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(Mark One)
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☒
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QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
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☐
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TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
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Delaware
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|
62-1147325
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(State or other jurisdiction of incorporation or organization)
|
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(IRS Employer Identification No.)
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Securities registered pursuant to Section 12(b) of the Act:
|
||||||
Title of each class
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Trading Symbol
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Name of each exchange on which registered
|
||
Common Shares, $1 par value
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USM
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New York Stock Exchange
|
||
6.95% Senior Notes due 2060
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UZA
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New York Stock Exchange
|
||
7.25% Senior Notes due 2063
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|
UZB
|
|
New York Stock Exchange
|
||
7.25% Senior Notes due 2064
|
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UZC
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New York Stock Exchange
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United States Cellular Corporation
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Quarterly Report on Form 10-Q
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For the Period Ended September 30, 2019
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Index
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Page No.
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United States Cellular Corporation
Management’s Discussion and Analysis of
Financial Condition and Results of Operations
|
|
▪
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Serves customers with 5.0 million connections including 4.4 million postpaid, 0.5 million prepaid and 0.1 million reseller and other connections
|
▪
|
Operates in 21 states
|
▪
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Employs approximately 5,500 associates
|
▪
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4,123 owned towers
|
▪
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6,554 cell sites in service
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|
▪
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U.S. Cellular continues to offer economical and competitively priced service plans and devices to its customers, and is focused on increasing revenues from sales of related products such as accessories and device protection plans and from new services such as fixed wireless broadband. In addition, U.S. Cellular is focused on expanding its solutions available to business and government customers, including a growing suite of connected machine-to-machine solutions and software applications across various categories.
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▪
|
U.S. Cellular continues to devote efforts to enhance its network capabilities. VoLTE technology is now available to 67% of U.S Cellular's subscribers, and deployments in additional operating markets are expected in 2020 and 2021. VoLTE technology allows customers to utilize a 4G LTE network for both voice and data services, and offers enhanced services such as high definition voice and simultaneous voice and data sessions.
|
▪
|
U.S. Cellular also has begun to deploy 5G technology in its network and expects to launch commercial 5G services in selected markets in 2020. 5G technology is expected to help address customers' growing demand for data services as well as create opportunities for new services requiring high speed, reliability and low latency. U.S. Cellular is working with leading companies in the wireless infrastructure and handset ecosystem to provide rich 5G experiences for customers, initially focused on mobility services and using its low band spectrum. At the same time, as discussed below, U.S. Cellular has begun acquiring high band spectrum to enable the delivery of additional 5G services in the future. In the markets where U.S. Cellular commercially deploys 5G technology, customers using U.S. Cellular’s 4G LTE network will experience increased network speed due to U.S. Cellular's network modernization efforts.
|
▪
|
U.S. Cellular assesses its existing wireless interests on an ongoing basis with a goal of improving the competitiveness of its operations and maximizing its long-term return on capital. As part of this strategy, and to be able to expand its 5G service offerings, U.S. Cellular actively seeks attractive opportunities to acquire wireless spectrum licenses, including pursuant to FCC auctions. In June 2019, the FCC announced by way of public notice that U.S. Cellular was the provisional winning bidder for 408 wireless spectrum licenses in its 28 GHz auction (Auction 101) and 282 wireless spectrum licenses in its 24 GHz auction (Auction 102) for an aggregate purchase price of $256 million. The wireless spectrum licenses from Auction 101 were granted by the FCC on October 2, 2019, and the wireless spectrum licenses from Auction 102 are expected to be granted by the FCC during the fourth quarter of 2019. Additionally, in September 2019, U.S. Cellular filed an application to participate in Auction 103; bidding in that auction will commence on December 10, 2019. Auction 103 will offer 34 100 MHz blocks in the Upper 37 GHz, 39 GHz, and 47 GHz bands in all Partial Economic Areas.
|
▪
|
4G LTE – fourth generation Long-Term Evolution, which is a wireless technology that enables more network capacity for more data per user as well as faster access to data compared to third generation (3G) technology.
|
▪
|
5G – fifth generation wireless technology that is expected to help address customers’ growing demand for data services as well as create opportunities for new services requiring high speed and reliability as well as low latency.
|
▪
|
Account – represents an individual or business financially responsible for one or multiple associated connections. An account may include a variety of types of connections such as handsets and connected devices.
|
▪
|
Churn Rate – represents the percentage of the connections that disconnect service each month. These rates represent the average monthly churn rate for each respective period.
|
▪
|
Connections – individual lines of service associated with each device activated by a customer. Connections are associated with all types of devices that connect directly to the U.S. Cellular network.
|
▪
|
Connected Devices – non-handset devices that connect directly to the U.S. Cellular network. Connected devices include products such as tablets, wearables, modems, and hotspots.
|
▪
|
EBITDA – refers to earnings before interest, taxes, depreciation, amortization and accretion and is used in the non-GAAP metric Adjusted EBITDA throughout this document. See Supplemental Information Relating to Non-GAAP Financial Measures within this MD&A for additional information.
|
▪
|
Free Cash Flow – non-GAAP metric defined as Cash flows from operating activities less Cash paid for additions to property, plant and equipment. See Supplemental Information Relating to Non-GAAP Financial Measures within this MD&A for additional information.
|
▪
|
Gross Additions – represents the total number of new connections added during the period, without regard to connections that were terminated during that period.
|
▪
|
Machine-to-Machine (M2M) – technology that involves the transmission of data between networked devices, as well as the performance of actions by devices without human intervention. U.S. Cellular sells and supports M2M solutions to customers, provides connectivity for M2M solutions via the U.S. Cellular network, and has agreements with device manufacturers and software developers which offer M2M solutions.
|
▪
|
Net Additions (Losses) – represents the total number of new connections added during the period, net of connections that were terminated during that period.
|
▪
|
OIBDA – refers to operating income before depreciation, amortization and accretion and is used in the non-GAAP metric Adjusted OIBDA throughout this document. See Supplemental Information Relating to Non-GAAP Financial Measures within this MD&A for additional information.
|
▪
|
Partial Economic Areas – service areas of certain FCC licenses based on geography.
|
▪
|
Postpaid Average Revenue per Account (Postpaid ARPA) – metric which is calculated by dividing total postpaid service revenues by the average number of postpaid accounts and by the number of months in the period.
|
▪
|
Postpaid Average Revenue per User (Postpaid ARPU) – metric which is calculated by dividing total postpaid service revenues by the average number of postpaid connections and by the number of months in the period.
|
▪
|
Retail Connections – the sum of postpaid connections and prepaid connections.
|
▪
|
Universal Service Fund (USF) – a system of telecommunications collected fees and support payments managed by the FCC intended to promote universal access to telecommunications services in the United States.
|
▪
|
VoLTE – Voice over Long-Term Evolution is a technology specification that defines the standards and procedures for delivering voice communications and related services over 4G LTE networks.
|
|
|
|
|
|
|
|
|
|
|
|
|
As of September 30,
|
|
2019
|
|
2018
|
|
Retail Connections – End of Period
|
|
|
|||
|
Postpaid
|
|
4,395,000
|
|
4,466,000
|
|
Prepaid
|
|
510,000
|
|
528,000
|
|
Total
|
|
4,905,000
|
|
4,994,000
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Q3 2019
|
|
Q3 2018
|
|
Q3 2019 vs.
Q3 2018 |
|
YTD 2019
|
|
YTD 2018
|
YTD 2019 vs. YTD 2018
|
||||||
Postpaid Activity and Churn
|
|
|||||||||||||||
Gross Additions
|
|
|
|
|
|
|
|
|
|
|
||||||
Handsets
|
124,000
|
|
|
133,000
|
|
|
(7
|
)%
|
|
328,000
|
|
|
340,000
|
|
(4
|
)%
|
Connected Devices
|
39,000
|
|
|
39,000
|
|
|
–
|
|
|
108,000
|
|
|
107,000
|
|
1
|
%
|
Total Gross Additions
|
163,000
|
|
|
172,000
|
|
|
(5
|
)%
|
|
436,000
|
|
|
447,000
|
|
(2
|
)%
|
Net Additions (Losses)
|
|
|
|
|
|
|
|
|
|
|
||||||
Handsets
|
(2,000
|
)
|
|
15,000
|
|
|
N/M
|
|
|
(26,000
|
)
|
|
3,000
|
|
N/M
|
|
Connected Devices
|
(17,000
|
)
|
|
(16,000
|
)
|
|
(6
|
)%
|
|
(51,000
|
)
|
|
(55,000
|
)
|
7
|
%
|
Total Net (Losses)
|
(19,000
|
)
|
|
(1,000
|
)
|
|
N/M
|
|
|
(77,000
|
)
|
|
(52,000
|
)
|
(48
|
)%
|
Churn
|
|
|
|
|
|
|
|
|
|
|
||||||
Handsets
|
1.09
|
%
|
|
1.02
|
%
|
|
|
|
1.02
|
%
|
|
0.97
|
%
|
|
||
Connected Devices
|
3.44
|
%
|
|
3.04
|
%
|
|
|
|
3.17
|
%
|
|
2.89
|
%
|
|
||
Total Churn
|
1.38
|
%
|
|
1.29
|
%
|
|
|
|
1.29
|
%
|
|
1.24
|
%
|
|
|
Three Months Ended
September 30, |
|
Nine Months Ended
September 30, |
||||||||||||||||||
|
2019
|
|
2018
|
|
2019 vs. 2018
|
|
2019
|
|
2018
|
|
2019 vs. 2018
|
||||||||||
Average Revenue Per User (ARPU)
|
$
|
46.16
|
|
|
$
|
45.31
|
|
|
2
|
%
|
|
$
|
45.82
|
|
|
$
|
44.79
|
|
|
2
|
%
|
Average Revenue Per Account (ARPA)
|
$
|
119.87
|
|
|
$
|
119.42
|
|
|
—
|
%
|
|
$
|
119.39
|
|
|
$
|
118.71
|
|
|
1
|
%
|
|
Three Months Ended
September 30, |
|
Nine Months Ended
September 30, |
||||||||||||||||||
|
2019
|
|
2018
|
|
2019 vs. 2018
|
|
2019
|
|
2018
|
|
2019 vs. 2018
|
||||||||||
(Dollars in millions)
|
|
|
|
|
|
|
|
|
|
|
|
||||||||||
Retail service
|
$
|
663
|
|
|
$
|
659
|
|
|
1
|
%
|
|
$
|
1,984
|
|
|
$
|
1,960
|
|
|
1
|
%
|
Inbound roaming
|
54
|
|
|
50
|
|
|
9
|
%
|
|
132
|
|
|
116
|
|
|
14
|
%
|
||||
Other
|
57
|
|
|
50
|
|
|
13
|
%
|
|
156
|
|
|
148
|
|
|
5
|
%
|
||||
Service revenues
|
774
|
|
|
759
|
|
|
2
|
%
|
|
2,272
|
|
|
2,224
|
|
|
2
|
%
|
||||
Equipment sales
|
257
|
|
|
242
|
|
|
6
|
%
|
|
698
|
|
|
692
|
|
|
1
|
%
|
||||
Total operating revenues
|
1,031
|
|
|
1,001
|
|
|
3
|
%
|
|
2,970
|
|
|
2,916
|
|
|
2
|
%
|
||||
|
|
|
|
|
|
|
|
|
|
|
|
||||||||||
System operations (excluding Depreciation, amortization and accretion reported below)
|
199
|
|
|
200
|
|
|
(1
|
)%
|
|
568
|
|
|
566
|
|
|
–
|
|
||||
Cost of equipment sold
|
266
|
|
|
258
|
|
|
3
|
%
|
|
724
|
|
|
716
|
|
|
1
|
%
|
||||
Selling, general and administrative
|
358
|
|
|
346
|
|
|
3
|
%
|
|
1,027
|
|
|
1,014
|
|
|
1
|
%
|
||||
Depreciation, amortization and accretion
|
181
|
|
|
160
|
|
|
13
|
%
|
|
524
|
|
|
478
|
|
|
10
|
%
|
||||
(Gain) loss on asset disposals, net
|
5
|
|
|
3
|
|
|
66
|
%
|
|
13
|
|
|
5
|
|
|
N/M
|
|
||||
(Gain) loss on sale of business and other exit costs, net
|
—
|
|
|
—
|
|
|
N/M
|
|
|
(1
|
)
|
|
—
|
|
|
N/M
|
|
||||
(Gain) loss on license sales and exchanges, net
|
2
|
|
|
—
|
|
|
N/M
|
|
|
—
|
|
|
(18
|
)
|
|
98
|
%
|
||||
Total operating expenses
|
1,011
|
|
|
967
|
|
|
5
|
%
|
|
2,855
|
|
|
2,761
|
|
|
3
|
%
|
||||
|
|
|
|
|
|
|
|
|
|
|
|
||||||||||
Operating income
|
$
|
20
|
|
|
$
|
34
|
|
|
(40
|
)%
|
|
$
|
115
|
|
|
$
|
155
|
|
|
(26
|
)%
|
|
|
|
|
|
|
|
|
|
|
|
|
||||||||||
Net income
|
$
|
24
|
|
|
$
|
37
|
|
|
(33
|
)%
|
|
$
|
115
|
|
|
$
|
143
|
|
|
(20
|
)%
|
Adjusted OIBDA (Non-GAAP)1
|
$
|
208
|
|
|
$
|
197
|
|
|
6
|
%
|
|
$
|
651
|
|
|
$
|
620
|
|
|
5
|
%
|
Adjusted EBITDA (Non-GAAP)1
|
$
|
256
|
|
|
$
|
243
|
|
|
5
|
%
|
|
$
|
793
|
|
|
$
|
750
|
|
|
6
|
%
|
Capital expenditures2
|
$
|
170
|
|
|
$
|
118
|
|
|
43
|
%
|
|
$
|
467
|
|
|
$
|
274
|
|
|
71
|
%
|
1
|
Refer to Supplemental Information Relating to Non-GAAP Financial Measures within this MD&A for a reconciliation of this measure.
|
2
|
Refer to Liquidity and Capital Resources within this MD&A for additional information on Capital expenditures.
|
|
▪
|
Retail Service - Charges for voice, data and value added services and recovery of regulatory costs
|
▪
|
Inbound Roaming - Charges to other wireless carriers whose customers use U.S. Cellular’s wireless systems when roaming
|
▪
|
Other Service - Amounts received from the Federal USF, tower rental revenues, and miscellaneous other service revenues
|
▪
|
Sales of wireless devices and related accessories to new and existing customers, agents, and third-party distributors
|
|
|
Three Months Ended
September 30, |
|
Nine Months Ended
September 30, |
||||||||||||||||||
|
2019
|
|
2018
|
|
2019 vs. 2018
|
|
2019
|
|
2018
|
|
2019 vs. 2018
|
||||||||||
(Dollars in millions)
|
|
|
|
|
|
|
|
|
|
|
|
||||||||||
Operating income
|
$
|
20
|
|
|
$
|
34
|
|
|
(40
|
)%
|
|
$
|
115
|
|
|
$
|
155
|
|
|
(26
|
)%
|
|
|
|
|
|
|
|
|
|
|
|
|
||||||||||
Equity in earnings of unconsolidated entities
|
44
|
|
|
42
|
|
|
5
|
%
|
|
128
|
|
|
120
|
|
|
7
|
%
|
||||
Interest and dividend income
|
4
|
|
|
4
|
|
|
4
|
%
|
|
14
|
|
|
10
|
|
|
40
|
%
|
||||
Interest expense
|
(29
|
)
|
|
(29
|
)
|
|
1
|
%
|
|
(87
|
)
|
|
(87
|
)
|
|
–
|
|
||||
Total investment and other income
|
19
|
|
|
17
|
|
|
12
|
%
|
|
55
|
|
|
43
|
|
|
27
|
%
|
||||
|
|
|
|
|
|
|
|
|
|
|
|
||||||||||
Income before income taxes
|
39
|
|
|
51
|
|
|
(23
|
)%
|
|
170
|
|
|
198
|
|
|
(14
|
)%
|
||||
Income tax expense
|
15
|
|
|
14
|
|
|
2
|
%
|
|
55
|
|
|
55
|
|
|
1
|
%
|
||||
|
|
|
|
|
|
|
|
|
|
|
|
||||||||||
Net income
|
24
|
|
|
37
|
|
|
(33
|
)%
|
|
115
|
|
|
143
|
|
|
(20
|
)%
|
||||
Less: Net income attributable to noncontrolling interests, net of tax
|
1
|
|
|
1
|
|
|
29
|
%
|
|
6
|
|
|
14
|
|
|
(61
|
)%
|
||||
Net income attributable to U.S. Cellular shareholders
|
$
|
23
|
|
|
$
|
36
|
|
|
(34
|
)%
|
|
$
|
109
|
|
|
$
|
129
|
|
|
(15
|
)%
|
|
|
|
▪
|
Enhance and maintain U.S. Cellular's network coverage, including continuing to deploy VoLTE technology in certain markets and providing additional speed and capacity to accommodate increased data usage by current customers;
|
▪
|
Begin deploying 5G technology on its network; and
|
▪
|
Invest in information technology to support existing and new services and products.
|
|
▪
|
EBITDA
|
▪
|
Adjusted EBITDA
|
▪
|
Adjusted OIBDA
|
▪
|
Free cash flow
|
|
Three Months Ended
September 30, |
|
Nine Months Ended
September 30, |
||||||||||||
|
2019
|
|
2018
|
|
2019
|
|
2018
|
||||||||
(Dollars in millions)
|
|
|
|
|
|
|
|
||||||||
Net income (GAAP)
|
$
|
24
|
|
|
$
|
37
|
|
|
$
|
115
|
|
|
$
|
143
|
|
Add back:
|
|
|
|
|
|
|
|
||||||||
Income tax expense
|
15
|
|
|
14
|
|
|
55
|
|
|
55
|
|
||||
Interest expense
|
29
|
|
|
29
|
|
|
87
|
|
|
87
|
|
||||
Depreciation, amortization and accretion
|
181
|
|
|
160
|
|
|
524
|
|
|
478
|
|
||||
EBITDA (Non-GAAP)
|
249
|
|
|
240
|
|
|
781
|
|
|
763
|
|
||||
Add back or deduct:
|
|
|
|
|
|
|
|
||||||||
(Gain) loss on asset disposals, net
|
5
|
|
|
3
|
|
|
13
|
|
|
5
|
|
||||
(Gain) loss on sale of business and other exit costs, net
|
—
|
|
|
—
|
|
|
(1
|
)
|
|
—
|
|
||||
(Gain) loss on license sales and exchanges, net
|
2
|
|
|
—
|
|
|
—
|
|
|
(18
|
)
|
||||
Adjusted EBITDA (Non-GAAP)
|
256
|
|
|
243
|
|
|
793
|
|
|
750
|
|
||||
Deduct:
|
|
|
|
|
|
|
|
||||||||
Equity in earnings of unconsolidated entities
|
44
|
|
|
42
|
|
|
128
|
|
|
120
|
|
||||
Interest and dividend income
|
4
|
|
|
4
|
|
|
14
|
|
|
10
|
|
||||
Adjusted OIBDA (Non-GAAP)
|
208
|
|
|
197
|
|
|
651
|
|
|
620
|
|
||||
Deduct:
|
|
|
|
|
|
|
|
||||||||
Depreciation, amortization and accretion
|
181
|
|
|
160
|
|
|
524
|
|
|
478
|
|
||||
(Gain) loss on asset disposals, net
|
5
|
|
|
3
|
|
|
13
|
|
|
5
|
|
||||
(Gain) loss on sale of business and other exit costs, net
|
—
|
|
|
—
|
|
|
(1
|
)
|
|
—
|
|
||||
(Gain) loss on license sales and exchanges, net
|
2
|
|
|
—
|
|
|
—
|
|
|
(18
|
)
|
||||
Operating income (GAAP)
|
$
|
20
|
|
|
$
|
34
|
|
|
$
|
115
|
|
|
$
|
155
|
|
|
Nine Months Ended
September 30, |
||||||
|
2019
|
|
2018
|
||||
(Dollars in millions)
|
|
|
|
||||
Cash flows from operating activities (GAAP)
|
$
|
687
|
|
|
$
|
600
|
|
Less: Cash paid for additions to property, plant and equipment
|
439
|
|
|
277
|
|
||
Free cash flow (Non-GAAP)
|
$
|
248
|
|
|
$
|
323
|
|
▪
|
Intense competition in the markets in which U.S. Cellular operates could adversely affect U.S. Cellular’s revenues or increase its costs to compete.
|
▪
|
A failure by U.S. Cellular to successfully execute its business strategy (including planned acquisitions, spectrum acquisitions, divestitures and exchanges) or allocate resources or capital effectively could have an adverse effect on U.S. Cellular’s business, financial condition or results of operations.
|
▪
|
Uncertainty in U.S. Cellular’s future cash flow and liquidity or the inability to access capital, deterioration in the capital markets, other changes in U.S. Cellular’s performance or market conditions, changes in U.S. Cellular’s credit ratings or other factors could limit or restrict the availability of financing on terms and prices acceptable to U.S. Cellular, which could require U.S. Cellular to reduce its construction, development or acquisition programs, reduce the amount of spectrum licenses acquired, and/or reduce or cease share repurchases.
|
▪
|
U.S. Cellular has a significant amount of indebtedness which could adversely affect its financial performance and in turn adversely affect its ability to make payments on its indebtedness, comply with terms of debt covenants and incur additional debt.
|
▪
|
Changes in roaming practices or other factors could cause U.S. Cellular's roaming revenues to decline from current levels, roaming expenses to increase from current levels and/or impact U.S. Cellular's ability to service its customers in geographic areas where U.S. Cellular does not have its own network, which could have an adverse effect on U.S. Cellular's business, financial condition or results of operations.
|
▪
|
A failure by U.S. Cellular to obtain access to adequate radio spectrum to meet current or anticipated future needs and/or to accurately predict future needs for radio spectrum could have an adverse effect on U.S. Cellular’s business, financial condition or results of operations.
|
▪
|
To the extent conducted by the FCC, U.S. Cellular may participate in FCC auctions for additional spectrum or for funding in certain Universal Service programs in the future directly or indirectly and, during certain periods, will be subject to the FCC’s anti-collusion rules, which could have an adverse effect on U.S. Cellular.
|
▪
|
Failure by U.S. Cellular to timely or fully comply with any existing applicable legislative and/or regulatory requirements or changes thereto could adversely affect U.S. Cellular’s business, financial condition or results of operations.
|
▪
|
An inability to attract people of outstanding talent throughout all levels of the organization, to develop their potential through education and assignments, and to retain them by keeping them engaged, challenged and properly rewarded could have an adverse effect on U.S. Cellular's business, financial condition or results of operations.
|
▪
|
U.S. Cellular’s assets and revenue are concentrated in the U.S. wireless telecommunications industry. Consequently, its operating results may fluctuate based on factors related primarily to conditions in this industry.
|
▪
|
U.S. Cellular’s smaller scale relative to larger competitors that may have greater financial and other resources than U.S. Cellular could cause U.S. Cellular to be unable to compete successfully, which could adversely affect its business, financial condition or results of operations.
|
▪
|
Changes in various business factors, including changes in demand, customer preferences and perceptions, price competition, churn from customer switching activity and other factors, could have an adverse effect on U.S. Cellular’s business, financial condition or results of operations.
|
▪
|
Advances or changes in technology could render certain technologies used by U.S. Cellular obsolete, could put U.S. Cellular at a competitive disadvantage, could reduce U.S. Cellular’s revenues or could increase its costs of doing business.
|
▪
|
Complexities associated with deploying new technologies present substantial risk and U.S. Cellular investments in unproven technologies may not produce the benefits that U.S. Cellular expects.
|
▪
|
U.S. Cellular receives regulatory support and is subject to numerous surcharges and fees from federal, state and local governments, and the applicability and the amount of the support and fees are subject to great uncertainty, which could have an adverse effect on U.S. Cellular’s business, financial condition or results of operations.
|
▪
|
Performance under device purchase agreements could have a material adverse impact on U.S. Cellular's business, financial condition or results of operations.
|
▪
|
Changes in U.S. Cellular’s enterprise value, changes in the market supply or demand for wireless licenses, adverse developments in the business or the industry in which U.S. Cellular is involved and/or other factors could require U.S. Cellular to recognize impairments in the carrying value of its licenses and/or physical assets.
|
▪
|
Costs, integration problems or other factors associated with acquisitions, divestitures or exchanges of properties or licenses and/or expansion of U.S. Cellular’s business could have an adverse effect on U.S. Cellular’s business, financial condition or results of operations.
|
▪
|
A failure by U.S. Cellular to complete significant network construction and systems implementation activities as part of its plans to improve the quality, coverage, capabilities and capacity of its network, support and other systems and infrastructure could have an adverse effect on its operations.
|
▪
|
Difficulties involving third parties with which U.S. Cellular does business, including changes in U.S. Cellular's relationships with or financial or operational difficulties of key suppliers or independent agents and third party national retailers who market U.S. Cellular’s services, could adversely affect U.S. Cellular’s business, financial condition or results of operations.
|
▪
|
U.S. Cellular has significant investments in entities that it does not control. Losses in the value of such investments could have an adverse effect on U.S. Cellular’s financial condition or results of operations.
|
▪
|
A failure by U.S. Cellular to maintain flexible and capable telecommunication networks or information technology, or a material disruption thereof, could have an adverse effect on U.S. Cellular’s business, financial condition or results of operations.
|
▪
|
U.S. Cellular has experienced and, in the future, expects to experience cyber-attacks or other breaches of network or information technology security of varying degrees on a regular basis, which could have an adverse effect on U.S. Cellular's business, financial condition or results of operations.
|
▪
|
Changes in facts or circumstances, including new or additional information, could require U.S. Cellular to record adjustments to amounts reflected in the financial statements, which could have an adverse effect on U.S. Cellular’s business, financial condition or results of operations.
|
▪
|
Disruption in credit or other financial markets, a deterioration of U.S. or global economic conditions or other events could, among other things, impede U.S. Cellular’s access to or increase the cost of financing its operating and investment activities and/or result in reduced revenues and lower operating income and cash flows, which would have an adverse effect on U.S. Cellular’s business, financial condition or results of operations.
|
▪
|
Settlements, judgments, restraints on its current or future manner of doing business and/or legal costs resulting from pending and future litigation could have an adverse effect on U.S. Cellular’s business, financial condition or results of operations.
|
▪
|
The possible development of adverse precedent in litigation or conclusions in professional studies to the effect that radio frequency emissions from wireless devices and/or cell sites cause harmful health consequences, including cancer or tumors, or may interfere with various electronic medical devices such as pacemakers, could have an adverse effect on U.S. Cellular’s business, financial condition or results of operations.
|
▪
|
Claims of infringement of intellectual property and proprietary rights of others, primarily involving patent infringement claims, could prevent U.S. Cellular from using necessary technology to provide products or services or subject U.S. Cellular to expensive intellectual property litigation or monetary penalties, which could have an adverse effect on U.S. Cellular’s business, financial condition or results of operations.
|
▪
|
There are potential conflicts of interests between TDS and U.S. Cellular.
|
▪
|
Certain matters, such as control by TDS and provisions in the U.S. Cellular Restated Certificate of Incorporation, may serve to discourage or make more difficult a change in control of U.S. Cellular or have other consequences.
|
▪
|
The market price of U.S. Cellular’s Common Shares is subject to fluctuations due to a variety of factors.
|
▪
|
Any of the foregoing events or other events could cause revenues, earnings, capital expenditures and/or any other financial or statistical information to vary from U.S. Cellular’s forward-looking estimates by a material amount.
|
|
Three Months Ended
September 30, |
|
Nine Months Ended
September 30, |
||||||||||||
|
2019
|
|
2018
|
|
2019
|
|
2018
|
||||||||
(Dollars and shares in millions, except per share amounts)
|
|
|
|
|
|
|
|
||||||||
Operating revenues
|
|
|
|
|
|
|
|
||||||||
Service
|
$
|
774
|
|
|
$
|
759
|
|
|
$
|
2,272
|
|
|
$
|
2,224
|
|
Equipment sales
|
257
|
|
|
242
|
|
|
698
|
|
|
692
|
|
||||
Total operating revenues
|
1,031
|
|
|
1,001
|
|
|
2,970
|
|
|
2,916
|
|
||||
|
|
|
|
|
|
|
|
||||||||
Operating expenses
|
|
|
|
|
|
|
|
||||||||
System operations (excluding Depreciation, amortization and accretion reported below)
|
199
|
|
|
200
|
|
|
568
|
|
|
566
|
|
||||
Cost of equipment sold
|
266
|
|
|
258
|
|
|
724
|
|
|
716
|
|
||||
Selling, general and administrative (including charges from affiliates of $22 million and $20 million, respectively, for the three months, and $61 million, and $60 million, respectively, for the nine months)
|
358
|
|
|
346
|
|
|
1,027
|
|
|
1,014
|
|
||||
Depreciation, amortization and accretion
|
181
|
|
|
160
|
|
|
524
|
|
|
478
|
|
||||
(Gain) loss on asset disposals, net
|
5
|
|
|
3
|
|
|
13
|
|
|
5
|
|
||||
(Gain) loss on sale of business and other exit costs, net
|
—
|
|
|
—
|
|
|
(1
|
)
|
|
—
|
|
||||
(Gain) loss on license sales and exchanges, net
|
2
|
|
|
—
|
|
|
—
|
|
|
(18
|
)
|
||||
Total operating expenses
|
1,011
|
|
|
967
|
|
|
2,855
|
|
|
2,761
|
|
||||
|
|
|
|
|
|
|
|
||||||||
Operating income
|
20
|
|
|
34
|
|
|
115
|
|
|
155
|
|
||||
|
|
|
|
|
|
|
|
||||||||
Investment and other income (expense)
|
|
|
|
|
|
|
|
||||||||
Equity in earnings of unconsolidated entities
|
44
|
|
|
42
|
|
|
128
|
|
|
120
|
|
||||
Interest and dividend income
|
4
|
|
|
4
|
|
|
14
|
|
|
10
|
|
||||
Interest expense
|
(29
|
)
|
|
(29
|
)
|
|
(87
|
)
|
|
(87
|
)
|
||||
Total investment and other income
|
19
|
|
|
17
|
|
|
55
|
|
|
43
|
|
||||
|
|
|
|
|
|
|
|
||||||||
Income before income taxes
|
39
|
|
|
51
|
|
|
170
|
|
|
198
|
|
||||
Income tax expense
|
15
|
|
|
14
|
|
|
55
|
|
|
55
|
|
||||
Net income
|
24
|
|
|
37
|
|
|
115
|
|
|
143
|
|
||||
Less: Net income attributable to noncontrolling interests, net of tax
|
1
|
|
|
1
|
|
|
6
|
|
|
14
|
|
||||
Net income attributable to U.S. Cellular shareholders
|
$
|
23
|
|
|
$
|
36
|
|
|
$
|
109
|
|
|
$
|
129
|
|
|
|
|
|
|
|
|
|
||||||||
Basic weighted average shares outstanding
|
86
|
|
|
86
|
|
|
87
|
|
|
85
|
|
||||
Basic earnings per share attributable to U.S. Cellular shareholders
|
$
|
0.27
|
|
|
$
|
0.42
|
|
|
$
|
1.26
|
|
|
$
|
1.51
|
|
|
|
|
|
|
|
|
|
|
|
|
|
||||
Diluted weighted average shares outstanding
|
88
|
|
|
87
|
|
|
88
|
|
|
86
|
|
||||
Diluted earnings per share attributable to U.S. Cellular shareholders
|
$
|
0.27
|
|
|
$
|
0.41
|
|
|
$
|
1.24
|
|
|
$
|
1.49
|
|
|
Nine Months Ended
September 30, |
||||||
|
2019
|
|
2018
|
||||
(Dollars in millions)
|
|
|
|
||||
Cash flows from operating activities
|
|
|
|
||||
Net income
|
$
|
115
|
|
|
$
|
143
|
|
Add (deduct) adjustments to reconcile net income to net cash flows from operating activities
|
|
|
|
||||
Depreciation, amortization and accretion
|
524
|
|
|
478
|
|
||
Bad debts expense
|
77
|
|
|
67
|
|
||
Stock-based compensation expense
|
32
|
|
|
26
|
|
||
Deferred income taxes, net
|
(34
|
)
|
|
(4
|
)
|
||
Equity in earnings of unconsolidated entities
|
(128
|
)
|
|
(120
|
)
|
||
Distributions from unconsolidated entities
|
99
|
|
|
90
|
|
||
(Gain) loss on asset disposals, net
|
13
|
|
|
5
|
|
||
(Gain) loss on sale of business and other exit costs, net
|
(1
|
)
|
|
—
|
|
||
(Gain) loss on license sales and exchanges, net
|
—
|
|
|
(18
|
)
|
||
Other operating activities
|
3
|
|
|
2
|
|
||
Changes in assets and liabilities from operations
|
|
|
|
||||
Accounts receivable
|
(35
|
)
|
|
(1
|
)
|
||
Equipment installment plans receivable
|
(42
|
)
|
|
(88
|
)
|
||
Inventory
|
3
|
|
|
15
|
|
||
Accounts payable
|
(4
|
)
|
|
21
|
|
||
Customer deposits and deferred revenues
|
(1
|
)
|
|
(5
|
)
|
||
Accrued taxes
|
81
|
|
|
1
|
|
||
Accrued interest
|
9
|
|
|
9
|
|
||
Other assets and liabilities
|
(24
|
)
|
|
(21
|
)
|
||
Net cash provided by operating activities
|
687
|
|
|
600
|
|
||
|
|
|
|
||||
Cash flows from investing activities
|
|
|
|
||||
Cash paid for additions to property, plant and equipment
|
(439
|
)
|
|
(277
|
)
|
||
Cash paid for licenses
|
(257
|
)
|
|
(2
|
)
|
||
Cash received from investments
|
29
|
|
|
50
|
|
||
Cash paid for investments
|
(11
|
)
|
|
—
|
|
||
Cash received from divestitures and exchanges
|
32
|
|
|
23
|
|
||
Other investing activities
|
(1
|
)
|
|
3
|
|
||
Net cash used in investing activities
|
(647
|
)
|
|
(203
|
)
|
||
|
|
|
|
||||
Cash flows from financing activities
|
|
|
|
||||
Repayment of long-term debt
|
(14
|
)
|
|
(14
|
)
|
||
Common Shares reissued for benefit plans, net of tax payments
|
(8
|
)
|
|
7
|
|
||
Repurchase of Common Shares
|
(21
|
)
|
|
—
|
|
||
Distributions to noncontrolling interests
|
(3
|
)
|
|
(5
|
)
|
||
Other financing activities
|
(2
|
)
|
|
(5
|
)
|
||
Net cash used in financing activities
|
(48
|
)
|
|
(17
|
)
|
||
|
|
|
|
||||
Net increase (decrease) in cash, cash equivalents and restricted cash
|
(8
|
)
|
|
380
|
|
||
|
|
|
|
||||
Cash, cash equivalents and restricted cash
|
|
|
|
||||
Beginning of period
|
583
|
|
|
352
|
|
||
End of period
|
$
|
575
|
|
|
$
|
732
|
|
|
September 30, 2019
|
|
December 31, 2018
|
||||
(Dollars in millions)
|
|
|
|
||||
Current assets
|
|
|
|
||||
Cash and cash equivalents
|
$
|
570
|
|
|
$
|
580
|
|
Short-term investments
|
—
|
|
|
17
|
|
||
Accounts receivable
|
|
|
|
||||
Customers and agents, less allowances of $69 and $66, respectively
|
899
|
|
|
908
|
|
||
Roaming
|
34
|
|
|
20
|
|
||
Affiliated
|
—
|
|
|
2
|
|
||
Other, less allowances of $1 and $2, respectively
|
60
|
|
|
46
|
|
||
Inventory, net
|
139
|
|
|
142
|
|
||
Prepaid expenses
|
49
|
|
|
63
|
|
||
Other current assets
|
19
|
|
|
34
|
|
||
Total current assets
|
1,770
|
|
|
1,812
|
|
||
|
|
|
|
||||
Assets held for sale
|
9
|
|
|
54
|
|
||
|
|
|
|
||||
Licenses
|
2,461
|
|
|
2,186
|
|
||
|
|
|
|
||||
Investments in unconsolidated entities
|
471
|
|
|
441
|
|
||
|
|
|
|
||||
Property, plant and equipment
|
|
|
|
||||
In service and under construction
|
8,088
|
|
|
7,778
|
|
||
Less: Accumulated depreciation and amortization
|
5,944
|
|
|
5,576
|
|
||
Property, plant and equipment, net
|
2,144
|
|
|
2,202
|
|
||
|
|
|
|
||||
Operating lease right-of-use assets
|
897
|
|
|
—
|
|
||
|
|
|
|
||||
Other assets and deferred charges
|
539
|
|
|
579
|
|
||
|
|
|
|
||||
Total assets1
|
$
|
8,291
|
|
|
$
|
7,274
|
|
|
September 30, 2019
|
|
December 31, 2018
|
||||
(Dollars and shares in millions, except per share amounts)
|
|
|
|
||||
Current liabilities
|
|
|
|
||||
Current portion of long-term debt
|
$
|
19
|
|
|
$
|
19
|
|
Accounts payable
|
|
|
|
||||
Affiliated
|
8
|
|
|
9
|
|
||
Trade
|
329
|
|
|
304
|
|
||
Customer deposits and deferred revenues
|
155
|
|
|
157
|
|
||
Accrued taxes
|
88
|
|
|
30
|
|
||
Accrued compensation
|
68
|
|
|
78
|
|
||
Short-term operating lease liabilities
|
104
|
|
|
—
|
|
||
Other current liabilities
|
78
|
|
|
94
|
|
||
Total current liabilities
|
849
|
|
|
691
|
|
||
|
|
|
|
||||
Liabilities held for sale
|
1
|
|
|
1
|
|
||
|
|
|
|
||||
Deferred liabilities and credits
|
|
|
|
||||
Deferred income tax liability, net
|
477
|
|
|
510
|
|
||
Long-term operating lease liabilities
|
864
|
|
|
—
|
|
||
Other deferred liabilities and credits
|
312
|
|
|
389
|
|
||
|
|
|
|
||||
Long-term debt, net
|
1,592
|
|
|
1,605
|
|
||
|
|
|
|
||||
Commitments and contingencies
|
|
|
|
|
|
||
|
|
|
|
||||
Noncontrolling interests with redemption features
|
11
|
|
|
11
|
|
||
|
|
|
|
||||
Equity
|
|
|
|
||||
U.S. Cellular shareholders’ equity
|
|
|
|
||||
Series A Common and Common Shares
|
|
|
|
||||
Authorized 190 shares (50 Series A Common and 140 Common Shares)
|
|
|
|
||||
Issued 88 shares (33 Series A Common and 55 Common Shares)
|
|
|
|
||||
Outstanding 86 shares (33 Series A Common and 53 Common Shares)
|
|
|
|
||||
Par Value ($1.00 per share) ($33 Series A Common and $55 Common Shares)
|
88
|
|
|
88
|
|
||
Additional paid-in capital
|
1,622
|
|
|
1,590
|
|
||
Treasury shares, at cost, 2 Common Shares
|
(70
|
)
|
|
(65
|
)
|
||
Retained earnings
|
2,532
|
|
|
2,444
|
|
||
Total U.S. Cellular shareholders' equity
|
4,172
|
|
|
4,057
|
|
||
|
|
|
|
||||
Noncontrolling interests
|
13
|
|
|
10
|
|
||
|
|
|
|
||||
Total equity
|
4,185
|
|
|
4,067
|
|
||
|
|
|
|
||||
Total liabilities and equity1
|
$
|
8,291
|
|
|
$
|
7,274
|
|
|
1
|
The consolidated total assets as of September 30, 2019 and December 31, 2018, include assets held by consolidated variable interest entities (VIEs) of $927 million and $868 million, respectively, which are not available to be used to settle the obligations of U.S. Cellular. The consolidated total liabilities as of September 30, 2019 and December 31, 2018, include certain liabilities of consolidated VIEs of $20 million and $23 million, respectively, for which the creditors of the VIEs have no recourse to the general credit of U.S. Cellular. See Note 10 — Variable Interest Entities for additional information.
|
|
U.S. Cellular Shareholders
|
|
|
|
|
||||||||||||||||||||||
|
Series A
Common and
Common
shares
|
|
Additional
paid-in
capital
|
|
Treasury
shares
|
|
Retained
earnings
|
|
Total
U.S. Cellular
shareholders'
equity
|
|
Noncontrolling
interests
|
|
Total equity
|
||||||||||||||
(Dollars in millions)
|
|
|
|
|
|
|
|
|
|
|
|
|
|
||||||||||||||
June 30, 2019
|
$
|
88
|
|
|
$
|
1,615
|
|
|
$
|
(50
|
)
|
|
$
|
2,509
|
|
|
$
|
4,162
|
|
|
$
|
13
|
|
|
$
|
4,175
|
|
Net income attributable to U.S. Cellular shareholders
|
—
|
|
|
—
|
|
|
—
|
|
|
23
|
|
|
23
|
|
|
—
|
|
|
23
|
|
|||||||
Repurchase of Common Shares
|
—
|
|
|
—
|
|
|
(21
|
)
|
|
—
|
|
|
(21
|
)
|
|
—
|
|
|
(21
|
)
|
|||||||
Incentive and compensation plans
|
—
|
|
|
—
|
|
|
1
|
|
|
—
|
|
|
1
|
|
|
—
|
|
|
1
|
|
|||||||
Stock-based compensation awards
|
—
|
|
|
7
|
|
|
—
|
|
|
—
|
|
|
7
|
|
|
—
|
|
|
7
|
|
|||||||
September 30, 2019
|
$
|
88
|
|
|
$
|
1,622
|
|
|
$
|
(70
|
)
|
|
$
|
2,532
|
|
|
$
|
4,172
|
|
|
$
|
13
|
|
|
$
|
4,185
|
|
|
U.S. Cellular Shareholders
|
|
|
|
|
||||||||||||||||||||||
|
Series A
Common and
Common
shares
|
|
Additional
paid-in
capital
|
|
Treasury
shares
|
|
Retained
earnings
|
|
Total
U.S. Cellular
shareholders'
equity
|
|
Noncontrolling
interests
|
|
Total equity
|
||||||||||||||
(Dollars in millions)
|
|
|
|
|
|
|
|
|
|
|
|
|
|
||||||||||||||
June 30, 2018
|
$
|
88
|
|
|
$
|
1,569
|
|
|
$
|
(99
|
)
|
|
$
|
2,402
|
|
|
$
|
3,960
|
|
|
$
|
11
|
|
|
$
|
3,971
|
|
Net income attributable to U.S. Cellular shareholders
|
—
|
|
|
—
|
|
|
—
|
|
|
36
|
|
|
36
|
|
|
—
|
|
|
36
|
|
|||||||
Net income attributable to noncontrolling interests classified as equity
|
—
|
|
|
—
|
|
|
—
|
|
|
—
|
|
|
—
|
|
|
1
|
|
|
1
|
|
|||||||
Incentive and compensation plans
|
—
|
|
|
—
|
|
|
15
|
|
|
(8
|
)
|
|
7
|
|
|
—
|
|
|
7
|
|
|||||||
Stock-based compensation awards
|
—
|
|
|
9
|
|
|
—
|
|
|
—
|
|
|
9
|
|
|
—
|
|
|
9
|
|
|||||||
Distributions to noncontrolling interests
|
—
|
|
|
—
|
|
|
—
|
|
|
—
|
|
|
—
|
|
|
(1
|
)
|
|
(1
|
)
|
|||||||
September 30, 2018
|
$
|
88
|
|
|
$
|
1,578
|
|
|
$
|
(84
|
)
|
|
$
|
2,430
|
|
|
$
|
4,012
|
|
|
$
|
11
|
|
|
$
|
4,023
|
|
|
U.S. Cellular Shareholders
|
|
|
|
|
||||||||||||||||||||||
|
Series A
Common and
Common
shares
|
|
Additional
paid-in
capital
|
|
Treasury
shares
|
|
Retained
earnings
|
|
Total
U.S. Cellular
shareholders'
equity
|
|
Noncontrolling
interests
|
|
Total equity
|
||||||||||||||
(Dollars in millions)
|
|
|
|
|
|
|
|
|
|
|
|
|
|
||||||||||||||
December 31, 2018
|
$
|
88
|
|
|
$
|
1,590
|
|
|
$
|
(65
|
)
|
|
$
|
2,444
|
|
|
$
|
4,057
|
|
|
$
|
10
|
|
|
$
|
4,067
|
|
Cumulative effect of accounting change
|
—
|
|
|
—
|
|
|
—
|
|
|
2
|
|
|
2
|
|
|
—
|
|
|
2
|
|
|||||||
Net income attributable to U.S. Cellular shareholders
|
—
|
|
|
—
|
|
|
—
|
|
|
109
|
|
|
109
|
|
|
—
|
|
|
109
|
|
|||||||
Net income attributable to noncontrolling interests classified as equity
|
—
|
|
|
—
|
|
|
—
|
|
|
—
|
|
|
—
|
|
|
5
|
|
|
5
|
|
|||||||
Repurchase of Common Shares
|
—
|
|
|
—
|
|
|
(21
|
)
|
|
—
|
|
|
(21
|
)
|
|
—
|
|
|
(21
|
)
|
|||||||
Incentive and compensation plans
|
—
|
|
|
(1
|
)
|
|
16
|
|
|
(23
|
)
|
|
(8
|
)
|
|
—
|
|
|
(8
|
)
|
|||||||
Stock-based compensation awards
|
—
|
|
|
33
|
|
|
—
|
|
|
—
|
|
|
33
|
|
|
—
|
|
|
33
|
|
|||||||
Distributions to noncontrolling interests
|
—
|
|
|
—
|
|
|
—
|
|
|
—
|
|
|
—
|
|
|
(2
|
)
|
|
(2
|
)
|
|||||||
September 30, 2019
|
$
|
88
|
|
|
$
|
1,622
|
|
|
$
|
(70
|
)
|
|
$
|
2,532
|
|
|
$
|
4,172
|
|
|
$
|
13
|
|
|
$
|
4,185
|
|
|
U.S. Cellular Shareholders
|
|
|
|
|
||||||||||||||||||||||
|
Series A
Common and
Common
shares
|
|
Additional
paid-in
capital
|
|
Treasury
shares
|
|
Retained
earnings
|
|
Total
U.S. Cellular
shareholders'
equity
|
|
Noncontrolling
interests
|
|
Total equity
|
||||||||||||||
(Dollars in millions)
|
|
|
|
|
|
|
|
|
|
|
|
|
|
||||||||||||||
December 31, 2017
|
$
|
88
|
|
|
$
|
1,552
|
|
|
$
|
(120
|
)
|
|
$
|
2,157
|
|
|
$
|
3,677
|
|
|
$
|
10
|
|
|
$
|
3,687
|
|
Cumulative effect of accounting change
|
—
|
|
|
—
|
|
|
—
|
|
|
173
|
|
|
173
|
|
|
1
|
|
|
174
|
|
|||||||
Net income attributable to U.S. Cellular shareholders
|
—
|
|
|
—
|
|
|
—
|
|
|
129
|
|
|
129
|
|
|
—
|
|
|
129
|
|
|||||||
Net income attributable to noncontrolling interests classified as equity
|
—
|
|
|
—
|
|
|
—
|
|
|
—
|
|
|
—
|
|
|
2
|
|
|
2
|
|
|||||||
Incentive and compensation plans
|
—
|
|
|
—
|
|
|
36
|
|
|
(29
|
)
|
|
7
|
|
|
—
|
|
|
7
|
|
|||||||
Stock-based compensation awards
|
—
|
|
|
26
|
|
|
—
|
|
|
—
|
|
|
26
|
|
|
—
|
|
|
26
|
|
|||||||
Distributions to noncontrolling interests
|
—
|
|
|
—
|
|
|
—
|
|
|
—
|
|
|
—
|
|
|
(2
|
)
|
|
(2
|
)
|
|||||||
September 30, 2018
|
$
|
88
|
|
|
$
|
1,578
|
|
|
$
|
(84
|
)
|
|
$
|
2,430
|
|
|
$
|
4,012
|
|
|
$
|
11
|
|
|
$
|
4,023
|
|
|
September 30, 2019
|
|
December 31, 2018
|
||||
(Dollars in millions)
|
|
|
|
||||
Cash and cash equivalents
|
$
|
570
|
|
|
$
|
580
|
|
Restricted cash included in Other current assets
|
5
|
|
|
3
|
|
||
Cash, cash equivalents and restricted cash in the statement of cash flows
|
$
|
575
|
|
|
$
|
583
|
|
|
Three Months Ended
September 30, |
|
Nine Months Ended
September 30, |
||||||||||||
|
2019
|
|
2018
|
|
2019
|
|
2018
|
||||||||
(Dollars in millions)
|
|
|
|
|
|
|
|
||||||||
Revenues from contracts with customers:
|
|
|
|
|
|
|
|
||||||||
Retail service
|
$
|
663
|
|
|
$
|
659
|
|
|
$
|
1,984
|
|
|
$
|
1,960
|
|
Inbound roaming
|
54
|
|
|
50
|
|
|
132
|
|
|
116
|
|
||||
Other service
|
34
|
|
|
34
|
|
|
101
|
|
|
99
|
|
||||
Service revenues from contracts with customers
|
751
|
|
|
743
|
|
|
2,217
|
|
|
2,175
|
|
||||
Equipment sales
|
257
|
|
|
242
|
|
|
698
|
|
|
692
|
|
||||
Total revenues from contracts with customers1
|
$
|
1,008
|
|
|
$
|
985
|
|
|
$
|
2,915
|
|
|
$
|
2,867
|
|
1
|
Revenue line items in this table will not agree to amounts presented in the Consolidated Statement of Operations as the amounts in this table only include revenue resulting from contracts with customers.
|
|
September 30, 2019
|
|
December 31, 2018
|
||||
(Dollars in millions)
|
|
|
|
||||
Accounts receivable
|
|
|
|
||||
Customer and agents
|
$
|
899
|
|
|
$
|
908
|
|
Roaming
|
34
|
|
|
20
|
|
||
Other
|
56
|
|
|
32
|
|
||
Total1
|
$
|
989
|
|
|
$
|
960
|
|
1
|
Accounts receivable line items presented in this table will not agree to amounts presented in the Consolidated Balance Sheet as the amounts in this table only include receivables resulting from contracts with customers.
|
|
Contract Assets
|
||
(Dollars in millions)
|
|
||
Balance at December 31, 2018
|
$
|
9
|
|
Contract additions
|
9
|
|
|
Reclassified to receivables
|
(11
|
)
|
|
Balance at September 30, 2019
|
$
|
7
|
|
|
Contract Liabilities
|
||
(Dollars in millions)
|
|
||
Balance at December 31, 20181
|
$
|
147
|
|
Contract additions
|
78
|
|
|
Terminated contracts
|
(6
|
)
|
|
Revenue recognized
|
(61
|
)
|
|
Balance at September 30, 2019
|
$
|
158
|
|
1
|
The Balance at December 31, 2018 differs from the amount reported in Note 2 — Revenue Recognition of the 2018 Form 10-K, as the previously reported amount included certain lease-related balances that did not result from contracts with customers.
|
|
Service Revenues
|
||
(Dollars in millions)
|
|
||
Remainder of 2019
|
$
|
119
|
|
2020
|
111
|
|
|
Thereafter
|
237
|
|
|
Total
|
$
|
467
|
|
|
|
|
September 30, 2019
|
|
December 31, 2018
|
||||||||||||
|
Level within the Fair Value Hierarchy
|
|
Book Value
|
|
Fair Value
|
|
Book Value
|
|
Fair Value
|
||||||||
(Dollars in millions)
|
|
|
|
|
|
|
|
|
|
||||||||
Cash and cash equivalents
|
1
|
|
$
|
570
|
|
|
$
|
570
|
|
|
$
|
580
|
|
|
$
|
580
|
|
Short-term investments
|
1
|
|
—
|
|
|
—
|
|
|
17
|
|
|
17
|
|
||||
Long-term debt
|
|
|
|
|
|
|
|
|
|
||||||||
Retail
|
2
|
|
917
|
|
|
953
|
|
|
917
|
|
|
850
|
|
||||
Institutional
|
2
|
|
534
|
|
|
583
|
|
|
534
|
|
|
531
|
|
||||
Other
|
2
|
|
172
|
|
|
172
|
|
|
180
|
|
|
180
|
|
|
September 30, 2019
|
|
December 31, 2018
|
||||
(Dollars in millions)
|
|
|
|
||||
Equipment installment plan receivables, gross
|
$
|
975
|
|
|
$
|
974
|
|
Allowance for credit losses
|
(82
|
)
|
|
(77
|
)
|
||
Equipment installment plan receivables, net
|
$
|
893
|
|
|
$
|
897
|
|
|
|
|
|
||||
Net balance presented in the Consolidated Balance Sheet as:
|
|
|
|
||||
Accounts receivable — Customers and agents (Current portion)
|
$
|
574
|
|
|
$
|
560
|
|
Other assets and deferred charges (Non-current portion)
|
319
|
|
|
337
|
|
||
Equipment installment plan receivables, net
|
$
|
893
|
|
|
$
|
897
|
|
|
September 30, 2019
|
|
December 31, 2018
|
||||||||||||||||||||
|
Lower Risk
|
|
Higher Risk
|
|
Total
|
|
Lower Risk
|
|
Higher Risk
|
|
Total
|
||||||||||||
(Dollars in millions)
|
|
|
|
|
|
|
|
|
|
|
|
||||||||||||
Unbilled
|
$
|
898
|
|
|
$
|
9
|
|
|
$
|
907
|
|
|
$
|
904
|
|
|
$
|
17
|
|
|
$
|
921
|
|
Billed — current
|
44
|
|
|
1
|
|
|
45
|
|
|
35
|
|
|
1
|
|
|
36
|
|
||||||
Billed — past due
|
21
|
|
|
2
|
|
|
23
|
|
|
15
|
|
|
2
|
|
|
17
|
|
||||||
Equipment installment plan receivables, gross
|
$
|
963
|
|
|
$
|
12
|
|
|
$
|
975
|
|
|
$
|
954
|
|
|
$
|
20
|
|
|
$
|
974
|
|
|
September 30, 2019
|
|
September 30, 2018
|
||||
(Dollars in millions)
|
|
|
|
||||
Allowance for credit losses, beginning of period
|
$
|
77
|
|
|
$
|
65
|
|
Bad debts expense
|
60
|
|
|
49
|
|
||
Write-offs, net of recoveries
|
(55
|
)
|
|
(41
|
)
|
||
Allowance for credit losses, end of period
|
$
|
82
|
|
|
$
|
73
|
|
|
Three Months Ended
September 30, |
|
Nine Months Ended
September 30, |
||||||||||||
|
2019
|
|
2018
|
|
2019
|
|
2018
|
||||||||
(Dollars and shares in millions, except per share amounts)
|
|
|
|
|
|
|
|
||||||||
Net income attributable to U.S. Cellular shareholders
|
$
|
23
|
|
|
$
|
36
|
|
|
$
|
109
|
|
|
$
|
129
|
|
|
|
|
|
|
|
|
|
||||||||
Weighted average number of shares used in basic earnings per share
|
86
|
|
|
86
|
|
|
87
|
|
|
85
|
|
||||
Effects of dilutive securities
|
2
|
|
|
1
|
|
|
1
|
|
|
1
|
|
||||
Weighted average number of shares used in diluted earnings per share
|
88
|
|
|
87
|
|
|
88
|
|
|
86
|
|
||||
|
|
|
|
|
|
|
|
||||||||
Basic earnings per share attributable to U.S. Cellular shareholders
|
$
|
0.27
|
|
|
$
|
0.42
|
|
|
$
|
1.26
|
|
|
$
|
1.51
|
|
|
|
|
|
|
|
|
|
||||||||
Diluted earnings per share attributable to U.S. Cellular shareholders
|
$
|
0.27
|
|
|
$
|
0.41
|
|
|
$
|
1.24
|
|
|
$
|
1.49
|
|
|
Licenses
|
||
(Dollars in millions)
|
|
||
Balance at December 31, 2018
|
$
|
2,186
|
|
Acquisitions
|
259
|
|
|
Transferred to Assets held for sale
|
(10
|
)
|
|
Exchanges - Licenses received
|
26
|
|
|
Balance at September 30, 2019
|
$
|
2,461
|
|
|
September 30, 2019
|
|
December 31, 2018
|
||||
(Dollars in millions)
|
|
|
|
||||
Equity method investments
|
$
|
464
|
|
|
$
|
434
|
|
Measurement alternative method investments
|
7
|
|
|
7
|
|
||
Total investments in unconsolidated entities
|
$
|
471
|
|
|
$
|
441
|
|
|
Three Months Ended
September 30, |
|
Nine Months Ended
September 30, |
||||||||||||
|
2019
|
|
2018
|
|
2019
|
|
2018
|
||||||||
(Dollars in millions)
|
|
|
|
|
|
|
|
||||||||
Revenues
|
$
|
1,714
|
|
|
$
|
1,693
|
|
|
$
|
5,058
|
|
|
$
|
5,005
|
|
Operating expenses
|
1,241
|
|
|
1,229
|
|
|
3,644
|
|
|
3,635
|
|
||||
Operating income
|
473
|
|
|
464
|
|
|
1,414
|
|
|
1,370
|
|
||||
Other income (expense), net
|
(1
|
)
|
|
(2
|
)
|
|
(3
|
)
|
|
(2
|
)
|
||||
Net income
|
$
|
472
|
|
|
$
|
462
|
|
|
$
|
1,411
|
|
|
$
|
1,368
|
|
|
December 31, 2018
|
ASC 842 Adjustment
|
January 1, 2019
|
||||||
(Dollars in millions)
|
|
|
|
||||||
Prepaid expenses
|
$
|
63
|
|
$
|
(13
|
)
|
$
|
50
|
|
Operating lease right-of-use assets
|
—
|
|
899
|
|
899
|
|
|||
Other assets and deferred charges
|
579
|
|
(12
|
)
|
567
|
|
|||
Short-term operating lease liabilities
|
—
|
|
101
|
|
101
|
|
|||
Other current liabilities
|
94
|
|
(8
|
)
|
86
|
|
|||
Long-term operating lease liabilities
|
—
|
|
878
|
|
878
|
|
|||
Other deferred liabilities and credits
|
389
|
|
(97
|
)
|
292
|
|
|
Three Months Ended
September 30, 2019 |
|
Nine Months Ended
September 30, 2019 |
||||
(Dollars in millions)
|
|
|
|
||||
Operating lease cost
|
$
|
42
|
|
|
$
|
121
|
|
Financing lease cost:
|
|
|
|
||||
Amortization of ROU assets
|
—
|
|
|
1
|
|
||
Variable lease cost
|
2
|
|
|
6
|
|
||
Total lease cost
|
$
|
44
|
|
|
$
|
128
|
|
|
Nine Months Ended
September 30, 2019 |
||
(Dollars in millions)
|
|
||
Cash paid for amounts included in the measurement of lease liabilities:
|
|
||
Operating cash flows from operating leases
|
$
|
116
|
|
ROU assets obtained in exchange for lease obligations:
|
|
||
Operating leases
|
$
|
90
|
|
|
September 30, 2019
|
||
(Dollars in millions)
|
|
||
Operating Leases
|
|
|
|
Operating lease right-of-use assets
|
$
|
897
|
|
|
|
||
Short-term operating lease liabilities
|
$
|
104
|
|
Long-term operating lease liabilities
|
864
|
|
|
Total operating lease liabilities
|
$
|
968
|
|
|
|
||
Finance Leases
|
|
||
Property, plant and equipment
|
$
|
7
|
|
Less: Accumulated depreciation and amortization
|
4
|
|
|
Property, plant and equipment, net
|
$
|
3
|
|
Current portion of long-term debt
|
$
|
1
|
|
Long-term debt, net
|
3
|
|
|
Total finance lease liabilities
|
$
|
4
|
|
|
September 30, 2019
|
|
Weighted Average Remaining Lease Term
|
|
|
Operating leases
|
13 years
|
|
Finance leases
|
25 years
|
|
|
|
|
Weighted Average Discount Rate
|
|
|
Operating leases
|
4.5
|
%
|
Finance leases
|
7.0
|
%
|
|
Operating Leases
|
|
Finance Leases
|
||||
(Dollars in millions)
|
|
|
|
||||
Remainder of 2019
|
$
|
27
|
|
|
$
|
—
|
|
2020
|
154
|
|
|
1
|
|
||
2021
|
139
|
|
|
—
|
|
||
2022
|
123
|
|
|
—
|
|
||
2023
|
108
|
|
|
1
|
|
||
Thereafter
|
788
|
|
|
11
|
|
||
Total lease payments1
|
$
|
1,339
|
|
|
$
|
13
|
|
Less: Imputed interest
|
371
|
|
|
9
|
|
||
Present value of lease liabilities
|
$
|
968
|
|
|
$
|
4
|
|
1
|
Lease payments exclude $11 million of legally binding lease payments for leases signed but not yet commenced.
|
|
Three Months Ended
September 30, 2019 |
|
Nine Months Ended
September 30, 2019 |
||||
(Dollars in millions)
|
|
|
|
||||
Operating lease income1
|
$
|
23
|
|
|
$
|
55
|
|
1
|
During the third quarter of 2019, U.S. Cellular recorded an out-of-period adjustment attributable to 2009 through the second quarter of 2019 due to errors in the timing of recognition of revenue for certain tower leases. This out-of-period adjustment had the impact of increasing operating lease income by $5 million for the three and nine months ended September 30, 2019. U.S. Cellular determined that this adjustment was not material to any of the periods impacted.
|
|
Operating Leases
|
||
(Dollars in millions)
|
|
||
Remainder of 2019
|
$
|
11
|
|
2020
|
60
|
|
|
2021
|
48
|
|
|
2022
|
36
|
|
|
2023
|
23
|
|
|
Thereafter
|
12
|
|
|
Total future lease maturities
|
$
|
190
|
|
|
Operating Leases Future Minimum Rental Payments
|
|
Operating Leases Future Minimum Rental Receipts
|
||||
(Dollars in millions)
|
|
|
|
||||
2019
|
$
|
154
|
|
|
$
|
58
|
|
2020
|
143
|
|
|
47
|
|
||
2021
|
128
|
|
|
34
|
|
||
2022
|
112
|
|
|
22
|
|
||
2023
|
97
|
|
|
10
|
|
||
Thereafter
|
769
|
|
|
3
|
|
||
Total
|
$
|
1,403
|
|
|
$
|
174
|
|
▪
|
Advantage Spectrum, L.P. (Advantage Spectrum) and Sunshine Spectrum, Inc., the general partner of Advantage Spectrum; and
|
▪
|
King Street Wireless, L.P. (King Street Wireless) and King Street Wireless, Inc., the general partner of King Street Wireless.
|
|
September 30, 2019
|
|
December 31, 2018
|
||||
(Dollars in millions)
|
|
|
|
||||
Assets
|
|
|
|
||||
Cash and cash equivalents
|
$
|
29
|
|
|
$
|
9
|
|
Short-term investments
|
—
|
|
|
17
|
|
||
Accounts receivable
|
625
|
|
|
611
|
|
||
Inventory, net
|
4
|
|
|
5
|
|
||
Other current assets
|
6
|
|
|
6
|
|
||
Assets held for sale
|
—
|
|
|
4
|
|
||
Licenses
|
649
|
|
|
652
|
|
||
Property, plant and equipment, net
|
95
|
|
|
94
|
|
||
Operating lease right-of-use assets
|
42
|
|
|
—
|
|
||
Other assets and deferred charges
|
329
|
|
|
349
|
|
||
Total assets
|
$
|
1,779
|
|
|
$
|
1,747
|
|
|
|
|
|
||||
Liabilities
|
|
|
|
||||
Current liabilities
|
$
|
34
|
|
|
$
|
34
|
|
Liabilities held for sale
|
—
|
|
|
1
|
|
||
Long-term operating lease liabilities
|
38
|
|
|
—
|
|
||
Other deferred liabilities and credits
|
13
|
|
|
16
|
|
||
Total liabilities
|
$
|
85
|
|
|
$
|
51
|
|
Period
|
Total Number of Shares Purchased
|
Average Price Paid per Share
|
Total Number of Shares Purchased as Part of Publicly Announced Plans or Programs
|
Maximum Number of Shares that May Yet Be Purchased Under the Plans or Programs
|
|||||
July 1 - 31, 2019
|
—
|
|
$
|
—
|
|
—
|
|
5,900,849
|
|
August 1 - 31, 2019
|
590,300
|
|
$
|
35.45
|
|
590,300
|
|
5,310,549
|
|
September 1 - 30, 2019
|
—
|
|
$
|
—
|
|
—
|
|
5,310,549
|
|
Total for or as of the end of the quarter ended September 30, 2019
|
590,300
|
|
$
|
35.45
|
|
590,300
|
|
5,310,549
|
|
Exhibit Number
|
Description of Documents
|
Exhibit 3.1
|
|
|
|
Exhibit 4.1
|
|
|
|
Exhibit 4.2
|
|
|
|
Exhibit 4.3*
|
|
|
|
Exhibit 10.1
|
|
|
|
Exhibit 10.2
|
|
|
|
Exhibit 10.3
|
|
|
|
Exhibit 10.4
|
|
|
|
Exhibit 10.5
|
|
|
|
Exhibit 10.6*
|
|
|
|
Exhibit 10.7*
|
|
|
|
Exhibit 10.8*
|
|
|
|
Exhibit 10.9*
|
|
|
|
Exhibit 10.10*
|
|
|
|
Exhibit 31.1
|
|
|
|
Exhibit 31.2
|
|
|
|
Exhibit 32.1
|
|
|
|
Exhibit 32.2
|
|
|
|
Form 10-Q Cross Reference Index
|
|||
Item Number
|
Page No.
|
||
Part I.
|
Financial Information
|
|
|
|
|
|
|
|
|||
|
|
||
|
|
|
|
|
|||
|
|
|
|
|
|||
|
|
|
|
|
|||
|
|
|
|
Part II.
|
Other Information
|
|
|
|
|
|
|
|
|||
|
|
|
|
|
|||
|
|
|
|
|
|||
|
|
|
|
|
|||
|
|
|
|
|
|||
|
|
|
|
|
|
|
|
UNITED STATES CELLULAR CORPORATION
|
|
|
|
|
(Registrant)
|
|
|
|
|
|
|
Date:
|
|
October 31, 2019
|
|
/s/ Kenneth R. Meyers
|
|
|
|
|
Kenneth R. Meyers
President and Chief Executive Officer
(principal executive officer)
|
|
|
|
|
|
Date:
|
|
October 31, 2019
|
|
/s/ Douglas W. Chambers
|
|
|
|
|
Douglas W. Chambers
Senior Vice President, Chief Financial Officer and Treasurer
(principal financial officer)
|
|
|
|
|
|
Date:
|
|
October 31, 2019
|
|
/s/ Anita J. Kroll
|
|
|
|
|
Anita J. Kroll
Chief Accounting Officer
(principal accounting officer)
|
|
|
|
|
|
Date:
|
|
October 31, 2019
|
|
/s/ Jeffrey S. Hoersch
|
|
|
|
|
Jeffrey S. Hoersch
Vice President and Controller
|
(i)
|
receipt by the parties hereto of duly executed counterparts of this Amendment and the Fee Letter, dated as of the date hereof (the “Fee Letter”), among the Administrative Agent, the Managing Agents, and the Transferor;
|
(ii)
|
the Transferor’s payment of all fees referred to in (A) the Fee Letter that are payable on the date hereof, including, without limitation, the upfront fee payable to each Managing Agent (for the benefit of its related Owner(s)) and (B) the Administrative Agent Fee Letter, dated as of the date hereof, between the Administrative Agent and the Transferor, that are payable on the date hereof; and
|
(iii)
|
all of the terms, covenants, agreements and conditions precedent set forth in the Indenture, the Note Purchase Agreement, the Receivables Purchase Agreement, the Transfer and Servicing Agreement and other Transaction Document to be complied with and performed by USCC, the Transferor, the Issuer, the Servicer, the Originators or the Indenture Trustee, as the case may be, with respect to this Amendment, by the date hereof have been satisfied or otherwise waived by the Managing Agents.
|
I.
|
Purpose
|
•
|
To provide incentive for the officers of United States Cellular Corporation (“U.S. Cellular” or “Company”) to extend their best efforts towards achieving superior results in relation to key business performance targets;
|
•
|
To reward U.S. Cellular officers in relation to their success in meeting and exceeding the performance targets; and
|
•
|
To attract and retain talented leaders in positions of critical importance to the success of the Company.
|
II.
|
Eligible Participants
|
III.
|
Performance Measures & Weightings
|
Performance Measures
|
Component Weighting
|
Overall Plan Weighting
|
Consolidated Total Operating Revenues
|
35%
|
14%
|
Consolidated Adjusted Earnings Before Interest, Taxes, Depreciation, Amortization and Accretion
|
30%
|
12%
|
Consolidated Capital Expenditures
|
20%
|
8%
|
Customer Engagement
|
15%
|
6%
|
Company Performance
|
|
40%
|
Team Performance
|
|
40%
|
Individual Performance
|
|
20%
|
IV.
|
Performance Measures Definitions
|
▪
|
Results associated with acquisitions and / or divestitures will be evaluated on a case-by-case basis to determine whether adjustments to target or actual results are warranted.
|
▪
|
The Chairman in his discretion may adjust targets to reflect unanticipated events.
|
V.
|
Miscellaneous Provisions
|
VI.
|
Bonus Ranges As A Percent Of Target
|
Performance Measure
|
Minimum
|
Maximum
|
Consolidated Total Operating Revenues
|
90%
|
110%
|
Consolidated Adjusted Earnings Before Interest, Taxes, Depreciation, Amortization and Accretion
|
80%
|
120%
|
Consolidated Capital Expenditures
|
110%
|
80%
|
Customer Engagement
|
95%
|
110%
|
Performance Measure
|
Minimum
|
Target
|
Maximum
|
Consolidated Total Operating Revenues
|
50%
|
100%
|
225%
|
Consolidated Adjusted Earnings Before Interest, Taxes, Depreciation, Amortization and Accretion
|
50%
|
100%
|
225%
|
Consolidated Capital Expenditures
|
50%
|
100%
|
225%
|
Customer Engagement
|
50%
|
100%
|
225%
|
Performance Criteria
|
% Payout Range
|
Far exceeds expectations target performance: Performance greatly exceeded that which was planned and expected.
|
150% - 200%
|
Exceeds expectations target performance: Performance significantly exceeded that which was planned and expected.
|
120% - 150%
|
Meets expectations target performance: Performance was essentially equivalent to that which was planned and expected.
|
80% -120%
|
Partially meets target performance: Given the conditions that prevailed, performance was sufficient to merit a partial bonus.
|
Up to 80%
|
Fails to meet target performance: Given the conditions that prevailed, performance was not sufficient to merit any bonus.
|
0%
|
Performance Criteria
|
% Payout Range
|
Far Exceeds Expectations (FE)
|
130% - 150%
|
Exceeds Expectations (EE)
|
110% - 130%
|
Meets Expectations (ME)
|
80% -110%
|
Partially Meets Expectations (PM)
|
0%
|
Fails to Meet Expectations (FM)
|
0%
|
President and CEO
|
|
Date
|
|
|
|
Chairman
|
|
Date
|
1.
|
DEFINITIONS.
|
1.1
|
“Affiliate” means an entity that directly or indirectly owns or controls, is directly or indirectly owned or controlled by, or is directly or indirectly under common ownership or control with another entity. As used in this definition, “control” means the power to direct the management or affairs of an entity, and “ownership” means the beneficial ownership of more than 50% of the equity securities or other equivalent equity ownership interests of an entity. For purposes of this Agreement, an Affiliate of USCC includes:
|
(a)
|
USCC’s parent company, U.S. Cellular, and any entity that U.S. Cellular directly or indirectly owns or controls;
|
(b)
|
any Federal Communications Commission licensee:
|
(i)
|
with which U.S. Cellular has a management agreement, or
|
(ii)
|
in which U.S. Cellular is a general partner; and
|
(c)
|
U.S. Cellular’s parent company, Telephone and Data Systems, Inc., and any entity that Telephone and Data Systems, Inc., directly or indirectly owns or controls.
|
1.2
|
“Confidential Information” means with respect to either party hereto (including each party’s Affiliates, as applicable), this Agreement, together with all confidential business or technical information or materials of such party; provided, however, that Confidential Information shall not include information or materials that the Receiving Party (as defined in Section 4.1(a)) can demonstrate: (a) was known to the Receiving Party prior to the Effective Date free of any obligation of nondisclosure; (b) was generally known or available to the public prior to the date of disclosure to the Receiving Party or subsequently became generally known or available to the public through no fault of the Receiving Party; (c) was lawfully received by the Receiving Party from a third party free of any obligation of nondisclosure; or (d) is or was independently developed by the Receiving Party or any of its Affiliates, employees, consultants or agents without reference to any Confidential Information of the Disclosing Party (as defined in Section 4.1(a)). USCC’s Confidential Information shall include, without limitation: (i) the USCC Materials, (ii) all PII, and (iii) all Confidential Information of USCC that is (A) provided by or on behalf of USCC to Consultant or to any third party acting on behalf of Consultant, or (B) otherwise obtained by Consultant or by any third party acting on behalf of Consultant. Consultant’s Confidential Information shall include, without limitation: (i) the Consultant Tools (but without limiting the license and sublicense rights granted by Consultant pursuant to Section 2.6(b)(ii)), and (ii) all Confidential Information of Consultant that is (A) provided by or on behalf of Consultant to USCC or to any third party acting on behalf of USCC, or (B) otherwise obtained by USCC or by any third party acting on behalf of USCC.
|
1.3
|
“Contract Year of this Agreement” means one of the consecutive 12 months periods during the Term starting on the Effective Date or any anniversary of the Effective Date.
|
1.4
|
“Consultant Entities” means Consultant, its Affiliates, and their respective directors, officers, agents and employees.
|
1.5
|
“Consultant Tools” means proprietary works of authorship that have not been created specifically for USCC, and that do not uniquely address issues related to USCC’s business practices or contain or embody Confidential Information of USCC, including without limitation computer programs, methodologies, templates, flowcharts, architecture designs, tools, specifications, drawings, sketches, models, samples, records and documentation, as well as copyrights, trademarks, service marks, ideas, concepts, know-how, techniques, knowledge or data, and any derivatives thereof, which have been originated, developed or purchased by Consultant, a Consultant Affiliate, or by third parties under contract to Consultant or to a parent or affiliated company of Consultant.
|
1.6
|
“Data Security Incident” means the actual loss or misuse of Confidential Information or any other inadvertent, unauthorized or unlawful Processing of Confidential Information that compromises its security, confidentiality or integrity or otherwise creates a substantial risk of identity fraud or theft, regardless of whether the Confidential Information is in electronic or hard copy form.
|
1.7
|
“Deliverables” means any and all documents, designs, computer programs (in both object code and source code formats), computer systems, data, computer documentation and other tangible materials authored or prepared by Consultant for USCC pursuant to a Statement of Work, including any Consultant Tools incorporated therein. Each Deliverable shall be categorized by the parties as a “Category [***] Deliverable,” a “Category [***] Deliverable,” a “Category [***] Deliverable” or a “Category [***] Deliverable” in accordance with Section 2.6(b), Exhibit H and the applicable SOW.
|
1.8
|
“Hosted Solution” means a software solution, including DXP, that is hosted by Consultant for USCC.
|
1.9
|
“Hosting SOW” means a Statement of Work for a Hosted Solution or Services related to a Hosted Solution.
|
1.10
|
“PCI-DSS” means the applicable, current version of the Payment Card Industry Data Security Standard as adopted by the PCI Security Standards Council, LLC (or its successor or affiliated organization).
|
1.11
|
“Personally Identifiable Information” or “PII” means any of the following information that is provided by or on behalf of USCC to Consultant or to any third party acting on behalf of Consultant or is otherwise obtained by Consultant or any third party acting on behalf of Consultant: (a) any information that identifies or can reasonably be used to identify an individual, such as first and last name, social security number or other government issued number or identifier, date of birth, home or other physical address, e-mail address or other online contact information, IP address, telephone number, financial account number, credit or debit card number, biometric data, mother’s maiden name or other personally identifiable information; (b) personally identifiable “Customer Proprietary Network Information” or “CPNI” as that term is defined in the Communications Act of 1934 (as amended) and implementing regulations, 47 U.S.C. §222(h); (c) personally identifiable financial, health or insurance information including, without limitation, “non-public personal information” as that term is defined in the Gramm-Leach-Bliley Act (as amended) and implementing regulations, 15 U.S.C. §6809(4), and “protected health information” as defined in regulations relating to the Health Insurance Portability and Accountability Act (as amended) and implementing regulations, 45 CFR §160.103; (d) any unique persistent identifier associated with an individual or a networked device including, without limitation, a customer number held in a cookie, a user ID, a browser fingerprint, a processor serial number, a device serial number or any other number that uniquely identifies a particular telecommunications device, processor or computer; (e) the contents of any wire or electronic communication; or (f) any other information relating to an individual (including, without limitation, a person’s or a mobile device’s precise geographic location) that is combined with any of the information in clause (a) of this definition.
|
1.12
|
“Process” or “Processing” means any operation or set of operations that is performed upon Confidential Information, whether or not by automatic means, including, without limitation, collection, recording, organization, storage, access, adaptation, alteration, retrieval, consultation, use, corruption, transfer, transmission, sale, rental, disclosure, dissemination, making available, alignment, combination, deletion, erasure or destruction. For the avoidance of doubt, the remote access to information to perform the operation or set of operations (including, without limitation, via virtual private network such as Admin VDI) is not itself considered a “Process” or “Processing” hereunder.
|
1.13
|
“Sensitive Personally Identifiable Information” or “SPII” shall mean a subset of Personally Identifiable Information and means all: (a) government-issued identification numbers including, but not limited to, Social Security Numbers, driver’s license numbers, identification numbers and passport numbers; (b) financial institution account numbers; (c) credit or debit card “Primary Account Numbers” (PANs), Service Codes and Sensitive Authentication Data, as those terms are defined in the current version of the “Payment Card Industry Data Security Standard” (PCI DSS), as adopted by the PCI Security Standards Council, LLC (or its successor or affiliated organization); (d) “Protected Health Information” (PHI) as defined in regulations relating to the Health Insurance Portability and Accountability Act, as amended, and implementing regulations, 45 CFR §160.103; information related to the past, present or future physical or mental health or condition of an individual; the provision of health care to an individual; the past, present or future payment for the provision of health care to an individual; or any other individual medical, medical history, health, biometric, disability, or genetic information; (e) passwords, personal identification numbers, access codes, answers to security questions and other security credentials that provide access to SPII as defined elsewhere in this definition; (f) videos or photographs of identifiable individuals in private areas, including home security monitoring footage; and (g) any other Personally Identifiable Information that USCC reasonably designates for the Consultant in writing as Sensitive Personally Identifiable Information. SPII only includes such information as is provided by or on behalf of USCC to Consultant or any Third Party acting on behalf of Consultant or is otherwise obtained by Consultant or any Third Party acting on behalf of Consultant.
|
1.14
|
“Services” means certain project, support, consulting, scoping, development, testing, hosting, operation and other services which shall, from time to time, be rendered by Consultant for USCC pursuant to a Statement of Work.
|
1.15
|
“Statement of Work” or “SOW” means each project outline agreed to by Consultant and USCC in accordance with the terms and conditions of this Agreement, and substantially in the form attached hereto as Exhibit A. Statements of Work shall be executed by the parties and shall form a part of this Agreement.
|
1.16
|
“Technical and Organizational Security Measures” means appropriate administrative, technical and physical safeguards sufficient to protect against reasonably anticipated threats or hazards to the security, integrity and confidentiality of Confidential Information (including any unauthorized Processing of Confidential Information) commensurate with the type of Confidential Information in Consultant’s possession, custody or control including, without limitation, all such measures as are required by applicable laws.
|
1.17
|
“USCC Entities” means USCC, its Affiliates, and their respective directors, officers, agents and employees.
|
2.
|
SERVICES
|
2.1
|
Procedures for Engagement of Services.
|
(a)
|
The Services to be rendered by Consultant for USCC pursuant to this Agreement shall be engaged in the following manner. From time to time during the term of this Agreement, USCC and Consultant may enter into Statements of Work. Each Statement of Work shall include a complete and detailed description of the project which Consultant agrees to undertake, including, if and to the extent applicable, the proposed objectives, projected staffing levels, the assumptions upon which the SOW was developed, the site or sites where the Services are to be rendered, anticipated milestones, expected Deliverables, ramp-up and completion schedule, knowledge transfer plan, and pricing for such project. A Statement of Work may include Staff Support Services, as defined in Exhibit D, to be provided by Consultant subject to the terms of this Agreement, Exhibit D, and the applicable SOW. A Statement of Work shall provide specifications for Services and Deliverables to be provided thereunder (the “Specifications”). To the extent provided in a Statement of Work or otherwise agreed by the parties in writing, Consultant shall provide the Services at USCC’s facilities. When Services are provided at a USCC facility, USCC shall provide appropriate work space and other facilities such as computer support, consistent with the requirements of the Services to be provided under the Statement of Work. For the avoidance of doubt, Consultant shall not perform any Services except under an executed Statement of Work, and USCC shall be under no obligation to pay for any services performed or expenses incurred by Consultant that were not authorized in a Statement of Work.
|
(b)
|
Upon execution of a Statement of Work: (i) the services described therein shall be deemed “Services” for the purposes of this Agreement, and (ii) Consultant’s provision thereof shall be subject to, and governed by, the terms and conditions of this Agreement.
|
2.2
|
Personnel.
|
(a)
|
While at a USCC facility, Consultant’s personnel and agents shall comply with reasonable requests and standard procedures and policies of USCC, including (i) USCC’s safety and security rules and other rules applicable to those working in the facility, (ii) USCC’s policies concerning access to and security of any USCC computer system and USCC data to which Consultant may have access, (iii) USCC’s Consultant Code of Business Conduct attached hereto as Exhibit B, and (iv) the USCC Confidentiality, Privacy and Data Security Practices for Vendor Personnel attached hereto as Exhibit J; provided, that USCC has provided Consultant with copies of such rules and policies, and any other policies communicated to Consultant in writing regarding personal and professional conduct generally applicable to USCC’s facility. Such personnel and agents will conduct themselves in a businesslike manner. Consultant shall have a reasonable period of time to become compliant with any requests, policies and procedures provided to Consultant. Consultant personnel who are issued a badge to provide access to a USCC facility or access to any USCC computer system shall be registered by Consultant in the VMSP referred to in Section 3.3 at no cost to Consultant.
|
(b)
|
If USCC determines in good faith that a particular Consultant employee or agent (i) is not conducting him or herself in accordance with Section 2.2(a), or (ii) is not performing the Services in a satisfactory manner as described in this Agreement and the applicable Statement of Work, USCC may provide Consultant with notice thereof and Consultant shall, at USCC’s reasonable request and upon USCC’s prior written notice, remove and replace such individual. Prior to such removal and replacement of any individual pursuant to clause (ii) of this Section 2.2(b), the Agreement Managers (as defined in Section 2.2(d)) will use good faith efforts to agree upon (I) ways to improve the performance of such Consultant’s employee or agent, and (II) a reasonable cure period not to exceed fourteen days. USCC reserves the right to deny access to its premises to any such individual on reasonable advance notice to Consultant.
|
(c)
|
Except to the extent provided in a Statement of Work or otherwise agreed by the parties in writing, all Consultant personnel performing the Services at or near USCC’s facilities shall be based in that vicinity, and USCC shall not be responsible for any travel, mileage or living expenses with respect to such personnel.
|
(d)
|
Each party shall designate (i) one manager (each, an “Agreement Manager”) who shall be responsible for implementing this Agreement and for providing timely management decisions as required relating to this Agreement, and (ii) for each Statement of Work, one project manager (each, a “Project Manager”) who shall be responsible for providing timely management decisions as required relating to such Statement of Work. Any Agreement Manager or Project Manager may be replaced from time to time by the designating party upon written notice to the other party.
|
2.3
|
Schedule. A SOW may contain a time schedule for completion of the Services required thereunder (the “Schedule”). Unless otherwise specified in a SOW, USCC and Consultant expressly acknowledge and agree that, subject to Section 2.5, all Schedules are firm for fixed performance dates, and Consultant shall complete such Services in accordance with the Schedule. Any changes to the Schedule shall be made in accordance with Section 2.4.
|
2.4
|
Changes to SOW. Each party may request changes that affect the scope or duration of the Services relating to any Statement of Work, including changes in the Specifications and Deliverables. Each party also may request a change in the Schedule without changing the scope of the applicable Statement of Work. If a party requests any such change, Consultant shall notify USCC if it believes that an adjustment in the fees to be paid to Consultant with respect to the applicable Statement of Work, or an adjustment to the applicable Schedule, is required. The parties shall then negotiate in good faith a reasonable and equitable adjustment in each or any of the applicable fees, Deliverables, Services, Schedule or Specifications. Consultant shall continue to perform pursuant to the existing Statement of Work, and neither party shall be bound by any change requested by the other party, until such change has been accepted in writing by the other party.
|
2.5
|
USCC Obligations. USCC’s obligations in connection with a particular engagement, if any, shall be set forth in the applicable Statement of Work. USCC shall cooperate with Consultant in the performance of the Services hereunder, including, without limitation, providing Consultant with reasonable facilities (including its computer and communications networks, office space, and work facilities), and a VPN connection to allow Consultant remote access to USCC, and timely access to data, information and personnel of USCC, as reasonably necessary, at no charge, and USCC acknowledges and agrees that Consultant’s performance is dependent in part upon the timely and effective satisfaction of USCC’s responsibilities hereunder and timely decisions and approvals of USCC in connection with the Services. USCC acknowledges that when a Statement of Work provides that USCC’s personnel are to work with Consultant’s personnel in connection with an engagement, USCC’s failure to assign USCC personnel having skills commensurate with their role with respect to such engagement could adversely affect Consultant’s ability to provide the Services. Consultant shall be entitled to rely on all decisions and approvals of USCC in connection with the Services. To the extent that (a) Consultant fails to meet its obligations with respect to milestone or delivery dates, or a fixed fee engagement will extend longer than anticipated in the relevant Statement of Work, and (b) the conditions described in clause (a) are due to USCC’s failure to perform its responsibilities described in the Statement of Work, Consultant shall not be deemed to be in breach of this Agreement, and the Schedule shall be amended to account for any delays to the extent caused by USCC’s failure.
|
2.6
|
Proprietary Rights.
|
(a)
|
[RESERVED]
|
(b)
|
The following provisions of this Section 2.6(b) shall apply with respect to Services and Deliverables (including Consultant Tools) that are provided pursuant to this Agreement in connection with (I) Consultant’s software that was licensed to USCC after the Original MSA Effective Date or (II) any derivative works created by Consultant for USCC based upon the items described in the preceding clause (I).
|
(i)
|
Any intellectual property that is created by Consultant for, or in connection with, such software as part of the Services shall vest with (I) Consultant, or (II) Consultant and USCC, in accordance with the following, except as otherwise agreed and specified in the applicable SOW:
|
(A)
|
Category [***] Deliverables (as defined in Exhibit H and the applicable SOW) - All intellectual property rights in such Deliverables shall vest with Consultant. Consultant hereby grants to USCC a royalty-free license to use such Deliverables in conjunction with, and otherwise in accordance with, the same license terms as the license granted by Consultant to USCC to Consultant’s proprietary software products to which such Deliverable relates.
|
(B)
|
Category [***] Deliverables (as defined in Exhibit H and the applicable SOW) - Consultant hereby irrevocably transfers and assigns to USCC an equal, undivided, one-half (l/2) interest (provided that, pursuant to Section 4.1(f), USCC’s interest shall be restricted in the case of Category [***] Deliverables, as categorized pursuant to Section 2.6(b)(i)(B)(I)) in all intellectual property rights in Category [***] Deliverables, except with respect to Consultant Tools, without an obligation to account to Consultant for any exploitation of such jointly-owned Category [***] Deliverables. USCC hereby acknowledges that upon such transfer and assignment by Consultant, Consultant retains all right, title and interest in and to an equal, undivided, one-half (l/2), unrestricted interest in all intellectual property rights in Category [***] Deliverables, without an obligation to account to USCC for any exploitation of such jointly-owned Category [***] Deliverables.
|
(I)
|
Each Category [***] Deliverable shall be further classified either as a Category [***] Deliverable or a Category [***] Deliverable as agreed upon by the parties and set forth in the SOW.
|
(II)
|
In addition to any other restrictions and limitations applicable to Category [***] Deliverables in general or applicable to Category [***] Deliverables, USCC’s interest in Category [***] Deliverables shall be subject to the restrictions set forth in Section 4.1(f).
|
(C)
|
Category [***] Deliverables (as agreed and specified in the applicable SOW) - All intellectual property rights in such Category [***] Deliverables, except with respect to Consultant Tools, shall vest with USCC subject to any rights as expressly provided to Consultant in this Section 2.6(b)(i)(C) and/or the applicable SOW. Consultant may use such Deliverables solely in connection with its performance of the Services. Notwithstanding the right of USCC to ownership of such Deliverables, Consultant retains the right to redevelop and unrestricted rights to use, transfer or otherwise exploit similar Deliverables for itself and for other customers of Consultant where such development does not include the actual Category [***] Deliverable developed for USCC.
|
(ii)
|
USCC acknowledges that as part of Consultant’s provision of the Services in connection with such software, Consultant may utilize Consultant Tools, which shall remain solely and exclusively the property of Consultant. Upon payment by USCC for any applicable Deliverable that incorporates any Consultant Tools, to the extent that Consultant incorporates any of Consultant Tools into the Deliverables (which Consultant shall do only in accordance with the applicable Statement of Work), Consultant hereby grants to USCC a worldwide, perpetual, royalty-free, nonexclusive, internal use, right and license to use, modify, display, perform and reproduce Consultant Tools (in both source code and object code formats), and to prepare derivative works based on Consultant Tools, solely in connection with USCC’s use, operation, modification, enhancement and maintenance of the Deliverables, and, subject to Section 4, to authorize its agents, subcontractors or employees to do any or all of the foregoing. Additionally, USCC may transfer its license to, or may sublicense, Consultant Tools to the extent that such Consultant Tools are incorporated into a Deliverable, if USCC transfers or sublicenses such Deliverable. Notwithstanding the foregoing, USCC shall not: (i) license, sublicense, or disclose to any third party any Consultant Tools except as incorporated into a Deliverable; (ii) utilize or disclose Consultant Tools as independent programming, development tools or templates; or (iii) translate, decompile, disassemble or reverse engineer all or any part of Consultant Tools (nor permit any third party to do the same).
|
(iii)
|
Consultant may use any USCC Materials (as defined in Section 8.2) only for purposes of performing the Services hereunder. Except as set forth in the foregoing sentence, all right, title and interest in and to the USCC Materials are reserved by USCC. Except as expressly granted herein, nothing in this Agreement shall be construed as conferring any right, title, interest or license by implication, estoppel or otherwise with respect to the USCC Materials upon Consultant.
|
(iv)
|
Subject to Section [***], Consultant, on behalf of itself and its Affiliates and suppliers, reserves all proprietary rights in and to (A) all designs, engineering details and other data pertaining to the Services related to such software, and (B) all original works, computer programs, discoveries, inventions, patents, know-how, and techniques arising out of the Services done wholly or in part by Consultant or its Affiliates or contractors. Performance by Consultant of the Services will not be deemed to create works-for-hire but will instead be subject to this Section 2.6(b).
|
2.7
|
Acceptance of Services and Deliverables. USCC, with Consultant’s cooperation and assistance, may conduct acceptance tests to verify whether the Services and/or Deliverables substantially conform to the applicable Specifications as and to the extent and during the time period (the “Acceptance Period”) specified in the applicable Statement of Work. If USCC notifies Consultant of any material non-conformities with the Specifications in any of the Services or Deliverables (collectively “Non-conformities”) in writing within the applicable Acceptance Period, Consultant shall promptly correct such Non-conformities at its own expense and shall notify USCC when the corrections are complete. USCC then shall have the right to test the corrected Services or Deliverables, as upon the initial completion of the applicable Services or Deliverables. USCC and Consultant may agree in a Statement of Work that certain Non-conformities will be corrected after acceptance of a Service or Deliverable during the post-implementation period. If USCC does not notify Consultant of any material Non-conformities within the Acceptance Period, or if USCC commences commercial use of the Services or Deliverables in connection with bills sent or other services provided to USCC subscribers (“Commercial Use”), USCC shall be deemed to have accepted the Services or Deliverables. USCC may, subject to Section 11.17, terminate the Services under a Statement of Work if Consultant fails to correct a Non-conformity with respect to such Statement of Work within sixty (60) days (the “Correction Period”) after the later to occur of the following: (a) Consultant’s receipt of written notice from USCC of such Non-Conformity, or (b) Consultant’s receipt of written notice from USCC that USCC will terminate the Services if such Non-conformity is not corrected. In such event, Consultant shall refund the fees and expenses paid by USCC to Consultant for: (i) the Non-conforming Services or Deliverables under such Statement of Work, and (ii) any other Services or Deliverables that were previously paid for in whole or in part by USCC under such Statement of Work (the “Initial Services or Deliverables”) in which the Initial Services or Deliverables were identified as being part of an aggregated Deliverable (the “Aggregated Deliverable”) comprising additional components or phases, including the Non-conforming Services or Deliverables, that were intended to be used together, and provided that: (A) the Non-conforming Services or Deliverables were identified in such Statement of Work as being parts of the Aggregated Deliverable; (B) the value to USCC of the Initial Services or Deliverables is materially diminished because such Initial Services or Deliverables will not be part of the Aggregated Deliverable; (C) the Initial Services or Deliverables have been in Commercial Use for less than one hundred (100) days; and (D) USCC ceases Commercial Use of the Initial Services or Deliverables at or before the end of the Correction Period and returns to Consultant the Deliverables that are part of such Initial Services or Deliverables. The foregoing shall be USCC’s sole remedy for such Non-conformity.
|
2.8
|
Replacement of Personnel.
|
(a)
|
If any Consultant employee or agent performing Services hereunder solely at USCC’s site is replaced (i) for the reasons set forth in Section 2.2(b)(i), or (ii) by Consultant other than at USCC’s direction, the choice of replacement personnel shall be subject to USCC’s approval, which will not be unreasonably withheld. In addition, Consultant shall not charge USCC for activities relating to required knowledge transfer to the replacement and otherwise preparing the replacement to perform Services at USCC’s site.
|
(b)
|
If USCC requests that any Consultant employee or agent be replaced within one week after such employee or agent begins performing Services hereunder for the reasons set forth in Section 2.2(b)(ii), and such employee or agent is replaced, then Consultant shall not charge USCC for any Services performed by or expenses incurred by such replaced employee or agent.
|
2.9
|
USCC Affiliates. During the term of this Agreement, if any USCC Affiliate desires to engage Consultant to perform Services hereunder, such USCC Affiliate may enter into a Statement of Work hereunder. Any such Statement of Work shall create contractual rights and obligations solely between such USCC Affiliate and Consultant.
|
3.
|
FEES AND EXPENSES.
|
3.1
|
Service Fees. Subject to Sections 3.2 and 3.3, USCC shall pay Consultant for the provision of Services in accordance with the schedule of fees and charges set forth in the applicable Statement of Work. Subject to USCC’s obligations to provide facilities and equipment for Consultant’s use, at no cost to Consultant, in accordance with this Agreement and the applicable Statement of Work, Consultant shall furnish all labor, materials, services and equipment, and shall perform all of the Services, solely at Consultant’s cost and expense. Without right to reimbursement from USCC, Consultant shall pay or cause to be paid all contributions, payments, taxes and deductions for social security, old age retirement benefits, unemployment insurance, and annuities, pension or welfare fund payments required by any labor union or by any governmental body, and all withholding taxes, measured by or related to the wages, salaries or other compensation paid to persons employed or engaged by Consultant in connection with the performance of such Services under this Agreement. Consultant shall comply with all laws and regulations in connection with the foregoing.
|
3.2
|
Time Entry. Consultant shall cause all Consultant personnel performing Services hereunder on a time and materials basis to enter the time they spend performing such Services into a USCC-provided time entry system, set forth in the applicable Statement of Work, or via any other USCC-defined method set forth in the applicable Statement of Work, on a weekly basis. Notwithstanding anything to the contrary herein, USCC shall not be required to pay any hourly fees associated with Services to the extent that the time spent performing such Services has not been entered into such time entry system within 30 days after the performance thereof.
|
3.3
|
Service Fee. Except as otherwise provided in a Statement of Work, Consultant agrees and acknowledges that, to the extent agreed to by Consultant and USCC’s vendor management service provider (the “VMSP”) and to the extent that Consultant is required by USCC to use the services of such VMSP, USCC shall deduct from Consultant’s fee a certain percentage of the fees incurred for Services performed hereunder (other than expenses) and will instead use such deducted amounts to subsidize the cost of services provided to USCC by such VMSP.
|
3.4
|
Expenses. USCC shall reimburse Consultant for its reasonable out-of-pocket costs and expenses specifically authorized in the applicable Statement of Work or otherwise authorized in advance in writing by USCC in connection with the Services and in accordance with the reimbursement policy summarized in Exhibit E. Consultant shall submit a weekly expense report (including documentation of all reported expenses) to USCC, in the manner set forth in the applicable Statement of Work, detailing expenses incurred no earlier than two weeks prior to the date of such report. Consultant shall provide documentation of all expenses for which Consultant requests reimbursement on a monthly basis in accordance with the agreed reimbursement policy, prior to the generation of any invoice on which such expenses are listed. Notwithstanding anything to the contrary herein, USCC shall not be required to reimburse Consultant for any expenses to the extent that Consultant has not presented an expense report verifying such expenses within 45 days after such expenses were incurred.
|
3.5
|
Records; Audit. Consultant shall maintain adequate records of the fees and expenses charged to USCC with respect to the Services under each Statement of Work for at least two (2) years after completion of the applicable Statement of Work. Consultant shall make such records available to USCC during normal business hours and at agreed-upon times upon (a) written notice of not less than 60 days in the case of USCC’s internal auditors, or (b) for all other auditors (e.g., external, governmental, etc.), written notice as long in advance as reasonably practicable. Consultant shall cooperate in any audit of such records that USCC may undertake; provided, however, that any such audit shall be solely at USCC’s cost and expense. If, as a result of such audit, it is determined that Consultant has overcharged USCC, USCC shall notify Consultant of the amount of such overcharge, and Consultant shall credit to USCC the amount of such overcharge. If any audit reveals discrepancies equal to or greater than 5% for the period of time audited, Consultant shall reimburse USCC for all reasonable out of pocket costs related to the audit. No such audit may occur more than once in any 12-month period unless USCC needs to do so for purposes for defending itself or its Affiliates with respect to litigation or threatened litigation.
|
3.6
|
Payment Terms. Invoices for the Services shall be generated as described in the applicable Statement of Work every thirty (30) days for time and materials engagements or at agreed upon milestones or period payment dates for fixed price engagements, as set forth in the relevant Statement of Work, with any credit balance to be applied to any amounts due Consultant by USCC or refunded, as the case may be. If generated by Consultant, invoices shall be delivered to USCC using one of the following applicable methods:
|
Discounted Invoices
(No Purchase Order)
|
Non-Discount Invoices
(No Purchase Order)
|
Credit Memos
|
Via regular mail:
|
Via regular mail:
|
Via regular mail:
|
Submit via email only- DO NOT MAIL
|
U.S. Cellular
PO Box 620989
Middleton, WI 53562-8430
|
U.S. Cellular
PO Box 620989
Middleton, WI 53562-8430
|
Via e-mail:
|
Via e-mail:
|
Via e-mail:
|
invscan.uscnonpodiscounts@tdsinc.com
|
usc.nonpovendorinv@tdsinc.com
|
usc.nonpocm@tdsinc.com
|
Discounted Invoices
with Purchase Order Number
|
Non-Discount Invoices
with Purchase Order Number
|
Credit Memos
|
Via regular mail:
|
Via regular mail:
|
Via regular mail:
|
Submit via email only - DO NOT MAIL
|
U.S. Cellular
PO Box 628430
Middleton, WI 53562-8430
|
U.S. Cellular
PO Box 628430
Middleton, WI 53562-8430
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Via e-mail:
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Via e-mail:
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Via e-mail:
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invscan.uscpodiscounts@tdsinc.com
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usc.povendorinv@tdsinc.com
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usc.pocm@tdsinc.com
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3.7
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Taxes. Except as otherwise expressly set forth in this Agreement or the applicable SOW, USCC and Consultant shall be responsible for the timely reporting and payment of all taxes legally applicable to and assessable on USCC and Consultant, respectively, in connection with this Agreement including (a) sales, use, excise, value-added, business, service, goods and services, consumption, and other similar taxes; (b) withholding and employment-related taxes and fees; (c) franchise and property taxes; (d) customs and duties and other ad valorem taxes and government fees; and (e) its own income taxes. In this regard, however:
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(a)
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USCC shall bear the burden of United States federal, state and local sales, use and similar taxes imposed on USCC’s purchase/use of Consultant’s property and USCC’s receipt of Consultant’s services (“U.S. Transaction Taxes”). U.S. Transaction Taxes that the Consultant is required to collect shall be separately stated on Consultant’s invoices and will be in addition to other charges.
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(b)
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Consultant shall bear the burden of all other foreign and United States taxes imposed in connection with the transactions contemplated by this Agreement other than (i) U.S. Transaction Taxes, (ii) withholding and employment-related taxes and fees of individuals not considered Consultant’s employees or subcontractors under this Agreement, and (iii) USCC’s own United States (federal, state, and local) franchise, property and income taxes.
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(c)
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USCC may withhold from any payments due Consultant and remit to the relevant taxing jurisdictions any tax required by law to be withheld and remitted. If Consultant supplies USCC with the correct federal income tax form that properly claims complete exemption from U.S. withholding tax under a treaty and such federal income tax form is true, complete and accurate in all respects, USCC does not intend to withhold such tax. However, if USCC does not withhold based on exemption information provided by Consultant in accordance with this Section or Section 3.7(e), Consultant shall remain responsible for any such non-withheld taxes later assessed against USCC. If USCC intends to withhold despite information provided by Consultant in accordance with this Section or Section 3.7(e), USCC shall provide to Consultant a written explanation in sufficient detail for Consultant to understand the justification for such withholding.
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(d)
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Each party shall promptly reimburse the other party for any tax paid by that other party but for which that first party is to bear the burden.
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(e)
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The parties shall cooperate in good faith to minimize taxes to the extent legally permissible including, without limitation, the timely provision to the other party of any resale exemptions, multiple points of use certificates, treaty certifications and other exemption information reasonably requested by the other party.
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(f)
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Except as provided in Section 3.7(g), as used in this Section 3.7, the word “tax” or “taxes” includes interest imposed thereon and penalties imposed with respect thereto.
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(g)
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Notwithstanding the foregoing: (i) USCC will not bear the burden of interest and penalties resulting from Consultant’s failure to withhold taxes or to charge USCC taxes or from Consultant’s failure to timely and properly file any related tax or other jurisdictional filings except where such failure is due to an action or inaction by USCC; and (ii) Consultant will not bear the burden of interest and penalties resulting from USCC’s failure to withhold taxes or to charge Consultant taxes or from USCC’s failure to timely and properly file any related tax or other jurisdictional filings except where such failure is due to an action or inaction by Consultant.
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4.
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CONFIDENTIALITY.
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4.1
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Nondisclosure of Confidential Information.
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(a)
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All Confidential Information supplied by a party (the “Disclosing Party”) to the other party (the “Receiving Party”) shall remain solely and exclusively the property of the Disclosing Party. The Receiving Party shall not use or disclose to any third party any of the Disclosing Party’s Confidential Information except (i) as expressly authorized in this Agreement, (ii) as reasonably necessary or appropriate to perform the Receiving Party’s obligations under this Agreement, or (iii) with the prior written consent of the Disclosing Party, which consent may be withheld in the Disclosing Party’s sole discretion.
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(b)
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The Receiving Party shall disclose the Disclosing Party’s Confidential Information only to those of its Affiliates (and its and their respective employees and individuals providing services to Receiving Party), agents, representatives and consultants (each an “Independent Contractor,” as opposed to personnel of a third-party vendor, other than a staffing agency, that provides services for the Receiving Party) who have a need to know it for the purposes of this Agreement and who have executed a written nondisclosure agreement containing terms substantially similar to this Section 4 regarding such Confidential Information (or, with respect to the Receiving Party’s employees and the employees of its Affiliates, are otherwise subject to terms substantially similar to this Section 4 regarding such Confidential Information). The Receiving Party shall protect the Confidential Information of the Disclosing Party with the same level of care with which it protects its own Confidential Information, but in no event with less than reasonable care.
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(c)
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Neither party shall create or maintain data sets that are derived from or derivative works of the other party’s Confidential Information except for the purpose of performing its obligations under this Agreement. The Receiving Party shall not permit any officer, director, employee, agent, other representative, subsidiary, Affiliate or any other person or entity acting on behalf of the Receiving Party or any third party to Process Confidential Information unless such Processing is in compliance with this Agreement and conducted solely by individuals who have been appropriately trained and are bound by commercially reasonable and legally enforceable confidentiality obligations and have a legitimate business reason to Process such information as contemplated by this Agreement. Each party shall be responsible for any unauthorized use or disclosure of any of the other party’s Confidential Information received by it and its Affiliates and its and their respective employees and Independent Contractors. Each party shall Process the other party’s Confidential Information only in compliance with all applicable trade secret, privacy and data protection laws to which such party is subject while refraining from, by act or omission, knowingly placing the other party in violation of any applicable law. Subject to Section 9 of Exhibit G, each party shall notify the other party within a reasonable time after becoming aware of any unauthorized use or disclosure of any of the other party’s Confidential Information received by it and its Affiliates and its and their respective employees and Independent Contractors.
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(d)
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Other vendors of USCC who will have access to Consultant’s Confidential Information will first sign a nondisclosure agreement with Consultant substantially in the form attached hereto as Exhibit C1. (If Consultant will have access to the vendor’s confidential information, Consultant and such vendor will instead sign the mutual nondisclosure agreement substantially in the form attached hereto as Exhibit C2.)
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(e)
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If such vendor is a Consultant Competitor (as defined in Exhibit F hereto), USCC will not provide to such vendor any Category [***] Deliverable (as defined in Exhibit H and the applicable SOW) for a period of [***] following commencement of Consultant’s Services for the development of such Deliverable. USCC will also sign a confidentiality and nondisclosure agreement with such Consultant Competitor that limits such Consultant Competitor’s use of Consultant’s Confidential Information to supporting USCC’s use of the Deliverables hereunder.
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(f)
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With respect to the Category [***] Deliverables, a Consultant Competitor may be provided access to such Deliverables subject to the following restrictions: (i) such access shall be used solely for purposes of providing services for USCC and shall be provided only to individuals who have a need for such access in order to provide services for USCC; (ii) such Deliverables shall reside exclusively on USCC’s network; (iii) such Consultant Competitor shall be limited to accessing such Deliverables either via direct access to USCC’s network or via VPN-like technology; and (iv) such Consultant Competitor shall have agreed not to replicate such Deliverables locally and otherwise not to remove such Deliverables from USCC’s network. USCC shall remain primarily liable for any violation by such Consultant Competitor of any of the foregoing terms or conditions in this Section 4.1(f). In the event of such violation, Consultant shall be entitled to all remedies available at law and equity including termination of any affected license. In addition, notwithstanding anything to the contrary in this Agreement, USCC will indemnify Consultant for any damages incurred by Consultant as a result of such violation by such Consultant Competitor of any of the foregoing terms or conditions in this Section 4.1(f).
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4.2
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Required Disclosures. Notwithstanding the foregoing, the Receiving Party may disclose the Disclosing Party’s Confidential Information to the extent that the Receiving Party is required by any applicable governmental authority to do so; provided, however, that in such event, to the extent permitted by applicable law, the Receiving Party shall notify the Disclosing Party and shall cooperate with the Disclosing Party in any attempt to contest or limit such required disclosure, solely at the Disclosing Party’s cost and expense. Notwithstanding the foregoing, if either party intends to file a version of this Agreement with the U.S. Securities and Exchange Commission, the parties will prepare a jointly-redacted version of this Agreement and the filing party will make a request for confidential treatment thereof, and each party will continue to treat such redacted terms as the Confidential Information of the other.
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5.
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TERM AND TERMINATION.
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5.1
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Term. This Agreement shall commence on the Effective Date and shall continue in full force and effect until terminated in accordance with Section 5.2 (“Term”).
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5.2
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Termination.
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(a)
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USCC or Consultant may terminate this Agreement and all Statements of Work hereunder, immediately upon written notice of termination, in the event of a material breach of this Agreement by the other party, if such breach continues uncured for a period of sixty (60) days after written notice of such breach, subject to Section 11.17; provided, however, that USCC or Consultant, as applicable, may also choose to terminate only the Statement of Work related to the applicable breach.
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(b)
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USCC or Consultant may terminate this Agreement and all Statements of Work hereunder, immediately upon written notice of termination to the other party, in the event the other party: (i) becomes insolvent; (ii) makes an assignment for the benefit of creditors; (iii) files a voluntary bankruptcy petition; (iv) acquiesces to any involuntary bankruptcy petition; or (v) is adjudicated bankrupt.
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(c)
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USCC or Consultant may terminate this Agreement for any or no reason upon thirty (30) days written notice to the other party, provided that there are no then-current Statements of Work.
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(d)
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Unless otherwise provided in a Statement of Work or otherwise agreed by the parties in writing, USCC may terminate any Statement of Work for any or no reason upon written notice to Consultant at least 45 days prior to the effective date of such termination.
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(e)
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Either party may terminate a Statement of Work in accordance with Section 2.7 or 11.4.
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5.3
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Consequences of Termination.
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(a)
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Prior to the effective date of such termination, a final invoice including all fees and charges for Services performed and expenses incurred prior to and including the effective date of termination shall be generated as set forth in each applicable Statement of Work, and USCC shall pay such invoice in accordance with Section 3.6. For Statements of Work to be performed for a fixed fee, unless otherwise set forth in such Statement of Work, USCC shall be invoiced and shall pay for fees and expenses relating to: (i) Deliverables and other milestones, each to the extent accepted in accordance with Section 2.7, plus (ii) for each partially completed Deliverable, an amount equal to the product of (A) the percentage of completion of such partially-completed Deliverable stated as a decimal, multiplied by (B) the fees set forth in the Statement of Work for such Deliverable if such Deliverable had been completed.
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(b)
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If USCC wishes to terminate a Statement of Work upon less than 30 days notice (or such notice as is otherwise set forth in the applicable Statement of Work), USCC shall pay: (i) for, time and materials engagements, a fee equal to the aggregate amount that Consultant’s personnel performing the applicable Statement of Work would have billed during each day of the Short Notice Period; or (ii) for fixed fee engagements, the greater of (A) the time and materials that Consultant’s personnel performing the applicable Statement of Work would have billed during each day of the Short Notice Period, and (B) the pro rated amount of the fixed fee applicable to the Short Notice Period. “Short Notice Period” shall mean the number of days that is equal to thirty days, less the number of days’ notice of termination provided by USCC.
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(c)
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Upon the termination of this Agreement, Consultant shall deliver all existing Deliverables and all Deliverables-in-progress to USCC.
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(d)
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Except with respect to any of Consultant’s Confidential Information contained or embodied in the Deliverables and Deliverables-in-progress delivered to USCC pursuant to Section 5.3(c), upon the termination of this Agreement or any applicable SOW, each party shall securely destroy all Confidential Information of the other party (including all copies thereof) and all other papers, materials and other property of the other party in such party’s possession pursuant to this Agreement or applicable SOW and shall certify that it has effectively destroyed such Confidential Information (i) by erasing it from all of its electronic media so that it is unreadable or indecipherable through any means, and (ii) by destroying any physical papers or materials containing any such Confidential Information. Before destroying any USCC Confidential Information, Consultant shall provide a copy thereof to USCC. Each party shall notify the other party if any applicable legal or regulatory preservation obligation prevents the return or destruction of any specified Confidential Information and, if necessary, such party shall retain such specified Confidential Information, provided that it may not Process such Confidential Information without the prior written consent of the other party. Notwithstanding the foregoing, each party may retain any Confidential Information of the other party that is necessary to exercise any of such party’s surviving rights or obligations hereunder.
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(e)
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Sections 2.6, 3.5, 4, 5.3, 7, 8, 9, 11.2, 11.5, 11.6, 11.7, 11.8, 11.9, 11.10, 11.11, 11.12, 11.13, 11.14, 11.15, 11.16 (to the extent set forth therein), 11.17 and 11.18, and any other provision that should naturally extend beyond the termination of this Agreement shall survive termination of this Agreement for any reason.
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6.
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INSURANCE.
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6.1
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Consultant shall maintain, during the Term of this Agreement, at its own expense, the following insurance related to Consultant’s activities in the United States:
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(a)
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Statutory workers compensation insurance and employer’s liability in an amount no less than $1,000,000 per occurrence;
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(b)
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Comprehensive general liability insurance with bodily injury and property damage limits of $10,000,000 per occurrence and annual aggregate (in any combination of primary or umbrella coverage). (Such insurance shall include products liability, contractual liability and completed operations coverage.)
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(c)
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If the use of automobiles is required, comprehensive automobile liability insurance, each with limits of $1,000,000 for bodily injury, including death, to any one person, and $1,000,000 for each occurrence of property damage;
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(d)
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Excess liability insurance in the umbrella form with a combined single limit of $5,000,000 annual aggregate; and
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(e)
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Professional liability or errors and omissions insurance in the amount of $10,000,000 per claim and in the aggregate. The professional liability insurance shall include coverage for infringement of intellectual property rights of any third party (including infringement of copyrights and trademarks, but excluding infringement of patents and trade secrets). The coverage shall include claims arising from wrongful acts from technology products or professional services, including coverage for claims resulting from viruses, and unauthorized access of private or confidential information. The coverage shall be maintained during the Term of this Agreement and for at least one (1) year after termination of this Agreement.
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6.2
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The Commercial General Liability policy shall name USCC as additional insured and waive subrogation in favor of USCC, and such endorsements shall be listed on a certificate of insurance furnished to USCC.
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6.3
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Consultant shall furnish to USCC certificates of such insurance within ten Business Days following USCC’s written request, such request not to be made more than once annually. Consultant shall not cancel or fail to renew such insurance without providing written notice to USCC within 30 days following such cancellation or nonrenewal.
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6.4
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Consultant shall ensure that Consultant’s subcontractors, if any, which may enter upon USCC’s premises, maintain similar insurance and agree to furnish USCC, if requested, with certificates or adequate proof of such insurance.
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7.
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WARRANTIES.
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7.1
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Violation of Law. Consultant represents and warrants to USCC that as of the date of performance, Consultant’s performance of the Services does not and shall not violate any applicable law, rule, or regulation.
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7.2
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Professional Standards. Consultant represents and warrants to USCC that: (a) all Services will be performed and all Deliverables delivered by Consultant in a good and workmanlike manner in accordance with applicable industry standards and practices and the Specifications for such Services and Deliverables set forth in the applicable Statement of Work (subject to USCC’s undertaking to provide facilities and equipment as specified in this Agreement and the applicable Statement of Work); (b) Consultant possesses the necessary equipment, personnel and other expertise necessary to provide the Services and Deliverables as set forth herein and in the Statement of Work; and (c) Consultant personnel rendering the Services and developing the Deliverables shall have the appropriate technical skills, training, experience and expertise to enable Consultant to perform its responsibilities hereunder. The warranty period is [***] days. If Consultant breaches this warranty, then subject to the applicable terms and conditions set forth in Sections 2.2(b) and 2.8, Consultant shall replace the relevant Consultant personnel. The foregoing shall be USCC’s sole remedy for such breach.
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7.3
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Services and Deliverables Warranties and Obligations.
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(a)
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USCC shall be responsible for ensuring its compliance with all applicable laws and regulations and with USCC’s security and data privacy policies. To the extent such compliance will be impacted by the deployment of software Deliverables being provided to USCC under this Agreement, Consultant will, via compliance with the Specifications in the applicable SOW, make reasonable efforts to ensure compliance of such Services and Deliverables to requirements specified by such applicable laws and regulations and USCC’s security and data privacy policies. To the extent requested by USCC and specified in the applicable SOW, Consultant shall make available to USCC appropriate product and subject matter experts as may reasonably be requested to assist USCC in defining the business requirements and functionality required for USCC to comply with (i) applicable laws and regulations, including privacy rights protection and data security requirements, and (ii) laws and regulations relating to the protection and privacy of the USCC Personally Identifiable Information, all to the extent expressly agreed to in the Specifications in the applicable SOW, provided, however, that in so assisting USCC, USCC shall not require Consultant to provide, and Consultant shall not be deemed to have provided, any legal services, advice or counsel to USCC.
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(b)
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For a period of [***] ([***]) days following USCC’s acceptance of any Services or Deliverables in accordance with Section 2.7, Consultant represents and warrants to USCC that the Deliverables and Services shall materially conform to and perform in substantial accordance with the applicable Specifications.
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(c)
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The foregoing warranties of Consultant shall not apply to Deliverables that are modified by anyone other than Consultant or its agents (except as authorized by Consultant). If Consultant breaches this warranty, Consultant shall use commercially reasonable efforts to repair or replace the defective Deliverables or Services within 60 days (the “Cure Period”) after being notified of such breach by USCC and that USCC will require a refund of the fees paid for such defective Deliverable if such Non-conformity is not corrected. If Consultant fails to repair or replace such defective Deliverables within 60 days after being notified of such breach by USCC, Consultant shall, subject to Section 11.17, refund to USCC the fees and expenses paid by USCC to Consultant for: (i) such defective Deliverables, and (ii) any Initial Services or Deliverables that were previously paid for in whole or in part by USCC under such Statement of Work in which the Initial Services or Deliverables were identified as being part of an Aggregated Deliverable; provided that: (A) such defective Deliverables were identified in such Statement of Work as being part of the Aggregated Deliverable; (B) the value to USCC of the Initial Services or Deliverables is materially diminished because such Initial Services or Deliverables will not be part of the Aggregated Deliverable; (C) the Initial Services or Deliverables have been in Commercial Use for less than one hundred (100) days; and (D) USCC ceases Commercial Use of the Initial Services or Deliverables at or before the end of the Cure Period and returns to Consultant the Deliverables that are part of such Initial Services or Deliverables. The foregoing shall be USCC’s sole remedy for such breach. Notwithstanding the foregoing, any warranty period for custom software will be specified in the applicable Statement of Work.
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7.4
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Viruses. Consultant represents and warrants to USCC that it will use commercially reasonable means to ensure that its performance of the Services and the Services themselves will not introduce viruses or other harmful elements designed to disrupt the orderly operation of, or impair the integrity of data files resident on, any of USCC’s hardware. Consultant further represents and warrants to USCC that Consultant shall use the latest generally and commercially available (in the United States) and most comprehensive virus detection/scanning programs, from a reputable vendor of anti-virus software, to protect USCC’s systems and data. Consultant further represents and warrants to USCC that, as of the date each Deliverable is delivered to USCC, such Deliverable shall not contain any such virus or other harmful element.
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7.5
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DISCLAIMER. CONSULTANT MAKES NO OTHER REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, IN RELATION TO THE SERVICES PROVIDED HEREUNDER, OTHER THAN AS MAY BE SPECIFICALLY SET FORTH HEREIN. WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY OTHER STATUTORY WARRANTIES OF ANY KIND ARE HEREBY WAIVED. USCC EXPRESSLY AGREES THAT CONSULTANT DOES NOT REPRESENT OR WARRANT THAT SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.
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8.
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INDEMNIFICATION.
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8.1
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Indemnification by Consultant.
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(a)
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Consultant shall indemnify, defend and hold USCC, its Affiliates and their respective officers, directors, agents and employees harmless from and against any claims, losses, damages, liabilities or expenses (including reasonable attorneys’ fees and expenses) arising out of or resulting from: (i) any personal injury or property damage arising out of Consultant’s negligence or willful misconduct; (ii) Consultant’s violation of any applicable law, rule, or regulation; and (iii) any third-party claim that the Services or any Deliverable (including any Consultant Tools incorporated into a Deliverable) infringes, misappropriates or violates such third party’s patent, trademark, trade secret, copyright or other intellectual property or proprietary right. Consultant shall not be obligated to indemnify USCC, however, to the extent that such claim is caused by: (A) USCC’s use of the Deliverables other than in accordance with applicable documentation or instructions supplied by Consultant; (B) any alteration, modification or revision of the Deliverables not expressly authorized in writing by Consultant; (C) USCC’s failure to use or implement corrections or enhancements to the Deliverables made available free of charge to USCC by Consultant that do not cause such Deliverables to fail to meet the applicable warranties and Specifications therefor; (D) USCC’s use of a combination of the Deliverables with other materials not provided, recommended, authorized or approved by Consultant and not otherwise required in order for USCC to use such Deliverables for their intended use as set forth in the applicable documentation or instructions supplied by Consultant; or (E) requirements, instructions or specifications provided by USCC to Consultant unless Consultant knew or should have known that there was a noninfringing alternative means of complying with such requirements, instructions or specifications.
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(b)
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If any of the Deliverables or any portion thereof is held, or in Consultant’s reasonable opinion is likely to be held, in any such suit to constitute an infringement, misappropriation or violation of the rights of a third party, Consultant shall within a reasonable time, at its expense and option, either: (i) secure for USCC the right to continue the use of such Deliverable; or (ii) replace such Deliverable with a substantially equivalent item that is not subject to any such claim, or modify such Deliverable so that it becomes no longer subject to any such claim; provided, however, that after any such replacement or modification, the Deliverable must continue to substantially conform to the Specifications, and further provided, that any such modified or replaced Deliverable shall be subject to all Consultant warranties contained herein. If Consultant is, in Consultant’s reasonable discretion, unable to either procure the right to continued use of such Deliverable or replace such Deliverable, as provided in clauses (i) and (ii) of the immediately preceding sentence, USCC shall return such Deliverable to Consultant and all other Deliverables rendered to be of no reasonable utility to USCC, and Consultant shall credit to USCC the amount paid to Consultant for such Deliverables as depreciated on a straight-line basis over a period of five (5) years. If this Agreement terminates or expires prior to the application of any such credit against amounts owed, Consultant shall promptly pay to USCC the amount of any such credit that remains.
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8.2
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Indemnification by USCC. USCC shall indemnify, defend and hold Consultant, its Affiliates and their respective officers, directors, agents and employees harmless from and against any claims, losses, damages, liabilities or expenses (including reasonable attorneys’ fees and expenses) arising out of or resulting from: (a) any personal injury or property damage arising out of USCC’s negligence or willful misconduct; and (b) any third-party claim that any computer programs, specifications, content or other USCC-provided materials provided by USCC to Consultant (“USCC Materials”) infringe, misappropriate or violate such third party’s patent, trademark, trade secret, copyright or other intellectual property or proprietary right, except to the extent that any such claim is subject to indemnification by Consultant pursuant to Section 8.1. USCC shall not be obligated to indemnify Consultant, however, to the extent that the claim of infringement, misappropriation or violation is caused by: (i) use of the USCC Materials other than in accordance with applicable documentation or instructions supplied by USCC; (ii) any alteration, modification or revision of the USCC Materials not expressly authorized in writing by USCC; or (iii) Consultant’s failure to use or implement corrections or enhancements to the USCC Materials made available free of charge to Consultant by USCC.
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8.3
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Indemnification Procedures. Promptly after receipt by an indemnified party of a notice of any third-party claim or the commencement of any action, such indemnified party shall: (a) notify the indemnifying party in writing of any such claim; (b) provide the indemnifying party with reasonable assistance to settle or defend such claim, at the indemnifying party’s own expense; and (c) grant to the indemnifying party the right to control the defense and/or settlement of such claim, at the indemnifying party’s own expense; provided, however, that: (i) the failure to so notify, provide assistance and grant authority and control shall only relieve the indemnifying party of its obligation to the indemnified party to the extent that the indemnifying party is prejudiced thereby; (ii) the indemnifying party shall not, without the indemnified party’s consent (such consent not to be unreasonably withheld or delayed), agree to any settlement which: (A) makes any admission on behalf of the indemnified party; or (B) consents to any injunction against the indemnified party (except an injunction relating solely to the indemnified party’s continued use of any infringing Deliverable or USCC Materials); and (iii) the indemnified party shall have the right, at its expense, to participate in any legal proceeding to contest and defend a claim and to be represented by legal counsel of its choosing, but shall have no right to settle a claim without the indemnifying party’s written consent.
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9.
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LIMITATION OF LIABILITY.
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9.1
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General Limitation of Liability.
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(a)
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EXCEPT IN CONNECTION WITH (a) SECTIONS 4 AND 8 (NEITHER OF WHICH SHALL BE SUBJECT TO ANY OF THE LIMITATIONS IN THIS SECTION 9 EXCEPT FOR THE APPLICABLE SPECIFIC LIMITATIONS OF LIABILITY IN SECTION 9.3(a) OR SECTION 9.4(a) SOLELY TO THE EXTENT RELATED TO DATA SECURITY INCIDENTS INVOLVING PII), (b) SECTION 13(a) OF EXHIBIT G OF THIS AGREEMENT (WHICH SHALL BE SUBJECT TO THE APPLICABLE SPECIFIC LIMITATIONS OF LIABILITY IN SECTION 9.3(a) OR SECTION 9.4(a)), AND (c) SECTION 13(b) OF EXHIBIT G (WHICH SHALL BE SUBJECT TO THE APPLICABLE SPECIFIC LIMITATIONS OF LIABILITY IN SECTION 9.3(b) OR SECTION 9.4(b)), IN NO EVENT SHALL THE CONSULTANT ENTITIES OR THE USCC ENTITIES, RESPECTIVELY, BE LIABLE TO THE USCC ENTITIES OR THE CONSULTANT ENTITIES, RESPECTIVELY, FOR ANY REASON, WHETHER IN CONTRACT OR IN TORT, FOR ANY DIRECT DAMAGES ARISING OUT OF OR BASED UPON THIS AGREEMENT EXCEEDING IN THE AGGREGATE THE AMOUNTS SET FORTH IN ONE OF THE FOLLOWING SUBSECTIONS (i) OR (ii), AS APPLICABLE:
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(i)
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DURING THE FIRST CONTRACT YEAR OF THIS AGREEMENT, THE FEES PAID BY THE USCC ENTITIES TO THE CONSULTANT ENTITIES DURING THE [***] MONTHS PRECEDING THE DATE UPON WHICH THE CLAIM FOR DAMAGES ACCRUED UNDER (A) THE APPLICABLE STATEMENT OF WORK UNDER WHICH THE CLAIM FOR DAMAGES ACCRUED; AND (B) THE STATEMENT OF WORK UNDER THE ORIGINAL MSA REPLACED BY THE STATEMENT OF WORK UNDER WHICH THE CLAIM ACCRUED, OR
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(ii)
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DURING THE SECOND CONTRACT YEAR OF THIS AGREEMENT AND EACH SUBSEQUENT CONTRACT YEAR OF THIS AGREEMENT, THE FEES PAID BY THE USCC ENTITIES TO THE CONSULTANT ENTITIES DURING THE [***] MONTHS PRECEDING THE DATE UPON WHICH THE CLAIM FOR DAMAGES ACCRUED, UNDER THE APPLICABLE STATEMENT OF WORK UNDER WHICH THE CLAIM ACCRUED;
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(b)
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IF, DURING THE FIRST CONTRACT YEAR OF THIS AGREEMENT, A CLAIM ACCRUES UNDER SECTION 9.1 OF THE ORIGINAL MSA, SUCH THAT THE [***] MONTH PERIOD FOR THE PURPOSES OF SECTION 9.1 OF THE ORIGINAL MSA COVERS A PERIOD OF MONTHS UNDER A SOW UNDER THE ORIGINAL MSA AND A PERIOD OF MONTHS UNDER A SOW UNDER THIS AGREEMENT THAT REPLACED THE SOW UNDER THE ORIGINAL MSA, THE AMOUNT OF FEES PAID IN BOTH PERIODS SHALL BE USED TO DETERMINE THE LIMIT OF LIABILITY UNDER SECTION 9.1 OF THE ORIGINAL MSA. THIS SECTION 9.1(b) SHALL BE DEEMED TO AMEND AND SUPERSEDE SUCH SECTION 9.1 IN THE ORIGINAL MSA SOLELY IN THE CIRCUMSTANCE SET FORTH IN THIS SECTION 9.1(b).
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9.2
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No Consequential Damages. EXCEPT IN CONNECTION WITH SECTIONS 4 AND 8 OF THIS AGREEMENT AND SECTION 13(a) AND SECTION 13(b) OF EXHIBIT G OF THIS AGREEMENT, IN NO EVENT SHALL EITHER PARTY, ITS AFFILIATES, OR THEIR RESPECTIVE DIRECTORS, OFFICERS, AGENTS OR EMPLOYEES, BE LIABLE TO THE OTHER PARTY UNDER ANY THEORY OF TORT, CONTRACT, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY FOR EXEMPLARY, PUNITIVE, INDIRECT, SPECIAL, LOST PROFITS, CONSEQUENTIAL OR SIMILAR DAMAGES, EACH OF WHICH IS HEREBY EXCLUDED BY AGREEMENT OF THE PARTIES REGARDLESS OF WHETHER OR NOT SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
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9.3
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Specific Limitations of Liability for Data Security Incidents Other Than with Respect to DXP or another Hosted Solution. The following specific limitations of liability with respect to data privacy and security shall apply to all Data Security Incidents other than those to which Section 9.4 or Section 9.5 of this Agreement, as applicable, applies:
|
(a)
|
IN NO EVENT SHALL THE CONSULTANT ENTITIES BE LIABLE TO THE USCC ENTITIES (INCLUDING, FOR PURPOSES OF THIS SECTION 9.3(a), ANY OTHER PERSON OR ENTITY CLAIMING BY, THROUGH OR ON BEHALF OF ANY OF THE USCC ENTITIES UNDER THIS AGREEMENT BUT EXCLUDING ANY LIABILITY FOR CLAIMS BROUGHT DIRECTLY AGAINST THE CONSULTANT ENTITIES ARISING OUT OF THE CONSULTANT ENTITIES’ OBLIGATIONS INDEPENDENT OF THE USCC ENTITIES’ OBLIGATIONS) FOR ANY REASON, WHETHER IN CONTRACT, IN TORT, OR OTHERWISE, FOR ANY DAMAGES ARISING OUT OF OR BASED UPON A DATA SECURITY INCIDENT INVOLVING PII OR ANY OF THE CONSULTANT ENTITIES’ OBLIGATIONS UNDER EXHIBIT G OF THIS AGREEMENT APPLICABLE TO CATEGORY A OR CATEGORY C FOR SERVICES RELATED TO TOPS, INVOLVING PII (WHETHER SUCH CLAIM IS BROUGHT UNDER SECTION 13(a) OF EXHIBIT G OR ANY OTHER SECTION OF THIS AGREEMENT) EXCEEDING IN THE AGGREGATE THE AMOUNTS SET FORTH IN ONE OF THE FOLLOWING SUBSECTIONS (i) OR (ii), AS APPLICABLE:
|
(i)
|
DURING THE FIRST CONTRACT YEAR OF THIS AGREEMENT, [***] PERCENT ([***]%) OF THE FEES PAID BY THE USCC ENTITIES TO THE CONSULTANT ENTITIES DURING THE [***] MONTHS PRECEDING THE DATE UPON WHICH THE CLAIM ACCRUED (INCLUDING UNDER ANY AND ALL STATEMENTS OF WORK UNDER THIS AGREEMENT AND THE ORIGINAL MSA, OR
|
(ii)
|
DURING THE SECOND CONTRACT YEAR OF THIS AGREEMENT AND EACH SUBSEQUENT CONTRACT YEAR OF THIS AGREEMENT, [***] PERCENT ([***]%) OF THE FEES PAID BY THE USCC ENTITIES TO THE CONSULTANT ENTITIES DURING THE [***] MONTHS PRECEDING THE DATE UPON WHICH THE CLAIM ACCRUED (INCLUDING UNDER ANY AND ALL STATEMENTS OF WORK UNDER THIS AGREEMENT);
|
(b)
|
SOLELY WITH RESPECT TO THE CONSULTANT ENTITIES’ LIABILITY TO THE USCC ENTITIES PURSUANT TO SECTION 13(b) OF EXHIBIT G OF THIS AGREEMENT, IN NO EVENT SHALL THE CONSULTANT ENTITIES BE LIABLE TO THE USCC ENTITIES FOR ANY DAMAGES ARISING OUT OF OR BASED UPON CONSULTANT’S OBLIGATIONS UNDER SECTION 13(b) OF EXHIBIT G EXCEEDING IN THE AGGREGATE AMOUNTS SET FORTH IN ONE OF THE FOLLOWING SUBSECTIONS (i) OR (ii), AS APPLICABLE:
|
(i)
|
DURING THE FIRST CONTRACT YEAR OF THIS AGREEMENT, [***] PERCENT ([***]%) OF THE FEES PAID BY THE USCC ENTITIES TO THE CONSULTANT ENTITIES DURING THE [***] MONTHS PRECEDING THE DATE UPON WHICH THE RELATED CLAIM ACCRUED (INCLUDING UNDER ANY AND ALL STATEMENTS OF WORK UNDER THIS AGREEMENT AND THE ORIGINAL MSA), OR
|
(ii)
|
DURING THE SECOND CONTRACT YEAR OF THIS AGREEMENT AND EACH SUBSEQUENT CONTRACT YEAR, [***] PERCENT ([***]%) OF THE FEES PAID BY THE USCC ENTITIES TO THE CONSULTANT ENTITIES DURING THE [***] MONTHS PRECEDING THE DATE UPON WHICH THE RELATED CLAIM ACCRUED (INCLUDING UNDER ANY AND ALL STATEMENTS OF WORK UNDER THIS AGREEMENT).
|
(c)
|
IF, DURING THE FIRST CONTRACT YEAR OF THIS AGREEMENT, A CLAIM ACCRUES WITH RESPECT TO TOPS OR SERVICES RELATED TO TOPS UNDER SECTION 9.3(a) OR SECTION 9.3(b) OF THE ORIGINAL MSA, SUCH THAT THE [***] MONTH PERIOD FOR THE PURPOSES OF SECTION 9.3 OF THE ORIGINAL MSA COVERS A PERIOD OF MONTHS UNDER THE ORIGINAL MSA AND A PERIOD OF MONTHS UNDER THIS AGREEMENT, THE AMOUNT OF FEES PAID IN BOTH PERIODS UNDER ANY AND ALL STATEMENTS OF WORK UNDER THE ORIGINAL MSA AND THIS AGREEMENT SHALL BE USED TO DETERMINE THE LIMIT OF LIABILITY UNDER SECTION 9.3(a) OR 9.3(b) OF THE ORIGINAL MSA, AS APPLICABLE. THIS SECTION 9.3(c) SHALL BE DEEMED TO AMEND AND SUPERSEDE SUCH SECTIONS 9.3(a) AND 9.3(b) IN THE ORIGINAL MSA SOLELY IN THE CIRCUMSTANCE SET FORTH IN THIS SECTION 9.3(c).
|
9.4
|
Specific Limitations of Liability for Data Security Incidents with Respect to DXP. The following specific limitations of liability with respect to data privacy and security shall apply to Data Security Incidents in connection with Category [***] and Category [***] Services related to DXP, as those categories are defined in Section 15(d)(i)(E) of Exhibit G of this Agreement:
|
(a)
|
IN NO EVENT SHALL THE CONSULTANT ENTITIES BE LIABLE TO THE USCC ENTITIES (INCLUDING, FOR PURPOSES OF THIS SECTION 9.4(a), ANY OTHER PERSON OR ENTITY CLAIMING BY, THROUGH OR ON BEHALF OF ANY OF THE USCC ENTITIES INVOLVING CATEGORY B OR CATEGORY C SERVICES RELATED TO DXP BUT EXCLUDING ANY LIABILITY FOR CLAIMS BROUGHT DIRECTLY AGAINST THE CONSULTANT ENTITIES ARISING OUT OF THE CONSULTANT ENTITIES’ OBLIGATIONS INDEPENDENT OF THE USCC ENTITIES’ OBLIGATIONS) FOR ANY REASON, WHETHER IN CONTRACT, IN TORT, OR OTHERWISE, FOR ANY DAMAGES ARISING OUT OF OR BASED UPON A DATA SECURITY INCIDENT INVOLVING PII OR ANY OF THE CONSULTANT ENTITIES’ OBLIGATIONS UNDER EXHIBIT G OF THIS AGREEMENT INVOLVING CATEGORY [***] OR CATEGORY [***] SERVICES RELATED TO DXP INVOLVING PII (WHETHER SUCH CLAIM IS BROUGHT UNDER SECTION 13(a) OF EXHIBIT G OR ANY OTHER SECTION OF THIS AGREEMENT) EXCEEDING IN THE AGGREGATE THE APPLICABLE SECTION 9.4(a) DATA BREACH CAP, REGARDLESS OF THE FORM IN WHICH ANY LEGAL OR EQUITABLE ACTION MAY BE BROUGHT.
|
1.
|
IF A DATA SECURITY INCIDENT INVOLVES PII WHERE, (X) AT THE TIME OF THE DATA SECURITY INCIDENT, SUCH PII WAS ENCRYPTED IN ACCORDANCE WITH THE APPLICABLE ENCRYPTION STANDARDS SET FORTH IN SECTION 15(d) OF EXHIBIT G OF THIS AGREEMENT AND (Y) AN ENCRYPTION KEY FORENSIC ANALYSIS DETERMINES THAT THE ENCRYPTION KEY FOR SUCH PII HAS NOT BEEN COMPROMISED AND CONFIRMS THAT IT CAN NO LONGER BE COMPROMISED, THE GREATER OF:
|
i.
|
[***] DOLLARS ($[***]), OR
|
ii.
|
[***] PERCENT ([***]%) OF THE TOTAL MONTHLY DXP HOSTING AND OPERATIONS SERVICES FEES (AS DEFINED IN MSSOW1) PAID OR PAYABLE BY THE USCC ENTITIES TO THE CONSULTANT ENTITIES UNDER SECTION 13 OF MSSOW1 DURING THE [***] MONTHS PRECEDING THE DATE UPON WHICH THE CLAIM ACCRUED.
|
2.
|
IF A DATA SECURITY INCIDENT INVOLVES PII WHERE, (X) AT THE TIME OF THE DATA SECURITY INCIDENT, SUCH PII WAS NOT ENCRYPTED IN ACCORDANCE WITH THE APPLICABLE ENCRYPTION STANDARD SET FORTH IN SECTION 15(d) OF EXHIBIT G OF THIS AGREEMENT OR (Y) SUCH PII WAS ENCRYPTED AND AN ENCRYPTION KEY FORENSIC ANALYSIS DETERMINES THAT THE ENCRYPTION KEY FOR SUCH PII HAS BEEN COMPROMISED, THE GREATER OF:
|
i.
|
[***] DOLLARS ($[***]), OR
|
ii.
|
[***] PERCENT ([***]%) OF THE TOTAL FEES PAID OR PAYABLE BY THE USCC ENTITIES TO THE CONSULTANT ENTITIES WITH RESPECT TO ALL SERVICES RELATED TO DXP UNDER THE DEV SOW, MSSOW1, AND MSSOW2, AND ALL OTHER STATEMENTS OF WORK INVOLVING DXP, IF ANY, DURING THE [***] MONTHS PRECEDING THE DATE UPON WHICH THE CLAIM ACCRUED.
|
(b)
|
SOLELY WITH RESPECT TO THE CONSULTANT ENTITIES’ LIABILITY TO THE USCC ENTITIES PURSUANT TO SECTION 13(b) OF EXHIBIT G OF THIS AGREEMENT, IN NO EVENT SHALL THE CONSULTANT ENTITIES BE LIABLE TO THE USCC ENTITIES FOR ANY DAMAGES ARISING OUT OF OR BASED UPON CONSULTANT’S OBLIGATIONS UNDER SECTION 13(b) OF EXHIBIT G EXCEEDING IN THE AGGREGATE THE APPLICABLE SECTION 9.4(b) DATA BREACH CAP, REGARDLESS OF THE FORM IN WHICH ANY LEGAL OR EQUITABLE ACTION MAY BE BROUGHT.
|
1.
|
IF A DATA SECURITY INCIDENT INVOLVES PII WHERE, (X) AT THE TIME OF THE DATA SECURITY INCIDENT, SUCH PII WAS ENCRYPTED IN ACCORDANCE WITH THE APPLICABLE ENCRYPTION STANDARD SET FORTH IN SECTION 15(d) OF EXHIBIT G OF THIS AGREEMENT AND (Y) AN ENCRYPTION KEY FORENSIC ANALYSIS DETERMINES THAT THE ENCRYPTION KEY FOR SUCH PII HAS NOT BEEN COMPROMISED AND CONFIRMS THAT IT CAN NO LONGER BE COMPROMISED, THE GREATER OF:
|
i.
|
[***] DOLLARS ($[***]), OR
|
ii.
|
[***] PERCENT ([***]%) OF THE TOTAL MONTHLY WE HOSTING AND OPERATIONS SERVICES FEES (AS DEFINED IN SECTION 13 OF MSSOW1) PAID OR PAYABLE BY THE USCC ENTITIES TO THE CONSULTANT ENTITIES UNDER SECTION 13 OF MSSOW1, DURING THE [***] MONTHS PRECEDING THE DATE UPON WHICH THE CLAIM ACCRUED.
|
2.
|
IF A DATA SECURITY INCIDENT INVOLVES PII WHERE, (X) AT THE TIME OF THE DATA SECURITY INCIDENT, SUCH PII WAS NOT ENCRYPTED IN ACCORDANCE WITH THE APPLICABLE ENCRYPTION STANDARD SET FORTH IN SECTION 15(d) OF EXHIBIT G OF THIS AGREEMENT OR (Y) SUCH PII WAS ENCRYPTED AND AN ENCRYPTION KEY FORENSIC ANALYSIS DETERMINES THAT THE ENCRYPTION KEY FOR SUCH PII HAS BEEN COMPROMISED, THE AMOUNTS SET FORTH IN ONE OF THE FOLLOWING SUBSECTIONS (i) OR (ii), AS APPLICABLE:
|
i.
|
DURING THE FIRST CONTRACT YEAR OF THIS AGREEMENT, [***] PERCENT ([***]%) OF THE FEES PAID BY THE USCC ENTITIES TO THE CONSULTANT ENTITIES DURING THE [***] MONTHS PRECEDING THE DATE UPON WHICH THE CLAIM ACCRUED (INCLUDING UNDER ANY AND ALL STATEMENTS OF WORK) UNDER THE ORIGINAL MSA AND THIS AGREEMENT, OR
|
ii.
|
DURING THE SECOND CONTRACT YEAR OF THIS AGREEMENT AND EACH SUBSEQUENT CONTRACT YEAR OF THIS AGREEMENT, [***] PERCENT ([***]%) OF THE FEES PAID BY THE USCC ENTITIES TO THE CONSULTANT ENTITIES DURING THE [***] MONTHS PRECEDING THE DATE UPON WHICH THE CLAIM ACCRUED (INCLUDING UNDER ANY AND ALL STATEMENTS OF WORK) UNDER THIS AGREEMENT.
|
(c)
|
IF DURING THE FIRST CONTRACT YEAR OF THIS AGREEMENT, A CLAIM ACCRUES WITH RESPECT DXP OR FOR SERVICES RELATED TO DXP UNDER SECTION 9.3(b)(2) OF THE ORIGINAL MSA (AS AMENDED FOR THE PURPOSES OF THE DXP PURSUANT TO THE WE SOW, THE ORIGINAL MSSOW1, AS AMENDED PURSUANT TO THE SIXTH AMENDMENT THERETO, AND MSSOW2, AS AMENDED PURSUANT TO THE FIRST AMENDMENT THERETO) SUCH THAT THE [***] MONTH PERIOD FOR THE PURPOSES OF SUCH SECTION 9.3(b)(2) COVERS A PERIOD OF MONTHS UNDER THE ORIGINAL MSA AND A PERIOD OF MONTHS UNDER THIS AGREEMENT, THE AMOUNT OF FEES PAID IN BOTH PERIODS UNDER ANY AND ALL STATEMENTS OF WORK UNDER THE ORIGINAL MSA AND THIS AGREEMENT SHALL BE USED TO DETERMINE THE LIMIT OF LIABILITY UNDER SUCH SECTION 9.3(b)(2) OF THE ORIGINAL MSA. THIS SECTION 9.4(c) SHALL BE DEEMED TO AMEND AND SUPERSEDE SUCH SECTION 9.3(b)(2) IN THE ORIGINAL MSA SOLELY IN THE CIRCUMSTANCE SET FORTH IN THIS SECTION 9.4(c).
|
9.5
|
Specific Limitations of Liability with Respect to Data Security Incidents Applicable to Hosted Solutions other than DXP. The Services with respect to a Hosted Solution other than DXP that may be provided by Consultant Entities to USCC Entities in the future pursuant to one or more Statements of Work that may be entered into by the parties may include, without limitation, development services, managed services or testing services of the type or scope provided by Consultant for DXP under the Dev SOW, MSSOW1 or MSSOW2. The parties will negotiate in good faith the limitations of liability with respect to such Services based upon the framework set forth in Section 9.4, provided the specific dollar amounts, fee percentage amounts and fees to which those percentage amounts apply may vary depending on the nature and amount of data that may be Processed by Consultant under the applicable SOW, the risks under applicable law associated with a Data Security Incident involving such data, and other factors applicable to those Services.
|
10.
|
DATA PRIVACY AND SECURITY.
|
11.
|
GENERAL.
|
11.1
|
Assignment. Neither party shall have the right to assign or transfer its rights or obligations pursuant to this Agreement without the prior written consent of the other party, except that either party may assign or transfer this Agreement: (a) to a successor as a result of a merger, consolidation, acquisition, reorganization or sale of all or substantially all of such party’s assets; or (b) to an Affiliate. No such assignment or transfer shall have the effect of increasing the obligations of either party under this Agreement. The terms and conditions of this Agreement will inure to the benefit of, and shall be binding upon, each party’s successors and permitted assigns. In addition, Consultant’s Affiliates will be entitled to enter into Statements of Work hereunder to provide Services to USCC, in which event references in this Agreement to Consultant will be deemed to refer to Consultant and the applicable Consultant’s Affiliate, jointly and severally. For avoidance of doubt, such joint and several liability does not and shall not be interpreted as doubling Consultant’s obligations and potential liability hereunder (e.g., the limitation of liability specified in Section 9.1 shall be interpreted as applying to Consultant and Consultant’s Affiliate as if they were one entity).
|
11.2
|
Relationship. The relationship between the parties to this Agreement is and shall be that of independent contractors. It is expressly agreed that nothing in this Agreement shall be construed to create or imply a partnership, joint venture, agency relationship or contract of employment. Neither party shall have the authority to make any statement, representation nor commitment of any kind, or to take any action that shall be binding on the other party except as authorized in writing by the party to be bound. Personnel supplied by Consultant hereunder are not USCC’s employees or agents, and Consultant assumes full responsibility for their acts. Consultant shall be solely responsible for the payment of compensation to Consultant’s employees assigned to perform the Services, and such employees shall be informed that they are not entitled to the provision of any USCC employee benefits. USCC shall not be responsible for payment of worker’s compensation, disability benefits, or unemployment insurance or for withholding or paying employment related taxes for any Consultant employee, but such responsibility shall be solely that of Consultant. If any federal, state or local government agency, any court or any other applicable entity determines that the personnel provided by Consultant, or any permitted subcontractor or assignee of Consultant hereunder, are employees of USCC for any purpose, Consultant shall indemnify and hold USCC harmless from all liabilities, costs and expenses (including, without limitation, attorneys’ fees) associated with such determination. Notwithstanding any other provision of this Agreement, any permitted subcontractor or assignee of Consultant shall provide to USCC the assurances and indemnities required to be provided to USCC by Consultant pursuant to this Section.
|
11.3
|
Consultant Affiliates and Subcontractors. Except for use of Consultant’s Affiliates and the Approved Subcontractors identified in Exhibit K, Consultant may not use third party subcontractors to perform the Services or Process USCC Confidential Information without USCC’s prior written consent. If Consultant uses an Affiliate or an Approved Subcontractor, or if USCC consents to Consultant’s use of third party subcontractors: (a) Consultant shall remain responsible for (i) the performance of the Services, (ii) all of Consultant’s obligations hereunder, and (iii) all liabilities incurred by an Affiliate, and Approved Subcontractor or a third party subcontractor pursuant to such performance or Processing; (b) Consultant shall not disclose USCC Confidential Information to an Approved Subcontractor or any third party subcontractor unless (i) such disclosure or group of disclosures was previously consented to in writing by USCC, which consent shall be deemed to be granted with USCC’s approval of such third party subcontractor (ii) such disclosure is necessary in order for Consultant to carry out its obligations or exercise its rights under and in accordance with this Agreement, and (iii) such third party is bound by the same or equally strict provisions and obligations as set forth in this Agreement. Consultant shall notify USCC of the identity of any authorized subcontractor personnel that will be performing the Services at a USCC facility and that are not employees of Consultant’s Affiliates (e.g., Amdocs companies).
|
11.4
|
Force Majeure. The obligations hereunder of each party shall be suspended while and to the extent that such party is prevented from complying herewith in whole or in part by any event beyond the reasonable control of such, which for purposes of this Agreement shall include, without limitation, acts of God, earthquakes, unavoidable accidents, laws, rules, regulations or orders of government authorities, acts of war (declared or not), terrorism, hostilities, blockades, civil disturbances, embargoes, strikes or any other similar event or cause. If any event described in the preceding sentence should result in the suspension of either party’s performance of its obligations hereunder, such party shall give written notice of such suspension to the other party, specifying in reasonable detail the nature of the event causing such suspension. USCC shall not be required to make any payments to Consultant while Consultant’s performance is suspended due to a force majeure. Either party may terminate any applicable Statement of Work immediately upon notice to the other party if such other party’s performance under such Statement of Work has been suspended due to a force majeure for a period of 30 days or longer, and if such notice is given while the force majeure is continuing.
|
11.5
|
Entire Agreement; Binding Effect; Amendment; Order of Precedence. This Agreement (together with the Exhibits, Schedules and SOW(s) hereto) constitutes the entire agreement between Consultant and USCC regarding the subject matter hereof. All prior or contemporaneous agreements, proposals, understandings and communications between Consultant and USCC regarding the subject matter hereof, whether oral or written, are superseded by and merged into this Agreement. Neither this Agreement nor any SOW hereto may be modified or amended except by a written instrument executed by both Consultant and USCC. In the event of any inconsistency between the terms of this Agreement and any Statements of Work issued under this Agreement, the terms and conditions of the Statement of Work shall govern and control.
|
11.6
|
Severability. If any one or more of the provisions contained in this Agreement shall for any reason be held to be invalid, illegal or unenforceable in any respect, the remaining provisions of this Agreement shall be enforceable to the maximum extent possible.
|
11.7
|
Notices. All notices, consents and other communications hereunder shall be provided in writing and shall be delivered personally, by registered or certified airmail letter (return receipt requested), by courier or international overnight delivery service, to the parties at the addresses below set forth (or such other address as may have been furnished by or on behalf of such party by like notice). Communications sent by registered or certified airmail letter shall be deemed effectively served upon receipt. Communications sent by courier shall be deemed effectively served upon receipt. For clarification, courtesy copies of any notice, consent or communication may be sent via email but any such email shall not constitute compliance with this Section.
|
USCC
USCC Services, LLC
Attention: Kevin Lowell, Sr. VP Information Technology
8410 West Bryn Mawr
Chicago, IL 60631
E-mail: Kevin.Lowell@uscellular.com
with copies to:
USCC Services, LLC
Attention: Legal and Regulatory Affairs
8410 West Bryn Mawr
Chicago, IL 60631
E-mail: legaldept@uscellular.com
and
Sidley Austin LLP
One South Dearborn Street
Chicago, IL 60603
Attention: Stephen P. Fitzell, Esq.
E-mail: sfitzell@sidley.com
|
Consultant
Amdocs
Attention: Amir Kaiser - General Manager, Amdocs Global Business North America
First Floor, Block S
East Point Business Park, Dublin 3, Ireland
E-mail: Amir.Kaiser@amdocs.com
with copies to:
Amdocs
Attention: Doron Gefen - Customer Business Executive)
1390 Timberlake Manor Parkway
Chesterfield, MO 63017-6041
E-mail: Doron.Gefen@amdocs.com
and
Amdocs
Deputy General Counsel
Harborside Financial Center, Plaza #5
Suite 2700, Jersey City, NJ 07311
E-mail: nacontractsadminis@amdocs.com
|
11.8
|
Waiver. No waiver by either party of a breach of any term, provision or condition of this Agreement by the other party shall constitute a waiver of any succeeding breach of the same or any other provision hereof. No such waiver shall be valid unless executed in writing by the party making the waiver.
|
11.9
|
Electronic Documents. USCC may convert this Agreement to electronic format and retain this Agreement solely in an electronic format. USCC may provide this Agreement in electronic form or may provide a reproduction of this Agreement from its electronic copy in the event of any dispute regarding the rights and obligations of the parties under this Agreement. Any such document in electronic format or any document reproduced from an electronic format shall not be denied legal effect, validity, or enforceability and shall meet any requirement to provide an original or hard copy.
|
11.10
|
Counterparts. This Agreement may be executed in counterparts, each of which shall be deemed an original, and all of which together shall constitute one instrument.
|
11.11
|
Headings. The section and subsection headings used in this Agreement are intended for reference purposes only and shall not affect the interpretation or construction of any provision of this Agreement.
|
11.12
|
Construction. Each party acknowledges that this Agreement was drafted jointly by the parties, and it shall be construed neither against nor in favor of either party. The term “including” or “include”, as used in this Agreement, shall mean “including, but not limited to”.
|
11.13
|
Third-Party Beneficiaries. Nothing contained in this Agreement is intended to confer nor shall confer upon any person (other than the parties hereto and their permitted assigns) any rights, benefits or remedies of any kind or character whatsoever, and no such person shall be deemed a third-party beneficiary under or by reason of this Agreement.
|
11.14
|
Accrued Rights. The termination or expiration of this Agreement shall not affect or prejudice either party’s accrued rights hereunder.
|
11.15
|
Governing Law, Venue, Language and Waiver of Jury Trial. This Agreement shall be governed by and construed in accordance with the laws of the State of new york, without regard to principles of conflicts of law. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to this Agreement. The governing language for this Agreement shall be English, and no concurrent or subsequent translation of this Agreement into any language shall modify any term of this Agreement. VENUE FOR ANY LEGAL ACTION (OTHER THAN ARBITRATION) ARISING OUT OF OR RELATING TO THIS AGREEMENT SHALL BE EXCLUSIVELY THE STATE OR FEDERAL COURTS LOCATED IN NEW YORK, NEW YORK. THE PARTIES HEREBY CONSENT TO THE JURISDICTION OF SUCH COURTS. EACH PARTY IRREVOCABLY AND UNCONDITIONALLY WAIVES ANY RIGHT IT MAY HAVE TO A TRIAL BY JURY IN RESPECT OF ANY LEGAL ACTION ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE TRANSACTIONS CONTEMPLATED HEREBY.
|
11.16
|
Solicitation of Employees.
|
(a)
|
During the one-year period following a Consultant employee’s provision of any Services hereunder, USCC shall not knowingly hire or otherwise employ such Consultant employee.
|
(b)
|
During the one-year period following a USCC employee’s participation in connection with this Agreement including the receipt of any Services or Deliverables, Consultant shall not knowingly hire or otherwise employ such USCC employee.
|
(c)
|
For purposes of this Section, independent contractors of a party are considered employees of such party.
|
(d)
|
Notwithstanding the foregoing, each party may hire any personnel of Consultant who has responded to publicity for a position that has been publicized through local or national newspapers, Internet postings, radio or television advertising, job fairs, notices to colleges or technical schools, or placement professionals.
|
11.17
|
Dispute Resolution.
|
(a)
|
The parties will use their best efforts to resolve any controversy or claim arising out of or relating to this Agreement through good faith negotiations in accordance with the following escalation procedures and time limits.
|
i.
|
If the parties’ Project Managers are unable to resolve any such controversy or claim within ten days after written notice thereof, then the parties’ Agreement Managers shall have ten days to attempt to resolve such controversy or claim.
|
ii.
|
If the parties’ Agreement Managers are unable to resolve any such controversy or claim within ten days, then USCC’s Vice President, Information Technology Delivery, and Consultant’s Division President shall have twenty days to attempt to resolve such controversy or claim.
|
(b)
|
Subject to Section 11.17(c), any dispute arising from this Agreement shall be submitted to arbitration in New York, New York, conducted in accordance with the commercial arbitration rules of the American Arbitration Association by three arbitrators with at least ten years of experience in technology law, to be chosen in accordance with said rules. The arbitrators, applying New York law, without reference to its rules regarding choice of law, shall have the authority to grant any remedy that a court hearing the same case would have the authority to grant, provided, however, the arbitrators will have no authority to award damages excluded by this Agreement, damages in excess of the limitations contained in this Agreement, or injunctive relief. The award or decision rendered by the arbitrators will be final and binding on the parties and any judgment may be entered thereon in any court having jurisdiction. The cost of the arbitration is to be shared equally by the parties, although each party shall be responsible for its own attorneys’ fees and expenses.
|
(c)
|
The parties acknowledge that Sections 2.6, 4 and 10 are essential for the protection of the parties and that any breach or threatened breach of such sections may cause immediate and irreparable damage to the nonbreaching party, for which monetary relief would be inadequate or impossible to ascertain. Accordingly, notwithstanding Sections 11.17(a) and 11.17(b), the parties agree that upon the existence of any breach or threatened breach thereof, the nonbreaching party shall be entitled to seek injunctive relief restraining the breaching party from committing such breach or threatened breach. In addition, the nonbreaching party shall be entitled to any other remedies that may be available to it, at law or in equity. Nothing in this Agreement will prevent either party from resorting to judicial proceedings if interim or provisional relief from a court is necessary either to prevent material prejudice to one party or to third parties.
|
11.18
|
Press Releases. Neither party shall issue any press release concerning this Agreement without the other’s consent. Neither party may use the name, trade name, trademark, logo, acronym or other designation of the other in connection with any press release, advertising, marketing materials, publicity materials or otherwise without the prior written consent of the other party. Notwithstanding the foregoing, Consultant may disclose the identity of USCC as a customer of Consultant, provided that nothing in such disclosure shall imply any approval or endorsement by USCC of any of Consultant’s products or services or the performance of such services by Consultant, its Affiliates, or its subcontractors.
|
12.
|
PURCHASE ORDERS
|
USCC SERVICES, LLC
|
|
AMDOCS TETHYS LIMITED
|
||
|
|
|
|
|
By:
|
/s/ Catherine Shackleford
|
|
By:
|
/s/ Dushyant Ruchwani
|
|
|
|
|
|
Name:
|
Catherine Shackleford
|
|
Name:
|
Dushyant Ruchwani
|
|
|
|
|
|
Title:
|
VP Supply Chain
|
|
Title:
|
Director
|
Index of Exhibits
|
|
Exhibit A
|
Statement of Work - Form of agreement detailing the scope, term, deliverables, objectives, etc. for the services to be provided by Amdocs under the Master Services Agreement.
|
Exhibit B
|
USCC Supplier Code of Business - Contains guidelines which govern the conduct of Amdocs and its personnel performing services on USCC’s premises.
|
Exhibit C1
|
Nondisclosure and Confidentiality Agreement Between Amdocs and USCC’s Consultants - Agreement in which USCC’s consultants agree to hold strictly confidential Amdocs’ Proprietary Information (as defined in the Agreement).
|
Exhibit C2
|
Mutual Nondisclosure and Confidentiality Agreement Between Amdocs and USCC’s Consultants - Agreement in which both parties agree to hold strictly confidential Amdocs’ Proprietary Information and the Consultant’s Proprietary Information (as defined in the Agreement).
|
Exhibit D
|
Staff Support Services - Agreement detailing terms for one method for Amdocs’ personnel to provide certain services pursuant to a Work Authorization or a Statement of Work.
|
Exhibit E
|
Expense Reimbursement Terms - Provisions for USCC’s reimbursement of Amdocs’ reasonable travel and living expenses.
|
Exhibit F
|
Consultant Competitors - Contains a list third parties considered to be competitors of Amdocs.
|
Exhibit G
|
Data Privacy and Security - Contains the data privacy and security terms Amdocs is expected to adhere to while performing services.
|
Exhibit H
|
Deliverables Categories - Contains a table which describes how all tangible Deliverables under a Statement of Work will be categorized.
|
Exhibit I
|
Purchase Order Elements - Contains a list of what each purchase order will include.
|
Exhibit J
|
USCC Confidentiality, Privacy and Data Security Practices for Vendor Personnel - USCC’s confidentiality and data privacy policy to be followed by Amdocs.
|
Exhibit K
|
Approved Subcontractors - Contains a table listing all of the pre-approved subcontractors for each type of service performed under a Statement of Work.
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1.
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Introduction
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1.1
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The following Appendices and Schedules, and any Exhibits, Annexes or other attachments or documents referenced therein, are hereby incorporated into this MSOWMS:
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(a)
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Appendices.
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(i)
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Appendix A -- Definitions
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(ii)
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Appendix B -- USCC Competitors
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(iii)
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Appendix C -- USCC Policies
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(iv)
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Appendix D -- RESERVED
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(v)
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Appendix E -- RESERVED
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(vi)
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Appendix F -- Change Control
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(vii)
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Appendix G -- Form of Acknowledgement of Nondisclosure Obligations
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(b)
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Schedules.
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(i)
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Schedule A -- Transition Services
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(ii)
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Schedule B -- Performance Requirements (SLAs and KPIs)
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(iii)
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Schedule C -- Charges and Invoicing
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(iv)
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Schedule D -- Governance
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(v)
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Schedule E -- Disaster Recovery and Business Continuity
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(vi)
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Schedule F -- Service Locations
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1.2
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Construction.
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(a)
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Except as provided below, capitalized terms used herein or in an MSSOW without definition shall have the meanings ascribed to them in Appendix A.
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(b)
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Any unqualified reference to “day” or “days” shall mean “calendar day” or “calendar days,” respectively.
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(c)
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Where capitalized terms or acronyms are used herein or in an MSSOW but not otherwise defined in the Agreement or MS Bundle, the parties may apply a definition for such term or acronym used in the industry or internally by one or both of the parties.
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(d)
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Capitalized terms describing a function, business unit, operational area, process, procedure, or position of a party that is used herein or in an MSSOW but not otherwise defined in the Agreement or MS Bundle shall refer to such function, business unit, operational area, process, procedure, or position of the party to which the term applies.
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1.3
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USCC desires that Provider perform, and Provider is willing to perform, the Services for USCC in accordance with the terms and conditions of each MS Bundle.
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2.
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Provider’s Services
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2.1
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Services. Provider shall provide personnel and expertise and perform professional, technical and project management Services to fulfill all of the responsibilities and obligations described in each MS Bundle. Although the parties will endeavor in each Managed Services Statement of Work to describe in detail the specific Services to be performed by Provider, the parties acknowledge that any such description will have inherent limitations such that some items may not be specifically identified. Accordingly, Provider acknowledges that the specific enumeration of certain of Provider’s duties or obligations is not an implied limitation on, or alteration of, other duties or obligations imposed on Provider elsewhere in this MSOWMS. The Services shall include the following:
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(a)
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The activities, services, functions and responsibilities described in each MS Bundle.
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(b)
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Any related activities, functions or responsibilities that are not specifically included as part of the Services to be performed by Provider in an MS Bundle that are an inherent, necessary or customary part of the Services in an MS Bundle or are reasonably required for the proper performance or provision of the Services in an MS Bundle in accordance with the MS Bundle, and such activities, functions or responsibilities are not designated in such MS Bundle as the responsibility of USCC or any of its Third-Party Contractors. In determining if a related activity, function or responsibility is an inherent, necessary or customary part of a Service or is reasonably required for proper performance or provision of such Service, reference may be made to any of the activities, functions or responsibilities included in the managed services performed by Amdocs for any of its other customers along with the following: (i) the industry standard definitions (if any) of the activities, functions or responsibilities inherent in services equivalent to the Services otherwise set forth in the applicable MS Bundle as of the Commencement Date of such MS Bundle; and/or (ii) the activities, functions or responsibilities included in the managed services performed by other service providers for other telecommunications and/or wireless services providers that have outsourced the support, operations and/or management of their TOPS and/or digital systems, as applicable, and such managed services share similar attributes with the Services (taking into account USCC’s unique needs, requirements or limitations as well as any differences in the nature, quality and type of services and the respective services’ environments).
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2.2
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Required Resources. Except as otherwise expressly provided in this MSOWMS or in any MS Bundle, Provider shall be responsible for providing the facilities, personnel, Equipment, software, technical knowledge, expertise and other resources necessary for Provider to perform the Services.
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2.3
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Transition. Provider shall, in accordance with the transition plan developed by the parties and attached to the applicable MSSOW (the “Transition Plan”), accomplish the timely, orderly transition from the manner in which USCC is then receiving the kinds of services that are encompassed within the Services to the provision of the Services by Provider (the “Transition Services”).
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(a)
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Quality. To the extent under the control and responsibility of Provider, Provider shall perform the Transition Services in a manner that will have no reasonably foreseeable material adverse effect upon the quality or continuity of the services that are encompassed within the Services.
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(b)
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Right to Suspend. At any time during the transition of the services that are encompassed within the Services to the provision of the Services by Provider, if USCC determines [***] that USCC or the quality or continuity of the services that are encompassed within the Services (or of the Services) has been materially adversely affected in any way by the Transition Services, or that any such material adverse effect seems reasonably likely to occur, then USCC may direct Provider to cease the Transition Services immediately, and such cessation shall continue until Provider has: (i) analyzed the cause of such material adverse effect; (ii) developed a reasonable plan for resuming such Transition Services in a manner that will eliminate or avoid such material adverse effect (and any other negative or adverse consequences of the Transition Services); and (iii) received USCC’s written consent to recommence the Transition Services. If Provider is primarily responsible for such actual or likely material adverse effect, then nothing in this Section (including USCC’s exercise of its rights pursuant to this Section) shall in any way reduce any obligation of Provider to meet any schedule, target, completion schedule, or other commitment specified in the applicable MS Bundle including the applicable Transition Plan. If Provider is not primarily responsible for such actual or likely material adverse effect, then the parties shall agree upon a revised transition schedule that will give Provider a reasonable extension of the transition completion date; provided that Provider shall use commercially reasonable efforts to mitigate the impact on the transition completion date of such suspension of the Transition Services.
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(c)
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Failure to Meet Transition Milestones. If Provider fails to complete any Transition Milestone by the time specified in the Transition Plan, USCC shall be entitled to hold back a portion of the Fee as may be specified in the applicable MSSOW until such Transition Milestone is completed.
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2.4
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Technology Evolution.
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(a)
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Best Practices. Provider acknowledges that its current technologies and processes shall continue to evolve and change over time and, at a minimum, shall remain consistent with the best practices of leading providers of services that are the same as or substantially similar to the Services.
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(b)
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Technology Evolution Proposals. In addition to the specific technology evolutions that may be specified in each MSSOW, Provider shall propose, to the extent known to Provider, but without an affirmative obligation to identify, the implementation of improvements, upgrades, additions, modifications, replacements, or enhancements to the standards, policies, practices, processes, procedures, methods, controls, scripts, product information, technologies, architectures, standards, Equipment, software, Systems, tools, products, transport systems, interfaces and personnel skills associated with the performance of the Services that are likely to: (i) improve the efficiency and effectiveness of the Services (including cost savings); (ii) improve the efficiency and effectiveness of the processes, services and functions performed by or for USCC; (iii) result in cost savings or revenue increases to USCC in areas of its business outside the Services; (iv) enhance the ability of USCC to conduct its business and serve its customers; and/or (v) achieve the objectives of USCC faster and/or more efficiently than the then-current strategies.
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2.5
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Satisfaction Surveys. [***] during the term of each MS Bundle:
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(a)
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Provider shall prepare and submit to USCC for USCC’s approval a draft customer satisfaction survey. As part of USCC’s approval of each such survey, USCC will specify (i) a set of individuals within USCC or its Affiliates affected by the Services to receive such survey, and (ii) the reasonable procedures with which Provider will comply in conducting such survey. In addition, Provider shall cooperate and assist USCC with any satisfaction survey it conducts apart from Provider.
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(b)
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If the results of any satisfaction survey conducted hereunder indicate that the level of satisfaction with Provider’s performance is less than satisfactory, Provider shall promptly: (i) conduct a root cause analysis to determine the cause of such dissatisfaction; (ii) develop an action plan to address and improve the level of satisfaction; (iii) present such plan to USCC for its review, comment and approval; and (iv) take action in accordance with the approved plan and as necessary to improve the level of satisfaction.
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2.6
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Managed Service Deliverables. Provider shall provide and deliver to USCC each Deliverable described in the applicable Managed Services Statement of Work (i) on or before the due date(s) therefor set forth in the applicable Managed Services Statement of Work, and (ii) in compliance with the requirements for each such Deliverable under the applicable MS Bundle. Each such Deliverable is subject to USCC’s Acceptance pursuant to Section 2.7 of the Agreement to the extent set forth in the applicable MSSOW. Each Deliverable provided or due to be provided under an MS Bundle shall be a Deliverable as defined in the Agreement.
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2.7
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Service Levels and Performance Standards.
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(a)
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General. Provider shall perform the Services in a manner that meets or exceeds the Service Levels set forth in the applicable MSSOW.
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(b)
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Measurement Systems. Provider shall, [***], create, maintain and operate the systems and monitoring procedures and devices that are required pursuant to the applicable MSSOW. For the avoidance of doubt, [***].
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(c)
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Documentation Standards. With respect to the USCC Systems that Provider is responsible for providing under any MS Bundle, Provider shall ensure that all documentation related to such USCC Systems shall comply, at a minimum, with the regulatory requirements specified in the applicable MS Bundle, [***] and USCC policies specified in Appendix C (in that order of precedence) (“Documentation Standards”).
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2.8
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Certain Transactions.
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(a)
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Support. Provider acknowledges that USCC may need support and assistance from Provider in connection with certain business reorganizations, divestitures, spin-offs, sales of subscriber markets or similar business transactions (collectively “Transactions”). Specifically, USCC may require the assistance and cooperation of Provider to move USCC’s subscribers to the billing platform of an acquiring entity in connection with Transactions. In order to provide USCC with this flexibility, Provider agrees that, upon USCC’s request, Provider will provide to USCC cost estimates to perform transition planning and migration support to, or on behalf of, USCC or its Affiliates in connection with Transactions and to, or on behalf of, any successor (other than a Consultant Competitor) that assumes responsibility for the operation or management of any aspect of their respective businesses in connection with a Transaction. The cost of any additional resources needed to support a Transaction shall be subject to the execution of a Request (including any adjustments to the Fees in accordance therewith).
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(b)
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Divestitures and Sales. Provider acknowledges that, in connection with Transactions, USCC may be required to provide billing and customer care services to an acquiring entity by means of the Services from Provider. Notwithstanding any provision in this MSOWMS prohibiting the resale of Services or the assignment of this MSOWMS, Provider agrees to provide Services to USCC for the benefit of former subscribers of USCC then owned by an acquiring entity who is not a Consultant Competitor (an “Eligible Recipient”), for up to [***] months following the closing of a Transaction, subject to the following: (i) Services will be rendered in accordance with this MSOWMS, (ii) USCC will remain financially obligated therefor, and (iii) any requested changes to the Services, including changes requested to accommodate the Eligible Recipient, shall be subject to the execution of a Request (including any adjustments to the Fees in accordance therewith and, if appropriate, adjustments to impacted SLAs). Without diminishing Provider’s obligation under the preceding sentence, USCC may request Provider to provide the Services to the acquiring entity pursuant to a separate agreement entered into by Provider and such acquiring entity. If USCC requests Provider to continue providing the Services to such acquiring entity pursuant to the foregoing, Provider shall, at USCC’s request, enter into good faith negotiations with such acquiring entity with respect to such a separate agreement. Following the execution of such separate agreement between Provider and the acquiring entity, USCC will have no obligation to pay any fees in relation to those Services provided to such acquiring entity under such separate agreement.
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2.9
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Non-exclusivity. Nothing herein will prevent USCC at any time during the Term or thereafter from providing for itself or obtaining from any third party the Services, the Deliverables, or the Systems, or any type of products or services in any way analogous, similar or comparable to the Services, the Deliverables, or the Systems, as applicable, or any other products or services. Nothing herein shall be deemed a grant by USCC to Provider of any exclusive privileges or rights. Except as may be expressly provided in this MSOWMS or other agreement entered into by the parties specifically referring to this MSOWMS, in no event will this MSOWMS be construed as a requirements contract or requiring any minimum amount be spent by USCC or any minimum volume of services be purchased by USCC.
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2.10
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Provider Cooperation. Provider shall cooperate with and work in good faith with USCC and USCC’s Third-Party Contractors (subject to the terms of the Agreement related to Consultant Competitors), all in a reasonably timely fashion, to enable USCC’s personnel and USCC’s Third-Party Contractors to perform work assigned to them to the extent such work interfaces with the Services set forth in an applicable Managed Services Statement of Work. Subject to the foregoing, such cooperation may include:
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(a)
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providing access to the portions of those facilities being used to provide the Services, as is reasonably necessary and to the extent necessary for USCC’s personnel or USCC’s Third-Party Contractors (other than Consultant Competitors) to perform the work assigned to them, subject to Provider’s Technical and Organizational Security Measures and reasonable prior coordination with Provider; and
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(b)
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providing reasonable electronic and physical access to the processes and associated Equipment, software and/or Systems deemed by USCC to be necessary and appropriate for USCC’s personnel or USCC’s Third-Party Contractors (other than Consultant Competitors) to perform the work assigned to them, subject to Provider’s Technical and Organizational Security Measures.
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3.
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Personnel
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3.1
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Requirements. Provider shall staff its project team with qualified professionals including, without limitation: (a) those individuals in key roles identified as “Key Persons” in the applicable MS Bundle; and (b) those individuals named in the applicable MS Bundle who are subject matter experts in a certain area for such MS Bundle (each, a “SME”). Provider shall maintain the staffing levels necessary to perform Provider’s obligations properly under the applicable MS Bundle.
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(a)
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Provider shall maintain reasonable continuity of all Key Persons performing Services. Provider must obtain USCC’s written approval before appointing initially or replacing any Key Person hereunder.
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(b)
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Provider shall ensure that each Key Person is engaged in performing the Services throughout the performance of Provider’s obligations under the applicable Managed Services Statement of Work and are present at the appropriate USCC site or Provider site, as required, other than due to absence for normal personal vacation (to be agreed upon in advance by the parties each acting reasonably) or in a personal emergency. If USCC identifies a reasonably urgent need for one or more Key Persons to perform the Services at a USCC site, USCC shall notify Provider in writing of such need, and Provider shall cause each such Key Person to perform the Services at the specified USCC site commencing as soon as reasonably practicable after Amdocs’ receipt of such notice from USCC. If there is a reasonable non-urgent need for one or more Key Persons to perform the Services at a USCC site, then USCC shall notify Provider in writing of such non-urgent need and coordinate with Provider for each such Key Person to perform the Services at the specified USCC site commencing as soon as reasonably practicable considering the specific nature and time-sensitive aspects of such non-urgent need.
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(c)
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Provider shall provide incentives designed to encourage the Key Persons to continue as Key Persons hereunder for the necessary term.
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(d)
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Provider shall ensure that a portion of each Key Person’s annual incentive compensation is based upon the extent to which Provider fulfills its responsibilities and obligations hereunder. USCC shall have a reasonable opportunity to provide feedback to the appropriate Provider executives with respect to the Key Persons, and Provider shall consider such feedback in establishing each Key Person’s incentive compensation.
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(e)
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Consultant shall ensure that no Key Person is removed from his or her specified role in the performance of Provider’s obligations under this Agreement or assigned to other duties before the end of the term of the relevant MS Bundle unless: (i) he or she ceases to be an employee of Provider, any relevant Subcontractor or (in either case) any of its affiliates; or (ii) USCC’s written consent is first obtained (which may not be unreasonably withheld or delayed taking into account considerations of health, family, professional advancement/promotion or relocation requests).
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(f)
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Before removing or appointing any Key Person, Provider shall: (i) notify USCC of the proposed removal or appointment; (ii) in the case of an appointment, provide USCC with a curriculum vitae of the proposed Key Person; (iii) discuss the position with USCC and seek USCC’s approval regarding the change; (iv) provide USCC with such information and explanation as USCC requests and Consultant is reasonably able to provide in relation to the proposed removal and/or appointment; and (v) in the case of an appointment, permit USCC, on request, to interview the proposed Key Person, and obtain USCC’s prior written approval of the proposed Key Person.
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(g)
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With regard to SMEs, during the first [***] following the Commencement Date of the applicable MS Bundle, Provider shall provide reasonable advance notice (but not less than [***] days, to the extent within Provider’s control) to USCC of each appointment, replacement or removal [***]. Provider shall provide to USCC such requested reasonable [***]. To the extent reasonable, Provider shall take into consideration [***], provided that any final determination with regard to [***] will be in Provider’s sole discretion.
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3.2
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WARN Act Commitment. Provider shall not cause any of the employees transitioned pursuant to an MSSOW to suffer “employment loss” as that term is construed under the Worker Adjustment and Retraining Notification Act (“WARN Act”), if such employment loss could create any liability for USCC or its Affiliates under the WARN Act, unless Provider delivers notices under the WARN Act in a manner and at a time such that USCC or its Affiliates bear no liability with respect thereto.
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3.3
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Acknowledgement of Nondisclosure Obligations. Provider will create an acknowledgement of nondisclosure obligations (substantially in the form attached to this MSOWMS as Appendix G) for each of the Managed Services Statements of Work, and as part of the on-boarding process for performance of the Services and as part of each such Key Person’s exit interview with Provider following performance of the Services, each Key Person will sign and confirm such Key Person’s obligations to protect USCC’s Confidential Information. From time to time, USCC may request that Amdocs create a supplemental acknowledgement of confidentiality obligations for certain business situations that are especially sensitive to USCC’s business, and before providing access to such sensitive information, Provider will cause each of the Provider Personnel (including any Key Persons) performing the Services who will likely have access to such sensitive information sign and confirm such person’s obligations to protect USCC’s Confidential Information.
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4.
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Transfer of Resources
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4.1
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Software, Equipment and Third-Party Contracts.
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(a)
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Financial Responsibility.
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(i)
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Provider shall be responsible for any third-party fees and expenses incurred on and after the Commencement Date (or, if later, the date on which Provider assumes responsibility for the Services in question in accordance with the Transition Plan) associated with personnel related matters, software, Equipment, Equipment Leases and Third-Party Contracts for which Provider is financially responsible under the applicable Managed Services Statement of Work.
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(ii)
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USCC shall be responsible for third-party fees and expenses incurred on and after the Commencement Date (or, if later, the date on which Provider assumes responsibility for the Services in question in accordance with the Transition Plan) associated with personnel related matters, software, Equipment, Equipment Leases and Third-Party Contracts for which USCC is financially responsible under the applicable Managed Services Statement of Work.
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(iii)
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Unless otherwise expressly provided, each party also shall be responsible for any third-party fees and expenses incurred on or after the Commencement Date (or, if later, the date on which Provider assumes responsibility for the Services in question in accordance with the Transition Plan) associated with new, substitute or replacement software, Equipment, Equipment Leases or Third-Party Contracts (including upgrades, enhancements, new versions or new releases of such software or Equipment) for which such party is financially responsible under the applicable Managed Services Statement of Work.
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(iv)
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With respect to Third-Party Software licenses, Equipment Leases and Third-Party Contracts that are transferred to Provider by USCC as may be specified in the applicable MSSOW, or for which Provider otherwise specifically assumes financial responsibility under this MSOWMS or an applicable Managed Services Statement of Work, Provider shall:
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(A)
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pay all amounts becoming due under such licenses, leases or contracts, and all related expenses, for periods on or after the Commencement Date (or, if later, the date on which Provider assumes responsibility for the Services in question in accordance with the Transition Plan);
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(B)
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rebate to USCC any such amounts prepaid by USCC prior thereto;
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(C)
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pay all modification, termination, cancellation, late payment, renewal or other fees, penalties, charges, interest or other expenses relating to periods on or after the Commencement Date (or, if later, the date on which Provider assumes responsibility for the Services in question in accordance with the Transition Plan) and prior to the end of the Term of the applicable Managed Services Statement of Work;
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(D)
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pay all costs associated with the transfer of such licenses, leases and contracts to Provider, including all taxes associated with such transfer (and the parties shall cooperate in minimizing or eliminating any such costs); and
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(E)
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be responsible for curing any defaults in Provider’s performance under such licenses, leases and contracts on or after the Commencement Date (or, if later, the date on which Provider assumes responsibility for the Services in question in accordance with the Transition Plan).
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(v)
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Subject to Provider obtaining any Required Consents, on and as of the Commencement Date (or, if later, the date on which Provider assumes responsibility for the Services in question in accordance with the Transition Plan), USCC shall assign to Provider, and Provider shall assume and agree to perform all obligations related to, the Third-Party Software licenses, Equipment Leases and Third-Party Contracts for which Provider is financially responsible under this Section, provided, however, that such assignment shall not include any assignment or transfer of any intellectual property rights in Work Product developed under such Third-Party Software licenses, Equipment Leases and Third-Party Contracts prior to the date of such assignment and, as between the parties, USCC hereby expressly reserves and retains such intellectual property rights. USCC and Provider shall execute and deliver an assignment and assumption agreement with respect to such licenses, leases, and contracts, evidencing the assignment and assumption provided for herein.
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(b)
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Operational Responsibility. With respect to software, Equipment, Equipment Leases and Third-Party Contracts for which Provider is financially responsible under this Section 4, Provider shall be responsible for the specific schedules and exhibits attached to any Managed Services Statement of Work. Such responsibilities may include:
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(i)
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the evaluation, procurement, testing, installation, rollout, use, support, management, administration, operation and maintenance of such software, Equipment, Equipment Leases and Third-Party Contracts;
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(ii)
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the evaluation, procurement, testing, installation, rollout, use, support, management, administration, operation and maintenance of new, substitute or replacement software, Equipment, Equipment Leases and Third-Party Contracts (including upgrades, enhancements, new versions or new releases of such software);
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(iii)
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the performance, availability, reliability, compatibility and interoperability of such software, Equipment and Third-Party Contracts each in accordance with this MSOWMS or an applicable Managed Services Statement of Work (including the Service Levels);
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(iv)
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the compliance with and performance of all operational, administrative and contractual obligations specified in the applicable licenses, leases and contracts;
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(v)
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the administration and exercise, as appropriate, of all rights available under such licenses, leases and contracts; and
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(vi)
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the payment of any fees, penalties, charges, interest or other expenses due and owing under or with respect to such licenses, leases and contracts that are incurred, caused by or result from Provider’s failure to comply with or perform its obligations under this Section.
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4.2
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Required Consents. The following shall be applicable with respect to Required Consents that are specifically set forth in an applicable MSSOW:
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(a)
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Provider Responsibility. Provider shall undertake all administrative activities necessary to obtain all Required Consents. At Provider’s request, USCC shall reasonably cooperate with Provider in obtaining the Required Consents including, without limitation, by providing access to the relevant USCC personnel and by executing appropriate USCC-approved written communications and other documents prepared or provided by Provider. Upon USCC’s approval, Provider shall exercise for the benefit of USCC any rights Provider has to utilize or transfer license rights or other applicable rights under Provider’s existing third-party licenses, leases or contracts, and the parties shall cooperate in minimizing or eliminating any costs associated therewith.
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(b)
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Financial Responsibility. Provider shall pay all transfer, relicensing or termination fees and expenses associated with obtaining any Required Consents or terminating any licenses or agreements as to which Provider is unable to obtain such Required Consents, provided that such fees and expenses have been identified and agreed upon prior to the effective date of the applicable Managed Services Statement of Work.
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(c)
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Contingent Arrangements.
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(i)
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If, despite using all commercially reasonable efforts, Provider is unable to obtain a Required Consent with respect to USCC-licensed Third-Party Software, Provider shall, upon USCC’s request: (A) replace the USCC license for such Third-Party Software with a Provider license; (B) replace such Third-Party Software with other software providing equivalent features and functionality; or (C) secure the right to manage the USCC-licensed Third-Party Software on behalf of USCC.
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(ii)
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If, despite using all commercially reasonable efforts, Provider is unable to obtain a Required Consent with respect to any other USCC Third-Party Contract, then, unless and until such Required Consent is obtained, Provider shall manage such Third-Party Contract on USCC’s behalf and perform all obligations and enforce all rights under such Third-Party Contract as if Provider were a party to the agreement in USCC’s place.
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(iii)
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If, despite using all commercially reasonable efforts, management of such Third-Party Contract is not legally or contractually possible or Provider is unable to obtain any other Required Consent, Provider shall use all commercially reasonable efforts to determine and adopt, subject to USCC’s prior approval, such alternative approaches as are necessary and sufficient to provide the Services without such Required Consent.
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(iv)
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If such alternative approaches are required for a period longer than [***] days following the Commencement Date, the parties shall equitably adjust the terms and reduce the prices specified in the applicable Managed Services Statement of Work to reflect any Services not being provided by Provider and its Affiliates as a result thereof.
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(v)
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Except as otherwise expressly provided herein, Provider’s failure to obtain any Required Consent that has been identified by USCC to Provider and that Provider has agreed in the applicable Managed Services Statement of Work to obtain shall not relieve Provider of its obligations under the applicable MS Bundle, and Provider shall not be entitled to any additional compensation or reimbursement amounts in connection with obtaining or failing to obtain any Required Consent or implementing any alternative approach.
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5.
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USCC’s Responsibilities
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5.1
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Functions. USCC shall carry out the following activities (the “USCC Functions”), which may also be performed through USCC’s Third-Party Contractors:
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(a)
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Timely consideration and response to items submitted to USCC for approval;
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(b)
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Participation in governance activities under the applicable MS Bundle;
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(c)
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Management of USCC’s Third-Party Contractors;
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(d)
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Management of USCC Personnel; and
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(e)
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Management of all components under USCC’s financial responsibility according to the applicable MS Bundle.
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5.2
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Personnel. USCC shall designate its personnel to fill the roles identified in or pursuant to an applicable MS Bundle and shall assign such other personnel as it deems appropriate. USCC may, without the need for Provider’s approval, replace any USCC personnel working in connection with any MS Bundle.
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5.3
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Facilities. The number of Provider Personnel performing the Services for USCC at USCC locations shall be subject to agreement of the parties. For the sole and exclusive purpose of such personnel providing the Services to USCC from USCC locations, USCC will make available to Provider, at no cost to Provider during the Term, reasonable space, furnishings, fixtures, telephones and office supplies (“Facilities”) as specified in an applicable Managed Services Statement of Work or comparable facilities (collectively, with USCC locations receiving Services, the “USCC Facilities”) for Provider Personnel performing the Services at USCC locations. USCC will not be responsible for providing any other Facilities. Moreover, USCC shall not be responsible for providing any mobile or portable computing or communications devices to Provider Personnel. Provider will comply with any policies or lease restrictions applicable to Provider’s performance of the Services at the USCC Facilities. Provider’s use of the USCC Facilities shall be subject to the following requirements:
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(a)
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Relocation. USCC may relocate the USCC Facilities. USCC will notify Provider of any relocation of the USCC Facilities that USCC is contemplating or has made a final decision to make so that Provider will have a commercially reasonable amount of time to prepare for and implement such a change or relocation.
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(b)
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No Warranty. USCC shall make the USCC Facilities available to Provider on an “as is, where is” basis with no warranties whatsoever. USCC retains all of its right, title and interest in and to the USCC Facilities. Use of such USCC Facilities by Provider does not constitute a leasehold interest in favor of Provider or Provider’s customers.
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(c)
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Damage. Provider and its personnel shall (i) keep the USCC Facilities in good order; (ii) not commit or permit waste or damage to such USCC Facilities, subject to normal wear and tear; and (iii) not use the USCC Facilities for any unlawful purpose or act. Provider shall be responsible for any damage to the USCC Facilities resulting from the abuse, misuse, neglect or negligence of Provider or its personnel, or other failure to comply with Provider’s obligations with respect to the USCC Facilities.
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(d)
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Improvements. Provider shall not make any improvements or changes involving structural, mechanical, electrical or other alterations to the USCC Facilities without USCC’s prior written approval, which USCC may withhold in its sole discretion. Any improvements to the USCC Facilities will be accomplished at Provider’s expense and become the property of USCC.
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(e)
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Return. When the USCC Facilities are no longer required for performance of the Services, Provider shall return such facilities to USCC in substantially the same condition as when Provider began use of such facilities, subject to reasonable wear and tear.
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(f)
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Provider Facilities. Provider shall not perform any Services (or allow any Subcontractor to perform Services) from any location that is not a USCC Facility or an approved Provider Service Location.
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6.
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Price and Payments
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6.1
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Total Price. Except as specifically provided in this Section 6.1, the total consideration payable to Provider under an applicable MS Bundle shall consist of the Fees, and no other fees or charges of any kind whatsoever shall be payable or reimbursable by USCC under an applicable MS Bundle with respect to the Deliverables or Provider’s obligations to provide Services in connection with the Deliverables or provide any Services hereunder. For the avoidance of doubt, charges that are not specifically stated or made a part of the calculations in the applicable MS Bundle will not be billable by Provider and will not be paid by USCC. Examples of non-allowable charges include: (a) [***].
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6.2
|
Invoicing and Payment.
|
(a)
|
Invoice. Within [***] Business Days after the beginning of each calendar month, Provider shall present USCC with an invoice for any Fees due and owing by USCC for the preceding month, and each such invoice shall contain the details set forth in the applicable MSSOW. Each invoice shall include the pricing calculations and related data utilized by Provider to establish the Fees as well as, if applicable under such MSSOW, sufficient information to validate the Service volumes and associated Fees contained in such invoice.
|
(i)
|
Provider shall deliver to USCC electronically (if requested by USCC) in a form and format compatible with USCC’s accounting systems the data underlying each invoice.
|
(ii)
|
Provider shall render separate invoices for each USCC Affiliate obtaining Services hereunder.
|
(iii)
|
Provider shall not bill USCC for any advance or concurrent charges or other amounts.
|
(b)
|
Service Level Credits.
|
(i)
|
Provider shall include with each invoice a credit in an amount equal to the aggregate Service Level Credit applicable during the period that precedes the period of that invoice, if applicable. If the amount of any Service Level Credits exceeds the amount otherwise to be billed on the applicable invoice, Provider shall carry such credits forward on each subsequent invoice until fully credited to USCC, [***].
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(ii)
|
In the event of Amdocs’ material breach of a MSSOW, USCC may (A) terminate such MSSOW pursuant to and in accordance with Section 11.2 of this MSOWMS, and/or (B) pursue all remedies at law or in equity that may be available to USCC (and are not otherwise excluded by this MSOWMS and the Agreement) arising out of or in connection with such material breach of such MSSOW; provided, that if USCC is awarded damages as a result of an action based upon Provider’s failure or failures to meet or exceed the Service Level Targets or based upon Provider’s actions or omissions that gave rise to a failure or failures to meet or exceed Service Level Targets, then [***]. With respect to the offset to be applied pursuant to this Section 6.2(b)(ii), the parties have considered the foregoing arrangement and hereby acknowledge and agree that the foregoing reflects the economic and business arrangement agreed upon by the parties and is not intended to be construed as an optional liquidated damages provision.
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(c)
|
Payment. USCC shall pay invoices in accordance with Section 3.6 of the Agreement.
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7.
|
Relationship Management and Dispute Resolution
|
7.1
|
Governance. The parties shall manage their relationship under this MSOWMS using the governance model set forth in Schedule D and the applicable MSSOW. Provider shall provide all resources (including appropriate personnel) to participate in, and shall participate in, the governance activities required by or established pursuant to Schedule D and the applicable MSSOW.
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7.2
|
Savings Clause
|
(a)
|
USCC’s failure to perform any of the responsibilities set forth in applicable MS Bundle, except for USCC’s obligations with respect to payments, Consultant confidentiality (Section 4 of the Agreement) and proprietary rights (Section 2.6 of the Agreement), will not be deemed to be grounds for termination by Consultant. Consultant shall provide USCC with reasonable notice of such nonperformance and, upon written request by USCC, shall use commercially reasonable efforts to perform notwithstanding USCC’s failure to perform; provided, however, that with respect to USCC’s failure to perform as aforesaid, USCC shall pay to Consultant all additional costs, expenses, fees, and payments incurred by Consultant in connection with such efforts beyond those efforts that would have been required had USCC performed appropriately.
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(b)
|
A party shall be excused from performing its obligations under an MS Bundle and shall not be deemed to have committed a breach of or failed to meet any Service Level in an applicable MS Bundle to the extent that, and during the period that, the aggrieved party’s performance is prevented by, or the event giving rise to a potential breach or Service Level failure is caused by, acts or omissions of the other party or a third party retained by the other party to perform work for the other party; provided, however, that the aggrieved party shall promptly notify the other party if it has reason to believe that the actions or omissions of the other party or such a third party may prevent the aggrieved party’s performance or cause the aggrieved party to commit a breach or fail to meet a Service Level under an applicable MS Bundle; provided, further, that the failure by the aggrieved party to deliver such notice shall not affect the operation of this Section 7.2(b). In any case, the parties shall use all commercially reasonable efforts to minimize the impact of any such incident on the Services.
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(c)
|
The non-aggrieved party shall reimburse the aggrieved party for any additional reasonable costs and expenses arising in connection with performing the efforts described in Section 7.2(b) to the extent that such efforts are in addition to the level of effort the aggrieved party would otherwise have had to expend.
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7.3
|
Dispute Resolution. All disputes under this MSOWMS and any Managed Services Statement of Work shall be resolved in accordance with Section 11.17 of the Agreement.
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8.
|
Proprietary Materials
|
8.1
|
License to Amdocs of USCC-Licensed Third-Party Materials. Subject to Provider having obtained any Required Consents, USCC hereby grants to Provider (solely to the extent of USCC’s underlying rights and solely for purposes of performing the Services or enjoying the use and benefits of any Deliverable created following the Commencement Date under a Third-Party Contract transferred to Provider under Section 4.1(a)(iv)) the same rights of access and use as USCC possesses under the applicable software licenses with respect to USCC materials procured pursuant to Third-Party Contracts (“Third-Party Materials”).
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(a)
|
USCC also shall grant such rights to Subcontractors designated by Provider if and to the extent necessary for Provider to provide the Services, and Provider shall pay all fees, costs and expenses (including taxes) associated with the granting of such rights to such Subcontractors.
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(b)
|
Provider and its Subcontractors shall comply with the duties (including use restrictions and nondisclosure obligations) imposed on USCC by such licenses to the extent disclosed by USCC to Provider.
|
(c)
|
Each Subcontractor shall sign a written agreement to be bound by all of the terms contained herein applicable to such Third-Party Materials (such agreement shall be agreed upon by the parties and shall include the terms specified in this Section 8.1 as well as those pertaining to the ownership of such Materials and any derivative materials developed by the parties, the scope and term of the license, the restrictions on the use of such Materials, the obligations of confidentiality, etc.).
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(d)
|
Except as otherwise requested or approved by USCC (or the relevant licensor), Provider and its Subcontractors shall cease all use of such Third-Party Materials at the end of the Term.
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(e)
|
THE USCC-LICENSED THIRD-PARTY MATERIALS ARE PROVIDED BY USCC TO PROVIDER AND ITS SUBCONTRACTORS ON AN “AS-IS, WHERE-IS” BASIS. USCC EXPRESSLY DISCLAIMS ANY REPRESENTATIONS OR WARRANTIES, EXPRESSED OR IMPLIED, AS TO SUCH USCC-LICENSED THIRD-PARTY MATERIALS, OR THE CONDITION OR SUITABILITY OF SUCH MATERIALS FOR USE BY PROVIDER OR ITS SUBCONTRACTORS TO PROVIDE THE SERVICES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
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8.2
|
Consultant Tools.
|
(a)
|
Applicability. The terms and conditions of this Section 8.2 shall govern USCC’s use of the Consultant Tools set forth in an applicable MSSOW as well as any documentation, training materials, designs, discoveries, inventions, know-how, techniques, fixes, patches, work-arounds, upgrades, updates, customizations, modifications, enhancements or derivative works thereof provided by Amdocs (collectively, the “Ongoing Tools”). Amdocs shall notify USCC at least [***] days before any addition, removal or modification of the Ongoing Tools which Amdocs may add, remove and/or modify from time to time during the term of the applicable MSSOW in Amdocs’ sole discretion, provided that the [***], and provided further that [***]. For the avoidance of doubt, [***], and the terms of this Section 8.2 shall not apply to them.
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(b)
|
Ownership. USCC acknowledges that, as between Amdocs and USCC, all right, title and interest (including copyrights, patents, trade secrets and/or any other intellectual property rights) in and to the Ongoing Tools are and will remain solely the property of Amdocs. Amdocs does not grant USCC any title or ownership rights in the Ongoing Tools in whole or in part. USCC acknowledges that Amdocs believes (i) that the Ongoing Tools contain trade secrets of Amdocs and/or its licensors; and (ii) that such trade secrets include, without limitation: (A) the Ongoing Tools; (B) the specific design, structure and logic of individual programs; (C) their interactions with other portions of programs, both internal and external; and (D) the programming techniques employed therein. For the avoidance of doubt, in no event will any Ongoing Tool be deemed a Deliverable under the Agreement.
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(c)
|
Grant of License.
|
(i)
|
Amdocs grants USCC a limited, nonexclusive, nontransferable license to use the Ongoing Tools in a manner and for a term consistent with the provisions of this Section 8.2 and solely for (A) USCC’s internal purposes (including, without limitation, performance of services similar to Services performed by Provider (e.g., infrastructure services)) related to the Services, TOPS, and/or DXP during the term of the applicable MSSOW; and (B) USCC’s performance of services similar to Services performed by Provider after the termination or expiration of the term of such MSSOW but prior to termination or expiration of the term of such license. For the avoidance of doubt, USCC shall not use the Ongoing Tools for performing services for any third parties.
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(ii)
|
Each Ongoing Tool is and shall be classified as either a “Product Tool” or a “Service Tool” in an attachment to an applicable MSSOW. USCC may use each Ongoing Tool [***] days after the date on which Amdocs sends written notice to USCC notifying USCC of a possible or actual infringement or misappropriation of third-party rights with respect to the Ongoing Tool or components thereof or possible or actual damage to Amdocs due to USCC’s use of the Ongoing Tool (in which case Amdocs shall use commercially reasonable efforts (I) to obtain a license from the applicable third-party licensor, (II) to replace such Ongoing Tool with an equivalent tool of substantially similar functionality, (III) to provide the same tool to USCC as Provider Personnel use thereafter in place of such Ongoing Tool, or (IV) apply an applicable workaround. For the avoidance of doubt and notwithstanding anything to the contrary that may be contained in the Agreement (including, without limitation, Section 8.1(a) thereof), Provider shall have no liability or obligation to USCC with respect to infringement or misappropriation of third-party rights with respect to the Ongoing Tools or components thereof other than as set forth in this paragraph.
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(iii)
|
The Ongoing Tools may not be sublicensed, resold, rented or distributed by USCC to any other party nor may USCC permit any third party (including USCC’s Third-Party Contractors) to use an Ongoing Tool, except as may be explicitly provided hereinafter.
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(iv)
|
Product Tools are intended to effectuate the functionality of TOPS. The term of the license granted under Section 8.2(c)(i) with respect to each Product Tool will end (and USCC will cease all use of such Product Tool) upon the later of (A) the termination or expiration of the MSSOW under which such Product Tool has been provided to USCC; and (B) the termination or expiration of the Maintenance Order under the SLMA that encompasses Provider’s maintenance services for TOPS.
|
(v)
|
Notwithstanding Section 8.2(c)(iv), during the term of the license of each Product Tool, USCC may permit its Third-Party Contractors to utilize such Product Tool (A) solely for the benefit of USCC, (B) solely on USCC’s network, (C) in accordance with all the terms and restrictions of the license therefor provided to USCC hereunder, and (D) subject to all other applicable terms of the Agreement (including those regarding confidentiality). For the avoidance of doubt, in no event will USCC permit a Third-Party Contractor to install any Product Tools outside of USCC’s network or on hardware owned by a Consultant Competitor.
|
(vi)
|
Service Tools are intended to enhance the ability to provide services with respect to TOPS and/or DXP. The term of the license granted under Section 8.2(c)(i) with respect to each Service Tool will end (and USCC will cease all use of such Service Tool) upon the later of (A) the termination or expiration of the MSSOW under which such Service Tool has been provided to USCC; and (B) the end of the period ending upon the earlier of (I) six months after termination or expiration of such MSSOW; or (II) the termination or expiration of the Maintenance Orders under the SLMA that encompasses Provider’s maintenance services for TOPS. Notwithstanding the foregoing, with respect to a Service Tool that is used to enhance the ability to provide services solely with respect to DXP and which has been provided to USCC pursuant to MSSOW1, in the event that the DXP Hosting and Operations Services Term terminates or expires prior to the termination or expiration of MSSOW1, then the term of the license granted under Section 8.2(c)(i) with respect to each such Service Tool will end (and USCC will cease all use of such Service Tool) on the later of (x) six months after the termination or expiration of the DXP Hosting and Operations Services Term or (y) completion of the Termination Assistance Period with respect to the DXP Hosting and Operation Services; provided, however, that the license to any such Service Tool will not so end to the extent that access by USCC to such Service Tool is also used by USCC in connection with DXP Collaboration Activities pursuant to Exhibit S of the Dev SOW or is used by USCC pursuant to another unterminated or unexpired SOW or other agreement between the parties, in which case the license shall not terminate until six months after the termination or expiration of the Dev SOW or terminated or unexpired SOW or other agreement between the parties, as applicable.
|
(vii)
|
Notwithstanding Section 8.2(c)(vi), USCC may permit its Third-Party Contractors that are not Consultant Competitors to utilize such Service Tool (A) solely for the benefit of USCC, (B) solely on USCC’s network, (C) in accordance with all the terms and restrictions of the license therefor provided to USCC hereunder, and (D) subject to all other applicable terms of the Agreement (including those regarding confidentiality). For the avoidance of doubt, in no event will USCC permit a Third-Party Contractor to install any Service Tools outside of USCC’s network or on hardware owned by a Consultant Competitor.
|
(viii)
|
USCC may not use the Ongoing Tools for any purpose other than as specifically licensed herein. Unless the license to USCC for the use of the Ongoing Tools expressly includes provision by Amdocs to USCC of source code to the Ongoing Tools or any part thereof, USCC may not make any changes or modifications to the Ongoing Tools.
|
(ix)
|
During the term of the license herein, USCC may retain for back-up purposes the media, if any, on which the Ongoing Tools were provided. In addition, USCC may make one copy of the Ongoing Tools for back-up purposes in the event the media are damaged or destroyed. USCC shall not remove from such copies or otherwise alter Amdocs’ or its licensors’ respective copyright, trademark and/or other proprietary notices appearing in or on the Ongoing Tools as provided by Amdocs.
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(x)
|
At least [***] days prior to any addition, removal or modification of any Ongoing Tool that is installed on the USCC network, Provider shall notify USCC of any such changes, and USCC shall cooperate with Provider in the installation, deinstallation, update or reinstallation of such Ongoing Tool on the USCC network, as necessary.
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(d)
|
Quality; Support and Maintenance.
|
(i)
|
USCC acknowledges that the Ongoing Tools were developed for internal use by Provider Personnel, and as such, the Ongoing Tools (A) [***].
|
(ii)
|
Amdocs’ sole obligations with respect to the quality of the Ongoing Tools that are provided to USCC for use by USCC [***].
|
(iii)
|
For the purpose of clarification, to the extent that USCC requires implementation services in connection with any update, upgrade or newer version of the Ongoing Tools, USCC and Amdocs shall enter into a Statement of Work under the Agreement with respect to such implementation services. For the purpose of additional clarification, any updates, upgrades or newer versions of the Ongoing Tools provided to USCC will be subject to the terms and conditions of this Section 8.2.
|
(iv)
|
[***], Amdocs has no obligation to correct any bugs, defects or errors in the Ongoing Tools or otherwise provide maintenance, technical support or updates to USCC for the Ongoing Tools. No support, maintenance or Service Level set forth in the Agreement or any MS Bundle shall apply to USCC’s use of the Ongoing Tools pursuant to the license granted by Amdocs hereunder. Amdocs shall have no obligation whatsoever to deposit or maintain any of the Ongoing Tools’ source code in any escrow arrangement.
|
(e)
|
Documentation.
|
(i)
|
In connection with the provision of the Ongoing Tools, Amdocs shall provide to USCC documentation with respect thereto as set forth in this Section 8.2(e). After the [***] of the Commencement Date of the MSSOW under which Ongoing Tools are provided, within [***] days after the written request of USCC, Provider shall provide to USCC the documentation described in Section 8.2(e)(ii) and 8.2(e)(iii) hereof with respect to all then Ongoing Tools (an “Inflight Documentation Request”), provided that an Inflight Document Request had not been made previously. Provided that either (A) an Inflight Documentation Request has not been made previously by USCC during the initial or renewal Term of the applicable MSSOW or (B) USCC agrees to pay Provider’s Fees therefor, then (X) as part of Termination Assistance Services, Amdocs shall provide to USCC the applicable documentation described in Section 8.2(e)(ii) or 8.2(e)(iii) for the then Ongoing Tools within the timeframe provided therefor in the applicable Termination Assistance Services document and (B) in connection with the removal of Product Tools described in Section 8.2(a)(ii) and the retention thereof by USCC, Amdocs shall provide to USCC the documentation described in Section 8.2(e)(ii) no later than [***] days after such removal and retention. In addition, after an Inflight Documentation Request has been made under an applicable MSSOW, when updates, upgrades and newer versions of the Product Tools are provided to USCC under Section 8.2(d)(ii)(B) after the termination or expiration of the MSSOW under which such Ongoing Tools have been provided to USCC, Amdocs shall provide to USCC the documentation described in Section 8.2(e)(ii) no later than [***] days after the provision of such updates, upgrades and newer versions.
|
(ii)
|
For each Product Tool, Provider will provide to USCC a user guide document that will include the following sections:
|
(iii)
|
For each Service Tool, Provider will provide to USCC a specifications document that will include the following sections:
|
Section Name
|
Section Description
|
Tool Name
|
Name of the tool
|
Description
|
What does the tool do, purpose and uses
|
Users
|
List roles that leverage the tool
|
Process flows
|
End to end process facilitated by the tool
|
Input variable
|
What does the tool require?
|
Output variables
|
What does the tool produce?
|
Errors
|
Error handling, message and action expected
|
Reporting output
|
Sample reports or import/export specifications
|
Additional information
|
Warnings or any limitations
|
Requirements
|
List of all activities or functions a that tool performance
|
Solution details
|
How does the tool work , what database updates or files or configurations change etc.
|
Impacted processes
|
Subsystems that may be impacted
|
Impacted interfaces
|
Describe dependencies on interfaces or 3rd parties and integration methods used; Describe existing integrations/touch points to other services/tools
|
Architecture diagrams
|
Pictorial representation of the backend
|
Data Model
|
Data model where applicable
|
Operational concepts
|
What procedures does it impact or needs to be modified?
|
Impacts on Infra
|
Describe hardware, software, performance, storage and database capacity requirements
|
Test guidelines
|
Functional and performance testing guidelines
|
(f)
|
USCC’s Responsibility and Indemnification. USCC is responsible for ensuring that USCC and any and all permitted users and permitted USCC Third-Party Contractors using and/or accessing the Ongoing Tools through USCC use the Ongoing Tools in accordance with this Section 8.2. USCC shall indemnify, defend, and hold Amdocs harmless from any and all claims, demands, and/or liability arising out of USCC’s and/or any user’s or USCC Third-Party Contractor’s access to or use of the Ongoing Tools. USCC shall: (i) promptly notify Amdocs of any material non-conformities with the provisions of this Section 8.2 in accordance with established reporting procedures; and (ii) undertake remedial corrective actions as reasonably instructed by Amdocs.
|
(g)
|
DISCLAIMER. THE ONGOING TOOLS ARE PROVIDED “AS IS.” TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, USCC ACKNOWLEDGES THAT USCC’S USE (AND THE USE BY PERMITTED USCC THIRD-PARTY CONTRACTORS) OF THE ONGOING TOOLS IS SOLELY AT USCC’S RISK. AMDOCS HEREBY DISCLAIMS ALL CONDITIONS AND WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ANY AND ALL IMPLIED CONDITIONS OR WARRANTIES OF MERCHANTABILITY, TITLE, NONINFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE OR THAT DEFECTS IN THE ONGOING TOOLS WILL BE CORRECTED, ALL WITH RESPECT TO THE ONGOING TOOLS AND/OR REGARDING THE USE OR THE RESULTS OF SUCH USE. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY ANY PERSON OR ENTITY SHALL DEROGATE FROM THE ABOVE OR CREATE OR ADD ANY OTHER WARRANTY OR REPRESENTATION. ANY WARRANTY SET FORTH IN THE AGREEMENT, ANY MS BUNDLE SUBJECT TO THE AGREEMENT, AND/OR ANY AMENDMENT, EXHIBIT, ANNEX, OR ADDENDUM TO ANY OF THEM SHALL NOT APPLY WITH RESPECT TO THE ONGOING TOOLS.
|
(h)
|
Confidentiality. The Ongoing Tools, including their existence and features and related information, are Amdocs Confidential Information. Such Ongoing Tools, and all other related documentation and information, are subject to the confidentiality provisions of the Agreement; provided, however, that USCC may provide the Product Tools, the related documentation and information, as well as the specifications documents for Service Tools (but, for purpose of clarification, not the Service Tools or any other related documentation or information) to Consultant Competitors solely in connection with the permitted uses of the Product Tools or Service Tools, as applicable, but always subject to the provisions of Section 8.2(c). For the purpose of clarification, after termination of the applicable MSSOW and prior to termination of the license hereunder of the applicable Ongoing Tool, the documentation and information related to the Product Tools as well as the specifications documents for Service Tools may be provided to Consultant Competitors in order to permit them to build and/or supply a similar tool to USCC.
|
(i)
|
No Export. USCC shall not export any of the Ongoing Tools, in whole or in part, outside of the United States of America in any manner or by any means without complying with all applicable export control laws and regulations of both the United States of America and the applicable country or territory.
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9.
|
Remedies
|
9.1
|
Certain Acknowledged Damages. Notwithstanding anything to the contrary that may be set forth in Section 9.2 of the Agreement, Amdocs shall be liable to USCC for the following damages to the extent arising out of or based upon a USCC Termination for Cause of this MSOWMS or any Managed Services Statement of Work:
|
(a)
|
Costs and expenses of recreating or reloading any lost, stolen or damaged USCC Data.
|
(b)
|
Costs and expenses of implementing a work-around in respect of a failure to provide the Services or any part thereof.
|
(c)
|
Costs and expenses of replacing lost, stolen or damaged Equipment, software, and other materials to the extent such loss, theft or damage arises out of or is based upon the negligence or willful misconduct of Provider Personnel.
|
(d)
|
Cover damages, including the costs and expenses incurred to procure the Services or corrected Services from an alternate source, that exceed Provider’s charges under this MSOWMS or an applicable Managed Services Statement of Work for the replaced Services.
|
(e)
|
Costs and expenses incurred to procure substitute services (and for temporary increases in headcount for customer care, defect management and resolution, or resources for code revisions or script writing services), including straight time, overtime and related expenses, overhead allocations for employees, wages and salaries of additional employees, travel expenses, telecommunication charges and similar charges.
|
(f)
|
Damages of a USCC Affiliate which would be direct damages if they had instead been suffered by USCC (including being so considered under this Section).
|
(g)
|
Amounts of any credits issued, fees or charges reversed and similar write-offs of all or a portion of customers’ balances due to billing or operational errors including, without limitation, errors in the customers’ bills and/or late delivery of such bills.
|
(h)
|
Costs and expenses incurred by USCC for (i) printing, presorting and postage related to duplicate or erroneous bills; (ii) incremental and/or duplicate advertising and promotional costs related to errors or delays in the EPC or delays in other product launches; (iii) training to enhance associates’ skillsets to enable the proper handling of workarounds and other solutions that are necessary because of Defects; and (iv) correcting duplicate customers associated with a single Temporary Mobile Subscriber Identity or “TMSI”.
|
9.2
|
Specific Limitations of Liability.
|
(a)
|
PROVIDER’S LIABILITY TO USCC PURSUANT TO SECTIONS 9.1(e), 9.1(g) AND 9.1(h) OF THIS MSOWMS SHALL BE LIMITED TO 50% OF THE AMOUNT OF USCC’S DAMAGES IN CONNECTION THEREWITH.
|
(b)
|
WITH RESPECT TO PROVIDER’S LIABILITY TO USCC PURSUANT TO SECTIONS 9.1(e), 9.1(g) AND 9.1(h) AND SUBJECT TO SECTION 9.2(a), IN NO EVENT SHALL PROVIDER BE LIABLE TO USCC FOR ANY REASON, WHETHER IN CONTRACT OR IN TORT, FOR ANY SUCH DAMAGES ARISING OUT OF OR BASED UPON PROVIDER’S OBLIGATIONS UNDER SECTIONS 9.1(e), 9.1(g) AND 9.1(h) EXCEEDING IN THE AGGREGATE 60% OF THE FEES PAID BY USCC TO PROVIDER UNDER THE APPLICABLE MANAGED SERVICES STATEMENT OF WORK DURING THE TWELVE MONTHS PRECEDING THE DATE UPON WHICH THE RELATED CLAIM ACCRUED, REGARDLESS OF THE FORM IN WHICH ANY LEGAL OR EQUITABLE ACTION MAY BE BROUGHT. FOR THE AVOIDANCE OF DOUBT, ANY DAMAGES PAID BY PROVIDER UNDER SECTION 9.1 IN CONNECTION WITH A GIVEN MANAGED SERVICES STATEMENT OF WORK SHALL, IN AN AMOUNT EQUAL TO SUCH PAID DAMAGES (a) REDUCE THE LIABILITY LIMIT APPLICABLE TO SUCH MANAGED SERVICES STATEMENT OF WORK WITH RESPECT TO ANY DAMAGES FOR WHICH PROVIDER MAY BE LIABLE UNDER SECTION 9.1 DURING THE TWELVE-MONTH PERIOD COMMENCING ON THE DATE THAT PROVIDER PAID SUCH DAMAGES, AND (b) REDUCE THE LIABILITY LIMIT SET FORTH IN SECTION 9.1 OF THE AGREEMENT APPLICABLE TO SUCH MANAGED SERVICES STATEMENT OF WORK WITH RESPECT TO ANY DAMAGES FOR WHICH PROVIDER MAY BE LIABLE UNDER THE AGREEMENT DURING THE TWELVE-MONTH PERIOD COMMENCING ON THE DATE THAT PROVIDER PAID SUCH DAMAGES.
|
10.
|
Risk of Loss
|
11.
|
Term and Termination
|
11.1.
|
Term. The term of this MSOWMS (the “Term”) shall commence on the MSOWMS Effective Date and shall end simultaneously with the end of the term of the Agreement; provided, however, that upon written notice to Provider at least 30 calendar days prior to the date of termination set forth in such written notice, USCC may terminate (in whole) this MSOWMS, provided that there are no Managed Services Statements of Work remaining in effect after such date of termination.
|
11.2.
|
USCC Termination.
|
(a)
|
For Cause. USCC may terminate this MSOWMS or any one or more Managed Services Statements of Work hereunder (in whole only) by written notice to Provider upon the occurrence of any of the following events (any such termination, a “USCC Termination for Cause”):
|
(i)
|
The occurrence of any of the conditions that are specified in Schedule B to this MSOWMS as qualifying as a cause for termination under this Section.
|
(ii)
|
If Provider fails to complete the Transition Services by the time specified in the Transition Plan, if applicable, to the extent within Provider’s control, and Provider then fails to cure by completing the Transition Services during the [***]-day period commencing upon Provider’s receipt of written notice from USCC that Provider has not completed the Transition Services by the time specified in the Transition Plan, provided that USCC has not delivered to Provider an Assumption Directive (as defined in Schedule A to this MSOWMS) in accordance with the terms and conditions of the applicable MSSOW (other than the terms and conditions related to the Transition Services), which Assumption Directive may be subject to a Post-Assumption Plan (as defined in Schedule A to this MSOWMS).
|
(iii)
|
Any right to terminate for cause pursuant to Section 5.2(a) of the Agreement.
|
(b)
|
Without Cause. USCC may terminate an MS Bundle for convenience only if provided therefor, and subject to the terms and conditions set forth in the applicable MSSOW.
|
11.3.
|
Provider Termination. In addition to the rights granted to Provider under the Agreement, Provider may terminate this MSOWMS or any one or more Managed Services Statements of Work hereunder if USCC has failed to pay either (a) an amount that is equal to or greater than [***] months of invoices hereunder or the applicable MSSOW, as applicable (regardless of whether any of such amount is the subject of a dispute), or (b) an amount that is equal to or greater than [***] months of invoices hereunder or the applicable MSSOW, as applicable, where such unpaid amount is not the subject of a good faith dispute.
|
11.4.
|
Effects of Termination.
|
(a)
|
Remedies. Subject to Section 9.2, in the event of a USCC Termination for Cause, Provider shall be liable to USCC for any actual direct damages resulting from the occurrence giving rise to termination, subject to any limitations thereon provided for in the Agreement. Termination shall not constitute a party’s exclusive remedy for any default, and neither party shall be deemed to have waived any of its rights accruing hereunder prior to such default.
|
(b)
|
Transition. In the event of any expiration or termination, Provider shall cooperate reasonably in the orderly wind-down of the Services and/or transition to another provider, such cooperation to include reasonable continuity of Provider Personnel during the transition with those providing Services hereunder.
|
(c)
|
Survival. The obligations and rights of the parties pursuant to: (i) Section 1.3 (Construction); (ii) Section 3.3 (Acknowledgement of Nondisclosure Obligations); (iii) Section 6 (Price and Payments) as to amounts due on the date of termination or with respect to Services provided following termination in connection with termination assistance; (iv) Section 7.2 (Savings Clause), (v) Section 7.3 (Dispute Resolution); (vi) Section 8 (Proprietary Materials); (vi) Sections 9.2 (Specific Limitations of Liability); (viii) Section 10 (Risk of Loss); (ix) Section 11.4 (Effects of Termination); (x) Section 11.5 (Termination Assistance) and all other provisions of the MS Bundle applicable to Services provided in connection with termination assistance; (xi) Section 12.1 (Legal Compliance) solely to the extent necessary for Termination Assistance Services being provided by Provider; (xii) Section 13 (Miscellaneous); (xiii) Appendix A (Definitions), as defined terms are used in the provisions that survive termination; (xiv) Appendix C (USCC Policies) solely to the extent necessary for Termination Assistance Services being provided by Provider; (xv) Appendix G (Form of Acknowledgement of Nondisclosure Obligations); (xvi) Section 2 of Schedule D (Governance); and (xvii) and any other provision that should naturally extend beyond expiration or termination, shall survive any expiration or termination of this MSOWMS or an applicable Managed Services Statement of Work. Termination of less than all of the Managed Services Statements of Work shall not affect the parties’ obligations under any non-terminated Managed Services Statement of Work then in effect and as to such then-existing Managed Services Statements of Work, this MSOWMS and the Agreement shall be deemed to continue in full force and effect until the Services under such Managed Services Statement of Work are completed.
|
11.5.
|
Termination Assistance.
|
(a)
|
General Obligations. In connection with any expiration or termination of the Term, or with termination of Provider’s performance of any Services then being provided hereunder, Provider shall take all reasonably necessary and appropriate actions to assist USCC to accomplish a transition from Provider to USCC, or to any Third-Party Contractor designated by USCC, of the Services being terminated or expiring, without material interruption or material adverse impact on the Services or Service Levels, in accordance with an applicable Managed Services Statement of Work, (all such actions collectively, “Termination Assistance Services”). All Termination Assistance Services provided by Provider shall, other than as provided in an applicable Managed Services Statement of Work, be deemed Services and the ongoing Services (but not necessarily the Termination Assistance Services) shall be at [***] (other than the applicable Fees for the Services) to USCC beyond what USCC would have paid for the Services.
|
(b)
|
Termination Assistance Process. The Termination Assistance Services process shall begin on [***] (the “Termination Assistance Commencement Date”) and, unless the parties subsequently agree in writing to renew the Term, Provider shall continue to provide Termination Assistance Services until the Termination Assistance Services have been completed in accordance with this Section 11.5 and the applicable MSSOW but in no event for longer than [***] consecutive months (the “Termination Assistance Period”).
|
(c)
|
Preparation for Termination Assistance. As the end of the Term approaches or upon commencement of Termination Assistance Services, Provider shall make available to USCC such documentation and other information regarding the performance of the Services as specified in the applicable Managed Services Statement of Work. Provider shall:
|
(i)
|
Procure and deliver to USCC, upon USCC’s request and at USCC’s cost, such third party authorizations and consents to permit the timely conveyance or assignment to USCC (or its designee), during Termination Assistance Services, of all Third-Party Contracts licenses, and agreements between Provider and any third parties who provide goods or services used by Provider in the provision of Services only for USCC and for no other Provider customers;
|
(ii)
|
Cooperate with USCC to obtain such third-party authorizations and consents to permit the conveyance or assignment to USCC (or its designee) of all other Third-Party Contracts, licenses, and agreements between Provider and any third parties who provide goods or services used by Provider in the provision of Services; and
|
(iii)
|
Provided that in each case, in the event that such third party authorizations or consents have not been obtained and cannot be obtained in conjunction with Termination Assistance Services, Provider shall: (A) promptly notify USCC of which third party authorizations or consents it is unable to obtain, (B) advise USCC regarding alternative sources of goods, services or software comparable to those being provided under each such agreement identified in Section 11.5(c)(i) (to the extent such sources are identified by USCC or known to Provider), and (C) to the extent USCC and Provider agree to do so, proceed to procure and implement such alternatives on behalf of USCC; provided that USCC shall have the option at all times to enter into the applicable licenses or other contracts in its own name.
|
12.
|
Provider Compliance Matters
|
12.1
|
Legal Compliance. Provider shall obtain all licenses, permits and certifications required of Provider as a service provider by law or regulation for Provider to perform the Services and shall pay all fees, taxes and related costs associated therewith. USCC shall obtain all licenses, permits and certifications required of USCC by law or regulation to receive the Services and shall pay all fees, taxes and related costs associated therewith. USCC shall be responsible for and shall pay or reimburse any costs, damages, liability, fines or other charges (including any applicable attorneys’ fees) arising from any noncompliance.
|
12.2
|
Service Locations. The Services shall be provided to USCC solely from (a) the USCC Service Locations, (b) Provider Service Locations, and (c) any other location for which Provider has received USCC’s written consent. In addition, Provider shall not store USCC Data at or through any locations other than the specified Provider Service Locations or knowingly transmit USCC Data through a country other than the countries in which the Service Locations are located unless otherwise mutually agreed by the parties in writing. Provider and Provider’s Agents may not provide or market services to a third party or to itself from an USCC Service Location without USCC’s consent. Unless otherwise expressly stated in this MSOWMS or an applicable Managed Services Statement of Work, all connectivity between Provider’s Service Locations and USCC’s Service Locations and all related charges shall be Provider’s responsibility.
|
12.3
|
New Service Locations. If Provider requests USCC’s approval to provide Services from a location other than a location described in Section 12.2, Provider shall provide to USCC a written relocation proposal that sets forth a description of the proposed new location, the reasons for the proposed relocation, how the relocation will be beneficial to USCC in terms of performance and other relevant measures, as well as any other information requested by USCC. USCC may reasonably approve or reject any proposal submitted by Provider pursuant to this Section 12.3. Any incremental costs incurred by USCC as a result of relocation to, or use of, any location other than the locations described in Section 12.2 shall be paid by Provider or reimbursed by Provider to USCC.
|
13.
|
Miscellaneous
|
13.1
|
Order of Precedence. In case of conflicts, the order of precedence of the documents constituting the agreement between the parties with respect to Services provided under this MSOWMS shall be as follows, with each listed document superseding the later listed document:
|
(a)
|
Each Managed Services Statement of Work
|
(b)
|
This MSOWMS
|
(c)
|
The Agreement
|
13.2
|
Currency; Language. All amounts stated herein and all Fees determined hereunder are in United States Dollars, unless otherwise required by Applicable Law or expressly stated. This MSOWMS and all proceedings hereunder shall be conducted in the English language; any translation of this MSOWMS or any Managed Services Statement of Work into another language shall be for convenience only but shall not modify the meaning hereof in English.
|
13.3
|
Additional Warranties. All Services under this MSOWMS shall be subject to the warranties under Section 7 of the Agreement. In addition to the warranties set forth in Section 7 of the Agreement, the following warranties shall apply:
|
(a)
|
No Financial Interest. Each party represents and warrants to the other that neither it nor any of its Affiliates has, shall have, or shall acquire, any contractual, financial, business, or other interest, direct or indirect, that would materially conflict with its performance of its duties and responsibilities under this MSOWMS or otherwise create an appearance of impropriety with respect to the award, performance or receipt of the Services.
|
(b)
|
No Abuse of Authority for Financial Gain. Each party represents and warrants to the other that neither it nor any of its Affiliates has used or shall use the authority provided or to be provided under this MSOWMS to obtain undisclosed financial gain for itself outside of this Agreement.
|
(c)
|
No Use of Information for Financial Gain. Each party represents and warrants to the other that neither it nor any of its Affiliates has used or shall use any Confidential Information of the other party to obtain undisclosed financial gain for itself or any such Affiliate outside of this Agreement.
|
(d)
|
No Influence. Each party represents and warrants to the other that neither it nor any of its Affiliates, nor any employee of either, has accepted or shall accept anything of value in violation of its own internal business code of conduct or other internal policies intended to prevent bribery, and that neither it nor any of its Affiliates, nor any employee of either, shall attempt to influence any employee of the other party by the direct or indirect offer of anything of value in violation of the business code of conduct or other internal policies of the recipient party intended to prevent bribery.
|
13.4
|
Risk Management. [***]. As new risks are identified by Consultant, the parties shall work together to develop strategies and plans to deal with such risks. Key activities include the following: (a) Consultant will identify risks; (b) Consultant will determine likely impact and probability for each risk; (c) Consultant will prioritize risks; (d) Consultant will work with USCC to quantify risks; (e) Consultant will work with USCC to define mitigation strategies for each risk; (f) Consultant will review mitigation strategies with key stakeholders; (g) Consultant and USCC will execute mitigation strategies approved by USCC; (h) Consultant will review risks with USCC at least once each month (generally as part of status meetings); and (i) USCC and Consultant will move a risk to the issue management process if such risk materializes. For the avoidance of doubt, Consultant’s obligations under this Section 13.4 shall not apply to any Termination Assistance Services that are then being provided.
|
USCC SERVICES, LLC
|
|
AMDOCS TETHYS LIMITED
|
||
By:
|
/s/ Catherine Shackleford
|
|
By:
|
/s/ Dushyant Ruchwani
|
Name:
|
Catherine Shackleford
|
|
Name:
|
Dushyant Ruchwani
|
Title:
|
VP Supply Chain
|
|
Title:
|
Director
|
1.
|
Introduction
|
(i)
|
the applicable MSSOW Documents; then
|
(ii)
|
the MSOWMS Documents (other than this Appendix A); then
|
(iii)
|
this Appendix A; then
|
(iv)
|
the Agreement.
|
2.
|
Definitions
|
2.1
|
“Acceptance” means that a Deliverable meets the Acceptance Criteria and acceptance of such Deliverable has occurred. Notwithstanding anything to the contrary, use of any Deliverable or Service in a production environment shall be deemed an Acceptance of such Deliverable or Service.
|
2.2
|
“Acceptance Criteria” means, with respect to a Deliverable, the criteria for determining whether such Deliverable meets the applicable Specifications.
|
2.3
|
“Acceptance Test Procedures” means the test procedures and standards set forth in the applicable Statement of Work or such other standards as are agreed upon in writing, to determine whether a Deliverable meets the Acceptance Criteria.
|
2.4
|
“Adobe Target Standard” or “Adobe Target” means an Adobe tool included in the Web Evolution Solution to be used by USCC in its marketing efforts, including A/B testing and content personalization. For clarification, Consultant’s responsibilities under this SOW do not include training or services related to USCC’s use of the content personalization capabilities enabled by Adobe Target Standard.
|
2.5
|
“AEM” or “Adobe Experience Manager” means the Adobe software components that include CMS, Author, Publisher, and Dispatcher applications and tools provided by Consultant as part of the Web Evolution Solution for USCC’s use to build and maintain content for the Web Evolution Solution.
|
2.6
|
“Accounts Receivable” or “A/R” means the function that handles payments owed by and received from USCC’s customers and provides related operational support.
|
2.7
|
“AMC” means Amdocs Monitoring & Control.
|
2.8
|
“Applicable Laws” means, as to any Person, all United States or foreign laws (including, but not limited to, any environmental laws), treaties, ordinances, judgments, decrees, injunctions, writs, orders and stipulations of any court, arbitrator or governmental agency or authority and statutes, rules, regulations, orders and interpretations thereof of any federal, state, provincial, county, municipal, regional, environmental or other governmental entity, instrumentality, agency, authority, court or other body (i) applicable to or binding upon such Person or any of its property or to which such Person or any of its property is subject or (ii) having jurisdiction over all or any part of any Service provided or the Services to be performed pursuant to the terms of the MSOWMS to the extent applicable to Provider as the provider of Services.
|
2.9
|
“Approved Pass-Through Charges” has the meaning set forth in Schedule C.
|
2.10
|
“Approved Subcontractors” means the entities listed in Exhibit K of the Agreement.
|
2.11
|
“Assumption Directive” has the meaning set forth in Section 5.4 of Schedule A to the MSOWMS.
|
2.12
|
“At-Risk Amount” has the meaning set forth in Schedule B.
|
2.13
|
“Billing Analysis” means the function that supports Revenue Assurance and billing management teams in conducting timely and accurate issue analytics.
|
2.14
|
“Billing Operations” means the function that supports and manages production of timely and accurate bills for USCC’s customers in multiple formats.
|
2.15
|
“BPT” means Business Parameter Tables.
|
2.16
|
“Business Day” means any weekday other than a day designated as a holiday under the applicable USCC holiday schedule.
|
2.17
|
“Change Analysis” has the meaning set forth in Appendix F.
|
2.18
|
“Change Control Procedures” has the meaning set forth in Appendix F.
|
2.19
|
“Change Order” has the meaning set forth in Appendix F.
|
2.20
|
“Change in Control” of a Person means any change (resulting from a single transaction or series of related transactions) in the legal, beneficial, or equitable ownership, direct or indirect, such that control of that Person is no longer with the same Person or Persons as on the Effective Date, or the transfer of all or any substantial portion of that Person’s business and assets.
|
2.21
|
“Commencement Date” means start date that Services for any Managed Services Statement of Work begin.
|
2.22
|
“Confidential Information” has the meaning set forth in Section 1.2 of the Agreement.
|
2.23
|
“Configuration” means the capability achieved through configuration of parameters or functionality based on capabilities inherent in the existing code.
|
2.24
|
“Contract Year” means one of the consecutive 12-month periods during the Term of a relevant Managed Services Statement of Work, starting on the Commencement Date of such Managed Services Statement of Work or on any of the anniversaries of such Managed Services Statement of Work.
|
2.25
|
“Customization” means the capability achieved by performing changes to existing code (e.g., via Java, C++) (including adding new code) using standard product toolkits.
|
2.26
|
“Core Product” means (a) the object code form of Amdocs’ proprietary generic software products and modules that are licensed by Amdocs to USCC pursuant to and as specifically listed in License Orders; (b) the software products from third parties for which Amdocs obtained the license for and/or on behalf of USCC including, without limitation, MicroTelecom proprietary software products licensed by Amdocs to USCC in accordance with the Amended and Restated License Order No. 1 effective as of October 1, 2019; and (c) any modifications to the foregoing made by Amdocs pursuant to the Maintenance Orders.
|
2.27
|
“Daily Maintenance Window” means the time period commencing at 1:00 am U.S. Central time and ending at 5:00 am U.S. Central time.
|
2.28
|
“Data Security Incident” has the meaning set forth in Section 1.6 of the Agreement.
|
2.29
|
“Data Source” has the meaning set forth in Schedule B.
|
2.30
|
“Defect” has the meaning set forth in Section 4.4 of MSSOW1.
|
2.31
|
“Defect Management” means the function that triages, tracks and manages defects, and oversees defect management.
|
2.32
|
“Deliverable” has the meaning set forth in the Agreement.
|
2.33
|
“Displaced Personnel Activities” has the meaning set forth in Section 2.1(b) of the MSOWMS.
|
2.34
|
“Dispute” has the meaning set forth in Schedule D.
|
2.35
|
“Documentation Standards” has the meaning set forth in Section 2.7(c) of the MSOWMS.
|
2.36
|
“Early Termination Fees” has the meaning set forth in Schedule C.
|
2.37
|
“Emergency Change” has the meaning set forth in Appendix F.
|
2.38
|
“EPC” means Enterprise Product Catalog.
|
2.39
|
“Escalations” means the function that handles escalations and manages appropriate resolutions of escalated incidents.
|
2.40
|
“Equipment” means the computer, telecommunications equipment, and Facility-related hardware, equipment, and peripherals (including without limitation cables, wiring, conduit, fixtures, etc.) (a) owned or leased by USCC or Provider or (b) used by either USCC or Provider in conjunction with the Services.
|
2.41
|
“Equipment Leases” means all leasing arrangements whereby USCC or its Affiliates leases Equipment as of the Commencement Date, which will be used by Provider to perform the Services after the Commencement Date.
|
2.42
|
“Exit Criteria” has the meaning set forth Section 3.3 of Schedule A to the MSOWMS.
|
2.43
|
“Expiring Services” means Services that Provider ceases to provide in connection with any expiration or termination of a Managed Services Statement of Work.
|
2.44
|
“Expiring Services Termination Date” means the date on which Provider ceases to perform the Expiring Services.
|
2.45
|
“Facilities” has the meaning specified in Section 5.3 of MSOWMS.
|
2.46
|
“Fees” means collectively the Service Fees and Approved Pass-Through Charges as more fully specified in Schedule C.
|
2.47
|
“Formula” has the meaning set forth in Schedule B.
|
2.48
|
“Freeze Requirements” means the requirements that may not be changed unless written permission for any requested change is obtained from USCC.
|
2.49
|
“FTE” means Full Time Equivalent.
|
2.50
|
“General Support Services” has the meaning set forth in an applicable Managed Services Statement of Work.
|
2.51
|
“Hot Fix” means source code and/or data/configuration change(s) in TOPS and/or DP applied to an environment.
|
2.52
|
“Industry Standard” has the meaning set forth in Section 4 of Exhibit G to the Agreement.
|
2.53
|
“Inflight Documentation Request” has the meaning set forth in Section 8.2(e)(i) of the MSOWMS.
|
2.54
|
“Internal Purposes” means all internal purposes including testing, development, and processing on multiple workstations and at multiple sites. Internal Purposes of USCC also includes the provisions of data processing services to current and future USCC Affiliates.
|
2.55
|
“Issue Management” means the function that tracks and manages production issues with oversight of the issue management process.
|
2.56
|
“Key Performance Indicator” or “KPI” has the meaning set forth in Schedule B.
|
2.57
|
“Key Persons” has the meaning set forth in Section 3.1 of the MSOWMS.
|
2.58
|
“Level 1 Dispute” has the meaning set forth in Schedule D.
|
2.59
|
“Level 2 Dispute” has the meaning set forth in Schedule D.
|
2.60
|
“Level 3 Dispute” has the meaning set forth in Schedule D.
|
2.61
|
“Level 4 Dispute” has the meaning set forth in Schedule D.
|
2.62
|
“License Orders” are the License Orders entered into between Provider and USCC under and pursuant to the terms of the SLMA, as such License Orders may be amended from time to time.
|
2.63
|
“Maintenance Orders” means the Maintenance Orders entered into between Provider and USCC under and pursuant to the terms of the SLMA, as such Maintenance Orders may be amended from time to time.
|
2.64
|
“Managed Services” means those Services provided by Provider under the terms of the MSOWMS or any Managed Services Statement of Work entered into by the parties pursuant to the terms of the MSOWMS. For the avoidance of doubt, all Managed Services shall be Services under the terms of the Agreement. For further avoidance of doubt, any reference to “Services” in the MSOWMS or any Managed Services Statement of Work shall be a reference to “Managed Services” and not to other Services that may be provided by Provider pursuant to any Statement of Work under the Agreement other than the MSOWMS or a Managed Services Statement of Work under the MSOWMS.
|
2.65
|
“Managed Services Statement of Work” or “MSSOW” has the meaning set forth in Section 1.1 of the MSOWMS.
|
2.66
|
“Mass Order” means two or more orders submitted together to execute generally similar requests.
|
2.67
|
“Master Statement of Work for Managed Services” or “MSOWMS” means the document to which this Appendix A is attached, including all attachments, Appendices, Exhibits, and Schedules thereto.
|
2.68
|
“Measurement Period” has the meaning set forth in Schedule B.
|
2.69
|
“MSOWMS Effective Date” has the meaning specified in the introduction to the MSOWMS.
|
2.70
|
“MSSOW1” means that certain 2019 Managed Services Statement of Work No. 1 dated as of October 1, 2019 (as may be amended from time to time) between USCC and Consultant and entered into pursuant to and under the terms of the MSOWMS.
|
2.71
|
“Non-Satisfied Exit Criteria” has the meaning set forth in Section 5.2 of Schedule A to the MSOWMS.
|
2.72
|
“Non-Satisfied Notice” has the meaning set forth in Section 5.2 of Schedule A to the MSOWMS.
|
2.73
|
“Notice of Non-Receipt” has the meaning set forth in Section 5.3 of Schedule A to the MSOWMS.
|
2.74
|
“Ongoing Tools” has the meaning set forth in Section 8.2(a) of the MSOWMS.
|
2.75
|
“Order Management System” or “OMS” means, as the context requires: (a) the module of Amdocs Customer Management previously known as “Amdocs Ordering” that is licensed by Amdocs to USCC in accordance with the License Orders (as may be modified by Amdocs pursuant to the Maintenance Orders); (b) the interconnected grouping of manual and electronic processes within TOPS that utilize and/or are built around such module; and/or (c) the functional area (including personnel resources) that manages the service order lifecycle and helps fulfill complex and bundled orders by ensuring that the proper sequence of related interdependent tasks is successfully completed.
|
2.76
|
“Pass-Through Charges” has the meaning set forth in Section 1.4 of Schedule C.
|
2.77
|
“Pending Exit Criteria” has the meaning set forth in Section 5.4 of Schedule A to the MSOWMS.
|
2.78
|
“Performance Requirements” has the meaning set forth in Schedule B.
|
2.79
|
“Person” means any natural person, corporation, limited liability company, limited liability partnership, general partnership, limited partnership, trust, association, governmental organization or agency, or other legal person or legally constituted entity of any kind.
|
2.80
|
“Post-Assumption Plan” has the meaning set forth in Section 5.4 of Schedule A to the MSOWMS.
|
2.81
|
“Product Tools” are those Ongoing Tools identified as “Product Tools” in an attachment to an MSSOW.
|
2.82
|
“Production Environment” means the hardware, middleware and operating system software that is utilized in order to make commercial use of TOPS and/or DXP in connection with the provision of services, billing for such services and customer care and relationship management for USCC’s customers.
|
2.83
|
“Proposal” has the meaning set forth in Appendix F.
|
2.84
|
“Provider Disaster Recovery Plan” or “P/DRP” has the meaning set forth in Schedule E.
|
2.85
|
“Provider Personnel” means employees, representatives, contractors, Subcontractors, and agents of Provider and its Subcontractors.
|
2.86
|
“Provider Service Locations” are those Service Locations of Provider identified as “Provider Service Locations” in Schedule F of the MSOWMS or an attachment to an MSSOW.
|
2.87
|
“Remedy” means the BMC software incident management tool implemented and used by USCC to create, log, route and escalate support tickets.
|
2.88
|
“Remedy Ticket” means an incident ticket within Remedy.
|
2.89
|
“Resource Unit” means the unit of Services which is attributable to a specified Resource Unit Rate. For example, if a Resource Unit Rate exists and is defined as being charged “per FTE hour” the Resource Unit applicable to such Resource Unit Rate will be one (1) FTE hour.
|
2.90
|
“Resource Unit Rate” means the Service Fees chargeable by Provider to USCC for one Resource Unit.
|
2.91
|
“Request” has the meaning set forth in Appendix F.
|
2.92
|
“Required Consents” means the consents (if any) required to be obtained: (i) to assign or transfer to Provider USCC licensed Third-Party Software, Third-Party Contracts or Equipment Leases (including related warranties); (ii) to grant Provider the right to use and/or access the USCC licensed Third-Party Software in connection with providing the Services; (iii) to grant USCC and its Affiliates the right to use and/or access the software owned by Provider, Third-Party Software and Equipment acquired, operated, supported, used, or required to be used by Provider in connection with providing the Services; (iv) to assign or transfer to USCC, its Affiliates or their designee(s) any Covered Work Product, (v) to assign or transfer to USCC, its Affiliates or their designee(s) Provider owned software, Third-Party Software, Third-Party Contracts, Equipment Leases or other rights following the Term to the extent provided in the MSOWMS; and (vi) all other consents required from third parties in connection with Provider’s provision of the Services or performance of its obligations hereunder.
|
2.93
|
“Revenue Assurance” means the function that is responsible for issues related to billing and revenue collection.
|
2.94
|
“RTO” means Recovery Time Objective.
|
2.95
|
“RVR” means Revenue Variance Report.
|
2.96
|
“Satisfied Notice” has the meaning set forth in Section 5.2 of Schedule A to the MSOWMS.
|
2.97
|
“Service Fees” has the meaning set forth in Schedule C.
|
2.98
|
“Service Level” or “SLA” means the specific performance metrics measuring the quality, efficiency or other metric regarding Provider’s performance of the Services, as set forth in Schedule B to the MSOWMS.
|
2.99
|
“Service Level Components” has the meaning set forth in Schedule B.
|
2.100
|
“Service Level Credit” has the meaning set forth in Schedule B.
|
2.101
|
“Service Level Default” has the meaning set forth in Schedule B.
|
2.102
|
“Service Level Measurement” has the meaning set forth in Schedule B.
|
2.103
|
“Service Level Target” has the meaning set forth in Schedule B.
|
2.104
|
“Service Location” shall mean an approved location from which Provider may provide Services as identified in a Schedule to the MSOWMS or in an applicable MSSOW.
|
2.105
|
“Service Tools” are those Ongoing Tools identified as “Service Tools” in an attachment to an MSSOW.
|
2.106
|
“Services” means all the services to be provided by Provider hereunder.
|
2.107
|
“SLMA” or “Software License and Maintenance Agreement” means the August 17, 2010 Software License and Maintenance Agreement by and between USCC Services, LLC (successor-in-interest to United States Cellular Corporation) and Amdocs Tethys Limited (successor-in-interest to Amdocs Software Systems Limited).
|
2.108
|
“SME Change” has the meaning set forth in Section 3.1(g) of the MSOWMS.
|
2.109
|
“Subcontractor” means each Affiliate of Provider and each third party with which Provider or another subcontractor of Provider (of any tier) has entered into a contract to perform for Provider in connection with Provider’s delivery of Services under the MSOWMS or any Managed Services Statement of Work.
|
2.110
|
“System” means an interconnected grouping of manual or electronic processes, including Equipment, software and associated attachments, features, accessories, peripherals and cabling, and all additions, modifications, substitutions, upgrades or enhancements to such System, to the extent a Party has financial or operational responsibility for such System or System components hereunder. System shall include all Systems in use or required to be used as of the Commencement Date, all additions, modifications, substitutions, upgrades or enhancements to such Systems and all Systems installed or developed by or for USCC, its Affiliates or Provider following the Commencement Date.
|
2.111
|
“Suite” means the Amdocs proprietary software products and modules that are licensed by Amdocs to USCC in accordance with License Order No. 1, License Order No. 2, License Order No. 3, and any subsequent License Order as defined in and pursuant to the SLMA) between USCC and Consultant (collectively the “USCC License Orders”), together with the MicroTelecom proprietary software products licensed by Amdocs to USCC in accordance with the USCC License Orders all as amended from time to time. For clarification, the Suite does not include Consultant’s Bridgewater affiliate’s AAA (authentication, authorization, and accounting) products or the Service Control Platform (SCP/ NBU).
|
2.112
|
“Termination Assistance Commencement Date” has the meaning set forth in Section 11.5(b) of the MSOWMS.
|
2.113
|
“Termination Assistance Period” has the meaning set forth in Section 11.5(b) of the MSOWMS.
|
2.114
|
“Termination Assistance Services” has the meaning set forth in Section 11.5(a) of the MSOWMS.
|
2.115
|
“Third-Party Contractor” means a third party engaged on an outsourcing or similar basis to provide services to the engaging party.
|
2.116
|
“Third-Party Contracts” means all agreements between third parties and USCC that are relevant to the Services.
|
2.117
|
“Third-Party Materials” has the meaning specified in Section 8.1 of the MSOWMS.
|
2.118
|
“Third-Party Software” means all computer software licensed by either USCC or Provider in connection with the Services and Deliverables from parties not affiliated with USCC or Provider.
|
2.119
|
“TOPS” means (a) the Suite, excluding any Software licensed under the License Order that is a component of the Digital Platform (including the Software licensed under Sections 2.1(b), 2.1(c) and Section 2.1(d) of the Amended And Restated License Order No. 2); (b) Configurations to the Suite; (c) Customizations to the Suite, and (d) interfaces to and from the aforementioned components, including, but not limited to, integrations with USCC’s legacy systems and third-party providers (such as USCC’s print vendor, payment processors, commissions, collections and financial systems), in each case of (b), (c) and (d) giving effect to the exclusion in (a), in accordance with interface design documents agreed upon by the parties.
|
2.120
|
“Transition Fees” has the meaning set forth in Schedule C.
|
2.121
|
“Transition Milestone” means any activity or Deliverable required to be completed pursuant to the Transition Plan for which a date or time for completion is specified.
|
2.122
|
“Transition Plan” has the meaning set forth in Schedule A to the MSOWMS.
|
2.123
|
“Transition Services” has the meaning set forth in Section 2.3 of the MSOWMS.
|
2.124
|
“Transitioned Employees” means USCC employees whose roles with USCC are eliminated as a result of USCC entering into the MSOWMS or a Managed Services Statement of Work thereunder and who are hired by or transitioned to Provider pursuant to the terms of an applicable MSSOW.
|
2.125
|
“Usage Acquisition” means the function of acquiring, formatting and rating/rerating usage records.
|
2.126
|
“USCC Competitor” means those Persons listed on Appendix B.
|
2.127
|
“USCC Data” shall mean, in or on any media or form of any kind: (a) all data or summarized data related to USCC, and all data indexing such data, including data that is in USCC’s databases or otherwise in USCC’s possession on the Commencement Date or at any time from such date through the last day of the Term; and (b) all other USCC records, data, files, input materials, processed data, reports and forms that may be received, computed, developed, used, or stored by Provider, or by any of Provider’s Subcontractors, for USCC in the performance of the Services.
|
2.128
|
“USCC Facilities” has the meaning specified in Section 5.3 of MSOWMS.
|
2.129
|
“USCC Functions” has the meaning specified in Section 5.1 of MSOWMS.
|
2.130
|
“USCC Personnel” means employees, representatives, subcontractors, and agents of USCC and its subcontractors.
|
2.131
|
“USCC Service Locations” are those Service Locations of USCC identified as “USCC Service Locations” in Schedule F of the MSOWMS or an attachment to an MSSOW.
|
2.132
|
“USCC Termination for Cause” has the meaning set forth in Section 11.2(a) of the MSOWMS.
|
2.133
|
“WARN Act” has the meaning set forth in Section 3.2 of the MSOWMS.
|
2.134
|
“Weighting Factor” has the meaning set forth in Schedule B.
|
2.135
|
“Web Evolution Solution”, “WE Solution”, “Digital Experience Platform”, or “DXP” means the solution consisting of software (and documentation) developed, configured, implemented, and integrated as applicable under the WE SOW, as well as additional Configurations, Customizations, interfaces, AEM, Adobe Target and other third-party software and integrations made thereto from time to time under this SOW or other written agreement signed by the parties.
|
2.136
|
“WE Project SOW” or “WE SOW” means that certain Web Evolution Project Statement of Work, dated June 18, 2018, as supplemented or amended, with respect to which Amdocs developed and deployed the Web Evolution Solution.
|
2.137
|
“WE Supplement”, means that certain Supplemental Statement of Work for the Web Evolution Solution (Number CW2519484) entered into between the parties and dated as of January 15, 2019.
|
2.138
|
“Work Product” means tangible and intangible work product, ideas, concepts, know-how and information and the writings in which any of the same are fixed (including, without limitation, all reports, computer software systems, routines, data models, technical data, processes, designs, code and documentation and systems, concepts and business information) and all proprietary rights (including, without limitation, rights under patent, copyright, trade secret and other similar laws) therein.
|
1.
|
AT&T Mobility LLC
|
2.
|
Cellco Partnership (Verizon Wireless)
|
3.
|
Sprint Communications, Inc.
|
4.
|
T-Mobile International AG
|
|
|
|
|
|
|
|
|
|
|
1.
|
Services
|
1.1
|
Provider shall perform the tasks and activities as described herein inclusive of Appendices and attachments to this MSSOW (all collectively referred herein as the “Services”).
|
1.2
|
The Services with respect to TOPS hosted in USCC’s environments are set forth in Sections 2 through 12 and the following Appendices:
|
1.3
|
The DXP Hosting and Operations Services are set forth in Section 13 of this MSSOW and the Appendices listed immediately below and additionally include those provisions (and the related Appendices) that are referred to in Section 13.18:
|
2.
|
Scope of Services for TOPS
|
2.1
|
The Services to be provided hereunder with respect to TOPS consist of the following four major functional areas (each a “Service Tower”):
|
2.1.1
|
Tier 2 Front-End and Back-End (as described in Section 6 of this MSSOW)
|
2.1.2
|
Tier 3/Tier 4 Support (as described in Section 7 of this MSSOW)
|
2.1.3
|
Billing Operations (as described in Section 8 of this MSSOW)
|
2.1.4
|
Infrastructure Support (as described in Section 9 of this MSSOW)
|
2.2
|
In addition, as part of the Services, Provider shall assign a Customer Operations Manager (the “COM”) to oversee the Service Towers and to be USCC’s main focal point for any questions and/or issues related to the Service Towers. The COM’s role is further described in Section 10 of this MSSOW.
|
2.3
|
In performing the Services, Provider shall comply with all of USCC’s Policies (as specified in Appendix C to the MSOWMS).
|
2.4
|
Provider Personnel shall be available on a [***] per day basis as required to perform the Services in adherence with the SLAs and KPIs identified in Schedule B to the MSOWMS. Provider shall monitor Provider’s performance relative to the SLAs and KPIs and provide to USCC reports indicating Provider’s performance against the SLAs and KPIs (including exception details) as described in Schedule B to the MSOWMS.
|
2.5
|
Twice each calendar year, Provider will export into USCC’s SharePoint, or other system reasonably designated by USCC, the USCC-specific data from Provider’s knowledge base for each of the Service Towers.
|
2.6
|
In connection with the performance of the Services hereunder, Provider will cooperate with USCC Third-Party Contractors whose systems or applications interface with TOPS with respect to such interfaces. Provider communications with USCC Third-Party Contractors will follow USCC-provided procedures, processes and guidelines including escalation requirements. Provider will communicate directly with such third parties, except for those specific third parties identified by USCC as ones with whom USCC retains the communication interface for some period of time. USCC expects to phase in certain third-party communication interfaces with Provider over time to minimize transition risk. At any time and from time to time, USCC may modify the status of the communication interface with any third party. Until such time as USCC may transition each communications interface to Provider, Provider will communicate with USCC with respect to such third parties with whom USCC has retained the communication interface. In all cases (regardless of whether Provider communicates directly with such third parties or USCC requires Provider to communicate indirectly with such third parties through USCC as set forth herein), Provider will work with such third parties in accordance with USCC-specified procedures, processes and guidelines to timely and cooperatively investigate and resolve any inbound or outbound file transfer or other interoperability Issues, Incidents or Problems. Provider will escalate to USCC any issues related to cooperation or communication between Provider and any USCC Third-Party Contractor, but in no event will Provider be responsible for the performance of any USCC Third-Party Contractor.
|
2.7
|
Provider will deliver the Deliverables identified in Appendix 15 to this MSSOW. With respect to Deliverables identified as “Reports” in such Appendix:
|
a.
|
The number, name, frequency and nature of such Deliverables can be reduced, modified, increased and/or substituted at any time upon the parties’ written agreement at a USCC senior manager level or above and at a Consultant manager level or above.
|
b.
|
For each Deliverable that is added to such Appendix after the Effective Date, Amdocs shall submit to USCC a template for such Deliverable, and USCC shall have [***] days after receipt of such template to Accept such template or to provide to Amdocs revisions to such template, and Amdocs shall revise such template accordingly until Accepted by USCC acting reasonably. For the avoidance of doubt, Amdocs shall be obligated to deliver each such Deliverable only after its respective template is Accepted by USCC.
|
c.
|
Recurring versions of such Deliverables for which the applicable template has been Accepted or deemed Accepted under clause (b) in this Section shall not be subject to Acceptance by USCC; provided that if USCC identifies any errors or other Issues or problems with such Deliverables, the correction of such errors or other Issues shall be subject to the Incident Management process set forth in Appendix C to the MSOWMS.
|
d.
|
Except as otherwise provided in this MSSOW, the parties shall comply with the disaster recovery plan referenced in Appendix 12.
|
3.
|
Term/Termination.
|
3.1
|
The term of this MSSOW shall begin on the Effective Date and shall end on September 30, 2024, unless terminated earlier in accordance with its terms (the “Initial Term”). If not earlier terminated, this MSSOW shall be automatically renewed for up to six (6) annual renewal periods of one year each (each, a “Renewal Term”) unless on or before April 1, 2024, or April 1 of the then current Renewal Term, USCC notifies Consultant in writing of USCC’s intent not to so renew this MSSOW, in which case this MSSOW will expire at the end of the Initial Term or then-current Renewal Term, as applicable. Except to the extent set forth in this MSSOW, the terms and conditions during each such Renewal Term shall be the same as those applicable in the Initial Term or the immediately preceding Renewal Term, as applicable. The Initial term and all Renewal Terms are collectively referred to herein as the “Term”.
|
3.2
|
The parties’ rights to terminate this MSSOW prior to the Expiration Date include those set forth in Section 11 of the MSOWMS. With respect to Section 11.2(b) of the MSOWMS, USCC shall have the right to terminate for convenience the MS Bundle of which this MSSOW is a part effective on or after September 30, 2022, by (a) providing written notice to Provider at least 90 days prior to the effective date of such termination specified in such written notice; and (b) paying to Provider the termination fee therefor set forth in Appendix 10.2 to this MSSOW which fee shall be billed by Provider to USCC on the effective date of termination. For purpose of clarification, USCC shall not have the right to terminate this MSSOW or the MS Bundle of which it forms a part for convenience effective prior to September 30, 2022.
|
4.
|
Definitions
|
4.1
|
“Configuration” means the capability achieved through configuration of parameters or functionality based on capabilities inherent in the existing code.
|
4.2
|
“Contract Year” means one of the consecutive 12-month periods during the Term (as defined in Section 3.1), starting on the Effective Date or on any anniversary thereof.
|
4.3
|
“Customization” means the capability achieved by performing changes to existing code (e.g., via Java, C++) (including adding new code) using standard product toolkits.
|
4.4
|
“Defect” means (A) with respect to the UDP Solution, a material deviation between the UDP Solution and the UDP Specifications; and (B) with respect to TOPS and/or DXP, a material deviation from the TOPS Specifications and/or DXP Specifications, as applicable.
|
4.4.1
|
For the purpose of this Section 4.4, “TOPS Specifications” mean:
|
a)
|
The applicable specifications with the respect to TOPS set forth in the following documentation: (i) Annex O to the Statement of Work dated August 17, 2010 and amended as of July 6, 2011 (the “R1 SOW”); (ii) High Level Design (“HLD”) documents delivered under the R1 SOW; (iii) Interface Design Documents and final Impact Assessment documents associated with approved Projects and CRs in each case delivered by Amdocs and approved by USCC in connection with Statements of Work entered into at any time under the Agreement, including any amendments thereto, any PCRs thereunder and any Work Authorizations related thereto, including for the avoidance of doubt any such documents prepared under the Dev SOW including the Change Request Procedures set forth in Exhibit I to the Dev SOW, as those documents are defined in such Statements of Work;
|
b)
|
Documentation of Defect fixes with respect to TOPS recorded in QC tickets associated with Defects (as defined in the Original MSSOW1) opened prior to the Effective Date; and
|
c)
|
HLDs for Defect fix bundles delivered by Consultant (in an agreed-upon template) and approved by USCC as part of the Change Control Procedures as defined in Appendix F to the MSOWMS for Defects with respect to TOPS and opened after the Effective Date.
|
4.4.2
|
For the purpose of this Section 4.4, “DXP Specifications” mean:
|
a)
|
The applicable specifications with respect to the DXP referenced in the following documentation: (i) the WE SOW and the WE Supplement; (ii) Interface Design Documents and final Impact Assessment documents associated with approved Projects and CRs in each case delivered by Amdocs and approved by USCC in connection with Statements of Work entered into at any time under the Agreement, including any amendments thereto, any PCRs thereunder and any Work Authorizations related thereto, including for the avoidance of doubt any such documents prepared under the Dev SOW including the Change Request Procedures set forth in Exhibit I to the Dev SOW, as those documents are defined in such Statements of Work;
|
b)
|
Documentation of WE Defect fixes (as defined in the WE SOW) with respect to the DXP recorded in QC tickets associated with WE Defects opened prior to the Effective Date; and
|
c)
|
HLDs for WE Defect fix bundles delivered by Consultant (in an agreed-upon template) and approved by USCC as part of the Change Control Procedures as defined in Appendix F to the MSOWMS for Defects with respect to DXP and opened after the Effective Date.
|
4.4.3
|
For the purpose of this Section 4, “UDP Specifications” mean:
|
a)
|
UDP IA (as defined in Section 3.1.4 of Exhibit C to the Dev SOW); and
|
b)
|
Documents associated with approved Projects and CRs in each case delivered by Amdocs and approved by USCC in connection with the Dev SOW.
|
4.4.4
|
In the event of a conflict between the different TOPS Specifications documents and/or DXP Specifications documents or between the different UDP Specifications documents, the applicable specifications contained in the document most recently created and agreed upon by the parties shall take precedence.
|
4.5
|
“Dev SOW” means that certain 2019 Development Statement of Work being entered into by the parties commensurate with this MSSOW.
|
4.6
|
“Dynamic Content” means (i) content that resides in DXP, other than Static Content, that is integrated with other data elements existing within DXP, or (ii) content that resides outside DXP that is integrated with DXP content.
|
4.7
|
“End-to-End” means (a) with respect to the Production Environment and TOPS training environment, all of the associated hardware, software, resources, services, processes and transactions; or (b) with respect to a process, all of the subprocesses and activities and the sequence required to accomplish the goals of the process from the initiation of the process through to completion of the process.
|
4.8
|
“Environment Owner” means the USCC personnel responsible for maintaining the relevant environment.
|
4.9
|
“Incident” means an unplanned interruption or failure of TOPS functionality (in whole or in part) or a degradation in the performance of TOPS or conditions that indicate that such unplanned interruption, failure or performance degradation is likely to occur.
|
4.10
|
“Incident Record” or “Incident Ticket” means a record containing the details of an Incident as such record is updated to document the actions taken as part of the End-to-End resolution process.
|
4.11
|
“Issue” means a concern raised by one or more USCC Personnel or Provider Personnel.
|
4.12
|
“MSSOW2” means that certain 2019 Managed Services Statement of Work No. 2 being entered into by the parties commensurate with this MSSOW.
|
4.13
|
“Off-Cycle Release” means a bundle of Scope Items that contains new functionality and/or enhancements to TOPS and/or DXP that are developed within one or more PIs (as defined in Section 1.42 of the Dev SOW) and (i) are candidates to be deployed outside of a Major Release, (ii) can be deployed within one or more Daily Maintenance Windows (as defined in Section 2.27 of Exhibit A of the MSOWMS), (iii) shall not have an impact on the Service Level Agreements set forth in Appendix 18 to this MSSOW, and (iv) will not include any of the following: (a) database structure changes, (b) large data update scripting, (c) a requirement for bill validation testing, (d) a requirement for revenue recognition testing, (e) a requirement for Performance Testing (as defined in MSSOW2), or (f) a requirement for full Regression Testing (as defined in MSSOW2).
|
4.14
|
“Problem” means the cause of one or more Incidents which may be uncovered through investigation, root cause identification, and other actions that occur as part of the Problem Management Process.
|
4.15
|
“Problem Record” means a record containing the details of a Problem as such record is updated to document the actions taken as part of the End-to-End resolution process.
|
4.16
|
“Release” means a bundle of Projects and/or CRs (all as defined in Section 2.1 of the Dev SOW) that are delivered and deployed to production as part of an updated comprehensive code build of TOPS and/or DXP. A Release will be designated by USCC as either a “Major Release” or an Off-Cycle Release.
|
4.17
|
“Ticket Management” means management of the overall lifecycle of an Incident Ticket including triaging, providing status updates, escalating (as needed), providing workarounds and tracking root cause resolutions.
|
5.
|
Privacy, Data Security and Regulatory Process and Control Requirements
|
5.1.
|
Provider, while executing the Services, shall comply with the Sarbanes-Oxley Act of 2002 (“SOX”), ISO 27001:2013, as updated prior to the Effective Date, and the then-current version of PCI-DSS.
|
5.2.
|
Provider shall comply with the operational processes listed in Appendix 5 to this MSSOW (each an “Operational Process”) while performing the Services. The processes listed in Appendix 5 to this MSSOW include the SOX compliance controls for which Provider is responsible.
|
5.2.1.
|
After the Effective Date, if USCC requires revisions or additions to any of the process mapping flows and controls related to SOX compliance contained in the Operational Processes in order to remain SOX compliant, then USCC shall notify Provider of such required revisions and/or additions (each such notice, a “Requirements Notice”), and the parties shall use all commercially reasonable efforts to complete such revisions and additions within [***] days after Provider’s receipt of the applicable Requirements Notice (or if not completed within such [***]-day period, then as soon as possible thereafter). Subject to the foregoing, if Provider disputes whether such revisions and/or additions are necessary for USCC’s SOX compliance, then within ten Business Days after Provider’s receipt of the applicable Requirements Notice, Provider shall notify USCC that Provider is disputing whether such revisions and additions are necessary for USCC’s SOX compliance, and such notice shall specify Provider’s fees (using the manpower rates set forth in Schedule C of the MSOWMS) to complete such revisions and additions as well as Provider’s intention to seek payment therefor from USCC. Such dispute shall be subject to the informal dispute resolution process set forth in Section 2 of Schedule D to the MSOWMS; provided, however, that solely for such purpose, the last sentence of Section 2.2(b)(iv) of Schedule D to the MSOWMS shall be deemed to be replaced with the following:
|
5.2.2.
|
If, after any such resolution of a Level 4 Dispute by USCC’s Vice President of Information Technology, Provider notifies USCC that the Dispute is not resolved to Provider’s satisfaction, then within [***] Business Days after such written notice, such Dispute shall be submitted to arbitration in accordance with the terms and conditions set forth in Section 11.17(b) of the Agreement, except that (A) such arbitration shall be conducted by the arbitrator agreed upon by the parties pursuant to Section 3.7 of Schedule D to the MSOWMS; (B) the arbitrator shall render a decision regarding the disposition of such Dispute within [***] Business Days after such Dispute is submitted to arbitration, during which time the parties shall have the opportunity to present their positions to the arbitrator who shall take into consideration: (I) USCC’s past compliance experience (whether unique to USCC or otherwise) as well as advice received by USCC from its independent and internal auditors and other relevant subject matter experts, and (II) solely to the extent that Provider can demonstrate that Provider presented the following to USCC in writing prior to USCC submitting such Dispute to arbitration: alternative methods to achieve compliance other than those contained in the Requirements Notice as well as advice received by Provider from Provider’s independent and internal auditors and other relevant subject matter experts; and (C) the arbitrator shall also determine whether Provider failed to act reasonably in contesting such resolution by USCC’s Vice President of Information Technology and whether USCC’s Vice President of Information Technology acted reasonably in determining such resolution. If the arbitrator determines that either party failed to act reasonably in contesting or determining such resolution, as applicable, then the party determined to have acted unreasonably shall bear the entire cost of the arbitration including, without limitation, the other party’s reasonable attorneys’ fees and expenses.
|
5.2.3.
|
For the avoidance of doubt, USCC shall only be required to pay Provider’s fees to complete such revisions and additions upon a finding that such revisions and additions were not necessary for USCC’s SOX compliance.
|
5.2.4.
|
[RESERVED]
|
5.3.
|
Provider will maintain a central repository containing all relevant process and control documentation set forth in Appendix 5 to this MSSOW applicable to Provider in providing the Services. Documents in such repository will serve as the “documents of record” for such processes and controls managed under this MSSOW. Such repository will be a segregated directory accessible only by USCC resources (including impacted business stakeholders) and Provider Personnel with a need to know in connection with the Services. Each party will identify and notify the other party of potential process or control changes in the interaction by Provider with USCC that, to its knowledge, may impact USCC’s policies, controls, processes or procedures. Whenever USCC reasonably determines that such a process or control change in the interaction by Provider with USCC is required that may impact USCC’s policies, control environment, controls, processes and procedures, USCC shall reasonably determine, in consultation with Provider, the required process or control changes, and within ten days after such determination, Provider shall make the necessary additions or edits to such documentation as reasonably directed by USCC to reflect such process and/or control changes and shall provide the most current versions of such documentation to USCC for review. Within [***] days after USCC’s receipt of each updated version of the relevant process and controls documentation, USCC will either provide written confirmation to Amdocs that the revised documentation is acceptable or provide to Amdocs in writing the revisions that are required to make such documentation reflect such agreed-upon process and/or control changes. Within [***] days after Amdocs’ receipt of such revisions, Amdocs shall process such revisions into the documentation and update the repository accordingly. Within [***] days after the end of each calendar quarter, Provider shall confirm to USCC in writing that the documentation in the repository is current as of the end of the immediately preceding calendar quarter.
|
5.3.1.
|
After each calendar quarter, Provider shall participate in SOX management testing conducted by USCC, provided that, if such participation requires more than [***] hours of Provider Personnel time in any calendar quarter, Provider shall be entitled to charge USCC for the number of hours in excess of such [***] hours at the manpower rates set forth in Section 2.2 of Schedule C to the MSOWMS.
|
5.3.2.
|
At any time, if USCC is concerned that a process or control for SOX compliance set forth in Appendix 5 to this MSSOW is not in compliance, USCC will provide written notice to Provider that identifies the potential compliance issue and any facts that are available to USCC forming the basis for USCC’s concern(s). Within [***] days after receipt of such notice, Provider will respond to USCC in writing with any information that Provider may have that is relevant to such compliance issue(s). If, after reviewing Provider’s response, USCC determines that the issue(s) has the potential to be significant and therefore merits further investigation, USCC may, upon written notice to Provider at least [***] days prior to commencing an audit under this Section 5.3.2, through an independent auditor that is a registered public accounting firm nationally recognized in the United States and qualified to perform a SOX audit (“SOX Auditor”), subject to USCC and such SOX Auditor executing Provider’s relevant standard confidentiality/nondisclosure agreements, and at USCC’s expense, audit Provider’s processes and/or controls related to such potential compliance issue(s). If any such audit reveals any significant issues (or [***] or more insignificant issues that taken together become significant) related to such processes and/or controls, then Provider will remediate the non-compliance according to the written remediation recommendation and plan (including the timeline therefor) provided by the SOX Auditor. USCC may, through such auditor, at USCC’s expense, perform additional audit procedures in USCC’s reasonable discretion to ensure that Provider properly implemented all remediation plan activities.
|
5.4.
|
[RESERVED]
|
5.5.
|
Administrative Virtual Desktop Infrastructure (“Admin VDI”)
|
5.5.1.
|
USCC shall procure and make available to Provider the license quantities (the “Initial Quantities”) of the Third-Party Software listed in Appendix 10 to this MSSOW for installation by USCC on (i) USCC’s Admin VDI or another USCC access tool that provides access to TOPS environments for use by Provider Personnel in connection with such Provider Personnel’s access to TOPS environments in performance of the Services in accordance with the MS Bundle, or (ii) a USCC-provided PC. With respect to the alternative USCC access tool referenced in the preceding sentence, if Consultant's expenses or resource utilization increases as a result of the use of such alternative access tool, Consultant will be entitled to invoice USCC additional fees therefor. USCC shall be responsible for all fees and expenses associated with the Initial Quantities. The procurement of any additional license quantities of such Third Party Software for use by Provider as described in this Section 5.5 (the “Additional Quantities”) is subject to USCC’s approval, provided that USCC hereby approves the Pre-Approved Additional Quantities specified in Appendix 10 to this MSSOW. USCC shall be responsible for all fees and expenses associated with such Additional Quantities of Third-Party Software which are listed as under USCC’s financial responsibility in Table 4 of Appendix 10.1 to this MSSOW and will acquire the Additional Quantities specified under the USCC-required Additional Quantities immediately following the Effective Date. Provider shall be responsible for all fees and expenses associated with such Additional Quantities of Third-Party Software which are listed as under Provider’s financial responsibility in Table 4 of Appendix 10.1 to this MSSOW. Provider shall comply with the applicable licensor’s terms and conditions governing Provider’s use of all such Third-Party Software.
|
5.5.2.
|
Such access shall require two factor authentication or other security methods designated by USCC, provided that if Consultant's expenses or resource utilization increases as result of the use of such other access tool, Consultant will be entitled to invoice USCC additional fees therefor.
|
5.5.3.
|
Except as set forth in Section 5.5.1, all software that Provider may desire to use at its discretion to access directly TOPS in connection with the performance by Provider of the Services in accordance with the MS Bundle is subject to USCC’s prior approval and installation by USCC on the Admin VDI. When seeking such approval from USCC for any such software, Provider shall provide to USCC a copy of the applicable licensor’s terms and conditions that govern installation by USCC on the Admin VDI and Provider’s use of such software. If USCC approves such software, it shall be added to Appendix 10 to this MSSOW. Provider shall pay all fees and expenses associated with such software to the licensor of such software prior to delivery of such software to USCC for installation on the Admin VDI. Provider and USCC shall comply with the applicable licensor’s terms and conditions that govern installation by USCC on the Admin VDI, and Provider shall comply with the applicable licensor’s terms and conditions that govern Provider’s use of such software. For the avoidance of doubt, USCC will not use such software under the licenses obtained by Provider pursuant to this Section; provided that if USCC is required to use such software together with Provider under licenses obtained by Provider pursuant to this Section, then USCC shall comply with the applicable licensor’s terms and conditions that govern USCC’s use of such software.
|
5.5.4.
|
Each party shall be solely responsible for such party’s acts and omissions in connection with the software listed in Appendix 10 to this MSSOW and associated licenses and the Admin VDI.
|
5.6.
|
For the avoidance of doubt, in the event that USCC discloses to or otherwise grants Consultant access to USCC Confidential Information in USCC’s Systems (including, without limitation, via virtual private network) in order to perform Services under this MSSOW, but USCC does not deliver such USCC Confidential Information to Consultant, then the requirements set forth in Section 1 of Exhibit G of the Agreement shall not apply to such USCC Confidential Information while in USCC’s Systems.
|
6.
|
Tier 2 Front-End and Back-End
|
6.1.
|
Tier 2 Service Desk. Provider shall resolve Incidents arising out of or in connection with TOPS as identified in the tickets opened in USCC’s Remedy system. The activities include the following:
|
a.
|
Monitor incoming calls from USCC regarding urgent and escalated tickets that require immediate attention per the Ticket Escalation Flow referenced in Appendix 5 to this MSSOW.
|
b.
|
Monitor incoming tickets from USCC’s Remedy system in Provider’s “Unified Ticketing System” (“UTS”) for all applications Issues and escalated user-support Issues.
|
c.
|
Perform Ticket Management and provide resolution based on known solutions and knowledge base.
|
d.
|
Perform initial triage of tickets and route tickets to:
|
(i)
|
Provider’s Order to Activation team;
|
(ii)
|
Provider’s Tier 3 Support team for all applications-related Issues;
|
(iii)
|
Provider’s infrastructure team for all configuration-related Issues; and
|
(iv)
|
USCC’s originator of the ticket for any IT-, System-, Network- and Storage-related Issues that are under USCC’s responsibility pursuant to Section 9.9.
|
e.
|
To the extent that the applicable mass scripts and recurring scripts have been previously approved by USCC through the “IS Change Management Process” as described in Section 3 of Appendix C of the MSOWMS, run known solutions with such mass scripts and recurring scripts. If a new script is required to resolve a ticket, Provider will seek USCC’s approval to run such script via the IS Change Management Process.
|
f.
|
Enhance knowledge base for Tier 2 by working with Tier 3/Tier 4 Support teams.
|
g.
|
Provide USCC with knowledge base updates and known solutions for USCC’s Tier 1 knowledge base to enable first-call resolution by USCC’s Tier 1.
|
h.
|
Manage Incident- and operational status-related communications both internally and with USCC.
|
i.
|
Escalate Severity 1 Incidents and Severity 2 Incidents to USCC’s Incident Management team.
|
j.
|
Create and manage root cause analysis (“RCA”) and root cause resolution actions for Severity 1 Incidents and Severity 2 Incidents including (i) coordinating with all relevant Provider teams; and (ii) providing details (including ongoing status updates) to the USCC Problem Management team.
|
k.
|
Provide end-to-end management of all Problem Records.
|
l.
|
[RESERVED].
|
m.
|
Manage USCC customer-level escalations in coordination with USCC Tier 1 Support for rapid service restoration.
|
n.
|
Inform USCC about any third-party interface-related Issues (to the extent known to Provider) so that USCC can engage the relevant third party for resolution. If the third party is managed by Provider, Provider will inform USCC and also work with the third party to achieve resolution.
|
o.
|
Provide written communication to USCC’s Incident Management team regarding system errors encountered by front-line users that are causing repeated fallout and/or multiple tickets, and such communication shall include guidance on the process that should be followed to avoid such errors.
|
p.
|
Perform Ticket Management including tickets originated by the following USCC group functions:
|
(i)
|
IS Support Center. The IS Support Center supports the handling of Remedy tickets that do not qualify for handling by any of the other three teams described in this Section 6.1(p) and also handles escalations and Severity classification disputes.
|
(ii)
|
Billing Business Support (“BBS”). The BBS supports the handling of Remedy tickets for business customers/calls regarding billing and/or finance related to TOPS.
|
(iii)
|
Business Escalation Queue (“BEQ”). The BEQ supports handling of Remedy tickets for business customers/calls related to TOPS that do not involve billing and/or finance.
|
(iv)
|
TOPS Escalation Queue (“TEQ”). The TEQ supports handling of Remedy tickets for customers/calls (other than business customers/calls) related to TOPS.
|
q.
|
Communication between Tier 2 Support and non IS ticket initiators will be only through the ticket interface unless authorized by USCC’s IS department. Any communication outside of specific ticket interaction with business will be handled by USCC.
|
6.2.
|
Production Management - Data Center Operations. Provider shall perform Production Management with Provider’s internal escalations handled by a Shift Manager and situations requiring escalation to USCC management handled by a Production Manager.
|
a.
|
Shift Manager. The “Shift Manager” manages Provider’s resolution of failed processes and critical Incidents (Severity 1 Incidents, Severity 2 Incidents and other Issues that put Provider’s performance of the Services at risk of Full Service Level Default or Partial Service Level Default (as defined in Schedule B to the MSOWMS)), manages the issuance of alerts from Service Level Dashboard, and obtains updates from other Amdocs and/or USCC teams in cases of Issue evaluations and escalations. The Shift Manager is also responsible for managing the resolution of day-to-day production Incidents and escalating to the Production Manager in cases of critical Incidents as described above. The Shift Manager’s activities include the following:
|
(i)
|
Inform Provider Personnel and USCC Personnel that are designated by USCC (such USCC Personnel to include individuals working in the IS organization only) on the initiation and periodic status of Incidents, manage technical conference calls for such Incidents and record status of such Incidents in Provider’s notification system. For Incidents identified by Provider, the Shift Manager will initiate internal conference calls and inform USCC’s Incident Management team who will then initiate the USCC Incident Management process.
|
(ii)
|
Keep USCC informed regarding production Incidents and provide reasonably frequent updates (based upon the type of Incident) via email until the Incident is resolved.
|
(iii)
|
Participate and provide updates on ongoing Incident in the external conference calls initiated by USCC in accordance with the Incident Management process.
|
(iv)
|
Monitor Service Level Dashboard for any alerting situations and take actions as necessary to ensure that USCC has visibility to any such situations that may put Provider’s performance of the Services at risk of Full Service Level Default or Partial Service Level Default.
|
(v)
|
Manage and track changes into the Production Environment via USCC IS Change Management Process and Release Management processes and USCC tools.
|
(vi)
|
Escalate to Production Manager any unresolved Severity 1 Incidents and Severity 2 Incidents.
|
(vii)
|
At the end-of-shift turnover between shifts/sites, send to USCC Provider’s internal Incident summary.
|
(viii)
|
Follow-up on enhanced monitoring of recurring Incidents and other mitigation activities on a day-to-day basis and keep USCC informed thereof.
|
(ix)
|
Oversee all scheduling activities including nightly maintenance bounces and end-of-week and end-of-day activities.
|
(x)
|
Communicate to USCC in a timely manner, either directly or through the Production Manager, any change or variance in plans which create risk or output delay.
|
(xi)
|
Communicate to USCC any change or variance in operations that created Issues or did not follow defined procedures.
|
(xii)
|
Maintain production run books, internal/external escalation contact details, and emergency procedures.
|
b.
|
Production Manager. The “Production Manager” is accountable for TOPS Production Operations and is responsible for managing all critical Incident escalations from the Shift Manager including Severity 1 Incidents and Severity 2 Incidents as well as any Issues that could put Provider’s performance of the Services at risk of Full Service Level Default or Partial Service Level Default and overall monitoring of the Services. The activities include the following:
|
(i)
|
Manage communications between internal Provider teams and with USCC IS teams regarding critical Incident escalations from the Shift Manager including Severity 1 Incidents and Severity 2 Incidents as well as any Issues that could put Provider’s performance of the Services at risk of Full Service Level Default or Partial Service Level Default.
|
(ii)
|
Join conference calls initiated by Provider or USCC in order to address the resolution of an Incident so that Provider may provide its plan to restore TOPS functionality impacted by Incidents and to provide to USCC a description of the issue, impact, and actions being taken by Provider with respect to the Incident as well as requesting any information and/or action from USCC that Provider deems reasonably necessary. Provider will drive resolution of the issues identified on the conference call. If, however, an Issue is identified as outside of Provider’s scope, then USCC will drive resolution of such Issue, and Provider (A) will remain on the conference call until reasonably released by USCC, (B) will participate in technical resolution, and (C) will provide to USCC all relevant data upon which Provider reached that determination.
|
(iii)
|
Provide reasonably complete information to USCC on all production Incidents via direct contact with the USCC Incident Manager and via email to USCC IS leaders.
|
(iv)
|
Provide to USCC periodic updates (hourly, daily, weekly or as otherwise reasonably specified by USCC) until the Incident is resolved.
|
(v)
|
Engage the COM and other management team members for critical Incidents as per Provider’s escalation guidelines.
|
(vi)
|
Follow up on and manage recurring production Incidents.
|
(vii)
|
Escalate and coordinate resolution of at-risk or missed SLAs and KPIs.
|
(viii)
|
Serve as one of the key participants in build and implementation activities for releases of TOPS.
|
(ix)
|
Manage end-of-shift turnover between shifts at Provider’s sites.
|
6.3.
|
Application Support. Provider is responsible for managing all tickets requiring additional investigation after the tickets have been vetted by Provider’s Tier 2 Support group. This responsibility includes identifying and routing Defects for resolution by Tier 3/Tier 4 Support or Tier 5 Support. The activities include the following:
|
a.
|
Manage Tickets vetted by Tier 2 Support groups including Service Desk, Scheduling, Billing Operations and other groups. Examples include, without limitation, tickets related to the following:
|
(i)
|
RIM/RIM LITE/Sales/CRM/MSCC/CIM and all other TOPS applications.
|
(ii)
|
Billing/Batch Job failures.
|
(iii)
|
Quantification Impacts/Billing QA/ A/R /GL/Usage.
|
(iv)
|
Alerts from scheduling.
|
(v)
|
Event Processing.
|
b.
|
Use commercially reasonable efforts to attempt to automate to avoid repetitive manual tasks.
|
c.
|
Update Provider knowledge base in order to permit Provider to improve the handling of future similar issues.
|
d.
|
Automate and manage transmit process for all Billing, Usage and End of Day / End of Month reports.
|
e.
|
Fix all error records or error events including, without limitation, usage processing, payment, accounts receivable and other volume transactions.
|
f.
|
Apply credits or charges via the appropriate credit and charge tools pursuant to USCC’s instructions.
|
g.
|
Create and maintain USCC-approved data patch scripts and ensure that such scripts meet USCC-approved script standards.
|
h.
|
Participate in conference calls to provide application expertise for resolution of production Issues.
|
i.
|
Participate in preparation of Release implementation checklist and release readiness activities.
|
j.
|
Ensure that all applicable Provider teams are providing timely, complete and accurate data to USCC’s Defect Management team and USCC’s Test Management team as required.
|
6.4.
|
Testing Support - Sanity Testing. Prior to the end of each Daily Maintenance Window, Provider shall perform sanity testing of TOPS to ensure that all changes that occurred during the Daily Maintenance Window period are successful. Such sanity testing will also be performed to verify service restoration after each CRM-, RIM-, RIM LITE-, MCSS- and MicroTelecom-related Severity 1 Incident and Severity 2 Incident have been resolved. Details of sanity testing activities for each of the TOPS applications are listed in Appendix 6 to this MSSOW.
|
6.5.
|
Change Management. Provider shall manage and coordinate Provider’s activities in connection with all changes to the Production Environment and review requests for change approvals with USCC. The activities include the following:
|
a.
|
Use USCC’s Remedy system for all changes subject to USCC’s IS Change Management Process including the requirement to obtain prior approval from the USCC Change Approval Board (“CAB”) for any change made by Provider that could impact any USCC system or Provider’s service delivery.
|
b.
|
In connection with all communications related to USCC’s IS Change Management Process, manage all such communications with Provider’s organization and each third-party vendor that is a part of TOPS.
|
c.
|
Create and maintain a change schedule of upcoming releases and changes as part of USCC’s IS Change Management Process.
|
d.
|
Monitor and report on the implementation of USCC-approved changes made by Provider.
|
e.
|
Coordinate with USCC through USCC’s IS Change Management Process all changes that require service interruption.
|
f.
|
Conduct activities such as:
|
(i)
|
Create and submit requests for changes including coordination of detailed implementation plans inclusive of steps that need to be executed by USCC.
|
(ii)
|
Coordinate approval from USCC SMEs in advance of CAB meetings.
|
(iii)
|
Categorize each change and provide a description of its impact as described in Appendix 7 to this MSSOW.
|
(iv)
|
Schedule each change for deployment and verify the successful deployment of the change as part of the closure procedures that are part of USCC’s IS Change Management Process.
|
(v)
|
Communicate to USCC any variance from plan regarding timing, unsuccessful changes, incomplete or backed-out changes, and escalate to USCC according to USCC-defined processes.
|
(vi)
|
Upon receiving each USCC-approved change request, coordinate the deployment of Enterprise Product Catalog (“EPC”) changes into production.
|
(vii)
|
Assess and communicate to USCC the potential impacts and risks (if any) associated with the changes USCC introduces when publishing a new version of EPC (such changes to be governed by the IS Change Management Process, and if reasonably practicable, USCC shall inform Provider of such planned changes at least two weeks in advance).
|
6.6.
|
Order Management System Support (“OMS Support”). Provider shall manage all orders originating in TOPS including ensuring that orders are processed in a timely manner. The activities include the following:
|
a.
|
Escalate for resolution by Tier 3/Tier 4 Support, as appropriate, OMS Issues (including Stuck Orders causing delays/failures in processing of orders).
|
(i)
|
Execute USCC-approved (such approval to be obtained via the USCCs IS Change Management Process) work-around scripts provided by OMS Support, Tier 3 Support/Tier 4 Support or implement other short-term options to resolve order Issues.
|
(ii)
|
Apply automation to ensure quick recovery until a long-term solution is provided by Provider.
|
(iii)
|
Open Problem Records for unique order failures and manage such Problems to root cause resolution.
|
(iv)
|
Escalate Issues to Tier 3/Tier 4 Support.
|
(v)
|
Identify and propose to USCC solutions to improve order flow to help avoid Stuck Orders.
|
(vi)
|
Notify the Shift Management team about high-impact fallout Incidents.
|
(vii)
|
Priority 1 Stuck Orders resolved will be reported on a daily and monthly basis, as follows:
|
Priority 1 Stuck Orders - Cleared in 20 minutes
|
Priority 1 Stuck Orders - Cleared in 40 minutes
|
Priority 1 Stuck Orders - Cleared in 60 minutes
|
b.
|
Resolve Incidents by executing USCC-approved data patch scripts
|
c.
|
Perform routine analyses of the order trending/patterns. Details include the following:
|
(i)
|
Recommendations for improvement;
|
(ii)
|
Escalations of anomaly trends (e.g., spikes/drops in volumes when compared to previous similar timeframes); and
|
(iii)
|
Reprocessing of order fallout and exceptions which will be handled as Issues according to their respective impact and priority.
|
d.
|
Support the planning and execution of Mass Order activities (“MOA”) including (i) creating the implementation plan to be approved through the IS Change Management Process, and (ii) providing daily reports to USCC IS Operations regarding results of the MOA.
|
e.
|
Maintain, manage, and share with USCC the USCC-specific Methods & Procedures (“M&P”) and USCC-specific data from Provider’s knowledge base.
|
f.
|
Resolve high-priority escalations and tickets from USCC to ensure timely turnaround on order failures.
|
g.
|
Provide ordering expertise to USCC for ad hoc requests and involve a Provider Business Analyst if needed.
|
h.
|
Monitor and manage order fallout in TOPS as well as in Third-Party Software (including SAP).
|
i.
|
Perform sample audits and analyses of trends and fluctuations.
|
j.
|
Resolve Stuck Orders.
|
k.
|
Manage and resolve Remedy tickets related to Incidents in order flows.
|
l.
|
Use commercially reasonable efforts to attempt to automate the resolution of recurring Stuck Orders.
|
m.
|
Support USCC as needed for USCC’s interactions with its customers for the collection of data and/or coordination of changes to resolve Stuck Orders.
|
7.
|
Tier 3/Tier 4 Support
|
7.1
|
Participate in Incident Management Process. Participate in conference calls when Severity 1 Incidents and/or Severity 2 Incidents are raised and follow USCC’s Incident Management process and Problem Management process in order to find resolution and minimize the impact on USCC’s business. The activities that may be required include, without limitation, reviewing log files and queues and making necessary decisions for restoring TOPS. If an Incident requires an immediate data or code fix, Provider will provide such data or code fix. If an Incident is not code- or data-related, then it will be routed to the appropriate Provider or USCC team.
|
7.2
|
Triaging Defects. When a Defect is escalated by Provider’s Tier 2 Support team to Provider’s Tier 3/Tier 4 Support team using Provider’s ticket tracking system, Provider’s Tier 3/Tier 4 Support team will analyze the Defect and do one of the following:
|
a.
|
Provide a work-around if requested by the Tier 2 Support team;
|
b.
|
If a code fix is required, assign the Defect to the appropriate Provider development team and establish a target due date and/or release for Defect resolution; or
|
c.
|
If an Incident is not reproducible or is not a Defect, return it to Provider’s Tier 2 Support team.
|
7.3
|
Provide Fixes for Defects.
|
a.
|
When a code fix is required, Provider will provide the code fix, complete unit testing, send the fix to the appropriate testing team.
|
b.
|
After fixing the code, add to the Defect record in Quality Center an identification of the source of the issue (e.g., design gap or code error).
|
c.
|
If a Defect requires a fix to the Core Product, Provider’s Tier 3/Tier 4 Support team will work with Provider’s R&D team and will provide all details necessary to reproduce and fix the Defect. After Provider’s R&D team fixes the Defect, Provider’s Tier 3/Tier 4 Support team will integrate the Defect fix with other Defect fixes, if any, and will develop a deployment plan therefor.
|
d.
|
Providing impact, risk and feasibility assessment for Severity 1 Defects, Severity 2 Defects, escalated billing-related Defects and other prioritized business Defects.
|
7.4
|
Participate in Release Deployment. Provider’s Tier 3/Tier 4 Support team will participate in Release planning and obtain the necessary knowledge from the appropriate Provider development team. Such activities will include:
|
a.
|
Providing subject matter expertise in quality review of Release design including reviewing the functional approach as well as any operational or performance risks.
|
b.
|
Providing production expertise including data model knowledge.
|
c.
|
Reviewing all upcoming Release changes and providing recommendations with respect thereto as such team deems appropriate.
|
d.
|
Supporting implementation planning.
|
e.
|
Supporting testing team’s testing of Defect fixes.
|
f.
|
Coordinating development support during and immediately after deployment of each release.
|
g.
|
Supporting the COM and USCC’s business and IS stakeholders in understanding expected changes due to releases and impacts of releases on operational processes or parameters (known as post-release predictions).
|
8.
|
Billing Operations
|
8.1.
|
Scheduling. Provider shall run batch jobs, billing jobs, ad hoc jobs, bounces, and reruns; perform alert handling, manage failed jobs, and provide escalations to Shift Manager for critical Issues and Provider’s Application Support team for alerts and failures. This applies to all phases of all bill cycles (as well as consolidated billing) including final file delivery. The activities include the following:
|
a.
|
Run billing and batch jobs, TOPS-related jobs currently in both AMC Operational and Tivoli Work Scheduler.
|
b.
|
Execute EOD, EOW, EOM and nightly bounces.
|
c.
|
Monitor and manage timely resolution for the following:
|
(i)
|
Long-running billing and batch jobs.
|
(ii)
|
Usage Processing and related usage fallout (except as specified in Section 11 of this MSSOW).
|
(iii)
|
Billing and EOD executions.
|
(iv)
|
System alerts.
|
d.
|
Run CAB-approved ad-hoc scripts.
|
e.
|
Manage the following or escalate to Provider’s Application Support:
|
(i)
|
Job failures.
|
(ii)
|
Daemon down.
|
(iii)
|
Online bounces.
|
(iv)
|
Alerts.
|
(v)
|
Usage processing.
|
(vi)
|
Billing rejects.
|
f.
|
Notify the Shift Manager of Issues impacting SLAs and/or user/customer experience.
|
g.
|
Document solutions in knowledge base after discussing such solutions with other applicable Provider teams
|
h.
|
Assign SMEs to participate on conference calls for resolution of any production Issues related to batch jobs and billing
|
i.
|
Configure customer data for consolidated billing including MABEL and MobilSense.
|
8.2.
|
BIMS Tool. Provider shall make the BIMS Tool available to Provider Personnel and to USCC Personnel in the Information Systems (“IS”) organization and the Revenue Assurance (“RA”) organization as follows:
|
a.
|
At any one time, the aggregate total number of Administrative Users and Account Users who are actively querying data will be limited to seven.
|
b.
|
“Administrative User” means a user of the BIMS Tool who has rights to create and modify reports. USCC will be entitled to three Administrative Users.
|
c.
|
“Account User” means a user of the BIMS Tool who has rights to view reports and data that exist in TOPS or that are created by the Administrative Users. USCC will be entitled to 40 Account Users.
|
8.3.
|
QA Billing/Auditing. Provider shall audit sample bills, Usage/Traffic, and Cycle Management; generate Audit Reports for Accounts Receivable (“A/R”)/General Ledger (“GL”), and Billing; and manage communications for billing and audit Issues. The activities include the following:
|
a.
|
Billing QA.
|
b.
|
Billing and Accounts Receivable audits.
|
c.
|
Trending of billing audits.
|
d.
|
Management of bill validation as part of the release life cycle, including:
|
(i)
|
Run billing during testing of releases - limited to two bill cycles (or up to three additional bill cycles if USCC reasonably determines such additional cycles are necessary).
|
(ii)
|
Produce invoices and reports for USCC RA purposes.
|
(iii)
|
Review and prioritize with USCC the provision of Defect fixes by Provider that arise from the bill validations.
|
(iv)
|
Provide recommendations related to USCC’s “go/no-go” decisions for Releases.
|
(v)
|
Perform project planning in cooperation with USCC for bill validation activities and jointly execute such plans, provided that Amdocs shall retain overall responsibility for managing each such project.
|
e.
|
Audits of usage and event records.
|
f.
|
Audits of consolidator billing output.
|
g.
|
Reruns/fixes/additional batch jobs.
|
h.
|
Communicate with USCC IS related to (i) Bill Cycle timing and coordination; (ii) USCC approvals; (iii) sharing of best practices; (iv) process improvements; (v) reject and corrective handling; (vi) Issues and options for Bill Cycle activities.
|
8.4.
|
Cycle Management. Provider shall perform the Bill Cycle management activities including the following:
|
a.
|
Obtaining Bill Cycle approvals from USCC.
|
b.
|
Fulfilling information requests and marketing-related special requests.
|
c.
|
Monitoring production including monitoring of Bill Cycle performance, Bill Cycle QA, report delivery, End of Cycle (“EOC”), and electronic bill status.
|
d.
|
Performing analyses to predict (i) timing for successful/complete Bill Cycle runs, and (ii) timing to address/resolve rejected and held bills.
|
e.
|
Executing processes to confirm that billing balances post to customer accounts after each Bill Cycle.
|
f.
|
Performing Billing Audit Support including the handling of ad-hoc requests related to potential issues found during USCC’s billing audit, billing audit support and facilitation, and trending support.
|
g.
|
Reporting to USCC including reporting of (i) monthly team metrics, (ii) billing status, (iii) audit finds, and (iv) review of potential and/or actual impacts on billing caused by a TOPS code release.
|
8.5.
|
Revenue Assurance (A/R, Usage and Billing). Provider shall perform the revenue assurance services including the following activities for all TOPS output related to A/R, usage and billing:
|
a.
|
Perform pre-cycle preparation including coordinating QA sample accounts, determining readiness based on Issues found in previous cycles, and creating billing cycle folders and tracking tools.
|
b.
|
Perform billing audits and invoice QA including financial trending and analyses and investigating exceptions.
|
c.
|
Perform billing approval and confirmation including obtaining confirmation of audit completion and cycle approvals from internal Provider teams and USCC teams and reporting and tracking approvals, confirmations, and fulfillment activities.
|
d.
|
Perform daily End-to-End usage balancing of system-wide, usage-related inputs and outputs.
|
e.
|
Perform In-Collect and Out-Collect processing.
|
f.
|
Coordinate and resolve file processing errors and fallout Issues.
|
g.
|
Coordinate end-user device-related activities including migrations and switch upgrades.
|
9.
|
Infrastructure Support
|
9.1.
|
Environment Integration.
|
a.
|
Maintain and provide Infrastructure support for existing USCC testing, development and training environments and build-out of new environments as set forth in Appendix 10.3 of this MSSOW to meet various business needs of USCC.
|
b.
|
Design environment architecture for any new components of TOPS and/or DXP by identifying the number of components/environments required based on USCC’s needs and business requirements and optimizing the hardware and software asset utilization.
|
c.
|
Provide ongoing maintenance of the environments by developing tools/utilities for scheduled reboot of the environments and apply changes/modifications using a tightly controlled method.
|
d.
|
Deploy new builds, releases, and software upgrades for implementing new CRs and enhancements using Configuration Control.
|
e.
|
Perform environment upgrade/build/bounce and data refresh for each environment in accordance with the testing requirements and timelines for each release.
|
f.
|
Administer daemons, operational batch jobs and software scheduling.
|
g.
|
Perform log file archiving and cleaning for all TOPS applications.
|
h.
|
Identify themes from each release and apply lessons learned to optimize and reduce the total number of Incidents through environment standardization, automation and repeatable processes/tasks in preparation and management of Non-Production Environments.
|
i.
|
Support and maintain Self-Service Tools. Provider will continue to be responsible for the deployment of builds, upgrades, and Hot Fixes, execution of bounces and data refreshes. After the Self-Service Tools are functioning, Provider will continue to be responsible for any activity the Self-Service Tools fails to perform or is not designed to perform.
|
j.
|
Administer Provider’s infrastructure tools such as Build Push, Boot Manager, Hot Fix Tool, Tiger Tool, and the Self-Service Tools.
|
k.
|
Install, maintain and administer the batch job scheduling tool.
|
l.
|
Upon USCC’s request, perform the infrastructure environment tasks listed in Appendix 4 to this MSSOW (in accordance with the applicable lead and implementation times set forth in Appendix 4 to this MSSOW).
|
m.
|
Integrate Non-Production Environments with external interfaces and downstream applications (such as Spectrum/Vertex, ESB/DXP, EBI, ODS, etc.) in accordance with project and/or release requirements.
|
n.
|
Support Testing and Development activities in the Non-Production Environments by investigating and troubleshooting environment Incidents, providing RCAs and identifying permanent remediation solutions to prevent recurring Issues.
|
o.
|
Perform infrastructure Sanity Testing after each environment upgrade and build push and support Provider’s Testing team with any issues in Sanity Testing performed by such Testing team.
|
p.
|
Analyze the performance of the environments set forth in Appendix 8 to this MSSOW and make actionable recommendations to USCC’s Infrastructure group for system performance Issues and to Provider Delivery organizations for application and environment performance Issues.
|
q.
|
Provide each automated tool identified in Appendix 9 to this MSSOW as a “Self-Service Tool” (collectively, the “Self-Service Tools”). Provider will provide training, knowledge transfer and documentation on how to use the Self-Service Tools including, without limitation, run books, user guides, tool logs location and how to interpret them, common Issues and resolutions, etc. Provider may introduce additional Self-Service Tools as appropriate.
|
r.
|
Perform all changes to the environment configurations in accordance with the Technical Release Notes, and track and document all manual changes to ensure they are included in the production cut-over.
|
9.2.
|
Application Database Administration.
|
a.
|
Identify, tune, and resolve application queries causing application or database performance impacts. Maintain database statistics for optimal execution plans and transform application data access methods to improve efficiency.
|
b.
|
Support the obfuscation of PCI, PII, and CPNI data by identifying the applicable elements as defined by USCC (Table and Column combinations). Determine the appropriate method of obfuscation that is supported by the application.
|
c.
|
Monitor/trace the database transactions End-to-End in response to Incidents and identify the bottlenecks for the resources that can be fine-tuned.
|
d.
|
Maintain Application Database schema in all in-scope environments.
|
e.
|
Perform copy BAN requests (DB Extract).
|
f.
|
Provide application database support at every level of release (i.e., from code repository to environmental data).
|
g.
|
Review and approve development schema changes for consistency and stability.
|
h.
|
Execute required steps of approved changes during Daily Maintenance Windows to deploy Hot Fixes and builds including reviewing and testing of all SQL scripts in a full-volume environment. Notify and coordinate with the USCC team for database replication.
|
i.
|
Troubleshoot ongoing release/production support Issues from the Application DBA standpoint including participation in outage conference calls and the necessary RCA follow-up activities.
|
j.
|
Support the restoration of the database instance through the application of archive logs after USCC restores the full instance from the back-up (including any incremental back-ups).
|
k.
|
Support the database instance from an application perspective at source and target for the environments set forth in Appendix 8 to this MSSOW for the database replication technologies, provided that USCC will obtain a license to use the technology to replicate such instance.
|
l.
|
Perform clean-up and capacity management of all temporary objects created in the Production Environment by Provider’s application support teams.
|
m.
|
Perform database set-up after physical database restore, clone, or creation (including database dblinks, reference data refresh, and configuration items).
|
n.
|
Perform certification of appropriate Oracle database versions and patch sets.
|
o.
|
Support opened cases with Oracle and any other applicable database vendors for production Incidents (to the extent that such Incidents relate to application database services).
|
9.3.
|
Middleware. Provider will administer with respect to the tasks defined below the middleware technologies within the scope of TOPS. Provider is responsible for configuration of TOPS system certificates that are managed and supplied by USCC. For all other out-of-scope middleware technologies and systems, Provider is only responsible for configuration of TOPS system interfaces to those technologies and systems.
|
a.
|
Manage production and non-production middleware for in-scope environments.
|
b.
|
Manage infrastructure for front-end web applications, web services, and interfaces between TOPS and ESB.
|
c.
|
Tune middleware for optimal performance and throughput.
|
d.
|
Implement continuous improvement and stability initiatives.
|
e.
|
Monitor middleware layers in the Production Environment to proactively manage performance Issues and error conditions.
|
f.
|
Implement security and functional patches, as agreed by the parties, in accordance with USCC’s IS Change Management Process to keep instances stable and supportable by Oracle and any other applicable middleware software vendors.
|
g.
|
Open and escalate cases with Oracle and any other applicable middleware software vendors for production incidents.
|
h.
|
Manage middleware changes and Incident Records. USCC shall provide a work plan if there are any changes to be performed by USCC.
|
9.4.
|
Infrastructure Management.
|
a.
|
Coordinate production and non-production infrastructure activities among Provider’s TOPS support teams.
|
b.
|
Serve as the infrastructure escalation point for production and non-production Incidents.
|
c.
|
Provide infrastructure-related input and recommendations in accordance with the IS Change Management Process.
|
d.
|
Provide infrastructure-related input and recommendations to non-production upgrade schedules.
|
e.
|
Provide infrastructure-related input and recommendations for release and maintenance checklists and reviews.
|
f.
|
Perform production change management controls for Provider Infrastructure changes in accordance with USCC’s IS Change Management Process.
|
g.
|
Serve as Manager-on-duty for production and non-production infrastructure Issues.
|
h.
|
Coordinate infrastructure release tasks and timelines with all Provider teams as well as USCC Release Management team for in-scope services.
|
i.
|
Coordinate Provider application deployments, lessons learned, and best practices.
|
j.
|
Manage and coordinate production deployment of Provider Infrastructure changes.
|
k.
|
Track production changes, best practices and lessons learned to enhance Provider’s knowledge base and for continuous improvement.
|
9.5.
|
Configuration Control.
|
a.
|
Design, configure, synchronize, and build development environments for different versions and releases to implement USCC’s CRs and enhancements.
|
b.
|
Perform maintenance, synchronization, and stabilization among different Third-Party Software (e.g., Oracle, Java, Syncsort, etc.) on different platforms.
|
c.
|
Ensure source code repository for TOPS is available to maintain different versions of source code and synchronize between the different versions to ensure any Hot Fixes deployed to production are not overwritten by new development.
|
d.
|
Manage versions and maintain inventory of Hot Fixes/builds throughout the release lifecycle for “n plus 2” releases.
|
e.
|
Manage infrastructure and software configurations and provide architectural information to USCC infrastructure team related to application models and processes to aid in impact analyses to be performed by USCC.
|
f.
|
To the extent applicable, ensure all environment configurations are consistent across the various types of environments (e.g., SIT, DEV, E2E and PTE).
|
9.6.
|
Capacity Planning.
|
a.
|
Monitor trending for TOPS applications and all other capabilities that are in scope for Provider.
|
b.
|
Develop and deliver to USCC infrastructure monthly performance data analysis for planning capacity based on business volumes for at least [***] months into the future.
|
c.
|
Forecast and predict business volumes and machine performance and provide reports to USCC with respect thereto. Sample reports are shown in Appendix 3 to this MSSOW.
|
d.
|
Provide sizing and recommendations for special project initiatives and any new CRs that may impact capacity demand. (USCC is responsible for providing business forecasts and project details impacting capacity, and Provider will furnish the sizing and recommendations within [***] weeks after receiving such forecast and details.).
|
e.
|
Install collection probes on all TOPS servers to gather capacity planning data. (USCC is responsible for providing required permissions/approvals.).
|
9.7.
|
Monitoring.
|
a.
|
Monitor the Production Environment to ensure application performance meets or exceeds the KPIs and SLAs.
|
b.
|
Set up proactive notification/alerting mechanisms for early detection of Issues to enable Provider teams to rapidly investigate and resolve situations before any impacts are experienced by USCC’s business thereby preventing any downtime/outage situation.
|
c.
|
Collect production data for monitoring, reporting, capacity planning, and KPI and SLA measurement.
|
d.
|
Design, implement and configure the optimal monitoring strategy based on USCC TOPS application needs and business to encompass the End-to-End business transactions/flows.
|
e.
|
Create new monitoring plug-ins and extracts (other than those that require application development) to support on-going needs and new CRs and enhancements to satisfy TOPS business growth and needs.
|
f.
|
Implement data collection for different systems (HW servers, Database, Middleware Layer as utilized within the application), provided that USCC is responsible for installation of monitoring components requiring “root” access on USCC Servers.
|
g.
|
Use Provider’s monitoring system to gather TOPS server utilization and other architecture information for use by Provider in troubleshooting, operations, and capacity planning. (Monitoring and alerting for core architecture and physical database remains the responsibility of USCC.).
|
h.
|
Create and maintain dashboards and views for production monitoring and operations, and make all such dashboards and views available to USCC.
|
i.
|
Provide ongoing support for patches and upgrades for monitoring software and infrastructure.
|
j.
|
Provide advance notice and coordinate implementation of any increases to architecture capacity and related IT support for the Provider monitoring data gathering instances that must run on USCC’s system/network.
|
k.
|
Collaborate with USCC to provide network connectivity to allow data transfer of monitoring KPIs from data gathering instances to Provider’s central monitoring system.
|
9.8.
|
General Infrastructure Support.
|
a.
|
Manage Provider Infrastructure tickets at production and non-production level.
|
b.
|
Subject to prior approval through the USCC IS Change Management Process, deploy infrastructure release components (including readiness and staging) to the Production Environment.
|
c.
|
Support performance Issue resolution related to TOPS.
|
d.
|
Provide High Availability (“HA”) design recommendations, each of which may require no more than 40 hours of effort, for TOPS infrastructure at USCC’s reasonable request.
|
9.9.
|
Exclusions.
|
a.
|
Areas of Provider accountability do not include the following if the applicable hardware is located other than at a Provider facility: (a) IT infrastructure support services such as Unix/Linux OS and server administration, (b) Windows administration, (c) Network administration, (d) storage and back-up services, (e) vendor and asset management, (f) data center services, and (g) physical database administration.
|
b.
|
USCC’s responsibilities and accountabilities for the Non-Production Environments are set forth in Appendix 1 to this MSSOW.
|
10.
|
Customer Operations Manager
|
10.1.
|
Serve as the day-to-day interface for critical Issues in production systems.
|
10.2.
|
Serve as an escalation point for any Issues within the scope of the Services.
|
10.3.
|
Lead and drive (a) resolution of Issues; and (b) identification and impact assessment or quantification of Issues in accordance with the Service Level Targets (based upon the severity of each Issue).
|
10.4.
|
Review production RCAs to identify critical production Issues.
|
10.5.
|
Coordinate individual or packaged Hot Fixes and production immediate fixes with Tier 3/Tier 4 Support and testing teams in accordance with USCC’s IS Change Management Process before deploying such fixes into production.
|
10.6.
|
Participate in daily management production calls including management CAB meetings.
|
10.7.
|
Manage monthly partner meeting to review all SLAs and KPIs with USCC.
|
10.8.
|
Participate in USCC daily production calls and share TOPS updates including action plans for missed SLAs and KPIs.
|
10.9.
|
Provide timelines and steps to be executed by Provider as input to the overall release timeline for development and infrastructure upgrades.
|
10.10.
|
Provide status of development and System Testing for a production immediate fix to USCC IS Operations.
|
10.11.
|
Serve as escalation point for any disputes or major Issues.
|
10.12.
|
Provide information on infrastructure and operational steps including any validation processes to create implementation for release deployment.
|
10.13.
|
Provide predictive analyses as agreed upon, prior to any release to share insight on operational/process impacts and benefits.
|
10.14.
|
Provide after action review after any release to compare planned and actual impacts as well as lessons learned.
|
10.15.
|
Enforce access control policy for TOPS support as defined by USCC.
|
10.16.
|
Coordinate Release post-deployment Warranty support and ensure Problem resolution.
|
10.17.
|
Prioritize Problem Records according to USCC business needs, subject to approval by the USCC’s Defect Management function.
|
10.18.
|
Interface with USCC Engineering to investigate and resolve Turbo Charging/SCP Issues and in planning upgrade and release activities when needed.
|
10.19.
|
Provide demand forecast for Releases and any special launches that are agreed upon, including the following indicators: (a) Ticket management, (b) Defect management, (c) Stuck Order fallout, (d) billing rejects and holds, and (e) any other agreed-upon indicators as and when needed.
|
11.
|
Out of Scope Activities
|
11.1.
|
Updates of EPC and BPT data and table entries, excluding deployment activities.
|
11.2.
|
Approvals of financial or customer impacting decisions.
|
11.3.
|
Approvals of bill cycle or credits/adjustments.
|
11.4.
|
Performance and approval of revenue assurance financial audit, excluding quality checks for usage, bill cycle and financial output.
|
11.5.
|
Cost and relationship management with Imaging and Mail Center (“IMC”), actual printing and mailing of bills.
|
11.6.
|
Cost and relationship management with Third-Party Contractors under USCC’s financial responsibility.
|
11.7.
|
Serving as a primary point of contact with USCC business partners.
|
11.8.
|
Investigation and Resolution of root cause problems in USCC Systems (e.g., Network Elements fix) following initial triage by Provider.
|
11.9.
|
Performing help desk activities (Tier 1).
|
12.
|
Additional Obligations
|
13.
|
DXP HOSTING AND OPERATIONS SERVICES
|
13.1
|
Amdocs shall perform the Services described or referenced in this Section 13 (the “DXP Hosting And Operations Services”) until September 30, 2024 (the “DXP Hosting And Operations Services Initial Term”), notwithstanding anything to the contrary contained in Section 3 (Term/Termination) of this MSSOW. USCC shall have the right to renew the DXP Hosting And Operations Services for up to two (2) additional five (5) year periods (each a “DXP Hosting And Operations Services Renewal Term”) by giving to Amdocs a written notice of renewal at least eighteen months (18) prior to the end of the DXP Hosting And Operations Services Initial Term or the then current DXP Hosting And Operations Services Renewal Term, as applicable.
|
13.2
|
The DXP Hosting And Operations Services Initial Term and all DXP Hosting And Operations Services Renewal Terms, if any, shall be hereinafter collectively referred to as the “DXP Hosting And Operations Services Term”.
|
13.3
|
Consultant has entered into and shall continue to maintain during the DXP Hosting And Operations Services Term an agreement with Oracle Corporation for the licensing, maintenance and support of the software, as listed in Appendix 22, included in the Hosted DXP (the “Oracle Licenses”).
|
13.4
|
With respect to AEM and Adobe Target, USCC shall have all the rights and shall comply with all the obligations of the Customer under Appendix 23 (such Appendix 23, the “Adobe Terms”), and Consultant shall have all the rights and shall comply with all the obligations of the Partner under the Adobe Terms. In the event of a conflict between the provisions of the Adobe Terms and those contained elsewhere in this MSSOW, the provisions of the Adobe Terms shall govern to the extent of such conflict but only as applicable to AEM and Adobe Target. For clarification, the absence of an express provision regarding a particular subject matter in the Adobe Terms shall not be deemed to create a conflict.
|
13.5
|
Each party shall indemnify, defend and hold the other party, its Affiliates and their respective officers, directors, agents and employees harmless from and against any and all losses, damages, liabilities or expenses (including reasonable attorneys’ fees and expenses) arising out of or resulting from any and all claims brought by Adobe Systems Incorporated (“Adobe”) or its third party partners (which, for clarity and solely for the purpose of this clause, exclude Consultant and its Affiliates and USCC and its Affiliates) arising or resulting from or alleging the indemnifying party’s failure to comply with any of the terms or provisions of the Adobe Terms (which, in the case of Consultant as the indemnifying party, shall be deemed also to include Consultant’s underlying agreement with Adobe regarding Adobe Target and AEM that supports the DXP). For purposes of this Section 13, the foregoing indemnity shall be deemed to be included as an indemnification provision under Section 8 of the Agreement.
|
13.6
|
The following license granted under the Sixth Amendment to the Original MSSOW1 (as modified to conform the Appendix reference) shall continue to be applicable under this MSSOW in accordance with all of the terms hereof:
|
13.7
|
The following license granted under the Sixth Amendment to the Original MSSOW1 shall continue to be applicable under this MSSOW in accordance with all of the terms hereof:
|
13.8
|
Notwithstanding Section 3 (Term/Termination) of this MSSOW, USCC may terminate DXP Hosting And Operations Services for its convenience (“Hosting Termination for Convenience”) at any time upon ninety (90) days’ written notice to Amdocs (the “Hosting Early Termination Notice”), subject to: (i) the payment by USCC to Amdocs of all outstanding invoices therefor billed through the effective date of termination, and (ii) the payment by USCC to Amdocs for all unbilled WE Hosting and Operation Services performed, and out-of-pocket expenses incurred, through the effective date of termination. For clarification, such payments shall be in addition to any termination fee that may be applicable under Section 3.2 of this MSSOW. In the event of a Hosting Termination for Convenience, USCC agrees that it shall, as of the effective date of termination, either (a) in a separate agreement entered into directly with Adobe, license AEM and Adobe Target directly from Adobe from the effective date of termination through either (x) the end of the then current term of Consultants’ agreement with Adobe, or (y) the end of the then current DXP Hosting And Operations Services Term, whichever period is shorter, with terms and conditions the same as or similar to the Adobe Terms and in a manner consistent with Adobe’s then current direct commercial licensing terms available to similarly situated customers, at a rate no greater than $[***] per month, payable quarterly in advance (the “Remaining Adobe License Fees”), or (b) reimburse Amdocs the Remaining Adobe License Fees as an out-of-pocket expense incurred by Amdocs under clause (ii) of the first sentence of this paragraph. In connection therewith, if requested by USCC, Consultant will provide to USCC a copy of Consultant’s relevant agreement with Adobe, subject to Adobe consenting to such provision.
|
13.9
|
In the event of a Hosting Termination for Convenience, USCC will have the option to buy from Amdocs, at fair market value and free and clear of all liens and encumbrances, the hardware on which the DXP Hosting And Operations Services is then being provided. To exercise such option, USCC shall provide notice thereof together with the Hosting Early Termination Notice. The payments of the applicable exercise price shall be made on or before the termination date. For clarity, this option includes the right to buy hardware only; USCC will need to license AEM included in DXP directly from Adobe Systems Incorporated.
|
13.10
|
In the event of any termination or expiration of the DXP Hosting And Operations Services, within ten (10) days of notice of any termination, as applicable, and within ten (10) days of the date of such termination or expiration, Consultant shall provide the following to USCC without charge: (i) USCC Content as it then exists in DXP, in a mutually agreed file format that does not require Amdocs to perform additional software development, and (ii) the outputs generated through the operation of DXP described in the following table, all of which outputs shall be deemed Category 2B under Exhibit H to the Agreement:
|
Output No.
|
DXP Output Description
|
1
|
All wireframes and graphic designs of DXP.
|
2
|
All Static Content and Dynamic Content (each as defined in the WE SOW).
|
3
|
The build output of AEM for the USCC portal and the USCC mobile application, including all the pages/artifacts generated from the AEM build process.
|
13.11
|
In addition to the requirements under the preceding Section 13.10, upon USCC’s written request, which may be provided electronically and shall not exceed two requests per calendar year, Consultant shall provide to USCC DXP Outputs set forth in the preceding table.
|
13.12
|
If DXP requires a product upgrade or software refresh to any of the then current Third Party Software components, due to Third Party Software end of life support by the then currently used third party, Amdocs will obtain and install such upgrades and refreshes at no charge to USCC. For clarification, any adjustments or changes to DXP that the parties reasonably determine are necessary as a result of (i) incompatibility with any USCC systems, including TOPS and any third party software or systems that are hosted by or on behalf of USCC outside of DXP, or (ii) architectural changes or significant shifts in technology initiated by USCC or a third party vendor (such as, for illustration purposes only, the ceasing of support by Oracle of traditional database technology or a shift to Hadoop), shall, in the case of any of the circumstances described in the preceding clauses (i) or (ii), require mutual agreement of the parties with respect to additional fees and other terms and conditions with regards to such adjustments or changes.
|
13.13
|
Hosted DXP Limitation of Liability. The limitations of liability for Data Security Incidents with respect to the Hosted DXP are set forth in Section 9.4 of the Agreement.
|
13.14
|
API Gateway. As part of the DXP Hosting And Operations Services, Consultant shall maintain during the DXP Hosting And Operations Services Term a solution that enables a secure inbound connection to the production, disaster recovery, and performance-lab environments for DXP using hardware and software agreed upon by the parties such as IBM DataPower Gateway XG45.7.0.
|
13.15
|
Fees and Payments
|
a.
|
The fees with respect to the DXP Hosting And Operations Services are: (i) the annual fees for the maintenance and support of the software subject to the Oracle Licenses, (ii) monthly recurring DXP Hosting And Operations Services Fees as set forth in the table below, and (iii) any Renewal Term Hardware Refresh Fee pursuant to Section 13.15(e).
|
Task
|
Fee
|
Annual fee for software subject to Oracle Licenses
|
$[***]
|
Monthly DXP Hosting And Operations Services Fees*
|
$[***]
|
b.
|
At the beginning of each calendar month during the DXP Hosting And Operations Services Term, Consultant will issue an invoice for the monthly DXP Hosting And Operations Services Fees as set forth in the table in Section 13.15(a) above.
|
c.
|
On July 1, 2020 and on July 1 of each year thereafter during the DXP Hosting And Operations Services Term, Consultant will issue an invoice for the annual fees for maintenance and support of the software subject to Oracle Licenses as set forth in the table in Section 13.15(a) above.
|
d.
|
Subject to USCC’s right to terminate the DXP Hosting And Operations Services under Section 13.8, in the event of a termination or expiration of this MSSOW under Section 3 hereof, the DXP Hosting And Operations Services shall continue for the remainder of the DXP Hosting And Operations Services Term, including any potential DXP Hosting And Operations Services Renewal Terms, in which case: (i) the DXP Hosting And Operations Services fees shall increase to $[***] for every month of DXP Hosting And Operations Services (and the amount of the monthly Authorized Expenses shall increase to $[***]), and (ii) the applicable terms of this MSSOW shall survive such termination to the extent applicable to the DXP Hosting And Operations Services.
|
e.
|
If USCC elects to renew the DXP Hosting And Operations Services for a DXP Hosting And Operations Services Renewal Term, seventeen (17) months prior to the start of the DXP Hosting And Operations Services Renewal Term, Consultant shall issue an invoice to USCC in the amount of (i) [***] dollars ($[***]) for the Hardware Refresh (other than with respect to API Gateway and EBPP Application) for the DXP Hosting And Operations Services Renewal Term and (ii) up to [***] dollars ($[***]) for reimbursement of the net amount paid by Consultant for the Hardware Refresh with respect to API Gateway and EBPP Application, provided that Consultant shall provide to USCC documentation evidencing the same as reasonably requested by USCC (which documentation may be the Bill of Materials as agreed to between the parties) (clauses (i) and (ii) collectively, the “Renewal Term Hardware Refresh Fee”), which invoice USCC shall pay in accordance with the terms of the Agreement. “Hardware Refresh” shall mean replacement by Amdocs of the hardware to be used to provide DXP Hosting And Operations Services during the DXP Hosting And Operations Services Renewal Term. For clarity, the DXP Hosting And Operations Services Fees and the Renewal Term Hardware Refresh Fee are separate fees.
|
f.
|
USCC shall reimburse Consultant for actual travel and associated living expenses incurred in connection with the DXP Hosting And Operations Services in accordance with Section 3.2 of Schedule C to the MSOWMS and other applicable provisions of the Agreement. Amdocs will invoice USCC for such actual travel and associated living expenses on a monthly basis.
|
13.16.
|
[RESERVED]
|
13.17.
|
USCC acknowledges and agrees that the DXP includes certain third party Software commonly known as open source Software (“Open Source Software”). Such Open Source Software is distributed to and used by Consultant under the terms of the respective license agreements for such Open Source Software (the “Open Source Agreements”). This Section 13 in no way supplements or detracts from any term or condition of such Open Source Agreements. Consultant will provide to USCC, from time to time, upon reasonable written request, a complete listing of all Open Source Software included in the DXP. Consultant will comply in all material respects with all terms of the applicable Open Source Agreements with respect to all Open Source Software included in the DXP. Consultant will not use the Open Source Software included in the DXP in such a manner that it subjects any other software to the terms of any restricted open source license that requires USCC or Consultant to disclose, distribute or make available in source code form or be licensed under the terms of any Open Source Agreement any of Consultant’s or USCC’s software programs. A "restricted open source license" means any license that requires that any software incorporated into, based on, derived from or distributed with such software be disclosed, distributed or made available in source code form or be licensed under the terms of any Open Source Software license.
|
13.18.
|
All references in this MSSOW to TOPS shall also apply to and be deemed references to the DXP with respect to all Services and Deliverables which by their nature are relevant to both TOPS and DXP. For clarification, it is the intent of the parties that only those Services and Deliverables that are relevant solely to TOPS (by way of example and without limitation, those described in Sections 5.5, and 8 of this MSSOW) shall not apply to DXP. In the event of a conflict in the application of this Section 13.18 and another provision of this Section 13, such other provision shall control to the extent of the conflict. To the extent of a conflict or inconsistency between any provisions of this Section 13 and the rest of this MSSOW, the provisions of this Section 13 shall control.
|
USCC SERVICES, LLC
|
|
AMDOCS Tethys LIMITED
|
||
By:
|
/s/ Catherine Shackleford
|
|
By:
|
/s/ Dushyant Ruchwani
|
Name:
|
Catherine Shackleford
|
|
Name:
|
Dushyant Ruchwani
|
Title:
|
VP Supply Chain
|
|
Title:
|
Director
|
Index of Appendixes and Annexes
|
|
Appendix 1
|
USCC and Amdocs Responsibilities for Non Production Environments - Table that lists accountability for tasks between USCC and Amdocs.
|
Appendix 2
|
Non Production Environments - Table that lists Environment Types and quantities.
|
Appendix 3
|
Examples of Capacity Planning Reports -
|
Appendix 4
|
Infrastructure Environment Tasks - Table that lists infrastructure environment tasks and requirements for each of the tasks.
|
Appendix 5
|
Operational Processes - List of processes and control activities.
|
Appendix 6
|
Scope of Nightly Sanity Testing - Table that lists details of sanity testing activities.
|
Appendix 7
|
Change Impact Analysis Requirements - Contains details of impact analysis for each Change Record.
|
Appendix 8
|
Monitoring - Table that indicates Monitoring Functions that Amdocs is responsible for and a separate table that defines the Monitoring Functions.
|
Appendix 9
|
Tools (Including Self Service Tools) - Table that lists service and product tools, descriptions of those tools and additional information with respect to the operation and use of the tools.
|
Appendix 10
|
Service Fees - Table that describes the annual service fees for each year during the Term.
|
Appendix 10.1
|
Financial Responsibility Matrix - Tables that describe financial responsibilities with respect to infrastructure, personnel and certain services at USCC’s facilities and Amdocs’ facilities.
|
Appendix 10.2
|
Termination Fees - Lists the applicable termination for convenience fees.
|
Appendix 10.3
|
Envelope Parameters - Table that describes the sizing and capacity assumptions relating to the Services.
|
Appendix 11
|
Governance - Table that lists Key Persons regarding governance responsibilities for the statement of work.
|
Appendix 12
|
Disaster Recovery and Business Continuity - Instructs that Schedule E of the 2019 Master Services Agreement for Managed Services shall be applicable to the 2019 Managed Services Statement of Work No. 1 .
|
Appendix 13
|
Service Languages/Locations - Instructs that Schedule F of the 2019 Master Services Agreement for Managed Services shall be applicable to the 2019 Managed Services Statement of Work No. 1 .
|
Appendix 14
|
Termination Assistance - Description of the Termination Assistance Services that Amdocs must provide.
|
Appendix 15
|
Deliverables - Table that lists required Deliverables, and the description, reporting frequency, type and category of each Deliverable.
|
Appendix 16
|
Repurchase of Services After Termination for Cause - Provisions with respect to the purchase of certain services following termination for cause of the 2019 Managed Services Statement of Work No. 1.
|
Appendix 17
|
Other Obligations - Describes the additional rights and obligations for certain matters that relate to the Services to be performed by Amdocs.
|
Appendix 18
|
Performance Requirements (SLAs and KPIs) -Contains the specific terms applicable to the Service Levels and KPIs applicable to the Services provided under the 2019 Managed Services Statement of Work No. 1 and the 2019 Master Statement of Work for Managed Services.
|
Attachment 1 to Appendix 18
|
Stuck Order Definitions and Terms - Definitions and terms applicable to and SLA in Appendix 18.
|
Appendix 19
|
DXP Hosting and Operations Services, Definitions and Roles and Responsibilities - Provides definitions and terms with respect to the hosting and operation of USCC’s digital platform.
|
Appendix 20
|
System and Network Architecture - Graphics that illustrate the network architecture of USCC’s digital platform.
|
Appendix 21
|
We Hosting and Operation Services - Envelope Parameters Table that describes the sizing and capacity assumptions relating to the Services for USCC’s digital platform
|
Appendix 22
|
Oracle Licenses - List of software from Oracle required for USCC’s digital platform.
|
Appendix 23
|
Adobe Terms - Description of certain terms with respect to use of software of Adobe Systems Incorporated.
|
Annex A 1 to Appendix 23
|
Product Specific Licensing Terms - Description of the licensing terms applicable to certain Adobe on-premise software.
|
Annex A 2 to Appendix 23
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Product Specific Licensing Terms - Description of licensing terms applicable to certain Adobe library software.
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1.
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DEFINITIONS
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2.
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ORDERS
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3.
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GRANT OF LICENSE
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4.
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THIRD-PARTY SOFTWARE
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5.
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ACCESS TO FACILITIES
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6.
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WARRANTIES AND LIMITATION OF WARRANTY
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7.
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MAINTENANCE
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8.
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PROFESSIONAL SERVICES
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9.
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FEES, PAYMENT AND TAXES
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10.
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INDEMNITY
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(i)
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If Company elects to replace or modify the infringing portion of the Software so that it is non-infringing, Amdocs will liable for the costs of such replacement or modification up to an amount equivalent to the liability limit under this Agreement [***] the difference between such liability limit and $[***] million (i.e., Amdocs’ liability shall be subject to the liability limit under this Agreement plus an additional amount such that Amdocs’ total liability under this subsection will not exceed $[***] million).
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(ii)
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If Company elects to secure the right to continue the use of such Software, Amdocs will pay a portion of the royalty payable for such right up to an amount equivalent to [***] percent ([***]%) of the license fees payable to Amdocs by Company for the Software.
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10.3
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Exclusions.
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11.
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LIMITATION OF LIABILITY
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12.
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OWNERSHIP
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13.
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CONFIDENTIALITY
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14.
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TERM AND TERMINATION
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(i)
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Company fails to pay undisputed license fees in accordance with the applicable License Order and fails to cure such nonpayment within 30 days after Amdocs notifies USCC in writing thereof;
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(ii)
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Company’s personnel breach Company’s obligations under Section 3 or Section 13, and Amdocs demonstrates that (A) such breach occurred because Company failed to use reasonable efforts to prevent its personnel from breaching such obligations, and (B) such breach has or is likely to have a material adverse effect on Amdocs or any of its Affiliates, in Amdocs’ reasonable opinion;
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(iii)
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Company’s personnel willfully breach Company’s obligations under Section 3 or Section 13 with the knowledge of Company’s management personnel, and such breach has or is likely to have an adverse effect on Amdocs or any of its Affiliates, in Amdocs’ reasonable opinion; or
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(iv)
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Company’s or Company’s Affiliates’ third-party vendors, resellers, agents or other representatives materially breach Section 3, and such breach has or is likely to have an adverse effect on Amdocs or any of its Affiliates, in Amdocs’ reasonable opinion.
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15.
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GENERAL PROVISIONS
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15.3
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Arbitration.
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15.7
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Time Limit for Claims. No action, regardless of form, arising out of this Agreement may be brought by either party more than two years after the cause of action has arisen.
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USCC Services, LLC
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Amdocs Tethys Limited
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By:
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/s/ Catherine Shackleford
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By:
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/s/ Ioannis Tinis
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Name:
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Catherine Shackleford
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Name:
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Ioannis Tinis
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Title:
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VP Supply Chain
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Title:
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Director and Secretary
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1.
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EFFECTIVE DATE OF THIS LICENSE ORDER
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2.
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SOFTWARE
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2.1
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The Amdocs Software
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(a)
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Amdocs Revenue Management (Version CES 8.1)
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(i).
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Amdocs Acquisition & Formatting
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(ii).
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Amdocs Turbo Charging
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(iii).
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Amdocs Error Manager
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(iv).
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Amdocs Invoicing
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(v).
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Amdocs Document Designer
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(vi).
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Amdocs Accounts Receivable
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(vii).
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Amdocs Collections
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(viii).
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Amdocs Balance Manager
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(ix).
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Amdocs Voucher Manager
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(x).
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Amdocs Replenishment Manager
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(b)
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Amdocs Customer Management (Version CES 8.1)
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(i).
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Amdocs Billing Manager - Smart Client
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(ii).
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Amdocs Customer Interaction Manager - Smart Client
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(iii).
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Amdocs Integration Gateway
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(iv).
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Amdocs Marketing Connector - Smart Client
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(v).
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Amdocs Analytics Connector - Smart Client
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(vi).
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Amdocs Sales - Smart Client
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(vii).
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Amdocs Script Designer
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(viii).
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Amdocs CRM Customization Center - Smart Client (licensed for Non- Production Environments as detailed in Annex 2 hereto)
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(ix).
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Amdocs Script Manager - Smart Client
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(x).
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Amdocs Support- Smart Client
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(xi).
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Amdocs Process Manager (for Amdocs Customer Management)
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(xii).
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Amdocs Ordering
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(xiii).
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Amdocs SLA Manager
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(c)
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Amdocs Retail Interaction Manager (Version CES 8.1)
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(d)
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Amdocs Activation (Version CES 8.1)
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(e)
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Amdocs Network Billing Unit Software (Version 5.2)
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(i).
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Amdocs Session Control Point
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(ii).
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ARC
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(iii).
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IVR (pre and post call announcements)
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(f)
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Amdocs Foundation Components (Version CES 8.1)
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(i).
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Amdocs Customer Information Hub
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(ii).
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Amdocs Enterprise Product Catalog
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(iii).
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Amdocs Resource Manager
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(iv).
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Amdocs Monitoring and Control
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(v).
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Amdocs Security Manager
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(vi).
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Amdocs System Configurator
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(vii).
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Amdocs Integration Framework
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(viii).
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Amdocs Service Platform
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(ix).
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Amdocs DB Extract Tool
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(x).
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Amdocs Multimedia Integrator
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(xi).
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Amdocs Sales Engine
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(g)
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Amdocs Partner Manager (Version CES 8.1) (“APM”)
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2.2
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[RESERVED]
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2.3
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The MicroTelecom Software
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(a)
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In accordance with this License Order, the parties affirm that Amdocs has sublicensed to USCC, and continues to sublicense, under the terms of the SLMA, the following MicroTelecom Software (the “MicroTelecom Software”):
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(b)
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The terms and conditions relating to the scope and use of the MicroTelecom Software shall be consistent with the terms and conditions relating to the scope and use of the licenses to the Amdocs Software.
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2.4
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The Software
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3.
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TERRITORY
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4.
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TERM, TYPE AND SCOPE OF LICENSE
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4.1
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The term, type and scope of the Licenses granted under this License Order shall be as specified in Section 3 of the SLMA and as otherwise specified in this License Order.
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4.2
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The usage rules and definitions specified in the following Annexes to this License Order shall apply to the Software granted under this License Order as set forth in the following table:
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SOFTWARE
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ANNEX TO THIS LICENSE ORDER
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Amdocs Revenue Management and Amdocs Network Billing Unit Software
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1
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Amdocs Customer Management and Amdocs Retail Interaction Manager
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2
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The MicroTelecom Software
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3
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4.3
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Licenses to the Amdocs Foundation Components Software are included with the Licenses to the other Amdocs Software granted under this License Order and are not priced separately. The Amdocs Foundation Components Software licensed herein is subject to the environment and volume usage rules and limitations specified for the related Amdocs Software licensed pursuant to this License Order.
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4.4
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Subject to the terms set forth in this License Order (including the Annexes hereto), upon payment by USCC of the License Fees specified in this License Order for the Amdocs Software, USCC shall be entitled to use such Software for [***] Production [***] and the Non-Production Environments outlined in Appendix 2 to MSSOW1. Upon USCC’s request, Amdocs will license to USCC the right to use such Software in additional Non-Production Environments for no additional license fees.
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6.1
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Initial License Fees
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(a)
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The initial License Fees (each an “ILF”) for the Licenses granted under the Original License Order are specified in the following table:
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SOFTWARE
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ILF
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The Amdocs Software
(as specified in Section 2.1 of this License Order and Annexes 1 and 2 to this License Order)
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$[***]
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Companion Licenses for Amdocs Customer Management (Version CES 8.1) Software
(as specified in Section 2.1 of this License Order and Annex 2 to this License Order)
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$[***]
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MicroTelecom Software
(as specified in Section 2.3 of this License Order and Annex 4 to this License Order)
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$[***]
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Total ILF
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$[***]*
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(b)
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Payment of the ILFs shall entitle USCC to use the applicable Software in one Production Environment for up to the following volumes of usage (as further defined and detailed in the applicable Annexes hereto):
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SOFTWARE
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VOLUME OF USAGE (BASED ON ILF)
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Amdocs Revenue Management
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[***] Subscribers (as defined in Annex 1)
(No Basic M2M (as defined in Section 6.2(d)) or Advanced M2M (as defined in Section 6.2(d)) are included.)
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Amdocs Network Billing Unit Software
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[***] Subscribers
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Amdocs Customer Management
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[***] Concurrent Users (as defined in Annex 2)
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Companion Licenses (as defined in Annex 2) for Amdocs Customer Management
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[***] Concurrent Users
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Amdocs Retail Interaction Manager
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[***] Concurrent Users
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Amdocs Partner Manager
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[***] Subscribers (as defined in Annex 1)
(No Basic M2M (as defined in Section 6.2(d)) or Advanced M2M (as defined in Section 6.2(d)) are included.)
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6.2
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Subsequent License Fees
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(a)
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Company’s volume of usage of the Software will be reviewed annually on November 1st (each a “Verification Date”).
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(b)
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Within 30 days after each Verification Date, USCC shall notify Amdocs in writing of the volume of Software usage as of such Verification Date. Amdocs may audit Company’s use of the Software in accordance with Section 9.6 of the SLMA.
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(c)
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If the volume of Company’s Software usage at any time exceeds the number of licenses that the Company has acquired whether in consideration of the ILF or by payment of the applicable subsequent License Fees (each an "SLF") (as set forth in the table below for the Amdocs Software (or the applicable SLFs set forth in Annex 4)) prior to such time, then Company will, prior to using the Software in excess of such number of acquired licenses, notify Amdocs thereof and within 30 days after USCC's receipt of Amdocs' invoice for the applicable SLFs pay to Amdocs the applicable SLFs to acquire licenses for such excess volume usage. Without limiting the foregoing, if the volume of Company's Software usage as of a Verification Date exceeds the number of licenses that the Company has acquired as of such Verification Date, then Company will pay to Amdocs the applicable SLFs within 30 days after Amdocs submits to USCC an invoice for such SLFs.
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(d)
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Machine-to-Machine SLF. Notwithstanding the SLFs set forth in Section 6.2(c) of this License Order, the machine-to-machine (“M2M”) SLFs will apply for devices used solely to gather data and to send such data (without direct human intervention) to a back-end server using a USCC network. The M2M SLFs will be payable by USCC with respect to the devices and usage of the Software based upon the following definitions:
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(i).
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“Basic M2M” means M2M use of the Amdocs Software for basic rating and billing on a postpaid basis with (A) no more than [***] events are sent from the device to TOPS (as defined in the MSOWMS) each month, (B) no real-time capabilities or special features, and (C) the data flows only in one direction from the device to TOPS.
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(ii).
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“Advanced M2M” means M2M use of the Amdocs Software for advanced rating and billing on a postpaid basis where one or more of the following is applicable: (A) more than [***] events are sent from the device to TOPS each month, (B) real-time capabilities (e.g., notification of payment due, balance or up-to-date consumption data of any sort) or special features are required, or (C) the data flows both from the device to TOPS and from TOPS to the device.
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Number of Subscribers (Devices)
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Basic M2M SLF Pricing per Subscriber
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Advanced M2M SLF Pricing per Subscriber
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0-[***]
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$[***]
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$[***]
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[***]-[***]
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$[***]
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$[***]
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[***]-[***]
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$[***]
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$[***]
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[***]+
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$[***]
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$[***]
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(e)
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The volume of USCC’s usage of the Software will be determined in accordance with a technical procedure that will enable USCC to retrieve the then-current volume of such usage from TOPS. Such procedure is set forth in Appendix 10.3 of MSSOW1.
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6.3
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Additional Amdocs Software Products
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(a)
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If USCC elects to purchase from Amdocs licenses to Amdocs Partner Manager, Amdocs Interactive e-Commerce, Amdocs Interactive e-Service and /or Amdocs Interactive e-Billing, Amdocs will provide such licenses to USCC at the License Net Price specified in the following table:
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Product Name
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List Price
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Discount
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License Net Price
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Amdocs Partner Manager
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$[***]
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[***]%
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$[***]
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Amdocs Interactive e-Commerce
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$[***]
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[***]%
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$[***]
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Amdocs Interactive e-Service
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$[***]
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[***]%
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$[***]
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Amdocs Interactive e-Billing
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$[***]
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[***]%
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$[***]
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(b)
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The License Net Prices specified in the table above are for the applicable ILFs based on the same volumes of usage as set forth in Section 6.1(b) of this License Order. If USCC elects to purchase licenses for such products at volumes of usage in excess of the volumes specified in Section 6.1(b) of this License Order, USCC shall pay to Amdocs the applicable SLFs for such excess volume subject to no less than a [***]% discount off of Amdocs’ list prices for the applicable SLFs.
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(c)
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If USCC elects to purchase from Amdocs licenses to any additional Amdocs Software products (i.e., any Amdocs proprietary Software products that are neither licensed to USCC under this License Order nor specified in Section 6.3(a) of this License Order), USCC will receive discount of not less than [***]% off of Amdocs’ list prices for such licenses to such additional Amdocs Software products.
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6.4
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Freedom Wireless Licenses
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1.
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SCOPE OF MAINTENANCE
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i.
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“Patch Bundle” means a proactive and periodic release that aggregates all Error (as defined below) fixes driven by Amdocs’ worldwide installations. Patch Bundles are typically released by Amdocs every 4 to 6 weeks; and
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ii.
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“Service Pack” means a proactive and periodic release that is composed of a group of Patch Bundles, and may include third-party software upgrades and product enhancements. Service Packs are typically released by Amdocs every 6 to 12 months.
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1.2
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Amdocs’ Obligations. During the applicable Maintenance Period (as defined in Section 3.2 of this Exhibit B) and provided Company has a Supported Release of the Software, Amdocs shall:
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1.3
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Amdocs User Groups.
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i.
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Amdocs Board of Advisors: The Amdocs Board of Advisors meets semi-annually with Amdocs’ executive management to provide insights and recommendations on topics that drive the Amdocs vision, direction, business model and overall philosophy.
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ii.
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Amdocs Technology Council: The Amdocs Technology Advisory Council consists of Chief Architects / VPs of Architecture who advise Amdocs on topics including, without limitation, integrated customer data models, web services, unified user interfaces, process management architecture, high availability and security.
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iii.
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Special Interest Groups: Amdocs Special Interest Group (SIG) program currently has four active groups on the following topics: Advertising and Media, Billing and Revenue Management, Customer Relationship Management (CRM), and Operational Support System (OSS). The SIGs meet four times per year. Three meetings are via Webinar, and the fourth is a face-to-face meeting held as part of Amdocs’ annual user conference currently known as “InTouch.”
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1.4
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Regulatory Compliance. If Company believes that a change to the Software is required in order for the Software or USCC’s use of the Software to comply with Company Legal Requirements, Company may request and Amdocs shall provide the following:
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1.5
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Company’s Obligations. During the applicable Maintenance Period, Company shall:
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2.
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LIMITATIONS
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3.
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MAINTENANCE AVAILABILITY, PERIODS AND REINSTATEMENT
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4.
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MAINTENANCE FEES AND PAYMENT
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4.1
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Maintenance Fees. The consideration for Maintenance (“Maintenance Fee”) for each Maintenance Period is specified in Annex 1 to this Exhibit B.
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4.2
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Invoicing. The Maintenance Fee for each Maintenance Period will be invoiced to Company in advance on the first day of the applicable Maintenance Period and paid by Company as specified in Section 9.3 of the Agreement.
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5.
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DATA PRIVACY
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6.
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MAINTENANCE POLICY CHANGES
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1.
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Effective Date of this Maintenance Order
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2.
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Software
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3.
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Description and Level of Maintenance
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4.
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Maintenance Periods
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4.1
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Maintenance as specified in Section 2 shall be provided hereunder for [***]. USCC shall have no right to terminate Maintenance for the first [***] Maintenance Periods ending [***].
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4.2
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Commencing [***], Maintenance as specified in Section 2 shall be automatically renewed for [***] Maintenance Periods unless on or before [***] of the same calendar year thereafter USCC notifies Consultant in writing of USCC’s intent to not renew Maintenance for the next Maintenance Period, in which case Maintenance will expire upon conclusion of the then current Maintenance Period.
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5.
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Maintenance Fees
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5.1.
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The Maintenance Fees for each Maintenance Period are set forth in Annex 1.
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5.2.
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For each annual Maintenance Period, (a) the annual Maintenance Fee for the Amdocs Software will be increased by [***]% of the SLF payable by USCC for the Amdocs Software under the License Order during the immediately preceding annual Maintenance Period; and (b) the annual Maintenance Fee for the MicroTelecom Software will be increased by $[***] for each Licensed Store added during the immediately preceding annual Maintenance Period in accordance with Section 6 of Annex 4 to the License Order.
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5.3.
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Notwithstanding anything to the contrary in the SLMA or in this Maintenance Order, Consultant shall invoice USCC for the Maintenance Fees for the Amdocs Software and the MicroTelecom Software for each Maintenance Period set forth in Annex 1 of this Maintenance Order on a quarterly basis in advance, and USCC shall pay the applicable invoices in accordance with Section 9.3 of the SLMA.
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6.
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Company Representative
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7.
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Installation Site Address
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8.
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Invoice Address
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Index of Exhibits and Annexes
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Annex 1 to Exhibit A
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Amdocs Revenue Management and Network Billing Unit Software - Contains provisions with respect to the Amdocs Revenue Management and Network Billing Unit software and the fees associated with that software.
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Annex 2 to Exhibit A
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Amdocs Customer Management and Amdocs Retail Interaction Manager - Contains provisions with respect to the Customer Management and Retail Interaction Manager software and the fees associated with that software.
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Annex 3 to Exhibit A
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Reserved
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Annex 4 to Exhibit A
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Microtelecom Software - Contains provisions with respect to the Microtelecom software and the fees associated with that software.
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Annex 1 to Exhibit B
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Maintenance Periods and Period Fees - Lists the start date, end date and Maintenance Fee for each Maintenance Period.
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Annex 2 to Exhibit B
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Supported Software - Lists Software Components that will be supported while any Maintenance Period is in effect.
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Exhibit C1
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Nondisclosure and Confidentiality Agreement Between Amdocs and USCC’s Consultants - Agreement in which USCC’s consultants agree to hold strictly confidential Amdocs’ Proprietary Information (as defined in the Agreement).
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Exhibit C2
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Mutual Nondisclosure and Confidentiality Agreement Between Amdocs and USCC’s Consultants - Agreement in which both parties agree to hold strictly confidential Amdocs’ Proprietary Information and the Consultant’s Proprietary Information (as defined in the Agreement).
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Exhibit D
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Amdocs Competitors - Contains a list third parties considered to be competitors of Amdocs.
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Exhibit E
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Source Code Escrow Provisions - Provisions relating to Amdocs’ requirement to deposit a copy of the source code of the Software with the escrow agent once USCC is named as a beneficiary of the escrow account and makes its necessary payments.
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Exhibit F
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Beneficiary Enrollment Form - Form Agreement for USCC to complete to be named as a beneficiary to the escrow agreement between Amdocs and the escrow agent.
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1.
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I have reviewed this quarterly report on Form 10-Q of United States Cellular Corporation;
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2.
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Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;
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3.
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Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;
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4.
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The registrant’s other certifying officer(s) and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:
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a.
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designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;
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b.
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designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;
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c.
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evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and
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d.
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disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and
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5.
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The registrant’s other certifying officer(s) and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):
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a.
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all significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and
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b.
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any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.
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/s/ Kenneth R. Meyers
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Kenneth R. Meyers
President and Chief Executive Officer (principal executive officer) |
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1.
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I have reviewed this quarterly report on Form 10-Q of United States Cellular Corporation;
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2.
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Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;
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3.
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Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;
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4.
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The registrant’s other certifying officer(s) and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:
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a.
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designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;
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b.
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designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;
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c.
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evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and
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d.
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disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and
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5.
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The registrant’s other certifying officer(s) and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):
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a.
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all significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and
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b.
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any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.
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/s/ Douglas W. Chambers
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Douglas W. Chambers
Senior Vice President, Chief Financial Officer and Treasurer (principal financial officer) |
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/s/ Kenneth R. Meyers
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Kenneth R. Meyers
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October 31, 2019
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/s/ Douglas W. Chambers
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Douglas W. Chambers
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October 31, 2019
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