UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, DC 20549
 
FORM 8-K
CURRENT REPORT
Pursuant to Section 13 or 15(d) of the
Securities Exchange Act of 1934
 
July 26 , 2016
Date of report (Date of earliest event reported)
 
SUPPORT.COM, INC.
(Exact Name of Registrant as Specified in Charter)
Delaware
(State or Other
Jurisdiction
of Incorporation)
000-30901
(Commission File No.)
94-3282005
(I.R.S. Employer Identification No.)
 
900 Chesapeake Dr., Second Floor, Redwood City, CA 94063
(Address of Principal Executive Offices) (Zip Code)
 
     
 
(650) 556-9440
(Registrant's telephone number, including area code)
 
     
 
N/A
(Former Name or Former Address, if Changed Since Last Report)
 


Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:

q
Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)
q
Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)
q
Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))
q
Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))

Item 1.01.  Entry into a Material Definitive Agreement

Previously, Support.com, Inc. (the " Company ") and Comcast Cable Communications Management, LLC (" Comcast ") entered into a Master Services Agreement, Call Handling Services, effective October 1, 2013 (the " Agreement "), attached to which is Statement of Work #3, effective March 21, 2014 (" SOW#3 "), covering the Company's provision of certain sales and customer support services for Comcast's home security and control offerings to actual and prospective Comcast customers .  On June 2, 2016, the Company received a fully executed copy of a change management form (" CMF ") entitled "Change Management Form Number 8 to SOW #3" (" CMF#8 "), between the Company and Comcast, under which Company would receive additional fees for referring customers that purchase, install and connect certain products and features of Comcast's home security and control offerings provided during a limited duration program.

The foregoing descriptions and references to the Agreement, SOW#3 and CMF#8 are qualified in their entirety by reference to the previously disclosed documents, which are incorporated by reference herein.

On July 26, 2016, the Company received a fully executed copy of "Change Management Form Number 9 to SOW #3" (" CMF#9 ") between the Company and Comcast, which extends the duration of the program for an additional period of time.

        The foregoing descriptions and reference to CMF#9 are qualified in their entirety by reference to the actual document, which is attached as an exhibit hereto and is incorporated by reference herein.


Item 9.01. Financial Statements and Exhibits.

(d) Exhibits.

10.1 Change Management Form Number 9 to SOW #3 between Comcast and Company, signed July 26, 2016.*


*Portions of the Exhibit have been omitted pursuant to a request for confidential treatment pursuant to Rule   24b-2   of the Securities Exchange Act of 1934, as amended.


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SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.

Date: July 29, 2016

 
SUPPORT.COM, INC.
 
       
 
By:
/s/ Michelle Johnson
 
 
Name:
Michelle Johnson
 
 
Title:
VP, General Counsel & Secretary
 
 
 
 
 
 

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EXHIBIT INDEX

Exhibit Number
 
Description
 
 
 
 
10.1
 
Change Management Form #9 to Statement of Work #3, between Comcast and Company, signed July 13, 2016.*
     
*Portions of the Exhibit have been omitted pursuant to a request for confidential treatment pursuant to Rule   24b-2   of the Securities Exchange Act of 1934, as amended.

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EXHIBIT 10.1
 
 
CONFIDENTIAL TREATMENT REQUESTED – CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION. THE OMITTED PORTIONS HAVE BEEN REPLACED WITH "[***]."
 
 
CHANGE MANAGEMENT FORM #9
TO STATEMENT OF WORK #3
Program: Support.com, XH Remote Support Program SOW #3 ("SOW #3) dated March 21, 2014
PCR No.:
Originator:  Joy Park
Date: June 20, 2016
Department: NCO
Phone #: [***]
Title: Vice President
Locations Impacted:  Work at Home Locations
Requested Implementation Date: June 22, 2016
Estimated Hours: (LOE)
x   Billable        ☐ Non-Billable
Billing Rate/Hour: See below
Fixed Fee Cost (if applicable)  N/A
Type of Change:  Incentive Program
Scope of Change:
X Minor (Anything within current contract)
☐ Major (may require contract amendment)
MUST BE REVIEWED BY Business and/or P&L Owner
Reason for Change:   Comcast and Support.com agree that the purpose of this change management form ("CMF") extend CMF #8 to SOW #3 as set forth in more detail below.  Unless specifically provided in this CMF, all other terms of SOW #3 remain unchanged.
Area(s) of Change
     Accounting/Payroll
    Network
    Data Processing
    Resource Planning
    General Facilities
    Quality Assurance
    Human Resources
    Telecom
    IT/BI
    Training
    Operations
    Recruiting
× Other:  Incentive Program

The parties hereby agree to extend the term of CMF #8 to SOW #3 from [***] to [***].

Comcast Authorization
Comcast Representative's Signature _____________ _/s/ Joy Park _____________________________________________

Print Name ________Joy Park_____________________ _____ Date ___________07/13/2016________________________

Support.com Authorization
Support.com Representative's Signature ____________/s/ Roop Lakkaraju_ ______________________________________

Print Name _______ Roop Lakkaraju_____________________ Date ___________06/22/2016________________________



 
*** CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION ***