Table of Contents

 

 

 

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549

 


 

FORM 10-Q

 


 

x       QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

 

For the quarterly period ended September 30, 2010

 

o          TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

 

For the transition period from                     to

 

Commission file number 1-14762

 


 

THE SERVICEMASTER COMPANY

(Exact name of registrant as specified in its charter)

 

Delaware

 

36-3858106

(State or other jurisdiction of
incorporation or organization)

 

(IRS Employer Identification No.)

 

860 Ridge Lake Boulevard, Memphis, Tennessee 38120

(Address of principal executive offices) (Zip Code)

 

901-597-1400

(Registrant’s telephone number, including area code)

 

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes  o   No  x

 

Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files). Yes  o   No  o

 

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See definitions of “large accelerated filer,” “accelerated filer,” and “smaller reporting company” in Rule 12b-2 of the Exchange Act.

 

Large accelerated filer o

 

Accelerated filer  o

 

 

 

Non-accelerated filer x

 

Smaller reporting company  o

(Do not check if a smaller reporting company)

 

 

 

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes  o   No  x

 

The registrant is a privately held corporation and its equity shares are not publicly traded. At November 15, 2010, 1,000 shares of the registrant’s common stock were outstanding, all of which were owned by CDRSVM Holding, Inc.

 

The ServiceMaster Company is not required to file this Quarterly Report on Form 10-Q with the Securities and Exchange Commission and is doing so on a voluntary basis.

 

 

 



Table of Contents

 

TABLE OF CONTENTS

 

 

Page
No.

Part I. Financial Information

3

 

 

Item 1. Financial Statements

3

 

 

Condensed Consolidated Statements of Operations for the three months ended September 30, 2010 and September 30, 2009

3

 

 

Condensed Consolidated Statements of Operations for the nine months ended September 30, 2010 and September 30, 2009

4

 

 

Condensed Consolidated Statements of Financial Position as of September 30, 2010 and December 31, 2009

5

 

 

Condensed Consolidated Statements of Cash Flows for the nine months ended September 30, 2010 and September 30, 2009

6

 

 

Notes to Condensed Consolidated Financial Statements

7

 

 

Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations

30

 

 

Item 3. Quantitative and Qualitative Disclosures About Market Risk

53

 

 

Item 4. Controls and Procedures

53

 

 

Part II. Other Information

53

 

 

Item 1. Legal Proceedings

53

 

 

Item 6. Exhibits

54

 

 

Signature

55

 

2



Table of Contents

 

PART I. FINANCIAL INFORMATION

ITEM 1. FINANCIAL STATEMENTS

THE SERVICEMASTER COMPANY

Condensed Consolidated Statements of Operations (Unaudited)

(In thousands)

 

 

 

Three months ended
September 30,

 

 

 

2010

 

2009

 

Operating Revenue

 

$

977,260

 

$

920,514

 

 

 

 

 

 

 

Operating Costs and Expenses:

 

 

 

 

 

Cost of services rendered and products sold

 

561,236

 

527,445

 

Selling and administrative expenses

 

266,794

 

249,302

 

Amortization expense

 

30,868

 

40,429

 

Restructuring and Merger related charges

 

1,690

 

8,498

 

Total operating costs and expenses

 

860,588

 

825,674

 

 

 

 

 

 

 

Operating Income

 

116,672

 

94,840

 

 

 

 

 

 

 

Non-operating Expense (Income):

 

 

 

 

 

Interest expense

 

71,267

 

74,216

 

Interest and net investment income

 

(3,989

)

(4,558

)

Other expense

 

209

 

176

 

 

 

 

 

 

 

Income from Continuing Operations before Income Taxes

 

49,185

 

25,006

 

Provision for income taxes

 

43,790

 

4,102

 

 

 

 

 

 

 

Income from Continuing Operations

 

5,395

 

20,904

 

 

 

 

 

 

 

Loss from discontinued operations, net of income taxes

 

(105

)

(396

)

Net Income

 

$

5,290

 

$

20,508

 

 

See accompanying Notes to the Condensed Consolidated Financial Statements

 

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THE SERVICEMASTER COMPANY

Condensed Consolidated Statements of Operations (Unaudited)

(In thousands)

 

 

 

Nine months ended
September 30,

 

 

 

2010

 

2009

 

Operating Revenue

 

$

2,619,730

 

$

2,523,733

 

 

 

 

 

 

 

Operating Costs and Expenses:

 

 

 

 

 

Cost of services rendered and products sold

 

1,537,337

 

1,475,218

 

Selling and administrative expenses

 

714,132

 

662,994

 

Amortization expense

 

111,761

 

121,139

 

Goodwill and trade name impairment

 

46,884

 

 

Restructuring and Merger related charges

 

9,781

 

22,859

 

Total operating costs and expenses

 

2,419,895

 

2,282,210

 

 

 

 

 

 

 

Operating Income

 

199,835

 

241,523

 

 

 

 

 

 

 

Non-operating Expense (Income):

 

 

 

 

 

Interest expense

 

217,117

 

225,538

 

Interest and net investment income

 

(7,487

)

(3,192

)

Gain on extinguishment of debt

 

 

(46,106

)

Other expense

 

556

 

555

 

 

 

 

 

 

 

(Loss) Income from Continuing Operations before Income Taxes

 

(10,351

)

64,728

 

Provision for income taxes

 

3,888

 

20,720

 

 

 

 

 

 

 

(Loss) Income from Continuing Operations

 

(14,239

)

44,008

 

 

 

 

 

 

 

Loss from discontinued operations, net of income taxes

 

(687

)

(666

)

Net (Loss) Income

 

$

(14,926

)

$

43,342

 

 

See accompanying Notes to the Condensed Consolidated Financial Statements

 

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THE SERVICEMASTER COMPANY

Condensed Consolidated Statements of Financial Position

(In thousands, except share data)

 

 

 

As of
September 30,
2010

 

As of
December 31,
2009

 

 

 

(Unaudited)

 

(Audited)

 

Assets

 

 

 

 

 

Current Assets:

 

 

 

 

 

Cash and cash equivalents

 

$

197,040

 

$

253,463

 

Marketable securities

 

28,127

 

21,120

 

Receivables, less allowance of $21,335 and $20,314, respectively

 

442,093

 

348,655

 

Inventories

 

77,812

 

76,592

 

Prepaid expenses and other assets

 

46,020

 

36,564

 

Deferred customer acquisition costs

 

43,121

 

36,070

 

Deferred taxes

 

16,757

 

21,595

 

Assets of discontinued operations

 

10

 

42

 

Total Current Assets

 

850,980

 

794,101

 

Property and Equipment:

 

 

 

 

 

At cost

 

448,982

 

345,100

 

Less: accumulated depreciation

 

(180,122

)

(132,965

)

Net property and equipment

 

268,860

 

212,135

 

 

 

 

 

 

 

Other Assets:

 

 

 

 

 

Goodwill

 

3,119,484

 

3,119,754

 

Intangible assets, primarily trade names, service marks and trademarks, net

 

2,689,260

 

2,787,237

 

Notes receivable

 

23,880

 

23,490

 

Long-term marketable securities

 

111,518

 

111,066

 

Other assets

 

7,094

 

31,799

 

Debt issuance costs

 

55,909

 

66,807

 

Total Assets

 

$

7,126,985

 

$

7,146,389

 

 

 

 

 

 

 

Liabilities and Shareholder’s Equity

 

 

 

 

 

Current Liabilities:

 

 

 

 

 

Accounts payable

 

$

99,005

 

$

73,471

 

Accrued liabilities:

 

 

 

 

 

Payroll and related expenses

 

102,711

 

74,385

 

Self-insured claims and related expenses

 

86,037

 

87,332

 

Other

 

139,590

 

156,649

 

Deferred revenue

 

452,751

 

449,746

 

Liabilities of discontinued operations

 

656

 

2,806

 

Current portion of long-term debt

 

50,316

 

64,395

 

Total Current Liabilities

 

931,066

 

908,784

 

 

 

 

 

 

 

Long-Term Debt

 

3,906,902

 

3,910,549

 

 

 

 

 

 

 

Other Long-Term Liabilities:

 

 

 

 

 

Deferred taxes

 

932,656

 

957,077

 

Liabilities of discontinued operations

 

4,078

 

4,145

 

Other long-term obligations

 

178,719

 

179,503

 

Total Other Long-Term Liabilities

 

1,115,453

 

1,140,725

 

 

 

 

 

 

 

Commitments and Contingencies (See Note 4)

 

 

 

 

 

 

 

 

 

 

 

Shareholder’s Equity:

 

 

 

 

 

Common stock $0.01 par value, authorized 1,000 shares; issued 1,000 shares

 

 

 

Additional paid-in capital

 

1,453,393

 

1,446,529

 

Retained deficit

 

(251,350

)

(236,424

)

Accumulated other comprehensive loss

 

(28,479

)

(23,774

)

Total Shareholder’s Equity

 

1,173,564

 

1,186,331

 

Total Liabilities and Shareholder’s Equity

 

$

7,126,985

 

$

7,146,389

 

 

See accompanying Notes to the Condensed Consolidated Financial Statements

 

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THE SERVICEMASTER COMPANY

Condensed Consolidated Statements of Cash Flows (Unaudited)

(In thousands)

 

 

 

Nine months ended
September 30,

 

 

 

2010

 

2009

 

Cash and Cash Equivalents at Beginning of Period

 

$

253,463

 

$

405,587

 

 

 

 

 

 

 

Cash Flows from Operating Activities from Continuing Operations:

 

 

 

 

 

Net (Loss) Income

 

(14,926

)

43,342

 

Adjustments to reconcile net income to net cash provided from operating activities:

 

 

 

 

 

Loss from discontinued operations

 

687

 

666

 

Depreciation expense

 

50,699

 

48,781

 

Amortization expense

 

111,761

 

121,139

 

Amortization of debt issuance costs

 

10,933

 

10,989

 

Gain on extinguishment of debt

 

 

(46,106

)

Deferred income tax (benefit) provision

 

(13,516

)

6,887

 

Stock-based compensation expense

 

6,864

 

5,992

 

Goodwill and trade name impairment

 

46,884

 

 

Restructuring and Merger related charges

 

9,781

 

22,859

 

Cash payments related to restructuring charges

 

(10,249

)

(19,805

)

Change in working capital, net of acquisitions:

 

 

 

 

 

Current income taxes

 

3,827

 

12,933

 

Receivables

 

(95,207

)

(56,039

)

Inventories and other current assets

 

(21,260

)

(16,533

)

Accounts payable

 

27,929

 

(9,214

)

Deferred revenue

 

1,042

 

(2,919

)

Accrued liabilities

 

(1,416

)

(63,185

)

Other, net

 

5,406

 

9,417

 

Net Cash Provided from Operating Activities from Continuing Operations

 

119,239

 

69,204

 

 

 

 

 

 

 

Cash Flows from Investing Activities from Continuing Operations:

 

 

 

 

 

Property additions

 

(105,292

)

(50,470

)

Sale of equipment and other assets

 

1,558

 

2,756

 

Acquisition of The ServiceMaster Company

 

(2,219

)

(1,482

)

Other business acquisitions, net of cash acquired

 

(52,488

)

(20,730

)

Notes receivable, financial investments and securities, net

 

20,954

 

8,032

 

Net Cash Used for Investing Activities from Continuing Operations

 

(137,487

)

(61,894

)

 

 

 

 

 

 

Cash Flows from Financing Activities from Continuing Operations:

 

 

 

 

 

Borrowings of debt

 

15,000

 

 

Payments of debt

 

(49,797

)

(201,371

)

Debt issuance costs paid

 

(30

)

(410

)

Net Cash Used for Financing Activities from Continuing Operations

 

(34,827

)

(201,781

)

 

 

 

 

 

 

Cash Flows from Discontinued Operations:

 

 

 

 

 

Cash used for operating activities

 

(3,348

)

(2,329

)

Cash used for investing activities

 

 

(914

)

Net Cash Used for Discontinued Operations

 

(3,348

)

(3,243

)

 

 

 

 

 

 

Cash Decrease During the Period

 

(56,423

)

(197,714

)

 

 

 

 

 

 

Cash and Cash Equivalents at End of Period

 

$

197,040

 

$

207,873

 

 

See accompanying Notes to the Condensed Consolidated Financial Statements

 

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THE SERVICEMASTER COMPANY

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

 

Note 1. Basis of Presentation

 

The ServiceMaster Company is a national company serving both residential and commercial customers. Its products and services include lawn care, landscape maintenance, termite and pest control, home service contracts, cleaning and disaster restoration, house cleaning, furniture repair and home inspection. ServiceMaster provides these services through a network of company-owned locations and franchise licenses operating under the following leading brands: TruGreen, TruGreen LandCare, Terminix, American Home Shield, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec. ServiceMaster is organized into six principal reportable segments: TruGreen LawnCare, TruGreen LandCare, Terminix, American Home Shield, ServiceMaster Clean and Other Operations and Headquarters.

 

The condensed consolidated financial statements include the accounts of The ServiceMaster Company and its majority owned subsidiary partnerships, limited liability companies and corporations, collectively referred to as “ServiceMaster”, the “Company”, “we”, “us” or “our”.

 

The condensed consolidated financial statements have been prepared by the Company in accordance with generally accepted accounting principles in the United States (“GAAP”) and pursuant to the rules and regulations of the Securities and Exchange Commission (“SEC”). The Company recommends that the quarterly condensed consolidated financial statements be read in conjunction with the consolidated financial statements and the notes thereto included in the Company’s Annual Report on Form 10-K filed with the SEC for the year ended December 31, 2009. The condensed consolidated financial statements reflect all adjustments which are, in the opinion of management, necessary for the fair presentation of the financial position, results of operations and cash flows for the interim periods presented. All intercompany transactions and balances have been eliminated in consolidation. The results of operations for any interim period are not necessarily indicative of the results which might be achieved for a full year.

 

On March 18, 2007, ServiceMaster entered into an Agreement and Plan of Merger (the “Merger Agreement”) with ServiceMaster Global Holdings, Inc. (formerly CDRSVM Topco, Inc.) (“Holdings”) and CDRSVM Acquisition Co., Inc., an indirect wholly owned subsidiary of Holdings (“Acquisition Co.”). The Merger Agreement provided that, upon the terms and subject to the conditions set forth in the Merger Agreement, Acquisition Co. would merge with and into ServiceMaster, with ServiceMaster as the surviving corporation (the “Merger”).

 

On July 24, 2007 (the “Closing Date”), the Merger was completed, and, immediately following the completion of the Merger, all of the outstanding capital stock of Holdings, the ultimate parent company of ServiceMaster, was owned by investment funds sponsored by, or affiliated with, Clayton, Dubilier & Rice, Inc. (now operated as Clayton, Dubilier & Rice, LLC, “CD&R”), Citigroup Private Equity LP (together with its affiliate, Citigroup Alternative Investments LLC, “Citigroup”), BAS Capital Funding Corporation (“BAS”) and J.P. Morgan Ventures Corporation (“JP Morgan”) (collectively, the “Equity Sponsors”).

 

Equity contributions totaling $1,431.1 million from the Equity Sponsors, together with (i) borrowings under a new $1,150.0 million senior unsecured interim loan facility (“Interim Loan Facility”), (ii) borrowings under a new $2,650.0 million senior secured term loan facility and (iii) cash on hand at ServiceMaster, were used, among other things, to finance the aggregate merger consideration, to make payments in satisfaction of other equity-based interests in ServiceMaster under the Merger Agreement, to settle existing interest rate swaps, to redeem or provide for the repayment of certain of the Company’s existing indebtedness and to pay related transaction fees and expenses. In addition, letters of credit issued under a new $150.0 million pre-funded letter of credit facility (together with the senior secured term loan facility, the “Term Facilities”) were used to replace and/or secure letters of credit previously issued under a ServiceMaster credit facility that was terminated as of the Closing Date. On the Closing Date, the Company also entered into, but did not then draw under, a new $500.0 million senior secured revolving credit facility (the “Revolving Credit Facility”).

 

The Interim Loan Facility matured on July 24, 2008. On the maturity date, outstanding amounts under the Interim Loan Facility were converted on a one-to-one basis into 10.75%/11.50% senior toggle notes maturing in 2015 (the “Permanent Notes”). The Permanent Notes were issued pursuant to a refinancing indenture. In connection with the issuance of the Permanent Notes, ServiceMaster entered into a registration rights agreement (the “Registration Rights Agreement”), pursuant to which ServiceMaster filed with the Securities and Exchange Commission (“SEC”) a registration statement with respect to the resale of the Permanent Notes, which was declared effective on January 16, 2009. ServiceMaster deregistered the Permanent Notes in accordance with the terms of the Registration Rights Agreement, and the effectiveness of the registration statement was terminated, on November 19, 2009.

 

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Note 2. Significant Accounting Policies

 

The Company’s significant accounting policies are included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2009. The following selected accounting policies should be read in conjunction with that Annual Report on Form 10-K.

 

Revenues from lawn care and pest control services, as well as liquid and fumigation termite applications, are recognized as the services are provided. Revenues from landscaping services are recognized as they are earned based upon contractual arrangements or when services are performed for non-contractual arrangements. The Company eradicates termites through the use of non-baiting methods (e.g., fumigation or liquid treatments) and baiting systems. Termite services using baiting systems, termite inspection and protection contracts, as well as home service contracts, are frequently sold through annual contracts for a one-time, upfront payment. Direct costs of these contracts (service costs for termite contracts and claim costs for home service contracts) are expensed as incurred. The Company recognizes revenue over the life of these contracts in proportion to the expected direct costs. Those costs bear a direct relationship to the fulfillment of the Company’s obligations under the contracts and are representative of the relative value provided to the customer (proportional performance method). The Company regularly reviews its estimates of direct costs for its termite bait and home service contracts and adjusts the estimates when appropriate. Revenue from trade name licensing arrangements is recognized when earned.

 

The Company has franchise agreements in its TruGreen LawnCare, Terminix, ServiceMaster Clean, AmeriSpec, Furniture Medic and Merry Maids businesses. Franchise revenue (which in the aggregate represents approximately four percent of consolidated revenue from continuing operations) consists principally of continuing monthly fees based upon the franchisee’s customer level revenue. Monthly fee revenue is recognized when the related customer level revenue is reported by the franchisee and collectability is reasonably assured. Franchise revenue also includes initial fees resulting from the sale of a franchise. These fees are fixed and are recognized as revenue when collectability is reasonably assured and all material services or conditions relating to the sale have been substantially performed. Total profits from the franchised operations were $17.3 million and $51.9 million for the three and nine months ended September 30, 2010, respectively, and $20.3 million and $49.9 million for the three and nine months ended September 30, 2009, respectively. Consolidated operating income from continuing operations was $116.7 million and $199.8 million for the three and nine months ended September 30, 2010, respectively, and $94.8 million and $241.5 million for the three and nine months ended September 30, 2009, respectively. The Company evaluates the performance of its franchise businesses based primarily on operating profit before corporate general and administrative expenses, interest expense and amortization of intangible assets. The portion of total franchise fee income related to initial fees received from the sale of franchises was immaterial to the Company’s condensed consolidated financial statements for all periods.

 

The Company had $452.8 million and $449.7 million of deferred revenue at September 30, 2010 and December 31, 2009, respectively. Deferred revenue consists primarily of payments received for annual contracts relating to home service contracts, termite baiting, termite inspection, pest control and lawn care services.

 

Customer acquisition costs, which are incremental and direct costs of obtaining a customer, are deferred and amortized over the life of the related contract in proportion to revenue recognized. These costs include sales commissions and direct selling costs which can be shown to have resulted in a successful sale.

 

TruGreen LawnCare has significant seasonality in its business. In the winter and spring, this business sells a series of lawn applications to customers which are rendered primarily in March through October (the production season). This business incurs incremental selling expenses at the beginning of the year that directly relate to successful sales for which the revenues are recognized in later quarters. On an interim basis, TruGreen LawnCare defers these incremental selling expenses, pre-season advertising costs and annual repairs and maintenance procedures that are performed primarily in the first quarter. These costs are deferred and recognized in proportion to the contract revenue over the production season and are not deferred beyond the calendar year-end. Other business segments of the Company also defer, on an interim basis, advertising costs incurred early in the year. These pre-season costs are deferred and recognized approximately in proportion to revenue over the balance of the year and are not deferred beyond the fiscal year-end.

 

The cost of direct-response advertising at Terminix and TruGreen LawnCare, consisting primarily of direct-mail promotions, is capitalized and amortized over its expected period of future benefits.

 

The preparation of the condensed consolidated financial statements requires management to make certain estimates and assumptions required under GAAP which may differ from actual results. Disclosures in the Company’s Annual Report on Form 10-K for the year ended December 31, 2009 presented the significant areas that require the use of management’s estimates and discussed how management formed its judgments. The areas discussed included revenue recognition; the allowance for uncollectible receivables; accruals for self-insured retention limits related to medical, workers’ compensation, auto and general liability insurance

 

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claims; accruals for home service contracts and termite damage claims; the possible outcome of outstanding litigation; accruals for income tax liabilities, as well as deferred tax accounts; the deferral and amortization of customer acquisition costs; useful lives for depreciation and amortization expense; the valuation of marketable securities; and the valuation of tangible and intangible assets.

 

Note 3. Restructuring and Merger Related Charges

 

The Company incurred restructuring and Merger related charges of $1.7 million ($1.0 million, net of tax) and $9.8 million ($6.0 million, net of tax) for the three and nine months ended September 30, 2010, respectively, and $8.5 million ($5.6 million, net of tax) and $22.9 million ($14.4 million, net of tax) for the three and nine months ended September 30, 2009, respectively. Restructuring and Merger related charges were comprised of the following:

 

 

 

Three months ended

 

Nine months ended

 

 

 

September 30,

 

September 30,

 

(In thousands)

 

2010

 

2009

 

2010

 

2009

 

TruGreen LawnCare reorganization and restructuring(1)

 

$

695

 

$

5,951

 

$

6,657

 

$

5,951

 

Information technology outsourcing(2)

 

 

 

 

9,461

 

Terminix branch optimization(3)

 

 

 

 

3,219

 

Merger related charges(4)

 

44

 

786

 

1,180

 

2,234

 

Other(5)

 

951

 

1,761

 

1,944

 

1,994

 

Total restructuring and Merger related charges

 

$

1,690

 

$

8,498

 

$

9,781

 

$

22,859

 

 


(1)                                   Represents restructuring charges related to a reorganization of field leadership and a restructuring of branch operations. For the three months ended September 30, 2010, these costs included consulting fees of $0.7 million. For the nine months ended September 30, 2010, these costs included consulting fees of $4.5 million and severance, lease termination and other costs of $2.2 million. For the three and nine months ended September 30, 2009, these costs included consulting fees of $4.1 million and severance, lease termination and other costs of $1.9 million.

 

(2)                                   On December 11, 2008, the Company entered into an agreement with International Business Machines Corporation (“IBM”) pursuant to which IBM provides information technology operations and applications development services to the Company. These services were phased in during the first half of 2009. For the nine months ended September 30, 2009, these costs included transition fees paid to IBM of $7.2 million, employee retention and severance costs of $1.3 million and consulting and other costs of $1.0 million.

 

(3)                                   Represents restructuring charges related to a branch optimization project. For the nine months ended September 30, 2009, these costs included lease termination costs of $2.8 million and severance costs of $0.4 million.

 

(4)                                   Includes severance, retention, legal fees and other costs associated with the Merger.

 

(5)                                   For the three and nine months ended September 30, 2010, these costs included adjustments to lease termination reserves related to previous restructuring initiatives of $1.2 million and $1.7 million, respectively, and consulting and other (credits) costs of ($0.2) million and $0.2 million, respectively. For the three and nine months ended September 30, 2009, these costs included adjustments to lease termination reserves related to previous restructuring initiatives of $0.4 million and consulting and other costs of $1.4 million and $1.6 million, respectively.

 

The pretax charges discussed above are reported in the “Restructuring and Merger related charges” line in the condensed consolidated statement of operations.

 

A reconciliation of the beginning and ending balances of accrued restructuring and Merger related charges, which are included in Accrued Liabilities — Other on the condensed consolidated statements of financial position, is presented as follows:

 

(In thousands)

 

Accrued Restructuring
and Merger Related
Charges

 

Balance at December 31, 2009

 

$

12,083

 

Costs incurred

 

9,781

 

Costs paid or otherwise settled

 

(17,085

)

Balance at September 30, 2010

 

$

4,779

 

 

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Note 4. Commitments and Contingencies

 

A portion of the Company’s vehicle fleet and some equipment are leased through operating leases. The lease terms are non-cancelable for the first twelve-month term, and then are month-to-month, cancelable at the Company’s option. There are residual value guarantees by the Company (ranging from 70 percent to 84 percent of the estimated terminal value at the inception of the lease depending on the agreement) relative to these vehicles and equipment, which historically have not resulted in significant net payments to the lessors. The fair value of the assets under all of the fleet and equipment leases is expected to substantially mitigate the Company’s guarantee obligations under the agreements. At September 30, 2010, the Company’s residual value guarantees related to the leased assets totaled $59.2 million for which the Company has recorded a liability for the estimated fair value of these guarantees of approximately $1.3 million in the condensed consolidated statement of financial position.

 

Prior to the Merger, the Company maintained lease facilities with banks totaling $65.2 million, which provided for the financing of branch properties to be leased by the Company. In connection with the closing of the Merger, the Company amended these leases effective July 24, 2007. Among the modifications, the Company extended the lease terms through July 24, 2010 and made a $22.0 million investment in the lease facilities. In July 2010, the Company purchased the properties for $65.2 million. The Company’s $22.0 million investment in the lease facilities was returned to the Company upon purchase, resulting in a net cash payment of $43.2 million. In the third quarter of 2009, the Company determined that it was probable that the fair value of the real properties under operating leases would be below the total amount funded under the lease facilities at the end of the lease term. The Company’s estimate of this shortfall was $15.9 million, which was expensed over the remainder of the lease term. The Company recorded charges of $1.4 million and $10.4 million in the three and nine months ended September 30, 2010, respectively, and $2.7 million for the three and nine months ended September 30, 2009 related to this shortfall.

 

The Company carries insurance policies on insurable risks at levels that it believes to be appropriate, including workers’ compensation, auto and general liability risks. The Company purchases insurance policies from third party insurance carriers, which typically incorporate significant deductibles or self-insured retentions. The Company is responsible for all claims that fall below the retention limits. As of September 30, 2010 and December 31, 2009, the Company had accrued self-insured claims of $128.3 million and $131.3 million, respectively, which are included in Accrued Liabilities — Self-insured claims and related expenses and Other long-term obligations on the condensed consolidated statements of financial position. During the nine months ended September 30, 2010 and 2009, the Company recorded provisions for uninsured claims totaling $26.2 million and $27.2 million, respectively, and the Company paid claims totaling $29.2 million and $34.7 million, respectively. In determining the Company’s accrual for self-insured claims, the Company uses historical claims experience to establish both the current year accrual and the underlying provision for future losses. This actuarially determined provision and related accrual includes known claims, as well as incurred but not reported claims. The Company adjusts its estimate of accrued self-insured claims when required to reflect changes based on factors such as changes in health care costs, accident frequency and claim severity.

 

Accruals for home service contract claims in the American Home Shield business are made based on the Company’s claims experience and actuarial projections. Termite damage claim accruals are recorded based on both the historical rates of claims incurred within a contract year and the cost per claim. Current activity could differ causing a change in estimates. The Company has certain liabilities with respect to existing or potential claims, lawsuits and other proceedings. The Company accrues for these liabilities when it is probable that future costs will be incurred and such costs can be reasonably estimated. Any resulting adjustments, which could be material, are recorded in the period the adjustments are identified.

 

As part of the American Residential Services and American Mechanical Services sale agreements in 2006, the Company continues to be obligated to third parties with respect to operating leases for which the Company has been released as being the primary obligor, as well as certain real estate leased and operated by the buyers. The Company’s obligations under these agreements may be limited in terms of time and or amount, and in some cases, the Company may have recourse against the buyers for potential future payments made by the Company. At the present time, the Company does not believe it is probable that the buyers will default on their obligations subject to guarantee. The fair value of the Company’s obligations related to these guarantees is not significant and no liability has been recorded.

 

In the ordinary course of conducting business activities, the Company and its subsidiaries become involved in judicial, administrative and regulatory proceedings involving both private parties and governmental authorities. These proceedings include, on an individual, collective and class action basis, regulatory, insured and uninsured employment, general, and commercial liability actions and environmental proceedings. Additionally, the Company has entered into settlement agreements in certain cases, including putative class actions, which are subject to court approval. If one or more of these settlements are not finally approved, the Company could have additional or different exposure. The enactment of new federal or state legislation or the promulgation of new regulation or interpretation at any level of government may also expose the Company to potential new liabilities or costs, or may require the Company to modify its business model or business practices. At this time, the Company does not expect any of these proceedings or changes in law to have a material effect on its financial position, results of operations or cash flows; however, the Company can give

 

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no assurance that the results of any such proceedings may not be material to its financial position, results of operations and cash flows for any period in which costs, if any, are recognized.

 

Note 5. Goodwill and Intangible Assets

 

In accordance with applicable accounting standards, goodwill and intangible assets that are not amortized are subject to assessment for impairment by applying a fair-value based test on an annual basis or more frequently if circumstances indicate a potential impairment. The Company’s annual assessment date is October 1. There were no goodwill or trade name impairment charges in the three months ended September 30, 2010. The results for the nine months ended September 30, 2010 include a non-cash impairment charge of $46.9 million to reduce the carrying value of goodwill and trade names as a result of the Company’s interim impairment testing of goodwill and indefinite-lived intangible assets. There were no goodwill or trade name impairment charges in the three and nine months ended September 30, 2009.

 

Based on the results of operations at TruGreen LandCare in the first six months of 2010 and the revised outlook for the remainder of 2010, the Company concluded there was an impairment indicator requiring the performance of an interim goodwill impairment test for the TruGreen LandCare reporting unit as of June 30, 2010. The first step of the goodwill impairment test involves a comparison of the estimated fair value of the reporting unit to its carrying amount, including goodwill. In performing the first step, the Company determined the fair value of the TruGreen LandCare reporting unit using a combination of a discounted cash flow analysis, a market-based comparable approach and a market-based transaction approach. Based on the results of the step one analysis, the Company determined that the carrying value of the TruGreen LandCare reporting unit exceeded its fair value, indicating that goodwill was potentially impaired. As a result, the Company completed the second step of the goodwill impairment test which involves calculating the implied fair value of the reporting unit’s goodwill by allocating the fair value of the reporting unit to all assets and liabilities other than goodwill and comparing it to the carrying amount of goodwill. The Company determined that the implied fair value of goodwill was less than the carrying value for TruGreen LandCare by $43.0 million, which was recorded as a goodwill impairment charge in the second quarter of 2010. As of June 30 and September 30, 2010, there was no remaining goodwill at TruGreen LandCare.

 

As a result of the aforementioned goodwill impairment indicators and in accordance with applicable accounting standards, the Company performed an impairment analysis on its indefinite lived intangible asset related to TruGreen LandCare’s trade name to determine its fair value as of June 30, 2010. Based on the lower projected cash flows for TruGreen LandCare as discussed above, the Company determined the fair value attributable to the indefinite lived intangible asset was less than the carrying value for TruGreen LandCare by $3.9 million, which was recorded as a trade name impairment in the second quarter of 2010.

 

The Company determined that there were no additional impairment indicators for goodwill or other indefinite lived intangible assets as of September 30, 2010.

 

The table below summarizes the goodwill balances by segment for continuing operations:

 

(In thousands)

 

TruGreen
LawnCare

 

TruGreen
LandCare

 

Terminix

 

American
Home
Shield

 

ServiceMaster
Clean

 

Other
Operations &
Headquarters

 

Total

 

Balance at Dec. 31, 2009

 

$

1,178,436

 

$

43,901

 

$

1,361,698

 

$

348,010

 

$

135,713

 

$

51,996

 

$

3,119,754

 

Impairment charge

 

 

(42,984

)

 

 

 

 

(42,984

)

Acquisitions

 

11,786

 

 

31,762

 

 

 

1,214

 

44,762

 

Other(1)

 

(393

)

(917

)

(483

)

(190

)

11

 

(76

)

(2,048

)

Balance at Sept. 30, 2010

 

$

1,189,829

 

$

 

$

1,392,977

 

$

347,820

 

$

135,724

 

$

53,134

 

$

3,119,484

 

 


(1)                                  Reflects the impact of the amortization of tax deductible goodwill and foreign exchange rate changes.

 

The accumulated impairment losses as of September 30, 2010 were $43.0 million associated with our TruGreen LandCare segment. There were no accumulated impairment losses as of December 31, 2009.

 

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The table below summarizes the other intangible asset balances for continuing operations:

 

 

 

As of
September 30, 2010

 

As of
December 31, 2009

 

(In thousands)

 

Gross

 

Accumulated
Amortization

 

Net

 

Gross

 

Accumulated
Amortization

 

Net

 

Trade names(1)

 

$

2,375,787

 

$

 

$

2,375,787

 

$

2,380,100

 

$

 

$

2,380,100

 

Customer relationships

 

682,618

 

(451,487

)

231,131

 

669,581

 

(352,605

)

316,976

 

Franchise agreements

 

88,000

 

(33,058

)

54,942

 

88,000

 

(26,418

)

61,582

 

Other

 

54,690

 

(27,290

)

27,400

 

49,630

 

(21,051

)

28,579

 

Total

 

$

3,201,095

 

$

(511,835

)

$

2,689,260

 

$

3,187,311

 

$

(400,074

)

$

2,787,237

 

 


(1)           Not subject to amortization. Reflects the $3.9 million trade name impairment at TruGreen LandCare discussed above and the impact of the amortization of tax deductible goodwill at TruGreen LandCare, which is applied to the trade name balance beginning July 1, 2010.

 

Note 6. Stock-Based Compensation

 

For the three and nine months ended September 30, 2010, the Company recognized stock-based compensation expense of $2.5 million ($1.5 million, net of tax) and $6.9 million ($4.3 million, net of tax), respectively. For the three and nine months ended September 30, 2009, the Company recognized stock-based compensation expense of $2.1 million ($1.7 million, net of tax) and $6.0 million ($4.1 million, net of tax), respectively. As of September 30, 2010, there was $21.1 million of total unrecognized compensation cost related to non-vested stock options and restricted share units (“RSUs”) granted by Holdings under the ServiceMaster Global Holdings, Inc. Stock Incentive Plan (the “MSIP”). These remaining costs are expected to be recognized over a weighted-average period of 2.2 years.

 

As of September 24, 2010, the board of directors and stockholders of Holdings approved an amendment to the MSIP. The amendment to the MSIP increased by 800,000 the maximum number of shares of Holdings’ common stock available for issuance thereunder, to 13,845,000, and provides for the award of RSUs under the MSIP.

 

In addition, on September 24, 2010, the compensation committee of the Holdings board of directors approved an employee restricted stock unit agreement to be used when awards of RSUs are made under the MSIP and granted 735,000 RSU awards to certain senior executives of ServiceMaster. The RSUs had a grant-date fair value of $10 per unit and will vest in three equal annual installments, subject to an employee’s continued employment. Upon vesting, each RSU will be converted into one share of Holdings’ common stock.

 

On September 7, 2010, ServiceMaster announced the retirement of its Chief Executive Officer (“CEO”) with a targeted retirement date of December 31, 2010, or such earlier or later date as a successor CEO is appointed. On September 8, 2010, in connection with the CEO’s retirement, Holdings extended the option period on the CEO’s vested standalone options to three years following his departure date. This extension of the option period is considered a stock option modification resulting in additional stock compensation expense of $0.5 million, of which $0.3 million was recorded in the third quarter of 2010.

 

Note 7. Supplemental Cash Flow Information

 

Supplemental information relating to the condensed consolidated statement of cash flows for the nine months ended September 30, 2010 and 2009 is presented in the following table:

 

 

 

 

 

 

 

 

Nine months ended

 

 

 

September 30,

 

(In thousands)

 

2010

 

2009

 

Cash paid for or (received from):

 

 

 

 

 

Interest expense

 

$

238,727

 

$

266,943

 

Interest and dividend income

 

(3,997

)

(5,193

)

Income taxes, net of refunds

 

12,139

 

1,457

 

 

 

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Note 8. Comprehensive Income

 

Total comprehensive income (loss) was $6.7 million and ($19.6) million for the three and nine months ended September 30, 2010 and $24.5 million and $66.2 million for the three and nine months ended September 30, 2009, respectively. Total comprehensive income primarily includes net income (loss), unrealized gain (loss) on marketable securities, unrealized gain (loss) on derivative instruments and the effect of foreign currency translation.

 

Note 9. Receivable Sales

 

The Company has entered into an accounts receivable securitization arrangement under which TruGreen LawnCare and Terminix may sell certain eligible trade accounts receivable to ServiceMaster Funding Company LLC (“Funding”), the Company’s wholly owned, bankruptcy-remote subsidiary, which is consolidated for financial reporting purposes. Funding, in turn, may transfer, on a revolving basis, an undivided percentage ownership interest of up to $50.0 million in the pool of accounts receivable to one or both of the unrelated purchasers who are parties to the accounts receivable securitization arrangement (“Purchasers”). The amount of the eligible receivables varies during the year based on seasonality of the businesses and could, at times, limit the amount available to the Company from the sale of these interests.

 

During the nine months ended September 30, 2010, there were no transfers of interests in the pool of trade accounts receivables to Purchasers under this arrangement. As of September 30, 2010 and December 31, 2009, the Company had $10.0 million outstanding under the arrangement and, as of September 30, 2010, had $40.0 million of remaining capacity available under the trade accounts receivable securitization arrangement.

 

The accounts receivable securitization arrangement is a 364-day facility that is renewable annually at the option of Funding, with a final termination date of July 17, 2012. Only one of the Purchasers is required to purchase interests under the arrangement. If this Purchaser were to exercise its right to terminate its participation in the arrangement, which it may do in the third quarter of each year, the amount of cash available to the Company under this agreement may be reduced or eliminated. As part of the annual renewal of the facility, which last occurred on July 20, 2010, this Purchaser agreed to continue its participation in the arrangement at least through July 19, 2011.

 

The Company has recorded its obligation to repay the third party for its interest in the pool of receivables as long-term debt in the condensed consolidated financial statements. The interest rates applicable to the Company’s obligation are based on a fluctuating rate of interest based on the third party Purchaser’s pooled commercial paper rate (0.36% at September 30, 2010). In addition, the Company pays usage fees on its obligations and commitment fees on undrawn amounts committed by the Purchasers. All obligations under the accounts receivable securitization arrangement must be repaid by July 17, 2012, the final termination date of the arrangement.

 

Note 10. Cash and Marketable Securities

 

Cash, money market funds and certificates of deposits, with maturities of three months or less when purchased, are included in the condensed consolidated statement of financial position caption “Cash and cash equivalents”. As of September 30, 2010 and December 31, 2009, the Company’s investments consist primarily of domestic publicly traded debt and certificates of deposit totaling $102.0 million and $93.9 million, respectively, and common equity securities of $37.7 million and $38.3 million, respectively.

 

The aggregate market value of the Company’s short-term and long-term investments in debt and equity securities was $139.7 million and $132.2 million, and the aggregate cost basis was $131.4 million and $126.7 million at September 30, 2010 and December 31, 2009, respectively.

 

As of September 30, 2010 and December 31, 2009, $296.0 million and $256.5 million, respectively, of the cash and short- and long-term marketable securities balance are associated with regulatory requirements at American Home Shield and for other purposes. American Home Shield’s investment portfolio has been invested in a combination of high quality, short duration fixed income securities and equities.

 

Gains and losses on sales of investments, as determined on a specific identification basis, are included in investment income in the period they are realized. The Company periodically reviews its portfolio of investments to determine whether there has been an other than temporary decline in the value of the investments from factors such as deterioration in the financial condition of the issuer or the market(s) in which the issuer competes. The table below summarizes gross realized gains and gross realized losses, each resulting from sales of available-for-sale securities, and impairment charges due to other than temporary declines in the value of certain investments.

 

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Three months ended
September 30,

 

Nine months ended
September 30,

 

(In thousands)

 

2010

 

2009

 

2010

 

2009

 

Gross realized gains, pre-tax

 

$

988

 

$

1,250

 

$

2,089

 

$

2,812

 

Gross realized gains, net of tax

 

605

 

770

 

1,279

 

1,732

 

 

 

 

 

 

 

 

 

 

 

Gross realized losses, pre-tax

 

(52

)

(137

)

(178

)

(1,490

)

Gross realized losses, net of tax

 

(32

)

(84

)

(109

)

(918

)

 

 

 

 

 

 

 

 

 

 

Impairment charges, pre-tax

 

 

 

 

(5,854

)

Impairment charges, net of tax

 

 

 

 

(3,606

)

 

The table below summarizes unrealized gains and losses in the investment portfolio.

 

(In thousands)

 

As of
September 30,
2010

 

As of
December 31,
2009

 

Unrealized gains

 

$

10,363

 

$

7,674

 

Unrealized losses

 

(2,099

)

(2,226

)

Portion of unrealized losses which had been in a loss position for more than one year

 

(189

)

(739

)

Aggregate fair value of the investments with unrealized losses

 

4,290

 

26,837

 

 

Note 11. Long-Term Debt

 

Long-term debt at September 30, 2010 and December 31, 2009 is summarized in the following table:

 

(In thousands)

 

As of
September 30,
2010

 

As of
December 31,
2009

 

Senior secured term loan facility maturing in 2014

 

$

2,563,875

 

$

2,583,750

 

10.75% /11.50% senior toggle notes maturing in 2015

 

1,061,000

 

1,061,000

 

Revolving credit facility maturing in 2013

 

 

 

7.10% notes maturing in 2018(1)

 

65,068

 

63,624

 

7.45% notes maturing in 2027(1)

 

149,887

 

147,885

 

7.25% notes maturing in 2038(1)

 

60,431

 

59,824

 

Other

 

56,957

 

58,861

 

Less current portion

 

(50,316

)

(64,395

)

Total long-term debt

 

$

3,906,902

 

$

3,910,549

 

 


(1)           The increase in the balance from December 31, 2009 to September 30, 2010 reflects the amortization of fair value adjustments related to purchase accounting, which effectively increases the stated coupon interest rates.

 

The Company had $34.5 million and $70.2 million of accrued interest at September 30, 2010 and December 31, 2009, respectively. Accrued interest is included in Accrued Liabilities — Other on the condensed consolidated statements of financial position.

 

In June 2010, the Company entered into two, two-year interest rate swap agreements effective March 3, 2011. The total notional amount of the agreements was $250.0 million. Under the terms of the agreements, the Company will pay a weighted average fixed rate of interest of 1.70% on the $250.0 million notional amount and the Company will receive a floating rate of interest (based on the one month LIBOR) on the notional amount. Therefore, during the term of the swap agreements, the effective interest rate for $250.0 million of the term loans will be fixed at a rate of 1.70% plus the incremental borrowing margin described in Note 14 in the Company’s Annual Report on Form 10-K for the year ended December 31, 2009.

 

In June 2010, the Company entered into two, two-year interest rate swap agreements effective September 1, 2011. The total notional amount of the agreements was $200.0 million. Under the terms of the agreements, the Company will pay a weighted average fixed rate of interest of 2.22% on the $200.0 million notional amount and the Company will receive a floating rate of interest (based on the one month LIBOR) on the notional amount. Therefore, during the term of the swap agreements, the effective interest rate for $200.0 million of the term loans will be fixed at a rate of 2.22% plus the incremental borrowing margin described in Note 14 in the Company’s Annual Report on Form 10-K for the year ended December 31, 2009.

 

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In accordance with accounting standards for derivative instruments and hedging activities, these interest rate swap agreements are classified as cash flow hedges and, as such, the hedging instruments are recorded on the balance sheet as either an asset or liability at fair value, with the effective portion of the changes in fair value attributable to the hedged risks recorded in other comprehensive income.

 

Note 12. Discontinued Operations

 

Reported “loss from discontinued operations, net of income taxes” for all periods presented includes the operating results of the sold businesses noted in the Company’s Annual Report on Form 10-K for the year ended December 31, 2009. The operating results of discontinued operations are as follows:

 

 

 

Three months ended
September 30,

 

Nine months ended
September 30,

 

(In thousands)

 

2010

 

2009

 

2010

 

2009

 

Operating Results:

 

 

 

 

 

 

 

 

 

Operating revenue

 

$

 

$

6

 

$

 

$

62

 

Operating loss

 

(227

)

(609

)

(1,171

)

(1,050

)

Loss from discontinued operations, before income taxes

 

(227

)

(609

)

(1,171

)

(1,050

)

Benefit from income taxes

 

(122

)

(213

)

(484

)

(384

)

Loss from discontinued operations, net of income taxes

 

$

(105

)

$

(396

)

$

(687

)

$

(666

)

 

The table below summarizes the activity for the nine months ended September 30, 2010 for the remaining liabilities from operations that were disposed of in years prior to 2010. The remaining obligations primarily relate to long-term self-insurance claims. The Company believes that the remaining reserves continue to be adequate and reasonable.

 

(In thousands)

 

As of
December 31,
2009

 

Cash Payments
or Other

 

Expense

 

As of
September 30,
2010

 

Remaining liabilities of discontinued operations:

 

 

 

 

 

 

 

 

 

ARS/AMS

 

$

2,921

 

$

(2,459

)

$

639

 

$

1,101

 

LandCare Construction

 

722

 

(85

)

11

 

648

 

LandCare utility line clearing business

 

911

 

(102

)

 

809

 

Certified Systems, Inc. and other

 

2,149

 

(207

)

1

 

1,943

 

InStar

 

248

 

(51

)

36

 

233

 

Total liabilities of discontinued operations

 

$

6,951

 

$

(2,904

)

$

687

 

$

4,734

 

 

Note 13. Income Taxes

 

The effective tax rates for the three and nine months ending September 30, 2010 are 89.0 percent and (37.6) percent, respectively. As required by ASC 740, we compute interim period income taxes by applying an anticipated annual effective tax rate to our year-to-date income or loss from continuing operations before income taxes, except for significant unusual or infrequently occurring items. Our estimated tax rate is adjusted each quarter in accordance with ASC 740. The computed effective rate for the three months ending September 30, 2010 is higher than the customary relationship between income tax expense and income from continuing operations before income taxes due to a change in our forecasted annual rate. The computed effective rate for the nine months ending September 30, 2010 is lower than the customary relationship between income tax expense and loss from continuing operations before income taxes primarily due to the Company incurring foreign and state tax expense despite anticipating a full year loss from continuing operations before income taxes.

 

At September 30, 2010 and December 31, 2009, the Company had $14.9 million and $15.4 million, respectively, of tax benefits primarily reflected in state tax returns that had not been recognized for financial reporting purposes (“unrecognized tax benefits”). The Company currently estimates that, as a result of pending tax settlements and expiration of statutes of limitations, the amount of unrecognized tax benefits could be reduced by approximately $9.3 million during the next 12 months.

 

Note 14. Business Segment Reporting

 

The business of the Company is conducted through six reportable segments: TruGreen LawnCare, TruGreen LandCare, Terminix, American Home Shield, ServiceMaster Clean and Other Operations and Headquarters.

 

In accordance with accounting standards for segments, the Company’s reportable segments are strategic business units that offer different services. The TruGreen LawnCare segment provides residential and commercial lawn care services. The TruGreen LandCare segment provides landscaping services primarily to commercial customers. The Terminix segment provides termite and pest control services to residential and commercial customers. The American Home Shield segment provides home service contracts to consumers that cover heating, ventilation, air conditioning, plumbing and other home systems and appliances. The ServiceMaster Clean segment provides residential and commercial disaster restoration and cleaning services primarily under the ServiceMaster and ServiceMaster Clean brand names, on-site furniture repair and restoration services primarily under the Furniture Medic brand name and home inspection services primarily under the AmeriSpec brand name. The Other Operations and Headquarters segment includes the franchised and Company-owned operations of Merry Maids, which provides house cleaning services. The Other Operations and Headquarters segment also includes The ServiceMaster Acceptance Company Limited Partnership (“SMAC”), our financing subsidiary exclusively dedicated to providing financing to our franchisees and retail customers of our operating units, and the Company’s headquarters operations, which provide various technology, marketing, finance, legal and other support services to the business units.

 

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In the second quarter of 2010, the Company revised its methodology for the allocation of general corporate overhead expenses to each reportable segment. The portion of general corporate support services previously allocated to each reportable segment is now reflected in the Other Operations and Headquarters segment. Under the revised method, allocations are limited to corporate support services incurred directly on behalf of each reportable segment. The operating income presented below for each reportable segment has been revised to reflect the new allocation methodology for all periods presented. The revision to the allocation methodology had no impact on reported operating revenue for each reportable segment or total operating income.

 

Segment information for continuing operations is presented below.

 

 

 

Three months ended

 

Nine months ended

 

 

 

September 30,

 

September 30,

 

(In thousands)

 

2010

 

2009

 

2010

 

2009

 

Operating Revenue:

 

 

 

 

 

 

 

 

 

TruGreen LawnCare

 

$

371,298

 

$

351,830

 

$

874,022

 

$

834,899

 

TruGreen LandCare

 

58,278

 

63,244

 

180,541

 

199,562

 

Terminix

 

295,172

 

272,598

 

889,482

 

843,134

 

American Home Shield

 

196,913

 

179,617

 

513,910

 

490,308

 

ServiceMaster Clean

 

34,041

 

32,132

 

98,337

 

92,869

 

Other Operations and Headquarters

 

21,558

 

21,093

 

63,438

 

62,961

 

Total Operating Revenue

 

$

977,260

 

$

920,514

 

$

2,619,730

 

$

2,523,733

 

Operating Income (Loss):(1),(2),(3)

 

 

 

 

 

 

 

 

 

TruGreen LawnCare

 

$

66,730

 

$

51,373

 

$

80,248

 

$

75,382

 

TruGreen LandCare

 

(5,138

)

27

 

(52,367

)

8,658

 

Terminix

 

44,979

 

37,490

 

166,714

 

152,778

 

American Home Shield

 

28,777

 

24,279

 

57,245

 

60,423

 

ServiceMaster Clean

 

13,464

 

12,549

 

38,708

 

36,673

 

Other Operations and Headquarters

 

(32,140

)

(30,878

)

(90,713

)

(92,391

)

Total Operating Income

 

$

116,672

 

$

94,840

 

$

199,835

 

$

241,523

 

 


(1)           Presented below is a reconciliation of segment operating income to income (loss) from continuing operations before income taxes.

 

 

 

Three months ended

 

Nine months ended

 

 

 

September 30,

 

September 30,

 

(In thousands)

 

2010

 

2009

 

2010

 

2009

 

Total Segment Operating Income

 

$

116,672

 

$

94,840

 

$

199,835

 

$

241,523

 

Non-operating expense (income):

 

 

 

 

 

 

 

 

 

Interest expense

 

71,267

 

74,216

 

217,117

 

225,538

 

Interest and net investment income

 

(3,989

)

(4,558

)

(7,487

)

(3,192

)

Gain on extinguishment of debt

 

 

 

 

(46,106

)

Other expense

 

209

 

176

 

556

 

555

 

Income (Loss) from Continuing Operations before Income Taxes

 

$

49,185

 

$

25,006

 

$

(10,351

)

$

64,728

 

 

(2)             As described in Note 5, includes a non-cash impairment charge of $46.9 million recorded in the second quarter of 2010 to reduce the carrying value of goodwill and trade names at TruGreen LandCare as a result of the Company’s interim impairment test of goodwill and indefinite-lived intangible assets.

 

(3)             Includes (i) restructuring charges related to a reorganization of field leadership and a restructuring of branch operations at TruGreen LawnCare, a branch optimization project at Terminix and information technology outsourcing at Other Operations and Headquarters and (ii) Merger related charges. Presented below is a summary of restructuring and Merger related charges (credits) by segment.

 

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Table of Contents

 

 

 

Three months ended

 

Nine months ended

 

 

 

September 30,

 

September 30,

 

(In thousands)

 

2010

 

2009

 

2010

 

2009

 

Restructuring and Merger related charges:

 

 

 

 

 

 

 

 

 

TruGreen LawnCare

 

$

695

 

$

5,951

 

$

6,657

 

$

5,951

 

TruGreen LandCare

 

127

 

184

 

785

 

133

 

Terminix

 

1,061

 

214

 

1,139

 

3,365

 

American Home Shield

 

 

30

 

(127

)

105

 

ServiceMaster Clean

 

61

 

 

61

 

 

Other Operations and Headquarters

 

(254

)

2,119

 

1,266

 

13,305

 

Total restructuring and Merger related charges

 

$

1,690

 

$

8,498

 

$

9,781

 

$

22,859

 

 

Note 15. Related Party Transactions

 

In connection with the Merger and the related transactions, the Company entered into a consulting agreement with CD&R under which CD&R provides the Company with on-going consulting and management advisory services in exchange for an annual management fee of $2.0 million, which is payable quarterly. On July 30, 2009, the consulting agreement was amended and the annual management fee payable under the consulting agreement with CD&R was increased from $2.0 million to $6.25 million in order to align our fee structure with current market rates. Under this agreement, the Company recorded a management fee of $1.6 million and $4.7 million for the three and nine months ended September 30, 2010, respectively, and $3.7 million and $4.7 million for the three and nine months ended September 30, 2009, respectively. The full year management fee was applied in 2009, and the incremental fees relating to the first three quarters of 2009 were recorded and paid to CD&R in the third quarter of 2009. The amended consulting agreement also provides that CD&R may receive additional fees in connection with certain subsequent financing and acquisition or disposition transactions.

 

In addition, in August 2009, the Company entered into consulting agreements with Citigroup, BAS and JPMorgan, each of which is an Equity Sponsor or an affiliate of an Equity Sponsor. Under the consulting agreements, Citigroup, BAS and JPMorgan each provide the Company with on-going consulting and management advisory services through September 30, 2016 or the earlier termination of the existing consulting agreement between the Company and CD&R. The Company pays annual management fees of $0.5 million, $0.5 million and $0.25 million to Citigroup, BAS and JPMorgan, respectively. The Company recorded consulting fees related to these agreements of $0.3 million and $0.9 million for the three and nine months ended September 30, 2010, respectively, and $0.9 million for the three and nine months ended September 30, 2009. The full year management fee was applied in 2009, and the incremental fees relating to the first three quarters of 2009 were recorded and paid to Citigroup, BAS and JPMorgan in the third quarter of 2009. On September 30, 2010, Citigroup transferred the management responsibility for, and its proprietary interests in, certain investment funds that own shares of common stock of Holdings to StepStone Group LLC (“StepStone”) and Lexington Partners Advisors LP. Citigroup also assigned its obligations and rights under the consulting agreement to StepStone, and beginning in the fourth quarter of 2010, the consulting fee otherwise payable to Citigroup will be paid to StepStone.

 

Between the Merger and September 30, 2010, Holdings has completed open market purchases totaling $65.0 million in face value of the Permanent Notes for a cost of $21.4 million. The debt acquired by Holdings has not been retired, and the Company has continued to pay interest in accordance with the terms of the debt. The Company recorded interest expense of $5.2 million for the nine months ended September 30, 2010 and 2009, respectively, related to the Permanent Notes held by Holdings. The Company made cash payments to Holdings of $7.0 million and $6.5 million during the nine months ended September 30, 2010 and 2009, respectively. Interest accrued by the Company and payable to Holdings as of September 30, 2010 and December 31, 2009 amounted to $1.4 million and $3.2 million, respectively.

 

Note 16. Newly Issued Accounting Statements and Positions

 

In September 2009, the Financial Accounting Standards Board (“FASB”) issued Accounting Standards Update (“ASU”) 2009-13, “Multiple-Deliverable Revenue Arrangements”, which amends the multiple-element arrangement guidance under ASC 605, “Revenue Recognition”. This standard amends the criteria for separating consideration received for products or services in multiple-deliverable arrangements. This standard establishes a selling price hierarchy for determining the selling price of a deliverable, eliminates the residual method of allocation, and requires that total arrangement consideration be allocated at the inception of the arrangement to all deliverables using the relative selling price method. In addition, this standard significantly expands required disclosures related to a vendor’s multiple-deliverable revenue arrangements. This standard is effective prospectively for revenue arrangements entered into or materially modified in fiscal years beginning on or after June 15, 2010 (calendar year 2011). The Company is currently evaluating the effect of this standard on its condensed consolidated financial statements.

 

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Table of Contents

 

In December 2009, the FASB issued ASU 2009-17, “Accounting by Enterprises Involved with Variable Interest Entities” (“ASU 2009-17”). ASU 2009-17 formally incorporates into the FASB Codification amendments to FASB Interpretation No. 46(R) made by Statement of Financial Accounting Standards (“SFAS”) 167 to require that a comprehensive qualitative analysis be performed to determine whether a holder of variable interests in a variable interest entity also has a controlling financial interest in that entity. In addition, the amendments require that the same type of analysis be applied to entities that were previously designated as qualifying special-purpose entities. This standard applies prospectively for fiscal years beginning on or after November 15, 2009. The Company adopted the required provisions of this standard during the first quarter of 2010. The adoption of this standard did not have a material impact on the Company’s condensed consolidated financial statements.

 

In January 2010, the FASB issued ASU 2010-06, “Improving Disclosures about Fair Value Measurements”, which amends ASC 820 to add new requirements for disclosures about transfers into and out of Level 1 and 2 measurements and separate disclosures about purchases, sales, issuances and settlements relating to Level 3 measurements. The ASU also clarifies existing fair value disclosure requirements about the level of disaggregation and about inputs and valuation techniques used to measure fair value. Further, the ASU amends guidance on employers’ disclosures about postretirement benefit plan assets under ASC 715 to require that disclosures be provided by classes of assets instead of by major categories of assets. This standard is effective for the first reporting period (including interim periods) beginning after December 15, 2009, except for the requirement to provide the Level 3 activity of purchases, sales, issuances, and settlements on a gross basis, which will be effective for fiscal years beginning after December 15, 2010, and for interim periods within those fiscal years. The Company applied the required provisions of this standard on the Company’s condensed consolidated financial statements during the first quarter of 2010 (see Note 17).

 

Note 17. Fair Value of Financial Instruments

 

The period end carrying amounts of receivables, accounts payable and accrued liabilities approximate fair value because of the short maturity of these instruments. The period end carrying amounts of long-term notes receivable approximate fair value as the effective interest rates for these instruments are comparable to market rates at period end. The period end carrying amounts of current and long-term marketable securities also approximate fair value, with unrealized gains and losses reported net-of-tax as a component of accumulated comprehensive income (loss), or, for certain unrealized losses, reported in interest and net investment income in the condensed consolidated statement of operations if the decline in value is other than temporary. The carrying amount of total debt was $3,957.2 million and $3,974.9 million and the estimated fair value was $3,903.5 million and $3,716.5 million at September 30, 2010 and December 31, 2009, respectively. The fair values of the Company’s financial instruments reflect the amounts that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date (exit price). The fair value estimates presented in this report are based on information available to the Company as of September 30, 2010 and December 31, 2009.

 

The Company has estimated the fair value of its financial instruments measured at fair value on a recurring basis using the market and income approaches. For investments in marketable securities, deferred compensation trust assets and derivative contracts, which are carried at their fair values, the Company’s fair value estimates incorporate quoted market prices, other observable inputs (for example, forward interest rates) and unobservable inputs (for example, forward commodity prices) at the balance sheet date.

 

Interest rate swap contracts are valued using forward interest rate curves obtained from third party market data providers. The fair value of each contract is the sum of the expected future settlements between the contract counterparties, discounted to present value. The expected future settlements are determined by comparing the contract interest rate to the expected forward interest rate as of each settlement date and applying the difference between the two rates to the notional amount of debt in the interest rate swap contracts.

 

Fuel swap contracts are valued using forward fuel price curves obtained from third party market data providers. The fair value of each contract is the sum of the expected future settlements between the contract counterparties, discounted to present value. The expected future settlements are determined by comparing the contract fuel price to the expected forward fuel price as of each settlement date and applying the difference between the contract and expected prices to the notional gallons in the fuel swap contracts.

 

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Table of Contents

 

The carrying amount and estimated fair value of the Company’s financial instruments that are recorded at fair value for the periods presented are as follows:

 

 

 

 

 

As of
September 30, 2010

 

As of
December 31, 2009

 

 

 

 

 

 

 

Estimated Fair Value Measurements

 

 

 

 

 

(In thousands)

 

Balance Sheet Locations

 

Carrying
Value

 

Quoted
Prices In
Active
Markets
(Level 1)

 

Significant
Other
Observable
Inputs
(Level 2)

 

Significant
Unobservable
Inputs
(Level 3)

 

Carrying
Value

 

Estimated
Fair Value

 

Financial Assets:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Deferred compensation trust assets

 

Long-term marketable securities

 

$

9,984

 

$

9,984

 

$

 

$

 

$

9,985

 

$

9,985

 

Investments in marketable securities

 

Marketable securities and Long-term marketable securities

 

129,661

 

45,798

 

83,863

 

 

122,201

 

122,201

 

Fuel swap contracts:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Current

 

Prepaid expenses and other assets

 

3,382

 

 

 

3,382

 

7,840

 

7,840

 

Noncurrent

 

Other assets

 

640

 

 

 

640

 

 

 

Total financial assets

 

 

 

$

143,667

 

$

55,782

 

$

83,863

 

$

4,022

 

$

140,026

 

$

140,026

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Financial Liabilities:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Fuel swap contracts:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Current

 

Other accrued liabilities

 

$

804

 

$

 

$

 

$

804

 

$

924

 

$

924

 

Noncurrent

 

Other long-term obligations

 

192

 

 

 

192

 

 

 

Interest rate swap contracts

 

Other long-term obligations

 

62,385

 

 

62,385

 

 

54,120

 

54,120

 

Total financial liabilities

 

 

 

$

63,381

 

$

 

$

62,385

 

$

996

 

$

55,044

 

$

55,044

 

 

A reconciliation of the beginning and ending fair values of financial instruments valued using significant unobservable inputs (Level 3) is presented as follows:

 

(In thousands)

 

Fuel Swap Contract
Assets (Liabilities)

 

Balance at December 31, 2009

 

$

6,916

 

Total gains (losses) (realized and unrealized)

 

 

 

Included in earnings(1)

 

4,154

 

Included in other comprehensive income

 

(3,890

)

Settlements, net

 

(4,154

)

Balance at September 30, 2010

 

$

3,026

 

 

(In thousands)

 

Fuel Swap Contract
Assets (Liabilities)

 

Balance at December 31, 2008

 

$

(24,924

)

Total gains (losses) (realized and unrealized)

 

 

 

Included in earnings(1)

 

(20,881

)

Included in other comprehensive income

 

24,584

 

Settlements, net

 

20,881

 

Balance at September 30, 2009

 

$

(340

)

 


(1)                                 Gains (losses) included in earnings are reported in cost of services rendered and products sold.

 

The Company uses derivative financial instruments to manage risks associated with changes in fuel prices and interest rates. The Company does not hold or issue derivative financial instruments for trading or speculative purposes. In designating its derivative financial instruments as hedging instruments under accounting standards for derivative instruments, the Company formally documents the relationship between the hedging instrument and the hedged item, as well as the risk management objective and strategy for the use of the hedging instrument. This documentation includes linking the derivatives to forecasted transactions. The Company assesses at the time a derivative contract is entered into, and at least quarterly thereafter, whether the derivative item is effective in offsetting the projected changes in cash flows of the associated forecasted transactions. All of the Company’s designated hedging instruments are classified as cash flow hedges.

 

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Table of Contents

 

The Company has historically hedged a significant portion of its annual fuel consumption of approximately 25 million gallons. The Company has also hedged the interest payments on a portion of its variable rate debt through the use of interest rate swap agreements. Substantially all of the Company’s fuel swap contracts and interest rate swap contracts are classified as cash flow hedges, and, as such, the hedging instruments are recorded on the condensed consolidated statement of financial position as either an asset or liability at fair value, with the effective portion of changes in the fair value attributable to the hedged risks recorded in other comprehensive income. Any change in the fair value of the hedging instrument resulting from ineffectiveness, as defined by accounting standards, is recognized in current period earnings. Cash flows related to fuel and interest rate derivatives are classified as operating activities in the condensed consolidated statement of cash flows.

 

The effect of derivative instruments on the condensed consolidated statement of operations and other comprehensive income for the nine months ended September 30, 2010 and 2009, respectively, is presented as follows:

 

(In thousands)

 

Effective Portion of
Loss Recognized in
Accumulated Other

 

Effective Portion of
Gain (Loss) Reclassified from
Accumulated Other

 

 

 

Derivatives designated as
Cash Flow Hedge

 

Comprehensive Income
(Loss)

 

Comprehensive Income
(Loss) into Income

 

Location of Gain (Loss)

 

Relationships

 

Nine months ended September 30, 2010

 

included in Income

 

 

 

 

 

 

 

 

 

Fuel swap contracts

 

$

(3,890

)

$

4,154

 

Cost of services rendered and products sold

 

Interest rate swap contracts

 

$

(8,265

)

$

(38,516

)

Interest expense

 

 

Derivatives designated as
Cash Flow Hedge

 

Effective Portion of
Gain (Loss) Recognized in
Accumulated Other
Comprehensive Income
(Loss)

 

Effective Portion of
Loss Reclassified from
Accumulated Other
Comprehensive Income
(Loss) into Income

 

Location of Gain (Loss)

 

Relationships

 

Nine months ended September 30, 2009

 

included in Income

 

 

 

 

 

 

 

 

 

Fuel swap contracts

 

$

24,584

 

$

(20,881

)

Cost of services rendered and products sold

 

Interest rate swap contracts

 

$

(2,752

)

$

(36,841

)

Interest expense

 

 

Ineffective portions of derivative instruments designated in accordance with accounting standards as cash flow hedge relationships were insignificant during the nine months ended September 30, 2010. As of September 30, 2010, the Company had fuel swap contracts to pay fixed prices for fuel with an aggregate notional amount of $78.2 million, maturing through 2012. Under the terms of its fuel swap contracts, the Company is required to post collateral in the event that the fair value of the contracts exceeds a certain agreed upon liability level and in other circumstances required by the counterparty. As of September 30, 2010, the Company had posted $5.0 million in letters of credit as collateral under its fuel hedging program, none of which were issued under the Company’s Revolving Credit Facility. As of September 30, 2010, the Company had interest rate swap contracts to pay fixed rates for interest on long-term debt with an aggregate notional amount of $1.430 billion, maturing through 2013.

 

The effective portion of the gain or loss on derivative instruments designated and qualifying as cash flow hedging instruments is recorded in other comprehensive income. These amounts are reclassified into earnings in the same period or periods during which the hedged forecasted debt interest settlement or the fuel settlement affects earnings. The amount expected to be reclassified into earnings during the next 12 months includes unrealized gains and losses related to open fuel hedges and interest rate swaps. Specifically, as the underlying forecasted transactions occur during the next 12 months, the hedging gains and losses in accumulated other comprehensive income expected to be recognized in earnings is a loss of $21.2 million, net of tax, at September 30, 2010. The amounts that are ultimately reclassified into earnings will be based on actual interest rates and fuel prices at the time the positions are settled and may differ materially from the amount noted above.

 

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Table of Contents

 

Note 18. Condensed Consolidating Financial Statements of The ServiceMaster Company and Subsidiaries

 

The following condensed consolidating financial statements of the Company and its subsidiaries have been prepared pursuant to Rule 3-10 of Regulation S-X. These condensed consolidating financial statements have been prepared from the Company’s financial information on the same basis of accounting as the condensed consolidated financial statements. Goodwill and other intangible assets have been allocated to all of the subsidiaries of the Company based on management’s estimates.

 

The payment obligations of the Company under the Permanent Notes are jointly and severally guaranteed on a senior unsecured basis by certain of the Company’s domestic subsidiaries excluding certain subsidiaries subject to regulatory requirements in various states (“Guarantors”). Each of the Guarantors is wholly owned, directly or indirectly, by the Company, and all guarantees are full and unconditional. All other subsidiaries of the Company, either directly or indirectly owned, do not guarantee the Permanent Notes (“Non-Guarantors”).

 

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Table of Contents

 

THE SERVICEMASTER COMPANY AND SUBSIDIARIES

Condensed Consolidating Statement of Operations

For the Three Months Ended September 30, 2010 (Unaudited)

(In thousands)

 

 

 

The

 

 

 

 

 

 

 

 

 

 

 

ServiceMaster

 

 

 

Non-

 

 

 

 

 

 

 

Company

 

Guarantors

 

Guarantors

 

Eliminations

 

Consolidated

 

Operating Revenue

 

$

 

$

758,593

 

$

224,864

 

$

(6,197

)

$

977,260

 

 

 

 

 

 

 

 

 

 

 

 

 

Operating Costs and Expenses:

 

 

 

 

 

 

 

 

 

 

 

Cost of services rendered and products sold

 

 

457,808

 

109,421

 

(5,993

)

561,236

 

Selling and administrative expenses

 

2,464

 

164,497

 

99,913

 

(80

)

266,794

 

Amortization expense

 

56

 

21,848

 

8,964

 

 

30,868

 

Restructuring and Merger related charges

 

44

 

1,944

 

(298

)

 

1,690

 

Total operating costs and expenses

 

2,564

 

646,097

 

218,000

 

(6,073

)

860,588

 

 

 

 

 

 

 

 

 

 

 

 

 

Operating (Loss) Income

 

(2,564

)

112,496

 

6,864

 

(124

)

116,672

 

 

 

 

 

 

 

 

 

 

 

 

 

Non-operating Expense (Income):

 

 

 

 

 

 

 

 

 

 

 

Interest expense (income)

 

48,752

 

26,097

 

(3,458

)

(124

)

71,267

 

Interest and net investment (income) loss

 

(825

)

2,164

 

(5,328

)

 

(3,989

)

Other expense

 

 

 

209

 

 

209

 

 

 

 

 

 

 

 

 

 

 

 

 

(Loss) Income from Continuing Operations before Income Taxes

 

(50,491

)

84,235

 

15,441

 

 

49,185

 

Provision for income taxes

 

2,567

 

22,454

 

18,769

 

 

43,790

 

 

 

 

 

 

 

 

 

 

 

 

 

(Loss) Income from Continuing Operations

 

(53,058

)

61,781

 

(3,328

)

 

5,395

 

Income (loss) from discontinued operations, net of income taxes

 

 

80

 

(185

)

 

(105

)

Equity in losses of subsidiaries (net of tax)

 

58,348

 

(8,864

)

 

(49,484

)

 

Net Income (Loss)

 

$

5,290

 

$

52,997

 

$

(3,513

)

$

(49,484

)

$

5,290

 

 

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Table of Contents

 

THE SERVICEMASTER COMPANY AND SUBSIDIARIES

Condensed Consolidating Statement of Operations

For the Three Months Ended September 30, 2009 (Unaudited)

(In thousands)

 

 

 

The

 

 

 

 

 

 

 

 

 

 

 

ServiceMaster

 

 

 

Non-

 

 

 

 

 

 

 

Company

 

Guarantors

 

Guarantors

 

Eliminations

 

Consolidated

 

Operating Revenue

 

$

 

$

719,387

 

$

219,992

 

$

(18,865

)

$

920,514

 

 

 

 

 

 

 

 

 

 

 

 

 

Operating Costs and Expenses:

 

 

 

 

 

 

 

 

 

 

 

Cost of services rendered and products sold

 

 

448,203

 

98,107

 

(18,865

)

527,445

 

Selling and administrative expenses

 

5,171

 

159,575

 

84,556

 

 

249,302

 

Amortization expense

 

55

 

31,431

 

8,943

 

 

40,429

 

Restructuring and Merger related charges

 

786

 

6,349

 

1,363

 

 

8,498

 

Total operating costs and expenses

 

6,012

 

645,558

 

192,969

 

(18,865

)

825,674

 

 

 

 

 

 

 

 

 

 

 

 

 

Operating (Loss) Income

 

(6,012

)

73,829

 

27,023

 

 

94,840

 

 

 

 

 

 

 

 

 

 

 

 

 

Non-operating Expense (Income):

 

 

 

 

 

 

 

 

 

 

 

Interest expense (income)

 

72,226

 

5,597

 

(3,607

)

 

74,216

 

Interest and net investment income

 

(40

)

(2,290

)

(2,228

)

 

(4,558

)

Other expense

 

 

 

176

 

 

176

 

 

 

 

 

 

 

 

 

 

 

 

 

(Loss) Income from Continuing Operations before Income Taxes

 

(78,198

)

70,522

 

32,682

 

 

25,006

 

(Benefit) provision for income taxes

 

(53,727

)

41,660

 

16,169

 

 

4,102

 

 

 

 

 

 

 

 

 

 

 

 

 

(Loss) Income from Continuing Operations

 

(24,471

)

28,862

 

16,513

 

 

20,904

 

Loss from discontinued operations, net of income taxes

 

 

 

(396

)

 

(396

)

Equity in earnings of subsidiaries (net of tax)

 

44,979

 

10,736

 

 

(55,715

)

 

Net Income

 

$

20,508

 

$

39,598

 

$

16,117

 

$

(55,715

)

$

20,508

 

 

23



Table of Contents

 

THE SERVICEMASTER COMPANY AND SUBSIDIARIES

Condensed Consolidating Statement of Operations

For the Nine Months Ended September 30, 2010 (Unaudited)

(In thousands)

 

 

 

The

 

 

 

 

 

 

 

 

 

 

 

ServiceMaster

 

 

 

Non-

 

 

 

 

 

 

 

Company

 

Guarantors

 

Guarantors

 

Eliminations

 

Consolidated

 

Operating Revenue

 

$

 

$

2,054,342

 

$

607,004

 

$

(41,616

)

$

2,619,730

 

 

 

 

 

 

 

 

 

 

 

 

 

Operating Costs and Expenses:

 

 

 

 

 

 

 

 

 

 

 

Cost of services rendered and products sold

 

 

1,291,877

 

286,872

 

(41,412

)

1,537,337

 

Selling and administrative expenses

 

7,004

 

426,144

 

281,064

 

(80

)

714,132

 

Amortization expense

 

167

 

84,700

 

26,894

 

 

111,761

 

Goodwill and trade name impairment

 

 

46,884

 

 

 

46,884

 

Restructuring and Merger related charges

 

1,180

 

8,642

 

(41

)

 

9,781

 

Total operating costs and expenses

 

8,351

 

1,858,247

 

594,789

 

(41,492

)

2,419,895

 

 

 

 

 

 

 

 

 

 

 

 

 

Operating (Loss) Income

 

(8,351

)

196,095

 

12,215

 

(124

)

199,835

 

 

 

 

 

 

 

 

 

 

 

 

 

Non-operating Expense (Income):

 

 

 

 

 

 

 

 

 

 

 

Interest expense (income)

 

148,818

 

78,282

 

(9,859

)

(124

)

217,117

 

Interest and net investment loss (income)

 

1,344

 

4,906

 

(13,737

)

 

(7,487

)

Other expense

 

 

 

556

 

 

556

 

 

 

 

 

 

 

 

 

 

 

 

 

(Loss) Income from Continuing Operations before Income Taxes

 

(158,513

)

112,907

 

35,255

 

 

(10,351

)

(Benefit) provision for income taxes

 

(49,875

)

6,446

 

47,317

 

 

3,888

 

 

 

 

 

 

 

 

 

 

 

 

 

(Loss) Income from Continuing Operations

 

(108,638

)

106,461

 

(12,062

)

 

(14,239

)

Income (loss) from discontinued operations, net of income taxes

 

 

415

 

(1,102

)

 

(687

)

Equity in losses of subsidiaries (net of tax)

 

93,712

 

(22,449

)

 

(71,263

)

 

Net (Loss) Income

 

$

(14,926

)

$

84,427

 

$

(13,164

)

$

(71,263

)

$

(14,926

)

 

24



Table of Contents

 

THE SERVICEMASTER COMPANY AND SUBSIDIARIES

Condensed Consolidating Statement of Operations

For the Nine Months Ended September 30, 2009 (Unaudited)

(In thousands)

 

 

 

The

 

 

 

 

 

 

 

 

 

 

 

ServiceMaster

 

 

 

Non-

 

 

 

 

 

 

 

Company

 

Guarantors

 

Guarantors

 

Eliminations

 

Consolidated

 

Operating Revenue

 

$

 

$

1,984,354

 

$

594,683

 

$

(55,304

)

$

2,523,733

 

 

 

 

 

 

 

 

 

 

 

 

 

Operating Costs and Expenses:

 

 

 

 

 

 

 

 

 

 

 

Cost of services rendered and products sold

 

 

1,263,312

 

267,210

 

(55,304

)

1,475,218

 

Selling and administrative expenses

 

7,178

 

419,898

 

235,918

 

 

662,994

 

Amortization expense

 

165

 

94,032

 

26,942

 

 

121,139

 

Restructuring and Merger related charges

 

2,234

 

9,449

 

11,176

 

 

22,859

 

Total operating costs and expenses

 

9,577

 

1,786,691

 

541,246

 

(55,304

)

2,282,210

 

 

 

 

 

 

 

 

 

 

 

 

 

Operating (Loss) Income

 

(9,577

)

197,663

 

53,437

 

 

241,523

 

 

 

 

 

 

 

 

 

 

 

 

 

Non-operating Expense (Income):

 

 

 

 

 

 

 

 

 

 

 

Interest expense (income)

 

233,326

 

2,116

 

(9,904

)

 

225,538

 

Interest and net investment loss (income)

 

1,123

 

2,142

 

(6,457

)

 

(3,192

)

Gain on extinguishment of debt

 

(46,106

)

 

 

 

(46,106

)

Other expense

 

 

 

555

 

 

555

 

 

 

 

 

 

 

 

 

 

 

 

 

(Loss) Income from Continuing Operations before Income Taxes

 

(197,920

)

193,405

 

69,243

 

 

64,728

 

(Benefit) provision for income taxes

 

(110,795

)

66,307

 

65,208

 

 

20,720

 

 

 

 

 

 

 

 

 

 

 

 

 

(Loss) Income from Continuing Operations

 

(87,125

)

127,098

 

4,035

 

 

44,008

 

Loss from discontinued operations, net of income taxes

 

 

 

(666

)

 

(666

)

Equity in earnings of subsidiaries (net of tax)

 

130,467

 

(5,148

)

 

(125,319

)

 

Net Income

 

$

43,342

 

$

121,950

 

$

3,369

 

$

(125,319

)

$

43,342

 

 

25



Table of Contents

 

THE SERVICEMASTER COMPANY AND SUBSIDIARIES

Condensed Consolidating Statement of Financial Position (Unaudited)

As of September 30, 2010

(In thousands)

 

 

 

The

 

 

 

 

 

 

 

 

 

 

 

ServiceMaster

 

 

 

Non-

 

 

 

 

 

 

 

Company

 

Guarantors

 

Guarantors

 

Eliminations

 

Consolidated

 

Assets

 

 

 

 

 

 

 

 

 

 

 

Current Assets:

 

 

 

 

 

 

 

 

 

 

 

Cash and cash equivalents

 

$

39,114

 

$

20,284

 

$

137,642

 

$

 

$

197,040

 

Marketable securities

 

 

 

28,127

 

 

 

28,127

 

Receivables

 

1,202

 

185,959

 

459,318

 

(204,386

)

442,093

 

Inventories

 

 

75,243

 

2,569

 

 

77,812

 

Prepaid expenses and other assets

 

3,242

 

24,593

 

18,185

 

 

46,020

 

Deferred customer acquisition costs

 

 

22,060

 

21,061

 

 

43,121

 

Deferred taxes

 

 

15,988

 

1,017

 

(248

)

16,757

 

Assets of discontinued operations

 

 

 

10

 

 

10

 

Total Current Assets

 

43,558

 

344,127

 

667,929

 

(204,634

)

850,980

 

Property and Equipment:

 

 

 

 

 

 

 

 

 

 

 

At cost

 

 

324,433

 

124,549

 

 

448,982

 

Less: accumulated depreciation

 

 

(129,944

)

(50,178

)

 

(180,122

)

Net property and equipment

 

 

194,489

 

74,371

 

 

268,860

 

 

 

 

 

 

 

 

 

 

 

 

 

Other Assets:

 

 

 

 

 

 

 

 

 

 

 

Goodwill

 

 

2,755,130

 

364,354

 

 

3,119,484

 

Intangible assets, primarily trade names, service marks and trademarks, net

 

 

1,921,985

 

767,275

 

 

2,689,260

 

Notes receivable

 

2,012,779

 

287

 

31,543

 

(2,020,729

)

23,880

 

Long-term marketable securities

 

9,984

 

 

101,534

 

 

111,518

 

Investments in and advances to subsidiaries

 

3,671,237

 

1,493,466

 

 

(5,164,703

)

 

Other assets

 

101,555

 

4,101

 

1,015

 

(99,577

)

7,094

 

Debt issuance costs

 

55,909

 

 

 

 

55,909

 

Total Assets

 

$

5,895,022

 

$

6,713,585

 

$

2,008,021

 

$

(7,489,643

)

$

7,126,985

 

 

 

 

 

 

 

 

 

 

 

 

 

Liabilities and Shareholder’s Equity

 

 

 

 

 

 

 

 

 

 

 

Current Liabilities:

 

 

 

 

 

 

 

 

 

 

 

Accounts payable

 

$

5

 

$

58,269

 

$

40,731

 

$

 

$

99,005

 

Accrued liabilities:

 

 

 

 

 

 

 

 

 

 

 

Payroll and related expenses

 

2,211

 

58,159

 

42,341

 

 

102,711

 

Self-insured claims and related expenses

 

 

21,846

 

64,191

 

 

86,037

 

Other

 

43,677

 

46,867

 

49,294

 

(248

)

139,590

 

Deferred revenue

 

 

139,123

 

313,628

 

 

452,751

 

Liabilities of discontinued operations

 

 

233

 

423

 

 

656

 

Current portion of long-term debt

 

111,382

 

13,778

 

129,542

 

(204,386

)

50,316

 

Total Current Liabilities

 

157,275

 

338,275

 

640,150

 

(204,634

)

931,066

 

 

 

 

 

 

 

 

 

 

 

 

 

Long-Term Debt

 

3,873,749

 

2,010,286

 

43,596

 

(2,020,729

)

3,906,902

 

 

 

 

 

 

 

 

 

 

 

 

 

Other Long-Term Liabilities:

 

 

 

 

 

 

 

 

 

 

 

Deferred taxes

 

 

760,180

 

272,053

 

(99,577

)

932,656

 

Intercompany payable

 

610,198

 

 

61,804

 

(672,002

)

 

Liabilities of discontinued operations

 

 

 

4,078

 

 

4,078

 

Other long-term obligations

 

80,236

 

1,737

 

96,746

 

 

178,719

 

Total Other Long-Term Liabilities

 

690,434

 

761,917

 

434,681

 

(771,579

)

1,115,453

 

 

 

 

 

 

 

 

 

 

 

 

 

Shareholder’s Equity

 

1,173,564

 

3,603,107

 

889,594

 

(4,492,701

)

1,173,564

 

 

 

 

 

 

 

 

 

 

 

 

 

Total Liabilities and Shareholder’s Equity

 

$

5,895,022

 

$

6,713,585

 

$

2,008,021

 

$

(7,489,643

)

$

7,126,985

 

 

26



Table of Contents

 

THE SERVICEMASTER COMPANY AND SUBSIDIARIES

Condensed Consolidating Statement of Financial Position (Audited)

As of December 31, 2009

(In thousands)

 

 

 

The

 

 

 

 

 

 

 

 

 

 

 

ServiceMaster

 

 

 

Non-

 

 

 

 

 

 

 

Company

 

Guarantors

 

Guarantors

 

Eliminations

 

Consolidated

 

Assets

 

 

 

 

 

 

 

 

 

 

 

Current Assets:

 

 

 

 

 

 

 

 

 

 

 

Cash and cash equivalents

 

$

124,674

 

$

15,796

 

$

112,993

 

$

 

$

253,463

 

Marketable securities

 

 

 

21,120

 

 

21,120

 

Receivables

 

1,162

 

133,866

 

424,395

 

(210,768

)

348,655

 

Inventories

 

 

74,041

 

2,551

 

 

76,592

 

Prepaid expenses and other assets

 

7,840

 

15,239

 

13,485

 

 

36,564

 

Deferred customer acquisition costs

 

 

13,759

 

22,311

 

 

36,070

 

Deferred taxes

 

 

22,481

 

996

 

(1,882

)

21,595

 

Assets of discontinued operations

 

 

15

 

27

 

 

42

 

Total Current Assets

 

133,676

 

275,197

 

597,878

 

(212,650

)

794,101

 

Property and Equipment:

 

 

 

 

 

 

 

 

 

 

 

At cost

 

 

262,223

 

82,877

 

 

345,100

 

Less: accumulated depreciation

 

 

(94,423

)

(38,542

)

 

(132,965

)

Net property and equipment

 

 

167,800

 

44,335

 

 

212,135

 

 

 

 

 

 

 

 

 

 

 

 

 

Other Assets:

 

 

 

 

 

 

 

 

 

 

 

Goodwill

 

 

2,755,813

 

363,941

 

 

3,119,754

 

Intangible assets, primarily trade names, service marks and trademarks, net

 

 

1,992,843

 

794,394

 

 

2,787,237

 

Notes receivable

 

1,992,857

 

707

 

22,783

 

(1,992,857

)

23,490

 

Long-term marketable securities

 

9,985

 

 

101,081

 

 

111,066

 

Investments in and advances to subsidiaries

 

3,586,670

 

1,392,095

 

7,934

 

(4,986,699

)

 

Other assets

 

105,761

 

3,889

 

4,292

 

(82,143

)

31,799

 

Debt issuance costs

 

66,807

 

 

 

 

66,807

 

Total Assets

 

$

5,895,756

 

$

6,588,344

 

$

1,936,638

 

$

(7,274,349

)

$

7,146,389

 

 

 

 

 

 

 

 

 

 

 

 

 

Liabilities and Shareholder’s Equity

 

 

 

 

 

 

 

 

 

 

 

Current Liabilities:

 

 

 

 

 

 

 

 

 

 

 

Accounts payable

 

$

1,046

 

$

42,325

 

$

30,100

 

$

 

$

73,471

 

Accrued liabilities:

 

 

 

 

 

 

 

 

 

 

 

Payroll and related expenses

 

2,185

 

33,687

 

38,513

 

 

74,385

 

Self-insured claims and related expenses

 

 

21,727

 

65,605

 

 

87,332

 

Other

 

51,391

 

41,716

 

65,424

 

(1,882

)

156,649

 

Deferred revenue

 

 

138,691

 

311,055

 

 

449,746

 

Liabilities of discontinued operations

 

 

248

 

2,558

 

 

2,806

 

Current portion of long-term debt

 

141,230

 

27,226

 

106,707

 

(210,768

)

64,395

 

Total Current Liabilities

 

195,852

 

305,620

 

619,962

 

(212,650

)

908,784

 

 

 

 

 

 

 

 

 

 

 

 

 

Long-Term Debt

 

3,889,574

 

1,999,226

 

14,606

 

(1,992,857

)

3,910,549

 

 

 

 

 

 

 

 

 

 

 

 

 

Other Long-Term Liabilities:

 

 

 

 

 

 

 

 

 

 

 

Deferred taxes

 

 

754,531

 

284,689

 

(82,143

)

957,077

 

Intercompany payable

 

545,995

 

 

 

(545,995

)

 

Liabilities of discontinued operations

 

 

 

4,145

 

 

4,145

 

Other long-term obligations

 

78,004

 

2,284

 

99,215

 

 

179,503

 

Total Other Long-Term Liabilities

 

623,999

 

756,815

 

388,049

 

(628,138

)

1,140,725

 

 

 

 

 

 

 

 

 

 

 

 

 

Shareholder’s Equity

 

1,186,331

 

3,526,683

 

914,021

 

(4,440,704

)

1,186,331

 

 

 

 

 

 

 

 

 

 

 

 

 

Total Liabilities and Shareholder’s Equity

 

$

5,895,756

 

$

6,588,344

 

$

1,936,638

 

$

(7,274,349

)

$

7,146,389

 

 

27



Table of Contents

 

THE SERVICEMASTER COMPANY AND SUBSIDIARIES

Condensed Consolidating Statement of Cash Flows (Unaudited)

For the Nine Months Ended September 30, 2010

(In thousands)

 

 

 

The

 

 

 

 

 

 

 

 

 

 

 

ServiceMaster

 

 

 

Non-

 

 

 

 

 

 

 

Company

 

Guarantors

 

Guarantors

 

Eliminations

 

Consolidated

 

Cash and Cash Equivalents at Beginning of Period

 

$

124,674

 

$

15,796

 

$

112,993

 

$

 

$

253,463

 

Net Cash (Used for) Provided from Operating Activities from Continuing Operations

 

(111,085

)

290,685

 

(9,005

)

(51,356

)

119,239

 

 

 

 

 

 

 

 

 

 

 

 

 

Cash Flows from Investing Activities from Continuing Operations:

 

 

 

 

 

 

 

 

 

 

 

Property additions

 

 

(61,778

)

(43,514

)

 

(105,292

)

Sale of equipment and other assets

 

 

1,426

 

132

 

 

1,558

 

Acquisition of The ServiceMaster Company

 

(2,219

)

 

 

 

(2,219

)

Other business acquisitions, net of cash acquired

 

 

(52,276

)

(212

)

 

(52,488

)

Notes receivable, financial investments and securities, net

 

22,012

 

 

(1,058

)

 

20,954

 

Net Cash Used for Investing Activities from Continuing Operations

 

19,793

 

(112,628

)

(44,652

)

 

(137,487

)

 

 

 

 

 

 

 

 

 

 

 

 

Cash Flows from Financing Activities from Continuing Operations:

 

 

 

 

 

 

 

 

 

 

 

Borrowings of debt

 

5,000

 

 

10,000

 

 

15,000

 

Payments of debt

 

(25,438

)

(10,918

)

(13,441

)

 

(49,797

)

Debt issuance costs paid

 

 

 

(30

)

 

(30

)

Shareholders’ dividends

 

 

(25,678

)

(25,678

)

51,356

 

 

Net intercompany advances

 

26,170

 

(136,973

)

110,803

 

 

 

Net Cash Provided from (Used for) Financing Activities from Continuing Operations

 

5,732

 

(173,569

)

81,654

 

51,356

 

(34,827

)

 

 

 

 

 

 

 

 

 

 

 

 

Cash Flows from Discontinued Operations:

 

 

 

 

 

 

 

 

 

 

 

Cash used for operating activities

 

 

 

(3,348

)

 

(3,348

)

Net Cash Used for Discontinued Operations

 

 

 

(3,348

)

 

(3,348

)

Cash (Decrease) Increase During the Period

 

(85,560

)

4,488

 

24,649

 

 

(56,423

)

 

 

 

 

 

 

 

 

 

 

 

 

Cash and Cash Equivalents at End of Period

 

$

39,114

 

$

20,284

 

$

137,642

 

$

 

$

197,040

 

 

28



Table of Contents

 

THE SERVICEMASTER COMPANY AND SUBSIDIARIES

Condensed Consolidating Statement of Cash Flows (Unaudited)

For the Nine Months Ended September 30, 2009

(In thousands)

 

 

 

The

 

 

 

 

 

 

 

 

 

 

 

ServiceMaster

 

 

 

Non-

 

 

 

 

 

 

 

Company

 

Guarantors

 

Guarantors

 

Eliminations

 

Consolidated

 

Cash and Cash Equivalents at Beginning of Period

 

$

300,362

 

$

12,105

 

$

93,120

 

$

 

$

405,587

 

Net Cash (Used for) Provided from Operating Activities from Continuing Operations

 

(129,660

)

259,507

 

(17,009

)

(43,634

)

69,204

 

 

 

 

 

 

 

 

 

 

 

 

 

Cash Flows from Investing Activities from Continuing Operations:

 

 

 

 

 

 

 

 

 

 

 

Property additions

 

 

(43,915

)

(6,555

)

 

(50,470

)

Sale of equipment and other assets

 

 

2,651

 

105

 

 

2,756

 

Acquisition of The ServiceMaster Company

 

(1,482

)

 

 

 

(1,482

)

Other business acquisitions, net of cash acquired

 

 

(20,730

)

 

 

(20,730

)

Notes receivable, financial investments and securities, net

 

 

 

8,032

 

 

8,032

 

Net Cash (Used for) Provided from Investing Activities from Continuing Operations

 

(1,482

)

(61,994

)

1,582

 

 

(61,894

)

 

 

 

 

 

 

 

 

 

 

 

 

Cash Flows from Financing Activities from Continuing Operations:

 

 

 

 

 

 

 

 

 

 

 

Payments of debt

 

(186,448

)

(12,704

)

(2,219

)

 

(201,371

)

Debt issuance costs paid

 

(410

)

 

 

 

(410

)

Shareholders’ dividends

 

 

(21,817

)

(21,817

)

43,634

 

 

Net intercompany advances

 

99,556

 

(159,446

)

59,890

 

 

 

Net Cash (Used for) Provided from Financing Activities from Continuing Operations

 

(87,302

)

(193,967

)

35,854

 

43,634

 

(201,781

)

 

 

 

 

 

 

 

 

 

 

 

 

Cash Flows from Discontinued Operations:

 

 

 

 

 

 

 

 

 

 

 

Cash used for operating activities

 

 

 

(2,329

)

 

(2,329

)

Cash used for investing activities

 

 

 

(914

)

 

(914

)

Net Cash Used for Discontinued Operations

 

 

 

(3,243

)

 

(3,243

)

Cash (Decrease) Increase During the Period

 

(218,444

)

3,546

 

17,184

 

 

(197,714

)

 

 

 

 

 

 

 

 

 

 

 

 

Cash and Cash Equivalents at End of Period

 

$

81,918

 

$

15,651

 

$

110,304

 

$

 

$

207,873

 

 

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ITEM 2. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

 

Merger Agreement

 

On March 18, 2007, ServiceMaster entered into the Merger Agreement with Holdings and Acquisition Co., and the Merger was completed on July 24, 2007. Immediately following the completion of the Merger, all of the outstanding capital stock of Holdings, the ultimate parent company of ServiceMaster, was owned by investment funds sponsored by, or affiliated with, the Equity Sponsors.

 

Equity contributions totaling $1,431.1 million from the Equity Sponsors, together with (i) borrowings under the Interim Loan Facility, (ii) borrowings under a new $2,650.0 million senior secured term loan facility and (iii) cash on hand at ServiceMaster, were used, among other things, to finance the aggregate merger consideration, to make payments in satisfaction of other equity-based interests in ServiceMaster under the Merger Agreement, to settle existing interest rate swaps, to redeem or provide for the repayment of certain of the Company’s existing indebtedness and to pay related transaction fees and expenses. In addition, letters of credit issued under a new $150.0 million pre-funded letter of credit facility were used to replace and/or secure letters of credit previously issued under a ServiceMaster credit facility that was terminated as of the Closing Date. On the Closing Date, the Company also entered into, but did not then draw under, the Revolving Credit Facility.

 

On July 24, 2008, outstanding amounts under the Interim Loan Facility were converted on a one to one basis into the Permanent Notes. The Permanent Notes were issued pursuant to a refinancing indenture. In connection with the issuance of Permanent Notes, ServiceMaster entered into the Registration Rights Agreement, pursuant to which ServiceMaster filed with the SEC a registration statement with respect to the resale of the Permanent Notes, which was declared effective on January 16, 2009. ServiceMaster deregistered the Permanent Notes in accordance with the terms of the Registration Rights Agreement, and the effectiveness of the registration statement was terminated, on November 19, 2009.

 

Results of Operations

 

Third Quarter 2010 Compared to 2009

 

The Company reported third quarter 2010 revenue of $977.3 million, a $56.7 million, or 6.2 percent, increase compared to 2009. The revenue increase was driven by the results of our business units as described in “Segment Reviews for the Third Quarter 2010 Compared to 2009”.

 

Operating income was $116.7 million for the third quarter of 2010 compared to $94.8 million for the third quarter of 2009. Income from continuing operations before income taxes was $49.2 million for the third quarter of 2010 compared to $25.0 million for the third quarter of 2009. The increase in income from continuing operations before income taxes of $24.2 million reflects the net effect of:

 

(In millions)

 

 

 

Non-cash purchase accounting adjustments(1)

 

$

10.2

 

Interest expense(2)

 

2.9

 

Interest and net investment income(3)

 

(0.6

)

Restructuring and Merger related charges(4)

 

6.8

 

Management and consulting fees(5)

 

2.8

 

Residual value guarantee charge(6)

 

1.3

 

Key executive separation charges(7)

 

(5.0

)

Segment results(8)

 

5.8

 

 

 

$

24.2

 

 


(1)                                  Consists primarily of decreased amortization of intangible assets as a result of certain finite lived intangible assets being fully amortized as of July 24, 2010.

 

(2)                                  Represents a decrease in interest expense as a result of decreases in our weighted average interest rates and average long-term debt balances as compared to the third quarter of 2009.

 

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(3)                                  As further described in “Operating and Non-Operating Expenses”, represents a decrease in interest and net investment income.

 

(4)                                  Represents (i) a decrease in restructuring charges related to a reorganization of field leadership and a restructuring of branch operations at TruGreen LawnCare and (ii) a decrease in Merger related charges.

 

(5)                                   Represents management and consulting fees payable to certain related parties. A management fee is payable to CD&R pursuant to a consulting agreement under which CD&R provides the Company with on-going consulting and management advisory services in exchange for an annual management fee of $6.25 million, which is payable quarterly. On July 30, 2009, the annual management fee payable under the consulting agreement with CD&R was increased from $2.0 million to $6.25 million in order to align the fee structure with current market rates. Under this agreement, the Company recorded a management fee of $1.6 million and $3.7 million for the third quarter of 2010 and 2009, respectively. The full year management fee was applied in 2009, and the incremental fees relating to the first three quarters of 2009 were recorded and paid to CD&R in the third quarter of 2009.

 

In addition, in August 2009, the Company entered into consulting agreements with Citigroup, BAS and JPMorgan, each of which is an Equity Sponsor or an affiliate of an Equity Sponsor. Under the consulting agreements, Citigroup, BAS and JPMorgan each provide the Company with on-going consulting and management advisory services through September 30, 2016 or the earlier termination of the existing consulting agreement between the Company and CD&R. The Company pays annual management fees of $0.5 million, $0.5 million and $0.25 million to Citigroup, BAS and JPMorgan, respectively. The Company recorded consulting fees related to these agreements of $0.3 million and $0.9 million for the third quarter of 2010 and 2009, respectively. The full year management fee was applied in 2009, and the incremental fees relating to the first three quarters of 2009 were recorded and paid to Citigroup, BAS and JPMorgan in the third quarter of 2009. On September 30, 2010, Citigroup transferred the management responsibility for, and its proprietary interests in, certain investment funds that own shares of common stock of Holdings to StepStone Group LLC (“StepStone”) and Lexington Partners Advisors LP. Citigroup also assigned its obligations and rights under the consulting agreement to StepStone, and beginning in the fourth quarter of 2010, the consulting fee otherwise payable to Citigroup will be paid to StepStone.

 

(6)                                   Represents a decrease in residual value guarantee charges related to a synthetic lease for operating properties that did not result in additional cash payments to exit the facility at the end of the lease term in July 2010. In the third quarter of 2009, the Company determined that it was probable that the fair value of the real properties under operating leases would be below the total amount funded under the lease facilities at the end of the lease term. The Company’s estimate of this shortfall was $15.9 million, which was expensed over the remainder of the lease term. The Company recorded charges of $1.4 million and $2.7 million in the three months ended September 30, 2010 and 2009, respectively, related to this shortfall.

 

(7)                                  Represents key executive separation charges recorded in the third quarter of 2010 related to the pending retirement of our Chief Executive Officer and the resignation of the President of TruGreen LandCare.

 

(8)                                  Represents a net increase in income from continuing operations before income taxes, non-cash purchase accounting charges, interest expense, interest and net investment income, restructuring and Merger related charges, management and consulting fees, residual value guarantee charge and key executive separation charges, reflecting the improvement in results at Terminix, American Home Shield and ServiceMaster Clean, offset, in part, by the decline in results at TruGreen LandCare, TruGreen LawnCare and Other Operations and Headquarters as described in “Segment Reviews for the Third Quarter 2010 Compared to 2009”.

 

Operating and Non-Operating Expenses

 

The Company reported cost of services rendered and products sold of $561.2 million for the third quarter of 2010 compared to $527.4 million for the third quarter of 2009. As a percentage of revenue, these costs increased to 57.4 percent for the third quarter of 2010 from 57.3 percent for the third quarter of 2009. This percentage increase primarily reflects increased contract claims costs at American Home Shield, decreased labor efficiencies at TruGreen LandCare and increased costs related to ongoing initiatives at TruGreen LawnCare to transform our branch operations and to improve customer service, offset, in part, by, reduced fertilizer costs and residual value guarantee charges at TruGreen LawnCare and reduced fuel costs.

 

The Company reported selling and administrative expenses of $266.8 million for the third quarter of 2010 compared to $249.3 million for the third quarter of 2009. As a percentage of revenue, these costs increased to 27.3 percent for the third quarter of 2010 from 27.1 percent for the third quarter of 2009. This percentage increase primarily reflects investments in sales and marketing, increased provisions for incentive compensation, key executive separation charges of $5.0 million recorded in the third quarter of 2010 related to the pending retirement of our Chief Executive Officer and the resignation of the President of TruGreen LandCare and increases in spending in the Company’s headquarters functions to enhance capabilities in our centers of excellence and on initiatives

 

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designed to improve the performance of our operating segments, offset, in part, by decreased management and consulting fees payable to the Equity Sponsors due to the timing of fees recognized in 2009.

 

Amortization expense was $30.9 million for the third quarter of 2010 compared to $40.4 million for the third quarter of 2009. The decrease is a result of certain finite lived intangible assets being fully amortized as of July 24, 2010.

 

Non-operating expense totaled $67.5 million for the third quarter of 2010 compared to $69.8 million for the third quarter of 2009. This decrease includes a $2.9 million decrease in interest expense resulting from decreases in our weighted average interest rates and average long-term debt balances, offset, in part, by a $0.6 million decrease in interest and net investment income. Interest and net investment income was comprised of the following for the third quarter of 2010 and 2009:

 

 

 

Three months ended
September 30,

 

(In thousands)

 

2010

 

2009

 

Realized gains(1)

 

$

2,016

 

$

2,763

 

Deferred compensation trust(2)

 

884

 

1,168

 

Other(3)

 

1,089

 

627

 

Interest and net investment income

 

$

3,989

 

$

4,558

 

 


(1)                                  Represents the net investment gains and the interest and dividend income realized on the American Home Shield investment portfolio.

 

(2)                                  Represents investment income resulting from a change in the market value of investments within an employee deferred compensation trust (for which there is a corresponding and offsetting change in compensation expense within income from continuing operations before income taxes).

 

(3)                                  Represents interest income on other cash balances.

 

The effective tax rate on income from continuing operations was a provision of 89.0 percent for the third quarter of 2010 compared to a provision of 16.4 percent for the third quarter of 2009. The change in the effective rate is primarily due to a decrease in the state tax rates in 2009 applied to cumulative deferred taxes; an increase in unfavorable permanent book to tax differences from 2009 to 2010; and recording the impact of an adjustment to the Company’s 2010 forecasted annual effective tax rate during the third quarter of 2010.

 

Restructuring and Merger Related Charges

 

The Company incurred restructuring and Merger related charges of $1.7 million and $8.5 million for the third quarter of 2010 and 2009, respectively. Restructuring and Merger related charges were comprised of the following:

 

 

 

Three months ended
September 30,

 

(In thousands)

 

2010

 

2009

 

TruGreen LawnCare reorganization and restructuring(1)

 

$

695

 

$

5,951

 

Merger related charges(2)

 

44

 

786

 

Other(3)

 

951

 

1,761

 

Total restructuring and Merger related charges

 

$

1,690

 

$

8,498

 

 


(1)                                   Represents restructuring charges related to a reorganization of field leadership and a restructuring of branch operations. For the third quarter of 2010, these costs included consulting fees of $0.7 million. For the third quarter of 2009, these costs included consulting fees of $4.1 million and severance, lease termination and other costs of $1.9 million. In connection with the restructuring of branch operations, we expect to incur cash charges through the second quarter of 2011 primarily related to consulting fees. Such charges are expected to amount to an additional $0.7 million, pre-tax, and will be recorded as restructuring charges in the condensed consolidated statement of operations as incurred.

 

(2)                                   Includes legal fees and other costs associated with the Merger.

 

(3)                                   For the three months ended September 30, 2010, these costs included adjustments to lease termination reserves related to previous restructuring initiatives of $1.2 million and a net reversal of consulting and other costs of $0.2 million. For the three months ended September 30, 2009, these costs included adjustments to lease termination reserves related to previous restructuring initiatives of $0.4 million and consulting and other costs of $1.4 million.

 

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Key Performance Indicators

 

The table below presents selected operating metrics related to customer counts and customer retention for the three largest revenue generating businesses in the Company. These measures are presented on a rolling, twelve-month basis in order to avoid seasonal anomalies.

 

 

 

Key Performance Indicators
as of September 30,

 

 

 

2010

 

2009

 

TruGreen LawnCare—

 

 

 

 

 

Growth in Full Program Accounts

 

1

%

0

%

Customer Retention Rate

 

69.5

%

69.2

%

Terminix(a)—

 

 

 

 

 

Growth in Pest Control Customers

 

5

%

1

%

Pest Control Customer Retention Rate

 

80.4

%

77.9

%

Growth (Reduction) in Termite Customers

 

0

%

(1

)%

Termite Customer Retention Rate

 

86.0

%

85.8

%

American Home Shield—

 

 

 

 

 

Growth (Reduction) in Home Service Contracts

 

3

%

(2

)%

Customer Retention Rate

 

66.3

%

63.3

%

 


(a)                                   2010 pest control customer count growth excluding the impact of the Antimite Termite and Pest Control acquisition completed in the third quarter of 2010 was 3%. The pest control customer retention rate in 2010 excluding the impact of the Antimite Termite and Pest Control acquisition was 80.1%.

 

Segment Reviews for the Third Quarter 2010 Compared to 2009

 

The following business segment reviews should be read in conjunction with the required footnote disclosures presented in the Notes to the condensed consolidated financial statements. This disclosure provides a reconciliation of segment operating income to income from continuing operations before income taxes, with net non-operating expenses as the only reconciling item. The operating income, EBITDA, Adjusted EBITDA, and Comparable Operating Performance for each reportable segment have been revised to reflect the Company’s revised methodology for the allocation of general corporate overhead expenses for all periods presented. See Note 14 to the condensed consolidated financial statements for further information.

 

The Company uses Adjusted EBITDA and Comparable Operating Performance to facilitate operating performance comparisons from period to period. Adjusted EBITDA and Comparable Operating Performance are supplemental measures of the Company’s performance that are not required by, or presented in accordance with, GAAP. Adjusted EBITDA and Comparable Operating Performance are not measurements of the Company’s financial performance under GAAP and should not be considered as alternatives to net income or any other performance measures derived in accordance with GAAP or as alternatives to net cash provided by operating activities or any other measures of the Company’s cash flow or liquidity. “Adjusted EBITDA” means net income (loss) before net income (loss) from discontinued operations; provision (benefit) for income taxes; other expense; gain on extinguishment of debt; interest expense and interest and net investment loss (income); and depreciation and amortization expense; as well as adding back interest and net investment loss (income), residual value guarantee charge and non-cash goodwill and trade name impairment. “Comparable Operating Performance” is calculated by adding back to Adjusted EBITDA an amount equal to the non-cash stock-based compensation expense and non-cash effects on Adjusted EBITDA attributable to the application of purchase accounting in connection with the Merger.

 

The Company believes Adjusted EBITDA facilitates company-to-company operating performance comparisons by backing out potential differences caused by variations in capital structures (affecting net interest income and expense), taxation and the age and book depreciation of facilities and equipment (affecting relative depreciation expense), which may vary for different companies for reasons unrelated to operating performance. In addition, the Company excludes residual value guarantee charges that do not result in additional cash payments to exit the facility at the end of the lease term. The Company uses Comparable Operating Performance as a supplemental measure to assess the Company’s performance because it excludes non-cash stock-based compensation expense and non-cash effects on Adjusted EBITDA attributable to the application of purchase accounting in connection with the Merger. The Company presents Comparable Operating Performance because it believes that it is useful for investors, analysts and other interested parties in their analysis of the Company’s operating results.

 

The Company believes Comparable Operating Performance, which excludes the impact of purchase accounting and non-cash stock-based compensation expense adjustments, is useful to investors. The exclusion of the impact of these items facilitates a

 

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Table of Contents

 

comparison of operating results from periods pre-dating the Merger transaction with the Equity Sponsors with periods subsequent to the Merger. The purchase accounting charges were not present prior to the Merger. In addition, charges relating to non-cash stock- based compensation expense prior to the Merger were computed under different plans and formulas than charges subsequent to the Merger. Moreover, such charges are non-cash and the exclusion of the impact of these items from Comparable Operating Performance allows investors to understand the current period results of operations of the business on a comparable basis with previous periods and, secondarily, gives the investors added insight into cash earnings available to service the Company’s debt. We believe this to be of particular importance to the Company’s public investors, which are debt holders. The Company also believes that the exclusion of the impact of purchase accounting and non-cash stock-based compensation expense may provide an additional means for comparing the Company’s performance to the performance of other companies by eliminating the impact of differently structured equity-based long-term incentive plans (although care must be taken in making any such comparison, as there may be inconsistencies among companies in the manner of computing similarly titled financial measures).

 

Adjusted EBITDA and Comparable Operating Performance are not necessarily comparable to other similarly titled financial measures of other companies due to the potential inconsistencies in the method of calculation.

 

Adjusted EBITDA and Comparable Operating Performance have limitations as analytical tools, and should not be considered in isolation or as substitutes for analyzing the Company’s results as reported under GAAP. Some of these limitations are:

 

·                   Adjusted EBITDA and Comparable Operating Performance do not reflect changes in, or cash requirements for, the Company’s working capital needs;

 

·                   Adjusted EBITDA and Comparable Operating Performance do not reflect the Company’s interest expense or the cash requirements necessary to service interest or principal payments on the Company’s debt;

 

·                   Adjusted EBITDA and Comparable Operating Performance do not reflect the Company’s tax expense or the cash requirements to pay the Company’s taxes;

 

·                   Adjusted EBITDA and Comparable Operating Performance do not reflect historical cash expenditures or future requirements for capital expenditures or contractual commitments;

 

·                   Although depreciation and amortization are non-cash charges, the assets being depreciated and amortized will often have to be replaced in the future, and Adjusted EBITDA and Comparable Operating Performance do not reflect any cash requirements for such replacements;

 

·                   Other companies in the Company’s industries may calculate Adjusted EBITDA and Comparable Operating Performance differently, limiting their usefulness as comparative measures; and

 

·                   Comparable Operating Performance does not include the impact of purchase accounting and non-cash stock-based compensation expense, the latter exclusion may cause the overall compensation cost of the business to be understated.

 

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Table of Contents

 

Operating revenues and Comparable Operating Performance by operating segment are as follows:

 

 

 

Three months ended
September 30,

 

(In thousands)

 

2010

 

2009

 

Operating Revenue:

 

 

 

 

 

TruGreen LawnCare

 

$

371,298

 

$

351,830

 

TruGreen LandCare

 

58,278

 

63,244

 

Terminix

 

295,172

 

272,598

 

American Home Shield

 

196,913

 

179,617

 

ServiceMaster Clean

 

34,041

 

32,132

 

Other Operations and Headquarters

 

21,558

 

21,093

 

Total Operating Revenue

 

$

977,260

 

$

920,514

 

Comparable Operating Performance:

 

 

 

 

 

TruGreen LawnCare

 

$

80,290

 

$

75,673

 

TruGreen LandCare

 

(2,383

)

2,754

 

Terminix

 

62,328

 

53,241

 

American Home Shield

 

41,276

 

37,438

 

ServiceMaster Clean

 

15,533

 

15,056

 

Other Operations and Headquarters

 

(24,492

)

(23,563

)

Total Comparable Operating Performance

 

$

172,552

 

$

160,599

 

 

 

 

 

 

 

Memo: Items included in Comparable Operating Performance:

 

 

 

 

 

Restructuring and Merger related charges(1)

 

$

1,690

 

$

8,498

 

Management and consulting fees(2)

 

$

1,875

 

$

4,625

 

 

 

 

 

 

 

Memo: Items excluded from Comparable Operating Performance:

 

 

 

 

 

Comparable Operating Performance of Discontinued Operations

 

$

(227

)

$

(609

)

 


(1)                                  Represents (i) restructuring charges related to a reorganization of field leadership and a restructuring of branch operations at TruGreen LawnCare and (ii) Merger related charges.

 

(2)                                  Represents management and consulting fees payable to certain related parties. See Note 15 to the condensed consolidated financial statements for further information on management and consulting fees.

 

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Table of Contents

 

The following table presents reconciliations of operating income, the most directly comparable financial measure under GAAP, to Adjusted EBITDA and Comparable Operating Performance for the periods presented.

 

(in thousands)

 

TruGreen
LawnCare

 

TruGreen
LandCare

 

Terminix

 

American
Home
Shield

 

Service
Master
Clean

 

Other
Operations
and
Headquarters

 

Total

 

Three Months Ended September 30, 2010

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Operating income (loss)(1)

 

$

66,730

 

$

(5,138

)

$

44,979

 

$

28,777

 

$

13,464

 

$

(32,140

)

$

116,672

 

Depreciation and amortization expense

 

12,332

 

2,909

 

17,388

 

10,577

 

1,790

 

3,271

 

48,267

 

EBITDA

 

79,062

 

(2,229

)

62,367

 

39,354

 

15,254

 

(28,869

)

164,939

 

Interest and net investment income (2)

 

 

 

 

2,016

 

153

 

1,820

 

3,989

 

Residual value guarantee charge(3)

 

1,240

 

 

 

 

126

 

32

 

1,398

 

Adjusted EBITDA

 

80,302

 

(2,229

)

62,367

 

41,370

 

15,533

 

(27,017

)

170,326

 

Non-cash stock-based compensation expense

 

 

 

 

 

 

2,525

 

2,525

 

Non-cash (credits) attributable to purchase accounting(4)

 

(12

)

(154

)

(39

)

(94

)

 

 

(299

)

Comparable Operating Performance

 

$

80,290

 

$

(2,383

)

$

62,328

 

$

41,276

 

$

15,533

 

$

(24,492

)

$

172,552

 

Memo: Items included in Comparable Operating Performance

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Restructuring and Merger related charges (credits)(5)

 

$

695

 

$

127

 

$

1,061

 

$

 

$

61

 

$

(254

)

$

1,690

 

Management and consulting fees(6)

 

$

 

$

 

$

 

$

 

$

 

$

1,875

 

$

1,875

 

Memo: Items excluded from Comparable Operating Performance

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Comparable Operating Performance of Discontinued Operations(7)

 

$

 

$

 

$

 

$

 

$

 

$

(227

)

$

(227

)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Three Months Ended September 30, 2009

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Operating income (loss)(1)

 

$

51,373

 

$

27

 

$

37,490

 

$

24,279

 

$

12,549

 

$

(30,878

)

$

94,840

 

Depreciation and amortization expense

 

21,965

 

2,890

 

15,850

 

10,387

 

2,069

 

3,499

 

56,660

 

EBITDA

 

73,338

 

2,917

 

53,340

 

34,666

 

14,618

 

(27,379

)

151,500

 

Interest and net investment income(2)

 

 

 

 

2,762

 

144

 

1,652

 

4,558

 

Residual value guarantee charge(3)

 

2,363

 

 

 

 

294

 

73

 

2,730

 

Adjusted EBITDA

 

75,701

 

2,917

 

53,340

 

37,428

 

15,056

 

(25,654

)

158,788

 

Non-cash stock-based compensation expense

 

 

 

 

 

 

2,091

 

2,091

 

Non-cash (credits) charges attributable to purchase accounting(4)

 

(28

)

(163

)

(99

)

10

 

 

 

(280

)

Comparable Operating Performance

 

$

75,673

 

$

2,754

 

$

53,241

 

$

37,438

 

$

15,056

 

$

(23,563

)

$

160,599

 

Memo: Items included in Comparable Operating Performance

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Restructuring and Merger related charges(5)

 

$

5,951

 

$

184

 

$

214

 

$

30

 

$

 

$

2,119

 

$

8,498

 

Management and consulting fees(6)

 

$

 

$

 

$

 

$

 

$

 

$

4,625

 

$

4,625

 

Memo: Items excluded from Comparable Operating Performance

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Comparable Operating Performance of Discontinued Operations(7)

 

$

 

$

 

$

 

$

 

$

 

$

(609

)

$

(609

)

 

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Table of Contents

 


(1)                                   Presented below is a reconciliation of total segment operating income to net income.

 

 

 

Three months ended
September 30,

 

(In thousands)

 

2010

 

2009

 

Total Segment Operating Income

 

$

116,672

 

$

94,840

 

Non-operating Expense (Income):

 

 

 

 

 

Interest expense

 

71,267

 

74,216

 

Interest and net investment income

 

(3,989

)

(4,558

)

Other expense

 

209

 

176

 

Income from Continuing Operations before Income Taxes

 

49,185

 

25,006

 

Provision for income taxes

 

43,790

 

4,102

 

Income from Continuing Operations

 

5,395

 

20,904

 

Loss from discontinued operations, net of income taxes

 

(105

)

(396

)

Net Income

 

$

5,290

 

$

20,508

 

 

(2)                                  Interest and net investment income is primarily comprised of investment income and realized gain (loss) on our American Home Shield segment investment portfolio. Cash, short-term and long-term marketable securities associated with regulatory requirements in connection with American Home Shield and for other purposes totaled $296.0 million as of September 30, 2010. American Home Shield interest and net investment income was $2.0 million and $2.8 million for the third quarter of 2010 and 2009, respectively. The balance of interest and net investment income primarily relates to (i) investment income (loss) from our employee deferred compensation trust (for which there is a corresponding and offsetting change in compensation expense within income from continuing operations before income taxes) and (ii) interest income on other cash balances.

 

(3)                                   Represents residual value guarantee charges related to a synthetic lease for operating properties that did not result in additional cash payments to exit the facility at the end of the lease term in July 2010. In the third quarter of 2009, the Company determined that it was probable that the fair value of the real properties under operating leases would be below the total amount funded under the lease facilities at the end of the lease term. The Company’s estimate of this shortfall was $15.9 million, which was expensed over the remainder of the lease term. The Company recorded charges of $1.4 million and $2.7 million in the three months ended September 30, 2010 and 2009, respectively, related to this shortfall.

 

(4)                                 The Merger was accounted for using purchase accounting. This adjustment represents the aggregate, non-cash adjustments (other than amortization and depreciation) attributable to the application of purchase accounting.

 

(5)                                  Represents (i) restructuring charges related to a reorganization of field leadership and a restructuring of branch operations at TruGreen LawnCare and (ii) Merger related charges.

 

(6)                                  Represents management and consulting fees payable to certain related parties. See Note 15 to the condensed consolidated financial statements for further information on management and consulting fees.

 

(7)                                  There are no adjustments necessary to reconcile operating loss from discontinued operations, the most directly comparable financial measure under GAAP, to Adjusted EBITDA or Comparable Operating Performance from discontinued operations for the third quarter of 2010 and 2009.

 

TruGreen LawnCare Segment

 

The TruGreen LawnCare segment, which includes lawn, tree and shrub care services, reported a 5.5 percent increase in revenue, a 29.9 percent increase in operating income and a 6.1 percent improvement in Comparable Operating Performance for the third quarter of 2010 compared to 2009. The revenue results reflect a 1.3 percent increase in customer counts, higher sales of expanded services to existing customers, lower discounts and improved price realization. The increase in customer counts was driven by an increase in new unit sales generated in our neighborhood selling channel and the contribution of acquisitions.

 

TruGreen LawnCare’s Comparable Operating Performance improved $4.6 million for the third quarter of 2010 compared to 2009. In addition to the favorable impact of increased revenue, TruGreen LawnCare’s improved Comparable Operating Performance reflects a $5.3 million decrease in restructuring charges and reduced fuel and fertilizer costs, offset, in part, by investments in sales and marketing and increased costs related to our ongoing initiatives to transform our branch operations and to improve customer service.

 

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TruGreen LandCare Segment

 

The TruGreen LandCare segment, which includes landscape maintenance services, reported a 7.9 percent decrease in revenue, a $5.2 million decrease in operating income and a 186.5 percent decline in Comparable Operating Performance for the third quarter of 2010 compared to 2009. The decrease in revenue included a 9.0 percent decrease in base contract maintenance revenue and an 8.3 percent decrease in enhancement revenue. Revenue trends were primarily impacted by contract cancellations and pricing concessions granted in 2009 and 2010 in response to the impacts of a difficult economic environment. However, the ratio of enhancement revenue to base contract maintenance revenue for the third quarter of 2010 increased 33 basis points as compared to 2009.

 

TruGreen LandCare’s Comparable Operating Performance declined $5.1 million for the third quarter of 2010 compared to 2009. In addition to the unfavorable impact of decreased revenue, TruGreen LandCare’s decline in Comparable Operating Performance reflects decreased labor efficiencies resulting from increased technician overtime and key executive separation charges, offset, in part, by reduced fuel costs. The Company is exploring strategic options relating to TruGreen LandCare, including the potential sale of the business.

 

Terminix Segment

 

The Terminix segment, which includes termite and pest control services and the distribution of pest control products, reported an 8.3 percent increase in revenue, a 20.0 percent increase in operating income and a 17.1 percent improvement in Comparable Operating Performance for the third quarter of 2010 compared to 2009. The segment’s overall revenue results reflected growth in termite and pest control revenues, as well as increased product distribution revenue of $6.2 million. Termite revenues increased 4.8 percent for the third quarter of 2010 compared to 2009, due to an increase in new unit sales, the contribution of acquisitions and a 20 basis point improvement in the customer retention rate. Pest control revenues increased 7.2 percent for the third quarter of 2010 compared to 2009, reflecting a 5.0 percent increase in customer counts due to an increase in new unit sales, the contribution of acquisitions and a 250 basis point improvement in the customer retention rate. In the third quarter of 2010, Terminix acquired the assets of Antimite Termite and Pest Control, a company with annual revenues of approximately $30 million.

 

Terminix’s Comparable Operating Performance improved $9.1 million for the third quarter of 2010 compared to 2009. In addition to the favorable impact of increased revenue, Terminix’s Comparable Operating Performance reflects reduced fuel costs, the favorable impact of acquiring assets in connection with exiting certain fleet leases, and favorable termite damage claims trends, offset, in part, by investments in sales and marketing, increased provisions for incentive compensation and an $0.8 million increase in restructuring charges due to adjustments to lease termination reserves related to previous restructuring initiatives.

 

American Home Shield Segment

 

The American Home Shield segment, which provides home service contracts to consumers that cover heating, ventilation, air conditioning, plumbing and other systems and appliances, reported a 9.6 percent increase in revenue, an 18.5 percent increase in operating income and a 10.3 percent improvement in Comparable Operating Performance for the third quarter of 2010 compared to 2009. The increase in revenue reflects a 3.4 percent increase in customer counts and improved price realization. The increase in customer counts was driven by an increase in new unit sales and a 300 basis point improvement in customer retention. The revenue results for the third quarter of 2010, as compared to 2009, were also positively impacted by a difference between years in the timing of revenue recognition. American Home Shield recognizes revenue over the contract period in proportion to the expected direct costs.

 

American Home Shield’s Comparable Operating Performance improved $3.8 million for the third quarter of 2010 compared to 2009. In addition to the favorable impact of increased revenue, American Home Shields’s Comparable Operating Performance reflects the favorable impact of accelerating sales and marketing spend earlier in the year as compared to prior year, offset, in part, by a 15.9 percent increase in contract claims costs driven by an increase in the number of seasonal contract claims and a $0.7 million reduction in interest and net investment income from the American Home Shield investment portfolio.

 

ServiceMaster Clean Segment

 

The ServiceMaster Clean segment, which provides residential and commercial disaster restoration and cleaning services through franchisees primarily under the ServiceMaster and ServiceMaster Clean brand names, on-site furniture repair and restoration services primarily under the Furniture Medic brand name and home inspection services primarily under the AmeriSpec brand name, reported a 5.9 percent increase in revenue, a 7.3 percent increase in operating income and a 3.2 percent improvement in Comparable Operating Performance for the third quarter of 2010 compared to 2009. Trends in revenue reflect an increase in national janitorial accounts, product sales to franchisees and other revenues.

 

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ServiceMaster Clean’s Comparable Operating Performance improved $0.5 million for the third quarter of 2010 compared to 2009, primarily reflecting the favorable impact of increased revenue.

 

Other Operations and Headquarters Segment

 

This segment includes the operations of Merry Maids, SMAC and the Company’s headquarters functions. The segment reported a 2.2 percent increase in revenue, a 4.1 percent increase in operating loss and a 3.9 percent decline in Comparable Operating Performance for the third quarter of 2010 compared to 2009. The Merry Maids operations reported a 2.3 percent increase in revenue, a 59.2 percent increase in operating income and a 34.5 percent improvement in Comparable Operating Performance for the third quarter of 2010 compared to 2009.

 

The segment’s Comparable Operating Performance declined $0.9 million for the third quarter of 2010 compared to 2009, which includes key executive separation charges of $4.3 million recorded in the third quarter of 2010 and increases in spending in the Company’s headquarters functions to enhance capabilities in our centers of excellence and on initiatives designed to improve the performance of our operating segments. These items were offset, in part, by a $2.8 million decrease in management and consulting fees payable to the Equity Sponsors due to the timing of fees recognized in 2009, a $2.4 million decrease in restructuring and Merger related charges and a $1.2 million improvement in Merry Maid’s Comparable Operating Performance, primarily reflecting reduced overhead spending and increased labor efficiencies.

 

Discontinued Operations

 

The components of loss from discontinued operations, net of income taxes for the third quarter of 2010 and 2009 are as follows:

 

 

 

Three months ended
September 30,

 

(In thousands)

 

2010

 

2009

 

Operating loss

 

$

(227

)

$

(609

)

Interest expense

 

 

 

Loss from discontinued operations, before income taxes

 

(227

)

(609

)

Benefit for income taxes

 

(122

)

(213

)

Loss from discontinued operations, net of income taxes

 

$

(105

)

$

(396

)

 

There are no adjustments necessary to reconcile operating loss from discontinued operations to Adjusted EBITDA or Comparable Operating Performance from discontinued operations for the third quarter of 2010 and 2009.

 

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Table of Contents

 

Nine Months Ended September 30, 2010 Compared to 2009

 

The Company reported revenue of $2,619.7 million for the nine months ended September 30, 2010, a $96.0 million, or 3.8 percent, increase compared to 2009. The revenue increase was driven by the results of our business units as described in “Segment Reviews for the Nine Months Ended September 30, 2010 Compared to 2009”.

 

Operating income was $199.8 million for the nine months ended September 30, 2010 compared to $241.5 million for the nine months ended September 30, 2009. Loss from continuing operations before income taxes was $10.4 million for the nine months ended September 30, 2010 compared to income from continuing operations before income taxes of $64.7 million for the nine months ended September 30, 2009. The decrease in income from continuing operations before income taxes of $75.1 million reflects the net effect of:

 

(In millions)

 

 

 

Non-cash purchase accounting adjustments(1)

 

$

10.0

 

Interest expense(2)

 

8.4

 

Interest and net investment income(3)

 

4.3

 

Restructuring and Merger related charges(4)

 

13.1

 

Non-cash goodwill and trade name impairment(5)

 

(46.9

)

Gain on extinguishment of debt(6)

 

(46.1

)

Residual value guarantee charge(7)

 

(7.7

)

Long-term incentive plan(8)

 

(4.4

)

Key executive separation charges(9)

 

(5.0

)

Segment results(10)

 

(0.8

)

 

 

$

(75.1

)

 


(1)                                  Consists primarily of decreased amortization of intangible assets as a result of certain finite lived intangible assets being fully amortized as of July 24, 2010.

 

(2)                                  Represents a decrease in interest expense as a result of decreases in our average long-term debt balances and weighted average interest rates as compared to the nine months ended September 30, 2009.

 

(3)                                  As further described in “Operating and Non-Operating Expenses”, represents an increase in interest and net investment income.

 

(4)                                  Represents the net positive effect of (i) an increase in restructuring charges related to a reorganization of field leadership and a restructuring of branch operations at TruGreen LawnCare, (ii) a decrease in restructuring charges related to a branch optimization project at Terminix, (iii) a decrease in restructuring charges related to information technology outsourcing at Other Operations and Headquarters and (iv) a decrease in Merger related charges.

 

(5)                                  Represents a non-cash impairment charge recorded in the second quarter of 2010 to reduce the carrying value of goodwill and trade names at TruGreen LandCare as a result of the Company’s interim impairment testing of goodwill and indefinite-lived intangible assets. See Note 5 to the condensed consolidated financial statements for further information.

 

(6)                                  Represents the gain on extinguishment of debt recorded in the nine months ended September 30, 2009 related to the completion of open market purchases of $89.0 million in face value of the Company’s Permanent Notes. There were no open market or other purchases of Permanent Notes by the Company in the nine months ended September 30, 2010.

 

(7)                                  Represents an increase in residual value guarantee charges related to a synthetic lease for operating properties that did not result in additional cash payments to exit the facility at the end of the lease term in July 2010. In the third quarter of 2009, the Company determined that it was probable that the fair value of the real properties under operating leases would be below the total amount funded under the lease facilities at the end of the lease term. The Company’s estimate of this shortfall was $15.9 million, which was expensed over the remainder of the lease term. The Company recorded charges of $10.4 million and $2.7 million in the nine months ended September 30, 2010 and 2009, respectively, related to this shortfall.

 

(8)                                  Represents the reversal, in 2009, of a reserve for cash awards related to a long-term incentive plan as certain performance measures under the plan were not achieved. There was no similar reversal in 2010.

 

(9)                                  Represents key executive separation charges recorded in the third quarter of 2010 related to the pending retirement of our Chief Executive Officer and the resignation of the President of TruGreen LandCare.

 

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(10)                            Represents a net decrease in income from continuing operations before income taxes, non-cash purchase accounting adjustment charges, interest expense, interest and net investment income, restructuring and Merger related charges, non-cash goodwill and trade name impairment, gain on extinguishment of debt, residual value guarantee charge, long-term incentive plan adjustments and key executive separation charges, reflecting the decline in results at TruGreen LandCare, American Home Shield and Other Operations and Headquarters, offset, in part, by the improvement in results at Terminix, TruGreen LawnCare and ServiceMaster Clean as described in “Segment Reviews for the Nine Months Ended September 30, 2010 Compared to 2009”.

 

Operating and Non-Operating Expenses

 

The Company reported cost of services rendered and products sold of $1,537.3 million for the nine months ended September 30, 2010 compared to $1,475.2 million for the nine months ended September 30, 2009. As a percentage of revenue, these costs increased to 58.7 percent for the nine months ended September 30, 2010 from 58.5 percent for the nine months ended September 30, 2009. This percentage increase primarily reflects increased contract claims costs at American Home Shield, decreased labor efficiencies at TruGreen LandCare, increased costs related to ongoing initiatives at TruGreen LawnCare to transform our branch operations and to improve customer service and increased residual value guarantee charges at TruGreen LawnCare, offset, in part, by, reduced fertilizer costs at TruGreen LawnCare and reduced fuel costs.

 

The Company reported selling and administrative expenses of $714.1 million for the nine months ended September 30, 2010 compared to $663.0 million for the nine months ended September 30, 2009. As a percentage of revenue, these costs increased to 27.3 percent for the nine months ended September 30, 2010 from 26.3 percent for the nine months ended September 30, 2009. This percentage increase primarily reflects investments in sales and marketing, increased provisions for incentive compensation, key executive separation charges of $5.0 million recorded in the third quarter of 2010 related to the pending retirement of our Chief Executive Officer and the resignation of the President of TruGreen LandCare, increased costs related to ongoing initiatives at TruGreen LawnCare, increased provisions for certain legal matters at American Home Shield and increases in spending in the Company’s headquarters functions to enhance capabilities in our centers of excellence and on initiatives designed to improve the performance of our operating segments.

 

Amortization expense was $111.8 million for the nine months ended September 30, 2010 compared to $121.1 million for the nine months ended September 30, 2009. The decrease is a result of certain finite lived intangible assets being fully amortized as of July 24, 2010.

 

Non-operating expense totaled $210.2 million for the nine months ended September 30, 2010 compared to $176.8 million for the nine months ended September 30, 2009. This increase includes a $46.1 million gain on extinguishment of debt recorded in the nine months ended September 30, 2009, offset, in part, by an $8.4 million decrease in interest expense resulting from decreases in our average long-term debt balances and weighted average interest rates and a $4.3 million increase in interest and net investment income. Interest and net investment income was comprised of the following for the nine months ended September 30, 2010 and 2009:

 

 

 

Nine months ended
September 30,

 

(In thousands)

 

2010

 

2009

 

Realized gains(1)

 

$

5,245

 

$

5,524

 

Impairments of securities(2)

 

 

(5,854

)

Deferred compensation trust(3)

 

511

 

1,670

 

Other(4)

 

1,731

 

1,852

 

Interest and net investment income

 

$

7,487

 

$

3,192

 

 


(1)                                  Represents the net investment gains and the interest and dividend income realized on the American Home Shield investment portfolio.

 

(2)                                  Represents other than temporary declines in the value of certain investments in the American Home Shield investment portfolio.

 

(3)                                  Represents investment income resulting from a change in the market value of investments within an employee deferred compensation trust (for which there is a corresponding and offsetting change in compensation expense within income from continuing operations before income taxes).

 

(4)                                  Represents interest income on other cash balances.

 

The effective tax rate on income from continuing operations was a provision of (37.6) percent for the nine months ended September 30, 2010 compared to a provision of 32.0 percent for the nine months ended September 30, 2009. The negative effective

 

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Table of Contents

 

rate for the nine months ended September 30, 2010 is primarily attributable to the Company providing for state and foreign tax expense despite incurring a loss from continuing operations before income taxes.

 

Restructuring and Merger Related Charges

 

The Company incurred restructuring and Merger related charges of $9.8 million and $22.9 million for the nine months ended September 30, 2010 and 2009, respectively. Restructuring and Merger related charges were comprised of the following:

 

 

 

Nine months ended
September 30,

 

(In thousands)

 

2010

 

2009

 

TruGreen LawnCare reorganization and restructuring(1)

 

$

6,657

 

$

5,951

 

Information technology outsourcing(2)

 

 

9,461

 

Terminix branch optimization(3)

 

 

3,219

 

Merger related charges(4)

 

1,180

 

2,234

 

Other(5)

 

1,944

 

1,994

 

Total restructuring and Merger related charges

 

$

9,781

 

$

22,859

 

 


(1)                                   Represents restructuring charges related to a reorganization of field leadership and a restructuring of branch operations. For the nine months ended September 30, 2010, these costs included consulting fees of $4.5 million and severance, lease termination and other costs of $2.2 million. For the nine months ended September 30, 2009, these costs included consulting fees of $4.1 million and severance, lease termination and other costs of $1.9 million. In connection with the restructuring of branch operations, we expect to incur cash charges through the second quarter of 2011 primarily related to consulting fees. Such charges are expected to amount to an additional $0.7 million, pre-tax, and will be recorded as restructuring charges in the condensed consolidated statement of operations as incurred.

 

(2)                                   On December 11, 2008, the Company entered into an agreement with IBM pursuant to which IBM provides information technology operations and applications development services to the Company. These services were phased in during the first half of 2009. For the nine months ended September 30, 2009, these costs included transition fees paid to IBM of $7.2 million, employee retention and severance costs of $1.3 million and consulting and other costs of $1.0 million.

 

(3)                                   Represents restructuring charges related to a branch optimization project. For the nine months ended September 30, 2009, these costs included lease termination costs of $2.9 million and severance costs of $0.3 million.

 

(4)                                   Includes severance, retention, legal fees and other costs associated with the Merger.

 

(5)                                   For the nine months ended September 30, 2010, these costs included adjustments to lease termination reserves related to previous restructuring initiatives of $1.7 million and consulting and other costs of $0.2 million. For the nine months ended September 30, 2009, these costs included adjustments to lease termination reserves related to previous restructuring initiatives of $0.4 million and consulting and other costs of $1.6 million.

 

Impairment of Goodwill and Trade Names

 

During the second quarter of 2010, the Company recorded a non-cash impairment charge of $46.9 million to reduce the carrying value of goodwill and trade names at TruGreen LandCare as a result of an interim impairment test of goodwill and indefinite-lived intangible assets. See Note 5 to the condensed consolidated financial statements for further information.

 

Segment Reviews for the Nine Months Ended September 30, 2010 Compared to 2009

 

The following business segment reviews should be read in conjunction with the required footnote disclosures presented in the Notes to the condensed consolidated financial statements. This disclosure provides a reconciliation of segment operating income to income from continuing operations before income taxes, with net non-operating expenses as the only reconciling item. As noted in segment reviews for the third quarter 2010 compared to 2009, the Company uses Adjusted EBITDA and Comparable Operating Performance to facilitate operating performance comparisons from period to period. The operating income, EBITDA, Adjusted EBITDA, and Comparable Operating Performance for each reportable segment have been revised to reflect the Company’s revised allocation methodology for all periods presented. See Note 14 to the condensed consolidated financial statements for further information.

 

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Table of Contents

 

Operating revenues and Comparable Operating Performance by operating segment are as follows:

 

 

 

Nine months ended
September 30,

 

(In thousands)

 

2010

 

2009

 

Operating Revenue:

 

 

 

 

 

TruGreen LawnCare

 

$

874,022

 

$

834,899

 

TruGreen LandCare

 

180,541

 

199,562

 

Terminix

 

889,482

 

843,134

 

American Home Shield

 

513,910

 

490,308

 

ServiceMaster Clean

 

98,337

 

92,869

 

Other Operations and Headquarters

 

63,438

 

62,961

 

Total Operating Revenue

 

$

2,619,730

 

$

2,523,733

 

Comparable Operating Performance:

 

 

 

 

 

TruGreen LawnCare

 

$

146,273

 

$

143,435

 

TruGreen LandCare

 

2,735

 

17,000

 

Terminix

 

216,400

 

200,005

 

American Home Shield

 

94,071

 

91,481

 

ServiceMaster Clean

 

45,217

 

43,294

 

Other Operations and Headquarters

 

(71,507

)

(72,632

)

Total Comparable Operating Performance

 

$

433,189

 

$

422,583

 

 

 

 

 

 

 

Memo: Items included in Comparable Operating Performance:

 

 

 

 

 

Restructuring and Merger related charges(1)

 

$

9,781

 

$

22,859

 

Management and consulting fees(2)

 

$

5,625

 

$

5,625

 

 

 

 

 

 

 

Memo: Items excluded from Comparable Operating Performance:

 

 

 

 

 

Comparable Operating Performance of Discontinued Operations

 

$

(1,171

)

$

(1,050

)

 


(1)                                  Represents (i) restructuring charges related to a reorganization of field leadership and a restructuring of branch operations at TruGreen LawnCare, a branch optimization project at Terminix and information technology outsourcing at Other Operations and Headquarters and (ii) Merger related charges.

 

(2)                                  Represents management and consulting fees payable to certain related parties. See Note 15 to the condensed consolidated financial statements for further information on management and consulting fees.

 

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Table of Contents

 

The following table presents reconciliations of operating income, the most directly comparable financial measure under GAAP, to Adjusted EBITDA and Comparable Operating Performance for the periods presented.

 

(in thousands)

 

TruGreen
LawnCare

 

TruGreen
LandCare

 

Terminix

 

American
Home
Shield

 

Service
Master
Clean

 

Other
Operations
and
Headquarters

 

Total

 

Nine months ended September 30, 2010

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Operating income (loss)(1)

 

$

80,248

 

$

(52,367

)

$

166,714

 

$

57,245

 

$

38,708

 

$

(90,713

)

$

199,835

 

Depreciation and amortization expense

 

56,843

 

8,684

 

49,838

 

31,714

 

5,374

 

10,007

 

162,460

 

EBITDA

 

137,091

 

(43,683

)

216,552

 

88,959

 

44,082

 

(80,706

)

362,295

 

Interest and net investment income (2)

 

 

 

 

5,244

 

153

 

2,090

 

7,487

 

Residual value guarantee charge(3)

 

9,222

 

 

 

 

982

 

245

 

10,449

 

Non-cash goodwill and trade name impairment(4)

 

 

46,884

 

 

 

 

 

46,884

 

Adjusted EBITDA

 

146,313

 

3,201

 

216,552

 

94,203

 

45,217

 

(78,371

)

427,115

 

Non-cash stock-based compensation expense

 

 

 

 

 

 

6,864

 

6,864

 

Non-cash credits attributable to purchase accounting(5)

 

(40

)

(466

)

(152

)

(132

)

 

 

(790

)

Comparable Operating Performance

 

$

146,273

 

$

2,735

 

$

216,400

 

$

94,071

 

$

45,217

 

$

(71,507

)

$

433,189

 

Memo: Items included in Comparable Operating Performance

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Restructuring and Merger related charges (credits)(6)

 

$

6,657

 

$

785

 

$

1,139

 

$

(127

)

$

61

 

$

1,266

 

$

9,781

 

Management and consulting fees(7)

 

$

 

$

 

$

 

$

 

$

 

$

5,625

 

$

5,625

 

Memo: Items excluded from Comparable Operating Performance

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Comparable Operating Performance of Discontinued Operations(8)

 

$

 

$

 

$

 

$

 

$

 

$

(1,171

)

$

(1,171

)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Nine months ended September 30, 2009

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Operating income (loss)(1)

 

$

75,382

 

$

8,658

 

$

152,778

 

$

60,423

 

$

36,673

 

$

(92,391

)

$

241,523

 

Depreciation and amortization expense

 

65,776

 

8,831

 

47,368

 

31,447

 

6,183

 

10,315

 

169,920

 

EBITDA

 

141,158

 

17,489

 

200,146

 

91,870

 

42,856

 

(82,076

)

411,443

 

Interest and net investment (loss) income (2)

 

 

 

 

(331

)

144

 

3,379

 

3,192

 

Residual value guarantee charge(3)

 

2,363

 

 

 

 

294

 

73

 

2,730

 

Adjusted EBITDA

 

143,521

 

17,489

 

200,146

 

91,539

 

43,294

 

(78,624

)

417,365

 

Non-cash stock-based compensation expense

 

 

 

 

 

 

5,992

 

5,992

 

Non-cash credits attributable to purchase accounting(5)

 

(86

)

(489

)

(141

)

(58

)

 

 

(774

)

Comparable Operating Performance

 

$

143,435

 

$

17,000

 

$

200,005

 

$

91,481

 

$

43,294

 

$

(72,632

)

$

422,583

 

Memo: Items included in Comparable Operating Performance

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Restructuring and Merger related charges(6)

 

$

5,951

 

$

133

 

$

3,365

 

$

105

 

$

 

$

13,305

 

$

22,859

 

Management and consulting fees(7)

 

$

 

$

 

$

 

$

 

$

 

$

5,625

 

$

5,625

 

Memo: Items excluded from Comparable Operating Performance

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Comparable Operating Performance of Discontinued Operations(8)

 

$

 

$

 

$

 

$

 

$

 

$

(1,050

)

$

(1,050

)

 

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(1)                                   Presented below is a reconciliation of total segment operating income to net income.

 

 

 

Nine months ended
September 30,

 

(In thousands)

 

2010

 

2009

 

Total Segment Operating Income

 

$

199,835

 

$

241,523

 

Non-operating Expense (Income):

 

 

 

 

 

Interest expense

 

217,117

 

225,538

 

Interest and net investment income

 

(7,487

)

(3,192

)

Gain on extinguishment of debt

 

 

(46,106

)

Other expense

 

556

 

555

 

(Loss) Income from Continuing Operations before Income Taxes

 

(10,351

)

64,728

 

Provision for income taxes

 

3,888

 

20,720

 

(Loss) Income from Continuing Operations

 

(14,239

)

44,008

 

Loss from discontinued operations, net of income taxes

 

(687

)

(666

)

Net (Loss) Income

 

$

(14,926

)

$

43,342

 

 

(2)                                  Interest and net investment income (loss) is primarily comprised of investment income and realized gain (loss) on our American Home Shield segment investment portfolio. Cash, short-term and long-term marketable securities associated with regulatory requirements in connection with American Home Shield and for other purposes totaled $296.0 million as of September 30, 2010. American Home Shield interest and net investment income (loss) was $5.2 million and ($0.3) million for the nine months ended September 30, 2010 and 2009, respectively. The balance of interest and net investment income (loss) primarily relates to (i) investment income (loss) from our employee deferred compensation trust (for which there is a corresponding and offsetting change in compensation expense within income from continuing operations before income taxes) and (ii) interest income on other cash balances.

 

(3)                                   Represents residual value guarantee charges related to a synthetic lease for operating properties that did not result in additional cash payments to exit the facility at the end of the lease term in July 2010. In the third quarter of 2009, the Company determined that it was probable that the fair value of the real properties under operating leases would be below the total amount funded under the lease facilities at the end of the lease term. The Company’s estimate of this shortfall was $15.9 million, which was expensed over the remainder of the lease term. The Company recorded charges of $10.4 million and $2.7 million in the nine months ended September 30, 2010 and 2009, respectively, related to this shortfall.

 

(4)                                 Represents a non-cash impairment charge of $46.9 million recorded in the second quarter of 2010 to reduce the carrying value of goodwill and trade names at TruGreen LandCare as a result of the Company’s interim impairment test of goodwill and indefinite-lived intangible assets. See Note 5 to the condensed consolidated financial statements for further information.

 

(5)                                 The Merger was accounted for using purchase accounting. This adjustment represents the aggregate, non-cash adjustments (other than amortization and depreciation) attributable to the application of purchase accounting.

 

(6)                                  Represents (i) restructuring charges related to a reorganization of field leadership and a restructuring of branch operations at TruGreen LawnCare, a branch optimization project at Terminix and information technology outsourcing at Other Operations and Headquarters and (ii) Merger related charges.

 

(7)                                  Represents management and consulting fees payable to certain related parties. See Note 15 to the condensed consolidated financial statements for further information on management and consulting fees.

 

(8)                                  There are no adjustments necessary to reconcile operating loss from discontinued operations, the most directly comparable financial measure under GAAP, to Adjusted EBITDA or Comparable Operating Performance from discontinued operations for the nine months ended September 30, 2010 and 2009.

 

TruGreen LawnCare Segment

 

The TruGreen LawnCare segment reported a 4.7 percent increase in revenue, a 6.5 percent increase in operating income and a 2.0 percent increase in Comparable Operating Performance for the nine months ended September 30, 2010 compared to 2009. The revenue results reflect a 1.3 percent increase in customer counts, higher sales of expanded services to existing customers, lower discounts and improved price realization. The increase in customer counts was driven by an increase in new unit sales generated in our neighborhood selling channel and the contribution of acquisitions.

 

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TruGreen LawnCare’s Comparable Operating Performance improved $2.8 million for the nine months ended September 30, 2010 compared to 2009. In addition to the favorable impact of increased revenue, TruGreen LawnCare’s Comparable Operating Performance reflects reduced fuel and fertilizer costs, offset, in part, by investments in sales and marketing and increased costs related to our ongoing initiatives to transform our branch operations and to improve customer service.

 

TruGreen LandCare Segment

 

The TruGreen LandCare segment reported a 9.5 percent decrease in revenue, a $61.0 million decrease in operating income and an 83.9 percent decline in Comparable Operating Performance for the nine months ended September 30, 2010 compared to 2009. The decline in revenue included a 10.8 percent decrease in base contract maintenance revenue and a 10.8 percent decrease in enhancement revenue. Revenue trends were primarily impacted by contract cancellations and pricing concessions granted in 2009 and 2010 in response to the impacts of a difficult economic environment. The ratio of enhancement revenue to base contract maintenance revenue for the nine months ended September 30, 2010 was comparable to 2009.

 

TruGreen LandCare’s $61.0 million decline in operating income includes a non-cash impairment charge of $46.9 million to reduce the carrying value of goodwill and trade names to their estimated fair value as further described in Note 5 to the condensed consolidated financial statements. TruGreen LandCare’s Comparable Operating Performance declined $14.3 million for the nine months ended September 30, 2010 compared to 2009. In addition to the unfavorable impact of decreased revenue, TruGreen LandCare’s Comparable Operating Performance reflects decreased labor efficiencies resulting from increased technician overtime and key executive separation charges, offset, in part, by reduced fuel costs. The Company is exploring strategic options relating to TruGreen LandCare, including the potential sale of the business.

 

Terminix Segment

 

The Terminix segment reported a 5.5 percent increase in revenue, a 9.1 percent increase in operating income and an 8.2 percent improvement in Comparable Operating Performance for the nine months ended September 30, 2010 compared to 2009. The segment’s overall revenue results reflected growth in termite and pest control revenues, as well as increased product distribution revenue of $18.8 million. Termite revenues increased 2.0 percent for the nine months ended September 30, 2010 compared to 2009, due to an increase in new unit sales, the contribution of acquisitions and a 20 basis point improvement in the customer retention rate. Pest control revenues increased 4.5 percent for the nine months ended September 30, 2010 compared to 2009, reflecting a 5.0 percent increase in customer counts due to an increase in new unit sales, the contribution of acquisitions and a 250 basis point improvement in the customer retention rate. In the third quarter of 2010, Terminix acquired the assets of Antimite Termite and Pest Control, a company with annual revenues of approximately $30 million.

 

Terminix’s Comparable Operating Performance improved $16.4 million for the nine months ended September 30, 2010 compared to 2009. In addition to the favorable impact of increased revenue, Terminix’s Comparable Operating Performance reflects reduced fuel costs, the favorable impact of acquiring assets in connection with exiting certain fleet leases, favorable termite damage claims trends and a $2.2 million decrease in restructuring charges related to a branch optimization program completed in 2009, offset, in part by increased provisions for incentive compensation and investments in sales and marketing.

 

American Home Shield Segment

 

The American Home Shield segment reported a 4.8 percent increase in revenue, a 5.3 percent decrease in operating income and a 2.8 percent improvement in Comparable Operating Performance for the nine months ended September 30, 2010 compared to 2009. The increase in revenue reflects a 3.4 percent increase in customer counts and improved price realization. The increase in customer counts was driven by an increase in new unit sales and a 300 basis point improvement in customer retention.

 

American Home Shield’s Comparable Operating Performance improved $2.6 million for the nine months ended September 30, 2010 compared to 2009. In addition to the favorable impact of increased revenue, American Home Shields’s Comparable Operating Performance reflects a $5.6 million increase in interest and net investment income from the American Home Shield investment portfolio (primarily reflecting reductions in impairments of securities) offset, in part, by investments in consumer sales programs, an 8.9 percent increase in contract claims costs driven by an increase in the number of seasonal contract claims and increased provisions for certain legal matters.

 

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ServiceMaster Clean Segment

 

The ServiceMaster Clean segment reported a 5.9 percent increase in revenue, a 5.5 percent increase in operating income and a 4.4 percent improvement in Comparable Operating Performance for the nine months ended September 30, 2010 compared to 2009. Trends in revenue reflect an increase in national janitorial accounts, product sales to franchisees and other revenues.

 

ServiceMaster Clean’s Comparable Operating Performance improved $1.9 million for the nine months ended September 30, 2010 compared to 2009, primarily reflecting the favorable impact of increased revenues.

 

Other Operations and Headquarters Segment

 

This segment includes the operations of Merry Maids, SMAC and the Company’s headquarters functions. The segment reported comparable revenue, a 1.8 percent improvement in operating loss and a 1.5 percent improvement in Comparable Operating Performance for the nine months ended September 30, 2010 compared to 2009. The Merry Maids operations reported comparable revenue, a 35.3 percent increase in operating income and a 23.8 percent improvement in Comparable Operating Performance for the nine months ended September 30, 2010 compared to 2009.

 

The segment’s Comparable Operating Performance improved $1.1 million for the nine months ended September 30, 2010 compared to 2009, which includes a $12.0 million decrease in restructuring and Merger related charges and a $2.9 million improvement in Merry Maid’s Comparable Operating Performance, primarily reflecting reduced overhead spending and increased labor efficiencies. These items were offset, in part, by key executive separation charges of $4.3 million recorded in the third quarter of 2010, increased provisions for incentive compensation in 2010, due primarily to the reversal, in 2009, of a $4.4 million reserve for cash awards related to a long-term incentive plan as certain performance measures under the plan were not achieved, and increases in spending in the Company’s headquarters functions to enhance capabilities in our centers of excellence and on initiatives designed to improve the performance of our operating segments.

 

Discontinued Operations

 

The components of loss from discontinued operations, net of income taxes for the nine months ended September 30, 2010 and 2009 are as follows:

 

 

 

Nine months ended
September 30,

 

(In thousands)

 

2010

 

2009

 

Operating Loss

 

$

(1,171

)

$

(1,050

)

Interest expense

 

 

 

Loss from discontinued operations, before income taxes

 

(1,171

)

(1,050

)

Benefit for income taxes

 

(484

)

(384

)

Loss from discontinued operations, net of income taxes

 

$

(687

)

$

(666

)

 

There are no adjustments necessary to reconcile operating loss from discontinued operations to Adjusted EBITDA or Comparable Operating Performance from discontinued operations for the nine months ended September 30, 2010 and 2009.

 

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FINANCIAL POSITION AND LIQUIDITY

 

Cash Flows from Operating Activities from Continuing Operations

 

Net cash provided from operating activities from continuing operations increased $50.0 million to $119.2 million for the nine months ended September 30, 2010 compared to $69.2 million for the nine months ended September 30, 2009.

 

Net cash provided from operating activities for the nine months ended September 30, 2010 was comprised of $209.1 million in earnings as adjusted for non-cash charges, offset, in part, by a $79.7 million increase in cash required for working capital and $10.2 million in cash payments related to restructuring charges. Working capital requirements were impacted by normal seasonal working capital needs. Working capital requirements were adversely impacted by growth in accounts receivable balances, due to increases in revenue as compared to prior year and unfavorable collection trends partially attributable to increases in revenue in service lines with longer than average collection terms, and the timing of interest payments on our Permanent Notes. Working capital requirements were favorably impacted by favorable timing of accounts payable and payroll and related payments.

 

Net cash provided from operating activities for the nine months ended September 30, 2009 was comprised of $214.5 million in earnings as adjusted for non-cash charges, offset in part, by a $125.5 million increase in cash required for working capital and $19.8 million in cash payments related to restructuring charges. The increase in working capital requirements for the nine months ended September 30, 2009 was driven primarily by normal seasonal activity and the timing of interest payments on our Permanent Notes and Term Facilities.

 

Cash Flows from Investing Activities from Continuing Operations

 

Net cash used for investing activities from continuing operations was $137.5 million for the nine months ended September 30, 2010 compared to $61.9 million for the nine months ended September 30, 2009.

 

Capital expenditures increased to $105.3 million for the nine months ended September 30, 2010 from $50.5 million for the nine months ended September 30, 2009 and included vehicle purchases of $32.8 million, real estate purchases of $37.4 million in connection with exiting certain real estate leases as further discussed in “Liquidity”, recurring capital needs and information technology projects. The Company anticipates that capital expenditures, excluding vehicle fleet and real estate purchases, for 2010 will range from $55.0 million to $65.0 million, reflecting recurring needs and the continuation of investments in information systems and productivity enhancing operating systems. The Company’s capital requirement for fleet vehicles for 2010 is expected to range from $50.0 million to $60.0 million. The Company has no additional material capital commitments at this time.

 

Cash payments for acquisitions, excluding the Merger, for the nine months ended September 30, 2010 totaled $52.5 million, compared with $20.7 million for the nine months ended September 30, 2009. Consideration paid for acquisitions consisted of cash payments and debt payable to sellers. The Company expects to continue its acquisition program at Terminix, TruGreen LawnCare and Merry Maids.

 

The increase in notes receivable, financial investments and securities for the nine months ended September 30, 2010 compared to September 30, 2009 reflects the return of the Company’s $22.0 million investment in previously leased real estate facilities as further discuss in “Liquidity”, offset, in part, by a decrease in net sales of certain marketable securities.

 

Cash Flows from Financing Activities from Continuing Operations

 

Net cash used for financing activities from continuing operations was $34.8 million for the nine months ended September 30, 2010 compared to $201.8 million for the nine months ended September 30, 2009. During the nine months ended September 30, 2010, the Company borrowed and repaid $5.0 million under the Revolving Credit Facility, borrowed $10.0 million under other financing arrangements, made scheduled principal payments of long-term debt of $32.3 million and, as further discussed in “Liquidity”, made repayments of $12.5 million in connection with exiting certain real estate leases. During the nine months ended September 30, 2009, the Company completed open market purchases of $89.0 million in face value of the Permanent Notes for a cost of $41.0 million. The Company also made repayments of $125.0 million under the Revolving Credit Facility and made scheduled principal payments of long-term debt of $35.4 million during the nine months ended September 30, 2009.

 

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Liquidity

 

The Company is highly leveraged, and a very substantial portion of the Company’s liquidity needs arise from debt service on indebtedness incurred in connection with the Merger and from funding the Company’s operations, working capital and capital expenditures.

 

The agreements governing the Term Facilities, the Permanent Notes and the Revolving Credit Facility contain certain covenants that limit or restrict the incurrence of additional indebtedness, debt repurchases, liens, sales of assets, certain payments (including dividends) and transactions with affiliates, subject to certain exceptions. The Company was in compliance with the covenants under these agreements at September 30, 2010.

 

Through July 15, 2011, the Company may, at its option prior to the start of any interest period, elect to pay interest on outstanding amounts under the Permanent Notes entirely in cash (“Cash Interest”), entirely by increasing the principal amount of the outstanding loans (“PIK Interest”), or 50 percent as Cash Interest and 50 percent as PIK Interest. Interest payable after July 15, 2011 is payable entirely as Cash Interest. All interest payments due through July 2010 were paid entirely as Cash Interest. The Company elected to pay all interest payable through January 2011 entirely as Cash Interest and expects to pay interest payable through July 15, 2011 entirely as Cash Interest.

 

Cash and short- and long-term marketable securities totaled $336.7 million at September 30, 2010, compared with $385.6 million at December 31, 2009. As of September 30, 2010 and December 31, 2009, $296.0 million and $256.5 million, respectively, of the cash and short- and long-term marketable securities balance are associated with regulatory requirements at American Home Shield and for other purposes. American Home Shield’s investment portfolio has been invested in a combination of high quality, short duration fixed income securities and equities. The Company closely monitors the performance of the investments. From time to time, the Company reviews the statutory reserve requirements to which its regulated entities are subject and any changes to such requirements. These reviews may result in identifying current reserve levels above or below minimum statutory reserve requirements, in which case the Company may adjust its reserves. The reviews may also identify opportunities to satisfy certain regulatory reserve requirements through alternate financial vehicles, which could enhance our liquidity.

 

A portion of the Company’s vehicle fleet and some equipment are leased through operating leases. The lease terms are non-cancelable for the first twelve-month term, and then are month-to-month, cancelable at the Company’s option. There are residual value guarantees by the Company (ranging from 70 percent to 84 percent of the estimated terminal value at the inception of the lease depending on the agreement) relative to these vehicles and equipment, which historically have not resulted in significant net payments to the lessors. The fair value of the assets under all of the fleet and equipment leases is expected to substantially mitigate the Company’s guarantee obligations under the agreements. At September 30, 2010, the Company’s residual value guarantees related to the leased assets totaled $59.2 million for which the Company has recorded a liability for the estimated fair value of these guarantees of approximately $1.3 million in the condensed consolidated statement of financial position.

 

Prior to the Merger, the Company maintained lease facilities with banks totaling $65.2 million, which provided for the financing of branch properties to be leased by the Company. In connection with the closing of the Merger, the Company amended these leases effective July 24, 2007. Among the modifications, the Company extended the lease terms through July 24, 2010 and made a $22.0 million investment in the lease facilities. In July 2010, the Company purchased the properties for $65.2 million. The Company’s $22.0 million investment in the lease facilities was returned to the Company upon purchase, resulting in a net cash payment of $43.2 million. In the third quarter of 2009, the Company determined that it was probable that the fair value of the real properties under operating leases would be below the total amount funded under the lease facilities at the end of the lease term. The Company’s estimate of this shortfall was $15.9 million, which was expensed over the remainder of the lease term. The Company recorded charges of $10.4 million in the nine months ended September 30, 2010 and $5.5 million in 2009 related to this shortfall.

 

The Company holds certain financial instruments that are measured at fair value on a recurring basis. The fair values of these instruments are measured using both the market and income approaches. For investments in marketable securities, deferred compensation trust assets and derivative contracts, which are carried at their fair values, the Company’s fair value estimates incorporate quoted market prices, other observable inputs (for example, forward interest rates) and unobservable inputs (for example, forward commodity prices) at the balance sheet date.

 

Under the terms of its fuel swap contracts, the Company is required to post collateral in the event that the fair value of the contracts exceeds a certain agreed upon liability level and in other circumstances required by the counterparty. As of September 30, 2010, the fair value of the Company’s fuel swap contracts was a net asset of $3.0 million, and the Company posted $5.0 million in letters of credit as collateral under its fuel hedging program, none of which were issued under the Company’s Revolving Credit Facility. The continued use of letters of credit for this purpose could limit the Company’s ability to post letters of credit for other purposes and could limit the Company’s borrowing

 

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availability under the Revolving Credit Facility. However, the Company does not expect the fair value of its outstanding fuel swap contacts to materially impact its financial position or liquidity.

 

The Company’s ongoing liquidity needs are expected to be funded by cash on hand, net cash provided by operating activities and, as required, borrowings under the Revolving Credit Facility and accounts receivable securitization arrangement (discussed below). We expect that cash provided from operations and available capacity under the Revolving Credit Facility and accounts receivable securitization arrangement will provide sufficient funds to operate our business, make expected capital expenditures and meet our liquidity requirements for the following 12 months, including payment of interest and principal on our debt. As of September 30, 2010, the Company had $500.0 million of remaining capacity available under the Revolving Credit Facility and $40.0 million of remaining capacity under the accounts receivable securitization arrangement.

 

The Company may from time to time repurchase or otherwise retire the Company’s debt and take other steps to reduce the Company’s debt or otherwise improve the Company’s financial position. These actions may include open market debt repurchases, negotiated repurchases, other retirements of outstanding debt and opportunistic refinancing of debt. The amount of debt that may be repurchased or otherwise retired or refinanced, if any, will depend on market conditions, trading levels of the Company’s debt, the Company’s cash position, compliance with debt covenants and other considerations. Affiliates of the Company may also purchase the Company’s debt from time to time, through open market purchases or other transactions. In such cases, the Company’s debt may not be retired, in which case the Company would continue to pay interest in accordance with the terms of the debt, and the Company would continue to reflect the debt as outstanding in its condensed consolidated statement of financial position.

 

Between the Merger and September 30, 2010, Holdings has completed open market purchases totaling $65.0 million in face value of the Permanent Notes for a cost of $21.4 million. The debt acquired by Holdings has not been retired, and the Company has continued to pay interest in accordance with the terms of the debt. The Company recorded interest expense of $5.2 million for the nine months ended September 30, 2010 and 2009, respectively, related to the Permanent Notes held by Holdings. The Company made cash payments to Holdings of $7.0 million and $6.5 million during the nine months ended September 30, 2010 and 2009, respectively. Interest accrued by the Company and payable to Holdings as of September 30, 2010 and December 31, 2009 amounted to $1.4 million and $3.2 million, respectively.

 

The Company has entered into an accounts receivable securitization arrangement under which TruGreen LawnCare and Terminix may sell certain eligible trade accounts receivable to Funding, the Company’s wholly owned, bankruptcy-remote subsidiary, which is consolidated for financial reporting purposes. Funding, in turn, may transfer, on a revolving basis, an undivided percentage ownership interest of up to $50.0 million in the pool of accounts receivable to one or both of the Purchasers. The amount of the eligible receivables varies during the year based on seasonality of the businesses and could, at times, limit the amount available to the Company from the sale of these interests.

 

During the nine months ended September 30, 2010, there were no transfers of interests in the pool of trade accounts receivables to Purchasers under this arrangement. As of September 30, 2010 and December 31, 2009, the Company had $10.0 million outstanding under the arrangement and, as of September 30, 2010, had $40.0 million of remaining capacity available under the trade accounts receivable securitization arrangement.

 

The accounts receivable securitization arrangement is a 364-day facility that is renewable annually at the option of Funding, with a final termination date of July 17, 2012. Only one of the Purchasers is required to purchase interests under the arrangement. If this Purchaser were to exercise its right to terminate its participation in the arrangement, which it may do in the third quarter of each year, the amount of cash available to the Company under this arrangement may be reduced or eliminated. As part of the annual renewal of the facility, which last occurred on July 20, 2010, this Purchaser agreed to continue its participation in the arrangement at least through July 19, 2011.

 

As a holding company, we depend on our subsidiaries to distribute funds to us so that we may pay our obligations and expenses, including our debt service obligations. The ability of our subsidiaries to make distributions and dividends to us depends on their operating results, cash requirements and financial condition and general business conditions. Our insurance subsidiaries and home services and similar subsidiaries (through which we conduct our American Home Shield business) are subject to significant regulatory restrictions under the laws and regulations of the states in which they operate. Among other things, such laws and regulations require certain such subsidiaries to maintain minimum capital and net worth requirements and may limit the amount of ordinary and extraordinary dividends and other payments that these subsidiaries can pay to us. For example, certain states prohibit payment by these subsidiaries to the Company of dividends in excess of 10 percent of their capital as of the most recent year end, as determined in accordance with prescribed insurance accounting practices in those states. Of the $296.0 million as of September 30, 2010, which we identify as being potentially unavailable to be paid to the Company by its subsidiaries, approximately $235.5 million is held by our home services and insurance subsidiaries and is subject to these regulatory limitations on the payment of funds to us. Such limitations will be in effect throughout 2010, and similar limitations will be re-computed as of December 31, 2010 and will be in effect in 2011. The remainder of the $296.0 million, or $60.5 million, is related to amounts that the Company’s management does not

 

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consider readily available to be used to service the Company’s indebtedness due, among other reasons, to the Company’s cash management practices and working capital needs at various subsidiaries.

 

The Company’s Annual Report on Form 10-K for the year ended December 31, 2009 included disclosure of the Company’s contractual obligations and commitments as of December 31, 2009. The Company continues to make the contractually required payments and, therefore, the 2010 obligations and commitments as listed in the Company’s Annual Report on Form 10-K for the year ended December 31, 2009 have been reduced by the required payments. There were no material changes outside of the ordinary course of business in the Company’s previously disclosed contractual obligations and commitments during the nine months ended September 30, 2010.

 

Off-Balance Sheet Arrangements

 

The Company has off-balance sheet arrangements in the form of guarantees as discussed in Note 4 of the condensed consolidated financial statements.

 

Information Regarding Forward-Looking Statements

 

This report includes forward-looking statements and cautionary statements. Some of the forward-looking statements can be identified by the use of forward-looking terms such as “believes”, “expects”, “may”, “will”, “shall”, “should”, “would”, “could”, “seek”, “aims”, “projects”, “is optimistic”, “intends”, “plans”, “estimates”, “anticipates” or other comparable terms. These forward-looking statements include all matters that are not historical facts. They appear in a number of places throughout this report and include, without limitation, statements regarding our intentions, beliefs, assumptions or current expectations concerning, among other things, the degree and timing of economic recovery; governmental regulation or interpretation thereof; our liquidity; cash flows; results of operations; financial condition; prospects; growth strategies; future impairments; capital expenditures and requirements; customer retention; the continuation of acquisitions; strategies related to divestitures; attraction and retention of key personnel; the impact of interest rate hedges and fuel swaps; the cost savings from restructurings and reorganizations and expected charges related to such restructurings and reorganizations; and the impact of prevailing economic conditions.

 

Forward-looking statements are subject to known and unknown risks and uncertainties, many of which may be beyond our control. We caution you that forward-looking statements are not guarantees of future performance or outcomes, and that actual outcomes and performances, including, without limitation, our actual results of operations, financial condition and liquidity, and the development of the industries in which we operate may differ materially from those made in or suggested by the forward-looking statements contained in this report. In addition, even if our results of operations, financial condition and liquidity, and the development of the industries in which we operate are consistent with the forward-looking statements contained in this report, those results or developments may not be indicative of results or developments in subsequent periods. A number of important factors, including the risks and uncertainties discussed in Item 1A—Risk Factors in Part I in the Company’s Annual Report on Form 10-K for the year ended December 31, 2009, could cause actual results and outcomes to differ materially from those in the forward-looking statements. Additional factors that could cause actual results and outcomes to differ from those reflected in forward-looking statements include, without limitation:

 

·                   the effects of our substantial indebtedness and the limitations contained in the agreements governing such indebtedness;

 

·                   our ability to generate the significant amount of cash needed to fund our operations and service our debt obligations and debt repurchases;

 

·                   changes in interest rates because a significant portion of our indebtedness bears interest at variable rates;

 

·                   our ability to secure sources of financing or other funding to allow for direct purchases of commercial vehicles, primarily for TruGreen LawnCare, Terminix and TruGreen LandCare;

 

·                   changes in the source and intensity of competition in our market segments;

 

·                   our ability to attract and retain key personnel, including a successor to our CEO who has announced his pending retirement with a targeted date of December 31, 2010, or such earlier or later date as a successor CEO is appointed;

 

·                   weather conditions and seasonality factors that affect the demand for our services, including any impact from climate change factors, known and unknown;

 

·                   higher commodity prices and lack of availability, including fuel and fertilizers (primarily at TruGreen LawnCare, Terminix and TruGreen LandCare) could impact our ability to provide and the profitability of our brands;

 

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·                   increases in operating costs, such as higher insurance premiums, self-insurance costs and health care costs;

 

·                   employee retention, labor shortages, including shortages due to immigration legislation, or increases in compensation and benefits costs, including costs related to the comprehensive health care reform law enacted in the first quarter of 2010;

 

·                   epidemics, pandemics or other public health concerns or crises could affect the demand for, or our ability to provide, our services resulting in a reduction in revenues;

 

·                   a continuation or change in general economic, financial and credit conditions in the United States and elsewhere (including further deterioration or disruption in the credit and financial markets), especially as such may affect home sales, consumer or business liquidity, bank failures, consumer or commercial confidence or spending levels including as a result of inflation or deflation, unemployment, interest rate fluctuations, mortgage foreclosures and subprime credit dislocations;

 

·                   a failure of any insurance company that provides insurance to us;

 

·                   changes in the type or mix of our service offerings or products;

 

·                   existing and future governmental regulation and the enforcement thereof, including regulation relating to restricting or banning of telemarketing; door-to-door solicitation; direct mail or other marketing activities; the Termite Inspection Protection Plan; pesticides and/or fertilizers; or other legislation, regulation or interpretations impacting our business models;

 

·                   laws and regulations relating to financial reform and the use of derivative instruments, including by companies such as ServiceMaster;

 

·                   the success of and costs associated with restructuring initiatives;

 

·                   the number, type, outcomes (by judgement or settlement) and costs of legal or administrative proceedings;

 

·                   possible labor organizing activities at the Company or its franchisees;

 

·                   risks associated with acquisitions and dispositions, including retaining customers from the businesses acquired, difficulties in integrating acquired businesses and achieving expected synergies therefrom;

 

·                   risks associated with budget deficits at federal, state and local levels resulting from deteriorating economic conditions, which could result in federal, state and local governments decreasing their purchasing of our products or services and/or increasing taxes on businesses to generate more tax revenues, which could adversely impact our revenue, earnings, tax payments and cash flows, as applicable;

 

·                   the timing and structuring of our business process outsourcing, including any current or future outsourcing of all or portions of our information technology, call center and other corporate functions, and risks associated with such outsourcing; and

 

·                   other factors described from time to time in documents that we file with the SEC.

 

You should read this report completely and with the understanding that actual future results may be materially different from expectations. All forward-looking statements made in this report are qualified by these cautionary statements. These forward-looking statements are made only as of the date of this report, and we do not undertake any obligation, other than as may be required by law, to update or revise any forward-looking statements to reflect changes in assumptions, the occurrence of events, unanticipated or otherwise, changes in future operating results over time or otherwise.

 

Comparisons of results for current and any prior periods are not intended to express any future trends, or indications of future performance, unless expressed as such, and should only be viewed as historical data.

 

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ITEM 3. QUANTITATIVE AND QUALITATIVE DISCLOSURE S ABOUT MARKET RISK

 

Interest Rate Risk

 

The Company is exposed to the impact of interest rate changes and manages this exposure through the use of variable-rate and fixed-rate debt and by utilizing interest rate swaps. The Company does not enter into these contracts for trading or speculative purposes. In the Company’s opinion, the market risk associated with debt obligations and other significant instruments as of September 30, 2010 has not materially changed from December 31, 2009 (see Item 7A of the Company’s Annual Report on Form 10-K for the year ended December 31, 2009).

 

Fuel Price Risk

 

The Company is exposed to market risk for changes in fuel prices through the consumption of fuel by its vehicle fleet in the delivery of services to its customers. The Company uses approximately 25 million gallons of fuel on an annual basis. A 10 percent change in fuel prices would result in a change of approximately $6.5 million in the Company’s annual fuel cost before considering the impact of fuel swap contracts.

 

The Company uses fuel swap contracts to mitigate the financial impact of fluctuations in fuel prices. As of September 30, 2010, the Company had fuel swap contracts to pay fixed prices for fuel with an aggregate notional amount of $78.2 million, maturing through 2012. The estimated fair value of these contracts at September 30, 2010 was a net asset of $3.0 million. These fuel swap contracts provide a fixed price for approximately 80.5 percent, 74.7 percent and 11.3 percent of the Company’s estimated fuel usage for the remainder of 2010, 2011 and 2012, respectively.

 

ITEM 4. CONTROLS AND PROCEDURES

 

Effectiveness of Disclosure Controls and Procedures. ServiceMaster’s Chief Executive Officer, J. Patrick Spainhour, and ServiceMaster’s Senior Vice President and Chief Financial Officer, Steven J. Martin, have evaluated ServiceMaster’s disclosure controls and procedures (as defined in Rule 15d-15(e)) as of the end of the period covered by this Quarterly Report on Form 10-Q. ServiceMaster’s disclosure controls and procedures include a roll-up of financial and non-financial reporting that is consolidated in the principal executive office of ServiceMaster in Memphis, Tennessee. Messrs. Spainhour and Martin have concluded that both the design and operation of ServiceMaster’s disclosure controls and procedures are effective.

 

Changes in Internal Control over Financial Reporting. No change in ServiceMaster’s internal control over financial reporting occurred during the third quarter of 2010 that has materially affected, or is reasonably likely to materially affect, ServiceMaster’s internal control over financial reporting.

 

PART II. OTHER INFORMAT ION

 

ITEM 1. LEGAL PROC EEDINGS

 

In the ordinary course of conducting business activities, the Company and its subsidiaries become involved in judicial, administrative and regulatory proceedings involving both private parties and governmental authorities. These proceedings include, on an individual, collective and class action basis, regulatory, insured and uninsured employment, general, and commercial liability actions and environmental proceedings. For instance, American Home Shield Corporation was sued in a putative class action on May 26, 2009 in the U.S. District Court for the Northern District of Alabama by Abigail Rudd, et al. , and is alleged to have violated Section 8 of the Real Estate Settlement Procedures Act in connection with certain payments made to real estate agencies. The plaintiffs seek damages equal to three times the amount of the allegedly improper payments occurring after May 26, 2008. The Company intends to defend its interests vigorously.

 

Additionally, the Company has entered into settlement agreements in certain cases, including putative class actions, which are subject to court approval. If one or more of these settlements are not finally approved, the Company could have additional or different exposure. The enactment of new federal or state legislation or the promulgation of new regulation or interpretation at any level of government may also expose the Company to potential new liabilities or costs, or may require the Company to modify its business model or business practices. At this time, the Company does not expect any of these proceedings or changes in law to have a material effect on its financial position, results of operations or cash flows; however, the Company can give no assurance that the results of any such proceedings may not be material to its financial position, results of operations and cash flows for any period in which costs, if any, are recognized.

 

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Table of Contents

 

ITEM 6. EXH IBITS

 

Exhibit No .

 

Description of Exhibit

 

 

 

10.1

 

Letter Agreement with J. Patrick Spainhour, executed on September 8, 2010, related to calculation of Mr. Spainhour’s benefits upon retirement.

 

 

 

10.2

 

Amended and Restated ServiceMaster Global Holdings, Inc. MSIP

 

 

 

10.3

 

Form of Employee Restricted Stock Unit Agreement under the MSIP

 

 

 

31.1

 

Certification of Chief Executive Officer Pursuant to Rule 15d — 14(a), as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.

 

 

 

31.2

 

Certification of Chief Financial Officer Pursuant to Rule 15d — 14(a), as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.

 

 

 

32.1

 

Certification of Chief Executive Officer Pursuant to Section 1350 of Chapter 63 of Title 18 of the United States Code, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.

 

 

 

32.2

 

Certification of Chief Financial Officer Pursuant to Section 1350 of Chapter 63 of Title 18 of the United States Code, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.

 

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SIGNATURE

 

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

 

Date: November 15, 2010

 

 

 

THE SERVICEMASTER COMPANY
 (Registrant)

 

 

 

 

 

By:

/s/ Steven J. Martin 

 

 

 

Steven J. Martin

 

 

 

Senior Vice President and Chief Financial Officer

 

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Exhibit 10.1

 

PERSONAL & CONFIDENTIAL

 

September 1, 2010

 

Mr. J. Patrick Spainhour

6175 Chapelle Circle East

Memphis, TN  38120

 

Pat,

 

This letter will follow-up on our recent discussions and will confirm the terms of your retirement from ServiceMaster.  We respect and are grateful for your dedicated service to ServiceMaster.  I am pleased to acknowledge the arrangements below in recognition of that service.

 

While the target date for your departure will be 12/31/10, your actual departure date will depend on the timing of our appointment of a qualified successor.  Accordingly, your actual departure could be earlier or later than 12/31/10, depending on our progress in naming a successor.

 

Your departure from the company will be treated as a termination of employment without cause (and not a retirement) for purposes of your employment agreement, company equity agreements and employee benefit plans, making you eligible to receive the full array of severance benefits summarized on the attached schedule.  You will become eligible for these termination arrangements commencing with your actual date of departure from the company.

 

In addition, assuming your continued full-time engagement and effective leadership of the company, as determined by the Chairman of the Board, we will provide you with the following additional benefits:

 

·                   The period of time to exercise your vested non-matching options (350,000 options as of 8/24/10) will be extended from three months to three years from your departure date.

·                   Should any additional non-matching options vest prior to your departure date, the exercise period for those options will also be extended to three years.

·                   At your discretion, and upon your departure, you may retain a maximum of 50,000 shares (currently valued at $500,000) of your original investment in the company, and the company or CD&R investors will exercise their call right with respect to your remaining purchased shares, in accordance with your original stock subscription agreement.  You will be entitled to exercise your vested matching options (300,000 options as of 8/24/10) during the three-month period after your departure, and, if you choose to exercise these options, the company or CD&R investors will also exercise their call right with respect to the shares acquired on exercise.

·                   The company will continue medical, prescription drug and life insurance for you and your dependents (subject to insurer consent, if required) until your 65 th  birthday (rather than the for two years following departure provided for in your employment agreement) with expenses shared in the same proportion as prior to your departure.

 



 

Except as provided above, the contractual arrangements governing your departure will be as set forth in your employment agreement, stock subscription agreement, stock option agreement and any applicable company benefit plans.  This agreement is subject to your concurrence as indicated below and a full release of claims as provided in your employment agreement.

 

 

/s/ Edward M. Liddy

 

 

 

Edward M. Liddy

 

Chairman of the Board

 

ServiceMaster Global Holdings, Inc.

 

Accepted by:

/s/ J. Patrick Spainhour

 

 

 

J. Patrick Spainhour

 

 

 

 

 

 

Date:

9/8/10

 

 

 



 

Severance Payment Chart

 

 

 

Benefit

 

Description

 

Timing

1.

 

Severance (Salary)

 

Two times highest annual base salary (i.e., 2x$985,000= $1,970,000)

 

Payable over two-year period in semi-monthly installments beginning on first payroll day following departure; subject to execution of a release of claims

2.

 

Severance (Bonus)

 

Two times highest annual target bonus (i.e., 2x$985,000= $1,970,000)

 

In two installments, when bonuses are paid to other executives (i.e. over a two year period)

3.

 

Severance (welfare benefits)

 

Continued medical, prescription and life insurance for executive and dependents for two years following termination with expenses shared in the same proportion as prior to termination

 

Executive’s employment agreement provides for two years after departure, but to be extended until executive’s 65 th  birthday by the attached letter agreement

4.

 

2010 Bonus

 

Pro rated based on departure date; calculated based on actual 2010 performance

 

Payable when 2010 bonuses are paid to other executives

5.

 

Other

 

Payment of earned but unpaid base salary, other accrued benefit entitlements, expense reimbursement, etc.

 

Promptly after the departure date

 


Exhibit 10.2

 

AMENDED AND RESTATED
SERVICEMASTER GLOBAL HOLDINGS, INC.
STOCK INCENTIVE PLAN

 

Effective November 20, 2007
As Amended September 24, 2010

 

Article I
Purpose

 

ServiceMaster Global Holdings, Inc. has established this stock incentive plan to foster and promote its long-term financial success.  Capitalized terms have the meaning given in Article XII.

 

Article II
Powers of the Board

 

Section 2.1          Power to Grant Awards .  The Board shall select Employees to receive Awards.  The Board shall also determine from time to time whether Eligible Directors (or classes or categories of Eligible Directors) shall receive Director Share Awards.  The Board shall determine the terms of each Award, consistent with the Plan.

 

Section 2.2          Administration .  The Board shall be responsible for the administration of the Plan.  The Board may prescribe, amend and rescind rules and regulations relating to the administration of the Plan, provide for conditions and assurances it deems necessary or advisable to protect the interests of the Company and make all other determinations necessary or advisable for the administration and interpretation of the Plan.  Any authority exercised by the Board under the Plan shall be exercised by the Board in its sole discretion.  Determinations, interpretations or other actions made or taken by the Board under the Plan shall be final, binding and conclusive for all purposes and upon all persons.

 

Section 2.3          Delegation by the Board .  All of the powers, duties and responsibilities of the Board specified in this Plan may be exercised and performed by any duly constituted committee thereof to the extent authorized by the Board to exercise and perform such powers, duties and responsibilities, and any

 



 

determination, interpretation or other action taken by such committee shall have the same effect hereunder as if made or taken by the Board.

 

Article III
Shares Subject to Plan

 

Section 3.1          Number .  The maximum number of shares of Common Stock that may be issued under the Plan or be subject to Awards may not exceed 13,845,000 shares.  The shares of Common Stock to be delivered under the Plan may consist, in whole or in part, of authorized but unissued Common Stock that are not reserved for any other purpose.

 

Section 3.2          Canceled, Terminated or Forfeited Awards .  If any Award or portion thereof is for any reason forfeited, canceled or otherwise terminated without exercise, the Common Stock subject to such Award or portion thereof shall again be available for grant under the Plan.

 

Section 3.3          Adjustment in Capitalization .  If and to the extent necessary or appropriate to reflect any Common Stock dividend, extraordinary dividend, stock split or share combination or any recapitalization, merger, consolidation, exchange of shares, spin-off liquidation or dissolution of the Company or other similar transaction affecting the Common Stock, the Board shall proportionately adjust the number of shares of Common Stock available for issuance under the Plan and the number, class, exercise price or other terms of any outstanding Award and/or make other provisions with respect to the holder or holders of an outstanding Award.

 

Article IV
Stock Purchase or Grant

 

Section 4.1          Awards and Administration .  The Board may offer and sell or otherwise grant Common Stock to Participants at such time or times and subject to such conditions as it shall determine, the terms of which shall be set forth in a Subscription Agreement.

 

Section 4.2          Minimum Purchase Price .  Unless otherwise determined by the Board, the purchase price for any Common Stock to be offered and sold pursuant to this Article IV shall not be less than the Fair Market Value on the Grant Date.

 

2



 

Section 4.3          Payment .  Unless otherwise determined by the Board, the purchase price with respect to any Common Stock offered and sold pursuant to this Article IV shall be paid in cash or other readily available funds simultaneously with the closing of the purchase of such Common Stock.

 

Article V
Terms of Options

 

Section 5.1          Grant of Options .  The Board may grant Options to Participants at such time or times as it shall determine.  Options granted pursuant to the Plan will not be “incentive stock options” as defined in the Code.  Each Option granted to a Participant shall be evidenced by an Option Agreement that shall specify the number of shares of Common Stock that may be purchased pursuant to such Option, the exercise price at which shares of Common Stock may be purchased pursuant to such Option, the duration of such Option (not to exceed the tenth anniversary of the Grant Date), and such other terms as the Board shall determine.

 

Section 5.2          Exercise Price .  The exercise price per share of Common Stock to be purchased upon exercise of an Option shall not be less than the Fair Market Value on the Grant Date.

 

Section 5.3          Vesting and Exercise of Options .  Options shall become vested or exercisable in accordance with the vesting schedule or upon the attainment of such performance criteria as shall be specified by the Board on or before the Grant Date.  The Board may accelerate the vesting or exercisability of any Option, all Options or any class of Options at any time and from time to time.

 

Section 5.4          Payment .  The Board shall establish procedures governing the exercise of Options, which procedures shall generally require that prior written notice of exercise be given and that the exercise price (together with any required withholding taxes or other similar taxes, charges or fees) be paid in full in cash, cash equivalents or other readily available funds at the time of exercise.  Notwithstanding the foregoing, on such terms as the Board may establish from time to time following a Public Offering ( i ) the Board may permit a Participant to tender any Common Stock such Participant has owned for at least six months and one day for all or a portion of the applicable exercise price or minimum required withholding taxes, and ( ii ) the Board may authorize the Company to establish a broker-assisted exercise program.  In connection with any Option exercise, the Company may require the Participant to furnish or execute such other documents

 

3



 

as it shall reasonably deem necessary to ( a ) evidence such exercise, ( b ) determine whether registration is then required under the U.S. federal securities laws or similar non-U.S. laws, or ( c ) comply with or satisfy the requirements of the U.S. federal securities laws, applicable state or non-U.S. securities laws or any other law.  As a condition to the exercise of any Option before a Public Offering, a Participant shall enter into a Subscription Agreement.

 

Article VI
Termination of Employment

 

Section 6.1          Expiration of Options Following Termination of Employment .  Unless otherwise determined by the Board on or before the Grant Date, if a Participant’s employment with the Company terminates, such Participant’s Options shall be treated as follows:

 

(a)           any unvested Options shall terminate effective as of such termination of employment (determined without regard to any statutory or deemed or express contractual notice period); provided that if the Employee’s employment with the Company is terminated in a Special Termination (i.e., by reason of the Employee’s death or Disability), any unvested Options held by the Employee that by their terms would vest solely based on continued employment shall immediately vest as of the effective date of such Special Termination;

 

(b)           except in the case of a termination for Cause, vested Options shall remain exercisable through the earliest of ( i ) the normal expiration date, ( ii ) the three-month anniversary of the effective date of the Participant’s termination of employment (determined without regard to any statutory or deemed or express contractual notice period), ( iii ) the one-year anniversary in the case of a Special Termination or a retirement at normal retirement age or later), and ( iv ) any cancellation pursuant to Section 7.1; and

 

(c)           in the case of a termination for Cause, any and all Options held by such Participant (whether or not then vested or exercisable) shall terminate immediately upon such termination of employment.

 

Section 6.2          Certain Rights upon Termination of Employment Prior to a Public Offering .  Each Subscription Agreement shall provide that the Company and one or more of the Investors shall have successive rights prior to a Public

 

4



 

Offering to purchase all or any portion of a Participant’s Common Stock upon any termination of employment (determined without regard to any statutory or deemed or express contractual notice period), at such time and at a purchase price per share equal to the Fair Market Value as of the date specified in the Subscription Agreement (or, if the Participant’s employment termination qualifies as a termination for Cause, for a purchase price per share equal to the lesser of ( i ) the Fair Market Value as of the date specified in the Subscription Agreement and ( ii ) such Participant’s per share purchase price).  The Board may provide in a Subscription Agreement that following a Participant’s Special Termination, retirement at or after normal retirement age or termination of employment by the Company without Cause in each case prior to a Public Offering, such Participant may require the Company to repurchase all (but not less than all) of such Participant’s Common Stock (but excluding any shares acquired on exercise of an Option), at such time and at a purchase price per share equal to the Fair Market Value as of the date specified in the Subscription Agreement, subject to the Company having the ability to do so under the terms of its financing agreements.

 

Article VII
Change in Control

 

Section 7.1          Accelerated Vesting and Payment .  Except as otherwise provided in this Article VII, and unless otherwise provided in the Award Agreement, upon a Change in Control, ( a ) each Award that by its terms would otherwise vest based solely on continued employment shall vest in full in connection with such Change in Control and each other Award shall, to the extent it has not or will not by its terms vest before or in connection with such Change in Control, be canceled, and ( b ) the holder of any vested Award (including any Award that vests in connection with such Change in Control) shall be entitled to receive, in complete satisfaction of such Award, a payment in cash or readily marketable securities in an amount or with a value equal to the number of shares of Common Stock covered by such vested Award times the excess, if any, of the Change in Control Price over any applicable exercise price or reference price, if any, for such Award.

 

Section 7.2          Alternative Award .  No cancellation, acceleration or other payment shall occur with respect to any Award or class or type of Award if the Board reasonably determines in good faith, prior to the occurrence of a Change in Control, that such Award shall be honored or assumed, or new rights substituted therefor following the Change in Control (such honored, assumed or substituted award, an “ Alternative Award ”); provided that any Alternative Award must:

 

5



 

(a)           give the Participant who held such Award rights and entitlements substantially equivalent to or better than the rights and terms applicable under such Award, including, but not limited to, an identical or better exercise and vesting schedule, identical or better timing and methods of payment and, if the Alternative Award or the securities underlying it are not publicly-traded, identical or better rights following a termination of employment to require the Company or the acquiror in such Change in Control to repurchase the Alternative Award or securities underlying such Alternative Award; and

 

(b)           have terms such that if, within two years following a Change in Control, a Participant’s employment is involuntarily or constructively terminated (other than for Cause), such Alternative Award shall immediately vest in full and such Participant shall receive a cash payment equal to the excess (if any) of the fair market value of the stock subject to the Alternative Award on the date of surrender over the price that such Participant would be required to pay to exercise such Alternative Award or shall have an immediate right to exercise such Alternative Award and receive shares that are then publicly traded.

 

Section 7.3          Limitation of Benefits .  If, whether as a result of accelerated vesting, the grant of an Alternative Award or otherwise, a Participant would receive any payment, deemed payment or other benefit as a result of the operation of Section 7.1 or Section 7.2 that, together with any other payment, deemed payment or other benefit a Participant may receive under any other plan, program, policy or arrangement, would constitute an “excess parachute payment” under section 280G of the Code, then, notwithstanding anything in this Plan to the contrary, the payments, deemed payments or other benefits such Participant would otherwise receive under Section 7.1 or Section 7.2 shall be reduced to the extent necessary to eliminate any such excess parachute payment and such Participant shall have no further rights or claims with respect thereto.  If the preceding sentence would result in a reduction of the payments, deemed payments or other benefits a Participant would otherwise receive in more than an immaterial amount, the Company will use its commercially reasonable best efforts to seek the approval of the Company’s shareholders in the manner provided for in section 280G(b)(5) of the Code and the regulations thereunder with respect to such reduced payments or other benefits (if the Company is eligible to do so), so that such payments would not be treated as “parachute payments” for these purposes (and therefore would cease to be subject to reduction pursuant to this Section 7.3), and, if seeking such approval, the Company shall submit all Participants for whom such approval is sought as a single slate to the shareholders and not individually.  This Section 7.3 shall cease to apply if the stock of the Company or any direct or indirect parent

 

6



 

or subsidiary of the Company becomes readily tradable on an established securities market or otherwise within the meaning of 26 CFR 1.280G-1, Q/A-6.

 

Article VIII
Deferred Share Units and Restricted Stock Units

 

Section 8.1          Deferred Share Units .  The Board may provide for the grant of Deferred Share Units to Participants at such time or times and subject to such conditions as it shall determine.  No shares of Common Stock will be issued at the time an award of Deferred Share Units is made and the Company shall not be required to set aside a fund for the payment of any such award.

 

Section 8 .2            Restricted Stock Units . The Board may provide for the grant of Restricted Stock Units to Participants at such time or times and subject to such conditions as it shall determine, but which shall (unless the Board determines otherwise) be subject to vesting based on continued service, satisfaction of performance conditions or other vesting conditions determined by the Board. No shares of Common Stock will be issued at the time an award of Restricted Stock Units is made and the Company shall not be required to set aside a fund for the payment of any such award.

 

Article IX
Director Share Awards

 

Director Share Awards may have such terms as the Board shall determine from time to time, and may be granted as part of the retainer or other fees payable to an Eligible Director or as part of an arrangement that permits the deferral of payment of such fees, on a mandatory or elective basis, into the right to receive Common Stock and distributions thereon in the future (or a cash payment measured by reference to the value thereof).

 

7



 

Article X
Authority to Vary Terms or Establish Local Jurisdiction Plans

 

The Board may vary the terms of Awards to be granted under the Plan, or establish sub-plans under this Plan to authorize the grant of awards that have additional or different terms or features from those otherwise provided for in the Plan, if and to the extent the Board determines necessary or appropriate to permit the grant of awards that are best suited to further the purposes of the Plan and to comply with applicable securities laws in a particular jurisdiction or provide terms appropriately suited for Employees in such jurisdiction in light of the tax laws of such jurisdiction while being as consistent as otherwise possible with the terms of Awards under the Plan; provided that this Article X shall not be deemed to authorize any increase in the number of Common Stock available for issuance under the Plan set forth in Section 3.1.

 

Article XI
Amendment, Modification, and Termination of the Plan

 

The Board may terminate or suspend the Plan at any time, and may amend or modify the Plan from time to time.  No amendment, modification, termination or suspension of the Plan shall in any manner adversely affect any Award theretofore granted under the Plan without the consent of the Participant holding such Award or the consent of a majority of Participants holding similar Awards (such majority to be determined based on the number of shares covered by such Awards).  Shareholder approval of any such amendment, modification, termination or suspension shall be obtained to the extent mandated by applicable law, or if otherwise deemed appropriate by the Board.

 

Article XII
Definitions

 

Section 12.1       Definitions .  Whenever used herein, the following terms shall have the respective meanings set forth below:

 

Affiliate ” means, with respect to any Person, any other Person directly or indirectly controlling, controlled by or under common control

 

8



 

with such first Person; provided that a director, member of management or other Employee of the Company or any of its Subsidiaries shall not be deemed to be an Affiliate of the Investors.  For these purposes, “control” (including the terms “controlled by” and “under common control with”) means the possession, directly or indirectly, of the power to direct or cause the direction of the management policies of a Person by reason of ownership of voting securities, by contract or otherwise.

 

Alternative Award ” has the meaning given in Section 7.2.

 

Award ” means an Option, a Deferred Share Unit, a Restricted Stock Unit, a Director Share Award or an offer and sale or grant of Common Stock pursuant to Article IV, in each case granted pursuant to the terms of the Plan.

 

Award Agreement ” means a Subscription Agreement, an Option Agreement or any other agreement evidencing an Award.

 

Board ” means the Board of Directors of the Company.

 

Cause ” means, unless otherwise provided in the Award Agreement, any of the following:  ( i ) the Participant’s commission of a crime involving fraud, theft, false statements or other similar acts or commission of any crime that is a felony (or a comparable classification in a jurisdiction that does not use these terms); ( ii ) the Participant’s willful and material or grossly negligent failure to perform his or her material employment-related duties for the Company and its Subsidiaries; ( iii ) the Participant’s material violation of any material Company policy as in effect from time to time; ( iv ) the Participant’s engaging in any willful act or making any public statement that impairs, impugns, denigrates, disparages or negatively reflects upon the name, reputation or business interests of the Company or its Subsidiaries; ( v ) the Participant’s material breach of any Award Agreement, employment agreement, or noncompetition, nondisclosure or nonsolicitation agreement to which the Participant is a party or by which the Participant is bound or ( vi ) the Participant’s engaging in any wrongful conduct injurious or detrimental to the Company or its any of its Subsidiaries. The determination as to whether “Cause” has occurred shall be made by the Board, which shall have the authority to waive the

 

9



 

consequences under the Plan of the existence or occurrence of any of the events, acts or omissions constituting “Cause.”  A termination for Cause shall be deemed to include a determination following a Participant’s termination of employment for any reason if the circumstances existing prior to such termination would have entitled the Company or one of its Subsidiaries to have terminated such Participant’s employment for Cause.

 

CD&R Investors ” means, collectively, ( i ) Clayton, Dubilier & Rice Fund VII, L.P., ( ii ) Clayton, Dubilier & Rice Fund VII (Co-Investment), L.P., ( iii ) CDR SVM Co-Investor L.P., ( iv ) CD&R Parallel Fund VII, L.P., and ( v ) CDR SVM Co-Investor No. 2 L.P.

 

Change in Control ” means the first to occur of the following events after the Effective Date:

 

(i)  the acquisition by any person, entity or “group” (as defined in Section 13(d) of the Securities Exchange Act of 1934, as amended) of beneficial ownership of 50% or more of the combined voting power of the Company’s then outstanding voting securities, other than any such acquisition by the Company, any of its Subsidiaries, any employee benefit plan of the Company or any of its Subsidiaries, or by the Investors, or any Affiliates of any of the foregoing;

 

(ii)  the merger, consolidation or other similar transaction involving the Company, as a result of which persons who were stockholders of the Company immediately prior to such merger, consolidation, or other similar transaction do not, immediately thereafter, own, directly or indirectly, more than 50% of the combined voting power entitled to vote generally in the election of directors of the merged or consolidated company;

 

(iii)  within any 24-month period, the persons who were directors of the Company at the beginning of

 

10



 

such period (the “ Incumbent Directors ”) shall cease to constitute at least a majority of the Board, provided that any director elected or nominated for election  to the Board by any Investor or a majority of the Incumbent Directors then still in office shall be deemed to be an Incumbent Director for purposes of this clause (iii); or

 

(iv)  the sale, transfer or other disposition of all or substantially all of the assets of the Company to one or more persons or entities that are not, immediately prior to such sale, transfer or other disposition, Affiliates of the Company.

 

Notwithstanding the foregoing, a Public Offering shall not constitute a Change in Control.

 

Change in Control Price ” means the price per share of Common Stock offered in conjunction with any transaction resulting in a Change in Control.  If any part of the offered price is payable other than in cash, the Change in Control price shall be determined in good faith by the Board as constituted immediately prior to the Change in Control.

 

Code ” means the United States Internal Revenue Code of 1986, as amended, and any successor thereto.

 

Common Stock ” means the common stock, par value U.S. $.01 per share, of the Company.

 

Company ” means ServiceMaster Global Holdings, Inc., a Delaware corporation, and any successor thereto, and, for purposes of determining the status of a Participant’s employment with the “Company” shall include the Company’s Subsidiaries.

 

Deferred Share Unit ” means the right granted pursuant to the Plan to receive a share of Common Stock and distributions thereon in the future.

 

11



 

Director Share Award ” means an award pursuant to Article IX to an Eligible Director of Common Stock, an Option or similar Award, a right to receive Common Stock or a payment measured by reference thereto and distributions thereon.

 

Disability ” means, unless otherwise provided in an Award Agreement, a Participant’s long-term disability within the meaning of the long-term disability insurance plan or program of the Company or any Subsidiary then covering the Participant, or in the absence of such a plan or program, as determined by the Board.  The Board’s reasoned and good faith judgment of Disability shall be final and shall be based on such competent medical evidence as shall be presented to it by the Participant or by any physician or group of physicians or other competent medical expert employed by the Participant or the Company to advise the Board.

 

Effective Date ” has the meaning given in Section 13.10.

 

Eligible Director ” means a member of the Board other than an employee or officer of the Company or any of its Subsidiaries.

 

Employee ” means any executive, officer or other employee of the Company or any Subsidiary.

 

Fair Market Value ” means, as of any date of determination prior to a Public Offering, the per share fair market value on such date of a share of Common Stock as determined in good faith by the Board.  In making a determination of Fair Market Value, the Board shall give due consideration to such factors as it deems appropriate, including, but not limited to, the earnings and other financial and operating information of the Company in recent periods, the potential value of the Company as a whole, the future prospects of the Company and the industries in which it competes, the history and management of the Company, the general condition of the securities markets, the fair market value of securities of companies engaged in businesses similar to those of the Company, and any recent valuation of the Common Stock that shall have been performed by an independent valuation firm (although nothing herein shall obligate the Board to obtain any such independent valuation). The determination of Fair Market Value will not give effect to any restrictions on transfer of the Common Stock or

 

12



 

take into account any control premium, but shall be determined taking into account the fact that such shares would represent a minority interest in the Company and are illiquid.  Following a Public Offering, “Fair Market Value” shall mean, as of any date of determination, the mid-point between the high and the low trading prices for such date per share of Common Stock as reported on the principal stock exchange on which the shares of Common Stock are then listed.

 

Grant Date ” means, with respect to any Award, the date as of which such Award is granted pursuant to the Plan.

 

Investor ” means any of ( i ) BAS Capital Funding Corporation, BACSVM-A, L.P. and Bank of America Capital Investors V, L.P., ( ii ) Citigroup Capital Partners II 2007 Citigroup Investment, L.P., Citigroup Capital Partners II Employee Master Fund, L.P., Citigroup Capital Partners II Onshore, L.P., Citigroup Capital Partners II Cayman Holdings, L.P. and CPE Co-Investment (ServiceMaster) LLC, ( iii ) the CD&R Investors, ( iv ) J.P. Morgan Ventures Corporation, ( vi ) any Affiliate of any of the foregoing that acquires shares of Common Stock, and ( vii ) any successor in interest to any thereof.

 

Option ” means the right granted pursuant to the Plan to purchase one share of Common Stock.

 

Option Agreement ” means an agreement between the Company and a Participant embodying the terms of any Options granted pursuant to the Plan and in the form approved by the Board from time to time for such purpose.

 

Participant ” means any Employee or Eligible Director who is granted an Award.

 

Person ” means any natural person, firm, partnership, limited liability company, association, corporation, company, trust, business trust, governmental authority or other entity.

 

13



 

Plan ” means this ServiceMaster Global Holdings, Inc. Stock Incentive Plan.

 

Public Offering ” means the first day as of which ( i ) sales of Common Stock are made to the public in the United States pursuant to an underwritten public offering of the Common Stock, ( ii ) Common Stock is otherwise listed for trading on a nationally recognized securities exchange, or ( iii ) the Board has determined that shares of the Common Stock otherwise have become publicly-traded for this purpose.

 

Restricted Stock Unit ” means the right granted pursuant to the Plan to receive a share of Common Stock and distributions thereon in the future, subject to the satisfaction of vesting or other conditions related thereto.

 

Special Termination ” means a termination by reason of the Participant’s death or Disability.

 

Subscription Agreement ” means a stock subscription agreement between the Company and a Participant embodying the terms of any stock purchase made pursuant to the Plan and in the form approved by the Board from time to time for such purpose.

 

Subsidiary ” means any corporation, limited liability company or other entity, a majority of whose outstanding voting securities is owned, directly or indirectly, by the Company.

 

Section 12.2       Gender and Number .  Except when otherwise indicated by the context, words in the masculine gender used in the Plan shall include the feminine gender, the singular shall include the plural, and the plural shall include the singular.

 

Article XIII
Miscellaneous Provisions

 

Section 13.1       Nontransferability of Awards .  Except as otherwise provided herein or as the Board may permit on such terms as it shall determine, no Awards

 

14



 

granted under the Plan may be sold, transferred, pledged, assigned, hedged, encumbered or otherwise alienated or hypothecated, other than by will or by the laws of descent and distribution.  All rights with respect to Awards granted to a Participant under the Plan shall be exercisable during the Participant’s lifetime by such Participant only (or, in the event of the Participant’s Disability, such Participant’s legal representative).  Following a Participant’s death, all rights with respect to Awards that were outstanding at the time of such Participant’s death and have not terminated shall be exercised by his designated beneficiary or by his estate in the absence of a designated beneficiary.

 

Section 13.2       Tax Withholding .  The Company or the Subsidiary employing a Participant shall have the power to withhold up to the minimum statutory requirement, or to require such Participant to remit to the Company or such Subsidiary, an amount sufficient to satisfy all U.S. federal, state, local and any non-U.S. withholding tax or other governmental tax, charge or fee requirements in respect of any Award granted under the Plan.

 

Section 13.3       Beneficiary Designation .  Pursuant to such rules and procedures as the Board may from time to time establish, a Participant may name a beneficiary or beneficiaries (who may be named contingently or successively) by whom any right under the Plan is to be exercised in case of such Participant’s death.  Each designation will revoke all prior designations by the same Participant, shall be in a form reasonably prescribed by the Board, and will be effective only when filed by the Participant in writing with the Board during his lifetime.

 

Section 13.4       No Guarantee of Employment or Participation .  Nothing in the Plan or in any agreement granted hereunder shall interfere with or limit in any way the right of the Company or any Subsidiary to terminate any Participant’s employment or retention at any time, or confer upon any Participant any right to continue in the employ or retention of the Company or any Subsidiary.  No Employee or Eligible Director shall have a right to be selected as a Participant or, having been so selected, to receive any Awards.

 

Section 13.5       No Limitation on Compensation; No Impact on Benefits .  Nothing in the Plan shall be construed to limit the right of the Company or any Subsidiary to establish other plans or to pay compensation to its Employees or Eligible Directors, in cash or property, in a manner that is not expressly authorized under the Plan.  Except as may otherwise be specifically and unequivocally stated under any employee benefit plan, policy or program, no amount payable in respect of any Award shall be treated as compensation for purposes of calculating a Participant’s rights under any such plan, policy or program.  The selection of an

 

15



 

Employee as a Participant shall neither entitle such Employee to, nor disqualify such Employee from, participation in any other award or incentive plan.

 

Section 13.6       No Voting Rights .  Except as otherwise required by law, no Participant holding any Awards granted under the Plan shall have any right in respect of such Awards to vote on any matter submitted to the Company’s stockholders until such time as the shares of Common Stock underlying such Awards have been issued, and then, subject to the voting restrictions contained in the Subscription Agreement.

 

Section 13.7       Requirements of Law .  The granting of Awards and the issuance of shares of Common Stock pursuant to the Plan shall be subject to all applicable laws, rules and regulations, and to such approvals by any governmental agencies or national securities exchanges as may be required.  No Awards shall be granted under the Plan, and no Common Stock shall be issued under the Plan, if such grant or issuance would result in a violation of applicable law, including U.S. federal securities laws and any applicable state or non-U.S. securities laws.

 

Section 13.8       Freedom of Action .  Nothing in the Plan or any Award Agreement evidencing an Award shall be construed as limiting or preventing the Company or any Subsidiary from taking any action that it deems appropriate or in its best interest (as determined in its sole and absolute discretion) and no Participant (or person claiming by or through a Participant) shall have any right relating to the diminishment in the value of any Award as a result of any such action.

 

Section 13.9       Unfunded Plan; Plan Not Subject to ERISA .  The Plan is an unfunded plan and Participants shall have the status of unsecured creditors of the Company.  The Plan is not intended to be subject to the Employee Retirement Income and Security Act of 1974, as amended.

 

Section 13.10     Term of Plan .  The Plan shall be effective as of November 20, 2007, (the “ Effective Date ”) and shall continue in effect, unless sooner terminated pursuant to Article XI, until the tenth anniversary of such date.  The provisions of the Plan shall continue thereafter to govern all outstanding Awards.

 

Section 13.11     Governing Law .  The Plan, and all agreements hereunder, shall be governed by and construed in accordance with the law of the State of Delaware regardless of the application of rules of conflict of law that would apply the laws of any other jurisdiction.

 

16


Exhibit 10.3

 

Employee Restricted Stock Unit Agreement

 

This Employee Restricted Stock Unit Agreement, dated as of [•], 20     (the “ Grant Date ”), between ServiceMaster Global Holdings, Inc., a Delaware corporation, and the employee whose name appears on the signature page hereof, is being entered into pursuant to the ServiceMaster Global Holdings, Inc. Stock Incentive Plan.  The meaning of capitalized terms may be found in Section 7.

 

The Company and the Employee hereby agree as follows:

 

Section 1.              Grant of Restricted Stock Units

 

(a)               Confirmation of Grant .  Subject to the terms of this Agreement, the Company hereby evidences and confirms, effective as of the date hereof, its grant to the Employee of Restricted Stock Units representing the right to receive the number of shares of Common Stock specified on the signature page hereof.  This Agreement is entered into pursuant to, and the terms of the Restricted Stock Units are subject to, the terms of the Plan.  If there is any conflict between this Agreement and the terms of the Plan, the terms of the Plan shall govern.

 

(b)               Employee Unit Account .  The Company will establish a separate notional account for the Employee and will record in such account the number of Restricted Stock Units awarded to the Employee pursuant to this Agreement.

 

Section 2.              Vesting and Forfeiture

 

(a)               Based on Continued Employment .  The Employee’s Restricted Stock Units shall vest in three equal installments on the first, second and third anniversaries of the Grant Date subject to the Employee’s continued employment with the Company or any Subsidiary through the applicable vesting date.

 

(b)               Effect of a Change in Control .  In the event of a Change in Control occurring prior to the third anniversary of the Grant Date, subject to the Employee’s continued employment with the Company or any Subsidiary from the Grant Date to the date of the Change in Control, any Restricted Stock Units which are unvested shall automatically become vested.

 

(c)               Discretionary Acceleration .  The Board, in its sole discretion, may accelerate the vesting of all or a portion of the Restricted Stock Units at any time and from time to time.

 

(d)               Effect of Termination of Employment .  Upon termination of the Employee’s employment with the Company and its Subsidiaries for any reason (whether initiated by the Company or by the Employee), any unvested Restricted Stock Units shall be forfeited, provided that if the Employee’s employment is terminated in a Special Termination (i.e., by reason of the Employee’s death or

 



 

Disability), the Employee’s Restricted Stock Units shall vest as to the number of Restricted Stock Units that would have vested on the next anniversary of the Grant Date (assuming the Participant’s employment had continued through such anniversary) multiplied by a fraction, the numerator of which is the number of days elapsed since ( x ) the Grant Date, if the Special Termination occurs on or prior to the first anniversary of the Grant Date, or ( y ) the most recent prior anniversary of the Grant Date, if the Special Termination occurs after the first anniversary of the Grant Date, and the denominator of which is 365.

 

Section 3.              Dividend Equivalents

 

If the Company pays any cash dividend or similar cash distribution on the Common Stock, the Company shall credit to the Employee’s account an amount equal to the product of ( x ) the number of the Employee’s Restricted Stock Units as of the record date for such distribution times ( y ) the per share amount of such dividend or similar cash distribution on Common Stock.  Any cash amounts credited to the Employee’s account shall be paid to the Employee on the Settlement Date (as defined below).  If the Company makes any dividend or other distribution on the Common Stock in the form of Common Stock or other securities, the Company will credit the Employee’s account with that number of additional shares of Common Stock or other securities that would have been distributed with respect to that number of shares of Common Stock underlying the Employee’s Restricted Stock Units as of the record date thereof.  Any such additional shares of Common Stock or other securities shall be subject to the same restrictions as apply to the Restricted Stock Units.

 

Section 4.              Settlement

 

Subject to Section 8(a), promptly following the date on which a Restricted Stock Unit becomes vested, and in any event no later than March 15 th  of the calendar year following the calendar year in which such vesting occurs (the “ Settlement Date ”), the Employee shall receive, without payment, one Settlement Share in respect of each such Restricted Stock Unit.  On or before any Settlement Date, unless otherwise determined by the Board, the Company and the Employee shall enter into a Subscription Agreement that contains repurchase rights, a voting proxy and transfer and other restrictions on the Settlement Shares in the form then customarily used by the Company for such purpose; provided that, if the Employee has previously entered into a Subscription Agreement containing such restrictions, then the Settlement Shares shall be treated as “Shares” for purposes of that Subscription Agreement and shall be subject to such restrictions.

 

2



 

Section 5.              Employee’s Representations and Warranties

 

(a)               Access to Information, Etc.   The Employee represents and warrants as follows:

 

(i)        the Employee understands the terms and conditions that apply to the Restricted Stock Units and the risks associated with an investment in the Restricted Stock Units;

 

(ii)       the Employee has a good understanding of the English language; and

 

(iii)      the Employee is an officer or employee of the Company or one of its Subsidiaries.

 

(b)               No Right to Awards .  The Employee acknowledges and agrees that the grant of any Restricted Stock Units ( i ) is being made on an exceptional basis and is not intended to be renewed or repeated, ( ii ) is entirely voluntary on the part of the Company and its Subsidiaries and ( iii ) should not be construed as creating any obligation on the part of the Company or any of its Subsidiaries to offer any Restricted Stock Units in the future.

 

(c)               Investment Intention .  The Employee represents and warrants that the Employee has been awarded the Restricted Stock Units and any Settlement Shares delivered in respect thereof for his or her own account for investment and not on behalf of any other person or with a view to, or for sale in connection with, any distribution of the Restricted Stock Units.

 

Section 6.              Restriction on Transfer; Non-Transferability of Restricted Stock Units

 

The Restricted Stock Units are not assignable or transferable, in whole or in part, and they may not, directly or indirectly, be offered, transferred, sold, pledged, assigned, alienated, hypothecated or otherwise disposed of or encumbered (including, but not limited to, by gift, operation of law or otherwise).  Any purported Transfer in violation of this Section 6 shall be void ab initio .

 

Section 7.              Certain Definitions   As used in this Agreement, capitalized terms that are not defined herein have the respective meanings given to them in the Plan, and the following additional terms shall have the following meanings:

 

Agreement ” means this Employee Restricted Stock Unit Agreement, as amended from time to time in accordance with the terms hereof.

 

Company ” means ServiceMaster Global Holdings, Inc., provided that for purposes of determining the status of Employee’s employment with the “Company,” such term shall include the Company and its Subsidiaries.

 

3



 

Employee ” means the grantee of the Restricted Stock Units, whose name is set forth on the signature page of this Agreement; provided that where appropriate to effectuate the intent of this Agreement, following an Employee’s death “Employee” shall be deemed to include such person’s beneficiary or estate and follow such Person’s Disability, “Employee” shall be deemed to include such person’s legal representative.

 

Grant Date ” has the meaning given in the Preamble.

 

Plan ” means the ServiceMaster Global Holdings, Inc. Stock Incentive Plan, as previously adopted by the Company and as amended from time to time in accordance with its terms.

 

Restricted Stock Unit ” means the contractual entitlement to Common Stock evidenced by (and subject to the terms and conditions of) this Agreement.

 

Securities Act ” means the United States Securities Act of 1933, as amended, or any successor statue, and the rules and regulations thereunder that are in effect at the time, and any reference to a particular section thereof shall include a reference to the corresponding section, if any, of such successor statute, and the rules and regulations.

 

Settlement Date ” has the meaning given in Section 4.

 

Settlement Share ” means a share of Common Stock delivered in respect of a Restricted Stock Unit pursuant to Section 4.

 

Transfer ” has the meaning given in the Subscription Agreement to which the Employee is a party.

 

Section 8.              Miscellaneous

 

(a)               Withholding .  The Company or one of its Subsidiaries shall require the Employee to remit to the Company an amount in cash sufficient to satisfy any applicable U.S. federal, state and local and non-U.S. tax withholding obligations that may arise in connection with the vesting of the Restricted Stock Units and the related issuance of the Settlement Shares.  Notwithstanding the preceding sentence, if the Employee elects not to remit cash in respect of such obligations, the Company shall retain a number of Settlement Shares subject to the Restricted Stock Units then vesting that have an aggregate Fair Market Value as of the Settlement Date equal to the amount of such taxes required to be withheld (and the Employee shall thereupon be deemed to have satisfied his or her obligations under this Section 8(a)); provided that the number of Settlement Shares retained shall not be in excess of the minimum amount required to satisfy the statutory withholding tax obligations (it being understood that the value of any fractional share of Common Stock shall be paid in cash).  The number of Settlement Shares to be issued shall thereupon be reduced by the number of Settlement Shares so retained.  The method of withholding set forth in the immediately preceding sentence shall

 

4



 

not be available if withholding in this manner would violate any financing instrument of the Company or any of its Subsidiaries or to the extent that, following a Public Offering, a facility is in place by which the Employee may sell Settlement Shares in the public market to satisfy such obligations.

 

(b)               Limitation of Benefits .  If, whether as a result of accelerated vesting, the grant of an Alternative Award or otherwise, the Employee would receive any payment, deemed payment or other benefit as a result of the operation of Section 2(b) that, together with any other payment, deemed payment or other benefit the Employee may receive under any other plan, program, policy or arrangement, would constitute an “excess parachute payment” under section 280G of the Code, then, notwithstanding anything in this Agreement to the contrary, the payments, deemed payments or other benefits the Employee would otherwise receive under Section 2(b) shall be reduced to the extent necessary to eliminate any such excess parachute payment and the Employee shall have no further rights or claims with respect thereto.  If the preceding sentence would result in a reduction of the payments, deemed payments or other benefits the Employee would otherwise receive under this Agreement (together with any reductions under any other plan, program, policy or arrangement) on an after-tax basis by more than 5%, the Company will use its commercially reasonable best efforts to seek the approval of the Company’s shareholders in the manner provided for in section 280G(b)(5) of the Code and the regulations thereunder with respect to such reduced payments or other benefits (if the Company is eligible to do so), so that such payments would not be treated as “parachute payments” for these purposes (and therefore would cease to be subject to reduction pursuant to this Section 8(b)); provided , however, that if the Company seeks such approval on behalf of the Employee, the Company’s request for the approval of such payments to the Employee shall be submitted to the shareholders on a single slate with all other persons for whom such approval is being sought, and not individually.  This Section 8(b) shall cease to apply if the stock of the Company or any direct or indirect parent or subsidiary of the Company becomes readily tradable on an established securities market or otherwise within the meaning of 26 CFR 1.280G-1, Q/A-6.

 

(c)               Authorization to Share Personal Data .  The Employee authorizes any Affiliate of the Company that employs the Employee or that otherwise has or lawfully obtains personal data relating to the Employee to divulge such personal data to the Company if and to the extent appropriate in connection with this Agreement or the administration of the Plan.

 

(d)               No Rights as Stockholder; No Voting Rights .  The Employee shall have no rights as a stockholder of the Company with respect to any Restricted Stock Units or Settlement Shares covered by the Restricted Stock Units until the delivery of the Settlement Shares.

 

(e)               No Right to Continued Employment . Nothing in this Agreement shall be deemed to confer on the Employee any right to continue in the employ of

 

5



 

the Company or any Subsidiary, or to interfere with or limit in any way the right of the Company or any Subsidiary to terminate such employment at any time.

 

(f)                Notices .  All notices and other communications required or permitted to be given under this Agreement shall be in writing and shall be deemed to have been given if delivered personally or sent by certified or express mail, return receipt requested, postage prepaid, or by any recognized international equivalent of such delivery, to the Company or the Employee, as the case may be, at the following addresses or to such other address as the Company or the Employee, as the case may be, shall specify by notice to the other:

 

(i)        if to the Company, to it at:

 

ServiceMaster Global Holdings, Inc.
c/o The ServiceMaster Company

860 Ridge Lake Boulevard
Memphis, Tennessee  38120

Attention : General Counsel

Fax: (901) 597-8025

 

(ii)       if to the Employee, to the Employee at his or her most recent address as shown on the books and records of the Company or Subsidiary employing the Employee.

 

All such notices and communications shall be deemed to have been received on the date of delivery if delivered personally or on the third business day after the mailing thereof.  Copies of any notice or other communication given under this Agreement shall also be given to:

 

Clayton, Dubilier & Rice, LLC
375 Park Avenue, 18
th  Floor
New York, New York  10152
Fax:  (212) 407-5252
Attention :  David Wasserman

 

and

 

Debevoise & Plimpton LLP
919 Third Avenue
New York, New York 10022
Fax:  (212) 909-6836
Attention :  John M. Allen

 

(g)                                               Binding Effect; Benefits .  This Agreement shall be binding upon and inure to the benefit of the parties to this Agreement and their respective successors and assigns.  Nothing in this Agreement, express or implied, is intended or shall be construed to give any person other than the parties to this Agreement or their

 

6



 

respective successors or assigns any legal or equitable right, remedy or claim under or in respect of any agreement or any provision contained herein.

 

(h)               Waiver; Amendment .

 

(i)        Waiver .  Any party hereto or beneficiary hereof may by written notice to the other parties ( A ) extend the time for the performance of any of the obligations or other actions of the other parties under this Agreement, ( B ) waive compliance with any of the conditions or covenants of the other parties contained in this Agreement and ( C ) waive or modify performance of any of the obligations of the other parties under this Agreement.  Except as provided in the preceding sentence, no action taken pursuant to this Agreement, including, without limitation, any investigation by or on behalf of any party or beneficiary, shall be deemed to constitute a waiver by the party or beneficiary taking such action of compliance with any representations, warranties, covenants or agreements contained herein.  The waiver by any party hereto or beneficiary hereof of a breach of any provision of this Agreement shall not operate or be construed as a waiver of any preceding or succeeding breach and no failure by a party or beneficiary to exercise any right or privilege hereunder shall be deemed a waiver of such party’s or beneficiary’s rights or privileges hereunder or shall be deemed a waiver of such party’s or beneficiary’s rights to exercise the same at any subsequent time or times hereunder.

 

(ii)       Amendment .  This Agreement may not be amended, modified or supplemented orally, but only by a written instrument executed by the Employee and the Company.

 

(i)                Assignability .  Neither this Agreement nor any right, remedy, obligation or liability arising hereunder or by reason hereof shall be assignable by the Company or the Employee without the prior written consent of the other.

 

(j)                Applicable Law .  This Agreement shall be governed in all respects, including, but not limited to, as to validity, interpretation and effect, by the internal laws of the State of Delaware, without reference to principles of conflict of law that would require application of the law of another jurisdiction.

 

(k)               Section and Other Headings, etc.   The section and other headings contained in this Agreement are for reference purposes only and shall not affect the meaning or interpretation of this Agreement.

 

(l)                Counterparts .  This Agreement may be executed in any number of counterparts, each of which shall be deemed to be an original and all of which together shall constitute one and the same instrument.

 

[signature page follows]

 

7



 

IN WITNESS WHEREOF, the Company and the Employee have executed this Agreement as of the date first above written.

 

 

 

SERVICEMASTER GLOBAL HOLDINGS, INC.

 

 

 

By:

 

 

Name:

 

 

Title:

 

 

 

 

 

 

THE EMPLOYEE:

 

 

 

[ · ]

 

 

 

 

 

 

Total Number of Shares of Common Stock as to which Restricted Stock Units have been Granted Pursuant Hereto:  [ · ]

 

 

8


Exhibit 31.1

 

CERTIFICATIONS

 

I, J. Patrick Spainhour, certify that:

 

1. I have reviewed this Quarterly Report on Form 10-Q of The ServiceMaster Company;

 

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

 

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

 

4. The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

 

(a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

 

(b) Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

 

(c) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

 

(d) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

 

5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

 

(a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

 

(b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

 

Date: November 15, 2010

 

 

 

 

/s/ J. Patrick Spainhour

 

J. Patrick Spainhour

 

Chief Executive Officer

 


Exhibit 31.2

 

CERTIFICATIONS

 

I, Steven J. Martin, certify that:

 

1. I have reviewed this Quarterly Report on Form 10-Q of The ServiceMaster Company;

 

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

 

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

 

4. The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

 

(a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

 

(b) Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

 

(c) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

 

(d) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

 

5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

 

(a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

 

(b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

 

Date: November 15, 2010

 

 

 

 

/s/ Steven J. Martin

 

Steven J. Martin

 

Senior Vice President and Chief Financial Officer

 


Exhibit 32.1

 

Certification of Chief Executive Officer

Pursuant to Section 1350 of Chapter 63 of Title 18 of The United States Code

 

I, J. Patrick Spainhour, the Chief Executive Officer of The ServiceMaster Company, certify that (i) the Quarterly Report on Form 10-Q for the quarter ended September 30, 2010, fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934 and (ii) the information contained in such Quarterly Report on Form 10-Q fairly presents, in all material respects, the financial condition and results of operations of The ServiceMaster Company.

 

 

 

/s/ J. Patrick Spainhour

 

J. Patrick Spainhour

 

November 15, 2010

 


Exhibit 32.2

 

Certification of Chief Financial Officer

Pursuant to Section 1350 of Chapter 63 of Title 18 of The United States Code

 

I, Steven J. Martin, the Senior Vice President and Chief Financial Officer of The ServiceMaster Company, certify that (i) the Quarterly Report on Form 10-Q for the quarter ended September 30, 2010, fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934 and (ii) the information contained in such Quarterly Report on Form 10-Q fairly presents, in all material respects, the financial condition and results of operations of The ServiceMaster Company.

 

 

 

/s/ Steven J. Martin

 

Steven J. Martin

 

November 15, 2010