UNITED STATES SECURITIES AND EXCHANGE COMMISSION
Form 10-K
[X] | ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) | |
OF THE SECURITIES EXCHANGE ACT OF 1934 | ||
For the fiscal year ended December 31, 2003 | ||
or |
||
[ ] | TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) | |
OF THE SECURITIES EXCHANGE ACT OF 1934 | ||
For the transition period from to |
Commission file number 000-28275
PFSWEB, INC.
Delaware
(State or other jurisdiction of
incorporation or organization)
500 North Central Expressway, Plano, Texas
(Address of principal executive offices)
75-2837058
(I.R.S. Employer
Identification Number)
75074
(Zip code)
Registrants telephone number, including area code:
972-881-2900
Securities registered pursuant to Section 12(b) of the Act: None
Securities registered pursuant to Section 12(g) of the Act:
Common Stock, par value $.001 per share
Indicate by a check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes [X] No [ ]
Indicate by a check mark whether the registrant is an accelerated filer (as defined in Rule 12b-2 of the Act). Yes [ ] No [X]
Indicate by a check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K is not contained herein, and will not be contained, to the best of registrants knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K. Yes [X] No [ ]
The aggregate market value of the voting stock held by non-affiliates of the registrant as of June 30, 2003 (based on the closing price as reported by the National Association of Securities Dealers Automated Quotation System) was $11,794,477.
As of February 28, 2004, there were 21,188,311 shares of the registrants Common Stock, $.001 par value, outstanding, excluding 86,300 shares of common stock in treasury.
DOCUMENTS INCORPORATED BY REFERENCE
The information required by Part III of this Annual Report, to the extent not set forth herein, is incorporated herein by reference from the registrants definitive proxy statement relating to the annual meeting of stockholders to be held in June 2004, which definitive proxy statement shall be filed with the Securities and Exchange Commission within 120 days after the end of the fiscal year to which this Annual Report relates.
INDEX
Unless otherwise indicated, all references to PFSweb, the Company, we, us and our refer to PFSweb, Inc., a Delaware corporation, and its subsidiaries. All references to Daisytek refer to our former parent corporation, Daisytek International Corporation, a Delaware corporation, and its subsidiaries. In June 2001, we elected to change our fiscal year end date from March 31 to December 31.
PART I
Item 1.
Business
General
PFSweb is a leading provider of outsourcing services. These services
include web-site development and hosting, order management, call center,
product kitting and assembly, order fulfillment, warehousing, credit and
collections, technology solutions and more. Collectively we define this group
of services as Business Process Outsourcing because we offer our clients
infrastructure and technology capabilities that can address an entire business
transaction cycle, from demand generation to product delivery.
PFSweb serves as the brand behind the brand for companies seeking to
increase their supply chain efficiencies. As a business process outsourcer, we
offer scalable and cost-effective solutions for manufacturers, distributors,
retailers and direct marketing organizations. We provide our clients with
seamless and transparent solutions to support their business strategies,
allowing them to focus on their core competencies while we provide cost
effective capabilities for areas of their business that are not core
competencies. Leveraging PFSwebs technology, expertise and proven methodology,
we enable client organizations to develop and deploy new products quickly and
implement new business strategies or address new distribution channels rapidly
and efficiently through our optimized solutions. Our clients engage us both as
a consulting partner to assist them in the design of a business solution as
well as a virtual and physical infrastructure partner providing the mission
critical operations required to build and manage that business solution.
Together, we not only help our clients define new ways of doing business, but
also provide them the technology and physical infrastructure necessary to
quickly implement this new business model. We allow our clients to quickly and
dramatically change how they go-to-market.
Each client has a unique business model and unique strategic objectives
that require highly customized solutions. Clients in a wide array of
industries, from computer products to cosmetics to consumer goods to
collectibles, turn to PFSweb for help in addressing a variety of business
issues, such as customer satisfaction, production capacity requirements, vendor
integration, supply chain compression, cost realignment, international &
domestic transportation management and international expansion, among others.
We also act as a constructive agent of change, providing clients the ability to
alter their current distribution model, establish direct relationships with
end-customers, and reduce the overall time and costs associated with existing
distribution channel strategies. Our clients are seeking solutions that will
provide them with dynamic supply chain and channel marketing efficiencies,
while ultimately delivering a world-class customer service experience.
Our technology and business infrastructures are adaptable, changeable and
reliable. This flexibility allows us to design custom, variable cost solutions
to fit the business requirements of our clients strategies. We earn revenue
from two distinct business segments, yet operationally similar business models:
Our capabilities are expansive. To offer the most necessary and
resourceful products to our clients, we are continually developing capabilities
to meet the pressing business issues in the marketplace. Our business objective
is to focus on Leading the Evolution of Outsourcing. As our tagline suggests,
we will continue to evolve our service offerings to meet the needs of the
marketplace and the demands of unique client requirements. We are most
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successful when we develop a new capability to enable a client to pursue a
new initiative and we are then able to leverage that revolutionary development
across other client or prospect solutions, as it becomes best practice in the
marketplace. Our team of experts design and build diverse solutions for Fortune
1000, Global 2000 and brand name clients around a flexible core of technology
and physical infrastructure that includes:
We are headquartered in Plano, Texas where our executive and
administrative offices are located as well as our primary technology
laboratories and hosting facilities. We operate state-of-the-art call centers
from our U.S. facilities located in Plano, Texas, and Memphis, Tennessee, and
from our international facility located in Liege, Belgium. We have
approximately one million square feet of warehouse space located across our
facilities in Memphis, Toronto and Liege allowing us to provide global
distribution solutions. These distribution facilities are highly automated and
contain state of the art material handling and communications equipment. We
provide solutions to clients that are often regarded as market leaders in a
variety of different industries. Those industries include technology
manufacturing, telecommunications, computer consumables, direct marketing,
apparel, retailing, collectibles, consumer goods, personal care/cosmetics,
pharmaceuticals and consumer electronics, among others.
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Industry Overview
Business activities in the public and private sectors continue to operate
in an environment of rapid technological advancement, increasing competition
and continuous pressure to improve operating and supply chain efficiency while
decreasing costs. We currently see the following trends within the industry:
Supply Chain Management Trend
As companies maintain focus on improving their businesses and balance
sheet financial ratios, significant efforts and investments continue to be made
identifying ways to maximize supply chain efficiency and extend supply chain
processes. Working capital financing, vendor managed inventory, supply chain
visibility software solutions, distribution channel skipping, direct to
consumer e-commerce sales initiatives, and complex upstream supply chain
collaborative technology are products that manufacturers seek to help them
achieve greater supply chain efficiency. International Data Corporation (IDC)
forecasts that the supply chain management services market will represent the
largest solutions services opportunity, reaching $40.5 billion by 2007, which
we believe includes the type of products described above, that monitor, manage,
and optimize companies extended supply chains.
A key business challenge facing many manufacturers and retailers as they
evaluate their supply chain efficiency is in determining how the trend for
consumers to shop via the Internet in an electronic commerce fashion will
affect their traditional commerce business model. According to eMarketers
eBusiness in 2003 review, B2B worldwide e-commerce is expected to grow at an
annual rate of between 50% and 60%, and in the U.S. B2B e-commerce is expected
to grow from $721 billion in 2003 to $1.3 trillion in 2005. Forrester Research
projects that U.S. B2C e-commerce activity will reach nearly $230 billion in
2008, and will account for 10 percent of total U.S. retail sales. We believe
that companies will continue to strategically plan for the impact that
e-commerce and other new technology advancements will have on their traditional
commerce business models and their existing technology and infrastructure
capabilities.
Manufacturers, as buyers of materials, are also imposing new business
practices and policies on their supplier partners in order to shift the normal
supply chain costs and risks associated with inventory ownership away from
their own balance sheets. Through techniques like Vendor Managed Inventory
(VMI) or Consigned Inventory Programs (CIP), manufacturers are asking their
suppliers, as a part of the supplier selection process, to provide capabilities
where the manufacturer need not own, or even possess, inventory prior to the
exact moment that unit of inventory is required as a raw material component or
for shipping to a customer. To be successful for all parties, business models
such as these often require a sophisticated collection of technological
capabilities that allow for complete integration and collaboration of the
information technology environments of both the buyer and supplier. For
example, in order for an inventory unit to arrive at the precise required
moment in the manufacturing facility, it is necessary for the Manufacturing
Resource Planning (MRP) systems of the manufacturer to integrate with the CRM
systems of the supplier. When hundreds of supplier partners are involved, this
process can become quite complex and technologically challenging. Buyers and
suppliers are seeking solutions that utilize XML based protocols like Biztalk,
RosettaNet and other traditional EDI standards in order to ensure an open
systems platform that promotes easier technology integration in these
collaborative solutions.
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Government Outsourcing Trend
In 2001, a task force was launched to identify priority actions to achieve
strategic improvements in government and set in motion a transformation of
government around citizens needs. The federal government formulated an
E-Government strategy in 2002, which was created to support multi-agency
projects that improve citizen services and yield performance gains. Also,
recent revisions to government mandate A-76 state that Government agencies must
conduct thorough audits to determine the lowest cost and most efficient method
of doing business, and to outsource to the public sector when in-house
operations are unable to compete.
As stated in the February 2002 E-Government Strategy document developed by
the U.S. Office of Management and Budget (OMB) E-Government task force, the
primary goals for this initiative are to:
According to the E-Government Strategy document, for fiscal year
2005, the federal governments investment in information technology (IT) is
estimated to be $59 billion. The continued investment made in IT spending
provides opportunities for the government to continue to transform itself into
a citizen-centered E-Government and provide additional opportunities for the
government to work with the public sector to develop more user friendly methods
of interaction. Past agency-centered IT approaches have limited the
governments productivity gains and ability to serve citizens.
The 2002 E-Government Strategy document goes on to state, E-Government
provides many opportunities to improve the quality of service to citizens.
Citizens should be able to get service or information in minutes or hours,
versus todays standard of days or weeks. Citizens, businesses and state and
local governments should be able to file required reports without having to
hire accountants and lawyers. Government employees should be able to do their
work as easily, efficiently and effectively as their counterparts in the
commercial world. Effective execution of this strategy are targeted to:
E-Government Strategy activities are centered on four citizen-centered
groups, including:
Through the E-Government Strategy, Government agencies are currently faced
with pressure to upgrade
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technology capabilities and to better interface with their audiences.
Combined with the A-76 initiative that directs Government agencies to pursue
the most cost-effective method of doing business, current federal strategy now
enforces governments need to better understand public alternatives, submit to
extensive requests for proposals to an array of government and non-government
providers, and to perform complex evaluations of existing operations and
functions. These initiatives will continue to drive government usage of outside
sources.
Outsourcing Trend
In response to growing competitive pressures and technological
innovations, we believe many companies, both large and small, are focusing
their critical resources on the core competencies of their business and
utilizing business process outsourcing to accelerate their business plans in a
cost-effective manner and perform non-core business functions. Outsourcing
provides many key benefits, including the ability to:
As a result, the market for business process outsourcing services
continues to grow. IDC predicts that the worldwide logistics business process
outsourcing market will expand from $155.8 billion in 2002 to $276.5 billion in
2007.
Typically, outsourcing service providers are focused on a single function,
such as information technology, call center management, credit card processing,
warehousing or package delivery. This focus creates several challenges for
companies looking to outsource more than one of these functions, including the
need to manage multiple outsourcing service providers, to share information
with service providers and to integrate that information into their internal
systems. Additionally, the delivery of these multiple services must be
transparent to the customer and enable the client to maintain brand recognition
and customer loyalty.
Furthermore, traditional commerce outsourcers are frequently providers of
domestic-only services versus international solutions. As a result, companies
requiring global solutions must establish additional relationships with other
outsourcing parties.
Another vital point for major brand name companies seeking to outsource is
the protection of their brand. When looking for an outsourcing partner to
provide infrastructure solutions, brand name companies must find a company that
can ensure the same quality performance and superior experience that their
customers expect from their brands. Working with an outsourcing partner
requires finding a partner that can maintain the consistency of their brand
image, which is one of the most valuable intangible assets that recognized
brand name companies possess.
The PFSweb Solution
PFSweb serves as the brand behind the brand for companies seeking to
increase the efficiencies of all aspects of their supply chain.
Our value proposition is to become an extension of our clients businesses
by delivering a superior experience that increases and enhances sales and
market growth, customer satisfaction and customer retention. We act as both a
virtual and a physical infrastructure for our clients businesses. By utilizing
our services, our clients are able to:
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Quickly Capitalize on Market Opportunities.
Our solutions empower clients
to rapidly implement their supply chain and e-commerce strategies and to take
advantage of opportunities without lengthy integration and implementation
efforts. We have ready built technology and physical infrastructure that is
flexible in its design, which facilitates quick integration and implementation.
Currently, PFSweb operates with excess capacity in its call center, technology
and distribution areas further aiding our clients speed to market. The PFSweb
solution is designed to allow our clients to deliver consistent quality service
as transaction volumes grow and also to handle daily and seasonal peak periods.
Through our international locations, our clients can use the broad reach of the
internet and e-commerce to sell their products almost anywhere in the world.
Improve the Customer Experience.
We enable our clients to provide their
customers with a positive buying experience thereby maintaining and promoting
brand loyalty. Through our use of advanced technology, we can respond directly
to customer inquiries by e-mail, voice or data communication and assist them
with on-line ordering and product information. We offer our clients a
world-class level of service, including 24-hour, seven-day-a-week,
Web-enabled customer care service centers, detailed CRM reporting and
exceptional order accuracy. We have significant experience in the development
of Internet web sites that allows us to recommend features and functions that
are easily navigated and understood by our clients customers. Our technology
platform is designed to ensure high levels of reliability and fast response
times for our clients customers. Because our technology is world-class, our
clients benefit from being able to offer the latest in customer communication
and response conveniences to their customers.
Minimize Investment and Improve Operating Efficiencies.
One of the most
significant benefits that outsourcing to PFSweb provides is the ability to
transform fixed costs into variable costs. By eliminating the need to invest in
a fixed capital infrastructure, our clients costs typically become directly
correlated with volume increases or declines. Further, as volume increases
drive the demand for greater infrastructure or capacity, PFSweb is able to
quickly deploy additional resources. We provide services to multiple clients,
which enables us to offer our clients economies of scale, and resulting cost
efficiency, that they may not have been able to obtain on their own.
Additionally, because of the large number of daily transactions we process,
PFSweb has been able to justify investments in levels of automation, security
surveillance, quality control processes and transportation carrier interfaces
that are typically outside the scale of investment that our clients might be
able to cost justify on their own. These additional capabilities can provide
our clients the benefits of enhanced operating efficiency, reduced inventory
shrinkage, and expanded customer service options.
Access a Sophisticated Technology Infrastructure.
We provide our clients
with ready access to a sophisticated technology infrastructure through our
Entente Suite, which is designed to interface seamlessly with their systems. We
provide our clients with vital product and customer information that can be
immediately available to them on their own systems or through web based graphic
user interfaces for use in data mining, analyzing sales and marketing trends,
monitoring inventory levels and performing other management functions.
The PFSweb Strategy
In 2004, we intend to maintain our simple but effective strategy statement
to drive our actions for the year, QGP. This acronym stands for Quality, Growth
and Profit. We believe that if we can achieve outstanding performance on these
three basic elements, they will provide for a stable foundation for the future
of PFSweb. As this evolution of our business model continues, we will remain
focused on these three fundamentals:
Quality
: To exceed our clients service level requirements and enhance the
value of their brand while providing their customers a positive, memorable
and efficient experience.
Growth
: To increase our companys revenue and gross profit from its
current levels. To aggressively market simplified product messages to drive new
clients and revenue and profit growth. To become a larger company in order to
create career and additional employment opportunities.
Embrace strategic
partnering to accentuate strengths and minimize weaknesses.
Profit:
To generate positive cash flow and to become sustainably
profitable. To increase the value of our company for all of its stakeholders
while rewarding our team members with challenging, fun and memorable life
experiences.
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The successful balance of the execution of these fundamental strategies
over the next year is targeted to result in the formation of a solid strategic
and financial foundation for PFSweb and provide PFSweb a sustainable and
profitable business model for the future.
See Risk Factors for a complete discussion of risk factors related to
our ability to achieve our objectives and fulfill our business strategies.
PFSweb Services
We offer a comprehensive and integrated set of business infrastructure
solutions that are tailored to our clients specific needs and enable them to
quickly and efficiently implement their supply chain strategies. Our services
include:
Technology Collaboration.
Specifically for e-commerce initiatives, PFSweb
has created the Entente Suite, which illustrates the level of electronic
cooperation that is possible when we construct solutions with our clients using
this technology service offering. This set of technology services enables
everything from order processing and inventory reporting to total e-commerce
design and implementation. The Entente Suite comprises four key services
EntenteWeb®, EntenteDirect®, EntenteMessage® and EntenteReport®.
EntenteWeb is a one-stop shop for the entire e-commerce process,
particularly for companies with unusual needs or specific requests that are not
easily met by the typical e-commerce development packages. EntenteWeb is a
service utilizing our revolutionary GlobalMerchant Commerceware e-commerce
software platform that is particularly focused to enable global commerce
strategies with its extensive currency and language functionality.
EntenteDirect provides clients with a real-time, user-friendly interface
between their system and PFSweb order processing, warehouse management and
related functions. Using real-time or batch processes, EntenteMessage is a file
exchange service for clients using our warehousing and distribution facilities.
EntenteReport is a reporting and inquiry service particularly suited to
companies that need to put key e-commerce information into the hands of
business users, but do not have the IT resources to facilitate the necessary
data extraction, manipulation and presentation. EntenteReport consists of an
industry-standard browser-based report writer, a client-customized data
warehouse configuration, and, new in 2003, access to a robust browser-based
Supply Chain Visibility dashboard.
The Entente Suite operates in an open systems environment and features the
use of industry-standard XML, enabling customized e-commerce solutions with
minimal changes to a clients systems or our Enterprise Resource Planning
(ERP) systems. The result is a faster implementation process. Additionally,
by using XML, the Entente Suite offers companies a more robust electronic
information transfer option than text file FTP or EDI, although the text file
FTP, EDI and other transfer methods are still supported.
EntenteWeb Managed Hosting and Internet Application Development.
We offer
a highly available and secure managed hosting solution that encompasses
complete creation and maintenance of client web sites using the EntenteWeb
service. Operating with an in-house creative staff, we customize
commerce-enabled client sites to their exact specifications and requirements.
As with all major brand name companies, consistency within the brand image is
vital; therefore, our design engineers create sites that seamlessly integrate
and mirror the exact brand image of our clients. By operating on IBM enterprise
systems and utilizing our state of the art Entente Suite technology along with
Microsoft.Net technologies, we maintain a robust hosting environment for our
hosted client web site properties.
Specifically through the EntenteWeb service, we can assist clients using
the GlobalMerchant Commerceware software to build an e-commerce offering with
relatively low investment and in a time efficient manner. EntenteWeb is a
complete front-to-back e-commerce service that incorporates components ranging
from the look of the user interface to specific business purchasing,
warehousing and shipping needs, enabling companies to define in exact terms
their desired e-commerce site functionality.
Order Management.
Our order management solutions provide clients with
interfaces that allow for real-time information retrieval, including
information on inventory, sales orders, shipments, delivery, purchase orders,
warehouse receipts, customer history, accounts receivable and credit lines.
These solutions are seamlessly integrated with our web-enabled customer contact
centers, allowing for the processing of orders through shopping cart, phone,
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fax, mail, email, web chat, and other order receipt methods. As the
information backbone for our total supply chain solution, order management
services can be used on a stand alone basis or in conjunction with our other
business infrastructure offerings, including customer contact, financial or
distribution services. In addition, for the B2B market, our technology platform
provides a variety of order receipt methods that facilitate commerce within
various stages of the supply chain. Our systems provide the ability for both
our clients and their customers to track the status of orders at any time. Our
services are transparent to our clients customers and are seamlessly
integrated with our clients internal systems platforms and web sites. By
synchronizing these activities, we can capture and provide critical customer
information, including:
Customer Relationship Management.
We offer a completely customized CRM
solution for clients. Our CRM solution encompasses a full-scale customer
contact management service offering, as well as a fully integrated customer
analysis program. All customer contacts are captured and customer purchases are
documented. Full-scale reporting on all customer transactions is available for
evaluation purposes. Through each of our customer touch-points, information can
be analyzed and processed for current or future use in business evaluation,
product effectiveness and positioning, and supply chain planning.
An important feature of evolving commerce remains the ability for the
customer to speak with a live customer service representative. Our experience
has been that a majority of consumers tell us they visited the web location for
information, but not all of those consumers chose to place their order online.
Our customer care services utilize features that integrate voice, e-mail,
standard mail, data and internet chat communications to respond to and handle
customer inquiries. Our customer care representatives answer various questions,
acting as virtual representatives of our clients organization, regarding order
status, shipping, billing, returns and product information and availability as
well as a variety of other questions. Our web-enabled customer care technology
identifies each customer contact automatically and routes it to the available
customer care representative who is individually certified in the clients
business and products. Our web-enabled customer care centers are designed so
that our customer care representatives can handle several different clients and
products in a shared environment, thereby creating economy of scale benefits
for our clients as well as highly customized dedicated support models that
provide the ultimate customer experience and brand reinforcement. Our advanced
technology also enables our representatives to up-sell, cross-sell and inform
customers of other products and sales opportunities. The web-enabled customer
care center is fully integrated into the data management and order processing
system, allowing full visibility into customer history and customer trends.
Through this fully integrated system, we are able to provide a complete CRM
solution.
With the need for efficiency and cost optimization for many of our clients, we
have integrated IVR as another option for customer contacts. IVR creates an
electronic workforce with virtual agents that can assist customers with vital
information at any time of the day or night. IVR allows for our clients
customers to deal interactively with our system to handle basic customer
inquiries, such as account balance, order status, shipment status, catalog
requests, product and price inquiries, and routine order entry for established
customers. The inclusion of IVR to our service offering allows us to offer a
cost effective way to handle high volume, low complexity calls.
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International Fulfillment and Distribution Services.
An integral part of
our business process outsourcing solutions is the warehousing and distribution
of inventory either owned by our clients or owned by us through our master
distributor relationships. We currently have approximately one million square
feet of warehouse space domestically and internationally to store and process
our clients inventory. We receive client inventory in our distribution
centers, verify shipment accuracy, unpack and audit (a process that includes
spot-checking a small percentage of the clients inventory to validate piece
counts and check for damages that may have occurred during shipping, loading
and unloading). Upon request, we inspect for other damages or defects, which
may include checking fabric, stitching and zippers for soft goods, or testing
power-up capabilities for electronic items. We generally stock for sale within
one business day of unloading. On behalf of our clients, we pick, pack and ship
their customer orders and can provide customized packaging, inserts and
promotional literature for distribution with customer orders.
We will also work with clients to re-sequence certain supply to aid in an
inventory postponement strategy. We can build clients assembly flow lines and
provide kitting services for thousands of units daily to stock in a
Just-in-Time (JIT) environment. This service, for example, can entail the
procurement of packaging materials including retail boxes, foam inserts and
anti-static bags. These raw material components would be shipped to PFSweb
from overseas manufacturers, and PFSweb will build the finished SKU units to
stock for the client. This strategy allows manufacturers to make a smaller
investment in inventory while meeting changing customer demand.
Based upon our clients needs, we are able to take advantage of a variety
of shipping and delivery options, which range from next day service to zone
skipping to optimize transportation costs. Our facilities and systems are
equipped with multi-carrier functionality, allowing us to integrate with all
leading package carriers and provide a comprehensive transportation management
offering. In addition, an increasingly important function that we provide for
our clients is reverse logistics management. We offer a wide array of product
return services for our clients, including issuing return authorizations,
receipt of product, crediting customer accounts, and disposition of returned
product.
Our distribution facilities contain computerized sorting equipment, highly
mobile pick-to-light carts, powered material handling equipment, scanning and
bar-coding systems and automated conveyors, in-line scales and x-ray equipment
used to inspect shipment contents for automatic accuracy checking. Our
international distribution complexes include several advanced technology
enhancements, such as radio frequency technology in product receiving
processing to ensure accuracy, as well as an automated package routing and a
pick-to-light paperless order fulfillment system. Our advanced distribution
systems provide us with the capability to currently warehouse an extensive
number of stock keeping units (SKUs) for our clients ranging from large
high-end laser printers to small cosmetic compacts. Our facilities are flexibly
configured to process B2B and single pick B2C orders from the same central
location.
During 2003, we warehoused, managed and fulfilled approximately $1 billion
in client merchandise and transactions. Much of this does not represent our
revenue, but rather the revenue of our clients transactions for whom we
provided business process outsourcing solutions. See Managements Discussion
and Analysis of Financial Condition and Results of Operations.
Domestic clients of PFSweb enjoy the benefits of having their inventory
assets secured by a network of trained law enforcement professionals, who have
developed and continue to operate a world-class security network from our
security headquarters in Memphis, TN. A part of our services for the United
States Mint, our security plans and procedures are under constant evaluation
and evolution. Continual validation ensures that we employ the latest in
security processes and procedures to further enhance our surveillance and
detection capabilities.
Kitting and Assembly Services.
Our expanded kitting and assembly services
enable our clients to reduce the time and costs associated with managing
multiple suppliers, warehousing hubs, and light manufacturing partners. As a
single source provider, we provide clients with the advantage of convenience,
accountability and speed. Our comprehensive kitting and assembly services
provide a quality one-stop resource for any international channel. PFSwebs
kitting and assembly service includes light assembly, specialized kitting and
supplier-consigned inventory hub either in our distribution facilities or
co-located elsewhere. We also offer customized light manufacturing and Supplier
Relationship Management (SRM) for Fortune 1000 and Global 2000 manufacturers.
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Combining our assembly services with our supplier-owned inventory hub
services allows our clients to reduce cycle times, to compress their supply
chains and to consolidate their operations and supplier management functions.
We have supplier inventory management, assembly and fulfillment services all in
one place, providing greater flexibility in product line utilization, as well
as rapid response to change orders or packaging development. Our standard
capabilities include: build-to-order, build-to-stock, expedited orders, passive
and active electrostatic discharge (ESD) controls, product labeling, serial
number generation, marking and/or capture, lot number generation, asset
tagging, bill of materials (BOM) or computer automated design (CAD)
engineering change processing, SKU-level pricing and billing, manufacturing and
metrics reporting, first article approval processes, and comprehensive quality
controls.
Our kitting and assembly services also include procurement. We work
directly with client suppliers to make JIT inventory orders for each component
in client packages, thereby ensuring the appropriate inventory quantities
arrive at just the right time to PFSweb and then turned around JIT to
customers.
Kitting and inventory hub services enable clients to collapse supply
chains into the minimal steps necessary to prepare product for distribution to
any channel, including wholesale, mass merchant retail, or direct to consumer.
Clients no longer have to employ multiple providers or require suppliers to
consign multiple inventory caches for each channel. We offer our clients the
opportunity to consolidate operations from a channel standpoint, as well as
from a geographic perspective. Our integrated, global information systems and
international locations support client business needs worldwide.
Information Management.
We have the ability to communicate with and
transfer information to and from our clients through a wide variety of
technology services, including real-time data interfaces, file transfer methods
and electronic data interchange. Our systems are designed to capture, store and
electronically forward to our clients critical information regarding customer
inquiries and orders, product shipments, inventory status (for example, levels
of inventory on hand, on backorder, on purchase order and inventory due dates
to our warehouse), product returns and other information. We maintain for our
clients detailed product databases that can be seamlessly integrated with their
web sites utilizing the capabilities of the Entente Suite. Our systems are
capable of providing our clients with customer inventory and order information
for use in analyzing sales and marketing trends and introducing new products.
We also offer customized reports and data analyses based upon specific client
needs to assist them in their budgeting and business decision process.
Financial Services.
Our financial services are divided into two major
areas: 1) billing and collection services for B2B and B2C clients and 2)
working capital solutions, where we act as a virtual and physical financial
management department to fulfill our clients needs.
We offer secure credit and collections services for both B2B and B2C
businesses. Specifically, for B2C clients, we offer secure, real-time credit
card processing related services for orders made via a client web site or
through our customer contact center. Additionally, we can calculate sales
taxes, goods and services taxes or value added taxes, if applicable, for
numerous taxing authorities and on a variety of products. Using third-party
leading-edge fraud protection services and risk management systems, we can
assure the highest level of security and the lowest level of risk for client
transactions.
For B2B clients, we offer full-service accounts receivable management and
collection capabilities, including the ability to generate customized
computer-generated invoices in our clients names. We assist clients in
reducing accounts receivable and days sales outstanding, while minimizing costs
associated with maintaining an in-house collections staff. We offer electronic
credit services in the format of EDI X.12 and XML communications direct from
our clients to their vendors, suppliers and retailers.
PFSwebs subsidiary, Supplies Distributors, Inc. provides working capital
solutions, which enable manufacturers to remove inventory and receivables from
their balance sheets through the use of third party financing. This service
offering is available to clients operating in North America and Europe.
While the majority of our clients maintain ownership of their own
inventory, through Supplies Distributors, we
10
can create and implement client inventory solutions as well. PFSweb has
years of experience in dealing with the issues related to inventory ownership,
secure inventory management, replenishment and product distribution. PFSweb and
Supplies Distributors can offer prospective clients a management solution for
the entire customer relationship, including ownership of inventory and
receivables. Through CIP, we utilize technology resources to time the
replenishment purchase of inventory with the simultaneous sale of product to
the end user. All interfaces are done electronically and almost all processes
regarding the financial transactions are automated, creating significant supply
chain advantages.
PFSweb is experienced in the complex legal, accounting and governmental
control issues that can be hurdles in the successful implementation of working
capital financing programs. Our knowledge and experience help clients achieve
supply chain benefits while reducing inventory carrying costs. Substantial
benefits and improvement to a companys balance sheet can be achieved through
these working capital solutions.
Professional Consulting Services.
As part of the tailored solution for
our clients, we offer a full team of experts specifically designated to focus
on our clients businesses. Team members play a consultative role, providing
constructive evaluation, analysis and recommendations for the clients
business. This team creates customized solutions and devises plans that will
increase efficiencies and produce benefits for the client when implemented.
Comprised of industry experts from top-tier consulting firms and industry
market leaders, our team of professional consultants provides client service
focus and logistics and distribution expertise. They have built solutions for
Fortune 1000 and Global 2000 market leaders in a wide range of industries,
including apparel, computer-related products, telecommunications, cosmetics,
housewares, high-value collectibles, sporting goods, pharmaceuticals and
several more. Focusing on the evolving infrastructure needs of major
corporations and their business initiatives, our team has a solid track record
providing consulting services in the areas of supply chain management,
distribution and fulfillment, technology interfacing, logistics and customer
support.
Clients and Marketing
Our target clients include technology and consumer goods brand name
manufacturers looking to quickly and efficiently implement business
initiatives, to adapt their go-to-market strategies, or to introduce new
products or programs, without the burden of modifying or expanding their order
processing, customer service, supply chain and distribution infrastructure. We
also target retailers and multi-channel direct marketers seeking to expand
their sales through new channels and technology platforms, as well as
government agencies trying to reduce costs and/or increase efficiencies, meet
customer expectations and responsiveness. Our solutions are applicable to a
multitude of industries and company types and we have provided solutions for
such companies as:
International Business Machines (IBM) (printer supplies in several geographic
areas), Adaptec (computer accessories), the United States Mint (as a
sub-contractor to IBM Global Services), Avaya Communication, Emtec Magnetics (a
manufacturer of BASF-branded data media and audio visual products), Lancôme (a
cosmetics division of LOreal International), Chiasso (a contemporary home
furnishings and decor cataloguer), Xerox (printers and printer supplies),
Pfizer (pharmaceuticals), Nokia USA.com (cell phone accessories), Roots Canada
(apparel), Hewlett-Packard (printers and computer networking equipment), and
The Smithsonian Business Ventures (a collectibles cataloger), amongst many
others. We target potential clients through an extensive integrated marketing
program that comprises a variety of direct marketing techniques, high impact
print advertising, trade event participation, search engines and e-marketing,
public relations and a sophisticated tele-sales lead generation model. We have
also developed an intricate messaging matrix that defines our various business
process outsourcing solutions and products, the vehicles we utilize to deliver
marketing communication on these solutions/products and the target audience
segments that display a demand for these solutions/products. This messaging
matrix allows us to deploy highly targeted solution messages to selected key
vertical industry segments where we feel that we are able to provide
significant service differentiation and value. We also pursue strategic
marketing alliances with consulting firms, software manufacturers and other
logistics providers to increase market awareness and generate referrals and
customer leads.
Because of the highly complex nature of the solutions we provide, our
clients demand significant competence and experience from a variety of
different business disciplines during the sales cycle. As such, we utilize a
selected member of our senior executive team to lead the design and proposal
development of each potential new client we
11
choose to pursue. The senior executive is supported by a select group of
highly experienced individuals from our professional services group with
specific industry knowledge or experience to the solutions development process.
We employ a team of highly trained implementation managers whose
responsibilities include the oversight and supervision of client projects and
maintaining high levels of client satisfaction during the transition process
between the various stages of the sales cycle and steady state operations.
Technology
We maintain advanced management information systems and have automated key
business functions using on-line, real-time systems. These systems enable us to
provide our clients information concerning sales, inventory status, customer
payments and other operations that are essential for our clients to efficiently
manage their electronic commerce and supply chain business programs. Our
systems are designed to scale rapidly in order to handle the transaction
processing demands of our clients.
We employ technology from a selected group of partners, many of whom are
also our clients. For example, we deploy IBM e-servers and network printers in
appropriate models to run web site functions as well as order management and
distribution functions. We utilize Avaya Communication for telephone switch and
call center management functions and to interact with customers via voice,
e-mail or chat. Avaya Communication technology also allows us to share web
pages between customers and our service representatives. We have the ability to
transmit and receive voice, data and video simultaneously on a single network
connection to a customer to more effectively serve that customer for our
client. Clients interest in using this technology stems from its ability to
allow shoppers to consult with known experts in a way that the customer chooses
prior to purchasing. Our sophisticated computer-telephony integration has been
accomplished by combining systems software from IBM and Avaya Communication
together with our own application development. We use AT&T for our private
enterprise network and long distance carrier. We use J.D. Edwards as the
software provider for the primary ERP applications that we use in our
operational areas and financial areas. We use Ecometry as the software provider
for the primary multi-channel direct marketing application we deploy for our
catalog and direct marketing clients. We use Siemens Dematic/Rapistan Materials
Handling Automation for our automated order selection, automated conveyor and
pick-to-light (inventory retrieval) systems, and Symbol Technologies/Telxon
for our warehouse radio frequency applications. Our Warehouse Management System
(WMS) and Distribution Requirements Planning (DRP) system have been
developed in-house to meet the varied unique requirements of our vertical
markets. Both the WMS and DRP are tightly integrated to both the North American
and European deployments of our J.D. Edwards system.
Many internal infrastructures are not sufficient to support the explosive
growth in e-business, e-marketplaces, supply chain compression, distribution
channel realignment and the corresponding demand for real-time information
necessary for strategic decision-making and product fulfillment. To address
this need, we have created the Entente Suite, which is a comprehensive suite of
technology services, with supporting software and hardware infrastructure, that
enables companies with little or no e-commerce infrastructure to speed their
time to market and minimize resource investment and risk, and allows all
companies involved to improve the efficiency of their supply chain. The Entente
Suite is comprised of four distinct service offerings EntenteWeb,
EntenteDirect, EntenteMessage, and EntenteReport that can stand alone or be
combined for a fully customized e-commerce solution depending on the level of
direct involvement a company wants to maintain in their e-commerce initiative.
The components of the Entente Suite provide the open platform service
infrastructure that allows us to create complete e-commerce solutions with our
customers. Using the various services of the Entente Suite, we can assist our
clients in easily integrating their web sites or ERP systems to our systems for
real-time transaction processing without regard for their hardware platform or
operating system. This high-level of systems integration allows our clients to
automatically process orders, customer data and other e-commerce information.
We also can track information sent to us by the client as it moves through our
systems in the same manner a carrier would track a package throughout the
delivery process. Our systems enable us to track, at a detailed level,
information received, transmission timing, any errors or special processing
required and information sent back to the client. The transactional and
management information contained within our systems is made available to the
client quickly and easily through the Entente Suite.
The Entente Suite serves as a transparent interface to our back-office
productivity applications including our customized J.D. Edwards order
management and fulfillment application and our Ecometry multi-channel direct
12
marketing application that runs on IBM e-Servers. It also is designed to
integrate with marketplace technologies offered by major marketplace software
companies.
To enhance our service offerings, we have invested in advanced
telecommunications, computer telephony, electronic mail and messaging,
automated fax technology, IVR technology, barcode scanning, wireless
technology, fiber optic network communications and automated inventory
management systems. We have also developed and utilize telecommunications
technology that provides for automatic customer call recognition and customer
profile recall for inbound customer service representatives.
The primary responsibility of our systems development team of IT
professionals is directed at implementing custom solutions for new clients and
maintaining existing client relationships. Our development team can also
produce proprietary systems infrastructure to expand our capabilities in
circumstances where we cannot purchase standard solutions from commercial
providers. We also utilize temporary resources when needed for additional
capacity.
Our information technology operations and infrastructure are built on the
premise of reliability and scalability. We maintain diesel generators and
un-interruptible power supply equipment to provide constant availability to
computer rooms, call centers and warehouses. Multiple internet service
providers and redundant web servers provide for a high degree of availability
to web sites that interface with our systems. Capacity planning and upgrading
is performed regularly to allow for quick implementation of new clients and
avoid time-consuming infrastructure upgrades that could slow growth rates. We
also have a disaster recovery plan for our information systems and maintain a
hot site under contract with a major provider.
Competition
Many companies offer, on an individual basis, one or more of the same
services we do, and we face competition from many different sources depending
upon the type and range of services requested by a potential client. Our
competitors include vertical outsourcers, which are companies that offer a
single function solution, such as call centers, public warehouses or credit
card processors. Many of these companies have greater capabilities than we do
for the single function they provide. We also compete against transportation
logistics providers, known in the industry as 3PLs and 4PLs, who offer
product management functions as an ancillary service to their primary
transportation services. In many instances, our competition is the in-house
operations of our potential clients themselves. The in-house operations
departments of potential clients often believe that they can perform the same
services we do, while others are reluctant to outsource business functions that
involve direct customer contact. We cannot be certain that we will be able to
compete successfully against these or other competitors in the future.
Although many of our competitors can offer one or more of our services, we
believe our primary competitive advantage is our ability to offer a wide array
of services that cover a broad spectrum of business processes, including web
site design and hosting, kitting and assembly, order processing and shipment,
credit card payment and customer service, thereby eliminating any need for our
clients to coordinate these services from many different providers. We believe
we are unique in offering our clients a very broad range of business process
services that addresses, in many cases, the entire business transaction, from
demand to delivery.
We also compete on the basis of many other important additional factors,
including:
We believe that we compete favorably with respect to each of these
factors. However, the market for our services is competitive and still
evolving, and we may not be able to compete successfully against current and
future competitors.
13
Employees
As of December 31, 2003, we had 551 full-time employees and 67 part-time
employees, of which 565 were located in the United States. We are not a party
to any collective bargaining agreements, and we have never suffered an
interruption of business as a result of a labor dispute. We consider our
relationship with our employees to be good.
Our success in recruiting, hiring and training large numbers of skilled
employees and obtaining large numbers of hourly employees during peak periods
for distribution and call center operations is critical to our ability to
provide high quality distribution and support services. Call center
representatives and distribution personnel receive feedback on their
performance on a regular basis and, as appropriate, are recognized for superior
performance or given additional training. Generally, our clients provide
specific product training for our customer service representatives and, in
certain instances, on-site client personnel to provide specific technical
support. To maintain good employee relations and to minimize employee turnover,
we offer competitive pay, hire primarily full-time employees who are eligible
to receive a full range of employee benefits, and provide employees with clear,
visible career paths.
Internet Access to Reports
We maintain an internet website, www.pfsweb.com. Our annual reports on
Form 10-K, quarterly reports on Form 10-Q, and current reports on Form 8-K (and
amendments, if any, to those reports filed or furnished pursuant to Section
13(a) or 15(d) of the Securities Exchange Act of 1934) are made available, free
of charge, through the investor relations section of this website as soon as
reasonably practicable after we electronically file such material, or furnish
it to the Securities and Exchange Commission. The information on our website is
not incorporated in this report.
Regulation
Our business may be affected by current and future governmental
regulation, both foreign and domestic. For example, the internet Tax Freedom
Act bars state and local governments from imposing taxes on internet access or
that would subject buyers and sellers of electronic commerce to taxation in
multiple states. This act was in effect until November 1, 2003. If legislation
to extend this act or similar legislation is not enacted, internet access and
sales across the Internet may be subject to additional taxation by state and
local governments, thereby discouraging purchases over the Internet and
adversely affecting the market for our services.
14
RISK FACTORS
Our business, financial condition and operating results could be adversely
affected by any of the following factors, in which event the trading price of
our common stock could decline, and you could lose part or all of your
investment. The risks and uncertainties described below are not the only ones
that we face. Additional risks and uncertainties not presently known to us, or
that we currently think are immaterial, may also impair our business
operations.
Risks Related to Our Business
Our historical financial information may not be representative of our future
results.
Prior to December 1999, we were a wholly-owned subsidiary of Daisytek
International Corporation (Daisytek). Our business unit was formed in 1991 to
leverage Daisyteks core competencies in customer service, order management,
product fulfillment and distribution. From 1996 to 1999, the operations of our
business unit were primarily focused in several Daisytek subsidiaries operating
collectively as Priority Fulfillment Services, Inc. (PFS). In June 1999, a
separate wholly owned subsidiary named PFSweb, Inc., a Delaware corporation,
was created to become a holding company for PFS and facilitate a December 1999
initial public offering of PFSweb. PFSweb and Daisytek completed their
separation on July 6, 2000 through a pro rata distribution to Daisyteks common
stockholders of all of the shares of our common stock that Daisytek then held.
The financial information for periods prior to the year ended March 31,
2001 included in this Form 10-K may not reflect what our results of operations,
financial position and cash flows would have been had we been a separate,
stand-alone entity during the periods presented. This is because we made
certain adjustments and allocations since Daisytek did not account for us as,
and we were not operated as, a single stand-alone business for the periods
presented.
We cannot assure you that the adjustments and allocations we made in
preparing our historical consolidated financial statements appropriately
reflect our operations during such periods as if we had, in fact, operated as a
stand-alone entity or what the actual effect of our separation from Daisytek
would have been. Accordingly, we cannot assure you that our historical results
of operations are indicative of our future operating or financial performance.
The financial information for periods prior to September 30, 1999,
subsequent to October 1, 2002, and currently, reflect product revenue earned
from certain master distributor agreements, primarily with IBM. In 1996 we
entered into an agreement with the printer supplies division of IBM. Under this
agreement, we served as an IBM master distributor of printer supply products
and purchased product from IBM and resold them to IBM customers. We
subsequently entered into a similar agreement in Europe and expanded our
existing agreements to include more product lines. During the quarter ended
September 30, 1999, we, Business Supplies Distributors (a Daisytek Subsidiary
BSD) and IBM entered into new agreements to enable PFSweb to conform to a
service fee revenue business model. Under these agreements, BSD acted as a
master distributor of various IBM products, Daisytek provided financing and
credit support to BSD and PFSweb provided transaction management and
fulfillment services to BSD. As part of this restructuring, we transferred to
BSD the IBM product inventory we held as the master distributor, together with
our customer accounts receivable and our accounts payable owing to IBM in
respect to the product inventory. As a master distributor under the original
agreements, we recorded product revenue as we sold the product to IBM
customers. Similarly, our gross profit was based upon the difference between
our revenue from product sales and the cost of purchasing the product from IBM.
Under the new agreements, whereby BSD acted as the master distributor, our
revenue was service fee revenue based on a percentage of IBM product sales.
In July 2001, PFSweb and Inventory Financing Partners, LLC (IFP) formed
Business Supplies Distributors Holdings, LLC (Holdings), and Holdings formed
a wholly-owned subsidiary, Supplies Distributors. PFSweb originally had a 49%
voting interest and IFP had a 51% voting interest in Holdings. Supplies
Distributors, PFSweb and IBM entered into new master distributor agreements to
replace the prior agreements. Under these new agreements, Supplies Distributors
and its subsidiaries act as the master distributors and, pursuant to a
transaction management services agreement between PFSweb and Supplies
Distributors, PFSweb provides transaction
15
management and fulfillment services to Supplies Distributors. Under the
agreements with Supplies Distributors, PFSweb continued to recognize service
fee revenue.
In October 2002, we acquired the remaining 51% ownership interest in
Holdings from IFP and thus now own 100% of Holdings. As a result of the
purchase, we now consolidate 100% of Holdings financial position and results of
operations into our consolidated financial statements. Upon consolidation,
effective October 1, 2002, we also now eliminate the service fee revenue earned
from our subsidiary, Supplies Distributors.
As a result of reflecting revenue earned under the master distributor
agreements as product revenue in certain historical periods and as service fee
revenue in others, our historical results of operations may not be indicative
of our future operating or financial performance.
We have excess capacity, are incurring losses from operations and need more
revenue to achieve sustainable profitability; we anticipate incurring
significant expenses in the foreseeable future, which may reduce our ability to
achieve profitability.
We currently have unused space in our call centers and distribution
centers and excess capacity in our systems infrastructure, and we are currently
incurring losses from operations. To properly service our existing clients and
attract new clients, it may be difficult or impractical to substantially reduce
our costs, including the fixed costs associated with our unused space and
excess capacity. Consequently, we may continue to incur losses from operations
until we have sufficiently increased our revenue to cover our fixed and
variable costs. Alternatively, we may incur restructuring charges to reduce
portions of the fixed costs associated with the unused space and fixed
capacity. While we believe that as we add revenue we will be able to cover our
existing infrastructure costs, there can be no assurance that we will increase
our revenue or achieve sustainable profitability.
To reach our business growth objectives, we may increase our operating and
marketing expenses, as well as capital expenditures. To offset these expenses,
we will need to generate additional profitable business. If our revenue grows
slower than either we anticipate or our clients projections indicate, or if
our operating and marketing expenses exceed our expectations, we may not
generate sufficient revenue to be profitable or be able to sustain or increase
profitability on a quarterly or an annual basis in the future. Additionally, if
our revenue grows slower than either we anticipate or our clients projections
indicate, we may incur unnecessary or redundant costs and our operating results
could be adversely affected.
Our service fee revenue is dependent upon our clients business and transaction
volumes; our client service agreements are generally terminable by the client
at will; we may incur financial penalties if we fail to meet contractual
service levels under certain client service agreements.
Our service fee revenue is primarily transaction based and fluctuates with
the volume of transactions or level of sales of the products by our clients for
whom we provide transaction management services. If we are unable to retain
existing clients or attract new clients or if we dedicate significant resources
to clients whose business does not generate substantial transactions or whose
products do not generate substantial customer sales, our business may be
materially adversely affected. In addition, our service agreements with our
clients are generally terminable by the client at will. Therefore, we cannot
assure you that any of our clients will continue to use our services for any
period of time. Certain of our client service agreements contain minimum
service level requirements and impose financial penalties if we fail to meet
such requirements. The imposition of a substantial number of such penalties
could have a material adverse effect on our business and operations.
Our operating results are materially impacted by our client mix and the
seasonality of their business.
Our business is materially impacted by our client mix and the seasonality
of their business. Based upon our current client mix and their current business
volumes, we anticipate our service fee revenue business activity will be at its
lowest in the first quarter and at its highest in the second quarter of our
fiscal year and that our product revenue business activity will be at its
highest in the fourth quarter of our fiscal year. We believe that results of
operations for a quarterly period may not be indicative of the results for any
other quarter or for the full year. We are unable to predict how the
seasonality of future clients business may affect our quarterly revenue.
16
Our systems may not accommodate significant growth in our number of clients.
Our success depends on our ability to handle a large number of
transactions for many different clients in various product categories. We
expect that the volume of transactions will increase significantly as we expand
our operations. If this occurs, additional stress will be placed upon the
network hardware and software that manages our operations. We cannot assure you
of our ability to efficiently manage a large number of transactions. If we are
not able to maintain an appropriate level of operating performance, we may
develop a negative reputation, and impair existing and prospective client
relationships and our business would be materially adversely affected.
We may not be able to recover all or a portion of our start-up costs associated
with one or more of our clients.
We generally incur start-up costs in connection with the planning and
implementation of business process solutions for our clients. Although we
generally attempt to recover these costs from the client in the early stages of
the client relationship, there is a risk that the client contract may not fully
cover the start-up costs. To the extent start-up costs exceed the start-up fees
received, excess costs will be expensed as incurred. Additionally, in
connection with new client contracts we generally incur capital expenditures
associated with assets whose primary use is related to the client solution.
There is a risk that the contract may end before expected and we may not
recover the full amount of our capital costs.
Our margins may be materially impacted by client transaction volumes that
differ from client projections and business assumptions.
Our pricing for client transaction services, such as call center and
fulfillment, is often based upon volume projections and business assumptions
provided by the client and our anticipated costs to perform such work. In the
event the actual level of activity or cost is substantially different from the
projections or assumptions, we may have insufficient or excess staffing or
other assets dedicated for such client that may negatively impact our margins
and business relationship with such client. In the event we are unable to meet
the service levels expected by the client, our relationship with the client
will suffer and may result in the termination of the client contract.
Our business is subject to the risk of customer and supplier concentration.
For the year ended December 31, 2002, the U.S. Mint (via a subcontract
agreement with IBM), our affiliate Supplies Distributors (prior to
consolidation effective October 1, 2002) and Xerox Corporation (Xerox)
represented approximately 35%, 13% and 14%, respectively, of our total net
service fee revenue for such period. For the year ended December 31, 2003, the
U.S. Mint and Xerox represented approximately 40% and 16%, respectively, of our
total net service fee revenue for such period. The loss of, or non-payment of
invoices by either or both of the U.S. Mint or Xerox as clients would have a
material adverse effect upon our business. In particular, the agreement under
which we provide services to the U.S. Mint has a scheduled renewal date of May
2005 and there is a risk that such agreement may not be renewed or that we are
unable to enter into a similar agreement to continue to provide services to the
U.S. Mint. Similarly, as is the case with our agreements with most of our
clients, our agreement with Xerox is terminable at will upon notice.
Substantially all of our product revenue was generated by sales of product
purchased under master distributor agreements with IBM and is dependent on
IBMs business. Our product revenue business is dependent upon our master
distributor relationship with IBM and the continuing market for IBM products. A
termination of the relationship with IBM or a decline in customer demand for
such products could have a material adverse effect on our business. Sales to
two customers accounted for approximately 13% and 12% of our total product
revenues for the year ended December 31, 2002. Sales to three customers
accounted for approximately 13%, 12% and 10% of our total product revenues for
the year ended December 31, 2003. The loss of any one or more of such
customers, or non-payment of any material amount by these or any other
customer, would have a material adverse effect upon our business.
We operate with significant levels of indebtedness and are required to comply
with certain financial and non-financial covenants; we are required to
maintain a minimum level of subordinated loans to our subsidiary Supplies
Distributors; and we are obligated to repay any over-advance made to Supplies
Distributors by its lenders.
17
As of December 31, 2003, our total debt outstanding, including capital
lease obligations, was approximately $59.8 million. Certain of the indebtedness
have maturity dates in calendar year 2005, but are classified as
current debt in our consolidated financial statements. We cannot provide
assurance that our indebtedness will be renewed by the lending parties.
Additionally, these debt facilities include both financial and non-financial
covenants, many of which also include cross default provisions applicable to other agreements.
We cannot provide assurance that we will be able to maintain
compliance with these covenants. Any non-renewal of these debt facilities or
any default under any of our indebtedness would have a material adverse impact
upon our business and financial condition. In addition we have provided $8.0
million of subordinated indebtedness to Supplies Distributors, the
minimum level required under certain indebtedness facilities as of December 31, 2003,
and the maximum level that may be provided without approval from our lenders.
The restrictions on increasing this amount without lender approval may limit
our ability to comply with certain loan covenants or further grow and develop
Supplies Distributors business. We have guaranteed most of the indebtedness of
Supplies Distributors. Furthermore, we are obligated to repay any over-advance
made to Supplies Distributors by its lenders to the extent Supplies
Distributors is unable to do so.
We face competition from many sources that could adversely affect our business.
Many companies offer, on an individual basis, one or more of the same
services we do, and we face competition from many different sources depending
upon the type and range of services requested by a potential client. Our
competitors include vertical outsourcers, which are companies that offer a
single function, such as call centers, public warehouses or credit card
processors. Many of these companies have greater capabilities than we do for
the single function they provide. We also compete against transportation
logistics providers who offer product management functions as an ancillary
service to their primary transportation services. In many instances, our
competition is the in-house operations of our potential clients themselves. The
in-house operations departments of potential clients often believe that they
can perform the same services we do, while others are reluctant to outsource
business functions that involve direct customer contact. We cannot be certain
that we will be able to compete successfully against these or other competitors
in the future.
Our sales and implementation cycles are highly variable and our ability to
finalize pending contracts may cause our operating results to vary widely.
The sales cycle for our services is variable, typically ranging between
several months to up to a year from initial contact with the potential client
to the signing of a contract. Occasionally the sales cycle requires
substantially more time. Delays in signing and executing client contracts may
affect our revenue and cause our operating results to vary widely. We believe
that a potential clients decision to purchase our services is discretionary,
involves a significant commitment of its resources and is influenced by intense
internal and external pricing and operating comparisons. To successfully sell
our services, we generally must educate our potential clients regarding the use
and benefit of our services, which can require significant time and resources.
Consequently, the period between initial contact and the purchase of our
services is often long and subject to delays associated with the lengthy
approval and competitive evaluation processes that typically accompany
significant operational decisions. Additionally, the time required to finalize
pending contracts and to implement our systems and integrate a new client can
range from several weeks to many months. Delays in signing and integrating new
clients may affect our revenue and cause our operating results to vary widely.
We are dependent on our key personnel, and we need to hire and retain skilled
personnel to sustain our business.
Our performance is highly dependent on the continued services of our
executive officers and other key personnel, the loss of any of whom could
materially adversely affect our business. In addition, we need to attract and
retain other highly-skilled technical and managerial personnel for whom there
is intense competition. We cannot assure you that we will be able to attract
and retain the personnel necessary for the continuing growth of our business.
Our inability to attract and retain qualified technical and managerial
personnel would materially adversely affect our ability to maintain and grow
our business.
We are subject to risks associated with our international operations.
We currently operate a 150,000 square foot distribution center in Liege,
Belgium and a 13,000 square foot
18
distribution center in Richmond Hill, Canada, near Toronto, both of which
currently have excess capacity. We cannot assure you that we will be
successful in expanding in these or any additional international markets. In
addition to the uncertainty regarding our ability to generate revenue from
foreign operations and expand our international presence, there are risks
inherent in doing business internationally, including:
Any one or more of these factors could materially adversely affect our
business in a number of ways, such as increased costs, operational difficulties
and reductions in revenue.
We are uncertain about our need for and the availability of additional funds.
Our future capital needs are difficult to predict. We may require
additional capital in order to take advantage of unanticipated opportunities,
including strategic alliances and acquisitions and to fund capital
expenditures, or to respond to changing business conditions and unanticipated
competitive pressures. In addition, we may require additional funds to finance
our operating losses. Should these circumstances arise, our existing credit
facilities may be insufficient and we may need to raise additional funds either
by borrowing money or issuing additional equity. We cannot assure you that
such resources will be adequate or available for all of our future financing
needs. If we are successful in completing an additional equity financing, this
could result in further dilution to our stockholders.
We may engage in future strategic alliances or acquisitions that could dilute
our existing stockholders, cause us to incur significant expenses or harm our
business.
We may review strategic alliance or acquisition opportunities that would
complement our current business or enhance our technological capabilities.
Integrating any newly acquired businesses, technologies or services may be
expensive and time-consuming. To finance any acquisitions, it may be necessary
for us to raise additional funds through borrowing money or completing public
or private financings. Additional funds may not be available on terms that are
favorable to us and, in the case of equity financings, may result in dilution
to our stockholders. We may not be able to operate any acquired businesses
profitably or otherwise implement our growth strategy successfully. If we are
unable to integrate any newly acquired entities or technologies effectively,
our operating results could suffer. Future acquisitions by us could also result
in incremental expenses and the incurrence of debt and contingent liabilities,
any of which could harm our operating results.
Our business could be adversely affected by a systems or equipment failure,
whether our own or of our clients.
Our operations are dependent upon our ability to protect our distribution
facilities, customer service centers, computer and telecommunications equipment
and software systems against damage and failures. Damage or failures could
result from fire, power loss, equipment malfunctions, system failures, natural
disasters and other causes. If our business is interrupted either from
accidents or the intentional acts of others, our business could be materially
adversely affected. In addition, in the event of widespread damage or failures
at our facilities, our short-term disaster recovery and contingency plans and
insurance coverage may not be sufficient.
Our clients businesses may also be harmed from any system or equipment
failures we experience. In that event, our relationship with these clients may
be adversely affected, we may lose these clients, our ability to attract new
clients may be adversely affected and we could be exposed to liability.
Interruptions could also result from the intentional acts of others, like
hackers. If our systems are penetrated by computer hackers, or if computer
viruses infect our systems, our computers could fail or proprietary information
could be misappropriated.
If our clients suffer similar interruptions in their operations, for any
of the reasons discussed above or for others, our business could also be
adversely affected. Many of our clients computer systems interface with our
own. If they
19
suffer interruptions in their systems, the link to our systems could be
severed and sales of their products could be slowed or stopped.
A breach of our e-commerce security measures could reduce demand for our
services.
A requirement of the continued growth of e-commerce is the secure
transmission of confidential information over public networks. A party who is
able to circumvent our security measures could misappropriate proprietary
information or interrupt our operations. Any compromise or elimination of our
security could reduce demand for our services.
We may be required to expend significant capital and other resources to
protect against security breaches or to address any problem they may cause.
Because our activities involve the storage and transmission of proprietary
information, such as credit card numbers, security breaches could damage our
reputation, cause us to lose clients, impact our ability to attract new clients
and we could be exposed to litigation and possible liability. Our security
measures may not prevent security breaches, and failure to prevent security
breaches may disrupt our operations.
We may be a party to litigation involving our e-commerce intellectual property
rights.
In recent years, there has been significant litigation in the United
States involving patent and other intellectual property rights. We may be a
party to intellectual property litigation in the future to protect our trade
secrets or know-how. United States patent applications are confidential until a
patent is issued and most technologies are developed in secret. Accordingly, we
are not, and cannot be, aware of all patents or other intellectual property
rights of which our services may pose a risk of infringement. Others asserting
rights against us could force us to defend ourselves or our customers against
alleged infringement of intellectual property rights. We could incur
substantial costs to prosecute or defend any such litigation.
Risks Related to Our Industry
If the trend toward outsourcing does not continue, our business will be
adversely affected.
Our business could be materially adversely affected if the trend toward
outsourcing declines or reverses, or if corporations bring previously
outsourced functions back in-house. Particularly during general economic
downturns, businesses may bring in-house previously outsourced functions to
avoid or delay layoffs. The continued threat of terrorism within the United
States and abroad and the potential for sustained military action may cause
disruption to commerce and economic conditions, both domestic and foreign,
which could have a material adverse effect upon our business and new client
prospects.
Our market is subject to rapid technological change and to compete we must
continually enhance our systems to comply with evolving standards.
To remain competitive, we must continue to enhance and improve the
responsiveness, functionality and features of our services and the underlying
network infrastructure. If we are unable to adapt to changing market
conditions, client requirements or emerging industry standards, our business
could be adversely affected. The internet and e-commerce environments are
characterized by rapid technological change, changes in user requirements and
preferences, frequent new product and service introductions embodying new
technologies and the emergence of new industry standards and practices that
could render our technology and systems obsolete. Our success will depend, in
part, on our ability to both internally develop and license leading
technologies to enhance our existing services and develop new services. We must
continue to address the increasingly sophisticated and varied needs of our
clients and respond to technological advances and emerging industry standards
and practices on a cost-effective and timely basis. The development of
proprietary technology involves significant technical and business risks. We
may fail to develop new technologies effectively or to adapt our proprietary
technology and systems to client requirements or emerging industry standards.
20
Risks Related to Our Stock
Our common stock is at risk for delisting from the Nasdaq SmallCapMarket. If it
is delisted, our stock price and your liquidity may be impacted.
Our common stock is currently listed on the Nasdaq SmallCap Market. Nasdaq
has requirements that a company must meet in order to remain listed on the
Nasdaq SmallCap Market. These requirements include maintaining a minimum
closing bid price of $1.00. The closing bid price for our common stock has had
periods of time when it traded below $1.00 for more than 30 consecutive trading
days. We currently meet all the minimum continued listing requirements for the
Nasdaq SmallCap Market.
If we fail to maintain the standards necessary to be quoted on the Nasdaq
SmallCap Market and our common stock is delisted, trading in our common stock
would be conducted on the OTC Bulletin Board as long as we continue to file
reports required by the Securities and Exchange Commission. The OTC Bulletin
Board is generally considered to be a less efficient market than the Nasdaq
SmallCap Market, and our stock price, as well as the liquidity of our common
stock, may be adversely impacted as a result.
Our stock price could decline if a significant number of shares become
available for sale.
In November 2003 we issued in a private placement transaction warrants to
purchase an aggregate of 921,178 shares of common stock. The shares of common
stock that may be issued upon exercise of these warrants may be resold into the
public market. Sales of substantial amounts of common stock in the public
market as a result of the exercise of these warrants, or the perception that
future sales of these shares could occur, could reduce the market price of our
common stock and make it more difficult to sell equity securities in the
future.
The market price of our common stock may be volatile. You may not be able to
sell your shares at or above the price at which you purchased such shares.
The trading price of our common stock may be subject to wide fluctuations
in response to quarter-to-quarter fluctuations in operating results,
announcements of material adverse events, general conditions in our industry or
the public marketplace and other events or factors. In addition, stock markets
have experienced extreme price and trading volume volatility in recent years.
This volatility has had a substantial effect on the market prices of securities
of many technology related companies for reasons frequently unrelated to the
operating performance of the specific companies. These broad market
fluctuations may adversely affect the market price of our common stock.
Our certificate of incorporation, our bylaws, our shareholder rights plan and
Delaware law make it difficult for a third party to acquire us, despite the
possible benefit to our stockholders.
Provisions of our certificate of incorporation, our bylaws, our
shareholder rights plan and Delaware law could make it more difficult for a
third party to acquire us, even if doing so would be beneficial to our
stockholders. For example, our certificate of incorporation provides for a
classified board of directors, meaning that only approximately one-third of our
directors may be subject to re-election at each annual stockholder meeting. Our
certificate of incorporation also permits our Board of Directors to issue one
or more series of preferred stock which may have rights and preferences
superior to those of the common stock. The ability to issue preferred stock
could have the effect of delaying or preventing a third party from acquiring
us. We have also adopted a shareholder rights plan. These provisions could
discourage takeover attempts and could materially adversely affect the price of
our stock. In addition, because we are incorporated in Delaware, we are
governed by the provisions of Section 203 of the Delaware General Corporation
Law, which may prohibit large stockholders from consummating a merger with, or
acquisition of us. These provisions may prevent a merger or acquisition that
would be attractive to stockholders and could limit the price that investors
would be willing to pay in the future for our common stock.
21
Item 2.
Properties
Our PFSweb business is headquartered in a central office facility located
in Plano, Texas, a Dallas suburb.
In the U.S., we operate an approximately 800,000 square foot central
distribution complex in Memphis, Tennessee. This complex is located
approximately four miles from the Memphis International Airport, where both
Federal Express and United Parcel Service operate large hub facilities.
We operate a 150,000 square foot distribution center in Liege, Belgium,
which contains advanced distribution systems and equipment. We also operate a
13,000 square foot distribution center in Richmond Hill, Canada, near Toronto.
We operate customer service centers in Memphis, Tennessee; Plano, Texas; and
Liege, Belgium. Our call center technology permits the automatic routing of
calls to available customer service representatives in several of our call
centers.
All of our facilities are leased and the material lease agreements contain
one or more renewal options.
Item 3.
Legal Proceedings
None.
Item 4.
Submission of Matters to a Vote of Security Holders
None.
22
First, we earn service fee revenues from charges to process
individual business transactions on our clients behalf through our
technology and infrastructure capabilities. These business transactions
may include the answering of a phone call or an e-mail, the design and
hosting of a client web-site, the receipt and storage of our clients
inventory, the assembly of a kit of products to meet our clients
customers specifications, the shipping of products to our clients
customers, the management of a complex set of electronic data
transactions designed to keep our clients suppliers and customers
accounting records in balance, or the processing of a returned package.
In the service fee revenue business segment, we do not own the inventory
or the resulting accounts receivable, but provide management services
for these client-owned assets.
Secondly, we earn product revenue through our master distributor
relationship with certain clients. In the product revenue business
segment, we purchase inventory, and upon sale of the product, own the
accounts receivable.
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Technology collaboration provided by our suite of technology
services, called the Entente Suite(SM), that are e-commerce and
collaboration services that enable buyers and suppliers to fully
automate their business transactions within their supply chain. Entente
supports industry standard collaboration techniques including XML based
protocols such as Biztalk and RosettaNet, real-time application
interfaces, text file exchanges via secured FTP, and traditional
electronic data interchange (EDI);
Managed hosting and internet application development services,
including web site design, creation, integration and ongoing
maintenance, support and enhancement of web site;
Order management, including order processing from any source of
entry, back order processing and future order processing, tracking and
tracing, credit management, electronic payment processing, calculation
and collection of sales tax and VAT, comprehensive freight calculation
and email notification, all with multiple currency and language options;
Customer Relationship Management (CRM), including interactive voice
response (IVR) technology and web-enabled customer contact services
through world-class call centers utilizing voice, e-mail, voice over
internet protocol (VOIP) and internet chat communications that are
fully integrated with real-time systems and historical data archives to
provide complete customer lifecycle management;
International fulfillment and distribution services, including
warehouse management, inventory management, inventory postponement,
product warehousing, order picking and packing, transportation
management and reverse logistics;
Kitting and assembly services, including light assembly, procurement
services, Supplier Relationship Management, specialized kitting, and
supplier consigned inventory hub in PFSwebs distribution facilities or
co-located in other facilities;
Information management, including real-time data interfaces, data
exchange services and data mining;
Financial services, including secure on-line credit card processing
related services, fraud protection, invoicing, credit management and
collection, and working capital solutions; and
Professional consulting services, including a consultative team of
experts that customize solutions to each client and continuously seek
out ways to increase efficiencies and produce benefits for the client.
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Manufacturers strive to restructure their supply chains to maximize
efficiency and reduce costs in both business-to-business (B2B) and
business-to-consumer (B2C) markets and to create a variable-cost
supply chain able to support the multiple unique needs of each of their
initiatives, including traditional and electronic commerce.
Government agencies are increasingly focused on improved citizen
usability and interaction, as well as the need to manage government
initiatives from an efficiency perspective. With revisions to the United
States Governments Competitive Sourcing Program (A-76), the government
is mandated to obtain commercially available goods and services from the
private sector when it makes economic sense to do so.
Companies in a variety of industries seek outsourcing as a method to
address one or more business functions that are not within their core
business competencies, to reduce operating costs or to improve the speed
or cost of implementation.
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Make it easy for citizens to obtain service and interact with the
federal government;
Improve government efficiency and effectiveness; and
Improve the governments responsiveness to citizens.
Simplify delivery of services to citizens;
Eliminate layers of government management;
Make it possible for citizens, businesses, other levels of government
and federal employees to easily find information and get service from
the federal government;
Simplify agencies business processes and reduce costs through
integrating and eliminating redundant systems;
Enable achievement of the other elements of the Presidents
Management Agenda; and
Streamline government operations to guarantee rapid response to
citizen needs.
Individuals/Citizens:
Government-to-Citizens (G2C);
Businesses:
Government-to-Business (G2B);
Intergovernmental:
Government-to-Government (G2G);
Intra-governmental:
Internal Efficiency and Effectiveness (IEE);
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Capitalize on skills, expertise and technology infrastructure that
would otherwise be unavailable or expensive given the scale of the
business;
Reduce capital and personnel investments and convert fixed investments to variable costs;
Increase flexibility to meet changing business conditions and demand for products and services;
Enhance customer satisfaction and gain competitive advantage;
Improve operating performance and efficiency; and
Enter new business markets or geographic areas rapidly.
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Statistical measurements critical to creating a quality customer
experience, containing real-time order status, order exceptions, back
order tracking, allocation of product based on timing of online purchase
and business rules, the ratio of customer inquiries to purchases,
average order sizes and order response time;
B2B supply chain management information critical to evaluating
inventory positioning, for the purpose of reducing inventory turns, and
assessing product flow through and end-consumer demand;
Reverse logistics information including customer response and reason
for the return or rotation of product and desired customer action;
Detailed marketing information about what was sold and to whom it was
sold, by location and preference; and
Web traffic reporting showing the number of visits (hits) received,
areas visited, and products and information requested.
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operating performance and reliability;
ease of implementation and integration;
experience of the people required to successfully and efficiently
design and implement solutions;
leading edge technology capabilities;
global reach; and
price.
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changing regulatory requirements;
legal uncertainty regarding foreign laws, tariffs and other trade
barriers;
political instability;
potentially adverse tax consequences;
foreign currency fluctuations; and
cultural differences.
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PART II
Item 5.
Market for Registrants Common Equity and Related Stockholder Matters
Our common stock is listed and currently trades on the NASDAQ SmallCap
Stock Market under the symbol PFSW. The following table sets forth for the
period indicated the high and low sale price for the common stock as reported
by NASDAQ:
As of March 18, 2004, there were approximately 5,201 shareholders of which
149 were record holders of the common stock.
We have never declared or paid cash dividends on our common stock and do
not anticipate the payment of cash dividends on our common stock in the
foreseeable future. We are also restricted from paying dividends under our debt
agreements, without the prior approval of our lenders. We currently intend to
retain all earnings to finance the further development of our business. The
payment of any future cash dividends will be at the discretion of our Board of
Directors and will depend upon, among other things, future earnings,
operations, capital requirements, the general financial condition of the
Company and general business conditions and the approval of our lenders. See
Managements Discussion and Analysis of Financial Condition and Results of
Operations Liquidity and Capital Resources.
Item 6.
Selected Consolidated Financial Data
Historical Presentation
In June 2001, we announced a change in our fiscal year end from March 31
to December 31.
The selected consolidated historical statement of operations data for the
years ended December 31, 2003 and 2002, and the nine months ended December 31,
2001, and the selected consolidated balance sheet data as of December 31, 2003
and 2002 have been derived from our audited consolidated financial statements,
and should be read in conjunction with those statements and notes, which are
included in this Form 10-K. The selected consolidated statement of operations
data for the years ended March 31, 2001 and 2000 and the selected consolidated
balance sheet data as of December 31, 2001, March 31, 2001 and March 31, 2000
have been derived from our audited consolidated financial statements, and
should be read in conjunction with those statements, which are not included in
this Form 10-K. The selected consolidated statement of operations data for the
twelve months ended December 31, 2001 and nine months ended December 31, 2000,
and the selected consolidated balance sheet data as of December 31, 2000 have
been derived from our unaudited interim condensed consolidated financial
statements, and should be read in conjunction with those statements, which are
not included in this Form 10-K.
The financial information for periods through the year ended March 31,
2001 herein may not necessarily reflect what our results of operations,
financial position and cash flows would have been had we been a separate,
stand-alone entity during the periods presented. This is because we made
certain adjustments and allocations since Daisytek did not account for us as,
and we were not operated as, a single stand-alone business for the periods
presented.
23
The selected consolidated financial data should be read in conjunction
with Managements Discussion and Analysis of Financial Condition and Results
of Operations, Risks Related to Our Business Our historical financial
information may not be representative of our future results, and the
consolidated financial statements and notes thereto that are included elsewhere
in this Form 10-K.
Historical Selected Condensed Consolidated Financial Data
24
Item 7.
Managements Discussion and Analysis of Financial Condition and Results of Operations
The following discussion and analysis of our results of operations and
financial condition should be read in conjunction with the consolidated
financial statements and related notes thereto appearing elsewhere in this Form
10-K.
Forward-Looking Information
We have made forward-looking statements in this Report on Form 10-K. These
statements are subject to risks and uncertainties, and there can be no
guarantee that these statements will prove to be correct. Forward-looking
statements include assumptions as to how we may perform in the future. When we
use words like seek, strive, believe, expect, anticipate, predict,
potential, continue, will, may, could, intend, plan, target and
estimate or similar expressions, we are making forward-looking statements.
You should understand that the following important factors, in addition to
those set forth above or elsewhere in this Report on Form 10-K, could cause our
results to differ materially from those expressed in our forward-looking
statements. These factors include:
We have based these statements on our current expectations about future
events. Although we believe that the expectations reflected in our
forward-looking statements are reasonable, we cannot guarantee you that these
expectations actually will be achieved. In addition, some forward-looking
statements are based upon assumptions as to future events that may not prove to
be accurate. Therefore, actual outcomes and results may differ materially from
what is expected or forecasted in such forward-looking statements. We undertake
no obligation to update publicly any forward-looking statement for any reason,
even if new information becomes available or other events occur in the future.
There may be additional risks that we do not currently view as material or that
are not presently known. In evaluating these statements, you should consider
various factors, including the risks set forth in the section entitled Risk
Factors.
25
Overview
We are an international provider of integrated business process
outsourcing solutions to major brand name companies seeking to maximize their
supply chain efficiencies and to extend their traditional business and
e-commerce initiatives. We derive our revenues from a broad range of services,
including professional consulting, technology collaboration, order management,
managed web hosting and web development, customer relationship management,
financial services including billing and collection services and working
capital solutions, options kitting and assembly services, information
management and international fulfillment and distribution services. We offer
our services as an integrated solution, which enables our clients to outsource
their complete infrastructure needs to a single source and to focus on their
core competencies. Our distribution services are conducted at our warehouses
and include real-time inventory management and customized picking, packing and
shipping of our clients customer orders. We currently provide infrastructure
and distribution solutions to clients that operate in a range of vertical
markets, including technology manufacturing, computer products, printers,
cosmetics, fragile goods, high security collectibles, pharmaceuticals,
contemporary home furnishings, apparel, telecommunications and consumer
electronics, among others.
We provide these services, and earn our revenue, through two separate
business segments, which have operationally similar business models. The first
business segment is a service fee revenue model. In this segment, we do not
own the underlying inventory or the resulting accounts receivable, but provide
management services for these client-owned assets. We typically charge our
service fee revenue on a percent of shipped revenue basis or a per-transaction
basis, such as a per-minute basis for web-enabled customer contact center
services and a per-item basis for fulfillment services. Additional fees are
billed for other services. We price our services based on a variety of factors,
including the depth and complexity of the services provided, the amount of
capital expenditures or systems customization required, the length of contract
and other factors.
Many of our service fee contracts involve third-party vendors who provide
additional services such as package delivery. The costs we are charged by these
third-party vendors for these services are often passed on to our clients (and,
in many cases, our clients customers). Our billings for reimbursements of
these and other out-of-pocket expenses, such as travel, shipping and handling
costs and telecommunication charges are included in gross service fee revenue.
The related reimbursable costs for pass-through expenditures are reflected as
pass-through charges and reduce total gross service fee revenue in computing
net service fee revenue.
Our second business segment is a product revenue model. In this segment,
we are a master distributor of product for IBM and certain other clients. In
this capacity, we purchase, and thus own, inventory. As a result, upon the
sale of inventory, we own the accounts receivable. This business segment
requires significant working capital requirements, for which we have senior
financing facilities to provide for up to approximately $77 million of
available financing.
For the periods prior to September 30, 1999, subsequent to October 1, 2002
and currently, our services include purchasing and reselling client product
inventory within this product revenue segment. In these arrangements, our
product revenue is recognized at the time product is shipped. During this time,
product revenue includes freight costs billed to customers and is reduced for
pass through customer marketing programs. For the period from October 1, 1999,
to September 30, 2002, these IBM and other agreements were restructured to
provide transaction management services only on a service fee basis based on a
percentage of shipped revenue. See Historical Financial Presentation.
Growth is a key element to us achieving our future goals, including
reaching sustainable profitability. Our growth is driven by two main elements:
new client relationships and organic growth from existing clients. On an
overall basis, we experienced an increase in service fee revenues from existing
clients and an increase in product revenues in 2003. However, due to
uncertainty in the United States economic climate, lead times to close new
business continue to be longer than we would ultimately desire and our closure
rate is difficult to predict. As such, our new business closures for 2003 were
behind our plan.
As our recent growth was lower than we had targeted, we continue to
monitor and control our costs. During 2003, we realized the benefits of
reduced costs from certain restructuring efforts made in September 2002. We
continue to see signs of economic recovery and as such we expect to increase
certain expenses in 2004 to further
26
enhance our sales and marketing efforts.
Our expenses comprise primarily three categories: 1) cost of service fee
revenue, 2) cost of product revenue and 3) selling, general and administrative
(SG&A) expenses.
Cost of service fee revenue
- consists primarily of compensation and
related expenses for our Web-enabled customer contact center services,
international fulfillment and distribution services and professional consulting
services, and other fixed and variable expenses directly related to providing
services under the terms of fee based contracts, including certain occupancy
and information technology costs and depreciation and amortization expenses.
Cost
of product revenue -
prior to September 30, 1999, subsequent to
October 1, 2002 and currently, cost of product revenue consists of the purchase
price of product sold and freight costs, which are reduced by certain
reimbursable expenses. These reimbursable expenses include pass through
customer marketing programs, direct costs incurred in passing on any price
decreases offered by IBM to Supplies Distributors or its customers to cover
price protection and certain special bids, the cost of products provided to
replace defective product returned by customers and certain other expenses as
defined under the master distributor agreements.
SG&A
expenses -
consist primarily of compensation and related expenses for
sales and marketing staff, executive, management and administrative personnel
and other overhead costs, including certain occupancy and information
technology costs and depreciation and amortization expenses. In addition, for
the periods prior to September 30, 1999, subsequent to October 1, 2002 and
currently, certain direct contract costs related to our IBM and other master
distributor agreements are reflected as selling and administrative expenses.
Monitoring and controlling our available cash balances continues to be a
primary focus. Our cash and liquidity positions are important components of
our financing of both current operations and our targeted growth. During 2003
we added to our available cash and liquidity positions through two primary
transactions. First we entered into a working capital financing agreement with
a bank that currently provides financing for up to $5 million of eligible
accounts receivable and financing for up to $2.5 million of eligible capital
expenditures. Secondly, we completed a private placement of approximately 1.6
million shares of our common stock to certain investors that provided net
proceeds of approximately $3.2 million.
Historical Financial Presentation
We believe our historical financial statements may not provide a
meaningful comparison to our current and future financial performance for the
reasons described below.
Prior to December 1999, we were a wholly-owned subsidiary of Daisytek
International Corporation (Daisytek). Our business unit was formed in 1991 to
leverage Daisyteks core competencies in customer service, order management,
product fulfillment and distribution. From 1996 to 1999, the operations of our
business unit were primarily focused in several Daisytek subsidiaries operating
collectively as Priority Fulfillment Services, Inc. (PFS). In June 1999, a
separate wholly owned subsidiary named PFSweb, Inc., a Delaware corporation,
was created to become a holding company for PFS and facilitate a December 1999
initial public offering of PFSweb. PFSweb and Daisytek completed their
separation on July 6, 2000 through a pro rata distribution to Daisyteks common
stockholders of all of the shares of our common stock that Daisytek then held.
The financial information for periods through the year ended March 31,
2001 may not reflect what our results of operations, financial position and
cash flows would have been had we been a separate, stand-alone entity during
the periods presented. This is because we made certain adjustments and
allocations since Daisytek did not account for us as, and we were not operated
as, a single stand-alone business for the periods presented.
We cannot assure you that the adjustments and allocations we made in preparing
our historical consolidated financial statements appropriately reflect our
operations during such periods as if we had, in fact, operated as a stand-alone
entity or what the actual effect of our separation from Daisytek would have
been. Accordingly, we cannot assure you that our historical results of
operations are indicative of our future operating or financial performance.
27
The financial information for periods prior to September 30, 1999,
subsequent to October 1, 2002, and currently, reflect product revenue earned
within our product revenue business segment from certain master distributor
agreements, primarily with IBM. In 1996 we entered into an agreement with the
printer supplies division of IBM. Under this agreement, we served as an IBM
master distributor of printer supply products and purchased product from IBM
and resold them to IBM customers. We subsequently entered into a similar
agreement in Europe and expanded our existing agreements to include more
product lines. During the quarter ended September 30, 1999, we, Business
Supplies Distributors (a Daisytek subsidiary BSD) and IBM entered into new
agreements to enable PFSweb to conform to a service fee revenue business model.
Under these agreements, BSD acted as a master distributor of various IBM
products, Daisytek provided financing and credit support to BSD and PFSweb
provided transaction management and fulfillment services to BSD. As part of
this restructuring, we transferred to BSD the IBM product inventory we held as
the master distributor, together with our customer accounts receivable and our
accounts payable owing to IBM in respect to the product inventory. As a master
distributor under the original agreements, we recorded product revenue as we
sold the product to IBM customers. Similarly, our gross profit was based upon
the difference between our revenue from product sales and the cost of
purchasing the product from IBM. Under the new agreements, whereby BSD acted as
the master distributor, our revenue was service fee revenue based on a
percentage of IBM product sales.
In July 2001, PFSweb and Inventory Financing Partners, LLC (IFP) formed
Business Supplies Distributors Holdings, LLC (Holdings), and Holdings formed
a wholly-owned subsidiary, Supplies Distributors, Inc. (Supplies
Distributors). PFSweb originally had a 49% voting interest and IFP had a 51%
voting interest in Holdings. In September 2001, Daisytek sold its subsidiaries
that had been conducting the IBM master distributor business to Holdings.
Supplies Distributors and its subsidiaries, PFSweb and IBM entered into new master distributor
agreements to replace the prior agreements. Under these new agreements,
Supplies Distributors and its subsidiaries act as master distributors of
various IBM products and, pursuant to a transaction management services
agreement between PFSweb and Supplies Distributors, PFSweb provides transaction
management and fulfillment services to Supplies Distributors. Under the
agreements with Supplies Distributors, we continued to recognize service fee
revenue.
In October 2002, we acquired the remaining 51% ownership interest in
Holdings from IFP and thus we now own 100% of Holdings. As we initially owned
49% of Holdings, the results of Holdings were not previously consolidated into
our results. Instead, our equity interest was presented in the consolidated
balance sheet as investment in affiliate and our allocation of Holdings net
income were presented in the consolidated statement of operations as equity in
earnings of affiliate. As a result of the purchase, effective October 1, 2002,
we now consolidate 100% of Holdings financial position and results of
operations into our consolidated financial statements. Upon consolidation, we
now eliminate the service fee revenue earned from our subsidiary, Supplies
Distributors, as well as the corresponding expense recorded by Supplies
Distributors in its selling, general and administrative expense. In addition,
our costs previously reflected as cost of service fee revenues under the
service fee arrangement are now recorded on a consolidated basis as selling,
general and administrative expense. Subsequent to October 1, 2002, and
currently, our consolidated revenue earned under the IBM agreements is
reflected as product revenue.
As a result of consolidating Holdings financial position and results of
operations, our total revenues arising under our new IBM agreements will
increase, as compared to the total revenues arising under the prior IBM
agreements. However, our gross profit margin as a percent of product revenue
under the new IBM agreements is lower as compared to our gross profit margin as
a percent of net service fee revenue under the prior IBM service fee
agreements.
As a result of reflecting revenue earned under the master distributor
agreements as product revenue in certain periods and as service fee revenue in
others, our historical results of operations may not be indicative of our
future operating or financial performance.
28
Results of Operations
The following table sets forth certain historical financial information
from our consolidated statements of operations expressed as a percent of net
revenues.
Year Ended December 31, 2003 Compared to Year Ended December 31, 2002
Product Revenue.
Product revenue was $249.2 million for the year ended
December 31, 2003, as compared to $57.5 million for the year ended December 31,
2002, which reflects product sales for Supplies Distributors subsequent to its
consolidation effective October 1, 2002 (see Supplies Distributors). Supplies
Distributors had $163.6 million of product revenue for the nine months ended
September 30, 2002 prior to consolidation, or a total of $221.1 million of
product revenue for the year ended December 31, 2002. The increase in annual
product revenue resulted primarily from the favorable impact of exchange rates
on our European and Canadian operations and increased sales volumes of many
existing products. In addition, product revenue was favorably impacted by the
addition of certain new products and increased sales prices for certain
products.
29
Net Service Fee Revenue (including service fee revenue, affiliate)
. Net
service fee revenue was $33.2 million for the year ended December 31, 2003 as
compared to $35.8 million for the year ended December 31, 2001, a decrease of
$2.6 million or 7.4%. The change in net service fee revenue is shown below ($
millions):
Net service fee revenue for the year ended December 31, 2003 included
approximately $0.9 of fees earned from client contracts terminated during 2003.
Cost of Product Revenue.
Cost of product revenue was $235.3 million for
the year ended December 31, 2003, as compared to $54.3 million for the year
ended December 31, 2002, which reflects cost of product sales for Supplies
Distributors subsequent to its consolidation effective October 1, 2002. Cost of
product revenue as a percent of product revenue was 94.4% during the year ended
December 31, 2003 and 94.5% during the year ended December 31, 2002. Supplies
Distributors had $154.3 million of cost of product revenue, prior to
consolidation, or a total of $208.6 million of cost of product revenue for the
year ended December 31, 2002. Annual cost of product revenue increased from the
prior year from the impact of exchange rates on our European and Canadian
operations, increased volumes of many existing products. The addition of
certain new product and additional reserves for inventory impairment for the
year ended December 31, 2003. The impact of these increases and additional
reserves were partially offset by other inventory cost reductions from a
vendor. The resulting gross profit margin was 5.6% and 5.5% for the year ended
December 31, 2003 and the three months ended December 31, 2002, respectively.
Cost of Net Service Fee Revenue
. Cost of net service fee revenue was $22.8
million for the year ended December 31, 2003, as compared to $22.7 million
during the year ended December 31, 2002, an increase of $0.1 million or 0.8%.
The resulting service fee gross profit was $10.3 million or 31.1% of net
service fee revenue, during the year ended December 31, 2003 as compared to
$13.2 million, or 36.7% of net service fee revenue for the year ended December
31, 2002. Our gross profit as a percent of net service fee revenue decreased in
the current period primarily as a result of the elimination of the service fee
revenue affiliate and resulting gross profit from services provided under our
arrangements with Supplies Distributors due to our consolidation in October
2002. As we add new service fee revenue in the future, we currently intend to
target the underlying contracts to earn an average gross profit percentage of
30-40%.
Selling, General and Administrative Expenses
. SG&A expenses were $25.2
million for the year ended December 31, 2003 or 8.9% of total net revenues, as
compared to $27.0 million, or 28.9% of total revenues, for the year ended
December 31, 2002. SG&A expenses decreased from the prior year primarily due to
certain restructuring actions, including personnel reductions, which occurred
in September 2002. In addition, the prior year SG&A expense included certain
incremental sales and marketing costs. These items were partially offset as
due to the consolidation of Supplies Distributors, we now reclassify certain
costs previously characterized as cost of service fee revenue to SG&A. SG&A
expenses as a percentage of total net revenues decreased from the prior year
due to the increase in total net revenues, resulting from the inclusion of
product sales subsequent to the consolidation of Supplies Distributors
effective October 1, 2002. We expect SG&A expense to increase in calendar year
2004 due primarily to additional sales and marketing expenses and incremental
professional fees primarily related to compliance with the requirements of the
Sarbanes-Oxley Act.
Asset and Lease Impairments
. In December 2003, we relocated our Canadian
operations within Toronto. In conjunction with this relocation, we recorded an
impairment expense for an operating lease and the write-down of certain assets.
For the year ended December 31, 2002, we recorded $0.9 million of expense for
asset impairment and abandonment charges. This charge relates to an older
warehouse management system that was upgraded to a new system, as well as the
disposition of certain other assets no longer used in the business. While we do
not anticipate
30
further restructuring related charges, we constantly review our operating
expenses to ensure they match our targeted growth levels.
Equity in Earnings of Affiliate.
For the year ended December 31, 2002, we
recorded $1.2 million of equity in earnings of affiliate that represents our
allocation of Supplies Distributors earnings prior to October 1, 2002. Due to
the consolidation of Supplies Distributors, effective October 1, 2002, we no
longer report equity in earnings of affiliate, on a consolidated basis, for our
ownership of Supplies Distributors.
Interest Expense
. Interest expense was $2.1 million for the year ended
December 31, 2003 as compared to $0.8 million for the year ended December 31,
2002. The increase in interest expense is due to the consolidation of Supplies
Distributors, which, as a distributor, requires substantial borrowings to fund
its working capital needs.
Interest Income
. Interest income was $0.1 million for the year ended
December 31, 2003 as compared to $1.0 million for the year ended December 31,
2002. Effective October 1, 2002 we now report lower consolidated interest
income resulting from the elimination of interest income from the subordinated
note due to PFS from Supplies Distributors upon consolidating Supplies
Distributors, which caused the reduction in interest income for the year ended
December 31, 2003. Interest income decreased as compared to the year ended
December 31, 2002 attributable to lower interest rates earned by our cash and
cash equivalents and lower balances of cash and cash equivalents.
Income Taxes
. For the years ended December 31, 2003 and 2002, we
recorded a tax provision of $0.6 million and $0.1 million, respectively,
primarily associated with Supplies Distributors Canadian and European
operations. We did not record an income tax benefit associated with our
consolidated net loss in our U.S. operations or the net loss from our Canadian
and European service fee segments. A valuation allowance has been provided for
our net deferred tax assets as of December 31, 2003, which are primarily
related to our net operating loss carryforwards.
Year Ended December 31, 2002 Compared to Year Ended December 31, 2001
Product Revenue.
Product revenue was $57.5 million for the year ended
December 31, 2002, which reflects product sales for Supplies Distributors
subsequent to its consolidation effective October 1, 2002. Supplies
Distributors had $163.6 million of product revenue for the nine months ended
September 30, 2002 prior to consolidation, or a total of $221.1 million of
product revenue for the year ended December 31, 2002.
Net Service Fee Revenue (including service fee revenue, affiliate)
. Net
service fee revenue was $35.8 million for the year ended December 31, 2002 as
compared to $39.2 million for the year ended December 31, 2001, a decrease of
$3.4 million or 8.6%. The decrease in net service fee revenue over the prior
period was due to the impact of certain client terminations in calendar year
2001 of $12.6 million, primarily the Daisytek contracts discussed below,
partially offset by an increase in net service fee revenue from existing
clients of $4.7 million and the impact of new service contract relationships of
$4.5 million. The increase in net service fee revenue from existing clients
would have been $6.5 million had we not consolidated Supplies Distributors, and
thus eliminated service fee revenue, affiliate for the three months ended
December 31, 2002. Net service fee revenue for the year ended December 31,
2002, included $1.3 million of client relationships terminated in the year
ended December 31, 2002. For the year ended December 31, 2002, net service fee
revenue from existing clients increased from the prior periods, primarily
related to increased service fee revenue from our largest client offset by
decreases in the net service fee revenues earned from the business activity
with Supplies Distributors due to the consolidation in October 2002.
In conjunction with a $10.9 million sale of a distribution facility to
Daisytek in May 2001, we terminated certain of our transaction management
services agreements entered into between us, Daisytek and a Daisytek
subsidiary. Concurrently with the closing of the facility sale, we entered into
a six-month transition services agreement to provide Daisytek with certain
transitional and information technology services. The net impact of the changes
in our services provided to Daisytek, excluding the business activity
previously provided to BSD, another Daisytek subsidiary, was a reduction in net
service fee revenue of $11.0 million for the year ended December 31, 2002 as
compared to the year ended December 31, 2001.
Pursuant to the terms of our transaction management services agreement
with Supplies Distributors, we earned service fees, which are reported as
service fee revenue, affiliate in the accompanying consolidated financial
statements (prior to the consolidation of Holdings results of operations
effective October 1, 2002), of approximately
31
$4.7 million, net of $0.2 million of pass-through charges, for the year
ended December 31, 2002. Prior to becoming a related party, service fees earned
by PFSweb from BSD (the Daisytek subsidiary and predecessor to Supplies
Distributors), associated with the same business activities, were $6.0 million,
net of $0.5 million of pass-through charges, for the year ended December 31,
2001. For the year ended December 31, 2001, our revenue was negatively impacted
by lower than anticipated IBM related activity due to the transition to
Supplies Distributors from Daisytek but was benefited by approximately $0.8
million of service fee adjustments resulting from the finalization of the
Daisytek contract.
Other Revenue.
Other revenue of $0.5 million for the year ended December
31, 2001 represents the fees charged to clients in conjunction with early
contract terminations.
Cost of Product Revenue.
Cost of product revenue was $54.3 million for
the year ended December 31, 2002, which reflects cost of product sales for
Supplies Distributors subsequent to its consolidation effective October 1,
2002. Cost of product revenue as a percent of product revenue was 94.5% during
the year ended December 31, 2002 and zero during the year ended December 31,
2001. The resulting gross profit margin was 5.5% for the year ended December
31, 2002. Supplies Distributors had $154.3 million of cost of product revenue,
prior to consolidation, or a total of $208.6 million of cost of product revenue
for the year ended December 31, 2002.
Cost of Net Service Fee Revenue
. Cost of net service fee revenue was
$22.7 million for the year ended December 31, 2002, as compared to $25.8
million during the year ended December 31, 2001, a decrease of $3.1 million or
12.3%. The resulting service fee gross profit was $13.2 million or 36.7% of net
service fee revenue, during the year ended December 31, 2002 as compared to
$13.4 million, or 34.1% of net service fee revenue for the year ended December
31, 2001. Our gross profit as a percent of net service fee revenue increased in
the year ended December 31, 2002, because the gross profit percentage earned on
certain contracts terminated in calendar year 2001 was lower than the contracts
operating in calendar year 2002. This was partially offset by $0.4 million of
costs in excess of start up fees incurred for a new client implementation
during the year ended December 31, 2002. For the year ended December 31, 2001,
our gross profit margin was negatively impacted by lower than anticipated IBM
related activity due to the transition to Supplies Distributors from Daisytek
but was benefited by approximately $0.8 million of service fee adjustments
resulting from the finalization of the Daisytek contract for which the related
service activities were performed in earlier periods.
Cost of Other Net Revenue.
Cost of other revenue for the year ended
December 31, 2001 of ($0.6) million primarily reflects the benefit associated
with the reversal of accruals made in the previous years for estimated client
termination costs that were determined to be in excess of actual costs
incurred.
Selling, General and Administrative Expenses
. SG&A expenses were $27.0
million for the year ended December 31, 2002, or 28.9% of total net revenues,
as compared to $23.3 million, or 58.6% of total revenues, for the year ended
December 31, 2001. SG&A expenses increased over the prior year due to
approximately $2.8 million of technology infrastructure costs that were
incurred in both periods but that were recorded as a component of cost of
service fee revenue in the prior year. These technology costs were principally
dedicated to the activities that generated service fee revenue under the
transaction management services contract with Daisytek, which was terminated in
November 2001. In addition, SG&A expenses for the year ended December 31, 2001,
were benefited by the favorable resolution of certain accounts and VAT
receivables. SG&A expenses as a percentage of total net revenues decreased from
the prior year due to the increase in total net revenues, resulting from the
inclusion of product sales subsequent to the consolidation of Holdings
effective October 1, 2002.
Severance and Other Terminations Costs.
For the year ended December 31,
2002, we recorded $1.2 million of severance and other termination charges
associated with a restructuring plan to reduce costs.
Asset and Lease Impairments.
For the year ended December 31, 2002, we
recorded $0.9 million of expense for asset impairment and abandonment charges.
This charge relates to an older warehouse management system that was upgraded
to a new system during the year, as well as the disposition of certain other
assets no longer used in the business.
Equity in Earnings of Affiliate.
For the year ended December 31, 2002, we
recorded $1.2 million of equity in earnings of affiliate that represents our
allocation of Holdings earnings prior to October 1, 2002.
32
Interest Expense
. Interest expense was $0.8 million for the year ended
December 31, 2002 as compared to $0.3 million for the year ended December 31,
2001. The increase in interest expense is due to the consolidation of Holdings.
Interest expense, without the consolidation of Holdings, would have been $0.4
million for the year ended December 31, 2002, an increase compared to the year
ended December 31, 2001, due to an increase in our long-term debt and capital
lease obligations.
Interest Income
. Interest income was $1.0 million and $1.0 million for
the year ended December 31, 2002 and 2001, respectively. Interest income,
without the consolidation of Holdings, would have been $1.2 million for the
year ended December 31, 2002. Interest income increased as compared to the year
ended December 31, 2001, attributable to interest charged on our subordinated
loan to Supplies Distributors, which was reflected in our consolidated results
for nine months during the year ended December 31, 2002 (through the October 1,
2002 acquisition date), as compared to approximately four months during the
prior year, offset by lower interest rates earned by our cash and cash
equivalents and lower balances of cash and cash equivalents.
Income Taxes
. For the year ended December 31, 2002, we recorded a tax
provision of $0.1 million primarily associated with Holdings Canadian and
European operations. We did not record an income tax benefit associated with
our consolidated net loss in our U.S. operations or the net loss from our
Canadian and European service fee segments. A valuation allowance was provided
for our net deferred tax assets as of December 31, 2002, which were primarily
related to our net operating loss carryforwards. For the year ended December
31, 2001, we recorded an income tax benefit of $0.2 million, which primarily
related to a pre-tax loss from our Canadian operations that was able to be
carried back to prior tax years. We did not record an income tax benefit for
our European pre-tax losses in the current or prior period.
Supplies Distributors and Subsidiaries
BSD, Daisytek, IBM and us were parties to various master distributor
agreements that had various scheduled expiration dates through September 2001.
Under these agreements, BSD and its affiliates Business Supplies Distributors
Europe B.V. (BSD Europe), a Daisytek subsidiary, and BSD (Canada) Inc., a
Daisytek subsidiary (BSD Canada and together with BSD and BSD Europe, the
BSD Companies), acted as master distributors of various IBM products. Also
under these agreements, Daisytek provided financing and credit support to the
BSD Companies and we provided transaction management and fulfillment services
to the BSD Companies. In June 2001, Daisytek notified us and IBM that it did
not intend to renew these agreements upon their scheduled expiration dates.
In July 2001, Supplies Distributors formed its wholly-owned subsidiaries
Supplies Distributors of Canada, Inc. (SDC) and Supplies Distributors S.A.
(SDSA), a Belgium corporation. Supplies Distributors and its subsidiaries act
as master distributors of various IBM and other products and, pursuant to a
transaction management services agreement between us and Supplies Distributors,
we provide transaction management and fulfillment services to Supplies
Distributors, SDC and SDSA. We made an initial equity investment in Holdings
for a 49% voting interest, and IFP made an equity investment for a 51% voting
interest. Certain officers and directors of PFSweb owned, individually, a 9.8%
non-voting interest, and, collectively, a 49% non-voting interest, in IFP. In
addition to our equity investment in Holdings, we have also provided Supplies
Distributors with a subordinated loan that, as of December 31, 2003, had an
outstanding balance of $8.0 million and accrued interest at a rate of
approximately 10%.
On September 26, 2001, Supplies Distributors purchased all of the stock of
the BSD Companies for a purchase price of $923,000. In conjunction with the
purchase, BSD and Supplies Distributors were merged with Supplies Distributors
being the surviving corporation. Effective December 31, 2001, BSD Canada and
SDC were amalgamated, with SDC being the surviving corporation.
Effective October 1, 2002, we purchased the remaining 51% interest in
Holdings from IFP for $0.3 million.
Pursuant to the terms of our transaction management services agreement
with Supplies Distributors, we earned service fees, which are reported as
service fee revenue, affiliate in the accompanying consolidated financial
statements (prior to the consolidation of Holdings results of operations
effective October 1, 2002), of approximately $4.7 million, net of $0.2 million
of pass-through charges, for the year ended December 31, 2002 and $1.4 million,
net of $0.3 million of pass-through charges, for the nine months ended December
31, 2001. For the nine months
33
ended December 31, 2001, our fees earned from BSD (the Daisytek subsidiary
and predecessor to Supplies Distributors) were $3.7 million, net of $0.3
million of pass-through charges.
Prior to the consolidation of Holdings operating results effective
October 1, 2002, we recorded our interest in Holdings net income, which was
allocated and distributed to the owners pursuant to the terms of Holdings
operating agreement, under the modified equity method, which resulted in us
recording our allocated earnings of Holdings or 100% of Holdings losses. As a
result of our 100% ownership of Holdings, future earnings and dividends will be
allocated and paid 100% to PFSweb. In May 2002, Holdings paid a $0.2 million
dividend to IFP. In December 2002, Holdings paid us a $0.4 million dividend.
In September 2003, Holdings paid us a $0.6 million dividend. Pursuant to the
terms of its amended credit agreements, Holdings is currently restricted from
paying cash dividends without the prior approval of its lenders. In addition,
no distribution may be made if, after giving effect thereto, the net worth of
Holdings would be less than $1.0 million.
Summarized financial information for Holdings is as follows (in thousands):
Summarized operating results for Holdings are as follows (in thousands):
Liquidity and Capital Resources
Net cash provided by operating activities was $9.3 million for the year
ended December 31, 2003, and primarily resulted from an increase in accounts
payable and accrued expenses of $2.5 million and decreases in inventory of $2.5
million and in prepaid expenses and other current assets of $1.6 million
partially offset by an increase in accounts receivable of $0.5 million. The
December 31, 2003, accounts payable balance was higher than normal primarily
due to the timing of invoice processing by one of our master distribution
vendors. Net cash used in operating activities was $10.1 million for the year
ended December 31, 2002, and primarily resulted from cash used to fund
operating losses and the net impact of increases in Holdings inventories of
$8.1 million from October 1, 2002 to December 31, 2002, partially offset by
decreases in accounts receivable of $2.1 million and prepaid expenses and other
current assets of $1.6 million. Net cash used in operating activities was $4.6
million for the nine months ended December 31, 2001, and primarily resulted
from cash used to fund operating losses and the net impact of decreases in
accounts payable and accrued expenses of $9.0 million, partially offset by a
decrease in prepaid expenses and other current assets of $5.2 million. The
decrease in accounts payable and accrued expenses was primarily attributable to
the remittance of the VAT monies due to the predecessor of Supplies
Distributors and the reversal of client termination reserves, recorded as
expense in prior year, and the reversal of deferrals applicable to the
termination of the Daisytek transaction management services agreements, for
which the related activities occurred in earlier periods. The decrease in other
current assets primarily related to the collection of a note receivable, a
governmental grant and VAT receivables associated with our European operations.
Net cash used in investing activities for the year ended December 31, 2003
totaled $0.2 million, resulting primarily from capital expenditures of $1.9
million partially offset by a decrease in restricted cash of $1.7 million. The
decrease in restricted cash resulted from a refinancing of certain of our
previous debt and lease balances to remove the associated letter of credit cash
restrictions. Net cash provided by investing activities for the year ended
December 31, 2002 totaled $1.5 million, representing the net repayment of $2.9
million by Supplies Distributors of
34
our subordinated loan, which totaled $8.8 million at September 30, 2002,
but which is now eliminated due to the consolidation of Holdings, (see
Supplies Distributors) and net cash acquired in our acquisition of the
remaining 51% interest of Holdings from IFP, offset by capital expenditures of
$1.8 million. Net cash used by investing activities for the nine months ended
December 31, 2001 totaled $8.1 million. The net proceeds of $10.3 million from
the sale of one of our distribution facilities to Daisytek were offset by
capital expenditures of $3.2 million, the establishment of a restricted cash
balance of $2.7 million to support our long-term debt and lease financing, and
a subordinated loan of approximately $11.7 million to Supplies Distributors and
an equity investment of $0.8 million in Holdings.
Capital expenditures have historically consisted primarily of additions to
upgrade our management information systems and general expansion of our
facilities, both domestic and foreign. We expect to incur capital expenditures
to support new contracts and anticipated future growth opportunities. We
anticipate that our total investment in upgrades and additions to facilities
and information technology services for the upcoming twelve months will be
approximately $2 to $4 million, although additional capital expenditures may be
necessary to support the infrastructure requirements of new clients. A portion
of these expenditures may be financed through operating or capital leases. We
may elect to modify or defer a portion of such anticipated investments in the
event that we do not achieve the revenue necessary to support such investments.
Net cash used in financing activities was approximately $2.9 million for
the year ended December 31, 2003, primarily representing $6.2 million of
payments on debt and $1.0 million of payments on our capital lease obligations,
offset by $4.1 million of proceeds from the issuance of common stock pursuant
to our employee stock purchase and stock option programs and the sale of
1,581,944 shares of our common stock to certain institutional investors in a
private placement transaction. Net cash provided by financing activities was
$6.5 million for the year ended December 31, 2002, primarily representing $6.5
million of proceeds from debt. Net cash provided by financing activities was
$1.0 million for the nine months ended December 31, 2001, representing the
proceeds from debt and from the issuance of common stock pursuant to our
employee stock purchase plan offset by payments on our capital lease
obligations and payments to acquire treasury stock.
During the year ended December 31, 2003, our working capital increased to
$21.4 million from $16.0 million at December 31, 2002 resulting primarily from
the net proceeds from the sale of our common stock in a private placement
transaction and a reduction in our restricted cash balance, which resulted in a
reclassification of a portion of our previously restricted cash from a
long-term asset to a current asset. To obtain additional financing in the
future, in addition to our current cash position, we plan to evaluate various
financing alternatives including the sale of equity, utilizing capital or
operating leases, borrowing under our own credit facility, or transferring a
portion of our subordinated loan balances due from Supplies Distributors to
third-parties. In conjunction with certain of these alternatives, we may be
required to provide certain letters of credit to secure these arrangements. No
assurances can be given that we will be successful in obtaining any additional
financing or the terms thereof. We currently believe that our cash position,
financing available under our credit facilities and funds generated from
operations (including our anticipated revenue growth and/or cost reductions to
offset lower than anticipated revenue growth) will satisfy our presently known
operating cash needs, our working capital and capital expenditure requirements,
our lease obligations, and additional subordinated loans to Supplies
Distributors, if necessary, for at least the next twelve months.
The following is a schedule of our total contractual cash obligations,
which is comprised of operating leases, debt and capital leases (including
interest), as of December 31, 2003 (in millions):
In support of certain debt instruments and leases, as of December 31,
2002, we had $2.9 million of cash restricted as collateral for letters of
credit. In September 2003, in connection with the amendment to our credit
35
facility with Comerica, we refinanced certain debt instruments and leases.
This refinancing allowed us to reduce the amount of letters of credit, and
resulting restricted cash collateral to $1.2 million at December 31, 2003. The
remaining letters of credit currently expire at various dates through March
2007, the related debt and lease obligations termination dates. In addition, as
described above, we have provided collateralized guarantees to secure the
repayment of certain of Supplies Distributors and it subsidiaries credit
facilities. Many of the debt facilities include both financial and non-financial
covenants, and also include cross default provisions applicable to
other agreements.
To the extent we fail to comply with our debt covenants, including
the monthly financial covenant requirements and our required level of
stockholders equity, and the lenders accelerate the repayment of the credit
facility obligations, we would be required to repay all amounts outstanding
thereunder. Any requirement to accelerate the repayment of the credit facility
obligations would have a material adverse impact on our financial condition and
results of operations. We can provide no assurance that we will have the
financial ability to repay all of such obligations. As of December 31, 2003, we
were in compliance with all debt covenants and we believe that we will maintain
such compliance throughout calendar year 2004. Furthermore, we are obligated to
repay any over-advance made to Supplies Distributors or its subsidiaries by its
lenders, in the event that Supplies Distributors or its subsidiaries are unable
to do so. We are also required to maintain a subordinated loan to Supplies
Distributors of $7.0 million, as amended. We have to seek lender approval to increase or
decrease this amount. We do not have any other material financial commitments.
In September 2002, we implemented a restructuring plan and terminated
approximately 10% of our workforce. In conjunction with the terminations and
certain asset write-offs recorded during the year ended December 31, 2002, we
believe we reduced our annual operating expenses by approximately $5.0 to $6.0
million, as compared to our annual run-rate incurred in the first six months of
the year ended December 31, 2002. In December 2003, we finalized the
restructuring activities by relocating our Canadian operations within Toronto
to further reduce our annual operating expenses. While we do not anticipate
further restructuring related charges, we constantly review our operating
expenses to ensure they match our targeted growth levels.
We currently believe that we are still operating with and incurring costs
applicable to excess physical capacity in our U.S. and European operations. We
believe that based on our current cost structure, as we add revenue, we will be
able to cover our reduced infrastructure costs and reach profitability. We
currently estimate that the net service fee revenue needed to leverage our
existing infrastructure and cost structure and reach profitability is
approximately between $12 million to $13 million per quarter, including service
fees earned from our subsidiary Supplies Distributors, which are eliminated in
consolidation. No assurance can be given that we can achieve such operating
levels, or that, if achieved, we will be profitable in any particular fiscal
period. We will reevaluate the carrying value of certain of the excess
long-lived warehouse operation and information technology infrastructure assets
for impairment in 2004, in conjunction with our future operating plans, and
determine if additional asset impairment costs should be recognized.
In the future, we may attempt to acquire other businesses or seek an
equity or strategic partner to generate capital or expand our services or
capabilities in connection with our efforts to grow our business. Acquisitions
involve certain risks and uncertainties and may require additional financing.
Therefore, we can give no assurance with respect to whether we will be
successful in identifying businesses to acquire or an equity or strategic
partner, whether we or they will be able to obtain financing to complete a
transaction, or whether we or they will be successful in operating the acquired
business.
On September 27, 2001, Supplies Distributors and its subsidiaries entered
into short-term credit facilities with IBM Credit Corporation (IBM Credit)
and IBM Belgium Financial Services S.A. (IBM Belgium) to finance its
distribution of IBM products. As of December 31, 2003, the subsequently amended
asset-based credit facilities provided financing for purchasing IBM inventory
and certain other receivables up to $27.5 million and up to 12.5 million Euros
(approximately $15.7 million) with IBM Credit and IBM Belgium, respectively.
On March 29, 2004, we amended these credit facilities to extend the expiration
date through March 2005 and to reduce the minimum subordinated loan balance
PFSweb is required to maintain with Supplies Distributors to $7 million. This
amendment also provides for the reduction of the maximum credit limit under the
IBM Credit facility to $22.5 million effective July 1, 2004, unless IBM Credit
sells a participation interest in the facility, at which time the credit limit
will be raised by the amount of the participation interest, yet in no event to
more than $27.5 million.
In March 2002, Supplies Distributors also entered into a loan and security
agreement with Congress Financial Corporation (Southwest) (Congress) to
provide financing for up to $25 million of eligible accounts receivables in the
U.S. and Canada. The Congress facility expires on the earlier of three years or
the date on which the parties to
36
the IBM master distributor agreement no longer operate under the terms of
such agreement and/or IBM no longer supplies products pursuant to such
agreement. In Europe, SDSA and BSD Europe entered into a two year factoring
agreement, which has subsequently been renewed through March 2005, with Fortis
Commercial Finance N.V. (Fortis) to provide factoring for up to 7.5 million
Euros (approximately $9.4 million) (originally 10 million euros, amended in
October 2002) of eligible accounts receivables. Borrowings under this agreement
can be either cash advances or straight loans, as defined.
These credit facilities contain cross default provisions, various
restrictions upon the ability of Holdings and its subsidiaries to, among other
things, merge, consolidate, sell assets, incur indebtedness, make loans and
payments to related parties, provide guarantees, make investments and loans,
pledge assets, make changes to capital stock ownership structure and pay
dividends, as well as financial covenants, such as annualized revenue to
working capital, net profit after tax to revenue, minimum net worth and total
liabilities to tangible net worth, as defined, and are secured by all of the
assets of Supplies Distributors and its subsidiaries, as well as collateralized
guaranties of Holdings and PFSweb. Additionally, we are required to maintain a
subordinated loan to Supplies Distributors of no less than $7.0 million,
maintain restricted cash of less than $5.0 million and a minimum shareholders
equity, as defined, of at least $18.0 million. Furthermore, we are obligated to
repay any over-advance made to Supplies Distributors or SDSA under these
facilities if Supplies Distributors, SDC, or SDSA are unable to do so. We have
also provided a guarantee of the obligations of Supplies Distributors and SDSA
to IBM, excluding the trade payables that are financed by IBM Credit.
On March 28, 2003, Priority Fulfillment Services, Inc. and Priority
Fulfillment Services of Canada, Inc., (both wholly-owned subsidiaries of PFSweb
and collectively the Borrowers) entered into a two year Loan and Security
Agreement with Comerica Bank (Comerica) to provide financing for up to $7.5
million of eligible accounts receivable in the U.S. and Canada. We entered this
agreement to supplement our existing cash position and provide funding for our
future operations, including our targeted growth. On September 11, 2003, the
Borrowers and Comerica amended this agreement to provide financing for up to
$5.0 million of eligible accounts receivable (Working Capital Advances) and
financing for up to $2.5 million of eligible equipment purchases (Equipment
Advances). Outstanding Equipment Advances under the amended Comerica facility
have a final maturity date of September 10, 2006. The agreement contains cross
default provisions, various restrictions upon the Borrowers ability to, among
other things, merge, consolidate, sell assets, incur indebtedness, make loans
and payments to related parties, make investments and loans, pledge assets,
make changes to capital stock ownership structure, as well as financial
covenants of a minimum tangible net worth, as defined, and a minimum liquidity
ratio, as defined. The agreement also limits our ability to increase the
subordinated loan to Supplies Distributors without the lenders approval. The
agreement is secured by all of the assets of the Borrowers, as well as a
guarantee of PFSweb. At December 31, 2003, we had $2.2 million of Working
Capital Advances and $1.3 million of Equipment Advances outstanding under
this facility. The Working Capital Advances were subsequently repaid
in January 2004. The amendment in September 2003 allowed us to reduce certain
of our existing letters of credit, and thus remove restrictions on the related
cash security.
On November 7, 2003, we entered into a Securities Purchase Agreement with
certain institutional investors in a private placement transaction pursuant to
which we issued and sold an aggregate of 1,581,944 shares of our common stock,
par value $.001 per share (the Common Stock), at $2.16 per share, resulting
in gross proceeds of $3.4 million. After deducting expenses, the net proceeds
are approximately $3.2 million. In addition to the Common Stock, the investors
received one-year warrants to purchase an aggregate 525,692 shares of Common
Stock at an exercise price of $3.25 per share and four-year warrants to
purchase an aggregate of 395,486 shares of Common Stock at an exercise price of
$3.30 per share. We intend to use the net proceeds from this private placement
for general working capital purposes.
Inventory Management
Prior to September 30, 1999, our agreements with IBM and certain other
clients were structured as master distributor agreements. The transaction
management services we provided for IBM under these agreements included
purchasing and reselling IBM product inventory to IBM customers. During the
quarter ended September 30, 1999, we restructured our agreements with IBM so
that we no longer purchased or resold the IBM product inventory. In addition,
we transferred to Daisytek the IBM-related customer accounts receivables,
inventory and accounts payable. As such, we did not own product inventory while
Daisytek, through its subsidiary BSD, purchased and resold the product
inventory and we provided transaction management services and fulfillment
services to BSD. In
37
September 2001, us, our then affiliate Supplies Distributors and IBM
entered into new agreements whereby Supplies Distributors became the master
distributor of IBM product inventory. Effective October 1, 2002, we purchased
the remaining ownership interest in Supplies Distributors and as such now
consolidate their financial position with our own.
We manage our inventories held for sale by maintaining sufficient
quantities of product to achieve high order fill rates while at the same time
maximizing inventory turnover rates. Inventory balances will fluctuate as we
add new product lines. To reduce the risk of loss due to supplier price
reductions, our master distributor agreement provides for price protection
under which we receive credits if the supplier lowers prices on previously
purchased inventory.
Seasonality
The seasonality of our business is dependent upon the seasonality of our
clients business and the sale of their products. Accordingly, our management
must rely upon the projections of our clients in assessing quarterly
variability. We believe that with our current client mix and their current
business volumes our service fee business activity will be at its lowest in the
quarter ended March 31 and at its highest in the quarter ended June 30. We
anticipate that our product revenue will be highest during the quarter ended
December 31.
We believe that results of operations for a quarterly period may not be
indicative of the results for any other quarter or for the full year.
Inflation
Management believes that inflation has not had a material effect on our
operations.
Impact of Recently Issued Accounting Standards
In June 2002, the FASB issued SFAS No. 146, Accounting for Costs
Associated with Exit or Disposal Activities, which addresses the financial
accounting and reporting for costs associated with exit or disposal activities
and nullifies Emerging Issues Task Force (EITF) issue No. 94-3, Liability
Recognition for Certain Employee Termination Benefits and Other Costs to Exit
an Activity (including Certain Costs Incurred in a Restructuring). The
adoption of this standard did not have a material impact on our consolidated
financial statements.
In January 2003, the FASB issued FIN No. 45, Guarantors Accounting and
Disclosure Requirements for Guarantees, Including Guarantees of Indebtedness of
Others. FIN No. 45 requires a company to recognize a liability for the
obligations it has undertaken in issuing a guarantee. This liability would be
recorded at the inception of a guarantee and would be measured at fair value.
The adoption of this statement did not have a material effect on the
consolidated financial statements.
In January 2003, the FASB issued FIN No. 46, Consolidation of Variable
Interest Entities. FIN 46 requires a company to consolidate a variable
interest entity if it is designated as the primary beneficiary of that entity
even if the company does not have a majority of voting interests. A variable
interest entity is generally defined as an entity where its equity is unable to
finance its activities or where the owners of the entity lack the risk and
rewards of ownership. The provisions of this statement apply at inception for
any entity created after January 31, 2003. For an entity created before
February 1, 2003, the provisions of this interpretation must be applied at the
beginning of the first interim or annual period beginning after June 15, 2003.
The adoption of this statement did not have a material effect on the
consolidated financial statements.
The FASB Emerging Issues Task Force issued EITF 00-21, Accounting for
Revenue Arrangements with Multiple Deliverables, to address certain revenue
recognition issues. The guidance provided from EITF 00-21 addresses both the
timing and classification in accounting for different earnings processes. The
adoption of this statement did not have a material impact on our consolidated
financial statements.
Use of Estimates
38
The preparation of consolidated financial statements in conformity with
accounting principles generally accepted in the U.S. requires us to make
estimates and assumptions that affect the reported amounts of assets and
liabilities, disclosure of contingent assets and liabilities, and the reported
amounts of revenues and expenses, including allowances for the collectibility
of accounts and other receivable and the recoverability of inventory. The
recognition and allocation of certain operating expenses, restructuring costs
and the determination of costs applicable to client terminations in our
consolidated financial statements also required us to make estimates and
assumptions. Our estimates and assumptions are continually evaluated based on
available information and experience. Because the use of estimates is inherent
in the financial reporting process, actual results could differ from estimates.
If there is a significant unfavorable change to current conditions, it would
likely result in a material adverse impact to our business, operating results
and financial condition.
Critical Accounting Policies
Revenue and Cost Recognition
We recognize product revenue upon shipment of product to customers. We
permit our customers to return defective products (that we then return to the
manufacturer) and incorrect shipments for credit against other purchases and
provide for estimated returns and allowances. We offer terms to our customers
that we believe are standard for our industry.
We reflect freight costs billed to customers as components of product
revenues. We record freight costs as a component of cost of goods sold. We
record our product costs as they are incurred.
Under the master distributor agreements, we bill IBM for reimbursements of
certain expenses, including: pass through customer marketing programs,
including rebates and coop funds; certain freight costs; direct costs incurred
in passing on any price decreases offered by IBM to Supplies Distributors or
its customers to cover price protection and certain special bids; the cost of
products provided to replace defective product returned by customers; and
certain other expenses as defined. We record a receivable for these
reimbursable amounts as they are incurred with a corresponding reduction in
either inventory or cost of product revenue. We also reflect pass through
customer marketing programs as a reduction of product revenue.
Our service fee revenues primarily relate to our (1) distribution
services, (2) order management/customer care services and (3) the reimbursement
of out-of-pocket and third party expenses.
Distribution services relate primarily to inventory management, product
receiving, warehousing and fulfillment (i.e., picking, packing and shipping).
Service fee revenue for these activities are recognized as earned, which is,
either (i) on a per transaction basis or (ii) at the time of product
fulfillment, which occurs at the completion of the distribution services.
Order management/customer care services relate primarily to taking
customer orders for our clients products via various channels such as
telephone call-center, electronic or facsimile. These services also entail
addressing customer questions related to orders, as well as
cross-selling/up-selling activities. The service fee revenue is recognized as
the services are rendered. Fees charged to the client are on a per transaction
basis based on either (i) a pre-determined fee per order or fee per telephone
minutes incurred, or (ii) are included in the product fulfillment service fees
which are recognized on product shipment.
Our billings for reimbursement of out-of-pocket expenses, such as travel,
and certain third-party vendor expenses such as shipping and handling costs and
telecommunication charges are included in gross service fee revenue. The
related reimbursable costs are reflected as pass-through charges and reduce
total gross service fee revenue in computing net service fee revenue.
Our cost of service fee revenue, representing the cost to provide the
services described above, is recognized as incurred. Cost of service fee
revenue also includes certain costs associated with technology collaboration
and ongoing technology support, which include creative website development and
maintenance, web hosting, technology interfacing, and other ongoing programming
activities. These activities are primarily performed to support the
distribution and order management/customer care services and are recognized as
incurred.
39
We also perform billing services and information management services for
our clients. Billing services and information management services are typically
not billed separately to clients because the activities are continually
performed, and the costs are insignificant and are generally covered by other
fees described above. Therefore, any revenue attributable to these services is
often included in the distribution or order management fees that we recognize
as services are performed. The service fee revenue associated with these
activities are currently not significant and are incidental to the
above-mentioned services.
We recognize revenue, and record trade accounts receivables, pursuant to
the methods described above when collectibility is reasonably assured.
Collectibility is evaluated on an individual customer basis taking into
consideration historical payment trends, current financial position, results of
independent credit evaluations and payment terms.
We primarily perform our services under one to three year contracts that
can be terminated by either party. In conjunction with these long-term
contracts we sometimes receive start-up fees to cover our implementation costs,
including certain technology infrastructure and development costs. We defer the
fees received, and the related costs, and amortize them over the life of the
contract. The amortization of deferred revenue is included as a component of
service fee revenue. The amortization of deferred implementation costs is
included as a cost of service fee revenue. To the extent implementation costs,
excluding certain technology infrastructure and development costs, exceed the
fees received, excess costs are expensed as incurred.
Current and non-current deferred implementation costs are a component of
prepaid expenses and other assets, respectively. Implementation costs
associated with technology infrastructure and development costs are a component
of property and equipment. Current and non-current deferred implementation
revenues are a component of accrued expenses and other liabilities,
respectively.
Inventories
Inventories (merchandise, held for resale, all of which are finished
goods) are stated at the lower of weighted average cost or market. Supplies
Distributors and its subsidiaries assume responsibility for slow-moving
inventory under certain master distributor agreements, subject to certain
termination rights, but have the right to return product rendered obsolete by
engineering changes as defined. We review inventory for impairment on a
periodic basis, but at a minimum, annually. Recoverability of the inventory on
hand is measured by comparison of the carrying value of the inventory to the
fair value of the inventory. During 2003, we agreed to certain modifications
to a selected master distributor agreement. As a result of these
modifications, we reevaluated our inventory for impairment during 2003. Based
on this review, we increased our allowance for slow moving inventory from $0.1
million at December 31, 2002 to $1.3 million as of December 31, 2003.
In the event we and IBM do not renew the master distributor agreements, we
will mutually agree on a plan of disposition of Supplies
Distributors and its subsidiaries
then existing
inventory.
Inventories include merchandise in-transit that has not been received by
us but that has been shipped and invoiced by Supplies Distributors vendors.
The corresponding payable for inventories in-transit is included in debt in the
accompanying consolidated financial statements.
Foreign Currency Translation and Transactions
For our Canadian and European operations, the local currency is the
functional currency. All assets and liabilities are translated at exchange
rates in effect at the end of the period, and income and expense items are
translated at the average exchange rates for the period.
Historically, we deemed intercompany transactions with our foreign
subsidiaries as long-term investments part of our net investment. Accordingly,
we recorded transaction gains or losses on these intercompany transactions in
other comprehensive income (loss). Effective September 30, 2002, due to
changes in the operations of the subsidiaries whereby we no longer believe
certain of these transactions to be long-term in nature, we will include
certain future intercompany transaction gains and losses in the determination
of net income or loss. We will
40
continue to report gains or losses on intercompany foreign currency
transactions that are of a long-term investment nature as a separate component
of members capital.
A description of other significant accounting policies is included in
footnote 2 to the accompanying consolidated financial statements.
Item 7a.
Quantitative and Qualitative Disclosure about Market Risk
We are exposed to various market risks including interest rates on our
financial instruments and foreign exchange rates.
Interest Rate Risk
Our interest rate risk is limited to our outstanding balances on our
inventory and working capital financing agreements, loan and security agreement
and factoring agreement for the financing of inventory, accounts receivable and
certain other receivables, which amounted to $56.8 million at December 31,
2003. A 100 basis point movement in interest rates would result in
approximately $0.3 million annualized increase or decrease in interest expense
based on the outstanding balance of these agreements at December 31, 2003.
Foreign Exchange Risk
Currently, our foreign currency exchange rate risk is primarily limited to
the Canadian Dollar and the Euro. In the future, our foreign currency exchange
risk may also include other currencies applicable to certain of our
international operations. We may, from time to time, employ derivative
financial instruments to manage our exposure to fluctuations in foreign
currency rates. To hedge our net investment and intercompany payable or
receivable balances in foreign operations, we may enter into forward currency
exchange contracts. We do not hold or issue derivative financial instruments
for trading purposes or for speculative purposes.
Historically, we deemed intercompany transactions with our foreign
subsidiaries as long-term investments and thus part of our net investment.
Accordingly, we recorded transaction gains or losses on these intercompany
transactions in other comprehensive income (loss). Effective September 30,
2002, due to changes in the operations of our subsidiaries whereby we no longer
believe certain of these transactions to be long-term in nature, we will
include certain future intercompany transaction gains and losses in the
determination of net income or loss.
41
Item 8.
Financial Statements and Supplementary Data
INDEX TO CONSOLIDATED FINANCIAL STATEMENTS AND
42
INDEPENDENT AUDITORS REPORT
To the Board of Directors and
We have audited the accompanying consolidated balance sheets of PFSweb, Inc.
and subsidiaries as of December 31, 2003 and 2002, and the related consolidated
statements of operations, shareholders equity and comprehensive loss and cash
flows for the years ended December 31, 2003 and 2002 and the nine-month period
ended December 31, 2001. In connection with our audits of the consolidated
financial statements, we also have audited the accompanying financial statement
schedules as of December 31, 2003 and 2002 and for the years ended December 31,
2003 and 2002 and the nine-month period ended December 31, 2001. These
consolidated financial statements and financial statement schedules are the
responsibility of the Companys management. Our responsibility is to express an
opinion on these consolidated financial statements based on our audits.
We conducted our audits in accordance with auditing standards generally
accepted in the United States of America. Those standards require that we plan
and perform the audit to obtain reasonable assurance about whether the
financial statements are free of material misstatement. An audit includes
examining, on a test basis, evidence supporting the amounts and disclosures in
the financial statements. An audit also includes assessing the accounting
principles used and significant estimates made by management, as well as
evaluating the overall financial statement presentation. We believe that our
audits provide a reasonable basis for our opinion.
In our opinion, the consolidated financial statements referred to above present
fairly, in all material respects, the financial position of PFSweb, Inc. and
subsidiaries as of December 31, 2003 and 2002, and the results of their
operations and their cash flows for the years ended December 31, 2003 and 2002
and the nine-month period ended December 31, 2001 in conformity with accounting
principles generally accepted in the United States of America. Also, in our
opinion, the related financial statement schedules as of December 31, 2003 and
2002 and for the years ended December 31, 2003 and 2002 and the nine-month
period ended December 31, 2001, when considered in relation to the basic
consolidated financial statements taken as a whole, present fairly, in all
material respects, the information set forth therein.
KPMG LLP
Dallas, Texas
43
PFSWEB, INC. AND SUBSIDIARIES
CONSOLIDATED BALANCE SHEETS
The accompanying notes are an integral part of these consolidated financial statements.
44
PFSWEB, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF OPERATIONS
The accompanying notes are an integral part of these consolidated financial statements.
45
PFSWEB, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF SHAREHOLDERS EQUITY AND COMPREHENSIVE LOSS
The accompanying notes are an integral part of these consolidated financial statements.
46
PFSWEB, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF CASH FLOWS
The accompanying notes are an integral part of these consolidated financial statements.
47
PFSWEB, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
1. Overview and Basis of Presentation
PFSweb, Inc. Overview
In June 1999, Daisytek International Corporation (Daisytek) created a
separate wholly-owned subsidiary named PFSweb, Inc., a Delaware corporation, to
become a holding company for certain of Daisyteks wholly-owned subsidiaries
(PFS) in contemplation of an initial public offering. PFSweb, Inc. and its
subsidiaries are collectively referred to as the Company, while the term
PFSweb refers to PFSweb, Inc. and its subsidiaries excluding Business
Supplies Distributors Holdings, LLC and its subsidiaries.
On June 8, 2000, the Daisytek Board of Directors approved the separation
of PFSweb from Daisytek by means of a tax-free dividend of Daisyteks then
remaining ownership of PFSweb after receiving a favorable ruling from the IRS
to the effect that the distribution by Daisytek of its shares of PFSweb stock
would be tax-free to Daisytek and to Daisyteks shareholders for U.S. federal
income tax purposes. The distribution of Daisyteks shares of PFSweb (the
Spin-off) occurred at the close of business on July 6, 2000, to Daisytek
shareholders of record as of June 19, 2000.
PFSweb is an international provider of integrated business process
outsourcing services to major brand name companies seeking to maximize their
supply chain efficiencies and to extend their traditional and e-commerce
initiatives in the United States, Canada, and Europe. PFSweb offers such
services as professional consulting, technology collaboration, managed web
hosting and internet application development, order management, web-enabled
customer contact centers, customer relationship management, financial services
including billing and collection services and working capital solutions,
information management, option kitting and assembly services, and international
fulfillment and distribution services.
Supplies Distributors Overview
PFSweb, Daisytek, Business Supplies Distributors, Inc., (a Daisytek
subsidiary BSD), and International Business Machines Corporation (IBM)
were parties to various master distributor agreements that had various
scheduled expiration dates through September 2001. Under these agreements, BSD
and its affiliates Business Supplies Distributors Europe B.V. (BSD Europe), a
Daisytek subsidiary, and BSD (Canada) Inc., a Daisytek subsidiary (BSD Canada
and together with BSD and BSD Europe, the BSD Companies), acted as master
distributors of various IBM and other products. Daisytek provided financing and
credit support to the BSD Companies and PFSweb provided transaction management
and fulfillment services to the BSD Companies. On June 8, 2001, Daisytek
notified PFSweb and IBM that it did not intend to renew these agreements upon
their scheduled expiration dates.
On July 3, 2001, PFSweb and Inventory Financing Partners, LLC (IFP)
formed Business Supplies Distributors Holdings, LLC (Holdings), and Holdings
formed a wholly-owned subsidiary, Supplies Distributors, Inc. (Supplies
Distributors). Concurrently, Supplies Distributors formed its wholly-owned
subsidiaries Supplies Distributors of Canada, Inc. (SDC) and Supplies
Distributors S.A. (SDSA), a Belgium corporation. Supplies Distributors, SDSA,
PFSweb and IBM entered into new master distributor agreements to replace the
prior agreements. Under the new agreements, Supplies Distributors and its
subsidiaries act as master distributors of various products, primarily IBM
product. Pursuant to a transaction management services agreement between PFSweb
and Supplies Distributors, PFSweb provides transaction management and
fulfillment services to Supplies Distributors and its subsidiaries. On
September 26, 2001, Supplies Distributors purchased all of the stock of the BSD
Companies for a purchase price of $923,000 and incurred $140,000 of acquisition
costs. In conjunction with the purchase, BSD and Supplies Distributors were
merged with Supplies Distributors being the surviving corporation. Effective
December 31, 2001, BSD Canada and SDC were amalgamated, with SDC being the
surviving corporation.
Supplies Distributors and SDSA have obtained certain financing (see Note
3) that allows them to fund the working capital requirements for the sale of
primarily IBM products. Pursuant to the transaction management services
agreements, PFSweb provides to Supplies Distributors, SDC and SDSA such
services as managed web
48
PFSWEB, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
hosting and maintenance, procurement support,
web-enabled customer contact center services, customer relationship management,
financial services including billing and collection services, information
management, and international distribution services. Additionally, IBM and
Supplies Distributors and its subsidiaries have outsourced the product demand
generation to Global Marketing Services, Inc. (GMS). Supplies Distributors
and its subsidiaries, via arrangements with GMS and PFSweb, sell products in
the United States, Canada and Europe.
All of the agreements between PFSweb, Holdings and Supplies Distributors
and its subsidiaries were made in the context of a related party relationship
and were negotiated in the overall context of PFSwebs and Holdings prior
arrangement with IBM. Although management generally believes that the terms of
these agreements are consistent with fair market values, there can be no
assurance that the prices charged to or by each company under these
arrangements are not higher or lower than the prices that may be charged by, or
to, unaffiliated third parties for similar services.
Basis of Presentation
For the period from July 2001 to September 2002, PFSweb owned 49% of
Holdings and as such the results of Holdings were not consolidated into the
Companys results. The Companys allocation of Holdings net income (see Note
9) was presented in the consolidated statements of operations as equity in
earnings of affiliate for year ended December 31, 2002 (through September 30,
2002) and the nine months ended December 31, 2001. Effective October 1, 2002,
PFSweb purchased the remaining 51% interest in Holdings from IFP for $0.3
million. As a result of the purchase, effective October 1, 2002, the Company
began consolidating 100% of Holdings financial position and results of
operations into the Companys consolidated financial statements.
In June 2001, the Company changed its fiscal year from March 31 to
December 31.
2. Significant Accounting Policies
Principles of Consolidation
All intercompany accounts and transactions have been eliminated in
consolidation. Accounts and transactions between PFSweb and Holdings have been
eliminated as of December 31, 2003 and 2002 and for the year ended December 31,
2003, and the three-month period ended December 31, 2002 (see Note 1).
Investment in Affiliate
In July 2001, PFSweb purchased a 49% investment in Holdings (see Note 9).
Effective October 1, 2002, PFSweb purchased the remaining 51% ownership
interest of Holdings. Prior to consolidating Holdings financial position and
results of operations, PFSweb recorded its interest in Holdings net income,
which was allocated and distributed to the owners pursuant to the terms of
Holdings operating agreement, under the modified equity method, which resulted
in PFSweb recording its allocated earnings of Holdings or 100% of Holdings
losses.
In addition to the equity investment, PFSweb loaned Supplies Distributors
monies in the form of a Subordinated Demand Note (the Subordinated Note).
Under certain new and amended terms of certain of the Companys debt
facilities, the outstanding balance of the Subordinated Note cannot be
increased or decreased without prior approval of the Companys lenders (see
Note 3). As of December 31, 2003 and 2002, the outstanding balance of the
Subordinated Note, which is eliminated upon the consolidation of Holdings
financial position, was $8.0 million.
Use of Estimates
The preparation of consolidated financial statements in conformity with
accounting principles generally accepted in the U.S. requires management to
make estimates and assumptions that affect the reported amounts of assets and
liabilities, disclosure of contingent assets and liabilities, and the reported
amounts of revenues and expenses, including allowances for the collectibility
of accounts and other receivables and the recoverability of inventory. The
recognition and allocation of certain operating expenses, restructuring costs
(see Note 8) and the determination of costs applicable to client terminations
(see Note 6) in these consolidated financial statements also required
management estimates and assumptions. The Companys estimates and
assumptions are continually evaluated
49
PFSWEB, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
based on available information and
experience. Because the use of estimates is inherent in the financial
reporting process, actual results could differ from estimates. If there is a
significant unfavorable change to current conditions, it would likely result in
a material adverse impact to the Companys business, operating results and
financial condition.
Revenue and Cost Recognition
The Company recognizes product revenue and product cost upon shipment of
product to customers. The Company permits its customers to return defective
products (that the Company then returns to the manufacturer) and incorrect
shipments for credit against other purchases and provides a reserve for
estimated returns and allowances. The Company offers terms to its customers
that it believes are standard for its industry.
Freight costs billed to customers are reflected as components of product
revenues. Freight costs incurred by the Company are recorded as a component of
cost of goods sold.
Under the master distributor agreements (see Note 5), the Company bills
IBM for reimbursements of certain expenses, including: pass through customer
marketing programs, including rebates and coop funds; certain freight costs;
direct costs incurred in passing on any price decreases offered by IBM to
Holdings or its customers to cover price protection and certain special bids;
the cost of products provided to replace defective product returned by
customers; and certain other expenses as defined. The Company records a
receivable for these reimbursable amounts as they are incurred with a
corresponding reduction in either inventory or cost of product revenue. The
Company also reflects pass through customer marketing programs as a reduction
of product revenue.
The Companys service fee revenues primarily relate to its (1)
distribution services, (2) order management/customer care services and (3) the
reimbursement of out-of-pocket and third party expenses.
Distribution services relate primarily to inventory management, product
receiving, warehousing and fulfillment (i.e., picking, packing and shipping).
Service fee revenue for these activities is recognized as earned, which is
either (i) on a per transaction basis or (ii) at the time of product
fulfillment, which occurs at the completion of the distribution services.
Order management/customer care services relate primarily to taking
customer orders for the Companys clients products via various channels such
as telephone call-center, electronic or facsimile. These services also entail
addressing customer questions related to orders, as well as
cross-selling/up-selling activities. Service fee revenue for this activity is
recognized as the services are rendered. Fees charged to the client are on a
per transaction basis based on either (i) a pre-determined fee per order or fee
per telephone minutes incurred, or (ii) are included in the product fulfillment
service fees that are recognized on product shipment.
The Companys billings for reimbursement of out-of-pocket expenses, such
as travel, and certain third-party vendor expenses such as shipping and
handling costs and telecommunication charges are included in gross service fee
revenue. The related reimbursable costs are reflected as pass-through charges
and reduce total gross service fee revenue in computing net service fee
revenue.
The Companys cost of service fee revenue, representing the cost to
provide the services described above, is recognized as incurred. Cost of
service fee revenue also includes certain costs associated with technology
collaboration and ongoing technology support that include creative internet
application development and maintenance, web hosting, technology interfacing,
and other ongoing programming activities. These activities are primarily
performed to support the distribution and order management/customer care
services and are recognized as incurred.
The Company also performs billing services and information management
services for certain of its clients. Billing services and information
management services are not always billed separately to clients because while
the activities are continually performed, the costs may be insignificant and
covered by other fees described above. Therefore, if not billed separately, any
revenue attributable to these services is included in the distribution or order
management fees that are recognized as services are performed. The service fee
revenue associated with these
activities not billed separately are currently not significant and are
incidental to the above-mentioned services.
50
PFSWEB, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
The Company recognizes revenue, and records trade accounts receivables,
pursuant to the methods described above, when collectibility is reasonably
assured. Collectibility is evaluated on an individual customer basis taking
into consideration historical payment trends, current financial position,
results of independent credit evaluations and payment terms.
Other revenue of $0.1 million for the nine months ended December 31, 2001
represents the fees charged to clients in conjunction with the early
termination of certain contracts. Cost of other revenue for the nine months
ended December 31, 2001 of $0.6 million reflects the benefit associated with
the reversal of accruals made in the previous year for estimated client
terminations costs that were in excess of actual costs incurred.
The Company primarily performs its services under one to three year
contracts that can be terminated by either party. In conjunction with these
long-term contracts, the Company sometimes receives start-up fees to cover its
implementation costs, including certain technology infrastructure and
development costs. The Company defers the fees received, and the related costs,
and amortizes them over the life of the contract. The amortization of deferred
revenue is included as a component of service fee revenue. The amortization of
deferred implementation costs is included as a cost of service fee revenue. To
the extent implementation costs exceed the fees received, excess costs are
expensed as incurred. The following summarizes the deferred implementation
costs and revenues (in thousands):
Current and non-current deferred implementation costs are a component of
prepaid expenses and other assets, respectively. Implementation costs
associated with technology infrastructure and development costs are a component
of property and equipment and are not included in the above analysis. Current
and non-current deferred implementation revenues are a component of other
current liabilities and other liabilities, respectively.
Concentration of Business and Credit Risk
Service fee revenue from Daisytek accounted for approximately 34% of the
Companys total net revenues for the nine months ended December 31, 2001. For
the nine months ended December 31, 2001, excluding Daisytek, two clients
accounted for approximately 43% of the Companys revenue.
The Companys product revenue is primarily generated by sales of product
purchased under master distributor agreements with one supplier. Sales to two
customers accounted for approximately 13% and 12% of the Companys total
product revenues for the year ended December 31, 2002. Service fee revenue
from two clients accounted for approximately 35% and 14% of net service fee
revenue for the year ended December 31, 2002. In addition, service fee revenue
earned from Supplies Distributors prior to the October 1, 2002 acquisition date
approximated 13% of net service fee revenue for the year ended December 31,
2002. On a consolidated basis, one client, with multiple relationships,
accounted for approximately 22% of the Companys total revenues for the year
ended December 31, 2002. As of December 31, 2002, three customers/clients
accounted for approximately 39% of accounts receivable.
Sales to three customers accounted for approximately 13%, 12% and 10% of
the Companys total product revenues for the year ended December 31, 2003.
Service fee revenue from two clients accounted for approximately 40% and 16% of
net service fee revenue for year ended December 31, 2003. On a consolidated
basis, two customers/clients accounted for approximately 16% and 10% of the
Companys total revenues for the year ended December 31, 2003. As of December
31, 2003, two customers/clients accounted for approximately 37% of accounts
receivable.
51
PFSWEB, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
In conjunction with Supplies Distributors and its subsidiaries
financings, PFSweb has provided certain collaterized guarantees on behalf of
Supplies Distributors and its subsidiaries. Supplies Distributors and its
subsidiaries ability to obtain financing on similar terms would be
significantly impacted without these guarantees. Additionally, since
Supplies Distributors and its subsidiaries have
limited personnel and physical resources, their ability to conduct business
could be materially impacted by contract terminations by GMS.
The Company has multiple arrangements with IBM and is dependent upon the
continuation of such arrangements. These arrangements, which are critical to
the Companys ongoing operations, include Supplies Distributors and its
subsidiaries master distributor agreements, Supplies Distributors and its
subsidiaries working capital financing agreements, product sales to IBM
business units, a general contractor relationship through PFSwebs largest
client, and a term master lease agreement.
Cash and Cash Equivalents
Cash equivalents are defined as short-term highly liquid investments with
original maturities of three months or less.
Restricted Cash
Restricted cash includes the following items (in thousands):
The Company has cash restricted as collateral for letters of credit that
secure certain debt and lease obligations (see Note 3). The letters of credit
currently expire at various dates through March 2007.
In conjunction with certain of its financing agreements, Supplies
Distributors and its subsidiaries have entered into agreements with their banks
and lenders whereby a security interest was granted to the lender for all
customer remittances received in specified bank accounts (see Note 3). At
December 31, 2003 and 2002, these bank accounts held $0.8 million and $0.2
million, respectively, which was restricted for payment to the lender against
the outstanding long term debt.
To facilitate Value Added Tax (VAT) processing on its inventory
transactions, BSD Europe provided a bank guarantee to the Belgium government.
To secure the guarantee, the bank required BSD Europe to maintain cash balances
as collateral for the guarantee. The Companys maximum exposure under this
guarantee was $0.8 million at December 31, 2002. The guarantee was cancelled
in 2003.
Other Receivables and Liabilities
Other receivables include $3.0 million and $3.3 million as of December 31,
2003 and 2002, respectively, for amounts due from IBM for billings under the
master distributor agreements (see Note 5).
During 2001, the Company received a governmental grant for investments
made in fixed assets in its Belgium operations. At establishment, the total
grant of approximately $1.6 million was deferred and is being recognized as a
reduction in depreciation expense over the same period over which the related
fixed assets are being depreciated. As of December 31, 2003 and 2002, a
deferred credit of $0.3 million and $0.2 million, respectively, at each year
end and $0.7 million and $1.0 million, respectively, at each year end is
included in other current liabilities and other
liabilities, respectively, in the accompanying consolidated balance sheets
and represents the unamortized portion of
52
PFSWEB, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED
FINANCIAL STATEMENTS (continued)
the grant. For the years ended
December 31, 2003 and 2002 and the nine months ended December 31, 2001,
approximately $0.4 million, $0.2 million and $0.1 million, respectively, was
recognized as a reduction of depreciation expense. The grant was earned by the
Company upon the achievement of certain minimum capital expenditure
requirements. Realization of the entire grant requires the Company to maintain
a certain minimum workforce through December 2004. The Companys management
believes that the likelihood that it would be required to refund this grant is
remote.
Inventories
Inventories (merchandise, held for resale, all of which are finished
goods) are stated at the lower of weighted average cost or market. Supplies
Distributors and its subsidiaries assume responsibility for slow-moving
inventory under certain master distributor agreements, subject to certain
termination rights, but have the right to return product rendered obsolete by
engineering changes, as defined (see Note 5). The Company reviews inventory for
impairment on a periodic basis, but at a minimum, annually. Recoverability of
the inventory on hand is measured by comparison of the carrying value of the
inventory to the fair value of the inventory. During 2003, the Company agreed
to certain modifications to a selected master distributor agreement. As a
result of these modifications, the Company reevaluated its inventory for
impairment during 2003. Based on this review, the Company increased its
allowance for slow moving inventory from $0.1 million as of December 31, 2002,
to $1.3 million as of December 31, 2003.
In the event PFSweb, Supplies Distributors and its subsidiaries and IBM
terminate the master distributor agreements, the parties shall mutually agree
on a plan of disposition of Supplies Distributors and its subsidiaries then
existing inventory.
Inventories include merchandise in-transit that has not been received by
the Company but that has been shipped and invoiced by Supplies Distributors
and its subsidiaries vendors. The corresponding payable for inventories
in-transit is included in debt in the accompanying consolidated financial
statements.
Property and Equipment
The components of property and equipment as of December 31, 2003 and 2002
are as follows (in thousands):
Property and equipment are stated at cost and are depreciated using the
straight-line method over the estimated useful lives of the respective assets.
Leasehold improvements are amortized over the shorter of the useful life of the
related asset or the remaining lease term.
The Company reviews long-lived assets for impairment whenever events or
changes in circumstances indicate that the carrying amount of an asset may not
be recoverable. Recoverability of assets to be held and used is measured by a
comparison of the carrying amount of an asset to future net cash flows expected
to be generated by the asset. If such assets are considered to be impaired, the
impairment to be recognized is measured as the amount by which the carrying
amount of the assets exceeds the fair value of the assets. Fair value would be
determined using appraisals, discounted cash flow analysis or similar valuation
techniques. Assets to be disposed of are reported at the lower of the carrying
amount or fair value less costs to sell.
The Companys property held under capital leases amount to approximately
$3.1 million and $4.3 million, net of
53
PFSWEB, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
accumulated amortization of approximately $4.6 million and $3.5 million,
at December 31, 2003 and 2002, respectively.
Foreign Currency Translation and Transactions
For the Companys Canadian and European operations, the local currency is
the functional currency. All assets and liabilities are translated at exchange
rates in effect at the end of the period, and income and expense items are
translated at the average exchange rates for the period.
Historically, the Company deemed intercompany transactions with its
foreign subsidiaries as long-term investments and part of its net investment.
Accordingly, the Company recorded currency gains or losses on these
intercompany transactions in other comprehensive income (loss). Effective
September 30, 2002, due to changes in the operations of the subsidiaries
whereby the Company no longer believes certain of these transactions to be
long-term in nature, the Company now includes certain intercompany currency
gains and losses in the determination of net income. Intercompany currency
transaction gains and losses included in net loss were a net gain of $0.3
million and a net loss of $0.1 million for the years ended December 31, 2003
and 2002, respectively. The Company will continue to report gains or losses on
intercompany foreign currency transactions that are of a long-term investment
nature as a separate component of shareholders equity.
Stock Based Compensation
The Company accounts for stock options using the intrinsic-value method as
outlined under Accounting Principles Board Opinion No. 25,
Accounting for Stock
Issued to Employees
(APB No. 25) and related interpretations, including FASB
Interpretation No. 44,
Accounting for Certain Transactions Involving Stock
Compensation and Interpretation of APB No. 25
, issued in March 2000 (see Note
4). Under this method, compensation expense is recorded on the date of the
grant only if the current market price of the underlying stock exceeds the
exercise price. The exercise prices of all options granted during the years
ended December 31, 2003 and 2002, and the nine months ended December 31, 2001
were equal to the market price of the Companys common stock at the date of
grant. As such, no compensation cost was recognized during those years for
stock options granted to employees (see Note 4). The following table shows the
pro forma effect on the Companys net loss and loss per share as if
compensation cost had been recognized for stock options based on their fair
value at the date of the grant. The pro forma effect of stock options on the
Companys net loss for those years may not be representative of the pro forma
effect for future years due to the impact of vesting and potential future
awards. Options issued under the Daisytek Plans (see Note 4) prior to April 1,
1995, were excluded from the computation.
Income Taxes
Deferred tax assets and liabilities are recognized for the future tax
consequences attributable to differences between the financial statement
carrying amounts of existing assets and liabilities and their respective tax
bases. Deferred tax assets and liabilities are measured using enacted tax rates
expected to apply to taxable income in the years in which those temporary
differences are expected to be recovered or settled. The effect on deferred tax
assets
and liabilities of a change in tax rates is recognized in income in the
period that includes the enactment date.
54
PFSWEB, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
Fair Value of Financial Instruments
The carrying value of the Companys financial instruments, which include
cash and cash equivalents, accounts receivable, accounts payable and debt and
capital lease obligations, approximate their fair values based on short terms
to maturity or current market prices and interest rates.
Comprehensive Loss
Comprehensive loss is defined as the change in equity (net assets) of a
business enterprise during a period from transactions and other events and
circumstances from non-owner sources. Comprehensive loss consists of net losses
and foreign currency translation adjustments.
Net Loss Per Common Share
For the years ended December 31, 2003 and 2002, and the nine-month period
ended December 31, 2001, outstanding options to purchase common shares of
PFSweb were anti-dilutive and have been excluded from the weighted average
share computation (see Note 4). There are no other potentially dilutive
securities outstanding.
Cash Paid During Year
The Company made payments for interest of approximately $1.6 million, $0.8
million and $0.2 million and income taxes of approximately $0.4 million, $0.8
million and $0.1 million during the years ended December 31, 2003 and 2002, and
the nine-month period ended December 31, 2001, respectively (see Notes 3 and
10).
Impact of Recently Issued Accounting Standards
In June 2002, the FASB issued SFAS No. 146, Accounting for Costs
Associated with Exit or Disposal Activities, which addresses the financial
accounting and reporting for costs associated with exit or disposal activities
and nullifies Emerging Issues Task Force (EITF) issue No. 94-3, Liability
Recognition for Certain Employee Termination Benefits and Other Costs to Exit
an Activity (including Certain Costs Incurred in a Restructuring). The
adoption of this standard did not have a material impact on the consolidated
financial statements.
In January 2003, the FASB issued FIN No. 45, Guarantors Accounting and
Disclosure Requirements for Guarantees, Including Guarantees of Indebtedness of
Others. FIN No. 45 requires a company to recognize a liability for the
obligations it has undertaken in issuing a guarantee. This liability would be
recorded at the inception of a guarantee and would be measured at fair value.
The adoption of this standard did not have a material effect on the
consolidated financial statements.
In January 2003, the FASB issued FIN No. 46, Consolidation of Variable
Interest Entities. FIN 46 requires a company to consolidate a variable
interest entity if it is designated as the primary beneficiary of that entity
even if the company does not have a majority of voting interests. A variable
interest entity is generally defined as an entity where its equity is unable to
finance its activities or where the owners of the entity lack the risk and
rewards of ownership. The adoption of this standard did not have a material
effect on the consolidated financial statements.
The FASB Emerging Issues Task Force issued EITF 00-21, Accounting for
Revenue Arrangements with Multiple Deliverables, to address certain revenue
recognition issues. The guidance provided from EITF 00-21 addresses both the
timing and classification in accounting for different earnings processes. The
adoption of EITF 00-21 did not have a material impact on the consolidated
financial statements.
Reclassifications
Certain prior year data have been reclassified to conform to the current
period presentation. These
reclassifications had no effect on previously reported net loss or
shareholders equity.
55
PFSWEB, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
3. Debt and Capital Lease Obligations:
Debt and capital lease obligations consist of the following (in
thousands):
Inventory and Working Capital Financing Agreement, United States
On September 27, 2001, Supplies Distributors entered into a short-term
credit facility with IBM Credit Corporation (IBM Credit) to finance its
distribution of IBM products in the United States, which has subsequently been
amended. The amended asset based credit facility provides financing for
eligible IBM inventory and for certain other receivables up to $27.5 million
and $30.5 million as of December 31, 2003 and 2002, respectively, through its
expiration. As of December 31, 2003, the Company had $1.5 million of
available credit under this facility. The credit facility contains cross default
provisions, various restrictions upon the ability of Holdings and Supplies
Distributors to, among others, merge, consolidate, sell assets, incur
indebtedness, make loans and payments to related parties, provide guarantees,
make investments and loans, pledge assets, make changes to capital stock
ownership structure and pay dividends, as well as financial covenants, such as
annualized revenue to working capital, net profit after tax to revenue, and
total liabilities to tangible net worth, as defined, and is secured by all of
the assets of Supplies Distributors, as well as collateralized guaranties of
Holdings and PFSweb. Additionally, PFSweb is required to maintain a minimum
Subordinated Note receivable balance from Supplies Distributors of $8.0 million
and a minimum shareholders equity, as defined, of $18.0 million. Borrowings
under the credit facility accrue interest, after a defined free financing
period, at prime rate plus 1%, which was 5% and 5.25% as of December 31, 2003
and 2002, respectively. The facility accrues a quarterly commitment fee of
0.375% on the unused portion of the commitment, and a monthly service fee.
On March 29, 2004, Supplies Distributors entered into an amended credit
facility with IBM Credit LLC (formerly IBM Credit Corporation). The amendment
extends the termination date through March 29, 2005 and reduces the minimum
Subordinated Note balance to $7 million. The amendment also provides for the
reduction of the maximum credit limit on the earlier of July 1, 2004
or the date IBM Credit LLC sells a participation interest in the
facility (Principal Reduction Date). On the Principal Reduction
Date, the maximum credit limit will be reduced to either
$22.5 million or $22.5 million plus the amount of any participation
interest, but in no event more than $27.5 million. The Company has
classified the outstanding amount under this facility as current at December 31, 2003 and 2002.
Inventory and Working Capital Financing Agreement, Europe
On September 27, 2001, SDSA and BSD Europe entered into a short-term
credit facility with IBM Belgium Financial Services S.A. (IBM Belgium) to
finance their distribution of IBM products in Europe, which has subsequently
been amended. The amended asset based credit facility with IBM Belgium
currently provides up to 12.5 million Euros (approximately
$15.7 million) as of December 31, 2003 and 19 million
euros (approximately $23.9 million) at
December 31, 2002, in
financing for eligible IBM inventory and for certain other receivables. As of
December 31, 2003, SDSA and BSD Europe had 1.7 million euros ($2.1 million) of
available credit under this facility. The IBM Belgium facility remains in force
until not less than 60 days written notice by any party, but no sooner than
March 29, 2004. The
credit facility contains cross default provisions, various restrictions
upon the ability of Holdings, Supplies
56
PFSWEB, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
Distributors, SDSA and BSD Europe to,
among others, merge, consolidate, sell assets, incur indebtedness, make loans
and payments to related parties, provide guarantees, make investments and
loans, pledge assets, make changes to capital stock ownership structure and pay
dividends, as well as financial covenants, such as annualized revenue to
working capital, net profit after tax to revenue and total liabilities to
tangible net worth, as defined, and is secured by all of the assets of
SDSA and BSD Europe, as well as collateralized guaranties of Supplies
Distributors, Holdings and PFSweb. Additionally, PFSweb is required to maintain a minimum
Subordinated Note receivable balance from Supplies Distributors of $8.0 million
and a minimum shareholders equity of $18.0 million. Borrowings under the
credit facility accrue interest, after a defined free financing period, at
Euribor plus 3.5%, which was 5.7% and 6.9% as of December 31, 2003 and 2002,
respectively. SDSA and BSDE Europe pay a monthly service fee on the commitment.
On March 29, 2004, SDSA and BSDE Europe entered into an amended credit
facility with IBM Belgium. The amendment extends the termination date through
March 29, 2005, reduces the interest rate to Euribor plus 2.5% and reduces the
minimum Subordinated Note balance to $7 million. The Company has classified the
outstanding amount under this facility as current at December 31, 2003 and
2002.
Loan and Security Agreement Supplies Distributors
On March 29, 2002, Supplies Distributors entered into a loan and security
agreement with Congress Financial Corporation (Southwest) (Congress) to
provide financing for up to $25 million of eligible accounts receivable in the
U.S. and Canada. As of December 31, 2003, Supplies Distributors had $0.7
million of available credit under this agreement. The Congress facility expires on
the earlier of three years or the date on which the parties to the IBM master
distributor agreement no longer operate under the terms of such agreement
and/or IBM no longer supplies products pursuant to such agreement (see Note 5).
Borrowings under the Congress facility accrue interest at prime rate plus 0.25%
(4.25% at December 31, 2003) or Eurodollar rate plus 3% or on an adjusted
basis, as defined. This agreement contains cross default provisions, various
restrictions upon the ability of Holdings and Supplies Distributors to, among
other things, merge, consolidate, sell assets, incur indebtedness, make loans
and payments to related parties, provide guarantees, make investments and
loans, pledge assets, make changes to capital stock ownership structure and pay
dividends, as well as financial covenants, such as minimum net worth, as
defined, and is secured by all of the assets of Supplies Distributors, as well
as collateralized guaranties of Holdings and PFSweb. Additionally, PFSweb is
required to maintain a Subordinated Note balance with Supplies Distributors of
no less than $6.5 million and restricted cash of less than $5.0 million, and is
restricted with regard to transactions with related parties, indebtedness and
changes to capital stock ownership structure. Supplies Distributors and SDC
entered into Blocked Account Agreements with their banks and Congress whereby a
security interest was granted to Congress for all customer remittances received
in specified bank accounts. At December 31, 2003 and 2002, these bank accounts
held $0.8 million and $0.2 million, respectively, which was restricted for
payment to Congress. The Company has classified the outstanding amount under
this facility as current at December 31, 2003 and 2002.
Loan and Security Agreement PFSweb
On March 28, 2003, Priority Fulfillment Services, Inc. and Priority
Fulfillment Services of Canada, Inc., (both wholly-owned subsidiaries of PFSweb
and collectively the Borrowers) entered into a two year Loan and Security
Agreement with Comerica Bank (Comerica Agreement), which was subsequently
amended. The amended Comerica Agreement provides for up to $5.0 million of
eligible accounts receivable financing in the U.S. and Canada (Working Capital
Advances) and up to $2.5 million of eligible equipment purchases (Equipment
Advances). Outstanding Working Capital Advances, $2.2 million as of December
31, 2003, accrue interest at prime rate plus 1% (5% as of December 31, 2003).
Outstanding Equipment Advances, $1.3 million as of December 31, 2003, accrue
interest at prime rate plus 1.5% (5.5% as of December 31, 2003) and have a
final maturity date of September 10, 2006. As of December 31, 2003, the
Borrowers had $2.0 million of available credit under the Working Capital Advance
portion of this facility. In January 2004, the Company repaid the $2.2 million
of Working Capital Advances outstanding as of December 31, 2003. The agreement
contains cross default provisions, various restrictions upon the Borrowers
ability to, among other things, merge, consolidate, sell assets, incur
indebtedness, make loans and payments to related parties, make investments and
loans, pledge assets, make changes to capital stock ownership structure, as
well as financial covenants of a minimum tangible net worth, as defined, of
$19.0 million and a minimum liquidity ratio, as defined. The agreement
restricts the amount of the Subordinated Note to a
maximum of $8.0 million. The agreement is secured by all of the assets of
the Borrowers, as well as a guarantee of
57
PFSWEB, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
PFSweb, Inc. The amendment requires
the Borrowers to maintain a minimum cash balance of $1.25 million at Comerica,
but does not legally restrict cash unless an event of default, as defined,
occurs.
Factoring Agreement
On March 29, 2002, SDSA entered into a two year factoring agreement with
Fortis Commercial Finance N.V. (Fortis) to provide factoring for up to 7.5
million euros (approximately $9.4 million) (originally 10 million euros,
amended in October 2002) of eligible accounts receivables, which was
subsequently renewed through 2005. As of December 31, 2003, SDSA had
approximately 1.6 million euros ($2.0 million) of available
credit under this
agreement. Borrowings under this agreement can be either cash advances or
straight loans, as defined. Cash advances accrue interest at the fixed
interest rate of Belgium banks plus .75% (7.9% as of December 31, 2003), or on
an adjusted basis as defined, but not lower than 6%; and straight loans accrue
interest at Euribor plus 1.4% for the agreements first year (4.45% as of
December 31, 2002) and Euribor plus 1.3% for the agreements second year (3.4%
as of December 31, 2003). This agreement contains various restrictions upon the
ability of SDSA to, among other things, merge, consolidate and incur
indebtedness, as well as financial covenants, such as minimum net worth. This
agreement is secured by a guarantee of Supplies Distributors, up to a maximum
of 200,000 euros. The Company has classified the outstanding amount under this
facility as current at December 31, 2003 and 2002.
Debt Covenants
To the extent the Company fails to comply with its covenants, including
the monthly financial covenant requirements and required level of stockholders
equity ($19.0 million), and the lenders accelerate the repayment of the credit
facility obligations, the Company would be required to repay all amounts
outstanding thereunder. Any acceleration of the repayment of the credit
facilities would have a material adverse impact on the Companys financial
condition and results of operations and no assurance can be given that the
Company would have the financial ability to repay all of such obligations. At
December 31, 2003, the Company was in compliance with all debt covenants.
PFSweb has also provided a guarantee of the obligations of Supplies
Distributors and SDSA to IBM, excluding the trade payables that are financed by
IBM credit.
Master Lease Agreements
The Company has a Term Lease Master Agreement with IBM Credit Corporation
(Master Lease Agreement) that provides for leasing or financing transactions
of equipment and other assets, which generally have terms of 3 to 5 years. The
outstanding leasing transactions ($0.1 million and $1.0 million as of December
31, 2003 and 2002, respectively) are secured by the related equipment and
letters of credit (see Note 2). The outstanding financing transactions ($0.8
million and $1.4 million as of December 31, 2003 and 2002, respectively) are
secured by a letter of credit (see Note 2). In October 2003, the Company
refinanced certain amounts outstanding under the Master Lease Agreement with an
Equipment Advance under the Comerica Agreement, which reduced the letter of
credit security requirement.
The Company has a master agreement with a leasing company that provided
for leasing transactions of certain equipment. The amounts outstanding under
this agreement as of December 31, 2003 and 2002 were $1.5 million and $1.8
million, respectively, and are secured by the related equipment.
The Company enters into other leasing and financing agreements as needed
to finance the purchasing or leasing of certain equipment or other assets.
Borrowings under these agreements are generally secured by the related
equipment.
58
PFSWEB, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
Debt and Capital Lease Maturities
The Companys aggregate maturities of debt subsequent to December 31, 2003
are as follows (in thousands):
The
following is a schedule of the Companys future minimum lease payments under the capital leases together with the
present value of the net minimum lease payments as of December 31, 2003 (in
thousands):
4. Stock and Stock Options
Preferred Stock Purchase Rights
On June 8, 2000, the Companys Board of Directors declared a dividend
distribution of one preferred stock purchase right (a Right) for each share
of the Companys common stock outstanding on July 6, 2000 and each share of
common stock issued thereafter. Each Right entitles the registered shareholders
to purchase from the Company one one-thousandth of a share of preferred stock
at an exercise price of $67, subject to adjustment. The Rights are not
currently exercisable, but would become exercisable if certain events occurred
relating to a person or group acquiring or attempting to acquire 15 percent or
more of the Companys outstanding shares of common stock. The Rights expire on
July 6, 2010, unless redeemed or exchanged by the Company earlier.
Employee Stock Purchase Plan
On September 15, 2000, PFSweb, Inc. shareholders adopted the PFSweb
Employee Stock Purchase Plan (the Stock Purchase Plan) that is qualified
under Section 423 of the Internal Revenue Code of 1986, to provide employees of
PFSweb an opportunity to acquire a proprietary interest in the Company. The
Stock Purchase Plan provides for acquisition of PFSweb, Inc. common stock at a
15% discount to the market value. The Stock Purchase Plan permits each U.S.
employee who has completed ninety days of service to elect to participate in
the plan. Eligible employees may elect to contribute up to 10 percent of their
compensation with after-tax dollars up to a maximum annual contribution of
$25,000. The Company has reserved 2,000,000 shares of its common stock under
the Stock Purchase Plan, as amended. The Stock Purchase Plan became effective
for eligible employees in September 2000. During the years ended December 31,
2003 and 2002, and the nine-month period ended December 31, 2001, the Company
issued 618,446, 254,574 and 236,031 shares under the Stock Purchase Plan,
respectively. As of December 31, 2003, there were 853,571 shares available for
further issuance under the Stock Purchase Plan.
59
PFSWEB, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
Private Placement Transaction
On November 7, 2003, the Company entered into a Securities Purchase Agreement
with certain institutional investors in a private placement transaction
pursuant to which the Company issued and sold an aggregate of 1,581,944 shares
of its common stock, par value $.001 per share (the Common Stock), at $2.16
per share, resulting in gross proceeds of $3.4 million. After deducting
expenses, the net proceeds were approximately $3.2 million. In addition to the
Common Stock, the investors received one-year warrants to purchase an aggregate
525,692 shares of Common Stock at an exercise price of $3.25 per share and
four-year warrants to purchase an aggregate of 395,486 shares of Common Stock
at an exercise price of $3.30 per share.
Stock Options and Stock Option Plans
PFSweb Plan Options
PFSweb has authorized 6,000,000 shares of common stock for issuance under
two 1999 stock option plans and 35,000 shares for issuance under a stock option
agreement (the PFSweb Plans). The PFSweb Plans provide for the granting of
incentive awards in the form of stock options to directors, executive
management, key employees, and outside consultants of PFSweb. The right to
purchase shares under the employee stock option agreements typically vest over
a three-year period. Stock options must be exercised within 10 years from the
date of grant. Stock options are generally issued at fair market value. The
Company recorded stock based compensation expense of $6,000, $28,000 and $7,000
in the years ended December 31, 2003 and 2002 and the nine month period ended
December 31, 2001, respectively, in connection with stock options to purchase
an aggregate of 67,500 shares issued under the PFSweb Plans to non-employees.
As of December 31, 2003, there were 1,815,539 shares available for future
options under the PFSweb Plans.
The following table summarizes stock option activity under the PFSweb
Plans:
PFSweb Plan options granted prior to the Spin-off and not included in the
Offer, referred to below, vest one-third on the anniversary of the date of
grant and one-twelfth each quarter thereafter. PFSweb Plan options granted
after the Spin-off, excluding those issued pursuant to the Offer, generally
vest one-twelfth each quarter. As of December 31, 2003 and 2002, 2,892,126 and
2,797,077 options were exercisable, respectively. The weighted average fair
value per share of options granted during the years ended December 31, 2003 and
2002 and the nine month period ended December 31, 2001 were $0.35, $0.67 and
$0.76, respectively.
60
PFSWEB, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
The following table summarizes information concerning currently
outstanding and exercisable PFSweb stock options issued under the PFSweb Plans
to PFSweb officers, directors and employees as of December 31, 2003:
PFSweb Non-plan Options
Prior to the Companys initial public offering described in Note 1,
certain of the Companys employees had been granted Daisytek stock options
under Daisyteks stock option compensation plans (the Daisytek Plans). The
stock options generally vest over a three to five-year period from the date of
grant and expire 10 years after the date of grant.
In connection with the completion of the Spin-off, all outstanding
Daisytek stock options were replaced with substitute stock options. Options
held by PFSweb employees were replaced (at the option holders election made
prior to the Spin-off) with either options to acquire shares of PFSweb common
stock or options to acquire shares of both Daisytek common stock and PFSweb
common stock (which may be exercised separately) (the Unstapled Options).
Options held by Daisytek employees were replaced (at the option holders
election made prior to the Spin-off) with either options to acquire shares of
Daisytek common stock or Unstapled Options.
As a result of the stock option replacement process described above, in
conjunction with the Spin-off on July 6, 2000, 3,479,697 non-plan PFSweb stock
options (the PFSweb Non-plan) were issued to PFSweb and Daisytek officers,
directors and employees.
As of December 31, 2003, 504,968 PFSweb Non-plan options were outstanding,
all of which were held by PFSweb officers, directors and employees.
The following table summarizes stock option activity under the PFSweb
Non-plan:
The weighted average fair values of options granted during the nine months
ended December 31, 2001 was $0.77. As of December 31, 2003 and 2002, 504,968
and 1,184,807 of options outstanding were exercisable, respectively.
61
PFSWEB, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
The following table summarizes information concerning PFSweb Non-plan
options outstanding and exercisable as of December 31, 2003:
Offer to Exchange
On April 30, 2001, the Company filed a Tender Offer Statement on Schedule
TO (the Schedule TO) relating to the Companys offer to exchange certain
options to purchase shares of its common stock held by certain PFSweb officers,
directors and employees for new options to purchase shares of its common stock
at a per share price equal to the fair market value of one share of its common
stock on the date of issuance, which occurred on December 5, 2001, upon the
terms and subject to the conditions in the Offer to Exchange (the Offer)
dated April 30, 2001. On May 29, 2001, the Offer expired and the Company
accepted for exchange options to purchase 3,753,044 shares of common stock,
2,663,544 of which were PFSweb Non-plan options and 1,089,500 were PFSweb Plan
options. On May 29, 2001, the Company also repriced and fully vested 105,000
options issued under the PFSweb Plans and 698,860 PFSweb Non-plan options held
by Daisytek officers, directors and employees and non-employees which resulted
in a non-cash stock compensation charge of approximately $0.7 million.
Pursuant to the terms of the Offer, on December 5, 2001, the Company
granted 3,184,963 options to officers, directors and employees of PFSweb,
2,462,614 of which were issued as PFSweb Plan options and 722,349 were issued
as Non-plan options. At issuance, pursuant to terms of the Offer, 658,000 of
the PFSweb Plan options and 293,000 of the Non-plan options were 75% vested on
the date of issuance with the remaining 25% vesting quarterly over one year and
1,804,614 of the PFSweb Plan options and 429,349 of the Non-plan options vested
quarterly over one year.
Fair Value
The fair value of each option grant is estimated on the date of grant
using the Black-Scholes option-pricing model with the following assumptions
used for grants of PFSweb options to PFSweb officers, directors, and employees
under the PFSweb Plans:
The fair value of each option grant is estimated on the date of grant
using the Black-Scholes option-pricing model with the following assumptions
used for grants of PFSweb options to PFSweb officers, directors, and employees
and a Daisytek director under the PFSweb Non-Plan during fiscal the nine months
ended December 31, 2001: no dividends; expected volatility between 117% and
124%, risk-free interest rate ranging between 4.9% and 5.5%, and expected life
of 5 years.
5. Master Distributor Agreements:
In August 2001, Supplies Distributors, SDSA, PFSweb and IBM entered into
master distributor agreements whereby Supplies Distributors and its
subsidiaries act as master distributors of various IBM products and PFSweb
provides transaction management and fulfillment services to Supplies
Distributors and its subsidiaries. The master
distributor agreements expire in March 2006 and can be extended for
additional one-year terms upon mutual agreement by all parties. Under the
master distributor agreements, IBM sells product to Supplies Distributors and
SDSA and reimburses Supplies Distributors and SDSA for certain freight costs,
direct costs incurred in passing on any price decreases offered by IBM to
Supplies Distributors, SDSA or its customers to cover price protection and
62
PFSWEB, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
certain special bids, the cost of products provided to replace defective
product returned by customers and other certain expenses as defined. Supplies
Distributors and its subsidiaries can return to IBM product rendered obsolete
by IBM engineering changes after customer demand ends. IBM determines when a
product is obsolete. IBM, Supplies Distributors and SDSA also have verbal
agreements under which IBM reimburses or collects from Supplies Distributors or
SDSA amounts calculated in certain inventory cost adjustments.
Supplies Distributors and its subsidiaries pass through to customers
marketing programs specified by IBM and administer, along with GMS, such
programs according to IBM guidelines.
6. Transactions with Daisytek
On May 25, 2001, PFSweb completed the sale of certain assets to Daisytek
pursuant to an Asset Purchase Agreement (the Purchase Agreement) (See Note
7). The Purchase Agreement included a termination by PFSweb and Daisytek of
certain transaction management services agreements previously entered into
between PFSweb and Daisytek and a Daisytek subsidiary. Concurrently with the
closing of the asset sale, PFSweb and Daisytek also entered into a six-month
transition services agreement under which PFSweb provided Daisytek with certain
transitional and information technology services that expired in November 2001.
Through September 2001, the consolidated financial statements include
service fee revenues and cost of service fee revenues for certain services
subcontracted to PFSweb by Daisytek under Daisyteks contractual agreements.
Service fee revenues charged to Daisytek under (i) certain IBM master
distributor agreements, (ii) terms of the transaction management services
agreement with Daisytek, (iii) for certain subcontracted services, and (iv) for
certain transaction and information technology services, were $9.6 million for
the nine months ended December 31, 2001.
As of December 31, 2001, the Company was no longer party to any agreement
to provide services for Daisytek, however, through its master distributor
relationships operated by Supplies Distributors, the Company continued to buy
and sell certain product from Daisytek. As of December 31, 2003, the Company
no longer buys or sells product from Daisytek or any Daisytek-owned subsidiary.
7. Disposition and Impairment of Assets and Leases
On May 25, 2001, PFSweb completed the sale of certain assets to Daisytek
pursuant to the Purchase Agreement. Under the Purchase Agreement, PFSweb
transferred and sold to Daisytek certain distribution and fulfillment assets,
including equipment and fixtures, that were previously used by PFSweb to
provide outsourcing services to Daisytek. Daisytek also assumed certain related
equipment leases and a warehouse lease and hired certain employees who were
associated with the warehouse facility. The consideration payable under the
Purchase Agreement of $11.0 million included a termination by PFSweb and
Daisytek of certain transaction management services agreements previously
entered into between PFSweb and Daisytek and a Daisytek subsidiary. Proceeds of
$10.9 million were received for assets with an approximately $4.5 million net
book value with a resulting $5.8 million gain, after closing costs of $0.6
million. Concurrently with the closing of the asset sale, PFSweb and Daisytek
also entered into a six-month transition services agreement under which PFSweb
provided Daisytek with certain transitional and information technology
services.
Unaudited pro forma revenues and pro forma loss from operations for the
nine months ended December 31, 2001, assuming the transaction had occurred in
April 2001, would have been $22.0 million and ($10.4) million, respectively.
The pro forma data do not give effect to any fees earned by PFSweb for services
provided to Daisytek under a six-month transition services agreement entered
into on May 25, 2001 or the effect of the $5.8 million gain on the sale of the
assets. Additionally, these pro forma adjustments do not consider certain
infrastructure costs, such as operating costs associated with the information
technology function, salaries of certain management and personnel, telephone
and lease costs, and depreciation expense which supported this business but
that will continue
in the future. Because these ongoing costs were not considered, the pro
forma adjustments to the loss from operations are not indicative of the overall
margin earned under these transaction management services agreements.
In September 2002, the Company changed the manner in which certain
warehouse and order management
63
PFSWEB, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED
FINANCIAL STATEMENTS (continued)
transactions are processed. These changes
eliminated the future service potential of selected software applications to
the Company. Accordingly, the Company recorded a $0.7 million asset impairment
charge during the year ended December 31, 2002. The Company also abandoned
certain distribution center assets and recorded a $0.2 million asset impairment
charge during the year ended December 31, 2002. In December 2003, the Company
relocated its Canadian operations within Toronto. In conjunction with this
relocation, the Company entered into a sublease agreement on the former
facility as sub-lessor, and a sublease agreement on the new facility as
sub-lessee. As such, the Company recorded an impairment expense for the
operating lease on the former facility and the write-down of certain assets of
approximately $0.3 million during the year ended December 31, 2003.
The Company continues to operate with excess physical infrastructure in
its warehouse operations and information technology systems. The Company
reviewed the carrying amount of certain of these excess long-lived assets for
impairment and determined no further impairment charges were required at
December 31, 2003. The Company will reevaluate such assets in calendar year
2004, in conjunction with its future operating plans, to determine if any
additional asset impairment charges should be recognized.
8. Restructuring
In September 2002, the Company implemented a restructuring plan that
resulted in the termination of approximately 60 employees, of which 20 were
hourly employees. The Company recorded $1.2 million for severance and other
termination costs, of which $0.3 million and $0.8 million was paid during the
years ended December 31, 2003 and 2002, respectively. The remaining $0.1
million is included in accrued expenses and is expected to be paid by March
2004.
9. Supplies Distributors and Other Related Parties
Supplies Distributors and Subsidiaries
In September 2001, PFSweb made an equity investment of $0.75 million in
Holdings, for a 49% voting interest, and IFP made an equity investment of $0.25
million in Holdings for a 51% voting interest. Certain officers and directors
of PFSweb owned, individually, a 9.8% non-voting interest, and, collectively, a
49% non-voting interest, in IFP. Effective October 1, 2002, PFSweb purchased
the remaining 51% interest in Holdings from IFP for $0.3 million. As the
acquired proportionate share of the fair value of Holdings net assets was
greater than the purchase price, the Company recognized an extraordinary gain
on the purchase of $0.2 million in accordance with SFAS No. 141.
Pursuant to the terms of PFSwebs transaction management services
agreements with Supplies Distributors and its subsidiaries, PFSweb earned service fees, which, prior
to the consolidation effective October 1, 2002 are reported as service fee
revenue, affiliate in the accompanying consolidated financial statements, of
approximately $4.7 million, net of $0.2 million of pass-through charges, and
$1.4 million, net of $0.3 million of pass-through charges, for the year ended
December 31, 2002, and the nine months ended December 31, 2001, respectively.
For the nine months ended December 31, 2001, PFSweb fees earned from BSD (the
Daisytek subsidiary and predecessor to Supplies Distributors) were $3.7
million, net of $0.3 million of pass-through charges.
Pursuant to Holdings operating agreement, prior to the October 1, 2002
acquisition date, Holdings allocated its earnings and distributed its cash
flow, as defined, in the following order of priority: first, to IFP until it
received a one-time amount equal to its capital contribution of $0.25 million;
second, to IFP until it received an amount equal to a 35% cumulative annual
return on its capital contribution; third, to PFSweb until it received a
one-time amount equal to its capital contribution of $0.75 million; fourth, to
PFSweb until it received an amount equal to a 35% cumulative annual return on
its capital contribution; and fifth, to PFSweb and IFP, pro rata, in accordance
with their respective capital accounts. As a result of PFSwebs 100% ownership
of Holdings, future earnings and dividends will be allocated and paid 100% to
PFSweb. In addition, no distribution can be made if, after giving effect
thereto, the net worth of Holdings would be less than $1.0 million. At December
31, 2003, Holdings net worth was $5.1
million. Under the terms of its amended credit agreements, Holdings is
currently restricted from paying annual cash dividends without the prior
approval of its lenders (see Note 3). In May 2002, Holdings paid a $0.2 million
dividend to IFP. In December 2002, Holdings paid a $0.4 million dividend to
PFSweb. In September 2003, Holdings paid a $0.6 million dividend to PFSweb.
PFSweb recorded $1.2 million of equity in the earnings of Holdings, prior to
the
64
PFSWEB, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED
FINANCIAL STATEMENTS (continued)
October 1, 2002 acquisition, for the year ended December 31, 2002.
The following summarizes the purchase price allocation of PFSwebs
purchase of the remaining 51% interest in Holdings from IFP (in thousands):
65
PFSWEB, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (continued)
As a result of PFSwebs purchase of the remaining 51% interest in Holdings
from IFP, effective October 1, 2002, PFSweb began consolidating 100% of
Holdings and its subsidiaries financial position and results of operations into the Companys
consolidated financial statements. Following is (1) an unaudited, pro forma,
condensed consolidating income statement for the full calendar year 2002, as if
the acquisition had occurred as of January 1, 2002, and (2) an unaudited, pro
forma, condensed consolidated income statement for the nine months ended
December 31, 2001 (including Holdings and its subsidiaries results of operations for the period
from July 3, 2001, inception, to December 31, 2001), as if the acquisition had
occurred as of April 1, 2001, (in thousands):
The unaudited pro forma data are not necessarily indicative of the consolidated
results of operations for future periods or the results of operations that
would have been realized had the Company consolidated Holdings and its subsidiaries during
the periods presented.
In September 2001, Supplies Distributors issued the Subordinated Note to
PFSweb in exchange for proceeds of $8.8 million. As of December 31, 2003 and
2002, the Subordinated Note had an outstanding balance of $8.0 million. Under
certain new and amended terms of certain of its debt facilities, the
Subordinated Note cannot be increased or
66
PFSWEB, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED
FINANCIAL STATEMENTS (continued)
decreased without the prior approval
of the Companys lenders (see Note 3). The Subordinated Note accrues interest
at a fluctuating rate per annum equal to PFSwebs cost of funds as determined
by PFSweb, approximately 10% as of December 31, 2003 and 2002. During the
period from July 3, 2001 (inception) through December 31, 2001, and the year
ended December 31, 2002, excluding the period from October 1, 2002 through
December 31, 2002, PFSweb earned $0.3 million and $0.8 million, respectively,
of interest associated with the Subordinated Note.
Other Related Parties
In August 2001, Supplies Distributors entered into an Agreement for Sales
Forces Services (ASFS) with IBM, whereby Supplies Distributors is to actively
generate demand for and promote brand loyalty for IBM products. The ASFS
expires on the earlier of December 31, 2004 or the termination of the master
distributor agreements. The ASFS automatically renews for successive one-year
periods unless either party provides prior written notice. Pursuant to the
ASFS, IBM pays to Supplies Distributors a quarterly service fee as agreed to by
both parties. Supplies Distributors has subcontracted with GMS to provide the
sales force activities for an amount equal to the fees received by Supplies
Distributors. The principal officer of GMS owned 46% of IFP, prior to PFSwebs
purchase of IFPs interest in Holdings. As of December 31, 2003 and 2002, the
Company had no amounts due from IBM under the terms of the ASFS included in
accounts receivable and approximately $1.5 million and $1.7 million,
respectively, of unpaid service fees due to GMS.
10. Income Taxes
A reconciliation of the difference between the expected income tax expense
at the U.S. federal statutory corporate tax rate of 34%, and the Companys
effective tax rate is as follows (in thousands):
The consolidated income (loss) before income taxes, by domestic and
foreign entities, is as follows (in thousands):
67
PFSWEB, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED
FINANCIAL STATEMENTS (continued)
Current and deferred income tax expense (benefit) is summarized as follows
(in thousands):
The components of the deferred tax asset (liability) are as follows (in
thousands):
Management believes a sufficient history of earnings has not been
established by PFSweb, on a stand-alone basis, to support the more likely than
not realization of deferred tax assets in excess of existing taxable temporary
differences. A valuation allowance has been provided for the net deferred
income tax asset as of December 31, 2003 and 2002. At December 31, 2003, net
operating loss carryforwards relate to taxable losses of PFSwebs Europe
subsidiary totaling approximately $11.5 million, PFSwebs Canada subsidiary
totaling approximately $1.7 million and PFSwebs U.S. subsidiary totaling
approximately $16.1 million that expire through 2018. The U.S. net operating
loss carryforward includes $4.1 million relating to tax benefits of stock
option exercises and, if utilized, will be recorded against additional
paid-in-capital upon utilization rather than as an adjustment to income tax
expense from continuing operations.
11. Commitments and Contingencies
The Company leases facilities, warehouse, office, transportation and other
equipment under operating leases expiring in various years through the year
ended December 31, 2009. In most cases, management expects that, in the normal
course of business, leases will be renewed or replaced by other leases. The
Company also subleases a certain Canadian facility under a sublease agreement
through the year ended December 31, 2006. Minimum future annual rental payments
and sublease receipts under non-cancelable operating leases having original
terms in excess of one year and are as follows (in thousands):
68
PFSWEB, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED
FINANCIAL STATEMENTS (continued)
Total rental expense under operating leases approximated $6.3 million,
$5.8 million and $4.4 million for the years ended December 31, 2003 and 2002,
and the nine months ended December 31, 2001, respectively.
12. Segment and Geographic Information
The Company is organized into two operating segments: PFSweb, is an
international provider of integrated business process outsourcing solutions and
operates as a service fee business; Holdings and its subsidiaries are master
distributors of primarily IBM products, and recognize revenues and costs when
product is shipped.
Geographic areas in which the Company operates include the United States,
Europe (primarily Belgium), and
69
PFSWEB, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED
FINANCIAL STATEMENTS (continued)
Canada. The following is geographic information by area. Revenues are
attributed based on the Companys domicile.
13. Employee Savings Plan
The Company has a defined contribution employee savings plan under Section
401(k) of the Internal Revenue Code. Substantially all full-time and part-time
U.S. employees are eligible to participate in the plan. The Company, at its
discretion, may match employee contributions to the plan and also make an
additional matching contribution in the form of profit sharing in recognition
of the Company performance. During the years ended December 31, 2003 and 2002,
and the nine months ended December 31, 2001, the Company matched 10% of
employee contributions totaling approximately $30,000, $34,000 and $34,000,
respectively.
14. Quarterly Results of Operations (Unaudited)
Unaudited quarterly results of operations for years ended December 31,
2003 and 2002 were as follows (amounts in thousands except per share data):
70
PFSWEB, INC. AND SUBSIDIARIES
NOTES TO CONSOLIDATED
FINANCIAL STATEMENTS (continued)
The seasonality of the Companys business is dependent upon the
seasonality of its clients business and their sale of products. Management
believes that with the Companys current client mix and their clients business
volumes, the Companys service fee revenue business activity is expected to be
at its lowest in the quarter ended March 31 and at its highest in the quarter
ended June 30. The Companys product revenue business activity is expected to
be at its highest in the quarter ended December 31.
71
Item 9.
Changes in and Disagreements With Accountants on Accounting and Financial Disclosure
None.
Item 9A.
Controls and Procedures
The term disclosure controls and procedures is defined in Rules
13a-15(e) and 15d-15(e) of the Securities Exchange Act of 1934, or the Exchange
Act. This term refers to the controls and procedures of a company that are
designed to provide reasonable assurance that information required to be
disclosed by a company in the reports that it files or submits under the
Exchange Act is recorded, processed, summarized and reported within the time
periods specified by the Securities and Exchange Commission. Our management,
including our Chief Executive Officer and Chief Financial Officer, has
evaluated the effectiveness of our disclosure controls and procedures as of the
end of the period covered by this annual report. Based upon that evaluation,
our Chief Executive Officer and Chief Financial Officer have concluded that our
disclosure controls and procedures were effective in all material respects as
of the end of the period covered by this annual report.
There were no changes to our internal control over financial reporting
during our last fiscal quarter that has materially affected, or is reasonably
likely to materially affect, our internal control over financial reporting.
PART III
Item 10.
Directors and Executive Officers of the Registrant
Reference is made to the information to be set forth in the section
entitled Board of Directors and Committees of the Board in the definitive
proxy statement in connection with our Annual Meeting of Stockholders to be
held in June 2004 (the Proxy Statement), which section is incorporated herein
by reference. Our Proxy Statement will be filed with the Securities and
Exchange Commission not later than 120 days after the last day of our fiscal
year ended December 31, 2003.
Item 11.
Executive Compensation
Information required by Part III, Item 11, will be included in the section
entitled Election of Directors of our Proxy Statement relating to our annual
meeting of stockholders to be held in June 2004, and is incorporated herein
by reference.
Item 12.
Security Ownership of Certain Beneficial Owners and Management
Information required by Part III, Item 12, will be included in the
Sections entitled Election of Directors and Security Ownership of Certain
Beneficial Owners and Management of our Proxy Statement relating to our annual
meeting of stockholders to be held in June 2004, and is incorporated herein by
reference.
The following table summarizes information with respect to equity
compensation plans under which equity securities of the registrant are
authorized for issuance as of December 31, 2003:
72
Item 13.
Certain Relationship and Related Transactions
Information regarding certain of our relationships and related
transactions will be included in the section entitled Certain Relationship and
Related Transactions of our Proxy Statement relating to our annual meeting of
stockholders to be held in June 2004, and is incorporated herein by reference.
Item 14.
Principal Accountant and Fees and Services
Information required by Part III, Item 14, will be included in the section
entitled Ratification of Appointment of Independent Auditors of our Proxy
Statement relating to our annual meeting of stockholders to be held in 2004,
and is incorporated herein by reference.
PART IV
Item 15.
Exhibits, Financial Statement Schedules and Reports on Form 8-K
73
74
75
(b)
Reports on
Form 8-K
:
Form 8-K filed on November 10, 2003 reporting Item 5, Other Events that on
November 7, 2003, PFSweb, Inc. the Company, entered into a Securities
Purchase Agreement with certain institutional investors in a private
placement transaction pursuant to which the Company issued and sold an
aggregate of 1,581,944 shares of its common stock, par value $.001 per
share (the Common Stock), at $2.16 per share, resulting in gross
proceeds of $3.4 million. After deducting expenses, the net proceeds are
approximately $3.2 million. In addition to the Common Stock, the
investors received one-year warrants to purchase an aggregate 525,692
shares of Common Stock at an exercise price of $3.25 per share and
four-year warrants to purchase an aggregate of 395,486 shares of Common
Stock at an exercise price of $3.30 per share.
76
SCHEDULE I
PFSWEB, INC. AND SUBSIDIARIES
CONDENSED FINANCIAL INFORMATION OF REGISTRANT
The condensed financial statements should be read in conjunction with the
consolidated financial statements and notes.
77
SCHEDULE I
PFSWEB, INC. AND SUBSIDIARIES
CONDENSED FINANCIAL INFORMATION OF REGISTRANT
The condensed financial statements should be read in conjunction with the
consolidated financial statements and notes.
78
SCHEDULE I
PFSWEB, INC. AND SUBSIDIARIES
CONDENSED FINANCIAL INFORMATION OF REGISTRANT
The condensed financial statements should be read in conjunction with the
consolidated financial statements and notes.
79
SCHEDULE II
VALUATION AND QUALIFYING ACCOUNTS
80
SIGNATURES
Pursuant to the requirements of Section 13 or 15(d) of the Securities Act
of 1934, the Registrant has duly caused this report to be signed on its behalf
by the undersigned, thereunto duly authorized.
Pursuant to the requirements of the Securities Act of 1934, this report
has been signed below by the following persons on behalf of the Registrant and
in the capacities and on the dates indicated.
81
Price
High
Low
$
0.98
$
0.76
$
0.90
$
0.37
$
0.53
$
0.28
$
0.54
$
0.25
$
0.50
$
0.35
$
0.79
$
0.34
$
2.86
$
0.59
$
3.25
$
1.37
Table of Contents
(In thousands, except per share data)
Year Ended
Nine Months Ended
Year Ended
December 31,
December 31,
March 31,
2003
2002
2001
2001 (b)
2000
2001
2000
(Unaudited)
(Unaudited)
$
249,230
$
57,492
$
$
$
$
$
57,044
33,175
35,825
39,194
27,953
37,017
48,258
30,829
497
100
1,700
2,097
282,405
93,317
39,691
28,053
38,717
50,355
87,873
235,317
54,343
53,905
22,844
22,660
25,840
18,209
26,790
34,421
23,475
(568
)
(627
)
2,411
2,470
258,161
77,003
25,572
17,582
29,201
36,891
77,380
24,244
16,314
14,419
10,471
9,516
13,464
10,493
8.6
%
17.5
%
36.3
%
37.3
%
24.6
%
26.7
%
11.9
%
25,161
27,012
23,254
16,892
18,924
25,286
17,764
1,213
257
922
(5,141
)
(5,141
)
(1,174
)
(12,833
)
(3,694
)
(1,280
)
(9,408
)
(11,822
)
(7,271
)
(0.4
)%
(13.7
)%
(9.3
)%
(4.6
)%
(24.3
)%
(23.5
)%
(8.3
)%
1,163
2,000
(161
)
(707
)
(496
)
(880
)
(1,091
)
459
(3,174
)
(11,509
)
(2,987
)
(784
)
(8,528
)
(10,731
)
(7,730
)
572
94
(230
)
(219
)
36
25
(1,791
)
(3,746
)
(11,603
)
(2,757
)
(565
)
(8,564
)
(10,756
)
(5,939
)
203
$
(3,746
)
$
(11,400
)
$
(2,757
)
$
(565
)
$
(8,564
)
$
(10,756
)
$
(5,939
)
$
(0.20
)
$
(0.63
)
$
(0.15
)
$
(0.03
)
$
(0.48
)
$
(0.60
)
$
(0.38
)
19,011
18,229
18,004
18,036
17,870
17,879
15,479
As of December 31,
As of March 31,
2003
2002
2001 (b)
2000
2001
2000
(Unaudited)
$
21,407
$
16,045
$
11,189
$
21,055
$
19,941
$
27,974
108,359
107,222
51,611
58,789
59,089
60,405
3,760
4,514
5,873
4,100
4,353
2,407
28,417
26,470
36,605
39,010
37,001
47,650
(a)
Outstanding options to purchase common shares of PFSweb were anti-dilutive and have been excluded from the weighted average share computation.
(b)
In June 2001, we changed our fiscal year end from March 31 to December 31.
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our ability to retain and expand relationships with existing clients and attract and implement new clients;
our reliance on the fees generated by the transaction volume or product sales of our clients;
our reliance on our clients projections or transaction volume or product sales;
our dependence upon our agreements with IBM;
our client mix, their business volumes and the seasonality of their business;
our ability to finalize pending contracts;
the impact of strategic alliances and acquisitions;
trends in the market for our services;
trends in e-commerce;
whether we can continue and manage growth;
changes in the trend toward outsourcing;
increased competition;
our ability to generate more revenue and achieve sustainable profitability;
effects of changes in profit margins;
the customer and supplier concentration of our business;
the unknown effects of possible system failures and rapid changes in technology;
trends in government regulation both foreign and domestic;
foreign currency risks and other risks of operating in foreign countries;
potential litigation;
our dependency on key personnel;
our ability to raise additional capital or obtain additional financing; and
our ability or the ability of our subsidiaries to borrow under
current financing arrangements and maintain compliance with debt
covenants.
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December 31,
December 31,
2003
2002
$
77,864
$
76,946
$
64,769
$
66,094
$
8,005
$
8,005
$
5,104
$
2,919
Year Ended
Year Ended
December 31,
December 31,
2003
2002
$
249,230
$
221,145
$
13,913
$
12,528
$
2,615
$
2,421
$
1,613
$
1,492
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FINANCIAL STATEMENT SCHEDULES
Page
43
44
45
46
47
48
77
80
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Shareholders of PFSweb, Inc.:
February 13, 2004, except for Note 3 as to which the date is March 29, 2004
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December 31,
December 31,
2003
2002
$
14,743
$
8,595
1,091
1,016
31,658
29,961
44,589
46,291
3,091
3,417
2,417
3,003
97,589
92,283
9,589
11,695
900
2,878
281
366
$
108,359
$
107,222
$
57,085
$
61,059
11,996
7,317
5,930
5,042
1,171
2,820
76,182
76,238
2,762
3,094
998
1,420
21
18
56,156
52,094
(29,303
)
(25,557
)
1,628
(85
)
(85
)
28,417
26,470
$
108,359
$
107,222
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Nine
Year Ended
Year Ended
Months Ended
December 31,
December 31,
December 31,
2003
2002
2001
$
249,230
$
57,492
$
36,578
34,655
29,955
4,862
1,719
36,578
39,517
31,674
3,403
3,692
3,721
33,175
35,825
27,953
100
282,405
93,317
28,053
235,317
54,343
22,844
22,660
18,209
(627
)
258,161
77,003
17,582
24,244
16,314
10,471
25,161
27,012
16,892
1,213
257
922
(5,141
)
(1,174
)
(12,833
)
(1,280
)
1,163
2,124
816
243
(124
)
(977
)
(739
)
(3,174
)
(11,509
)
(784
)
572
94
(219
)
(3,746
)
(11,603
)
(565
)
203
$
(3,746
)
$
(11,400
)
$
(565
)
$
(0.20
)
$
(0.64
)
$
(0.03
)
0.01
$
(0.20
)
$
(0.63
)
$
(0.03
)
19,011
18,229
18,036
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Accumulated
Common Stock
Additional
Other
Treasury Stock
Total
Comprehensive
Paid-In
Accumulated
Comprehensive
Shareholders
Income
Shares
Amount
Capital
Deficit
Income (Loss)
Shares
Amount
Equity
(Loss)
17,907,378
$
18
$
50,884
$
(13,592
)
$
(309
)
$
$
37,001
(565
)
(565
)
$
(565
)
175
175
86,300
(85
)
(85
)
704
704
26
26
236,031
153
153
(804
)
(804
)
(804
)
$
(1,369
)
18,143,409
$
18
$
51,942
$
(14,157
)
$
(1,113
)
86,300
$
(85
)
$
36,605
(11,400
)
(11,400
)
$
(11,400
)
28
28
254,574
124
124
1,113
1,113
1,113
$
(10,287
)
18,397,983
$
18
$
52,094
$
(25,557
)
$
86,300
$
(85
)
$
26,470
(3,746
)
(3,746
)
$
(3,746
)
6
6
618,446
1
261
262
649,568
1
618
619
1,581,944
1
3,177
3,178
1,628
1,628
1,628
$
(2,118
)
21,247,941
$
21
$
56,156
$
(29,303
)
$
1,628
86,300
$
(85
)
$
28,417
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Year Ended
Year Ended
Nine Months Ended
December 31,
December 31,
December 31,
2003
2002
2001
$
(3,746
)
$
(11,400
)
$
(565
)
4,497
5,851
4,605
32
257
922
(203
)
351
38
17
1,984
(10
)
(134
)
(54
)
(1,163
)
6
28
704
(5,837
)
(507
)
2,087
389
2,527
(8,110
)
1,576
1,628
5,152
2,492
302
(9,043
)
9,335
(10,084
)
(4,578
)
(1,982
)
(1,762
)
(3,237
)
1,744
(156
)
(2,722
)
501
(750
)
10,298
85
2,855
(11,655
)
(238
)
1,523
(8,066
)
4,059
124
153
268
780
(954
)
(862
)
(558
)
(6,241
)
6,453
1,529
(85
)
(2,868
)
6,495
1,039
(81
)
(8
)
8
6,148
(2,074
)
(11,597
)
8,595
10,669
22,266
$
14,743
$
8,595
$
10,669
$
538
$
848
$
2,777
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December 31,
December 31,
2003
2002
$
260
$
831
216
800
1,091
1,016
900
2,878
$
1,991
$
3,894
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December 31,
December 31,
2003
2002
Depreciable Life
$
9,255
$
8,293
5-9 years
6,425
5,259
2-3 years
5,401
4,720
2-9 years
7,866
7,143
1-7 years
28
164
3-7 years
28,975
25,579
(19,386
)
(13,884
)
$
9,589
$
11,695
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December 31,
December 31,
2003
2002
$
26,034
$
28,170
11,526
15,219
13,146
12,725
3,514
2,296
3,202
3,080
4,627
251
210
59,847
64,153
57,085
61,059
$
2,762
$
3,094
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$
56,299
881
367
$
57,547
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Options Outstanding
Options Exercisable
Weighted
Average
Weighted
Weighted
Range of
Outstanding as of
Remaining
Average
Exercisable as of
Average
Exercise Prices
December 31, 2003
Contractual Life
Exercise Price
December 31, 2003
Exercise Price
3,846,481
8.0
$
0.98
2,882,876
$
1.13
9,250
5.6
$
11.05
9,250
$
11.05
3,855,731
8.0
$
1.00
2,892,126
$
1.16
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Options Outstanding
Options Exercisable
Weighted
Outstanding as of
Average
Weighted
Exercisable as of
Weighted
Range of
December 31,
Remaining
Average
December 31,
Average
Exercise Prices
2003
Contractual Life
Exercise Price
2003
Exercise Price
502,169
7.9
$
0.91
502,169
$
0.91
2,799
3.9
$
8.35
2,799
$
8.35
504,968
7.9
$
0.95
504,968
$
0.95
Year Ended
Year Ended
Nine Months Ended
December 31, 2003
December 31, 2002
December 31, 2002_
115% - 118%
112% - 114%
117% - 126%
3.4% - 4.3%
5.1%
4.6% - 5.3%
5
5
5
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$
2,578
28,110
37,193
684
284
$
68,849
$
3,611
1,901
48,823
3,070
8,800
66,205
2,644
2,109
535
332
$
203
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Year
Nine Months
Year Ended
Ended
Ended
December 31,
December 31,
December 31,
2003
2002
2001
$
79
$
$
(68
)
64
563
148
(151
)
706
148
(219
)
(17
)
(31
)
(103
)
(37
)
(134
)
(54
)
$
572
$
94
$
(219
)
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Operating
Lease
Sub-Lease
Payments
Income
$
6,126
$
149
4,831
149
4,740
124
3,371
2,619
163
$
21,850
$
422
December 31,
December 31,
2003
2002
$
43,629
$
41,323
77,878
77,414
(13,148
)
(11,515
)
$
108,359
$
107,222
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Year
Year
Nine Months
Ended
Ended
Ended
December 31,
December 31,
December 31,
2003
2002
2001
$
197,215
$
70,965
$
25,325
90,879
21,627
2,274
9,695
4,828
454
(15,384
)
(4,103
)
$
282,405
$
93,317
$
28,053
December 31,
December 31,
2003
2002
$
6,419
$
10,012
4,166
4,501
185
426
$
10,770
$
14,939
Year Ended December 31, 2003
1st Qtr.
2nd Qtr.
3rd Qtr.
4th Qtr.
$
66,327
$
73,618
$
68,360
$
74,100
61,320
65,999
62,679
68,163
5,007
7,619
5,681
5,937
6,112
6,443
6,275
6,331
257
(1,105
)
1,176
(594
)
(651
)
(1,774
)
467
(1,141
)
(1,298
)
(0.10
)
0.03
(0.06
)
(0.06
)
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Year Ended December 31, 2002
1st Qtr.
2nd Qtr.
3rd Qtr.
4th Qtr.
$
8,318
$
10,338
$
9,522
$
65,139
5,304
6,451
5,797
59,451
3,014
3,887
3,725
5,688
7,018
6,949
6,669
6,376
1,248
(35
)
922
(4,004
)
(3,062
)
(5,114
)
(653
)
(3,227
)
(2,408
)
(4,694
)
(1,274
)
203
(3,227
)
(2,408
)
(4,694
)
(1,071
)
(0.18
)
(0.13
)
(0.26
)
(0.07
)
(0.18
)
(0.13
)
(0.26
)
(0.06
)
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(1)
See Note 4 to the Consolidated Financial Statements for more detailed
information regarding the registrants equity compensation plans.
Table of Contents
2.
Exhibits
Exhibit
Number
Description of Exhibits
Tax Indemnification and Allocation Agreement between Daisytek,
International Corporation and PFSweb, Inc.
Amended and Restated Certificate of Incorporation
Amended and Restated Bylaws
Non-Employee Director Stock Option and Retainer Plan
Employee Stock Option Plan
Employee Annual Incentive Plan
Industrial Lease Agreement between Shelby Drive Corporation and
Priority Fulfillment Services, Inc.
Lease Contract between Transports Weerts and Priority Fulfillment
Services Europe B.V.
Form of Change of Control Agreement between the Company and each of
its executive officers
Operating Agreement of Business Supplies Distributors Holdings, LLC
Ninth Amendment to Lease Agreement by and between AGBRI ATRIUM.
L.P., and Priority Fulfillment Services, Inc.
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Exhibit
Number
Description of Exhibits
Agreement for Inventory Financing by and among Business Supplies
Distributors Holdings, LLC, Supplies Distributors, Inc., Priority
Fulfillment Services, Inc., PFSweb, Inc., Inventory Financing
Partners, LLC and IBM Credit Corporation
Amended and Restated Collateralized Guaranty by and between
Priority Fulfillment Services, Inc. and IBM Credit Corporation
Amended and Restated Guaranty to IBM Credit Corporation by PFSweb,
Inc.
Amended and Restated Notes Payable Subordination Agreement by and
between Priority Fulfillment Services, Inc., Supplies Distributors,
Inc. and IBM Credit Corporation
Amended and Restated Platinum Plan Agreement (with Invoice
Discounting) by and among Supplies Distributors, S.A., Business
Supplies Distributors Europe B.V., PFSweb B.V., and IBM Belgium
Financial Services S.A.
Amended and Restated Collateralized Guaranty between Priority
Fulfillment Services, Inc. and IBM Belgium Financial Services S.A.
Amended and Restated Guaranty to IBM Belgium Financial Services
S.A. by PFSweb, Inc.
Subordinated Demand Note by and between Supplies Distributors, Inc.
and Priority Fulfillment Services, Inc.
Notes Payable Subordination Agreement between Congress Financial
Corporation (Southwest) and Priority Fulfillment Services, Inc.
Guarantee in favor of Congress Financial Corporation (Southwest) by
Business Supplies Distributors Holdings, LLC, Priority Fulfillment
Services, Inc. and PFSweb, Inc.
General Security Agreement by Priority Fulfillment Services, Inc.
in favor of Congress Financial Corporation (Southwest).
Inducement Letter by Priority Fulfillment Services, Inc. and
PFSweb, Inc. in favor of Congress Financial Corporation
(Southwest).
Form of Executive Severance Agreement between the Company and each
of its executive officers.
Amendment to Agreement for Inventory Financing by and among
Business Supplies Distributors Holdings, LLC, Supplies
Distributors, Inc., Priority Fulfillment Services, Inc., PFSweb,
Inc., Inventory Financing Partners, LLC and IBM Credit Corporation
Amendment to Amended and Restated Platinum Plan Agreement (with
Invoice Discounting) by and among Supplies Distributors, S.A.,
Business Supplies Distributors Europe B.V., PFSweb B.V., and IBM
Belgium Financial Services S.A.
Amended and Restated Notes Payable Subordination Agreement by and
between Priority Fulfillment Services, Inc., Supplies Distributors,
Inc. and IBM Credit Corporation
Amendment to Factoring agreement dated March 29, 2002 between
Supplies Distributors S.A. and Fortis Commercial Finance N.V.
Loan and Security Agreement by and between Comerica Bank
California (Bank) and Priority Fulfillment Services, Inc.
(Priority) and Priority Fulfillment Services of Canada, Inc.
(Priority Canada)
Unconditional Guaranty of PFSweb, Inc. to Comerica Bank California
Security Agreement of PFSweb, Inc. to Comerica Bank California
Intellectual Property Security Agreement between Priority
Fulfillment Services, Inc. and Comerica Bank California
Amendment 2 to Amended and Restated Platinum Plan Agreement (with
Invoice Discounting) by and among Supplies Distributors, S.A.,
Business Supplies Distributors B.V., PFSweb B.V., and IBM Belgium
Financial Services S.A.
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Exhibit
Number
Description of Exhibits
Amendment to Agreement for Inventory Financing by and among
Business Supplies Distributors Holdings, LLC, Supplies
Distributors, Inc., Priority Fulfillment Services, Inc., PFSweb,
Inc., and IBM Credit LLC
Amendment to factoring agreement dated April 30, 2003 between
Supplies Distributors S.A. and Fortis Commercial Finance N.V.
Loan and Security Agreement by and between Congress Financial
Corporation (Southwest), as Lender and Supplies Distributors, Inc.,
as Borrower dated March 29, 2002.
General Security Agreement Business Supplies Distributors
Holdings, LLC in favor of Congress Financial Corporation
(Southwest)
Stock Pledge Agreement between Supplies Distributors, Inc. and
Congress Financial Corporation (Southwest)
First Amendment to General Security Agreement by Priority
Fulfillment Services, Inc. in favor of Congress Financial
Corporation (Southwest)
First Amendment to Loan and Security Agreement made as of September
11, 2003 by and between Priority Fulfillment Services, Inc.,
Priority Fulfillment Services of Canada, Inc. and Comerica Bank.
Securities Purchase Agreement dated as of November 7, 2003 between
PFSweb, Inc. and the Purchasers named therein.
Form of One Year Warrant dated as of November 7, 2003 issued to
each of the Purchasers pursuant to the Securities Purchase
Agreement.
Form of Four Year Warrant dated as of November 7, 2003 issued to
each of the Purchasers pursuant to the Securities Purchase
Agreement.
Industrial Lease Agreement between New York Life Insurance Company
and Daisytek, Inc.
First Amendment to Industrial Lease Agreement between New York Life
Insurance Company, Daisytek, Inc. and Priority Fulfillment
Services, Inc.
Second Amendment to Industrial Lease Agreement between ProLogis
North Carolina Limited Partnership and Priority Fulfillment
Services, Inc.
Modification, Ratification and Extension of Lease between Shelby
Drive Corporation and Priority Fulfillment Services, Inc.
Consent of KPMG LLP
Certifications of Principal Executive Officer Pursuant to 18 U.S.C.
Section 1350
Certifications of Principal Financial Officer Pursuant to 18 U.S.C.
Section 1350
Certifications of Chief Executive Officer Pursuant to 18 U.S.C.
Section 1350, as Adopted Pursuant to Section 906 of the
Sarbanes-Oxley Act of 2002
(1)
Incorporated by reference from PFSweb, Inc. Registration
Statement on Form S-1 (Commission File No. 333-87657).
(2)
Incorporated by reference from PFSweb, Inc. Form 10-K for the
fiscal year ended March 31, 2001
(3)
Incorporated by reference from PFSweb, Inc. Form 10-Q/A for the
quarterly period ended September 30, 2001
(4)
Incorporated by reference from PFSweb, Inc. Form 10-K for the
transition period ended December 31, 2001
(5)
Incorporated by reference from PFSweb, Inc. Form 10-Q for the
quarterly period ended March 31, 2002
(6)
Incorporated by reference from PFSweb, Inc. Form 10-Q for the
quarterly period ended June 30, 2002
(7)
Incorporated by reference from PFSweb, Inc. Form 10-K for the
year ended December 31, 2002
(8)
Incorporated by reference from PFSweb, Inc. Form 10-Q for the
quarterly period ended March 31, 2003
(9)
Incorporated by reference from PFSweb, Inc. Form 10-Q for the
quarterly period ended June 30, 2003
(10)
Incorporated by reference from PFSweb, Inc. Form 10-Q for the
quarterly period ended September 30, 2003
(11)
Incorporated by reference from PFSweb, Inc. Report on Form 8-K
filed on November 10, 2003
Table of Contents
(12)
Filed herewith
(13)
Furnished herewith
Table of Contents
BALANCE SHEETS PARENT COMPANY ONLY
(In thousands)
December 31,
December 31,
2003
2002
$
$
22
4,296
215
24,121
26,233
$
28,417
$
26,470
$
$
21
18
56,156
52,094
(29,303
)
(25,557
)
1,628
(85
)
(85
)
28,417
26,470
$
28,417
$
26,470
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STATEMENTS OF OPERATIONS PARENT COMPANY ONLY
(In thousands)
Nine Months
Year Ended
Year Ended
Ended
December 31,
December 31,
December 31,
2003
2002
2001
$
$
1,163
$
(3,746
)
(12,563
)
(565
)
$
(3,746
)
$
(11,400
)
$
(565
)
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STATEMENTS OF CASH FLOWS PARENT COMPANY ONLY
(In thousands)
Year Ended
Year Ended
Nine Months Ended
December 31,
December 31,
December 31,
2003
2002
2001
$
(3,746
)
$
(11,400
)
$
(565
)
(1,163
)
3,746
12,563
565
4,059
124
153
(4,081
)
(124
)
(67
)
(85
)
(22
)
1
(22
)
1
22
22
21
$
$
22
$
22
Table of Contents
For the Years Ended December 31, 2003 and 2002 and,
the Nine Month Period Ended December 31, 2001
(Amounts in thousands)
Additions
Balance at
Charges to
Charges to
Balance at
Beginning
Cost and
Other
End of
of Period
Expenses
Accounts
Deductions
Period
$
279
17
(42
)
$
254
$
$
$
4,482
125
822
$
5,429
$
254
38
152
(33
)
$
411
$
10
132
$
142
$
5,429
4,224
554
$
10,207
$
411
351
(423
)
$
339
$
142
1,984
(812
)
$
1,314
$
10,207
1,197
$
11,404
Table of Contents
By:
/s/ THOMAS J. MADDEN
Thomas J. Madden,
Executive Vice President and
Chief Financial and Accounting Officer
Signature
Title
Date
Chairman of the Board, President and
March 30, 2004
Chief Executive Officer (Principal
Executive Officer)
Executive Vice President and Chief
March 30, 2004
Financial and Accounting Officer
(Principal Financial and Accounting
Officer)
Director
March 30, 2004
Director
March 30, 2004
Director
March 30, 2004
Director
March 30, 2004
EXHIBIT 10.41
INDUSTRIAL LEASE AGREEMENT
BETWEEN
NEW YORK LIFE INSURANCE COMPANY
AS LANDLORD
AND
DAISYTEK, INC.
AS TENANT
LEASE INDEX Section Subject ------- ------- 1 Basic Lease Provisions 2 Demised Premises 3 Term 4 Base Rent 5 Intentionally Omitted 6 Operating Expenses and Additional Rent 7 Use of Demised Premises 8 Insurance 9 Utilities 10 Maintenance and Repairs 11 Tenant's Personal Property; Indemnity 12 Tenant's Fixtures 13 Signs 14 Intentionally Omitted 15 Governmental Regulations 16 Environmental Matters 17 Construction of Demised Premises 18 Tenant Alterations and Additions 19 Services by Landlord 20 Fire and Other Casualty 21 Condemnation 22 Tenant's Default 23 Landlord's Right of Entry 24 Lender's Rights |
25 Estoppel Certificate 26 Landlord's Liability 27 Notices 28 Brokers 29 Assignment and Subleasing 30 Termination or Expiration 31 Intentionally Omitted 32 Late Payments 33 Rules and Regulations 34 Quiet Enjoyment 35 Miscellaneous 36 Special Stipulations 37 Lease Date 38 Authority 39 No Offer Until Executed |
Exhibit "A" Demised Premises
Exhibit "B" Intentionally Omitted
Exhibit "C" Special Stipulations
Exhibit "D" Rules and Regulations
Exhibit "E" Certificate of Authority
Exhibit "F" Sign Exhibit
Exhibit "G" Connector Plans and Specifications
INDUSTRIAL LEASE AGREEMENT
THIS LEASE AGREEMENT (the "Lease") is made as of the "Lease Date" (as defined in Section 37 herein) by and between NEW YORK LIFE INSURANCE COMPANY, a New York mutual insurance company ("Landlord"), and DAISYTEK, INC., a Delaware corporation ("Tenant") (the words "Landlord" and "Tenant" to include their respective legal representatives, successors and permitted assigns where the context requires or permits).
W I T N E S S E T H:
1. Basic Lease Provisions. The following constitute the basic provisions of this Lease:
(a) Demised Premises Address: 4550 Quality Drive, Suite 103 Memphis, Tennessee 38118 (b) Demised Premises Square Footage: approximately 120,000 sq. ft. (c) Building Square Footage: approximately 220,100 sq. ft. (d) Annual Base Rent: Lease Year 1 $374,338.08 Lease Year 2 $374,338.08 Lease Year 3 $374,338.08 Lease Year 4 $374,338.08 Lease Year 5 $374,338.08 (e) Monthly Base Rent Installments: Lease Year 1 $31,194.84 Lease Year 2 $31,194.84 Lease Year 3 $31,194.84 Lease Year 4 $31,194.84 Lease Year 5 $31,194.84 |
(f) Lease Commencement Date: April l, 1999
(g) Base Rent Commencement Date: April 1, 1999
(h) Expiration Date: March 31, 2004
(i) Term: 5 years
(j) Tenant's Operating Expense Percentage: 54.52%
(k) Security Deposit: Not Applicable (l) Permitted Use: Office and partially automated storage and distribution of non-toxic products (m) Address for notice: Landlord: New York Life Insurance Company 51 Madison Avenue, Room 907 New York, New York 10010 Attn: Dan McConnell With a copy to: IDI Services Group, Inc. 3424 Peachtree Road, Suite 1500 Atlanta, Georgia 30326 Tenant: Daisytek, Inc. 500 North Central Expressway Plano, Texas 75074 Attn: Mark C. Layton, CEO |
(n) Address for rental payments:
New York Life Insurance Company c/o IDI Services Group, Inc. 3424 Peachtree Road, N.E.
Suite 1500
Atlanta, Georgia 30326
(o) Broker(s): Commercial Tennessee 3175 Lennox Park Blvd., Suite 100 Memphis, Tennessee 38115 Attn: Wyatt A. Aiken
2. Demised Premises. For and in consideration of the rent hereinafter reserved and the mutual covenants hereinafter contained, Landlord does hereby lease and demise unto Tenant, and Tenant does hereby hire, lease and accept, from Landlord all upon the terms and conditions hereinafter set forth the following premises, referred to as the "Demised Premises", as outlined on Exhibit A attached hereto and incorporated herein: approximately 120,000 square feet of space, approximately 6,000 square feet of which is office space, having an address as set forth in Section 1(a), located within Building I (the "Building"), which contains a total of approximately 220,100 square feet and is located within Southpark (the "Project"), located in Shelby County, Tennessee.
3. Term. To have and to hold the Demised Premises for a preliminary term (the "Preliminary Term") commencing on the Lease Date and ending on the Lease Commencement Date as set forth in Section 1(f), and a primary term (the "Primary Term") commencing on the Lease Commencement Date and terminating on the Expiration Date as set forth in Section 1(h), as the Lease Commencement Date and the Expiration Date may be revised pursuant to Section 17 (the Preliminary Term, the Primary Term, and any and all extensions thereof, herein referred to as the "Term"). The term "Lease Year" shall mean each one (1) year period of the Term (or portion thereof if the last Lease Year of the Term is less than one (1) full year)
beginning on the Lease Commencement Date, and each anniversary thereof, and ending on the day immediately prior to the next succeeding anniversary of the Lease Commencement Date.
4. Base Rent. Tenant shall pay to Landlord at the address set forth in
Section 1(n), as base rent for the Demised Premises, commencing on the Base Rent
Commencement Date and continuing throughout the Term in lawful money of the
United States, the annual amount set forth in Section 1(d) payable in equal
monthly installments as set forth in Section 1(e) (the "Base Rent"), payable in
advance, without demand and without abatement, reduction, set-off or deduction,
on the first day of each calendar month during the Term. If the Base Rent
Commencement Date shall fall on a day other than the first day of a calendar
month, the Base Rent shall be apportioned pro rata on a per diem basis (i) for
the period between the Base Rent Commencement Date and the first day of the
following calendar month (which pro rata payment shall be due and payable on the
Base Rent Commencement Date), and (ii) for the last partial month of the Term,
if applicable. No payment by Tenant or receipt by Landlord of rent hereunder
shall be deemed to be other than on account of the amount due, and no
endorsement or statement on any check or any letter accompanying any check or
payment of rent shall be deemed an accord and satisfaction, and Landlord may
accept such check as payment without prejudice to Landlord's right to recover
the balance of such installment or payment of rent or pursue any other remedies
available to Landlord.
5. Intentionally Omitted.
6. Operating Expenses and Additional Rent.
(a) Tenant agrees to pay as Additional Rent (as defined in
Section 6(b) below) its proportionate share of Operating Expenses (as
hereinafter defined). "Operating Expenses" shall be defined as all reasonable
expenses for operation, repair, replacement and maintenance as necessary to keep
the Building and the common areas, driveways, and parking areas associated
therewith (collectively, the "Building Common Area") in good order, condition
and repair, including but not limited to, utilities for the Building Common
Area, expenses associated with the driveways and parking areas (including
sealing and restriping, and snow, trash and ice removal), security systems, fire
detection and prevention systems, lighting facilities, landscaped areas,
walkways, painting and caulking, directional signage, curbs, drainage strips,
sewer lines, all charges assessed against or attributed to the Building pursuant
to any applicable easements, covenants, restrictions, agreements, declaration of
protective covenants or development standards, property management fees, all
real property taxes and special assessments imposed upon the Building, the
Building Common Area and the land on which the Building and the Building Common
Area are constructed, all costs of insurance paid by Landlord with respect to
the Building and the Building Common Area and cost of improvements to the
Building and the Building Common Area required by any law, ordinance or
regulation applicable to the Building and the Building Common Area generally
(but specifically excluding any such improvements made necessary solely as a
result of the particular use of the Building or the Building Common Area by
another tenant of the Building other than Tenant). Operating Expenses shall not
include expenses for the costs of any maintenance and repair required to be
performed by Landlord at its own expense under Section (10)(b) or advertising,
marketing or commission expenses. Further, Operating Expenses shall not include
the costs for capital improvements unless such costs are incurred for the
purpose of causing a material decrease in the Operating Expenses of the Building
or the Building Common Area or are made with respect to improvements made to
comply with laws, ordinances or regulations as described above. Operating
Expenses shall be accounted for in accordance with generally accepted accounting
principles. The proportionate share of Operating Expenses to be paid by Tenant
shall be a percentage of the Operating Expenses based upon the proportion that
the square footage of the Demised Premises bears to the total square footage of
the Building (such figure referred to as "Tenant's Operating Expense Percentage"
and set forth in Section 1(j)). Prior to or promptly after the beginning of each
calendar year during the Term, Landlord shall estimate the total amount of
Operating Expenses to be paid by Tenant during each such calendar year and
Tenant shall pay to Landlord one-twelfth (1/12) of such sum on the first day of
each
calendar month during each such calendar year, or part thereof, during the Term. Within a reasonable time after the end of each calendar year, Landlord shall submit to Tenant a statement of the actual amount of Operating Expenses for such calendar year, and the actual amount owed by Tenant, and within thirty (30) days after receipt of such statement, Tenant shall pay any deficiency between the actual amount owed and the estimates paid during such calendar year, or in the event of overpayment, Landlord shall credit the amount of such overpayment toward the next installment of Operating Expenses owed by Tenant or remit such overpayment to Tenant if the Term has expired or has been terminated and no Event of Default exists hereunder. The obligations in the immediately preceding sentence shall survive the expiration or any earlier termination of this Lease. If the Lease Commencement Date shall fall on other than the first day of the calendar year, and/or if the Expiration Date shall fall on other than the last day of the calendar year, Tenant's proportionate share of the Operating Expenses for such calendar year shall be apportioned prorata.
(b) Any amounts required to be paid by Tenant hereunder (in addition to Base Rent) and any charges or expenses incurred by Landlord on behalf of Tenant under the terms of this Lease shall be considered "Additional Rent" payable in the same manner and upon the same terms and conditions as the Base Rent reserved hereunder except as set forth herein to the contrary. Any failure on the part of Tenant to pay such Additional Rent when and as the same shall become due shall entitle Landlord to the remedies available to it for non-payment of Base Rent. Tenant's obligations for payment of Additional Rent shall begin to accrue on the Base Rent Commencement Date.
(c) If applicable in the jurisdiction where the Demised Premises are located, Tenant shall pay and be liable for all rental, sales, use and inventory taxes or other similar taxes, if any, on the amounts payable by Tenant hereunder levied or imposed by any city, state, county or other governmental body having authority, such payments to be in addition to all other payments required to be paid Landlord by Tenant under the terms of this Lease. Such payment shall be made by Tenant directly to such governmental body if billed to Tenant, or if billed to Landlord, such payment shall be paid concurrently with the payment of the Base Rent, Additional Rent, or such other charge upon which the tax is based, all as set forth herein.
7. Use of Demised Premises.
(a) The Demised Premises shall be used for the Permitted Use set forth in Section 1(l) and for no other purpose without Landlord's consent, which consent shall not be unreasonably withheld.
(b) Tenant will permit no liens to attach or exist against the Demised Premises.
(c) The Demised Premises shall not be used for any illegal purposes, and Tenant shall not allow, suffer, or permit any vibration, noise, odor, light or other effect to occur within or around the Demised Premises that could constitute a nuisance or trespass for Landlord or any occupant of the Building or an adjoining premises. Upon notice by Landlord to Tenant that any of the aforesaid prohibited uses are occurring, Tenant agrees to promptly remove or control the same.
(d) Tenant shall not in any way violate any law, ordinance or restrictive covenant affecting the Demised Premises, and shall not in any manner use the Demised Premises so as to cause cancellation of, prevent the use of the fire and extended coverage insurance policy required hereunder. Landlord makes no (and does hereby expressly disclaim any) covenant, representation or warranty as to the Permitted Use being allowed by or being in compliance with any applicable laws, rules, ordinances or restrictive covenants now or hereafter affecting the Demised Premises, and any zoning letters, copies of zoning ordinances or other information from any governmental agency or other third party provided to Tenant by Landlord or any of Landlord's agents or employees shall be for informational purposes only, Tenant hereby expressly acknowledging and agreeing that Tenant shall conduct and rely solely on its own due diligence and investigation with respect to the compliance of the Permitted Use with all such applicable
laws, rules, ordinances and restrictive covenants and not on any such information provided by Landlord or any of its agents or employees.
(e) In the event insurance premiums pertaining to the Demised Premises, the Building, or the Building Common Area, whether paid by Landlord or Tenant, are increased over the least hazardous rate available due to the nature of the use of the Demised Premises by Tenant, Tenant shall pay such additional amount as Additional Rent, provided Tenant is given reasonable prior notice of such impending increase and an opportunity to cease or modify such use.
8. Insurance.
(a) Tenant covenants and agrees that from and after the Lease Commencement Date or any earlier date upon which Tenant enters or occupies the Demised Premises or any portion thereof, Tenant will carry and maintain, at its sole cost and expense, the following types of insurance, in the amounts specified and in the form hereinafter provided for:
(i) Liability insurance in the Commercial General Liability form (or reasonable equivalent thereto) covering the Demised Premises and Tenant's use thereof against claims for bodily injury or death, property damage and product liability occurring upon, in or about the Demised Premises, such insurance to be written on an occurrence basis (not a claims made basis), to be in combined single limits amounts not less than $1,000,000.00 and to have general aggregate limits of not less than $2,000,000.00 with "umbrella" coverage with limits of not less than $5,000,000.00 for each policy year. The insurance coverage required under this Section 8(a)(i) shall, in addition, extend to any liability of Tenant arising out of the indemnities provided for in Section 11 and, if necessary, the policy shall contain a contractual endorsement to that effect.
(ii) Insurance covering (A) all of the items included in the leasehold improvements constructed in the Demised Premises by or at the expense of Landlord (collectively, the "Improvements"), including but not limited to demising walls and the heating, ventilating and air conditioning system and (B) Tenant's trade fixtures, merchandise and personal property from time to time in, on or upon the Demised Premises, in an amount not less than one hundred percent (100%) of their full replacement value (or such percentage below 100% which assures full payment by the insurer of any claim) from time to time during the Term, providing protection against perils included within the standard form of "all-risks" fire and casualty insurance policy, together with insurance against sprinkler damage, vandalism and malicious mischief. Any policy proceeds from such insurance relating to the Improvements shall be used solely for the repair, construction and restoration or replacement of the Improvements damaged or destroyed unless this Lease shall cease and terminate under the provisions of Section 20.
(b) All policies of the insurance provided for in Section 8(a) shall be issued in form reasonably acceptable to Landlord by insurance companies with a rating of not less than "A," and financial size of not less than Class X, in the most current available "Best's Insurance Reports", and licensed to do business in the state in which the Building is located. Each and every such policy:
(i) shall name Landlord and Lender (as defined in
Section 24) as an additional insured. In addition, the coverage described in
Section 8(a)(ii)(A) relating to the Improvements shall also name Landlord as
"loss payee";
(ii) shall be delivered to Landlord, in the form of an insurance certificate acceptable to Landlord as evidence of such policy, prior to the Lease Commencement Date and thereafter within thirty (30) days prior to the expiration of each such policy, and, as often as any such policy shall
expire or terminate. Renewal or additional policies shall be procured and maintained by Tenant in like manner and to like extent;
(iii) shall contain a provision that the insurer will give to Landlord and such other parties in interest at least fifteen (15) days notice in writing in advance of any cancellation, termination or lapse, or the effective date of any reduction in the amounts of insurance; and
(iv) shall be written as a primary policy which does not contribute to and is not in excess of coverage which Landlord may carry.
(c) In the event that Tenant shall fail to carry and maintain
the insurance coverages set forth in this Section 8, Landlord may upon thirty
(30) days notice to Tenant (unless such coverages will lapse in which event no
such notice shall be necessary) procure such policies of insurance and Tenant
shall promptly reimburse Landlord therefor.
(d) Landlord and Tenant hereby waive any rights each may have against the other on account of any loss or damage occasioned to Landlord or Tenant, as the case may be, their respective property, the Demised Premises, its contents or to the other portions of the Building, arising from any risk covered by all risks fire and extended coverage insurance of the type and amount required to be carried hereunder, provided that such waiver does not invalidate such policies or prohibit recovery thereunder. The parties hereto shall use reasonable efforts to cause their respective insurance companies insuring the property of either Landlord or Tenant against any such loss, to waive any right of subrogation that such insurers may have against Landlord or Tenant, as the case may be.
9. Utilities. During the Term, Tenant shall promptly pay as billed to Tenant all rents and charges for water and sewer services and all costs and charges for gas, steam, electricity, fuel, light, power, telephone, heat and any other utility or service used or consumed in or servicing the Demised Premises. To the extent reasonably possible, such utilities shall be separately metered and billed to Tenant. Any utilities which are not separately metered shall be billed to Tenant by Landlord at Landlord's actual cost. In the event Tenant's use of any utility not metered is in excess of the average use by other tenants, Landlord shall have the right to install a meter for such utility, at Tenant's expense, and bill Tenant for Tenant's actual use. If Tenant fails to pay any utility bills or charges, Landlord may, at its option and upon reasonable notice to Tenant, pay the same and in such event, the amount of such payment, together with interest thereon at the Interest Rate as defined in Section 32 from the date of such payment by Landlord, will be added to Tenant's next due payment as Additional Rent.
10. Maintenance and Repairs.
(a) Tenant shall, at its own cost and expense, maintain in
good condition and repair the interior of the Demised Premises, including but
not limited to the heating, air conditioning and ventilation systems, glass,
windows and doors, sprinkler, all plumbing and sewage systems, fixtures,
interior walls, floors (including floor slabs), ceilings, storefronts, plate
glass, skylights, all electrical facilities and equipment including, without
limitation, lighting fixtures, lamps, fans and any exhaust equipment and
systems, electrical motors, and all other appliances and equipment (including,
without limitation, dock levelers, dock shelters, dock seals and dock lighting)
of every kind and nature located in, upon or about the Demised Premises, except
as to such maintenance and repair as is the obligation of Landlord pursuant to
Section 10(b). During the Term, Tenant shall maintain in full force and effect a
service contract for the maintenance of the heating, ventilation and air
conditioning systems with an entity reasonably acceptable to Landlord. Tenant
shall deliver to Landlord (i) a copy of said service contract prior to the Lease
Commencement Date, and (ii) thereafter, a copy of a renewal or substitute
service contract within thirty (30) days prior to the expiration of the existing
service contract. Tenant's obligation shall exclude any
maintenance and repair required because of the act or negligence of Landlord, its employees, contractors or agents, which shall be the responsibility of Landlord.
(b) Landlord shall, at its own cost and expense, maintain in good condition and repair the roof, foundation (beneath the floor slab) and structural frame of the Building. Landlord's obligation shall exclude the cost of any maintenance or repair required because of the act or negligence of Tenant or Tenant's agents, contractors, employees and invitees (collectively, "Tenant's Affiliates"), the cost of which shall be the responsibility of Tenant.
(c) Except to the extent the same is caused by the negligent action or inaction of Landlord, its employees or agents, and is not covered by the insurance required to be carried by Tenant pursuant to the terms of this Lease, Landlord shall not be liable to Tenant or to any other person for any damage occasioned by failure in any utility system or by the bursting or leaking of any vessel or pipe in or about the Demised Premises, or for any damage occasioned by water coming into the Demised Premises unless caused by the negligent action or inaction of Landlord, costs of which shall be the responsibility of Landlord.
11. Tenant's Personal Property; Indemnity. Except as otherwise set
forth in this paragraph, all of Tenant's personal property in the Demised
Premises shall be and remain at Tenant's sole risk. Landlord, its agents,
employees and contractors, shall not be liable for, and Tenant hereby releases
Landlord from, any and all liability for theft thereof or any damage thereto
occasioned by any act of God or by any acts, omissions or negligence of any
persons. Landlord, its agents, employees and contractors, shall not be liable
for any injury to the person or property of Tenant or other persons in or about
the Demised Premises, Tenant expressly agreeing to indemnify and save Landlord,
its agents, employees and contractors, harmless, in all such cases, except to
the extent caused by the negligence of Landlord, its agents, employees and
contractors. Tenant further agrees to indemnify and reimburse Landlord for any
costs or expenses, including, without limitation, attorneys' fees, that Landlord
reasonably may incur in investigating, handling or litigating any such claim
against Landlord by a third person, unless such claim arose from the negligence
of Landlord, its agents, employees or contractors. The provisions of this
Section 11 shall survive the expiration or earlier termination of this Lease
with respect to any damage, injury or death occurring before such expiration or
termination. The foregoing shall not release Landlord from liability relating to
the act or negligence of Landlord, costs of which shall be Landlord's
responsibility.
12. Tenant's Fixtures. Tenant shall have the right to install in the Demised Premises trade fixtures required by Tenant or used by it in its business, and if installed by Tenant, to remove any or all such trade fixtures from time to time during and upon termination or expiration of this Lease, provided no Event of Default, as defined Section 22, then exists; provided, however, that Tenant shall repair and restore any damage or injury to the Demised Premises (to the condition in which the Demised Premises existed prior to such installation) caused by the installation and/or removal of any such trade fixtures.
13. Signs. No sign, advertisement or notice shall be inscribed, painted, affixed, or displayed on the windows or exterior walls of the Demised Premises or on any public area of the Building, except in such places, numbers, sizes, colors and styles as are approved in advance in writing by Landlord, and which conform to all applicable laws, ordinances, or covenants affecting the Demised Premises. Notwithstanding the foregoing, Tenant shall have the right to affix one (1) identification sign to the exterior of the Demised Premises or to a free-standing "monument sign" in a location reasonably approved by Landlord, provided Tenant and such sign otherwise comply with the terms and conditions of this Section 13. Any and all signs installed or constructed by or on behalf of Tenant pursuant hereto shall be installed, maintained and removed by Tenant at Tenant's sole cost and expense. [PARTIES AGREE TO ATTACH AND REFERENCE A MUTUALLY AGREEABLE SIGN EXHIBIT IF PROVIDED BY TENANT TO LANDLORD PRIOR TO LEASE EXECUTION.]
14. Intentionally Omitted.
15. Governmental Regulations. Tenant shall promptly comply throughout the Term, at Tenant's sole cost and expense, with all present and future laws, ordinances, orders, rules, regulations or requirements of all federal, state and municipal governments and appropriate departments, commissions, boards and officers thereof (collectively, "Governmental Requirements") relating to (a) all or any part of the Demised Premises, and (b) to the use or manner of use of the Demised Premises and the Building Common Area. Tenant shall also observe and comply with the requirements of all policies of public liability, fire and other policies of insurance at any time in force with respect to the Demised Premises. Without limiting the foregoing, if as a result of one or more Governmental Requirements it is necessary, from time to time during the Term, to perform an alteration or modification of the Demised Premises (a "Code Modification") which is made necessary as a result of the specific use being made by Tenant of the Demised Premises, then such Code Modification shall be the sole and exclusive responsibility of Tenant in all respects; any such Code Modification shall be promptly performed by Tenant at its expense in accordance with the applicable Governmental Requirement and with Section 18 hereof. If as a result of one or more Governmental Requirements it is necessary from time to time during the Term to perform a Code Modification which (i) would be characterized as a capital expenditure under generally accepted accounting principles and (ii) is not made necessary as a result of the specific use being made by Tenant of the Demised Premises, then (a) Landlord shall have the obligation to perform the Code Modification at its expense, (b) the cost of such Code Modification shall be amortized on a straight-line basis over the useful life of the item in question, as reasonably determined by Landlord, and (c) Tenant shall be obligated to pay (as Additional Rent, payable in the same manner and upon the same terms and conditions as the Base Rent reserved hereunder) for the portion of such amortized costs attributable to the remainder of the Term, including any extensions thereof. Tenant shall promptly send to Landlord a copy of any written notice received by Tenant requiring a Code Modification.
16. Environmental Matters.
(a) For purposes of this Lease:
(i) "Contamination" as used herein means the presence of or release of Hazardous Substances (as hereinafter defined) into any environmental media from, upon, within, below, into or on any portion of the Demised Premises, the Building, the Building Common Area or the Project so as to require remediation, cleanup or investigation under any applicable Environmental Law (as hereinafter defined).
(ii) "Environmental Laws" as used herein means all federal, state, and local laws, regulations, orders, permits, ordinances or other requirements, which exist now or as may exist hereafter, concerning protection of human health, safety and the environment, all as may be amended from time to time.
(iii) "Hazardous Substances" as used herein means any hazardous or toxic substance, material, chemical, pollutant, contaminant or waste as those terms are defined by any applicable Environmental Laws (including, without limitation, the Comprehensive Environmental Response, Compensation and Liability Act, 42 U.S.C. 9601 et seq. ("CERCLA") and the Resource Conservation and Recovery Act, 42 U.S.C. 6901 et seq. ["RCRA"]) and any solid wastes, polychlorinated biphenyls, urea formaldehyde, asbestos, radioactive materials, radon, explosives, petroleum products and oil.
(b) Landlord represents that, except as revealed to Tenant in writing by Landlord, to Landlord's actual knowledge, Landlord has not treated, stored or disposed of any Hazardous Substances upon
or within the Demised Premises, nor, to Landlord's actual knowledge, has any predecessor owner of the Demised Premises.
(c) Tenant covenants that all its activities, and the activities of Tenant's Affiliates (as defined in Section 10(b)), on the Demised Premises, the Building, or the Project during the Term will be conducted in compliance with Environmental Laws. Tenant warrants that it is currently in compliance with all applicable Environmental Laws and that there are no pending or threatened notices of deficiency, notices of violation, orders, or judicial or administrative actions involving alleged violations by Tenant of any Environmental Laws arising out of its activities on or within the Demised Premises. Tenant, at Tenant's sole cost and expense, shall be responsible for obtaining all permits or licenses or approvals under Environmental Laws necessary for Tenant's operation of its business on the Demised Premises and shall make all notifications and registrations required by any applicable Environmental Laws. Tenant, at Tenant's sole cost and expense, shall at all times comply with the terms and conditions of all such permits, licenses, approvals, notifications and registrations and with any other applicable Environmental Laws. Tenant warrants that it has obtained all such permits, licenses or approvals and made all such notifications and registrations required by any applicable Environmental Laws necessary for Tenant's operation of its business on the Demised Premises.
(d) Tenant shall not cause or permit any Hazardous Substances to be brought upon, kept or used in or about the Demised Premises, the Building, or the Project in violation of any Environmental Laws without the prior written consent of Landlord, which consent shall not be unreasonably withheld; provided, however, that the consent of Landlord shall not be required for the use at the Demised Premises of cleaning supplies, toner for photocopying machines and other similar materials, in containers and quantities reasonably necessary for and consistent with normal and ordinary use by Tenant in the routine operation or maintenance of Tenant's office equipment or in the routine janitorial service, cleaning and maintenance for the Demised Premises. For purposes of this Section 16, Landlord shall be deemed to have reasonably withheld consent if Landlord determines that the presence of such Hazardous Substance within the Demised Premises could result in a risk of harm to person or property or otherwise negatively affect the value or marketability of the Building or the Project.
(e) Tenant shall not cause or permit the release of any Hazardous Substances by Tenant or Tenant's Affiliates into any environmental media such as air, water or land, or into or on the Demised Premises, the Building or the Project in any manner that violates any Environmental Laws. If such release shall occur, Tenant shall (i) take all steps reasonably necessary to contain and control such release and any associated Contamination, (ii) clean up or otherwise remedy such release and any associated Contamination to the extent required by, and take any and all other actions required under, applicable Environmental Laws and (iii) notify and keep Landlord reasonably informed of such release and response.
(f) Regardless of any consents granted by Landlord pursuant to
Section 16(d) allowing Hazardous Substances upon the Demised Premises, Tenant
shall under no circumstances whatsoever cause or permit (i) any activity on the
Demised Premises which would cause the Demised Premises to become subject to
regulation as a hazardous waste treatment, storage or disposal facility under
RCRA or the regulations promulgated thereunder, (ii) the discharge of Hazardous
Substances into the storm sewer system serving the Project or (iii) the
installation of any underground storage tank or underground piping on or under
the Demised Premises.
(g) Tenant shall and hereby does indemnify Landlord and hold Landlord harmless from and against any and all reasonable and actual expense, loss, and liability suffered by Landlord (except to the extent that such expenses, losses, and liabilities arise out of Landlord's own negligence or willful act), by reason of the storage, generation, release, handling, treatment, transportation, disposal, or arrangement for transportation or disposal, of any Hazardous Substances (whether accidental, intentional, or negligent) by
Tenant or Tenant's Affiliates or by reason of Tenant's breach of any of the
provisions of this Section 16. Such expenses, losses and liabilities shall
include, without limitation, (i) any and all expenses that Landlord may incur to
comply with any Environmental Laws; (ii) any and all costs that Landlord may
incur in studying or remedying any Contamination at or arising from the Demised
Premises, the Building, or the Project; (iii) any and all costs that Landlord
may incur in studying, removing, disposing or otherwise addressing any Hazardous
Substances; (iv) any and all fines, penalties or other sanctions assessed upon
Landlord; and (v) any and all legal and professional fees and costs incurred by
Landlord in connection with the foregoing. The indemnity contained herein shall
survive the expiration or earlier termination of this Lease for a period of two
(2) years after said termination or expiration of this Lease.
17. Construction of Demised Premises. Tenant hereby expressly acknowledges and agrees that it shall accept, and shall be deemed to have accepted, the Demised Premises AS IS, WHERE IS, and as suitable for the purposes for which the same are leased hereby and, upon request by Landlord, shall execute and deliver to Landlord a letter of acceptance in which Tenant (i) accepts the Demised Premises AS IS, WHERE IS and (ii) confirms that the Lease Commencement Date, the Base Rent Commencement Date and the Expiration Date remain as set forth in Section 1, or if revised pursuant to the terms hereof, setting forth such dates as so revised.
18. Tenant Alterations and Additions.
(a) Tenant shall not make or permit to be made any alterations, improvements, or additions to the Demised Premises (a "Tenant's Change"), without first obtaining on each occasion Landlord's prior written consent (which consent Landlord agrees not to unreasonably withhold) and Lender's prior written consent (if such consent is required). As part of its approval process, Landlord may require that Tenant submit plans and specifications to Landlord, for Landlord's approval or disapproval, which approval shall not be unreasonably withheld. All Tenant's Changes shall be performed in accordance with all legal requirements applicable thereto and in a good and workmanlike manner with first-class materials. Tenant shall maintain insurance reasonably satisfactory to Landlord during the construction of all Tenant's Changes. If Landlord at the time of giving its approval to any Tenant's Change notifies Tenant in writing that approval is conditioned upon restoration, then Tenant shall, at its sole cost and expense and upon the termination or expiration of this Lease, remove the same and restore the Demised Premises to its condition prior to such Tenant's Change. No Tenant's Change shall be structural in nature or impair the structural strength of the Building. Tenant shall pay the full cost of any Tenant's Change. Except as otherwise provided herein and in Section 12 hereof, and except as agreed upon by the parties at the time a Tenant's Change is approved, all Tenant's Changes shall immediately upon completion or installation thereof be and become part of the Demised Premises and the property of Landlord without payment therefor by Landlord and shall be surrendered to Landlord upon the expiration or earlier termination of this Lease.
(b) To the extent permitted by law, all of Tenant's contracts and subcontracts for such Tenant's Changes shall provide that no lien shall attach to or be claimed against the Demised Premises or any interest therein other than Tenant's leasehold interest in the Demised Premises, and that all subcontracts let thereunder shall contain the same provision. Whether or not Tenant furnishes the foregoing, Tenant agrees to hold Landlord harmless against all liens, claims and liabilities of every kind, nature and description which may arise out of or in any way be connected with such work. Tenant shall not permit the Demised Premises to become subject to any mechanics', laborers' or materialmen's lien on account of labor, material or services furnished to Tenant or claimed to have been furnished to Tenant in connection with work of any character performed or claimed to have been performed for the Demised Premises by, or at the direction or sufferance of Tenant and if any such liens are filed against the Demised Premises, Tenant shall promptly discharge the same; provided, however, that Tenant shall have the right to contest, in good faith and with reasonable diligence, the validity of any such lien or claimed lien if Tenant shall give to Landlord, within fifteen days after demand, such security as may be reasonably satisfactory to Landlord to assure payment thereof and to
prevent any sale, foreclosure, or forfeiture of Landlord's interest in the Demised Premises by reason of non-payment thereof; provided further that on final determination of the lien or claim for lien, Tenant shall immediately pay any judgment rendered, with all proper costs and charges, and shall have the lien released and any judgment satisfied. If Tenant fails to post such security or does not diligently contest such lien, Landlord may, without investigation of the validity of the lien claim, discharge such lien and Tenant shall reimburse Landlord upon demand for all costs and expenses incurred in connection therewith, which expenses shall include any attorneys' fees, paralegals' fees and any and all costs associated therewith, including litigation through all trial and appellate levels and any costs in posting bond to effect a discharge or release of the lien. Nothing contained in this Lease shall be construed as a consent on the part of Landlord to subject the Demised Premises to liability under any lien law now or hereafter existing of the state in which the Demised Premises are located.
19. Services by Landlord. Landlord shall be responsible for providing
for maintenance of the Building Common Area, and, except as required by Section
10(b), hereof Landlord shall be responsible for no other services whatsoever.
Tenant, by payment of Tenant's share of the Operating Expenses, shall pay
Tenant's pro rata share of the expenses incurred by Landlord hereunder.
20. Fire and Other Casualty. In the event the Demised Premises are
damaged by fire or other casualty, Landlord agrees to promptly restore and
repair the Demised Premises at Landlord's expense, including the Improvements to
be insured by Tenant but only to the extent Landlord receives insurance proceeds
therefor, including the proceeds from the insurance required to be carried by
Tenant on the Improvements (provided that Landlord shall be responsible for any
deductible under Landlord's insurance policies). Notwithstanding the foregoing,
in the event that the Demised Premises are (i) in the reasonable opinion of
Landlord, so destroyed that they cannot be repaired or rebuilt within ninety
(90) days after the date of such damage; or (ii) destroyed by a casualty which
is covered by Landlord's insurance but Lender or other party entitled to
insurance proceeds fails to make such proceeds available to Landlord in an
amount sufficient for restoration of the Demised Premises reasonably acceptable
to Tenant, then Landlord shall give written notice to Tenant of such
determination (the "Determination Notice") within sixty (60) days of such
casualty. Either Landlord or Tenant may terminate and cancel this Lease
effective as of the date of such casualty by giving written notice to the other
party within thirty (30) days after Tenant's receipt of the Determination
Notice. Upon the giving of such termination notice, all obligations hereunder
with respect to periods from and after the effective date of termination shall
thereupon cease and terminate. If no such termination notice is given, Landlord
shall, to the extent of the available insurance proceeds, make such repair or
restoration of the Demised Premises to the approximate condition existing prior
to such casualty, promptly and in such manner as not to unreasonably interfere
with Tenant's use and occupancy of the Demised Premises (if Tenant is still
occupying the Demised Premises). Base Rent and Additional Rent shall
proportionately abate during the time that the Demised Premises or any part
thereof are unusable by reason of any such damage thereto.
21. Condemnation.
(a) If all of the Demised Premises is taken or condemned for a public or quasi-public use, or if a portion of the Demised Premises is taken or condemned for a public or quasi-public use and the remaining portion thereof is not usable by Tenant in the reasonable opinion of Landlord, this Lease shall terminate as of the earlier of the date title to the condemned real estate vests in the condemnor or the date on which the Demised Premises are not usable by Tenant. In such event, the Base Rent herein reserved and all Additional Rent and other sums payable hereunder shall be apportioned and paid in full by Tenant to Landlord to that date, all Base Rent, Additional Rent and other sums payable hereunder prepaid for periods beyond that date shall be repaid by Landlord to Tenant on the date such apportioned payment is made, and neither party shall thereafter have any liability hereunder, except that any obligation or liability of either party under this Lease which has accrued on or prior to such termination date shall survive.
(b) If only part of the Demised Premises is taken or condemned
for a public or quasipublic use and this Lease does not terminate pursuant to
Section 21(a), Landlord shall, to the extent of the award it receives, restore
the Demised Premises to a condition and to a size as nearly comparable as
reasonably possible to the condition and size thereof immediately prior to the
taking, and there shall be an equitable adjustment to the Base Rent and
Additional Rent according to the value of the Demised Premises before and after
the taking.
(c) Landlord shall be entitled to receive the entire award in any proceeding with respect to any taking provided for in this Section 21, and Tenant shall receive no part of such award. Nothing herein contained shall be deemed to prohibit Tenant from making a separate claim, against the condemnor, to the extent permitted by law, for the value of Tenant's leasehold estate, moveable trade fixtures, machinery and moving expenses, provided that the making of such claim shall not and does not adversely affect or diminish Landlord's award.
22. Tenant's Default.
(a) The occurrence of any one or more of the following events shall constitute an "Event of Default" of Tenant under this Lease:
(i) if Tenant fails to pay Base Rent or any Additional Rent hereunder as and when such rent becomes due and such failure shall continue for more than ten (10) days after Landlord gives written notice to Tenant of such failure;
(ii) intentionally omitted;
(iii) if the Demised Premises become deserted or abandoned for more than thirty (30) consecutive days;
(iv) if Tenant permits to be done anything which creates a lien upon the Demised Premises and fails to discharge or bond such lien, or post security with Landlord acceptable to Landlord within thirty (30) days after receipt by Tenant of written notice thereof;
(v) if Tenant fails to maintain in force all policies of insurance required by this Lease and such failure shall continue for more than ten (10) days after Landlord gives Tenant written notice of such failure;
(vi) if any petition is filed by or against Tenant under any present or future section or chapter of the Bankruptcy Code, or under any similar law or statute of the United States or any state thereof (which, in the case of an involuntary proceeding, is not permanently discharged, dismissed, stayed, or vacated, as the case may be, within ninety (90) days of commencement), or if any order for relief shall be entered against Tenant in any such proceedings;
(vii) intentionally omitted;
(viii) if a receiver, custodian, or trustee is appointed for the Demised Premises or for all or substantially all of the assets of Tenant, which appointment is not vacated within sixty (60) days following the date of such appointment; or
(ix) if Tenant fails to perform or observe any other term of this Lease and such failure shall continue for more than thirty (30) days after Landlord gives Tenant written notice of such failure, or, if such failure cannot be corrected within such thirty (30) day period, if Tenant does not
commence to correct such default within said thirty (30) day period and thereafter diligently prosecute the correction of same to completion within a reasonable time.
(b) Upon the occurrence of any one or more Events of Default, Landlord may, at Landlord's option, without any demand or notice whatsoever (except as expressly required in this Section 22):
(i) Terminate this Lease by giving Tenant notice of termination, in which event this Lease shall expire and terminate on the date specified in such notice of termination and all rights of Tenant under this Lease and in and to the Demised Premises shall terminate. Tenant shall remain liable for all obligations under this Lease arising up to the date of such termination, and Tenant shall surrender the Demised Premises to Landlord on the date specified in such notice; or
(ii) Terminate this Lease as provided in Section 22(b)(i) hereof and recover from Tenant all damages Landlord may incur by reason of Tenant's default, including, without limitation, an amount which, at the date of such termination, is calculated as follows: (1) the value of the excess, if any, of (A) the Base Rent, Additional Rent and all other sums which would have been payable hereunder by Tenant for the period commencing with the day following the date of such termination and ending with the Expiration Date had this Lease not been terminated (the "Remaining Term"), over (B) the aggregate fair market rental value of the Demised Premises for the Remaining Term (which excess, if any shall be discounted to present value at the "Treasury Yield" as defined below for the Remaining Term); plus (2) the costs of recovering possession of the Demised Premises and all other expenses incurred by Landlord due to Tenant's default, including, without limitation, reasonable attorney's fees; plus (3) the unpaid Base Rent and Additional Rent earned as of the date of termination plus any interest and late fees due hereunder, plus other sums of money and damages owing on the date of termination by Tenant to Landlord under this Lease or in connection with the Demised Premises. The amount as calculated above shall be deemed immediately due and payable. The payment of the amount calculated in subparagraph (ii)(l) shall not be deemed a penalty but shall merely constitute payment of liquidated damages, it being understood and acknowledged by Landlord and Tenant that actual damages to Landlord are extremely difficult, if not impossible, to ascertain. "Treasury Yield" shall mean the rate of return in percent per annum of Treasury Constant Maturities for the length of time specified as published in document H.15(519) (presently published by the Board of Governors of the U.S. Federal Reserve System titled "Federal Reserve Statistical Release") for the calendar week immediately preceding the calendar week in which the termination occurs. If the rate of return of Treasury Constant Maturities for the calendar week in question is not published on or before the business day preceding the date of the Treasury Yield in question is to become effective, then the Treasury Yield shall be based upon the rate of return of Treasury Constant Maturities for the length of time specified for the most recent calendar week for which such publication has occurred. If no rate of return for Treasury Constant Maturities is published for the specific length of time specified, the Treasury Yield for such length of time shall be the weighted average of the rates of return of Treasury Constant Maturities most nearly corresponding to the length of the applicable period specified. If the publishing of the rate of return of Treasury Constant Maturities is ever discontinued, then the Treasury Yield shall be based upon the index which is published by the Board of Governors of the U.S. Federal Reserve System in replacement thereof or, if no such replacement index is published, the index which, in Landlord's reasonable determination, most nearly corresponds to the rate of return of Treasury Constant Maturities. In determining the aggregate fair market rental value pursuant to subparagraph (ii)(l)(B) above, the parties hereby agree that, at the time Landlord seeks to enforce this remedy, all relevant factors should be considered, including, but not limited to, (a) the length of time remaining in the Term, (b) the then current market conditions in the general area in which the Building is located, (c) the likelihood of reletting the Demised Premises for a period of time equal to the remainder of the Term, (d) the net effective rental rates then being obtained by landlords for similar type space of similar size in similar type buildings in the general area in which the Building is located, (e) the vacancy levels in the general area in which the Building is located, (f) current levels of new construction that will be completed
during the remainder of the Term and how this construction will likely affect vacancy rates and rental rates and (g) inflation; or
(iii) Intentionally Omitted
(iv) Without terminating this Lease, in its own name but as agent for Tenant, enter into and upon and take possession of the Demised Premises or any part thereof. Any property remaining in the Demised Premises may be removed and stored in a warehouse or elsewhere at the cost of, and for the account of, Tenant without Landlord being deemed guilty of trespass or becoming liable for any loss or damage which may be occasioned thereby unless caused by Landlord's negligence. Thereafter, Landlord may, but shall not be obligated to, lease to a third party the Demised Premises or any portion thereof as the agent of Tenant upon such terms and conditions as Landlord may deem necessary or desirable in order to relet the Demised Premises. The remainder of any rentals received by Landlord from such reletting, after the payment of any indebtedness due hereunder from Tenant to Landlord, and the payment of any costs and expenses of such reletting, shall be held by Landlord to the extent of and for application in payment of future rent owed by Tenant, if any, as the same may become due and payable hereunder. If such rentals received from such reletting shall at any time or from time to time be less than sufficient to pay to Landlord the entire sums then due from Tenant hereunder, Tenant shall pay any such deficiency to Landlord. Notwithstanding any such reletting without termination, Landlord may at any time thereafter elect to terminate this Lease for any such previous default provided same has not been cured; or
(v) Without terminating this Lease, and with or without notice to Tenant, enter into and upon the Demised Premises and, without being liable for prosecution or any claim for damages therefor, maintain the Demised Premises and repair or replace any damage thereto or do anything or make any payment for which Tenant is responsible hereunder. Tenant shall reimburse Landlord immediately upon demand for any expenses which Landlord incurs in thus effecting Tenant's compliance under this Lease and Landlord shall not be liable to Tenant for any damages with respect thereto; or
(vi) Without liability to Tenant or any other party and without constituting a constructive or actual eviction, suspend or discontinue furnishing or rendering to Tenant any property, material, labor, utilities or other service, wherever Landlord is obligated to furnish or render the same so long as an Event of Default exists under this Lease; or
(vii) With or without terminating this Lease, allow the Demised Premises to remain unoccupied and collect rent from Tenant as it comes due; or
(viii) Pursue such other remedies as are available at law or equity.
(c) If this Lease shall terminate as a result of or while there exists an Event of Default hereunder, any funds of Tenant held by Landlord may be applied by Landlord to any damages payable by Tenant (whether provided for herein or by law) as a result of such termination or default.
(d) Neither the commencement of any action or proceeding, nor the settlement thereof, nor entry of judgment thereon shall bar Landlord from bringing subsequent actions or proceedings from time to time, nor shall the failure to include in any action or proceeding any sum or sums then due be a bar to the maintenance of any subsequent actions or proceedings for the recovery of such sum or sums so omitted.
(e) No agreement to accept a surrender of the Demised Premises and no act or omission by Landlord or Landlord's agents during the Term shall constitute an acceptance or surrender of the Demised Premises unless made in writing and signed by Landlord. No re-entry or taking possession of the Demised Premises by Landlord shall constitute an election by Landlord to terminate this Lease unless a written notice
of such intention is given to Tenant. No provision of this Lease shall be deemed to have been waived by either party unless such waiver is in writing and signed by the party making such waiver. Landlord's acceptance of Base Rent or Additional Rent in full or in part following an Event of Default hereunder shall not be construed as a waiver of such Event of Default. No custom or practice which may grow up between the parties in connection with the terms of this Lease shall be construed to waive or lessen either party's right to insist upon strict performance of the terms of this Lease, without a written notice thereof to the other party.
(f) If an Event of Default shall occur, Tenant shall pay to Landlord, on demand, all expenses incurred by Landlord as a result thereof, including reasonable attorneys' fees, court costs and expenses actually incurred.
23. Landlord's Right of Entry. Tenant agrees to permit Landlord and the authorized representatives of Landlord and of Lender to enter upon the Demised Premises at all reasonable times for the purposes of inspecting the Demised Premises and Tenant's compliance with this Lease, and making any necessary repairs thereto; provided that, except in the case of an emergency, Landlord shall give Tenant reasonable prior notice of Landlord's intended entry upon the Demised Premises. Nothing herein shall imply any duty upon the part of Landlord to do any work required of Tenant hereunder, and the performance thereof by Landlord shall not constitute a waiver of Tenant's default in failing to perform it. Landlord shall not be liable for inconvenience, annoyance, disturbance or other damage to Tenant by reason of making such repairs or the performance of such work in the Demised Premises or on account of bringing materials, supplies and equipment into or through the Demised Premises during the course thereof, and the obligations of Tenant under this Lease shall not thereby be affected; provided, however, that Landlord shall use reasonable efforts not to disturb or otherwise interfere with Tenant's operations in the Demised Premises in making such repairs or performing such work. Landlord also shall have the right upon reasonable notice to enter the Demised Premises at all reasonable times to exhibit the Demised Premises to any prospective purchaser or mortgagee thereof, or, during the last six (6) months of the Term, to any prospective tenant thereof.
24. Lender's Rights.
(a) For purposes of this Lease:
(i) "Lender" as used herein means the current holder of a Mortgage;
(ii) "Mortgage" as used herein means any or all mortgages, deeds to secure debt, deeds of trust or other instruments in the nature thereof which may now or hereafter affect or encumber Landlord's title to the Demised Premises, and any amendments, modifications, extensions or renewals thereof.
(b) Except as hereinafter provided, this Lease and all rights of Tenant hereunder are and shall be subject and subordinate to the lien and security title of any Mortgage. Tenant recognizes and acknowledges the right of Lender to foreclose or exercise the power of sale against the Demised Premises under any Mortgage. Tenant's subordination hereunder shall be conditioned upon entering into a subordination, nondisturbance and attornment agreement with the Mortgagee, reasonably acceptable to Tenant and consistent with this Paragraph 24.
(c) Tenant shall, in confirmation of the subordination set forth in Section 24(b) and notwithstanding the fact that such subordination is self-operative, and no further instrument or subordination shall be necessary, upon demand, at any time or times, execute, acknowledge, and deliver to Landlord or to Lender any and all instruments reasonably acceptable to Tenant requested by either of them to evidence such subordination.
(d) At any time during the Term, Lender may, by written notice to Tenant, make this Lease superior to the lien of its Mortgage. If requested by Lender, Tenant shall, upon demand, at any time or times, execute, acknowledge, and deliver to Lender, any and all instruments reasonably acceptable to Tenant that may be necessary to make this Lease superior to the lien of any Mortgage.
(e) If Lender (or Lender's nominee, or other purchaser at foreclosure) shall hereafter succeed to the rights of Landlord under this Lease, whether through possession or foreclosure action or delivery of a new lease, Tenant shall attorn to and recognize such successor as Tenant's landlord under this Lease without change in the terms and provisions of this Lease and shall promptly execute and deliver any instrument that may be necessary to evidence such attornment, provided that such successor shall not be bound by (i) any payment of Base Rent or Additional Rent for more than one month in advance, except prepayments in the nature of security for the performance by Tenant of its obligations under this Lease, and then only if such prepayments have been deposited with and are under the control of such successor, (ii) any provision of any amendment to the Lease to which Lender has not consented, (iii) the defaults of any prior landlord under this Lease, or (iv) any offset rights arising out of the defaults of any prior landlord under this Lease. Upon such attornment, this Lease shall continue in full force and effect as a direct lease between each successor landlord and Tenant, subject to all of the terms, covenants and conditions of this Lease.
(f) In the event there is a Mortgage at any time during the Term, Landlord shall use reasonable efforts to cause the Lender to enter into a subordination, nondisturbance and attornment agreement with Tenant reasonably satisfactory to Tenant and consistent with this Section 24.
25. Estoppel Certificate. Landlord and Tenant agree, at any time, and from time to time, within fifteen (15) days after written request of the other, to execute, acknowledge and deliver a statement in writing in recordable form to the requesting party and/or its designee certifying that: (i) this Lease is unmodified and in full force and effect (or, if there have been modifications, that the same is in full force and effect, as modified), (ii) the dates to which Base Rent, Additional Rent and other charges have been paid, (iii) whether or not, to the best of its knowledge, there exists any failure by the requesting party to perform any term, covenant or condition contained in this Lease, and, if so, specifying each such failure, (iv) (if such be the case) Tenant has unconditionally accepted the Demised Premises and is conducting its business therein, and (v) and as to such additional matters as may be requested by Landlord and approved by Tenant, it being intended that any such statement delivered pursuant hereto may be relied upon by the requesting party and by any purchaser of title to the Demised Premises or by any mortgagee or any assignee thereof or any party to any sale-leaseback of the Demised Premises, or the landlord under a ground lease affecting the Demised Premises.
26. Landlord Liability. No owner of the Demised Premises, whether or not named herein, shall have liability hereunder after it ceases to hold title to the Demised Premises. Neither Landlord nor any officer, director, shareholder, partner or principal of Landlord, whether disclosed or undisclosed, shall be under any personal liability with respect to any of the provisions of this Lease. In the event Landlord is in breach or default with respect to Landlord's obligations or otherwise under this Lease, Tenant shall look solely to the equity of Landlord in the Building for the satisfaction of Tenant's remedies. It is expressly understood and agreed that Landlord's liability under the terms, covenants, conditions, warranties and obligations of this Lease shall in no event exceed the loss of Landlord's equity interest in the Building.
27. Notices. Any notice required or permitted to be given or served by either party to this Lease shall be deemed given when made in writing, and either (i) personally delivered, (ii) deposited with the United States Postal Service, postage prepaid, by registered or certified mail, return receipt requested, or (iii) delivered by licensed overnight delivery service providing proof of delivery, properly addressed to the address set forth in Section 1(m) (as the same may be changed by giving written notice of the aforesaid in accordance with this Section 27). If any notice mailed is properly addressed with appropriate postage but
returned for any reason, such notice shall be deemed to be effective notice and to be given on the date of mailing.
28. Brokers. Tenant represents and warrants to Landlord that, except for those parties set forth in Section 1(o) (the "Brokers"), Tenant has not engaged or had any conversations or negotiations with any broker, finder or other third party concerning the leasing of the Demised Premises to Tenant who would be entitled to any commission or fee based on the execution of this Lease. Tenant hereby further represents and warrants to Landlord that Tenant is not receiving and is not entitled to receive any rebate, payment or other remuneration, either directly or indirectly, from the Brokers, and that it is not otherwise sharing in or entitled to share in any commission or fee paid to the Brokers by Landlord or any other party in connection with the execution of this Lease, either directly or indirectly. Tenant hereby indemnifies Landlord against and from any claims for any brokerage commissions (except those payable to the Brokers, all of which are payable by Landlord pursuant to a separate agreement) and all costs, expenses and liabilities in connection therewith, including, without limitation, reasonable attorneys' fees and expenses, for any breach of the foregoing. The foregoing indemnification shall survive the termination of this Lease for any reason.
29. Assignment and Subleasing.
(a) Tenant may not assign, mortgage, pledge, encumber or otherwise transfer this Lease, or any interest hereunder, or sublet the Demised Premises, in whole or in part, without on each occasion first obtaining the prior express written consent of Landlord, which consent Landlord shall not unreasonably withhold or delay. Permitted subtenants or assignees shall become liable directly to Landlord for all obligations of Tenant hereunder, without, however, relieving Tenant of any of its liability hereunder. No such assignment, subletting, occupancy or collection shall be deemed the acceptance of the assignee, tenant or occupant, as Tenant, or a release of Tenant from the further performance by Tenant of Tenant's obligations under this Lease. Any assignment or sublease consented to by Landlord shall not relieve Tenant (or its assignee) from obtaining Landlord's consent to any subsequent assignment or sublease.
30. Termination or Expiration.
(a) No termination of this Lease prior to the normal ending thereof, by lapse of time or otherwise, shall affect Landlord's right to collect rent for the period prior to termination thereof.
(b) Except as provided in Section 18 above, at the expiration or earlier termination of the Term of this Lease, Tenant shall surrender the Demised Premises and all improvements, alterations and additions thereto, and keys therefor to Landlord, clean and neat, and in the same condition as at the Lease Commencement Date, excepting normal wear and tear, condemnation and casualty other than that required to be insured against by Tenant hereunder.
(c) If Tenant remains in possession of the Demised Premises
after expiration of the Term, with or without Landlord's acquiescence and
without any express agreement of the parties, Tenant shall be a
tenant-at-sufferance at 125% of the Base Rent in effect at the end of the Term
for sixty (60) days, and thereafter at one hundred fifty percent (150%) of the
Base Rent in effect at the end of the Term. Tenant shall also continue to pay
all other Additional Rent due hereunder, and there shall be no renewal of this
Lease by operation of law. In addition to the foregoing, Tenant shall be liable
for all costs incurred by Landlord in enforcing the provisions of this Section
30. No receipt of money by Landlord from Tenant after the termination of this
Lease or Tenant's right of possession of the Demised Premises shall reinstate,
continue or extend the Term or Tenant's right of possession.
31. Intentionally Omitted.
32. Late Payments. In the event any installment of rent, inclusive of
Base Rent, or Additional Rent or other sums due hereunder, if any, is not paid
within ten (10) days after the date when due, Tenant shall pay interest on the
amount past due at the lesser of (i) the maximum interest rate allowed by law or
(ii) a rate of fifteen percent (15%) per annum (the "Interest Rate") to defray
the additional expenses incurred by Landlord in processing such payment.
33. Rules and Regulations. Tenant agrees to abide by the rules and regulations set forth on Exhibit D attached hereto, as well as other rules and regulations reasonably promulgated by Landlord from time to time, so long as such rules and regulations are uniformly enforced against all tenants of Landlord in the Project and reasonably acceptable to Tenant.
34. Quiet Enjoyment. So long as Tenant has not committed an Event of Default hereunder, Landlord agrees that Tenant shall have the right to quietly use and enjoy the Demised Premises for the Term.
35. Miscellaneous.
(a) The parties hereto hereby covenant and agree that Landlord shall receive the Base Rent, Additional Rent and all other sums payable by Tenant hereinabove provided as net income from the Demised Premises, without any abatement (except as set forth in Section 20 and Section 21), reduction, set-off, counterclaim, defense or deduction whatsoever, except as set forth in Exhibit C attached hereto.
(b) If any clause or provision of this Lease is determined to be illegal, invalid or unenforceable under present or future laws effective during the Term, then and in that event, it is the intention of the parties hereto that the remainder of this Lease shall not be affected thereby, and that in lieu of such illegal, invalid or unenforceable clause or provision there shall be substituted a clause or provision as similar in terms to such illegal, invalid or unenforceable clause or provision as may be possible and be legal, valid and enforceable.
(c) All rights, powers, and privileges conferred hereunder upon the parties hereto shall be cumulative, but not restrictive to those given by law.
(d) TIME IS OF THE ESSENCE OF THIS LEASE.
(e) No failure of Landlord or Tenant to exercise any power given Landlord or Tenant hereunder or to insist upon strict compliance by Landlord or Tenant with its obligations hereunder, and no custom or practice of the parties at variance with the terms hereof shall constitute a waiver of Landlord's or Tenant's rights to demand exact compliance with the terms hereof.
(f) This Lease contains the entire agreement of the parties hereto as to the subject matter of this Lease and no representations, inducements, promises or agreements, oral or otherwise, between the parties not embodied herein shall be of any force and effect. The masculine (or neuter) pronoun, singular number shall include the masculine, feminine and neuter gender and the singular and plural number.
(g) This contract shall create the relationship of landlord and tenant between Landlord and Tenant; no estate shall pass out of Landlord; Tenant has a usufruct, not subject to levy and sale, and not assignable by Tenant except as expressly set forth herein.
(h) Under no circumstances shall Tenant have the right to record this Lease or a memorandum thereof.
(i) The captions of this Lease are for convenience only and are not a part of this Lease, and do not in any way define, limit, describe or amplify the terms or provisions of this Lease or the scope or intent thereof.
(j) This Lease may be executed in multiple counterparts, each of which shall constitute an original, but all of which taken together shall constitute one and the same agreement.
(k) This Lease shall be interpreted under the laws of the State where the Demised Premises are located.
(l) The parties acknowledge that this Lease is the result of negotiations between the parties, and in construing any ambiguity hereunder no presumption shall be made in favor of either party. No inference shall be made from any item which has been stricken from this Lease other than the deletion of such item.
36. Special Stipulations. The Special Stipulations, if any, attached hereto as Exhibit C, are incorporated herein and made a part hereof, and to the extent of any conflict between the foregoing provisions and the Special Stipulations, the Special Stipulations shall govern and control.
37. Lease Date. For purposes of this Lease, the term "Lease Date" shall mean the later date upon which this Lease is signed by Landlord and Tenant.
38. Authority. If Tenant is not a natural person, Tenant shall cause its corporate secretary or general partner, as applicable, to execute the certificate attached hereto as Exhibit E. Tenant is authorized by all required corporate or partnership action to enter into this Lease and the individual(s) signing this Lease on behalf of Tenant are each authorized to bind Tenant to its terms.
39. No Offer Until Executed. The submission of this Lease to Tenant for examination or consideration does not constitute an offer to lease the Demised Premises and this Lease shall become effective, if at all, only upon the execution and delivery thereof by Landlord and Tenant.
IN WITNESS WHEREOF, the parties hereto have hereunto set their hands under seals, the day and year first above written.
Date: MAR 31, 1999 LANDLORD: NEW YORK LIFE INSURANCE COMPANY, a New York mutual insurance company By: /s/ RON F. PETIT ---------------------------------- Name: Ron F. Petit Title: Assistant Vice President [CORPORATE SEAL] Date: 3-26-99 TENANT: DAISYTEK, INC., a Delaware corporation By: /s/ HARVEY ACHATZ ---------------------------------- Name: Harvey Achatz Title: VP Admin/Secretary Attest: /s/ LEE MARSHALL ------------------------------ Name: Lee Marshall Title: Exec. Asst. [CORPORATE SEAL] |
EXHIBIT 10.42
FIRST AMENDMENT TO INDUSTRIAL LEASE AGREEMENT
THIS FIRST AMENDMENT TO INDUSTRIAL LEASE AGREEMENT (this "Amendment") is made as of the Amendment Date (as hereinafter defined) by and between NEW YORK LIFE INSURANCE COMPANY, a New York mutual insurance company ("Landlord"), and DAISYTEK, INC., a Delaware corporation ("Tenant") and PRIORITY FULFILLMENT SERVICES, INC., a Delaware corporation ("Assignee").
WITNESSETH:
WHEREAS, Landlord and Tenant entered into that certain Industrial Lease Agreement dated March 31, 1999 (the "Lease") relating to the lease of approximately 120,000 square feet of space within Building "I" (the "Building") of Southpark, located in Memphis, Shelby County, Tennessee (the "Original Demised Premises"); and
WHEREAS, Landlord and Tenant desire to amend the Lease to, among other things, expand the Original Demised Premises to include the remaining 100,100 square feet of space within the Building (the "Expansion Space"; the Original Demised Premises and the Expansion Space being referred to hereinafter collectively as the "Demised Premises") subject to the terms and conditions set forth herein; and
WHEREAS, without releasing the Tenant therefrom, the Tenant wishes to assign the Lease (as herein amended) to the Assignee, and the Assignee wishes to accept the Lease (as so amended) and assume the obligations of the Tenant thereunder .
NOW, THEREFORE, for and in consideration of Ten and No/100 Dollars ($10.00), the mutual covenants contained herein and other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the parties hereto agree as follows:
1. All capitalized terms used in this Amendment shall have the meanings ascribed thereto in the Lease unless otherwise set forth herein.
2. As of the later of (i) the date upon which Go/Dan (as defined below) shall vacate the Expansion Space and (ii) February 8, 2000 (such later date being herein referred to as the "Expansion Date"), the Expansion Space shall be added to and made a part of the Demised Premises for all purposes under the Lease.
3. Effective as of the Expansion Date, Section 1(b) of the Lease shall be deleted in its entirety and the following shall be inserted in lieu thereof:
(b) Demised Premises Square Footage: approximately 220,100 sq. ft.
4. Effective as of the Expansion Date, Section 2 of the Lease shall automatically be amended by deleting therefrom the phrase "approximately 120,000 square feet of space, approximately 6,000 square feet of which is office space," and by inserting in lieu thereof the phrase "approximately 220,100 square feet of space, approximately 11,069 square feet of which is office space."
5. Effective as of the Expansion Date, Section 1(j) of the Lease shall be deleted in its entirety and the following shall be inserted in lieu thereof:
(j)Tenant's Operating Expense Percentage: 100%.
6. Base Rent shall be paid pursuant to the Lease through the Expansion Date. Notwithstanding anything in Section 1(d) of the Lease to the contrary, from and after the Expansion Date, the following Annual Base Rent shall be due with respect to the Demised Premises, as expanded pursuant to the terms hereof:
Expansion Date - March 31, 2000 $663,627.12 April 1, 2000-March 31, 2001 $663,627.12 April 1, 2001-March 31, 2002 $663,627.12 April 1, 2002-March 31, 2003 $663,627.12 April 1, 2003-March 31, 2004 $663,627.12 |
7. Notwithstanding anything in Section 1(e) of the Lease to the contrary, from and after the Expansion Date, the following Monthly Base Rent Installments shall be due with respect to the Demised Premises, as expanded pursuant to the terms hereof:
February 1, 2000 - March 31, 2000 $55,302.26 April 1, 2000 - March 31, 2001 $55,302.26 April 1, 2001 - March 31, 2002 $55,302.26 April 1, 2002 - March 31, 2003 $55,302.26 April 1, 2003 - March 31, 2004 $55,302.26 |
If the Expansion Date shall fall on a day other than the first day of a calendar month, the Base Rent shall be apportioned pro rata on a per diem basis for the period between the Expansion Date and the first day of the following calendar month, and for the last partial month of the Term.
8. Tenant shall accept and shall be deemed to have accepted the Expansion Space AS IS, WHERE IS.
9. Section 10 of Exhibit C to the Lease shall not apply to the Expansion Space, but remains in full force and effect as to the Original Demised Premises.
10. Section 12 of Exhibit C to the Lease is hereby deleted in its entirety.
11. Tenant acknowledges that as of the date of this Amendment, Go/Dan Industries ("Go/Dan") is the tenant currently occupying the Expansion Space pursuant to a lease between Landlord and Go/Dan (the "Go/Dan lease"). Upon execution of this Amendment by both Tenant and Landlord, Landlord hereby agrees to terminate the Go/Dan Lease effective on or before January 31, 2000 (the "Go/Dan Termination Date"). Landlord further agrees to use reasonable good faith efforts to cause Go/Dan to vacate the Expansion Space on or before the Go/Dan Termination Date. To the extent that Go/Dan refuses or fails to vacate the Expansion Space on or before the Go/Dan Termination Date, such refusal or failure to vacate shall not in any way affect the obligation of Tenant hereunder except that the Expansion Date shall be postponed one day for each day that Go/Dan delays in vacating the Expansion Space.
12. Except for Commercial Tennessee, Inc., who represents the Tenant, Landlord and Tenant each represent and warrant to the other than neither party has engaged or had any conversations or negotiations with any broker, finder or other third party concerning the matters set forth in this Amendment who would be entitled to any commission or fee based on the execution of this Amendment. Landlord and Tenant each hereby indemnify the other against and from any claims for any brokerage commissions and all costs, expenses and liabilities in connection therewith, including, without limitation, reasonable attorneys' fees and expenses, for any breach of the foregoing. The foregoing indemnification shall survive the termination of the Lease for any reason.
13. Tenant shall have the right to remove the wall which presently separates the Original Demised Premises and the Expansion Space and the Landlord consents thereto, provided that such removal shall be done in accordance with the applicable provisions of the Lease, including without limitation Section 18 of the Lease, and all legal requirements.
14. Tenant does hereby assign, convey, sell, transfer and deliver to the Assignee, free and clear of all liens, claims and encumbrances, all of the Tenant's right, title and interest in, to and under the Lease, as amended herein, and (ii) the Assignee does hereby agree to assume, discharge and perform all obligations and responsibilities of the Tenant arising under the Lease, as so amended, from and after the date hereof with respect to the remaining term thereof . The Assignee shall be directly liable to the Landlord for all obligations of the Tenant under the Lease, as herein
amended, from and after the date hereof with respect to the remaining term thereof; provided, however, that the Tenant shall not be relieved of any liability or obligation thereunder. The Landlord hereby consents to the assignment described herein and agrees to recognize the Assignee as the "Tenant" under the Lease; provided, however, that such consent and recognition shall not relieve the Tenant of any existing or future liability or obligation under the Lease. From and after the date hereof, all obligations of the Tenant under the Lease, as herein amended, with respect to the remaining term thereof shall be the joint and several obligations of the Tenant and the Assignee. This consent shall not be deemed Landlord's consent to any future assignment.
15. Except as amended hereby, the Lease shall be and remain in full force and effect and unchanged. As amended hereby, the Lease is hereby ratified and confirmed by all parties hereto. To the extent the terms hereof are inconsistent with the terms of the Lease, the terms hereof shall control.
16. This Amendment shall be governed by and construed in accordance with the laws of the State of Tennessee.
17. For purposes of this Amendment, the term "Amendment Date" shall mean the date upon which this Amendment is signed by Landlord or Tenant and Assignee, whichever is later.
18. The submission of this Amendment to Tenant and Assignee for examination or consideration does not constitute an offer to amend the Lease, and this Amendment shall become effective only upon the execution and delivery thereof by Landlord and Tenant and Assignee.
19. Tenant and Assignee shall each cause its corporate secretary or general partner, as applicable, to execute the certificate attached hereto as Exhibit A and Exhibit A-1, respectively. Each of Tenant and Assignee is authorized by all required corporate or partnership action to enter into this Amendment and the individual(s) signing this Amendment on behalf of Tenant and Assignee are each authorized to bind Tenant and Assignee to its terms.
IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed and sealed as of the Amendment Date.
LANDLORD:
Date:_______________
NEW YORK LIFE INSURANCE COMPANY, a
New York mutual insurance company
By:______________________________________
Name:_________________________________
Title:________________________________
[Corporate Seal]
TENANT:
Date:_______________ DAISYTEK, INC., a Delaware corporation By:______________________________________ Name:_________________________________ Title:________________________________ Attest:__________________________________ Name:_____________________________ Title:____________________________ [CORPORATE SEAL] ASSIGNEE: PRIORITY FULFILLMENT SERVICES, INC., a Delaware corporation By: __________________________________ Name: |
Title:
EXHIBIT A
CERTIFICATE OF AUTHORITY
CORPORATION
The undersigned, Secretary of each of DAISYTEK, INC., a Delaware corporation ("Tenant") and PRIORITY FULFILLMENT SERVICES, INC., a Delaware corporation ("Assignee"), hereby certifies as follows to NEW YORK LIFE INSURANCE COMPANY, a New York mutual insurance company ("Landlord"), in connection with that FIRST AMENDMENT TO INDUSTRIAL LEASE AGREEMENT to Tenant's lease of premises in Building "I", at Southpark, Memphis, Shelby County, Tennessee (the "Premises"):
1. Tenant and Assignee are each duly organized, validly existing and in good standing under the laws of the State of Delaware, and duly qualified to do business in the State of Tennessee.
2. That the following named persons, acting individually, are each authorized and empowered to negotiate and execute, on behalf of each of Tenant and Assignee, the amendment to, and assignment and assumption of, Tenant's lease of the Premises and that the signature opposite the name of each individual is an authentic signature:
__________________ ___________________ ____________________ (name) (title) (signature) __________________ ___________________ ____________________ (name) (title) (signature) __________________ ___________________ ____________________ (name) (title) (signature) |
3. That the foregoing authority was conferred upon the person(s) named above by the Board of Directors of each of Tenant and Assignee pursuant to proper corporate action taken prior to the date hereof, which authority remains in full force and effect.
[CORPORATE SEAL]
EXHIBIT 10.43
SECOND AMENDMENT TO INDUSTRIAL LEASE AGREEMENT
THIS SECOND AMENDMENT TO INDUSTRIAL LEASE AGREEMENT (this "Amendment")
is made as of the Amendment Date (as hereinafter defined) by and among ProLogis
North Carolina Limited Partnership, a Delaware limited partnership (hereinafter
referred to as "Landlord") and Priority Fullfillment Services, Inc., a Delaware
corporation (hereinafter referred to as "Tenant").
WITNESSETH:
WHEREAS, Landlord (or its predecessor-in-interest) and Tenant (or its predecessor-in-interest) entered into that certain Industrial Lease Agreement dated March 31, 1999 relating to the lease of approximately 120,000 square feet of space within the Building (Building "1" of Southpark), located in Memphis, Shelby County, Tennessee (the "Original Demised Premises"); and as modified by that First Amendment To Industrial Lease dated December 30, 1999 wherein the Lease was assigned to the Tenant and the Original Demised Premises was expanded to include the remaining 100,100 square feet of space within the Building (the "Expansion Space"; the Original Demised Premises and the Expansion Space being referred to hereinafter collectively as the "Demised Premises") totaling 220,100 square feet and subject to the terms and conditions set forth herein. The Lease dated March 31, 1999 and the First Amendment To Industrial Lease Agreement dated December 30, 1999 shall hereinafter collectively be referred to as the "Lease".
WHEREAS, Landlord and Tenant desire to extend the Term of the Lease and to modify certain other terms and conditions as set forth below.
NOW, THEREFORE, for and in consideration of Ten and No/100 Dollars ($10.00), the mutual covenants contained herein and other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the parties hereto agree as follows:
1. All capitalized terms used in this Amendment shall have the meanings ascribed thereto in the Lease unless otherwise set forth herein.
2. The Term of the Lease shall be extended for a period of five (5 ) years beginning January 1, 2004 (the "Extension Commencement Date") such that the expiration date of the Lease Term shall be December 31, 2008 ("Expiration Date") unless terminated earlier in accordance with the Lease.
3. Beginning upon the Extension Commencement Date the Base Rent shall be paid pursuant to the Lease through the Expiration Date. Notwithstanding anything in Section 1(d) of the Lease to the contrary, from and after the Extension Commencement Date, the following Annual Base Rent shall be due with respect to the Demised Premises, as pursuant to the terms hereof:
Extension Commencement Date - December 31, 2008 $572,260.00
4. Notwithstanding anything in Section (e) of the Lease to the contrary, from and after the Extension Commencement Date, the following Monthly Base Rent
Installments shall be due with respect to the Demised Premises, as pursuant to the terms hereof:
Extension Commencement Date - December 31, 2008 $ 47,688.33
5. Termination Option: Provided no Event of Default shall then exist and no condition shall then exist which with the passage of time or giving of notice, or both, would constitute an Event of Default, Tenant shall have the right at any time on or before October 1, 2006 to send Landlord irrevocable written notice (the "Termination Notice") that Tenant has elected to terminate this Lease effective on April 30, 2007. If Tenant elects to terminate this Lease pursuant to the immediately preceding sentence, the effectiveness of such termination shall be conditioned upon Tenant paying to Landlord $190,000.00 contemporaneously with Tenant's delivery of the Termination Notice to Landlord. Such amount is consideration for Tenant's option to terminate and shall not be applied to rent or any other obligation of Tenant. Landlord and Tenant shall be relieved of all obligations accruing under this Lease after the effective date of such termination but not any obligations accruing under this Lease prior to the effective date of such termination.
6. Renewal Options: See attached Addendum 1 captioned "Two Renewal Options at Market".
7. Landlord shall furnish or perform, at its sole cost and expense, those certain improvements to the Demised Premises using building standard materials as follows:
1. Provide a discretionary allowance in the amount of $50,000 to be applied toward miscellaneous improvements within the Demised Premises with funds allocated on or before December 31, 2004 supported by an invoice requesting payment.
2. Provide and install seven (7) 35,000 lb. mechanical pit style levelers at doors # 1, 2, 3, 5, 7, 9 & 11. Repair damage to all dock
doors, seals, and shelters including roll-up door at tunnel. Provide and install seven (7) new shelters at dock doors receiving new pit leveler.
3. Relocate existing furnace control from aisle BQ11911 to back building wall.
4. Inspect and/or service all existing roof mounted exhaust fans.
5. Relocate up to 65 existing warehouse light fixtures to the center of the aisle as designated in walk-through. All existing light fixtures to be made operational.
6. Install a 12'x6' awning at employee entrance.
7. Construct a new 10'x10' office at employee entrance. New office to have VCT flooring, acoustic ceiling, and self-contained heatpump/ac unit/ or provide self-contained modular unit.
8. Tape, float, and paint around all existing warehouse mandoors along south elevation.
9. Re-carpet existing carpeted areas within the existing east office area including replacing VCT in breakroom; replace vent in east office restroom; replace any damaged ceiling tile and clean air vents in east and west office areas; install counter for sinks in east office restrooms; paint all interior office walls and door frames of east and west office areas.
10. Install one (1) view window at existing clerk's office.
11. Provide bollard and chain at west driveway to limit access. Lock and key to be controlled by Tenant but in accordance with all legal requirements.
12. Repair pitting and depressions around existing building clean outs/inspection covers at south dock at Landlord's reasonable discretion.
13. Repair cracks in concrete drive-in ramp at Landlord's reasonable discretion.
8. Notwithstanding the provisions of Paragraph 9 of Exhibit C of the Lease, captioned "Forklift Connector Enclosure", in the event Landlord, at Landlord's discretion, elects to demolish and remove the Connector, Tenant shall not be obligated to reimburse Landlord for the cost of such demolition.
9. Effective as of the Amendment Date, Section 1 (m) of the Lease shall be deleted in its entirety and the following shall be inserted in lieu thereof:
(m) Address for notice: Landlord: ProLogis North Carolina Limited Partnership 14100 East 35th Place Aurora, CO 80011 Tenant: Priority Fullfillment Services, Inc. (PFS web) Attn: Scott Talley 4638 East Shelby Drive Memphis, TN 38017 |
10. Effective as of the Amendment Date, Section 1 (n) of the Lease shall be deleted in its entirety and the following shall be inserted in lieu thereof:
(n) Address for rental payments: ProLogis P.O. Box 198267 Atlanta, GA 30384-8267
11. Notwithstanding the provisions of the Lease (Paragraph 13 of the First Amendment To Industrial Lease Agreement), Tenant shall not be responsible to restore the demising wall described in said paragraph.
12. Except for Commercial Tennessee, Inc., whose commission shall be paid by Landlord in accordance with a separate written agreement, Landlord and Tenant each represents and warrants to the other than neither party has engaged or had any conversations or negotiations with any broker, finder or other third party concerning the matters set forth in this Amendment who would be entitled to any commission or fee base on the execution of this Amendment. Landlord and Tenant each hereby indemnifies the other against and from any claims for any brokerage commissions and all costs, expenses and liabilities in connection therewith, including, without limitation, reasonable attorneys' fees and expenses, for any breach of the foregoing.
13. With the exception of those terms and conditions specifically modified and amended herein, the Lease as modified shall remain in full force and effect in accordance with all its terms and conditions. In the event of any conflict between the terms and provisions of this Second Amendment To Industrial Lease and the terms and provisions of the Lease as modified, the terms and provisions of this Second Amendment To Industrial Lease shall supersede and control.
14. This Amendment shall be governed by and construed in accordance with the laws of the State of Tennessee.
15. Any obligation or liability whatsoever of ProLogis, a Maryland real estate investment trust, which may arise at any time under the Lease or this Second Amendment To Industrial Lease or any obligation or liability which may be incurred by it pursuant to any other instrument, transaction or undertaking contemplated hereby, shall not be personally binding upon, nor shall resort for the enforcement thereof be had to the property of, its trustees, directors, shareholders, officers, employees, or agents regardless of whether such obligation or liability is in the nature of contract, tort or otherwise.
16. For purposes of this Amendment, the term "Amendment Date" shall mean the date upon which this Amendment is signed by Landlord or Tenant, whichever is later.
IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed and sealed as of the Amendment Date.
LANDLORD:
Date:________________
ProLogis North Carolina Limited Partnership, a Delaware limited partnership By: ProLogis North Carolina (1) Incorporated, a Maryland corporation, its General Partner
By:_______________________________________ Name: Charles E. Sullivan Title: Senior Vice President
TENANT;
Date:________________
Priority Fullfillment Services, Inc., a Delaware corporation
By:__________________________ Name: Mark C. Layton Title:______________________
EXHIBIT 10.44
MODIFICATION, RATIFICATION AND EXTENSION OF LEASE
THIS MODIFICATION, RATIFICATION AND EXTENSION OF LEASE ("MRE") is made as of the _____ day of _________________, 2003, by and between SHELBY DRIVE CORPORATION, a Florida corporation ("Landlord") and PRIORITY FULFILLMENT SERVICES, INC., a Delaware corporation ("Tenant").
WHEREAS, Landlord and Tenant did enter into that certain Industrial Lease Agreement ("ILA") dated August 31, 1999 regarding the leasing by Landlord to Tenant of approximately 442,184 square feet comprising all of the building space located at 4650 Shelby Drive, Memphis, Tennessee, also known as Southpark Building N (the "Premises"); and
WHEREAS, Landlord and Tenant do desire to modify, ratify and extend the ILA as set forth herein.
NOW, THEREFORE, the undersigned do desire to modify, ratify and extend the ILA as set forth below:
1. The commencement date of this MRE shall be January 1, 2004 (the "Commencement Date"). Until the Commencement Date, the terms of the ILA shall remain in full force and effect. After the Commencement Date, the terms of the ILA shall be modified and extended as set forth herein.
2. The new lease term shall be five (5) years ("Lease Term") beginning on January 1, 2004 and ending December 31, 2008.
3. The annual base rent beginning the Commencement Date shall be $2.60 per square feet for an annual base rent for the premises of One Million One Hundred Forty-Nine Thousand Six Hundred Seventy-Eight and no/100ths Dollars ($1,149,678.00), payable in monthly base rent installments of Ninety-Five Thousand Eight Hundred Six and 50/100ths Dollars ($95,806.50), payable in advance and due on the first day of each month during the Lease Term beginning the Commencement Date.
4. Tenant shall have a one-time option to cancel the Lease effective April 30, 2007 so long as Tenant has provided Landlord written notice on or before November 1, 2006 (the "Cancellation Notice"). Tenant shall pay to Landlord simultaneously with the Cancellation Notice a cancellation fee of Three Hundred Eighty Thousand and no/100ths Dollars ($380,000.00), which shall not release Tenant from the obligation to pay all sums due under the ILA until April 30, 2007.
5. Landlord shall provide to Tenant an allowance of up to Forty-Three Thousand Two Hundred Sixty-Eight and no/100ths Dollars ($43,268.00) for the replacement of condenser coils in eight (8) of the existing HVAC units.
6. Landlord shall have the roof, which is currently under warranty, inspected by the manufacturer and repair any existing leaks.
7. Landlord shall provide an allowance to Tenant of up to Thirteen Thousand Eight Hundred Ninety and no/100ths Dollars ($13,890.00) for the repair of existing cracks in the parking lot. Landlord shall approve in advance the contractor and the work to be performed.
8. Landlord agrees to paint the upper section of the front fascia panel to eliminate the discoloration around the PFS sign and logo.
9. Landlord shall provide an allowance of up to $110,000.00 for any additional improvements required by Tenant (the "Discretionary Tenant Improvement Allowance"). Landlord shall require Tenant to utilize the Discretionary Tenant Improvement Allowance on or before March 31, 2004. Up to 50% of any remaining Discretionary Tenant Improvement Allowance after March 31, 2004 may be used to offset rent.
10. Tenant shall have the right to extend the Lease Term for two
(2) three-year options under the following terms and conditions:
a. Tenant shall give Landlord at least six (6) months' written notice prior to the end of the then current lease term of Tenant's decision to exercise such option to renew (the "Option Notice").
b. Tenant shall not be in default under the Lease at the time of such Option Notice.
c. The first renewal option ("First Renewal Option") shall have a base rental rate equal to 95% of the then current market rate, but in no case shall it be less than the rental rate during the initial Lease Term.
d. The second renewal option ("Second Renewal Option") shall have a base rental rate equal to the then current market rate, but in no case less than the base rental rate during the First Renewal Option.
11. Notices to Landlord shall be delivered to the following address:
Shelby Drive Corporation Attention: Mr. Ed Daley c/o L&B Realty Advisors, Inc. 8750 N. Central Expressway, Suite 800 Dallas, Texas 75231
With copy to:
Weston Management Company
P.O. Box 17847
Memphis, Tennessee 38187-0847
Attn: Lease Administrator
12. Section 40 of the ILA is deleted in its entirety.
13. Section 14 of Exhibit C to the ILA is hereby amended by adding the following: "Upon termination or expiration of this Lease, Tenant has no obligation to remove the Starter fixtures or improvements."
14. All other terms, conditions and provisions of the ILA shall remain in full force and effect unless specifically modified herein.
15. This Agreement shall be binding upon and inure to the benefit of the parties hereto, their successors and assigns.
IN WITNESS WHEREOF, the parties hereto have executed this Agreement (or have caused this Agreement to be executed by their respective officers, duly authorized to do so, on the day and year first above written.
LANDLORD:
SHELBY DRIVE CORPORATION,
a Florida corporation
By:_________________________________
Title:______________________________
TENANT:
PRIORITY FULFILLMENT SERVICES, INC.,
a Delaware corporation
By:_________________________________
Mark C. Layton
Title:______________________________
ACKNOWLEDGMENTS FOR LANDLORD AND TENANT
STATE OF ) ) ss. COUNTY OF ) |
BEFORE ME, the undersigned Notary Public in and for the State and County aforesaid, personally appeared____________________ with whom I am personally acquainted (or proved to me on the basis of satisfactory evidence) who, upon oath, acknowledged himself to be the______________ of Priority Fulfillment Services, Inc., the within named bargainor, a Delaware corporation, and that he as such________________ executed the foregoing instrument for the purposes therein contained, by signing the name of the corporation by himself as such_____________________.
WITNESS my hand and Official Seal at office this_______________day of______________________, 2003.
_____________ Notary Public _____________________ My Commission Expires: STATE OF TEXAS ) ) ss. COUNTY OF DALLAS ) |
BEFORE ME, a Notary Public in and for said County, personally appeared Edward J. Daley, known to me to be the person who, as Vice President, of Shelby Drive Corporation the corporation which executed the foregoing instrument in its capacity as Landlord, signed the same, and acknowledged to me that he did so sign said instrument in the name and upon behalf of said corporation as officer of said corporation, that the same is his free act and deed as such officer
and he was duly authorized thereunto by its board of directors, and that the seal affixed to said instrument is the corporate seal of said corporation.
IN TESTIMONY WHEREOF, I have hereunto subscribed my name, and affixed by official seal, this ______________ day of ______________, 2003.
EXHIBIT 23.1
INDEPENDENT AUDITORS CONSENT
The Board of Directors
We consent to incorporation by reference in the registration statements (Nos.
333-75764, 333-75772, 333-40020, 333-42186 and 333-46096) on Form S-8 and (No.
333-110853) on Form S-3 of PFSweb, Inc. of our report dated February 13, 2004,
except for note 3 as to which the date is March 29, 2004, with respect to the
consolidated balance sheets of PFSweb, Inc. and subsidiaries as of December 31,
2003 and 2002, and the related consolidated statements of operations,
shareholders equity and comprehensive income, and cash flows for the years
ended December 31, 2003 and 2002 and the nine-month period ended December 31,
2001 and the accompanying financial statement schedules as of December 31, 2003
and 2002 and for the years ended December 31, 2003 and 2002 and the nine-month
period ended December 31, 2001, which report appears in the December 31, 2003,
annual report on Form 10-K of PFSweb, Inc.
KPMG LLP
Dallas, Texas
PFSweb, Inc.:
March 29, 2004
EXHIBIT 31.1
CERTIFICATIONS OF PRINCIPAL EXECUTIVE OFFICER
I, Mark Layton, certify that:
1. I have reviewed this annual report on Form 10-K of PFSweb, Inc.;
2. Based on my knowledge, this report does not contain any untrue statement of
a material fact or omit to state a material fact necessary to make the
statements made, in light of the circumstances under which such statements were
made, not misleading with respect to the periods covered by this annual report;
3. Based on my knowledge, the financial statements, and other financial
information included in this report, fairly present in all material respects
the financial condition, results of operation and cash flows of the registrant
as of, and for, the periods presented in this report;
4. The registrants other certifying officer and I are responsible for
establishing and maintaining disclosure controls and procedures (as defined in
Exchange Act Rules 13a-15(e) and 15d-15(e)) for the registrant and have:
5. The registrants other certifying officer and I have disclosed, based on our
most recent evaluation of internal control over financial reporting, to the
registrants auditors and the audit committee of registrants board of
directors (or persons performing the equivalent function):
Date: March 30, 2004
PURSUANT TO 18 U.S.C. SECTION 1350
a)
Designed such disclosure controls and procedures, or caused such
disclosure controls and procedures to be designed under our supervision,
to ensure that material information relating to the registrant, including
its consolidated subsidiaries, is made known to us by others within those
entities, particularly during the period in which this report is being
prepared;
b)
Evaluated the effectiveness of the registrants disclosure controls and
procedures and presented in this report our conclusions about the
effectiveness of the disclosure controls and procedures, as of the end of
the period covered by this report based on such evaluation; and
c)
Disclosed in this report any change in the registrants internal control
over financial reporting that occurred during the registrants most recent
fiscal quarter (the registrants fourth fiscal quarter in the case of an
annual report) that has materially affected, or is reasonably likely to
materially affect, the registrants internal control over financial
reporting.
a)
All significant deficiencies and material weaknesses in the design or
operation of internal control over financial reporting which are
reasonably likely to adversely affect the registrants ability to record,
process, summarize, and report financial information; and
b)
Any fraud, whether or not material, that involves management or other
employees who have a significant role in the registrants internal control
over financial reporting.
/s/ Mark C. Layton
Chief Executive Officer
EXHIBIT 31.2
CERTIFICATIONS OF PRINCIPAL EXECUTIVE OFFICER
I, Tom Madden, certify that:
1. I have reviewed this annual report on Form 10-K of PFSweb, Inc.;
2. Based on my knowledge, this report does not contain any untrue statement of
a material fact or omit to state a material fact necessary to make the
statements made, in light of the circumstances under which such statements were
made, not misleading with respect to the periods covered by this annual report;
3. Based on my knowledge, the financial statements, and other financial
information included in this report, fairly present in all material respects
the financial condition, results of operation and cash flows of the registrant
as of, and for, the periods presented in this report;
4. The registrants other certifying officer and I are responsible for
establishing and maintaining disclosure controls and procedures (as defined in
Exchange Act Rules 13a-15(e) and 15d-15(e)) for the registrant and have:
5. The registrants other certifying officer and I have disclosed, based on our
most recent evaluation of internal control over financial reporting, to the
registrants auditors and the audit committee of registrants board of
directors (or persons performing the equivalent function):
a) All significant deficiencies and material weaknesses in the design or
operation of internal control over financial reporting which are
reasonably likely to adversely affect the registrants ability to record,
process, summarize, and report financial information; and
b) Any fraud, whether or not material, that involves management or other
employees who have a significant role in the registrants internal control
over financial reporting.
Date: March 30, 2004
PURSUANT TO 18 U.S.C. SECTION 1350
a)
Designed such disclosure controls and procedures, or caused such
disclosure controls and procedures to be designed under our supervision,
to ensure that material information relating to the registrant, including
its consolidated subsidiaries, is made known to us by others within those
entities, particularly during the period in which this report is being
prepared;
b)
Evaluated the effectiveness of the registrants disclosure controls and
procedures and presented in this report our conclusions about the
effectiveness of the disclosure controls and procedures, as of the end of
the period covered by this report based on such evaluation; and
c)
Disclosed in this report any change in the registrants internal control
over financial reporting that occurred during the registrants most recent
fiscal quarter (the registrants fourth fiscal quarter in the case of an
annual report) that has materially affected, or is reasonably likely to
materially affect, the registrants internal control over financial
reporting.
/s/ Thomas J. Madden
Chief Financial Officer
EXHIBIT 32.1
CERTIFICATIONS PURSUANT TO 18 U.S.C. SECTION 1350, AS ADOPTED PURSUANT TO SECTION 906
Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 (subsections (a)
and (b) of Section 1350, Chapter 63 of Title 18, United States Code), each of
the undersigned officers of PFSweb, Inc. (the Company), does hereby certify
that:
The Annual Report on Form 10-K for the year ended December 31, 2003 (the
Form 10-K) of the Company fully complies with the requirements of Section
13(a) or 15(d), as applicable, of the Securities Exchange Act of 1934 and the
information contained in the Form 10-K fairly presents, in all material
respects, the financial condition and results of operations of the Company as
of, and for, the periods presented in the Form 10-K.
The foregoing certification is being furnished as an exhibit to the Form 10-K
pursuant to Item 601(b)(32) of Regulation S-K and Section 906 of the
Sarbanes-Oxley Act of 2002 (subsections (a) and (b) of Section 1350, Chapter 63
of Title 18, United States Code) and, accordingly, is not being filed as part
of the Form 10-K for purposes of Section 18 of the Securities Exchange Act of
1934, as whether made before or after the date hereof, regardless of any
general incorporation language in such filing.
A signed original of this written statement required by Section 906 has been
provided to PFSweb, Inc. and will be retained by PFSweb, Inc. and furnished to
the Securities and Exchange Commission or its staff upon request.
OF THE SARBANES-OXLEY ACT OF 2002
March 30, 2004
/s/ Mark C. Layton
Mark C. Layton
Chief Executive Officer
March 30, 2004
/s/ Thomas J. Madden
Thomas J. Madden
Chief Financial Officer