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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
______________________________
 
FORM 10-Q
 
______________________________
Quarterly report pursuant to section 13 or 15(d) of the Securities Exchange Act of 1934
For the quarterly period ended March 31, 2020
Commission file number 1-10312
 
______________________________
SYN-20200331_G1.JPG
SYNOVUS FINANCIAL CORP.
(Exact name of registrant as specified in its charter)
______________________________
 
Georgia 58-1134883
(State or other jurisdiction of incorporation or organization)
   (I.R.S. Employer Identification No.)

1111 Bay Avenue
Suite 500,
Columbus,
Georgia
31901
(Address of principal executive offices) (Zip Code)
Registrant’s telephone number, including area code: (706) 641-6500
Title of each class Trading Symbol(s) Name of each exchange on which registered
Common Stock, $1.00 Par Value SNV New York Stock Exchange
Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series D SNV - PrD New York Stock Exchange
Fixed-Rate Reset Non-Cumulative Perpetual Preferred Stock, Series E SNV - PrE New York Stock Exchange

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Sections 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yes   No 
Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).   Yes   No 
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer”, “smaller reporting company,” and "emerging growth company" in Rule 12b-2 of the Exchange Act.
Large accelerated filer Accelerated filer
Non-accelerated filer Smaller reporting company
Emerging growth company
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.  ¨ 
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes     No 
As of May 7, 2020, 147,285,880 shares of the registrant's common stock, $1.00 par value, were outstanding.





Table of Contents

Page
Financial Information
Index of Defined Terms
i
Item 1. Financial Statements (Unaudited)
Consolidated Balance Sheets as of March 31, 2020 and December 31, 2019
1
Consolidated Statements of Income for the Three Months Ended March 31, 2020 and 2019
2
Consolidated Statements of Comprehensive Income for the Three Months Ended March 31, 2020 and 2019
3
Consolidated Statements of Changes in Shareholders' Equity for the Three Months Ended March 31, 2020 and 2019
4
Consolidated Statements of Cash Flows for the Three Months Ended March 31, 2020 and 2019
5
Notes to Unaudited Interim Consolidated Financial Statements
6
Item 2. Management's Discussion and Analysis of Financial Condition and Results of Operations
40
Item 3.
65
Item 4. Controls and Procedures
65
Other Information
Item 1. Legal Proceedings
66
Item 1A. Risk Factors
66
Item 2. Unregistered Sales of Equity Securities and Use of Proceeds
68
Item 3. Defaults Upon Senior Securities
68
Item 4. Mine Safety Disclosures
68
Item 5. Other Information
68
Item 6. Exhibits
69
Signatures
70






SYNOVUS FINANCIAL CORP.
INDEX OF DEFINED TERMS

Throughout this discussion, references to "Synovus", "we", "our", "us", "the Company" and similar terms refer to the consolidated entity consisting of Synovus Financial Corp. and its subsidiaries unless the context indicates that we refer only to the Parent Company, Synovus Financial Corp. When we refer to the "Bank" or "Synovus Bank" we mean our only bank subsidiary, Synovus Bank.
ACL – Allowance for credit losses (applies to debt securities, loans, and unfunded loan commitments)
AICPA – American Institute of Certified Public Accountants
ALCO – Synovus' Asset Liability Management Committee
ALL – Allowance for loan losses
AOCI – Accumulated other comprehensive income
Acquisition Date – Effective January 1, 2019, Synovus completed its acquisition of FCB Financial Holdings, Inc.
ARRC – Alternative Reference Rates Committee
ASC – Accounting Standards Codification
ASC 310-30 loans – Loans accounted for in accordance with ASC 310 – 30, Loans and Debt Securities Acquired with Deteriorated Credit Quality
ASU – Accounting Standards Update
ATM – Automatic teller machine
Azalea Merger Sub – Azalea Merger Sub Corp., a wholly-owned subsidiary of Synovus which was formed for the express and limited purpose of the Merger
Basel III – The third Basel Accord developed by the Basel Committee on Banking Supervision to strengthen existing regulatory capital requirements
BOLI – Bank-owned life insurance
bp(s) – Basis point(s)
C&I – Commercial and industrial
CARES Act – The Coronavirus Aid, Relief, and Economic Security (CARES) Act, as enacted on March 27, 2020.
CECL Current expected credit losses
CET1 – Common Equity Tier 1 Capital defined by Basel III capital rules
CMO – Collateralized Mortgage Obligation
Code – Internal Revenue Code
Company – Synovus Financial Corp. and its wholly-owned subsidiaries, except where the context requires otherwise
Covered Litigation – Certain Visa litigation for which Visa is indemnified by Visa USA members
CRA – Community Reinvestment Act
CRE – Commercial real estate
Dodd-Frank Act – The Dodd-Frank Wall Street Reform and Consumer Protection Act
EVE – Economic value of equity
Exchange Act – Securities Exchange Act of 1934, as amended
FASB – Financial Accounting Standards Board
FCB – FCB Financial Holdings, Inc. and its wholly-owned subsidiaries, except where the context requires otherwise
FDIC – Federal Deposit Insurance Corporation
i


Federal Reserve Bank – The 12 banks that are the operating arms of the U.S. central bank. They implement the policies of the Federal Reserve Board and also conduct economic research
Federal Reserve Board – The 7-member Board of Governors that oversees the Federal Reserve System, establishes monetary policy (interest rates, credit, etc.), and monitors the economic health of the country. Its members are appointed by the President subject to Senate confirmation, and serve 14-year terms
Federal Reserve System – The 12 Federal Reserve Banks, with each one serving member banks in its own district. This system, supervised by the Federal Reserve Board, has broad regulatory powers over the money supply and the credit structure
FFIEC – Federal Financial Institutions Examination Council
FFIEC Retail Credit Classification Policy – FFIEC Uniform Retail Credit Classification and Account Management Policy
FHLB – Federal Home Loan Bank
FICO – Fair Isaac Corporation
FTE – Fully taxable-equivalent
GA DBF – Georgia Department of Banking and Finance
GAAP – Generally Accepted Accounting Principles in the United States of America
GGL – Government guaranteed loans
Global One – Entaire Global Companies, Inc., the parent company of Global One Financial, Inc., as acquired by Synovus on October 1, 2016. Throughout this Report, we refer to this acquired entity as "Global One"
HELOC – Home equity line of credit
Interagency Supervisory Guidance – Interagency Supervisory Guidance on Allowance for Loan and Lease Losses Estimation Practices for Loans and Lines of Credit Secured by Junior Liens on 1-4 Family Residential Properties
LIBOR – London Interbank Offered Rate
LIHTC – Low Income Housing Tax Credit
LTV – Loan-to-collateral value ratio
Merger Agreement – Agreement and Plan of Merger by and among Synovus, FCB and Azalea Merger Sub Corp. dated as of July 23, 2018
Merger – The January 1, 2019 merger of Azalea Merger Sub with and into FCB and immediately thereafter, the merger of FCB with and into Synovus, with Synovus continuing as the surviving entity pursuant to the terms and conditions of the Merger Agreement
MPS – Merchant processing servicer(s)
MRSU – Market Restricted Share Unit
NAICS – North American Industry Classification System
nm – not meaningful
NPA – Non-performing assets
NPL – Non-performing loans
NSF – Non-sufficient funds
OCI – Other comprehensive income
ORE – Other real estate
OTTI – Other-than-temporary impairment
Parent Company – Synovus Financial Corp.
PCD – Purchased Credit Deteriorated
PCI – Purchased Credit Impaired
PPP Paycheck Protection Program established as part of the CARES Act and launched on April 3, 2020 by the Small Business Administration and Treasury
ii


PSU – Performance Share Unit
RSU – Restricted Share Unit
ROU – Right-of-use
SBA – Small Business Administration
SBIC – Small Business Investment Company
SEC – U.S. Securities and Exchange Commission
Securities Act – Securities Act of 1933, as amended
Series D Preferred Stock – Synovus' Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series D, $25 liquidation preference
Series E Preferred Stock – Synovus' Fixed-Rate Reset Non-Cumulative Perpetual Preferred Stock, Series E, $25 liquidation preference
SOFR – Secured Overnight Financing Rate
Synovus – Synovus Financial Corp.
Synovus Bank – A Georgia state-chartered bank and wholly-owned subsidiary of Synovus, through which Synovus conducts its banking operations
Synovus' 2019 Form 10-K – Synovus' Annual Report on Form 10-K for the year ended December 31, 2019
Synovus Securities – Synovus Securities, Inc., a wholly-owned subsidiary of Synovus
Synovus Trust – Synovus Trust Company, N.A., a wholly-owned subsidiary of Synovus Bank
TDR – Troubled debt restructuring (as defined in ASC 310-40)
the Treasury – United States Department of the Treasury
TJCA – U.S. Tax Cuts and Jobs Act of 2017
UPB – Unpaid principal balance
Visa – The Visa U.S.A., Inc. card association or its affiliates, collectively
Visa Class A shares – Class A shares of common stock issued by Visa are publicly traded shares which are not subject to restrictions on sale
Visa Class B shares – Class B shares of common stock issued by Visa which are subject to restrictions with respect to sale until all of the Covered Litigation has been settled. Class B shares will be convertible into Visa Class A shares using a then-current conversion ratio upon the lifting of restrictions with respect to sale of Visa Class B shares
Visa Derivative – A derivative contract with the purchaser of Visa Class B shares which provides for settlements between the purchaser and Synovus based upon a change in the ratio for conversion of Visa Class B shares into Visa Class A shares

iii


PART I. FINANCIAL INFORMATION
ITEM 1. - FINANCIAL STATEMENTS
SYNOVUS FINANCIAL CORP.
CONSOLIDATED BALANCE SHEETS
(unaudited)
(in thousands, except share and per share data) March 31, 2020 December 31, 2019
ASSETS
Cash and due from banks $ 652,451    $ 535,846   
Interest-bearing funds with Federal Reserve Bank 1,020,775    553,390   
Interest earning deposits with banks 20,717    20,635   
Federal funds sold and securities purchased under resale agreements 129,891    77,047   
     Total cash, cash equivalents, restricted cash, and restricted cash equivalents 1,823,834    1,186,918   
Investment securities available for sale, at fair value 6,937,240    6,778,670   
Mortgage loans held for sale, at fair value 119,841    115,173   
Loans, net of deferred fees and costs 38,258,024    37,162,450   
Allowance for loan losses (493,452)   (281,402)  
Loans, net 37,764,572    36,881,048   
Cash surrender value of bank-owned life insurance 1,031,544    775,665   
Premises and equipment 482,462    493,940   
Goodwill 497,267    497,267   
Other intangible assets 53,032    55,671   
Other assets 1,909,793    1,418,930   
Total assets $ 50,619,585    $ 48,203,282   
LIABILITIES AND SHAREHOLDERS' EQUITY
Liabilities
Deposits:
Non-interest-bearing deposits $ 9,659,451    $ 9,439,485   
Interest-bearing deposits 30,167,134    28,966,019   
Total deposits 39,826,585    38,405,504   
Federal funds purchased and securities sold under repurchase agreements
312,776    165,690   
Other short-term borrowings 1,175,000    1,753,560   
Long-term debt 3,152,339    2,153,897   
Other liabilities 1,087,680    782,941   
Total liabilities 45,554,380    43,261,592   
Shareholders' Equity
Preferred stock - no par value; authorized 100,000,000 shares; issued 22,000,000
537,145    537,145   
Common stock - $1.00 par value; authorized 342,857,143 shares; issued 167,359,689 and 166,800,623; outstanding 147,266,662 and 147,157,596
167,360    166,801   
Additional paid-in capital 3,821,357    3,819,336   
Treasury stock, at cost; 20,093,027 and 19,643,027 shares
(731,806)   (715,560)  
Accumulated other comprehensive income, net 256,911    65,641   
Retained earnings 1,014,238    1,068,327   
Total shareholders’ equity
5,065,205    4,941,690   
Total liabilities and shareholders' equity $ 50,619,585    $ 48,203,282   
See accompanying notes to unaudited interim consolidated financial statements.
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SYNOVUS FINANCIAL CORP.
CONSOLIDATED STATEMENTS OF INCOME
(unaudited)
Three Months Ended March 31,
(in thousands, except per share data) 2020 2019
Interest income:
Loans, including fees
$ 427,337    $ 447,769   
Investment securities available for sale
51,653    49,938   
Mortgage loans held for sale
792    391   
Federal Reserve Bank balances
1,508    3,671   
Other earning assets
2,607    3,070   
Total interest income
483,897    504,839   
Interest expense:
Deposits
86,002    87,684   
Federal funds purchased, securities sold under repurchase agreements, and other short-term borrowings
5,932    3,463   
Long-term debt
18,703    16,517   
Total interest expense
110,637    107,664   
Net interest income
373,260    397,175   
Provision for credit losses(1)
158,722    23,569   
Net interest income after provision for credit losses
214,538    373,606   
Non-interest revenue:
Service charges on deposit accounts
20,689    20,859   
Fiduciary and asset management fees
15,174    13,578   
Card fees
10,950    10,877   
Brokerage revenue
12,398    9,379   
Mortgage banking income
12,227    5,054   
Capital markets income
11,243    5,245   
Income from bank-owned life insurance
6,038    5,290   
Investment securities gains, net
8,734    75   
Other non-interest revenue
6,404    9,021   
Total non-interest revenue
103,857    79,378   
Non-interest expense:
Salaries and other personnel expense
149,678    139,427   
Net occupancy and equipment expense
42,194    38,394   
Third-party processing and other services
21,480    17,758   
Professional fees
10,675    6,348   
FDIC insurance and other regulatory fees
5,278    6,761   
Advertising expense
4,752    5,123   
Merger-related expense
—    49,738   
Other operating expenses
42,222    28,861   
Total non-interest expense
276,279    292,410   
Income before income taxes
42,116    160,574   
Income tax expense
3,595    40,388   
Net income
38,521    120,186   
Less: Preferred stock dividends
8,291    3,150   
Net income available to common shareholders
$ 30,230    $ 117,036   
Net income per common share, basic
$ 0.21    $ 0.73   
Net income per common share, diluted
0.20    0.72   
Weighted average common shares outstanding, basic
147,311    160,927   
Weighted average common shares outstanding, diluted
148,401    162,760   
(1) Beginning January 1, 2020, provision calculation is based on current expected loss methodology. Prior to January 1, 2020, calculation was based on incurred loss methodology.
See accompanying notes to unaudited interim consolidated financial statements.
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SYNOVUS FINANCIAL CORP.
CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME
(unaudited)

Three Months Ended March 31,
2020 2019
(in thousands)
Before-tax Amount Income Tax Net of Tax Amount Before-tax Amount Income Tax Net of Tax Amount
Net income
$ 42,116    $ (3,595)   $ 38,521    $ 160,574    $ (40,388)   $ 120,186   
Unrealized gains (losses) on investment securities available for sale:
Net unrealized gains (losses) arising during the period
158,341    (41,011)   117,330    102,785    (26,621)   76,164   
Reclassification adjustment for realized (gains) losses included in net income
(8,734)   2,262    (6,472)   (75)   19    (56)  
Net change
149,607    (38,749)   110,858    102,710    (26,602)   76,108   
Unrealized gains (losses) on derivative instruments designated as cash flow hedges:
Net unrealized gains (losses) arising during the period
108,639    (28,138)   80,501    —    —    —   
Reclassification adjustment for realized (gains) losses included in net income (120)   31    (89)   —    —    —   
Net change 108,519    (28,107)   80,412    —    —    —   
Post-retirement unfunded health benefit:
Reclassification adjustment for realized (gains) losses included in net income
—    —    —    (35)     (30)  
Total other comprehensive income (loss)
$ 258,126    $ (66,856)   $ 191,270    $ 102,675    $ (26,597)   $ 76,078   
Comprehensive income
$ 229,791    $ 196,264   
See accompanying notes to unaudited interim consolidated financial statements.
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SYNOVUS FINANCIAL CORP.
CONSOLIDATED STATEMENTS OF CHANGES IN SHAREHOLDERS' EQUITY
(unaudited)
(in thousands, except per share data) Preferred Stock Common
Stock
Additional
Paid-in
Capital
Treasury
Stock
Accumulated
Other
Comprehensive
Income (Loss)
Retained Earnings Total
Balance, December 31, 2019 $ 537,145    $ 166,801    $ 3,819,336    $ (715,560)   $ 65,641    $ 1,068,327    $ 4,941,690   
Cumulative-effect of change in accounting principle for financial instruments - credit losses (ASU 2016-13), net of tax(1)
—    —    —    —    —    (35,721)   (35,721)  
Net income
—    —    —    —    —    38,521    38,521   
Other comprehensive income, net of income taxes —    —    —    —    191,270    —    191,270   
Cash dividends declared on common stock - $0.33 per share
—    —    —    —    —    (48,598)   (48,598)  
Cash dividends declared on preferred stock(2)
—    —    —    —    —    (8,291)   (8,291)  
Repurchases of common stock including costs to repurchase —    —    —    (16,246)   —    —    (16,246)  
Restricted share unit vesting and taxes paid related to net share settlement —    345    (7,602)   —    —    —    (7,257)  
Stock options exercised —    214    6,053    —    —    —    6,267   
Share-based compensation expense —    —    3,570    —    —    —    3,570   
Balance at March 31, 2020 $ 537,145    $ 167,360    $ 3,821,357    $ (731,806)   $ 256,911    $ 1,014,238    $ 5,065,205   
Balance, December 31, 2018 $ 195,140    $ 143,300    $ 3,060,561    $ (1,014,746)   $ (94,420)   $ 843,767    $ 3,133,602   
Cumulative-effect of change in accounting principle for leases (ASU 2016-02), net of tax —    —    —    —    —    4,270    4,270   
Net income —    —    —    —    —    120,186    120,186   
Other comprehensive income, net of income taxes —    —    —    —    76,078    —    76,078   
FCB Acquisition:
Issuance of common stock, net of issuance costs —    22,043    682,713    —    —    —    704,756   
Common stock reissued —    —    —    1,014,746    —    (137,176)   877,570   
Fair value of exchanged equity awards and warrants attributed to purchase price —    —    43,362    —    —    —    43,362   
Cash dividends declared on common stock - $0.30 per share
—    —    —    —    —    (47,235)   (47,235)  
Cash dividends declared on preferred stock(2)
—    —    —    —    —    (3,150)   (3,150)  
Repurchases of common stock including costs to repurchase —    —    —    (320,167)   —    —    (320,167)  
Restricted share unit vesting and taxes paid related to net share settlement —    235    (8,647)   —    —    —    (8,412)  
Stock options exercised —    351    6,029    269    —    —    6,649   
Share-based compensation expense —    —    10,244    —    —    —    10,244   
Balance at March 31, 2019 $ 195,140    $ 165,929    $ 3,794,262    $ (319,898)   $ (18,342)   $ 780,662    $ 4,597,753   
(1) For additional information, see "Part I - Item 1. Financial Statements and Supplementary Data - Note 1 - Basis of Presentation" in this Report.
(2) For the three months ended March 31, 2020, dividends per share were $0.39 and $0.37 for Series D and Series E Preferred Stock, respectively. For the three months ended March 31, 2019, dividends per share were $0.39 for Series D Preferred Stock.
See accompanying notes to unaudited interim consolidated financial statements.
4


SYNOVUS FINANCIAL CORP.
CONSOLIDATED STATEMENTS OF CASH FLOWS
(unaudited)
Three Months Ended March 31,
(in thousands) 2020 2019
Operating Activities
Net income
$ 38,521    $ 120,186   
Adjustments to reconcile net income to net cash provided by operating activities:
Provision for credit losses
158,722    23,569   
Depreciation, amortization, and accretion, net
23,649    7,000   
Deferred income tax (benefit) expense
(10,978)   6,915   
Originations of mortgage loans held for sale
(254,395)   (120,207)  
Proceeds from sales of mortgage loans held for sale
259,224    104,552   
Gain on sales of mortgage loans held for sale, net
(9,497)   (3,534)  
(Increase) decrease in other assets
(442,711)   21,634   
Increase (decrease) in other liabilities
260,486    (27,776)  
Investment securities gains, net
(8,734)   (75)  
Loss on early extinguishment of debt
1,904    —   
Share-based compensation expense
3,570    10,244   
Net cash provided by operating activities
19,761    142,508   
Investing Activities
Net cash received in business combination, net of cash paid
—    201,100   
Proceeds from maturities and principal collections of investment securities available for sale
341,431    197,726   
Proceeds from sales of investment securities available for sale
413,180    1,642,239   
Purchases of investment securities available for sale
(755,558)   (2,254,346)  
Proceeds from sales of loans
11,808    13,654   
Proceeds from sales of other real estate and other assets
8,547    6,273   
Net increase in loans
(1,065,125)   (423,514)  
Net (purchases) redemptions of Federal Home Loan Bank stock
(978)   1,285   
Net (purchases) redemptions of Federal Reserve Bank stock
(454)   (24,239)  
Net (purchases) proceeds from settlement of bank-owned life insurance policies
(249,942)   656   
Net increase in premises and equipment
(6,941)   (9,209)  
Net cash used in investing activities
(1,304,032)   (648,375)  
Financing Activities
Net increase in deposits
1,420,659    434,677   
Net increase in federal funds purchased and securities sold under repurchase agreements
147,086    47,552   
Net change in other short-term borrowings
(578,560)   203,000   
Repayments and redemption of long-term debt
(251,904)   —   
Proceeds from issuance of long-term debt, net
1,248,441    297,045   
Dividends paid to common shareholders
(44,149)   (28,966)  
Dividends paid to preferred shareholders
(3,150)   (3,150)  
Stock options and warrants exercised
6,267    6,649   
Repurchase of common stock
(16,246)   (320,167)  
Taxes paid related to net share settlement of equity awards
(7,257)   (8,412)  
Net cash provided by financing activities
1,921,187    628,228   
Increase in cash and cash equivalents including restricted cash
636,916    122,361   
Cash, cash equivalents, restricted cash, and restricted cash equivalents at beginning of period
1,186,918    1,143,564   
Cash, cash equivalents, restricted cash, and restricted cash equivalents at end of period
$ 1,823,834    $ 1,265,925   
Supplemental Disclosures:
Income taxes paid $ 920    $ 1,050   
Interest paid 109,340    95,630   
Non-cash Activities
Common stock issued, treasury stock reissued, equity awards/warrants exchanged to acquire FCB —    1,625,688   
Securities sold during the period but settled after period-end 169,748    —   
Securities purchased during the period but settled after period-end 113,818    —   
Premises and equipment transferred to other assets held for sale 4,681    785   
Loans foreclosed and transferred to other real estate 1,951    1,419   
Loans transferred to other loans held for sale at fair value 11,893    12,237   
Dividends declared on common stock during the period but paid after period-end 48,598    47,235   
Dividends declared on preferred stock during the period but paid after period-end 5,141    —   
See accompanying notes to unaudited interim consolidated financial statements.
5


Notes to Unaudited Interim Consolidated Financial Statements
Note 1 - Basis of Presentation and Accounting Policies
General
The accompanying unaudited interim consolidated financial statements of Synovus Financial Corp. include the accounts of the Parent Company and its consolidated subsidiaries. Synovus Financial Corp. is a financial services company based in Columbus, Georgia. Through its wholly-owned subsidiary, Synovus Bank, a Georgia state-chartered bank that is a member of the Federal Reserve System, the Company provides commercial and retail banking in addition to a full suite of specialized products and services including private banking, treasury management, wealth management, premium finance, asset-based lending, structured lending, and international banking. Synovus Bank is positioned in markets in the Southeast, with 299 branches and 386 ATMs in Alabama, Florida, Georgia, South Carolina, and Tennessee.
The accompanying unaudited interim consolidated financial statements have been prepared in accordance with the instructions to the SEC Form 10-Q and Article 10 of Regulation S-X; therefore, they do not include all information and footnotes necessary for a fair presentation of financial position, results of operations, comprehensive income, and cash flows in conformity with GAAP. All adjustments consisting of normally recurring accruals that, in the opinion of management, are necessary for a fair presentation of the consolidated financial position and results of operations for the periods covered by this Report have been included. The accompanying unaudited interim consolidated financial statements should be read in conjunction with the consolidated financial statements and related notes appearing in Synovus' 2019 Form 10-K.
Reclassifications
Prior periods' consolidated financial statements are reclassified whenever necessary to conform to the current periods' presentation.
Use of Estimates in the Preparation of Financial Statements
In preparing the consolidated financial statements in accordance with GAAP, management is required to make estimates and assumptions that affect the reported amounts of assets and liabilities and the disclosure of contingent assets and liabilities as of the date of the respective consolidated balance sheets and the reported amounts of revenues and expenses for the periods presented. Actual results could differ significantly from those estimates.
Material estimates that are particularly susceptible to change relate to the determination of the ACL; estimates of fair value, including goodwill impairment assessment; income taxes; and contingent liabilities including legal matters, among others.
Non-TDR Modifications due to COVID-19
Coronavirus Aid, Relief, and Economic Security Act (CARES Act)
The U.S. has been operating under a presidentially declared state of emergency since March 13, 2020 ("National Emergency"). On March 27, 2020, the CARES Act was signed into law. Among other emergency measures aimed to lessen the impact of COVID-19, the CARES Act creates a forbearance program for federally backed mortgage loans, protects borrowers from negative credit reporting due to loan accommodations related to the National Emergency, and provides financial institutions the option to temporarily suspend certain requirements under GAAP related to TDRs for a limited period of time to account for the effects of COVID-19.
Regulatory agencies, as set forth in the Interagency Statement on Loan Modifications and Reporting for Financial Institutions Working with Customers Affected by the Coronavirus (initially issued on March 22, 2020 and revised on April 7, 2020), have encouraged financial institutions to work prudently with borrowers who are or may be unable to meet their contractual payment obligations because of the effects of COVID-19. In this statement, the regulatory agencies expressed their view of loan modification programs as positive actions that may mitigate adverse effects on borrowers due to COVID-19 and that the agencies will not criticize institutions for working with borrowers in a safe and sound manner. Moreover, the revised statement provides that eligible loan modifications related to COVID-19 may be accounted for under section 4013 of the CARES Act or in accordance with ASC 310-40. Section 4013 of The CARES Act allows banks to elect to not consider loan modifications related to COVID-19 that are made between March 1, 2020 and the earlier of December 31, 2020, or 60 days after the COVID-19 national emergency ends to borrowers that are current (i.e., less than 30 days past due as of December 31, 2019) as TDRs. The regulatory agencies further stated that performing loans granted payment deferrals due to COVID-19 are not considered past due or non-accrual. FASB confirmed the foregoing regulatory agencies' view, that such short-term modifications (e.g., six months) made on a good-faith basis in response to COVID-19 for borrowers who are current are not TDRs. As such, beginning in late March 2020, Synovus provided relief programs consisting primarily of 90-day payment deferral relief to borrowers negatively impacted by COVID-19.


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Recently Adopted Accounting Standards
ASU 2016-13, Financial Instruments-Credit Losses (ASC 326). On January 1, 2020, Synovus adopted ASU 2016-13 (and all subsequent ASUs on this topic), which replaces the existing incurred loss impairment guidance with an expected credit loss methodology (referred to as CECL). CECL requires management’s estimate of credit losses over the full remaining expected life of loans and other financial instruments and for Synovus, applies to loans, unfunded loan commitments, and available for sale debt securities. Upon adoption, Synovus applied the modified retrospective approach and recorded an after-tax cumulative-effect adjustment to beginning retained earnings for non-PCD assets (formerly non-PCI assets) and unfunded commitments of $35.7 million. Additionally, an initial estimate of expected credit losses on PCD assets (formerly PCI or ASC 310-30) was recognized with an offset to the cost basis of the related loans of $62.2 million. As permitted by transition guidance, Synovus did not reassess whether PCI assets met the criteria of PCD assets as of the adoption date. The remaining non-credit discount (based on the adjusted amortized cost basis) will be accreted into interest income. Results for reporting periods after adoption are presented under ASC 326 while prior period amounts continue to be reported in accordance with previously applicable GAAP.
The following table illustrates the impact of ASC 326 adoption:
As of January 1, 2020
in thousands    Pre-ASC 326 Adoption Impact of ASC 326 Adoption As Reported under ASC 326
Assets   
Allowance for loan losses:   
Commercial and industrial    $ 145,782    $ (2,310)   $ 143,472   
Commercial real estate    67,430    (651)   66,779   
Consumer    68,190    85,955    154,145   
Total allowance for loan losses    $ 281,402    $ 82,994    $ 364,396   
Liabilities   
Reserve for unfunded commitments    $ 1,375    $ 27,440    $ 28,815   
Allowance for credit losses    $ 282,777    $ 110,434    $ 393,211   
The following table illustrates the distribution of the ASC 326 adoption impact to loans and equity:
As of January 1, 2020
in thousands    Pre-ASC 326 Adoption Impact of ASC 326 Adoption As Reported under ASC 326
Loans, net    $ 36,881,048    $ (20,767)   $ 36,860,281   
Retained earnings    1,068,327    (35,721)   1,032,606   
On March 27, 2020, the federal banking regulators issued an interim final rule, updating CECL transition options, which allows electing banking organizations to delay an estimate of the effect of CECL on regulatory capital for up to two years, followed by a three-year phase-in transition period. March 31, 2020 regulatory capital ratios reflect Synovus' election of the five-year transition provision.
In conjunction with the adoption of ASC 326, the following are additional disclosures about our significant accounting policies related to CECL.
Investment Securities Available for Sale
Investment securities available for sale are carried at fair value with unrealized gains and losses, net of the related tax effect, excluded from earnings and reported as a separate component of shareholders' equity within accumulated other comprehensive income (loss) until realized.
For investment securities available for sale in an unrealized loss position, if Synovus has an intention to sell the security or it is more likely than not that the security will be required to be sold prior to recovery, the security is written down to its fair value. The write down is charged against the ACL with any additional impairment recorded in earnings. If the aforementioned criteria is not met, Synovus performs a quarterly assessment of its available for sale debt securities to determine if the decline in fair value of a security below its amortized cost is related to credit losses or other factors. Management considers the extent to which fair value is less than amortized cost, the issuer of the security, any changes to the rating of the security by a rating agency, and adverse conditions specifically related to the security, among other factors. In assessing whether credit related
7


impairment exists, the present value of cash flows expected to be collected from the security is compared to the security's amortized cost. If the present value of cash flows expected to be collected is less than the security's amortized cost basis, the difference is attributable to credit losses. For such differences, Synovus records an allowance for credit losses ("ACL") with an offset to provision for credit losses expense. Synovus limits the ACL recorded to the amount the security's fair value is less than the amortized cost basis. Impairment losses related to other factors are recognized in other comprehensive income (loss).
Accrued interest on available for sale debt securities is excluded from the ACL determination and is recognized within other assets on the consolidated balance sheets. Available-for-sale debt securities are placed on non-accrual status when we no longer expect to receive all contractual amounts due, which is generally at 90 days past due. Accrued interest receivable is reversed against interest income when a security is placed on non-accrual status. Accordingly, we do not recognize an allowance for credit loss against accrued interest receivable.
Loans Held for Investment and Interest Income
Loans the Company has the intent and ability to hold for the foreseeable future are reported at principal amounts outstanding less amounts charged off, net of deferred fees and costs, and purchase premiums/discounts. Interest income, net deferred fees, and purchase premium/discount amortization/accretion on loans, are recognized on a level yield basis.
Allowance for Credit Losses for Loans Held for Investment
The allowance for credit losses on loans held for investment are included in the ALL and represent management's estimate of credit losses expected over the life of the loans included in Synovus' existing loans held for investment portfolio. Changes to the allowance are recorded through a provision for credit losses and reduced by loans charged-off, net of recoveries. Determining the appropriateness of the allowance is complex and requires judgment by management about the effect of matters that are inherently uncertain.
Accrued but uncollected interest is recorded in other assets on the consolidated balance sheets. The Company elected not to measure an ACL for accrued interest receivables as allowable per ASC 326-20-30-5A as Synovus' non-accrual policies result in the timely write-off of accrued but uncollected interest.
Credit loss measurement
Synovus' loan loss estimation process includes procedures to appropriately consider the unique characteristics of its loan portfolio segments (commercial and industrial ("C&I"), commercial real estate ("CRE") and consumer). These segments are further disaggregated into loan classes, the level at which credit quality is assessed and monitored (as described in the subsequent sections).
The ALL is measured on a collective (pool) basis when similar risk characteristics exist. Loans are grouped based upon the nature of the loan type and are further segregated based upon the individual loan risk ratings. Credit loss assumptions are primarily estimated using a discounted cash flow ("DCF") model applied to the aforementioned loan groupings. This model calculates an expected life-of-loan loss percentage for each loan category by considering the forecasted PD, which is the probability that a borrower will default, adjusted for relevant forecasted macroeconomic factors, and LGD, which is the estimate of the amount of net loss in the event of default.
Expected credit losses are estimated over the contractual term of the loan, adjusted for expected prepayments and curtailments when appropriate. Management's determination of the contract term excludes expected extensions, renewals, and modifications unless either of the following applies: there is a reasonable expectation at the reporting date that a TDR will be executed with an individual borrower or the extension or renewal option is included in the contract at the reporting date and is not unconditionally cancellable by Synovus.
To the extent the lives of the loans in the portfolio extend beyond the period for which a reasonable and supportable forecast can be made (which is 1 year for Synovus), the Company reverts, on a straight-line basis back to the historical rates.
Life-of-loan loss percentages may also be adjusted, as necessary, for certain quantitative and qualitative factors that in management's judgment are necessary to reflect losses expected in the portfolio. These adjustments address inherent limitations in the quantitative model including uncertainty and limitations, among others.
The above reflects the ALL estimation process for most commercial and consumer sub-pools. In some cases, Synovus may apply other acceptable loss rate models (as permitted by policy) to smaller subpools.
Loans that do not share risk characteristics are individually evaluated on a loan by loan basis with specific reserves, if any, recorded as appropriate. Specific reserves are determined based on two methods: discounted cash flow based upon the loan's contractual effective interest rate or at the fair value of the collateral, less costs to sell if the loan is collateral-dependent.
Under the discounted cash flow method, resulting expected credit losses are recorded as a specific reserve with a charge-off for any portion of the expected credit loss that is determined not to be recoverable. The reserve is reassessed each quarter and adjusted as appropriate based on changes in estimated cash flows. Additionally, where guarantors are determined to be a source
8


of repayment, an assessment of the guarantee is required. This guarantee assessment would include, but not be limited to, factors such as type and feature of the guarantee, consideration for the guarantor's financial strength and capacity to service the loan in combination with the guarantor's other financial obligations as well as the guarantor's willingness to assist in servicing the loan.
If the loan is collateral-dependent, then the fair value of the loan's collateral, less estimated selling costs, is compared to the loan's carrying amount to determine impairment. Fair value is estimated using appraisals performed by a certified or licensed appraiser. Management also considers other factors or recent developments, such as changes in absorption rates or market conditions at the time of valuation, selling costs and anticipated sales values, taking into account management's plans for disposition, which could result in adjustments to the fair value estimates indicated in the appraisals. The assumptions used in determining the amount of the impairment are subject to significant judgment. Use of different assumptions, for example, changes in the fair value of the collateral or management's plans for disposition could have a significant impact on the amount of impairment.
Troubled debt restructurings
The ALL on a TDR is measured using the same method as all other loans held for investment, except that the original interest rate, and not the rate specified with the restructuring, is used to discount the expected cash flows.
Purchased Loans with Credit Deterioration
Purchased loans are evaluated upon acquisition in order to determine if the loan or pool of loans has experienced more-than-insignificant deterioration in credit quality since origination or issuance. In the performance of this evaluation, Synovus considers migration of the credit quality of the loans at origination in comparison to the credit quality at acquisition.
Purchased loans classified as PCD are recognized in accordance with ASC 326-20-30, whereby the amortized cost basis of the PCD asset is ‘grossed-up’ by the initial estimate of credit losses with an offset to the ALL. This acquisition date allowance has no income statement effect. Post-acquisition, any changes in estimates of expected credit losses are recorded through the provision for credit losses. Non-credit discounts or premiums are accreted or amortized, respectively into interest income using the interest method.

Loans formerly accounted for as purchased credit-impaired in accordance with ASC 310-30 were automatically transitioned to PCD classification. The Company did not maintain ASC 310-30 pools. PCD loans were integrated into existing pool structures based upon the nature of the loan type and are further segregated based upon the individual loan risk ratings as noted above.
The accounting treatment for purchased loans classified as non-PCD is the same as loans held for investment as detailed in the above section.
Allowance for Credit Losses on Off-balance-sheet Credit Exposures
Synovus maintains a separate ACL for off-balance-sheet credit exposures, including unfunded loan commitments, unless the associated obligation is unconditionally cancellable by the Company. This allowance is included in other liabilities on the consolidated balance sheets with offsetting expense recognized as a component of the provision for credit losses on the consolidated statements of income. The reserve for off-balance-sheet credit exposures considers the likelihood that funding will occur and estimates the expected credit losses on resulting commitments expected to be funded over its estimated life.
Recently Issued Accounting Standards Not Yet Adopted
ASU 2020-04, Reference Rate Reform: Facilitation of the Effects of Reference Rate Reform on Financial Reporting (ASC 848). Facilitation of the Effects of Reference Rate Reform on Financial Reporting, provides temporary, optional guidance to ease the potential burden in accounting for, or recognizing the effects of, the transition away from the LIBOR or other interbank offered rate on financial reporting. To help with the transition to new reference rates, the ASU provides optional expedients and exceptions for applying GAAP to affected contract modifications and hedge accounting relationships. The main provisions include:
A change in a contract’s reference interest rate would be accounted for as a continuation of that contract rather than as the creation of a new one for contracts, including loans, debt, leases, and other arrangements, that meet specific criteria.
When updating its hedging strategies in response to reference rate reform, an entity would be allowed to preserve its hedge accounting.
The guidance is applicable only to contracts or hedge accounting relationships that reference LIBOR or another reference rate expected to be discontinued. Because the guidance is meant to help entities through the transition period, it will be in effect for a limited time and will not apply to contract modifications made and hedging relationships entered into or evaluated after December 31, 2022, except for hedging relationships existing as of December 31, 2022, for which an entity has elected certain optional expedients that are retained through the end of the hedging relationship. The amendments in this ASU are effective
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March 12, 2020 through December 31, 2022. We are evaluating the impact of adopting the new guidance on the consolidated financial statements on an ongoing basis with no material expected impact at this time.
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Note 2 - Acquisitions
Acquisition of FCB Financial Holdings, Inc.
Effective January 1, 2019 (the "Acquisition Date"), Synovus completed its acquisition of all of the outstanding stock of FCB, a bank holding company based in Weston, Florida, for total consideration of $1.63 billion. Effective January 1, 2019, FCB's wholly-owned banking subsidiary, Florida Community Bank, National Association, merged into Synovus Bank. The acquisition of FCB expanded Synovus' presence in Florida and the Southeast adding $9.29 billion in loans and $10.93 billion in deposits, on the Acquisition Date. The acquisition of FCB constituted a business combination and was accounted for under the acquisition method of accounting in accordance with ASC Topic 805, Business Combinations, with the valuation finalized as of December 31, 2019. The results of FCB's operations are included in Synovus' consolidated financial statements since the Acquisition Date.
In connection with the FCB acquisition, Synovus incurred merger-related expense presented in the table below totaling $49.7 million for the three months ended March 31, 2019, primarily related to employment compensation agreements, severance, professional services, and contract termination charges:
(in thousands) Three Months Ended March 31, 2019
Employment compensation agreements, severance, and other employee benefit costs $ 32,988   
Professional fees 15,200   
All other expense(1)
1,550   
Total merger-related expense $ 49,738   
(1) Primarily relates to fees associated with lease exit accruals, asset impairments related to the integration, and contract termination charges.
See "Part II - Item 8. Financial Statements and Supplementary Data - Note 2 - Acquisitions" to the consolidated financial statements of Synovus' 2019 Form 10-K for additional information on Synovus' acquisition of FCB.
Acquisition of Global One
On October 1, 2016, Synovus completed its acquisition of all of the outstanding stock of Global One. Under the terms of the merger agreement, the purchase price included additional annual payments ("Earnout Payments") to Global One's former shareholders over a three to five-year period, with amounts based on a percentage of "Global One Earnings," as defined in the merger agreement. The Earnout Payments consist of shares of Synovus common stock as well as a smaller cash consideration component. The total fair value of the earnout liability at March 31, 2020 was $11.0 million.
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Note 3 - Investment Securities Available for Sale
The amortized cost, gross unrealized gains and losses, and estimated fair values of investment securities available for sale at March 31, 2020 and December 31, 2019 are summarized below.
March 31, 2020
(in thousands) Amortized Cost Gross Unrealized Gains Gross Unrealized Losses Fair Value
U.S. Treasury securities $ 19,918    $ —    $ —    $ 19,918   
U.S. Government agency securities 72,424    2,469    (37)   74,856   
Mortgage-backed securities issued by U.S. Government agencies 53,557    1,866    (1)   55,422   
Mortgage-backed securities issued by U.S. Government sponsored enterprises 5,312,698    237,127    —    5,549,825   
Collateralized mortgage obligations issued by U.S. Government agencies or sponsored enterprises 601,585    27,297    (2)   628,880   
Commercial mortgage-backed securities issued by U.S. Government agencies or sponsored enterprises 311,235    24,502    —    335,737   
State and municipal securities 1,007      (4)   1,005   
Asset-backed securities 154,954    150    (9,129)   145,975   
Corporate debt securities and other debt securities 129,376    921    (4,675)   125,622   
Total investment securities available for sale $ 6,656,754    $ 294,334    $ (13,848)   $ 6,937,240   
December 31, 2019
(in thousands) Amortized Cost Gross Unrealized Gains Gross Unrealized Losses Fair Value
U.S. Treasury securities    $ 19,855    $ —    $ —    $ 19,855   
U.S. Government agency securities 35,499    1,042    —    36,541   
Mortgage-backed securities issued by U.S. Government agencies 56,328    560    (72)   56,816   
Mortgage-backed securities issued by U.S. Government sponsored enterprises 5,079,396    103,495    (2,076)   5,180,815   
Collateralized mortgage obligations issued by U.S. Government agencies or sponsored enterprises 629,706    7,349    (204)   636,851   
Commercial mortgage-backed securities issued by U.S. Government agencies or sponsored enterprises 357,291    14,301    —    371,592   
State and municipal securities 2,069      —    2,075   
Asset-backed securities 323,237    4,315    (152)   327,400   
Corporate debt securities and other debt securities 144,410    2,317    (2)   146,725   
Total investment securities available for sale $ 6,647,791    $ 133,385    $ (2,506)   $ 6,778,670   
At March 31, 2020 and December 31, 2019, investment securities with a carrying value of $2.16 billion and $1.71 billion, respectively, were pledged to secure certain deposits and other liabilities, as required by law or contractual agreements.

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Gross unrealized losses on investment securities and the fair value of the related securities, aggregated by investment category and length of time that individual securities have been in a continuous unrealized loss position, at March 31, 2020 and December 31, 2019 are presented below.
March 31, 2020
Less than 12 Months 12 Months of Longer Total
(in thousands) Fair Value Gross Unrealized Losses Fair Value Gross Unrealized Losses Fair Value Gross Unrealized Losses
U.S. Government agency securities $ 38,502    $ (37)   $ —    $ —    $ 38,502    $ (37)  
Mortgage-backed securities issued by U.S. Government agencies   (1)   —    —      (1)  
Collateralized mortgage obligations issued by U.S. Government agencies or sponsored enterprises 320    (1)   32    (1)   352    (2)  
State and municipal securities 503    (4)   —    —    503    (4)  
Asset-backed securities 140,993    (9,129)   —    —    140,993    (9,129)  
Corporate debt securities and other debt securities 105,446    (4,675)   —    —    105,446    (4,675)  
Total $ 285,770    $ (13,847)   $ 32    $ (1)   $ 285,802    $ (13,848)  
December 31, 2019
Less than 12 Months 12 Months of Longer Total
(in thousands) Fair Value Gross Unrealized Losses Fair Value Gross Unrealized Losses Fair Value Gross Unrealized Losses
Mortgage-backed securities issued by U.S. Government agencies $ 19,543    $ (70)   $ 355    $ (2)   $ 19,898    $ (72)  
Mortgage-backed securities issued by U.S. Government sponsored enterprises 768,040    (2,076)   —    —    768,040    (2,076)  
Collateralized mortgage obligations issued by U.S. Government agencies or sponsored enterprises 57,670    (204)   —    —    57,670    (204)  
Asset-backed securities 37,156    (116)   4,954    (36)   42,110    (152)  
Corporate debt securities and other debt securities 9,505    (2)   —    —    9,505    (2)  
Total $ 891,914    $ (2,468)   $ 5,309    $ (38)   $ 897,223    $ (2,506)  
As of March 31, 2020, Synovus had 17 investment securities in a loss position for less than twelve months and 3 investment securities in a loss position for twelve months or longer. At December 31, 2019, Synovus had 26 investment securities in a loss position for less than twelve months and 5 investment securities in a loss position for twelve months or longer. Synovus does not intend to sell investment securities in an unrealized loss position prior to the recovery of the unrealized loss, which may not be until maturity, and has the ability and intent to hold those securities for that period of time. Additionally, Synovus is not currently aware of any circumstances which will require it to sell any of the securities that are in an unrealized loss position prior to the respective securities' recovery of all such unrealized losses. As such, no write-downs to the amortized cost basis of the portfolio were recorded in the current period.
Synovus has evaluated investment securities that are in an unrealized loss position as of March 31, 2020 and determined the following by investment category:
Asset-backed securities - Synovus considers the amount of credit support available to absorb losses for these holdings. For securities in which adequate credit support is not available, Synovus compares the present value of expected cash flows to the amortized cost of the individual securities. Assumptions used in cash flow determination include expected future default rates, severity of loss, and prepayments. The analysis performed at March 31, 2020 indicated the decline in fair value of asset-backed
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securities was unrelated to credit losses and was instead attributable to wider market spreads. As such, no ACL was recorded during the period and unrealized losses were recognized in other comprehensive income, net of tax.
Corporate debt securities - Synovus considers the credit quality of each issuer and whether payments of principal and interest are current. None of the investment securities described above are past due as of March 31, 2020. At March 31, 2020, these securities are rated investment grade and the decline in fair value was largely driven by wider market spreads. As such, no ACL was recorded during the period and unrealized losses were recognized in other comprehensive income, net of tax.
The amortized cost and fair value by contractual maturity of investment securities available for sale at March 31, 2020 are shown below. The expected life of mortgage-backed securities or CMOs may differ from contractual maturities because issuers may have the right to call or prepay obligations with or without call or prepayment penalties. For purposes of the maturity table, mortgage-backed securities and CMOs, which are not due at a single maturity date, have been classified based on the final contractual maturity date.
Distribution of Maturities at March 31, 2020
(in thousands) Within One
Year
1 to 5
Years
5 to 10
Years
More Than
10 Years
Total
Amortized Cost
U.S. Treasury securities $ 19,918    $ —    $ —    $ —    $ 19,918   
U.S. Government agency securities 568    3,367    43,501    24,988    72,424   
Mortgage-backed securities issued by U.S. Government agencies —    1,542    803    51,212    53,557   
Mortgage-backed securities issued by U.S. Government sponsored enterprises —    517    86,523    5,225,658    5,312,698   
Collateralized mortgage obligations issued by U.S. Government agencies or sponsored enterprises —    —    296    601,289    601,585   
Commercial mortgage-backed securities issued by U.S. Government agencies or sponsored enterprises —    109,774    116,210    85,251    311,235   
State and municipal securities —    —    —    1,007    1,007   
Asset-backed securities —    —    154,954    —    154,954   
Corporate debt securities and other debt securities 24,127    94,619    8,630    2,000    129,376   
Total amortized cost $ 44,613    $ 209,819    $ 410,917    $ 5,991,405    $ 6,656,754   
Fair Value
U.S. Treasury securities $ 19,918    $ —    $ —    $ —    $ 19,918   
U.S. Government agency securities 578    3,426    45,897    24,955    74,856   
Mortgage-backed securities issued by U.S. Government agencies —    1,588    831    53,003    55,422   
Mortgage-backed securities issued by U.S. Government sponsored enterprises —    536    92,059    5,457,230    5,549,825   
Collateralized mortgage obligations issued by U.S. Government agencies or sponsored enterprises —    —    309    628,571    628,880   
Commercial mortgage-backed securities issued by U.S. Government agencies or sponsored enterprises —    116,257    129,175    90,305    335,737   
State and municipal securities —    —    —    1,005    1,005   
Asset-backed securities —    —    145,975    —    145,975   
Corporate debt securities and other debt securities 24,068    92,574    7,418    1,562    125,622   
Total fair value $ 44,564    $ 214,381    $ 421,664    $ 6,256,631    $ 6,937,240   

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Proceeds from sales, gross gains, and gross losses on sales of securities available for sale for the three months ended March 31, 2020 and 2019 are presented below. The specific identification method is used to reclassify gains and losses out of other comprehensive income at the time of sale.
Three Months Ended March 31,
(in thousands) 2020 2019
Proceeds from sales of investment securities available for sale $ 413,180    $ 1,642,239   
Gross realized gains on sales 8,734    9,130   
Gross realized losses on sales —    (9,055)  
Investment securities gains, net $ 8,734    $ 75   

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Note 4 - Loans and Allowance for Loan Losses
The following tables provide a summary of current, accruing past due, and non-accrual loans by portfolio class as of March 31, 2020 and December 31, 2019.
Current, Accruing Past Due, and Non-accrual Loans
March 31, 2020
(in thousands) Current
Accruing 30-89 Days Past Due (1)
Accruing 90 Days or Greater Past Due (1)
Total Accruing Past Due (1)
Non-accrual with an ALL (1)
Non-accrual without an ALL (1)
Total
Commercial, financial and agricultural $ 10,896,890    $ 21,149    $ 829    $ 21,978    $ 78,263    $ 21,024    $ 11,018,155   
Owner-occupied 6,614,799    10,279    852    11,131    7,718    9,639    6,643,287   
Total commercial and industrial 17,511,689    31,428    1,681    33,109    85,981    30,663    17,661,442   
Investment properties 9,252,438    3,056    85    3,141    2,212    —    9,257,791   
1-4 family properties 744,451    4,636    56    4,692    2,325    —    751,468   
Land and development 658,624    976    142    1,118    1,935    265    661,942   
Total commercial real estate 10,655,513    8,668    283    8,951    6,472    265    10,671,201   
Consumer mortgages 5,583,714    10,836    —    10,836    13,017    554    5,608,121   
Home equity lines 1,759,571    5,873    943    6,816    12,475    —    1,778,862   
Credit cards 256,445    2,465    2,671    5,136    —    —    261,581   
Other consumer loans 2,277,102    17,567    820    18,387    6,860    —    2,302,349   
Total consumer 9,876,832    36,741    4,434    41,175    32,352    554    9,950,913   
Total loans $ 38,044,034    $ 76,837    $ 6,398    $ 83,235    $ 124,805    $ 31,482    $ 38,283,556    (2)  

December 31, 2019
(in thousands) Current Accruing 30-89 Days Past Due Accruing 90 Days or Greater Past Due Total Accruing Past Due Non-accrual
ASC 310-30 Loans(3)
Total
Commercial, financial and agricultural $ 9,137,585    $ 38,916    $ 1,206    $ 40,122    $ 56,017    $ 1,019,135    $ 10,252,859   
Owner-occupied 5,691,095    5,164    576    5,740    9,780    823,196    6,529,811   
Total commercial and industrial 14,828,680    44,080    1,782    45,862    65,797    1,842,331    16,782,670   
Investment properties 7,303,146    1,344    —    1,344    1,581    1,736,608    9,042,679   
1-4 family properties 733,984    2,073    304    2,377    2,253    41,401    780,015   
Land and development 577,711    808    —    808    1,110    78,161    657,790   
Total commercial real estate 8,614,841    4,225    304    4,529    4,944    1,856,170    10,480,484   
Consumer mortgages 3,681,553    4,223    730    4,953    11,369    1,848,493    5,546,368   
Home equity lines 1,691,759    7,038    171    7,209    12,034    2,155    1,713,157   
Credit cards 263,065    3,076    2,700    5,776    —    —    268,841   
Other consumer loans 2,363,101    18,688    616    19,304    5,704    8,185    2,396,294   
Total consumer 7,999,478    33,025    4,217    37,242    29,107    1,858,833    9,924,660   
Total loans $ 31,442,999    $ 81,330    $ 6,303    $ 87,633    $ 99,848    $ 5,557,334    $ 37,187,814    (4)  
(1) For purposes of this table, non-performing and past due loans exclude COVID-19 loan modifications.
(2) Total before net deferred fees and costs of $25.5 million.
(3) Represents loans (at fair value) acquired from FCB accounted for under ASC 310-30, net of discount of $90.3 million and payments since Acquisition Date and also include $1.8 million in non-accrual loans, $9.6 million in accruing 90 days or greater past due loans, and $26.5 million in 30-89 days past due loans.
(4) Total before net deferred fees and costs of $25.4 million.
Interest income on non-accrual loans outstanding at March 31, 2020 and 2019 that would have been recorded if the loans had been current and performing in accordance with their original terms was $2.1 million for each of the three months ended
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March 31, 2020 and 2019. Of the interest income recognized during the three months ended March 31, 2020 and 2019, cash-basis interest income was $961 thousand and $648 thousand, respectively.
Loans with carrying values of $15.24 billion and $12.11 billion, respectively, were pledged as collateral for borrowings and capacity at March 31, 2020 and December 31, 2019, respectively, to the FHLB and Federal Reserve Bank.
The credit quality of the loan portfolio is reviewed and updated no less frequently than quarterly using the standard asset classification system utilized by the federal banking agencies. These classifications are divided into three groups – Not Criticized (Pass), Special Mention, and Classified or Adverse rating (Substandard, Doubtful, and Loss) and are defined as follows:
Pass - loans which are well protected by the current net worth and paying capacity of the obligor (or guarantors, if any) or by the fair value, less cost to acquire and sell in a timely manner, of any underlying collateral.
Special Mention - loans which have potential weaknesses that deserve management's close attention. These loans are not adversely classified and do not expose an institution to sufficient risk to warrant an adverse classification.
Substandard - loans which are inadequately protected by the current net worth and paying capacity of the obligor or by the collateral pledged, if any. Loans with this classification are characterized by the distinct possibility that the institution will sustain some loss if the deficiencies are not corrected.
Doubtful - loans which have all the weaknesses inherent in loans classified as Substandard with the added characteristic that the weaknesses make collection or liquidation in full highly questionable and improbable on the basis of currently known facts, conditions, and values.
Loss - loans which are considered by management to be uncollectible and of such little value that their continuance on the institution's books as an asset, without establishment of a specific valuation allowance or charge-off, is not warranted. Synovus fully reserves for any loans rated as Loss.
In the following tables, consumer loans are generally assigned a risk grade similar to the classifications described above; however, upon reaching 90 days and 120 days past due, they are generally downgraded to Substandard and Loss, respectively, in accordance with the FFIEC Retail Credit Classification Policy. Additionally, in accordance with Interagency Supervisory Guidance, the risk grade classifications of consumer loans (consumer mortgages and HELOCs) secured by junior liens on 1-4 family residential properties also consider available information on the payment status of any associated senior liens with other financial institutions.
The risk characteristics and collateral information of each portfolio segment are as follows:
Commercial and Industrial Loans
The C&I loan portfolio is comprised of general middle market and commercial banking clients across a diverse set of industries. In accordance with Synovus' lending policy, each loan undergoes a detailed underwriting process which incorporates uniform underwriting standards and oversight in proportion to the size and complexity of the lending relationship. These loans are secured by collateral such as business equipment, inventory, and real estate. Whether for real estate or non-real estate purpose, credit decisions on loans in the C&I portfolio are based on cash flow from the operations of the business as the primary source of repayment of the debt, with underlying real estate or other collateral being the secondary source of repayment.
Commercial Real Estate Loans
CRE loans primarily consist of income-producing investment properties loans. Additionally, CRE loans include 1-4 family properties loans as well as land and development loans. Investment properties loans consist of construction and mortgage loans for income-producing properties and are primarily made to finance multi-family properties, hotels, office buildings, shopping centers, warehouses and other commercial development properties. 1-4 family properties loans include construction loans to homebuilders and commercial mortgage loans related to 1-4 family rental properties and are almost always secured by the underlying property being financed by such loans. These properties are primarily located in the markets served by Synovus. Land and development loans include commercial and residential development as well as land acquisition loans and are secured by land held for future development, typically in excess of one year. Properties securing these loans are substantially within markets served by Synovus, and loan terms generally include personal guarantees from the principals. Loans in this portfolio are underwritten based on the LTV of the collateral and the capacity of the guarantor(s).
Consumer Loans
The consumer loan portfolio consists of a wide variety of loan products offered through Synovus' banking network including first and second residential mortgages, HELOCs, and credit card loans, as well as home improvement loans and student loans from third-party lending partnerships. The majority of Synovus' consumer loans are consumer mortgages and
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HELOCs secured by first and second liens on residential real estate primarily located in the markets served by Synovus. The primary source of repayment for all consumer loans is generally the personal income of the borrower(s), which can be impacted by economic conditions in their market areas.




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The following table summarizes each loan portfolio class by risk grade and origination as of March 31, 2020.
Loan Portfolio by Risk Grade and Origination
March 31, 2020
Term Loans Amortized Cost Basis by Origination Year Revolving Loans
(in thousands) 2020 2019 2018 2017 2016 Prior Amortized Cost Basis Converted to Term Loans Total
Commercial, financial and agricultural
Pass $ 550,653    $ 1,657,933    $ 1,115,403    $ 769,493    $ 642,584    $ 954,718    $ 4,922,661    $ 78,912    $ 10,692,357   
Special Mention 1,884    6,304    18,293    30,775    2,090    13,352    57,251    2,223    132,172   
Substandard(1)
2,935    13,677    46,404    6,442    10,500    40,659    63,437    721    184,775   
Doubtful(2)
—    —    —    198    915    91    6,919    728    8,851   
Total commercial, financial and agricultural 555,472    1,677,914    1,180,100    806,908    656,089    1,008,820    5,050,268    82,584    11,018,155   
Owner-occupied
Pass    386,363    1,213,917    1,271,307    1,116,905    714,764    1,503,199    284,048    —    6,490,503   
Special Mention    —    5,742    5,000    12,431    5,058    15,252    —    —    43,483   
Substandard(1)
338    7,352    38,459    29,820    3,912    29,397    23    —    109,301   
Total owner-occupied 386,701    1,227,011    1,314,766    1,159,156    723,734    1,547,848    284,071    —    6,643,287   
Total commercial and industrial 942,173    2,904,925    2,494,866    1,966,064    1,379,823    2,556,668    5,334,339    82,584    17,661,442   
Investment properties
Pass    387,787    1,961,810    2,339,056    1,690,528    855,438    1,765,377    184,095    —    9,184,091   
Special Mention    836    92    2,117    4,754      10,146    —    —    17,950   
Substandard(1)
160    1,668    1,718    2,124    1,278    48,802    —    —    55,750   
Total investment properties    388,783    1,963,570    2,342,891    1,697,406    856,721    1,824,325    184,095    —    9,257,791   
1-4 family properties
Pass    47,219    203,421    103,044    118,126    54,752    138,793    70,505    —    735,860   
Special Mention      2,006    —    —    815    410    2,273    —    5,509   
Substandard(1)
69    2,920    3,726    988    387    1,923    86    —    10,099   
Total 1-4 family properties    47,293    208,347    106,770    119,114    55,954    141,126    72,864    —    751,468   
Land and development
Pass    21,204    205,099    104,987    87,990    26,427    96,809    90,201    —    632,717   
Special Mention    —    1,544    2,394    639    —    8,608    5,738    —    18,923   
Substandard(1)
115    1,327    2,905    635    964    4,356    —    —    10,302   
Total land and development    21,319    207,970    110,286    89,264    27,391    109,773    95,939    —    661,942   
Total commercial real estate 457,395    2,379,887    2,559,947    1,905,784    940,066    2,075,224    352,898    —    10,671,201   
19


Loan Portfolio by Risk Grade and Origination (continued)
March 31, 2020
Term Loans Amortized Cost Basis by Origination Year Revolving Loans
(in thousands) 2020 2019 2018 2017 2016 Prior Amortized Cost Basis Converted to Term Loans Total
Consumer mortgages
Pass    $ 279,510    $ 1,149,232    $ 701,190    $ 942,965    $ 898,374    $ 1,622,114    $ 880    $ —    $ 5,594,265   
Substandard(1)
—    784    281    1,488    1,811    9,418    —    —    13,782   
Loss(3)
—    —    —    —    —    74    —    —    74   
Total consumer mortgages    279,510    1,150,016    701,471    944,453    900,185    1,631,606    880    —    5,608,121   
Home equity lines
Pass    —    —    —    —    —    —    1,666,627    93,499    1,760,126   
Substandard(1)
—    —    —    —    —    —    11,824    5,949    17,773   
Doubtful(2)
—    —    —    —    —    —    17    20    37   
Loss(3)
—    —    —    —    —    —    736    190    926   
Total home equity lines    —    —    —    —    —    —    1,679,204    99,658    1,778,862   
Credit cards
Pass    —    —    —    —    —    —    258,904    —    258,904   
Substandard(1)
—    —    —    —    —    —    736    —    736   
Loss(4)
—    —    —    —    —    —    1,941    —    1,941   
Total credit cards    —    —    —    —    —    —    261,581    —    261,581   
Other consumer loans
Pass    121,380    788,397    438,760    413,899    185,671    100,619    245,304    —    2,294,030   
Substandard(1)
—    1,117    588    3,849    1,439    1,111    215    —    8,319   
Total other consumer loans    121,380    789,514    439,348    417,748    187,110    101,730    245,519    —    2,302,349   
Total consumer 400,890    1,939,530    1,140,819    1,362,201    1,087,295    1,733,336    2,187,184    99,658    9,950,913   
Total loans(5)
$ 1,800,458    $ 7,224,342    $ 6,195,632    $ 5,234,049    $ 3,407,184    $ 6,365,228    $ 7,874,421    $ 182,242    $ 38,283,556   
(1) Includes $266.4 million of Substandard accruing loans at March 31, 2020.
(2) The loans within this risk grade are on non-accrual status and generally have an ALL equal to 50% of the loan amount.
(3) The loans within this risk grade are on non-accrual status and have an ALL equal to the full loan amount.
(4) Represent amounts that were 120 days past due. These credits are downgraded to the Loss category with an ALL equal to the full loan amount and are generally charged off upon reaching 181 days past due in accordance with the FFIEC Retail Credit Classification Policy.
(5) Total before net deferred fees and costs of $25.5 million.


20


Loan Portfolio by Risk Grade
December 31, 2019
(in thousands) Pass Special Mention
Substandard(1)
Doubtful(2)
Loss(3)
Total
Commercial, financial and agricultural $ 9,940,359    $ 128,506    $ 182,831    $ 1,163    $ —    $ 10,252,859   
Owner-occupied 6,386,055    58,330    85,426    —    —    6,529,811   
Total commercial and industrial 16,326,414    186,836    268,257    1,163    —    16,782,670   
Investment properties 8,968,712    16,490    57,477    —    —    9,042,679   
1-4 family properties 766,529    3,249    10,237    —    —    780,015   
Land and development 629,351    18,643    9,796    —    —    657,790   
Total commercial real estate 10,364,592    38,382    77,510    —    —   

10,480,484   
Consumer mortgages 5,527,746    —    18,376    97    149   

5,546,368   
Home equity lines 1,697,086    —    14,806    21    1,244   

1,713,157   
Credit cards 266,146    —    818    —    1,877   
(4)
268,841   
Other consumer loans 2,390,199    —    6,095    —    —   

2,396,294   
Total consumer 9,881,177    —    40,095    118    3,270    9,924,660   
Total loans(5)
$ 36,572,183    $ 225,218    $ 385,862    $ 1,281    $ 3,270    $ 37,187,814   
(1) Includes $288.8 million of substandard accruing loans at December 31, 2019.
(2) The loans within this risk grade are on non-accrual status and generally have an ALL equal to 50% of the loan amount.
(3) The loans within this risk grade are on non-accrual status and have an ALL equal to the full loan amount.
(4) Represent amounts that were 120 days past due. These credits are downgraded to the Loss category with an ALL equal to the full loan amount and are generally charged off upon reaching 181 days past due in accordance with the FFIEC Retail Credit Classification Policy.
(5) Total before net deferred fees and costs of $25.4 million.
Collateral-Dependent Loans
We classify a loan as collateral-dependent when our borrower is experiencing financial difficulty, and we expect repayment to be provided substantially through the operation or sale of collateral. Our commercial loans have collateral that is comprised of real estate and business assets. Our consumer loans have collateral that is substantially comprised of residential real estate.
There were no significant changes in the extent to which collateral secures our collateral-dependent loans during the three months ended March 31, 2020.
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The following tables detail the changes in the ALL by loan segment for the three months ended March 31, 2020 and 2019.
Allowance for Loan Losses Roll Forward
As Of and For the Three Months Ended March 31, 2020
(in thousands) Commercial & Industrial Commercial Real Estate Consumer Total
Allowance for loan losses:
Beginning balance, prior to adoption of ASU 2016-13 $ 145,782    $ 67,430    $ 68,190    $ 281,402   
Impact from adoption of ASU 2016-13 (2,310)   (651)   85,955    82,994   
Charge-offs (14,885)   (1,017)   (7,972)   (23,874)  
Recoveries 1,741    399    1,673    3,813   
Provision for loan losses 86,622    40,956    21,539    149,117   
Ending balance $ 216,950    $ 107,117    $ 169,385    $ 493,452   
As Of and For the Three Months Ended March 31, 2019
(in thousands) Commercial & Industrial Commercial Real Estate Consumer Total
Allowance for loan losses:   
Beginning balance    $ 133,123    $ 68,796    $ 48,636    $ 250,555   
Charge-offs    (13,039)   (1,233)   (6,427)   (20,699)  
Recoveries    1,990    344    1,277    3,611   
Provision for loan losses    13,565    1,102    8,902    23,569   
Ending balance $ 135,639    $ 69,009    $ 52,388    $ 257,036   
Provision for credit losses and allowance for the quarter, which includes both the ALL and the reserve for unfunded commitments, were impacted by the adoption of CECL on January 1, 2020. The impact on provision for credit losses for the three months ending March 31, 2020 and the allowance at March 31, 2020, compared to prior year, was amplified by the heightened economic distress resulting from the COVID-19 pandemic.
Our 2019 disclosures included in "Part II - Item 8. Financial Statements and Supplementary Data - Note 1 - Summary of Significant Accounting Policies" of Synovus' 2019 Form 10-K referenced a two-year reasonable and supportable forecast period used in CECL estimates, but it was deemed more appropriate to reduce that to a one-year horizon during this period of heightened economic uncertainty. A one-year reversion to historical losses follows the reasonable and supportable forecast period.
Our modeling process incorporates quantitative and qualitative considerations that are used to inform CECL estimates. The internally developed economic forecast used to determine the allowance for credit losses as of March 31, 2020 was approved late in the first quarter pursuant to Synovus' economic forecasting governance processes. Between that approval date and March 31, 2020, further deterioration in the economic outlook occurred which resulted in the need for a qualitative overlay to our allowance for credit losses. The qualitative overlay of $37.3 million adds 10 bps to the allowance for credit losses and better aligns the total allowance with the economic indicators and forecasts at March 31, 2020.
The deterioration of the economic environment since January 1, 2020 due to the effects of COVID-19 resulted in an ACL to loans ratio of 1.39% at March 31, 2020.
Economic projections are an important consideration in CECL estimates. Significant economic uncertainty remains as a result of the continuing healthcare crisis and the ultimate impact of government stimulation efforts. If our economic outlook on June 30, 2020 evidences further deterioration, then we would expect to see a further increase in the allowance for credit losses.
Information about Synovus' TDRs is presented in the following tables. The following tables represent, by concession type, the post-modification balance for loans modified or renewed during the three months ended March 31, 2020 and 2019 that were reported as accruing or non-accruing TDRs.
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TDRs by Concession Type
Three Months Ended March 31, 2020
(in thousands, except contract data) Number of Contracts Below Market Interest Rate
Other Concessions(1)
Total
Commercial, financial and agricultural 36    $ 3,724    $ 2,011    $ 5,735   
Owner-occupied   1,367    96    1,463   
Total commercial and industrial 41    5,091    2,107    7,198   
Investment properties   23,070    —    23,070   
1-4 family properties   724    442    1,166   
Land and development
  449    —    449   
Total commercial real estate   24,243    442    24,685   
Consumer mortgages   515    1,083    1,598   
Home equity lines 19    275    964    1,239   
Other consumer loans 29    78    1,897    1,975   
Total consumer 54    868    3,944    4,812   
Total TDRs 104    $ 30,202    $ 6,493    $ 36,695   
(2)
Three Months Ended March 31, 2019
(in thousands, except contract data) Number of Contracts Below Market Interest Rate Other Concessions(1) Total
Commercial, financial and agricultural 13    $ 1,783    $ 899    $ 2,682   
Owner-occupied   949    —    949   
Total commercial and industrial 15    2,732    899    3,631   
Investment properties   482    —    482   
1-4 family properties   793    —    793   
Total commercial real estate   1,275    —    1,275   
Consumer mortgages   128    1,214    1,342   
Home equity lines   —    105    105   
Other consumer loans 18    108    1,046    1,154   
Total consumer 23    236    2,365    2,601   
Total TDRs 45    $ 4,243    $ 3,264    $ 7,507   
(3)
(1) Other concessions generally include term extensions, interest only payments for a period of time, or principal forgiveness, but there was no principal forgiveness for the three months ending March 31, 2020 and 2019.
(2) No net charge-offs were recorded during the three months ended March 31, 2020.
(3) No net charge-offs were recorded during the three months ended March 31, 2019.
For the three months ended March 31, 2020 there were 3 defaults with a recorded investment of $618 thousand on accruing TDRs restructured during the previous twelve months (defaults are defined as the earlier of the TDR being placed on non-accrual status or reaching 90 days past due with respect to principal and/or interest payments) compared to no defaults for the three months ended March 31, 2019. As of March 31, 2020 and December 31, 2019, there were no commitments to lend a material amount of additional funds to any customer whose loan was classified as a TDR.
Note 5 - Goodwill and Other Intangible Assets
Goodwill allocated to each reporting unit at March 31, 2020 and December 31, 2019 is presented as follows (the FMS reportable segment includes two reporting units of Consumer Mortgages and Wealth Management):
(in thousands) Community Banking Reporting Unit Wholesale Banking Reporting Unit Consumer Mortgages Reporting Unit Wealth Management Reporting Unit Total
Balance as of December 31, 2019 $ 256,323    $ 171,636    $ 44,877    $ 24,431    $ 497,267   
Goodwill acquired and adjustments during the year —    —    —    —    —   
Balance as of March 31, 2020 $ 256,323    $ 171,636    $ 44,877    $ 24,431    $ 497,267   
23


Goodwill is evaluated for impairment on an annual basis or whenever an event occurs or circumstances change to indicate that it is more likely than not that an impairment loss has been incurred (i.e. a triggering event). Synovus conducted a goodwill impairment assessment as of December 31, 2019, following Synovus' reorganization, applying ASC 350-20-35-3A Goodwill Subsequent Measurement - Qualitative Assessment Approach and concluded that goodwill was not impaired. See "Part II - Item 8. Financial Statements and Supplementary Data - Note 19 -Segment Reporting" to the consolidated financial statements of Synovus' 2019 Form 10-K for information on Synovus' reorganization during 2019.
During the first quarter of 2020, Synovus assessed the indicators of goodwill impairment for each reporting unit and noted certain events related to COVID-19 that indicated it was more likely than not that goodwill was impaired, necessitating an interim test. Triggering events included Synovus' stock price trading below book value for several weeks prior to quarter-end, a series of emergency rate cuts by the Federal Reserve in March, as well as general economic uncertainty surrounding the pandemic. As such, Synovus performed a quantitative assessment of goodwill impairment as of March 31, 2020, which included determining the estimated fair value of each reporting unit and comparing that fair value to the reporting unit's carrying amount. The results of this test indicated that the estimated fair value of each reporting unit exceeded its carrying amount as of March 31, 2020; therefore, goodwill is not impaired as of the testing date. A significant decline in Synovus’ expected future cash flows or estimated growth rates, or a prolonged decline in the price of Synovus’ common stock, due to further deterioration in the economic environment, may necessitate additional interim tests and/or the recording of an impairment charge on goodwill during 2020.
The following table shows the gross carrying amount and accumulated amortization of other intangible assets as of March 31, 2020 and December 31, 2019, which primarily consist of core deposit intangible assets acquired in the FCB acquisition. The CDI is being amortized over its estimated useful life of approximately ten years utilizing an accelerated method. Aggregate other intangible assets amortization expense for the three months ended March 31, 2020 and 2019 was $2.6 million and $3.4 million, respectively.
(in thousands) Gross Carrying Amount Accumulated Amortization Net Carrying Value
March 31, 2020
CDI $ 57,400    $ (12,784)   $ 44,616   
Other 12,500    (4,084)   8,416   
Total other intangible assets $ 69,900    $ (16,868)   $ 53,032   
December 31, 2019
CDI $ 57,400    $ (10,436)   $ 46,964   
Other 12,500    (3,793)   8,707   
Total other intangible assets $ 69,900    $ (14,229)   $ 55,671   

Note 6 - Shareholders' Equity and Other Comprehensive Income (Loss)
Repurchases of Common Stock
During the three months ended March 31, 2020, Synovus repurchased $16.2 million, or 450 thousand shares of its common stock, at an average price of $36.08 per share, under the share repurchase program announced on January 24, 2020.
Dividends
The following table presents dividends declared related to common stock. For information related to preferred stock dividends, see "Part II - Item 8. Financial Statements and Supplementary Data - Note 10 - Shareholders' Equity and Other Comprehensive Income" to the consolidated financial statements of Synovus' 2019 Form 10-K.
Three Months Ended March 31,
2020 2019
Cash dividends declared per share $ 0.33    $ 0.30   

24


Equity-Based Compensation Plans
The following tables summarize the status of Synovus' stock options, restricted share units, market restricted share units, and performance share units as of March 31, 2020 and activity for the three months ended March 31, 2020.
Stock Options
(in thousands, except per share amounts) Quantity Weighted-Average Exercise Price Per Share
Outstanding at January 1, 2020 3,037    $ 22.74   
Exercised (220)   29.05   
Expired/canceled (6)   20.99   
Outstanding at March 31, 2020 2,811    $ 22.25   

RSUs, MRSUs, and PSUs
(in thousands, except per share amounts) Quantity Weighted-Average Grant Date Fair Value Per Share
Non-vested at January 1, 2020 1,312    $ 39.28   
Granted 689    36.63   
Quantity change based on TSR and performance factors 23    36.63   
Dividend equivalents granted 12    36.63   
Vested (556)   39.25   
Forfeited (5)   36.63   
Non-vested at March 31, 2020 1,475    $ 38.01   
Changes in Accumulated Other Comprehensive Income (Loss) by Component (Net of Income Taxes)
The following tables illustrate activity within the balances in accumulated other comprehensive income (loss) by component for the three months ended March 31, 2020 and 2019.
Changes in Accumulated Other Comprehensive Income (Loss) by Component (Net of Income Taxes)
(in thousands)
Net unrealized gains (losses) on investment securities available for sale(1)
Net unrealized gains (losses) on cash flow hedges(1)
Post-retirement unfunded health benefit
Total
Balance, December 31, 2019 $ 83,666    $ (18,487)   $ 462    $ 65,641   
Other comprehensive income (loss) before reclassifications 117,330    80,501    —    197,831   
Amounts reclassified from AOCI (6,472)   (89)   —    (6,561)  
Net current period other comprehensive income (loss) 110,858    80,412    —    191,270   
Balance at March 31, 2020 $ 194,524    $ 61,925    $ 462    $ 256,911   
Balance, December 31, 2018 $ (83,179)   $ (12,137)   $ 896    $ (94,420)  
Other comprehensive income (loss) before reclassifications 76,164    —    —    76,164   
Amounts reclassified from AOCI (56)   —    (30)   (86)  
Net current period other comprehensive income (loss) 76,108    —    (30)   76,078   
Balance at March 31, 2019 $ (7,071)   $ (12,137)   $ 866    $ (18,342)  
(1) For all periods presented, the ending balance in net unrealized gains (losses) on cash flow hedges and investment securities available for sale includes unrealized losses of $12.1 million and $13.3 million, respectively, related to residual tax effects remaining in OCI due to previously established deferred tax asset valuation allowances in 2010 and 2011. In accordance with ASC 740-20-45-11(b), under the portfolio approach, these unrealized losses are realized at the time the entire portfolio is sold or disposed.
25


Note 7 - Fair Value Accounting
Fair value accounting guidance defines fair value as the exchange price that would be received to sell an asset or paid to transfer a liability (an "exit price") in the principal or most advantageous market available to the entity in an orderly transaction between market participants, on the measurement date. See "Part II - Item 8. Financial Statements and Supplementary Data - Note 1 - Summary of Significant Accounting Policies" of Synovus' 2019 Form 10-K for a description of how fair value measurements are determined.
Assets and Liabilities Measured at Fair Value on a Recurring Basis
The following tables present all financial instruments measured at fair value on a recurring basis as of March 31, 2020 and December 31, 2019.
March 31, 2020
(in thousands) Level 1 Level 2 Level 3 Total Assets and Liabilities at Fair Value
Assets
Trading securities:
Commercial mortgage-backed securities issued by U.S. Government sponsored enterprises $ —    $ 637    $ —    $ 637   
Other mortgage-backed securities —    1,582    —    1,582   
State and municipal securities —    680    —    680   
Asset-backed securities —    1,913    —    1,913   
Other investments —    45    —    45   
Total trading securities $ —    $ 4,857    $ —    $ 4,857   
Investment securities available for sale:
U.S. Treasury securities $ 19,918    $ —    $ —    $ 19,918   
U.S. Government agency securities —    74,856    —    74,856   
Mortgage-backed securities issued by U.S. Government agencies —    55,422    —    55,422   
Mortgage-backed securities issued by U.S. Government sponsored enterprises —    5,549,825    —    5,549,825   
Collateralized mortgage obligations issued by U.S. Government agencies or sponsored enterprises —    628,880    —    628,880   
Commercial mortgage-backed securities issued by U.S. Government agencies or sponsored enterprises —    335,737    —    335,737   
State and municipal securities —    1,005    —    1,005   
Asset-backed securities —    145,975    —    145,975   
Corporate debt securities and other debt securities —    124,060    1,562    125,622   
Total investment securities available for sale $ 19,918    $ 6,915,760    $ 1,562    $ 6,937,240   
Mortgage loans held for sale —    119,841    —    119,841   
Private equity investments 11,877    —    3,255    15,132   
Mutual funds and mutual funds held in rabbi trusts 31,241    —    —    31,241   
GGL/SBA loans servicing asset —    —    3,149    3,149   
Derivative assets —    466,401    —    466,401   
Liabilities
Earnout liability $ —    $ —    $ 11,016    $ 11,016   
Derivative liabilities —    184,021    2,050    186,071   
26


December 31, 2019
(in thousands) Level 1 Level 2 Level 3 Total Assets and Liabilities at Fair Value
Assets
Trading securities:
Commercial mortgage-backed securities issued by U.S. Government sponsored enterprises $ —    $ 2,486    $ —    $ 2,486   
Other mortgage-backed securities —    1,284    —    1,284   
State and municipal securities —    65    —    65   
Asset-backed securities —    3,227    —    3,227   
Other investments —    150    —    150   
Total trading securities $ —    $ 7,212    $ —    $ 7,212   
Investment securities available for sale:
U.S. Treasury securities $ 19,855    $ —    $ —    $ 19,855   
U.S. Government agency securities —    36,541    —    36,541   
Mortgage-backed securities issued by U.S. Government agencies —    56,816    —    56,816   
Mortgage-backed securities issued by U.S. Government sponsored enterprises —    5,180,815    —    5,180,815   
Collateralized mortgage obligations issued by U.S. Government agencies or sponsored enterprises —    636,851    —    636,851   
Commercial mortgage-backed securities issued by U.S. Government agencies or sponsored enterprises —    371,592    —    371,592   
State and municipal securities —    2,075    —    2,075   
Asset-backed securities —    327,400    —    327,400   
Corporate debt securities and other debt securities —    144,620    2,105    146,725   
Total investment securities available for sale $ 19,855    $ 6,756,710    $ 2,105    $ 6,778,670   
Mortgage loans held for sale —    115,173    —    115,173   
Private equity investments 15,502    —    3,887    19,389   
Mutual funds and mutual funds held in rabbi trusts 32,348    —    —    32,348   
GGL/SBA loans servicing asset —    —    3,040    3,040   
Derivative assets —    140,016    —    140,016   
Liabilities
Trading liability for short positions $ 1,560    $ —    $ —    $ 1,560   
Earnout liability —    —    11,016    11,016   
Derivative liabilities —    34,732    2,339    37,071   
Fair Value Option
Synovus has elected the fair value option for mortgage loans held for sale primarily to ease the operational burden required to maintain hedge accounting for these loans. Synovus is still able to achieve effective economic hedges on mortgage loans held for sale without the time and expense needed to manage a hedge accounting program.
The following table summarizes the difference between the fair value and the UPB of mortgage loans held for sale and the changes in fair value of these loans. An immaterial portion of these changes in fair value was attributable to changes in instrument-specific credit risk.
Mortgage Loans Held for Sale
(in thousands) As of March 31, 2020 As of December 31, 2019
Fair value $ 119,841    $ 115,173   
Unpaid principal balance 116,268    112,218   
Fair value less aggregate unpaid principal balance $ 3,573    $ 2,955   

27


Changes in Fair Value Included in Net Income
Three Months Ended March 31,
(in thousands) 2020 2019
Mortgage loans held for sale $ 619    $ 356   
Fair Value Measurements Using Significant Unobservable Inputs (Level 3)
During the three months ended March 31, 2020, Synovus did not have any transfers in or out of Level 3 in the fair value hierarchy. During the three months ended March 31, 2019, Synovus had transfers out of Level 3 into Level 1 in the fair value hierarchy as certain funds within private equity investments became public with traded securities.
Three Months Ended March 31, 2020
(in thousands) Investment Securities Available for Sale Private Equity Investments GGL / SBA
Loans Servicing Asset
Earnout
Liability
Visa Derivative
Beginning balance, December 31, 2019 $ 2,105    $ 3,887    $ 3,040    $ (11,016)   $ (2,339)  
Total gains (losses) realized/unrealized:
Included in earnings —    (632)   (264)   —    —   
Unrealized gains (losses) included in OCI (543)   —    —    —    —   
Additions —    —    373    —    —   
Settlements —    —    —    —    289   
Ending balance, March 31, 2020 $ 1,562    $ 3,255    $ 3,149    $ (11,016)   $ (2,050)  
Total net gains (losses) for the period included in earnings attributable to the change in unrealized gains/(losses) relating to assets/liabilities still held at March 31, 2020  $ —    $ (632)   $ —    $ —    $ —   
Three Months Ended March 31, 2019
(in thousands) Investment Securities Available for Sale Private Equity Investments GGL / SBA
Loans Servicing Asset
Earnout
Liability
Visa Derivative
Beginning balance, December 31, 2018 $ 1,785    $ 11,028    $ 3,729    $ (14,353)   $ (1,673)  
Total gains (losses) realized/unrealized:
Included in earnings —    28    (488)   —    —   
Unrealized gains (losses) included in OCI 196    —    —    —    —   
Additions —    —    206    —    —   
Settlements —    —    —    —    307   
Transfers out of Level 3 —    (1,575)   —    —    —   
Ending balance, March 31, 2019 $ 1,981    $ 9,481    $ 3,447    $ (14,353)   $ (1,366)  
Total net gains (losses) for the period included in earnings attributable to the change in unrealized gains/(losses) relating to assets/liabilities still held at March 31, 2019 $ —    $ 28    $ —    $ —    $ —   

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The table below provides an overview of the valuation techniques and significant unobservable inputs used in those techniques to measure financial instruments that are classified within Level 3 of the valuation hierarchy and are measured at fair value on a recurring basis. The range of sensitivities that management utilized in its fair value calculations is deemed acceptable in the industry with respect to the identified financial instruments.

March 31, 2020
(dollars in thousands) Valuation Technique Significant Unobservable Input Level 3 Fair Value Range / Weighted Average
Assets measured at fair value on a recurring basis
Investment Securities Available for Sale -
Corporate debt and other debt securities - trust preferred security
Discounted cash flow analysis Discount rate
Forecasted average Prime reset rate
$1,562
  7.01% 3.56%
Private equity investments Individual analysis of each investee company Multiple factors, including but not limited to, current operations, financial condition, cash flows, evaluation of business management and financial plans, and recently executed financing transactions related to the investee companies $3,255 N/A
GGL/SBA loans servicing asset Discounted cash flow analysis Discount rate
Prepayment speeds
$3,149
12.16% 16.10%
Earnout liability Option pricing methods and Monte Carlo simulation Financial projections of Global One $11,016 N/A
Visa derivative liability Discounted cash flow analysis Estimated timing of resolution of covered litigation and future cumulative deposits to the litigation escrow for settlement of the Covered Litigation $2,050
0-2 years
(4Q 2021)
Assets Measured at Fair Value on a Non-recurring Basis
Certain assets are required to be measured at fair value on a nonrecurring basis in periods subsequent to their initial recognition. These assets and liabilities are not measured at fair value on an ongoing basis; however, they are subject to fair value adjustments in certain circumstances, such as when there is evidence of impairment. The following table presents assets measured at fair value on a non-recurring basis as of the dates indicated for which there was a fair value adjustment during the period.

March 31, 2020 December 31, 2019
(in thousands) Level 1 Level 2 Level 3 Total Level 1 Level 2 Level 3 Total
Other real estate $ —    $ —    $ 460    $ 460    $ —    $ —    $ 8,023    $ 8,023   
MPS receivable —    —    18,490    18,490    —    —    21,437    21,437   
Other assets held for sale —    —    1,206    1,206    —    —    1,238    1,238   
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ORE properties are included in other assets on the consolidated balance sheets. The carrying value of ORE at March 31, 2020 and December 31, 2019 was $15.2 million and $14.4 million, respectively.
The following table presents fair value adjustments recognized in earnings for the three months ended March 31, 2020 and 2019 for assets measured at fair value on a non-recurring basis still held at period-end.
Three Months Ended March 31,
(in thousands) 2020 2019
Other real estate $   $ 18   
MPS receivable 2,663    —   
Other assets held for sale 1,391    96   
The table below provides an overview of the valuation techniques and significant unobservable inputs used in those techniques to measure financial instruments that are classified within Level 3 of the valuation hierarchy and are measured at fair value on a non-recurring basis.

March 31, 2020
Valuation Technique Significant Unobservable Input
Range
(Weighted Average)(1)
Assets measured at fair value on a non-recurring basis
Other real estate Third-party appraised value of real estate less estimated selling costs Discount to appraised value
Estimated selling costs
0%-1% (1%) 0%-10% (7%)
MPS receivable(2)
Third-party appraised value of business less estimated selling costs Discount to appraised value
Estimated selling costs
N/A
Other assets held for sale Third-party appraised value less estimated selling costs or BOV Discount to appraised value
Estimated selling costs
0%-76% (58%) 0%-10% (7%)
(1) The weighted average is the measure of central tendencies; it is not the value that management is using for the asset or liability.
(2) See "Part I - Item 1. Notes to Unaudited Interim Financial Statements - Note 10 - Commitments and Contingencies" of this Report for more information on this receivable which was classified as a NPA at March 31, 2020 and December 31, 2019.
Fair Value of Financial Instruments
The following tables present the carrying and estimated fair values of financial instruments at March 31, 2020 and December 31, 2019. The fair values represent management’s best estimates based on a range of methodologies and assumptions. See "Part II - Item 8. Financial Statements and Supplementary Data - Note 1 - Summary of Significant Accounting Policies" to the consolidated financial statements of Synovus' 2019 Form 10-K for a description of how fair value measurements are determined.
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March 31, 2020
(in thousands) Carrying Value Fair Value Level 1 Level 2 Level 3
Financial assets
Total cash, cash equivalents, restricted cash, and restricted cash equivalents $ 1,823,834    $ 1,823,834    $ 1,823,834    $ —    $ —   
Trading securities 4,857    4,857    —    4,857    —   
Investment securities available for sale 6,937,240    6,937,240    19,918    6,915,760    1,562   
Mortgage loans held for sale 119,841    119,841    —    119,841    —   
Private equity investments 15,132    15,132    11,877    —    3,255   
Mutual funds and mutual funds held in rabbi trusts 31,241    31,241    31,241    —    —   
Loans, net 37,764,572    38,168,063    —    —    38,168,063   
GGL/SBA loans servicing asset 3,149    3,149    —    —    3,149   
Derivative assets 466,401    466,401    —    466,401    —   
Financial liabilities
Non-interest-bearing deposits $ 9,659,451    $ 9,659,451    $ —    $ 9,659,451    $ —   
Non-time interest-bearing deposits 21,305,350    21,305,350    —    21,305,350    —   
Time deposits 8,861,784    8,934,652    —    8,934,652    —   
Total deposits $ 39,826,585    $ 39,899,453    $ —    $ 39,899,453    $ —   
Federal funds purchased and securities sold under repurchase agreements 312,776    312,776    312,776    —    —   
Other short-term borrowings 1,175,000    1,175,000    —    1,175,000    —   
Long-term debt 3,152,339    3,122,480    —    3,122,480    —   
Earnout liability 11,016    11,016    —    —    11,016   
Derivative liabilities 186,071    186,071    —    184,021    2,050   
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December 31, 2019
(in thousands) Carrying Value Fair Value Level 1 Level 2 Level 3
Financial assets
Total cash, cash equivalents, restricted cash, and restricted cash equivalents $ 1,186,918    $ 1,186,918    $ 1,186,918    $ —    $ —   
Trading securities 7,212    7,212    —    7,212    —   
Investment securities available for sale 6,778,670    6,778,670    19,855    6,756,710    2,105   
Mortgage loans held for sale 115,173    115,173    —    115,173    —   
Private equity investments 19,389    19,389    15,502    —    3,887   
Mutual funds and mutual funds held in rabbi trusts 32,348    32,348    32,348    —    —   
Loans, net 36,881,048    36,931,256    —    —    36,931,256   
GGL/SBA loans servicing asset 3,040    3,040    —    —    3,040   
Derivative assets 140,016    140,016    —    140,016    —   
Financial liabilities
Non-interest-bearing deposits $ 9,439,485    $ 9,439,485    $ —    $ 9,439,485    $ —   
Non-time interest-bearing deposits 19,891,711    19,891,711    —    19,891,711    —   
Time deposits 9,074,308    9,112,459    —    9,112,459    —   
     Total deposits $ 38,405,504    $ 38,443,655    $ —    $ 38,443,655    $ —   
Federal funds purchased and securities sold under repurchase agreements 165,690    165,690    165,690    —    —   
Trading liability for short positions 1,560    1,560    1,560    —    —   
Other short-term borrowings 1,752,000    1,752,000    —    1,752,000    —   
Long-term debt 2,153,897    2,185,717    —    2,185,717    —   
Earnout liability 11,016    11,016    —    —    11,016   
Derivative liabilities 37,071    37,071    —    34,732    2,339   

Note 8 - Derivative Instruments and Hedging Activities
Synovus utilizes derivative instruments to manage its exposure to various types of interest rate risk, exposures related to liquidity and credit risk, and to facilitate customer transactions. The primary types of derivative instruments utilized by Synovus consist of interest rate swaps, interest rate lock commitments made to prospective mortgage loan customers, commitments to sell fixed-rate mortgage loans, and foreign currency exchange forwards. Interest rate lock commitments represent derivative instruments since it is intended that such loans will be sold. Synovus is party to master netting arrangements with its dealer counterparties; however, Synovus does not offset assets and liabilities under these arrangements for financial statement presentation purposes. See "Part II - Item 8. Financial Statements and Supplementary Data - Note 1 - Summary of Significant Accounting Policies" to the consolidated financial statements of Synovus' 2019 Form 10-K for additional information regarding accounting policies for derivatives.
Hedging Derivatives
Cash flow hedge relationships mitigate exposure to the variability of future cash flows or other forecasted transactions. Synovus has entered into interest rate swap contracts to manage overall cash flow changes related to interest rate risk exposure on index-based variable rate commercial loans. The contracts effectively modify Synovus' exposure to interest rate risk by utilizing receive fixed/pay index-based variable rate interest rate swaps.
For cash flow hedges, the effective portion of the gain or loss related to the derivative instrument is initially reported as a component of other comprehensive income and subsequently reclassified into earnings when the forecasted transaction affects earnings or when the hedge is terminated and included in the same income statement line item as the earnings effect of the hedged item.
Synovus recorded an unrealized gain of $9.8 million, or $7.3 million after-tax, in OCI, during the three months ended March 31, 2020, related to terminated cash flow hedges, which will be amortized into earnings in conjunction with the effective terms of the original swaps through the third quarter of 2025. Synovus recognized pre-tax income of $120 thousand during the three months ended March 31, 2020 related to the amortization of terminated cash flow hedges.
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As of March 31, 2020, Synovus expects to reclassify approximately $32 million of pre-tax gains from AOCI into interest income on cash flow hedges over the next twelve months. Included in this amount is approximately $3 million in pre-tax gains related to the amortization of terminated cash flow hedges. As of March 31, 2020, the maximum length of time over which Synovus is hedging its exposure to the variability in future cash flows is through the first quarter of 2024.
For derivative instruments that are not designated as hedging instruments, changes in the fair value of the derivatives are recognized in earnings immediately.
Counterparty Credit Risk and Collateral
Entering into derivative contracts potentially exposes Synovus to the risk of counterparties’ failure to fulfill their legal obligations, including, but not limited to, potential amounts due or payable under each derivative contract. Notional principal amounts are often used to express the volume of these transactions, but the amounts potentially subject to credit risk are much smaller. Synovus assesses the credit risk of its dealer counterparties by regularly monitoring publicly available credit rating information, evaluating other market indicators, and periodically reviewing detailed financials. Dealer collateral requirements are determined via risk-based policies and procedures and in accordance with existing agreements. Synovus seeks to minimize dealer credit risk by dealing with highly rated counterparties and by obtaining collateral for exposures above certain predetermined limits. Management closely monitors credit conditions within the customer swap portfolio, which management deems to be of higher risk than dealer counterparties. Collateral is secured at origination and credit related fair value adjustments are recorded against the asset value of the derivative as deemed necessary based upon an analysis, which includes consideration of the current asset value of the swap, customer credit rating, collateral value, and customer standing with regards to its swap contractual obligations and other related matters. Such asset values fluctuate based upon changes in interest rates regardless of changes in notional amounts and changes in customer specific risk.
Collateral Requirements
Pursuant to the Dodd-Frank Act, certain derivative transactions have collateral requirements, both at the inception of the trade and as the value of each derivative position changes. As of March 31, 2020 and December 31, 2019, collateral totaling $157.8 million and $84.6 million, respectively, was pledged to the derivative counterparties to comply with collateral requirements. For derivatives cleared through central clearing houses, the variation margin payments made are legally characterized as settlements of the derivatives. As a result, these variation margin payments are netted against the fair value of the respective derivative contracts in the consolidated balance sheets and related disclosures. At March 31, 2020 and December 31, 2019, Synovus had a variation margin of $193.4 million and $113.7 million respectively, each reducing the derivative liability.

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The following table reflects the notional amount and fair value of derivative instruments included on the consolidated balance sheets.
March 31, 2020 December 31, 2019
Fair Value Fair Value
(in thousands) Notional Amount
Derivative Assets (1)
Derivative Liabilities (2)
Notional Amount
Derivative Assets (1)
Derivative Liabilities (2)
Derivatives in cash flow hedging relationships:
Interest rate contracts $ 2,750,000    $ 90,246    $ —    $ 2,000,000    $ 54    $ 8,624   
Total derivatives designated as hedging instruments  $ 90,246    $ —    $ 54    $ 8,624   
Derivatives not designated
as hedging instruments:
Interest rate contracts(3)
$ 8,260,884    $ 367,841    $ 178,496    $ 7,258,159    $ 138,672    $ 25,849   
Mortgage derivatives - interest rate lock commitments 412,218    8,314    —    70,481    1,290    —   
Mortgage derivatives - forward commitments to sell fixed-rate mortgage loans 330,000    —    5,097    107,000    —    168   
Other contracts(4)
159,412    —    428    145,764    —    91   
Visa derivative —    —    2,050    —    —    2,339   
Total derivatives not designated as hedging instruments  $ 376,155    $ 186,071    $ 139,962    $ 28,447   
(1) Derivative assets are recorded in other assets on the consolidated balance sheets.
(2) Derivative liabilities are recorded in other liabilities on the consolidated balance sheets.
(3) Includes interest rate contracts for customer swaps and offsetting positions, net of variation margin payments.
(4) Includes risk participation agreements sold. Additionally, the notional amount of risk participation agreements purchased was $2.9 million and $3.0 million at March 31, 2020 and December 31, 2019, respectively.
Synovus also provides foreign currency exchange services, primarily forward contracts, with counterparties to allow commercial customers to mitigate exchange rate risk. Synovus covers its risk by entering into an offsetting foreign currency exchange forward contract. The notional amount of foreign currency exchange forwards was $47.2 million and $32.9 million at March 31, 2020 and December 31, 2019, respectively. The fair value of foreign currency exchange forwards was negligible at March 31, 2020 and December 31, 2019 due to the very short duration of these contracts.
The following table presents the effect of hedging derivative instruments on the consolidated statements of income and the total amounts for the respective line item affected for the three months ended March 31, 2020 and 2019.
Three Months Ended March 31,
(in thousands) 2020 2019
Total amounts presented in the consolidated statements of income in interest income on loans $ 3,637    $ —   
Gain/loss on cash flow hedging relationships:(1)
Interest rate swaps:
Realized gains (losses) reclassified from AOCI, pre-tax, to interest income on loans 120    —   
Pre-tax income recognized on cash flow hedges $ 120    $ —   
(1) See "Part I - Item 1. Financial Statements and Supplementary Data - Note 6 - Shareholders' Equity and Other Comprehensive Income (Loss) in this Report for additional information.

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The pre-tax effect of changes in fair value from derivative instruments not designated as hedging instruments on the consolidated statements of income for the three months ended March 31, 2020 and 2019 is presented below.
Gain (Loss) Recognized in Consolidated Statements of Income
Three Months Ended March 31,
(in thousands)
Location in Consolidated Statements of Income
2020 2019
Derivatives not designated as hedging instruments:
Interest rate contracts(1) 
Capital markets income $ (604)   $ (130)  
Other contracts(2)
Capital markets income (337)   —   
Mortgage derivatives - interest rate lock commitments
Mortgage banking income 7,024    693   
Mortgage derivatives - forward commitments to sell fixed-rate mortgage loans Mortgage banking income (4,929)   13   
Total derivatives not designated as hedging instruments
$ 1,154    $ 576   
(1) Additionally, losses related to termination of customer swaps of $2.5 million were recorded in other non-interest expense for the three months ended March 31, 2020.
(2) Includes risk participation agreements sold.
Note 9 - Net Income Per Common Share
The following table displays a reconciliation of the information used in calculating basic and diluted earnings per common share for the three months ended March 31, 2020 and 2019.
Three Months Ended March 31,
(in thousands, except per share data) 2020 2019
Basic Net Income Per Common Share:
Net income available to common shareholders $ 30,230    $ 117,036   
Weighted average common shares outstanding 147,311    160,927   
Net income per common share, basic $ 0.21    $ 0.73   
Diluted Net Income Per Common Share:
Net income available to common shareholders $ 30,230    $ 117,036   
Weighted average common shares outstanding 147,311    160,927   
Effect of dilutive outstanding equity-based awards, warrants, and earnout payments 1,090    1,833   
Weighted average diluted common shares 148,401    162,760   
Net income per common share, diluted $ 0.20    $ 0.72   
Basic net income per common share is computed by dividing net income available to common shareholders by the average common shares outstanding for the period. Diluted net income per common share reflects the dilution that could occur if securities or other contracts to issue common stock were exercised or converted. The dilutive effect of outstanding stock options, restricted share units, and warrants is reflected in diluted net income per common share, unless the impact is anti-dilutive, by application of the treasury stock method.
As of March 31, 2020 and 2019, there were 557 thousand and 40 thousand, respectively, potentially dilutive shares related to stock options to purchase shares of common stock that were outstanding during these quarters. Potentially dilutive shares are not included in the computation of diluted net income per common share because the effect would be anti-dilutive.
Note 10 - Commitments and Contingencies
In the normal course of business, Synovus enters into commitments to extend credit such as loan commitments and letters of credit to meet the financing needs of its customers. Synovus uses the same credit policies in making commitments and conditional obligations as it does for on-balance sheet instruments. Commitments to extend credit are agreements to lend to a customer as long as there is no violation of any condition established in the contract. Commitments generally have fixed expiration dates or other termination clauses and may require payment of a fee. Synovus also has commitments to fund certain low-income housing investments, solar energy, and CRA investments.
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The contractual amount of these financial instruments represents Synovus' maximum credit risk should the counterparty draw upon the commitment, and should the counterparty subsequently fail to perform according to the terms of the contract. Since many of the commitments are expected to expire without being drawn upon, total commitment amounts do not necessarily represent future cash requirements. Additionally, certain commitments (primarily consumer) can generally be canceled by providing notice to the borrower.
The ACL associated with unfunded commitments and letters of credit is recorded within other liabilities on the consolidated balance sheets. Upon adoption of CECL on January 1, 2020, Synovus recorded $27.4 million in unfunded commitment reserves due to the consideration under CECL of expected utilization over the life of such commitments. At March 31, 2020, the ACL for unfunded commitments was $38.4 million, including the impact of CECL and COVID-19, compared to a reserve of $1.4 million at December 31, 2019. Additionally, an immaterial amount of unearned fees relating to letters of credit are recorded within other liabilities on the consolidated balance sheets. See "Part I-Item 1. Financial Statements and Supplementary Data - Note 1 - Basis of Presentation" in this Report for more information on Synovus' adoption of CECL.
Synovus invests in certain LIHTC partnerships which are engaged in the development and operation of affordable multi-family housing pursuant to Section 42 of the Code. Additionally, Synovus invests in certain solar energy tax credit partnerships pursuant to Section 48 of the Code. Synovus typically acts as a limited partner in these investments and does not exert control over the operating or financial policies of the partnerships and as such, is not considered the primary beneficiary of the partnership. For certain of its LIHTC investments, Synovus provides financing during the construction and development of the properties and is at risk for the funded amount of its equity investment plus the outstanding amount of any construction loans in excess of the fair value of the collateral for the loan, but has no obligation to fund the operations or working capital of the partnerships and is not exposed to losses beyond Synovus’ investment. Synovus receives tax credits related to these investments which are subject to recapture by taxing authorities based on compliance provisions required to be met at the project level.
Synovus also invests in certain other CRA partnerships including SBIC programs. The SBIC is a program initiated by the SBA in 1958 to assist in the funding of small business loans.
(in thousands) March 31, 2020 December 31, 2019
Letters of credit*
$ 182,629    $ 202,614   
Commitments to fund commercial and industrial loans 6,994,969    7,018,152   
Commitments to fund commercial real estate, construction, and land development loans 2,925,791    3,032,252   
Commitments under home equity lines of credit 1,508,176    1,501,452   
Unused credit card lines 940,016    877,929   
Other loan commitments 469,958    485,371   
Total letters of credit and unfunded lending commitments $ 13,021,539    $ 13,117,770   

Investments in low income housing, solar energy tax credit, and other CRA partnerships:
Carrying amount included in other assets $ 166,460    $ 146,612   
Amount of future funding commitments included in carrying amount 93,749    78,266   
Short-term construction loans and letter of credit commitments 792    2,124   
Funded portion of short-term loans and letters of credit 4,516    3,196   
* Represent the contractual amount net of risk participations purchased of approximately $32 million and $33 million at March 31, 2020 and December 31, 2019, respectively.
Merchant Services
In accordance with credit and debit card association rules, Synovus sponsors various MPS businesses that process credit and debit card transactions on behalf of merchants. In connection with these services, a liability may arise in the event of a billing dispute between the merchant and a cardholder that is ultimately resolved in the cardholder's favor. If the merchant defaults on its obligations, the cardholder, through its issuing bank, generally has until six months after the date of the transaction to present a chargeback to the MPS, which is primarily liable for any losses on covered transactions. However, if the MPS fails to meet its obligations, then Synovus, as the sponsor, could be held liable for the disputed amount. Synovus seeks to mitigate this risk through its contractual arrangements with the MPS and the merchants by withholding future settlements, retaining cash reserve accounts and/or obtaining other security. For the three months ended March 31, 2020 and 2019, the sponsored entities processed and settled $18.37 billion and $17.71 billion of transactions, respectively.
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Synovus covered chargebacks related to a particular MPS during 2019 and 2018 where the MPS’s cash reserve account was unavailable to support the chargebacks. As of March 31, 2020, the remaining amount due to Synovus from the MPS is $21.2 million, compared to $21.4 million at December 31, 2019. During the three months ended March 31, 2020, Synovus recorded a $2.7 million reserve in other operating expenses associated with the chargebacks, reflecting the amount that Synovus does not expect to collect. The net balance of $18.5 million at March 31, 2020 is included in other assets and classified in NPAs. While Synovus has contractual protections to mitigate against loss, repayment of the amounts owed to Synovus will depend in large part upon the continued financial viability and/or valuation of the MPS and the availability of any cash reserve accounts.
Legal Proceedings
Synovus and its subsidiaries are subject to various legal proceedings, claims and disputes that arise in the ordinary course of its business. Additionally, in the ordinary course of business, Synovus and its subsidiaries are subject to regulatory examinations, information gathering requests, inquiries and investigations. Synovus, like many other financial institutions, has been the target of legal actions and other proceedings asserting claims for damages and related relief for losses. These actions include mortgage loan and other loan put-back claims, claims and counterclaims asserted by individual borrowers related to their loans, allegations of violations of state and federal laws and regulations relating to banking practices, and allegations related to Synovus' participation in government stimulus programs, including putative class action matters. In addition to actual damages, if Synovus does not prevail in such asserted legal actions, credit-related litigation could result in additional write-downs or charge-offs of assets, which could adversely affect Synovus' results of operations during the period in which the write-down or charge-off were to occur.
Synovus carefully examines and considers each legal matter, and, in those situations where Synovus determines that a particular legal matter presents loss contingencies that are both probable and reasonably estimable, Synovus establishes an appropriate reserve. An event is considered to be probable if the future event is likely to occur. While the final outcome of any legal proceeding is inherently uncertain, based on the information currently available, advice of counsel and available insurance coverage, management believes that the amounts accrued with respect to legal matters as of March 31, 2020 are adequate. The actual costs of resolving legal claims may be higher or lower than the amounts accrued.
In addition, where Synovus determines that there is a reasonable possibility of a loss in respect of legal matters, Synovus considers whether it is able to estimate the total reasonably possible loss or range of loss. An event is “reasonably possible” if “the chance of the future event or events occurring is more than remote but less than likely.” An event is “remote” if “the chance of the future event or events occurring is more than slight but less than reasonably possible." In many situations, Synovus may be unable to estimate reasonably possible losses due to the preliminary nature of the legal matters, as well as a variety of other factors and uncertainties. For those legal matters where Synovus is able to estimate a range of reasonably possible losses, management currently estimates the aggregate range from our outstanding litigation is from zero to $5 million in excess of the amounts accrued, if any, related to those matters. This estimated aggregate range is based upon information currently available to Synovus, and the actual losses could prove to be lower or higher. As there are further developments in these legal matters, Synovus will reassess these matters, and the estimated range of reasonably possible losses may change as a result of this assessment. Based on Synovus' current knowledge and advice of counsel, management presently does not believe that the liabilities arising from these legal matters will have a material adverse effect on Synovus' consolidated financial condition, results of operations or cash flows. However, it is possible that the ultimate resolution of these legal matters could have a material adverse effect on Synovus' results of operations or financial condition for any particular period.
Synovus intends to vigorously pursue all available defenses to these legal matters, but will also consider other alternatives, including settlement, in situations where there is an opportunity to resolve such legal matters on terms that Synovus considers to be favorable, including in light of the continued expense and distraction of defending such legal matters. Synovus maintains insurance coverage, which may be available to cover legal fees, or potential losses that might be incurred in connection with such legal matters. The above-noted estimated range of reasonably possible losses does not take into consideration insurance coverage which may or may not be available for the respective legal matters.
Note 11 - Segment Reporting
Synovus' business segments are based on the products and services provided or the customers served, and as of the fourth quarter of 2019, reflect the manner in which financial information is evaluated by the chief operating decision maker. Prior to the fourth quarter of 2019, Synovus identified its overall banking operations as its only reportable segment. Synovus has three major reportable business segments: Community Banking, Wholesale Banking, and Financial Management Services (FMS), with functional activities such as treasury, technology, operations, marketing, finance, enterprise risk, legal, human resources, corporate communications, executive management, among others, included in Treasury and Corporate Other.
Business segment results are determined based upon Synovus' management reporting system, which assigns balance sheet and income statement items to each of the business segments. Certain assets, liabilities, revenues, and expenses not allocated or
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attributable to a particular business segment are included in Treasury and Corporate Other. The management accounting policies and processes utilized in compiling segment financial information are highly subjective and, unlike financial accounting, are not based on authoritative guidance similar to GAAP. As a result, reported segment results are not necessarily comparable with similar information reported by other financial institutions.
The Community Banking business segment serves customers using a relationship-based approach through its branch, ATM, commercial, and private wealth network in addition to mobile, Internet, and telephone banking. This segment primarily provides individual, small business, and corporate customers with an array of comprehensive banking products and services including commercial, home equity, and other consumer loans, credit and debit cards, and deposit accounts.
The Wholesale Banking business segment serves primarily larger corporate customers by providing commercial lending and deposit services through specialty teams including middle market, CRE, senior housing, national accounts, premium finance, structured lending, healthcare, and asset-based lending.
The Financial Management Services (FMS) business segment serves its customers by providing mortgage and trust services and also specializing in professional portfolio management for fixed-income securities, investment banking, the execution of securities transactions as a broker/dealer, asset management, and financial planning services, as well as the provision of individual investment advice on equity and other securities.
Synovus uses a centralized FTP methodology to attribute appropriate net interest income to the business segments. The intent of the FTP methodology is to transfer interest rate risk from the business segments by providing matched duration funding of assets and liabilities. The result is to centralize the financial impact, management, and reporting of interest rate risk in the Treasury and Corporate Other function where it can be centrally monitored and managed. Treasury and Corporate Other charges (credits) an internal cost of funds for assets held in (or pays for funding provided by) each business segment. The FTP rate is based on prevailing market interest rates for comparable duration assets (or liabilities).
The following table presents certain financial information for each reportable business segment for the first quarter of 2020. To provide comparable information, Synovus has included proforma business segment financial information for the first quarter of 2019 utilizing various allocation methodologies based on balance sheet and income statement items assigned to each business segment. The application and development of management reporting methodologies is a dynamic process and is subject to periodic enhancements. As these enhancements are made, financial results presented by each reportable business segment may be periodically revised.
(in thousands) Community Banking Wholesale Banking Financial Management Services Treasury and Corporate Other Synovus Consolidated
First Quarter 2020
Net interest income $ 197,246    $ 123,170    $ 16,782    $ 36,062    $ 373,260   
Non-interest revenue 33,449    9,256    47,275    13,877    103,857   
Non-interest expense 75,304    18,202    43,289    139,484    276,279   
Pre-provision net revenue $ 155,391    $ 114,224    $ 20,768    $ (89,545)   $ 200,838   

(in thousands) Community Banking Wholesale Banking Financial Management Services Treasury and Corporate Other Synovus Consolidated
First Quarter 2019 Proforma
Net interest income $ 214,759    $ 125,611    $ 28,865    $ 27,940    $ 397,175   
Non-interest revenue 32,776    6,758    32,279    7,565    79,378   
Non-interest expense 74,816    15,019    33,218    169,357    292,410   
Pre-provision net revenue $ 172,719    $ 117,350    $ 27,926    $ (133,852)   $ 184,143   

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March 31, 2020
(dollars in thousands) Community Banking Wholesale Banking Financial Management Services Treasury and Corporate Other Synovus Consolidated
Total loans net of deferred fees and costs $ 12,224,112    $ 18,691,302    $ 5,344,276    $ 1,998,334    $ 38,258,024   
Total deposits 25,364,034    9,111,207    266,839    5,084,505    39,826,585   
Total full-time equivalent employees 2,291    237    838    1,936    5,302   
December 31, 2019
(dollars in thousands) Community Banking Wholesale Banking Financial Management Services Treasury and Corporate Other Synovus Consolidated
Total loans net of deferred fees and costs $ 12,170,914    $ 17,643,509    $ 5,285,455    $ 2,062,572    $ 37,162,450   
Total deposits 25,610,777    8,314,184    284,716    4,195,827    38,405,504   
Total full-time equivalent employees 2,301    213    839    1,911    5,264   

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ITEM 2. – MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS
In this Report, the words “Synovus,” “the Company,” “we,” “us,” and “our” refer to Synovus Financial Corp. together with Synovus Bank and Synovus' other wholly-owned subsidiaries, except where the context requires otherwise.
FORWARD-LOOKING STATEMENTS
Certain statements made or incorporated by reference in this Report which are not statements of historical fact, including those under “Management's Discussion and Analysis of Financial Condition and Results of Operations,” and elsewhere in this Report, constitute forward-looking statements within the meaning of, and subject to the protections of, Section 27A of the Securities Act and Section 21E of the Exchange Act. Forward-looking statements include statements with respect to Synovus' beliefs, plans, objectives, goals, targets, expectations, anticipations, assumptions, estimates, intentions and future performance and involve known and unknown risks, many of which are beyond Synovus' control and which may cause Synovus' actual results, performance or achievements or the financial services industry or economy generally, to be materially different from future results, performance or achievements expressed or implied by such forward-looking statements.

All statements other than statements of historical fact are forward-looking statements. You can identify these forward-looking statements through Synovus' use of words such as “believes,” “anticipates,” “expects,” “may,” “will,” “assumes,” “predicts,” “could,” “should,” “would,” “intends,” “targets,” “estimates,” “projects,” “plans,” “potential” and other similar words and expressions of the future or otherwise regarding the outlook for Synovus' future business and financial performance and/or the performance of the financial services industry and economy in general. Forward-looking statements are based on the current beliefs and expectations of Synovus' management and are subject to significant risks and uncertainties. Actual results may differ materially from those contemplated by such forward-looking statements. A number of factors could cause actual results to differ materially from those contemplated by the forward-looking statements in this document. Many of these factors are beyond Synovus' ability to control or predict. These factors include, but are not limited to:
(1)   the risks and uncertainties related to the impact of the COVID-19 pandemic on our assets, business, capital and liquidity, financial condition, prospects and results of operations;

(2)   the risk that the current and any further economic downturn and contraction could have a material adverse effect on our capital, liquidity, financial condition, credit quality, results of operations and future growth, including the risk that the current economic contraction could last much longer and be much more severe if efforts to contain the pandemic are unsuccessful and restrictions on movement last longer than currently anticipated;

(3)     the risk that competition in the financial services industry may adversely affect our future earnings and growth;

(4)   the risk that we may not realize the expected benefits from our efficiency and growth initiatives or that we may not be able to realize those cost savings or revenue initiatives in the time period expected, which could negatively impact our future profitability;

(5)     changes in the cost and availability of funding due to changes in the deposit market and credit market;

(6)     restrictions or limitations on access to funds from historical and alternative sources of liquidity could adversely affect our overall liquidity, which could restrict our ability to make payments on our obligations and our ability to support asset growth and sustain our operations and the operations of Synovus Bank;

(7)     the risks that if economic conditions worsen further or regulatory capital rules are modified, we may be required to undertake initiatives to improve our capital position;

(8)     our ability to identify and address cyber-security risks such as data security breaches, malware, "denial of service" attacks, "hacking" and identity theft, a failure of which could disrupt our business and result in the disclosure of and/or misuse or misappropriation of confidential or proprietary information, disruption or damage of our systems, increased costs, significant losses, or adverse effects to our reputation;

(9)   changes in the interest rate environment, including changes to the federal funds rate to include a possible negative interest rate environment, and competition in our primary market area may result in increased funding costs or reduced earning assets yields, thus further reducing margins and net interest income;

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(10)     the risk that our asset quality may deteriorate, our allowance for credit losses may prove to be inadequate or may be negatively affected by credit risk exposures, and the risk that we may be unable to obtain full payment in respect of any loan or other receivables;

(11)     the risk that our current and future information technology system enhancements and operational initiatives may not be successfully implemented, which could negatively impact our operations;

(12)     the risk that our enterprise risk management framework, our compliance program, or our corporate governance and supervisory oversight functions may not identify or address risks adequately, which may result in unexpected losses;

(13)     our ability to attract and retain employees that are key to our strategic and growth initiatives;

(14)     our ability to receive dividends from our subsidiaries could affect our liquidity, including our ability to pay dividends or take other capital actions;

(15)     the risk that we may be required to make substantial expenditures to keep pace with regulatory initiatives and the rapid technological changes in the financial services market;

(16)     risks related to our business relationships with, and reliance upon, third parties that have strategic partnerships with us or that provide key components of our business infrastructure, including the costs of services and products provided to us by third parties, and risks related to disruptions in service or financial difficulties with a third-party vendor or business relationship;

(17)     risks related to the ability of our operational framework to identify and manage risks associated with our business such as credit risk, compliance risk, reputational risk, and operational risk, including third-party business partners, as well as our relationship with third-party vendors and other service providers;

(18)     the risk related to our implementation of new lines of business, new products and services or new technologies;

(19)  
the impact of recent and proposed changes in governmental policy, laws and regulations, including recently enacted laws, regulations and guidance related to government stimulus programs related to the COVID-19 pandemic, proposed and recently enacted changes in the regulation and taxation of banks and financial institutions, or the interpretation or application thereof and the uncertainty of future implementation and enforcement of these regulations;

(20)     the risk that we could realize losses if we sell non-performing assets and the proceeds we receive are lower than the carrying value of such assets;

(21)     the risk that we may be exposed to potential losses in the event of fraud and/or theft, or in the event that a third-party vendor, obligor, or business partner fails to pay amounts due to us under that relationship or under any arrangement that we enter into with them;

(22)     risks related to the fluctuation in our stock price and general volatility in the stock market;

(23)     the impact on our financial results, reputation, and business if we are unable to comply with all applicable federal and state regulations or other supervisory actions or directives and any necessary capital initiatives;

(24)     risks related to regulatory approval to take certain actions, including any dividends on our common stock or preferred stock, any repurchases of common stock or any issuance or redemption of any other regulatory capital instruments;

(25)     risks related to the continued use, availability and reliability of LIBOR and other "benchmark" rates;

(26)     the costs and effects of litigation, investigations, inquiries or similar matters, or adverse facts and developments related thereto, including the costs and effects of litigation related to our participation in government stimulus programs associated with the COVID-19 pandemic;

(27)     the risk that we may fail to realize all of the anticipated benefits of the Merger or those benefits may take longer to realize than expected;
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(28)     the risk that we may not be able to identify suitable bank and non-bank acquisition opportunities as part of our growth strategy and even if we are able to identify attractive acquisition opportunities, we may not be able to complete such transactions on favorable terms or realize anticipated benefits from such transactions;

(29)     the effects of any damages to our reputation resulting from developments related to any of the items identified above; and

(30)     other factors and other information contained in this Report and in other reports and filings that we make with the SEC under the Exchange Act, including, without limitation, those found in "Part II - Item 1A. Risk Factors" of this Report.
For a discussion of these and other risks that may cause actual results to differ from expectations, refer to “Part I-Item 1A. Risk Factors” and other information contained in Synovus' 2019 Form 10-K and our other periodic filings, including quarterly reports on Form 10-Q and current reports on Form 8-K, that we file from time to time with the SEC. All written or oral forward-looking statements that are made by or are attributable to Synovus are expressly qualified by this cautionary notice. You should not place undue reliance on any forward-looking statements since those statements speak only as of the date on which the statements are made. Synovus undertakes no obligation to update any forward-looking information and statements, whether oral or written, to reflect events or circumstances after the date on which the statement is made or to reflect the occurrence of new information or unanticipated events, except as may otherwise be required by law.
INTRODUCTION AND CORPORATE PROFILE
Synovus Financial Corp. is a financial services company and a registered bank holding company headquartered in Columbus, Georgia. Through its wholly-owned subsidiary, Synovus Bank, a Georgia state-chartered bank that is a member of the Federal Reserve System, the Company provides commercial and retail banking in addition to a full suite of specialized products and services including private banking, treasury management, wealth management, mortgage services, premium finance and international banking. Synovus also provides financial planning, and investment advisory services through its wholly-owned subsidiaries, Synovus Trust and Synovus Securities, as well as its GLOBALT and Creative Financial Group divisions.
Synovus Bank is positioned in some of the highest growth markets in the Southeast, with 299 branches in Alabama, Florida, Georgia, South Carolina, and Tennessee.
The following financial review summarizes the significant trends, changes in our business, transactions, and other matters affecting Synovus’ results of operations for the three months ended March 31, 2020 and financial condition as of March 31, 2020 and December 31, 2019. This discussion supplements, and should be read in conjunction with, the unaudited interim consolidated financial statements and notes thereto contained elsewhere in this Report and the consolidated financial statements of Synovus, the notes thereto, and management’s discussion and analysis contained in Synovus’ 2019 Form 10-K.
Management's Discussion and Analysis of Financial Condition and Results of Operations consists of:
Discussion of Results of Operations - Reviews Synovus' financial performance, as well as selected balance sheet items, items from the statements of income, significant transactions, and certain key ratios that illustrate Synovus' performance.

Credit Quality, Capital Resources and Liquidity - Discusses credit quality, market risk, capital resources, and liquidity, as well as performance trends. It also includes a discussion of liquidity policies, how Synovus obtains funding, and related performance.

Additional Disclosures - Discusses additional important matters including critical accounting policies and non-GAAP financial measures used within this Report.
A reading of each section is important to understand fully our financial performance.
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DISCUSSION OF RESULTS OF OPERATIONS
Table 1 - Consolidated Financial Highlights
Three Months Ended March 31,
(dollars in thousands, except per share data) 2020 2019 Change
Net interest income
$ 373,260    $ 397,175    (6.0) %
Provision for credit losses(1)
158,722    23,569    573.4   
Non-interest revenue
103,857    79,378    30.8   
Adjusted non-interest revenue(2)
99,378    78,445    26.7   
Total FTE revenues
477,903    477,183    0.2   
Adjusted total revenues(2)
473,424    476,250    (0.6)  
Non-interest expense
276,279    292,410    (5.5)  
Adjusted non-interest expense(2)
271,155    242,653    11.7   
Income before income taxes
42,116    160,574    (73.8)  
Net income
38,521    120,186    (67.9)  
Net income available to common shareholders
30,230    117,036    (74.2)  
Net income per common share, basic
0.21    0.73    (71.8)  
Net income per common share, diluted
0.20    0.72    (71.7)  
Adjusted net income per common share, diluted(2)
0.21    0.98    (79.0)  
Net interest margin(3)
3.37  % 3.78  % (41) bps
Net charge-off ratio(3)
0.21    0.19     
Return on average assets(3)
0.32    1.06    (74)  
Adjusted return on average assets(2)(3)
0.32    1.45    (113)  
Efficiency ratio-FTE
57.81    61.28    (347)  
Adjusted tangible efficiency ratio(2)
56.72    50.24    648   
(1)  Beginning January 1, 2020, provision calculation is based on current expected loss methodology. Prior to January 1, 2020, calculation was based on incurred loss methodology.
(2) See "Table 14 - Reconciliation of Non-GAAP Financial Measures” in this Report for the applicable reconciliation to the most comparable GAAP measure.
(3) Annualized
March 31, 2020 December 31, 2019 Sequential Quarter Change March 31, 2019 Year-Over-Year Change
(dollars in thousands)
Loans, net of deferred fees and costs $ 38,258,024    $ 37,162,450    $ 1,095,574    $ 35,634,501    $ 2,623,523   
Total average loans 37,593,045    36,508,035    1,085,010    35,320,014    2,273,031   
Total deposits 39,826,585    38,405,504    1,421,081    38,075,190    1,751,395   
Core deposits
35,838,637    34,975,511    863,126    35,366,186    472,451   
Core transaction deposits
24,790,621    24,167,582    623,039    23,168,085    1,622,536   
Total average deposits
38,687,207    37,878,818    808,389    37,826,952    860,255   
Non-performing assets ratio 0.50  % 0.37  % 13  bps 0.44  %   bps   
Non-performing loans ratio 0.41    0.27    14    0.40     
Past due loans over 90 days 0.02    0.04    (2)   0.01     
CET1 capital $ 3,744,415    $ 3,743,459    $ 956    $ 3,790,393    $ (45,978)  
Tier 1 capital 4,281,560    4,280,604    956    3,985,533    296,027   
Total risk-based capital 5,289,039    5,123,381    165,658    4,803,639    485,400   
CET1 capital ratio 8.70  % 8.95  % (25) bps 9.52  % (82)   bps   
Tier 1 capital ratio 9.95    10.23    (28)   10.01    (6)  
Total risk-based capital ratio 12.29    12.25      12.06    23   
Total shareholders’ equity to total assets ratio
10.01    10.25    (24)   9.86    15   
Tangible common equity ratio(1)
7.94    8.08    (14)   8.34    (40)  
Return on average common equity(2)
2.75    13.08    (1,033)   10.98    (823)  
Adjusted return on average common equity(1)(2)
2.79    12.78    (999)   15.03    nm   
Adjusted return on average tangible common equity(1)(2)
3.39    14.84    (1,145)   17.52    nm   
(1) See "Table 14 - Reconciliation of Non-GAAP Financial Measures” in this Report for the applicable reconciliation to the most comparable GAAP measure.
(2) Quarter annualized
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COVID-19 Healthcare Crisis and Economic Environment
The COVID-19 outbreak and public health response to contain it have resulted in recessionary economic and financial market conditions as of the end of the first quarter. During March 2020 in response, the Federal Reserve reduced the federal funds rate 1.5 percentage points to 0.00 to 0.25 percent and the U.S. government enacted the CARES Act, the largest economic stimulus package in the nation’s history in an effort to lessen the impact of COVID-19 on consumers and businesses. Synovus' response to the COVID-19 pandemic has included the following actions:
Over 95% of branches were converted to drive-thru and appointment-only, and Synovus implemented aggressive cleaning, sanitizing and hygiene protocols at all company facilities;
More than 80 percent of Synovus' 5,400 team members were repositioned to work remotely;
Offered bonus payments to hourly team members required to work on-site and provided additional paid time off to team members who are sick, quarantining, or dealing with childcare or other COVID-related family hardships;
To help customers through the period of financial distress, Synovus is offering to waive NSF and monthly service charges for customers impacted by COVID-19, and offering payment deferment and other loan relief as appropriate;
Synovus participated in delivering PPP loans to customers beginning on April 3, 2020.
Additionally, in light of current economic uncertainty, Synovus has suspended share repurchase activity beyond the $16.2 million completed during the first quarter and withdrawn 2020 guidance and long-term goals announced at the beginning of the year.
Executive Summary
Net income available to common shareholders for the first quarter of 2020 was $30.2 million, or $0.20 per diluted common share, a decrease of 74.2% and 71.7%, respectively, compared to the first quarter of 2019. Adjusted net income per common share, diluted(1) was $0.21 for the first quarter of 2020, down 79.0% compared to $0.98 for the first quarter of 2019. The year-over-year decline was driven by a significant increase in provision for credit losses following the adoption of CECL on January 1, 2020, as well as the impact of COVID-19, a 225 bps reduction in the federal funds rate, and PAA including loan discount accretion and deposit premium amortization that positively impacted 2019,.
Net interest income was $373.3 million for the three months ended March 31, 2020, down 6.0% from the comparable period in 2019 and down 6.5% from the fourth quarter of 2019, due primarily to the decline in rates and decline in PAA associated with the FCB acquisition. The net interest margin was 3.37% for the first quarter of 2020, down 41 bps and 28 bps from the first and fourth quarter of 2019, respectively. Synovus expects net interest income in the second quarter to be relatively flat compared to first quarter levels as a result of significant loan growth associated with the PPP. However, with this growth, along with a depressed rate environment and an elevated cash position, we expect continued downward pressure on our net interest margin in the second quarter.
Non-interest revenue for the first quarter of 2020 was $103.9 million, up $24.5 million, or 30.8%, compared to the first quarter of 2019 and adjusted non-interest revenue(1) of $99.4 million was up $20.9 million, or 26.7%. The increase in adjusted non-interest revenue was due primarily to strong growth in mortgage banking income, capital markets income, and growth in fiduciary businesses. The disruption from COVID-19 will likely result in non-interest revenue declining 15-25% in the second quarter from our recent run rate of approximately $90 million. We expect non-interest revenues to normalize, assuming the economy stabilizes.
Non-interest expense for the first quarter of 2020 was $276.3 million, down $16.1 million, or 5.5%, compared to the first quarter of 2019 and adjusted non-interest expense(1) of $271.2 million was up $28.5 million, or 11.7%. The increase in adjusted expense over the first quarter of 2019 was largely driven by investments in talent and technology and growth in production related commissions and fees. The efficiency ratio-FTE for the first three months of 2020 was 57.81%, compared to 61.28% for the first three months of 2019. The adjusted tangible efficiency ratio(1) for the first three months of 2020 was 56.72%, up 648 bps compared to the same period a year ago. With the increased levels of COVID-19 related expenses, which we currently estimate at $5-6 million in the second quarter, we expect adjusted expenses to remain relatively stable quarter-on quarter, before declining in the second half of the year if the economy stabilizes.
The decrease in the effective tax rate for the three months ended March 31, 2020 to 8.5%, from 25.2% for the three months ended March 31, 2019, reflects a one-time benefit of $2.7 million for carrying back net operating loss deductions to pre-TJCA tax periods, as allowed by the CARES Act, and other discrete benefit items, while the effective tax rate in the first quarter of 2019 was higher largely due to non-deductible merger-related expenses associated with the FCB acquisition.
Loans grew $1.10 billion, or 11.9% annualized, sequentially, with total loans of $38.26 billion at March 31, 2020: C&I loan growth was $878.8 million, CRE loan growth was $190.7 million, and consumer loan growth was $26.3 million.
Synovus' adoption of CECL resulted in a January 1, 2020 ACL increase of $110.4 million, or 39.1%, over December 31, 2019. Provision for credit losses of $158.7 million during the first quarter included the impact of the COVID-19 healthcare
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crisis and the first quarter under CECL. The ACL at March 31, 2020 totaled $531.9 million consisting of an ALL of $493.5 million and reserve on unfunded commitments of $38.4 million resulting in an ACL to loans coverage ratio of 1.39%. While Synovus did see an increase from year-end 2019 in the March 31, 2020 NPA ratio of 0.50% and NPL ratio of 0.41%, the NPL ratio is up only one bp over prior year and total past dues declined to 0.22% from 0.33%, sequentially. Net charge-offs for the first quarter of 2020 were 21 bps, annualized, up from 10 bps in the fourth quarter of 2019. While Synovus does expect to experience stress in the portfolio as we progress through the current economic environment, the credit quality of the portfolio at March 31, 2020 was generally stable. If economic forecasts continue to deteriorate, we would expect to see a further increase in the ACL.
Total period-end deposits at March 31, 2020 increased $1.42 billion, or 14.9% annualized, compared to December 31, 2019, including strong core transaction deposit growth of $623.0 million, or 10.4% annualized.
At March 31, 2020, Synovus' CET1 ratio was 8.70%, well in excess of regulatory requirements including the capital conservation buffer of 2.5%. The 23 bps decline in Synovus' CET1 ratio from December 31, 2019 was largely due to the increase in risk-weighted assets from loan growth of $1.10 billion.
More detail on Synovus' financial results for the three months ended March 31, 2020 and current and expected effects from COVID-19 may be found in subsequent sections of "Item 2. – Management's Discussion and Analysis of Financial Condition and Results of Operations" of this Report. See also "Item 1A. - Risk Factors" of this Report.
(1) See "Table 14 - Reconciliation of Non-GAAP Financial Measures” in this Report for applicable reconciliation to the most comparable GAAP measure.
Changes in Financial Condition
During the three months ended March 31, 2020, total assets increased $2.42 billion from $48.20 billion at December 31, 2019 to $50.62 billion. Loans increased $1.10 billion, cash and cash equivalents increased $636.9 million, and investment securities available for sale increased $158.6 million. Additional investments in BOLI policies of $250.0 million during the three months ended March 31, 2020 also contributed to the increase in total assets. Other assets increased $490.9 million including increases in the fair value of derivative assets of $326.4 million and a $169.7 million receivable for securities available for sale sold during the quarter that will settle after quarter-end. The growth in assets was funded primarily by increases of $1.42 billion in deposits and the issuance of $400.0 million in long-term debt on February 12, 2020. Other liabilities increased $304.7 million including an increase in the fair value of derivative liabilities of $149.0 million and an accrued liability of $113.8 million for purchases of securities available for sale that will settle after quarter-end.
Synovus adopted CECL on January 1, 2020 with an increase to the ALL of $83.0 million and an increase to the reserve on unfunded commitments of $27.4 million with offsetting increases in loans of $62.2 million related to acquired PCI loans and net deferred tax assets of $12.5 million and a reduction to retained earnings of $35.7 million.
The loan to deposit ratio was 96.1% at March 31, 2020, compared to 96.8% at December 31, 2019, and 93.6% at March 31, 2019.
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Loans
The following table compares the composition of the loan portfolio at March 31, 2020, December 31, 2019, and March 31, 2019.
Table 2 - Loans by Portfolio Class
March 31, 2020 vs. December 31, 2019 % Change(1)
March 31, 2020 vs. March 31, 2019 % Change
(dollars in thousands) March 31, 2020 December 31, 2019 March 31, 2019
Commercial, financial and agricultural $ 11,018,155    $ 10,252.859    30.0  % $ 9,566,403    15.2  %
Owner-occupied 6,643,287    6,529.811    7.0    6,542,506    1.5   
Total commercial and industrial 17,661,442    16,782,670    21.1    16,108,909    9.6   
Investment properties 9,257,791    9,042,679    9.6    8,853,494    4.6   
1-4 family properties 751,468    780,015    (14.7)   838,727    (10.4)  
Land and development 661,942    657,790    2.5    594,925    11.3   
Total commercial real estate 10,671,201    10,480,484    7.3    10,287,146    3.7   
Consumer mortgages 5,608,121    5,546,368    4.5    5,365,635    4.5   
Home equity lines 1,778,862    1,713,157    15.4    1,606,227    10.7   
Credit cards 261,581    268,841    (10.9)   252,762    3.5   
Other consumer loans 2,302,349    2,396,294    (15.8)   2,037,477    13.0   
Total consumer 9,950,913    9,924,660    1.1    9,262,101    7.4   
Total loans 38,283,556    37,187,814    11.9    35,658,156    7.4   
Deferred fees and costs, net (25,532)   (25,364)   2.7    (23,655)   7.9   
Total loans, net of deferred fees and costs $ 38,258,024    $ 37,162,450    11.9  % $ 35,634,501    7.4  %
(1) Percentage changes are annualized.
At March 31, 2020, total loans, net of deferred fees and costs of $38.26 billion increased $1.10 billion, or 11.9% annualized, from December 31, 2019 and $2.62 billion, or 7.4%, compared to March 31, 2019. C&I loans remain the largest component of our balance sheet representing 46.1% of total loans, while CRE and consumer loans represent 27.9%, and 26.0%, respectively. Our portfolio composition is established through a comprehensive concentration management policy which sets limits for C&I, CRE, and Consumer loan levels as well as for sub-categories therein.
Commercial Loans
Total commercial loans (which are comprised of C&I and CRE loans) at March 31, 2020 were $28.33 billion, or 74.0% of the total loan portfolio, compared to $27.26 billion, or 73.4%, at December 31, 2019 and $26.40 billion, or 74.0%, at March 31, 2019.
At March 31, 2020, Synovus had 6 commercial loan relationships with total commitments of $100 million or more (including amounts funded), with no single relationship exceeding $150 million in commitments.
Commercial and Industrial Loans
The C&I loan portfolio represents the largest category of Synovus' loan portfolio and is primarily comprised of general middle market and commercial banking clients across a diverse set of industries. The following table shows the composition of the C&I loan portfolio aggregated by NAICS code. In accordance with Synovus' lending policy, each loan undergoes a detailed underwriting process which incorporates uniform underwriting standards and oversight in proportion to the size and complexity of the lending relationship. As of March 31, 2020, 92.3% of Synovus' C&I loans are secured by real estate, business equipment, inventory, and other types of collateral. C&I loans of $17.66 billion, or 46.1% of the loan portfolio, grew $878.8 million, or 21.1% annualized, from December 31, 2019, driven primarily by strong productivity from our Wholesale Banking segment across many specialty divisions as well as an increase in line utilization due to the economic and financial market conditions as of the end of the first quarter of 2020.
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Table 3 - Commercial and Industrial Loans by Industry
March 31, 2020 December 31, 2019
(dollars in thousands) Amount
%(1)
Amount
%(1)
Health care and social assistance $ 3,176,354    18.0  % $ 3,083,355    18.4  %
Finance and insurance 1,506,106    8.5    1,263,521    7.5   
Manufacturing 1,282,100    7.3    1,208,688    7.2   
Retail trade 1,214,539    6.9    1,202,958    7.2   
Wholesale trade 1,163,175    6.6    1,138,145    6.8   
Real estate and rental and leasing 1,147,800    6.5    1,126,828    6.7   
Accommodation and food services 1,002,118    5.7    921,515    5.5   
Professional, scientific, and technical services 1,000,676    5.7    883,433    5.3   
Other services 986,081    5.6    1,005,420    6.0   
Transportation and warehousing 863,306    4.9    854,954    5.1   
Construction 825,388    4.7    716,192    4.3   
Arts, entertainment and recreation 789,778    4.5    771,846    4.6   
Real estate other 625,449    3.5    615,441    3.7   
Educational services 483,554    2.7    409,639    2.4   
Agriculture, forestry, fishing, and hunting 363,669    2.1    369,185    2.2   
Public Administration 345,702    2.0    342,329    2.0   
Administration, support, waste management, and remediation 318,624    1.8    302,711    1.8   
Information 307,495    1.7    314,740    1.9   
Other Industries 259,528    1.3    251,770    1.4   
Total commercial and industrial loans $ 17,661,442    100.0  % $ 16,782,670    100.0  %
(1) Loan balance in each category expressed as a percentage of total C&I loans.
At March 31, 2020, $11.02 billion of C&I loans, or 28.8% of the total loan portfolio, represented loans originated for the purpose of financing commercial, financial, and agricultural business activities. The primary source of repayment on these loans is revenue generated from products or services offered by the business or organization. The secondary source of repayment is the collateral, which consists primarily of equipment, inventory, accounts receivable, time deposits, cash surrender value of life insurance, and other business assets.
At March 31, 2020, $6.64 billion of C&I loans, or 17.3% of the total loan portfolio, represented loans originated for the purpose of financing owner-occupied properties. The financing of owner-occupied facilities is considered a C&I loan even though there is improved real estate as collateral. This treatment is a result of the credit decision process, which focuses on cash flow from operations of the business to repay the debt. The secondary source of repayment on these loans is the underlying real estate. These loans are predominately secured by owner-occupied and other real estate, and to a lesser extent, other types of collateral.
Commercial Real Estate Loans
CRE loans consist primarily of income-producing investment properties loans. Additionally, CRE loans include 1-4 family properties loans as well as land and development loans. Total CRE loans of $10.67 billion, or 27.9% of the loan portfolio, increased $190.7 million, or 7.3% annualized, from December 31, 2019, driven primarily by growth in income-producing investment properties.
Investment properties loans consist of construction and mortgage loans for income-producing properties and are primarily made to finance multi-family properties, hotels, office buildings, shopping centers, warehouses and other commercial development properties. Total investment properties loans as of March 31, 2020 were $9.26 billion, or 86.8% of the CRE loan portfolio and 24.2% of the loan portfolio, and increased $215.1 million, or 9.6% annualized, from December 31, 2019 with most sub-categories experiencing growth other than office buildings and shopping centers, which were flat and down 10.0% annualized, respectively.
1-4 Family Properties Loans
1-4 family properties loans include construction loans to home builders and commercial mortgage loans related to 1-4 family rental properties and are almost always secured by the underlying property being financed by such loans. These properties are primarily located in the markets served by Synovus. At March 31, 2020, 1-4 family properties loans totaled
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$751.5 million, or 7.0% of the CRE loan portfolio and 2.0% of the loan portfolio, and decreased by $28.5 million, or 14.7% annualized from December 31, 2019.
Land and Development Loans
Land and development loans include commercial and residential development as well as land acquisition loans and are secured by land held for future development, typically in excess of one year. Properties securing these loans are substantially within markets served by Synovus, and loan terms generally include personal guarantees from the principals. Loans in this portfolio are underwritten based on the LTV of the collateral and the capacity of the guarantor(s). Land and development loans of $661.9 million at March 31, 2020, or 1.7% of the loan portfolio, increased slightly by $4.2 million, or 2.5% annualized, from December 31, 2019.
Consumer Loans
The consumer loan portfolio consists of a wide variety of loan products offered through Synovus' banking network including first and second residential mortgages, HELOCs, and credit card loans, as well as home improvement, student, and personal loans from third-party lending partnerships. The majority of Synovus' consumer loans are consumer mortgages and HELOCs secured by first and second liens on residential real estate primarily located in the markets served by Synovus.
Consumer loans at March 31, 2020 of $9.95 billion, or 26.0% of the loan portfolio, increased $26.3 million, or 1.1% annualized, compared to $9.92 billion at December 31, 2019. Consumer mortgages grew $61.8 million, or 4.5% annualized, from December 31, 2019 primarily as a result of the rate environment and additional mortgage loan originators. HELOCs increased $65.7 million, or 15.4% annualized, from December 31, 2019, driven primarily by an increase in line utilization due to the economic and financial market conditions as of the end of the first quarter of 2020. Credit card loans of $261.6 million at March 31, 2020 included $62.4 million of commercial credit card loans, and decreased marginally from $268.8 million at December 31, 2019. Other consumer loans decreased $93.9 million, or 15.8% annualized, from December 31, 2019, primarily due to pay-downs related to our third-party lending partnerships. As of March 31, 2020, these partnerships had combined balances of $1.89 billion, or 4.9% of the loan portfolio.
Consumer loans are subject to uniform lending policies and consist primarily of loans with strong borrower credit scores. Synovus makes consumer lending decisions based upon a number of key credit risk determinants including FICO scores as well as loan-to-value and debt-to-income ratios. Consumer loans are generally assigned a risk rating on a 9-point scale based on credit bureau scores, with a loan grade of 1 assigned as the lowest level of risk and a loan grade of 6 as the highest level of risk. No loans graded higher than a 6 at origination are approved for funding. At least annually, the consumer loan portfolio data is sent to a consumer credit reporting agency for a refresh of customers' credit scores so that management can evaluate ongoing consistency or negative migration in the quality of the portfolio, which impacts the ALL. Revolving lines of credit are reviewed for a material change in financial circumstances, and when appropriate, the line of credit may be suspended for further advances. FICO scores within the residential real estate portfolio have generally remained stable over the last several years. As of March 31, 2020, weighted-average FICO scores within the residential real estate portfolio based on committed balances were 786 for HELOCs and 775 for Consumer Mortgages.
U.S. Small Business Administration Paycheck Protection Program
The CARES Act included an allocation of $349 billion for loans to be issued by financial institutions through the Small Business Administration (“SBA”). This program is known as the Paycheck Protection Program (“PPP”). PPP loans are forgivable, in whole or in part, if the proceeds are used for payroll and other permitted purposes in accordance with the requirements of the PPP. These loans carry a fixed rate of 1.00% and a term of two years, if not forgiven, in whole or in part. Payments are deferred for the first six months of the loan. The loans are 100% guaranteed by the SBA. The SBA pays the originating bank a processing fee ranging from 1% to 5%, based on the size of the loan. The Paycheck Protection Program and Health Care Enhancement Act (“PPP / HCEA Act”) was passed by Congress on April 23, 2020 and signed into law on April 24, 2020. The PPP / HCEA Act authorizes additional funding under the CARES Act of $310 billion for PPP loans to be issued by financial institutions through the SBA. Synovus began accepting applications from qualified customers on April 3, 2020 and has provided over $2.8 billion in funding to over 18,000 customers through the PPP, as of May 7, 2020.


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Deposits
Deposits provide the most significant funding source for interest earning assets. The following table shows the composition of period-end deposits as of the dates indicated. See Table 10 - Average Balances and Yields/Rates in this Report for information on average deposits including average rates.
Table 4 - Composition of Period-end Deposits
(dollars in thousands) March 31, 2020
%(1)
December 31, 2019
%(1)
March 31, 2019
%(1)
Non-interest-bearing demand deposits(2)
$ 8,968,756    22.5  % $ 8,661,220    22.6  % $ 8,440,520    22.2  %
Interest-bearing demand deposits(2)
4,617,368    11.6    4,769,505    12.4    4,911,215    12.8   
Money market accounts(2)
10,255,014    25.8    9,827,357    25.6    8,912,528    23.4   
Savings deposits(2)
949,483    2.4    909,500    2.4    903,822    2.4   
Public funds 5,261,383    13.2    4,622,318    12.0    4,630,022    12.2   
Time deposits(2)
5,786,633    14.5    6,185,611    16.1    7,568,079    19.9   
Brokered deposits 3,987,948    10.0    3,429,993    8.9    2,709,004    7.1   
Total deposits $ 39,826,585    100.0  % $ 38,405,504    100.0  % $ 38,075,190    100.0  %
Core deposits(3) 
$ 35,838,637    90.0  % $ 34,975,511    91.1  % $ 35,366,186    92.9  %
Core transaction deposits(4) 
$ 24,790,621    62.2  % $ 24,167,582    62.9  % $ 23,168,085    60.8  %
Time deposits greater than $100,000, including brokered and public funds $ 7,176,468    18.0  % $ 7,262,833    18.9  % $ 8,318,082    21.8  %
Brokered time deposits $ 2,229,596    5.6  % $ 2,154,095    5.6  % $ 1,902,962    5.0  %
(1) Deposits balance in each category expressed as percentage of total deposits.
(2) Excluding any public funds or brokered deposits.
(3) Core deposits exclude brokered deposits.
(4) Core transaction deposits consist of non-interest-bearing demand deposits, interest-bearing demand deposits, money market accounts, and savings deposits excluding public funds and brokered deposits.
Total period-end deposits at March 31, 2020 increased $1.42 billion, or 14.9% annualized, compared to December 31, 2019. Core transaction deposit growth was very strong, up $623.0 million, or 10.4% annualized, compared to December 31, 2019. Within the core transaction deposit category, non-interest-bearing deposits increased $307.5 million and money market accounts increased $427.7 million. Public fund deposits increased $639.1 million while higher cost time deposits declined $399.0 million, compared to year-end 2019. Additionally, Synovus increased funding by $558.0 million in lower priced brokered deposits, at March 31, 2020, compared to December 31, 2019.
On an average basis, the increase in total deposits was $808.4 million, or 8.6% annualized, compared to the fourth quarter of 2019.
Non-interest Revenue
Non-interest revenue for the first quarter of 2020 was $103.9 million, up $24.5 million, or 30.8%, compared to the first quarter of 2019 and adjusted non-interest revenue of $99.4 million was up $20.9 million, or 26.7%. The increase in adjusted non-interest revenue was due primarily to strong growth in mortgage banking income, capital markets income, and growth in fiduciary businesses including growth in brokerage revenue. See "Table 14 - Reconciliation of Non-GAAP Financial Measures” in this Report for applicable reconciliation to GAAP measures.
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The following table shows the principal components of non-interest revenue.
Table 5 - Non-interest revenue
Three Months Ended March 31,
(dollars in thousands) 2020 2019 % Change
Service charges on deposit accounts $ 20,689    $ 20,859    (0.8) %
Fiduciary and asset management fees 15,174    13,578    11.8   
Card fees 10,950    10,877    0.7   
Brokerage revenue 12,398    9,379    32.2   
Mortgage banking income 12,227    5,054    141.9   
Capital markets income 11,243    5,245    114.4   
Income from bank-owned life insurance 6,038    5,290    14.1   
Investment securities gains, net 8,734    75    nm   
(Decrease) increase in fair value of private equity investments (4,255)   858    nm   
Other non-interest revenue 10,659    8,163    30.6   
Total non-interest revenue $ 103,857    $ 79,378    30.8  %
Three Months Ended March 31, 2020 compared to March 31, 2019
Service charges on deposit accounts for the three months ended March 31, 2020 were down $170 thousand, or 0.8%, Service charges on deposit accounts consist of NSF fees, account analysis fees, and all other service charges. NSF fees were up $215 thousand, or 2.5%, for the three months ended March 31, 2020. Account analysis fees were down $19 thousand, or 0.3%, for the three months ended March 31, 2020. All other service charges on deposit accounts, which consist primarily of monthly fees on retail demand deposits, saving accounts, and small business accounts, for the three months ended March 31, 2020, were down $366 thousand, or 7.1%. Beginning in March, to help customers through the period of financial distress, Synovus is offering to waive NSF and monthly service charges for customers impacted by COVID-19. The impact to the first quarter of 2020 from fee waivers was immaterial; however, Synovus does expect a larger impact in the second quarter of 2020.
Fiduciary and asset management fees are derived from providing estate administration, personal trust, corporate trust, corporate bond, investment management, and financial planning services. Fiduciary and asset management fees increased $1.6 million, or 11.8%, for the three months ended March 31, 2020, due primarily to increases in assets under management during the quarter which totaled $15.25 billion at March 31, 2020, as well as talent additions in the second quarter of 2019. Since certain fiduciary and asset management fees are based on the value of assets under management, the second quarter of 2020 may be negatively impacted by market dynamics due to COVID-19.
Card fees for the three months ended March 31, 2020 were essentially flat compared to the same period in 2019. Card fees consist primarily of credit card interchange fees, debit card interchange fees, and merchant discounts. Card fees are reported net of certain associated expense items including customer loyalty program expenses and network expenses. While flat compared to the same period a year ago, card fees did decline during the last two weeks of March due to lower transaction volume as a result of the impact of COVID -19, a trend that may continue in the second quarter due to economic uncertainty.
Brokerage revenue was $12.4 million for the three months ended March 31, 2020, up $3.0 million, or 32.2%, compared to the three months ended March 31, 2019, driven by growth in assets under management, increasing contributions from 2019 new hires, and higher transaction revenue from elevated market volatility. Brokerage revenue consists primarily of brokerage commissions as well as advisory fees earned from the management of customer assets. Brokerage assets under management were $3.4 billion at March 31, 2020, an increase of 11.5% from $3.1 billion at March 31, 2019. Since certain advisory fees are based on the value of brokerage assets under management, the second quarter of 2020 may be negatively impacted by market environment due to COVID-19.
Mortgage banking income increased $7.2 million for the three months ended March 31, 2020. Mortgage banking income was driven by higher production and sales, including an increase in refinance volume, due primarily to a decline in long-term interest rates during the quarter. Total secondary market mortgage loan production was $250.8 million for the three months ended March 31, 2020, up $127.5 million, or 103.4%, compared to the three months ended March 31, 2019.
Capital markets income primarily includes fee income from customer derivative transactions. Additionally, capital markets income includes fee income from capital raising investment banking transactions and foreign exchange as well as other miscellaneous income from capital market transactions. Capital markets income increased $6.0 million for the three months ended March 31, 2020 as commercial clients locked in lower rates on borrowings.
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Income from BOLI, which includes increases in the cash surrender value of policies and proceeds from insurance benefits, increased $748 thousand, or 14.1% for the three months ended March 31, 2020, due primarily to additional investments in BOLI policies during the first quarter of 2020. The first three months of 2020 included income on proceeds from insurance benefits of $118 thousand compared to $233 thousand in 2019.
Investment securities gains of $8.7 million for the three months ended March 31, 2020 reflected strategic repositioning of the portfolio.
(Decrease)/increase in the fair value of private equity investments included unrealized decreases in fair value of $4.3 million during the three months ended March 31, 2020, due primarily to market volatility in certain investments which recently became public and contain lock-up periods.
The main components of other non-interest revenue are fees for letters of credit and unused lines of credit, safe deposit box fees, access fees for ATM use, other service charges, income from insurance commissions, gains from sales of GGL/SBA loans, and other miscellaneous items. The first quarter of 2020 included a sale-leaseback gain of $2.4 million associated with a bank office property. While fees included in other non-interest revenue were not materially impacted by COVID-19 during the first quarter, Synovus does expect to see a decline in ATM and other services charges during the second quarter of 2020.
Non-interest Expense
Non-interest expense for the first quarter of 2020 was $276.3 million, down $16.1 million, or 5.5%, compared to the first quarter of 2019 and adjusted non-interest expense, which excludes merger-related expense, loss on early extinguishment of debt, and restructuring charges, of $271.2 million was up $28.5 million, or 11.7%. The increase in adjusted expense over the first quarter of 2019 was largely driven by investments in talent and technology and growth in production-related commissions and fees. The efficiency ratio-FTE for the first three months of 2020 was 57.81%, compared to 61.28% for the first three months of 2019. The adjusted tangible efficiency ratio for the first three months of 2020 was 56.72%, up 648 bps compared to the same period a year ago. See "Table 14 - Reconciliation of Non-GAAP Financial Measures” in this Report for applicable reconciliation to GAAP measures.
The following table summarizes the components of non-interest expense.
Table 6 - Non-interest Expense
Three Months Ended March 31,
(dollars in thousands) 2020 2019 % Change
Salaries and other personnel expense $ 149,678    $ 139,427    7.4  %
Net occupancy and equipment expense 42,194    38,394    9.9   
Third-party processing and other services 21,480    17,758    21.0   
Professional fees 10,675    6,348    68.2   
FDIC insurance and other regulatory fees 5,278    6,761    (21.9)  
Advertising expense 4,752    5,123    (7.2)  
Merger-related expense —    49,738    nm   
Restructuring charges 3,220    19    nm   
Loss on early extinguishment of debt 1,904    —    nm   
Other operating expenses 37,098    28,842    28.6   
Total non-interest expense $ 276,279    $ 292,410    (5.5) %
Three Months Ended March 31, 2020 compared to March 31, 2019
Salaries and other personnel expense increased $10.3 million, or 7.4%, for the three months ended March 31, 2020 including talent additions and higher production-based commission and incentive compensation expense including $1.0 million in COVID-19 related bonus payments to certain front-line employees. Synovus will continue to assess the need for bonus pay to front-line team members during the healthcare crisis.
Net occupancy and equipment expense increased $3.8 million, or 9.9%, during the three months ended March 31, 2020, primarily due to investments in technology. Synovus expects minimal technology expense due to COVID-19.
Third-party processing and other services includes all third-party core operating system and processing charges as well as third-party loan servicing charges. Third-party processing expense increased $3.7 million, or 21.0%, for the three months ended March 31, 2020. The increase is primarily associated with loan growth from Synovus' consumer-based lending partnerships.
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Professional fees increased $4.3 million, or 68.2%, for the three months ended March 31, 2020 mostly from increases in consulting fees with $2.0 million related to Synovus' internal revenue growth and efficiency initiative, "Synovus Forward".
FDIC insurance and other regulatory fees were down $1.5 million for the three months ended March 31, 2020 due to reversal of $1.5 million in estimated additional expense accrued during the fourth quarter of 2019.
In connection with the FCB acquisition, Synovus incurred merger-related expense totaling $49.7 million for the three months ended March 31, 2019, primarily related to employment compensation agreements, severance, and professional services. See "Part I - Item 1. Financial Statements and Supplementary Data - Note 2 - Acquisitions" in this Report for more information on the acquisition of FCB.
During the three months ended March 31, 2020, Synovus recorded $3.2 million in restructuring charges from asset impairments, lease terminations, and severance related to 7 branches closed in the first quarter of 2020.
On February 25, 2020, Synovus terminated a $250 million long-term FHLB obligation and incurred a $1.9 million loss on early extinguishment of debt.
Other operating expenses includes travel, insurance, network and communication, other taxes, subscriptions and dues, other loan and ORE expense, postage and freight, training, business development, supplies, donations, and other miscellaneous expenses. Other operating expenses were up $8.3 million for the three months ended March 31, 2020 including a $2.7 million valuation adjustment on a MPS receivable and a $2.5 million charge from termination of customer swaps.
Income Tax Expense
Income tax expense was $3.6 million and $40.4 million for the three months ended March 31, 2020 and 2019, respectively. The effective tax rate for the same periods was 8.5% and 25.2%. The decrease in the effective tax rate for the three months ended March 31, 2020, as compared to the three months ended March 31, 2019, reflects a one-time benefit of $2.7 million for carrying back net operating loss deductions to pre-TJCA tax periods, as allowed by the CARES Act, and $3.4 million in other discrete benefit items, including discrete items related to prior periods. Additionally, the effective tax rate in the first quarter of 2019 was higher largely due to non-deductible merger-related expenses associated with the FCB acquisition.
The effective tax rate is affected by many factors including, but not limited to, the level of pre-tax income, BOLI, tax-exempt interest, and nondeductible expenses. In addition, the effective tax rate is affected by items that may occur in any given period but are not consistent from period-to-period, such as tax benefits related to share-based compensation, jurisdiction statutory tax rate changes, valuation allowance changes, income tax credits earned, and changes to unrecognized tax benefits. Accordingly, the comparability of the effective tax rate between periods may be impacted.
With the exception of the net operating loss carryback recorded in the first quarter of 2020, we do not expect the provisions of the CARES Act to have a significant impact on the Company’s current tax provision.
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CREDIT QUALITY, CAPITAL RESOURCES AND LIQUIDITY
Credit Quality
Synovus continuously monitors the quality of its loan portfolio by industry, property type, geography, as well as credit quality metrics. While we expect to experience stress in the portfolio as we progress through the current economic environment, the credit quality of the portfolio at March 31, 2020 was generally stable. If economic forecasts continue to deteriorate, we would expect to see a further increase in the allowance for credit losses.

At March 31, 2020, 12% of Synovus' loan portfolio, or approximately $4.6 billion, is in sectors we expect to be most sensitive to the COVID-19 pandemic. Within this group, hotels represented the largest exposure at $1.31 billion, followed by shopping centers (excluding those with a grocery, pharmacy, or discount store anchor) at $1.01 billion and restaurants at $800 million. While our entire loan portfolio is being continuously assessed, enhanced monitoring for these sectors has been introduced. We are continuously working with these customers to evaluate how the current economic conditions are impacting, and will continue to impact, their business operations. Solid underwriting and strong credit performance, coupled with stronger balance sheets that have been built during our extended expansionary period, give us confidence that these sectors enter this downturn in the best possible position.
The table below includes selected credit quality metrics.
Table 7 - Credit Quality Metrics
(dollars in thousands) March 31, 2020 December 31, 2019 March 31, 2019
Non-performing loans
$ 156,287    $ 101,636    $ 143,976   
ORE and other assets
33,679    35,810    11,341   
Non-performing assets
$ 189,966    $ 137,446    $ 155,317   
 Total loans
$ 38,258,024    $ 37,162,450    $ 35,634,501   
 Non-performing loans as a % of total loans
0.41  % 0.27  % 0.40  %
Non-performing assets as a % of total loans, ORE, and specific other assets
0.50    0.37    0.44   
Loans 90 days past due and still accruing
$ 6,398    $ 15,943    $ 4,486   
As a % of total loans
0.02  % 0.04  % 0.01  %
Total past due loans and still accruing
$ 83,235    $ 123,793    $ 88,135   
As a % of total loans
0.22  % 0.33  % 0.25  %
 Net charge-offs, quarter
$ 20,061    $ 8,821    $ 17,088   
 Net charge-offs annualized/average loans, quarter
0.21  % 0.10  % 0.19  %
Provision for loan losses, quarter $ 149,117    $ 24,470    $ 23,569   
Provision for unfunded commitments, quarter 9,605    * *
Provision for credit losses, quarter $ 158,722    $ 24,470    $ 23,569   
Allowance for loan losses 493,452    281,402    257,036   
Reserve for unfunded commitments 38,420    1,375    1,070   
Allowance for credit losses $ 531,872    $ 282,777    $ 258,106   
ACL to loans coverage ratio
1.39  % 0.76  % 0.72  %
ALL to loans coverage ratio
1.29    0.76    0.72   
ACL/NPLs 340.32 278.23 179.27
ALL/NPLs 315.74 276.87 178.53
* Prior to CECL implementation on January 1, 2020, the provision for unfunded commitments was reflected within other non-interest expense.
Non-performing Assets
Total NPAs as a percentage of total loans, ORE, and specific other assets were 0.50% at March 31, 2020 compared to 0.37% at December 31, 2019 and 0.44% at March 31, 2019. Total NPAs were $190.0 million at March 31, 2020 compared to $137.4 million at December 31, 2019 and $155.3 million at March 31, 2019. The sequential increase in NPLs and NPAs primarily related to the designation of a large C&I relationship as non-performing which is collateralized and carries a specific reserve. The NPL ratio at 0.41% at March 31, 2020 is up only 1 bp over March 31, 2019, and total past dues of 0.22% at March 31, 2020 improved over both December 31, 2019 and March 31, 2019.
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Provision for Credit Losses and Allowance for Credit Losses
Synovus' adoption of CECL resulted in a January 1, 2020 ACL increase of $110.4 million, or 39.1%, over December 31, 2019. Provision for credit losses of $158.7 million for the three months ended March 31, 2020 included the impact of the COVID-19 healthcare crisis and the first quarter under CECL. The ACL at March 31, 2020 totaled $531.9 million consisting of an ALL of $493.5 million and reserve for unfunded commitments of $38.4 million, resulting in an ACL to loans coverage ratio of 1.39% and an ACL to NPLs ratio of 340%.
Our modeling process incorporates quantitative and qualitative considerations that are used to inform CECL estimates. The internally developed economic forecast used to determine the allowance for credit losses as of March 31, 2020 was approved late in the first quarter, pursuant to Synovus' economic forecasting governance processes. Between that approval date and March 31, 2020, we saw further deterioration in the economic outlook which resulted in the need for a qualitative overlay to our allowance for credit losses. The qualitative overlay of $37.3 million adds 10 bps to the allowance for credit losses and better aligns the total allowance with the economic indicators and forecasts at March 31, 2020. Economic projections are an important consideration in CECL estimates. Significant economic uncertainty remains as a result of the continuing healthcare crisis and the ultimate impact of government stimulation efforts. If our economic outlook on June 30, 2020 evidences further deterioration, as might be suggested by certain external economic forecasts, then we would expect to see a further increase in the allowance for credit losses.
Table 8 - Accruing TDRs by Risk Grade
March 31, 2020 December 31, 2019 March 31, 2019
(dollars in thousands) Amount % Amount % Amount %
Pass $ 75,073    46.9  % $ 70,574    53.0  % $ 54,999    49.0  %
Special Mention 10,925    6.8    11,735    8.8    13,188    11.8   
Substandard accruing 74,130    46.3    50,836    38.2    44,018    39.2   
Total accruing TDRs $ 160,128    100.0  % $ 133,145    100.0  % $ 112,205    100.0  %
Troubled Debt Restructurings
Accruing TDRs were $160.1 million at March 31, 2020, compared to $133.1 million at December 31, 2019 and $112.2 million at March 31, 2019. Accruing TDRs increased $27.0 million from December 31, 2019 and $47.9 million from March 31, 2019. Non-accruing TDRs were $12.8 million at March 31, 2020, compared to $17.1 million at December 31, 2019 and $22.3 million at March 31, 2019. The primary driver of the increase in accruing TDRs compared to December 31, 2019 is a result of a large relationship being designated as an accruing TDR due to interest rate and term concessions.
Accruing TDRs are considered performing because they are performing in accordance with the restructured terms. At March 31, 2020, December 31, 2019, and March 31, 2019, approximately 98%, 99%, and 99%, respectively, of accruing TDRs were current. In addition, subsequent defaults on accruing TDRs (defaults defined as the earlier of the TDR being placed on non-accrual status or reaching 90 days past due with respect to principal and/or interest payments within twelve months of the TDR designation) have continued to remain at low levels.
Non-TDR Modifications due to COVID-19
Regulatory agencies, as set forth in the Interagency Statement on Loan Modifications and Reporting for Financial Institutions Working with Customers Affected by the Coronavirus (initially issued on March 22, 2020 and revised on April 7, 2020), have encouraged financial institutions to work prudently with borrowers who are or may be unable to meet their contractual payment obligations because of the effects of COVID-19. In this statement, the regulatory agencies expressed their view of loan modification programs as positive actions that may mitigate adverse effects on borrowers due to COVID-19 and that the agencies will not criticize institutions for working with borrowers in a safe and sound manner. Moreover, the revised statement provides that eligible loan modifications related to COVID-19 may be accounted for under section 4013 of the CARES Act or in accordance with ASC 310-40. Section 4013 of The CARES Act allows banks to elect to not consider loan modifications related to COVID-19 that are made between March 1, 2020 and the earlier of December 31, 2020, or 60 days after the COVID-19 national emergency ends to borrowers that are current (i.e., less than 30 days past due as of December 31, 2019) as TDRs. The regulatory agencies further stated that performing loans granted payment deferrals due to COVID-19 are not considered past due or non-accrual. FASB confirmed the foregoing regulatory agencies' view, that such short-term modifications (e.g., six months) made on a good-faith basis in response to COVID-19 for borrowers who are current are not TDRs. Accordingly, beginning in late March 2020, Synovus provided relief programs consisting primarily of 90-day payment deferral relief to borrowers negatively impacted by COVID-19. At March 31, 2020, Synovus had approved payment deferral relief to borrowers due to the effects of COVID-19 on approximately $2.4 billion, or approximately 6%, of our loan portfolio. As of May 7, 2020, Synovus had approved payment deferral relief on approximately $5.8 billion, or 15%, of our loan portfolio.
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Capital Resources
Synovus and Synovus Bank are required to comply with capital adequacy standards established by their primary federal regulator, the Federal Reserve. Synovus and Synovus Bank measure capital adequacy using the standardized approach to the Basel III Final Rule. At March 31, 2020, Synovus and Synovus Bank's capital levels remained strong and exceeded well-capitalized requirements currently in effect. The following table presents certain ratios used to measure Synovus and Synovus Bank's capitalization.
Table 9 - Capital Ratios
(dollars in thousands) March 31, 2020 December 31, 2019
CET1 capital
Synovus Financial Corp. $ 3,744,415    $ 3,743,459   
Synovus Bank 4,607,218    4,640,501   
Tier 1 risk-based capital
Synovus Financial Corp. 4,281,560    4,280,604   
Synovus Bank 4,607,218    4,640,501   
Total risk-based capital
Synovus Financial Corp. 5,289,039    5,123,381   
Synovus Bank 5,054,697    4,923,279   
CET1 capital ratio
Synovus Financial Corp. 8.70  % 8.95  %
Synovus Bank 10.69    11.10   
Tier 1 risk-based capital ratio
Synovus Financial Corp. 9.95    10.23   
Synovus Bank 10.69    11.10   
Total risk-based capital to risk-weighted assets ratio
Synovus Financial Corp. 12.29    12.25   
Synovus Bank 11.72    11.78   
Leverage ratio
Synovus Financial Corp. 8.92    9.16   
Synovus Bank 9.62    9.94   
Tangible common equity ratio(1)
Synovus Financial Corp. 7.94    8.08   
(1)  See "Table 14 - Reconciliation of Non-GAAP Financial Measures” in this Report for the applicable reconciliation to the most comparable GAAP measure.
At March 31, 2020, Synovus' CET1 ratio was 8.70%, well in excess of regulatory requirements including the capital conservation buffer of 2.5%. The 25 bps decline in Synovus' CET1 ratio from December 31, 2019 was largely due to the increase in risk-weighted assets from loan growth of $1.10 billion. For additional information on regulatory capital requirements, see "Part II - Item 8. Financial Statements and Supplementary Data - Note 11 - Regulatory Capital" to the consolidated financial statements of Synovus' 2019 Form 10-K. Management currently believes, based on internal capital analyses and earnings projections, that Synovus' capital position is adequate to meet current and future regulatory minimum capital requirements inclusive of the capital conservation buffer.
Synovus is suspending share repurchase activity beyond the $16.2 million (450 thousand shares) of its common stock repurchased during the first quarter under the share repurchase program announced on January 24, 2020, due to greater economic uncertainty.
On March 27, 2020, the federal banking regulators issued an interim final rule, updating CECL transition options, which allows electing banking organizations to delay an estimate of the effect of CECL on regulatory capital for up to two years, followed by a three-year phase-in transition period. Synovus adopted CECL on January 1, 2020 and the March 31, 2020 regulatory capital ratios reflect Synovus' election of the five-year transition provision. For additional information on Synovus' adoption of CECL, see "Part I - Item 1. Financial Statements and Supplementary Data - Note 1 - Basis of Presentation and Accounting Policies" in this Report.
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Dividends
Synovus has historically paid a quarterly cash dividend to the holders of its common stock. Management and the Board of Directors closely monitor current and projected capital levels, liquidity (including dividends from subsidiaries), financial markets and other economic trends, as well as regulatory requirements regarding the payment of dividends. As Synovus navigates through the current recession, the approach to common stock dividends will be continually evaluated based on an assessment of long-term earnings, capital projections, and liquidity.
Synovus' ability to pay dividends on its common stock and preferred stock is primarily dependent upon dividends and distributions that it receives from its bank and non-banking subsidiaries, which are restricted by various regulations administered by federal and state bank regulatory authorities.
Synovus declared common stock dividends of $48.6 million, or $0.33 per common share, for the three months ended March 31, 2020, up from $47.2 million, or $0.30 per common share, for the three months ended March 31, 2019, respectively. In addition, Synovus declared dividends on its preferred stock of $8.3 million and $3.2 million during the three months ended March 31, 2020 and 2019, respectively.
Liquidity
Liquidity represents the extent to which Synovus has readily available sources of funding to meet the needs of depositors, borrowers and creditors, to support asset growth, and to otherwise sustain operations of Synovus and its subsidiaries, at a reasonable cost, on a timely basis, and without adverse consequences. ALCO monitors Synovus' economic, competitive, and regulatory environment and is responsible for measuring, monitoring, and reporting on liquidity and funding risk, interest rate risk, and market risk.
In accordance with Synovus policies and regulatory guidance, ALCO evaluates contractual and anticipated cash flows under normal and stressed conditions to properly manage the Company’s liquidity profile. Synovus places an emphasis on maintaining numerous sources of current and contingent liquidity to meet its obligations to depositors, borrowers, and creditors on a timely basis. Liquidity is generated through various sources, including, but not limited to, maturities and repayments of loans by customers, maturities and sales of investment securities, and growth in core or wholesale deposits. Management continuously monitors and maintains appropriate levels of liquidity so as to provide adequate funding sources to manage customer deposit withdrawals, loan requests, and other funding demands.
Synovus Bank also generates liquidity through the issuance of brokered certificates of deposit and money market accounts. Synovus Bank accesses these funds from a broad geographic base to diversify its sources of funding and liquidity. Synovus Bank also has the capacity to access funding through its membership in the FHLB system and through the Federal Reserve Discount Window. During the first quarter of 2020, Synovus increased its FHLB availability by over $2.0 billion through expanding pledged collateral. At March 31, 2020, based on currently pledged collateral, Synovus Bank had access to incremental FHLB funding of $3.20 billion, subject to FHLB credit policies. In addition, Synovus expects to have considerable liquidity available through the Federal Reserve's Paycheck Protection Program Lending Facility.
In addition to bank level liquidity management, Synovus must manage liquidity at the parent company level for various operating needs including the servicing of debt, the payment of dividends on our common stock and preferred stock, share repurchases, payment of general corporate expenses and potential capital infusions into subsidiaries. The primary source of liquidity for Synovus consists of dividends from Synovus Bank, which is governed by certain rules and regulations of the GA DBF and the Federal Reserve Bank. Synovus' ability to receive dividends from Synovus Bank in future periods will depend on a number of factors, including, without limitation, Synovus Bank's future profits, asset quality, liquidity, and overall condition. In addition, both the GA DBF and Federal Reserve Bank may require approval to pay dividends, based on certain regulatory statutes and limitations.
On February 12, 2020, Synovus Bank issued $400.0 million aggregate principal amount of 2.289% Fixed-to-Floating Rate Senior Bank Notes due 2023. From and including the original issue date to, but excluding, February 10, 2022, the Notes bear interest at a fixed rate of 2.289% per annum, payable semi-annually in arrears on each February 10 and August 10, beginning on August 10, 2020. Unless redeemed, from and including February 10, 2022 to but excluding the Maturity Date, the interest rate on the Notes is computed quarterly using an interest rate based on the SOFR with a daily index maturity plus a spread of 94.5 bps per annum, payable quarterly in arrears. Synovus Bank may redeem the Notes, at its option, on February 10, 2022 (which is the date that is one year prior to the Maturity Date) upon not less than 10 nor more than 60 days’ prior notice given to holders of the Notes. The redemption price for any redemption is 100% of the principal amount of the Notes, plus accrued and unpaid interest thereon to but excluding the date of redemption. The Notes are not redeemable at the option or election of holders.
On February 25, 2020, Synovus terminated a $250.0 million long-term FHLB obligation and incurred a $1.9 million loss on early extinguishment of debt.
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Synovus presently believes that the sources of liquidity discussed above, including existing liquid funds on hand, are sufficient to meet its anticipated funding needs. However, if economic conditions were to significantly deteriorate, regulatory capital requirements for Synovus or Synovus Bank were to increase as the result of regulatory directives or otherwise, or Synovus believes it is prudent to enhance current liquidity levels, then Synovus may seek additional liquidity from external sources. See "Part I- Item 1A. Risk Factors - the COVID-19 pandemic has resulted in significant market volatility and lower interest rates that could materially affect Synovus’ results of operations and access to capital" of this Report and "Part I – Item 1A. Risk Factors - Changes in the cost and availability of funding due to changes in the deposit market and credit market may adversely affect our capital resources, liquidity and financial results" of Synovus' 2019 Form 10-K. Furthermore, Synovus may, from time to time, take advantage of attractive market opportunities to refinance its existing debt, redeem its preferred stock, or strengthen its liquidity or capital position.
Earning Assets and Sources of Funds
Average total assets for the three months ended March 31, 2020 increased $2.90 billion, or 6.3%, to $48.70 billion as compared to $45.79 billion for the first three months of 2019. Average earning assets increased $2.40 billion, or 5.6%, in the first three months of 2020 compared to the same period in 2019 and represented 92.3% of average total assets at March 31, 2020, as compared to 92.9% at March 31, 2019. The increase in average earning assets primarily resulted from a $2.16 billion increase in average loans, net, and a $143.8 million increase in average investment securities.
Average interest-bearing liabilities increased $2.00 billion, or 6.4%, to $33.51 billion for the first three months of 2020 compared to the same period in 2019. The increase in average interest-bearing liabilities resulted from a $1.74 billion, or 15.6%, increase in average money market deposits, a $866.9 million increase in other short-term borrowings, and a $694.7 million increase in average long-term debt, including $400.0 million of senior notes issued in February 2020. These increases were partially offset by a $1.32 billion, or 12.8%, decrease in average time deposits. Average non-interest-bearing demand deposits increased $354.8 million, or 3.9%, to $9.41 billion for the first three months of 2020 compared to the same period in 2019.
Net interest income was $373.3 million for the three months ended March 31, 2020, down $23.9 million, or 6.0%, compared to the same period of 2019. The net interest margin was down 41 bps to 3.37%, due primarily to the decline in market interest rates and decline of $17.3 million in PAA primarily comprised of $5.8 million of loan accretion and $11.0 million of deposit premium amortization associated with the FCB acquisition. For the three months ended March 31, 2020, the yield on earning assets was 4.33%, a decrease of 47 bps compared to the three months ended March 31, 2019, while the total cost of funds decreased 3 bps to 1.04%. The yield on loans decreased 55 bps to 4.62% while the yield on investment securities increased 3 bps to 3.09% over the three months ended March 31, 2019.
On a sequential quarter basis, net interest income was down $26.0 million, or 6.5%, and the net interest margin for the first quarter was 3.37%, which was down 28 bps compared to the fourth quarter of 2019. The sequential quarter decline in net interest income and margin included a decline of $24.8 million in PAA primarily comprised of $13.6 million of loan accretion and $11.0 million of deposit premium amortization associated with the FCB acquisition as well as declines in market interest rates including a series of emergency rate cuts by the Federal Reserve in March. The net interest margin, excluding the impact of purchase accounting adjustments, was down 5 bps sequentially to 3.35% for the first quarter of 2020, driven by a 13 bp decrease in the yield on earning assets and a 8 bp decrease in the effective cost of funds.
Synovus expects net interest income in the second quarter to be relatively flat compared to first quarter levels as a result of significant loan growth associated with the PPP. However, with this growth, along with a depressed rate environment and an elevated cash position, we expect continued downward pressure on our net interest margin in the second quarter.

57


Quarterly yields earned on average interest-earning assets and rates paid on average interest-bearing liabilities for the five most recent quarters are presented below.
Table 10 - Average Balances and Yields/Rates 2020 2019
(dollars in thousands) (yields and rates annualized) First Quarter Fourth Quarter Third Quarter Second Quarter First Quarter
Interest Earning Assets:
Investment securities(1)(2)
$ 6,680,047    6,696,768    6,831,036    6,955,386    6,536,199   
Yield
3.09  % 3.12    3.14    3.03    3.06   
Trading account assets(3)
$ 6,306    7,986    5,519    4,853    2,049   
Yield
2.70  % 2.69    4.01    1.83    1.30   
Commercial loans(2)(4)
$ 27,607,343    26,698,202    26,568,194    26,353,973    26,140,672   
Yield
4.57  % 4.82    5.09    5.13    5.16   
Consumer loans(4)
$ 9,985,702    9,809,832    9,633,603    9,423,427    9,180,679   
Yield
4.60  % 5.07    5.08    5.17    5.10   
Allowance for loan losses
$ (368,033)   (269,052)   (258,024)   (259,284)   (252,815)  
    Loans, net(4)
$ 37,225,012    36,238,982    35,943,773    35,518,116    35,068,536   
Yield
4.62  % 4.93    5.13    5.17    5.17   
Mortgage loans held for sale
$ 86,415    117,909    99,556    70,497    34,913   
Yield
3.67  % 3.77    3.93    4.27    4.48   
Other earning assets(5)
$ 652,130    514,635    513,160    511,488    679,477   
Yield
1.02  % 1.71    2.08    2.37    2.45   
Federal Home Loan Bank and Federal Reserve Bank Stock(3)
$ 284,082    278,586    254,994    234,949    211,408   
Yield
3.38  % 2.85    3.85    3.29    4.82   
Total interest earning assets
$ 44,933,992    43,854,866    43,648,038    43,295,289    42,532,582   
Yield
4.33  % 4.60    4.78    4.79    4.80   
Interest-Bearing Liabilities:
Interest-bearing demand deposits
$ 6,445,986    6,381,282    6,138,810    6,335,953    6,393,304   
Rate
0.51  % 0.60    0.69    0.71    0.68   
Money market accounts, excluding brokered deposits
$ 11,548,014    10,526,296    10,138,783    10,024,836    10,244,556   
Rate
1.00  % 1.13    1.26    1.23    1.18   
Savings deposits
$ 926,822    915,640    900,366    904,183    901,059   
Rate
0.05  % 0.05    0.05    0.05    0.06   
Time deposits under $100,000
$ 1,761,741    1,873,350    2,100,492    2,245,878    2,238,568   
Rate
1.64  % 1.27    1.39    1.39    1.24   
Time deposits over $100,000
$ 5,051,705    5,198,266    5,957,691    6,331,665    6,211,067   
Rate
2.04  % 1.51    1.69    1.70    1.60   
Non-maturing brokered deposits
$ 1,376,669    1,156,131    993,078    766,718    937,630   
Rate
1.42  % 1.84    2.47    2.46    2.60   
Brokered time deposits
$ 2,166,496    2,121,069    2,119,149    1,985,589    1,845,819   
Rate
2.11  % 2.16    2.27    2.28    2.13   
   Total interest-bearing deposits
$ 29,277,433    28,172,034    28,348,369    28,594,822    28,772,003   
Rate
1.18  % 1.16    1.32    1.30    1.24   
Federal funds purchased and securities sold under repurchase agreements
$ 167,324    192,731    221,045    300,168    233,076   
Rate
0.30  % 0.24    0.22    0.20    0.22   
Other short-term borrowings
$ 1,384,362    1,565,507    1,307,370    1,090,581    517,456   
Rate
1.66  % 1.87    2.31    2.59    2.58   
Long-term debt
$ 2,678,651    2,153,983    2,286,221    2,114,819    1,983,910   
Rate
2.78  % 3.07    3.32    3.53    3.33   
Total interest-bearing liabilities
$ 33,507,770    32,084,255    32,163,005    32,100,390    31,506,445   
Rate
1.30  % 1.30    1.47    1.48    1.38   
Non-interest-bearing demand deposits
$ 9,409,774    9,706,784    9,365,776    9,304,839    9,054,949   
Cost of funds
1.04  % 1.02    1.16    1.15    1.07   
Effective cost of funds(6)
0.96  % 0.95    1.09    1.10    1.02   
Net interest margin
3.37  % 3.65    3.69    3.69    3.78   
Taxable equivalent adjustment(2)
$ 786    769    819    811    630   
(1) Excludes net unrealized gains (losses).
(2) Reflects taxable-equivalent adjustments, using the statutory federal income tax rate of 21%, in adjusting interest on tax-exempt loans and investment securities to a taxable-equivalent basis.
(3) Included as a component of other assets on the consolidated balance sheets.
(4) Average loans are shown net of deferred fees and costs. NPLs are included.
(5) Includes interest-bearing funds with Federal Reserve Bank, interest earning deposits with banks, and federal funds sold and securities purchased under resale agreements.
(6) Includes the impact of non-interest-bearing capital funding sources.
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Net Interest Income and Rate/Volume Analysis
        The following table sets forth the major components of net interest income and the related annualized yields and rates for the three months ended March 31, 2020 and 2019, as well as the variances between the periods caused by changes in interest rates versus changes in volume.
Table 11 - Net Interest Income and Rate/Volume Analysis
Three Months Ended March 31, 2020 Compared to 2019
Average Balances Interest Annualized Yield/Rate Change due to Increase (Decrease)
(dollars in thousands) 2020 2019 2020 2019 2020 2019 Volume Rate
Assets
Interest earning assets:
Investment securities $ 6,680,047    $ 6,536,199    $ 51,655    $ 49,986    3.09  % 3.06  % $ 1,094    $ 575    $ 1,669   
Trading account assets 6,306    2,049    43      2.70    1.30    14    22    36   
Taxable loans, net(1)
37,177,611    34,987,418    424,387    445,602    4.59    5.17    28,154    (49,369)   (21,215)  
Tax-exempt loans, net(1)(2)
415,434    333,933    3,734    2,770    3.61    3.36    681    283    964   
Allowance for loan losses (368,033)   (252,815)  
Loans, net 37,225,012    35,068,536    428,121    448,372    4.62    5.17    28,835    (49,086)   (20,251)  
Mortgage loans held for sale 86,415    34,913    792    391    3.67    4.48    574    (173)   401   
Other earning assets(3)
652,130    679,477    1,675    4,164    1.02    2.45    (166)   (2,323)   (2,489)  
Federal Home Loan Bank and Federal Reserve Bank stock 284,082    211,408    2,397    2,549    3.38    4.82    871    (1,023)   (152)  
Total interest earning assets 44,933,992    42,532,582    484,683    505,469    4.33    4.80    31,222    (52,008)   (20,786)  
Cash and due from banks 515,153    519,073   
Premises and equipment, net 491,244    479,200   
Other real estate 13,395    14,078   
Cash surrender value of bank-owned life insurance 892,861    764,590   
Other assets(4)
1,849,950    1,485,098   
Total assets $ 48,696,595    $ 45,794,621   
Liabilities and Shareholders' Equity
Interest-bearing liabilities:
Interest-bearing demand deposits $ 6,445,986    $ 6,393,304    $ 8,109    $ 10,681    0.51  % 0.68  % $ 89    $ (2,661)   $ (2,572)  
Money market accounts 12,924,683    11,182,186    33,625    35,833    1.05    1.30    5,632    (7,840)   (2,208)  
Savings deposits 926,822    901,059    110    138    0.05    0.06      (32)   (28)  
Time deposits 8,979,942    10,295,454    44,158    41,032    1.98    1.62    (5,299)   8,425    3,126   
Federal funds purchased and securities sold under repurchase agreements 167,324    233,076    127    127    0.30    0.22    (36)   36    —   
Other short-term borrowings 1,384,362    517,456    5,805    3,336    1.66    2.58    5,561    (3,092)   2,469   
Long-term debt 2,678,651    1,983,910    18,703    16,517    2.78    3.33    5,752    (3,566)   2,186   
Total interest-bearing liabilities 33,507,770    31,506,445    110,637    107,664    1.30    1.38    11,703    (8,730)   2,973   
Non-interest-bearing deposits 9,409,774    9,054,949   
Other liabilities 817,627    716,527   
Shareholders' equity 4,961,424    4,516,700   
Total liabilities and equity $ 48,696,595    $ 45,794,621   
Interest rate spread: 3.03  % 3.42  %
Net interest income - FTE/margin(5)
$ 374,046    $ 397,805    3.37  % 3.78  % $ 19,519    $ (43,278)   $ (23,759)  
Taxable equivalent adjustment 786    630   
  Net interest income, actual $ 373,260    $ 397,175   
(1) Average loans are shown net of unearned income. NPLs are included. Interest income includes fees as follows: 2020 - $7.9 million, 2019 - $8.2 million.
(2) Reflects taxable-equivalent adjustments, using the statutory federal income tax rate of 21%, in adjusting interest on tax-exempt loans to a taxable-equivalent basis.
(3) Includes interest-bearing funds with Federal Reserve Bank, interest earning deposits with banks, and federal funds sold and securities purchased under resale agreements.
(4) Includes average net unrealized gains (losses) on investment securities available for sale of $166.8 million and $(85.6) million for the three months ended March 31, 2020 and 2019, respectively.
(5) The net interest margin is calculated by dividing annualized net interest income - FTE by average total interest earnings assets.
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Market Risk Analysis
Interest rate risk is the primary market risk to which Synovus is potentially exposed. Synovus measures its sensitivity to changes in market interest rates through the use of a simulation model. Synovus uses this simulation model to determine a baseline net interest income forecast and the sensitivity of this forecast to changes in interest rates. These simulations include all of Synovus’ earning assets and liabilities. Forecasted balance sheet changes, primarily reflecting loan and deposit growth forecasts, are included in the periods modeled. Anticipated deposit mix changes in each interest rate scenario are also included in the periods modeled. Assumptions utilized in the model are updated on an ongoing basis and are reviewed and approved by ALCO and the Risk Committee of the Board of Directors.
Synovus has modeled its baseline net interest income forecast assuming a flat interest rate environment with the federal funds rate at the Federal Reserve’s current targeted range of 0% to 0.25% and the current prime rate of 3.25%. Synovus has modeled the impact of a gradual increase in the targeted federal funds range and the prime rate of 100 and 200 bps and a gradual decline of 25 bps to determine the sensitivity of net interest income for the next twelve months. Synovus' current rate risk position is considered modestly asset-sensitive and would be expected to benefit net interest income in a rising interest rate environment and reduce net interest income in a declining interest rate environment. The following table represents the estimated sensitivity of net interest income at March 31, 2020, with comparable information for December 31, 2019.
Table 12 - Twelve Month Net Interest Income Sensitivity
Estimated % Change in Net Interest Income as Compared to Unchanged Rates (for the next twelve months)
Change in Short-term Interest Rates (in bps) March 31, 2020 December 31, 2019
+200 2.8% 2.8%
+100 0.6% 2.0%
Flat —% —%
-25 (0.7)% N/A
The net interest income simulation model is the primary tool utilized to evaluate potential interest rate risks over a shorter-term time horizon. Synovus also evaluates potential longer-term interest rate risk through modeling and evaluation of EVE. Simulation modeling is utilized to measure the EVE and its sensitivity to immediate changes in interest rates. This EVE modeling allows Synovus to capture longer-term repricing risk and options risk embedded in the balance sheet. These simulations value only the current balance sheet and do not incorporate growth assumptions used in the net interest income simulation. The EVE is the net fair value of assets, liabilities, and off-balance sheet financial instruments derived from the present value of future cash flows discounted at current market interest rates. From this baseline valuation, Synovus evaluates changes in the value of each of these items in various interest rate scenarios to determine the net impact on the EVE. Key assumptions utilized in the model, namely loan prepayments, investment security prepayments, deposit repricing betas, and non-maturity deposit duration have a significant impact on the results of the EVE simulations.
LIBOR
In July 2017, the Financial Conduct Authority (FCA), which regulates LIBOR, announced that it intends to stop persuading or compelling banks to submit rates for the calculation of LIBOR after 2021, confirming the continuation of LIBOR will not be guaranteed beyond that date. However, due to the COVID-19 pandemic, the FCA has since softened its stance on the pre-cessation end dates scheduled in 2020 and early 2021 on the issuance of instruments tied to LIBOR. The ARRC has proposed SOFR as its preferred rate as an alternative to LIBOR and has proposed a paced market transition plan to SOFR from LIBOR. The ARRC recently recommended a spread adjustment methodology for cash products based on a historical median over a five-year lookback period calculating the difference between LIBOR and SOFR. Organizations are currently working on industry-wide and company-specific transition plans as it relates to derivatives and cash markets exposed to LIBOR. As noted within our 10-K Risk Factors, Synovus holds instruments that may be impacted by the discontinuance of LIBOR including floating rate obligations, loans, deposits, derivatives and hedges, and other financial instruments but is not able to currently predict the associated financial impacts of the transition to an alternative reference rate. Synovus has established a cross-functional LIBOR transition working group that is in the process of i) assessing the Company's current exposure to LIBOR indexed instruments and the data, systems and processes that may also be impacted; ii) establishing an implementation plan; and iii) developing a formal governance structure for the transition.
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Critical Accounting Policies
The accounting and financial reporting policies of Synovus are in accordance with GAAP and conform to the accounting and reporting guidelines prescribed by bank regulatory authorities. Synovus has identified certain of its accounting policies as “critical accounting policies,” consisting of those related to the allowance for loan losses, fair value measurements and income taxes. In determining which accounting policies are critical in nature, Synovus has identified the policies that require significant judgment or involve complex estimates. It is management's practice to discuss critical accounting policies with the Board of Directors' Audit Committee, including the development, selection, implementation and disclosure of the critical accounting policies. The application of these policies has a significant impact on Synovus’ unaudited interim consolidated financial statements. Synovus’ financial results could differ significantly if different judgments or estimates are used in the application of these policies. All accounting policies described in "Part II - Item 8. Financial Statements and Supplementary Data - Note 1 - Summary of Significant Accounting Policies" in Synovus' 2019 Form 10-K should be reviewed for a greater understanding of how we record and report our financial performance. Excluding the adoption of ASU 2016-13, Financial Instruments-Credit Losses (CECL) on January 1, 2020 as disclosed in "Part I - Item 1. Financial Statements and Supplementary Data - Note 1 - Basis of Presentation and Accounting Policies" in this Report, there have been no significant changes to the accounting policies, estimates and assumptions, or the judgments affecting the application of these estimates and assumptions from those disclosed in Synovus' 2019 Form 10-K.
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Non-GAAP Financial Measures
The measures entitled adjusted non-interest revenue; adjusted non-interest expense; adjusted total revenues; adjusted tangible efficiency ratio; adjusted net income per common share, diluted; adjusted return on average assets; adjusted return on average common equity; adjusted return on average tangible common equity; and tangible common equity ratio are not measures recognized under GAAP and therefore are considered non-GAAP financial measures. The most comparable GAAP measures to these measures are total non-interest revenue; total non-interest expense; total revenues; efficiency ratio-FTE; net income per common share, diluted; return on average assets; return on average common equity; and the ratio of total shareholders' equity to total assets, respectively.
Management believes that these non-GAAP financial measures provide meaningful additional information about Synovus to assist management and investors in evaluating Synovus’ operating results, financial strength, the performance of its business, and the strength of its capital position. However, these non-GAAP financial measures have inherent limitations as analytical tools and should not be considered in isolation or as a substitute for analyses of operating results or capital position as reported under GAAP. The non-GAAP financial measures should be considered as additional views of the way our financial measures are affected by significant items and other factors, and since they are not required to be uniformly applied, they may not be comparable to other similarly titled measures at other companies. Adjusted total revenues and adjusted non-interest revenue are measures used by management to evaluate non-interest revenue exclusive of net investment securities gains and changes in fair value of private equity investments, net. Adjusted non-interest expense and the adjusted tangible efficiency ratio are measures utilized by management to measure the success of expense management initiatives focused on reducing recurring controllable operating costs. Adjusted net income per common share, diluted, adjusted return on average assets, and adjusted return on average common equity are measurements used by management to evaluate operating results exclusive of items that management believes are not indicative of ongoing operations and impact period-to-period comparisons. Adjusted return on average tangible common equity is a measure used by management to compare Synovus' performance with other financial institutions because it calculates the return available to common shareholders without the impact of intangible assets and their related amortization, thereby allowing management to evaluate the performance of the business consistently. The tangible common equity ratio is used by management to assess the strength of our capital position. The computations of these measures are set forth in the tables below.
Table 14 - Reconciliation of Non-GAAP Financial Measures
Three Months Ended
(in thousands) March 31, 2020 March 31, 2019
Adjusted non-interest revenue
Total non-interest revenue $ 103,857    $ 79,378   
Subtract: Investment securities gains, net (8,734)   (75)  
Add/subtract: Decrease (increase) in fair value of private equity investments, net 4,255    (858)  
Adjusted non-interest revenue $ 99,378    $ 78,445   
Adjusted non-interest expense
Total non-interest expense $ 276,279    $ 292,410   
Subtract: Merger-related expense —    (49,738)  
Subtract: Restructuring charges, net (3,220)   (19)  
Subtract: Loss on early extinguishment of debt, net (1,904)   —   
Adjusted non-interest expense $ 271,155    $ 242,653   

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Table 14 - Reconciliation of Non-GAAP Financial Measures, continued
Three Months Ended
(in thousands, except per share data) March 31, 2020 March 31, 2019
Adjusted total revenues and adjusted tangible efficiency ratio
Adjusted non-interest expense $ 271,155    $ 242,653   
Subtract: Amortization of intangibles (2,640)   (3,392)  
Adjusted tangible non-interest expense
$ 268,515    $ 239,261   
Net interest income $ 373,260    $ 397,175   
Add: Tax equivalent adjustment 786    630   
Add: Total non-interest revenue 103,857    79,378   
Total FTE revenues $ 477,903    $ 477,183   
Subtract: Investment securities gains, net (8,734)   (75)  
Add/subtract: Decrease (increase) in fair value of private equity investments, net 4,255    (858)  
Adjusted total revenues $ 473,424    $ 476,250   
Efficiency ratio-FTE 57.81  % 61.28  %
 Adjusted tangible efficiency ratio 56.72    50.24   
Adjusted net income per common share, diluted
Net income available to common shareholders $ 30,230    $ 117,036   
Add: Merger-related expense —    49,738   
Add: Restructuring charges, net 3,220    19   
Add: Loss on early extinguishment of debt, net 1,904    —   
Subtract: Investment securities gains, net (8,734)   (75)  
Add/subtract: Decrease (increase) in fair value of private equity investments, net 4,255    (858)  
Subtract: Tax effect of adjustments (167)   (5,705)  
Adjusted net income available to common shareholders $ 30,708    $ 160,155   
Weighted average common shares outstanding, diluted 148,401    162,760   
Adjusted net income per common share, diluted $ 0.21    $ 0.98   

Three Months Ended
(dollars in thousands) March 31, 2020 March 31, 2019
Adjusted return on average assets (annualized)
Net income $ 38,521    $ 120,186   
Add: Merger-related expense —    49,738   
Add: Restructuring charges, net 3,220    19   
Add: Loss on early extinguishment of debt, net 1,904    —   
Subtract: Investment securities gains, net (8,734)   (75)  
Add/subtract: Decrease (increase) in fair value of private equity investments, net 4,255    (858)  
Subtract: Tax effect of adjustments (167)   (5,705)  
Adjusted net income $ 38,999    $ 163,305   
Net income annualized 154,931    487,421   
Adjusted net income annualized 156,853    662,293   
Total average assets 48,696,595    45,794,621   
Return on average assets (annualized) 0.32  % 1.06  %
Adjusted return on average assets (annualized) 0.32    1.45   

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Table 14 - Reconciliation of Non-GAAP Financial Measures, continued
Three Months Ended
(dollars in thousands) March 31, 2020 December 31, 2019 March 31, 2019
Adjusted return on average common equity and adjusted return on average tangible common equity (annualized)
Net income available to common shareholders $ 30,230    $ 143,393    $ 117,036   
Subtract/add: Merger-related expense —    (913)   49,738   
Add: Restructuring charges, net 3,220    1,259    19   
Add: Valuation adjustment to Visa derivative —    1,111    —   
Add: Loss on early extinguishment of debt, net 1,904    —    —   
Subtract/add: Investment securities (gains) losses, net (8,734)   2,157    (75)  
Add/subtract: Decrease (increase) in fair value of private equity investments 4,255    (8,100)   (858)  
Subtract/add: Tax effect of adjustments (167)   1,162    (5,705)  
Net income available to common shareholders $ 30,708    $ 140,069    $ 160,155   
Adjusted net income available to common shareholders' annualized $ 123,507    $ 555,709    $ 649,518   
Add: Amortization of intangibles 7,868    8,528    10,317   
Adjusted net income available to common shareholders excluding amortization of intangibles annualized $ 131,375    $ 564,237    $ 659,835   
Net income available to common shareholders annualized $ 121,584    $ 568,896    $ 474,646   
Add: Amortization of intangibles 7,868    8,528    10,317   
Net income available to common shareholders excluding amortization of intangibles $ 129,452    $ 577,424    $ 484,963   
Total average shareholders' equity less preferred stock $ 4,424,278    $ 4,348,250    $ 4,321,561   
Subtract: Goodwill (497,267)   (488,223)   (480,215)  
Subtract: Other intangible assets, net (54,514)   (57,149)   (75,191)  
Total average tangible shareholders' equity less preferred stock $ 3,872,497    $ 3,802,878    $ 3,766,155   
Return on average common equity (annualized) 2.75  % 13.08  % 10.98  %
Adjusted return on average common equity (annualized) 2.79    12.78    15.03   
Return on average tangible common equity (annualized) 3.34    15.18    12.88   
Adjusted return on average tangible common equity (annualized) 3.39    14.84    17.52   

(dollars in thousands)
Tangible common equity ratio March 31, 2020 December 31, 2019 March 31, 2019
Total assets $ 50,619,585    $ 48,203,282    $ 46,630,025   
Subtract: Goodwill (497,267)   (497,267)   (485,000)  
Subtract: Other intangible assets, net (53,032)   (55,671)   (74,683)  
Tangible assets $ 50,069,286    $ 47,650,344    $ 46,070,342   
Total shareholders' equity $ 5,065,205    $ 4,941,690    $ 4,597,753   
Subtract: Goodwill (497,267)   (497,267)   (485,000)  
Subtract: Other intangible assets, net (53,032)   (55,671)   (74,683)  
Subtract: Preferred Stock, no par value (537,145)   (537,145)   (195,140)  
Tangible common equity $ 3,977,761    $ 3,851,607    $ 3,842,930   
Total shareholders' equity to total assets ratio 10.01  % 10.25  % 9.86  %
Tangible common equity ratio 7.94    8.08    8.34   

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ITEM 3. – QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK
        The information presented in the Market Risk Analysis section of the Management's Discussion and Analysis of Financial Condition and Results of Operations is incorporated herein by reference.
ITEM 4. – CONTROLS AND PROCEDURES
In connection with the preparation of this Quarterly Report on Form 10-Q, an evaluation was carried out by Synovus' management, with the participation of Synovus' Chief Executive Officer and Chief Financial Officer, of the effectiveness of Synovus' disclosure controls and procedures (as defined in Rules 13a-15(e) and 15d-15(e) under the Exchange Act). Disclosure controls and procedures are designed to ensure that information required to be disclosed in reports filed or submitted under the Exchange Act is recorded, processed, summarized and reported within the time periods specified in SEC rules and forms and that such information is accumulated and communicated to management, including the Chief Executive Officer and Chief Financial Officer, to allow timely decisions regarding required disclosures. Based on that evaluation, Synovus' Chief Executive Officer and Chief Financial Officer have concluded that, as of March 31, 2020, Synovus' disclosure controls and procedures were effective.
There have been no material changes in Synovus' internal control over financial reporting (as defined in Rule 13a-15(f) under the Exchange Act) that occurred during the quarter ended March 31, 2020 that have materially affected, or are reasonably likely to materially affect, Synovus' internal control over financial reporting.

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PART II. – OTHER INFORMATION
ITEM 1. – LEGAL PROCEEDINGS
Synovus and its subsidiaries are subject to various legal proceedings, claims and disputes that arise in the ordinary course of its business. Additionally, in the ordinary course of its business, Synovus and its subsidiaries are subject to regulatory examinations, information gathering requests, inquiries and investigations. Synovus, like many other financial institutions, has been the target of legal actions and other proceedings asserting claims for damages and related relief for losses. These actions include mortgage loan and other loan put-back claims, claims and counterclaims asserted by individual borrowers related to their loans, allegations of violations of state and federal laws and regulations relating to banking practices, and allegations related to Synovus' participation in government stimulus programs, including putative class action matters. In addition to actual damages, if Synovus does not prevail in such asserted legal actions, credit-related litigation could result in additional write-downs or charge-offs of assets, which could adversely affect Synovus' results of operations during the period in which the write-down or charge-off were to occur.
Based on Synovus' current knowledge and advice of counsel, management presently does not believe that the liabilities arising from these legal matters will have a material adverse effect of Synovus' consolidated financial condition, results of operations or cash flows. However, it is possible that the ultimate resolution of these legal matters could have a material adverse effect on Synovus' results of operations and financial condition for any particular period. For additional information, see "Part I - Item 1. Financial Statements and Supplementary Data - Note 10 - Commitments and Contingencies" of this Report, which Note is incorporated herein by this reference.
ITEM 1A. – RISK FACTORS
In addition to the other information set forth in this Report, you should carefully consider the factors discussed in "Part I - Item IA - Risk Factors” of Synovus' 2019 Form 10-K which could materially affect its business, financial position, results of operations, cash flows, or future results. Please be aware that these risks may change over time and other risks may prove to be important in the future. In addition, these risks may be heightened by the disruption and uncertainty resulting from COVID-19. New risks may emerge at any time, and we cannot predict such risks or estimate the extent to which they may affect our business, financial condition or results of operations, or the trading price of our securities.
Other than the risk factors set forth below related to COVID-19, there are no material changes during the period covered by this Report to the risk factors previously disclosed in Synovus' 2019 Form 10-K.
The COVID-19 pandemic has resulted in significant economic uncertainty and disruption in Synovus’ markets.
In March 2020, the outbreak of COVID-19 caused by a novel strain of the coronavirus was recognized as a pandemic by the World Health Organization. Shortly thereafter, the President of the U.S. declared a national emergency throughout the U.S. attributable to such outbreak. The outbreak has become increasingly widespread in the U.S., including in the markets in which Synovus operates. Though the magnitude of the impact remains to be seen, Synovus has taken a number of steps to assess the effects of the outbreak and mitigate the adverse consequences to its businesses. Nonetheless, Synovus’s business will likely be adversely impacted by the outbreak of COVID-19.
As previously disclosed in “Part I - Item IA - Risk Factors” of Synovus' 2019 Form 10-K, Synovus’ operations and profitability are impacted by business and economic conditions generally, as well as those in the primary banking markets in which it operates. The COVID-19 pandemic has resulted in historic job losses and decreases in economic activity. While the duration and full extent of job losses and magnitude of economic dislocation are not yet known, it is clear that they may impact the ability of individuals and businesses to make payments, adversely affect the value of underlying collateral and the ability of guarantors to make payments in the case of default, which may decrease demand for Synovus’ products and services and otherwise adversely impact Synovus’ financial condition, results of operations and business. While the U.S. and various state and local governments have implemented various programs designed to aid individuals and businesses, the impact of, and extent to which, these efforts will be successful cannot be determined at this time.
Specifically, many of Synovus’ customers and counterparties have been and may continue to be adversely impacted by the COVID-19 pandemic and resulting economic downturn. As a result, Synovus has faced and may continue to face a decrease in demand for certain products, reduced access to its branches by its customers, and disruptions in the operations of its vendors and third party partners. The pandemic could also result in recognition of additional credit losses in Synovus’ loan portfolios and increase its allowance for credit losses as both businesses and consumers are negatively impacted by the economic downturn. In addition, in future periods Synovus will be required to evaluate the impact of COVID-19 on the carrying value of certain of its assets, including goodwill, and to conduct impairments tests on those assets, which may result in impairment charges on these assets in future periods that could be material. Synovus may also be required to take valuation allowances with respect to its deferred tax assets in future periods in the event it suffers losses or has reduced income or is unable to rely on future forecasts due to the uncertainty resulting from COVID-19.
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Any of these occurrences could have a material adverse effect on Synovus’ financial condition, results of operations and business. The extent to which the pandemic impacts Synovus’ results will depend on future developments, which are highly uncertain and cannot be predicted, including the duration of the pandemic, government and regulatory responses to the pandemic, new information which may emerge concerning its severity and the actions necessary to contain it or address its impact, among others. Behavioral changes are not fully known and may not be temporary.
The COVID-19 pandemic has resulted in significant market volatility and lower interest rates that could materially affect Synovus’ results of operations and access to capital.
The COVID-19 pandemic has also caused significant recent volatility in financial markets and adverse economic conditions and may have significant long-term adverse effects on the U.S. economy, including increased instability in capital markets, declines in business and consumer confidence, reduction in economic activity, increased unemployment and recession. This may result in decreased capital and liquidity. If the economic situation deteriorates, federal and state regulators may also consider taking actions such as suspension of dividends, share repurchases and other capital distributions in order to conserve capital and retain capacity, any of which could adversely impact Synovus’ business. Further, sustained adverse effects from the COVID-19 pandemic may also prevent us from satisfying our regulatory and other supervisory requirements or result in downgrades in our credit ratings, making it more difficult to access the capital markets.
Additionally, the economic disruption caused by COVID-19 has resulted in a number of Federal Reserve actions resulting in market interest rates declining significantly. On March 3, 2020, the 10-year Treasury yield fell below 1.00% for the first time, and the Federal Reserve reduced the target federal funds rate by 50 bps to 1.00% to 1.25%. On March 15, 2020, the Federal Reserve further reduced the target federal funds rate by 100 bps to 0.00% to 0.25% and announced a $700 billion quantitative easing program in response to the expected economic downturn caused by the COVID-19 pandemic. The Federal Reserve reduced the interest that it pays on excess reserves from 1.60% to 1.10% on March 3, 2020, and then to 0.10% on March 15, 2020. We expect that these reductions in interest rates, especially if prolonged, could adversely affect Synovus’ net interest income, net interest margins and profitability.
Furthermore, such low rates increase the risk of a negative interest rate environment in which interest rates drop below zero, either broadly or for some types of instruments. Such an occurrence would likely further reduce the interest Synovus earns on loans and other earning assets, while also likely requiring Synovus to pay to maintain its deposits with the Federal Reserve Bank. Synovus’ systems may not be able to handle adequately a negative interest rate environment and not all variable rate instruments are designed for such a circumstance. Synovus cannot predict the nature or timing of future changes in monetary policies in response to COVID-19 or the precise effects that they may have on Synovus’ activities and financial results.
The COVID-19 pandemic has impacted, and will likely continue to impact, Synovus’ operations.
As a result of the COVID-19 pandemic, Synovus has taken significant precautions to ensure the health and safety of its team members and customers, which include operating over 95% of its branches as drive-thru and appointment only branches and having over 80% of its team member working remotely. These precautions could impact demand for Synovus’ products and services. The increased reliance on remote access to information systems increases Synovus’ exposure to potential cybersecurity breaches and could impact Synovus’ productivity. Additionally, Synovus’ business customers are increasingly required to work remotely as well and may not have appropriately secured remote networks may be more vulnerable to cyber-attacks or phishing schemes that could also affect us. Furthermore, if a large proportion of Synovus’ key employees were to contract COVID-19 or be quarantined as a result of the virus, Synovus’ operations could be adversely impacted and its business continuity plans may not prove effective.
Federal, state and local governments have mandated or encouraged financial services companies to make accommodations to borrowers and other customers affected by the COVID-19 pandemic. Legal and regulatory responses to concerns about the COVID-19 pandemic could result in additional regulation or restrictions affecting the conduct of our business in the future. In addition to the potential affects from negative economic conditions noted above, Synovus instituted a program to help COVID-19 impacted customers. This program includes waiving NSF and monthly service charges and offering payment deferment and other loan relief, as appropriate, for customers impacted by COVID-19. Synovus’ liquidity could be negatively impacted if a significant number of customers apply and are approved for the deferral of payments. In addition, if these deferrals are not effective in mitigating the effect of COVID-19 on Synovus’ customers, it may adversely affect its business and results of operations more substantially over a longer period of time. In addition, a significant amount of the loan growth Synovus experienced in April has been a direct result of PPP loans. This loan growth is likely to end in the near-tern. Furthermore, there has been meaningful litigation against banks such as Synovus related to their participation in the PPP and other government stimulus programs. The costs and effects of such litigation could be material to Synovus.
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ITEM 2. – UNREGISTERED SALES OF SECURITIES AND USE OF PROCEEDS
        (a) None.
        (b) None.
        (c) Issuer Purchases of Equity Securities:
The Company announced on January 24, 2020 that its Board of Directors authorized share repurchases in 2020 at a level that would be consistent with Synovus retaining a 9% CET1 ratio target. In light of current economic uncertainty, Synovus suspended share repurchase activity beyond the $16.2 million completed during the first quarter.
Share Repurchases
(in thousands, except per share data) Total Number of Shares Repurchased
Average Price Paid per Share(1)
Total Number
of Shares Repurchased as
Part of
Publicly Announced
Plans or Programs
Maximum Approximate
Dollar Value
of Shares
that May Yet Be
Purchased Under the
Plans or Programs
January 2020 100    $ 35.97    100    $ 196,403   
February 2020 350    36.11    350    183,763   
March 2020 —    —    —    183,763   
Total 450    $ 36.08    450   
(1) The average price paid per share is calculated on a trade date basis for all open market transactions and excludes commissions and other transaction expenses.
The foregoing repurchases during the first quarter of 2020 were purchased through open market transactions, including under plans complying with Rule 10b5-1 under the Exchange Act.
ITEM 3. – DEFAULTS UPON SENIOR SECURITIES
        None.
ITEM 4. – MINE SAFETY DISCLOSURES
        None.
ITEM 5. – OTHER INFORMATION
        None.
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ITEM 6. – EXHIBITS  
Exhibit
Number
Description
3.1   
3.2   
10.1   
31.1   
31.2   
32   
101    Interactive Data File   
104    Cover Page Interactive Data File (formatted in Inline XBRL and contained in Exhibit 101).  

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SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned thereunto duly authorized.

 
SYNOVUS FINANCIAL CORP.
May 11, 2020 By: /s/ Andrew J. Gregory, Jr.
Date Andrew J. Gregory, Jr.
Executive Vice President and Chief Financial Officer
(Duly Authorized Officer and Principal Financial Officer)

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Exhibit 10.1
SYNOVUS FINANCIAL CORP.Board of Directors Compensation(Effective April 22, 2020)
         
Cash Compensation        
         
Annual Board Retainer   $ 55,000     
          
Annual Board Committee Member Retainers:         
Audit Committee   $ 15,000     
Compensation Committee   $ 10,000     
Corporate Governance and Nominating Committee   $ 10,000     
Risk Committee   $ 15,000     
          
Annual Committee Chair Retainers:**         
Audit Committee   $ 15,000     
Compensation Committee   $ 10,000     
Corporate Governance and Nominating Committee   $ 10,000     
Risk Committee    $ 15,000     
Annual Lead Director Retainer   $ 25,000     

 
**  
Note: The committee chair will receive both an annual committee member retainer and an annual committee chair retainer.

Equity Compensation        
 
An award of $85,000 in restricted stock units, which becomes fully vested and transferable upon the earlier to occur of the (x) completion of three years of service and (y) date the holder reaches retirement age pursuant to the Company’s Corporate Governance Guidelines.
         
Director Stock Purchase Plan        
         
Annual maximum company cash contribution per director participant to company-sponsored open market stock purchase plan, with company’s contribution equal to 15% of director participant’s cash contribution, subject to annual maximum contribution limit by director of $20,000   $ 3,000     
 



Exhibit 31.1
CERTIFICATION OF CHIEF EXECUTIVE OFFICER
I, Kessel D. Stelling, certify that:

1. I have reviewed this quarterly report on Form 10-Q of Synovus Financial Corp.;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4. The registrant’s other certifying officer(s) and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

(a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under Synovus’ supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to Synovus by others within those entities, particularly during the period in which this report is being prepared;

(b) Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under Synovus’ supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

(c) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

(d) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5. The registrant’s other certifying officer(s) and I have disclosed, based on Synovus’ most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

(a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize, and report financial information; and

(b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

Date: May 11, 2020 BY: /s/ Kessel D. Stelling
Kessel D. Stelling
Chairman of the Board and Chief Executive Officer



Exhibit 31.2
CERTIFICATION OF CHIEF FINANCIAL OFFICER
I, Andrew J. Gregory, Jr., certify that:

1. I have reviewed this quarterly report on Form 10-Q of Synovus Financial Corp.;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4. The registrant’s other certifying officer(s) and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

(a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under Synovus’ supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to Synovus by others within those entities, particularly during the period in which this report is being prepared;

(b) Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under Synovus’ supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

(c) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

(d) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5. The registrant’s other certifying officer(s) and I have disclosed, based on Synovus’ most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

(a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize, and report financial information; and

(b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

Date: May 11, 2020 BY: /s/ Andrew J. Gregory, Jr.
Andrew J. Gregory, Jr.
Executive Vice President and Chief Financial Officer



Exhibit 32
CERTIFICATION OF PERIODIC REPORT
Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, 18 U.S.C. Section 1350, Kessel D. Stelling, the Chief Executive Officer of Synovus Financial Corp. (the “Company”), and Andrew J. Gregory, Jr., the Chief Financial Officer of the Company, hereby certify that, to the best of their knowledge:

(1)   The Company’s Quarterly Report on Form 10-Q for the period ended March 31, 2020 (the “Report”) fully complies with the requirements of section 13(a) or section 15(d) of the Securities Exchange Act of 1934; and

(2)   The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

 
Date: May 11, 2020 BY:   /s/ Kessel D. Stelling
  Kessel D. Stelling
  Chairman of the Board and Chief Executive Officer
Date: May 11, 2020 BY:   /s/ Andrew J. Gregory, Jr.
  Andrew J. Gregory, Jr.
  Executive Vice President and Chief Financial Officer
This certification “accompanies” the Form 10-Q to which it relates, is not deemed filed with the SEC and is not to be incorporated by reference into any filing of the Company under the Securities Act of 1933, as amended, or the Securities Exchange Act of 1934, as amended (whether made before or after the date of the Form 10-Q, irrespective of any general incorporation contained in such filing.)