Delaware
|
31-1772814
|
(State or other jurisdiction of incorporation or organization of the issuing entity)
|
(I.R.S. Employer Identification No.)
|
One Righter Parkway, Suite 100
Wilmington, Delaware
|
19803
|
(Address of principal executive offices of issuing entity)
|
(Zip Code)
|
Title of Class
|
Registered/reporting pursuant to (check one)
|
Name of exchange
(If Section 12(b)
|
||
Section 12(b)
|
Section 12(g)
|
Section 15(d)
|
||
Series 2019-B, Class A, Class M, Class B
|
£
|
£
|
S
|
|
Series 2019-C, Class A, Class M, Class B
|
£
|
£
|
S
|
Exhibit
No.
|
Document Description
|
||
Monthly Noteholder’s Statement for World Financial Network Credit Card Master Note Trust, Series 2019-B and Series 2019-C for the June 15, 2022 Payment Date.
|
|||
Fourth Amended and Restated Service Agreement, dated as of June 1, 2022, by and between Comenity Bank and Comenity Servicing LLC.
|
WFN Credit Company, LLC, as depositor
|
|||||
Dated: June 15, 2022
|
By:
|
__/s/Michael Blackham____________________
|
|||
Name:
|
Michael Blackham
|
||||
Title:
|
Treasurer
|
Exhibit
No.
|
Document Description
|
||
Monthly Noteholder’s Statement for World Financial Network Credit Card Master Note Trust, Series 2019-B and Series 2019-C for the June 15, 2022 Payment Date.
|
|||
99.2 | Fourth Amended and Restated Service Agreement, dated as of June 1, 2022, by and between Comenity Bank and Comenity Servicing LLC. |
Pursuant to the Master Indenture, dated as of August 1, 2001, (as amended and supplemented, the "Indenture") between World Financial Network Credit Card Master Note Trust (the "Issuer") and U.S. Bank National Association, as indenture trustee (the "Indenture Trustee"), the 2019-B Indenture Supplement, dated as of June 26, 2019 and the 2019-C Indenture Supplement, dated as of September 18, 2019 (each, an "Indenture Supplement"), Comenity Bank, as Servicer (the "Servicer") under the Transfer and Servicing Agreement, dated as of August 1, 2001 (as amended, the "Transferor and Servicing Agreement") between the Servicer, WFN Credit Company, LLC, as Transferor and the Issuer, is required to prepare certain information each month regarding current distributions to the Noteholders and the performance as of the Trust during the previous month. The information required to be prepared with respect to the Distribution Date of June 15, 2022 and with respect to the performance of the Trust during the month of May 2022 is set forth below. Capitalized terms herein are defined in the Indenture and the Indenture Supplements. |
Monthly
Period:
|
May-22
|
||
Determination
Date:
|
6/13/2022
|
||
Distribution
Date:
|
6/15/2022
|
||
Number
of Days in Period:
|
30 |
||
Number
of Days in Month:
|
31 |
||
Record
Date:
|
5/31/2022
|
I. DEAL PARAMETERS
|
Series 2019-B
|
Series 2019-C
|
||||||
(a) Class A Initial Note Principal Balance
|
350,000,000.00
|
600,000,000.00
|
||||||
(b) Class M Initial Note Principal Balance
|
31,165,000.00
|
53,425,000.00
|
||||||
(c) Class B Initial Note Principal Balance
|
17,980,000.00
|
30,822,000.00
|
||||||
(d) Class C Initial Note Principal Balance
|
$
|
0.00
|
$
|
0.00
|
||||
(e) Class D Initial Note Principal Balance
|
$
|
0.00
|
$
|
0.00
|
||||
(f) Total Initial Note Principal Balance
|
$
|
399,145,000.00
|
$
|
684,247,000.00
|
||||
(g) Initial Excess Collateral Amount
|
80,309,000.00
|
$
|
137,672,000.00
|
|||||
(h) Class A Initial Note Principal Balance %
|
73.00
|
%
|
73.00
|
%
|
||||
(i) Class M Initial Note Principal Balance %
|
6.50
|
%
|
6.50
|
%
|
||||
(j) Class B Initial Note Principal Balance %
|
3.75
|
%
|
3.75
|
%
|
||||
(k) Class C Initial Note Principal Balance %, if applicable
|
0.00
|
%
|
0.00
|
%
|
||||
(l) Class D Initial Note Principal Balance %, if applicable
|
0.00
|
%
|
0.00
|
%
|
||||
(m) Excess Collateral Amount %
|
16.75
|
%
|
16.75
|
%
|
||||
(n) Required Retained Transferor Percentage
|
4.00
|
%
|
4.00
|
%
|
||||
(o) Additional Minimum Transferor % (2% Nov-Jan; 0% otherwise)
|
0.00
|
%
|
0.00
|
%
|
||||
(p) LIBOR rate as of most recent reset day, if applicable
|
||||||||
(q) Class A Note Interest Rate
|
2.49
|
%
|
2.21
|
%
|
||||
(r) Class A Swap Rate, if applicable
|
||||||||
(s) Class A Swap Rate plus Spread, if applicable
|
||||||||
(t) Class A Margin, if applicable
|
||||||||
(u) Class A Margin plus Libor, if applicable
|
||||||||
(v) Class M Note Interest Rate
|
3.04
|
%
|
2.71
|
%
|
||||
(w) Class M Swap Rate, if applicable
|
||||||||
(x) Class M Swap Rate plus Spread, if applicable
|
||||||||
(y) Class B Note Interest Rate
|
0.00
|
%
|
0.00
|
%
|
||||
(z) Class B Swap Rate, if applicable
|
||||||||
(aa) Class B Swap Rate plus Spread, if applicable
|
||||||||
(ab) Class C Note Interest Rate, if applicable
|
0.00
|
%
|
0.00
|
%
|
||||
(ac) Class C Swap Rate, if applicable
|
||||||||
(ad) Class C Swap Rate plus Spread, if applicable
|
||||||||
(ae) Class D Note Interest Rate, if applicable
|
0.00
|
%
|
0.00
|
%
|
||||
(af) Servicing Fee Percentage
|
2.00
|
%
|
2.00
|
%
|
II. COLLATERAL AMOUNTS AND
ALLOCATION PERCENTAGES
|
Series 2019-B
|
Series 2019-C
|
||||||
(a) Initial Collateral Amount
|
$
|
479,454,000.00
|
$
|
821,919,000.00
|
||||
(b) Initial Excess Collateral Amount
|
$
|
80,309,000.00
|
$
|
137,672,000.00
|
||||
(c) Principal Payments made to Noteholders
|
$
|
0.00
|
$
|
0.00
|
||||
(d) Principal Accumulation Account Balances
|
$
|
354,795,560.00
|
$
|
435,429,911.00
|
||||
(e) Unreimbursed Investor Charge-offs and
Reallocated Principal Collections
|
$
|
0.00
|
$
|
0.00
|
||||
(f) Collateral Amount - End of Current Monthly
Period
|
$
|
124,658,440.00
|
$
|
386,489,089.00
|
||||
(g) Excess Collateral Amount - End of Current
Monthly Period
|
$
|
80,309,000.00
|
$
|
137,672,000.00
|
||||
(h) Required Excess Collateral Amount
|
$
|
80,309,000.00
|
$
|
137,672,000.00
|
||||
(i) Beginning Class A Note Principal Balance
|
$
|
350,000,000.00
|
$
|
600,000,000.00
|
||||
(j) Beginning Class M Note Principal Balance
|
$
|
31,165,000.00
|
$
|
53,425,000.00
|
||||
(k) Beginning Class B Note Principal Balance
|
$
|
17,980,000.00
|
$
|
30,822,000.00
|
||||
(l) Beginning Class C Note Principal Balance, if
applicable
|
$
|
0.00
|
$
|
0.00
|
||||
(m) Beginning Class D Note Principal Balance, if
applicable
|
$
|
0.00
|
$
|
0.00
|
||||
(n) Total Beginning Note Principal Balance
|
$
|
399,145,000.00
|
$
|
684,247,000.00
|
||||
(o) Ending Class A Note Principal Balance
|
$
|
350,000,000.00
|
$
|
600,000,000.00
|
||||
(p) Ending Class M Note Principal Balance
|
$
|
31,165,000.00
|
$
|
53,425,000.00
|
||||
(q) Ending Class B Note Principal Balance
|
$
|
17,980,000.00
|
$
|
30,822,000.00
|
||||
(r) Ending Class C Note Principal Balance, if
applicable
|
$
|
0.00
|
$
|
0.00
|
||||
(s) Ending Class D Note Principal Balance, if
applicable
|
$
|
0.00
|
$
|
0.00
|
||||
(t) Total Ending Note Principal Balance
|
$
|
399,145,000.00
|
$
|
684,247,000.00
|
||||
(u) Allocation Percentage- Finance Charges
Collections and Default Amounts
|
2.01
|
%
|
6.25
|
%
|
||||
(v) Allocation Percentage- Principal Collections
|
7.75
|
%
|
13.28
|
%
|
VI. TRUST ACCOUNT BALANCES AND EARNINGS
|
Series 2019-B
|
Series 2019-C
|
||||||
BEGINNING ACCOUNT BALANCES:
|
||||||||
(a) Finance Charge Account
|
3,316,630.08
|
5,685,636.75
|
||||||
(b) Cash Collateral Account, if applicable
|
-
|
-
|
||||||
(c) Spread Account, if applicable
|
-
|
-
|
||||||
(d) Reserve Account
|
1,995,725.00
|
3,421,235.00
|
||||||
(e) Principal Account
|
-
|
-
|
||||||
(f) Principal Accumulation Account
|
310,446,115.00
|
373,225,638.00
|
||||||
ENDING ACCOUNT BALANCES:
|
||||||||
(g) Finance Charge Account
|
2,203,710.84
|
4,806,137.40
|
||||||
(h) Cash Collateral Account, if applicable
|
-
|
-
|
||||||
(i) Spread Account, if applicable
|
-
|
-
|
||||||
(j) Reserve Account
|
1,995,725.00
|
3,421,235.00
|
||||||
(k) Principal Account
|
-
|
-
|
||||||
(l) Principal Accumulation Account
|
354,795,560.00
|
435,429,911.00
|
||||||
INTEREST AND EARNINGS:
|
||||||||
(m) Interest and Earnings on Finance Charge Account
|
1,630.65
|
3,200.42
|
||||||
(m) Interest and Earnings on Cash Collateral Account, if
applicable
|
-
|
-
|
||||||
(o) Interest and Earnings on Spread Account, if applicable
|
-
|
-
|
||||||
(p) Interest and Earnings on Reserve Account
|
1,035.69
|
1,775.48
|
||||||
(q) Interest and Earnings on Principal Accumulation Account
|
173,743.70
|
211,410.53
|
||||||
(r) Interest and Earnings on Principal Account
|
-
|
-
|
||||||
(s) Interest and Earnings on Collection Account (allocated)
|
1,194.69
|
3,704.01
|
||||||
VIII. INVESTOR CHARGE-OFFS
|
||||||||
Series 2019-B
|
Series 2019-C
|
|||||||
(a) Investor Defaults and Uncovered Dilution
|
$
|
650,313.33
|
$
|
2,016,221.34
|
||||
(b) Reimbursed from Available Funds
|
$
|
650,313.33
|
$
|
2,016,221.34
|
||||
(c) Reimbursed from Cash Collateral Account
|
$
|
0.00
|
$
|
0.00
|
||||
(d) Total reimbursed in respect of Investor Defaults and
Dilution
|
$
|
650,313.33
|
$
|
2,016,221.34
|
||||
(e) Investor Charge-off (a - d)
|
$
|
0.00
|
$
|
0.00
|
||||
IX. YIELD and BASE RATE
|
||||||||
Series 2019-B
|
Series 2019-C
|
|||||||
Base Rate
|
||||||||
(Monthly interest, any net swap payments and monthly
servicing fees divided by
|
||||||||
collateral amounts plus amounts on deposit in the
principal accumulation account)
|
||||||||
(a) Base Rate (current month)
|
2.54
|
%
|
2.73
|
%
|
||||
(b) Base Rate (prior month)
|
2.72
|
%
|
2.88
|
%
|
||||
(c) Base Rate (2 months prior)
|
2.91
|
%
|
3.03
|
%
|
||||
(d) 3 Month Average Base Rate
|
2.72
|
%
|
2.88
|
%
|
||||
Gross Portfolio Yield
|
||||||||
(Finance charge collections allocable to each series
divided by the collateral amount)
|
||||||||
(e) Gross Portfolio Yield (current month)
|
31.44
|
%
|
30.42
|
%
|
||||
(f) Gross Portfolio Yield (prior month)
|
31.24
|
%
|
30.97
|
%
|
||||
(g) Gross Portfolio Yield (2 months prior)
|
31.39
|
%
|
31.30
|
%
|
||||
(h) 3 Month Average Gross Portfolio Yield
|
31.36
|
%
|
30.90
|
%
|
||||
Net Portfolio Yield
|
||||||||
(Finance charge collections less defaults allocable to
each series divided by the
|
||||||||
collateral amount)
|
||||||||
(e) Net Portfolio Yield (current month)
|
25.18
|
%
|
24.16
|
%
|
||||
(f) Net Portfolio Yield (prior month)
|
24.86
|
%
|
24.59
|
%
|
||||
(g) Net Portfolio Yield (2 months prior)
|
25.22
|
%
|
25.13
|
%
|
||||
(h) 3 Month Average Net Portfolio Yield
|
25.09
|
%
|
24.62
|
%
|
||||
Excess Spread Percentage1
|
||||||||
(Net Portfolio Yield less Base Rate)
|
||||||||
(i) Net Portfolio Adjusted Yield (current month)
|
22.65
|
%
|
21.43
|
%
|
||||
(j) Net Portfolio Adjusted Yield (prior month)
|
22.14
|
%
|
21.71
|
%
|
||||
(k) Net Portfolio Adjusted Yield (2 months prior)
|
22.31
|
%
|
22.10
|
%
|
||||
(l) Net Portfolio Adjusted Yield (3 month average)
|
22.37
|
%
|
21.74
|
%
|
||||
1 - Series 2019-B and Series 2019-C entered their
Principal Accumulation Periods on September 1, 2021 and October 1, 2021, respectively during which they have been allocated Finance Charge Collections
and Default Amounts based on their Collateral Amount rather than the outstanding principal amount of the notes. The Collateral Amount is reduced by
the amount of Principal Collections that are applied to the series and deposited in the Principal Accumulation Account. Taking into account the
reduced allocations, the excess spread percentages would have been as follows: (1) Series 2019-B: 8.32% for the March 2022 Monthly Period, 6.04% for
the April 2022 Monthly Period, and 4.01% for the May 2022 Monthly Period; (2) Series 2019-C: 12.59% for the March 2022 Monthly Period, 10.54% for the
April 2022 Monthly Period, and 8.63% for the May 2022 Monthly Period.
|
X. PRINCIPAL ACCUMULATION ACCOUNT
|
||||||||
Series 2019-B
|
Series 2019-C
|
|||||||
(a) Cumulative Class A principal distributed to PAA (as
of prior distribution date)
|
$
|
311,111,115.03
|
$
|
381,818,183.47
|
||||
(b) Class A Principal deposited in the Principal
Accumulation Account (PAA)
|
$
|
38,888,884.97
|
$
|
54,545,454.78
|
||||
(c) Total Class A Principal deposited in the PAA (a + b)
|
$
|
350,000,000.00
|
$
|
436,363,638.25
|
||||
(d) Cumulative Class M principal distributed to PAA (as
of prior distribution date)
|
$
|
27,702,222.56
|
$
|
33,997,727.41
|
||||
(e) Class M Principal deposited in the Principal
Accumulation Account (PAA)
|
$
|
3,462,777.44
|
$
|
4,856,818.20
|
||||
(f) Total Class M Principal deposited in the PAA (d +e)
|
$
|
31,165,000.00
|
$
|
38,854,545.61
|
||||
(g) Cumulative Class B principal distributed to PAA (as
of prior distribution date)
|
$
|
15,982,222.41
|
$
|
19,614,000.12
|
||||
(h) Class B Principal deposited in the Principal
Accumulation Account (PAA)
|
$
|
1,997,777.59
|
$
|
2,802,000.02
|
||||
(i) Total Class B Principal deposited in the PAA (g + h)
|
$
|
17,980,000.00
|
$
|
22,416,000.14
|
||||
(j) Cumulative Class C principal distributed to PAA (as
of prior distribution date)
|
$
|
0.00
|
$
|
0.00
|
||||
(k) Class C Principal deposited in the Principal
Accumulation Account (PAA)
|
$
|
0.00
|
$
|
0.00
|
||||
(l) Total Class C Principal deposited in the PAA (j + k)
|
$
|
0.00
|
$
|
0.00
|
||||
(m) Cumulative Class D principal distributed to PAA (as
of prior distribution date)
|
$
|
0.00
|
$
|
0.00
|
||||
(n) Class D Principal deposited in the Principal
Accumulation Account (PAA)
|
$
|
0.00
|
$
|
0.00
|
||||
(o) Total Class D Principal deposited in the PAA (m + n)
|
$
|
0.00
|
$
|
0.00
|
||||
(p) Ending PAA balance (c + f + i + l + o)
|
$
|
399,145,000.00
|
$
|
497,634,184.00
|
XI. PRINCIPAL REPAYMENT
|
||||||||
Series 2019-B
|
Series 2019-C
|
|||||||
(a) Class A Principal Paid (as of prior distribution
dates)
|
$
|
0.00
|
$
|
0.00
|
||||
(b) Class A Principal Payments (to be paid on current
distribution date)
|
$
|
350,000,000.00
|
$
|
0.00
|
||||
(c) Total Class A Principal Paid (a + b)
|
$
|
350,000,000.00
|
$
|
0.00
|
||||
(d) Class M Principal Paid (as of prior distribution
dates)
|
$
|
0.00
|
$
|
0.00
|
||||
(e) Class M Principal Payments (to be paid on current
distribution date)
|
$
|
31,165,000.00
|
$
|
0.00
|
||||
(f) Total Class M Principal Paid (d + e)
|
$
|
31,165,000.00
|
$
|
0.00
|
||||
(g) Class B Principal Paid (as of prior distribution
dates)
|
$
|
0.00
|
$
|
0.00
|
||||
(h) Class B Principal Payments (to be made on current
distribution date)
|
$
|
17,980,000.00
|
$
|
0.00
|
||||
(i) Total Class B Principal Paid (g + h)
|
$
|
17,980,000.00
|
$
|
0.00
|
||||
(j) Class C Principal Paid (as of prior distribution
dates)
|
$
|
0.00
|
$
|
0.00
|
||||
(k) Class C Principal Payments (to be made on current
distribution date)
|
$
|
0.00
|
$
|
0.00
|
||||
(l) Total Class C Principal Paid (j + k)
|
$
|
0.00
|
$
|
0.00
|
||||
(m) Class D Principal Paid (as of prior distribution
dates)
|
$
|
0.00
|
$
|
0.00
|
||||
(n) Class D Principal Payments (to be made on current
distribution date)
|
$
|
0.00
|
$
|
0.00
|
||||
(o) Total Class D Principal Paid (m + n)
|
$
|
0.00
|
$
|
0.00
|
||||
(o) Total Principal Paid (c + f + i + l + o)
|
$
|
399,145,000.00
|
$
|
0.00
|
Solely with respect to the Series 2019-B and 2019-C Notes and in each case with reference to the EU Retention Rules in effect and applicable on the date of issuance of the relevant Series of Notes:
Comenity Bank (the “Bank”), as “originator” for the purposes of those EU Retention Rules, will retain on an ongoing basis a material net economic interest that is not less than five percent of the nominal value of the securitized exposures with respect to the relevant Series of Notes, in the form of a first loss tranche in accordance with the text of option (d) of Article 6(3) of the EU Securitization Regulation (as supplemented by Article 8 of the CRR Delegated Regulation), by holding, through the Transferor (its wholly-owned subsidiary), the right to receive distributions in respect of the excess collateral amount relating to that Series of Notes (the “Retained Interest”).
The Bank will not allow the Retained Interest to be subject to any credit risk mitigation or other credit risk hedge or to be sold or transferred if, as a result, the bank would not retain a material net economic interest in an amount that is not less than five percent of the nominal value of the securitized exposures, except to the extent permitted in accordance with option (d) of Article 6(1) of the EU Securitization Regulation (as supplemented by Article 12 of the CRR Delegated Regulation).
For purposes of the foregoing: (i) “CRR” means Regulation (EU) No. 575/2013 of the European Parliament and of the Council of 26 June 2013, as supplemented by the CRR Delegated Regulation, (ii) “CRR Delegated Regulation” means Commission Delegated Regulation (EU) No. 625/2014, as and to the extent applicable on the date of issuance of the relevant Series of Notes pursuant to Article 43(7) of the EU Securitization Regulation), [references to CRR Delegated Regulation to be updated for Series issued after adoption of final regulatory technical standards under Article 6(7) SR], (iii) “EU Retention Rules” means Articles 5 and 6 of the EU Securitization Regulation, in each case, as in effect and applicable on the date of issuance of the relevant Series of Notes, together with any guidance published in relation thereto by the relevant European Union supervisory authorities or the European Commission and any relevant regulatory and/or implementing technical standards adopted by the European Commission in relation thereto or to precedent legislation, in each case as in effect and applicable on the date of issuance of the relevant Series of Notes, (iv) “EU Securitization Regulation” means Regulation (EU) 2017/2402 of the European Parliament and of the Council of 12 December 2017, and (vi) “Solvency II Regulation” means Commission Delegated Regulation (EU) No. 2015/35.
Comenity Bank, as Servicer
|
||
By:
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/s/ Michael
Blackham
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Name:
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Michael
Blackham
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Title:
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Treasurer
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(d) |
Designation of Servicing Representatives. In providing the Services, representatives of Servicer may state that they are calling “on behalf of Comenity Bank” or “for Comenity Bank” or refer to themselves as
“Comenity Servicing” or use other similar designations approved by Bank from time to time, but shall not state that they are employees of Comenity Bank.
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(e) |
NACHA Distinction. It is understood and agreed between the parties that Servicer shall act as Bank’s Third Party Service Provider (as defined in NACHA Operating Rule 8.111) and not as a Third Party Sender
(as defined in NACHA Operating Rule 8.110). Bank shall at all times maintain agreements with all Originating Depository Financial Institutions that it utilizes for ACH transfers. Servicer shall not provide ACH services to any entity other
than Alliance Data Systems Corporation and its subsidiary companies, as may be modified from time to time.
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(a) |
Examples of “Business Information” are: business models, know-how, designs, reports, data, research, financial information, pricing information, corporate client information, market definitions and information,
and business inventions and ideas.
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(b) |
Examples of “Technical Information” are: software, algorithms, developments, inventions, processes, ideas, designs, drawings, engineering, hardware configuration, and technical specifications, including, but not
limited to, computer terminal specifications, the source code developed from such specifications, all derivative and reverse-engineered works of the specifications, and the documentation and software related to the source code, the
specifications and the derivative works.
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(c) |
Examples of “Personal Information” are: all non-public personal information of or related to individual customers or consumers of either party, including but not limited to names, addresses, telephone numbers,
account numbers, customer lists, and account, financial or transaction information.
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(a) |
The intentional or negligent act or omission of Servicer or of its officers, directors, employees, or agents (including Subcontractors) in the performance of the duties and obligations of Servicer under this
Agreement;
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(b) |
The failure by Servicer, after notice of breach and opportunity to cure in accordance with Section 2.2(b) above, to comply with the terms of this Agreement; or
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(c) |
The failure by Servicer to comply with its obligations under any and all laws, rules, regulations, interpretations, or directives applicable to Servicer; provided, however, that no indemnification shall be
available under this clause 5.1(c) as to any matter for which Bank is required to indemnify Servicer under Section 5.2(d);
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(d) |
The failure by Servicer to comply with all laws, rules, regulations, interpretations, or directives applicable to Bank in its performance of Services on Bank's behalf or to comply with Bank's instructions on
compliance in connection with such Services, to the extent permitted by applicable law;
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(e) |
Any act or omission by Bank, its officers, directors, employees or agents at the request of, and in accordance with such instructions or procedures as may be provided by, Servicer if such act or omission
constitutes a failure to comply with any law, rule or regulation applicable to Servicer;
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(a) |
The intentional or negligent act or omission of Bank or of its officers, directors, employees, or agents in the performance of the duties and obligations of Bank under this Agreement;
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(b) |
The failure by Bank, after notice of breach and opportunity to cure in accordance with Section 2.2 above, to comply with the terms of this Agreement; or
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(c) |
The failure by Bank to comply with its obligations under any and all laws, rules or regulations applicable to Bank; provided, however, that no indemnification shall be available under this clause 5.2(c) as to
matters for which Servicer is required to indemnify Bank under Section 5.1(d);
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(d) |
Any act or omission by Servicer, its officers, directors, employees or agents, at the request of, and in accordance with such instructions or procedures as may be provided by Bank, if such act or omission
constitutes a failure to comply with any law, rule or regulation applicable to Bank.
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(a)
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Bank Ownership Rights. If in the course of performing Services for Bank, Servicer provides or creates deliverables or other work product (“Works”) all intellectual property rights
associated with such Works shall accrue to Bank. All copyrightable Works created by Servicer in connection with the performance of Services for Bank shall be deemed to be works made for hire for purposes of vesting in Bank all copyrights in
such Works.
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(b)
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License. To the extent that the Works contain any material developed by Servicer prior to the performance of Services for Bank, Servicer hereby grants to Bank a perpetual,
royalty-free, worldwide license to (a) use, execute, reproduce, display, perform, distribute copies of, modify and prepare derivative works based on such material and (b) make, use and sell products and Services under such rights.
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(c)
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Further Action. At Bank’s request, Servicer shall promptly execute any and all documents with the United States Copyright Office, U.S. Patent and Trademark Office and other
appropriate U.S. and foreign agencies, and take such other action, at Bank’s expense, to effectuate Bank’s proprietary rights to Works.
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(a) |
Bank shall be responsible for, and shall pay, all sales, use, excise, value-added taxes, or taxes of a similar nature (excluding taxes based upon Servicer’s income or employment of personnel, which shall be borne
by Servicer), imposed by the United States, any state, provincial or local government, or other taxing authority, on all goods and services provided under this Agreement. The parties agree to cooperate with each other to minimize any
applicable sales, use or similar tax and, in connection therewith, the parties shall provide each other with any relevant tax information as reasonably requested, including, without limitation, resale or exemption certificates, multi-state
exemption certificates, information concerning the use of assets, materials, notice of assessments and withholding documentation.
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(b) |
Notwithstanding the foregoing, each party is permitted to disclose the tax treatment and tax structure of any transaction that may occur at any time on or after the earliest to occur of the date of public
announcement of discussions relating to the transaction, the date of public announcement of the transaction, and the date of execution of an agreement (with or without conditions) to enter into the transaction. This Agreement shall not be
construed to limit in any way the parties’ ability to consult any tax advisor regarding the tax treatment or tax structure of a transaction. These provisions are meant to be interpreted so as to prevent any transaction from being treated as
offered under “conditions of confidentiality” within the meaning of the Internal Revenue Code and the Treasury Regulations thereunder.
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Title: |
SVP, Card Services and President Comenity Bank, Retail___________
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Item
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Service
|
Performance Standard
|
Measuring Period
|
Servicer will maintain a first case resolution percentage of 83% for all Tier 3 complaints. First case resolution will be defined for complaints as no additional complaint opened within 30
days.
|
M
|
||
Servicer's quality review for Tier 3 complaints will maintain an accuracy rate of 90% or higher. Quality management audits should consist of a minimum average of 5 customer complaint
interactions per associate each month. These reviews can consist of call listening or full process reviews. Complaints must be logged with the proper primary and secondary reason utilizing targeted attributes for logging the complaint.
|
M
|
||
6
|
Data Processing
• Manage all aspects of processing platform(s), including day to day operation, backups and
maintenance, and disaster recovery.
• Provide a 24 X 7 control center/help desk facility to monitor and manage data processing
operations on behalf of Bank.
|
Help desk support is available 24/7 where at least 90% of monthly inbound calls are answered within 20 seconds or
less.
|
M
|
Deliver EDW data on a daily basis and make EDW data available based on the EDW end of day marker within forty eight (48) hours.
|
M
|
||
7
|
End User Support
• Provision of hardware, software and support to ensure continuous functioning of end user
computing needs. Ensuring high customer satisfaction through the use of end-user surveys.
|
Work 90% of service requests within 15 business days.
|
M
|
Customer satisfaction scores will not fall below 95% on a monthly basis.
|
M
|
||
8
|
Facilities Management
• Assist with management of the premises and its contents.
• Provide property management services for Bank.
• Provide real property services, including leasing commercial and/or office space.
• Provide timely completion and systemic tracking for corrective and preventative services and work
orders.
|
Achieve 90% on-time completion of work orders.
|
M
|
9
|
Fraud
• Provide Fraud services and platform to prevent, detect, mitigate and investigate fraud on
cardholders’ accounts, which includes transaction monitoring, strategy design and analysis, fraud loss reporting, customer fraud claim resolution, and document retention to comply with applicable laws and regulations.
|
Fraud loss reporting will be provided on a monthly basis
|
M
|
Fraud loss will remain within 20% of fraud loss
appetite/targets.
|
M
|
||
Service 80% of inbound fraud calls within 25 seconds or less.
|
M
|
||
Item
|
Service
|
Performance Standard
|
Measuring Period
|
Process and investigate 99% of fraud claims to ensure appropriate customer resolution within 90 days in accordance to applicable Regulatory timeframes.
|
M
|
||
10
|
Human Resources
• Assist in the recruiting, training, management of staff as well as the management of benefits
available to Bank associates.
|
Report on recruiting performance and monitoring to demonstrate positions are being filled in support of the Banks.
|
Q
|
11
|
Information Security Support
• Provide technologies and manage network and application access to protect client/customer data
while assuring privacy and regulatory compliance.
|
Meet or exceed established threshold (>=98%) for granting approved user access requests within 10 business days of approval.
|
M
|
Meet or exceed established threshold (>=98%) for removing access due to terminations within 1 business day.
|
M
|
||
Perform user access review at least semi-annually.
|
Semi-Annual
|
||
12
|
Information Technology Services/Outsourcing
• Provide Information Technology platform and services, including outsourcing of Information
Technology platform and services.
• Provide network and telecommunications access.
|
Authorizations average response time is less than 3
seconds.
|
M
|
Priority 1 Incidents Restored within Defined time.
|
M
|
||
Priority 2 Incidents Restored within Defined time.
|
M
|
||
Priority 3 Incidents Restored within Defined time.
|
M
|
||
Priority 4 Incidents Restored within Defined time.
|
M
|
||
Maintain 99% or greater Mainframe availability.
|
M
|
||
Maintain 95% or greater implementation of critical security updates/patches.
|
M
|
||
Maintain 97% or greater Unix & Linux Server availability.
|
M
|
||
Maintain 97% or greater Windows Server availability.
|
M
|
||
Complete 98% of critical batches within 24 hours of required completion time.
|
M
|
||
Authorization services will be available 99.5% of store hours.
|
M
|
Item
|
Service
|
Performance Standard
|
Measuring Period
|
13
|
Issues Management
• Assignment of issue ownership, risk pillar, and issue reviewer.
• Validation of completeness and accuracy of issue description.
• Verification of root cause accuracy.
• Establishment of remediation plans and ownership.
• Identify applicable risk(s) and assign to issue.
• Responsible for remediation and issue validation by the issue owner.
• Participate in Issue Working Group (IWG).
• Escalate remediation roadblocks and service standard non-adherence to Risk Advisors and IWG, as
needed.
|
Contain 90% of non-technical issues impacting customers OR four or less non-technical issues if 90% is not achieved within timelines established in the Issues Management Procedure.
|
M
|
Contain 90% of technology or system dependent issues impacting customers OR four or less technology or system dependent issues if the 90% is not achieved within timelines established in the Issues Management Procedure.
|
M
|
||
Close 90% of issues within timelines established in the Issues Management Procedure.
|
M
|
||
Execute restitution for 90% of issues OR two or less issues if 90% is not achieved within timelines established in the Issues Management Procedure.
|
M
|
||
14
|
Model Development
• Perform model development activities, including new models and changes to existing models as
needed.
• Complete model monitoring as scheduled, and provide reporting of monitoring results.
• Follow Model Governance Framework.
• Maintain all required documentation.
• Other FLOD model services, as requested.
|
Provide model monitoring report monthly.
|
M
|
Follow internal model governance framework.
|
M
|
||
15
|
Project Management
• Provide project management services as requested.
|
Report effort spent against approved scope of all work requests and broad impacting projects by the 15th
calendar day following the completion of the prior month review.
|
M
|
16
|
Quality Management
• Design and/or execute testing of business processes, using a risk based approach.
• Utilize a framework to drive visibility and
accountability of business owners to drive improvement in quality controls including resolving issues and/or gaps.
|
Complete monthly call monitoring on time as set forth in the Quality Testing Schedule.
|
Q
|
Complete Non-Operational quality testing on time as set forth in the Testing Schedule.
|
Q
|
||
Complete operational quality testing as set forth in the Quality Testing Schedule.
|
Q
|
Item
|
Service
|
Performance Standard
|
Measuring Period
|
17
|
Security
• Determine Critical Infrastructures and provide physical security staffing based on the critically
of the physical location and how immobility would impact business operations.
• Provide video surveillance security for Critical Computing Centers and general office space.
• Create and disseminate safety policies and procedures.
|
Provide physical security in accordance with the ECC Approved Physical Security Policy and Standards.
|
M
|
Video surveillance is maintained at 91 days for Critical Computing Centers (e.g., Data Centers, Critical Server Rooms, etc.) and 31 days for general office space.
|
M
|
||
Distribute physical security policy annually to associates.
|
A
|
||
18
|
Vendor Management Services
• Complete Vendor Engagement due diligence reviews and assign risk tiering.
• Timely and accurately completion of all scorecard metric entry and reporting.
• Complete annual reviews and oversight of all vendor engagements as required by policy and
procedures.
• Report critical and material vendor incidents as defined by policy and procedures.
• Support all regulatory exams and provide documentation as requested by the Banks.
|
General Global Sourcing/VRM Requests:
Respond to general inquiries within two business days.
|
M
|
Notify VRM of any material vendor incidents as defined in the Global Sourcing and Vendor Management procedures once know, within 2 business days.
|
M
|
||
No less than 90% of the Quarterly and Annual Business Reviews will be completed within 30 days of the timeframes established in the Supplier Relationship Management Procedures.
|
Q
|
||
Regulatory Requests: Fulfill all regulatory requests within two business day unless otherwise agreed.
|
Ad Hoc
|
Abbreviation
|
Definition
|
M
|
Monthly
|
Q
|
Quarterly
|
A
|
Annually
|
1.
|
Bank agrees to pay Servicer monthly for the Services provided with respect to revolving credit cards. The fee for such Services provided shall become due and payable by
Bank not later than the 15th calendar day following the end of the preceding month.
|
2.
|
Servicer will provide to Bank, no later than the 10th calendar day of each month, a statement of the fees incurred during the immediately preceding month (the “Fee
Statement”). Servicer shall assess the fees by (1) calculating the total cost of the Services, as defined in this Agreement and the Fourth Amended and Restated Service Agreement, dated as of June 1, 2022, by and between Servicer and
Comenity Capital Bank, (together, the “Total Services”), during the subject month, inclusive of payroll, benefits and Total Services-associated expenses, (2) calculating the amount of that total cost allocable to Bank based on Bank’s
statement volume during the subject month, and (3) adding a twelve percent (12%) markup. The parties have agreed (based upon an independent third party study) that a 12% markup is within the reasonable markup range which would be charged by
an independent party on an arm’s length basis for the Services provided.
|
3.
|
Bank is responsible for examining the Fee Statement and promptly reporting any errors or irregularities to Servicer. Bank will remit payment to Servicer no later than the
15th calendar day of the month in which each Fee Statement is received.
|
4.
|
Bank shall be responsible for all sales, use or excise taxes levied on accounts payable by Bank to Servicer under this Agreement, excluding taxes based upon Servicer’s
income, employment of personnel or taxes from which Bank is exempt, provided Bank provides Servicer written evidence of such exemption. Undisputed payments shall be made by Bank to Servicer no later than the 15th calendar day of the month
in which each Fee Statement is received.
|
5.
|
The parties will meet at least annually to review Servicer’s budgeted costs for the following year for the Services with respect to revolving credit cards. Based on that
review, the parties will use commercially reasonable efforts to determine appropriate adjustments to the forecasted fees and/or markup percentage. Such adjustments and component costs shall be documented in writing executed by both parties,
which writing need not be in the form of a formal amendment to this Agreement, but shall be attached to and become a part of this Fee Schedule for Revolving Credit Cards of Appendix B once executed by Bank and Servicer.
|