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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
____________________________________
FORM 8-K
____________________________________
CURRENT REPORT
Pursuant to Section 13 or 15(d) of
The Securities Exchange Act of 1934

April 27, 2021
Date of Report (Date of earliest event reported)
____________________________________
CAPITAL ONE FINANCIAL CORPORATION
(Exact name of registrant as specified in its charter)
____________________________________
Delaware 001-13300 54-1719854
(State or other jurisdiction of incorporation) (Commission File Number) (IRS Employer Identification No.)
1680 Capital One Drive,
McLean, Virginia   22102
(Address of principal executive offices)   (Zip Code)
Registrant’s telephone number, including area code: (703) 720-1000
(Not applicable)
(Former name or former address, if changed since last report)
____________________________________
Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions (see General Instruction A.2. below):
    Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)
    Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)
    Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))
    Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))

Securities registered pursuant to Section 12(b) of the Act:
Title of Each Class Trading Symbol(s) Name of Each Exchange on Which Registered
Common Stock (par value $.01 per share) COF
New York Stock Exchange
Depositary Shares, Each Representing a 1/40th Interest in a Share of Fixed Rate Non-Cumulative Perpetual Preferred Stock, Series G COF PRG
New York Stock Exchange
Depositary Shares, Each Representing a 1/40th Interest in a Share of Fixed Rate Non-Cumulative Perpetual Preferred Stock, Series H COF PRH
New York Stock Exchange
Depositary Shares, Each Representing a 1/40th Interest in a Share of Fixed Rate Non-Cumulative Perpetual Preferred Stock, Series I COF PRI
New York Stock Exchange
Depositary Shares, Each Representing a 1/40th Interest in a Share of Fixed Rate Non-Cumulative Perpetual Preferred Stock, Series J COF PRJ
New York Stock Exchange
Depositary Shares, Each Representing a 1/40th Interest in a Share of Fixed Rate Non-Cumulative Perpetual Preferred Stock, Series K COF PRK
New York Stock Exchange
0.800% Senior Notes Due 2024 COF24
New York Stock Exchange
1.650% Senior Notes Due 2029 COF29
New York Stock Exchange
Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter).
Emerging growth company    
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.






Item 2.02 Results of Operations and Financial Condition.

On April 27, 2021, Capital One Financial Corporation (the “Company”) issued a press release announcing its financial results for the first quarter ended March 31, 2021. Copies of the Company’s press release and financial supplement are attached and furnished herewith as Exhibits 99.1 and 99.2 to this Form 8-K and are incorporated herein by reference.

Note: Information in this report (including Exhibits 99.1 and 99.2) furnished pursuant to Item 2.02 shall not be deemed to be “filed” for the purposes of Section 18 of the Securities Exchange Act of 1934 or otherwise subject to the liabilities of that Section. 
1





Item 9.01 Financial Statements and Exhibits.

(d) Exhibits.
Exhibit No. Description
99.1
99.2
104 The cover page from this Current Report on Form 8-K, formatted in Inline XBRL

Earnings Conference Call Webcast Information.

The Company will hold an earnings conference call on April 27, 2021 at 5:00 PM Eastern Time. The conference call will be accessible through live webcast. Interested investors and other individuals can access the webcast via the Company’s home page (www.capitalone.com). Under “About,” choose “Investors” to access the Investor Center and view and/or download the earnings press release, the financial supplement, including a reconciliation of non-GAAP financial measures, and the earnings release presentation. A replay of the webcast will be archived on the Company’s website through May 11, 2021 at 5:00 PM Eastern Time.

2





SIGNATURE

Pursuant to the requirements of the Securities Exchange Act of 1934, the Company has duly caused this Current Report on Form 8-K to be signed on its behalf by the undersigned hereunto duly authorized.
CAPITAL ONE FINANCIAL CORPORATION
Date: April 27, 2021
By: /s/ TIMOTHY P. GOLDEN
Timothy P. Golden
Controller and Principal Accounting Officer

3

Exhibit 99.1
News Release
EARNINGSSLIDESVFINAL1B581.JPG     
Contacts:
Investor Relations Media Relations
Jeff Norris Danielle Dietz Sie Soheili
jeff.norris@capitalone.com danielle.dietz@capitalone.com sie.soheili@capitalone.com

FOR IMMEDIATE RELEASE: April 27, 2021
Capital One Reports First Quarter 2021 Net Income of $3.3 billion,
or $7.03 per share
First Quarter 2021 Net Income of $7.03 per share
McLean, Va. (April 27, 2021) – Capital One Financial Corporation (NYSE: COF) today announced net income for the first quarter of 2021 of $3.3 billion, or $7.03 per diluted common share, compared with net income of $2.6 billion, or $5.35 per diluted common share in the fourth quarter of 2020, and with a net loss of $1.3 billion, or $3.10 per diluted common share in the first quarter of 2020.
“Strikingly strong credit drove another quarter of record earnings per share, and our investments to transform our technology and how we work are paying off,” said Richard D. Fairbank, Founder, Chairman and Chief Executive Officer. “Our modern technology is powering our response to the pandemic, and putting us in a strong position for opportunities that emerge as sweeping digital change transforms banking.”
The quarter included the following notable item:
(Dollars in millions, except per share data) Pre-Tax
Impact
Diluted EPS
Impact
Equity investment loss $ (75) $ (0.12)
All comparisons below are for the first quarter of 2021 compared with the fourth quarter of 2020 unless otherwise noted.
First Quarter 2021 Income Statement Summary:
Total net revenue decreased 3 percent to $7.1 billion.
Total non-interest expense decreased 7 percent to $3.7 billion:
11 percent decrease in marketing.
6 percent decrease in operating expenses.



Capital One First Quarter 2021 Earnings
Page 2

Pre-provision earnings increased 1 percent to $3.4 billion(1).
Provision for credit losses decreased $1.1 billion to $(823) million:
Net charge-offs of $740 million.
$1.6 billion loan reserve release.
Net interest margin of 5.99 percent, an decrease of 6 basis points.
Efficiency ratio of 52.58 percent.
Operating efficiency ratio of 45.54 percent.
First Quarter 2021 Balance Sheet Summary:
Common equity Tier 1 capital ratio under Basel III Standardized Approach of 14.6 percent at March 31, 2021.
Period-end loans held for investment in the quarter decreased $8.5 billion, or 3 percent, to $243.1 billion.
Credit Card period-end loans decreased $7.8 billion, or 7 percent, to $99.1 billion.
Domestic Card period-end loans decreased $7.4 billion, or 8 percent, to $91.1 billion.
Consumer Banking period-end loans increased $1.3 billion, or 2 percent, to $70.2 billion.
Auto period-end loans increased $1.3 billion, or 2 percent, to $67.1 billion.
Commercial Banking period-end loans decreased $2.0 billion, or 3 percent, to $73.8 billion.
Average loans held for investment in the quarter decreased $3.8 billion, or 2 percent, to $243.9 billion.
Credit Card average loans decreased $3.0 billion, or 3 percent, to $100.5 billion.
Domestic Card average loans decreased $2.9 billion, or 3 percent, to $92.6 billion.
Consumer Banking average loans increased $426 million, or 1 percent, to $69.2 billion.
Auto average loans increased $595 million, or 1 percent, to $66.2 billion.
Commercial Banking average loans decreased $1.2 billion, or 2 percent, to $74.2 billion.
Period-end total deposits increased $4.9 billion, or 2 percent, to $310.3 billion, while average deposits increased $543 million, or less than 1 percent, to $305.1 billion.
Interest-bearing deposits rate paid decreased 12 basis points to 0.39 percent.
(1)Pre-provision earnings is calculated based on the sum of net interest income and non-interest income, less non-interest expense for the period. Management believes that this financial metric is useful in enabling investors and others to assess the Company’s ability to generate income to cover credit losses through a credit cycle, which can vary significantly between periods.

Capital One First Quarter 2021 Earnings
Page 3

Earnings Conference Call Webcast Information
The company will hold an earnings conference call on April 27, 2021 at 5:00 PM Eastern Time. The conference call will be accessible through live webcast. Interested investors and other individuals can access the webcast via the company’s home page (www.capitalone.com). Under “About,” choose “Investors” to access the Investor Center and view and/or download the earnings press release, the financial supplement, including a reconciliation of non-GAAP financial measures, and the earnings release presentation. The replay of the webcast will be archived on the company’s website through May 11, 2021 at 5:00 PM Eastern Time.
Forward-Looking Statements
Certain statements in this release may constitute forward-looking statements, which involve a number of risks and uncertainties. Capital One cautions readers that any forward-looking information is not a guarantee of future performance and that actual results could differ materially from those contained in the forward-looking information due to a number of factors, including those listed from time to time in reports that Capital One files with the Securities and Exchange Commission, including, but not limited to, the Annual Report on Form 10-K for the year ended December 31, 2020.
About Capital One
Capital One Financial Corporation (www.capitalone.com) is a financial holding company whose subsidiaries, which include Capital One, N.A., and Capital One Bank (USA), N.A., had $310.3 billion in deposits and $425.2 billion in total assets as of March 31, 2021. Headquartered in McLean, Virginia, Capital One offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients through a variety of channels. Capital One, N.A. has branches located primarily in New York, Louisiana, Texas, Maryland, Virginia, New Jersey and the District of Columbia. A Fortune 500 company, Capital One trades on the New York Stock Exchange under the symbol “COF” and is included in the S&P 100 index.
###


Exhibit 99.2

Capital One Financial Corporation
Financial Supplement(1)(2)
First Quarter 2021
Table of Contents
Capital One Financial Corporation Consolidated Results Page
1
3
4
6
8
9
10
12
Business Segment Results
13
14
16
17
18
Other
19
20
__________
(1)The information contained in this Financial Supplement is preliminary and based on data available at the time of the earnings presentation. Investors should refer to our Quarterly Report on Form 10-Q for the period ended March 31, 2021 once it is filed with the Securities and Exchange Commission.
(2)This Financial Supplement includes non-GAAP measures. We believe these non-GAAP measures are useful to investors and users of our financial information as they provide an alternate measurement of our performance and assist in assessing our capital adequacy and the level of return generated. These non-GAAP measures should not be viewed as a substitute for reported results determined in accordance with generally accepted accounting principles in the U.S. (“GAAP”), nor are they necessarily comparable to non-GAAP measures that may be presented by other companies.



CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 1: Financial Summary—Consolidated
2021 Q1 vs.
(Dollars in millions, except per share data and as noted) 2021 2020 2020 2020 2020 2020 2020
Q1 Q4 Q3 Q2 Q1 Q4 Q1
Income Statement
Net interest income $ 5,822  $ 5,873  $ 5,555  $ 5,460  $ 6,025  (1) % (3) %
Non-interest income 1,291  1,464  1,826  1,096  1,224  (12)
Total net revenue(1)
7,113  7,337  7,381  6,556  7,249  (3) (2)
Provision (benefit) for credit losses (823) 264  331  4,246  5,423  ** **
Non-interest expense:
Marketing 501  563  283  273  491  (11)
Operating expense 3,239  3,446  3,265  3,497  3,238  (6) — 
Total non-interest expense 3,740  4,009  3,548  3,770  3,729  (7) — 
Income (loss) from continuing operations before income taxes 4,196  3,064  3,502  (1,460) (1,903) 37  **
Income tax provision (benefit) 869  496  1,096  (543) (563) 75  **
Income (loss) from continuing operations, net of tax 3,327  2,568  2,406  (917) (1,340) 30  **
Loss from discontinued operations, net of tax (2) (2) —  (1) —  —  **
Net income (loss) 3,325  2,566  2,406  (918) (1,340) 30  **
Dividends and undistributed earnings allocated to participating securities(2)
(28) (19) (20) (1) (3) 47  **
Preferred stock dividends (61) (68) (67) (90) (55) (10) 11 
Issuance cost for redeemed preferred stock(3)
  (17) —  —  (22) ** **
Net income (loss) available to common stockholders $ 3,236  $ 2,462  $ 2,319  $ (1,009) $ (1,420) 31  **
Common Share Statistics
Basic earnings per common share:(2)
Net income (loss) from continuing operations $ 7.06  $ 5.36  $ 5.07  $ (2.21) $ (3.10) 32  % **
Net income (loss) per basic common share $ 7.06  $ 5.36  $ 5.07  $ (2.21) $ (3.10) 32  **
Diluted earnings per common share:(2)
Net income (loss) from continuing operations $ 7.03  $ 5.35  $ 5.06  $ (2.21) $ (3.10) 31  **
Net income (loss) per diluted common share $ 7.03  $ 5.35  $ 5.06  $ (2.21) $ (3.10) 31  **
Weighted-average common shares outstanding (in millions):
Basic 458.6  459.1  457.8  456.7  457.6  —  — 
Diluted 460.1  460.2  458.5  456.7  457.6  —  %
Common shares outstanding (period-end, in millions) 456.8  459.0  457.4  456.3  455.3  —  — 
Dividends declared and paid per common share $ 0.40  $ 0.10  $ 0.10  $ 0.40  $ 0.40  ** — 
Tangible book value per common share (period-end)(4)
90.96  88.34  83.67  78.82  80.68  13 
1


2021 Q1 vs.
(Dollars in millions) 2021 2020 2020 2020 2020 2020 2020
Q1 Q4 Q3 Q2 Q1 Q4 Q1
Balance Sheet (Period-End)
Loans held for investment $ 243,131  $ 251,624  $ 248,223  $ 251,512  $ 262,990  (3) % (8) %
Interest-earning assets 392,485  388,917  390,040  389,829  364,472 
Total assets 425,175  421,602  421,883  421,296  396,878 
Interest-bearing deposits 276,325  274,300  276,092  275,183  245,142  13 
Total deposits 310,328  305,442  305,725  304,238  269,689  15 
Borrowings 38,450  40,539  42,795  44,900  55,681  (5) (31)
Common equity 56,341  55,356  53,093  50,835  51,620 
Total stockholders’ equity 61,188  60,204  58,424  56,045  56,830 
Balance Sheet (Average Balances)
Loans held for investment $ 243,937  $ 247,689  $ 249,511  $ 253,358  $ 262,889  (2) % (7) %
Interest-earning assets 388,572  388,252  391,451  378,145  355,347  — 
Total assets 421,808  420,011  422,854  411,075  390,380  — 
Interest-bearing deposits 273,358  274,142  276,339  261,256  241,115  —  13 
Total deposits 305,056  304,513  305,516  288,344  264,653  —  15 
Borrowings 39,911  40,662  44,161  49,827  51,795  (2) (23)
Common equity 55,775  54,220  51,995  52,413  53,186 
Total stockholders’ equity 60,623  59,389  57,223  57,623  58,568 
    
2


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 2: Selected Metrics—Consolidated
2021 Q1 vs.
(Dollars in millions, except as noted) 2021 2020 2020 2020 2020 2020 2020
Q1 Q4 Q3 Q2 Q1 Q4 Q1
Performance Metrics
Net interest income growth (period over period) (1) % % % (9) % (1) % ** **
Non-interest income growth (period over period) (12) (20) 67  (10) (10) ** **
Total net revenue growth (period over period) (3) (1) 13  (10) (2) ** **
Total net revenue margin(5)
7.32  7.56  7.54  6.93  8.16  (24) bps (84) bps
Net interest margin(6)
5.99  6.05  5.68  5.78  6.78  (6) (79)
Return on average assets 3.16  2.45  2.28  (0.89) (1.37) 71  **
Return on average tangible assets(7)
3.27  2.54  2.36  (0.93) (1.43) 73  **
Return on average common equity(8)
23.22  18.18  17.84  (7.69) (10.68) 5% **
Return on average tangible common equity(9)
31.61  25.02  24.98  (10.74) (14.85) **
Non-interest expense as a percentage of average loans held for investment 6.13  6.47  5.69  5.95  5.67  (34) bps 46  bps
Efficiency ratio(10)
52.58  54.64  48.07  57.50  51.44  (206) 114 
Operating efficiency ratio(11)
45.54  46.97  44.24  53.34  44.67  (143) 87 
Effective income tax rate for continuing operations 20.7  16.2  31.3  37.2  29.6  5% (9)%
Employees (period-end, in thousands) 51.7  52.0  52.5  53.1  52.1  (1) (1)
Credit Quality Metrics
Allowance for credit losses $ 14,017  $ 15,564  $ 16,129  $ 16,832  $ 14,073  (10)% — 
Allowance coverage ratio 5.77  % 6.19  % 6.50  % 6.69  % 5.35  % (42) bps 42  bps
Net charge-offs $ 740  $ 856  $ 1,073  $ 1,505  $ 1,791  (14)% (59)%
Net charge-off rate(12)
1.21  % 1.38  % 1.72  % 2.38  % 2.72  % (17) bps (151) bps
30+ day performing delinquency rate(13)
1.82  2.41  1.97  2.09  2.95  (59) (113)
30+ day delinquency rate(13)
1.98  2.61  2.22  2.30  3.16  (63) (118)
Capital Ratios(14)
Common equity Tier 1 capital
14.6  % 13.7  % 13.0  % 12.4  % 12.0  % 90  bps 260  bps
Tier 1 capital 16.2  15.3  14.8  14.2  13.7  90  250 
Total capital 18.6  17.7  17.3  16.7  16.1  90  250 
Tier 1 leverage 11.7  11.2  10.6  10.3  11.0  50  70 
Tangible common equity (“TCE”)(15)
10.1  10.0  9.4  8.8  9.6  10  50 
 
3


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 3: Consolidated Statements of Income
2021 Q1 vs.
2021 2020 2020 2020 2020 2020 2020
(Dollars in millions, except per share data and as noted) Q1 Q4 Q3 Q2 Q1 Q4 Q1
Interest income:
Loans, including loans held for sale $ 5,854  $ 5,954  $ 5,758  $ 5,820  $ 6,542  (2) % (11) %
Investment securities 391  422  443  482  530  (7) (26)
Other 16  15  14  16  37  (57)
Total interest income 6,261  6,391  6,215  6,318  7,109  (2) (12)
Interest expense:
Deposits 269  347  476  611  731  (22) (63)
Securitized debt obligations 32  34  43  56  99  (6) (68)
Senior and subordinated notes 129  128  132  180  239  (46)
Other borrowings 9  11  15  —  (40)
Total interest expense 439  518  660  858  1,084  (15) (60)
Net interest income 5,822  5,873  5,555  5,460  6,025  (1) (3)
Provision (benefit) for credit losses (823) 264  331  4,246  5,423  ** **
Net interest income after provision for credit losses 6,645  5,609  5,224  1,214  602  18  **
Non-interest income:
Interchange fees, net 817  818  775  672  752  — 
Service charges and other customer-related fees 352  338  320  258  327 
Net securities gains 4  —  25  —  —  ** **
Other 118  308  706  166  145  (62) (19)
Total non-interest income 1,291  1,464  1,826  1,096  1,224  (12)
Non-interest expense:
Salaries and associate benefits 1,847  1,755  1,719  1,704  1,627  14 
Occupancy and equipment 472  572  506  523  517  (17) (9)
Marketing 501  563  283  273  491  (11)
Professional services 292  394  327  304  287  (26)
Communications and data processing 302  295  310  308  302  — 
Amortization of intangibles 6  14  16  22  (25) (73)
Other 320  422  389  642  483  (24) (34)
Total non-interest expense 3,740  4,009  3,548  3,770  3,729  (7) — 
Income (loss) from continuing operations before income taxes 4,196  3,064  3,502  (1,460) (1,903) 37  **
Income tax provision (benefit) 869  496  1,096  (543) (563) 75  **
Income (loss) from continuing operations, net of tax 3,327  2,568  2,406  (917) (1,340) 30  **
Loss from discontinued operations, net of tax (2) (2) —  (1) —  —  **
Net income (loss) 3,325  2,566  2,406  (918) (1,340) 30  **
Dividends and undistributed earnings allocated to participating securities(2)
(28) (19) (20) (1) (3) 47  **
Preferred stock dividends (61) (68) (67) (90) (55) (10) 11 
Issuance cost for redeemed preferred stock(3)
  (17) —  —  (22) ** **
Net income (loss) available to common stockholders $ 3,236  $ 2,462  $ 2,319  $ (1,009) $ (1,420) 31  **
4


2021 Q1 vs.
2021 2020 2020 2020 2020 2020 2020
(Dollars in millions, except per share data and as noted) Q1 Q4 Q3 Q2 Q1 Q4 Q1
Basic earnings per common share:(2)
Net income (loss) from continuing operations $ 7.06  $ 5.36  $ 5.07  $ (2.21) $ (3.10) 32  % **
Net income (loss) per basic common share $ 7.06  $ 5.36  $ 5.07  $ (2.21) $ (3.10) 32  **
Diluted earnings per common share:(2)
Net income (loss) from continuing operations $ 7.03  $ 5.35  $ 5.06  $ (2.21) $ (3.10) 31  **
Net income (loss) per diluted common share $ 7.03  $ 5.35  $ 5.06  $ (2.21) $ (3.10) 31  **
Weighted-average common shares outstanding (in millions):
Basic common shares 458.6  459.1  457.8  456.7  457.6  —  — 
Diluted common shares 460.1  460.2  458.5  456.7  457.6  —  %
5


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 4: Consolidated Balance Sheets
2021 Q1 vs.
2021 2020 2020 2020 2020 2020 2020
(Dollars in millions) Q1 Q4 Q3 Q2 Q1 Q4 Q1
Assets:
Cash and cash equivalents:
Cash and due from banks $ 4,670  $ 4,708  $ 4,267  $ 4,583  $ 4,545  (1) % %
Interest-bearing deposits and other short-term investments 45,825  35,801  39,839  51,235  20,391  28  125 
Total cash and cash equivalents 50,495  40,509  44,106  55,818  24,936  25  102 
Restricted cash for securitization investors 1,779  262  895  740  364  ** **
Securities available for sale 99,165  100,445  99,853  87,859  81,423  (1) 22 
Loans held for investment:
Unsecuritized loans held for investment 219,182  225,698  217,878  222,310  231,318  (3) (5)
Loans held in consolidated trusts 23,949  25,926  30,345  29,202  31,672  (8) (24)
Total loans held for investment 243,131  251,624  248,223  251,512  262,990  (3) (8)
Allowance for credit losses (14,017) (15,564) (16,129) (16,832) (14,073) (10) — 
Net loans held for investment 229,114  236,060  232,094  234,680  248,917  (3) (8)
Loans held for sale 2,896  2,710  3,433  711  1,056  174 
Premises and equipment, net 4,277  4,287  4,333  4,324  4,336  —  (1)
Interest receivable 1,380  1,471  1,551  1,574  1,687  (6) (18)
Goodwill 14,654  14,653  14,648  14,645  14,645  —  — 
Other assets 21,415  21,205  20,970  20,945  19,514  10 
Total assets $ 425,175  $ 421,602  $ 421,883  $ 421,296  $ 396,878 
6


2021 Q1 vs.
2021 2020 2020 2020 2020 2020 2020
(Dollars in millions) Q1 Q4 Q3 Q2 Q1 Q4 Q1
Liabilities:
Interest payable $ 288  $ 352  $ 332  $ 380  $ 359  (18) % (20) %
Deposits:
Non-interest-bearing deposits 34,003  31,142  29,633  29,055  24,547  39 
Interest-bearing deposits 276,325  274,300  276,092  275,183  245,142  13 
Total deposits 310,328  305,442  305,725  304,238  269,689  15 
Securitized debt obligations 12,071  12,414  13,566  15,761  17,141  (3) (30)
Other debt:
Federal funds purchased and securities loaned or sold under agreements to repurchase 842  668  702  573  399  26  111 
Senior and subordinated notes 25,467  27,382  28,448  28,481  32,049  (7) (21)
Other borrowings 70  75  79  85  6,092  (7) (99)
Total other debt 26,379  28,125  29,229  29,139  38,540  (6) (32)
Other liabilities 14,921  15,065  14,607  15,733  14,319  (1)
Total liabilities 363,987  361,398  363,459  365,251  340,048 
Stockholders’ equity:
Preferred stock 0  —  — 
Common stock 7  —  — 
Additional paid-in capital, net 33,671  33,480  33,793  33,556  33,450 
Retained earnings 43,167  40,088  37,653  35,361  36,552  18 
Accumulated other comprehensive income 1,783  3,494  3,833  3,981  3,679  (49) (52)
Treasury stock, at cost (17,440) (16,865) (16,862) (16,860) (16,858)
Total stockholders’ equity 61,188  60,204  58,424  56,045  56,830 
Total liabilities and stockholders’ equity $ 425,175  $ 421,602  $ 421,883  $ 421,296  $ 396,878 

7


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 5: Notes to Financial Summary, Selected Metrics and Consolidated Financial Statements (Tables 1—4)

(1)Total net revenue was reduced by $180 million in Q1 2021, $177 million in Q4 2020, $235 million in Q3 2020, $318 million in Q2 2020 and $389 million in Q1 2020 for credit card finance charges and fees charged-off as uncollectible.
(2)Dividends and undistributed earnings allocated to participating securities and earnings per share are computed independently for each period. Accordingly, the sum of each quarterly amount may not agree to the year-to-date total. We also provide adjusted diluted earnings per share, which is a non-GAAP measure. See “Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures” for additional information on our non-GAAP measures.
(3)On December 1, 2020, we redeemed all outstanding shares of our fixed rate 6.20% non-cumulative perpetual preferred stock Series F, which reduced our net income available to common shareholders by $17 million in Q4 2020. On March 2, 2020, we redeemed all outstanding shares of our fixed rate 6.00% non-cumulative perpetual preferred stock Series B, which increased our net loss available to common shareholders by $22 million in Q1 2020.
(4)Tangible book value per common share is a non-GAAP measure calculated based on tangible common equity divided by common shares outstanding. See “Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures” for additional information on non-GAAP measures.
(5)Total net revenue margin is calculated based on total net revenue for the period divided by average interest-earning assets for the period.
(6)Net interest margin is calculated based on annualized net interest income for the period divided by average interest-earning assets for the period.
(7)Return on average tangible assets is a non-GAAP measure calculated based on annualized income (loss) from continuing operations, net of tax, for the period divided by average tangible assets for the period. See “Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures” for additional information on non-GAAP measures.
(8)Return on average common equity is calculated based on net income (loss) available to common stockholders less income (loss) from discontinued operations, net of tax, for the period, divided by average common equity. Our calculation of return on average common equity may not be comparable to similarly-titled measures reported by other companies.
(9)Return on average tangible common equity (“ROTCE”) is a non-GAAP measure calculated based on net income (loss) available to common stockholders less income (loss) from discontinued operations, net of tax, for the period, divided by average tangible common equity (“TCE”). Our calculation of return on average TCE may not be comparable to similarly-titled measures reported by other companies. See “Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures” for additional information on non-GAAP measures.
(10)Efficiency ratio is calculated based on total non-interest expense for the period divided by total net revenue for the period. We also provide an adjusted efficiency ratio, which is a non-GAAP measure. See “Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures” for additional information on our non-GAAP measures.
(11)Operating efficiency ratio is calculated based on operating expense for the period divided by total net revenue for the period. We also provide an adjusted operating efficiency ratio, which is a non-GAAP measure. See “Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures” for additional information on our non-GAAP measures.
(12)Net charge-off rate is calculated based on annualized net charge-offs for the period divided by average loans held for investment for the period.
(13)Metrics include the impact of COVID-19 customer assistance programs where applicable.
(14)Capital ratios as of the end of Q1 2021 are preliminary and therefore subject to change. See “Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures” for information on the calculation of each of these ratios.
(15)TCE ratio is a non-GAAP measure calculated based on TCE divided by tangible assets. See “Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures” for additional information on non-GAAP measures.
**    Not meaningful.
8


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 6: Average Balances, Net Interest Income and Net Interest Margin
2021 Q1 2020 Q4 2020 Q1
(Dollars in millions, except as noted) Average Balance Interest Income/ Expense Yield/Rate Average Balance Interest Income/ Expense Yield/Rate Average Balance Interest Income/ Expense Yield/Rate
Interest-earning assets:
Loans, including loans held for sale $ 246,675  $ 5,854  9.49  % $ 251,135  $ 5,954  9.48  % $ 263,631  $ 6,542  9.93  %
Investment securities 98,296  391  1.59  97,640  422  1.73  78,212  530  2.71 
Cash equivalents and other 43,601  16  0.15  39,477  15  0.15  13,504  37  1.10 
Total interest-earning assets $ 388,572  $ 6,261  6.45  $ 388,252  $ 6,391  6.58  $ 355,347  $ 7,109  8.00 
Interest-bearing liabilities:
Interest-bearing deposits $ 273,358  $ 269  0.39  $ 274,143  $ 347  0.51  $ 241,115  $ 731  1.21 
Securitized debt obligations 12,240  32  1.05  12,651  34  1.08  18,054  99  2.20 
Senior and subordinated notes 26,968  129  1.91  27,386  128  1.87  31,342  239  3.04 
Other borrowings and liabilities 2,210  9  1.62  2,095  1.75  3,779  15  1.62 
Total interest-bearing liabilities $ 314,776  $ 439  0.56  $ 316,275  $ 518  0.65  $ 294,290  $ 1,084  1.47 
Net interest income/spread $ 5,822  5.89  $ 5,873  5.93  $ 6,025  6.53 
Impact of non-interest-bearing funding 0.10  0.12  0.25 
Net interest margin 5.99  % 6.05  % 6.78  %

9


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 7: Loan Information and Performance Statistics
2021 Q1 vs.
2021 2020 2020 2020 2020 2020 2020
(Dollars in millions, except as noted) Q1 Q4 Q3 Q2 Q1 Q4 Q1
Loans Held for Investment (Period-End)
Credit card:
   Domestic credit card(1)
$ 91,099  $ 98,504  $ 95,541  $ 99,390  $ 109,549  (8) % (17) %
   International card businesses 8,028  8,452  8,100  7,920  8,248  (5) (3)
Total credit card 99,127  106,956  103,641  107,310  117,797  (7) (16)
Consumer banking:
   Auto 67,059  65,762  65,394  63,319  61,364 
   Retail banking 3,143  3,126  3,294  3,393  2,669  18 
Total consumer banking 70,202  68,888  68,688  66,712  64,033  10 
Commercial banking:
   Commercial and multifamily real estate 30,008  30,681  31,197  30,953  32,373  (2) (7)
   Commercial and industrial 43,794  45,099  44,697  46,537  48,787  (3) (10)
Total commercial banking 73,802  75,780  75,894  77,490  81,160  (3) (9)
Total loans held for investment $ 243,131  $ 251,624  $ 248,223  $ 251,512  $ 262,990  (3) (8)
Loans Held for Investment (Average)
Credit card:
   Domestic credit card $ 92,594  $ 95,453  $ 97,306  $ 100,996  $ 113,711  (3) % (19) %
   International card businesses 7,940  8,108  8,061  7,752  9,065  (2) (12)
Total credit card 100,534  103,561  105,367  108,748  122,776  (3) (18)
Consumer banking:
   Auto 66,185  65,590  64,476  61,798  61,005 
   Retail banking 3,049  3,218  3,346  3,053  2,666  (5) 14 
Total consumer banking 69,234  68,808  67,822  64,851  63,671 
Commercial banking:
   Commercial and multifamily real estate 29,856  30,825  30,918  31,723  31,081  (3) (4)
   Commercial and industrial 44,313  44,495  45,404  48,036  45,361  —  (2)
Total commercial banking 74,169  75,320  76,322  79,759  76,442  (2) (3)
Total average loans held for investment $ 243,937  $ 247,689  $ 249,511  $ 253,358  $ 262,889  (2) (7)
10


2021 Q1 vs.
2021 2020 2020 2020 2020 2020 2020
Q1 Q4 Q3 Q2 Q1 Q4 Q1
Net Charge-Off Rates
Credit card:
   Domestic credit card 2.54  % 2.69  % 3.64  % 4.53  % 4.68  % (15) bps (214) bps
   International card businesses 2.30  1.86  2.89  3.47  4.65  44  (235)
Total credit card 2.52  2.63  3.58  4.46  4.68  (11) (216)
Consumer banking:
   Auto 0.47  0.47  0.23  1.16  1.51  —  (104)
   Retail banking 1.68  1.88  1.38  1.78  2.37  (20) (69)
Total consumer banking 0.52  0.53  0.28  1.19  1.54  (1) (102)
Commercial banking:
   Commercial and multifamily real estate 0.06  0.02  0.41  0.09  — 
   Commercial and industrial 0.11  0.74  0.45  0.78  0.96  (63) (85)
Total commercial banking 0.09  0.45  0.43  0.51  0.57  (36) (48)
Total net charge-offs 1.21  1.38  1.72  2.38  2.72  (17) (151)
30+ Day Performing Delinquency Rates(2)
Credit card:
   Domestic credit card 2.24  % 2.42  % 2.21  % 2.74  % 3.69  % (18) bps (145) bps
   International card businesses 2.51  2.61  2.15  2.71  3.66  (10) (115)
Total credit card 2.26  2.44  2.20  2.74  3.69  (18) (143)
Consumer banking:
   Auto 3.12  4.78  3.76  3.28  5.29  (166) (217)
   Retail banking 1.02  1.32  0.83  0.89  1.27  (30) (25)
Total consumer banking 3.03  4.62  3.62  3.16  5.12  (159) (209)
Nonperforming Loans and Nonperforming Assets Rates(3)(4)
Credit card:
   International card businesses 0.17  % 0.24  % 0.25  % 0.29  % 0.29  % (7) bps (12) bps
Total credit card 0.01  0.02  0.02  0.02  0.02  (1) (1)
Consumer banking:
   Auto 0.29  0.45  0.36  0.41  0.62  (16) (33)
   Retail banking 1.16  0.96  0.77  0.70  0.88  20  28 
Total consumer banking 0.33  0.47  0.38  0.43  0.63  (14) (30)
Commercial banking:
   Commercial and multifamily real estate 0.78  0.65  0.58  0.54  0.22  13  56 
   Commercial and industrial 1.02  1.00  1.31  1.06  0.87  15 
Total commercial banking 0.92  0.86  1.01  0.85  0.61  31 
Total nonperforming loans 0.38  0.40  0.42  0.38  0.35  (2)
Total nonperforming assets 0.40  0.41  0.44  0.39  0.37  (1)
11


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 8: Allowance for Credit Losses and Reserve for Unfunded Lending Commitments Activity
Three Months Ended March 31, 2021
Credit Card Consumer Banking
(Dollars in millions) Domestic Card International Card Businesses Total Credit Card Auto Retail Banking Total Consumer Banking Commercial Banking Total
Allowance for credit losses:
Balance as of December 31, 2020 $ 10,650  $ 541  $ 11,191  $ 2,615  $ 100  $ 2,715  $ 1,658  $ 15,564 
Charge-offs (904) (89) (993) (324) (18) (342) (19) (1,354)
Recoveries 317  43  360  246  5  251  3  614 
Net charge-offs (587) (46) (633) (78) (13) (91) (16) (740)
Provision (benefit) for credit losses (491) (1) (492) (132) 6  (126) (195) (813)
Allowance build (release) for credit losses (1,078) (47) (1,125) (210) (7) (217) (211) (1,553)
Other changes(5)
  6  6          6 
Balance as of March 31, 2021 9,572  500  10,072  2,405  93  2,498  1,447  14,017 
Reserve for unfunded lending commitments:
Balance as of December 31, 2020 —  —  —  —  —  —  195  195 
Provision (benefit) for losses on unfunded lending commitments             (8) (8)
Balance as of March 31, 2021             187  187 
Combined allowance and reserve as of March 31, 2021 $ 9,572  $ 500  $ 10,072  $ 2,405  $ 93  $ 2,498  $ 1,634  $ 14,204 
12


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 9: Financial Summary—Business Segment Results
Three Months Ended March 31, 2021
(Dollars in millions) Credit Card Consumer Banking
Commercial Banking(6)
Other(6)
Total
Net interest income (loss) $ 3,372  $ 2,030  $ 520  $ (100) $ 5,822 
Non-interest income (loss) 1,029  141  240  (119) 1,291 
Total net revenue (loss) 4,401  2,171  760  (219) 7,113 
Provision (benefit) for credit losses (492) (126) (203) (2) (823)
Non-interest expense 2,135  1,117  419  69  3,740 
Income (loss) from continuing operations before income taxes 2,758  1,180  544  (286) 4,196 
Income tax provision (benefit) 653  278  128  (190) 869 
Income (loss) from continuing operations, net of tax $ 2,105  $ 902  $ 416  $ (96) $ 3,327 
Three Months Ended December 31, 2020
(Dollars in millions) Credit Card Consumer Banking
Commercial Banking(6)
Other(6)
Total
Net interest income (loss) $ 3,413  $ 2,012  $ 522  $ (74) $ 5,873 
Non-interest income 1,054  136  268  1,464 
Total net revenue (loss) 4,467  2,148  790  (68) 7,337 
Provision (benefit) for credit losses 231  60  (28) 264 
Non-interest expense 2,311  1,121  445  132  4,009 
Income (loss) from continuing operations before income taxes 1,925  967  373  (201) 3,064 
Income tax provision (benefit) 454  230  88  (276) 496 
Income from continuing operations, net of tax $ 1,471  $ 737  $ 285  $ 75  $ 2,568 
Three Months Ended March 31, 2020
(Dollars in millions) Credit Card Consumer Banking
Commercial Banking(6)
Other(6)
Total
Net interest income $ 3,702  $ 1,657  $ 491  $ 175  $ 6,025 
Non-interest income (loss) 911  126  238  (51) 1,224 
Total net revenue 4,613  1,783  729  124  7,249 
Provision for credit losses 3,702  860  856  5,423 
Non-interest expense 2,208  991  412  118  3,729 
Income (loss) from continuing operations before income taxes (1,297) (68) (539) (1,903)
Income tax benefit (306) (16) (128) (113) (563)
Income (loss) from continuing operations, net of tax $ (991) $ (52) $ (411) $ 114  $ (1,340)

13


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 10: Financial & Statistical Summary—Credit Card Business
2021 Q1 vs.
2021 2020 2020 2020 2020 2020 2020
(Dollars in millions, except as noted) Q1 Q4 Q3 Q2 Q1 Q4 Q1
Credit Card
Earnings:
Net interest income $ 3,372  $ 3,413  $ 3,292  $ 3,369  $ 3,702  (1)% (9)%
Non-interest income 1,029  1,054  1,013  845  911  (2) 13 
Total net revenue 4,401  4,467  4,305  4,214  4,613  (1) (5)
Provision (benefit) for credit losses (492) 231  450  2,944  3,702  ** **
Non-interest expense 2,135  2,311  2,003  1,969  2,208  (8) (3)
Income (loss) from continuing operations before income taxes 2,758  1,925  1,852  (699) (1,297) 43  **
Income tax provision (benefit) 653  454  438  (166) (306) 44  **
Income (loss) from continuing operations, net of tax $ 2,105  $ 1,471  $ 1,414  $ (533) $ (991) 43  **
Selected performance metrics:
Period-end loans held for investment(1)
$ 99,127  $ 106,956  $ 103,641  $ 107,310  $ 117,797  (7) (16)
Average loans held for investment 100,534  103,561  105,367  108,748  122,776  (3) (18)
Average yield on loans outstanding(7)
14.49  % 14.24  % 13.83  % 13.72  % 14.46  % 25  bps bps
Total net revenue margin(8)
17.17  16.92  16.34  15.50  15.03  25  214 
Net charge-off rate 2.52  2.63  3.58  4.46  4.68  (11) (216)
30+ day performing delinquency rate 2.26  2.44  2.20  2.74  3.69  (18) (143)
30+ day delinquency rate 2.27  2.45  2.21  2.75  3.70  (18) (143)
Nonperforming loan rate(3)
0.01  0.02  0.02  0.02  0.02  (1) (1)
Purchase volume(9)
$ 108,333  $ 117,141  $ 107,102  $ 90,149  $ 99,920  (8)% 8%
14


2021 Q1 vs.
2021 2020 2020 2020 2020 2020 2020
(Dollars in millions, except as noted) Q1 Q4 Q3 Q2 Q1 Q4 Q1
Domestic Card
Earnings:
Net interest income $ 3,095  $ 3,129  $ 2,995  $ 3,094  $ 3,381  (1)% (8)%
Non-interest income 959  994  952  795  842  (4) 14 
Total net revenue 4,054  4,123  3,947  3,889  4,223  (2) (4)
Provision (benefit) for credit losses (491) 231  378  2,906  3,464  ** **
Non-interest expense 1,923  2,063  1,802  1,776  1,984  (7) (3)
Income (loss) from continuing operations before income taxes 2,622  1,829  1,767  (793) (1,225) 43  **
Income tax provision (benefit) 619  433  419  (188) (290) 43  **
Income (loss) from continuing operations, net of tax $ 2,003  $ 1,396  $ 1,348  $ (605) $ (935) 43  **
Selected performance metrics:
Period-end loans held for investment(1)
$ 91,099  $ 98,504  $ 95,541  $ 99,390  $ 109,549  (8) (17)
Average loans held for investment 92,594  95,453  97,306  100,996  113,711  (3) (19)
Average yield on loans outstanding(7)
14.34  % 14.07  % 13.57  % 13.52  % 14.30  % 27  bps bps
Total net revenue margin(8)
17.15  16.91  16.22  15.40  14.86  24  229 
Net charge-off rate 2.54  2.69  3.64  4.53  4.68  (15) (214)
30+ day performing delinquency rate 2.24  2.42  2.21  2.74  3.69  (18) (145)
Purchase volume(9)
$ 99,960  $ 107,572  $ 98,107  $ 82,860  $ 92,248  (7)% 8%
Refreshed FICO scores:(10)
Greater than 660 70  % 69  % 69  % 67  % 65  %
660 or below 30  31  31  33  35  (1) (5)
Total 100  % 100  % 100  % 100  % 100  %
15


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 11: Financial & Statistical Summary—Consumer Banking Business
2021 Q1 vs.
2021 2020 2020 2020 2020 2020 2020
(Dollars in millions, except as noted) Q1 Q4 Q3 Q2 Q1 Q4 Q1
Consumer Banking
Earnings:
Net interest income $ 2,030  $ 2,012  $ 1,904  $ 1,665  $ 1,657  1% 23%
Non-interest income 141  136  107  97  126  12 
Total net revenue 2,171  2,148  2,011  1,762  1,783  22 
Provision (benefit) for credit losses (126) 60  (43) 876  860  ** **
Non-interest expense 1,117  1,121  1,011  1,036  991  —  13 
Income (loss) from continuing operations before income taxes 1,180  967  1,043  (150) (68) 22  **
Income tax provision (benefit) 278  230  247  (36) (16) 21  **
Income (loss) from continuing operations, net of tax $ 902  $ 737  $ 796  $ (114) $ (52) 22  **
Selected performance metrics:
Period-end loans held for investment $ 70,202  $ 68,888  $ 68,688  $ 66,712  $ 64,033  10 
Average loans held for investment 69,234  68,808  67,822  64,851  63,671 
Average yield on loans held for investment(7)
8.16  % 8.28  % 8.36  % 8.41  % 8.46  % (12) bps (30) bps
Auto loan originations $ 8,833  $ 7,371  $ 8,979  $ 8,292  $ 7,640  20% 16%
Period-end deposits 254,001  249,815  249,684  246,804  217,607  17 
Average deposits 249,499  249,419  248,418  232,293  215,071  —  16 
Average deposits interest rate 0.36  % 0.47  % 0.66  % 0.89  % 1.06  % (11) bps (70) bps
Net charge-off rate 0.52  0.53  0.28  1.19  1.54  (1) (102)
30+ day performing delinquency rate 3.03  4.62  3.62  3.16  5.12  (159) (209)
30+ day delinquency rate 3.25  5.00  3.90  3.48  5.65  (175) (240)
Nonperforming loan rate(3)
0.33  0.47  0.38  0.43  0.63  (14) (30)
Nonperforming asset rate(4)
0.39  0.54  0.43  0.46  0.71  (15) (32)
Auto—At origination FICO scores:(11)
Greater than 660 47  % 46  % 46  % 46  % 47  % 1% — 
621 - 660 20  20  20  20  20  —  — 
620 or below 33  34  34  34  33  (1) — 
Total 100  % 100  % 100  % 100  % 100  %
16


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 12: Financial & Statistical Summary—Commercial Banking Business
2021 Q1 vs.
2021 2020 2020 2020 2020 2020 2020
(Dollars in millions, except as noted) Q1 Q4 Q3 Q2 Q1 Q4 Q1
Commercial Banking
Earnings:
Net interest income $ 520  $ 522  $ 517  $ 518  $ 491  —  6%
Non-interest income 240  268  237  180  238  (10)%
Total net revenue(6)
760  790  754  698  729  (4)
Provision (benefit) for credit losses (203) (28) (74) 427  856  ** **
Non-interest expense 419  445  424  425  412  (6)
Income (loss) from continuing operations before income taxes 544  373  404  (154) (539) 46  **
Income tax provision (benefit) 128  88  95  (36) (128) 45  **
Income (loss) from continuing operations, net of tax $ 416  $ 285  $ 309  $ (118) $ (411) 46  **
Selected performance metrics:
Period-end loans held for investment $ 73,802  $ 75,780  $ 75,894  $ 77,490  $ 81,160  (3) (9)
Average loans held for investment 74,169  75,320  76,322  79,759  76,442  (2) (3)
Average yield on loans held for investment(6)(7)
2.76  % 2.83  % 2.82  % 3.00  % 3.88  % (7) bps (112) bps
Period-end deposits $ 41,552  $ 39,590  $ 36,783  $ 35,669  $ 32,822  5% 27%
Average deposits 40,107  38,676  36,278  34,635  32,238  24 
Average deposits interest rate 0.18  % 0.23  % 0.25  % 0.30  % 0.89  % (5) bps (71) bps
Net charge-off rate 0.09  0.45  0.43  0.51  0.57  (36) (48)
Nonperforming loan rate(3)
0.92  0.86  1.01  0.85  0.61  31 
Nonperforming asset rate(4)
0.92  0.86  1.01  0.85  0.61  31 
Risk category:(12)
Noncriticized $ 66,299  $ 67,964  $ 68,533  $ 70,881  $ 77,714  (2)% (15)%
Criticized performing 6,821  7,166  6,593  5,949  2,952  (5) 131 
Criticized nonperforming 682  650  768  660  494  38 
Total commercial banking loans $ 73,802  $ 75,780  $ 75,894  $ 77,490  $ 81,160  (3) (9)
Risk category as a percentage of period-end loans held for investment:(12)
Noncriticized 89.9  % 89.6  % 90.3  % 91.4  % 95.8  % 30  bps (590) bps
Criticized performing 9.2  9.5  8.7  7.7  3.6  (30) 560 
Criticized nonperforming 0.9  0.9  1.0  0.9  0.6  —  30 
Total commercial banking loans 100.0  % 100.0  % 100.0  % 100.0  % 100.0  %
17


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 13: Financial & Statistical Summary—Other and Total
2021 Q1 vs.
2021 2020 2020 2020 2020 2020 2020
(Dollars in millions) Q1 Q4 Q3 Q2 Q1 Q4 Q1
Other
Earnings:
Net interest income (loss) $ (100) $ (74) $ (158) $ (92) $ 175  35% **
Non-interest income (loss) (119) 469  (26) (51) ** 133%
Total net revenue (loss)(6)
(219) (68) 311  (118) 124  ** **
Provision (benefit) for credit losses (2) (2) (1) ** **
Non-interest expense(13)
69  132  110  340  118  (48) (42)
Income (loss) from continuing operations before income taxes (286) (201) 203  (457) 42  **
Income tax provision (benefit) (190) (276) 316  (305) (113) (31) 68 
Income (loss) from continuing operations, net of tax $ (96) $ 75  $ (113) $ (152) $ 114  ** **
Selected performance metrics:
Period-end deposits $ 14,775  $ 16,037  $ 19,258  $ 21,765  $ 19,260  (8) (23)
Average deposits 15,450  16,418  20,820  21,416  17,344  (6) (11)
Total
Earnings:
Net interest income $ 5,822  $ 5,873  $ 5,555  $ 5,460  $ 6,025  (1) % (3) %
Non-interest income 1,291  1,464  1,826  1,096  1,224  (12)
Total net revenue 7,113  7,337  7,381  6,556  7,249  (3) (2)
Provision (benefit) for credit losses (823) 264  331  4,246  5,423  ** **
Non-interest expense 3,740  4,009  3,548  3,770  3,729  (7) — 
Income (loss) from continuing operations before income taxes 4,196  3,064  3,502  (1,460) (1,903) 37  **
Income tax provision (benefit) 869  496  1,096  (543) (563) 75  **
Income (loss) from continuing operations, net of tax $ 3,327  $ 2,568  $ 2,406  $ (917) $ (1,340) 30  **
Selected performance metrics:
Period-end loans held for investment $ 243,131  $ 251,624  $ 248,223  $ 251,512  $ 262,990  (3) (8)
Average loans held for investment 243,937  247,689  249,511  253,358  262,889  (2) (7)
Period-end deposits 310,328  305,442  305,725  304,238  269,689  15 
Average deposits 305,056  304,513  305,516  288,344  264,653  —  15 
18


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 14: Notes to Loan, Allowance and Business Segment Disclosures (Tables 7—13)

(1)We reclassified $2.1 billion in partnership loans to held for sale as of September 30, 2020.
(2)Metrics include the impact of COVID-19 customer assistance programs where applicable.
(3)Nonperforming loan rates are calculated based on nonperforming loans for each category divided by period-end total loans held for investment for each respective category.
(4)Nonperforming assets consist of nonperforming loans, repossessed assets and other foreclosed assets. The total nonperforming asset rate is calculated based on total nonperforming assets divided by the combined period-end total loans held for investment, repossessed assets and other foreclosed assets.
(5)Represents foreign currency translation adjustments.
(6)Some of our commercial investments generate tax-exempt income, tax credits or other tax benefits. Accordingly, we present our Commercial Banking revenue and yields on a taxable-equivalent basis, calculated using the federal statutory tax rate of 21% and state taxes where applicable, with offsetting reductions to the Other category.
(7)Average yield is calculated based on annualized interest income for the period divided by average loans during the period. Annualized interest income does not include any allocations, such as funds transfer pricing.
(8)Total net revenue margin is calculated based on total net revenue for the period divided by average loans outstanding during the period.
(9)Purchase volume consists of purchase transactions, net of returns, for the period, and excludes cash advance and balance transfer transactions.
(10)Percentages represent period-end loans held for investment in each credit score category. Domestic card credit scores generally represent FICO scores. These scores are obtained from one of the major credit bureaus at origination and are refreshed monthly thereafter. We approximate non-FICO credit scores to comparable FICO scores for consistency purposes. Balances for which no credit score is available or the credit score is invalid are included in the 660 or below category.
(11)Percentages represent period-end loans held for investment in each credit score category. Auto credit scores generally represent average FICO scores obtained from three credit bureaus at the time of application and are not refreshed thereafter. Balances for which no credit score is available or the credit score is invalid are included in the 620 or below category.
(12)Criticized exposures correspond to the “Special Mention,” “Substandard” and “Doubtful” asset categories defined by bank regulatory authorities.
(13)Includes charges incurred as a result of restructuring activities.
**    Not meaningful.
19


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures(1)
Basel III Standardized Approach
(Dollars in millions, except as noted) March 31,
2021
December 31,
2020
September 30,
2020
June 30,
2020
March 31,
2020
Regulatory Capital Metrics
Common equity excluding AOCI $ 57,606  $ 55,299  $ 52,839  $ 50,614  $ 51,018 
Adjustments:
AOCI, net of tax(2)
(13) (29) (122) (145) (170)
Goodwill, net of related deferred tax liabilities (14,444) (14,448) (14,448) (14,449) (14,453)
Intangible assets, net of related deferred tax liabilities (81) (86) (95) (135) (151)
Other (17) —  —  —  — 
Common equity Tier 1 capital $ 43,051  $ 40,736  $ 38,174  $ 35,885  $ 36,244 
Tier 1 capital $ 47,898  $ 45,583  $ 43,505  $ 41,094  $ 41,453 
Total capital(3)
54,779  52,788  50,955  48,508  48,775 
Risk-weighted assets 295,187  297,903  293,852  290,222  302,871 
Adjusted average assets(4)
408,596  406,762  409,602  398,062  377,360 
Capital Ratios
Common equity Tier 1 capital(5)
14.6  % 13.7  % 13.0  % 12.4  % 12.0  %
Tier 1 capital(6)
16.2  15.3  14.8  14.2  13.7 
Total capital(7)
18.6  17.7  17.3  16.7  16.1 
Tier 1 leverage(4)
11.7  11.2  10.6  10.3  11.0 
Tangible common equity (“TCE”)(8)
10.1  10.0  9.4  8.8  9.6 


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Reconciliation of Non-GAAP Measures

The following non-GAAP measures consist of our adjusted results that we believe help investors and users of our financial information understand the effect of adjusting items on our selected reported results. These adjusted results provide alternate measurements of our operating performance, both for the current period and trends across multiple periods. The following tables present reconciliations of these non-GAAP measures to the applicable amounts measured in accordance with GAAP.
2021 2020 2020
(Dollars in millions, except per share data and as noted) Q1 Q4 Q1
Adjusted diluted EPS:
Net income (loss) available to common stockholders (GAAP) $ 3,236  $ 2,462  $ (1,420)
Legal reserve activity, including insurance recoveries   (37) 45 
Cybersecurity Incident expenses, net of insurance  
Adjusted net income (loss) available to common stockholders before income tax impacts (non-GAAP) 3,236  2,431  (1,371)
Income tax impacts   (12)
Adjusted net income (loss) available to common stockholders (non-GAAP) $ 3,236  $ 2,436  $ (1,383)
Diluted weighted-average common shares outstanding (in millions) (GAAP) 460.1  460.2  457.6 
Diluted EPS (GAAP) $ 7.03  $ 5.35  $ (3.10)
Impact of adjustments noted above   (0.06) 0.08 
Adjusted diluted EPS (non-GAAP) $ 7.03  $ 5.29  $ (3.02)
Adjusted efficiency ratio:
Non-interest expense (GAAP) $ 3,740  $ 4,009  $ 3,729 
Legal reserve activity, including insurance recoveries   37  (45)
Cybersecurity Incident expenses, net of insurance   (6) (4)
Adjusted non-interest expense (non-GAAP) $ 3,740  $ 4,040  $ 3,680 
Total net revenue (GAAP) $ 7,113  $ 7,337  $ 7,249 
Efficiency ratio (GAAP) 52.58  % 54.64  % 51.44  %
Impact of adjustments noted above   42 bps (67) bps
Adjusted efficiency ratio (non-GAAP) 52.58  % 55.06  % 50.77  %
Adjusted operating efficiency ratio:
Operating expense (GAAP) $ 3,239  $ 3,446  $ 3,238 
Legal reserve activity, including insurance recoveries   37  (45)
Cybersecurity Incident expenses, net of insurance   (6) (4)
Adjusted operating expense (non-GAAP) $ 3,239  $ 3,477  $ 3,189 
Total net revenue (GAAP) $ 7,113  $ 7,337  $ 7,249 
Operating efficiency ratio (GAAP) 45.54  % 46.97  % 44.67  %
Impact of adjustments noted above   42 bps (68) bps
Adjusted operating efficiency ratio (non-GAAP) 45.54  % 47.39  % 43.99  %
21


Reconciliation of Non-GAAP Measures

The following non-GAAP measures consist of TCE, tangible assets and metrics computed using these amounts, which include tangible book value per common share, return on average tangible assets, return on average TCE and TCE ratio. We consider these metrics to be key financial performance measures that management uses in assessing capital adequacy and the level of returns generated. While our non-GAAP measures are widely used by investors, analysts and bank regulatory agencies to assess the capital position of financial services companies, they may not be comparable to similarly-titled measures reported by other companies. The following tables present reconciliations of these non-GAAP measures to the applicable amounts measured in accordance with GAAP.
2021 2020 2020 2020 2020
(Dollars in millions) Q1 Q4 Q3 Q2 Q1
Tangible Common Equity (Period-End)
Stockholders’ equity $ 61,188  $ 60,204  $ 58,424  $ 56,045  $ 56,830 
Goodwill and intangible assets(9)
(14,789) (14,809) (14,825) (14,869) (14,888)
Noncumulative perpetual preferred stock (4,847) (4,847) (5,330) (5,209) (5,209)
Tangible common equity $ 41,552  $ 40,548  $ 38,269  $ 35,967  $ 36,733 
Tangible Common Equity (Average)
Stockholders’ equity $ 60,623  $ 59,389  $ 57,223  $ 57,623  $ 58,568 
Goodwill and intangible assets(9)
(14,807) (14,824) (14,867) (14,880) (14,930)
Noncumulative perpetual preferred stock (4,847) (5,168) (5,228) (5,209) (5,382)
Tangible common equity $ 40,969  $ 39,397  $ 37,128  $ 37,534  $ 38,256 
Tangible Assets (Period-End)
Total assets $ 425,175  $ 421,602  $ 421,883  $ 421,296  $ 396,878 
Goodwill and intangible assets(9)
(14,789) (14,809) (14,825) (14,869) (14,888)
Tangible assets $ 410,386  $ 406,793  $ 407,058  $ 406,427  $ 381,990 
Tangible Assets (Average)
Total assets $ 421,808  $ 420,011  $ 422,854  $ 411,075  $ 390,380 
Goodwill and intangible assets(9)
(14,807) (14,824) (14,867) (14,880) (14,930)
Tangible assets $ 407,001  $ 405,187  $ 407,987  $ 396,195  $ 375,450 
__________
(1)Regulatory capital metrics and capital ratios as of March 31, 2021 are preliminary and therefore subject to change.
(2)Excludes certain components of AOCI as permitted under the Tailoring Rules.
(3)Total capital equals the sum of Tier 1 capital and Tier 2 capital.
(4)Adjusted average assets for the purpose of calculating our Tier 1 leverage ratio represents total average assets adjusted for amounts that are deducted from Tier 1 capital, predominately goodwill and intangible assets. Tier 1 leverage ratio is a regulatory capital measure calculated based on Tier 1 capital divided by adjusted average assets.
(5)Common equity Tier 1 capital ratio is a regulatory capital measure calculated based on common equity Tier 1 capital divided by risk-weighted assets.
(6)Tier 1 capital ratio is a regulatory capital measure calculated based on Tier 1 capital divided by risk-weighted assets.
(7)Total capital ratio is a regulatory capital measure calculated based on total capital divided by risk-weighted assets.
(8)TCE ratio is a non-GAAP measure calculated based on TCE divided by tangible assets.
(9)Includes impact of related deferred taxes.
22