StarTek, Inc. (Form: 10-Q, Received: 05/10/2016 18:05:34)

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UNITED STATES SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

Form 10-Q

(Mark One)



x	QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended March 31, 2016



o	TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from to

Commission file number 1-12793

StarTek, Inc.

(Exact name of registrant as specified in its charter)



Delaware		84-1370538
(State or other jurisdiction of		(I.R.S. employer
incorporation or organization)		Identification No.)

8200 E. Maplewood Ave., Suite 100
Greenwood Village, Colorado		80111
(Address of principal executive offices)		(Zip code)

(303) 262-4500

(Registrant’s telephone number, including area code)

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes x No o

Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Website, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files). Yes x No o

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See definitions of “large accelerated filer,” “accelerated filer” and “smaller reporting company” in Rule 12b-2 of the Exchange Act.



Large accelerated filer o		Accelerated filer x

Non-accelerated filer o		Smaller reporting company o
(Do not check if a smaller reporting company)

Indicate by checkmark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act). Yes o No x

As of May 3, 2016 , there were 15,717,179 shares of Common Stock outstanding.

STARTEK, INC. AND SUBSIDIARIES

TABLE OF CONTENTS

FORM 10-Q



	PART I - FINANCIAL INFORMATION

ITEM 1.	FINANCIAL STATEMENTS	Page
	Consolidated Statements of Comprehensive Income (Loss) for the Three Months Ended March 31, 2016 and 2015 (Unaudited)	2
	Consolidated Balance Sheets as of March 31, 2016 (Unaudited) and December 31, 2015	3
	Consolidated Statements of Cash Flows for the Three Months Ended March 31, 2016 and 2015 (Unaudited)	4
	Notes to Consolidated Financial Statements (Unaudited)	5
ITEM 2.	Management's Discussion and Analysis of Financial Condition and Results of Operations	12
ITEM 3.	Quantitative and Qualitative Disclosures About Market Risk	16
ITEM 4.	Controls and Procedures	17

	PART II - OTHER INFORMATION

ITEM 1A.	Risk Factors	17
ITEM 6.	Exhibits	18
SIGNATURES		19

NOTE ABOUT FORWARD-LOOKING STATEMENTS

This Quarterly Report on Form 10-Q may contain forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, including the following:


•	certain statements, including possible or assumed future results of operations, in “Management’s Discussion and Analysis of Financial Condition and Results of Operations”;


•	any statements regarding the prospects for our business or any of our services;


•	any statements preceded by, followed by or that include the words “may,” “will,” “should,” “seeks,” “believes,” “expects,” “anticipates,” “intends,” “continue,” “estimate,” “plans,” “future,” “targets,” “predicts,” “budgeted,” “projections,” “outlooks,” “attempts,” “is scheduled,” or similar expressions; and


•	other statements regarding matters that are not historical facts.

Our business and results of operations are subject to risks and uncertainties, many of which are beyond our ability to control or predict. Because of these risks and uncertainties, actual results may differ materially from those expressed or implied by forward-looking statements, and investors are cautioned not to place undue reliance on such statements, which speak only as of the date thereof. Important factors that could cause actual results to differ materially from our expectations and may adversely affect our business and results of operations, include, but are not limited to, those items described herein or set forth in Item 1A. “Risk Factors” appearing in our Annual Report on Form 10-K for the year ended December 31, 2015 and this Quarterly Report on Form 10-Q for the quarter ended March 31, 2016. Unless otherwise noted in this report, any description of “us," “we,” or "our," refers to StarTek, Inc. ("STARTEK") and its subsidiaries.

PART I - FINANCIAL INFORMATION

ITEM 1. FINANCIAL STATEMENTS

STARTEK, INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (LOSS)

(In thousands, except per share data)

(Unaudited)



	Three Months Ended March 31,
	2016			2015
Revenue	$	78,035		$	63,653
Cost of services	69,647			57,536
Gross profit	8,388			6,117
Selling, general and administrative expenses	7,781			8,061
Restructuring charges	12			806
Operating income (loss)	595			(2,750		)
Interest and other (expense) income, net	(439		)	(238		)
Income (loss) before income taxes	156			(2,988		)
Income tax expense	125			187
Net income (loss)	$	31		$	(3,175	)
Other comprehensive income (loss), net of tax:	156
Foreign currency translation adjustments	21			(67		)
Change in fair value of derivative instruments	258			8
Comprehensive income (loss)	$	310		$	(3,234	)

Net income (loss) per common share - basic	$	—		$	(0.21	)
Weighted average common shares outstanding - basic	15,699			15,417

Net income (loss) per common share - diluted	$	—		$	(0.21	)
Weighted average common shares outstanding - diluted	15,956			15,417

See Notes to Consolidated Financial Statements.

STARTEK, INC. AND SUBSIDIARIES

CONSOLIDATED BALANCE SHEETS

(In thousands, except share data)

(Unaudited)



	March 31,			December 31,
	2016			2015
ASSETS
Current assets:
Cash and cash equivalents	$	830		$	2,626
Trade accounts receivable, net	53,879			57,940
Prepaid expenses	2,410			2,019
Other current assets	1,488			1,433
Total current assets	$	58,607		$	64,018
Property, plant and equipment, net	27,751			30,364
Long-term deferred income tax assets	378			479
Intangible assets, net	7,551			7,847
Goodwill	9,077			9,148
Other long-term assets	2,468			2,948
Total assets	$	105,832		$	114,804
LIABILITIES AND STOCKHOLDERS’ EQUITY
Current liabilities:
Accounts payable	$	8,897		$	9,470
Accrued liabilities:
Accrued employee compensation and benefits	9,530			12,066
Other accrued liabilities	3,103			3,103
Line of credit	26,855			32,214
Derivative liability	113			524
Other current debt	3,604			3,497
Other current liabilities	1,297			1,560
Total current liabilities	53,399			62,434
Deferred rent	1,569			1,629
Deferred income tax liabilities	317			393
Other debt	7,548			8,189
Other liabilities	235			234
Total liabilities	63,068			72,879
Commitments and contingencies
Stockholders’ equity:
Common stock, 32,000,000 non-convertible shares, $0.01 par value, authorized; 15,712,719 and 15,699,398 shares issued and outstanding at March 31, 2016 and December 31, 2015, respectively	$	157		$	157
Additional paid-in capital	78,967			78,439
Accumulated other comprehensive loss	(71		)	(351		)
Accumulated deficit	(36,289		)	(36,320		)
Total stockholders’ equity	$	42,764		$	41,925
Total liabilities and stockholders’ equity	$	105,832		$	114,804

See Notes to Consolidated Financial Statements.

STARTEK, INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF CASH FLOWS

(In thousands)

(Unaudited)



	Three Months Ended March 31,
	2016			2015
Operating Activities
Net income (loss)	$	31		$	(3,175	)
Adjustments to reconcile net loss to net cash (used in) provided by operating activities:
Depreciation and amortization	3,230			3,036
Share-based compensation expense	489			496
Amortization of deferred gain on sale leaseback transaction	—			(57		)
Deferred income taxes	51			26
Income tax benefit related to other comprehensive income	(166		)	—
Changes in operating assets and liabilities:
Trade accounts receivable, net	4,078			270
Prepaid expenses and other assets	362			(1,561		)
Accounts payable	(268		)	1,441
Accrued and other liabilities	(2,943		)	46
Net cash provided by operating activities	4,864			522

Investing Activities
Purchases of property, plant and equipment	(411		)	(3,509		)
Cash paid for acquisition of businesses	(217		)	(234		)
Net cash used in investing activities	(628		)	(3,743		)

Financing Activities
Proceeds from the issuance of common stock	39			52
Proceeds from line of credit	76,400			66,082
Principal payments on line of credit	(81,759		)	(61,436		)
Principal payments on other debt	(700		)	(291		)
Net cash (used in) provided by financing activities	(6,020		)	4,407
Effect of exchange rate changes on cash	(12		)	(27		)
Net (decrease) increase in cash and cash equivalents	(1,796		)	1,159
Cash and cash equivalents at beginning of period	$	2,626		$	5,306
Cash and cash equivalents at end of period	$	830		$	6,465

See Notes to Consolidated Financial Statements.

STARTEK, INC. AND SUBSIDIARIES

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

MARCH 31, 2016

(In thousands, except share and per share data)

(Unaudited)

1. BASIS OF PRESENTATION AND SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

The accompanying unaudited consolidated financial statements have been prepared in accordance with accounting principles generally accepted in the United States of America ("GAAP") for interim financial information and instructions to Form 10-Q and Article 10 of Regulation S-X. Accordingly, they do not include all information and footnotes required by GAAP for complete financial statements. These financial statements reflect all adjustments (consisting only of normal recurring entries, except as noted) which, in the opinion of management, are necessary for fair presentation. Operating results for the three months ended March 31, 2016 , are not necessarily indicative of operating results that may be expected during any other interim period of 2016 or the year ending December 31, 2016.

The consolidated balance sheet as of December 31, 2015, included herein was derived from the audited financial statements as of that date, but does not include all disclosures including notes required by GAAP. As such, the information included in this quarterly report on Form 10-Q should be read in conjunction with the consolidated financial statements and accompanying notes included in our Annual Report on Form 10-K for the fiscal year ended December 31, 2015.

Unless otherwise noted in this report, any description of "us," "we," or "our," refers to StarTek, Inc. and its subsidiaries. Financial information in this report is presented in U.S. dollars.

Reclassification

Certain amounts for 2015 have been reclassified in the consolidated balance sheets to conform to the 2016 presentation.

Use of Estimates

The preparation of our consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts included in the financial statements and accompanying notes. Estimates and assumptions are reviewed periodically, and the effects of revisions are reflected in the period they are determined to be necessary.

Recent Accounting Pronouncements

In March 2016, the Financial Accounting Standards Board ("FASB") issued Accounting Standards Update ("ASU") 2016-09, Compensation - Stock Compensation (Topic 718) ("ASU 2016-09"), Improvements to Employee Share-Based Payment Accounting. The amendments in ASU 2016-09 address multiple aspects of the accounting for share-based payment transactions, including income tax consequences, classification of awards as either equity or liability, and classification on the statements of cash flows. This ASU is effective for annual periods beginning after December 15, 2017, and interim periods within annual periods beginning after December 15, 2018. Early adoption is permitted in any interim or annual period. An entity that elects early adoption must adopt all of the amendments in the same period, and any adjustments should be reflected as of the beginning of the fiscal year that includes the interim period. We are currently evaluating the impact that the adoption of ASU 2016-09 will have on our financial condition, results of operations and cash flows.

In February 2016, FASB issued ASU 2016-02, Leases (Topic 842) (“ASU 2016-02”). These amendments require the recognition of lease assets and lease liabilities on the balance sheet by lessees for those leases currently classified as operating leases under ASC 840 “Leases”. These amendments also require qualitative disclosures along with specific quantitative disclosures. These amendments are effective for fiscal years beginning after December 15, 2018, including interim periods within those fiscal years. Early application is permitted. Entities are required to apply the amendments at the beginning of the earliest period presented using a modified retrospective approach. We are currently evaluating the impact that the adoption of ASU 2016-02 will have on our financial condition, results of operations and cash flows.

In November 2015, the FASB issued ASU No. 2015-17, Income Taxes - Balance Sheet Classification of Deferred Taxes (Topic 740) ("ASU No. 2015-17"). ASU No. 2015-17 requires deferred tax liabilities and assets to be classified as noncurrent in the consolidated balance sheets and is effective for interim and annual periods beginning after December 15, 2016, with early adoption permitted. It may be applied either prospectively to all deferred tax liabilities and assets or retrospectively to all periods presented. We early adopted this ASU for the first quarter of 2016, and we applied it retrospectively to 2015 for comparability.

In May 2014, the FASB issued ASU 2014-09, Revenue from Contracts with Customers (Topic 606) ("ASU 2014-09"). ASU 2014-09 amends the guidance for revenue recognition to replace numerous, industry-specific requirements and converges areas under this topic with those of the International Financial Reporting Standards. The ASU implements a five-step process for customer contract revenue recognition that focuses on transfer of control, as opposed to transfer of risk and rewards. The amendment also requires enhanced disclosures regarding the nature, amount, timing and uncertainty of revenues and cash flows from contracts with customers. Other major provisions include the capitalization and amortization of certain contract costs, ensuring the time value of money is considered in the transaction price, and allowing estimates of variable consideration to be recognized before contingencies are resolved in certain circumstances. The amendments in this ASU are effective for reporting periods beginning after December 15, 2016; however, in July 2015, the FASB agreed to delay the effective date by one year. The proposed deferral may permit early adoption, but would not allow adoption any earlier than the original effective date of the standard. Entities can transition to the standard either retrospectively or as a cumulative-effect adjustment as of the date of adoption. We are currently assessing the impact the adoption of ASU 2014-09, including possible transition alternatives, will have on our consolidated financial statements.

2. ACQUISITION

On June 1, 2015, we acquired 100% of the membership interests of Accent Marketing Services, L.L.C. ("ACCENT") for $17,492 . During the first quarter of 2016, we finalized the valuation of the identifiable assets acquired and liabilities assumed as of the acquisition date, resulting in an immaterial adjustment to Accounts payable and Goodwill. Final asset and liability amounts are shown below:



	Amount
Accounts receivable	$	9,441
Fixed assets	2,649
Prepaid expenses and other assets	201
Customer relationships	5,240
Trade name	850
Goodwill	4,941
Accounts payable	(5,503		)
Other accrued expenses and current liabilities	(327		)
Total preliminary purchase price allocation	$	17,492

The customer relationships and trade name have useful lives of eight and six years, respectively. The goodwill recognized was attributable to, among other things, the acquired workforce, increased utilization of our global delivery platform and expected synergies. Goodwill of $4,941 was assigned to our Domestic segment.

The following table presents the unaudited pro forma information assuming the acquisition of ACCENT occurred on January 1, 2014. The unaudited pro forma information is not necessarily indicative of the results of operations that would have been achieved if the acquisition and related borrowings had taken place on January 1, 2014:



	Three Months Ended March 31,
	2015
Revenues	$	79,216
Net loss	$	(5,120	)
Net loss per common share - basic and diluted	(0.33		)
Weighted average common shares outstanding - basic and diluted	15,417

These amounts have been calculated to reflect the additional amortization and interest expense that would have been incurred assuming the borrowings occurred on January 1, 2014, together with the consequential tax effects.

3. GOODWILL AND INTANGIBLE ASSETS

Goodwill

Total goodwill of $ 9,077 is assigned to our Domestic segment. We perform a goodwill impairment analysis at least annually (in the fourth quarter of each year) unless indicators of impairment exist in interim periods. In 2015, we concluded that goodwill was not impaired. No indicators of impairment exist as of March 31, 2016.

Intangible Assets

The following table presents our intangible assets as of March 31, 2016 :



	Gross Intangibles		Accumulated Amortization		Net Intangibles		Weighted Average Amortization Period (years)
Developed technology	$	390	$	146	$	244	3.00
Customer relationships	7,550		1,112		6,438		4.02
Trade names	1,050		181		869		3.07
	$	8,990	$	1,439	$	7,551	3.88

Expected future amortization of intangible assets as of March 31, 2016 is as follows:




Year Ending December 31,	Amount
Remainder of 2016	$	855
2017	1,140
2018	1,139
2019	1,131
2020	1,128
Thereafter	2,158

4. RESTRUCTURING CHARGES

Restructuring Charges

The table below summarizes the balance of accrued restructuring costs, which is included in other accrued liabilities in our consolidated balance sheets, and the changes during the three months ended March 31, 2016 :



	Facility-Related and Employee-Related Costs
		Domestic			Nearshore			Total
Balance as of December 31, 2015		$	802		$	112		$	914
Expense (reversal)		(110		)	—			(110		)
Payments		(376		)	(23		)	(399		)
Balance as of March 31, 2016		$	316		$	89		$	405

Domestic Segment

In 2015, we made the decision to close the Kansas City, Missouri site and ACCENT's former headquarters office in Jeffersonville, Indiana. In conjunction with the ACCENT acquisition, we also eliminated a number of positions that were considered redundant. We established restructuring reserves for employee related costs of $1,289 at the time the decisions were made, and facility related costs of $272 at the time the facilities were vacated. We expect to pay the remaining costs by the end of the third quarter of 2016.

Nearshore Segment

During 2015, we pursued opening additional capacity in our nearshore segment. When it became evident that this additional capacity was not necessary, we decided to abandon the plan and establish a restructuring reserve of $112 for the remaining facility costs. We expect the remaining costs to be paid during 2016.

5. NET INCOME (LOSS) PER SHARE

Basic net income (loss) per common share is computed on the basis of our weighted average number of common shares outstanding. Diluted net income per share is computed on the basis of our weighted average number of common shares outstanding plus the effect of dilutive stock options and non-vested restricted stock using the treasury stock method. Securities totaling 2,630,774 and 2,493,720 for the three months ended March 31, 2016 and 2015 , respectively, have been excluded from our calculation because their effect would have been anti-dilutive.

6. PRINCIPAL CLIENTS

The following table represents revenue concentration of our principal clients:



	Three Months Ended March 31,
	2016				2015
	Revenue		Percentage		Revenue		Percentage
T-Mobile USA, Inc.	$	16,017	20.5	%	$	18,089	28.4	%
Sprint / United Management Co.	$	10,871	13.9	%	$	—	—	%
AT&T Services, Inc. and AT&T Mobility, LLC	$	10,487	13.4	%	$	10,740	16.9	%
Comcast Cable Communications Management, LLC	$	7,216	9.2	%	$	8,878	13.9	%

We enter into contracts and perform services with our major clients that fall under the scope of master service agreements (MSAs) with statements of work (SOWs) specific to each line of business. These MSAs and SOWs may automatically renew or be extended by mutual agreement and are generally terminable by the customer or us with prior written notice.

Effective July 1, 2011, we entered into a MSA with T-Mobile. It has an initial term of five years and will automatically renew for additional one -year periods thereafter. It may be terminated by T-Mobile upon 90 days written notice.

Effective July 1, 2011, ACCENT, a business we acquired in 2015, entered into a MSA with Sprint. It has an initial term of three years and automatically renews for additional one -month periods thereafter. It may be terminated by Sprint upon 30 days written notice.

On January 25, 2013, we entered into a MSA with AT&T Services, Inc., that expires June 30, 2016, but may be terminated by AT&T with written notice. Currently there are a number of SOWs for several different lines of AT&T business. These SOWs expire prior to 2018.

Effective June 22, 2013, we entered into a MSA with Comcast. The agreement has an initial term of one year and will automatically renew for additional one -year periods unless either party gives 90 days written notice of cancellation. The contract was renewed for the year ending June 22, 2016.

To limit credit risk, management performs periodic credit analyses and maintains allowances for uncollectible accounts as deemed necessary. Under certain circumstances, management has required clients to pre-pay for services. As of March 31, 2016, management does not believe that any significant credit risk exists.

7. DERIVATIVE INSTRUMENTS

We use derivatives to partially offset our business exposure to foreign currency exchange risk. We enter into foreign currency forward contracts to hedge our anticipated operating commitments that are denominated in foreign currencies. The contracts cover periods commensurate with expected exposure, generally three to twelve months. The market risk exposure is essentially limited to risk related to currency rate movements. We operate in Canada, Jamaica, and the Philippines, where the functional currencies are the Canadian dollar, the Jamaican dollar, and the Philippine peso, respectively, which are used to pay labor and other operating costs in those countries. We provide funds for these operating costs as our client contracts generate revenues, which are paid in U.S. dollars. In Honduras, our functional currency is the U.S. dollar and the majority of our costs are denominated in U.S. dollars. We have elected to designate our derivatives as cash flow hedges in order to associate the results of the hedges with forecasted expenses.

Unrealized gains and losses are recorded in accumulated other comprehensive income (“AOCI”) and will be re-classified to operations as the forecasted expenses are incurred, typically within one year. During the three months ended March 31, 2016 and 2015 , our cash flow hedges were highly effective and hedge ineffectiveness was not material.

The following table shows the notional amount of our foreign exchange cash flow hedging instruments as of March 31, 2016 :

Derivative assets and liabilities associated with our hedging activities are measured at gross fair value as described in Note 8, "Fair Value Measurements," and are reflected as separate line items in our consolidated balance sheets.

8. FAIR VALUE MEASUREMENTS

The fair value hierarchy prioritizes the inputs to valuation techniques used to measure fair value. The hierarchy requires that the Company maximize the use of observable inputs and minimize the use of unobservable inputs. The levels of the fair value hierarchy are described below:

Level 1 - Quoted prices for identical instruments traded in active markets.

Level 2 - Quoted prices for similar instruments in active markets, quoted prices for identical or similar instruments in markets that are not active, and model-based valuation techniques for which all significant assumptions are observable in the market.

Level 3 - Unobservable inputs that cannot be supported by market activity and that are significant to the fair value of the asset or liability, such as the use of certain pricing models, discounted cash flow models and similar techniques that use significant assumptions. These unobservable inputs reflect our own estimates of assumptions that market participants would use in pricing the asset or liability.

Derivative Instruments

The values of our derivative instruments are derived from pricing models using inputs based upon market information, including contractual terms, market prices and yield curves. The inputs to the valuation pricing models are observable in the market, and as such the derivatives are classified as Level 2 in the fair value hierarchy.

The following tables set forth our assets and liabilities measured at fair value on a recurring basis by level within the fair value hierarchy.



	As of March 31, 2016
	Level 1		Level 2		Level 3		Total
Derivative liabilities:
Foreign exchange contracts	$	—	$	113	$	—	$	113



	As of December 31, 2015
	Level 1		Level 2		Level 3		Total
Derivative liabilities:
Foreign exchange contracts	$	—	$	524	$	—	$	524

9. DEBT

Secured Revolving Credit Facility

On April 29, 2015, we entered into a secured revolving credit facility ("Credit Agreement") with BMO Harris Bank N.A. ("Administrative Agent" or "Lender"). The Credit Agreement is effective through April 2020 and we may borrow the lesser of the borrowing base calculation and $ 50,000 . As long as no default has occurred and with the Administrative Agent’s consent, we may increase the maximum availability to $ 70,000 in $ 5,000 increments. We may request letters of credit under the Credit Agreement in an aggregate amount equal to the lesser of the borrowing base calculation (minus outstanding advances) and $5,000 . The borrowing base is generally defined as 85% of our eligible accounts receivable less certain reserves as defined in the Credit Agreement.

Our borrowings bear interest at one-month LIBOR plus 1.75% to 2.50% , depending on current availability. We will pay letter of credit fees equal to the applicable margin times the daily maximum amount available to be drawn under all letters of credit outstanding and a monthly unused fee at a rate per annum of 0.25% on the aggregate unused commitment.

The Credit Agreement contains standard affirmative and negative covenants that may limit or restrict our ability to sell assets, incur additional indebtedness and engage in mergers and acquisitions, and includes the following financial covenants:


•	During fiscal year 2016, maintaining certain EBITDA thresholds if a reporting trigger period commences,


•	Beginning in 2017, maintaining a minimum consolidated fixed charge coverage ratio of 1.10 to 1.00 if a reporting trigger period commences, and


•	Limiting non-financed capital expenditures to $5,000 for fiscal years 2016 and thereafter.

We were in compliance with all such covenants as of March 31, 2016 .

As of March 31, 2016 , we had $ 26,855 of outstanding borrowings and our remaining borrowing capacity was $15,322 .

Other debt

From time to time and when management believes it to be advantageous, we may enter into other arrangements to finance the purchase or construction of capital assets. These obligations are included on our consolidated balance sheets in Other current debt and Other debt, as applicable.

10. SHARE-BASED COMPENSATION

Our share-based compensation arrangements include grants of stock options, restricted stock awards and deferred stock units under the StarTek, Inc. 2008 Equity Incentive Plan and our Employee Stock Purchase Plan. The compensation expense that has been charged against income for such awards for the three months ended March 31, 2016 was $489 , and for the three months ended March 31, 2015 was $ 496 , and is included in Selling, general and administrative expenses. As of March 31, 2016 , there was $1,308 of total unrecognized compensation expense related to nonvested awards, which is expected to be recognized over a weighted-average period of 2.01 years.

11. ACCUMULATED OTHER COMPREHENSIVE LOSS

Accumulated other comprehensive loss consisted of the following items:



	Foreign Currency Translation Adjustment			Derivatives Accounted for as Cash Flow Hedges			Total
Balance at December 31, 2015	$	1,533		$	(1,884	)	$	(351	)
Foreign currency translation	34						34
Reclassification to operations				305			305
Unrealized gains (losses)				107			107
Tax provision (benefit)	(13		)	(153		)	(166		)
Balance at March 31, 2016	$	1,554		$	(1,625	)	$	(71	)

Reclassifications out of accumulated other comprehensive loss for the three months ended March 31, 2016 and 2015 were as follows:



Details about Accumulated Other Comprehensive Loss Components	Amount Reclassified from Accumulated Other Comprehensive Loss				Affected Line Item in the Consolidated Statements of Operations and Comprehensive Loss
	Three Months Ended March 31,
	2016		2015
Losses on cash flow hedges
Foreign exchange contracts	$	295	$	576	Cost of services
Foreign exchange contracts	10		46		Selling, general and administrative expenses
Total reclassifications for the period	$	305	$	622

12. SEGMENT INFORMATION

We operate our business within three reportable segments based on the geographic regions in which our services are rendered. As of March 31, 2016, our Domestic segment included the operations of thirteen facilities in the U.S. and one facility in Canada. Our Offshore segment included the operations of four facilities in the Philippines and our Nearshore segment included two facilities in Honduras and one facility in Jamaica.

We primarily evaluate segment operating performance in each reporting segment based on revenue and gross profit. Certain operating expenses are not allocated to each reporting segment; therefore, we do not present income statement information by reporting segment below the gross profit level.

Information about our reportable segments for the three months ended March 31, 2016 and 2015 is as follows:



	For the Three Months Ended March 31,
	2016		2015
Revenue:
Domestic	$	49,145	$	35,624
Offshore	17,581		20,331
Nearshore	11,309		7,698
Total	$	78,035	$	63,653

Gross profit:
Domestic	$	4,824	$	2,406
Offshore	2,286		2,523
Nearshore	1,278		1,188
Total	$	8,388	$	6,117

ITEM 2. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

The following discussion and analysis should be read in conjunction with our unaudited consolidated financial statements and the related notes included elsewhere in this report, as well as the financial and other information included in our 2015 Annual Report on Form 10-K.

BUSINESS DESCRIPTION AND OVERVIEW

STARTEK is a customer engagement business process outsourcing (BPO) services provider, delivering customer care solutions in a different and more meaningful way. We use “engagement” design principles vs. traditional contact center methods, resulting in added value services that create deeper customer relationships through better customer insights and interactions for our clients. Our unique approach to Omni Channel Design and Service, Training Innovation and Analytics, allows STARTEK to deliver full life-cycle care solutions through our engagement centers around the world. Our employees, whom we call Brand Warriors, are at the forefront of our customer engagement services and represent our greatest asset. For over 25 years, STARTEK Brand Warriors have been committed to enhancing the customer experience, providing higher value and making a positive impact for our clients’ business results.

Our vision is to be the most trusted global service provider to customer-centric companies who are looking for more effective ways to engage their customers, on their terms and preferred channels with solutions that are not always available via traditional “contact center” companies.

The STARTEK Advantage System, the sum total of our customer engagement culture, customized solutions and processes, allows us to always remain focused on enhancing our clients’ customer experience, increasing customer lifetime value (CLV) and reducing total cost of ownership. STARTEK has proven results for the multiple services we provide, including sales, order management and provisioning, customer care, technical support, receivables management, and retention programs. We service client programs using a variety of multi-channel customer interaction capabilities, including voice, chat, email, social media, IVR and back-office support.

We operate our business within three reportable segments based on the geographic regions in which our services are rendered. As of March 31, 2016 , our Domestic segment included the operations of thirteen facilities in the U.S. and one facility in Canada. Our Offshore segment included the operations of four facilities in the Philippines, and our Nearshore segment included two facilities in Honduras and one facility in Jamaica.

We seek to become the trusted partner to our clients and provide meaningful, impactful customer engagement business process outsourcing ("BPO") services. Our approach is to develop relationships with our clients that are truly collaborative in nature where we are focused, flexible and proactive to their business needs. The end result is the delivery of the highest quality customer experience to our clients’ customers. To achieve sustainable, predictable, profitable growth, our strategy is to:

• grow our existing client base by deepening and broadening our relationships,

• diversify our client base by adding new clients and verticals

• improve our market position by becoming the leader in customer engagement services

• improve profitability through operational improvements, increased utilization and higher margin accounts

• expand our global delivery platform to meet our clients' needs,

• broaden our service offerings through more innovative, technology-enabled and added-value solutions

SIGNIFICANT DEVELOPMENTS DURING THE THREE MONTHS ENDED MARCH 31, 2016

None.

RESULTS OF OPERATIONS — THREE MONTHS ENDED MARCH, 2016 AND 2015

The following table summarizes our revenues and gross profit for the periods indicated, by reporting segment:



	For the Three Months Ended March 31,
	2016					2015
	(in 000s)			(% of Total)		(in 000s)			(% of Total)
Domestic:
Revenue	$	49,145		63.0	%	$	35,624		56.0	%
Gross profit	$	4,824		57.5	%	$	2,406		39.3	%
Gross profit %	9.8		%			6.8		%
Offshore:
Revenue	$	17,581		22.5	%	$	20,331		31.9	%
Gross profit	$	2,286		27.3	%	$	2,523		41.2	%
Gross profit %	13.0		%			12.4		%
Nearshore:
Revenue	$	11,309		14.5	%	$	7,698		12.1	%
Gross profit	$	1,278		15.2	%	$	1,188		19.4	%
Gross profit %	11.3		%			15.4		%
Company Total:
Revenue	$	78,035		100.0	%	$	63,653		100.0	%
Gross profit	$	8,388		100.0	%	$	6,117		100.0	%
Gross profit %	10.7		%			9.6		%

Revenue

Revenue increased by $14.4 million, from $63.7 million to $78.0 million in the first quarter of 2016. The Domestic segment increase of $13.5 million was due to $14.2 million from the acquisition of ACCENT and $7.9 million of new business and growth from existing clients, partially offset by $7.0 million of volume reductions and $1.6 million of lost programs. Offshore revenues declined by $2.8 million due to $3.0 million of volume reductions and $1.8 million of lost programs, partially offset by $2.1 million of growth from existing and new clients. The increase in the Nearshore segment of $3.6 million was due to $1.4 million of growth from existing and new clients in our Honduras facilities and $2.3 million of revenue from our Jamaica facility, partially offset by $0.1 million of volume reductions.

Gross profit

Gross profit as a percentage of revenue increased by 1.1% primarily due to the benefit of ongoing contract optimization efforts and lower site overhead costs, partially offset by costs related to new business ramps. Domestic gross profit as a percentage of revenue increased to 9.8% in 2016 from 6.8% in 2015 primarily due to the aforementioned optimization efforts and lower site overhead costs. The Offshore increase of 0.6% was primarily due to an increase in capacity utilization. The Nearshore decrease of 4.1% was due to the dilutive effects of ramping new business during the quarter.

Selling, General and Administrative Expenses

Selling, general and administrative expenses decreased by $0.3 million during the first quarter of 2016 compared to the prior year. Such expenses as a percentage of revenue decreased from 12.7% in 2015 to 10.0% in 2016 as a result of continued cost control measures.

Restructuring Charges

Restructuring charges totaled $12 thousand during the first quarter of 2016. During the first quarter of 2015, restructuring charges totaled $0.8 million, which primarily consisted of $0.7 million related to outsourcing our data centers.

Interest and Other Income (Expense), Net

Interest and other income (expense), net for the three months ended March 31, 2016 and 2015 of approximately $0.4 million and $0.2 million, respectively, primarily consists of interest expense associated with our line of credit.

Income Tax Expense

Income tax expense during the first quarter of 2016 was $0.1 million compared to $0.2 million in the first quarter of 2015. Income tax expense is primarily related to our Canadian operations. We have tax holidays in Honduras and Jamaica, and for certain facilities in the Philippines.

LIQUIDITY AND CAPITAL RESOURCES

Our primary sources of liquidity are cash flows generated by operating activities and available borrowings under our revolving credit facility. We have historically utilized these resources to finance our operations and make capital expenditures associated with capacity expansion, upgrades of information technologies and service offerings, and business acquisitions. Due to the timing of our collections of receivables due from our major customers, we have historically needed to draw on the line of credit periodically for ongoing working capital needs. We believe our cash and cash equivalents, cash from operations and available credit will be sufficient to operate our business for the next twelve months.

As of March 31, 2016, working capital totaled $5.2 million and our current ratio was 1.10:1, compared to working capital of $1.6 million and a current ratio of 1.03:1 as of December 31, 2015. The increase in working capital in 2016 was primarily driven by an increase in net cash provided by operations.

Net cash flows provided by operating activities for the three months ended March 31, 2016 was $4.9 million compared to net cash flows provided by operating activities of $0.5 million for the three months ended March 31, 2015, primarily due to increased earnings of $3.2 million and a $0.9 million increase in cash provided from working capital. Cash flows from operating activities can vary significantly from quarter to quarter depending upon the timing of operating cash receipts and payments, especially accounts receivable and accounts payable.

Net cash used in investing activities for the three months ended March 31, 2016 of $0.6 million consisted of $0.4 million for capital expenditures and $0.2 million paid for prior acquisitions. This compares to net cash used in investing activities for the three months ended March 31, 2015 of $3.7 million, which consisted of capital expenditures of $3.5 million related to facility expansions and $0.2 million related to prior acquisitions.

Net cash used in financing activities for the three months ended March 31, 2016 of $6.0 million was primarily used to pay down of our line of credit during the quarter. Net cash provided by financing activities for the three months ended March 31, 2015 was $4.4 million and was primarily due to net advances on our line of credit to fund facility expansions and pay down other debt.

Secured Revolving Credit Facility

For more information, refer to Note 9, "Debt," to our unaudited consolidated financial statements included in Item 1, "Financial Statements."

CONTRACTUAL OBLIGATIONS

There were no material changes in our contractual obligations during the first quarter of 2016.

OFF-BALANCE SHEET ARRANGEMENTS

We have no material off-balance sheet transactions, unconditional purchase obligations or similar instruments and we are not a guarantor of any other entities’ debt or other financial obligations.

VARIABILITY OF OPERATING RESULTS

We have experienced and expect to continue to experience some quarterly variations in revenue and operating results due to a variety of factors, many of which are outside our control, including: (i) timing and amount of costs incurred to expand capacity in order to provide for volume growth from existing and future clients; (ii) changes in the volume of services provided to principal clients; (iii) expiration or termination of client projects or contracts; (iv) timing of existing and future client product launches or service offerings; (v) seasonal nature of certain clients’ businesses; and (vi) variability in demand for our services by our clients depending on demand for their products or services and/or depending on our performance.

CRITICAL ACCOUNTING POLICIES AND ESTIMATES

In preparing our consolidated financial statements in conformity with GAAP, management must undertake decisions that impact the reported amounts and related disclosures. Such decisions include the selection of the appropriate accounting principles to be applied and assumptions upon which accounting estimates are based. Management applies its best judgment based on its understanding and analysis of the relevant circumstances to reach these decisions. By their nature, these judgments are subject to an inherent degree of uncertainty. Accordingly, actual results may vary significantly from the estimates we have applied.

Our critical accounting policies and estimates are consistent with those disclosed in our 2015 Annual Report on Form 10-K. Please refer to Note 1 of the Notes to the Consolidated Financial Statements in our Annual Report on Form 10-K for the year ended December 31, 2015 for a complete description of our critical accounting policies and estimates.

ITEM 3. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

Foreign Currency Exchange Risks

Market risk relating to our international operations results primarily from changes in foreign exchange rates. To address this risk, we enter into foreign currency exchange contracts. The contracts cover periods commensurate with expected exposure, generally three to twelve months, and are principally unsecured. The cumulative translation effects for subsidiaries using functional currencies other than the U.S. dollar ("USD") are included in accumulated other comprehensive loss in stockholders’ equity. Movements in non-USD currency exchange rates may negatively or positively affect our competitive position, as exchange rate changes may affect business practices and/or pricing strategies of non-U.S. based competitors.

We serve many of our U.S.-based clients in non-U.S. locations, such as Canada and the Philippines. Our client contracts are primarily priced and invoiced in USD; however, the functional currencies of our Canadian and Philippine operations are the Canadian dollar ("CAD") and the Philippine peso ("PHP"), respectively, which creates foreign currency exchange exposure.

In order to hedge our exposure to foreign currency transactions in the CAD and PHP, we had outstanding foreign currency exchange contracts as of March 31, 2016 with notional amounts totaling $4.0 million. If the USD were to weaken against the CAD and PHP by 10% from current period-end levels, we would incur a loss of approximately $0.5 million on the underlying exposures of the derivative instruments.

If we increase our operations in international markets, our exposure to potentially volatile movements in foreign currency exchange rates would also increase. The economic impact of foreign currency exchange rate movements is linked to variability in real growth, inflation, governmental actions and other factors. These changes, if significant, could cause us to adjust our foreign currency risk strategies.

Interest Rate Risk

At March 31, 2016 , we had a $50.0 million secured credit facility with BMO Harris Bank. The interest rate on our credit facility is variable based upon the LIBOR index, and, therefore, is affected by changes in market interest rates. If the LIBOR increased 100 basis points, there would not be a material impact to our unaudited consolidated financial statements.

During the three months ended March 31, 2016 , there were no material changes in our market risk exposure.

ITEM 4. CONTROLS AND PROCEDURES

Evaluation of disclosure controls and procedures. As of March 31, 2016 , we carried out an evaluation, under the supervision and with the participation of our management, including our Chief Executive Officer and Chief Financial Officer, of the effectiveness of the design and operation of our disclosure controls and procedures (as defined in Rules 13a-15(e) and 15d-15(e) under the Exchange Act). Based on such evaluation, our Chief Executive Officer and Chief Financial Officer concluded that, as of March 31, 2016 , our disclosure controls and procedures were effective and were designed to ensure that all information required to be disclosed by us in our reports filed or submitted under the Exchange Act is recorded, processed, summarized and reported within the time periods specified in the rules and forms of the SEC, and accumulated and communicated to our management, including our principal executive officer and principal financial officer, to allow timely decisions regarding required disclosure.

Changes in internal controls over financial reporting. There was no change in our internal control over financial reporting that occurred during the quarter ended March 31, 2016 , that has materially affected, or is reasonably likely to materially affect, our internal control over financial reporting.

PART II - OTHER INFORMATION

ITEM 1A. RISK FACTORS

There have been no material changes in our risk factors from those disclosed in our Annual Report on Form 10-K for the year ended December 31, 2015.

ITEM 6. EXHIBITS

INDEX OF EXHIBITS



Exhibit		Incorporated Herein by Reference
No.	Exhibit Description	Form	Exhibit	Filing Date
2.1	Membership Interest Purchase Agreement, dated as of May 11, 2015, by and among StarTek, Inc. MDC Corporate (US) Inc. and MDC Acquisition Inc. (excluding schedules and exhibits, which StarTek, Inc. agrees to furnish supplementally to the Securities and Exchange Commission upon request).	8-K	2.1	5/12/2015
3.1	Restated Certificate of Incorporation of StarTek, Inc.	S-1	3.1	1/29/1997
3.2	Amended and Restated Bylaws of StarTek, Inc.	8-K	3.2	11/1/2011
3.3	Certificate of Amendment to the Certificate of Incorporation of StarTek, Inc. filed with the Delaware Secretary of State on May 21, 1999	10-K	3.3	3/8/2000
3.4	Certificate of Amendment to the Certificate of Incorporation of StarTek, Inc. filed with the Delaware Secretary of State on May 23, 2000	10-Q	3.4	8/14/2000
4.1	Specimen Common Stock certificate	10-Q	4.2	11/6/2007
10.1	Third Amendment to Credit Agreement, by and among BMO Harris Bank N.A. and StarTek, Inc.	8-K	10.1	1/26/2016
10.2*	Form of Performance-Based Restricted Stock Unit Award Agreement pursuant to 2008 Equity Incentive Plan
10.3*&	Master Services Agreement by and between Accent Marketing LLC and Sprint / United Management Company for certain call center services dated effective July 1, 2011
31.1*	Certification of Chad A. Carlson pursuant to Section 302 of the Sarbanes-Oxley Act of 2002
31.2*	Certification of Don Norsworthy pursuant to Section 302 of the Sarbanes-Oxley Act of 2002
32.1*	Written Statement of the Chief Executive Officer and Chief Financial Officer furnished pursuant to Section 906 of the Sarbanes-Oxley Act of 2002
101*	The following materials are formatted in Extensible Business Reporting Language (XBRL): (i) Consolidated Statements of Operations and Comprehensive Income (Loss) for the Three Months Ended March 31, 2016 and 2015 (Unaudited), (ii) Consolidated Balance Sheets as of March 31, 2016 (Unaudited) and December 31, 2015, (iii) Consolidated Statements of Cash Flows for the Three Months Ended March 31, 2016 and 2015 (Unaudited) and (iv) Notes to Consolidated Financial Statements (Unaudited)



*		Filed with this Form 10-Q.
&		Certain portions of this exhibit have been omitted pursuant to a request for confidential treatment and have been filed separately with the Securities and Exchange Commission.

SIGNATURES

Pursuant to the requirements of Securities Exchange Act of 1934, the registrant has duly caused this Form 10-Q to be signed on its behalf by the undersigned thereunto duly authorized.



STARTEK, INC.


By:	/s/ CHAD A. CARLSON	Date: May 10, 2016
	Chad A. Carlson
	President and Chief Executive Officer
	(principal executive officer)


By:	/s/ DON NORSWORTHY	Date: May 10, 2016
	Don Norsworthy
	Senior Vice President, Chief Financial Officer and Treasurer
	(principal financial and accounting officer)

StarTek, Inc.

2008 Equity Incentive Plan

Performance-Based Restricted Stock Unit Award Agreement



Name of Grantee:	________________________
Number of Performance-Based Restricted Stock Units Granted:	____________
Grant Date:	____________, 20___

Performance Goal:

This is a Performance-Based Restricted Stock Unit Award Agreement (the “ Agreement ”), effective as of the Grant Date specified above, between StarTek, Inc., a Delaware corporation (the “ Company ”), and you, the Participant identified above.

Background

A. The Company maintains the StarTek, Inc. 2008 Equity Incentive Plan (as amended and restated May 5, 2014) (the “ Plan ”). Any capitalized term used in this Agreement shall have the meaning set forth in this Agreement (including in the table at the beginning of this Agreement) or, if not defined in this Agreement, set forth in the Plan as it currently exists or as it is amended in the future.

B. Under the Plan, the Committee appointed by the Board administers the Plan and has the authority to determine the Awards to be granted under the Plan.

C. The Committee has determined that you are eligible to receive a Performance-Based Restricted Stock Unit Award under the Plan.

D. The Company hereby grants such an award to you subject to the following terms and conditions:

Terms and Conditions

Award of Performance-Based Restricted Stock Units . The Company hereby confirms the grant to you, as of the Grant Date and subject to the terms and conditions of this Agreement and the Plan, of an award of Performance-Based Restricted Stock Units consisting of the number of Units identified on the cover page of this Agreement. Each Unit that vests represents the right to receive one Share of the Company’s common stock. The Units granted to you will be credited to an account in your name maintained by the Company. This account shall be unfunded and maintained for book-keeping purposes only, with the Units simply representing an unfunded and unsecured contingent obligation of the Company.

Restrictions Applicable to Units . Neither this Award nor the Units subject to this Award may be sold, assigned, transferred, exchanged or encumbered other than by will or the laws of descent and distribution. Any attempted transfer in violation of this Section 2 shall be void and ineffective. The Units and your right to receive Shares in settlement of any Units under this Agreement shall be subject to forfeiture except to the extent the Units become vested as provided in Sections 4 and 5.


3.	No Stockholder Rights . The Units subject to this Award do not entitle you to any rights of a stockholder of the Company’s common stock. You will not have any of the rights of a stockholder of the Company in connection with any Units granted or earned pursuant to this Agreement unless and until Shares are issued to you in settlement of vested Units as provided in Section 7.

Vesting of Units Upon Completion of Performance Period . You will vest in the Units subject to this Award if the Committee determines, following the Performance Period, that the Performance Goal set forth on the cover page of this Agreement has been satisfied and (i) you remain employed through the Settlement Date (as defined below) or (ii) your Service is terminated involuntarily by the Company other than for Cause prior to the Settlement Date. If the Units are not vested, they will be forfeited.


5.	Vesting of Units Upon Change in Control . In the event of a Change in Control, your Units will be deemed earned and will vest upon the Change in Control.

Dividend Equivalents . If the Company pays cash dividends on its common stock on or after the date of this Agreement, then the Company shall credit to your account, as of any dividend payment date, a number of additional Units. The number of additional Units so credited will be equal to the total number of Units previously credited to your account under this Award (including any Units previously credited pursuant to this Section 6) multiplied by the per Share dollar amount of the cash dividend paid on that date, divided by the Fair Market Value of a Share of Company common stock on that date. Any additional Units so credited shall be subject to the same terms and conditions as the Units to which such additional Units relate, and will be forfeited if the Units with respect to which such additional Units were credited are forfeited.

Settlement of Earned Units . After any Units vest pursuant to Sections 4 or 5, the Company shall, on a date (the “Settlement Date”) as soon as practicable following the Committee’s certification of achievement of the Performance Goal, or, if the Units vest upon a Change in Control, as soon as practicable following such Change in Control, but in no event later than March 15 of the year following the earlier of the end of the year in which the Performance Period ends or the end of the year of the Change in Control, as applicable, cause to be issued and delivered to you, or to your designated beneficiary or estate in the event of your death, one Share in payment and settlement of each vested Unit. Delivery of the Shares shall be effected by the issuance of a stock certificate, by an appropriate entry in the stock register maintained by the Company’s transfer agent with a notice of issuance provided, or by the electronic delivery of the Shares to a designated brokerage account, shall be subject to satisfaction of withholding tax obligations as provided in Section 9 and compliance with all applicable legal requirements as provided in Section 22(c) of the Plan, and shall be in complete satisfaction and settlement of such vested Units.


8.	Termination of Service . Except as otherwise specified in Section 4, if your Service to the Company and its Affiliates ends prior to the Settlement Date for any reason, including death or Disability, you will immediately forfeit all such unvested Units.

Withholding Taxes . As a condition precedent to the delivery of Shares in settlement of the Units, you are required to make arrangements acceptable to the Company for payment of any federal, state or local withholding taxes that may be due as a result of the issuance of Shares pursuant to the settlement of the Units (“Withholding Taxes”), in accordance with Section 16 of the Plan. Until such time as the Company provides notice to the contrary, it will collect the Withholding Taxes through an automatic Share withholding procedure (the “Share Withholding Method”), unless other arrangements acceptable to the Company have been made. Under such procedure, the Company or its agent will withhold, at the Settlement Date, a portion of the Shares with a Fair Market Value (measured as of the Settlement Date) sufficient to cover the amount of such taxes; provided, however, that the number of any Shares so withheld shall not exceed the number necessary to satisfy the Company’s required tax withholding obligations using the minimum statutory withholding rates for federal, state and local tax purposes that are applicable to supplemental taxable income.

In the event the Share Withholding Method is not available, or if you make arrangements acceptable to the Company, the Company will notify you of the amount of any Withholding Taxes, and the Company (or any Affiliate employing you) may deduct such amount from your regular salary payments or other compensation otherwise due and owing to you. If the full amount of the withholding taxes cannot be timely recovered in this manner, you must immediately remit the deficiency to the Company upon the receipt of the Company’s notice.


10.	Governing Plan Document . This Agreement is subject to all the provisions of the Plan, and to all interpretations, rules and regulations which may, from time to time, be adopted and promulgated by the Committee pursuant to the Plan. If there is any conflict between the provisions of this Agreement and the Plan, the provisions of the Plan will govern.

11.

Compensation Recovery . Your award of Units under this Agreement, and the value of any compensation you receive in settlement of your award is subject to forfeiture, recovery by the Company, or other action pursuant to any compensation recovery policy that may be adopted by the Board or the Committee, including in response to the requirements of Section 10D of the Exchange Act and any implementing rules and regulations thereunder, or as otherwise required by law, and the Company may unilaterally amend this Agreement to comply with any such compensation recovery policy.


12.	Section 409A of the Code . The award of Units as provided in this Agreement and any issuance of Shares or payment pursuant to this Agreement are intended to be exempt from Section 409A of the Code under the short-term deferral exception specified in Treas. Reg. § 1.409A-l(b)(4), and the administration and interpretation of this Agreement shall be consistent with such intent.


13.	Choice of Law . This Agreement will be interpreted and enforced under the laws of the state of Delaware (without regard to its conflicts or choice of law principles).


14.	Binding Effect . This Agreement will be binding in all respects on your heirs, representatives, successors and assigns, and on the successors and assigns of the Company.


15.	Other Agreements . You agree that in connection with this award of Units, you will execute such documents as may be necessary to become a party to any stockholder, voting or similar agreements as the Company may require.

By signing below, you agree to all of the terms and conditions contained in this Agreement and in the Plan. You acknowledge that you have reviewed and reviewed these documents and that they set forth the entire agreement between you and the Company regarding your rights and obligations in connection with this award of Units.

GRANTEE: STARTEK, INC.

By________________________________

Its_______________________________

2011JULO1ACCE - MSA

CONFIDENTIAL TREATMENT REQUESTED

[*] Indicates confidential portions omitted pursuant to a request for confidential treatment filed separately with the Securities and Exchange Commission.

MASTER SERVICES AGREEMENT

BETWEEN

SPRINT/UNITED MANAGEMENT

COMPANY

AND

ACCENT MARKETING LLC.

July 1, 2011

SPRINT CONFIDENTIAL INFORMATION - RESTRICTED

[*] Indicates confidential portions omitted pursuant to a request for confidential treatment filed

separately with the Commission.

2011JULO1ACCE - MSA



TABLE OF CONTENTS
1.0	DEFINITIONS	5
2.0	SCOPE OF SERVICES AND DELIVERABLES	8
2.1.	Provision of Services and Deliverables	8
2.2.	Acceptance of Services and Deliverables	9
2.3.	Authorized Services	9
2.4.	No Volume Commitment	9
2.5.	Changes in Scope or Additional Services	9
2.6.	Reports	10
2.7.	Viruses; Disabling Devices	10
2.8.	Location of Services	10
2.9.	Sprint Services	10
3.0	COMPENSATION AND INVOICING	12
3.1.	Compensation	12
3.2.	Expenses	12
3.3.	Taxes	13
3.4.	Invoicing, Itemization, and Payment Procedures	13
3.5.	Milestone Invoicing; Holdbacks	14
3.6.	Set-Off	14
3.7.	Prompt Invoicing	14
3.8.	No Payment Upon Material Breach	14
4.0	AFFILIATE TRANSACTIONS	14
4.1.	Sprint Affiliates’ Purchase Rights	15
4.2.	Contractual Liability	15
4.3.	Divestitures	15
5.0	TERM AND TERMINATION	15
5.1.	Term	15
5.2.	Sprint Termination For Convenience	15
5.3.	Sprint Termination For Cause	15
5.4.	Sprint Termination For Supplier Change of Control	16

SPRINT CONFIDENTIAL INFORMATION - RESTRICTED

[*] Indicates confidential portions omitted pursuant to a request for confidential treatment filed

separately with the Commission.

2011JULO1ACCE - MSA



5.5.	Sprint Termination For Supplier Financial Instability	16
5.6.	Supplier Termination	16
5.7.	Sprint Scope of Termination	16
5.8.	Transition Services	17
5.9.	Effects of Termination	17
6.0	WARRANTIES AND REMEDIES	17
6.1.	General Warranties	17
6.2.	Disabling Device Warranty	18
6.3.	Malicious Technology	18
6.4.	Intellectual Property Warranty	18
6.5.	Documentation Warranty	19
6.6.	Title Warranty	19
6.7.	Compliance with Laws; Permits; Rules	19
6.8.	Certification of Legal Status	19
6.9.	Use of Subcontractors	19
6.10.	Breach of Warranty Remedies	20
7.0	MUTUAL REPRESENTATIONS AND WARRANTIES	20
7.1.	Formation; Authorization; Litigation	20
7.2.	No Violations; Approvals	20
7.3.	Disclaimer of Warranties	21
8.0	COMPETITIVE PRICING	21
8.1.	Audit	21
9.0	SUPPLIER PERSONNEL	22
9.1.	Required Compliance with Agreement	22
9.2.	Supplier Personnel	22
9.3.	Project Manager	22
9.4.	Contract Executive	22
9.5.	Safety	22
9.6.	Weapons Prohibition	23
9.7.	Background Checks	23
9.8.	Replacements	24
9.9.	Security Policies	24

SPRINT CONFIDENTIAL INFORMATION - RESTRICTED

[*] Indicates confidential portions omitted pursuant to a request for confidential treatment filed

separately with the Commission.

2011JULO1ACCE - MSA



9.10.	Investigations	24
10.0	CONFIDENTIAL INFORMATION	24
10.1.	Protection of Confidential Information	25
10.2.	Permitted Disclosure	25
10.3.	Third Party Information	25
10.4.	Return of Confidential Information	25
10.5.	No Publicity; Marks	26
10.6.	Notification	26
10.7.	Injunctive Relief	26
10.8.	Exception for Legal Process	26
11.0	PRIVACY	26
11.1.	Privacy Restricted Data	27
11.2.	Privacy Compliance	27
11.3.	Safeguards	27
11.4.	Location of Supplier Operations	28
11.5.	Training	28
11.6.	Termination	28
11.7.	Miscellaneous	28
12.0	DEVELOPED AND SPRINT-OWNED PROPERTY	28
12.1.	Developed Property	28
12.2.	Treatment of and Access to Sprint-Owned Property	28
12.3.	Property Return	29
12.4.	No Implied License	29
13.0	INDEMNIFICATION	30
13.1.	Supplier’s General Third Party Indemnity	30
13.2.	Supplier’s Intellectual Property Indemnity	31
13.3.	Indemnification Procedures	31
14.0	LIMITATION OF LIABILITY	32
15.0	INSURANCE	32
15.1.	Minimum Insurance Coverage	33
15.2.	Certificates of Insurance	33
15.3.	Subcontractor Insurance Requirements	34

SPRINT CONFIDENTIAL INFORMATION - RESTRICTED

[*] Indicates confidential portions omitted pursuant to a request for confidential treatment filed

separately with the Commission.

iii

2011JULO1ACCE - MSA



16.0	AUDITS	34
16.1.	Records	34
16.2.	Fee Audit	34
16.3.	Operational Audit or Security Assessment	34
17.0	DISPUTE RESOLUTION	35
17.1.	Procedure	35
17.2.	Forum Selection	36
17.3.	Jury Trial Waiver	36
17.4.	Legal Fees	36
18.0	GENERAL	36
18.1	Notices	37
18.2.	Liens	37
18.3.	Business Continuity	37
18.4.	Assignment	37
18.5.	Independent Contractor	38
18.6.	Governing Law	38
18.7.	Expenses	38
18.8.	Waiver and Severability	38
18.9.	Survival	38
18.10.	Contract Interpretation	39
18.11.	Counterparts	39
18.12.	Time of Essence	39
18.13.	Ethical Business Practices	39
18.14.	Federal Acquisition Regulations; Executive Order 11246; Surveillance Compliance	40
18.15.	Diversity in Subcontracting	40
18.16.	Entire Agreement; Modifications; and Order of Precedence	41
EXHIBIT A RATES		43
EXHIBIT B ELECTRONIC COMMERCE TRANSACTIONS		44
EXHIBIT C DIVERSITY IN SUBCONTRACTING		47

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MASTER SERVICES AGREEMENT

This Master Services Agreement (“Agreement”) dated as of July 1, 2011 (“Effective Date”) is between Sprint/United Management Company, a Kansas corporation (“Sprint”), and Accent Marketing LLC a Delaware corporation (“Supplier”).

AGREEMENT

1.0 DEFINITIONS

“Agreement” means this Agreement, all schedules, Orders, and any other attachment to this Agreement.

“Business Day” means any weekday other than a day designated as a holiday under the Sprint holiday schedule as revised annually.

“Claim” is defined in Section 13.3.

“Competitive Pricing” is defined in Section 8.0.

“Compliance with Legal Status” is defined in Section 6.8.

“Confidential Information” means (a) this Agreement and the discussions, negotiations and proposals related to this Agreement, and (b) information, whether provided directly or indirectly from the other party (and, in the case of Sprint, from customers) in writing, verbally, by electronic or other data transmission or in any other form or media or obtained through on-site visits at Sprint or Supplier facilities and whether furnished or made available before or after the Effective Date, that is confidential, proprietary or otherwise not generally available to the public. The Sprint-Owned Property, Deliverables, Privacy Restricted Data, and Developed Property will be considered Confidential Information of Sprint. Confidential Information does not include information that is: (i) rightfully known to the receiving party before negotiations leading up to this Agreement; (ii) independently developed by the receiving party without relying on the disclosing party’s Confidential Information; (iii) part of the public domain or is lawfully obtained by the receiving party from a third party not under an obligation of confidentiality; or (iv) free of confidentiality restrictions by agreement of the disclosing party.

“Contract Executive” is defined in Section 9.4.

“Control” means the power to vote 15% or more of the voting interests of an entity or ownership of 15% or more of the beneficial interests in income or capital of an entity.

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“Damages” means all damages, losses, liabilities, costs, expenses, and reasonable legal fees.

“Deliverable” means any item delivered or produced by Supplier ancillary to providing Services under this Agreement including any Developed Property. Deliverables may include, but are not limited to, tangible and intangible information incidental to or items which contain or embody the results of the Services performed under this Agreement.

“Developed Property” means all intellectual property generated, conceived, or developed under this Agreement and paid for by Sprint, including without limitation, inventions conceived or reduced to practice and any resulting patents.

“Disabling Device” means any timer, clock, counter, or other limiting design or routine or uncorrected known vulnerability that may cause Software or any data generated or used by it to be erased, become inoperable or inaccessible, or that may otherwise cause the Software to become temporarily or permanently incapable of performing in accordance with this Agreement, including, without limitation, any Disabling Device that is triggered: (a) after using or copying Software or any component a certain number of times; (b) after the lapse of a period of time; (c) in the absence of a hardware device; (d) after the occurrence or lapse of any other triggering factor or event; or (e) due to external input, including across a computer network. Disabling Device includes Software commonly referred to as a virus, worm, Trojan horse, or other disabling or damaging codes, or backdoor access to hardware, software, or data.

“Divested Business” is defined in Section 4.3.

“Documentation” means the user, operations, and training manuals related to the Services and Deliverables.

“Effective Date” is defined in the Preamble.

“Fees” is defined in Section 3.1.

“Indemnified Products” is defined in Section 13.2.

“Invoice Address” is defined in Section 3.4.

“Insolvent” is defined in Section 5.5.

“Key Positions” is defined in Section 9.2.

“Late Claims” is defined in Section 3.7.

“Late Invoices” is defined in Section 3.7.

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“Malicious Technology” is defined in Section 6.3.

“Marks” is defined in Section 10.5.

“Net Price” is defined in Section 8.0.

“Order” means a written or electronic order from Sprint for Services or Deliverables, including without limitation, a purchase order or statement of work.

“Privacy Restricted Data” means any information about persons or entities that Supplier receives or derives in any manner from any source pursuant to this Agreement which concerns prospective, former, and existing customers and employees of (a) Sprint, (b) Sprint Affiliates, (c) Sprint affinity marketing partners, and (d) other partners, and information from Sprint data suppliers. By way of example, Privacy Restricted Data includes, without limitation, names, addresses, telephone numbers, electronic addresses, social security numbers, credit card numbers, customer proprietary network information (as defined under 47 U.S.C. § 222 and its implementing regulations), location information, IP addresses or other handset identifiers, account information, credit information, demographic information, and any other information that, either alone or in combination with other data, could provide information specific to a particular person.

“Sales and Use Taxes” means state and local sales and use taxes, including Arizona transaction privilege tax, Arkansas gross receipts tax, Hawaii general excise tax, Illinois retailer’s occupation tax, and New Mexico gross receipts tax.

“Services” is defined in Section 2.1.

“Software” means computer programs and program objects of any kind (including source code and object code), program set-up and customization parameters and data and the tangible media on which any of the foregoing are recorded.

“Specifications” means the descriptions of the Deliverables and Services, their components, and their capacities, features, functions, or methods as set forth in this Agreement, any Order, and any Documentation provided to Sprint by Supplier in writing, including Supplier’s responses, if any, to a request for proposal from Sprint, if any.

“Sprint Affiliate” means (a) any entity, directly or indirectly, Controlling, Controlled by or under common Control with Sprint; (b) any entity that has entered into an agreement to construct, manage, and maintain a wireless service network in a defined geographical territory and is authorized to sell telecommunication services in that territory under the “Sprint,” “Sprint PCS”, or “Nextel” brand name(s) or any successor brand name(s); (c) any entity to which any Sprint Affiliate, as defined in clause (a) or (b) of this definition, is required by law, regulation or contract to provide services or

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products; or (d) any direct or indirect wholly owned affiliate of Sprint Nextel Corporation that is subsequently divested.

“Sprint-Owned Property” means all tangible and intangible items or information that Supplier receives from Sprint or from a third party on behalf of Sprint.

“Subcontractor” means any person (including any Supplier affiliate) other than Supplier who provides Services to Sprint on behalf of Supplier under this Agreement.

“Supplier Code of Conduct” is defined in Section 18.13.

“Supplier Personnel” means Supplier employees and Subcontractors assigned to perform Services for Sprint and approved pursuant to Section 6.9.

“Supplier Personnel Compensation” is defined in Section 18.5.

“Supplier Project Manager” is defined in Section 9.3.

“T&M Rates” means the time and materials rates for Services calculated as the lower of (i) the hourly rates applicable to that Order or (ii) the blended time and materials rate resulting from dividing the stated fixed price for that Order by the number of hours required to carry out the applicable Services.

“Term” is defined in Section 5.1.

2.0 SCOPE OF SERVICES AND DELIVERABLES


2.1.	Provision of Services and Deliverables

This Agreement sets forth the applicable terms for any Order for Services or Deliverables. Each Order specifically incorporates the terms of this Agreement. The parties acknowledge that not every specific task, function, or other service has been, or could be, specifically identified in an Order. Accordingly, the parties agree that the scope of the Services includes the performance of all other Services that are consistent with, and reasonably inferable to be within the scope described in the Order.

a. Services. Supplier agrees to provide its expertise, Supplier Personnel, and the professional, technical and project management services required by this Agreement and each Order or as otherwise necessary and appropriate to carry out the purpose and intent of each Order (“Services”). Supplier will provide all resources and equipment necessary for provision of Services.

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b. Deliverables. Supplier will provide and deliver each Deliverable to Sprint in accordance with this Agreement and as described in the applicable Order on or before the due date stated in the Order.


2.2.	Acceptance of Services and Deliverables

a. Services. Sprint may inspect Supplier’s performance; however, inspection (or lack of inspection) by Sprint will not be an acceptance of Services, a waiver of any right or warranty, or preclude Sprint from rejecting non-conforming Services. If applicable, the Order will specify acceptance criteria.

b. Deliverables. If Supplier provides Deliverables to Sprint, Sprint will have the right to inspect and either accept or reject the Deliverables as specified in the Order. Supplier will correct any rejected Deliverables within 10 Business Days. Sprint will re-inspect the corrected Deliverable upon notice from Supplier that it has been corrected. Re-inspection of Deliverables by Sprint will not constitute acceptance. If applicable, the Order will specify acceptance criteria.


2.3.	Authorized Services

A statement of work and accompanying purchase order are conditions precedent for all Services. Sprint will not pay for, and Supplier is not required to provide any Service unless Sprint executes a statement of work and issues a purchase order. Any waiver of this requirement must be in writing and authorized by a Sprint Supply Chain Management director. Initiation of Services without (a) a statement of work and purchase order or (b) a waiver of this requirement will be a material breach of this Agreement.


2.4.	No Volume Commitment

This Agreement does not authorize Supplier to provide or commit Sprint to purchase any Services or Deliverables. Sprint is only obligated for Services and Deliverables for which it issues an Order that Supplier accepts. Supplier’s acceptance of an Order will occur on the earlier of its written acknowledgement of the Order or Supplier starting performance.


2.5.	Changes in Scope or Additional Services

Sprint may propose changes to Services or Deliverables provided by Supplier under a particular Order by giving a change request to Supplier. Within 14 Business Days of Supplier’s receipt of the change request, Supplier will provide Sprint a written proposal detailing any modifications to the Order necessitated by the change request. Supplier will not unreasonably withhold, delay, or condition its consent to any change request. Following the issuance of a change request and during the pendency of any negotiation, Supplier will continue to provide Services or Deliverables as

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specified in the particular Order unless otherwise directed by Sprint in writing. No modifications to the Order will be binding unless agreed to in writing by both parties.


2.6.	Reports

Supplier will provide reports concerning its performance under this Agreement as reasonably requested by Sprint, and in a mutually agreed upon format.


2.7.	Viruses; Disabling Devices

Supplier will use industry best practices regularly to identify and screen for viruses, and prevent any Disabling Device when utilizing its information systems in providing Services to Sprint, including processing information on behalf of Sprint. Supplier will not intentionally or negligently install any Disabling Device in the course of providing the Services. Supplier will assist Sprint in reducing the effects of any virus and Disabling Device discovered in any Services or Deliverables.


2.8.	Location of Services

Unless otherwise agreed in writing in advance by Sprint, which agreement may be given or refused at the sole discretion of Sprint, Supplier will conduct all aspects of the Services within the United States of America.


2.9.	Sprint Services

a. Supplier will transfer its telecommunications services for its primary circuits for Supplier Contact Centers primarily supporting any service that falls under this Agreement to Sprint as its current commitments expire, and thereafter will use Sprint as its exclusive provider for its primary circuits of telecommunications services for Supplier centers primarily supporting any service that falls under this Agreement. Sprint will provide the service in accordance with its standard and customary terms at the same or better prices as its competitors based on Supplier’s current or anticipated volume. As used in this Agreement, telecommunications services include voice (wireline and wireless) and data where Sprint can reliably provide that service.

b. Regardless of whether telecommunication Services have been transferred to Sprint, if Supplier Personnel provide Services on Sprint premises, they must utilize Sprint telecommunication service(s) and devices where commercially available while performing the Services during the term of this Agreement.

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c. This subsection serves as notice to Supplier of its rights governing the use of Customer Proprietary Network Information (CPNI) as required by the Federal Communications Commission under 47 CFR Section 64.200 et seq. through normal Sprint procedures. Supplier grants Sprint the right to share with any Sprint-Controlled entity, for purposes of marketing services to Supplier: (1) Supplier’s commitment to purchase telecommunications services and related products and (2) Supplier’s current and periodic spend information in the aggregate or by product purchased from Sprint. Supplier grants this right regardless of Supplier’s CPNI opt-in or opt-out status related to products purchased from Sprint.


2.10.	Root Cause Analysis.

Upon Supplier’s discovery of, or, if earlier, Supplier’s receipt of a written notice from Sprint describing in reasonable detail Supplier’s failure to provide any of the Services in accordance with this Agreement, Supplier will promptly perform a root-cause analysis to identify the cause of such failure. Within ten (10) Business Days after such discovery or notice, Supplier will provide Sprint with a written report detailing the cause of, and proposed procedure for correcting, such failure.


2.11.	Innovation.

In providing the Services to Sprint, Supplier will use reasonable commercial efforts to (i) identify opportunities to implement new applications, processes and technology advantageous to the business operations of Sprint, (ii) maintain a level of applications and processes currency, knowledge and technology that allows Sprint to take advantage of technological advances in order to remain competitive, (iii) provide Sprint with leading-edge applications, processes and technology for Sprint’s evaluation in connection with the Services and (iv) meet with Sprint periodically to inform Sprint of any new applications, processes, technology and trends and directions which Supplier is developing or is otherwise aware of that could reasonably be expected to have an impact on Sprint’s business, or material aspects of the Services.


2.12.	Sprint-Retained Authority.

Subject to the change request process, Sprint will have the exclusive right and authority to: (1) set Sprint’s Customer Care Center and customer relationship management strategy; (2) determine, alter and define any or all of Sprint’s business processes; (3) define and prescribe design standards and architecture with regard to the technology platform and infrastructure for the Customer Care Centers and all locations used to provide Services hereunder (subject to the provision of the Statement of Work regarding such matters and any applicable allocations of financial responsibility with regard thereto); and (4) assess Supplier’s quality and performance. Supplier will, at all times during the Term and any Transition Period, perform and provide the Services in accordance, compliance and conformity with the strategies, processes, standards and policies described in the immediately preceding sentence. With respect to the Services, Sprint may consider, but will have the right to

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approve or reject, in its discretion, any and all Supplier proposed decisions with respect to major infrastructure design, technical platform, architecture, and standards, or that could reasonably be expected to materially increase the Fees payable by Sprint for the Services or to materially increase the costs incurred by Sprint in operating its business, and Sprint (subject to the provision of the Statement of Work regarding such matters and any applicable allocations of financial responsibility with regard thereto) will have the right and authority to cause Supplier at any time to change any or all of the foregoing. Sprint will also have the right to designate Sprint’s requirements for development or enhancement activities. As more fully described in the Agreement, Supplier will be required to obtain the prior, written authorization of Sprint before: (i) undertaking any activity that is within the exclusive authority of Sprint to order, request or designate, pursuant to the terms hereof; (ii) incorporating or introducing into the Customer Care Center environment any proprietary computer software or other technology directly related to the provision of the Services if (a) such software or technology materially increases, or might reasonably be expected to increase, the cost to Sprint of operating the Customer Care Centers in comparison to the cost that would otherwise be incurred by Sprint in such operation, or (b) such software or technology may be transferred to Sprint during or as a result of the Transition Period process described in this Agreement and Sprint would be required to incur any incremental material costs in order to assume or otherwise obtain a license to use such software or technology in comparison to the costs that Sprint would have incurred without the introduction of such Supplier proprietary software or technology.

3.0 COMPENSATION AND INVOICING


3.1.	Compensation

Supplier’s rates or prices for Services or Deliverables are set forth in Exhibit A or may be specified in an Order (“Fees”). Except for Fees and allowable reimbursable expenses, no other fees or charges of any kind will be payable or reimbursable by Sprint under this Agreement. Supplier will not issue any invoice or be entitled to receive payment or reimbursement until Sprint issues a purchase order.


3.2.	Expenses

Sprint will reimburse Supplier for reasonable out-of-pocket travel expenses actually incurred by Supplier Personnel directly providing Services under an Order but only to the extent the expenses are: (a) incurred and reported in accordance with expense reimbursement policies of Sprint for suppliers in effect from time to time (available at www.sprint.com/scm); (b) authorized in the Order; (c) reasonable; and (d) not in excess of [*]% of the Fees chargeable pursuant to the Order.

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3.3.	Taxes

a. Compliance and Cooperation. The parties will comply with all federal, state, and local tax laws applicable to transactions occurring under this Agreement. Supplier will provide Sprint with a completed Form W-9, applicable Form W-8 series form, or Form 8233, as appropriate, for federal income tax reporting purposes. The parties will cooperate with one another regarding the taxes and any related issues resulting from this Agreement.

b. Taxes and Invoicing. On all invoices issued to Sprint, Supplier will separately state (i) all taxable and non-taxable charges and (ii) applicable Sales and Use Taxes on charges for Services and Deliverables. Sprint will not be responsible for payment of any taxes Supplier fails to properly invoice on the original invoice.

c. Payment Obligation. Unless Sprint provides Supplier with a tax exemption certificate, Sprint will be responsible for applicable Sales and Use Taxes imposed on charges for Services and Deliverables. Sprint will not be responsible for any taxes imposed on Supplier resulting from Supplier’s consumption of goods and services or for any other taxes, assessments, duties, permits, tariffs, fees, penalties, or other charges of any kind.


3.4.	Invoicing, Itemization, and Payment Procedures

a. Unless otherwise provided in the Order, Supplier will invoice Sprint for Fees and any reimbursable expenses once per month. Invoices must be presented in U.S. currency and will be paid in U.S. currency. The Order may specify additional invoicing requirements, such as the documentation required to support the Fees and expenses.

b. Each invoice must include: (i) Supplier’s name, remittance address, and phone number; (ii) a unique invoice number and date; (iii) a purchase order number and the name of the Sprint project manager; (iv) actual incurred amount with a reasonably detailed summary of the Fees and any expenses including the category of the Fees; (v) the tax detail required by Section 3.3; (vi) itemization of any freight charges; (vii) purchase order line number and description, including price per unit and quantity shipped, for each corresponding line on the invoice; and (viii) any additional invoicing requirements specified in the Order.

c. Supplier must submit invoices and receive payments electronically using an electronic platform described in Exhibit B. If Supplier is unable to submit invoices and receive payments electronically on the Effective Date, Supplier must enroll (at https://www.xign.net/SprintNextel/ ) for automated invoicing and payment no later than 30 days after the Effective Date and, in the interim, Supplier must send invoices to Sprint/United Management Company, P.O. Box 63670, Phoenix, AZ 85082-3670 (or such other address as is specified by Sprint by written notice to Supplier, in each case, the “Invoice Address”) with a copy to the applicable

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Sprint project manager. If Supplier fails to enroll for automated invoicing and payment within 30 days after the Effective Date, Sprint may delay payment until Supplier completes enrollment.

d. Sprint will pay undisputed amounts within [*] days after receiving Supplier’s invoice. Additionally, Sprint will receive a [*]% discount against the undisputed amount of any Supplier invoice if payment is made on the undisputed amount within [*] Business Days after Sprint receives Supplier’s invoice. Sprint will pay disputed amounts, if owed, within [*] days after the dispute is resolved.


3.5.	Milestone Invoicing; Holdbacks

a. With respect to any Order that designates Fees to be paid on a milestone basis, Supplier may invoice Sprint for those agreed amounts upon the occurrence of the milestone (provided that all preceding milestones have been delivered and accepted by Sprint).

b. With respect to any Order that designates Fees to be paid on a holdback basis, a time and materials basis, or does not designate a specific Fee structure, Supplier will invoice Sprint for [*]% of the total amount when due and payable in accordance with the Order and will invoice Sprint for the remaining balance upon acceptance by Sprint of the Services or Deliverables.


3.6.	Set-Off

Sprint may set-off (a) any amount owed by Sprint under this Agreement to Supplier against (b) any amount owed to Sprint by Supplier under this Agreement or any other agreement.


3.7.	Prompt Invoicing

Supplier must not (a) invoice Sprint more than 90 days after Supplier is permitted to issue an invoice under this Agreement (“Late Invoices”) or (b) initially raise a claim for payment under a previously issued invoice more than 365 days after the invoice date (“Late Claims”). Sprint is not obligated to pay Late Invoices or Late Claims and Supplier waives all rights and remedies related to Late Invoices and Late Claims.


3.8.	No Payment Upon Material Breach

Sprint is not obligated to make any payment under this Agreement or an Order if Supplier materially breaches this Agreement or an Order until Supplier has cured or Sprint has waived the breach in accordance with this Agreement.

4.0 AFFILIATE TRANSACTIONS

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4.1.	Sprint Affiliates’ Purchase Rights

Supplier will provide requested Services and Deliverables under this Agreement to any Sprint Affiliate as specified in an Order Supplier received from the Sprint Affiliate. All references to Sprint in this Agreement refer equally to Sprint or the Sprint Affiliate executing a particular Order. Supplier will aggregate any Sprint Affiliate purchases, if any, under this Agreement, to determine the applicable rate structure.


4.2.	Contractual Liability

Only the entity purchasing Services and Deliverables under an Order incurs any obligation or liability to Supplier under that Order or this Agreement. Supplier will provide separate invoicing to Sprint and any Sprint Affiliate purchasing under this Agreement. Supplier will accept separate payment from Sprint and Sprint Affiliates.


4.3.	Divestitures

If Sprint Nextel Corporation divests a Sprint Affiliate or other portion of its business (“Divested Business”), the Divested Business will be entitled to continue purchasing under this Agreement for the remaining term of this Agreement. The Divested Business will be solely responsible for any Services and Deliverables it purchases after the divestiture.

5.0 TERM AND TERMINATION


5.1.	Term

The initial term of this Agreement begins on the Effective Date and will continue until June 30, 2014. This Agreement will automatically renew on a month-to-month basis unless either party gives 30 days notice of its intent not to renew before the expiration of the term. The initial term, together with all renewal periods before any notice of non-renewal, is referred to as the “Term.” This subsection is subject to the early termination rights stated elsewhere in this Agreement.


5.2.	Sprint Termination For Convenience

Sprint may terminate this Agreement or one or more Orders at any time without liability, except for undisputed payment obligations for Services performed or accepted Deliverables, by providing a written termination notice to Supplier. Unless otherwise specified in the notice, the termination is effective 120 Business Days after Sprint delivers written termination notice.


5.3.	Sprint Termination For Cause

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5.4.

Sprint may terminate this Agreement or one or more Orders by written notice to Supplier if Supplier materially breaches this Agreement or an Order and does not cure the breach to the reasonable satisfaction of Sprint within 30 Business Days after Sprint delivers the written breach notice. Unless otherwise specified in the breach notice or unless Supplier has cured the breach, the termination is effective 31 Business Days after delivery by Sprint of the breach notice. For any breach incapable of cure during the notice period, Sprint may terminate this Agreement or one or more Orders immediately. If Sprint terminates this Agreement or an Order for cause, Supplier must reimburse Sprint for the direct Damages incurred by Sprint. Sprint Termination For Supplier Change of Control

Sprint may, at any time and without liability, terminate this Agreement or an Order or both if a person or entity previously not in Control of Supplier acquires, directly or indirectly, Control of Supplier. Supplier must give Sprint no less than 30 days’ notice of any Supplier change of Control, unless prohibited by applicable laws. Unless otherwise provided in the notice, the termination is effective 10 Business Days after Sprint delivers the termination notice.


5.5.	Sprint Termination For Supplier Financial Instability

If Supplier becomes Insolvent, Sprint may terminate this Agreement without liability with at least 30 days’ notice to Supplier. “Insolvent” means: (a) Supplier does not meet its undisputed obligations, including judgments, to third parties as those obligations become due; (b) Supplier’s stock is removed or delisted from a trading exchange; (c) Supplier’s long term debt goes on a watch or warning list; or (d) Supplier’s long term debt rating is downgraded more than 2 levels from its debt rating as of the Effective Date.


5.6.	Supplier Termination

Supplier may terminate an affected Order only if Sprint fails to make an undisputed payment that remains uncured for 60 days after receipt of Supplier’s written nonpayment notice. The termination notice will specify the terminated Order. For any Order not specified in the notice, the terms of this Agreement will continue in effect until the Order is fulfilled or terminated, even if the Agreement is terminated.


5.7.	Sprint Scope of Termination

Sprint will specify in the termination notice whether the termination applies to this Agreement or one or more Orders. For any Order not specified in the notice, the terms of this Agreement will continue in effect until the Order is fulfilled or terminated, even if the Agreement is terminated.

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5.8.	Transition Services

Upon termination or expiration of this Agreement or any Order, Supplier will reasonably cooperate in the orderly wind-down of Services being terminated or the transition of Services to another service provider. Sprint may require Supplier to provide a transition period for Services not to exceed [*], unless the parties agree to a longer time period. If Sprint initially designates a transition period of less than [*], it may subsequently extend the transition period up to the maximum period of [*] with 5 days’ notice to Supplier. Sprint may terminate the transition period with notice to Supplier. During the transition period, the parties will continue to be bound by and perform in accordance with this Agreement and any Orders. The terms and conditions of this subsection will apply upon termination or expiration of the Agreement.


5.9.	Effects of Termination

Termination is not a party’s exclusive remedy for any default or a waiver of any rights accrued before that default. If either party terminates this Agreement or any Order as a result of a claimed default by the other party and the other party does not agree a default was committed, then the other party will have the right to avail itself of all defenses and remedies available to it at law or in equity. Upon termination or expiration of an Order or this Agreement or both, the parties will perform the following obligations:

a. Within 15 days after termination or expiration, Supplier will return Sprint-Owned Property to locations designated by Sprint;

b. Within 30 days after termination or expiration, Supplier will invoice Sprint for any final amounts due under the terminated Orders; and

c. Both parties will immediately discontinue making statements or taking actions that might cause third parties to infer a business relationship exists between the parties under the Orders or this Agreement, and as necessary either party may inform third parties that the parties’ business relationship has ended.

6.0 WARRANTIES AND REMEDIES

Supplier represents and warrants to Sprint that:


6.1.	General Warranties

a. Services. Services will be provided in a timely, professional, and workmanlike manner.

b. Supplier Personnel. Supplier Personnel will have the requisite experience, skills, knowledge, training and education to perform Services in accordance with this Agreement and Orders.

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Supplier will verify all information provided by Supplier to Sprint regarding Supplier Personnel is truthful and accurate.

c. Deliverables. For a period of 1 year after acceptance of Deliverables by Sprint: (i) Deliverables will be free from defects in design, materials, and workmanship; (ii) Deliverables will conform to the Order and the Specifications; and (iii) Deliverables, if used in combination with other software, hardware, or firmware, will properly interoperate with such software, hardware, or firmware.


6.2.	Disabling Device Warranty

All Deliverables that constitute Software, hardware, or firmware will be free from any Disabling Device.


6.3.	Malicious Technology

Deliverables will not: (a) contain any Malicious Technology; (b) contain any files or features that will disable or destroy any functionality of the Deliverables; (c) monitor use of the Deliverables by Sprint; (d) replicate, transmit or activate itself without control of a person operating the computing equipment on which it resides; or (e) alter, damage or erase any data or computer programs without control of a person operating the computing equipment on which it resides. If Supplier is in breach of this subsection, no “right to cure” period will apply. Sprint reserves the right to pursue any available civil or criminal action against Supplier for violation of this provision. Supplier will not install, use or execute any software on any Sprint CPU without the written approval of Sprint. Supplier acknowledges that it does not have any right to electronically repossess or use any self-help related to the Deliverables. “Malicious Technology” means any software, electronic, mechanical or other means, device or function, e.g. (key, node, lock, time-out, “back door,” trapdoor,” “booby trap,” “drop dead device,” “data scrambling device,” “Trojan Horse”, key logger, spy monitoring) that would allow Supplier or a third party to: (x) monitor or gain unauthorized access to any Sprint system; (y) use any electronic self-help mechanism; or (z) restrict, disable, limit or impair the performance of a Sprint system.


6.4.	Intellectual Property Warranty

The Deliverables and Services provided by Supplier under this Agreement, and Sprint’s exercise of any intellectual property rights granted under this Agreement will not infringe or otherwise violate any intellectual property rights nor will obligate Sprint to disclose to any third party any Sprint intellectual property. To Supplier’s knowledge, no third party has asserted or has any basis to assert an intellectual property claim.

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6.5.	Documentation Warranty

Supplier will maintain and update all Documentation in a form that allows Sprint personnel with ordinary skills and experience to fully utilize the Deliverables.


6.6.	Title Warranty

Supplier has and will have clean, marketable and unencumbered title to all Deliverables.


6.7.	Compliance with Laws; Permits; Rules

Supplier will comply with all applicable laws and regulations in performing Services. These obligations may include, but are not limited to, credit card association rules, National Automated Clearing House Association (NACHA) rules, the Patriot Act, Fair and Accurate Credit Transaction Act’s Red Flag Rule, the Sprint Identity Theft Prevention Program, and federal and state anti-money laundering rules. Supplier will obtain and maintain at its own expense all approvals, permissions, permits, licenses, and other forms of documentation required by Supplier for performance under this Agreement. Sprint reserves the right to request and review all Supplier applications, permits, and licenses.


6.8.	Certification of Legal Status

Supplier will verify the legal status of Supplier Personnel to work in the United States. Supplier warrants that Supplier Personnel performing Services under this Agreement are authorized to work in the United States (“Compliance with Legal Status”). At the request of Sprint, Supplier will audit its Compliance with Legal Status and deliver to Sprint written certification, within 15 Business Days after a request by Sprint, that Supplier Personnel working in the United States are legally authorized to do so.


6.9.	Use of Subcontractors

Supplier will not use Subcontractors without the prior written consent of Sprint. Supplier will remain fully liable for the work performed and for the acts or omissions of any Subcontractor. Supplier will require any Subcontractor to comply with the applicable terms of this Agreement and Orders.

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6.10.	Breach of Warranty Remedies

Supplier will promptly and at no charge to Sprint (a) re-perform any Services that do not meet the requirements of this Agreement or an Order and (b) correct all failures of any Deliverables to perform in accordance with the requirements of this Agreement or an Order. Sprint may return the Deliverables to Supplier for correction, replacement, or credit, at the option of Sprint and at Supplier’s expense. If return shipment of the Deliverables occurs before the warranty period expires, Supplier will correct, replace, or credit Sprint for the Deliverables as requested by Sprint, even if the period to perform those corrections extends beyond the Deliverables’ warranty period. No remedy set forth in this Agreement (except to the extent specifically stated in this Agreement) is exclusive of any other remedy, and each remedy is in addition to every other remedy existing now or subsequent to the Effective Date, whether at law or in equity.

7.0 MUTUAL REPRESENTATIONS AND WARRANTIES


7.1.	Formation; Authorization; Litigation

Each party represents and warrants that:

a. it is validly existing, in good standing, and is qualified to do business in each jurisdiction where it will conduct business under this Agreement;

b. the signing, delivery and performance of this Agreement by the party has been properly authorized; and

c. no claims, actions or proceedings are pending or, to the knowledge of the party, threatened against or affecting the party that may, if adversely determined, reasonably be expected to have a material adverse effect on the party’s ability to perform its obligations under this Agreement.


7.2.	No Violations; Approvals

Each party represents and warrants to the other party that the execution, delivery, or performance of this Agreement will not:

a. violate any existing law, regulation, order, determination or award of any governmental authority or arbitrator, applicable to the party;

b. violate or cause a breach of the terms of the party’s governing documents or of any material agreement that binds the party; and

c. require approval or filing with any governmental authority.

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7.3.	Disclaimer of Warranties

The warranties contained in Sections 6.0 and 7.0, together with all express warranties contained in any Order, express the entire statement of the parties with respect to warranties. Supplier and Sprint disclaim all other warranties with respect to this Agreement, including, but not limited to, any implied warranties of merchantability and fitness for a particular purpose.

8.0 COMPETITIVE PRICING

Throughout the Term, Supplier will provide Sprint with Competitive Pricing. “Competitive Pricing” means [*]. “Net Price” means [*].


8.1.	Audit

a. Beginning 1 year after the Effective Date, Supplier will annually audit its Services and Deliverables pricing for the preceding year. Each year, no later than 60 days after the anniversary date of this Agreement, Supplier will provide Sprint with documentation signed by an authorized officer of Supplier, certifying that (i) Supplier has conducted a pricing audit of Services and Deliverables provided to Supplier’s customers during the preceding year, and (ii) Supplier has complied with its Competitive Pricing obligations under this Agreement, in identifying any decrease in Net Prices as a result of Supplier’s compliance with this Section.

b. If Supplier’s audit under this Section shows that Supplier is charging any customer a lower Net Price for same or similar Services or Deliverables than it is charging Sprint, Supplier will:

Reissue all paid invoices originally issued to Sprint for Services and Deliverables, including any paid invoices issued during the 12 months preceding Supplier’s first offer of a lower Net Price to another customer. The reissued invoices must show the difference between the Net Price originally invoiced to Sprint and the reduced Net Price, and all applicable sales tax reductions resulting from the price reduction. Supplier will issue a credit or reimbursement, at the sole option of Sprint, for the difference.


ii.	Reissue any unpaid invoices affected by the Net Price reduction within 30 days after the parties determine that Sprint is entitled to receive a Competitive Pricing discount. The reissued invoices must show the difference between the Net Price originally invoiced to Sprint and the reduced Net Price, and all applicable sales tax reductions resulting from the price reduction.

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iii.	Supplier will apply the lower Net Price to all subsequent Services and Deliverables for the remainder of the Term, subject to future reductions under this Agreement.

9.0 SUPPLIER PERSONNEL


9.1.	Required Compliance with Agreement

Supplier will require Supplier Personnel to comply with the applicable terms of this Agreement and Orders.


9.2.	Supplier Personnel

Supplier will staff its project team with Supplier Personnel approved in writing by Sprint with respect to the key full-time roles identified in an Order (“Key Positions”). Supplier agrees that it will not remove any individual identified as a Key Position during the performance of the applicable Order, without the prior written approval of Sprint, and will use commercially reasonable efforts to maintain consistent staffing of all other Supplier Personnel.


9.3.	Project Manager

At the request of Sprint, Supplier will assign a project manager under an Order (“Supplier Project Manager”) to interface with Sprint for Services provided under that Order. Supplier agrees that the Supplier Project Manager will be a Key Position. The Supplier Project Manager will provide overall management direction to Supplier Personnel and will consult Sprint as required for the applicable Order. The Supplier Project Manager will not assign any tasks, responsibilities or due dates to Sprint without the prior written approval of Sprint. The Supplier Project Manager will maintain a current status and due date schedule with respect to the applicable Order, and will make that schedule available to Sprint upon request. At the request of Sprint, the Supplier Project Manager will hold status review meetings with all necessary Supplier Personnel at Sprint facilities, unless otherwise agreed by Sprint.


9.4.	Contract Executive

At the request of Sprint, Supplier will appoint an executive to act as the primary liaison between the parties with respect to the management of this Agreement and the parties’ relationship (“Contract Executive”).


9.5.	Safety

Supplier must immediately notify Sprint by telephone (followed by written confirmation within 24 hours) of any (a) Deliverable that fails to comply with applicable safety rules or standards of any government agency, (b) any Deliverable containing a defect that could present a substantial risk to

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the health of the public or the environment, or (c) any situation involving Supplier Personnel that could pose a substantial risk to Sprint personnel.


9.6.	Weapons Prohibition

Supplier Personnel must not carry weapons or ammunition onto Sprint premises or use or carry weapons while performing Services or attending Sprint-sponsored activities. Supplier must comply with all postings or notices located at Sprint premises regarding safety, security, and weapons.


9.7.	Background Checks

Unless prohibited by applicable law:

a. Supplier Personnel will not include anyone with a current, positive drug test or anyone who would present a risk of harm to Sprint personnel, property or Sprint customers. Furthermore, Supplier will not assign Supplier Personnel to perform Services that would involve access to Privacy Restricted Data or financial and accounting information if Supplier Personnel has a conviction for matters relating to accounting or truth or veracity (including fraud or theft). Supplier Personnel must not have a conviction for DUI, DWI, or related offenses if the Supplier Personnel will be required to operate a motor vehicle in the performance of the Services. Additionally, Supplier Personnel must not have a felony conviction if assignment of a felon is expressly prohibited by a Sprint customer contract. Supplier must immediately remove any Supplier Personnel that are in violation of this subsection, including any Supplier Personnel who would pose a threat of danger to person or property, and immediately terminate the Supplier Personnel’s access to Sprint systems, networks, equipment, property, and facilities, including any Sprint customer facilities.

b. Supplier Personnel are considered to pose a threat of danger to person or property if they have a felony or Class A misdemeanor for homicide, sex offense, robbery, assault, terroristic threats, or violent crimes, are under indictment/information for domestic assault, or otherwise have engaged in conduct that would lead a reasonable person to believe that they pose a threat of danger to person or property.

c. At the request of Sprint and within 15 Business Days, Supplier will audit its compliance with this subsection and will deliver a written certification to Sprint executed by a Supplier representative with authority to bind the company, confirming that Supplier has been and is in compliance with the requirements of this subsection. By signing this Agreement, Supplier certifies it has performed all criminal and other background checks necessary to comply with this Section.

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9.8.	Replacements

a. Supplier will replace any Supplier Personnel that Sprint reasonably requests to have replaced. Any replacement Supplier Personnel will possess comparable experience, qualifications, and credentials to the person being replaced. If Sprint requests removal of a Supplier Personnel, Supplier will replace that individual within 60 Business Days of the request. Sprint will only pay for Services actually performed satisfactorily by the removed individual before a removal request was made by Sprint. Sprint is not obligated to pay for any costs associated with replacement of Supplier Personnel, including transportation or per diem costs.

b. In the case of any Supplier-initiated replacement of Supplier Personnel, Supplier will use commercially reasonable efforts to provide overlapping Services with replaced Supplier Personnel to ensure continuity and prevent duplication of efforts.

c. For Orders performed on a time and materials basis, Supplier will not charge for any overlapping Services performed by replacement Supplier Personnel in Key Positions, and for the first [*] hours of replacement Key Position Services.


9.9.	Security Policies

Supplier will, and will cause Supplier Personnel to comply with Sprint Supplier Security Standards and the Sprint Physical Security Policy (as amended from time to time) for Supplier’s documents. If Supplier or Supplier Personnel violates either of these policies, Supplier will: (a) cure the violation to the satisfaction of Sprint at no additional charge and remediate any impact as directed by Sprint; (b) immediately remove any Supplier Personnel who violate these policies from performing Services; and (c) and will replace removed Supplier Personnel within 24 hours and in accordance with Section 9.8. If Supplier has not cured the violation within 24 hours or remediated the violation to the satisfaction of Sprint, Sprint may, at its option, and without limiting any other remedy, terminate the affected Order or withhold payment until the violation is cured or remediation is made. Sprint could incur substantial costs for Supplier’s noncompliance with these policies. Accordingly, Supplier will reimburse Sprint for any direct costs incurred by Sprint as a result of Supplier’s non-compliance.


9.10.	Investigations

Supplier will make Supplier Personnel available to Sprint for the purpose of Sprint promptly investigating the conduct or performance of Supplier or Supplier Personnel under or related to this Agreement and must provide information relevant to the investigation as reasonably requested.

10.0 CONFIDENTIAL INFORMATION

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10.1.	Protection of Confidential Information

Each party acknowledges that while performing its obligations under this Agreement it may have access to the other party’s Confidential Information. With respect to all Confidential Information, the parties agree that beginning on the Effective Date (or the date either party disclosed Confidential Information to the other) and continuing during and after the termination or expiration of this Agreement, neither party will disclose to any third party, and each party will keep strictly confidential, all Confidential Information of the other. To protect the Confidential Information of Sprint from unauthorized use, including disclosure, loss or alteration, Supplier will ensure that all hardware and software systems used to access Sprint Confidential Information contain commercially reasonable security features. In no event will the receiving party fail to use reasonable care to avoid unauthorized use, including disclosure, loss or alteration of the disclosing party’s Confidential Information.


10.2.	Permitted Disclosure

Sprint may disclose Supplier’s Confidential Information to Sprint Affiliates, agents, contractors, and legal representatives, if they have a need to know and an obligation to protect the Confidential Information that is at least as restrictive as this Agreement. Supplier may disclose Sprint Confidential Information to Supplier Personnel if they have a need to know and obligation to protect the Confidential Information that is at least as restrictive as this Agreement. Neither party will use the Confidential Information of the other party except solely as necessary in and during the performance of this Agreement or as expressly licensed in this Agreement.


10.3.	Third Party Information

Neither party will disclose to the other party any confidential information of a third party without the third party’s consent.


10.4.	Return of Confidential Information

Within 15 days of cessation of work or written request, the receiving party will return or destroy, at its option, all Confidential Information of the disclosing party. Upon request of the disclosing party, the receiving party will have an officer certify that the disclosing party’s Confidential Information has been destroyed.

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10.5.	No Publicity; Marks

a. No Publicity. Supplier will not release information about the existence of this Agreement, including its value, or its terms and conditions, through any media including but not limited to, the issuance of any news release, announcement, denial, or confirmation. Supplier must obtain prior written authorization from the Sprint corporate communications department for any exceptions to this subsection. Nothing in this Agreement implies that Sprint will agree to any publicity.

b. Use of Marks. Supplier may imprint and supply Deliverables with trademarks, service marks, logos, brands, and trade names (the “Marks”) only as directed by Sprint and as authorized in this Agreement or the applicable Order. Guidelines on how to apply the Marks will be provided to Supplier. Except as permitted under this Agreement or an applicable Order, Supplier and Supplier Personnel will not display or use the Marks, including for Supplier’s promotional purposes, nor permit the Marks to be displayed or used by any third party. The Marks are proprietary to Sprint and nothing in this Agreement or any Order constitutes the grant of a license for use of the Marks. Supplier is not permitted to use the Marks, the Sprint name or the names of any divisions, business units, or names of any product or service, in any other manner.


10.6.	Notification

In the event of any improper disclosure or loss of Confidential Information, the receiving party will promptly notify the disclosing party.


10.7.	Injunctive Relief

Each party acknowledges that any breach of any provision of this Section by either party may cause immediate and irreparable injury to the non-breaching party, and in the event of a breach, the injured party will be entitled to seek injunctive relief and other legal or equitable remedies.


10.8.	Exception for Legal Process

The receiving party may disclose Confidential Information to the extent required by law; but the receiving party must give the disclosing party prompt written notice of the required disclosure and make a reasonable effort to either prevent disclosure or obtain a protective order.

11.0 PRIVACY

If, in the course of providing any Services, Supplier or Supplier Personnel, (a) has or obtains, to any extent and for any reason, any access to Privacy Restricted Data, or (b) contacts a current, former or prospective Sprint customer, then the terms and conditions of this Section 11.0 will apply.

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11.1.	Privacy Restricted Data

Supplier may only collect, access, use, maintain, or disclose Privacy Restricted Data to fulfill its obligations under this Agreement. Sprint does not make any representation or warranty about Privacy Restricted Data. Sprint exclusively owns all Privacy Restricted Data and Supplier agrees to return, or at the election of Sprint, destroy (and certify in writing the destruction) all Privacy Restricted Data upon the termination or expiration of this Agreement, or earlier if requested to do so in writing by Sprint. Notwithstanding Section 6.9, Supplier will not disclose any Privacy Restricted Data to a Subcontractor unless Sprint first authorizes the disclosure in writing.


11.2.	Privacy Compliance

Supplier will comply with all data security, marketing and consumer protection laws that apply to the collection, access, disclosure and use of Privacy Restricted Data and will not cause Sprint to be in violation of any such applicable laws. Additionally, Supplier will comply with (a) applicable industry standards and best practices and (b) any privacy-related policies or guidelines within 30 days of receipt of such policies or guidelines from Sprint. If Supplier conducts any direct marketing, it may not rely on any exception to any law governing direct marketing (e.g. the established-business-relationship rule) without first getting the written approval of Sprint.


11.3.	Safeguards

Supplier is fully responsible for any unauthorized collection, access, disclosure, and use of Privacy Restricted Data. Accordingly, Supplier warrants that it will employ administrative, physical, and technical safeguards that prevent unauthorized collection, access, disclosure, and use of Privacy Restricted Data (“Safeguards”), including without limitation, the Safeguards described in this Section. To this end, Supplier will: (a) use, at a minimum, best industry practices to protect the Privacy Restricted Data; (b) when applicable, adhere to the Payment Card Industry (PCI) Data Security Standards; (c) encrypt all Privacy Restricted Data, whether at rest or in transport; and (iv) ensure that only Supplier Personnel with a need to know the Privacy Restricted Data have access to it (using passwords and other access controls). Supplier will take steps to eliminate access to Privacy Restricted Data once Supplier Personnel no longer have a need to know the Privacy Restricted Data (e.g. terminate passwords). Supplier must immediately notify Sprint of any actual or suspected breach of this Section 11.0 and any provision of this Agreement related to Privacy Restricted Data. Supplier will assist Sprint to investigate and remedy any breach and any related dispute, inquiry, or claim. If Privacy Restricted Data includes Personal Information, as defined in the Standards for the Protection of Personal Information of Residents of the Commonwealth of Massachusetts, 201 CMR 17.00, (the “Massachusetts Security Standards”), then Supplier must implement and maintain appropriate security measures to protect Personal Information consistent with the Massachusetts Security Standards and any applicable federal regulations.

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11.4.	Location of Supplier Operations

Supplier will ensure that all Privacy Restricted Data resides in, and may be accessed only from within, the United States.


11.5.	Training

Supplier will, within 30 calendar days of the written request by Sprint, (a) ensure that all Supplier Personnel providing Services under this Agreement complete any training provided by Sprint; and (b) have a Supplier officer certify that the applicable Supplier Personnel have completed the training.


11.6.	Termination

Without limiting any of its other rights or remedies under this Agreement or at law, Sprint may terminate this Agreement immediately if Supplier breaches any Privacy provision.


11.7.	Miscellaneous

This Section 11.0 supplements Section 10.0, and the provisions of this Section 11.0 control if they conflict with Section 10.0 or any other provision in this Agreement or an Order. A breach of any Privacy Restricted Data provision may result in irreparable harm to Sprint, for which monetary damages may not provide a sufficient remedy. Sprint may seek both monetary damages and equitable relief.

12.0 DEVELOPED AND SPRINT-OWNED PROPERTY

12.1.

Supplier-Owned Property. As between Sprint and Supplier, Supplier retains all rights, title, and interest in and to all Technology and Intellectual Property Rights therein conceived, created, made, developed, or reduced to practice by or for Supplier or otherwise acquired by Supplier prior to the Effective Date of this Agreement or independent of this Agreement (“Supplier-Owned Property”). Subject to the terms and conditions of this Agreement, Supplier hereby grants to Sprint a non-exclusive, nontransferable, limited license to use Supplier-Owned Property embodied in any Deliverable provided by Supplier during the term of this Agreement.

12.2.

Sprint-Owned Property. As between Sprint and Supplier, Sprint retains all rights, title, and interest in and to all Technology and Intellectual Property Rights therein conceived, created, made, developed, or reduced to practice by or for Sprint or otherwise acquired by Sprint prior to the Effective Date of this Agreement or independent of this Agreement (“Sprint-Owned Property”). Subject to the terms and conditions of this Agreement, Sprint hereby grants to Supplier a limited, non-exclusive, non-transferable (except as permitted under Section 18.4), worldwide, fully-paid and royalty-free license to use, reproduce, and create

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derivative works of the Sprint-Owned Property solely for the purpose of providing the Services to Sprint during the Term. Supplier will not copy or use Sprint-Owned Property for any other purpose, and will not sublicense or otherwise transfer any rights with respect to Sprint-Owned Property. Supplier will cease use of Sprint-Owned Property upon expiration or termination of this Agreement and will promptly return all Sprint-Owned Property to Sprint. The derivative works of Sprint-Owned Property are the property of Sprint and are subject to the same license rights and restrictions on use as are applicable for Sprint-Owned Property, as such rights and restrictions are set forth above in this Section. Supplier will provide Sprint all data related to Supplier’s use of third party intellectual property for which Sprint owns the licenses, to the extent such data is required by Sprint to ensure its compliance with the terms of such licenses

12.3.

Third-Party Works. Sprint will have the right to approve the introduction of any third party intellectual property prior to Supplier’s use of such third party intellectual property to provide or in connection with the Services or the Work Product. Prior to introducing any third party intellectual property in providing or in connection with the Services, Supplier will: (i) either (a) obtain the right to grant to, or (b) obtain from the third-party vendor on behalf of Sprint (and designees of Sprint for the sole purpose of providing the Services and other services to Sprint), without additional charge and upon the expiration or any whole or partial termination of this Agreement, a perpetual, irrevocable, fully paid-up, non-exclusive, fully transferable license to use, copy, maintain, modify, enhance and create derivative works of such third party intellectual property (including, with respect to Software, source code, programmer interfaces, available documentation, manuals and other materials necessary for the use thereof), and to sublicense such rights to other entities for the purpose of providing the Services and other services to Sprint; and (ii) ensure that Sprint has the right to purchase ongoing maintenance and support for such third party intellectual property on commercially reasonable terms. To the extent that Supplier is unable to fulfill such obligations, Supplier will promptly notify Sprint in writing of its inability to grant to or obtain for Sprint such a license and of the cost and viability of other third party intellectual property that can perform the requisite functions and with respect to which Supplier has the ability to grant such a license. This notice will contain the third-party vendor’s proposed terms and conditions, if any, for making the third party intellectual property available to Sprint after expiration or upon any partial or whole termination of this Agreement.


12.4.	Developed Property

Supplier assigns, and agrees to assign and disclose all Developed Property to Sprint. Any works of authorship developed under this Agreement or an Order in any form of expression including, without limitation, manuals and software, belong exclusively to Sprint and will be transferred to Sprint as work-for-hire. If, by operation of law, the ownership of Developed Property does not automatically

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vest in Sprint, Supplier must take sufficient steps, at Supplier’s expense, to assign ownership to Sprint. Supplier will provide reasonable assistance to Sprint to secure intellectual property protection, including, without limitation, assistance in the preparation and filing of any patent applications, copyright registrations, and the execution of all applications, assignments or other instruments for perfection or protection of title. To the extent the Developed Property incorporates Supplier or third-party intellectual property, Supplier will grant all necessary rights to Sprint for usage under this Agreement.


12.5.	Treatment of and Access to Sprint-Owned Property

Sprint is the sole and exclusive owner of the Sprint-Owned Property. Supplier must return all Sprint-Owned Property to Sprint upon the termination or expiration of this Agreement and at any time upon Sprint’s request. Supplier is responsible and must account for all Sprint-Owned Property, and bears the risk of loss while the property is in Supplier’s possession. Sprint-Owned Property may only be used in connection with Supplier’s performance of its obligations under this Agreement. Supplier will not commercially exploit the Privacy Restricted Data, or do anything that may adversely affect the integrity, security, or confidentiality of such items, other than as directed by Sprint in writing. Sprint may inspect any agreements, invoices, and associated records by which Supplier acquires Sprint-Owned Property.


12.6.	Property Return

When a Supplier Personnel assignment ends for any reason, voluntary or involuntary, Supplier will ensure all Sprint-Owned Property in Supplier Personnel possession is returned to Sprint within 48 hours of the assignment termination. If Sprint-Owned Property, including without limitation security badge and keys, is not returned within 48 hours, Supplier will reimburse Sprint for the Sprint-Owned Property at its current market value.


12.7.	No Implied License

Supplier acknowledges that it has no express or implied license to use any Sprint intellectual property except as required for the benefit of Sprint as contemplated under this Agreement.

13.0 INDEMNIFICATION


13.1.	Supplier’s General Third Party Indemnity

Supplier will indemnify and defend Sprint, the Sprint Affiliates, and their respective officers, directors, employees, agents and customers (each, a “Sprint Indemnitee”) from and against all Damages arising out of a third-party claim against a Sprint Indemnitee resulting from or alleged to have resulted from any Supplier act or omission under or related to this Agreement. Sprint will

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defend and indemnify and hold harmless Supplier and it’s respective officers, directors, employees, agents, and customers (each a “Supplier Indemnitee”) from and against all Damages arising out of a claim by a third party against a Supplier Indemnitee resulting from or alleged to have resulted from any act or omission of a Sprint Indemnitee under or related to this Agreement.


13.2.	Supplier’s Intellectual Property Indemnity

Supplier will indemnify and defend the Sprint Indemnitees from and against all Damages arising out of any claims that the Services, Deliverables, or Developed Property (collectively “Indemnified Products”) and any resulting use or sale of any Indemnified Products constitutes an infringement, misappropriation or violation of any intellectual property right or obligation. Additionally, if the right for Sprint to sell or use the Indemnified Products is enjoined or is likely to be enjoined, Supplier will at Supplier’s expense procure for Sprint and Sprint customers the right to use the Indemnified Products; or with the reasonable consent of Sprint, replace or modify the Indemnified Products with equivalent non-infringing Indemnified Products; or, if enjoined, remove the Indemnified Products and refund the price paid by Sprint for the Indemnified Products, including incidental charges such as transportation, installation, and removal.


13.3.	Indemnification Procedures

a. Upon becoming aware of any circumstance or legal action subject to indemnification under this Agreement (“Claim”), Sprint will give prompt written notice (“Indemnification Notice”) of the Claim to Supplier. The Indemnification Notice will include a copy of any written documentation regarding the Claim received by Sprint.

b. Within 30 days of receiving the Indemnification Notice, but in no event later than 10 days before the date on which a response is due in connection with the Claim, Supplier will notify Sprint, in writing, of Supplier’s acknowledgment of its indemnification obligations, and its intent to assume control of the defense and settlement of the entire Claim.

c. Supplier will, at its option, settle or defend the Claim at its sole expense and with its counsel, which must be reasonably satisfactory to Sprint. Sprint will cooperate in all reasonable respects with Supplier and its legal representatives in the investigation, trial, and defense of the Claim and any appeal; provided, however, that Sprint may, at its own expense, participate, through its legal representatives or otherwise, in the investigation, trial, and defense of the Claim and any subsequent appeal. Supplier will not enter into any settlement of the Claim that involves a remedy other than payment of money by Supplier without Sprint consent, which consent will not be unreasonably withheld or delayed.

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d. If Supplier fails to:

i. notify Sprint of its intent to assume control of the defense and settlement of the Claim in accordance with subsection b above;

ii. immediately take control of the defense and investigation of the Claim;

iii. engage counsel reasonably satisfactory to Sprint to handle and defend the Claim; or

iv. proceed in good faith with the prompt resolution of the Claim,

then Sprint, with prior written notice to Supplier and without waiving any rights to Supplier’s indemnification obligations, including reimbursement of reasonable legal fees and expense, will have the right to defend or settle the Claim without the prior written consent of Supplier. Supplier will reimburse Sprint on demand for all Damages incurred by Sprint in defending and settling the Claim in accordance with this Section 13.3.

e. Supplier is not obligated to indemnify and defend Sprint with respect to a Claim (or portion of a Claim) if Sprint fails to promptly notify Supplier of the Claim or fails to provide reasonable cooperation and information to defend or settle the Claim. However this subsection applies if, and only to the extent that, the failure to do so materially prejudices Supplier’s ability to satisfactorily defend or settle the Claim.

14.0 LIMITATION OF LIABILITY

a. General Limitation. Neither party will be liable for consequential, indirect, or punitive damages (including lost profits or savings) for any cause of action, whether in contract, tort, or otherwise, even if the party was or should have been aware of the possibility of these damages.

b. Exclusions. The limitations in the preceding subsection do not apply to: (i) Damages for which a party has an obligation of indemnity under this Agreement; (ii) any grossly negligent, willful or fraudulent act or omission; or (iii) any breach of authorized Services (Section 2.3), Confidential Information (Section 10.0), privacy (Sections 11.0 and 16.3), Marks (Section 10.5), Indemnification (Section 13.0) or any bodily injury or property damage.

15.0 INSURANCE

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15.1.	Minimum Insurance Coverage

Supplier will obtain and maintain during the Term of this Agreement the following minimum insurance coverage:

a. Commercial general liability, including bodily injury, property damage, personal and advertising injury liability, and contractual liability covering operations, independent contractor and products/completed operations hazards, with limits of not less than $1,000,000 combined single limit per occurrence and $2,000,000 annual aggregate, naming Sprint, its officers, directors and employees as additional insureds;

b. Workers’ compensation as provided for under any workers’ compensation or similar law in the jurisdiction where work is performed with an employer’s liability limit of not less than $500,000 for bodily injury by accident or disease;

c. Business auto liability covering ownership, maintenance or use of all owned, hired and non-owned autos with limits of not less than $1,000,000 combined single limit per accident for bodily injury and property damage liability, naming Sprint, its officers, directors and employees as additional insureds;

d. Umbrella/excess liability with limits of not less than $5,000,000 combined single limit per occurrence and annual aggregate in excess of the commercial general liability, business auto liability and employer’s liability, naming Sprint, its officers, directors and employees as additional insureds; and

e. “All Risk” property insurance covering not less than the full replacement cost of Supplier’s (and Subcontractor’s, if any) personal property, with a waiver of subrogation in favor of Sprint as it is agreed that Sprint will not be held liable for loss or damage to any such property from any cause whatsoever. Sprint will be named as a loss payee as its interest may appear.


15.2.	Certificates of Insurance

Supplier will obtain and maintain the required coverage with insurers with A.M. Best ratings of not less than A-, VII and are licensed to do business in all jurisdictions where work is performed under this Agreement. Upon request, Supplier will provide a certificate of insurance evidencing all required coverages are in force and will not be canceled without first giving Sprint 30 days’ prior written notice. All policies will be primary to any insurance or self-insurance Sprint may maintain for acts or omissions of Supplier or anyone for whom Supplier is responsible. Upon request, Supplier will include copies of relevant endorsements or policy provisions with the required certificate of insurance. At the request of Sprint, Supplier will provide a certified copy of each insurance policy

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required under this Agreement provided that Sprint has been named as an additional insured on such policy and there has been an occurrence for which such policy provides coverage.


15.3.	Subcontractor Insurance Requirements

If Supplier utilizes Subcontractors in performance of this Agreement, the Subcontractors must meet the same insurance requirements as Supplier. If a Subcontractor does not meet the coverage requirements of this Section, Subcontractor must either supplement the deficient areas of coverage or Supplier must certify that Supplier has acquired sufficient coverage to supplement any subcontractor deficiency.

16.0 AUDITS


16.1.	Records

Supplier will maintain complete auditable records of all financial and non-financial transactions relating to this Agreement for a period of at least 3 years after the termination or expiration of this Agreement.


16.2.	Fee Audit

Supplier will provide to Sprint, its internal or external auditors, inspectors, and regulators, at reasonable times and for any reasonable business purpose, access to: (a) Supplier Personnel; (b) sites where Services are provided; and (c) data and records relating to the Services, including the right to inspect and copy. If an audit discloses any error in favor of Sprint, Supplier will, within 10 Business Days of the over-billing notice, reimburse Sprint for the over-billing plus interest at a rate of [*]% per month for the period of time between the date the overpayment was made and the date Supplier reimburses Sprint. And, if the audit discloses an over-billing of [*]% or more, Supplier will pay the entire cost of the audit in addition to the over-billed amount plus interest.


16.3.	Operational Audit or Security Assessment

Sprint and its authorized representatives (including its internal and external auditors) will have the right to perform an operational audit or security assessment for any reasonable business purpose which may include: (a) Supplier’s security, confidentiality, and privacy practices and standards; disaster recovery capabilities; and fail-over planning with respect to the Services; (b) any Supplier activities that may affect the internal controls of Sprint on financial reporting; (c) Supplier’s compliance with applicable laws or regulations, no more than once per quarter; and (d) at any time Sprint reasonably believes a breach of a Privacy provision has occurred, during reasonable business hours, and upon reasonable notice. For purposes of this audit, Supplier grants Sprint and its representatives, access to relevant Supplier facilities, books, procedures, and records (other than

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cost information) and other information required for Sprint to determine facts related to Supplier’s performance. Supplier will provide Sprint and its representatives with this information and assistance as reasonably requested to perform the audits but the parties will arrange any assistance so it does not interfere with Supplier’s performance. Any third parties performing an audit under this subsection must execute a nondisclosure agreement reasonably satisfactory to Supplier.

a. Optional Statement of Auditing Standards No. 70 (“SAS 70”) Report. In lieu of granting Sprint access in a fiscal period to conduct an operational audit regarding internal controls on financial reporting, Supplier may provide Sprint with an auditor’s report concerning Supplier’s activities issued under SAS 70. But if Supplier has access to Privacy Restricted Data, a SAS 70 must be provided to Sprint. The SAS 70 must be: (i) a “Type II” report; (ii) prepared by a certified public accountant registered with the Public Company Accounting Oversight Board; (iii) cover the applicable time period and scope of Services provided to Sprint; (iv) the results must be sufficient to evidence a favorable assessment by Sprint of Supplier’s internal controls over financial reporting and Supplier auditors’ attestation; and (v) reasonably acceptable to Sprint. The SAS 70 report will be provided solely at Supplier’s expense.

b. Results of Operational Audit or Security Assessment. If any operational audit, SAS 70 or security assessment reveals an inadequacy or insufficiency of Supplier’s security, confidentiality, privacy practices and standards, disaster recovery capabilities, or fail-over planning or ineffectiveness of internal controls, Supplier will promptly develop and implement a corrective action plan reasonably satisfactory to Sprint. The cost of developing and implementing this plan will be Supplier’s sole responsibility. Sprint may perform one or more additional follow up operational audits or security assessments once-per-year to verify performance under the corrective action plan.

c. Sprint Security Questionnaire. Sprint may require Supplier to (i) conduct scans of servers, databases, and other network hardware and (ii) answer any security questionnaires provided by Sprint. Supplier must provide all results to Sprint.

17.0 DISPUTE RESOLUTION


17.1.	Procedure

The parties will make good faith efforts to resolve any disputes under this Agreement before pursuing litigation. All negotiations under this Section are confidential and will be treated as compromise and settlement negotiations for purposes of evidentiary rules. During the pendency of any dispute, Supplier will continue performance as required by this Agreement and any applicable Order, unless Sprint agrees otherwise in writing or terminates this Agreement. Neither party will be obligated to adhere to the obligations in this Section when seeking injunctive relief.

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17.2.	Forum Selection

The parties agree that all actions and proceedings arising out of or related to this Agreement, except as necessary to enforce indemnity or defense obligations, will be brought only in a state court located in - Wilmington, Delaware, or in the United States District Court for the District of Delaware, located in Wilmington, Delaware. Each party agrees to personal jurisdiction in either court.


17.3.	Jury Trial Waiver

Each party waives its right to a jury trial in any court action arising among the parties under this Agreement or otherwise related to this Agreement, whether made by claim, counterclaim, third party claim, or otherwise.

a. If the jury waiver is held to be unenforceable, the parties agree to binding arbitration for any dispute arising out of this Agreement or any claim arising under any federal, state or local statutes, laws, or regulations. The arbitration will be conducted in accordance with the arbitration rules promulgated under the CPR Institute for Dispute Resolution’s (“CPR”) Rules for Non-Administered Arbitration of Business Disputes then prevailing. To the extent that the provisions of this Agreement and the prevailing rules of CPR conflict, the provisions of this Agreement will govern. The arbitrator(s) will be required to furnish, promptly upon conclusion of the arbitration, a written decision, setting out the reasons for the decision. The arbitration decision will be final and binding on the parties, and the decision may be enforced by either party in any court of competent jurisdiction. Each party will bear its own expenses and an equal share of the expenses of the third arbitrator and the fees, if any, of the CPR.

b. The agreement of each party to waive its right to a jury trial will be binding on its successors and assignees.


17.4.	Legal Fees

The prevailing party in any arbitration or lawsuit will be entitled to reasonable legal fees and costs, including reasonable expert fees and costs. If the prevailing party rejected a written settlement offer that exceeds its recovery, the offering party will be entitled to its reasonable legal fees and costs.

18.0 GENERAL

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18.1.	Notices

Each party must provide notices or other communications to the other party in writing by (a) certified mail, hand delivery or delivery by a reputable overnight carrier service to the address in the signature block, (b) facsimile with receipt of a “transmission ok” acknowledgement, or (c) e-mail. The date of notice will be the day the notice is delivered. However, Supplier will submit invoices to the Invoice Address as provided in Section 3.4.


18.2.	Liens

Supplier will promptly pay for services, materials, equipment or labor. If Supplier fails to discharge any lien filed against Sprint premises within 10 days after written notice is sent by Sprint, Sprint may discharge the lien without liability and assess all costs and expenses to Supplier.


18.3.	Business Continuity

a. Contact Information. Within 30 days of the Effective Date, Supplier will provide Sprint with the contact information of the person(s) in charge of Supplier’s business continuity plans should there be a disaster or interruption in Services. The contact information must contain, at a minimum, the name, address, email address, business phone number, mobile phone number, and fax number of the contact person and their assigned alternate.

b. Notification. If Services are interrupted due to a disaster or extended interruption, Supplier will immediately contact the Sprint project manager or project business contact with a projection of the length of time Services will be interrupted and the proposed contingency plans to continue Services.

c. Assessment. No more than twice per calendar year, Sprint may provide Supplier with a business continuity assessment to evaluate the Supplier’s level of preparedness in the event of a disaster or interruption of Services. Supplier agrees to complete the assessment and return it to Sprint within 30 calendar days.


18.4.	Assignment

Sprint may assign its rights or delegate its obligations under this Agreement in whole or in part to any Sprint Affiliate without Supplier’s consent. Otherwise, neither party may assign its rights or delegate its obligations under this Agreement in whole or in part without the other party’s prior written consent. This Agreement is binding on and enforceable by each party’s permitted successors and assignees. Any assignment in violation of this Section is null and void.

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18.5.	Independent Contractor

Supplier and Supplier Personnel are independent contractors for all purposes and at all times. Supplier has the responsibility for, and control over, the methods and details of performing Services. Supplier will provide all tools, materials, training, hiring, supervision, work policies, and procedures, and be responsible for the compensation, discipline and termination of Supplier Personnel. Neither Supplier nor Supplier Personnel have any authority to act for or bind Sprint to any obligation. Supplier is responsible for the payment of all Supplier Personnel Compensation. “Supplier Personnel Compensation” means wages, salaries, fringe benefits, and other compensation, including contributions to any employee benefit, medical, or savings plan and all payroll taxes and unemployment compensation benefits, including withholding obligations.


18.6.	Governing Law

This Agreement will be governed by and interpreted in accordance with the internal substantive laws of the state of Delaware. The parties agree that the Uniform Computer Information Transaction Act (UCITA), or any version of UCITA adopted by any state, including Delaware, will not govern or be used to interpret this Agreement. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to this Agreement. This Agreement is not a contract under seal.


18.7.	Expenses

Each party will be responsible for and will pay all expenses it incurs in connection with the planning, negotiation, and consummation of this Agreement.


18.8.	Waiver and Severability

The waiver of a breach of any term or condition of this Agreement will not constitute the waiver of any other breach of the same or any other term. To be enforceable, a waiver must be in writing signed by a duly authorized representative of the waiving party. If any provision of this Agreement is held unenforceable, the remaining provisions will remain in effect and the parties will negotiate in good faith a replacement provision that is substantively comparable.


18.9.	Survival

The parties’ obligations and rights under the following Sections and subsections will survive expiration or termination of this Agreement or any Order for any reason: Compensation and Invoicing, Affiliate Transactions, Effects of Termination, Warranties and Remedies, Confidential Information, Privacy, Developed and Sprint-Owned Property, Indemnification, Limitation of Liability, Audits, Dispute Resolution, Liens, Governing Law, and Marks. Expiration or termination

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of the Agreement will not affect the parties’ obligations and rights under any existing Orders, and the provisions of the Agreement will continue in full force and effect for outstanding Orders until the Orders expire or terminate.


18.10.	Contract Interpretation

a. Captions; Section Numbers. Section numbers and captions are provided for convenience of reference and are not binding. Any references to a particular Section of this Agreement will include all subsections.

b. Construction. This Agreement will not be construed against either party due to authorship. Except for indemnification rights and obligations, nothing in this Agreement gives anyone, other than the parties and any permitted assignees, any rights or remedies under this Agreement.


18.11.	Counterparts

This Agreement may be executed in multiple counterparts, each of which will be an original and which together will be the same Agreement.


18.12.	Time of Essence

Time is of the essence in the performance of Supplier’s obligations under this Agreement and any Order.


18.13.	Ethical Business Practices

Supplier agrees to conduct business with Sprint in an ethical manner that is consistent with the Sprint Nextel Code of Conduct for Consultants, Contractors and Suppliers (“Supplier Code of Conduct”) (available at www.sprint.com/governance). Supplier agrees to use commercially reasonable efforts to advise Supplier Personnel that they are encouraged to report inappropriate conduct involving or affecting Sprint or Sprint employees to Sprint Ethics Helpline as described in the Supplier Code of Conduct. Supplier will promptly disclose the nature and scope of any violation of the Supplier Code of Conduct during the Term that involves Sprint or involves Supplier Personnel engaged with Sprint, except in the event that this disclosure would violate any applicable law or regulation.

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18.14.	Federal Acquisition Regulations; Executive Order 11246; Surveillance Compliance

a. Sprint is an equal opportunity employer and a federal contractor. Supplier will, to the extent applicable, comply with federal acquisition regulations, including without limitation requirements related to equal opportunity and affirmative action for Vietnam era veterans, and Executive Order 11246. The Executive Order and these laws are expressly included in the reference to “applicable laws” in Section 6.7.

b. In accordance with the Department of Justice (DOJ) Information Technology (IT) security policies set forth in DOJ Order 2640.2F dated November 26, 2008 or its successor, Supplier will ensure that no foreign nationals perform any Services under this Agreement or any Order that involves direct or indirect access to, or development, operation, management or maintenance of DOJ IT systems. DOJ IT systems include, without limitation, information technology systems, hardware, and media that store, process or transmit classified and unclassified information as well as operating systems of Federal agencies that interface with the DOJ IT systems. A foreign national is anyone who is not a U.S. citizen, including lawful permanent resident aliens. Sprint will notify Supplier in writing of Supplier’s obligations and the Order to which the law applies.

c. As a telecommunications carrier, Sprint is obligated to comply with federal statutes and laws which obligate Sprint to assist law enforcement in executing electronic surveillance pursuant to court order or other lawful authorization. Therefore Supplier will not knowingly disable or interfere with any established surveillance activities except as required by law.


18.15.	Diversity in Subcontracting

Within 30 days of the Effective Date, Supplier must register at the following Sprint website: www.sprint.com/supplierregistration . Unless Supplier is a Diverse Supplier as defined in Exhibit C, Supplier must comply with the terms and conditions of Exhibit C.

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18.16.	Entire Agreement; Modifications; and Order of Precedence

This Agreement, the Exhibits, Orders, and all documents expressly referred to in this Agreement, constitute the parties’ complete agreement with respect to the subject matter of this Agreement and supersedes all prior proposals, understandings, and agreements, whether oral or written, between the parties, including but not limited to any non-disclosure agreements previously entered into between the parties. This Agreement and any attachment or Order may not be amended or modified except in writing, signed by an authorized representative of each party. In case of conflict the order of precedence of the documents constituting this Agreement is as follows: (a) Agreement; (b) the Exhibits; (c) the Orders, except preprinted terms and conditions appearing in any purchase order will have no force and effect; and (d) all documents expressly referred to in this Agreement that are not an Exhibit or Order. Any terms on Supplier’s web site, product schedule, invoice, or other ordering document, or contained in any “shrinkwrap” or “clickwrap” agreement, will have no force or effect.

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Signed:



SPRINT/UNITED MANAGEMENT COMPANY	ACCENT MARKETING LLC
Signature: /s/ Eugene Agee	Signature: /s/ Christopher Dark
Print Name: Eugene Agee	Print Name: Christopher Dark
Title: Vice President, Procurement & RE	Title: CFO
Street Address: 6450 Sprint Parkway	Street Address: 400 Missouri Ave, Ste 100
City, State, Zip: Overland Park, KS 66251	City, State, Zip: Jeffersonville, IN 47130
Date: 6-30-2011	Date: 6-30-2011
Fax No.:	Fax No.:

Sprint Address for notices (including above):	Supplier Address for notices (including above):
cc: Sprint Law Department
Attn: Director, Commercial Law Group
KSOPHT0101-Z4100
6391 Sprint Parkway
Overland Park, KS 66251-4100
Fax No. (913) 523-9884
Plg.group@sprint.com

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EXHIBIT A

RATES

“Intentionally Omitted”

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EXHIBIT B

ELECTRONIC COMMERCE TRANSACTIONS

1.0 SCOPE. This Exhibit details the Transmission methods for Transactions. Any portion of a Transaction that includes terms that are inconsistent with the Agreement is unenforceable.

2.0 DEFINITIONS. The following definitions will apply to this Exhibit:

“Punch Out” means the process of: (1) accessing the Supplier’s web site located outside of the Sprint electronic firewall through a Sprint-approved network for the purpose of purchasing Products or Services; and (2) capturing the data from Supplier’s web site and moving it through the Sprint electronic firewall back into Sprint internal systems.

“Transaction” means a business document (with the exception of this Agreement), including but not limited to (a) Orders, (b) Order acknowledgements, (c) Order changes, (d) advance shipping notices, (e) invoices, and (f) settlements as set forth under this Exhibit.

“Transmission” means the electronic, computer-readable format agreed upon by the parties for exchange of Transactions.

3.0 TRANSMISSION METHODS

3.1 The parties will agree upon one of the Transmission methods described in the table below. Once agreed, these methods may only be amended by the parties’ mutual written agreement.



Transaction	Transmission Methods
Orders, Order acknowledgements, Order changes	either EDI (ANSI x12) or RosettaNet XML
Invoices	Xign (3 ^rd Party ASP)
Settlements	Xign (3 ^rd Party ASP) ACH (Direct Deposit)

3.2 If Supplier is unable to comply with the Transmission methods in the table above, the parties may mutually agree to use an automated facsimile process (“Autofax”) to transmit Orders from Sprint to Supplier. The Autofax option will only apply to Orders. If the parties elect this option, Supplier will provide Sprint with a dedicated facsimile number for Sprint to transmit Orders directly to Supplier’s order management group.

4.0 ELECTRONIC NOTIFICATIONS. Order acknowledgements, advance ship notifications, change order acknowledgements, and Order cancellations, sent via email must be

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transmitted directly to the “Attention To” named on the purchase order. If a purchase order cannot be shipped complete, a backorder notification must be sent via email, advising the “Attention To” with the estimated date of delivery. Additionally, it is required that data requirements are met for all other notification transmission methods.

5.0 SYSTEM OPERATIONS. The parties agree to individually bear all costs for integration of their respective internal systems and all transaction-related costs associated with the implementation and use of Transmission methods. Each party will provide and maintain the equipment, software, services and testing necessary to effectively, reliably, timely, and securely transmit and receive Transactions. Each party will provide sufficient notice to the other of any changes in systems operations that might impair the mutual capabilities of the parties to meet the Transmission methods.

6.0 THIRD PARTY SERVICE SUPPLIERS. The parties may use a third party service provider (“Service Supplier”) for the transmission of data or the establishment of an electronic marketplace or exchange. If either party elects to use a Service Supplier, it must provide the other party with 60 days’ notice of addition to or change of the Service Supplier(s). A party contracting with a Service Supplier must require the Service Supplier to enter into a confidentiality agreement preventing disclosure of any information contained in a Transaction to any third party. The confidentiality agreement will survive for 3 years after the Service Supplier initially obtains the information. Either party may modify its election to use, or may change a Service Supplier upon 60 days’ prior written notice to the other party. Each party will be liable for the acts or omissions of its Service Supplier while transmitting, receiving, storing or handling Transactions. If both parties use the same Service Supplier, the originating party will be liable for the acts or omissions of the Service Supplier in connection with each particular Transaction until the other party properly receives the Transaction, consistent with Section 8.0 of this Exhibit.

7.0 SECURITY PROCEDURES. Transactions will be encrypted using methods approved by the Sprint Corporate Security group. Additionally, each party will adopt an electronic identification key consisting of one or more symbol(s) or code(s) to be used and affixed as an identifying mark for all Transactions (“Signature”). Each party agrees that any Signature affixed to or contained within a Transaction will be sufficient to verify that the Transaction originated from the other party unless the relying party has actual notice that the Signature has been revoked. Neither party will accept a Transaction without a Signature or disclose the Signature of the other party to any third party. A party may change its Signature only by prior written notice to the other party.

8.0 TRANSMISSION ACCEPTANCE. If any Transaction is received in an unreadable form, the receiving party must promptly notify the originating party of the problem (and provide as many details as possible about the problem). If the receiving party does not provide this notice, the

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originating party’s record of the Transaction will control such that the Transaction will be considered accepted by the receiving party and both parties will be held to any Transaction obligations.

9.0 CATALOG REQUIREMENTS

9.1 If the parties agree to maintain an electronic catalog under this Exhibit, the requirements of this Section will apply.

9.2 If Supplier provides links in the electronic catalog to pictures and graphics for catalog items, Supplier will house these pictures and graphics on its own web server unless otherwise agreed upon. Supplier will provide a listing of all unique UNSPSC codes associated with Supplier’s catalog items. Supplier will provide adequate explanatory descriptions for each catalog item in the style requested by Sprint and will enhance item descriptions as necessary. Supplier will not duplicate item descriptions regardless of the similarity of items. Supplier will provide Sprint at least 48 hours’ prior written notice of any changes made to the catalog content including, without limitation, contractually required pricing and UNSPSC codes, on Supplier’s Punch Out accessible web site. If Supplier fails to provide notice, in addition to any other remedies available to Sprint under the Agreement, Supplier will indemnify and defend Sprint for any loss, damage, or liability incurred in connection with the failure.

9.3 Supplier will maintain its Punch Out accessible web site, including, without limitation, the pictures and graphics associated with each catalog item. Supplier must provide Sprint with 48 hours advance notice of any site maintenance that could impact the usability of the site. Supplier must also notify Sprint immediately in the event of an unplanned outage providing cause, corrective action, and estimated down time

10.0 VALIDITY; ENFORCEABILITY; CONFIDENTIALITY

10.1 Transactions will be considered “in writing,” “signed,” and will constitute an “original” when printed from electronic files or records established and maintained in the normal course of business.

10.2 The parties agree not to contest the validity or enforceability of Transactions under the provisions of any applicable law relating to whether certain agreements are to be in writing or signed by the party to be bound. Printed copies of Transactions, if introduced as evidence in any judicial proceeding, arbitration, mediation, or administrative proceeding, will be legally binding and admissible to the same extent and under the same conditions as other business records originated and maintained in documentary form. Neither party will contest the admissibility of Transactions under either the business records exception to the hearsay rule nor the best evidence rule on the basis that the Transactions were not originated or maintained in documentary form.

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EXHIBIT C

DIVERSITY IN SUBCONTRACTING

Supplier agrees to adhere to the terms of this Exhibit regarding use of Diverse Suppliers for its subcontracts. Diverse Suppliers claiming status as an 8a Business Development Program or HUBZone Program must be registered at www.sba.gov. All other Diverse Suppliers must be registered at www.CCR.gov .

1.0 DEFINITIONS

“Diverse Supplier” means one or more of the following:

- Woman-owned business - Minority-owned business

- HUBZone business concern - 8(a) business concern

- Service-disabled veteran-owned - Veteran-owned business

business

- Small business (US Small Business - HBC/U (Historically Black

Administration certification only) Colleges & Universities)

- Small disadvantaged business

“Utilization Requirement” means the target percentage for Supplier’s use of Diverse Suppliers or Small Business (US Small Business Administration certification only) in providing services and deliverables.

2.0 SUPPLIER REQUIREMENTS

2.1

Utilization Requirement. Supplier must use good faith efforts to meet a minimum Utilization Requirement of [*]% for those Orders received by Sprint exceeding $[*] in value in any calendar year during the Term. Supplier will satisfy the Utilization Requirement through the use of Diverse Suppliers and may include its subcontractors who do not provide Services or Deliverables under this Agreement in meeting its Utilization Requirement. If Supplier does not meet the Utilization Requirement under this Agreement, Supplier will either (a) donate [*]% (not to exceed $[*]) of the entire annual amount (exceeding $[*]) earned from Sprint to a diverse non-profit organization as directed by Sprint, or (b) facilitate satisfaction of the [*]% Utilization

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Requirement through Value Added Reseller (VAR) relationships with Diverse Suppliers.

2.2 Supplier Diversity Subcontracting Plan

a. Within 30 calendar days of the Effective Date, Supplier will provide Sprint with its strategic Supplier Diversity Subcontracting Plan outlining the methodology to be used by Supplier to meet its contractual obligation to Sprint regarding the use of Diverse Suppliers (“Diversity Plan”).

b. The Diversity Plan must, at a minimum, address the following:

(1) Use and consideration of Diverse Suppliers for use as Suppliers’ subcontractors and vendors under this Agreement.

(2) Supplier’s Utilization Requirements.

(3) Records documenting: (i) procedures adopted by Supplier to comply with this Exhibit, including the establishment of a Diverse Suppliers source list; (ii) awards made to Diverse Suppliers on the source list; and (iii) specific efforts to identify and award contracts to Diverse Suppliers.

(4) Name and contact information of the Supplier liaison manager designee responsible for interfacing with the Sprint supplier diversity department and administering Supplier’s Diversity Plan.

2.3 Reporting

a. Supplier will, within 30 calendar days of the end of each calendar quarter, submit quarterly reports detailing its use of Diverse Suppliers to meet the Utilization Requirement under this Agreement. Supplier will submit these reports in a Sprint-specified format. The reports will be electronic and must include the total amount, expressed in dollars, of subcontracts between Supplier and any Diverse Suppliers during that calendar quarter.

b. Supplier agrees that Sprint may, when required by federal procurement regulations and at its sole option, require Supplier to submit the Summary Subcontract Report (SSR), using the Electronic Subcontracting Reporting system (eSRS) at http://www.eras.gov following the instructions in the eSRS.

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2.4	Good Faith Efforts. Supplier must make good faith efforts to meet its Utilization Requirements. If Sprint reasonably determines that Supplier has not made good faith efforts to comply with any provision of this Exhibit, Sprint will provide written notice that Supplier is in breach of the Agreement.


2.5	Audits. Supplier agrees to cooperate in any studies or surveys that may be conducted by Sprint representatives or federal or state agencies to determine the extent of Supplier’s compliance with this Exhibit.

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EXHIBIT 31.1

CHIEF EXECUTIVE OFFICER CERTIFICATION

I, Chad A. Carlson, certify that:

1. I have reviewed this quarterly report on Form 10-Q of StarTek, Inc.;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4. The registrant’s other certifying officer(s) and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a. Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b. Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c. Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

d. Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5. The registrant’s other certifying officer(s) and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

a. All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

b. Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.




Date: May 10, 2016	/s/ CHAD A. CARLSON
	Chad A. Carlson
	President and Chief Executive Officer

EXHIBIT 31.2

CHIEF FINANCIAL OFFICER CERTIFICATION

I, Don Norsworthy, certify that:

1. I have reviewed this quarterly report on Form 10-Q of StarTek, Inc.;

b. Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.




Date: May 10, 2016	/s/ DON NORSWORTHY
	Don Norsworthy
	Senior Vice President, Chief Financial Officer and Treasurer

EXHIBIT 32.1

CERTIFICATIONS

In connection with the Quarterly Report of StarTek, Inc. on Form 10-Q for the quarterly period ended March 31, 2016 , as filed with the Securities and Exchange Commission on the date hereof (the “Report”), each of the undersigned individuals, certifies, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that to his knowledge:

1) The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934; and

2) The information contained in the Report fairly presents, in all material respects, the financial condition and result of operations of the Registrant.




Date: May 10, 2016	/s/ CHAD A. CARLSON
	Chad A. Carlson
	President and Chief Executive Officer

Date: May 10, 2016	/s/ DON NORSWORTHY
	Don Norsworthy
	Senior Vice President, Chief Financial Officer and Treasurer

A signed original of this written statement required by Section 906, or other document authenticating, acknowledging, or otherwise adopting the signature that appears in typed form within the electronic version of this written statement required by Section 906, has been provided to the Corporation and will be retained by the Corporation and furnished to the Securities and Exchange Commission or its staff upon request.