UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
 
 
Form 10-K
(Mark One)
T
ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
 
For the fiscal year ended December 31, 2008
or
 
£
TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
 
For the transition period from             to             
 
Commission file number: 001-31826
 
Centene Corporation
(Exact name of registrant as specified in its charter)
Delaware
 
42-1406317
(State or other jurisdiction of
incorporation or organization)
 
(I.R.S. Employer
Identification Number)
     
7711 Carondelet Avenue
   
St. Louis, Missouri
 
63105
(Address of principal executive offices)
 
(Zip Code)
 
Registrant’s telephone number, including area code: (314) 725-4477
 
 
Securities registered pursuant to Section 12(b) of the Act:
 
Common Stock, $0.001 Par Value
 
New York Stock Exchange
Title of Each Class
 
Name of Each Exchange on Which Registered
 
Securities registered pursuant to Section 12(g) of the Act:
None
(Title of Each Class)
 
 
Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act.     Yes   T     No   £

Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act.
    Yes   £     No   T

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yes   T     No   £

Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K is not contained herein, and will not be contained, to the best of registrant’s knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K.   T
 
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filed, a non-accelerated filer, or a smaller reporting company.  See the definitions of “large accelerated filer”, “accelerated filer” and “small reporting company” in Rule 12b-2 of the Exchange Act.  Large accelerated filer  T Accelerated filer  £ Non-accelerated filer  £ (do not check if a smaller reporting company) Smaller reporting company  £

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act).      Yes   £     No   T

The aggregate market value of the voting and non-voting common equity held by non-affiliates of the registrant, based upon the last reported sale price of the common stock on the New York Stock Exchange on June 30, 2008, was $713.9 million.

As of February 6, 2009, the registrant had 43,012,236 shares of common stock outstanding.

DOCUMENTS INCORPORATED BY REFERENCE

Portions of the Proxy Statement for the registrant’s 2009 annual meeting of stockholders are incorporated by reference in Part I, Item 1 and Part III, Items 10, 11, 12, 13 and 14.

 


 

TABLE OF CONTENTS
 
Part I
     
Item 1.
  
  
4
Item 1A.
   
12
Item 1B.
   
17
Item 2.
  
  
17
Item 3.
  
  
18
Item 4.
  
  
18
     
Part II
     
Item 5.
  
  
19
Item 6.
  
  
20
Item 7.
  
  
21
Item 7A.
  
  
27
Item 8.
  
  
27
Item 9.
  
  
46
Item 9A.
  
  
46
Item 9B.
  
  
48
Part III
     
Item 10.
  
  
48
Item 11.
  
  
48
Item 12.
  
  
48
Item 13.
  
  
48
Item 14.
  
  
48
Part IV
Item 15.
  
  
48
   
  
50

Our trademark, service marks and trade names referred to in this filing include  Absolute Total Care, Bridgeway Health Solutions, Buckeye Community Health Plan, Celtic Insurance Company, Cenpatico Behavioral Health, Cenpatico Behavioral Health of Arizona, Centene,  Managed Health Services, Member Connections , Nurse Response, NurseWise, Nurtur, OptiCare, Peach State Health Plan, PhyTrust, Script Assist, Smart Start For Your Baby, Sunshine State Health Plan, Superior HealthPlan, Total Carolina Care, US Script and University Health Plans, among others.
 

FORWARD-LOOKING STATEMENTS

All statements, other than statements of current or historical fact, contained in this filing are forward-looking statements.  We have attempted to identify these statements by terminology including “believe,” “anticipate,” “plan,” “expect,” “estimate,” “intend,” “seek,” “target,” “goal,” “may,” “will,” “should,” “can,” “continue” and other similar words or expressions in connection with, among other things, any discussion of future operating or financial performance.  In particular, these statements include statements about our market opportunity, our growth strategy, competition, expected activities and future acquisitions, investments and the adequacy of our available cash resources.  These statements may be found in the various sections of this filing, including those entitled “Management’s Discussion and Analysis of Financial Condition and Results of Operations,” Part I, Item 1A.  “Risk Factors,” and Part I, Item 3 “Legal Proceedings.”  Readers are cautioned that matters subject to forward-looking statements involve known and unknown risks and uncertainties, including economic, regulatory, competitive and other factors that may cause our or our industry’s actual results, levels of activity, performance or achievements to be materially different from any future results, levels of activity, performance or achievements expressed or implied by these forward-looking statements.  These statements are not guarantees of future performance and are subject to risks, uncertainties and assumptions.

All forward-looking statements included in this filing are based on information available to us on the date of this filing.  Actual results may differ from projections or estimates due to a variety of important factors, including:

Ÿ
our ability to accurately predict and effectively manage health benefits and other operating expenses;
Ÿ  
competition;
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changes in healthcare practices;
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changes in federal or state laws or regulations;
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inflation;
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provider contract changes;
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new technologies;
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reduction in provider payments by governmental payors;
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major epidemics;
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disasters and numerous other factors affecting the delivery and cost of healthcare;
Ÿ
the expiration, cancellation or suspension of our Medicaid managed care contracts by state governments;
Ÿ
availability of debt and equity financing, on terms that are favorable to us; and
Ÿ
general economic and market conditions.

Item 1A “Risk Factors” of Part I of this filing contains a further discussion of these and other important factors that could cause actual results to differ from expectations.  We disclaim any current intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.  Due to these important factors and risks, we cannot give assurances with respect to our future premium levels or our ability to control our future medical costs.
 

 
 
PART I
 
Item 1.   Business
 
OVERVIEW

We are a multi-line healthcare enterprise operating in two segments: Medicaid Managed Care and Specialty Services.  Our Medicaid Managed Care segment provides Medicaid and Medicaid-related health plan coverage to individuals through government subsidized programs, including Medicaid, the State Children’s Health Insurance Program, or SCHIP, Foster Care, Medicare Special Needs Plans and the Supplemental Security Income Program, also known as the Aged, Blind or Disabled Program, or collectively ABD.  Medicaid currently accounts for 73% of our membership, while SCHIP (also including Foster Care) and ABD (also including Medicare) account for 22% and 5%, respectively.  Our Specialty Services segment provides specialty services, including behavioral health, individual health insurance, life and health management, long-term care programs, managed vision, nurse triage, and pharmacy benefits management to state programs, healthcare organizations, employer groups and other commercial organizations, as well as to our own subsidiaries.  Our Specialty Services segment also provides a full range of healthcare solutions for the rising number of uninsured Americans.

During 2008, we announced our intention to sell certain assets of University Health Plans, Inc.  This pending sale is discussed in detail under the caption “Discontinued Operations” under “Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations.”  Accordingly, our New Jersey health plan operations are presented as discontinued operations for all periods in our consolidated financial statements beginning with this Annual Report on Form 10-K.  The following discussion and analysis is presented primarily in the context of continuing operations unless otherwise identified.  For the year ended December 31, 2008, our revenues, total cash flow from operations, and net earnings were $3.4 billion, $222.0 million and $84.2 million, respectively.
 
Our Medicaid Managed Care segment membership totaled approximately 1.2 million as of December 31, 2008, while our Specialty Services segment external membership totaled 163,100.  We currently have health plan subsidiaries offering healthcare services in Arizona, Georgia, Indiana, Ohio, South Carolina, Texas and Wisconsin, as well as New Jersey.  Additionally, effective in July 2007, we acquired a minority interest in Access Health Solutions, LLC, or Access, which provides managed care on a non-risk basis for Medicaid recipients in Florida.  In February 2009, we began operations in Florida through our wholly-owned subsidiary, Sunshine State Health Plan, Inc.  We provide member-focused services through locally based staff by assisting in accessing care, coordinating referrals to related health and social services and addressing member concerns and questions.  We also provide education and outreach programs to inform and assist members in accessing quality, appropriate healthcare services.
 
We believe our local approach to managing our health plans, including provider and member services, enables us to provide accessible, quality, culturally-sensitive healthcare coverage to our communities.  Our health management, educational and other initiatives are designed to help members best utilize the healthcare system to ensure they receive appropriate, medically necessary services and effective management of routine, severe and chronic health problems, resulting in better health outcomes.  We combine our decentralized local approach for care with a centralized infrastructure of support functions such as finance, information systems and claims processing.
 
Our initial health plan commenced operations in Wisconsin in 1984.  We were organized in Wisconsin in 1993 as a holding company for our initial health plan and reincorporated in Delaware in 2001.  Our corporate office is located at 7711 Carondelet Avenue, St. Louis, Missouri 63105, and our telephone number is (314) 725-4477.  Our stock is publicly traded on the New York Stock Exchange under the ticker symbol “CNC.”
 
INDUSTRY

We provide our services to organizations and individuals primarily through Medicaid, SCHIP, Foster Care and ABD programs.  The federal Centers for Medicare and Medicaid Services, or CMS, estimated the total Medicaid market was approximately $311 billion in 2006, and estimate the market will grow to $720 billion by 2017.  According to the most recent information provided by the Kaiser Commission on Medicaid and the Uninsured, Medicaid spending increased by 5.3% in fiscal 2008 and states appropriated an increase of 5.8% for Medicaid in fiscal 2009 budgets.
 
Established in 1965, Medicaid is the largest publicly funded program in the United States, and provides health insurance to low-income families and individuals with disabilities.  Authorized by Title XIX of the Social Security Act, Medicaid is an entitlement program funded jointly by the federal and state governments and administered by the states.  The majority of funding is provided at the federal level.  Each state establishes its own eligibility standards, benefit packages, payment rates and program administration within federal standards.  As a result, there are 56 Medicaid programs— one for each U.S. state, each U.S. territory and the District of Columbia.  Many states have selected Medicaid managed care as a means of delivering quality healthcare and controlling costs, including states that automatically enroll Medicaid recipients who don’t select a health plan.  We refer to these states as mandated managed care states.  Eligibility is based on a combination of household income and assets, often determined by an income level relative to the federal poverty level.  Historically, children have represented the largest eligibility group.
 
Established in 1972, and authorized by Title XVI of the Social Security Act, ABD covers low-income persons with chronic physical disabilities or behavioral health impairments.  ABD beneficiaries represent a growing portion of all Medicaid recipients.  In addition, ABD recipients typically utilize more services because of their critical health issues.
 
The Balanced Budget Act of 1997 created SCHIP to help states expand coverage primarily to children whose families earned too much to qualify for Medicaid, yet not enough to afford private health insurance.  Some states include the parents of these children in their SCHIP programs.  SCHIP is the single largest expansion of health insurance coverage for children since the enactment of Medicaid.  Costs related to the largest eligibility group, children, are primarily composed of pediatrics and family care.  These costs tend to be more predictable than other healthcare issues which predominantly affect the adult population.
 
A portion of Medicaid beneficiaries are dual eligibles, low-income seniors and people with disabilities who are enrolled in both Medicaid and Medicare.  According to CMS, there were approximately seven million dual eligible enrollees in 2006.  These dual eligibles may receive assistance from Medicaid for Medicaid benefits, such as nursing home care and/or assistance with Medicare premiums and cost sharing.  Dual eligibles also use more services due to their tendency to have more chronic health issues.  We serve dual eligibles through our ABD and long-term care programs, and beginning in 2008, through Special Needs Plans.
 
While Medicaid programs have directed funds to many individuals who cannot afford or otherwise maintain health insurance coverage, they did not initially address the inefficient and costly manner in which the Medicaid population tends to access healthcare.  Medicaid recipients in non-managed care programs typically have not sought preventive care or routine treatment for chronic conditions, such as asthma and diabetes.  Rather, they have sought healthcare in hospital emergency rooms, which tends to be more expensive.  As a result, many states have found that the costs of providing Medicaid benefits have increased while the medical outcomes for the recipients remained unsatisfactory.
 
Since the early 1980s, increasing healthcare costs, combined with significant growth in the number of Medicaid recipients, have led many states to establish Medicaid managed care initiatives.  Additionally, a number of states are designing programs to cover the rising number of uninsured Americans.  The US Census Bureau estimated there were 45.7 million Americans in 2007 that lacked health insurance.  Continued pressure on states’ Medicaid budgets should cause public policy to recognize the value of managed care as a means of delivering quality healthcare and effectively controlling costs.  A growing number of states have mandated that their Medicaid recipients enroll in managed care plans.  Other states are considering moving to a mandated managed care approach.  As a result, a significant market opportunity exists for managed care organizations with operations and programs focused on the distinct socio-economic, cultural and healthcare needs of the uninsured population and the Medicaid, SCHIP, Foster Care and ABD populations.  We believe our approach and strategy enable us to be a growing participant in this market.

OUR COMPETITIVE STRENGTHS

Our multi-line managed care approach is based on the following key attributes:
 
Ÿ
  
Strong Historic Operating Performance.   We have increased revenues as we have grown in existing markets, expanded into new markets and broadened our product offerings.  We entered the Wisconsin market in 1984, the Indiana market in 1995, the Texas market in 1999, the Ohio market in 2004, the Georgia market in 2006, and the South Carolina market in 2007.  We have increased our membership through participation in new programs in existing states.  For example, in 2008, we began operations in the Texas Foster Care program and began serving Acute Care members in the Yavapai county of Arizona.  We have also increased membership by acquiring Medicaid businesses, contracts and other related assets from competitors in existing markets, most recently in South Carolina in 2007.  Our Medicaid Managed Care membership totaled approximately 1.2 million as of December 31, 2008.  For the year ended December 31, 2008, we had revenues of $3.4 billion, representing a 40% Compound Annual Growth Rate, or CAGR, since the year ended December 31, 2004.  We generated total cash flow from operations of $222.0 million and net earnings of $84.2 million for the year ended December 31, 2008.

Ÿ
Medicaid Expertise.   Over the last 20 years, we have strived to develop a specialized Medicaid expertise that has helped us establish and maintain relationships with members, providers and state governments.  We have implemented programs developed to achieve savings for state governments and improve medical outcomes for members by reducing inappropriate emergency room use, inpatient days and high cost interventions, as well as by managing care of chronic illnesses.  Our experience in working with state regulators helps us implement and deliver programs and services efficiently and affords us opportunities to provide input regarding Medicaid industry practices and policies in the states in which we operate.  We work with state agencies on redefining benefits, eligibility requirements and provider fee schedules in order to maximize the number of uninsured individuals covered through Medicaid, SCHIP, Foster Care and ABD and expand these types of benefits offered.  Our approach is to accomplish this while maintaining adequate levels of provider compensation and protecting our profitability.
 
 
Ÿ
 
Diversified Business Lines.   We continue to broaden our service offerings to address areas that we believe have been traditionally underserved by Medicaid managed care organizations.  In addition to our Medicaid and Medicaid-related managed care services, our service offerings include behavioral health, individual health insurance, life and health management, long-term care programs, managed vision, nurse triage and pharmacy benefits management.  Through the utilization of a multi-business line approach, we are able to diversify our revenues and help control our medical costs.
 
Ÿ
 
Localized Approach with Centralized Support Infrastructure.   We take a localized approach to managing our subsidiaries, including provider and member services.  This approach enables us to facilitate access by our members to high quality, culturally sensitive healthcare services.  Our systems and procedures have been designed to address these community-specific challenges through outreach, education, transportation and other member support activities.  For example, our community outreach programs work with our members and their communities to promote health and self-improvement through employment and education on how best to access care.  We complement this localized approach with a centralized infrastructure of support functions such as finance, information systems and claims processing, which allows us to minimize general and administrative expenses and to integrate and realize synergies from acquisitions.  We believe this combined approach allows us to efficiently integrate new business opportunities in both Medicaid and specialty services while maintaining our local accountability and improved access.

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Specialized and Scalable Systems and Technology.   Through our specialized information systems, we work to strengthen relationships with providers and states which help us grow our membership base.  We continue to develop our specialized information systems which allow us to support our core processing functions under a set of integrated databases, designed to be both replicable and scalable.  Physicians can use claims, utilization and membership data to manage their practices more efficiently, and they also benefit from our timely payments.  State agencies can use data from our information systems to demonstrate that their Medicaid populations receive quality healthcare in an efficient manner.  These systems also help identify needs for new healthcare and specialty programs.  We have the ability to leverage our platform for one state configuration into new states or for health plan acquisitions.  Our ability to access data and translate it into meaningful information is essential to operating across a multi-state service area in a cost-effective manner.
 
OUR BUSINESS STRATEGY
 
Our objective is to become the leading multi-line healthcare enterprise focusing on the uninsured population and state funded healthcare initiatives.  We intend to achieve this objective by implementing the following key components of our strategy:
 
Ÿ
 
Increase Penetration of Existing State Markets.   We seek to continue to increase our Medicaid membership in states in which we currently operate through alliances with key providers, outreach efforts, development and implementation of community-specific products and acquisitions.  In 2006, we were awarded two regions in connection with Ohio’s statewide restructuring of its Medicaid managed care program, expanding the number of counties we serve from three to 27.  We also were awarded a Medicaid ABD contract in four regions in Ohio.  In Texas, we expanded our operations to the Corpus Christi market in 2006, began managing care for ABD recipients in February 2007 and began operations in the Foster Care program in April 2008.  In Arizona, we began serving members within a long-term care plan in 2006 and within an acute care plan in 2008.  In 2008, we began serving Medicare members within Special Needs Plans in Arizona, Ohio, Texas and Wisconsin. We may also increase membership by acquiring Medicaid businesses, contracts and other related assets from our competitors in our existing markets or by enlisting additional providers.  For example, in 2005 and 2006, we acquired certain Medicaid-related assets in Ohio.

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Diversify Business Lines.   We seek to broaden our business lines into areas that complement our existing business to enable us to grow and diversify our revenue.  We are constantly evaluating new opportunities for expansion both domestically and abroad.  For instance, in July 2008, we completed the acquisition of Celtic Insurance Company, or Celtic, a national individual health insurance provider, in October 2006, we commenced operations under our managed care program contracts to provide long-term care services in Arizona, and in January 2006, we completed the acquisition of US Script, a pharmacy benefits manager.  We are also considering other premium based or fee-for-service lines of business that would provide additional diversity.  We employ a disciplined acquisition strategy that is based on defined criteria including internal rate of return, accretion to earnings per share, market leadership and compatibility with our information systems.  We engage our executives in the relevant operational units or functional areas to ensure consistency between the diligence and integration process.

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Address Emerging State Needs.   We work to assist the states in which we operate in addressing the operating challenges they face.  We seek to assist the states in balancing premium rates, benefit levels, member eligibility, policies and practices, and provider compensation.  For example, in 2008, we began operating under a contract with the Texas Health and Human Services Commission for Comprehensive Health Care for Children in Foster Care, a new statewide program providing managed care services to participants in the Texas Foster Care program.  In 2005, we began performing under our contracts with the State of Arizona to facilitate the delivery of mental health and substance abuse services to behavioral health recipients in Arizona.  Effective January 1, 2005, we were awarded a behavioral health contract to serve SCHIP members in Kansas.  By helping states structure an appropriate level and range of Medicaid, SCHIP and specialty services, we seek to ensure that we are able to continue to provide those services on terms that achieve targeted gross margins, provide an acceptable return and grow our business.

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Develop and Acquire Additional State Markets.   We continue to leverage our experience to identify and develop new markets by seeking both to acquire existing business and to build our own operations.  We expect to focus expansion in states where Medicaid recipients are mandated to enroll in managed care organizations, because we believe member enrollment levels are more predictable in these states.  For example, effective June 1, 2006, we began managing care for Medicaid and SCHIP members in Georgia.  In addition, we focus our attention on states converting to a full-risk, managed care model.  For example, in 2007, we entered the South Carolina market and we participated in the state’s conversion to at-risk managed care.   In February 2009, we began managed care operations in Florida through conversion of members in certain counties from Access Health Solutions to at-risk managed care in Sunshine State Health Plan, through our new state contract.

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Leverage Established Infrastructure to Enhance Operating Efficiencies.   We intend to continue to invest in infrastructure to further drive efficiencies in operations and to add functionality to improve the service provided to members and other organizations at a low cost.  Our centralized functions enable us to add members and markets quickly and economically.

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Maintain Operational Discipline.   We monitor our cost trends, operating performance, regulatory relationships and the Medicaid political environment in our existing markets.  We seek to operate in markets that allow us to meet our internal metrics including membership growth, plan size, market leadership and operating efficiency.  We may divest contracts or health plans in markets where the state’s Medicaid environment, over a long-term basis, does not allow us to meet our targeted performance levels.  We use multiple techniques to monitor and reduce our medical costs, including on-site hospital review by staff nurses and involvement of medical management and finance personnel in significant cases.  Our financial management teams evaluate the financial impact of proposed changes in provider relationships.  We also conduct monthly reviews of member demographics for each health plan.

MEDICAID MANAGED CARE
 
Health Plans
 
We have regulated subsidiaries offering healthcare services in each state we serve.  The table below provides summary data for the state markets we currently serve:

State
 
Local Health Plan Name
  
First Year of Operations Under the Company
  
Counties Served at December 31, 2008
  
Market Share (1)
 
Membership at
December 31, 2008
  
Florida (2)
 
Sunshine State Health Plan
 
2009
 
 
 
 
Georgia
 
Peach State Health Plan
 
2006
 
90
 
29.4%
 
288,300
 
Indiana
 
Managed Health Services
 
1995
 
92
 
30.0%
 
175,300
 
New Jersey (3)
 
University Health Plans
 
2002
 
20
 
6.7%
 
55,200
 
Ohio
 
Buckeye Community Health Plan
 
2004
 
43
 
9.9%
 
133,400
 
South Carolina
 
Absolute Total Care
 
2007
 
42
 
9.7%
 
31,300
 
Texas
 
Superior HealthPlan
 
1999
 
242
 
23.4%
 
431,700
 
Wisconsin
 
Managed Health Services
 
1984
 
33
 
15.8%
 
124,800
 
________________________________
(1)  
Represents Medicaid and SCHIP membership as of December 31, 2008 as a percentage of total eligible Medicaid and SCHIP members in each state.  ABD programs are excluded.
(2)  
We began membership operations in Florida in February 2009.
(3)  
In November 2008, we announced our intention to sell University Health Plans.  As a result, this plan is presented as discontinued operations in our consolidated financial statements, however as of December 31, 2008, the plan was still operated by Centene Corporation.

All of our revenue is derived from operations within the United States and its territories.  We generally receive a fixed premium per member per month pursuant to our state contracts.  Our medical costs have a seasonality component due to cyclical illness, for example cold and flu season, resulting in higher medical expenses beginning in the fourth quarter and continuing throughout the first quarter of each year.  Our managed care subsidiaries in Georgia, Ohio, and Texas had revenues from their respective state governments that each exceeded 10% of our consolidated total revenues in 2008.  Other financial information about our segments is found in Note 20, Segment Information , of our Notes to Consolidated Financial Statements and “Management’s Discussion and Analysis of Financial Condition and Results of Operations” included elsewhere in this Annual Report on Form 10-K.
 
Benefits to States
 
Our ability to establish and maintain a leadership position in the markets we serve results primarily from our demonstrated success in providing quality care while reducing and managing costs, and from our specialized programs in working with state governments.  Among the benefits we are able to provide to the states with which we contract are:

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Significant cost savings compared to state paid reimbursement for services.   We bring bottom-line management experience to our health plans.  On the administrative and management side, we bring experience including quality of care improvement methods, utilization management procedures, an efficient claims payment system, and provider performance reporting, as well as managers and staff experienced in using these key elements to improve the quality of and access to care.
 
Ÿ
 
Data-driven approaches to balance cost and verify eligibility.   Our Medicaid health plans have conducted enrollment processing and activities for state programs since 1984.  We seek to ensure effective enrollment procedures that move members into the plan, then educate them and ensure they receive needed services as quickly as possible.  Our IT department has created mapping/translation programs for loading membership and linking membership eligibility status to all of Centene’s subsystems.

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Establishment of realistic and meaningful expectations for quality deliverables.   We have collaborated with state agencies in redefining benefits, eligibility requirements and provider fee schedules with the goal of maximizing the number of individuals covered through Medicaid, SCHIP, Foster Care and ABD programs.

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Managed care expertise in government subsidized programs.   Our expertise in Medicaid has helped us establish and maintain strong relationships with our constituent communities of members, providers and state governments.  We provide access to services through local providers and staff that focus on the cultural norms of their individual communities.  To that end, systems and procedures have been designed to address community-specific challenges through outreach, education, transportation and other member support activities.

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Improved medical outcomes.   We have implemented programs developed to achieve savings for state governments and improve medical outcomes for members by reducing inappropriate emergency room use, inpatient days and high cost interventions, as well as by managing care of chronic illness.

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Timely payment of provider claims.   We are committed to ensuring that our information systems and claims payment systems meet or exceed state requirements.  We continuously endeavor to update our systems and processes to improve the timeliness of our provider payments.

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Cost saving outreach and specialty programs.   Our health plans have adopted a physician-driven approach where network providers are actively engaged in developing and implementing healthcare delivery policies and strategies.  This approach is designed to eliminate unnecessary costs, improve services to members and simplify the administrative burdens placed on providers.

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Responsible collection and dissemination of utilization data.   We gather utilization data from multiple sources, allowing for an integrated view of our members’ utilization of services.  These sources include medical, vision and behavioral health claims and encounter data, pharmacy data, dental vendor claims and authorization data from the authorization and case management system utilized by us to coordinate care.

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Timely and accurate reporting.   Our information systems have reporting capabilities which have been instrumental in identifying the need for new and/or improved healthcare and specialty programs.  For state agencies, our reporting capability is important in demonstrating an auditable program.

Member Programs and Services

We recognize the importance of member-focused delivery of quality managed care services.  Our locally-based staff assist members in accessing care, coordinating referrals to related health and social services and addressing member concerns and questions.  While covered healthcare benefits vary from state to state, our health plans generally provide the following services:

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    primary and specialty physician care
 
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    transportation assistance
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    inpatient and outpatient hospital care
 
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    vision care
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    emergency and urgent care
 
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    dental care
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    prenatal care
 
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    immunizations
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    laboratory and x-ray services
 
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    prescriptions and limited over-the-counter drugs
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    home health and durable medical equipment
 
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    therapies
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    behavioral health and substance abuse services
 
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    social work services
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    24-hour nurse advice line
     

We also provide the following education and outreach programs to inform and assist members in accessing quality, appropriate healthcare services in an efficient manner:
 
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Member Connections   is a community face-to-face outreach and education program designed to create a link between the member and the provider and help identify potential challenges or risk elements to a member’s health, such as nutritional challenges and health education shortcomings.  Member Connections representatives also contact new members by phone or mail to discuss managed care, the Medicaid program and our services.  Our Member Connections representatives make home visits, conduct educational programs and represent our health plans at community events such as health fairs.

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Start Smart For Your Baby is a prenatal and infant health program designed to increase the percentage of pregnant women receiving early prenatal care, reduce the incidence of low birth weight babies, identify high risk pregnancies, increase participation in the federal Women, Infant and Children program, prevent hospital admissions in the first year of life and increase well-child visits.  The program includes risk assessments, education through face-to-face meetings and materials, behavior modification plans, assistance in selecting a provider for the infant and scheduling newborn follow-up visits.

Ÿ  
EPSDT Case Management is a preventive care program designed to educate our members on the benefits of Early and Periodic Screening, Diagnosis and Treatment, or EPSDT, services.  We have a systematic program of communicating, tracking, outreach, reporting and follow-through that promotes state EPSDT programs.

Ÿ  
Life and Health Management Programs are designed to help members understand their disease and treatment plan and improve their wellness in a cost effective manner.  These programs address medical conditions that are common within the Medicaid population such as asthma, diabetes and pregnancy.  Our Specialty Services segment manages many of our life and health management programs.  Our ABD program uses a proprietary assessment tool that effectively identifies barriers to care, unmet functional needs, available social supports and the existence of behavioral health conditions that impede a member’s ability to maintain a proper health status.  Care coordinators develop individual care plans with the member and healthcare providers ensuring the full integration of behavioral, social and acute care services.  These care plans, while specific to an ABD member, incorporate “Condition Specific” practices in collaboration with physician partners and community resources.
 
 
Providers
 
For each of our service areas, we establish a provider network consisting of primary and specialty care physicians, hospitals and ancillary providers.  As of December 31, 2008, the health plans we operated contracted with the following number of physicians and hospitals:

 
  
Primary Care
Physicians
  
Specialty Care
Physicians
  
Hospitals
Georgia
 
3,256
 
9,620
 
151
Indiana
  
914
  
3,209
  
79
New Jersey (1)
 
1,204
 
4,362
 
63
Ohio
  
2,200
  
8,396
  
122
South Carolina
 
592
 
1,095
 
19
Texas
  
7,633
  
18,373
  
382
Wisconsin
  
1,857
  
4,985
  
61
   Total
 
17,656
 
50,040
 
877

(1)
In November 2008, we announced our intention to sell University Health Plans.  As a result, this plan is presented as discontinued operations in our consolidated financial statements, however as of December 31, 2008, the plan was still operated by Centene Corporation.
 
Our network of primary care physicians is a critical component in care delivery, management of costs and the attraction and retention of new members.  Primary care physicians include family and general practitioners, pediatricians, internal medicine physicians and obstetricians and gynecologists.  Specialty care physicians provide medical care to members generally upon referral by the primary care physicians.  Specialty care physicians include, but are not limited to, orthopedic surgeons, cardiologists and otolaryngologists.  We also provide education and outreach programs to inform and assist members in accessing quality, appropriate healthcare services.
 
Our health plans facilitate access to healthcare services for our members primarily through contracts with our providers.  Our contracts with primary and specialty care physicians and hospitals usually are for one to two-year periods and renew automatically for successive one-year terms, but generally are subject to termination by either party upon 90 to 120 days prior written notice.  In the absence of a contract, we typically pay providers at state Medicaid reimbursement levels.  We pay physicians under a fee-for-service, capitation arrangement, or risk-sharing arrangement.
 
Ÿ  
Under our fee-for-service contracts with physicians, particularly specialty care physicians, we pay a negotiated fee for covered services.  This model is characterized as having no financial risk for the physician.  In addition, this model requires management oversight because our total cost may increase as the units of services increase or as more expensive services replace less expensive services.  We have prior authorization procedures in place that are intended to make sure that certain high cost diagnostic and other services are medically appropriate.
 
Ÿ  
Under our capitated contracts, primary care physicians are paid a monthly fee for each of our members assigned to his or her practice and are at risk for all costs associated with primary and specialty physician and emergency room services.  In return for this payment, these physicians provide all primary care and preventive services, including primary care office visits and EPSDT services.  If these physicians also provide non-capitated services to their assigned members, they may receive payment under fee-for-service arrangements at standard Medicaid rates.

Ÿ  
Under risk-sharing arrangements, physicians are paid under a capitated or fee-for-service arrangement.  The arrangement, however, contains provisions for additional bonus to the physicians or reimbursement from the physicians based upon cost and quality factors.  We often refer to these arrangements as Model 1 contracts.

We work with physicians to help them operate efficiently by providing financial and utilization information, physician and patient educational programs and disease and medical management programs.  Our programs are also designed to help the physicians coordinate care outside of their offices.  In addition, we are governed by state prompt payment policies.
 
We believe our collaborative approach with physicians gives us a competitive advantage in entering new markets.  Our physicians serve on local committees that assist us in implementing preventive care programs, managing costs and improving the overall quality of care delivered to our members, while also simplifying the administrative burdens on our providers.  This approach has enabled us to strengthen our provider networks through improved physician recruitment and retention that, in turn, have helped to increase our membership base.  The following are among the services we provide to support physicians:
 
   
 
Ÿ
Customized Utilization Reports provide certain of our contracted physicians with information that enables them to run their practices more efficiently and focuses them on specific patient needs.  For example, quarterly detail reports update physicians on their status within their risk pools.  Equivalency reports provide physicians with financial comparisons of capitated versus fee-for-service arrangements.

 
Ÿ
Case Management Support helps the physician coordinate specialty care and ancillary services for patients with complex conditions and direct members to appropriate community resources to address both their health and socio-economic needs.
 
 
 
Ÿ
Web-based Claims and Eligibility Resources have been implemented in selected markets to provide physicians with on-line access to perform claims and eligibility inquiries.
 
 
Our contracted physicians also benefit from several of the services offered to our members, including the Member Connections , EPSDT case management and health management programs.  For example, the Member Connections staff facilitates doctor/patient relationships by connecting members with physicians, the EPSDT programs encourage routine checkups for children with their physicians and the health management programs assist physicians in managing their patients with chronic disease.

Where appropriate, our health plans contract with our specialty services organizations to provide services and programs such as behavioral health, health management, managed vision, nurse triage, pharmacy benefit management, and treatment compliance.  When necessary, we also contract with third-party providers on a negotiated fee arrangement for physical therapy, home healthcare, diagnostic laboratory tests, x-ray examinations, ambulance services and durable medical equipment.  Additionally, we contract with dental vendors in markets where routine dental care is a covered benefit.
 
Quality Management
 
Our medical management programs focus on improving quality of care in areas that have the greatest impact on our members.  We employ strategies, including health management and complex case management, that are adjusted for implementation in our individual markets by a system of physician committees chaired by local physician leaders.  This process promotes physician participation and support, both critical factors in the success of any clinical quality improvement program.

We have implemented specialized information systems to support our medical quality management activities.  Information is drawn from our data warehouse, clinical databases and our membership and claims processing system, to identify opportunities to improve care and to track the outcomes of the interventions implemented to achieve those improvements.  Some examples of these intervention programs include:

Ÿ
appropriate leveling of care for neonatal intensive care unit (NICU) hospital admissions, other inpatient hospital admissions, and observation admissions, in accordance with Interqual criteria;
Ÿ
tightening of our pre-authorization list and more stringent review of durable medical equipment and injectibles.
Ÿ
emergency department (ED) program designed to collaboratively work with hospitals to steer non-emergency care away from the costly ED setting (through patient education, on-site alternative urgent care settings, etc.);
Ÿ
increase emphasis on case management and clinical rounding where case managers are nurses or social workers who are employed by the health plan to assist selected patients with the coordination of healthcare services in order to meet a patient's specific healthcare needs;
Ÿ
incorporation of disease management, which is a comprehensive, multidisciplinary, collaborative approach to chronic illnesses such as asthma and diabetes;
Ÿ
Smart Start For Your Baby, a prenatal case management program aimed at helping women with high-risk pregnancies deliver full-term, healthy infants.

We provide reporting on a regular basis using our data warehouse.  State and Health Employer Data and Information Set, or HEDIS, reporting constitutes the core of the information base that drives our clinical quality performance efforts.  This reporting is monitored by Plan Quality Improvement Committees and our corporate medical management team.
 
In an effort to ensure the quality of our provider networks, we undertake to verify the credentials and background of our providers using standards that are supported by the National Committee for Quality Assurance.
 
Information Technology
 
The ability to access data and translate it into meaningful information is essential to operating across a multi-state service area in a cost-effective manner.  Our centralized information systems, which are located in St. Louis, Missouri, support our core processing functions under a set of integrated databases and are designed to be both replicable and scalable to accommodate organic growth and growth from acquisitions.  We continue to enhance our systems in order to leverage the platform we have developed for our existing states for configuration into new states or health plan acquisitions.
 
        Our integrated approach helps to assure that consistent sources of claim and member information are provided across all of our health plans.  Our membership and claims processing system is capable of expanding to support additional members in an efficient manner.  We have a disaster recovery and business resumption plan developed and implemented in conjunction with a third party.  This plan allows us complete access to the business resumption centers and hot-site facilities provided by the plan.
 
SPECIALTY SERVICES
 
Our Specialty Services segment is a key component of our healthcare enterprise and complements our core Medicaid Managed Care business.  Specialty services diversifies our revenue stream, provides higher quality health outcomes to our membership and others, and assists in controlling costs.  Our specialty services are provided primarily through the following businesses: 

Ÿ  
Behavioral Health.   Cenpatico Behavioral Health, or Cenpatico, manages behavioral healthcare for members via a contracted network of providers.  Cenpatico works with providers to determine the best course of treatment for a given diagnosis and helps ensure members and their providers are aware of the full array of services available.  Our networks feature a range of services so that patients can be treated at an appropriate level of care.  We also run school-based programs in Arizona that focus on students with special needs.  We acquired Cenpatico in 2003.

Ÿ  
Individual Health Insurance.   Our individual health insurance company, Celtic, is a national healthcare provider offering high-quality, affordable health insurance to individual customers and their families.  Sold online and through independent insurance agents nationwide, Celtic’s portfolio of major medical plans is designed to meet the diverse needs of the uninsured at all budget and benefit levels. Celtic also offers a standalone guaranteed-issue medical conversion program to self-funded employer groups, stop-loss and fully-insured group carriers, managed care plans, and HMO reinsurers. We acquired Celtic in 2008.
 
Ÿ  
Life and Health Management.   Our life and health management company, Nurtur Health specializes in implementing life and health management programs that encourage healthy behaviors, promote healthier workplaces, improve productivity and reduce healthcare costs.  Specific focuses include chronic respiratory health management, cardiac health management, and work/life management.  Through its specialization in respiratory management, Nurtur Health uses self-care therapies, in-home interaction and informatics processes to deliver highly effective clinical results, enhanced patient-provider satisfaction and greater cost reductions in respiratory management.  Nurtur Health was formed in December 2007 through the combination of three   entities we acquired from July 2005 through November 2007.

Ÿ  
Long-term Care and Acute Care.   Bridgeway Health Solutions, or Bridgeway, provides long-term care services to the elderly and people with disabilities on ABD that meet income and resources requirements who are at risk of being or are institutionalized.  Bridgeway has members in the Maricopa, Yuma and La Paz counties of Arizona.  Bridgeway participates with community groups to address situations that might be barriers to quality care and independent living.  Bridgeway commenced long-term care operations in October 2006.  Bridgeway also provides acute care services to members in the Yavapai county of Arizona.  These services include emergency and physician services, limited dental and rehabilitative services and other maternal and child health services.  Bridgeway commenced acute care operations in October 2008.
 
Ÿ  
Managed Vision.   OptiCare manages vision benefits for members via a contracted network of providers.  OptiCare works with providers to provide a variety of vision plan designs and helps ensure members and their providers are aware of the full array of products and services available.  Our networks feature a range of products and services so that patients can be treated at an appropriate level of care.  We acquired the managed vision business of OptiCare Health Systems, Inc. in July 2006.

Ÿ  
Nurse Triage.   NurseWise and Nurse Response provide a toll-free nurse triage line 24 hours per day, 7 days per week, 52 weeks per year.  Our members call one number and reach bilingual customer service representatives and nursing staff who provide health education, triage advice and offer continuous access to health plan functions.  Additionally, our representatives verify eligibility, confirm primary care provider assignments and provide benefit and network referral coordination for members and providers after business hours.  Our staff can arrange for urgent pharmacy refills, transportation and qualified behavioral health professionals for crisis stabilization assessments.  Call volume is based on membership levels and seasonal variation.  NurseWise commenced operations in 1998.

Ÿ  
Pharmacy Benefits Management.   US Script is a pharmacy benefits manager that administers pharmacy benefits and processes pharmacy claims via its proprietary claims processing software.  US Script has developed and administers a contracted national network of retail pharmacies.  We acquired US Script in January 2006.

CORPORATE COMPLIANCE
 
Our Corporate Ethics and Compliance Program was first established in 1998 and provides methods by which we further enhance operations, safeguard against fraud and abuse, improve access to quality care and help assure that our values are reflected in everything we do.
 
The two primary standards by which corporate compliance programs in the healthcare industry are measured are the 1991 Federal Organizational Sentencing Guidelines and the “Compliance Program Guidance” series issued by the Office of the Inspector General, or OIG, of the Department of Health and Human Services.  Our program contains each of the seven elements suggested by the Sentencing Guidelines and the OIG guidance.  These key components are:

Ÿ  
written standards of conduct;
Ÿ  
designation of a corporate compliance officer and compliance committee;
Ÿ  
effective training and education;  
Ÿ  
effective lines for reporting and communication;  
Ÿ  
enforcement of standards through disciplinary guidelines and actions;  
Ÿ  
internal monitoring and auditing; and  
Ÿ  
prompt response to detected offenses and development of corrective action plans.
 
Our internal Corporate Compliance website, accessible by all employees, contains our Business Ethics and Conduct Policy, our Mission, Values and Philosophies and Compliance Programs, a company-wide policy and procedure database and our toll-free hotline to allow employees or other persons to report suspected incidents of fraud, abuse or other violations.  The audit committee and the board of directors review a compliance report on a quarterly basis.

COMPETITION
 
We continue to face varying and increasing levels of competition as we expand in our existing service areas or enter new markets, as federal regulations require at least two competitors in each service area.  Healthcare reform proposals may cause a number of commercial managed care organizations to decide to enter or exit the Medicaid market.
 
In our business, our principal competitors for state contracts, members and providers consist of the following types of organizations :
 
Ÿ  
Medicaid Managed Care Organizations focus on providing healthcare services to Medicaid recipients.  These organizations consist of national and regional organizations, as well as smaller organizations that operate in one city or state and are owned by providers, primarily hospitals.

Ÿ  
National and Regional Commercial Managed Care Organizations have Medicaid members in addition to members in private commercial plans.  Some of these organizations offer a range of specialty services including pharmacy benefits management, behavioral health management, health management, and nurse triage call support centers.

Ÿ  
Primary Care Case Management Programs are programs established by the states through contracts with primary care providers.  Under these programs, physicians provide primary care services to Medicaid recipients, as well as limited medical management oversight.

We compete with other managed care organizations and specialty companies for state contracts.  In order to grant a contract, state governments consider many factors.  These factors include quality of care, financial requirements, an ability to deliver services and establish provider networks and infrastructure.  In addition, our specialty companies also compete with other providers, such as disease management companies, individual health insurance companies, and pharmacy benefits managers for non-governmental contracts.
 
 
We also compete to enroll new members and retain existing members.  People who wish to enroll in a managed healthcare plan or to change healthcare plans typically choose a plan based on the quality of care and services offered, ease of access to services, a specific provider being part of the network and the availability of supplemental benefits.  In certain markets, where recipients select a physician instead of a health plan, we are able to grow our membership by adding new physicians to our provider base.
 
We also compete with other managed care organizations to enter into contracts with physicians, physician groups and other providers.  We believe the factors that providers consider in deciding whether to contract with us include existing and potential member volume, reimbursement rates, medical management programs, speed of reimbursement and administrative service capabilities.  See “Risk Factors — Competition may limit our ability to increase penetration of the markets that we serve.”
 
REGULATION
 
Our healthcare and specialty operations are regulated at both state and federal levels.  Government regulation of the provision of healthcare products and services is a changing area of law that varies from jurisdiction to jurisdiction.  Regulatory agencies generally have discretion to issue regulations and interpret and enforce laws and rules.  Changes in applicable laws and rules also may occur periodically.

Our regulated subsidiaries are licensed to operate as health maintenance organizations and/or insurance companies in their respective states.  In each of the jurisdictions in which we operate, we are regulated by the relevant health, insurance and/or human services departments that oversee the activities of managed care organizations providing or arranging to provide services to Medicaid enrollees.
 
The process for obtaining authorization to operate as a managed care organization is complex and requires demonstration to the regulators of the adequacy of the health plan’s organizational structure, financial resources, utilization review, quality assurance programs, complaint procedures, provider network adequacy and procedures for covering emergency medical conditions.  Under both state managed care organization statutes and state insurance laws, our health plan subsidiaries, as well as our specialty companies, must comply with minimum statutory capital requirements or other financial requirements, such as deposit and reserve requirements.  Insurance regulations may also require prior state approval of acquisitions of other managed care organizations’ businesses and the payment of dividends, as well as notice for loans or the transfer of funds.  Our subsidiaries are also subject to periodic reporting requirements.  In addition, each health plan and individual health insurance provider must meet criteria to secure the approval of state regulatory authorities before implementing operational changes, including the development of new product offerings and, in some states, the expansion of service areas.
 
States have adopted a number of regulations that may affect our business and results of operations.  These regulations in certain states include:

Ÿ  
premium and maintenance taxes;
Ÿ  
stringent prompt-pay laws;
Ÿ  
requirements of National Provider Identifier numbers on claim submittals;
Ÿ  
disclosure requirements regarding provider fee schedules and coding procedures; and
Ÿ  
programs to monitor and supervise the activities and financial solvency of provider groups.
 
State Contracts

In order to be a Medicaid Managed Care organization in each of the states in which we operate, we must operate under a contract with the state’s Medicaid agency.  States generally use either a formal proposal process, reviewing a number of bidders, or award individual contracts to qualified applicants that apply for entry to the program.  We receive monthly payments based on specified capitation rates determined on an actuarial basis.  These rates differ by membership category and by state depending on the specific benefits and policies adopted by each state.
 
Our contracts with the states and regulatory provisions applicable to us generally set forth the requirements for operating in the Medicaid sector, including provisions relating to:

Ÿ eligibility, enrollment and disenrollment processes;
 
Ÿ health education and wellness and prevention programs;
Ÿ covered services;
 
Ÿ timeliness of claims payment;
Ÿ eligible providers;
 
Ÿ financial standards;
Ÿ subcontractors;
 
Ÿ safeguarding of member information;
Ÿ record-keeping and record retention;
 
Ÿ fraud and abuse detection and reporting;
Ÿ periodic financial and informational reporting;
 
Ÿ grievance procedures; and
Ÿ quality assurance;
 
Ÿ organization and administrative systems.

A health plan or individual health insurance providers’ compliance with these requirements is subject to monitoring by state regulators and by CMS.  A health plan is also subject to periodic comprehensive quality assurance evaluations by a third-party reviewing organization and generally by the insurance department of the jurisdiction that licenses the health plan.  A health plan or individual health insurance provider must also submit reports to various regulatory agencies, including quarterly and annual statutory financial statements and utilization reports.

 
The table below sets forth the term of our state contracts and provides details regarding related renewal or extension and termination provisions as of January 1, 2009.
 
State Contract
  
Expiration Date
  
Renewal or Extension by the State
 
Termination by the State
             
Arizona – Acute Care
 
September 30, 2011
 
May be extended for up to two additional one-year terms.
 
May be terminated for convenience or an event of default.
             
Arizona – Behavioral Health
 
June 30, 2009
 
May be extended for up to one additional year.
 
May be terminated for convenience or an event of default.
             
Arizona – Long-term Care
 
September 30, 2009
 
May be extended for up to two additional years.
 
May be terminated for convenience, an event of default or lack of funding.
             
Arizona – Special Needs Plan (Medicare)
 
December 31, 2009
 
Renewable annually for successive 12-month periods.
 
May be terminated by an event of default.
             
Florida - Medicaid
 
August 31, 2009
 
Renewable through the state’s recertification process.
 
May be terminated for an event of default or lack of federal funding.
             
Georgia – Medicaid & SCHIP
 
June 30, 2009
 
Renewable for three additional one-year terms.
 
May be terminated for an event of default or significant changes in circumstances.
             
Indiana – Medicaid & SCHIP
 
December 31, 2010
 
May be extended for up to two additional years.
 
May be terminated for convenience or an event of default.
             
Kansas – Behavioral Health
 
June 30, 2009
 
May be extended with three one-year renewal options.
 
May be terminated for cause, or without cause for lack of funding.
             
New Jersey – Medicaid, SCHIP & ABD
 
June 30, 2009
 
Renewable annually for successive 12-month periods.
 
May be terminated for convenience or an event of default.
             
Ohio – Medicaid & SCHIP
 
June 30, 2009
 
Renewable annually for successive 12-month periods.
 
May be terminated for an event of default.
             
Ohio – Aged, Blind or Disabled (ABD)
 
June 30, 2009
 
Renewable annually for successive 12-month periods.
 
May be terminated for an event of default.
             
Ohio – Special Needs Plan (Medicare)
 
December 31, 2009
 
Renewable annually for successive 12-month periods.
 
May be terminated by an event of default.
             
South Carolina – Medicaid & ABD
 
March 31, 2009
 
Renewable annually for successive 12-month periods.
 
May be terminated for convenience or an event of default.
             
South Carolina – SCHIP
 
March 31, 2009
 
May be extended for up to one additional year.
 
May be terminated for convenience, an event of default or lack of federal funding.
             
Texas  –Medicaid, SCHIP & ABD
 
August 31, 2010
 
May be extended for up to four additional years.
 
May be terminated for convenience, an event of default or lack of federal funding.
             
Texas – Exclusive Provider Organization (SCHIP)
 
August 31, 2009
 
May be extended for up to one additional year.
 
May be terminated upon any event of default or in the event of lack of state or federal funding.
             
Texas – Foster Care
 
August 31, 2010
 
May be extended for up to four and a half additional years.
 
May be terminated for convenience, an event of default, or non-appropriation of funds.
             
Texas – Special Needs Plan (Medicare)
 
December 31, 2009
 
Renewable annually for successive 12-month periods.
 
May be terminated by an event of default.
             
Wisconsin –Medicaid & ABD
 
December 31, 2009
 
May be extended for up to one additional year.
 
May be terminated if a change in state or federal laws, rules or regulations materially affects either party’s right or responsibilities or for an event of default or lack of funding.
             
Wisconsin – Network Health Plan Subcontract  
 
December 31, 2011  
 
Renews automatically for successive five-year terms.
 
 
May be terminated upon two-years notice prior to the end of the then current term or if a change in state or federal laws, rules or regulations materially affects either party’s rights or responsibilities under the contract, or if Network Health Plan’s contract with the State is terminated.  
             
Wisconsin – Special Needs Plan (Medicare)  
 
December 31, 2009
 
Renewable annually for successive 12-month periods.  
 
May be terminated by an event of default.
 
HIPAA
 
In 1996, Congress enacted the Health Insurance Portability and Accountability Act of 1996, or HIPAA.  The Act is designed to improve the portability and continuity of health insurance coverage and simplify the administration of health insurance claims.  Among the main requirements of HIPAA are standards for the processing of health insurance claims and related transactions.
 
The regulation’s requirements apply to transactions conducted using “electronic media.” Since “electronic media” is defined broadly to include “transmissions that are physically moved from one location to another using magnetic tape, disk or compact disk media,” many communications are considered to be electronically transmitted.  Under the HIPAA regulations, health plans are required to have the capacity to accept and send all covered transactions in a standardized electronic format.  Penalties can be imposed for failure to comply with these requirements.
 
 
HIPAA regulations also protect the privacy of medical records and other personal health information maintained and used by healthcare providers, health plans and healthcare clearinghouses.  We have implemented processes, policies and procedures to comply with the HIPAA privacy regulations, including education and training for employees.  In addition, the corporate privacy officer and health plan privacy officials serve as resources to employees to address any questions or concerns they may have.  Among numerous other requirements, the privacy regulations:

 
Ÿ
limit certain uses and disclosures of private health information, and require patient authorizations for such uses and disclosures of private health information;
 
Ÿ
guarantee patients rights to access their medical records and to know who else has accessed them;
 
Ÿ
limit most disclosure of health information to the minimum needed for the intended purpose;  
 
Ÿ
establish procedures to ensure the protection of private health information;
 
Ÿ
authorize access to records by researchers and others; and
 
Ÿ
impose criminal and civil sanctions for improper uses or disclosures of health information.
 
The preemption provisions of HIPAA provide that the federal standards will not preempt state laws that are more stringent than the related federal requirements.  In addition, the Secretary of HHS may grant exceptions allowing state laws to prevail if one or more of a number of conditions are met, including but not limited to the following:

Ÿ       the state law is necessary to prevent fraud and abuse associated with the provision of and payment for healthcare;
Ÿ       the state law is necessary to ensure appropriate state regulation of insurance and health plans;
Ÿ       the state law is necessary for state reporting on healthcare delivery or costs; or
Ÿ       the state law addresses controlled substances.

In 2003, HHS published final regulations relating to the security of electronic individually identifiable health information.  Compliance with these regulations was required by April 2005.  These regulations require healthcare providers, health plans and healthcare clearinghouses to implement administrative, physical and technical safeguards to ensure the privacy and confidentiality of such information when it is electronically stored, maintained or transmitted through such devices as user authentication mechanisms and system activity audits.  In addition, numerous states have adopted personal data security laws that provide for, among other things, private rights of action for breaches of data security and mandatory notification to persons whose identifiable information is obtained without authorization.

Patients’ Rights Legislation

The United States Senate and House of Representatives passed different versions of patients’ rights legislation in 2001.  Both versions included provisions that specifically apply protections to participants in federal healthcare programs, including Medicaid beneficiaries.  Although no such federal legislation has been enacted, patients’ rights legislation is frequently proposed in Congress.  If enacted, this type of legislation could expand our potential exposure to lawsuits and increase our regulatory compliance costs.  Depending on the final form of any enacted patients’ rights legislation, such legislation could, among other things, expose us to liability for economic and punitive damages for making determinations that deny benefits or delay beneficiaries’ receipt of benefits as a result of our medical necessity or other coverage determinations.  We cannot predict when or whether patients’ rights legislation will be enacted into law or, if enacted, what final form such legislation might take.

Other Fraud and Abuse Laws

Investigating and prosecuting healthcare fraud and abuse became a top priority for law enforcement entities in the last decade.  The focus of these efforts has been directed at participants in public government healthcare programs such as Medicaid.  The laws and regulations relating to Medicaid fraud and abuse and the contractual requirements applicable to health plans participating in these programs are complex and changing and may require substantial resources.

EMPLOYEES

As of December 31, 2008, we had approximately 3,600 employees.  None of our employees are represented by a union.  We believe our relationships with our employees are good.

EXECUTIVE OFFICERS OF THE REGISTRANT

The following table sets forth information regarding our executive officers, including their ages, at January 31, 2009:
 
         
Name
  
Age
  
Position
Michael F. Neidorff
  
66
  
Chairman and Chief Executive Officer
Mark W. Eggert
 
47
 
Executive Vice President, Health Plan Business Unit
Carol E. Goldman
  
51
  
Executive Vice President and Chief Administrative Officer
Cary D. Hobbs
 
41
 
Senior Vice President, Business Management and Integration
Jesse N. Hunter
 
33
 
Executive Vice President, Corporate Development
Donald G. Imholz
 
56
 
Senior Vice President and Chief Information Officer
Edmund E. Kroll
 
49
 
Senior Vice President, Finance and Investor Relations
Frederick J. Manning
 
61
 
Executive Vice President, Celtic Insurance Company
William N. Scheffel
  
55
  
Executive Vice President, Specialty Business Unit
Jeffrey A. Schwaneke
 
33
 
Vice President, Corporate Controller and Chief Accounting Officer
Eric R. Slusser
 
48
 
Executive Vice President, Chief Financial Officer and Treasurer
Keith H. Williamson
 
56
 
Senior Vice President, General Counsel and Secretary
 
Michael F. Neidorff.   Mr. Neidorff has served as our Chairman and Chief Executive Officer since May 2004.  From May 1996 to May 2004, Mr. Neidorff served as President, Chief Executive Officer and as a member of our board of directors.  From 1995 to 1996, Mr. Neidorff served as a Regional Vice President of Coventry Corporation, a publicly-traded managed care organization, and as the President and Chief Executive Officer of one of its subsidiaries, Group Health Plan, Inc. From 1985 to 1995, Mr. Neidorff served as the President and Chief Executive Officer of Physicians Health Plan of Greater St. Louis, a subsidiary of United Healthcare Corp., a publicly-traded managed care organization now known as UnitedHealth Group Incorporated.  Mr. Neidorff also serves as a director of Brown Shoe Company, Inc., a publicly-traded footwear company with global operations.

Mark W. Eggert .  Mr. Eggert has served as our Executive Vice President, Health Plan Business Unit since November 2007.  From January 1999 to November 2007, Mr. Eggert served as the Associate Vice Chancellor and Deputy General Counsel at Washington University, where he oversaw the legal affairs of the School of Medicine.

Carol E. Goldman.   Ms. Goldman has served as Executive Vice President and Chief Administrative Officer since June 2007.  From July 2002 to June 2007, she served as our Senior Vice President, Chief Administrative Officer.  From September 2001 to July 2002, Ms. Goldman served as our Plan Director of Human Resources.  From 1998 to August 2001, Ms. Goldman was Human Resources Manager at Mallinckrodt Inc., a medical device and pharmaceutical company.

Cary D. Hobbs.   Ms. Hobbs has served as our Senior Vice President, Business Management and Integration since September 2007.  She served as our Senior Vice President of Strategy and Business Implementation from January 2004 to September 2007.  She served as our Vice President of Strategy and Business Implementation from September 2002 to January 2004 and as our Director of Business Implementation from 1997 to August 2002.

Jesse N. Hunter.   Mr. Hunter has served as our Executive Vice President, Corporate Development since April 2008.  He served as our Senior Vice President, Corporate Development from April 2007 to April 2008.  He served as our Vice President, Corporate Development from December 2006 to April 2007.  From October 2004 to December 2006, he served as our Vice President, Mergers & Acquisitions.  From July 2003 until October 2004, he served as the Director of Mergers & Acquisitions and from February 2002 until July 2003, he served as the Manager of Mergers & Acquisitions.

Donald G. Imholz.   Mr. Imholz has served as our Senior Vice President and Chief Information Officer since September 2008.  From January 2008 to September 2008, Mr. Imholz was an independent consultant working for clients across a variety of industries. From January 1975 to January 2008, Mr. Imholz was with The Boeing Company and served as Vice President of Information Technology from 2002 to January 2008. In that role, Mr. Imholz was responsible for all application development and support worldwide.  

 
Edmund E. Kroll.   Mr. Kroll has served as our Senior Vice President, Finance and Investor Relations since May 2007.  From June 1997 to November 2006, Mr. Kroll served as Managing Director at Cowen and Company LLC, where his research coverage focused on the managed care industry, including the Company.

Frederick J. Manning.   Mr. Manning has served as our Executive Vice President, Celtic Insurance Company since July 2008.  From 1978 to July 2008, Mr. Manning served as Chief Executive Officer and Chairman of the Board of Celtic Insurance Company.

William N. Scheffel .  Mr. Scheffel has served as our Executive Vice President, Specialty Business Unit since June 2007. From May 2005 to June 2007, he served as our Senior Vice President, Specialty Business Unit.  From December 2003 until May 2005, he served as our Senior Vice President and Controller.  From July 2002 to October 2003, Mr. Scheffel was a partner with Ernst & Young LLP.  From 1975 to July 2002, Mr. Scheffel was with Arthur Andersen LLP.

Jeffrey A. Schwaneke.   Mr. Schwaneke has served as our Vice President, Corporate Controller since July 2008 and Chief Accounting Officer since September 2008.  He previously served as Vice President, Controller and Chief Accounting Officer at Novelis Inc. from October 2007 to July 2008, and Assistant Corporate Controller from May 2006 to September 2007.  Mr. Schwaneke served as Segment Controller for SPX Corporation from January 2005 to April 2006.  Mr. Schwaneke served as Corporate Controller at Marley Cooling Technologies, a segment of SPX Corporation, from March 2004 to December 2004 and Director of Financial Reporting from November 2002 to February 2004.

Eric R. Slusser.   Mr. Slusser has served as our Executive Vice President and Chief Financial Officer since July 2007 and as our Treasurer since February 2008.  Mr. Slusser served as Executive Vice President of Finance, Chief Accounting Officer and Controller of Cardinal Health, Inc. from May 2006 to July 2007 and as Senior Vice President, Chief Accounting Officer and Controller of Cardinal Health, Inc. from May 2005 to May 2006.  Mr. Slusser served as Senior Vice President-Chief Accounting Officer and Controller for MCI, Inc. from November 2003 to May 2005, as Corporate Controller for AES (an electric power generation and transmission company) from May 2003 to November 2003, and as Vice President-Controller from January 1996 to May 2003 for Sprint PCS.

Keith H. Williamson .  Mr. Williamson has served as our Senior Vice President, General Counsel since November 2006 and as our Secretary since February 2007.  From 1988 until November 2006, he served at Pitney Bowes Inc. in various legal and executive roles, the last seven years as a Division President.  Mr. Williamson also serves as a director of PPL Corporation, a publicly-traded energy and utility holding company.
 
Available Information

We are subject to the reporting and information requirements of the Securities Exchange Act of 1934, as amended (Exchange Act) and, as a result, we file periodic reports and other information with the Securities and Exchange Commission, or SEC. We make these filings available on our website free of charge, the URL of which is http://www.centene.com, as soon as reasonably practicable after we electronically file such material with, or furnish it to, the SEC. The SEC maintains a website (http://www.sec.gov) that contains our annual, quarterly and current reports and other information we file electronically with the SEC. You can read and copy any materials we file with the SEC at the SEC’s Public Reference Room at 100 F Street, N.E., Room 1850, Washington, D.C. 20549. You may obtain information on the operation of the Public Reference Room by calling the SEC at 1-800-SEC-0330. Information on our website does not constitute part of this Annual Report on Form 10-K.

Item 1A.   Risk Factors

You should carefully consider the risks described below before making an investment decision.  The trading price of our common stock could decline due to any of these risks, in which case you could lose all or part of your investment.  You should also refer to the other information in this filing, including our consolidated financial statements and related notes.  The risks and uncertainties described below are those that we currently believe may materially affect our Company.  Additional risks and uncertainties that we are unaware of or that we currently deem immaterial also may become important factors that affect our Company.

Risks Related to Being a Regulated Entity

Reduction in Medicaid, SCHIP and ABD funding could substantially reduce our profitability.

Most of our revenues come from Medicaid, SCHIP and ABD premiums.  The base premium rate paid by each state differs, depending on a combination of factors such as defined upper payment limits, a member’s health status, age, gender, county or region, benefit mix and member eligibility categories.  Future levels of Medicaid, SCHIP and ABD funding and premium rates may be affected by continuing government efforts to contain healthcare costs and may further be affected by state and federal budgetary constraints.  Additionally, state and federal entities may make changes to the design of their Medicaid programs resulting in the cancellation or modification of these programs.

For example, in August 2007, the Centers for Medicare & Medicaid Services, or CMS, published a final rule regarding the estimation and recovery of improper payments made under Medicaid and SCHIP.  This rule requires a CMS contractor to sample selected states each year to estimate improper payments in Medicaid and SCHIP and create national and state specific error rates.  States must provide information to measure improper payments in Medicaid and SCHIP for managed care and fee-for-service.  Each state will be selected for review once every three years for each program.  States are required to repay CMS the federal share of any overpayments identified.

The American Reinvestment and Recovery Act of 2009, which was signed into law on February 17, 2009, provides $87 billion in additional federal Medicaid funding for states’ Medicaid expenditures between October 1, 2008 and December 31, 2010. Under this Act, states meeting certain eligibility requirements will temporarily receive additional money in the form of an increase in the federal medical assistance percentage (FMAP). Thus, for a limited period of time, the share of Medicaid costs that are paid for by the federal government will go up, and each state’s share will go down.  We cannot predict whether states are, or will remain, eligible to receive the additional federal Medicaid funding, or whether the states will have sufficient funds for their Medicaid programs.
 
States also periodically consider reducing or reallocating the amount of money they spend for Medicaid, SCHIP, Foster Care and ABD.  In recent years, the majority of states have implemented measures to restrict Medicaid, SCHIP, Foster Care and ABD costs and eligibility.
 
Changes to Medicaid, SCHIP, Foster Care and ABD programs could reduce the number of persons enrolled in or eligible for these programs, reduce the amount of reimbursement or payment levels, or increase our administrative or healthcare costs under these programs, all of which could have a negative impact on our business.  We believe that reductions in Medicaid, SCHIP, Foster Care and ABD payments could substantially reduce our profitability.  Further, our contracts with the states are subject to cancellation by the state after a short notice period in the event of unavailability of state funds.

If SCHIP is not reauthorized or states face shortfalls, our business could suffer.

Federal support for SCHIP has been authorized through 2013.  We cannot be certain that SCHIP will be reauthorized when current funding expires in 2013,   and if it is, what changes might be made to the program following reauthorization.  Thus, we cannot predict the impact that reauthorization will have on our business .

States receive matching funds from the federal government to pay for their SCHIP programs, which matching funds have a per state annual cap.  Because of funding caps, there is a risk that these states could experience shortfalls in future years, which could have an impact on our ability to receive amounts owed to us from states in which we have SCHIP contracts.

If any of our state contracts are terminated or are not renewed, our business will suffer.

We provide managed care programs and selected services to individuals receiving benefits under federal assistance programs, including Medicaid, SCHIP and ABD.  We provide those healthcare services under contracts with regulatory entities in the areas in which we operate.  Our contracts with various states are generally intended to run for one or two years and may be extended for one or two additional years if the state or its agent elects to do so.  Our current contracts are set to expire or renew between March 31, 2009 and December 31, 2010.  When our contracts expire, they may be opened for bidding by competing healthcare providers.  There is no guarantee that our contracts will be renewed or extended.  For example, on August 25, 2006, we received notification from the Kansas Health Policy Authority that FirstGuard Health Plan Kansas, Inc.’s contract with the State would not be renewed or extended, and as a result, our contract ended on December 31, 2006.  Further, our contracts with the states are subject to cancellation by the state after a short notice period in the event of unavailability of state funds.  For example, the Indiana contract under which we operate can be terminated by the State without cause. Our contracts could also be terminated if we fail to perform in accordance with the standards set by state regulatory agencies.  If any of our contracts are terminated, not renewed, renewed on less favorable terms, or not renewed on a timely basis, our business will suffer, and our financial position, results of operations or cash flows may be materially affected.

If we are unable to participate in SCHIP programs, our growth rate may be limited.
 
SCHIP is a federal initiative designed to provide coverage for low-income children not otherwise covered by Medicaid or other insurance programs.  The programs vary significantly from state to state.  Participation in SCHIP programs is an important part of our growth strategy.  If states do not allow us to participate or if we fail to win bids to participate, our growth strategy may be materially and adversely affected.
 
 
Changes in government regulations designed to protect the financial interests of providers and members rather than our investors could force us to change how we operate and could harm our business.

Our business is extensively regulated by the states in which we operate and by the federal government.  The applicable laws and regulations are subject to frequent change and generally are intended to benefit and protect the financial interests of health plan providers and members rather than investors.  The enactment of new laws and rules or changes to existing laws and rules or the interpretation of such laws and rules could, among other things:

•      force us to restructure our relationships with providers within our network;
•      require us to implement additional or different programs and systems;
•      mandate minimum medical expense levels as a percentage of premium revenues;
•      restrict revenue and enrollment growth;
•      require us to develop plans to guard against the financial insolvency of our providers;
•      increase our healthcare and administrative costs;
•      impose additional capital and reserve requirements; and
•      increase or change our liability to members in the event of malpractice by our providers.
 
For example, Congress has previously considered various forms of patient protection legislation commonly known as the Patients’ Bill of Rights and such legislation may be proposed again.  We cannot predict the impact of any such legislation, if adopted, on our business.

Regulations may decrease the profitability of our health plans.

Certain states have enacted regulations which require us to maintain a minimum health benefits ratio, or establish limits on our profitability.  Other states require us to meet certain performance and quality metrics in order to receive our full contractual revenue.  In certain circumstances, our plans may be required to pay a rebate to the state in the event profits exceed established levels.  These regulatory requirements, changes in these requirements or the adoption of similar requirements by other regulators may limit our ability to increase our overall profits as a percentage of revenues.  Certain states, including but not limited to Georgia, Indiana, New Jersey, Texas and Wisconsin have implemented prompt-payment laws and are enforcing penalty provisions for failure to pay claims in a timely manner.  Failure to meet these requirements can result in financial fines and penalties.  In addition, states may attempt to reduce their contract premium rates if regulators perceive our health benefits ratio as too low.  Any of these regulatory actions could harm our financial position, results of operations or cash flows.  Certain states also impose marketing restrictions on us which may constrain our membership growth and our ability to increase our revenues.
 
We face periodic reviews, audits and investigations under our contracts with state government agencies, and these audits could have adverse findings, which may negatively impact our business.

We contract with various state governmental agencies to provide managed healthcare services.  Pursuant to these contracts, we are subject to various reviews, audits and investigations to verify our compliance with the contracts and applicable laws and regulations.  Any adverse review, audit or investigation could result in:

•      cancellation of our contracts;
•      refunding of amounts we have been paid pursuant to our contracts;
•      imposition of fines, penalties and other sanctions on us;
•      loss of our right to participate in various markets;
•      increased difficulty in selling our products and services; and
•      loss of one or more of our licenses.

Failure to comply with government regulations could subject us to civil and criminal penalties.

Federal and state governments have enacted fraud and abuse laws and other laws to protect patients’ privacy and access to healthcare.  In some states, we may be subject to regulation by more than one governmental authority, which may impose overlapping or inconsistent regulations.  Violation of these and other laws or regulations governing our operations or the operations of our providers could result in the imposition of civil or criminal penalties, the cancellation of our contracts to provide services, the suspension or revocation of our licenses or our exclusion from participating in the Medicaid, SCHIP, Foster Care and ABD programs.  If we were to become subject to these penalties or exclusions as the result of our actions or omissions or our inability to monitor the compliance of our providers, it would negatively affect our ability to operate our business.

The Health Insurance Portability and Accountability Act of 1996, or HIPAA, broadened the scope of fraud and abuse laws applicable to healthcare companies.  HIPAA created civil penalties for, among other things, billing for medically unnecessary goods or services.  HIPAA established new enforcement mechanisms to combat fraud and abuse, including civil and, in some instances, criminal penalties for failure to comply with specific standards relating to the privacy, security and electronic transmission of most individually identifiable health information.  It is possible that Congress may enact additional legislation in the future to increase penalties and to create a private right of action under HIPAA, which could entitle patients to seek monetary damages for violations of the privacy rules.
 
We may incur significant costs as a result of compliance with government regulations, and our management will be required to devote time to compliance.

Many aspects of our business are affected by government laws and regulations.  The issuance of new regulations, or judicial or regulatory guidance regarding existing regulations, could require changes to many of the procedures we currently use to conduct our business, which may lead to additional costs that we have not yet identified.  We do not know whether, or the extent to which, we will be able to recover from the states our costs of complying with these new regulations.  The costs of any such future compliance efforts could have a material adverse effect on our business.  We have already expended significant time, effort and financial resources to comply with the privacy and security requirements of HIPAA.  We cannot predict whether states will enact stricter laws governing the privacy and security of electronic health information.  If any new requirements are enacted at the state or federal level, compliance would likely require additional expenditures and management time.

In addition, the Sarbanes-Oxley Act of 2002, as well as rules subsequently implemented by the SEC and the New York Stock Exchange, or the NYSE, have imposed various requirements on public companies, including requiring changes in corporate governance practices.  Our management and other personnel will continue to devote time to these compliance initiatives.

The Sarbanes-Oxley Act requires, among other things, that we maintain effective internal control over financial reporting.  In particular, we must perform system and process evaluation and testing of our internal control over financial reporting to allow management to report on the effectiveness of our internal control over our financial reporting as required by Section 404 of the Sarbanes-Oxley Act.  Our testing, or the subsequent testing by our independent registered public accounting firm, may reveal deficiencies in our internal control over financial reporting that are deemed to be material weaknesses.  Our compliance with Section 404 causes us to incur substantial expense and management effort.  Moreover, if we are not able to comply with the requirements of Section 404, or if we or our independent registered public accounting firm identifies deficiencies in our internal control over financial reporting that are deemed to be material weaknesses, the market price of our stock could decline and we could be subject to sanctions or investigations by the NYSE, SEC or other regulatory authorities, which would require additional financial and management resources.

Changes in healthcare law and benefits may reduce our profitability.

Numerous proposals relating to changes in healthcare law have been introduced, some of which have been passed by Congress and the states in which we operate or may operate in the future.  Changes in applicable laws and regulations are continually being considered, and interpretations of existing laws and rules may also change from time to time.  We are unable to predict what regulatory changes may occur or what effect any particular change may have on our business.  For example, these changes could reduce the number of persons enrolled or eligible to enroll in Medicaid, reduce the reimbursement or payment levels for medical services or reduce benefits included in Medicaid coverage.  We are also unable to predict whether new laws or proposals will favor or hinder the growth of managed healthcare in general.  Legislation or regulations that require us to change our current manner of operation, benefits provided or our contract arrangements may seriously harm our operations and financial results.

 
For example, in August 2007 CMS issued guidance that imposes requirements on states that cover children in families with incomes above 250% of the federal poverty level.  Under these requirements, applicable states must provide assurances to CMS that the state has enrolled at least 95% of the Medicaid and SCHIP eligible children in the state who are in families with incomes below 200% of the federal poverty level in Medicaid or SCHIP and that the number of children insured through private employers has not decreased by more than two percentage points over the prior five year period.  Two states in which we have SCHIP contracts, Georgia and New Jersey, are subject to these requirements.  If they are unable to meet these requirements, they will be unable to continue to cover children in families with incomes above 250% of the federal poverty level, which would likely decrease our membership in such states.  Many states object to these requirements as unduly burdensome and likely to result in a decrease in the number of children covered by SCHIP, and some states, including New Jersey, are pursuing legal challenges against CMS in relation to these requirements.  In the guidance, CMS stated that it expected states to comply with the requirements within 12 months of the issuance of the guidance.  However, in August 2008, a CMS spokesperson stated that, for the time being, CMS would not take compliance action to enforce this requirement.  Further, on February 4, 2009, President Obama issued a memorandum to the Secretary of Health and Human Services requesting the immediate withdrawal of the August 2007 guidance and implementation of SCHIP without the requirements imposed by the August 2007 guidance.  We cannot predict whether legal challenges to August 2007 guidance will be successful or whether these requirements will be rescinded by CMS.  We cannot predict the impact these requirements will have on our revenue if changes are implemented in states in which we serve SCHIP beneficiaries.
 
If a state fails to renew a required federal waiver for mandated Medicaid enrollment into managed care or such application is denied, our membership in that state will likely decrease.
 
States may administer Medicaid managed care programs pursuant to demonstration programs or required waivers of federal Medicaid standards.  Waivers and demonstration programs are generally approved for two year periods and can be renewed on an ongoing basis if the state applies.  We have no control over this renewal process.  If a state does not renew such a waiver or demonstration program or the Federal government denies a state’s application for renewal, membership in our health plan in the state could decrease and our business could suffer.
 
Changes in federal funding mechanisms may reduce our profitability.

The Bush administration previously proposed a major long-term change in the way Medicaid and SCHIP are funded.  The proposal, if adopted, would allow states to elect to receive, instead of federal matching funds, combined Medicaid-SCHIP “allotments” for acute and long-term healthcare for low-income, uninsured persons.  Participating states would be given flexibility in designing their own health insurance programs, subject to federally-mandated minimum coverage requirements.  It is uncertain whether this proposal will be enacted.  Accordingly, it is unknown whether or how many states might elect to participate or how their participation may affect the net amount of funding available for Medicaid and SCHIP programs.  If such a proposal is adopted and decreases the number of persons enrolled in Medicaid or SCHIP in the states in which we operate or reduces the volume of healthcare services provided, our growth, operations and financial performance could be adversely affected.

On May 29, 2007, CMS issued a final rule that would reduce states’ use of intergovernmental transfers for the states’ share of Medicaid program funding.  By restricting the use of intergovernmental transfers, this rule may restrict some states’ funding for Medicaid, which could adversely affect our growth, operations and financial performance.  On May 25, 2007, President Bush signed an Iraq war supplemental spending bill that included a one-year moratorium on the effectiveness of the final rule.  On June 30, 2008, President Bush signed another Iraq war supplemental spending bill that extends the moratorium on the effectiveness of the final rule until April 1, 2009.  We cannot predict whether the rule will ever be implemented and if it is, what impact it will have on our business.
 
Recent legislative changes in the Medicare program may also affect our business.  For example, the Medicare Prescription Drug, Improvement and Modernization Act of 2003 revised cost-sharing requirements for some beneficiaries and requires states to reimburse the federal Medicare program for costs of prescription drug coverage provided to beneficiaries who are enrolled simultaneously in both the Medicaid and Medicare programs.  In its fiscal year 2009 budget proposal, the Bush administration has also proposed to further reduce total federal funding for the Medicaid program by $17.4 billion over the next five years.  These changes may reduce the availability of funding for some states’ Medicaid programs, which could adversely affect our growth, operations and financial performance.  In addition, the Medicare prescription drug benefit interrupted the distribution of prescription drugs to many beneficiaries simultaneously enrolled in both Medicaid and Medicare, prompting several states to pay for prescription drugs on an unbudgeted, emergency basis without any assurance of receiving reimbursement from the federal Medicaid program.  These expenses may cause some states to divert funds originally intended for other Medicaid services which could adversely affect our growth, operations and financial performance.
 
If state regulatory agencies require a statutory capital level higher than the state regulations, we may be required to make additional capital contributions.

Our operations are conducted through our wholly owned subsidiaries, which include health maintenance organizations, or HMOs, and managed care organizations, or MCOs.  HMOs and MCOs are subject to state regulations that, among other things, require the maintenance of minimum levels of statutory capital, as defined by each state.  Additionally, state regulatory agencies may require, at their discretion, individual HMOs to maintain statutory capital levels higher than the state regulations.  If this were to occur to one of our subsidiaries, we may be required to make additional capital contributions to the affected subsidiary.  Any additional capital contribution made to one of the affected subsidiaries could have a material adverse effect on our liquidity and our ability to grow.
 
If state regulators do not approve payments of dividends and distributions by our subsidiaries to us, we may not have sufficient funds to implement our business strategy.

We principally operate through our health plan subsidiaries.  If funds normally available to us become limited in the future, we may need to rely on dividends and distributions from our subsidiaries to fund our operations.  These subsidiaries are subject to regulations that limit the amount of dividends and distributions that can be paid to us without prior approval of, or notification to, state regulators.  If these regulators were to deny our subsidiaries’ request to pay dividends to us, the funds available to us would be limited, which could harm our ability to implement our business strategy.

Risks Related to Our Business

Ineffectiveness of state-operated systems and subcontractors could adversely affect our business.

Our health plans rely on other state-operated systems or sub-contractors to qualify, solicit, educate and assign eligible members into the health plans.  The effectiveness of these state operations and sub-contractors can have a material effect on a health plan’s enrollment in a particular month or over an extended period.  When a state implements new programs to determine eligibility, new processes to assign or enroll eligible members into health plans, or chooses new contractors, there is an increased potential for an unanticipated impact on the overall number of members assigned into the health plans.
 
Failure to accurately predict our medical expenses could negatively affect our financial position, results of operations or cash flows.

Our medical expense includes claims reported but not yet paid, or inventory, estimates for claims incurred but not reported, or IBNR, and estimates for the costs necessary to process unpaid claims at the end of each period.  Our development of the medical claims liability estimate is a continuous process which we monitor and refine on a monthly basis as claims receipts and payment information becomes available.  As more complete information becomes available, we adjust the amount of the estimate, and include the changes in estimates in medical expense in the period in which the changes are identified.

We can not be sure that our medical claims liability estimates are adequate or that adjustments to those estimates will not unfavorably impact our results of operations.  For example, in the three months ended June 30, 2006 we adjusted IBNR by $9.7 million for adverse medical costs development from the first quarter of 2006.

 
Additionally, when we commence operations in a new state or region, we have limited information with which to estimate our medical claims liability.  For example, we commenced operations in South Carolina in December 2007 and began our Foster Care program in Texas in April 2008.  For a period of time after the inception of business in these states, we based our estimates on state provided historical actuarial data and limited actual incurred and received claims.  From time to time in the past, our actual results have varied from our estimates, particularly in times of significant changes in the number of our members.  The accuracy of our medical claims liability estimate may also affect our ability to take timely corrective actions, further harming our results.

Receipt of inadequate or significantly delayed premiums would negatively affect our revenues and profitability.

Our premium revenues consist of fixed monthly payments per member and supplemental payments for other services such as maternity deliveries.  These premiums are fixed by contract, and we are obligated during the contract periods to provide healthcare services as established by the state governments.  We use a large portion of our revenues to pay the costs of healthcare services delivered to our members.  If premiums do not increase when expenses related to medical services rise, our earnings will be affected negatively.  In addition, our actual medical services costs may exceed our estimates, which would cause our health benefits ratio, or our expenses related to medical services as a percentage of premium revenue, to increase and our profits to decline.  In addition, it is possible for a state to increase the rates payable to the hospitals without granting a corresponding increase in premiums to us.  If this were to occur in one or more of the states in which we operate, our profitability would be harmed.  In addition, if there is a significant delay in our receipt of premiums to offset previously incurred health benefits costs, our earnings could be negatively impacted.

In some instances, our base premiums are subject to an adjustment, or risk score, based on the acuity of our membership.  Generally, the risk score is determined by the State analyzing encounter submissions of processed claims data to determine the acuity of our membership relative to the entire state’s Medicaid membership.  The risk score is dependent on several factors including our providers’ completeness and quality of claims submission, our processing of the claim, submission of the processed claims in the form of encounters to the states’ encounter systems and the states’ acceptance and analysis of the encounter data.  If the risk scores assigned to our premiums that are risk adjusted are not adequate or do not appropriately reflect the acuity of our membership, our earnings will be affected negatively.

Failure to effectively manage our medical costs or related administrative costs would reduce our profitability.

Our profitability depends, to a significant degree, on our ability to predict and effectively manage expenses related to health benefits.  We have less control over the costs related to medical services than we do over our general and administrative expenses.  Because of the narrow margins of our health plan business, relatively small changes in our health benefits ratio can create significant changes in our financial results.  Changes in healthcare regulations and practices, the level of use of healthcare services, hospital costs, pharmaceutical costs, major epidemics, new medical technologies and other external factors, including general economic conditions such as inflation levels, are beyond our control and could reduce our ability to predict and effectively control the costs of providing health benefits.  We may not be able to manage costs effectively in the future.  If our costs related to health benefits increase, our profits could be reduced or we may not remain profitable.
 
Our investment portfolio may suffer losses from reductions in market interest rates and changes in market conditions which could materially and adversely affect our results of operations or liquidity.
 
As of December 31, 2008, we had $480.4 million in cash, cash equivalents and short-term investments and $341.7 million of long-term investments and restricted deposits.  We maintain an investment portfolio of cash equivalents and short-term and long-term investments in a variety of securities which may include commercial paper, certificates of deposit, money market funds, municipal bonds, corporate bonds, instruments of the U.S. Treasury, insurance contracts and equity securities.  These investments are subject to general credit, liquidity, market and interest rate risks.  Substantially all of these securities are subject to interest rate and credit risk and will decline in value if interest rates increase or one of the issuers’ credit ratings is reduced.  As a result, we may experience a reduction in value or loss of liquidity of our investments, which may have a negative adverse effect on our results of operations, liquidity and financial condition.  For example, in the third quarter of 2008, we recorded a loss on investments of approximately $4.5 million due to a loss in a money market fund.
 
Difficulties in executing our acquisition strategy could adversely affect our business.

Historically, the acquisition of Medicaid and specialty services businesses, contract rights and related assets of other health plans both in our existing service areas and in new markets has accounted for a significant amount of our growth.  Many of the other potential purchasers have greater financial resources than we have.  In addition, many of the sellers are interested either in (a) selling, along with their Medicaid assets, other assets in which we do not have an interest or (b) selling their companies, including their liabilities, as opposed to the assets of their ongoing businesses.

We generally are required to obtain regulatory approval from one or more state agencies when making acquisitions.  In the case of an acquisition of a business located in a state in which we do not currently operate, we would be required to obtain the necessary licenses to operate in that state.  In addition, even if we already operate in a state in which we acquire a new business, we would be required to obtain additional regulatory approval if the acquisition would result in our operating in an area of the state in which we did not operate previously, and we could be required to renegotiate provider contracts of the acquired business.  We cannot provide any assurance that we would be able to comply with these regulatory requirements for an acquisition in a timely manner, or at all.  In deciding whether to approve a proposed acquisition, state regulators may consider a number of factors outside our control, including giving preference to competing offers made by locally owned entities or by not-for-profit entities.

We also may be unable to obtain sufficient additional capital resources for future acquisitions.  If we are unable to effectively execute our acquisition strategy, our future growth will suffer and our results of operations could be harmed.

Execution of our growth strategy may increase costs or liabilities, or create disruptions in our business.

We pursue acquisitions of other companies or businesses from time to time.  Although we review the records of companies or businesses we plan to acquire, even an in-depth review of records may not reveal existing or potential problems or permit us to become familiar enough with a business to assess fully its capabilities and deficiencies.  As a result, we may assume unanticipated liabilities or adverse operating conditions, or an acquisition may not perform as well as expected.  We face the risk that the returns on acquisitions will not support the expenditures or indebtedness incurred to acquire such businesses, or the capital expenditures needed to develop such businesses.  We also face the risk that we will not be able to integrate acquisitions into our existing operations effectively without substantial expense, delay or other operational or financial problems.  Integration may be hindered by, among other things, differing procedures, including internal controls, business practices and technology systems.  We may need to divert more management resources to integration than we planned, which may adversely affect our ability to pursue other profitable activities.

In addition to the difficulties we may face in identifying and consummating acquisitions, we will also be required to integrate and consolidate any acquired business or assets with our existing operations.  This may include the integration of:

•      additional personnel who are not familiar with our operations and corporate culture;
•      provider networks that may operate on different terms than our existing networks;
•      existing members, who may decide to switch to another healthcare plan; and
•      disparate administrative, accounting and finance, and information systems.
 
Additionally, our growth strategy includes start-up operations in new markets or new products in existing markets.  We may incur significant expenses prior to commencement of operations and the receipt of revenue.  As a result, these start-up operations may decrease our profitability.  In the event we pursue any opportunity to diversify our business internationally, we would become subject to additional risks, including, but not limited to, political risk, an unfamiliar regulatory regime, currency exchange risk and exchange controls, cultural and language differences, foreign tax issues, and different labor laws and practices.

Accordingly, we may be unable to identify, consummate and integrate future acquisitions or start-up operations successfully or operate acquired or new businesses profitably.

Acquisitions of unfamiliar new businesses could negatively impact our business.

We are subject to the expenditures and risks associated with entering into any new line of business.  Our failure to properly manage these expenditures and risks could have a negative impact on our overall business.  For example, effective July 2008, we completed the previously announced acquisition of Celtic Group, Inc., the parent company of Celtic Insurance Company, or Celtic.  Celtic is a national individual health insurance provider that provides health insurance to individual customers and their families.  While we believe that the addition of Celtic will be complementary to our business, we have not previously operated in the individual health care industry.

 
If competing managed care programs are unwilling to purchase specialty services from us, we may not be able to successfully implement our strategy of diversifying our business lines.

We are seeking to diversify our business lines into areas that complement our Medicaid business in order to grow our revenue stream and balance our dependence on Medicaid risk reimbursement.  In order to diversify our business, we must succeed in selling the services of our specialty subsidiaries not only to our managed care plans, but to programs operated by third-parties.  Some of these third-party programs may compete with us in some markets, and they therefore may be unwilling to purchase specialty services from us.  In any event, the offering of these services will require marketing activities that differ significantly from the manner in which we seek to increase revenues from our Medicaid programs.  Our inability to market specialty services to other programs may impair our ability to execute our business strategy.
 
Failure to achieve timely profitability in any business would negatively affect our results of operations.

Start-up costs associated with a new business can be substantial.  For example, in order to obtain a certificate of authority in most jurisdictions, we must first establish a provider network, have systems in place and demonstrate our ability to obtain a state contract and process claims.  If we were unsuccessful in obtaining the necessary license, winning the bid to provide service or attracting members in numbers sufficient to cover our costs, any new business of ours would fail.  We also could be obligated by the state to continue to provide services for some period of time without sufficient revenue to cover our ongoing costs or recover start-up costs.  The expenses associated with starting up a new business could have a significant impact on our results of operations if we are unable to achieve profitable operations in a timely fashion.

We derive a majority of our premium revenues from operations in a small number of states, and our financial position, results of operations or cash flows would be materially affected by a decrease in premium revenues or profitability in any one of those states.

Operations in a few states have accounted for most of our premium revenues to date.  If we were unable to continue to operate in any of our current states or if our current operations in any portion of one of those states were significantly curtailed, our revenues could decrease materially.  For example, our Medicaid contract with Kansas, which terminated December 31, 2006, together with our Medicaid contract with Missouri, accounted for $317.0 million in revenue for the year ended December 31, 2006.  Our reliance on operations in a limited number of states could cause our revenue and profitability to change suddenly and unexpectedly depending on legislative or other governmental or regulatory actions and decisions, economic conditions and similar factors in those states.  Our inability to continue to operate in any of the states in which we operate would harm our business.
 
Competition may limit our ability to increase penetration of the markets that we serve.

We compete for members principally on the basis of size and quality of provider network, benefits provided and quality of service.  We compete with numerous types of competitors, including other health plans and traditional state Medicaid programs that reimburse providers as care is provided.  Subject to limited exceptions by federally approved state applications, the federal government requires that there be choices for Medicaid recipients among managed care programs.  Voluntary programs and mandated competition may limit our ability to increase our market share.

Some of the health plans with which we compete have greater financial and other resources and offer a broader scope of products than we do.  In addition, significant merger and acquisition activity has occurred in the managed care industry, as well as in industries that act as suppliers to us, such as the hospital, physician, pharmaceutical, medical device and health information systems businesses.  To the extent that competition intensifies in any market that we serve, our ability to retain or increase members and providers, or maintain or increase our revenue growth, pricing flexibility and control over medical cost trends may be adversely affected.

In addition, in order to increase our membership in the markets we currently serve, we believe that we must continue to develop and implement community-specific products, alliances with key providers and localized outreach and educational programs.  If we are unable to develop and implement these initiatives, or if our competitors are more successful than we are in doing so, we may not be able to further penetrate our existing markets.
 
If we are unable to maintain relationships with our provider networks, our profitability may be harmed.

Our profitability depends, in large part, upon our ability to contract favorably with hospitals, physicians and other healthcare providers.  Our provider arrangements with our primary care physicians, specialists and hospitals generally may be cancelled by either party without cause upon 90 to 120 days prior written notice.  We cannot provide any assurance that we will be able to continue to renew our existing contracts or enter into new contracts enabling us to service our members profitably.

From time to time providers assert or threaten to assert claims seeking to terminate non-cancelable agreements due to alleged actions or inactions by us.  Even if these allegations represent attempts to avoid or renegotiate contractual terms that have become economically disadvantageous to the providers, it is possible that in the future a provider may pursue such a claim successfully.  In addition, we are aware that other managed care organizations have been subject to class action suits by physicians with respect to claim payment procedures, and we may be subject to similar claims.  Regardless of whether any claims brought against us are successful or have merit, they will still be time-consuming and costly and could distract our management’s attention.  As a result, we may incur significant expenses and may be unable to operate our business effectively.

We will be required to establish acceptable provider networks prior to entering new markets.  We may be unable to enter into agreements with providers in new markets on a timely basis or under favorable terms.  If we are unable to retain our current provider contracts or enter into new provider contracts timely or on favorable terms, our profitability will be harmed.
 
We may be unable to attract and retain key personnel.

We are highly dependent on our ability to attract and retain qualified personnel to operate and expand our business.  If we lose one or more members of our senior management team, including our chief executive officer, Michael F. Neidorff, who has been instrumental in developing our business strategy and forging our business relationships, our business and financial position, results of operations or cash flows could be harmed.  Our ability to replace any departed members of our senior management or other key employees may be difficult and may take an extended period of time because of the limited number of individuals in the Medicaid managed care and specialty services industry with the breadth of skills and experience required to operate and successfully expand a business such as ours.  Competition to hire from this limited pool is intense, and we may be unable to hire, train, retain or motivate these personnel.

Negative publicity regarding the managed care industry may harm our business and financial position, results of operations or cash flows.

The managed care industry has received negative publicity.  This publicity has led to increased legislation, regulation, review of industry practices and private litigation in the commercial sector.  These factors may adversely affect our ability to market our services, require us to change our services, and increase the regulatory burdens under which we operate.  Any of these factors may increase the costs of doing business and adversely affect our financial position, results of operations or cash flows.

Claims relating to medical malpractice could cause us to incur significant expenses.

Our providers and employees involved in medical care decisions may be subject to medical malpractice claims.  In addition, some states, including Texas, have adopted legislation that permits managed care organizations to be held liable for negligent treatment decisions or benefits coverage determinations.  Claims of this nature, if successful, could result in substantial damage awards against us and our providers that could exceed the limits of any applicable insurance coverage.  Therefore, successful malpractice or tort claims asserted against us, our providers or our employees could adversely affect our financial condition and profitability.  Even if any claims brought against us are unsuccessful or without merit, they would still be time consuming and costly and could distract our management’s attention.  As a result, we may incur significant expenses and may be unable to operate our business effectively.

Loss of providers due to increased insurance costs could adversely affect our business.

Our providers routinely purchase insurance to help protect themselves against medical malpractice claims.  In recent years, the costs of maintaining commercially reasonable levels of such insurance have increased dramatically, and these costs are expected to increase to even greater levels in the future.  As a result of the level of these costs, providers may decide to leave the practice of medicine or to limit their practice to certain areas, which may not address the needs of Medicaid participants.  We rely on retaining a sufficient number of providers in order to maintain a certain level of service.  If a significant number of our providers exit our provider networks or the practice of medicine generally, we may be unable to replace them in a timely manner, if at all, and our business could be adversely affected.

 
Growth in the number of Medicaid-eligible persons during economic downturns could cause our financial position, results of operations or cash flows to suffer if state and federal budgets decrease or do not increase.

Less favorable economic conditions may cause our membership to increase as more people become eligible to receive Medicaid benefits.  During such economic downturns, however, state and federal budgets could decrease, causing states to attempt to cut healthcare programs, benefits and rates.  We cannot predict the impact of changes in the United States economic environment or other economic or political events, including acts of terrorism or related military action, on federal or state funding of healthcare programs or on the size of the population eligible for the programs we operate.  If federal funding decreases or remains unchanged while our membership increases, our results of operations will suffer.
 
Growth in the number of Medicaid-eligible persons may be countercyclical, which could cause our financial position, results of operations or cash flows to suffer when general economic conditions are improving.

Historically, the number of persons eligible to receive Medicaid benefits has increased more rapidly during periods of rising unemployment, corresponding to less favorable general economic conditions.  Conversely, this number may grow more slowly or even decline if economic conditions improve.  Therefore, improvements in general economic conditions may cause our membership levels to decrease, thereby causing our financial position, results of operations or cash flows to suffer, which could lead to decreases in our stock price during periods in which stock prices in general are increasing.
 
If we are unable to integrate and manage our information systems effectively, our operations could be disrupted.

Our operations depend significantly on effective information systems.  The information gathered and processed by our information systems assists us in, among other things, monitoring utilization and other cost factors, processing provider claims, and providing data to our regulators.  Our providers also depend upon our information systems for membership verifications, claims status and other information.

Our information systems and applications require continual maintenance, upgrading and enhancement to meet our operational needs and regulatory requirements.  Moreover, our acquisition activity requires frequent transitions to or from, and the integration of, various information systems.  We regularly upgrade and expand our information systems’ capabilities.  If we experience difficulties with the transition to or from information systems or are unable to properly maintain or expand our information systems, we could suffer, among other things, from operational disruptions, loss of existing members and difficulty in attracting new members, regulatory problems and increases in administrative expenses.  In addition, our ability to integrate and manage our information systems may be impaired as the result of events outside our control, including acts of nature, such as earthquakes or fires, or acts of terrorists.

We rely on the accuracy of eligibility lists provided by state governments.  Inaccuracies in those lists would negatively affect our results of operations.

Premium payments to us are based upon eligibility lists produced by state governments.  From time to time, states require us to reimburse them for premiums paid to us based on an eligibility list that a state later discovers contains individuals who are not in fact eligible for a government sponsored program or are eligible for a different premium category or a different program.  Alternatively, a state could fail to pay us for members for whom we are entitled to payment.  Our results of operations would be adversely affected as a result of such reimbursement to the state if we had made related payments to providers and were unable to recoup such payments from the providers.
 
We may not be able to obtain or maintain adequate insurance.

We maintain liability insurance, subject to limits and deductibles, for claims that could result from providing or failing to provide managed care and related services.  These claims could be substantial.  We believe that our present insurance coverage and reserves are adequate to cover currently estimated exposures.  We cannot provide any assurance that we will be able to obtain adequate insurance coverage in the future at acceptable costs or that we will not incur significant liabilities in excess of policy limits.

From time to time, we may become involved in costly and time-consuming litigation and other regulatory proceedings, which require significant attention from our management.

We are a defendant from time to time in lawsuits and regulatory actions relating to our business.  Due to the inherent uncertainties of litigation and regulatory proceedings, we cannot accurately predict the ultimate outcome of any such proceedings.  An unfavorable outcome could have a material adverse impact on our business and financial position, results of operations or cash flows.  In addition, regardless of the outcome of any litigation or regulatory proceedings, such proceedings are costly and time consuming and require significant attention from our management.  For example, we have in the past, or may be subject to in the future, securities class action lawsuits, IRS examinations or similar regulatory actions.  Any such matters could harm our business and financial position, results of operations or cash flows.

If we are unable to complete the previously announced sale of certain of assets of our New Jersey health plan in a timely manner, our business could suffer.

On November 20, 2008, we announced that we had entered into an agreement with AMERIGROUP Corporation, or AMERIGROUP, to sell certain assets of our subsidiary University Health Plan, Inc. in the State of New Jersey to AMERIGROUP.  The agreement contains a number of conditions to closing, including (i) the approval of regulators in New Jersey, (ii) the lack of a material adverse effect, and (iii) other customary conditions.  On December 31, 2008, we announced that we had received a termination notice from AMERIGROUP relating to the New Jersey transaction.  As we have previously stated, we do not believe that there is cause to terminate the New Jersey agreement and are prepared to pursue all available means to bring this transaction to closure.  To this end, on January 8, 2009, we announced that, in response to AMERIGROUP’s purported termination of this agreement, we had filed a lawsuit against AMERIGROUP in the Superior Court of New Jersey Chancery Division.  Nonetheless, if we are unable to close the New Jersey transaction in a timely manner, our results of operations could be negatively impacted.

Risks related to our corporate headquarters’ project could harm our financial position, results of operations or cash flows.

In 2008, our capital expenditures included $27.0 million for land and fees associated with the construction of a real estate development on the property adjoining our corporate office, which we believe is necessary to accommodate our growing business.  We are currently negotiating our involvement as a joint venture partner in an entity that will develop the properties.  Due to the global financial crisis and disruptions in the capital and credit markets, we may be unable to complete this project under economically feasible terms.  If the Company is unable to complete the development or if the Company delays or abandons the real estate project, it may have an adverse impact on our financial position, results of operations or cash flows.   For example, in 2007 we abandoned a previously planned redevelopment project and recorded a pre-tax impairment charge of $7.2 million.  Our operations and efficiency could also be impacted if the development is not completed as there is limited office space for us to expand in the market near our existing headquarters as our business continues to grow.


None.

Item 2.   Properties

We own our corporate office headquarters building located in St. Louis, Missouri.  During 2008, our capital expenditures included land and fees for the construction of a new real estate development on the property adjoining our corporate office, which we believe is necessary to accommodate our growing business.  We are currently negotiating our involvement as a joint venture partner in the entity that will develop the relevant properties.

We generally lease space in the states where our health plans, specialty companies and claims processing facilities operate.  We are required by various insurance and regulatory authorities to have offices in the service areas where we provide benefits.  We believe our current facilities are adequate to meet our operational needs for the foreseeable future.

 
Item 3.   Legal Proceedings

On January 8, 2009, we filed a complaint in the Chancery Division of the Superior Court of New Jersey, asserting a breach of contract claim against AMERIGROUP New Jersey, or AGPNJ, and a tortuous interference with contract claim against AMERIGROUP Corporation, in connection with AGPNJ’s refusal to proceed to closing under its contract to purchase certain assets of University Health Plan’s or, UHP’s, business.  In December 2008, AGPNJ sent us a termination notice claiming that a material adverse effect had occurred under the contract and attempted to terminate the contract.  We are contesting whether a material adverse effect occurred and correspondingly the propriety and validity of the purported termination, and are seeking to obtain specific performance of the contract and damages.
 
We routinely are subjected to legal proceedings in the normal course of business. While the ultimate resolution of such matters is uncertain, we do not expect the results of any of these matters individually, or in the aggregate, to have a material effect on our financial position or results of operations.
 

None.
 
 
PART II
 
Item 5 .   Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities
 
Market for Common Stock; Dividends
 
Our common stock has been traded and quoted on the New York Stock Exchange under the symbol “CNC” since October 16, 2003.
 
 
  
2008 Stock Price
  
2007 Stock Price
 
  
High
  
Low
  
High
  
Low
First Quarter
  
$
28.49
  
$
13.58
  
$
26.66
  
$
20.68
Second Quarter
  
 
21.70
  
 
13.10
  
 
24.28
  
 
19.35
Third Quarter
  
 
24.67
  
 
16.40
  
 
23.79
  
 
17.65
Fourth Quarter
  
 
21.61
  
 
15.23
  
 
27.73
  
 
21.26
 
As of February 6, 2009, there were 49 holders of record of our common stock.
 
We have never declared any cash dividends on our capital stock and currently anticipate that we will retain any future earnings for the development, operation and expansion of our business.

Issuer Purchases of Equity Securities
 
In October 2008, our board of directors extended the previously adopted November 2005 stock repurchase program, authorizing us to repurchase up to four million shares of common stock from time to time on the open market or through privately negotiated transactions.  The repurchase program expires October 31, 2009, but we reserve the right to suspend or discontinue the program at any time.  We have established a trading plan with a registered broker to repurchase shares under certain market conditions.  During the year ended December 31, 2008, we repurchased 1,218,858 shares at an average price of $19.29 and an aggregate cost of $23.5 million.  During the quarter ended December 31, 2008, with the exception of the 11,346 shares footnoted below, we did not repurchase any shares other than through this publicly announced program.
 
Issuer Purchases of Equity Securities
Fourth Quarter 2008
 
Period
 
Total Number of Shares Purchased
   
Average Price Per Share
 
Total Number of Shares Purchased as Part of Publicly Announced Plans or Programs
 
Maximum Number of Shares that May Yet Be Purchased Under the Plans or Programs
 
October 1 – October 31, 2008
    264,307 1   $ 18.94     264,008     1,934,481  
November 1 – November 30, 2008
    2,597 2     17.12         1,934,481  
December 1 – December 31, 2008
    8,450 2     16.07         1,934,481  
TOTAL
    275,354     $ 18.83     264,008     1,934,481  
                             
________________
1 299 shares acquired in October 2008 represent shares relinquished to the Company by certain employees for payment of taxes upon vesting of restricted stock units.
2 Shares acquired in November and December 2008 represent shares relinquished to the Company by certain employees for payment of taxes upon vesting of restricted stock units.
 
Stock Performance Graphs
 
The graph below compares the cumulative total stockholder return on our common stock for the period from December 31, 2003 to December 31, 2008 with the cumulative total return of the New York Stock Exchange Composite Index and the Morgan Stanley Health Care Payor Index over the same period.  The graph assumes an investment of $100 on December 31, 2003 in our common stock (at the last reported sale price on such day), the New York Stock Exchange Composite Index and the Morgan Stanley Health Care Payor Index and assumes the reinvestment of any dividends.
 

 
 

   
12/31/2003
   
12/31/2004
   
12/31/2005
   
12/31/2006
   
12/31/2007
   
12/31/2008
 
Centene Corporation
  $ 100.00     $ 202.36     $ 187.65     $ 175.37     $ 195.86     $ 140.69  
New York Stock Exchange Composite Index
  $ 100.00     $ 112.16     $ 119.96     $ 141.38     $ 150.69     $ 89.06  
MS Health Care Payor Index
  $ 100.00     $ 146.27     $ 200.56     $ 213.90     $ 248.53     $ 112.32  

 

The following selected consolidated financial data should be read in conjunction with the consolidated financial statements and related notes and “Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations” included in our Annual Report on Form 10-K.  The assets, liabilities and results of operations of FirstGuard and University Health Plans have been classified as discontinued operations for all periods presented.  The data for the years ended December 31, 2008, 2007 and 2006 and as of December 31, 2008 and 2007 are derived from consolidated financial statements included elsewhere in this filing.  The data for the years ended December 31, 2005 and 2004 and as of December 31, 2006, 2005 and 2004 are derived from consolidated financial statements not included in this filing.
 
 
  
Year Ended December 31,
 
 
  
2008
   
2007
   
2006
   
2005
   
2004
 
   
(In thousands, except share data)
 
Consolidated Statements of Operations:
  
                                     
Revenues:
  
                                     
Premium
  
$
3,199,360
   
$
2,611,953
   
$
1,707,439
   
$
1,095,308
   
$
851,794
 
Premium tax
   
90,202
     
76,567
     
35,848
     
6,079
     
4,911
 
Service
  
 
74,953
     
80,508
     
79,159
     
13,456
     
8,532
 
Total revenues
  
 
3,364,515
     
2,769,028
     
1,822,446
     
1,114,843
     
865,237
 
Expenses:
  
                                     
Medical costs
  
 
2,640,335
     
2,190,898
     
1,436,371
     
897,077
     
692,348
 
Cost of services
  
 
56,920
     
61,348
     
60,287
     
5,608
     
7,771
 
General and administrative expenses
  
 
444,733
     
384,970
     
267,712
     
162,432
     
111,924
 
Premium tax expense
   
90,966
     
76,567
     
35,848
     
6,079
     
4,911
 
Total operating expenses
  
 
3,232,954
     
2,713,783
     
1,800,218
     
1,071,196
     
816,954
 
Earnings from operations
  
 
131,561
     
55,245
     
22,228
     
43,647
     
48,283
 
Other income (expense):
  
                                     
Investment and other income
  
 
21,728
     
24,452
     
15,511
     
8,417
     
6,066
 
Interest expense
  
 
(16,673
)
   
(15,626
)
   
(10,574
)
   
(3,985
)
   
(680
)
Earnings from continuing operations before income taxes
  
 
136,616
     
64,071
     
27,165
     
48,079
     
53,669
 
Income tax expense
  
 
52,435
     
23,031
     
9,565
     
17,242
     
19,835
 
Net earnings from continuing operations
   
84,181
     
41,040
     
17,600
     
30,837
     
33,834
 
Discontinued operations, net of income tax (benefit) expense of $(281), $(31,563), $12,412, $12,982, and $6,140, respectively
   
(684
)
   
32,362
     
(61,229
)
   
24,795
     
10,478
 
Net earnings (loss)
  
$
83,497
   
$
73,402
   
$
(43,629
)
 
$
55,632
   
$
44,312
 
                                         
Net earnings (loss) per common share:
  
                                     
Basic:
                                       
Continuing operations
  
$
1.95
   
$
0.95
   
$
0.41
   
$
0.73
   
$
0.83
 
Discontinued operations
  
 
(0.02
)
   
0.74
     
(1.42
)
   
0.58
     
0.26
 
Basic earnings (loss) per common share
  
$
1.93
   
$
1.69
   
$
(1.01
)
 
$
1.31
   
$
1.09
 
Diluted:
  
                                     
Continuing operations
  
$
1.90
   
$
0.92
   
$
0.39
   
$
0.69
   
$
0.78
 
Discontinued operations
  
 
(0.02
)
   
0.72
     
(1.37
)
   
0.55
     
0.24
 
Diluted earnings (loss) per common share
  
$
1.88
   
$
1.64
   
$
(0.98
)
 
$
1.24
   
$
1.02
 
                                         
Weighted average number of common shares outstanding:
  
                                     
Basic
  
 
43,275,187
     
43,539,950
     
43,160,860
     
42,312,522
     
40,820,909
 
Diluted
  
 
44,398,955
     
44,823,082
     
44,613,622
     
45,027,633
     
43,616,445
 
                                         

 
  
December 31,
 
 
  
2008
   
2007
   
2006
   
2005
   
2004
 
 
  
 
(In thousands)
 
Consolidated Balance Sheet Data:
  
                                     
Cash and cash equivalents
  
$
370,999
   
$
267,305
   
$
237,514
   
$
112,269
   
$
55,850
 
Investments and restricted deposits
   
451,058
     
369,545
     
174,431
     
163,489
     
186,777
 
Total assets
  
 
1,451,152
     
1,121,824
     
894,980
     
668,030
     
527,934
 
Medical claims liability
   
373,037
     
313,364
     
232,496
     
123,102
     
121,790
 
Long-term debt
  
 
264,637
     
206,406
     
174,646
     
92,448
     
46,973
 
Total stockholders’ equity
  
 
501,272
     
415,047
     
326,423
     
352,048
     
271,312
 
 
 
 
The following discussion of our financial condition and results of operations should be read in conjunction with our consolidated financial statements and the related notes included elsewhere in this filing.  The discussion contains forward-looking statements that involve known and unknown risks and uncertainties, including those set forth under Item 1A.  “Risk Factors” of this Form 10-K.
 
OVERVIEW

We are a multi-line healthcare enterprise operating in two segments.  Our Medicaid Managed Care segment provides Medicaid and Medicaid-related programs to organizations and individuals through government subsidized programs, including Medicaid, the State Children’s Health Insurance Program, or SCHIP, and, Supplemental Security Income including Aged, Blind or Disabled programs, or ABD. Our Specialty Services segment provides specialty services, including behavioral health, individual health insurance, life and health management, long-term care programs, managed vision, nurse triage, and pharmacy benefits management, to state programs, healthcare organizations, employer groups and other commercial organizations, as well as to our own subsidiaries.   Our Specialty Services segment also provides a full range of healthcare solutions for the rising number of uninsured Americans.

During 2008, we announced our intention to sell certain assets of University Health Plans, Inc, or UHP, our New Jersey health plan.  In addition, our Medicaid contract in Kansas terminated effective December 31, 2006, and we sold the operating assets of FirstGuard Health Plan, Inc., our Missouri health plan, effective February 1, 2007.  Unless specifically noted, the discussions below are in the context of continuing operations, and therefore, exclude our New Jersey health plan, UHP, as well as our Kansas and Missouri health plans, collectively referred to as FirstGuard.  The results of operations for UHP and FirstGuard are classified as discontinued operations for all periods presented.

Our financial performance for 2008 is summarized as follows:

—  
Year-end Medicaid Managed Care membership of 1,184,800.
—  
Revenues of $3.4 billion.
—  
Health Benefits Ratio, or HBR, of 82.5%.
—  
General and Administrative, or G&A, expense ratio of 13.6%.
—  
Diluted net earnings per share of $1.90.
—  
Total operating cash flows of $222.0 million.

The following new contracts and acquisitions contributed to our growth over the last two years:

—  
In October 2008, we began operating under our contract in Arizona to provide Acute Care services in Yavapai county, with 14,900 members at December 31, 2008.  
—  
Effective July 1, 2008, we completed the previously announced acquisition of Celtic, a health insurance carrier focused on the individual health insurance market.
—  
In April 2008, we began operating under our new contract in Texas to provide statewide managed care services to participants in the Texas Foster Care program, with 33,100 members at December 31, 2008.
—  
In 2007, we acquired PhyTrust of South Carolina, LLC, as well as Physician’s Choice, LLC, both of which managed care on a non-risk basis for Medicaid members in South Carolina.  We became licensed in 2007 to provide risk-based managed care in the State and participated in the transition of the State’s conversion to at-risk managed care.  We served 31,300 at-risk members in South Carolina at December 31, 2008.
—  
In July 2007, we acquired a 49% ownership interest in Access Health Solutions, LLC, or Access, which provides managed care for Medicaid recipients in Florida, with 97,100 members at December 31, 2008.
—  
In February 2007, we began managing care for ABD recipients in the San Antonio and Corpus Christi markets of Texas with 34,600 members at December 31, 2008.  
—  
In 2007, we began managing care for ABD members in Ohio, with 13,900 members at December 31, 2008.

We have opportunities to continue our growth through the following:

—  
In November 2008, we announced the planned acquisition of certain assets of AMERIGROUP Community Care of South Carolina.  We expect this acquisition to close during the first quarter of 2009.
—  
In February 2009, we began converting membership in Florida from Access, on a non-risk basis to our new subsidiary, Sunshine State Health Plan on an at-risk basis.

RESULTS OF CONTINUING OPERATIONS AND KEY METRICS

The following discussion and analysis is based on our consolidated statements of operations, which reflect our results of operations for the years ended December 31, 2008, 2007 and 2006, as prepared in accordance with generally accepted accounting principles in the United States, or GAAP.

Summarized comparative financial data for 2008, 2007 and 2006 are as follows ($ in millions):

   
2008
   
2007
   
2006
   
% Change
2007-2008
   
% Change
2006-2007
 
Premium
  $ 3,199.3     $ 2,611.9     $ 1,707.4       22.5 %     53.0 %
Premium tax
    90.2       76.6       35.8       17.8 %     113.6 %
Service
    75.0       80.5       79.2       (6.9 ) %     1.7 %
Total revenues
    3,364.5       2,769.0       1,822.4       21.5 %     51.9 %
Medical costs
    2,640.3       2,190.9       1,436.4       20.5 %     52.5 %
Cost of services
    56.9       61.3       60.3       (7.2 )%     1.8 %
General and administrative expenses
    444.7       385.0       267.7       15.5 %     43.8 %
Premium tax expense
    91.0       76.6       35.8       18.8 %     113.6 %
Earnings from operations
    131.6       55.2       22.2       138.1 %     148.5 %
Investment and other income, net
    5.0       8.8       5.0       (42.7 )%     78.8 %
Earnings before income taxes
    136.6       64.0       27.2       113.2 %     135.9 %
Income tax expense
    52.4       23.0       9.6       127.7 %     140.8 %
Net earnings from continuing operations
    84.2       41.0       17.6       105.1 %     132.2 %
Discontinued operations, net of income tax (benefit) expense of $(0.3), $(31.6) and $12.4 respectively
    (0.7 )     32.4       (61.2 )     (102.1 )%     (152.9 )%
Net earnings (loss)
  $ 83.5     $ 73.4     $ (43.6 )     13.8 %     (268.2 )%
                                         
Diluted earnings (loss) per common share:
                                       
Continuing operations
  $ 1.90     $ 0.92     $ 0.39       106.5 %     135.9 %
Discontinued operations
    (0.02 )     0.72       (1.37 )     (102.8 )%     (152.6 )%
Total diluted earnings (loss) per common share
  $ 1.88     $ 1.64     $ (0.98 )     14.6 %     (267.3 )%
 
 
Revenues and Revenue Recognition
 
Our Medicaid Managed Care segment generates revenues primarily from premiums we receive from the states in which we operate health plans.  We receive a fixed premium per member per month pursuant to our state contracts.  We generally receive premium payments during the month we provide services and recognize premium revenue during the period in which we are obligated to provide services to our members.  In some instances, our base premiums are subject to an adjustment, or risk score, based on the acuity of our membership.  Generally, the risk score is determined by the State analyzing encounter submissions of processed claims data to determine the acuity of our membership relative to the entire state’s Medicaid membership.  Some states enact premium taxes or similar assessments, collectively, premium taxes, and these taxes are recorded as a component of revenues as well as operating expenses.  Some contracts allow for additional premium associated with certain supplemental services provided such as maternity deliveries.  Revenues are recorded based on membership and eligibility data provided by the states, which may be adjusted by the states for updates to this data.  These eligibility adjustments have been immaterial in relation to total revenue recorded and are reflected in the period known.
 
Our Specialty Services segment generates revenues under contracts with state programs, healthcare organizations, and other commercial organizations, as well as from our own subsidiaries.  Revenues are recognized when the related services are provided or as ratably earned over the covered period of services.

Premium and service revenues collected in advance are recorded as unearned revenue.  For performance-based contracts, we do not recognize revenue subject to refund until data is sufficient to measure performance.  Premium and service revenues due to us are recorded as premium and related receivables and are recorded net of an allowance based on historical trends and our management’s judgment on the collectibility of these accounts.  As we generally receive payments during the month in which services are provided, the allowance is typically not significant in comparison to total revenues and does not have a material impact on the presentation of our financial condition or results of operations.
 
Our total revenue increased in the year ended December 31, 2008 over the previous year primarily through 1) membership growth in the Medicaid Managed Care segment, 2) premium rate increases, and 3) growth in our Specialty Services segment.
 
 
1.
Membership growth

From December 31, 2006 to December 31, 2008, we increased our Medicaid Managed Care membership by 11.3%.  The following table sets forth our membership by state in our Medicaid Managed Care segment:

   
December 31,
   
2008
 
2007
 
2006
Georgia
 
288,300
 
287,900
 
308,800
Indiana
  
175,300
  
154,600
  
183,100
Ohio
  
133,400
  
128,700
  
109,200
South Carolina
 
31,300
 
31,800
 
 
Texas
  
431,700
  
354,400
  
298,500
Wisconsin
  
124,800
  
131,900
  
164,800
Total
  
1,184,800
  
1,089,300
  
1,064,400

The following table sets forth our membership by line of business in our Medicaid Managed Care segment:
 
 
  
December 31,
 
  
2008
  
2007
  
2006
Medicaid
  
862,500
  
807,600
  
843,700
SCHIP/Foster Care
  
257,300
  
214,600
  
205,800
ABD/Medicare
  
65,000
  
67,100
  
14,900
Total
  
1,184,800
  
1,089,300
  
1,064,400
 
From December 31, 2007 to December 31, 2008 our membership increased as a result of growth in Indiana and Texas.  In Texas, we increased our membership through organic growth of SCHIP, especially in the Exclusive Provider Organization, or EPO, market.  In addition, we increased Texas membership through our new Foster Care program, with 33,100 members at December 31, 2008.  We increased our membership in Indiana through temporary eligibility determinations and network expansions.  Our membership decreased in Wisconsin due to the termination of certain provider contracts.  In South Carolina, we continue to add at-risk membership as additional counties convert, with 31,300 at-risk members at December 31, 2008.  Substantially all of the prior year membership in South Carolina was on a non-risk basis.  In Florida, Access served 97,100 members on a non-risk basis at December 31, 2008.

From December 31, 2006 to December 31, 2007, our membership increased primarily as a result of increases in Ohio, South Carolina and Texas.  We increased our Medicaid membership in Ohio by adding members under our new contract in the Northwest region. We also increased our membership in Ohio with the commencement of our new contract to serve Aged, Blind or Disabled members.  Our membership in South Carolina was primarily on a non-risk basis; we began conversion to at-risk in December 2007, with 100 at-risk members at December 31, 2007.  In Texas, we increased our membership through new Medicaid, SCHIP and ABD contracts in the Corpus Christi, San Antonio, Austin, and Lubbock markets. Our membership decreased in Wisconsin because of more stringent state eligibility requirements for the Medicaid and SCHIP programs, eligibility administration issues and the termination of certain physician contracts associated with a high cost hospital system. Our membership decreased in Indiana primarily due to adjustments made to our provider network made in connection with our new state-wide contract as well as the termination of certain non-exclusive physician contracts.  In Florida, Access served 90,600 members on a non-risk basis at December 31, 2007.

The total revenue associated with University Health Plans included in results from discontinued operations was $150.6 million, $150.3 million, and $139.5 million in 2008, 2007 and 2006, respectively.  Our University Health Plan membership was 55,200, 57,300 and 58,900 at December 31, 2008, 2007 and 2006, respectively.  The total revenue associated with FirstGuard included in results from discontinued operations was $0, $6.7 million, and $317.0 million in 2008, 2007 and 2006, respectively.  Our FirstGuard membership was 138,900 at December 31, 2006.

 
2.
Premium rate increases

In 2008, we received premium rate increases in some markets which yield a 2.7% composite increase across all of our markets.  In 2007, we received premium rate increases in some markets which yield a 2.6% composite increase across all of our markets.

In November 2007, we received a contract amendment from the State of Georgia providing for an effective premium rate increase in Georgia of approximately 3.8% effective July 1, 2007.  The state also mandated service changes, retroactively recalculated certain rate cells and adjusted for duplicate member issues.  We executed this amendment on November 16, 2007.  The State of Georgia returned the fully executed contract in January 2008 and, accordingly, we recorded the additional revenue, retroactive to July 1, 2007, in the first quarter of 2008.  This premium revenue, related to the period from July 1, 2007 to December 31, 2007, totals approximately $20.8 million.  Approximately $7.3 million of this amount is related to the mandated services, rate cell changes and duplicate member issues, the remaining $13.5 million yields the calculated 3.8% increase.
 
 
3.
Specialty Services segment growth

For the year ended December 31, 2008, Specialty Services segment revenue from external customers was $344.3 million compared to $245.4 million for the same prior year period.  The increase is primarily attributable to the acquisition of Celtic as well as increasing membership for both our behavioral health company, Cenpatico, and Bridgeway.

The following table sets forth our membership by line of business in our Specialty Services segment:

   
December 31,
   
2008
 
2007
 
2006
Cenpatico Behavioral Health:
           
Kansas
  
41,100
  
39,000
  
36,600
Arizona
  
105,000
  
99,900
  
94,500
Bridgeway:
           
Long-term Care
  
2,100
  
1,600
  
900
Acute Care
  
14,900
  
 
  
 

 
Operating Expenses
 
Medical Costs
 
Our medical costs include payments to physicians, hospitals, and other providers for healthcare and specialty services claims. Medical costs also include estimates of medical expenses incurred but not yet reported, or IBNR, and estimates of the cost to process unpaid claims. We use our judgment to determine the assumptions to be used in the calculation of the required IBNR estimate.  The assumptions we consider include, without limitation, claims receipt and payment experience (and variations in that experience), changes in membership, provider billing practices, health care service utilization trends, cost trends, product mix, seasonality, prior authorization of medical services, benefit changes, known outbreaks of disease or increased incidence of illness such as influenza, provider contract changes, changes to Medicaid fee schedules, and the incidence of high dollar or catastrophic claims.

Our development of the IBNR estimate is a continuous process which we monitor and refine on a monthly basis as claims receipts and payment information becomes available.  As more complete information becomes available, we adjust the amount of the estimate, and include the changes in estimates in medical expense in the period in which the changes are identified.

Additionally, we contract with independent actuaries to review our estimates on a quarterly basis.  The independent actuaries provide us with a review letter that includes the results of their analysis of our medical claims liability.  We do not solely rely on their report to adjust our claims liability. We utilize their calculation of our claims liability only as additional information, together with management’s judgment to determine the assumptions to be used in the calculation of our liability for medical costs.

While we believe our IBNR estimate is appropriate, it is possible future events could require us to make significant adjustments for revisions to these estimates.  Accordingly, we can not assure you that healthcare claim costs will not materially differ from our estimates.
 
Our results of operations depend on our ability to manage expenses associated with health benefits and to accurately predict costs incurred. Our health benefits ratio, or HBR, represents medical costs as a percentage of premium revenues (excluding premium taxes) and reflects the direct relationship between the premium received and the medical services provided. The table below depicts our HBR for our external membership by member category:
 
   
Year Ended December 31,
 
   
2008
   
2007
   
2006
 
Medicaid and SCHIP
    80.6 %     82.8 %     84.0 %
ABD and Medicare
    91.1       91.4       88.8  
Specialty Services
    83.8       78.4       83.9  
Total
    82.5       83.9       84.1  
 
Our consolidated HBR for the year ended December 31, 2008 was 82.5%, a decrease of 1.4% over 2007.  The decrease for the year ended December 31, 2008 over 2007 is due to the effect of recording the Georgia premium rate increase retroactive to July 1, 2007 in 2008.  Our consolidated HBR for the year ended December 31, 2007 was 83.9%, a decrease of 0.2% over 2006.  The decrease is primarily attributable to increased premium yield combined with a moderating medical cost trend particularly with a decrease in pharmacy costs, offset by the new ABD business in Ohio and the transition of these new members into a managed care environment.

Cost of Services

Our cost of services expense includes the pharmaceutical costs associated with our pharmacy benefit manager’s external revenues. Cost of services also includes all direct costs to support the functions responsible for generation of our services revenues. These expenses consist of the salaries and wages of the professionals and teachers who provide the services and expenses associated with facilities and equipment used to provide services.

General and Administrative Expenses

Our general and administrative expenses, or G&A, primarily reflect wages and benefits, including stock compensation expense, and other administrative costs associated with our health plans, specialty companies and centralized functions that support all of our business units. Our major centralized functions are finance, information systems and claims processing. G&A increased in both the years ended December 31, 2008 and December 31, 2007 primarily due to expenses for additional facilities and staff to support our growth.  G&A also increased in 2008 as a result of the acquisition of Celtic.  G&A in 2007 also included charges totaling $12.4 million for fixed asset impairment, severance for an organizational realignment, and a contribution to our charitable foundation with a portion of the proceeds from the sale of FirstGuard Missouri.  The fixed asset impairment resulted from abandoning a previously planned headquarters development in Clayton, Missouri.

Our G&A expense ratio represents G&A expenses as a percentage of the sum of Premium revenues and Service revenues, and reflects the relationship between revenues earned and the costs necessary to earn those revenues.  The consolidated G&A expense ratio for the years ended December 31, 2008, 2007 and 2006 were 13.6%, 14.3% and 15.0%, respectively.  The decrease in the ratio in 2008 primarily reflects the overall leveraging of our expenses over higher revenues, partially offset by the effect of the acquisition of Celtic and of our start-up costs in Florida and for our Texas Foster Care product.  The decrease in the ratio in 2007 primarily reflects the overall leveraging of our expenses over higher revenues offset by the effect of our start-up costs in South Carolina and for our Texas Foster Care product, and the $12.4 million charge discussed above.

Other Income (Expense)

 
The following table summarizes the components of investment and other income, net: 

   
Year Ended December 31,
 
   
2008
   
2007
   
2006
 
Investment income
  $ 15.3     $ 23.9     $ 15.5  
Earnings from equity method investee
    6.4       0.5        
Interest expense
    (16.7 )     (15.6 )     (10.5 )
   Investment and other income, net
  $ 5.0     $ 8.8     $ 5.0  

Other income (expense) consists principally of investment income from our cash and investments, our equity in earnings of investments, and interest expense on our debt. Investment income decreased $8.6 million in 2008, over the comparable periods in 2007.  The decrease in 2008 was due to a loss on investments of $4.5 million recorded in the third quarter of 2008 and an overall decline in market interest rates.  The loss was primarily related to investments in the Reserve Primary money market fund whose Net Asset Value fell below $1.00 per share.  The loss represents less than 1% of Centene’s cash and investment portfolio as of December 31, 2008.  We expect to recover 95% of our Reserve Primary Fund investments.  Money market funds are generally recorded in Cash and cash equivalents in our balance sheet, however, our investment in the Reserve Primary money market fund is recorded in Short-term investments due to the restrictions placed on redemptions imposed by the fund.  As of December 31, 2008 we had recovered most of the investment in the Reserve Primary Fund.  These decreases were partially offset by an increase in earnings from our equity method investee, Access.  Investment income increased $8.4 million in 2007, over the comparable period in 2006.  The increase was primarily a result of larger investment balances.  Interest expense increased in 2007, over the comparable period in 2006 due to larger debt balances resulting from our senior notes issuance.

Income Tax Expense

Our effective tax rate in 2008 was 38.4% compared to 35.9% in 2007.  The increase in the current year was due to higher state taxes as a result of a change in the estimated benefit to be realized from New Jersey State net operating loss carryforwards.   Our 2007 effective tax rate was 35.9% compared to 35.2% for the corresponding period in 2006.  The decrease was primarily due to the effect of an increase in tax-exempt investment income and lower state taxes.

 
Discontinued Operations

In November 2008, we announced our intention to sell certain assets of University Health Plans, Inc, or UHP, our New Jersey health plan.  Accordingly, the results of operations for UHP are reported as discontinued operations for all periods presented.  UHP was previously reported in the Medicaid Managed Care segment.  In November 2008, we announced a definitive agreement to sell certain assets of our New Jersey health plan to AMERIGROUP New Jersey, or AGPNJ.  In December 2008, AGPNJ sent us a termination notice.  We have filed a complaint seeking specific performance of the contract and damages.  Additional information regarding this matter is included in “Item 3. Legal Proceedings” included elsewhere in this Annual Report on Form 10-K.

In August 2006, FirstGuard Health Plan Kansas, Inc., or FirstGuard Kansas, our wholly owned subsidiary, received notification from the Kansas Health Policy Authority that its Medicaid contract scheduled to terminate December 31, 2006 would not be renewed.   In 2006, we also evaluated our strategic alternatives for our FirstGuard Missouri health plan and decided to divest the business.  The sale of the operating assets of FirstGuard Missouri was completed effective February 1, 2007.  Accordingly, the results of operations for FirstGuard Kansas and FirstGuard Missouri are reported as discontinued operations for all periods presented.   FirstGuard Kansas and FirstGuard Missouri were previously reported in the Medicaid Managed Care segment.  Additionally, the assets and liabilities of the discontinued businesses are segregated in the consolidated balance sheet.

Net earnings (losses) from discontinued operations were a net loss of $0.7 million in 2008 compared to earnings of $32.4 million in 2007 and a net loss of $61.2 million in 2006.  The 2008 results include a one-time charge of $3.7 million primarily for asset impairments and employee severance related to the sale of the New Jersey health plan.  At December 31, 2008, the remaining liability for these charges was $1.1 million.  In 2007, we abandoned the stock of our FirstGuard health plans resulting in tax benefits of $32.6 million, net of the associated asset write-offs.  The 2007 results also included a gain on the sale of FirstGuard Missouri of $7.5 million, as well as operational and exit costs associated with FirstGuard.  The 2006 results included a FirstGuard goodwill impairment charge of $81.1 million, a FirstGuard intangible asset impairment charge of $6.0 million, as well as operational and exit costs associated with FirstGuard.
 
LIQUIDITY AND CAPITAL RESOURCES
 
 
Shown below is a condensed schedule of cash flows for the years ended December 31, 2008, 2007 and 2006, that we use throughout our discussion of liquidity and capital resources (in millions).
 
   
Year Ended December 31,
 
   
2008
   
2007
   
2006
 
Net cash provided by operating activities
 
$
222.0
   
$
202.2
   
$
195.0
 
Net cash used in investing activities
   
(153.9
)
   
(225.5
)
   
(150.2
)
Net cash provided by financing activities
   
42.4
     
20.8
     
78.9
 
Net increase (decrease) in cash and cash equivalents
 
$
110.5
   
$
(2.5
 
$
123.7
 

We finance our activities primarily through operating cash flows and borrowings under our revolving credit facility.  Our total operating activities provided cash of $222.0 million in 2008, $202.2 million in 2007 and $195.0 million in 2006.  Cash flow from operations in 2008 reflected an increase in our Medical claims liability as a result of new business in Texas, South Carolina and Arizona.  Cash flow from operations also increased by a change in our cash management procedure whereby negative book cash balances resulting from checks issued but not yet presented to our bank for payment are now included in Accounts payable and accrued expenses.  These factors were partially offset by a decrease in unearned revenue resulting from a timing difference with the receipt of our December revenue for our Ohio health plan.  The Medical claims liability increased in 2007 reflecting new business in Ohio and Texas, offset by the payment in 2007 of FirstGuard claims incurred in 2006.
 
Our investing activities used cash of $153.9 million in 2008, $225.5 million in 2007 and $150.2 million in 2006.  Cash flows from investing activities in 2008 included the purchase price of Celtic which we acquired on July 1, 2008, capital expenditures and our investment in the Reserve Primary fund previously discussed.  At December 31, 2008, our investment in the Reserve Fund totaled $13.0 million  and was included in Short-term investments.  Our investing activities in 2007 consisted primarily of additions to the investment portfolios of our regulated subsidiaries including transfers from cash and cash equivalents to long-term investments.  Our investment policies are designed to provide liquidity, preserve capital and maximize total return on invested assets within our guidelines.  Net cash provided by and used in investing activities will fluctuate from year to year due to the timing of investment purchases, sales and maturities.  As of December 31, 2008, our investment portfolio consisted primarily of fixed-income securities with an average duration of 2.4 years. Cash is invested in investment vehicles such as municipal bonds, corporate bonds, instruments of the U.S. Treasury, insurance contracts, commercial paper and equity securities.  These securities generally are actively traded in secondary markets and the reported fair market value is determined based on recent trading activity and other observable inputs.  The states in which we operate prescribe the types of instruments in which our regulated subsidiaries may invest their cash.

We spent $65.2 million, $53.9 million and $50.3 million in 2008, 2007 and 2006, respectively, on capital assets consisting primarily of software and hardware upgrades, and furniture, equipment and leasehold improvements associated with office and market expansions.  The expenditures in 2008 included $32.0 million for computer hardware and software.  We anticipate spending approximately $30 million on capital expenditures in 2009, primarily associated with system enhancements and market expansions.

In 2008, our capital expenditures included $27.0 million for land and fees associated with the construction of a real estate development on the property adjoining our corporate office, which we believe is necessary to accommodate our growing business.  We are currently negotiating our involvement as a joint venture partner in an entity that will develop the properties.  If the Company is unable to complete the development or if the Company delays or abandons the real estate project, it may have an adverse impact on our financial position, results of operations or cash flows.  Our operations and efficiency could also be impacted if the development is not completed as there is limited office space for us to expand in the market near our existing headquarters as our business continues to grow.

Our financing activities provided cash of $42.4 million in 2008, $20.8 million in 2007 and $78.9 million in 2006.  During 2008, our financing activities primarily related to proceeds from borrowings under our $300 million credit facility and stock repurchases.  During 2007, our financing activities primarily related to proceeds from issuance of $175 million in senior notes as discussed below.

At December 31, 2008, we had working capital, defined as current assets less current liabilities, of $25.4 million, as compared to $(40.5) million at December 31, 2007.  We manage our short-term and long-term investments with the goal of ensuring that a sufficient portion is held in investments that are highly liquid and can be sold to fund short-term requirements as needed.  Our working capital was negative at December 31, 2007 due to our efforts to increase investment returns through purchases of investments that have maturities of greater than one year and, therefore, are classified as long-term.

Cash, cash equivalents and short-term investments were $480.4 million at December 31, 2008 and $313.4 million at December 31, 2007.  Long-term investments were $341.7 million at December 31, 2008 and $323.5 million at December 31, 2007, including restricted deposits of $9.3 million and $6.4 million, respectively.  At December 31, 2008, cash and investments held by our unregulated entities totaled $24.1 million while cash and investments held by our regulated entities totaled $798.0 million.  Additionally, we held regulated cash and investments of $30.1 million from discontinued operations.  Upon completion of the sale of assets of UHP and the subsequent payment of medical claims liabilites and other liabilities at the closing date, the remaining regulated cash of UHP will be transferred to our unregulated cash.

We have a $300 million revolving credit agreement. Borrowings under the agreement bear interest based upon LIBOR rates, the Federal Funds Rate or the Prime Rate.  There is a commitment fee on the unused portion of the agreement that ranges from 0.15% to 0.275% depending on the total debt to EBITDA ratio.  The agreement contains non-financial and financial covenants, including requirements of minimum fixed charge coverage ratios, maximum debt to EBITDA ratios and minimum net worth.  The agreement will expire in September 2011.  As of December 31, 2008, we had $63.0 million in borrowings outstanding under the agreement and $24.1 million in letters of credit outstanding, leaving availability of $212.9 million.  As of December 31, 2008, we were in compliance with all covenants.

In 2007, we issued $175 million aggregate principal amount of our 7 ¼% Senior Notes due April 1, 2014, or the Notes.  The Notes were registered under the Securities Act of 1933, pursuant to a registration rights agreement with the initial purchasers.  The indenture governing the Notes contains non-financial and financial covenants, including requiring a minimum fixed charge coverage ratio.  Interest is paid semi-annually in April and October.  As of December 31, 2008, we were in compliance with all covenants.

We have a stock repurchase program authorizing us to repurchase up to four million shares of common stock from time to time on the open market or through privately negotiated transactions.  In October 2008, the repurchase program was extended through October 31, 2009, but we reserve the right to suspend or discontinue the program at any time.  During the year ended December 31, 2008, we repurchased 1,218,858 shares at an average price of $19.29.  We have established a trading plan with a registered broker to repurchase shares under certain market conditions.

On July 1, 2008 we completed the acquisition of Celtic for a purchase price of approximately $82.0 million, net of unregulated cash acquired.  Concurrent with the acquisition, we received regulatory approval to pay a dividend from Celtic to Centene in an amount of $31.4 million, while still maintaining a capital structure we believe to be conservative. As a result of the dividend, the net effect on our unregulated cash was approximately $50 million.  During the year ended December 31, 2008, we received additional dividends of $17.0 million from other regulated subsidiaries.

Based on our operating plan, we expect that our available cash, cash equivalents and investments, cash from our operations and cash available under our credit facility will be sufficient to finance our planned acquisition of AMERIGROUP Community Care of South Carolina, our general operations and capital expenditures for at least 12 months from the date of this filing.
 
.
Our contractual obligations at December 31, 2008 consisted of medical claims liability, debt, operating leases, purchase obligations, interest on long-term debt, unrecognized tax benefits and other long-term liabilities.  Our debt consists of borrowings from our credit facilities, mortgages and capital leases.  The purchase obligations consist primarily of software purchase and maintenance contracts.  The contractual obligations and estimated period of payment over the next five years and beyond are as follows (in thousands):
 
   
Payments Due by Period
 
   
Total
   
Less Than
1 Year
   
1-3
Years
   
3-5
Years
   
More Than
5 Years
 
Medical claims liability
  $ 373,037     $ 373,037     $     $     $  
Debt 1
    264,892       255       83,861       534       180,242  
Operating lease obligations
    121,795       20,490       32,563       20,248       48,494  
Purchase obligations
    38,474       19,426       13,878       3,546       1,624  
Interest on long-term debt 2
    69,781       12,687       25,375       25,375       6,344  
Unrecognized tax benefits 3
    4,054             3,982       72        
Other long-term liabilities 4
    39,337             10,884       8,594       19,859  
Total
  $ 911,370     $ 425,895     $ 170,543     $ 58,369     $ 256,563  
________________________________
1 Includes debt related to capital lease obligations.
2 Interest on $175,000 Senior Notes.
3 Unrecognized tax benefits relate to the provision for FASB Interpretation No. 48.
4 Includes $15,949 s epar ate account liabilities from third party reinsurance that will not be settled in cash.
 
REGULATORY CAPITAL AND DIVIDEND RESTRICTIONS
 
Our Medicaid Managed Care operations are conducted through our subsidiaries.  As managed care organizations, these subsidiaries are subject to state regulations that, among other things, require the maintenance of minimum levels of statutory capital, as defined by each state, and restrict the timing, payment and amount of dividends and other distributions that may be paid to us.  Generally, the amount of dividend distributions that may be paid by a regulated subsidiary without prior approval by state regulatory authorities is limited based on the entity’s level of statutory net income and statutory capital and surplus.

Our subsidiaries are required to maintain minimum capital requirements prescribed by various regulatory authorities in each of the states in which we operate.  As of December 31, 2008, our subsidiaries, including UHP, had aggregate statutory capital and surplus of $391.4 million, compared with the required minimum aggregate statutory capital and surplus requirements of $241.5 million and we estimate our Risk Based Capital, or RBC, percentage to be 340% of the Authorized Control Level.

The National Association of Insurance Commissioners has adopted rules which set minimum risk-based capital requirements for insurance companies, managed care organizations and other entities bearing risk for healthcare coverage.  As of December 31, 2008, each of our health plans were in compliance with the risk-based capital requirements enacted in those states.

RECENT ACCOUNTING PRONOUNCEMENTS

In December 2007, the Financial Accounting Standards Board, or FASB, issued FASB Statement No.141 (revised 2007), Business Combinations .  The purpose of issuing the statement was to replace current guidance in FASB Statement No.141, Business Combinations, to better represent the economic value of a business combination transaction. The changes to be effected with FASB Statement  No. 141R from the current guidance include, but are not limited to: (1) acquisition costs will be recognized separately from the acquisition; (2) known contractual contingencies at the time of the acquisition will be considered part of the liabilities acquired and and measured at their fair value; all other contingencies will be part of the liabilities acquired and measured at their fair value only if it is more likely than not that they meet the definition of a liability; (3) contingent consideration based on the outcome of future events will be recognized and measured at the time of the acquisition; (4) business combinations achieved in stages (step acquisitions) will need to recognize the identifiable assets and liabilities, as well as noncontrolling interests, in the acquiree, at the full amounts of their fair values; and (5) a bargain purchase (defined as a business combination in which the total acquisition-date fair value of the identifiable net assets acquired exceeds the fair value of the consideration transferred plus any noncontrolling interest in the acquiree) will require that excess to be recognized as a gain attributable to the acquirer. FASB Statement No. 141R will be effective for any business combinations that occur after January 1, 2009.

 
In December 2007, the FASB issued FASB Statement No. 160, Noncontrolling Interests in Consolidated Financial Statements , which was issued to improve the relevance, comparability, and transparency of financial information provided to investors by requiring all entities to report noncontrolling (minority) interests in subsidiaries in the same way, that is, as equity in the consolidated financial statements. Moreover, FASB Statement No. 160 eliminates the diversity that currently exists in accounting for transactions between an entity and noncontrolling interests by requiring they be treated as equity transactions. FASB Statement No. 160 will be effective January 1, 2009.  The adoption of FASB Statement No. 160 will not have a material impact on our financial statements and disclosures.

We have determined that all other recently issued accounting pronouncements will not have a material impact on our consolidated financial position, results of operations and cash flows, or do not apply to our operations.

CRITICAL ACCOUNTING POLICIES AND ESTIMATES

Our discussion and analysis of our results of operations and liquidity and capital resources are based on our consolidated financial statements which have been prepared in accordance with GAAP.  In connection with the preparation of our consolidated financial statements, we are required to make assumptions and estimates about future events, and apply judgments that affect the reported amounts of assets, liabilities, revenue, expenses, and the related disclosures.  We base our assumptions, estimates and judgments on historical experience, current trends and other factors we believe to be relevant at the time we prepared our consolidated financial statements.  On a regular basis, we review the accounting policies, assumptions, estimates and judgments to ensure that our consolidated financial statements are presented fairly and in accordance with GAAP.  However, because future events and their effects cannot be determined with certainty, actual results could differ from our assumptions and estimates, and such differences could be material.

The preparation of our consolidated financial statements in conformity with GAAP requires us to make estimates and assumptions.  These estimates and assumptions affect the reported amounts of assets and liabilities and the disclosures of contingent assets and liabilities as of the date of the financial statements, and the reported amounts of revenues and expenses during the reporting periods. Future events and their effects cannot be predicted with certainty, and accordingly, our accounting estimates require the exercise of judgment.  The accounting estimates used in the preparation of our consolidated financial statements will change as new events occur, as more experience is acquired, as additional information is obtained and as our operating environment changes.  We evaluate and update our assumptions and estimates on an ongoing basis and may employ outside experts to assist in our evaluations. Actual results could differ from the estimates we have used.

Our significant accounting policies are more fully described in Note 2, Summary of Significant Accounting Policies, to our consolidated financial statements included elsewhere herein.  Our accounting policies regarding medical claims liability and intangible assets are particularly important to the portrayal of our financial position and results of operations and require the application of significant judgment by our management.  As a result, they are subject to an inherent degree of uncertainty.  We have reviewed these critical accounting policies and related disclosures with the Audit Committee of our board of directors.
 
Medical claims liability

Our medical claims liability includes claims reported but not yet paid, or inventory, estimates for claims incurred but not reported, or IBNR, and estimates for the costs necessary to process unpaid claims at the end of each period.  We estimate our medical claims liability using actuarial methods that are commonly used by health insurance actuaries and meet Actuarial Standards of Practice.  These actuarial methods consider factors such as historical data for payment patterns, cost trends, product mix, seasonality, utilization of healthcare services and other relevant factors.  

 
Actuarial Standards of Practice generally require that the medical claims liability estimates be adequate to cover obligations under moderately adverse conditions.  Moderately adverse conditions are situations in which the actual claims are expected to be higher than the otherwise estimated value of such claims at the time of estimate.  In many situations, the claims amounts ultimately settled will be different than the estimate that satisfies the Actuarial Standards of Practice.  We include in our IBNR an estimate for medical claims liability under moderately adverse conditions which represents the risk of adverse deviation of the estimates in our actuarial method of reserving.

We use our judgment to determine the assumptions to be used in the calculation of the required estimates.  The assumptions we consider when estimating IBNR include, without limitation, claims receipt and payment experience (and variations in that experience), changes in membership, provider billing practices, health care service utilization trends, cost trends, product mix, seasonality, prior authorization of medical services, benefit changes, known outbreaks of disease or increased incidence of illness such as influenza, provider contract changes, changes to Medicaid fee schedules, and the incidence of high dollar or catastrophic claims.

       We apply various estimation methods depending on the claim type and the period for which claims are being estimated.  For more recent periods, incurred non-inpatient claims are estimated based on historical per member per month claims experience adjusted for known factors.  Incurred hospital inpatient claims are estimated based on known inpatient utilization data and prior claims experience adjusted for known factors.  For older periods, we utilize an estimated completion factor based on our historical experience to develop IBNR estimates.  The completion factor is an actuarial estimate of the percentage of claims incurred during a given period that have been received or adjudicated as of the reporting period to the estimate of the total ultimate incurred costs.  When we commence operations in a new state or region, we have limited information with which to estimate our medical claims liability.  See “Risk Factors – Failure to accurately predict our medical expenses could negatively affect our financial position, results of operations or cash flows.”  These approaches are consistently applied to each period presented.

Additionally, we contract with independent actuaries to review our estimates on a quarterly basis.  The independent actuaries provide us with a review letter that includes the results of their analysis of our medical claims liability.  We do not solely rely on their report to adjust our claims liability. We utilize their calculation of our claims liability only as additional information, together with management’s judgment to determine the assumptions to be used in the calculation of our liability for claims.

Our development of the medical claims liability estimate is a continuous process which we monitor and refine on a monthly basis as additional claims receipts and payment information becomes available.  As more complete claim information becomes available, we adjust the amount of the estimates, and include the changes in estimates in medical costs in the period in which the changes are identified.  In every reporting period, our operating results include the effects of more completely developed medical claims liability estimates associated with previously reported periods.  We consistently apply our reserving methodology from period to period.  As additional information becomes known to us, we adjust our actuarial model accordingly to establish medical claims liability estimates.
 
The completion factor, claims per member per month and per diem cost trend factors are the most significant factors affecting the IBNR estimate.  The following table illustrates the sensitivity of these factors and the estimated potential impact on our operating results caused by changes in these factors based on December 31, 2008 data:

Completion Factors (1):
  
Cost Trend Factors (2):
(Decrease)
Increase
in Factors
  
Increase
(Decrease) in
Medical Claims
Liabilities
 
(Decrease)
Increase
in Factors
  
Increase
(Decrease) in
Medical Claims
Liabilities
   
  
(in thousands)
 
  
     
(in thousands)
(3
)%
 
$
68,400
 
(3
)%
 
$
(17,700
)
(2
)
  
 
45,100
 
(2
)
   
(11,900
)
(1
)
  
 
22,400
 
(1
)
   
(5,900
)
1
 
  
 
(21,900
)
1
     
5,900
 
2
 
  
 
(43,300
)
2
     
12,000
 
3
 
  
 
(64,300
)
3
     
18,100
 

(1)
Reflects estimated potential changes in medical claims liability caused by changes in completion factors.
(2)
Reflects estimated potential changes in medical claims liability caused by changes in cost trend factors for the most recent periods.

While we believe our estimates are appropriate, it is possible future events could require us to make significant adjustments for revisions to these estimates.  For example, a 1% increase or decrease in our estimated medical claims liability would have affected net earnings by $2.3 million for the year ended December 31, 2008.  The estimates are based on our historical experience, terms of existing contracts, our observance of trends in the industry, information provided by our providers and information available from other outside sources, as appropriate.
 
The change in medical claims liability is summarized as follows (in thousands):
 
 
  
Year Ended December 31,
 
 
  
2008
   
2007
   
2006
 
Balance, January 1
  
$
313,364
   
$
232,496
   
$
123,102
 
Acquisitions
  
 
15,398
     
     
1,788 
 
Incurred related to:
  
                     
Current year
  
 
2,659,036
     
2,212,901
     
1,450,116
 
Prior years
  
 
(18,701
)
   
(22,003
)
   
(13,745
)
Total incurred
  
 
2,640,335
     
2,190,898
     
1,436,371
 
Paid related to:
  
                     
Current year
  
 
2,303,473
     
1,902,610
     
1,220,872
 
Prior years
  
 
292,587
     
207,420
     
107,893
 
Total paid
  
 
2,596,060
     
2,110,030
     
1,328,765
 
Balance, December 31
  
$
373,037
   
$
313,364
   
$
232,496
 
 
  
                     
Claims inventory, December 31
  
 
269,300
     
323,200
     
389,100
 
                         
Days in claims payable 1
  
 
48.5
     
48.3
     
46.0
 
________________________
1 Days in claims payable is a calculation of medical claims liability at the end of the period divided by average expense per calendar day for the fourth quarter of each year.
 
The acquisition in 2008 includes reserves acquired in connection with our acquisition of Celtic.  The acquisition in 2006 includes reserves acquired in connection with our acquisition of OptiCare.
 
Medical claims are usually paid within a few months of the member receiving service from the physician or other healthcare provider.  As a result, the liability generally is described as having a “short-tail,” which causes less than 5% of our medical claims liability as of the end of any given year to be outstanding the following year.  We believe that substantially all the development of the estimate of medical claims liability as of December 31, 2008 will be known by the end of 2009.

Changes in estimates of incurred claims for prior years are primarily attributable to reserving under moderately adverse conditions.  Changes in medical utilization and cost trends and the effect of medical management initiatives may also contribute to changes in medical claim liability estimates.  While we have evidence that medical management initiatives are effective on a case by case basis, medical management initiatives primarily focus on events and behaviors prior to the incurrence of the medical event and generation of a claim.  Accordingly, any change in behavior, leveling of care, or coordination of treatment occurs prior to claim generation and as a result, the costs prior to the medical management initiative are not known by us.  Additionally, certain medical management initiatives are focused on member and provider education with the intent of influencing behavior to appropriately align the medical services provided with the member’s acuity.  In these cases, determining whether the medical management initiative changed the behavior cannot be determined.  Because of the complexity of our business, the number of states in which we operate, and the volume of claims that we process, we are unable to practically quantify the impact of these initiatives on our changes in estimates of IBNR.

The following medical management initiatives may have contributed to the favorable development through lower medical utilization and cost trends:

·  
Appropriate leveling of care for neonatal intensive care unit (NICU) hospital admissions, other inpatient hospital admissions, and observation admissions, in accordance with Interqual criteria.
·  
Tightening of our pre-authorization list and more stringent review of durable medical equipment (DME) and injectibles.
·  
Emergency department (ED) program designed to collaboratively work with hospitals to steer non-emergency care away from the costly ED setting (through patient education, on-site alternative urgent care settings, etc.)
·  
Increase emphasis on case management and clinical rounding where case managers are nurses or social workers who are employed by the health plan to assist selected patients with the coordination of healthcare services in order to meet a patient's specific healthcare needs.
·  
Incorporation of disease management which is a comprehensive, multidisciplinary, collaborative approach to chronic illnesses such as asthma.
 
 
Goodwill and Intangible Assets
 
We have made several acquisitions that have resulted in our recording of intangible assets.  These intangible assets primarily consist of customer relationships, purchased contract rights, provider contracts, trade names and goodwill.  At December 31, 2008, we had $163.4 million of goodwill and $17.6 million of other intangible assets.

Intangible assets are amortized using the straight-line method over the following periods:

Intangible Asset
 
Amortization Period
Purchased contract rights
 
5 – 10 years
Provider contracts
 
5 – 10 years
Customer relationships
 
5 – 15 years
Trade names
 
20 years

Our management evaluates whether events or circumstances have occurred that may affect the estimated useful life or the recoverability of the remaining balance of goodwill and other identifiable intangible assets.  If the events or circumstances indicate that the remaining balance of the intangible asset or goodwill may be impaired, the potential impairment will be measured based upon the difference between the carrying amount of the intangible asset or goodwill and the fair value of such asset.  Our management must make assumptions and estimates, such as the discount factor, future utility and other internal and external factors, in determining the estimated fair values.  While we believe these assumptions and estimates are appropriate, other assumptions and estimates could be applied and might produce significantly different results.
 
Goodwill is reviewed every year during the fourth quarter for impairment.  In addition, an impairment analysis of intangible assets would be performed based on other factors.  These factors include significant changes in membership, state funding, medical contracts and provider networks and contracts.
 
In November 2008, as a result of our decision to divest the New Jersey health plan, we concluded it was necessary to conduct an impairment analysis of the identifiable intangible assts.  As a result of the analysis and expected selling price, we determined that the identifiable intangible assets were not impaired.

In August 2006, FirstGuard Health Plan Kansas, Inc., or FirstGuard Kansas, our wholly owned subsidiary, received notification from the Kansas Health policy Authority that its Medicaid contract scheduled to terminate December 31, 2006 would not be renewed.  As a result of these events, we concluded it was necessary to conduct an impairment analysis of the identifiable intangible assets and goodwill of the FirstGuard reporting unit, which encompasses both the Kansas and Missouri FirstGuard health plans.  The fair value of our FirstGuard reporting unit was determined using discounted expected cash flows and estimated market value.  The impairment analysis resulted in a total non-cash intangible asset impairment charge of $87.1 million, consisting of $81.1 million of goodwill and $6.0 million of other identifiable intangible assets, which was recorded in discontinued operations in the consolidated statement of operations for the year ended December 31, 2006.

 
INVESTMENTS
 
As of December 31, 2008, we had short-term investments of $109.4 million and long-term investments of $341.7 million, including restricted deposits of $9.3 million.  The short-term investments generally consist of highly liquid securities with maturities between three and 12 months.  The long-term investments consist of municipal, corporate and U.S. Agency bonds, life insurance contracts, U.S. Treasury investments and equity securities and have maturities greater than one year.  Restricted deposits consist of investments required by various state statutes to be deposited or pledged to state agencies.  Due to the nature of the states’ requirements, these investments are classified as long-term regardless of the contractual maturity date.  Our investments are subject to interest rate risk and will decrease in value if market rates increase.   Assuming a hypothetical and immediate 1% increase in market interest rates at December 31, 2008, the fair value of our fixed income investments would decrease by approximately $6.2 million.  Declines in interest rates over time will reduce our investment income.  For a discussion of the interest rate risk that our investments are subject to, see "Risk Factors–Risks Related to Our Business–Our investment portfolio may suffer losses from reductions in market interest rates and changes in market conditions which could materially and adversely affect our results of operations or liquidity.”
 
INFLATION
 
While the inflation rate in 2008 for medical care costs was slightly less than that for all items, historically inflation for medical care costs has generally exceeded that for all items.  We use various strategies to mitigate the negative effects of healthcare cost inflation.  Specifically, our health plans try to control medical and hospital costs through our state savings initiatives and contracts with independent providers of healthcare services.  Through these contracted care providers, our health plans emphasize preventive healthcare and appropriate use of specialty and hospital services.
 
While we currently believe our strategies to mitigate healthcare cost inflation will continue to be successful, competitive pressures, new healthcare and pharmaceutical product introductions, demands from healthcare providers and customers, applicable regulations or other factors may affect our ability to control the impact of healthcare cost increases.
 
 
Report of Independent Registered Public Accounting Firm
 
The Board of Directors and Stockholders
Centene Corporation:
 
We have audited the accompanying consolidated balance sheets of Centene Corporation and subsidiaries as of December 31, 2008 and 2007, and the related consolidated statements of operations, stockholders’ equity, and cash flows for each of the years in the three-year period ended December 31, 2008. These consolidated financial statements are the responsibility of the Company’s management. Our responsibility is to express an opinion on these consolidated financial statements based on our audits.
 
We conducted our audits in accordance with the standards of the Public Company Accounting Oversight Board (United States).  Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement.  An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements. An audit also includes assessing the accounting principles used and significant estimates made by management, as well as evaluating the overall financial statement presentation.  We believe that our audits provide a reasonable basis for our opinion.
 
In our opinion, the consolidated financial statements referred to above present fairly, in all material respects, the financial position of Centene Corporation and subsidiaries as of December 31, 2008 and 2007, and the results of their operations and their cash flows for each of the years in the three-year period ended December 31, 2008, in conformity with U.S. generally accepted accounting principles.
 
We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), Centene Corporation’s internal control over financial reporting as of December 31, 2008, based on criteria established in Internal Control - Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO), and our report dated February 22, 2009 expressed   an unqualified opinion on the effectiveness of the operation of internal control over financial reporting.
 
(signed) KPMG LLP
 
St. Louis, Missouri
February 22, 2009

  CENTENE CORPORATION AND SUBSIDIARIES
 
CONSOLIDATED BALANCE SHEETS
(In thousands, except share data)
 
 
   
December 31,
 
   
2008
   
2007
 
ASSETS
           
Current assets:
           
Cash and cash equivalents of continuing operations
  $ 370,999     $ 267,305  
Cash and cash equivalents of discontinued operations
    8,100       1,279  
Total cash and cash equivalents
    379,099       268,584  
Premium and related receivables, net of allowance for uncollectible accounts of $595 and $258, respectively
    92,531       79,492  
Short-term investments, at fair value (amortized cost $108,469 and $46,193, respectively)
    109,393       46,074  
Other current assets
    75,333       39,382  
Current assets of discontinued operations other than cash
    9,987       12,807  
Total current assets
    666,343       446,339  
Long-term investments, at fair value (amortized cost $329,330 and $314,681, respectively)
    332,411       317,041  
Restricted deposits, at fair value (amortized cost $9,124 and $6,383, respectively)
    9,254       6,430  
Property, software and equipment, net
    175,858       135,883  
Goodwill
    163,380       138,862  
Intangible assets, net
    17,575       11,337  
Other long-term assets
    59,083       36,067  
Long-term assets of discontinued operations
    27,248       29,865  
Total assets
  $ 1,451,152     $ 1,121,824  
LIABILITIES AND STOCKHOLDERS’ EQUITY
               
Current liabilities:
               
Medical claims liability
  $ 373,037     $ 313,364  
Accounts payable and accrued expenses
    219,566       102,944  
Unearned revenue
    17,107       44,016  
Current portion of long-term debt
    255       971  
Current liabilities of discontinued operations
    31,013       25,505  
Total current liabilities
    640,978       486,800  
Long-term debt
    264,637       206,406  
Other long-term liabilities
    43,539       13,300  
Long-term liabilities of discontinued operations
    726       271  
Total liabilities
    949,880       706,777  
                 
Commitments and contingencies
               
                 
Stockholders’ equity:
               
Common stock, $.001 par value; authorized 100,000,000 shares; issued and outstanding 42,987,764 and 43,667,837 shares, respectively
    43       44  
Additional paid-in capital
    222,841       221,693  
Accumulated other comprehensive income:
               
Unrealized gain on investments, net of tax
    3,152       1,571  
Retained earnings
    275,236       191,739  
Total stockholders’ equity
    501,272       415,047  
Total liabilities and stockholders’ equity
  $ 1,451,152     $ 1,121,824  
 
The accompanying notes to the consolidated financial statements are an integral part of these statements.
 
 
CENTENE CORPORATION AND SUBSIDIARIES
 
CONSOLIDATED STATEMENTS OF OPERATIONS
(In thousands, except share data)
 
   
Year Ended December 31,
 
   
2008
   
2007
   
2006
 
Revenues:
                       
Premium
 
$
3,199,360
   
$
2,611,953
   
$
1,707,439
 
Premium tax
   
90,202
     
76,567
     
35,848
 
Service
   
74,953
     
80,508
     
79,159
 
Total revenues
   
3,364,515
     
2,769,028
     
1,822,446
 
Expenses:
                       
Medical costs
   
2,640,335
     
2,190,898
     
1,436,371
 
Cost of services
   
56,920
     
61,348
     
60,287
 
General and administrative expenses
   
444,733
     
384,970
     
267,712
 
Premium tax
   
90,966
     
76,567
     
35,848
 
Total operating expenses
   
3,232,954
     
2,713,783
     
1,800,218
 
Earnings from operations
   
131,561
     
55,245
     
22,228
 
Other income (expense):
                       
Investment and other income
   
21,728
     
24,452
     
15,511
 
Interest expense
   
(16,673
)
   
(15,626
)
   
(10,574
)
Earnings from continuing operations before income tax expense
   
136,616
     
64,071
     
27,165
 
Income tax expense
   
52,435
     
23,031
     
9,565
 
Net earnings from continuing operations
   
84,181
     
41,040
     
17,600
 
Discontinued operations, net of income tax (benefit) expense of $(281), $(31,563), and $12,412
   
(684
)
   
32,362
     
(61,229
)
Net earnings (loss)
 
$
83,497
   
$
73,402
   
$
(43,629
                         
Net earnings (loss) per share:
                       
Basic:
                       
Continuing operations
 
$
1.95
   
$
0.95
   
$
0.41
 
Discontinued operations
   
(0.02
)
   
0.74
     
(1.42
)
Basic earnings (loss) per common share
 
$
1.93
   
$
1.69
   
$
(1.01
)
Diluted:
                       
Continuing operations
 
$
1.90
   
$
0.92
   
$
0.39
 
Discontinued operations
   
(0.02
)
   
0.72
     
(1.37
)
Diluted earnings (loss) per common share
 
$
1.88
   
$
1.64
   
$
(0.98
)
                         
Weighted average number of shares outstanding:
                       
Basic
   
43,275,187
     
43,539,950
     
43,160,860
 
Diluted
   
44,398,955
     
44,823,082
     
44,613,622
 

The accompanying notes to the consolidated financial statements are an integral part of these statements
 
CENTENE CORPORATION AND SUBSIDIARIES
 
CONSOLIDATED STATEMENTS OF STOCKHOLDERS’ EQUITY
(In thousands, except share data)
 
 
Common Stock
                         
 
$.001 Par
Value
Shares
   
Amt
    Additional Paid-in Capital     Accumulated Other Comprehensive Income     Retained Earnings     Total  
Balance, December 31, 2005
42,988,230
 
$
43
 
$
191,840
 
$
(1,754
$
161,919
 
$
352,048
 
Net loss
—  
   
—  
   
—  
   
—  
   
(43,629
 
(43,629
Change in unrealized investment losses, net of $306 tax
—  
   
—  
   
—  
   
503
   
—  
   
503
 
Comprehensive loss
                             
(43,126
)
Common stock issued for stock options and employee stock purchase plan
783,823
   
1
   
7,497
   
—  
   
—  
   
7,498
 
Common stock repurchases
(402,135
)
 
—  
   
(7,944
)
 
—  
   
—  
   
(7,944
)
Stock compensation expense
—  
   
—  
   
14,904
   
—  
   
—  
   
14,904
 
Excess tax benefits from stock compensation
—  
   
—  
   
3,043
   
—  
   
—  
   
3,043
 
Balance, December 31, 2006
43,369,918
 
$
44
 
$
209,340
 
$
(1,251
$
118,290
 
$
326,423
 
Net earnings
—  
   
—  
   
—  
   
—  
   
73,402
   
73,402
 
Change in unrealized investment losses, net of $1,625 tax
—  
   
—  
   
—  
   
2,822
   
—  
   
2,822
 
Comprehensive earnings
                             
76,224
 
Common stock issued for stock options and employee stock purchase plan
765,076
   
—  
   
6,113
   
—  
   
—  
   
6,113
 
Common stock repurchases
(467,157
)
 
—  
   
(9,541
)
 
—  
   
—  
   
(9,541
)
Stock compensation expense
—  
   
—  
   
15,781
   
—  
   
—  
   
15,781
 
Adjustment for adoption of FASB Interpretation No. 48
—  
   
—  
   
—  
   
—  
   
47
   
47
 
Balance, December 31, 2007
43,667,837
 
$
44
 
$
221,693
 
$
1,571
 
$
191,739
 
$
415,047
 
Net earnings
—  
   
—  
   
—  
   
—  
   
83,497
   
83,497
 
Change in unrealized investment gains, net of $882 tax
—  
   
—  
   
—  
   
1,581
   
—  
   
1,581
 
Comprehensive earnings
                             
85,078
 
Common stock issued for stock options and employee stock purchase plan
538,785
   
—  
   
6,229
   
—  
   
—  
   
6,229
 
Common stock repurchases
(1,218,858
)
 
(1
)
 
(23,509
)
 
—  
   
—  
   
(23,510
)
Stock compensation expense
—  
   
—  
   
15,328
   
—  
   
—  
   
15,328
 
Excess tax benefits from stock compensation
—  
   
—  
   
3,100
   
—  
   
—  
   
3,100
 
Balance, December 31, 2008
42,987,764
 
$
43
 
$
222,841
 
$
3,152
 
$
275,236
 
$
501,272
 
 
The accompanying notes to the consolidated financial statements are an integral part of these statements.
 
CENTENE CORPORATION AND SUBSIDIARIES
 
CONSOLIDATED STATEMENTS OF CASH FLOWS
(In thousands)
 
   
Year Ended December 31,
 
   
2008
   
2007
   
2006
 
Cash flows from operating activities:
                       
Net earnings (loss)
 
$
83,497
   
$
73,402
   
$
(43,629
)
Adjustments to reconcile net earnings (loss) to net cash provided by operating activities—
                       
Depreciation and amortization
   
35,414
     
27,807
     
20,600
 
Stock compensation expense
   
15,328
     
15,781
     
14,904
 
Loss on sale of investments, net
   
4,988
     
106
     
59
 
Gain on sale of FirstGuard Missouri
   
— 
     
(7,472
)
   
— 
 
Impairment loss
   
2,546
     
7,207
     
88,268
 
Deferred income taxes
   
1,286
     
(10,223
)
   
(6,692
)
Changes in assets and liabilities—
                       
Premium and related receivables
   
(1,548
   
1,663
     
(39,765
)
Other current assets
   
(4,244
)
   
(6,253
)
   
5,352
 
Other assets
   
(2,700
   
(348
   
91
 
Medical claims liability
   
46,337
     
56,287
     
108,003
 
Unearned revenue
   
(36,447
   
10,085
     
20,035
 
Accounts payable and accrued expenses
   
75,112
     
31,234
     
28,136
 
Other operating activities
   
2,409
     
2,964
     
(330
Net cash provided by operating activities
   
221,978
     
202,240
     
195,032
 
Cash flows from investing activities:
                       
Capital expenditures
   
(65,156
)
   
(53,937
)
   
(50,318
)
Purchase of investments
   
(549,652
)
   
(606,366
)
   
(319,322
)
Sales and maturities of investments
   
546,264
     
456,738
     
286,155
 
Proceeds from asset sales
   
— 
     
14,102
     
— 
 
Investments in acquisitions, net of cash acquired and investment in equity method investee
   
(85,377
)
   
(36,001
)
   
(66,772
)
Net cash used in investing activities
   
(153,921
)
   
(225,464
)
   
(150,257
)
Cash flows from financing activities:
                       
Proceeds from exercise of stock options
   
5,354
     
5,464
     
6,953
 
Proceeds from borrowings
   
236,005
     
212,000
     
94,359
 
Payment of long-term debt and notes payable
   
(178,491
)
   
(181,981
)
   
(17,355
)
Excess tax benefits from stock compensation
   
3,100
     
— 
     
3,043
 
Common stock repurchases
   
(23,510
)
   
(9,541
)
   
(7,833
)
Debt issue costs
   
— 
     
(5,181
)
   
(253
)
Net cash provided by financing activities
   
42,458
     
20,761
     
78,914
 
Net increase (decrease) in cash and cash equivalents
   
110,515
     
(2,463
   
123,689
 
Cash and cash equivalents, beginning of period
   
268,584
     
271,047
     
147,358
 
Cash and cash equivalents, end of period
 
$
379,099
   
$
268,584
   
$
271,047
 
                         
Supplemental disclosures of cash flow information:
                       
Interest paid
 
$
15,312
   
$
11,945
   
$
10,680
 
Income taxes paid
 
$
36,801
   
$
7,348
   
$
16,418
 
                         
Supplemental disclosure of non-cash investing and financing activities:
                       
Property acquired under capital lease obligation
 
$
— 
   
$
1,736
   
$
366
 
 
The accompanying notes to the consolidated financial statements are an integral part of these statements.
 
 
CENTENE CORPORATION AND SUBSIDIARIES
 
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
(Dollars in thousands, except share data)
 
1. Organization and Operations

Centene Corporation, or Centene or the Company, is a multi-line healthcare enterprise operating in two segments: Medicaid Managed Care and Specialty Services.  Centene’s Medicaid Managed Care segment provides Medicaid and Medicaid-related health plan coverage to individuals through government subsidized programs, including Medicaid, the State Children’s Health Insurance Program, or SCHIP, Foster Care, Medicare Special Needs Plans and the Supplemental Security Income Program, also known as the Aged, Blind or Disabled program, or ABD.  The Company’s Specialty Services segment provides specialty services, including behavioral health, individual health insurance, life and health management, long-term care programs, managed vision, nurse triage, and pharmacy benefits management, to state programs, healthcare organizations, employer groups, and other commercial organizations, as well as to the Company’s own subsidiaries.  The Company’s Specialty Services segment also provides a full range of healthcare solutions for the rising number of uninsured Americans.

2. Summary of Significant Accounting Policies

Principles of Consolidation
 
The accompanying consolidated financial statements include the accounts of Centene Corporation and all majority owned subsidiaries, majority-owned subsidiaries over which the Company exercises control and entities in which the Company has a controlling financial interest.  All material intercompany balances and transactions have been eliminated.  As discussed below in Note 3, Discontinued Operations: University Health Plan and FirstGuard Health Plans, the assets, liabilities and results of operations of FirstGuard Kansas, FirstGuard Missouri and University Health Plans are classified as discontinued operations for all periods presented.

The Company uses the equity method to account for its investment in entities that it does not control, but where it has the ability to exercise significant influence over operating and financial policies.  Consolidated net earnings include the share of the net earnings (losses) of those entities.  The difference between consolidation and the equity method impacts certain of the financial ratios because of the presentation of the detailed line items reported in the consolidated financial statements for consolidation entities, compared to a two-line presentation of equity method investments and net earnings.

The Company uses the cost method to account for its investment in entities that it does not control and for which it does not have the ability to exercise significant influence over operating and financial policies.  These investments are recorded at the lower of their cost or fair value.
 
Use of Estimates
 
The preparation of financial statements in conformity with generally accepted accounting principles in the United States, or GAAP, requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period.  Future events and their effects cannot be predicted with certainty; accordingly, the accounting estimates require the exercise of judgment.  The accounting estimates used in the preparation of the consolidated financial statements will change as new events occur, as more experience is acquired, as additional information is obtained and as the operating environment changes.  The Company evaluates and updates its assumptions and estimates on an ongoing basis and may employ outside experts to assist in our evaluation, as considered necessary. Actual results could differ from those estimates.
 
Cash and Cash Equivalents
 
Investments with original maturities of three months or less are considered to be cash equivalents.  Cash equivalents consist of commercial paper, money market funds, repurchase agreements and bank certificates of deposit and savings accounts.

The Company maintains amounts on deposit with various financial institutions, which may at times exceed federally insured limits. However, management periodically evaluates the credit-worthiness of those institutions, and the Company has not experienced any losses on such deposits.
 
Investments
 
Short-term investments include securities with maturities between three months and one year.  Long-term investments include securities with maturities greater than one year.
 
Short-term and long-term investments are generally classified as available for sale and are carried at fair value.  Certain equity investments are recorded using the cost method.  Unrealized gains and losses on investments available for sale are excluded from earnings and reported as a separate component of stockholders’ equity, net of income tax effects.  Premiums and discounts are amortized or accreted over the life of the related security using the effective interest method.  The Company monitors the difference between the cost and fair value of investments.  Investments that experience a decline in value that is judged to be other than temporary are written down to fair value and a realized loss is recorded in investment and other income.  To calculate realized gains and losses on the sale of investments, the Company uses the specific amortized cost of each investment sold.  Realized gains and losses are recorded in investment and other income.
 
Restricted Deposits
 
Restricted deposits consist of investments required by various state statutes to be deposited or pledged to state agencies.  These investments are classified as long-term, regardless of the contractual maturity date, due to the nature of the states’ requirements.  The Company is required to annually adjust the amount of the deposit pledged to certain states.
 
Fair Value Measurements
 
In the normal course of business, the Company invests in various financial assets and incur various financial liabilities. Fair values are disclosed for all financial instruments, whether or not such values are recognized in the Consolidated Balance Sheets.  Management obtains quoted market prices for these disclosures.  The carrying amounts reported in the Consolidated Balance Sheets for cash and cash equivalents, premium and related receivables, unearned revenue, accounts payable and accrued expenses, and certain other current liabilities approximate fair value because of their short-term nature.
 
The following methods and assumptions were used to estimate the fair value of each financial instrument:
 
·  
Short-term investments, long-term investments, and restricted deposits, available-for-sale, at fair value: The carrying amount is stated at fair value, based on quoted market prices, where available. For securities not actively traded, fair values were estimated using values obtained from independent pricing services or quoted market prices of comparable instruments.
 

·  
Senior unsecured notes: Estimated based on third-party quoted market prices for the same or similar issues.

·  
Variable rate debt: The carrying amount of our floating rate debt approximates fair value because the interest rates adjust based on market rate adjustments.

Additional information regarding fair value measurements is included in Note 7, Fair Value Measurements .
 
 
Property, Software and Equipment
 
Property, software and equipment are stated at cost less accumulated depreciation.  Capitalized software includes certain costs incurred in the development of internal-use software, including external direct costs of materials and services and payroll costs of employees devoted to specific software development.  Depreciation is calculated principally by the straight-line method over estimated useful lives.  Leasehold improvements are depreciated using the straight-line method over the shorter of the expected useful life or the remaining term of the lease.  Property, software and equipment are depreciated over the following periods:
 
Fixed Asset
 
Depreciation Period
Buildings
 
40 years
Computer hardware and software
 
2 – 7 years
Furniture and equipment
 
3 – 20 years
Leasehold improvements
 
1– 10 years
 
The carrying amounts of all long-lived assets are evaluated periodically to determine if adjustment to the depreciation and amortization period or to the unamortized balance is warranted.  Such evaluation is based principally on the expected utilization of the long-lived assets.

The Company retains fully depreciated assets in property and accumulated depreciation accounts until it removes them from service.  In the case of sale, retirement, or disposal, the asset cost and related accumulated depreciation balance is removed from the respective account, and the resulting net amount, less any proceeds, is included as a component of earnings from operations in the consolidated statements of operations.

The Company tests for impairment of long-lived assets, including intangible assets, whenever events or changes in circumstances indicate that the carrying value of an asset or asset group (hereinafter referred to as “asset group”) may not be recoverable by comparing the sum of the estimated undiscounted future cash flows expected to result from use of the asset group and its eventual disposition to the carrying value.  Such factors include, but are not limited to, significant changes in membership, state funding, medical contracts and provider networks and contracts.  If the sum of the estimated undiscounted future cash flows is less than the carrying value, an impairment determination is required.  The amount of impairment is calculated by subtracting the fair value of the asset group from the carrying value of the asset group.  An impairment charge, if any, is recognized within earnings from operations.

Goodwill and Intangible Assets
 
Intangible assets represent assets acquired in purchase transactions and consist primarily of customer relationships, purchased contract rights, provider contracts, trade names and goodwill.  Intangible assets are amortized using the straight-line method over the following periods:

Intangible Asset
 
Amortization Period
Purchased contract rights
 
5 – 10 years
Provider contracts
 
5 – 10 years
Customer relationships
 
5 – 15 years
Trade names
 
20 years
 
The Company tests goodwill for impairment using a fair value approach.  The Company is required to test for impairment at least annually, absent some triggering event that would require an impairment assessment.  Absent any impairment indicators, the Company performs its goodwill impairment testing during the fourth quarter of each year.

The Company recognizes an impairment charge for any amount by which the carrying amount of goodwill exceeds its implied fair value.  The Company presents a goodwill impairment charge as a separate line item within earnings from operations in the consolidated statements of operations, unless the goodwill impairment is associated with a discontinued operation.  In that case, the Company includes the goodwill impairment charge, on a net-of-tax basis, within the results of discontinued operations.

The Company uses discounted cash flows to establish the fair value as of the testing dates.  The discounted cash flow approach includes many assumptions related to future growth rates, discount factors, future tax rates, etc.  Changes in economic and operating conditions impacting these assumptions could result in goodwill impairment in future periods.  When available and as appropriate, the Company uses comparative market multiples to corroborate discounted cash flow results.
 
Medical Claims Liability
 
Medical claims liability includes claims reported but not yet paid, or inventory, estimates for claims incurred but not reported, or IBNR, and estimates for the costs necessary to process unpaid claims at the end of each period.  The Company estimates its medical claims liability using actuarial methods that are commonly used by health insurance actuaries and meet Actuarial Standards of Practice.  These actuarial methods consider factors such as historical data for payment patterns, cost trends, product mix, seasonality, utilization of healthcare services and other relevant factors.  

Actuarial Standards of Practice generally require that the medical claims liability estimates be adequate to cover obligations under moderately adverse conditions.  Moderately adverse conditions are situations in which the actual claims are expected to be higher than the otherwise estimated value of such claims at the time of estimate.  In many situations, the claims amounts ultimately settled will be different than the estimate that satisfies the Actuarial Standards of Practice.   The Company includes in its IBNR an estimate for medical claims liability under moderately adverse conditions which represents the risk of adverse deviation of the estimates in its actuarial method of reserving.

The Company uses its judgment to determine the assumptions to be used in the calculation of the required estimates.  The assumptions it considers when estimating IBNR include, without limitation, claims receipt and payment experience (and variations in that experience), changes in membership, provider billing practices, health care service utilization trends, cost trends, product mix, seasonality, prior authorization of medical services, benefit changes, known outbreaks of disease or increased incidence of illness such as influenza, provider contract changes, changes to Medicaid fee schedules, and the incidence of high dollar or catastrophic claims.

The Company’s development of the medical claims liability estimate is a continuous process which it monitors and refines on a monthly basis as additional claims receipts and payment information becomes available.  As more complete claim information becomes available, the Company adjust the amount of the estimates, and include the changes in estimates in medical costs in the period in which the changes are identified.  In every reporting period, the operating results include the effects of more completely developed medical claims liability estimates associated with previously reported periods.  The Company consistently applies its reserving methodology from period to period.  As additional information becomes known, it adjusts the actuarial model accordingly to establish medical claims liability estimates.

  The Company periodically reviews actual and anticipated experience compared to the assumptions used to establish medical costs.  The Company establishes premium deficiency reserves if actual and anticipated experience indicates that existing policy liabilities together with the present value of future gross premiums will not be sufficient to cover the present value of future benefits, settlement and maintenance costs.
 
Revenue Recognition
 
The Company’s Medicaid Managed Care segment generates revenues primarily from premiums received from the states in which it operates health plans.  The Company receives a fixed premium per member per month pursuant to its state contracts.  The Company generally receives premium payments during the month it provides services and recognizes premium revenue during the period in which it is obligated to provide services to its members.  In some instances, the Company’s base premiums are subject to an adjustment, or risk score, based on the acuity of its membership.  Generally, the risks score is determined by the State analyzing encounter submissions of processed claims data to determine the acuity of the Company’s membership relative to the entire state’s Medicaid membership.  Some states enact premium taxes or similar assessments, collectively premium taxes, and these taxes are recorded as a separate component of both revenues and operating expenses.  Some contracts allow for additional premium related to certain supplemental services provided such as maternity deliveries.  Revenues are recorded based on membership and eligibility data provided by the states, which may be adjusted by the states for updates to this data.  These eligibility adjustments have been immaterial in relation to total revenue recorded and are reflected in the period known.

 
The Company’s Specialty Services segment generates revenues under contracts with state programs, individuals, healthcare organizations and other commercial organizations, as well as from the Company’s own subsidiaries.  Revenues are recognized when the related services are provided or as ratably earned over the covered period of service.

Premium and services revenues collected in advance are recorded as unearned revenue.  For performance-based contracts the Company does not recognize revenue subject to refund until data is sufficient to measure performance.  Premiums and service revenues due to the Company are recorded as premium and related receivables and are recorded net of an allowance based on historical trends and management’s judgment on the collectibility of these accounts.  As the Company generally receives payments during the month in which services are provided, the allowance is typically not significant in comparison to total revenues and does not have a material impact on the presentation of the financial condition or results of operations.  Activity in the allowance for uncollectible accounts for the years ended December 31, is summarized below:
   
 
  
2008
   
2007
   
2006
 
Allowances, beginning of year
  
$
258
   
$
155
   
$
343
 
Amounts charged to expense
   
642
     
226
     
512
 
Write-offs of uncollectible receivables
  
 
(305
)
   
(123
)
   
(700
)
Allowances, end of year
  
$
595
   
$
258
   
$
155
 
 
Significant Customers
 
Centene receives the majority of its revenues under contracts or subcontracts with state Medicaid managed care programs.  The current contracts, which expire on various dates between March 31, 2009 and December 31, 2011, are expected to be renewed.  States whose aggregate annual contract value exceeded 10% of annual revenues and the respective percentage of the Company’s total revenues for the years ended December 31, are as follows:

2008
 
2007
 
2006
Georgia
 
23%
 
Georgia
 
25%
 
Georgia
 
19%
Ohio
 
16%
 
Indiana
 
12%
 
Indiana
 
19%
Texas
 
33%
 
Texas
 
26%
 
Texas
 
21%
       
Wisconsin
 
11%
 
Wisconsin
 
20%
       
Ohio
 
17%
       

Reinsurance
 
Centene's subsidiaries report reinsurance premiums as medical costs, while related reinsurance recoveries are reported as deductions from medical costs. The Company limits its risk of catastrophic losses by maintaining high deductible reinsurance coverage.
 
Other Income (Expense)
 
Other income (expense) consists principally of investment income, interest expense and equity method earnings from investments.  Investment income is derived from the Company’s cash, cash equivalents, restricted deposits and investments.  Interest expense relates to borrowings under the senior notes, credit facilities, interest on capital leases and credit facility fees.

Income Taxes
 
Deferred tax assets and liabilities are recorded for the future tax consequences attributable to differences between the financial statement carrying amounts of existing assets and liabilities and their respective tax bases.  Deferred tax assets and liabilities are measured using enacted tax rates expected to apply to taxable income in the years in which those temporary differences are expected to be recovered or settled.  The effect on deferred tax assets and liabilities of a change in tax rates is recognized in income in the period that includes the enactment date of the tax rate change.

Valuation allowances are provided when it is considered more likely than not that deferred tax assets will not be realized.  In determining if a deductible temporary difference or net operating loss can be realized, the Company considers future reversals of existing taxable temporary differences, future taxable income, taxable income in prior carryback periods and tax planning strategies.
 
Stock Based Compensation
 
The Company adopted Financial Accounting Standards Board, or FASB, Statement of Financial Accounting Standards No. 123 (revised 2004), Share Based Payment , or SFAS 123R, effective January 1, 2006, using the modified-prospective transition method.  Under this method, compensation cost is recognized for awards granted and for awards modified, repurchased or cancelled in the period after adoption.  Compensation cost is also recognized for the unvested portion of awards granted prior to adoption.  Prior year financial statements are not restated.  The fair value of the Company’s employee share options and similar instruments are estimated using the Black-Scholes option-pricing model.  That cost is recognized over the period during which an employee is required to provide service in exchange for the award.  Excess tax benefits related to stock compensation are presented as a cash inflow from financing activities.

Additional information regarding the stock option plans is included in Note 15, Stock Incentive Plans .

Litigation Reserve

The Company accrues for loss contingencies associated with outstanding litigation, claims and assessments for which it has determined it is probable that a loss contingency exists and the amount of loss can be reasonably estimated.  The Company expenses professional fees associated with litigation claims and assessments as incurred.
 
Reclassifications
 
Certain amounts in the consolidated financial statements have been reclassified to conform to the 2008 presentation.  These reclassifications, primarily related to the reclassification of UHP to discontinued operations, have no effect on net earnings or stockholders’ equity as previously reported.
 
Recent Accounting Pronouncements

In December 2007, the FASB issued FASB Statement No.141 (revised 2007), Business Combinations .  The purpose of issuing the statement was to replace current guidance in FASB Statement No.141, Business Combinations, to better represent the economic value of a business combination transaction. The changes to be effected with FASB Statement  No. 141R from the current guidance include, but are not limited to: (1) acquisition costs will be recognized separately from the acquisition; (2) known contractual contingencies at the time of the acquisition will be considered part of the liabilities acquired and and measured at their fair value; all other contingencies will be part of the liabilities acquired and measured at their fair value only if it is more likely than not that they meet the definition of a liability; (3) contingent consideration based on the outcome of future events will be recognized and measured at the time of the acquisition; (4) business combinations achieved in stages (step acquisitions) will need to recognize the identifiable assets and liabilities, as well as noncontrolling interests, in the acquiree, at the full amounts of their fair values; and (5) a bargain purchase (defined as a business combination in which the total acquisition-date fair value of the identifiable net assets acquired exceeds the fair value of the consideration transferred plus any noncontrolling interest in the acquiree) will require that excess to be recognized as a gain attributable to the acquirer. FASB Statement No. 141R will be effective for any business combinations that occur after January 1, 2009.
 
In December 2007, the FASB issued FASB Statement No. 160, Noncontrolling Interests in Consolidated Financial Statements , which was issued to improve the relevance, comparability, and transparency of financial information provided to investors by requiring all entities to report noncontrolling (minority) interests in subsidiaries in the same way, that is, as equity in the consolidated financial statements. Moreover, FASB Statement No. 160 eliminates the diversity that currently exists in accounting for transactions between an entity and noncontrolling interests by requiring they be treated as equity transactions. FASB Statement No. 160 will be effective January 1, 2009.  The adoption of FASB Statement No. 160 will not have a material impact on the Company’s financial statements and disclosures.
 
The Company has determined that all other recently issued accounting pronouncements will not have a material impact on its consolidated financial position, results of operations and cash flows, or do not apply to its operations.

 
3. Discontinued Operations: University Health Plan and FirstGuard Health Plans

University Health Plan

In November 2008, the Company announced its intention to sell certain assets of its New Jersey health plan, University Health Plans, Inc, or UHP.  Accordingly, the results and operations of UHP are presented as discontinued operations for all periods presented.  The assets, liabilities and results of operations of UHP were classified as discontinued operations for all periods presented beginning in December 2008.  UHP was previously reported in the Medicaid Managed Care segment.  The Company expects the sale to be completed within 12 months.  Additional information regarding the sale of UHP is included in Note 18, Contingencies .

In 2008, as a result of the plan to sell certain assets of UHP, the Company conducted an impairment analysis of the assets of UHP.  The impairment analysis resulted in an impairment charge for fixed assets of $2,546.   During the year ended December 31, 2008, the Company incurred exit costs consisting primarily of lease termination fees and employee severance.  The change in exit cost liability for UHP is summarized as follows:

 
  
2008
 
Balance, January 1,
  
$
—  
 
          Incurred
  
 
1,110
 
          Paid
  
 
—  
 
Balance, December 31,
  
$
1,110
 

FirstGuard Health Plans

In 2006, FirstGuard Health Plan Kansas, Inc., or FirstGuard Kansas, a wholly owned subsidiary, received notification that its Medicaid contract scheduled to terminate December 31, 2006 would not be renewed.  In 2006, the Company also evaluated its strategic alternatives for its Missouri subsidiary, FirstGuard Health Plan, Inc., or FirstGuard Missouri, and decided to divest the business.  The assets, liabilities and results of operations of FirstGuard Kansas and FirstGuard Missouri were classified as discontinued operations for all periods presented beginning in December 2007, as substantially all liabilities have been paid as of that date.  FirstGuard was previously reported in the Medicaid Managed Care segment.
 
In 2006, as a result of the notification of the Kansas contract non-renewal, the Company conducted an impairment analysis of the identifiable intangible assets and goodwill of the FirstGuard reporting unit, which encompasses both the FirstGuard Kansas and FirstGuard Missouri health plans.  The fair value of the FirstGuard reporting unit was determined using discounted expected cash flows and estimated market value.  The impairment analysis resulted in a goodwill impairment of $81,098.  The Company also recorded impairment charges for identifiable intangible assets of $5,993, and fixed assets of $1,177.  The goodwill portion of the impairment was not deductible for tax purposes.

The sale of the operating assets of FirstGuard Missouri was completed effective February 1, 2007 and the Company received a final contingent payment in the second quarter of 2007, resulting in a total gain on the sale of $7,472 in 2007.  Goodwill associated with FirstGuard written off as part of the transaction was $5,995.

In 2007, the Company abandoned the stock of FirstGuard Kansas and FirstGuard Missouri to an unrelated entity.  As a result of that abandonment, the Company recognized expense of $2,298 for the write-off of the remaining assets in that entity.  The Company also recognized a $34,856 tax benefit for the tax deduction associated with the basis of that stock.

The Company has incurred FirstGuard exit costs consisting primarily of lease termination fees and employee severance costs.  The Company also contributed $3,000 of the sale proceeds received in the second quarter of 2007 to its charitable foundation and recorded the contribution as General and Administrative expense. The change in exit cost liability for FirstGuard is summarized as follows:

 
  
2008
   
2007
   
2006
 
Balance, January 1,
  
$
125
   
$
3,027
   
$
—  
 
          Incurred
  
 
76
     
2,531
     
6,202
 
          Paid
  
 
(201
)
   
(5,433
)
   
(3,175
)
Balance, December 31,
  
$
—  
   
$
125
   
$
3,027
 

Financial Summary

Operating results for the discontinued operations are as follows:

   
Year Ended December 31,
 
 
  
2008
   
2007
   
2006
 
Revenues
  
$
150,638
   
$
156,952
   
$
456,574
 
Earnings (loss) before income taxes
  
$
(965
)
  
$
799
 
  
$
(48,817
)
Net earnings (loss)
  
$
(684
)
  
$
32,362
 
  
$
(61,229
)
 
Assets and liabilities of the discontinued operations are as follows:

 
December 31,
 
 
2008
 
2007
 
Current assets
$
18,0878
 
$
14,0866
 
Long term investments and restricted deposits
 
22,0088
   
20,8711
 
Goodwill
 
2,1688
   
2,1688
 
Other intangible assets, net
 
1,5522
   
1,8688
 
Other assets
 
1,5200
   
4,9588
 
Assets of discontinued operations
$
45,3355
 
$
43,9511
 

 
December 31,
 
 
2008
 
2007
 
Medical claims liability
$
25,2900
 
$
23,2288
 
Accounts payable and accrued expenses
 
5,7233
   
2,2777
 
Other liabilities
 
7266
   
2711
 
Liabilities of discontinued operations
$
31,7399
 
$
25,7766
 

 
4. Restructuring

In the fourth quarter of 2007, the Company abandoned its previously planned redevelopment project in Clayton, Missouri, related to a corporate office expansion.  As a result, the Company conducted an impairment analysis of the related real estate and capitalized construction costs and recorded an impairment charge of $7,207.  The impairment charges were recorded as General and Administrative expense under the Medicaid Managed Care segment.  At December 31, 2008, the remaining liability for these charges was $850.

Also in the fourth quarter of 2007, the Company completed an organizational realignment, resulting in the elimination of approximately 35 positions.  Accordingly, the Company recorded $2,185 in severance costs.  This expense was recorded as General and Administrative expense under the Medicaid Managed Care segment.  At December 31, 2007, the Company did not have remaining liability for these costs.

The Company did not recognize any restructuring charges during the year ended December 31, 2008.

5. Acquisitions
 
2008 Acquisitions

Ÿ  
Celtic Insurance Company. On July 1, 2008 , the Company acquired Celtic Insurance Company, or Celtic, a health insurance carrier focused on the individual health insurance market.  The Company paid approximately $82,100 in cash and related transaction costs, net of unregulated cash acquired.  In conjunction with the closing of the acquisition, Celtic paid to the Company an extraordinary dividend of $31,411 in July 2008.  The results of operations for Celtic are included in the Specialty Services segment of the consolidated financial statements since July 1, 2008.

In accordance with FASB Statement No. 141, during 2008, the Company allocated total consideration paid to the assets acquired and liabilities assumed based on its initial estimates of fair value using methodologies and assumptions that it believed were reasonable.  The preliminary purchase price allocation resulted in estimated identifiable intangible assets, associated deferred tax liabilities and goodwill of $8,600, $3,000 and $22,600, respectively.  The identifiable intangible assets have estimated useful lives ranging from seven to 15 years.  The acquired goodwill is not deductible for income tax purposes.

To estimate fair values, the Company considered a number of factors, including the application of multiples to discounted cash flow estimates.  There is considerable management judgment with respect to cash flow estimates and appropriate multiples used in determining fair value.  Certain amounts are subject to change as remaining information on the fair values is received and valuation analysis is finalized.  Specifically, the Company continues to evaluate the valuation and useful lives of acquired tangible and intangible assets, medical claims liability, and the income tax implications triggered by the acquisition.  The final fair values may differ materially from the preliminary estimates described above.  The Company expects to complete its final allocation of the purchase price before June 30, 2009.  Pro forma disclosures related to the acquisition have been excluded as immaterial.
 
2007 Acquisitions

Ÿ  
Access Health Solution, LLC.   In July 2007, the Company acquired a 49% minority ownership interest in Access Health Solutions, LLC, or Access, a Medicaid managed care entity in Florida.  Under the terms of the transaction, the Company has an option to acquire the remaining interest in Access at a future date.  The Company accounts for its investment in Access using the equity method of accounting.   In February 2009, the members of Access began conversion to the Company’s Florida subsidiary, Sunshine State Health Plan, on an at-risk basis.
 
Ÿ  
Other 2007 Acquisitions .  The Company acquired 100% of the following entities: PhyTrust of South Carolina, LLC, effective April 20, 2007; Physician’s Choice, LLC, effective October 2007; and Work Life Innovations, effective November 30, 2007.  The Company paid a total of $11,300 in cash and related transaction costs for these acquisitions.  PhyTrust of South Carolina and Physician’s Choice, LLC, both with Medicaid members in South Carolina, are included in the Medicaid Managed Care segment.  Work Life Innovations, a health and wellness consulting company, is included in the Specialty Services segment.  For these acquisitions, goodwill of $8,343 and $2,739 was allocated to the Medicaid Managed Care segment and the Specialty Services segment, respectively, all of which is deductible for income tax purposes.  Pro forma disclosures related to these acquisitions have been excluded as immaterial.

2006 Acquisitions

Ÿ  
US Script, Inc. Effective January 1, 2006, the Company acquired 100% of US Script, Inc., a pharmacy benefits manager.  The Company has paid or accrued $46,573 in cash and related transaction costs.  In accordance with the terms of the agreement, the Company will pay up to an additional $4,000 when US Script, Inc. achieves certain earnings targets over the next two years.  The results of operations for US Script, Inc. are included in the Specialty Services segment and the consolidated financial statements since January 1, 2006.

The purchase price allocation resulted in identifiable intangible assets of $7,100 and associated deferred tax liabilities of $2,523 and goodwill of $39,975.  The identifiable intangible assets have an estimated useful life of seven to 20 years.  The acquired goodwill is not deductible for income tax purposes.  Pro forma disclosures related to the acquisition have been excluded as immaterial.

Ÿ  
Other 2006 Acquisitions.   The Company acquired the assets of Nurse Response, Inc., effective April 1, 2006, Cardium Health Services Corporation, effective May 9, 2006, MediPlan Corporation, effective June 1, 2006, and OptiCare Managed Vision, Inc., effective July 1, 2006.  The Company paid a total of $30,783 in cash and related transaction costs for these acquisitions.  The results of operations for these acquisitions are included in the consolidated financial statements since the respective effective dates.  Nurse Response, Inc., a provider of after hours nurse triage services, Cardium Health Services Corporation, a chronic health management provider, and OptiCare Managed Vision, Inc., a managed vision provider, are included in the Specialty Services segment.  MediPlan Corporation, with Medicaid membership in Ohio, is included in the Medicaid Managed Care segment.  For these acquisitions, goodwill of $14,756 and $7,150 was allocated to the Specialty Services segment and Medicaid Managed Care segment, respectively, of which $5,593 is deductible for income tax purposes.  Pro forma disclosures related to these acquisitions have been excluded as immaterial.

6. Short-term and Long-term Investments and Restricted Deposits

Short-term and long-term investments and restricted deposits available for sale by investment type at December 31, 2008 consist of the following:
   
December 31, 2008
 
   
Amortized
Cost
   
Gross
Unrealized
Gains
   
Gross
Unrealized
Losses
   
Fair
Value
 
U.S. Treasury securities and obligations of U.S. government corporations and agencies
  $ 4,054     $ 130     $     $ 4,184  
Corporate securities
    47,733       74       (1,154 )     46,653  
State and municipal securities
    360,638       5,964       (11 )     366,591  
Life insurance contracts
    14,327                   14,327  
Money market funds
    12,988                   12,988  
Equity securities
    7,183       17       (885 )     6,315  
Total
  $ 446,923     $ 6,185     $ (2,050 )   $ 451,058  

Short-term and long-term investments and restricted deposits available for sale by investment type at December 31, 2007 consist of the following:
   
December 31, 2007
 
   
Amortized
Cost
   
Gross
Unrealized
Gains
   
Gross
Unrealized
Losses
   
Fair
Value
 
U.S. Treasury securities and obligations of U.S. government corporations and agencies
  $ 8,171     $ 74     $ (10 )   $ 8,235  
Corporate securities
    33,032       14       (265 )     32,781  
State and municipal securities
    305,433       2,336       (129 )     307,640  
Life insurance contracts
    13,924                   13,924  
Equity securities
    6,697       354       (86 )     6,965  
Total
  $ 367,257     $ 2,778     $ (490 )   $ 369,545  

 
The Company monitors investments for other than temporary impairment.  Certain investments have experienced a decline in fair value due to changes in credit quality and market interest rates.  Based on management’s judgment of the credit quality of the Company’s investments and ability to hold these investments to recovery (which may be maturity), no other than temporary impairment has been recorded.  Investments in a gross unrealized loss position at December 31, 2008 are as follows:

         
Less Than 12 Months
   
12 Months or More
   
Total
 
   
Amortized Cost
   
Unrealized Losses
   
Fair Value
   
Unrealized Losses
   
Fair Value
   
Unrealized Losses
   
Fair Value
 
Equity
  $ 3,543     $ (885 )   $ 2,658     $     $     $ (885 )   $ 2,658  
Corporate
    24,124       (1,071 )     20,898       (83 )     2,072       (1,154 )     22,970  
Government
    314             314                         314  
Municipal
    3,910       (9 )     3,798       (2 )     101       (11 )     3,899  
Total
  $ 31,891     $ (1,965 )   $ 27,668     $ (85 )   $ 2,173     $ (2,050 )   $ 29,841  

Investments in a gross unrealized loss position at December 31, 2007 are as follows:

         
Less Than 12 Months
   
12 Months or More
   
Total
 
   
Amortized Cost
   
Unrealized Losses
   
Fair Value
   
Unrealized Losses
   
Fair Value
   
Unrealized Losses
   
Fair Value
 
Equity
  $ 1,778     $ (86 )   $ 1,692     $     $     $ (86 )   $ 1,692  
Corporate
    28,474       (7 )     907       (258 )     27,302       (265 )     28,209  
Government
    3,735       (3 )     1,632       (7 )     2,093       (10 )     3,725  
Municipal
    29,942       (4 )     5,517       (125 )     24,296       (129 )     29,813  
Total
  $ 63,929     $ (100 )   $ 9,748     $ (390 )   $ 53,691     $ (490 )   $ 63,439  
 
The contractual maturities of short-term and long-term investments and restricted deposits as of December 31, 2008, are as follows:
   
Investments
   
Restricted Deposits
 
   
Amortized
Cost
   
Fair
Value
   
Amortized
Cost
   
Fair
Value
 
One year or less
  $ 108,469     $ 109,393     $ 6,038     $ 6,044  
One year through five years
    181,958       185,867       3,086       3,210  
Five years through ten years
    56,936       56,188              
Greater than ten years
    90,436       90,356              
Total
  $ 437,799     $ 441,804     $ 9,124     $ 9,254  

The contractual maturities of short-term and long-term investments and restricted deposits as of December 31, 2007, are as follows:
   
Investments
   
Restricted Deposits
 
   
Amortized
Cost
   
Fair
Value
   
Amortized
Cost
   
Fair
Value
 
One year or less
  $ 46,193     $ 46,073     $ 4,844     $ 4,849  
One year through five years
    204,311       206,296       1,032       1,052  
Five years through ten years
    29,524       29,900       507       529  
Greater than ten years
    80,846       80,846              
Total
  $ 360,874     $ 363,115     $ 6,383     $ 6,430  
 
Actual maturities may differ from contractual maturities due to call or prepayment options.  Equity securities and life insurance contracts are included in the five years through ten years category.
 
The Company recorded realized gains and losses on investments for the years ended December 31 as follows:
 
 
  
2008
   
2007
   
2006
 
Gross realized gains
  
$
1,364
   
$
325
   
$
9
 
Gross realized losses
  
 
(5,654
)
   
(372
)
   
(37
)
Net realized losses
  
$
(4,290
 
$
(47
 
$
(28

Investment and other income in the third quarter of 2008 included a loss on investments of $4,457.  The loss was primarily due to investments in the Reserve Primary money market fund (Reserve Fund) whose Net Asset Value fell below $1.00 per share due to its holdings of securities by Lehman Brothers Holdings, Inc.  The loss represents less than 1% of Centene’s cash and investment portfolio as of December 31, 2008.  The Company expects to recover 95% of its Reserve Fund investments.  Money market funds are generally recorded in Cash and cash equivalents in the Company's balance sheet, however, the investment in the Reserve Fund is recorded in Short-term investments due to the restrictions placed on redemptions imposed by the fund.  As of December 31, 2008, the Company has received most of its investment in the Reserve Fund and the Company's short term investment balance includes $12,988 for the Reserve Fund.

The fair value of a cost method investment is not estimated if there are no identified events or changes in circumstances that may have a significant adverse effect on the fair value of the investment.  The aggregate carrying amount of all cost-method investments were $15,975 and $1,774 as of December 31, 2008 and 2007, respectively.

Additional information regarding investments is included in Note 7, Fair Value Measurements .

7. Fair Value Measurements
 
The Company adopted FASB Statement No. 157, Fair Value Measurements for financial assets and liabilities on January 1, 2008.  FASB Statement No. 157 defines fair value and establishes a framework for measuring fair value in accordance with existing GAAP, and expands disclosure about fair value measurements.  Assets and liabilities recorded at fair value in the consolidated balance sheets are categorized based upon the level of judgment associated with the inputs used to measure their fair value.  Level inputs, as defined by FASB Statement No.157, are as follows:
 
Level Input:
  
Input Definition:
Level I
  
Inputs are unadjusted, quoted prices for identical assets or liabilities in active markets at the measurement date.
   
Level II
  
Inputs other than quoted prices included in Level I that are observable for the asset or liability through corroboration with market data at the measurement date.
   
Level III
  
Unobservable inputs that reflect management’s best estimate of what market participants would use in pricing the asset or liability at the measurement date.
 
The following table summarizes fair value measurements by level at December 31, 2008 for assets and liabilities measured at fair value on a recurring basis:
 
     Level I      Level II      Level III      Total  
Investments available for sale:
                       
U.S. Treasury securities and obligations of U.S. government corporations and agencies
  $ 4,184     $     $     $ 4,184  
Corporate securities
    31,382                   31,382  
State and municipal securities
    366,591                   366,591  
Equity securities
    3,328                   3,328  
Total assets
  $ 405,485     $     $     $ 405,485  
                                 
Debt
  $     $ 226,829     $     $ 226,829  

 
8. Property, Software and Equipment
 
Property, software and equipment consist of the following as of December 31:
 
 
  
2008
   
2007
 
Computer software
  
$
97,829
   
$
71,350
 
Land
  
 
46,543
     
19,509
 
Building
  
 
32,485
 
  
 
36,781
 
Computer hardware
   
31,897
     
26,264
 
Furniture and office equipment
  
 
22,756
     
20,776
 
Leasehold improvements
  
 
18,542
     
14,628
 
 
  
 
250,052
     
189,308
 
Less accumulated depreciation
  
 
(74,194
)
   
(53,425
)
Property, software and equipment, net
  
$
175,858
   
$
135,883
 
 
Depreciation expense for the years ended December 31, 2008, 2007 and 2006 was $28,453, $22,647 and $15,242, respectively.

9. Goodwill and Intangible Assets
 
The following table summarizes the changes in goodwill by operating segment:
 
   
Medicaid Managed Care
   
Specialty Services
   
Total
 
Balance as of December 31, 2006
  $ 42,804     $ 86,146     $ 128,950  
Acquisitions
    8,664       4,049       12,713  
Other adjustments
          (2,801 )     (2,801 )
Balance as of December 31, 2007
    51,468       87,394       138,862  
Acquisitions
    80       24,438       24,518  
Balance as of December 31, 2008
  $ 51,548     $ 111,832     $ 163,380  

Goodwill additions in 2008 and 2007 were related to the acquisitions discussed in Note 5, Acquisitions .  Goodwill reductions in 2007 were related to the recognition of acquired net operating loss carry forward benefits.
 
Intangible assets at December 31, consist of the following:
 
 
  
         
Weighted Average Life
in Years
 
  
2008
   
2007
 
2008
 
2007
Purchased contract rights
  
$
6,146
   
$
6,191
 
8.4
 
7.7
Provider contracts
  
 
1,078
     
1,078
 
10.0
 
10.0
Customer relationships
   
14,130
     
7,030
 
7.8
 
8.2
Trade names
  
 
5,545
     
4,563
 
19.4
 
19.9
Other intangibles
  
 
270
     
270
 
5.0
 
5.0
Intangible assets
  
 
27,169
     
19,132
 
10.6
 
10.7
Less accumulated amortization:
  
                   
Purchased contract rights
  
 
(4,672
)
   
(4,650
)
     
Provider contracts
  
 
(405
)
   
(295
)
     
Customer relationships
   
(3,566
)
   
(2,069
)
     
Trade names
  
 
(681
)
   
(542
)
     
Other identifiable intangibles
  
 
(270
)
   
(239
)
     
Total accumulated amortization
  
 
(9,594
)
   
(7,795
)
     
Intangible assets, net
  
$
17,575
   
$
11,337
       

Amortization expense was $2,480, $1,970 and $2,105 for the years ended December 31, 2008, 2007 and 2006, respectively.

Estimated total amortization expense related to intangible assets for each of the five succeeding fiscal years is as follows:

Year
 
Expense
2009
  
$
2,700
2010
  
 
2,500
2011
  
 
2,300
2012
  
 
2,200
2013
  
 
1,700

10. Income Taxes
 
The consolidated income tax expense consists of the following for the years ended December 31:

   
2008
   
2007
   
2006
 
Current provision:
                 
          Federal
  $ 53,543     $ 31,170     $ 14,290  
          State and local
    6,726       2,741       2,553  
                    Total current provision
    60,269       33,911       16,843  
Deferred provision
    (7,834 )     (10,880 )     (7,278 )
                    Total provision for income taxes
  $ 52,435     $ 23,031     $ 9,565  

The reconciliation of the tax provision at the U.S. Federal Statutory Rate to the provision for income taxes is as follows:
 
   
2008
   
2007
   
2006
 
Tax provision at the U.S. federal statutory rate
  $ 47,816     $ 22,425     $ 9,508  
State income taxes, net of federal income tax benefit
    4,938       821       (603 )
Tax exempt investment income
    (3,727 )     (2,636 )     (640 )
Nondeductible incentive stock option compensation
    1,316       1,542       1,407  
Other, net
    2,092       879       (107 )
Income tax expense
  $ 52,435     $ 23,031     $ 9,565  
 
 
The tax effects of temporary differences which give rise to deferred tax assets and liabilities are presented below for the years ended December 31:

   
2008
   
2007
 
Deferred tax assets:
           
Current:
           
Medical claims liability and other accruals
  $ 34,222     $ 12,392  
Unearned premium and other deferred revenue
    959       3,376  
Unrealized loss on investments
          47  
Federal net operating loss carry forward
          4,102  
State net operating loss carry forward
    1,033       2,981  
Federal tax credits
          188  
Capital loss carryovers and impairment losses
    2,111        
Other
    221       1,808  
      38,546       24,894  
Valuation allowance
           
Net current deferred tax assets
  $ 38,546     $ 24,894  
                 
Non-current deferred tax assets:
               
Medical claims liability and other accruals
  $ 3,092     $ 593  
Federal net operating loss carry forward
    2,444       5,580  
State net operating loss carry forward
    3,029       1,950  
Stock compensation
    11,796       8,671  
Other
    1,155       1,147  
      21,516       17,941  
Valuation allowance
    (1,541 )     (1,207 )
Net non-current deferred tax assets
  $ 19,975     $ 16,734  
                 
                 
Deferred tax liabilities:
               
Current:
               
Prepaid assets
  $ 2,026     $ 1,501  
Unrealized short term gains
    524        
Net current deferred tax liabilities
  $ 2,550     $ 1,501  
                 
Non-current deferred tax liabilities:
               
Intangible assets
  $ 7,969     $ 4,234  
Depreciation and amortization
    26,557       15,895  
Unrealized gain on investments
    1,364       877  
Prepaid assets
    1,154        
Other
    25        
Net non-current deferred tax liabilities
  $ 37,069     $ 21,006  
                 
                 
Net deferred tax assets
  $ 18,902     $ 19,121  
                 

The Company's deferred tax assets include federal and state net operating losses, or NOLs, of which $3,751 were acquired in business combinations.  Accordingly, the total and annual deduction for those NOLs is limited by tax law.  The Company's federal NOLs expire between the years 2011 and 2027 and the state NOLs expire between the years 2009 and 2027.  Valuation allowances are recorded for those NOLs the Company believes are more-likely-than not to expire unused.  During 2008 and 2007, the Company recorded valuation allowance additions in the tax provision of $1,829 and $1,852, respectively.  In 2008 and 2007, the Company recorded valuation allowance reductions of $126 and $2,317, of which the majority offset goodwill.

The Company adopted the provisions of FASB Interpretation No. 48, Accounting for Uncertainty in Income Taxes , or FIN 48, on January 1, 2007.  FIN 48 clarifies whether or not to recognize assets or liabilities for tax positions taken that may be challenged by a tax authority.  A reconciliation of the beginning and ending amount of unrecognized tax benefits is as follows:

Balance as of January 1, 2008
  
$
817
 
Additions based on tax positions during the current year
  
 
3,251
 
Additions based on tax positions during prior years
   
397
 
Settlements
   
(411
)
Balance as of December 31, 2008
  
4,054
 

The December 31, 2008 balance includes $766 (net of federal tax benefit) that would decrease income tax expense, if recognized, and the remainder would reduce goodwill.

The Company recognizes interest accrued related to unrecognized tax benefits in the provision for income taxes.  As of January 1, 2008, interest accrued was $223, net of federal benefit.  No penalties have been accrued.  As of December 31, 2008, interest accrued was $560, net of federal benefit.

The federal income tax returns for 2005 through 2008 are open tax years.  The Company is currently being examined by the IRS for the 2006 and 2007 tax years.  Included in their examination is the treatment of the tax deduction associated with the abandonment of the FirstGuard stock.  As discussed in Note 3, Discontinued Operations , in 2007, the Company recognized a $34,846 tax benefit associated with the abandonment of the FirstGuard stock.  The Company files in numerous state jurisdictions with varying statutes of limitation.  The unrecognized state tax benefits are related to returns open from 2003 through 2008.

 
11. Medical Claims Liability
 
The change in medical claims liability is summarized as follows:

   
Year Ended December 31,
 
 
  
2008
   
2007
   
2006
 
Balance, January 1,
  
$
313,364
   
$
232,496
   
$
123,102
 
Acquisitions
  
 
15,398
     
—  
     
1,788
 
Incurred related to:
                       
          Current year
  
 
2,659,036
     
2,212,901
     
1,450,116
 
          Prior years
  
 
(18,701
)
   
(22,003
)
   
(13,745
)
         Total incurred
  
 
2,640,335
     
2,190,898
     
1,436,371
 
 
  
                     
Paid related to:
                       
          Current year
  
 
2,303,473
     
1,902,610
     
1,220,872
 
          Prior years
  
 
292,587
     
207,420
     
107,893
 
         Total paid
  
 
2,596,060
     
2,110,030
     
1,328,765
 
 
  
                     
Balance, December 31,
  
$
373,037
   
$
313,364
   
$
232,496
 

Changes in estimates of incurred claims for prior years are primarily attributable to reserving under moderately adverse conditions.  Changes in medical utilization and cost trends and the effect of medical management initiatives may also contribute to changes in medical claim liability estimates.  While the Company has evidence that medical management initiatives are effective on a case by case basis, medical management initiatives primarily focus on events and behaviors prior to the incurrence of the medical event and generation of a claim.  Accordingly, any change in behavior, leveling of care, or coordination of treatment occurs prior to claim generation and as a result, the costs prior to the medical management initiative are not known by the Company.  Additionally, certain medical management initiatives are focused on member and provider education with the intent of influencing behavior to appropriately align the medical services provided with the member’s acuity.  In these cases, determining whether the medical management initiative changed the behavior cannot be determined.  Because of the complexity of its business, the number of states in which it operates, and the volume of claims that it processes, the Company is unable to practically quantify the impact of these initiatives on its changes in estimates of IBNR.
 
The Company had reinsurance recoverables related to medical claims liability of $4,972 and $3,189 at December 31, 2008 and 2007, respectively, included in premium and related receivables.
 
12. Debt
 
Debt consists of the following at December 31:

   
2008
   
2007
 
$175,000 senior notes
  $ 175,000     $ 175,000  
$300,000 revolving credit agreement
    63,000       5,000  
$20,500 revolving loan agreement
    20,364       8,359  
Capital leases
    6,528       7,017  
Mortgage notes payable
          12,001  
     Total debt
    264,892       207,377  
Less current maturities
    (255 )     (971 )
     Long-term debt
  $ 264,637     $ 206,406  

In March 2007, the Company issued $175,000 aggregate principal amount of 7 ¼% Senior Notes due April 1, 2014, or the Notes.  The Notes have been registered under the Securities Act of 1933, as amended, pursuant to a registration rights agreement with the initial purchasers.  The indenture governing the Notes contains non-financial and financial covenants, including requirements of a minimum fixed charge coverage ratio.  Interest is paid semi-annually in April and October.

The Company has a $300,000 five-year Revolving Credit Agreement dated September 14, 2004 with various financial institutions.  Borrowings under the agreement bear interest based upon LIBOR rates, the Federal Funds Rate or the Prime Rate.  There is a commitment fee on the unused portion of the agreement that ranges from 0.15% to 0.275% depending on the total debt-to-EBITDA ratio.  The agreement contains non-financial and financial covenants, including requirements of minimum fixed charge coverage ratios, maximum debt-to-EBITDA ratios and minimum tangible net worth.  The agreement will expire in September 2011.  As of December 31, 2008, the Company had $63,000 in borrowings outstanding under the agreement and $24,100 in letters of credit outstanding, leaving availability of $212,900. The outstanding borrowings at December 31, 2008 bore interest at LIBOR plus 1.0%, or the prime rate.  The weighted average interest rate of outstanding borrowings was 2.42% at December 31, 2008.

In May 2006, the Company executed a three-year $25,000 Revolving Loan Agreement.  Borrowings under the agreement bear interest based upon LIBOR rates plus 1.0%.  In November 2008, the Company executed an amendment to this agreement to reduce the amount available under the Revolving Loan Agreement to $20,500.  Subject to the terms and conditions of the agreement, the proceeds of the Revolving Loan may only be used for the acquisition and financing of the Company’s corporate headquarters and certain properties contiguous to the headquarters.  The collateralized properties had a net book value of $15,316 at December 31, 2008.  The outstanding borrowings at December 31, 2008 bore interest at 2.90%.

Aggregate maturities for the Company’s debt are as follows:

2009
  
$
255
2010
  
 
20,611
2011
  
 
63,250
2012
  
 
261
2013
  
 
273
Thereafter
  
 
180,242
Total
  
$
264,892

The fair value of outstanding debt was approximately $226,829 and $206,065 at December 31, 2008 and 2007, respectively.

13. Stockholders’ Equity
 
The Company has 10,000,000 authorized shares of preferred stock at $.001 par value.  At December 31, 2008, there were no preferred shares outstanding.

In October 2008, the Company’s board of directors extended the November 2005 stock repurchase program, authorizing the Company to repurchase up to 4,000,000 shares of common stock from time to time on the open market or through privately negotiated transactions.  The repurchase program expires October 31, 2009, but the Company reserves the right to suspend or discontinue the program at any time.  During the year ended December 31, 2008, the Company repurchased 1,218,858 shares at an average price of $19.29 and an aggregate cost of $23,510.  During the year ended December 31, 2007, the Company repurchased 467,157 shares at an average price of $20.42 and an aggregate cost of $9,541.
 
14. Statutory Capital Requirements and Dividend Restrictions
 
Various state laws require Centene’s regulated subsidiaries to maintain minimum capital levels specified by each state and restrict the amount of dividends that may be paid without prior regulatory approval.  At December 31, 2008 and 2007, Centene’s subsidiaries, including UHP, had aggregate statutory capital and surplus of $391,400 and $302,100, respectively, compared with the required minimum aggregate statutory capital and surplus of $241,500 and $192,300, respectively.

 
15. Stock Incentive Plans
 
The Company’s stock incentive plans allow for the granting of restricted stock or restricted stock unit awards and options to purchase common stock.  Both incentive stock options and nonqualified stock options can be awarded under the plans.  No option will be exercisable for longer than ten years after the date of grant.  The plans have 1,294,809 shares available for future awards.  Compensation expense for stock options and restricted stock unit awards is recognized on a straight-line basis over the vesting period, generally three to five years for stock options and one to ten years for restricted stock or restricted stock unit awards.  Certain restricted stock unit awards contain performance-based as well as service-based provisions.  Certain awards provide for accelerated vesting if there is a change in control as defined in the plans.  The total compensation cost that has been charged against income for the stock incentive plans was $15,328, $15,781 and $14,904 for the years ended December 31, 2008, 2007 and 2006, respectively.  The total income tax benefit recognized in the income statement for stock-based compensation arrangements was $4,771, $4,536 and $4,235 for the years ended December 31, 2008, 2007 and 2006, respectively.

Option activity for the year ended December 31, 2008 is summarized below:

   
Shares
   
Weighted Average Exercise Price
   
Aggregate Intrinsic Value
   
Weighted Average Remaining Contractual Term
 
Outstanding as of December 31, 2007
    4,340,701     $ 19.60              
Granted
    242,000       18.50              
Exercised
    (400,129     11.80              
Expired
    (22,600     25.93              
Forfeited
    (441,600     24.02              
Outstanding as of December 31, 2008
    3,718,372     $ 19.81     $ 10,103       6.4  
                                 
Exercisable as of December 31, 2008
    2,556,507     $ 18.48     $ 9,451       5.6  
 
The fair value of each option grant is estimated on the date of the grant using the Black-Scholes option-pricing model with the following weighted-average assumptions:
 
   
Year Ended December 31,
 
   
2008 
   
2007 
   
2006 
 
Expected life (in years)
    5.8       6.1       6.5  
Risk-free interest rate
    3.0 %       4.1 %       4.6 %  
Expected volatility
    50.3     47.5     47.8
Expected dividend yield
    0 %       0 %       0 %  

For the years ended December 31, 2008 and 2007, the Company used a projected expected life for each award granted based on historical experience of employees’ exercise behavior.  For the year ended December 31, 2006, the expected life of each award granted was calculated using the “simplified method” in accordance with the SEC Staff Accounting Bulletin No. 107.  For the years ended December 31, 2008, 2007 and 2006, expected volatility is primarily based on historical volatility levels along with the implied volatility of exchange traded options to purchase Centene common stock.  The risk-free interest rates are based on the implied yield currently available on U.S. Treasury zero coupon issues with a remaining term equal to the expected life.

Other information pertaining to option activity during the years ended December 31, 2008, 2007 and 2006 is as follows:

   
Year Ended December 31,
 
   
2008 
   
2007 
   
2006 
 
Weighted-average fair value of options granted
  $ 9.27     $ 12.02     $ 13.42  
Total intrinsic value of stock options exercised
  $  3,529     $  9,847     $ 10,495  

A summary of the status of the Company's non-vested restricted stock and restricted stock unit shares as of December 31, 2008, and changes during the year ended December 31, 2008, is presented below:

   
Shares
   
Weighted Average Grant Date Fair Value
 
Non-vested balance as of December 31, 2007
   
1,572,689
   
$
24.74
 
Granted
   
500,930
     
17.26
 
Vested
   
(103,189
)
   
25.23
 
Forfeited
   
(56,300
)
   
25.55
 
Non-vested balance as of December 31, 2008
   
1,914,130
   
$
22.73
 
 
The total fair value of restricted stock and restricted stock units vested during the years ended December 31, 2008, 2007 and 2006, was $1,822, $2,168 and $1,051, respectively.

As of December 31, 2008, there was $35,321 of total unrecognized compensation cost related to non-vested share-based compensation arrangements granted under the plans; that cost is expected to be recognized over a weighted-average period of 2.2 years.  The actual tax benefit realized for the tax deductions from stock option exercises totaled $1,127, $512, and $3,455 for the years ended December 31, 2008, 2007 and 2006, respectively.

The Company has reserved 900,000 shares of common stock for an employee stock purchase plan and the Company issued 36,682 shares, 32,563 shares, and 34,357 shares in 2008, 2007 and 2006, respectively, from the employee stock purchase plan.
 
16. Retirement Plan
 
Centene has a defined contribution plan which covers substantially all employees who are at least twenty-one years of age.  Under the plan, eligible employees may contribute a percentage of their base salary, subject to certain limitations.  Centene may elect to match a portion of the employee’s contribution.  Company expense related to matching contributions to the plan was $3,810, $2,406 and $1,847 during the years ended December 31, 2008, 2007 and 2006, respectively.
 
17. Commitments
 
Centene and its subsidiaries lease office facilities and various equipment under non-cancelable operating leases which may contain escalation provisions.  The rental expense related to these leases is recorded on a straight-line basis over the lease term, including rent holidays.  Tenant improvement allowances are recorded as a liability and amortized against rent expense over the term of the lease.  Rent expense was $19,561, $15,108 and $10,107 for the years ended December 31, 2008, 2007 and 2006, respectively.  Annual non-cancelable minimum lease payments over the next five years and thereafter are as follows:
 
2009
  $ 20,490  
2010
    17,606  
2011
    14,957  
2012
    11,640  
2013
    8,608  
Thereafter
    48,494  
    $ 121,795  
 
 
18. Contingencies

On January 8, 2009, the Company filed a complaint in the Chancery Division of the Superior Court of New Jersey, asserting a breach of contract claim against AMERIGROUP New Jersey, or AGPNJ, and a tortuous interference with contract claim against AMERIGROUP Corporation, in connection with AGPNJ’s refusal to proceed to closing under its contract to purchase certain assets of UHP’s business.  In December 2008, AGPNJ sent the Company a termination notice claiming that a material adverse effect had occurred under the contract and attempted to terminate the contract.  The Company is contesting whether a material adverse effect occurred and correspondingly the propriety and validity of the purported termination, and is seeking to obtain specific performance of the contract and damages.
 
The Company is routinely subjected to legal proceedings in the normal course of business.  While the ultimate resolution of such matters is uncertain, the Company does not expect the results of any of these matters discussed above individually, or in the aggregate, to have a material effect on its financial position or results of operations.

19. Earnings Per Share
 
The following table sets forth the calculation of basic and diluted net earnings per share for the years ended December 31:
 
   
2008
   
2007
   
2006
 
Earnings:
                 
Earnings from continuing operations
  $ 84,181     $ 41,040     $ 17,600  
Discontinued operations, net of tax
    (684 )     32,362       (61,229 )
Net earnings (loss)
  $ 83,497     $ 73,402     $ (43,629 )
                         
Shares used in computing per share amounts:
                       
Weighted average number of common shares outstanding
    43,275,187       43,539,950       43,160,860  
Common stock equivalents (as determined by applying the treasury stock method)
    1,123,768       1,283,132       1,452,762  
Weighted average number of common shares and potential dilutive common shares outstanding
    44,398,955       44,823,082       44,613,622  
                         
Net earnings (loss) per share:
                       
Basic:
                       
  Continued operations
  $ 1.95     $ 0.95     $ 0.41  
  Discontinued operations
    (0.02 )     0.74       (1.42 )
  Earnings (loss) per common share
  $ 1.93     $ 1.69     $ (1.01 )
                         
Diluted:
                       
  Continuing operations
  $ 1.90     $ 0.92     $ 0.39  
  Discontinued operations
    (0.02 )     0.72       (1.37 )
  Earnings (loss) per common share
  $ 1.88     $ 1.64     $ (0.98 )

The calculation of diluted earnings per common share for 2008, 2007 and 2006 excludes the impact of 2,004,778, 3,002,030 and 4,560,036 shares, respectively, related to anti-dilutive stock options, restricted stock and restricted stock units.
 
20. Segment Information
 
Centene operates in two segments: Medicaid Managed Care and Specialty Services.  The Medicaid Managed Care segment consists of Centene’s health plans including all of the functions needed to operate them.  The Specialty Services segment consists of Centene’s specialty companies including behavioral health, individual health, life and health management, long-term care, managed vision, nurse triage, pharmacy benefits management and treatment compliance functions.

Factors used in determining the reportable business segments include the nature of operating activities, existence of separate senior management teams, and the type of information presented to the Company’s chief operating decision maker to evaluate all results of operations.

Segment information as of and for the year ended December 31, 2008, follows:
   
Medicaid
Managed Care
   
Specialty
Services
   
Eliminations
   
Consolidated
Total
 
Revenue from external customers
  $ 3,020,248     $ 344,267     $     $ 3,364,515  
Revenue from internal customers
    60,451       474,061       (534,512 )      
Total revenue
  $ 3,080,699     $ 818,328     $ (534,512 )   $ 3,364,515  
Earnings from operations
  $ 108,363     $ 23,198     $     $ 131,561  
Total assets
  $ 1,105,610     $ 345,542     $     $ 1,451,152  
Stock compensation expense
  $ 13,840     $ 1,346     $     $ 15,186  
Depreciation expense
  $ 25,271     $ 3,182     $     $ 28,453  
Capital expenditures
  $ 58,856     $ 4,635     $     $ 63,491  
 
Segment information as of and for the year ended December 31, 2007, follows:
   
Medicaid
Managed Care
   
Specialty
Services
   
Eliminations
   
Consolidated
Total
 
Revenue from external customers
  $ 2,523,667     $ 245,361     $     $ 2,769,028  
Revenue from internal customers
    76,637       407,563       (484,200 )      
Total revenue
  $ 2,600,304     $ 652,924     $ (484,200 )   $ 2,769,028  
Earnings from operations
  $ 35,545     $ 19,700     $     $ 55,245  
Total assets
  $ 939,012     $ 182,812     $     $ 1,121,824  
Stock compensation expense
  $ 13,820     $ 1,505     $     $ 15,325  
Depreciation expense
  $ 19,970     $ 2,677     $     $ 22,647  
Capital expenditures
  $ 49,846     $ 3,941     $     $ 53,787  
 
 
Segment information as of and for the year ended December 31, 2006, follows:
   
Medicaid
Managed Care
   
Specialty
Services
   
Eliminations
   
Consolidated
Total
 
Revenue from external customers
  $ 1,630,471     $ 191,975     $     $ 1,822,446  
Revenue from internal customers
    88,159       221,201       (309,360 )      
Total revenue
  $ 1,718,630     $ 413,176     $ (309,360 )   $ 1,822,446  
Earnings from operations
  $ 15,118     $ 7,110     $     $ 22,228  
Total assets
  $ 723,698     $ 171,282     $     $ 894,980  
Stock compensation expense
  $ 13,636     $ 919     $     $ 14,555  
Depreciation expense
  $ 12,865     $ 2,377     $     $ 15,242  
Capital expenditures
  $ 44,753     $ 3,872     $     $ 48,625  
  
The Company evaluates performance and allocates resources based on earnings from operations.  The accounting policies are the same as those described in Note 2, Summary of Significant Accounting Policies .
 
21. Comprehensive Earnings
 
Differences between net earnings and total comprehensive earnings resulted from changes in unrealized gains on investments available for sale, as follows:
 
   
Year Ended December 31,
 
   
2008
   
2007
   
2006
 
Net earnings (loss)
  $ 83,497     $ 73,402     $ (43,629 )
                         
Reclassification adjustment, net of tax
    252       (242 )     218  
Change in unrealized gains on investments available for sale, net of tax
    1,329       3,064       285  
Total change
    1,581       2,822       503  
                         
Total comprehensive earnings (loss)
  $ 85,078     $ 76,224     $ (43,126 )
                         

22. Quarterly Selected Financial Information

(In thousands, except share data and membership data)
(Unaudited)
 
   
For the Quarter Ended
 
   
March 31,
2008 (1)
   
June 30,
2008
   
September 30,
2008
   
December 31,
2008 (2)
 
Total revenues
  $ 779,228     $ 823,930     $ 858,599     $ 902,758  
Net earnings from continuing operations
    24,933       17,883       18,099       23,266  
Discontinued operations, net of tax
    690       320       149       (1,843 )
Net earnings
  $ 25,623     $ 18,203     $ 18,248     $ 21,423  
Per share data:
                               
Basic:
                               
Continued operations
  $ 0.57     $ 0.41     $ 0.42     $ 0.54  
Discontinued operations
    0.02       0.01       -       (0.04 )
Basic earnings per common share
  $ 0.59     $ 0.42     $ 0.42     $ 0.50  
 Diluted:
                               
Continued operations
  $ 0.56     $ 0.40     $ 0.41     $ 0.53  
Discontinued operations
    0.01       0.01       -       (0.04 )
Diluted earnings per common share
  $ 0.57     $ 0.41     $ 0.41     $ 0.49  
                                 
Period end membership
    1,100,300       1,152,300       1,174,800       1,184,800  
______________________________________
(1)  
Includes $20.8 million pre-tax premium revenue for the Georgia premium rate increase for July 1, 2007 – December 31, 2007.
(2)   
Includes a $3.7 million pre-tax charge primarily for asset impairments and employee severance related to the sale of the New Jersey health plan, included in discontinued operations.
 
   
For the Quarter Ended
 
   
March 31,
2007
   
June 30,
2007 (1)
   
September 30,
2007
   
December 31,
2007 (2)
 
Total revenues
  $ 627,598     $ 691,171     $ 710,437     $ 739,822  
Net earnings from continuing operations
    10,482       11,171       17,756       1,631  
Discontinued operations, net of tax
    27,729       6,611       (1,820 )     (158 )
Net earnings
  $ 38,211     $ 17,782     $ 15,936     $ 1,473  
Per share data:
                               
Basic:
                               
Continued operations
  $ 0.24     $ 0.26     $ 0.41     $ 0.04  
Discontinued operations
    0.64       0.15       (0.04 )     (0.01 )
Basic earnings per common share
  $ 0.88     $ 0.41     $ 0.37     $ 0.03  
 Diluted:
                               
Continued operations
  $ 0.23     $ 0.25     $ 0.40     $ 0.04  
Discontinued operations
    0.62       0.15       (0.04 )     (0.01 )
Diluted earnings per common share
  $ 0.85     $ 0.40     $ 0.36     $ 0.03  
                                 
Period end membership
    1,044,200       1,072,400       1,079,000       1,089,300  
______________________________________
 
(1)
Includes a $3.0 million pre-tax cash contribution of a portion of the FirstGuard sale proceeds to the Company’s charitable foundation.
 
(2)
Includes $4.2 million pre-tax premium revenue refund to the State of Indiana and a $9.4 million pre-tax charge for impairment and restructuring.
 
 
23. Condensed Financial Information of Registrant

Centene Corporation (Parent Company Only)
Condensed Balance Sheets
(In thousands, except share data)
 
   
December 31,
 
   
2008
   
2007
 
ASSETS
           
Current assets:
           
Cash and cash equivalents
  $ 5,041     $ 14,291  
Short-term investments, at fair value (amortized cost $1,516 and $5,202, respectively)
    1,524       5,190  
Other current assets
    72,270       70,279  
Total current assets
    78,835       89,760  
Long-term investments, at fair value (amortized cost $14,379 and $11,658, respectively)
    13,725       11,972  
Investment in subsidiaries
    637,384       492,706  
Other long-term assets
    17,217       6,236  
Total assets
  $ 747,161     $ 600,674  
LIABILITIES AND STOCKHOLDERS’ EQUITY
               
Current liabilities
  $ 7,342     $ 5,527  
Long-term debt
    238,000       180,000  
Other long-term liabilities
    547       100  
Total liabilities
    245,889       185,627  
Stockholders’ equity:
               
Common stock, $.001 par value; authorized 100,000,000 shares; issued and outstanding 42,987,764 and 43,667,837 shares, respectively
    43       44  
Additional paid-in capital
    222,841       221,693  
Accumulated other comprehensive income:
               
Unrealized loss on investments, net of tax
    3,152       1,571  
Retained earnings
    275,236       191,739  
Total stockholders’ equity
    501,272       415,047  
Total liabilities and stockholders’ equity
  $ 747,161     $ 600,674  

See notes to condensed financial information of registrant.

 
Centene Corporation (Parent Company Only)
Condensed Statements of Operations
(In thousands, except share data)
 
   
Year Ended December 31,
 
   
2008
   
2007
   
2006
 
Expenses:
                       
General and administrative expenses
 
$
(6,153
)
 
$
(5,513
)
 
$
(3,709
)
Other income (expense):
                       
Investment and other income
   
(324
   
913
     
755
 
Interest expense
   
(15,395
)
   
(13,627
)
   
(8,993
)
Loss before income taxes
   
(21,872
)
   
(18,227
)
   
(11,947
)
Income tax benefit
   
(7,988
   
(51,178
   
(4,504
Net earnings (loss) before equity in subsidiaries
   
(13,884
)
   
32,951
     
(7,443
)
Equity in earnings (loss) from subsidiaries
   
97,381
     
40,451
     
(36,186
)
Net earnings (loss)
 
$
83,497
   
$
73,402
   
$
(43,629
)
                         
Net earnings (loss) per share:
                       
Basic earnings (loss) per common share
 
$
1.93
   
$
1.69
   
$
(1.01
)
Diluted earnings (loss) per common share
 
$
1.88
   
$
1.64
   
$
(0.98
)
Weighted average number of shares outstanding:
                       
Basic
   
43,275,187
     
43,539,950
     
43,160,860
 
Diluted
   
44,398,955
     
44,823,082
     
44,613,622
 
 
See notes to condensed financial information of registrant.

 
 
Centene Corporation (Parent Company Only)
Condensed Statements of Cash Flows
(In thousands)

   
Year Ended December 31,
 
   
2008
   
2007
   
2006
 
Cash flows from operating activities:
                       
Cash provided by operating activities
 
$
37,487
   
$
94,145
   
$
31,895
 
Cash flows from investing activities:
                       
Net dividends from and capital contributions to subsidiaries
   
10,146
     
(71,813
)
   
(43,100
)
Purchase of investments
   
(39,261
)
   
(84,088
)
   
(4,521
)
Sales and maturities of investments
   
30,779
     
77,086
     
5,841
 
Acquisitions, net of cash acquired
   
(91,345
)
   
(38,532
)
   
(66,772
)
Proceeds from asset sales
   
—  
     
14,102
     
—  
 
Net cash used in investing activities
   
(89,681
)
   
(103,245
)
   
(108,552
)
Cash flows from financing activities:
                       
Proceeds from borrowings
   
224,000
     
212,000
     
86,000
 
Payment of long-term debt and notes payable
   
(166,000
)
   
(181,000
)
   
(12,000
)
Proceeds from exercise of stock options
   
5,354
     
5,464
     
6,953
 
Common stock repurchases
   
(23,510
)
   
(9,541
)
   
(7,883
)
Debt issue costs
   
—  
     
(5,181
)
   
(253
)
Excess tax benefits from stock compensation
   
3,100
     
—  
     
3,043
 
Net cash provided by financing activities
   
42,944
     
21,742
     
75,860
 
Net increase (decrease) in cash and cash equivalents
   
(9,250
   
12,642
     
(797
Cash and cash equivalents, beginning of period
   
14,291
     
1,649
     
2,446
 
Cash and cash equivalents, end of period
 
$
5,041
   
$
14,291
   
$
1,649
 
                         
 
See notes to condensed financial information of registrant.

 

Notes to Condensed Financial Information of Registrant

Note A – Basis of Presentation and Significant Accounting Policies

In Centene Corporation’s parent company only financial statements, Centene Corporation’s investment in subsidiaries is stated at cost plus equity in undistributed earnings of the subsidiaries.  Centene Corporation’s share of net income of its unconsolidated subsidiaries is included in income using the equity method of accounting.

Certain amounts presented in the parent company only financial statements are eliminated in the consolidated financial statements of Centene Corporation.  The 2007 income tax benefit reflects a $34,856 tax benefit associated with the stock abandonment discussed in Note 3, Discontinued Operations: University Health Plan and FirstGuard Health Plans .

Centene Corporation’s parent company only financial statements should be read in conjunction with Centene Corporation’s audited consolidated financial statements and the notes to consolidated financial statements included in this Form 10-K.

Note B – Dividends

During 2008, 2007 and 2006, the Registrant received dividends from its subsidiaries totaling $48,411, $53,937 and $8,600, respectively.
 
 
Item 9.   Changes in and Disagreements With Accountants on Accounting and Financial Disclosure
 
None.
 
Item 9A.   Controls and Procedures
 
Evaluation of Disclosure Controls and Procedures - Our management, with the participation of our Chief Executive Officer and Chief Financial Officer, evaluated the effectiveness of our disclosure controls and procedures as of December 31, 2008.  The term “disclosure controls and procedures,” as defined in Rules 13a-15(e) and 15d-15(e) under the Exchange Act, means controls and other procedures of a company that are designed to ensure that information required to be disclosed by a company in the reports that it files or submits under the Exchange Act is recorded, processed, summarized and reported, within the time periods specified in the SEC's rules and forms.  Disclosure controls and procedures include, without limitation, controls and procedures designed to ensure that information required to be disclosed by a company in the reports that it files or submits under the Exchange Act is accumulated and communicated to the company’s management, including its principal executive and principal financial officers, as appropriate to allow timely decisions regarding required disclosure.  Management recognizes that any controls and procedures, no matter how well designed and operated, can provide only reasonable assurance of achieving their objectives and management necessarily applies its judgment in evaluating the cost-benefit relationship of possible controls and procedures.  Based on the evaluation of our disclosure controls and procedures as of December 31, 2008, our Chief Executive Officer and Chief Financial Officer concluded that, as of such date, our disclosure controls and procedures were effective at the reasonable assurance level.

Management’s Report on Internal Control Over Financial Reporting   -  Our management is responsible for establishing and maintaining adequate internal control over financial reporting, as such term is defined in Exchange Act Rules 13a-15(f) and 15d-15(f).  Under the supervision and with the participation of our management, including our principal executive officer and principal financial officer, we conducted an evaluation of the effectiveness of our internal control over financial reporting based on the framework in Internal Control – Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission.  Based on our evaluation under the framework in Internal Control - Integrated Framework , our management concluded that our internal control over financial reporting was effective at the reasonable assurance level as of December 31, 2008.  Our management’s assessment of the effectiveness of our internal control over financial reporting as of December 31, 2008 has been audited by KPMG LLP, an independent registered public accounting firm, as stated in their report which is included herein.

Changes in Internal Control Over Financial Reporting   -  No change in our internal control over financial reporting (as defined in Rules 13a-15(f) and 15d-15(f) under the Exchange Act) occurred during the quarter ended December 31, 2008 that has materially affected, or is reasonably likely to materially affect, our internal control over financial reporting.
 
 
Report of Independent Registered Public Accounting Firm
 
 
The Board of Directors and Stockholders
 
Centene Corporation:
 
We have audited Centene Corporation’s internal control over financial reporting as of December 31, 2008, based on criteria established in Internal Control - Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO) . Centene Corporation’s management is responsible for maintaining effective internal control over financial reporting and for its assessment of the effectiveness of internal control over financial reporting, included in the accompanying Management’s Report on Internal Control Over Financial Reporting. Our responsibility is to express an opinion on the Company’s internal control over financial reporting based on our audit.
 
We conducted our audit in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audit to obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all material respects. Our audit included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating effectiveness of internal control based on the assessed risk. Our audit also included performing such other procedures as we considered necessary in the circumstances. We believe that our audit provides a reasonable basis for our opinion.
 
A company's internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles.  A company's internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements.
 
Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements.  Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.
 
In our opinion, Centene Corporation maintained, in all material respects, effective internal control over financial reporting as of December 31, 2008, based on criteria established in Internal Control - Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission ..
 
We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), the consolidated balance sheets of Centene Corporation as of December 31, 2008 and 2007, and the related consolidated statements of operations, stockholders’ equity, and cash flows for each of the years in the three-year period ended December 31, 2008, and our report dated February 22, 2009 expressed an unqualified opinion on those consolidated financial statements .
 

(signed) KPMG LLP


St. Louis, Missouri
February 22, 2009

Item 9B.   Other Information

None.

PART III
 
It em 10.   Directors, Executive Officers and Corporate Governance
 
(a) Directors of the Registrant
 
Information concerning our directors will appear in our Proxy Statement for our 2009 annual meeting of stockholders under “Election of Directors.” This portion of the Proxy Statement is incorporated herein by reference.
 
(b) Executive Officers of the Registrant
 
Pursuant to General Instruction G(3) to Form 10-K and Instruction 3 to Item 401(b) of Regulation S-K, information regarding our executive officers is provided in Item 1 of Part I of this Annual Report on Form 10-K under the caption “Executive Officers of the Registrant.” 

Information concerning our executive officers’ compliance with Section 16(a) of the Securities Exchange Act will appear in our Proxy Statement for our 2009 annual meeting of stockholders under “Section 16(a) Beneficial Ownership Reporting Compliance.” These portions of our Proxy Statement are incorporated herein by reference.  Information concerning our audit committee financial expert and identification of our audit committee will appear in our Proxy Statement for our 2009 annual meeting of stockholders under “Information about Corporate Governance.”  Information concerning our code of ethics will appear in our Proxy Statement for our 2009 annual meeting of stockholders under “Code of Business Conduct and Ethics.”

  (c) Corporate Governance

Information concerning certain corporate governance matters will appear in our Proxy Statement for our 2009 annual meeting of stockholders under “Information About Corporate Governance -- Director Candidates”, “Information About Corporate Governance -- Board and Committee Meetings” and “Information About Corporate Governance -- Audit Committee.” These portions of our Proxy Statement are incorporated herein by reference.

 
Information concerning executive compensation will appear in our Proxy Statement for our 2009 annual meeting of stockholders under “Information About Executive Compensation.”  This portion of the Proxy Statement is incorporated herein by reference.  The sections entitled “Compensation Committee Report” in our 2009 Proxy Statement are not incorporated herein by reference.
 
Item 12.   Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters
 
Information concerning the security ownership of certain beneficial owners and management and our equity compensation plans will appear in our Proxy Statement for our 2009 annual meeting of stockholders under “Information About Stock Ownership” and “Equity Compensation Plan Information.” These portions of the Proxy Statement are incorporated herein by reference.
 
 
Information concerning certain relationships and related transactions will appear in our Proxy Statement for our 2009 annual meeting of stockholders under “Related Party Transactions.” This portion of our Proxy Statement is incorporated herein by reference.
 
 
Information concerning principal accountant fees and services will appear in our Proxy Statement for our 2009 annual meeting of stockholders under “Independent Auditor Fees.” This portion of our Proxy Statement is incorporated herein by reference.

PART IV  

 
(a)  
Financial Statements and Schedules

The following documents are filed under Item 8 of this report:

1. Financial Statements:

Report of Independent Registered Public Accounting Firm
Consolidated Balance Sheets as of December 31, 2008 and 2007
Consolidated Statements of Operations for the Years Ended December 31, 2008, 2007 and 2006
Consolidated Statements of Stockholders’ Equity for the Years Ended December 31, 2008, 2007 and 2006
Consolidated Statements of Cash Flows for the Years Ended December 31, 2008, 2007 and 2006
Notes to Consolidated Financial Statements

2. Financial Statement Schedules:

None.

(b)  
Exhibits

The exhibits listed in the accompanying Exhibit Index are filed or incorporated by reference as part of this filing.
 
EXHIBIT INDEX
 
 
  
 
  
 
  
INCORPORATED BY REFERENCE 1
EXHIBIT
NUMBER
  
DESCRIPTION
  
FILED WITH
THIS
FORM 10-K
  
FORM
  
FILING DATE
WITH SEC
  
EXHIBIT
NUMBER
3.1
  
Certificate of Incorporation of Centene Corporation
  
 
  
S-1
  
October 9, 2001
  
3.2
           
3.1a
  
Certificate of Amendment to Certificate of Incorporation of Centene Corporation, dated November 8, 2001
  
 
  
S-1/A
  
November 13, 2001
  
3.2a
           
3.1b
  
Certificate of Amendment to Certificate of Incorporation of Centene Corporation as filed with the Secretary of State of the State of Delaware
  
 
  
10-Q
  
July 26, 2004
  
3.1b
           
3.2
  
By-laws of Centene Corporation
  
 
  
S-1
  
October 9, 2001
  
3.4
           
4.1
  
Amended and Restated Shareholders’ Agreement, dated September 23, 1998
  
 
  
S-1
  
October 9, 2001
  
4.2
           
4.2
  
Rights Agreement between Centene Corporation and Mellon Investor Services LLC, as Rights Agent, dated August 30, 2002
  
 
  
8-K
  
August 30, 2002
  
4.1
           
4.2a
  
Amendment No. 1 to Rights Agreement by and between Centene Corporation and Mellon Investor Services LLC, as right agent, dated April 23, 2007.
  
 
  
8-K
  
April 26, 2007
  
4.1
           
4.3
  
Indenture for the 7 ¼% Senior Notes due 2014 dated March 22, 2007 among Centene Corporation and The Bank of New York Trust Company, N.A., as trustee.
  
 
  
S-4
  
May 11, 2007
  
4.3
           
           
 
     
 
10.1
 
Contract Between the Georgia Department of Community Health and Peach State Contract for provision of Services to Georgia Health Families
     
8-K
 
July 22, 2005
 
10.1
           
 
     
 
10.1a
 
Amendment #1 to the Contract No. 0653 Between Georgia Department of Community Health and Peach State
     
10-Q
 
October 25, 2005
 
10.9
                     
10.1b
 
Amendment #2 to the Contract No. 0653 Between Georgia Department of Community Health and Peach State
     
10-K
 
February 23, 2008
 
10.1b
                     
10.1c
 
Amendment #3 to the Contract No. 0653 Between Georgia Department of Community Health and Peach State
 
X
           
                     
10.1d
 
Amendment #4 to the Contract No. 0653 Between Georgia Department of Community Health and Peach State
 
X
           
                     
10.1e
 
Notice of Renewal for fiscal year 2007 between Peach State Health Plan, Inc. and Georgia Department of Community Health.
   
  
10-Q
 
October 24, 2006
 
10.3
           
 
       
10.1f
 
Notice of Renewal for fiscal year 2008 between Peach State Health Plan, Inc. and Georgia Department of Community Health.
     
10-Q
 
July 24, 2007
 
10.4
                     
10.1g
 
Notice of Renewal for fiscal year 2009 between Peach State Health Plan, Inc. and Georgia Department of Community Health.
     
10-Q
 
July 22, 2008
 
10.1
                     
10.2
 
Contract between the Texas Health and Human Services Commission and Superior HealthPlan, Inc.
   
  
10-K
 
February 24, 2006
 
10.5
                     
10.2a
 
Amendment F (Version 1.6) to Contract between the Texas Health and Human Services Commission and Superior HealthPlan, Inc.
     
10-K
 
February 23, 2007
 
10.4a
                     
10.2b
 
Amendment G (Version 1.7) to Contract between the Texas Health and Human Services Commission and Superior HealthPlan, Inc.
     
10-Q
 
July 24, 2007
 
10.2
                     
10.2c
 
Amendment H (Version 1.8) to Contract between the Texas Health and Human Services Commission and Superior HealthPlan, Inc.
     
10-Q
 
October 23, 2007
 
10.1
                     
10.2d
 
Amendment I (Version 1.9) to Contract between the Texas Health and Human Services Commission and Superior HealthPlan, Inc.
   
  
10-K
 
February 23, 2008
 
10.2d
                     
10.2e
 
Amendment J (Version 1.10) to Contract between the Texas Health and Human Services Commission and Superior HealthPlan, Inc.
     
10-Q
 
April 22, 2008
 
10.1
                     
10.2f
 
Amendment K (Version 1.11) to Contract between the Texas Health and Human Services Commission and Superior HealthPlan, Inc.
     
10-Q
 
October 28, 2008
 
10.1
                     
10.3
*
1996 Stock Plan of Centene Corporation, shares which are registered on Form S-8 – File Number 333-83190
     
S-1
 
October 9, 2001
 
10.9
                     
10.4
*
1998 Stock Plan of Centene Corporation, shares which are registered on Form S-8 – File number 333-83190
     
S-1
 
October 9, 2001
 
10.10
                     
10.5
*
1999 Stock Plan of Centene Corporation, shares which are registered on Form S-8 – File Number 333-83190
     
S-1
 
October 9, 2001
 
10.11
                     
10.6
*
2000 Stock Plan of Centene Corporation, shares which are registered on Form S-8 – File Number 333-83190
     
S-1
 
October 9, 2001
 
10.12
                     
10.7
*
2002 Employee Stock Purchase Plan of Centene Corporation, shares which are registered on Form S-8 – File Number 333-90976
     
10-Q
 
April 29, 2002
 
10.5
                     
10.7a
*
First Amendment to the 2002 Employee Stock Purchase Plan
     
10-K
 
February 24, 2005
 
10.9a
                     
10.7b
*
Second Amendment to the 2002 Employee Stock Purchase Plan
   
  
10-K
 
February 24, 2006
 
10.10b
                     
10.8
*
2003 Stock Incentive Plan, as amended
     
8-K
 
April 25, 2008
 
10.1
                     
10.9
*
Centene Corporation Non-Employee Directors Deferred Stock Compensation Plan
     
10-Q
 
October 25, 2004
 
10.1
                     
10.9a
*
First Amendment to the Non-Employee Directors Deferred Stock Compensation Plan
   
  
10-K
 
February 24, 2006
 
10.12a
                     
10.10
*
Centene Corporation Employee Deferred Compensation Plan
     
10-Q
 
April 24, 2007
 
10.4
                     
10.11
*
Centene Corporation Amended and Restated 2003 Stock Incentive Plan
     
8-K
 
April 26, 2007
 
10.1
                     
10.12
*
Centene Corporation 2007 Long-Term Incentive Plan
     
8-K
 
April 26, 2007
 
10.2
                     
10.13
*
Executive Employment Agreement between Centene Corporation and Michael F.  Neidorff, dated November 8, 2004
     
8-K
 
November 9, 2004
 
10.1
                     
10.13a
*
Amendment No. 1 to Executive Employment Agreement between Centene Corporation and Michael F. Neidorff.
     
10-Q
 
October 28, 2008
 
10.2
                     
10.14
*
Form of Executive Severance and Change in Control Agreement
     
10-Q
 
October 28, 2008
 
10.3
                     
10.15
*
Form of Restricted Stock Unit Agreement
     
10-Q
 
October 28, 2008
 
10.4
                     
10.16
*
Form of Non-statutory Stock Option Agreement (Non-Employees)
     
8-K
 
July 28, 2005
 
10.3
                     
10.17
*
Form of Non-statutory Stock Option Agreement (Employees)
     
10-Q
 
October 28, 2008
 
10.5
                     
10.18
*
Form of Non-statutory Stock Option Agreement (Directors)
 
X
 
 
     
 
                     
10.19
*
Form of Incentive Stock Option Agreement
     
10-Q
 
October 28, 2008
 
10.6
                     
10.20
*
Form of Stock Appreciation Right Agreement
     
8-K
 
July 28, 2005
 
10.6
                     
10.21
*
Form of Restricted Stock Agreement
     
10-Q
 
October 25, 2005
 
10.8
                     
10.22
*
Form of Performance Based Restricted Stock Unit Agreement #1
     
10-Q
 
October 28, 2008
 
10.7
                     
10.23
*
Form of Performance Based Restricted Stock Unit Agreement #2
 
X
 
 
     
 
                     
10.24
*
Form of Long Term Incentive Plan Agreement
     
8-K
 
February 7, 2008
 
10.1
                     
10.25
 
Credit Agreement dated as of September 14, 2004 among Centene Corporation, the various financial institutions party hereto and LaSalle Bank National Association
     
10-Q
 
October 25, 2004
 
10.2
                     
10.25a
 
Amendment No. 2 to Credit Agreement dated as of September 14, 2004 among Centene Corporation, the various financial institutions party hereto and LaSalle Bank National Association
     
10-Q
 
October 25, 2005
 
10.11
                     
10.25b
 
Amendment No. 3 to Credit Agreement dated as of September 14, 2004 among Centene Corporation, the various financial institutions party hereto and LaSalle Bank National Association
   
  
10-K
 
February 24, 2006
 
10.22b
                     
10.25c
 
Amendment No. 4 to Credit Agreement dated as of September 14, 2004 among Centene Corporation, the various financial institutions party hereto and LaSalle Bank National Association
     
10-Q
 
July 25, 2006
 
10.2
                     
10.25d
 
Amendment No. 5 to Credit Agreement dated as of September 14, 2004 among Centene Corporation, the various financial institutions party hereto and LaSalle Bank National Association
     
10-Q
 
October 24, 2006
 
10.1
                     
10.25e
 
Amendment No. 6 to Credit Agreement dated as of September 14, 2004 among Centene Corporation, the various financial institutions party hereto and LaSalle Bank National Association
     
10-K
 
February 23, 2008
 
10.23e
                     
10.26
*
Summary of Board of Director Compensation
   
  
10-K
 
February 23, 2008
 
10.24
                     
10.27
*
Summary of Compensatory Arrangements with Executive Officers
 
X
  
         
                     
12.1
 
Computation of ratio of earnings to fixed charges
 
X
  
         
                     
21
 
List of subsidiaries
 
X
           
                     
23
 
Consent of Independent Registered Public Accounting Firm incorporated by reference in each prospectus constituting part of the Registration Statements on Form S-8 (File Numbers 333-108467, 333-90976 and 333-83190).
 
X
           
                     
31.1
 
Certification Pursuant to Rule 13a-14(a) and 15d-14(a) of the Exchange Act, as Adopted Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002 (Chief Executive Officer)
 
X
           
                     
31.2
 
Certification Pursuant to Rule 13a-14(a) and 15d-14(a) of the Exchange Act, as Adopted Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002 (Chief Financial Officer)
 
X
           
                     
32.1
 
Certification Pursuant to 18 U.S.C.  Section 1350 (Chief Executive Officer)
 
X
           
                     
32.2
 
Certification Pursuant to 18 U.S.C.  Section 1350 (Chief Financial Officer)
 
X
           
                     
    1 SEC File No. 001-31826 (for filings prior to October 14, 2003, the Registrant’s SEC File No. was 000-33395).
   * Indicates a management contract or compensatory plan or arrangement.

 
SIGNATURES
 
Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized, as of February 23, 2009.
 
     
CENTENE CORPORATION
   
By:
 
/s/   M ICHAEL F.  N EIDORFF          
   
Michael F.  Neidorff
Chairman and Chief Executive Officer
 
Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the registrant and in the capacities as indicated, as of February 23, 2009.
 
     
Signature
  
Title
 
 
 
/s/    M ICHAEL F. N EIDORFF        
Michael F. Neidorff
 
  
Chairman and Chief Executive Officer
(principal executive officer)
   
/s/    E RIC R. S LUSSER      

   Eric R. Slusser
 
  
Executive Vice President and Chief Financial Officer (principal financial officer)
     
/s/    J EFFREY A. S CHWANEKE   
Jeffrey A. Schwaneke
 
 
Vice President, Corporate Controller and Chief Accounting Officer (principal accounting officer)
     
/s/    S TEVE B ARTLETT  

Steve Bartlett
 
  
Director
   
/s/    R OBERT K. D ITMORE     

   Robert K. Ditmore
 
  
Director
   
/s/    F RED H. E PPINGER      

    Fred H. Eppinger
 
  
Director
     
/s/    R ICHARD A. G EPHARDT    
Richard A. Gephardt
 
  
Director
   
/s/    P AMELA A. J OSEPH     

   Pamela A. Joseph
 
  
Director
   
/s/    J OHN R. R OBERTS      

    John R. Roberts
 
  
Director
   
/s/    D AVID L. S TEWARD   

       David L. Steward
 
  
Director
   
/s/    T OMMY G. T HOMPSON        
  Tommy G. Thompson
  
Director
 
 
 
 
Exhibit 10.1c
 
 
 
AMENDED AND RESTATED

CONTRACT BETWEEN

THE GEORGIA DEPARTMENT OF COMMUNITY HEALTH



and

PEACH STATE HEALTH PLANS

for


PROVISION OF SERVICES TO

GEORGIA FAMILIES

Contract No.: 0653
Amendment 3


May 1, 2008




TABLE OF CONTENTS
 
1
SCOPE OF SERVICE
1
1.1
BACKGROUND
1
1.2.1
Medicaid
2
1.2.2
PeachCare for Kids
3
1.2.3
Exclusions
3
1.3
SERVICE REGIONS
4
1.4
DEFINITIONS
4
1.5
ACRONYMS
19
2
DCH RESPONSIBILITIES
22
2.1
GENERAL PROVISIONS
22
2.2
LEGAL COMPLIANCE
22
2.3
ELIGIBILITY AND ENROLLMENT
22
2.4
DISENROLLMENT
24
2.5
MEMBER SERVICES AND MARKETING
25
2.6
COVERED SERVICES & SPECIAL COVERAGE PROVISIONS
25
2.7
NETWORK
25
2.8
QUALITY MONITORING
26
2.9
COORDINATION WITH CONTRACTOR’S KEY STAFF
27
2.1
FORMAT STANDARDS
27
2.11
FINANCIAL MANAGEMENT
27
2.12
INFORMATION SYSTEMS
27
2.13
READINESS OR ANNUAL REVIEW
28
3
GENERAL CONTRACTOR RESPONSIBILITIES
29
4
SPECIFIC CONTRACTOR RESPONSIBILITIES
30
4.1
ENROLLMENT
30
4.1.1
Enrollment Procedures
30
4.1.2
Selection of a Primary Care Provider (PCP)
30
4.1.3
Newborn Enrollment
31
4.1.4
Reporting Requirements
32
4.2
DISENROLLMENT
32
4.2.1
Disenrollment Initiated by the Member
32
4.2.2
Disenrollment Initiated by the Contractor
33
4.2.3
Acceptable Reasons for Disenrollment Investigation Requests by Contractor
33
4.2.4
Unacceptable Reasons for Disenrollment Requests by Contractor
34
4.3
MEMBER SERVICES
35
4.3.1
General Provisions
35
4.3.2
Requirements for Written Materials
35
4.3.3
Member Handbook Requirements
36
4.3.4
Member Rights
39
4.3.5
Provider Directory
40
4.3.6
Member Identification (ID) Card
40
4.3.7
Toll-free Member Services Line
41
4.3.8
Internet Presence/Web Site
42
4.3.9
Cultural Competency
43
4.3.10
Translation Services
43
4.3.11
Reporting Requirements
44
4.4
MARKETING
44
4.4.1
Prohibited Activities
44
4.4.2
Allowable Activities
44
4.4.3
State Approval of Materials
45
4.4.4
Provider Marketing Materials
45
4.5
COVERED BENEFITS AND SERVICES
45
4.5.1
Included Services
46
4.5.2
Individuals with Disabilities Education Act (IDEA) Services
48
4.5.3
Enhanced Services
49
4.5.4
Medical Necessity
49
4.5.5
Experimental, Investigational or Cosmetic Procedures
50
4.5.6
Moral or Religious Objections
50
4.6
SPECIAL COVERAGE PROVISIONS
50
4.6.1
Emergency Services
50
4.6.2
Post-Stabilization Services
52
4.6.3
Urgent Care Services
53
4.6.4
Family Planning Services
54
4.6.5
Sterilizations, Hysterectomies and Abortions
54
4.6.6
Pharmacy
56
4.6.7
Immunizations
57
4.6.8
Transportation
57
4.6.9
Perinatal Services
57
4.6.10
Parenting Education
58
4.6.11
Mental Health and Substance Abuse
59
4.6.12
Advance Directives
59
4.6.13
Foster Care Forensic Exam
60
4.6.14
Laboratory Services
60
4.6.15
Member Cost-Sharing
60
4.7
EARLY AND PERIODIC SCREENING, DIAGNOSTIC AND TREATMENT (EPSDT) PROGRAM:HEALTH CHECK
60
4.7.1
General Provisions
60
4.7.2
Outreach and Informing
61
4.7.3
Screening
62
4.7.4
Tracking
63
4.7.5
Diagnostic and Treatment Services
64
4.7.6
Reporting Requirements
64
4.8
PROVIDER NETWORK
64
4.8.1
General Provisions
64
4.8.2
Primary Care Providers (PCPs)
66
4.8.3
Direct Access
68
4.8.4
Pharmacies
69
4.8.5
Hospitals
69
4.8.6
Laboratories
69
4.8.7
Mental Health/Substance Abuse
70
4.8.8
Federally Qualified Health Centers (FQHCs)
70
4.8.10
Family Planning Clinics
71
4.8.11
Nurse Practitioners Certified (NP-Cs) and Certified Nurse Midwives (CNMs)
71
4.8.13
Geographic Access Requirements
72
4.8.14
Waiting Maximums and Appointment Requirements
73
4.8.15
Credentialing
74
4.8.16
Mainstreaming
74
4.8.17
Coordination Requirements
75
4.8.18
Network Changes
75
4.8.19
Out-of-Network Providers
76
4.8.21
Reporting Requirements
77
4.9
PROVIDER SERVICES
77
4.9.1
General Provisions
77
4.9.2
Provider Handbooks
78
4.9.3
Education and Training
79
4.9.4
Provider Relations
80
4.9.5
Toll-freeProvider Services Telephone Line
80
4.9.6
Internet Presence/Web Site
81
4.9.7
Provider Complaint System
82
4.9.8
Reporting Requirements
84
4.1
PROVIDER CONTRACTS AND PAYMENTS
84
4.10.1
Provider Contracts
84
4.10.2
Provider Termination
88
4.10.3
Provider Insurance
89
4.10.4
Provider Payment
90
4.10.5
Reporting Requirements
92
4.11
UTILIZATION MANAGEMENT AND CARE COORDINATION RESPONSIBILITIES
92
4.11.1
Utilization Management
92
4.11.2
Prior Authorization and Pre-Certification
94
4.11.3
Referral Requirements
95
4.11.4
Transition of Members
95
4.11.5
Court-Ordered Evaluations and Services
98
4.11.6
Second Opinions
98
4.11.7
Care Coordination and Case Management
98
4.11.8
Disease Management
100
4.11.9
Discharge Planning
100
4.11.10
Reporting Requirements
100
4.12
QUALITY IMPROVEMENT
100
4.12.1
General Provisions
101
4.12.2
Quality Strategic Plan Requirements
101
4.12.3
Reporting Requirements
102
4.12.4
Quality Assessment Performance Improvement (QAPI) Program
103
4.12.5
Performance Improvement Projects
104
4.12.6
Practice Guidelines
106
4.12.7
Focused Studies
106
4.12.7.1
Focus Studies:
107
4.12.8
Patient Safety Plan
107
4.12.9
Performance Incentives
107
4.12.9.1
Incentive Arrangement
108
4.12.10
External Quality Review
108
4.12.11
Reporting Requirements
108
4.13
FRAUD AND ABUSE
108
4.13.1
Program Integrity
108
4.13.2
Compliance Plan
109
4.13.3
Coordination with DCH and Other Agencies
110
4.13.4
Reporting Requirements
111
4.14
INTERNAL GRIEVANCE SYSTEM
111
4.14.1
General Requirements
111
4.14.2
Grievance Process
113
4.14.3
Proposed Action
113
4.14.4
Administrative Review Process
116
4.14.5
Notice of Adverse Action
117
4.14.7
Continuation of Benefits while the Contractor Appeal and Administrative Law Hearing are Pending
119
4.14.8
Reporting Requirements
120
4.15
ADMINISTRATION AND MANAGEMENT
120
4.15.1
General Provisions
120
4.15.2
Place of Business and Hours of Operation
121
4.15.3
Training
121
4.15.4
Data Certification
121
4.15.5
Implementation Plan
122
4.16
CLAIMS MANAGEMENT
122
4.16.1
General Provisions
122
4.16.2
Other Considerations
124
4.16.4
Reporting Requirements
126
4.17
INFORMATION MANAGEMENT AND SYSTEMS
127
4.17.1
General Provisions
127
4.17.2
Global System Architecture and Design Requirements
128
4.17.3
Data and Document Management Requirements by Major Information Type
130
4.17.4
System and Data Integration Requirements
131
4.17.5
System Access Management and Information Accessibility Requirements
131
4.17.6
Systems Availability and Performance Requirements
132
4.17.7
System User and Technical Support Requirements
135
4.17.8
System Change Management Requirements
136
4.17.9
System Security and Information Confidentiality and Privacy Requirements
137
4.17.10
Information Management Process and Information Systems Documentation Requirements
138
4.17.11
Reporting Requirements
139
4.18
REPORTING REQUIREMENTS
139
4.18.1
General Procedures
139
4.18.2
Weekly Reporting
140
4.18.3
Monthly Reporting
140
4.18.4
Quarterly Reporting
142
4.18.5
Annual Reports
147
4.18.6
Ad Hoc Reports
149
4.18.6.5
Contractor Notifications
151
5
DELIVERABLES
152
5.1
CONFIDENTIALITY
152
5.2
NOTICE OF DISAPPROVAL
152
5.3
RESUBMISSION WITH CORRECTIONS
152
5.4
NOTICE OF APPROVAL/DISAPPROVAL OF RESUBMISSION
152
5.5
DCH FAILS TO RESPOND
152
5.6
REPRESENTATIONS
153
5.7
CONTRACT DELIVERABLES
153
5.8
CONTRACT REPORTS
156
6
TERM OF CONTRACT
158
7
PAYMENT FOR SERVICES
158
8
FINANCIAL MANAGEMENT
160
8.1
GENERAL PROVISIONS
160
8.2
SOLVENCY AND RESERVES STANDARDS
161
8.3
REINSURANCE
161
8.4
THIRD PARTY LIABILITY AND COORDINATION OF BENEFITS
161
8.4.2
Cost Avoidance
162
8.4.3
Compliance
163
8.5
PHYSICIAN INCENTIVE PLAN
163
8.6
REPORTING REQUIREMENTS
163
9
PAYMENT OF TAXES
167
10
RELATIONSHIP OF PARTIES
167
11
INSPECTION OF WORK
167
12
STATE PROPERTY
167
13
OWNERSHIP AND USE OF DATA/ UPGRADES
168
13.1
OWNERSHIP AND USE OF DATA
168
13.2
SOFTWARE AND OTHER UPGRADES
168
14
CONTRACTOR STAFFING
168
14.1
STAFFING ASSIGNMENTS AND CREDENTIALS
168
14.2
STAFFING CHANGES
170
14.3
CONTRACTOR’S FAILURE TO COMPLY
171
15
CRIMINAL BACKGROUND CHECKS
171
16
SUBCONTRACTS
171
16.1
USE OF SUBCONTRACTORS
171
16.2
COST OR PRICING BY SUBCONTRACTORS
172
17
LICENSE, CERTIFICATE, PERMIT REQUIREMENT
173
18
RISK OR LOSS AND REPRESENTATIONS
173
19
PROHIBITION OF GRATUITIES AND LOBBYIST DISCLOSURES
174
20
RECORDS REQUIREMENTS
174
20.1
GENERAL PROVISIONS
174
20.2
RECORDS RETENTION REQUIREMENTS
174
20.3
ACCESS TO RECORDS
175
20.4
MEDICAL RECORD REQUESTS
175
21
CONFIDENTIALITY REQUIREMENTS
175
21.1
GENERAL CONFIDENTIALITY REQUIREMENTS
175
21.2
HIPAA COMPLIANCE
176
22
TERMINATION OF CONTRACT
176
22.1
GENERAL PROCEDURES
176
22.2
TERMINATION BY DEFAULT
176
22.3
TERMINATION FOR CONVENIENCE
177
22.4
TERMINATION FOR INSOLVENCY OR BANKRUPTCY
177
22.5
TERMINATION FOR INSUFFICIENT FUNDING
177
22.6
TERMINATION PROCEDURES
178
22.7
TERMINATION CLAIMS
179
23
LIQUIDATED DAMAGES
180
23.1
GENERAL PROVISIONS
180
23.2
CATEGORY 1
180
23.3
CATEGORY 2
181
23.4
CATEGORY 3
182
23.5
CATEGORY 4
184
23.6
OTHER REMEDIES
186
23.7
NOTICE OF REMEDIES
186
24
INDEMNIFICATION
187
25
INSURANCE
187
25.1
INSURANCE OF CONTRACTOR
187
27.0
COMPLIANCE WITH ALL LAWS
189
27.1
NON-DISCRIMINATION
189
27.2
DELIVERY OF SERVICE AND OTHER FEDERAL LAWS
190
27.3
COST OF COMPLIANCE WITH APPLICABLE LAWS
191
27.4
GENERAL COMPLIANCE
191
28
CONFLICT RESOLUTION
191
29.0
CONFLICT OF INTEREST AND CONTRACTOR INDEPENDENCE
191
30.0
NOTICE
192
31.0
MISCELLANEOUS
193
31.1
CHOICE OF LAW OR VENUE
193
31.2
ATTORNEY’S FEES
193
31.3
SURVIVABILITY
193
31.4
DRUG-FREE WORKPLACE
193
31.5
CERTIFICATION REGARDING DEBARMENT, SUSPENSION, PROPOSED DEBARMENT AND OTHER MATTERS
194
31.6
WAIVER
194
31.7
FORCE MAJEURE
194
31.8
BINDING
194
31.9
TIME IS OF THE ESSENCE
194
31.1
AUTHORITY
194
31.11
ETHICS IN PUBLIC CONTRACTING
194
31.12
CONTRACT LANGUAGE INTERPRETATION
195
31.13
ASSESSMENT OF FEES
195
31.14
COOPERATION WITH OTHER CONTRACTORS
195
31.15
SECTION TITLES NOT CONTROLLING
195
31.16
LIMITATION OF LIABILITY/EXCEPTIONS
195
31.17
COOPERATION WITH AUDITS
196
31.18
HOMELAND SECURITY CONSIDERATIONS
196
31.19
PROHIBITED AFFILIATIONS WITH INDIVIDUALS DEBARRED AND SUSPENDED
196
31.2
OWNERSHIP AND FINANCIAL DISCLOSURE
197
32.0
AMENDMENT IN WRITING
197
33.0
CONTRACT ASSIGNMENT
197
34.0
SEVERABILITY
198
35.0
COMPLIANCE WITH AUDITING AND REPORTING REQUIREMENTS FOR NONPROFIT ORGANIZATIONS 198C.G.A. § 50-20-1 ET SEQ.)198
198
36.0
ENTIRE AGREEMENT
198
ATTACHMENT A
200
DRUG FREE WORKPLACE CERTIFICATE
200
ATTACHMENT B
202
CERTIFICATION REGARDING DEBARMENT, SUSPENSION, PROPOSED DEBARMENT, AND OTHER RESPONSIBILITY MATTERS
202
ATTACHMENT C
204
NON PROFIT ORGANIZATION DISCLOSURE FORM
204
ATTACHMENT D
205
CONFIDENTIALITY STATEMENT
205
ATTACHMENT E
206
BUSINESS ASSOCIATE AGREEMENT
206
ATTACHMENT F
211
VENDOR LOBBY LIST DISCLOSURE AND REGISTRATION CERTIFICATION FORM
211
ATTACHMENT G
213
PAYMENT BOND AND
213
IRREVOCABLE LETTER OF CREDIT
213
ATTACHMENT H
215
CAPITATION PAYMENT
215
NOTICE OF YOUR RIGHT TO A HEARING
 
ATTACHMENT J
218
MAP OF SERVICE REGIONS/LIST OF COUNTIES BY SERVICE REGIONS
218
ATTACHMENT K
219
APPLICABLE CO-PAYMENTS
219
ATTACHMENT L
220
INFORMATION MANAGEMENT AND SYSTEMS
220

 

 
THIS AMENDED AND RESTATED CONTRACT, with an effective date of July 1, 2008 (hereinafter referred to as the “Effective Date”), is made and entered into by and between the Georgia Department of Community Health (hereinafter referred to as “DCH” or the “Department”) and Peach State Health Plans, Inc. (hereinafter referred to as the “Contractor”).

 
WHEREAS, DCH is responsible for Health Care policy, purchasing, planning and regulation pursuant to the Official Code of Georgia Annotated (O.C.G.A.) § 31-5A-4 et. seq.;

 
WHEREAS , DCH is the single State agency designated to administer medical assistance in Georgia under Title XIX of the Social Security Act of 1935, as amended, and O.C.G.A. §§ 49-4-140 et seq .(the “Medicaid Program”), and is charged with ensuring the appropriate delivery of Health Care services to Medicaid recipients and PeachCare for Kids Members;

 
WHEREAS, DCH caused Request for Proposals Number 41900-001-0000000027 (hereinafter the “RFP”) to be issued through Department of Administrative Service(s) (DOAS), which is expressly incorporated as if completely restated herein;

 
WHEREAS, DCH received from Contractor a proposal in response to the RFP, “Contractor’s Proposal,” which is expressly incorporated as if completely restated herein;

 
WHEREAS, DCH accepted Contractor’s Proposal and entered into a contract with Contractor on July 18, 2005, for the provision of various services for the Department; and

 
WHEREAS, DCH and Contractor now wish to amend and restate the Contract in its entirety

 
NOW, THEREFORE , FOR AND IN CONSIDERATION of the mutual promises, covenants and agreements contained herein, and other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the Department and the Contractor (each individually a “Party” and collectively the “Parties”) hereby agree as follows:

 
1.0  
SCOPE OF SERVICE

 
1.0.1
The State of Georgia is implementing reforms to the Medicaid and PeachCare for Kids programs.  These reforms will focus on system-wide improvements in performance and quality, will consolidate fragmented systems of care, and will prevent unsustainable trend rates in Medicaid and PeachCare for Kids expenditures.  The reforms will be implemented through a management of care approach to achieve the greatest value for the most efficient use of resources.

 
1.0.2
The Contractor shall assist the State of Georgia in this endeavor through the following tasks, obligations, and responsibilities.

 
1.1
BACKGROUND

 
1.1.1  
In 2003, the Georgia Department of Community Health (DCH) identified unsustainable Medicaid growth and projected that without a change to the system, Medicaid would require 50 percent of all new State revenue by 2008.  In addition, Medicaid utilization was driving more than 35 percent of total growth each year.  For that reason, DCH decided to employ a management of care approach to organize its fragmented system of care, enhance access, achieve budget predictability, explore possible cost containment opportunities and focus on system-wide performance improvements. Furthermore, DCH believed that managed care could continuously and incrementally improve the quality of healthcare and services provided to patients and improve efficiency by utilizing both human and material resources more effectively and more efficiently.  The DCH Division of Managed Care and Quality submitted a State Plan Amendment in 2004 to implement a full-risk mandatory Medicaid Managed Care program called Georgia Families.

 
1.1.2  
Effective June 1, 2006 the state of Georgia implemented Georgia Families (GF), a managed care program through which health care services are delivered to members of Medicaid and PeachCare for Kids™.  The intent of this program is to:
1.  
Offer care coordination to members
2.  
Enhance access to health care services
3.  
Achieve budget predictability as well as cost containment
4.  
Create system-wide performance improvements
5.  
Continually and incrementally improve the quality of health care and services provided to members
6.  
Improve efficiency at all levels

 
1.1.3  
The GF program is designed to:

 
1.1.3.1  
Improve the Health Care status of the Member population;

 
1.1.3.2  
Establish a “Provider Home” for Members through its use of assigned Primary Care Providers (PCPs);

 
1.1.3.3  
Establish a climate of contractual accountability among the state, the care management organizations and the health care providers;

 
1.1.3.4  
Slow the rate of expenditure growth in the Medicaid program; and

 
1.1.3.5  
Expand and strengthen a sense of Member responsibility that leads to more appropriate utilization of health care services.

 
1.2            ELIGIBILITY FOR GEORGIA FAMILIES

 
1.2.1
Medicaid

 
 
1.2.1.1
The following Medicaid eligibility categories are required to enroll in GF.

 
1.2.1.1.1  
Low Income Families – Adults and children who meet the standards of the old AFDC (Aid to Families with Dependent Children) program.

 
1.2.1.1.2  
Transitional Medicaid – Former Low-Income Medicaid (LIM) families who are no longer eligible for LIM because their earned income exceeds the income limit.

 
1.2.1.1.3  
Pregnant Women (Right from the Start Medicaid - RSM) – Pregnant women with family income at or below two hundred percent (200%) of the federal poverty level who receive Medicaid through the RSM program.

 
1.2.1.1.4  
Children (Right from the Start Medicaid - RSM) – Children less than nineteen (19) years of age whose family income is at or below the appropriate percentage of the federal poverty level for their age and family.

 
1.2.1.1.5  
Children (newborn) – A child born to a woman who is eligible for Medicaid on the day the child is born.

 
1.2.1.1.6  
Women Eligible Due to Breast and Cervical Cancer – Women less than sixty-five (65) years of age who have been screened through Title XV Center for Disease Control (CDC)  screening and have been diagnosed with breast or cervical cancer.

 
1.2.1.1.7  
Refugees – Those individuals who have the required INS documentation showing they meet a status in one of these groups: refugees, asylees, Cuban parolees/Haitian entrants, Amerasians or human trafficking victims.

 
1.2.2
PeachCare for Kids

 
 
1.2.2.1
PeachCare for Kids – The State Children’s Health Insurance Program (SCHIP) in Georgia.  Children less than nineteen (19) years of age who have family income that is less than two hundred thirty-five percent (235%) of the federal poverty level, who are not eligible for Medicaid or any other health insurance program, and who cannot be covered by the State Health Benefit Plan.

 
1.2.3
Exclusions

 
1.2.3.1  
The following recipients are excluded from Enrollment in GF, even if the recipient is otherwise eligible for GF per section 1.2.1 and section 1.2.2.

 
1.2.3.1.1  
Recipients eligible for Medicare;

 
1.2.3.1.2  
Recipients that are Members of a Federally Recognized Indian Tribe;

 
1.2.3.1.3  
  Recipients that are enrolled in fee-for-service Medicaid through Supplemental Security Income prior to enrollment in GF.  Members that are already enrolled in a CMO through GF will remain in that CMO until the disenrollment is completed through the normal monthly process.

 
1.2.3.1.4  
Children less than twenty-one  (21) years of age who are in foster care or   other out-of-home placement;

 
1.2.3.1.5  
Children less than twenty-one (21) years of age who are receiving foster care or other adoption assistance under Title IV-E of the Social Security Act.

 
1.2.3.1.6  
Medicaid children enrolled in the Children’s Medical Services program administered by the Georgia Division of Public Health;

 
1.2.3.1.7  
Children less than twenty-one (21) years of age who are receiving foster care or other adoption assistance under Title IV-E of the Social Security Act (NOTE:  Foster Children in “Relative” placement remain within the Georgia Families program);

 
1.2.3.1.8  
Children enrolled in the Georgia Pediatric Program (GAPP);

 
1.2.3.1.9  
Recipients enrolled under group health plans for which DCH provides payment for premiums, deductibles, coinsurance and other cost sharing, pursuant to Section 1906 of the Social Security Act.

 
1.2.3.1.10  
Individuals enrolled in a Hospice category of aid.

 
1.3
SERVICE REGIONS

 
1.3.1  
For the purposes of coordination and planning, DCH has divided the State, by county, into six (6) Service Regions.  See Attachment J for a listing of the counties in each Service Region.

 
1.3.2  
Members will choose or will be assigned to a Care Management Organization (CMO) plan that is operating in the Service Region in which they reside.

 
1.4
DEFINITIONS

 
Whenever capitalized in this Contract, the following terms have the respective meaning set forth below, unless the context clearly requires otherwise.

 
Abandoned Call: A call in which the caller elects a valid option and is either not permitted access to that option or disconnects from the system.

 
Abuse:   Provider practices that are inconsistent with sound fiscal, business, or medical practices, and result in unnecessary cost to the Medicaid program, or in reimbursement for services that are not medically necessary or that fail to meet professionally recognized standards for Health Care. It also includes Member practices that result in unnecessary cost to the Medicaid program.

 
Administrative Law Hearing: The appeal process administered by the State in accordance with O.C.G.A. § 49-4-153 and as required by federal law, available to Members and Providers after they exhaust the Contractor’s Grievance System and Complaint Process.

 
Administrative Review: means the formal reconsideration, as a result of the proper and timely submission of a provider or member’s request, by an Office or Unit of the Division, which has proposed an adverse action.

 
Administrative Service(s):   The contractual obligations of the Contractor that include but may not be limited to utilization management, credentialing providers, network management, quality improvement, marketing, enrollment, member services, claims payment, management information systems, financial management, and reporting.

 
Action: The denial or limited authorization of a requested service, including the type or level of service; the reduction, suspension, or termination of a previously authorized service; the denial, in whole or part of payment for a service; the failure to provide services in a timely manner; or the failure of the CMO to act within the time frames provided in 42 CFR 438.408(b).

 
Advance Directives : A written instruction, such as a living will or durable power of attorney for Health Care, recognized under State law (whether statutory or as recognized by the courts of the State), relating to the provision of Health Care when the individual is incapacitated.

 
After-Hours:   Provider office/visitation hours that extends beyond the normal business hours of a provider, which are Monday-Friday 9-5:30 and may extend to Saturday hours.

 
Agent:                        An entity that contracts with the State of Georgia to perform administrative functions, including but not limited to:  fiscal agent activities; outreach, eligibility, and Enrollment activities; Systems and technical support; etc.

 
Appeal: A request for review of an action, as “action” is defined in 438.400.

 
Assess:   Means the process used to examine and determine the level of quality or the progress toward improvement of quality and/or performance related to Contractor service delivery systems.

 
At Risk:   Any service for which the Provider agrees to accept responsibility to provide, or arrange for, in exchange for the Capitation payment and Obstetrical: Delivery Payments.

 
Authoritative Host:   A system that contains the master or “authoritative” data for a particular data type, e.g. Member, Provider, CMO, etc.  The Authoritative Host may feed data from its master data files to other systems in real time or in batch mode.  Data in an Authoritative Host is expected to be up-to-date and reliable.

 
Authorized Representative:   A person authorized by the Member in writing to make health-related decisions on behalf of a Member, including, but not limited to Enrollment and Disenrollment decisions, filing Appeals and Grievances with the Contractor, and choice of a Primary Care Physician (PCP). The authorized representative is either the Parent or Legal Guardian for a child.  For an adult this person is either the legal guardian (guardianship action), health care or other person that has power of attorney, or another signed HIPAA compliant document indicating who can make decisions on behalf of the member. 

 
Automatic Assignment (or Auto-Assignment):   The Enrollment of an eligible person, for whom Enrollment is mandatory, in a CMO plan chosen by DCH or its Agent.  Also the assignment of a new Member to a PCP chosen by the CMO Plan, pursuant to the provisions of this Contract.

 
Benefits:   The Health Care services set forth in this Contract, for which the Contractor has agreed to provide, arrange, and be held fiscally responsible.

 
Blocked Call:   A call that cannot be connected immediately because no circuit is available at the time the call arrives or the telephone system is programmed to block calls from entering the queue when the queue backs up beyond a defined threshold.

 
Calendar Days:   All seven days of the week.

 
Capitation:   A Contractual agreement through which a Contractor agrees to provide specified Health Care services to Members for a fixed amount per month.

 
Capitation Payment :  A payment, fixed in advance, that DCH makes to a Contractor for each Member covered under a Contract for the provision of medical services and assigned to the Contractor.  This payment is made regardless of whether the Member receives Covered Services or Benefits during the period covered by the payment.

 
Capitation Rate :  The fixed monthly amount that the Contractor is prepaid by DCH for each Member assigned to the Contractor to ensure that Covered Services and Benefits under this Contract are provided.

 
Capitated Service:   Any Covered Service for which the Contractor receives an actuarially sound Capitation Payment.

 
Care Coordination: A set of Member-centered, goal-oriented, culturally relevant, and logical steps to assure that a Member receives needed services in a supportive, effective, efficient, timely, and cost-effective manner.  Care Coordination is also referred to as Care Management.

 
Care Management Organization (CMO): an entity organized for the purpose of providing Health Care, has a Health Maintenance Organization Certificate of Authority granted by the State of Georgia, which contracts with Providers, and furnishes Health Care services on a prepaid, capitated basis to Members in a designated Service Region.

 
Centers for Medicare & Medicaid Services (CMS):   The Agency within the U.S. Department of Health and Human Services with responsibility for the Medicare, Medicaid and the State Children’s Health Insurance Program.

 
Certified Nurse Midwife (CNM): A registered professional nurse who is legally authorized under State law to practice as a nurse-midwife, and has completed a program of study and clinical experience for nurse-midwives or equivalent.

 
Chronic Condition:   Any ongoing physical, behavioral, or cognitive disorder, including chronic illnesses, impairments and disabilities.  There is an expected duration of at least twelve (12) months with resulting functional limitations, reliance on compensatory mechanisms (medications, special diet, assistive device, etc) and service use or need beyond that which is normally considered routine.

 
Claim:   A bill for services, a line item of services, or all services for one recipient within a bill.

 
Claims Administrator:   The entity engaged by DCH to provide Administrative Service(s) to the CMO Plans in connection with processing and adjudicating risk-based payment, and recording health benefit encounter Claims for Members.

 
Clean Claim:   A claim received by the CMO for adjudication, in a nationally accepted format in compliance with standard coding guidelines, which requires no further information, adjustment, or alteration by the Provider of the services in order to be processed and paid by the CMO. The following exceptions apply to this definition:  i. A Claim for payment of expenses incurred during a period of time for which premiums are delinquent; ii. A Claim for which Fraud is suspected; and iii.  A Claim for which a Third Party Resource should be responsible.

 
Cold-Call Marketing:   Any unsolicited personal contact by the CMO Plan, with a potential Member, for the purposes of marketing.

 
Completion/Implementation Timeframe: The date or time period projected for a project goal or objective to be met, for progress to be demonstrated or for a proven intervention to be established as the standard of care for the Contractor.

 
Condition:   A disease, illness, injury, disorder, of biological, cognitive, or psychological basis for which evaluation, monitoring and/or treatment are indicated.

 
Consecutive Enrollment Period:   The consecutive twelve (12) month period beginning on the first day of Enrollment or the date the notice is sent, whichever is later.  For Members that use their option to change CMO plans without cause during the first ninety (90) Calendar Days of Enrollment, the twelve-month consecutive Enrollment period will commence when the Member enrolls in the new CMO plan.  This is not to be construed as a guarantee of eligibility during the consecutive Enrollment period.

 
Contested Claim:   A Claim that is denied because the Claim is an ineligible Claim, the Claim submission is incomplete, the coding or other required information to be submitted is incorrect, the amount Claimed is in dispute, or the Claim requires special treatment.

 
Contract:   The written agreement between the State and the Contractor; comprised of the Contract, any addenda, appendices, attachments, or amendments thereto.

 
Contract Award: The date upon which DCH issues the Apparent Successful Offeror Letters.

 
Contract Execution:   The date upon which all parties have signed the Contract.

 
Contractor:   The Care Management Organization with a valid Certificate of Authority in Georgia that contracts hereunder with the State for the provision of comprehensive Health Care services to Members on a prepaid, capitated basis.

 
Contractor’s Representative:   The individual legally empowered to bind the Contractor, using his/her signature block, including his/her title.  This individual will be considered the Contractor’s Representative during the life of any Contract entered into with the State unless amended in writing.

 
Co-payment: The part of the cost-sharing requirement for Members in which a fixed monetary amount is paid for certain services/items received from the Contractor’s Providers.

 
Core Services:   Covered services for both the Rural Health Centers (RHC) and Federally Qualified Health Centers (FQHC) programs defined as follows:   Physician services, including required physician supervision of Physician Assistants (Pas), Nurse Practitioners (NPs), and Certified Nurse Midwives (CNMs); Services and supplies furnished as incident to physician professional services; Services of PAs, NPs and CNMs; Services of clinical psychologists and clinical social workers (when providing diagnosis and treatment of mental illness); Services and supplies furnished as incident to professional services provided by PAs, NPs, CNMs, clinical psychologists, and clinical social workers; Visiting nurse services on a part time or intermittent basis to homebound patients (limited to areas in which there is a designated shortage of home health agencies).

 
Corrective Action Plan:   The detailed written plan required by DCH to correct or resolve a deficiency or event causing the assessment of a liquidated damage or sanction against the CMO.

 
Corrective Action Preventive Action (CAPA): CAPA focuses on the systematic investigation of discrepancies (failures and/or deviations) in an attempt to prevent their reoccurrence. To ensure that corrective and preventive actions are effective, the systematic investigation of the failure incidence is pivotal in identifying the corrective and preventive actions undertaken.

 
Cost Avoidance:   A method of paying Claims in which the Provider is not reimbursed until the Provider has demonstrated that all available health insurance has been exhausted.

 
Covered Services:   Those Medically Necessary Health Care services provided to Members, the payment or indemnification of which is covered under this Contract.

 
Credentialing:   The Contractor’s determination as to the qualifications and ascribed privileges of a specific Provider to render specific Health Care services.

 
Critical Access Hospital (CAH): Critical access hospital' means a hospital that meets the requirements of the federal Centers for Medicare and Medicaid Services to be designated as a critical access hospital and that is recognized by the Department of Community Health as a critical access hospital for purposes of Medicaid.

 
Cultural Competency:   A set of interpersonal skills that allow individuals to increase their understanding, appreciation, acceptance, and respect for cultural differences and similarities within, among and between groups and the sensitivity to know how these differences influence relationships with Members.  This requires a willingness and ability to draw on community-based values, traditions and customs, to devise strategies to better meet culturally diverse Member needs, and to work with knowledgeable persons of and from the community in developing focused interactions, communications, and other supports.

 
Deliverable:   A document, manual or report submitted to DCH by the Contractor to fulfill requirements of this Contract.

 
Department of Community Health (DCH):   The Agency in the State of Georgia responsible for oversight and administration of the Medicaid program, the PeachCare for Kids program, and the State Health Benefits Plan (SHBP).

 
Department of Insurance (DOI):   The Agency in the State of Georgia responsible for licensing, overseeing, regulating, and certifying insuring entities.

 
Diagnostic Related Group (DRG):   Any of the payment categories that are used to classify patients and especially Medicare patients for the purpose of reimbursing hospitals for each case in a given category with a fixed fee regardless of the actual costs incurred and that are based especially on the principal diagnosis, surgical procedure used, age of patient, and expected length of stay in the hospital.

 
Diagnostic Services:   Any medical procedures or supplies recommended by a physician or other licensed medical practitioner, within the scope of his or her practice under State law, to enable him or her to identify the existence, nature or extent of illness, injury, or other health deviation in a Member.

 
Discharge: Point at which Member is formally released from hospital, by treating physician, an authorized member of physician’s staff or by the Member after they have indicated, in writing, their decision to leave the hospital contrary to the advice of their treating physician.

 
Disenrollment:   The removal of a Member from participation in the Contractor’s plan, but not necessarily from the Medicaid or PeachCare for Kids program.

 
Documented Attempt: A bona fide, or good faith, attempt to contract with a Provider.  Such attempts may include written correspondence that outlines contracted negotiations between the parties, including rate and contract terms disclosure, as well as documented verbal conversations, to include date and time and parties involved.

 
Durable Medical Equipment (DME):   Equipment, including assistive technology, which: a) can withstand repeated use; b) is used to service a health or functional purpose; c) is ordered by a qualified practitioner to address an illness, injury or disability; and d) is appropriate for use in the home, work place, or school.

 
Early and Periodic Screening, Diagnostic, and Treatment (EPSDT) Program:   A Title XIX mandated program that covers screening and Diagnostic Services to determine physical and mental deficiencies in Members less than 21 years of age, and Health Care, treatment, and other measures to correct or ameliorate any deficiencies and Chronic Conditions discovered.

 
Emergency Medical Condition :  A medical condition manifesting itself by acute symptoms of sufficient severity (including severe pain) that a prudent layperson, who possesses an average knowledge of health and medicine, could reasonably expect the absence of immediate medical attention to result in placing the health of the individual (or, with respect to a pregnant woman, the health of the woman or her unborn child) in serious jeopardy, serious impairments of bodily functions, or serious dysfunction of any bodily organ or part.  An Emergency Medical Condition shall not be defined on the basis of lists of diagnoses or symptoms.

 
Emergency Services :  Covered inpatient and outpatient services furnished by a qualified Provider that are needed to evaluate or stabilize an Emergency Medical Condition that is found to exist using the prudent layperson standard.

 
Encounter:   A distinct set of health care services provided to a Medicaid or PeachCare for Kids Member enrolled with a Contractor on the dates that the services were delivered.

 
Encounter Data:   Health Care Encounter Data include: (i) All data captured during the course of a single Health Care encounter that specify the diagnoses, comorbidities, procedures (therapeutic, rehabilitative, maintenance, or palliative), pharmaceuticals, medical devices and equipment associated with the Member receiving services during the Encounter; (ii) The identification of the Member receiving and the Provider(s) delivering the Health Care services during the single Encounter; and, (iii) A unique, i.e. unduplicated, identifier for the single Encounter.

 
Enrollee:   See Member.

 
Enrollment:   The process by which an individual eligible for Medicaid or PeachCare for Kids applies (whether voluntary or mandatory) to utilize the Contractor’s plan in lieu of fee for service and such application is approved by DCH or its Agent.

 
Enrollment Broker:   The entity engaged by DCH to assist in outreach, education and Enrollment activities associated with the GF program.

 
Enrollment Period:   The twelve (12) month period commencing on the effective date of Enrollment.

 
Evaluate: The process used to examine and determine the level of quality or the progress toward improvement of quality and/or performance related to Contractor service delivery systems.

 
External Quality Review (EQR) :  The analysis and evaluation by an external quality review organization of aggregated information on quality, timeliness, and access to the Health Care services that a CMO or its Subcontractors furnish to Members and to DCH.

 
External Quality Review Organization (EQRO) :  An organization that meets the competence and independence requirements set forth in 42 CFR 438.354 and performs external quality review, and other related activities.

 
Federal Financial Participation (FFP):   The funding contribution that the federal government makes to the Georgia Medicaid and PeachCare for Kids programs.

 
Federally Qualified Health Center (FQHC):   An entity that provides outpatient health programs pursuant to Section 1905(l) (2) (B) of the Social Security Act.

 
Fee-for-Service (FFS):   A method of reimbursement based on payment for specific services rendered to a Member.

 
Financial Relationship:   A direct or indirect ownership or investment interest (including and option or non vested interest) in any entity.  This direct or indirect interest may be in the form of equity, debt, or other means and includes any indirect ownership or investment interest no matter how many levels removed from a direct interest, or a compensation arrangement with an entity.

 
Fraud:   An intentional deception or misrepresentation made by a person with the knowledge that the deception could result in some unauthorized benefit or financial gain to him/herself or some other person.  It includes any act that constitutes Fraud under applicable federal or State law.

 
Grievance:   An expression of dissatisfaction about any matter other than an action. Possible subjects for grievances include, but are not limited to, the quality of care or services provided or aspects of interpersonal relationships such as rudeness of a provider or employee, or failure to respect the enrollee’s rights.
 
Grievance System:   The overall system that includes Grievances and Appeals at the Contractor level and access to the State Fair Hearing process (the State’s Administrative Law Review).

 
 
Georgia Technology Authority (GTA): The state agency that manages the state’s information technology (IT) infrastructure i.e. data center, network and telecommunications services and security, establishes policies, standards and guidelines for state IT, promotes an enterprise approach to state IT, and develops and manages the state portal.
 

 
Health Care:   Health Care means care, services, or supplies related to the health of an individual. Health Care includes, but is not limited to, the following: (i) Preventive, diagnostic, therapeutic, rehabilitative, maintenance, or palliative care, and counseling, service, assessment, or procedure with respect to the physical or mental Condition, or functional status, of an individual or that affects the structure or function of the body; and (ii) Sale or dispensing of a drug, device, equipment, or other item in accordance with a prescription.

 
Health Care Professional:   A physician or other Health Care Professional, including but not limited to podiatrists, optometrists, chiropractors, psychologists, dentists, physician’s assistants, physical or occupational therapists and therapists assistants, speech-language pathologists, audiologists, registered or licensed practical nurses (including nurse practitioners, clinical nurse specialist, certified registered nurse anesthetists, and certified nurse midwives), licensed certified social workers, registered respiratory therapists, and certified respiratory therapy technicians licensed in the State of Georgia.

 
Health Check:   The State of Georgia’s Early and Periodic Screening, Diagnostic, and Treatment program pursuant to Title XIX of the Social Security Act.

 
Health Insurance Portability and Accountability Act (HIPAA):   A law enacted in 1996 by the Congress of the United States.  When referenced in this Contract it includes all related rules, regulations and procedures.

 
Health Maintenance Organization:   As used in Section 8.6 a Health Maintenance Organization is an entity, that is organized for the purpose of providing Health Care and has a Health Maintenance Organization Certificate of Authority granted by the State of Georgia, which contracts with Providers and furnishes Health Care services on a prepaid, capitated basis to Members in a designated Service Region.

 
Historical Provider Relationship: A Provider who has been the   main source of Medicaid or PeachCare for Kids services for the Member during the previous year (decided on by the most recent provider on the member’s claim history).

 
Immediately: Within twenty-four (24) hours.

 
In-Network Provider:   A Provider that has entered into a Provider Contract with the Contractor to provide services.

 
Incentive Arrangement:   Any mechanism under which a Contractor may receive additional funds over and above the Capitation rates, for exceeding targets specified in the Contract.

 
Incurred-But-Not-Reported (IBNR):   Estimate of unpaid Claims liability, includes received but unpaid Claims.

 
Information:   i. Structured Data: Data that adhere to specific properties and Validation criteria that is stored as fields in database records.  Structured queries can be created and run against structured data, where specific data can be used as criteria for querying a larger data set; ii. Document: Information that does not meet the definition of structured data includes text, files, spreadsheets, electronic messages and images of forms and pictures.

 
Information System/Systems:   A combination of computing hardware and software that is used in: (a) the capture, storage, manipulation, movement, control, display, interchange and/or transmission of information, i.e. structured data (which may include digitized audio and video) and documents; and/or (b) the processing of such information for the purposes of enabling and/or facilitating a business process or related transaction.

 
Insolvent: Unable to meet or discharge financial liabilities.

 
Limited-English-Proficient Population:   Individuals with a primary language other than English who must communicate in that language if the individual is to have an equal opportunity to participate effectively in, and benefit from, any aid, service or benefit provided by the health Provider.

 
Mandatory Enrollment:   The process whereby an individual eligible for Medicaid or PeachCare for Kids is required to enroll in a Contractor’s plan, unless otherwise exempted or excluded, to receive covered Medicaid or PeachCare for Kids   services.

 
Marketing:   Any communication from a CMO plan to any Medicaid or PeachCare for Kids eligible individual that can reasonably be interpreted as intended to influence the individual to enroll in that particular CMO plan, or not enroll in or disenroll from another CMO plan.

 
Marketing Materials :  Materials that are produced in any medium, by or on behalf of a CMO, and can reasonably be interpreted as intended to market to any Medicaid or PeachCare for Kids   eligible individual.

 
Measurable: applies to a Contractor objective and means the ability to determine definitively whether, or not the objective has been met, or whether progress has been made toward a positive outcome.

 
Medicaid:   The joint federal/state program of medical assistance established by Title XIX of the Social Security Act, which in Georgia is administered by DCH.

 
Medicaid Eligible:   An individual eligible to receive services under the Medicaid Program but not necessarily enrolled in the Medicaid Program.

 
Medicaid Management Information System (MMIS):   Computerized system used for the processing, collecting, analysis and reporting of Information needed to support Medicaid and SCHIP functions. The MMIS consists of all required subsystems as specified in the State Medicaid Manual.

 
Medical Director:   The licensed physician designated by the Contractor to exercise general supervision over the provision of health service Benefits by the Contractor.

 
Medical Records:   The complete, comprehensive records of a Member including, but not limited to, x-rays, laboratory tests, results, examinations and notes, accessible at the site of the Member’s participating Primary Care physician or Provider, that document all medical services received by the Member, including inpatient, ambulatory, ancillary, and emergency care, prepared in accordance with all applicable DCH rules and regulations, and signed by the medical professional rendering the services.

 
Medical Screening:   An examination:  i. provided on hospital property, and provided for that patient for whom it is requested or required, ii. performed within the capabilities of the hospital’s emergency room (ER) (including ancillary services routinely available to its ER) iii. the purpose of which is to determine if the patient has an Emergency Medical Condition, and iv. performed by a physician (M.D. or D.O.) and/or by a nurse practitioner, or physician assistant as permitted by State statutes and regulations and hospital bylaws.

 
Medically Necessary Services: Those services that meet the definition found in Section 4.5.

 
Member: A Medicaid or PeachCare for Kids recipient who is currently enrolled in a CMO plan.

 
Methodology: Means the planned process, steps, activities or actions taken by a Contractor to achieve a goal or objective, or to progress toward a positive outcome.

 
Monitoring:   Means the process of observing, evaluating, analyzing and conducting follow-up activities.

 
National Committee for Quality Assurance (NCQA):   An organization that sets standards, and evaluates and accredits health plans and other managed care organizations.

 
Net Capitation Payment:   The Capitation Payment made by DCH to Contractor less any quality assessment fee made by Contractor to DCH.  This payment amount also excludes a payment to a Contractor for obstetrical or other medical services that are on a per occurrence basis rather than a per member basis.

 
Non-Emergency Transportation (NET):   A ride, or reimbursement for a ride, provided so that a Member with no other transportation resources can receive services from a medical provider.  NET does not include transportation provided on an emergency basis, such as trips to the emergency room in life threatening situations.

 
Non-Institutional Claims:   Claims submitted by a medical Provider other than a hospital, nursing facility, or intermediate care facility/mentally retarded (ICF/MR).

 
Nurse Practitioner Certified (NP-C):   A registered professional nurse who is licensed by the State of Georgia and meets the advanced educational and clinical practice requirements beyond the two or four years of basic nursing education required of all registered nurses.

 
Objective: Means a measurable step, generally in a series of progressive steps, to achieve a goal.

 
Obstetrical Delivery Payment: A payment, fixed in advance, that DCH makes to a Contractor for each birth of a child to a Member.  The Contractor is responsible for all medical services related to the delivery of the Member’s child.

 
Out-of-Network Provider:   A Provider of services that does not have a Provider contract with the Contractor.

 
PeachCare for Kids:   The State of Georgia’s State Children’s Health Insurance Program established pursuant to Title XXI of the Social Security Act.

 
Performance Improvement Project (PIP): Means a planned process of data gathering, evaluation and analysis to determine interventions or activities that are projected to have a positive outcome. A PIP includes measuring the impact of the interventions or activities toward improving the quality of care and service delivery.

 
Pharmacy Benefit Manager (PBM):   An entity responsible for the provision and administration of pharmacy benefit management services including but not limited to claims processing and maintenance of associated systems and related processes.

 
Physician Assistant (PA) - A trained, licensed individual who performs tasks that might otherwise be performed by physicians or under the direction of a supervising physician.

 
Physician Incentive Plan:   Any compensation arrangement between a Contractor and a physician or physician group that may directly have the effect of reducing or limiting services furnished to Members.

 
Post-Stabilization Services:   Covered Services, related to an Emergency Medical Condition that are provided after a member is stabilized in order to maintain the stabilized condition or to improve or resolve the member’s condition.

 
Potential Enrollee :  See Potential Member.

 
Potential Member: A Medicaid or SCHIP recipient who is subject to mandatory Enrollment in a care management program but is not yet the Member of a specific CMO plan.

 
Pre-Certification :  Review conducted prior to a Member’s admission, stay or other service or course of treatment in a hospital or other facility.

 
Prevalent Non-English Language:   A language other than English, spoken by a significant number or percentage of potential Members and Members in the State.

 
Preventive Services:   Services provided by a physician or other licensed health practitioner within the scope of his or her practice under State law to: prevent disease, disability, and other health Conditions or their progression; treat potential secondary Conditions before they happen or at an early remediable stage; prolong life; and promote physical and mental health and efficiency.

 
Primary Care:   All Health Care services and laboratory services, including periodic examinations, preventive Health Care and counseling, immunizations, diagnosis and treatment of illness or injury, coordination of overall medical care, record maintenance, and initiation of Referrals to specialty Providers described in this Contract, and for maintaining continuity of patient care.  These services are customarily furnished by or through a general practitioner, family physician, internal medicine physician, obstetrician/gynecologist, or pediatrician, and may be furnished by a nurse practitioner to the extent the furnishing of those services is legally authorized in the State in which the practitioner furnishes them.

 
Primary Care Provider (PCP):   A licensed medical doctor (MD) or doctor of osteopathy (DO) or certain other licensed medical practitioner who, within the scope of practice and in accordance with State certification/licensure requirements, standards, and practices, is responsible for providing all required Primary Care services to Members.   A PCP shall include general/family practitioners, pediatricians, internists, physician’s assistants, CNMs or NP-Cs, provided that the practitioner is able and willing to carry out all PCP responsibilities in accordance with these Contract provisions and licensure requirements.

 
Prior Authorization:   (also known as “pre-authorization” or “prior approval”).  Authorization granted in advance of the rendering of a service after appropriate medical review.

 
Proposed Action :  The proposal of an action for the denial or limited authorization of a requested service, including the type or level of service; the reduction, suspension, or termination of a previously authorized service; the denial, in whole or part of payment for a service; the failure to provide services in a timely manner; or the failure of the CMO to act within the time frames provided in 42 CFR 438.408(b).

 
Prospective Payment System (PPS): A method of reimbursement in which Medicare payment is made based on a predetermined, fixed amount. The payment amount for a particular service is derived based on the classification system of that service (for example, DRGs for inpatient hospital services).  CMS uses separate PPSs for reimbursement to acute inpatient hospitals, home health agencies, hospice, hospital outpatient, inpatient psychiatric facilities, inpatient rehabilitation facilities, long-term care hospitals, and skilled nursing facilities.

 
Provider:   Any physician, hospital, facility, or other Health Care Professional who is licensed or otherwise authorized to provide Health Care services in the State or jurisdiction in which they are furnished.

 
Provider Complaint:   A written expression by a Provider, which indicates dissatisfaction or dispute with the Contractor’s policies, procedures, or any aspect of a Contractor’s administrative functions, including a Proposed Action.

 
Provider Contract:   Any written contract between the Contractor and a Provider that requires the Provider to perform specific parts of the Contractor’s obligations for the provision of Health Care services under this Contract.

 
Quality:   The degree to which a CMO increases the likelihood of desired health outcomes of its Members through its structural and operational characteristics, and through the provision of health services that are consistent with current professional knowledge.

 
Referral:   A request by a PCP for a Member to be evaluated and/or treated by a different physician, usually a specialist.

 
Referral Services:   Those Health Care services provided by a health professional other than the Primary Care Provider and which are ordered and approved by the Primary Care Provider or the Contractor.

 
Reinsurance:   An agreement whereby the Contractor transfers risk or liability for losses, in whole or in part, sustained under this Contract.  A reinsurance agreement may also exist at the Provider level.

 
(Claims) Reprocessing:   Upon determination of the need to correct the outcome of one or more claims processing transactions, the subsequent attempt to process a single claim or batch of claims.

 
Remedy: The State’s means to enforce the terms of the Contract through performance guarantees and other actions.

 
Risk Contract:   A Contract under which the Contractor assumes financial risk for the cost of the services covered under the Contract, and may incur a loss if the cost of providing services exceeds the payments made by DCH to the Contractor for services covered under the Contract.

 
Routine Care: Treatment of a Condition that would have no adverse effects if not treated within twenty-four (24) hours or could be treated in a less acute setting (e.g., physicians office) or by the patient.

 
Rural Health Clinic (RHC): A clinic certified to receive special Medicare and Medicaid reimbursement. The purpose of the RHC program is improving access to primary care in underserved rural areas. RHCs are required to use a team approach of physicians and midlevel practitioners (nurse practitioners, physician assistants, and certified nurse midwives) to provide services. The clinic must be staffed at least 50% of the time with a midlevel practitioner. RHCs may also provide other health care services, such as mental health or vision services, but reimbursement for those services may not be based on their allowable costs.

 
Rural Health Services: Medical services provided to rural sparsely populated areas isolated from large metropolitan counties.

 
Scope of Services:   Those specific Health Care services for which a Provider has been credentialed, by the plan, to provide to Members.

 
Service Authorization:   A Member’s request for the provision of a service.

 
Service Region: A geographic area comprised of those counties where the Contractor is responsible for providing adequate access to services and Providers.

 
Short Term:   A period of thirty (30) Calendar Days or less.

 
Significant Traditional Providers:   Those Providers that provided the top eighty percent (80%) of Medicaid encounters for the GMC-eligible population in the base year of 2004.

 
Span of Control:   Information   systems and telecommunications capabilities that the CMO itself operates or for which it is otherwise legally responsible according to the terms and Conditions of this Contract.  The CMO span of control also includes Systems and telecommunications capabilities outsourced by the CMO.

 
Stabilized: With respect to an emergency medical condition; that no material deterioration of the condition is likely, within reasonable medical probability, to result from or occur during the transfer of the individual from a facility, or , with respect to a woman in labor, the woman has delivered (including the placenta).

 
State:   The State of Georgia.

 
State Children’s Health Insurance Program (SCHIP):   A joint federal-state Health Care program for targeted, low-income children, established pursuant to Title XXI of the Social Security Act.  Georgia’s SCHIP program is called PeachCare for Kids.

 
State Fair Hearing:   See Administrative Law Hearing

 
Subcontract:   Any written contract between the Contractor and a third party, including a Provider, to perform a specified part of the Contractor’s obligations under this Contract.

 
Subcontractor:   Any third party who has a written Contract with the Contractor to perform a specified part of the Contractor’s obligations under this Contract.

 
Subcontractor Payments:   Any amounts the Contractor pays a Provider or Subcontractor for services they furnish directly, plus amounts paid for administration and amounts paid (in whole or in part) based on use and costs of Referral Services (such as Withhold amounts, bonuses based on Referral levels, and any other compensation to the physician or physician group to influence the use for Referral Services).  Bonuses and other compensation that are not based on Referral levels (such as bonuses based solely on quality of care furnished, patient satisfaction, and participation on committees) are not considered payments for purposes of Physician Incentive Plans.

 
System Access Device: A device used to access System functions; can be any one of the following devices if it and the System are so configured:  i. Workstation (stationary or mobile computing device) ii. Network computer/”winterm” device, iii. “Point of Sale” device, iv. Phone, v. Multi-function communication and computing device, e.g. PDA.

 
System Unavailability: Failure of the system to provide a designated user access based on service level agreements or software/hardware problems within the contractors span of control. 

 
System Function Response Time: Based on the specific sub function being performed,
Record Search Time -the time elapsed after the search command is entered until the list of matching records begins to appear on the monitor.
Record Retrieval Time -the time elapsed after the retrieve command is entered until the record data begin to appear on the monitor.
Print Initiation Time - the elapsed time from the command to print a screen or report until it appears in the appropriate queue.
On-line Claims Adjudication Response Time - the elapsed time from the receipt of the transaction by the Contractor from the Provider and/or switch vendor until the Contractor hands-off a response to the Provider and/or switch vendor.

 
Systems:   See Information Systems.

 
Telecommunication Device for the Deaf (TDD ):  Special telephony devices with keyboard attachments for use by individuals with hearing impairments who are unable to use conventional phones.

 
Third Party Resource:   Any person, institution, corporation, insurance company, public, private or governmental entity who is or may be liable in Contract, tort, or otherwise by law or equity to pay all or part of the medical cost of injury, disease or disability of an applicant for or recipient of medical assistance.

 
Urgent Care:   Medically Necessary treatment for an injury, illness, or another type of Condition (usually not life threatening) which should be treated within twenty-four (24) hours.

 
Utilization:   The rate patterns of service usage or types of service occurring within a specified time.

 
Utilization Management (UM):   A service performed by the Contractor which seeks to assure that Covered Services provided to Members are in accordance with, and appropriate under, the standards and requirements established by the Contractor, or a similar program developed, established or administered by DCH.

 
Utilization Review (UR): Evaluation of the clinical necessity, appropriateness, efficacy, or efficiency of Health Care services, procedures or settings, and ambulatory review, prospective review, concurrent review, second opinions, care management, discharge planning, or retrospective review.

 
Validation :  The review of information, data, and procedures to determine the extent to which they are accurate, reliable, free from bias and in accord with standards for data collection and analysis.

 
Week:                       The traditional seven-day week, Sunday through Saturday.

 
Withhold:   A percentage of payments or set dollar amounts that a Contractor deducts from a practitioner’s service fee, Capitation, or salary payment, and that may or may not be returned to the physician, depending on specific predetermined factors.

 
Working Days : Monday through Friday but shall not include Saturdays, Sundays, or State and Federal Holidays.

 
Work Week:                                 The traditional work week, Monday through Friday.

 

 
1.5
ACRONYMS

 
AFDC – Aid to Families with Dependent Children

 
AICPA – American Institute of Certified Public Accountants

 
CAH – Critical Access Hospital

 
CAP – Corrective Action Plan

 
CAPA – Corrective Action Preventive Action

 
CDC – Centers for Disease Control

 
CFR – Code of Federal Regulations

 
CMO – Care Management Organization

 
CMS – Centers for Medicare & Medicaid Services

 
CNM – Certified Nurse Midwives

 
CSB – Community Service Boards

 
DCH – Department of Community Health

 
DME – Durable Medical Equipment

 
DOI – Department of Insurance

 
EB – Enrollment Broker

 
EPSDT – Early and Periodic Screening, Diagnostic, and Treatment

 
EQR – External Quality Review

 
EQRO – External Quality Review Organization

 
EVS - Eligibility Verification System

 
FFS – Fee-for-Service

 
FQHC – Federally Qualified Health Center

 
GF – Georgia Families

 
GTA - Georgia Technology Authority

 
HHS – US Department of Health and Human Services

 
HIPAA – Health Insurance Portability and Accountability Act

 
HMO – Health Management Organization

 
IBNR – Incurred-But-Not-Reported

 
INS – U.S. Immigration and Naturalization Services

 
LIM – Low-Income Medicaid

 
MMIS – Medicaid Management Information System

 
NAIC – National Association of Insurance Commissioners

 
NCQA – National Committee for Quality Assurance

 
NET – Non-Emergency Transportation

 
NP-C – Certified Nurse Practitioners

NPI –                      National Provider Identifier

PA – Physician Assistant

PBM – Pharmacy Benefit Manager

PCP – Primary Care Provider

PPS – Prospective Payment System

QAPI – Quality Assessment Performance Improvement

RHC – Rural Health Clinic

RSM – Right from the Start Medicaid

SCHIP – State Children’s Health Insurance Program

SSA – Social Security Act

TANF – Temporary Assistance for Needy Families

TDD – Telecommunication Device for the Deaf

UM – Utilization Management

UPIN – Unique Physician Identifier Number

UR – Utilization Review


2.0  
DCH RESPONSIBILITIES

2.1
GENERAL PROVISIONS

2.1.1
DCH is responsible for administering the GF program.  The agency will administer Contracts, monitor Contractor performance, and provide oversight in all aspects of the Contractor operations.

2.2
LEGAL COMPLIANCE

2.2.1
DCH will comply with, and will monitor the Contractor’s compliance with, all applicable State and federal laws and regulations.

2.3
ELIGIBILITY AND ENROLLMENT

2.3.1
The State of Georgia has the sole authority for determining eligibility for the Medicaid program and whether Medicaid beneficiaries are eligible for Enrollment in GF.  DCH or its Agent will determine eligibility for PeachCare for Kids and will collect applicable premiums.  DCH or its agent will continue responsibility for the electronic eligibility verification system (EVS).

2.3.2  
DCH or its Agent will review the Medicaid Management Information System (MMIS) file daily and send written notification and information within two (2) Business Days to all Members who are determined eligible for GF.  A Member shall have thirty (30) Calendar Days to select a CMO plan and a PCP.  Each Family Head of Household shall have thirty (30) Calendar Days to select one (1) CMO plan for the entire Family and PCP for each member. DCH or its Agent will issue a monthly notice of all Enrollments to the CMO plan.

2.3.3  
If the Member does not choose a CMO plan within thirty (30) Calendar Days of being deemed eligible for GF, DCH or its Agent will Auto-Assign the individual to a CMO plan using the following algorithm:

2.3.3.1  
If an immediate family member(s) of the Member is already enrolled in one CMO plan, the Member will be Auto-Assigned to that plan;

2.3.3.2  
If there are no immediate family members already enrolled and the Member has a Historical Provider Relationship with a Provider, the Member will be Auto-Assigned to the CMO plan where the Provider is contracted;

2.3.3.3  
If the Member does not have a Historical Provider Relationship with a Provider in any CMO plan, or the Provider contracts with all plans, the Member will be Auto-Assigned to the CMO plan that has the lowest capitated rates in the Service Region.

2.3.4  
Enrollment, whether chosen or Auto-Assigned, will be effective at 12:01 a.m. on the first (1 st ) Calendar Day of the month following the Member selection or Auto-Assignment, for those Members assigned on or between the first (1 st ) and twenty-fourth (24 th ) Calendar Day of the month.  For those Members assigned on or between the twenty-fifth (25 th ) and thirty-first (31 st ) Calendar Day of the month, Enrollment will be effective at 12:01 a.m. on the first (1 st ) Calendar Day of the second (2 nd ) month after assignment.

2.3.5  
In the future, at a date to be determined by DCH, DCH or its Agent may include quality measures in the Auto-Assignment algorithm.  Members will be Auto-Assigned to those plans that have higher scores on quality measures to be defined by DCH.   This factor will be applied after determining that there are no Historical Provider Relationships, but prior to utilizing the lowest Capitation rates criteria.

2.3.6  
In the Atlanta Service Region, DCH will limit enrollment in a single plan to no more than forty percent (40%) of total GF eligible lives in the Service Region.  Members will not be Auto-Assigned to a CMO plan unless a family member is enrolled in the CMO plan or a Historical Provider Relationship exists with a Provider that does not participate in any other CMO plan in the Atlanta Service Region.  DCH may, at its sole discretion, elect to modify this threshold for reasons it deems necessary and proper.

2.3.7  
In the five (5) Service Regions other than Atlanta DCH will limit Enrollment in a single plan to no more than sixty-five percent (65%) of total GF eligible lives in the Service Region.  Members will not be Auto-Assigned to a CMO plan unless a family member is enrolled in the CMO plan or a Historical Provider Relationship exists with a Provider that does not participate in any other CMO plan in the Service Region.  Enrollment limits will be figured once per quarter at the beginning of each quarter.

2.3.8  
DCH or its Agent will have five (5) Business Days to notify Members and the CMO plan of the Auto-Assignment.  Notice to the Member will be made in writing and sent via surface mail.  Notice to the CMO plan will be made via file transfer.

2.3.9  
DCH or its Agent will be responsible for the consecutive Enrollment period and re-Enrollment functions.

2.3.10  
Conditioned on continued eligibility, all Members will be enrolled in a CMO plan for a period of twelve (12) consecutive months.  This consecutive Enrollment period will commence on the first (1 st ) day of Enrollment or upon the date the notice is sent, whichever is later.  If a Member disenrolls from one CMO plan and enrolls in a different CMO plan, consecutive Enrollment period will begin on the effective date of Enrollment in the second (2 nd ) CMO plan.

2.3.11  
DCH or its Agent will automatically enroll a Member into the CMO plan in which he or she was most recently enrolled if the Member has a temporary loss of eligibility, defined as less than sixty (60) Calendar Days.  In this circumstance, the consecutive Enrollment period will continue as though there has been no break in eligibility, keeping the original twelve (12) month period.

2.3.12  
DCH or its Agent will notify Members at least once every twelve (12) months, and at least sixty (60) Calendar Days prior to the date upon which the consecutive Enrollment period ends (the annual Enrollment opportunity), that they have the opportunity to switch CMO plans.  Members who do not make a choice will be deemed to have chosen to remain with their current CMO plan.

2.3.13  
In the event a temporary loss of eligibility has caused the Member to miss the annual Enrollment opportunity, DCH or its Agent will enroll the Member in the CMO plan in which he or she was enrolled prior to the loss of eligibility.  The member will receive a new 60-calendar day notification period beginning the first day of the next month.

2.3.14  
In accordance with current operations, the State will issue a Medicaid number to a newborn upon notification from the hospital, or other authorized Medicaid provider.

2.3.15  
Upon notification from a CMO plan that a Member is an expectant mother, DCH or its Agent shall mail a newborn enrollment packet to the expectant mother.  This packet shall include information that the newborn will be Auto-Assigned to the mother’s CMO plan and that she may, if she wants, select a PCP for her newborn prior to the birth by contacting her CMO plan.  The mother shall have ninety (90) Calendar Days from the day a Medicaid number was assigned to her newborn to choose a different CMO plan.

 
2.4DISENROLLMENT

2.4.1  
DCH or its Agent will process all CMO plan Disenrollments.  This includes Disenrollments due to non-payment of the PeachCare for Kids premiums, loss of eligibility for GF due to other reasons, and all Disenrollment requests Members or CMO plans submit via telephone, surface mail, internet, facsimile, and in person.

2.4.2  
DCH or its Agent will make final determinations about granting Disenrollment requests and will notify the CMO plan via file transfer and the Member via surface mail of any Disenrollment decision within five (5) Calendar Days of making the final determination

2.4.3  
Whether requested by the Member or the Contractor the following are the Disenrollment timeframes:

2.4.3.1  
If the Disenrollment request is received by DCH or its agent on or before the managed care monthly process on the twenty-fourth (24 th ) Calendar Day of the month, the Disenrollment will be effective at midnight the first (1 st ) day of the month following the month in which the request was filed; and

2.4.3.2  
If the Disenrollment request is received by DCH or its agent after the managed care monthly process on the twenty-fourth (24 th ) Calendar Day of the month, the Disenrollment will be effective at midnight the first (1 st ) day of the second (2 nd ) month following the month in which the request was filed.

2.4.3.3  
If a Member is hospitalized in an inpatient facility on the first day of the month their Disenrollment is to be effective, the Member will remain enrolled until the month following their discharge from the inpatient facility.


2.4.4  
When Disenrollment is necessary due to a change in eligibility category, or eligibility for GF, the Member will be disenrolled according to the timeframes identified in Section 2.4.3.

2.4.5  
When disenrollment is necessary because a Member loses Medicaid or PeachCare for Kids eligibility (for example, he or she has died, been incarcerated, or moved out-of-state) disenrollment shall be immediate.

 
2.5MEMBER SERVICES AND MARKETING

2.5.1
DCH will provide to the Contractor its methodology for identifying the prevalent non-English languages spoken.  For the purposes of this Section, prevalent means a non-English language spoken by a significant number or percentage of Medicaid and PeachCare for Kids eligible individuals in the State.

2.5.2
DCH will review and prior approve all marketing materials.

2.6
COVERED SERVICES & SPECIAL COVERAGE PROVISIONS

 
2.6.1
DCH will use submitted Encounter Data, and other data sources, to determine Contractor compliance with federal requirements that eligible Members under the age of twenty-one (21) receive periodic screens and preventive/well child visits in accordance with the specified periodicity schedule.  DCH will use the participant ratio as calculated using the CMS 416 methodology for measuring the Contractor’s performance.
 

 
2.7NETWORK

2.7.1
DCH will provide to the Contractor up-to-date changes to the State’s list of excluded Providers, as well as any additional information that will affect the Contractor’s Provider network.

2.7.2
DCH will consider all Contractors’ requests to waive network geographic access requirements in rural areas.  All such requests shall be submitted in writing.

2.7.3
DCH will provide the State’s Provider Credentialing policies to the Contractor upon execution of this Contract.

 
2.8 QUALITY MONITORING

2.8.1
DCH will have a written strategy for assessing and improving the quality of services provided by the Contractor.  In accordance with 42 CFR 438.204, this strategy will, at a minimum, monitor:

2.8.1.1  
The availability of services;

2.8.1.2  
The adequacy of the Contractor’s capacity and services;

2.8.1.3  
The Contractor’s coordination and continuity of care for Members;

2.8.1.4  
The coverage and authorization of services;

2.8.1.5  
The Contractor’s policies and procedures for selection and retention of Providers;

2.8.1.6  
The Contractor’s compliance with Member information requirements in accordance with 42 CFR 438.10;

2.8.1.7  
The Contractor’s compliance with State and federal privacy laws and regulations relative to Member’s confidentiality;

2.8.1.8  
The Contractor’s compliance with Member Enrollment and Disenrollment requirements and limitations;

2.8.1.9  
The Contractor’s Grievance System;

2.8.1.10  
The Contractor’s oversight of all Subcontractor relationships and delegations;

2.8.1.11  
The Contractor’s adoption of practice guidelines, including the dissemination of the guidelines to Providers and Providers’ application of them;

2.8.1.12  
The Contractor’s quality assessment and performance improvement program; and

2.8.1.13  
The Contractor’s health information systems.

2.8.1.14  
The Contractor shall respond to requests for information within stipulated time frame.


 
2.9 COORDINATION WITH CONTRACTOR’S KEY STAFF

2.9.1
DCH will make diligent good faith efforts to facilitate effective and continuous communication and coordination with the Contractor in all areas of GF operations.

2.9.2
Specifically, DCH will designate individuals within the department who will serve as a liaison to the corresponding individual on the Contractor’s staff, including:

2.9.2.1  
A program integrity staff Member;

2.9.2.2  
A quality oversight staff Member;

2.9.2.3  
A Grievance System staff Member who will also ensure that the State Administrative Law Hearing process is consistent with the Rules of the Office of the State Administrative Hearings Chapter 616-1-2 and with any other applicable rule, regulation, or procedure whether State or federal;

2.9.2.4  
An information systems coordinator; and

2.9.2.5  
A vendor management staff Member.

 
2.10FORMAT STANDARDS

2.10.1
DCH will provide to the Contractor its standards for formatting all Reports requested of the Contractor.  DCH will require that all Reports be submitted electronically.

 
2.11FINANCIAL MANAGEMENT

2.11.1
In order to facilitate the Contractor’s efforts in using Cost Avoidance processes to ensure that primary payments from the liable third party are identified and collected to offset medical expenses; DCH will include information about known Third Party Resources on the electronic Enrollment data given to the Contractor.

2.11.2
DCH will monitor Contractor compliance with federal and State physician incentive plan rules and regulations.

 
2.12INFORMATION SYSTEMS

2.12.1
DCH will supply the following information to the Contractor:

2.12.1.1  
Application and database design and development requirements (standards) that are specific to the State of Georgia.

2.12.1.2  
Networking and data communications requirements (standards) that are specific to the State of Georgia.

2.12.1.3  
Specific information for integrity controls and audit trail requirements.

2.12.1.4  
State web portal (Georgia.gov) integration standards and design guidelines.

2.12.1.5  
Specifications for data files to be transmitted by the Contractor to DCH and/or its agents.

2.12.1.6  
Specifications for point-to-point, uni-directional or bi-directional interfaces between Contractor and DCH systems.


 
2.13 READINESS OR ANNUAL REVIEW

2.13.1  
DCH will conduct a readiness review of each new CMO at least 30 days prior to Enrollment of Medicaid and/or PeachCare for Kids™ recipients in the CMO plan and an annual review of each existing CMO plan. The readiness and financial review will include, at a minimum, one (1) or more as determined by DCH on-site review.  DCH will conduct the reviews to provide assurances that the Contractor is able and prepared to perform all administrative functions and is providing for high quality of services to Members.

2.13.2  
Specifically, DCH’s review will document the status of the Contractor with respect to meeting program standards set forth in this Contract, as well as any goals established by the Contractor.  A multidisciplinary team appointed by DCH will conduct the readiness and annual review.  The scope of the reviews will include, but not be limited to, review and/or verification of:

2.13.2.1  
Network Provider composition and access;

2.13.2.2  
Staff;

2.13.2.3  
Marketing materials;

2.13.2.4  
Content of Provider agreements;

2.13.2.5  
EPSDT plan;

2.13.2.6  
Member services capability;

2.13.2.7  
Comprehensiveness of quality and Utilization Management strategies;

2.13.2.8  
Policies and procedures for the Grievance System and Complaint System;

2.13.2.9  
Financial solvency;

2.13.2.10  
Contractor litigation history, current litigation, audits and other government investigations both in Georgia and in other states; and

2.13.2.11  
Information systems’ Claims payment system performance and interfacing capabilities.

2.13.3  
The readiness review may assess the Contractor’s ability to meet any requirements set forth in this Contract and the documents referenced herein.

2.13.4  
Members may not be enrolled in a CMO plan until DCH has determined that the Contractor is capable of meeting these standards.  A Contractor’s failure to pass the readiness review 30 days prior to the beginning of service delivery may result in immediate Contract termination. Contractor’s failure to pass the annual review may result in corrective action and pending contract termination.

2.13.5  
DCH will provide the Contractor with a summary of the findings as well as areas requiring remedial action.


3.0  
GENERAL CONTRACTOR RESPONSIBILITIES

3.1
The Contractor shall immediately notify DCH of any of the following:

3.1.1  
Change in business address, telephone number, facsimile number, and e-mail address;

3.1.2  
Change in corporate status or nature;

3.1.3  
Change in business location;

3.1.4  
Change in solvency;

3.1.5  
Change in corporate officers, executive employees, or corporate structure;

3.1.6  
Change in ownership, including but not limited to the new owner’s legal name, business address, telephone number, facsimile number, and e-mail address;

3.1.7  
Change in incorporation status; or

3.1.8
Change in federal employee identification number or federal tax identification number.

3.1.9
Change in CMO litigation history, current litigation, audits and other government investigations both in Georgia and in other states.

3.2
The Contractor shall not make any changes to any of the requirements herein, without explicit written approval from Commissioner of DCH, or his or her designee.

4.0  
SPECIFIC CONTRACTOR RESPONSIBILITIES

The Contractor shall complete the following actions, tasks, obligations, and responsibilities:

4.1  
ENROLLMENT

4.1.1
Enrollment Procedures

4.1.1.1  
DCH or its Agent is responsible for Enrollment, including auto-assignment of a CMO plan; Disenrollment; education; and outreach activities.  The Contractor shall coordinate with DCH and its Agent as necessary for all Enrollment and Disenrollment functions.

4.1.1.2  
DCH or its Agent will make every effort to ensure that recipients ineligible for Enrollment in GF are not enrolled in GF.  However, to ensure that such recipients are not enrolled in GF, the Contractor shall assist DCH or its Agent in the identification of recipients that are ineligible for Enrollment in GF, as discussed in Section 1.2.3, should such recipients inadvertently become enrolled in GF.

4.1.1.3  
The Contractor shall assist DCH or its Agent in the identification of recipients that become ineligible for Medicaid (for example, those who have died, been incarcerated, or moved out-of-state).

4.1.1.4  
The Contractor shall accept all individuals for enrollment without restrictions.  The Contractor shall not discriminate against individuals on the basis of religion, gender, race, color, or national origin, and will not use any policy or practice that has the effect of discriminating on the basis of religion, gender, race, color, or national origin or on the basis of health, health status, pre-existing Condition, or need for Health Care services.

4.1.2
Selection of a Primary Care Provider (PCP)

4.1.2.1  
At the time of plan selection, Members, with counseling and assistance from DCH or its Agent, will choose an In-Network PCP. If a Member fails to select a PCP, or if the Member has been Auto-Assigned to the CMO plan, the Contractor shall Auto-Assign Members to a PCP based on the following algorithm:

4.1.2.1.1  
Assignment shall be made to a Provider with whom, based on FFS Claims history, the Member has a Historical Provider Relationship, provided that the geographic access requirements in 4.8.13 are met;

4.1.2.1.2  
If there is no Historical Provider Relationship the Member shall be Auto-Assigned to a Provider who is the assigned PCP for an immediate family member enrolled in the CMO plan, if the Provider is an appropriate Provider based on the age and gender of the Member;

4.1.2.1.3  
If other immediate family members do not have an assigned PCP, Auto-Assignment shall be made to a Provider with whom a family member has a Historical Provider Relationship; if the Provider is an appropriate Provider based on the age and gender of the Member;

4.1.2.1.4  
If there is no Member or immediate family member historical usage Members shall be Auto-Assigned to a PCP, using an algorithm developed by the Contractor, based on the age and sex of the Member, and geographic proximity.

4.1.2.2  
PCP assignment shall be effective immediately.  The Contractor shall notify the Member via surface mail of their Auto-Assigned PCP within ten (10) Calendar Days of Auto-Assignment.

4.1.2.3  
The Contractor shall submit its PCP Auto-Assignment Policies and Procedures to DCH for review and approval within sixty (60) Calendar Days of Contract Award and as updated thereafter.

4.1.3
Newborn Enrollment

4.1.3.1  
All newborns shall be Auto-Assigned by DCH or its Agent to the mother’s CMO plan.

 
4.1.3.2
The Contractor shall be responsible for notifying DCH or its Agent of any Members who are expectant mothers at least sixty (60) Calendar Days prior to the expected date of delivery. The Contractor shall be responsible for notifying DCH or its Agent of newborns born to enrolled members that do not appear on a monthly roster within 60 days of birth.

4.1.3.3  
The Contractor shall provide assistance to any expectant mother who contacts them wishing to make a PCP selection for her newborn and record that selection.

4.1.3.4  
Within twenty-four (24) hours of the birth, the Contractor shall ensure the submission of a newborn notification form to DCH or its agent.  If the mother has made a PCP selection, this information shall be included in the newborn notification form.  If the mother has not made a PCP selection, the Contractor shall Auto-Assign the newborn to a PCP within thirty (30) days   of the birth.  Auto-Assignment shall be made using the algorithm described in Section 4.1.2.1.  Notice of the PCP Auto-Assignment shall be mailed to the mother within twenty-four (24) hours.

4.1.4                      Reporting Requirements

 
4.1.4.1
The Contractor shall submit to DCH weekly Member Information Reports as described in Section 4.18.2.1.

 
4.1.4.2
The Contractor shall submit to DCH monthly Eligibility and Enrollment Reconciliation Reports as described in Section 4.18.3.2.

4.2  
DISENROLLMENT

4.2.1
Disenrollment Initiated by the Member

 
4.2.1.1
A Member may request Disenrollment from a CMO plan without cause during the ninety (90) Calendar Days following the date of the Member’s initial Enrollment with the CMO plan or the date DCH or its Agent sends the Member notice of the Enrollment, whichever is later.  A Member may request Disenrollment without cause every twelve (12) months thereafter.

 
4.2.1.2
A Member may request Disenrollment from a CMO plan for cause at any time.  The following constitutes cause for Disenrollment by the Member:

4.2.1.2.1  
The Member moves out of the CMO plan’s Service Region;

4.2.1.2.2  
The CMO plan does not, because of moral or religious objections, provide the Covered Service the Member seeks;

4.2.1.2.3  
The Member needs related services to be performed at the same time and not all related services are available within the network.  The Member’s Provider or another Provider have determined that receiving service separately would subject the Member to unnecessary risk;

4.2.1.2.4  
The Member requests to be assigned to the same CMO plan as family members; and

4.2.1.2.5  
The Member’s Medicaid eligibility category changes to a category ineligible for GF, and/or the Member otherwise becomes ineligible to participate in GF.

4.2.1.2.6  
Other reasons, per 42 CFR 438.56(d)(2), include, but are not limited to, poor quality of care, lack of access to services covered under the Contract, or lack of Providers experienced in dealing with the Member’s Health Care needs.  (DCH or its Agent shall make determination of these reasons.)

 
4.2.1.3
The Contractor shall provide assistance to Members seeking to disenroll.  This assistance shall consist of providing the forms to the Member and referring the Member to DCH or its Agent who will make Disenrollment determinations.

4.2.2
Disenrollment Initiated by the Contractor

4.2.2.1  
The Contractor shall complete all Disenrollment paperwork for Members it is seeking to disenroll.

4.2.2.2  
The Contractor shall notify DCH or its Agent upon identification of a Member who it knows or believes meets the criteria for Disenrollment, as defined in Section 4.2.3.1.

4.2.2.3  
Prior to requesting Disenrollment of a Member for reasons described in
 
Sections 4.2.3.1.1, 4.2.3.1.2, and 4.2.3.1.3 the Contractor shall document at least three (3) interventions over a period of ninety (90) Calendar Days that occurred through treatment, case management, and Care Coordination to resolve any difficulty leading to the request.  The Contractor shall provide at least one (1) written warning to the Member, certified return receipt requested, regarding implications of his or her actions.  DCH recommends that this notice be delivered within ten (10) Business Days of the Member’s action.

4.2.2.4  
If the Member has demonstrated abusive or threatening behavior as defined by DCH, only one (1) written attempt to resolve the difficulty is required.

4.2.2.5  
The Contractor shall cite to DCH or its Agent at least one (1) acceptable reason for Disenrollment outlined in Section 4.2.3 before requesting Disenrollment of the Member.

4.2.2.6  
The Contractor shall submit Disenrollment requests to DCH or its Agent and the Contractor shall honor all Disenrollment determinations made by DCH or its Agent.  DCH’s decision on the matter shall be final, conclusive and not subject to appeal.

4.2.3
Acceptable Reasons for Disenrollment Investigation Requests by Contractor

 
4.2.3.1
The Contractor may request Disenrollment if:

4.2.3.1.1  
The Member demonstrates a pattern of disruptive or abusive behavior that could be construed as non-compliant and is not caused by a presenting illness;

4.2.3.1.2  
The Member’s Utilization of services is Fraudulent or abusive;


4.2.3.1.3  
The Member has moved out of the Service Region;


4.2.3.1.4  
The Member is placed in a long-term care nursing facility, State institution, or intermediate care facility for the mentally retarded;

4.2.3.1.5  
The Member’s Medicaid eligibility category changes to a category ineligible for GF, and/or the Member otherwise becomes ineligible to participate in GF.   Disenrollments due to Member eligibility will follow the normal monthly process as described in Section 2.4.3.  Disenrollments will be processed as of the date that the member eligibility category actually changes and will not be made retroactive, regardless of the effective date of the new eligibility category. Note exception when SSI members are hospitalized.

4.2.3.1.6  
The Member has any other condition as so defined by DCH; or

4.2.3.1.7  
The Member has died, been incarcerated, or moved out of State, thereby making them ineligible for Medicaid.

4.2.4
Unacceptable Reasons for Disenrollment Requests by Contractor

 
4.2.4.1
The Contractor shall not request Disenrollment of a Member for discriminating reasons, including:

4.2.4.1.1  
Adverse changes in a Member’s health status;

4.2.4.1.2   Missed appointments;

4.2.4.1.3  
Utilization of medical services;

4.2.4.1.4   Diminished mental capacity;

4.2.4.1.5   Pre-existing medical condition;

4.2.4.1.6  
Uncooperative or disruptive behavior resulting from his or her special needs; or

4.2.4.1.7  
Lack of compliance with the treating physician’s plan of care.


 
4.2.4.2
The Contractor shall not request Disenrollment because of the Member’s attempt to exercise his or her rights under the Grievance System.

 
4.2.4.3
The request of one PCP to have a Member assigned to a different Provider shall not be sufficient cause for the Contractor to request that the Member be disenrolled from the plan.  Rather, the Contractor shall utilize its PCP assignment process to assign the Member to a different and available PCP.

4.3  
MEMBER SERVICES

4.3.1
General Provisions

 
4.3.1.1
The Contractor shall ensure that Members are aware of their rights and responsibilities, the role of PCPs, how to obtain care, what to do in an emergency or urgent medical situation, how to request a Grievance, Appeal, or Administrative Law Hearings, and how to report suspected Fraud and Abuse.  The Contractor shall convey this information via written materials and via telephone, internet, and face-to-face communications that allow the Members to submit questions and receive responses from the Contractor.

4.3.2
Requirements for Written Materials

 
4.3.2.1
The Contractor shall make all written materials available in alternative formats and in a manner that takes into consideration the Member’s special needs, including those who are visually impaired or have limited reading proficiency.  The Contractor shall notify all Members and Potential Members that information is available in alternative formats and how to access those formats.

 
4.3.2.2
The Contractor shall make all written information available in English, Spanish and all other prevalent non-English languages, as defined by DCH.  For the purposes of this Contract, prevalent means a non-English language spoken by a significant number or percentage of Medicaid and PeachCare for Kids eligible individuals in the State.

 
4.3.2.3
All written materials distributed to Members shall include a language block, printed in Spanish and all other prevalent non-English languages, that informs the Member that the document contains important information and directs the Member to call the Contractor to request the document in an alternative language or to have it orally translated.

4.3.2.4  
All written materials shall be worded such that they are understandable to a person who reads at the fifth (5 th ) grade level.  Suggested reference materials to determine whether this requirement is being met are:

 
4.3.2.4.1
Fry Readability Index;

4.3.2.4.2  
PROSE The Readability Analyst (software developed by Education Activities, Inc.);

4.3.2.4.3  
Gunning FOG Index;

4.3.2.4.4  
McLaughlin SMOG Index;

4.3.2.4.5  
The Flesch-Kincaid Index; or

4.3.2.4.6  
Other word processing software approved by DCH.

 
4.3.2.5
The Contractor shall provide written notice to DCH of any changes to any written materials provided to the Members.  Written notice shall be provided at least thirty (30) Calendar Days before the effective date of the change.

 
4.3.2.6
All written materials, including information for the Web site, must be submitted to DCH for approval before being distributed.

4.3.3
Member Handbook Requirements

 
4.3.3.1
The Contractor shall mail to all newly enrolled Members a Member Handbook within ten (10) Calendar Days of receiving the notice of enrollment from DCH or its Agent.  The Contractor shall mail to all enrolled Members a Member Handbook at least annually thereafter.

 
4.3.3.2
Pursuant to the requirements set forth in 42 CFR 438.10, the Member Handbook shall include, but not be limited to:

4.3.3.2.1  
A table of contents;

4.3.3.2.2  
Information about the roles and responsibilities of the Member (this information to be supplied by DCH);

4.3.3.2.3  
Information about the role of the PCP;

4.3.3.2.4  
Information about choosing a PCP;

4.3.3.2.5  
Information about what to do when family size changes;

4.3.3.2.6  
Appointment procedures;

4.3.3.2.7  
Information on Benefits and services, including a description of all available GF Benefits and services;

4.3.3.2.8  
Information on how to access services, including Health Check services, non-emergency transportation (NET) services, and maternity and family planning services;

4.3.3.2.9  
An explanation of any service limitations or exclusions from coverage;

4.3.3.2.10  
A notice stating that the Contractor shall be liable only for those services authorized by the Contractor;

4.3.3.2.11  
Information on where and how Members may access Benefits not available from or not covered by the Contractor;

4.3.3.2.12  
The Medical Necessity definition used in determining whether services will be covered;

4.3.3.2.13  
A description of all pre-certification, prior authorization or other requirements for treatments and services;

4.3.3.2.14  
The policy on Referrals for specialty care and for other Covered Services not furnished by the Member’s PCP;

4.3.3.2.15  
Information on how to obtain services when the Member is out of the Service Region and for after-hours coverage;

4.3.3.2.16  
Cost-sharing;

4.3.3.2.17  
The geographic boundaries of the Service Regions;

4.3.3.2.18  
Notice of all appropriate mailing addresses and telephone numbers to be utilized by Members seeking information or authorization, including an inclusion of the Contractor’s toll-free telephone line and Web site;

4.3.3.2.19  
A description of Utilization Review policies and procedures used by the Contractor;

4.3.3.2.20  
A description of Member rights and responsibilities as described in Section 4.3.4;

4.3.3.2.21  
The policies and procedures for Disenrollment;

4.3.3.2.22  
Information on Advance Directives;

4.3.3.2.23  
A statement that additional information, including information on the structure and operation of the CMO plan and physician incentive plans, shall be made available upon request;

4.3.3.2.24  
Information on the extent to which, and how, after-hours and emergency coverage are provided, including the following:

i.  
What constitutes an Urgent and Emergency Medical Condition, Emergency Services, and Post-Stabilization Services;

ii.  
The fact that Prior Authorization is not required for Emergency Services;

iii.  
The process and procedures for obtaining Emergency Services, including the use of the 911 telephone systems or its local equivalent;

iv.  
The locations of any emergency settings and other locations at which Providers and hospitals furnish Emergency Services and Post-Stabilization Services covered herein; and

v.  
The fact that a Member has a right to use any hospital or other setting for Emergency Services;

 
4.3.3.2.25
Information on the Grievance Systems policies and procedures, as described in Section 4.14 of this Contract.  This description must include the following:

i.  
The right to file a Grievance and Appeal with the Contractor;

ii.  
The requirements and timeframes for filing a Grievance or Appeal with the Contractor;

iii.  
The availability of assistance in filing a Grievance or Appeal with the Contractor;

iv.  
The toll-free numbers that the Member can use to file a Grievance or an Appeal with the Contractor by phone;

v.  
The right to a State Administrative Law Hearing, the method for obtaining a hearing, and the rules that govern representation at the hearing;

vi.  
Notice that if the Member files an Appeal or a request for a State Administrative Law Hearing within the timeframes specified for filing, the Member may be required to pay the cost of services furnished while the Appeal is pending, if the final decision is adverse to the Member; and

vii.  
Any Appeal rights that the State chooses to make available to Providers to challenge the failure of the Contractor to cover a service.

 
4.3.3.3
The Contractor shall submit to DCH for review and approval any changes and edits to the Member Handbook at least thirty (30) Calendar Days before the effective date of change.

4.3.4
Member Rights

4.3.4.1  
The Contractor shall have written policies and procedures regarding the rights of Members and shall comply with any applicable federal and State laws and regulations that pertain to Member rights.  These rights shall be included in the Member Handbook.  At a minimum, said policies and procedures shall specify the Member’s right to:

4.3.4.1.1  
Receive information pursuant to 42 CFR 438.10;

4.3.4.1.2  
Be treated with respect and with due consideration for the Member’s dignity and privacy;

4.3.4.1.3  
Have all records and medical and personal information remain confidential;

4.3.4.1.4  
Receive information on available treatment options and alternatives, presented in a manner appropriate to the Member’s Condition and ability to understand;

4.3.4.1.5  
Participate in decisions regarding his or her Health Care, including the right to refuse treatment;

4.3.4.1.6  
Be free from any form of restraint or seclusion as a means of coercion, discipline, convenience or retaliation, as specified in other federal regulations on the use of restraints and seclusion;

4.3.4.1.7  
Request and receive a copy of his or her Medical Records pursuant to 45 CFR 160 and 164, subparts A and E, and request to amend or correct the record as specified in 45 CFR 164.524 and 164.526;

4.3.4.1.8  
Be furnished Health Care services in accordance with 42 CFR 438.206 through 438.210;

4.3.4.1.9  
Freely exercise his or her rights, including those related to filing a Grievance or Appeal, and that the exercise of these rights will not adversely affect the way the Member is treated;

4.3.4.1.10  
Not be held liable for the Contractor’s debts in the event of insolvency; not be held liable for the Covered Services provided to the Member for which DCH does not pay the Contractor; not be held liable for Covered Services provided to the Member for which DCH or the CMO plan does not pay the Health Care Provider that furnishes the services; and not be held liable for payments of Covered Services furnished under a contract, Referral, or other arrangement to the extent that those payments are in excess of amount the Member would owe if the Contractor provided the services directly; and

4.3.4.1.11  
Only be responsible for cost sharing in accordance with 42 CFR 447.50 through 42 CFR 447.60 and Attachment K of this Contract.

4.3.5
Provider Directory

4.3.5.1  
The Contractor shall mail via surface mail a Provider Directory to all new Members within ten (10) Calendar Days of receiving the notice of Enrollment from DCH or the State’s Agent.

 
4.3.5.2
The Provider Directory shall include names, locations, office hours, telephone numbers of, and non-English languages spoken by, current Contracted Providers.  This includes, at a minimum, information on PCPs, specialists, dentists, pharmacists, FQHCs and RHCs, mental health and substance abuse Providers, and hospitals.  The Provider Directory shall also identify Providers that are not accepting new patients.

 
4.3.5.3
The Contractor shall submit the Provider Directory to DCH for review and prior approval within sixty (60) Calendar Days of Contract Award and as updated thereafter.

4.3.5.4  
The Contractor shall up-date and amend the Provider Directory on its Web site within five (5) Business Days of any changes, produce and distribute quarterly up-dates to all Members, and re-print the Provider Directory and distribute to all Members at least once per year.

4.3.5.5  
At least once per month, the Contractor shall submit to DCH and its Agent any changes and edits to the Provider Directory.  Such changes shall be submitted electronically in a format to be determined by DCH.

4.3.5.6  
The Contractor shall post on its website a searchable list of all providers with which the care management organization has contracted. At a minimum, this list shall be searchable by provider name, specialty, and location.

4.3.6
Member Identification (ID) Card

 
4.3.6.1
The Contractor shall mail via surface mail a Member ID Card to all new Members according to the following timeframes:

 
4.3.6.1.1  
Within ten (10) Calendar Days of receiving the notice of Enrollment from DCH or the Agent for Members who have selected a CMO plan and a PCP;

 
4.3.6.1.2
Within ten (10) Calendar Days of PCP assignment or selection for Members that are Auto-Assigned to the CMO plan.

 
4.3.6.2  
The Member ID Card must, at a minimum, include the following information:

4.3.6.2.1  
The Member’s name;

4.3.6.2.2  
The Member’s Medicaid or PeachCare for Kids identification number;

4.3.6.2.3  
The PCP’s name, address, and telephone numbers (including after-hours number if different from business hours number);

4.3.6.2.4  
The name and telephone number(s) of the Contractor;

4.3.6.2.5  
The Contractor’s twenty-four (24) hour, seven (7) day a week toll-free Member services telephone number;

4.3.6.2.6  
Instructions for emergencies; and

4.3.6.2.7  
Includes minimum or instructions to facilitate the submission of a claim by a provider.

 
4.3.6.3
The Contractor shall reissue the Member ID Card within ten (10) Calendar Days of notice if a Member reports a lost card, there is a Member name change, the PCP changes, or for any other reason that results in a change to the information disclosed on the Member ID Card.

 
4.3.6.4
The Contractor shall submit a front and back sample Member ID Card to DCH for review and approval within sixty (60) Calendar Days of Contract Award and as updated thereafter.
 
 

4.3.7
Toll-free Member Services Line

4.3.7.1  
The Contractor shall operate a toll-free telephone line to respond to Member questions, comments and inquiries.

4.3.7.2  
 The Contractor shall develop Telephone Line Policies and Procedures that address staffing, personnel, hours of operation, access and response standards, monitoring of calls via recording or other means, and compliance with standards.

4.3.7.3  
The Contractor shall submit these Telephone Line Policies and Procedures, including performance standards pursuant to Section 4.3.7.7, to DCH for review and approval within sixty (60) Calendar Days of Contract Award and as updated thereafter.


4.3.7.4  
The telephone line shall handle calls from non-English speaking callers, as well as calls from Members who are hearing impaired.

4.3.7.5  
The Contractor’s call center systems shall have the capability to track call management metrics identified in Attachment L.

 
4.3.7.6
The telephone line shall be fully staffed between the hours of 7:00 a.m. and 7:00 p.m. EST, Monday through Friday, excluding State holidays.  The telephone line staff shall be trained to accurately respond to Member questions in all areas, including, but not limited to, Covered Services, the provider network, and non-emergency transportation (NET).

 
4.3.7.7
The Contractor shall develop performance standards and monitor Telephone Line performance by recording calls and employing other monitoring activities.  At a minimum, the standards shall require that, on a monthly basis, eighty percent (80%) of calls are answered by a person within thirty (30) seconds, the Blocked Call rate does not exceed one percent (1%), and the rate of Abandoned Calls does not exceed five percent (5%).

 
4.3.7.8
The Contractor shall have an automated system available between the hours of 7:00 p.m. and 7:00 a.m. EST Monday through Friday and at all hours on weekends and holidays.  This automated system must provide callers with operating instructions on what to do in case of an emergency and shall include, at a minimum, a voice mailbox for callers to leave messages.  The Contractor shall ensure that the voice mailbox has adequate capacity to receive all messages.  A Contractor’s Representative shall return messages on the next Business Day.

 
4.3.7.9
The Contractor shall develop Call Center Quality Criteria and Protocols to measure and monitor the accuracy of responses and phone etiquette as it relates to the Toll-free Telephone Line.  The Contractor shall submit the Call Center Quality Criteria and Protocols to DCH for review and approval within sixty (60) Calendar Days of Contract Award and annually with updates thereafter.

4.3.8
Internet Presence/Web Site

 
4.3.8.1
The Contractor shall provide general and up-to-date information about the CMO plan’s program, its Provider network, its customer services, and its Grievance and Appeals Systems on its Web site.

 
4.3.8.2
The Contractor shall maintain a Member portal that allows Members to access a searchable Provider Directory that shall be updated within five (5) Business Days upon changes to the Provider network.

 
4.3.8.3
The Web site must have the capability for Members to submit questions and comments to the Contractor and for members to receive responses.

 
4.3.8.4
The Web site must comply with the marketing policies and procedures and with requirements for written materials described in this Contract and must be consistent with applicable State and federal laws.

 
4.3.8.5
In addition to the specific requirements outlined above, the Contractor’s Web site shall be functionally equivalent, with respect to functions described in this Contract, to the Web site maintained by the State’s Medicaid fiscal agent ( www.ghp.georgia.gov ).

 
4.3.8.6
The Contractor shall submit Web site screenshots to DCH for review and approval within sixty (60) Calendar Days of Contract Award and as updated thereafter.

4.3.9
Cultural Competency

 
4.3.9.1
In accordance with 42 CFR 438.206, the Contractor shall have a comprehensive written Cultural Competency Plan describing how the Contractor will ensure that services are provided in a culturally competent manner to all Members, including those with limited English proficiency.  The Cultural Competency Plan must describe how the Providers, individuals and systems within the CMO plan will effectively provide services to people of all cultures, races, ethnic backgrounds and religions in a manner that recognizes values, affirms and respects the worth of the individual Members and protects and preserves the dignity of each.

 
4.3.9.2
The Contractor shall submit the Cultural Competency Plan to DCH for review and approval within sixty (60) Calendar Days of Contract Award and as updated thereafter.

 
4.3.9.3
The Contractor may distribute a summary of the Cultural Competency Plan to the In-Network Providers if the summary includes information on how the Provider may access the full Cultural Competency Plan on the Web site.  This summary shall also detail how the Provider can request a hard copy from the CMO at no charge to the Provider.

4.3.10
Translation Services

 
4.3.10.1
The Contractor is required to provide oral translation services of information to any Member who speaks any non-English language regardless of whether a Member speaks a language that meets the threshold of a Prevalent Non-English Language.  The Contractor is required to notify its Members of the availability of oral interpretation services and to inform them of how to access oral interpretation services.  There shall be no charge to the Member for translation services.

4.3.11
Reporting Requirements

4.3.11.1  
The Contractor shall submit monthly Telephone and Internet Activity Reports to DCH as described in Section 4.18.3.1.

4.4  
MARKETING

4.4.1
Prohibited Activities

4.4.1.1  
The Contractor is prohibited from engaging in the following activities:

4.4.1.1.1  
Directly or indirectly engaging in door-to-door, telephone, or other Cold-Call Marketing activities to Potential Members;

4.4.1.1.2  
Offering any favors, inducements or gifts, promotions, and/or other insurance products that are designed to induce Enrollment in the Contractor’s plan, and that are not health related and/or worth more than $10.00 cash;

4.4.1.1.3  
Distributing information plans and materials that contain statements that DCH determines are inaccurate, false, or misleading.  Statements considered false or misleading include, but are not limited to, any assertion or statement (whether written or oral) that the recipient must enroll in the Contractor’s plan in order to obtain Benefits or in order to not lose Benefits or that the Contractor’s plan is endorsed by the federal or State government, or similar entity; and

4.4.1.1.4  
Distributing information or materials that, according to DCH, mislead or falsely describe the Contractor’s Provider network, the participation or availability of network Providers, the qualifications and skills of network Providers (including their bilingual skills); or the hours and location of network services.

4.4.2
Allowable Activities

4.4.2.1  
The Contractor shall be permitted to perform the following marketing activities:

4.4.2.1.1  
Distribute general information through mass media (i.e. newspapers, magazines and other periodicals, radio, television, the Internet, public transportation advertising, and other media outlets);

4.4.2.1.2  
Make telephone calls, mailings and home visits only to Members  currently enrolled in the Contractor’s plan, for the sole purpose of educating them about services offered by or available through the Contractor;

4.4.2.1.3  
Distribute brochures and display posters at Provider offices and clinics that inform patients that the clinic or Provider is part of the CMO plan’s Provider network, provided that all CMO plans in which the Provider participates have an equal opportunity to be represented; and

4.4.2.1.4  
Attend activities that benefit the entire community such as health fairs or other health education and promotion activities.

4.4.2.2  
If the Contractor performs an allowable activity, the Contractor shall conduct these activities in the entire Service Region as defined by this Contract.

4.4.2.3  
All materials shall comply with the information requirements in 42 CFR 438.10 and detailed in Section 4.3.2 of this Contract.

4.4.3
State Approval of Materials

 
                       The Contractor shall submit a detailed description of its Marketing Plan and copies of all Marketing Materials (written and oral) it or its Subcontractors plan to distribute to DCH for review and approval within sixty (60) Calendar Days of Contract Award and as updated thereafter.

4.4.3.1  
This requirement includes, but is not limited to posters, brochures, Web sites, and any materials that contain statements regarding the benefit package and Provider network-related materials.  Neither the Contractor nor its Subcontractors shall distribute any marketing materials without prior, written approval from DCH.

4.4.3.2  
The Contractor shall submit any changes to previously approved marketing materials and receive approval from DCH of the changes before distribution.

4.4.4
Provider Marketing Materials

 
4.4.4.1
The Contractor shall collect from its Providers any Marketing Materials they intend to distribute and submit these to DCH for review and approval prior to distribution.

4.5  
COVERED BENEFITS AND SERVICES

4.5.1
Included Services

4.5.1.1  
The Contractor shall at a minimum provide Medically Necessary services and Benefits as outlined below, and pursuant to the Georgia State Medicaid Plan, and the Georgia Medicaid Policies and Procedures Manual.  Such Medically Necessary services shall be furnished in an amount, duration, and scope that is no less than the amount, duration, and scope for the same services furnished to recipients under Fee-for-Service Medicaid.  The Contractor may not arbitrarily deny or reduce the amount, duration or scope of a required service solely because of the diagnosis, type of illness or Condition.

4.5.1.2                                
SERVICE
COVERAGE LIMITATIONS
Ambulatory Surgical Services
 
Audiology Services
Not covered for Members age 21 and older.  Available under EPSDT as part of a written service plan.
Childbirth Education Services
 
Dental Services
Preventive, diagnostic and treatment services provided to Members under age 21.  Emergency Services only for Members age 21 and older.
Durable Medical Equipment
 
Early and Periodic Screening, Diagnostic, and Treatment Services
 
Emergency Transportation Services
 
Emergency Services
 
Family Planning Services and Supplies
 
Federally Qualified Health Center Services
Ambulatory services such as dental services are subject to any limitations applicable to the specific ambulatory service.
Home Health Services
Not covered:  social services, chore services, meals on wheels, audiology services.
Hospice Services
Available to Members certified as being terminally ill and having a medical prognosis of life expectancy of six (6) months or less.
Inpatient Hospital Services
Psychiatric hospitalizations are covered for a maximum of 30 days per treatment episode
Laboratory and Radiological Services
Not covered: portable X-ray services; services provided in facilities not meeting the definition of an independent laboratory or X-ray facility; services or procedures referred to another testing facility; services furnished by a State or public laboratory; services or procedures performed by a facility not certified to perform them.
Mental Health Services
Community Mental Health Rehabilitation services are only available as part of a written service plan.
Nurse Midwife Services
 
Nurse Practitioner Services
 
Nursing Facility Services
Not covered:  Long-term nursing facility (over 30 Consecutive Days)
Obstetrical Services
 
Occupational Therapy Services
These services are covered for children under age 21 as medically necessary.
 
Services for adults 21 and older are covered when medically necessary for short term rehabilitation.
Optometric Services
Not covered for Members age 21 and older:  routine refractive services and optical devices.
Orthotic and Prosthetic Services
Not covered for Members age 21 and older:  orthopedic shoes and supportive devices for the feet which are not an integral part of a leg brace; hearing aids and accessories.
Oral Surgery
 
Outpatient Hospital Services
 
Pharmacy Services
Not covered:  certain outpatient drugs pursuant to Section 1927(d) of the Social Security Act.  Additionally, certain over the counter (OTC) drugs must be included, pursuant to the Georgia State Policies and Procedures Manual.
Physical Therapy Services
These services are covered for children under age 21 as medically necessary.
 
Services for adults 21 and older are covered when medically necessary for short term rehabilitation.
Physician Services
 
Podiatric Services
Not covered:  services for flatfoot; subluxation; routine foot care, supportive devices; vitamin B-12 injections.
Pregnancy-Related Services
 
Private Duty Nursing Services
 
Rural Health Clinic Services
 
Speech Therapy Services
These services are covered for children under age 21 as medically necessary.
 
Services for adults 21 and older are covered when medically necessary for short term rehabilitation.
Substance Abuse Treatment Services (Inpatient)
Substance abuse treatment, inpatient and rehabilitative, are covered as part of a written service plan.
Swing Bed Services
 
Targeted Case Management
Covered for pregnant women under age 21 and other pregnant women at risk for adverse outcomes; infants and toddlers with established risk for developmental delay.
Transplants
Not covered for Members age 21 and older: heart, lung and heart/lung transplants.


4.5.2  
Individuals with Disabilities Education Act (IDEA) Services

4.5.2.1  
For Members up to and including age three (3), the Contractor shall be responsible for Medically Necessary IDEA services provided pursuant to an Individualized Family Service Plan (IFSP) or Individualized Service Plan (IEP).

4.5.2.2  
For Members age four (4) and older, the Contractor shall not be responsible for Medically Necessary IDEA services provided pursuant to an IEP or IFSP.  Such services shall remain in FFS Medicaid.

4.5.2.2.1  
The Contractor shall be responsible for all other Medically Necessary covered services.

4.5.3  
Enhanced Services

 
4.5.3.1
In addition to the Covered Services provided above, the Contractor shall do the following:

4.5.3.1.1  
Place strong emphasis on programs to enhance the general health and well-being of Members;

4.5.3.1.2  
Make health promotion materials available to Members;

4.5.3.1.3  
Participate in community-sponsored health fairs; and

4.5.3.1.4  
Provide education to Members, families and other Health Care Providers about early intervention and management strategies for various illnesses.

 
4.5.3.2
The Contractor shall not charge a Member for participating in health education services that are defined as either enhanced or Covered Services.

4.5.4
Medical Necessity

 
4.5.4.1
Based upon generally accepted medical practices in light of Conditions at the time of treatment, Medically Necessary services are those that are:

4.5.4.1.1  
Appropriate and consistent with the diagnosis of the treating Provider and the omission of which could adversely affect the eligible Member’s medical Condition;

4.5.4.1.2  
Compatible with the standards of acceptable medical practice in the community;

4.5.4.1.3  
Provided in a safe, appropriate, and cost-effective setting given the nature of the diagnosis and the severity of the symptoms;

4.5.4.1.4  
Not provided solely for the convenience of the Member or the convenience of the Health Care Provider or hospital; and

4.5.4.1.5  
Not primarily custodial care unless custodial care is a covered service or benefit under the Members evidence of coverage.

 
4.5.4.2
There must be no other effective and more conservative or substantially less costly treatment, service and setting available.

 
4.5.4.3
For children under 21, the Contractor is required to provide medically necessary services to correct or ameliorate physical and behavioral health disorders, a defect, or a condition identified in an EPSDT (Health Check) screening, regardless whether those services are included in the State Plan, but are otherwise allowed pursuant to 1905 (a) of the Social Security Act. See Diagnostic and Treatment, Section 4.7.5.2.

4.5.5
Experimental, Investigational or Cosmetic Procedures

 
4.5.5.1
Pursuant to the Georgia State Medicaid Plan and the Georgia Medicaid Policies and Procedures Manual, in no instance shall the Contractor cover experimental, investigational or cosmetic procedures.

4.5.6
Moral or Religious Objections

 
4.5.6.1
The Contractor is required to provide and reimburse for all Covered Services.  If, during the course of the Contract period, pursuant to 42 CFR 438.102, the Contractor elects not to provide, reimburse for, or provide coverage of a counseling or Referral service because of an objection on moral or religious grounds, the Contractor shall notify:

4.5.6.1.1  
DCH within one hundred and twenty (120) Calendar Days prior to adopting the policy with respect to any service;

4.5.6.1.2  
Members within ninety (90) Calendar Days after adopting the policy with respect to any service; and

4.5.6.1.3  
Members and Potential Members before and during Enrollment.

 
4.5.6.2.
The Contractor acknowledges that such objection will be grounds for recalculation of rates paid to the Contractor.


4.6  
SPECIAL COVERAGE PROVISIONS

4.6.1
Emergency Services

4.6.1.1  
Emergency Services shall be available twenty-four (24) hours a day, seven (7) Days a week to treat an Emergency Medical Condition.

4.6.1.2  
An Emergency Medical Condition shall not be defined or limited based on a list of diagnoses or symptoms. An Emergency Medical Condition is a medical or mental health Condition manifesting itself by acute symptoms of sufficient severity (including severe pain) that a prudent layperson, who possesses an average knowledge of health and medicine, could reasonably expect the absence of immediate medical attention to result in the following:

4.6.1.2.1  
Placing the physical or mental health of the individual (or, with respect to a pregnant woman, the health of the woman or her unborn child) in serious jeopardy;

4.6.1.2.2  
Serious impairment to bodily functions;

4.6.1.2.3  
Serious dysfunction of any bodily organ or part;

4.6.1.2.4  
Serious harm to self or others due to an alcohol or drug abuse emergency;

4.6.1.2.5  
Injury to self or bodily harm to others; or

4.6.1.2.6  
With respect to a pregnant woman having contractions: (i) that there is adequate time to effect a safe transfer to another hospital before delivery, or (ii) that transfer may pose a threat to the health or safety of the woman or the unborn child.

 
4.6.1.3
The Contractor shall provide payment for Emergency Services when furnished by a qualified Provider, regardless of whether that Provider is in the Contractor’s network.  These services shall not be subject to prior authorization requirements.  The Contractor shall be required to pay for all Emergency Services that are Medically Necessary until the Member is stabilized.  The Contractor shall also pay for any screening examination services conducted to determine whether an Emergency Medical Condition exists.

 
4.6.1.4
The Contractor shall base coverage decisions for Emergency Services on the severity of the symptoms at the time of presentation and shall cover Emergency Services when the presenting symptoms are of sufficient severity to constitute an Emergency Medical Condition in the judgment of a prudent layperson.

 
4.6.1.5
The attending emergency room physician, or the Provider actually treating the Member, is responsible for determining when the Member is sufficiently stabilized for transfer or discharge, and that determination is binding on the Contractor, who shall be responsible for coverage and payment.  The Contractor, however, may establish arrangements with a hospital whereby the Contractor may send one of its own physicians with appropriate emergency room privileges to assume the attending physician’s responsibilities to stabilize, treat, and transfer the Member, provided that such arrangement does not delay the provision of Emergency Services.

 
4.6.1.6
The Contractor shall not retroactively deny a Claim for an emergency screening examination because the Condition, which appeared to be an Emergency Medical Condition under the prudent layperson standard, turned out to be non-emergency in nature.  If an emergency screening examination leads to a clinical determination by the examining physician that an actual Emergency Medical Condition does not exist, then the determining factor for payment liability shall be whether the Member had acute symptoms of sufficient severity at the time of presentation.  In this case, the Contractor shall pay for all screening and care services provided.  Payment shall be at either the rate negotiated under the Provider Contract, or the rate paid by DCH under the Fee for Service Medicaid program.

 
4.6.1.7
The Contractor may establish guidelines and timelines for submittal of notification regarding provision of emergency services, but, the Contractor shall not refuse to cover an Emergency Service based on the emergency room Provider, hospital, or fiscal agent’s failure to notify the Member’s PCP, CMO plan representative, or DCH of the Member’s screening and treatment within said timeframes.

 
4.6.1.8
When a representative of the Contractor instructs the Member to seek Emergency Services the Contractor shall be responsible for payment for the Medical Screening examination and for other Medically Necessary Emergency Services, without regard to whether the Condition meets the prudent layperson standard.

 
4.6.1.9
The Member who has an Emergency Medical Condition shall not be held liable for payment of subsequent screening and treatment needed to diagnose the specific Condition or stabilize the patient.

 
4.6.1.10
Once the Member’s Condition is stabilized, the Contractor may require Pre-Certification for hospital admission or Prior Authorization for follow-up care.

4.6.2
Post-Stabilization Services

 
4.6.2.1
The Contractor shall be responsible for providing Post-Stabilization care services twenty-four (24) hours a day, seven (7) days a week, both inpatient and outpatient, related to an Emergency Medical Condition, that are provided after a Member is stabilized in order to maintain the stabilized Condition, or, pursuant to 42 CFR 438.114(e), to improve or resolve the Member’s Condition.

 
4.6.2.2
The Contractor shall be responsible for payment for Post-Stabilization Services that are Prior Authorized or Pre-Certified by an In-Network Provider or organization representative, regardless of whether they are provided within or outside the Contractor’s network of Providers.

 
4.6.2.3
The Contractor is financially responsible for Post-Stabilization Services obtained from any Provider, regardless of whether they are within or outside the Contractor’s Provider network that are administered to maintain the Member’s stabilized Condition for one (1) hour while awaiting response on a Pre-Certification or Prior Authorization request.

 
4.6.2.4
The Contractor is financially responsible for Post-Stabilization Services obtained from any Provider, regardless of whether they are within or outside the Contractor’s Provider network, that are not prior authorized by a CMO plan Provider or organization representative but are administered to maintain, improve or resolve the Member’s stabilized Condition if:

 
4.6.2.4.1
The Contractor does not respond to the Provider’s request for pre-certification or prior authorization within one (1) hour;

 
4.6.2.4.2
The Contractor cannot be contacted; or

 
4.6.2.4.3
The Contractor’s Representative and the attending physician cannot reach an agreement concerning the Member’s care and a CMO plan physician is not available for consultation.  In this situation the Contractor shall give the treating physician the opportunity to consult with an In-Network physician and the treating physician may continue with care of the Member until a CMO plan physician is reached or one of the criteria in Section 4.6.2.5 are met.

 
4.6.2.5
The Contractor’s financial responsibility for Post-Stabilization Services it has not approved will end when:

4.6.2.5.1  
An In-Network Provider with privileges at the treating hospital assumes responsibility for the Member’s care;

 
4.6.2.5.2
An In-Network Provider assumes responsibility for the Member’s care through transfer;

 
4.6.2.5.3
The Contractor’s Representative and the treating physician reach an agreement concerning the Member’s care; or

 
4.6.2.5.4
The Member is discharged.

 
4.6.2.6
In the event the Member receives Post-Stabilization Services from a Provider outside the Contractor’s network, the Contractor is prohibited from charging the Member more than he or she would be charged if he or she had obtained the services through an In-Network Provider.

4.6.3
Urgent Care Services

 
4.6.3.1
The Contractor shall provide Urgent Care services as necessary.  Such services shall not be subject to Prior Authorization or Pre-Certification.

4.6.4
Family Planning Services

4.6.4.1  
The Contractor shall provide access to family planning services within the network.  In meeting this obligation, the Contractor shall make a reasonable effort to contract with all family planning clinics, including those funded by Title X of the Public Health Services Act, for the provision of family planning services.  The Contractor shall verify its efforts to contract with Title X Clinics by maintaining records of communication.  The Contractor shall not limit Members' freedom of choice for family planning services to In-Network Providers and the Contractor shall cover services provided by any qualified Provider regardless of whether the Provider is In-Network.  The Contractor shall not require a Referral if a Member chooses to receive family planning services and supplies from outside of the network.

4.6.4.2  
The Contractor shall inform Members of the availability of family planning services and must provide services to Members wishing to prevent pregnancies, plan the number of pregnancies, plan the spacing between pregnancies, or obtain confirmation of pregnancy.

4.6.4.3  
Family planning services and supplies include at a minimum:

4.6.4.3.1  
Education and counseling necessary to make informed choices and understand contraceptive methods;

4.6.4.3.2  
Initial and annual complete physical examinations;

4.6.4.3.3  
Follow-up, brief and comprehensive visits;

4.6.4.3.4  
Pregnancy testing;

4.6.4.3.5  
Contraceptive supplies and follow-up care;

4.6.4.3.6  
Diagnosis and treatment of sexually transmitted diseases; and

4.6.4.3.7  
Infertility assessment.

4.6.4.4  
The Contractor shall furnish all services on a voluntary and confidential basis, even if the Member is less than eighteen (18) years of age.

4.6.5
Sterilizations, Hysterectomies and Abortions

4.6.5.1  
In compliance with federal regulations, the Contractor shall cover sterilizations and hysterectomies, only if all of the following requirements are met:

4.6.5.1.1  
The Member is at least twenty-one (21) years of age at the time consent is obtained;

4.6.5.1.2  
The Member is mentally competent;

4.6.5.1.3  
The Member voluntarily gives informed consent in accordance with the State Policies and Procedures for Family Planning Clinic Services.  This includes the completion of all applicable documentation;

4.6.5.1.4  
At least thirty (30) Calendar Days, but not more than one hundred and eighty (180) Calendar Days, have passed between the date of informed consent and the date of sterilization, except in the case of premature delivery or emergency abdominal surgery.  A Member may consent to be sterilized at the time of premature delivery or emergency abdominal surgery, if at least seventy-two (72) hours have passed since informed consent for sterilization was signed.  In the case of premature delivery, the informed consent must have been given at least thirty (30) Calendar Days before the expected date of delivery (the expected date of delivery must be provided on the consent form);

4.6.5.1.5  
An interpreter is provided when language barriers exist.  Arrangements are to be made to effectively communicate the required information to a Member who is visually impaired, hearing impaired or otherwise disabled; and

4.6.5.1.6  
The Member is not institutionalized in a correctional facility, mental hospital or other rehabilitative facility.

4.6.5.2  
A hysterectomy shall be considered a Covered Service only if the following additional requirements are met:

 
4.6.5.2.1
The Member must be informed orally and in writing that the hysterectomy will render the individual permanently incapable of reproducing (this is not applicable if the individual was sterile prior to the hysterectomy or in the case of an emergency hysterectomy); and

4.6.5.2.2  
The Member must sign and date a “Patient’s Acknowledgement of Prior Receipt of Hysterectomy Information” form prior to the Hysterectomy.  Informed consent must be obtained regardless of diagnosis or age.

4.6.5.3  
Regardless of whether the requirements listed above are met, a hysterectomy shall not be covered under the following circumstances:

4.6.5.3.1  
If it is performed solely for the purpose of rendering a Member permanently incapable of reproducing;

4.6.5.3.2  
If there is more than one (1) purpose for performing the hysterectomy, but the primary purpose was to render the Member permanently incapable of reproducing; or

4.6.5.3.3  
If it is performed for the purpose of cancer prophylaxis.

4.6.5.4  
Abortions or abortion-related services performed for family planning purposes are not Covered Services.  Abortions are Covered Services if a Provider certifies that the abortion is medically necessary to save the life of the mother or if pregnancy is the result of rape or incest.  The Contractor shall cover treatment of medical complications occurring as a result of an elective abortion and treatments for spontaneous, incomplete, or threatened abortions and for ectopic pregnancies.

4.6.5.5  
The Contractor shall maintain documentation of all sterilizations, hysterectomies and abortions and provide documentation to DCH upon the request of DCH.

4.6.6
Pharmacy

 
4.6.6.1
The Contractor shall provide pharmacy services either directly or through a Pharmacy Benefits Manager (PBM).  The Contractor or its PBM may establish a drug formulary if the following minimum requirements are met:

4.6.6.1.1  
Drugs from each specific therapeutic drug class are included and are sufficient in amount, duration, and scope to meet Members’ medical needs;

4.6.6.1.2  
The only excluded drug categories are those permitted under section 1927(d) of the Social Security Act;

4.6.6.1.3  
A Pharmacy & Therapeutics Committee that advises and/or recommends formulary decisions; and

 
4.6.6.1.4
Over-the-counter medications specified in the Georgia State Medicaid Plan are included in the formulary.

 
4.6.6.2
The Contractor shall provide the formulary to DCH upon the request of DCH.

 
4.6.6.3
If the Contractor chooses to implement a mail-order pharmacy program, any such program must be accordance with State and federal law.

4.6.7
Immunizations

4.6.7.1  
The Contractor shall provide all Members under twenty-one (21) years of age with all vaccines and immunizations in accordance with the Advisory Committee on Immunization Practices (ACIP) guidelines.

4.6.7.2  
The Contractor shall ensure that all Providers use vaccines which have been made available, free of cost, under the Vaccine for Children (VFC) program for Medicaid children eighteen (18) years old and younger.  Immunizations shall be given in conjunction with Well-Child/Health Check care.

4.6.7.3  
The Contractor shall provide all adult immunizations specified in the Georgia Medicaid Policies and Procedures Manual.

4.6.7.4  
The Contractor shall report all immunizations to the Georgia Registry of Immunization Transactions and Services (GRITS) in a format to be determined by DCH.

4.6.8
Transportation

4.6.8.1  
The Contractor shall provide emergency transportation and shall not retroactively deny a Claim for emergency transportation to an emergency Provider because the Condition, which appeared to be an Emergency Medical Condition under the prudent layperson standard, turned out to be non-emergency in nature.

4.6.8.2  
The Contractor is not responsible for providing non-emergency transportation (NET) but the Contractor shall coordinate with the NET vendors for services required by Members.

4.6.9
Perinatal Services

 
4.6.9.1
The Contractor shall ensure that appropriate perinatal care is provided to women and newborn Members.  The Contractor shall have adequate capacity such that any new Member who is pregnant is able to have an initial visit with her Provider within fourteen (14) Calendar Days of Enrollment.  The Contractor shall have in place a system that provides, at a minimum, the following services:

4.6.9.1.1  
Pregnancy planning and perinatal health promotion and education for reproductive-age women;

4.6.9.1.2  
Perinatal risk assessment of non-pregnant women, pregnant and post-partum women, and newborns and children up to five (5) months of age;

4.6.9.1.3  
Childbirth education classes to all pregnant Members and their chosen partner.  Through these classes, expectant parents shall be encouraged to prepare themselves physically, emotionally, and intellectually for the childbirth experience.  The classes shall be offered at times convenient to the population served, in locations that are accessible, convenient and comfortable.  Classes shall be offered in languages spoken by the Members.

4.6.9.1.4  
Access to appropriate levels of care based on risk assessment, including emergency care;

4.6.9.1.5  
Transfer and care of pregnant women, newborns, and infants to tertiary care facilities when necessary;

4.6.9.1.6  
Availability and accessibility of OB/GYNs, anesthesiologists, and neonatologists capable of dealing with complicated perinatal problems; and

4.6.9.1.7  
Availability and accessibility of appropriate outpatient and inpatient facilities capable of dealing with complicated perinatal problems.

 
4.6.9.2
The Contractor shall provide inpatient care and professional services relating to labor and delivery for its pregnant/delivering Members, and neonatal care for its newborn Members at the time of delivery and for up to forty-eight (48) hours following an uncomplicated vaginal delivery and ninety-six (96) hours following an uncomplicated Caesarean delivery.

4.6.10
Parenting Education

 
4.6.10.1
In addition to individual parent education and anticipatory guidance to parents and guardians at preventive pediatric visits and Health Check screens, the Contractor shall offer or arrange for parenting skills education to expectant and new parents, at no cost to the Member.

 
4.6.10.2
The Contractor agrees to create effective ways to deliver this education, whether through classes, as a component of post-partum home visiting, or other such means.  The educational efforts shall include topics such as bathing, feeding (including breast feeding), injury prevention, sleeping, illness, when to call the doctor, when to use the emergency room, etc.  The classes shall be offered at times convenient to the population served, and in locations that are accessible, convenient and comfortable.  Convenience will be determined by DCH.  Classes shall be offered in languages spoken by the Members.

4.6.11
Mental Health and Substance Abuse

4.6.11.1  
The Contractor shall have written Mental Health and Substance Abuse Policies and Procedures that explain how they will arrange or provide for covered mental health and substance abuse services.  Such policies and procedures shall include Advance Directives.  The Contractor shall assure timely delivery of mental health and substance abuse services and coordination with other acute care services.

4.6.11.2  
Mental Health and Substance Abuse Policies and Procedures shall be submitted to DCH for approval within sixty (60) Calendar Days of Contract Award and as updated thereafter.

4.6.11.3  
The Contractor shall permit Members to self-refer to an In-Network Provider for an initial mental health or substance abuse visit but prior authorization may be required for subsequent visits.

4.6.12
Advance Directives

 
4.6.12.1
In compliance with 42 CFR 438.6 (i) (1)-(2) and 42 CFR 422.128, the Contractor shall maintain written policies and procedures for Advance Directives, including mental health advance directives.  Such Advance Directives shall be included in each Member’s medical record.  The Contractor shall provide these policies to all Members eighteen (18) years of age and older and shall advise Members of:

 
4.6.12.1.1
Their rights under the law of the State of Georgia, including the right to accept or refuse medical or surgical treatment and the right to formulate Advance Directives; and

 
4.6.12.1.2
The Contractor’s written policies respecting the implementation of those rights, including a statement of any limitation regarding the implementation of Advance Directives as a matter of conscience.

4.6.12.2  
The information must include a description of State law and must reflect changes in State laws as soon as possible, but no later than ninety (90) Calendar Days after the effective change.

4.6.12.3  
The Contractor’s information must inform Members that complaints may be filed with the State’s Survey and Certification Agency.

4.6.12.4  
The Contractor shall educate its staff about its policies and procedures on Advance Directives, situations in which Advance Directives may be of benefit to Members, and their responsibility to educate Members about this tool and assist them to make use of it.

4.6.12.5  
The Contractor shall educate Members about their ability to direct their care using this mechanism and shall specifically designate which staff Members and/or network Providers are responsible for providing this education.

4.6.13
Foster Care Forensic Exam

 
4.6.13.1
The Contractor shall provide a forensic examination to a Member that is less than eighteen (18) years of age that is placed outside the home in State custody.  Such exam shall be in accordance with State law and regulations.

4.6.14
Laboratory Services

 
4.6.14.1
The Contractor shall require all network laboratories to automatically report the Glomerular Filtration Rate (GFR) on any serum creatinine tests ordered by In-Network Providers.

4.6.15
Member Cost-Sharing

4.6.15.1  
The Contractor shall ensure that Providers collect Member co-payments as specified in Attachment K.

4.7  
EARLY AND PERIODIC SCREENING, DIAGNOSTIC AND TREATMENT (EPSDT) PROGRAM:  HEALTH CHECK

4.7.1
General Provisions

 
4.7.1.1
The Contractor shall provide EPSDT services (called Health Check services) to Medicaid children less than twenty-one (21) years of age and PeachCare for Kids children less than age nineteen (19) years of age (hereafter referred to as Health Check eligible children), in compliance with all requirements found below.

 
4.7.1.2
The Contractor shall comply with sections 1902(a)(43) and 1905(a)(4)(B) and 1905(r) of the Social Security Act and federal regulations at 42 CFR 441.50 that require EPSDT services to include outreach and informing, screening, tracking, and, diagnostic and treatment services.  The Contractor shall comply with all Health Check requirements pursuant to the Georgia Medicaid Policies and Procedures Manual.

 
4.7.1.3
The Contractor shall develop an EPSDT Plan that includes written policies and procedures for conducting outreach, informing, tracking, and follow-up to ensure compliance with the Health Check periodicity schedules.  The EPSDT Plan shall emphasize outreach and compliance monitoring for children and adolescents (young adults), taking into account the multi-lingual, multi-cultural nature of the GF population, as well as other unique characteristics of this population.  The plan shall include procedures for follow-up of missed appointments, including missed Referral appointments for problems identified through Health Check screens and exams.  The plan shall also include procedures for referral, tracking and follow up for annual dental examinations and visits.  The Contractor shall submit its EPSDT Plan to DCH for review and approval within sixty (60) Calendar Days of Contract Award and as updated thereafter.

4.7.2
Outreach and Informing

4.7.2.1  
The Contractor’s Health Check outreach and informing process shall include:

4.7.2.1.1  
The importance of preventive care;

4.7.2.1.2  
The periodicity schedule and the depth and breadth of services;

4.7.2.1.3  
How and where to access services, including necessary transportation and scheduling services; and

4.7.2.1.4  
A statement that services are provided without cost.

 
4.7.2.2
The Contractor shall inform its newly enrolled families with Health Check eligible children about the Health Check program within sixty (60) Calendar Days of Enrollment with the plan.  This requirement includes informing pregnant women and new mothers, either before or within seven (7) days after the birth of their children, that Health Check services are available.

 
4.7.2.3
The Contractor shall provide written notification to its families with Health Check eligible children when appropriate periodic assessments or needed services are due.  The Contractor shall coordinate appointments for care.  The Contractor shall follow up with families with Health Check eligible children that have failed to access Health Check screens and services after one hundred and twenty (120) Calendar Days of Enrollment in the CMO plan.

 
4.7.2.4
The Contractor shall provide to each PCP, on a monthly basis, a list of the PCP’s Health Check eligible children that have not had an encounter during the initial one hundred and twenty (120) Calendar Days of CMO plan Enrollment, and/or are not in compliance with the Health Check periodicity schedule.  The Contractor and/or the PCP shall contact the Members’ parents or guardians to schedule an appointment.

 
4.7.2.5
Informing may be oral (on the telephone, face-to-face, or films/tapes) or written and may be done by Contractor personnel or Health Care Providers.  All outreach and informing shall be documented and shall be conducted in non-technical language at or below a fifth (5 th )   grade reading level.  The Contractor shall use accepted methods for informing persons who are blind or deaf, or cannot read or understand the English language, in accordance with Section 4.3.2 of this Contract.

 
4.7.2.6
The Contractor may provide nominal, non-cash incentives (valued $10 or less) to Members to motivate compliance with periodicity schedules.

4.7.3
Screening

 
4.7.3.1
The Contractor is responsible for periodic screens in accordance with the State’s periodicity schedule.  Such screens must include all of the following:

4.7.3.1.1  
A comprehensive health and developmental history;

4.7.3.1.2  
Developmental assessment, including mental, emotional, and behavioral health development;

4.7.3.1.3  
Measurements (including head circumference for infants);

4.7.3.1.4  
An assessment of nutritional status;

4.7.3.1.5  
A comprehensive unclothed physical exam;

4.7.3.1.6  
Immunizations according to the Advisory Committee of Immunization Practices (ACIP);

4.7.3.1.7  
Certain laboratory tests (including the federally required blood lead screening);

4.7.3.1.8  
Anticipatory guidance and health education;

4.7.3.1.9  
Vision screening;

4.7.3.1.10  
Tuberculosis and lead risk screening;

4.7.3.1.11  
Hearing screening; and

4.7.3.1.12  
Dental and oral health assessment.

 
4.7.3.2
Lead screening is a required component of a Health Check screen and the Contractor shall implement a screening program for the presence of lead toxicity.  The screening program shall consist of two (2) parts:  verbal risk assessment (from thirty-six (36) to seventy-two (72) months of age), and blood lead screening.  Regardless of risk, the Contractor shall provide for a blood lead screening test for all Health Check eligible children at twelve (12) and twenty-four (24) months of age.  Children between twenty-four (24) months of age and seventy-two (72) months of age should receive a blood lead screening test if there is no record of a previous test.

 
4.7.3.3
The Contractor shall have a lead case management program for Health Check eligibles and their households when there is a positive blood lead test equal to or greater than ten (10) micrograms per deciliter.  The lead case management program shall include education, a written case management plan that includes all necessary referrals, coordination with other specific agencies, and aggressive pursuit of non-compliance with follow-up tests and appointments.

 
4.7.3.4
The Contractor shall have procedures for Referral to and follow up with oral health professionals, including annual dental examinations and services by an oral health professional.

 
4.7.3.5
The Contractor shall provide inter-periodic screens, which are screens that occur between the complete periodic screens and are Medically Necessary to determine the existence of suspected physical or mental illnesses or Conditions.  This includes at a minimum vision, hearing and dental services.

 
4.7.3.6
The Contractor shall provide Referrals for further diagnostic and/or treatment services to correct or ameliorate defects, and physical and mental illnesses and Conditions discovered by the Health Check screens.  Referral and follow up may be made to the Provider conducting the screening or to another Provider, as appropriate.

 
4.7.3.7
The Contractor shall provide an initial health and screening visit to all newly enrolled GF Health Check eligible children within ninety (90) Calendar Days and within twenty-four (24) hours of birth to all newborns.

 
4.7.3.8
Minimum Contractor compliance with the Health Check screening requirements, including blood lead screening and annual dental examinations and services, is an eighty percent (80%) screening rate, using the methodology prescribed by CMS to determine the screening rate .

4.7.4
Tracking

 
4.7.4.1
The Contractor shall establish a tracking system that provides information on compliance with Health Check requirements.  This system shall track, at a minimum, the following areas:

4.7.4.1.1  
Initial newborn Health Check visit occurring in the hospital;

4.7.4.1.2  
Periodic and preventive/well child screens and visits as prescribed by the periodicity schedule;

4.7.4.1.3  
Diagnostic and treatment services, including Referrals;

4.7.4.1.4  
Immunizations, lead, tuberculosis and dental services; and

4.7.4.1.5  
A reminder/notification system.

 
4.7.4.2
All information generated and maintained in the tracking system shall be consistent with Encounter Data requirements as specified elsewhere herein.

4.7.5
Diagnostic and Treatment Services

4.7.5.1  
If a suspected problem is detected by a screening examination as described above, the child shall be evaluated as necessary for further diagnosis.  This diagnosis is used to determine treatment needs.

 
4.7.5.2
Health Check requires coverage for all follow-up diagnostic and treatment services deemed Medically Necessary to ameliorate or correct a problem discovered during a Health Check screen.  Such Medically Necessary diagnostic and treatment services must be provided regardless of whether such services are covered by the State Medicaid Plan, as long as they are Medicaid-Covered Services as defined in Title XIX of the Social Security Act.  The Contractor shall provide Medically Necessary, Medicaid-covered diagnostic and treatment services, either directly or by Referral.

4.7.6
Reporting Requirements

 
 
4.7.6.1
The Contractor shall submit to DCH quarterly Health Check Reports as described in Section 4.18.4.1.  The Contractor shall report Health Check visits in accordance with the appropriate codes specified in the appropriate Provider Handbooks.
 

4.8  
PROVIDER NETWORK

4.8.1
General Provisions

4.8.1.1  
            The Contractor is solely responsible for providing a network of physicians, pharmacies, hospitals, and other health care Providers through whom it provides the items and services included in Covered Services.

4.8.1.2  
The Contractor shall ensure that its network of Providers is adequate to assure access to all Covered Services, and that all Providers are appropriately credentialed, maintain current licenses, and have appropriate locations to provide the Covered Services.

4.8.1.3  
           The Contractor shall notify DCH sixty (60) days in advance when a decision is made to close network enrollment for new provider contracts and also notify DCH when network enrollment is reopened. The Contractor must notify DCH sixty (60) days prior to closing a provider panel.

 
4.8.1.4
The Contractor shall not include any Providers who have been excluded from participation by the Department of Health and Human Services, Office of Inspector General, or who are on the State’s list of excluded Providers.  The Contractor is responsible for routinely checking the exclusions list and shall immediately terminate any Provider found to be excluded and notify the Member per the requirements outlined in this Contract.

 
4.8.1.5
The Contractor shall require that each Provider have a unique physician identifier number (UPIN).  Effective May 23, 2007, in accordance with 45 CFR 160.103, the Contractor shall require that each Provider have a national Provider identifier (NPI).

4.8.1.6  
The Contractor shall have written Selection and Retention Policies and Procedures.  These policies shall be submitted to DCH for review and approval within sixty (60) Calendar Days of Contract Award and as updated thereafter.  In selecting and retaining Providers in its network the Contractor shall consider the following:

4.8.1.6.1  
The anticipated GF Enrollment;

4.8.1.6.2  
The expected Utilization of services, taking into consideration the characteristics and Health Care needs of its Members;

4.8.1.6.3  
The numbers and types (in terms of training, experience and specialization) of Providers required to furnish the Covered Services;

4.8.1.6.4  
The numbers of network Providers who are not accepting new GF patients; and

4.8.1.6.5  
The geographic location of Providers and Members, considering distance, travel time, the means of transportation ordinarily used by Members, and whether the location provides physical access for Members with disabilities.

4.8.1.7  
             If the Contractor declines to include individual Providers or groups of   Providers in its network, the Contractor shall give the affected Providers written notice of the reason(s) for the decision. These provisions shall not be construed to:

4.8.1.7.1  
  Require the Contractor to contract with Providers beyond the number necessary to meet the needs of its Members;

4.8.1.7.2  
 Preclude the Contractor from establishing measures that are designed to maintain quality of services and control costs and are consistent with its responsibilities to Members.

4.8.1.8  
The Contractor shall ensure that all network Providers have knowingly and willfully agreed to participate in the Contractor’s network.  The Contractor shall be prohibited from acquiring established networks without contacting each individual Provider to ensure knowledge of the requirements of this Contract and the Provider’s complete understanding and agreement to fulfill all terms of the Provider Contract, as outlined in section 4.10.  DCH reserves the right to confirm and validate, through both the collection of information and documentation from the Contractor and on-site visits to network Providers, the existence of a direct relationship between the Contractor and the network Providers.

4.8.1.9  
The Contractor shall submit an up-dated version of the Provider Network Listing spreadsheet for all requested Provider types (as outlined under Required Attachments in 5.1.2.8 in the RFP), and include any Provider Letters of Intent or executed Signature Pages of Provider Contracts not previously submitted (as part of the RFP response) to DCH within sixty (60) Calendar Days of Contract Award and as updated thereafter.

4.8.1.10  
The Contractor shall submit a final copy of the Provider Network Listing spreadsheet for all requested Provider types (as outlined under Required Attachments in 5.1.2.8 in the RFP), Signature Pages for all Provider Contracts, and written acknowledgements from all Providers part of a PHO, IPA, or other network stating that they know they are in the CMO’s network, know they are accepting Medicaid patients, and that they are accepting the terms and conditions.  These shall all be submitted to DCH ninety (90) Calendar Days prior to establishment of the Contractor in that Service Region.

4.8.2
Primary Care Providers (PCPs)

 
4.8.2.1
The Contractor shall offer its Members freedom of choice in selecting a PCP.  The Contractor shall have written PCP Selection Policies and Procedures describing how Members select their PCP.

4.8.2.2  
The Contractor shall submit these PCP Selection Policies and Procedures policies to DCH for review and approval within sixty (60) Calendar Days of Contract Award and as updated thereafter.

4.8.2.3  
PCP assignment policies shall be in accordance with Section 4.1.2 of this Contract.

 
4.8.2.4
The Contractor may require that Members are assigned to the same PCP for a period of up to six (6) months.  In the event the Contractor requires that Members are assigned to the same PCP for a period of six (6) months or less, the following exceptions shall be made:

4.8.2.4.1  
Members shall be allowed to change PCPs without cause during the first ninety (90) Calendar Days following PCP selection;

4.8.2.4.2  
Members shall be allowed to change PCPs with cause at anytime.  The following constitute cause for change:

4.8.2.4.2.1  
The PCP no longer meets the geographic access standards as defined in Section 4.8.14;

 
4.8.2.4.2.2   The PCP does not, because of moral or religious objections, provide the Covered Service(s) the Member seeks; and

 
4.8.2.4.2.3      The Member requests to be assigned to the same PCP as other family members.

4.8.2.4.3  
Members shall be allowed to change PCPs every six (6) months.

 
4.8.2.5
The PCP is responsible for supervising, coordinating, and providing all Primary Care to each assigned Member.  In addition, the PCP is responsible for coordinating and/or initiating Referrals for specialty care (both in and out of network), maintaining continuity of each Member’s Health Care and maintaining the Member’s Medical Record, which includes documentation of all services provided by the PCP as well as any specialty services.  The Contractor shall require that PCPs fulfill these responsibilities for all Members.

4.8.2.6  
The Contractor shall include in its network as PCPs the following:

 
4.8.2.6.1
Physicians who routinely provide Primary Care services in the areas of:

4.8.2.6.1.1      Family Practice;

4.8.2.6.1.2       General Practice;

4.8.2.6.1.3       Pediatrics; or

4.8.2.6.1.4       Internal Medicine.

4.8.2.6.2  
Nurse Practitioners Certified (NP-C) specializing in:

4.8.2.6.2.1       Family Practice; or

4.8.2.6.2.2       Pediatrics.

 
4.8.2.7
NP-Cs in independent practice must also have a current collaborative agreement with a licensed physician who has hospital admitting privileges.

 
4.8.2.8
FQHCs and RHCs may be included as PCPs.  The Contractor shall maintain an accurate list of all Providers rendering care at these facilities.

4.8.2.9  
Primary Care Public Health Department Clinics and Primary Care Hospital Outpatient Clinics may be included as PCPs if they agree to the requirements of the PCP role, including the following conditions:

4.8.2.9.1  
The practice must routinely deliver Primary Care as defined by the majority of the practice devoted to providing continuing comprehensive and coordinated medical care to a population undifferentiated by disease or organ system.  If deemed necessary, a Medical Record audit of the practice will be performed.  Any exceptions to this requirement will be considered on a case-by-case basis.

4.8.2.9.2  
Any Referrals for specialty care to other Providers of the same practice may be reviewed for appropriateness.

 
4.8.2.10
Physician’s assistants (PAs) may participate as a PCP as a Member of a physician’s practice.

 
4.8.2.11
The Contractor may allow female Members to select a gynecologist or obstetrician-gynecologist (OB-GYN) as their Primary Care Provider.

 
4.8.2.12
The Contractor may allow Members with Chronic Conditions to select a specialist with whom he or she has an on-going relationship to serve as a PCP.

4.8.3
Direct Access

4.8.3.1  
The Contractor shall provide female Members with direct in-network access to a women’s health specialist for covered care necessary to provide her routine and preventive Health Care services.  This is in addition to the Member’s designated source of Primary Care if that Provider is not a women’s health specialist.

4.8.3.2  
The Contractor shall have a process in place that ensures that Members determined to need a course of treatment or regular care monitoring have direct access to a specialist as appropriate for the Member’s condition and identified needs.  The Medical Director shall be responsible for over-seeing this process.

4.8.3.3  
The Contractor shall ensure that Members who are determined to need a course of treatment or regular care monitoring have a treatment plan.  This treatment plan shall be developed by the Member’s PCP with Member participation, and in consultation with any specialists caring for the Member.  This treatment plan shall be approved in a timely manner by the Medical Director and in accord with any applicable State quality assurance and utilization review standards.


4.8.4
Pharmacies

 
4.8.4.1
The Contractor shall maintain a comprehensive Provider network of pharmacies that ensures pharmacies are available and accessible to all Members.

4.8.5
Hospitals

 
4.8.5.1
The Contractor shall have a comprehensive Provider network of hospitals such that they are available and accessible to all Members.  This includes, but is not limited to tertiary care facilities and facilities with neo-natal, intensive care, burn, and trauma units.

 
4.8.5.2
The Contractor shall include in its network Critical Access Hospitals (CAHs) that are located in its Service Region.

 
4.8.5.3
The Contractor shall maintain copies of all letters and other correspondence related to its efforts to include CAHs in its network.  This documentation shall be provided to DCH upon request.

 
4.8.5.4
A critical access hospital must provide notice to a care management organization and the Department of Community Health of any alleged breaches in its contract by such care management organization (Title 33 of the Official Code of Georgia Annotated as amended  pursuant to HB 1234).

4.8.6
Laboratories

 
4.8.6.1
The Contractor shall maintain a comprehensive Provider network of laboratories that ensures laboratories are accessible to all Members.  The Contractor shall ensure that all laboratory testing sites providing services under this contract have either a clinical laboratory (CLIA) certificate or a waiver of a certificate of registration, along with a CLIA number, pursuant to 42 CFR 493.3.

4.8.7
Mental Health/Substance Abuse

 
4.8.7.1
The Contractor shall include in its network Core Service Providers (CSP’s) that meet the requirements of the Department of Human Resources and are located in its Service Region, provided they agree to the Contractor’s terms and conditions as well as rates; and presuming they meet the credentialing requirements established by the Contractor for that provider type.

 
4.8.7.2
The Contractor shall maintain copies of all letters and other correspondence related to the inclusion of CSP’s in its network.  This documentation shall be provided to DCH upon request.

4.8.8
Federally Qualified Health Centers (FQHCs)

 
4.8.8.1
The Contractor shall include in its Provider network all FQHCs in its Service Region based on PPS rates.

 
4.8.8.2
The Contractor shall maintain copies of all letters and other correspondence related to its efforts to include FQHCs in its network.  This documentation shall be provided to DCH upon request.

 
4.8.8.3
The FQHC must agree to provide those primary care services typically included as part of a physician’s medical practice, as described in §901 of State Medicaid Manual Part II for FQHC (the Manual). Services and supplies deemed necessary for the provision of a Core services as described in §901.2 of the Manual are considered part of the FQHC service. In addition, an FQHC can provide other ambulatory services of the following state Medicaid Program, once enrolled in the programs:

4.8.8.1.1                       Health Check (COS 600),
4.8.8.1.2                       Mental Health (COS 440),
4.8.8.1.3                       Dental Services (COS 450 and 460),
4.8.8.1.4                       Refractive Vision Care services (COS 470),
4.8.8.1.5                       Podiatry (COS 550),
4.8.8.1.6                       Pregnancy Related services (COS 730), and


4.8.9                                Rural Health Clinics (RHCs)

 
4.8.9.1
The Contractor shall include in its Provider network all RHCs in its Service Region based on PPS rates.

 
4.8.9.2
The Contractor shall maintain copies of all letters and other correspondence related to its efforts to include FQHCs and RHCs in its network.  This documentation shall be provided to DCH upon request.

 
4.8.9.3
The RHC must agree to provide those primary care services typically included as part of a physician’s medical practice, as described in §901 of State Medicaid Manual Part II for RHC (the Manual). Services and supplies deemed necessary for the provision of a Core services as described in §901.2 of the Manual are considered part of the RHC service. In addition, an RHC can provide other ambulatory services of the following state Medicaid Program, once enrolled in the programs:

4.8.9.3.1                         Health Check (COS 600),
4.8.9.3.2                         Mental Health (COS 440),
4.8.9.3.3                         Dental Services (COS 450 and 460),
4.8.9.3.4                         Refractive Vision Care services (COS 470),
4.8.9.3.5                         Podiatry (COS 550),
4.8.9.3.6                         Pregnancy Related services (COS 730), and
4.8.9.3.7                         Perinatal Case Management (COS 761).


4.8.10
Family Planning Clinics

 
4.8.11.1
The Contractor shall make a reasonable effort to subcontract with all family planning clinics, including those funded by Title X of the Public Health Services Act.

 
4.8.11.2
The Contractor shall maintain copies of all letters and other correspondence related to its efforts to include Title X Clinics in its network.  This documentation shall be provided to DCH upon request.

4.8.11
Nurse Practitioners Certified (NP-Cs) and Certified Nurse Midwives (CNMs)

 
4.8.11.1
The Contractor shall ensure that Members have appropriate access to NP-Cs and CNMs, through either Provider contracts or Referrals.  This provision shall in no way be interpreted as requiring the Contractor to provide any services that are not Covered Services.

4.8.12                                Dental Practitioners

 
4.8.12.1
The Contractor shall not deny any dentist from participating in the Medicaid and PeachCare for Kids dental program administered by such care management organization if:

 
4.8.12.1.1
If such dentist has obtained a license to practice in this state and is an enrolled provider who has met all of the requirements of the Department of Community Health for participation in the Medicaid and PeachCare for Kids program; and

 
4.8.12.1.2
If licensed dentist will provide dental services to members pursuant to a state or federally funded educational loan forgiveness program that requires such services; provided, however, each care management organization shall be required to offer dentists wishing to participate through such loan forgiveness programs the same contract terms offered to other dentists in the service region who participate in the care management organization’s Medicaid and PeachCare for Kids dental programs;

 
4.8.12.1.3
If the geographic area in which the dentist intends to practice has been designated as having a dental professional shortage as determined by the Department of Community Health, which may be based on the designation of the Health Resources and Services Administration of the United States Department of Health and Human Services; 4.8.12.1.4The Contractor much establish to the satisfaction of the Department of Community Health that a sufficient number of general dentists and specialists have contracted with the care management organization to provide covered dental services to members in the geographic region.

 
4.8.12.1.4
The Contractor may only decline to contract with a dentist who has had his or her license to practice dentistry sanctioned in any manner or fails to meet the credentialing criteria established by the care management organization. Any dentist denied on this basis shall be entitled to a hearing before an administrative law judge as set forth in subsection (e) of Code Section 49-4-153 .


4.8.13
Geographic Access Requirements

 
4.8.13.1
In addition to maintaining in its network a sufficient number of Providers to provide all services to its Members, the Contractor shall meet the following geographic access standards for all Members:

 
Urban
Rural
PCPs
Two (2) within eight (8) miles
Two (2) within fifteen (15) miles
Specialists
One (1) within thirty (30) minutes or thirty (30) miles
One within forty-five (45) minutes or forty-five (45) miles
Dental Providers
One (1) within thirty (30) minutes or thirty (30) miles
One within forty-five (45) minutes or forty-five (45) miles
Hospitals
One (1) within thirty (30) minutes or thirty (30) miles
One within forty-five (45) minutes or forty-five (45) miles
Mental Health Providers
One (1) within thirty (30) minutes or thirty (30) miles
One within forty-five (45) minutes or forty-five (45) miles
Pharmacies
One (1) twenty-four (24) hours a day, seven (7) days a week within fifteen (15) minutes or fifteen (15) miles
One (1) twenty-four (24) hours a day (or has an after hours emergency phone number and pharmacist on call), seven (7) days a week within thirty (30) minutes or thirty (30) miles

 
4.8.13.2
All travel times are maximums for the amount of time it takes a Member, using usual travel means in a direct route to travel from their home to the Provider.  DCH recognizes that transportation with NET vendors may not always follow direct routes due to multiple passengers.

4.8.14
Waiting Maximums and Appointment Requirements

 
4.8.14.1
The Contractor shall require that all network Providers offer hours of operation that are no less than the hours of operation offered to commercial and Fee-for-Service patients.  The Contractor shall encourage its PCPs to offer After-Hours office care in the evenings and on weekends.

 
4.8.14.2
The Contractor shall have in its network the capacity to ensure that waiting  times for appointments do not exceed the following:

PCPs (routine visits)
21 Calendar Days
PCP (adult sick visit)
72 hours
PCP (pediatric sick visit)
24 hours
Specialist
30 Calendar Days
Non-emergency hospital stays
30 Calendar Days
Mental health Providers
14 Calendar Days
Urgent Care Providers
24 hours
Emergency Providers
Immediately (24 hours a day, 7 days a week) and without prior authorization

 
4.8.14.3
The Contractor shall provide adequate capacity for initial visits for pregnant women within fourteen (14) Calendar Days and visits for Health Check eligible children within ninety (90) Calendar Days of Enrollment into the CMO plan.

 
4.8.14.4
The Contractor shall take corrective action if there is a failure to comply with these waiting times.

4.8.15
Credentialing

 
4.8.15.1
The Contractor shall maintain written policies and procedures for the Credentialing and Re-Credentialing of network Providers, using standards established by National Committee Quality Assurance (NCQA), Joint Commission on Accreditation Healthcare Organization (JCAHO), or American Accreditation Healthcare Commission/URAC.  At a minimum, the Contractor shall require that each Provider be credentialed in accordance with State law.  The Contractor may impose more stringent Credentialing criteria than the State requires.   The Contractor shall Credential all completed applications packets within 120 calendar days of receipt.

 
4.8.15.2
Credentialing policies and procedures shall include: the verification of the existence and maintenance of credentials, licenses, certificates, and insurance coverage of each Provider from a primary source; a methodology and process for Re-Credentialing Providers; a description of the initial quality assessment of private practitioner offices and other patient care settings; and procedures for disciplinary action, such as reducing, suspending, or terminating Provider privileges.

 
4.8.15.3
Upon the request of DCH, The Contractor shall make available all licenses, insurance certificates, and other documents of network Providers.  The Contractor shall also make available to DCH each quarter the total number of provider applications by date that have been received, credentialed, and approved. These reports should be catalogued date in such a way to allow age tracking of each provider application submitted and the specific reason that credentialing for any of the applications was delayed beyond 120 days.

 
4.8.15.4
The newly awarded Contractor shall submit its Provider Credentialing and re-Credentialing Policies and Procedures to DCH within sixty (60) Calendar Days of Contract Award and as updated thereafter. Existing Contractors shall submit its Provider Credentialing and re-Credentialing Policies and Procedures to DCH quarterly.

4.8.16
Mainstreaming

 
4.8.16.1
The Contractor shall encourage that all In-Network Providers accept Members for treatment, unless they have a full panel (2500 members) and are accepting no new GF or commercial patients.  The Contractor shall ensure that In-Network Providers do not intentionally segregate Members in any way from other persons receiving services.

 
4.8.16.2
The Contractor shall ensure that Members are provided services without regard to race, color, creed, sex, religion, age, national origin, ancestry, marital status, sexual preference, health status, income status, or physical or mental disability.

4.8.17
Coordination Requirements

 
4.8.17.1
The Contractor shall coordinate with all divisions within DCH, as well as with other State agencies, and with other CMO plans operating within the same Service Region.

 
4.8.17.2
The Contractor shall also coordinate with local education agencies in the Referral and provision of children’s intervention services provided through the school to ensure Medical Necessity and prevent duplication of services.

 
4.8.17.3
The Contractor shall coordinate the services furnished to its Members with the service the Member receives outside the CMO plan, including services received through any other managed care entity.

 
4.8.17.4
The Contractor shall coordinate with all NET vendors.

 
4.8.17.5
DCH strongly encourages the Contractor to Contract with Providers of essential community services who would normally Contract with the State as well as other public agencies and with non-profit organizations that have maintained a historical base in the community.

 
4.8.17.6
The Contractor shall implement procedures to ensure that in the process of coordinating care each Member’s privacy is protected consistent with the confidentiality requirements in 45 CFR 160 and 45 CFR 164.

4.8.18
Network Changes

 
4.8.18.1
The Contractor shall notify DCH within seven (7) Business Days of any significant changes to the Provider network or, if applicable, to any Subcontractors’ Provider network.  A significant change is defined as:

 
4.8.18.1.1
A decrease in the total number of PCPs by more than five percent (5%);

 
4.8.18.1.2
A loss of all Providers in a specific specialty where another Provider in that specialty is not available within sixty (60) miles;

 
4.8.18.1.3
A loss of a hospital in an area where another contracted hospital of equal service ability is not available within thirty (30) miles; or

 
4.8.18.1.4
Other adverse changes to the composition of the network, which impair or deny the Members’ adequate access to In-Network Providers.

 
4.8.18.2
The Contractor shall have procedures to address changes in the health plan Provider network that negatively affect the ability of Members to access services, including access to a culturally diverse Provider network.  Significant changes in network composition that negatively impact Member access to services may be grounds for Contract termination or State determined remedies.

 
4.8.18.3
If a PCP ceases participation in the Contractor’s Provider network the Contractor shall send written notice to the Members who have chosen the Provider as their PCP.  This notice shall be issued no less than thirty (30) Calendar Days prior to the effective date of the termination and no more than ten (10) Calendar Days after receipt or issuance of the termination notice.

 
4.8.18.4
If a Member is in a prior authorized ongoing course of treatment with any other participating Provider who becomes unavailable to continue to provide services, the Contractor shall notify the Member in writing within ten (10) Calendar Days from the date the Contractor becomes aware of such unavailability.

 
4.8.18.5          These requirements to provide notice prior to the effective dates of termination shall be waived in instances where a Provider becomes physically unable to care for Members due to illness, a Provider dies, the Provider moves from the Service Region and fails to notify the Contractor, or when a Provider fails Credentialing.  Under these circumstances, notice shall be issued immediately upon the Contractor becoming aware of the circumstances.

4.8.19
Out-of-Network Providers

 
4.8.19.1
If the Contractor’s network is unable to provide Medically Necessary Covered Services to a particular Member, the Contractor shall adequately and timely cover these services Out-of-Network for the Member. The Contractor must inform the Out-of Network Provider that the member cannot be balance billed.

 
4.8.19.2
The Contractor shall coordinate with Out-of-Network Providers regarding payment.  For payment to Out-of-Network, or non-participating Providers, the following guidelines apply:

 
4.8.19.2.1
If the Contractor offers the service through an In-Network Provider(s), and the Member chooses to access the service (i.e., it is not an emergency) from an Out-of-Network Provider, the Contractor is not responsible for payment.

 
4.8.19.2.2
If the service is not available from an In-Network Provider, but the Contractor has three (3) Documented Attempts to contract with the Provider, the Contractor is not required to pay more than Medicaid FFS rates for the applicable service, less ten percent (10%).

 
4.8.19.2.3
If the service is available from an In-Network Provider, but the service meets the Emergency Medical Condition standard, and the Contractor has three (3) Documented Attempts to contract with the Provider, the Contractor is not required to pay more than Medicaid FFS rates for the applicable service, less ten percent (10%).

 
4.8.19.2.4
If the service is not available from an In-Network Provider and the Member requires the service and is referred for treatment to an Out-of-Network Provider, the payment amount is a matter between the CMO and the Out-of-Network Provider.

 
4.8.19.3
In the event that needed services are not available from an In-Network Provider and the Member must receive services from an Out-of-Network Provider, the Contractor must ensure that the Member is not charged more than it would have if the services were furnished within the network.

4.8.20                                 Shriners Hospitals for Children

 
4.8.20.1
The Contractor shall comply with the responsibilities outlined in the “Memorandum of Understanding for the PeachCare Partnership Program” executed on February 18, 2008.

 
4.8.20.2
The Contractor shall cooperate with DCH in making any updates or revisions to the Memorandum, as necessary.

4.8.21
Reporting Requirements

 
4.8.21.1
The Contractor shall submit to DCH Provider Network Adequacy and Capacity Reports, as described in Section 4.18.6.2.

 
4.8.21.2
The Contractor shall submit to DCH quarterly Timely Access Reports as described in Section 4.18.4.2.

4.9  
PROVIDER SERVICES

4.9.1
General Provisions

 
4.9.1.1
The Contractor shall provide information to all Providers about GF in order to operate in full compliance with the GF Contract and all applicable federal and State regulations.

 
4.9.1.2
The Contractor shall monitor Provider knowledge and understanding of Provider requirements, and take corrective actions to ensure compliance with such requirements.

 
4.9.1.3
The Contractor shall submit to DCH for review and prior approval all materials and information to be distributed and/or made available.


 
4.9.1.4
All Provider Handbooks and bulletins must be in compliance with State and federal laws.

4.9.2
Provider Handbooks

 
4.9.2.1
The Contractor shall issue a Provider Handbook to all network Providers at the time the Provider Contract is signed.  The Contractor may choose not to distribute the Provider Handbook via mail, provided it submits a written notification to all Providers that explains how to obtain the Provider Handbook from the CMO’s Web site.  This notification shall also detail how the Provider can request a hard copy from the CMO at no charge to the Provider.  All Provider Handbooks and bulletins shall be in compliance with State and federal laws. The Provider Handbook shall serve as a source of information regarding GF Covered Services, policies and procedures, statutes, regulations, telephone access and special requirements to ensure all Contract requirements are being met.  At a minimum, the Provider Handbook shall include the following information:

4.9.2.1.1   Description of the GF;

4.9.2.1.2  
Covered Services;

4.9.2.1.3  
Emergency Service responsibilities;

4.9.2.1.4  
Health Check/EPSDT program services and standards;

4.9.2.1.5  
Policies and procedures of the Provider complaint system;

4.9.2.1.6  
Information on the Member Grievance System, including the Member’s right to a State Administrative Law Hearing, the timeframes and requirements, the availability of assistance in filing, the toll-free numbers and the Member’s right to request continuation of Benefits while utilizing the Grievance System;

4.9.2.1.7  
Medical Necessity standards and practice guidelines;

4.9.2.1.8  
Practice protocols, including guidelines pertaining to the treatment of chronic and complex Conditions;

4.9.2.1.9  
PCP responsibilities;

4.9.2.1.10  
Other Provider or Subcontractor responsibilities;

4.9.2.1.11  
Prior Authorization, Pre-Certification, and Referral procedures;

4.9.2.1.12  
Protocol for Encounter Data element reporting/records;

4.9.2.1.13  
Medical Records standard;

4.9.2.1.14  
Claims submission protocols and standards, including instructions and all information necessary for a clean or complete Claim;

4.9.2.1.15  
Payment policies;

4.9.2.1.16  
The Contractor’s Cultural Competency Plan; and

4.9.2.1.17  
Member rights and responsibilities.

 
4.9.2.2
The Contractor shall disseminate bulletins as needed to incorporate any needed changes to the Provider Handbook.

 
4.9.2.3
The Contractor shall submit the Provider Handbook to DCH for review and approval within sixty (60) Calendar Days of Contract Award and as updated thereafter.  Any updates or revisions shall be submitted to DCH for review and approval at least 30 days prior to distribution.

4.9.3
Education and Training

 
4.9.3.1
The Contractor shall provide training to all Providers and their staff regarding the requirements of the Contract and special needs of Members.  The Contractor shall conduct initial training within thirty (30) Calendar Days of placing a newly Contracted Provider on active status.  The Contractor shall also conduct ongoing training as deemed necessary by the Contractor or DCH in order to ensure compliance with program standards and the GF Contract.

 
4.9.3.2
The Contractor shall submit the Provider Training Manual and Training Schedule to DCH for review and approval within sixty (60) Calendar Days of Contract Award and as updated thereafter.

 
4.9.3.3
The Contractor shall submit the Provider Rep Field Visit Report as described in Section 4.18.4.13.

4.9.4
Provider Relations

4.9.4.1  
The Contractor shall establish and maintain a formal Provider relations function to timely and adequately respond to inquiries, questions and concerns from network Providers.  The Contractor shall implement policies addressing the compliance of Providers with the requirements of GF, institute a mechanism for Provider dispute resolution and execute a formal system of terminating Providers from the network.

4.9.4.2  
The Contractor shall provide for a Provider Relations Liaison to carry out the Provider relations functions.  There shall be at least one (1) Provider Relations Liaison in each Service Region.

4.9.5
Toll-free  Provider Services Telephone Line

 
4.9.5.1
The Contractor shall operate a toll-free telephone line to respond to Provider questions, comments and inquiries.

 
4.9.5.2
The Contractor shall develop Telephone line Policies and Procedures that address staffing, personnel, hours of operation, access and response standards, monitoring of calls via recording or other means, and compliance with standards.

 
4.9.5.3
The Contractor shall submit these Telephone line Policies and Procedures, including performance standards, to DCH for review and approval within sixty (60) Calendar Days of Contract Award and as updated thereafter.

 
4.9.5.4
The Contractor’s call center systems shall have the capability to track call management metrics identified in Attachment L.

 
4.9.5.5
Pursuant to OCGA 30-20A-7.1, the telephone line shall be staffed twenty-four (24) hours a day, seven (7) days a week to respond to Prior Authorization and Pre-certification requests.  This telephone line shall have staff to respond to Provider questions in all other areas, including the Provider complaint system, Provider responsibilities, etc. between the hours of 7:00am and 7:00pm EST Monday through Friday, excluding State holidays.

 
4.9.5.6
The Contractor shall develop performance standards and monitor Telephone Line performance by recording calls and employing other monitoring activities.  At a minimum, the standards shall require that, on a monthly basis, eighty percent (80%) of calls are answered by a person within thirty (30) seconds, the Blocked Call rate does not exceed one percent (1%), and the rate of Abandoned Calls does not exceed five percent (5%).

 
4.9.5.7
The Contractor shall insure that after regular business hours the non-Prior Authorization/Pre-certification line is answered by an automated system with the capability to provide callers with operating hour’s information and instructions on how to verify Enrollment for a Member with an Emergency or Urgent Medical Condition.  The requirement that the Contractor shall provide information to Providers on how to verify Enrollment for a Member with an Emergency or Urgent Medical Condition shall not be construed to mean that the Provider must obtain verification before providing Emergency Services.

 
4.9.5.8
The Contractor shall develop Call Center Quality Criteria and Protocols to measure and monitor the accuracy of responses and phone etiquette as it relates to the Toll-free Telephone Line.  The Contractor shall submit the Call Center Quality Criteria and Protocols to DCH for review and approval within sixty (60) Calendar Days of Contract Award   and as updated thereafter.

4.9.6
Internet Presence/Web Site

 
4.9.6.1
The Contractor shall dedicate a section of its Web Site to Provider services and provide at a minimum, the capability for Providers to make inquiries and receive responses through the Medicaid fiscal agent Web Site, ( www.ghp.georgia.gov ).

 
4.9.6.2
In addition to the specific requirements outlined above, the Contractor’s Web Site shall be functionally equivalent, with respect to functions described in this Contract, to the Web Site maintained by the State’s Medicaid fiscal agent ( www.ghp.georgia.gov ).

4.9.6.3  
The Contractor shall submit Web site screenshots to DCH for review and approval sixty (60) Calendar Days prior to Contract Award and quarterly thereafter and as updated.

4.9.6.4  
The Contractor shall maintain a website that allows providers to submit, process, edit (only if original submission is in an electronic format), rebill, and adjudicate claims electronically. To the extent a provider has the capability; each care management organization shall submit payments to providers electronically and submit remittance advices to providers electronically within one business day of when payment is made. To the extent that any of these functions involve covered transactions under 45 C.F.R. Section 162.900, et seq., then those transactions also shall be conducted in accordance with applicable federal requirements.

4.9.6.5  
The Contractor shall post on its website a searchable list of all providers with which the care management organization has contracted. At a minimum, this list shall be searchable by provider name, specialty, and location. At a minimum, the list shall be updated once each month.


4.9.7
Provider Complaint System

4.9.7.1  
The Contractor shall establish a Provider Complaint system that permits a Provider to dispute the Contractor’s policies, procedures, or any aspect of a Contractor’s administrative functions.

4.9.7.2  
The Contractor shall submit its Provider Complaint System Policies and Procedures to DCH for review and approval quarterly and annually and as updated thereafter.

4.9.7.3  
The Contractor shall include its Provider Complaint System Policies and Procedures in its Provider Handbook that is distributed to all network Providers.  This information shall include, but not be limited to, specific instructions regarding how to contact the Contractor’s Provider services to file a Provider complaint and which individual(s) have the authority to review a Provider complaint.

 
4.9.7.4
The Contractor shall distribute the Provider Complaint System Policies and Procedures to Out-of-Network Providers with the remittance advice of the processed Claim.  The Contractor may distribute a summary of these Policies and Procedures if the summary includes information on how the Provider may access the full Policies and Procedures on the Web site.  This summary shall also detail how the Provider can request a hard copy from the CMO at no charge to the Provider.


 
4.9.7.5
As a part of the Provider Complaint System, the Contractor shall:

4.9.7.5.1  
Allow Providers thirty (30) Calendar Days to file a written  complaint;

4.9.7.5.2  
Allow providers to consolidate complaints or appeals of multiple claims that involve the same or similar payment or coverage issues, regardless of the number of individual patients or payment claims included in the bundled complaint or appeal.

4.9.7.5.3  
Allow a provider that has exhausted the care management organization´s internal appeals process related to a denied or underpaid claim or group of claims bundled for appeal the option either to pursue the administrative review process described in subsection (e) of Code Section 49-4-153(e) or to select binding arbitration by a private arbitrator who is certified by a nationally recognized association that provides training and certification in alternative dispute resolution. If the care management organization and the provider are unable to agree on an association, the rules of the American Arbitration Association shall apply. The arbitrator shall have experience and expertise in the health care field and shall be selected according to the rules of his or her certifying association. Arbitration conducted pursuant to this Code section shall be binding on the parties. The arbitrator shall conduct a hearing and issue a final ruling within 90 days of being selected, unless the care management organization and the provider mutually agree to extend this deadline. All costs of arbitration, not including attorney´s fees, shall be shared equally by the parties.

4.9.7.5.4  
For all claims that are initially denied or underpaid by a care management organization but  eventually determined or agreed to have been owed by the care management organization to a provider of health care services, the care management organization shall pay, in addition to the amount determined to be owed, interest of 20 percent per annum, calculated from 15 days after the date the claim was submitted. A care management organization shall pay all interest required to be paid under this provision or Code Section 33-24-59.5 automatically and simultaneously whenever payment is made for the claim giving rise to the interest payment.

4.9.7.5.5  
All interest payments shall be accurately identified on the associated remittance advice submitted by the care management organization to the provider.


4.9.7.5.6  
Require that the reason for the complaint is clearly documented;

4.9.7.5.7  
Require that Providers exhaust the Contractor’s internal Provider Complaint process prior to requesting an Administrative Law Hearing (State Fair Hearing);

4.9.7.5.8  
Have dedicated staff for Providers to contact via telephone, electronic mail, or in person, to ask questions, file a Provider Complaint and resolve problems;

4.9.7.5.9  
Identify a staff person specifically designated to receive and process Provider Complaints;

4.9.7.5.10  
Thoroughly investigate each GF Provider Complaint using applicable statutory, regulatory, and Contractual provisions, collecting all pertinent facts from all parties and applying the Contractor’s written policies and procedures; and

4.9.7.5.11  
Ensure that CMO plan executives with the authority to require corrective action are involved in the Provider Complaint process.

 
4.9.7.6
In the event the outcome of the review of the Provider Complaint is adverse to the Provider, the Contractor shall provide a written Notice of Adverse Action to the Provider.  The Notice of Adverse Action shall state that Providers may request an Administrative Law Hearing in accordance with OCGA § 49-4-153, OCGA § 50-13-13 and OCGA § 50-13-15.

 
4.9.7.7
The Contractor shall notify the Providers that a request for an Administrative Law Hearing must include the following information:

 
4.9.7.7.1
A clear expression by the Provider that he/she wishes to present his/her case to an Administrative Law Judge;

 
4.9.7.7.2
Identification of the Action being appealed and the issues that will be addressed at the hearing;

 
4.9.7.7.3
A specific statement of why the Provider believes the Contractor’s Action is wrong; and

4.9.7.7.4                      A statement of the relief sought.

4.9.7.8  
DCH has delegated its statutory authority to receive hearing requests to the Contractor. The Contractor shall include with the Notice of Adverse Action the Contractor’s address where a Provider’s request for an Administrative Law Hearing should be sent in accordance with OCGA § 49-4-153(e).

Peach State Health Plans
3200 Highlands Parkway SE
Suite 300
Smyrna, GA 30082

4.9.8
Reporting Requirements

4.9.8.1  
The Contractor shall submit to DCH monthly Telephone and Internet Activity Reports as described in Section 4.18.3.1.

4.9.8.2  
The Contractor shall submit to DCH quarterly Provider Complaints Reports as described in 4.18.4.3.

4.10  
PROVIDER CONTRACTS AND PAYMENTS

4.10.1
Provider Contracts

4.10.1.1  
The Contractor shall comply with all DCH procedures for contract review and approval submission.  Memoranda of Agreement (MOA) shall not be permitted.  Letters of Intent shall only be permitted in accordance with Section 4.8.1.9.

4.10.1.2  
The Contractor shall submit to DCH for review and approval a model for each type of Provider Contract within sixty (60) Calendar Days of Contract Award and as updated thereafter.

4.10.1.3  
Any significant changes to the model Provider Contract shall be submitted to DCH for review and approval no later than thirty (30) Calendar Days prior to the Enrollment of Members into the CMO plan.

4.10.1.4  
Upon request, the Contractor shall provide DCH with free copies of all executed Provider Contracts.

4.10.1.5  
The Contractor shall not require providers to participate or accept other plans or products offered by the care management organization unrelated to providing care to members, nor reduce the funding available for members as a result of payment of such penalties.. Any care management organization which violates this prohibition shall be subject to a penalty of $1,000.00 per violation.

4.10.1.6  
The Contractor shall not enter into any exclusive contract agreements with providers than exclude other health care providers from contract agreements for network participation.

4.10.1.7  
Health care providers may not, as a condition of contracting with a CMO, require the CMO to contract with or not contract with another health care provider.  A provider who violates this probation will be subject to a $1,000 per violation penalty.

4.10.1.8  
If a provider has complied with all of DCH’s published procedures for verifying a patient’s eligibility for Medicaid benefits through the established common verification process, DCH must reimburse the provider for all covered services provided to the patient within the 72 hours following the verification, if such services are denied by a CMO or DCH because the patient is not enrolled as shown in the verification process.  DCH would be able to pursue a case of action against a person who had contributed to the incorrect verification.

4.10.1.9  
In addition to addressing the CMO plan licensure requirements, the Contractor’s Provider Contracts shall:

4.10.1.9.1  
Prohibit the Provider from seeking payment from the Member for any Covered Services provided to the Member within the terms of the Contract and require the Provider to look solely to the Contractor for compensation for services rendered, with the exception of nominal cost sharing pursuant to the Georgia State Medicaid Plan, the Georgia State Medicaid Policies and Procedures Manual, and the GF Contract;

4.10.1.9.2  
Require the Provider to cooperate with the Contractor’s quality improvement and Utilization Review and management activities;

4.10.1.9.3  
Include provisions for the immediate transfer to another PCP or Contractor if the Member’s health or safety is in jeopardy;

4.10.1.9.4  
Not prohibit a Provider from discussing treatment or non-treatment options with Members that may not reflect the Contractor’s position or may not be covered by the Contractor;

4.10.1.9.5  
Not prohibit a Provider from acting within the lawful scope of practice, from advising or advocating on behalf of a Member for the Member’s health status, medical care, or treatment or non-treatment options, including any alternative treatments that might be self-administered;

4.10.1.9.6  
Not prohibit a Provider from advocating on behalf of the Member in any Grievance System or Utilization Review process, or individual authorization process to obtain necessary Health Care services;

4.10.1.9.7  
Require Providers to meet appointment waiting time standards pursuant to Section 4.8.15.2 of this Contract;

4.10.1.9.8  
Provide for continuity of treatment in the event a Provider’s participation terminates during the course of a Member’s treatment by that Provider;

4.10.1.9.9  
Prohibit discrimination with respect to participation, reimbursement, or indemnification of any Provider who is acting within the scope of his or her license or certification under applicable State law, solely based on such license or certification.  This provision should not be construed as any willing provider law, as it does not prohibit Contractors from limiting Provider participation to the extent necessary to meet the needs of the Members.  Additionally, this provision shall not preclude the Contractor from using different reimbursement amounts for different specialties or for different practitioners in the same specialty.  This provision also does not interfere with measures established by the Contractor that are designed to maintain Quality and control costs;

4.10.1.9.10  
Prohibit discrimination against Providers serving high-risk populations or those that specialize in Conditions requiring costly treatments;

4.10.1.9.11  
Specify that CMS and DCH will have the right to inspect, evaluate, and audit any pertinent books, financial records, documents, papers, and records of any Provider involving financial transactions related to the GF Contract;

4.10.1.9.12  
Specify Covered Services and populations;

4.10.1.9.13  
Require Provider submission of complete and timely Encounter Data, pursuant to Section 4.17.4.2 of the GF Contract;

4.10.1.9.14  
Include the definition and standards for Medical Necessity, pursuant to the definition in Section 4.5.4 of this Contract;

4.10.1.9.15  
Specify rates of payment.  The Contractor ensures that Providers will accept such payment as payment in full for Covered Services provided to Members, as deemed Medically Necessary and appropriate under the Contractor’s Quality Improvement and Utilization Management program, less any applicable Member cost sharing pursuant to the GF Contract;

4.10.1.9.16  
Provide for timely payment to all Providers for Covered Services to Members.  Pursuant to O.C.G.A. 33-24-59.5(b) (1) once a clean claim has been received, the CMO(s) will have 15 Business Days within which to process and either transmit funds for payment electronically for the claim or mail a letter or notice denying it, in whole or in part giving the reasons for such denial.

4.10.1.9.17  
Specify acceptable billing and coding requirements;

4.10.1.9.18  
Require that Providers comply with the Contractor’s Cultural Competency plan;

4.10.1.9.19  
Require that any marketing materials developed and distributed by Providers be submitted to the Contractor to submit to DCH for approval;

4.10.1.9.20  
Specify that in the case of newborns the Contractor shall be responsible for any payment owed to Providers for services rendered prior to the newborn’s Enrollment with the Contractor;

4.10.1.9.21  
Specify that the Contractor shall not be responsible for any payments owed to Providers for services rendered prior to a Member’s Enrollment with the Contractor, even if the services fell within the established period of retroactive eligibility;

4.10.1.9.22  
Comply with 42 CFR 434 and 42 CFR 438.6;

4.10.1.9.23  
Require Providers to collect Member co-payments as specified in Attachment K;

4.10.1.9.24  
Not employ or subcontract with individuals on the State or Federal Exclusions list;

4.10.1.9.25  
Prohibit Providers from making Referrals for designated health services to Health Care entities with which the Provider or a Member of the Provider’s family has a Financial Relationship.

4.10.1.9.26  
Require Providers of transitioning Members to cooperate in all respects with Providers of other CMO plans to assure maximum health outcomes for Members;

4.10.1.9.27  
Not require that Providers sign exclusive Provider Contracts with the Contractor if the Provider is an STP, CAH, FQHC, or RHC;

4.10.1.9.28  
Contain a provision stating that in the event DCH is due funds from a Provider; who has exhausted or waived the administrative review process, if applicable, the Contractor shall reduce payment by one hundred percent (100%) to that Provider until such time as the amount owed to DCH is recovered; and

4.10.1.9.29  
Contain a provision giving notice that the Contractor’s negotiated rates with Providers shall be adjusted in the event the Commissioner of DCH directs the Contractor to make such adjustments in order to reflect budgetary changes to the Medical Assistance program.

4.10.2
Provider Termination

4.10.2.1  
The Contractor shall comply with all State and federal laws regarding Provider termination.  In its Provider Contracts the Contractor shall:

4.10.2.1.1  
Specify that in addition to any other right to terminate the Provider Contract, and notwithstanding any other provision of this Contract, DCH may request Provider termination immediately, or the Contractor may immediately terminate on its own, a Provider’s participation under the Provider Contract if a Provider fails to abide by the terms and conditions of the Provider Contract, as determined by DCH, or, in the sole discretion of DCH, fails to come into compliance within fifteen (15) Calendar Days after a receipt of notice from the Contractor specifying such failure and requesting such Provider to abide by the terms and conditions hereof;

4.10.2.1.2  
Specify that any Provider whose participation is terminated under the Provider Contract for any reason shall utilize the applicable appeals procedures outlined in the Provider Contract.  No additional or separate right of appeal to DCH or the Contractor is created as a result of the Contractor’s act of terminating, or decision to terminate any Provider under this Contract.  Notwithstanding the termination of the Provider Contract with respect to any particular Provider, this Contract shall remain in full force and effect with respect to all other Providers;

 
4.10.2.2
The Contractor shall notify DCH at least forty-five (45) Calendar Days prior to the effective date of the suspension, termination, or withdrawal of a Provider from participation in the Contractor’s network.  If the termination was “for cause” the Contractor shall provide to DCH the reasons for termination; and

 
4.10.2.3
The Contractor shall notify the Members pursuant to Section 4.8.19 of this Contract.

4.10.3
Provider Insurance

 
4.10.3.1
The Contractor shall require each Provider (with the exception of 4.10.3.2 below, and FQHCs that are section 330 grantees) to maintain, throughout the terms of the Contract, at its own expense, professional and comprehensive general liability, and medical malpractice, insurance.  Such comprehensive general liability policy of insurance shall provide coverage in an amount established by the Contractor pursuant to its written Contract with the Provider.  Such professional liability policy of insurance shall provide a minimum coverage in the amount of one million dollars ($1,000,000) per occurrence, and three million dollars ($3,000,000) annual aggregate.  Providers may be allowed to self-insure if the Provider establishes an appropriate actuarially determined reserve.  DCH reserves the right to waive this requirement if necessary for business need.

4.10.3.2  
The Contractor shall require allied mental health professionals to maintain, throughout the terms of the Contract, professional and comprehensive general liability, and medical malpractice, insurance.  Such comprehensive general liability policy of insurance shall provide coverage in an amount established by the Contractor pursuant to its written Contract with Provider.  Such professional liability policy of insurance shall provide a minimum coverage in the amount of one million dollars ($1,000,000) per occurrence, and one million dollars ($1,000,000) annual aggregate.  These providers may also be allowed to self insure if the Provider establishes an appropriate actuarially determined reserve.

4.10.3.3  
In the event any such insurance is proposed to be reduced, terminated or canceled for any reason, the Contractor shall provide to DCH and Department of Insurance (DOI) at least thirty (30) Calendar Days prior written notice of such reduction, termination or cancellation.  Prior to the reduction, expiration and/or cancellation of any insurance policy required hereunder, the Contractor shall require the Provider to secure replacement coverage upon the same terms and provisions so as to ensure no lapse in coverage, and shall furnish DCH and DOI with a Certificate of Insurance indicating the receipt of the required coverage at the request of DCH or DOI.

 
4.10.3.4
The Contractor shall require Providers to maintain insurance coverage (including, if necessary, extended coverage or tail insurance) sufficient to insure against claims arising at any time during the term of the GF Contract, even though asserted after the termination of the GF Contract.  DCH or DOI, at its discretion, may request that the Contractor immediately terminate the Provider from participation in the program upon the Provider’s failure to abide by these provisions. The provisions of this Section shall survive the expiration or termination of the GF Contract for any reason.

4.10.4
Provider Payment

 
4.10.4.1
With the exceptions noted below, the Contractor shall negotiate rates with Providers and such rates shall be specified in the Provider Contract.  DCH prefers that Contractors pay Providers on a Fee for Service basis, however if the Contractor does enter into a capitated arrangement with Providers, the Contractor shall continue to require all Providers to submit detailed Encounter Data, including those Providers that may be paid a Capitation Payment.

 
4.10.4.2
The Contractor shall be responsible for issuing an IRS Form (1099) in accordance with all federal laws, regulations and guidelines.

 
4.10.4.3
When the Contractor negotiates a contract with a Critical Access Hospital (CAH), pursuant to Section 4.8.6 of the GF Contract, the Contractor shall pay the CAH a payment rate based on 101% allowable costs incurred by the CAH. DCH may require the Contractor to adjust the rate paid to CAHs if so directed by the State of Georgia’s Appropriations Act.


 
4.10.4.3.1  A critical access hospital must provide notice to a care management organization and the Department of Community Health of any alleged breaches in its contract by such care management organization.

 
4.10.4.3.2     If a critical access hospital satisfies the requirement of Title 33 of the Official Code of Georgia Annotated (HB1234), and if the Department of Community Health concludes, after notice and hearing, that a care management organization has substantively and repeatedly breached a term of its contract with a critical access hospital, the department is authorized to require the care management organization to pay damages to the critical access hospital in an amount not to exceed three times the amount owed. Notwithstanding the foregoing, nothing in Title 33 of the Official Code of Georgia Annotated (HB1234) shall be interpreted to limit the authority of the Department of Community Health to establish additional penalties or fines against a care management organization for failure to comply with the contract between a care management organization and the Department of Community Health.

4.10.4.4  
When the Contractor negotiates a contract with a FQHC and/or a RHC, as defined in Section 1905(a)(2)(B) and 1905(a)(2)(C) of the Social Security Act, the Contractor shall pay the PPS rates for Core Services and other ambulatory services per encounter. The rates are established as described in §1001.1 of the Manual.  At Contractor’s discretion, it may pay more than the PPS rates for these services.

4.10.4.4.1  
Payment Reports must consist of all covered service claim types each month, inclusive of all of the below claims data:
 
  Early and Periodic Screening, Diagnosis and Treatment
 
 
  Physician Services
 
 
  Office Visits
 
 
  Laboratory Diagnostics
 
 
  Radiology Diagnostics
 
 
  Obstetrical Services
 
 
  Family Planning Services
 
 
  Injectable Drugs and Immunizations
 
 
  Visiting Nurse Services
 
 
  Newborn Hearing Screening
 
 
  Hospitals
 
 
  Nursing Homes
 
 
  Other Clinics
 
 
  Residential
 
 
  Dental Services
 
 
  Mental Health Clinic Services
 
 
  Refractive Services
 
 
  Pharmaceutical Services
 
 
  Psychology Services
 
 
  Podiatry Services
 
 
  Pediatric Preventive Health Screening/Newborn Metabolic
 
 
  Supplies incident to core services
 
 

 
 
(SEE DCH MEDICIAD MANUAL FOR ADDITIONAL INFORMATION ON FQHCs AND RHCs REQUIREMENTS: https://www.ghp.georgia.gov/wps/output/en_US/public/Provider/MedicaidManuals/01_2008_RHC_v2.pdf
 
 
https://www.ghp.georgia.gov/wps/output/en_US/public/Provider/MedicaidManuals/01_2008_FQHC_manual_v2.pdf
 

 
4.10.4.5
Upon receipt of notice from DCH that it is due funds from a Provider, who has exhausted or waived the administrative review process, if applicable, the Contractor shall reduce payment to the Provider for all claims submitted by that Provider by one hundred percent (100%), or such other amount as DCH may elect, until such time as the amount owed to DCH is recovered.  The Contractor shall promptly remit any such funds recovered to DCH in the manner specified by DCH.  To that end, the Contractor’s Provider Contracts shall contain a provision giving notice of this obligation to the Provider, such that the Provider’s execution of the Contract shall constitute agreement with the Contractor’s obligation to DCH.

 
4.10.4.6
The Contractor shall adjust its negotiated rates with Providers to reflect budgetary changes to the Medical Assistance program, as directed by the Commissioner of DCH; to the extent, such adjustments can be made within funds appropriated to DCH and available for payment to the Contractor.  The Contractor’s Provider Contracts shall contain a provision giving notice of this obligation to the Provider, such that the Provider’s execution of the Contract shall constitute agreement with the Contractor’s obligation to DCH.


4.10.5
Reporting Requirements

 
4.10.5.1
The Contractor shall submit a monthly FQHC and RHC Reports as described in Section 4.18.4.4.


4.11  
UTILIZATION MANAGEMENT AND CARE COORDINATION RESPONSIBILITIES

4.11.1
Utilization Management

 
4.11.1.1
The Contractor shall provide assistance to Members and Providers to ensure the appropriate Utilization of resources, using the following program components: Prior Authorization and Pre-Certification, prospective review, concurrent review, retrospective review, ambulatory review, second opinion, discharge planning and case management.  Specifically, the Contractor shall have written Utilization Management Policies and Procedures that:

 
4.11.1.1.1
Include protocols and criteria for evaluating Medical Necessity, authorizing services, and detecting and addressing over-Utilization and under-Utilization.  Such protocols and criteria shall comply with federal and State laws and regulations.

4.11.1.1.2  
Address which services require PCP Referral; which services require Prior-Authorization and how requests for initial and continuing services are processed, and which services will be subject to concurrent, retrospective or prospective review.

4.11.1.1.3  
Describe mechanisms in place that ensure consistent application of review criteria for authorization decisions.

4.11.1.1.4  
Require that all Medical Necessity determinations be made in accordance with DCH’s Medical Necessity definition as stated in Section 4.5.4.

4.11.1.2  
The Contractor shall submit the Utilization Management Policies and Procedures to DCH for review and prior approval within quarterly and as changed.

4.11.1.3  
Network Providers may participate in Utilization Review activities in their own Service Region to the extent that there is not a conflict of interest.  The Utilization Management Policies and Procedures shall define when such a conflict may exist and shall describe the remedy.

4.11.1.4  
The Contractor shall have a Utilization Management Committee comprised of network Providers within each Service Region.  The Contractor may have one (1) independent Utilization Management Committee for all of the Service Regions in which it is operating, if there is representation from each Service Region on the Committee.  The Utilization Management committee is accountable to the Medical Director and governing body of the Contractor. The Utilization Management Committee shall meet on a regular basis and maintain records of activities, findings, recommendations, and actions. Reports of these activities shall be made available to DCH upon request.

4.11.1.5  
The Contractor, and any delegated Utilization Review agent, shall not permit or provide compensation or anything of value to its employees, agents, or contractors based on:

 
4.11.1.5.1
Either a percentage of the amount by which a Claim is reduced for payment or the number of Claims or the cost of services for which the person has denied authorization or payment; or

 
4.11.1.5.2
Any other method that encourages the rendering of a Proposed Action.

4.11.2
Prior Authorization and Pre-Certification

4.11.2.1  
The Contractor shall not require Prior Authorization or Pre-Certification for Emergency Services, Post-Stabilization Services, or Urgent Care services, as described in Section 4.6.1, 4.6.2, and 4.6.3.

4.11.2.2  
The Contractor shall require Prior Authorization and/or Pre-Certification for all non-emergent and non-urgent inpatient admissions except for normal newborn deliveries.

4.11.2.3  
The Contractor may require Prior Authorization and/or Pre-Certification for all non-emergent, Out-of-Network services.

4.11.2.4  
Prior Authorization and Pre-Certification shall be conducted by a currently licensed, registered or certified Health Care Professional who is appropriately trained in the principles, procedures and standards of Utilization Review.

4.11.2.5  
The Contractor shall notify the Provider of Prior Authorization determinations in accordance with the following timeframes:

4.11.2.5.1  
Standard Service Authorizations .  Prior Authorization decisions for non-urgent services shall be made within fourteen (14) Calendar Days of receipt of the request for services.  An extension may be granted for an additional fourteen (14) Calendar Days if the Member or the Provider requests an extension, or if the Contractor justifies to DCH a need for additional information and the extension is in the Member’s interest.

4.11.2.5.2  
Expedited Service Authorizations .  In the event a Provider indicates, or the Contractor determines, that following the standard timeframe could seriously jeopardize the Member’s life or health the Contractor shall make an expedited authorization determination and provide notice within twenty-four (24) hours. The Contractor may extend the twenty-four (24) hour period for up to five (5) Business Days if the Member or the Provider requests an extension, or if the Contractor justifies to DCH a need for additional information and the extension is in the Member’s interest.

4.11.2.5.3  
Authorization for services that have been delivered .  Determinations for authorization involving health care services that have been delivered shall be made within thirty (30) Calendar Days of receipt of the necessary information.

4.11.2.6  
The Contractor’s policies and procedures for authorization shall include consulting with the requesting Provider when appropriate.

4.11.3
Referral Requirements

 
4.11.3.1
The Contractor may require that Members obtain a Referral from their PCP prior to accessing non-emergency specialized services.

4.11.3.2  
In the Utilization Management Policies and Procedures discussed in Section 4.11.1.1, the Contractor shall address:

4.11.3.2.1                      When a Referral from the Member’s PCP is required;

 
4.11.3.2.2
How a Member obtains a Referral to an In-Network Provider or an Out-of-Network Provider when there is no Provider within the Contractor’s network that has the appropriate training or expertise to meet the particular health needs of the Member;

 
4.11.3.2.3
How a Member with a Condition which requires on-going care from a specialist may request a standing Referral; and

4.11.3.2.4  
How a Member with a life-threatening Condition or disease, which requires specialized medical care over a prolonged period of time, may request and obtain access to a specialty care center.

4.11.3.3  
The Contractor shall prohibit Providers from making Referrals for designated health services to Health Care entities with which the Provider or a Member of the Provider’s family has a Financial Relationship.

4.11.3.4  
DCH strongly encourages the Contractor to develop electronic, web-based Referral processes and systems. In the event a Referral is made via the telephone, the Contractor shall ensure that the Contractor, the Provider and DCH maintain Referral data, including the final decision, in a data file that can be accessed electronically.

4.11.3.5  
In conjunction with the other Utilization Management policies, the Contractor shall submit the Referral processes to DCH for review and approval.

4.11.4
Transition of Members

4.11.4.1  
Procedures that are scheduled to occur after their new CMO effective date, but that have been authorized by either DCH or the patients original CMO prior to their new CMO effective date will be covered by the patients new CMO for 30 days, this will include:

4.11.4.1.1  
Members that are in ongoing treatment or that are receiving medication that has been covered by DCH or another CMO prior to their new CMO effective date will be covered by the new CMO for at least 30 days to allow time for clinical review, and if necessary transition of care. The CMO will not be obligated to cover services beyond 30 days, even if the DCH authorization was for a period greater than 30 days.

4.11.4.1.2  
Members who are otherwise engaged with problems operated by the State Department of Human Resources; child protective agency; mental health program; or children’s medical services.


4.11.4.2  
Inpatient Care

4.11.4.2.1  
      Members enrolled in a CMO that are hospitalized in an inpatient facility will remain the responsibility of that CMO until they are discharged from the facility, even if they change to a different CMO, or they become eligible for coverage under FFS Medicaid during their inpatient stay.

4.11.4.2.2  
      Inpatient care for newborns born on or after their mother’s effective date will be the responsibility of the mother’s assigned CMO.

4.11.4.2.3  
      Members that become eligible and enrolled in SSI after the date of an inpatient hospitalization shall remain the responsibility of the CMO until they are discharged from inpatient hospital care.  These members will remain the responsibility of the CMO for all covered services, even if the start date for SSI eligibility is made retroactive to a date prior to the hospitalization.

4.11.4.2.4  
     The CMO will continue to receive capitation payment for every month that the member continues to be hospitalized and will be responsible for all medical claims during the period that they are receiving capitation.  At discharge, and upon notice of such discharge, DCH will reassign the member to FFS or the new CMO following the normal monthly process.

4.11.4.2.5  
Upon notification that a hospitalized member will be transitioning to a new CMO, or to FFS Medicaid, the current CMO will work with the new CMO or FFS Medicaid to ensure that coordination of care and appropriate discharge planning occurs.

4.11.4.3  
When relinquishing Members, the Contractor shall cooperate with the receiving CMO plan regarding the course of on-going care with a specialist or other Provider.

4.11.4.4  
Contractors must identify and facilitate coordination of care for all Georgia Families members during changes or transitions between Contractors, as well as transitions to FFS Medicaid.  Members with special circumstances (such as those listed below) may require additional or distinctive assistance during a period of transition. Policies or protocols must be developed to address these situations. Special circumstances include members designated as having “special health care needs”, as well as members who have:

4.11.4.4.1  
Medical conditions or circumstances such as:

4.11.4.4.1.1  
Pregnancy (especially women who are high risk and in third trimester, or are within 30 days of their anticipated delivery date)

4.11.4.4.1.2  
Major organ or tissue transplantation services which  are in process, or have been authorized

4.11.4.4.1.3  
Chronic illness, which has placed the member in a high-risk category and/or resulted in hospitalization or placement in nursing, or other, facilities, and/or

4.11.4.4.1.4  
     Significant medical conditions, (e.g., diabetes, hypertension, pain control or orthopedics) that require ongoing care of specialist appointments.

4.11.4.4.2  
Members who are in treatment such as:

4.11.4.4.2.1  
     Chemotherapy and/or radiation therapy, or

4.11.4.4.2.2  
     Dialysis.

4.11.4.4.3  
Members with ongoing needs such as:

4.11.4.4.3.1  
  Durable medical equipment including ventilators and other respiratory assistance equipment

4.11.4.4.3.2  
  Home health services

4.11.4.4.3.3  
  Medically necessary transportation on a scheduled basis

4.11.4.4.3.4  
  Prescription medications, and/or

4.11.4.4.3.5  
  Other services not indicated in the State Plan, but covered by Title XIX for Early and Periodic Screening, Diagnosis and Treatment eligible members.

4.11.4.4.4  
Members who are currently hospitalized.

4.11.5
Court-Ordered Evaluations and Services

 
4.11.5.1
In the event a Member requires Medicaid-covered services ordered by a State or federal court, the Contractor shall fully comply with all court orders while maintaining appropriate Utilization Management practices.

4.11.6
Second Opinions

 
4.11.6.1
The Contractor shall provide for a second opinion in any situation when there is a question concerning a diagnosis or the options for surgery or other treatment of a health Condition when requested by any Member of the Health Care team, a Member, parent(s) and/or guardian (s), or a social worker exercising a custodial responsibility.

 
4.11.6.2
The second opinion must be provided by a qualified Health Care Professional within the network, or the Contractor shall arrange for the Member to obtain one outside the Provider network.

 
4.11.6.3
The second opinion shall be provided at no cost to the Member.

4.11.7
Care Coordination and Case Management

4.11.7.1  
The Contractor shall be responsible for the Care Coordination/Case Management of all Members and shall make special effort to identify Members who have the greatest need for Care Coordination, including those who have catastrophic, or other high-cost or high-risk Conditions.

4.11.7.2  
The Contractor’s Care Coordination system shall emphasize prevention, continuity of care, and coordination of care.  The system will advocate for, and link Members to, services as necessary across Providers and settings.  Care Coordination functions include:

4.11.7.2.1                      Early identification of Members who have or may have special needs;

4.11.7.2.2                      Assessment of a Member’s risk factors;

4.11.7.2.3                      Development of a plan of care;

4.11.7.2.4                      Referrals and assistance to ensure timely access to Providers;

 
4.11.7.2.5
Coordination of care actively linking the Member to Providers, medical services, residential, social and other support services where needed;

 
4.11.7.2.6
Monitoring;

 
4.11.7.2.7
Continuity of care; and

 
4.11.7.2.8
Follow-up and documentation.


4.11.7.3  
The Contractor shall develop and implement a Care Coordination and case management system to ensure:

4.11.7.3.1  
Timely access and delivery of Health Care and services required by Members;

4.11.7.3.2  
Continuity of Members’ care; and

4.11.7.3.3  
Coordination and integration of Members’ care.


4.11.7.4  
These policies shall include, at a minimum, the following elements:

4.11.7.4.1  
The provision of an individual needs assessment and diagnostic assessment; the development of an individual treatment plan, as necessary, based on the needs assessment; the establishment of treatment objectives; the monitoring of outcomes; and a process to ensure that treatment plans are revised as necessary.  These procedures must be designed to accommodate the specific cultural and linguistic needs of the Contractor’s Members;

4.11.7.4.2  
A strategy to ensure that all Members and/or authorized family members or guardians are involved in treatment planning

4.11.7.4.3  
Procedures and criteria for making Referrals to specialists and subspecialists;

4.11.7.4.4  
Procedures and criteria for maintaining care plans and Referral Services when the Member changes PCPs; and

4.11.7.4.5  
Capacity to implement, when indicated, case management functions such as individual needs assessment, including establishing treatment objectives, treatment follow-up, monitoring of outcomes, or revision of treatment plan.

 
4.11.7.5
The Contractor shall submit the Care Coordination and Case Management Policies and Procedures to DCH for review and approval within ninety (90) Calendar Days of Contract Award and as updated thereafter.

4.11.8
Disease Management

4.11.8.1  
The Contractor shall develop disease management programs for individuals with Chronic Conditions.

4.11.8.2  
The Contractor shall have disease management programs for Members with diabetes and asthma.

 
4.11.8.3
In addition, the Contractor shall develop programs for at least two (2) additional Conditions to be chosen from the following list:

4.11.8.3.1                      Perinatal case management;

4.11.8.3.2                      Obesity;

4.11.8.3.3                      Hypertension;

4.11.8.3.4                      Sickle cell disease; or

4.11.8.3.5                      HIV/AIDS.

4.11.9
Discharge Planning

4.11.9.1  
The Contractor shall maintain and operate a formalized discharge-planning program that includes a comprehensive evaluation of the Member’s health needs and identification of the services and supplies required to facilitate appropriate care following discharge from an institutional clinical setting.


4.11.10
Reporting Requirements

4.11.10.1  
The Contractor shall submit Utilization Management Reports to DCH as described in Sections 4.18.3.6 and  4.18.4.5.

4.11.10.2  
The Contractor shall submit monthly Prior Authorization and Pre-Certification Reports to DCH as described in Section 4.18.3.3.

4.12  
QUALITY IMPROVEMENT

4.12.1
General Provisions

4.12.1.1  
The Contractor shall provide for the delivery of Quality care with the primary goal of improving the health status of Members and, where the Member’s Condition is not amenable to improvement, maintain the Member’s current health status by implementing measures to prevent any further decline in Condition or deterioration of health status.  This shall include the identification of Members at risk of developing Conditions, the implementation of appropriate interventions and designation of adequate resources to support the intervention(s).

4.12.1.2  
The Contractor shall seek input from, and work with, Members, Providers and community resources and agencies to actively improve the Quality of care provided to Members.

4.12.1.3  
The Contractor shall establish a multi-disciplinary Quality Oversight Committee to oversee all Quality functions and activities.  This committee shall meet at least quarterly, but more often if warranted.

4.12.2                                Quality Strategic Plan Requirements

 
4.12.2.1
The Contractor shall support and comply with Georgia Families Quality Strategic Plan. The Quality Strategic Plan is designed to improve the Quality of Care and Service rendered to GF members   (as defined in   Title 42 of the Code of Federal Regulations (42 CFR) 431.300 et seq. (Safeguarding Information on Applicants and Recipients); 42 CFR 438.200 et seq. (Quality Assessment and Performance Improvement Including Health Information Systems), and 45 CFR Part 164 (HIPAA Privacy Requirements).

4.12.2.2  
The GF Quality Strategic Plan promotes improvement in the quality of care provided to enrolled members through established processes. DCH Managed Care & Quality staff’ oversight of the Contractor  includes:

4.12.2.2.1  
Monitoring and evaluating the Contractor’s service delivery system and provider network, as well as its own processes for quality management and performance improvement;

4.12.2.2.2  
Implementing action plans and activities to correct deficiencies and/or increase the quality of care provided to enrolled members,

4.12.2.2.3  
Initiating performance improvement projects to address trends identified through monitoring activities, reviews of complaints and allegations of abuse, provider credentialing and profiling, utilization management reviews, etc.;

4.12.2.2.4  
Monitoring compliance with Federal, State and Georgia Families requirements;

4.12.2.2.5  
Ensuring the Contractor’s coordination with State registries;

4.12.2.2.6  
Ensuring Contractor executive and management staff participation in the quality management and performance improvement processes;

4.12.2.2.7  
Ensure that the development and implementation of quality management and performance improvement activities include contracted provider participation and information provided by members, their families and guardians, and

4.12.2.2.8  
Identifying the Contractor’s best practices for performance and quality improvement.


4.12.3  
Reporting Requirements

Contractors must submit the following data reports as indicated.

REPORT
DUE DATE
REPORTS DIRECTED TO:
Performance Improvement Project Proposal(s)
Annually by March 31
Georgia Families/ Quality Management Unit
Quality Assurance Performance Improvement Plan
Annually by March 31
Georgia Families/ Quality Management Unit
Quality Assurance Performance Improvement Program Evaluation
Annually by March 31
Georgia Families/ Quality Management Unit
Performance Improvement Project Baseline Report
By March 31 following initial year of study
Georgia Families/ Quality Management Unit
Performance Improvement Project Final Evaluation Report (including any new QM/PI activities implemented as a result of the project)
Annually by March 31
Georgia Families/ Quality Management Unit
Corrective Action  Preventive Action Plan for deficiencies noted in:
1. An Operations Field Review
2. A Focused Review
3. QM/PI Plan
4. Performance related to Quality Measures
30 days after receipt of notice to submit a Corrective Action Preventive Action Plan (CAP) unless otherwise stated.
Georgia Families/ Quality Management Unit
Quarterly QM Reports
45 days after end of quarter
Georgia Families/ Quality Management Unit
Performance Measures Report
Annually by March 31
Georgia Families/ Quality Management Unit

If an extension of time is needed to complete a report, the Contractor may submit a request in writing to the Georgia Families/ Quality Management


4.12.4
Quality Assessment Performance Improvement (QAPI) Program

 
4.12.4.1
The Contractor shall have in place an ongoing QAPI program consistent with 42 CFR 438.240.

4.12.4.2  
           The Contractor’s QAPI program shall be based on the latest available research in the area of Quality assurance and at a minimum must include:
4.12.4.2.1  
A method of monitoring, analysis, evaluation and improvement of the delivery, Quality and appropriateness of Health Care furnished to all Members (including under and over Utilization of services), including those with special Health Care needs;

4.12.4.2.2  
Written policies and procedures for Quality assessment, Utilization Management and continuous Quality improvement that are periodically assessed for efficacy;

4.12.4.2.3  
A health information system sufficient to support the collection, integration, tracking, analysis and reporting of data;

4.12.4.2.4  
Designated staff with expertise in Quality assessment, Utilization Management and continuous Quality improvement;

4.12.4.2.5  
Reports that are evaluated, indicated recommendations that are implemented, and feedback provided to Providers and Members;

4.12.4.2.6  
A methodology and process for conducting and maintaining Provider profiling;

4.12.4.2.7  
Quarterly Reports to the Contractor’s multi-disciplinary Quality oversight committee and DCH on results, conclusions, recommendations and implemented system changes;

4.12.4.2.8  
Annual performance improvement projects (PIPs) that focus on clinical and non-clinical areas; and

4.12.4.2.9  
Annual Reports on performance improvement projects and a process for evaluation of the impact and assessment of the Contractor’s QAPI program.

4.12.4.3  
 The Contractor’s QAPI Program Plan must be submitted to DCH for  review and approval within ninety (90) Calendar Days of Contract Award and as updated thereafter.

4.12.4.4  
The Contractor shall submit any changes to its QAPI Program Plan to DCH for review and prior approval sixty (60) Calendar Days prior to implementation of the change.

4.12.4.5  
Upon the request of DCH, the Contractor shall provide any information and documents related to the implementation of the QAPI program.

4.12.5
Performance Improvement Projects

 
4.12.5.1
As part of its QAPI program the Contractor shall conduct clinical and non-clinical performance improvement projects in accordance with DCH and federal protocols.  In designing its performance improvement projects, the Contractor shall:

4.12.5.1.1  
Show that the selected area of study is based on a demonstration of need and is expected to achieve measurable benefit to the Member (rationale);

4.12.5.1.2  
Establish clear, defined and measurable goals and objectives that the Contractor shall achieve in each year of the project;

4.12.5.1.3  
Measure performance using Quality indicators that are objective, measurable, clearly defined and that allow tracking of performance and improvement over time;

4.12.5.1.4  
Implement interventions designed to achieve Quality improvements;

4.12.5.1.5  
Evaluate the effectiveness of the interventions;

4.12.5.1.6  
Establish standardized performance measures (such as HEDIS or another similarly standardized product);

4.12.5.1.7  
Plan and initiate activities for increasing or sustaining improvement; and

4.12.5.1.8  
Document the data collection methodology used (including sources) and steps taken to assure data is valid and reliable.

4.12.5.2  
Each performance improvement project must be completed in a period determined by DCH, to allow information on the success of the project in the aggregate to produce new information on Quality of care each year.

4.12.5.3  
The Contractor shall perform the following required clinical performance improvement projects, ongoing for the duration of the GF Contract period:

4.12.5.3.1  
One (1) in the area of Health Check screens;

4.12.5.3.2  
One (1) in the area of immunizations; and

4.12.5.3.3  
One (1) in the area of blood lead screens.

4.12.5.3.4  
One (1) in the area of detection of chronic kidney disease.


4.12.5.4  
The Contractor shall perform one (1) optional clinical performance improvement project from the following areas:

4.12.5.4.1  
Coordination/continuity of care;

4.12.5.4.2  
Chronic care management;

4.12.5.4.3  
High volume Conditions; or

4.12.5.4.4  
High risk Conditions.

4.12.5.5  
The Contractor shall perform the following required non-clinical performance improvement projects:

4.12.5.5.1  
One (1) in the area of Member satisfaction; and

4.12.5.5.2  
One (1) in the area of Provider satisfaction.

4.12.5.6  
The Contractor shall perform one (1) optional non-clinical performance improvement project from the following areas:

4.12.5.6.1  
Cultural competence;

4.12.5.6.2  
Appeals/Grievance/Provider Complaints;

4.12.5.6.3  
Access/service capacity; or

4.12.5.6.4  
Appointment availability.

4.12.5.7  
The Contractor shall submit its Proposed Performance Improvement Projects to DCH for review and prior approval within ninety (90) Calendar Days of Contract Award and as updated thereafter.

4.12.5.8  
The Contractor shall meet the established goals and objectives, as determined by DCH, for its performance improvement projects.  The Contractor shall submit to DCH any and all data necessary to enable DCH to measure the Contractor’s performance under this Section.

4.12.6
Practice Guidelines

4.12.6.1  
The Contractor shall adopt a minimum of three (3) evidence-based clinical practice guidelines, one of which shall be for chronic kidney disease. Such guidelines shall:

4.12.6.1.1  
Be based on the health needs and opportunities for improvement identified as part of the QAPI program;
4.12.6.1.2  
Be based on valid and reliable clinical evidence or a consensus of Health Care Professionals in the particular field;

4.12.6.1.3  
Consider the needs of the Members;

4.12.6.1.4  
Be adopted in consultation with network Providers; and

4.12.6.1.5  
Be reviewed and updated periodically as appropriate.

4.12.6.2  
The Contractor shall submit the Practice Guidelines, which shall include a methodology for measuring and assessing compliance, to DCH for review and prior approval as part of the QAPI program plan within ninety (90) Calendar Days of Contract Award and as updated thereafter.

4.12.6.3  
The Contractor shall disseminate the guidelines to all affected Providers and, upon request, to Members.

4.12.6.4  
The Contractor shall ensure that decisions for Utilization Management, Member education, coverage of services, and other areas to which the guidelines apply are consistent with the guidelines.

4.12.6.5  
In order to ensure consistent application of the guidelines the Contractor shall encourage Providers to utilize the guidelines, and shall measure compliance with the guidelines, until ninety percent (90%) or more of the Providers are consistently in compliance.  The Contractor may use Provider incentive strategies to improve Provider compliance with guidelines.

4.12.7  
Focused Studies

4.12.7.1  
Focus Studies are State required studies that examine a specific aspect of health care (such as prenatal care) for a defined point in time. These projects are usually based on information extracted from medical records or Contractor administrative data such as enrollment files and encounter/claims data. Steps to be taken by Contractor when conducting focus studies are:

·  
Selecting the Study Topic(s)
·  
Defining the Study Question(s)
·  
Selecting the Study Indicator(s)
·  
Identifying a representative and generalizable study population
·  
Documenting sound sampling techniques utilized (if applicable)
·  
Collecting reliable data
·  
Analyzing data and interpreting study results

4.12.7.2  
The Contractor shall also perform a minimum of two (2) focused studies each year, commencing with the second (2 nd ) year of operations.  One (1) study shall focus on preventive care services.

4.12.7.3  
The Contractor shall submit to DCH for approval the areas in which it will conduct focused studies on the first (1 st ) day of the third (3 rd ) quarter annually.  Due to federal reporting requirements (e.g., Quality Strategic Plan and EQRO), the year for Focus Studies is defined as October 1 – September 30 therefore   the 1 st day of the 3 rd quarter is April 1.

4.12.8
Patient Safety Plan

 
4.12.8.1
The Contractor shall have a structured Patient Safety Plan to address concerns or complaints regarding clinical care.  This plan must include written policies and procedures for processing of Member complaints regarding the care they received.  Such policies and procedures shall include:

4.12.8.1.1  
A system of classifying complaints according to severity;

4.12.8.1.2  
A review by the Medical Director and a mechanism for determining which incidents will be forwarded to Peer Review and Credentials Committees; and

4.12.8.1.3  
A summary of incident(s), including the final disposition, included in the Provider profile.

 
4.12.8.2
The Contractor shall submit the Patient Safety Plan to DCH for review and approval within ninety (90) Calendar Days of the Contract Award and as updated thereafter.

4.12.9  
Performance Incentives

4.12.9.1  
The Contractor may be eligible for Performance Incentives as described in Section 7.0.  All Incentives must comply with the federal managed care Incentive Arrangement requirements pursuant to 42 CFR 438.6 and the State Medicaid Manual 2089.3.

4.12.10
External Quality Review

 
4.12.10.1
DCH will contract with an External Quality Review Organization (EQRO) to conduct annual, external, independent reviews of the Quality outcomes, timeliness of, and   access to, the services covered in this Contract.  The Contractor shall collaborate with DCH’s EQRO to develop studies, surveys and other analytic activities to assess the Quality of care and services provided to Members and to identify opportunities for CMO plan improvement.  To facilitate this process the Contractor shall supply data, including but not limited to Claims data and Medical Records, to the EQRO.

4.12.11
Reporting Requirements

 
4.12.11.1
The Contractor’s Quality Oversight Committee shall submit Quality Oversight Committee Reports to DCH as described in Section 4.18.4.6.

 
4.12.11.2
The Contractor shall submit Performance Improvement Project Reports as described in Section 4.18.5.1

 
4.12.11.3
The Contractor shall submit annual Focused Studies Reports to DCH as described in Section 4.18.5.2.

 
4.12.11.4
The Contractor shall submit annual Patient Safety Plan Reports to DCH as described in Section 4.18.5.3.

4.13  
FRAUD AND ABUSE

4.13.1
Program Integrity

 
4.13.1.1
The Contractor shall have a Program Integrity Program, including a mandatory compliance plan, designed to guard against Fraud and Abuse.  This Program Integrity Program shall include policies, procedures, and standards of conduct for the prevention, detection, reporting, and corrective action for suspected cases of Fraud and Abuse in the administration and delivery of services under this Contract.

 
4.13.1.2
The Contractor shall submit its Program Integrity Policies and Procedures, which include the compliance plan and pharmacy lock-in program described below, to DCH for approval within sixty (60) Calendar Days of Contract Award and as updated thereafter.

4.13.2
Compliance Plan

 
4.13.2.1
The Contractor’s compliance plan shall include, at a minimum, the following:

4.13.2.1.1  
The designation of a Compliance Officer who is accountable to the Contractor’s senior management and is responsible for ensuring that policies to establish effective lines of communication between the Compliance Officer and the Contractor’s staff, and between the Compliance Officer and DCH staff, are followed;

4.13.2.1.2  
Provision for internal monitoring and auditing of reported Fraud and Abuse violations, including specific methodologies for such monitoring and auditing;

4.13.2.1.3  
Policies to ensure that all officers, directors, managers and employees know and understand the provisions of the Contractor’s Fraud and Abuse compliance plan;

4.13.2.1.4  
Policies to establish a compliance committee that periodically meets and reviews Fraud and Abuse compliance issues;

4.13.2.1.5  
Policies to ensure that any individual who reports CMO plan violations or suspected Fraud and Abuse will not be retaliated against;

4.13.2.1.6  
Polices of enforcement of standards through well-publicized disciplinary standards;

4.13.2.1.7  
Provision of a data system, resources and staff to perform the Fraud and Abuse and other compliance responsibilities;

4.13.2.1.8  
Procedures for the detection of Fraud and Abuse that includes, at a minimum, the following:

4.13.2.1.8.1  
Claims edits
4.13.2.1.8.2  
Post-processing review of Claims;
4.13.2.1.8.3  
Provider profiling and Credentialing;
4.13.2.1.8.4  
Quality Control; and
4.13.2.1.8.5  
Utilization Management.

4.13.2.1.9  
Written standards for organizational conduct;

4.13.2.1.10  
Effective training and education for the Compliance Officer and the organization’s employees, management, board Members, and Subcontractors;

4.13.2.1.11  
Inclusion of information about Fraud and Abuse identification and reporting in Provider and Member materials;

4.13.2.1.12  
Provisions for the investigation, corrective action and follow-up of any suspected Fraud and Abuse reports; and

4.13.2.1.13  
Procedures for reporting suspected Fraud and Abuse cases to the State Program Integrity Unit, including timelines and use of State approved forms.

 
4.13.2.2
As part of the Program Integrity Program, the Contractor shall implement a pharmacy lock-in program.  The policies, procedures and criteria for establishing a lock-in program shall be submitted to DCH for review and approval as part of the Program Integrity Policies and Procedures discussed in Section 4.13.1.2.  The pharmacy lock-in program shall:

4.13.2.2.1  
Allow Members to change pharmacies for good cause, as determined by the Contractor after discussion with the Provider(s) and the pharmacist.  Valid reasons for change should include recipient relocation or the pharmacy does not provide the prescribed drug;

4.13.2.2.2  
Provide Case management and education reinforcement of appropriate medication use;

4.13.2.2.3  
Annually assess the need for lock-in for each Member; and

4.13.2.2.4  
Require that the Contractor’s Compliance Officer report on the program on a quarterly basis to DCH.

4.13.2.2.5  
A member will not be allowed to transfer to another pharmacy, PCP, or CMO while enrolled in their existing CMO’s pharmacy lock-in program.

4.13.3
Coordination with DCH and Other Agencies

 
4.13.3.1
The Contractor shall cooperate and assist any State or federal agency charged with the duty of identifying, investigating, or prosecuting suspected Fraud and Abuse cases, including permitting access to the Contractor’s place of business during normal business hours, providing requested information, permitting access to personnel, financial and Medical Records, and providing internal reports of investigative, corrective and legal actions taken relative to the suspected case of Fraud and Abuse.

4.13.3.2  
The Contractor’s Compliance Officer shall work closely, including attending quarterly meetings, with DCH’s program integrity staff to ensure that the activities of one entity do not interfere with an ongoing investigation being conducted by the other entity.

 
4.13.3.3
The Contractor shall inform DCH immediately about known or suspected cases and it shall not investigate or resolve the suspicion without making DCH aware of, and if appropriate involved in, the investigation, as determined by DCH.

4.13.4
Reporting Requirements

 
4.13.4.1           The Contractor shall submit a Fraud and Abuse Report, as described in Section 4.18.4.7 to DCH on a monthly basis.  This Report shall include information on the pharmacy lock-in program described in Section 4.13.2.2.


4.14  
INTERNAL GRIEVANCE SYSTEM


4.14.1
General Requirements

 
4.14.1.1
The Contractor’s Grievance System shall include a Grievance process, an Administrative Review process and access to the State’s Administrative Law Hearing (State Fair Hearing) system.  The Contractor’s Grievance System is an internal process that shall be exhausted by the Member prior to accessing an Administrative Law Hearing.

 
4.14.1.2
The Contractor shall develop written Grievance System Policies and Procedures that detail the operation of the Grievance System. The Contractor’s policies and procedures shall be available in the Member’s primary language. The Grievance System Policies and Procedures shall be submitted to DCH for review and approval within sixty (60) Calendar Days of Contract Award and as updated thereafter.

 
4.14.1.3
The Contractor shall process each Grievance and Administrative Review using applicable State and federal statutory, regulatory, and GF Contractual provisions, and the Contractor’s written policies and procedures.  Pertinent facts from all parties must be collected during the investigation.

 
4.14.1.4
The Contractor shall give Members any reasonable assistance in completing forms and taking other procedural steps for both Grievances and   Administrative Reviews.  This includes, but is not limited to, providing interpreter services and toll-free numbers that have adequate TTD and interpreter capability.

 
4.14.1.5
The Contractor shall acknowledge receipt of each filed Grievance and Administrative Review in writing within ten (10) Business Days of receipt. The Contractor shall have procedures in place to notify all Members in their primary language of Grievance and Appeal resolutions.

 
4.14.1.6
The Contractor shall ensure that the individuals who make decisions on Grievances and Administrative Reviews were not involved in any previous level of review or decision-making; and are Health Care Professionals who have the appropriate clinical expertise, as determined by DCH, in treating the Member’s Condition or disease if deciding any of the following:

4.14.1.6.1  
An Appeal of a denial that is based on lack of Medical Necessity;

4.14.1.6.2  
A Grievance regarding denial of expedited resolutions of an Administrative Review; and

4.14.1.6.3  
Any Grievance or Administrative Review that involves clinical issues.


4.14.1.7  
DCH also allows a state review on behalf of PeachCare for Kids   members.  If the member or parent believes that a denied service should be covered, the parent must send a written request for review to the Care Management Organization (CMO) in which the affected child is enrolled. The CMO will conduct its review process in accordance with Section 4.14.4 of the contract.

4.14.1.8  
If the decision of the CMO review maintains the denial of service, a letter will be sent to the parent detailing the reason for denial. If the parent elects to dispute the decision, the parent will have the option of having the decision reviewed by the Formal Appeals Committee. The request should be sent to:

Department of Community Health
PeachCare for Kids
Administrative Review Request
2 Peachtree Street, NW, 39 th floor
Atlanta, GA 30303-3159

4.14.1.9  
The decision of the Formal Grievance Committee will be the final recourse available to the member. In reference to the Formal Grievance level, the State assures:

4.14.1.9.1  
Enrollees receive timely written notice of any documentation that includes the reasons for the determination, an explanation of applicable rights to review, the standard and expedited time frames for review, the manner in which a review can be requested, and the circumstances under which enrollment may continue, pending review.

4.14.1.9.2  
Enrollees have the opportunity for an independent, external review of a delay, denial, reduction, suspension, termination of health services, failure to approve, or provide payment for health services in a timely manner. The independent review is available at the Formal Grievance level.
4.14.1.9.3  
Decisions are written when reviewed by DCH and the Formal Grievance Committee.

4.14.1.9.4  
Enrollees have the opportunity to represent themselves or have representatives in the process at the Formal Grievance level.

4.14.1.9.5  
Enrollees have the opportunity to timely review their files and other applicable information relevant to the review of the decision. While this is assured at each level of review, members will be notified of the timeframes for the appeals process once an appeal is file with the Formal Grievance Committee.

4.14.1.9.6  
Enrollees have the opportunity to fully participate in the review process, whether the review is conducted in person or in writing.

4.14.1.9.7  
Reviews that are not expedited due to an enrollee’s medical condition will be completed within 90 calendar days of the date of a request is made.

4.14.1.9.8  
Reviews that are expedited due to an enrollee’s medical condition shall be  completed within 72 hours of the receipt of the request.

4.14.2
Grievance Process

4.14.2.1  
A Member or Member’s Authorized Representative may file a Grievance to the Contractor either orally or in writing.  A Grievance may be filed about any matter other than a Proposed Action.  A Provider cannot file a Grievance on behalf of a Member.

4.14.2.2  
The Contractor shall ensure that the individuals who make decisions on Grievances that involve clinical issues or denial of an expedited review of an Administrative Review are Health Care Professionals who have the appropriate clinical expertise, as determined by DCH, in treating the Member’s Condition or disease and who were not involved in any previous level of review or decision-making.

4.14.2.3  
The Contractor shall provide written notice of the disposition of the Grievance as expeditiously as the Member’s health Condition requires but must be completed within ninety (90) days but shall not exceed ninety (90) Calendar Days of the filing date.

4.14.3
Proposed Action

 
4.14.3.1
All Proposed Actions shall be made by a physician, or other peer review consultant, who has appropriate clinical expertise in treating the Member’s Condition or disease.

4.14.3.2  
In the event of a Proposed Action, the Contractor shall notify the Member in writing.  The Contractor shall also provide written notice of a Proposed Action to the Provider.  This notice must meet the language and format requirements in accordance with Section 4.3.2 of this Contract and be sent in accordance with the timeframes described in Section 4.14.3.4.

4.14.3.3  
The notice of Proposed Action must contain the following:

4.14.3.3.1  
The Action the Contractor has taken or intends to take, including the service or procedure that is subject to the Action.

4.14.3.3.2  
Additional information, if any, that could alter the decision.

4.14.3.3.3  
The specific reason used as the basis of the action.

4.14.3.3.4  
The reasons for the Action must have a factual basis and legal/policy basis.

4.14.3.3.5  
 The Member’s right to file an Administrative Review through the       Contractor’s internal Grievance System as described in Section 4.14.

4.14.3.3.6  
The Provider’s right to file a Provider Complaint as described in Section 4.9.7;

4.14.3.3.7  
The requirement that a Member exhaust the contractor’s internal Administrative Review Process;

4.14.3.3.8  
The circumstances under which expedited review is available and how to request it; and

4.14.3.3.9  
The Member’s right to have Benefits continue pending resolution of the Administrative Review with the Contractor, Member instructions on how to request that Benefits be continued, and the circumstances under which the Member may be required to pay the costs of these services.

 
4.14.3.4
The Contractor shall mail the Notice of Proposed Action within the following timeframes:

4.14.3.4.1  
For termination, suspension, or reduction of previously authorized Covered Services at least ten (10) Calendar Days before the date of Proposed Action or not later than the date of Proposed Action in the event of one of the following exceptions:

4.14.3.4.1.1  
The Contractor has factual information confirming the death of a Member.

4.14.3.4.1.2  
The Contractor receives a clear written statement signed by the Member that he or she no longer wishes services or gives information that requires termination or reduction of services and indicates that he or she understands that this must be the result of supplying that information.

4.14.3.4.1.3  
The Member’s whereabouts are unknown and the post office returns Contractor mail directed to the Member indicating no forwarding address (refer to 42 CFR 431.231(d) for procedures if the Member’s whereabouts become known).

4.14.3.4.1.4  
The Member’s Provider prescribes a change in the level of medical care.

4.14.3.4.1.5  
The date of action will occur in less than ten (days), in accordance with § 483.12(a) (5) (ii), which provides exceptions to the 30 days notice requirements of § 483.12(a) (5) (i).

4.14.3.4.1.6  
The Contractor may shorten the period of advance notice to five (5) Calendar Days before date of action if the Contractor has facts indicating that action should be taken because of probable Member Fraud and the facts have been verified, if possible, through secondary sources.

 
4.14.3.4.2
For denial of payment, at the time of any Proposed Action affecting the Claim.

4.14.3.4.3  
For standard Service Authorization decisions that deny or limit services, within the timeframes required in Section 4.11.2.5.

 
4.14.3.4.4
If the Contractor extends the timeframe for the decision and issuance of notice of Proposed Action according to Section 4.11.2.5, the Contractor shall give the Member written notice of the reasons for the decision to extend Grievance if he or she disagrees with that decision.  The Contractor shall issue and carry out its determination as expeditiously as the Member’s health requires and no later than the date the extension expires.

 
4.14.3.4.5
For authorization decisions not reached within the timeframes required in Section 4.11.2.5 for either standard or expedited Service Authorizations, Notice of Proposed Action shall be mailed on the date the timeframe expires, as this constitutes a denial and is thus a Proposed Action.

4.14.4
Administrative Review Process

4.14.4.1  
An Administrative Review is the request for review of a “Proposed Action”.  The Member, the Member’s Authorized Representative, or the Provider acting on behalf of the Member with the Member’s written consent, may file an Administrative Review either orally or in writing.  Unless the Member or Provider requests expedited review, the Member, the Member’s Authorized Representative, or the Provider acting on behalf of the Member with the Member’s written consent, must follow an oral filing with a written, signed, request for Administrative Review.

4.14.4.2  
The Member, the Member’s Authorized Representative, or the Provider acting on behalf of the Member with the Member’s written consent, may file an Administrative Review with the Contractor within thirty (30) Calendar Days from the date of the notice of Proposed Action.

4.14.4.3  
Administrative Reviews shall be filed directly with the Contractor, or its delegated representatives.  The Contractor may delegate this authority to an Administrative Review committee, but the delegation must be in writing.

4.14.4.4  
The Contractor shall ensure that the individuals who make decisions on Administrative Reviews are individuals who were not involved in any previous level of review or decision-making; and who are Health Care Professionals who have the appropriate clinical expertise in treating the Member’s Condition or disease if deciding any of the following:

4.14.4.4.1  
An Administrative Review of a denial that is based on lack of Medical Necessity.

4.14.4.4.2  
An Administrative Review that involves clinical issues.

4.14.4.5  
The Administrative Review process shall provide the Member, the Member’s Authorized Representative, or the Provider acting on behalf of the Member with the Member’s written consent, a reasonable opportunity to present evidence and allegations of fact or law, in person, as well as in writing.  The Contractor shall inform the Member of the limited time available to provide this in case of expedited review.

4.14.4.6  
The Administrative Review process must provide the Member, the Member’s Authorized Representative, or the Provider acting on behalf of the Member with the Member’s written consent, opportunity, before and during the Administrative Review process, to examine the Member’s case file, including Medical Records, and any other documents and records considered during the Administrative Review process.

4.14.4.7  
The Administrative Review process must include as parties to the Administrative Review the Member, the Member’s Authorized Representative, the Provider acting on behalf of the Member with the Member’s written consent, or the legal representative of a deceased Member’s estate.

4.14.4.8  
The Contractor shall resolve each Administrative Review and provide written notice of the resolution, as expeditiously as the Member’s health Condition requires but shall not exceed forty-five (45) Calendar Days from the date the Contractor receives the Administrative Review.  For expedited reviews and notice to affected parties, the Contractor has no longer than three (3) working days or as expeditiously as the Member’s physical or mental health condition requires, whichever is sooner. If the Contractor denies a Member’s request for expedited review, it must transfer the Administrative Review to the timeframe for standard resolution specified herein and must make reasonable efforts to give the Member prompt oral notice of the denial, and follow up within two (2) Calendar Days with a written notice. The Contractor shall also make reasonable efforts to provide oral notice for resolution of an expedited review of an Administrative Review.


4.14.4.9  
The Contractor may extend the timeframe for standard or expedited resolution of the Administrative Review by up to fourteen (14) Calendar Days if the Member, Member’s Authorized Representative, or the Provider acting on behalf of the Member with the Member’s written consent, requests the extension or the Contractor demonstrates (to the satisfaction of DCH, upon its request) that there is need for additional information and how the delay is in the Member’s interest.  If the Contractor extends the timeframe, it must, for any extension not requested by the Member, give the Member written notice of the reason for the delay.

4.14.5
Notice of Adverse Action

 
4.14.5.1
If the Contractor upholds the Proposed Action in response to a Grievance or Administrative Review filed by the Member, the Contractor shall issue a Notice of Adverse Action within the timeframes described in Section 4.14.4.8 and 4.14.4.9.

 
4.14.5.2
The Notice of Adverse Action shall meet the language and format requirements as specified in 4.3 and include the following:

4.14.5.2.1  
The results and date of the adverse Action including the service or procedure that is subject to the Action.

4.14.5.2.2  
Additional information, if any, that could alter the decision.

4.14.5.2.3  
The specific reason used as the basis of the action.;

4.14.5.2.4  
The right to request a State Administrative Law Hearing within thirty (30) Calendar Days.  The time for filing will begin when the filing is date stamped;

4.14.5.2.5  
The right to continue to receive Benefits pending a State Administrative Law Hearing;

4.14.5.2.6  
How to request the continuation of Benefits;

4.14.5.2.7  
Information explaining that the Member may be liable for the cost of any continued Benefits if the Contractor’s action is upheld in a State Administrative Law Hearing.

4.14.5.2.8  
Circumstances under which expedited resolution is available and how to request it; and

4.14.6
Administrative Law Hearing


4.14.6.1  
The State will maintain an independent Administrative Law Hearing process as defined in the Georgia Administrative Procedure Act O.C.G.A. §49-4-153) and as required by federal law, 42 CFR 431.200.  The Administrative Law Hearing process shall provide Members an opportunity for a hearing before an impartial Administrative Law Judge.  The Contractor shall comply with decisions reached as a result of the Administrative Law Hearing process.

4.14.6.2  
The Contractor is responsible for providing counsel to represent its interests. DCH is not a party to case and will only provide counsel to represent its own interests.

4.14.6.3  
A Member or Member’s Authorized Representative may request in writing an Administrative Law Hearing within thirty (30) Calendar Days of the date the Notice of Adverse Action is mailed by the Contractor.  The parties to the Administrative Law Hearing shall include the Contractor as well as the Member, Member’s Authorized Representative, or representative of a deceased Member’s estate.  A Provider cannot request an Administrative Law Hearing on behalf of a Member.  DCH reserves the right to intervene on behalf of the interest of either party.

4.14.6.4  
The hearing request and a copy of the adverse action letter must be received by the Department within 30 days or less from the date that the notice of action was mailed.

4.14.6.5  
A Member may request a Continuation of Benefits as described in Section 4.14.7 while an Administrative Law Hearing is pending.

4.14.6.6  
The Contractor shall make available any records and any witnesses at its own expense in conjunction with a request pursuant to an Administrative Law Hearing.

4.14.7
Continuation of Benefits while the Contractor Appeal and Administrative Law Hearing are Pending

 
4.14.7.1
As used in this Section, “timely” filing means filing on or before the later of the following:

4.14.7.1.1  
Within ten (10) Calendar Days of the Contractor mailing the Notice of Adverse Action.

4.14.7.1.2  
The intended effective date of the Contractor’s Proposed Action.

4.14.7.2  
The Contractor shall continue the Member’s Benefits if the Member or the Member’s Authorized Representative files the Appeal timely; the Appeal involves the termination, suspension, or reduction of a previously authorized course of treatment; the services were ordered by an authorized Provider; the original period covered by the original authorization has not expired; and the Member requests extension of the Benefits.

4.14.7.3  
If, at the Member’s request, the Contractor continues or reinstates the Member’s benefit while the Appeal or Administrative Law Hearing is pending, the Benefits must be continued until one of the following occurs:

4.14.7.3.1  
The Member withdraws the Appeal or request for the Administrative Law Hearing.

4.14.7.3.2  
Ten (10) Calendar Day pass after the Contractor mails the Notice of Adverse Action, unless the Member, within the ten (10) Calendar Day timeframe, has requested an Administrative Law Hearing with continuation of Benefits until an Administrative Law Hearing decision is reached.

4.14.7.3.3  
An Administrative Law Judge issues a hearing decision adverse to the Member.

4.14.7.3.4  
The time period or service limits of a previously authorized service has been met.

4.14.7.4  
If the final resolution of Appeal is adverse to the Member, that is, upholds the Contractor action, the Contractor may recover from the Member the cost of the services furnished to the Member while the Appeal is pending, to the extent that they were furnished solely because of the requirements of this Section.

4.14.7.5  
If the Contractor or the Administrative Law Judge reverses a decision to deny, limit, or delay services that were not furnished while the Appeal was pending, the Contractor shall authorize or provide this disputed services promptly, and as expeditiously as the Member’s health condition requires.

4.14.7.6  
If the Contractor or the Administrative Law Judge reverses a decision to deny authorization of services, and the Member received the disputed services while the Appeal was pending, the Contractor shall pay for those services.

4.14.8
Reporting Requirements

4.14.8.1  
The Contractor shall log and track all Grievances, Proposed Actions, Appeals and Administrative Law Hearing requests, as described in Section 4.18.4.8.

4.14.8.2  
The Contractor shall maintain records of Grievances, whether received verbally or in writing, that include a short, dated summary of the problems, name of the grievant, date of the Grievance, date of the decision, and the disposition.

4.14.8.3  
The Contractor shall maintain records of Appeals, whether received verbally or in writing, that include a short, date summary of the issues, name of the appellant, date of Appeal, date of decision, and the resolution.

4.14.8.4  
DCH may publicly disclose summary information regarding the nature of Grievances and Appeals and related dispositions or resolutions in consumer information materials.

4.14.8.5  
The Contractor shall submit quarterly Grievance System Reports to DCH as described in Section 4.18.4.8.1.

4.15  
ADMINISTRATION AND MANAGEMENT

4.15.1  
General Provisions

4.15.1.1  
The Contractor shall be responsible for the administration and management of all requirements of this Contract.  All costs related to the administration and management of this Contract shall be the responsibility of the Contractor.

4.15.2
Place of Business and Hours of Operation

4.15.2.1  
The Contractor shall maintain a central business office within the Service Region in which it is operating.  If the Contractor is operating in more than one (1) Service Region, there must be one (1) central business office and an additional office in each Service Region.  If a Contractor is operating in two (2) or more contiguous Service Regions, the Contractor may establish one (1) central business office for all Service Regions.  This business office must be centrally located within the contiguous Service Regions and in a location accessible for foot and vehicle traffic.  The Contractor may establish more than one (1) business office within a Service Region, but must designate one (1) of the offices as the central business office.

4.15.2.2  
All documentation must reflect the address of the location identified as the legal, duly licensed, central business office.  This business office must be open at least between the hours of 8:30 a.m. and 5:30 p.m. EST, Monday through Friday.  The Contractor shall ensure that the office(s) are adequately staffed to ensure that Members and Providers receive prompt and accurate responses to inquiries.

4.15.2.3  
The Contractor shall ensure that all business offices and all staff that perform functions and duties, related to this Contract are located within the United States.

4.15.2.4  
The Contractor shall provide live access, through its telephone hot line as described in Section 4.3.7 and Section 4.9.5.  The Contractor shall provide access twenty-four (24) hours a day, seven (7) days per week to its Web site.

4.15.3
Training

 
4.15.3.1
The Contractor shall conduct on-going training for its entire staff, in all departments, to ensure appropriate functioning in all areas and to ensure that staff is aware of all programmatic changes.

4.15.3.2  
The Contractor shall submit a staff-training plan to DCH for review and approval within ninety (90) days of Contract Award and as updated thereafter.

4.15.3.3  
The Contractor designated staff are required to attend DCH in-service training quarterly and annually.  DCH will determine the type and scope of the training.


4.15.4
Data Certification

 
4.15.4.1
The Contractor shall certify all data pursuant to 42 CFR 438.606. The data that must be certified include, but are not limited to, Enrollment information, Encounter Data, and other information required by the State and contained in Contracts, proposals and related documents. The data must be certified by one of the following: the Contractor’s Chief Executive Officer, the Contractor’s Chief Financial Officer, or an individual who has delegated authority to sign for, and who Reports directly to the Contractor’s Chief Executive Officer or Chief Financial Officer. The certification must attest, based on best knowledge, information, and belief, as follows:

4.15.4.1.1   To the accuracy, completeness and truthfulness of the data.

4.15.4.1.2  
To the accuracy, completeness and truthfulness of the documents specified by the State.

 
4.15.4.2
The Contractor shall submit the certification concurrently with the certified data.

4.15.5
Implementation Plan

 
4.15.5.1
The Contractor shall develop an Implementation Plan that details the procedures and activities that will be accomplished during the period between the awarding of this Contract and the start date of GF.  This Implementation Plan shall have established deadlines and timeframes for the implementation activities and shall include coordination and cooperation with DCH and its representatives during all phases.

4.15.5.2  
The Contractor shall submit its Implementation Plan to DCH for DCH’s review and approval within thirty (30) Calendar Days of Contract Award.  Implementation of the Contract shall not commence prior to DCH approval.

4.15.5.3  
The Contractor will not receive any additional payment to cover start up or implementation costs.

4.16  
CLAIMS MANAGEMENT

4.16.1
General Provisions

4.16.1.1  
The Contractor shall utilize the same time frames and deadlines for submission, processing, payment, denial, adjudication, and appeal of Medicaid claims as the time frames and deadlines that the Department of Community Health uses on claims its pays directly. The Contractor shall administer an effective, accurate and efficient Claims processing function that adjudicates and settles Provider Claims for Covered Services that are filed within the time frames specified by the Depatment of Community Health (see Part I. Policy and Procedures for Medicaid/PeachCare for Kids Manual)  and in compliance with all applicable State and federal laws, rules and regulations.

4.16.1.2  
The Contractor shall maintain a Claims management system that can identify date of receipt (the date the Contractor receives the Claim as indicated by the date-stamp), real-time-accurate history of actions taken on each Provider Claim (i.e. paid, denied, suspended, Appealed, etc.), and date of payment (the date of the check or other form of payment).

4.16.1.3  
At a minimum, the Contractor shall run one (1) Provider payment cycle per week, on the same day each week, as determined by the Department of Community Health.

4.16.1.4  
The Contractor shall support an Automated Clearinghouse (ACH) mechanism that allows Providers to request and receive electronic funds transfer (EFT) of Claims payments.

4.16.1.5  
The Contractor shall encourage that its Providers, as an alternative to the filing of paper-based Claims, submit and receive Claims information through electronic data interchange (EDI), i.e. electronic Claims.  Electronic Claims must be processed in adherence to information exchange and data management requirements specified in Section 4.17.  As part of this Electronic Claims Management (ECM) function, the Contractor shall also provide on-line and phone-based capabilities to obtain Claims processing status information.

4.16.1.6  
The Contractor shall generate Explanation of Benefits and Remittance Advices in accordance with State standards for formatting, content and timeliness.

4.16.1.7  
The Contractor shall not pay any Claim submitted by a Provider who is excluded or suspended from the Medicare, Medicaid or SCHIP programs for Fraud, abuse or waste or otherwise included on the Department of Health and Human Services Office of Inspector General exclusions list, or employs someone on this list.  The Contractor shall not pay any Claim submitted by a Provider that is on payment hold under the authority of DCH or its Agent(s).

4.16.1.8  
Not later than the fifteenth (15 th) business day after the receipt of a Provider Claim that does not meet Clean Claim requirements, the Contractor shall suspend the Claim and request in writing (notification via e-mail, the CMO plan Web Site/Provider Portal or an interim Explanation of Benefits satisfies this requirement) all outstanding information such that the Claim can be deemed clean.  Upon receipt of all the requested information from the Provider, the CMO plan shall complete processing of the Claim within fifteen (15) Business Days.


4.16.1.9  
If a provider submits a claim to a responsible health organization for services rendered within 72 hours after the provider verifies the eligibility of the patient with that responsible health organization, the responsible health organization shall reimburse the provider in an amount equal to the amount to which the provider would have been entitled if the patient had been enrolled as shown in the eligibility verification process. After resolving the provider’s claim, if the responsible health organization made payment for a patient for whom it was not responsible, then the responsible health organization may pursue a cause of action against any person who was responsible for payment of the services at the time they were provided but may not recover any payment made to the provider.

4.16.1.10  
The Contract shall not apply any penalty for failure to file claims in a timely manner, for failure to obtain prior authorization, or for the provider not being a participating provider in the person’s network, and the amount of reimbursement shall be that person’s applicable rate for the service if the provider is under contract with that person or the rate paid by the Department of Community Health for the same type of claim that it pays directly if the provider is not under contract with that person.

4.16.1.11  
The Contractor shall inform all network Providers about the information required to submit a Clean Claim as a provision within the Contractor/Provider Contract.  The Contractor shall make available to network Providers Claims coding and processing guidelines for the applicable Provider type.  The Contractor shall notify Providers ninety (90) Calendar Days before implementing changes to Claims coding and processing guidelines.

4.16.1.12  
The Contractor shall assume all costs associated with Claim processing, including the cost of reprocessing/resubmission, due to processing errors caused by the Contractor or to the design of systems within the Contractor’s span of control.

4.16.1.13  
In addition to the specific Web site requirements outlined above, the Contractor’s Web site shall be functionally equivalent to the Web site maintained by the State’s Medicaid fiscal agent.

4.16.2
Other Considerations

 
4.16.2.1
An adjustment to a paid Claim shall not be counted as a Claim for the purposes of reporting.

 
4.16.2.2
Electronic Claims shall be treated as identical to paper-based Claims for the purposes of reporting.

4.16.3                                  Encounter Data Submission Requirements

 
4.16.3.1
The Georgia Families program utilizes encounter data to determine the adequacy of medical services and to evaluate the quality of care rendered to members. DCH will use the following requirements to establish the standards for the submission of data and to measure the compliance of the Contractor to provide timely and accurate information. Encounter data from the Contractor also allows DCH to budget available resources, set contractor capitation rates, monitor utilization, follow public health trends and detect potential fraud. Most importantly, it allows the Division of Managed Care and Quality to make recommendations that can lead to the improvement of healthcare outcomes.

4.16.3.1  
The Contractor shall work with all contracted providers to implement standardized billing requirements to enhance the quality and accuracy of the billing data submitted to the health plan.

4.16.3.2  
The Contractor shall instruct contracted providers that the Georgia State Medicaid ID number is mandatory, and must be documented in record.  The Contractor will emphasize to providers the need for a unique GA Medicaid number for each practice location.

4.16.3.3  
The Contractor shall submit to Fiscal Agent weekly cycles of data files.  All
identified errors shall be submitted to the Contractor from the Fiscal Agent each week.  The Contractor shall clean up and resubmit the corrected file to the Fiscal Agent within seven (7) Business Days of receipt.

4.16.3.4  
The Contractor is required to submit 100% of Critical Data Elements such as state Medicaid ID numbers, NPI numbers, SSN numbers, Member Name, and DOB.  These items must match the states eligibility and provider file.

4.16.3.5  
The Contractor submitted claims must consistently include:

4.16.3.5.1  
1-   patient name
4.16.3.5.2  
2-  date of birth
4.16.3.5.3  
3-  place of service
4.16.3.5.4  
4-  date of service
4.16.3.5.5  
5-  type of service
4.16.3.5.6  
6-  units of service
4.16.3.5.7  
7-  diagnosis-primary & secondary
4.16.3.5.8  
8-  treating provider
4.16.3.5.9  
9-    NPI number
4.16.3.5.10  
10- Medicaid Number
4.16.3.5.11  
11- facility code
4.16.3.5.12  
12- a unique TCN
4.16.3.5.13  
13- all additionally required CMS 1500 or UB 04 codes.
4.16.3.5.14  
14 – CMO Paid Amount

 
4.16.3.6       For each submission of claims per 4.16.3.5, Contractor must provide the following Cash Disbursements data elements:

1.  
Provider/Payee Number
2.  
Name
3.  
address
4.  
city
5.  
state
6.  
zip
7.  
check date
8.  
check number
9.  
check amount
10.  
check code( ie. eft, paper check, etc)

Contractor will assist DCH in reconciliation of Cash Disbursement check amounts totals to CMO Paid Amount totals for submitted claims.


4.16.3.7  
The Contractor shall maintain an Encounter Error Rate of <5% weekly as monitored by the Fiscal Agent and DCH.  The Encounter Error Rate is the occurrence of a single error in any Transaction Control Number (TCN) or encounter claim counts as an error for that encounter (this is regardless of how many other errors are detected in the TCN.) 

4.16.3.8  
           The Contractors failure to comply with defined standard(s) will be subject to a corrective action plan (CAP) and may be liable for liquidated damages (LD’s).

4.16.4
Reporting Requirements

 
4.16.4.1
The Contractor shall submit Claims Processing Reports to DCH as described in section 4.18.3.5.1.

4.16.5  
Emergency Health Care Services

4.16.5.1  
The Contractor shall not deny or inappropriately reduce payment to a provider of emergency health care services for any evaluation, diagnostic testing, or treatment provided to a recipient of medical assistance for an emergency condition; or

4.16.5.2  
Make payment for emergency health care services contingent on the recipient or provider of emergency health care services providing any notification, either before or after receiving emergency health care services.

4.16.5.3  
In processing claims for emergency health care services, a care management organization shall consider, at the time that a claim is submitted, at least the following criteria:

4.16.5.3.1  
The age of the patient;
4.16.5.3.2  
The time and day of the week the patient presented for services;
4.16.5.3.3  
The severity and nature of the presenting symptoms;
4.16.5.3.4  
The patient’s initial and final diagnosis; and
4.16.5.3.5  
Any other criteria prescribed by the Department of Community Health, including criteria specific to patients under 18 years of age.

4.16.5.4  
The Contractor shall configure or program its automated claims processing system to consider at least the conditions and criteria described in this subsection for claims presented for emergency health care services.

4.16.5.5  
If a provider that has not entered into a contract with a care management organization provides emergency health care services or post-stabilization services to that care management organization’s member, the care management organization shall reimburse the non contracted provider for such emergency health care services and post-stabilization services at a rate equal to the rate paid by the Department of Community Health for Medicaid claims that it reimburses directly.


4.17  
INFORMATION MANAGEMENT AND SYSTEMS

4.17.1
General Provisions

 
4.17.1.1
The Contractor shall have Information management processes and Information Systems (hereafter referred to as Systems) that enable it to meet GF requirements, State and federal reporting requirements, all other Contract requirements and any other applicable State and federal laws, rules and regulations including HIPAA.

4.17.1.2  
The Contractor is responsible for maintaining a system that shall possess capacity sufficient to handle the workload projected for the start of the program and will be scaleable and flexible enough to adapt as needed, within negotiated timeframes, in response to program or Enrollment changes.

 
4.17.1.3
The Contractor shall provide a Web-accessible system hereafter referred to as the DCH Portal that designated DCH and other state agency resources can use to access Quality and performance management information as well as other system functions and information as described throughout this Contract.  Access to the DCH Portal shall be managed as described in section 4.17.5.

 
4.17.1.4
The Contractor shall attend DCH’s Systems Work Group meetings as scheduled by DCH.  The Systems Work Group will meet on a designated schedule as agreed to by DCH, its agents and every Contractor.

 
4.17.1.5
The Contractor shall provide a continuously available electronic mail communication link (E-mail system) with the State.  This system shall be:

 
4.17.1.5.1
Available from the workstations of the designated Contractor contacts; and

4.17.1.5.2  
Capable of attaching and sending documents created using software products other than Contractor systems, including the State’s currently installed version of Microsoft Office and any subsequent upgrades as adopted.

4.17.1.6  
By no later than the 30 th of April of each year, the Contractor will provide DCH with an annual progress/status report of the Contractor’s system refresh plan for the upcoming State fiscal year.  The plan will outline how Systems within the Contractor’s Span of Control will be systematically assessed to determine the need to modify, upgrade and/or replace application software, operating hardware and software, telecommunications capabilities, information management policies and procedures, and/or systems management policies and procedures in response to changes in business requirements, technology obsolescence, staff turnover and other relevant factors.  The systems refresh plan will also indicate how the Contractor will insure that the version and/or release level of all of its System components (application software, operating hardware, operating software) are always formally supported by the original equipment manufacturer (OEM), software development firm (SDF) or a third party authorized by the OEM and/or SDF to support the System component.

4.17.1.7  
The Contractor is responsible for all costs associated with the Contractors system refresh plan.

4.17.2
Global System Architecture and Design Requirements

 
4.17.2.1
The Contractor shall comply with federal and State policies, standards and regulations in the design, development and/or modification of the Systems it will employ to meet the aforementioned requirements and in the management of Information contained in those Systems.  Additionally, the Contractor shall adhere to DCH and State-specific system and data architecture preferences as indicated in this Contract.


4.17.2.2  
The Contractor’s Systems shall:

4.17.2.2.1  
Employ a relational data model in the architecture of its databases and relational database management system (RDBMS) to operate and maintain them;

4.17.2.2.2  
Be SQL and ODBC compliant;

4.17.2.2.3  
Adhere to Internet Engineering Task Force/Internet Engineering Standards Group standards for data communications, including TCP and IP for data transport;

4.17.2.2.4  
Conform to standard code sets detailed in Attachment L;

4.17.2.2.5  
Contain controls to maintain information integrity.  These controls shall be in place at all appropriate points of processing.  The controls shall be tested in periodic and spot audits following a methodology to be developed jointly and mutually agreed upon by the Contractor and DCH; and

 
4.17.2.2.7
Partner with the State in the development of future standard code sets, not specific to HIPAA or other federal effort and will conform to such standards as stipulated by DCH.

4.17.2.3  
Where Web services are used in the engineering of applications, the Contractor’s Systems shall conform to World Wide Web Consortium (W3C) standards such as XML, UDDI, WSDL and SOAP so as to facilitate integration of these Systems with DCH and other State systems that adhere to a service-oriented architecture.

4.17.2.4  
Audit trails shall be incorporated into all Systems to allow information on source data files and documents to be traced through the processing stages to the point where the Information is finally recorded.  The audit trails shall:

4.17.2.4.1  
Contain a unique log-on or terminal ID, the date, and time of any create/modify/delete action and, if applicable, the ID of the system job that effected the action;

4.17.2.4.2  
Have the date and identification “stamp” displayed on any on-line inquiry;

4.17.2.4.3  
Have the ability to trace data from the final place of recording back to its source data file and/or document shall also exist;

4.17.2.4.4  
Be supported by listings, transaction Reports, update Reports, transaction logs, or error logs;

4.17.2.4.5  
Facilitate auditing of individual Claim records as well as batch audits; and

4.17.2.4.6  
Be maintained for seven (7) years in either live and/or archival systems.  The duration of the retention period may be extended at the discretion of and as indicated to the Contractor by the State as needed for ongoing audits or other purposes.

4.17.2.5  
The Contractor shall house indexed images of documents used by Members and Providers to transact with the Contractor in the appropriate database(s) and document management systems to maintain the logical relationships between certain documents and certain data.

4.17.2.6  
The Contractor shall institute processes to insure the validity and completeness of the data it submits to DCH.  At its discretion, DCH will conduct general data validity and completeness audits using industry-accepted statistical sampling methods.  Data elements that will be audited include but are not limited to: Member ID, date of service, Provider ID, category and sub category (if applicable) of service, diagnosis codes, procedure codes, revenue codes, date of Claim processing, and date of Claim payment.

4.17.2.7  
Where a System is herein required to, or otherwise supports, the applicable batch or on-line transaction type, the system shall comply with HIPAA-standard transaction code sets as specified in Attachment L.

4.17.2.8  
The Contractor System(s) shall conform to HIPAA standards for information exchange.

4.17.2.9  
The layout and other applicable characteristics of the pages of Contractor Web sites shall be compliant with Federal “section 508 standards” and Web Content Accessibility Guidelines developed and published by the Web Accessibility Initiative.

4.17.2.10  
Contractor Systems shall conform to any applicable Application, Information and Data, Middleware and Integration, Computing Environment and Platform, Network and Transport, and Security and Privacy policy and standard issued by GTA as stipulated in the appropriate policy/standard.  These policies and standards can be accessed at: http://gta.georgia.gov/00/channel_modifieddate/0,2096,1070969_6947051,00.html

4.17.3
Data and Document Management Requirements by Major Information Type

 
4.17.3.1
In order to meet programmatic, reporting and management requirements, the Contractor’s systems shall serve as either the Authoritative Host of key data and documents or the host of valid, replicated data and documents from other systems.  Attachment L lays out the requirements for managing (capturing, storing and maintaining) data and documents for the major information types and subtypes associated with the aforementioned programmatic, reporting and management requirements.

4.17.4
System and Data Integration Requirements

4.17.4.1  
All of the Contractor’s applications, operating software, middleware, and networking hardware and software shall be able to interface with the State’s systems and will conform to standards and specifications set by the Georgia Technology Authority and the agency that owns the system.  These standards and specifications are detailed in Attachment L.

4.17.4.2  
The Contractor’s System(s) shall be able to transmit and receive transaction data to and from the MMIS as required for the appropriate processing of Claims and any other transaction that may be performed by either System.

The Contractor shall generate encounter data files no less than weekly (or at a frequency defined by DCH) from its claims management system(s) and/or other sources.  The files will contain settled Claims and Claim adjustments and encounters from Providers with whom the Contractor has a capitation arrangement for the most recent month for which all such transactions were completed.  The Contractor will provide these files electronically to DCH and/or its designated agent in adherence to the procedure and format indicated in Attachment L.

The Contractor’s System(s) shall be capable of generating all required files in the prescribed formats (as referenced in Attachment L) for upload into state Systems used specifically for program integrity and compliance purposes.

4.17.4.3  
The Contractor’s System(s) shall possess mailing address standardization functionality in accordance with US Postal Service conventions.

4.17.5
System Access Management and Information Accessibility Requirements

4.17.5.1  
The Contractor’s System shall employ an access management function that restricts access to varying hierarchical levels of system functionality and Information. The access management function shall:

4.17.5.1.1  
Restrict access to Information on a "need to know" basis, e.g. users permitted inquiry privileges only will not be permitted to modify information;

4.17.5.1.2  
Restrict access to specific system functions and information based on an individual user profile, including inquiry only capabilities; global access to all functions will be restricted to specified staff jointly agreed to by DCH and the Contractor; and

4.17.5.1.3  
Restrict attempts to access system functions to three (3), with a system function that automatically prevents further access attempts and records these occurrences.

4.17.5.1.4  
At a minimum, follow the GTA Security Standard and Access Management protocols.

4.17.5.2  
The Contractor shall make System Information available to duly Authorized Representatives of DCH and other State and federal agencies to evaluate, through inspections or other means, the quality, appropriateness and timeliness of services performed.

4.17.5.3  
The Contractor shall have procedures to provide for prompt electronic transfer of System Information upon request to In-Network or Out-of-Network Providers for the medical management of the Member in adherence to HIPAA and other applicable requirements.

4.17.5.4  
All Information, whether data or documents, and reports that contain or make references to said Information, involving or arising out of this Contract are owned by DCH.  The Contractor is expressly prohibited from sharing or publishing DCH information and reports without the prior written consent of DCH.  In the event of a dispute regarding the sharing or publishing of information and reports, DCH’s decision on this matter shall be final and not subject to change.

4.17.6
Systems Availability and Performance Requirements

4.17.6.1  
The Contractor will ensure that Member and Provider portal and/or phone-based functions and information, such as confirmation of CMO Enrollment (CCE) and electronic claims management (ECM), Member services and Provider services, are available to the applicable System users twenty-four (24) hours a day, seven (7) Days a week, except during periods of scheduled System Unavailability agreed upon by DCH and the Contractor.  Unavailability caused by events outside of a Contractor’s span of control is outside of the scope of this requirement.

4.17.6.2  
The Contractor shall ensure that at a minimum, all other System functions and Information are available to the applicable system users between the hours of 7:00 a.m. and 7:00 p.m. Monday through Friday.

4.17.6.3  
The Contractor shall ensure that the average response time that is controllable by the Contractor is no greater than the requirements set forth below, between 7:00 am and 7:00 pm, Monday through Friday for all applicable system functions except a) during periods of scheduled downtime,  b) during periods of unscheduled unavailability caused by systems and telecommunications technology outside of the Contractor’s span of control or c) for Member and Provider portal and phone-based functions such as CCE and ECM that are expected to be available twenty-four (24) hours a day, seven (7) days a week:

4.17.6.3.1  
Record Search Time – The response time shall be within three (3) seconds for ninety-eight percent (98%) of the record searches as measured from a representative sample of DCH System Access Devices, as monitored by the Contractor;


4.17.6.3.2  
Record Retrieval Time – The response time will be within three (3) seconds for ninety-eight percent (98%) of the records retrieved as measured from a representative sample of DCH System Access Devices;


4.17.6.3.3  
On-line Adjudication Response Time – The response time will be within five (5) seconds ninety-nine percent (99%) of the time as measured from a representative sample of user System Access Devices.

4.17.6.4  
The Contractor shall develop an automated method of monitoring the CCE and ECM functions on at least a thirty (30) minute basis twenty-four (24) hours a day, seven (7) Days per week.  The monitoring method shall separately monitor for availability and performance/response time each component of the CCE and ECM systems, such as the voice response system, the PC software response, direct line use, the swipe box method and ECM on-line pharmacy system.

4.17.6.5  
Upon discovery of any problem within its Span of Control that may jeopardize System availability and performance as defined in this Section of the Contract, the Contractor shall notify the DCH, Managed Care & Quality, Director of Contract Management  in person, via phone, electronic mail and/or surface mail.

4.17.6.6  
The Contractor shall deliver notification as soon as possible but no later than 7:00 pm if the problem occurs during the business day and no later than 9:00 am the following business day if the problem occurs after 7:00 pm.

4.17.6.7  
Where the operational problem results in delays in report distribution or problems in on-line access during the business day, the Contractor shall notify the DCH, Managed Care & Quality, Director of Contract Management within fifteen (15) minutes of discovery of the problem, in order for the applicable work activities to be rescheduled or be handled based on System Unavailability protocols.

4.17.6.8  
The Contractor shall provide to the DCH, Managed Care & Quality, Director of Contract Management information on System Unavailability events, as well as status updates on problem resolution.  These up-dates shall be provided on an hourly basis and made available via electronic mail, telephone and the Contractor’s Web Site/DCH Portal.


4.17.6.9  
Unscheduled System Unavailability of CCE and ECM functions, caused by the failure of systems and telecommunications technologies within the Contractor’s Span of Control will be resolved, and the restoration of services implemented, within thirty (30) minutes of the official declaration of System Unavailability. Unscheduled System Unavailability to all other Contractor System functions caused by systems and telecommunications technologies within the Contractor’s Span of Control shall be resolved, and the restoration of services implemented, within four (4) hours of the official declaration of System Unavailability.

4.17.6.10  
Cumulative System Unavailability caused by systems and telecommunications technologies within the Contractor’s span of control shall not exceed one (1) hour during any continuous five (5) Day period.


4.17.6.11  
The Contractor shall not be responsible for the availability and performance of systems and telecommunications technologies outside of the Contractor’s Span of Control.   Contractor is obligated to work with identified vendors to resolve and report system availability and performance issues. Reference Section 23.5.1.5 - Liquidated Damages)

4.17.6.12  
Full written documentation that includes a Corrective Action Plan with a set time frame for resolution must be submitted to DCH by close of business the same day, that describes what caused the problem, how the problem will be prevented from occurring again, shall be delivered within five (5) Business Days of the problem’s occurrence.

4.17.6.13  
Regardless of the architecture of its Systems, the Contractor shall develop and be continually ready to invoke a business continuity and disaster recovery (BC-DR) plan that at a minimum addresses the following scenarios: (a) the central computer installation and resident software are destroyed or damaged, (b) System interruption or failure resulting from network, operating hardware, software, or operational errors that compromises the integrity of transactions that are active in a live system at the time of the outage, (c) System interruption or failure resulting from network, operating hardware, software or operational errors that compromises the integrity of data maintained in a live or archival system, (d) System interruption or failure resulting from network, operating hardware, software or operational errors that does not compromise the integrity of transactions or data maintained in a live or archival system but does prevent access to the System, i.e. causes unscheduled System Unavailability.

4.17.6.14  
The Contractor shall periodically, but no less than annually, test its BC-DR plan through simulated disasters and lower level failures in order to demonstrate to the State that it can restore System functions per the standards outlined elsewhere in this Contract. The Contractor will prepare a report of the results of these tests and present to DCH staff within five (5) business days of test completion.

4.17.6.15  
In the event that the Contractor fails to demonstrate in the tests of its BC-DR plan that it can restore system functions per the standards outlined in this Contract, the Contractor shall be required to submit to the State a Corrective Action Plan that describes how the failure will be resolved.  The Corrective Action Plan will be delivered within five (5) Business Days of the conclusion of the test.

4.17.6.16  
 The Contractor shall submit System Availability and Performance Report to DCH as described in section 4.18.3.4.1

4.17.7
System User and Technical Support Requirements

4.17.7.1  
Beginning sixty (60) Calendar Days prior to the scheduled start of operations, the Contractor shall provide Systems Help Desk (SHD) services to all DCH staff and the other agencies that may have direct access to Contractor systems.

4.17.7.2  
The SHD shall be available via local and toll free telephone service and via e-mail from 7 a.m. to 7 p.m. EST Monday through Friday, with the exception of State holidays.  Upon State request, the Contractor shall staff the SHD on a State holiday, Saturday, or Sunday at the Contractor’s expense.


4.17.7.3  
SHD staff shall answer user questions regarding Contractor System functions and capabilities; report recurring programmatic and operational problems to appropriate Contractor or DCH staff for follow-up; redirect problems or queries that are not supported by the SHD, as appropriate, via a telephone transfer or other agreed upon methodology; and redirect problems or queries specific to data access authorization to the appropriate State login account administrator.


4.17.7.4  
The Contractor shall submit to DCH for review and approval its SHD Standards.  At a minimum, these standards shall require that between the hours of 7 a.m. and 7 p.m. EST ninety percent (90%) of calls are answered by the fourth (4th) ring, the call abandonment rate is five percent (5%) or less, the average hold time is two (2) minutes or less, and the blocked call rate does not exceed one percent (1%).

4.17.7.5  
Individuals who place calls to the SHD between the hours of 7 p.m. and 7 a.m. EST shall be able to leave a message.  The Contractor’s SHD shall respond to messages by noon the following Business Day.

4.17.7.6  
Recurring problems not specific to System Unavailability identified by the SHD shall be documented and reported to Contractor management within one (1) Business Day of recognition so that deficiencies are promptly corrected.

4.17.7.7  
Additionally, the Contractor shall have an IT service management system that provides an automated method to record, track, and report on all questions and/or problems reported to the SHD.  The service management system shall:
 
                       4.17.7.7.1   Assign a unique number to each recorded incident;

4.17.7.7.2  
Create State defined extract files that contain summary information on all problems/issues received during a specified time frame;

4.17.7.7.3  
Escalate problems based on their priority and the length of time they have been outstanding;

4.17.7.7.4  
Perform key word searches that are not limited to certain fields and allow for searches on all fields in the database;

4.17.7.7.5   
Notify support personnel when a problem is assigned to them and re-notify support personnel when an assigned problem has escalated to a higher priority ;

4.17.7.7.6  
List all problems assigned to a support person or group;

4.17.7.7.7  
Perform searches for duplicate problems when a new problem is entered;

4.17.7.7.8  
Allow for entry of at least five hundred (500) characters of free form text to describe problems and resolutions; and

4.17.7.7.9  
Generate Reports that identify categories of problems encountered, length of time for resolution, and any other State-defined criteria.

4.17.7.8  
The Contractor’s call center systems shall have the capability to track call management metrics identified in Attachment L.

4.17.8  
System Change Management Requirements

4.17.8.1  
The Contractor shall absorb the cost of routine maintenance, inclusive of defect correction, System changes required to effect changes in State and federal statute and regulations, and production control activities, of all Systems within its Span of control.

4.17.8.2  
The Contractor shall provide DCH, prior written notice of non-routine System changes excluding changes prompted by events described in Section 4.17.6 and including proposed corrections to known system defects, within ten (10) Calendar Days of the projected date of the change.  As directed by the state, the Contractor shall discuss the proposed change in the Systems Work Group.

4.17.8.3  
The Contractor shall respond to State reports of System problems not resulting in System Unavailability according to the following timeframes:

4.17.8.3.1  
Within five (5) Calendar Days of receipt, the Contractor shall respond in writing to notices of system problems.

4.17.8.3.2  
Within fifteen (15) Calendar Days, the correction will be made or a Requirements Analysis and Specifications document will be due.

4.17.8.3.3  
The Contractor will correct the deficiency by an effective date to be determined by DCH.

4.17.8.3.4  
Contractor systems will have a system-inherent mechanism for recording any change to a software module or subsystem.

4.17.8.4  
The Contractor shall put in place procedures and measures for safeguarding the State from unauthorized modifications to Contractor Systems.

4.17.8.5  
Unless otherwise agreed to in advance by DCH as part of the activities described in Section 4.17.8.3, scheduled System Unavailability to perform System maintenance, repair and/or upgrade activities shall take place between 11 p.m. on a Saturday and 6 a.m. on the following  Sunday.

4.17.9
System Security and Information Confidentiality and Privacy Requirements

4.17.9.1  
The Contractor shall provide for the physical safeguarding of its data processing facilities and the systems and information housed therein. The Contractor shall provide DCH with access to data facilities upon DCH request.  The physical security provisions shall be in effect for the life of this Contract.

4.17.9.2  
The Contractor shall restrict perimeter access to equipment sites, processing areas, and storage areas through a card key or other comparable system, as well as provide accountability control to record access attempts, including attempts of unauthorized access.

4.17.9.3  
The Contractor shall include physical security features designed to safeguard processor site(s) through required provision of fire retardant capabilities, as well as smoke and electrical alarms, monitored by security personnel.

4.17.9.4  
The Contractor shall ensure that the operation of all of its systems is performed in accordance with State and federal regulations and guidelines related to security and confidentiality and meet all privacy and security requirements of HIPAA regulations.  Relevant publications are included in Attachment L.

4.17.9.5  
The Contractor will put in place procedures, measures and technical security to prohibit unauthorized access to the regions of the data communications network inside of a Contractor’s Span of Control.

4.17.9.6  
The Contractor shall ensure compliance with:

 
4.17.9.6.1
42 CFR Part 431 Subpart F (confidentiality of information concerning applicants and Members of public medical assistance programs);

 
4.17.9.6.2
42 CFR Part 2 (confidentiality of alcohol and drug abuse records); and

 
4.17.9.6.3
Special confidentiality provisions related to people with HIV/AIDS and mental illness.

4.17.9.7  
The Contractor shall provide its Members with a privacy notice as required by HIPAA.  The Contractor shall provide the State with a copy of its Privacy Notice for its filing.

4.17.10
Information Management Process and Information Systems Documentation Requirements

4.17.10.1  
The Contractor shall ensure that written System Process and Procedure Manuals document and describe all manual and automated system procedures for its information management processes and information systems.

4.17.10.2  
The Contractor shall develop, prepare, print, maintain, produce, and distribute distinct System Design and Management Manuals, User Manuals and Quick/Reference Guides, and any updates thereafter, for DCH and other agency staff that use the DCH Portal.

4.17.10.3  
The System User Manuals shall contain information about, and instructions for, using applicable System functions and accessing applicable system data.

4.17.10.4  
When a System change is subject to State sign off, the Contractor shall draft revisions to the appropriate manuals prior to State sign off the change.

4.17.10.5  
All of the aforementioned manuals and reference guides shall be available in printed form and on-line via the DCH Portal.  The manuals will be published in accordance to the applicable DCH and/or Georgia Technology Authority (GTA) standard.

4.17.10.6  
Updates to the electronic version of these manuals shall occur in real time; updates to the printed version of these manuals shall occur within ten (10) Business Days of the update taking effect.

4.17.11
Reporting Requirements

4.17.11.1  
The Contractor shall submit a monthly Systems Availability and Performance Report to DCH as described in Section 4.18.3.4.

4.18  
REPORTING REQUIREMENTS

4.18.1
General Procedures

 
4.18.1.1
The Contractor shall comply with all the reporting requirements established by this Contract.  The Contractor shall create Reports using the formats, including electronic formats, instructions, and timetables as specified by DCH, at no cost to DCH.  Changes to the format must be approved by DCH prior to implementation. The Contractor shall transmit and receive all transactions and code sets required by the HIPAA regulations in accordance with Section 21.2.  The Contractor’s failure to submit the Reports as specified may result in the assessment of liquidated damages as described in Section 23.0.

4.18.1.1.1  
The Contractor shall submit the Deliverables and Reports for DCH review and approval according to the following timelines, unless otherwise indicated.
4.18.1.1.1.1  
Annual Reports shall be submitted within thirty (30) Calendar Days following the twelfth (12 th ) month Members are enrolled in the CMO plan;

4.18.1.1.1.2  
Quarterly Reports shall be submitted by April 30, July 30, October 30, and January 30, for the quarter immediately preceding the due date;

4.18.1.1.1.3  
Monthly Reports shall be submitted within fifteen (15) Calendar Days of the end of each month; and

4.18.1.1.1.4  
Weekly Reports shall be submitted on the same day of each week, as determined by DCH.

4.18.1.2  
For reports required by DOI and DCH, the Contractor shall submit such reports according to the DOI schedule of due dates, unless otherwise indicated.  While such schedule may be duplicated in this Contract, should the DOI schedule of due dates be amended at a future date, the due dates in this Contract shall automatically change to the new DOI due dates.

4.18.1.3  
The Contractor shall, upon request of DCH, generate any additional data or reports at no additional cost to DCH within a time period prescribed by DCH.  The Contractor’s responsibility shall be limited to data in its possession.

4.18.2
Weekly Reporting

 
4.18.2.1
Member Information Report

 
4.18.2.1.1
Pursuant to Section 4.1.4.1 the Contractor shall submit a Member Information Report.  The report shall include information on the Members that change addresses or move outside the Service Region.  The Contractor shall also report any information that may affect the Member’s eligibility for GF including, but not limited to, changes in income or employment, family size, or incarceration.  The minimum data elements that will be required for this report are described in Attachment L.

 
4.18.2.2
Member Data Conflict Report

4.18.2.2.1  
Pursuant to Section 5.8, the Contractor shall submit a Member Data Conflict Report.  The report shall include data conflicts that may affect the Member’s eligibility for Georgia Families including, but not limited to, name changes, date of birth, duplicate records, social security number or gender.

4.18.3
Monthly Reporting

4.18.3.1  
Telephone and Internet Activity Report

4.18.3.1.1  
This information may be submitted as a summary report, in a format to be determined by DCH.  The Contractor shall maintain, and make available at the request of DCH, any and all supporting documentation. Each Telephone and Internet Activity Report shall include the following information:
i.  
Call volume;
ii.  
E-mail volume;
iii.  
Average call length;
iv.  
Average hold time;
v.  
Abandoned Call rate;
vi.  
Accuracy rate based on CMO’s Call Center Quality Criteria and Protocols;
vii.  
Content of call or email and resolution; and
viii.  
Blocked Call rate.

 
4.18.3.2
Eligibility and Enrollment Reconciliation Report

 
4.18.3.2.1
Pursuant to Section 4.1.4.2 the Contractor shall submit an Eligibility and Enrollment Reconciliation Report that reconciles eligibility data to the Contractor’s Enrollment records.  The written report shall verify that the Contractor has an Enrollment record for all Members that are eligible for Enrollment in the CMO plan.

 
4.18.3.3
Prior Authorization and Pre-Certification Report

 
4.18.3.3.1
Pursuant to Section 4.11.10.2 the Contractor shall submit Prior Authorization and Pre-Certification Reports that summarize all requests in the preceding month for Prior Authorization and Pre-Certification.  The Report shall include, at a minimum, the following information:

i.  
Total number of completed requests for Standard Service Authorizations;
ii.  
Total number of completed requests for Expedited Service Authorizations;
iii.  
Percent of completed requests within timeliness standards by type of service;
iv.  
Total number of completed requests authorized by type of service;
v.  
Total number or completed requests denied by type of service; and
vi.  
Percent of completed requests denied by type of service;

 
4.18.3.4
System Availability and Performance Report

 
4.18.3.4.1
Pursuant to Section 4.17.6.16 the Contractor shall submit a System Availability and Performance Report that shall report the following information:

i.  
Record Search Time
ii.  
Record Retrieval Time
iii.  
Screen Edit Time
iv.  
New Screen/Page Time
v.  
Print Initiation Time
vi.  
Confirmation of CMO Enrollment Response Time
vii.  
Online Claims Adjudication Response Time

 
4.18.3.5
Claims Processing Report

 
4.18.3.5.1
Pursuant to Section 4.16.4 the Contractor shall submit a Claims Processing Report that documents the claims processing activities for the following claim types:
i            Physicians
ii  
Institutional
iii  
Professional
iiii  
Pharmacy
iiv  
Dental
iv  
Vision
ivi  
Behavioral

4.18.3.5.2.1  
Number and dollar value of Claims processed by Provider type and processing status (adjudicated and paid, adjudicated and not paid, suspended, appealed, denied);

4.18.3.5.2.2  
Aging of Claims: number, dollar value and status of Claims filed in most recent and prior months (defined as six (6) months previous) by Provider type and processing status; and

4.18.3.5.2.3  
Cumulative percentage for the current fiscal year of Clean Claims processed and paid within thirty (30) calendar and ninety (90) Calendar Days of receipt.

 
4.18.3.6
Utilization Management Report

 
4.18.3.6.1
Pursuant to Section 4.11.10.1, the Contractor shall submit a Utilization Management Report on Utilization patterns and aggregate trend analysis. The monthly Utilization Management Report shall be based on authorization data and will contain specific elements specified by DCH such that all CMOs are reporting a common data set.

4.18.4
Quarterly Reporting

 
4.18.4.1
EPSDT Report

 
4.18.4.1.1
Pursuant to Section 4.7.6.1 the Contractor shall submit an EPSDT Report for Medicaid Members and PeachCare for Kids Members that identifies at a minimum the following:

i.  
Number of Health Check eligible Members;
ii.  
Number of live births;
iii.  
Number of initial newborn visits within twenty-four (24) hours of birth;
iv.  
Number of Members who received all scheduled EPSDT screenings in accordance with the periodicity schedule;
v.  
Number of Members who received dental examinations services by an oral health professional;
vi.  
Number of Members that received an initial health visit and screening within ninety (90) Calendar Days of Enrollment;
vii.  
Number of diagnostic and treatment services, including Referrals; and
viii.  
Number and rate of blood lead screening.

 
4.18.4.1.2
Reports shall capture Medicaid Members and PeachCare for Kids Members separately.

 
4.18.4.1.3
DCH, at its sole discretion, may add additional data to the EPSDT Report if DCH determines that it is necessary for monitoring purposes.

 
4.18.4.2
Timely Access Report

 
4.18.4.2.1
Pursuant to Section 4.8.19.2 the Contractor shall submit Timely Access Reports that monitor the time lapsed between a Member’s initial request for an office appointment and the date of the appointment.  These data for the Timely Access Reports may be collected using statistical sampling methods (including periodic Member and/or Provider surveys).  The report shall include:

i.           Total number of appointment requests;
ii.           Total number of requests that meet the waiting time standards;
 
iii.
Total number of requests that exceed the waiting time standards; and
 
iv.
Average waiting time for those requests that exceed the waiting time standards.  Information for items iii and iv shall be provided for each provider type/class.

 
4.18.4.3
Provider Complaints Report

 
4.18.4.3.1
Pursuant to Section 4.9.8.2 the Contractor shall submit a Provider Complaints Report that includes, at a minimum, the following:

i.  
Number of complaints by type;
ii.  
Type of assistance provided; and
iii.  
Administrative disposition of the case.

4.18.4.4  
FQHC and RHC Report

 
4.18.4.4.1
Pursuant to 4.10.5.1 the Contractor shall submit monthly FQHC and RHC Payment Reports that identify Contractor payments made to each FQHC and RHC for each Covered Service provided to Members.

 
4.18.4.5
Utilization Management Report


4.18.4.5.1  
Utilization Management Reports must include an analysis of data and identification of opportunities for improvement and follow up of the effectiveness of the intervention.  Utilization data is to be reported separately based on both authorization (report based on authorization data shall be submitted monthly pursuant to Section 4.18.3.6.1) and claim data. The reports shall include, at a minimum, the following data:  Specific data elements are defined with DCH such that all CMOs are reporting a common data set.

4.18.4.5.1.1   Number of UM cases handled, by type;
4.18.4.5.1.2  
Number of denials (medical/dental/behavioral health/pharmaceutical);
4.18.4.5.1.3  
Number of appeals;
4.18.4.5.1.4  
Monitoring of at least four (4) types of utilization data for over-utilization and under-utilization.  This should be measured against an established threshold (length of stay, unplanned readmissions, procedure rates, member complaints, etc.)


4.18.4.5.2  
Pursuant to Section 4.11.10.1, the Contractor shall submit a Utilization Management Report on Utilization patterns and aggregate trend analysis.  The Contractor shall also submit individual physician profiles to DCH, as requested.  These Reports should provide to DCH analysis and interpretation of Utilization patterns, including but not limited to, high volume services, high risk services, services driving cost increases, including prescription drug utilization; Fraud and Abuse trends; and Quality and disease management.  The Contractor shall provide ad hoc Reports pursuant to the requests of DCH.  The Contractor shall submit its proposed reporting mechanism, including but not limited to focus of study, data sources to DCH for approval.


4.18.4.5.3  
The Contractor shall select three (3) of the following elements to monitor in its physician profiles.  Each element should be measured against an established threshold.
4.18.4.5.3.1  
Member access (encounters per member per year, new patient visit within 6 months, ER use per member per year, etc.)
4.18.4.5.3.2  
Preventive care (EPSDT rates, breast cancer screening rates, immunizations, etc.)
4.18.4.5.3.3  
Disease management (asthma ER/IP encounters, HBA1C rates, etc.)
4.18.4.5.3.4  
Pharmacy utilization (generics, asthma medications, etc.)

4.18.4.6  
Quality Oversight Committee Report

 
4.18.4.6.1
Pursuant to Section 4.12.11.1 the Contractor shall submit a Quality Oversight Committee Report that shall include a summary of results, conclusions, recommendations and implemented system changes for the QAPI program.

 
4.18.4.7
Fraud and Abuse Report

 
4.18.4.7.1
Pursuant to Section 4.13.4.1 the Contractor shall submit a Fraud and Abuse Report, which shall include, at a minimum, the following:

i.  
Source of complaint;

ii.  
Alleged persons or entities involved;

iii.  
Nature of complaint;

iv.  
Approximate dollars involved;

v.  
Date of the complaint;

vi.  
Disciplinary action imposed;

vii.  
Administrative disposition of the case;

viii.  
Investigative activities, corrective actions, prevention efforts, and results; and

ix.  
Trending and analysis as it applies to: Utilization Management; Claims management; post-processing review of Claims; and Provider profiling.

 
4.18.4.8
Grievance System Report

 
4.18.4.8.1
Pursuant to Section 4.14.8.5 the Contractor shall submit a summary of Grievance, Appeals and Administrative Law Hearing requests.  The report shall, at a minimum, include the following:

i.  
Number of complaints by type;

ii.  
Type of assistance provided; and

iii.  
Administrative disposition of the case.

 
4.18.4.9
Cost Avoidance Report

 
4.18.4.9.1
Pursuant to Section 8.6.1 the Contractor shall submit a Cost Avoidance Report that identifies all cost-avoided claims for Members with third party coverage from private insurance carriers and other responsible third parties.

 
4.18.4.10
Medical Loss Ratio Report

4.18.4.10.1  
Pursuant to Section 8.6.2, the Contractor shall submit monthly, a Medical Loss Ratio report that captures medical expenses relative to capitation payments received on a cumulative year to date basis.  In addition, the Medical Loss Ratio report shall be submitted by May 15, August 15, November 15 and February 15 for the quarter immediately preceding the due date.  The Medical Loss Ratio report shall include:

4.18.4.10.1.1  
Capitation payments received;

4.18.4.10.1.2  
Medical expenses by provider grouping including, but not limited to:

4.18.4.10.1.2.1  
Direct payments to Providers for covered medical services;
4.18.4.10.1.2.2  
Capitated payments to providers; and
4.18.4.10.1.2.3  
Payments to subcontractors for covered benefits and services.

4.18.4.10.1.3  
An Estimate of incurred but not reported IBNR expenses;

4.18.4.10.1.4  
Actuarial certification that the report, including the estimate of IBNR, has been reviewed for accuracy; and

4.18.4.10.1.5  
Supporting claims lag tables by claim type.

4.18.4.11                      Independent Audit and Income Statement

4.18.4.11.1  
The Contractor shall submit to DOI:

4.18.4.11.1.1  
A quarterly report on the form prescribed by the National Association of Insurance Commissioners (NAIC) for Health Maintenance Organizations (HMOs)pursuant to Section 8.6.6; and

4.18.4.11.1.2  
A quarterly income statement on the form prescribed by the NAIC for HMOs pursuant to Section 8.6.6.

4.18.4.12                      Subcontractor Agreement Report

4.18.4.12.1  
Pursuant to Section 16.0, the Contractor shall submit a Subcontractor Agreement Report. The Subcontractor Agreement Report shall include:

i.  
All signed agreements for services provided (direct or indirect) to or on behalf of the Contractor’s assigned membership or contracted providers that includes:
·  
Name of Subcontractor
·  
Services provided by Subcontractor
·  
Terms of the subcontracted agreement
·  
Subcontractor contact information

ii.  
Monitoring schedule (at lest twice per year)

iii.  
Monitoring results

4.18.4.13                                Provider Rep Field Visit Report

 
4.18.4.13.1
The Contractor shall submit the Provider Rep Field Visit Report (4.9.3) quarterly, and on an as-needed-basis, according to the guidelines outlined in section 4.9.3.1 and 4.9.3.2.  The purpose of this report is to show that the CMOs conduct training within thirty (30) Calendar Days of placing a newly Contracted Provider on active status.  The contractor shall also conduct ongoing training as deemed necessary by the Contractor or DCH in order to ensure compliance with program standard and the GHF Contract.

4.18.5
Annual Reports

 
4.18.5.1
Performance Improvement Projects Reports

 
4.18.5.1.1
Pursuant to Section 4.12.5 the Contractor shall submit a Performance Improvement Projects Report that includes the study design, analysis, status and results on performance improvement projects.  Status Reports on Performance Improvement Projects may be requested more frequently by DCH.

 
4.18.5.2
Focused Studies Report

 
4.18.5.2.1
Pursuant to Section 4.12.7.3 the Contractor shall, by April 1, submit the Focus Studies proposal that includes study topics, study questions, study indicators, and the study population for each of the two required focused studies to DCH for approval.  The Contractor shall submit annual Reports on the focused studies, which includes analysis and results, no later than the March 31.


 
4.18.5.3
Patient Safety Reports

 
4.18.5.3.1
Pursuant to Section 4.12.8 the Contractor shall submit a Patient Safety Report that includes, at a minimum, the following:

i.  
A system of classifying complaints according to severity;

ii.  
Review by Medical Director and mechanism for determining which incidents will be forwarded to Peer Review and Credentials Committees; and

iii.  
Summary of incident(s) included in Provider Profile.

4.18.5.4                      Systems Refresh Plan

 
4.18.5.4.1
Pursuant to Section 4.17.1.6 the Contractor shall submit to DCH a Systems Refresh Plan no later than April 30 of each  contract year.

 
4.18.5.5
Independent Audit and Income Statement

4.18.5.5.1  
The Contractor shall submit to DOI:

ii.  
An annual report on the form prescribed by the National Association of Insurance Commissioners (NAIC) for Health Maintenance Organizations (HMO) pursuant to Section 8.6.6;

iii.  
An annual income statement pursuant to Section 8.6.6; and

iv.  
An annual audit of its business transactions pursuant to Section 8.6.6.

4.18.5.6
“SAS 70” Report

4.18.5.6.1   
Pursuant to Section 8.6.4, the Contractor shall submit to DCH an annual SAS 70 Report conducted by an independent auditing firm.

4.18.5.6.2   
SAS 70 reports shall be due May 15 of each year and apply to the preceding twelve (12) month period April through March.


4.18.5.7                      Disclosure of Information on Annual Business Transactions

 
4.18.5.7.1
Pursuant to Section 8.6.5, the Contractor shall submit to DCH, in a format specified by DCH, an annual Disclosure of Information on Annual Business Transactions.

4.18.6
Ad Hoc Reports

 
4.18.6.1
State Quality Monitoring Reports

4.18.6.1.1  
Pursuant to section 2.8.1 the Contractor shall report, upon request by DCH, information to support the State’s Quality Monitoring Functions in accordance with 42 CFR 438.204.  These Reports shall include information on:
4.18.6.1.1.1  
The availability of services;
4.18.6.1.1.2  
The adequacy of the Contractor’s capacity and services;
4.18.6.1.1.3  
The Contractor’s coordination and continuity of care for Members;
4.18.6.1.1.4  
The coverage and authorization of services;
4.18.6.1.1.5  
The Contractor’s policies and procedures for selection and retention of Providers;
4.18.6.1.1.6  
The Contractor’s compliance with Member information requirements in accordance with 42CFR 438.10;
4.18.6.1.1.7  
The Contractor’s compliance with 45 CFR relative to Member’s confidentiality;
4.18.6.1.1.8  
The Contractor’s compliance with Member Enrollment and Disenrollment requirements and limitations;
4.18.6.1.1.9  
The Contractor’s Grievance System;
4.18.6.1.1.10  
The Contractor’s oversight of all subcontractual relationships and delegations therein;
4.18.6.1.1.11  
The Contractor’s adoption of practice guidelines, including the dissemination of the guidelines to Providers and Provider’s application of them;
4.18.6.1.1.12  
The Contractor’s quality assessment and performance improvement program; and
4.18.6.1.1.13  
The Contractor’s health information systems.

 
4.18.6.2
Monthly Provider Network Adequacy and Capacity Report

 
4.18.6.2.1
Pursuant to Section 4.8.15.2 the Contractor shall submit a Provider Network Adequacy and Capacity Report monthly that demonstrates that the Contractor offers an appropriate range of preventive, Primary Care and specialty services that is adequate for the anticipated number of Members for the service area and that its network of Providers is sufficient in number, mix and geographic distribution to meet the needs of the anticipated number of Members in the service area.

 
4.18.6.2.2
This Provider Network Adequacy and Capacity Report shall list all Providers enrolled in the Contractor’s Provider network, including but not limited to, physicians, hospitals, FQHC/RHCs, home health agencies, pharmacies, Durable Medical Equipment vendors, behavioral health specialists, ambulance vendors, and dentists.  Each Provider shall be identified by a unique identifying Provider number as specified in Section 4.8.1.5.  This unique identifier shall appear on all Encounter Data transmittals. In addition to the listing, the Provider Network Adequacy and Capacity Report shall identify:

i.   Provider additions and deletions from the preceding month;

ii.  
All OB/GYN Providers participating in the Contractor’s network, and those with open panels; and

iii.   List of Primary Care Providers with open panels.

4.18.6.2.3                      The Reports shall be submitted to DCH at the following times:

i.  
Sixty (60) Calendar Days after Contract Award and monthly thereafter;

ii.  
Upon DCH request;

iii.  
Upon Enrollment of a new population in the Contractor's plan; and

iv.  
Any time there has been a significant change in the Contractor’s operations that would affect adequate capacity and services.  A significant change is defined as any of the following:

-  
A decrease in the total number of PCPs by more than five percent (5%);
-  
A loss of Providers in a specific specialty where another Provider in that specialty is not available within sixty (60) miles; or
-  
A loss of a hospital in an area where another CMO plan hospital of equal service ability is not available within thirty (30) miles; or
-  
Other adverse changes to the composition of the network, which impair or deny the Members’ adequate access to CMO plan Providers.

 
4.18.6.3
Third Party Liability and Coordination of Benefits Report

4.18.6.3.1  
Pursuant to Section 8.6.3, the Contractor shall submit a Third Party Liability and Coordination of Benefits Report that includes any Third Party Resources available to a Member discovered by the Contractor, in addition to those provided to the Contractor by DCH pursuant to Section 2.11.1, within ten (10) Business Days of verification of such information.  The Contractor shall report any known changes to such resources in the same manner.

4.18.6.4  
Hospital Statistical and Reimbursement Report

4.18.6.4.1  
The Contractor shall provide a Hospital Statistical and Reimbursement Report (HS&R) to a hospital provider upon request by the hospital or DCH using the same format that is used by DCH in completing HS&R reports within 30 days or receipt of such request.

 
4.18.6.4.2 Contractor will provide DCH with a quarterly report due fifteen (15) days after the end of the quarter, indicating all HS&R reports requested, the requesting hospital, date requested by hospital and date provided to hospital.

 
4.18.6.4.3  Contractor must provide the HS&R report to the requesting hospital within thirty (30) days of request.  If delinquent in providing the HS&R Report, Contractor is subject to a $1,000 per day starting on the thirty-first day after the request and continuing until the report is provided. Payment of the penalty will be to DCH to be deposited in the Indigent Care Trust Fund.  Contractor shall not reduce the funding available for health care services for Members as a result of payment of such penalties.


4.18.6.5  
Contractor Notifications

4.18.6.5.1  
Pursuant to Section 5.8 the Contractor shall submit a Contractor Notifications Report that includes all DCH requested updated information within 10 days of verification; subsequently a quarterly summary must be provided that includes but is not limited to:

i.  
Relationship of Parties
ii.  
Criminal Background
iii.  
Confidentiality Requirements
iv.  
Insurance Coverage
v.  
Payment Bond & Letter of Credit
vi.  
Compliance with Federal Laws
vii.  
Conflict of Interest and Contractor Independence
viii.  
Drug Free Workplace
ix.  
Business Associate Agreement
x.  
System Status
xi.  
Key staff or Senior Level Management
xii.  
Current Corporate and Local Organization Chart


5.0  
DELIVERABLES

5.1                      CONFIDENTIALITY

5.1.1  
The Contractor shall ensure that any Deliverables that contain information about individuals that is protected by confidentiality and privacy laws shall be prominently marked as “CONFIDENTIAL” and submitted to DCH in a manner that ensures that unauthorized individuals do not have access to the information.  The Contractor shall not make public such reports.  Failure to ensure confidentiality may result in sanctions and liquidated damages as described in Section 23.

5.2  
NOTICE OF DISAPPROVAL

5.2.1  
DCH will provide written notice of disapproval of a Deliverable to the Contractor within fourteen (14) Calendar Days of submission if it is disapproved. DCH may, at its sole discretion, elect to review a deliverable longer than 14 calendar days.

5.2.2  
The notice of disapproval shall state the reasons for disapproval as specifically as is reasonably necessary and the nature and extent of the corrections required for meeting the Contract requirements.

5.3RESUBMISSION WITH CORRECTIONS

5.3.1
Within fourteen (14) Calendar Days of receipt of a notice of disapproval, the Contractor shall make the corrections and resubmit the Deliverable.

5.4NOTICE OF APPROVAL/DISAPPROVAL OF RESUBMISSION
 
5.4.1
Within thirty (30) Calendar Days following resubmission of any disapproved   Deliverable, DCH will give written notice to the Contractor of approval, Conditional approval or disapproval.

5.5DCH FAILS TO RESPOND

5.5.1
In the event that DCH fails to respond to a Contractor’s resubmission within the applicable time period, the Contractor may either:

 
5.5.1.1
Notify DCH in writing that it intends to proceed with subsequent work unless DCH provides written notice of disapproval within fourteen (14) Calendar Days from the date DCH receives the Contractor’s notice.

5.5.1.2  
            Notify DCH that it intends to delay subsequent work until DCH responds in                        writing to the resubmission.

 
 
5.6REPRESENTATIONS

5.6.1
By submitting a Deliverable or report, the Contractor represents that to the best of its knowledge, it has performed the associated tasks in a manner that will, in concert with other tasks, meet the objectives stated or referred to in the Contract.

5.6.2
By approving a Deliverable or report, DCH represents only that it has reviewed the Deliverable or report and detected no errors or omissions of sufficient gravity to defeat or substantially threaten the attainment of those objectives and to warrant the Withholding or denial of payment for the work completed.  DCH’S acceptance of a Deliverable or report does not discharge any of the Contractor’s Contractual obligations with respect to that Deliverable or report.

5.7  
CONTRACT DELIVERABLES


Deliverable
Contract
Section
Due Date
PCP Auto-assignment Policies
4.1.2.3
Within 60 Calendar Days of Contract Award and as updated thereafter.
Member Handbook
 
4.3.3.5
Within 60 Calendar Days of Contract Award and as updated thereafter.
Provider Directory
4.3.5.3
Within 60 Calendar Days of Contract Award and as updated thereafter.
Sample Member ID card
4.3.6.4
Within 60 Calendar Days of Contract Award and as updated thereafter.
Telephone Hotline Policies and Procedures (Member and Provider)
4.3.7.3
4.9.6
Within 60 Calendar Days of Contract Award and as updated thereafter.
Call Center Quality Criteria and Protocols
4.3.7.9
4.9.5.8
Within 60 Calendar Days of Contract Award and as updated thereafter.
Web site Screenshots
4.3.8.5
4.9.6
Within 60 Calendar Days of Contract Award and as updated thereafter.
Cultural Competency Plan
4.3.9.3
Within 60 Calendar Days of Contract Award and as updated thereafter.
Marketing Plan and Materials
4.4.3.1
Within 60 Calendar Days of Contract Award and as updated thereafter.
Provider Marketing Materials
4.4.4.1
Within 60 Calendar Days of Contract Award and as updated thereafter.
MH/SA Policies and Procedures
4.6.10
Within 60 Calendar Days of Contract Award and as updated thereafter.
EPSDT policies and procedures
4.7.1.3
Within 60 Calendar Days of Contract Award and as updated thereafter.
Provider Selection and Retention Policies and Procedures
4.8.1.5
Within 60 Calendar Days of Contract Award and as updated thereafter.
Provider Network Listing spreadsheet for all requested Provider types and Provider Letters of Intent or executed Signature Pages of Provider Contracts not previously submitted as part of the RFP response
4.8.1.7
Within 60 Calendar Days of Contract Award and as updated thereafter.
Final Provider Network Listing spreadsheet for all requested Provider types, Signature Pages for all Providers, and written acknowledgements from all Providers part of a PPO, IPO, or other network stating they know they are in the Contractor’s network, know they are accepting Medicaid patients, and are accepting the terms and conditions of the Provider Contract.
4.8.1.8
Within 90 Calendar Days of Contract Award and as updated thereafter.
PCP Selection Policies and Procedures
4.8.2.2
Within 60 Calendar Days of Contract Award and as updated thereafter.
Credentialing and Re-Credentialing Policies and Procedures
4.8.13.4
Within 60 Calendar Days of Contract Award and as updated thereafter.
Provider Handbook
4.9.2.4
Within 60 Calendar Days of Contract Award and as updated thereafter.
Provider Training  Manuals
4.9.3.2
Within 60 Calendar Days of Contract Award and as updated thereafter.
Provider Complaint System Policies and Procedures
4.9.7.2
Within 60 Calendar Days of Contract Award and as updated thereafter.
Utilization Management Policies and Procedures
4.11.1.2
Within 60 Calendar Days of Contract Award and as updated thereafter.
Care Coordination and Case Management Policies and Procedures
4.11.8.3
Within 60 Calendar Days of Contract Award and as updated thereafter.
Quality Assessment and Performance Improvement Plan
4.12.2.3
Within 90 Calendar Days of Contract Award and as updated thereafter.
Proposed Performance Improvement Projects
4.12.3.7
Within 90 Calendar Days of Contract Award and as updated thereafter.
Practice Guidelines
4.12.4.2
Within 90 Calendar Days of Contract Award and as updated thereafter.
Focused Studies
4.12.5.2
1 st day of the 4 th Quarter of the 1 st year
Patient Safety Plan
4.12.6.2
Within 90 Calendar Days of Contract Award and as updated thereafter.
Program Integrity Policies and Procedures
4.13.1.2
Within 60 Calendar Days of Contract Award and as updated thereafter.
Grievance System Policies and Procedures
4.14.1.2
Within 60 Calendar Days of Contract Award and as updated thereafter.
Staff Training Plan
4.15.3.2
Within 60 Calendar Days of Contract Award and as updated thereafter.
Implementation Plan
4.15.5.2
Within 60 Calendar Days of Contract Award and as updated thereafter.
Payment Schedule
4.16.1.4
Within 60 Calendar Days of Contract Award and as updated thereafter.
Business Continuity Plan
4.17
Within 60 Calendar Days of Contract Award and as updated thereafter.
System Users Manuals and Guides
4.17
Within 60 Calendar Days of Contract Award and as updated thereafter.
Information Management Policies and Procedures
4.17
Within 60 Calendar Days of Contract Award and as updated thereafter.
Subcontractor Agreements
16.1
Within 60 Calendar Days of Contract Award and as updated thereafter.

5.8  
CONTRACT REPORTS


Report
Contract Section
Due Date
Member Information Report
4.18.2.1
Weekly
Member Data Conflict Report
4.18.2.2
Weekly
Telephone and Internet Activity Report
4.18.3.1
Monthly
Eligibility and Enrollment Reconciliation Report
4.18.3.2
Monthly
Prior Authorization and Pre-Certification Report
4.18.3.3
Monthly
Claims Processing Report
4.18.3.4
Monthly
System Availability and Performance Report
4.18.3.5
Monthly
Utilization Management Report
4.18.3.6
Monthly
Medical Loss Ratio Report
4.18.4.10
Quarterly
Inpatient Expense Report
8.0
Monthly
Physicians Expense Report
8.0
     Monthly
Pharmacy Expense Report
8.0
     Monthly
Outpatient Expense Report
8.0
     Monthly
Specialty Physician Expense Report
8.0
     Monthly
Utilization by Age Report
8.0
      Monthly
   Enrollment Report
8.0
Monthly
Large Claims Report
8.0
Monthly
Claims Expense by Size Report
8.0
Monthly
GME Payments Report
8.0
Monthly
EPSDT Report
4.18.4.1
Quarterly
Timely Access Report
4.18.4.2
Quarterly
Provider Complaints Report
4.18.4.3
Quarterly
FQHC & RHC  Report
4.18.4.4
Quarterly
Utilization Management Report
4.18.4.5
Quarterly
Quality Oversight Committee Report
4.18.4.6
Quarterly
Contractor Information Report
14.0
Quarterly
Subcontractor Information Report
16.0
Quarterly
Fraud and Abuse Report
4.18.4.7
Monthly
Grievance System Report
4.18.4.8
Quarterly
Cost Avoidance and Post Payment Recovery Report
4.18.4.9
Quarterly
Independent Audit and Income Statement
4.18.4.11
Quarterly
Hospital Statistical and Reimbursement Report
4.18.6.4
Quarterly
Subcontractor Agreement Report
4.18.4.12
Quarterly
Performance Improvement Projects Report
4.18.5.1
Annually
Focused Studies Report
4.18.5.2
Annually
Patient Safety Report
4.18.5.3
Annually
System Refresh Plan
4.48.5.4
Annually
Independent Audit and Income Statement
4.18.5.5
Annually
“SAS 70” Report
4.18.5.6
Annually
Disclosure of Information on Annual Business Transactions
4.18.5.7
Annually
State Quality Monitoring Report
4.18.6.1
Upon request by DCH
Provider Network Adequacy and Capacity Report
4.18.6.2
Sixty Days after Contract Award; Quarterly; and
Any time there is a significant change.
Monthly or any time there is a significant change.
Third Party Liability and Coordination of Benefits Report
4.18.6.1.3
Within 10 Days of verification
Contractor Notifications
4.18.6.5
Within 10 Days of verifications
Quarterly summary report
Hospital Statistical and Reimbursement Report
4.18.6.4
Upon request by Hospital Provider or DCH within 30 days of receipt of the request


6.0  
TERM OF CONTRACT

6.1
This Contract shall begin on July 15, 2005 and shall continue until the close of the then current State fiscal year unless renewed as hereinafter provided.  DCH is hereby granted six (6) options to renew this Contract for an additional term of up to one (1) State fiscal year, which shall begin on July 1, and end at midnight on June 30, of the following year, each upon the same terms, Conditions and Contractor’s price in effect at the time of the renewal.  The option shall be exercisable solely and exclusively by DCH.  As to each term, the Contract shall be terminated absolutely at the close of the then current State fiscal year without further obligation by DCH.

7.0  
PAYMENT FOR SERVICES

7.1                      GENERAL PROVISIONS

 
7.1.1
DCH will compensate the Contractor a prepaid, per member per month capitation rate for each GF Member enrolled in the Contractor’s plan (See Attachment H).The number of enrolled Members in each rate cell category will be determined by the records maintained in the Medicaid Member Information System (MMIS) maintained by DCH’s fiscal agent.  The monthly compensation will be the final negotiated rate for each rate cell multiplied by the number of enrolled Members in each rate cell category.  The Contractor must provide to DCH, and keep current, its tax identification number, billing address, and other contact information.  Pursuant to the terms of this Contract, should DCH assess liquidated damages or other remedies or actions for noncompliance or deficiency with the terms of this Contract, such amount shall be withheld from the prepaid, monthly compensation for the following month, and for continuous consecutive months thereafter until such noncompliance or deficiency is corrected.

 
7.1.2
The relevant Deliverables shall be mailed to the Project Leader named in the Notice provision of this Contract.

7.1.3
The total of all payments made by DCH to Contractor under this Contract shall not exceed the per Member per month Capitation payments agreed to under Attachment H, which has been provided for through the use of State or federal grants or other funds.  With the exception of payments provided to the Contractor in accordance with Section 7.2 on Performance Incentives, DCH will have no responsibility for payment beyond that amount.  Also as specified in Section 7.2.2 the total of all payments to the Contract will not exceed one hundred and five percent (105%) of the Capitation payment pursuant to 42 CFR 438.6 (hereinafter the “maximum funds”).  It is expressly understood that the total amount of payment to the Contractor will not exceed the maximum funds provided above, unless Contractor has obtained prior written approval, in the form of a Contract amendment, authorizing an increase in the total payment.  Additionally, the Contractor agrees that DCH will not pay or otherwise compensate the Contractor for any work that it performs in excess of the Maximum Funds.

7.2  
           Performance Incentives

7.2.1
The Contractor may be eligible for financial performance incentives subject to availability of funding.  In order to be eligible for the financial performance incentives described below the Contractor must be fully compliant in all areas of the Contract.  All incentives must comply with the federal managed care Incentive Arrangement requirements pursuant to 42 CFR 438.6 and the State Medicaid Manual 2089.3.

7.2.2  
The total of all payments paid to the Contractor under this Contract shall not exceed one hundred and five percent (105%) of the Capitation payment pursuant to 42 CFR 438.6.

7.2.3  
The amount of financial performance incentive and allocation methodology is developed solely by DCH.

7.2.3.1  
  Health Check Screening Initiative

 
7.2.3.1.1
The Contractor could become eligible for a performance incentive payment if the Contractor’s performance exceeds the minimum compliance standard for Health Check visits.

 
7.2.3.1.2
The payment to the Contractor, if any, shall depend upon the percentage of Health Check well-child visits and screens achieved by the Contractor in excess of the minimum required compliance standard of eighty percent (80%).  Payment shall be based on information obtained from Encounter Data.

7.2.3.2  
  Blood Lead Screening Test Incentive

 
7.2.3.2.1
Pursuant to the requirements outlined in Section 4.7.3.2, the  Contractor may be eligible for a performance incentive payment if the Contractor’s performance exceeds the minimum compliance standard for blood lead screening tests provided to children age nine (9) months to thirty (30) months of age.

 
7.2.3.2.2
The payment to the Contractor, if any, shall depend upon the percentage of lead screening blood tests performed per unduplicated child during the Contract period, in excess of the minimum required compliance standard of eighty percent (80%) blood lead screening for children age nine (9) months to thirty (30) months of age.  Payment shall be based on information obtained from Encounter Data.

 
7.2.3.3
  Dental Visits Incentive

 
7.2.3.3.1
The Contractor may be eligible for financial performance incentives if the Contractor’s performance exceeds the minimum compliance standard for the provision of children’s dental services, as specified in Section 4.7.3.8, and as reported in Encounter Data.  Dental services mean any dental service that is reported using a dental HCPC code or an ADA dental Claim form.

 
7.2.3.3.2
The payment to the Contractor, if any, shall be based on the percentage or number of visits achieved by the Contractor in excess of the minimum compliance standard of an eighty percent (80%) rate of Health Check eligible children receiving visits.

7.2.3.4        Newborn Enrollment Notification Incentive


 
7.2.3.4.1
Pursuant to the requirements outlined in Section 4.1.3, the Contractor may be eligible for financial incentive payments based on the Contractor’s compliance with newborn Enrollment notification to DCH.  Minimum Contractor compliance with newborn Enrollment notification is notification to DCH within twenty-four (24) hours of the birth of each newborn.

 
7.2.3.4.2
The payment to the Contractor, if any, shall depend upon the number of newborn Enrollment notifications received by DCH within the first twelve (12) hours of the birth of the newborn.

 
7.2.3.5
EPSDT Tracking and Notices for Missed Appointments and Referrals

 
7.2.3.5.1
Pursuant to the requirements outlined in Section 4.7 the   Contractor may be eligible for incentive payments based on the Contractor’s follow-up, in the form of a telephone call or second (2 nd ) notice, to Health Check eligible Members who have received an initial notice of missed screens.


8.0  
FINANCIAL MANAGEMENT

8.1
GENERAL PROVISIONS

8.1.1
The Contractor shall be responsible for the sound financial management of the CMO plan.

8.2
SOLVENCY AND RESERVES STANDARDS

8.2.1
The Contractor shall establish and maintain such net worth, working capital and financial reserves as required pursuant to O.C.G.A. § 33-21.

8.2.2
The Contractor shall provide assurances to the State that its provision against the risk of insolvency is adequate such that its Members shall not be liable for its debts in the event of insolvency.

8.2.3
As part of its accounting and budgeting function, the Contractor shall establish an actuarially sound process for estimating and tracking incurred but not reported costs.  As part of its reserving process, the Contractor shall conduct annual reviews to assess its reserving methodology and make adjustments as necessary.

8.3
REINSURANCE

8.3.1
DCH will not administer a Reinsurance program funded from capitation payment Withholding.

8.3.2
In addition to basic financial measures required by State law and discussed in section 8.2.1 and section 26, the Contractor shall meet financial viability standards.  The Contractor shall maintain net equity (assets minus liability) equal to at least one (1) month’s capitation payments under this Contract.  In addition, the Contractor shall maintain a current ratio (current assets/current liabilities) of greater than or equal to 1.0.

8.3.3
In the event the Contractor does not meet the minimum financial viability standards outlined in 8.3.2, the Contractor shall obtain Reinsurance that meets all DOI requirements.   While commercial Reinsurance is not required, DCH recommends that Contractors obtain commercial Reinsurance rather than self-insuring.  The
 
Contractor may not obtain a reinsurance policy from an offshore company; the insurance carrier, the insurance carrier’s agents and the insurance carrier’s subsidiaries must be domestic.

8.4
THIRD PARTY LIABILITY AND COORDINATION OF BENEFITS

8.4.1
Third party liability refers to any other health insurance plan or carrier (e.g., individual, group, employer-related, self-insured or self-funded, or commercial carrier, automobile insurance and worker’s compensation) or program, that is, or may be, liable to pay all or part of the Health Care expenses of the Member.

 
8.4.1.1
Pursuant to Section 1902(a)(25) of the Social Security Act and 42 CFR 433 Subpart D, DCH hereby authorizes the Contractor as its agent to identify and cost avoid Claims for all CMO plan Members, including PeachCare for Kids Members.

 
8.4.1.2
The Contractor shall make reasonable efforts to determine the legal liability of third parties to pay for services furnished to CMO plan Members.  To the extent permitted by State and federal law, the Contractor shall use Cost Avoidance processes to ensure that primary payments from the liable third party are identified, as specified below.

 
8.4.1.3
If the Contractor is unsuccessful in obtaining necessary cooperation from a Member to identify potential Third Party Resources after sixty (60) Calendar Days of such efforts, the Contractor may inform DCH, in a format to be determined by DCH, that efforts have been unsuccessful.

8.4.2
Cost Avoidance

8.4.2.1  
The Contractor shall cost avoid all Claims or services that are subject to payment from a third party health insurance carrier, and may deny a service to a Member if the Contractor is assured that the third party health insurance carrier will provide the service, with the exception of those situations described below in Section 8.4.2.2.  However, if a third party health insurance carrier requires the Member to pay any cost-sharing amounts (e.g., co-payment, coinsurance, deductible), the Contractor shall pay the cost sharing amounts. The Contractor’s liability for such cost sharing amounts shall not exceed the amount the Contractor would have paid under the Contractor’s payment schedule for the service.

8.4.2.2  
Further, the Contractor shall not withhold payment for services provided to a Member if third party liability, or the amount of third party liability, cannot be determined, or if payment will not be available within sixty (60) Calendar Days.

8.4.2.3  
The requirement of Cost Avoidance applies to all Covered Services except Claims for labor and delivery, including inpatient hospital care and postpartum care, prenatal services, preventive pediatric services, and services provided to a dependent covered by health insurance pursuant to a court order.  For these services, the Contractor shall ensure that services are provided without regard to insurance payment issues and must provide the service first.  The Contractor shall then coordinate with DCH or it agent to enable DCH to recover payment from the potentially liable third party.

8.4.2.4  
If the Contractor determines that third party liability exists for part or all of the services rendered, the Contractor shall:

8.4.2.4.1  
Notify Providers and supply third party liability data to a Provider whose Claim is denied for payment due to third party liability; and

8.4.2.4.2  
Pay the Provider only the amount, if any, by which the Provider’s allowable Claim exceeds the amount of third party liability.

8.4.3
Compliance

 
8.4.3.1
DCH may determine whether the Contractor complies with this Section by inspecting source documents for timeliness of billing and accounting for third party payments.

 
8.5PHYSICIAN INCENTIVE PLAN

8.5.1
The Contractor may establish physician incentive plans pursuant to federal and State regulations, including 42 CFR 422.208 and 422.210, and 42 CFR 438.6.

8.5.2
The Contractor shall disclose any and all such arrangements to DCH, and upon request, to Members.  Such disclosure shall include:

 
8.5.2.1
Whether services not furnished by the physician or group are covered by the incentive plan;

 
8.5.2.2
The type of Incentive Arrangement;

 
8.5.2.3
The percent of Withhold or bonus; and,

 
8.5.2.4
The panel size and if patients are pooled, the method used.

8.5.3
Upon request, the Contractor shall report adequate information specified by the regulations to DCH in order that DCH will adequately monitor the CMO plan.

8.5.4
If the Contractor’s physician incentive plan includes services not furnished by the physician/group, the Contractor shall:  (1) ensure adequate stop loss protection to individual physicians, and must provide to DCH proof of such stop loss coverage, including the amount and type of stop loss; and (2) conduct annual Member surveys, with results disclosed to DCH, and to Members, upon request.

8.5.5
Such physician incentive plans may not provide for payment, directly or indirectly, to either a physician or physician group as an inducement to reduce or limit medically necessary services furnished to an individual.

 
8.6REPORTING REQUIREMENTS

8.6.1
The Contractor shall submit to DCH quarterly Cost Avoidance Reports as described in Section 4.18.4.9.

8.6.2
The Contractor shall submit to DCH quarterly Medical Loss Ratio Reports that detail direct medical expenditures for Members and premiums paid by the Contractor, as described in Section 4.18.4.10.

8.6.3
The Contractor shall submit to DCH Third Party Liability and Coordination of Benefits Reports within ten (10) Business Days of verification of available Third Party Resources to a Member, as described in Section 4.18.6.3. The Contractor shall report any known changes to such resources in the same manner.

8.6.4  
The Contractor, at its sole expense, shall submit by May 15 (or a later date if approved by DCH) of each year a “Report on Controls Placed in Operation and Tests of Operating Effectiveness”, meeting all standards and requirements of the AICPA’s SAS 70, for the Contractor’s operations performed for DCH under the GF Contract.

8.6.4.1  
Statement on Auditing Standards Number 70 (SAS 70), Reports on the Processing of Transactions by Service Organizations , is an auditing standard developed by the American Institute of Certified Public Accountants (AICPA). The completion of the SAS 70 process represents that a service organization has been through an in-depth audit of their control objectives and control activities, which include controls over information technology and related processes. A Type II report not only includes the service organization’s description of controls, but also includes detailed testing of the service organization’s controls over a period of time. The Type II SAS 70 should be for a period no less than nine months. The control objectives to be included in the scope of the SAS 70 must be approved by the Georgia Department of Community Health (DCH) before the SAS 70 process is commenced.

8.6.4.2  
The audit shall be conducted by an independent auditing firm, which has prior SAS 70 audit experience.  The auditor must meet all AICPA standards for independence.  The selection of, and contract with the independent auditor shall be subject to the approval of DCH and the State Auditor.  Since such audits are not intended to fully satisfy all auditing requirements of DCH, the State Auditor reserves the right to fully and completely audit at their discretion the Contractor’s operation, including all aspects, which will have effect upon the DCH account, either on an interim audit basis or at the end of the State’s fiscal year.  DCH also reserves the right to designate other auditors or reviewers to examine the Contractor’s operations and records for monitoring and/or stewardship purposes.

8.6.4.3  
The independent auditing firm shall simultaneously deliver identical reports of its findings and recommendations to the Contractor and DCH within forty-five (45) Calendar Days after the close of each review period.  The audit shall be conducted and the report shall be prepared in accordance with generally accepted auditing standards for such audits as defined in the publications of the AICPA, entitled “Statements on Auditing Standards” (SAS).  In particular, both the “Statements on Auditing Standards Number 70-Reports on the Processing of Transactions by Service Organizations” and the AICPA Audit Guide, “Audit Guide of Service-Center-Produced Records” are to be used.

8.6.4.4  
The Contractor shall respond to the audit findings and recommendations within thirty (30) Calendar Days of receipt of the audit and shall submit an acceptable proposed corrective action to DCH.  The Contractor shall implement the corrective action plan within forty (40) Calendar Days of its approval by DCH.

8.6.5  
The Contractor shall submit to DCH a “Disclosure of Information on Annual Business Transactions”.  This report must include:

8.6.5.1  
Definition of A Party in Interest – As defined in section 1318(b) of the Public Health Service Act, a party in interest is:

8.6.5.1.1  
Any director, officer, partner, or employee responsible for management or administration of an HMO; any person who is directly or indirectly the beneficial owner of more than five percent (5%) of the equity of the HMO; any person who is the beneficial owner of a mortgage, deed of trust, note, or other interest secured by, and valuing more than five percent (5%) of the HMO; or, in the case of an HMO organized as a nonprofit corporation, an incorporator or Member of such corporation under applicable State corporation law;

8.6.5.1.2  
Any organization in which a person described in section 8.6.5.1.1 is director, officer or partner; has directly or indirectly a beneficial interest of more than five percent (5%) of the equity of the HMO; or has a mortgage, deed of trust, note, or other interest valuing more than five percent (5%) of the assets of the HMO;

8.6.5.1.3  
Any person directly or indirectly controlling, controlled by, or under common control with a HMO; or

8.6.5.1.4  
Any spouse, child, or parent of an individual described in sections 8.6.5.1.1, Section 8.6.5.1.2, or Section 8.6.5.1.3.

8.6.5.2  
Types of Transactions Which Must Be Disclosed – Business transactions which must be disclosed include:

 
8.6.5.2.1
Any sale, exchange or lease of any property between the HMO and a party in interest;

8.6.5.2.2  
Any lending of money or other extension of credit between the HMO and a party in interest; and

8.6.5.2.3  
Any furnishing for consideration of goods, services (including management services) or facilities between the HMO and the party in interest.  This does not include salaries paid to employees for services provided in the normal course of their employment;

8.6.5.3  
The information which must be disclosed in the transactions listed in Section 8.6.5.2 between an HMO and a party of interest includes:

8.6.5.3.1  
The name of the party in interest for each transaction;

8.6.5.3.2  
A description of each transaction and the quantity or units involved;

8.6.5.3.3  
The accrued dollar value of each transaction during the fiscal year; and

8.6.5.3.4  
Justification of the reasonableness of each transaction.

8.6.6
The Contractor shall submit all necessary reports, documentation, to DOI as required by State law, which may include, but is not limited to the following:

8.6.6.1  
Pursuant to State law and regulations, an annual report on the form prescribed by the National Association of Insurance Commissioners (NAIC) for HMOs, on or before March 1 of each calendar year.

8.6.6.2  
An annual income statement detailing the Contractor’s fourth quarter and year to date earned revenue and incurred expenses as a result of this Contract on or before March 1 of each year.  This annual income statement shall be accompanied by a Medical Loss Ratio report for the corresponding period and a reconciliation of the Medical Loss Ratio report to the annual NAIC filing on an accrual basis.

8.6.6.3  
Pursuant to state law and regulations, a quarterly report on the form prescribed by the NAIC for HMOs filed on or before May 15 for the first quarter of the year, August 15 for the second quarter of the year, and November 15, for the third quarter of the year.

8.6.6.4  
A quarterly income statement detailing the Contractor’s quarterly and year to date earned revenue and incurred expenses because of this contract filed on or before May 15, for the first quarter of the year, August 15, for the second quarter of the year, and November 15, for the third quarter of the year.  Each quarterly income statement shall be accompanied by a Medical Loss Ratio report for the corresponding period and reconciliation of the Medical Loss Ratio report to the quarterly NAIC filing on an accrual basis.

8.6.6.5  
An annual independent audit of its business transactions to be performed by a licensed and certified public accountant, in accordance with National Association of Insurance Commissioners Annual Statement Instructions regarding the Annual Audited Financial Report, including but not limited to the financial transactions made under this contract.


9.0  
PAYMENT OF TAXES

9.1
Contractor will forthwith pay all taxes lawfully imposed upon it with respect to this Contract or any product delivered in accordance herewith. DCH makes no representation whatsoever as to the liability or exemption from liability of Contractor to any tax imposed by any governmental entity.

9.2
The Contractor shall remit the Quality Assessment fee, as provided for in O.C.G.A. §31-8-170 et seq., in the manner prescribed by DCH.


10.0  
RELATIONSHIP OF PARTIES

10.1
Neither Party is an agent, employee, or servant of the other.  It is expressly agreed that the Contractor and any Subcontractors and agent, officers, and employees of the Contractor or any Subcontractor in the performance of this Contract shall act as independent contractors and not as officers or employees of DCH.  The parties acknowledge, and agree, that the Contractor, its agent, employees, and servants shall in no way hold themselves out as agent, employees, or servants of DCH.  It is further expressly agreed that this Contract shall not be construed as a partnership or joint venture between the Contractor or any Subcontractor and DCH.


11.0  
INSPECTION OF WORK

11.1
DCH, the State Contractor, the Department of Health and Human Services, the General Accounting Office, the Comptroller General of the United States, if applicable, or their Authorized Representatives, shall have the right to enter into the premises of the Contractor and/or all Subcontractors, or such other places where duties under this Contract are being performed for DCH, to inspect, monitor or otherwise evaluate the services or any work performed pursuant to this Contract.  All inspections and evaluations of work being performed shall be conducted with prior notice and during normal business hours.  All inspections and evaluations shall be performed in such a manner as will not unduly delay work.


12.0  
STATE PROPERTY

12.1
The Contractor agrees that any papers, materials and other documents that are produced or that result, directly or indirectly, from or in connection with the Contractor’s provision of the services under this Contract shall be the property of DCH upon creation of such documents, for whatever use that DCH deems appropriate, and the Contractor further agrees to execute any and all documents, or to take any additional actions that may be necessary in the future to effectuate this provision fully.  In particular, if the work product or services include the taking of photographs or videotapes of individuals, the Contractor shall obtain the consent from such individuals authorizing the use by DCH of such photographs, videotapes, and names in conjunction with such use.  Contractor shall also obtain necessary releases from such individuals, releasing DCH from any and all Claims or demands arising from such use.

12.2
The Contractor shall be responsible for the proper custody and care of any State-owned property furnished for the Contractor’s use in connection with the performance of this Contract.  The Contractor will also reimburse DCH for its loss or damage, normal wear and tear excepted, while such property is in the Contractor’s custody or use.


13.0  
OWNERSHIP AND USE OF DATA / UPGRADES

13.1
OWNERSHIP AND USE OF DATA

13.1.1
All data created from information, documents, messages (verbal or electronic), Reports, or meetings involving or arising out of this Contract is owned by DCH, hereafter referred to as DCH Data.  The Contractor shall make all data available to DCH, who will also provide it to CMS upon request.  The Contractor is expressly prohibited from sharing or publishing DCH Data or any information relating to Medicaid data without the prior written consent of DCH.  In the event of a dispute regarding what is or is not DCH Data, DCH’s decision on this matter shall be final and not subject to Appeal.

13.2                      SOFTWARE AND OTHER UPGRADES

13.2.1
The Parties also understand and agree that any upgrades or enhancements to software programs, hardware, or other equipment, whether electronic or physical, shall be made at the Contractor’s expense only, unless the upgrade or enhancement is made at DCH’s request and solely for DCH’s use.  Any upgrades or enhancements requested by and made for DCH’s sole use shall become DCH’s property without exception or limitation.  The Contractor agrees that it will facilitate DCH’s use of such upgrade or enhancement and cooperate in the transfer of ownership, installation, and operation by DCH.


14.0  
CONTRACTOR STAFFING

14.1                      STAFFING ASSIGNMENTS AND CREDENTIALS

 
14.1.1       The Contractor warrants and represents that all persons, including independent Contractors and consultants assigned by it to perform this Contract, shall be employees or formal agents of the Contractor and shall have the credentials necessary (i.e., licensed, and bonded, as required) to perform the work required herein.  The Contractor shall include a similar provision in any contract with any Subcontractor selected to perform work hereunder.  The Contractor also agrees that DCH may approve or disapprove the Contractor’s Subcontractors or its staff assigned to this Contract prior to the proposed staff assignment.  DCH’s decision on this matter shall not be subject to Appeal.

14.1.1.1  
The contractor shall insure that all personnel involved in activities that involveclinical or medical decision making have a valid, active and unrestricted license topractice.  On at least an annual basis the CMO and its subcontractors will verify thatstaff have a current license that is in good standing and will provide a list to DCH of
 
licensed staff and current licensure status.

14.1.2
In addition, the Contractor warrants that all persons assigned by it to perform work under this Contract shall be employees or authorized Subcontractors of the Contractor and shall be fully qualified, as required in the RFP and specified in the Contractor’s proposal and in this Contract, to perform the services required herein.  Personnel commitments made in the Contractor's proposal shall not be changed unless approved by DCH in writing.  Staffing will include the named individuals at the levels of effort proposed.

14.1.3  
The Contractor shall provide and maintain sufficient qualified personnel and staffing to enable the Deliverables to be provided in accordance with the RFP, the Contractor's proposal and this Contract.  The Contractor shall submit to DCH a detailed staffing plan, including the employees and management for all CMO functions.

14.1.4
At a minimum, the Contractor shall provide the following staff:

14.1.4.1  
An Executive Administrator who is a full-time administrator with clear authority over the general administration and implementation of the requirements detailed in this Contract.

14.1.4.2  
A Medical Director who is a licensed physician in the State of Georgia.  The Medical Director shall be actively involved in all major clinical program components of the CMO plan, shall be responsible for the sufficiency and supervision of the Provider network, and shall ensure compliance with federal, State and local reporting laws on communicable diseases, child abuse, neglect, etc.

14.1.4.3  
A Quality Improvement/Utilization Director.

14.1.4.4  
A Chief Financial Officer who oversees all budget and accounting systems.

14.1.4.5  
An Information Management and Systems Director and a complement of technical analysts and business analysts as needed to maintain the operations of Contractor Systems and to address System issues in accordance with the terms of this contract.

14.1.4.6  
A Pharmacist who is licensed in the State of Georgia;

14.1.4.7  
A Dental Consultant who is a licensed dentist in the State of Georgia.

14.1.4.8  
A Mental Health Coordinator who is a licensed mental health professional in the State of Georgia.

14.1.4.9  
A Member Services Director.

14.1.4.10  
A Provider Services Director.

14.1.4.11  
A Provider Relations Liaison.

14.1.4.12  
A Grievance/Complaint Coordinator.

14.1.4.13  
Compliance Officer.

14.1.4.14  
A Prior Authorization/Pre-Certification Coordinator who is a physician, registered nurse, or physician’s assistant licensed in the State of Georgia.

14.1.4.15  
Sufficient staff in all departments, including but not limited to, Member services, Provider services, and prior authorization and concurrent review services to ensure appropriate functioning in all areas.

14.1.5
The Contractor shall conduct on-going training of staff in all departments to ensure appropriate functioning in all areas.

14.1.6
The Contractor shall comply with all staffing/personnel obligations set out in the RFP and this Contract, including but not limited to those pertaining to security, health, and safety issues.

14.2                      STAFFING CHANGES

14.2.1
The Contractor shall notify DCH in the event of any changes to key staff, including the Executive Administrator, Medical Director, Quality Improvement/Utilization Director, Management Information Systems Director, and Chief Financial Officer.  The Contractor shall replace any of the key staff with a person of equivalent experience, knowledge and talent.

14.2.2
DCH also may require the removal or reassignment of any Contractor employee or Subcontractor employee that DCH deems to be unacceptable.  DCH’s decision on this matter shall not be subject to Appeal.  Notwithstanding the above provisions, the Parties acknowledge and agree that the Contractor may terminate any of its employees designated to perform work or services under this Contract, as permitted by applicable law.  In the event of Contractor termination of any key staff identified in 14.1.4, the Contractor shall provide DCH with immediate notice of the termination, the reason(s) for the termination, and an action plan for replacing the discharged employee.

14.2.3
The Contractor must submit to DCH quarterly the Contractor Information Report that includes but is not limited to the Contractor’s local staff information as well as local and corporate organizational charts.

14.3                      CONTRACTOR’S FAILURE TO COMPLY

14.3.1
Should the Contractor at any time: 1) refuse or neglect to supply adequate and competent supervision; 2) refuse or fail to provide sufficient and properly skilled personnel, equipment, or materials of the proper quality or quantity; 3) fail to provide the services in accordance with the timeframes, schedule or dates set forth in this Contract; or 4) fail in the performance of any term or condition contained in this Contract, DCH may (in addition to any other contractual, legal or equitable remedies) proceed to take any one or more of the following actions after five (5) Calendar Days written notice to the Contractor:

14.3.1.1  
Withhold any monies then or next due to the Contractor;

14.3.1.2  
Obtain the services or their equivalent from a third party, pay the third party for same, and Withhold the amount so paid to third party from any money then or thereafter due to the Contractor; or

 
14.3.1.3
Withhold monies in the amount of any damage caused by any deficiency or delay in the services.


15.0  
CRIMINAL BACKGROUND CHECKS

15.1
The Contractor shall, upon request, provide DCH with a resume or satisfactory criminal background check or both of any Members of its staff or a Subcontractor’s staff assigned to or proposed to be assigned to any aspect of the performance of this Contract.

16.0  
SUBCONTRACTS

16.1                      USE OF SUBCONTRACTORS

16.1.1
The Contractor will not subcontract or permit anyone other than Contractor personnel to perform any of the work, services, or other performances required of the Contractor under this Contract, or assign any of its rights or obligations hereunder, without the prior written consent of DCH.  Prior to hiring or entering into an agreement with any Subcontractor, any and all Subcontractors shall be approved by DCH.  DCH reserves the right to inspect all subcontract agreements at any time during the Contract period.  Upon request from DCH, the Contractor shall provide in writing the names of all proposed or actual Subcontractors.  The Contractor is solely accountable for all functions and responsibilities contemplated and required by this Contract, whether the Contractor performs the work directly or through a Subcontractor.

16.1.2
All contracts between the Contractor and Subcontractors must be in writing and must specify the activities and responsibilities delegated to the Subcontractor.  The contracts must also include provisions for revoking delegation or imposing other sanctions if the Subcontractor’s performance is inadequate.

16.1.3
All contracts must ensure that the Contractor evaluates the prospective Subcontractor’s ability to perform the activities to be delegated; monitors the Subcontractor’s performance on an ongoing basis and subjects it to formal review according to a periodic schedule established by DCH and consistent with industry standards or State laws and regulations; and identifies deficiencies or areas for improvement and that corrective action is taken.

16.1.4  
The Contractor shall give DCH immediate notice in writing by registered mail or certified mail of any action or suit filed by any Subcontractor and prompt notice of any Claim made against the Contractor by any Subcontractor or vendor that, in the opinion of Contractor, may result in litigation related in any way to this Contract.

16.1.5  
All Subcontractors must fulfill the requirements of 42 CFR 438.6 as appropriate.

16.1.6  
All Provider contracts shall comply with the requirements and provisions as set forth in Section 4.10 of this Contract.

16.1.6
The Contractor shall submit a Subcontractor Information Report to include, but is not limited to: Subcontractor name, services provided, effective date of the subcontracted agreement.
 
 
16.2
COST OR PRICING BY SUBCONTRACTORS

16.2.1
The Contractor shall submit, or shall require any Subcontractors hereunder to submit, cost or pricing data for any subcontract to this Contract prior to award.  The Contractor shall also certify that the information submitted by the Subcontractor is, to the best of their knowledge and belief, accurate, complete and current as of the date of agreement, or the date of the negotiated price of the subcontract to the Contract or amendment to the Contract.  The Contractor shall insert the substance of this Section in each subcontract hereunder.

16.2.2
If DCH determines that any price, including profit or fee negotiated in connection with this Contract, or any cost reimbursable under this Contract was increased by any significant sum because of the inaccurate cost or pricing data, then such price and cost shall be reduced accordingly and this Contract and the subcontract shall be modified in writing to reflect such reduction.


17.0  
LICENSE, CERTIFICATE, PERMIT REQUIREMENT

17.1
The Contractor warrants that it is qualified to do business in the State and is not prohibited by its articles of incorporation, bylaws or the law of the State under which it is incorporated from performing the services under this Contract.  The Contractor shall have and maintain a Certificate of Authority pursuant to O.C.G.A. §33-21, and shall obtain and maintain in good standing any Georgia-licenses, certificates and permits, whether State or federal, that are required prior to and during the performance of work under this Contract.  Loss of the licenses certificates and permits, and Certificate of Authority for health maintenance organizations shall be cause for termination of the Contract pursuant to Section 22 of this Contract.  In the event the Certificate of Authority, or any other license or permit is canceled, revoked, suspended or expires during the term of this Contract, the Contractor shall inform the State immediately and cease all activities under this Contract, until further instruction from DCH.  The Contractor agrees to provide DCH with certified copies of all licenses, certificates and permits necessary upon request.

17.2
The Contractor shall be accredited by the National Committee for Quality Assurance (NCQA) for MCO, URAC (Health Plan accreditation), Accreditation Association for Ambulatory Health Care (AAAHC) for MCO, or Joint Commission on Accreditation of Healthcare Organizations (JCAHO) for MCO, or shall be actively seeking and working towards such accreditation.  The Contractor shall provide to DCH upon request any and all documents related to achieving such accreditation and DCH shall monitor the Contractor’s progress towards accreditation.  DCH may require that the Contractor achieve such accreditation by year three of this Contract.


18.0  
RISK OR LOSS AND REPRESENTATIONS

18.1
DCH takes no title to any of the Contractor’s goods used in providing the services and/or Deliverables hereunder and the Contractor shall bear all risk of loss for any goods used in performing work pursuant to this Contract.

18.2
The Parties agree that DCH may reasonably rely upon the representations and certifications made by the Contractor, including those made by the Contractor in the Contractor’s response to the RFP and this Contract, without first making an independent investigation or verification.

18.3
The Parties also agree that DCH may reasonably rely upon any audit report, summary, analysis, certification, review, or work product that the Contractor produces in accordance with its duties under this Contract, without first making an independent investigation or verification.
19.0  
PROHIBITION OF GRATUITIES AND LOBBYIST DISCLOSURES

19.1
The Contractor, in the performance of this Contract, shall not offer or give, directly or indirectly, to any employee or agent of the State, any gift, money or anything of value, or any promise, obligation, or contract for future reward or compensation at any time during the term of this Contract, and shall comply with the disclosure requirements set forth in O.C.G.A. § 45-1-6.

19.2
The Contractor also states and warrants that it has complied with all disclosure and registration requirements for vendor lobbyists as set forth in O.C.G.A. § 21-5-1, et. seq. and all other applicable law, including but not limited to registering with the State Ethics Commission.  In addition, the Contractor states and warrants that no federal money has been used for any lobbying of State officials, as required under applicable federal law.  For the purposes of this Contract, vendor lobbyists are those who lobby State officials on behalf of businesses that seek a contract to sell goods or services to the State or oppose such contract.

20.0  
RECORDS REQUIREMENTS

20.1
GENERAL PROVISIONS

20.1.1
The Contractor agrees to maintain books, records, documents, and other evidence pertaining to the costs and expenses of this Contract to the extent and in such detail as will properly reflect all costs for which payment is made under the provisions of this Contract and/or any document that is a part of this Contract by reference or inclusion.  The Contractor’s accounting procedures and practices shall conform to generally accepted accounting principles, and the costs properly applicable to the Contract shall be readily ascertainable.

 
20.2RECORDS RETENTION REQUIREMENTS

20.2.1
The Contractor shall preserve and make available all of its records pertaining to the performance under this Contract for a period of seven (7) years from the date of final payment under this Contract, and for such period, if any, as is required by applicable statute or by any other section of this Contract.  If the Contract is completely or partially terminated, the records relating to the work terminated shall be preserved and made available for period of seven (7) years from the date of termination or of any resulting final settlement.  Records that relate to Appeals, litigation, or the settlements of Claims arising out of the performance of this Contract, or costs and expenses of any such agreements as to which exception has been taken by the State Contractor or any of his duly Authorized Representatives, shall be retained by Contractor until such Appeals, litigation, Claims or exceptions have been disposed of.

 
20.3ACCESS TO RECORDS

20.3.1
The State and federal standards for audits of DCH agents, contractors, and programs are applicable to this section and are incorporated by reference into this Contract as though fully set out herein.

20.3.2
Pursuant to the requirements of 42 CFR 434.6(a) (5) and 42 CFR 434.38, the Contractor shall make all of its books, documents, papers, Provider records, Medical Records, financial records, data, surveys and computer databases available for examination and audit by DCH, the State Attorney General, the State Health Care Fraud Control Unit, the State Department of Audits, or authorized State or federal personnel.  Any records requested hereunder shall be produced immediately for on-site review or sent to the requesting authority by mail within fourteen (14) Calendar Days following a request.  All records shall be provided at the sole cost and expense of the Contractor.  DCH shall have unlimited rights to use, disclose, and duplicate all information and data in any way relating to this Contract in accordance with applicable State and federal laws and regulations.

 
20.4MEDICAL RECORD REQUESTS

20.4.1
The Contractor shall ensure a copy of the Member’s Medical Record is made available, without charge, upon the written request of the Member or Authorized Representative within fourteen (14) Calendar Days of the receipt of the written request.

20.4.2
The Contractor shall ensure that Medical Records are furnished at no cost to a new PCP, Out-of-Network Provider or other specialist, upon Member’s request, no later than fourteen (14) Calendar Days following the written request.


21.0  
CONFIDENTIALITY REQUIREMENTS

21.1
GENERAL CONFIDENTIALITY REQUIREMENTS

21.1.1
The Contractor shall treat all information, including Medical Records and any other health and Enrollment information that identifies a particular Member or that is obtained or viewed by it or through its staff and Subcontractors performance under this Contract as confidential information, consistent with the confidentiality requirements of 45 CFR parts 160 and 164.  The Contractor shall not use any information so obtained in any manner, except as may be necessary for the proper discharge of its obligations.  Employees or authorized Subcontractors of the Contractor who have a reasonable need to know such information for purposes of performing their duties under this Contract shall use personal or patient information, provided such employees and/or Subcontractors have first signed an appropriate non-disclosure agreement that has been approved and maintained by DCH.  The Contractor shall remove any person from performance of services hereunder upon notice that DCH reasonably believes that such person has failed to comply with the confidentiality obligations of this Contract.  The Contractor shall replace such removed personnel in accordance with the staffing requirements of this Contract. DCH, the Georgia Attorney General, federal officials as authorized by federal law or regulations, or the Authorized Representatives of these parties shall have access to all confidential information in accordance with the requirements of State and federal laws and regulations.

21.2
HIPAA COMPLIANCE

21.2.1
The Contractor shall assist DCH in its efforts to comply with the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and its amendments, rules, procedures, and regulations.  To that end, the Contractor shall cooperate and abide by any requirements mandated by HIPAA or any other applicable laws.  The Contractor acknowledges that HIPAA may require the Contractor and DCH to sign a business associate agreement or other documents for compliance purposes, including but not limited to a business associate agreement.  The Contractor shall cooperate with DCH on these matters, sign whatever documents may be required for HIPAA compliance, and bide by their terms and conditions.

22.0  
TERMINATION OF CONTRACT

22.1  
GENERAL PROCEDURES

22.1.1
This Contract may terminate, or may be terminated, by DCH for any or all of the following reasons:

 
22.1.1.1
Default by the Contractor, upon thirty (30) Calendar Days notice;

 
22.1.1.2
Convenience of DCH, upon thirty (30) Calendar Days notice;

 
22.1.1.3
Immediately, in the event of insolvency, Contract breach, or declaration of bankruptcy by the Contractor; or

 
22.1.1.4
Immediately, when sufficient appropriated funds no longer exist for the payment of DCH's obligation under this Contract.

22.2
TERMINATION BY DEFAULT

22.2.1
In the event DCH determines that the Contractor has defaulted by failing to carry out the substantive terms of this Contract or failing to meet the applicable requirements in 1932 and 1903(m) of the Social Security Act, DCH may terminate the Contract in addition to or in lieu of any other remedies set out in this Contract or available by law.

22.2.2
Prior to the termination of this Contract, DCH will:

 
22.2.2.1
Provide written notice of the intent to terminate at least thirty (30) Calendar Days prior to the termination date, the reason for the termination, and the time and place of a hearing to give the Contractor an opportunity to Appeal the determination and/or cure the default;

22.2.2.2  
Provide written notice of the decision affirming or reversing the proposed termination of the Contract, and for an affirming decision, the effective date of the termination; and

22.2.2.3  
For an affirming decision, give Members or the Contractor notice of the termination and information consistent with 42 CFR 438.10 on their options for receiving Medicaid services following the effective date of termination.

22.3
TERMINATION FOR CONVENIENCE

22.3.1
DCH may terminate this Contract for convenience and without cause upon thirty (30) Calendar Days written notice.  Termination for convenience shall not be a breach of the Contract by DCH.  The Contractor shall be entitled to receive, and shall be limited to, just and equitable compensation for any satisfactory authorized work performed as of the termination date  Availability of funds shall be determined solely by DCH.

22.4
TERMINATION FOR INSOLVENCY OR BANKRUPTCY

22.4.1
The Contractor’s insolvency, or the Contractor’s filing of a petition in bankruptcy, shall constitute grounds for termination for cause.  In the event of the filing of a petition in bankruptcy, the Contractor shall immediately advise DCH.  If DCH reasonably determines that the Contractor's financial condition is not sufficient to allow the Contractor to provide the services as described herein in the manner required by DCH, DCH may terminate this Contract in whole or in part, immediately or in stages.  The Contractor's financial condition shall be presumed not sufficient to allow the Contractor to provide the services described herein, in the manner required by DCH if the Contractor cannot demonstrate to DCH's satisfaction that the Contractor has risk reserves and a minimum net worth sufficient to meet the statutory standards for licensed health care plans.  The Contractor shall cover continuation of services to Members for the duration of period for which payment has been made, as well as for inpatient admissions up to discharge.

22.5
TERMINATION FOR INSUFFICIENT FUNDING

22.5.1
In the event that federal and/or State funds to finance this Contract become unavailable, DCH may terminate the Contract in writing with thirty (30) Calendar Days notice to the Contractor.  The Contractor shall be entitled to receive, and shall be limited to, just and equitable compensation for any satisfactory authorized work performed as of the termination date.  Availability of funds shall be determined solely by DCH.

22.6
TERMINATION PROCEDURES

22.6.1
DCH will issue a written notice of termination to the Contractor by certified mail, return receipt requested, or in person with proof of delivery.  The notice of termination shall cite the provision of this Contract giving the right to terminate, the circumstances giving rise to termination, and the date on which such termination shall become effective.  Termination shall be effective at 11:59 p.m. EST on the termination date.

22.6.2
Upon receipt of notice of termination or on the date specified in the notice of termination and as directed by DCH, the Contractor shall:

 
22.6.2.1
Stop work under the Contract on the date and to the extent specified in the notice of termination;

22.6.2.2  
Place no further orders or Subcontract for materials, services, or facilities, except as may be necessary for completion of such portion of the work under the Contract as is not terminated

 
22.6.2.3
Terminate all orders and Subcontracts to the extent that they relate to the performance of work terminated by the notice of termination;

22.6.2.4  
Assign to DCH, in the manner and to the extent directed by the Contract Administrator, all of the right, title, and interest of Contractor under the orders or subcontracts so terminated, in which case DCH will have the right, at its discretion, to settle or pay any or all Claims arising out of the termination of such orders and Subcontracts;

 
22.6.2.5
With the approval of the Contract Administrator, settle all outstanding liabilities and all Claims arising out of such termination or orders and subcontracts, the cost of which would be reimbursable in whole or in part, in accordance with the provisions of the Contract;

22.6.2.6  
Complete the performance of such part of the work as shall not have been terminated by the notice of termination;

 
22.6.2.7
Take such action as may be necessary, or as the Contract Administrator may direct, for the protection and preservation of any and all property or information related to the Contract that is in the possession of Contractor and in which DCH has or may acquire an interest;

 
22.6.2.8
Promptly make available to DCH, or another CMO plan acting on behalf of DCH, any and all records, whether medical or financial, related to the Contractor's activities undertaken pursuant to this Contractor.  Such records shall be provided at no expense to DCH;

 
22.6.2.9
Promptly supply all information necessary to DCH, or another CMO plan acting on behalf of DCH, for reimbursement of any outstanding Claims at the time of termination; and

 
22.6.2.10
Submit a termination plan to DCH for review and approval that includes the following terms:

 
22.6.2.10.1
Maintain Claims processing functions as necessary for ten (10) consecutive months in order to complete adjudication of all Claims;

 
22.6.2.10.2
Comply with all duties and/or obligations incurred prior to the actual termination date of the Contract, including but not limited to, the Appeal process as described in Section 4.14;

 
22.6.2.10.3
File all Reports concerning the Contractor’s operations during the term of the Contract in the manner described in this Contract;

 
22.6.2.10.4
Ensure the efficient and orderly transition of Members from coverage under this Contract to coverage under any new arrangement developed by DCH in accordance with procedures set forth in Section 4.11.4;

 
22.6.2.10.5
Maintain the financial requirements, and insurance set forth in this Contract until DCH provides the Contractor written notice that all continuing obligations of this Contract have been fulfilled; and

 
22.6.2.10.6
Submit Reports to DCH every thirty (30) Calendar Days detailing the Contractor’s progress in completing its continuing obligations under this Contract until completion.

22.6.3
Upon completion of these continuing obligations, the Contractor shall submit a final report to DCH describing how the Contractor has completed its continuing obligations.  DCH will advise, within twenty (20) Calendar Days of receipt of this report, if all of the Contractor’s obligations are discharged.  If DCH finds that the final report does not evidence that the Contractor has fulfilled its continuing obligations, then DCH will require the Contractor to submit a revised final report to DCH for approval.

22.7
TERMINATION CLAIMS

22.7.1
After receipt of a notice of termination, the Contractor shall submit to the Contract Administrator any termination claim in the form, and with the certification prescribed by, the Contract Administrator.  Such claim shall be submitted promptly but in no event later than ten (10) months from the effective date of termination.  Upon failure of the Contractor to submit its termination claim within the time allowed, the Contract Administrator may, subject to any review required by the State procedures in effect as of the date of execution of the Contract, determine, on the basis of information available, the amount, if any, due to the Contractor by reason of the termination and shall thereupon cause to be paid to the Contractor the amount so determined.

22.7.2
Upon receipt of notice of termination, the Contractor shall have no entitlement to receive any amount for lost revenues or anticipated profits or for expenditures associated with this Contract or any other contract.  Upon termination, the Contractor shall be paid in accordance with the following:

 
22.7.2.1
At the Contract price(s) for completed Deliverables and/or services delivered to and accepted by DCH; and/or

 
22.7.2.2
At a price mutually agreed upon by the Contractor and DCH for partially completed Deliverables and/or services.

22.7.3
In the event the Contractor and DCH fail to agree in whole or in part as to the amounts with respect to costs to be paid to the Contractor in connection with the total or partial termination of work pursuant to this article, DCH will determine, on the basis of information available, the amount, if any, due to the Contractor by reason of termination and shall pay to the Contractor the amount so determined.


23.0  
LIQUIDATED DAMAGES

23.1                      GENERAL PROVISIONS

23.1.1
In the event the Contractor fails to meet the terms, conditions, or requirements of this Contract and financial damages are difficult or impossible to ascertain exactly, the Contractor agrees that DCH may assess liquidated damages, not penalties, against the Contractor for the deficiencies.  The Parties further acknowledge and agree that the specified liquidated damages are reasonable and the result of a good faith effort by the Parties to estimate the actual harm caused by the Contractor’s breach.  The Contractor’s failure to meet the requirements in this Contract will be divided into four (4) categories of events.

23.1.2
Notwithstanding any sanction or liquidated damages imposed upon the Contractor other than Contract termination, the Contractor shall continue to provide all Covered Services and care management.

23.2                      CATEGORY 1

23.2.1
Liquidated damages up to $100,000 per violation may be imposed for Category 1 events. For Category 1 events, the Contractor shall submit a written corrective action plan to DCH for review and approval prior to implementing the corrective action.  Category 1 events are monitored by DCH to determine compliance and shall include and constitute the following:

 
23.2.1.1
Acts that discriminate among Members on the basis of their health status or need for health care services; and

 
23.2.1.2
Misrepresentation of actions or falsification of information furnished to CMS or the State.

 
23.2.1.3
Failure to implement requirements stated in the Contractor’s proposal, the RFP, this Contract, or other material failures in the Contractor’s duties.

 
23.2.1.4
Failure to participate in a readiness and/or annual review.

 
23.2.1.5
Failure to provide an adequate provider network of physicians, pharmacies, hospitals, and other specified health care Providers in order to assure member access to all Covered Services.

23.3                      CATEGORY 2

23.3.1
Liquidated damages up to $25,000 per violation may be imposed for the Category 2 events.  For Category 2 events, the Contractor shall submit a written corrective action plan to DCH for review and approval prior to implementing the corrective action.  Category 2 events are monitored by DCH to determine compliance and include the following:

 
23.3.1.1
Substantial failure to provide medically necessary services that the Contractor is required to provide under law, or under this Contract, to a Member covered under this Contract;

 
23.3.1.2
Misrepresentation or falsification of information furnished to a Member, Potential Member, or health care Provider;

 
23.3.1.3
Failure to comply with the requirements for physician incentive plans, as set forth in 42 CFR 422.208 and 422.210;

 
23.3.1.4
Distribution directly, or indirectly, through any Agent or independent contractor, marketing materials that have not been approved by the State or that contain false or materially misleading information;

 
23.3.1.5
Violation of any other applicable requirements of section 1903(m) or 1932 of the Social Security Act and any implementing regulations;

 
23.3.1.6
Failure of the Contractor to assume full operation of its duties under this Contract in accordance with the transition timeframes specified herein;

 
23.3.1.7
Imposition of premiums or charges on Members that are in excess of the premiums or charges permitted under the Medicaid program (the State will deduct the amount of the overcharge and return it to the affected Member).

 
23.3.1.8
Failure to resolve Member Appeals and Grievances within the timeframes specified in this Contract;

 
23.3.1.9
Failure to ensure client confidentiality in accordance with 45 CFR 160 and 45 CFR 164; and an incident of noncompliance will be assessed as per member and/or per HIPAA regulatory violation .

23.3.1.10  
Violation of a subcontracting requirement in the Contract.

23.3.1.11  
Failure to enhance provider rates in accordance with the legislative mandates of Georgia House Bill 990.

23.4                      CATEGORY 3

23.4.1
Liquidated damages up to $5,000.00 per day may be imposed for Category 3 events.  For Category 3 events, a written corrective action plan may be required and corrective action must be taken.  In the case of Category 3 events, if corrective action is taken within four (4) Business Days, then liquidated damages may be waived at the discretion of DCH.  Category 3 events are monitored by DCH to determine compliance and shall include the following:

23.4.1.1  
Failure to submit required Reports and Deliverables in the timeframes prescribed in Section 4.18 and Section 5.7;

23.4.1.2  
Submission of incorrect or deficient Deliverables or Reports as determined by DCH;

23.4.1.3  
Failure to comply with the Claims processing standards as follows:

23.4.1.3.1  
Failure to process and finalize to a paid or denied status ninety-seven percent (97%) of all Clean Claims within fifteen (15) Business Days during a fiscal year;

23.4.1.3.2  
Failure to pay Providers interest at an eighteen percent (18%) annual rate, calculated daily for the full period during which a clean, unduplicated Claim is not adjudicated within the claims processing deadlines.  For all claims that are initially denied or underpaid by a Contractor but eventually determined or agreed to have been owed by the Contractor to a provider of health care services, the Contractor shall pay, in addition to the amount determined to be owed, interest of 20 percent per annum, calculated from 15 days after the date the claim was submitted. A Contractor shall pay all interest required to be paid under this provision or Code Section 33-24-59.5 automatically and simultaneously whenever payment is made for the claim giving rise to the interest payment. All interest payments shall be accurately identified on the associated remittance advice submitted by the Contractor to the provider. A Contractor shall not be responsible for the penalty described in this subsection if the health care provider submits a claim containing a material omission or inaccuracy in any of the data elements required for a complete standard health care claim form as prescribed under 45 C.F.R. Part 162 for electronic claims, a CMS Form 1500 for nonelectronic claims, or any claim prescribed by the Department of Community Health.
23.4.1.3.3  
 

23.4.1.4  
Failure to comply with the EPSDT initial health visit and screening requirements for Health Check eligibles within sixty (60) Calendar Days as described in Section 4.7.

23.4.1.5  
Failure to comply with the EPSDT periodicity schedule for eighty percent (80%) of Health Check eligibles as described Section 4.7.

23.4.1.6  
Failure to provide an initial visit within fourteen (14) Calendar Days for all newly enrolled women who are pregnant in accordance with Sections 4.6.9.1 and 4.8.13.4.

23.4.1.7  
Failure to comply with the Notice of Proposed Action and Notice of Adverse Action requirements as described in Sections 4.14.3 and 4.14.5.

23.4.1.8  
Failure to comply with any corrective action plans as required by DCH.

23.4.1.9  
Failure to seek, collect and/or report third party information as described in Section 8.4.

23.4.1.10  
Failure to comply with the Contractor staffing requirements as described in Section 14.3.

23.4.1.11  
Failure of Contractor to issue written notice to Members upon Provider’s notice of termination in the Contractor’s plan as described in Sections 4.8.17.3 and 4.8.17.4.

23.4.1.12  
Failure to comply with federal law regarding sterilizations, hysterectomies, and abortions and as described in Section 4.6.5.

23.4.1.13  
Failure to submit acceptable member and provider directed materials  or documents in a timely manner, i.e., member and provider directories, handbooks, policies and procedures.

23.5                      CATEGORY 4

23.5.1
Liquidated damages as specified below may be imposed for Category 4 events.  Imposition of liquidated damages will not relieve the Contractor from submitting and implementing corrective action plans or corrective action as determined by DCH.  Category 4 events are monitored by DCH to determine compliance and include the following:

23.5.1.1  
Failure to implement the business continuity-disaster recovery (BC-DR) plan as follows:

23.5.1.1.1  
Implementation of the (BC-DR) plan exceeds the proposed time by two (2) or less Calendar Days: five thousand dollars ($5,000) per day up to day 2;

23.5.1.1.2  
Implementation of the (BC-DR) plan exceeds the proposed time by more than (2) and up to five (5) Calendar Days: ten thousand dollars ($10,000) per each day beginning with Day 3 and up to Day 5;

23.5.1.1.3  
Implementation of the (BC-DR) plan exceeds the proposed time by more than five (5) and up to ten (10) Calendar Days, twenty-five thousand dollars ($25,000) per day beginning with Day 6 and up to Day 10; and

23.5.1.1.4  
Implementation of the (BC-DR) plan exceeds the proposed time by more than ten (10) Calendar Days: fifty thousand dollars ($50,000) per each day beginning with Day 11.

23.5.1.2  
Unscheduled System Unavailability (other than CCE and ECM functions described below) occurring during a continuous five (5) Business Day period, may be assessed as follows:

23.5.1.2.1  
Greater than or equal to two (2) and less than twelve (12) hours cumulative: up to one hundred twenty-five dollars ($125) for each thirty (30) minutes or portions thereof;

23.5.1.2.2  
Greater than or equal to twelve (12) and less than twenty-four (24) hours cumulative: up to two hundred fifty dollars ($250) for each thirty (30) minutes or portions thereof; and

23.5.1.2.3  
Greater than or equal to twenty-four (24) hours cumulative: up to five hundred dollars ($500) for each thirty (30) minutes or portions thereof up to a maximum of twenty-five thousand dollars ($25,000) per occurrence.

23.5.1.3  
Confirmation of CMO Enrollment (CCE) or Electronic Claims Management (ECM) system downtime. In any calendar week, penalties may be assessed as follows for downtime outside the State’s control of any component of the CCE and ECM systems, such as the voice response system and PC software response system:

23.5.1.3.1  
Less than twelve (12) hours cumulative:  up to two hundred fifty dollars ($250) for each thirty (30) minutes or portions thereof;

23.5.1.3.2  
Greater than or equal to twelve (12) and less than twenty-four (24) hours cumulative: up to five hundred ($500) for each thirty (30) minutes or portions thereof; and

23.5.1.3.3  
Greater than or equal to twenty-four (24) hours cumulative: up to one thousand dollars ($1,000) for each thirty (30) minutes or portions thereof up to a maximum of fifty thousand dollars ($50,000) per occurrence.

23.5.1.4  
Failure to make available to the state and/or its agent readable, valid extracts of Encounter Information for a specific month within fifteen (15) Calendar Days of the close of the month: five hundred dollars ($500) per day.  After fifteen (15) Calendar Days of the close of the month:  two thousand dollars ($2000) per day.

23.5.1.5  
Failure to correct a system problem not resulting in System Unavailability within the allowed timeframe, where failure to complete was not due to the action or inaction on the part of DCH as documented in writing by the Contractor:

23.5.1.5.1  
One (1) to fifteen (15) Calendar Days late: two hundred and fifty dollars ($250) per Calendar Day for Days 1 through 15;

23.5.1.5.2  
Sixteen (16) to thirty (30) Calendar Days late: five hundred dollars ($500) per Calendar Day for Days 16 through 30; and

23.5.1.5.3  
More than thirty (30) Calendar Days late: one thousand dollars ($1,000) per Calendar Day for Days 31 and beyond.

23.5.1.6  
Failure to meet the Telephone Hotline performance standards:

23.5.1.6.1  
$1,000.00 for each percentage point that is below the target answer rate of eighty percent (80%) in thirty (30) seconds;

23.5.1.6.2  
$1,000.00 for each percentage point that is above the target of a one percent (1%) Blocked Call rate; and

23.5.1.6.3  
$1,000.00 for each percentage point that is above the target of a five percent (5%) Abandoned Call rate.


23.6
OTHER REMEDIES

23.6.1
In addition other liquidated damages described above for Category 1-4 events, DCH may impose the following other remedies:

23.6.1.1  
Appointment of temporary management of the Contractor as provided in 42 CFR 438.706, if DCH finds that the Contractor has repeatedly failed to meet substantive requirements in section 1903 (m) or section 1932 of the Social Security Act;

23.6.1.2  
Granting Members the right to terminate Enrollment without cause and notifying the affected Members of their right to disenroll;

23.6.1.3  
Suspension of all new Enrollment, including default Enrollment, after the effective date of remedies;

23.6.1.4  
Suspension of payment to the Contractor for Members enrolled after the effective date of the remedies and until CMS or DCH is satisfied that the reason for imposition of the remedies no longer exists and is not likely to occur;

23.6.1.5  
Termination of the Contract if the Contractor fails to carry out the substantive terms of the Contract or fails to meet the applicable requirements in 1932 and 1903(m) of the Social Security Act;

23.6.1.6  
Civil Monetary Fines in accordance with 42 CFR 438.704; and

23.6.1.7  
Additional remedies allowed under State statute or State regulation that address areas of non-compliance specified in 42 CFR 438.700.

23.7
NOTICE OF REMEDIES

23.7.1
Prior to the imposition of either liquidated damages or other remedies, DCH will issue a written notice of remedies that will include the following:

23.7.1.1  
A citation to the law, regulation or Contract provision that has been violated;

23.7.1.2  
The remedies to be applied and the date the remedies will be imposed;

23.7.1.3  
The basis for DCH’s determination that the remedies should be imposed;

23.7.1.4  
Request for a corrective action plan, if applicable; and

23.7.1.5  
The time frame and procedure for the Contractor to dispute DCH’s determination. A Contractor’s dispute of a liquidated damage or remedies shall not stay the effective date of the proposed liquidated damage or remedies.

24.0  
INDEMNIFICATION

24.1
The Contractor hereby releases and agrees to indemnify and hold harmless DCH, the State of Georgia and its departments, agencies and instrumentalities (including the State Tort Claims Trust Fund, the State Authority Liability Trust Fund, The State Employee Broad Form Liability Funds, the State Insurance and Hazard Reserve Fund, and other self-insured funds, all such funds hereinafter collectively referred to as the "Funds") from and against any and all claims, demands, liabilities, losses, costs or expenses, and attorneys' fees, caused by, growing out of, or arising from this Contract, due to any act or omission on the part of the Contractor, its agents, employees, customers, invitees, licensees or others working at the direction of the Contractor or on its behalf, or due to any breach of this Contract by the Contractor, or due to the application or violation of any pertinent federal, State or local law, rule or regulation.  This indemnification extends to the successors and assigns of the Contractor, and this indemnification survives the termination of the Contract and the dissolution or, to the extent allowed by the law, the bankruptcy of the Contractor.


25.0  
INSURANCE

25.1INSURANCE OF CONTRACTOR

25.1.1
The Contractor shall, at a minimum, prior to the commencement of work, procure the insurance policies identified below at the Contractor’s own cost and expense and shall furnish DCH with proof of coverage at least in the amounts indicated.  It shall be the responsibility of the Contractor to require any Subcontractor to secure the same insurance coverage as prescribed herein for the Contractor, and to obtain a certificate evidencing that such insurance is in effect. In the event that any such insurance is proposed to be reduced, terminated or cancelled for any reason, the Contractor shall Provider to DCH at least thirty (30) Calendar Days written notice.  Prior to the reduction, expiration and/or cancellation of any insurance policy required hereunder, the Contractor shall secure replacement coverage upon the same terms and provisions to ensure no lapse in coverage, and shall furnish, at the request of DCH, a certificate of insurance indicating the required coverage’s.  The Contractor shall maintain insurance coverage sufficient to insure against claims arising at any time during the term of the Contract.  The provisions of this Section shall survive the expiration or termination of this Contract for any reason.  In addition, the Contractor shall indemnify and hold harmless DCH and the State from any liability arising out of the Contractor’s or its Subcontractor’s untimely failure in securing adequate insurance coverage as prescribed herein:

 
25.1.1.1
Workers’ Compensation Insurance, the policy (ies) to insure the statutory limits established by the General Assembly of the State of Georgia. The Workers’ Compensation Policy must include Coverage B – Employer’s Liability Limits of:

 
25.1.1.1
Bodily injury by accident:  five hundred thousand dollars ($500,000) each accident;

 
25.1.1.2
Bodily Injury by Disease: five hundred thousand dollars ($     500,000) each employee; and

 
25.1.1.3
One million dollars ($ 1,000,000) policy limits.

 
25.1.1.2
The Contractor shall require all Subcontractors performing work under this Contract to obtain an insurance certificate showing proof of Worker’s Compensation Coverage.

 
25.1.1.3
The Contractor shall have commercial general liability policy (ies) as follows:

 
25.1.1.3.1
Combined single limits of one million dollars ($1,000,000) per person and three million dollars ($3,000,000) per occurrence;

 
25.1.1.3.2
On an “occurrence” basis; and

 
25.1.1.3.3
Liability for property damage in the amount of three million dollars ($3,000,000) including contents coverage for all records maintained pursuant to this Contract.

 
 
26.0   PAYMENT BOND & IRREVOCABLE LETTER OF CREDIT

 
Section 26.1
Within five (5) Business Days of Contract Execution, Contractor shall obtain and maintain in force and effect an irrevocable letter of credit in the amount representing one half of one month’s Net Capitation Payment associated with the actual GCS lives in the Atlanta and Central Service Regions enrolled in Contractor’s plan. On or before July 2 each following year, Contractor shall modify the amount of the irrevocable letter of credit currently in force and effect to equal one-half of the average of the Net Capitation Payments paid to the Contractor for the months of January, February and March.   If at any time during the year, the actual GCS lives enrolled in Contractor’s plan increases or decreases by more than twenty-five percent, DCH, at it sole discretion, may increase or decrease the amount required for the irrevocable letter of credit.

DCH may, at its discretion, redeem Contractor’s irrevocable letter of credit in the amount(s) of actual damages suffered by DCH if DCH determines that the Contractor is (1) unable to perform any of the terms and conditions of the Contract or if (2) the Contractor is terminated by default or bankruptcy or material breach that is not cured within the time specified by DCH, or under both conditions described at one (1) and two (2).

 
With regard to the irrevocable letter of credit, DCH may recoup payments from the Contractor for liabilities or obligations arising from any act, event, omission or condition which occurred or existed subsequent to the effective date of the Contract and which is identified in a survey, review, or audit conducted or assigned by DCH.
 
 

 
 
Section 26.2
DCH may also, at its discretion, redeem Contractor’s irrevocable letter of credit in the amount(s) of actual damages suffered by DCH if DCH determines that the Contractor is (1) unable to perform any of the terms and conditions of the Contract or if (2) the Contractor is terminated by default or bankruptcy or material breach that is not cured within the time specified by DCH, or under both conditions described at one (1) and two (2).

 
Section 26.3
During the Contract period, Contractor shall obtain and maintain a payment bond from an entity licensed to do business in the State of Georgia and acceptable to DCH with sufficient financial strength and creditworthiness to assume the payment obligations of Contractor in the event of a default in payment arising from bankruptcy, insolvency, or other cause.  Said bond shall be delivered to DCH within five (5) Business Days of Contract Execution and shall be in the amount of Five Million Dollars ($5,000,000.00).  On or before July 2, of each following year, Contractor shall modify the amount of the bond to equal the average of the Net Capitation Payments paid to the Contractor for the months of January, February and March.
 
                                                                                                                                                         If at any time during the year, the actual GCS lives enrolled in Contractor’s plan increases or decreases by more than twenty-five percent, DCH, at it sole discretion, may increase or decrease the amount required for the bond.


27.0                   COMPLIANCE WITH ALL LAWS

 
27.1NON-DISCRIMINATION

27.1.1
The Contractor agrees to comply with applicable federal and State laws, rules and regulations, and the State’s policy relative to nondiscrimination in employment practices because of political affiliation, religion, race, color, sex, physical handicap, age, or national origin including, but not limited to, Title VI of the Civil Rights Act of 1964, as amended; Title IX of the Education Amendments of 1972 as amended; the Age Discrimination Act of 1975, as amended; Equal Employment Opportunity (45 CFR 74 Appendix A (1), Executive Order 11246 and 11375) and the Americans with Disability Act of 1993 (including but not limited to 28 C.F.R. § 35.100 et seq .). Nondiscrimination in employment practices is applicable to employees for employment, promotions, dismissal and other elements affecting employment.

 
27.2DELIVERY OF SERVICE AND OTHER FEDERAL LAWS

27.2.1
The Contractor agrees that all work done as part of this Contract will comply fully with applicable administrative and other requirements established by applicable federal and State laws and regulations and guidelines, including but not limited to section 1902(a)(7) of the Social Security Act and DCH Medicaid and PeachCare for Kids Policies and Procedures manuals, and assumes responsibility for full compliance with all such applicable laws, regulations, and guidelines, and agrees to fully reimburse DCH for any loss of funds or resources or overpayment resulting from non-compliance by Contractor, its staff, agents or Subcontractors, as revealed in subsequent audits.   The provisions of the Fair Labor Standards Act of 1938 (29 U.S.C. § 201 et seq .) and the rules and regulations as promulgated by the United States Department of Labor in Title XXIX of the Code of Federal Regulations are applicable to this Contract.  Contractor shall agree to conform with such federal laws as affect the delivery of services under this Contract including but not limited to the Titles VI, VII, XIX, XXI of the Social Security Act, the Federal Rehabilitation Act of 1973, the Davis Bacon Act (40 U.S.C. § 276a et seq .), the Copeland Anti-Kickback Act (40 U.S.C. § 276c), the Clean Air Act (42 U.S.C. 7401 et seq.) and the Federal Water Pollution Control Act as Amended (33 U.S.C. 1251 et seq.); the Byrd Anti-Lobbying Amendment (31 U.S.C. 1352);   and Debarment and Suspension (45 CFR 74 Appendix A (8) and Executive Order 12549 and 12689); the Contractor shall agree to conform to such requirements or regulations as the United States Department of Health and Human Services may issue from time to time. Authority to implement federal requirements or regulations will be given to the Contractor by DCH in the form of a Contract amendment.

27.2.2
The Contractor shall include notice of grantor agency requirements and regulations pertaining to reporting and patient rights under any contracts involving research, developmental, experimental or demonstration work with respect to any discovery or invention which arises or is developed in the course of or under such contract, and of grantor agency requirements and regulations pertaining to copyrights and rights in data.

27.2.3
The Contractor shall recognize mandatory standards and policies relating to energy efficiency, which are contained in the State energy conservation plan issues in compliance with the Energy Policy and Conservation Act (Pub. L. 94-165).

 
27.3COST OF COMPLIANCE WITH APPLICABLE LAWS

27.3.1
The Contractor agrees that it will bear any and all costs (including but not limited to attorneys’ fees, accounting fees, research costs, or consultant costs) related to, arising from, or caused by compliance with any and all laws, such as but not limited to federal and State statutes, case law, precedent, regulations, policies, and procedures.  In the event of a disagreement on this matter, DCH’s determination on this matter shall be conclusive and not subject to Appeal.

 
27.4GENERAL COMPLIANCE

27.4.1
Additionally, the Contractor agrees to comply and abide by all laws, rules, regulations, statutes, policies, or procedures that may govern the Contract, the Deliverables in the Contract, or either party’s responsibilities.  To the extent that applicable laws, rules, regulations, statutes, policies, or procedures require the Contractor to take action or inaction, any costs, expenses, or fees associated with that action or inaction shall be borne and paid by the Contractor solely.

28.0            CONFLICT RESOLUTION

28.1
Any dispute concerning a question of fact or obligation related to or arising from this Contract that is not disposed of by mutual agreement shall be decided by the Contract Administrator who shall reduce his or her decision to writing and mail or otherwise furnish a copy to the Contractor.  The written decision of the Contract Administrator shall be final and conclusive, unless the Contractor mails or otherwise furnishes a written Appeal to the Commissioner of DCH within ten (10) Calendar Days from the date of receipt of such decision.  The decision of the Commissioner or a duly Authorized Representative for the determination of such Appeal shall be final and conclusive.  In connection with any Appeal proceeding under this provision, the Contractor shall be afforded an opportunity to be heard and to offer evidence in support of its Appeal.  Pending a final decision of a dispute hereunder, the Contractor shall proceed diligently with the performance of the Contract.


29.0        CONFLICT OF INTEREST AND CONTRACTOR INDEPENDENCE

29.1
No official or employee of the State of Georgia or the federal government who exercises any functions or responsibilities in the review or approval of the undertaking or carrying out of the GF program shall, prior to the completion of the project, voluntarily acquire any personal interest, direct or indirect, in this Contract or the proposed Contract.

29.2
The Contractor covenants that it presently has no interest and shall not acquire any interest, direct or indirect, that would conflict in any material manner or degree with, or have a material adverse effect on the performance of its services hereunder.  The Contractor further covenants that in the performance of the Contract no person having any such interest shall be employed.

29.3
All of the parties hereby certify that the provisions of O.C.G.A. §45-10-20 through  §45-10-28, which prohibit and regulate certain transactions between State officials and employees and the State of Georgia, have not been violated and will not be violated in any respect throughout the term.

29.4
In addition, it shall be the responsibility of the Contractor to maintain independence and to establish necessary policies and procedures to assist the Contractor in determining if the actual Contractors performing work under this Contract have any impairments to their independence.  To that end, the Contractor shall submit a written plan to DCH within five (5) Business Days of Contract Award in which it outlines its Impartiality and Independence Policies and Procedures relating to how it monitors and enforces Contractor and Subcontractor impartiality and independence.  The Contractor further agrees to take all necessary actions to eliminate threats to impartiality and independence, including but not limited to reassigning, removing, or terminating Contractors or Subcontractors.


30.0        NOTICE

30.1
All notices under this Contract shall be deemed duly given upon delivery, if delivered by hand, or three (3) Calendar Days after posting, if sent by registered or certified mail, return receipt requested, to a party hereto at the addresses set forth below or to such other address as a party may designate by notice pursuant hereto.

For DCH:

Contract Administration:

CMO Name and Address
 (404) XXX-XXXX – Phone
(404) XXX-XXXX – Fax
E-mail address:  XXXX


Project Leader:

Name
Georgia Department of Community Health
2 Peachtree Street, NW – 36 th Floor
Atlanta, GA 30303-3159
(404) XXX-XXXX – Phone
(404) XXX-XXXX – Fax
E-mail address:  XXXX


30.2
It shall be the responsibility of the Contractor to inform the Contract Administrator of any change in address in writing no later than five (5) Business Days after the change.


31.0       MISCELLANEOUS

 
31.1CHOICE OF LAW OR VENUE

31.1.1
This Contract shall be governed in all respects by the laws of the State of Georgia.  Any lawsuit or other action brought against DCH, the State based upon, or arising from this Contract shall be brought in a court or other forum of competent jurisdiction in Fulton County in the State of Georgia.

 
31.2ATTORNEY’S FEES

31.2.1
In the event that either party deems it necessary to take legal action to enforce any provision of this Contract, and in the event DCH prevails, the Contractor agrees to pay all expenses of such action including reasonable attorney’s fees and costs at all stages of litigation as awarded by the court, a lawful tribunal, hearing officer or administrative law judge.  If the Contractor prevails in any such action, the court or hearing officer, at its discretion, may award costs and reasonable attorney’s fees to the Contractor.  The term legal action shall be deemed to include administrative proceedings of all kinds, as well as all actions at law or equity.

31.3SURVIVABILITY

31.3.1
The terms, provisions, representations and warranties contained in this Contract shall survive the delivery or provision of all services or Deliverables hereunder.

 
31.4DRUG-FREE WORKPLACE

31.4.1
The Contractor shall certify to DCH that a drug-free workplace shall be provided for the Contractor’s employees during the performance of this Contract as required by the “Drug-Free Workplace Act”, O.C.G.A. § 50-24-1, et seq. and applicable federal law.  The Contractor will secure from any Subcontractor hired to work in a drug-free workplace such similar certification.  Any false certification by the Contractor or violation of such certification, or failure to carry out the requirements set forth in the code, may result in the Contractor being suspended, terminated or debarred from the performance of this Contract.

31.5  
CERTIFICATION REGARDING DEBARMENT, SUSPENSION, PROPOSED DEBARMENT AND OTHER MATTERS

31.5.1
The Contractor certifies that it is not presently debarred, suspended, proposed for debarment or declared ineligible for award of contracts by any federal or State agency.

 
31.6WAIVER

31.6.1
The waiver by DCH of any breach of any provision contained in this Contract shall not be deemed to be a waiver of such provision on any subsequent breach of the same or any other provision contained in this Contract and shall not establish a course of performance between the parties contradictory to the terms hereof.

 
31.7FORCE MAJEURE

31.7.1
Neither party to this Contract shall be responsible for delays or failures in performance resulting from acts beyond the control of such party. Such acts shall include, but not be limited to, acts of God, strikes, riots, lockouts, acts of war, epidemics, fire, earthquakes, or other disasters.

31.8BINDING

31.8.1
This Contract and all of its terms, conditions, requirements, and amendments shall be binding on DCH, the Contractor, and their respective successors and permitted assigns.

 
31.9TIME IS OF THE ESSENCE

31.9.1
Time is of the essence in this Contract. Any reference to “Days” shall be deemed Calendar Days unless otherwise specifically stated.

31.10  
AUTHORITY

31.10.1
DCH has full power and authority to enter into this Contract, and the person acting on behalf of and signing for the Contractor has full authority to enter into this Contract, and the person signing on behalf of the Contractor has been properly authorized and empowered to enter into this Contract on behalf of the Contractor and to bind the Contractor to the terms of this Contract.  Each party further acknowledges that it has had the opportunity to consult with and/or retain legal counsel of its choice, read this Contract, understands this Contract, and agrees to be bound by it.

 
31.11ETHICS IN PUBLIC CONTRACTING

31.11.1
The Contractor understands, states, and certifies that it made its proposal to the RFP without collusion or fraud and that it did not offer or receive any kickbacks or other inducements from any other Contractor, supplier, manufacturer, or Subcontractor in connection with its proposal to the RFP.

 
31.12CONTRACT LANGUAGE INTERPRETATION

31.12.1
The Contractor and DCH agree that in the event of a disagreement regarding, arising out of, or related to, Contract language interpretation, DCH’s interpretation of the Contract language in dispute shall control and govern.  DCH’s interpretation of the Contract language in dispute shall not be subject to Appeal under any circumstance.

 
31.13ASSESSMENT OF FEES

31.13.1
The Contractor and DCH agree that DCH may elect to deduct any assessed fees from payments due or owing to the Contractor or direct the Contractor to make payment directly to DCH for any and all assessed fees.  The choice is solely and strictly DCH’s choice.

 
31.14COOPERATION WITH OTHER CONTRACTORS

31.14.1
In the event that DCH has entered into, or enters into, agreements with other contractors for additional work related to the services rendered hereunder, the Contractor agrees to cooperate fully with such other contractors.  The Contractor shall not commit any act that will interfere with the performance of work by any other contractor.

31.14.2
Additionally, if DCH eventually awards this Contract to another contractor, the Contractor agrees that it will not engage in any behavior or inaction that prevents or hinders the work related to the services contracted for in this Contract.  In fact, the Contractor agrees to submit a written turnover plan and/or transition plan to DCH within thirty (30) Days of receiving the Department’s intent to terminate letter.  The Parties agree that the Contractor has not successfully met this obligation until the Department accepts its turnover plan and/or transition plan.

31.14.3
The Contractor’s failure to cooperate and comply with this provision, shall be sufficient grounds for DCH to halt all payments due or owing to the Contractor until it becomes compliant with this or any other contract provision.  DCH’s determination on the matter shall be conclusive and not subject to Appeal.

 
31.15SECTION TITLES NOT CONTROLLING

31.15.1
The Section titles used in this Contract are for reference purposes only and shall not be deemed a part of this Contract.

 
31.16LIMITATION OF LIABILITY/EXCEPTIONS

31.16.1
Nothing in this Contract shall limit the Contractor’s indemnification liability or civil liability arising from, based on, or related to claims brought by DCH or any third party or any claims brought against DCH or the State by a third party or the Contractor.

 
31.17COOPERATION WITH AUDITS

31.17.1
The Contractor agrees to assist and cooperate with the Department in any and all matters and activities related to or arising out of any audit or review, whether federal, private, or internal in nature, at no cost to the Department.

31.17.2
The parties also agree that the Contractor shall be solely responsible for any costs it incurs for any audit related inquiries or matters.  Moreover, the Contractor may not charge or collect any fees or compensation from DCH for any matter, activity, or inquiry related to, arising out of, or based on an audit or review.

 
31.18HOMELAND SECURITY CONSIDERATIONS

31.18.1
The Contractor shall perform the services to be provided under this Contract entirely within the boundaries of the United States.  In addition, the Contractor will not hire any individual to perform any services under this Contract if that individual is required to have a work visa approved by the U.S. Department of Homeland Security and such individual has not met this requirement.

31.18.2
If the Contractor performs services, or uses services, in violation of the foregoing paragraph, the Contractor shall be in material breach of this Contract and shall be liable to the Department for any costs, fees, damages, claims, or expenses it may incur.  Additionally, the Contractor shall be required to hold harmless and indemnify DCH pursuant to the indemnification provisions of this Contract.

31.18.3
The prohibitions in this Section shall also apply to any and all agents and Subcontractors used by the Contractor to perform any services under this Contract.

 
31.19PROHIBITED AFFILIATIONS WITH INDIVIDUALS DEBARRED AND SUSPENDED

31.19.1
The Contractor shall not knowingly have a relationship with an individual, or an affiliate of an individual, who is debarred, suspended, or otherwise excluded from participating in procurement activities under the Federal Acquisition Regulation or from participating in non-procurement activities under regulations issued under Executive Order No. 12549 or under guidelines implementing Executive Order No. 12549.  For the purposes of this Section, a “relationship” is described as follows:

31.19.1.1  
A director, officer or partner of the Contractor;

31.19.1.2  
A person with beneficial ownership of five percent (5%) or more of the Contractor entity; and

 
31.19.1.3
A person with an employment, consulting or other arrangement with the Contractor’s obligations under its Contract with the State.

 
31.20OWNERSHIP AND FINANCIAL DISCLOSURE

31.20.1
The Contractor shall disclose financial statements for each person or corporation with an ownership or control interest of five percent (5%) or more in the Contractor’s entity for the prior twelve (12) month period.  For the purposes of this Section, a person or corporation with an ownership or control interest shall mean a person or corporation:

31.20.1.1  
That owns directly or indirectly five percent (5%) or more of the Contractor’s capital or stock or received five percent (5%) or more of its profits;

31.20.1.2  
That has an interest in any mortgage, deed of trust, note, or other obligation secured in whole or in part by the Contractor or by its property or assets, and that interest is equal to or exceeds five percent (5%) of the total property and assets of the Contractor; and

 
31.20.1.3
That is an officer or director of the Contractor (if it is organized as a corporation) or is a partner in the Contractor’s organization (if it is organized as a partnership).

32.0       AMENDMENT IN WRITING

32.1
No amendment, waiver, termination or discharge of this Contract, or any of the terms or provisions hereof, shall be binding upon either party unless confirmed in writing.  None of the Solicitation Documents may be modified or amended, except by writing executed by both parties. Additionally, CMS approval may be required before any such amendment is effective.  DCH will determine, in its sole discretion, when such CMS approval is required. Any agreement of the parties to amend, modify, eliminate or otherwise change any part of this Contract shall not affect any other part of this Contract, and the remainder of this Contract shall continue to be of full force and effect as set out herein.


33.0       CONTRACT ASSIGNMENT

33.1
Contractor shall not assign this Contract, in whole or in part, without the prior written consent of DCH, and any attempted assignment not in accordance herewith shall be null and void and of no force or effect.


34.0        SEVERABILITY

34.1
Any section, subsection, paragraph, term, condition, provision, or other part of this Contract that is judged, held, found or declared to be voidable, void, invalid, illegal or otherwise not fully enforceable shall not affect any other part of this Contract, and the remainder of this Contract shall continue to be of full force and effect as set out herein.

35.0       COMPLIANCE WITH AUDITING AND REPORTING REQUIREMENTS FOR NONPROFIT ORGANIZATIONS (O.C.G.A. § 50-20-1 ET SEQ.)

35.1
The Contractor agrees to comply at all times with the provisions of the Federal Single Audit Act (hereinafter called the Act) as amended from time to time, all applicable implementing regulations, including but not limited to any disclosure requirements imposed upon non-profit organizations by the Georgia Department of Audits as a result of the Act, and to make complete restitution to DCH of any payments found to be improper under the provisions of the Act by the Georgia Department of Audits, the Georgia Attorney General’s Office or any of their respective employees, agents, or assigns.


36.0       ENTIRE AGREEMENT

36.1
This Contract constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior negotiations, representations or contracts. No written or oral agreements, representatives, statements, negotiations, understandings, or discussions that are not set out, referenced, or specifically incorporated in this Contract shall in any way be binding or of effect between the parties.




(Signatures on following page)






SIGNATURE PAGE


IN WITNESS WHEREOF, the parties state and affirm that, they are duly authorized to bind the respected entities designated below as of the day and year indicated.


 

         
    GEORGIA DEPARTMENT OF COMMUNITY HEALTH      
           
 
 
/s/ (Illegible)    8/26/08  
    XXX, Commissioner     Date  
           
           
                                                                                                  
 
  DOAS STATE PURCHASING REPRESENTATIVE      
 
       
  Anne Maize    Date  
         
 
                                                                                           
         
 
Peach State Health Plan      
  CONTRACTOR NAME      
         
 
         
By:
 /s/ Michael Cadger   6/6/2008  
  Signature    Date  
         
 
 
Michael Cadger   6/6/2008  
  Print/Type Name    Date  
         
  CEO       
  TITLE      
 

AFFIX CORPORATE SEAL HERE
(Corporations without a seal, attach a Certificate of Corporate Resolution)

 /s/ Dawn Rock      
 ATTEST: **SIGNATURE      
         
   VP, Regulatory Afairs & Compliance      
   TITLE      
 

*  Must be President, Vice President, CEO or other authorized officer
**Must be Corporate Secretary


ATTACHMENT A

DRUG FREE WORKPLACE CERTIFICATE

U.S. DEPARTMENT OF HEALTH AND HUMAN SERVICES (HHS)
CERTIFICATION REGARDING DRUG-FREE WORKPLACE REQUIREMENTS
GRANTEES OTHER THAN INDIVIDUALS

By signing and/or submitting this application or grant agreement, the grantee is providing the certification set out below.

This certification is required by regulations implementing the Drug-Free Workplace Act of 1988, 45 CFR Part 76, Subpart F.  The regulations, published in the January 31, 1989 Federal Register, require certification by grantees that they will maintain a drug-free workplace.  The certification set out below is a material representation of fact upon which reliance will be placed when HHS makes a determination regarding the award of the grant.  False certification or violation of the certification shall be grounds for suspension of payments, suspension or termination of grants, or government-wide suspension or debarment.

The grantee certifies that it will provide a drug-free workplace by:

1.  
Publishing a statement notifying employees that the unlawful manufacture, distribution, dispensing, possession or use of a controlled substance is prohibited in the grantee’s workplace and specifying the actions that will be taken against employees for violation of such prohibition;

2.  
Establishing a drug-free awareness program to inform employees about:

a)           The dangers of drug abuse in the workplace;
b)           The grantee’s policy of maintaining a drug-free workplace;
c)  
Any available drug counseling, rehabilitation, and employee assistance programs; and
d)  
The penalties that may be imposed upon employees for drug abuse violations   occurring in the workplace;

 
3.   Making it a requirement that each employee who will be engaged in the performance of the grant be given a copy of the statement required by paragraph 1;

 
4.   Notifying the employee in the statement required by paragraph 1 that, as a Condition of employment under the grant, the employee will:

a)           Abide by the terms of the statement; and
 
b)
Notify the employer of any criminal drug statute conviction for a violation occurring in the workplace no later than five Days after such conviction;

 
5.   Notifying the agency within ten Days after receiving notice under subparagraph 4. b) from an employee or otherwise receiving actual notice of such conviction;

 
6.   Taking one of the following actions, within 30 Days of receiving notice under subparagraph 4. b), with respect to any employee who is so convicted;

 
a)
Taking appropriate personnel action against such an employee, up to and including termination; or
 
b)
Requiring such employee to participate satisfactorily in a drug abuse assistance or rehabilitation program approved for such purposes by a federal, State, or local health, law enforcement, or other appropriate agency;

7.  
Making a good faith effort to continue to maintain a drug-free workplace through implementation of paragraphs 1, 2, 3, 4, 5, and 6.


         
 
Peach State Health Plan      
  CONTRACTOR NAME      
         
 
         
By:
 /s/ Michael Cadger   6/6/2008  
  Signature    Date  
         
 
 

 

ATTACHMENT B

CERTIFICATION REGARDING DEBARMENT, SUSPENSION, PROPOSED DEBARMENT, AND OTHER RESPONSIBILITY MATTERS




Federal Acquisition Regulation 52.209-5, Certification Regarding Debarment, Suspension, Proposed Debarment, and Other Responsibility Matters (March 1996)


(a)
(1)
The Contractor certifies, to the best of its knowledge and belief, that—
(i)  
The Contractor and/or any of its Principals—
A.  
B.  
C.  

(ii)  

(2)  
“Principals,” for purposes of this certification, means officers, directors, owners, partners, and, persons having primary management or supervisory responsibilities within a business entity (e.g., general manager, plant manager, head of a subsidiary, division, or business segment; and similar positions).

This certification concerns a matter within the jurisdiction of an Agency of the United States and the making of a false, fictitious, or Fraudulent certification may render the maker subject to prosecution under 18 U.S.C. § 1001.

(b)  
The Contractor shall provide immediate written notice to the Contracting Officer if, at any time prior to Contract Award, the Contractor learns that its certification was erroneous when submitted or has become erroneous by reason of changed circumstances.
(c)  
A certification that if any of the items in paragraph (a) of this provision exist will not necessarily result in Withholding of an award under this solicitation.  However, the certification will be considered in connection with a determination of the Contractor’s responsibility.  Failure of the Contractor to furnish a certification or provide such additional information as requested by the Contracting Officer may render the Contractor non-responsible.
(d)  
Nothing contained in the foregoing shall be construed to require establishment of a system of records in order to render, in good faith, the certification required by paragraph (a) of this provision.  The knowledge and information of a Contractor is not required to exceed that which is normally possessed by a prudent person in the ordinary course of business dealings.
(e)  
The certification in paragraph (a) of this provision is a material representation of fact upon which reliance was placed when making award.  If it is later determined that the Contractor knowingly rendered an erroneous certification, in addition to other remedies available to the Government, the Contracting Officer may terminate the Contract resulting from this solicitation for default.


  C ONTRACTOR:      
         
         
By:
Peach State Health Plan      
         
 
         
 
 /s/ Michael Cadger   6/6/2008  
  Signature    Date  
         
 
 
Michael Cadger, CEO      
  Name and Title      
         
 




ATTACHMENT C

GEORGIA DEPARTMENT OF COMMUNITY HEALTH
NONPROFIT ORGANIZATION DISCLOSURE FORM

Notice to all DCH Contractors:   Pursuant to Georgia law, nonprofit organizations that receive funds from a State organization must comply with audit requirements as specified in O.C.G.A. § 50-20-1 et seq . (hereinafter “the Act”) to ensure appropriate use of public funds.  “Nonprofit Organization” means any corporation, trust, association, cooperative, or other organization that is operated primarily for scientific, educational, service, charitable, or similar purposes in the public interest; is not organized primarily for profit; and uses its net proceeds to maintain, improve or expand its operations.  The term nonprofit organization includes nonprofit institutions of higher education and hospitals.  For financial reporting purposes, guidelines issued by the American Institute of Certified Public Accountants should be followed in determining nonprofit status.

The Department of Community Health (DCH) must report Contracts with nonprofit organizations to the Department of Audits and must ensure compliance with the other requirements of the Act.  Prior to execution of any Contract, the potential Contractor shall complete this form disclosing its corporate status to DCH. This form must be returned, along with proof of corporate status, to: Name, Director, Contract and Procurement Administration, Georgia Department of Community Health, 35 th Floor, 2 Peachtree Street, N.W., Atlanta, Georgia 30303-3159.

Acceptable proof of corporate status includes, but is not limited to, the following documentation:

·  
Financial statements for the previous year;
·  
Employee list;
·  
Employee salaries;
·  
Employees’ reimbursable expenses; and
·  
Corrective action plans.

Entities that meet the definition of nonprofit organization provided above and are subject the requirements of the Act will be contacted by DCH for further information.

COMPANY NAME:                                           

ADDRESS:                                                                                                                                



PHONE:                                            FAX:                                                                           

CORPORATE STATUS: (check one)                                                                           For Profit                       Non-Profit

I, the undersigned duly Authorized Representative of __________________________________________ do hereby attest that the above information is true and correct to the best of my knowledge.


_______
Signature                                                                            Date
 
 
/s/ Not Applicable M.C. 6/6/08
 

ATTACHMENT D


STATE OF GEORGIA
THE GEORGIA DEPARTMENT OF COMMUNITY HEALTH
2 PEACHTREE STREET, N.W.
ATLANTA, GEORGIA 30303-3159


CONFIDENTIALITY STATEMENT
FOR SAFEGUARDING INFORMATION
 


I, the undersigned, understand, and by my signature agree to comply with Federal and State requirements (References: 42 CFR 431.300 – 431.306. Chapter 350-5 of Rules of Georgia Department of Community Health) regarding the safeguarding of Medicaid information in my possession, including but not limited to information which is electronically obtained from the Medicaid Management Information System (MMIS) while performing Contractual services with the Department of Community Health, its Agents or Contractors.

Individual’s Name: (typed or printed): Michael Cadger

Signature:  /s/ Micahel Cadger                                                                                Date: 6/6/2008

Telephone No.:  678-556-2330                                             

 
Company or Agency Name and Address:            
Peach State Health Plan
3200 Highlands Parkway SE
Smyrna GA 30082                                                                 



ATTACHMENT E




BUSINESS ASSOCIATE AGREEMENT

This Business Associate Agreement (hereinafter referred to as “Agreement”), effective this _6th____ day of ___________, 2008 is made and entered into by and between the Georgia Department of Community Health (hereinafter referred to as “DCH” ) and _Peach State Health Plan_ (hereinafter referred to as “Contractor” ) as Attachment _Amendment 3_______ to Contract No.0653  between DCH and Contractor dated _________________   (“Contract”).

WHEREAS, DCH is required by the Health Insurance Portability and Accountability Act of 1996, Public Law 104-191 (“HIPAA”), to enter into a Business Associate Agreement with certain entities that provide functions, activities, or services involving the use of Protected Health Information (“PHI”);

WHEREAS , Contractor, under Contract No. 0653 (hereinafter referred to as “Contract”), may provide functions, activities, or services involving the use of PHI;

NOW, THEREFORE, for and in consideration of the mutual promises, covenants and agreements contained herein, and other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, DCH and Contractor (each individually a “Party” and collectively the “Parties”) hereby agree as follows:

 
1.
Terms used but not otherwise defined in this Agreement shall have the same meaning as those terms in the Privacy Rule and the Security Rule, published as the Standards for Privacy and Security of Individually Identifiable Health Information  in 45 C.F.R. Parts 160 and 164 (“Privacy Rule” and “Security Rule”).

 
2.
Except as limited in this Agreement, Contractor may use or disclose PHI only to extent necessary to meet its responsibilities as set forth in the Contract provided that such use or disclosure would not violate the Privacy Rule or the Security Rule, if done by DCH.
 
3.
Unless otherwise Provided by Law, Contractor agrees that it will:

A.  
Not request, create, receive, use or disclose PHI other than as permitted or required by this Agreement, the Contract, or as required by law.

B.  
Establish, maintain and use appropriate safeguards to prevent use or disclosure of the PHI other than as provided for by this Agreement or the Contract.

C.  
Implement and use administrative, physical and technical safeguards that reasonably and appropriately protect the confidentiality, integrity and availability of the electronic protected health information that it creates, receives, maintains, or transmits on behalf of DCH.

D.  
Mitigate, to the extent practicable, any harmful effect that may be known to Contractor from a use or disclosure of PHI by Contractor in violation of the requirements of this Agreement, the Contract or applicable regulations.

E.  
Ensure that its agents or subcontractors are subject to at least the same obligations that apply to Contractor under this Agreement and ensure that its agents or subcontractors comply with the conditions, restrictions, prohibitions and other limitations regarding the request for, creation, receipt, use or disclosure of PHI, that are applicable to Contractor under this Agreement and the Contract.

F.  
Ensure that its agents and subcontractors, to whom it provides protected health information, agree to implement reasonable and appropriate safeguards to protect the information.

G.  
Report to DCH any use or disclosure of PHI that is not provided for by this Agreement or the Contract and to report to DCH any security incident of which it becomes aware. Contractor agrees to make such report to DCH in writing in such form as DCH may require within three (3) business days after Contractor becomes aware of the unauthorized use or disclosure or of the security incident.

H.  
Make any amendment(s) to PHI in a Designated Record Set that DCH directs or agrees to pursuant to 45 CFR 164.526 at the request of DCH or an Individual, within five (5) business days after request of DCH or of the Individual. Contractor also agrees to provide DCH with written confirmation of the amendment in such format and within such time as DCH may require.

I.  
Provide access to PHI in a Designated Record Set, to DCH upon request, within five (5) business days after such request, or, as directed by DCH, to an Individual. Contractor also agrees to provide DCH with written confirmation that access has been granted in such format and within such time as DCH may require.

J.  
Give the Secretary of the U.S. Department of Health and Human Services (the “Secretary”) or the Secretary’s designees access to Contractor’s books and records and policies, practices or procedures relating to the use and disclosure of PHI for or on behalf of DCH within five (5) business days after the Secretary or the Secretary’s designees request such access or otherwise as the Secretary or the Secretary’s designees may require. Contractor also agrees to make such information available for review, inspection and copying by the Secretary or the Secretary’s designees during normal business hours at the location or locations where such information is maintained or to otherwise provide such information to the Secretary or the Secretary’s designees in such form, format or manner as the Secretary or the Secretary’s designees may require.

K.  
Document all disclosures of PHI and information related to such disclosures as would be required for DCH to respond to a request by an Individual or by the Secretary for an accounting of disclosures of PHI in accordance with 45 C.F.R. § 164.528.

L.  
Provide to DCH or to an Individual, information collected in accordance with Section 3. I. of this Agreement, above, to permit DCH to respond to a request by an Individual for an accounting of disclosures of PHI as provided in the Privacy Rule.






4.
      Unless otherwise Provided by Law, DCH agrees that it will:

 
      Notify Contractor of any new limitation in DCH’s Notice of Privacy Practices in accordance with the provisions of the Privacy Rule if, and to the extent that, DCH determines in the exercise of its sole discretion that such limitation will affect Contractor’s use or disclosure of PHI.

 
      Notify Contractor of any change in, or revocation of, permission by an Individual for DCH to use or disclose PHI to the extent that DCH determines in the exercise of its sole discretion that such change or revocation will affect Contractor’s use or disclosure of PHI.

 
     Notify Contractor of any restriction regarding its use or disclosure of PHI that DCH has agreed to in accordance with the Privacy Rule if, and to the extent that, DCH determines in the exercise of its sole discretion that such restriction will affect Contractor’s use or disclosure of PHI.

 
D. Prior to agreeing to any changes in or revocation of permission by an                                                                                                                                                                                  Individual, or any restriction, to use or disclose PHI as referenced in subsections b. and c. above,  DCH agrees to contact Contractor to determine feasibility of compliance.  DCH agrees to assume all costs incurred by Contractor in compliance with such special requests.  
 
5.     The Term of this Agreement shall be effective as of _____________________, and shall terminate when all of the PHI provided by DCH to Contractor, or created or received by Contractor on behalf of DCH, is destroyed or returned to DCH, or, if it is infeasible to return or destroy PHI, protections are extended to such information, in accordance with the termination provisions in this Section.

 
A.  Termination for Cause.   Upon DCH’s knowledge of a material breach by Contractor, DCH shall either:

(1)  
Provide an opportunity for Contractor to cure the breach within a reasonable period of time, which shall be within 30 days after receiving written notification of the breach by DCH;
(2)  
If Contractor fails to cure the breach, terminate the contract upon 30 days notice; or
(3)  
If neither termination nor cure is feasible, DCH shall report the violation to the Secretary of the Department of Health and Human Services.

B.  
Effect of Termination.

(1) Upon termination of this Agreement, for any reason, DCH and Contractor shall determine whether return of PHI is feasible. If return of the PHI is not feasible, Contractor agrees to continue to extend the protections of Sections 3 (A) through (J) of this Agreement and applicable law to such PHI and limit further use of such PHI, except as otherwise permitted or required by this Agreement, for as long as Contractor maintains such PHI.  If Contractor elects to destroy the PHI, Contractor shall notify DCH in writing that such PHI has been destroyed and provide proof, if any exists, of said destruction. This provision shall apply also to PHI that is in the possession of subcontractors or agents of Contractor. Neither Contractor nor its agents nor subcontractors shall retain copies of the PHI.

(2) Contractor agrees that it will limit its further use or disclosure of PHI only to those purposes DCH may, in the exercise of its sole discretion, deem to be in the public interest or necessary for the protection of such PHI, and will take such additional actions as DCH may require for the protection of patient privacy and the safeguarding, security and protection of such PHI.

(3) If neither termination nor cure is feasible, DCH shall report the violation to the Secretary. Particularly in the event of a pattern of activity or practice of Contractor that constitutes a material breach of Contractor’s obligations under the Contract and this agreement, DCH shall invoke termination procedures or report to the Secretary.

(4) Section 5. B. of this Agreement, regarding the effect of termination or expiration, shall survive the termination of this Agreement.

 
     6.       Interpretation.   Any ambiguity in this Agreement shall be resolved to permit DCH to comply with applicable laws, rules and regulations, the HIPAA Privacy Rule, the HIPAA Security Rule and any rules, regulations, requirements, rulings, interpretations, procedures or other actions related thereto that are promulgated, issued or taken by or on behalf of the Secretary; provided that  applicable laws, rules and regulations and the laws of the State of Georgia shall supercede the Privacy Rule if, and to the extent that, they impose additional requirements, have requirements that are more stringent than or have been interpreted to provide greater protection of patient privacy or the security or safeguarding of PHI than those of  the HIPAA Privacy Rule.

 
  7.         All other terms and conditions contained in the Contract and any amendment thereto, not amended by this Agreement, shall remain in full force and effect.

IN WITNESS WHEREOF, Contractor, through its authorized officer and agent, has caused this Agreement to be executed on its behalf as of the date indicated.

 
Contractor:
 
     
 
         
By:
 /s/ Michael Cadger   6/6/2008  
  Signature    Date  
         
 
 
Michael Cadger      
  Print/Type Name      
         
  CEO       
  TITLE      
 

AFFIX CORPORATE SEAL HERE
(Corporations without a seal, attach a Certificate of Corporate Resolution)

 /s/ Dawn Rock      
 ATTEST: **SIGNATURE      
         
   VP, Regulatory Afairs & Compliance      
   TITLE      
 

*  Must be President, Vice President, CEO or Other Authorized Officer
**Must be Corporate Secretary

 ATTACHMENT F

VENDOR LOBBYLIST DISCLOSURE AND REGISTRATION CERTIFICATION FORM


Pursuant to Executive Order Number 10.01.03.01 (the “Order”), which was signed by Governor Sonny Perdue on October 1, 2003, Contractors with the State are required to complete this form.  The Order requires  “Vendor Lobbyists,” defined as those who lobby State officials on behalf of businesses that seek a Contract to sell goods or services to the State or those who oppose such a Contract, to certify that they have registered with the State Ethics Commission and filed the disclosures required by Article 4 of Chapter 5 of Title 21 of the Official Code of Georgia Annotated.  Consequently, every vendor desiring to enter into a Contract with the State must complete this certification form.  False, incomplete, or untimely registration, disclosure, or certification shall be grounds for termination of the award and Contract and may cause recoupment or refund actions against Contractor.

In order to be in compliance with Executive Order Number 10.01.03.01, please complete this Certification Form by designating only one of the following:

q  
Contractor does not have any lobbyist employed, retained, or affiliated with the Contractor who is seeking or opposing Contracts for it or its clients.  Consequently, Contractor has not registered anyone with the State Ethics Commission as required by Executive Order Number 10.01.03.01 and any of its related rules, regulations, policies, or laws.


x   
Contractor does have lobbyist(s) employed, retained, or affiliated with the Contractor who are seeking or opposing Contracts for it or its clients.  The lobbyists are: ______
Jay Morgan, Wendy Clifton, Paul Shanor, Derrick Dickey_________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________

Contractor states, represents, warrants, and certifies that it has registered the above named lobbyists with the State Ethics Commission as required by Executive Order Number 10.01.03.01 and any of its related rules, regulations, policies, or laws.

Signatures on the following page





SIGNATURE PAGE
 
 

 
 
 
     
 
         
 
Peach State Health Plan   6/6/2008  
  Contractor    Date  
         
 
 
/s/ Michael Cadger      
  Signature      
         
  CEO       
  Title of Signatory      
 




 
ATTACHMENT G


PAYMENT BOND AND
IRREVOCABLE LETTER OF CREDIT





Signatures on the following page




SIGNATURE PAGE


Signed and sealed this  6th  day of  June 2008_  in the presence of:



                          Dawn Rock                                                        
Seal
Witness                                                                Contractor


Title VP, Regulatory Affairs & Compliance

                         /s/ (Illegible)                                                    
Seal
Witness                                                                Surety



By:   Michale Cadger      /s/ Micahel Cadger                                                             

Title  CEO                                                                         


COUNTERSIGNED

By: ___________________________________________________
 
/s/ Michelle L West 6/6/2008


ATTACHMENT H


CAPITATION PAYMENT




On the Following Page

ATTACHMENT I
 
NOTICE OF YOUR RIGHT TO A HEARING


You have the right to a hearing regarding this decision. To have a hearing, you must ask for one   in writing . Your request for a hearing, along with a copy of the adverse action letter, must be received within thirty (30) days of the date of the letter.  Please mail your request for a hearing to:
[NAME, ADDRESS, FAX NUMBER FOR MANAGED CARE ORGANIZATION:]
  P each State Helath Plan________________________________________
          3200 Highlands Parkway________________________________________
Ste. 300_________________________________________
Smyrna, GA 30082_________________________________________

The Office of State Administrative Hearings will notify you of the time, place and date of your hearing. An Administrative Law Judge will hold the hearing. In the hearing, you may speak for yourself or let a friend or family member to speak for you. You also may ask a lawyer to represent you. You may be able to obtain legal help at no cost. If you desire an attorney to help you, you may call one of the following telephone numbers:

 
 
Georgia Legal Services Program
Georgia Advocacy Office
 
 
1-800-498-9469
   
1-800-537-2329
 
 
(Statewide legal services, EXCEPT
(Statewide advocacy for persons
 
 
for the counties served by Atlanta
              with disabilities or mental illness)
 
 
Legal Aid)

     Atlanta Legal Aid
 
404-377-0701 (Dekalb/Gwinnett Counties)
 770-528-2565 (Cobb County)
 
 
 404-524-5811 (Fulton County)
 
 
 404-669-0233 (South. Fulton/Clayton County)
 
 678-376-4545 (Gwinnett County)


You may also ask for free mediation services after you have filed a Request for Hearing by
calling (404) 657-2800.  Mediation is another way to solve problems before going to a hearing.

If the problem cannot be solved during mediation, you still have the right to a hearing .


ATTACHMENT J

MAP OF SERVICE REGIONS/LIST OF COUNTIES BY SERVICE REGIONS

Atlanta
Central
East
North
SE
SW
Barrow
Baldwin
Burke
Banks
Appling
Atkinson
Bartow
Bibb
Columbia
Catoosa
Bacon
Baker
Butts
Bleckley
Emanuel
Chattooga
Brantley
Ben Hill
Carroll
Chattahoochee
Glascock
Clarke
Bryan
Berrien
Cherokee
Crawford
Greene
Dade
Bulloch
Brooks
Clayton
Crisp
Hancock
Dawson
Camden
Calhoun
Cobb
Dodge
Jefferson
Elbert
Candler
Clay
Coweta
Dooly
Jenkins
Fannin
Charlton
Clinch
DeKalb
Harris
Lincoln
Floyd
Chatham
Coffee
Douglas
Heard
McDuffie
Franklin
Effingham
Colquitt
Fayette
Houston
Putnam
Gilmer
Evans
Cook
Forsyth
Jones
Richmond
Gordon
Glynn
Decatur
Fulton
Lamar
Screven
Habersham
Jeff Davis
Dougherty
Gwinnett
Laurens
Taliaferro
Hall
Liberty
Early
Haralson
Macon
Warren
Hart
Long
Echols
Henry
Marion
Washington
Jackson
McIntosh
Grady
Jasper
Meriwether
Wilkes
Lumpkin
Montgomery
Irwin
Newton
Monroe
 
Madison
Pierce
Lanier
Paulding
Muscogee
 
Morgan
Tattnall
Lee
Pickens
Peach
 
Murray
Toombs
Lowndes
Rockdale
Pike
 
Oconee
Ware
Miller
Spalding
Pulaski
 
Oglethorpe
Wayne
Mitchell
Walton
Talbot
 
Polk
 
Quitman
 
Taylor
 
Rabun
 
Randolph
 
Telfair
 
Stephens
 
Seminole
 
Treutlen
 
Towns
 
Schley
 
Troup
 
Union
 
Stewart
 
Twiggs
 
Walker
 
Sumter
 
Upson
 
White
 
Terrell
 
Wheeler
 
Whitfield
 
Thomas
 
Wilcox
     
Tift
 
Wilkinson
     
Turner
 
Johnson
     
Webster
         
Worth
           



ATTACHMENT K

APPLICABLE CO-PAYMENTS

Children under age twenty-one (21), pregnant women, nursing facility residents and Hospice care Members are exempted from co-payments.

There are no co-payments for family planning services and for emergency services except as defined below.

Services can not be denied to anyone based on the inability to pay these co-payments.


Service
Additional Exceptions
Co-Pay Amount
Ambulatory Surgical Centers
 
A $3 co-payment to be deducted from the surgical procedure code billed.  In the case of multiple surgical procedures, only one $3 amount will be deducted per date of service.
FQHC/RHCs
 
A $2 co-payment on all FQHC and RHC.
Outpatient
 
A $3 member co-payment is required on all non-emergency outpatient hospital visits
Inpatient
Members who are admitted from an emergency department or following the receipt of urgent care or are transferred from a different hospital, from a skilled nursing facility, or from another health facility are exempted from the inpatient co-payment.
A co-payment of $12.50 will be imposed on hospital inpatient services
 
Emergency Department
 
A $6 co-payment will be imposed if the Condition is not an Emergency Medical Condition
Oral Maxiofacial Surgery
 
A $2 Member co-payment will be imposed on all evaluation and management procedure codes (99201 – 99499) billed by oral surgeons.
Prescription Drugs
 
Drug Cost:
<$10.01
$10.01 - $25.00
$25.01 - $50.00
>$50.01
Co-pay Amount
$.50
$1.00
$2.00
$3.00








ATTACHMENT L

INFORMATION MANAGEMENT AND SYSTEMS



Exhibit 10.1d
 
AMENDMENT #4 TO CONTRACT NO. 0653 BETWEEN
GEORGIA DEPARTMENT OF COMMUNITY HEALTH AND
PEACH STATE HEALTH PLAN

This Amendment is between the Georgia Department of Community Health (hereinafter referred to as “DCH” or the “Department”) and Peach State Health Plan (hereinafter referred to as “Contractor”) and is made effective this 17 th day of September , 2008 (hereinafter referred to as the “Effective Date”).  Other than the changes, modifications and additions specifically articulated in this Amendment #4 to Contract #0653, RFP#41900-001-0000000027, the original Contract shall remain in effect and binding on and against DCH and Contractor.
Unless expressly modified or added in the Amendment #4, the terms and conditions of the original Contract are expressly incorporated into this Amendment #4 as if completely restated herein.

WHEREAS , DCH and Contractor executed a contract for the provision of services to Georgia Families members enrolled in the Contractor’s plan;

WHEREAS , DCH pays Contractor a per member per month capitation rate for each Georgia Families member enrolled in the Contractor’s plan;

WHEREAS , DCH has sought permission from the Centers for Medicare and Medicaid Services (hereinafter referred to as “CMS”) to revise the capitation rates payable to Contractor for State Fiscal Year 2009; and

WHEREAS , pursuant to Section 32.0 Amendments in Writing , DCH and Contractor desire to amend the above-referenced Contract by adding additional funding as set forth below.

NOW THEREFORE , for and in consideration of the mutual promises of the Parties, the terms, provisions and conditions of this Amendment and other good and valuable consideration, the sufficiency of which is hereby acknowledged, DCH and Contractor hereby agree as follows:

I.  
Upon receiving written notice from CMS indicating that agency’s approval of the revised capitation rates, the parties shall delete the current Attachment H, Capitation Payment , in its entirety and replace it with the new Attachment H, Capitation Payment , contained at Exhibit 1 to this Amendment.

II.  
DCH and Contractor aggre that they have assumed an obligation to perform the covenants, agreements, duties and obligations of the Contract, as modified and amended herein, and agree to abide by all the provisions, terms and conditions contained in the Contract as modified and amended.
 
III.  
This Amendment shall be binding and inure to the benefit of the parties hereto, their heirs, representatives, successors and assigns.  Whenever the provisions of this Amendment and the Contract are in conflict, the provisions of this Amendment shall take precedence and control.

VI.  
It is understood by the Parties hereto that, if any part, term, or provision of this Amendment or this entire Amendment is held to be illegal or in conflict with any law of this State, then DCH, at its sole option, may enforce the remaining unaffected portions or provisions of the Amendment or of the Contract and the rights and obligations of the parties shall be construed and enforced as if the Contract or Amendment did not contain the particular part, term or provision held to be invalid.
 
VII.  
This Amendment shall become effective as stated herein and shall remain effective for so long as the Contract is in effect.

VIII.  
This Amendment shall be construed in accordance with the laws of the State of Georgia.
 
IX.  
All other terms and conditions contained in the Contract and any amendment thereto, not amended by this Amendment, shall remain in full force and effect.







SIGNATURE PAGE

IN WITNESS WHEREOF , DCH and Contractor, through their authorized officers and agents, have caused this Amendment to be executed on their behalf as of the date indicated.

GEORGIA DEPARTMENT OF COMMUNITY HEALTH

 


/s/ Dr. Rhonda M. Meadows, M.D.                     9/17/08     
Dr. Rhonda M. Medows, M.D.                            Date           
Commissioner





PEACH STATE HEALTH PLAN

BY:    /s/ Christopher D. Bowers                                9/12/08     
                *SIGNATURE                                                Date


Christopher D. Bowers                                                       
Please Print/Type Name Here
President & CEO



    _____________________________
AFFIX CORPORATE SEAL HERE
(Corporations without a seal, attach a
Certificate of Corporate Resolution)


ATTEST:                /s/ Antonia Mills                                            
**SIGNATURE

Confidential Secretary                                                       
TITLE





________________________________________________________________________
*Must be President, Vice President, CEO or Other Authorized Officer
**Must be Corporate Secretary




EXHIBIT 1

CONFIDENTIAL –NOT FOR CIRCULATION
ATTACHMENT H

Attachment H is a table displaying the contracted rates by rate cell for each contracted region.  These rates will be the basis for calculating capitation payments in each contracted Region.

(The table is displayed on the following page.)


 
Attachment H      
 FY 2009 CMO Rates      
       
Region
Aid Category
Age/Gender Group
PeachState
Atlanta
Medicaid (LIM/Refugee/RSM)
0 - 2 Months, Male and Female
 $  1,674.49
Atlanta
Medicaid (LIM/Refugee/RSM)
3 - 11 Months, Male and Female
 $     186.49
Atlanta
Medicaid (LIM/Refugee/RSM)
1 - 5 Years, Male and Female
 $     118.94
Atlanta
Medicaid (LIM/Refugee/RSM)
6 - 13 Years, Male and Female
 $     108.56
Atlanta
Medicaid (LIM/Refugee/RSM)
14 - 20 Years, Female
 $     170.49
Atlanta
Medicaid (LIM/Refugee/RSM)
14 - 20 Years, Male
 $     128.94
Atlanta
Medicaid (LIM/Refugee/RSM)
21 - 44 Years, Female
 $     283.64
Atlanta
Medicaid (LIM/Refugee/RSM)
21 - 44 Years, Male
 $     306.63
Atlanta
Medicaid (LIM/Refugee/RSM)
45+ Years, Female
 $     534.63
Atlanta
Medicaid (LIM/Refugee/RSM)
45+ Years, Male
 $     564.18
Atlanta
PeachCare
0 - 2 Months, Male and Female
 $     148.84
Atlanta
PeachCare
3 - 11 Months, Male and Female
 $     155.46
Atlanta
PeachCare
1 - 5 Years, Male and Female
 $     107.31
Atlanta
PeachCare
6 - 13 Years, Male and Female
 $     116.58
Atlanta
PeachCare
14 - 20 Years, Female
 $     135.47
Atlanta
PeachCare
14 - 20 Years, Male
 $     137.43
Atlanta
Breast and Cervical Cancer
All Ages
 $  1,075.36
Atlanta
Maternity Delivery/Kick Payment
 
 $  6,052.09
Central
Medicaid (LIM/Refugee/RSM)
0 - 2 Months, Male and Female
 $  1,980.18
Central
Medicaid (LIM/Refugee/RSM)
3 - 11 Months, Male and Female
 $     203.54
Central
Medicaid (LIM/Refugee/RSM)
1 - 5 Years, Male and Female
 $     124.64
Central
Medicaid (LIM/Refugee/RSM)
6 - 13 Years, Male and Female
 $     118.12
Central
Medicaid (LIM/Refugee/RSM)
14 - 20 Years, Female
 $     166.91
Central
Medicaid (LIM/Refugee/RSM)
14 - 20 Years, Male
 $     117.97
Central
Medicaid (LIM/Refugee/RSM)
21 - 44 Years, Female
 $     309.97
Central
Medicaid (LIM/Refugee/RSM)
21 - 44 Years, Male
 $     336.17
Central
Medicaid (LIM/Refugee/RSM)
45+ Years, Female
 $     593.33
Central
Medicaid (LIM/Refugee/RSM)
45+ Years, Male
 $     642.81
Central
PeachCare
0 - 2 Months, Male and Female
 $     143.83
Central
PeachCare
3 - 11 Months, Male and Female
 $     148.43
Central
PeachCare
1 - 5 Years, Male and Female
 $     120.34
Central
PeachCare
6 - 13 Years, Male and Female
 $     127.15
Central
PeachCare
14 - 20 Years, Female
 $     153.25
Central
PeachCare
14 - 20 Years, Male
 $     135.15
Central
Breast and Cervical Cancer
All Ages
 $  1,066.68
Central
Maternity Delivery/Kick Payment
 
 $  6,204.72
Southwest
Medicaid (LIM/Refugee/RSM)
0 - 2 Months, Male and Female
 $  1,891.90
Southwest
Medicaid (LIM/Refugee/RSM)
3 - 11 Months, Male and Female
 $     228.29
Southwest
Medicaid (LIM/Refugee/RSM)
1 - 5 Years, Male and Female
 $     149.07
Southwest
Medicaid (LIM/Refugee/RSM)
6 - 13 Years, Male and Female
 $     121.68
Southwest
Medicaid (LIM/Refugee/RSM)
14 - 20 Years, Female
 $     189.05
Southwest
Medicaid (LIM/Refugee/RSM)
14 - 20 Years, Male
 $     123.60
Southwest
Medicaid (LIM/Refugee/RSM)
21 - 44 Years, Female
 $     339.89
Southwest
Medicaid (LIM/Refugee/RSM)
21 - 44 Years, Male
 $     311.27
Southwest
Medicaid (LIM/Refugee/RSM)
45+ Years, Female
 $     571.82
Southwest
Medicaid (LIM/Refugee/RSM)
45+ Years, Male
 $     680.49
Southwest
PeachCare
0 - 2 Months, Male and Female
 $     142.53
Southwest
PeachCare
3 - 11 Months, Male and Female
 $     149.98
Southwest
PeachCare
1 - 5 Years, Male and Female
 $     133.79
Southwest
PeachCare
6 - 13 Years, Male and Female
 $     131.36
Southwest
PeachCare
14 - 20 Years, Female
 $     149.19
Southwest
PeachCare
14 - 20 Years, Male
 $     123.69
Southwest
Breast and Cervical Cancer
All Ages
 $  1,104.43
Southwest
Maternity Delivery/Kick Payment
 
 $  6,092.09
Exhibit 10.18
 
CENTENE CORPORATION
 
Nonstatutory Stock Option Agreement Granted Under
 
Amended and Restated 2003 Stock Incentive Plan
(Directors)
 
1.   Grant of Option
 
This agreement evidences the grant by Centene Corporation, a Delaware corporation (the “Company”), on __________________ (the “Grant Date”) to__________________, a director of the Company (the “Participant”), of an option to purchase, in whole or in part, on the terms provided herein and in the Company’s Amended and Restated 2003 Stock Incentive Plan (the “Plan”), a total of _______ shares (the “Shares”) of common stock, $0.001 par value per share, of the Company (“Common Stock”) at $______ per Share.  Unless earlier terminated, this option shall expire at 3:00 p.m., Central time, on _____________ (the “Final Exercise Date”).
 
It is intended that the option evidenced by this agreement shall not be an incentive stock option as defined in Section 422 of the Internal Revenue Code of 1986, as amended, and any regulations promulgated thereunder (the “Code”).  Except as otherwise indicated by the context, the term “Participant,” as used in this option, shall be deemed to include any person who acquires the right to exercise this option validly under its terms.
 
2.   Vesting Schedule
 
This option will become exercisable (“vest”) as to ___% of the original number of Shares on the ____ anniversary of the Grant Date and as to an additional ___% of the original number of Shares at the end of each successive _______ period following the first anniversary of the Grant Date until the ____ anniversary of the Grant Date.
 
The right of exercise shall be cumulative so that to the extent the option is not exercised in any period to the maximum extent permissible it shall continue to be exercisable, in whole or in part, with respect to all Shares for which it is vested until the earlier of the Final Exercise Date or the termination of this option under Section 3 hereof or the Plan.
 
In the event of a “Change in Control” of the Company or if the Optionee is not re-elected as a member of the Board, all of the Shares that (but for the application of this clause) are not vested at the time of the occurrence of such events shall vest.  A “Change in Control” shall be deemed to have occurred if any of the events set forth in any one of the following clauses shall occur:  (i) any Person (as defined in section 3(a)(9) of the Securities Exchange Act of 1934, as amended (the “Exchange Act”), and as such term is modified in sections 13(d) and 14(d) of the Exchange Act), excluding a group of persons including the Participant, is or becomes the “beneficial owner” (as defined in Rule 13(d)(3) under the Exchange Act), directly or indirectly, of securities representing forty percent or more of the combined voting power of the Company’s then outstanding securities; (ii) individuals who, as of the Grant Date, constitute the Board of Directors of the Company (the “Incumbent Board”), cease for any reason to constitute a majority thereof ( provided, however, that an individual becoming a director subsequent to the Grant Date whose election, or nomination for election by the Company’s stockholders, was approved by at least a majority of the directors then comprising the Incumbent Board shall be included within the definition of Incumbent Board, but excluding, for this purpose, any such individual whose initial assumption of office occurs as a result of either an actual election contest (or such terms used in Rule 14a-11 of Regulation 14A promulgated under the Exchange Act) or other actual or threatened solicitation of proxies or consents by or on behalf of a person other than the Board of Directors of the Company); or (iii) the stockholders of the Company consummate a merger or consolidation of the Company with any other corporation, other than a merger or consolidation which would result in the voting securities of the Company outstanding immediately prior thereto continuing to represent (either by remaining outstanding or by being converted into voting securities of the surviving entity) at least fifty percent of the combined voting power of the voting securities of the Company or such surviving entity outstanding immediately after such merger or consolidation.
 
3.   Exercise of Option
 
(a)   Form of Exercise .  Each election to exercise this option shall be in writing, signed by the Participant, and received by the Company at its principal office, accompanied by this agreement, and payment in full in the manner provided in the Plan.  Common Stock purchased upon the exercise of this option shall be paid for as follows:
 
(1)  
in cash or by check, payable to the order of the Company;
 
(2)  
by (i) delivery of an irrevocable and unconditional undertaking by a creditworthy broker to deliver promptly to the Company sufficient funds to pay the exercise price and any required tax withholding or (ii) delivery by the Participant to the Company of a copy of irrevocable and unconditional instructions to a creditworthy broker to deliver promptly to the Company cash or a check sufficient to pay the exercise price and any required tax withholding;
 
(3)  
when the Common Stock is registered under the Securities and Exchange Act of 1934, as amended, by delivery of shares of Common Stock owned by the Participant valued at their fair market value as determined by (or in a manner approved by) the board of directors of the Company (the “Board”) in good faith (“Fair Market Value”), provided (i) such method of payment is then permitted under applicable law and (ii) such Common Stock, if acquired directly from the Company was owned by the Participant at least six months prior to such delivery;
 
(4)  
to the extent permitted under applicable law and permitted by the Board, in its sole discretion, provided that at least an amount equal to the par value of the Common Stock being purchased shall be paid in cash; or
 
(5)  
by any combination of the above permitted forms of payment.
 
The Participant may purchase less than the number of shares covered hereby, provided that no partial exercise of this option may be for any fractional share or for fewer than ten whole shares.
 
(b)   Continuous Relationship with the Company Required .  Except as otherwise provided in this Section 3, this option may not be exercised unless the Participant, at the time he or she exercises this option, is, and has been at all times since the Grant Date, a director of, or consultant or advisor to, the Company or any other entity the directors, consultants or advisors of which are eligible to receive option grants under the Plan (an “Eligible Participant”).
 
(c)   Termination of Relationship with the Company .  If the Participant ceases to be an Eligible Participant for any reason, then, except as provided in paragraphs (d) and (e) below, the right to exercise this option shall terminate 30 days after such cessation (but in no event after the Final Exercise Date), provided that this option shall be exercisable only to the extent that the Participant was entitled to exercise this option on the date of such cessation.  Notwithstanding the foregoing, if the Participant, prior to the Final Exercise Date, violates the non-competition or confidentiality provisions of any consulting, advisory, nondisclosure, non-competition or other agreement between the Participant and the Company, the right to exercise this option shall terminate immediately upon such violation.
 
(d)   Exercise Period Upon Death or Disability .  If the Participant dies or becomes disabled (within the meaning of Section 22(e)(3) of the Code) prior to the Final Exercise Date while he or she is an Eligible Participant and the Company has not terminated such relationship for “cause” as specified in paragraph (e) below, this option shall be exercisable, within the period of 90 days following the date of death or disability of the Participant, by the Participant (or in the case of death by an authorized transferee), provided that this option shall be exercisable only to the extent that this option was exercisable by the Participant on the date of his or her death or disability, and further provided that this option shall not be exercisable after the Final Exercise Date.
 
(e)   Discharge for Cause .  If the Participant, prior to the Final Exercise Date, is discharged by the Company for “cause” (as defined below), the right to exercise this option shall terminate immediately upon the effective date of such discharge.  “Cause” shall include acts or omissions that the Company determines in writing, after affording the Participant an opportunity to be heard, are  (i) criminal, dishonest or fraudulent or constitute  misconduct that reflect negatively on the reputation of the Company (including any parent, subsidiary, affiliate or division of the Company); (ii) acts or omissions that could expose the Company or any parent, subsidiary, affiliate or division of the Company to claims of illegal harassment or discrimination in employment;(iii) material breaches of this Agreement; or (iv) continued and repeated failure to perform substantially the duties of his/her employment.  The Participant shall be considered to have been discharged for “cause” if the Company determines, within 30 days after the Participant’s resignation, that discharge for cause was warranted.
 
4.   Withholding
 
No Shares will be issued pursuant to the exercise of this option unless and until the Participant pays to the Company, or makes provision satisfactory to the Company for payment of, any federal, state or local withholding taxes required by law to be withheld in respect of this option.
 
5.   Nontransferability of Option
 
This option may not be sold, assigned, transferred, pledged or otherwise encumbered by the Participant, either voluntarily or by operation of law, except by will or the laws of descent and distribution, and, during the lifetime of the Participant, this option shall be exercisable only by the Participant.
 
6.   Provisions of the Plan
 
This option is subject to the provisions of the Plan, a copy of which is furnished to the Participant with this option.
 
In Witness Whereof, the Company has caused this option to be executed under its corporate seal by its duly authorized officer.  This option shall take effect as a sealed instrument.
 
Centene Corporation


By:                                                                      


 

 
PARTICIPANT’S ACCEPTANCE
 
The undersigned hereby accepts the foregoing option and agrees to the terms and conditions thereof.  The undersigned hereby acknowledges receipt of a copy of the Company’s Amended and Restated 2003 Stock Incentive Plan.
 
Participant:


Dated:  _________________                                                                      

Exhibit 10.23
 
CENTENE CORPORATION
 
Restricted Stock Unit Agreement Granted Under
 
Amended and Restated 2003 Stock Incentive Plan
 
THIS AGREEMENT is entered into by Centene Corporation, a Delaware corporation (hereinafter the “Company”), and the undersigned employee of the Company (hereinafter the “Participant”).
 
WHEREAS, the Participant renders important services to the Company and acquires access to Confidential Information (as defined below) of the Company in connection with the Participant’s relationship with the Company; and
 
WHEREAS, the Company desires to align the long-term interests of its valued employees with those of the Company by providing the ownership interest granted herein and to prevent former employees whose interest may become adverse to the Company from maintaining an ownership interest in the Company;
 
NOW, THEREFORE, in consideration of the foregoing and the mutual agreements herein contained, the parties hereto hereby agree as follows:
 
1.   Grant of RSUs .
 
This Agreement evidences the grant by the Company on _______ ___, ____ (the “Grant Date”) to    __________________ (the “Participant”) of _________   restricted stock units (each an “RSU,” and collectively the “RSUs”) pursuant to the Company’s Amended and Restated 2003 Stock Incentive Plan (the “Plan”).  Each RSU represents the right to receive one share of the common stock, $.001 par value per share, of the Company (“Common Stock”) as provided in this Agreement.  The shares of Common Stock that are issuable upon vesting of the RSUs are referred to in this Agreement as “Shares.”
 
2.   Performance Condition and Vesting .
 
(a)                          The grant of RSUs provided for in Section 1 shall be contingent on the Company’s achievement of at least ___ revenue growth and ___ pre-tax margin for the 200 _   fiscal year.
 
(b)               If the requirements of paragraph (a) are satisfied, then the RSUs shall vest as to ____ % of the original number of RSUs on the first trading day following the 200 _ year end earnings release and as to an additional ____ % of the original number of RSUs on each anniversary of the initial vesting date until the _____ anniversary of the initial vesting date.
 
(c )               If the requirements of paragraph (a) are not satisfied, then the RSUs shall vest as to ____ % of the original number of RSUs on the first trading day following the 200 _ year end earnings release and as to an additional ____ % of the original number of RSUs on each anniversary of the initial vesting date until the ______ anniversary of the initial vesting date.
 
3.   Reorganization Event .
 
Upon the occurrence of a “Change in Control,” all of the RSUs that (but for the application of this clause) are not vested at the time of the occurrence of such Change in Control event shall vest.  A “Change in Control” shall be deemed to have occurred if any of the events set forth in any one of the following clauses shall occur:  (i) any Person (as defined in section 3(a)(9) of the Securities Exchange Act of 1934, as amended (the “Exchange Act”), and as such term is modified in sections 13(d) and 14(d) of the Exchange Act), excluding a group of persons including the Participant, is or becomes the “beneficial owner” (as defined in Rule 13(d)(3) under the Exchange Act), directly or indirectly, of securities of the Company representing forty percent or more of the combined voting power of the Company’s then-outstanding securities; (ii) individuals who, as of the Grant Date, constitute the Board of Directors of the Company (the “Incumbent Board”), cease for any reason to constitute a majority thereof ( provided, however, that an individual becoming a director subsequent to the Grant Date whose election, or nomination for election by the Company’s stockholders, was approved by at least a majority of the directors then comprising the Incumbent Board shall be included within the definition of Incumbent Board, but excluding, for this purpose, any such individual whose initial assumption of office occurs as a result of either an actual election contest (or such terms used in Rule 14a-11 of Regulation 14A promulgated under the Exchange Act) or other actual or threatened solicitation of proxies or consents by or on behalf of a person other than the Board of Directors of the Company); or (iii) the stockholders of the Company consummate a merger or consolidation of the Company with any other corporation, other than a merger or consolidation that would result in the voting securities of the Company outstanding immediately prior thereto continuing to represent (either by remaining outstanding or by being converted into voting securities of the surviving entity) at least fifty percent of the combined voting power of the voting securities of the Company or such surviving entity outstanding immediately after such merger or consolidation.
 
4.   Distribution of Shares.
 
(a)   Timing of Distribution .  The Company will distribute to the Participant (or to the Participant’s estate in the event of the death of the Participant occurring after a vesting date but before distribution of the corresponding Shares), as soon as administratively practicable after each vesting date, the Shares represented by RSUs that vested on such vesting date.
 
(b)   No Fractional Shares .  No fractional Shares shall be issuable pursuant to any RSU.  In lieu of any fractional shares to which the Participant would otherwise be entitled, the Company shall pay cash in an amount equal to such fraction multiplied by the Fair Market Value (as defined in the Plan) of a share of Common Stock.
 
(c)   Termination of Employment .  In the event that the Participant’s employment with the Company (and any parent or subsidiary thereof) is terminated for any reason by the Company or by the Participant (including by reason of death or disability, within the meaning of Section 22(e)(3) of the Internal Revenue Code of 1986, as amended (the “Code”)), the RSUs shall cease vesting as of the date of termination.
 
(d)   Compliance Restrictions .  The Company shall not be obligated to issue to the Participant the Shares upon the vesting of any RSU (or otherwise) unless (i) the Participant has complied with covenants set forth in Section 10 of this Agreement and (ii) the issuance and delivery of such Shares shall comply with all relevant provisions of law and other legal requirements including any applicable federal or state securities laws and the requirements of any stock exchange or quotation system upon which Common Stock may then be listed or quoted.
 
5.   Restrictions on Transfer .
 
The RSUs may not be sold, assigned, transferred, pledged or otherwise encumbered by the Participant, either voluntarily or by operation of law, except by will or the laws of descent and distribution, and, during the lifetime of the Participant, the RSUs shall be exercisable only by the Participant.
 
6.   No Rights as Stockholder .
 
Except as set forth in the Plan, neither the Participant nor any person claiming under or through the Participant shall be, or shall have any rights or privileges of, a stockholder of the Company in respect of any Share issuable pursuant to the RSUs granted hereunder until such Share has been delivered to the Participant.
 
7.   Withholding Taxes; Section 83(b) Election .
 
(a)   No Shares will be delivered pursuant to the vesting of an RSU unless and until the Participant pays to the Company, or makes provision satisfactory to the Company for payment of, the amount (with respect to such vesting, the “Withholding Amount”) of the Company’s minimum statutory withholding obligations with respect to the income recognized by the Participant upon such vesting, based on minimum statutory withholding rates for all tax purposes, including payroll and social security taxes, that are applicable to such income .
 
(b)   The Participant acknowledges that no election under Section 83(b) of the Code may be filed with respect to the RSUs.
 
8.   Automatic Sale Upon Vesting.
 
(a)   Upon any vesting of RSUs pursuant to Section 2 hereof, the Company may sell, or arrange for the sale of, such number of the Shares issuable pursuant to such vested RSU under Section 2 as is sufficient to generate net proceeds to satisfy the Company’s minimum statutory withholding obligations with respect to the income recognized by the Participant upon vesting (based on minimum statutory withholding rates for all tax purposes, including payroll and social security taxes, that are applicable to such income), and the Company shall retain such net proceeds in satisfaction of such tax withholding obligations.
 
(b)   The Participant hereby appoints the Company’s Secretary as his or her attorney-in-fact to sell the Shares in accordance with this Section 8.  The Participant agrees to execute and deliver such documents, instruments and certificates as may reasonably be required in connection with the sale of the Shares pursuant to this Section 8.
 
(c)   It is understood that the Participant and the Company may agree from time to time, subject to compliance with applicable laws, to procedures to be implemented, in lieu of the procedures set forth in paragraphs (a) and (b) of this Section 8, to fund the Withholding Amount.
 
9.   Provisions of the Plan .
 
The RSUs are subject to the provisions of the Plan, a copy of which is being furnished to the Participant with this Agreement.
 
10.   Participant’s Covenants .
 
For and in consideration of the delivery of this Agreement, the Participant agrees to the provisions of this Section 10.
 
(a)   Confidential Information .  As used in this Agreement, “Confidential Information” shall mean the Company’s trade secrets and other non-public proprietary information relating to the Company or the business of the Company, including information relating to financial statements, customer lists and identities, potential customers, customer contacts, employee skills and compensation, employee data, suppliers, acquisition targets, servicing methods, equipment, programs, strategies and information, analyses, marketing plans and strategies, profit margins, financial, promotional, marketing, training or operational information, and other information developed or used by the Company that is not known generally to the public or the industry.  Confidential Information shall not include any information that is in the public domain or becomes known in the public domain through no wrongful act on the part of the Participant.
 
(b)   Non-Disclosure .  The Participant agrees that the Confidential Information is a valuable, special and unique asset of the Company’s business, that such Confidential Information is important to the Company and the effective operation of the Company’s business, and that during employment with the Company and at all times thereafter, the Participant shall not, directly or indirectly, disclose to any competitor or other person or entity (other than current employees of the Company) any Confidential Information that the Participant obtains while performing services for the Company, except as may be required in the Participant’s reasonable judgment to fulfill his duties hereunder or to comply with any applicable legal obligation.
 
(c)   Non-Competition; Non-Solicitation .
 
(i)  
During Participant’s employment with the Company and for the period of six (6) months immediately after the termination of Participant’s employment with the Company (including any parent, subsidiary, affiliate or division of the Company) for any reason whatsoever, and whether voluntary or involuntary, Participant shall not invest in (other than in a publicly traded company with a maximum investment of no more than 1% of outstanding shares), counsel, advise, consult, be employed or otherwise engaged by or with any entity or enterprise (“Competitor”) that competes with (A) the Company’s business of providing Medicaid managed care services, Medicaid-related services, behavioral health, nurse triage or pharmacy compliance specialty services or (B) any other business in which, after the date of this Agreement, the Company (or any parent, subsidiary, affiliate or division of the Company) becomes engaged (or has taken substantial steps in which to become engaged) on or prior to the date of termination of Participant’s employment. For purposes of paragraph 10, Participant agrees that this agreement not to compete applies to any Competitor that does business within the state of Missouri or and any other state in which Centene does business, and that such geographical limitation is reasonable.
 
(ii)  
During the Participant’s employment with the Company (or any parent, subsidiary, affiliate or division of the Company) and for the period of twelve months immediately after the termination of the Participant’s employment with the Company (or any parent, subsidiary, affiliate or division of the Company) for any cause whatsoever, and whether voluntary or involuntary (“Restricted Period”), the Participant will not, either directly or indirectly, either for himself or for any other person, firm, company or corporation, call upon, solicit, divert, or take away, or attempt to solicit, divert or take away any of the customers, prospective customers, business, vendors or suppliers of the Company that the Participant had dealings with, or responsibility for, or as to which the Participant had access to confidential information.
 
(iii)  
The Participant shall not, at any time during the Restricted Period, without the prior written consent of the Company, (i) directly or indirectly, solicit, recruit or employ (whether as an employee, officer, director, agent, consultant or independent contractor) any person who was or is at any time during the previous six months an employee, representative, officer or director of the Company (or any parent, subsidiary, affiliate or division of the Company); or (ii) take any action to encourage or induce any employee, representative, officer or director of the Company (or any parent, subsidiary, affiliate or division of the Company) to cease their relationship with the Company (or any parent, subsidiary, affiliate or division of the Company) for any reason
 
(iv)  
This Section 10(c) shall not apply if a "Change in Control" (as defined in Section 3) occurs under Section 3(ii) thereof, or if such Change in Control occurs under Section 3(i) or 3(iii) thereof without the prior approval, recommendation or consent of the Board of Directors of the Corporation.
 
(d)   Enforcement .  If any of the provisions or subparts of this Section 10 shall be held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions or subparts thereof shall nevertheless continue to be valid and enforceable according to their terms.  Further, if any restriction contained in the provisions or subparts of this Section 10 is held to be overbroad or unreasonable as written, the parties agree that the applicable provision should be considered to be amended to reflect the maximum period, scope or geographical area deemed reasonable and enforceable by the court and enforced as amended.
 

(e)   Remedy for Breach .
 
(i)   Because the Participant’s services are unique and because the Participant has access to the Company’s Confidential Information, the parties agree that any breach or threatened breach of this Section 10 will cause irreparable harm to the Company and that money damages alone would be an inadequate remedy.  The parties therefore agree that, in the event of any breach or threatened breach of this Section 10, and in addition to all other rights and remedies available to it, the Company may apply to any court of competent jurisdiction for specific performance and/or injunctive or other relief, without a bond, in order to enforce or prevent any violations of the provisions of this Section 10.
 
(ii)   The Participant shall immediately repay to the Company a cash sum in the principal amount equal to all gross proceeds (before-tax) realized by Participant upon the sale or other disposition of the Shares occurring at any time during the period commencing on the date that is three years before the date of termination of the Participant’s employment with the Company and all Subsidiaries of the Company and ending on the date of the Participant’s breach or threatened breach of this Section 10 (the “Refund Period”), together with interest accrued thereon, from the date of such breach or threatened breach, at the prime rate (compounded calendar monthly) as published from time to time in The Wall Street Journal, electronic edition (“Interest”); and
 
(iii)   The Participant shall repay to the Company a cash sum equal to the fair market value of all of the Shares transferred by the Participant as a gift or gifts at any time during the Refund Period, together with Interest, and for which purpose, “fair market value” shall be the Fair Market Value of one share of Common Stock on the date such gift occurs.
 
(iv)   The Participant acknowledges and agrees that nothing contained herein shall be construed to be an excessive remedy to prohibit the Company from pursuing any other remedies available to it for such actual or threatened breach, including the recovery of money damages, proximately caused by the Participant’s breach of this Section 10.
 
(f)   Survival .  The provisions of this Section 10 shall survive and continue in full force in accordance with their terms notwithstanding any forfeiture, termination or expiration of this Agreement in accordance with its terms or any termination of the Participant’s employment for any reason (whether voluntary or involuntary).
 
11.   Miscellaneous .
 
(a)   Severability .  The invalidity or unenforceability of any provision of this Agreement shall not affect the validity or enforceability of any other provision of this Agreement, and each other provision of this Agreement shall be severable and enforceable to the extent permitted by law.
 
(b)   Waiver .  Any provision for the benefit of the Company contained in this Agreement may be waived, either generally or in any particular instance, by the Board of Directors of the Company.
 
(c)   Binding Effect .  This Agreement shall be binding upon and inure to the benefit of the Company and the Participant and their respective heirs, executors, administrators, legal representatives, successors and assigns, subject to the restrictions on transfer set forth in Section 5 of this Agreement.
 
(d)   Notice .  All notices required or permitted hereunder shall be in writing and deemed effectively given upon personal delivery or five days after delivery to a United States Post Office, by registered or certified mail, postage prepaid, addressed to the other party hereto at the address shown beneath his or its respective signature to this Agreement, or at such other address or addresses as either party shall designate to the other in accordance with this paragraph (d).
 
(e)   Entire Agreement .  This Agreement and the Plan constitute the entire agreement between the parties, and supersede all prior agreements and understandings, relating to the RSUs.
 
(f)   Participant’s Acknowledgments .  The Participant acknowledges that he or she:  (i) has read this Agreement; (ii) has been represented in the preparation, negotiation, and execution of this Agreement by legal counsel of the Participant’s own choice or has voluntarily declined to seek such counsel; (iii) understands the terms and consequences of this Agreement; (iv) is fully aware of the legal and binding effect of this Agreement; and (v) understands that the law firm of Wilmer Cutler Pickering Hale and Dorr LLP, is acting as counsel to the Company in connection with the transactions contemplated by the agreement, and is not acting as counsel for the Participant.
 
(g)   Unfunded Rights .  The right of the Participant to receive Common Stock pursuant to this Agreement is an unfunded and unsecured obligation of the Company.  The Participant shall have no rights under this Agreement other than those of an unsecured general creditor of the Company.
 
(h)   Deferral .  Neither the Company nor the Participant may defer delivery of any Shares issuable under unvested RSUs except to the extent that such deferral complies with the provisions of Section 409A of the Code.
 
 
Remainder of Page Intentionally Left Blank
 
 
 
 
 
 
 
IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of the date set forth below.
 
 

 
  CENTENE CORPORATION      
           
 
By:
       
    Participant’s Name    Date  
           
           




 
Exhibit 10.27
 
Summary of Compensatory Arrangements with Executive Officers
 
Our board of directors periodically reviews the base salary of our Chairman and Chief Executive Officer.  The compensation committee periodically reviews the base salary of each of our other Named Executive Officers.  The board of directors or the compensation committee approved a schedule of the following fiscal year 2009 base salaries for each of our named executive officers:
 
       
Name and Principal Position
 
2009
Base Salary
 
Michael F. Neidorff
    Chairman and Chief Executive Officer
 
$
1,000,000
 
Carol E. Goldman
    Executive Vice President and Chief Administrative Officer
 
$
425,000
 
Jesse N. Hunter
    Executive Vice President, Corporate Development
 
$
425,000
 
William N. Scheffel
    Executive Vice President, Specialty Business Unit
 
$
595,000
 
Eric R. Slusser
    Executive Vice President and Chief Financial Officer
 
$
545,000
 
Centene Corporation
             
Exhibit 12.1
Computation of ratio of earnings to fixed charges
             
($ in thousands)
               
 
   
Year Ended December 31,
 
   
2008
   
2007
   
2006
   
2005
   
2004
 
Earnings:
                             
Pre-tax earnings from continuing operations
  $ 136,616     $ 64,071     $ 27,165     $ 48,079     $ 53,669  
Addback:
                                       
Fixed charges
    23,128       20,612       13,909       6,158       2,781  
   Total earnings
  $ 159,744     $ 84,683     $ 41,074     $ 54,237     $ 56,450  
                                         
Fixed Charges:
                                       
Interest expense
  $ 16,673     $ 15,626     $ 10,574     $ 3,985     $ 680  
Interest component of rental payments (1)
    6,455       4,986       3,335       2,173       2,101  
   Total fixed charges
  $ 23,128     $ 20,612     $ 13,909     $ 6,158     $ 2,781  
                                         
Ratio of earnings to fixed charges
    6.91       4.11       2.95       8.81       20.30  
                                         
Dollar amount of deficiency
    -       -       -       -       -  
                                         
                                         
                                         
(1) Estimated at 33% of rental expense as a reasonable approximation of the interest factor.
                         
Exhibit 21
 
List of Subsidiaries
 
AECC Total Vision Health Plan of Texas, Inc., a Texas corporation
Bankers Reserve Life Insurance Company of Wisconsin, a Wisconsin corporation
Bridgeway Health Solutions of Arizona LLC, an Arizona LLC
Bridgeway Health Solutions, LLC, a Delaware LLC
Buckeye Community Health Plan, Inc., an Ohio corporation
CBHSP Arizona, Inc., an Arizona corporation
CCTX Holdings, LLC, a Delaware LLC
Celtic Group, Inc., a Delaware corporation
Celtic Insurance Company, an Illinois corporation
CenCorp Health Solutions, Inc., a Delaware corporation
Cenpatico Behavioral Health of Arizona, LLC, an Arizona LLC
Cenpatico Behavioral Health of Texas, Inc., a Texas corporation
Cenpatico Behavioral Health of Wisconsin, LLC, a Wisconsin LLC
Cenpatico Behavioral Health, LLC, a California LLC
Cenphiny Management, LLC, a Delaware LLC
Centene Center LLC, a Missouri LLC
Centene Company of Texas, LP, a Texas limited partnership
Centene Holdings, LLC, a Delaware LLC
Centene Management Company, LLC, a Wisconsin LLC
Centene Plaza LLC, a Missouri LLC
Centene Plaza Redevelopment Corporation, a Missouri corporation
CMC Real Estate Company, LLC, a Delaware LLC
Coordinated Care Corporation Indiana, Inc., d/b/a Managed Health Services, an Indiana corporation
Family Care & Workforce Diversity Consultants LLC, d/b/a Worklife Innovations, a Connecticut LLC
Hallmark Life Insurance Company, an Arizona corporation
Integrated Mental Health Management, LLC, a Texas LLC
Integrated Mental Health Services, a Texas corporation
LBB Industries, Inc., a Texas corporation
Managed Health Services Insurance Corporation, a Wisconsin corporation
Nurse Response, Inc., a Delaware corporation
NurseWise Holdings, LLC, a Delaware LLC
NurseWise, LP, a Delaware limited partnership
Nurtur Health, Inc., a Delaware corporation
Ocucare Systems, Inc., a Florida corporation
OptiCare IPA of New York, Inc., a New York corporation
OptiCare Managed Vision, Inc., a Delaware corporation
OptiCare Vision Company, Inc., a Delaware corporation
OptiCare Vision Insurance Company, Inc., a South Carolina corporation
Peach State Health Plan, Inc., a Georgia corporation
Physicians Choice LLC, d/b/a Palmetto Administrative Services, a South Carolina LLC
Phytrust of South Carolina LLC, a Florida LLC
RX Direct, Inc., a Texas corporation
Sunshine Health Holding Company, a Florida corporation
Sunshine State Health Plan, Inc., a Florida corporation
Superior HealthPlan, Inc., a Texas corporation
Total Carolina Care, Inc., d/b/a Absolute Total Care, a South Carolina corporation
Total Vision, Inc., a Delaware corporation
U.S. Script, Inc., a Delaware corporation
University Health Plans, Inc., a New Jersey corporation
Exhibit 23
 
Consent of Independent Registered Public Accounting Firm
 
The Board of Directors
 
Centene Corporation:
 
We consent to the incorporation by reference in the registration statement on Forms S-8 (No. 333-108467, 333-90976, 333-83190) of Centene Corporation of our reports dated February 22, 2009, with respect to the consolidated balance sheets of Centene Corporation as of December 31, 2008 and 2007, and the related consolidated statements of operations, stockholders’ equity, and cash flows for each of the years in the three-year period ended December 31, 2008, and the effectiveness of internal control over financial reporting as of December 31, 2008, which reports appear in the December 31, 2008 annual report on Form 10-K of Centene Corporation.
 
(signed) KPMG LLP
 
St. Louis, Missouri
February 22, 2009
Exhibit 31.1
 
CERTIFICATION
 
I, Michael F. Neidorff, certify that:
 
1.
I have reviewed this Annual Report on Form 10-K of Centene Corporation;
 
2.
Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;
 
3.
Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;
 
4.
The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:
 
 
a.
Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;
 
 
b.
Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;
 
 
c.
Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and
 
 
d.
Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s fourth fiscal quarter that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and
 
5.
The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):
 
 
a.
All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and
 
 
b.
Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.
 
Dated: February 23, 2009
 
 
/ S /    M ICHAEL F. N EIDORFF
Michael F. Neidorff
Chairman and Chief Executive Officer
(principal executive officer)
Exhibit 31.2
 
CERTIFICATION
 
I, Eric R. Slusser, certify that:
 
1.
I have reviewed this Annual Report on Form 10-K of Centene Corporation;
 
2.
Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;
 
3.
Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;
 
4.
The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:
 
 
a.
Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;
 
 
b.
Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;
 
 
c.
Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and
 
 
d.
Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s fourth fiscal quarter that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and
 
5.
The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):
 
 
a.
All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and
 
 
b.
Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.
 
Dated: February 23, 2009
 
 
/s/    E RIC R. S LUSSER
Eric R. Slusser
Executive Vice President and Chief Financial Officer
(principal financial officer)
Exhibit 32.1
 
CERTIFICATION PURSUANT TO 18 U.S.C.  SECTION 1350,
AS ADOPTED PURSUANT TO
SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002
 
In connection with the annual report on Form 10-K of Centene Corporation (the Company) for the period ended December 31, 2008, as filed with the Securities and Exchange Commission on the date hereof (the Report), the undersigned, Michael F. Neidorff, Chairman and Chief Executive Officer of the Company, hereby certifies, pursuant to 18 U.S.C.  Section 1350, that:
 
(1)
the Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities and Exchange Act of 1934; and
 
(2)
the information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.
 
Dated: February 23, 2009
 
 
/ S /    M ICHAEL F. N EIDORFF
Michael F. Neidorff
Chairman and Chief Executive Officer
(principal executive officer)
 
Exhibit 32.2
 
CERTIFICATION PURSUANT TO 18 U.S.C.  SECTION 1350,
AS ADOPTED PURSUANT TO
SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002
 
In connection with the annual report on Form 10-K of Centene Corporation (the Company) for the period ended December 31, 2008, as filed with the Securities and Exchange Commission on the date hereof (the Report), the undersigned, Eric R. Slusser, Executive Vice President and Chief Financial Officer of the Company, hereby certifies, pursuant to 18 U.S.C.  Section 1350, that:
 
(1)
the Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities and Exchange Act of 1934; and
 
(2)
the information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.
 
Dated: February 23, 2009
 
 
/s/    E RIC R. S LUSSER
Eric R. Slusser
Executive Vice President and Chief Financial Officer
(principal financial officer)