UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
__________________
FORM 10-K
x      ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the fiscal year ended December 31, 2017
OR
o      TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the transition period from ____________ to ____________
Commission file number 001-13585
__________________
CoreLogic, Inc.
(Exact name of registrant as specified in its charter)
Delaware
95-1068610
(State or other jurisdiction of incorporation or organization)
(I.R.S. Employer Identification No.)
40 Pacifica, Irvine, California, 92618-7471
(Address of principal executive offices) (Zip Code)
(949) 214-1000
Registrant’s telephone number, including area code
__________________
Securities registered pursuant to Section 12(b) of the Act:
Common
New York Stock Exchange
(Title of each class)
(Name of each exchange on which registered)
Securities registered pursuant to Section 12(g) of the Act:
None
__________________

Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. Yes x No o
Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act. Yes o No x
Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes x No o
Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files). Yes x No  o
Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K (§ 229.405 of this chapter) is not contained herein, and will not be contained, to the best of registrant’s knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K. x
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company or an emerging growth company. See definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company” and "emerging growth company" in Rule 12b-2 of the Exchange Act.
 
Large accelerated filer x
Accelerated filer o
 
Non-accelerated filer o  (Do not check if a smaller reporting company)
Smaller reporting company o
 
 
Emerging growth company o
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act). Yes o No x
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. o
The aggregate market value of voting and non-voting common equity held by non-affiliates of the registrant as of June 30, 2017, the last business day of the registrant's most recently-completed second fiscal quarter was $3,632,429,159.
On February 22, 2018 , there were 81,486,222 shares of common stock outstanding.
DOCUMENTS INCORPORATED BY REFERENCE
Portions of the registrant’s definitive proxy statement with respect to the 2018 annual meeting of the stockholders are incorporated by reference in Part III of this report. The definitive proxy statement or an amendment to this Form 10-K will be filed no later than 120 days after the close of the registrant’s fiscal year.
 





CoreLogic, Inc.
Table of Contents


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Table of Contents

PART I

Item 1. Business

The Company

We are a leading global property information, analytics and data-enabled services provider operating in North America, Western Europe and Asia Pacific. Our vision is to deliver unique property-level insights that power the global real estate economy. Our mission is to empower our clients to make smarter decisions through data-driven insights.

Our combined data from public, contributory and proprietary sources provides detailed coverage of property, mortgages and other encumbrances, property risk and replacement cost, consumer credit, tenancy, location, hazard risk and related performance information. We have more than one million users who rely on our data and predictive decision analytics to reduce risk, enhance transparency and improve the performance of their businesses.

We offer our clients a comprehensive national database covering real property and mortgage information, judgments and liens, building and replacement costs, parcel and geospatial data, criminal background records, eviction information, non-prime lending records, credit information, and tax information, among other data types. Our databases include over 900 million historical property transactions, over 100 million mortgage applications and property-specific data covering approximately 99% of U.S. residential properties, as well as commercial locations, totaling over 150 million records. We are also the industry's first parcel-based geocoder and have developed a proprietary parcel database covering more than 145 million parcels across the U.S. We believe the quality of the data we offer is distinguished by our broad range of data sources and our experience in aggregating, organizing, normalizing, processing and delivering data to our clients.

With our data as a foundation, we have built strong analytics capabilities and a variety of value-added business services to meet our clients’ needs for property tax processing, property valuation, mortgage and automotive credit reporting, tenancy screening, hazard risk, property risk and replacement cost, flood plain location determination and other geospatial data, analytics and related services.

We became a stand-alone public company on June 1, 2010 when we completed a transaction in which we separated from the financial services businesses of our predecessor company, The First American Corporation (referred to as the "Separation"). The First American Corporation was incorporated in California in 1894, and as part of the Separation, we reincorporated in Delaware on June 1, 2010, changed our name to CoreLogic, Inc. and began trading on the New York Stock Exchange under the symbol “CLGX.” As used herein, the terms "CoreLogic," the "Company," "we," "our" and "us" refer to CoreLogic, Inc. and our consolidated subsidiaries, except where it is clear that the terms mean only CoreLogic, Inc. and not our subsidiaries. Our executive offices are located at 40 Pacifica, Irvine, California, 92618-7471, our telephone number is (949) 214-1000, and our website is www.corelogic.com .

Corporate Events

Acquisitions

In August 2017, we completed the acquisitions of Mercury Network, LLC ("Mercury"), Myriad Development, Inc. ("Myriad") and Clareity Ventures, Inc. ("Clareity") for total cash of approximately $189.4 million. The acquisition of Myriad included contingent consideration of up to $3.0 million , to be paid in cash in 2019 upon the achievement of certain revenue targets in fiscal years 2017 and 2018. See Note 16 - Acquisitions of the Notes to Consolidated Financial Statements included in Item 8 - Financial Statements and Supplementary Data of this Annual Report on Form 10-K for further discussion.    
    
Financing Activities

In August 2017, we amended and restated our credit agreement (the “Credit Agreement”) with Bank of America, N.A. as the administrative agent, and other financial institutions. The Credit Agreement provides for a $1.8 billion five-year term A loan facility (the “Term Facility”), and a $700.0 million five-year revolving credit facility ("Revolving Facility). The Term Facility matures and the Revolving Facility expires in August 2022. The Revolving Facility includes a $100.0 million multicurrency revolving sub-facility and a $50.0 million letter of credit sub-facility. The Credit Agreement also provides for the ability to increase the Term Facility and Revolving Facility by up to $100.0 million in the aggregate; however, the lenders are not obligated to do so. See Note 8 - Long Term Debt of the Notes to Consolidated Financial Statements included in Item 8 - Financial Statements and Supplementary Data of this Annual Report on Form 10-K for further discussion.


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Our Data

Our data is the foundation of many of our products, analytics and services, and can generally be categorized as property information, mortgage information and consumer information. We obtain our data from a variety of sources, including, but not limited to, data gathered from public sources, data contributed by our clients and data obtained from data aggregators.

We gather a variety of data from public sources, including data and documents from federal, state and local governments. We enhance our public record information with the data we collect from other public and non-public sources to create comprehensive textual and geospatial views of each property within our coverage areas, including physical property characteristics, boundaries and tax values, current and historical ownership, voluntary and involuntary liens, tax assessments and delinquencies, replacement cost, property risk including environmental, flood and hazard information, criminal data, building permits, local trends and summary statistics.

Our client agreements typically govern the use of our client-contributed data. These contractual arrangements often permit our clients to use our solutions which incorporate their data. We generally structure our client agreements to specify the particular uses of the data our clients contribute and to provide the required levels of data privacy and protection. Our contributed data includes loan performance information (from loan servicers, trustees, securitizers, issuers and others), appraisal information, information regarding property rental and under-banked loan applications from various loan originators, and information regarding landlords and property owners.

In addition, we gather property listing and tenant/landlord rental information from Boards of Realtors®, real estate agents, brokers, landlords, and owners of multi-tenant properties. We collect appraisals and property valuations from appraisers and we license consumer credit history information from credit reporting agencies, lenders and auto dealers.

Business Segments

We have organized our business into the following two segments: Property Intelligence & Risk Management Solutions ("PIRM") and Underwriting & Workflow Solutions ("UWS"). In December 2017, we refined our operating segments to reflect our ongoing strategic transformation into a scaled provider of unique property insight, risk management and underwriting solutions. Information included herein reflects this updated segmentation for all periods presented.

We believe that we hold the leading market position for many of our solutions, including:

property tax processing, based on the number of loans under service;
flood zone determinations, based on the number of flood zone certification reports issued;
credit and income verification services to the U.S. mortgage lending industry, based on the number of credit reports issued;
property valuation and technology platform solutions, based on the number of in-house staff appraisers and inquiries received; and
multiple listing services ("MLS"), based on the number of active desktops using our technology.

In addition to our two reporting segments, we also have a corporate group, which includes costs and expenses not allocated to our segments.

The following table sets forth our operating revenue for the last three years from our segments:

(in thousands)
2017
 
% of Total Operating Revenue
 
2016
 
% of Total Operating Revenue
 
2015
 
% of Total Operating Revenue
PIRM
$
703,032

 
37.9
 %
 
$
706,496

 
36.2
 %
 
$
712,335

 
46.6
 %
UWS
1,157,432

 
62.5

 
1,256,841

 
64.4

 
825,339

 
54.0

Corporate and Eliminations
(9,347
)
 
(0.4
)
 
(10,780
)
 
(0.6
)
 
(9,564
)
 
(0.6
)
Operating revenue
$
1,851,117

 
100.0
 %
 
$
1,952,557

 
100.0
 %
 
$
1,528,110

 
100.0
 %


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More detailed financial information regarding each of our business segments as well as information about our operating revenue attributed to domestic and foreign operations is included in Item 7 . Management’s Discussion and Analysis of Financial Condition and Results of Operations and Note 18 - Segment Financial Information of the Notes to Consolidated Financial Statements included in Item 8 . Financial Statements and Supplementary Data of Part II of this report.

Solutions

Property Intelligence & Risk Management Solutions

Our PIRM segment combines property information, mortgage information and consumer information to deliver unique housing market and property-level insights, predictive analytics and risk management capabilities. We have also developed proprietary technology and software platforms to access, automate or track this information and assist our clients with decision-making and compliance tools in the real estate industry, insurance industry and the single and multifamily industry. We deliver this information directly to our clients in a standard format over the web, through hosted software platforms or in bulk data form. Our solutions include property insights and insurance & spatial solutions in North America, Western Europe and Asia Pacific.

Our property insights combine our patented predictive analytics and proprietary and contributed data to enable our clients to improve customer acquisition and retention, detect and prevent fraud, improve mortgage transaction cycle time and cost efficiency, identify real estate trends and neighborhood characteristics, track market performance and increase market share. Our data is comprised of real estate information with crime, site inspection, neighborhood, document images and other information from proprietary sources. We also provide verification of applicant income, identity and certain employment verification services using Internal Revenue Service ("IRS") and Social Security Administration databases as well as third-party employment data providers. Further, we maintain the leading market share of real estate listing software systems, with provisioning to more than 50%  of all U.S. and Canadian real estate agents. We also provide a full range of professional services to listing organizations and assist our clients in identifying revenue opportunities and improving member services.

Our insurance & spatial solutions provide originators and property and casualty insurers the solutions required to more effectively locate, assess and manage property-level assets and risks through location-based data and analytics. In addition to the industry's first parcel-based geocoder and a proprietary parcel database covering more than 145 million parcels across the U.S., we maintain critical and up-to-date information across multiple hazard databases including information on damaging winds and sinkholes, flood data and the location of fire stations. Our analytics and hazard data are delivered to customers through multiple methods, including proprietary platforms targeted to insurance industry participants.

Underwriting & Workflow Solutions

Our UWS segment combines property information, mortgage information and consumer information to provide comprehensive mortgage origination and monitoring solutions, including underwriting-related solutions and data-enabled valuations and appraisals. We have also developed proprietary technology and software platforms to access, automate or track this information and assist our clients with vetting and on-boarding prospects, meeting compliance regulations and understanding, diagnosing and monitoring property values. Our solutions include property tax solutions, valuation solutions, credit solutions and flood services in North America.

Our property tax solutions are built from aggregated property tax information from over 20,000 taxing authorities. We use this information to advise mortgage originators and servicers of the property tax payment status of loans in their portfolio and to monitor that status over the life of the loans. If a mortgage lender requires tax payments to be impounded on behalf of its borrowers, we can also monitor and oversee the transfer of these funds to the taxing authorities and provide the lender with payment confirmation.

Our valuations solutions represent property valuation-related data-driven services and analytics combined with collateral valuation workflow technologies, which assist our clients in assessing risk of loss using both traditional and alternative forms of property valuation, driving process efficiencies, and ensuring compliance with lender and governmental regulations. We have been building collateral risk management models for more than 20 years and provide collateral information technology and solutions that automate property appraisal ordering, tracking, documentation and review for lender compliance with government regulations.

Our credit solutions have access to one of the largest consumer and business databases, which enables us to provide credit and income verification services to the mortgage and automotive industries. We provide comprehensive information

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about credit history, income verification and home address history. We normalize our data to provide a broad range of advanced business information solutions designed to reduce risk and improve business performance.

Our flood data solutions provide flood zone determinations in accordance with the U.S. Federal legislation passed in 1994, which requires that most mortgage lenders obtain a determination of the current flood zone status at the time each loan is originated and obtain applicable updates during the life of the loan. We provide flood zone determinations primarily to mortgage lenders.

Clients

Our clients are predominantly financial services institutions in the mortgage and insurance industries. We provide our solutions to national and regional mortgage lenders, servicers, brokers, credit unions, commercial banks, investment banks, fixed-income investors, real estate agents, MLS companies, property management companies, real estate investment trusts, property and casualty insurance companies, government agencies and government-sponsored enterprises.

Our more significant client relationships tend to be long-term in nature and we typically provide a number of different solutions to each client. Because of the depth of these relationships, we derive a significant portion of our aggregate revenue from our largest clients, with 38.7% of our 2017 operating revenues being generated by our ten largest clients. One of our clients, Bank of America, accounted for 11.1% of our operating revenues for the year ended December 31, 2017 .

Competition

We offer a diverse array of specialized products and services that compete directly and indirectly with similar products and services offered by national and local providers. We believe there is no single competitor who offers the same combination of products and services that we do. Therefore, we believe that we compete with a broad range of entities.

Our PIRM segment competes with entities that provide access to data or data-based analytics products and services as part of their product offerings, including Black Knight Financial Services, which provides real estate information, analytics, valuation-related services and other solutions, ATTOM Data, which provides public records data, First American, which provides real estate, home ownership and property data, Verisk Analytics, Inc., which provides data and risk assessment in the insurance and financial services industries, and RealPage, Inc. and Yardi Systems, Inc., which provide services in the multifamily residential industry. We also compete with departments within financial institutions that utilize internal resources to provide similar analytics and services on a captive basis. We compete based on the breadth and quality of our data sets, the exclusive nature of some of our key data sets, the quality and effectiveness of our products and the integration of our platforms into client systems. We believe the data we offer is distinguished by quality, the broad range of our data sources (including non-public sources), the volume of records we maintain and our ability to provide data spanning a historical period of time that exceeds comparable data sets of most of our competitors.

Our UWS segment competes with third-party providers such as Black Knight, Inc. and Lereta LLC, which provide tax and flood services, as well as credit and screening solutions providers such as Equifax, Inc., Credit Plus, and Kroll Factual Data, and Clear Capital, Solidifi and ServiceLink, which provide valuation-related services. For these services, we compete largely based on the quality of the products and services we provide, our ability to provide scalable services at competitive prices and our ability to provide integrated platforms. We also compete with departments within financial institutions that utilize internal resources to provide similar services on a captive basis. We generally compete with captive providers based on the quality of our products and services, the scalability of our services, cost efficiencies and our ability to provide some level of risk mitigation.

Sales and Marketing

Our sales strategy is client-focused and resources are primarily assigned based on client size and complexity. Several of our sales team members and subject matter experts specialize in specific solutions, products and services. Each of our sales executives develops and maintains key relationships within each client’s business units and plays an important role in relationship management as well as developing new business. Our sales executives understand the current marketplace environment and demonstrate extensive knowledge of our clients’ internal operating structure and business needs. The depth and breadth of our relationships with our clients allows us to develop and implement solutions that are tailored to the specific needs of each client in a prompt and efficient manner.


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Smaller clients, measured by revenue or geographic coverage, are primarily managed through our inside sales operations function which is responsible for working with mortgage and real estate brokers, smaller property and casualty insurance companies, fixed-income investors, appraisers, real estate agents, correspondents and other lenders.

Several of our product and service lines have sales teams and subject matter experts who specialize in specific solutions, products and services. These sales teams and subject matter experts work collaboratively with our sales executives and our inside sales operations to assist with client sales by combining our data, products and data-enabled services to meet the specific needs of each client, and may be assigned to assist with sales in targeted markets, for certain categories of clients or for particular service groups.

Our marketing strategy is to accelerate growth by building trusted relationships with our clients and delivering superior value through unique property-related data, analytics and data-enabled solutions. We use the most efficient methods available to successfully identify, target, educate and engage potential and existing clients through their preferred channel of communication. Employing client-centric marketing initiatives and campaigns, we clearly articulate our value proposition to build awareness, familiarity and interest in our business solutions, build demand for our products and services, and increase volume, quality and velocity of sales opportunities. Our marketing activities include direct marketing, advertising, public relations, event marketing, digital marketing, social media and other targeted activities.

  Acquisitions and Divestitures

Historically, we have accelerated our growth into new markets, products and services through selective acquisitions that we believe strengthen our overall solution offerings and value proposition to clients. We continually evaluate our business mix and opportunistically seek to optimize our business portfolio through acquisitions and divestitures.

Intellectual Property

We own significant intellectual property rights, including patents, copyrights, trademarks and trade secrets. We consider our intellectual property to be proprietary and we rely on a combination of statutory (e.g., copyright, trademark, trade secret and patent) and contractual safeguards in an intellectual property enforcement program to protect our intellectual property rights.

We have more than 50 issued patents in the U.S. covering business methods, software and systems patents, principally relating to automated valuation, fraud detection, data gathering, flood detection, MLS technology and property monitoring. We also have approximately 30 patent applications pending in these and other areas in the U.S. In addition, we have a number of issued patents and pending patent applications internationally, including in Canada and Australia. The protection of our proprietary technology is important to our success and we intend to continue to protect those intellectual property assets for which we have expended substantial research and development capital and which are material to our business.

In addition, we own more than 300 trademarks in the U.S. and foreign countries, including the names of our products and services and our logos and tag lines, many of which are registered. Many of our trademarks, trade names, service marks and logos are material to our business, as they assist our clients in identifying our products and services and the quality that stands behind them.

We own more than 1,000 registered copyrights in the U.S. and foreign countries, covering computer programs, reports and manuals. We also have other literary works, including marketing materials, handbooks, presentations and website content that are protected under common law copyright. We believe our written materials are essential to our business as they provide our clients with insight into various areas of the financial and real estate markets in which we operate.

Our research and development activities focus primarily on the design and development of our analytical tools, software applications, and data sets. We expect to continue our practice of investing in the development of new software applications and systems in response to the market and client needs we identify through client input collected in meetings, phone calls and web surveys. We also assess opportunities to integrate existing data sets to enhance our products' effectiveness.

In order to maintain control of our intellectual property, we enter into license agreements with our clients, granting rights to use our products and services, including our software and databases. We also audit our clients from time to time to ensure compliance with our agreements. This helps to maintain the integrity of our proprietary intellectual property and to protect the embedded information and technology contained in our solutions. As a general practice, employees, contractors and other parties with access to our proprietary information enter into agreements that prohibit the unauthorized use or disclosure of our proprietary rights, information and technology.

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Information Technology

Information technology is a significant focus area and we maintain a long-term strategic technology plan which is reassessed annually. Our information technology initiatives are driven by internal technology staff with support from a number of external technology firms. Our existing technology infrastructure is a private, dedicated cloud-based computing environment hosted in a primary and secondary technology center located in Quincy, Washington and Plano, Texas, respectively. These technology centers were formerly run by Dell and are now owned and managed by the NTT Data Corporation ("NTT").

We maintain a global innovation center ("GIC"), headquartered in Dallas, Texas, which is developing our next generation product platforms and software applications. In addition, the GIC plays a leading role in research and development in the areas of employing hardware advancements, data and analytics, mobility and the application of machine learning and mobility solutions. We supplement the GIC with a number of strategic alliances, including most notably Pivotal Software, Inc.

Technology Operations

Our private, dedicated cloud computing environment hosted by NTT is designed to enable us to deliver secure and compliant data, analytics and services to support client needs. This network of systems, combined with enterprise-level service operations, positions us as a leading property insights provider to the financial services market. Additionally, our platform stores, processes and delivers our data and our proprietary technologies that are the foundation of our business and critical to the development of our solutions. In conjunction with NTT, we operate a computing technology environment intended to allow us to provide flexible systems at all times, enabling us to deliver increased capacity as needed or when client needs demand increased speed of delivery. Additionally, our unified network architecture allows us to operate multiple systems as a single resource capable of delivering our applications, data and analytics as a combined solution to our clients.

Security

We have deployed a wide range of physical and technology security measures, along with a formal governance program, designed to secure our information technology infrastructure, personnel and data. Our governance program is based on corporate information security policies, an information security awareness training program along with an enterprise compliance program. Both our technology managers and NTT’s technology infrastructure managers are Information Technology Infrastructure Library certified. NTT is contractually obligated to comply with our information security policies and procedures. Our digital security framework provides layered protection designed to secure both active and inactive virtual machines in the data centers we use. This approach enables dedicated virtual machines to regularly scan all of our systems. These measures help to detect and prevent intrusions, monitor firewall integrity, inspect logs, catch and quarantine malware and prevent data breaches. Our physical and virtual security solutions run in tandem, enabling us to better identify suspicious activities and implement preventive measures.

Regulation

Various aspects of our businesses are subject to federal and state regulation. Our failure to comply with any applicable laws and regulations could result in restrictions on our ability to provide certain services, as well as the possible imposition of fines and penalties. Among the more significant areas of regulation for our business are the following:

Privacy and Protection of Consumer Data

For our businesses that involve the collection, processing and distribution of personal public and non-public data, certain of their solutions and services are subject to regulation under federal, state and local laws in the U.S. and, to a lesser extent, foreign countries. These laws impose requirements regarding the collection, protection, use and distribution of some of the data we have, and provide for sanctions and penalties in the event of violations of these requirements. In addition, the Consumer Financial Protection Bureau ("CFPB") serves as the principal federal regulator of providers of consumer financial products and services. As such, the CFPB has significant rulemaking authority under existing federal statutes that regulate many of our products and services, as well as the authority to conduct examinations of certain providers of financial products and services. Under the CFPB's authority to supervise larger market participants of the credit reporting market, the CFPB has the authority to conduct examinations of our covered businesses. The CFPB also has the authority to initiate an investigation of our other businesses if it believes that a federal consumer financial law is being violated.


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In terms of specific regulations applicable to us, the Gramm-Leach-Bliley Act ("GLBA") regulates the sharing of non-public personal financial information held by financial institutions and applies indirectly to companies that provide services to financial institutions. In addition to regulating information sharing, the GLBA requires that non-public personal financial information be safeguarded using physical, administrative and technological means. Certain of the non-public personal information we hold is subject to protection under the GLBA.

The Drivers Privacy Protection Act prohibits the public disclosure, use or resale by any state's department of motor vehicles of personal information about an individual that was obtained by the department in connection with a motor vehicle record, except for a “permissible purpose.”

Other federal and state laws also impose requirements relating to the privacy of information held by us. In addition, certain state laws may impose breach notice responsibilities in the event of the loss of data due to third-party security breaches, employee error, or other event resulting in persons gaining unauthorized access to our data (including, in some cases, for losses that are incurred through our clients' errors or systems).

The privacy and protection of consumer information remains a developing area and we continue to monitor legislative and regulatory developments at the federal, state and local levels. We expect that there will be enhanced regulation in the area of financial and consumer data privacy. Any such additional regulation could significantly impact some of our business practices. It is too early to assess the financial and operational impact to our business of any heightened regulation.

Regulation of Credit Reporting Businesses
The Fair Credit Reporting Act ("FCRA") governs the practices of consumer reporting agencies that are engaged in the business of collecting and analyzing certain types of information about consumers, including credit eligibility information. The FCRA also governs the submission of information to consumer reporting agencies, the access to and use of information provided by consumer reporting agencies and the ability of consumers to access and dispute information held about them. Some our databases and services are subject to regulation under the FCRA.

The Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 ("Dodd-Frank Act") gave the CFPB supervisory authority over “larger participants” in the market for consumer financial services, as the CFPB defines by rule. In July 2012, the CFPB finalized its regulation regarding larger participants in the consumer reporting market. Under the regulation, certain of our credit services businesses are considered larger participants. As a result, the CFPB has the authority to conduct examinations of the covered credit services businesses, and we expect that we will continue to be examined by the CFPB as part of this authority.

Regulation of Settlement Services

The Real Estate Settlement Procedures Act ("RESPA") is enforced by the CFPB. RESPA generally prohibits the payment or receipt of fees or any other item of value for the referral of real estate-related settlement services. RESPA also prohibits fee shares or splits or unearned fees in connection with the provision of residential real estate settlement services, such as mortgage brokerage services and real estate brokerage services. Notwithstanding these prohibitions, RESPA permits payments for goods furnished or for services actually performed, so long as those payments bear a reasonable relationship to the market value of the goods or services provided. Our mortgage origination-related businesses that supply credit reports, flood and tax services, valuation products, and all other settlement services to residential mortgage lenders are structured and operated in a manner intended to comply with RESPA and related regulations.

Regulation of Property Valuation Activities

Real estate appraisals and automated valuation models ("AVMs") are subject to federal and state regulation. The Dodd-Frank Act implemented rules and guidance thereunder, and inter-agency guidance jointly issued by the federal financial institution regulators have expanded regulation of these activities. Regulations address appraisals, AVMs and other forms of property value estimates, which are subject to explicit and detailed regulations including licensing, pricing and quality control requirements. In addition, creditors are required to disclose information to applicants about the purpose, and provide consumers with a free copy, of any appraisal, AVM or other estimate of a home's value developed in connection with a residential real estate mortgage loan application.

In addition, the increased regulation of the residential mortgage lending industry has created opportunities for expanded use of property valuation tools.

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Other Regulations

In addition to the foregoing areas of regulation, several of our other businesses are subject to regulation, including the following:

Our tenant screening business is subject to certain landlord-tenant laws and insurance agency laws;
Our loan document business must monitor state laws applicable to our clients relating to loan documents and fee limitations as well as Fannie Mae and Freddie Mac requirements to develop and maintain compliant loan documents and other instruments; and
Our activities in foreign jurisdictions are subject to the requirements of the Foreign Corrupt Practices Act ("FCPA") and comparable foreign laws.

We do not believe that compliance with current and future laws and regulations related to our businesses, including consumer protection laws and regulations, will have a material adverse effect on us, but such activities will likely increase our compliance costs.

Employees

As of December 31, 2017 , we had approximately 5,900 employees, of which approximately 5,200 were employed in the U.S. and 700 outside the U.S.

Available Information

We are required to file annual, quarterly and current reports, proxy statements and other information with the U.S. Securities and Exchange Commission ("SEC"). The public may read and copy any materials that we file with the SEC at the SEC's Public Reference Room at 100 F Street, N.E., Washington, D.C. 20549. Information on the operation of the Public Reference Room may be obtained by calling the SEC at 1-800-SEC-0330. In addition, the SEC maintains an Internet site that contains reports, proxy and information statements, and other information regarding issuers that file electronically with the SEC at http://www.sec.gov.

Our Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, proxy statements and amendments to those reports filed or furnished pursuant to Section 13(a) or 15(d) of the Securities Exchange Act of 1934, as amended (the Exchange Act), are also available free of charge through the "Investors" page on our Internet site at http://www.corelogic.com as soon as reasonably practicable after such reports are electronically filed with or furnished to the SEC. The information on our website is not, and shall not be deemed to be, a part hereof or incorporated into this or any of our other filings with the SEC.

Item 1A. Risk Factors.

Risks Related to Our Business

If we are unable to protect our information systems against data corruption, cyber-based attacks or network security breaches, or if we are unable to provide adequate security in the electronic transmission of sensitive data, it could have a material adverse effect on our business, financial condition and results of operations.

We are highly dependent on information technology networks and systems, including the Internet, to securely process, transmit and store electronic information. In particular, we depend on our information technology infrastructure for business-to-business and business-to-consumer electronic commerce. Security breaches of this infrastructure, including physical or electronic break-ins, computer viruses, attacks by hackers and similar breaches, can create system disruptions, shutdowns or unauthorized disclosure of confidential information, including non-public personal information and consumer data. Unauthorized access, including through use of fraudulent schemes such as "phishing" schemes, could jeopardize the security of information stored in our systems. In addition, malware or viruses could jeopardize the security of information stored or used in a user's computer. If we are unable to prevent such security or privacy breaches, our operations could be disrupted, or we may suffer loss of reputation, financial loss, lawsuits and other regulatory imposed restrictions and penalties because of lost or misappropriated information, including sensitive consumer data.

Likewise, our clients are increasingly imposing more stringent contractual obligations on us relating to our information security protections. If we are unable to maintain protections and processes at a level commensurate with that

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required by our clients, it could negatively affect our relationships with those clients or increase our operating costs, which could harm our business or reputation.

We depend on our ability to access data from external sources to maintain and grow our businesses. If we are unable to access needed data from these sources or if the prices charged for these services increase, the quality, pricing and availability of our products and services may be adversely affected, which could have a material adverse impact on our business, financial condition and results of operations.

We rely extensively upon data from a variety of external sources to maintain our proprietary and non-proprietary databases, including data from third-party suppliers, various government and public record sources and data contributed by our clients. Our data sources could cease providing or reduce the availability of their data to us, increase the price we pay for their data, or limit our use of their data for a variety of reasons, including legislatively or judicially imposed restrictions on use. If a number of suppliers are no longer able or are unwilling to provide us with certain data, or if our public record sources of data become unavailable or too expensive, we may need to find alternative sources. If we are unable to identify and contract with suitable alternative data suppliers and efficiently and effectively integrate these data sources into our service offerings, we could experience service disruptions, increased costs and reduced quality of our services. Moreover, some of our suppliers compete with us in certain product offerings, which may make us vulnerable to unpredictable price increases from them. Significant price increases could have a material adverse effect on our operating margins and our financial position, in particular if we are unable to arrange for substitute sources of data on favorable economic terms. Loss of such access or the availability of data in the future on commercially reasonable terms or at all may reduce the quality and availability of our services and products, which could have a material adverse effect on our business, financial condition and results of operations.

Systems interruptions may impair the delivery of our products and services, causing potential client and revenue loss.

System interruptions may impair the delivery of our products and services, resulting in a loss of clients and a corresponding loss in revenue. Our technology infrastructure runs primarily in a private dedicated cloud-based environment hosted in NTT's technology center in Quincy, WA. We cannot be sure that certain systems interruptions or events beyond our control, including issues with NTT's technology center or our third-party network and infrastructure providers or in connection with our upgrading or replatforming key systems, will not interrupt or terminate the delivery of our products and services to our clients. These interruptions also may interfere with our suppliers' ability to provide necessary data to us and our employees' ability to attend to work and perform their responsibilities. Any of these possible outcomes could result in a loss of clients or a loss in revenue, which could have an adverse effect on our business or operations.

Our clients and we are subject to various governmental regulations, and a failure to comply with government regulations or changes in these regulations could result in penalties, restrict or limit our or our clients' operations or make it more burdensome to conduct such operations, any of which could have a material adverse effect on our revenues, earnings and cash flows.

Many of our and our clients' businesses are subject to various federal, state, local and foreign laws and regulations. Our failure to comply with applicable laws and regulations could restrict our ability to provide certain services or result in the imposition of fines and penalties, substantial regulatory and compliance costs, litigation expense, adverse publicity and loss of revenue.

In addition, our businesses are subject to an increasing degree of compliance oversight by regulators and by our clients. Specifically, the CFPB has authority to enact rules affecting the business of consumer reporting agencies and also to supervise, conduct examinations of, and enforce compliance with federal consumer financial protection laws and regulations with respect to certain “non-depository covered persons” determined by the CFPB to be “larger participants” that offer consumer financial products and services. Two of our credit businesses - CoreLogic Credco and Teletrack - are subject to the CFPB non-bank supervision program and the CFPB or other regulatory bodies could attempt to assert authority over other products or services. The CFPB and the prudential financial institution regulators such as the OCC also have the authority to examine us in our role as a service provider to large financial institutions. In addition, several of our largest bank clients are subject to consent orders with the OCC and/or are parties to the National Mortgage Settlement, both of which require them to exercise greater oversight and perform more rigorous audits of their key vendors such as us.

These laws and regulations (as well as laws and regulations in the various states or in other countries) could limit our ability to pursue business opportunities we might otherwise consider engaging in, impose additional costs or restrictions on us, result in significant loss of revenue, impact the value of assets we hold, or otherwise significantly adversely affect our business. In addition, this increased level of scrutiny may increase our compliance costs.

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Our operations could be negatively affected by changes to laws and regulations and enhanced regulatory oversight of our clients and us. These changes may compel us to increase our prices in certain situations or decrease our prices in other situations, may restrict our ability to implement price increases, and may limit the manner in which we conduct our business or otherwise may have a negative impact on our ability to generate revenues, earnings and cash flows. If we are unable to adapt our products and services to conform to the new laws and regulations, or if these laws and regulations have a negative impact on our clients, we may experience client losses or increased operating costs, and our business and results of operations could be negatively affected.

We rely on our top ten clients for a significant portion of our revenue and profit and we cannot guarantee that we will be able to retain or renew existing agreements or maintain these relationships. If these clients are negatively impacted by current economic or regulatory conditions or otherwise experience financial hardship or stress, or if the terms of our relationships with these clients change, our business, financial condition and results of operations could be adversely affected.

Our ten largest clients generated approximately 38.7% of our operating revenues for the year ended December 31, 2017 , and one of our largest clients accounted for 11.1% of our revenue for the year ended December 31, 2017 . We expect that a limited number of our clients will continue to represent a significant portion of our revenues for the foreseeable future, and that our concentration of revenue with one or more clients may continue to be significant or increase. These clients face continued pressure in the current economic and regulatory climate. Many of our relationships with these clients are long-standing and are important to our future operating results, but there is no guarantee that we will be able to retain or renew existing agreements or maintain our relationships on acceptable terms or at all. In addition, in response to increased regulatory oversight, clients in the mortgage lending industry may have internal policies that require them to use multiple vendors or service providers, thereby causing a diversification of revenue among many vendors. Deterioration in or termination of any of these relationships, including through vendor diversification policies or merger or consolidation among our clients, could significantly reduce our revenue and could adversely affect our business, financial condition and results of operations. In addition, certain of our businesses have higher client concentration than our company as a whole. As a result, these businesses may be disproportionately affected by declining revenue from, or loss of, a significant client.

We rely upon proprietary technology and information rights, and if we are unable to protect our rights, our business, financial condition and results of operations could be harmed.

Our success depends, in part, upon our intellectual property rights. We rely primarily on a combination of patents, copyrights, trade secrets, and trademark laws and nondisclosure and other contractual restrictions on copying, distribution and creation of derivative products to protect our proprietary technology and information. This protection is limited, and our intellectual property could be used by others without our consent. In addition, patents may not be issued with respect to our pending or future patent applications, and our patents may not be upheld as valid or may not prevent the development of competitive products. Any infringement, disclosure, loss, invalidity of, or failure to protect our intellectual property could negatively impact our competitive position, and ultimately, our business. Moreover, litigation may be necessary to enforce or protect our intellectual property rights, to protect our trade secrets, or to determine the validity and scope of the proprietary rights of others. Such litigation could be time-consuming, result in substantial costs and diversion of resources and could harm our business, financial condition, results of operations and cash flows.

Because our revenue from clients in the mortgage, consumer lending and real estate industries is affected by the strength of the economy and the housing market generally, including the volume of real estate transactions, a negative change in any of these conditions could materially adversely affect our business and results of operations.

A significant portion of our revenue is generated from solutions we provide to the mortgage, consumer lending and real estate industries and, as a result, a weak economy or housing market or adverse changes in the interest rate environment may adversely affect our business. The volume of mortgage origination and residential real estate transactions is highly variable. Reductions in these transaction volumes could have a direct impact on certain portions of our revenues and may materially adversely affect our business, financial condition and results of operations. Moreover, negative economic conditions and/or increasing interest rate environments could affect the performance and financial condition of some of our clients in many of our businesses, which may negatively impact our revenue, earnings and liquidity in particular if these clients go bankrupt or otherwise exit certain businesses.

Our acquisition and integration of businesses may involve increased expenses, and may not produce the desired financial or operating results contemplated at the time of the transaction.


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We have acquired and expect to continue to acquire, on an opportunistic basis, companies, businesses, products and services. These activities may increase our expenses, and the expected results, synergies and growth from these initiatives may not materialize as planned. While management believes that acquisitions will improve our competitiveness and profitability, no assurance can be given that acquisitions will be successful or accretive to earnings.

In addition, we may have difficulty integrating our completed or any future acquisitions into our operations, including implementing controls, procedures and policies in line with our controls, procedures and policies. If we fail to properly integrate acquired businesses, products, technologies and personnel, it could impair relationships with employees, clients and strategic partners, distract management attention from our core businesses, result in control failures and otherwise disrupt our ongoing business and harm our results of operations. We also may not be able to retain key management and other critical employees after an acquisition. Although part of our business strategy may include growth through strategic acquisitions, we may not be able to identify suitable acquisition candidates, obtain the capital necessary to pursue acquisitions or complete acquisitions on satisfactory terms.

We operate in a competitive business environment, and if we are unable to compete effectively our results of operations and financial condition may be adversely affected.

The markets for our products and services are intensely competitive. Our competitors vary in size and in the scope and breadth of the services they offer. We compete for existing and new clients against both third parties and the in-house capabilities of our clients. Many of our competitors have substantial resources. Some have widely-used technology platforms that they seek to use as a competitive advantage to drive sales of other products and services. In addition, we expect that the markets in which we compete will continue to attract new competitors and new technologies. These competitors and new technologies may be disruptive to our existing technology or service offerings, resulting in operating inefficiencies and increased competitive pressure. We cannot assure you that we will be able to compete successfully against current or future competitors. Any competitive pressures we face in the markets in which we operate could materially adversely affect our business, financial condition and results of operations.

Regulatory developments with respect to use of consumer data and public records could have a material adverse effect on our business, financial condition and results of operations.

Because our databases include certain public and non-public personal information concerning consumers, we are subject to government regulation and potential adverse publicity concerning our use of consumer data. We acquire, store, use and provide many types of consumer data and related services that are subject to regulation under the FCRA, the GLBA, and the Driver's Privacy Protection Act and, to a lesser extent, various other federal, state, and local laws and regulations. These laws and regulations are designed to protect the privacy of consumers and to prevent the unauthorized access and misuse of personal information in the marketplace. Our failure to comply with these laws, or any future laws or regulations of a similar nature, could result in substantial regulatory penalties, litigation expense and loss of revenue.

In addition, some of our data suppliers face similar regulatory requirements and, consequently, they may cease to be able to provide data to us or may substantially increase the fees they charge us for this data, which may make it financially burdensome or impossible for us to acquire data that is necessary to offer our products and services. Further, many consumer advocates, privacy advocates and government regulators believe that existing laws and regulations do not adequately protect privacy or ensure the accuracy of consumer-related data. As a result, they are seeking further restrictions on the dissemination or commercial use of personal information to the public and private sectors as well as contemplating requirements relative to data accuracy and the ability of consumers to opt to have their personal data removed from databases such as ours. Any future laws, regulations or other restrictions limiting the dissemination or use of personal information may reduce the quality and availability of our products and services, which could have a material adverse effect on our business, financial condition and results of operations.

Our reliance on outsourcing arrangements subjects us to risk and may disrupt or adversely affect our operations. In addition, we may not realize the full benefit of our outsourcing arrangements, which may result in increased costs, or may adversely affect our service levels for our clients.

Over the last few years, we have outsourced various business process and information technology services to third parties, including the outsourcing arrangements we entered into with a subsidiary of Cognizant Technology Solutions and the technology infrastructure management services agreement we entered into with NTT. Although we have service-level arrangements with our providers, we do not ultimately control their performance, which may make our operations vulnerable to their performance failures. In addition, the failure to adequately monitor and regulate the performance of our third-party

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vendors could subject us to additional risk. Reliance on third parties also makes us vulnerable to changes in the vendors' business, financial condition and other matters outside of our control, including their violations of laws or regulations which could increase our exposure to liability or otherwise increase the costs associated with the operation of our business. The failure of our outsourcing partners to perform as expected or as contractually required could result in significant disruptions and costs to our operations and to the services we provide to our clients, which could materially and adversely affect our business, client relationships, financial condition, operating results and cash flow.

Our international service providers and our own international operations subject us to additional risks, which could have an adverse effect on our results of operations and may impair our ability to operate effectively.

Over the last few years, we have reduced our costs by utilizing lower-cost labor outside the U.S. in countries such as India, Mexico and the Philippines through outsourcing arrangements. It is likely that the countries where our outsourcing vendors are located may be subject to higher degrees of political and social instability than the U.S. and may lack the infrastructure to withstand political unrest or natural disasters. Such disruptions could impact our ability to deliver our products and services on a timely basis, if at all, and to a lesser extent could decrease efficiency and increase our costs. Fluctuations of the U.S. dollar in relation to the currencies used and higher inflation rates experienced in these countries may also reduce the savings we planned to achieve. Furthermore, the practice of utilizing labor based in foreign countries has come under increased scrutiny in the U.S. and, as a result, many of our clients may require us to use labor based in the U.S. We may not be able to pass on the increased costs of higher-priced U.S.-based labor to our clients, which ultimately could have an adverse effect on our results of operations.

In addition, the U.S. or the foreign countries in which we have service provider arrangements or operate could adopt new legislation or regulations that would adversely affect our business by making it difficult, more costly or impossible for us to continue our foreign activities as currently being conducted. Furthermore, in many foreign countries, particularly in those with developing economies, it is common to engage in business practices that are prohibited by laws and regulations applicable to us, such as the FCPA. Any violations of the FCPA or local anti-corruption laws by us, our subsidiaries or our local agents could have an adverse effect on our business and reputation and result in substantial financial penalties or other sanctions.

If our products or services are found to infringe on the proprietary rights of others, we may be required to change our business practices and may also become subject to significant costs and monetary penalties.

As we continue to develop and expand our products and services, we may become increasingly subject to infringement claims from third parties such as non-practicing entities, software providers and suppliers of data. Likewise, if we are unable to maintain adequate controls over how third-party software and data are used we may be subject to claims of infringement. Any claims, whether with or without merit, could:

be expensive and time-consuming to defend;
cause us to cease making, licensing or using applications that incorporate the challenged intellectual property;
require us to redesign our applications, if feasible;
divert management's attention and resources; and
require us to enter into royalty or licensing agreements in order to obtain the right to use necessary technologies.

Our level of indebtedness could adversely affect our financial condition and prevent us from complying with our covenants and obligations under our outstanding debt instruments. Further, the instruments governing our indebtedness subject us to various restrictions that could limit our operating flexibility.

As of December 31, 2017 , our total debt was approximately $1.8 billion and we had unused commitments of approximately $700.0 million under our Revolving Facility.

Subject to the limitations contained in the Credit Agreement governing our credit facilities and our other debt instruments, we may incur additional debt from time to time to finance working capital, capital expenditures, investments or acquisitions, or for other general corporate purposes. If we do so, the risks related to our level of debt could increase. Specifically, our level of debt could have important consequences to us, including increasing our vulnerability to adverse economic and industry conditions and compromising our flexibility to capitalize our business opportunities and to plan for, or react to, competitive pressures and changes in our business or market conditions.

The Credit Agreement governing our credit facilities imposes operating and financial restrictions on our activities. These restrictions include the financial covenants in our credit facilities, which require ongoing compliance with certain

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financial tests and ratios, including a minimum interest coverage ratio and maximum leverage ratio, and could limit or prohibit our ability to, among other things:

create, incur or assume additional debt;
create, incur or assume certain liens;
redeem and/or prepay certain subordinated debt we might issue in the future;
pay dividends on our stock or repurchase stock;
make certain investments and acquisitions, including joint ventures;
enter into or permit to exist contractual limits on the ability of our subsidiaries to pay dividends to us;
enter into new lines of business;
engage in consolidations, mergers and acquisitions;
engage in specified sales of assets; and
enter into transactions with affiliates.

These restrictions on our ability to operate our business could negatively impact our business by, among other things, limiting our ability to take advantage of financing, merger and acquisition or other corporate opportunities that might otherwise be beneficial to us. Our failure to comply with these restrictions could result in an event of default which, if not cured or waived, could result in the acceleration of substantially all our debt.

We may not be able to generate sufficient cash to service all of our indebtedness and may be forced to take other actions to satisfy our obligations under our outstanding debt instruments, which may not be successful.

Our ability to make scheduled payments on or refinance our debt obligations depends on our financial condition and operating performance, which are subject to prevailing economic and competitive conditions and to certain financial, business, legislative, regulatory and other factors beyond our control. We may be unable to maintain a level of cash flows from operating activities sufficient to permit us to pay the principal, premium, if any, and interest on our indebtedness. Our inability to generate sufficient cash flows to satisfy our debt obligations, or to refinance our indebtedness on commercially reasonable terms or at all, would materially and adversely affect our financial position and results of operations. If we cannot make scheduled payments on our debt, we will be in default and the lenders under our credit facilities could declare all outstanding principal and interest to be due and payable and could terminate their revolving commitments to loan money and foreclose against the assets securing their borrowings, and we could be forced into bankruptcy or liquidation.

We may not be able to attract and retain qualified management personnel or develop current management personnel to assist in or lead company growth, which could have an adverse effect on our ability to maintain or expand our product and service offerings.

We rely on skilled management personnel and our success depends on our ability to attract, train and retain a sufficient number of such individuals. If our attrition rate increases, our operating efficiency and productivity may decrease. We compete for talented individuals not only with other companies in our industry, but also with companies in other industries, such as software services, engineering services and financial services companies, and there is a limited pool of individuals who have the skills and training needed to grow our company, especially in the increasingly-regulated environment in which we operate. Increased attrition or competition for qualified management could have an adverse effect on our ability to expand our business and product offerings, as well as cause us to incur greater personnel expenses and training costs.

We have substantial investments in recorded goodwill as a result of prior acquisitions and an impairment of these investments would require a write-down that would reduce our net income.

Goodwill is assessed for impairment annually or sooner if circumstances indicate a possible impairment. Factors that could lead to impairment of goodwill include significant under-performance relative to historical or projected future operating results, a significant decline in our stock price and market capitalization and negative industry or economic trends. In the event that the book value of goodwill is impaired, any such impairment would be charged to earnings in the period of impairment. In the event of significant volatility in the capital markets or a worsening of current economic conditions, we may be required to record an impairment charge, which would negatively impact our results of operations. Possible future impairment of goodwill may have a material adverse effect on our business, financial condition and results of operations.


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We may not be able to effectively achieve our strategies, which could adversely affect our financial condition or results of operations.

Our ability to execute on our strategies depends in part on maintaining our competitive advantage with current solutions in new and existing markets, as well as our ability to develop new technologies and solutions to serve such markets. There can be no assurance that we will be able to realize all of the projected benefits of our cost-containment plans or that we will be able to compete successfully in new markets or continue to compete effectively in our existing markets. In addition, development of new technologies and solutions may require significant investment by us. If we fail to introduce new technologies or solutions on a cost-effective or timely basis, or if we are not successful in introducing or obtaining regulatory or market acceptance for new solutions, we may lose market share and our results of operations or cash flows could be adversely affected.

We share responsibility with First American for certain income tax liabilities for tax periods prior to and including the date of the Separation.

Under the Tax Sharing Agreement, by and between FAC and FAFC, dated as of June 1, 2010 (the "Tax Sharing Agreement") we entered into in connection with the Separation transaction, we are generally responsible for taxes attributable to our business, assets and liabilities and FAFC is generally responsible for all taxes attributable to members of the FAFC group of companies and the assets, liabilities or businesses of the FAFC group of companies. Generally, any liabilities arising from tax adjustments to consolidated tax returns for tax periods prior to and including the date of the Separation will be shared in proportion to each company's percentage of the tax liability for the relevant year (or partial year with respect to 2010), unless the adjustment is attributable to either party, in which case the adjustment will generally be for the account of such party. In addition to this potential liability associated with adjustments for prior periods, if FAFC were to fail to pay any tax liability it is required to pay under the Tax Sharing Agreement, we could be legally liable under applicable tax law for such tax liabilities and required to make additional tax payments. Accordingly, under certain circumstances, we may be obligated to pay amounts in excess of our agreed-upon share of tax liabilities.

If certain transactions, including internal transactions, undertaken in anticipation of the Separation are determined to be taxable for U.S. federal income tax purposes, we, our stockholders that are subject to U.S. federal income tax and FAFC will incur significant U.S. federal income tax liabilities.

In connection with the Separation we received a private letter ruling from the Internal Revenue Service to the effect that, among other things, certain internal transactions undertaken in anticipation of the Separation will qualify for favorable treatment under the U.S. Internal Revenue Code of 1986, as amended (the ‘‘Code’’), and the contribution by us of certain assets of the financial services businesses to FAFC and the pro-rata distribution to our shareholders of the common stock of FAFC will, except for cash received in lieu of fractional shares, qualify as a tax-free transaction for U.S. federal income tax purposes under Sections 355 and 368(a)(1)(D) of the Code. In addition, we received opinions of tax counsel to similar effect. The ruling and opinions relied on certain facts, assumptions, representations and undertakings from us and FAFC regarding the past and future conduct of the companies' respective businesses and other matters. If any of these facts, assumptions, representations or undertakings is incorrect or not otherwise satisfied, we and our stockholders may not be able to rely on the ruling or the opinions of tax counsel and could be subject to significant tax liabilities. Notwithstanding the private letter ruling and opinions of tax counsel, the IRS could determine on audit that the Separation is taxable if it determines that any of these facts, assumptions, representations or undertakings were not correct or have been violated or if it disagrees with the conclusions in the opinions that were not covered by the private letter ruling, or for other reasons, including as a result of certain significant changes in the stock ownership of us or FAFC after the Separation. If the Separation is determined to be taxable for U.S. federal and state income tax purposes, we and our stockholders that are subject to income tax could incur significant income tax liabilities.

In addition, under the terms of the Tax Sharing Agreement, in the event a transaction were determined to be taxable and such determination were the result of actions taken after the Separation by us or FAFC, the party responsible for such failure would be responsible for all taxes imposed on us or FAFC as a result thereof.

Moreover, the Tax Sharing Agreement generally provides that each party thereto is responsible for any taxes imposed on the other party as a result of the failure of the distribution to qualify as a tax-free transaction under the Code if such failure is attributable to post-Separation actions taken by or in respect of the responsible party or its stockholders, regardless of when the actions occur after the Separation, and the other party consents to such actions or such party obtains a favorable letter ruling or opinion of tax counsel as described above.


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In connection with the Separation, we entered into a number of agreements with FAFC setting forth rights and obligations of the parties post-Separation. In addition, certain provisions of these agreements provide protection to FAFC in the event of a change of control of us, which could reduce the likelihood of a potential change of control that our stockholders may consider favorable.

In connection with the Separation, we and FAFC entered into a number of agreements that set forth certain rights and obligations of the parties post-Separation, including the Separation and Distribution Agreement, the Tax Sharing Agreement and the Restrictive Covenants Agreement. We possess certain rights under those agreements, including without limitation indemnity rights from certain liabilities allocated to FAFC. The failure of FAFC to perform its obligations under the agreements could have an adverse effect on our financial condition, results of operations and cash flows.

In addition, the Separation and Distribution Agreement gives FAFC the right to purchase the equity or assets of our entity or entities directly or indirectly owning the real property databases that we currently own upon the occurrence of certain triggering events. The triggering events include the direct or indirect purchase of the databases by a title insurance underwriter (or its affiliate) or an entity licensed as a title insurance underwriter, including a transaction where a title insurance underwriter (or its affiliate) acquires 25% or more of us. The purchase right expires June 1, 2020. Until the expiration of the purchase right, this provision could have the effect of limiting or discouraging an acquisition of us or preventing a change of control that our stockholders might consider favorable. Likewise, if a triggering event occurs, the loss of ownership of our real property database could have a material adverse effect on our financial condition, business and results of operations.

Item 1B. Unresolved Staff Comments

None.

Item 2. Properties

As of December 31, 2017 , our real estate portfolio of 1.2 million square feet is comprised of leased property throughout 22 states in the U.S. totaling approximately 1.1 million square feet with another 92,000 square feet in the aggregate in Australia, Canada, India, France, Bulgaria, Brazil, New Zealand and the United Kingdom. Our properties range in size from a single property under 1,000 square feet to our large, multiple-building complex in Irving, TX totaling approximately 329,000 square feet. The lease governing our Irving, TX property expires in March 2032. Our corporate headquarters are located in Irvine, CA, where we occupy approximately 123,000 square feet pursuant to a lease that expires in July 2021.

All properties are primarily used as offices and have multiple expiration dates. The office facilities we occupy are, in all material respects, in good condition and adequate for their intended use.

Item 3. Legal Proceedings

For a description of our legal proceedings, see Note 15 - Litigation and Regulatory Contingencies and Note 17 - Discontinued Operations of the Notes to Consolidated Financial Statements included in Item 8 - Financial Statements and Supplementary Data of this Annual Report on Form 10-K, which is incorporated by reference in response to this item.

Item 4. Mine Safety Disclosures

Not applicable.


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PART II

Item 5. Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities

Common Stock Market Prices and Dividends

Our common stock is listed on the New York Stock Exchange and trades under the symbol "CLGX". The approximate number of record holders of our common stock on February 22, 2018 was 2,523. High and low stock prices for the last two years were as follows:

 
2017
 
2016
 
High
Low
 
High
Low
Quarter ended March 31,
$
40.94

$
34.59

 
$
36.79

$
30.73

Quarter ended June 30,
$
43.95

$
38.49

 
$
39.09

$
33.41

Quarter ended September 30,
$
48.02

$
42.32

 
$
43.43

$
38.00

Quarter ended December 31,
$
49.30

$
42.00

 
$
42.77

$
35.60


We did not declare dividends for the years ended December 31, 2017 and 2016 and have not declared dividends since we became a stand-alone public company and changed our name to CoreLogic on June 1, 2010 and began trading on the New York Stock Exchange under the symbol “CLGX.” At this time, we do not expect to pay regular quarterly cash dividends, and any future dividends will be dependent on future earnings, financial condition, compliance with our Credit Agreement and capital requirements.

Unregistered Sales of Equity Securities

During the quarter ended December 31, 2017 , we did not issue any unregistered shares of our common stock.

Purchases of Equity Securities by the Issuer and Affiliated Purchasers

On October 27, 2016, the Board of Directors canceled all prior repurchase authorizations and established a new share repurchase authorization of up to $500.0 million. As of December 31, 2017 , we have $210.5 million in value of shares (inclusive of commissions and fees) available to be repurchased under the plan. The stock repurchase plan has no expiration date and repurchases may be made in the open market, in privately negotiated transactions or pursuant to a Rule 10b5-1 plan.

Under our Credit Agreement, our stock repurchase capacity is restricted to $150.0 million per fiscal year, with the ability to undertake an additional amount of repurchases in such fiscal year provided that, on a pro forma basis after giving effect to the stock repurchase, our total covenant leverage ratio does not exceed 3.50 to 1.00. While we continue to preserve the capacity to execute share repurchases under our existing share repurchase authorization, going forward we will strive to pursue a balanced approach to capital allocation and will consider the repurchase of shares of our common stock, retirement of outstanding debt and the pursuit of strategic acquisitions on an opportunistic basis.


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The following table summarizes our repurchase activity under our Board-approved stock repurchase plan for the three months ending December 31, 2017:

Issuer Purchases of Equity Securities
 
 
 
 
 
 
 
Period
Total Number of Shares Purchased
 
Average Price Paid per Share (1)
 
Total Number of Shares Purchased as Part of Publicly Announced Plans or Programs
 
Approximate Dollar Value of Shares that May Yet be Purchased Under the Plans or Programs
October 1 to October 31, 2017
210,285

 
$
47.01

 
210,285

 
$
275,613,018

November 1 to November 30, 2017
919,715

 
$
45.91

 
919,715

 
$
233,392,416

December 1 to December 31, 2017
507,800

 
$
45.00

 
507,800

 
$
210,541,041

Total
1,637,800

 
$
45.77

 
1,637,800

 
 
 
 
 
 
 
 
 
 
(1)
Calculated inclusive of commissions.


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Stock Performance Graph

The following performance graph and related information shall not be deemed “soliciting material” or “filed” with the SEC, nor shall such information be incorporated by reference into any future filing under the Securities Act of 1933, as amended, or the Exchange Act, except to the extent that it is specifically incorporated by reference into such filing.

The following graph compares the yearly percentage change in the cumulative total stockholder return on our common stock with corresponding changes in the cumulative total returns of the Russell 2000 Index and two peer group indices. The comparison assumes an investment of $100 at the close of business on December 31, 2012 and reinvestment of dividends. This historical performance is not indicative of future performance.


PEERGROUPS.JPG
The 2016 Peer Group, which was used by the Board's Compensation Committee for 2016 compensation decisions, consisted of: Acxiom Corporation, Broadridge Financial Solutions, Inc., Black Knight Financial Services, Inc., CIBER Inc., CSG Systems International Inc., DST Systems, Inc., The Dun & Bradstreet Corporation, Equifax, Inc., Fair Isaac Corporation, Fidelity National Financial, Inc., First American Financial, Gartner, Inc., Jack Henry & Associates, Inc., Neustar, Inc. and Verisk Analytics, Inc. In 2017, the Compensation Committee adopted the 2017 Peer Group for use in 2017 compensation decisions, modifying the 2016 Peer Group to add TeraData Corporation. In addition, Black Knight Financial Services, Inc., and Neustar, Inc., were removed from the 2017 Peer Group as they were both delisted and ceased trading. The 2017 Peer Group more accurately and appropriately reflects our business and the industries in which we compete and also reflects the recent merger and acquisition activity and corporate reorganizations impacting companies in the 2016 Peer Group. We have included the 2016 Peer Group in the performance graph above for transition purposes only.


20

Table of Contents

Item 6. Selected Financial Data

The selected consolidated financial data for the five-year period ended December 31, 2017 has been derived from the consolidated financial statements. The selected consolidated financial data should be read in conjunction with the consolidated financial statements and notes thereto, “Item 1—Business—Corporate Events—Acquisitions” and “Item 7—Management’s Discussion and Analysis of Financial Condition and Consolidated Results of Operations.” The consolidated statements of operations data for the years ended December 31, 2014 and 2013 and the consolidated balance sheet data as of December 31, 2015 , 2014 , and 2013 have been derived from financial statements not included herein.

In September 2014, we completed the sale of our collateral solutions and field services businesses. Therefore, these results of operations are all reflected as discontinued operations. See Note 17 – Discontinued Operations of the Notes to Consolidated Financial Statements included in Item 8 . Financial Statements and Supplementary Data of Part II of this report for additional disclosures.

(in thousands, except per share amounts)
For the Year Ended December 31,
Income Statement Data:
2017
 
2016
 
2015
 
2014
 
2013
Operating revenue
$
1,851,117

 
$
1,952,557

 
$
1,528,110

 
$
1,405,040

 
$
1,404,401

Operating income
$
238,618

 
$
277,940

 
$
203,449

 
$
170,517

 
$
143,557

Equity in (losses)/earnings of affiliates, net of tax
$
(1,186
)
 
$
496

 
$
13,720

 
$
14,120

 
$
27,361

Amounts attributable to CoreLogic:
 
 
 
 
 
 
 
 
 
Income from continuing operations, net of tax
$
149,534

 
$
109,946

 
$
128,400

 
$
89,741

 
$
100,313

Income/(loss) from discontinued operations, net of tax
2,315

 
(1,466
)
 
(556
)
 
(16,653
)
 
14,423

Gain/(loss) from sale of discontinued operations, net of tax
313

 
(1,930
)
 

 
112

 
(7,008
)
Net income
$
152,162

 
$
106,550

 
$
127,844

 
$
73,200

 
$
107,728

Balance Sheet Data:
 

 
 

 
 

 
 

 
 

Assets of discontinued operations
$
383

 
$
662

 
$
681

 
$
4,267

 
$
38,926

Total assets
$
4,077,413

 
$
3,907,534

 
$
3,673,716

 
$
3,487,295

 
$
2,981,316

Long-term debt
$
1,753,570

 
$
1,602,047

 
$
1,336,674

 
$
1,301,495

 
$
818,114

Total equity
$
1,007,876

 
$
1,002,984

 
$
1,049,490

 
$
1,014,167

 
$
1,044,373

Amounts attributable to CoreLogic:
 

 
 

 
 

 
 

 
 

Basic income/(loss) per share:
 

 
 

 
 

 
 

 
 

Income from continuing operations, net of tax
$
1.79

 
$
1.26

 
$
1.44

 
$
0.99

 
$
1.05

Income/(loss) from discontinued operations, net of tax
0.03

 
(0.02
)
 
(0.01
)
 
(0.18
)
 
0.15

Gain/(loss) from sale of discontinued operations, net of tax

 
(0.02
)
 

 

 
(0.07
)
Net income
$
1.82

 
$
1.22

 
$
1.43

 
$
0.81

 
$
1.13

Diluted income/(loss) per share:
 

 
 

 
 

 
 

 
 

Income from continuing operations, net of tax
$
1.75

 
$
1.23

 
$
1.42

 
$
0.97

 
$
1.03

Income/(loss) from discontinued operations, net of tax
0.03

 
(0.02
)
 
(0.01
)
 
(0.18
)
 
0.15

Gain/(loss) from sale of discontinued operations, net of tax

 
(0.02
)
 

 

 
(0.07
)
Net income
$
1.78

 
$
1.19

 
$
1.41

 
$
0.79

 
$
1.11

Weighted average shares outstanding
 

 
 

 
 

 
 

 
 

Basic
83,499

 
87,502

 
89,070

 
90,825

 
95,088

Diluted
85,234

 
89,122

 
90,564

 
92,429

 
97,109



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Table of Contents

Item 7. Management’s Discussion and Analysis of Financial Condition and Consolidated Results of Operations

CAUTIONARY NOTE REGARDING FORWARD-LOOKING STATEMENTS

This Annual Report on Form 10-K and certain information incorporated herein by reference contain forward-looking statements within the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995. All statements included or incorporated by reference in this Annual Report, other than statements that are purely historical, are forward-looking statements. Words such as “anticipate,” “expect,” “intend,” “plan,” “believe,” “seek,” “estimate,” “will,” “should,” “would,” “could,” “may,” and similar expressions also identify forward-looking statements. The forward-looking statements include, without limitation, statements regarding our future operations, financial condition and prospects,   operating results, revenues and earnings liquidity, our estimated income tax rate, unrecognized tax positions, amortization expenses, impact of recent accounting pronouncements, our cost management program, our acquisition strategy and our growth plans, expectations regarding our recent acquisitions, share repurchases, the level of aggregate U.S. mortgage originations and the reasonableness of the carrying value related to specific financial assets and liabilities.

Our expectations, beliefs, objectives, intentions and strategies regarding future results are not guarantees of future performance and are subject to risks and uncertainties that could cause actual results to differ materially from results contemplated by our forward-looking statements. These risks and uncertainties include, but are not limited to:

compromises in the security or stability of our data and systems, including from cyber-based attacks, the unauthorized transmission of confidential information or systems interruptions;
limitations on access to or increase in prices for data from external sources, including government and public record sources;
changes in applicable government legislation, regulations and the level of regulatory scrutiny affecting our clients or us, including with respect to consumer financial services and the use of public records and consumer data;
our ability to protect proprietary technology rights;
difficult or uncertain conditions in the mortgage and consumer lending industries and the economy generally;
our ability to realize the anticipated benefits of certain acquisitions and the timing thereof;
intense competition in the market against third parties and the in-house capabilities of our clients;
risks related to the outsourcing of services and international operations;
the level of our indebtedness, our ability to service our indebtedness and the restrictions in our various debt agreements;
our ability to attract and retain qualified management;
impairments in our goodwill or other intangible assets;
our cost reduction program and growth strategies, and our ability to effectively and efficiently implement them; and
the remaining tax sharing arrangements and other obligations associated with the spin-off of FAFC.

We urge you to carefully consider these risks and uncertainties and review the additional disclosures we make concerning risks and uncertainties that may materially affect the outcome of our forward-looking statements and our future business and operating results, including those made in Item 1A, “Risk Factors” in this 10-K, as such risk factors may be amended, supplemented or superseded from time to time by other reports we file with the SEC. We assume no obligation to update any forward-looking statements, whether as a result of new information, future events, or otherwise, except as required by applicable law. You are cautioned not to place undue reliance on forward-looking statements, which speak only as of the date of the filing of this Annual Report on Form 10-K.

Business Overview

We are a leading global property information, analytics and data-enabled services provider operating in North America, Western Europe and Asia Pacific. Our combined data from public, contributory and proprietary sources provides detailed coverage of property, mortgages and other encumbrances, property risk and replacement cost, consumer credit, tenancy, location, hazard risk and related performance information. We have more than one million users who rely on our data and predictive decision analytics to reduce risk, enhance transparency and improve the performance of their businesses.

We offer our clients a comprehensive national database covering real property and mortgage information, judgments and liens, building and replacement costs, parcel and geospatial data, criminal background records, eviction information, non-prime lending records, credit information, and tax information, among other data types. Our databases include over 900 million historical property transactions, over 100 million mortgage applications and property-specific data covering approximately 99% of U.S. residential properties, as well as commercial locations, totaling nearly 150 million records. We are also the

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Table of Contents

industry's first parcel-based geocoder and have developed a proprietary parcel database covering more than 145 million parcels across the U.S. We believe the quality of the data we offer is distinguished by our broad range of data sources and our experience in aggregating, organizing, normalizing, processing and delivering data to our clients.

With our data as a foundation, we have built strong analytics capabilities and a variety of value-added business services to meet our clients’ needs for property tax processing, property valuation, mortgage and automotive credit reporting, tenancy screening, hazard risk, property risk and replacement cost, flood plain location determination and other geospatial data analytics and related services.

Overview of Business Environment and Company Developments

Business Environment

The volume of U.S. mortgage loan originations serves as a key market driver for more than half of our business. We believe the volume of real estate and mortgage transactions is primarily affected by real estate prices, the availability of funds for mortgage loans, mortgage interest rates, employment levels and the overall state of the U.S. economy. We believe mortgage origination loan applications decreased by approximately 20% in 2017 relative to 2016, primarily due to significantly lower mortgage refinance volumes resulting from rising interest rates. For 2018, we expect the trend in rising interest rates to continue and therefore we expect 2018 mortgage unit volumes to be approximately 10% lower relative to 2017 levels, mostly due to lower expected refinance activity.

We generate the majority of our revenues from clients with operations in the U.S. residential real estate, mortgage origination and mortgage servicing markets. Approximately 38.7% , 43.0% , and 33.5% of our operating revenues for the year ended December 31, 2017, 2016 and 2015 , respectively, were generated from our ten largest clients who consist of some of the largest U.S. mortgage originators and servicers. One of our clients, Bank of America, accounted for 11.1% of our operating revenues, respectively, for the year ended December 31, 2017 , and two of our clients, Wells Fargo and Bank of America, accounted for 14.0% and 11.5% , respectively, of our operating revenues for the year ended December 31, 2016 , with both of our business segments reporting revenue from these customers. No client accounted for 10.0% or more of our operating revenues for the year ended December 31, 2015 .

Recent Company Developments

Acquisitions

In August 2017, we completed the acquisitions of Mercury, Myriad and Clareity for total cash of approximately $189.4 million. The acquisition of Myriad included contingent consideration of up to $3.0 million , to be paid in cash by 2019 upon the achievement of certain revenue targets in fiscal years 2017 and 2018. See Note 16 - Acquisitions for further discussion.    
    
Financing Activities

In August 2017, we amended and restated our Credit Agreement. The Credit Agreement provides for a $1.8 billion Term Facility, and a $700.0 million five-year Revolving Facility. The Term Facility matures and the Revolving Facility expires in August 2022. The Revolving Facility includes a $100.0 million multicurrency revolving sub-facility and a $50.0 million letter of credit sub-facility. The Credit Agreement also provides for the ability to increase the Term Facility and Revolving Facility by up to $100.0 million in the aggregate; however, the lenders are not obligated to do so. See Note 8 - Long Term Debt for further discussion.

Productivity & Cost Management

In line with our on-going commitment to operational excellence and margin expansion, we achieved our cost reduction target of $30.0 million in 2017. Savings were realized through the reduction of operating costs, selling, general and administrative costs, outsourcing certain business process functions, consolidation of real estate facilities and other operational improvements.

Unless otherwise indicated, the Management’s Discussion and Analysis of Financial Condition and Results of Operations in this Annual Report on Form 10-K relate solely to the discussion of our continuing operations.


23

Table of Contents

Consolidated Results of Operations

Year Ended December 31, 2017 Compared to Year Ended December 31, 2016

Operating Revenues

Our consolidated operating revenues were $1.9 billion for the year ended December 31, 2017 , a decrease of $101.4 million when compared to 2016 , and consisted of the following:

(in thousands, except percentages)
 
2017
 
2016
 
$ Change
 
% Change
PIRM
 
$
703,032

 
$
706,496

 
$
(3,464
)
 
(0.5
)%
UWS
 
1,157,432

 
1,256,841

 
(99,409
)
 
(7.9
)
Corporate and eliminations
 
(9,347
)
 
(10,780
)
 
1,433

 
(13.3
)
Operating revenues
 
$
1,851,117

 
$
1,952,557

 
$
(101,440
)
 
(5.2
)%

Our PIRM segment revenues decreased by $3.5 million , or 0.5% , when compared to 2016 . Acquisition activity contributed $10.5 million in 2017 . Excluding acquisition activity, the decrease of $14.0 million was primarily due to lower property insights revenues of $22.2 million from lower mortgage loan origination volumes and project-related revenues and lower other revenues of $6.8 million, partially offset by higher insurance & spatial solutions revenues of $15.0 million, improved pricing, market share gains and new product contributions.

Our UWS segment revenues decreased by $99.4 million , or 7.9% , when compared to 2016 . Acquisition activity contributed $30.4 million in 2017 . Excluding acquisition activity, the decrease of $129.8 million was primarily comprised of revenue reductions in valuation solutions of $106.8 million, flood data solutions of $9.1 million and other of $13.9 million. These reductions reflect lower mortgage loan origination volumes as well as the impact of the planned vendor diversification by a significant appraisal management client.

Our corporate and eliminations revenues were comprised of intercompany revenue eliminations between our operating segments.

Cost of Services (exclusive of depreciation and amortization)

Our consolidated cost of services was $1.0 billion for the year ended December 31, 2017 , a decrease of $69.1 million , or 6.6% , when compared to 2016 . Acquisition activity contributed $18.6 million of additional cost in 2017 . Excluding acquisition activity, the decrease of $87.7 million was primarily due to lower revenues and our on-going operational efficiency programs.

Selling, General and Administrative Expense

Our consolidated selling, general and administrative expenses were $459.8 million for the year ended December 31, 2017 , an increase of $1.7 million , or 0.4% , when compared to 2016 . Acquisition activity contributed an increase of $7.2 million in 2017 . Excluding acquisition activity, the decrease of $5.5 million was primarily due to lower personnel-related expenses of $59.8 million largely from lower variable compensation and the favorable impact of our ongoing operational efficiency programs. These programs also lowered facility costs by $2.3 million, travel and communication costs by $2.4 million and other costs by $9.4 million, partially offset by higher legal settlement costs of $14.0 million, higher external services costs of $32.4 million (including investments in technology, innovation and compliance-related capabilities) and higher professional fees of $22.0 million.

Depreciation and Amortization

Our consolidated depreciation and amortization expense was $177.8 million for the year ended December 31, 2017 , an increase of $5.2 million , or 3.0% , when compared to 2016 . Acquisition activity contributed $10.4 million in 2017 . Excluding acquisition activity, the decrease of $5.2 million was primarily due to assets that were fully depreciated in the prior year, primarily in the UWS segment.


24


Operating Income

Our consolidated operating income was $238.6 million for the year ended December 31, 2017 , a decrease of $39.3 million , or 14.1% , when compared to 2016 , and consisted of the following:

(in thousands, except percentages)
 
2017
 
2016
 
$ Change
 
% Change
PIRM
 
$
89,129

 
$
101,700

 
$
(12,571
)
 
(12.4
)%
UWS
 
233,366

 
255,583

 
(22,217
)
 
(8.7
)
Corporate and eliminations
 
(83,877
)
 
(79,343
)
 
(4,534
)
 
5.7

Operating income
 
$
238,618

 
$
277,940

 
$
(39,322
)
 
(14.1
)%

Our PIRM segment operating income decreased by $12.6 million , or 12.4% , when compared to 2016 . Acquisition-related activity contributed $3.2 million to operating income in 2017 . Excluding acquisition activity, operating income decreased $15.8 million and operating margins decreased 199 basis points primarily due to lower property insights revenues and higher legal settlement costs of $14.0 million, partially offset by higher insurance & spatial solutions revenues and the impact of our on-going operational efficiency programs.

Our UWS segment operating income decreased by $22.2 million , or 8.7% , when compared to 2016 . Acquisition-related activity contributed $1.4 million of operating losses in 2017 primarily due to the amortization of acquired intangibles. Excluding acquisition activity, operating income decreased $23.6 million and operating margins remained relatively consistent when compared to 2016 . The decrease was primarily due to lower revenues, partially offset by the impact of our ongoing operational efficiency programs.

Corporate and eliminations operating loss increased $4.5 million , or 5.7% , due to higher stock-based compensation of $4.2 million from a one-time vesting acceleration in accordance with our equity plan, along with higher external services costs from investments in technology, innovation and compliance-related capabilities of $48.0 million, partially offset by the impact of ongoing operational efficiency programs.

Total Interest Expense, Net

Our consolidated total interest expense, net was $61.8 million for the year ended December 31, 2017 , an increase of $1.5 million , or 2.5% , when compared to 2016 . The increase was primarily due to a higher average outstanding principal balance in 2017 and higher interest rates.

Loss on early extinguishment of debt

Our consolidated loss on early extinguishment of debt was $1.8 million for the year ended December 31, 2017 , a decrease of $24.8 million when compared to 2016 . The decrease is primarily related to losses on our extinguishment of debt of $24.4 million in connection with the redemption of all outstanding balances under the 7.25% senior notes in July 2016 and $2.2 million in connection with the pay down on the 7.55% senior debentures in November 2016. For the year ended December 31, 2017 , we wrote-off unamortized debt issuance costs of $1.8 million due to financing activities in August 2017.

Impairment Loss on Investment in Affiliates

Our consolidated impairment loss on investment in affiliates was $3.8 million for the year ended December 31, 2017 , a decrease of $19.6 million , or 83.7% . Such write-downs are due to other-than-temporary losses in value in investments, reflecting our expected inability to recover the carrying amount of the investments.

Loss on Investments and Other, Net

Our consolidated loss on investments and other, net was $2.3 million for the year ended December 31, 2017 , an unfavorable variance of $22.1 million when compared to 2016 . The variance is primarily due to the prior year gain of $8.0 million on the fair value adjustment of the contingent consideration related to the acquisition of FNC, Inc. ("FNC") in April 2016, a prior year gain of $11.4 million from the sale of investments, prior year losses of $2.0 million related to supplemental benefit plans, current year losses of $5.1 million from the final settlement of a previously terminated pension plan, current year

25


net losses of $1.9 million in connection with the purchase of Mercury, partially offset by higher realized gains on investments of $2.3 million.

Provision for Income Taxes

Our consolidated provision for income taxes from continuing operations was $18.2 million and $54.5 million for the years ended December 31, 2017 and 2016 , respectively. Our effective income tax rate was 10.8% and 33.3% for the years ended December 31, 2017 and 2016 , respectively. T he change in the effective income tax rate was primarily due to the enactment of the Tax Cuts and Jobs Act ("TCJA") enacted in December 2017, which required the remeasurement of our federal deferred tax assets and liabilities due to the reduction of U.S. corporate income tax rate from 35.0% to 21.0%. See Note 9 - Income Taxes of the Notes to Consolidated Financial Statements included in Item 8 - Financial Statements and Supplementary Data of this Annual Report on Form 10-K for further discussion.

Income from Discontinued Operations, Net of Tax

Our consolidated income from discontinued operations, net of tax was $2.3 million for the year ended December 31, 2017 , a favorable variance of $3.8 million , when compared to 2016 , due primarily to a legal settlement gain in the current year, partially offset by legal costs.

Year Ended December 31, 2016 Compared to Year Ended December 31, 2015

Operating Revenues

Our consolidated operating revenues were $2.0 billion for the year ended December 31, 2016 , an increase of $424.4 million when compared to 2015 , and consisted of the following:

(in thousands, except percentages)
 
2016
 
2015
 
$ Change
 
% Change
PIRM
 
$
706,496

 
$
712,335

 
$
(5,839
)
 
(0.8
)%
UWS
 
1,256,841

 
825,339

 
431,502

 
52.3

Corporate and eliminations
 
(10,780
)
 
(9,564
)
 
(1,216
)
 
12.7

Operating revenues
 
$
1,952,557

 
$
1,528,110

 
$
424,447

 
27.8
 %

Our PIRM segment revenues decreased by $5.8 million , or 0.8% , when compared to 2015 . Acquisition activity contributed $14.5 million in 2016. Excluding acquisition activity, the decrease of $20.3 million was primarily due to lower property insights of $20.8 million from lower project-related revenues and lower other revenues of $5.3 million, partially offset by higher insurance & spatial solutions of $5.8 million from improved pricing and new product offerings.

Our UWS segment revenues increased by $431.5 million , or 52.3% , when compared to 2015 . Acquisition activity contributed $384.8 million in 2016 . Excluding acquisition activity, the increase of $46.7 million was primarily due to higher mortgage loan origination volumes and market-share gains, which increased our revenues from property tax solutions by $37.5 million, credit solutions by $36.2 million and flood data solutions by $7.5 million, partially offset by lower valuation solutions of $3.5 million and lower other revenues of $31.0 million due to certain business line exits and market volume decreases.

Our corporate and eliminations revenues were comprised of intercompany revenue eliminations between our operating segments.

Cost of Services (exclusive of depreciation and amortization)

Our consolidated cost of services was $1.0 billion for the year ended December 31, 2016 , an increase of $267.4 million , or 34.4% , when compared to 2015 . Acquisition activity contributed an increase of $272.5 million in 2017. Excluding acquisition activity, the decrease of $5.1 million was primarily due to lower costs of $26.0 million resulting from our on-going operational efficiency programs and favorable product mix, partially offset by higher costs of $20.9 million associated with higher mortgage origination volumes.


26


Selling, General and Administrative Expense

Our consolidated selling, general and administrative expenses was $458.1 million for the year ended December 31, 2016 , an increase of $60.3 million , or 15.2% , when compared to 2015 . Acquisition activity contributed an increase of $74.7 million in 2017. Excluding acquisition activity, the decrease of $14.4 million was primarily due to our on-going operational efficiency programs which resulted in lower compensation-related expenses of $20.4 million and lower professional fees of $18.4 million, partially offset by higher external services costs of $17.1 million (including cyber-security and compliance costs), higher provision for doubtful accounts of $5.1 million and other of $2.2 million.

Depreciation and Amortization

Our consolidated depreciation and amortization expense was $172.6 million for the year ended December 31, 2016 , an increase of $22.2 million , or 14.8% , when compared to 2015 . Acquisition activity contributed $32.3 million in 2017. Excluding acquisition activity, the decrease of $10.1 million was primarily due to assets that were fully depreciated in the prior year primarily in the UWS segment.

Operating Income

Our consolidated operating income was $277.9 million for the year ended December 31, 2016 , an increase of $74.5 million , or 36.6% , when compared to 2015 , and consisted of the following:

(in thousands, except percentages)
 
2016
 
2015
 
$ Change
 
% Change
PIRM
 
$
101,700

 
$
96,707

 
$
4,993

 
5.2
 %
UWS
 
255,583

 
192,367

 
63,216

 
32.9

Corporate and eliminations
 
(79,343
)
 
(85,625
)
 
6,282

 
(7.3
)
Operating income
 
$
277,940

 
$
203,449

 
$
74,491

 
36.6
 %

Our PIRM segment operating income increased by $5.0 million , or 5.2% , when compared to 2015 and operating margins increased 50 basis points primarily due to the impact of improved pricing and new product offerings in our insurance & spatial solutions and the impact of our on-going operational efficiency programs; partially offset by lower project-related revenues.

Our UWS segment operating income increased by $63.2 million , or 32.9% , when compared to 2015 . Acquisition-related activity contributed $15.4 million to operating income in 2016 . Excluding acquisition activity, operating income increased $47.8 million and operating margins increased 434 basis points primarily due to an increase in mortgage loan origination volumes, market-share gains, product mix, and the impact of ongoing operational efficiency programs.

Corporate and eliminations operating loss decreased $6.3 million , or 7.3% , due to higher non-recurring selling, general and administrative expenses primarily related to investments related to our operational efficiency programs in 2015.

Total Interest Expense, Net

Our consolidated total interest expense, net was $60.3 million for the year ended December 31, 2016 , a decrease of $2.1 million , or 3.4% , when compared to 2015 . The decrease was primarily due to lower interest rates, partially offset by a higher average outstanding principal balance in the current year and an out-of-period adjustment recorded during the first quarter of 2015, which reduced interest expense by $5.2 million. The lower interest rates were the result of our financing activities in July 2016 in which we amended our Credit Agreement and redeemed our 7.25% senior notes.

Loss on early extinguishment of debt

Our consolidated loss on early extinguishment of debt was $26.6 million for the year ended December 31, 2016 , an increase of $25.0 million when compared to 2015 . The increase is primarily related to our extinguishment of debt of $24.4 million in connection with the redemption of all outstanding balances under the 7.25% senior notes in July 2016 and $2.2 million in connection with the pay down on the 7.55% senior debentures in November 2016. For the year ended December 31, 2016, we wrote-off unamortized debt issuance costs of $1.6 million due to financing activities in April 2015.


27


Tax indemnification release

Our federal FAFC indemnification receivable of $23.4 million was recognized as tax indemnification release in our income from continuing operations for the year ended December 31, 2016. The release of the federal FAFC indemnification was due to the closure of the IRS audit for the exam years ended December 31, 2005 through 2009. Our associated federal tax reserves for uncertain tax benefits of $21.8 million and federal tax liability of $1.5 million was released and recognized as income tax benefit through provision for income taxes. Net income from continuing operations was not impacted due to the offsetting favorable tax benefit recognized from the release of the federal tax reserves for uncertain tax benefits, which resulted in a favorable variance to the effective tax rate.

Impairment Loss on Investment in Affiliates

Our consolidated impairment loss on investment in affiliates was $23.4 million for the year ended December 31, 2016 . Such write-downs are due to other-than-temporary losses in value in investments, reflecting our inability to recover the carrying amount of the investments.

Gain on Investments and Other, Net

Our consolidated gain on investments and other was $19.8 million for the year ended December 31, 2016 , a decrease of $14.1 million when compared to 2015 . The decrease is primarily due to the prior year acquisition of the remaining 49.9% interest in RELS LLC ("RELS") which resulted in a $34.3 million gain due to the step-up in fair value on the previously held interest in 2015, losses in the current year compared to the prior year on employee benefits of $1.5 million, partially offset by a current year gain of $8.0 million on the fair value adjustment of the contingent consideration related to the FNC acquisition, $11.4 million gain from the sale of investments, gains in the current year compared to prior year losses on the investments related to supplemental benefit plans of $2.0 million and other of $0.3 million.

Provision for Income Taxes

Our consolidated provision for income taxes from continuing operations was $54.5 million and $57.4 million for the years ended December 31, 2016 and 2015 , respectively. Our effective income tax rate was 33.3% and 33.4% for the years ended December 31, 2016 and 2015 , respectively. While the effective income tax rate remained relatively flat, we recorded changes due to the closure of the IRS audit for the exam years ended December 31, 2005 through 2009, which we were indemnified by FAFC, and an out-of-period adjustment recorded during the fourth quarter of 2016; these were mostly offset by an increase in current year valuation allowance on certain deferred tax assets that may not be recognized in the future.

Equity in Earnings of Affiliates, Net of Tax

Our consolidated equity in earnings of affiliates, net of tax was $0.5 million for the year ended December 31, 2016 , a decrease of $13.2 million , or 96.4% , when compared to 2015 . We have equity interests in various affiliates which primarily provide settlement services in connection with residential mortgage loans. The decrease was primarily due to the acquisition of the remaining interest in RELS in December 2015, which contributed $12.0 million of earnings, net of tax in 2015. As of January 1, 2016, RELS operated as a consolidated subsidiary and is no longer accounted for under the equity method of accounting.

Loss from Discontinued Operations, Net of Tax

Our consolidated loss from discontinued operations, net of tax was $1.5 million for the year ended December 31, 2016 , an unfavorable variance of $0.9 million when compared to 2015 , primarily related to higher professional fees.

Loss from Sale of Discontinued Operations, Net of Tax

Our consolidated loss from sale of discontinued operations, net of tax was $1.9 million for the year ended December 31, 2016 , primarily due to transaction payments under an amendment to the sale agreement of collateral solutions and field services businesses.

Net Income Attributable to Noncontrolling Interests

In January 2016, we acquired the remaining 40% interest in New Zealand-based Property IQ Ltd. (“PIQ"). Our consolidated net income attributable to noncontrolling interests for the year ended December 31, 2015 was $1.2 million .

28



Liquidity and Capital Resources

Cash and cash equivalents totaled $118.8 million and $72.0 million as of December 31, 2017 and 2016 , respectively, representing an increase of $46.8 million . Cash and cash equivalents decreased $27.1 million in 2016 compared to 2015 .

We hold our cash balances inside and outside of the U.S. Our cash balances held outside of the U.S. are primarily related to our international operations. As of December 31, 2017 , we held $46.3 million in foreign jurisdictions. Most of the amounts held outside of the U.S. could be repatriated to the U.S. without the assessment of additional income tax other than the one-time transition tax pursuant to the TCJA. The Company is finalizing and will report this aspect of the TCJA during 2018. We plan to maintain significant cash balances outside the U.S. for the foreseeable future.

Restricted cash of $7.6 million and $17.9 million at December 31, 2017 and 2016 , respectively, represents cash pledged for various letters of credit provided in the ordinary course of business to certain vendors in connection with obtaining insurance and real property leases and escrow accounts due to acquisitions and divestitures. The variance is due to settlements of escrow accounts.

Cash Flow

Operating Activities. Cash provided by operating activities reflects net income adjusted for certain non-cash items and changes in operating assets and liabilities. Total cash provided by operating activities was $383.6 million , $413.6 million and $328.5 million for the years ended December 31, 2017 , 2016 and 2015 , respectively. The decrease in cash provided by operating activities in 2017 relative to 2016 was primarily due to lower net earnings as adjusted to exclude non-cash items, partially offset by favorable changes in working capital. We also benefited from lower cash used by operating activities from our discontinued operations of $4.1 million in 2017.

The increase in cash provided by operating activities in 2016 relative to 2015 was primarily due to cash generated from higher net earnings, as adjusted to exclude non-cash items, offset by unfavorable changes in working capital. We also benefited from lower cash used by operating activities from our discontinued operations of $7.2 million .

Investing Activities. Total cash used in investing activities consisted primarily of capital expenditures, acquisitions and dispositions. Cash used in investing activities was approximately $262.0 million , $481.8 million , and $277.2 million for the years ended December 31, 2017 , 2016 and 2015 , respectively.

Cash used in investing activities from continuing operations during 2017 was primarily related to net cash paid for acquisitions, including Mercury for $153.0 million, Myriad for $22.0 million and Clareity for $15.0 million. Further, we had investments in property and equipment and capitalized data of $40.5 million and $35.0 million , respectively, and purchases of investments of $5.9 million , partially offset by changes in restricted cash of $7.9 million .

Cash used in investing activities from continuing operations during 2016 was primarily related to net cash paid for acquisitions, including $394.9 million for FNC in April 2016, $18.0 million for the remaining interest in PIQ in January 2016 and $2.0 million for other acquisitions that were not significant. Further, we had investments in property and equipment and capitalized data of $45.2 million and $35.5 million , respectively, changes in restricted cash of $7.0 million and purchases of investments of $3.4 million ; partially offset by proceeds from the sale of marketable securities of $21.8 million and proceeds from the sale of investments of $2.5 million .

Cash used in investing activities from continuing operations during 2015 was primarily related to net cash paid for acquisitions, including $27.1 million for RELS in December 2015, $48.1 million for Cordell Information Pty Ltd in October 2015 and $119.3 million for LandSafe Appraisal Services, Inc. in September 2015. Further, we had investments in property and equipment and capitalized data of $44.1 million and $36.4 million , respectively, in 2015.

For the year ending December 31, 2018 , we anticipate investing between $90 million and $100 million in capital expenditures for property and equipment and capitalized data. Capital expenditures are expected to be funded by a combination of existing cash balances, cash generated from operations or additional borrowings.

Financing Activities. Total cash used in financing activities was $73.4 million and $58.5 million for the years ended December 31, 2017 and 2015 , respectively. Total cash provided by financing activities was $41.1 million for the year ended December 31, 2016 .


29


Net cash used in financing activities during 2017 was primarily comprised of repayment of long-term debt of $1.8 billion , share repurchases of $207.4 million , debt issuance costs of $14.3 million and net settlement from stock-based compensation related transactions of $4.4 million , partially offset by proceeds from debt issuance of $2.0 billion .

Net cash provided by financing activities during 2016 was primarily comprised of proceeds from debt issuance of $962.0 million and net settlement from stock-based compensation related transactions of $6.7 million , partially offset by repayment of long-term debt of $710.0 million , share repurchases of $195.0 million , debt extinguishment premiums of $16.3 million and debt issuance costs of $6.3 million .

Net cash used in financing activities during 2015 was primarily comprised of share repurchases of $97.4 million , repayment of long-term debt of $82.9 million and debt issuance costs of $6.5 million , partially offset by proceeds from debt issuance of $114.4 million and net settlement from stock-based compensation related transactions of $13.9 million .

Financing and Financing Capacity

We had total debt outstanding of $1.8 billion and $1.6 billion as of December 31, 2017 and 2016 , respectively. Our significant debt instruments are described below.

Credit Agreement

In August 2017, we amended and restated our Credit Agreement. The Credit Agreement provides for a $1.8 billion Term Facility and a $700.0 million Revolving Facility. The Term Facility matures and the Revolving Facility expires in August 2022. The Credit Agreement also provides for the ability to increase the Term Facility and/or Revolving Facility by up to $100.0 million in the aggregate; however, the lenders are not obligated to do so. For a detailed description of our Credit Agreement, see Note 8 - Long-Term Debt of our consolidated financial statements. As of December 31, 2017 , we had borrowing capacity under the Revolving Facility of $700.0 million and were in compliance with the financial and restrictive covenants of the Credit Agreement. See Note 8 -Long Term Debt for further discussion.

The Credit Agreement provides that loans under the Term Facility shall be repaid in equal quarterly installments, commencing on the last day of the next full fiscal quarter and continuing on each three-month anniversary thereafter. The loans under the Term Facility shall be repaid in an amount equal to $22.5 million for the first eight quarterly payments and in an amount equal to $45.0 million for each quarterly payment thereafter. The outstanding balance of the term loans will be due in August 2022.

The Credit Agreement contains the following financial maintenance covenants: (i) a maximum total leverage ratio not to exceed 4.50 : 1.00 ; (stepped down to 4.25 : 1.00 starting with the fiscal quarter ending on September 30, 2018, with a further step down to 4.00 : 1.00 starting with the fiscal quarter ending on September 30, 2019, with an additional step down to 3.75 : 1.00 starting with the fiscal quarter ending on September 30, 2020, and a final step down to 3.50 : 1.00 starting with the fiscal quarter ending on September 30, 2021) and (ii) a minimum interest coverage ratio of at least 3.50 : 1.00 .

At December 31, 2017 , we had borrowing capacity of $700.0 million under the Revolving Facility and we were in compliance with all of our covenants under the Credit Agreement. However, if we have a significant increase in our outstanding debt or if our covenant EBITDA decreases significantly, we may be unable to incur additional indebtedness, and the lenders under the Credit Agreement may be unwilling to permit us to amend the financial or restrictive covenants described above to provide additional flexibility.

As of December 31, 2017 and December 31, 2016 , we recorded $1.0 million and $0.8 million , respectively, of accrued interest expense.    

Interest Rate Swaps

We have entered into amortizing interest rate swaps ("Swaps") in order to convert a portion of our interest rate exposure on the Term Facility floating rate borrowings from variable to fixed. In June 2017, we entered into Swaps which become effective in March 2018 and terminate in March 2021. The Swaps entered in June 2017 are for an initial notional balance of $275.0 million, with a notional step up of $200.0 million in March 2019, and a fixed interest rate of 1.83%. In August 2016, we entered into Swaps which became effective in September 2016 and terminate in April 2020. The Swaps entered in August 2016 are for an initial notional balance of $500.0 million, with a fixed interest rate of 1.03%, and amortize quarterly by $25.0 million through December 2018, with a step up in the notional balance of $100.0 million in March 2019 and

30


continued quarterly amortization of $25.0 million through April 2020. In May 2014, we entered into Swaps which became effective in December 2014 and terminate in March 2019. The Swaps entered in May 2014 are for an initial notional balance of $500.0 million, with a fixed interest rate of 1.57%, and amortize quarterly by $12.5 million through December 31, 2017 and $25.0 million through December 31, 2018.

Liquidity and Capital Strategy

We expect that cash flows from operations and current cash balances, together with available borrowings under our Revolving Facility, will be sufficient to meet operating requirements through the next twelve months. Cash available from operations, however, could be affected by any general economic downturn or any decline or adverse changes in our business such as a loss of clients, competitive pressures or other significant change in business environment.

We strive to pursue a balanced approach to capital allocation and will consider the repurchase of common shares, the retirement of outstanding debt, investments and the pursuit of strategic acquisitions on an opportunistic basis.

During the years ended December 31, 2017, 2016 and 2015 , we repurchased approximately $4.6 million , 5.0 million and 2.5 million shares of our common stock for $207.4 million , $195.0 million and $97.4 million , respectively, including commission costs.

Availability of Additional Capital

Our access to additional capital fluctuates as market conditions change. There may be times when the private capital markets and the public debt or equity markets lack sufficient liquidity or when our securities cannot be sold at attractive prices, in which case we would not be able to access capital from these sources. Based on current market conditions and our financial condition (including our ability to satisfy the conditions contained in our debt instruments that are required to be satisfied to permit us to incur additional indebtedness), we believe that we have the ability to effectively access these liquidity sources for new borrowings. However, a weakening of our financial condition, including a significant decrease in our profitability or cash flows or a material increase in our leverage, could adversely affect our ability to access these markets and/or increase our cost of borrowings.

Contractual Obligations

A summary, by due date, of our total contractual obligations at December 31, 2017 , is as follows:

(in thousands)
Less than 1 Year
 
1-3 Years
 
3-5 Years
 
More than 5 Years
 
Total
Operating leases
$
27,860

 
$
49,408

 
$
27,105

 
$
62,175

 
$
166,548

Long-term debt
70,046

 
297,357

 
1,395,259

 
14,645

 
1,777,307

Interest payments related to debt (1)
61,775

 
114,854

 
78,546

 
6,081

 
261,256

Total (2)
$
159,681

 
$
461,619

 
$
1,500,910

 
$
82,901

 
$
2,205,111

 
 
 
 
 
 
 
 
 
 

(1)
Estimated interest payments, net of the effect of our Swaps, are calculated assuming current interest rates over minimum maturity periods specified in debt agreements.
(2)
Excludes a net liability of $12.0 million related to uncertain tax positions including associated interest and penalties, and deferred compensation of $35.3 million due to uncertainty of payment period.

Critical Accounting Policies and Estimates

Our significant accounting policies are discussed in Note 2 - Significant Accounting Policies of the Notes to Consolidated Financial Statements included in Item 8 - Financial Statements and Supplementary Data . We consider the accounting policies described below to be critical in preparing our consolidated financial statements. These policies require us to make estimates and judgments that affect the reported amounts of certain assets, liabilities, revenues, expenses and related disclosures of contingencies. Our assumptions, estimates and judgments are based on historical experience, current trends and other factors to be relevant at the time we prepare the consolidated financial statements. Although our estimates and assumptions are reasonable, we cannot determine future events. Consequently, actual results could differ materially from our assumptions and estimates.

31



Revenue recognition. We derive our revenues principally from U.S. mortgage originators and servicers with good creditworthiness. Our product and service deliverables are generally comprised of data or other related services. Our revenue arrangements with our clients generally include a work order or written agreement specifying the data products or services to be delivered and related terms of sale including payment amounts and terms. The primary revenue recognition-related judgments we exercise are to determine when all of the following criteria have been met: (i) persuasive evidence of an arrangement exists; (ii) delivery has occurred or services have been rendered; (iii) our price to the buyer is fixed or determinable; and (iv) collectability is reasonably assured.

For products or services where delivery occurs at a point in time, we recognize revenue upon delivery. These products or services include sales of tenancy data and analytics, credit solutions for mortgage and automotive industries, under-banked credit services, flood data and services and claims management.

For products or services where delivery occurs over time, we recognize revenue ratably on a subscription basis over the contractual service period once initial delivery has occurred. Generally, these service periods range from one to three years. Products or services recognized on a license or subscription basis include information and analytic products, property risk and replacement cost, flood database licenses, realtor's solutions and lending solutions. For certain of our products or services, clients may also pay us upfront set-up fees, which we defer and recognize as revenue over the longer of the contractual term or expected client relationship period.

Property tax processing revenues are comprised of periodic loan fees and life-of-loan fees. For periodic loan fee arrangements, we generate monthly fees at a contracted rate for as long as we service the loan. Loans serviced with a one-time, life-of-loan fee are billed once the loan is boarded to our tax servicing system in accordance with a client tax servicing agreement. Life-of-loan fees are then deferred and recognized ratably over the expected service period. The rates applied to recognize revenues assume a 10 -year expected life and are adjusted to reflect prepayments. We review the tax service contract portfolio monthly to determine if there have been material changes in the expected lives, deferred on-boarding costs, expected service period and/or changes in the number and/or timing of prepayments. Accordingly, we may adjust the rates to reflect current trends.

Purchase Accounting. The purchase method of accounting requires companies to assign values to assets and liabilities acquired based upon their fair values at the acquisition date. In most instances, there are not readily defined or listed market prices for individual assets and liabilities acquired in connection with a business, including intangible assets. The determination of fair value for assets and liabilities in many instances requires a high degree of estimation. The valuation of intangible assets, in particular, is very subjective. We generally obtain third-party valuations to assist us in estimating fair values. The use of different valuation techniques and assumptions could change the amounts and useful lives assigned to the assets and liabilities acquired and related amortization expense.

Goodwill and other intangible assets. We perform an annual impairment test for goodwill and other indefinite-lived intangible assets for each reporting unit every fourth quarter, or on an interim basis if an indicator of impairment is present. In assessing the overall carrying value of our goodwill and other intangibles, we could first assess qualitative factors to determine whether the fair value of a reporting unit is less than its carrying amount. Examples of such events or circumstances include the following: cost factors, financial performance, legal and regulatory factors, entity specific events, industry and market factors, macroeconomic conditions and other considerations. For goodwill, if we determine that it is more likely than not that the fair value of a reporting unit is less than its carrying value, then quantitative impairment testing is performed. We could also elect to perform a quantitative impairment test without first assessing qualitative factors. In analyzing goodwill for the quantitative impairment test, we use a combination of the income and market approach.

If the fair value of the reporting unit exceeds its carrying value, then goodwill is not considered impaired and no additional analysis is required. However, if the book value is greater than the fair value, an impairment loss is recorded for the excess. The valuation of goodwill requires assumptions and estimates of many critical factors including revenue growth, cash flows, market multiples and discount rates.

For other indefinite-lived intangible assets, if we determine that it is more likely than not that the fair value of a reporting unit is less than its carrying value, then quantitative impairment testing is performed. In assessing the fair value of indefinite-lived intangibles, we compare the fair value of the asset to its carrying value to determine if there is an impairment. If the fair value of the asset is less than its carrying value, an impairment loss is recorded. See further discussion in Note 6 – Goodwill, Net of the Notes to Consolidated Financial Statements included in Item 8 - Financial Statements and Supplementary Data of this Annual Report on Form 10-K for further discussion.


32


As of December 31, 2017 , our reporting units related to continuing operations are PIRM and UWS. During the fourth quarter of 2017, we elected to perform a quantitative impairment test on our reporting units without first assessing qualitative factors. Determining the fair value of a reporting unit is judgmental in nature and requires the use of significant estimates and assumptions, including revenue growth rates, operating margins, discount rates and future market conditions, among others. Key assumptions used to determine the fair value of our reporting units in our testing were: (a) expected cash flows for the period from 2018 to 2023; and (b) discount rates ranging from 8.5% and 9.0% , which were based on management's best estimate of an after-tax weighted average cost of capital. We noted no indicators of impairment on our reporting units related to continuing operations through our Step 1 analysis. It is reasonably possible that changes in the facts, judgments, assumptions and estimates used in assessing the fair value of the goodwill could cause a reporting unit to become impaired.

Income taxes. We account for income taxes under the asset and liability method, whereby we recognize deferred tax assets and liabilities for the future tax consequences attributable to differences between the financial statement carrying amounts of existing assets and liabilities and their respective tax bases as well as expected benefits of utilizing net operating loss and credit carryforwards. We measure deferred tax assets and liabilities using enacted tax rates we expect to apply in the years in which we expect to recover or settle those temporary differences. We recognize in income the effect of a change in tax rates on deferred tax assets and liabilities in the period that includes the enactment date.

We recognize the effect of income tax positions only if sustaining those positions is more likely than not. We reflect changes in recognition or measurement of uncertain tax positions in the period in which a change in judgment occurs. We recognize interest and penalties, if any, related to uncertain tax positions within income tax expense. Accrued interest and penalties are included within the related tax liability line in the accompanying consolidated balance sheet.

We evaluate the need to establish a valuation allowance based upon expected levels of taxable income, future reversals of existing temporary differences, tax planning strategies and recent financial operations. We establish a valuation allowance to reduce deferred tax assets to the extent it is more-likely-than-not that some or all of the deferred tax assets will not be realized.

Stock-based compensation. Our primary means of providing stock-based compensation is granting restricted stock units (“RSUs”) and performance-based restricted stock units (“PBRSUs”). The fair value of any grant is based on the market value of our shares on the date of grant and is generally recognized as compensation expense over the vesting period. We measure the cost of employee services received in exchange for an award of equity instruments based on the grant-date fair value of the award. The cost is recognized over the period during which an employee is required to provide services in exchange for the award. We utilize the Monte-Carlo simulation method to estimate the fair value for any PBRSUs granted and the Black-Scholes model to estimate the fair value of stock options. We apply the straight-line single option method of attributing the value of stock-based compensation expense. As stock-based compensation expense recognized in results of operations is based on awards ultimately expected to vest, stock-based compensation expense has been reduced for forfeitures. Forfeitures are recognized at the time they occur. We apply the long-form method for determining the pool of windfall tax benefits.

In addition, we have an employee stock purchase plan that allows eligible employees to purchase common stock of the Company at 85.0% of the closing price on the first or last day of each quarter, whichever is lower. We recognize an expense in the amount equal to the estimated fair value of the discount.

Recent Accounting Pronouncements

For a description of recently issued and adopted accounting pronouncements, including the respective dates of adoption and expected effects on our results of operations and financial condition, see Note 2 - Significant Accounting Policies of the Notes to Consolidated Financial Statements included in Item 8 - Financial Statements and Supplementary Data of this Annual Report on Form 10-K, which is incorporated by reference in response to this item.

Item 7A. Quantitative and Qualitative Disclosures about Market Risk

Our primary exposure to market risk relates to interest-rate risk associated with certain financial instruments. We monitor our risk associated with fluctuations in interest rates and currently use derivative financial instruments to hedge some of these risks. We have entered into Swaps in order to convert a portion of our interest rate exposure on the Term Facility floating rate borrowings from variable to fixed. In June 2017, we entered into Swaps which become effective in March 2018 and terminate in March 2021. The Swaps entered in June 2017 are for an initial notional balance of $275.0 million , with a notional step up of $200.0 million in March 2019 and a fixed interest rate of 1.83% . In August 2016, we entered into Swaps which became effective in September 2016 and terminate in April 2020. The Swaps entered in August 2016 are for an initial notional balance of $500.0 million , with a fixed interest rate of 1.03% , and amortize quarterly by $25.0 million through

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Table of Contents

December 2018, with a step up in the notional balance of $100.0 million in March 2019 and continued quarterly amortization of $25.0 million through April 2020. In May 2014, we entered into Swaps which became effective in December 2014 and terminate in March 2019. The Swaps entered in May 2014 are for an initial notional balance of $500.0 million , with a fixed interest rate of 1.57% and amortize quarterly by $12.5 million through December 31, 2017 and $25.0 million through December 31, 2018. We have designated the Swaps as cash flow hedges.

As of December 31, 2017 , we had approximately $1.8 billion in long-term debt outstanding, all of which was variable interest rate debt. As of December 31, 2017 , the remaining notional balance of the Swaps was $725.0 million . A hypothetical 1% increase or decrease in interest rates could result in an approximately $2.6 million change to interest expense on a quarterly basis.

Although we are subject to foreign currency exchange rate risk as a result of our operations in certain foreign countries, the foreign exchange exposure related to these operations, in the aggregate, is not material to our financial condition or results of operations.


34

Table of Contents

Item 8. Financial Statements and Supplementary Data
 
INDEX

 
Page No.
Financial Statements:
 
 
 
Financial Statement Schedule:
 

Financial statement schedules not listed are either omitted because they are not applicable or the required information is shown in the consolidated financial statements or in the notes thereto.


35

Table of Contents

Report of Independent Registered Public Accounting Firm

To the Board of Directors and Stockholders of CoreLogic, Inc.:

Opinions on the Financial Statements and Internal Control over Financial Reporting

We have audited the accompanying consolidated balance sheets of CoreLogic, Inc. and its subsidiaries as of December 31, 2017 and 2016, and the related consolidated statements of operations, comprehensive income, changes in stockholders’ equity, and cash flows for each of the three years in the period ended December 31, 2017, including the related notes and financial statement schedule listed in the accompanying index (collectively referred to as the “consolidated financial statements”). We also have audited the Company's internal control over financial reporting as of December 31, 2017, based on criteria established in Internal Control - Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission ("COSO").

In our opinion, the consolidated financial statements referred to above present fairly, in all material respects, the financial position of the Company as of December 31, 2017 and 2016, and the results of their operations and their cash flows for each of the three years in the period ended December 31, 2017 in conformity with accounting principles generally accepted in the United States of America. Also in our opinion, the Company maintained, in all material respects, effective internal control over financial reporting as of December 31, 2017, based on criteria established in Internal Control - Integrated Framework (2013) issued by the COSO.

Basis for Opinions

The Company's management is responsible for these consolidated financial statements, for maintaining effective internal control over financial reporting, and for its assessment of the effectiveness of internal control over financial reporting, included in Management’s Annual Report on Internal Control over Financial Reporting appearing under Item 9A. Our responsibility is to express opinions on the Company’s consolidated financial statements and on the Company's internal control over financial reporting based on our audits. We are a public accounting firm registered with the Public Company Accounting Oversight Board (United States) ("PCAOB") and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB.

We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audits to obtain reasonable assurance about whether the consolidated financial statements are free of material misstatement, whether due to error or fraud, and whether effective internal control over financial reporting was maintained in all material respects.

Our audits of the consolidated financial statements included performing procedures to assess the risks of material misstatement of the consolidated financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence regarding the amounts and disclosures in the consolidated financial statements. Our audits also included evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the consolidated financial statements. Our audit of internal control over financial reporting included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating effectiveness of internal control based on the assessed risk. Our audits also included performing such other procedures as we considered necessary in the circumstances. We believe that our audits provide a reasonable basis for our opinions.

As described in Management’s Annual Report on Internal Control over Financial Reporting, management has excluded Mercury Network, LLC (“Mercury”), Myriad Development, Inc. (“Myriad”), and Clareity Security, LLC (“Clareity”) from its assessment of internal control over financial reporting as of December 31, 2017 because they were acquired by the Company in purchase business combinations during 2017. We have also excluded Mercury, Myriad, and Clareity from our audit of internal control over financial reporting. Mercury, Myriad, and Clareity are wholly-owned subsidiaries whose total assets and total revenues excluded from management’s assessment and our audit of internal control over financial reporting represent 0.5% and 1.2% , respectively, of the related consolidated financial statement amounts as of and for the year ended December 31, 2017.

Definition and Limitations of Internal Control over Financial Reporting

A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures

36


that (i) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (ii) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (iii) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements.


/s/ PricewaterhouseCoopers LLP
Irvine, California
February 27, 2018

We have served as the Company’s or its predecessor’s auditor since 1954, which includes periods prior to the Company’s separation from its predecessor (The First American Corporation) in 2010.


37


CoreLogic, Inc.
Consolidated Balance Sheets
As of December 31, 2017 and 2016
(in thousands, except par value)
 
 
 
Assets
2017
 
2016
Current assets:
 
 
 
Cash and cash equivalents
$
118,804

 
$
72,031

Accounts receivable (less allowances of $8,229 and $8,857 in 2017 and 2016, respectively)
256,595

 
269,229

Prepaid expenses and other current assets
46,837

 
43,060

Income tax receivable
7,649

 
6,905

Assets of discontinued operations
383

 
662

Total current assets
430,268

 
391,887

Property and equipment, net
447,659

 
449,199

Goodwill, net
2,250,599

 
2,107,255

Other intangible assets, net
475,613

 
478,913

Capitalized data and database costs, net
329,403

 
327,921

Investment in affiliates, net
38,989

 
40,809

Deferred income tax assets, long-term
366

 
1,516

Restricted cash
7,565

 
17,943

Other assets
96,951

 
92,091

Total assets
$
4,077,413

 
$
3,907,534

Liabilities and Equity
 

 
 

Current liabilities:
 

 
 

Accounts payable and accrued expenses
$
143,849

 
$
168,284

Accrued salaries and benefits
93,717

 
107,234

Deferred revenue, current
303,948

 
284,622

Current portion of long-term debt
70,046

 
105,158

Liabilities of discontinued operations
1,806

 
3,123

Total current liabilities
613,366

 
668,421

Long-term debt, net of current
1,683,524

 
1,496,889

Deferred revenue, net of current
504,900

 
487,134

Deferred income tax liabilities, long-term
102,571

 
120,063

Other liabilities
165,176

 
132,043

Total liabilities
3,069,537

 
2,904,550


 
 
 
Equity:
 

 
 

CoreLogic, Inc.'s ("CoreLogic") stockholders' equity:
 

 
 

Preferred stock, $0.00001 par value; 500 shares authorized, no shares issued or outstanding

 

Common stock, $0.00001 par value; 180,000 shares authorized; 80,885 and 84,368 shares issued and outstanding as of December 31, 2017 and 2016, respectively
1

 
1

Additional paid-in capital
224,455

 
400,452

Retained earnings
877,111

 
724,949

Accumulated other comprehensive loss
(93,691
)
 
(122,418
)
Total CoreLogic stockholders' equity
1,007,876

 
1,002,984

Total liabilities and equity
$
4,077,413

 
$
3,907,534


The accompanying notes are an integral part of these consolidated financial statements.

38


CoreLogic, Inc.
Consolidated Statements of Operations
For the Years Ended December 31, 2017 , 2016 and 2015

(in thousands, except per share amounts)
2017
 
2016
 
2015
Operating revenue
$
1,851,117

 
$
1,952,557

 
$
1,528,110

Cost of services (exclusive of depreciation and amortization)
974,851

 
1,043,937

 
776,509

Selling, general and administrative expenses
459,842

 
458,102

 
397,775

Depreciation and amortization
177,806

 
172,578

 
150,377

Total operating expenses
1,612,499

 
1,674,617

 
1,324,661

Operating income
238,618

 
277,940

 
203,449

Interest expense:
 

 
 

 
 

Interest income
1,532

 
3,052

 
4,021

Interest expense
63,356

 
63,392

 
66,486

Total interest expense, net
(61,824
)
 
(60,340
)
 
(62,465
)
Loss on early extinguishment of debt
(1,775
)
 
(26,624
)
 
(1,589
)
Tax indemnification release

 
(23,350
)
 

Impairment loss on investment in affiliates
(3,811
)
 
(23,431
)
 

(Loss)/gain on investments and other, net
(2,316
)
 
19,779

 
33,831

Income from continuing operations before equity in (losses)/earnings of affiliates and income taxes
168,892

 
163,974

 
173,226

Provision for income taxes
18,172

 
54,524

 
57,394

Income from continuing operations before equity in (losses)/earnings of affiliates
150,720

 
109,450

 
115,832

Equity in (losses)/earnings of affiliates, net of tax
(1,186
)
 
496

 
13,720

Net income from continuing operations
149,534

 
109,946

 
129,552

Income/(loss) from discontinued operations, net of tax
2,315

 
(1,466
)
 
(556
)
Gain/(loss) from sale of discontinued operations, net of tax
313

 
(1,930
)
 

Net income
152,162


106,550


128,996

Less: Net income attributable to noncontrolling interests

 

 
1,152

Net income attributable to CoreLogic
$
152,162

 
$
106,550

 
$
127,844

Amounts attributable to CoreLogic:
 

 
 

 
 

Net income from continuing operations
$
149,534

 
$
109,946

 
$
128,400

Income/(loss) from discontinued operations, net of tax
2,315

 
(1,466
)
 
(556
)
Gain/(loss) from sale of discontinued operations, net of tax
313

 
(1,930
)
 

Net income attributable to CoreLogic
$
152,162

 
$
106,550

 
$
127,844

Basic income/(loss) per share:
 

 
 

 
 

Net income from continuing operations
$
1.79

 
$
1.26

 
$
1.44

Income/(loss) from discontinued operations, net of tax
0.03

 
(0.02
)
 
(0.01
)
Gain/(loss) from sale of discontinued operations, net of tax

 
(0.02
)
 

Net income attributable to CoreLogic
$
1.82

 
$
1.22

 
$
1.43

Diluted income/(loss) per share:
 

 
 

 
 

Net income from continuing operations
$
1.75

 
$
1.23

 
$
1.42

Income/(loss) from discontinued operations, net of tax
0.03

 
(0.02
)
 
(0.01
)
Gain/(loss) from sale of discontinued operations, net of tax

 
(0.02
)
 

Net income attributable to CoreLogic
$
1.78

 
$
1.19

 
$
1.41

Weighted-average common shares outstanding:
 

 
 

 
 

Basic
83,499

 
87,502

 
89,070

Diluted
85,234

 
89,122

 
90,564


The accompanying notes are an integral part of these consolidated financial statements.

39


CoreLogic, Inc.
Consolidated Statements of Comprehensive Income
For the Years Ended December 31, 2017 , 2016 and 2015

(in thousands)
2017
 
2016
 
2015
Net income
$
152,162

 
$
106,550

 
$
128,996

Other comprehensive income/(loss):
 

 
 

 
 

Market value adjustments to marketable securities, net of tax

 
(550
)
 
275

Market value adjustments on interest rate swaps, net of tax
5,481

 
4,618

 
(364
)
Foreign currency translation adjustments
22,440

 
(3,642
)
 
(36,968
)
Supplemental benefit plans adjustments, net of tax
806

 
(2,728
)
 
727

Total other comprehensive income/(loss)
28,727

 
(2,302
)
 
(36,330
)
Comprehensive income
180,889

 
104,248

 
92,666

Less: Comprehensive income attributable to the noncontrolling interests

 

 
1,152

Comprehensive income attributable to CoreLogic
$
180,889

 
$
104,248

 
$
91,514


The accompanying notes are an integral part of these consolidated financial statements.
 

40


CoreLogic, Inc.
Consolidated Statements of Changes in Stockholders’ Equity
For the Years Ended December 31, 2017 , 2016 and 2015
(in thousands)  
Common Stock Shares
 
Common Stock Amount
 
Additional Paid-in Capital
 
Retained Earnings
 
Accumulated Other Comprehensive Loss
 
Total
Balance at January 1, 2015
89,343

 
$
1

 
$
605,511

 
$
492,441

 
$
(83,786
)
 
$
1,014,167

Net income

 

 

 
127,844

 

 
127,844

Shares repurchased and retired
(2,528
)
 

 
(97,430
)
 

 

 
(97,430
)
Shares issued in connection with share-based compensation
1,413

 

 
22,569

 

 

 
22,569

Tax withholdings related to net share settlements

 

 
(15,230
)
 

 

 
(15,230
)
Share-based compensation

 

 
35,786

 

 

 
35,786

Adjust redeemable noncontrolling interests to redemption value

 

 

 
(1,886
)
 

 
(1,886
)
Other comprehensive loss

 

 

 

 
(36,330
)
 
(36,330
)
Balance at December 31, 2015
88,228

 
$
1

 
$
551,206

 
$
618,399

 
$
(120,116
)
 
$
1,049,490

Net income

 

 

 
106,550

 

 
106,550

Shares repurchased and retired
(5,000
)
 

 
(195,003
)
 

 

 
(195,003
)
Shares issued in connection with share-based compensation
1,140

 

 
14,907

 

 

 
14,907

Tax withholdings related to net share settlements

 

 
(10,507
)
 

 

 
(10,507
)
Share-based compensation

 

 
39,849

 

 

 
39,849

Other comprehensive loss

 

 

 

 
(2,302
)
 
(2,302
)
Balance at December 31, 2016
84,368

 
$
1

 
$
400,452

 
$
724,949

 
$
(122,418
)
 
$
1,002,984

Net income

 

 

 
152,162

 

 
152,162

Shares repurchased and retired
(4,638
)
 

 
(207,416
)
 

 

 
(207,416
)
Shares issued in connection with share-based compensation
1,155

 

 
9,595

 

 

 
9,595

Tax withholdings related to net share settlements

 

 
(14,043
)
 

 

 
(14,043
)
Share-based compensation

 

 
35,867

 

 

 
35,867

Other comprehensive income

 

 

 

 
28,727

 
28,727

Balance at December 31, 2017
80,885

 
$
1

 
$
224,455

 
$
877,111

 
$
(93,691
)
 
$
1,007,876


The accompanying notes are an integral part of these consolidated financial statements.

41


CoreLogic, Inc.
Consolidated Statements of Cash Flows
For the Years Ended December 31, 2017 , 2016 and 2015
(in thousands)
2017
 
2016
 
2015
Cash flows from operating activities:
 
 
 
 
 
Net income
$
152,162

 
$
106,550

 
$
128,996

Less: Income/(loss) from discontinued operations, net of tax
2,315

 
(1,466
)
 
(556
)
Less: Gain/(loss) from sale of discontinued operations, net of tax
313

 
(1,930
)
 

Net income from continuing operations
149,534

 
109,946

 
129,552

Adjustments to reconcile net income from continuing operations to net cash provided by operating activities:
 

 
 

 
 

Depreciation and amortization
177,806

 
172,578

 
150,377

Amortization of debt issuance costs
5,650

 
5,785

 
6,259

Provision for bad debts and claim losses
16,725

 
18,869

 
8,260

Share-based compensation
35,867

 
39,849

 
35,786

Tax benefit related to stock options

 
(2,315
)
 
(6,513
)
Equity in losses/(earnings) of investee, net of taxes
1,186

 
(496
)
 
(13,720
)
(Gain)/loss on sale of property and equipment
(246
)
 
(31
)
 
24

Loss on early extinguishment of debt
1,775

 
26,624

 
1,589

Deferred income tax
(40,769
)
 
18,213

 
35,110

Impairment loss on investment in affiliates
3,811

 
23,431

 

Tax indemnification release

 
23,350

 

Loss/(gain) on investments and other, net
2,316

 
(19,779
)
 
(33,831
)
Change in operating assets and liabilities, net of acquisitions:
 

 
 

 
 

Accounts receivable
15,522

 
(24,391
)
 
(15,400
)
Prepaid expenses and other assets
4,942

 
2,823

 
7,104

Accounts payable and accrued expenses
(44,629
)
 
(29,267
)
 
(45,289
)
Deferred revenue
36,577

 
53,682

 
68,410

Income taxes
(43
)
 
28,740

 
(32,771
)
Dividends received from investments in affiliates
1,198

 
9,044

 
30,084

Other assets and other liabilities
12,708

 
(42,652
)
 
11,118

Net cash provided by operating activities - continuing operations
379,930

 
414,003

 
336,149

Net cash provided by/(used in) operating activities - discontinued operations
3,655

 
(444
)
 
(7,612
)
Total cash provided by operating activities
$
383,585

 
$
413,559

 
$
328,537

Cash flows from investing activities:
 

 
 

 
 

Purchases of subsidiary shares from and other decreases in noncontrolling interests
$

 
$
(18,023
)
 
$

Purchases of property and equipment
(40,508
)
 
(45,211
)
 
(44,149
)
Purchases of capitalized data and other intangible assets
(34,990
)
 
(35,507
)
 
(36,409
)
Cash paid for acquisitions, net of cash acquired
(189,923
)
 
(396,941
)
 
(194,491
)
Purchases of investments
(5,900
)
 
(3,366
)
 
(3,748
)
Proceeds from sale of marketable securities

 
21,819

 

Proceeds from sale of property and equipment
335

 
31

 
137

Proceeds from sale of investments
1,000

 
2,451

 

Change in restricted cash
7,947

 
(7,017
)
 
1,434

Net cash used in investing activities - continuing operations
(262,039
)
 
(481,764
)
 
(277,226
)
Net cash provided by investing activities - discontinued operations

 

 


42


Total cash used in investing activities
$
(262,039
)
 
$
(481,764
)
 
$
(277,226
)
Cash flows from financing activities:
 

 
 

 
 

Proceeds from long-term debt
$
1,995,000

 
$
962,000

 
$
114,375

Debt issuance costs
(14,294
)
 
(6,314
)
 
(6,452
)
Debt extinguishment premium

 
(16,271
)
 

Repayments of long-term debt
(1,842,290
)
 
(709,983
)
 
(82,891
)
Shares repurchased and retired
(207,416
)
 
(195,003
)
 
(97,430
)
Proceeds from issuance of shares in connection with share-based compensation
9,595

 
14,907

 
22,569

Minimum tax withholdings related to net share settlements
(14,043
)
 
(10,507
)
 
(15,230
)
Tax benefit related to stock options

 
2,315

 
6,513

Net cash (used in)/provided by financing activities - continuing operations
(73,448
)
 
41,144

 
(58,546
)
Net cash used in financing activities - discontinued operations

 

 

Total cash (used in)/provided by financing activities
$
(73,448
)
 
$
41,144

 
$
(58,546
)
Effect of exchange rate on cash
(1,325
)
 
2

 
2,182

Net change in cash and cash equivalents
$
46,773

 
$
(27,059
)
 
$
(5,053
)
Cash and cash equivalents at beginning of year
72,031

 
99,090

 
104,677

Less: Change in cash and cash equivalents of discontinued operations
3,655

 
(444
)
 
(7,612
)
Plus: Cash swept from/(to) discontinued operations
3,655

 
(444
)
 
(8,146
)
Cash and cash equivalents at end of year
$
118,804

 
$
72,031

 
$
99,090


 
 
 
 
 
Supplemental disclosures of cash flow information:
 

 
 

 
 

Cash paid for interest
$
53,455

 
$
58,566

 
$
64,679

Cash paid for income taxes
$
71,697

 
$
31,382

 
$
47,783

Cash refunds from income taxes
$
9,413

 
$
537

 
$
3,737

Non-cash investing and financing activities:
 
 
 

 
 
Capital expenditures included in accounts payable and accrued liabilities
$
5,524

 
$
23,108

 
$
5,909


The accompanying notes are an integral part of these consolidated financial statements.


43

Table of Contents
CoreLogic, Inc.
Notes to the Consolidated Financial Statements
For the Years Ended December 31, 2017 , 2016 and 2015



Note 1 - Description of the Company

We are a leading global property information, analytics and data-enabled services provider operating in North America, Western Europe and Asia Pacific. Our combined data from public, contributory and proprietary sources provides detailed coverage of property, mortgages and other encumbrances, property risk and replacement cost, consumer credit, tenancy, location, hazard risk and related performance information. We have more than one million users who rely on our data and predictive decision analytics to reduce risk, enhance transparency and improve the performance of their businesses. With our data as a foundation, we have built strong analytics capabilities and a variety of value-added business services to meet our clients’ needs for mortgage and automotive credit reporting, property tax, property valuation, tenancy, hazard risk, property risk and replacement cost, flood plain location determination and other geospatial data, analytics and related services. Clients rely on us to help identify and manage growth opportunities, improve performance and mitigate risk. We are also a party to various joint ventures under which we share control of the management of the operations with the other partner.

We became a stand-alone public company on June 1, 2010 when we completed a transaction in which we separated from the financial services businesses of our predecessor company, The First American Corporation (referred to as the "Separation"). The First American Corporation was incorporated in California in 1894, and as part of the Separation, we reincorporated in Delaware on June 1, 2010, changed our name to CoreLogic, Inc. and began trading on the New York Stock Exchange under the symbol “CLGX.” As used herein, the terms "CoreLogic," the "Company," "we," "our" and "us" refer to CoreLogic, Inc. and our consolidated subsidiaries, except where it is clear that the terms mean only CoreLogic, Inc. and not our subsidiaries.

Reporting Segments

In December 2017, we renamed our Property Intelligence segment to Property Intelligence & Risk Management Solutions ("PIRM") and renamed our Risk Management and Work Flow segment to Underwriting & Workflow Solutions ("UWS"). As part of this resegmentation, we transferred our valuation solution business from our PIRM segment to our UWS segment and transferred our rental property solutions business from our UWS segment to our PIRM segment. The changes above reflect, and result from, corresponding changes in our management structure, go-to-market strategy, and internal reporting. As a result of these actions, we have organized our reportable segments into the following two segments: PIRM and UWS. All segment reporting and disclosures presented herein reflect these changes. See Note 18 - Segment Financial Information for further discussion.

Separation Transaction

We became a stand-alone public company on June 1, 2010, when we completed the Separation under which we separated the financial services businesses into a new, publicly-traded, New York Stock Exchange-listed company called First American Financial Corporation (“FAFC”) through a distribution (the “Distribution”) of all of the outstanding shares of FAFC to the holders of our common shares, par value $1.00 per share, as of May 26, 2010. After the Distribution, we retained the information solutions businesses as further described above.

To effect the Separation, we entered into a Separation and Distribution Agreement (the “Separation and Distribution Agreement”) that governs the rights and obligations of us and FAFC regarding the Distribution. It also governs the on-going relationship between us and FAFC subsequent to the completion of the Separation and provides for the allocation of assets and liabilities between us and FAFC. In addition, we also entered into a Tax Sharing Agreement (the “Tax Sharing Agreement”).

While we are a party to the Separation and Distribution Agreement and various other agreements relating to the Separation, we have determined that we have no material continuing involvement in the operations of FAFC.

Note 2 - Significant Accounting Policies

Principles of Consolidation

The consolidated financial statements include our accounts and all controlled subsidiaries. All significant intercompany transactions and balances have been eliminated. Equity investments in which we exercise significant influence,

44


do not control, and are not the primary beneficiary, are accounted for using the equity method. Investments in which we do not exercise significant influence over the investee are accounted for under the cost method.

Client Concentration

We generate the majority of our revenues from clients with operations in the U.S. residential real estate, mortgage origination and mortgage servicing markets. Approximately 38.7% , 43.0% , and 33.5% of our operating revenues for the year ended December 31, 2017, 2016 and 2015 , respectively, were generated from our ten largest clients who consist of the largest U.S. mortgage originators and servicers. One of our clients accounted for 11.1% of our operating revenues for the year ended December 31, 2017 , and two of our clients accounted for 14.0% and 11.5% of our operating revenues for the year ended December 31, 2016 . Both our PIRM and UWS segments reported revenue from these customers. No client accounted for 10.0% or more of our operating revenues for the year ended December 31, 2015 .

Out-of-Period Adjustments

During the years ended December 31, 2017 and 2016, we identified prior period errors which had overstated our provision for deferred income taxes by $9.4 million for the year ended December 31, 2015 and understated our provision for deferred income taxes by $2.0 million prior to 2015. We corrected these items in the periods of identification by recording a reduction to deferred income tax expense of $4.3 million and $3.1 million in the years ended December 31, 2017 and 2016, respectively, within continuing operations. We also identified and corrected a balance sheet misclassification in 2017, which overstated our accounts payable and accrued expenses and understated other liabilities by approximately $32.0 million as of December 31, 2016. In addition, for the year ended December 31, 2015, we corrected for a prior period overstatement of our interest expense by $5.2 million ( $3.1 million , net of tax).

We assessed the materiality of the aforementioned errors individually and in the aggregate and concluded that the errors were not material to the results of operations or financial condition for their respective annual or interim periods presented.

Use of Estimates

The preparation of financial statements in accordance with generally accepted accounting policies ("GAAP") requires management to make estimates and assumptions that affect the financial statements. Actual results could differ from the estimates and assumptions used.

Cash Equivalents

We consider cash equivalents to be all short-term investments that have an initial maturity of 90 days as of the date of purchase or less and are not restricted.

Accounts Receivable

Accounts receivable are generally due from mortgage originators and servicers, financial institutions, insurers, government and government-sponsored enterprises located throughout the United States and abroad. Credit is extended based on an evaluation of the client’s financial condition and, generally, collateral is not required.

The allowance for doubtful accounts for all probable uncollectible receivables is based on a combination of historical data, cash payment trends, specific client issues, write-off trends, general economic conditions and other factors. These factors are continuously monitored by management to arrive at the estimate of the amount of accounts receivable that may be ultimately uncollectible. In circumstances where a specific client is unable to meet its financial obligations, we record a specific allowance for doubtful accounts against amounts due to reduce the net recognized receivable to the amount we reasonably believe will be collected.

Property and Equipment

Property and equipment is recorded at cost and includes computer software acquired or developed for internal use and for use with our products. Software development costs include certain payroll-related costs of employees directly associated with developing software and payments to third parties for completed or developing software. We begin capitalizing qualifying

45


software development costs on a project when the preliminary project stage has been completed and management has authorized further funding for completion. Capitalization ends once a project is substantially complete and the software is ready for its intended use. Costs incurred in the planning and post-implementation phases of software developing are expensed as incurred.

Depreciation on buildings and on furniture and equipment is computed using the straight-line method over estimated useful lives of 25 to 40 , and 3 to 10 years, respectively. Capitalized software costs are amortized using the straight-line method over estimated useful lives of 3 to 15 years. Leasehold improvements are amortized over the lesser of the estimated useful life or the lease term.

Capitalized Data and Database Development Costs, Net

Capitalized data and database development costs represent our cost to acquire or develop the proprietary databases of information for client use. The costs are capitalized from the time the third-party data is acquired until the information is ready for use, assuming both the preliminary project stage is complete and management has authorized funding for the completion of the data project. Property and eviction data costs are amortized using the straight-line method over estimated useful lives of 5 to 20 years.

The carrying value for the flood data zone certification was $55.4 million as of December 31, 2017 and 2016 . Because properly maintained flood zone databases have indefinite lives and do not diminish in value with the passage of time, no provision has been made for depreciation or amortization. We periodically analyze our assets for impairment. This analysis includes, but is not limited to, the effects of obsolescence, duplication, demand and other economic factors. See further discussion in Note 4 Capitalized Data and Database Development Costs, Net.

Restricted Cash

Restricted cash is comprised of certificates of deposit that are pledged for various letters of credit secured by us and escrow accounts due to acquisitions and divestitures. We deem the carrying value to be a reasonable estimate of fair value due to the nature of these instruments.

Purchase Accounting

The purchase method of accounting requires companies to assign values to assets and liabilities acquired based upon their fair values at the acquisition date. In most instances, there are not readily defined or listed market prices for individual assets and liabilities acquired in connection with a business, including intangible assets. The determination of fair value for assets and liabilities in many instances requires a high degree of estimation. The valuation of intangible assets, in particular, is very subjective. We generally obtain third-party valuations to assist us in estimating fair values. The use of different valuation techniques and assumptions could change the amounts and useful lives assigned to the assets and liabilities acquired and related amortization expense.

Goodwill

We perform an annual impairment test for goodwill and other indefinite-lived intangible assets for each reporting unit every fourth quarter, or on an interim basis if an indicator of impairment is present. In assessing the overall carrying value of our goodwill and other intangibles, we could first assess qualitative factors to determine whether the fair value of a reporting unit is less than its carrying amount. Examples of such events or circumstances include the following: cost factors, financial performance, legal and regulatory factors, entity specific events, industry and market factors, macroeconomic conditions and other considerations. For goodwill, if we determine that it is more likely than not that the fair value of a reporting unit is less than its carrying value, then quantitative impairment testing is performed. We could also elect to perform a quantitative impairment test without first assessing qualitative factors. In analyzing goodwill for the quantitative impairment test, we use a combination of the income and market approach.

If the fair value of the reporting unit exceeds its carrying value, then goodwill is not considered impaired and no additional analysis is required. However, if the book value is greater than the fair value, an impairment loss is recorded for the excess. The valuation of goodwill requires assumptions and estimates of many critical factors including revenue growth, cash flows, market multiples and discount rates. See further discussion in Note 6 – Goodwill, Net.

46


For other indefinite-lived intangible assets, if we determine that it is more likely than not that the fair value of a reporting unit is less than its carrying value, then quantitative impairment testing is performed. In assessing the fair value of indefinite lived intangibles, we compare the fair value of the asset to its carrying value to determine if there is an impairment. If the fair value of the asset is less than its carrying value, an impairment loss is recorded.

Other Intangible Assets

Our intangible assets consist of covenants not to compete, client lists and trade names. Each of these intangible assets is amortized on a straight-line basis over its useful life ranging from 2 to 20 years and is subject to impairment tests if an indicator of impairment is present.

Long-Lived Assets

Long-lived assets held and used include property and equipment, capitalized software and other intangible assets. Management uses estimated future cash flows (undiscounted and excluding interest) to measure the recoverability of long-lived assets held and used, at the asset group level, whenever events or changes in circumstances indicate that the carrying value of an asset may not be fully recoverable. If the undiscounted cash flow analysis indicates a long-lived asset is not recoverable, the impairment loss recorded is the excess of the carrying amount of the asset over its fair value.

In addition, we carry long-lived assets held for sale at the lower of cost or market as of the date that certain criteria have been met.

Revenue Recognition

We derive our revenues principally from U.S. mortgage originators and servicers with good creditworthiness. Our product and service deliverables are generally comprised of data or other related services. Our revenue arrangements with our clients generally include a work order or written agreement specifying the data products or services to be delivered and related terms of sale including payment amounts and terms. The primary revenue recognition-related judgments we exercise are to determine when all of the following criteria have been met: (i) persuasive evidence of an arrangement exists; (ii) delivery has occurred or services have been rendered; (iii) our price to the buyer is fixed or determinable; and (iv) collectability is reasonably assured.

For products or services where delivery occurs at a point in time, we recognize revenue upon delivery. These products or services include sales of tenancy data and analytics, credit solutions for mortgage and automotive industries, under-banked credit services, flood data and services and claims management.

For products or services where delivery occurs over time, we recognize revenue ratably on a subscription basis over the contractual service period once initial delivery has occurred. Generally. these service periods range from one to three years. Products or services recognized on a license or subscription basis include information and analytic products, property risk and replacement cost, flood database licenses, realtor's solutions and lending solutions. For certain of our products or services, clients may also pay us upfront set-up fees, which we defer and recognize as revenue over the longer of the contractual term or expected client relationship period.

Property tax processing revenues are comprised of periodic loan fees and life-of-loan fees. For periodic loan fee arrangements, we generate monthly fees at a contracted rate for as long as we service the loan. Loans serviced with a one-time, life-of-loan fee are billed once the loan is boarded to our tax servicing system in accordance with a client tax servicing agreement. Life-of-loan fees are then deferred and recognized ratably over the expected service period. The rates applied to recognize revenues assume a 10 -year expected life and are adjusted to reflect prepayments. We review the tax service contract portfolio monthly to determine if there have been material changes in the expected lives, deferred on-boarding costs, expected service period and/or changes in the number and/or timing of prepayments. Accordingly, we may adjust the rates to reflect current trends.

Cost of Services

Cost of services represents direct costs incurred in the creation and delivery of our products and services. Cost of services consists primarily of data acquisition costs, royalty fees, hardware and software expense associated with transaction processing systems, telecommunication and computer network expense and occupancy costs associated with facilities where

47


these functions are performed by employees. Cost of services also includes client service costs, which include personnel costs to collect, maintain and update our proprietary databases, to develop and maintain software application platforms and to provide consumer and client call center support.

Selling, General and Administrative Expenses

Selling, general and administrative expenses consist primarily of personnel-related costs, selling costs, corporate costs, fees for professional and consulting services, advertising costs, uncollectible accounts and other costs of administration such as marketing, human resources, finance, legal and administrative roles.

Income Taxes

We account for income taxes under the asset and liability method, whereby we recognize deferred tax assets and liabilities for the future tax consequences attributable to differences between the financial statement carrying amounts of existing assets and liabilities and their respective tax bases as well as expected benefits of utilizing net operating loss and credit carryforwards. We measure deferred tax assets and liabilities using enacted tax rates we expect to apply in the years in which we expect to recover or settle those temporary differences. We recognize in income the effect of a change in tax rates on deferred tax assets and liabilities in the period that includes the enactment date.

We recognize the effect of income tax positions only if sustaining those positions is more likely than not. We reflect changes in recognition or measurement of uncertain tax positions in the period in which a change in judgment occurs. We recognize interest and penalties, if any, related to uncertain tax positions within income tax expense. Accrued interest and penalties are included within the related tax liability line in the accompanying consolidated balance sheet.

We evaluate the need to establish a valuation allowance based upon expected levels of taxable income, future reversals of existing temporary differences, tax planning strategies and recent financial operations. We establish a valuation allowance to reduce deferred tax assets to the extent it is more-likely-than-not that some or all of the deferred tax assets will not be realized.

Comprehensive Income

Comprehensive income includes all changes in equity except those resulting from investments by owners and distributions to owners. Specifically, foreign currency translation adjustments, amounts related to supplemental benefit plans, unrealized gains and losses on interest rate swap transactions and unrealized gains and losses on investment are recorded in other comprehensive loss.

The following table shows the components of accumulated other comprehensive loss, net of taxes as of December 31, 2017 and 2016 :

 
2017
 
2016
Cumulative foreign currency translation
$
(95,630
)
 
$
(118,071
)
Cumulative supplemental benefit plans
(5,461
)
 
(6,267
)
Net unrecognized losses on interest rate swaps
7,400

 
1,920

Accumulative other comprehensive loss
$
(93,691
)
 
$
(122,418
)

Share-based Compensation

Our primary means of providing stock-based compensation is granting restricted stock units (“RSUs”) and performance-based restricted stock units (“PBRSUs”). The fair value of any grant is based on the market value of our shares on the date of grant and is generally recognized as compensation expense over the vesting period. We measure the cost of employee services received in exchange for an award of equity instruments based on the grant-date fair value of the award. The cost is recognized over the period during which an employee is required to provide services in exchange for the award. We utilize the Monte-Carlo simulation method to estimate the fair value for any PBRSUs granted and the Black-Scholes model to estimate the fair value of stock options. We apply the straight-line single option method of attributing the value of stock-based compensation expense. As stock-based compensation expense recognized in results of operations is based on awards ultimately

48


expected to vest, stock-based compensation expense has been reduced for forfeitures. Forfeitures are recognized at the time they occur. We apply the long-form method for determining the pool of windfall tax benefits.

In addition, we have an employee stock purchase plan that allows eligible employees to purchase common stock of the Company at 85.0% of the closing price on the first or last day of each quarter, whichever is lower. We recognize an expense in the amount equal to the estimated fair value of the discount.

See Note 13 –Share-based Compensation for additional information.

Foreign Currency

The functional currencies of our foreign subsidiaries are their respective local currencies. The financial statements of the foreign subsidiaries are translated into U.S. dollars for consolidation as follows: (i) assets and liabilities at the exchange rate as of the balance sheet date, (ii) stockholders’ equity at the historical rates of exchange and (iii) income and expense amounts at average rates prevailing throughout the period. Translation adjustments resulting from the translation of the subsidiaries’ accounts are included in “Accumulated other comprehensive loss,” a separate component of stockholders’ equity. Gains and losses resulting from foreign currency transactions are included within “Selling, general and administrative expenses” and are not material to the results of operations.

Earnings/(Loss) Per Share

Basic earnings/(loss) per share is computed by dividing net income/(loss) available to our stockholders by the weighted-average number of common shares outstanding. The computation of diluted earnings per share is similar to the computation of basic earnings per share, except that the weighted-average number of common shares outstanding is increased to include the number of additional common shares that would have been outstanding if dilutive stock options had been exercised and RSUs and PBRSUs were vested. The dilutive effect of stock options and unvested RSUs and PBRSUs is computed using the treasury stock method, which assumes any proceeds that could be obtained upon the exercise of stock options and vesting of RSUs and PBRSUs would be used to purchase shares of common stock at the average market price for the period. The assumed proceeds include any purchase price the grantee pays, the hypothetical windfall tax benefit that we receive upon assumed exercise or vesting and the hypothetical average unrecognized compensation expense for the period. We calculate the assumed proceeds from excess tax benefits based on the “as-if” deferred tax assets calculated under stock-based compensation standards.

Tax Escrow Disbursement Arrangements

We administer tax escrow disbursements as a service to our clients in connection with our tax services business. These deposits are maintained in segregated accounts for the benefit of our clients. These deposits totaled $961.5 million and $619.4 million at December 31, 2017 and 2016 , respectively. Because these deposits are held on behalf of our clients, they are not our funds and, therefore, are not included in the accompanying consolidated balance sheets.

These deposits generally remain in the accounts for a period of two to five business days. We record earnings credits from these investments to mitigate the cost of bank-related fees.

Under our contracts with our clients, if we make a payment in error or fail to pay a taxing authority when a payment is due, we could be held liable to our clients for all or part of the financial loss they suffer as a result of our act or omission. We maintained claim reserves relating to incorrect disposition of assets of $21.7 million and $22.2 million as of December 31, 2017 and 2016 , respectively.

Recent Accounting Pronouncements

In February 2018, the Financial Accounting Standards Board ("FASB") issued guidance to amend the classification related to stranded tax effects from the Tax Cuts and Jobs Act ("TCJA") from accumulated other comprehensive income to retained earnings. The guidance is effective either in the period of adoption or retrospectively to each period effected for fiscal years beginning after December 15, 2018. Early adoption is permitted but we do not anticipate electing early adoption. We do not expect the adoption of this guidance to have a material impact on our consolidated financial statements.
    


49


In August 2017, the FASB issued guidance to amend and improve the accounting for hedging activities. The amendment eliminates the requirement to separately measure and report hedge ineffectiveness. An initial quantitative assessment to establish that the hedge is highly effective is still required but the amendment allows until the end of the first quarter it is designated to perform to prepare the assessment. After initial qualification, a qualitative assessment can be performed if the hedge is highly effective and the documentation at inception can reasonably support an expectation of high effectiveness throughout the hedge’s term. The amendment requires companies to present all hedged accounting elements that affect earnings in the same income statement line as the hedged item. For highly effective cash flow hedges, fair value changes will be recorded in other comprehensive income and reclassified to earnings when the hedged item impacts earnings. The guidance is effective prospectively for fiscal years beginning after December 15, 2018. Early adoption is permitted but we do not anticipate electing early adoption. We do not expect the adoption of this guidance to have a material impact on our consolidated financial statements.

In May 2017, the FASB issued guidance to amend the terms or conditions to apply modification accounting for share-based payment awards. The amendment clarifies that modification accounting will be applied if the value, vesting conditions or classification of the award changes. An entity must disclose that compensation expense has not changed, if that is the case. The guidance is effective prospectively in fiscal years beginning after December 15, 2017. Early adoption is permitted and we elected early adoption of this guidance which did not have a material impact on our consolidated financial statements.

In March 2017, the FASB provided guidance to improve the presentation of net pension periodic benefit cost. The service cost component of the net periodic benefit cost is to be presented in the same line item as other employee compensation costs arising from services during the period and only the service cost component will be eligible to be capitalized. All the other components will be presented as non-operating components on the income statement. The guidance is effective for annual periods beginning after December 15, 2017, including interim periods within those periods. Early adoption is permitted and the amendments should be applied retrospectively. We elected early adoption which resulted in the reclassification of net periodic benefit costs totaling $0.8 million , $3.4 million , and $0.5 million for the years ended December 31, 2017, 2016 and 2015 , respectively.
    
In January 2017, the FASB issued guidance that reduces the cost and complexity of accounting for goodwill. An entity will measure impairment by comparing the difference between the carrying amount and the fair value of the reporting unit. To simplify the process, the second step from the goodwill impairment test is eliminated. Entities must disclose the amount of goodwill allocated to each reporting unit with zero or negative carrying amounts and the related reportable segment as the requirement to perform a qualitative assessment for such reporting units has been eliminated. An entity still has the option to perform the qualitative assessment for a reporting unit to determine if the quantitative impairment test is necessary. The guidance is effective prospectively in fiscal years beginning after December 15, 2019, and interim periods within those fiscal years. Early adoption is permitted for interim or annual impairment tests performed after January 1, 2017. We elected early adoption of this guidance which did not have a material impact on our consolidated financial statements.

In January 2017, the FASB amended guidance on accounting changes and error corrections to require registrants to disclose the effect that recently issued accounting standards including any amendments issued prior to adoption on revenue, leases and credit losses will have on their financial statements in a future period. The guidance is effective immediately and we have disclosed the effects of accounting changes related to recently issued guidance within this footnote.

In November 2016, the FASB issued guidance providing that restricted cash and restricted cash equivalents are to be included with cash and cash equivalents on the statement of cash flows. The guidance is effective in fiscal years beginning after December 15, 2017, and interim periods within those fiscal years. Early adoption is permitted but we did elect early adoption. We do not expect the adoption of this guidance to have a material impact on our consolidated financial statements.

In October 2016, the FASB issued guidance pursuant to which an entity should recognize the income tax consequences of an intra-entity transfer of an asset other than inventory when the transfer occurs. Two common examples of assets transferred intra-entity are intellectual property and property, plant, and equipment. The guidance is effective in fiscal years beginning after December 15, 2017, and interim periods within those fiscal years. Earlier adoption is permitted but we did not elect early adoption. We do not expect the adoption of this guidance to have a material impact on our consolidated financial statements.

In June 2016, the FASB issued guidance for accounting of credit losses affecting the impairment model for most financial assets and certain other instruments. Entities will be required to use a new forward-looking current expected credit

50


loss model for trade and other receivables, held-to-maturity debt securities, loans and other instruments, which will generally lead to an earlier recognition of loss allowances. Entities will recognize expected losses on available-for-sale debt securities as allowances rather than a reduction in amortized cost of the security while the measurement process of this loss does not change. Disclosure requirements are expanded regarding an entity’s assumptions, models and methods of estimations of the allowance. The guidance is effective for fiscal years beginning after December 15, 2019, and interim periods within those fiscal years. Early adoption is permitted but we do not anticipate electing early adoption. We do not expect the adoption of this guidance to have a material impact on our consolidated financial statements.

In March 2016, the FASB issued guidance to simplify some provisions in stock-based compensation accounting. The accounting for income taxes requires all excess tax benefits and tax deficiencies to be recognized through income tax expense. The statement of cash flows presentation of excess tax benefits should be classified with other income tax cash flows as an operating activity. An entity may also make an entity-wide election to either continue estimating the number of awards that are expected to vest or account for forfeitures as they occur. The requirements to qualify for equity classification permits tax withholding up to the maximum statutory tax rates in the applicable jurisdictions. Lastly, payments of cash by an employer for tax-withholding purposes, when directly withholding shares, are classified as a financing activity on the statement of cash flows. The guidance is effective for fiscal years beginning after December 15, 2016 and interim periods within those fiscal years. We adopted the new guidance in March 2017, which resulted in an income tax benefit of $2.5 million for the year ended December 31, 2017. We elected to account for forfeitures as they occur, which resulted in a stock-based compensation true-up of less than $0.1 million for the year ended December 31, 2017.

In March 2016, the FASB issued guidance on equity method accounting related to joint venture investments. The standard eliminates the requirement to retroactively adopt the equity method of accounting as a result of an increase in the level of ownership or degree of influence related to an investment. The guidance is effective for fiscal years beginning after December 15, 2016 and interim periods within those fiscal years. Adoption of this guidance did not have a material impact on our consolidated financial statements.

In March 2016, the FASB issued guidance on derivatives and hedging. The standard clarifies the four-step decision sequence required for assessing whether contingent put and call options that can speed up the payment for a debt instrument’s principal are clearly and closely related to the debt to which they are attached. The standard also clarifies that, provided all other hedge accounting criteria continue to be met, a change in the counterparty to a derivative instrument does not in itself disqualify designation of the hedge. The guidance is effective for fiscal years beginning after December 15, 2016 and interim periods within those fiscal years. Adoption of this guidance did not have a material impact on our consolidated financial statements.

In February 2016, the FASB issued guidance on lease accounting. The standard requires all leases in excess of 12-months to be recognized on the balance sheet as lease assets and lease liabilities. The recognition, measurement and presentation of expenses and cash flows arising from a lease by a lessee have not changed significantly from prior GAAP. For operating leases, a lessee is required to (i) recognize a right-of-use asset and lease liability, initially measured at the present value of the lease payment; (ii) recognize a single lease cost over the lease term generally on a straight-line basis; and (iii) classify all cash payments within operating activities on the cash flow statement. The guidance is effective for fiscal years beginning after December 15, 2018, and interim periods within those fiscal years. Early adoption is permitted but we do not anticipate electing early adoption. We are currently evaluating the impact of the adoption of this guidance on our consolidated financial statements.

In January 2016, the FASB issued guidance on accounting for equity investments and financial liabilities. The standard does not apply to equity method investments or investments in consolidated subsidiaries. The update provides that equity investments with readily determinable values be measured at fair value and changes in the fair value flow through net income. These changes historically have run through other comprehensive income. Equity investments without readily determinable fair values have the option to be measured at fair value or at cost adjusted for changes in observable prices minus impairment. Changes in either method are also recognized in net income. The standard requires a qualitative assessment of impairment indicators at each reporting period. For financial liabilities, entities that elect the fair value option must recognize the change in fair value attributable to instrument-specific credit risk in other comprehensive loss rather than net income. Lastly, regarding deferred tax assets, the need for a valuation allowance on a deferred tax asset will need to be assessed related to available-for-sale debt securities. The guidance is effective for fiscal years beginning after December 15, 2017, and interim periods within those fiscal years. Early adoption is permitted but we did not elect early adoption. We do not expect the adoption of this guidance to have a material impact on our consolidated financial statements.


51


In May 2014, the FASB issued updated guidance on revenue recognition in order to (i) remove inconsistencies in revenue requirements; (ii) provide a better framework for addressing revenue issues; (iii) improve comparability across entities, industries, jurisdictions, and capital markets; (iv) provide more useful information through improved disclosures; and (v) simplify the preparation of financial statements by reducing the number of requirements to which an entity must refer. Under the amendment, an entity should recognize revenue to depict the transfer of promised goods or services to clients in the amount that reflects the consideration to which the entity expects to be entitled in exchange for those goods or services. The guidance also specifies the accounting treatment for the incremental costs of obtaining a contract, which would not have been incurred had the contract not been obtained. Further, an entity is required to disclose sufficient information to enable the user of the financial statements to understand the nature, amount, timing and uncertainty of revenue and cash flows from contracts with clients. The updated guidance provides two methods of adoption: (i) retrospective application to each prior reporting period presented, or (ii) recognition of the cumulative effect from the retrospective application at the date of initial application. We elected the modified retrospective approach. As updated by FASB in August 2015, the guidance is effective for annual reporting periods beginning after December 15, 2017, including interim periods within that reporting period. Earlier adoption was permitted for annual reporting periods beginning after December 15, 2016 but we did not elect early adoption. Accordingly, we will adopt the new standard as of January 1, 2018.

In adopting the updated guidance, we are implementing changes to our accounting policies, business and contract-management processes. We anticipate that our notes to the consolidated financial statements related to revenue recognition will be expanded and the most substantial change to our consolidated financial statements will be a net increase to total deferred revenue of approximately 5% , primarily within our UWS reporting segment, in the initial year of adoption.

The expected increase to deferred revenue is principally driven by a change in the accounting for contracts with future discounts that give rise to material rights. Under the current standard, these future discounts are recognized at a point-in-time whereas, under the updated guidance, a portion of the consideration is allocated to material rights and recognized when the future goods or services are transferred. The cumulative impact of all changes to stockholders’ equity is expected to be less than a net reduction of 5% upon implementation. Further, the updated guidance is not expected to materially impact our revenues and results of operations in the upcoming fiscal years and interim periods, based upon contracts in existence as of the date of adopting the new accounting standard.

Note 3 - Property and Equipment, Net

Property and equipment, net as of December 31, 2017 and 2016 consists of the following:

(in thousands)
2017
 
2016
Land
$
7,476

 
$
7,476

Buildings
6,487

 
6,293

Furniture and equipment
63,255

 
61,582

Capitalized software
878,156

 
866,398

Leasehold improvements
39,990

 
29,420

Construction in progress
1,349

 
20,613

 
996,713

 
991,782

Less: accumulated depreciation
(549,054
)
 
(542,583
)
Property and equipment, net
$
447,659

 
$
449,199


Depreciation expense for property and equipment was approximately $83.9 million , $82.2 million and $73.7 million for the years ended December 31, 2017 , 2016 and 2015 , respectively.


52

Table of Contents
CoreLogic, Inc.
Notes to the Consolidated Financial Statements
For the Years Ended December 31, 2017 , 2016 and 2015


Note 4 - Capitalized Data and Database Development Costs, Net

Capitalized data and database development costs, net as of December 31, 2017 and 2016 consists of the following:

(in thousands)
2017
 
2016
Property data
$
564,515

 
$
528,527

Flood data
55,416

 
55,416

Eviction data
17,017

 
17,082

 
636,948

 
601,025

Less accumulated amortization
(307,545
)
 
(273,104
)
Capitalized data and database costs, net
$
329,403

 
$
327,921


Amortization expense for capitalized data and database development costs was approximately $35.8 million , $34.6 million and $33.2 million for the years ended December 31, 2017 , 2016 and 2015 , respectively.

Note 5 - Investment in Affiliates, Net

Investments in affiliates, net, were $39.0 million and $40.8 million as of December 31, 2017 and 2016 , respectively. We recorded equity in losses of affiliates, net of tax of $1.2 million for the year ended December 31, 2017 and equity in earnings of affiliates, net of tax of $0.5 million and $13.7 million for the years ended December 31, 2016 and 2015 , respectively. Income tax benefit of $0.7 million and income tax expense of $1.0 million and $9.1 million was recorded on those (losses)/earnings for the years ended December 31, 2017, 2016 and 2015 , respectively. Dividends from equity method investments were $1.2 million , $9.0 million and $30.1 million for the years ended December 31, 2017, 2016 and 2015 , respectively. We recorded $10.3 million , $10.3 million and $18.2 million , respectively, of operating revenues and $11.8 million , $11.2 million and $13.0 million , respectively, of operating expenses related to transactions with our investment in affiliates for the years ended December 31, 2017, 2016 and 2015 .

In December 2015, we completed the acquisition of the remaining 49.9% interest in RELS LLC ("RELS"), a leading nation-wide provider of real estate asset valuation and appraisal solutions and recorded an investment gain of approximately $34.3 million due to the step-up in fair value on the previously held 50.1% interest, which is included in (loss)/gain on investment and other, net in the accompanying consolidated statements of operations. See Note 16 - Acquisitions for additional information. Prior to the acquisition, RELS contributed 84.9% of our total equity in earnings of affiliates, net of tax, for the year ended December 31, 2015 . Based on the terms and conditions of the joint venture agreement, we had significant influence but did not have control of, or a majority voting interest in, the joint venture. Accordingly, prior to the acquisition of the remaining 49.9% interest in RELS in December 2015, this investment was accounted for under the equity method. Due to the acquisition of RELS, equity in (losses)/earnings of affiliates was not significant for the years ended December 31, 2016 and 2017 .

The following summarizes financial information for this investment (assuming 100.0% ownership interest):

(in thousands)
2015
Statements of operations
 
Total revenues
$
244,647

Expenses and other
205,891

Net income attributable to RELS LLC
$
38,756

CoreLogic equity in earnings of affiliate, pre-tax
$
19,417


In December 2017, we acquired a 38.21% ownership of Location, Inc. for $6.5 million . In December 2017, we disposed of our remaining interest related to our joint venture investment in Speedy Title & Appraisal Review Services LLC ("STARS") for $1.0 million .


53

Table of Contents
CoreLogic, Inc.
Notes to the Consolidated Financial Statements
For the Years Ended December 31, 2017 , 2016 and 2015


In November 2016, we acquired 12.97% ownership of Onthehouse Holding Limited (“OTH”) through a non-cash transaction of AUD $11.3 million or $8.3 million . The consideration comprised of our investment in PropertyIQ Ltd. and a business line from our Australian operations. The transaction resulted in a gain of AUD $9.9 million , or USD $7.3 million , recorded in (loss)/gain on investments and other, net in our accompanying consolidated statements of operations.
    
See Note 12 - Fair Value of Financial Instruments for further discussion on investment in affiliates, net measured at fair value on a nonrecurring basis.

Note 6 - Goodwill, Net

A reconciliation of the changes in the carrying amount of goodwill, net, by reporting unit, for the years ended December 31, 2017 and 2016 is as follows:

(in thousands)
PIRM
 
UWS
 
Consolidated
Balance at January 1, 2016
 
 
 
 
 
Goodwill
$
963,680

 
$
925,392

 
$
1,889,072

Accumulated impairment losses
(600
)
 
(6,925
)
 
(7,525
)
Goodwill, net
963,080

 
918,467

 
1,881,547

Acquisitions
226,907

 

 
226,907

Translation adjustments
(1,199
)
 

 
(1,199
)
Balance at December 31, 2016
 
 
 
 
 
Goodwill, net
1,188,788

 
918,467

 
2,107,255

Acquisitions
127,805

 
1,700

 
129,505

Translation adjustments
13,839

 

 
13,839

Rental Property Solutions reclassification
5,521

 
(5,521
)
 

Valuation Solutions reclassification
(307,330
)
 
307,330

 

Balance at December 31, 2017
 
 
 
 
 
Goodwill, net
$
1,028,623

 
$
1,221,976

 
$
2,250,599


In December 2017, we transferred our rental property solutions business from our UWS segment to our PIRM segment, and transferred our valuation solutions business to our UWS segment from the PIRM segment. These transfers were executed to better leverage the core business capabilities of each segment and represent changes in our management structure and internal reporting, see Note 1 - Description of the Company . As a result of these actions, we revised our reporting for segment disclosure purposes, see Note 18 - Segment Financial Information, and reassessed our reporting units for purposes of evaluating the carrying value of our goodwill. This assessment required us to perform a fourth quarter reassignment of our goodwill to each reporting unit impacted using the relative fair value approach, based on the fair values of the reporting units as of December 31, 2017. As of December 31, 2017, the assessment resulted in $307.3 million of goodwill being re-allocated to our UWS reporting unit from our PIRM reporting unit and $5.5 million of goodwill being re-allocated to our PIRM reporting unit from our UWS reporting unit.    

For the year ended December 31, 2017 , we recorded an adjustment of $5.4 million to goodwill within our UWS reporting unit related to the finalization of our FNC, Inc. ("FNC") acquisition purchase price allocation. Additionally, we recorded $1.7 million in our UWS segment related to an insignificant acquisition. Further, in August 2017, we completed the acquisitions of Mercury, Myriad Development, Inc. ("Myriad") and Clareity Ventures, Inc. ("Clareity"). For the year ended December 31, 2017 , we recorded goodwill of $105.3 million for Mercury within our UWS reporting unit and $28.1 million , related to Myriad and Clareity, within our PIRM reporting unit. See Note 16 - Acquisitions for additional information. Finally, we recorded goodwill of $0.2 million within our PIRM reporting unit related to an acquisition that was not significant.

For the year ended December 31, 2016 , we recorded $225.7 million of goodwill related to the acquisition of FNC, Inc. ("FNC") within our UWS reporting unit. Further, we recorded $1.2 million of goodwill, within our PIRM reporting unit, related to an acquisition that was not significant. See Note 16 - Acquisitions for additional information.
    
We perform an annual goodwill impairment test for each reporting unit in the fourth quarter. In addition to our annual impairment test, we periodically assess whether events or circumstances occurred that potentially indicate that the carrying amounts of these assets may not be recoverable. We elected to perform a quantitative impairment test on our reporting units without first assessing qualitative factors. Determining the fair value of a reporting unit is judgmental in nature and requires the

54

Table of Contents
CoreLogic, Inc.
Notes to the Consolidated Financial Statements
For the Years Ended December 31, 2017 , 2016 and 2015


use of significant estimates and assumptions, including revenue growth rates, operating margins, discount rates and future market conditions, among others. Key assumptions used to determine the fair value of our reporting units in our testing were: (a) expected cash flows for the period from 2018 to 2023 and (b) discount rates ranging from 8.5% and 9.0% , which were based on management's best estimate of an after-tax weighted average cost of capital. Based on the results of our fourth quarter goodwill impairment test, the goodwill attributable to our reporting units was not impaired as of December 31, 2017 . It is reasonably possible that changes in the facts, judgments, assumptions and estimates used in assessing the fair value of the goodwill could cause a reporting unit to become impaired.

Note 7 - Other Identifiable Intangible Assets, Net

Other identifiable intangible assets, net as of December 31, 2017 and 2016 consist of the following:

 
2017
 
2016
(in thousands)
Gross
 
Accumulated Amortization
 
Net
 
Gross
 
Accumulated Amortization
 
Net
Client lists
$
690,693

 
$
(303,632
)
 
$
387,061

 
$
637,053

 
$
(257,787
)
 
$
379,266

Non-compete agreements
28,118

 
(15,528
)
 
12,590

 
28,106

 
(11,136
)
 
16,970

Trade names and licenses
125,090

 
(49,128
)
 
75,962

 
121,086

 
(38,409
)
 
82,677

 
$
843,901

 
$
(368,288
)
 
$
475,613

 
$
786,245

 
$
(307,332
)
 
$
478,913


Amortization expense for other identifiable intangible assets, net was $58.2 million , $52.9 million and $39.7 million for the years ended December 31, 2017, 2016 and 2015 , respectively. See Note 12 - Fair Value of Financial Instruments for further discussion on other identifiable intangible assets measured at fair value on a nonrecurring basis.

Estimated amortization expense for other identifiable intangible assets anticipated for the next five years is as follows:

(in thousands)
 
2018
$
60,646

2019
58,140

2020
55,950

2021
52,782

2022
50,852

Thereafter
197,243

 
$
475,613



55

Table of Contents
CoreLogic, Inc.
Notes to the Consolidated Financial Statements
For the Years Ended December 31, 2017 , 2016 and 2015


Note 8 - Long-Term Debt

Long-term debt as of December 31, 2017 and 2016 consists of the following:

 
December 31, 2017
 
December 31, 2016
(in thousands)
Gross
 
Debt Issuance Costs
 
Net
 
Gross
 
Debt Issuance Costs
 
Net
Bank debt:
 
 
 
 
 

 
 
 
 
 
 

 
Term loan facility borrowings due August 2022, weighted-average interest rate of 3.28% as of December 31, 2017
$
1,755,000

 
$
(17,017
)
 
$
1,737,983

 
$

 
$

 
$

 
Revolving line of credit borrowings due August 2022

 
(6,672
)
 
(6,672
)
 

 

 

 
Term loan facility borrowings due April 2020, weighted-average interest rate of 2.31% as of December 31, 2016, extinguished August 2017

 

 

 
1,298,125

 
(12,419
)
 
1,285,706

 
Revolving line of credit borrowings due April 2020, weighted-average interest rate of 2.31% as of December 31, 2016, extinguished August 2017

 

 

 
302,000

 
(4,761
)
 
297,239

Notes:
 
 
 
 
 
 
 
 
 
 


 
7.55% senior debentures due April 2028
14,645

 
(48
)
 
14,597

 
14,645

 
(52
)
 
14,593

Other debt:
 
 
 
 
 

 
 
 
 
 


 
Various interest rates with maturities through 2021
7,662

 

 
7,662

 
4,509

 

 
4,509

Total long-term debt
1,777,307

 
(23,737
)
 
1,753,570

 
1,619,279

 
(17,232
)
 
1,602,047

Less current portion of long-term debt
70,046

 

 
70,046

 
105,158

 

 
105,158

Long-term debt, net of current portion
$
1,707,261

 
$
(23,737
)
 
$
1,683,524

 
$
1,514,121

 
$
(17,232
)
 
$
1,496,889


As of December 31, 2017 and 2016 , we have recorded $1.0 million and $0.8 million , respectively, of accrued interest expense on our debt-related instruments.

Credit Agreement

In August 2017, we amended our credit agreement (the "Credit Agreement") with Bank of America, N.A. as the administrative agent, and other financial institutions. The Credit Agreement provides for a $1.8 billion five -year term A loan facility (the "Term Facility"), and a $700.0 million five -year revolving credit facility ("Revolving Facility"). The Term Facility matures and the Revolving Facility expires in August 2022. The Revolving Facility includes a $100.0 million multicurrency revolving sub-facility and a $50.0 million letter of credit sub-facility. The Credit Agreement also provides for the ability to increase the Term Facility and Revolving Facility by up to $100.0 million in the aggregate; however, the lenders are not obligated to do so.

The loans under the Credit Agreement bear interest, at the election of the Company, at (i) the Alternate Base Rate (defined as the greatest of (a) Bank of America's “prime rate”, (b) the Federal Funds effective rate plus 0.50% and (c) the reserve adjusted London interbank offering rate for a one month Eurocurrency borrowing plus 1.00% ) plus the Applicable Rate (as defined in the Credit Agreement) or (ii) the London interbank offering rate for Eurocurrency borrowings, adjusted for statutory reserves (the “Adjusted Eurocurrency Rate”) plus the Applicable Rate. The initial Applicable Rate for Alternate Base Rate borrowings is 1.00% and for Adjusted Eurocurrency Rate borrowings is 2.00% . After December 31, 2017, the Applicable Rate will vary depending upon the Company's leverage ratio. The minimum Applicable Rate for Alternate Base Rate borrowings will be 0.25% and the maximum will be 1.00% . The minimum Applicable Rate for Adjusted Eurocurrency Rate borrowings will be 1.25% and the maximum will be 2.00% . The Credit Agreement also requires the Company to pay a

56

Table of Contents
CoreLogic, Inc.
Notes to the Consolidated Financial Statements
For the Years Ended December 31, 2017 , 2016 and 2015


commitment fee for the unused portion of the Revolving Facility, which will be a minimum of 0.25% and a maximum of 0.40% , depending on the Company's leverage ratio.

The Credit Agreement provides that loans under the Term Facility shall be repaid in equal quarterly installments, commencing on the last day of the next full fiscal quarter and continuing on each three-month anniversary thereafter. The loans under the Term Facility shall be repaid in an amount equal to $22.5 million for the first eight quarterly payments and in an amount equal to $45.0 million for each quarterly payment thereafter. The outstanding balance of the term loans will be due in August 2022.

The Credit Agreement contains the following financial maintenance covenants: (i) a maximum total leverage ratio not to exceed 4.50 : 1.00 (stepped down to 4.25 : 1.00 starting with the fiscal quarter ending on September 30, 2018, with a further step down to 4.00 : 1.00 starting with the fiscal quarter ending on September 30, 2019, with an additional step down to 3.75 : 1.00 starting with the fiscal quarter ending on September 30, 2020, and a final step down to 3.50 : 1.00 starting with the fiscal quarter ending on September 30, 2021) and (ii) a minimum interest coverage ratio of at least 3.50 : 1.00 .

At December 31, 2017 , we had borrowing capacity of $700.0 million under the Revolving Facility and we were in compliance with all of our covenants under the Credit Agreement.

7.25% Senior Notes

In May 2011, we issued $400.0 million aggregate principal amount of 7.25% senior notes due 2021 (the "Notes"). In July 2016, we amended and increased by $525.0 million our Credit Agreement. We utilized approximately $411.0 million of the $525.0 million proceeds to complete the redemption of all outstanding Notes, which included a premium on debt extinguishment payment of $14.2 million for the year ended December 31, 2016.

Debt Issuance Costs

In connection with the amendment and restatement of the Credit Agreement, in August 2017, we incurred approximately $14.3 million of debt issuance costs of which $14.0 million were initially capitalized within long-term debt, net in the accompanying consolidated balance sheets. For the year ended December 31, 2017, $2.1 million were expensed in the accompanying consolidated statement of operations related to these debt issuance costs. We will amortize the remaining costs over the term of the Credit Agreement. When we amended and restated the Credit Agreement, we had unamortized costs of $13.8 million related to previously recorded debt issuance costs, of which we wrote-off $1.8 million for the year ended December 31, 2017 and the remaining $12.0 million will amortize over the term of the Credit Agreement.

For the year ended December 31, 2016 , we recorded $6.3 million of debt issuance costs of which $0.3 million were expensed in the accompanying consolidated statements of operations. We capitalized the remaining $6.0 million of debt issuance costs within long-term debt, net in the accompanying consolidated balance sheets. We had unamortized costs of $14.0 million related to previously recorded debt issuance costs, which we will amortize over the term of the Credit Agreement. Further, we wrote-off $10.2 million of unamortized debt issuance costs during the year ended December 31, 2016 .

7.55% Senior Debentures

In April 1998, we issued $100.0 million in aggregate principal amount of 7.55% senior debentures due 2028. In April 2010, in anticipation of the Separation, we commenced a cash tender offer for these debentures and also solicited consent from the holders thereof to expressly affirm that the Separation would not conflict with the terms of the debentures. See Note 15 - Litigation and Regulatory Contingencies for further discussion on the Separation. In April 2010, we announced that valid consents were tendered representing over  50.0%  of the outstanding debentures. Accordingly, we received the requisite approvals from debenture holders and amended the related indentures. The indentures governing these debentures, as amended, contain limited restrictions on the Company.

In November 2016, we paid down $45.0 million on the 7.55% senior debentures, which included a premium on debt extinguishment payment in the amount of $2.0 million for the year ended December 31, 2016 . For the year ended December 31, 2017 there was no such activity on the debentures.


57

Table of Contents
CoreLogic, Inc.
Notes to the Consolidated Financial Statements
For the Years Ended December 31, 2017 , 2016 and 2015


Interest Rate Swaps
 
We have entered into amortizing interest rate swaps (the "Swaps") in order to convert a portion of our interest rate exposure on the Term Facility floating rate borrowings from variable to fixed. In June 2017, we entered into Swaps which become effective in March 2018 and terminate in March 2021. The Swaps entered in June 2017 are for an initial notional balance of $275.0 million , with a notional step up of $200.0 million in March 2019 and a fixed interest rate of 1.83% . In August 2016, we entered into Swaps which became effective in September 2016 and terminate in April 2020. The Swaps entered in August 2016 are for an initial notional balance of $500.0 million , with a fixed interest rate of 1.03% , and amortize quarterly by $25.0 million through December 2018, with a step up in the notional balance of $100.0 million in March 2019 and continued quarterly amortization of $25.0 million through April 2020, and a remaining notional amount of $275.0 million . In May 2014, we entered into Swaps which became effective in December 2014 and terminate in March 2019. The Swaps entered in May 2014 are for an initial notional balance of $500.0 million , with a fixed interest rate of 1.57% , and amortize quarterly by $12.5 million through December 31, 2017 and $25.0 million through December 31, 2018.

We have designated the Swaps as cash flow hedges. The estimated fair value of these cash flow hedges is recorded in other assets and/or other liabilities in the accompanying consolidated balance sheets. The estimated fair value of these cash flow hedges resulted in an asset of $12.0 million as of December 31, 2017 . We recorded an asset of $5.4 million and a liability of $2.3 million as of December 31, 2016 .

For the years ended December 31, 2017, 2016 and 2015 , an unrealized gain of $5.5 million (net of $3.4 million in deferred taxes), an unrealized gain of $4.6 million (net of $2.9 million in deferred taxes), and an unrealized loss of $0.4 million (net of $0.2 million in deferred taxes), respectively, were recognized in other comprehensive income/(loss) related to the Swaps.

The aggregate annual maturities for long-term debt are as follows:

(in thousands)
 
Year ending December 31,
 
2018
$
70,046

2019
116,281

2020
181,076

2021
180,259

2022
1,215,000

Thereafter
14,645

Total
$
1,777,307

 
 



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Table of Contents
CoreLogic, Inc.
Notes to the Consolidated Financial Statements
For the Years Ended December 31, 2017 , 2016 and 2015


Note 9 - Income Taxes

Income before income taxes from continuing operations attributable to CoreLogic is as follows for the years ended December 31, 2017, 2016 and 2015 :

(in thousands)
2017
 
2016
 
2015
 
 Continuing Operations Attributable to CoreLogic
 Equity In Losses of Affiliates
 
 Continuing Operations Attributable to CoreLogic
 Equity In Earnings of Affiliates
 
 Continuing Operations Attributable to CoreLogic
 Equity In Earnings of Affiliates
United States
$
155,598

$
(1,920
)
 
$
143,749

$
2,630

 
$
155,345

$
23,790

Foreign
13,294


 
20,225

(1,121
)
 
16,729

(970
)
Total
$
168,892

$
(1,920
)
 
$
163,974

$
1,509

 
$
172,074

$
22,820


For the years ended December 31, 2017 , 2016 and 2015 , income before income taxes from continuing operations attributable to CoreLogic includes income of certain incorporated noncontrolling interests.

Provision for Income Taxes

The provision for taxes consists of the following for the years ended December 31, 2017, 2016 and 2015 :

(in thousands)
2017
 
2016
 
2015
 
 Continuing Operations Attributable to CoreLogic
 Equity In Losses of Affiliates
 
 Continuing Operations Attributable to CoreLogic
 Equity In Earnings of Affiliates
 
 Continuing Operations Attributable to CoreLogic
 Equity In Earnings of Affiliates
Current:
 
 
 
 
 
 
 
 
Federal
$
51,906

$
(638
)
 
$
28,232

$
871

 
$
17,108

$
7,910

State
3,872

(96
)
 
9,187

142

 
2,166

1,190

Foreign
4,268


 
2,881


 
3,394


 
60,046

(734
)
 
40,300

1,013

 
22,668

9,100

Deferred:
 

 
 
 

 
 
 

 
Federal
(42,012
)

 
12,186


 
29,561


State
(2,293
)

 
(267
)

 
3,562


Foreign
2,431


 
2,305


 
1,603


 
(41,874
)

 
14,224


 
34,726


Total income tax provision
$
18,172

$
(734
)
 
$
54,524

$
1,013

 
$
57,394

$
9,100

    
During the years ended December 31, 2017 and 2016 , we identified prior period errors which had overstated our
provision for deferred income taxes by $9.4 million for the year ended December 31, 2015 and understated our provision for
deferred income taxes by $2.0 million prior to 2015. We corrected these items in the periods of identification by recording a
reduction to deferred income tax expense of $4.3 million and $3.1 million in the years ended December 31, 2017 and 2016 ,
respectively, within continuing operations. See further discussion in Note 2 – Significant Accounting Policies.

A reconciliation of the provision for taxes based on the federal statutory income tax rate on income from continuing operations attributable to CoreLogic to our effective income tax rate is as follows for the years ended December 31, 2017, 2016 and 2015 :


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Table of Contents
CoreLogic, Inc.
Notes to the Consolidated Financial Statements
For the Years Ended December 31, 2017 , 2016 and 2015


 
2017
 
2016
 
2015
 
 Continuing Operations Attributable to CoreLogic
 Equity In Losses of Affiliates
 
 Continuing Operations Attributable to CoreLogic
 Equity In Earnings of Affiliates
 
 Continuing Operations Attributable to CoreLogic
 Equity In Earnings of Affiliates
Federal statutory income tax rate
35.0
 %
35.0
%
 
35.0
 %
35.0
%
 
35.0
 %
35.0
%
State taxes, net of federal benefit
2.7

3.3

 
4.0

6.1

 
3.4

3.4

Foreign taxes in excess of/(less than) federal rate
1.6


 
(0.9
)
26.0

 
0.4

1.5

Nontaxable gain on contingent payment reversal


 
(1.7
)

 


Nontaxable/nondeductible items
(1.9
)

 
0.6


 
0.5


Change from investee to subsidiary


 


 
(2.5
)

Change in uncertain tax positions
(1.0
)

 
(1.3
)

 
(0.7
)

Research and development credits
(2.2
)

 
(1.6
)

 
(2.6
)

Net impact of FAFC indemnity
0.1


 
(8.7
)

 


TCJA - Provisional remeasurement of federal deferred taxes
(22.5
)

 


 


Valuation allowance on impaired investments


 
8.2


 


Other items, net
(1.0
)

 
(0.3
)

 
(0.1
)

Effective income tax rate
10.8
 %
38.3
%
 
33.3
 %
67.1
%
 
33.4
 %
39.9
%

For the years ended December 31, 2017 and 2016 , we recognized income tax benefits of $3.3 million and $2.6 million respectively, related to domestic research and development credits. Additionally, due to the closure of the Internal Revenue Service (IRS) audit for examination of the years 2005-2009, we recognized a net tax benefit of $14.4 million , including interest and penalties, for the year ended December 31, 2016 , which were accrued for and fully indemnified by FAFC.

Tax Cuts and Jobs Act

In December 2017, the U.S. passed the TCJA. Impacts of the TCJA for the year ended December 31, 2017 included remeasuring ending federal deferred tax assets and liabilities due to the reduction of U.S. corporate income tax rate from 35.0% to 21.0% , assessing a one-time transition tax on certain foreign earnings that were previously tax deferred and providing for the acceleration of depreciation for certain assets placed into service after September 2017. In connection with the TCJA, the Securities and Exchange Commission issued guidance which allows us a year to finalize the income tax effect of the TCJA.

As of December 31, 2017, we have not completed our accounting for the tax effects of the TCJA. We are still analyzing certain aspects of the TCJA and refining our calculations including its impact to deferred tax assets and liabilities and taxes on foreign earnings. In connection with the remeasurement of our federal deferred tax balances, we recorded a provisional tax benefit of $38.0 million for the year ended December 31, 2017. We remeasured the deferred tax assets and liabilities based on the rates at which they are expected to reverse in the future, which is generally at 21.0% .

As of December 31, 2017, we had $46.3 million cash in foreign jurisdictions that primarily reflects the estimated $56.3 million of undistributed foreign earnings from foreign subsidiaries that are intended to be indefinitely reinvested in foreign operations. No additional income taxes have been provided for any remaining undistributed foreign earnings not subject to the TCJA transition tax, or for any additional outside basis difference inherent in these entities as determining an unrecognized deferred tax liability is not currently practicable.

In connection with the TCJA, a one-time transition tax is assessed on total post-1986 accumulated foreign earnings and profits that were previously deferred from U.S. income taxes, the amount of those earnings held in cash and other specified assets and foreign tax pools. We have not made sufficient progress on the analysis of our foreign subsidiaries to reasonably estimate the effects of the one-time transition tax and have not recorded a provisional amount.


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Table of Contents
CoreLogic, Inc.
Notes to the Consolidated Financial Statements
For the Years Ended December 31, 2017 , 2016 and 2015


During 2018 we will continue to analyze the TCJA and will consider the issuance of any new guidance, legislative actions and changes in accounting standards. Tax effects for these items, including the remeasurement of deferred tax assets and liabilities and the one-time transition tax on certain foreign earnings, will be recorded in the period of completion. We currently anticipate finalizing and recording any resulting adjustments by the end of 2018.

Deferred Tax Assets and Liabilities

Deferred income taxes arise from temporary differences between financial reporting and tax reporting bases of assets and liabilities, and operating loss and tax credit carryforwards for tax purposes. The components of the deferred income tax assets and liabilities as of December 31, 2017 and 2016 for continuing operations are as follows:

(in thousands)
2017
 
2016
Deferred tax assets:
 
 
 
Net losses and credit carryforwards
$
68,744

 
$
90,773

Deferred revenue
114,586

 
149,022

Investment in affiliates
4,375

 
14,501

Employee benefits
31,944

 
47,823

Accrued expenses and loss reserves
28,043

 
38,024

Other
12,296

 
20,692

Less: valuation allowance
(45,166
)
 
(44,879
)
 
$
214,822

 
$
315,956

Deferred tax liabilities:
 

 
 

Depreciable and amortizable assets
299,578

 
415,879

Investment in affiliates
17,449

 
18,624

 
$
317,027

 
$
434,503

Net deferred tax liability
$
(102,205
)
 
$
(118,547
)

As of December 31, 2017 and 2016 , we had federal net operating losses (“NOLS”) of $171.6 million and $176.6 million , respectively, which begin to expire in 2021. The state NOLS were $281.8 million and $271.1 million as of December 31, 2017 and 2016 , respectively, which begin to expire in 2018. The foreign NOLS were $10.7 million and $9.9 million as of December 31, 2017 and 2016 , respectively. As of December 31, 2017 , we had available federal and state capital losses of $37.6 million and $49.8 million , respectively, expiring at various times beginning in 2018. A portion of our NOL's and capital losses may be utilized prior to the expiration of carryover statutes. The change of ownership provisions of the Tax Reform Act of 1986 may limit utilization of a portion of our domestic NOL and tax credit carryforwards to future periods.

As of December 31, 2017 and 2016 , we had valuation allowances of approximately $45.2 million and $44.9 million , respectively, against certain U.S. and foreign deferred tax assets. The increase in the valuation allowance was primarily due to the recording of a valuation allowance on various foreign tax attributes, offset by the release of domestic valuation allowance due to the remeasurement of deferred tax attributes pursuant to the TCJA.



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Table of Contents
CoreLogic, Inc.
Notes to the Consolidated Financial Statements
For the Years Ended December 31, 2017 , 2016 and 2015


Unrecognized Tax Benefits

A reconciliation of the unrecognized tax benefits for the years ended December 31, 2017 , 2016 and 2015 are as follows:

(in thousands)
2017
 
2016
 
2015
Unrecognized tax benefits - opening balance
$
21,179

 
$
34,301

 
$
35,663

Gross increases - tax positions in prior period
503

 
1,835

 
13

Gross decreases - tax positions in prior period

 
(106
)
 
(2,152
)
Gross increases - current-period tax positions
654

 
528

 
896

Settlements with taxing authorities

 
(17
)
 
(119
)
FAFC indemnification release

 
(13,147
)
 

Expiration of the statute of limitations for the assessment of taxes
(2,011
)
 
(2,215
)
 

Unrecognized tax benefits - ending balance
$
20,325

 
$
21,179

 
$
34,301


As of December 31, 2017 and 2016 , our unrecognized tax benefits of $20.3 million and $21.2 million , respectively, include $12.0 million and $13.0 million , respectively, of unrecognized tax benefits that, if recognized, would have an impact on the effective tax rate.

We recognize a provision for interest and penalties related to uncertain tax positions in income tax expense. As of December 31, 2017 and 2016 , we had $9.5 million and $9.3 million , respectively, accrued for the payment of interest and penalties. These balances are gross amounts before any tax benefits and are included in other liabilities in the accompanying consolidated balance sheets. For the years ended December 31, 2017, 2016 and 2015 , we recognized approximately $0.2 million , $0.7 million and $0.2 million , respectively, in interest and penalties in the accompanying consolidated statements of income.    

In November 2016, we closed our 2005-2009 IRS exam which resulted in a reversal of approximately $13.2 million of unrecognized tax benefits and a reversal of approximately $8.7 million of accrued interest and penalties. These reversals reduced the total FAFC indemnification receivable to $14.0 million pursuant to the Tax Sharing Agreement entered in connection with the Separation. The remaining reserves subject to indemnification of $8.3 million and the associated accrued interest and penalties of $6.2 million are related to various taxing jurisdictions for the years 2006-2009. Any future activity in this reserve would not have a material impact to net income.

We are currently under examination for the tax years 2010 through 2012 by the U.S., our primary taxing jurisdiction, and various taxing authorities. It is reasonably possible the amount of the unrecognized benefit with respect to certain unrecognized positions that are not subject to the FAFC indemnification could significantly increase or decrease within the next twelve months and would have an impact on net income. Currently, the Company expects expirations of statutes of limitations, excluding indemnified amounts, on reserves of approximately $7.0 million within the next twelve months.


62

Table of Contents
CoreLogic, Inc.
Notes to the Consolidated Financial Statements
For the Years Ended December 31, 2017 , 2016 and 2015


Note 10 - Earnings/(Loss) Per Share

The following is a reconciliation of net income per share attributable to CoreLogic for the years ended December 31, 2017 , 2016 and 2015 , using the treasury-stock method:
(in thousands, except per share amounts)
2017
 
2016
 
2015
Numerator for basic and diluted net income/(loss) per share:
 
 
 
 
 
Net income from continuing operations
$
149,534

 
$
109,946

 
$
128,400

Income/(loss) from discontinued operations, net of tax
2,315

 
(1,466
)
 
(556
)
Gain/(loss) from sale of discontinued operations, net of tax
313

 
(1,930
)
 

Net income attributable to CoreLogic
$
152,162

 
$
106,550

 
$
127,844

Denominator:
 

 
 

 
 

Weighted-average shares for basic income/(loss) per share
83,499

 
87,502

 
89,070

Dilutive effect of stock options and restricted stock units
1,735

 
1,620

 
1,494

Weighted-average shares for diluted income/(loss) per share
85,234

 
89,122

 
90,564

Income/(loss) per share
 

 
 

 
 

Basic:
 

 
 

 
 

Net income from continuing operations
$
1.79

 
$
1.26

 
$
1.44

Income/(loss) from discontinued operations, net of tax
0.03

 
(0.02
)
 
(0.01
)
Gain/(loss) from sale of discontinued operations, net of tax

 
(0.02
)
 

Net income attributable to CoreLogic
$
1.82

 
$
1.22

 
$
1.43

Diluted:
 

 
 

 
 

Net income from continuing operations
$
1.75

 
$
1.23

 
$
1.42

Income/(loss) from discontinued operations, net of tax
0.03

 
(0.02
)
 
(0.01
)
Gain/(loss) from sale of discontinued operations, net of tax

 
(0.02
)
 

Net income attributable to CoreLogic
$
1.78

 
$
1.19

 
$
1.41


For the year ended December 31, 2017 , RSUs of less than 0.1 million were excluded from the weighted average diluted common shares outstanding due to their antidilutive effect. For the years ended December 31, 2016 and 2015 , less than 0.1 million stock options were considered antidilutive.

Note 11 - Employee Benefit Plans

We currently offer a variety of employee benefit plans, including the CoreLogic, Inc. 401(k) Savings Plan (the "Savings Plan"), two non-qualified defined benefit plans and a deferred compensation plan. Historically, we have also offered a defined benefit pension plan incorporated with the acquisition of RELS (the "RELS Pension Plan"). RELS voted to terminate the RELS Pension Plan effective October 31, 2016.

The RELS Pension Plan offered participants annuity payments based on a number of factors as well as an alternative lump sum distribution to certain participants. In June 2017, we made a payment of $13.5 million for expected contributions to settle the defined benefit pension plan incorporated with the acquisition of RELS. Actual contributions for the year ended December 31, 2017, totaled $12.7 million . We transferred the remaining assets to a highly rated insurance company. For the year ended December 31, 2017, we recorded a loss of $5.1 million within (loss)/gain on investments and other, net in our consolidated statement of operations and cleared the corresponding RELS Pension Plan liability of $9.2 million and corresponding accumulated other comprehensive loss of $1.8 million within our consolidated balance sheets and consolidated statements of comprehensive income.

The non-qualified plans are comprised of our frozen unfunded supplemental management and executive benefit plans (collectively, “SERPs”) and a frozen pension restoration plan (the “Restoration Plan”).


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Table of Contents
CoreLogic, Inc.
Notes to the Consolidated Financial Statements
For the Years Ended December 31, 2017 , 2016 and 2015


The non-qualified plans are exempt from most provisions of the Employee Retirement Income Security Act because they are only available to a select group of management and highly compensated employees and are therefore not qualified employee benefit plans. To preserve the tax-deferred savings advantages of a non-qualified plan, federal law requires that it be an unfunded or informally funded future promise to pay.
    
The following table summarizes the balance sheet impact, including benefit obligations, assets and funded status associated with the RELS Pension Plan, SERPs and Restoration Plan as of December 31, 2017 and 2016 :

(in thousands)
2017
 
2016
Change in projected benefit obligation:
 
 
 
Benefit obligation at beginning of period
$
65,108

 
$
61,256

Service costs

 
90

Interest costs
1,879

 
2,587

Actuarial losses
3,579

 
1,817

Benefits paid
(39,185
)
 
(2,989
)
Annuity carrier load

 
2,347

Projected benefit obligation at end of period
$
31,381

 
$
65,108

 
 
 
 
Change in plan assets:
 

 
 

Plan assets at fair value at beginning of period
$
25,225

 
$
21,175

Actual return on plan assets
(197
)
 
(458
)
Company contributions
14,157

 
7,497

Benefits paid
(39,185
)
 
(2,989
)
Plan assets at fair value at end of the period

 
25,225

Reconciliation of funded status:
 

 
 

Unfunded status of the plans
$
(31,381
)
 
$
(39,883
)
 
 
 
 
Amounts recognized in the consolidated balance sheet consist of:
 

 
 

Accrued salaries and benefits
$
(1,513
)
 
$
(10,604
)
Other liabilities
(29,868
)
 
(29,279
)
 
$
(31,381
)
 
$
(39,883
)
Amounts recognized in accumulated other comprehensive loss:
 

 
 

Unrecognized net actuarial loss
$
12,184

 
$
14,021

Unrecognized prior service credit
(3,341
)
 
(4,486
)
 
$
8,843

 
$
9,535



64

Table of Contents
CoreLogic, Inc.
Notes to the Consolidated Financial Statements
For the Years Ended December 31, 2017 , 2016 and 2015


The net periodic pension cost for the years ended December 31, 2017 , 2016 and 2015 , for the RELS Pension Plan, SERPs, and Restoration Plan includes the following components:

(in thousands)
2017
 
2016
 
2015
Expenses:
 
 
 
 
 
Service costs
$

 
$
90

 
$
161

Interest costs
1,879

 
2,587

 
1,205

Expected return on plan assets
(156
)
 
(160
)
 

Amortization of net (gain)/loss
(691
)
 
979

 
(620
)
 Net periodic benefit cost
$
1,032

 
$
3,496

 
$
746


Weighted-average discount rate used to determine costs for the plans were as follows:

 
2017
 
2016
 
2015
RELS Pension Plan
3.97
%
 
4.44
%
 
4.09
%
SERPs
4.00
%
 
4.20
%
 
3.85
%
Restoration Plan
4.08
%
 
4.32
%
 
3.98
%
 
 
 
 
 
 

Weighted-average actuarial assumptions used to determine benefit obligations for the plans were as follows:

 
2017
 
2016
RELS Pension Plan
 
 
 
Discount rate
N/A

 
3.97
%
Salary increase rate
N/A

 
N/A

Expected return on plan assets
N/A

 
3.50
%
SERPs
 
 
 
Discount rate
3.50
%
 
4.00
%
Salary increase rate
N/A

 
N/A

Restoration Plan
 
 
 
Discount rate
3.57
%
 
4.08
%

The discount rate assumptions utilized reflect the yield available on high-quality, fixed-income debt securities that match the expected timing of the benefit obligation payments.

The following table provides the funded status in the defined RELS Pension Plan, Restoration Plan and SERPs as of December 31, 2017 , 2016 and 2015 :

(in thousands)
2017
 
2016
 
2015
Projected benefit obligation
$
31,381

 
$
65,108

 
$
61,256

Accumulated benefit obligation
$
31,381

 
$
65,108

 
$
61,256

Plan assets at fair value at end of year
$

 
$
25,225

 
$
21,175


    

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Table of Contents
CoreLogic, Inc.
Notes to the Consolidated Financial Statements
For the Years Ended December 31, 2017 , 2016 and 2015


The estimated amounts of net actuarial loss and prior service benefits in accumulated other comprehensive loss to be amortized and recognized as a component of net periodic benefit cost in 2018 are as follows:

(in thousands)
 
Net actuarial loss
$
487

Prior service benefit
$
1,145


The following benefit payments for all plans for the next ten years, which reflect expected future turnover, as appropriate, are expected to be paid as follows:

(in thousands)
 
 
2018
 
$
1,539

2019
 
1,561

2020
 
1,540

2021
 
1,758

2022
 
1,974

2023-2027
 
9,492

 
 
$
17,864


The Savings Plan allows for employee-elective contributions up to the maximum deductible amount as determined by the Internal Revenue Code. We make discretionary matching contributions to the Savings Plan based on participant contributions as well as discretionary contributions based on profitability. The expense within continuing operations for the years ended December 31, 2017 , 2016 and 2015 related to the Savings Plan were $10.9 million , $10.8 million and $10.0 million , respectively. The Savings Plan allows the participants to purchase shares of our common stock as one of the investment options, subject to certain limitations. The Savings Plan held 662,358 and 741,019 shares of our common stock, representing 0.8% and 0.9% of the total shares outstanding at December 31, 2017 and 2016 , respectively.

We have a deferred compensation plan that allows participants to defer up to 80% of their salary, commissions and bonus. Participants allocate their deferrals among a variety of investment crediting options (“deemed investments”). Deemed investments mean that the participant has no ownership interest in the funds they select; the funds are only used to measure the gains or losses that will be attributed to their deferral account over time. Participants can elect to have their deferral balance paid out in a future year while they are still employed or after their employment ends. The participants’ deferrals and any earnings on those deferrals are our general unsecured obligation. We informally fund the deferred compensation plan through a tax-advantaged investment known as variable universal life insurance. Deferred compensation plan assets are held as an asset within a special trust.

The value of the assets underlying our deferred compensation plan was $29.6 million and $28.0 million as of December 31, 2017 and 2016 , respectively, and is included in other assets in the accompanying consolidated balance sheets. The unfunded liability for our deferred compensation plan was $35.3 million and $34.5 million as of December 31, 2017 and 2016 , respectively, and is included in other liabilities in the accompanying consolidated balance sheets.

Note 12 - Fair Value of Financial Instruments

Fair value is the price that would be received upon sale of an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date (exit price). We utilize market data or assumptions that market participants would use in pricing the asset or liability, including assumptions about risk and the risks inherent in the inputs to the valuation technique. These inputs can be readily observable, market corroborated or generally unobservable.
 
The market approach is applied for recurring fair value measurements and endeavors to utilize the best available information. Accordingly, we utilize valuation techniques that maximize the use of observable inputs and minimize the use of unobservable inputs. Fair value balances are classified based on the observability of those inputs.
 
A fair value hierarchy prioritizes the inputs used to measure fair value. The hierarchy gives the highest priority to unadjusted quoted prices in active markets for identical assets or liabilities (Level 1 measurement) and the lowest priority to unobservable inputs (Level 3 measurement). Level 2 measurements utilize observable inputs in markets other than active markets.

In estimating the fair value of the financial instruments presented, we used the following methods and assumptions:

Cash and cash equivalents

For cash and cash equivalents, the carrying value is a reasonable estimate of fair value due to the short-term nature of the instruments.

Restricted cash

Restricted cash is comprised of certificates of deposit that are pledged for various letters of credit secured by us and escrow accounts due to acquisitions and divestitures. We deem the carrying value to be a reasonable estimate of fair value due to the nature of these instruments.

Contingent consideration

The fair value of the contingent consideration was estimated using the Monte-Carlo simulation method, which relies on significant assumption and estimates including discount rates and future market conditions, among others.

Long-term debt

The fair value of long-term debt was estimated based on the current rates available to us for similar debt of the same remaining maturities and consideration of our default and credit risk.

Interest rate swap agreements

The fair value of the interest rate swap agreements was estimated based on market value quotes received from the counter parties to the agreements.

The fair values of our financial instruments as of December 31, 2017 are presented in the following table:

 
Fair Value Measurements Using
 
 
(in thousands)
Level 1
 
Level 2
 
Level 3
 
Fair Value
Financial Assets:
 
 
 
 
 
 
 
Cash and cash equivalents
$
118,804

 
$

 
$

 
$
118,804

Restricted cash

 
7,565

 

 
7,565

 
$
118,804

 
$
7,565

 
$

 
$
126,369

 
 
 
 
 
 
 
 
Financial Liabilities:
 
 
 
 
 
 
 
Contingent consideration
$

 
$

 
$
6,500

 
$
6,500

Total debt
$

 
$
1,780,547

 
$

 
$
1,780,547

 
 
 
 
 
 
 
 
Derivatives:
 
 
 
 
 
 
 
Asset for interest rate swap agreements
$

 
$
11,985

 
$

 
$
11,985

    

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Table of Contents
CoreLogic, Inc.
Notes to the Consolidated Financial Statements
For the Years Ended December 31, 2017 , 2016 and 2015


The fair values of our financial instruments as of December 31, 2016 are presented in the following table:

 
Fair Value Measurements Using
 
 
(in thousands)
Level 1
 
Level 2
 
Level 3
 
Fair Value
Financial Assets:
 
 
 
 
 
 
 
Cash and cash equivalents
$
72,031

 
$

 
$

 
$
72,031

Restricted cash

 
17,943

 

 
17,943

 
$
72,031

 
$
17,943

 
$

 
$
89,974

 
 
 
 
 
 
 
 
Financial Liabilities:
 
 
 
 
 
 
 
Total debt
$

 
$
1,622,811

 
$

 
$
1,622,811

 
 
 
 
 
 
 
 
Derivatives:
 
 
 
 
 
 
 
Asset for interest rate swap agreements
$

 
$
5,392

 
$

 
$
5,392

Liability for interest rate swap agreements
$

 
$
2,283

 
$

 
$
2,283


The following non-financial instruments were measured at fair value, on a nonrecurring basis, as of and for the year ended December 31, 2017 :

 
 
 
Fair Value Measurements Using
 
 
(in thousands)
Remaining
Fair Value
 
Level 1
 
Level 2
 
Level 3
 
Impairment Losses
Investment in affiliates, net

 

 

 

 
3,811

 
$

 
$

 
$

 
$

 
$
3,811


The following non-financial instruments were measured at fair value, on a nonrecurring basis, as of and for the year ended December 31, 2016 :

 
 
 
Fair Value Measurements Using
 
 
(in thousands)
Remaining
Fair Value
 
Level 1
 
Level 2
 
Level 3
 
Impairment Losses
Property and equipment, net
$

 
$

 
$

 
$

 
$
2,005

Capitalized data and database costs, net

 

 

 

 
882

Investment in affiliates, net
5,662

 

 

 
5,662

 
23,431

 
$
5,662

 
$

 
$

 
$
5,662

 
$
26,318


The following non-financial instruments were measured at fair value, on a nonrecurring basis, as of and for the year ended December 31, 2015 :

 
 
 
Fair Value Measurements Using
 
 
(in thousands)
Remaining
Fair Value
 
Level 1
 
Level 2
 
Level 3
 
Impairment Losses
Property and equipment, net

 

 

 

 
3,770


    
There were no transfers between Level 1, Level 2, or Level 3 securities for the year ended December 31, 2017 .     


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Table of Contents
CoreLogic, Inc.
Notes to the Consolidated Financial Statements
For the Years Ended December 31, 2017 , 2016 and 2015


We recorded a non-cash impairment charge of $3.8 million and $23.4 million for the years ended December 31, 2017 and December 31, 2016 , respectively, in our investment in affiliates, net due to other-than-temporary losses in value from the absence of an ability to recover the carrying amount of the investments.

We also recorded non-cash impairment charges of $2.0 million and $3.8 million for the years ended December 31, 2016 and December 31, 2015 , respectively, in our property and equipment, net primarily related to internally developed software. Further, we recorded a non-cash impairment charge of $0.9 million for the year ended December 31, 2016 , in our capitalized data and database costs, net primarily related to a database that became obsolete. Impairment losses from property and equipment, net are recorded within depreciation and amortization in the accompanying consolidated statements of operations.

In connection with our acquisition of Myriad in August 2017, we entered into a contingent consideration agreement of up to $3.0 million to be paid in cash by 2019 upon the achievement of certain revenue targets in fiscal years 2017 and 2018. See Note 16 - Acquisitions for further discussion. We fair-valued the contingent payment using the Monte-Carlo simulation model and initially recorded $1.8 million as contingent consideration. The contingent payment is fair-valued quarterly and changes are recorded within (loss)/gain on investments and other, net in our consolidated statements of operations. As of December 31, 2017 , we increased the fair value of the contingent payment by $0.3 million and recorded the loss in our consolidated statements of operations for the year ended December 31, 2017 .

In connection with an insignificant acquisition in November 2017, we entered into a contingent consideration agreement of up to $17.5 million in cash by 2022 upon the achievement of certain revenue targets in fiscal years 2017 through 2021. We fair-valued the contingent payment using the Monte-Carlo simulation model and initially recorded $4.4 million as contingent consideration. The contingent payment is fair-valued quarterly and changes are recorded within the (loss)/gain on investments and other, net in our consolidated statements of operations.

In connection with our call option related to the Mercury acquisition, we recorded a loss of $4.6 million in our consolidated statement of operations for the year ended December 31, 2017 . See Note 16 - Acquisitions for further discussion.

Note 13 - Share-Based Compensation

We currently issue equity awards under the Amended and Restated CoreLogic, Inc. 2011 Performance Incentive Plan, as amended, which was initially approved by our stockholders at our Annual Meeting, held on May 19, 2011 with an amendment and restatement approved by our stockholders at our Annual Meeting held on July 29, 2014, and a subsequent technical amendment by the Board in December 2016 ("Plan"). The Plan includes the ability to grant RSUs, PBRSUs and stock options. Prior to the approval of the Plan, we issued share-based awards under the CoreLogic, Inc. 2006 Incentive Plan. The Plan provides for up to 21,909,000 shares of the Company's common stock to be available for award grants.

We have primarily utilized RSUs, PBRSUs and stock options as our share-based compensation instruments for employees and directors. The fair value of any share-based compensation instrument grant is based on the market value of our shares on the date of grant and is recognized as compensation expense over its vesting period.


68


Restricted Stock Units

For the years ended December 31, 2017 , 2016 and 2015 , we awarded 708,160 , 967,826 and 965,978 RSUs, respectively, with an estimated fair value of $28.5 million , $33.7 million and $34.1 million , respectively. The RSU awards vest ratably over 3 years. RSU activity for the year ended December 31, 2017 is as follows:

(in thousands, except weighted average fair value prices)
Number of Shares
 
Weighted Average Grant-Date Fair Value
Unvested RSUs outstanding at December 31, 2016
1,555

 
$
34.14

RSUs granted
708

 
$
40.32

RSUs vested
(884
)
 
$
34.25

RSUs forfeited
(70
)
 
$
36.29

Unvested RSUs outstanding at December 31, 2017
1,309

 
$
37.54


As of December 31, 2017 , there was $27.3 million of total unrecognized compensation cost related to unvested RSUs that is expected to be recognized over a weighted-average period of 1.8 years. The fair value of RSUs is based on the market value of the Company’s shares on the date of grant. For the year ended December 31, 2017 , our share-based compensation expense included $4.2 million from a one-time vesting acceleration in accordance with our plan.

Performance-Based Restricted Stock Units

For the years ended December 31, 2017 , 2016 and 2015 , we awarded 309,675 , 285,475 and 231,624 PBRSUs, respectively, with an estimated fair value of $12.7 million , $10.1 million and $7.9 million , respectively. These awards could be subject to service-based, performance-based and market-based vesting. The performance period for the PBRSUs awarded during 2017 is from January 1, 2017 to December 31, 2019, and the performance metric is adjusted earnings per share and market-based conditions. Subject to satisfaction of the performance criteria, the 2017 awards will vest on December 31, 2019.

The performance period for the PBRSUs awarded during 2016 is from January 1, 2016 to December 31, 2018, and the performance metric is adjusted earnings per share and market-based conditions. Subject to satisfaction of the performance criteria, the 2016 awards will vest on December 31, 2018. The performance period for the PBRSUs awarded during 2015 was from January 1, 2015 to December 31, 2017, and the performance metric was adjusted earnings per share and market based conditions. Based on achievement of the performance criteria, the 2015 awards were earned at 150% .

The fair values of the 2017 , 2016 , and 2015 awards were estimated using Monte-Carlo simulation with the following weighted-average assumptions:

 
 
2017
 
2016
 
2015
 
 
 
 
 
 
 
Expected dividend yield
 
%
 
 %
 
%
Risk-free interest rate (1)
 
1.47
%
 
0.99
 %
 
0.93
%
Expected volatility (2)
 
27.83
%
 
25.12
 %
 
24.01
%
Average total shareholder return (2)
 
1.46
%
 
(1.23
)%
 
8.37
%

(1)
The risk-free interest rate for the periods within the contractual term of the PBRSUs is based on the U.S. Treasury yield curve in effect at the time of the grant.
(2)
The expected volatility and average total shareholder return is a measure of the amount by which a stock price has fluctuated or is expected to fluctuate based primarily on our and our peers' historical data.


69


PBRSU activity for the year ended December 31, 2017 is as follows:

(in thousands, except weighted average fair value prices)
Number of Shares
 
Weighted Average Grant-Date Fair Value
Unvested PBRSUs outstanding at December 31, 2016
738

 
$
34.13

PBRSUs granted
310

 
$
41.08

PBRSUs vested
(227
)
 
$
31.90

PBRSUs forfeited
(162
)
 
$
36.48

Unvested PBRSUs outstanding at December 31, 2017
659

 
$
37.22


As of December 31, 2017 , there was $6.9 million of total unrecognized compensation cost related to unvested PBRSUs that is expected to be recognized over a weighted-average period of 1.7 years. The fair value of PBRSUs is based on the market value of the Company’s shares on the date of grant.

Stock Options

We did not issue any options for the years ended December 31, 2017 , 2016 and 2015 , respectively. Option activity for the year ended December 31, 2017 is as follows:

(in thousands, except weighted average prices)
Number of Shares
 
Weighted Average Exercise Price
 
Weighted Average Remaining Contractual Term
 
Aggregate Intrinsic Value
Options outstanding at December 31, 2016
1,504

 
$
21.22

 
 
 
 
Options exercised
(318
)
 
$
23.25

 
 
 
 
Options vested, exercisable, and outstanding December 31, 2017
1,186

 
$
20.67

 
2.3
 
$
30,295


As of December 31, 2017 , there was no unrecognized compensation cost related to unvested stock options.

The intrinsic value of options exercised was $5.9 million , $4.5 million and $9.0 million for the years ended December 31, 2017 , 2016 and 2015 , respectively. This intrinsic value represents the difference between the fair market value of the Company’s common stock on the date of exercise and the exercise price of each option.

Employee Stock Purchase Plan

The employee stock purchase plan allows eligible employees to purchase our common stock at 85.0% of the lesser of the closing price on the first day or the last day of each quarter. Our employee stock purchase plan was approved by our stockholders at our 2012 annual meeting of stockholders and the first offering period commenced in October 2012. We recognized an expense for the amount equal to the estimated fair value of the discount during the offering period.


70


The following table sets forth the share-based compensation expense recognized for the years ended December 31, 2017 , 2016 and 2015 :

(in thousands)
2017
 
2016
 
2015
Restricted stock units
$
29,188

 
$
25,839

 
$
24,591

Performance-based restricted stock units
4,987

 
11,702

 
8,080

Stock options
144

 
1,017

 
1,923

Employee stock purchase plan
1,548

 
1,291

 
1,192

 
$
35,867

 
$
39,849

 
$
35,786


The above share-based compensation expense has $4.9 million , $4.5 million and $4.0 million included within cost of services for the years ended December 31, 2017 , 2016 and 2015 , respectively.

Note 14 - Commitments and Contingencies

Lease Commitments

We lease certain office facilities, automobiles and equipment under operating leases, which, for the most part, are renewable. The majority of these leases also provide that we pay for related insurance and taxes.

Future minimum rental payments under operating leases that have initial or remaining non-cancelable lease terms in excess of one year as of December 31, 2017 are as follows:

(in thousands)
 
2018
$
27,860

2019
26,699

2020
22,709

2021
17,328

2022
9,777

Thereafter
62,175

 
$
166,548


Total rental expenses for all operating leases and month-to-month rentals were $28.5 million , $30.6 million and $28.6 million for the years ended December 31, 2017 , 2016 and 2015 , respectively.

Note 15 - Litigation and Regulatory Contingencies

We have been named in various lawsuits and we may from time to time be subject to audit or investigation by governmental agencies. Currently, governmental agencies are auditing or investigating certain of our operations.

With respect to matters where we have determined that a loss is both probable and reasonably estimable, we have recorded a liability representing our best estimate of the financial exposure based on known facts. For matters where a settlement has been reached, we have recorded the expected amount(s) of such settlements. With respect to audits, investigations or lawsuits that are ongoing, although their final dispositions are not yet determinable, we do not believe that the ultimate resolution of such matters, either individually or in the aggregate, will have a material adverse effect on our financial condition, results of operations or cash flows. As of December 31, 2017 , we do not believe that a material loss exceeding amounts accrued of $16.8 million is probable, all of which was recorded prior to September 30, 2017. The ability to predict the ultimate outcome of such matters involves judgments, estimates and inherent uncertainties. The actual outcome of such matters could differ materially from management’s estimates. We record expenses for legal fees as incurred.


71


Fair Credit Reporting Act Class Actions

In February 2012, CoreLogic National Background Data, LLC (n/k/a CoreLogic Background Data, LLC ("CBD")) was named as a defendant in a putative class action styled Tyrone Henderson, et. al., v. CoreLogic National Background Data, in the United States District Court for the Eastern District of Virginia. Plaintiffs allege violation of the Fair Credit Reporting Act, and pled a putative class claim relating to CBD’s return of criminal record data in response to search queries initiated by its consumer reporting agency customers, which then prepare and transmit employment background screening reports to their employer customers. The parties have agreed to settle the case on a class-wide basis, and a final fairness hearing is set for March 2018.

In June 2015, a companion case, Witt v. CoreLogic National Background Data, et. al. was filed in the United States District Court for the Eastern District of Virginia by the same attorneys as in Henderson, alleging the same claim against CBD. Witt also names as a defendant CoreLogic SafeRent, LLC (n/k/a CoreLogic Rental Property Solutions, LLC (“RPS”)) on the theory that RPS provided criminal record “reports” to CBD at the same time that CBD delivered reports to CBD’s consumer reporting agency customers. The parties have agreed to settle the case on a class-wide basis, and a final fairness hearing is set for March 2018.
    
In July 2017, RPS was named as a defendant in a putative class action lawsuit styled Claudinne Feliciano, et. al., v. CoreLogic SafeRent, LLC, in the United States District Court for the Southern District of New York. The case alleges violation of the Fair Credit Reporting Act and the New York Fair Credit Reporting Act. The named plaintiff alleges that RPS prepared a background screening report about her that contained a record of a New York Housing Court action without noting that the action had previously been dismissed. Plaintiff seeks to represent a class of similarly situated consumers with respect to reports issued during the period of July 2015 to the present. RPS has denied the claims and intends to defend against these claims vigorously.

In November 2017, CoreLogic Credco, LLC (“Credco”) was named as a defendant in a putative class action lawsuit styled Shakeena King, et. al., v. CoreLogic Credco, LLC, in the United States District Court for the Eastern District of Virginia. Plaintiff alleges that Credco prepared a tri-merge report about her which included information belonging to another person. Credco has denied the claims and intends to defend against the claims vigorously.

Separation

Following the Separation, we are responsible for a portion of FAFC's contingent and other corporate liabilities. In the Separation and Distribution Agreement we entered into in connection with the Separation, we agreed with FAFC to share equally in the cost of resolution of a small number of corporate-level lawsuits, including certain consolidated securities litigation matters from which we have since been dropped. There were no liabilities incurred in connection with the consolidated securities matters. Responsibility to manage each case has been assigned to either FAFC or us, with the managing party required to update the other party regularly and consult with the other party prior to certain important decisions, such as settlement. The managing party will also have primary responsibility for determining the ultimate total liability, if any, related to the applicable case. We will record our share of any such liability when the responsible party determines a reserve is necessary. At December 31, 2017 , no reserves were considered necessary.

In addition, the Separation and Distribution Agreement provides for cross-indemnities principally designed to place financial responsibility for the obligations and liabilities of our predecessor, the FAC's financial services business, with FAFC and financial responsibility for the obligations and liabilities of FAC's information solutions business with us. Specifically, each party will, and will cause its subsidiaries and affiliates to, indemnify, defend and hold harmless the other party, its respective affiliates and subsidiaries and each of its respective officers, directors, employees and agents for any losses arising out of or otherwise in connection with the liabilities each such party assumed or retained pursuant to the Separation.


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Table of Contents
CoreLogic, Inc.
Notes to the Consolidated Financial Statements
For the Years Ended December 31, 2017 , 2016 and 2015


Note 16 - Acquisitions

In August 2017, we completed the acquisition of Myriad for $22.0 million , subject to working capital adjustments, and up to $3.0 million to be paid in cash by 2019, contingent upon the achievement of certain revenue targets in fiscal years 2017 and 2018. We fair valued the contingent payment using the Monte-Carlo simulation model and preliminarily recorded $1.8 million as contingent consideration. The contingent payment is fair valued quarterly and changes are recorded within (loss)/gain on investments and other, net in our consolidated statement of operations. As of December 31, 2017 , we increased the fair value of the contingent payment by $0.3 million and recorded a $0.3 million loss in our consolidated statements of operations for the year ended December 31, 2017 . See Note 12 - Fair Value of Financial Instruments for further discussion. This acquisition builds on our software-as-a-service capabilities by offering a workflow tool used by the insurance industry for policy underwriting. Myriad is included as a component of our PIRM reporting segment. The purchase price was allocated to

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Table of Contents
CoreLogic, Inc.
Notes to the Consolidated Financial Statements
For the Years Ended December 31, 2017 , 2016 and 2015


the assets acquired and liabilities assumed using a variety of valuation techniques including discounted cash flow analysis, which included significant unobservable inputs. The purchase price allocation is subject to change based on our final determination of fair value in connection with intangible assets and working capital matters. We preliminarily recorded a deferred tax liability of $3.1 million , customer lists of $1.7 million with an estimated average life of 12 years , tradenames of $1.6 million with an estimated average life of 7 years , proprietary technology of $5.8 million with an estimated useful life of 8 years and goodwill of $17.3 million . The business combination did not have a material impact on our consolidated statements of operations.

In August 2017, we completed the acquisition of Clareity for $15.0 million , subject to working capital adjustments. This acquisition leverages our market leading position in real estate and provides authentication-related services to real estate brokers and agents. Clareity is included as a component of our PIRM reporting segment. The purchase price was allocated to the assets acquired and liabilities assumed using a variety of valuation techniques including discounted cash flow analysis, which included significant unobservable inputs. The purchase price allocation is subject to change based on our final determination of fair value in connection with intangible assets and other working capital matters. We preliminarily recorded a deferred tax liability of $2.6 million , customer lists of $3.4 million with an estimated average life of 10 years , tradenames of $0.9 million with an estimated average life of 7 years , proprietary technology of $2.0 million with an estimated useful life of 5 years and goodwill of $10.9 million . Goodwill was decreased by approximately $0.2 million from the amount recorded in the third quarter of 2017, as a result of a change in the purchase price allocation for certain working capital and tax adjustments. The business combination did not have a material impact on our consolidated statements of operations.

In June 2017, we acquired a 45.0% interest in Mercury for $70.0 million , which included a call option to purchase the remaining 55.0% interest within the subsequent nine-month period. We preliminarily valued the call option at $4.6 million using the Black-Scholes model. In August 2017, we purchased the remaining 55.0% ownership of Mercury for an additional $83.0 million and wrote-off the aforementioned call option. This write-off, partially offset by a gain in connection with the acquisition, resulted in a net loss of $1.9 million within our (loss)/gain on investments and other, net in the accompanying consolidated statement of operations. Mercury is a technology company servicing small and medium-sized mortgage lenders and appraisal management companies to manage their collateral valuation operations. This investment rolls into our UWS segment. The purchase price was allocated to the assets acquired and liabilities assumed using a variety of valuation techniques including discounted cash flow analysis, which included significant unobservable inputs. The purchase price allocation is subject to change based on our final determination of fair value in connection with intangible assets and working capital matters. We preliminarily recorded a deferred tax liability of $19.8 million , tradenames of $3.6 million with an estimated life of 8 years , customer lists of $41.3 million with an estimated life of 10 years , proprietary technology of $20.1 million with an estimated life of 9 years , and goodwill of $105.3 million . Goodwill was increased by approximately $5.8 million from the amount recorded in the third quarter of 2017, as a result of a change in purchase price allocation for certain working capital and tax adjustments. This business combination did not have a material impact on our consolidated statements of operations.

In April 2016, we completed the acquisition of FNC for up to $475.0 million , with $400.0 million in cash paid at closing, subject to certain closing adjustments, and up to $75.0 million to be paid in cash in 2018, contingent upon the achievement of certain revenue targets in fiscal 2017. We fair-valued the contingent payment using the Monte-Carlo simulation model and initially recorded $8.0 million as contingent consideration, which was fully reversed as of December 31, 2016. As of December 31, 2017, the fiscal 2017 revenue target was not achieved, therefore no contingent consideration is expected. FNC is a leading provider of real estate collateral information technology and solutions that automates property appraisal ordering, tracking, documentation and review for lender compliance with government regulations and is included as a component of our UWS reporting segment. The acquisition expands our property valuation capabilities. The purchase price was allocated to the assets acquired and liabilities assumed using a variety of valuation techniques including discounted cash flow analysis, which included significant unobservable inputs. We recorded a deferred tax liability of $85.4 million , property and equipment of $79.8 million with an estimated average life of 12 years , customer lists of $145.3 million with an estimated average life of 16 years , trade names of $15.9 million with an estimated average life of 19 years , non-compete agreements of $18.8 million with an estimated average life of 5 years , and goodwill of $220.3 million . For the year ended December 31, 2017 , goodwill was reduced by approximately $5.4 million as a result of a change in purchase price allocation for certain tax adjustments. This business combination did not have a material impact on our consolidated statements of operations.

In January 2016, we acquired the remaining 40% mandatorily redeemable noncontrolling interest in New Zealand-based Property IQ Ltd ("PIQ") for NZD $27.8 million , or $19.0 million , and settled the mandatorily redeemable noncontrolling interest. PIQ is included as a component of our PIRM reporting segment.
    

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Table of Contents
CoreLogic, Inc.
Notes to the Consolidated Financial Statements
For the Years Ended December 31, 2017 , 2016 and 2015


In December 2015, we completed the acquisition of the remaining 49.9% interest in RELS for approximately $65.0 million and recorded an investment gain of approximately $34.3 million due to the step-up in fair value on the previously held 50.1% interest, which is included in (loss)/gain on investment and other, net in the accompanying consolidated statements of operations. RELS is included as a component of our UWS reporting segment. The acquisition of RELS expands our real estate asset valuation and appraisal solutions in connection with loan originations. The purchase price was allocated to the assets acquired and liabilities assumed using a variety of valuation techniques including discounted cash flow analysis, which included significant unobservable inputs. We recorded property and equipment of $27.0 million with an estimated average life of 10 years , customer lists of $48.4 million with an estimated average life of 10 years , other intangibles of $5.0 million with an estimated useful life of 10 years and goodwill of $23.1 million , of which $11.5 million is deductible for tax purposes. The business combination did not have a material impact on our consolidated statements of operations.

In October 2015, we completed the acquisition of Cordell for AUD $70.0 million , or $49.1 million , subject to working capital adjustments, which is included as a component of our PIRM reporting segment. The acquisition of Cordell further expands our property information capabilities in Australia. The purchase price was allocated to the assets acquired and liabilities assumed using a variety of valuation techniques including discounted cash flow analysis, which included significant unobservable inputs. We recorded property and equipment of $14.3 million with an estimated average life of 10 years , customer lists of $5.5 million with an estimated average life of 8 years , trade names of $0.6 million with an estimated useful life of 4 years and goodwill of $31.9 million , which is fully deductible for tax purposes. The business combination did not have a material impact on our consolidated statements of operations.

In September 2015, we completed the acquisition of LandSafe for $ 122.0 million , subject to working capital adjustments, which is included as a component of our UWS reporting segment. The acquisition builds on our longstanding strategic relationship with a key client and continues to expand our property valuation capabilities. The purchase price was allocated to the assets acquired and liabilities assumed using a variety of valuation techniques including discounted cash flow analysis, which included significant unobservable inputs. We recorded customer lists of $53.4 million with an estimated average life of 10 years , other intangibles of $4.3 million with an estimated useful life of 10 years and goodwill of $64.6 million , which is fully deductible for tax purposes. The business combination did not have a material impact on our consolidated statements of operations.

For the years ended December 31, 2017, 2016 and 2015 , we incurred $4.5 million , $6.9 million and $3.9 million , respectively, of acquisition-related costs within selling, general and administrative expenses in our consolidated statements of operations. For the years ended December 31, 2017, 2016 and 2015 , the aggregation of the business combinations in each respective period did not have a material impact on our consolidated statements of operations.

Note 17 - Discontinued Operations

In September 2014, we completed the sale of our collateral solutions and field services businesses, which were included in the former reporting segment Asset Management and Processing Solutions ("AMPS"). In September 2012, we completed the wind down of our consumer services business and our appraisal management company business, which were included in our PIRM and UWS segments, respectively. In September 2011, we closed our marketing services business, which was included in our PIRM segment. In December 2010, we completed the sale of our Employer and Litigation Services businesses ("ELI").

In connection with previous divestitures, we retain the prospect of contingent liabilities for indemnification obligations or breaches of representations or warranties. With respect to one such divestiture, in September 2016, a jury returned an unfavorable verdict against a discontinued operating unit that, if upheld on appeal, could result in indemnification exposure up to $25.0 million , including interest. We do not consider this outcome to be probable and intend to vigorously assert our
contractual and other rights, including to pursue an appeal to eliminate or substantially reduce any potential post-divestiture contingency. Any actual liability that comes to fruition would be reflected in our results from discontinued operations.

Each of these businesses is reflected in our accompanying consolidated financial statements as discontinued operations and the results of these businesses in the prior years have been recast to conform to the 2017 presentation. For the year ended December 31, 2017 , we recorded a gain of $4.5 million related to a pre-tax legal settlement in AMPS within our discontinued operations.

For the year ended December 31, 2017 , we recorded a $0.3 million gain on the sale of discontinued operations, net of tax, primarily related to a settlement within our Asset Management and Processing Solutions ("AMPS") segment. For the year ended December 31, 2016 , we recorded a $1.9 million loss on the sale of discontinued operations, net of tax, primarily due to transaction payments under an amendment to the sale agreement of collateral solutions and field services businesses.

Summarized below are certain assets and liabilities classified as discontinued operations as of December 31, 2017 and 2016 :

(in thousands)
 
 
 
 
 
 
 
 
 
As of December 31, 2017
 
PIRM
 
UWS
 
ELI
 
AMPS
 
Total
Deferred income tax asset and other current assets
 
$
325

 
$
(231
)
 
$
21

 
$
268

 
$
383

Accounts payable and accrued expenses
 
$
12

 
$
154

 
$
8

 
$
1,632

 
$
1,806

 
 
 
 
 
 
 
 
 
 
 
As of December 31, 2016
 
 
 
 
 
 
 
 
 
 
Deferred income tax asset, current
 
$
325

 
$
(231
)
 
$

 
$
568

 
$
662

Accounts payable, accrued expenses and other liabilities
 
$
202

 
$
167

 
$
624

 
$
2,130

 
$
3,123

 

75

Table of Contents
CoreLogic, Inc.
Notes to the Consolidated Financial Statements
For the Years Ended December 31, 2017 , 2016 and 2015


Summarized below are the components of our income/(loss) from discontinued operations, net of tax for the years ended December 31, 2017 , 2016 and 2015 :

(in thousands)
 
 
 
 
 
 
 
 
 
For the Year Ended December 31, 2017
 
PIRM
 
UWS
 
ELI
 
AMPS
 
Total
Operating revenue
 
$

 
$

 
$

 
$

 
$

Income/(loss) from discontinued operations before income taxes
 
205

 
6

 
(614
)
 
4,154

 
3,751

Provision/(benefit) for income taxes
 
78

 
2

 
(233
)
 
1,589

 
1,436

Income/(loss) from discontinued operations, net of tax
 
$
127


$
4

 
$
(381
)

$
2,565


$
2,315

 
 
 
 
 
 
 
 
 
 
 
For the Year Ended December 31, 2016
 
 
 
 
 
 
 
 
 
 
Operating revenue
 
$

 
$

 
$

 
$

 
$

(Loss)/income from discontinued operations before income taxes
 
(37
)
 
142

 
(1,600
)
 
(890
)
 
(2,385
)
(Benefit)/Provision for income taxes
 
(14
)
 
50

 
(612
)
 
(343
)
 
(919
)
(Loss)/income from discontinued operations, net of tax
 
$
(23
)

$
92

 
$
(988
)

$
(547
)

$
(1,466
)
 
 
 
 
 
 
 
 
 
 
 
For the Year Ended December 31, 2015
 
 
 
 
 
 
 
 
 
 
Operating revenue
 
$

 
$

 
$

 
$

 
$

Loss from discontinued operations, net of tax
 
(650
)
 
(20
)
 

 
(230
)
 
(900
)
Benefit for income taxes
 
(204
)
 
(52
)
 

 
(88
)
 
(344
)
Income/(loss), net of tax
 
(446
)

32

 


(142
)

(556
)
Less:  Net income attributable to noncontrolling interests
 

 

 

 

 

(Loss)/income from discontinued operations, net of tax
 
$
(446
)

$
32

 
$


$
(142
)

$
(556
)


76


Note 18 - Segment Information

In December 2017, we renamed our Property Intelligence segment to PIRM and also renamed our Risk Management and Work Flow segment to UWS. As part of this resegmentation, we transferred our valuation solution business from our PIRM segment to the UWS segment and transferred our rental property solutions business from our UWS segment to our PIRM segment. The changes above reflect, and result from, corresponding changes in our management structure, go-to-market strategy, and internal reporting. As a result of these actions, we have organized our reportable segments into the following two segments: PIRM and UWS. All segment reporting and disclosures presented herein reflect these changes. See Note 1 - Description of the Company for further discussion.

Property Intelligence & Risk Management Solutions . Our PIRM segment combines property information, mortgage information and consumer information to deliver unique housing market and property-level insights, predictive analytics and risk management capabilities. We have also developed proprietary technology and software platforms to access, automate or track this information and assist our clients with decision-making and compliance tools in the real estate industry, insurance industry and the single and multifamily industry. We deliver this information directly to our clients in a standard format over the web, through hosted software platforms or in bulk data form. Our solutions include property insights and insurance & spatial solutions in North America, Western Europe and Asia Pacific. The segment's primary clients are commercial banks, mortgage lenders and brokers, investment banks, fixed-income investors, real estate agents, MLS companies, property and casualty insurance companies, title insurance companies, government agencies and government-sponsored enterprises.

Our PIRM segment includes intercompany revenues of $6.1 million , $6.9 million , and $4.8 million for the years ended December 31, 2017 , 2016 and 2015 , respectively; and intercompany expenses of $3.2 million , $3.9 million and $4.8 million for the years ended December 31, 2017 , 2016 and 2015 , respectively.

Underwriting & Workflow Solutions. Our UWS segment combines property information, mortgage information and consumer information to provide comprehensive mortgage origination and monitoring solutions, including, underwriting-related solutions and data-enabled valuations and appraisals. We have also developed proprietary technology and software platforms to access, automate or track this information and assist our clients with vetting and onboarding prospects, meeting compliance regulations and understanding, diagnosing and monitoring property values. Our solutions include property tax solutions, valuation solutions, credit solutions and flood services in North America. The segment’s primary clients are large, national mortgage lenders and servicers, but we also serve regional mortgage lenders and brokers, credit unions, commercial banks, fixed-income investors, government agencies and property and casualty insurance companies.

Our UWS segment includes intercompany revenues of $3.2 million , $3.9 million , and $4.8 million for the years ended December 31, 2017 , 2016 and 2015 , respectively; and intercompany expenses of $6.1 million , $6.9 million and $4.8 million for the years ended December 31, 2017 , 2016 and 2015 , respectively.

We also separately report on our corporate and eliminations. Corporate consists primarily of corporate personnel and other expenses associated with our corporate functions and facilities, investment gains and losses, equity in earnings of affiliates, net of tax, and interest expense.

It is impracticable to disclose revenues from external clients for each product and service offered.



77


Selected segment financial information is as follows:

(in thousands)
 
 
 
 
 
 
 
 
 
 
For the Year Ended December 31, 2017
 
PIRM
 
UWS
 
Corporate
 
Eliminations
 
Consolidated (Excluding Discontinued Operations)
Operating revenue
 
$
703,032

 
$
1,157,432

 
$

 
$
(9,347
)
 
$
1,851,117

Depreciation and amortization
 
$
99,558

 
$
57,397

 
$
20,851

 
$

 
$
177,806

Operating income
 
$
89,129

 
$
233,366

 
$
(83,877
)
 
$

 
$
238,618

Equity in (losses)/earnings of affiliates, net of tax
 
$
(420
)
 
$
(1,258
)
 
$
492

 
$

 
$
(1,186
)
Net income from continuing operations
 
$
86,988

 
$
222,928

 
$
(160,382
)
 
$

 
$
149,534

Capital expenditures
 
$
56,157

 
$
7,569

 
$
11,772

 
$

 
$
75,498

 
 
 
 
 
 
 
 
 
 
 
For the Year Ended December 31, 2016
 
 
 
 
 
 
 
 
 
 
Operating revenue
 
$
706,496

 
$
1,256,841

 
$
12

 
$
(10,792
)
 
$
1,952,557

Depreciation and amortization
 
$
101,196

 
$
53,823

 
$
17,559

 
$

 
$
172,578

Operating income
 
$
101,700

 
$
255,583

 
$
(79,343
)
 
$

 
$
277,940

Equity in (losses)/earnings of affiliates, net of tax
 
$
(1,432
)
 
$
3,020

 
$
(1,092
)
 
$

 
$
496

Net income from continuing operations
 
$
105,349

 
$
237,767

 
$
(233,170
)
 
$

 
$
109,946

Capital expenditures
 
$
53,217

 
$
8,951

 
$
18,550

 
$

 
$
80,718

 
 
 
 
 
 
 
 
 
 
 
For the Year Ended December 31, 2015
 
 
 
 
 
 
 
 
 
 
Operating revenue
 
$
712,335

 
$
825,339

 
$
39

 
$
(9,603
)
 
$
1,528,110

Depreciation and amortization
 
$
101,422

 
$
32,837

 
$
16,118

 
$

 
$
150,377

Operating income
 
$
96,707

 
$
192,367

 
$
(85,625
)
 
$

 
$
203,449

Equity in (losses)/earnings of affiliates, net of tax
 
$
(1,569
)
 
$
24,191

 
$
(8,902
)
 
$

 
$
13,720

Net income from continuing operations
 
$
94,558

 
$
216,111

 
$
(181,117
)
 
$

 
$
129,552

Capital expenditures
 
$
56,467

 
$
5,149

 
$
18,942

 
$

 
$
80,558


(in thousands)
 
 
 
 
 
 
 
 
 
 
As of December 31, 2017
 
PIRM
 
UWS
 
Corporate
 
Eliminations
 
Consolidated (Excluding Discontinued Operations)
Investment in affiliates, net
 
$
31,691

 
$
4,552

 
$
2,746

 
$

 
$
38,989

Long-lived assets
 
$
1,721,815

 
$
1,996,417

 
$
5,542,323

 
$
(5,613,410
)
 
$
3,647,145

Total assets
 
$
1,911,222

 
$
2,151,092

 
$
5,628,824

 
$
(5,614,108
)
 
$
4,077,030

 
 
 
 
 
 
 
 
 
 
 
As of December 31, 2016
 
 
 
 
 
 
 
 
 
 
Investment in affiliates, net
 
$
27,218

 
$
8,592

 
$
4,999

 
$

 
$
40,809

Long-lived assets
 
$
1,691,836

 
$
1,738,627

 
$
5,510,684

 
$
(5,425,500
)
 
$
3,515,647

Total assets
 
$
1,842,361

 
$
1,914,814

 
$
5,575,846

 
$
(5,426,149
)
 
$
3,906,872



78


Operating revenue is attributed to countries based on location of the revenue-generating business. Operating revenue separated between domestic and foreign operations and by segment is as follows:

 
Year Ended December 31,
(in thousands)
2017
 
2016
 
2015
 
Domestic
 
Foreign
 
Domestic
 
Foreign
 
Domestic
 
Foreign
PIRM
$
545,311

 
$
157,721

 
$
560,085

 
$
146,411

 
$
584,396

 
$
127,939

UWS
1,157,432

 

 
1,256,806

 
35

 
822,601

 
2,738

Corporate

 

 

 
12

 

 
39

Eliminations
(9,347
)
 

 
(10,792
)
 

 
(9,603
)
 

Consolidated
$
1,693,396

 
$
157,721

 
$
1,806,099

 
$
146,458

 
$
1,397,394

 
$
130,716


Long-lived assets separated between domestic and foreign operations and by segment are as follows:

 
As of December 31,
(in thousands)
2017
 
2016
 
Domestic
 
Foreign
 
Domestic
 
Foreign
PIRM
$
1,392,580

 
$
329,235

 
$
1,374,390

 
$
317,446

UWS
1,996,417

 

 
1,738,627

 

Corporate
4,796,378

 
745,945

 
4,764,740

 
745,944

Eliminations
(4,867,465
)
 
(745,945
)
 
(4,679,560
)
 
(745,940
)
Consolidated (excluding assets for discontinued operations)
$
3,317,910

 
$
329,235

 
$
3,198,197

 
$
317,450



79

Table of Contents
CoreLogic, Inc.
Notes to the Consolidated Financial Statements
For the Years Ended December 31, 2017 , 2016 and 2015


Note 19 - Unaudited Quarterly Financial Data

The following tables sets forth certain unaudited consolidated quarterly financial data for the years ended 2017 and 2016 :

 
For the Quarters Ended
(in thousands, except per share amounts)
3/31/2017

 
6/30/2017

 
9/30/2017

 
12/31/2017

Operating revenue
$
439,851

 
$
473,978

 
$
483,131

 
$
454,157

Operating income
$
32,563

 
$
78,393

 
$
62,296

 
$
65,366

Equity in (losses)/earnings of affiliates, net of tax
$
(723
)
 
$
(280
)
 
$
(229
)
 
$
46

Amounts attributable to CoreLogic:
 
 
 
 
 
 
 
Net income from continuing operations
$
12,708

 
$
41,182

 
$
30,828

 
$
64,816

Income/(loss) from discontinued operations, net of tax
2,417

 
78

 
(74
)
 
(106
)
Gain from sale of discontinued operations, net of tax
313

 

 

 

Net income attributable to CoreLogic stockholders
$
15,438

 
$
41,260

 
$
30,754

 
$
64,710

Basic income/(loss) per share:
 

 
 

 
 

 
 

Net income from continuing operations
$
0.15

 
$
0.49

 
$
0.37

 
$
0.79

Income/(loss) from discontinued operations, net of tax
0.03

 

 

 

Gain from sale of discontinued operations, net of tax

 

 

 

Net income
$
0.18

 
$
0.49

 
$
0.37

 
$
0.79

Diluted income/(loss) per share:
 

 
 

 
 

 
 

Net income from continuing operations
$
0.15

 
$
0.48

 
$
0.36

 
$
0.78

Income/(loss) from discontinued operations, net of tax
0.03

 

 

 

Gain from sale of discontinued operations, net of tax

 

 

 

Net income
$
0.18

 
$
0.48

 
$
0.36

 
$
0.78

Weighted-average common shares outstanding:
 

 
 

 
 

 
 

Basic
84,432

 
84,548

 
83,362

 
81,656

Diluted
86,341

 
86,097

 
85,090

 
83,539



80

Table of Contents
CoreLogic, Inc.
Notes to the Consolidated Financial Statements
For the Years Ended December 31, 2017 , 2016 and 2015


 
For the Quarters Ended
(in thousands, except per share amounts)
3/31/2016

 
6/30/2016

 
9/30/2016

 
12/31/2016

Operating revenue
$
453,543

 
$
500,204

 
$
523,896

 
$
474,914

Operating income
$
58,225

 
$
76,398

 
$
85,721

 
$
57,596

Equity in (losses)/earnings of affiliates, net of tax
$
(90
)
 
$
78

 
$
607

 
$
(99
)
Amounts attributable to CoreLogic:
 
 
 
 
 
 
 
Net income from continuing operations
$
27,538

 
$
40,424

 
$
36,002

 
$
5,982

Loss from discontinued operations, net of tax
(58
)
 
(4
)
 
(936
)
 
(468
)
Loss from sale of discontinued operations, net of tax

 

 

 
(1,930
)
Net income attributable to CoreLogic stockholders
$
27,480

 
$
40,420

 
$
35,066

 
$
3,584

Basic income/(loss) per share:
 

 
 

 
 

 
 

Net income from continuing operations
$
0.31

 
$
0.46

 
$
0.41

 
$
0.07

Loss from discontinued operations, net of tax

 

 
(0.01
)
 
(0.01
)
Loss from sale of discontinued operations, net of tax

 

 

 
(0.02
)
Net Income
$
0.31

 
$
0.46

 
$
0.40

 
$
0.04

Diluted income/(loss) per share:
 

 
 

 
 

 
 

Net income from continuing operations
$
0.31

 
$
0.45

 
$
0.40

 
$
0.07

Loss from discontinued operations, net of tax

 

 
(0.01
)
 
(0.01
)
Loss from sale of discontinued operations, net of tax

 

 

 
(0.02
)
Net Income
$
0.31

 
$
0.45

 
$
0.39

 
$
0.04

Weighted-average common shares outstanding:
 

 
 

 
 

 
 

Basic
88,310

 
88,572

 
87,584

 
85,534

Diluted
89,919

 
89,968

 
89,188

 
87,289


During the years ended December 31, 2017 and 2016 , we identified prior period errors which had overstated our provision for deferred income taxes by $9.4 million for the year ended December 31, 2015 and understated our provision for deferred income taxes by $2.0 million prior to 2015. We corrected these items in the periods of identification by recording net reductions to deferred income tax expense of $3.0 million , $1.3 million and $3.1 million in the quarters ended September 30, 2017, June 30, 2017, and December 31, 2016, respectively, within continuing operations. See further discussion in Note 2 – Significant Accounting Policies.


81

Table of Contents

CORELOGIC AND SUBSIDIARY COMPANIES
SCHEDULE II — VALUATION AND QUALIFYING ACCOUNTS
December 31, 2017 , 2016 and 2015

(in thousands)
Balance at Beginning of Period
 
Charged to Costs & Expenses
 
Charged to Other Accounts
 
Deductions
 
Balance at End of Period
For the Year Ended December 31, 2017
 
 
 
 
 
 
 
 
 
Allowance for accounts receivable
$
8,857

 
$
9,633

 
$

 
$
(10,261
)
(1)
$
8,229

Claim losses
$
26,939

 
$
15,272

 
$

 
$
(15,332
)
(2)
$
26,879

Tax valuation allowance
$
44,879

 
$
(1,072
)
(3)
$
1,359

 
$

 
$
45,166

For the Year Ended December 31, 2016
 

 
 

 
 

 
 

 
 

Allowance for accounts receivable
$
6,212

 
$
8,508

 
$

 
$
(5,863
)
(1)
$
8,857

Claim losses
$
25,344

 
$
15,816

 
$

 
$
(14,221
)
(2)
$
26,939

Tax valuation allowance
$
19,171

 
$
25,946

(3)
$
(238
)
 
$

 
$
44,879

For the Year Ended December 31, 2015
 

 
 

 
 

 
 

 
 

Allowance for accounts receivable
$
10,826

 
$
1,736

 
$

 
$
(6,350
)
(1)
$
6,212

Claim losses
$
24,871

 
$
10,448

 
$

 
$
(9,975
)
(2)
$
25,344

Tax valuation allowance
$
21,911

 
$
(2,645
)
 
$
(95
)
 
$

 
$
19,171


(1)
Amount represents accounts written off, net of recoveries.
(2)
Amount represents claim payments, net of recoveries.
(3)
Amount includes an out-of-period adjustment identified in each respective year. See further discussion in Note 2 – Significant Accounting Policies.


82

Table of Contents

Item 9. Changes in and Disagreements with Accountants on Accounting and Financial Disclosure

None.

Item 9A. Controls and Procedures

(a) Evaluation of Disclosure Controls and Procedures

The Company’s principal executive officer and principal financial officer have concluded that, as of the end of the fiscal year covered by this Annual Report on Form 10-K, our disclosure controls and procedures, as defined in Rule 13a-15(e) of the Securities Exchange Act of 1934, as amended, were effective, based on the evaluation of these controls and procedures required by Rule 13a-15(b) thereunder.

(b) Management’s Annual Report on Internal Control Over Financial Reporting

Management of the Company is responsible for establishing and maintaining adequate internal control over financial reporting. The internal control over financial reporting has been designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with GAAP and includes those policies and procedures that:

(i)
Pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the Company;

(ii)
Provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with GAAP, and that receipts and expenditures are being made only in accordance with authorizations of management and directors of the Company; and

(iii)
Provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use or disposition assets that could have a material effect on the financial statements.

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.

Management assessed the effectiveness of internal control over financial reporting as of December 31, 2017 . In making this assessment, management used the criteria set forth by the Committee of Sponsoring Organizations of the Treadway Commission in Internal Control—Integrated Framework (2013) . Based on that assessment, management determined that the Company's internal control over financial reporting was effective as of December 31, 2017 .

Management excluded Myriad, Clareity and Mercury from the assessment of internal control over financial reporting as of December 31, 2017 because they were acquired in purchase business combinations during 2017. These companies are wholly-owned subsidiaries of the Company whose total assets and total revenues represent 0.5% and 1.2% , respectively, of the Company’s related consolidated financial statement amounts as of and for the year ended December 31, 2017.

PricewaterhouseCoopers LLP, the independent registered public accounting firm that audited the financial statements provided in Item 8, above, has issued a report on the effectiveness of our internal controls over financial reporting as of December 31, 2017 .

(c) Changes in Internal Controls

There were no changes in our internal control over financial reporting during the quarter ended December 31, 2017 that have materially affected, or are reasonable likely to materially affect, our internal control over financial reporting.

Item 9B. Other Information

None.


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Table of Contents

PART III

Item 10. Directors, Executive Officers and Corporate Governance

Except as provided below, the information required by this item will be included in an amendment to this Annual Report on Form 10-K or incorporated by reference from our Proxy Statement for our 2018 Annual Meeting of Stockholders to be filed with the SEC within 120 days after the end of the year ended December 31, 2017 .

Code of Ethics

Our Board of Directors has adopted a code of ethics that applies to the Company's principal executive officer, principal financial officer, principal accounting officer or controller, and persons performing similar functions. A copy of this code of ethics is posted on the Investors section of our website under Corporate Governance at www.corelogic.com. The Board also has adopted a broader code of ethics and conduct, applying to all employees, officers and directors, which also has been posted under "Investors-Corporate Governance" on the website at the address stated above. If the Company waives or amends any provisions of these codes of ethics that apply to the Company's directors and executive officers, including our principal executive officer, principal financial officer, principal accounting officer or controller and persons performing similar functions, it will disclose such waivers or amendments on our website, at the address and location specified above, to the extent required by applicable rules of the Securities and Exchange Commission or the New York Stock Exchange.

Item 11. Executive Compensation

The information required by this item will be included in an amendment to this Annual Report on Form 10-K or incorporated by reference from our Proxy Statement for our 2018 Annual Meeting of Stockholders to be filed with the SEC within 120 days after the end of the year ended December 31, 2017 .

Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters

The information required by this item will be included in an amendment to this Annual Report on Form 10-K or incorporated by reference from our Proxy Statement for our 2018 Annual Meeting of Stockholders to be filed with the SEC within 120 days after the end of the year ended December 31, 2017 .

Item 13. Certain Relationships and Related Transactions, and Director Independence

The information required by this item will be included in an amendment to this Annual Report on Form 10-K or incorporated by reference from our Proxy Statement for our 2018 Annual Meeting of Stockholders to be filed with the SEC within 120 days after the end of the year ended December 31, 2017 .

Item 14. Principal Accountant Fees and Services

The information required by this item will be included in an amendment to this Annual Report on Form 10-K or incorporated by reference from our Proxy Statement for our 2018 Annual Meeting of Stockholders to be filed with the SEC within 120 days after the end of the year ended December 31, 2017 .


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PART IV

Item 15. Exhibits and Financial Statement Schedules

(a)
1. The following consolidated financial statements of CoreLogic, Inc. are included in Item 8.

Report of Independent Registered Public Accounting Firm

Consolidated Balance Sheets as of December 31, 2017 and 2016

Consolidated Statements of Operations for the Years Ended December 31, 2017 , 2016 and 2015

Consolidated Statement of Comprehensive Income/(Loss) for the Years Ended December 31, 2017 , 2016 and 2015

Consolidated Statements of Changes in Stockholders’ Equity for the Years Ended December 31, 2017 , 2016 and 2015


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Table of Contents

Consolidated Statements of Cash Flows for the Years Ended December 31, 2017 , 2016 and 2015

Notes to the Consolidated Financial Statements for the Years Ended December 31, 2017 , 2016 and 2015

2. Financial Statement Schedule.

3. Exhibits

EXHIBIT INDEX

Exhibit No.
Description
 
 
2.1
 
 
2.2

 
 
3.1
 
 
3.2
 
 
4.1
 
 
4.2
 
 
4.3
 
 

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Table of Contents

4.4
 
 
4.5
 
 
10.1
 
 
10.2
 
 
10.3
 
 
10.4
 
 
10.5
 
 
10.6
 
 
10.7
 
 
10.8
 
 
10.9
 
 
10.10
 
 
10.11
 
 
10.12
 
 
10.13

87

Table of Contents

 
 
10.14
 
 
10.15
 
 
10.16
 
 
10.17
 
 
10.18
 
 
10.19
 
 
10.20
 
 
10.21
 
 
10.22
 
 
10.23
 
 
10.24
 
 
10.25
 
 
10.26
 
 

88

Table of Contents

10.27
 
 
10.28
 
 
10.29
 
 
10.30
 
 
10.31



 
 
10.32
 
 
10.33
 
 
10.34
 
 
10.35
 
 
10.36
 
 
10.37
 
 
10.38
 
 
10.39
 
 

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Table of Contents

10.40
 
 
10.41
 
 
10.42
 
 
10.43
 
 
10.44
 
 
21.1
 
 
23.1
 
 
31.1
 
 
31.2
 
 
32.1
 
 
32.2
 
 
101
The following financial information from CoreLogic, Inc.'s Annual Report on From 10-K for the year ended December 31, 2017, formatted in Extensible Business Reporting Language (XBRL) and furnished electronically herewith: (i) Consolidated Balance Sheets, (ii) Consolidated Statements of Operations, (iii) Consolidated Statements of Comprehensive (Loss)/Income, (iv) Consolidated Statements of Changes in Stockholders' Equity, (v) Consolidated Statements of Cash Flows, and (vi) Notes to Consolidated Financial Statements.


90

Table of Contents

Ÿ
Included in this filing
 
 
*
Indicates a management contract or compensatory plan or arrangement in which any director or named executive officer participates.
 
 
±
Confidential treatment has been requested with respect to portions of this exhibit pursuant to Rule 24b-2 of the Securities Exchange Act of 1934 and these confidential portions have been redacted from this exhibit. A complete copy of this exhibit, including the redacted terms, has been separately filed with the Securities and Exchange Commission.
 
 
^
Schedules and exhibits have been omitted pursuant to Item 601(b)(2) of Regulation S-K. The Company hereby agrees to furnish supplementally copies of any of the omitted schedules and exhibits upon request by the Securities and Exchange Commission.
 
 
This agreement contains representations and warranties by us or our subsidiaries. These representations and warranties have been made solely for the benefit of the other parties to the agreement and (i) has been qualified by disclosures made to such other parties, (ii) were made only as of the date of such agreement or such other date(s) as may be specified in such agreement and are subject to more recent developments, which may not be fully reflected in our public disclosures, (iii) may reflect the allocation of risk among the parties to such agreement and (iv) may apply materiality standards different from what may be viewed as material to investors. Accordingly, these representations and warranties may not describe the actual state of affairs at the date hereof and should not be relied upon.
Item 16. Form 10-K Summary

None.


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SIGNATURES

Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, as amended, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.

 
 
CoreLogic, Inc.
 
 
(Registrant)
 
 
 
 
 
By: /s/   Frank D. Martell
 
 
Frank D. Martell
 
 
President and Chief Executive Officer
 
 
(Principal Executive Officer)
Date:
February 27, 2018
 

POWER OF ATTORNEY

KNOW ALL PERSONS BY THESE PRESENT, that each person whose signature appears below constitutes and appoints Frank D. Martell, James L. Balas and Arnold Pinkston, and each of them, his or her true and lawful attorneys-in-fact and agents with full power of substitution and resubstitution, for him or her and in his or her name, place and stead, in any and all capacities, to sign any and all amendments to this Annual Report on Form 10-K, and to file the same, with all exhibits thereto, and other documents in connection therewith, with the SEC, granting unto said attorneys-in-fact and agents, and each of them, full power and authority to do and perform each and every act and thing requisite or necessary to be done in and about the premises, as fully to all intents and purposes as he or she might or could do in person, hereby ratifying and confirming all that said attorneys-in-fact and agents or any of them, or their or his or her substitute or substitutes, may lawfully do or cause to be done by virtue hereof.

Pursuant to the requirements of the Securities Exchange Act of 1934, as amended, this report has been signed below by the following persons on behalf of the registrant and in the capacities and on the dates indicated.


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Signature
 
Title
Date
 
 
 
 
/s/ Frank D. Martell
 
President and Chief Executive Officer
February 27, 2018
Frank D. Martell
 
(Principal Executive Officer)
 
 
 
 
 
/s/ James L. Balas
 
Chief Financial Officer
February 27, 2018
James L. Balas
 
(Principal Financial Officer)
 
 
 
 
 
/s/ John K. Stumpf
 
Controller
February 27, 2018
John K. Stumpf
 
(Principal Accounting Officer)
 
 
 
 
 
/s/ Paul F. Folino
 
Chairman of the Board, Director
February 27, 2018
Paul F. Folino
 
 
 
 
 
 
 
/s/ J. David Chatham
 
Director
February 27, 2018
J. David Chatham
 
 
 
 
 
 
 
/s/ Douglas C. Curling
 
Director
February 27, 2018
Douglas C. Curling
 
 
 
 
 
 
 
/s/ John C. Dorman
 
Director
February 27, 2018
John C. Dorman
 
 
 
 
 
 
 
 
 
Director
 
Claudia Fan Munce
 
 
 
 
 
 
 
/s/ Thomas C. O’Brien
 
Director
February 27, 2018
Thomas C. O’Brien
 
 
 
 
 
 
 
/s/ Vikrant Raina
 
Director
February 27, 2018
Vikrant Raina
 
 
 
 
 
 
 
/s/ Jaynie Miller Studenmund
 
Director
February 27, 2018
Jaynie Miller Studenmund
 
 
 
 
 
 
 
/s/ David F. Walker
 
Director
February 27, 2018
David F. Walker
 
 
 
 
 
 
 
/s/ Mary Lee Widener
 
Director
February 27, 2018
Mary Lee Widener
 
 
 


93



Exhibit 10.28
CORELOGIC, INC.
DIRECTORS’ COMPENSATION POLICY
(Effective January 1, 2018)
Directors of CoreLogic, Inc., a Delaware corporation (the “Company”), who are not employed by the Company or one of its subsidiaries (“Outside Directors”) are entitled to the compensation set forth below for their service as a member of the Board of Directors (the “Board”) of the Company. The Board has the right to amend this policy from time to time.
Cash Compensation
 
Annual Retainer-Non-Executive Director
$80,000
 
Annual Retainer-Non-Executive Board Chairman
$100,000
 
Annual Retainer-Committee Chairs
 
Audit Committee
$25,000
 
Compensation Committee
$20,000
 
Nominating and Corporate Governance Committee
$15,000
 
Acquisition and Strategic Planning Committee
$12,500
 
Annual Retainer-Committee Members
 
Audit Committee
$15,000
 
Compensation Committee
$10,000
 
Nominating and Corporate Governance Committee
$7,500
 
Acquisition and Strategic Planning Committee
$5,000
 
 
 
 
Fee for Attendance of Board and Committee
 
Meetings in Excess of Designated Number
$2,000
 
 
 
Equity Compensation
 
Annual Equity Compensation-RSUs
$160,000
 
 
 
Cash Compensation
Each Outside Director will be entitled to an annual cash retainer while serving on the Board in the amount set forth above (the “Annual Retainer”). An Outside Director who serves as the Non-Executive Board Chairman will be entitled to an additional annual cash retainer while serving in that position in the amount set forth above (the “Additional Chairman Retainer”). An Outside Director who serves as the Chair of the Audit Committee, Compensation Committee, Nominating and Corporate Governance Committee or Acquisition and Strategic Planning Committee of the Board will be entitled to an additional annual cash retainer while serving in that position in the applicable amount set forth above (an “Additional Committee Chair Retainer”). An Outside Director who serves as a member of the Audit Committee, Compensation Committee, Nominating and Corporate Governance Committee or Acquisition and Strategic Planning Committee of the Board will be entitled to an additional annual cash retainer while serving in that position in the applicable amount set forth above (an “Additional Committee Member Retainer”). The Additional Committee Chair Retainers represent amounts paid to the Committee Chairs for their service as Chairs, and are in addition to any Additional Committee Member Retainers that the





Chairs are also eligible to receive. Any Outside Director who attends more than eight meetings of the Board, Audit Committee or Compensation Committee in any calendar year, or who attends more than four meetings of the Nominating and Corporate Governance Committee or Acquisition and Strategic Planning Committee in any calendar year, will be paid a meeting fee for each such excess meeting attended in the amount set forth above (the “Excess Meeting Fee”).
The amounts of the Annual Retainer, Additional Chairman Retainer, Additional Committee Chair Retainers and Additional Committee Member Retainers reflected above are expressed as annualized amounts. These retainers will be paid on a quarterly basis, at the end of each quarter in arrears, and will be pro-rated if an Outside Director serves (or serves in the corresponding position, as the case may be) for only a portion of the quarter (with the proration based on the number of calendar days in the quarter that the director served as an Outside Director or held the particular position, as the case may be). Excess Meeting Fees will be paid as soon as practicable, and in all events within thirty days, after the applicable meeting.
Equity Awards
On the date of each annual meeting of the Company’s stockholders (or in the event of an out-of-cycle annual meeting, such earlier date as may be approved by the Board prior to the date of the annual meeting), each Outside Director then in office following the meeting (or on the date of any earlier grant date approved by the Board) will automatically be granted an award of restricted stock units (an “Annual RSU Award”) which shall be self-effecting and require no separate action or approval by the Board or Compensation Committee. The amount of the award shall be determined by dividing (1) the Annual Equity Compensation grant value set forth above by (2) the per-share closing price of the Company’s common stock on the grant date, with the result rounded down to the nearest whole unit. Each Annual RSU Award will vest in one annual installment on the first anniversary of the grant date (or if earlier, on the day prior to the annual meeting of the Company’s stockholders in the year following the year in which the award was granted), and will also vest upon the date of any Outside Director’s death, disability or a change in control of the Company prior to the normal vesting date. The Board shall also have the discretion to vest any Outside Director’s Annual RSU Award in connection with any other termination of Board service as determined to be appropriate by the Board. In the event that more than one annual meeting of the Company’s stockholders occurs during a given calendar year, Annual RSU Awards will be made only in connection with the first such meeting to occur in that year.
For each new Outside Director appointed or elected to the Board other than on the date of an annual meeting of the Company’s stockholders (or following any earlier grant date approved by the Board, as provided above), on the date that the new Outside Director first becomes a member of the Board, the new Outside Director will automatically be entitled to a pro-rata portion of the Annual RSU Award (a “Pro-Rata Annual RSU Award”) determined by dividing (1) a pro-rata portion of the Annual Equity Compensation grant value set forth above by (2) the per-share closing price of the Company’s common stock on the date the new Outside Director first became a member of the Board. The pro-rata portion of the Annual Equity Compensation grant value for purposes of a Pro-Rata Annual RSU Award will equal the Annual Equity Compensation grant value set forth above multiplied by a fraction (not greater than one), the numerator of which is 12 minus the number of whole months that as of the particular grant date had elapsed since the date at which Annual RSU Awards were granted by the Company to Outside Directors, and the denominator of which is 12, with the result to be rounded down to the nearest whole unit. Each Pro-Rata Annual RSU Award will vest pursuant to the same vesting schedule applicable to the Annual RSU Awards. Each Pro-Rata Annual RSU Award shall be self-effecting and require no separate action or approval by the Board or Compensation Committee.





Each equity award will be made under and subject to the terms and conditions of the Company’s Amended and Restated 2011 Performance Incentive Plan (the “Plan”) or any successor equity compensation plan approved by the Company’s stockholders and in effect at the time of grant, and will be evidenced by, and subject to the terms and conditions of, an award agreement in the form approved by the Board or relevant committee thereof to evidence such type of grant pursuant to this policy (the “Form of Award Agreement”). Except as provided below with respect to stock units deferred under the Company’s Outside Director Deferral Program, to the extent then vested, restricted stock units will generally be paid in an equal number of shares of the Company’s common stock as soon as practicable, and in all events within 74 days, after the applicable vesting date.
Outside Directors are entitled to receive dividend equivalents with respect to outstanding and unpaid restricted stock units granted pursuant to this policy. Dividend equivalents, if any, are paid in the form of a credit of additional restricted stock units under the Plan and are subject to the same vesting, payment and other provisions as the underlying restricted stock units.
The specific payment, termination and dividend equivalent provisions applicable to an award are set forth in the Plan and/or the related Form of Award Agreement.
Expense Reimbursement
All Outside Directors will be entitled to reimbursement from the Company for their reasonable travel (including airfare and ground transportation), lodging and meal expenses incident to meetings of the Board or Committees thereof or in connection with other Board related-business.
Outside Director Deferral Program
The Company has established the following Outside Director Deferral Program (the “Program”) effective as of April 8, 2016. Pursuant to the Program, Outside Directors may elect to receive their Annual RSU Award (including any Pro-Rata Annual RSU Award) in stock units under the Plan that will be paid on a deferred basis.
An Outside Director that wishes to receive his or her Annual RSU Award or Pro-Rata Annual RSU Award on a deferred basis shall make a deferral election by completing the election form as may be prescribed from time to time (an “Election Form “), and filing such completed form with the Company by the deadline determined below. Once an Election Form is validly filed with the Company, it shall automatically continue in effect for future calendar years unless the Outside Director changes or revokes his or her Election Form prior to the beginning of any such future calendar years.
With respect to any calendar year, except as otherwise provided below for new directors or with respect to a Forfeitable Rights Election (as defined below), an Outside Director may file an Election Form with the Company on or before December 31 immediately preceding the start of such calendar year or any earlier deadline that may be established with respect to the particular year. Such Election Form shall become irrevocable as of such December 31 and shall be effective with respect to the Annual RSU Award for the calendar year commencing on the January 1 that next follows such December 31. In addition, if permitted under the Program for the applicable calendar year, Outside Directors may also file an Election Form at least 12 months in advance of the ordinary vesting date if all of the other conditions of the “forfeitable rights” exception set forth in Treasury Regulation 1.409A-2(a)(5) are satisfied (a “Forfeitable Rights Election”) in the calendar year in which any Annual RSU Award is granted. All Forfeitable Rights Elections shall become irrevocable once made.






Notwithstanding anything to the contrary in the Program, to the extent permissible under Section 409A of the Code, any individual who first becomes an Outside Director after the date hereof may file an Election Form with the Company no later than thirty (30) days after such individual first becomes an Outside Director with respect to his or her Pro-Rata Annual RSU Award. Such Election Form shall be irrevocable once made and shall be effective with respect to the portion of the director’s Pro-Rata Annual RSU Award paid for services performed after such Election Form is filed with the Company.
Any Annual RSU Award or Pro-Rata Annual RSU Award that is validly deferred pursuant to an Election Form shall, subject to the applicable vesting requirements, be payable in a single lump sum in an equivalent number of shares of common stock upon or as soon as practicable, and in all events within 74 days, following the first to occur of (A) the date of the Outside Director’s Disability (within the meaning of the Treasury Regulations promulgated under Section 409A of the Code), death or Separation from Service and (B) the occurrence of a change in control of the Company that constitutes a “change in the ownership,” a “change in the effective control,” or a “change in the ownership of a substantial portion of the assets” of the Company within the meaning of the Treasury Regulations promulgated under Section 409A of the Code.
As used herein, a “Separation from Service” occurs when an Outside Director dies, retires, or otherwise has a termination of service with the Company that constitutes a “separation from service” within the meaning of Treasury Regulation Section 1.409A-1(h), without regard to the optional alternative definitions available thereunder. Notwithstanding the foregoing, in the event the Outside Director is a “specified employee” (within the meaning of Treasury Regulation Section 1.409A-1(i)) on the date of the Outside Director’s Separation from Service, the Outside Director shall not be entitled to payment of any stock units credited under the Program that would otherwise be paid in connection with his or her Separation from Service until the earlier of (A) the date which is six (6) months after his or her Separation from Service with the Company for any reason other than death, or (ii) the date of the Outside Director’s death (and, in either case, payment will be made within seventy four (74) days following that event); provided that this six-month delay shall apply only to the extent such delay in payment is required to comply with, and avoid the imputation of any tax, penalty or interest under, Section 409A of the Code.
Until paid, Outside Directors are entitled to receive dividend equivalents with respect to outstanding and unpaid stock units deferred under the Program in the same manner as dividend equivalents are credited with respect to restricted stock units described above. Dividend equivalents, if any, are paid in the form of a credit of additional stock units under the Plan and are subject to the same vesting, payment and other provisions as the underlying stock units.
Stock units shall be used solely as a device for the determination of the number of shares of common stock eventually to be delivered to an Outside Director upon payment of such stock units. Stock units shall not be treated as property or as a trust fund of any kind. Stock units granted to an Outside Director pursuant to the Program shall be credited to an unfunded bookkeeping account maintained by the Company on behalf of each Outside Director to which the Outside Director’s stock units shall be credited. Not less frequently than annually, the Company shall provide each Outside Director with a current statement of his or her account reflecting all credits of stock units as of such date.
An Outside Director shall have no rights as a stockholder of the Company, no dividend rights (except as expressly provided above with respect to dividend equivalent rights) and no voting rights with respect to stock units credited under the Program and any shares of common stock underlying or issuable in respect of such stock units until such shares are actually issued to and held of record by the Outside Director. No assets have been secured or set aside by the Company with respect to the stock units and, if amounts become payable to an Outside Director pursuant to the Program, the Outside Director’s rights with respect to such amounts shall be no greater than the rights of any general unsecured creditor of the Company.





Shares issued under the Program and stock units credited under the Program shall be subject to the terms of the Plan. The specific payment, termination and dividend equivalent provisions applicable to deferred stock units are set forth in the Plan and/or the related Form of Award Agreement
Notwithstanding anything contained in the Program or in the Plan to the contrary, prior to the time the stock units are paid, neither the stock units nor any interest therein or amount payable in respect thereof may be sold, assigned, transferred, pledged or otherwise disposed of, alienated or encumbered, either voluntarily or involuntarily, other than by will or the laws of descent and distribution. The Program, including any Election Forms filed hereunder, shall be construed and interpreted to comply with Section 409A of the Code.





CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

Exhibit 10.44
AMENDMENT NO. 4

TO THE

MASTER SERVICES AGREEMENT
And
SUPPLEMENT A

between

CORELOGIC SOLUTIONS, LLC

AND

NTT DATA SERVICES, LLC


Amendment 4 Effective Date October 1, 2017



This document contains proprietary and confidential information of CoreLogic and NTT DATA Services. The information contained in this document may not be disclosed outside either Party without the prior written permission of the other Party.








CORELOGIC/NTT DATA SERVICES CONFIDENTIAL

 
 
 


CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.


AMENDMENT NO. 4
TO THE
MASTER SERVICES AGREEMENT
THIS AMENDMENT NO. 4 (this “ Amendment ”) is entered into as of October 1, 2017 (the “ Amendment Date ”) by and between CoreLogic Solutions LLC (“ CoreLogic ”) and NTT DATA Services, LLC (“ Supplier ”) to be effective as of October 1, 2017, (the “ Amendment Effective Date ”).
WHEREAS, CoreLogic and Supplier are parties to a MSA and Supplement A, each dated as of July 19, 2012; Amendment No. 1 to the MSA dated October 23, 2012; Amendment No. 2 to the MSA dated December 6, 2012; and Amendment No. 3 to the MSA dated March 17, 2017.
WHEREAS, CoreLogic and Supplier intend to further amend and restate the Agreement documents set forth below.
NOW THEREFORE, in consideration of the mutual promises and covenants contained in this Amendment, and of other good and valid consideration, the receipt and sufficiency of which is hereby acknowledged, CoreLogic and Supplier hereby agree as follows:
1.
APPLICABILITY OF PROVISIONS OF THE AGREEMENT
This Amendment is subject to, and shall be governed by, all of the provisions of the Agreement, except to the extent such provisions are expressly modified by this Amendment. Capitalized terms used herein shall have the respective meaning ascribed to each by the Agreement except as otherwise expressly set forth in this Amendment.
2.
AmendmentS to supplement A
Effective as of 12:00:01 a.m., U.S. Pacific Time on the Amendment Effective Date:
In Supplement A, Section 1.3 “Associated Supplement Documents”, the reference to Schedule A-3.2 is amended from “ Reserved ” to be “ Service Level Definitions and Measurement Methodology
3.
NEW AND Amended Contract Documents
Effective as of 12:00:01 a.m., U.S. Pacific Time on the Amendment Effective Date:
3.1 New Contract Documents . The following contract documents are hereby added to the Contract Documents, respectively with those attached to this Amendment:
Schedule A-3.2      Service Level Definitions and Measurement Methodology
Provides more detailed definitions and measurement methodology for the Critical Service Levels and Key Measurements listed in Schedule A-3.1 Service Level Matrix

3.2 Amended and Restated Contract Documents . The following contract documents are hereby stricken in their entirety and replaced, respectively with those attached to this Amendment:

 
 
 


CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

Schedule A-3.1      Service Level Matrix
Simplified the Service Level Matrix to only list the Service Area, Service Level type, Category, and CSL Weighting and moved service level definitions and measurement methodology to Schedule A-3.2.
Replaced Tier 1,2,3 Storage Provisioning <***% of allocated - Key Measurement with Storage Request for Tier 1,2,3 for < *** TB - Key Measurement
Replaced Tier 1,2,3 Storage Provisioning >***% of allocated Key Measurement with Storage Request for Tier 1,2,3 for > *** TB - Key Measurement
Replaced Mainframe Availability Critical Service Level with T2L Critical Service Level
Replaced CICS Availability Critical Service Level with T2L - TPE Availability Critical Service Level
Removed Mainframe - Percentage Availability of ADABAS - Key Measurement
Removed EAPM - Percent Monitoring Setup (server based) - Key Measurement
Added Security Audit - Critical - Key Measurement
Added Security Audit - Normal - Key Measurement
Added Litigation Hold - Key Measurement
Added HR Electronic Monitoring - Key Measurement
Added General Request Fulfillment - Key Measurement
Added Change Success - Key Measurement
Added Change Causing Outages - Key Measurement
Added Incident Management - Medium - Key Measurement
Added Incident Management - Low - Key Measurement
Added OPAS Availability - Key Measurement
Added Purchase Order Creation - Key Measurement
Added Disaster Recovery Exercise - RTO - Key Measurement
Added Disaster Recovery Exercise - RPO - Key Measurement


 
 
 


CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.


4.
Governing Law.
This Amendment shall be governed by and construed in accordance with the terms set forth in Section 19.4 of the Agreement.
5.
Headings.
The article and section headings and the table of contents used herein are for reference and convenience only and will not be considered in the interpretation of this Amendment.
6.
Other Provisions of the Agreement Unchanged.
Except as specifically amended by this Amendment, all other provisions of the Agreement shall remain in full force and effect and shall not be altered by this Amendment.
7.
Signatures.
This Amendment may be signed in multiple counterparts, each of which shall be an original but all of which shall constitute one and the same Amendment. Signatures to this Amendment sent by facsimile or by PDF shall be deemed for all purposes to be the same as original signatures.
IN WITNESS WHEREOF, the Parties have caused this Amendment to be executed by their respective duly authorized representatives as of the Amendment Effective Date.
CORELOGIC SOLUTIONS, LLC

By:     /s/ Kevin Tang            

Name:     Kevin Tang            

Title:     SCVM Senior Leader        


NTT DATA SERVICES, LLC

By:     /s/ John Evans            

Name:     John Evans            

Title:     Client Executive            


 
 
 


CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.



MASTER SERVICES AGREEMENT
And
SUPPLEMENT A

between

CORELOGIC SOLUTIONS, LLC

AND

NTT DATA SERVICES, LLC

SUPPLEMENT A

Amended and Restated Schedule A-3.1
As of October 1, 2017



This document contains proprietary and confidential information of CoreLogic and NTT DATA Services. The information contained in this document may not be disclosed outside either Party without the prior written permission of the other Party.








CORELOGIC/NTT DATA SERVICES CONFIDENTIAL


CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.


1. INTRODUCTION
1.1 Agreement. This Schedule A-3.1  (this “ Schedule ”) is attached to and incorporated by reference in Supplement A, dated July 19, 2012, to that certain Master Services Agreement by and between CoreLogic and Supplier dated July 19, 2012 (the “ MSA ”).
1.2 References. All references in this Schedule to articles, sections and attachments shall be to this Schedule, unless another reference is provided.
1.3 Definitions. Terms used in this Schedule with initial capitalized letters but not defined in this Schedule shall have the respective meanings set forth in Schedule 1 to the MSA, Schedule A-1 to Supplement A or elsewhere in the Agreement.
The terms below shall have the following meanings:
" Enterprise Infrastructure Applications " include Exchange, File/Print Servers, Right Fax, Citrix, domain controller, active directory, LDAP, DHCP, DNS anything defined as enterprise system in SIDB.
" High Availability " or " HA " means redundancy such that a single operating system or device failure will not degrade the performance of a Service or cause a Service to become unavailable.
" Normal Patch " has the meaning given by the applicable product vendor.
" Third Party Hardware Exception " means Supplier's failure to meet the timing requirements of any single Unit that is subject to the applicable Service Level shall be excused if and to the extent such failure is caused by the failure of a third party vendor to repair or replace Equipment, other than Equipment that is included within Supplier’s cloud environment; but only if (i) Supplier uses commercially reasonable efforts to cause such third party vendor to perform within the time frame required for such Unit, (ii) Supplier notifies CoreLogic promptly after such third party vendor’s failure or delay and (iii) Supplier documents such failure in a Root Cause Analysis after such failure. Any time for which Supplier’s failure to meet the applicable timing requirement is excused by the immediately preceding sentence shall be removed (i.e., excluded) from the calculation of total time to restore such Unit as defined in the Service Level definition. For purposes of the Third Party Hardware Exception, "Unit" means the applicable unit of measurement for the applicable Service Level (e.g., Incident or other applicable unit that is being measured in accordance with the definition and formula for such Service Level).


CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.


Service Level
Category
Weighting
2.2.a CSL-SM-Incident Handling - Critical
Critical Service Level
***
2.2.b CSL-SM-Incident Handling - High
Critical Service Level
***
2.2.c KM-SM-INCIDENT COMMUNICATION
Key Measure
 
2.2.d KM-SM-PERCENTAGE OF INCIDENTS THAT ARE ACCURATELY TRIAGED
Key Measure
 
2.2.3 KM-SM-Incident Communication - Continual
Key Measure
 
2.2.f1/2.2.f2 KM-SM-Problem Management-Service Impact Document Delivery (AIR and RCA)
Key Measure
 
2.2.g KM-SM-ASSET INVENTORY- ACCURACY
Key Measure
 
2.2.h KM-SM-CSAT Operations Managers
Key Measure
 
2.2.h.1 KM-SM-CSAT Operations Managers Service Improvement (SI)
Key Measure
 
2.2.i KM-SM-CSAT-END USERS
Key Measure
 
2.2.j KM-SM-CSAT DROP-END USERS
Key Measure
 
2.3.a CSL-SD-AVERAGE SPEED TO ANSWER
Critical Service Level
***
2.3.b KM-SD-AVERAGE HANDLE TIME
Key Measure
 
2.3.c KM-SD-ABANDON RATE
Key Measure
 
2.3.d CSL-SD-FIRST CALL RESOLUTION
Critical Service Level
***
2.6.a KM-DT-END-USER DEVICE NEW USER SETUP
Key Measure
 
2.6.b1/2.6.b2 KM-DT-END-USER DEVICE SERVICES SUPPORT
Key Measure
 
2.6.c KM-DT-END-USER DEVICE TERMINATION
Key Measure
 
2.6.d KM-DT-REQUEST-PACKAGING (DEVELOP AND PUSH)
Key Measure
 
2.6.e1/2.6.e2 KM-DT-END-USER DEVICE MOVES/ADDS/CHANGES
Key Measure
 
2.4.a KM-ENT-PATCH MANAGEMENT SERVERS
Key Measure
 
2.4.b KM-ENT-PERCENTAGE AVAILABILITY OF RIGHTFAX SERVICE
Key Measure
 
2.4.c CSL-ENT-PERCENTAGE AVAILABILITY OF EXCHANGE EMAIL SERVICE
Critical Service Level
***
2.4.d CSL-ENT-PERCENTAGE AVAILABILITY OF CITRIX METAFRAME
Critical Service Level
***
2.9.a CSL-NW-Data Center LAN Availability
Critical Service Level
***
2.9.b CSL-NW-Data Center WAN Availability
Critical Service Level
***
2.9.c KM-NW-Campus LAN Availability
Key Measure
 
2.9.d1/2.9.d2 KM-NETWORK-REQUEST-FIREWALL, IP ADDRESS, HTTP PORT REQUESTS
Key Measure
 
2.9.e CSL-NW-VOIP Availability
Critical Service Level
***
2.9.f KM-NW-Call Center/Call Monitoring Requests
Key Measure
 
2.9.f1 KM-NW-Contact Center Call Flow
Key Measure
 
2.4.e CSL-MR-Server Availability - High
Critical Service Level
***
2.4.f CSL-MR-Server Availability - Standard
Critical Service Level
***
2.4.g KM-MR-Server Availability - Low
Key Measure
 
2.4.h KM-MR-Server Availability - Development
Key Measure
 
2.4.i KM-MR-PHYSICAL SERVER PROVISIONING REQUEST
Key Measure
 
2.4.j KM-MR-VIRTUAL SERVER PROVISIONING REQUEST
Key Measure
 
2.4.k KM-ENT-PATCH MANAGEMENT (Non-Enterprise)
Key Measure
 
2.5.a CSL-Storage-Availability
Critical Service Level
***


CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

2.5.b KM-STORAGE-REQUEST FOR TIER 1,2,3 FOR < 100 TB
Key Measure
 
2.5.c KM-STORAGE-REQUEST FOR TIER 1,2,3 FOR >100 TB
Key Measure
 
2.5.d KM-STORAGE - ADD BACKUP REQUEST TO SERVER
Key Measure
 
2.5.e KM-STORAGE - EMERGENCY RESTORE REQUEST FROM BACKUP
Key Measure
 
2.5.f KM-STORAGE-BACKUP-JOB FAILURE
Key Measure
 
2.5.g KM-STORAGE-BACKUP-RESTORE SEMIANNUAL REQUEST COMPLETION
Key Measure
 
2.7.a CSL-T2L-Availability (Replaces Mainframe Availability CSL)
Critical Service Level
***
2.7.b CSL-T2L-TPE/BPE Availability (Replaces CICS Availability CSL)
Critical Service Level
***
2.7.c KM-EAPM-REQUEST-MONITORING SETUP (SYNTHETIC TRANSACTION)
Key Measure
 
2.1.a KM-CAP-NEW USER REQUEST
Key Measure
 
2.1.b1/2.1.b2 CSL-TERMINATION REQUEST
Critical Service Level
***
2.1.c1/2.1.c2 KM-CAP-FTP Add Account
Key Measure
 
3.0.a KM-Security Audit - Critical
Key Measure
 
3.0.b KM-Security Audit - Normal
Key Measure
 
3.0.c KM-Litigation Hold
Key Measure
 
3.0.d KM-HR Electronic Monitoring
Key Measure
 
2.3.e KM-SM-GENERAL REQUEST FULFILMENT
Key Measure
 
2.3.f KM-SM-CHANGE SUCCESS
Key Measure
 
2.3.g KM-SM-CHANGE CAUSING OUTAGES
Key Measure
 
2.3.h KM-SM-INCIDENT MANAGEMENT - MEDIUM
Key Measure
 
2.3.i KM-SM-INCIDENT MANAGEMENT - LOW
Key Measure
 
2.3.j KM-SM-OPAS AVAILABILITY
Key Measure
 
2.2.k KM-ENT-Purchase Order Creation
Key Measure
 
4.0.a KM-DR-Disaster Recovery Exercise - RTO
Key Measure
 
4.0.b KM-DR-Disaster Recovery Exercise - RPO
Key Measure
 


CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.


MASTER SERVICES AGREEMENT
between
CORELOGIC SOLUTIONS, LLC
and
NTT Data Services, LLC

Supplement A

Schedule A-3.2:
Service Level Definitions and Measurement Methodology




This document contains proprietary and confidential information of CoreLogic and NTT Data. The information contained in this document may not be disclosed outside your company without the prior written permission of CoreLogic and NTT Data.




CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

1.
Introduction
1.
Agreement . This Schedule A-3.2 (this “ Schedule ”) is attached to and incorporated by reference in Supplement A to that certain Master Services Agreement by and between CoreLogic and Supplier dated July 19, 2012 (the “ MSA ”).
2.
References . All references in this Schedule to articles, sections and attachments shall be to this Schedule, unless another reference is provided.
3.
Definitions . Terms used in this Schedule with initial capitalized letters but not defined in this Schedule shall have the respective meanings set forth in Schedule 1 to the MSA, Schedule A-1 to Supplement A or elsewhere in the Agreement.
4.
General Service Level Exceptions . In addition to Section 10.2 and Section 4.4 (last sentence) of the MSA, any Service Levels affected by Software or Equipment listed in the known error database because the Software or Equipment is end of life or no longer vendor supported, or the version is out of currency, or for other known error or issue not caused by Supplier for which the recommended remedial action has not been approved or implemented by CoreLogic shall be an exception and excluded from the Service Level measurement.
5.
Valid Use of Pending . The following reasons are the only valid uses of pending, and must have an associated work note attached to the ticket describing the reason for the pending status.
1.
The following valid pending reasons apply to all ticket types:
a.
Waiting on CoreLogic
b.
Waiting on CoreLogic vendor
2.
The following valid pending reasons apply to incidents only:
a.
Waiting on an agreed upon scheduled change
b.
Pending approved by CoreLogic on MIM call for some other reason
c.
Time during application recovery or business validation after service or infrastructure is restored
d.
Previously unknown third party software defects



CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

1.
Service Level Definitions
1.
2.2.a CSL-SM-Incident Handling - Critical
DATES
SLA Start Date:
8/1/2013
First Reporting Period:
8/31/2013
First Report Date:
9/6/2013
Reporting Period:
***
Reporting Frequency:
*** on or before the *** following the reporting period
UNDERSTANDING
Contract Reference:


Category:
CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Critical Service Level
Interpreted Intent of SLA:
The intent of this Service Level is to measure the time interval between an Incident creation dates for tickets with Critical Priority to the time normal service operation is restored via implementing a solution to the known error or by employing a workaround
Associated hours of Operation:
24x7
Reporting Tools:
OPAS
Exceptions:
Restoration Time does not include the following:
- Pending time allowed as indicated in section 1.6.
- If there are instances or circumstances at a non-Dell facility where equipment failures (outside of equipment that we support) fail and that inhibits/prohibits us from rendering services, then it’s suspended.  Some of this could include Power failures, local equipment not in our support, etc.
- Time incurred restoring Application data and/or functionality from tape media after Supplier has returned Equipment to service.
- Third Party Hardware Exception
- Adjustments to the Service Levels approved by CoreLogic in its sole discretion pursuant to the last sentence of Section 4.4 of the MSA in order to permit the performance of new or additional work activities as contemplated by Section 4.4 of the MSA.

Incidents and outages due to the following incident management exclusion reasons:
2.2.a.1 Scrub, Incident deemed misclassified by CoreLogic exclusion committee.
2.2.a.2 Scrub, Non-Supplier supported site.
2.2.a.3 Scrub, Server/System not in production (not in-service).
2.2.a.4 Scrub, CoreLogic Application related outage that is not Supplier infrastructure caused.
2.2.a.5 Scrub, duplicate Incident record.
2.2.a.6 Scrub, Scheduled Downtime per system.
2.2.a.7 Scrub, Monitoring Alerts, no outage or CoreLogic impact noted.
2.2.a.8 Scrub, Eligible Recipient requested escalation for Emergency Change, No CoreLogic outage.
2.2.a.9 Scrub, CoreLogic requested the Incident Severity be raised to bypass process/lead times.
2.2.a.10 Scrub, Non-Supplier Third Party outage.
2.2.a.11 Scrub, Final CoreLogic Resolver Group.
2.2.a.12 Scrub, Incident related to Supplier reported known errors where solution/remediation not approved by CoreLogic.
2.2.a 13 Scrub NDPM Non-Dell Project Management escalation and/or outage
2.2.a.13 Scrub, Aged CoreLogic records re-assigned to Dell Support.
2.2.a.14 Scrub, Internal Dell support created
2.2.a.15 Scrub, Project related

Critical & High priority incidents that are assigned & related as child records to the Dell Network Operations (NETOPS-GLOBAL-LEVERAGED) are excluded.
Supplemental definition of terms:

Priority (Severity) Level definitions are found in Schedule A-1 Section 2
Low Volume Eligible:
Yes, provided that if any *** Incident is not resolved within ***, then this Low Volume exception shall not apply.
Threshold parameters:
***% of Incidents are restored within ***
SLA Metrics and parameters:
(field names in OPAS)
Supporting Company+*
All Incident Recording during the Reporting Period
Priority*
Status. Resolved. Date/TIME
Exclude from Reporting based on RCA
Opened Date/Time
Total Pending Time


CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

Logical description of the SLA calculation:
Report Criteria
(a) Company+*="CORELOGIC ", “STARS”, “RELS”,”FINITI”
(b) Status. Resolved Date/TIME is within the data range selected for running the report
(c) Priority = “Critical”
(d) Submitted Date/Time
(e) Exclude from SLA Reporting <> “Yes”
(f) Support Organization= Dell* or Support Group = CLGX-AOC

2. Incident Handling calculation
Time to restore service = Status Resolved Date/TIME - Submitted Date/Time - Pending Time
On-time Resolution = Resolved - Opened - On Hold

Supplementary criteria
MIM (Major Incident Management) event Critical priority records that align with a Server and or Service Availability SLA’s utilize the AIR (After Incident Review) & Whiteboard documents to calculate business impact duration via the OPAS CI Unavailability record. Process & procedure related missed MIM records (Examples: Failing to place in pending or resolved status at appropriate times, Incident records created with a Dell OPAS people record that load non-CoreLogic SLM targets & milestones) utilize the AIR (After Incident Review) & Whiteboard documents to calculate true business impact duration.

Calculations
Service Level Achievement = (Count of Critical Tickets Resolved within Threshold/Critical Incidents Resolved during reporting period) * 100%


CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.


2.
2.2.b CSL-SM-Incident Handling - High
DATES
SLA Start Date:
8/1/2013
First Reporting Period:
8/31/2013
First Report Date:
9/6/2013
Reporting Period:
***
Reporting Frequency:
*** on or before the *** following the reporting period
UNDERSTANDING
Contract Reference:


Category:
CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Critical Service Level
Interpreted Intent of SLA:
Measures the time interval between an Incident Creation Date being registered in the service management tool for High Priority Incidents to the time normal service operation is restored via implementing a solution to the known error or by employing a workaround.
Associated hours of Operation:
24x7
Reporting Tools:
OPAS
Exceptions:
Restoration Time does not include the following:
- Pending time allowed as indicated in section 1.6 above.
- If there are instances or circumstances at a non-Dell facility where equipment failures (outside of equipment that we support) fail and that inhibits/prohibits us from rendering services, then it’s suspended.  Some of this could include Power failures, local equipment not in our support, etc.
- Time incurred restoring Application data and/or functionality from tape media after Supplier has returned Equipment to service.
- Third Party Hardware Exception
- Adjustments to the Service Levels approved by CoreLogic in its sole discretion pursuant to the last sentence of Section 4.4 of the MSA to permit the performance of new or additional work activities as contemplated by Section 4.4 of the MSA.

Incidents and outages due to the following incident management exclusion reasons:
2.2.a.1 Scrub, Incident deemed misclassified by CoreLogic exclusion committee.
2.2.a.2 Scrub, Non-Supplier supported site.
2.2.a.3 Scrub, Server/System not in production (not in-service).
2.2.a.4 Scrub, CoreLogic Application related outage that is not Supplier infrastructure caused.
2.2.a.5 Scrub, duplicate Incident record.
2.2.a.6 Scrub, Scheduled Downtime per system.
2.2.a.7 Scrub, Monitoring Alerts, no outage or CoreLogic impact noted.
2.2.a.8 Scrub, Eligible Recipient requested escalation for Emergency Change, No CoreLogic outage.
2.2.a.9 Scrub, CoreLogic requested the Incident Severity be raised to bypass process/lead times.
2.2.a.10 Scrub, Non-Supplier Third Party outage.
2.2.a.11 Scrub, Final CoreLogic Resolver Group.
2.2.a.12 Scrub, Incident related to Supplier reported known errors where solution/remediation not approved by CoreLogic.
2.2.a 13 Scrub NDPM Non-Dell Project Management escalation and/or outage
2.2.a.13 Scrub, Aged CoreLogic records re-assigned to Dell Support.
2.2.a.14 Scrub, Internal Dell support created
2.2.a.15 Scrub, Project related

Critical & High priority incidents that are assigned & related as child records to the Dell Network Operations (NETOPS-GLOBAL-LEVERAGED) are excluded.
Supplemental definition of terms:

Priority (Severity) Level definitions are found in Schedule A-1 Section 2
Low Volume Eligible:
Yes, provided that if any single Incident is not resolved within ***, then this Low Volume exception shall not apply.
Threshold parameters:
***% of Incidents are restored within ***
SLA Metrics and parameters:
(field names in OPAS)
Supporting Company+*
All Incident Recording during the Reporting Period
Priority*
Status. Resolved. Date/TIME
Exclude from Reporting based on RCA
Opened Date/Time
Total Pending Time


CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

Logical description of the SLA calculation:
Report Criteria
(a) Company+*="CORELOGIC ", “STARS”, “RELS”, ”FINITI”
(b) Status. Resolved Date/TIME is within the data range selected for running the report
(c) Priority = “Critical”
(d) Submitted Date/Time
(e) Exclude from SLA Reporting <> “Yes”
(f) Support Organization= Dell* or Support Group = CLGX-AOC

2. Incident Handling calculation
Time to restore service = Status Resolved Date/TIME - Submitted Date/Time - Pending Time
On-time Resolution = Resolved - Opened - On Hold

Supplementary criteria
MIM (Major Incident Management) event High priority records that align with a Server and or Service Availability SLA’s utilize the AIR (After Incident Review) & Whiteboard documents to calculate business impact duration via the OPAS CI Unavailability record. Process & procedure related missed MIM records (Examples: Failing to place in pending or resolved status at appropriate times, Incident records created with a Dell OPAS people record that load non-CoreLogic SLM targets & milestones) utilize the AIR (After Incident Review) & Whiteboard documents to calculate true business impact duration.

Calculations
Service Level Achievement = (Count of Critical Tickets Resolved within Threshold/Critical Incidents Resolved during reporting period) * 100%



CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

3.
2.2.c KM-SM-INCIDENT COMMUNICATION
DATES
SLA Start Date:
8/1/2013
First Reporting Period:
8/31/2013
First Report Date:
9/6/2013
Reporting Period:
***
Reporting Frequency:
*** on or before the *** following the reporting period
UNDERSTANDING
Contract Reference:


Category:
CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Key Measurement
Interpreted Intent of SLA:
Percentage of Critical and High Priority Incidents that are communicated within the target timeframe. Measures the time interval between an Incident record being registered in the service management tool for Critical and High Priority Incidents and the time a page/phone and email is sent to CoreLogic via OPAS's FYI paging functionality. Elapsed number of minutes between the creation of a Critical or High Priority Incident and the time that Dell activates the Major Incident Management (MIM) Process including notifying CoreLogic via using the standard critical Priority Incident Notification Email template, to resolve such Critical, as reflected in the corresponding Incident Ticket
Associated hours of Operation:
25x7 see 1.4.8 Time Definitions
Reporting Tools:
OPAS
Exceptions:
N/A
Supplemental definition of terms:
None
Low Volume Eligible:
Yes, provided that if any single Incident is not resolved within ten (30) minutes, then this Low Volume exception shall not apply
Threshold parameters:
***% of Incidents are communicated within ***
SLA Metrics and parameters:
(field names in OPAS)
Company
Priority
OPAS FYI Notification Time Stamp
Email Work Log Time Stamp
Work Info Log Time Stamp for MIM Bridge Opening
Logical description of the SLA calculation:
Report Criteria
Support Company = “CORELOGIC”, STARS”,”RELS”,”FINITI”
Priority = “Critical” or “High”
Assigned Submitted Date/Time = reporting period
Resolved Date/Time within the SLA reporting period
Work log date/time Stamp

This is based on contractual SLA, which essentially covers Severity 1 and 2 (Critical and High) via OPAS FYI, and activation of MIM for Severity 1 (Critical) and notification to CoreLogic via email template within *** .

Calculations (Manual)
The numbers are based on the following criteria:
1. Included Critical and High incidents that were deemed to be Business Impacting or MIM generated incidents.
2. Does not include every incident that triggered Critical or High (e.g., automated alert) that was not identified as business impacting (MIM generated).
3. FYI paging and/or email via OPAS FYI is based on self-subscription and does not qualify who from CoreLogic may have subscribed for FYI alerts. For clarity, the number of CoreLogic employees with FYI subscription (or none) does not influence met/missed for this aspect of the metric. Only the inability to deliver FYI notifications, regardless of the number of subscriptions influences the metric.
4. Only Critical incidents were included in the MIM email notification (per contract). This means Critical is subject to a two prong metric: FYI + MIM email within ***. A miss of *** was counted as a miss for that incident.
5. Total population subject to the SLA calculation (Total Critical + High Incidents that were MIM incidents).



CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

4.
2.2.d KM-SM-PERCENTAGE OF INCIDENTS THAT ARE ACCURATELY TRIAGED
DATES
SLA Start Date:
8/1/2013
First Reporting Period:
8/31/2013
First Report Date:
9/6/2013
Reporting Period:
***
Reporting Frequency:
*** on or before the *** following the reporting period
UNDERSTANDING

Contract Reference:


Category:

CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Key Measurement
Interpreted Intent of SLA:
Percentage of notifications (including automated alerts) that are accurately triaged, categorized and input into the appropriate Service Management system
Associated hours of Operation:
25x7 see 1.4.8 Time Definitions
Reporting Tools:
OPAS
Exceptions:
Any trusted or custom event source incidents (those submitted from outside the current Supplier tools or teams) will be agreed upon before being included in this calculation.
Supplemental definition of terms:
Measures the percentage of incidents that are submitted to the ticketing system and have initial accurate categorization and assignment. For greatest accuracy, an Incident record should be created to track each inaccuracy. This would be measured using OPAS Incidents and reporting exceptions.
Low Volume Eligible:
Yes
Threshold parameters:
***% of Critical and High Priority Incidents are accurately triaged, categorized and input to system
SLA Metrics and parameters:
(field names in OPAS)
Incident Management Triage Field Flagging
Root Cause Analysis Report to include if Triage was done Accurately per guidelines defined in Problem Management process
Logical description of the SLA calculation:
Report Criteria
Steady State Service Management will review all Critical and High Priority during Root Cause Analysis, with CoreLogic, to agree on whether the Incident has had an Accurate Triage. Incident Ticket will be flagged using an identified field if it is accurately triaged or Not

Calculations (Manual)
% Accurately Triaged = (Total Tickets for High and Critical Priority -( Total Incident Tickets where Incident accuracy=”No” or Transfer Group >3))/ /Total Critical and High Priority Tickets during the reporting period



CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

5.
2.2.3 KM-SM-Incident Communication - Continual
DATES
SLA Start Date:
8/1/2013
First Reporting Period:
8/31/2013
First Report Date:
9/6/2013
Reporting Period:
***
Reporting Frequency:
*** on or before the *** following the reporting period
UNDERSTANDING
Contract Reference:


Category:
CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Key Measurement
Interpreted Intent of SLA:
The intent of this Service Level is to measure Continual: Percentage of Incidents where updates are sent within the target
Associated hours of Operation:
24x7
Reporting Tools:
OPAS Incident
Exceptions:
This does not include any communication outside the Supplier Service Management process. Any Communication suspension as agreed by Dell and CoreLogic.
Supplemental definition of terms:

Measures the percentage of Critical Incidents where communication to established stakeholders is distributed within 5 minutes of the 30-minute target during the duration of the Critical Incident

NOTE:
Measurement of KM will be through an agreed-upon process and timestamp within the OPAS system or email transmission mechanism
Low Volume Eligible:
None
Threshold parameters:
***% of all Critical Incident Communications sent no later than *** of the *** target.
SLA Metrics and parameters:
(field names in OPAS)
Supporting Company
Incident Assigned Date/Time
Incident Priority
Incident ID
Incident Resolved Date/Time
Product Category Tier 1
Product Category Tier 2
CMDB Urgency
CI Unavailability Scheduled Actual Start Date/Time
CI Unavailability Scheduled Actual End Date/Time
CI Unavailability Unscheduled Actual Start Date/Time
CI Unavailability Unscheduled Actual End Date/Time
Related Change to Incident Record
Excluded from SLA Reporting
Logical description of the SLA calculation:
Report Criteria
Supporting Company = “CORELOGIC”
Incident Records where Resolved Date/Time falls within reporting period
Priority = Critical

Calculations (will be done Manually by Service Management)
Service Level Achievement = (A/B) * 100%
A = Number of Critical Incident Communications which MET Target
B = Total count of Critical Incident Communications

Verification Steps:
1. Distribution Time Stamp of each Communication is reviewed to determine if update is sent at least every ***.
 2. Critical Incident Communication = MET if step 1 is true and time stamp within *** of the *** target have elapsed since previous update
  
Example scenario: Initial MIM is sent at ***, the first update would be due at or between ***



CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

6.
2.2.f1/2.2.f2 KM-SM-Problem Management-Service Impact Document Delivery (AIR and RCA)
DATES
SLA Start Date:
8/1/2013
First Reporting Period:
8/31/2013
First Report Date:
9/6/2013
Reporting Period:
***
Reporting Frequency:
*** on or before the *** following the reporting period
UNDERSTANDING
Contract Reference:


Category:
CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Key Measurement
Interpreted Intent of SLA:
The intent of this Service Level is to measure the percentage of times an After Incident Report (AIR) document and final RCA that covers the items listed below is completed for Critical and High Priority Incidents and a Problem Review Meeting is completed within the target timeframe.
- Incident details through restoration
- Business impact
- RCA - if known
- Long term - fix if known
Associated hours of Operation:
Business hours - *** = 1 business day
Reporting Tools:
OPAS Problem Management
Exceptions:
Excludes Problem records where CoreLogic critical/key stakeholder participation was not included within the target timeframe.
Supplemental definition of terms:

Critical priority - Within ***, an initial Problem record is created (After Incident Report (AIR)), and within ***, a final Root Cause Analysis (RCA) is completed.
High priority - Within ***, an initial Problem record is created (After Incident Report (AIR)), and within ***, a final Root Cause Analysis (RCA) is completed
Measures the percentage of times an AIR document and final RCA that covers the items listed below is completed for Critical & High Incidents and a Problem Review Meeting is completed within the target timeframe.

* Incident details through restoration
* Business impact
* RCA - if known
* Long term - fix if known

Actual closure of the RCA and Problem record is dependent on remediation activities needed.
Low Volume Eligible:
No
Threshold parameters:
***% of AIRs are delivered within *** and Final RCA is delivered and reviewed with CoreLogic within *** for Critical and *** for High Priority Incidents
SLA Metrics and parameters:
(field names in OPAS)
Company+*
Work Log Entry in Incident
Manual Report Tracking System
Logical description of the SLA calculation:
Report Criteria
Supporting Company = “CORELOGIC”, “STARS”, “RELS”, “FINITI”
Problem Records where Completed Date/Time within the reporting period

Steady State must enter work log Information on Initial RCA and Final RCA into each Record. A report will be provided to support when RCAs are submitted based on Incident Critical/High work log Info.
Calculations (will be done Manually by Service Management)
Service Level Achievement = Total Records where Threshold is met during reporting period /Total Problem Records during the reporting Period


CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.


7.
2.2.g KM-SM-ASSET INVENTORY- ACCURACY
DATES
SLA Start Date:
8/1/2013
First Reporting Period:
8/31/2013
First Report Date:
9/6/2013
Reporting Period:
Per ***
Reporting Frequency:
*** on or before the *** following the reporting period
UNDERSTANDING

Contract Reference:


Category:

CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Key Measurement
Interpreted Intent of SLA:
The intent of this Service Level is to Measures the accuracy of ***% of CIs and associated attributes (as defined in the Policy and Procedures Manual) stored in the Supplier Asset Management Database.
Associated hours of Operation:
Business Hours see 1.4.8 Time Definitions
Reporting Tools:
AMDB and KACE
Exceptions:
Any assets within the sample set that are unavailable or inaccessible to Supplier tools and/or Supplier Personnel will be excluded from this calculation
Supplemental definition of terms:

In order to measure this SLA each month a random sampling of ***% of the actively reporting KACE servers and workstations will be obtained. The criteria determine if the CIs are compliant will be the following:
Does the device exist in the AMDB?
If no, then this counts as a failure
If yes, then is the device in ‘deployed’ status in the AMDB?
If not in a ‘deployed’ status, then this counts as a failure
If yes and in a Deployed status then compare the data pulled from KACE and compare it to the comparable field of data in the AMDB
If any of the fields for a device does not match, then the device counts as a failure
All others are accurate [this count to feed into the count of accurately reported CIs within the sample set

Each device included in a random sample audit will be tagged with a Last Audit Date. Devices with Last Audit Dates within the preceding *** will be excluded from inclusion in the random sampling.
The results of the audit and supporting data will be provided to Service Management as per their processes to include the data in the SLA calculations and reporting requirements.
Each device failing the audit will be remediated each month and will have an on-line edit function to record notes as to the remediation.
Each *** prior to the new sampling, the previous *** sampling and remediation will be snapped to an archive.
Each *** Asset Management will review the previous *** audit results with CLGX.
Low Volume Eligible:
No
Threshold parameters:
***%
SLA Metrics and parameters:
(field names in OPAS)
Supported Company
Random ***% of the CI Sampling
Attributes to be compared for audit consist of the following:
KACE ID - to identify matches in the AMDB
Host Name
Status
Domain
IP Address
MAC Address
OS Type
Service Pack
Hard Drive Size
Total RAM


CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

Logical description of the SLA calculation:
Report Criteria
Manual Audit will be conducted. Any failure on data based on attribute to sampling of ***% of the CIs will be considered an SLA miss, a CI must meet the following requirements in order to pass the audit:
Device in AMDB = Yes
AMDB Status = Deployed
AMDB Data = KACE Data

Calculations (will be done Manually by Service Management)
Audit Accuracy = The count of accurately reported CIs within the sample set/ the total count of sample set CIs


CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.


8.
2.2.h KM-SM-CSAT Operations Managers
DATES
SLA Start Date:
8/1/2013
First Reporting Period:
8/31/2013
First Report Date:
9/6/2013
Reporting Period:
*** (every *** in ***)
Reporting Frequency:
*** (every ***), on or before the *** following the reporting period where the survey is closed
UNDERSTANDING
Contract Reference:


Category:
CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Key Measurement
Interpreted Intent of SLA:
The intent of this Service Level is to measure CoreLogic Operation Managers customer satisfaction
Associated hours of Operation:
Business Hours see 1.4.8 Time Definitions
Reporting Tools:
Manual Report
Exceptions:
Minimum acceptable returned surveys: ***% of surveys returned
Supplemental definition of terms:
Measures Supplier's performance through a jointly created *** (every *** and ***) survey to 'CoreLogic Operational Managers' (Measured on a *** scale). Expected survey set of *** individuals. Average of all the scores related to the single overall satisfaction question selected by an Operational Managers in such survey (on a scale of ***, with *** representing the highest level of satisfaction.
Low Volume Eligible:
No
Threshold parameters:
>=***
SLA Metrics and parameters:
(field names in OPAS)
Supporting Company
Survey Sampling and Survey Results
Logical description of the SLA calculation:
Report Criteria
Total Survey Feedback received >= ***% of Surveys Sent

Calculations
Service Level Achievement = (Sum of score responses from Operational Managers/ Number of responses received) * 100%



CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

9.
2.2.h.1 KM-SM-CSAT Operations Managers Service Improvement (SI)
DATES
SLA Start Date:
11/1/2016
First Reporting Period:
11/30/2016
First Report Date:
12/5/2016
Reporting Period:
*** (every ***)
Reporting Frequency:
*** (every ***), on or before the *** following the reporting period where the survey is closed
UNDERSTANDING
Contract Reference:


Category:
CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Key Measurement
Interpreted Intent of SLA:
Measures supplier's performance in delivering items collected during the Operation Managers Survey;

1) Publish initial results of survey within *** (Overall score).

2) Publish detailed results of survey within *** of survey closure (Detailed results for every question within survey).

3) Publish action items logged as a result of survey and interview feedback within *** of survey closure.

4) Status of action items *** post survey closure (prep for next survey)

Associated hours of Operation:
Business Hours see 1.4.8 Time Definitions
Reporting Tools:
Manual Report
Exceptions:
N/A
 
 
Low Volume Eligible:
No
Threshold parameters:
= ***
SLA Metrics and parameters:
(field names in OPAS)
Supporting Company
Survey Sampling and Survey Results
Logical description of the SLA calculation:
Report Criteria
Service Level Achievement = (A/B)

Calculations
A = In the reporting period is there a deliverable due? Y or N.
B = Pass / Fail



CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

10.
2.2.i KM-SM-CSAT-E ND U SERS
DATES
SLA Start Date:
8/1/2013
First Reporting Period:
8/31/2013
First Report Date:
9/6/2013
Reporting Period:
***
Reporting Frequency:
*** on or before the *** following the reporting period
UNDERSTANDING

Contract Reference:


Category:

CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Key Measurement
Interpreted Intent of SLA:
The intent of this Service Level is to measure End User customer satisfaction
Associated hours of Operation:
N/A
Reporting Tools:
OPAS CSAT
Exceptions:
Minimum acceptable sample: 15% of surveys distributed
Supplemental definition of terms:
Measures Supplier's performance through a survey sent to ***% of 'End Users' (Measured on a *** scale). Average of all of the numeric scores selected by an Authorized User in such survey (on a scale of ***, with *** representing the highest level of satisfaction
Low Volume Eligible:
No
Threshold parameters:
>=***
SLA Metrics and parameters:
(field names in OPAS)
Supporting Company
Customer Survey Rating per Customer Sat Record
Logical description of the SLA calculation:
Report Criteria
Supporting Company = “CORELOGIC”,”STARS”, “RELS”, “FINITI”
Customer Satisfaction Survey Feedback during the Reporting Period

Calculations
Service Level Achievement = (Sum of score responses from Authorized Users/ Number of responses received)



CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

11.
2.2.j KM-SM-CSAT DROP -E ND U SERS
DATES
SLA Start Date:
8/1/2013
First Reporting Period:
8/31/2013
First Report Date:
9/6/2013
Reporting Period:
***
Reporting Frequency:
***, on or before the *** following the reporting period
UNDERSTANDING

Contract Reference:


Category:

CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Key Measurement
Interpreted Intent of SLA:
The intent of this Service Level is to measure End User customer satisfaction drop
Associated hours of Operation:
N/A
Reporting Tools:
OPAS Datamart
Exceptions:
Measured at the anniversary of Service Commencement Date
Drops in Authorized User satisfaction due to an agreed upon exceptional business events or due to CoreLogic directed
Supplemental definition of terms:

Number of months in a year (measured annually) when end user CSAT dropped below the prior month. Auto surveys based on services requested across all towers/functions. Compiled and summarized *** .
Low Volume Eligible:
No
Threshold parameters:
*** where the CSAT is lower than ***
SLA Metrics and parameters:
(field names in OPAS)
Supporting Company
Logical description of the SLA calculation:
Report Criteria
All Individual Monthly CSAT performances during ***
Supporting Company = CORELOGIC, STARS, RELS, FINITI

SLA Missed = Monthly CSAT where CSAT is lower than ***

Calculations
Total no. of months were SLA Missed ***



CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

12.
2.3.a CSL-SD-AVERAGE SPEED TO ANSWER
DATES
SLA Start Date:
8/1/2013
First Reporting Period:
8/31/2013
First Report Date:
9/6/2013
Reporting Period:
***
Reporting Frequency:
*** on or before the *** following the reporting period
UNDERSTANDING

Contract Reference:


Category:

CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Critical Service Level
Interpreted Intent of SLA:
Average Speed to Answer (ASA) is the average across all calls to the Service Desk for the time taken from when a call is deemed to have entered the “wait queue” (once the caller has made their final selection from the IVR (interactive voice response) menu) to the time a Service Desk agent answers the call for the purposes of providing Services.
Associated hours of Operation:
24x7 see 1.4.8 Time Definitions  
Reporting Tools:
Dell-provided system logs and any other designated tracking systems (e.g., ACD system, IVR), tracking will be made using https://client.ps.net system. All calls that were abandoned by the Caller prior to Service Desk taking the call will be excluded from the SLA Calculation.
Exceptions:
Telephone calls to the Service Desk where the End User hangs up or disconnects prior to speaking with a Service Desk representative.
Supplemental definition of terms:
None
Low Volume Eligible:
No
Threshold parameters:
***% of calls answered <=***
SLA Metrics and parameters:
(field names in OPAS)
Speed to Answer (SA) for each call
Logical description of the SLA calculation:
Report Criteria
Supporting Company = CORELOGIC, RELS, FINITI

Calculations
Total number of calls answered within ***/ total number of telephone calls answered by Service Desk during the Reporting Period



CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

13.
2.3.b KM-SD-AVERAGE HANDLE TIME
DATES
SLA Start Date:
8/1/2013
First Reporting Period:
8/31/2013
First Report Date:
9/6/2013
Reporting Period:
***
Reporting Frequency:
***, on or before the *** following the reporting period
UNDERSTANDING

Contract Reference:


Category:

CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Key Measurement
Interpreted Intent of SLA:
The intent of this Service Level is to measure the Average Handle Time (AHT) - Percentage of help desk calls that are handled within the target timeframe to support Speed to Answer (ASA) SLA attainment
Associated hours of Operation:
24x7 see 1.4.8 Time Definitions  
Reporting Tools:
Automatic Call Distribution (ACD)
Exceptions:
None
Supplemental definition of terms:

Average Handle Time (AHT) is the average across all calls to the Service Desk for a Measurement Period of the time taken on the phone by the Service Desk agent for each call.

Actual Performance will be reported every month until Dell and CoreLogic come to an agreement on the KPI measurement value.

The KPI, once defined, will be subject to the Continuous Service Improvement Process in Schedule A-03 Section 6 and will have a cap of *** .
Low Volume Eligible:
No
Threshold parameters:
<=***
SLA Metrics and parameters:
(field names in OPAS)
Support Company
Logical description of the SLA calculation:
Report Criteria
All Calls within the ACD for the reporting period
Supporting Company = “CORELOGIC”, “STARS”, “RELS”, “FINITI”

Calculations
Actual performance will be reported = Total time in *** of all calls answered by a Service Desk agent during the Measurement Period/ number of answered calls



CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

14.
2.3.c KM-SD-A BANDON R ATE
DATES
SLA Start Date:
8/1/2013
First Reporting Period:
8/31/2013
First Report Date:
9/6/2013
Reporting Period:
***
Reporting Frequency:
***, on or before the *** following the reporting period
UNDERSTANDING

Contract Reference:


Category:

CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Key Measurement
Interpreted Intent of SLA:
The intent of this Service Level is to measure the Abandon Rate - Maximum percentage of help desk calls that are abandoned
Associated hours of Operation:
24x7 see 1.4.8 Time Definitions  
Reporting Tools:
Automatic Call Distribution (ACD)
Exceptions:
Excludes calls abandoned < ***
Supplemental definition of terms:
Call Abandon Rate measured as a percentage by adding the total number of calls to the Service Desk that hang up after selecting an option on the Voice Response Unit and before the call is answered by a live person and dividing this by the total number of calls to the Service Desk during the Measurement Period
Low Volume Eligible:
No
Threshold parameters:
<=***
SLA Metrics and parameters:
(field names in OPAS)
Support Company
Logical description of the SLA calculation:
Report Criteria
All Calls for Supporting Company = “CORELOGIC”, “RELS”, “FINITI”, “STARS” during the reporting period

Calculations
Service Level Achievement =Total number of calls abandoned/Total calls - exempted calls x 100%



CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

15.
2.3.d CSL-SD-FIRST CALL RESOLUTION
DATES
SLA Start Date:
8/1/2013
First Reporting Period:
8/31/2013
First Report Date:
9/6/2013
Reporting Period:
***
Reporting Frequency:
*** on or before the *** following the reporting period
UNDERSTANDING

Contract Reference:


Category:

CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Critical Service Level
Interpreted Intent of SLA:
This Service Level measures the percentage of Incidents that are resolved during the first telephone Call to the Service Desk.
Associated hours of Operation:
24x7 see 1.4.8 Time Definitions  
Reporting Tools:
OPAS
Exceptions:
- Incidents received by the Service Desk by means other than telephone (for example, e-mail, fax, self-service portal) will be excluded when calculating attainment for this Service Level.
- Calls for which a ticket has already been opened for the same Incident. Example given: large scale outage, multiple users calling in regards the same issue; the initial reported incident is calculated as part of the SLA.
- Incidents that cannot be resolved by the Service Desk, as defined in a list to be developed by Dell during Transition Period and updated from time to time, in each case approved by CoreLogic.
Supplemental definition of terms:

Reference Material for transactions included as part of FAR is found on :

***
Low Volume Eligible:
Yes
Threshold parameters:
Percentage of help desk calls that are resolved on the first call in less than *** >= ***% of the Time
SLA Metrics and parameters:
(field names in OPAS)
Incidents resolved by Service Desk through First Call resolution
Incident flagged as FAR(First Assignment Resolution)
Logical description of the SLA calculation:
Report Criteria
 Supporting Company = “CORELOGIC”, “RELS”,”FINITI”, “STARS””
 Status = Resolved
 Assigned Date/Time
 Resolved Date/Time
 Support Group = CLGX-Service Desk
 FAR Candidate Eligible for FAR = “Yes”
 Group Transfer = 0
 Source = Phone

Calculations
First Call Resolution = (total # of Incidents during a Reporting Period that are resolved by a Service Desk representative during the first telephone call to the Service Desk within ***/ Total FAR Eligible incidents) * 100




CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

16. 2.6.a KM-DT - END-USER DEVICE NEW USER SETUP


CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

DATES
SLA Start Date:
8/1/2013
First Reporting Period:
8/31/2013
First Report Date:
9/6/2013
Reporting Period:
***
Reporting Frequency:
***, on or before the *** following the reporting period
UNDERSTANDING
Contract Reference:


Category:
 
CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Key Measurement
Interpreted Intent of SLA:
The intent of this Service Level is to measure the End User Device Setup (new user) - Percentage of new user setups that are successfully completed within the target timeframe
Associated hours of Operation:
Business hours see 1.4.8 Time Definitions  
Reporting Tools:
OPAS Service Requests
Exceptions:
- Batch new user setups will be excluded from the On-Time Completion percentage calculation.
- Remote Location: The eleventh or more new user setup per day per remote location will be excluded from SLA calculation.
- Campus Location: The sixteenth or more new user setup per day per campus location will be excluded from SLA calculation.
- Time before arrival of assets will be excluded from this measurement (i.e., ticket is submitted after arrival of all necessary assets.)
- Request for Non-Standard Hardware that requires unique configuration requirements not previously defined.
_ A Batch will be defined as *** new user set-ups per day for Remote locations and *** new user set-ups per day for Campus Locations.
Supplemental definition of terms:
Measures the percentage of New Authorized User setup requests that are completed within the required timeframes during the Measurement Period Request Name : User Provisioning and Work Order = Computer Hardware Implementation
Low Volume Eligible:
Yes, provided that if any single request is not resolved within ***) then this Low Volume exception shall not apply
Threshold parameters:
***% of requests completed within ***
SLA Metrics and parameters:
(field names in OPAS)
Requested by Company
Request Summary
Closed Date/Time
Submitted Date/Time
Approval Date/Time
Pending Time
Status
Excluded from SLA Reporting
Logical description of the SLA calculation:
Report Criteria
All Request Records with Request Type = “New User Provisioning”
If Request Summary = “New User Provisioning”
Get Work Order Name = “*EUD*” or Work Order name = “Desk Phone*” or Work Order Name = “Mobile Device*” or ( Request Type = “
“TEMP NUP CLGX-Add or Install End User Device” or “
“TEMP NUP CLGX-Computer Hardware” or
“TEMP NUP CLGX-Desk Phone” or
“TEMP NUP CLGX-TEM-Mobile Device”)

Closed Date/Time is within the reporting date of the SLA
Excluded from SLA reporting <>”Yes”
Status = “Closed”
CoreLogic authorized users, currently:
Requested by Company = “CORELOGIC”, “RELS”,”FINITI”

Calculations
SLA Elapsed Time = Completed Date/Time - Approval Date/Time - Pending Time

Service Level Achievement = Number of End User Device Setup with SLA Elapsed time <=***/ Total number of End User Device Setup Service Requests for the Measurement Period



CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

17.
2.6.b1/2.6.b2 KM-DT-END-USER DEVICE SERVICES SUPPORT
DATES
SLA Start Date:
8/1/2013
First Reporting Period:
8/31/2013
First Report Date:
9/6/2013
Reporting Period:
***
Reporting Frequency:
***, on or before the *** following the reporting period
UNDERSTANDING

Contract Reference:


Category:

CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Key Measurement
Interpreted Intent of SLA:
The intent of this Service Level is to measure the End User Device Services Support - Percentage of end user device service support Incidents that are successfully completed within the target timeframe
Associated hours of Operation:
Business hours see 1.4.8 Time Definitions  
Reporting Tools:
OPAS Incident Management , OPAS Location Table
Exceptions:
Restoration Time does not include the following:
- Time that Incident Tickets are in "suspend mode" due to previously unknown third-party Software defects
- If there are instances or circumstances at a non-Dell facility where equipment failures (outside of equipment that Dell supports) fail and that inhibits/prohibits us from rendering services, then it’s suspended. Some of this could include facilities power failures, local equipment not in our support, etc. - Time incurred restoring Application data and/or functionality from tape media after Dell has returned Equipment to service.
- Third Party Hardware Exception
- Adjustments to the Service Levels approved by CoreLogic in its sole discretion pursuant to the last sentence of Section 4.4 of the MSA in order to permit the performance of new or additional work activities as contemplated by Section 4.4 of the MSA
- Incident Priority = “Critical” or “High” (already part of Critical or High Incidents SLA)
Supplemental definition of terms:
Measures the time interval between an Incident record being registered in the service management tool for Desktop Services related Incidents to the time that operation is restored
Low Volume Eligible:
Yes, provided that if any single Incident is not resolved within *** at staffed sites and more than *** for non-staffed sites, then this Low Volume exception shall not apply
Threshold parameters:
***% of Incidents completed within *** at staffed sites and within *** for non-staffed sites
SLA Metrics and parameters:
(field names in OPAS)
Customer Company
Reported Date/Time
Closed Date/Time
Pending Time
OPAS Location Site Group
Assignee Group
Site Alias
Logical description of the SLA calculation:
Report Criteria
Customer Company = “CORELOGIC”, “RELS”, “FINITI”
Closed Date/Time within the reporting period
Priority = Medium or Low
Company = “CORELOGIC”, “RELS”,”FINITI”,
.Location Support Type = “Staffed*” or Non-Staffed*”
(Look up from location table)
Assignee Group = CLGX-FS* or Product Name = “*Phone*”

Calculations
Staffed SLA = (Resolved Date- Submit Date - Pending Time)/*meets SLA if Staffed SLA = ***
Non-Staffed SLA = (Resolved Date- Submit Date - Pending Time)/*meets SLA if Staffed SLA = ***

Service Level Achievement = (Total Met SLA for Staffed + Total Met SLA for Non-Staffed)/Total Incident Tickets during the reporting period based on Report Criteria x 100%



CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

18.
2.6.c KM-DT-END-USER DEVICE TERMINATION
DATES
SLA Start Date:
8/1/2013
First Reporting Period:
8/31/2013
First Report Date:
9/6/2013
Reporting Period:
***
Reporting Frequency:
*** on or before the *** following the reporting period
UNDERSTANDING

Contract Reference:


Category:

CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Key Measurement
Interpreted Intent of SLA:
The intent of this Service Level is to measure the End User Device Termination - Percentage of employee end user device termination requests that are successfully completed within the target timeframe
Associated hours of Operation:
Business hours see 1.4.8 Time Definitions  
Reporting Tools:
OPAS Service Requests
Exceptions:
This excludes any recovery of employee physical assets (for assets not in CoreLogic offices)
Supplemental definition of terms:
Measures the degree of compliance of request for End User Device termination within the time period specified. The time period used is the elapsed time from activation of a task to closure of the Service Management Workflow System record.
Low Volume Eligible:
Yes, if single Incident resulting in default is restored in less than ***
Threshold parameters:
***% of requests completed within ***
SLA Metrics and parameters:
(field names in OPAS)
Requested by Company
Request Summary
Closed Date/Time
Submitted Date/Time
Approval Date/Time
Pending Time
Status
Excluded from SLA Reporting
Logical description of the SLA calculation:
Report Criteria
All Request Records with Request Type = “Terminate a Resource (Employee/Contractor/Vendor)”
Work Order = “Terminate Computer Hardware” or Work Order = “Terminate Desk phone”, or Work Order = “Terminate Mobile Device”
Closed Date/Time is within the reporting date of the SLA
Excluded from SLA reporting <>”Yes”
Status = “Closed”
Requested by Company = “CORELOGIC”, “RELS”,”FINITI”, “STARS”

Calculations
SLA Elapsed Time = Completed Date/Time - Approval Date/Time - Pending Time

Service Level Achievement = Number of End User Device Termination with SLA Elapsed time <=***/ Total number of End User Device Setup Service Requests for the Measurement Period



CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

19.
2.6.d KM-DT-REQUEST-PACKAGING (DEVELOP AND PUSH)
DATES
SLA Start Date:
8/1/2013
First Reporting Period:
8/31/2013
First Report Date:
9/6/2013
Reporting Period:
***
Reporting Frequency:
***, on or before the *** following the reporting period
UNDERSTANDING

Contract Reference:


Category:

CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Key Measurement
Interpreted Intent of SLA:
The intent of this Service Level is to measure Packaging - Percentage of packaging requests that are successfully completed within the target timeframe
Associated hours of Operation:
Business hours see 1.4.8 Time Definitions  
Reporting Tools:
OPAS Service Requests
Exceptions:
- Any time greater than *** for CoreLogic to perform applicable testing of the software package.
Supplemental definition of terms:
Measures the time taken to package software from the receipt of a request for new software to the time that the software is available for the Authorized User to install via the software distribution system. Software Package is a single software title whose installer has been modified in a manner to install with predetermined settings.
Low Volume Eligible:
Yes, provided that if any single request is not resolved within ***, then this Low Volume exception shall not apply
Threshold parameters:
***% of work requests are completed within ***
SLA Metrics and parameters:
(field names in OPAS)
Requested for Company
Request Summary
Closed Date/Time
Submitted Date/Time
Approval Date/Time
Status
Excluded from SLA Reporting
Logical description of the SLA calculation:
Report Criteria
All Request Records with Request Type = “Software Package Creation/Deployment - DTE”
Closed Date/Time is within the reporting date of the SLA
Excluded from SLA reporting <>”Yes”
Status = “Closed”
Requested by Company = “CORELOGIC”, “RELS”,”FINITI”,”STARS”

Calculations
SLA Elapsed Time = Completed Date/Time - Approval Date/Time - Pending Time
Service Level Achievement = Number of End User Packaging Request with SLA Elapsed time <=***/ Total number of End User Device Setup Service Requests for the Measurement Period



CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

20.
2.6.e1/2.6.e2 KM-DT-END-USER DEVICE MOVES/ADDS/CHANGES
DATES
SLA Start Date:
8/1/2013
First Reporting Period:
8/31/2013
First Report Date:
9/6/2013
Reporting Period:
***
Reporting Frequency:
***, on or before the *** following the reporting period
UNDERSTANDING
Contract Reference:


Category:
CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Key Measurement
Interpreted Intent of SLA:
The intent of this Service Level is to measure End User Device Moves/Adds/Changes - Percentage of move requests that are successfully completed within the target timeframe
Associated hours of Operation:
Business hours see 1.4.8 Time Definitions  
Reporting Tools:
OPAS Service Requests, Location
Exceptions:
-Batch MACDs will be excluded from the On-Time Completion percentage calculation. Remote Location: The eleventh or more MACDs per day per remote location will be excluded from SLA calculation. Campus Location: The sixteenth or more MACDs per day per campus location will be excluded from SLA calculation. Batch (*** IMACDs in a day per CoreLogic Facility) Moves/Adds/Changes will be excluded from the on-Time Completion percentage calculation.
Supplemental definition of terms:
Measures the percentage of Moves/Adds/Changes (MACs) Service Requests completed within the required timeframes during the Measurement Period
Low Volume Eligible:
Yes, provided that if any single Incident is not resolved within *** at staffed sites and more than *** for non-staffed sites, then this Low Volume exception shall not apply
Threshold parameters:
***% of requests completed within *** at staffed sites and *** at non-staffed sites
SLA Metrics and parameters:
(field names in OPAS)
Requested for
Company
Request Summary
Closed Date/Time
Submitted Date/Time
Approval Date/Time
Status
Excluded from SLA Reporting
Site Alias
Logical description of the SLA calculation:
Report Criteria
All Request Records with Request Summary = “Move Request” , “Computer Hardware”;”De-Install Printer”, “Desk Phone”, “Install Printer - EUD”, “Mobile Device”
Closed Date/Time is within the reporting date of the SLA
Excluded from SLA reporting <>”Yes”
Status = “Closed”
Requested for Company = “CORELOGIC”, “RELS”,”FINITI”, “STARS”
Requester for. Location.Support Type = “staffed*” or Non-Staffed*”

(Look up people record of requested for to get location)

Calculations
Staffed SITE SLA = Completed Date/Time - Approval Date/Time /* SLA met = ***/
Non-Staffed SITE SLA = Completed Date/Time - Approval Date/Time /* SLA met = ****/

Service Level Calculation = (Total Staffed Site SLA Met + Total Non-Staffed Site SLA)/ Total no. of MAC request for the reporting period


CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.


21.
2.4.a KM-ENT-PATCH MANAGEMENT SERVERS
DATES
SLA Start Date:
8/1/2013
First Reporting Period:
8/31/2013
First Report Date:
9/6/2013
Reporting Period:
***
Reporting Frequency:
***, on or before the *** following the reporting period
UNDERSTANDING

Contract Reference:


Category:

CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Key Measurement
Interpreted Intent of SLA:
The intent of this Service Level is to measure Patch management: Servers - Percentage of servers that are successfully patched within the target timeframe (from release of patch)
Associated hours of Operation:
24X7 see 1.4.8 Time Definitions  
Reporting Tools:
OPAS Change Management
Exceptions:
- Post implementation of service pack, if Microsoft through their website releases a bug notification related to that specific Service Pack & that has caused unsuccessful implementation of patch.
- Time between Dell's request for CoreLogic's approval and when CoreLogic provides its approval
Supplemental definition of terms:

Apply Patches to all instances of enterprise infrastructure applications including acquiring, testing, and installing multiple patches (Service Pack).

Patch management tasks include: maintaining current knowledge of available patches, deciding what patches are appropriate, ensuring that patches are installed properly, testing systems after installation, and documenting all associated procedures, such as specific configurations required.

Definition of Normal and Critical patches are part of the PPM documentation for Intel and Unix support.
Low Volume Eligible:
No
Threshold parameters:
***% of normal patches applied in *** and critical patches applied in ***
SLA Metrics and parameters:
(field names in OPAS)
Requested for Company
Actual Start Date/Time
Actual End Date/Time
Completed Date/Time
Exclude from SLA Reporting
Product Categorization Tier 1
Product Categorization Tier 2
Product Categorization Tier 3
Operational Categorization Tier 1
Operational Categorization Tier 2
Operational Categorization Tier 3
Excluded from SLA reporting


CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

Logical description of the SLA calculation:
Report Criteria
Requested Company = “CORELOGIC”,”RELS”,”FINITI”,”STARS”
Completed Date and Time = within the SLA reporting period
Product Categorization 1 = “HARDWARE”;Product Categorization 2 = “SERVER”
Operational Category Tier 1 = “INSTALL”
Operational Category Tier 2 = “CODE”
Operational Category Tier 3 = “PATCH- MAINTENANCE”
Excluded from SLA Reporting <>”Yes”
Performance Rating = 5
Priority = Medium (target is Normal)
Priority = High (target is Critical)

Calculations
Critical Patches SLA = Complete Date/time - Submit Date/Time Date/Time (Should be equal to ***)

Normal Patches SLA = Complete Date/time - Submit Date/Time (Should be equal to ***)

Service Level Achievement = (Total number of Enterprise Patches that are successfully installed in accordance with SLA/ Total number of Enterprise Patches that are scheduled to be completed during the Measurement Period) * 100%



CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

22.
2.4.b KM-ENT-PERCENTAGE AVAILABILITY OF RIGHTFAX SERVICE
DATES
SLA Start Date:
8/1/2013
First Reporting Period:
8/31/2013
First Report Date:
9/6/2013
Reporting Period:
***
Reporting Frequency:
*** on or before the *** following the reporting period
UNDERSTANDING

Contract Reference:


Category:
 

CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Key Measurement
Interpreted Intent of SLA:
The intent of this Service Level is to measure the Percentage Availability of Right Fax Service
Associated hours of Operation:
24X7 see 1.4.8 Time Definitions  
Reporting Tools:
OPAS Incident Management , Change Management, Atrium
Exceptions:
- Single point of failure of hardware, software, or carrier services
Root Cause
- All records that will indicate not part of this SLA as part of RCA from clause "Will be measured using an Incident RCA based measurement approach" flagged as Excluded from SLA reporting
Supplemental definition of terms:
Service availability for Right Fax (including SQL server database) server to send and receive faxes.
Low Volume Eligible:
No
Threshold parameters:
***%
SLA Metrics and parameters:
(field names in OPAS)
Supporting Company
Priority
Product Name
Incident ID
Incident Related Change
Incident Assigned Date/Time
Incident Resolved Date/Time
Change ID
Change CI Unavailability
Change CI Unavailability Start Date/Time
Change CI Unavailability End Date/Time
Logical description of the SLA calculation:
Report Criteria
Supporting Company = “CORELOGIC”,”STARS”,”RELS”,”FINITI”
Priority = Critical or High
Service Tier = “RightFax”
Incident Resolved Date/Time = Period of Reporting
Incident Related Changes for All incidents during the Period of Reporting

Calculations
Service Level Achievement = (Total number of hours of RightFax UPTIME/ Expected Uptime * 100%



CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

23.
2.4.c CSL-ENT-PERCENTAGE AVAILABILITY OF EXCHANGE EMAIL SERVICE
DATES
SLA Start Date:
8/1/2013
First Reporting Period:
8/31/2013
First Report Date:
9/6/2013
Reporting Period:
***
Reporting Frequency:
***, on or before *** following the reporting period
UNDERSTANDING

Contract Reference:


Category:
 

CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Critical Service Level
Interpreted Intent of SLA:
Service Availability is defined as the ability of an Authorized User on an Exchange account to (a) access and retrieve information from an individual mailbox, and (b) send and receive messages via his or her mailbox using the Services (Outlook MAPI, OWA, IMAP or POP3).
Associated hours of Operation:
24X7 see 1.4.8 Time Definitions  
Reporting Tools:
OPAS Incident Management /Change Management, Atrium CMDB
Exceptions:
 - Individual mailbox or mobile device Availability, individual incoming and outgoing mail delivery time.
- Single point of failure (excluding RAID0 mail stores) of hardware, Software, or carrier services
Supplemental definition of terms:


Low Volume Eligible:
No
Threshold parameters:
Expected Service Level - ***%
SLA Metrics and parameters:
(field names in OPAS)
Supporting Company
Priority
Product Catalogue Tier 3
Incident ID
Incident Related Change
Incident Assigned Date/Time
Incident Resolved Date/Time
Change ID
Change CI Unavailability
Change CI Unavailability Start Date/Time
Change CI Unavailability End Date/Time
CMDB Service Tier
Logical description of the SLA calculation:
Report Criteria
Supporting Company = “CORELOGIC”,”STARS”,”RELS”,”FINITI”,
Priority = Critical or High
CMDB Service Tier = “Exchange”

CI Name as provided above
Incident Resolved Date/Time = Period of Reporting
Incident Related Changes for All incidents during the Period of Reporting

Calculations
Service Level Achievement = (Total number of hours of Exchange Email Service UPTIME/ Expected Uptime * 100%



CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

24.
2.4.d CSL-ENT-PERCENTAGE AVAILABILITY OF CITRIX METAFRAME
DATES
SLA Start Date:
8/1/2013
First Reporting Period:
8/31/2013
First Report Date:
9/6/2013
Reporting Period:
***
Reporting Frequency:
***, on or before the *** following the reporting period
UNDERSTANDING

Contract Reference:


Category:

CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Critical Service Level
Interpreted Intent of SLA:
Service Availability is defined by availability of core Citrix services like IMA service, Print spooler, XML service and published applications.
Associated hours of Operation:
24X7 see 1.4.8 Time Definitions  
Reporting Tools:
OPAS Datamart Incident Management /Change Management, CMDB
Exceptions:
 - Individual Citrix clients, individual Citrix Desktop Availability
- For published applications, where the application is the root cause of the unavailability.
Supplemental definition of terms:
CMDB Service Tier=Citrix
Low Volume Eligible:
No
Threshold parameters:
***%
SLA Metrics and parameters:
(field names in OPAS)
Supporting Company
Priority
Product Name
Incident ID
Incident Related Change
Incident Assigned Date/Time
Incident Resolved Date/Time
Change ID
Change CI Unavailability
Change CI Unavailability Start Date/Time
Change CI Unavailability End Date/Time
Logical description of the SLA calculation:
Report Criteria
Supporting Company = “CORELOGIC”,” RELS”,” FINITI”,” STARS”
Priority = High or Critical
CMDB Service Tier = Citrix
Incident Resolved Date/Time = Period of Reporting
Incident Related Changes for All incidents during the Period of Reporting

Calculations
Service Level Achievement = (Total number of hours of Exchange Email Service UPTIME/ Expected Uptime * 100%


CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.


25.
2.9.a CSL-NW-Data Center LAN Availability
DATES
SLA Start Date:
8/1/2013
First Reporting Period:
8/31/2013
First Report Date:
9/6/2013
Reporting Period:
***
Reporting Frequency:
***, on or before the *** following the reporting period
UNDERSTANDING
Contract Reference:


Category:
 
CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Critical Service Level
Interpreted Intent of SLA:
The intent of this SLA is to measure the Availability of Network Connectivity required for business operations - LAN (Data Center locations). Availability within data center, common communication between computing and associated devices. Redundant equipment is required. The service is determined to be available if either side of the redundancy is up and operational.
Associated hours of Operation:
24x7
Reporting Tools:
OPAS Incident Management and Change Management, Atrium CMDB. Will be measured using an Incident RCA based measurement approach.
Exceptions:
- No single LAN availability device could cause an SLA miss, unless that single device is unavailable for more than 4 hours.
Supplemental definition of terms:
To determine the impact and duration to service availability, the following process is adhered. True impact and duration are determined by analyzing the MIM communications, AIR & RCA. With that extracted start & end times (Excluding any scheduled maintenance downtime) a CI unavailability record is created on the parent incident management record to reflect & report the service impact duration.
Low Volume Eligible:
No
Threshold parameters:
***% of the time, ***% of Data Center LAN Systems will be available.
SLA Metrics and parameters:
(field names in OPAS)
Supporting Company
Incident Assigned Date/Time
Incident Priority
Incident ID
Incident Resolved Date/Time
Product Category Tier 1
Product Category Tier 2
Product Category Tier 3
CI Unavailability Scheduled Actual Start Date/Time
CI Unavailability Scheduled Actual End Date/Time
CI Unavailability Unscheduled Actual Start Date/Time
CI Unavailability Unscheduled Actual End Date/Time
Related Change to Incident Record
Excluded from SLA Reporting


CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

Logical description of the SLA calculation:
Report Criteria
Supporting Company = “CoreLogic”,”Rels”,”Finiti”,”Stars”
Priority = High or Critical
Product Category Tier 1 = Hardware, Service
Product Category Tier 2 = Network
Product Category Tier 3 = Switch, Appliance, Firewall, Load Balancer
Service Tier = Network
Site group = Data Center
Incident Resolved Date/Time = Period of Reporting
Incident Related Changes for All incidents during the Period of Reporting
Excluded from SLA Reporting <> Yes

Note: Any incident or unavailability record may be eligible, if the ticket categorization was not entered properly and outage was discovered to be Service related based on RCA.

Calculations
Step 1. Calculate (A) = Unavailability minutes per server allowed = ****(*** - ***). Round up to nearest whole number ***. This is not recalculated ***.

Step 2. Determine the count of devices in the LAN availability pool (B)
*Unit count (B) total is audited ***

Step 3. Calculate (C) = The count of LAN devices allowed to be unavailable more than (A) = (B)*(***) ceiling up to nearest whole number.
Example: if the unit count is *** units, then the result of *** would be rounded up to ***.

Step 4. Calculate (D) = Based on CI unavailability & RCA, determine the count of LAN devices that were unavailable for more than step 1 (A). If (D) is more than step 3 (C) then the SLA would be a miss.

Example: If the unit count is *** units with a unit target of ***% and an availability target of ***%, this would mean there will be no more than *** of downtime.


CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.


26.
2.9.b CSL-NW-Data Center WAN Availability
DATES
SLA Start Date:
8/1/2013
First Reporting Period:
8/31/2013
First Report Date:
9/6/2013
Reporting Period:
***
Reporting Frequency:
*** on or before the *** following the reporting period
UNDERSTANDING
Contract Reference:


Category:
CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Critical Service Level
Interpreted Intent of SLA:
The intent of this SLA is to measure the Availability of Network Connectivity required for business operations - WAN (Data Center locations). Availability for inter-data center connection, internet, intranet, extranet, devices and circuits. Reachability; measurement of the total number of hours of Availability through VLANS and firewalls to internet service provider circuits, intranet and extranet circuit service providers, communication between data centers. Redundant equipment is required. The service is determined to be available if either side of the redundancy is up and operational.
Associated hours of Operation:
24x7
Reporting Tools:
OPAS Incident Management and Change Management, Atrium CMDB. Will be measured using an Incident RCA based measurement approach.
Exceptions:
- No single WAN availability device could cause an SLA miss, unless that single device is unavailable for more than ***.
Supplemental definition of terms:
To determine the impact and duration to service availability, the following process is adhered. True impact and duration are determined by analyzing the MIM communications, AIR & RCA. With that extracted start & end times (Excluding any scheduled maintenance downtime) a CI unavailability record is created on the parent incident management record to reflect & report the service impact duration.
Low Volume Eligible:
No
Threshold parameters:
***% of the time, ***% of Data Center WAN Systems will be available.
SLA Metrics and parameters:
(field names in OPAS)
Supporting Company
Incident Assigned Date/Time
Incident Priority
Incident ID
Incident Resolved Date/Time
Product Category Tier 1
Product Category Tier 2
Product Category Tier 3
CI Unavailability Scheduled Actual Start Date/Time
CI Unavailability Scheduled Actual End Date/Time
CI Unavailability Unscheduled Actual Start Date/Time
CI Unavailability Unscheduled Actual End Date/Time
Related Change to Incident Record
Excluded from SLA Reporting


CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

Logical description of the SLA calculation:
Report Criteria
Supporting Company = “CoreLogic”,”Rels”,”Finiti”,”Stars”
Priority = High or Critical
Product Category Tier 1 = Hardware, Service
Product Category Tier 2 = Network
Product Category Tier 3 = Router, Gateway, Circuit
Service Tier = Network
Site group = Data Center
Incident Resolved Date/Time = Period of Reporting
Incident Related Changes for All incidents during the Period of Reporting
Excluded from SLA Reporting <> Yes

Note: Any incident or unavailability record may be eligible, if the ticket categorization was not entered properly and outage was discovered to be Service related based on RCA.

Calculations
Step 1. Calculate (A) = Unavailability minutes per server allowed = ****(***). Round up to nearest whole number = ***. This is not recalculated ***.

Step 2. Determine the count of devices in the WAN availability pool (B)
*Unit count (B) total is audited quarterly

Step 3. Calculate (C) = The count of WAN devices allowed to be unavailable more than (A) = (B)*(***) ceiling up to nearest whole number.
Example: if the unit count is *** units, then the result of *** would be rounded up to ***.

Step 4. Calculate (D) = Based on CI unavailability & RCA, determine the count of WAN devices that were unavailable for more than step 1 (A). If (D) is more than step 3 (C) then the SLA would be a miss.

Example: If the unit count is *** units with a unit target of ***% and an availability target of ***%, this would mean there will be no more than *** of downtime.


CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.


27.
2.9.c KM-NW-Campus LAN Availability
DATES
SLA Start Date:
8/1/2013
First Reporting Period:
8/31/2013
First Report Date:
9/6/2013
Reporting Period:
***
Reporting Frequency:
***, on or before the *** following the reporting period
UNDERSTANDING
Contract Reference:


Category:
 
CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Key Measurement
Interpreted Intent of SLA:
The intent of this SLA is to measure the Availability of Network Connectivity required for business operations - LAN (Campus locations, Dallas/Irving, Irvine & San Diego). Availability within campus buildings, common communication between computing and associated devices. Assume redundant equipment exists at some level. The service is determined to be available if either side of the redundancy is up and operational.
Associated hours of Operation:
24x7
Reporting Tools:
OPAS Incident Management and Change Management, Atrium CMDB. Will be measured using an Incident RCA based measurement approach.
Exceptions:
- No Single Campus LAN availability device could cause an SLA miss, unless that single device is unavailable for more than ***.
Supplemental definition of terms:
To determine the impact and duration to service availability, the following process is adhered. True impact and duration are determined by analyzing the MIM communications, AIR & RCA. With that extracted start & end times (Excluding any scheduled maintenance downtime) a CI unavailability record is created on the parent incident management record to reflect & report the service impact duration.
Low Volume Eligible:
No
Threshold parameters:
***% of the time, ***% of Campus LAN Systems will be available.
SLA Metrics and parameters:
(field names in OPAS)
Supporting Company
Incident Assigned Date/Time
Incident Priority
Incident ID
Incident Resolved Date/Time
Product Category Tier 1
Product Category Tier 2
Product Category Tier 3
CI Unavailability Scheduled Actual Start Date/Time
CI Unavailability Scheduled Actual End Date/Time
CI Unavailability Unscheduled Actual Start Date/Time
CI Unavailability Unscheduled Actual End Date/Time
Related Change to Incident Record
Excluded from SLA Reporting


CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

Logical description of the SLA calculation:
Report Criteria
Supporting Company = “CoreLogic”,”Rels”,”Finiti”,”Stars”
Priority = High or Critical
Product Category Tier 1 = Hardware, Service
Product Category Tier 2 = Network
Product Category Tier 3 = Switch, Appliance, Firewall, Load Balancer
Service Tier = Network
Site group <> Data Center
Incident Resolved Date/Time = Period of Reporting
Incident Related Changes for All incidents during the Period of Reporting
Excluded from SLA Reporting <> Yes

Note: Any incident or unavailability record may be eligible, if the ticket categorization was not entered properly and outage was discovered to be Service related based on RCA.

Calculations
Step 1. Calculate (A) = Unavailability minutes per server allowed = ****(***). Round up to nearest whole number = ***. This is not recalculated ***.

Step 2. Determine the count of devices in the Campus LAN availability pool (B)
*Unit count (B) total is audited quarterly

Step 3. Calculate (C) = The count of Campus LAN devices allowed to be unavailable more than (A) = (B)*(***) ceiling up to nearest whole number.
Example: if the unit count is *** units, then the result of *** would be rounded up to ***.

Step 4. Calculate (D) = Based on CI unavailability & RCA, determine the count of Campus LAN devices that were unavailable for more than step 1 (A). If (D) is more than step 3 (C) then the SLA would be a miss.

Example: If the unit count is *** units with a unit target of ***% and an availability target of 99.85%, this would mean there will be no more than *** of downtime.



CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

28.
2.9.d1/2.9.d2 KM-NETWORK-REQUEST-FIREWALL, IP ADDRESS, HTTP PORT REQUESTS
DATES
SLA Start Date:
8/1/2013
First Reporting Period:
8/31/2013
First Report Date:
9/6/2013
Reporting Period:
***
Reporting Frequency:
***, on or before the *** following the reporting period
UNDERSTANDING

Contract Reference:


Category:
 

CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Key Measurement
Interpreted Intent of SLA:
The intent of this Service Level is to measure the IT Security - Percent of Firewall requests, I.P. Address Add, Change or Open HTTP, Port requests that are successfully completed within Target timeframe
Associated hours of Operation:
24X7 see 1.4.8 Time Definitions  
Reporting Tools:
OPAS Service Requests
Exceptions:
 - Any hold in approval processes or change request initiated by CoreLogic
- Supplier's failure to meet this Service Level in respect of any hardware-related Incidents shall be excused to the extent that such failure is caused by any Supplier third party provider's failure to perform, or delay in performing, any repair or replacement actions required to be performed by such third party provider in connection with the resolution of any such Incident; provided, that (i) Supplier uses commercially reasonable efforts to cause such third party providers to perform within the required time frame and (ii) to the extent documented in Supplier's Root Cause Analysis
- Pending Time based on allowed Pending Event
Supplemental definition of terms:
Measures the time taken between processing of approved request(s)
Low Volume Eligible:
No
Threshold parameters:
***% of requests completed within ***; ***% completed within ***
SLA Metrics and parameters:
(field names in OPAS)
Supporting Company
Request Summary Name
Request Approval Date/Time
Request Assigned Date/Time
Request Completed Date/Time
Pending Time
Excluded in SLA Reporting
Logical description of the SLA calculation:
Report Criteria
Supporting Company = “CORELOGIC”, “FINITI”,”RELS”,”STARS”
Request Summary Name = Firewall Request or IP Assignment
Request Closed Date/Time is within the reporting period
Excluded in SLA Reporting <> Yes

Calculations

Request SLA = Request Completed Date/Time - Request Approval Date/Time- Total Pending Time

***% - Service Level Achievement (within ***)= (Number of successfully completed requests within ***/Total number of requests in the measurement period) * 100%

***% - Service Level Achievement (within ***)= (Number of successfully completed requests within ***/Total number of requests in the measurement period) * 100%


CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.


29.
2.9.e CSL-NW-VOIP Availability
DATES
SLA Start Date:
8/1/2013
First Reporting Period:
8/31/2013
First Report Date:
9/6/2013
Reporting Period:
***
Reporting Frequency:
***, on or before the *** following the reporting period
UNDERSTANDING
Contract Reference:


Category:
CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Critical Service Level
Interpreted Intent of SLA:
The intent of this SLA is to measure the Availability of the VOIP Service. VOIP Availability consists of time voice communication between users was available. Includes contact center and end user. Redundant equipment and circuits are required.
Associated hours of Operation:
24x7
Reporting Tools:
OPAS Incident Management and Change Management, Atrium CMDB. Cisco operations manager or equivalent. Will be measured using an Incident RCA based measurement approach.
Exceptions:
- Excludes Avaya, Nortel and other non-enterprise VOIP systems.
- No single VOIP availability device could cause an SLA miss, unless that single device is unavailable for more than ***.
Supplemental definition of terms:
To determine the impact and duration to service availability, the following process is adhered. True impact and duration are determined by analyzing the MIM communications, AIR & RCA. With that extracted start & end times (Excluding any scheduled maintenance downtime) a CI unavailability record is created on the parent incident management record to reflect & report the service impact duration.
Low Volume Eligible:
No
Threshold parameters:
***% of the time, ***% of VOIP Systems will be available.
SLA Metrics and parameters:
(field names in OPAS)
Supporting Company
Incident Assigned Date/Time
Incident Priority
Incident ID
Incident Resolved Date/Time
CI Unavailability Scheduled Actual Start Date/Time
CI Unavailability Scheduled Actual End Date/Time
CI Unavailability Unscheduled Actual Start Date/Time
CI Unavailability Unscheduled Actual End Date/Time
Related Change to Incident Record
Excluded from SLA Reporting


CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

Logical description of the SLA calculation:
Report Criteria
Supporting Company = “CoreLogic”,”Rels”,”Finiti”,”Stars”
Priority = High or Critical
Service Tier = Network Voice
Site group = Data Center
Incident Resolved Date/Time = Period of Reporting
Incident Related Changes for All incidents during the Period of Reporting
Excluded from SLA Reporting <> Yes

Note: Any incident or unavailability record may be eligible, if the ticket categorization was not entered properly and outage was discovered to be Service related based on RCA.

Calculations
Step 1. Calculate (A) = Unavailability minutes per server allowed = ****(***). Round up to nearest whole number = ***. This is not recalculated ***.

Step 2. Determine the count of devices in the VOIP availability pool (B)
*Unit count (B) total is audited quarterly

Step 3. Calculate (C) = The count of VOIP devices allowed to be unavailable more than (A) = (B)*(***) ceiling up to nearest whole number.
Example: if the unit count is ***, then the result of *** would be rounded up to ***.

Step 4. Calculate (D) = Based on CI unavailability & RCA, determine the count of VOIP devices that were unavailable for more than step 1 (A). If (D) is more than step 3 (C) then the SLA would be a miss.

Example: If the unit count is *** with a unit target of ***% and an availability target of ***%, this would mean there will be no more than *** of downtime.



CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

30.
2.9.f KM-NW-Call Center/Call Monitoring Requests
DATES
SLA Start Date:
8/1/2013
First Reporting Period:
8/31/2013
First Report Date:
9/6/2013
Reporting Period:
***
Reporting Frequency:
***, on or before the *** following the reporting period
UNDERSTANDING
Contract Reference:


Category:
 
CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Key Measurement
Interpreted Intent of SLA:
Measures the time it takes to fulfill Call Center/Nice - Network Voice requests, including call agent IMACDs, call recording requests, etc.
Associated hours of Operation:
Business hours - *** = 1 business day
Reporting Tools:
OPAS Request Management
Exceptions:
 
Supplemental definition of terms:
 
Low Volume Eligible:
Yes, provided that if any single request is not resolved within ***, then this Low Volume exception shall not apply
Threshold parameters:
***% within ***
SLA Metrics and parameters:
(field names in OPAS)
Supporting Company
Request Summary Name
Request Approval Date/Time
Request Assigned Date/Time
Request Completed Date/Time
Pending Time
Excluded in SLA Reporting
Logical description of the SLA calculation:
Report Criteria
Supporting Company = “CoreLogic”, “Finiti”,”Rels”,”Stars”
Request Type Name = “Call Center/Nice - Network Voice”
Request Completed Date/Time is within the reporting period
Excluded in SLA Reporting <> Yes

Calculations
Request SLA = Latest Work Order Completed Date/Time - earliest Work Order Assigned Date/Time

Service Level Achievement
Request SLA = Request Completed Date/Time - Request Approval Date/Time- Total Pending Time

Service Level Achievement (within ***) = (Number of successfully completed requests within ***/Total number of requests in the measurement period) * 100%



CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

31.
2.9.f1 KM-NW-Contact Center Call Flow
DATES
SLA Start Date:
8/1/2017
First Reporting Period:
8/31/2017
First Report Date:
9/7/2017
Reporting Period:
***
Reporting Frequency:
*** on or before the *** following the reporting period
UNDERSTANDING
Contract Reference:


Category:
 
CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Key Measurement
Interpreted Intent of SLA:
Measures the time it takes to fulfill Contact Center - Call Flow Add / Change.
Associated hours of Operation:
Business hours - *** = 1 business day
Reporting Tools:
OPAS Request Management
Exceptions:
 
Supplemental definition of terms:
Requests being measured under this key measurement include both project & non-project records .  To determine project work, the NTT VOIP team review items requested with NTT Project Management team (examples; acquisitions where voice is being migrated, upgrades, disconnects of toll free numbers and removal of scripts).
Low Volume Eligible:
Yes, provided that if any single request is not resolved within 45 business days, then this Low Volume exception shall not apply
Threshold parameters:
***% within *** business days
***% within *** business days
SLA Metrics and parameters:
(field names in OPAS)
Supporting Company
Request Summary Name
Request Approval Date/Time
Request Assigned Date/Time
Request Completed Date/Time
Excluded in SLA Reporting
Logical description of the SLA calculation:
Report Criteria
Supporting Company = “CoreLogic”, “Finiti”,”Rels”,”Stars”
Request Type Name = “Contact Center - Call Flow Add / Change”
Work Order Type = “General” & “Project”
Request Completed Date/Time is within the reporting period
Excluded in SLA Reporting <> Yes

Calculations
Request SLA = Latest Work Order Completed Date/Time - earliest Work Order Assigned Date/Time
Pending time is not excluded from the calculation for this measurement .

Service Level Achievement
Request SLA = Request Completed Date/Time - Request Approval Date/Time

Service Level Achievement (***% within *** & ***% within ***) = (Number of successfully completed requests within ***/Total number of requests in the measurement period) * 100%


CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.


32.
2.4.e CSL-MR-Server Availability - High
DATES
SLA Start Date:
8/1/2013
First Reporting Period:
8/31/2013
First Report Date:
9/6/2013
Reporting Period:
***
Reporting Frequency:
***, on or before the *** following the reporting period
UNDERSTANDING
Contract Reference:


Category:
 
CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Critical Service Level
Interpreted Intent of SLA:
The intent of this SLA is to measure the Availability of an individual cluster or System that are classified as High.
Associated hours of Operation:
24x7
Reporting Tools:
OPAS Incident Management and Change Management, Atrium CMDB
Exceptions:
- No Single High availability server could cause an SLA miss, unless that single server is unavailable for more than ***.
- Lack of availability caused by CoreLogic or CoreLogic’s Third Party Contractor as documented in Supplier’s Root Cause Analysis
- Third Party Hardware Exception
- If any node of the cluster is not available and the cluster itself is available then cluster is considered available.
- Any server classified as High which does not meet the minimal configuration requirements as defined in Resource Unit Definition Schedule A 4.2 at the time of the Incident will be excluded
- Unavailability caused by a CoreLogic employee, as documented in the Root Cause Analysis
- Scheduled Downtime due to Scheduled Changes
Supplemental definition of terms:

High Availability Server detailed attributes presented in Appendix C.
Configured Items related to this SLA will be:
Product Catalog Tier 1= HARDWARE
Product Catalog Tier 2 = SERVER
Urgency = High
Low Volume Eligible:
No
Threshold parameters:
***% of the time, ***% of High Availability servers will be available.
SLA Metrics and parameters:
(field names in OPAS)
Supporting Company
Incident Assigned Date/Time
Incident Priority
Incident ID
Incident Resolved Date/Time
Product Category Tier 1
Product Category Tier 2
CMDB Urgency
CI Unavailability Scheduled Actual Start Date/Time
CI Unavailability Scheduled Actual End Date/Time
CI Unavailability Unscheduled Actual Start Date/Time
CI Unavailability Unscheduled Actual End Date/Time
Related Change to Incident Record
Excluded from SLA Reporting


CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

Logical description of the SLA calculation:
Report Criteria
Supporting Company = “CORELOGIC”,”RELS”,”FINITI”,”STARS”
Incident Priority = High or Critical
Product Catalog Tier 1= HARDWARE
Product Catalog Tier 2 = SERVER
CMDB Urgency = “High”
Incident Resolved Date/Time = Period of Reporting
Incident Related Changes for All incidents during the Period of Reporting
Excluded from SLA Reporting <> Yes

Calculations
Step 1. Calculate (A) = Unavailability minutes per server allowed = ***(***). Round up to nearest whole number = *** . This is not recalculated ***.

Step 2. Determine the count of servers in the High availability pool (B)
*Unit count (B) total is audited quarterly

Step 3. Calculate (C) = The count of servers allowed to be unavailable more than (A) = (B)*(***) ceiling up to nearest whole number.
Example: if the unit count is ***, then the result of *** would be rounded up to ***.

Step 4. Calculate (D) = Based on CI unavailability & RCA, determine the count of servers that were unavailable for more than step 1 (A). If (D) is more than step 3 (C) then the SLA would be a miss.

Example: If the unit count is *** with a unit target of ***% and an availability target of ***% this would mean the second server with more than *** of downtime would result in a miss of the SLA target.


CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.


33.
2.4.f CSL-MR-Server Availability - Standard
DATES
SLA Start Date:
8/1/2013
First Reporting Period:
8/31/2013
First Report Date:
9/6/2013
Reporting Period:
***
Reporting Frequency:
***, on or before the *** following the reporting period
UNDERSTANDING
Contract Reference:


Category:
 
CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Critical Service Level
Interpreted Intent of SLA:
The intent of this SLA is to measure the Availability of an individual cluster or System that are classified as Standard.
Associated hours of Operation:
24x7
Reporting Tools:
OPAS Incident Management and Change Management, Atrium CMDB
Exceptions:
- No Single Standard availability server could cause an SLA miss, unless that single server is unavailable for more than ***.
- Lack of availability caused by CoreLogic or CoreLogic’s Third Party Contractor as documented in Supplier’s Root Cause Analysis
- Third Party Hardware Exception
- If any node of the cluster is not available and the cluster itself is available then cluster is considered available.
- Any server classified as High which does not meet the minimal configuration requirements as defined in Resource Unit Definition Schedule A 4.2 at the time of the Incident will be excluded
- Unavailability caused by a CoreLogic employee, as documented in the Root Cause Analysis
- Scheduled Downtime due to Scheduled Changes
Supplemental definition of terms:

Standard Availability Server detailed attributes presented in Appendix C.
Configured Items related to this SLA will be:
Product Catalog Tier 1= HARDWARE
Product Catalog Tier 2 = SERVER
Urgency = Standard
Low Volume Eligible:
No
Threshold parameters:
***% of the time, ***% of Standard Availability servers will be available.
SLA Metrics and parameters:
(field names in OPAS)
Supporting Company
Incident Assigned Date/Time
Incident Priority
Incident ID
Incident Resolved Date/Time
Product Category Tier 1
Product Category Tier 2
CMDB Urgency
CI Unavailability Scheduled Actual Start Date/Time
CI Unavailability Scheduled Actual End Date/Time
CI Unavailability Unscheduled Actual Start Date/Time
CI Unavailability Unscheduled Actual End Date/Time
Related Change to Incident Record
Excluded from SLA Reporting


CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

Logical description of the SLA calculation:
Report Criteria
Supporting Company = “CORELOGIC”,”RELS”,”FINITI”,”STARS”
Incident Priority = High or Critical
Product Catalog Tier 1= HARDWARE
Product Catalog Tier 2 = SERVER
CMDB Urgency = “Standard”
Incident Resolved Date/Time = Period of Reporting
Incident Related Changes for All incidents during the Period of Reporting
Excluded from SLA Reporting <> Yes

Calculations
Step 1. Calculate (A) = Unavailability minutes per server allowed = ***(***). Round up to nearest whole number = ***. This is not recalculated ***.

Step 2. Determine the count of servers in the Standard availability pool (B)
*Unit count (B) total is audited quarterly

Step 3. Calculate (C) = The count of servers allowed to be unavailable more than (A) = (B)*(***) ceiling up to nearest whole number.
Example: if the unit count is ***, then the result of *** would be rounded up to ***.

Step 4. Calculate (D) = Based on CI unavailability & RCA, determine the count of servers that were unavailable for more than step 1 (A). If (D) is more than step 3 (C) then the SLA would be a miss.

Example: If the unit count is *** with a unit target of ***% and an availability target of ***% this would mean the *** server with more than *** of downtime would result in a miss of the SLA target.


CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.


34.
2.4.g KM-MR-Server Availability - Low
DATES
SLA Start Date:
8/1/2013
First Reporting Period:
8/31/2013
First Report Date:
9/6/2013
Reporting Period:
***
Reporting Frequency:
***, on or before the *** following the reporting period
UNDERSTANDING

Contract Reference:


Category:
 

CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Key Measurement
Interpreted Intent of SLA:
The intent of this SLA is to measure the Availability of an individual cluster or System that are classified as Low.
Associated hours of Operation:
24x7
Reporting Tools:
OPAS Incident Management and Change Management, Atrium CMDB
Exceptions:
- No Single Low availability server could cause an SLA miss, unless that single server is unavailable for more than ***.
- Lack of availability caused by CoreLogic or CoreLogic’s Third Party Contractor as documented in Supplier’s Root Cause Analysis
- Third Party Hardware Exception
- If any node of the cluster is not available and the cluster itself is available then cluster is considered available.
- Any server classified as High which does not meet the minimal configuration requirements as defined in Resource Unit Definition Schedule A 4.2 at the time of the Incident will be excluded
- Unavailability caused by a CoreLogic employee, as documented in the Root Cause Analysis
- Scheduled Downtime due to Scheduled Changes
Supplemental definition of terms:

Low Availability Server detailed attributes presented in Appendix C.
Configured Items related to this SLA will be:
Product Catalog Tier 1= HARDWARE
Product Catalog Tier 2 = SERVER
Urgency = Low
Low Volume Eligible:
No
Threshold parameters:
***% of the time, ***% of Low Availability servers will be available.
SLA Metrics and parameters:
(field names in OPAS)
Supporting Company
Incident Assigned Date/Time
Incident Priority
Incident ID
Incident Resolved Date/Time
Product Category Tier 1
Product Category Tier 2
CMDB Urgency
CI Unavailability Scheduled Actual Start Date/Time
CI Unavailability Scheduled Actual End Date/Time
CI Unavailability Unscheduled Actual Start Date/Time
CI Unavailability Unscheduled Actual End Date/Time
Related Change to Incident Record
Excluded from SLA Reporting


CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

Logical description of the SLA calculation:
Report Criteria
Supporting Company = “CORELOGIC”,”RELS”,”FINITI”,”STARS”
Incident Priority = High or Critical
Product Catalog Tier 1= HARDWARE
Product Catalog Tier 2 = SERVER
CMDB Urgency = “Low”
Incident Resolved Date/Time = Period of Reporting
Incident Related Changes for All incidents during the Period of Reporting
Excluded from SLA Reporting <> Yes

Calculations
Step 1. Calculate (A) = Unavailability minutes per server allowed = ****(***). Round up to nearest whole number = ***. This is not recalculated ***.

Step 2. Determine the count of servers in the Low availability pool (B)
*Unit count (B) total is audited quarterly

Step 3. Calculate (C) = The count of servers allowed to be unavailable more than (A) = (B)*(***) ceiling up to nearest whole number.
Example: if the unit count is ***, then the result of *** would be rounded up to ***.

Step 4. Calculate (D) = Based on CI unavailability & RCA, determine the count of servers that were unavailable for more than step 1 (A). If (D) is more than step 3 (C) then the SLA would be a miss.

Example: If the unit count is *** with a unit target of ***% and an availability target of ***% this would mean the *** server with more than *** of downtime would result in a miss of the SLA target



CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

35.
2.4.h KM-MR-Server Availability - Development
DATES
SLA Start Date:
8/1/2013
First Reporting Period:
8/31/2013
First Report Date:
9/6/2013
Reporting Period:
***
Reporting Frequency:
***, on or before the *** following the reporting period
UNDERSTANDING

Contract Reference:


Category:
 

CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Key Measurement
Interpreted Intent of SLA:
The intent of this SLA is to measure the Availability of an individual cluster or System that are classified as Development.
Associated hours of Operation:
24x7
Reporting Tools:
OPAS Incident Management and Change Management, Atrium CMDB
Exceptions:
- No Single Low availability server could cause an SLA miss, unless that single server is unavailable for more than ***.
- Lack of availability caused by CoreLogic or CoreLogic’s Third Party Contractor as documented in Supplier’s Root Cause Analysis
- Third Party Hardware Exception
- If any node of the cluster is not available and the cluster itself is available then cluster is considered available.
- Any server classified as High which does not meet the minimal configuration requirements as defined in Resource Unit Definition Schedule A 4.2 at the time of the Incident will be excluded
- Unavailability caused by a CoreLogic employee, as documented in the Root Cause Analysis
- Scheduled Downtime due to Scheduled Changes
Supplemental definition of terms:

Development Availability Server detailed attributes presented in Appendix C.
Configured Items related to this SLA will be:
Product Catalog Tier 1= HARDWARE
Product Catalog Tier 2 = SERVER
Urgency = Development
Low Volume Eligible:
No
Threshold parameters:
***%
SLA Metrics and parameters:
(field names in OPAS)
Supporting Company
Incident Assigned Date/Time
Incident Priority
Incident ID
Incident Resolved Date/Time
Product Category Tier 1
Product Category Tier 2
CMDB Urgency
CI Unavailability Scheduled Actual Start Date/Time
CI Unavailability Scheduled Actual End Date/Time
CI Unavailability Unscheduled Actual Start Date/Time
CI Unavailability Unscheduled Actual End Date/Time
Related Change to Incident Record
Excluded from SLA Reporting
Logical description of the SLA calculation:
Report Criteria
Supporting Company = “CORELOGIC”,”RELS”,”FINITI”,”STARS”
Incident Priority = High or Critical
Product Catalog Tier 1= HARDWARE
Product Catalog Tier 2 = SERVER
CMDB Urgency = “Development”
Incident Resolved Date/Time = Period of Reporting
Incident Related Changes for All incidents during the Period of Reporting
Excluded from SLA Reporting <> Yes

Calculations



CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

36.
2.4.i KM-MR-PHYSICAL SERVER PROVISIONING REQUEST
DATES
SLA Start Date:
8/1/2013
First Reporting Period:
8/31/2013
First Report Date:
9/6/2013
Reporting Period:
***
Reporting Frequency:
*** on or before the *** following the reporting period
UNDERSTANDING

Contract Reference:


Category:
 

CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Key Measurement
Interpreted Intent of SLA:
The intent of this Service Level is to measure Physical Server Provisioning - Percentage of physical server installation requests that are successfully completed within the target timeframe (includes server configuration, backup and other workload automation)
Associated hours of Operation:
Business Hours see 1.4.8 Time Definitions  
Reporting Tools:
OPAS Service Requests
Exceptions:
- Greater than 10 in single request is batch and will be excluded from the on-Time Completion percentage calculation.
- Time before arrival of assets will be excluded from this measurement (i.e. ticket is submitted after arrival of all necessary assets.)
- Customer Approval Time not included in SLA calculation
- Pending Time based on Valid Pending Activity
Supplemental definition of terms:
Measures the percentage of Physical Service Provisioning Service Requests that are fulfilled by Supplier within the required timeframe. This Service Level applies to standard configuration x*** servers
Low Volume Eligible:
Yes, provided that if any single request is not resolved within ***, then this Low Volume exception shall not apply
Threshold parameters:
***% of requests completed within ***
SLA Metrics and parameters:
(field names in OPAS)
Supporting Company
Request Summary Name
Request Approval Date/Time
Request Assigned Date/Time
Request Closed Date/Time
Pending Time
Excluded in SLA Reporting
Logical description of the SLA calculation:
Report Criteria
Supporting Company = “CORELOGIC”, “FINITI”,”RELS”,”STARS”
Request Summary= “Physical Server Install - UNIX/Linux - Internal” or
 “Physical Server Install - Windows - Internal”
Request ClosedDate/Time is within the reporting period
Excluded in SLA Reporting <> Yes

Calculations
Request SLA = Request Completed Date/Time - Request Approval Date/Time- Total Pending Time

Service Level Achievement (Number of successfully completed requests with Request SLA /Total number of requests in the measurement period) * 100%



CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

37.
2.4.j KM-MR-VIRTUAL SERVER PROVISIONING REQUEST
DATES
SLA Start Date:
8/1/2013
First Reporting Period:
8/31/2013
First Report Date:
9/6/2013
Reporting Period:
***
Reporting Frequency:
***, on or before the *** following the reporting period
UNDERSTANDING

Contract Reference:



Category:

CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A


Key Measurement
Interpreted Intent of SLA:
The intent of this Service Level is to measure the requests to add server(s) into Cloud Environment: Less than *** VM's - Percentage of server provisioning requests that are successfully completed within the target timeframe
Associated hours of Operation:
Business Hours see 1.4.8 Time Definitions  
Reporting Tools:
OPAS Service Requests
Exceptions:
- Greater than *** in single request is batch and will be excluded from the on-Time Completion percentage calculation.
Supplemental definition of terms:
Measures the percentage of Virtual Service Provisioning Requests (less than ***) that are fulfilled by Supplier within the required timeframe
Low Volume Eligible:
Yes, provided that if any single request is not resolved within ***, then this Low Volume exception shall not apply
Threshold parameters:
***% of requests completed within ***
SLA Metrics and parameters:
(field names in OPAS)
Supporting Company
Request Summary
Work Order Summary
Request Approval Date/Time
Request Assigned Date/Time
Request Closed Date/Time
Pending Time
Excluded in SLA Reporting
Logical description of the SLA calculation:
Report Criteria
Supporting Company = “CORELOGIC”, “FINITI”,”RELS”,”STARS”
Request Summary = “Virtual Server Install - Linux - Internal
or “Virtual Server Install - Windows - Internal “
And Work Order Summary = “Provision Server” and Work Order Summary = “Service Device/QA”
Request Closed Date/Time is within the reporting period
Excluded in SLA Reporting <> Yes

Calculations
Request SLA = Latest Completed Date for Work Orders - Earliest Assigned Date for Work - Total Pending Time

Service Level Achievement (Number of successfully completed requests with Request SLA /Total number of requests in the measurement period) * 100%


CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.


38.
2.4.k KM-ENT-PATCH MANAGEMENT (Non-Enterprise)
DATES
SLA Start Date:
8/1/2013
First Reporting Period:
8/31/2013
First Report Date:
9/6/2013
Reporting Period:
***
Reporting Frequency:
***, on or before the *** following the reporting period
UNDERSTANDING

Contract Reference:


Category:
 

CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Key Measurement
Interpreted Intent of SLA:
The intent of this Service Level is to measure Patch management: Non-Enterprise - Percentage of devices that are successfully patched within the target timeframe (from release of patch)
Associated hours of Operation:
24X7 see 1.4.8 Time Definitions  
Reporting Tools:
OPAS Change Management
Exceptions:
- Post implementation of service pack, if Microsoft through their website releases a bug notification related to that specific Service Pack & that has caused unsuccessful implementation of patch.
- Time between NTT request for CoreLogic's approval and when CoreLogic provides its approval
Supplemental definition of terms:

Apply Patches to all instances of non-enterprise infrastructure applications including acquiring, testing, and installing multiple patches (Service Pack).

Patch management tasks include: maintaining current knowledge of available patches, deciding what patches are appropriate, ensuring that patches are installed properly, testing systems after installation, and documenting all associated procedures, such as specific configurations required.

Definition of Normal and Critical patches are part of the PPM documentation
Low Volume Eligible:
No
Threshold parameters:
***% of normal patches applied in *** month and critical patches applied in ***
SLA Metrics and parameters:
(field names in OPAS)
Requested for Company
Actual Start Date/Time
Actual End Date/Time
Completed Date/Time
Exclude from SLA Reporting
Product Categorization Tier 1
Product Categorization Tier 2
Product Categorization Tier 3
Operational Categorization Tier 1
Operational Categorization Tier 2
Operational Categorization Tier 3
Excluded from SLA reporting


CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

Logical description of the SLA calculation:
Report Criteria
Requested Company = “CORELOGIC”,”RELS”,”FINITI”,”STARS”
Completed Date and Time = within the SLA reporting period
Product Categorization 1 = “HARDWARE”;Product Categorization 2 = “SERVER”
Operational Category Tier 1 = “INSTALL”
Operational Category Tier 2 = “CODE”
Operational Category Tier 3 = “PATCH- MAINTENANCE”
Excluded from SLA Reporting <>”Yes”
Performance Rating = ***
Priority = Medium (target is Normal)
Priority = High (target is Critical)

Calculations
Critical Patches SLA = Complete Date/time - Submit Date/Time Date/Time (Should be equal to ***)

Normal Patches SLA = Complete Date/time - Submit Date/Time (Should be equal to ***)

Service Level Achievement = (Total number of Enterprise Patches that are successfully installed in accordance with SLA/ Total number of Enterprise Patches that are scheduled to be completed during the Measurement Period) * 100%



CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.


39.
2.5.a CSL-Storage-Availability
DATES
SLA Start Date:
8/1/2013
First Reporting Period:
8/31/2013
First Report Date:
9/6/2013
Reporting Period:
***
Reporting Frequency:
***, on or before the *** following the reporting period
UNDERSTANDING
Contract Reference:


Category:
 
CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Critical Service Level
Interpreted Intent of SLA:
The intent of this SLA is to measure the Availability of the Storage Service. Service Availability is defined by availability of storage frames, NAS appliances, and SAN connectivity.
Associated hours of Operation:
24x7
Reporting Tools:
OPAS Incident Management and Change Management, Atrium CMDB. Will be measured using an Incident RCA based measurement approach.
Exceptions:
- No Single Storage availability device could cause an SLA miss, unless that single device is unavailable for more than ***.
Supplemental definition of terms:
To determine the impact and duration to service availability, the following process is adhered. True impact and duration are determined by analyzing the MIM communications, AIR & RCA. With that extracted start & end times (Excluding any scheduled maintenance downtime) a CI unavailability record is created on the parent incident management record to reflect & report the service impact duration.
Low Volume Eligible:
No
Threshold parameters:
***% of the time, ***% of Storage Systems will be available.
SLA Metrics and parameters:
(field names in OPAS)
Supporting Company
Incident Assigned Date/Time
Incident Priority
Incident ID
Incident Resolved Date/Time
Product Category Tier 1
Product Category Tier 2
Product Category Tier 3
CI Unavailability Scheduled Actual Start Date/Time
CI Unavailability Scheduled Actual End Date/Time
CI Unavailability Unscheduled Actual Start Date/Time
CI Unavailability Unscheduled Actual End Date/Time
Related Change to Incident Record
Excluded from SLA Reporting


CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

Logical description of the SLA calculation:
Report Criteria
Supporting Company = “CoreLogic”,”Rels”,”Finiti”,”Stars”
Priority = High or Critical
Product Category Tier 1 = Hardware, Service
Product Category Tier 2 = Storage
Product Category Tier 3 = Storage, SAN Array, NAS, SAN Router, SAN Switch
Service Tier = Storage
Site group = Data Center
Incident Resolved Date/Time = Period of Reporting
Incident Related Changes for All incidents during the Period of Reporting
Excluded from SLA Reporting <> Yes

Note: Any incident or unavailability record may be eligible, if the ticket categorization was not entered properly and outage was discovered to be Service related based on RCA.

Calculations
Step 1. Calculate (A) = Unavailability minutes per server allowed = ****(***). Round up to nearest whole number = ***. This is not recalculated ***.

Step 2. Determine the count of devices in the Storage availability pool (B)
*Unit count (B) total is audited quarterly

Step 3. Calculate (C) = The count of Storage devices allowed to be unavailable more than (A) = (B)*(***) ceiling up to nearest whole number.
Example: if the unit count is ***, then the result of *** would be rounded up to ***

Step 4. Calculate (D) = Based on CI unavailability & RCA, determine the count of Storage devices that were unavailable for more than step 1 (A). If (D) is more than step 3 (C) then the SLA would be a miss.

Example: If the unit count is *** units with a unit target of ***% and an availability target of ***%, this would mean the fourth device with more than *** of downtime would result in a miss of the SLA target.



CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

40.
2.5.b KM-STORAGE-REQUEST FOR TIER 1,2,3 FOR < 100 TB
DATES
SLA Start Date:
8/1/2013
First Reporting Period:
8/31/2013
First Report Date:
9/6/2013
Reporting Period:
***
Reporting Frequency:
***, on or before the *** following the reporting period
UNDERSTANDING

Contract Reference:


Category:
 

CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Key Measurement
Interpreted Intent of SLA:
The intent of this Service Level is to measure the Percentage of requests that are successfully completed within the target timeframe - Tier 1, 2, 3 Storage Provisioning <***% of allocated
Associated hours of Operation:
Business Hours see 1.4.8 Time Definitions  
Reporting Tools:
OPAS Service Requests
Exceptions:
- Any Storage provisioning requests which exceed (in sum) more than 5% of allocated storage during the designated Measurement Period will be excluded.
- Locally attached storage
- Third Party Hardware Exception
Supplemental definition of terms:

Measures the percentage of Tier 1, 2, and 3 storage configuration service requests, less than 100TB of all allocated storage, that are performed within the required timeframe during the Measurement Period
Allocated Storage is equivalent last month’s storage capacity report which will be used a monthly baseline for the ***% value.
Low Volume Eligible:
Yes, provided that if any single request is not resolved within ***, then this Low Volume exception shall not apply
Threshold parameters:
***% of requests completed within ***
SLA Metrics and parameters:
(field names in OPAS)
Supporting Company
Request Summary Name
Request Approval Date/Time
Request Assigned Date/Time
Request Closed Date/Time
Pending Time
Excluded in SLA Reporting
Logical description of the SLA calculation:
Report Criteria
Supporting Company = “CORELOGIC”, “FINITI”,”RELS”,”STARS”
Request Summary = “Server Storage Request” (question included at the work order level to indicate whether the request Total Size in GB)
Request Closed Date/Time is within the reporting period
Total Size in GB <100 TB
Excluded in SLA Reporting <> Yes

Calculations
Request SLA = Request Completed Date/Time - Request Approval Date/Time- Total Pending Time

Service Level Achievement (Number of successfully completed requests with Request SLA /Total number of requests in the measurement period) * 100%



CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

41.
2.5.c KM-STORAGE-REQUEST FOR TIER 1,2,3 FOR >100 TB
DATES
SLA Start Date:
8/1/2013
First Reporting Period:
8/31/2013
First Report Date:
9/6/2013
Reporting Period:
***
Reporting Frequency:
***, on or before the *** following the reporting period
UNDERSTANDING

Contract Reference:


Category:
 

CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Key Measurement
Interpreted Intent of SLA:
The intent of this Service Level is to measure the Percentage of requests that are successfully completed within the target timeframe - Tier 1, 2, 3 Storage Provisioning >***% of allocated
Associated hours of Operation:
Business Hours see 1.4.8 Time Definitions  
Reporting Tools:
OPAS Service Requests
Exceptions:
 -Locally attached storage
Supplemental definition of terms:
Measures the percentage of Tier 1, 2, and 3 storage configuration service requests, more than 100TB of all allocated storage, that are performed within the required timeframe during the Measurement Period
Low Volume Eligible:
No
Threshold parameters:
***% of requests completed within ***
SLA Metrics and parameters:
(field names in OPAS)
Supporting Company
Request Summary Name
Request Approval Date/Time
Request Assigned Date/Time
Request Closed Date/Time
Pending Time
Excluded in SLA Reporting
Logical description of the SLA calculation:
Report Criteria
Supporting Company = “CORELOGIC”, “FINITI”,”RELS”,”STARS”
Request Summary Name = “Server Storage Request”)
Request Closed Date/Time is within the reporting period
Total Size in GB >100TB
Excluded in SLA Reporting <> Yes

Calculations
Request SLA = Request Completed Date/Time - Request Approval Date/Time- Total Pending Time

Service Level Achievement (Number of successfully completed requests with Request SLA /Total number of requests in the measurement period) * 100%



CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

42.
2.5.d KM-STORAGE - ADD BACKUP REQUEST TO SERVER
DATES
SLA Start Date:
8/1/2013
First Reporting Period:
8/31/2013
First Report Date:
9/6/2013
Reporting Period:
***
Reporting Frequency:
***, on or before the *** following the reporting period
UNDERSTANDING

Contract Reference:


Category:
 

CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Key Measurement
Interpreted Intent of SLA:
The intent of this Service Level is to measure the Percentage of requests to add servers to backup that are successfully completed within the target timeframe - Add backup service
Associated hours of Operation:
Business Hours see 1.4.8 Time Definitions  
Reporting Tools:
OPAS Service Requests
Exceptions:
- Add backup service requests - If the number of Add backup service requests is greater than *** per business day, this will be considered a batch submission and executed as a project.
Supplemental definition of terms:
Measures the percentage of new backup Service Requests that are performed within the required timeframe during the Measurement Period
Low Volume Eligible:
Yes, provided that if any single request is not resolved within ***, then this Low Volume exception shall not apply
Threshold parameters:
***% of requests completed within ***
SLA Metrics and parameters:
(field names in OPAS)
Supporting Company
Request Summary Name
Request Approval Date/Time
Request Assigned Date/Time
Request Closed Date/Time
Pending Time
Excluded in SLA Reporting
Logical description of the SLA calculation:
Report Criteria
Supporting Company = “CORELOGIC”, “FINITI”,”RELS”,”STARS”
Request Summary = “Server Back-up Schedule”
Request Closed Date/Time is within the reporting period
Excluded in SLA Reporting <> Yes

Calculations
Request SLA = Request Completed Date/Time - Request Approval Date/Time- Total Pending Time

Service Level Achievement (Number of successfully completed requests with Request SLA /Total number of requests in the measurement period) * 100%



CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

43.
2.5.e KM-STORAGE - EMERGENCY RESTORE REQUEST FROM BACKUP
DATES
SLA Start Date:
8/1/2013
First Reporting Period:
8/31/2013
First Report Date:
9/6/2013
Reporting Period:
***
Reporting Frequency:
***, on or before the *** following the reporting period
UNDERSTANDING

Contract Reference:


Category:
 

CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Key Measurement
Interpreted Intent of SLA:
The intent of this Service Level is to measure the Percentage of restoration requests for business critical restore of file(s), folder(s), sub directory which is currently offsite completed within the target timeframe
Associated hours of Operation:
24X7 see 1.4.8 Time Definitions  
Reporting Tools:
OPAS Incident Management
Exceptions:
- The *** or more incidents per day will be excluded from SLA calculation.
- Batch emergency restores will be excluded from the On-Time Completion percentage calculation.
Supplemental definition of terms:
Measures the percentage of emergency restore Incidents that are initiated via the physical restore within the required timeframe during the Measurement Period
Low Volume Eligible:
No
Threshold parameters:
***% of incidents initiated within ***
SLA Metrics and parameters:
(field names in OPAS)
Supporting Company
Product Name (Emergency restores will always be done via incident t)
Pending Time
Incident Assigned Date/Time
Incident Resolved Date/Time
Product Name
Excluded in SLA Reporting
Logical description of the SLA calculation:
Report Criteria
Supporting Company = “CORELOGIC”, “FINITI”,”RELS”,”STARS”
Incident Resolved date/time within the reporting period
Product Name = EMERGENCY RESTORE
Excluded in SLA Reporting <> Yes

Calculations
Service Level Achievement Total Number of Emergency Restore Tickets Resolved within ***/Total Number of Emergency Restore Tickets



CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

44.
2.5.f KM-STORAGE-BACKUP-JOB FAILURE
DATES
SLA Start Date:
8/1/2013
First Reporting Period:
8/31/2013
First Report Date:
9/6/2013
Reporting Period:
***
Reporting Frequency:
***, on or before the *** following the reporting period
UNDERSTANDING

Contract Reference:


Category:
 

CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Key Measurement
Interpreted Intent of SLA:
The intent of this Service Level is to measure the Percentage of backup job failures that are successfully addressed within the target timeframe - Business critical, backup job failure
Associated hours of Operation:
24X7 see 1.4.8 Time Definitions  
Reporting Tools:
Incident Ticket
Exceptions:
 Restoration Time does not include the following:
- Time that Incident Tickets are in "pending mode" due to previously unknown third party software defects.
- Time that Incident Tickets are in "suspend mode" for equipment related failures at non Dell facilities.
- Third Party Hardware Exception
- Adjustments to the Service Levels approved by CoreLogic in its sole discretion pursuant to the last sentence of Section 4.4 of the MSA in order to permit the performance of new or additional work activities as contemplated by Section 4.4 of the MSA
Supplemental definition of terms:
Measures the percentage of backup job failures that are successfully completed within the required timeframe during the Measurement Period
Low Volume Eligible:
Yes, provided that if any single failure successfully completed is not resolved within ***, then this Low Volume exception shall not apply
Threshold parameters:
***% of failures are successfully completed within ***
SLA Metrics and parameters:
(field names in OPAS)
Incident Assigned Date/Time
Incident Resolved Date/Time
Operational Category Tier 3
Excluded from Reporting
Logical description of the SLA calculation:
Report Criteria
Supporting Company = “CORELOGIC”, RELS”RELS”, “FINITI”, “STARS”
Incident Resolved Date/Time within the reporting period
Resolution Operational Category Tier 3 = BACK-UP FAILURE
Or Summary = “*Net Back-up*”

Calculations
Service Level Achievement = Total Incident Records Resolved within 2 days for Resolution Operational Category is Back-up Failure /Total Incident Records with Resolution Operational Category Tier 3 = BACK-UP FAILURE or Summary = “*Net Back-up*”



CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

45.
2.5.g KM-STORAGE-BACKUP-RESTORE SEMIANNUAL REQUEST COMPLETION
DATES
SLA Start Date:
8/1/2013
First Reporting Period:
8/31/2013
First Report Date:
9/6/2013
Reporting Period:
***
Reporting Frequency:
***, on or before the *** following the reporting period
UNDERSTANDING

Contract Reference:


Category:
 

CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Key Measurement
Interpreted Intent of SLA:
The intent of this Service Level is to measure the Percentage of restores successfully completed within the target timeframe - CoreLogic requested restore of up to ***% of the backup media per/ semiannual or per compliance policy
Associated hours of Operation:
Reported semi-annually
Reporting Tools:
OPAS Change Records
Exceptions:
 
Supplemental definition of terms:
Measures the percentage of random restores that are successfully completed during designated Change Window
Low Volume Eligible:
Yes, provided that if any single restore is not resolved within ***, then this Low Volume exception shall not apply
Threshold parameters:
***% of restores are successfully completed without fault and within *** .
SLA Metrics and parameters:
(field names in OPAS)
Supporting Company
Changed Assigned Date/Time
Change Resolved Date/Time
Performance Rating
Operational Categorization Tier 3
Logical description of the SLA calculation:
Report Criteria
Supporting Company = “CORELOGIC”, “FINITI”,”RELS”,”STARS”
Change Resolved Date and Time is within the reporting period
Performance Rating = 5 / Successful implementation
Operational Categorization 3 = BACK-UP RESTORE SEMIANNUAL REQUEST

Calculations
Service Level Achievement = Total Number of Change Records completed within ***/Total Number of Change Records on Back-up Restore Semiannual Request


CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.


46.
2.7.a CSL-T2L-Availability (Replaces Mainframe Availability CSL)
DATES
SLA Start Date:
9/1/2017
First Reporting Period:
9/30/2017
First Report Date:
10/7/2017
Reporting Period:
***
Reporting Frequency:
***, on or before the *** following the reporting period
UNDERSTANDING
Contract Reference:


Category:
 
CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Critical Service Level
Interpreted Intent of SLA:
The intent of this SLA is to measure the Availability of an individual cluster or System that are classified as T2L.
Associated hours of Operation:
24x7
Reporting Tools:
OPAS Incident Management and Change Management, Atrium CMDB
Exceptions:
- No single T2L availability server could cause an SLA miss, unless that single server is unavailable for more than ***.
- Lack of availability caused by CoreLogic or CoreLogic’s Third Party Contractor as documented in Supplier’s Root Cause Analysis
- Third Party Hardware Exception
- If any node of the cluster is not available and the cluster itself is available then cluster is considered available.
- Any server classified as T2L which does not meet the minimal configuration requirements as defined in Resource Unit Definition Schedule A 4.2 at the time of the Incident will be excluded
- Unavailability caused by a CoreLogic employee, as documented in the Root Cause Analysis
- Scheduled Downtime due to Scheduled Changes
Supplemental definition of terms:

T2L Availability Server detailed attributes presented in Appendix C.
Configured Items related to this SLA will be:
Product Catalog Tier 1= HARDWARE
Product Catalog Tier 2 = SERVER
Low Volume Eligible:
No
Threshold parameters:
***% of the time, ***% of T2L Availability servers will be available.
SLA Metrics and parameters:
(field names in OPAS)
Supporting Company
Incident Assigned Date/Time
Incident Priority
Incident ID
Incident Resolved Date/Time
Product Category Tier 1
Product Category Tier 2
CI Unavailability Scheduled Actual Start Date/Time
CI Unavailability Scheduled Actual End Date/Time
CI Unavailability Unscheduled Actual Start Date/Time
CI Unavailability Unscheduled Actual End Date/Time
Related Change to Incident Record
Excluded from SLA Reporting


CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

Logical description of the SLA calculation:
Report Criteria
Supporting Company = “CORELOGIC”,”RELS”,”FINITI”,”STARS”
Incident Priority = High or Critical
Product Catalog Tier 1= HARDWARE
Product Catalog Tier 2 = SERVER
Incident Resolved Date/Time = Period of Reporting
Incident Related Changes for All incidents during the Period of Reporting
Excluded from SLA Reporting <> Yes
Review AIR/PM to determine if T2L server pool is impacted (audited availability pool quarterly with TAX team).

Calculations
Step 1. Calculate (A) = Unavailability minutes per server allowed = ***(***). Round up to nearest whole number = ***. This is not recalculated ***.

Step 2. Determine the count of servers in the T2L availability pool (B)

Step 3. Calculate (C) = The count of servers allowed to be unavailable more than (A) = (B)*(***) ceiling up to nearest whole number.
Example: if the unit count is ***, then the result of *** would be rounded up to ***

Step 4. Calculate (D) = Based on CI unavailability & RCA, determine the count of T2L servers that were unavailable for more than step 1 (A). If (D) is more than step 3 (C) then the SLA would be a miss.

Example: If the unit count is *** units with a unit target of ***% and an availability target of ***% this would mean that no server with more than *** of downtime would result in a miss of the SLA target.


CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.


47.
2.7.b CSL-T2L-TPE/BPE Availability (Replaces CICS Availability CSL)
DATES
SLA Start Date:
9/1/2017
First Reporting Period:
9/30/2017
First Report Date:
10/7/2017
Reporting Period:
***
Reporting Frequency:
***, on or before the *** following the reporting period
UNDERSTANDING
Contract Reference:


Category:
 
CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Critical Service Level
Interpreted Intent of SLA:
The intent of this SLA is to measure the Availability of an individual cluster or System that are classified as TPE/BPE.
Associated hours of Operation:
24x7
Reporting Tools:
OPAS Incident Management and Change Management, Atrium CMDB
Exceptions:
- No single TPE/BPE availability server could cause an SLA miss, unless that single server is unavailable for more than ***.
- Lack of availability caused by CoreLogic or CoreLogic’s Third Party Contractor as documented in Supplier’s Root Cause Analysis
- Third Party Hardware Exception
- If any node of the cluster is not available and the cluster itself is available then cluster is considered available.
- Any server classified as TPE/BPE which does not meet the minimal configuration requirements as defined in Resource Unit Definition Schedule A 4.2 at the time of the Incident will be excluded
- Unavailability caused by a CoreLogic employee, as documented in the Root Cause Analysis
- Scheduled Downtime due to Scheduled Changes
Supplemental definition of terms:

High Availability Server detailed attributes presented in Appendix C.
Configured Items related to this SLA will be:
Product Catalog Tier 1= HARDWARE
Product Catalog Tier 2 = SERVER
Low Volume Eligible:
No
Threshold parameters:
***% of the time, ***% of TPE/BPE Availability servers will be available.
SLA Metrics and parameters:
(field names in OPAS)
Supporting Company
Incident Assigned Date/Time
Incident Priority
Incident ID
Incident Resolved Date/Time
Product Category Tier 1
Product Category Tier 2
CI Unavailability Scheduled Actual Start Date/Time
CI Unavailability Scheduled Actual End Date/Time
CI Unavailability Unscheduled Actual Start Date/Time
CI Unavailability Unscheduled Actual End Date/Time
Related Change to Incident Record
Excluded from SLA Reporting


CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

Logical description of the SLA calculation:
Report Criteria
Supporting Company = “CORELOGIC”,”RELS”,”FINITI”,”STARS”
Incident Priority = High or Critical
Product Catalog Tier 1= HARDWARE
Product Catalog Tier 2 = SERVER
Incident Resolved Date/Time = Period of Reporting
Incident Related Changes for All incidents during the Period of Reporting
Excluded from SLA Reporting <> Yes
Review AIR/PM to determine if TPE/BRE server pool is impacted (audited availability pool quarterly with TAX team).

Calculations
Step 1. Calculate (A) = Unavailability minutes per server allowed = ****(***). Round up to nearest whole number = ***. This is not recalculated ***.

Step 2. Determine the count of servers in the TPE/BPE availability pool (B)

Step 3. Calculate (C) = The count of servers allowed to be unavailable more than (A) = (B)*(***) ceiling up to nearest whole number.
Example: if the unit count is ***, then the result of *** would be rounded up to ***

Step 4. Calculate (D) = Based on CI unavailability & RCA, determine the count of TPE/BPE servers that were unavailable for more than step 1 (A). If (D) is more than step 3 (C) then the SLA would be a miss.

Example: If the unit count is *** units with a unit target of ***% and an availability target of ***% this would mean that no server with more than *** of downtime would result in a miss of the SLA target.



CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

48.
2.7.c KM-EAPM-REQUEST-MONITORING SETUP (SYNTHETIC TRANSACTION)
DATES
SLA Start Date:
8/1/2013
First Reporting Period:
8/31/2013
First Report Date:
9/6/2013
Reporting Period:
***
Reporting Frequency:
*** on or before the *** following the reporting period
UNDERSTANDING

Contract Reference:


Category:
 

CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Key Measurement
Interpreted Intent of SLA:
The intent of this Service Level is to measure the Percent of Synthetic Transaction monitoring setup completed in the timeframe described.
Associated hours of Operation:
Business Hours see 1.4.8 Time Definitions  
Reporting Tools:
OPAS Service Requests
Exceptions:
 
Supplemental definition of terms:
Measures the amount of time between receipt of a monitoring setup request and the completion of the monitoring setup activity
Low Volume Eligible:
Yes, provided that if any single request is not resolved within *** times, then this Low Volume exception shall not apply
Threshold parameters:
***% of transactions (web page calls) completed in the target timeframe:
    *** or fewer transactions - ***
    *** transactions - ***
    *** transactions - ***

SLA Metrics and parameters:
(field names in OPAS)
Supporting Company
Request Summary Name
Request Approval Date/Time
Request Assigned Date/Time
Request Closed Date/Time
Pending Time
Excluded in SLA Reporting
Logical description of the SLA calculation:
Report Criteria
Supporting Company = “CORELOGIC”, “FINITI”,”RELS”,”STARS”
Request Summary = “Application Monitoring -BAC “
Request Closed Date/Time is within the reporting period
Excluded in SLA Reporting <> Yes
No. of Trans (field in Details section of Work Order)

Calculations
Request SLA = Request Completed Date/Time - Request Approval Date/Time- Total Pending Time based on number of transactions

Service Level Achievement (Number of successfully completed requests with Request SLA /Total number of requests in the measurement period) * 100%



CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

49.
2.1.a KM-CAP-NEW USER REQUEST
DATES
SLA Start Date:
8/1/2013
First Reporting Period:
8/31/2013
First Report Date:
9/6/2013
Reporting Period:
***
Reporting Frequency:
***, on or before the *** following the reporting period
UNDERSTANDING
Contract Reference:


Category:
 
CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Key Measurement
Interpreted Intent of SLA:
The intent of this Service Level is to measure the Percent of new user account setup requests completed within the target timeframe
Associated hours of Operation:
Business Hours see 1.4.8 Time Definitions  
Reporting Tools:
OPAS Service Requests, OPAS Incidents
Exceptions:
- Any hold in approval processes or Change Request initiated by CoreLogic
- Any valid Pending events
Supplemental definition of terms:

Measures the time taken between processing of approved request to setup the account(s) SecAdmin will be the support group for Dell that handles User Access New User Provisioning Request will include:
    Active Directory
    Check Writer
    CRM
    Oracle
    Unix
    VPN
    TeamForge
    TimeTrack
    Mainframe
    RightFax
    Enterprise or Business Unit Software (list provided in the NUP form where Dell is required to provision logical access)
    AS/400 iseries
Low Volume Eligible:
Yes, provided that if any single request is not resolved within 24 business hours, then this Low Volume exception shall not apply
Threshold parameters:
***% of requests completed within ***
SLA Metrics and parameters:
(field names in OPAS)
Supporting Company
Request Summary Name
Request Approval Date/Time
Work Order Assigned Date/Time
Work Order Completed Date/Time
Pending Time
Excluded in SLA Reporting
Logical description of the SLA calculation:
Report Criteria
Supporting Company = “CORELOGIC”, “FINITI”,”RELS”,”STARS”
(Request Summary = “New User Provisioning “ and
Work Order Summary = “*SLA
or Request Summary = “*TEMP NUP CLGX-Oracle Access” or *TEMP NUP- SecAdmin- Mainframe/zSeries or *TEMP NUP UNIX User Addition or *TEMP NUP CLGX-Time Tracker or *TEMP NUP Digital Certificate (VPN) or
Request Closed Date/Time is within the reporting period
Work Order Complete Date/Time
Work Order Assigned Date/Time
Excluded in SLA Reporting <> Yes

AND All incident records with Summary = “PROVISION_CLGX:New User Activation*”

Calculations
Request SLA = Latest Work order Completed Date/Time - Work order earliest Assigned Date and Time- Total Pending Time

%Service Level Achievement (Number of successfully completed requests with Request SLA /Total number of requests in the measurement period) * 100%


CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.


50.
2.1.b1/2.1.b2 CSL-TERMINATION REQUEST
DATES
SLA Start Date:
8/1/2013
First Reporting Period:
8/31/2013
First Report Date:
9/6/2013
Reporting Period:
***
Reporting Frequency:
***, on or before the *** following the reporting period
UNDERSTANDING
Contract Reference:


Category:
 
CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Critical Service Level
Interpreted Intent of SLA:
The intent of this Service Level is to measure whether requests are resolved in a timely manner according to Severity Levels.
Associated hours of Operation:
24X7 see 1.4.8 Time Definitions  
Reporting Tools:
OPAS Request Management, OPAS Incident Records
Exceptions:
- Any hold in approval processes or Change Request initiated by CoreLogic
- Any termination requests over 40 during a given day will not be measured
-Pending time from valid Pending Event
Supplemental definition of terms:

Resolution Time means the elapsed time from the record being created to the time the record is completely resolved. Termination Request will include:
    Active Directory ID
    CRM
    Mainframe
    Oracle
    Remote Access/VPN
    UNIX
    RightFax
    TeamForge
    TimeTracker
    AS/400-iSeries
    Enterprise Business Applications
Low Volume Eligible:
No
Threshold parameters:
***% within *** and ***% within ***
SLA Metrics and parameters:
(field names in OPAS)
Supporting Company
Request Summary Name
Request Approval Date/Time
Request Assigned Date/Time
Request Completed Date/Time
Pending Time
Excluded in SLA Reporting
Logical description of the SLA calculation:
Report Criteria
Supporting Company = “CORELOGIC”, “FINITI”,”RELS”,”STARS”
Request Summary = “Terminate A Resource (employee/contractor/vendor) and
Work Order Summary is = “Terminate System Access” or Terminate Mainframe Access or Terminate Remote Access VPN
AND All incident records for the period where
Summary = “TERMINATION_CLGX:Termination*”
Request Closed Date/Time is within the reporting period
Excluded in SLA Reporting <> Yes
Calculations
Request SLA = Latest Work Order Completed Date/Time - earliest Work Order Assigned Date/Time

Two (2) thresholds will be computed :
Threshold (1)
Service Level Achievement (Number of successfully completed requests *** /Total number of requests in the measurement period) * 100%
 
Threshold (2)
Service Level Achievement (Number of successfully completed requests within *** /Total number of requests in the measurement period) * 100%



CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

51.
2.1.c1/2.1.c2 KM-CAP-FTP Add Account
DATES
SLA Start Date:
12/1/2017
First Reporting Period:
12/31/2017
First Report Date:
1/5/2018
Reporting Period:
***
Reporting Frequency:
***, on or before the *** following the reporting period
UNDERSTANDING
Contract Reference:
CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A
Interpreted Intent of SLA:
The intent of this SLA is to measure the completion time duration for FTP Add Account SRM.
Associated hours of Operation:
Business hours see 1.4.8 Time Definitions  
Reporting Tools:
OPAS Request Management
Exceptions:
If over 25 requests per month the overage will be excluded from the measurement.
Supplemental definition of terms:
N/A
Low Volume Eligible:
Yes, provided that if any single request is not resolved within ***, then this Low Volume exception shall not apply
Threshold parameters:
***% completed within *** & ***% completed within ***
Logical description of the SLA calculation:
Report Criteria
Supporting Company = “CORELOGIC”, “FINITI”,”RELS”,”STARS”
Request Summary = FTP Add Account
Request Question = FTP Server
Request Answer = ANAFTP02 (FTP)
Request Closed Date/Time is within the reporting period
Excluded in SLA Reporting <> Yes
Pending time is included

Calculations
Number of Requests with SLA Elapsed time under the threshold / Total number of Requests for the Measurement Period * 100%



CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

52.
3.0.a KM-Security Audit - Critical
DATES
SLA Start Date:
8/1/2013
First Reporting Period:
8/31/2013
First Report Date:
9/6/2013
Reporting Period:
***
Reporting Frequency:
***, on or before the *** following the reporting period
UNDERSTANDING
Contract Reference:


Category:
 
CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Key Measurement
Interpreted Intent of SLA:
KM-Security Audit-Critical
Associated hours of Operation:
Business hours - *** = 1 business day
Reporting Tools:
OPAS Request Management
Exceptions:
 
Supplemental definition of terms:
 
Low Volume Eligible:
No
Threshold parameters:
***% within ***
SLA Metrics and parameters:
(field names in OPAS)
Supporting Company
Request Summary Name
Request Approval Date/Time
Request Assigned Date/Time
Request Completed Date/Time
Pending Time
Excluded in SLA Reporting
Logical description of the SLA calculation:
Report Criteria
Supporting Company = “CORELOGIC”, “FINITI”,”RELS”,”STARS”
Request Summary = “Security Audit Compliance Request” and Questions “Request Type” = “Client Audit”, “EI3PA/PCI”, “SOX”, “Remediation”, “SSAE16”
Request Closed Date/Time is within the reporting period
Excluded in SLA Reporting <> Yes

Calculations
Request SLA = Latest Work Order Completed Date/Time - earliest Work Order Assigned Date/Time

Service Level Achievement
Number of Requests with SLA Elapsed time under the threshold / Total number of Requests for the Measurement Period * 100%



CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

53.
3.0.b KM-Security Audit - Normal
DATES
SLA Start Date:
8/1/2013
First Reporting Period:
8/31/2013
First Report Date:
9/6/2013
Reporting Period:
***
Reporting Frequency:
***, on or before the *** following the reporting period
UNDERSTANDING
Contract Reference:


Category:
 
CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Key Measurement
Interpreted Intent of SLA:
KM-Security Audit-Normal
Associated hours of Operation:
Business hours - *** = 1 business day
Reporting Tools:
OPAS Request Management
Exceptions:
 
Supplemental definition of terms:
 
Low Volume Eligible:
No
Threshold parameters:
***% within ***
SLA Metrics and parameters:
(field names in OPAS)
Supporting Company
Request Summary Name
Request Approval Date/Time
Request Assigned Date/Time
Request Completed Date/Time
Pending Time
Excluded in SLA Reporting
Logical description of the SLA calculation:
Report Criteria
Supporting Company = “CORELOGIC”, “FINITI”,”RELS”,”STARS”
Request Summary = “Security Audit Compliance Request” and Questions “Request Type” = “Client Audit”, “EI3PA/PCI”, “SOX”, “Remediation”, “SSAE16”
Request Closed Date/Time is within the reporting period
Excluded in SLA Reporting <> Yes

Calculations
Request SLA = Latest Work Order Completed Date/Time - earliest Work Order Assigned Date/Time

Service Level Achievement
Number of Requests with SLA Elapsed time under the threshold / Total number of Requests for the Measurement Period * 100%



CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

54.
3.0.c KM-Litigation Hold
DATES
SLA Start Date:
8/1/2013
First Reporting Period:
8/31/2013
First Report Date:
9/6/2013
Reporting Period:
***
Reporting Frequency:
***, on or before the *** following the reporting period
UNDERSTANDING
Contract Reference:


Category:
 
CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Key Measurement
Interpreted Intent of SLA:
KM-Litigation Hold
Associated hours of Operation:
Business hours - *** = 1 business day
Reporting Tools:
OPAS Request Management
Exceptions:
 
Supplemental definition of terms:
 
Low Volume Eligible:
No
Threshold parameters:
***% within ***
SLA Metrics and parameters:
(field names in OPAS)
Supporting Company
Request Summary Name
Request Approval Date/Time
Request Assigned Date/Time
Request Completed Date/Time
Pending Time
Excluded in SLA Reporting
Logical description of the SLA calculation:
Report Criteria
Supporting Company = “CORELOGIC”, “FINITI”,”RELS”,”STARS”
Request Summary = “Place Litigation Hold”
Request Closed Date/Time is within the reporting period
Excluded in SLA Reporting <> Yes

Calculations
Request SLA = Latest Work Order Completed Date/Time - earliest Work Order Assigned Date/Time

Service Level Achievement
Number of Requests with SLA Elapsed time under the threshold / Total number of Requests for the Measurement Period * 100%



CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

55.
3.0.d KM-HR Electronic Monitoring
DATES
SLA Start Date:
8/1/2013
First Reporting Period:
8/31/2013
First Report Date:
9/6/2013
Reporting Period:
***
Reporting Frequency:
***, on or before the *** following the reporting period
UNDERSTANDING
Contract Reference:


Category:
 
CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Key Measurement
Interpreted Intent of SLA:
KM-HR Elecmon
Associated hours of Operation:
Business hours - *** = 1 business day
Reporting Tools:
OPAS Request Management
Exceptions:
 
Supplemental definition of terms:
 
Low Volume Eligible:
No
Threshold parameters:
***% within ***
SLA Metrics and parameters:
(field names in OPAS)
Supporting Company
Request Summary Name
Request Approval Date/Time
Request Assigned Date/Time
Request Completed Date/Time
Pending Time
Excluded in SLA Reporting
Logical description of the SLA calculation:
Report Criteria
Supporting Company = “CORELOGIC”, “FINITI”,”RELS”,”STARS”
Request Summary = “HR ElecMon”
Request Closed Date/Time is within the reporting period
Excluded in SLA Reporting <> Yes

Calculations
Request SLA = Latest Work Order Completed Date/Time - earliest Work Order Assigned Date/Time

Service Level Achievement
Number of Requests with SLA Elapsed time under the threshold / Total number of Requests for the Measurement Period * 100%



CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

56.
2.3.e KM-SM-GENERAL REQUEST FULFILMENT
DATES
SLA Start Date:
3/1/2015
First Reporting Period:
3/31/2015
First Report Date:
4/7/2015
Reporting Period:
***
Reporting Frequency:
***, on or before the *** following the reporting period
UNDERSTANDING
Contract Reference:


Category:
 
CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Key Measurement
Interpreted Intent of SLA:
Requests that are completed within the target timeframe. Measures the time interval between a Request being created in the service management tool to the time of work order completion
Associated hours of Operation:
Business hours see 1.4.8 Time Definitions  
Reporting Tools:
OPAS Request Management
Exceptions:
 
Supplemental definition of terms:
 
Low Volume Eligible:
 
Threshold parameters:
***% of Requests completed within ***
SLA Metrics and parameters:
(field names in OPAS)
Supporting Company
Request Summary Name
Request Approval Date/Time
Request Assigned Date/Time
Request Completed Date/Time
Pending Time
Excluded in SLA Reporting
Logical description of the SLA calculation:
Report Criteria
Supporting Company = “CORELOGIC”, “FINITI”,”RELS”,”STARS”
All Request Management tickets that are not included in previous SLAs
Request Closed Date/Time is within the reporting period
Excluded in SLA Reporting <> Yes

Calculations
Request SLA = Latest Work Order Completed Date/Time - earliest Work Order Assigned Date/Time

Service Level Achievement
Number of Requests with SLA Elapsed time under the threshold / Total number of Requests for the Measurement Period * 100%



CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

57.
2.3.f KM-SM-CHANGE SUCCESS
DATES
SLA Start Date:
3/1/2015
First Reporting Period:
3/31/2015
First Report Date:
4/7/2015
Reporting Period:
***
Reporting Frequency:
***, on or before the *** following the reporting period
UNDERSTANDING
Contract Reference:


Category:
 
CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Key Measurement
Interpreted Intent of SLA:
Change performance rating will be agreed upon by both Dell and CoreLogic
Associated hours of Operation:
N/A
Reporting Tools:
OPAS Change Management
Exceptions:
 
Supplemental definition of terms:
 
Low Volume Eligible:
 
Threshold parameters:
***% of closed changes successfully implemented
SLA Metrics and parameters:
(field names in OPAS)
Supporting Company
Status
Status Reason
Change Completed Date/Time
Excluded in SLA Reporting
Logical description of the SLA calculation:
Report Criteria
Location Company = “CORELOGIC”, “FINITI”,”RELS”,”STARS”
Status = Closed
Status Reason = “Automatically Closed”, “Final Review Complete”, “Successful”
Excluded in SLA Reporting <> Yes

Service Level Achievement
Number of Changes with SLA criteria / Total number of changes for the Measurement Period * 100%



CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

58.
2.3.g KM-SM-CHANGE CAUSING OUTAGES
DATES
SLA Start Date:
3/1/2015
First Reporting Period:
3/31/2015
First Report Date:
4/7/2015
Reporting Period:
***
Reporting Frequency:
***, on or before the *** following the reporting period
UNDERSTANDING
Contract Reference:


Category:
 
CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Key Measurement
Interpreted Intent of SLA:
Change performance rating will be agreed upon by both Dell and CoreLogic.
Associated hours of Operation:
N/A
Reporting Tools:
OPAS Change Management, Incident Management
Exceptions:
 
Supplemental definition of terms:
 
Low Volume Eligible:
 
Threshold parameters:
< ***% of Change Requests causing outages (critical or high incident)
SLA Metrics and parameters:
(field names in OPAS)
Supporting Company
Status
Status Reason
Change Completed Date/Time
Excluded in SLA Reporting
Logical description of the SLA calculation:
Report Criteria
Location Company = “CORELOGIC”, “FINITI”,”RELS”,”STARS”
Status = Closed
Related Incident with Submit Date/Time within 24 hours and limited to 15 natural days after Change scheduled start date/time
Excluded in SLA Reporting <> Yes

Service Level Achievement
Number of Changes with SLA criteria / Total number of changes for the Measurement Period * 100%


CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.


59.
2.3.h KM-SM-INCIDENT MANAGEMENT - MEDIUM
DATES
SLA Start Date:
3/1/2015
First Reporting Period:
3/31/2015
First Report Date:
4/7/2015
Reporting Period:
***
Reporting Frequency:
***, on or before the *** following the reporting period
UNDERSTANDING
Contract Reference:


Category:
 
CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Key Measurement
Interpreted Intent of SLA:
Incident Handling Medium: Percent of Medium Incidents that are restored within the target timeframe. Measures the time interval between an Incident record being registered in the service management tool for Medium Incidents to the time normal service operation is restored via implementing a solution to the known error or by employing a workaround.
Associated hours of Operation:
Business hours see 1.4.8 Time Definitions  
Reporting Tools:
OPAS Incident Management
Exceptions:
Restoration Time does not include the following:
- Time that Incident Tickets are in "suspend mode" due to previously unknown third-party software defects.
- If there are instances or circumstances at a non-Dell facility where equipment failures (outside of equipment that we support) fail and that inhibits/prohibits us from rendering services, then it’s suspended.  Some of this could include Power failures, local equipment not in our support, etc .
- Time incurred restoring Application data and/or functionality from tape media after Supplier has returned Equipment to service.
- Third Party Hardware Exception
- Adjustments to the Service Levels approved by CoreLogic in its sole discretion pursuant to the last sentence of Section 4.4 of the MSA in order to permit the performance of new or additional work activities as contemplated by Section 4.4 of the MSA.

Incidents and outages due to the following incident management exclusion reasons:
2.2.a.1 Scrub, Incident deemed misclassified by CoreLogic exclusion committee.
2.2.a.2 Scrub, Non-Supplier supported site.
2.2.a.3 Scrub, Server/System not in production (not in-service).
2.2.a.4 Scrub, CoreLogic Application related outage that is not Supplier infrastructure caused.
2.2.a.5 Scrub, duplicate Incident record.
2.2.a.6 Scrub, Scheduled Downtime per system.
2.2.a.7 Scrub, Monitoring Alerts, No outage or CoreLogic impact noted.
2.2.a.8 Scrub, Eligible Recipient requested escalation for Emergency Change, No CoreLogic outage.
2.2.a.9 Scrub, CoreLogic requested the Incident Severity be raised to bypass process/lead times.
2.2.a.10 Scrub, Non-Supplier Third Party outage.
2.2.a.11 Scrub, Final CoreLogic Resolver Group.
2.2.a.12 Scrub, Incident related to Supplier reported known errors where solution/remediation not approved by CoreLogic.
Supplemental definition of terms:
 
Low Volume Eligible:
No
Threshold parameters:
***% of Requests completed within ***
SLA Metrics and parameters:
(field names in OPAS)
Supporting Company+*
All Incident Recording during the Reporting Period that are not already include in previous SLAs
Priority*
Status.Resolved. Date/TIME
Opened Date/Time
Total Pending Time


CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

Logical description of the SLA calculation:
Report Criteria
(a) Company+*="CoreLogic ", “STARS”, “RELS”,”FINITI”
(b) Status.Resolved Date/TIME is within the data range selected for running the report
(c) Priority = “Medium”
(d) Opened Date/Time
(e) Exclude from SLA Reporting <> “Yes”

Calculations
Time to restore service = Status Resolved Date/Time - Opened Date/Time - Pending Time

Service Level Achievement
Number of Incidents with SLA Elapsed time under the threshold / Total number of Incidents for the Measurement Period * 100%


CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.


60.
2.3.i KM-SM-INCIDENT MANAGEMENT - LOW
DATES
SLA Start Date:
3/1/2015
First Reporting Period:
3/31/2015
First Report Date:
4/7/2015
Reporting Period:
***
Reporting Frequency:
***, on or before the *** following the reporting period
UNDERSTANDING
Contract Reference:


Category:
 
CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Key Measurement
Interpreted Intent of SLA:
Incident Handling Medium: Percent of Medium Incidents that are restored within the target timeframe. Measures the time interval between an Incident record being registered in the service management tool for Medium Incidents to the time normal service operation is restored via implementing a solution to the known error or by employing a workaround.
Associated hours of Operation:
Business hours see 1.4.8 Time Definitions  
Reporting Tools:
OPAS Incident Management
Exceptions:
Restoration Time does not include the following:
- Time that Incident Tickets are in "suspend mode" due to previously unknown third-party software defects.
- If there are instances or circumstances at a non-Dell facility where equipment failures (outside of equipment that we support) fail and that inhibits/prohibits us from rendering services, then it’s suspended.  Some of this could include Power failures, local equipment not in our support, etc .
- Time incurred restoring Application data and/or functionality from tape media after Supplier has returned Equipment to service.
- Third Party Hardware Exception
- Adjustments to the Service Levels approved by CoreLogic in its sole discretion pursuant to the last sentence of Section 4.4 of the MSA in order to permit the performance of new or additional work activities as contemplated by Section 4.4 of the MSA.

Incidents and outages due to the following incident management exclusion reasons:
2.2.a.1 Scrub, Incident deemed misclassified by CoreLogic exclusion committee.
2.2.a.2 Scrub, Non-Supplier supported site.
2.2.a.3 Scrub, Server/System not in production (not in-service).
2.2.a.4 Scrub, CoreLogic Application related outage that is not Supplier infrastructure caused.
2.2.a.5 Scrub, duplicate Incident record.
2.2.a.6 Scrub, Scheduled Downtime per system.
2.2.a.7 Scrub, Monitoring Alerts, No outage or CoreLogic impact noted.
2.2.a.8 Scrub, Eligible Recipient requested escalation for Emergency Change, No CoreLogic outage.
2.2.a.9 Scrub, CoreLogic requested the Incident Severity be raised to bypass process/lead times.
2.2.a.10 Scrub, Non-Supplier Third Party outage.
2.2.a.11 Scrub, Final CoreLogic Resolver Group.
2.2.a.12 Scrub, Incident related to Supplier reported known errors where solution/remediation not approved by CoreLogic.
Supplemental definition of terms:
 
Low Volume Eligible:
No
Threshold parameters:
***% of Requests completed within ***
SLA Metrics and parameters:
(field names in OPAS)
Supporting Company+*
All Incident Recording during the Reporting Period that are not already include in previous SLAs
Priority*
Status.Resolved. Date/TIME
Opened Date/Time
Total Pending Time


CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

Logical description of the SLA calculation:
Report Criteria
(a) Company+*="CoreLogic ", “STARS”, “RELS”,”FINITI”
(b) Status.Resolved Date/TIME is within the data range selected for running the report
(c) Priority = “Low”
(d) Opened Date/Time
(e) Exclude from SLA Reporting <> “Yes”

Calculations
Time to restore service = Status Resolved Date/Time - Opened Date/Time - Pending Time

Service Level Achievement
Number of Incidents with SLA Elapsed time under the threshold / Total number of Incidents for the Measurement Period * 100%

61.
2.3.j KM-SM-OPAS AVAILABILITY
DATES
SLA Start Date:
3/1/2015
First Reporting Period:
3/31/2015
First Report Date:
4/7/2015
Reporting Period:
***
Reporting Frequency:
***, on or before the *** following the reporting period
UNDERSTANDING

Contract Reference:


Category:
 

CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Key Measurement
Interpreted Intent of SLA:
Percentage OPAS Availability. OPAS Availability consists of time the OPAS ticketing system is fully available to users.
Associated hours of Operation:
24X7 see 1.4.8 Time Definitions  
Reporting Tools:
OPAS outage records
Exceptions:
 
Supplemental definition of terms:
 
Low Volume Eligible:
No
Threshold parameters:
***%
SLA Metrics and parameters:
(field names in OPAS)
Calendar
Maintenance Window
Performance Tool
Logical description of the SLA calculation:
Report Criteria
Use normal group & device (region/job name) approach where downtime are set tin OPAS with information on date, start time and end time of downtime.
Represented Total Downtime inclusive of planned change.

Calculations
Service Level Agreement = Total Number of Hours Uptime/Expected Uptime x 100%


CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.


62.
2.2.k KM-ENT-Purchase Order Creation
DATES
SLA Start Date:
7/1/2015
First Reporting Period:
8/1/2015
First Report Date:
9/5/2015
Reporting Period:
***
Reporting Frequency:
***, on or before the *** following the reporting period
UNDERSTANDING
Contract Reference:


Category:
 
CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Key Measurement
Interpreted Intent of SLA:
Measures Dell Purchase Orders (PO) created within the target timeframe, for hardware being purchased on CoreLogic’s behalf at CoreLogic’s request. This will encompass RU based server related and/or any approved project based purchase requests regardless of hardware or vendor. Measures the time interval between an OPAS request or project Work Order/Change Order being approved to the time of purchase order creation.
Associated hours of Operation:
Business hours - *** = 1 business day
Reporting Tools:
OPAS
Exceptions:
Any other purchase requests that are not RU based or through an approved project. Circuits are excluded, but circuit hardware is not.
CoreLogic cancellations of a PO request.

Supplemental definition of terms:
For the RU based purchase requests, the request types include:
Physical Server Install - (All Platform/Types)
Server Storage Request
Server Request - Hosted

For approved project based purchase requests, request types are irrelevant. Reference the methodology below.
Low Volume Eligible:
Yes, provided that if any single purchase request is not completed within ***, then this Low Volume exception shall not apply.
Threshold parameters:
***% of purchase orders created in the target timeframe:

*** (***) regardless of vendor or hardware type

Note: *** = 1 business day
SLA Metrics and parameters:
(field names in OPAS)
Supporting Company
Request Summary Name
Request Approval Date/Time
Request Assigned Date/Time
Request Completed Date/Time
Excluded in SLA Reporting


CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

Logical description of the SLA calculation:
Report Criteria
For RU based purchase requests in OPAS:
(a) Company+*="CoreLogic ", “STARS”, “RELS”
(b) Request Summary in:
Physical Server Install - (All Platform/Types)
Server Storage Request
Server Request - Hosted
(c) Request Approval Date/Time

For all types, to determine monthly data inclusion:
Dell Internal SRM Work Order creation Timestamp for Dell hardware or Ariba PO creation Timestamp for non-Dell hardware is within the date range selected for running the report

Calculations
For RU based purchase requests:
SLA = Dell Internal SRM PO Work Order creation Timestamp for Dell hardware or Ariba PO creation Timestamp for non-Dell hardware - OPAS Request Approval Date/Time

For approved project based requests:
SLA = Dell Internal SRM PO Work Order creation Timestamp for Dell hardware or Ariba PO creation Timestamp for non-Dell hardware - Work Order/Change Order Signature Date/Time

Service Level Achievement (Number of successfully completed purchase requests within SLA /Total number of purchase requests in the measurement period) * 100%

NOTE: Pending time is not excluded from measurement


CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.


63.
4.0.a KM-DR-Disaster Recovery Exercise - RTO
DATES
SLA Start Date:
3/1/2016
First Reporting Period:
4/1/2016
First Report Date:
4/7/2016
Reporting Period:
***
Reporting Frequency:
***, on or before the *** following the reporting period
UNDERSTANDING
Contract Reference:


Category:
 
CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Key Measurement
Interpreted Intent of SLA:
Percent of Product or Business Line infrastructure that is restored within the target timeframe based on published infrastructure Recovery Time Objectives (RTO) as agreed by both parties.
Measures the on-time percentage of applicable infrastructure RTO.
Associated hours of Operation:
N/A
Reporting Tools:
DRE RTO detailed data as provided by Dell
Exceptions:
If during the measurement period, the schedule DR exercise involves first time testing of Business Line / Product infrastructure & applications those results will be excluded from this measurement. This exception would not include first time testing of application subcomponents, where the Business Line / Product had been involved in prior exercise.
Supplemental definition of terms:
 
Low Volume Eligible:
No
Threshold parameters:
***% of infrastructure RTO objectives met in a DRE for each Product or Business Line
SLA Metrics and parameters:
(field names in OPAS)
 
Logical description of the SLA calculation:
Report Criteria
Published infrastructure RTO objectives
DRE RTO detailed data

Calculations
Service Level Achievement = (Count of infrastructure RTO objectives met in a DRE / Count of infrastructure RTO objectives in a DRE) * 100%



CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.

64.
4.0.b KM-DR-Disaster Recovery Exercise - RPO
DATES
SLA Start Date:
3/1/2016
First Reporting Period:
4/1/2016
First Report Date:
4/7/2016
Reporting Period:
***
Reporting Frequency:
***, on or before the *** following the reporting period
UNDERSTANDING
Contract Reference:


Category:
 
CORELOGIC-Dell Schedule A-3.1(Service Level Matrix)
CORELOGIC-Dell Supplement A

Key Measurement
Interpreted Intent of SLA:
Percent of Product or Business Line infrastructure that is restored within the target timeframe based on published infrastructure Recovery Point Objectives (RPO) as agreed by both parties using data recovery systems managed by Dell. Measures the actual data recovery point vs planned data recovery point.
Associated hours of Operation:
N/A
Reporting Tools:
DRE RPO detailed data as provided by Dell
Exceptions:
If during the measurement period, the schedule DR exercise involves first time testing of Business Line / Product infrastructure & applications those results will be excluded from this measurement. This exception would not include first time testing of application subcomponents, where the Business Line / Product had been involved in prior exercise.
Supplemental definition of terms:
 
Low Volume Eligible:
No
Threshold parameters:
***% of infrastructure RPO objectives met in a DRE for each Product or Business Line
SLA Metrics and parameters:
(field names in OPAS)
 
Logical description of the SLA calculation:
Report Criteria
Published infrastructure RPO objectives
DRE RPO detailed data

Calculations
Service Level Achievement = (Count of infrastructure RPO objectives met in a DRE / Count of infrastructure RPO objectives in a DRE) * 100%


CONFIDENTIAL MATERIAL APPEARING IN THIS DOCUMENT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION IN ACCORDANCE WITH THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED, AND RULE 24b-2 PROMULGATED THEREUNDER. OMITTED INFORMATION HAS BEEN REPLACED WITH “***”.


65.
Document History
The table below is used to track the actions taken upon this document and provide a history of when the action was taken, whom by and the action itself (update, review, approval or publication).

Date
Name
Version
8/15/2017
Initial creation
***
1.0
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 





Exhibit 21.1
SUBSIDIARIES OF THE COMPANY

Name of Subsidiary
State or Country Under Laws of Which Organized
ACN 105 907 319 Pty Ltd
Australia
ACN 108 719 197 Pty Ltd
Australia
ACN 108 794 449 Pty Ltd (formerly Megaw & Hogg Melbourne Pty
Australia
America’s Innovative Insurance Solutions, Inc.
California
Appraisal Scope Inc.
Maryland
BMH Asia Pacific Pty Ltd, t/n COMPARATOR
Australia
Brennan Partners Trust
Australia
CDS Business Mapping, LLC
Connecticut
Clareity Security, LLC
Arizona
Clareity Ventures, Inc.
Arizona
CompuNet Credit Services, LLC
Delaware
Cordell Information Pty Ltd
Australia
CoreLogic (India) Services Private Limited
India
CoreLogic Acquisition Co. I, LLC
Delaware
CoreLogic Acquisition Co. III, LLC
Delaware
CoreLogic Acquisition Co. IV, LLC
Delaware
CoreLogic AG
Switzerland
CoreLogic Australia Holdings Pty Limited
Australia
CoreLogic Australia Pty Limited
Australia
CoreLogic Background Data, LLC
Delaware
CoreLogic Case-Shiller, LLC
Delaware
CoreLogic Commercial Real Estate Services, Inc.
Florida
CoreLogic Credco of Puerto Rico, LLC
Delaware
CoreLogic Credco, LLC
Delaware
CoreLogic Default Information Services, LLC
Florida
CoreLogic Dorado, LLC
California
CoreLogic Flood Services, LLC
Delaware
CoreLogic Holdings II, Inc.
Delaware
CoreLogic Holdings Limited
United Kingdom
CoreLogic India Pty. Ltd.
Australia
CoreLogic Information Resources, LLC
Delaware
CoreLogic Investments Corporation
Cayman Islands
Corelogic NZ Limited
New Zealand
CoreLogic Rental Property Solutions, LLC
Delaware
CoreLogic SARL
France
CoreLogic Screening Services, LLC
Delaware
CoreLogic Services, LLC
Delaware
CoreLogic Solutions Canada, ULC
British Columbia, Canada
CoreLogic Solutions Limited
United Kingdom
CoreLogic Solutions, LLC
California
CoreLogic Spatial Solutions, LLC
Delaware
CoreLogic Tax Collection Services, LLC
Delaware
CoreLogic Tax Services, LLC
Delaware
CoreLogic Valuation Services, LLC
Delaware
CoreLogic Valuation Solutions, Inc.
California





CoreLogic Ventures Holdings Pty. Ltd.
Australia
CSAU Pty Ltd (formerly Carshow.com.au Pty Ltd)
Australia
DataQuick Information Systems, Inc.
Delaware
Decision Insight Information Group (U.S.) I, Inc.
Delaware
Decision Insight Information Group (U.S.) III, LLC
Delaware
ECMK Solutions Limited
United Kingdom
EQECAT, Inc.
Delaware
eTech Solutions Limited
United Kingdom
EVR Services Pty Ltd
Australia
Finiti, LLC*
Delaware
Finiti Group, LLC*
Delaware
Finiti Title, LLC*
Delaware
Finiti Title of Alabama, LLC*
Alabama
FNC Holding Company, Inc.
Mississippi
FNC br Services em Tecnologia Dainformacao Ltda
Brazil
FNC Brazil Holding Company, Inc.
Mississippi
FNC Brazil, Inc.
Mississippi
FNC, Inc.
Mississippi
FPS Direct, LLC
Delaware
Happy Home Buying, Ltd.
Cayman Islands
HEAU Pty Ltd
Australia
Jacisa Pty Ltd
Australia
LeadClick Media, LLC
California
Listem Australia Pty Ltd
Australia
Localwise Pty Ltd
Australia
Marshall & Swift/Boeckh (Canada) Ltd.
Canada
Marshall & Swift/Boeckh, LLC
Delaware
Mercury Network, LLC
Florida
MN Sponsor, Inc.
Delaware
Multifamily Community Insurance Agency, LLC
Maryland
Myriad Development BG
Bulgaria
Myriad Development, Inc.
Texas
Myriad NHD, LLC
Delaware
Myrp.com.au Pty Ltd
Australia
New Decision Insight Information Group (U.S.) III, Inc.
Delaware
Onthhouse.com.au Pty Ltd
Australia
OTH Web & Data Group Pty. Ltd.
Australia
Platinum Data Solutions, Inc.
California
Prime Valuation Services, LLC
Minnesota
PropertyWeb Pty Ltd
Australia
Real Soft Pty Ltd
Australia
Realtor.com.au Pty Ltd
Australia
RELS, LLC
Delaware
RELS Management Company, LLC
Delaware
RELS Title Services, LLC
Delaware
RES Direct, LLC
Delaware
Residex Pty Ltd.
Australia
RP (HK) Data Limited
Hong Kong
RP Data New Zealand Ltd
New Zealand
RP Data Pty Ltd
Australia





RP Data Radio Show Pty Ltd
Australia
RP Data Valuation Services Pty Ltd
Australia
Servicios Profesionales Atlas, S. de R.L. de C.V.
Mexico
Soluciones Prediales de Mexico, S. de R.L. de C.V.
Mexico
Teletrack, LLC
Georgia
Teletrack UK Limited
United Kingdom
The Ad Network Pty Ltd
Australia
Valex Group Pty Ltd
Australia
Valuation Exchange Pty Ltd
Australia
Valuation Ventures, LLC
Delaware
ValuePad, LLC
Maryland
* Not wholly owned





Exhibit 23.1
CONSENT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM
We hereby consent to the incorporation by reference in the Registration Statements on Form S-8 (Nos. 333-205114, 333-197988, 333-184292, 333-182957, 333-176353, 333-163197, 333-111829, and 333-134283) of CoreLogic, Inc. of our report dated February 27, 2018 relating to the financial statements, financial statement schedule and the effectiveness of internal control over financial reporting, which appears in this Form 10-K.

/s/ PricewaterhouseCoopers LLP
Irvine, California
February 27, 2018





Exhibit 31.1

CERTIFICATIONS

I, Frank D. Martell, certify that:

1.
I have reviewed this annual report on Form 10-K of CoreLogic, Inc.;

2.
Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3.
Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4.
The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

(a)
Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

(b)
Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

(c)
Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

(d)
Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5.
The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

(a)
All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

(b)
Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

Date: February 27, 2018
 
By: /s/ Frank D. Martell
 
Frank D. Martell
 
President and Chief Executive Officer
 
(Principal Executive Officer)





Exhibit 31.2

CERTIFICATIONS

I, James L. Balas, certify that:

1.
I have reviewed this annual report on Form 10-K of CoreLogic, Inc.;

2.
Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3.
Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4.
The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

(a)
Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

(b)
Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

(c)
Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

(d)
Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5.
The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

(a)
All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

(b)
Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

Date: February 27, 2018
By: /s/ James L. Balas
 
James L. Balas
 
Chief Financial Officer
 
(Principal Financial Officer) 
 





Exhibit 32.1

Certification pursuant to 18 U.S.C. Section 1350,
as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002

In connection with the Annual Report of CoreLogic, Inc. (the “Company”) filed on Form 10-K for the period ended December 31, 2017 , as filed with the Securities and Exchange Commission on the date hereof (the “Report”), I, Frank D. Martell, Chief Executive Officer of the Company, certify, pursuant to 18 U.S.C. §1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that:

(1)
the Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934, as amended; and

(2)
the information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.


 
 
By: /s/ Frank D. Martell
 
Frank D. Martell
 
President and Chief Executive Officer
 
(Principal Executive Officer)
 
Date:
February 27, 2018

The foregoing certification is being furnished solely to accompany the Report pursuant to 18 U.S.C. §1350, and is not being filed for purposes of Section 18 of the Securities Exchange Act of 1934, as amended, and is not to be incorporated by reference into any filing of the Company, whether made before or after the date hereof, regardless of any general incorporation language in such filing.





Exhibit 32.2
Certification pursuant to 18 U.S.C. Section 1350,
as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002

In connection with the Annual Report of CoreLogic, Inc. (the “Company”) filed on Form 10-K for the period ended December 31, 2017 , as filed with the Securities and Exchange Commission on the date hereof (the “Report”), I, James L. Balas, Chief Financial Officer of the Company, certify, pursuant to 18 U.S.C. §1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that:

(1)
the Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934, as amended; and

(2)
the information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.


 
By: /s/ James L. Balas
 
James L. Balas
 
Chief Financial Officer
 
(Principal Financial Officer)
 
Date:
February 27, 2018

The foregoing certification is being furnished solely to accompany the Report pursuant to 18 U.S.C. §1350, and is not being filed for purposes of Section 18 of the Securities Exchange Act of 1934, as amended, and is not to be incorporated by reference into any filing of the Company, whether made before or after the date hereof, regardless of any general incorporation language in such filing.