Title of each class
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Trading Symbol(s)
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Name of each exchange on which registered
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N/A
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N/A
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N/A
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Exhibit No.
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Document Description
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Exhibit 99.1
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First Amendment to Fourth Amended and Restated Service Agreement
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Exhibit 99.2
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Eighth Addendum to Appendix A of Fourth Amended and Restated Service Agreement
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(a) |
Bank shall pay Servicer for Services provided in accordance with the provisions of Appendix
B. The fee shall become due and payable by Bank not later than the 15th calendar day following the end of the preceding month or the following business day if the 15th calendar day is not a business day.
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(b) |
In addition to the fees set forth on Appendix B, if, as reported in the Performance Standard Reports, or in the reasonable business judgement of Bank, Servicer fails to
meet (i) any single annual Performance Standard, (ii) any quarterly Performance Standard in any two (2) Measuring Periods within in a rolling 12 month period, or (iii) any monthly Performance Standard (a) in any two consecutive months, (b)
three times in any rolling six months, or (c) five times in any rolling twelve months, then the fee to be paid by Bank to Servicer shall be reduced by two percent (2%) for each Performance Standard missed, not to exceed ten percent (10%), for
the month following the month in which the triggering failure occurred (the “Following Month”), and that amount, as reduced, shall become the amount which is due and payable by Bank for the Following Month.
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(c) |
For purposes of calculating the number of Performance Standard failures in a certain Measuring Period, (i) multiple failures traced to a single root cause shall be
counted as a single failure, and (ii) beginning May 1, 2023, any Performance Standard for which a Performance Standard Report is not provided by Servicer by the fifth (5th) business day following the applicable Performance Report
Deadline shall be deemed to have failed in the Measuring Period for which no Performance Standard Report was provided.”
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1. |
Amendments and Additions. Set forth below are additional Performance
Standards or revisions to existing Performance Standards, all of which shall be incorporated into Appendix A to the Agreement.
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Service
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Performance Standard
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Measuring Period
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Amended/
Added
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Information Technology Services/Outsourcing
Provide Information Technology services, platform, network, including telecommunications through a secure environment, which can be outsourced to
third and fourth parties, including but not limited to:
•Timely Incident Restoration
•Unix/Linux Server Availability
•Windows Server Availability
•Mainframe Availability
•Critical Application Availability
•Data/Voice Connectivity Availability
•Implementation of Critical Security Updates/Patches
•Completion of Critical Batches
•Authorizations
•Other IT services as needed
Provide IT Quality services as listed below;
•Provide management of production defects
•Maintain tracking of Critical and High defects
•Maintain listing of critical applications supporting the Bank(s)
•Maintain oversight of critical application performance
•Provide monitoring of IT fixes implemented
•Other IT Quality Services, as requested
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N/A
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N/A
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Amended (Service Description)
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Maintain 99% or greater of Critical Patches Applied Within 30 Days
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M
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Amended
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No more than 1 Critical defect in production for critical applications per release
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M
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Added
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No more than 1 High defect in production for critical applications per release
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M
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Added
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No more than 2% of defect fixes required to be re-worked/re-opened per release on critical applications
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M
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Added
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Maintain 99.5% availability of critical distributed applications and related infrastructure
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M
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Added
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