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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 10-Q
(Mark One)
☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the quarterly period ended March 31, 2021
OR
☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the transition period from              to             
UAL-20210331_G1.JPG
Commission
File Number
Exact Name of Registrant as Specified in its Charter,
Principal Executive Office Address and Telephone Number
State of
Incorporation 		I.R.S. Employer
Identification No.
001-06033 United Airlines Holdings, Inc. Delaware 36-2675207
233 South Wacker Drive, Chicago, Illinois 60606
(872) 825-4000
001-10323 United Airlines, Inc. Delaware 74-2099724
233 South Wacker Drive, Chicago, Illinois 60606
(872) 825-4000
Securities registered pursuant to Section 12(b) of the Act
Registrant Title of Each Class Trading Symbol Name of Each Exchange on Which Registered
United Airlines Holdings, Inc. Common Stock, $0.01 par value UAL The Nasdaq Stock Market LLC
United Airlines Holdings, Inc. Preferred Stock Purchase Rights None The Nasdaq Stock Market LLC
United Airlines, Inc. None None None
Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.
United Airlines Holdings, Inc. Yes ☒ No ☐ United Airlines, Inc. Yes ☒ No ☐
Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this Chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).
United Airlines Holdings, Inc. Yes ☒ No ☐ United Airlines, Inc. Yes ☒ No ☐
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of "large accelerated filer," "accelerated filer," "smaller reporting company," and "emerging growth company" in Rule 12b-2 of the Exchange Act.
United Airlines Holdings, Inc. Large accelerated filer ☒ Accelerated filer ☐ Non-accelerated filer ☐ Smaller reporting company ☐ Emerging growth company ☐
United Airlines, Inc. Large accelerated filer ☐ Accelerated filer ☐ Non-accelerated filer ☒ Smaller reporting company ☐ Emerging growth company ☐
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.
United Airlines Holdings, Inc. ☐
United Airlines, Inc. ☐
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).
United Airlines Holdings, Inc. Yes ☐ No ☒
United Airlines, Inc. Yes ☐ No ☒
The number of shares outstanding of each of the issuer's classes of common stock as of April 20, 2021 is shown below:
United Airlines Holdings, Inc.   323,578,254  shares of common stock ($0.01 par value)
United Airlines, Inc. 1,000  shares of common stock ($0.01 par value) (100% owned by United Airlines Holdings, Inc.)
OMISSION OF CERTAIN INFORMATION
This combined Quarterly Report on Form 10-Q is separately filed by United Airlines Holdings, Inc. and United Airlines, Inc. United Airlines, Inc. meets the conditions set forth in General Instruction H(1)(a) and (b) of Form 10-Q and is therefore filing this form with the reduced disclosure format allowed under that General Instruction.


United Airlines Holdings, Inc.
United Airlines, Inc.
Quarterly Report on Form 10-Q
For the Quarterly Period Ended March 31, 2021

Table of Contents
 
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PART I. FINANCIAL INFORMATION

ITEM 1. FINANCIAL STATEMENTS.

UNITED AIRLINES HOLDINGS, INC.
STATEMENTS OF CONSOLIDATED OPERATIONS (UNAUDITED)
(In millions, except per share amounts)
  Three Months Ended March 31,
  2021 2020
Operating revenue:  
Passenger revenue $ 2,316  $ 7,065 
Cargo 497  264 
Other operating revenue 408  650 
Total operating revenue 3,221  7,979 
Operating expense:
Salaries and related costs 2,224  2,955 
Aircraft fuel 851  1,726 
Depreciation and amortization 623  615 
Landing fees and other rent 519  623 
Regional capacity purchase 479  737 
Aircraft maintenance materials and outside repairs 269  434 
Distribution expenses 85  295 
Aircraft rent 55  50 
Special charges (credits) (1,377) 63 
Other operating expenses 874  1,453 
Total operating expense 4,602  8,951 
Operating loss (1,381) (972)
Nonoperating income (expense):
Interest expense (353) (171)
Interest capitalized 17  21 
Interest income 7  26 
Unrealized losses on investments, net (22) (319)
Miscellaneous, net (19) (699)
Total nonoperating expense, net (370) (1,142)
Loss before income tax benefit (1,751) (2,114)
Income tax benefit (394) (410)
Net loss $ (1,357) $ (1,704)
Loss per share, basic and diluted $ (4.29) $ (6.86)


The accompanying Combined Notes to Condensed Consolidated Financial Statements are an integral part of these statements.


3
UNITED AIRLINES HOLDINGS, INC.
STATEMENTS OF CONSOLIDATED COMPREHENSIVE INCOME (LOSS) (UNAUDITED)
(In millions)

  Three Months Ended March 31,
  2021 2020
Net loss $ (1,357) $ (1,704)
Other comprehensive income (loss), net of tax:
Employee benefit plans 14  (41)
Investments and other (1) (12)
Total other comprehensive income (loss), net of tax 13  (53)
Total comprehensive loss, net $ (1,344) $ (1,757)


The accompanying Combined Notes to Condensed Consolidated Financial Statements are an integral part of these statements.



4
UNITED AIRLINES HOLDINGS, INC.
CONSOLIDATED BALANCE SHEETS (UNAUDITED)
(In millions, except shares)
 
  March 31, 2021 December 31, 2020
ASSETS
Current assets:
Cash and cash equivalents $ 12,666  $ 11,269 
Short-term investments 309  414 
Restricted cash 254  255 
Receivables, less allowance for credit losses (2021 — $74; 2020 — $78)
1,389  1,295 
Aircraft fuel, spare parts and supplies, less obsolescence allowance (2021 — $502; 2020 — $478)
918  932 
Prepaid expenses and other 483  635 
Total current assets 16,019  14,800 
Operating property and equipment:
Flight equipment 38,851  38,218 
Other property and equipment 8,581  8,511 
Purchase deposits for flight equipment 1,439  1,166 
Total operating property and equipment 48,871  47,895 
Less — Accumulated depreciation and amortization (16,956) (16,429)
Total operating property and equipment, net 31,915  31,466 
Operating lease right-of-use assets 4,516  4,537 
Other assets:
Goodwill 4,527  4,527 
Intangibles, less accumulated amortization (2021 — $1,507; 2020 — $1,495)
2,840  2,838 
Restricted cash 218  218 
Deferred income taxes 520  131 
Investments in affiliates and other, less allowance for credit losses (2021 — $526; 2020 — $522)
1,107  1,031 
Total other assets 9,212  8,745 
Total assets $ 61,662  $ 59,548 
(continued on next page)















5


UNITED AIRLINES HOLDINGS, INC.
CONSOLIDATED BALANCE SHEETS (UNAUDITED)
(In millions, except shares)
  March 31, 2021 December 31, 2020
LIABILITIES AND STOCKHOLDERS' EQUITY
Current liabilities:
Accounts payable $ 1,838  $ 1,595 
Accrued salaries and benefits 2,267  1,960 
Advance ticket sales 5,502  4,833 
Frequent flyer deferred revenue 1,251  908 
Current maturities of long-term debt 1,783  1,911 
Current maturities of operating leases 623  612 
Current maturities of finance leases 179  182 
Other 724  724 
Total current liabilities 14,167  12,725 
Long-term debt 25,849  24,836 
Long-term obligations under operating leases 4,985  4,986 
Long-term obligations under finance leases 240  224 
Other liabilities and deferred credits:
Frequent flyer deferred revenue 4,858  5,067 
Pension liability 2,478  2,460 
Postretirement benefit liability 1,013  994 
Other financial liabilities from sale-leasebacks 1,568  1,140 
Other 1,298  1,156 
Total other liabilities and deferred credits 11,215  10,817 
Commitments and contingencies
Stockholders' equity:
Preferred stock —  — 
Common stock at par, $0.01 par value; authorized 1,000,000,000 shares; outstanding 323,577,438 and 311,845,232 shares at March 31, 2021 and December 31, 2020, respectively
4  4 
Additional capital invested 8,923  8,366 
Stock held in treasury, at cost (3,834) (3,897)
Retained earnings 1,239  2,626 
Accumulated other comprehensive loss (1,126) (1,139)
Total stockholders' equity 5,206  5,960 
Total liabilities and stockholders' equity $ 61,662  $ 59,548 

The accompanying Combined Notes to Condensed Consolidated Financial Statements are an integral part of these statements.




6
UNITED AIRLINES HOLDINGS, INC.
CONDENSED STATEMENTS OF CONSOLIDATED CASH FLOWS (UNAUDITED)
(In millions)
  Three Months Ended March 31,
  2021 2020
Cash Flows from Operating Activities:
Net cash provided by operating activities $ 447  $ 63 
Cash Flows from Investing Activities:
Capital expenditures (444) (1,959)
Purchases of short-term and other investments —  (541)
Proceeds from sale of short-term and other investments 105  927 
Other, net 10  1 
Net cash used in investing activities (329) (1,572)
Cash Flows from Financing Activities:
Proceeds from issuance of debt, net of discounts and fees 1,336  2,813 
Proceeds from equity issuance 532  — 
Payments of long-term debt, finance leases and other financing liabilities (569) (253)
Repurchases of common stock —  (353)
Other, net (21) (18)
Net cash provided by financing activities 1,278  2,189 
Net increase in cash, cash equivalents and restricted cash 1,396  680 
Cash, cash equivalents and restricted cash at beginning of the period 11,742  2,868 
Cash, cash equivalents and restricted cash at end of the period (a) $ 13,138  $ 3,548 
Investing and Financing Activities Not Affecting Cash:
Property and equipment acquired through the issuance of debt, finance leases and other $ 509  $ 128 
Lease modifications and lease conversions 22  439 
Right-of-use assets acquired through operating leases 180  30 
Warrants received for entering into agreements with Archer Aviation Inc ("Archer")
81  — 

(a) The following table provides a reconciliation of cash, cash equivalents and restricted cash to amounts reported within the consolidated balance sheet:
Current assets:
Cash and cash equivalents $ 12,666  $ 3,442 
Restricted cash — Current 254  — 
Restricted cash — Non-Current 218  106 
Total cash, cash equivalents and restricted cash $ 13,138  $ 3,548 

The accompanying Combined Notes to Condensed Consolidated Financial Statements are an integral part of these statements.
7
UNITED AIRLINES HOLDINGS, INC.
STATEMENTS OF CONSOLIDATED STOCKHOLDERS' EQUITY (UNAUDITED)
(In millions)
  Common
Stock 		Additional
Capital Invested 		Treasury Stock Retained Earnings Accumulated
Other Comprehensive Income (Loss) 		Total
Shares Amount
Balance at December 31, 2020 311.8  $ 4  $ 8,366  $ (3,897) $ 2,626  $ (1,139) $ 5,960 
Net loss —  —  —  —  (1,357) —  (1,357)
Other comprehensive income —  —  —  —  —  13  13 
Stock settled share-based compensation —  —  32  —  —  —  32 
Issuance of common stock 11.0  —  532  —  —  —  532 
Warrants issued —  —  47  —  —  —  47 
Net treasury stock issued for share-based awards 0.8  —  (54) 63  (30) —  (21)
Balance at March 31, 2021 323.6  $ 4  $ 8,923  $ (3,834) $ 1,239  $ (1,126) $ 5,206 
Balance at December 31, 2019 251.2  $ 3  $ 6,129  $ (3,599) $ 9,716  $ (718) $ 11,531 
Net loss —  —  —  —  (1,704) —  (1,704)
Other comprehensive loss —  —  —  —  —  (53) (53)
Stock settled share-based compensation —  —  22  —  —  —  22 
Repurchases of common stock (4.4) —  —  (342) —  —  (342)
Net treasury stock issued for share-based awards 0.5  —  (55) 40  (4) —  (19)
Adoption of new accounting standard (a) —  —  —  —  (17) —  (17)
Balance at March 31, 2020 247.3  $ 3  $ 6,096  $ (3,901) $ 7,991  $ (771) $ 9,418 

(a) Transition adjustment due to the adoption of Accounting Standards Update No. 2016-13, Financial Instruments—Credit Losses.

The accompanying Combined Notes to Condensed Consolidated Financial Statements are an integral part of these statements.
8

UNITED AIRLINES, INC.
STATEMENTS OF CONSOLIDATED OPERATIONS (UNAUDITED)
(In millions)
  Three Months Ended March 31,
  2021 2020
Operating revenue:  
Passenger revenue $ 2,316  $ 7,065 
Cargo 497  264 
Other operating revenue 408  650 
Total operating revenue 3,221  7,979 
Operating expense:
Salaries and related costs 2,224  2,955 
Aircraft fuel 851  1,726 
Depreciation and amortization 623  615 
Landing fees and other rent 519  623 
Regional capacity purchase 479  737 
Aircraft maintenance materials and outside repairs 269  434 
Distribution expenses 85  295 
Aircraft rent 55  50 
Special charges (credits) (1,377) 63 
Other operating expenses 874  1,453 
Total operating expense 4,602  8,951 
Operating loss (1,381) (972)
Nonoperating income (expense):  
Interest expense (353) (171)
Interest capitalized 17  21 
Interest income 7  26 
Unrealized losses on investments, net (22) (319)
Miscellaneous, net (19) (698)
Total nonoperating expense, net (370) (1,141)
Loss before income tax benefit (1,751) (2,113)
Income tax benefit (394) (409)
Net loss $ (1,357) $ (1,704)
The accompanying Combined Notes to Condensed Consolidated Financial Statements are an integral part of these statements.



9
UNITED AIRLINES, INC.
STATEMENTS OF CONSOLIDATED COMPREHENSIVE INCOME (LOSS) (UNAUDITED)
(In millions)

  Three Months Ended March 31,
  2021 2020
Net loss $ (1,357) $ (1,704)
Other comprehensive income (loss), net of tax:
Employee benefit plans 14  (41)
Investments and other (1) (12)
Total other comprehensive income (loss), net of tax 13  (53)
Total comprehensive loss, net $ (1,344) $ (1,757)
The accompanying Combined Notes to Condensed Consolidated Financial Statements are an integral part of these statements.

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UNITED AIRLINES, INC.
CONSOLIDATED BALANCE SHEETS (UNAUDITED)
(In millions, except shares)
 
  March 31, 2021 December 31, 2020
ASSETS
Current assets:
Cash and cash equivalents $ 12,666  $ 11,269 
Short-term investments 309  414 
Restricted cash 254  255 
Receivables, less allowance for credit losses (2021 — $74; 2020 — $78)
1,389  1,295 
Aircraft fuel, spare parts and supplies, less obsolescence allowance (2021 — $502; 2020 — $478)
918  932 
Prepaid expenses and other 483  635 
Total current assets 16,019  14,800 
Operating property and equipment:
Flight equipment 38,851  38,218 
Other property and equipment 8,581  8,511 
Purchase deposits for flight equipment 1,439  1,166 
Total operating property and equipment 48,871  47,895 
Less — Accumulated depreciation and amortization (16,956) (16,429)
Total operating property and equipment, net 31,915  31,466 
Operating lease right-of-use assets 4,516  4,537 
Other assets:
Goodwill 4,527  4,527 
Intangibles, less accumulated amortization (2021 — $1,507; 2020 — $1,495)
2,840  2,838 
Restricted cash 218  218 
Deferred income taxes 492  103 
Investments in affiliates and other, less allowance for credit losses (2021 — $526; 2020 — $522)
1,107  1,031 
Total other assets 9,184  8,717 
Total assets $ 61,634  $ 59,520 

(continued on next page)

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UNITED AIRLINES, INC.
CONSOLIDATED BALANCE SHEETS (UNAUDITED)
(In millions, except shares)
 
  March 31, 2021 December 31, 2020
LIABILITIES AND STOCKHOLDER'S EQUITY
Current liabilities:
Accounts payable $ 1,838  $ 1,595 
Accrued salaries and benefits 2,267  1,960 
Advance ticket sales 5,502  4,833 
Frequent flyer deferred revenue 1,251  908 
Current maturities of long-term debt 1,783  1,911 
Current maturities of operating leases 623  612 
Current maturities of finance leases 179  182 
Other 727  728 
Total current liabilities 14,170  12,729 
Long-term debt 25,849  24,836 
Long-term obligations under operating leases 4,985  4,986 
Long-term obligations under finance leases 240  224 
Other liabilities and deferred credits:
Frequent flyer deferred revenue 4,858  5,067 
Pension liability 2,478  2,460 
Postretirement benefit liability 1,013  994 
Other financial liabilities from sale-leasebacks 1,568  1,140 
Other 1,298  1,156 
Total other liabilities and deferred credits 11,215  10,817 
Commitments and contingencies
Stockholder's equity:
Common stock at par, $0.01 par value; authorized 1,000 shares; issued and outstanding 1,000 shares at both March 31, 2021 and December 31, 2020
—  — 
Additional capital invested 117  85 
Retained earnings 3,582  4,939 
Accumulated other comprehensive loss (1,126) (1,139)
Payable to parent 2,602  2,043 
Total stockholder's equity 5,175  5,928 
Total liabilities and stockholder's equity $ 61,634  $ 59,520 

The accompanying Combined Notes to Condensed Consolidated Financial Statements are an integral part of these statements.





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UNITED AIRLINES, INC.
CONDENSED STATEMENTS OF CONSOLIDATED CASH FLOWS (UNAUDITED)
(In millions)
  Three Months Ended March 31,
  2021 2020
Cash Flows from Operating Activities:
Net cash provided by operating activities $ 426  $ 45 
Cash Flows from Investing Activities:
Capital expenditures (444) (1,959)
Purchases of short-term investments and other investments —  (541)
Proceeds from sale of short-term and other investments 105  927 
Other, net 10  1 
Net cash used in investing activities (329) (1,572)
Cash Flows from Financing Activities:
Proceeds from issuance of debt, net of discounts and fees 1,336  2,813 
Proceeds from issuance of parent company stock 532  — 
Payments of long-term debt, finance leases and other financing liabilities (569) (253)
Dividend to UAL —  (353)
Net cash provided by financing activities 1,299  2,207 
Net increase in cash, cash equivalents and restricted cash 1,396  680 
Cash, cash equivalents and restricted cash at beginning of the period 11,742  2,862 
Cash, cash equivalents and restricted cash at end of the period (a) $ 13,138  $ 3,542 
Investing and Financing Activities Not Affecting Cash:
Property and equipment acquired through the issuance of debt, finance leases and other $ 509  $ 128 
Lease modifications and lease conversions 22  439 
Right-of-use assets acquired through operating leases 180  30 
Warrants received for entering into agreements with Archer
81  — 

(a) The following table provides a reconciliation of cash, cash equivalents and restricted cash to amounts reported within the consolidated balance sheet:
Current assets:
Cash and cash equivalents $ 12,666  $ 3,436 
Restricted cash — Current 254  — 
Restricted cash — Non-Current 218  106 
Total cash, cash equivalents and restricted cash $ 13,138  $ 3,542 

The accompanying Combined Notes to Condensed Consolidated Financial Statements are an integral part of these statements.
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UNITED AIRLINES, INC.
STATEMENTS OF CONSOLIDATED STOCKHOLDER'S EQUITY (UNAUDITED)
(In millions)
  Additional
Capital Invested 		Retained Earnings Accumulated
Other Comprehensive Income (Loss) 		(Receivable from) Payable to Related Parties, Net Total
Balance at December 31, 2020 $ 85  $ 4,939  $ (1,139) $ 2,043  $ 5,928 
Net loss —  (1,357) —  —  (1,357)
Other comprehensive income —  —  13  —  13 
Stock-settled share-based compensation 32  —  —  —  32 
Impact of UAL common stock issuance —  —  —  532  532 
Other —  —  —  27  27 
Balance at March 31, 2021 $ 117  $ 3,582  $ (1,126) $ 2,602  $ 5,175 
Balance at December 31, 2019 $ —  $ 12,353  $ (718) $ (143) $ 11,492 
Net loss —  (1,704) —  —  (1,704)
Other comprehensive loss —  —  (53) —  (53)
Dividend to UAL (12) (330) —  —  (342)
Stock-settled share-based compensation 22  —  —  —  22 
Adoption of new accounting standard (a) —  (17) —  —  (17)
Other —  —  —  (18) (18)
Balance at March 31, 2020 $ 10  $ 10,302  $ (771) $ (161) $ 9,380 

(a) Transition adjustment due to the adoption of Accounting Standards Update No. 2016-13, Financial Instruments—Credit Losses.


The accompanying Combined Notes to Condensed Consolidated Financial Statements are an integral part of these statements.
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UNITED AIRLINES HOLDINGS, INC. AND UNITED AIRLINES, INC.
COMBINED NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (UNAUDITED)
United Airlines Holdings, Inc. (together with its consolidated subsidiaries, "UAL" or the "Company") is a holding company, and its principal, wholly-owned subsidiary is United Airlines, Inc. (together with its consolidated subsidiaries, "United"). This Quarterly Report on Form 10-Q is a combined report of UAL and United, including their respective consolidated financial statements. As UAL consolidates United for financial statement purposes, disclosures that relate to activities of United also apply to UAL, unless otherwise noted. United's operating revenues and operating expenses comprise nearly 100% of UAL's revenues and operating expenses. In addition, United comprises approximately the entire balance of UAL's assets, liabilities and operating cash flows. When appropriate, UAL and United are named specifically for their individual contractual obligations and related disclosures and any significant differences between the operations and results of UAL and United are separately disclosed and explained. We sometimes use the words "we," "our," "us," and the "Company" in this report for disclosures that relate to all of UAL and United.
The UAL and United unaudited condensed consolidated financial statements shown here have been prepared as required by the U.S. Securities and Exchange Commission (the "SEC"). Some information and footnote disclosures normally included in financial statements that comply with accounting principles generally accepted in the United States ("GAAP") have been condensed or omitted as permitted by the SEC. The financial statements include all adjustments, including normal recurring adjustments and other adjustments, which are considered necessary for a fair presentation of the Company's financial position and results of operations. The UAL and United financial statements should be read together with the information included in the Company's Annual Report on Form 10-K for the fiscal year ended December 31, 2020 (the "2020 Form 10-K"). The Company's quarterly financial data is subject to seasonal fluctuations. Historically its second and third quarter financial results have reflected higher travel demand, and were better than its first and fourth quarter financial results; however, see Part I, Item 2 of this report for additional discussion regarding trends associated with the matters discussed in the "Impact of the COVID-19 Pandemic" section below.
Impact of the COVID-19 Pandemic
The novel coronavirus (COVID-19) pandemic, together with the measures implemented or recommended by governmental authorities and private organizations in response to the pandemic, has had an adverse impact that has been material to the Company's business, operating results, financial condition and liquidity.
The Company began experiencing a significant decline in international and domestic demand related to COVID-19 during the first quarter of 2020, and this reduction in demand has continued through the date of this report. The Company cut, relative to first quarter 2019 capacity, approximately 54% of its scheduled capacity for the first quarter of 2021. However, since March 2021, the Company has seen increasing demand for travel both domestically and in countries where entry is permitted. The Company expects its second quarter scheduled capacity to be down approximately 45% versus the second quarter of 2019. The full extent of the ongoing impact of COVID-19 on the Company's longer-term operational and financial performance will depend on future developments, including those outside our control related to the efficacy and speed of vaccination programs in curbing the spread of the virus, the introduction and spread of new variants of the virus which may be resistant to currently approved vaccines and the continuation of existing or implementing of new government travel restrictions.
The Company entered into a number of transactions to improve its liquidity. In the first quarter of 2021, the Company has:
•issued or entered into approximately $1.4 billion in new enhanced equipment trust certificate ("EETC") and government loans; and
•raised approximately $0.5 billion in net cash proceeds from the issuance and sale of UAL common stock.
Furthermore, on January 15, 2021, United entered into a Payroll Support Program Extension Agreement (the "PSP2 Agreement") with the U.S. Treasury Department ("Treasury") providing the Company with total funding of approximately $2.6 billion, pursuant to the Payroll Support Program established under Subtitle A of Title IV of Division N of the Consolidated Appropriations Act, 2021 (the "PSP Extension Law"). These funds were used to pay for the wages, salaries and benefits of United employees, including the payment of lost wages, salaries and benefits to returning employees. Approximately $1.9 billion was provided as a direct grant and $753 million as indebtedness evidenced by a 10-year senior unsecured promissory note (the "PSP2 Note"). The Company expects to receive an additional amount of approximately $391 million under the PSP2 Agreement, of which $117 million is expected to be in the form of an unsecured loan. See Note 2 of this report for additional information on the warrants issued in connection with the PSP2 Note and Note 8 of this report for a discussion of the PSP2 Note. As a result of the PSP2 Agreement, the Company offered an opportunity to return to active employment to employees who were impacted by involuntary furloughs.
15
The American Rescue Plan Act of 2021 ("PSP3") was enacted on March 11, 2021, authorizing Treasury to provide additional assistance to a passenger air carrier or contractor that (1) received financial assistance under the PSP Extension Law; (2) provided air transportation as of March 31, 2021 and (3) has not conducted involuntary terminations or furloughs or reduced pay rates or benefits between March 31, 2021 and the date on which the air carrier makes certain certifications that will be included in its PSP3 agreement with Treasury. The Company expects to enter into a PSP3 agreement with Treasury and expects to receive assistance of approximately $2.8 billion, of which approximately $0.8 billion is expected to be in the form of an unsecured loan. The Company also expects to issue, to Treasury, warrants to purchase up to approximately 1.5 million shares of UAL common stock at a strike price of $53.92.
During the first quarter of 2021, the Company offered Voluntary Separation Leave ("VSL") programs to certain U.S. based front-line employees. The Company offered, based on employee group, age and completed years of service, pay continuation, health care coverage and travel benefits. Approximately 4,500 employees elected to voluntarily separate from the Company. See Note 5 and Note 9 of this report for additional information on charges related to these programs.
On April 21, 2021, United issued, through a private offering to eligible purchasers, $4.0 billion in aggregate principal amount of two series of notes, consisting of $2.0 billion in aggregate principal amount of 4.375% senior secured notes due 2026 (the "2026 Notes") and $2.0 billion in aggregate principal amount of 4.625% senior secured notes due 2029 (the "2029 Notes" and, together with the 2026 Notes, the "Notes," and each a "series" of Notes). Concurrently with the closing of the offering of the Notes, United also entered into a new Term Loan Credit and Guaranty Agreement (the "New Term Loan Facility") initially providing term loans (the "New Term Loans") up to an aggregate amount of $5.0 billion and a new Revolving Credit and Guaranty Agreement (the "New Revolving Credit Facility" and, together with the New Term Loan Facility, the "New Loan Facilities") initially providing revolving loan commitments of up to $1.75 billion. United borrowed the full amount of the New Term Loans on April 21, 2021. United used the net proceeds from the offering of the Notes and borrowings under the New Term Loan Facility (i) to repay in full the $1.4 billion aggregate principal amount outstanding under the term loan facility (the "2017 Term Loan Facility") included in the Amended and Restated Credit and Guaranty Agreement, dated as of March 29, 2017 (the "Existing Credit Agreement"), the $1.0 billion aggregate principal amount outstanding under the revolving credit facility (the "2017 Revolving Credit Facility") included in the Existing Credit Agreement and the $520 million aggregate principal amount outstanding under the Loan and Guarantee Agreement, dated as of September 28, 2020, among United, UAL, Treasury and the Bank of New York Mellon, as administrative agent, as amended (the "CARES Act Loan” and, together with the 2017 Term Loan Facility and the 2017 Revolving Credit Facility, the "Facilities") entered into pursuant to the loan program established pursuant to the Coronavirus Aid, Relief, and Economic Security Act (the "CARES Act"), (ii) to pay fees and expenses relating to the offering of the Notes and (iii) for United's general corporate purposes. As a result of such repayments, the Facilities were terminated on April 21, 2021 and no further borrowings may be made thereunder. See Note 8 of this report for additional information on the Notes and the New Loan Facilities.
NOTE 1 - REVENUE
Revenue by Geography. The table below presents the Company's operating revenue by principal geographic region (as defined by the U.S. Department of Transportation) (in millions):
Three Months Ended March 31,
2021 2020
Domestic (U.S. and Canada) $ 2,111  $ 5,078 
Atlantic 410  1,215 
Pacific 308  806 
Latin America 392  880 
Total $ 3,221  $ 7,979 
Advance Ticket Sales. All tickets sold at any given point in time have travel dates through the next 12 months. The Company defers amounts related to future travel in its Advance ticket sales liability account. The Company's Advance ticket sales liability also includes credits issued to customers on electronic travel certificates ("ETCs") and future flight credits ("FFCs"), primarily for ticket cancellations, which can be applied towards a purchase of a new ticket. In February 2021, the Company extended the expiration dates for all tickets issued between May 1, 2019 and March 31, 2021 to March 31, 2022. As of March 31, 2021, the Company's Advance ticket sales liability included $2.8 billion related to these ETCs and FFCs. The Company records breakage revenue on the travel date for its estimate of tickets that will expire unused. To determine breakage, the Company uses its historical experience with refundable and nonrefundable expired tickets and other facts, such as recent aging trends, program changes and modifications that could affect the ultimate expiration patterns of tickets. Given the uncertainty of travel demand caused by COVID-19, a significant portion of the ETCs and FFCs may expire unused in future periods and get recognized as breakage. The Company will update its breakage estimates as future information is received.
16
The Company is unable to estimate the amount of the ETCs and FFCs that will be used within the next 12 months and has classified the entire amount of the Advance ticket sales liability in current liabilities even though some of the ETCs and FFCs could be used after the next 12 months. Also, the Company is unable to estimate the amount of the March 31, 2021 Advance ticket sales that will be recognized in revenue in 2021 compared to amounts refunded to customers or exchanged into ETCs.
In the three months ended March 31, 2021 and 2020, the Company recognized approximately $0.7 billion and $2.6 billion, respectively, of passenger revenue for tickets that were included in Advance ticket sales at the beginning of those periods.
Ancillary Fees. The Company charges fees, separately from ticket sales, for certain ancillary services that are directly related to passengers' travel, such as baggage fees, premium seat fees, inflight amenities fees and other ticket-related fees. These ancillary fees are part of the travel performance obligation and, as such, are recognized as passenger revenue when the travel occurs. The Company recorded $308 million and $705 million of ancillary fees within passenger revenue in the three months ended March 31, 2021 and 2020, respectively.
Frequent Flyer Accounting. The table below presents a roll forward of Frequent flyer deferred revenue (in millions):
Three Months Ended March 31,
2021 2020
Total Frequent flyer deferred revenue - beginning balance $ 5,975  $ 5,276 
Total miles awarded 272  559 
Travel miles redeemed (Passenger revenue) (123) (322)
Non-travel miles redeemed (Other operating revenue) (15) (25)
Total Frequent flyer deferred revenue - ending balance $ 6,109  $ 5,488 
In the three months ended March 31, 2021 and 2020, the Company recognized, in Other operating revenue, $362 million and $530 million, respectively, related to the marketing, advertising, non-travel miles redeemed (net of related costs) and other travel-related benefits of the mileage revenue associated with our various partner agreements including, but not limited to, our JPMorgan Chase Bank, N.A. co-brand agreement. The portion related to the MileagePlus miles awarded of the total amounts received from our various partner agreements is deferred and presented in the table above as an increase to the frequent flyer liability. We determine the current portion of our frequent flyer liability based on expected redemptions in the next 12 months. Given the uncertainty in travel demand caused by COVID-19, we currently estimate a large percentage of award redemptions will occur beyond 12 months; however, this estimate may change as travel demand and award redemptions become clearer in future periods.
NOTE 2 - LOSS PER SHARE
The computations of UAL's basic and diluted loss per share are set forth below (in millions, except per share amounts):
Three Months Ended March 31,
2021 2020
Loss available to common stockholders $ (1,357) $ (1,704)
Weighted-average shares outstanding, basic and diluted 316.6  248.5 
Loss per share, basic and diluted $ (4.29) $ (6.86)

During the first quarter of 2021, UAL entered into a warrant agreement with Treasury pursuant to which UAL issued to Treasury warrants to purchase up to approximately 1.7 million shares of UAL common stock (the "PSP2 Warrants"). The PSP2 Warrants have a strike price of $43.26 per share. The PSP2 Warrants will expire five years after issuance, and are exercisable either through net share settlement in cash or in shares of UAL common stock, at UAL's option. The relative fair value of the PSP2 Warrants was calculated using a Black-Scholes options pricing model, and approximately $47 million was recorded within stockholders' equity with an offset to the CARES Act grant credit. The PSP2 Warrants contain customary anti-dilution provisions, registration rights and are freely transferable. Pursuant to the terms of the PSP2 Warrants, PSP2 Warrant holders do not have any voting rights. As of March 31, 2021, the Company had the following warrants outstanding:
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Warrant Description Number of Shares of UAL Common Stock (in millions) Exercise Price Expiration Dates
PSP1 Warrants (a) 4.8  $ 31.50  4/20/2025 — 9/30/2025
CARES Act Loan Warrants (b) 1.7  31.50  9/28/2025
PSP2 Warrants 1.7  43.26  1/15/2026 — 3/8/2026
Total 8.2 
(a)
Warrants issued in connection with the $1.5 billion 10-year senior unsecured promissory note with Treasury provided under the Payroll Support Program of the CARES Act ("PSP1").
(b) Warrants issued in connection with the CARES Act Loan.
On June 15, 2020, UAL entered into an equity distribution agreement with Citigroup Global Markets Inc., BofA Securities, Inc. and J.P. Morgan Securities LLC, relating to the issuance and sale from time to time by UAL (the "2020 ATM Offering"), of up to 28 million shares of UAL's common stock, par value $0.01 per share. In the first quarter of 2021, the Company sold approximately 7 million shares at an average price of $42.98 per share, with net proceeds to the Company of approximately $282 million. With these sales, the Company sold all of the shares authorized under the 2020 ATM Offering.
On March 3, 2021, the Company entered into an equity distribution agreement (the "Distribution Agreement") with Morgan Stanley & Co. LLC, AmeriVet Securities, Inc., Barclays Capital Inc., BofA Securities, Inc., BBVA Securities Inc., BNP Paribas Securities Corp., Citigroup Global Markets Inc., Credit Agricole Securities (USA) Inc., Credit Suisse Securities (USA) LLC, Deutsche Bank Securities Inc., Goldman Sachs & Co. LLC, J.P. Morgan Securities LLC, Loop Capital Markets LLC and Wells Fargo Securities, LLC (collectively, the "Managers"), relating to the issuance and sale from time to time by UAL (the "2021 ATM Offering"), through the Managers, of up to 37 million shares of UAL's common stock, par value $0.01 per share (the "2021 ATM Shares"). Sales of the 2021 ATM Shares, if any, under the Distribution Agreement may be made in any transactions that are deemed to be "at the market offerings" as defined in Rule 415 under the Securities Act of 1933, as amended (the "Securities Act"). Under the terms of the Distribution Agreement, UAL may also sell the 2021 ATM Shares to any Manager, as principal for its own account, at a price agreed upon at the time of sale. If UAL sells the 2021 ATM Shares to a Manager as principal, UAL will enter into a separate terms agreement with such Manager. During the quarter ended March 31, 2021, approximately 4 million shares were sold in the 2021 ATM Offering at an average price of $57.50 per share, with net proceeds to the Company totaling approximately $250 million.
NOTE 3 - ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)
The tables below present the components of the Company's accumulated other comprehensive income (loss), net of tax ("AOCI") (in millions):
Pension and Other Postretirement Liabilities Investments and Other Deferred Taxes Total
Balance at December 31, 2020 $ (1,102) $ 2  $ (39) $ (1,139)
Changes in value 13  (1) (3) 9 
Amounts reclassified to earnings 5  (a) —  (1) 4 
Balance at March 31, 2021 $ (1,084) $ 1  $ (43) $ (1,126)
Balance at December 31, 2019 $ (560) $ 2  $ (160) $ (718)
Changes in value (49) (16) 15  (50)
Amounts reclassified to earnings (4) (a) —  1  (3)
Balance at March 31, 2020 $ (613) $ (14) $ (144) $ (771)
(a) This AOCI component is included in the computation of net periodic pension and other postretirement costs (see Note 5 of this report for additional information).
NOTE 4 - INCOME TAXES
The Company's effective tax rate for the three months ended March 31, 2021 and March 31, 2020 was 22.5% and 19.4%, respectively. The provision for income taxes is based on the estimated annual effective tax rate which represents a blend of federal, state and foreign taxes and includes the impact of certain nondeductible items. The first quarter 2020 rate was impacted by a $66 million valuation allowance related to unrealized capital losses. We recognize deferred tax assets to the extent that we
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believe these assets are more likely than not to be realized. The Company's management assesses available positive and negative evidence regarding the Company's ability to realize its deferred tax assets and records a valuation allowance when it is more likely than not that deferred tax assets will not be realized. On the basis of this evaluation, we continue to maintain a valuation allowance of $242 million as of March 31, 2021 which is primarily attributable to deferred tax assets on unrealized capital losses and certain state net operating losses and state credits.
NOTE 5 - EMPLOYEE BENEFIT PLANS
Defined Benefit Pension and Other Postretirement Benefit Plans. The Company's net periodic benefit cost includes the following components for the three months ended March 31 (in millions):
Pension Benefits Other Postretirement Benefits Affected Line Item
in the Statements of
 Consolidated Operations
2021 2020 2021 2020
Service cost $ 60  $ 54  $ 2  $ 2  Salaries and related costs
Interest cost 46  56  6  7  Miscellaneous, net
Expected return on plan assets (71) (91) —  —  Miscellaneous, net
Amortization of unrecognized (gain) loss 43  35  (7) (11) Miscellaneous, net
Amortization of prior service credit —  —  (31) (31) Miscellaneous, net
Special termination benefits —  —  46  —  Miscellaneous, net
Other —  3  —  —  Miscellaneous, net
Total $ 78  $ 57  $ 16  $ (33)
As part of a first quarter VSL program, the Company offered special termination benefits in the form of additional subsidies for retiree medical costs for certain U.S.-based front-line employees. The subsidies are in the form of a one-time contribution into the employee's Retiree Health Account of $125,000 for full-time employees and $75,000 for part-time employees. As a result, the Company recorded $46 million for those additional benefits in the first quarter of 2021.
Share-Based Compensation. In the three months ended March 31, 2021, UAL granted share-based compensation awards pursuant to the United Continental Holdings, Inc. 2017 Incentive Compensation Plan. These share-based compensation awards included 2.8 million restricted stock units ("RSUs"), consisting of 1.2 million time-vested RSUs and 1.6 million short-term performance-based RSUs. The time-vested RSUs vest equally in 25% increments every 6 months over a two-year period from the date of grant (on August 31st and February 28th). The short-term performance-based RSUs vest upon the achievement of established goals based on financial and customer satisfaction metrics for the performance period January 1, 2021 to December 31, 2021. RSUs are generally equity awards settled in stock for domestic employees and liability awards settled in cash for international employees. The cash payments are based on the 20-day average closing price of UAL common stock immediately prior to the vesting date.
The table below presents information related to share-based compensation (in millions):
Three Months Ended March 31,
2021 2020
Share-based compensation expense $ 34  $ 18 
March 31, 2021 December 31, 2020
Unrecognized share-based compensation $ 203  $ 88 
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NOTE 6 - FINANCIAL INSTRUMENTS AND FAIR VALUE MEASUREMENTS
The table below presents disclosures about the financial assets and liabilities measured at fair value on a recurring basis in UAL's financial statements (in millions):
March 31, 2021 December 31, 2020
Total Level 1 Level 2 Level 3 Total Level 1 Level 2 Level 3
Cash and cash equivalents $ 12,666  $ 12,666  $ —  $ —  $ 11,269  $ 11,269  $ —  $ — 
Restricted cash - current 254  254  —  —  255  255  —  — 
Restricted cash - non-current 218  218  —  —  218  218  —  — 
Short-term investments:
Corporate debt 252  —  252  —  330  —  330  — 
Asset-backed securities 35  —  35  —  51  —  51  — 
U.S. government and agency notes 22  —  22  —  33  —  33  — 
Long-term investments:
Equity securities 182  182  —  —  205  205  —  — 
Other assets 116  —  81  35  36  —  —  36 
Restricted cash - current — Primarily includes $217 million of cash collateral for a standby letter of credit associated with guarantees related to the BRW Term Loan (as defined below). See Note 7 of this report for additional information on the BRW Term Loan and guarantees. The balance also includes amounts to be used for the payment of fees, principal and interest on senior secured notes and a secured term loan facility (the "MileagePlus Financing") secured by substantially all of the assets of Mileage Plus Holdings, LLC, a direct wholly-owned subsidiary of United.
Restricted cash - non-current — Primarily includes collateral associated with the MileagePlus Financing, collateral for letters of credit and collateral associated with facility leases and other insurance-related obligations.
Short-term investments — The short-term investments shown in the table above are classified as available-for-sale. As of March 31, 2021, corporate debt securities have remaining maturities of less than two years, asset-backed securities have remaining maturities of less than one year to approximately nine years and U.S. government and agency notes have maturities of less than one year.
Equity securities — Equity securities represent United's investment in Azul Linhas Aéreas Brasileiras S.A. ("Azul"), consisting of approximately 8% of Azul's outstanding preferred shares (representing approximately 2% of the total capital stock of Azul). The Company recorded $23 million and $293 million in losses during the three months ended March 31, 2021 and 2020, respectively, for changes to the fair market value of its equity investment in Azul in Unrealized losses on investments, net in the Company's statements of consolidated operations. The carrying value of our investment in Azul was $182 million at March 31, 2021.
Other assets — The other assets represent warrants provided to United for the purchase of Class B membership units in Alclear Holdings, LLC and warrants for the purchase of shares from Archer.
Investments presented in the table above have the same fair value as their carrying value.
Other fair value information. The table below presents the carrying values and estimated fair values of financial instruments not presented in the tables above (in millions). Carrying amounts include any related discounts, premiums and issuance costs:
March 31, 2021 December 31, 2020
Carrying Amount Fair Value Carrying Amount Fair Value
Total Level 1 Level 2 Level 3 Total Level 1 Level 2 Level 3
Long-term debt $ 27,632  $ 28,939  $ —  $ 22,644  $ 6,295  $ 26,747  $ 27,441  $ —  $ 21,985  $ 5,456 
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Fair value of the financial instruments included in the tables above was determined as follows:
Description Fair Value Methodology
Cash and cash equivalents The carrying amounts approximate fair value because of the short-term maturity of these assets.
Short-term investments,
Equity securities and
Restricted cash (current and non-current) 		Fair value is based on (a) the trading prices of the investment or similar instruments, (b) an income approach, which uses valuation techniques to convert future amounts into a single present amount based on current market expectations about those future amounts when observable trading prices are not available, or (c) broker quotes obtained by third-party valuation services.
Other assets Fair value is determined utilizing the Black-Scholes options pricing model or observable market prices.
Long-term debt Fair values were based on either market prices or the discounted amount of future cash flows using our current incremental rate of borrowing for similar liabilities or assets.
Avianca Loan. Avianca Holdings S.A. ("AVH") and certain of its affiliates filed voluntary reorganization proceedings under Chapter 11 of the United States Bankruptcy Code in the U.S. Bankruptcy Court for the Southern District of New York on May 10, 2020 (the "AVH Reorganization Proceedings"). As part of the AVH Reorganization Proceedings, the Company has a debtor-in-possession ("DIP") term loan ("DIP Loan") receivable under the terms of the DIP credit agreement. The DIP Loan is not convertible. It bears paid-in-kind interest at a rate of 14.5% per annum and has a scheduled maturity date in November 2021. The DIP Loan becomes immediately payable upon AVH's emergence from bankruptcy, in either cash or shares of AVH stock, at AVH's election. As of March 31, 2021, the DIP Loan had a balance of $164 million and was recorded in Receivables on the Company's consolidated balance sheet.
NOTE 7 - COMMITMENTS AND CONTINGENCIES
Commitments. As of March 31, 2021, United had firm commitments and options to purchase aircraft from The Boeing Company ("Boeing"), Airbus S.A.S. ("Airbus") and Embraer S.A. ("Embraer") as presented in the table below:
Scheduled Aircraft Deliveries
Aircraft Type Number of Firm
 Commitments (a) 		Last Nine Months
of 2021 		2022 After 2022
Airbus A321XLR 50  —  —  50 
Airbus A350 45  —  —  45 
Boeing 737 MAX 180  13  40  127 
Boeing 787 9  9  —  — 
Embraer E175 4  4  —  — 
(a) United also has options and purchase rights for additional aircraft.
The aircraft listed in the table above are scheduled for delivery through 2030. To the extent the Company and the aircraft manufacturers with whom the Company has existing orders for new aircraft agree to modify the contracts governing those orders, the amount and timing of the Company's future capital commitments could change.
United also has an agreement to purchase seven used Boeing 737-700 aircraft with expected delivery dates in 2021. In addition, United has an agreement to purchase 15 used Airbus A319 aircraft, which it intends to sell, with expected delivery dates in 2021 and 2022.
In 2020, United entered into agreements with third parties to finance through sale and leaseback transactions new Boeing model 787-9 aircraft and Boeing model 737 MAX aircraft subject to purchase agreements between United and Boeing. In connection with the delivery of each aircraft from Boeing, United assigned its right to purchase such aircraft to the buyer, and simultaneous with the buyer's purchase from Boeing, United entered into a long-term lease for such aircraft with the buyer as lessor. Ten Boeing model aircraft were delivered in the first quarter of 2021 under these transactions (and each is presently subject to a long-term lease to United). Remaining aircraft in the agreements are scheduled to be delivered in the last nine months of 2021. Upon delivery of aircraft in these sale and leaseback transactions in 2021, the Company accounted for six of these aircraft, which have a repurchase option at a price other than fair value, as part of Flight equipment on the Company's consolidated balance sheet and the related obligation recorded in Other current liabilities and Other financial liabilities from sale-leasebacks (noncurrent) since they do not qualify for sale recognition. The remaining four aircraft that qualified for sale recognition were recorded as Operating lease right-of-use assets and Current/Long-term obligations under operating leases on the Company's consolidated balance sheet after recognition of related gains on such sale.
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The table below summarizes United's commitments as of March 31, 2021, which include aircraft and related spare engines, aircraft improvements and all non-aircraft capital commitments (in billions):
Last nine months of 2021 $ 4.0 
2022 2.9 
2023 2.8 
2024 1.7 
2025 2.1 
After 2025 10.2 
$ 23.7 
Regional CPAs. The table below summarizes the Company's expected future payments through the end of the terms of our capacity purchase agreements ("CPAs"), excluding aircraft ownership costs and variable pass-through costs such as fuel and landing fees, among others. Our future commitments under our CPAs are dependent on numerous variables, and are, therefore, difficult to predict. We have set forth below estimates based on our current assumptions of our anticipated level of flight activity or any contractual minimum utilization levels if applicable, whichever is higher. Based on these assumptions as of March 31, 2021, our estimated future payments through the end of the terms of our CPAs are presented in the table below (in billions):
Last nine months of 2021 $ 1.6 
2022 2.1 
2023 1.9 
2024 1.7 
2025 1.4 
After 2025 3.7 
$ 12.4 
Guarantees. As of March 31, 2021, United is the guarantor of approximately $1.9 billion in aggregate principal amount of tax-exempt special facilities revenue bonds and interest thereon. These bonds, issued by various airport municipalities, are payable solely from rentals paid under long-term agreements with the respective governing bodies. The leasing arrangements associated with these obligations are accounted for as operating leases recognized on the Company's consolidated balance sheet with the associated expense recorded on a straight-line basis over the expected lease term. All of these bonds are due between 2023 and 2038.
In November 2018, United, as lender, entered into a Term Loan Agreement (the "BRW Term Loan Agreement") with, among others, BRW Aviation Holding LLC and BRW Aviation LLC ("BRW"), as guarantor and borrower, respectively. BRW Aviation Holding LLC and BRW are affiliates of Synergy Aerospace Corporation, and BRW is the majority shareholder of AVH. Pursuant to the BRW Term Loan Agreement, United provided to BRW a $456 million term loan (the "BRW Term Loan"). In November 2018, in connection with funding the BRW Term Loan Agreement, the Company entered into an agreement with Kingsland Holdings Limited ("Kingsland"), AVH's largest minority shareholder, pursuant to which, in return for Kingsland's pledge of its 144.8 million common shares of AVH (which are eligible to be converted into the same number of preferred shares, which may be deposited with the depositary for AVH's American Depositary Receipts ("ADRs"), the class of AVH securities that trades on the NYSE, in exchange for 18.1 million ADRs) and its consent to BRW's pledge of its AVH common shares to United under the BRW Term Loan Agreement and related agreements, United (1) granted to Kingsland the right to put its AVH common shares to United at market price on the fifth anniversary of the BRW Term Loan Agreement or upon certain sales of AVH common shares owned by BRW, including upon a foreclosure of United's security interest, and (2) guaranteed BRW's obligation to pay Kingsland the difference if the market price of AVH common shares on the fifth anniversary, or upon any such sale, as applicable, is less than $12 per ADR on the NYSE, for an aggregate maximum possible combined put payment and guarantee amount on the fifth anniversary of $217 million. Due to AVH’s financial uncertainty and subsequent bankruptcy filing in 2019, the Company recorded the full amount of the guarantee as a liability. Additionally, the Company posted $217 million as cash collateral for a standby letter of credit in favor of Citibank, N.A. that serves as security for a loan from Citibank to Kingsland (recorded in Restricted cash – current on the Company's consolidated balance sheet). Any drawings under the letter of credit would offset the Company's maximum possible put and guarantee payment to Kingsland by an equal amount. The posting of this collateral, and any potential credit against the Company's put and guarantee payment, are entirely related to the original transactions entered in 2018 and do not represent any new or incremental investment.
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As of March 31, 2021, United is the guarantor of $116 million of aircraft mortgage debt issued by one of United's regional carriers. The aircraft mortgage debt is subject to similar increased cost provisions as described below for the Company's debt, and the Company would potentially be responsible for those costs under the guarantees.
Increased Cost Provisions. In United's financing transactions that include loans in which United is the borrower, United typically agrees to reimburse lenders for any reduced returns with respect to the loans due to any change in capital requirements and, in the case of loans with respect to which the interest rate is based on the London Interbank Offered Rate (LIBOR), for certain other increased costs that the lenders incur in carrying these loans as a result of any change in law, subject, in most cases, to obligations of the lenders to take certain limited steps to mitigate the requirement for, or the amount of, such increased costs. At March 31, 2021, the Company had $10.4 billion of floating rate debt with remaining terms of up to approximately 12 years that are subject to these increased cost provisions. In several financing transactions involving loans or leases from non-U.S. entities, with remaining terms of up to approximately 12 years and an aggregate balance of $8.2 billion, the Company bears the risk of any change in tax laws that would subject loan or lease payments thereunder to non-U.S. entities to withholding taxes, subject to customary exclusions.
Labor Negotiations. As of March 31, 2021, the Company had approximately 84,100 employees, of whom approximately 85% were represented by various U.S. labor organizations.
Credit Card Processing Agreements. The Company has agreements with financial institutions that process customer credit card transactions for the sale of air travel and other services. Under certain of the Company's credit card processing agreements, the financial institutions in certain circumstances have the right to require that the Company maintain a reserve equal to a portion of advance ticket sales that has been processed by that financial institution, but for which the Company has not yet provided the air transportation. Such financial institutions may require cash or other collateral reserves to be established or withholding of payments related to receivables to be collected, including if the Company does not maintain certain minimum levels of unrestricted cash, cash equivalents and short-term investments.
NOTE 8 - DEBT
As of March 31, 2021, United had $1.0 billion available for borrowing under the 2017 Revolving Credit Facility at any time until April 1, 2022 and $1.0 billion aggregate principal amount outstanding under the 2017 Revolving Credit Facility. United also had $1.4 billion aggregate principal amount outstanding under the 2017 Term Loan Facility. On April 21, 2021, United paid all amounts outstanding under the 2017 Revolving Credit Facility and the 2017 Term Loan Facility, terminated the 2017 Revolving Credit Facility and the 2017 Term Loan Facility and entered into the New Loan Facilities described below.
EETCs. In February 2021, United created EETC pass-through trusts which issued pass-through certificates. The proceeds from the issuance of the pass-through certificates are used to purchase equipment notes issued by United and secured by its aircraft financed with the proceeds of such notes. The Company records the debt obligation upon issuance of the equipment notes rather than upon the initial issuance of the pass-through certificates. The pass-through certificates represent fractional undivided interests in the respective pass-through trusts and are not obligations of United. The payment obligations under the equipment notes are those of United. Proceeds received from the sale of pass-through certificates are initially held by a depositary in escrow for the benefit of the certificate holders until United issues equipment notes to the trust, which purchases such notes with a portion of the escrowed funds. These escrowed funds are not guaranteed by United and are not reported as debt on our consolidated balance sheet because the proceeds held by the depositary are not United's assets. Certain details of the pass-through trusts with proceeds received from issuance of debt in 2021 are as follows (in millions, except stated interest rate):
EETC Issuance Date Class Face Amount Stated interest rate Total proceeds received from issuance of debt Total debt recorded as of March 31, 2021
February 2021 B $ 600  4.88% $ 600  $ 600 
PSP2 Note. During the first quarter of 2021, UAL issued a $753 million PSP2 Note to Treasury evidencing senior unsecured indebtedness of UAL. The PSP2 Note is guaranteed by United, and will mature ten years after issuance on January 15, 2031 (the "Maturity Date"). If any subsidiary of UAL (other than United) guarantees other unsecured indebtedness of UAL with a principal balance in excess of a specified amount, then such subsidiary shall be required to guarantee the obligations of UAL under the PSP2 Note. UAL may, at its option, prepay the PSP2 Note, at any time, and from time to time, at par. UAL is required to prepay the PSP2 Note upon the occurrence of certain change of control triggering events. The PSP2 Note does not require any amortization, and is to be repaid in full on the Maturity Date. Interest on the PSP2 Note is payable semi-annually in arrears on the last business day of March and September of each year, beginning on March 31, 2021, at a rate of 1.00% in years 1 through 5, and at the Secured Overnight Financing Rate (SOFR) plus 2.00% in years 6 through 10.
As of March 31, 2021, UAL and United were in compliance with their respective debt covenants.
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The table below presents the Company's contractual principal payments (not including $533 million of unamortized debt discount, premiums and debt issuance costs) at March 31, 2021 under then-outstanding long-term debt agreements (in millions):
Last nine months of 2021 $ 1,427 
2022 3,952 
2023 2,792 
2024 5,257 
2025 3,841 
After 2025 10,896 
$ 28,165 
Notes. On April 21, 2021, United issued, through a private offering to eligible purchasers, $4.0 billion in aggregate principal amount of two series of Notes, consisting of $2.0 billion in aggregate principal amount of the 2026 Notes and $2.0 billion in aggregate principal amount of the 2029 Notes. The 2026 Notes, issued at a price of 100% of their principal amount, bear interest at a rate of 4.375% per annum and will mature on April 15, 2026. The 2029 Notes, issued at a price of 100% of their principal amount, bear interest at a rate of 4.625% per annum and will mature on April 15, 2029. The Notes are guaranteed on an unsecured basis by UAL.
New Loan Facilities. Concurrently with the closing of the offering of the Notes, United also entered into the New Loan Facilities, consisting of the New Term Loan Facility initially providing New Term Loans up to an aggregate amount of $5.0 billion and the New Revolving Credit Facility initially providing revolving loan commitments of up to $1.75 billion. United borrowed the full amount of the New Term Loans on April 21, 2021, which bear interest at a variable rate equal to LIBOR (but not less than 0.75% per annum) plus a margin of 3.75% per annum. The principal amount of the New Term Loan Facility must be repaid in consecutive quarterly installments of 0.25% of the original principal amount thereof with the balance due at maturity. Borrowings under the New Revolving Credit Facility bear interest at a variable rate equal to LIBOR plus a margin of 3.00% to 3.50% per annum. United pays a commitment fee equal to 0.75% per annum on the undrawn amount available under the New Revolving Credit Facility.
United used the net proceeds from the offering of the Notes and borrowings under the New Term Loan Facility (i) to repay in full all of the Facilities, including the $1.4 billion aggregate principal amount outstanding under the 2017 Term Loan Facility, the $1.0 billion aggregate principal amount outstanding under the 2017 Revolving Credit Facility and the $520 million aggregate principal amount outstanding under the CARES Act Loan, (ii) to pay fees and expenses relating to the offering of the Notes and (iii) for United’s general corporate purposes. As a result of such repayments, the Facilities were terminated on April 21, 2021 and no further borrowings may be made thereunder.
The Notes and the New Loan Facilities are secured on a senior basis by security interests granted by United to the collateral trustee for the benefit of the holders of the Notes and the lenders under the New Loan Facilities, among other parties, on the following: (i) all of United's route authorities granted by the U.S. Department of Transportation to operate scheduled service between any international airport located in the United States and any international airport located in any country other than the United States (except Cuba), (ii) United's rights to substantially all of its landing and take-off slots at foreign and domestic airports, including at John F. Kennedy International Airport, LaGuardia Airport and Ronald Reagan Washington National Airport (subject to certain exclusions), and (iii) United's rights to use or occupy space at airport terminals, each to the extent necessary at the relevant time for servicing scheduled air carrier service authorized by an applicable route authority.
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NOTE 9 - SPECIAL CHARGES (CREDITS)
For the three months ended March 31, special charges (credits), certain credit losses and unrealized losses on investments in the statements of consolidated operations consisted of the following (in millions):
Three Months Ended
March 31,
2021 2020
CARES Act grant $ (1,810) $ — 
Severance and benefit costs 417  — 
Impairment of assets —  50 
(Gains) losses on sale of assets and other special charges 16  13 
Total operating special charges (credits) (1,377) 63 
Nonoperating special termination benefits 46  — 
Nonoperating unrealized losses on investments, net 22  319 
Nonoperating credit loss on BRW Term Loan and related guarantee —  697 
Total nonoperating special charges and unrealized losses on investments, net 68  1,016 
Total operating and nonoperating special charges (credits) and unrealized losses on investments, net (1,309) 1,079 
Income tax expense (benefit), net of valuation allowance 291  (14)
Total operating and nonoperating special charges (credits) and unrealized losses on investments, net of income taxes $ (1,018) $ 1,065 
2021
CARES Act grant. During the three months ended March 31, 2021, the Company received approximately $2.6 billion in funding pursuant to the PSP2 Agreement, which included a $753 million unsecured loan. The Company recorded $1.8 billion as grant income and $47 million for the PSP2 Warrants issued to Treasury as part of the PSP2 Agreement, within stockholders' equity, as an offset to the grant income.
Severance and benefit costs. During the three months ended March 31, 2021, the Company recorded $417 million related to pay continuation and benefits-related costs provided to employees who chose to voluntarily separate from the Company. The Company offered, based on employee group, age and completed years of service, pay continuation, health care coverage, and travel benefits. Approximately 4,500 employees elected to voluntarily separate from the Company.
Impairment of assets. In February 2021, the Company voluntarily and temporarily removed all 52 Boeing 777-200/200ER aircraft powered by Pratt & Whitney 4000 series engines from its schedule due to an engine failure incident with one of its aircraft. The Company viewed this incident as an indicator of potential impairment. Accordingly, as required under relevant accounting standards only, United performed forecasted cash flow analyses and determined that the carrying value of the Boeing 777-200/200ER fleet is expected to be recoverable from future cash flows expected to be generated by that fleet and, consequently, no impairment was recorded.
(Gains) losses on sale of assets and other special charges. During the three months ended March 31, 2021, the Company recorded $16 million of net charges, driven by charges for the termination of the lease associated with three floors of its headquarters at the Willis Tower in Chicago and utility charges related to the February winter storms in Texas, partially offset by net gains, primarily on sale-leaseback transactions (see Note 7 of this report for additional information on the sale-leaseback transactions).
Nonoperating special termination benefits. During the three months ended March 31, 2021, as part of a first quarter VSL program, the Company recorded $46 million of special termination benefits in the form of additional subsidies for retiree medical costs for certain U.S.-based front-line employees. The subsidies are in the form of a one-time contribution into the employee's Retiree Health Account of $125,000 for full-time employees and $75,000 for part-time employees.
Nonoperating unrealized losses on investments, net. During the three months ended March 31, 2021, the Company recorded losses of $22 million primarily for the decrease in the market value of its investment in Azul.
2020
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Impairment of assets. During the three months ended March 31, 2020, the Company recorded a $50 million impairment for its China routes, which was primarily caused by the COVID-19 pandemic and the Company's subsequent suspension of flights to China.
Gains (losses) on sale of other assets and other special charges. During the three months ended March 31, 2020, the Company recorded a $10 million one-time special charge related to the wind-down of the CPA with Trans States Airlines, LLC and $3 million for costs related to the transition of fleet types within other regional carrier contracts.
Nonoperating credit loss on BRW Term Loan and related guarantee. During the three months ended March 31, 2020, the Company recorded a $697 million expected credit loss allowance for the BRW Term Loan and related guarantee. AVH is currently in bankruptcy. See Notes 6 and 7 of this report for additional information.
Nonoperating unrealized losses on investments, net. During the three months ended March 31, 2020, the Company recorded losses of $319 million primarily for the $293 million decrease in the market value of its investment in Azul and $24 million for the decrease in fair value of the AVH share call options, AVH share appreciation rights and AVH share-based upside sharing agreement.

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ITEM 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS.
Overview
United Airlines Holdings, Inc. (together with its consolidated subsidiaries, "UAL" or the "Company") is a holding company, and its principal, wholly-owned subsidiary is United Airlines, Inc. (together with its consolidated subsidiaries, "United"). This Quarterly Report on Form 10-Q is a combined report of UAL and United, including their respective consolidated financial statements. As UAL consolidates United for financial statement purposes, disclosures that relate to activities of United also apply to UAL, unless otherwise noted. United's operating revenues and operating expenses comprise nearly 100% of UAL's revenues and operating expenses. In addition, United comprises approximately the entire balance of UAL's assets, liabilities and operating cash flows. When appropriate, UAL and United are named specifically for their individual contractual obligations and related disclosures and any significant differences between the operations and results of UAL and United are separately disclosed and explained. We sometimes use the words "we," "our," "us," and the "Company" in this report for disclosures that relate to all of UAL and United.
The Company transports people and cargo through its mainline operations, which utilize jet aircraft with at least 126 seats, and regional operations, which utilize smaller aircraft that are operated under contract by United Express carriers. The Company serves virtually every major market around the world, either directly or through participation in Star Alliance®, the world's largest airline alliance.
Impact of the COVID-19 Pandemic and Outlook
The novel coronavirus (COVID-19) pandemic, together with the measures implemented or recommended by governmental authorities and private organizations in response to the pandemic, has had an adverse impact that has been material to the Company's business, operating results, financial condition and liquidity.
The Company began experiencing a significant decline in international and domestic demand related to COVID-19 during the first quarter of 2020, and this reduction in demand has continued through the date of this report. The Company cut, relative to first quarter 2019 capacity, approximately 54% of its scheduled capacity for the first quarter of 2021. However, since March 2021, the Company has seen increasing demand for travel both domestically and in countries where entry is permitted. The Company expects its second quarter scheduled capacity to be down approximately45% versus the second quarter of 2019. The full extent of the ongoing impact of COVID-19 on the Company's longer-term operational and financial performance will depend on future developments, including those outside our control related to the efficacy and speed of vaccination programs in curbing the spread of the virus, the introduction and spread of new variants of the virus which may be resistant to currently approved vaccines and the continuation of existing or implementing of new government travel restrictions.
The Company entered into a number of transactions to improve its liquidity. In the first quarter of 2021, the Company has:
•issued or entered into approximately $1.4 billion in new enhanced equipment trust certificate ("EETC") and government loans; and
•raised approximately $0.5 billion in net cash proceeds from the issuance and sale of UAL common stock.
Furthermore, on January 15, 2021, United entered into a Payroll Support Program Extension Agreement (the "PSP2 Agreement") with the U.S. Treasury Department ("Treasury") providing the Company with total funding of approximately $2.6 billion, pursuant to the Payroll Support Program established under Subtitle A of Title IV of Division N of the Consolidated Appropriations Act, 2021 (the "PSP Extension Law"). These funds were used to pay for the wages, salaries and benefits of United employees, including the payment of lost wages, salaries and benefits to returning employees. Approximately $1.9 billion was provided as a direct grant and $753 million as indebtedness evidenced by a 10-year senior unsecured promissory note (the "PSP2 Note"). The Company expects to receive an additional amount of approximately $391 million under the PSP2 Agreement, of which $117 million is expected to be in the form of an unsecured loan. See Note 2 to the financial statements included in Part I, Item 1 of this report for additional information on the warrants issued in connection with the PSP2 Note and Note 8 to the financial statements included in Part I, Item 1 of this report for a discussion of the PSP2 Note. As a result of the PSP2 Agreement, the Company offered an opportunity to return to active employment to employees who were impacted by involuntary furloughs.
The American Rescue Plan Act of 2021 ("PSP3") was enacted on March 11, 2021, authorizing Treasury to provide additional assistance to a passenger air carrier or contractor that (1) received financial assistance under the PSP Extension Law; (2) provided air transportation as of March 31, 2021 and (3) has not conducted involuntary terminations or furloughs or reduced pay rates or benefits between March 31, 2021 and the date on which the air carrier makes certain certifications that will be included in its PSP3 agreement with Treasury. The Company expects to enter into a PSP3 agreement with Treasury and expects
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to receive assistance of approximately $2.8 billion, of which approximately $0.8 billion is expected to be in the form of an unsecured loan. The Company also expects to issue, to Treasury, warrants to purchase up to approximately 1.5 million shares of UAL common stock at a strike price of $53.92.
During the first quarter of 2021, the Company offered Voluntary Separation Leave ("VSL") programs to certain U.S. based front-line employees. The Company offered, based on employee group, age and completed years of service, pay continuation, health care coverage and travel benefits. Approximately 4,500 employees elected to voluntarily separate from the Company. See Note 5 and Note 9 to the financial statements included in Part I, Item 1 of this report for additional information on charges related to these programs.
On April 21, 2021, United issued, through a private offering to eligible purchasers, $4.0 billion in aggregate principal amount of two series of notes, consisting of $2.0 billion in aggregate principal amount of 4.375% senior secured notes due 2026 (the "2026 Notes") and $2.0 billion in aggregate principal amount of 4.625% senior secured notes due 2029 (the "2029 Notes" and, together with the 2026 Notes, the "Notes," and each a "series" of Notes). Concurrently with the closing of the offering of the Notes, United also entered into a new Term Loan Credit and Guaranty Agreement (the "New Term Loan Facility") initially providing term loans (the "New Term Loans") up to an aggregate amount of $5.0 billion and a new Revolving Credit and Guaranty Agreement (the "New Revolving Credit Facility" and, together with the New Term Loan Facility, the "New Loan Facilities") initially providing revolving loan commitments of up to $1.75 billion. United borrowed the full amount of the New Term Loans on April 21, 2021. United used the net proceeds from the offering of the Notes and borrowings under the New Term Loan Facility (i) to repay in full the $1.4 billion aggregate principal amount outstanding under the term loan facility (the "2017 Term Loan Facility") included in the Amended and Restated Credit and Guaranty Agreement, dated as of March 29, 2017 (the "Existing Credit Agreement"), the $1.0 billion aggregate principal amount outstanding under the revolving credit facility (the "2017 Revolving Credit Facility") included in the Existing Credit Agreement and the $520 million aggregate principal amount outstanding under the Loan and Guarantee Agreement, dated as of September 28, 2020, among United, UAL, Treasury and the Bank of New York Mellon, as administrative agent, as amended (the "CARES Act Loan” and, together with the 2017 Term Loan Facility and the 2017 Revolving Credit Facility, the "Facilities") entered into pursuant to the loan program established pursuant to the Coronavirus Aid, Relief, and Economic Security Act (the "CARES Act"), (ii) to pay fees and expenses relating to the offering of the Notes and (iii) for United's general corporate purposes. As a result of such repayments, the Facilities were terminated on April 21, 2021 and no further borrowings may be made thereunder. See Note 8 to the financial statements included in Part I, Item 1 of this report for additional information on the Notes and the New Loan Facilities.
The Company continues to manage its costs and reduce expenses. The Company has identified $1.9 billion of annual cost savings and believes it has a path to achieve at least $2.0 billion in structural reductions moving forward.
RESULTS OF OPERATIONS
The following discussion provides an analysis of our results of operations and reasons for material changes therein for the three months ended March 31, 2021 as compared to the corresponding period in 2020.
First Quarter 2021 Compared to First Quarter 2020
The Company recorded a net loss of $1.4 billion in the first quarter of 2021 as compared to a net loss of $1.7 billion in the first quarter of 2020. The Company considers a key measure of its performance to be operating income (loss), which was a $1.4 billion loss for the first quarter of 2021, as compared to a $972 million loss for the first quarter of 2020, a $0.4 billion increase year-over-year, primarily as a result of more severe impacts of the global COVID-19 pandemic. Significant components of the Company's operating results for the three months ended March 31 are as follows (in millions, except percentage changes):
2021 2020 Increase (Decrease) % Change
Operating revenue $ 3,221  $ 7,979  $ (4,758) (59.6)
Operating expense 4,602  8,951  (4,349) (48.6)
Operating loss (1,381) (972) 409  42.1 
Nonoperating income (expense) (370) (1,142) (772) (67.6)
Income tax benefit (394) (410) (16) (3.9)
Net loss $ (1,357) $ (1,704) $ (347) (20.4)
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Certain consolidated statistical information for the Company's operations for the three months ended March 31 is as follows:
2021 2020 Increase (Decrease) % Change
Passengers (thousands) (a) 14,674  30,359  (15,685) (51.7)
Revenue passenger miles ("RPMs" or "traffic") (millions) (b) 17,248  43,229  (25,981) (60.1)
Available seat miles ("ASMs" or "capacity") (millions) (c) 30,370  60,938  (30,568) (50.2)
Passenger load factor (d) 56.8  % 70.9  % (14.1) pts. N/A
Passenger revenue per available seat mile ("PRASM") (cents) 7.63  11.59  (3.96) (34.2)
Average yield per revenue passenger mile ("Yield") (cents) (e) 13.43  16.34  (2.91) (17.8)
Cargo revenue ton miles ("CTM") (millions) (f) 765  695  70  10.1 
Cost per available seat mile ("CASM") (cents) 15.15  14.69  0.46  3.1 
Average price per gallon of fuel, including fuel taxes $ 1.74  $ 1.90  $ (0.16) (8.4)
Fuel gallons consumed (millions) 490  910  (420) (46.2)
Employee headcount, as of March 31 84,100  95,200  (11,100) (11.7)
(a) The number of revenue passengers measured by each flight segment flown.
(b) The number of scheduled miles flown by revenue passengers.
(c) The number of seats available for passengers multiplied by the number of scheduled miles those seats are flown.
(d) Revenue passenger miles divided by available seat miles.
(e) The average passenger revenue received for each revenue passenger mile flown.
(f) The number of cargo revenue tons transported multiplied by the number of miles flown.
Operating Revenue. The table below shows year-over-year comparisons by type of operating revenue for the three months ended March 31 (in millions, except for percentage changes):
2021 2020 Increase (Decrease) % Change
Passenger revenue $ 2,316  $ 7,065  $ (4,749) (67.2)
Cargo 497  264  233  88.3 
Other operating revenue 408  650  (242) (37.2)
Total operating revenue $ 3,221  $ 7,979  $ (4,758) (59.6)
The table below presents selected first quarter passenger revenue and operating data, broken out by geographic region, expressed as year-over-year changes:
Increase (decrease) from 2020:
  Domestic Atlantic Pacific Latin Total
Passenger revenue (in millions) $ (2,792) $ (867) $ (599) $ (491) $ (4,749)
Passenger revenue (62.0) % (80.8) % (87.1) % (61.4) % (67.2) %
Average fare per passenger (25.3) % (18.2) % 47.9  % (28.0) % (32.2) %
Yield (21.1) % (33.6) % 86.3  % (20.9) % (17.8) %
PRASM (27.6) % (54.4) % (49.9) % (48.0) % (34.2) %
Passengers (49.1) % (76.5) % (91.3) % (46.4) % (51.7) %
RPMs (traffic) (51.8) % (71.1) % (93.1) % (51.2) % (60.1) %
ASMs (capacity) (47.5) % (57.8) % (74.2) % (25.7) % (50.2) %
Passenger load factor (points) (5.9) (21.6) (51.3) (25.8) (14.1)
Passenger revenue decreased $4.7 billion, or 67.2%, in the first quarter of 2021 as compared to the year-ago period, primarily due to the impacts of the worldwide spread of COVID-19 and travel restrictions that started in the latter part of the first quarter of 2020.
Cargo revenue increased $233 million, or 88.3%, in the first quarter of 2021 as compared to the year-ago period, primarily due to an increase in cargo-only flights with higher yields as a result of increased demand for critical goods during the COVID-19 pandemic.
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Other operating revenue decreased $242 million, or 37.2%, in the first quarter of 2021 as compared to the year-ago period primarily due to lower passenger volumes and a decline in mileage revenue from non-airline partners, including the co-branded credit card partner, JPMorgan Chase Bank, N.A.
Operating Expenses. The table below includes data related to the Company's operating expenses for the three months ended March 31 (in millions, except for percentage changes):
2021 2020 Increase (Decrease) % Change
Salaries and related costs $ 2,224  $ 2,955  $ (731) (24.7)
Aircraft fuel 851  1,726  (875) (50.7)
Depreciation and amortization 623  615  8  1.3 
Landing fees and other rent 519  623  (104) (16.7)
Regional capacity purchase 479  737  (258) (35.0)
Aircraft maintenance materials and outside repairs 269  434  (165) (38.0)
Distribution expenses 85  295  (210) (71.2)
Aircraft rent 55  50  5  10.0 
Special charges (credits) (1,377) 63  (1,440) NM
Other operating expenses 874  1,453  (579) (39.8)
Total operating expenses $ 4,602  $ 8,951  $ (4,349) (48.6)
Salaries and related costs decreased $731 million, or 24.7%, in the first quarter of 2021 as compared to the year-ago period primarily due to lower headcount as a result of various employee voluntary separation programs since the start of the COVID-19 pandemic and $240 million in tax credits provided by the Employee Retention Credit under the CARES Act.
Aircraft fuel expense decreased by $875 million, or 50.7%, in the first quarter of 2021 as compared to the year-ago period due to both lower average prices per gallon and reduced consumption. The table below presents the significant changes in aircraft fuel cost per gallon in the three months ended March 31, 2021 as compared to the year-ago period:
(In millions) Average price per gallon
2021 2020 % Change 2021 2020 % Change
Fuel expense $ 851  $ 1,726  (50.7) % $ 1.74  $ 1.90  (8.4) %
Total fuel consumption (gallons) 490  910  (46.2) %
Landing fees and other rent decreased $104 million, or 16.7%, in the first quarter of 2021 as compared to the year-ago period primarily due to a decrease in capacity-based rent and landing fees. A portion of other rent, especially at airport facilities, is fixed in nature and is not impacted by the reduction in flights.
Regional capacity purchase decreased $258 million, or 35.0%, in the first quarter of 2021 as compared to the year-ago period primarily due to significantly reduced regional flying as a result of COVID-19.
Aircraft maintenance materials and outside repairs decreased $165 million, or 38.0%, in the first quarter of 2021 as compared to the year-ago period primarily due to lower volumes of flying and the timing of airframe maintenance events.
Distribution expenses decreased $210 million, or 71.2%, in the first quarter of 2021 as compared to the year-ago period primarily due to lower credit card fees, commissions and lower volume of global distribution fees as a result of the overall decrease in passenger revenue due to the COVID-19 pandemic.
Details of the Company's special charges (credits) include the following for the three months ended March 31 (in millions):
2021   2020
CARES Act grant $ (1,810) $ — 
Severance and benefit costs 417  — 
Impairment of assets —  50 
(Gains) losses on sale of assets and other special charges 16  13 
Special charges (credits) $ (1,377) $ 63 
See Note 9 to the financial statements included in Part I, Item 1 of this report for additional information.
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Other operating expenses decreased $579 million, or 39.8%, in the first quarter of 2021 as compared to the year ago period, primarily due to the impacts of COVID-19 on our catering, airport ground handling, navigation fees, technology projects, advertising and crew-related expenses as well as lower advertising and other discretionary spend.
Nonoperating Income (Expense). The table below shows year-over-year comparisons of the Company's nonoperating income (expense) for the three months ended March 31 (in millions, except for percentage changes):
2021 2020 Increase (Decrease) % Change
Interest expense $ (353) $ (171) $ 182  106.4 
Interest capitalized 17  21  (4) (19.0)
Interest income 7  26  (19) (73.1)
Unrealized losses on investments, net (22) (319) (297) (93.1)
Miscellaneous, net (19) (699) (680) (97.3)
Total $ (370) $ (1,142) $ (772) (67.6)
Interest expense increased $182 million, or 106.4%, in the first quarter of 2021 as compared to the year-ago period, primarily due to the issuance of new debt to provide additional liquidity to the Company during the COVID-19 pandemic.
Unrealized losses on investments, net, were $22 million in the first quarter of 2021 as compared to $319 million in the year-ago period, primarily due to the change in the market value of the Company's equity investment in Azul Linhas Aéreas Brasileiras S.A. See Note 6 to the financial statements included in Part I, Item 1 of this report for information related to this equity investment.
Miscellaneous, net decreased $680 million in the first quarter of 2021 as compared to the year-ago period, primarily due to the $697 million of credit loss allowances associated with the Company's Term Loan Agreement, with, among others, BRW Aviation Holding LLC and BRW Aviation LLC, and the related guarantee recorded in the first quarter of 2020, partially offset by $46 million of special termination benefits related to voluntary separation programs under the Company's postretirement medical programs recorded in the first quarter of 2021. See Notes 5, 6, 7 and 9 to the financial statements included in Part I, Item 1 of this report for additional information.
Income Taxes. See Note 4 to the financial statements included in Part I, Item 1 of this report for information related to income taxes.
LIQUIDITY AND CAPITAL RESOURCES
Current Liquidity
As of March 31, 2021, the Company had $13.0 billion in unrestricted cash, cash equivalents and short-term investments, as compared to $11.7 billion at December 31, 2020. As of March 31, 2021, the Company also had approximately $7.0 billion available for borrowing by United under the CARES Act Loan at any time until May 28, 2021 and $1.0 billion available for borrowing by United under the 2017 Revolving Credit Facility at any time until April 1, 2022. See Note 8 to the financial statements included in Part I, Item 1 of this report for a discussion of the Notes and New Loan Facilities issued in April 2021 and the termination of the CARES Act Loan and the 2017 Revolving Credit Facility.
The Company has taken a number of actions in response to the significant decline in international and domestic demand for air travel related to the COVID-19 pandemic, as discussed under "Impact of the COVID-19 Pandemic and Outlook" above. The Company continues to focus on reducing expenses and managing its liquidity but has also begun preparing for an eventual recovery from the COVID-19 pandemic. Since March 2021, we have seen increasing demand for travel both domestically and in countries where entry is permitted, and we are taking steps, which include making certain investments in the recovery, to be prepared if demand for travel continues to increase in line with recent customer booking trends. However, the timing of demand recovery will be dependent on a number of factors outside of our control, and we expect to continue to modify our cost management structure and capacity as the timing of demand recovery becomes more certain.
On January 15, 2021, United entered into the PSP2 Agreement with Treasury, providing the Company with total funding of approximately $2.6 billion, consisting of approximately $1.9 billion as a direct grant and the PSP2 Note with a principal amount of $753 million. See Note 8 to the financial statements included in Part I, Item 1 of this report for a discussion of the PSP2 Note.
Several of the Company's debt agreements contain covenants that, among other things, restrict the ability of the Company and its subsidiaries to incur additional indebtedness and pay dividends on or repurchase stock. As of March 31, 2021, UAL and United were in compliance with their respective debt covenants.
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We have a significant amount of fixed obligations, including debt, leases of aircraft, airport and other facilities, and pension funding obligations. As of March 31, 2021, the Company had approximately $35.3 billion of debt, finance lease, operating lease and sale-leaseback obligations, including $2.6 billion that will become due in the next 12 months. In addition, we have substantial noncancelable commitments for capital expenditures, including the acquisition of certain new aircraft and related spare engines.
As of March 31, 2021, United had firm commitments and options to purchase aircraft from The Boeing Company ("Boeing"), Airbus S.A.S. ("Airbus") and Embraer S.A. ("Embraer") as presented in the table below:
Scheduled Aircraft Deliveries
Aircraft Type Number of Firm
 Commitments (a) 		Last Nine Months
of 2021 		2022 After 2022
Airbus A321XLR 50  —  —  50 
Airbus A350 45  —  —  45 
Boeing 737 MAX 180  13  40  127 
Boeing 787 9  9  —  — 
Embraer E175 4  4  —  — 
(a) United also has options and purchase rights for additional aircraft.
The aircraft listed in the table above are scheduled for delivery through 2030. To the extent the Company and the aircraft manufacturers with whom the Company has existing orders for new aircraft agree to modify the contracts governing those orders, the amount and timing of the Company's future capital commitments could change.
United also has an agreement to purchase seven used Boeing 737-700 aircraft with expected delivery dates in 2021. In addition, United has an agreement to purchase 15 used Airbus A319 aircraft, which it intends to sell, with expected delivery dates in 2021 and 2022.
In 2020, United entered into agreements with third parties to finance through sale and leaseback transactions new Boeing model 787-9 aircraft and Boeing model 737 MAX aircraft subject to purchase agreements between United and Boeing. In connection with the delivery of each aircraft from Boeing, United assigned its right to purchase such aircraft to the buyer, and simultaneous with the buyer's purchase from Boeing, United entered into a long-term lease for such aircraft with the buyer as lessor. Ten Boeing model aircraft were delivered in 2021 under these transactions (and each is presently subject to a long-term lease to United). Remaining aircraft in the agreements are scheduled to be delivered in the last nine months of 2021.
As of March 31, 2021, UAL and United have total capital commitments related to the acquisition of aircraft and related spare engines, aircraft improvements and non-aircraft capital commitments for approximately $23.7 billion, of which approximately $4 billion, $2.9 billion, $2.8 billion, $1.7 billion, $2.1 billion and $10.2 billion are due in the last nine months of 2021 and for the full years 2022, 2023, 2024, 2025 and thereafter, respectively. To the extent the Company and Boeing agree to modify the timing of Boeing 737 MAX deliveries, the amount and timing of the Company's future capital commitments could change.
We expect that our 2021 liquidity needs will be met through our existing liquidity levels. While we have been able to access the capital markets to meet our significant long-term debt and finance lease obligations and future commitments for capital expenditures, including the acquisition of aircraft and related spare engines, we must return to profitability in order to service our debt and maintain appropriate liquidity levels for our long-term operating needs. We may also pursue financing options for our firm order aircraft and other related capital expenditures consistent with our historical practice prior to the onset of the COVID-19 pandemic. The Company has backstop financing commitments available from certain of its aircraft manufacturers for a limited number of its future aircraft deliveries, subject to certain customary conditions.
See Note 8 to the financial statements included in Part I, Item 1 of this report for additional information on aircraft financing and other debt instruments.
As of March 31, 2021, a substantial portion of the Company's assets, principally aircraft and certain related assets, its loyalty program, certain route authorities and airport slots, was pledged under various loan and other agreements. As of April 21, 2021, the Company pledged as collateral for the Notes and the New Loan Facilities the following: (i) all of United’s route authorities granted by the U.S. Department of Transportation to operate scheduled service between any international airport located in the United States and any international airport located in any country other than the United States (except Cuba), (ii) United’s rights to substantially all of its landing and take-off slots at foreign and domestic airports, including at John F. Kennedy International Airport, LaGuardia Airport and Ronald Reagan Washington National Airport (subject to certain exclusions), and (iii) United’s
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rights to use or occupy space at airport terminals, each to the extent necessary at the relevant time for servicing scheduled air carrier service authorized by an applicable route authority.
Credit Ratings. As of the filing date of this report, UAL and United had the following corporate credit ratings:
S&P Moody's Fitch
UAL B+ Ba2 B+
United B+ * B+
 * The credit agency does not issue corporate credit ratings for subsidiary entities.
These credit ratings are below investment grade levels; however, the Company has been able to secure financing with investment grade credit ratings for certain enhanced equipment trust certificates ("EETCs"), term loans and secured bond financings. Downgrades from current rating levels, among other things, could restrict the availability and/or increase the cost of future financing for the Company.
Sources and Uses of Cash
Operating Activities. Cash flows provided by operations were $447 million for the three months ended March 31, 2021 compared to $63 million in the same period in 2020. The increase is primarily attributable to government grant funding provided under the PSP2 Agreement of $1.8 billion partially offset by continuing operating losses as a result of the COVID-19 pandemic.
Investing Activities. Capital expenditures were approximately $0.4 billion and $2.0 billion in the three months ended March 31, 2021 and March 31, 2020, respectively. Capital expenditures for the three months ended March 31, 2021 were primarily attributable to advance deposits for future aircraft purchases.
Financing Activities. Significant financing events in the three months ended March 31, 2021 were as follows:
Debt, Finance Lease and Other Financing Liability Principal Payments. During the three months ended March 31, 2021, the Company made payments for debt, finance leases and other financing liabilities of $569 million.
Debt Issuances. During the three months ended March 31, 2021, United received and recorded $753 million from the PSP2 Note and $600 million of proceeds as debt from the EETC pass-through trusts established in February 2021. See Note 8 to the financial statements included in Part I, Item 1 of this report for additional information.
Share Issuance. During the three months ended March 31, 2021, the Company raised approximately $532 million in net cash proceeds from the issuance and sale of UAL common stock, par value $0.01 per share, through "at the market offerings" under equity distribution agreements entered into in June 2020 and March 2021. During the quarter ended March 31, 2021, approximately 11 million shares were sold through "at the market offerings" under such equity distribution agreements at an average price of $48.76 per share.
Commitments, Contingencies and Liquidity Matters. As described in the Company's Annual Report on Form 10-K for the fiscal year ended December 31, 2020 (the "2020 Form 10-K"), the Company's liquidity may be adversely impacted by a variety of factors, including, but not limited to, pension funding obligations, reserve requirements associated with credit card processing agreements, guarantees, commitments, contingencies and the ongoing impact of the COVID-19 pandemic.
See the 2020 Form 10-K and Notes 5, 6, 7, 8 and 9 to the financial statements contained in Part I, Item 1 of this report for additional information.
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CRITICAL ACCOUNTING POLICIES
See "Critical Accounting Policies" in Part II, Item 7, Management's Discussion and Analysis of Financial Condition and Results of Operations in the 2020 Form 10-K.
FORWARD-LOOKING INFORMATION
Certain statements throughout Part I, Item 2, Management's Discussion and Analysis of Financial Condition and Results of Operations, and elsewhere in this report, including statements regarding the potential impacts of the COVID-19 pandemic and steps the Company plans to take in response thereto, are forward-looking and thus reflect the Company's current expectations and beliefs with respect to certain current and future events and anticipated financial and operating performance. Such forward-looking statements are and will be subject to many risks and uncertainties relating to the Company's operations and business environment that may cause actual results to differ materially from any future results expressed or implied in such forward-looking statements. Words such as "expects," "will," "plans," "intends," "anticipates," "indicates," "remains," "believes," "estimates," "forecast," "guidance," "outlook," "goals", "targets" and similar expressions are intended to identify forward-looking statements.
Additionally, forward-looking statements include statements that do not relate solely to historical facts, such as statements which identify uncertainties or trends, discuss the possible future effects of current known trends or uncertainties, or which indicate that the future effects of known trends or uncertainties cannot be predicted, guaranteed or assured. All forward-looking statements in this report are based upon information available to us on the date of this report. We undertake no obligation to publicly update or revise any forward-looking statement, whether as a result of new information, future events, changed circumstances or otherwise, except as required by applicable law.
Our actual results could differ materially from these forward-looking statements due to numerous factors including, without limitation, the following: the adverse impacts of the ongoing COVID-19 global pandemic, and possible outbreaks of another disease or similar public health threat in the future, on our business, operating results, financial condition, liquidity and near-term and long-term strategic operating plan, including possible additional adverse impacts resulting from the duration and spread of the pandemic; unfavorable economic and political conditions in the United States and globally; the highly competitive nature of the global airline industry and susceptibility of the industry to price discounting and changes in capacity; high and/or volatile fuel prices or significant disruptions in the supply of aircraft fuel; our reliance on technology and automated systems to operate our business and the impact of any significant failure or disruption of, or failure to effectively integrate and implement, the technology or systems; our reliance on third-party service providers and the impact of any failure of these parties to perform as expected, or interruptions in our relationships with these providers or their provision of services; adverse publicity, harm to our brand; reduced travel demand and potential tort liability as a result of an accident, catastrophe or incident involving us, our regional carriers, our codeshare partners, or another airline; terrorist attacks, international hostilities or other security events, or the fear of terrorist attacks or hostilities, even if not made directly on the airline industry; increasing privacy and data security obligations or a significant data breach; disruptions to our regional network and United Express flights provided by third-party regional carriers; the failure of our significant investments in other airlines and the commercial relationships that we have with those carriers to produce the returns or results we expect; further changes to the airline industry with respect to alliances and joint business arrangements or due to consolidations; changes in our network strategy or other factors outside our control resulting in less economic aircraft orders, costs related to modification or termination of aircraft orders or entry into less favorable aircraft orders; our reliance on single suppliers to source a majority of our aircraft and certain parts, and the impact of any failure to obtain timely deliveries, additional equipment or support from any of these suppliers; the impacts of union disputes, employee strikes or slowdowns, and other labor-related disruptions on our operations; extended interruptions or disruptions in service at major airports where we operate; the impacts of the United Kingdom's withdrawal from the European Union on our operations in the United Kingdom and elsewhere; the impacts of seasonality and other factors associated with the airline industry; our failure to realize the full value of our intangible assets or our long-lived assets, causing us to record impairments; any damage to our reputation or brand image; the limitation of our ability to use our net operating loss carryforwards and certain other tax attributes to offset future taxable income for U.S. federal income tax purposes; the costs of compliance with extensive government regulation of the airline industry; costs, liabilities and risks associated with environmental regulation and climate change; our inability to accept or integrate new aircraft into our fleet as planned; the impacts of our significant amount of financial leverage from fixed obligations, the possibility we may seek material amounts of additional financial liquidity in the short-term and the impacts of insufficient liquidity on our financial condition and business; failure to comply with the covenants in the MileagePlus financing agreements, resulting in the possible acceleration of the MileagePlus indebtedness, foreclosure upon the collateral securing the MileagePlus indebtedness or the exercise of other remedies; failure to comply with financial and other covenants governing our other debt; changes in, or failure to retain, our senior management team or other key employees; current or future litigation and regulatory actions, or failure to comply with the terms of any settlement, order or arrangement relating to these actions; increases in insurance costs or inadequate insurance coverage; and other risks and uncertainties set forth under Part I, Item 1A., Risk Factors, of our 2020 Form 10-K, as well as
34
other risks and uncertainties set forth from time to time in the reports we file with the U.S. Securities and Exchange Commission (the "SEC").
ITEM 3.     QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK.
There have been no material changes in market risk from the information provided in Part II, Item 7A, Quantitative and Qualitative Disclosures About Market Risk, in our 2020 Form 10-K.
ITEM 4.     CONTROLS AND PROCEDURES.
Evaluation of Disclosure Control and Procedures
UAL and United each maintain controls and procedures that are designed to ensure that information required to be disclosed in the reports filed or submitted by UAL and United to the SEC is recorded, processed, summarized and reported, within the time periods specified by the SEC's rules and forms, and is accumulated and communicated to management, including the Chief Executive Officer and Chief Financial Officer, as appropriate, to allow timely decisions regarding required disclosure. The management of UAL and United, including the Chief Executive Officer and Chief Financial Officer, performed an evaluation to conclude with reasonable assurance that UAL's and United's disclosure controls and procedures were designed and operating effectively to report the information each company is required to disclose in the reports it files with the SEC on a timely basis. Based on that evaluation, the Chief Executive Officer and the Chief Financial Officer of UAL and United have concluded that as of March 31, 2021, disclosure controls and procedures were effective.
Changes in Internal Control over Financial Reporting during the Quarter Ended March 31, 2021
During the three months ended March 31, 2021, there were no changes in UAL's or United's internal control over financial reporting that materially affected, or are reasonably likely to materially affect, their internal control over financial reporting (as defined in Rules 13a-15(f) and 15d-15(f) under the Securities Exchange Act of 1934).
35
PART II. OTHER INFORMATION

ITEM 1. LEGAL PROCEEDINGS

See Part I, Item 3, Legal Proceedings, of the 2020 Form 10-K for a description of legal proceedings.

ITEM 1A. RISK FACTORS

See Part I, Item 1A, Risk Factors, of the 2020 Form 10-K for a detailed discussion of the risk factors affecting UAL and United.
ITEM 2. UNREGISTERED SALES OF EQUITY SECURITIES AND USE OF PROCEEDS

(a) None
(b) None
(c) None
36
ITEM 6. EXHIBITS.
EXHIBIT INDEX
Exhibit No. Registrant Exhibit
4.1 UAL
United
4.2 UAL
4.3 UAL
^10.1 UAL
United
^10.2 UAL
United
10.3 UAL
United
10.4 UAL
United
31.1 UAL
31.2 UAL
31.3 United
31.4 United
32.1 UAL
32.2 United
101 UAL
United 		The following financial statements from the combined Quarterly Report of UAL and United on Form 10-Q for the quarter ended March 31, 2020, formatted in Inline XBRL: (i) Statements of Consolidated Operations, (ii) Statements of Consolidated Comprehensive Income, (iii) Consolidated Balance Sheets, (iv) Condensed Statements of Consolidated Cash Flows, (v) Statements of Consolidated Stockholders' Equity and (vi) Combined Notes to Condensed Consolidated Financial Statements, tagged as blocks of text and including detailed tags.
104 UAL
United 		Cover Page Interactive Data File - the cover page XBRL tags are embedded within the Inline XBRL document.
^ Portions of the referenced exhibit have been omitted pursuant to Item 601(b) of Regulation S-K.


37
SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, each registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.
 
  United Airlines Holdings, Inc.
  (Registrant)
Date: April 22, 2021   By: /s/ Gerald Laderman
  Gerald Laderman
Executive Vice President and Chief Financial Officer
(Principal Financial Officer)
Date: April 22, 2021 By: /s/ Chris Kenny
  Chris Kenny
Vice President and Controller
(Principal Accounting Officer)
 
United Airlines, Inc.
(Registrant)
Date: April 22, 2021   By: /s/ Gerald Laderman
  Gerald Laderman
Executive Vice President and Chief Financial Officer
(Principal Financial Officer)
Date: April 22, 2021   By: /s/ Chris Kenny
  Chris Kenny
Vice President and Controller
(Principal Accounting Officer)

38
Exhibit 10.1
Supplemental Agreement No. 15
to
Purchase Agreement No. 03776
between
The Boeing Company
and
United Airlines, Inc.
Relating to Boeing Model 737 *** Aircraft
THIS SUPPLEMENTAL AGREEMENT, entered into as of February 26, 2021, by and between THE BOEING COMPANY (Boeing) and UNITED AIRLINES, INC. (Customer) (SA-15);
WHEREAS, the parties hereto entered into Purchase Agreement No. 3776 dated July 12, 2012, as amended and supplemented (Purchase Agreement), relating to the purchase and sale of Boeing model 737 *** aircraft (Aircraft). This Supplemental Agreement is an amendment to the Purchase Agreement; and
WHEREAS, solely to conform and further amend the Purchase Agreement to reflect Customer and Boeing’s agreement regarding the following matters without duplication of any consideration being provided to Customer to (i) revise scheduled delivery of certain Aircraft; and (ii) revise certain promotional support elements; and
WHEREAS, Boeing and Customer agree to (i) add the remaining 737-*** Aircraft to the Open Configuration Matters letter; and (ii) *** 737-*** Aircraft for *** 737-*** Aircraft as follows:
Manufacturer Serial Number*
737-*** Aircraft Delivery Month at January 1, 2021
737-*** Aircraft Delivery Month Commencing with SA-15 to Purchase Agreement
*** *** *** ***
* Manufacturer Serial Numbers are subject to change
NOW THEREFORE, in consideration of the mutual covenants herein contained, the parties agree to amend the Purchase Agreement as follows:
1.Table of Contents.
The “Table of Contents” is deleted in its entirety and replaced with the attached “Table of Contents” (identified by “SA-15”).
2.Tables.
2.1 Table 1.1 entitled “Follow-On 737-*** Aircraft Delivery, Description, Price and ***” is deleted in its entirety and replaced with the attached Table 1.1 (identified by “SA-15”) to revise for *** 737-*** Aircraft to such table.
UAL-PA-03776         SA-15, Page 1
BOEING / UNITED AIRLINES, INC. PROPRIETARY
Supplemental Agreement No. 15 to
Purchase Agreement No. 03776
2.2 Table 1B entitled “737-*** Aircraft Delivery, Description, Price and ***” is deleted in its entirety and replaced with the attached Table 1A (identified by “SA-15”) to revise scheduled delivery of certain Aircraft.
2.3 Table 1A entitled “737-*** Aircraft Delivery, Description, Price and ***” is deleted in its entirety and replaced with the attached Table 1B (identified by “SA-15”) to revise scheduled delivery of certain Aircraft and *** 737-*** Aircraft from the Table.
3.Letter Agreements.
3.1 Letter Agreement UAL-PA-03776-LA-1207643R2 titled “Open Matters 737-*** Aircraft” is deleted in its entirety and replaced with UAL-PA-03776-LA-1207643R3 and retitled “Open Matters 737-*** and 737-*** Aircraft” (identified by “SA-5”) to add the 737-*** Aircraft to the letter.
3.2 Letter Agreement UAL-PA-03776-LA-1207646R3 titled “Promotional Support” is deleted in its entirety and replaced with UAL-PA-03776-LA-1207646R4 (identified by “SA-5”) to revise certain promotional support elements.
4.Miscellaneous.
4.1 The following letter agreements are deemed to revise references as follows:
Original Reference Replacement Reference
Purchase Agreement Basic Articles
Reference to “Table 1”
(i) Opening Paragraph 1
(ii) Article 2
(iii) Article 3.1
(iv) Article 4.1 & 4.2
(v) Article 5.1
“Table 1, Table 1.1, Table 1A and Table 1B”
Supplemental Exhibit AE2
Reference to “Table 1 and Table 1A”
(i) Article 1
(ii) Notes to Article 1
“Table 1A and Table 1B”
Supplemental Exhibit EE1
Reference to “Table 1”
Articles 2.6.2 and 5.1
“Table 1, Table 1.1, Table 1A and Table 1B”
Letter Agreement UAL-PA-03776-LA-1207637R3 titled “*** Matters”
Reference to “Table 1”
Article 1.1
“Table 1, Table 1.1, Table 1A and Table 1B”
Letter Agreement UAL-PA-03776-LA-1207647 titled Seller Purchased Equipment”
Reference to “Table 1”
Articles 2.6.2 and 5.1
“Table 1, Table 1.1, Table 1A and Table 1B”
Letter Agreement UAL-LA-1604287 titled “Certain *** (Letter Agreement)”
Reference to “Table 1”
Article 1
“Table 1, Table 1.1, Table 1A and Table 1B”
Letter Agreement UAL-LA-1604287 titled “Certain *** (Letter Agreement)”
Reference to “Table 1”
Article 1.1
“Table 1, Table 1.1, Table 1A and Table 1B”
UAL-PA-03776        SA-15, Page 2
BOEING / UNITED AIRLINES, INC. PROPRIETARY
Supplemental Agreement No. 15 to
Purchase Agreement No. 03776
Letter Agreement UAL-PA-03776-LA-1703858R1 titled “*** for the 737-*** Aircraft”
Reference to “Table 1A”
Article 1
“Table 1A and Table 1B”
Letter Agreement UAL-PA-03776-LA-1207650R4 titled “Special Matters”
§1.2
“The parties agree to the following *** which will be applicable to (i) *** Boeing Model 737-*** aircraft specified in Table 1 and Table 1.1 and (ii) the *** Boeing Model 737-*** aircraft specified in Table 1A, at the effective date of this Letter Agreement and as may be ***. The combined total of *** aircraft comprise the Special *** Aircraft.”
“The parties agree to the following *** which will be applicable to (i) *** Boeing Model 737-*** aircraft specified in Table 1 and Table 1.1 and (ii) the *** Boeing Model 737-*** aircraft specified in Table 1A and Table 1B, at the effective date of this Letter Agreement and as may be ***. The combined total of *** aircraft comprise the Special *** Aircraft.”
Letter Agreement UAL-PA-03776-LA-1703858R1 titled “*** for the 737-*** Aircraft”
§1
Reference to “Table 1”
Article 1
“Table 1A and Table 1B”
§1.2
“737-*** Program Aircraft means each 737-*** Aircraft specified in Table 1A of the Purchase Agreement as of the date of this Letter Agreement.”
“737-*** Program Aircraft means each 737-*** Aircraft specified in Table 1A and Table 1B of the Purchase Agreement as of the date of this Letter Agreement.”



4.2 If Boeing or Customer determines that references described in Section 3.1 of this Supplemental Agreement No. 15 should be further amended, then Boeing and Customer will work together for a mutually agreeable solution.
The Purchase Agreement will be deemed supplemented to the extent provided herein as of the date hereof and as so supplemented will continue in full force and effect.

***EXECUTED IN DUPLICATE as of the day and year first written above.
UAL-PA-03776        SA-15, Page 3
BOEING / UNITED AIRLINES, INC. PROPRIETARY
Supplemental Agreement No. 15 to
Purchase Agreement No. 03776




THE BOEING COMPANY UNITED AIRLINES, INC.
/s/ Irma L. Krueger /s/ Gerald Laderman
Signature Signature
Irma L. Krueger Gerald Laderman
Printed Name Printed Name
Attorney-in-Fact Executive Vice President and
Chief Financial Officer
Title Title

UAL-PA-03776        SA-15, Page 4
BOEING / UNITED AIRLINES, INC. PROPRIETARY

TABLE OF CONTENTS
ARTICLES
SA NUMBER
Article 1. Quantity, Model and Description
SA-15 §3.1
Article 2. Delivery Schedule
SA-15 §3.1
Article 3. Price
SA-15 §3.1
Article 4. Payment
SA-15 §3.1
Article 5. Additional Terms
SA-15 §3.1
TABLE
1.
737-*** Aircraft Delivery, Description, Price and ***
SA-9
1.1
*** 737-*** Aircraft Delivery, Description, Price and ***
SA-15
1A.
737-*** Aircraft Delivery, Description, Price and ***
SA-15
1B.
737-*** Aircraft Delivery, Description, Price and ***
SA-15
EXHIBITS
A-1
737-*** & *** 737-***Aircraft Configuration
SA-8
A-2
737-*** Aircraft Configuration
A-3
737-*** Aircraft Configuration
A-4
737-*** Aircraft Configuration
SA-9
A-5
737-*** Aircraft Configuration
SA-14
B. Aircraft Delivery Requirements and Responsibilities
SUPPLEMENTAL EXHIBITS
AE1.
*** Adjustment/Airframe and ***
AE2.
*** Adjustment/Airframe and *** for the 737-*** Aircraft
SA-9 & SA-15 §3.1
BFE1.
BFE Variables 737-*** Aircraft
SA-7
BFE2.
BFE Variables 737-*** Aircraft
SA-9
CS1. Customer Support Variables SA-9
EE1.
Engine Warranty and ***
SA-15 §3.1
SLP1. Service Life Policy Components
UAL-PA-03776    TABLE OF CONTENTS    SA-15, Page 1 of 3
BOEING/UNITED AIRLINES, INC. PROPRIETARY

TABLE OF CONTENTS, CONTINUED
LETTER AGREEMENTS
SA NUMBER
UAL-PA-03776-LA-1207637R3
*** Matters
SA-14 & SA-15 §3.1
UAL-PA-03776-LA-1207638R2 *** SA-10
UAL-PA-03776-LA-1207640 Demonstration Flight Waiver
UAL-PA-03776-LA-1207643R3
Open Matters 737-*** and 737-*** Aircraft
SA-15
UAL-PA-03776-LA-1207646R4 Promotional Support SA-15
UAL-PA-03776-LA-1207647 Seller Purchased Equipment
SA-15 §3.1
UAL-PA-03776-LA-1207649 Spare Parts Initial Provisioning
UAL-PA-03776-LA-1207650R4 Special Matters
SA-10 & SA-15 §3.1
UAL-PA-03776-LA-1208055R1 *** SA-7
UAL-PA-03776-LA-1208122 *** SA-10
UAL-PA-03776-LA-1208123R1
*** Matters for 737-*** Aircraft
SA-9
UAL-PA-03776-LA-1208157R2 *** SA-9
UAL-PA-03776-LA-1208234
Privileged and Confidential Matters
UAL-PA-03776-LA-1208596R2 AGTA Matters SA-13
UAL-PA-03776-LA-1208238 Assignment Matters
UAL-PA-03776-LA-1208869R1
Delivery *** Matters
SA-13
UAL-PA-03784-LA-1207869 737 Production Adjustments
UAL-PA-03776-LA-1606848R2
*** Special *** Aircraft
SA-9
UAL-PA-03776-LA-1703685
737-*** Aircraft ***
SA-9
UAL-PA-03776-LA-1703743
2017 ***
SA-9
UAL-PA-03776-LA-1703858R1
*** Program for the 737-*** Aircraft
SA-10 & SA-15 §3.1
*** Commitment for the
          737-*** Aircraft
§5.1.2 of SA-9
UAL-PA-3776-LA-1801367 Loading of Customer Software SA-10
UAL-PA-3776-LA-1801619 Installation of Cabin Systems Equipment SA-10
UAL-PA-3776-LA-1807469
*** From *** for 737-*** Aircraft
SA-11
UAL-PA-3776-LA-2001766R1 Certain Special Matters SA-14

UAL-PA-03776    TABLE OF CONTENTS    SA-15, Page 2 of 3
BOEING/UNITED AIRLINES, INC. PROPRIETARY

SUPPLEMENTAL AGREEMENTS
DATED AS OF
Supplemental Agreement No. 1 June 17, 2013
Supplemental Agreement No. 2 January 14, 2015
Supplemental Agreement No. 3 May 26, 2015
Supplemental Agreement No. 4 June 12, 2015
Supplemental Agreement No. 5 January 20, 2016
Supplemental Agreement No. 6 February 8, 2016
Supplemental Agreement No. 7 December 27, 2016
Supplemental Agreement No. 8 June 7, 2017
Supplemental Agreement No. 9 June 15, 2017
Supplemental Agreement No. 10 May 15, 2018
Supplemental Agreement No. 11 September 25, 2018
Supplemental Agreement No. 12 December 12, 2018
Supplemental Agreement No. 13 March 20, 2020
Supplemental Agreement No. 14 June 30, 2020
Supplemental Agreement No. 15 February 26, 2021

UAL-PA-03776    TABLE OF CONTENTS    SA-15, Page 3 of 3
BOEING/UNITED AIRLINES, INC. PROPRIETARY

Table 1.1 To Purchase Agreement No. 03776
***737-*** Aircraft Delivery, Description, Price and ***
Airframe Model/MTOW: 737-*** *** pounds *** Detail Specification: *** 4Q11 External Fcst~4Q11 External Fcst - Engines
Engine Model/Thrust: *** *** pounds *** Airframe Price Base Year/*** Formula: *** ***
Airframe Price: $*** Engine Price Base Year/*** Formula: *** ***
*** Features: $***
Sub-Total of Airframe and Features: $*** Airframe *** Data:
Engine Price (Per Aircraft): $*** Base Year Index (ECI): ***
Aircraft Basic Price (Excluding BFE/SPE): $*** Base Year Index (CPI): ***
Buyer Furnished Equipment (BFE) Estimate: $***
Seller Purchased Equipment (SPE) Estimate: $***
Deposit per Aircraft: $***
# of Aircraft Delivery Date *** Manufacturer Serial Number Actual or Nominal Delivery *** * *** Estimate Advance Payment Per Aircraft (Amts. Due/Mos. Prior to Delivery):
Number of Factor *** Base *** *** *** ***
Aircraft (Airframe) Price Per A/P
*** *** *** *** *** *** $*** $*** $*** $*** $***
   Total in this Table: ***
* Nominal delivery *** pursuant to Letter Agreement number UAL-PA-03776-LA-1207643R3 entitled "Open Matters 737-*** and 737-*** Aircraft", including successors thereof.
Note: Serial Numbers are provided as guidance only and are subject to change.
***
***
***



UAL-PA-03776    TABLE OF CONTENTS    SA-15, Page 4 of 3
BOEING/UNITED AIRLINES, INC. PROPRIETARY

Table 1A To Purchase Agreement No. 03776
737-*** Aircraft Delivery, Description, Price and ***
Airframe Model/MTOW: 737-*** *** pounds *** Detail Specification: *** 4Q11 External Fcst~4Q11 External Fcst - Engines
Engine Model/Thrust: *** *** pounds *** Airframe Price Base Year/*** Formula: *** ***
Airframe Price: $*** Engine Price Base Year/*** Formula: *** ***
Optional Features: $***
Sub-Total of Airframe and Features: $*** Airframe *** Data:
Engine Price (Per Aircraft): $*** Base Year Index (ECI): ***
Aircraft Basic Price (Excluding BFE/SPE): $*** Base Year Index (CPI): ***
Buyer Furnished Equipment (BFE) Estimate: $***
Seller Purchased Equipment (SPE) Estimate: $***
Deposit per Aircraft: $***
# of Aircraft *** Delivery Date Target Delivery Date *** Manufacturer Serial Number Actual or Nominal Delivery *** * *** Estimate *** Per Aircraft (Amts. Due/*** Prior to Delivery):
Number of Factor *** Base *** *** *** ***
Aircraft (Airframe) Price Per A/P
*** *** *** *** *** *** *** *** *** *** *** ***
Total: ***
* Nominal delivery *** pursuant to Letter Agreement number UAL-PA-03776-LA-1207643R3 entitled "Open Matters 737-*** and
         737-*** Aircraft", including successors thereof.
Note: Serial Numbers above are provided as guidance only and are subject to change until delivery.
***
***
***
UAL-PA-03776    TABLE OF CONTENTS    SA-15, Page 5 of 3
BOEING/UNITED AIRLINES, INC. PROPRIETARY

Table 1B to Purchase Agreement No. 03776
737-*** Aircraft Delivery, Description, Price and ***
Airframe Model/MTOW: 737-*** *** pounds *** Detail Specification: *** 4Q11 External Fcst~4Q11 External Fcst - Engines
Engine Model/Thrust: *** *** pounds *** Airframe Price Base Year/*** Formula: *** ***
Airframe Price: $*** Engine Price Base Year/*** Formula: *** ***
*** Features: $***
Sub-Total of Airframe and Features: $*** Airframe *** Data:
Engine Price (Per Aircraft): $*** Base Year Index (ECI): ***
# of Aircraft Target Delivery Date *** Manufacturer Serial Number Actual or Nominal Delivery **** *** Forecast *** Estimate *** Per Aircraft (Amts. Due/*** Prior to Delivery):
Number of Factor *** Base *** *** *** ***
Aircraft (Airframe) Price Per A/P
*** *** *** *** *** *** *** $*** $*** $*** $*** $***
Total: ***
* Nominal delivery *** pursuant to Letter Agreement number UAL-PA-03776-LA-1207643R3 entitled "Open Matters 737-*** and
        737-*** Aircraft", including successors thereof.
Note: Serial Numbers above are provided as guidance only and are subject to change until delivery.
***
***
***
UAL-PA-03776    TABLE OF CONTENTS    SA-15, Page 6 of 3
BOEING/UNITED AIRLINES, INC. PROPRIETARY
IMAGE2.JPG
The Boeing Company
P.O. Box 3707
Seattle, WA 98124 2207



UAL-PA-03776-LA-1207643R3


United Airlines, Inc.
233 South Wacker Drive
Chicago, Illinois 60606

Subject:    Open Matters 737-*** and 737-*** Aircraft

Reference:    Purchase Agreement No. 03776 (Purchase Agreement) between The Boeing Company (Boeing) and United Airlines, Inc. (Customer) relating to Model 737 *** aircraft (Aircraft)
This letter agreement (Letter Agreement) amends and supplements the Purchase Agreement. All terms used but not defined in this Letter Agreement shall have the same meaning as in the Purchase Agreement. This Letter Agreement supersedes and replaces in its entirety Letter Agreement UAL-PA-03776-LA-1207643R2 dated June 30, 2020.
Given the long period of time between Purchase Agreement signing and delivery of the first 737-*** Aircraft; the *** 737-*** Aircraft and the continued development of the 737 *** program, certain elements have not yet been defined. In consideration, Boeing and Customer agree to work together as the Boeing Model 737-*** and the 737-*** aircraft develops as follows:
1.Aircraft Delivery Schedule.
1.1 The scheduled delivery month of Customer’s follow on 737-*** Aircraft are provided in Table 1.1. The scheduled delivery month of the 737-*** Aircraft are provided in Table 1B for Customer’s standard configuration. The scheduled delivery month will be provided in Table 1A for Customer’s *** with ***. Each of these tables include *** delivery windows consisting of a nominal delivery month (Nominal Delivery Month) ***. No later than *** prior to Nominal Delivery Month of Customer’s follow-on 737-*** Aircraft and first 737-*** Aircraft in each calendar year, Boeing will provide written notice with the scheduled delivery month for each Aircraft with a Nominal Delivery Month in such calendar year; provided, however, the parties agree to *** with respect to Boeing’s *** relating to Boeing *** the Nominal Delivery Month of 737-*** Aircraft; provided, further, ***.
UAL-PA-03776-LA-1207643R3    SA-15
Open Matters    Page 1
BOEING/ UNITED AIRLINES, INC. PROPRIETARY
IMAGE_01.JPG

1.2 Customer and Boeing will consult on a frequent basis to keep each other informed as to Customer’s fleet plans and Boeing’s production plans in order to meet the requirements of both parties. Based on such reviews and discussions, Boeing will use commercially reasonable efforts to meet Customer’s fleet needs when providing the notices required by Article 1.1. Such notices provided by Boeing will constitute an amendment to *** of the Purchase Agreement, as appropriate. The *** shall be the *** for the purposes of applying all provisions of the Purchase Agreements, including without limitation the BFE on-dock dates, and ***.
2.Aircraft Configuration.
2.1    The initial configuration of Customer's Model Aircraft has been defined by Boeing 737-7, 737-8, 737-8200, 737-9, 737-10 Airplane Description Document No. *** dated *** as described in Article 1 and Exhibit A-4 of the Purchase Agreement (Initial Configuration). Final configuration of the follow-on 737-*** Aircraft and 737-*** Aircraft (Final Configuration) will be completed using the then-current Boeing configuration documentation:
2.1.1 Boeing and Customer will execute a written amendment to the Purchase Agreement which will reflect the following:
2.1.1.1 Changes applicable to the basic Model 737-*** and 737-*** aircraft, as applicable, which are developed by Boeing between the date of signing of the Purchase Agreement and date of Final Configuration for Customer’s follow-on 737-*** configuration and standard and alternate 737-*** configurations.
2.1.1.2 Incorporation into Exhibit A-1, Exhibit A-4 and Exhibit A-5 of the Purchase Agreement, by written amendment, those optional features which have been agreed to by Customer and Boeing (Customer Configuration Changes);
2.1.1.3 Revisions to the Supplemental Exhibits BFE1, BFE2 and BFE3 to reflect the selection dates and ***;
2.1.1.4 Changes to the *** Prices, and *** Price to adjust for the difference, if any, between the prices estimated in *** of the Purchase Agreement ***.
3.Customer Support Variables.
3.1 Reserved.
3.2 Boeing has engaged in discussions with Customer in conjunction with providing the updated Supplemental Exhibit CS1 to offer to Customer additional uniquely tailored post-delivery support services beyond the scope of the original Supplemental Exhibit CS1 that further enhances the maintainability and operational efficiency of the Aircraft.
UAL-PA-03776-LA-1207643R3    SA-15
Open Matters    Page 2
BOEING/ UNITED AIRLINES, INC. PROPRIETARY
IMAGE_01.JPG

4.Special Provisions for the 737-*** Aircraft with *** Seats.
Delivery of Customer’s first *** Boeing model 737-*** shall be part of *** for such configuration to be purchased by Customer under the Purchase Agreement and Purchase Agreement No. 04761 (***), the first of which will deliver no later than ***, unless the parties mutually agree otherwise. Additionally, Customer shall have *** subject to limitations as follows:
4.1 Customer’s *** must be made by written notice to Boeing and is subject to Boeing’s ***; and
4.2 Within *** calendar days of receipt of Customer’s ***, Boeing shall provide Customer with *** the Purchase Agreement or Purchase Agreement No. 04761, as the context requires, ***, as follows:
4.2.1 in the case of ***;
4.2.2 in the case of ***.
5.Assignment.
Except as provided in Letter Agreement No. UAL-PA-03776-LA-1208238, the rights and obligations described in this Letter Agreement are provided to Customer in consideration of Customer’s becoming the operator of the Aircraft and cannot be assigned in whole or, in part.
6.Confidential Treatment.
Customer and Boeing understand that certain commercial and financial information contained in this Letter Agreement are considered by Boeing and Customer as confidential and are subject to the terms and conditions set forth in Letter Agreement No. UAL-PA-03776-LA-1208234.



















UAL-PA-03776-LA-1207643R3    SA-15
Open Matters    Page 3
BOEING/ UNITED AIRLINES, INC. PROPRIETARY
IMAGE_01.JPG


Very truly yours,

THE BOEING COMPANY
By: /s/ Irma L. Krueger
Its: Attorney-in-Fact
ACCEPTED AND AGREED TO this
Date: February 26, 2021
UNITED AIRLINES, INC.
By: /s/ Gerald Laderman
Its:
Executive Vice President and
Chief Financial Officer



UAL-PA-03776-LA-1207643R3    SA-15
Open Matters    Page 4
BOEING/ UNITED AIRLINES, INC. PROPRIETARY
IMAGE2.JPG
The Boeing Company
P.O. Box 3707
Seattle, WA 98124 2207

UAL-PA-03776-LA-1207646R4
United Airlines, Inc.
233 South Wacker Drive
Chicago, Illinois 60606
Subject:    Promotional Support

Reference:    Purchase Agreement No.  03776 (Purchase Agreement) between The Boeing Company (Boeing) and United Airlines, Inc. (as assignee of United Continental Holdings, Inc.) (Customer) relating to Model 737 *** aircraft (Aircraft)
This letter agreement (Letter Agreement) amends and supplements the Purchase Agreement. This Letter Agreement supersedes and replaces in its entirety Letter Agreement UAL-PA-03776-LA-1207646R3 dated December 12, 2018. All terms used but not defined in this Letter Agreement shall have the same meaning as in the Purchase Agreement.
Boeing and Customer wish to enter into an agreement pursuant to which each party will contribute equally to promotional programs in support of the entry into service of the Aircraft as more specifically provided below.
1.Definitions.
1.1 Commitment Limit shall have the meaning set forth in Article 2, below.
1.2 Covered Aircraft shall mean those Aircraft identified on Table 1, Table 1.1, Table 1A and Table 1B to the Purchase Agreement as of the date of signing of this Letter Agreement.
1.3 Performance Period shall mean the period beginning ***.
1.4 Promotional Support shall mean mutually agreed *** promotion programs, advertising campaigns or such other marketing and promotional activities as the parties may mutually agree.
1.5 Qualifying Third Party Fees shall mean fees paid by Customer to third party providers for Promotional Support provided to Customer during the Performance Period.
UAL-PA-03776-LA-1207646R4    SA-15
Promotional Support    Page 1
BOEING / UNITED AIRLINES, INC. PROPRIETARY
IMAGE_02.JPG


2.Commitment.
As more particularly set forth in this Letter Agreement, Boeing agrees to provide Promotional Support to Customer during the Performance Period in a value not to exceed *** for the first Covered Aircraft delivered to Customer and not to exceed *** per Covered Aircraft for each Covered Aircraft delivered to Customer thereafter. For the avoidance of doubt, Customer may request payment of any or all of such Promotional Support prior to delivery of the first Covered Aircraft to Customer.
3.Methods of Performance.
3.1 Subject to the Commitment Limit, Boeing will reimburse *** of Customer’s payments of Qualifying Third Party Fees provided that Customer provides Boeing copies of paid invoices for such Qualifying Third Party Fees *** after the delivery of the first Covered Aircraft.
3.2 Notwithstanding the above, at Customer’s request and subject to a mutually agreed project, Boeing will provide certain Promotional Support during the Performance Period directly to Customer. The full value of such Boeing provided Promotional Support will be accounted for as part of the Commitment Limit and will correspondingly reduce the amount of Qualifying Third Party Fees that are subject to reimbursement pursuant to Article 3.1 above. Additionally, without duplication the parties agree that the sum of *** Promo Support) shall be available to Customer on a *** basis. For the avoidance of doubt, the *** Promo Support shall be spent on promotional activity selected at Customer’s discretion and shall be made available within *** of the effective date of this Letter Agreement.
3.2.1 Without duplication, the parties further agree that the sum of *** (2018 *** Promo Support) shall be available to Customer on a *** basis. For the avoidance of doubt, the 2018 *** Promo Support shall be spent on promotional activity selected at Customer’s discretion and shall be made available for payment within *** of presentation of invoices for Promotional Support.
3.3 In the event Customer does not (i) *** of the Commitment Limit within the Performance Period or (ii) submit its paid invoices for Qualifying Third Party Fees within the required time, as set forth in Article 3.1, Boeing shall have no further obligation to Customer for such *** Commitment Limit or to *** Customer for such Qualifying Third Party Fees, respectively.
UAL-PA-03776-LA-1207646R4    SA-15
Promotional Support    Page 2
BOEING/UNITED AIRLINES, INC. PROPRIETARY
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4.Project Approval.
Following the execution of this Letter Agreement, a Boeing Airline Marketing Services representative will meet with Customer’s designated representative to review and approve the extent, selection, scheduling, and *** process for the Promotional Support to be provided pursuant to this Letter Agreement.
5.Assignment.
Except as provided in Letter Agreement No. UAL-PA-03776-LA-1208238 the rights and obligations described in this Letter Agreement are provided to Customer in consideration of Customer’s becoming the operator of the Aircraft and cannot be assigned in whole or, in part.
6.Confidential Treatment.
Customer and Boeing understand that certain commercial and financial information contained in this Letter Agreement are considered by Boeing and Customer as confidential and are subject to the terms and conditions set forth in Letter Agreement No. UAL-PA-03776-LA-1208234.

Very truly yours,

THE BOEING COMPANY
By: /s/ Irma L. Krueger
Its: Attorney-in-Fact

ACCEPTED AND AGREED TO this
Date: February 26, 2021
UNITED AIRLINES, INC.
By: /s/ Gerald Laderman
Its: Executive Vice President and Chief Financial Officer

UAL-PA-03776-LA-1207646R4    SA-15
Promotional Support    Page 3
BOEING/UNITED AIRLINES, INC. PROPRIETARY
Exhibit 10.2
Supplemental Agreement No. 12
to
Purchase Agreement No. 3860
between
The Boeing Company
and
United Airlines, Inc.
Relating to Boeing Model 787 Aircraft

UAL-PA-3860    SA-12    Page 1
BOEING / UNITED AIRLINES, INC. PROPRIETARY

THIS SUPPLEMENTAL AGREEMENT No. 12 (SA-12), entered into as of February 26, 2021 by and between THE BOEING COMPANY (Boeing) and UNITED AIRLINES, INC. (Customer);
WHEREAS, the parties hereto entered into Purchase Agreement No. 3860 dated September 27, 2012, as amended and supplemented (Purchase Agreement), relating to the purchase and sale of Boeing model 787 aircraft (Aircraft). This Supplemental Agreement is an amendment to the Purchase Agreement; and
WHEREAS, solely to conform and further amend the Purchase Agreement to reflect Customer and Boeing’s agreement to provide Customer with certain *** flexibility.
NOW THEREFORE, in consideration of the mutual covenants herein contained, the parties agree to amend the Purchase Agreement as follows:
1.Table of Contents.
The “Table of Contents” is deleted in its entirety and replaced with the attached “Table of Contents” (identified by “SA-12”) to (i) update for the revised letter agreement; and (ii) remove the letter agreement that is no longer operative.
2.Letter Agreements.
Letter Agreement UAL-PA-03860-LA-1209413R3 entitled “Special Matters” is deleted in its entirety and replaced with Letter Agreement UAL-PA-03860-LA-1209413R4 (identified by “SA-12”) to provide Customer with certain *** flexibility..
3.Miscellaneous.
Boeing and Customer agree to the *** of *** for *** under purchase agreement number 04761 as specified in Section 3.1 of Letter Agreement UAL-PA-03860-LA-1209413R4 entitled “Special Matters”.
The Purchase Agreement will be deemed to be supplemented to the extent herein provided as of the date hereof and as so supplemented will continue in full force and effect.
UAL-PA-3860    SA-12    Page 2
BOEING / UNITED AIRLINES, INC. PROPRIETARY


EXECUTED IN DUPLICATE as of the day and year first written above.
THE BOEING COMPANY UNITED AIRLINES, INC.
/s/ Irma L. Krueger /s/ Gerald Laderman
Signature Signature
Irma L. Krueger Gerald Laderman
Printed Name Printed Name
                    Attorney-in-Fact
                 Executive Vice President and
Chief Financial Officer
Title Title
UAL-PA-3860    SA-12    Page 3
BOEING / UNITED AIRLINES, INC. PROPRIETARY

TABLE OF CONTENTS
ARTICLES
SA NUMBER
Article 1. Quantity, Model and Description SA-1
Article 2. Delivery Schedule SA-1
Article 3. Price SA-1
Article 4. Payment SA-1
Article 5. Additional Terms SA-1
TABLE
1
787-*** Aircraft Delivery, Description, Price and ***
SA-7
1A.
787-*** with GENX-1B*** Engines Aircraft Information Table
SA-11
EXHIBITS
A2*
787-*** Aircraft Configuration
SA-9
A3.
787-*** Aircraft Configuration
SA-9
B. Aircraft Delivery Requirements and Responsibilities
* - Note: There is no Exhibit A1 in this Purchase Agreement
SUPPLEMENTAL EXHIBITS
AE1.
***/Airframe and *** Features
BFE1.
BFE Variables for the 787-*** Aircraft
SA-7
CS1. Customer Support Document
EE1.
Engine ***/Engine Warranty ***
SLP1. Service Life Policy Components












P.A. 3860    TABLE OF CONTENTS, Page 1 of 5    SA-12
BOEING/UNITED AIRLINES, INC. PROPRIETARY





TABLE OF CONTENTS, CONTINUED
LETTER AGREEMENTS
SA NUMBER
UAL-PA-03860-LA-1209247
787 e-Enabling
UAL-PA-03860-LA-1209264
Open Configuration Matters
Completed: No longer applicable
SA-9
UAL-PA-03860-LA-1209409
Spare Parts Initial Provisioning
UAL-PA-03860-LA-1209410 Special Matters Relating to COTS Software and End User License Agreements
UAL-PA-03860-LA-1209411 Special Terms – Seats and In-flight Entertainment
UAL-PA-03860-LA-1209417 Model 787 Post-Delivery Software & Data Loading
CONFIDENTIAL LETTER AGREEMENTS
UAL-PA-03860-LA-1209236R1
Model ***
SA-1
Attachment A, 787-*** Airframe Pricing of *** Aircraft with General Electric GEnx-1B***
SA-1
Attachment B, 787-*** with General Electric GEnx-1B***
SA-1
Attachment C, 787-*** with General Electric GEnx-1B***
SA-1
UAL-PA-03860-LA-1209412 Spare Parts Commitment
UAL-PA-03860-LA-1209413R4 Special Matters SA-12
UAL-PA-03860-LA-1209413A1R3 Special Matters – Amendment 1 SA-7
UAL-PA-03860-LA-1209414 Other Special Matters
UAL-PA-03860-LA-1209413A1 Other Special Matters - Amendment 1 SA-1
UAL-PA-03860-LA-1209416R1 Promotional Support SA-2
UAL-PA-03860-LA-1209430
***
UAL-PA-03860-LA-1209429
***

P.A. 3860    TABLE OF CONTENTS, Page 2 of 4    SA-12
BOEING / UNITED AIRLINES, INC. PROPRIETARY


TABLE OF CONTENTS, CONTINUED
CONFIDENTIAL LETTER AGREEMENTS, continued
SA NUMBER
6-1162-ELP-0794
*** Program- Boeing ***
6-1162-ELP-0795
*** Program- Boeing ***
UAL-PA-03860-LA-1301368
*** (787-***)
SA-1
UAL-PA-03860-LA-1301373
787-*** Aircraft Open Configuration and Other Matters
SA-1
UAL-PA-03860-LA-1301375R1
Provisions Relating to Customer’s *** for 787-*** Aircraft
SA-7
UAL-PA-03860-LA-1301377
787-***
SA-1
UAL-PA-03860-LA-1301377A1
787-*** – Amendment 1
SA-4
UAL-PA-03860-LA-1301380
787-*** Program Launch
SA-1
UAL-PA-03860-LA-1500017 *** SA-4
UAL-PA-03860-LA-1500059 Installation of Cabin Systems Equipment SA-4
UAL-PA-03860-LA-1703319 Privileged and Confidential Matters SA-8
UAL-PA-03860-LA-1802899 *** SA-9


P.A. 3860    TABLE OF CONTENTS, Page 3 of 4    SA-12
BOEING / UNITED AIRLINES, INC. PROPRIETARY


SUPPLEMENTAL AGREEMENTS DATED AS OF
Supplemental Agreement No. 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . June 17, 2013
Supplemental Agreement No. 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . December 16, 2013
Supplemental Agreement No. 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . July 22, 2014
Supplemental Agreement No. 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . January 14, 2015
Supplemental Agreement No. 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . May 12, 2015
Supplemental Agreement No. 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . December 31, 2015
Supplemental Agreement No. 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . March 7, 2016
Supplemental Agreement No. 8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . June 7, 2017
Supplemental Agreement No. 9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . May 31, 2018
Supplemental Agreement No. 10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . November 1, 2018
Supplemental Agreement No. 11 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . December 12, 2018
Supplemental Agreement No. 12 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . February 26, 2021
P.A. 3860    TABLE OF CONTENTS, Page 4 of 4    SA-12
BOEING / UNITED AIRLINES, INC. PROPRIETARY

IMAGE1A.JPG
The Boeing Company
P.O. Box 3707
Seattle, WA 98124 2207
            

UAL-PA-03860-LA-1209413R4
United Airlines, Inc.
233 South Wacker Drive
Chicago, Illinois 60606
Subject:    Special Matters
Reference:    Purchase Agreement No. 3860 (Purchase Agreement) between The Boeing Company (Boeing) and United Airlines, Inc. relating to Model 787 aircraft (Aircraft)
This letter agreement (Letter Agreement) amends and supplements the Purchase Agreement. All terms used and not defined in this Letter Agreement have the same meaning as in the Purchase Agreement. This Letter Agreement replaces and supersedes Letter UAL-PA-03860-LA-1209413R3 dated May 31, 2018.
1.***.
1.1.787-***.
In consideration of Customer's purchase of 787-*** Aircraft, Boeing *** at the time of delivery of each 787-*** Aircraft and 787-*** Aircraft, a *** to Customer ***. The *** is subject to *** at the time of delivery. *** may *** at the time of delivery for such Aircraft, or for the *** of Boeing *** and ***, but *** on Aircraft.
1.2.787-***.
In consideration of Customer's purchase of 787-*** Aircraft, Boeing *** at the time of delivery of each 787-*** Aircraft and 787-*** Aircraft, a *** to Customer ***. The *** is subject to the *** as *** at the time of delivery. *** may *** to *** at the time of delivery for such Aircraft, or for the *** of Boeing *** and ***, but *** on Aircraft.
1.3.787-***.
In consideration of Customer's purchase of 787-*** Aircraft, Boeing *** at the time of delivery of each 787-*** Aircraft and 787-*** Aircraft, *** to Customer in ***. The *** is *** as *** at the time of delivery. *** may *** at the time of delivery for such Aircraft, or for the *** of Boeing *** and ***, but *** on Aircraft.
2.Model 787 ***.
Boeing hereby *** that the offer contained herein *** with the commitments specified in Letter Agreement 6-1162-KKT-080. Furthermore, *** as Boeing ***, Boeing will *** of the Purchase Agreement to continue ***.
UAL-PA-03860-LA-1209413R4    SA-12
Special Matters     Page 1
BOEING / UNITED AIRLINES, INC. PROPRIETARY
IMAGE_01A.JPG

2.1.787-***.
Boeing *** at the time of delivery of each 787-*** Aircraft and 787-*** Aircraft *** to Customer ***. The *** is *** as *** at the time of delivery. *** may *** at the time of delivery for such Aircraft, or for the *** of Boeing *** and ***, but *** on Aircraft.
2.2.787-***.
Boeing *** at the time of delivery of each 787-*** Aircraft and 787-*** Aircraft *** to Customer ***. The *** is *** at the time of delivery. *** may *** at the time of delivery for such Aircraft, or for the *** of Boeing *** and ***, *** on Aircraft.
3.***.
Notwithstanding the *** of the Purchase Agreement, Customer ***, for Aircraft ***, and for *** Aircraft that Customer ***.

***
3.1.Notwithstanding the *** schedule provided in Section 3 above, the parties have *** in the *** for the 787-*** in the table below (Section 3.1 787-*** Aircraft):
(i)Boeing will *** from this Purchase Agreement to the 737 purchase agreement number 04761 as specified in column [B] of the table below;
(ii)Column [C] of the table below *** for the Section 3.1 787-*** Aircraft *** in Section 3.1(i) above; and *** from Customer with respect to each Section 3.1 787-*** Aircraft; and
(iii)The parties agree that *** are *** Customer with respect to the Section 3.1 787-*** Aircraft.
Section 3.1 787-*** Aircraft
[A]
***
[B]
***
[C]
***
*** $*** $*** $***
Total $*** $*** $***
4.***.
4.1.Interest Rate for Firm Aircraft. *** agrees to *** on *** for all firm and *** Aircraft which are *** pursuant to Paragraph 3 of this Letter Agreement ***.
UAL-PA-03860-LA-1209413R4    SA-12
Special Matters     Page 2
BOEING / UNITED AIRLINES, INC. PROPRIETARY
IMAGE_01A.JPG

4.2.Delivery *** Impact on *** Calculations. If the delivery of any Aircraft is *** due to ***, then interest on *** in respect of such Aircraft will *** during the time period from ***. Payment of *** that has *** prior to the start of the *** but remains unpaid will be paid on the normal quarterly *** payment schedule set forth in Paragraph 4.1 of this Letter Agreement or on the delivery date of the Aircraft, whichever comes first.
4.3.Boeing Invoice. Boeing shall submit to Customer, not less than *** prior to the end of each quarter, an invoice for *** during each such quarter. Customer's payment is due and payable to Boeing on the first business day of the following month. Boeing's invoice will show *** during the quarter for each Aircraft for which *** have been ***. The invoice will also include *** on *** with respect to other aircraft in other purchase agreements between Customer and Boeing.
4.4.*** for the Launch Aircraft. With respect to the first aggregate quantity of *** 787-*** Aircraft to be delivered to Customer under any purchase agreement (collectively and each a Launch Aircraft), the parties agree that payment of the Article 4.1 interest obligation will be *** of each Launch Aircraft (Launch Aircraft *** Obligation). At time of delivery of each Launch Aircraft, Boeing *** to *** the Launch Aircraft *** Obligation.
4.5.Certain ***. Notwithstanding the *** Schedule contained in Table 1 of the Purchase Agreement or the terms set forth in Section 3 herein, Customer may *** for any Aircraft on order as of the date of signing the applicable Purchase Agreement, and for any *** Aircraft in accordance with the terms of Section 3 herein; provided, however, that Customer shall retain the right to either (a) *** set forth in Section 3 herein, and to the extent that Customer *** then Customer’s *** Boeing *** shall be *** or (b) *** from time to time by up to *** provided that (1) Boeing *** to such *** and (2) ***.
4.6.Special *** for Section 3.1 787-*** Aircraft.                  With respect to the *** made pursuant to Section 3.1 above and cited in Section 3 of Supplemental Agreement No. 12 of the Purchase Agreement, the parties agree that payment of the Article *** interest obligation will be *** of the Section 3.1 787-*** Aircraft from which ***.
5.Option Aircraft ***.
5.1.Notwithstanding the amount specified in the Attachment to Option Aircraft Letter Agreement UAL-PA-03860-LA-1209265R1 (Option Aircraft Letter) as the Attachment and/or the Option Aircraft Letter is subsequently revised, amended or supplemented, Boeing ***.
5.2.Notwithstanding paragraph 5.1 above, Boeing and Customer agree that for the *** 787-*** Aircraft added as part of Supplemental Agreement No. 1, the *** shall be *** Aircraft. Such *** has already been received by Boeing for *** 787-*** Aircraft. The *** for the *** 787-*** Aircraft is due upon signing of Supplemental Agreement No 1 to the Purchase Agreement.
UAL-PA-03860-LA-1209413R4    SA-12
Special Matters     Page 3
BOEING / UNITED AIRLINES, INC. PROPRIETARY
IMAGE_01A.JPG

6.***.
Boeing agrees to *** at the time of delivery of each Aircraft *** in ***. This *** or for Boeing *** and ***.
7.Aircraft Invoices.
Upon Customer request, at the time of Aircraft delivery Boeing agrees to provide a separate invoice addressed to the owner/trustee of such Aircraft specifying the dollar amount to be received at the time of delivery. The dollar amount on the invoice shall be provided by Customer.
8.Assignment of ***.
Customer may not assign the *** described in this Letter Agreement without Boeing's prior written consent other than in circumstances where Boeing provides or arranges lease equity financing to Customer in respect of an Aircraft.
9.Confidential Treatment.
Boeing and Customer understand that certain information contained in this Letter Agreement, including any attachments hereto, is considered by both parties to be confidential. Boeing and Customer agree that each party will treat this Letter Agreement and the information contained herein as confidential and will not, without the other party's prior written consent, disclose this Letter Agreement or any information contained herein to any other person or entity except as may be required by applicable law or governmental regulations.
Very truly yours,



THE BOEING COMPANY
By /s/ Irma L. Krueger
Its Attorney-In-Fact

UAL-PA-03860-LA-1209413R4    SA-12
Special Matters     Page 4
BOEING / UNITED AIRLINES, INC. PROPRIETARY
IMAGE_01A.JPG

ACCEPTED AND AGREED TO this
Date:
February 26, 2021
UNITED AIRLINES, INC.
By /s/ Gerald Laderman
Its Executive Vice President Finance and
Chief Financial Officer
UAL-PA-03860-LA-1209413R4    SA-12
Special Matters     Page 5
BOEING / UNITED AIRLINES, INC. PROPRIETARY

Exhibit 31.1
Certification of the Principal Executive Officer
Pursuant to 15 U.S.C. 78m(a) or 78o(d)
(Section 302 of the Sarbanes-Oxley Act of 2002)

I, J. Scott Kirby, certify that:
(1)    I have reviewed this quarterly report on Form 10-Q for the quarterly period ended March 31, 2021 of United Airlines Holdings, Inc. (the "Company");
(2)    Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;
(3)    Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the Company as of, and for, the periods presented in this report;
(4)    The Company's other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the Company and have:
(a)    Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the Company, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;
(b)    Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;
(c)    Evaluated the effectiveness of the Company's disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and
(d)    Disclosed in this report any change in the Company's internal control over financial reporting that occurred during the Company's most recent fiscal quarter (the Company's fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the Company's internal control over financial reporting; and
(5)    The Company's other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the Company's auditors and the audit committee of the Company's board of directors (or persons performing the equivalent functions):
(a)    All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the Company's ability to record, process, summarize and report financial information; and
(b)    Any fraud, whether or not material, that involves management or other employees who have a significant role in the Company's internal control over financial reporting.
 
/s/ J. Scott Kirby
J. Scott Kirby
Chief Executive Officer
Date: April 22, 2021



Exhibit 31.2
Certification of the Principal Financial Officer
Pursuant to 15 U.S.C. 78m(a) or 78o(d)
(Section 302 of the Sarbanes-Oxley Act of 2002)

I, Gerald Laderman, certify that:
(1)    I have reviewed this quarterly report on Form 10-Q for the quarterly period ended March 31, 2021 of United Airlines Holdings, Inc. (the "Company");
(2)    Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;
(3)    Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the Company as of, and for, the periods presented in this report;
(4)    The Company's other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the Company and have:
(a)    Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the Company, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;
(b)    Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;
(c)    Evaluated the effectiveness of the Company's disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and
(d)    Disclosed in this report any change in the Company's internal control over financial reporting that occurred during the Company's most recent fiscal quarter (the Company's fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the Company's internal control over financial reporting; and
(5)    The Company's other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the Company's auditors and the audit committee of the Company's board of directors (or persons performing the equivalent functions):
(a)    All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the Company's ability to record, process, summarize and report financial information; and
(b)    Any fraud, whether or not material, that involves management or other employees who have a significant role in the Company's internal control over financial reporting.
 
/s/ Gerald Laderman
Gerald Laderman
Executive Vice President and Chief Financial Officer
Date: April 22, 2021



Exhibit 31.3
Certification of the Principal Executive Officer
Pursuant to 15 U.S.C. 78m(a) or 78o(d)
(Section 302 of the Sarbanes-Oxley Act of 2002)

I, J. Scott Kirby, certify that:
(1)    I have reviewed this quarterly report on Form 10-Q for the quarterly period ended March 31, 2021 of United Airlines, Inc. (the "Company");
(2)    Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;
(3)    Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the Company as of, and for, the periods presented in this report;
(4)    The Company's other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the Company and have:
(a)    Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the Company, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;
(b)    Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;
(c)    Evaluated the effectiveness of the Company's disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and
(d)    Disclosed in this report any change in the Company's internal control over financial reporting that occurred during the Company's most recent fiscal quarter (the Company's fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the Company's internal control over financial reporting; and
(5)    The Company's other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the Company's auditors and the audit committee of the Company's board of directors (or persons performing the equivalent functions):
(a)    All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the Company's ability to record, process, summarize and report financial information; and
(b)    Any fraud, whether or not material, that involves management or other employees who have a significant role in the Company's internal control over financial reporting.
 
/s/ J. Scott Kirby
J. Scott Kirby
Chief Executive Officer
Date: April 22, 2021  




Exhibit 31.4
Certification of the Principal Financial Officer
Pursuant to 15 U.S.C. 78m(a) or 78o(d)
(Section 302 of the Sarbanes-Oxley Act of 2002)

I, Gerald Laderman, certify that:
(1)    I have reviewed this quarterly report on Form 10-Q for the quarterly period ended March 31, 2021 of United Airlines, Inc. (the "Company");
(2)    Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;
(3)    Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the Company as of, and for, the periods presented in this report;
(4)    The Company's other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the Company and have:
(a)    Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the Company, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;
(b)    Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;
(c)    Evaluated the effectiveness of the Company's disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and
(d)    Disclosed in this report any change in the Company's internal control over financial reporting that occurred during the Company's most recent fiscal quarter (the Company's fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the Company's internal control over financial reporting; and
(5)    The Company's other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the Company's auditors and the audit committee of the Company's board of directors (or persons performing the equivalent functions):
(a)    All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the Company's ability to record, process, summarize and report financial information; and
(b)    Any fraud, whether or not material, that involves management or other employees who have a significant role in the Company's internal control over financial reporting.
 
/s/ Gerald Laderman
Gerald Laderman
Executive Vice President and Chief Financial Officer
Date: April 22, 2021





Exhibit 32.1
Certification of United Airlines Holdings, Inc.
Pursuant to 18 U.S.C. 1350
(Section 906 of the Sarbanes-Oxley Act of 2002)

Each undersigned officer certifies that to the best of his knowledge based on a review of the quarterly report on Form 10-Q for the quarterly period ended March 31, 2021 of United Airlines Holdings, Inc. (the "Report"):
(1)    The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934, as amended; and
(2)    The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of United Airlines Holdings, Inc.
Date: April 22, 2021
 
/s/ J. Scott Kirby
J. Scott Kirby
Chief Executive Officer
/s/ Gerald Laderman
Gerald Laderman
Executive Vice President and Chief Financial Officer
 












Exhibit 32.2
Certification of United Airlines, Inc.
Pursuant to 18 U.S.C. 1350
(Section 906 of the Sarbanes-Oxley Act of 2002)

Each undersigned officer certifies that to the best of his knowledge based on a review of the quarterly report on Form 10-Q for the quarterly period ended March 31, 2021 of United Airlines, Inc. (the "Report"):
(1)    The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934, as amended; and
(2)    The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of United Airlines, Inc.
Date: April 22, 2021
 
/s/ J. Scott Kirby
J. Scott Kirby
Chief Executive Officer
/s/ Gerald Laderman
Gerald Laderman
Executive Vice President and Chief Financial Officer