þ | QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(D) OF THE SECURITIES EXCHANGE ACT OF 1934 |
¨ | TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(D) OF THE SECURITIES EXCHANGE ACT OF 1934 |
Puerto Rico
|
|
66-0555678
|
(State or other jurisdiction of incorporation or organization)
|
|
(I.R.S. Employer Identification No.)
|
|
|
|
1441 F.D. Roosevelt Avenue
|
|
|
San Juan, Puerto Rico
|
|
00920
|
(Address of principal executive offices)
|
|
(Zip code)
|
(787) 749-4949
|
(Registrant’s telephone number, including area code)
|
|
Not applicable
|
(Former name, former address and former fiscal year, if changed since last report)
|
Large accelerated filer
¨
|
Accelerated filer
þ
|
Non-accelerated filer
¨
|
Smaller reporting company
¨
|
Title of each class
|
|
Outstanding at
June 30, 2013
|
Common Stock Class A, $1.00 par value
|
|
2,380,686
|
Common Stock Class B, $1.00 par value
|
|
25,093,744
|
3
|
|
3
|
|
33
|
|
33
|
|
33
|
|
35
|
|
36
|
|
37
|
|
37
|
|
40
|
|
42
|
|
44
|
|
45
|
|
47
|
|
47
|
|
47
|
|
47
|
|
48
|
|
48
|
|
48
|
|
48
|
|
48
|
|
49
|
|
50
|
|
June 30,
|
December 31,
|
||||||
|
2013
|
2012
|
||||||
Assets
|
||||||||
Investments and cash:
|
||||||||
Securities available for sale, at fair value:
|
||||||||
Fixed maturities
|
$
|
1,019,090
|
$
|
1,059,761
|
||||
Equity securities
|
273,945
|
209,722
|
||||||
Securities held to maturity, at amortized cost:
|
||||||||
Fixed maturities
|
4,979
|
5,000
|
||||||
Policy loans
|
6,337
|
6,161
|
||||||
Cash and cash equivalents
|
55,821
|
89,564
|
||||||
Total investments and cash
|
1,360,172
|
1,370,208
|
||||||
Premiums and other receivables, net
|
337,711
|
292,197
|
||||||
Deferred policy acquisition costs and value of business acquired
|
170,566
|
168,657
|
||||||
Property and equipment, net
|
93,339
|
92,423
|
||||||
Deferred tax asset
|
38,348
|
33,548
|
||||||
Goodwill
|
27,766
|
27,766
|
||||||
Other assets
|
68,274
|
74,545
|
||||||
Total assets
|
$
|
2,096,176
|
$
|
2,059,344
|
||||
Liabilities and Stockholders' Equity
|
||||||||
Claim liabilities
|
$
|
413,271
|
$
|
416,918
|
||||
Liability for future policy benefits
|
287,729
|
276,570
|
||||||
Unearned premiums
|
92,002
|
95,860
|
||||||
Policyholder deposits
|
114,804
|
111,692
|
||||||
Liability to Federal Employees' Health Benefits Program (FEHBP)
|
13,516
|
21,353
|
||||||
Accounts payable and accrued liabilities
|
185,881
|
128,580
|
||||||
Deferred tax liability
|
26,002
|
32,934
|
||||||
Short-term borrowings
|
28,095
|
30,000
|
||||||
Long-term borrowings
|
100,288
|
101,271
|
||||||
Liability for pension benefits
|
84,756
|
82,019
|
||||||
Total liabilities
|
1,346,344
|
1,297,197
|
||||||
Stockholders’ equity:
|
||||||||
Triple-S Management Corporation stockholders' equity
|
||||||||
Common stock Class A, $1 par value. Authorized 100,000,000 shares; issued
and outstanding 2,380,686 and 9,042,809 at June 30, 2013 and December 31, 2012, respectively
|
2,381
|
9,043
|
||||||
Common stock Class B, $1 par value. Authorized 100,000,000 shares; issued and outstanding 25,093,744 and 19,321,944 shares at June 30, 2013 and December 31, 2012, respectively
|
25,094
|
19,322
|
||||||
Additional paid-in capital
|
128,474
|
144,677
|
||||||
Retained earnings
|
577,141
|
539,761
|
||||||
Accumulated other comprehensive income
|
16,621
|
49,104
|
||||||
Total Triple-S Management Corporation stockholders' equity
|
749,711
|
761,907
|
||||||
Non-controlling interest in consolidated subsididary
|
121
|
240
|
||||||
Total stockholders' equity
|
749,832
|
762,147
|
||||||
Total liabilities and stockholders’ equity
|
$
|
2,096,176
|
$
|
2,059,344
|
|
Three months ended
|
Six months ended
|
||||||||||||||
|
June 30,
|
June 30,
|
||||||||||||||
|
2013
|
2012
|
2013
|
2012
|
||||||||||||
Revenues:
|
||||||||||||||||
Premiums earned, net
|
$
|
556,035
|
$
|
582,246
|
$
|
1,105,996
|
$
|
1,129,550
|
||||||||
Administrative service fees
|
28,543
|
27,768
|
55,653
|
55,292
|
||||||||||||
Net investment income
|
12,019
|
11,562
|
23,386
|
22,754
|
||||||||||||
Other operating revenues
|
1,212
|
1,105
|
2,399
|
2,152
|
||||||||||||
Total operating revenues
|
597,809
|
622,681
|
1,187,434
|
1,209,748
|
||||||||||||
Net realized investment gains
|
1,661
|
458
|
3,549
|
2,136
|
||||||||||||
Other income (loss), net
|
366
|
(154
|
)
|
847
|
916
|
|||||||||||
Total revenues
|
599,836
|
622,985
|
1,191,830
|
1,212,800
|
||||||||||||
Benefits and expenses:
|
||||||||||||||||
Claims incurred
|
460,818
|
496,249
|
912,818
|
971,893
|
||||||||||||
Operating expenses
|
120,225
|
102,268
|
235,090
|
204,774
|
||||||||||||
Total operating costs
|
581,043
|
598,517
|
1,147,908
|
1,176,667
|
||||||||||||
Interest expense
|
2,426
|
2,667
|
4,810
|
5,225
|
||||||||||||
Total benefits and expenses
|
583,469
|
601,184
|
1,152,718
|
1,181,892
|
||||||||||||
Income before taxes
|
16,367
|
21,801
|
39,112
|
30,908
|
||||||||||||
Income tax expense (benefit):
|
||||||||||||||||
Current
|
3,768
|
3,744
|
9,231
|
6,772
|
||||||||||||
Deferred
|
(7,479
|
)
|
1,041
|
(7,380
|
)
|
(380
|
)
|
|||||||||
Total income taxes
|
(3,711
|
)
|
4,785
|
1,851
|
6,392
|
|||||||||||
Net income
|
20,078
|
17,016
|
37,261
|
24,516
|
||||||||||||
Less: Net loss attributable to non-controlling interest
|
64
|
19
|
119
|
33
|
||||||||||||
Net income attributable to Triple-S Management Corporation
|
$
|
20,142
|
$
|
17,035
|
$
|
37,380
|
$
|
24,549
|
||||||||
Earnings per share attributable to Triple-S Management Corporation
|
||||||||||||||||
Basic net income per share
|
$
|
0.72
|
$
|
0.60
|
$
|
1.33
|
$
|
0.87
|
||||||||
Diluted net income per share
|
$
|
0.72
|
$
|
0.60
|
$
|
1.33
|
$
|
0.86
|
|
Three months ended
|
Six months ended
|
||||||||||||||
|
June 30,
|
June 30,
|
||||||||||||||
|
2013
|
2012
|
2013
|
2012
|
||||||||||||
Net income
|
$
|
20,078
|
$
|
17,016
|
$
|
37,261
|
$
|
24,516
|
||||||||
Other comprehensive income (loss), net of tax:
|
||||||||||||||||
Net unrealized change in fair value of available for sale securities, net of taxes
|
(41,164
|
)
|
6,484
|
(34,522
|
)
|
20,170
|
||||||||||
Defined benefit pension plan:
|
||||||||||||||||
Actuarial loss, net
|
927
|
1,118
|
2,176
|
2,130
|
||||||||||||
Prior service credit, net
|
(58
|
)
|
(82
|
)
|
(137
|
)
|
(156
|
)
|
||||||||
Total other comprehensive income (loss), net of tax
|
(40,295
|
)
|
7,520
|
(32,483
|
)
|
22,144
|
||||||||||
Comprehensive income (loss)
|
(20,217
|
)
|
24,536
|
4,778
|
46,660
|
|||||||||||
Comprehensive loss attributable to non-controlling interest
|
64
|
19
|
119
|
33
|
||||||||||||
Comprehensive income (loss) attributable to Triple-S Management Corporation
|
$
|
(20,153
|
)
|
$
|
24,555
|
$
|
4,897
|
$
|
46,693
|
|
2013
|
2012
|
||||||
Balance at January 1
|
$
|
761,907
|
$
|
676,959
|
||||
Share-based compensation
|
1,163
|
1,360
|
||||||
Stock issued upon the exercise of stock options
|
315
|
606
|
||||||
Repurchase and retirement of common stock
|
(18,571
|
)
|
(930
|
)
|
||||
Net current period change in comprehensive income
|
4,897
|
46,693
|
||||||
Total Triple-S Management Corporation stockholders' equity
|
749,711
|
724,688
|
||||||
Non-controlling interest in consolidated subsididary
|
121
|
339
|
||||||
Balance at June 30
|
$
|
749,832
|
$
|
725,027
|
|
Six months ended
|
|||||||
|
June 30,
|
|||||||
|
2013
|
2012
|
||||||
Cash flows from operating activities:
|
||||||||
Net income
|
$
|
37,261
|
$
|
24,516
|
||||
Adjustments to reconcile net income to net cash provided by operating activities:
|
||||||||
Depreciation and amortization
|
12,214
|
11,801
|
||||||
Net amortization of investments
|
3,028
|
2,447
|
||||||
Provision for doubtful receivables, net
|
3,404
|
535
|
||||||
Deferred tax benefit
|
(7,380
|
)
|
(380
|
)
|
||||
Net realized investment gain on sale of securities
|
(3,549
|
)
|
(2,136
|
)
|
||||
Share-based compensation
|
1,163
|
1,360
|
||||||
(Increase) decrease in assets:
|
||||||||
Premium and other receivables, net
|
(42,396
|
)
|
(32,625
|
)
|
||||
Deferred policy acquisition costs and value of business acquired
|
(1,909
|
)
|
(5,936
|
)
|
||||
Other deferred taxes
|
-
|
369
|
||||||
Other assets
|
1,896
|
(3,588
|
)
|
|||||
Increase (decrease) in liabilities:
|
||||||||
Claim liabilities
|
(3,647
|
)
|
30,635
|
|||||
Liability for future policy benefits
|
11,159
|
10,510
|
||||||
Unearned premiums
|
(3,858
|
)
|
88,148
|
|||||
Policyholder deposits
|
1,592
|
1,040
|
||||||
Liability to FEHBP
|
(7,837
|
)
|
(4,769
|
)
|
||||
Accounts payable and accrued liabilities
|
23,142
|
3,558
|
||||||
Net cash provided by operating activities
|
24,283
|
125,485
|
|
Six months ended
|
|||||||
|
June 30,
|
|||||||
|
2013
|
2012
|
||||||
Cash flows from investing activities:
|
||||||||
Proceeds from investments sold or matured:
|
||||||||
Securities available for sale:
|
||||||||
Fixed maturities sold
|
$
|
35,173
|
$
|
55,080
|
||||
Fixed maturities matured/called
|
62,494
|
64,292
|
||||||
Equity securities sold
|
76,966
|
29,217
|
||||||
Securities held to maturity:
|
||||||||
Fixed maturities matured/called
|
520
|
10,580
|
||||||
Acquisition of investments:
|
||||||||
Securities available for sale:
|
||||||||
Fixed maturities
|
(100,054
|
)
|
(114,064
|
)
|
||||
Equity securities
|
(131,862
|
)
|
(76,134
|
)
|
||||
Securities held to maturity:
|
||||||||
Fixed maturities
|
(500
|
)
|
(560
|
)
|
||||
Other investments
|
(116
|
)
|
(246
|
)
|
||||
Net inflows (outflows) from policy loans
|
(176
|
)
|
140
|
|||||
Acquisition of business, net of cash acquired of $816 in the six months ended June 30, 2012
|
-
|
(2,685
|
)
|
|||||
Net capital expenditures
|
(8,639
|
)
|
(5,680
|
)
|
||||
Net cash used in investing activities
|
(66,194
|
)
|
(40,060
|
)
|
||||
Cash flows from financing activities:
|
||||||||
Change in outstanding checks in excess of bank balances
|
27,786
|
(10,135
|
)
|
|||||
Net change in short-term borrowings
|
(1,905
|
)
|
2,855
|
|||||
Repayments of long-term borrowings
|
(983
|
)
|
(976
|
)
|
||||
Repurchase and retirement of common stock
|
(18,250
|
)
|
(637
|
)
|
||||
Proceeds from exercise of stock options
|
-
|
316
|
||||||
Proceeds from policyholder deposits
|
6,580
|
19,587
|
||||||
Surrenders of policyholder deposits
|
(5,060
|
)
|
(3,311
|
)
|
||||
Net cash provided by financing activities
|
8,168
|
7,699
|
||||||
Net (decrease) increase in cash and cash equivalents
|
(33,743
|
)
|
93,124
|
|||||
Cash and cash equivalents:
|
||||||||
Beginning of period
|
89,564
|
71,834
|
||||||
End of period
|
$
|
55,821
|
$
|
164,958
|
(1) | Basis of Presentation |
(2) | Recent Accounting Standards |
• | Technical corrections and amendments as part of the FASB’s standing agenda to review and improve the Accounting Standards Codification, |
• | Conforming amendments related to fair value measurements, in accordance with Topic 820, |
• | Reflect the issuance of the SEC’s Staff Accounting Bulletin No. 114, Revisions and Rescissions of Portions of the Interpretative Guidance Included in the Codification of Staff Accounting Bulletins, and |
• | Reflect the issuance of the SEC Final Rulemaking Release No. 33-9250, Technical Amendments to Commission Rules and Forms Related to the FASB's Accounting Standards Codification. |
(3) | Segment Information |
|
Three months ended
|
Six months ended
|
||||||||||||||
|
June 30,
|
June 30,
|
||||||||||||||
|
2013
|
2012
|
2013
|
2012
|
||||||||||||
Operating revenues:
|
||||||||||||||||
Managed Care:
|
||||||||||||||||
Premiums earned, net
|
$
|
498,942
|
$
|
528,125
|
$
|
992,410
|
$
|
1,023,551
|
||||||||
Administrative service fees
|
28,543
|
27,768
|
55,653
|
55,292
|
||||||||||||
Intersegment premiums /service fees
|
1,366
|
1,553
|
2,773
|
3,133
|
||||||||||||
Net investment income
|
4,113
|
3,953
|
8,034
|
7,784
|
||||||||||||
Total managed care
|
532,964
|
561,399
|
1,058,870
|
1,089,760
|
||||||||||||
Life Insurance:
|
||||||||||||||||
Premiums earned, net
|
31,985
|
30,693
|
63,712
|
60,536
|
||||||||||||
Intersegment premiums
|
104
|
101
|
216
|
195
|
||||||||||||
Net investment income
|
5,719
|
5,160
|
11,014
|
10,097
|
||||||||||||
Total life insurance
|
37,808
|
35,954
|
74,942
|
70,828
|
||||||||||||
Property and Casualty Insurance:
|
||||||||||||||||
Premiums earned, net
|
25,108
|
23,428
|
49,874
|
45,463
|
||||||||||||
Intersegment premiums
|
154
|
154
|
307
|
307
|
||||||||||||
Net investment income
|
2,061
|
2,272
|
4,036
|
4,497
|
||||||||||||
Total property and casualty insurance
|
27,323
|
25,854
|
54,217
|
50,267
|
||||||||||||
Other segments: *
|
||||||||||||||||
Intersegment service revenues
|
2,032
|
3,622
|
5,230
|
7,253
|
||||||||||||
Operating revenues from external sources
|
1,213
|
1,106
|
2,400
|
2,154
|
||||||||||||
Total other segments
|
3,245
|
4,728
|
7,630
|
9,407
|
||||||||||||
Total business segments
|
601,340
|
627,935
|
1,195,659
|
1,220,262
|
||||||||||||
TSM operating revenues from external sources
|
117
|
141
|
257
|
304
|
||||||||||||
Elimination of intersegment premiums
|
(1,624
|
)
|
(1,808
|
)
|
(3,296
|
)
|
(3,635
|
)
|
||||||||
Elimination of intersegment service fees
|
(2,032
|
)
|
(3,622
|
)
|
(5,230
|
)
|
(7,253
|
)
|
||||||||
Other intersegment eliminations
|
8
|
35
|
44
|
70
|
||||||||||||
Consolidated operating revenues
|
$
|
597,809
|
$
|
622,681
|
$
|
1,187,434
|
$
|
1,209,748
|
*
|
Includes segments that are not required to be reported separately, primarily the data processing services organization and the health clinic.
|
|
Three months ended
|
Six months ended
|
||||||||||||||
|
June 30,
|
June 30,
|
||||||||||||||
|
2013
|
2012
|
2013
|
2012
|
||||||||||||
Operating income:
|
||||||||||||||||
Managed care
|
$
|
13,396
|
$
|
18,623
|
$
|
33,891
|
$
|
25,991
|
||||||||
Life insurance
|
3,675
|
4,034
|
7,717
|
8,415
|
||||||||||||
Property and casualty insurance
|
188
|
3,549
|
572
|
2,111
|
||||||||||||
Other segments *
|
20
|
235
|
(513
|
)
|
161
|
|||||||||||
Total business segments
|
17,279
|
26,441
|
41,667
|
36,678
|
||||||||||||
TSM operating revenues from external sources
|
117
|
141
|
257
|
304
|
||||||||||||
TSM unallocated operating expenses
|
(2,800
|
)
|
(4,614
|
)
|
(6,767
|
)
|
(8,294
|
)
|
||||||||
Elimination of TSM intersegment charges
|
2,170
|
2,196
|
4,369
|
4,393
|
||||||||||||
Consolidated operating income
|
16,766
|
24,164
|
39,526
|
33,081
|
||||||||||||
Consolidated net realized investment gains
|
1,661
|
458
|
3,549
|
2,136
|
||||||||||||
Consolidated interest expense
|
(2,426
|
)
|
(2,667
|
)
|
(4,810
|
)
|
(5,225
|
)
|
||||||||
Consolidated other income, net
|
366
|
(154
|
)
|
847
|
916
|
|||||||||||
Consolidated income before taxes
|
$
|
16,367
|
$
|
21,801
|
$
|
39,112
|
$
|
30,908
|
||||||||
|
||||||||||||||||
Depreciation and amortization expense:
|
||||||||||||||||
Managed care
|
$
|
5,139
|
$
|
5,154
|
$
|
10,578
|
$
|
10,350
|
||||||||
Life insurance
|
210
|
170
|
415
|
328
|
||||||||||||
Property and casualty insurance
|
130
|
143
|
266
|
298
|
||||||||||||
Other segments*
|
262
|
227
|
524
|
401
|
||||||||||||
Total business segments
|
5,741
|
5,694
|
11,783
|
11,377
|
||||||||||||
TSM depreciation expense
|
214
|
215
|
431
|
424
|
||||||||||||
Consolidated depreciation and amortization expense
|
$
|
5,955
|
$
|
5,909
|
$
|
12,214
|
$
|
11,801
|
*
|
Includes segments that are not required to be reported separately, primarily the data processing services organization and the health clinic.
|
|
June 30,
|
December 31,
|
||||||
|
2013
|
2012
|
||||||
Assets:
|
||||||||
Managed care
|
$
|
993,986
|
$
|
916,712
|
||||
Life insurance
|
690,860
|
691,425
|
||||||
Property and casualty insurance
|
358,298
|
356,161
|
||||||
Other segments *
|
30,961
|
31,480
|
||||||
Total business segments
|
2,074,105
|
1,995,778
|
||||||
Unallocated amounts related to TSM:
|
||||||||
Cash, cash equivalents, and investments
|
28,252
|
41,334
|
||||||
Property and equipment, net
|
20,998
|
21,430
|
||||||
Other assets
|
43,806
|
29,858
|
||||||
|
93,056
|
92,622
|
||||||
Elimination entries-intersegment receivables and others
|
(70,985
|
)
|
(29,056
|
)
|
||||
Consolidated total assets
|
$
|
2,096,176
|
$
|
2,059,344
|
*
|
Includes segments that are not required to be reported separately, primarily the data processing services organization and the health clinic.
|
(4) | Investment in Securities |
|
June 30, 2013
|
|||||||||||||||
|
Gross
|
Gross
|
||||||||||||||
|
Amortized
|
unrealized
|
unrealized
|
Estimated
|
||||||||||||
|
cost
|
gains
|
losses
|
fair value
|
||||||||||||
Securities available for sale:
|
||||||||||||||||
Fixed maturities:
|
||||||||||||||||
Obligations of government-sponsored enterprises
|
$
|
43,879
|
$
|
2,221
|
$
|
(257
|
)
|
$
|
45,843
|
|||||||
U.S. Treasury securities and obligations of U.S. government instrumentalities
|
39,179
|
1,461
|
-
|
40,640
|
||||||||||||
Obligations of the Commonwealth of Puerto Rico and its instrumentalities
|
51,779
|
754
|
(8
|
)
|
52,525
|
|||||||||||
Municipal securities
|
574,535
|
33,181
|
(4,715
|
)
|
603,001
|
|||||||||||
Corporate bonds
|
139,713
|
13,134
|
(1,073
|
)
|
151,774
|
|||||||||||
Residential mortgage-backed securities
|
12,701
|
364
|
(32
|
)
|
13,033
|
|||||||||||
Collateralized mortgage obligations
|
109,048
|
3,411
|
(185
|
)
|
112,274
|
|||||||||||
Total fixed maturities
|
970,834
|
54,526
|
(6,270
|
)
|
1,019,090
|
|||||||||||
Equity securities
|
||||||||||||||||
Mutual funds
|
242,207
|
35,170
|
(3,432
|
)
|
273,945
|
|||||||||||
Total equity securities
|
242,207
|
35,170
|
(3,432
|
)
|
273,945
|
|||||||||||
Total
|
$
|
1,213,041
|
$
|
89,696
|
$
|
(9,702
|
)
|
$
|
1,293,035
|
|
December 31, 2012
|
|||||||||||||||
|
Gross
|
Gross
|
||||||||||||||
|
Amortized
|
unrealized
|
unrealized
|
Estimated
|
||||||||||||
|
cost
|
gains
|
losses
|
fair value
|
||||||||||||
Securities available for sale:
|
||||||||||||||||
Fixed maturities:
|
||||||||||||||||
Obligations of government-sponsored enterprises
|
$
|
56,758
|
$
|
4,876
|
$
|
-
|
$
|
61,634
|
||||||||
U.S. Treasury securities and obligations of U.S. government instrumentalities
|
39,365
|
1,848
|
-
|
41,213
|
||||||||||||
Obligations of the Commonwealth of Puerto Rico and its instrumentalities
|
63,470
|
2,277
|
(2
|
)
|
65,745
|
|||||||||||
Municipal securities
|
529,822
|
59,106
|
(165
|
)
|
588,763
|
|||||||||||
Corporate bonds
|
106,968
|
22,899
|
-
|
129,867
|
||||||||||||
Residential mortgage-backed securities
|
20,009
|
551
|
(52
|
)
|
20,508
|
|||||||||||
Collateralized mortgage obligations
|
147,071
|
5,129
|
(169
|
)
|
152,031
|
|||||||||||
Total fixed maturities
|
963,463
|
96,686
|
(388
|
)
|
1,059,761
|
|||||||||||
Equity securities:
|
||||||||||||||||
Common stock
|
16
|
993
|
-
|
1,009
|
||||||||||||
Mutual funds
|
185,498
|
23,256
|
(41
|
)
|
208,713
|
|||||||||||
Total equity securities
|
185,514
|
24,249
|
(41
|
)
|
209,722
|
|||||||||||
Total
|
$
|
1,148,977
|
$
|
120,935
|
$
|
(429
|
)
|
$
|
1,269,483
|
|
June 30, 2013
|
|||||||||||||||
|
Gross
|
Gross
|
||||||||||||||
|
Amortized
|
unrealized
|
unrealized
|
Estimated
|
||||||||||||
|
cost
|
gains
|
losses
|
fair value
|
||||||||||||
Securities held to maturity:
|
||||||||||||||||
Obligations of government-sponsored enterprises
|
$
|
1,793
|
$
|
67
|
$
|
-
|
$
|
1,860
|
||||||||
U.S. Treasury securities and obligations of U.S. government instrumentalities
|
623
|
158
|
-
|
781
|
||||||||||||
Residential mortgage-backed securities
|
449
|
34
|
-
|
483
|
||||||||||||
Certificates of deposit
|
2,114
|
-
|
-
|
2,114
|
||||||||||||
Total
|
$
|
4,979
|
$
|
259
|
$
|
-
|
$
|
5,238
|
|
December 31, 2012
|
|||||||||||||||
|
Gross
|
Gross
|
||||||||||||||
|
Amortized
|
unrealized
|
unrealized
|
Estimated
|
||||||||||||
|
cost
|
gains
|
losses
|
fair value
|
||||||||||||
Securities held to maturity:
|
||||||||||||||||
Obligations of government-sponsored enterprises
|
$
|
1,793
|
$
|
115
|
$
|
-
|
$
|
1,908
|
||||||||
U.S. Treasury securities and obligations of U.S. government instrumentalities
|
623
|
225
|
-
|
848
|
||||||||||||
Residential mortgage-backed securities
|
450
|
37
|
-
|
487
|
||||||||||||
Certificates of deposit
|
2,134
|
-
|
-
|
2,134
|
||||||||||||
Total
|
$
|
5,000
|
$
|
377
|
$
|
-
|
$
|
5,377
|
|
June 30, 2013
|
|||||||||||||||||||||||||||||||||||
|
Less than 12 months
|
12 months or longer
|
Total
|
|||||||||||||||||||||||||||||||||
|
Gross
|
Gross
|
Gross
|
|||||||||||||||||||||||||||||||||
|
Estimated
|
Unrealized
|
Number of
|
Estimated
|
Unrealized
|
Number of
|
Estimated
|
Unrealized
|
Number of
|
|||||||||||||||||||||||||||
|
Fair Value
|
Loss
|
Securities
|
Fair Value
|
Loss
|
Securities
|
Fair Value
|
Loss
|
Securities
|
|||||||||||||||||||||||||||
Securites available for sale:
|
||||||||||||||||||||||||||||||||||||
Fixed maturities:
|
||||||||||||||||||||||||||||||||||||
Obligations of government-sponsored enterprises
|
$
|
28,759
|
$
|
(257
|
)
|
3
|
$
|
-
|
$
|
-
|
-
|
$
|
28,759
|
$
|
(257
|
)
|
3
|
|||||||||||||||||||
Obligations of the Commonwealth of Puerto Rico and its instrumentalities
|
5,820
|
(8
|
)
|
1
|
-
|
-
|
-
|
5,820
|
(8
|
)
|
1
|
|||||||||||||||||||||||||
Municipal securities
|
146,862
|
(4,715
|
)
|
36
|
-
|
-
|
-
|
146,862
|
(4,715
|
)
|
36
|
|||||||||||||||||||||||||
Corporate bonds
|
34,330
|
(1,073
|
)
|
16
|
-
|
-
|
-
|
34,330
|
(1,073
|
)
|
16
|
|||||||||||||||||||||||||
Residential mortgage-backed securities
|
6,985
|
(32
|
)
|
4
|
-
|
-
|
-
|
6,985
|
(32
|
)
|
4
|
|||||||||||||||||||||||||
Collateralized mortgage obligations
|
8,819
|
(67
|
)
|
3
|
3,845
|
(118
|
)
|
1
|
12,664
|
(185
|
)
|
4
|
||||||||||||||||||||||||
Total fixed maturities
|
231,575
|
(6,152
|
)
|
63
|
3,845
|
(118
|
)
|
1
|
235,420
|
(6,270
|
)
|
64
|
||||||||||||||||||||||||
Equity securities:
|
||||||||||||||||||||||||||||||||||||
Mutual funds
|
75,763
|
(3,432
|
)
|
13
|
-
|
-
|
-
|
75,763
|
(3,432
|
)
|
13
|
|||||||||||||||||||||||||
Total equity securities
|
75,763
|
(3,432
|
)
|
13
|
-
|
-
|
-
|
75,763
|
(3,432
|
)
|
13
|
|||||||||||||||||||||||||
Total for securities available for sale
|
$
|
307,338
|
$
|
(9,584
|
)
|
76
|
$
|
3,845
|
$
|
(118
|
)
|
1
|
$
|
311,183
|
$
|
(9,702
|
)
|
77
|
|
December 31, 2012
|
|||||||||||||||||||||||||||||||||||
|
Less than 12 months
|
12 months or longer
|
Total
|
|||||||||||||||||||||||||||||||||
|
Gross
|
Gross
|
Gross
|
|||||||||||||||||||||||||||||||||
|
Estimated
|
Unrealized
|
Number of
|
Estimated
|
Unrealized
|
Number of
|
Estimated
|
Unrealized
|
Number of
|
|||||||||||||||||||||||||||
|
Fair Value
|
Loss
|
Securities
|
Fair Value
|
Loss
|
Securities
|
Fair Value
|
Loss
|
Securities
|
|||||||||||||||||||||||||||
Securites available for sale:
|
||||||||||||||||||||||||||||||||||||
Fixed maturities:
|
||||||||||||||||||||||||||||||||||||
Obligations of government-Commonwealth of Puerto Rico and its instrumentalities
|
$
|
5,770
|
$
|
(2
|
)
|
1
|
$
|
-
|
$
|
-
|
-
|
$
|
5,770
|
$
|
(2
|
)
|
1
|
|||||||||||||||||||
Municipal securities
|
27,426
|
(165
|
)
|
10
|
-
|
-
|
-
|
27,426
|
(165
|
)
|
10
|
|||||||||||||||||||||||||
Residential mortgage-backed securities
|
5,892
|
(52
|
)
|
2
|
-
|
-
|
-
|
5,892
|
(52
|
)
|
2
|
|||||||||||||||||||||||||
Collateralized mortgage obligations
|
20,894
|
(169
|
)
|
6
|
-
|
-
|
-
|
20,894
|
(169
|
)
|
6
|
|||||||||||||||||||||||||
Total fixed maturities
|
59,982
|
(388
|
)
|
19
|
-
|
-
|
-
|
59,982
|
(388
|
)
|
19
|
|||||||||||||||||||||||||
Equity securities:
|
||||||||||||||||||||||||||||||||||||
Mutual funds
|
-
|
-
|
-
|
2,708
|
(41
|
)
|
1
|
2,708
|
(41
|
)
|
1
|
|||||||||||||||||||||||||
Total equity securities
|
-
|
-
|
-
|
2,708
|
(41
|
)
|
1
|
2,708
|
(41
|
)
|
1
|
|||||||||||||||||||||||||
Total for securities available for sale
|
$
|
59,982
|
$
|
(388
|
)
|
19
|
$
|
2,708
|
$
|
(41
|
)
|
1
|
$
|
62,690
|
$
|
(429
|
)
|
20
|
• | Identification and evaluation of securities that have possible indications of other-than-temporary impairment, which includes an analysis of all investments with gross unrealized investment losses that represent 20% or more of their cost and all investments with an unrealized loss greater than $100. |
• | Review and evaluation of any other security based on the investee’s current financial condition, liquidity, near-term recovery prospects, implications of rating agency actions, the outlook for the business sectors in which the investee operates and other factors. This evaluation is in addition to the evaluation of those securities with a gross unrealized investment loss representing 20% or more of their cost. |
• | Consideration of evidential matter, including an evaluation of factors or triggers that may or may not cause individual investments to qualify as having other-than-temporary impairments; and |
• | Determination of the status of each analyzed security as other-than-temporary or not, with documentation of the rationale for the decision. |
|
June 30, 2013
|
|||||||
|
Amortized
|
Estimated
|
||||||
|
cost
|
fair value
|
||||||
Securities available for sale:
|
||||||||
Due in one year or less
|
$
|
51,632
|
$
|
52,004
|
||||
Due after one year through five years
|
210,664
|
216,766
|
||||||
Due after five years through ten years
|
162,118
|
170,400
|
||||||
Due after ten years
|
424,671
|
454,613
|
||||||
Residential mortgage-backed securities
|
12,701
|
13,033
|
||||||
Collateralized mortgage obligations
|
109,048
|
112,274
|
||||||
|
$
|
970,834
|
$
|
1,019,090
|
||||
Securities held to maturity:
|
||||||||
Due in one year or less
|
$
|
2,114
|
$
|
2,114
|
||||
Due after five years through ten years
|
1,793
|
1,860
|
||||||
Due after ten years
|
623
|
781
|
||||||
Residential mortgage-backed securities
|
449
|
483
|
||||||
|
$
|
4,979
|
$
|
5,238
|
|
Three months ended
|
Six months ended
|
||||||||||||||
|
June 30,
|
June 30,
|
||||||||||||||
|
2013
|
2012
|
2013
|
2012
|
||||||||||||
Realized gains (losses):
|
||||||||||||||||
Fixed maturity securities:
|
||||||||||||||||
Securities available for sale:
|
||||||||||||||||
Gross gains from sales
|
$
|
1,407
|
$
|
558
|
$
|
2,401
|
$
|
1,632
|
||||||||
Gross losses from sales
|
(463
|
)
|
(76
|
)
|
(648
|
)
|
(189
|
)
|
||||||||
Total debt securities
|
944
|
482
|
1,753
|
1,443
|
||||||||||||
Equity securities:
|
||||||||||||||||
Securities available for sale:
|
||||||||||||||||
Gross gains from sales
|
1,531
|
224
|
2,631
|
1,462
|
||||||||||||
Gross losses from sales
|
(814
|
)
|
(248
|
)
|
(835
|
)
|
(769
|
)
|
||||||||
Total equity securities
|
717
|
(24
|
)
|
1,796
|
693
|
|||||||||||
Net realized gains on securities
|
$
|
1,661
|
$
|
458
|
$
|
3,549
|
$
|
2,136
|
|
Three months ended
|
Six months ended
|
||||||||||||||
|
June 30,
|
June 30,
|
||||||||||||||
|
2013
|
2012
|
2013
|
2012
|
||||||||||||
Changes in net unrealized gains (losses):
|
||||||||||||||||
Recognized in accumulated other comprehensive income:
|
||||||||||||||||
Fixed maturities – available for sale
|
$
|
(43,830
|
)
|
$
|
11,217
|
$
|
(48,042
|
)
|
13,057
|
|||||||
Equity securities – available for sale
|
(4,494
|
)
|
(3,580
|
)
|
7,530
|
9,527
|
||||||||||
|
$
|
(48,324
|
)
|
$
|
7,637
|
$
|
(40,512
|
)
|
$
|
22,584
|
||||||
Not recognized in the consolidated financial statements:
|
||||||||||||||||
Fixed maturities – held to maturity
|
$
|
(88
|
)
|
$
|
(17
|
)
|
$
|
(118
|
)
|
$
|
(151
|
)
|
|
Three months ended
|
Six months ended
|
||||||||||||||
|
June 30,
|
June 30,
|
||||||||||||||
|
2013
|
2012
|
2013
|
2012
|
||||||||||||
Fixed maturities
|
$
|
8,907
|
$
|
9,448
|
$
|
18,226
|
$
|
19,347
|
||||||||
Equity securities
|
2,801
|
1,740
|
4,519
|
2,693
|
||||||||||||
Policy loans
|
118
|
116
|
232
|
231
|
||||||||||||
Cash equivalents and interest-bearing deposits
|
17
|
27
|
45
|
54
|
||||||||||||
Other
|
176
|
231
|
364
|
429
|
||||||||||||
Total
|
$
|
12,019
|
$
|
11,562
|
$
|
23,386
|
$
|
22,754
|
(5) | Premiums and Other Receivables, Net |
|
June 30,
|
December 31,
|
||||||
|
2013
|
2012
|
||||||
Premiums
|
$
|
146,658
|
$
|
113,537
|
||||
Self-funded group receivables
|
64,705
|
64,359
|
||||||
FEHBP
|
11,823
|
11,707
|
||||||
Agent balances
|
39,744
|
34,261
|
||||||
Accrued interest
|
11,555
|
11,409
|
||||||
Reinsurance recoverable
|
50,941
|
52,063
|
||||||
Other
|
40,118
|
29,290
|
||||||
|
365,544
|
316,626
|
||||||
Less allowance for doubtful receivables:
|
||||||||
Premiums
|
16,735
|
14,416
|
||||||
Other
|
11,098
|
10,013
|
||||||
|
27,833
|
24,429
|
||||||
Total premiums and other receivables, net
|
$
|
337,711
|
$
|
292,197
|
(6) | Claim Liabilities |
|
Three months ended
|
Six months ended
|
||||||||||||||
|
June 30,
|
June 30,
|
||||||||||||||
|
2013
|
2012
|
2013
|
2012
|
||||||||||||
Claim liabilities at beginning of period
|
$
|
414,124
|
$
|
403,562
|
$
|
416,918
|
$
|
391,259
|
||||||||
Reinsurance recoverable on claim liabilities
|
(37,756
|
)
|
(36,493
|
)
|
(39,051
|
)
|
(37,234
|
)
|
||||||||
Net claim liabilities at beginning of period
|
376,368
|
367,069
|
377,867
|
354,025
|
||||||||||||
Incurred claims and loss-adjustment expenses:
|
||||||||||||||||
Current period insured events
|
456,981
|
490,275
|
929,037
|
974,804
|
||||||||||||
Prior period insured events
|
(2,493
|
)
|
222
|
(27,554
|
)
|
(13,642
|
)
|
|||||||||
Total
|
454,488
|
490,497
|
901,483
|
961,162
|
||||||||||||
Payments of losses and loss-adjustment expenses:
|
||||||||||||||||
Current period insured events
|
418,433
|
436,321
|
636,251
|
677,084
|
||||||||||||
Prior period insured events
|
35,673
|
36,475
|
266,349
|
253,333
|
||||||||||||
Total
|
454,106
|
472,796
|
902,600
|
930,417
|
||||||||||||
Net claim liabilities at end of period
|
376,750
|
384,770
|
376,750
|
384,770
|
||||||||||||
Reinsurance recoverable on claim liabilities
|
36,521
|
37,124
|
36,521
|
37,124
|
||||||||||||
Claim liabilities at end of period
|
$
|
413,271
|
$
|
421,894
|
$
|
413,271
|
$
|
421,894
|
(7) | Fair Value Measurements |
Level Input:
|
|
Input Definition:
|
Level 1
|
|
Inputs are unadjusted, quoted prices for identical assets or liabilities in active markets at the measurement date.
|
Level 2
|
|
Inputs other than quoted prices included in Level 1 that are observable for the asset or liability through corroboration with market data at the measurement date.
|
Level 3
|
|
Unobservable inputs that reflect management’s best estimate of what market participants would use in pricing the asset or liability at the measurement date.
|
|
June 30, 2013
|
|||||||||||||||
|
Level 1
|
Level 2
|
Level 3
|
Total
|
||||||||||||
Securities available for sale:
|
||||||||||||||||
Fixed maturity securities
|
||||||||||||||||
Obligations of government-sponsored enterprises
|
$
|
-
|
$
|
45,843
|
$
|
-
|
$
|
45,843
|
||||||||
U.S. Treasury securities and obligations of U.S government instrumentalities
|
40,640
|
-
|
-
|
40,640
|
||||||||||||
Obligations of the Commonwealth of Puerto Rico and its instrumentalities
|
-
|
52,525
|
-
|
52,525
|
||||||||||||
Municipal securities
|
-
|
603,001
|
-
|
603,001
|
||||||||||||
Corporate bonds
|
-
|
151,774
|
-
|
151,774
|
||||||||||||
Residential agency mortgage-backed securities
|
-
|
13,033
|
-
|
13,033
|
||||||||||||
Collateralized mortgage obligations
|
-
|
112,274
|
-
|
112,274
|
||||||||||||
Total fixed maturities
|
40,640
|
978,450
|
-
|
1,019,090
|
||||||||||||
Equity securities
|
||||||||||||||||
Mutual funds
|
150,263
|
107,328
|
16,354
|
273,945
|
||||||||||||
Total equity securities
|
150,263
|
107,328
|
16,354
|
273,945
|
||||||||||||
Total
|
$
|
190,903
|
$
|
1,085,778
|
$
|
16,354
|
$
|
1,293,035
|
|
December 31, 2012
|
|||||||||||||||
|
Level 1
|
Level 2
|
Level 3
|
Total
|
||||||||||||
Securities available for sale:
|
||||||||||||||||
Fixed maturity securities
|
||||||||||||||||
Obligations of government-sponsored enterprises
|
$
|
-
|
$
|
61,634
|
$
|
-
|
$
|
61,634
|
||||||||
U.S. Treasury securities and obligations of U.S government instrumentalities
|
41,213
|
-
|
-
|
41,213
|
||||||||||||
Obligations of the Commonwealth of Puerto Rico and its instrumentalities
|
-
|
65,745
|
-
|
65,745
|
||||||||||||
Municipal securities
|
-
|
588,763
|
-
|
588,763
|
||||||||||||
Corporate bonds
|
-
|
129,867
|
-
|
129,867
|
||||||||||||
Residential agency mortgage-backed securities
|
-
|
20,508
|
-
|
20,508
|
||||||||||||
Collateralized mortgage obligations
|
-
|
152,031
|
-
|
152,031
|
||||||||||||
Total fixed maturities
|
41,213
|
1,018,548
|
-
|
1,059,761
|
||||||||||||
Equity securities
|
||||||||||||||||
Common stock
|
1,009
|
-
|
-
|
1,009
|
||||||||||||
Mutual funds
|
134,398
|
61,493
|
12,822
|
208,713
|
||||||||||||
Total equity securities
|
135,407
|
61,493
|
12,822
|
209,722
|
||||||||||||
Total
|
$
|
176,620
|
$
|
1,080,041
|
$
|
12,822
|
$
|
1,269,483
|
|
Three months ended
|
|||||||||||||||||||||||
|
June 30, 2013
|
June 30, 2012
|
||||||||||||||||||||||
|
Fixed
|
Fixed
|
||||||||||||||||||||||
|
Maturity
|
Equity
|
Maturity
|
Equity
|
||||||||||||||||||||
|
Securities
|
Securities
|
Total
|
Securities
|
Securities
|
Total
|
||||||||||||||||||
Beginning balance
|
$
|
-
|
$
|
14,783
|
$
|
14,783
|
$
|
-
|
$
|
7,312
|
$
|
7,312
|
||||||||||||
Unrealized gain in other accumulated comprehensive income
|
-
|
1,062
|
1,062
|
-
|
458
|
458
|
||||||||||||||||||
Purchases
|
-
|
509
|
509
|
-
|
1,244
|
1,244
|
||||||||||||||||||
Ending balance
|
$
|
-
|
$
|
16,354
|
$
|
16,354
|
$
|
-
|
$
|
9,014
|
$
|
9,014
|
|
Six months ended
|
|||||||||||||||||||||||
|
June 30, 2013
|
June 30, 2012
|
||||||||||||||||||||||
|
Fixed
|
Fixed
|
||||||||||||||||||||||
|
Maturity
|
Equity
|
Maturity
|
Equity
|
||||||||||||||||||||
|
Securities
|
Securities
|
Total
|
Securities
|
Securities
|
Total
|
||||||||||||||||||
Beginning balance
|
$
|
-
|
$
|
12,822
|
$
|
12,822
|
$
|
-
|
$
|
7,094
|
$
|
7,094
|
||||||||||||
Unrealized gain in other accumulated comprehensive income
|
-
|
2,024
|
2,024
|
-
|
411
|
411
|
||||||||||||||||||
Purchases
|
-
|
1,508
|
1,508
|
-
|
2,579
|
2,579
|
||||||||||||||||||
Transfers in and/or out of Level 3
|
-
|
-
|
-
|
-
|
(1,070
|
)
|
(1,070
|
)
|
||||||||||||||||
Ending balance
|
$
|
-
|
$
|
16,354
|
$
|
16,354
|
$
|
-
|
$
|
9,014
|
$
|
9,014
|
(i)
|
Policy Loans
|
(ii)
|
Policyholder Deposits
|
(iii)
|
Long-term Borrowings
|
(iv)
|
Repurchase Agreement
|
|
June 30, 2013
|
|||||||||||||||||||
|
Carrying
|
Fair Value
|
||||||||||||||||||
|
Value
|
Level 1
|
Level 2
|
Level 3
|
Total
|
|||||||||||||||
Assets:
|
||||||||||||||||||||
Policy loans
|
$
|
6,337
|
$
|
-
|
$
|
6,337
|
$
|
-
|
$
|
6,337
|
||||||||||
|
||||||||||||||||||||
Liabilities:
|
||||||||||||||||||||
Policyholder deposits
|
$
|
114,804
|
$
|
-
|
$
|
114,804
|
$
|
-
|
$
|
114,804
|
||||||||||
Long-term borrowings:
|
||||||||||||||||||||
Loans payable to bank - variable
|
16,927
|
-
|
16,927
|
-
|
16,927
|
|||||||||||||||
Loans payable to bank - fixed
|
13,361
|
-
|
13,361
|
-
|
13,361
|
|||||||||||||||
6.6% senior unsecured notes payable
|
35,000
|
-
|
34,169
|
-
|
34,169
|
|||||||||||||||
6.7% senior unsecured notes payable
|
10,000
|
-
|
9,926
|
-
|
9,926
|
|||||||||||||||
Repurchase agreement
|
25,000
|
-
|
25,705
|
-
|
25,705
|
|||||||||||||||
Total long-term borrowings
|
100,288
|
-
|
100,088
|
-
|
100,088
|
|||||||||||||||
Total liabilities
|
$
|
215,092
|
$
|
-
|
$
|
214,892
|
$
|
-
|
$
|
214,892
|
|
December 31, 2012
|
|||||||||||||||||||
|
Carrying
|
Fair Value
|
||||||||||||||||||
|
Value
|
Level 1
|
Level 2
|
Level 3
|
Total
|
|||||||||||||||
Assets:
|
||||||||||||||||||||
Policy loans
|
$
|
6,161
|
$
|
-
|
$
|
6,161
|
$
|
-
|
$
|
6,161
|
||||||||||
|
||||||||||||||||||||
Liabilities:
|
||||||||||||||||||||
Policyholder deposits
|
$
|
111,692
|
$
|
-
|
$
|
111,692
|
$
|
-
|
$
|
111,692
|
||||||||||
Long-term borrowings:
|
||||||||||||||||||||
Loans payable to bank - variable
|
17,747
|
-
|
17,747
|
-
|
17,747
|
|||||||||||||||
Loans payable to bank - fixed
|
13,524
|
-
|
13,524
|
-
|
13,524
|
|||||||||||||||
6.6% senior unsecured notes payable
|
35,000
|
-
|
34,213
|
-
|
34,213
|
|||||||||||||||
6.7% senior unsecured notes payable
|
10,000
|
-
|
9,950
|
-
|
9,950
|
|||||||||||||||
Repurchase agreement
|
25,000
|
-
|
25,937
|
-
|
25,937
|
|||||||||||||||
Total long-term borrowings
|
101,271
|
-
|
101,371
|
-
|
101,371
|
|||||||||||||||
Total liabilities
|
$
|
212,963
|
$
|
-
|
$
|
213,063
|
$
|
-
|
$
|
213,063
|
(8) | Share-Based Compensation |
(9) | Comprehensive Income |
|
Net unrealized
gain on
|
Liability for
pension
|
Accumulated
other
|
|||||||||
Balance at January 1, 2013
|
$
|
102,515
|
$
|
(53,411
|
)
|
$
|
49,104
|
|||||
Other comprehensive income (loss) before reclassifications
|
(31,505
|
)
|
-
|
(31,505
|
)
|
|||||||
Amounts reclassified from accumulated other comprehensive income (loss)
|
(3,017
|
)
|
2,039
|
(978
|
)
|
|||||||
Net current period change
|
(34,522
|
)
|
2,039
|
(32,483
|
)
|
|||||||
Balance at June 30, 2013
|
$
|
67,993
|
$
|
(51,372
|
)
|
$
|
16,621
|
(10) | Income Taxes |
(11) | Pension Plan |
|
Three months ended
|
Six months ended
|
||||||||||||||
|
June 30,
|
June 30,
|
||||||||||||||
|
2013
|
2012
|
2013
|
2012
|
||||||||||||
Components of net periodic benefit cost:
|
||||||||||||||||
Service cost
|
$
|
1,023
|
$
|
1,438
|
$
|
2,046
|
$
|
2,746
|
||||||||
Interest cost
|
1,952
|
1,963
|
3,904
|
3,725
|
||||||||||||
Expected return on assets
|
(1,696
|
)
|
(1,639
|
)
|
(3,392
|
)
|
(3,073
|
)
|
||||||||
Amortization of prior service benefit
|
(113
|
)
|
(117
|
)
|
(226
|
)
|
(223
|
)
|
||||||||
Amortization of actuarial loss
|
1,784
|
1,597
|
3,568
|
3,042
|
||||||||||||
Net periodic benefit cost
|
$
|
2,950
|
$
|
3,242
|
$
|
5,900
|
$
|
6,217
|
(12) | Net Income Available to Stockholders and Net Income per Share |
|
Three months ended
|
Six months ended
|
||||||||||||||
|
June 30,
|
June 30,
|
||||||||||||||
|
2013
|
2012
|
2013
|
2012
|
||||||||||||
Numerator for earnings per share:
|
||||||||||||||||
Net income attributable to TSM available to stockholders
|
$
|
20,142
|
$
|
17,035
|
$
|
37,380
|
$
|
24,549
|
||||||||
Denominator for basic earnings per share:
|
||||||||||||||||
Weighted average of common shares
|
27,825,150
|
28,349,711
|
28,054,362
|
28,341,252
|
||||||||||||
Effect of dilutive securities
|
101,451
|
116,047
|
94,409
|
139,887
|
||||||||||||
Denominator for diluted earnings per share
|
27,926,601
|
28,465,758
|
28,148,771
|
28,481,139
|
||||||||||||
Basic net income per share attributable to TSM
|
$
|
0.72
|
$
|
0.60
|
$
|
1.33
|
$
|
0.87
|
||||||||
Diluted net income per share attributable to TSM
|
$
|
0.72
|
$
|
0.60
|
$
|
1.33
|
$
|
0.86
|
(13) | Contingencies |
(14) | Business Combination |
Cash
|
$
|
816
|
||
Accounts receivable
|
1,466
|
|||
Property and equipment
|
12,289
|
|||
Intangible asset
|
2,730
|
|||
Other assets
|
296
|
|||
Accounts payable and accrued liabilities
|
(2,233
|
)
|
||
Loans payable
|
(13,838
|
)
|
||
Total net assets
|
1,526
|
|||
Fair value of noncontrolling interest
|
(372
|
)
|
||
Total net assets
|
$
|
1,154
|
(15) | Subsequent Events |
|
Three months ended
|
Six months ended
|
||||||||||||||
|
June 30,
|
June 30,
|
||||||||||||||
(Dollar amounts in millions)
|
2013
|
2012
|
2013
|
2012
|
||||||||||||
Premiums earned, net:
|
||||||||||||||||
Managed care
|
$
|
499.3
|
$
|
528.5
|
$
|
993.2
|
$
|
1,024.3
|
||||||||
Life insurance
|
32.1
|
30.7
|
63.9
|
60.7
|
||||||||||||
Property and casualty insurance
|
25.3
|
23.6
|
50.2
|
45.8
|
||||||||||||
Intersegment premiums earned
|
(0.7
|
)
|
(0.6
|
)
|
(1.3
|
)
|
(1.3
|
)
|
||||||||
Consolidated premiums earned, net
|
$
|
556.0
|
$
|
582.2
|
$
|
1,106.0
|
$
|
1,129.5
|
||||||||
Administrative service fees:
|
||||||||||||||||
Managed care
|
$
|
29.6
|
$
|
28.9
|
$
|
57.7
|
$
|
57.6
|
||||||||
Intersegment administrative service fees
|
(1.0
|
)
|
(1.1
|
)
|
(2.0
|
)
|
(2.3
|
)
|
||||||||
Consolidated administrative service fees
|
$
|
28.6
|
$
|
27.8
|
$
|
55.7
|
$
|
55.3
|
||||||||
Operating income:
|
||||||||||||||||
Managed care
|
$
|
13.4
|
$
|
18.6
|
$
|
33.9
|
$
|
26.0
|
||||||||
Life insurance
|
3.7
|
4.0
|
7.7
|
8.4
|
||||||||||||
Property and casualty insurance
|
0.2
|
3.5
|
0.6
|
2.1
|
||||||||||||
Intersegment and other
|
(0.5
|
)
|
(1.9
|
)
|
(2.7
|
)
|
(3.4
|
)
|
||||||||
Consolidated operating income
|
$
|
16.8
|
$
|
24.2
|
$
|
39.5
|
$
|
33.1
|
|
As of June 30,
|
|||||||
|
2013
|
2012
|
||||||
Managed care enrollment:
|
||||||||
Commercial
1
|
678,544
|
710,115
|
||||||
Medicare
2
|
113,984
|
122,151
|
||||||
Medicaid
3
|
898,180
|
889,091
|
||||||
Total
|
1,690,708
|
1,721,357
|
||||||
Managed care enrollment by funding arrangement:
|
||||||||
Fully-insured
|
576,525
|
607,164
|
||||||
Self-insured
|
1,114,183
|
1,114,193
|
||||||
Total
|
1,690,708
|
1,721,357
|
(1) | Commercial membership includes corporate accounts, self-funded employers, individual accounts, Medicare Supplement, U.S. Federal government employees and local government employees. |
(2) | Includes Medicare Advantage as well as stand-alone PDP plan membership. |
(3) | All are self-funded members. |
|
Three months ended
|
Six months ended
|
||||||||||||||
|
June 30,
|
June 30,
|
||||||||||||||
(Dollar amounts in millions)
|
2013
|
2012
|
2013
|
2012
|
||||||||||||
Revenues:
|
||||||||||||||||
Premiums earned, net
|
$
|
556.0
|
$
|
582.2
|
$
|
1,106.0
|
$
|
1,129.5
|
||||||||
Administrative service fees
|
28.6
|
27.8
|
55.7
|
55.3
|
||||||||||||
Net investment income
|
12.0
|
11.5
|
23.4
|
22.8
|
||||||||||||
Other operating revenues
|
1.2
|
1.2
|
2.3
|
2.2
|
||||||||||||
Total operating revenues
|
597.8
|
622.7
|
1,187.4
|
1,209.8
|
||||||||||||
Net realized investment gains
|
1.7
|
0.5
|
3.6
|
2.1
|
||||||||||||
Other income, net
|
0.3
|
(0.2
|
)
|
0.8
|
0.9
|
|||||||||||
Total revenues
|
599.8
|
623.0
|
1,191.8
|
1,212.8
|
||||||||||||
Benefits and expenses:
|
||||||||||||||||
Claims incurred
|
460.8
|
496.2
|
912.8
|
971.9
|
||||||||||||
Operating expenses
|
120.2
|
102.3
|
235.1
|
204.8
|
||||||||||||
Total operating expenses
|
581.0
|
598.5
|
1,147.9
|
1,176.7
|
||||||||||||
Interest expense
|
2.5
|
2.7
|
4.8
|
5.2
|
||||||||||||
Total benefits and expenses
|
583.5
|
601.2
|
1,152.7
|
1,181.9
|
||||||||||||
Income before taxes
|
16.3
|
21.8
|
39.1
|
30.9
|
||||||||||||
Income tax expense (benefit)
|
(3.7
|
)
|
4.8
|
1.8
|
6.4
|
|||||||||||
Net income
|
20.0
|
17.0
|
37.3
|
24.5
|
||||||||||||
Less: net loss attributable to non-controlling interest
|
0.1
|
-
|
0.1
|
-
|
||||||||||||
Net income attributable to TSM
|
$
|
20.1
|
$
|
17.0
|
$
|
37.4
|
$
|
24.5
|
|
Three months ended
|
Six months ended
|
||||||||||||||
|
June 30,
|
June 30,
|
||||||||||||||
(Dollar amounts in millions)
|
2013
|
2012
|
2013
|
2012
|
||||||||||||
Operating revenues:
|
||||||||||||||||
Medical premiums earned, net:
|
||||||||||||||||
Commercial
|
$
|
238.7
|
$
|
242.8
|
$
|
472.3
|
$
|
484.4
|
||||||||
Medicare
|
260.6
|
285.7
|
520.9
|
539.9
|
||||||||||||
Medical premiums earned, net
|
499.3
|
528.5
|
993.2
|
1,024.3
|
||||||||||||
Administrative service fees
|
29.6
|
28.9
|
57.7
|
57.6
|
||||||||||||
Net investment income
|
4.1
|
3.9
|
8.0
|
7.8
|
||||||||||||
Total operating revenues
|
533.0
|
561.3
|
1,058.9
|
1,089.7
|
||||||||||||
Medical operating costs:
|
||||||||||||||||
Medical claims incurred
|
428.6
|
469.0
|
851.8
|
917.5
|
||||||||||||
Medical operating expenses
|
91.0
|
73.7
|
173.2
|
146.2
|
||||||||||||
Total medical operating costs
|
519.6
|
542.7
|
1,025.0
|
1,063.7
|
||||||||||||
Medical operating income
|
$
|
13.4
|
$
|
18.6
|
$
|
33.9
|
$
|
26.0
|
||||||||
Additional data:
|
||||||||||||||||
Member months enrollment:
|
||||||||||||||||
Commercial:
|
||||||||||||||||
Fully-insured
|
1,388,125
|
1,459,127
|
2,783,148
|
2,926,275
|
||||||||||||
Self-funded
|
656,408
|
672,128
|
1,323,584
|
1,331,628
|
||||||||||||
Total Commercial member months
|
2,044,533
|
2,131,255
|
4,106,732
|
4,257,903
|
||||||||||||
Medicare:
|
||||||||||||||||
Medicare Advantage
|
315,656
|
339,026
|
638,414
|
668,970
|
||||||||||||
Stand-alone PDP
|
24,365
|
25,424
|
48,438
|
50,695
|
||||||||||||
Total Medicare member months
|
340,021
|
364,450
|
686,852
|
719,665
|
||||||||||||
Medicaid member months - Self-funded
|
2,670,314
|
2,641,905
|
5,320,932
|
5,254,863
|
||||||||||||
Total member months
|
5,054,868
|
5,137,610
|
10,114,516
|
10,232,431
|
||||||||||||
Medical loss ratio
|
85.8
|
%
|
88.7
|
%
|
85.8
|
%
|
89.6
|
%
|
||||||||
Operating expense ratio
|
17.2
|
%
|
13.2
|
%
|
16.5
|
%
|
13.5
|
%
|
• | Medical premiums generated by the Medicare business decreased during the three months ended June 30, 2013 by $25.1 million, or 8.8%, to $260.6 million. This fluctuation primarily results from the overall decrease in the member month enrollment of this business by approximately 24,000, or 6.7%, when compared with the same period in 2012, attributed to decreased sales of our non-dual offerings. Also contributing to the decrease in premiums during this period is the receipt of lower risk score adjustments from CMS as compared to 2012. The three months ended June 30, 2013 and 2012 include the net effect of approximately $6.8 million and $15.3 million, respectively, related to CMS risk scores adjustments corresponding to prior periods. |
• | Medical premiums generated by the Commercial business decreased by $4.1 million, or 1.7%, to $238.7 million during the three months ended June 30, 2013, primarily resulting from the overall decrease in the member month enrollment of this business by approximately 87,000, or 4.1%. This decrease is partially offset by a moderate increase in average premium rates of approximately 3.3%. |
• | The medical claims incurred of the Medicare business decreased by $34.0 million, or 13.4% during 2013 and its MLR decreased by 450 basis points, to 84.1% for the three months ended June 30, 2013. Excluding the effect of risk-score premium adjustments and prior period reserve developments in the 2013 and 2012 periods the MLR decreased 50 basis points, mostly as the result of improved drug costs in AH after the new Pharmacy Benefit Manager (“PBM”) contract and the impact of changes in 2013 product design, partially offset by higher utilization trends during this period. |
• | The medical claims incurred of the Commercial business decreased by $5.7 million, or 2.6%, during the 2013 period mostly due to the lower fully-insured member month enrollment. The Commercial MLR was 87.5%, which is 90 basis points lower than the MLR for the prior year. Excluding the effect of prior period reserve developments in both periods, the MLR increased by 160 basis points, reflecting higher utilization and cost trends in the 2013 period. |
• | Medical premiums generated by the Medicare business decreased during the six months ended June 30, 2013 by $19.0 million, or 3.5%, to $520.9 million. This fluctuation is the result of an overall decrease in the member month enrollment of this business by approximately 33,000, or 4.6%, when compared with the same period in 2012. Decrease in member month enrollment was attributed to lower sales of our non-dual offerings. Also contributing to this fluctuation is the receipt of a lower risk score adjustments from CMS in 2013 as compared to 2012. The six months ended June 30, 2013 and 2012 include the net effect of approximately $3.1 million and $10.2 million, respectively, related to CMS final risk scores adjustments corresponding to prior periods. |
• | Medical premiums generated by the Commercial business decreased by $12.1 million, or 2.5%, to $472.3 million during the six months ended June 30, 2013. This fluctuation is primarily the result of a decrease in member month enrollment by approximately 151,000, or 3.6%, which was partially offset by an increase in average premium rates of approximately 2.5%. The decrease in member month enrollment is mostly due to the non-renewal of one large commercial account. |
•
|
The medical claims incurred of the Medicare business decreased by $49.0 million, or 10.1% during the 2013 period and its MLR was 83.6%, which is 620 basis points lower than the MLR for the prior year. The lower member month enrollment in this sector contributed to the decrease in claims incurred. Excluding the effect of risk-score premium adjustments and prior period reserve developments in the 2013 and 2012 periods, the MLR decreased by 390 basis points, mostly as the result of lower utilization and cost trends. The decrease also reflects improved drug costs after the new PBM contract in AH and the impact of changes in 2013 product design. |
• | The medical claims incurred of the Commercial business decreased by $15.1 million, or 3.5%, during the 2013 period mostly due to the lower fully-insured member month enrollment. The commercial MLR was 88.0%, which is 90 basis points lower than the MLR for the prior year. Excluding the effect of favorable prior period reserve developments in 2013 and 2012, the MLR would have increased by 40 basis points. |
|
Three months ended
|
Six months ended
|
||||||||||||||
|
June 30,
|
June 30,
|
||||||||||||||
(Dollar amounts in millions)
|
2013
|
2012
|
2013
|
2012
|
||||||||||||
Operating revenues:
|
||||||||||||||||
Premiums earned, net:
|
||||||||||||||||
Premiums earned
|
$
|
34.3
|
$
|
32.7
|
$
|
68.1
|
$
|
64.7
|
||||||||
Premiums earned ceded
|
(2.2
|
)
|
(2.0
|
)
|
(4.2
|
)
|
(4.0
|
)
|
||||||||
Premiums earned, net
|
32.1
|
30.7
|
63.9
|
60.7
|
||||||||||||
Net investment income
|
5.7
|
5.2
|
11.0
|
10.1
|
||||||||||||
Total operating revenues
|
37.8
|
35.9
|
74.9
|
70.8
|
||||||||||||
Operating costs:
|
||||||||||||||||
Policy benefits and claims incurred
|
17.9
|
16.6
|
34.7
|
31.4
|
||||||||||||
Underwriting and other expenses
|
16.2
|
15.3
|
32.5
|
31.0
|
||||||||||||
Total operating costs
|
34.1
|
31.9
|
67.2
|
62.4
|
||||||||||||
Operating income
|
$
|
3.7
|
$
|
4.0
|
$
|
7.7
|
$
|
8.4
|
||||||||
Additional data:
|
||||||||||||||||
Loss ratio
|
55.8
|
%
|
54.1
|
%
|
54.3
|
%
|
51.7
|
%
|
||||||||
Operating expense ratio
|
50.5
|
%
|
49.8
|
%
|
50.9
|
%
|
51.1
|
%
|
|
Three months ended
|
Six months ended
|
||||||||||||||
|
June 30,
|
June 30,
|
||||||||||||||
(Dollar amounts in millions)
|
2013
|
2012
|
2013
|
2012
|
||||||||||||
Operating revenues:
|
||||||||||||||||
Premiums earned, net:
|
||||||||||||||||
Premiums written
|
$
|
46.2
|
$
|
45.5
|
$
|
77.2
|
$
|
79.3
|
||||||||
Premiums ceded
|
(14.9
|
)
|
(16.4
|
)
|
(28.1
|
)
|
(30.6
|
)
|
||||||||
Change in unearned premiums
|
(6.0
|
)
|
(5.5
|
)
|
1.1
|
(2.9
|
)
|
|||||||||
Premiums earned, net
|
25.3
|
23.6
|
50.2
|
45.8
|
||||||||||||
Net investment income
|
2.0
|
2.3
|
4.0
|
4.5
|
||||||||||||
Total operating revenues
|
27.3
|
25.9
|
54.2
|
50.3
|
||||||||||||
Operating costs:
|
||||||||||||||||
Claims incurred
|
14.9
|
11.2
|
27.6
|
24.0
|
||||||||||||
Underwriting and other expenses
|
12.2
|
11.2
|
26.0
|
24.2
|
||||||||||||
Total operating costs
|
27.1
|
22.4
|
53.6
|
48.2
|
||||||||||||
Operating income
|
$
|
0.2
|
$
|
3.5
|
$
|
0.6
|
$
|
2.1
|
||||||||
Additional data:
|
||||||||||||||||
Loss ratio
|
58.9
|
%
|
47.5
|
%
|
55.0
|
%
|
52.4
|
%
|
||||||||
Operating expense ratio
|
48.2
|
%
|
47.5
|
%
|
51.8
|
%
|
52.8
|
%
|
||||||||
Combined ratio
|
107.1
|
%
|
95.0
|
%
|
106.8
|
%
|
105.2
|
%
|
|
Six months ended
|
|||||||
|
June 30,
|
|||||||
(Dollar amounts in millions)
|
2013
|
2012
|
||||||
Sources of cash:
|
||||||||
Cash provided by operating activities
|
$
|
24.3
|
$
|
125.5
|
||||
Proceeds from short-term borrowings
|
-
|
2.8
|
||||||
Proceeds from policyholder deposits
|
6.6
|
19.6
|
||||||
Other
|
27.7
|
0.5
|
||||||
Total sources of cash
|
58.6
|
148.4
|
||||||
Uses of cash:
|
||||||||
Net purchases of investment securities
|
(57.4
|
)
|
(31.6
|
)
|
||||
Net capital expenditures
|
(8.6
|
)
|
(5.7
|
)
|
||||
Repurchase and retirement of common stock
|
(18.3
|
)
|
(0.6
|
)
|
||||
Repayments of long-term borrowings
|
(1.0
|
)
|
(1.0
|
)
|
||||
Repayments of short-term borrowings
|
(1.9
|
)
|
-
|
|||||
Surrenders of policyholder deposits
|
(5.1
|
)
|
(3.3
|
)
|
||||
Acquisition of business, net of cash acquired of $0.8
|
-
|
(2.7
|
)
|
|||||
Other
|
-
|
(10.4
|
)
|
|||||
Total uses of cash
|
(92.3
|
)
|
(55.3
|
)
|
||||
Net increase (decrease) in cash and cash equivalents
|
$
|
(33.7
|
)
|
$
|
93.1
|
• | On January 31, 2006, we issued and sold $35.0 million of our 6.7% senior unsecured notes due January 2021 (the 6.7% notes). On September 10, 2012 we repaid $25.0 million of the principal of these senior unsecured notes. |
• | On December 21, 2005, we issued and sold $60.0 million of our 6.6% senior unsecured notes due December 2020 (the 6.6% notes). On October 1, 2010 we repaid $25.0 million of the principal of these senior unsecured notes. |
• | On November 1, 2010, we entered into a $25.0 million arrangement to sell securities under repurchase agreements that matures in November 2015. This repurchase agreement pays interests on a quarterly basis at 1.96%. At June 30, 2013 investment securities available for sale with fair value of $28.0 million (face value of $27.8 million) were pledged as collateral under this agreement. |
Item 3. | Quantitative and Qualitative Disclosures about Market Risk |
Item 4. | Controls and Procedures |
Item 1. | Legal Proceedings |
Item 1A. | Risk Factors |
Item 2. | Unregistered Sales of Equity Securities and Use of Proceeds |
(Dollar amounts in millions, except per share data)
|
Total Number of Shares Purchased
|
Average Price Paid per Share
|
Total Number of Shares Purchased as Part of Publicly Announced Programs
1
|
Approximate Dollar Value of Shares that May Yet Be Purchased Under the Programs
(in millions)
|
||||||||||||
April 1, 2013 to April 30, 2013
|
-
|
-
|
-
|
$
|
30.00
|
|||||||||||
May 1, 2013 to May 31, 2013
|
1,000,000
|
$
|
18.25
|
1,000,000
|
$
|
-
|
||||||||||
June 1, 2013 to June 30, 2013
|
-
|
-
|
-
|
$
|
-
|
Item 3. | Defaults Upon Senior Securities |
Item 4. | Mine Safety Disclosures |
Item 5. | Other Information |
Item 6. | Exhibits |
Exhibits
|
Description
|
|
|
11
|
Statement re computation of per share earnings; an exhibit describing the computation of the earnings per share for the three months and six months ended June 30, 2013 and 2012 has been omitted as the detail necessary to determine the computation of earnings per share can be clearly determined from the material contained in Part I of this Quarterly Report on Form 10-Q.
|
Contract between Administración de Seguros de Salud de Puerto Rico and Triple-S Salud, Inc. to administer the provision of the physical health component of the miSalud Program.
|
|
Certification of the President and Chief Executive Officer required by Rule 13a-14(a)/15d-14(a).
|
|
Certification of the Vice President, Chief Financial Officer and Chief Accounting Officer required by Rule 13a-14(a)/15d-14(a).
|
|
Certification of the President and Chief Executive Officer required pursuant to 18 U.S.C Section 1350.
|
|
Certification of the Vice President, Chief Financial Officer and Chief Accounting Officer required pursuant to 18 U.S.C Section 1350.
|
* | Filed herein. |
|
|
|
|
Triple-S Management Corporation
|
|
|
|
|
|
Registrant
|
|
|
|
|
|
|
|
Date:
|
August 8, 2013
|
|
By:
|
/s/ Ramón M. Ruiz-Comas
|
|
|
|
|
|
Ramón M. Ruiz-Comas, CPA
|
|
|
|
|
|
President and
|
|
|
|
|
|
Chief Executive Officer
|
|
|
|
|
|
|
|
Date:
|
August 8, 2013
|
|
By:
|
/s/ Amílcar L. Jordán-Pérez
|
|
|
|
|
|
Amílcar L. Jordán-Pérez
|
|
|
|
|
|
Vice President,
|
|
|
|
|
|
Chief Financial Officer and
|
|
|
|
|
|
Chief Accounting Officer
|
|
Contract No.: | 2014-000047 |
Account Number: | 300-5805-TPA |
Service Regions: | ALL NINE SERVICE REGIONS OF MISALUD |
ARTICLE 1
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GENERAL PROVISIONS
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10
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1.2
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Background
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11
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1.3
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Groups Eligible for Services Under MI Salud
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12
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1.4
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Service Regions
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14
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1.5
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Delegation of Authority
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14
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1.6
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Availability of Funds
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14
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ARTICLE 2
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DEFINITIONS
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14
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ARTICLE 3
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ACRONYMS
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33
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ARTICLE 4
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ASES RESPONSIBILITIES
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35
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4.1
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General Provision
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35
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4.3
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Eligibility
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36
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4.4
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Enrollment Process
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37
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4.5
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Disenrollment Responsibilities of ASES
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40
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4.6
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Enrollee Services and Marketing
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42
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4.7
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Covered Services
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42
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4.8
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Provider Network
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43
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4.9
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Quality Monitoring
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43
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4.10
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Coordination with Contractor’s Key Staff
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44
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4.11
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Information Systems and Reporting
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44
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4.12
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Readiness Review
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46
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ARTICLE 5
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CONTRACTOR RESPONSIBILITIES
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47
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5.1
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General Provisions
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47
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5.2
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Enrollment Responsibilities of the Contractor
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48
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5.3
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Selection and Change of a Primary Medical Group (“PMG”) and Primary Care Physician (“PCP”)
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53
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5.4
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Disenrollment Responsibilities of the Contractor
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56
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5.5
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Conversion Clause
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61
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ARTICLE 6
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ENROLLEE SERVICES
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63
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6.1
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General Provisions
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63
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6.2
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ASES Approval of All Written Materials
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64
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6.3
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Requirements for Written Materials
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64
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6.4
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Enrollee Handbook Requirements
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65
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6.5
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Enrollee Rights and Responsibilities
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70
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6.6
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Provider Directory
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71
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6.7
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Enrollee Identification (ID) Card
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72
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6.8
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Tele MI Salud(Toll Free Telephone Service)
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74
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6.9
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Internet Presence / Web Site
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79
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6.10
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Cultural Competency
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80
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6.11
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Interpreter Services
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80
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6.12
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Enrollment Outreach for the Homeless Population
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81
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6.13
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Special Enrollee Information Requirements for Dual Eligible Beneficiaries
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81
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6.14
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Marketing
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81
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ARTICLE 7
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COVERED SERVICES AND BENEFITS
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84
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7.1
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Requirement to Make Available Covered Services
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84
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7.2
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Medical Necessity
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85
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7.3
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Experimental or Cosmetic Procedures
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85
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7.4
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Covered Services and Administrative Services
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85
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7.5
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Basic Coverage
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86
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7.6
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Dental Services
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115
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7.7
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Special Coverage
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116
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7.8
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Case and Disease Management
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122
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7.9
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Early and Periodic Screening, Diagnosis and Treatment Requirements (“EPSDT”)
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125
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7.10
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Advance Directives
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130
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7.11
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Enrollee Cost-Sharing
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130
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7.12
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Dual Eligible Beneficiaries
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131
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7.13
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Moral or Religious Objections
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132
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ARTICLE 8
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INTEGRATION OF PHYSICAL AND BEHAVIORAL HEALTH SERVICES
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133
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8.1
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General Provisions
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133
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8.2
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Co-Location of Staff
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133
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8.3
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Referrals
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134
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8.4
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Information Sharing
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135
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8.5
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Staff Education
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135
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8.6
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Cooperation With Puerto Rico and Federal Government Agencies
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135
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8.7
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Contractor and MBHO Coverage of Hospitalization Services
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135
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8.8
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Integration Plan
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136
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ARTICLE 9
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PROVIDER NETWORK
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136
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9.1
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General Provisions
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136
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9.2
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Network Criteria
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137
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9.3
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Provider Qualifications
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138
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9.4
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Provider Credentialing
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140
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9.5
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Provider Ratios
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143
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9.6
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Network Providers
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145
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9.7
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Out-of-Network Providers
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148
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9.8
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Minimum Requirements for Access to Providers
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148
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9.9
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Referrals
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149
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9.10
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Timeliness of Prior Authorization
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150
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9.11
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Behavioral Health Services
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150
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9.12
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Hours of Service
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151
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9.13
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Prohibited Actions
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151
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Any denial, unreasonable delay, or rationing of Medically Necessary Services to Enrollees is expressly prohibited. The Contractor shall monitor compliance with this prohibition by Network Providers related to their provision of Covered Services to Enrollees
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151
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9.14
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Access to Services for Enrollees with Special Health Needs
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151
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9.15
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Preferential Turns
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152
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9.16
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Contracting with Government Facilities
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152
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9.17
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Contracting with Other Providers
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152
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9.18
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PMG Additions or Mergers
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152
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9.19
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Extended Schedule of PMGs
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153
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9.20
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Direct Relationship
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153
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9.21
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Additional PPN Standards
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154
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9.22
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Contractor Documentation of Adequate Capacity and Services
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154
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ARTICLE 10
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PROVIDER CONTRACTING
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155
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10.1
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General Provisions
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155
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10.2
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Provider Training
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156
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10.3
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Required Provisions in Provider Contracts
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158
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10.4
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Termination of Provider Contracts
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164
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10.5
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Provider Payment
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166
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10.6
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Acceptable Risk Arrangements
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170
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10.7
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Physician Incentive Plan
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170
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10.8
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Required Information Regarding Providers
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172
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ARTICLE 11
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UTILIZATION MANAGEMENT
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174
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11.1
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Utilization Management Policies and Procedures
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174
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11.2
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Utilization Management Guidance to Enrollees
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175
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11.3
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Prior Authorization and Referral Policies
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175
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11.4
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Use of Technology to Promote Utilization Management
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178
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11.5
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Court-Ordered Evaluations and Services
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178
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11.6
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Second Opinions
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178
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ARTICLE 49
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ETHICS IN PUBLIC CONTRACTING
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320
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ARTICLE 50
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SECTION TITLES NOT CONTROLLING
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321
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ARTICLE 51
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INFORMAL DISPUTE RESOLUTION PROCEDURES
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ARTICLE 52
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HOLD HARMLESS
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321
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ARTICLE 53
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COOPERATION WITH AUDITS
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322
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ARTICLE 54
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OWNERSHIP AND FINANCIAL DISCLOSURE
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322
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ARTICLE 55
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AMENDMENT IN WRITING
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322
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ARTICLE 56
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CONTRACT ASSIGNMENT
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322
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ARTICLE 57
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SEVERABILITY
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323
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ARTICLE 58
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ENTIRE AGREEMENT
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323
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ARTICLE 59
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NOTICES
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323
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ARTICLE 60
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OFFICE OF THE COMPTROLLER
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324
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ARTICLE 61
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PHASE OUT AND PHASE IN OF ADDITIONAL SERVICE REGIONS
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324
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ARTICLE 1
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GENERAL PROVISIONS
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1.1
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The Contractor shall assist the Commonwealth by arranging for and administering the delivery of certain services under MI Salud through the described tasks, obligations, and responsibilities specified in, and subject to the terms of, this Contract.
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1.1.1
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All references in this document to the defined term “Contract” shall be deemed to mean this Contract, and the contractual relationship between the Parties shall now be governed and controlled by this Contract.
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1.1.2
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All references herein to the Contractor’s compliance with federal or Puerto Rico laws, regulations or rules, including but not limited to 42 CFR Part 438, shall apply to the Contractor and/or Contractor’s provision of Administrative Services only to the extent any such laws, regulations or rules apply to a Prepaid Inpatient Health Plan when such an entity is arranging for the provision of medical services or inpatient hospital or institutional services or providing administrative services. For the avoidance of doubt, the Parties agree that the Contractor is not providing medical services under this Contract and shall not be regulated as such. The foregoing notwithstanding, this will not be considered a limitation on the Contractor’s ability to render the Administrative Services.
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1.1.3
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The Contractor shall ensure all deliverables, official communications and Reports delivered to ASES are submitted in English. Documentation delivered in Spanish may be accepted by the Administration in its reasonable discretion. At the request of ASES, the Contractor shall translate to English at its cost any deliverable, communication and Report not delivered in English.
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1.2
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B
ackground
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1.2.1
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Effective October 1, 2010, the government health program previously referred to as La Reforma has been known as MI Salud. MI Salud continues the services offered under La Reforma, but also embodies new policy objectives.
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1.2.2
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MI Salud has the following objectives:
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1.2.2.1
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To transform Puerto Rico’s health system through an integrated vision of physical and behavioral health.
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1.2.2.2
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To encourage the Contractor and other selected health plans to work together with Managed Behavioral Health Organizations (“MBHOs”) in each of nine service regions of Puerto Rico to provide integrated physical and behavioral health services.
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1.2.2.3
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To establish Primary Medical Groups (“PMGs”), which shall enter agreements with the Contractor, and shall act as the monitors for medical care. PMGs shall provide, manage, and direct health services, including coordination with behavioral health personnel and specialist services, in a timely manner.
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1.2.2.4
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To develop within each of the nine service regions a Preferred Provider Network (“PPN”), which shall be composed of physician specialists, laboratories, radiology facilities, hospitals, and Ancillary Service Providers that shall render Covered Services to persons enrolled in MI Salud (“Enrollees”).
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1.2.2.5
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To facilitate access to quality primary care and specialty services within the PPN by providing all services without the requirement of a referral, and not requiring cost-sharing for services within the PPN.
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1.2.2.6
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To ensure that, other than through appropriate utilization control measures, services to Enrollees in MI Salud are not refused, restricted, or reduced, including by reason of pre-existing conditions or waiting periods.
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1.2.2.7
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To support the Puerto Rico Health Department and the Puerto Rico Mental Health and Against Addiction Services Administration (Administración de Servicios de Salud Mental y Contra la Adicción, hereinafter “ASSMCA”) in health education efforts focusing on lifestyles, HIV/AIDS prevention, the prevention of drug and substance abuse, and maternal and child health.
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1.3
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Groups Eligible for Services Under
MI Salud
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1.3.1
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The following groups served under MI Salud are hereinafter referred to collectively as “Eligible Persons.”
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1.3.1.1
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Medicaid. These groups shall be referred to hereinafter as “Medicaid Eligible Persons.” All Medicaid eligibility categories, including the following, are eligible to enroll in MI Salud:
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1.3.1.1.1
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Categorically needy
, as defined in 42 CFR Part 436, refers to families and children; aged, blind, or disabled individuals; and pregnant women, who are eligible for Medicaid. These groups are mandatory eligibility groups who, generally, are receiving or deemed to be receiving cash assistance.
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1.3.1.1.2
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Families and children
refers to eligible members of families with children who are financially eligible under AFDC (Aid to Families with Dependent Children) or medically needy rules and who are deprived of parental support or care as defined under the AFDC program (see 45 CFR 233.90, 233.100). In addition, this group includes individuals under age 21 who are not deprived of parental support or care but are financially eligible under AFDC rules or medically needy rules.
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1.3.1.1.3
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Medically needy
refers to families, children, aged, blind or disabled individuals, and pregnant women who are not listed as categorically needy but who may be eligible for Medicaid because their income and resources are within limits set by the Commonwealth under its Medicaid Plan (including persons whose income and resources fall within these limits after their incurred expenses for medical or remedial care are deducted).
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1.3.1.1.4
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Dual eligible beneficiaries
refers to persons eligible for both Medicaid and Medicare (either Part A only, or Parts A and B).
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1.3.1.1.5
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Foster care children in the custody of the Family and Children Administration
(Administración de Familias y Niños, hereinafter “ADFAN”), provided that they otherwise meet Medicaid eligibility criteria; and
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1.3.1.1.6
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Survivors of domestic violence referred by the Office of the Women’s Advocate
(Oficina de la Procuradora de las Mujeres), provided that they otherwise meet Medicaid eligibility criteria.
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1.3.1.1.7
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Former foster care children who, beginning January 1, 2014 are under twenty six (26) years of age, and, as of their eighteenth (18) birthday, they were (1) in foster care and (2) enrolled in Medicaid or a Medicaid waiver program.
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1.3.1.2
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Children’s Health Insurance Program (CHIP).
This group, comprised of children whose family income does not exceed two hundred percent (200%) of the Puerto Rico poverty level, will be referred to hereinafter as “CHIP Eligible Persons.” The CHIP population may include foster care children in the custody of ADFAN, provided that they otherwise meet CHIP eligibility criteria.
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1.3.1.3
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Other Groups (Non-Medicaid/CHIP). The following groups, which receive services under MI Salud without any federal participation, will be referred to hereinafter as “Other Eligible Persons.”
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1.3.1.3.1
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The “Commonwealth Population,” comprised of the following groups:
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1.3.1.3.1.1
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Certain persons whose family income does not exceed two hundred percent (200%) of the Puerto Rico poverty level, who are between twenty-one (21) and sixty-four (64) years of age, and who do not qualify for either Medicaid or CHIP;
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1.3.1.3.1.2
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Police officers of the Commonwealth, and their Dependents;
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1.3.1.3.1.3
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Surviving Spouses of deceased police officers;
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1.3.1.3.1.4
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Survivors of domestic violence referred by the Office of the Women’s Advocate;
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1.3.1.3.1.5
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Veterans; and
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1.3.1.3.1.6
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Any other group of Eligible Persons that may be added during the Term of this Contract as a result of a change in laws or regulations.
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1.3.1.3.2
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Government Employees and Pensioners, whose eligibility for MI Salud is not based on income.
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1.3.1.4
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Throughout the term of this Contract, ASES may amend the definition of the eligibility groups to be consistent with any amendments made to the Medicaid State plan.
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1.4
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Service Regions
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1.4.1
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The Contractor shall perform Administrative Services under this Contract in the Service Regions.
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1.4.2
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For the delivery of services under MI Salud, ASES has divided Puerto Rico into nine regions: eight geographical service regions and one “Virtual Region.” See Attachment 2 for a map of the geographical service regions.
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1.4.3
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The “Virtual Region” encompasses services provided throughout Puerto Rico to two groups of Enrollees: children who are under the custody of ADFAN; and certain survivors of domestic violence referred by the Office of the Women’s Advocate, who enroll in the MI Salud program.
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1.5
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Delegation of Authority
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1.6
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Availability of Funds
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ARTICLE 2
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DEFINITIONS
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ARTICLE 3
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ACRONYMS
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OIG -
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Office of the Inspector General of the U.S. Department of Health and Human Services
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PBM -
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Pharmacy Benefits Manager
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PCP -
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Primary Care Physician
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PDL -
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Preferred Drug List
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PIHP -
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Prepaid Inpatient Health Plan
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PIP -
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Performance Improvement Projects
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PMG -
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Primary Medical Group
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PPA -
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Pharmacy Program Administrator
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PPN -
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Preferred Provider Network
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QAPI -
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Quality Assessment Performance Improvement Program
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RFP -
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Request for Proposals
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RHC -
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Rural Health Center
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SAS -
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Statements on Auditing Standards
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SSN -
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Social Security Number
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TDD -
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Telecommunication Device for the Deaf
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TPL -
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Third-Party Liability
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UCF -
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Uniform Central Formulary
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UM -
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Utilization Management
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ARTICLE 4
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ASES RESPONSIBILITIES
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4.1
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General Provision
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4.2
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Legal Compliance
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4.3
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Eligibility
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4.3.1
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The Commonwealth has sole authority to determine eligibility for MI Salud, as provided in federal law and Puerto Rico’s State Plan, with respect to the Medicaid and CHIP eligibility groups listed in Sections 1. 3.1.1-1.3.1.2 of this Contract; and, with respect to the Other Eligible Persons listed in Section 1.3.1.3 of this Contract, as provided in Article VI, Section 5 of Act 72 and other Puerto Rico law and Regulation 7758 – Regulation Number 138 of the Puerto Rico Health Department.
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4.3.2
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The Puerto Rico Medicaid Program will determine eligibility for the eligibility categories listed in Sections 1.3.1.1, 1.3.1.2, and 1.3.1.3.1 above (Medicaid - and CHIP Eligible Persons and the Commonwealth Population).
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4.3.3
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The Medicaid Program determination that a person is eligible for MI Salud is contained on Form MA-10, titled “Notification of Action Taken on Request and/or Re-Evaluation,” and shall be referred to hereinafter as “Certification.” A person who has received a Certification shall be referred to hereinafter as a “Potential Enrollee.” If the Potential Enrollee has not received the Enrollee Id Card, he or she shall have access to the Covered Services for up to thirty (30) Calendar Days with the MA-10.
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4.3.4
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Effective Date of Eligibility
. ASES shall observe the following rules with respect to the Effective Date of Eligibility for services under MI Salud.
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4.3.4.1
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Effective Date of Eligibility for Medicaid - and CHIP Eligible Persons and Commonwealth Population. Medicaid - and CHIP Eligible Persons and members of the Commonwealth Population (see Sections 1.3.1.1, 1.3.1.2, 1.3.1.3.1 of this Contract) shall be eligible to enroll in MI Salud as of the eligibility effective date specified on the MA-10.
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4.3.4.2
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Effective Date of Eligibility for Public Employees and Pensioners. Public employees and pensioners (see Section 1.3.1.3.2 of this Contract) shall be eligible to enroll in MI Salud according to policies determined by the Commonwealth. The Puerto Rico Medicaid Program does not play a role in determining their eligibility.
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4.3.4.3
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Certification Date is the date when the person visits the Medicaid Program Office and eligibility is determined. As of that date the Potential Enrollee may access the Covered Services.
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4.3.4.4
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Effective Date is the date which is up to ninety (90) Calendar Days before the Certification Date during which services can be retroactively covered for Medicaid and CHIP populations.
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4.3.5
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Termination of Eligibility
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4.3.5.1
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An Enrollee who is determined ineligible for MI Salud after a Redetermination conducted by the Puerto Rico Medicaid Program shall remain eligible for services under MI Salud until the date specified in a Negative Redetermination Decision issued by the Medicaid Program.
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4.3.5.2
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An Enrollee who is a public employee or pensioner (see Section 1.3.1.3.2 of this Contract) shall remain eligible until disenrolled from MI Salud.
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4.3.6
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ASES Notice to Contractor
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4.3.6.1
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ASES shall notify the Contractor of Certifications and Negative Redetermination Decisions referenced in Sections 4.3.3 and 4.3.5 of this Contract.
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4.3.6.2
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ASES will receive a file with Certification and Negative Redetermination Decision data from the Puerto Rico Medicaid Program on a daily basis, and shall notify the Contractor of a Certification or Negative Redetermination Decision within one (1) Business Day of receiving notice of it via said file. ASES shall forward these data to the Contractor in an electronic format agreed to between the Parties (the “Daily Update / Carrier Eligibility File Format”).
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4.4
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Enrollment
Process
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4.4.1
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Effective Date of Enrollment
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4.4.1.1
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General Provision. Except as provided below, Enrollment will be effective (hereinafter referred to as the “Effective Date of Enrollment”) as of the eligibility certification entered in the Medicaid system. The effective date in the Medicaid system is the day the application process is complete.
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4.4.1.2
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Enrollment of Persons who Access Medical Services Before Completing the Enrollment Process. When an Eligible Person who is a Medicaid or CHIP Eligible Person (see Sections 1.3.1.1 and 1.3.1.2) receives Medical Services before the date indicated in Section 4.4.1.1 above, such person shall be deemed covered by the Contractor or by the MBHO according to the effective date as per section 4.3.4.4.
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4.4.1.3
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Effective Date of Re-Enrollment for Enrollees Who Lose Eligibility. If an Enrollee who is a Medicaid- or CHIP Eligible Person or member of the Commonwealth Population loses eligibility for MI Salud for not more than two (2) months, Enrollment in the MI Salud Plan shall be reinstated. Upon notification from ASES of the Recertification, the Contractor shall Auto-Enroll the person, with Enrollment effective as of the new Effective Date of Eligibility.
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4.4.1.4
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Effective Date of Enrollment for Newborns
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4.4.1.4.1
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A newborn shall be Auto-Enrolled, with an Effective Date of Enrollment of the date of his or her birth, provided that the Contractor meets the notification requirements in Section 5.2.5 of this Contract.
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4.4.1.4.2
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ASES shall require the Contractor to provide notification to Medicaid when it learns about any Enrollee that a Network Provider encounters who is an expectant mother, per Section 5.2.5 of this Contract.
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4.4.1.4.3
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ASES shall require the Contractor to Auto-Enroll the newborn as provided in Section 5.2.5 of this Contract.
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4.4.1.5
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Re-Enrollment Policy and Effective Date of Re-Enrollment for Mothers Who are Minor Dependents. In the event that a female Enrollee who is included in a family group for coverage under MI Salud as a Dependent child becomes pregnant, the Enrollee shall be referred to the Puerto Rico Medicaid Program. She will be considered to be a new family and will become the head of household of the new family. The Effective Date of Enrollment of the new family will be the date of the first diagnosis of the pregnancy, and the Enrollee shall be Auto-Enrolled, effective as of this date. The mother shall be Auto-Assigned to the PMG and PCP to which she was assigned before the Re-Enrollment.
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4.4.2
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Term of Enrollment
. The Term of Enrollment shall be a period of twelve (12) consecutive months for all MI Salud Enrollees, except that in cases in which the Puerto Rico Medicaid Program has designated an eligibility redetermination period shorter than twelve months for an Enrollee who is a Medicaid or CHIP Eligible Person or a member of the Commonwealth Population, that same period shall also be considered the Enrollee’s Term of Enrollment. Such a shortened eligibility redetermination period may apply, in the discretion of the Puerto Rico Medicaid Program, when an Enrollee is pregnant, is homeless, or anticipates a change in status (such as receipt of unemployment benefits) or in family composition. Notwithstanding this Section, Section 4.5 of this Contract controls the Effective Date of Disenrollment.
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4.4.3
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The Contractor shall have policies and procedures in place to comply with Auto-Enrollment for the MI Salud Medicaid, CHIP and Commonwealth Population. MI Salud
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4.4.3.1
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The Contractor shall Auto-Enroll each Enrollee in the MI Salud Plan covering the Service Region where the Enrollee lives or, for an Enrollee who is a foster child in the custody of ADFAN or a survivor of domestic violence referred by the Women’s Advocate, in the MI Salud Plan covering the Virtual Region.
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4.4.3.2
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Puerto Rico Medicaid Program will ensure that each Enrollee receives an MA-10 and welcome letter upon certification. The welcome letter shall explain to the Enrollee how to use the MA-10 until the membership card is received, to obtain services immediately.
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4.4.3.3
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The Auto-Enrollment process will include Auto-Assignment of a PMG and PCP. A new Enrollee who is a dependent of a current MI Salud Enrollee shall be automatically assigned to the same PMG as his or her parent or spouse who is a current MI Salud Enrollee.
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4.4.3.4
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The Contractor shall notify the Enrollee in writing of the right to request a change in assigned PMG and/or PCP for up to ninety (90) days after the Auto-Assignment, without cause.
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4.4.3.5
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The Contractor’s notice to the Enrollee and to ASES of the Enrollment shall be carried out as provided in Sections 5.2.3 through 5.2.9 of this Contract.
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4.4.3.6
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The Effective Date of Enrollment for those Auto-Enrolled will be governed by the rules stated in Section 4.4.1 of this Contract. The Contractor’s notice of Auto-Enrollment, required by Section 5.2.4 of this Contract, shall serve as the notice of Enrollment referenced in Section 4.4.1.1 of this Contract.
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4.4.4
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Except as otherwise provided in this Section 4.4 of this Contract, and notwithstanding the Term of Enrollment provided in Section 4.4.2 of this Contract, Enrollees shall remain enrolled in the MI Salud Plan until the occurrence of an event listed in Section 4.5 of this Contract (Disenrollment Responsibilities of ASES).
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4.5
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Disenrollment
Responsibilities of ASES
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4.5.1
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Disenrollment occurs only when ASES or the Medicaid Program determines that an Enrollee is no longer eligible for MI Salud; or when Disenrollment is requested by the Contractor or Enrollee, and approved by ASES, as provided in Section 5.4.3-5.4.4 of this Contract.
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4.5.2
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Disenrollment will be effected by ASES, and ASES will issue notification to the Contractor. Such notice shall be delivered via file transfer to the Contractor on a daily basis simultaneously with information on Enrollees within five (5) Calendar Days of making a final determination on Disenrollment. ASES’s notice to the Contractor concerning Disenrollment will be conveyed by ASES simultaneously with information on Enrollees (see Section 4.3.6.1 of this Contract).
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4.5.3
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Disenrollment shall occur according to the following timeframes (the “Effective Date of Disenrollment”). Upon the Effective Date of Disenrollment, the Conversion Clause in Section 5.5 of this Contract shall be triggered.
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4.5.3.1
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Except as otherwise provided in this Section 4.5, Disenrollment will take effect as of the Disenrollment date specified in ASES’s notice to the Contractor that an Enrollee is no longer eligible. If ASES notifies the Contractor of Disenrollment on or before the last working day of the month in which eligibility ends, the Disenrollment will be effective on the first day of the following month.
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4.5.3.2
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When Disenrollment is effected at the Contractor’s or the Enrollee’s request, as provided in Sections 4.5.4, 4.5.5, and 5.4 of this Contract, Disenrollment shall take effect no later than the first day of the second month following the month that the Contractor or Enrollee requested the Disenrollment. If ASES fails to make a decision on the Contractor’s or Enrollee’s request before this date, the Disenrollment will be deemed granted. If the Enrollee requests reconsideration of a Disenrollment through the Contractor’s Grievance System, as provided in Article 14, the Grievance process shall be completed in time to permit the Disenrollment (if approved) to take effect in accordance with this timeframe.
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4.5.3.3
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If what would otherwise be the Effective Date of Disenrollment under this subsection 4.5.3 falls:
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4.5.3.3.1
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When the Enrollee is an inpatient at a hospital, ASES shall postpone the Effective Date of Disenrollment so that it occurs on the last day of the month in which the Enrollee is discharged from the hospital, or the last day of the month following the month in which Disenrollment would otherwise be effective, whichever occurs earlier;
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4.5.3.3.2
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During a month in which the Enrollee is in the second or third trimester of pregnancy, ASES shall postpone the Effective Date of Disenrollment so that it occurs on the date of delivery; or
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4.5.3.3.3
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During a month in which an Enrollee is diagnosed with a Terminal Condition, ASES shall postpone the Effective Date of Disenrollment so that it occurs on the last day of the following month.
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4.5.3.4
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For the public employees and pensioners who are Other Eligible Persons referred to in Section 1.3.1.3.2, Disenrollment shall occur according to the timeframes set for in Circular Letter 10-10-06, issued on October 6, 2011 (Attachment 13 to this Contract), by ASESt or in the Rules and Regulations to be issued by ASES, which will be timely notified to Contractor.
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4.5.4
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ASES will initiate Disenrollment at the request of the Contractor only under the circumstances set forth in Section 5.4.4 of this Contract. ASES will approve a Disenrollment request by the Contractor, in ASES’s discretion, only if ASES determines:
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4.5.4.1
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That it is impossible for the Contractor to continue to provide services to the Enrollee without endangering the Enrollee or other MI Salud Enrollees; and
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4.5.4.2
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That an action short of Disenrollment, such as transferring the Enrollee to a different PCP or PMG, will not resolve the problem.
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4.5.5
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ASES will initiate Disenrollment at the request of an Enrollee only under the circumstances set forth in Section 5.4.3 of this Contract.
ASES may approve or disapprove the request based on the reasons specified in the Enrollee’s request, or upon any relevant information provided to ASES by the Contractor about the Disenrollment request.
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4.5.6
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Upon the Effective Date of Disenrollment, the Conversion Clause in Section 5.5 of this Contract shall apply.
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4.5.7
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ASES shall ensure, through the obligations of the Contractor under this Contract that Enrollees receive the notices contained in Section 5.2.6 (Re-Enrollment Procedures). While these notices shall be issued by the Contractor, per Section 5.4.2 of this Contract, ASES shall provide the Contractor with the information on Certification and Negative Redetermination Decision (see Section 4.3.6.1 of this Contract) needed for the Contractor to carry out this responsibility.
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4.6
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Enrollee Services and Marketing
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4.6.1
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ASES will provide to the Contractor a document entitled MI Salud Universal Beneficiary Guidelines (Attachment 3 to this Contract) for the purpose of providing uniform information in the Contractor’s Enrollee Handbook for MI Salud, as required by 42 CFR 438.10, and according to the requirements set forth in Section 6.4 of this Contract.
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4.6.2
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ASES shall have sole authority to review and approve all informational and Marketing Materials disseminated to Enrollees of the MI Salud Plan, including, but not limited to, the following:
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4.6.2.1
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ASES shall have sole authority to review and approve the Enrollee Handbook before it is printed and distributed, and will review and approve any amendment to the Enrollee Handbook before it is printed and distributed. The Handbook, and any subsequent substantive changes to it, shall be final only upon ASES’s written confirmation of approval, as required in Sections 6.2.2 and 6.4.5 of this Contract.
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4.6.2.2
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ASES shall have sole authority to review and approve the format and content of the Enrollee ID Card that the Contractor intends to issue in accordance with CMS requirements and the guidelines set forth in Section 6.7 of this Contract.
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4.7
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Covered Services
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4.7.1
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Given the objective of MI Salud to promote an integrated approach to physical and behavioral health, and to improve Access to quality primary and specialty care services, ASES shall utilize all mechanisms set forth in this Contract (including, but not limited to, the Quality Improvement and Reporting provisions set forth in Articles 12 and 18) to ensure that the Contractor performs the services and tasks assigned to advance the program goals of MI Salud.
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4.7.2
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[
Intentionally left blank
].
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4.7.3
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ASES shall provide to the Contractor before the Implementation Date of this Contract, and on an ongoing basis, updated information on the operational policies, procedures, and regulations of MI Salud that affect the scope of the Administrative Services to be provided by the Contractor and Covered Services under this Contract or otherwise affect this Contract (collectively, the “MI Salud Policies and Procedures”). Accordingly, the Contractor will be included in any mailing list for the purpose of providing such information, and in any advisory committee or general meetings convened by ASES, the Pharmacy Benefits Manager, or any other organization whose objectives are to instruct MI Salud contractors on modifications to policies or benefits coverage.
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4.8
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Provider Network
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4.8.1
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ASES will provide the Contractor with timely updates to Puerto Rico’s list of excluded Providers, and also, if applicable, any such list issued by CMS or the U.S. Department of Health and Human Services, as well as any additional information that will affect who may be included in the Contractor’s Provider Network. ASES will provide the Puerto Rico Provider Credentialing policies to the Contractor prior to the Implementation Date of this Contract. The Puerto Rico Provider Credentialing policies shall be considered to be part of the MI Salud Policies and Procedures.
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4.9
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Quality Monitoring
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4.9.1
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ASES, in strict compliance with applicable provisions of 42 CFR 438.204 and other federal and Puerto Rico regulations, shall evaluate the delivery of health care by the Contractor’s Provider Network. Such quality monitoring shall include monitoring of
all the Contractor’s Quality Improvement programs described in Article 12 of this Contract. ASES shall monitor the following items, among others:
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4.9.1.1
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The availability of Covered Services;
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4.9.1.2
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The adequacy of the Contractor’s Provider Network;
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4.9.1.3
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The Contractor’s coordination and continuity of care for Enrollees;
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4.9.1.4
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The coverage and authorization of Covered Services and Benefits;
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4.9.1.5
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The Contractor’s policies and procedures for selection and retention of Providers;
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4.9.1.6
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The Contractor’s compliance with Enrollee information requirements in accordance with 42 CFR 438.10;
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4.9.1.7
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The Contractor’s compliance with Puerto Rico and federal privacy laws and regulations relative to confidentiality of Enrollee information;
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4.9.1.8
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The Contractor’s compliance with Enrollment and Disenrollment requirements and limitations;
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4.9.1.9
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The Contractor’s Grievance System;
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4.9.1.10
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The Contractor’s oversight of all Subcontractor relationships and delegations;
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4.9.1.11
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The Contractor’s adoption of practice guidelines, including the dissemination of the guidelines to Providers and, upon request, to Enrollees, and Providers’ application of the Guidelines;
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4.9.1.12
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The Contractor’s quality assessment and performance improvement program; and
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4.9.1.13
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The Contractor’s Information Systems to ensure it supports initial and ongoing review of Puerto Rico’s quality strategy.
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4.10
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Coordination with Contractor’s Key Staff
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4.10.1
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ASES will make diligent, good-faith efforts to facilitate effective and continuous communication and coordination with the Contractor in all areas of MI Salud operations.
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4.10.2
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Specifically, ASES will designate individuals within ASES who will serve as liaisons to the corresponding individuals on the Contractor’s staff, including:
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4.10.2.1
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A program integrity staff member;
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4.10.2.2
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A quality oversight staff member;
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4.10.2.3
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A Grievance System staff member; and
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4.10.2.4
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An information systems coordinator.
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4.11
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Information Systems
and Reporting
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4.11.1
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ASES reserves the right to modify, expand, or delete the requirements contained in Articles 17 and 18 of this Contract with respect to the Data that the Contractor is required to submit to ASES, or to issue new requirements, in consultation with Contractor, as required by federal o Puerto Rico regulations or based in any public health policy change or ASES strategy. If the change in requirements imposes material additional costs or expenses on the Contractor, or otherwise reduces such costs and expenses materially, the Parties shall negotiate and implement an adjustment in the Administrative Fee prior to any change in the Data requirements set forth in Articles 17 and 18 of this Contract. Unless otherwise mutually agreed upon by the Parties, the Contractor shall have not less than thirty (30) Calendar Days and no more than ninety (90) Calendar Days from the day on which ASES issues notice of a required modification, addition, or deletion, to comply with the modification, addition, or deletion. Any payment made by ASES that is based on Data submitted by the Contractor is contingent upon the Contractor’s compliance with the certification requirements contained in 42 CFR 438.606.
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4.11.2
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ASES will make available a secure FTP server, accessible via the Internet, for receipt of electronic files and reports from the Contractor. The Contractor shall provide a similar system for ASES to transmit files and reports deliverable by ASES to the Contractor. When such systems are not operational, ASES and the Contractor shall agree mutually on alternate methods for the exchange of files.
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4.11.3
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ASES will deliver data to the Contractor, according to the layouts defined by ASES, with the following information, according to the following timeframes:
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4.11.3.1
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On a Daily basis: Certifications and Negative Redetermination Decisions; Enrollment rejections and errors;
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4.11.3.2
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On a Daily and Monthly Basis: Enrollment data (including Certification and Negative Redetermination Decision);
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4.11.3.3
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On a Monthly Basis: Error return files and processing summary reports for monthly files submitted by the Contractor.
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4.11.4
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In an effort to improve the efficiency and quality of services to Enrollees and to help prevent Fraud, Waste and Abuse in the MI Salud Program, ASES shall require that all PCPs and PPN physician specialists maintain Enrollees’ Medical Records through a certified EHR system. Any such certified EHR system, whether maintained as a complete or component system, must be ONC-ATCBs certified and shall meet the specifications set forth in Attachment 15. The PCPs and PPN physician specialists shall have a certified EHR system in place on or before December 31, 2013 or such later date as set forth in his/her Provider Contract. Upon request, the Contractor shall assist the PCPs and PPN physician specialists in the acquisition and installation of such an appropriate EHR system at the Contractor’s expense. The Contractor shall also provide each such Provider with information on (i) the benefits of the EHR system and (ii) the costs of maintaining the EHR system. MI Salud
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4.12
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Readiness Review
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4.12.1
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ASES will conduct a readiness review of Contractor’s operations related to this Contract that will include, at a minimum, one (1) on-site review to provide assurances that the Contractor is able and prepared to perform all Administrative Services.
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4.12.2
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ASES’s review will document the status of the Contractor’s compliance with the MI Salud Program standards set forth in this Contract. A multidisciplinary team appointed by ASES will conduct the readiness review. The scope of the readiness review will include, but not be limited to, review and/or verification of:
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4.12.2.1
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Provider Network composition and Access;
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4.12.2.2
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Staff;
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4.12.2.3
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Marketing materials;
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4.12.2.4
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Content of Provider contracts;
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4.12.2.5
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EPSDT Plan;
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4.12.2.6
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Enrollee services capability;
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4.12.2.7
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Comprehensiveness of quality and Utilization Management strategies;
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4.12.2.8
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Policies and procedures for the Grievance System;
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4.12.2.9
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Financial solvency;
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4.12.2.10
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Contractor litigation history, current litigation, audits and other government investigations both in Puerto Rico and in other jurisdictions;
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4.12.2.11
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Information Systems performance and interfacing capabilities; and
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4.12.2.12
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All other matters ASES may deem reasonable in order to determine the Contractor’s compliance with the requirements of this Contract.
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4.12.3
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The readiness review may assess the Contractor’s ability to meet any requirements set forth in this Contract and the documents referenced herein.
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4.12.4
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Eligible Persons may not be enrolled in the MI Salud Program until ASES has determined that the Contractor is capable of meeting these standards. The Contractor’s failure to pass the readiness review may result in the application of a Corrective Action Plan for any areas where the Contractor fails to pass the readiness review.
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4.12.5
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ASES will provide the Contractor with a summary of findings from the readiness review, as well as areas requiring remedial action.
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ARTICLE 5
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CONTRACTOR RESPONSIBILITIES
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5.1
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General Provisions
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5.1.1
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The Contractor shall complete the following actions, tasks, obligations, and responsibilities:
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5.1.2
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The Contractor must maintain the staff, organizational, and administrative capacity and capabilities necessary to carry out all the duties and responsibilities under this Contract.
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5.1.3
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The Contractor shall notify ASES within five (5) Business Days of a change in the following:
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5.1.3.1
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Its business address, telephone number, facsimile number, and e-mail address;
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5.1.3.2
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Its corporate status;
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5.1.3.3
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Its solvency (as a result of a non-operational event);
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5.1.3.4
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Its corporate officers or executive employees involved in providing the Administrative Services contemplated in this Contract;
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5.1.3.5
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Its federal employee identification number or federal tax identification number; or
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5.1.3.6
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Its owner’s business address, telephone number, facsimile number, and e-mail address.
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5.1.4
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The Contractor shall provide to ASES, a report of the amount of the Administrative Fee that the Contractor incurred to perform the different administrative services under this Contract, including but not limited to: Case Management, Disease Management, Utilization Management, Credentialing Network providers, Network management, Quality improvement, Marketing, Enrollment, Enrollee services, Claims administration, Information Systems, financial management and reporting. The report shall be submitted to ASES for every six (6) month period of the Contract on or before thirty (30) days after each six (6) month period.
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5.2
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Enrollment
Responsibilities of the Contractor
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5.2.1
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General Provisions
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5.2.1.1
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The Contractor shall coordinate with ASES as necessary for all Enrollment and Disenrollment functions.
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5.2.1.2
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The Contractor shall enroll in the Plan all certified Eligible Persons within the Service Regions upon receipt of notice from ASES that the individual is eligible, as provided in this Contract.
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5.2.1.2.1
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The Contractor shall provide assistance in the transition of Enrollees who are eligible according to Section 1.3.1.1.7 to the Region of residence from the Virtual Region upon notification of the change in eligibility category, and shall ensure continuity of care for authorized services.
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5.2.1.3
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The Contractor shall recognize Enrollees as enrolled as provided in, and effective according to the timeframes specified in Section 4.4 of this Contract.
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5.2.1.4
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The Contractor shall accept all certified Eligible Persons into the Plan without restrictions. The Contractor shall not discriminate against individuals on the basis of religion, gender, race, color, national origin, or sexual preference, and will not use any policy or practice that has the effect of discriminating on the basis of religion, gender, race, color, or national origin or on the basis of health, health status, pre-existing condition, or need for health care services.
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5.2.1.5
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The Eligible Person will be immediately enrolled in the Contractor’s system. The Contractor shall send the ID Card and other Enrollment documents within the timeframes established in sections 5.2.4.1 and 5.2.4.2.
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5.2.2
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General Enrollment Procedures for Certified Eligible Persons
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5.2.2.1
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The Contractor shall maintain adequate capacity in the Service Regions, to ensure prompt
and voluntary
Enrollment of all Enrollees, on a daily basis and in the order in which they apply.
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5.2.2.2
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The Contractor shall provide Enrollees with specific information allowing for prompt, voluntary, and reliable
Enrollment.
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5.2.2.3
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The Contractor shall use its Reasonable Efforts to maintain the functionality and reliability of all systems necessary for Enrollment and Disenrollment as provided in Article 17 of this Contract.
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5.2.3
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Enrollment Procedures with Respect to Potential Enrollees
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5.2.3.1
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Upon receipt from ASES of Certification Data, as provided in Section 4.3.6.1, the Contractor shall comply with the process of Auto-Enrollment and shall issue to the Enrollee a notice informing the Enrollee of the PMG and PCP he/she is assigned to and his/her rights to change, without cause, the PMG or PCP during a ninety (90) Calendar Days period from the effective date of the enrollment by calling or visiting the Contractor’s office. The Contractor shall also inform the Enrollee of his/her rights to disenroll for cause as provided in Section 5.4.3.
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5.2.3.2
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Any Potential Enrollee may initiate the manual Enrollment process prior to the assigned Auto-Enrollment date by contacting the Contractor directly after the Potential Enrollee has been certified by Medicaid. If the Potential Enrollee visits the Contractor’s office to Enroll, the Contractor shall request that the Potential Enrollee select a PMG and PCP. During the visit, the Contractor shall issue to the new Enrollee an Enrollee ID Card, a notice of Enrollment, an Enrollee Handbook, and a Provider Directory; or, such notice, ID Card, Handbook, and Provider Directory may be sent to the Enrollee via surface mail within the timeframes established in sections 5.2.4.1 and 5.2.4.2.
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5.2.3.3
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Once the Enrollee calls or visits the Contractor’s office to exercise the right of changing the assigned PMG, PCP, or both, the Contractor shall issue to the Enrollee a new Enrollee Id Card and, upon request, a notice of Enrollment change. These may be sent to the Enrollee via surface mail within the timeframes in section 5.2.4.2.
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5.2.4
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Procedures with Respect to Auto-Enrollment of Enrollees Other Than Newborns
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5.2.4.1
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Upon receipt from ASES of Certification of persons listed in Section 4.4.1.3 of this Contract (Enrollees who lose and regain eligibility within two months) and 4.4.1.5 of this Contract (mothers who are minor dependents and re-apply for MI Salud), the Contractor shall send the person, via surface mail, a notice that he or she has been Auto-Enrolled; that he or she shall be Auto-Assigned to the same PMG or PCP that he or she had during his or her previous Term of Enrollment; that he or she shall have ninety (90) Calendar Days from the Effective Date of Enrollment to disenroll from the Plan or the MBHO or to change PMG without cause; and that he or she has the right to disenroll for cause, as provided in Section 5.4.3.2 of this Contract. The notice of Enrollment will clearly state the Effective Date of Enrollment. Such notice shall be issued within five (5) Business Days of receipt of this information from ASES.
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5.2.4.2
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With the notice of Auto-Enrollment, the Contractor shall deliver the Enrollee ID Card, Enrollee Handbook, and Provider Directory; or, if it is impracticable to send these items in the same mailing, they shall be sent to the Enrollee via surface mail within two (2) Business Days of the date of mailing of the notice of Auto-Enrollment.
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5.2.5
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Procedures for Auto-Enrollment of Newborns
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5.2.5.1
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The Contractor shall notify Medicaid of any Enrollees who are expectant mothers, promptly upon its being informed about the diagnosis of the pregnancy by a Network Provider.
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5.2.5.2
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The Contractor shall promptly, upon learning that an Enrollee is an expectant mother, mail a newborn Enrollment packet to the expectant mother (1) instructing her to register the newborn with the Puerto Rico Medicaid Program within ninety (90) Calendar Days of the newborn’s birth by providing the newborn’s birth certificate; (2) notifying her that the newborn will be Auto-Enrolled in the MI Salud Plan; (3) informing her that unless she visits the Contractor’s office to select a PMG and PCP, the child will be Auto-Assigned to the mother’s PMG and to a PCP who is a pediatrician; and (4) informing her that she will have ninety (90) days after the child’s birth to disenroll the child from the Plan or the MBHO or to change the child’s PMG and PCP, without cause.
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5.2.5.3
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The Contractor shall provide assistance to any expectant mother who contacts the Contractor wishing to make a PCP and PMG selection for her newborn, per Section 5.3 of this Contract, and record that selection.
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5.2.5.4
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If the mother has not made a PCP and PMG selection at the time of the child’s birth, the Contractor shall, within five (5) Business Days of becoming aware of the birth, Auto-Assign the newborn to a PCP who is a pediatrician and to the mother’s PMG.
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5.2.5.5
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Within seventy-two (72) hours of becoming aware of the birth of a child to an Enrollee, the Contractor shall submit a newborn notification to the Puerto Rico Medicaid Program, using a standard form to be provided by ASES.
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5.2.5.6
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If the mother has made a PCP and PMG selection on behalf of the newborn, per Section 5.3.1.3, this information shall be included in the notification to the Puerto Rico Medicaid Program.
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5.2.5.7
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The Contractor shall participate in any meeting, working group, or other mechanism requested by ASES in order to ensure coordination among the Contractor, ASES, and the Puerto Rico Medicaid Program in order to implement newborn Auto-Enrollment.
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5.2.6
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Re-Enrollment Procedures
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5.2.6.1
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The Contractor shall inform Enrollees who are Medicaid- and CHIP Eligible Persons and members of the Commonwealth Population of an impending Redetermination. Such notice shall be provided ninety (90) Calendar Days, sixty (60) Calendar Days, and thirty (30) Calendar Days before the scheduled date of the Redetermination. The notice shall inform the Enrollee that, if he or she is Recertified, his or her term of Enrollment in the Plan will automatically renew; but that, effective as of the date of Recertification, he or she will have a ninety- (90) day period in which he or she may disenroll from the Plan or from the MBHO without cause or to change his or her PMG selection without cause. The notice shall advise Enrollees that Disenrollment will terminate the Enrollee’s access to health services under the MI Salud Plan.
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5.2.6.2
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The Contractor shall provide Enrollees with sixty (60) Calendar Days written notice before the start of each Term of Enrollment, as specified in Section 5.4.3.1 of this Contract, of the right to disenroll or to change PMG or PCP during the first ninety (90) Calendar Days of the new Term of Enrollment. The notice shall specify that the right of Disenrollment applies separately to the Contractor and to the MBHO.
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5.2.6.3
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Upon written request of ASES, the Contractor shall provide a report for a specific period of time containing documentation that the Contractor has furnished the notices required in this subsection 5.2.6 of this Contract.
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5.2.6.4
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The form letters used for the notices in Sections 5.2.6.1and 5.2.6.2 of this Contract fall within the requirement in Section 6.2.1 of this Contract that the Contractor seek advance written approval from ASES of certain documents
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5.2.7
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Specific Contractor Responsibilities Regarding Dual Eligible Beneficiaries.
At the time of Enrollment, the Contractor shall provide Enrollees who are Medicaid-eligible and are also eligible for Medicare Part A or Part A and Part B (“Dual Eligible Beneficiaries”) with the information about their Covered Services and Co-Payments that is listed in Section 6.13 of this Contract. In determining whether an Enrollee is a Dual Eligible Beneficiary, the Contractor must, in compliance with the ASES Normative Letter issued June 28, 2010, review the MA-10 to determine whether the Enrollee is Medicaid-Eligible (see Section 1.3.1 of this Contract). Members of the Commonwealth Population (see Section 1.3.1.3.1 of this Contract) who are Medicare-eligible shall not be considered Dual Eligible Beneficiaries.
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5.2.8
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Enrollment Database
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5.2.8.1
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The Contractor shall maintain an Enrollment database that includes all Enrollees in its knowledge, and contains, for each Enrollee, the information specified in the carrier billing file/carrier eligibility file format agreed to by the Parties.
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5.2.8.2
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The Contractor shall notify Medicaid within one (1) Business Day when the Enrollment Database is updated to reflect a change in the place of residence of an Enrollee.
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5.2.8.3
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The Contractor shall secure any authorization required from Enrollees under the laws of Puerto Rico in order to allow the U.S. Department of Health and Human Services, and ASES and its Agents to review Enrollee medical records, in order to evaluate and determine quality, appropriateness, timeliness and cost of services performed under this Contract; provided that such authorization shall be limited by the Contractor’s obligation to observe the confidentiality of Enrollee patient information, as provided in Article 34.
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5.2.9
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Notification to Contractor of New Enrollees and of Completed Disenrollments
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5.2.9.1
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ASES shall notify Contractor, the MBHO, and the Pharmacy Benefits Manager (“PBM”) of new Enrollees and of completed Disenrollments on a routine daily basis. Such notification will be made through electronic transmissions.
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5.2.9.2
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The notification will include all new Enrollees as of the Business Day before the notification is issued, and will be sent no later than the following Business Day after the Enrollment process has been completed (as signified by issuance of the Enrollee ID Card, either in person or by surface mail) or the Disenrollment process has been complete (as signified by the issuance of a Disenrollment notice).
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5.2.9.3
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In the event that the Contractor must update information previously submitted to ASES about a new Enrollment, or that the Contractor must add a new Enrollee who was previously omitted from the daily report, such update must occur the next Business Day after the information is updated or a new Enrollee is added. ASES reserves the authority not to accept any new additions or corrections to Enrollment data after sixty (60) Calendar Days past the Effective Date of Enrollment stated in the Contractor’s notification to ASES.
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5.2.10
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Collaboration with MBHO and the PBM
.
Within the limits set by federal and Puerto Rico law, the Contractor shall provide to the MBHO and the PBM any information relating to new Enrollees that will assist the MBHO and the PBM, in its operations.
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5.2.11
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At any time, during the term of this Contract, ASES may redefine the Enrollment process in order to make it simpler and more efficient. Contractor commits to applying the required changes in their systems and operational processes to support these modifications provided, however that ASES will timely notify Contractor of any such changes in the process in order to ensure adequate implementaiton.
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5.3
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Selection and Change of a Primary Medical Group
(“PMG”) and Primary Care Physician (“PCP”)
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5.3.1
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Selection of a PMG and PCP
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5.3.1.1
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The Contractor shall, at the time of Auto-Enrollment as described in Sections 4.4.3.3, 5.2.3 and 5.2.4 of this Contract, Auto-Assign the Enrollee to a PCP and PMG, bearing in mind the Enrollee’s needs as described in Section 5.3.1.2 of this Contract. At the time the Enrollee chooses to change his/her PMG, PCP, or both, the Contractor shall provide the necessary assistance. The Contractor shall also permit the Enrollee to freely choose one Primary Care Physician(s) (PCP) and one PMG, provided however that in the case of women seeking Ob-gyn care, such Enrollee shall be allowed to choose two PCP’s, one of which shall be an Ob-gyn specialist.
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5.3.1.2
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When Auto-Assigning the Enrollee to a PCP, the Contractor shall choose a physician other than, or in addition to, a general practice physician as their PCP, as follows:
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5.3.1.2.1
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Women Enrollees will be recommended to choose an obstetrician / gynecologist as a PCP.
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5.3.1.2.2
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Enrollees under twenty one (21) years of age will be recommended to choose a pediatrician as a PCP.
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5.3.1.2.3
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Enrollees with chronic health conditions including heart failure, kidney failure, or diabetes will be recommended to choose an internist as a PCP.
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5.3.1.3
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Per Section 5.2.5 of this Contract, following the Contractor’s notice to an expectant mother of her child’s upcoming Auto-Enrollment in the MI Salud Plan, the Contractor shall record any notice it receives from the mother concerning the selection of a PCP or PMG for the child. The Contractor shall ensure that such selections take effect as of the date of the child’s birth.
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5.3.1.4
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In order to comply with the PMG capitation payment process, if Enrollee changes PMG during the first five days of the month, the change will be effective in the next subsequent month. If Enrollee changes PMG after the fifth day of the month, the change will be effective in the second subsequent month of the change. Enrollee can still receive services until the change is effective through the original PMG assigned by the Contractor at the Auto-Enrollment process.
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5.3.1.5
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[Deleted. Intentionally left blank]MI Salud
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5.3.2
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Change of PMG or PCP
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5.3.2.1
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The Contractor shall permit Enrollees to change their PMG or PCP at any time for cause. The following shall constitute cause for change of PMG.
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5.3.2.1.1
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The Enrollee’s religious or moral convictions conflict with the services offered by Providers in the PMG;
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5.3.2.1.2
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The Enrollee needs related services to be provided concurrently; not all services are available within the Preferred Provider Network associated with a PMG; and the Enrollee’s PCP or any other Provider has determined that receiving the services separately could expose the Enrollee to an unnecessary risk; or
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5.3.2.1.3
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Other reasons, including poor quality of care, inaccessibility to Covered Services, inaccessibility to Providers with the experience to take care of the health care needs of the Enrollee.
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5.3.2.2
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The Contractor shall permit Enrollees to change their PMG or PCP for any reason, within certain timeframes:
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5.3.2.2.1
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During the ninety (90) Calendar days following the Effective Date of Enrollment;
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5.3.2.2.2
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At least every twelve (12) months, following the ninety (90) Calendar days after the Effective Date of Enrollment;
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5.3.2.2.3
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At any time, during time periods in which the Contractor is subject to intermediate sanctions, as defined in 42 CFR 438.702(a)(3).
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5.3.2.2.4
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If a request to change PMGs is submitted to the Contractor on or before the fifth day of a month, the change will become effective on the first day of the following month. If a change is filed after the fifth day of the month, the change will be effective on the first day of the second succeeding month.
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5.3.2.3
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A Contractor may change an Enrollee’s PMG at the request of the PCP or other Provider within that PMG, in limited situations, as follows:
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5.3.2.3.1
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The Enrollee’s continued participation in the PMG seriously impairs the PMG’s ability to furnish services to either this particular Enrollee or other Enrollees;
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5.3.2.3.2
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The Enrollee demonstrates a pattern of disruptive or abusive behavior that could be construed as non-compliant and is not caused by a presenting illness; or
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5.3.2.3.3
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The Enrollee’s use of services constitutes Fraud, Waste or Abuse (for example, the Enrollee has loaned his or her Enrollee ID Card to other persons to seek services).
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5.4
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Disenrollment
Responsibilities of the Contractor
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5.4.1
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Disenrollment occurs only (1) when ASES determines that an Enrollee is no longer eligible for MI Salud; or (2) for any of the reasons listed in this Section 5.4 of this Contract.
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5.4.2
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Notice to Enrollee of Disenrollment
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5.4.2.1
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Disenrollment decisions are the responsibility of ASES; however, notice to Enrollees of Disenrollment shall be issued by the Contractor. The Contractor shall issue such notice in person or via surface mail to the Enrollee within five (5) Business Days of its receipt of a final Disenrollment decision from ASES, as provided in Sections 5.4.3 and 5.4.4 of this Contract.
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5.4.2.2
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Each notice of Disenrollment shall include information concerning:
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5.4.2.2.1
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the Effective Date of Disenrollment;
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5.4.2.2.2
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the reason for the Disenrollment;
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5.4.2.2.3
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the Enrollee’s appeal rights, including the availability of the Grievance System and of ASES’s Administrative Law Hearing process, as provided by Act 72 of September 7, 1993;
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5.4.2.2.4
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the right to re-enroll in MI Salud upon receiving a Recertification from the Puerto Rico Medicaid Program, if applicable; and
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5.4.2.2.5
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the Enrollee’s right, under the Conversion Clause in Section 5.5 of this Contract, to apply for a direct payment policy from the Contractor.
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5.4.2.3
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The Contractor shall be responsible for processing any Disenrollment from the MBHO that is distinct from a Disenrollment from the MI Salud Plan. If an Enrollee requests Disenrollment from the MBHO, as provided in 42 CFR 438.56(c), or if the MBHO wishes to request the Disenrollment of an Enrollee, as provided in 42 CFR 438.56(b), the MBHO shall convey the request to the Contractor, which shall forward the request to ASES, within ten (10) Business Days of receipt of the request, with a recommendation of the action to be taken (except that Disenrollments without cause from the MBHO, during specific timeframes established at 42 CFR 438.56(c)(2), shall be granted without any recommendation from the MI Salud Plan).
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5.4.3
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Disenrollment at Enrollee Request
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5.4.3.1
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ASES shall make the final decision on Enrollee requests for Disenrollment. An Enrollee wishing to request Disenrollment must submit an oral or written request to ASES or to the Contractor. If the request is made to the Contractor, the Contractor shall forward the request to ASES, within ten (10) Business Days of receipt of the request, with a recommendation of the action to be taken.
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5.4.3.2
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An Enrollee may request Disenrollment from the Plan without cause during the ninety (90) Calendar Days following the Effective Date of Enrollment with the Plan or the date that the Contractor sends the Enrollee notice of the Enrollment, whichever is later. An Enrollee may request Disenrollment without cause every twelve (12) months thereafter. In addition, an Enrollee may request Disenrollment without cause in the event that ASES notifies the Enrollee that Puerto Rico has imposed or intends to impose on the Contractor that sanction pursuant to the applicable intermediate sanctions set forth in 42 CFR 438.702(a)(3).
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5.4.3.3
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An Enrollee may request Disenrollment from the MI Salud Plan for cause at any time. The following constitute cause for Disenrollment by the Enrollee:
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5.4.3.3.1
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The Enrollee moves to a Service Region not administered by the Contractor, or outside of Puerto Rico;
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5.4.3.3.2
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The Enrollee needs related services to be performed at the same time, and not all related services are available within the General Network. The Enrollee’s PCP or another Provider in the Preferred Provider Network have determined that receiving service separately would subject the Enrollee to unnecessary risk; and
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5.4.3.3.3
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Other acceptable reasons for Disenrollment at Enrollee request, per 42 CFR 438.56(d)(2), including, but not limited to, poor quality of care, lack of Access to Covered Services, or lack of Providers experienced in dealing with the Enrollee’s health care needs. ASES shall determine whether the reason constitutes cause.
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5.4.3.4
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If the Contractor fails to refer a Disenrollment request within the timeframe specified in Section 5.4.3.1 of this Contract, or if ASES fails to make a Disenrollment determination so that the Enrollee may be disenrolled by the first day of the second month following the month when the Disenrollment request was made, per Section 4.5.3 of this Contract, the Disenrollment shall be deemed approved at that time.
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5.4.3.5
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If the Enrollee’s request for Disenrollment under this Section is denied, the Contractor shall provide the Enrollee with a notice of the decision. The notice shall include the grounds for the denial and shall inform the Enrollee of his or her right to use the Grievance System as provided in Article 14, and to have access to an Administrative Law Hearing.
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5.4.4
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Disenrollment Initiated by the Contractor
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5.4.4.1
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The Contractor shall complete all paperwork required by ASES for the Disenrollment of Enrollees it is seeking to disenroll.
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5.4.4.2
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ASES reserves authority to make all Disenrollment decisions; nonetheless, the Contractor shall issue the notice of Disenrollment to the Enrollee (see Section 5.4.2 of this Contract).
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5.4.4.3
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The Contractor has a limited right to request that an Enrollee be disenrolled without the Enrollee’s consent. The Contractor shall notify ASES upon identification of an Enrollee who it knows or believes meets the criteria for Disenrollment.
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5.4.4.4
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When requesting Disenrollment of an Enrollee for reasons described in Section 5.4.4.7 of this Contract, the Contractor shall document at least three (3) interventions over a period of ninety (90) Calendar Days that occurred through treatment, case management, and care coordination to resolve any difficulty leading to the request. The Contractor shall also provide evidence of having given at least one (1) written warning to the Enrollee, certified return receipt requested, regarding implications of his or her actions.
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5.4.4.5
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If the Enrollee has demonstrated abusive or threatening behavior as defined by ASES, only one (1) Contractor intervention, and a subsequent written attempt to resolve the difficulty, are required.
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5.4.4.6
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The Contractor shall submit Disenrollment requests to ASES, and the Contractor shall honor all Disenrollment determinations made by ASES. ASES’s decision on the matter shall be final, conclusive and not subject to appeal by the Contractor.
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5.4.4.7
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The following are acceptable reasons for the Contractor to request Disenrollment:
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5.4.4.7.1
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The Enrollee’s continued Enrollment in the MI Salud Plan seriously impairs the ability to furnish services to either this particular Enrollee or other Enrollees;
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5.4.4.7.2
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The Enrollee demonstrates a pattern of disruptive or abusive behavior that could be construed as non-compliant and is not caused by a presenting illness;
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5.4.4.7.3
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The Enrollee’s use of services constitutes Fraud, Waste or Abuse (for example, the Enrollee has loaned his or her Enrollee ID Card to other persons to seek services);
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5.4.4.7.4
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The Enrollee has moved out of Puerto Rico or out of the Contractor’s Service Regions;
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5.4.4.7.5
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The Enrollee is placed in a long-term care nursing facility or intermediate care facility for the mentally retarded;
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5.4.4.7.6
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The Enrollee’s Medicaid or CHIP eligibility category changes to a category ineligible for MI Salud; or
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5.4.4.7.7
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The Enrollee has died or has been incarcerated, thereby making him or her ineligible for Medicaid or CHIP or otherwise ineligible for MI Salud.
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5.4.4.8
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The Contractor may not request Disenrollment for any discriminatory reason, including but not limited to the following:
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5.4.4.8.1
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Adverse changes in an Enrollee’s health status;
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5.4.4.8.2
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Missed appointments;
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5.4.4.8.3
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Utilization of medical services;
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5.4.4.8.4
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Diminished mental capacity;
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5.4.4.8.5
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Pre-existing medical condition;
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5.4.4.8.6
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The Enrollee’s attempt to exercise his or her rights under the Grievance System; or
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5.4.4.8.7
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Uncooperative or disruptive behavior resulting from the Enrollee’s special needs (except when his or her continued enrollment in the MI Salud Plan seriously impairs the entity’s ability to furnish services to either such Enrollee or other Enrollees).
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5.4.4.9
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The request of one PMG to have an Enrollee assigned to a different PMG, per Section 5.3.2.3 of this Contract, shall not be sufficient cause for the Contractor to request that the Enrollee be disenrolled from the Plan. Rather, the Contractor shall, if possible, assign the Enrollee to a different and available PMG within the Plan.
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5.4.4.10
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In the event that the Contractor seeks Disenrollment of an Enrollee, the Contractor must notify the Enrollee of the availability of the Grievance System and of ASES’s Administrative Law Hearing process, as provided by Act 72 of September 7, 1993, as amended.
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5.4.4.11
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The Contractor shall maintain policies and procedures to comply with the Puerto Rico Patient’s Bill of Rights Act and with the Medicaid Regulations at 42 CFR 438.100, to ensure that Enrollee’s exercise of Grievance rights does not adversely affect the services provided to the Enrollee by the Contractor or by ASES.
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5.4.5
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Use of the Contractor’s Grievance System
.
ASES may at its option require that the Enrollee seek redress through the Contractor’s Grievance System before ASES makes a determination on the Enrollee’s request for Disenrollment. The Contractor shall within two (2) Business Days inform ASES of the outcome of the grievance process. ASES may take this information into account in making a determination on the request for Disenrollment. The Grievance process must be completed in time to permit the Disenrollment (if approved) to be effective in accordance with the timeframe specified in Section 4.5.3 of this Contract; if the process is not completed by that time, then the Disenrollment will be deemed approved by ASES.
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5.4.6
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Disenrollment during Termination Hearing Process.
If ASES notifies the Contractor of its intention to terminate the Contract as provided in Article 35, ASES may allow Enrollees to disenroll immediately without cause. In the event of such termination, ASES must provide Enrollees with the notice required by 42 CFR 438.10, listing their options for receiving services following the Termination Date of the Contract.
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5.5
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Conversion Clause
|
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5.5.1
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If during the term of this Contract, an Enrollee is disenrolled from the MI Salud Plan, the Enrollee shall have the right to subscribe to a direct payment policy from the Contractor pursuant to the Contractor’s standard policies and procedures. The Contractor’s obligation to provide such a policy is limited as provided in this Section 5.5. The direct payment policy shall be issued by the Contractor without imposing pre-existing condition bars or waiting periods. The Enrollee must request the subscription to a direct payment policy in writing, and submit the first premium to the Contractor, on or before thirty-one (31) Calendar Days after the Effective Date of Disenrollment, bearing in mind that:
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5.5.1.1
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Enrollment in the direct payment policy shall be at the option of the former Enrollee.
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5.5.1.2
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The premium for the direct payment policy will be in accordance with the Contractor’s rate then in effect, applicable to the form and benefits of the direct payment policy, in accordance with the risk category applicable to the former Enrollee, and the age reached on the Effective Date of Disenrollment from the direct payment policy.
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5.5.1.3
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The direct payment policy shall also provide for coverage to any Dependent of the former Enrollee, if such Dependent was considered an Eligible Person for MI Salud as of the Effective Date of Disenrollment. At the option by the Contractor, separate direct payment policies may be issued to cover family members who were formerly MI Salud Enrollees, rather than enrolling such family members in one policy.
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5.5.2
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If the Enrollee requests a direct payment policy in the timeframe provided in this Section, the policy will be effective upon the Effective Date of Disenrollment from MI Salud.
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5.5.3
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The Contractor will not be obligated to issue a direct payment policy covering a person who has the right to receive similar services provided by any insurance coverage or under the Medicare Program, if such benefits, jointly provided with the direct payment policy, result in an excess of coverage (over insurance), according to the standards of the Contractor.
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5.5.4
|
[
Intentionally left blank
].
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5.5.5
|
Subject to the conditions and limitations in this Section, a conversion to a direct payment policy shall be granted only:
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5.5.5.1
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To Enrollees who are Disenrolled because they receive a Negative Redetermination Decision from the Puerto Rico Medicaid Program; and
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5.5.5.2
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To Enrollees who are Disenrolled because they are no longer Eligible Persons as defined in Section 1.3.1 of this Contract, regardless of whether their family members who are MI Salud Enrollees remain eligible and continue to be enrolled.
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5.5.6
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If a former Enrollee under this Contract receives health services that are covered services under the direct payment policy described in this Section, and such services are rendered during the period when the former Enrollee is already eligible to receive the direct payment policy pursuant to this Section but before the policy is in effect, the benefits which he or she would have a right to collect under such direct payment policy will be paid as a claim under the direct payment policy, so long as the former Enrollee has requested the direct payment policy as of the date such services are rendered and has paid the first premium.
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5.5.7
|
If any Enrollee under this Contract subsequently acquires the right to obtain a direct payment policy, as provided in this Section 5.5 and is not notified of the existence of this right at least fifteen (15) Calendar Days prior to the expiration of the period in which the Enrollee may request the subscription to a direct payment policy and pay its corresponding first premium, as provided in Section 5.5.1, such Enrollee will be granted an additional period during which time the Enrollee may request to be subscribed to a direct payment policy. This additional period does not imply the continuation of the Enrollee’s Enrollment under this Contract. The additional period specified in this Section 5.5.7 will expire fifteen (15) Calendar Days after the Enrollee is notified, but in no case will it be extended beyond sixty (60) Calendar Days after the Disenrollment or event of termination specified in sections 5.5.5 and 5.5.8 of this Contract, respectively. The notification of the additional period specified herein shall be made in writing and handed to the Enrollee or mailed to the last known address of the Enrollee. If the Enrollee is granted an additional period, as provided herein, and if during such additional period the Enrollee submits the written request and makes the first premium payment, the effective date of the direct payment policy will be the termination of the health insurance coverage under this Contract.
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5.5.8
|
Subject to the other conditions stated in this Section 5.5, Enrollees will have the right to conversion, up to the following dates:
|
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5.5.8.1
|
The Enrollee’s Effective Date of Disenrollment;
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5.5.8.2
|
The Termination Date of this Contract; or
|
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5.5.8.3
|
The date of amendment of this Contract, if such an amendment eliminates the Enrollee’s eligibility.
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ARTICLE 6
|
ENROLLEE SERVICES
|
6.1
|
G
eneral Provisions
|
|
6.1.1
|
The Contractor shall ensure that Enrollees are aware of their rights and responsibilities; how to obtain care; what to do in an emergency or urgent medical situation; how to request a Grievance, Appeal, or Administrative Law Hearing; and how to report suspected Fraud, Waste and Abuse.
|
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6.1.2
|
The Contractor’s informational materials must convey to Enrollees the important changes in the delivery of Covered Services reflected in the introduction of the MI Salud Program, including the integration of physical and behavioral health services and the concepts of Primary Medical Groups and Preferred Provider Networks.
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6.1.3
|
The information conveyed in the Contractor’s written materials shall conform with ASES’s Universal Beneficiary Guidelines, included as Attachment 3 to this Contract.
|
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6.1.4
|
The Contractor shall convey information to Enrollees via written materials and via telephone, internet, and face-to-face communications and shall allow Enrollees to submit questions and to receive responses from the Contractor.
|
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6.1.5
|
In developing informational materials on MI Salud, the Contractor shall remain cognizant that MI Salud includes a mixed population of Enrollees. In advising an individual Enrollee about Enrollment, the scope of services, and cost-sharing, Contractor shall provide information applicable to that Enrollee’s eligibility category. The Contractor shall ensure that the informational materials disseminated to all MI Salud Enrollees accurately identify differences among the categories of Eligible Persons.
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6.1.6
|
The Contractor shall provide Enrollees with at least thirty (30) Calendar Days written notice of any significant change in policies concerning Enrollees’ Disenrollment rights (see Section 5.4.3 of this Contract), right to change PMGs or PCPs (see Section 5.3 of this Contract), or any significant change to any of the items listed in Enrollee Rights and Responsibilities (Section 6.5 of this Contract), regardless of whether ASES or the Contractor caused the change to take place. This Section 6.1.6 shall not be construed as giving the Contractor the right to change its policies and procedures related to its services under this Contract without prior written approval from ASES.
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6.2
|
ASES Approval of All Written Materials
|
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6.2.1
|
Except as otherwise provided below, written materials described in this Article 6 must be submitted to ASES for review at least thirty (30) Calendar days before their printing and distribution, as required by Act 194 of August 2000. This requirement applies to:
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|
6.2.1.1
|
The materials described in this Article 6 distributed to all Enrollees, including the Enrollee Handbook;
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|
6.2.1.2
|
Policy letters, coverage policy statements, or other communications about Covered Services under MI Salud distributed to Enrollees; and
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|
6.2.1.3
|
Standard letters and notifications, such as the notice of Enrollment required in Section 5.2.3.2 of this Contract, the notice of Redetermination required in Section 5.2.6.1 of this Contract, and the notice of Disenrollment required in Section 5.4.2 of this Contract.
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6.2.2
|
The Contractor shall provide ASES with advance notice of any changes made to written materials that will be distributed to all Enrollees. Notice shall be provided to ASES at least thirty (30) Calendar Days before the effective date of the change. Within five (5) Business Days of receipt of the materials, ASES will respond to the Contractor’s submission with either an approval of the materials, recommended modifications, or a notification that more review time is required. If the Contractor receives no response from ASES within ten (10) Business Days of ASES’s receipt of the materials, the materials shall be deemed approved. Except as otherwise provided in this Section, the Contractor may distribute the revised written materials only upon written approval of the changes from ASES.
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6.3
|
Requirements for Written Materials
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|
6.3.1
|
The Contractor shall make all written materials available in alternative formats and in a manner that takes into consideration the Enrollee’s special needs, including Enrollees who are visually impaired or have limited reading proficiency. The Contractor shall notify all Enrollees that information is available in alternative formats, and shall instruct them how to access those formats.
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6.3.2
|
Except as provided in Section 6.4 of this Contract (Enrollee Handbook), the Contractor shall make all written information available in Spanish, with a language block in English, explaining (1) that the Enrollee may access an English translation of the information if needed; and (2) that the Contractor will provide oral interpretation services into any language other than Spanish or English, if needed. Such translation or interpretation shall be provided by the Contractor at no cost to the Enrollee. The language block shall comply with 42 CFR 438.10(c)(2).
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6.3.3
|
If oral interpretation services are required in order to explain the Benefits covered under MI Salud to an Enrollee or Potential Enrollee who does not speak either English or Spanish, the Contractor must, at its own cost, make such services available in a third language, in compliance with 42 CFR 438.10(c)(4).
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6.3.4
|
All written materials shall be worded such that they are understandable to a person who reads at the fourth (4
th
) grade level.
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6.3.5
|
Within ninety (90) Calendar Days of a notification from ASES that ASES has identified a prevalent language other than Spanish or English (with “prevalent language” defined as a language that is the primary language of more than five percent (5%) of the population of Puerto Rico), all vital Contractor documents shall be translated into and made available in such language.
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6.4
|
Enrollee Handbook Requirements
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6.4.1
|
The Contractor shall produce at its sole cost, and shall mail to all new Enrollees, an Enrollee Handbook including information on both physical and behavioral health services offered under MI Salud. The Contractor shall collect from the MBHO the information on behavioral health services needed to compile the Enrollee Handbook. The Contractor shall distribute the Handbook either simultaneously with the notice of Enrollment referenced in Section 5.2.3.2 of this Contract or within five (5) Calendar Days of sending the notice of Enrollment via surface mail.
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6.4.2
|
The Contractor shall :
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6.4.2.1
|
As required by 42 CFR 438.10(i), on the later of August 1 or thirty (30) Calendar Days after its approval by ASES, mail to all Enrollees a Handbook supplement that includes information on the following:
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6.4.2.1.1
|
The Contractor’s service area;
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6.4.2.1.2
|
Benefits covered under MI Salud in the Service Regions;
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6.4.2.1.3
|
Any cost-sharing imposed by ASES; and
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6.4.2.1.4
|
To the extent available, quality and performance indicators, including Enrollee satisfaction.
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6.4.3
|
The Contractor shall use the Universal Beneficiary Guide, provided by ASES and included as Attachment 3 to this Contract, as a model for its Handbook; however, the Contractor shall ensure that its Handbook meets all the requirements listed in this Section 6.4.
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6.4.4
|
Pursuant to the requirements set forth in 42 CFR 438.10, the Enrollee Handbook shall include, at a minimum, the following:
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6.4.4.1
|
A table of contents;
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6.4.4.2
|
An explanation of the purpose of the Enrollee ID Card and a warning that transfer of the card to another person constitutes Fraud;
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6.4.4.3
|
Information about the role of the PCP and how to choose a PCP;
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6.4.4.4
|
Information about the PMG, how to choose a PMG, and which Benefits may be accessed through the PMG;
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6.4.4.5
|
Information about the Preferred Provider Network associated with the Enrollee’s PMG, and the benefits of seeking services within the PPN;
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6.4.4.6
|
Information about the circumstances under which Enrollees may change to a different PMG;
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6.4.4.7
|
Information about what to do when family size changes, including the responsibility of new mothers who are Medicaid Eligible to register their newborn with the Puerto Rico Medicaid Program and to apply for Enrollment of the newborn;
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6.4.4.8
|
Appointment procedures;
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6.4.4.9
|
Information on Benefits and Covered Services, including how the scope of Benefits and Covered Services differs between Medicaid- and CHIP Eligible Persons and Other Eligible Persons;
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6.4.4.10
|
An explanation of the integration of physical and behavioral health services under MI Salud, and the availability of behavioral health Providers within the PPN;
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6.4.4.11
|
Information on how to access local resources for Non-Emergency Medical Transportation (NEMT);
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6.4.4.12
|
An explanation of any service limitations or exclusions from coverage;
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6.4.4.13
|
Information on where and how Enrollees may access benefits not available from or not covered by the MI Salud Plan;
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6.4.4.14
|
The Medical Necessity definition used in determining whether services will be covered (see Section 7.2 of this Contract);
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6.4.4.15
|
A description of all pre-certification, Prior Authorization or other requirements for treatments and services;
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6.4.4.16
|
The policy on Referrals for specialty care and for other Covered Services not furnished by the Enrollee’s PCP;
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6.4.4.17
|
Information on how to obtain services when the Enrollee is outside the Contractor’s Service Regions;
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6.4.4.18
|
Information on how to obtain after-hours coverage;
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6.4.4.19
|
An explanation of cost-sharing, including
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|
6.4.4.19.1
|
the differences in cost-sharing responsibilities between Medicaid- and CHIP Eligible Persons and Other Eligible Persons, and
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6.4.4.19.2
|
the cost-sharing responsibilities of Dual Eligible Beneficiaries, as well as the other information for Dual Eligible Beneficiaries listed in Section 6.13 of this Contract;
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6.4.4.20
|
The geographic boundaries of the Service Regions;
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6.4.4.21
|
Notice of all appropriate mailing addresses and telephone numbers to be utilized by Enrollees seeking information or authorization, including the Contractor’s toll-free telephone line and Web site address;
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6.4.4.22
|
A description of Utilization Management policies and procedures used by the Contractor;
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|
6.4.4.23
|
A description of Enrollee rights and responsibilities as described in Section 6.5 of this Contract;
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6.4.4.24
|
The policies and procedures for Disenrollment, including when Disenrollment may be requested without Enrollee consent by the Contractor and information about Enrollee’s right to request Disenrollment, and including notice of the fact that the Enrollee will lose access to services under MI Salud if he or she chooses to disenroll;
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6.4.4.25
|
Information on Advance Directives, including the right of Enrollees to file directly with ASES or with the Puerto Rico Office of the Patient Advocate, complaints concerning Advance Directive requirements listed in Section 7.10 of this Contract;
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6.4.4.26
|
A statement that additional information, including the Provider guidelines and information on the structure and operation of the MI Salud Plan and the Physician Incentive Plan, shall be made available to Enrollees upon request;
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6.4.4.27
|
Information on the extent to which, and how, after-hours and emergency coverage are provided, including the following:
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|
6.4.4.27.1
|
What constitutes an Emergency Medical Condition;
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6.4.4.27.2
|
The fact that Prior Authorization is not required for Emergency Services;
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6.4.4.27.3
|
Notice that
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6.4.4.27.3.1
|
For Medicaid and CHIP Eligible Persons,
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|
6.4.4.27.3.1.1
|
No Co-Payments shall be charged for the treatment of an Emergency Medical Condition;
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6.4.4.27.3.1.2
|
No Co-Payments shall be charged for children twenty-one years of age and under except those who are under the public employee’s coverage;
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|
6.4.4.27.3.1.3
|
No Co-Payments will be charged for Indians; and
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|
6.4.4.27.3.1.4
|
Co-Payments apply to emergency room services outside the Enrollee’s PPN to treat a condition that does not meet the definition of Emergency Medical Condition set forth in this Contract, but by using the Tele MI Salud service (see Section 6.8 of this Contract), the Enrollee may avoid a Co-Payment for such services; and
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6.4.4.27.3.2
|
For Other Eligible Persons, Co-Payments apply to Emergency Services outside the Enrollee’s PPN, but the Enrollee may avoid a Co-Payment by using the Tele MI Salud service (see Section 6.8 of this Contract).
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6.4.4.27.4
|
The process and procedures for obtaining Emergency Services, including the use of the 911 telephone systems or its local equivalent;
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6.4.4.27.5
|
The scope of Post-Stabilization Services offered under the Plan;
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|
6.4.4.27.6
|
The locations of emergency rooms and other locations at which Providers and hospitals furnish Emergency Services and Post-Stabilization Services covered herein; and
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6.4.4.27.7
|
The fact that an Enrollee has a right to use any hospital or other setting for Emergency Services;
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|
6.4.4.28
|
An explanation of the Redetermination process, including
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|
6.4.4.28.1
|
Disenrollment as a consequence of a Negative Redetermination Decision, and
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6.4.4.28.2
|
The Re-Enrollment period that follows a new Certification; and
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6.4.4.29
|
Information on the Contractor’s Grievance Systems policies and procedures, as described in Article 14 of this Contract. This description must include the following:
|
|
6.4.4.29.1
|
The right to file a Grievance and Appeal with the Contractor;
|
|
6.4.4.29.2
|
The requirements and timeframes for filing a Grievance or Appeal with the Contractor;
|
|
6.4.4.29.3
|
The availability of assistance in filing a Grievance or Appeal with the Contractor;
|
|
6.4.4.29.4
|
The toll-free numbers that the Enrollee can use to file a Grievance or an Appeal with the Contractor by phone;
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|
6.4.4.29.5
|
The right to an Administrative Law Hearing, the method for obtaining a hearing, and the rules that govern representation at the hearing;
|
|
6.4.4.29.6
|
Notice that if the Enrollee files an Appeal or a request for an Administrative Law Hearing and requests continuation of services, the Enrollee may be required to pay the cost of services furnished while the Appeal is pending, if the final decision is adverse to the Enrollee;
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6.4.4.29.7
|
Any Appeal rights that Puerto Rico chooses to make available to Providers to challenge the failure of the Contractor to cover a service;
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|
6.4.4.29.8
|
Instructions on how an Enrollee can report suspected Fraud on the part of a Provider, and protections that are available for whistleblowers; and
|
|
6.4.4.29.9
|
Information on the family planning services provided by the Puerto Rico Health Department.
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|
6.4.5
|
The Enrollee Handbook shall be submitted to ASES for review and prior written approval. Submission of the Handbook by the Contractor shall be in accordance with the timeframes specified in Attachment 12 to this Contract (Initial Deliverable Due Dates).
|
|
6.4.6
|
The Contractor shall be responsible for producing the Enrollee Handbook in both English and Spanish.
|
6.5
|
Enrollee Rights and Responsibilities
|
|
6.5.1
|
Receive information pursuant to 42 CFR 438.10;
|
|
6.5.2
|
Be treated with respect and with due consideration for the Enrollee’s dignity and privacy;
|
|
6.5.3
|
Have all records and medical and personal information remain confidential, except to the extent it may be or must be disclosed by law.
|
|
6.5.4
|
Receive information on available treatment options and alternatives, presented in a manner appropriate to the Enrollee’s condition and ability to understand;
|
|
6.5.5
|
Participate in decisions regarding his or her health care, including the right to refuse treatment;
|
|
6.5.6
|
Be free from any form of restraint or seclusion as a means of coercion, discipline, convenience or retaliation, as specified in 42 CFR 482.13(e) and other federal regulations on the use of restraints and seclusion;
|
|
6.5.7
|
Request and receive a copy of his or her Medical Records pursuant to 45 CFR Parts 160 and 164, subparts A and E, in hard copy or electronic format, and request to amend or correct the record, as specified in 45 CFR 164.524 and 164.526, respectively;
|
|
6.5.8
|
Be furnished health care services in accordance with 42 CFR 438.206 through 438.210;
|
|
6.5.9
|
Freely exercise his or her rights, including those related to filing a Grievance or Appeal, and that the exercise of these rights will not adversely affect the way the Enrollee is treated;
|
|
6.5.10
|
Not be held liable for the Contractor’s debts in the event of insolvency; not be held liable for the Covered Services provided to the Enrollee for which ASES does not pay the Contractor; not be held liable for Covered Services provided to the Enrollee for which ASES or the MI Salud Plan does not pay the Provider that furnishes the services; and not be held liable for payments of Covered Services furnished under a contract, Referral, or other arrangement to the extent that those payments are in excess of amount the Enrollee would owe if the Provider provided the services directly; and
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|
6.5.11
|
Only be responsible for cost-sharing in accordance with 42 CFR 447.50 through 42 CFR 447.59.
|
6.6
|
P
rovider Directory
|
|
6.6.1
|
The Contractor shall produce and shall mail to all new Enrollees a Provider Directory that includes information on both physical and behavioral health service Providers under MI Salud. The Contractor shall collect from the MBHO the information on behavioral health Providers needed in order to compile the Provider Directory. The Contractor shall distribute the Provider Directory by delivering it at the time of Certification in person, or, if this is impractical, by sending it via surface mail, within five (5) Calendar Days of sending the notice of Enrollment referenced in Section 5.2.3.2 of this Contract.
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|
6.6.2
|
The Contractor shall produce and distribute annual updates of the Provider Directory to all Enrollees.
|
|
6.6.3
|
The Contractor shall make the Provider Directory available on its Web site.
|
|
6.6.4
|
The Provider Directory shall include names, locations, office hours, and telephone numbers of current Network Providers. This includes, at a minimum, information, sorted by Service Region, on PCPs, specialists, dentists, FQHCs and RHCs, behavioral health and substance abuse Providers affiliated with the MBHO in each Service Region, and hospitals. The Provider Directory shall also identify providers that are not accepting new patients.
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|
6.6.5
|
The Provider Directory shall group Providers according to the PMG Preferred Provider Network with which they are affiliated.
|
|
6.6.6
|
The Contractor shall submit the Provider Directory to ASES for review and prior approval in the timeframe specified in Attachment 12 to this Contract.
|
|
6.6.7
|
The Contractor shall update and amend the Provider Directory on its Web site within five (5) Business Days of any changes.
|
|
6.6.8
|
On a monthly basis, the Contractor shall submit to ASES any changes and edits to the Provider Directory, including any changes supplied to the Contractor by the MBHO. Such changes shall be submitted electronically in the format specified by ASES.
|
6.7
|
Enrollee Identification (ID) Card
|
|
6.7.1
|
The Contractor shall furnish to all new Enrollees an Enrollee ID Card. The Id card shall be made of durable plastic material and will be sent to the Enrollee via surface mail within two (2) Calendar Days of sending the Auto-Enrollment notification with the assignment of the PMG and the PCP
|
|
6.7.2
|
The Enrollee ID Card must, at a minimum, include the following information:
|
|
6.7.2.1
|
The “MI Salud” logo;
|
|
6.7.2.2
|
The Enrollee’s name;
|
|
6.7.2.3
|
A designation of the Enrollee as a Medicaid Eligible, CHIP Eligible, or Other Eligible Person;
|
|
6.7.2.4
|
The Enrollee’s Medicaid identification number, or CHIP identification number;
|
|
6.7.2.5
|
The Enrollee’s Plan group number;
|
|
6.7.2.6
|
If the Enrollee is eligible for MI Salud as a Dependent, the Enrollee’s relationship to the principal Enrollee;
|
|
6.7.2.7
|
The Effective Date of Enrollment in MI Salud;
|
|
6.7.2.8
|
The master patient index;
|
|
6.7.2.9
|
The applicable Co-Payment levels for various services outside the Enrollee’s PPN, and for children of public employees enrolled in MI Salud classified as coverage 400, and the assurance that no Co-Payment will be charged for the treatment of an Emergency Medical Condition for a Medicaid Eligible Person and for CHIP children twenty-one (21) years of age or under, no Co-Payments will be charged under any circumstances.
|
|
6.7.2.10
|
The PCP’s name and the PMG’s number;
|
|
6.7.2.11
|
The name and telephone number(s) of the Contractor;
|
|
6.7.2.12
|
The twenty-four (24) hour, seven (7) day a week toll-free Tele MI Salud Medical Advice Service phone number;
|
|
6.7.2.13
|
A notice that the Enrollee ID Card may under no circumstances be used by a person other than the identified Enrollee; and
|
|
6.7.2.14
|
Instructions for emergencies.
|
|
6.7.3
|
The Contractor shall reissue the Enrollee ID Card in the following situations and timeframes:
|
|
6.7.3.1
|
within ten (10) Calendar Days of notice if an Enrollee reports a lost, stolen or damaged ID Card and requests a replacement;
|
|
6.7.3.2
|
within ten (10) Calendar Days of notice if an Enrollee reports a name change;
|
|
6.7.3.3
|
within twenty (20) Calendar Days of the effective date of a change of PMG or change or addition of PCP, as provided in Section 5.3.2 of this Contract.
|
|
6.7.4
|
[Deleted. Intentionally left blank]
|
|
6.7.5
|
The Contractor shall submit a front and back sample Enrollee ID Card to ASES for review and approval according to the timeframe specified in Attachment 12 to this Contract. Any subsequent changes to Enrollee ID Card must be previously approved in writing by ASES.
|
|
6.7.6
|
The Contractor must require an Enrollee to surrender his or her ID Card in each of the following events:
|
|
6.7.6.1
|
the Enrollee is disenrolled;
|
|
6.7.6.2
|
the Enrollee requests a change to his or her PCP or PMG, and is therefore issued a new Enrollee ID Card; or
|
|
6.7.6.3
|
the Enrollee requests a new ID Card because his or her existing card is damaged.
|
|
6.7.7
|
In the event ASES requires that the Contractor issue new Enrollee ID Cards to all or part of the Enrollee population as a result of a change in the Enrollees’ MBHO or PBM at any time during the Contract Term, ASES shall cover all costs related to the production and delivery of such cards.
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6.8
|
T
ele MI Salud(Toll Free Telephone Service)
|
|
6.8.1
|
The Contractor shall operate a toll-free telephone number, “Tele MI Salud,” equipped with caller identification and automatic call distribution equipment capable of handling the expected volume of calls. Tele MI SaludMI Salud shall have two components:
|
|
6.8.1.1
|
Subject to any applicable privacy laws and regulations, an Information Service to respond to questions, concerns, inquiries, and complaints regarding MI Salud from the Enrollee or the Enrollee’s family or the Enrollee’s representative, or the Provider, and its employees or in representation of an Enrollee; and MI Salud
|
|
6.8.1.2
|
A Medical Advice Service to advise Enrollees about how to resolve medical or behavioral health concerns.
|
|
6.8.2
|
The Contractor shall establish, operate, monitor and support an automated call distribution system for Tele MI Salud that supports, at a minimum:
|
|
6.8.2.1
|
Capacity to handle the call volume;
|
|
6.8.2.2
|
A daily analysis of the quantity, length, and types of calls received;
|
|
6.8.2.3
|
A daily analysis of the amount of time it takes to answer the call, Blocked Calls, and Abandoned Calls;
|
|
6.8.2.4
|
The ability to measure average waiting time; and
|
|
6.8.2.5
|
The ability to monitor calls from a location by a third party, including ASES.
|
|
6.8.3
|
Hours of Operation.
Each service shall be made available as follows:
|
|
6.8.3.1
|
The Information Service shall be fully staffed between the hours of 7:00 a.m. and 7:00 p.m., Monday through Friday, excluding Puerto Rico holidays. The Contractor shall have an automated system available between the hours of 7:00 p.m. and 7:00 a.m. Puerto Rico time Monday through Friday and at all hours on weekends and holidays. This automated system must provide callers with operating instructions on what to do in case of an emergency and shall include, at a minimum, a voice mailbox for callers to leave messages. The Contractor shall ensure that the voice mailbox has the required capacity to receive all messages. A Contractor’s representative shall reply to one hundred percent (100%) of messages by the next Business Day.
|
|
6.8.3.2
|
The Medical Advice Service shall be fully staffed and available to Enrollees twenty-four (24) hours per day, seven (7) days per week.
|
|
6.8.4
|
Staffing
|
|
6.8.4.1
|
The Contractor shall be responsible for the required staffing of Tele MI Salud with individuals who are able to communicate effectively with MI Salud Enrollees.
|
|
6.8.4.2
|
The Contractor shall make key staff responsible for operating Tele MI Salud available to meet with ASES staff on a regular basis, as requested by ASES, to review reports and all other obligations under the Contract relating to Tele MI Salud.
|
|
6.8.4.3
|
The Contractor shall hire and train adequate staff by the Implementation Date of the Contract. The training program shall include, but is not limited to, systems, policies and procedures, and telephone scripts.
|
|
6.8.4.4
|
Subject to any applicable privacy laws and regulations, for the Information Service, the Contractor shall ensure that call center attendants have the necessary training to respond to questions, concerns, inquiries, and complaints from Enrollee, the Enrollee’s family, or the Enrollee’s representative, or the Provider, itself and its employees, or in representation of an Enrollee, relating to this Contract, including but not limited to Covered Services, Grievances and Appeals, the Provider Network, Enrollment and Disenrollment, and issues related to the payments to Providers.
|
|
6.8.4.5
|
For the Medical Advice Service, the Contractor shall ensure that call center attendants are registered nurses with the necessary training to advise Enrollees about appropriate steps they should take to resolve a medical or behavioral health complaint or concern.
|
|
6.8.4.6
|
The Contractor shall ensure that Tele MI Salud call center staff are trained to identify behavioral health concerns and, where appropriate, to transfer Enrollee callers to the MBHO’s Call Center for assistance. Tele MI Salud shall be equipped with the capacity to effect a “warm transfer” to the MBHO’s Call Center for behavioral health advice.
|
|
6.8.4.7
|
The Contractor shall ensure that Tele MI Salud call center staff is trained to identify situations in which an Enrollee may need services that are offered through the Puerto Rico Health Department rather than through MI Salud, and Tele MI Salud staff shall provide the Enrollee with information on where to access these services.
|
|
6.8.4.8
|
The Contractor shall ensure that Tele MI Salud call center staff is trained to provide to Medicaid and CHIP Eligible Enrollees information on how to access any local NEMT resources, to enable an Enrollee without available transportation to receive Medically Necessary services.
|
|
6.8.4.9
|
The Contractor shall ensure that Tele MI Salud call center staff are trained to process and fulfill requests by Enrollees to receive, by surface mail, the Enrollee Handbook, the Provider Directory, or the Provider guidelines. The Contractor shall fulfill such requests by mailing the requested document within five (5) Business Days of the request.
|
|
6.8.5
|
The Contractor may provide the Information Service and the Medical Advice Service as separate phone lines with a “warm transfer” capability, or as separate dialing options within one phone line. “Warm transfer” refers to the process of an agent connecting a caller to a third-party contact. Once the third-party contact has answered, the agent introduces himself to the contact and provides the caller’s necessary information. The agent stays on the line to confirm that the third-party contact and the caller have connected before the agent disconnects.
|
|
6.8.6
|
The Contractor shall have the capability of making out-bound calls.
|
|
6.8.7
|
Tele MI Salud shall be equipped to handle calls in Spanish and English, as well as, through a telecommunication device for the deaf (TDD), calls from Enrollees who are hearing-impaired. For callers who do not speak either English or Spanish, the Contractor shall provide interpreter services free of charge to Enrollees. The Contractor shall not permit Enrollees’ family members, especially minor children, or friends to provide oral interpreter services, unless specifically requested by the Enrollee.
|
|
6.8.8
|
The Contractor shall (i) record calls on a random basis following its standard call center protocols, and (ii) document all calls, identifying the date and time, the type of call, the reason for the call and the resolution of the call.
|
|
6.8.9
|
The Contractor shall generate a call identification number for each phone call made by an Enrollee to the Medical Advice Service. Enrollees who use this service to seek advice on their health condition before visiting the emergency room will not be responsible for any Co-Payment otherwise imposed for emergency room visits (as provided under Section 7.11.4 of this Contract) outside the Enrollee’s PPN, provided that the Enrollee presents his or her Tele MI Salud call identification number at the emergency room. No Co-Payment shall be imposed on a Medicaid or CHIP Eligible Enrollee for the treatment of an Emergency Medical Condition (regardless of whether the Enrollee uses the Medical Advice Service). The Medical Advice Service does not apply to services outside of Puerto Rico.
|
|
6.8.10
|
The Contractor shall develop Tele MI Salud policies and procedures, including staffing, training, hours of operation, access and response standards, transfers/referrals, monitoring of calls via recording and other means, and compliance with other performance standards.
|
|
6.8.11
|
The Contractor shall develop Tele MI Salud Quality Criteria and Protocols. These protocols shall, at a minimum,
|
|
6.8.11.1
|
Measure and monitor the accuracy of responses and phone etiquette in Tele MI Salud (including through recording of phone calls) and take corrective action as necessary to ensure the accuracy of responses and appropriate phone etiquette by staff;
|
|
6.8.11.2
|
Provide for quality calibration sessions between the Contractor’s staff and ASES;
|
|
6.8.11.3
|
Require that, on a monthly basis, the Average Speed of Answer is at least eighty percent (80%) of calls answered within thirty (30) seconds;
|
|
6.8.11.4
|
Require that, on a monthly basis, the Blocked Call rate does not exceed three percent (3%) of all calls from or relating to Enrollees or Potential Enrollees; and
|
|
6.8.11.5
|
Require that, on a monthly basis, the rate of Abandoned Calls does not exceed five percent (5%) of all calls from or relating to Enrollees or Potential Enrollees.
|
|
6.8.12
|
The Contractor must develop and implement a Tele MI Salud outreach program to educate Enrollees about the Tele MI Salud service and to encourage its use (the “Tele MI Salud Outreach Program”). The Tele MI Salud Outreach Program shall include, at a minimum, the following components:
|
|
6.8.12.1
|
A section on Tele MI Salud in the Enrollee Handbook;
|
|
6.8.12.2
|
Contact information for Tele MI Salud on the Enrollee ID Card and on the Contractor’s Web site; and
|
|
6.8.12.3
|
Informational flyers on Tele MI Salud to be placed in the offices of the Contractor and the Network Providers.
|
|
6.8.13
|
The Contractor shall prepare scripts addressing the questions expected to arise most often for both the Information Service and the Medical Advice Service. The Contractor shall submit these scripts to ASES for review and approval according to the timeframe specified in Attachment 12 to this Contract. It is the responsibility of the Contractor to maintain and update these scripts and to ensure that they are developed at the fourth (4
th
) grade reading level. The Contractor shall submit revisions to the script to ASES for approval prior to use, pursuant to Section 6.2 of this Contract.
|
|
6.8.14
|
The Contractor shall submit the following written materials referred to in this Section 6.8 to ASES for review and approval according to the timeframe specified in Attachment 12 to this Contract and any subsequent changes to the following must be previously approved in writing by ASES, which approval shall not be unreasonably withheld, conditioned or delayed:
|
|
6.8.14.1
|
Tele MI Salud policies and procedures;
|
|
6.8.14.2
|
Tele MI Salud quality criteria and protocols;
|
|
6.8.14.3
|
Tele MI Salud Outreach Program; and
|
|
6.8.14.4
|
Training materials for Tele MI Salud call center employees.
|
6.9
|
I
nternet Presence / Web Site
|
|
6.9.1
|
The Contractor shall provide on its Web site general and up-to-date information about MI Salud and about the MI Salud Plan, including the Provider Network, customer services, Tele MI Salud, and its Grievance System. The Enrollee Handbook and the Provider Directory shall be available on the Web site.
|
|
6.9.2
|
The Contractor shall maintain an Enrollee portal that allows Enrollees to access a searchable Provider Directory that shall be updated within five (5) Business Days to reflect any change to the Provider Network.
|
|
6.9.3
|
The Web site must have the capability for Enrollees to submit questions and comments to the Contractor and receive responses. The Contractor shall reply to Enrollee questions within two (2) Business Days.
|
|
6.9.4
|
The Web site must comply with the marketing policies and procedures and with requirements for written materials described in Sections 6.2 and 6.3 of this Contract and must be consistent with applicable Puerto Rico and federal laws.
|
|
6.9.5
|
The Contractor shall submit Web site screenshots to ASES for review and approval of information on the website relating to the MI Salud Program according to the timeframe specified in Attachment 12 to this Contract. Any subsequent changes to Contractor’s Web site relating to the MI Salud Program must be previously approved in writing by ASES, which approval shall not be unreasonably withheld, conditioned or delayed.
|
|
6.9.6
|
The Contractor’s Web site shall provide secured online access to the Enrollee’s historical and current information.
|
|
6.9.7
|
The Contractor’s Web site shall prominently feature a link to Web site of ASES,
www.asespr.org
.
|
6.10
|
Cultural C
ompetency
|
|
6.10.1
|
In accordance with 42 CFR 438.206, the Contractor shall have a comprehensive written cultural competency plan describing how the Contractor will ensure that services are provided in a culturally competent manner to all Enrollees (the “Cultural Competency Plan”). The Cultural Competency Plan must describe how the Providers, individuals and systems within the Contractor’s Plan will effectively provide services to people of all cultures, races, ethnic backgrounds and religions in a manner that recognizes, values, affirms and respects the worth of the individual Enrollees and protects and preserves the dignity of each.
|
|
6.10.2
|
The Contractor shall submit the Cultural Competency Plan to ASES for review and approval according to the timeframe specified in Attachment 12 to this Contract. Any subsequent changes to the Cultural Competency Plan must be previously approved in writing by ASES.
|
|
6.10.3
|
The Contractor may distribute a summary of the Cultural Competency Plan, rather than the entire document, to Providers if the summary includes information on how the Provider may access the full Cultural Competency Plan on the Contractor’s Web site. This summary shall also detail how the Provider can request a hard copy from the Contractor at no charge to the Provider.
|
6.11
|
Interpreter
Services
|
|
6.11.1
|
The Contractor shall provide oral interpreter services to any Enrollee who speaks any language other than English or Spanish as his or her primary language, regardless of whether the Enrollee speaks a language that meets the threshold of a Prevalent Non-English Language. The Contractor is required to notify its Enrollees of the availability of oral interpretation services and to inform them of how to access oral interpretation services. There shall be no charge to an Enrollee for interpreter services.
|
6.12
|
Enrollment Outreach for the Homeless Population
|
6.13
|
Special Enrollee Information Requirements for Dual Eligible Beneficiaries
|
|
6.13.1
|
That the Dual Eligible Beneficiary is eligible for services under MI Salud with the limits stated in Section 7.12 of this Contract;
|
|
6.13.2
|
That the MI Salud Plan will cover Medicare Part B deductibles and co-insurance, but not Medicare Part A deductibles;
|
|
6.13.3
|
That the Dual Eligible Beneficiary may not be simultaneously enrolled in MI Salud and in a Medicare Platino plan, for the reason that the Platino plan already includes MI Salud Benefits; and
|
|
6.13.4
|
That as an Enrollee in the Plan, the Dual Eligible Beneficiary may access Covered Services only through the PMG, not through the Medicare provider list.
|
6.14
|
Marketing
|
|
6.14.1
|
Prohibited Marketing Activities
. The Contractor is prohibited from engaging in the following activities:
|
|
6.14.1.1
|
Directly or indirectly engaging in door-to-door, telephone, or other Cold-Call Marketing activities to Enrollees or Eligible Individuals;
|
|
6.14.1.2
|
Offering any favors, inducements or gifts, promotions, or other insurance products that are designed to induce Enrollment in the MI Salud Plan;
|
|
6.14.1.3
|
Distributing plans and materials that contain statements that ASES determines are inaccurate, false, or misleading. Statements considered false or misleading include, but are not limited to, any assertion or statement (whether written or oral) that the MI Salud Plan is endorsed by the federal government or Commonwealth, or similar entity; and
|
|
6.14.1.4
|
Distributing materials that, according to ASES, mislead or falsely describe the Contractor’s Provider network, the participation or availability of Network Providers, the qualifications and skills of Network Providers (including their bilingual skills); or the hours and location of network services.
|
|
6.14.2
|
Allowable Marketing Activities
. The Contractor shall be permitted to perform the following Marketing activities:
|
|
6.14.2.1
|
Distribute general information through mass media (i.e. newspapers, magazines and other periodicals, radio, television, the Internet, public transportation advertising, and other media outlets);
|
|
6.14.2.2
|
Make telephone calls, mailings and home visits only to Enrollees currently enrolled in the MI Salud Plan, for the sole purpose of educating them about services offered by or available through the Contractor;
|
|
6.14.2.3
|
Distribute brochures and display posters at Provider offices that inform patients that the Provider is part of MI Salud Provider Network; and
|
|
6.14.2.4
|
Attend activities that benefit the entire community, such as health fairs or other health education and promotion activities.
|
|
6.14.3
|
If the Contractor performs an allowable activity in a Service Region, the Contractor shall conduct that activity in all other Service Regions covered by this Contract.
|
|
6.14.4
|
All Marketing Materials shall be in compliance with the information requirements in 42 CFR 438.10.
|
|
6.14.5
|
ASES Approval of Marketing Materials
|
|
6.14.5.1
|
The Contractor shall submit a detailed description of its Marketing Plan and copies of all Marketing Materials (written and oral) that it or its Subcontractors plan to distribute to ASES for review and approval according to the timeframe specified in Attachment 12 to this Contract. This requirement includes, but is not limited to posters, brochures, Web sites, and any materials that contain statements regarding the benefit package and Provider network-related materials. Neither the Contractor nor its Subcontractors shall distribute any Marketing Materials without the prior written approval from ASES pursuant to Section 6.2.
|
|
6.14.5.2
|
The Contractor shall submit any changes to previously approved marketing materials and receive the approval from ASES of the changes before distribution pursuant to Section 6.2.
|
|
6.14.5.3
|
The Advisory Committee of the Puerto Rico Medicaid Program, which advises the Puerto Rico Medicaid Program and ASES about government health programs, will assist ASES in the evaluation and review of any marketing materials submitted by the Contractor for approval.
|
|
6.14.6
|
Provider Marketing Materials
|
|
6.14.6.1
|
The Contractor is responsible for ensuring that not only its Marketing activities, but also the marketing activities of its Subcontractors and Providers, meet the requirements of this Section 6.14.
|
|
6.14.6.2
|
The Contractor shall collect from its Providers any Marketing Materials they intend to distribute and submit these to ASES for review and approval prior to distribution.
|
|
6.14.6.3
|
The Contractor shall provide for equitable distribution of all Marketing Materials without bias toward or against any group.
|
|
6.14.7
|
The Parties acknowledge and agree that nothing herein shall require the Contractor to engage in the Marketing of the MI Salud Program to: (a) Other Eligible Persons who are public employees or pensioners as described in Section 1.4.1.3.2 of this Contract; or (b) small or medium businesses located in the Service Regions. The Parties further agree that nothing herein is intended to limit the Contractor’s right to market its other insurance or managed care products to Other Eligible Persons who are public employees or pensioners as described in Section 1.4.1.3.2 of this Contract or any other Eligible Person.
|
|
6.14.8
|
Assistance with Network Provider EHR Systems
|
|
6.14.8.1
|
The Contractor shall assist the PCPs and PPN physician specialists, upon their request, in the acquisition and installation of such an appropriate EHR system, at its expense, consisting of the hardware, software and related materials specified in Attachment 15. Any such EHR system, whether maintained as a complete or component system, must be ONC-ATCBs certified, and shall meet the specifications set forth in Attachment 15.
|
|
6.14.8.2
|
The Contractor shall ensure that all the PCPs and PPN physician specialists shall have an operational EHR system in place on or before December 31, 2013 or such later date as set forth in his/her Provider Contract.
|
|
6.14.8.3
|
The Contractor shall also provide each such Provider with information on (i) the benefits of the EHR system and (ii) the costs of maintaining the EHR system.
|
ARTICLE 7
|
COVERED SERVICES AND BENEFITS
|
7.1
|
Requirement to Make Available Covered Services
|
|
7.1.1
|
The Contractor shall, at a minimum, make available through its Network Providers Covered Services, and other Benefits set forth in this Article, as of the Effective Date of Enrollment (including the period specified in Section 4.4.1.2 of this Contract) pursuant to the program requirements of MI Salud, and the Puerto Rico Medicaid State Plan and CHIP Plan. The Contractor may not impose any other exclusions, limitations, or restrictions, and may not arbitrarily deny or reduce the amount, duration or scope of a required service solely because of the diagnosis, type of illness, or condition.
|
|
7.1.1.1
|
In accordance with Section 2702 of the PPACA, the Contractor must have mechanisms in place to prevent payment for the following Provider preventable conditions:
|
|
7.1.1.1.1
|
All hospital acquired conditions as identified by Medicare other than deep vein thrombosis (DVT)/Pulmonary Embolism (PE) following total knee replacement or hip replacement surgery in pediatric and obstetric patients.
|
|
7.1.1.1.2
|
Wrong surgical or other invasive procedure performed on a patient; surgical or other invasive procedure performed on the wrong body part; surgical or other invasive procedure performed on the wrong patient.
|
|
7.1.2
|
The Contractor may not deny Covered Services based on pre-existing conditions, individual’s genetic information, or waiting periods.
|
|
7.1.3
|
The Contractor shall not be required to pay a Claim for a service that would otherwise be a Covered Service, but for the fact that the recipient of the service is not an Eligible Person.
|
|
7.1.4
|
The Contractor shall not be required to pay a Claim for a service already provided, which would be a Covered Service but for the fact that:
|
|
7.1.4.1
|
The Enrollee paid the Provider for the service (except when, in an extenuating circumstance, a Medicaid or CHIP Eligible Enrollee incurs out-of-pocket expenses for Emergency Services provided in the United States; these expenses shall be reimbursed under MI Salud); or
|
|
7.1.4.2
|
The service was provided by a person or entity that does not meet the definition of a Network Provider (with the exception of Medical Emergencies and cases where the service was Prior Authorized by the Contractor).
|
|
7.1.5
|
Notwithstanding the provisions of this Section 7.1, the Contractor shall comply with Section 9.7 of this Contract.
|
7.2
|
Medical Necessity
|
7.2.1
|
Appropriate and consistent with the diagnosis of the treating Provider and the omission of which could adversely affect the eligible Enrollee’s medical condition;
|
|
7.2.2
|
Compatible with the standards of acceptable medical practice in the community;
|
|
7.2.3
|
Provided in a safe, appropriate, and cost-effective setting given the nature of the diagnosis and the severity of the symptoms;
|
|
7.2.4
|
Not provided solely for the convenience of the Enrollee or the convenience of the Provider; and
|
|
7.2.5
|
Not primarily custodial care (for example, foster care).
|
7.3
|
Experimental or Cosmetic Procedures
|
7.4
|
Covered Services and Administrative Services
|
|
7.4.1
|
Benefits under MI Salud are comprised of four categories: (1) Basic Coverage, (2) Dental Services, (3) Special Coverage, and (4) Administrative Services. The scope of items (1) – (3) is described in Section 7.5 of this Contract.
|
7.5
|
Basic Coverage
|
|
7.5.1
|
Basic Coverage is available to all MI Salud Enrollees, except as provided in the table below. Basic Coverage includes the following categories:
|
BASIC COVERAGE SERVICES
|
MI SALUD ELIGIBILITY
GROUPS COVERED
|
Preventive Services
|
All
|
Diagnostic Test Services
|
All
|
Outpatient Rehabilitation Services
|
All
|
Medical and Surgical Services
|
All
|
Emergency Transportation Services
|
All
|
Maternity and Pre-Natal Services
|
All
|
Emergency Services
|
All (Services outside Puerto Rico available only for Medicaid and CHIP Eligible Persons)
|
Hospitalization Services
|
All
|
Behavioral Health Services
|
All (Note: Services provided by MBHO; not covered under this Contract.)
|
Pharmacy Services
|
All (Note: Claims processing and adjudication Services provided by PBM; not covered under this Contract.)
|
|
7.5.2
|
Exclusions from Basic Coverage
|
|
7.5.2.1
|
The following services are excluded from all Basic Coverage. In addition, exclusions specific to each category of Covered Services are noted in subsections 7.5.3 – 7.5.12 below.
|
|
7.5.2.1.1
|
Expenses for personal comfort material or services, such as, telephone, television, toiletries;
|
|
7.5.2.1.2
|
Services rendered by close family relatives (parents, children, siblings, grandparents, grandchildren, spouses);
|
|
7.5.2.1.3
|
Weight control treatment (obesity or weight gain) for aesthetic reasons, provided, however, that procedures determined Medically Necessary to address morbid obesity shall not be excluded;
|
|
7.5.2.1.4
|
Sports medicine, music therapy, and natural medicine;
|
|
7.5.2.1.5
|
Services, diagnostic testing or treatment ordered or rendered by naturopaths, naturists, chiropractors, iridologists, or osteopaths;
|
|
7.5.2.1.6
|
Health certificates, except as provided in Section 7.6.3.2.10 of this Contract (Preventive Services);
|
|
7.5.2.1.7
|
Epidural anesthesia services;
|
|
7.5.2.1.8
|
Chronic pain treatment, if it is determined that the pain has a psychological or psychosomatic origin;
|
|
7.5.2.1.9
|
Smoking cessation treatment, except as provided in Section
|
|
7.5.8.3.7 of this Contract for pregnant women (smoking cessation in general is covered by the MBHO);
|
|
7.5.2.1.10
|
Educational tests or services;
|
|
7.5.2.1.11
|
Peritoneal dialysis or hemodialysis services (covered under Special Coverage, not Basic Coverage);
|
|
7.5.2.1.12
|
Hospice care;
|
|
7.5.2.1.13
|
Services received outside the territorial limits of Puerto Rico, except as provided in Sections 7.5.7.10 (Emergency Transportation) and 7.5.9.3 (Emergency Services) of this Contract;
|
|
7.5.2.1.14
|
Expenses incurred for the treatment of conditions resulting from services not covered under MI Salud;
|
|
7.5.2.1.15
|
Judicially ordered evaluations for legal purposes;
|
|
7.5.2.1.16
|
Psychological, psychometric and psychiatric tests and evaluations to obtain employment or insurance, or for purposes of litigation;
|
|
7.5.2.1.17
|
Travel expenses, even when ordered by the primary care physician;
|
|
7.5.2.1.18
|
Eyeglasses, contact lenses and hearing aids;
|
|
7.5.2.1.19
|
Acupuncture services;
|
|
7.5.2.1.20
|
Rent or purchase of durable medical equipment, wheelchair or any other transportation method for the handicapped, either manual or electric, and any expense for the repair or alteration of said equipment, except when the patient’s life depends on this service; and
|
|
7.5.2.1.21
|
Sex change procedures.
|
|
7.5.3
|
Preventive Services
|
|
7.5.3.1
|
Healthy Child Care.
The Contractor shall make available through its Network Providers the following Preventive Services under the Healthy Child Care Program, which serves Enrollees under age two:
|
|
7.5.3.1.1
|
An annual comprehensive evaluation (1) by a certified health professional, which complements other services for children and young adults provided pursuant to the periodicity scheme of the American Academy of Pediatrics; and
|
|
7.5.3.1.2
|
Other services, as needed, during the first two years of the child’s life.
|
|
7.5.3.2
|
Other Preventive Services.
The following are required Preventive Services for all MI Salud Enrollees:
|
|
7.5.3.2.1
|
Vaccines (the vaccines themselves are provided and paid for by the Puerto Rico Health Department; the Contractor shall cover the administration of the vaccines);
|
|
7.5.3.2.2
|
Eye exam;
|
|
7.5.3.2.3
|
Hearing exam, including hearing screening for newborns;
|
|
7.5.3.2.4
|
Evaluation and nutritional screening;
|
|
7.5.3.2.5
|
Medically Necessary laboratory exams and diagnostic tests, appropriate to the Enrollee’s age, sex, and health condition, including, but not limited to:
|
|
7.5.3.2.5.1
|
Prostate and gynecological cancer screening according to accepted medical practice, including Pap smears (for Enrollees over age 18), mammograms (for Enrollees age 40 and over), and P.S.A. tests when Medically Necessary; and
|
|
7.5.3.2.5.2
|
Sigmoidoscopy and colonoscopy for colon cancer detection in adults 50 years and over, classified in risk groups according to accepted medical practice;
|
|
7.5.3.2.6
|
Nutritional, oral and physical health education;
|
|
7.5.3.2.7
|
Reproductive health counseling and family planning (The Contractor shall make available through its Network Providers and pay Claims for the following family planning services: counseling, pregnancy testing, diagnosis and treatment of sexually transmitted diseases, infertility assessment, and oral contraceptive medications that are used for the purpose of treating menstrual dysfunction and other hormonal conditions. Contraceptive methods prescribed for family planning purposes, however, are not covered under MI Salud, but shall be provided by the Puerto Rico Health Department);
|
|
7.5.3.2.8
|
Syringes for home medicine administration;
|
|
7.5.3.2.9
|
Annual physical exam and follow-up for diabetic patients according to the diabetic patient treatment guide and Puerto Rico Health Department protocols; and
|
|
7.5.3.2.10
|
Health Certificates covered under MI Salud; provided that Co-Payments applicable for necessary procedures and laboratory testing related to generating a Health Certificate will be the Enrollee’s responsibility. Such certificates shall include
|
|
7.5.3.2.10.1
|
Venereal Disease Research Laboratory (VDRL) tests;
|
|
7.5.3.2.10.2
|
Tuberculosis (TB) tests; and
|
|
7.5.3.2.10.3
|
Any certification for MI Salud Enrollees related to eligibility for the Medicaid Program (provided at no charge).
|
|
7.5.3.3
|
Except where Medically Necessary to treat a health condition, weight control measures are not a covered Preventive Service.
|
|
7.5.3.4
|
Wellness Plan
|
|
7.5.3.4.1
|
In order to advance the goals of strengthening preventive services and providing integrated physical, behavioral health, and dental services to all Eligible Persons, the Contractor shall develop a Wellness Plan.
|
|
7.5.3.4.2
|
The Wellness Plan shall include a strategy for coordination with government agencies of the Commonwealth integral to disease prevention efforts, including the Puerto Rico Health Department, the Department of the Family, and the Department of Education.
|
|
7.5.3.4.3
|
The Wellness Plan shall present strategies and educational campaigns for encouraging Enrollees to:
|
|
7.5.3.4.3.1
|
Seek an annual health checkup;
|
|
7.5.3.4.3.2
|
Appropriately use the services of MI Salud, including Tele MI Salud;
|
|
7.5.3.4.3.3
|
Seek women’s health screenings including mammograms, Pap smears, cervical screenings, and tests for sexually transmitted diseases;
|
|
7.5.3.4.3.4
|
Maintain a healthy body weight, through good nutrition and exercise;
|
|
7.5.3.4.3.5
|
Seek an annual dental exam; and
|
|
7.5.3.4.3.6
|
Attend to the medical and developmental needs of children and adolescents, including vaccinations.
|
|
7.5.3.4.4
|
The Contractor shall, according to the timeframe specified in Attachment 12 to this Contract, present its Wellness Plan containing the strategies and educational campaigns described above, to ASES for review and approval, which approval will not be unreasonably withheld, conditioned or delayed. Any subsequent changes to the Wellness Plan must be previously approved in writing by ASES.
|
|
7.5.4
|
Diagnostic Test Services
|
|
7.5.4.1
|
The Contractor shall make available through its Network Providers the following Diagnostic Test Services:
|
|
7.5.4.1.1
|
Diagnostic and testing services for Enrollees under age 21 required by EPSDT, as defined in section 1905(r) of the Social Security Act;
|
|
7.5.4.1.2
|
Clinical labs, including any laboratory order for disease diagnostic purposes, even if the final diagnosis is a condition or disease whose treatment is not a Covered Service;
|
|
7.5.4.1.3
|
X-Rays;
|
|
7.5.4.1.4
|
Electrocardiograms;
|
|
7.5.4.1.5
|
Radiation Therapy (Prior Authorization required);
|
|
7.5.4.1.6
|
Pathology;
|
|
7.5.4.1.7
|
Arterial gases and pulmonary function test;
|
|
7.5.4.1.8
|
Electroencephalograms; and
|
|
7.5.4.1.9
|
Diagnostic services for Enrollees who present learning disorder symptoms.
|
|
7.5.4.2
|
The following shall not be considered Diagnostic Test Services covered under MI Salud:
|
|
7.5.4.2.1
|
Polysomnography Study; and
|
|
7.5.4.2.2
|
Clinical labs processed outside of Puerto Rico.
|
|
7.5.5
|
Outpatient Rehabilitation Services
|
|
7.5.5.1
|
The Contractor shall make available through its Network Providers the following Outpatient Rehabilitation Services:
|
|
7.5.5.1.1
|
Medically Necessary outpatient rehabilitation services for Enrollees under age 21, as required by EPSDT, section 1905(r) of the Social Security Act;
|
|
7.5.5.1.2
|
Physical therapy (up to a maximum amount of fifteen sessions per Enrollee per condition per contract year. Coverage of additional fifteen sessions per condition per contract year when ordered by a physiatrist or orthopedist with prior authorization;
[]
[
|
|
7.5.5.1.3
|
Occupational therapy, without limitations; and
|
|
7.5.5.1.4
|
Speech therapy, without limitations.
|
|
7.5.6
|
Medical and Surgical Services
|
|
7.5.6.1
|
The Contractor shall make available through its Network Providers the following Medical and Surgical Services:
|
|
7.5.6.1.1
|
Early and Periodic Screening, Diagnostic and Treatment (EPSDT) services, as defined in section 1905(r) of the Social Security Act;
|
|
7.5.6.1.2
|
Primary care physician visits, including nursing services;
|
|
7.5.6.1.3
|
Specialist treatment;
|
|
7.5.6.1.4
|
Sub-specialist treatment;
|
|
7.5.6.1.5
|
Physician home visits when Medically Necessary;
|
|
7.5.6.1.6
|
Respiratory therapy, without limitations;
|
|
7.5.6.1.7
|
Anesthesia services (except for epidural anesthesia);
|
|
7.5.6.1.8
|
Radiology services;
|
|
7.5.6.1.9
|
Pathology services;
|
|
7.5.6.1.10
|
Surgery;
|
|
7.5.6.1.11
|
Outpatient surgery facility services;
|
|
7.5.6.1.12
|
Practical nurse services;
|
|
7.5.6.1.13
|
Voluntary sterilization of men and women of legal age and sound mind, provided that they have been previously informed about the medical procedure implications, and that there is evidence of Enrollee’s written consent;
|
|
7.5.6.1.14
|
Public health nursing services;
|
|
7.5.6.1.15
|
Prosthetics, including supply of all body extremities including therapeutic ocular prosthetics, segmental instrument tray and spine fusion in scoliosis and vertebral surgery;
|
|
7.5.6.1.16
|
Ostomy equipment for outpatient level ostomized patients;
|
|
7.5.6.1.17
|
Blood and blood plasma, without limitations, including
|
|
7.5.6.1.17.1
|
authologal and irradiated blood;
|
|
7.5.6.1.17.2
|
monoclonal factor IX with a certified hematologist Referral;
|
|
7.5.6.1.17.3
|
intermediate purity concentrated ant hemophilic factor (Factor VIII);
|
|
7.5.6.1.17.4
|
monoclonal type antihemophilic factor with a certified hematologist’s authorization; and
|
|
7.5.6.1.17.5
|
activated protrombine complex (Autoflex and Feiba) with a certified hematologist’s authorization; and
|
|
7.5.6.1.18
|
Services to patients with chronic renal disease in Levels 1 and 2 (Levels 3 to 5 are included in Special Coverage).
|
|
7.5.6.1.18.1
|
Renal disease levels 1 and 2 are defined as follows:
|
|
7.5.6.1.18.1.1
|
Level 1
- GFR (Glomerular Filtration – ml/min. per 1.73m² per corporal area surface) over 90; slight damage when protein is present in the urine.
|
|
7.5.6.1.18.1.2
|
Level 2
- GFR between 60 and 89, a slight decrease in kidney function.
|
|
7.5.6.1.18.2
|
When GFR decreases to under 60 ml/min per 1.73 m², the Enrollee must be referred to a nephrologist for proper management. The Enrollee will be registered for Special Coverage.
|
|
7.5.6.2
|
While cosmetic procedures shall be excluded from Basic Coverage, breast reconstruction after a mastectomy and surgical procedures Medically Necessary to treat morbid obesity shall not be considered to be cosmetic procedures.
|
|
7.5.6.3
|
To the extent possible, medical and surgical services, as furnished through PCPs, PMGs, and other Providers, must be made available to Enrollees twenty-four (24) hours per day, seven (7) days per week.
|
|
7.5.7
|
Emergency Transportation Services
|
|
7.5.7.1
|
The Contractor shall arrange for the provision of Emergency Transportation Services, including maritime and ground transportation, in emergency situations.
|
|
7.5.7.2
|
Emergency Transportation Services shall be available twenty-four (24) hours a day, seven (7) days per week, in each municipality in each of the Contractor’s Service Regions, and throughout Puerto Rico.
|
|
7.5.7.3
|
Emergency Transportation Services do not require Prior Authorization.
|
|
7.5.7.4
|
The Contractor shall ensure that adequate Emergency Transportation is available to transport Enrollees with Emergency Medical Conditions, or whose conditions require Emergency Transportation because of their geographical location.
|
|
7.5.7.5
|
[
Intentionally left blank
].
|
|
7.5.7.6
|
Aerial Emergency Transportation Services are not part of the Covered Services under this Contract. ASES will provide, at full risk, Aerial Emergency Transportation Services directly through contract with the “Cuerpo de Emergencias Médicas de Puerto Rico”.
|
|
7.5.7.7
|
The Contractor shall pay Claims for Emergency Transportation and shall adhere to Puerto Rico laws and regulations concerning Emergency Transportation, including fees. The Contractor shall negotiate fees for the Emergency Transportation Services subjecto to ASES’s approval.
|
|
7.5.7.8
|
The Contractor may not retroactively deny a Claim for Emergency Transportation Services because the Enrollee’s condition, which at the time of service appeared to be an Emergency Medical Condition under the prudent layperson standard, was ultimately determined to be non-emergency.
|
|
7.5.7.9
|
In any case in which an Enrollee is transported by ambulance to a facility that is not a Network Provider, and, after being stabilized, is transported by ambulance to a facility that is a Network Provider, all Emergency Transportation Claims, provided that they are justified by the definition of Emergency Services in this Contract prudent layperson standards, shall be paid by the Contractor.
|
|
7.5.7.10
|
The Contractor shall be responsible for timely payment for Claims for Emergency Transportation Services in the United States for Enrollees who are Medicaid or CHIP Eligible Persons, if the emergency transportation is associated with an Emergency Service in the United States covered under Section 7.5.9.3.1.2 of this Contract. If, in an extenuating circumstance, a Medicaid or CHIP Eligible Enrollee incurs out-of-pocket expenses for Emergency Transportation Services provided in the United States, the Contractor shall reimburse the Enrollee for such expenses within 30 days of receipt of such expenses, and the reimbursement shall be considered a Covered Service.
|
|
7.5.7.11
|
Emergency Transportation Services will be subject to periodic reviews by applicable governmental agencies to ensure quality of services.
|
|
7.5.8
|
Maternity and Pre-Natal Services
|
|
7.5.8.1
|
The Contractor shall make available through its Network Providers the following Maternity and Pre-Natal Services:
|
|
7.5.8.1.1
|
Pregnancy testing;
|
|
7.5.8.1.2
|
Medical services during pregnancy and post-partum;
|
|
7.5.8.1.3
|
Physician and nurse obstetrical services during vaginal delivery and caesarean section, and services to address any complication that arises during delivery;
|
|
7.5.8.1.4
|
Treatment of conditions secondary to pregnancy or delivery, when medically recommended;
|
|
7.5.8.1.5
|
Hospitalization for a period of at least forty-eight (48) hours in cases of vaginal delivery, and at least ninety-six hours (96) in cases of caesarean section;
|
|
7.5.8.1.6
|
Anesthesia, excluding epidural;
|
|
7.5.8.1.7
|
Incubator use;
|
|
7.5.8.1.8
|
Fetal monitoring services, during hospitalization only;
|
|
7.5.8.1.9
|
Nursery room routine care for newborns;
|
|
7.5.8.1.10
|
Circumcision and dilatation services for newborns;
|
|
7.5.8.1.11
|
Transportation of newborns to tertiary facilities newborn when necessary;
|
|
7.5.8.1.12
|
Pediatrician assistance during delivery; and
|
|
7.5.8.1.13
|
Delivery services provided in free-standing birth centers.
|
|
7.5.8.2
|
The following are excluded from Maternity and Pre-Natal Services:
|
|
7.5.8.2.1
|
Outpatient use of fetal monitor;
|
|
7.5.8.2.2
|
Treatment services for infertility and/or related to conception by artificial means; and
|
|
7.5.8.2.3
|
Services, treatments or hospitalizations as a result of a provoked non-therapeutic abortion or its complications; the following are considered to be provoked abortions:
|
|
7.5.8.2.3.1
|
Dilatation and curettage (Code 59840);
|
|
7.5.8.2.3.2
|
Dilatation and expulsion (Code 59841);
|
|
7.5.8.2.3.3
|
Intra-amniotic injection (Codes 59850, 59851, 59852);
|
|
7.5.8.2.3.4
|
One or more vaginal suppositories (e.g., Prostaglandin) with or without cervical dilatation (e.g., Laminar), including hospital admission and visits, fetus birth and secundines (Code 59855);
|
|
7.5.8.2.3.5
|
One or more vaginal suppositories (e.g., prostaglandin) with dilatation and curettage/or evacuation (Code 59856);
|
|
7.5.8.2.3.6
|
One or more vaginal suppositories (e.g., prostaglandin) with hysterectomy (omitted medical expulsion) (Code 59857); and
|
|
7.5.8.2.3.7
|
Epidural anesthesia services.
|
|
7.5.8.3
|
The Contractor shall implement a Pre-Natal and Maternal Wellness Plan, aimed at preventing complications during and after pregnancy, and advancing the objective of lowering the incidence of low birth weight and premature deliveries.
|
|
7.5.8.3.1
|
The Plan shall include, at a minimum, the following components:
|
|
7.5.8.3.2
|
A Pre-Natal Care Card, ensuring access to services;
|
|
7.5.8.3.3
|
Counseling regarding HIV testing;
|
|
7.5.8.3.4
|
Pregnancy testing;
|
|
7.5.8.3.5
|
A RhoGAM injection for all pregnant women who have a negative RH factor according to the established protocol;
|
|
7.5.8.3.6
|
Alcohol screening of pregnant women with the TWEAK instrument or CAGE Test;
|
|
7.5.8.3.7
|
Smoking cessation counseling and treatment (to be provided by the MBHO, which will collaborate with the Contractor in providing services under the Maternal and Pre-Natal Wellness Plan);
|
|
7.5.8.3.8
|
Post-partum depression screening using the Edinburgh post-natal depression scale;
|
|
7.5.8.3.9
|
Post-partum counseling and referral to the WIC program;
|
|
7.5.8.3.10
|
Dental evaluation during the second trimester of gestation; and
|
|
7.5.8.3.11
|
Educational workshops regarding prenatal care topics (importance of pre-natal medical visits and post-partum care), breast-feeding, stages of childbirth, oral and mental health, family planning, newborn care, among others.
|
|
7.5.8.3.12
|
The Contractor shall prepare Marketing Materials regarding services under the Pre-Natal and Maternal Wellness Plan, and contractually require that PCP Providers inform pregnant Enrollees either directly or through such Marketing Materials of such services. The Contractor shall submit its Pre-Natal and Maternal Wellness Plan to ASES according to the timeframe specified in Attachment 12 to this Contract, and shall submit reports quarterly concerning the usage of services under this program. ASES will monitor the performance of such plan on a quarterly basis. Any subsequent changes to the Pre-Natal and Maternal Wellness Plan must be previously approved in writing by ASES.
|
|
7.5.8.4
|
The Contractor shall make available through its Network Providers reproductive health and family planning counseling. Such services shall be provided voluntarily and confidentially, including where the Enrollee is under age eighteen (18). Family Planning Services will include, at a minimum, the following:
|
|
7.5.8.4.1
|
Education and counseling necessary to make informed choices and understand contraceptive methods;
|
|
7.5.8.4.2
|
Pregnancy testing;
|
|
7.5.8.4.3
|
Diagnosis and treatment of sexually transmitted diseases;
|
|
7.5.8.4.4
|
Infertility assessment;
|
|
7.5.8.4.5
|
Oral contraceptive medications, but only when prescribed for the purpose of treating menstrual dysfunction and other hormonal conditions; and
|
|
7.5.8.4.6
|
Information on the family planning services available through the Department of Health.
|
|
7.5.9
|
Emergency Services
|
|
7.5.9.1
|
The Contractor shall pay Claims for Emergency Services where necessary to treat an Emergency Medical Condition. The Contractor shall ensure that Emergency Services are available twenty-four (24) hours a day, seven (7) days per week. No Prior Authorization will be required for Emergency Services.
|
|
7.5.9.2
|
Emergency Services shall include the following:
|
|
7.5.9.2.1
|
Emergency room visits, including medical attention and routine and necessary services;
|
|
7.5.9.2.2
|
Trauma services;
|
|
7.5.9.2.3
|
Operating room use;
|
|
7.5.9.2.4
|
Respiratory therapy;
|
|
7.5.9.2.5
|
Specialist and sub-specialist treatment when required by the emergency room physician;
|
|
7.5.9.2.6
|
Anesthesia;
|
|
7.5.9.2.7
|
Surgical material;
|
|
7.5.9.2.8
|
Laboratory tests and X-Rays;
|
|
7.5.9.2.9
|
Post-Stabilization Services, as provided in Section 7.5.9.5 below;
|
|
7.5.9.2.10
|
Drugs, medicine and intravenous solutions used in the emergency room; and
|
|
7.5.9.2.11
|
Blood and blood plasma, without limitations, including
|
|
7.5.9.2.11.1
|
authologal and irradiated blood;
|
|
7.5.9.2.11.2
|
monoclonal factor IX with a certified hematologist Referral;
|
|
7.5.9.2.11.3
|
intermediate purity concentrated ant hemophilic factor (Factor VIII);
|
|
7.5.9.2.11.4
|
monoclonal type antihemophilic factor with a certified hematologist’s authorization; and
|
|
7.5.9.2.11.5
|
activated protrombine complex (Autoflex and Feiba) with a certified hematologist’s authorization.
|
|
7.5.9.3
|
Emergency Services Within and Outside Puerto Rico
|
|
7.5.9.3.1
|
The Contractor shall arrange for Emergency Services to be available:
|
|
7.5.9.3.1.1
|
For all Enrollees, throughout Puerto Rico, including outside the Contractor’s Service Regions, and notwithstanding whether the emergency room is a Network Provider; and
|
|
7.5.9.3.1.2
|
For Medicaid and CHIP Eligible Persons, in Puerto Rico or in the United States, when the services are Medically Necessary and could not be anticipated, notwithstanding that emergency rooms outside of Puerto Rico are not Network Providers. Subject to Sections 16.10.2.3 and 21.3 of this Contract, the Contractor shall be responsible for timely payment of Claims for Emergency Services rendered to Enrollees in the United States. If, in an extenuating circumstance, a Medicaid or CHIP Eligible Enrollee incurs out-of-pocket expenses for Emergency Services provided in the United States, ASES shall reimburse the Enrollee for such expenses within thirty (30) days of receipt of such expenses, and the reimbursement shall be considered a Covered Service.
|
|
7.5.9.3.2
|
For Medicaid and CHIP Eligible Persons, in covering Emergency Services provided by Puerto Rico Providers outside the Contractor’s Network, or by Providers in the United States, the Contractor shall pay Claims for such Emergency Services to such out-of-Network or United States based Providers equal to at least the average rate paid to Network Providers in the Puerto Rico region where services are provided, for Puerto Rico based providers, and up to $100.00 for United States based providers.
|
|
7.5.9.4
|
Emergency Room Overuse
|
|
7.5.9.4.1
|
The Contractor shall establish mechanisms for measuring and counteracting misuse of Emergency Services. Excessively frequent visits to emergency rooms and seeking treatment in emergency rooms for non-emergent conditions will be considered misuse.
|
|
7.5.9.4.2
|
The Contractor shall have the capacity to:
|
|
7.5.9.4.2.1
|
Identify Enrollees who misuse Emergency Services;
|
|
7.5.9.4.2.2
|
Contact Enrollees by mail or telephone to learn the reasons for their behavior; and
|
|
7.5.9.4.2.3
|
Inform PCPs about the Enrollee’s behavior so that between the two entities, they can attend to complaints by Enrollees and curb overuse of Emergency Services.
|
|
7.5.9.4.3
|
The Contractor shall include a clause in Hospital and Emergency Room contracts that prohibits the Provider from refusing to admit MI Salud Enrollees to its Emergency Room, and instead referring them to other Emergency Room facilities.
|
|
7.5.9.5
|
Post-Stabilization Services
|
|
7.5.9.5.1
|
The Contractor shall pay Claims for Post-Stabilization Services rendered by any Provider in accordance with applicable federal regulations. The attending emergency room physician or other treating Provider shall be responsible for determining whether the Enrollee is sufficiently stabilized for transfer or discharge, and that determination is binding on the Contractor with respect to its responsibility for coverage and payment.
|
|
7.5.9.5.2
|
An Enrollee who has been treated for an Emergency Condition shall not be held liable for any subsequent screening or treatment necessary to stabilize the Enrollee.
|
|
7.5.9.5.3
|
Any Post-Stabilization Service that requires Prior Authorization shall be processed and granted by the Contractor within one (1) hour of the Service Authorization Request.
|
|
7.5.9.5.4
|
Any Post-Stabilization Service that requires Prior Authorization shall be deemed authorized if, within one (1) hour of the Service Authorization Request, (i) the Prior Authorization is not granted, or (ii) the Contractor and the treating physician cannot reach an agreement concerning the Enrollee’s care and a Network Provider is not available for consultation. For the avoidance of doubt, the Contractor must give the treating physician the opportunity to consult with a Network Provider, and the treating physician may continue with care of the Enrollee until a Network Provider is reached.
|
|
7.5.9.5.5
|
For every Prior Authorization granted pursuant to Section 7.5.9.5.4 above, the Contractor shall (i) review the Service Authorization Request after the corresponding Post-Stabilization Service has been rendered to determine whether the service was Medically Necessary, (ii) document its determination, and (iii) if it has determined that the service was Medically Necessary, submit the Claim to ASES in its next Claims Payment Report, in accordance with Sections 11.1.1.4 and 16.7 of this Contract. Notwithstanding the above, if the Contractor submits a Claim to ASES for a Post-Stabilization Service and later determines that the service was not Medically Necessary, the Contractor shall recoup any payment made with respect to such Claim from the Provider and return such amount to ASES.
|
|
7.5.9.5.6
|
ASES or the PMG shall be financially responsible for all Post-Stabilization Services, except that the Contractor shall be financially responsible for any Post-Stabilization Service that requires Prior Authorization with respect to which the Contractor does not follow the procedure established in Section 7.5.9.5.5 above and which is determined not to be Medically Necessary.
|
|
7.5.9.5.7
|
The Contractor shall not be financially responsible for Post-Stabilization Services that it has not Prior Authorized with respect to any Enrollee for any period after:
|
|
7.5.9.5.7.1
|
A Network Provider with privileges at the treating hospital assumes responsibility for the Enrollee’s care;
|
|
7.5.9.5.7.2
|
A Network Provider assumes responsibility for the Enrollee’s care through transfer;
|
|
7.5.9.5.7.3
|
A Contractor representative and the treating physician reach an agreement concerning the Enrollee’s care; or
|
|
7.5.9.5.7.4
|
The Enrollee is discharged.
|
|
7.5.9.6
|
Responsibility of Payment for Emergency Services
|
|
7.5.9.6.1
|
When an Enrollee (or, as provided in Section 4.4.1.2 of this Contract, an Eligible Person) accesses any hospital emergency room, the responsible party for the payment of services rendered in this facility shall be as follows:
|
|
7.5.9.6.1.1
|
When a physician has concluded, after a medical evaluation (including physical or mental evaluation), that the patient has a behavioral health diagnosis, the MBHO shall be responsible for the totality of the payment of all services.
|
|
7.5.9.6.1.2
|
When a physician has concluded after a medical evaluation (including physical or mental evaluation) that the patient has a physical health diagnosis, the Contractor shall be responsible for the payment of the Claim for the services rendered.
|
|
7.5.9.6.1.3
|
In both cases, the physicians from the emergency room must include in the patient’s Medical Record the final diagnosis. The payment shall be based on the final diagnosis.
|
|
7.5.9.6.1.4
|
If the diagnosis includes both mental and physical health diagnoses or conditions, the hospital must include a detailed invoice, by item, which will be used to determine which entity is responsible for the services and for payment. Both parties, the MBHO and the Contractor, shall be responsible for payment according to the diagnosis listed on the invoice submitted by the hospital.
|
|
7.5.9.7
|
Coverage of Services Ultimately Determined to be Non-Emergencies. The Contractor shall not retroactively deny a Claim for an emergency screening examination because the Condition, which appeared to be an Emergency Medical Condition, turned out to be non-emergency in nature.
|
|
7.5.9.8
|
Enrollee Use of Tele MI Salud. The Contractor shall train Emergency Services Providers concerning the Tele MI Salud Medical Advice Service, and shall make Providers aware that:
|
|
7.5.9.8.1
|
An Enrollee who consults this service before visiting the emergency room shall not be responsible for any Co-Payment, provided that he or she presents his or her Tele MI Salud call identification number when he or she arrives at the emergency room;
|
|
7.5.9.8.2
|
No Co-Payments shall be charged for CHIP children twenty one (21) years of age and under, under any circumstances; and
|
|
7.5.9.8.3
|
No Co-Payment shall be imposed for the treatment of an Emergency Medical Condition for a Medicaid or CHIP Eligible Person. However, a Co-Payment shall be imposed when a Medicaid Eligible Person seeks care in an emergency room outside the Enrollee’s PPN to treat a condition that does not meet the definition of Emergency Medical Condition as set forth in this Contract; and
|
|
7.5.9.8.4
|
The Contractor shall not deny a Claim for Emergency Services when the Enrollee seeks Emergency Services at the instruction of the Contractor or its Agent (including a Tele MI Salud representative).
|
|
7.5.9.9
|
Coverage of Services Provided to an Eligible Person Who Has Not Completed Enrollment. When an Eligible Person who is a Medicaid - or CHIP Eligible Person (see Sections 1.3.1.1, 1.3.1.2, and 1.3.1.3.1 of this Contract) receives Emergency Services before the date indicated in Section 4.4.1.1 above, the Effective Date of Enrollment shall be deemed to be the date of the first Emergency Service covered by the Contractor or by the MBHO, regardless of whether the Medicaid or CHIP Eligible Person had submitted an Enrollment application to the Puerto Rico Medicaid Program as of that date, provided that ASES provides written notification to the Contractor from the Health Care Reform Eligibility (HCRE) System of (1) the Certification of eligibility for the Eligible Person, and (2) the fact that the Potential Enrollee has accessed Emergency Services. The Contractor shall promptly, per Section 5.2.3 of this Contract, enroll the person in the MI Salud Plan. The Contractor shall pay for Claims for such Emergency Services, whether provided within or outside the Service Regions.
|
|
7.5.9.10
|
Coverage of All Emergency Medical Conditions.
|
|
7.5.9.10.1
|
The Contractor shall not deny Claims for treatment of an Emergency Medical Condition, including in cases in which the absence of immediate medical attention would not have resulted in the outcomes specified in the definition of Emergency Medical Condition in this Contract and in 42 CFR 438.114(a).
|
|
7.5.9.10.2
|
The Contractor shall not refuse to pay a Claim for an Emergency Medical Condition on the ground that the emergency room Provider, hospital, or fiscal agent did not notify the Enrollee’s PCP or the Contractor of the Enrollee’s screening or treatment following the Enrollee’s presentation for Emergency Services.
|
|
7.5.10
|
Hospitalization Services
|
|
7.5.10.1
|
The Contractor shall make available through its Network Providers hospitalization services, including the following:
|
|
7.5.10.1.1
|
Nursery;
|
|
7.5.10.1.2
|
Semi-private room (bed available 24 hours a day, every day of the year);
|
|
7.5.10.1.3
|
Isolation room for medical reasons;
|
|
7.5.10.1.4
|
Food, including specialized nutrition services;
|
|
7.5.10.1.5
|
Regular nursing services;
|
|
7.5.10.1.6
|
Specialized room use, such as operation, surgical, recovery, treatment and maternity without limitations;
|
|
7.5.10.1.7
|
Drugs, medicine and contrast agents, without limitations;
|
|
7.5.10.1.8
|
Materials such as bandages, gauze, plaster or any other therapeutic or healing material;
|
|
7.5.10.1.9
|
Therapeutic and maintenance care services, including the use of the necessary equipment to offer the service;
|
|
7.5.10.1.10
|
Specialized diagnostic tests, such as electrocardiograms, electroencephalograms, arterial gases and other specialized tests that are available at the hospital and necessary during Enrollee's hospitalization;
|
|
7.5.10.1.11
|
Supply of oxygen, anesthetics and other gases including administration;
|
|
7.5.10.1.12
|
Respiratory therapy, without limitations;
|
|
7.5.10.1.13
|
Rehabilitation services while patient is hospitalized, including physical, occupational and speech therapy;
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|
7.5.10.1.14
|
Outpatient surgery facility use; and
|
|
7.5.10.1.15
|
Blood and blood plasma, without limitations, including
|
|
7.5.10.1.15.1
|
authologal and irradiated blood;
|
|
7.5.10.1.15.2
|
monoclonal factor IX with a certified hematologist Referral;
|
|
7.5.10.1.15.3
|
intermediate purity concentrated ant hemophilic factor (Factor VIII);
|
|
7.5.10.1.15.4
|
monoclonal type antihemophilic factor with a certified hematologist’s authorization; and
|
|
7.5.10.1.15.5
|
activated protrombine complex (Autoflex and Feiba) with a certified hematologist’s authorization.
|
|
7.5.10.2
|
Hospitalization for services that would normally be considered outpatient services, or for diagnostic purposes only, is not a Covered Service under MI Salud.
|
|
7.5.11
|
Behavioral Health Services
|
|
7.5.11.1
|
Behavioral Health Services shall be included in MI Salud, but shall be primarily the responsibility of the MBHO. The Contractor shall pursue close cooperation with the MBHO, as detailed in Article 8, to facilitate a service delivery model that integrates physical and behavioral health services and that effectively combats substance abuse and addiction.
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|
7.5.11.2
|
Covered Behavioral Health Services include the following:
|
|
7.5.11.2.1
|
Evaluation, screening and treatment to individuals, couples, families and groups;
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|
7.5.11.2.2
|
Outpatient services with psychiatrists, psychologists and social workers;
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|
7.5.11.2.3
|
Hospital or outpatient services for substance and alcohol abuse disorders;
|
|
7.5.11.2.4
|
Intensive outpatient services;
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|
7.5.11.2.5
|
Immediate access to Emergency Services or services in events of Urgency twenty-four (24) hours a day, seven days a week;
|
|
7.5.11.2.6
|
Detoxification services for Enrollees intoxicated with illegal substances, whether as a result of substance abuse, a suicide attempt, or accidental poisoning;
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|
7.5.11.2.7
|
Long lasting injected medicine clinics;
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|
7.5.11.2.8
|
Escort/professional assistance and ambulance services when needed;
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|
7.5.11.2.9
|
Prevention and secondary education services;
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|
7.5.11.2.10
|
Pharmacy coverage and access to medicine for a maximum of twenty-four (24) hours, in compliance with Act No. 408;
|
|
7.5.11.2.11
|
Medically Necessary laboratories; and
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|
7.5.11.2.12
|
Treatment for Enrollees diagnosed with attention deficit disorder (with or without hyperactivity).
|
|
7.5.11.3
|
While substance abuse treatment for alcoholism and illegal drugs is considered a Covered Service, smoking cessation treatment is not, except where included in the Pre-Natal and Maternal Wellness Plan set forth in Section 7.5.8.3.7 of this Contract.
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|
7.5.11.4
|
The Contractor shall, in addition to the cooperation with the MBHO required by Article 8 of this Contract, establish and strengthen relationships (if needed, through memoranda of understanding) with ASSMCA, ADFAN, the Office of the Women’s Advocate, and other government or nonprofit entities, to improve the delivery of Behavioral Health Services.
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|
7.5.12
|
Pharmacy Services
|
|
7.5.12.1
|
The Contractor shall make available the following pharmacy services:
|
|
7.5.12.1.1
|
All costs related to prescribed medications for Enrollees, excluding the Enrollee’s Co-Payment where applicable;
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|
7.5.12.1.2
|
Drugs in the Preferred Drug List (PDL);
|
|
7.5.12.1.3
|
Drugs included in the Master Formulary described in Attachment 5 of this Contract, but not in the PDL (through the exceptions process); and
|
|
7.5.12.1.4
|
In some instances, through the exceptions process, drugs that are not included in either the PDL or the Master Formulary.
|
|
7.5.12.2
|
The Contractor may not impose restrictions on available prescription drugs beyond those stated in the PDL, Master Formulary, or any other drug formulary approved by ASES.
|
|
7.5.12.3
|
The following drugs are excluded from the pharmacy services benefit:
|
|
7.5.12.3.1
|
Rebetron (to be provided by the Puerto Rico Health Department, upon referral to the Puerto Rico Health Department by a Network Provider; this medication not provided through MI Salud); and
|
|
7.5.12.3.2
|
Medications delivered directly to Enrollees by a Provider that does not have a pharmacy license, with the exception of medications that are traditionally administered in a doctor’s office, such as injections.
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|
7.5.12.4
|
Prescriptions ordered under the pharmacy services benefit are subject to the following utilization controls:
|
|
7.5.12.4.1
|
Certain prescription drugs may be subject to Prior Authorization, which shall be implemented and managed by the PBM or the Contractor, according to policies and procedures established by the ASES Pharmacy and Therapeutic (“P&T”) Committee and decided in consultation with the Contractor when applicable.
|
|
7.5.12.4.2
|
The Contractor shall ensure that Prior Authorization for pharmacy services is provided for the Enrollee in the following timeframes, including outside of business hours.
|
|
7.5.12.4.2.1
|
The decision whether to grant a Prior Authorization of a prescription must not exceed fourteen (14) days from the time of the Enrollee’s Service Authorization Request for any Covered Service; except that, where the Contractor or the Enrollee’s Provider determines that an Urgency exists, Prior Authorization must be provided no later than within seventy two (72) hours of the Service Authorization Request.
|
|
7.5.12.4.2.2
|
ASES may, in its discretion, grant an extension of the time allowed for Prior Authorization decisions, where:
|
|
7.5.12.4.2.2.1
|
The Enrollee, or the Provider, requests the extension; or
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|
7.5.12.4.2.2.2
|
The Contractor justifies to ASES a need for the extension in order to collect additional information, such that the extension is in the Enrollee’s best interest.
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|
7.5.12.4.3
|
Prescriptions written by a Provider who is outside the PPN may be filled only upon a Countersignature from the Enrollee’s PCP, or another assigned PCP from the PMG in case of absence or unavailability of the Enrollee’s PCP unless ASES issues a normative letter eliminating this requirement in which case a Countersignature would not be required. A Countersignature request made to the PCP shall be acted upon within three (3) Calendar Days of the request of the prescribing Provider, or, in the event of an Urgency, within twenty-four (24) hours.
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|
7.5.12.4.4
|
Prescriptions written by a Provider within the PPN shall require no PCP Countersignature.
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|
7.5.12.5
|
The Contractor shall advise its prescribing Providers to use bioequivalent drugs approved by the Food and Drug Administration (FDA), provided they are classified as “AB” and authorized by regulations, unless the Provider notes a contraindication in the prescription. Nonetheless, the Contractor shall not deny Claims for a drug solely because the bioequivalent drug is unavailable; nor shall the Contractor impose an additional payment by the Enrollee because the bioequivalent is unavailable.
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|
7.5.12.6
|
The Contractor shall observe the following timeframe limits with respect to prescribed drugs:
|
|
7.5.12.6.1
|
Medication for critical conditions will cover a maximum of thirty (30) Calendar Days; and additional time, where Medically Necessary.
|
|
7.5.12.6.2
|
Medication for chronic conditions will cover a maximum of thirty (30) Calendar Days, except at the beginning of therapy where, upon a Provider’s recommendation, a minimum of fifteen (15) days shall be prescribed in order to reevaluate compliance and tolerance. Under a doctor’s orders, a prescription may be refilled up to five (5) times.
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|
7.5.12.6.3
|
For maintenance drugs that require Prior Authorization, the Prior Authorization will be effective for six (6) months, unless there are contraindications or side effects.
|
|
7.5.12.6.4
|
The prescribing Provider shall reevaluate pharmacotherapy as to compliance, tolerance, and dosage within ninety (90) Calendar Days of having prescribed a maintenance drug. Dosage changes will not require Prior Authorization. Changes in the drug used may require Prior Authorization.
|
|
7.5.12.7
|
Special considerations, including cooperation with Puerto Rico governmental entities other than ASES, govern coverage of medications for the following conditions.
|
|
7.5.12.7.1
|
Medications for Treatment of HIV / AIDS
|
|
7.5.12.7.1.1
|
The following HIV/AIDS medications are excluded from the ASES PDL: Viread, Emtriva, Truvada, Fuzeon, Atripla, Epzicom, Selzentry, Intelence, and Isentress.
|
|
7.5.12.7.1.2
|
Because of an agreement between the Health Department and ASES, Enrollees diagnosed with HIV/AIDS may access the medications listed above through Health Department clinics.
|
|
7.5.12.7.1.3
|
The Contractor shall inform Providers of the ASES/Health Department agreement described in Section 7.5.12.7.1.2 of this Contract, and shall require Providers to refer Enrollees for whom these medications are Medically Necessary to CPTET Centers (Centros de Prevencion y Tratamiento de Enfermedades Transmisibles) or community-based organizations, where the Enrollee may be screened to determine whether the Enrollee is eligible for ADAP.
|
|
7.5.12.7.1.4
|
A list of CPTET Centers and community-based organizations that administer these medications is included as Attachment 4 to this Contract.
|
|
7.5.12.7.2
|
Contraceptive Medications. Contraceptive medications shall be provided by the Contractor’s Providers under MI Salud, but only for the treatment of menstrual dysfunction and other hormonal conditions. Contraceptives prescribed for family planning purposes are not included in this Contract and shall be provided separately by the Health Department.
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|
7.5.12.7.3
|
Medications for Chronic Conditions for Children with Special Health Needs. Directions in prescriptions for chronic use drugs for Children with Special Health Needs shall cover therapy for thirty (30) days, and if necessary up to five (5) refills of the original prescription, according to medical opinion. When Medically Necessary, additional prescriptions will be covered.
|
|
7.5.12.7.4
|
Medications for Enrollees with Opiate Addictions. It is the responsibility of the MBHO to cover Buprenorphine medication and associated services and follow-up visits required to treat substance abuse disorders.
|
|
7.5.12.8
|
Except as provided in Section 7.5.12.3.2 of this Contract, all prescriptions must be dispensed by a pharmacy under contract with the PBM that is duly authorized under the laws of the Commonwealth, and is freely selected by the Enrollee. The PBM shall maintain responsibility for ensuring that the Pharmacy Services Network complies with the terms specified by ASES.
|
|
7.5.12.9
|
Prescribed drugs must be dispensed at the time and date, as established by the Puerto Rico Pharmacy Law, when the Enrollee submits the prescription for dispensation.
|
|
7.5.12.10
|
Use of PDL Medications.
The Contractor shall ensure that its Providers prescribe drugs on the PDL whenever possible.
|
|
7.5.12.10.1
|
In the following two categories of exceptional cases, however, the Contractor shall pay Claims for drugs not included on the PDL, upon submission of acceptable written documentation from the Provider of the medical justification for the drug.
|
|
7.5.12.10.1.1
|
The Contractor shall pay Claims for drugs included on the Master Formulary (Attachment 5 to this Contract) in lieu of a PDL drug, only as a part of an exceptions process, upon a showing that no drug in the PDL is clinically effective for the Enrollee.
|
|
7.5.12.10.1.2
|
The Contractor shall pay Claims for a drug that is not included in either the PDL or the Master Formulary, provided that the drug is not in an experimental stage and that the drug has been approved by the FDA for the treatment of the condition.
|
|
7.5.12.10.2
|
In addition to demonstrating that the drug prescribed has FDA approval and is not considered experimental, a Provider prescribing a drug not on the PDL must demonstrate to the Contractor’s reasonable satisfaction that:
|
|
7.5.12.10.2.1
|
The drug does not have any bioequivalent on the market; and
|
|
7.5.12.10.2.2
|
The drug is clinically indicated because of:
|
|
7.5.12.10.2.2.1
|
Contraindication with some drugs that are in the PDL that the Enrollee is already taking, and scientific literature indicates serious adverse health effects related;
|
|
7.5.12.10.2.2.2
|
History of adverse reaction by the Enrollee to some drugs that are in the PDL;
|
|
7.5.12.10.2.2.3
|
Therapeutic failure of all available alternatives in the PDL; or
|
|
7.5.12.10.2.2.4
|
Other special circumstances.
|
|
7.5.12.11
|
Role of Pharmacy Benefit Manager
|
|
7.5.12.11.1
|
Pharmacy services are administered primarily by a Pharmacy Benefit Manager (“PBM”) under contract with ASES. The Contractor shall work with the PBM as well as the Pharmacy Program Administrator (“PPA”) selected by ASES as needed, and as provided in this Section, in order to ensure a successful pharmacy services benefit.
|
|
7.5.12.11.2
|
The Contractor shall be obligated to accept the terms and conditions of the contract that ASES awards to a PBM. The Contractor shall use the procedures, guidelines, and other instructions implemented by ASES through the PBM. Notwithstanding the foregoing, to the extent of any conflict between the terms of this Contract, on the one hand, and the terms of the PBM agreement or any procedure, guideline or instruction of the PBM on the other hand, the terms of this Contract shall govern and control.
|
|
7.5.12.11.3
|
Among other measures, to enhance cooperation with the PBM, the Contractor shall:
|
|
7.5.12.11.3.1
|
Work with the PBM to improve information flow and to develop protocols for information-sharing;
|
|
7.5.12.11.3.2
|
Establish, in consultation with the PBM, the procedures to deposit funds for the payment of claims to the pharmacy network according to the payments cycle specified by the PBM;
|
|
7.5.12.11.3.3
|
Coordinate with the PBM to establish customer service protocols concerning Pharmacy Services; and
|
|
7.5.12.11.3.4
|
Collaborate with ASES to facilitate the transition between any current PBM, PPA or rebate provider and any successors in the event ASES replaces any of them during the Term of this Contract.
|
|
7.5.12.12
|
Claims Processing and Administrative Services for Pharmacy. The Contractor shall:
|
|
7.5.12.12.1
|
Assume the cost of implementing and maintaining online connection with the PBM;
|
|
7.5.12.12.2
|
Cover all of its own costs of implementation, including but not limited to payment processes, utilization review and approval processes, connection and line charges, and other costs incurred to implement the payment arrangements for pharmacy claims;
|
|
7.5.12.12.3
|
Review Claims payments summary reports for each payment cycle and transfer funds required for payment to pharmacies;
|
|
7.5.12.12.4
|
Review denials and rejections of Claims;
|
|
7.5.12.12.5
|
Maintain a phone line to provide for Prior Authorization of drugs, according to the established policies and the PDL and Master Formulary; and
|
|
7.5.12.12.6
|
Electronically submit daily to the PBM a list of all Contractor’s Network Providers and a list of Enrollees.
|
|
7.5.12.13
|
Fraud Investigations.
The Contractor shall develop tracking mechanisms for Fraud, Waste and Abuse issues, and shall forward Fraud, Waste and Abuse complaints regarding pharmacy services from Enrollees to the PBM and to ASES.
|
|
7.5.12.14
|
Formulary Management Program
|
|
7.5.12.14.1
|
The Contractor shall
s
elect two (2) members of its staff to serve on a cross-functional committee, the Pharmacy Benefit Financial Committee, tasked with rebate maximization. The Committee will evaluate recommendations on the PDL, from the P&T Committee and the PPA, and will ultimately develop and review the PDL from time to time under the direction of ASES and the PPA.
|
|
7.5.12.14.2
|
The Contractor shall select a member of its staff to serve on a cross-functional subcommittee tasked with rebate maximization. The subcommittee will take recommendations on the PDL from the P&T Committee and will ultimately create and manage the PDL.
|
|
7.5.12.15
|
Utilization Management and Reports. The Contractor shall:
|
|
7.5.12.15.1
|
Perform drug utilization review that meets the standards established by both ASES and federal authorities; and
|
|
7.5.12.15.2
|
Develop and distribute protocols, to be subject to ASES approval, when necessary.
|
|
7.5.12.16
|
Communication with Providers.
The Contractor shall ensure the following communications with Providers:
|
|
7.5.12.16.1
|
The Contractor shall advise Providers of the use of the PDL as a first option at the moment of prescribing; and of the need to observe the exceptions process when filling a prescription for a drug not on the PDL.
|
|
7.5.12.16.2
|
The Contractor shall advise Providers that they may not outright deny medication because it is not included on ASES’s PDL. A medication not on the PDL may be provided through the exceptions process described in Section 7.5.12.10 of this Contract.
|
|
7.5.12.16.3
|
The Contractor shall advise Providers on the use of brand-name drugs, and the availability of the bio-equivalent version, if any.
|
|
7.5.12.17
|
Cooperation with the Pharmacy Program Administrator (“PPA”)
|
|
7.5.12.17.1
|
The Contractor shall receive from the PPA updates to the PDL. The Contractor shall adhere to these updates.
|
|
7.5.12.17.2
|
Any rebates shall be negotiated by the PPA and retained in their entirety by ASES. The Contractor shall neither negotiate, collect, nor retain, any pharmacy rebate for the utilization by Enrollees of brand drugs included in the ASES PDL.
|
|
7.6.1
|
Dental Services shall include the following:
|
|
7.6.1.1
|
All preventative and corrective services for children under age 21 mandated by the EPSDT requirement;
|
|
7.6.1.2
|
Pediatric Pulp Therapy (Pulpotomy) for children under age 21;
|
|
7.6.1.3
|
Stainless Steel Crowns for use in primary teeth following a Pediatric Pulpotomy;
|
|
7.6.1.4
|
Preventive dental services for adults;
|
|
7.6.1.5
|
Restorative dental services for adults;
|
|
7.6.1.6
|
One comprehensive oral exam;
|
|
7.6.1.7
|
One periodical exam every six months;
|
|
7.6.1.8
|
One defined problem-limited oral exam;
|
|
7.6.1.9
|
One full series of intra-oral radiographies, including bite, every three years;
|
|
7.6.1.10
|
One initial periapical intra-oral radiography;
|
|
7.6.1.11
|
Up to five additional periapical/intra-oral radiographies per year;
|
|
7.6.1.12
|
One single film-bite radiography per year;
|
|
7.6.1.13
|
One two-film bite radiography per year;
|
|
7.6.1.14
|
One panoramic radiography every three years;
|
|
7.6.1.15
|
One adult cleanse every six months;
|
|
7.6.1.16
|
One child cleanse every six months;
|
|
7.6.1.17
|
One topical fluoride application every six month for Enrollees under 19 years old;
|
|
7.6.1.18
|
Fissure sealants for life for Enrollees up to 14 years old (including decidual molars up to 8 years old when Medically Necessary because of cavity tendencies);
|
|
7.6.1.19
|
Amalgam restoration;
|
|
7.6.1.20
|
Resin restorations;
|
|
7.6.1.21
|
Root canal;
|
|
7.6.1.22
|
Palliative treatment; and
|
|
7.6.1.23
|
Oral surgery.
|
|
7.7.1
|
The Special Coverage benefit is designed to provide services for Enrollees with special health care needs caused by serious illness.
|
|
7.7.2
|
The Contractor shall provide to ASES the strategy implemented for the identification of populations with special health care needs in order to identify any ongoing special conditions of Enrollees that require a treatment plan and regular care monitoring by appropriate health care professionals.
|
|
7.7.3
|
The Contractor shall implement a system for screening Enrollees for Special Coverage and registering Enrollees who qualify. The Contractor shall design a form to be used by Providers in submitting a registration for Special Coverage.
|
|
7.7.4
|
The registration system for Special Coverage shall emphasize speedy processing of the registration.
|
|
7.7.5
|
Once a Provider supplies all the required information for the Contractor to process a registration, Special Coverage shall take effect retroactively as of the date the Provider reaches a diagnosis, including documentation of test results, for any condition included in Special Coverage. In case information is submitted to Contractor after diagnosis was reached, coverage can be made retroactive up to sixty (60) Calendar Days before the date on which Provider submitted the registration request.
|
|
7.7.6
|
According to the timeframes specified in Attachment 12 to this Contract, the Contractor shall submit to ASES for approval proposed protocols to be established for Special Coverage and any subsequent changes to the proposed protocols for Special Coverage must be previously approved in writing by ASES. The proposed protocols must be established for, at a minimum, the following:
|
|
7.7.6.1
|
Registration procedures;
|
|
7.7.6.2
|
Formats established for registration forms;
|
|
7.7.6.3
|
Forms of notices to be issued to the Enrollee and to the Provider to inform them of the Contractor’s decision concerning Special Coverage;
|
|
7.7.6.4
|
Protocols for the development of treatment plan;
|
|
7.7.6.5
|
Provisions for ensuring that Enrollees with Special Coverage have timely access to specialists appropriate for the Enrollee’s condition and identified needs; and
|
|
7.7.6.6
|
A summary of the Contractor’s strategy for the identification of populations with special health care needs.
|
|
7.7.7
|
The protocols shall emphasize both the need for a speedy determination and the need for screening evaluations to be conducted by competent Health Care Professionals with appropriate expertise.
|
|
7.7.8
|
The Contractor shall complete, monitor, and routinely update a treatment plan for each Enrollee who is registered for Special Coverage.
|
|
7.7.8.1
|
The treatment plan shall be developed by the Enrollee’s PCP, with the Enrollee’s participation, and in consultation with any specialists caring for the Enrollee. The Contractor shall require, in its Provider Contracts with PCPs, that Special Registration treatment plans be submitted to the Contractor for review and approval in a timely manner.
|
|
7.7.8.2
|
The Contractor shall coordinate with the MBHO in development of the treatment plan, and shall consider any impact treatment provided by the MBHO may have on the treatment plan.
|
|
7.7.9
|
Autism
|
|
7.7.9.1
|
The physical health services that the autism population need to access through specialists as gastroenterologists, neurologists, allergists, and dentists, will be offered through Special Coverage. The Uniform Guide for Special Coverage (Attachment 7 to this Contract) includes the procedures to follow for this condition. The MBHO will cover all Behavioral Health Services relating to autism, including collaboration and integration with any treatment plan developed by the Contractor. The Contractor shall submit, according to the timeframes set forth in Attachment 12 to this Contract, a plan for coordination with the MBHO to meet the integration requirement.
|
|
7.7.9.2
|
The Contractor shall require in its Provider Contracts with PCPs that the PCP carry out the M-CHAT screen to detect Autism in Enrollees under age eighteen (18) months, or in any other age range established by the Department of Health. Once the PCP diagnoses autism, the PCP will refer the patient to the mental health Provider. The M-CHAT test may be accessed through the Internet, and does not entail any cost, nor does it infringe any copyright.
|
|
7.7.9.3
|
The Contractor shall also require, through its Provider Contracts, that PCPs administer the Ages and Stages Questionnaire (ASQ) to the parents of child Enrollees. This questionnaire must be completed when the child is nine (9), eighteen (18), and thirty (30) months old, or at any other age established by the Department of Health. ASES acquired the license for the exclusive use child Enrollees in MI Salud and will provide the questionnaires to the Contract, which shall transmit the questionnaire to PCPs and mentor them in its use.
|
|
7.7.9.4
|
The Contractor shall audit PCPs’ use of the M-CHAT and ASQ as part of its Physician Incentive Plan.
|
|
7.7.10
|
Services provided under Special Coverage shall be subject to Prior Authorization by the Contractor as specified in Section 7.7.11 of this Contract.
|
|
7.7.11
|
Special Coverage shall include in its scope the following services; provided, however, that an Enrollee shall be entitled only to those services Medically Necessary to treat the condition that qualified the Enrollee for Special Coverage:
|
|
7.7.11.1
|
Coronary and intensive care services, without limit;
|
|
7.7.11.2
|
Maxillary surgery;
|
|
7.7.11.3
|
Neurosurgical and cardiovascular procedures, including pacemakers, valves and any other instrument or artificial devices;
|
|
7.7.11.4
|
Peritoneal dialysis, hemodialysis and related services;
|
|
7.7.11.5
|
Pathological and clinical laboratory tests that are required to be sent outside Puerto Rico for processing;
|
|
7.7.11.6
|
Neonatal intensive care unit services, without limit;
|
|
7.7.11.7
|
Radioisotope, chemotherapy, radiotherapy and cobalt treatments;
|
|
7.7.11.8
|
Treatment of gastrointestinal conditions and allergies and nutritional services in autism patients;
|
|
7.7.11.9
|
The following procedures and diagnostic tests, when Medically Necessary (Prior Authorization required):
|
|
7.7.11.9.1
|
Computerized Tomography;
|
|
7.7.11.9.2
|
Magnetic resonance test;
|
|
7.7.11.9.3
|
Cardiac catheters; (no prior authorizations required)
|
|
7.7.11.9.4
|
Holter test; (no prior authorizations required)
|
|
7.7.11.9.5
|
Doppler test; (no prior authorizations required)
|
|
7.7.11.9.6
|
Streest test; (no prior authorizations required)
|
|
7.7.11.9.7
|
Lithotripsy;
|
|
7.7.11.9.8
|
Electromyography;
|
|
7.7.11.9.9
|
SPECT test;
|
|
7.7.11.9.10
|
OPG test; and
|
|
7.7.11.9.11
|
Impedance Plesthymography;
|
|
7.7.11.10
|
Other neurological, cerebrovascular and cardiovascular procedures, invasive and noninvasive;
|
|
7.7.11.11
|
Nuclear medicine imaging;
|
|
7.7.11.12
|
Diagnostic endoscopies;
|
|
7.7.11.13
|
Genetic studies;
|
|
7.7.11.14
|
Up to fifteen (15) additional (beyond the services provided under Basic Coverage) physical therapy treatments per Enrollee condition per year when indicated by an orthopedist or physiatrist after Contractor Prior Authorization;
|
|
7.7.11.15
|
General anesthesia, including for dental treatment of special needs children;
|
|
7.7.11.16
|
Hyperbaric Chamber;
|
|
7.7.11.17
|
Immunosuppressive medicine and laboratories required for maintenance treatment of post-surgical patients or transplant patients, to ensure the stability of the Enrollee's health, and for emergencies that may occur after said surgery; and
|
|
7.7.11.18
|
Treatment for the following conditions after confirmed laboratory results and established diagnosis:
|
|
7.7.11.18.1
|
HIV Positive factor and/or Acquired Immunodeficiency Syndrome (AIDS) (Outpatient and hospitalization services are included; no Referral or Prior Authorization is required for Enrollee visits and treatment at the Health Department's Regional Immunology Clinics and other qualified Providers);
|
|
7.7.11.18.2
|
Tuberculosis;
|
|
7.7.11.18.3
|
Leprosy;
|
|
7.7.11.18.4
|
Lupus;
|
|
7.7.11.18.5
|
Cystic Fibrosis;
|
|
7.7.11.18.6
|
Cancer;
|
|
7.7.11.18.7
|
Hemophilia; and
|
|
7.7.11.18.8
|
Special conditions of children, including the prescribed conditions in the Special Needs Children Codes (see Attachment 13), except:
|
|
7.7.11.18.8.1
|
Asthma and diabetes, which are included in the Disease Management program;
|
|
7.7.11.18.8.2
|
Mental Disorders; and
|
|
7.7.11.18.8.3
|
Mental Retardation (Behavioral manifestations shall be managed by behavioral health Providers within the Basic Coverage, with the exception of situations of catastrophic disease);
|
|
7.7.11.18.9
|
Scleroderma;
|
|
7.7.11.18.10
|
Multiple Sclerosis;
|
|
7.7.11.18.11
|
Conditions resulting from self-inflicted damage or as a result of a felony by an Enrollee or negligence; and
|
|
7.7.11.18.12
|
Chronic renal disease in levels three (3), four (4) and five (5) (Levels 1 and 2 are included in the Basic Coverage); these levels of renal disease are defined as follows:
|
|
7.7.11.18.12.1
|
Level 3
– GFR (Glomerular Filtration – ml/min. per 1.73m² per corporal surface area) between 30 and 59, a moderate decrease in kidney function;
|
|
7.7.11.18.12.2
|
Level 4
- GFR between 15 and 29, a severe decrease in kidney function; and
|
|
7.7.11.18.12.3
|
Level 5
– GFR under 15, renal failure that will probably require either dialysis or a kidney transplant.
|
|
7.7.11.19
|
Required medication for the outpatient treatment of Tuberculosis and Leprosy is included under Special Coverage. Medication for the outpatient treatment or hospitalization for AIDS-diagnosed Enrollees or HIV-positive Enrollees is also included, with the exception of Protease inhibitors which will be provided by CPTET Centers.
|
|
7.7.12
|
An Enrollee may register for Special Coverage based on one of the conditions listed in Attachment 7 to this Contract (Uniform Guide to Special Coverage). The Contractor must seek ASES authorization for any other special condition not listed in Attachment 7, which the Enrollee, PCP, or PMG requests to be the basis of Special Coverage for an Enrollee. The request must include sufficient documentation of Enrollee(s) need for services and the cost-effectiveness of the care option. ASES will consult with the Health Department and issue a decision which will be binding between the parties.
|
|
7.7.13
|
Except as expressly noted in this Section 7.7, the exclusions applied to Basic Coverage apply to Special Coverage.
|
|
7.8.1
|
Benefits under MI Salud include Case Management and Disease Management, which are intended to coordinate care for Enrollees with intense health service needs.
|
|
7.8.2
|
Case Management
|
|
7.8.2.1
|
The Contractor shall be responsible for the Case Management of Enrollees who have the greatest need, including those who have catastrophic, high-cost, or high-risk conditions.
|
|
7.8.2.2
|
The Contractor’s case management system shall emphasize prevention, continuity of care, and coordination of care. The system will advocate for, and link Enrollees to, services as necessary across Providers and settings. Case Management functions include:
|
|
7.8.2.2.1
|
Early identification of Enrollees who have or may have special needs, including through use of the screening tools M-CHAT and ASQ-SE;
|
|
7.8.2.2.2
|
Assessment of an Enrollee’s risk factors including identification of any behavioral health needs;
|
|
7.8.2.2.3
|
Development of a plan of care;
|
|
7.8.2.2.4
|
Coordination and assistance to ensure timely Access to Providers;
|
|
7.8.2.2.5
|
Coordination of care actively linking the Enrollee to Providers, medical services, residential, social and other support services where needed;
|
|
7.8.2.2.6
|
Monitoring;
|
|
7.8.2.2.7
|
Continuity of care;
|
|
7.8.2.2.8
|
Follow-up and documentation; and
|
|
7.8.2.2.9
|
Coordination with the MBHO for any Enrollee with behavioral health needs, including autism, attention deficit disorders, and substance or alcohol abuse disorders.
|
|
7.8.2.3
|
The Contractor shall develop policies and procedures for Case Management that include, at a minimum, the following elements:
|
|
7.8.2.3.1
|
The provision of an individual needs assessment and diagnostic assessment;
|
|
7.8.2.3.2
|
The development of an individual treatment plan, as necessary, based on the needs assessment;
|
|
7.8.2.3.3
|
The establishment of treatment objectives;
|
|
7.8.2.3.4
|
The monitoring of outcomes;
|
|
7.8.2.3.5
|
A process to ensure that treatment plans are revised as necessary;
|
|
7.8.2.3.6
|
A strategy to ensure that all Enrollees or Authorized Representatives, as well as any specialists caring for the Enrollee, are involved in a treatment planning process coordinated by the PCP;
|
|
7.8.2.3.7
|
Procedures and criteria for making Referrals to specialists and subspecialists;
|
|
7.8.2.3.8
|
Procedures and criteria for maintaining care plans and Referral services when the Enrollee changes PCPs;
|
|
7.8.2.3.9
|
Capacity to implement, when indicated, case management functions such as individual needs assessment, including establishing treatment objectives, treatment follow-up, monitoring of outcomes, or revision of treatment plan; and
|
|
7.8.2.3.10
|
Process for referring Enrollees into Disease Management.
|
|
7.8.2.4
|
These procedures must be designed to include consultation and coordination with the MBHO and any behavioral health Providers when the Enrollee is receiving behavioral health services or is identified to require behavioral health services.
|
|
7.8.2.5
|
As part of its Case Management Program, the Contractor shall maintain statistical reports in the following areas:
|
|
7.8.2.5.1
|
Number of Enrollees receiving intensive one-on-one counseling interventions by case managers;
|
|
7.8.2.5.2
|
Number of Prior Authorizations and denials of Prior Authorization for the conditions included in Special Coverage;
|
|
7.8.2.5.3
|
Number of Enrollees screened for depression using the PHQ-9 (Patient Health Questionnaire-9) in adults and the ASQ-SE (Ages and Stages Questionnaire Socio-Emotional) in children; and
|
|
7.8.2.5.4
|
The number of Enrollees with chronic behavioral health conditions.
|
|
7.8.2.6
|
The Contractor shall submit its Case Management policies and procedures to ASES for review and approval according to the timeframe specified in Attachment 12 to this Contract. Any subsequent changes to Case Management policies and procedures must be previously approved in writing by ASES.
|
|
7.8.3
|
Disease Management
|
|
7.8.3.1
|
The Contractor shall develop a Disease Management program for individuals with Chronic Conditions, including the following:
|
|
7.8.3.1.1
|
Asthma;
|
|
7.8.3.1.2
|
Depression (to be handled by the MBHO in its Disease Management Program);
|
|
7.8.3.1.3
|
Diabetes Type 1 or 2;
|
|
7.8.3.1.4
|
Congestive heart failure and other cardiovascular disease;
|
|
7.8.3.1.5
|
Hypertension;
|
|
7.8.3.1.6
|
Obesity; and
|
|
7.8.3.1.7
|
Chronic renal disease, levels 1 and 2 (see definition at Section 7.5.6.1.18.1 of this Contract).
|
|
7.8.3.2
|
The Contractor shall identify and categorize Enrollees using clinical protocols of the Health Department and protocols developed by the Committee for Management of Conditions established by ASES.
|
|
7.8.3.3
|
The Contractor shall report quarterly on the number of Enrollees diagnosed with each of these conditions.
|
|
7.8.3.4
|
The Contractor shall develop Disease Management policies and procedures detailing its program, including how Enrollees are identified for and referred to Disease Management, Disease Management program descriptions, and monitoring and evaluation activities.
|
|
7.8.3.5
|
The Contractor shall submit its Disease Management policies and procedures to ASES for review and approval according to the timeframe specified in Attachment 12 to this Contract. Any subsequent changes to Disease Management policies and procedures must be previously approved in writing by ASES.
|
|
7.8.3.6
|
The Contractor shall require in its policies and procedures that an individualized treatment plan be developed for each Enrollee who receives Disease Management services. The policies and procedures shall include a strategy to ensure that all Enrollees or Authorized Representatives, as well as any specialists caring for the Enrollee, are involved in a treatment planning process coordinated by the PCP.
|
|
7.9.1
|
The Contractor shall arrange with the Network Providers for the provision of EPSDT Program services to Enrollees who are less than twenty-one (21) years of age (“EPSDT Eligible Children”), as specified below.
|
|
7.9.1.1
|
The Contractor and ASES shall develop an EPSDT plan that sets forth those Administrative Services that the Contractor shall perform in connection with EPSDT (the “EPSDT Plan”), pursuant to applicable provisions of section 1902(a)(43) of the Social Security Act. The EPSDT Plan shall address the following:
|
|
7.9.1.1.1
|
EPSDT screening standards and guidelines;
|
|
7.9.1.1.2
|
Education programs for Network Providers regarding the requirements to (i) track gaps in care, (ii) promote follow-up to ensure that Network Providers comply with the Healthy Child Care periodicity schedules, and (iii) provide the information necessary for ASES to produce its CMS 416 reports; and
|
|
7.9.1.1.3
|
Outreach and education programs for parents.
|
|
7.9.1.2
|
The EPSDT Plan shall emphasize outreach and compliance monitoring for children and adolescents (young adults), taking into account the multi-lingual, multi-cultural nature of the population, as well as other unique characteristics of this population.
|
|
7.9.1.3
|
The EPSDT Plan shall include procedures for tracking gaps in care and follow up for annual dental examinations and visits. The Contractor shall submit its EPSDT Plan for review and approval according to the timeframe specified in Attachment 12 to this Contract.
|
|
7.9.1.4
|
The EPSDT Plan shall require that quarterly reports compiled by the Contractor on EPSDT screening, based on Claims data submitted by Network Providers for EPSDT Eligible Children, will be submitted in accordance with the requirements of the CMS 416 reports to be prepared by ASES.
|
|
7.9.2
|
Outreach and Education
|
|
7.9.2.1
|
The Contractor’s EPSDT outreach and education process for EPSDT Eligible Children and their families shall include:
|
|
7.9.2.1.1
|
The importance of preventive care;
|
|
7.9.2.1.2
|
The periodicity schedule and the depth and breadth of services;
|
|
7.9.2.1.3
|
How and where to access services; and
|
|
7.9.2.1.4
|
A statement that services are provided without cost.
|
|
7.9.2.2
|
The Contractor shall inform its newly enrolled families with EPSDT Eligible Children about the EPSDT program upon Enrollment with the MI Salud Plan. This requirement includes inform pregnant women and new mothers, either before or within fourteen (14) Calendar Days after the birth of their children, that EPSDT services are available.
|
|
7.9.2.3
|
The Contractor will coordinate through its clinical programs necessary covered preventive services upon member request.
|
|
7.9.2.4
|
[Intentionally left blank]
|
|
7.9.2.5
|
The Contractor shall provide to each PCP, at least three (February, June and October) times per year, a list of the PCP’s EPSDT Eligible Children who are not in compliance with the EPSDT periodicity schedule.
|
|
7.9.2.6
|
The Contractor will ensure that the PCP receives a Gaps in Care analysis for at least eighty percent (80%) of his or her EPSDT Eligible Children. For purposes of this Contract, “Gaps in Care analysis” shall mean the comparison of the actual provision of preventive services for EPSDT Eligible Children with the recommended preventive services according to evidence-based clinical practice guidelines.
|
|
7.9.2.7
|
Outreach and education shall include a combination of written and oral (on the telephone, face-to-face, or films/tapes) methods, and may be done by Contractor personnel or by Providers. All outreach and education shall be documented and shall be conducted in non-technical language at or below a fourth (4
th
)
grade reading level. The Contractor shall use accepted methods for informing persons who are blind or deaf, or cannot read or understand the Spanish language.
|
|
7.9.3
|
Screening
|
|
7.9.3.1
|
The Contractor will promote periodic screens (“EPSDT Checkups”) in accordance with the Puerto Rico Medicaid Program’s periodicity schedule and the American Academy of Pediatrics EPSDT periodicity schedule. Such EPSDT Checkups shall include, but not be limited to, the Healthy Child Care checkups described in Section 7.5.3.1 of this Contract.
|
|
7.9.3.2
|
The Contractor shall arrange for the provision of an initial health and screening visit to all newly enrolled EPSDT Eligible Children for all newborns within twenty-four (24) hours of birth.
|
|
7.9.3.3
|
The Contractor shall advise the EPSDT Enrollee and his or her parents, or his or her legal guardian, of his or her right to have an EPSDT Checkup as well will provide a written notification of preventive care according to the EPSDT protocols.
|
|
7.9.3.4
|
EPSDT Checkups must include all of the following:
|
|
7.9.3.4.1
|
A comprehensive health and developmental history;
|
|
7.9.3.4.2
|
Developmental assessment, including mental, emotional, and behavioral health development;
|
|
7.9.3.4.3
|
Measurements (including head circumference for infants);
|
|
7.9.3.4.4
|
An assessment of nutritional status;
|
|
7.9.3.4.5
|
A comprehensive unclothed physical exam;
|
|
7.9.3.4.6
|
Immunizations according to the guidance issued by the Advisory Committee on Immunization Practices (ACIP) (the vaccines themselves are paid for by the Department of Health; the Contractor shall cover Providers’ administration of the vaccines, under the fee schedule established by the Department of Health);
|
|
7.9.3.4.7
|
Certain laboratory tests;
|
|
7.9.3.4.8
|
Anticipatory guidance and health education;
|
|
7.9.3.4.9
|
Vision screening;
|
|
7.9.3.4.10
|
Tuberculosis; as applicable
|
|
7.9.3.4.11
|
Hearing screening;
|
|
7.9.3.4.12
|
Dental and oral health assessment; and
|
|
7.9.3.4.13
|
Lead Screening.
|
|
7.9.3.5
|
The Contractor shall promote and inform providers of the requirements for the appropriate screening of lead toxicity. Regardless of health risk, the Contractor shall require in its Provider Contracts that Network Providers arrange for a blood lead screening test for all EPSDT Eligible children at twelve (12) and twenty-four (24) months of age. Children between twenty-four (24) and seventy-two (72) months of age should receive a blood lead screening test if there is no record of a previous test.
|
|
7.9.3.6
|
The Contractor shall have procedures that ensure appropriate access to care of EPSDT Eligible Children in need of further diagno
s
tic and/or treatment services to correct or ameliorate defects, and physical and mental illnesses and conditions discovered by the EPSDT Checkup. Referral and follow up may be made from the Provider conducting the screening or to another Provider, as appropriate.
|
|
7.9.3.7
|
The Contractor will include EPSDT level of compliance of the population assigned to every PCP as one of the qualifying criteria for the Physician Incentive Program.
|
|
7.9.3.8
|
The Contractor shall monitor Providers’ compliance with EPSDT guidelines according with CMS objectives and report on such compliance every quarter pursuant to its EPSDT Plan.
|
|
7.9.4
|
Tracking
|
|
7.9.4.1
|
The Contractor shall establish a tracking system using the Gaps in Care analysis that provides information on compliance with the following EPSDT requirements:
|
|
7.9.4.1.1
|
Preventive diagnostic services; and
|
|
7.9.4.1.2
|
Immunizations and dental services.
|
|
7.9.4.1.3
|
[Intentionally left blank]
|
|
7.9.4.2
|
All information generated and maintained in the tracking system shall be consistent with Encounter Data requirements as specified in Section 16.8 of this Contract.
|
|
7.9.5
|
Diagnostic and Treatment Services
|
|
7.9.5.1
|
If a suspected problem is detected by a screening EPSDT Checkup, the child shall be evaluated as necessary for further diagnosis. This diagnosis is used to determine treatment needs.
|
|
7.9.5.2
|
The MI Salud Plan will provide access for all follow-up diagnostic and treatment services under this coverage deemed Medically Necessary to ameliorate or correct a problem discovered during the Checkup. The Contractor shall arrange for the provision of Medically Necessary Covered Services through its Network Providers.
|
|
7.10.1
|
In compliance with 42 CFR 438.6 (i) (1)-(2), and with Law No. 160 of November 17, 2001, and with 42 CFR 489.100, the Contractor shall maintain written policies and procedures for Advance Directives. The Contractor shall require Network Providers to: (i) include Advance Directives in each Enrollee’s Medical Record, (ii) provide these policies and procedures to all Enrollees eighteen (18) years of age and older and (iii) advise Enrollees of:
|
|
7.10.1.1
|
Their rights under the law of Puerto Rico, including the right to accept or refuse medical or surgical treatment and the right to formulate Advance Directives;
|
|
7.10.1.2
|
The Contractor’s written policies respecting the implementation of those rights, including a statement of any limitation regarding the implementation of Advance Directives as a matter of conscience; and
|
|
7.10.1.3
|
The Enrollee’s right to file complaints concerning the Advance Directive requirements directly with ASES or with the Puerto Rico Office of the Patient Advocate.
|
|
7.10.2
|
The information must include a description of Puerto Rico law and must reflect changes in laws as soon as possible, but no later than ninety (90) Calendar Days after the effective change.
|
|
7.10.3
|
The Contractor shall contractually require its Network Providers to educate their staff about its policies and procedures on Advance Directives, situations in which Advance Directives may be of benefit to Enrollees, and their responsibility to educate Enrollees about this tool and assist them to make use of it.
|
|
7.10.4
|
The Contractor shall educate Enrollees about their ability to direct their care using Advance Directives and shall specifically designate which staff members or Network Providers are responsible for providing this education.
|
|
7.11.1
|
The Contractor shall ensure that Network Providers collect Enrollee cost-sharing only as specified in Attachment 8 to this Contract.
|
|
7.11.2
|
The Contractor shall ensure that it accurately differentiates the categories of MI Salud Enrollees in its Marketing Materials and communications, to clarify the cost-sharing rules that are applied to each group. The Contractor shall ensure that the Enrollee’s eligibility category appears on the Enrollee ID Card, so that cost-sharing is correctly determined.
|
|
7.11.3
|
The Contractor shall ensure that, in keeping with the Co-Payment policies included in Attachment 8, Medicaid and CHIP Eligible Persons bear no cost-sharing responsibility under MI Salud for services provided within the Contractor’s PPN or for the treatment of an Emergency Medical Condition.
|
|
7.11.4
|
As provided in Attachment 8 to this Contract, the Contractor shall impose Co-Payments for services provided in an emergency room outside the Enrollee’s PPN, but only in limited circumstances.
|
|
7.11.4.1
|
For Medicaid and CHIP Eligible Persons, the Contractor shall not impose any Co-Payment for the treatment of an Emergency Medical Condition. The Contractor shall, however, as provided in Attachment 8 to this Contract, impose Co-Payments for services provided in an emergency room to treat a condition that does not meet the definition of Emergency Medical Condition as set forth in this Contract.
|
|
7.11.4.2
|
No Co-Payments shall be charged for CHIP children under eighteen years of age under any circumstances; and
|
|
7.11.4.3
|
For Other Eligible Persons, the Contractor shall impose a Co-Payment for any emergency room visit outside the Enrollee’s PPN, if the Enrollee does not consult the Tele MI Salud Medical Advice Line before visiting the emergency room, and provide his or her call identification number at the emergency room. If the Enrollee presents the call identification number, no Co-Payment may be imposed.
|
|
7.11.5
|
As provided in 42 CFR 447.53(e), if a Medicaid or CHIP Eligible Person expresses his or her inability to pay the established Co-Payment at the time of service, the Contractor (through its contracted Providers) shall not deny the service.
|
|
7.11.6
|
An Indian as defined in Article 2, is exempt from all Co-Payments.
|
|
7.12.1
|
Dual Eligible Beneficiaries enrolled in MI Salud are eligible, with the limitations provided below, for the Covered Services described in this Article, in addition to some coverage of Medicare cost-sharing.
|
|
7.12.1.1
|
Dual Eligible Beneficiaries Who Receive Medicare Part A Only
|
|
7.12.1.1.1
|
The Contractor shall arrange for the provision of Basic Coverage as provided in this Article 7, excluding services covered under Medicare Part A (hospitalization); except that MI Salud shall cover hospitalization services after the Medicare Part A coverage limit has been reached.
|
|
7.12.1.1.2
|
The Contractor shall not cover the Medicare Part A premium or deductible.
|
|
7.12.1.2
|
Dual Eligible Beneficiaries Who Receive Medicare Part A and Part B
|
|
7.12.1.2.1
|
The Contractor shall arrange for the provision of the following Basic Coverage services only: Dental Services, Pharmacy Services, and Hospitalization Services (after the Medicare Part A coverage limit has been reached).
|
|
7.12.1.2.2
|
The Contractor shall not pay Claims for the Medicare Part A premium or deductible.
|
|
7.12.1.2.3
|
The Contractor shall pay Claims for Medicare Part B deductibles and co-insurance.
|
|
7.12.1.3
|
Dual Eligible Beneficiaries Enrolled in a Medicare Part C Plan
|
|
7.12.1.3.1
|
Medicare Platino is a Medicare Part C Plan that includes a supplementary package of MI Salud benefits for Dual Eligible Beneficiaries. A Dual Eligible Beneficiary enrolled in a Platino plan is eligible for the Benefits listed in Sections 7.12.1.1 and 7.12.1.2 above.
|
|
7.12.1.3.2
|
An Enrollee who is independently enrolled in a private Medicare Advantage plan is also eligible for the Benefits listed in Sections 7.12.1 and 7.12.2 above.
|
|
7.12.2
|
Any MI Salud cost-sharing for Dual Eligible Beneficiaries shall be determined according to Section 7.11 and Attachment 8 of this Contract.
|
|
7.13.1
|
If, during the course of the Contract period, pursuant to 42 CFR 438.102, the Contractor elects not to arrange for the provision of, not to reimburse for, or not to provide a Referral or Prior Authorization for a service that is a Covered Service, because of an objection on moral or religious grounds, the Contractor shall notify:
|
|
7.13.1.1
|
ASES within one hundred and twenty (120) Calendar Days before adopting the policy with respect to any service;
|
|
7.13.1.2
|
Enrollees within ninety (90) Calendar Days after adopting the policy with respect to any service; and
|
|
7.13.1.3
|
Enrollees before and during Enrollment.
|
|
7.13.2
|
The Contractor acknowledges that such objection will be grounds for recalculation of rates paid to the Contractor.
|
ARTICLE 8
|
INTEGRATION OF PHYSICAL AND BEHAVIORAL HEALTH SERVICES
|
|
8.1.1
|
The “integration model” of MI Salud refers to the program goal of ensuring that physical and behavioral health services are closely interconnected, to ensure optimal detection, prevention, and treatment of physical and mental illness.
|
|
8.1.2
|
The Contractor (through contracted PCPs and PMGs, and other Network Providers) shall be jointly responsible, along with the MBHO, for identifying Enrollees’ needs and coordinating proper Access to both physical and behavioral health services.
|
|
8.1.3
|
In implementing an integrated model of service delivery, the Contractor shall strive to observe all the protections of the Mental Health Code (Act 408) and the Puerto Rico Patient’s Bill of Rights Act, as well as other applicable federal and Commonwealth legislation.
|
|
8.1.4
|
The Contractor shall ensure a collaborative relationship with the MBHO and shall develop protocols that define the relationship and include, at a minimum, the process for making referrals to the MBHO and providing the appropriate supporting documentation, the process for receiving referrals from the MBHO and requesting the appropriate supporting documentation, and the process for monitoring Enrollees referred to the MBHO.
|
|
8.2.1
|
The Contractor shall coordinate with the MBHO to facilitate the placement of a psychologist or other behavioral health Provider in each PMG setting. The behavioral health Provider shall be present, to the extent feasible, between the hours of 8:00 a.m. and 5:00 p.m. each Business Day and one Saturday per month; but at a minimum, sixteen (16) hours per week.
|
|
8.2.2
|
The Contractor shall ensure that the PMG provides adequate space and resources for the behavioral health Provider to provide care and consultations in a confidential setting.
|
|
8.2.3
|
The salary costs for the behavioral health Provider within the PMG shall be borne by the MBHO; however, the Contractor and the MBHO shall negotiate the associated administrative costs.
|
|
8.2.4
|
The behavioral health Provider housed within the PMG shall conduct screening evaluations, crisis intervention, and limited psychotherapy (between four (4) and six (6) sessions, according to the needs of the Enrollee).
|
|
8.2.5
|
The Contractor shall share with the MBHO Behavioral Health Provider stationed within the PMG, the screening instruments for intervention and early detection of mental health conditions.
|
|
8.3.1
|
MI Salud Enrollees with chronic or severe mental health conditions, which require more intensive or continuous care than can be provided within the PMG environment as set forth in Section 8.2 of this Contract, shall be referred to the MBHO for services.
|
|
8.3.2
|
An Enrollee may access behavioral health services through the MBHO through the following means:
|
|
8.3.2.1
|
A Referral from the PCP or other PMG physician;
|
|
8.3.2.2
|
Self-referral (walk-in);
|
|
8.3.2.3
|
Visiting a Comprehensive Health Center (“CCuSAI”);
|
|
8.3.2.4
|
Visiting Central Access Units;
|
|
8.3.2.5
|
The Tele MI Salud Service;
|
|
8.3.2.6
|
The telephone Call Center provided by ASSMCA, known as “Linea Pas”;
|
|
8.3.2.7
|
MBHO clinics;
|
|
8.3.2.8
|
Hospitals; and
|
|
8.3.2.9
|
Emergency rooms.
|
|
8.4.1
|
The Contractor and the MBHO shall share documents in the possession of each (including agreements, processes, guidelines and clinical protocols), in order for each to understand the other’s operations to ensure optimal cooperation.
|
|
8.4.2
|
The Contractor and the MBHO shall jointly develop forms to facilitate electronic communications, such as:
|
|
8.4.2.1
|
Information sheet for Enrollees on HIPAA requirements;
|
|
8.4.2.2
|
Referral sheet; and
|
|
8.4.2.3
|
Informed consent form.
|
|
8.4.3
|
The Contractor shall establish a process for monitoring exchange of information, documenting receipt of information and following up on information not submitted in a timely manner.
|
|
8.4.4
|
The Contractor shall require PMG staff to follow up with MBHO staff concerning the care of Enrollees referred by the PMG to the MBHO.
|
|
8.5.1
|
The Contractor shall train PMG staff on the goals and operational details of the integrated model of care, and, as appropriate, identification of behavioral health issues and conditions.
|
|
8.5.2
|
The Contractor shall require PMGs to Immediately refer Enrollees to the Behavioral Health Professional located within the PMG (or, if the professional is not available, to the Emergency Room) when an Enrollee manifests suicidal behavior.
|
ARTICLE 9
|
PROVIDER NETWORK
|
|
9.1.1
|
The Contractor shall have an adequate network of available Providers, in accordance with the timeframe specified in Attachment 12, meeting all Contract requirements in order: 1) to ensure timely Access to Covered Services (including complying with all federal and Puerto Rico requirements concerning timeliness, amount, duration, and scope of services); and 2) to provide sufficient Network Providers to satisfy the demand of Covered Services with adequate capacity and quality service delivery.
|
|
9.1.2
|
The Contractor shall ensure that its General Network of Providers is adequate to assure Access to all Covered Services, and that all Providers are appropriately Credentialed, maintain current licenses, and have appropriate locations to provide the Covered Services.
|
|
9.1.2.1
|
Besides complying with the Federal and Puerto Rico laws regarding the physical condition of medical facilities, the Provider’s facilities must also comply with ASES’s requirements including, but not limited to, accessibility, cleanliness and proper hygiene according to the criteria established in the Health Facilities Act, Act No. 101 of June 24, 1965. . ASES reserves the right to evaluate the appropriateness of such facilities to provide the Covered Services. After receiving a written notice from ASES, the Contractor must timely notify the Provider and propose and enforce a corrective plan to be completed within ninety (90) Calendar Days to make the facilities appropriate to provide the Covered Services.
|
|
9.1.3
|
The Contractor shall also develop, as a subset of its General Network of Providers, a Preferred Provider Network (“PPN”). The objectives of the PPN model are to increase Access to Providers and needed services, improve availability of Covered Services on a timely basis, improve the quality of Enrollee care, enhance continuity of care, and facilitate effective exchange of health information between Providers and the Contractor.
|
|
9.1.3.1
|
The Contractor’s PPN shall include a sufficient number of PMGs, PCPs, specialists, hospitals, surgery centers, clinical laboratories and other Providers to adequately address the needs of Enrollees.
|
|
9.1.3.2
|
At a minimum, except as indicated below, the General Network standards will also apply to the PPN.
|
|
9.1.3.3
|
The PPN does not include Dental and Pharmacy Services.
|
|
9.1.4
|
The Contractor shall collaborate with the MBHO to provide integrated MI Salud mental and physical health services in order to achieve a proper management of both services.
|
|
9.1.5
|
The Contractor’s Network shall not include a Provider if the Provider, or any person or entity that has an ownership or control interest in the Provider, or is an agent or managing employee of the Provider, has been excluded from participation in Medicaid, Medicare, or CHIP by HHS, the HHS Office of Inspector General, or who are on the EPLS or on Puerto Rico’s list of excluded Providers. The Contractor is responsible for checking the exclusions list and providing notice of any exclusions pursuant to Section 9.4.9 of this Contract.
|
|
9.1.6
|
Each Provider shall have a unique National Provider Identifier (“NPI”) and shall be under contract with the Contractor’s Network.
|
|
9.1.7
|
With respect to Dental Services, the Contractor shall include in its Network any Provider that is qualified, per the requirements in this Article 9, and willing to participate.
|
|
9.2.1
|
When establishing and maintaining an adequate network of Providers the Contractor shall consider and comply with each of the following criteria, in accordance with 42 CFR 438.206(b)(1):
|
|
9.2.1.1
|
Estimated eligible population and number of Enrollees;
|
|
9.2.1.2
|
Estimated use of services, considering the specific characteristics of the population and special needs for health care;
|
|
9.2.1.3
|
Number and type of Providers required to offer services, taking experience, training and specialties into account;
|
|
9.2.1.4
|
Maximum number of patients per Provider;
|
|
9.2.1.5
|
Number of Providers in the PPN and General Network that are not accepting new patients; and
|
|
9.2.1.6
|
Geographic location of Providers and Enrollees, taking into account distance as permitted by law, the duration of trip, the means of transportation commonly used by Enrollees, and whether the facilities provide physical access for Enrollees with physical disabilities or special needs.
|
|
9.2.2
|
These provisions shall not be construed to:
|
|
9.2.2.1
|
Require the Contractor to contract with Providers beyond the number necessary to meet the needs of its Enrollees; or
|
|
9.2.2.2
|
Preclude the Contractor from establishing measures that are designed to maintain quality of services and control costs and are consistent with its responsibilities to Enrollees.
|
|
9.2.3
|
If the Contractor declines to include a Provider or group of Providers that have requested inclusion in its Network, the Contractor shall give the affected Provider(s) written notice of the reason for its decision.
|
|
9.2.4
|
The Contractor will use Reasonable Efforts to negotiate health services using state facilities, academic medical centers, municipal health services and facilities. The Contractor will keep ASES informed about the status of such negotiations and ASES will cooperate with the Contractor’s efforts.
|
|
9.3.1
|
The following requirements apply to specific Providers in the Contractor’s Network:
|
FQHC
Federal Qualified Health Centers
|
A Federally Qualified Health Center is an entity that provides outpatient care under Section 330 of the Public Health Service Act (42 USC 254b) and complies with the standards and regulations established by the federal government and is an eligible Provider enrolled in the Medicaid Program.
|
PHYSICIAN
|
A person with a license to practice medicine as an
M.D. or a D.O. in Puerto Rico, whether as a PCP or in the area of specialty under which he or she will provide medical services through a contract with the Contractor; and that it is a Provider enrolled in the Puerto Rico Medicaid Program; and has a valid registration number from the Drug Enforcement Agency and the Certificate of Controlled Substances of Puerto Rico, if required in his or her practice.
|
HOSPITAL
|
An institution licensed as a general or special hospital by the Puerto Rico Health Department under Chapter 241 of the Health and Safety Code or Private Psychiatric Hospitals under Chapter 577 of the Health and Safety Code (or who is a Provider which is a component part of the Puerto Rico or local government entity which does not require a license under the laws of the Commonwealth) which is enrolled as a Provider in the Puerto Rico Medicaid Program.
|
NON-MEDICAL PRACTICING
PROVIDER
|
A person who possesses a license issued by the licensing agency of the Commonwealth enrolled in the Puerto Rico Medicaid Program or a properly trained person who practices under the direct supervision of a licensed professional offering support in health services.
|
CLINICAL LABORATORY
|
An entity that has a valid certificate issued by the Clinical Laboratory Improvement Act (CLIA) and which has a license issued by the Health Department, licensing agency of the Commonwealth.
|
RURAL HEALTH CLINIC (RHC)
|
A health facility that the Secretary of Health and Human Services has determined meets the requirements of Section 1861(aa)(2) of the Social Security Act; and that has entered into an agreement with the Secretary to provide services in Rural Health Clinics or Centers under Medicare and in accordance with 42 CFR 405.2402.
|
LOCAL HEALTH DEPARTMENT
|
Local Health Department established under Act 81 from March 14, 1912.
|
NON-HOSPITAL PROVIDING
FACILITY
|
A health care service Provider which is duly licensed and credentialed to provide services and enroll in the Puerto Rico Medicaid program.
|
SCHOOLS OF MEDICINE
|
Clinics located in the medicine campus that provide primary and preventive care to children and adolescents.
|
|
9.3.2
|
The Contractor shall require the Network Providers to comply with any additional Provider qualifications as prescribed by ASES.
|
|
9.4.1
|
The Contractor shall ensure that all Network Providers are appropriately Credentialed and qualified to provide services per the terms of this Contract and comply with CMS Credentialing Requirements included on CMS Chapter VI of the Medicare Managed Care Manual.
|
|
9.4.2
|
The Contractor shall contract with all available private Providers that meet its Credentialing process (based on the Contractor’s evaluation of the materials listed in Section 9.4.3 of this Contract) and agree to its contractual terms, in order to ensure sufficient Network Providers to address Enrollee needs.
|
|
9.4.3
|
At a minimum, the file documenting the Contractor’s Credentialing process shall include, as applicable, the following:
|
|
9.4.3.1
|
Written application;
|
|
9.4.3.2
|
A current valid license to practice: Verification must show that the license was in effect at the time of the credentialing decision with a copy of a Good Standing or with the Junta de Licenciamiento Médico / Junta de Profesionales de la Salud CD;
|
|
9.4.3.3
|
Education and training records, including, but not limited to, Internship, Residency, Fellowships, Specialty Boards etc.: As per CMS chapter VI, section 60, education verification is required only for the highest level of education or training attained;
|
|
9.4.3.4
|
Board certification, when applicable, in each clinical specialty area for which the health care professional is being credentialed;
|
|
9.4.3.5
|
Clinical privileges in good standing at the hospital designated by the health care professional, when applicable, as the primary admitting facility: This information may be obtained by contacting the facility, obtaining a copy of the participating facility directory or attestation by the health care professional;
|
|
9.4.3.6
|
Current, adequate malpractice insurance: This information may be obtained via the malpractice carrier, a copy of the insurance face sheet or attestation by the health care professional;
|
|
9.4.3.7
|
A valid Drug Enforcement Agency (DEA) or Controlled Dangerous Substances (CDS) certificate in effect at the time of the credentialing: This information can be obtained through confirmation with CDS, entry into the National Technical Information Service (NTIS) database, or by obtaining a copy of the certificate.;
|
|
9.4.3.8
|
A history of professional liability claims that resulted in settlements or judgments paid by or on behalf of the health care professional: This information can be obtained from the malpractice carrier or from the National Practitioner Data Bank;
|
|
9.4.3.9
|
For physicians, any other information from the National Practitioner Data Bank;
|
|
9.4.3.10
|
Information about sanctions or limitations on licensure from the applicable state licensing agency or board, or from a group such as the Federation of State Medical Boards
|
|
9.4.3.11
|
Eligibility for participation in Medicare, when applicable;
|
|
9.4.3.12
|
Site Visits: The organization’s site visit policy will be reviewed pursuant to CMS’ monitoring protocol. At a minimum, the organization should consider requiring initial credentialing site visits of the offices of primary care practitioners, obstetrician- gynecologists, or other high-volume providers, as defined by the organization;
|
|
9.4.3.13
|
Disclosure of the information concerning the Provider and fiscal agents about participation and control including: name, address, participation percentage, familial relationships and others (as required by 42 CFR Part 455.104);
|
|
9.4.3.14
|
Provider’s disclosure of the information related to business transactions, in compliance with the 42 CFR Part 455.105;
|
|
9.4.3.15
|
Disclosure of the information about criminal convictions of the Provider or a person or entity with an ownership or control interest in the Provider, or who is an agent or managing employee of the Provider, in compliance with 42 CFR Part 455.106.
|
|
9.4.4
|
Credentialing of health care facilities shall be governed by, but not limited to, Law 101 of June 26, 1965, as amended, known as
“
Law of Facilities of Puerto Rico.
”
|
|
9.4.5
|
The Contractor shall re-Credential its Network Providers every three (3) years. Requirement documents are considered current at the time of the initial credentialing or recredentialing. As per CMS regulations and manuals the organization is not required to monitor and account for any expiration dates on a continuous basis unless required to do by the State.
|
|
9.4.6
|
The re-Credentialing process shall include, at a minimum, verification and/or updating of Sections 9.4.3.1 – 9.4.3.16 of this Contract, as appropriate, in order to ensure continued adequacy of the Network.
|
|
9.4.7
|
The Contractor shall maintain a Provider file for all Network Providers. The Provider file shall be updated annually and shall consist of, at a minimum, the following documents: annual state review, DEA license, malpractice insurance and ASSMCA license. Corroboration data will also be required quarterly as provided by the National Practitioner Data Bank, HHS OIG (Office of Inspector General), EPLS (Excluded Parties List System).
|
|
9.4.8
|
The Contractor shall ensure, and be able to demonstrate at the request of ASES, that: (a) Out-of-Network Providers are duly licensed to provide the Covered Services for which they submit Claims; and (b) the Contractor’s internal Credentialing and re-Credentialing processes are in accordance with 42 CFR 438.214 (Provider Selection).
|
|
9.4.9
|
If the Contractor determines, through the Credentialing or re-Credentialing process, or otherwise, that a Provider could be excluded pursuant to 42 CFR 1001.1001, or if the Contractor determines that the Provider has failed to make full and accurate disclosures as required in Sections 9.4.3.19–9.4.3.21 above, the Contractor shall deny the Provider’s request to participate in the Network, or, for a current Network Provider, as provided in Section 10.4.1.2.2 of this Contract, terminate the Provider Contract. The Contractor shall notify ASES of such a decision, and shall provide documentation of the bar on the Provider’s Network participation, within twenty (20) Business Days of communicating the decision to the Provider. The Contractor shall screen its employees, Network Providers, and other subcontractors under this Contract as required by law to determine whether any of them has been excluded from participation in Medicare, Medicaid, CHIP, or any other Federal health care program (as defined in Section 1128B(f) of the Social Security Act). ASES or the Puerto Rico Medicaid Program shall, upon receiving notification from the Contractor that the Contractor has denied Credentialing, notify the HHS Office of the Inspector General of the denial with twenty (20) Business Days of the date it receives the information, in conformance with 42 CFR 1002.3.
|
|
9.4.10
|
The Contractor shall report to ASES on a monthly basis the Credentialing and re Credentialing status of all the Providers.
|
9.5
|
Provider Ratios
|
|
9.5.1
|
The Contractor shall comply with the following minimum Provider ratios.
|
|
9.5.1.1
|
One PCP per 1,700 Enrollees (1:1,700) (ratio applicable to PPN) (a ratio of 1:2,800 will apply to gynecologist-obstetricians selected as an Enrollees PCP);
|
|
9.5.1.2
|
One specialty of the ones mentioned below for each 2,200 Enrollees (1:2,200) (ratio to be calculated per specialty per Service Region; e.g. one cardiologist per 2,200 enrollees) (ratio applicable to both, General Network and PPN) (a ratio of 1:2,800 will apply to gynecologist-obstetricians selected as an Enrollees PCP); and
|
|
9.5.1.2.2
|
In the event that this ratio cannot be achieved by the Contractor due to lack of providers of a determined specialty in the Service Region or due to specialists
’
refusal to contract as part of the PPN for the Service Region, the Contractor must carry out all efforts to contract with those specialists within contiguous regions; provided that before recurring to contiguous regions Contractor must validate and submit all supporting documents evincing the lack of providers or refusal to contract. ASES shall approve that specialist
’
s contract before its execution, after Contractor has accredited such need with supporting documents.
|
|
9.5.1.2.3
|
If after carrying out those efforts referred to in the previous section the Contractor still cannot comply with the ratio stated in section 9.5.1.2, such compliance may be waived by ASES, provided that this waiver shall be notified to Contractor in written form and signed by the Executive Director or Legal Director of ASES. Lack of this waiver will result in default of section 9.5.1.2.
|
|
9.5.1.3
|
One dentist for each 1,350 Enrollees (1:1,350) (ratio applicable only to the General Network). If there are not enough dentists in the Service Region, the Contractor must contract with dentists within contiguous Service Regions.
|
|
9.5.1.4
|
The Parties acknowledge that there are shortages of certain specialists in the Service Regions. The Contractor will work with the Provider community to address Enrollee access to specialists to the extent possible. The Contractor will then develop policies and procedures to ensure Enrollees have access to specialty services as necessary.
|
|
9.5.2
|
The Contractor shall also ensure that the PPN, in addition to meeting the requirements set forth above, adheres to the following minimum Provider ratios:
|
|
9.5.2.1
|
One X-ray facility per 10,000 Enrollees (1:10,000) in each Service Region;
|
|
9.5.2.2
|
One (1) clinical laboratory per 5,000 Enrollees (1:5,000) in each Service Region; and
|
|
9.5.2.3
|
Two (2) hospitals in each Service Region.
|
|
9.5.3
|
Subject to Section 10.5.5 of this Contract, the aforementioned ratios must be maintained for Enrollees, regardless of whether the PMG offers treatment to other private patients.
|
9.6
|
Network Providers
|
|
9.6.1
|
PCPs
|
|
9.6.1.1
|
The Contractor shall establish a system of coordinated care in which the Primary Care Physician (PCP), will be part of a Primary Medical Group (PMG). PCPs will be responsible for providing, managing and coordinating all the services of the Enrollee, including the coordination with behavioral health personnel, in a timely manner, and in accordance with the guidelines, protocols and practices generally accepted in medicine.
|
|
9.6.1.2
|
The PCP is responsible for maintaining each Enrollee’s Medical Record, which includes documentation of all services provided by the PCP as well as any specialty services, which may be maintained through a certified EHR system meeting the specifications set forth in Attachment 15 to this Contract.
|
|
9.6.1.3
|
The following shall be considered PCPs for purposes of contracting with a PMG:
|
|
9.6.1.3.1
|
General practitioners;
|
|
9.6.1.3.2
|
Internists;
|
|
9.6.1.3.3
|
Family doctors;
|
|
9.6.1.3.4
|
Pediatricians (optional for minors under the age of 21); and
|
|
9.6.1.3.5
|
Gynecologists-obstetricians (obligatory when the woman is pregnant or of reproductive age; this Provider will also be selected for usual gynecological visits).
|
|
9.6.1.4
|
Every PMG will have, according to the ratios established in Section 9.5.1, at least three (3) of the medical services providers previously mentioned, including one (1) obstetrician/gynecologist, and one (1) pediatrician to provide the Covered Services to the different categories of Enrollees.
|
|
9.6.1.5
|
The Contractor shall promote the selection, by women who are pregnant, of a gynecologist-obstetrician as their PCP. Additionally, the Contractor will permit female Enrollees to select a gynecologist-obstetrician for their routine gynecological visits at initial Enrollment.
|
|
9.6.1.6
|
The PCP shall be available to attend to the health needs of the Enrollee twenty-four (24) hours a day, seven (7) days a week. On-call or telephone answering services will suffice to meet this requirement.
|
|
9.6.1.7
|
The Contractor shall offer its Enrollees freedom of choice in selecting a PCP. The Contractor shall have policies and procedures describing how Enrollees select their PCP. The Contractor shall submit these policies and procedures to ASES for review and approval according to the timeframe specified in Attachment 12 to this Contract.
|
|
9.6.1.8
|
No PCP may own any financial control or have a direct or indirect economic interest (as defined in Act 101 of July 26, 1965) in any Ancillary Services facility or any other Provider (including laboratories, pharmacies, etc.) under contract with the PMG.
|
|
9.6.1.9
|
Nurse practitioners and physician’s assistants may not be PCPs.
|
|
9.6.2
|
Specialists and Other Providers
|
|
9.6.2.1
|
For either and/or both the General Network and the PPN (except as specifically indicated below), the Contractor shall have available and under contract within each Service Region the following types of Network Providers, including but not limited to:
|
|
9.6.2.1.1
|
Podiatrists;
|
|
9.6.2.1.2
|
Optometrists;
|
|
9.6.2.1.3
|
Ophthalmologists;
|
|
9.6.2.1.4
|
Radiologists;
|
|
9.6.2.1.5
|
Endocrinologists
|
|
9.6.2.1.6
|
Nephrologists
|
|
9.6.2.1.7
|
Pneumologists
|
|
9.6.2.1.8
|
Cardiologists
|
|
9.6.2.1.9
|
Urologists
|
|
9.6.2.1.10
|
Gastroenterologists
|
|
9.6.2.1.11
|
Rheumatologists
|
|
9.6.2.1.12
|
Dermatologists
|
|
9.6.2.1.13
|
Hematologist Oncologist
|
|
9.6.2.1.14
|
Clinical Laboratories (the Contractor shall ensure that all of the laboratories under contract have a registration certificate (Clinical Laboratory Improvement Amendment, CLIA) and the registration number (CLIA) or a waiver certificate);
|
|
9.6.2.1.15
|
X-Ray Facilities;
|
|
9.6.2.1.16
|
Hospitals;
|
|
9.6.2.1.17
|
Other Health Care Professionals, provided they are duly licensed and credentialed as required by ASES;
|
|
9.6.2.1.18
|
Specialized Service Providers;
|
|
9.6.2.1.19
|
Urgent care centers and emergency rooms; and
|
|
9.6.2.1.20
|
Any other Providers needed to offer services under Basic Coverage (except that Pharmacy Services are not included within the PPN) and Special Coverage, considering the specific health needs of the Service Region.
|
|
9.6.2.2
|
In the event that a determined type of health care provider cannot be contracted by the Contractor due to lack of such providers in the Service Region or due to such provider’s refusal to contract for this MI Salud Program, the Contractor must carry out all efforts to contract with those providers within contiguous regions; provided that before recurring to contiguous regions Contractor must validate and submit all supporting documents evincing the lack of providers or refusal to contract.
|
|
9.6.2.3
|
The Contractor shall offer its Enrollees freedom of choice in selecting a dentist.
|
9.7
|
Out-of-Network Providers
|
|
9.7.1
|
If the Contractor’s network is unable to provide Medically Necessary Covered Services or FQHC Services to an Enrollee, the Contractor shall adequately and timely cover these services using Providers outside of its Network.
|
|
9.7.1
Except as provided with respect to Emergency Services (see Section 7.5.9.3.1.2 of this Contract) and FQHC Services, if the Contractor offers the service through a Provider in the Network but the Enrollee chooses to access the service from an Out-of-Network Provider, the Contractor is not responsible for payment of such Claims.
|
|
9.7.2
The Contractor must ensure that Out-of-Network Providers are duly licensed to provide the Covered Services for which they submit Claims.
|
|
9.7.3
ASES shall ensure, in setting Co-Payments, that in the event that a Co-Payment is imposed on Enrollees for an Out-of-Network service, the Co-Payment shall not exceed the Co-Payment that would apply if services were provided by a Provider in the General Network.
|
9.8
|
Minimum Requirements for Access to Providers
|
|
9.8.1
|
The Contractor shall provide Access to Covered Services in accordance with the following terms:
|
|
9.8.1.1
|
Emergency Services
shall be provided within twenty-four (24) hours of the moment service is requested.
|
|
9.8.1.2
|
Specialist services
shall be provided within thirty (30) Calendar Days of the Enrollee’s original request for the service.
|
|
9.8.1.3
|
Routine physical exams
shall be provided
for adults within ten (10) weeks of the Enrollee’s request for the service, taking into account the medical need and condition. For minors 21 years of age and under, routine physical exams shall be provided within the timeframes specified in Section 7.9.3 of this Contract.
|
|
|
9.8.1.4
Covered Services
, other than those listed in Sections 9.8.1.1 – 9.8.1.3 of this Contract, shall be provided within fourteen (14) Calendar Days following the request for service.
|
|
|
9.8.1.5
FQHC Services
.
FQHC Services shall be provided in an FQHC. The Contractor shall adequately and timely cover these services out-of-network at no cost to Enrollees for as long as the FQHC Services are unavailable in the Contractor’s Network. All Out-of-Network services require a Referral from the Enrollee’s PCP.
|
9.9
|
Referrals
|
|
9.9.1
|
The Contractor shall not require a Referral from a PCP when an Enrollee seeks care from a Provider in the Contractor’s PPN.
|
|
9.9.2
|
A written Referral from the PCP shall be required:
|
|
9.9.2.1
|
for the Enrollee to access specialty care and services within the Contractor’s General Network but outside the PPN; and
|
|
9.9.2.2
|
For the Enrollee to access any service outside of the Provider Network (with the exception of Emergency Services).
|
|
9.9.3
|
A Referral for either General Network services or Out-of-Network services will be provided within five (5) Calendar Days of the Enrollee’s request; except that if the Enrollee’s life or health could be endangered by a delay in accessing services, the Referral shall be provided within three (3) Calendar Days of the request.
|
|
9.9.4
|
Neither the Contractor nor any Provider may impose a requirement that Referrals be submitted for the approval of Committees, Boards, Medical Directors, etc. The Contractor shall strictly enforce this directive and shall issue Administrative Referrals (see Section 11.3 of this Contract) whenever it deems Medically Necessary.
|
|
9.9.5
|
If the Provider Access requirements of Section 9.8.1.2 of this Contract cannot be met within the PPN within thirty (30) Calendar Days of the Enrollee’s request for the Service, the PMG shall refer the Enrollee to a specialist within the General Network, without the imposition of Co-Payments. However, the Enrollee shall return to the PPN specialist once the PPN specialist is available to treat the Enrollee.
|
|
9.9.6
|
The Contractor shall ensure that PMGs comply with the rules stated in this Section concerning Referrals, so that Enrollees are not forced to change PMGs in order to obtain needed Referrals.
|
|
9.9.7
|
The Contractor shall be responsible for the development and implementation of written policies and procedures that ensure a system of Referrals to Providers outside of the Network and the processing of authorizations for requested services. These policies will be included in the Provider guidelines (see Section 10.2.1 of this Contract).
|
|
9.9.8
|
If the Referral system that is developed by the Contractor requires the use of electronic media, such equipment shall be installed in PMG offices at the Contractor’s expense.
|
9.10
|
Timeliness of Prior Authorization
|
|
9.10.1
|
The Contractor shall ensure that Prior Authorization is provided for the Enrollee in the following timeframes, including on holidays and outside of business hours.
|
|
9.10.1.1
The decision to grant or deny a Prior Authorization must not exceed fourteen (14) days from the time of the Enrollee’s Service Authorization Request for any Covered Service; except that, where the Contractor or the Enrollee’s Provider determines that the Enrollee’s life or health could be endangered by a delay in accessing services, Prior Authorization must be provided as expeditiously as the Enrollee’s health requires, and no later than seventy two (72) hours of the Service Authorization Request.
|
|
9.10.1.2
ASES may, in its discretion, grant an extension of the time allowed for Prior Authorization decisions, where:
|
|
9.10.1.2.1
|
the Enrollee, or the Provider, requests the extension; or
|
|
9.10.1.2.2
|
the Contractor justifies to ASES a need for the extension in order to collect additional information, such that the extension is in the Enrollee’s best interest.
|
|
9.10.2
|
For services that require Prior Authorization by the Contractor, the Service Authorization Request shall be submitted promptly by the PCP for the Contractor’s approval, so that Prior Authorization may be provided in compliance within the timeframe set forth in Section 9.10.1 of this Contract.
|
9.11
|
Behavioral Health Services
|
|
9.11.1
|
The Contractor shall implement procedures in conjunction with the MBHO to ensure that each Enrollee has Access to outpatient and inpatient Behavioral Health Services.
|
|
9.11.2
|
The Contractor shall develop policies and procedures that ensure timely Access to Behavioral Health Services and integration of care.
|
|
9.11.3
|
The Contractor shall submit its policies and procedures to ASES for prior approval according to the timeframe specified in Attachment 12 to this Contract. Any subsequent changes to the policies and procedures must be previously approved in writing by ASES.
|
|
9.11.4
|
Notwithstanding that the MI Salud Program is an integrated mental and physical health services program, the Parties acknowledge that to the extent of any conflict between the terms of this Contract and the terms of any MBHO policy or procedure, the terms of this Contract shall govern and control.
|
9.12
|
Hours of Service
|
|
9.12.1
|
The Contractor shall prohibit its Network Providers from having different hours and schedules for Enrollees than what is offered to patients with commercial coverage.
|
|
9.12.2
|
The Contractor shall prohibit its Providers from establishing specific days for the delivery of Referrals and requests for Prior Authorization for MI Salud Enrollees, and the Contractor shall monitor compliance with this rule.
|
9.13
|
Prohibited Actions
|
9.14
|
Access to Services for Enrollees with Special Health Needs
|
|
9.14.1
|
The Contractor shall require that its Network Providers evaluate any progressive condition of an Enrollee with special health needs that requires a course of regular monitored care or treatment. This evaluation will include the use of Health Care Professionals for each identified case.
|
|
9.14.2
|
The Contractor shall establish a protocol to screen Enrollees for Special Coverage and for the Case Management and Disease Management benefits, in order to facilitate direct Access to specialists. The Contractor shall submit its operational protocol to ASES for prior approval according to the timeframe specified in Attachment 12 to this Contract.
|
9.15
|
Preferential Turns
|
9.16
|
Contracting with Government Facilities
|
|
9.16.1
|
The Contractor shall contract, as a first option, with the following government health facilities:
|
|
9.16.1.1
|
State Facilities;
|
|
9.16.1.2
|
CCuSaI Centers;
|
|
9.16.1.3
|
Municipal Centers;
|
|
9.16.1.4
|
Federally Qualified Health Centers (FQHC);
|
|
9.16.1.5
|
Schools of Medicine;
|
|
9.16.1.6
|
Puerto Rico Medical Center; and
|
|
9.16.1.7
|
Public Health Corporations of the Commonwealth.
|
|
9.16.2
|
These health facilities shall be contracted under the same conditions as any other Provider, in the same level of service and shall have to comply with all applicable requirements.
|
9.17
|
Contracting with Other Providers
|
9.18
|
PMG Additions or Mergers
|
|
9.18.1
|
In order to ensure the reasonableness of the risk allocation, the Contractor shall not be bound to contract with new PMGs unless ASES so requires after an actuarial analysis, and as long as it does not place other PMGs in a position of harm.
|
|
9.18.2
|
The creation, cancellation, fusion, and merger of PMGs are administrative matters. ASES is not responsible for these processes, except in specific conditions to guarantee that the continuity of services to Enrollees is not affected. These mergers may not under any circumstances exceed the established Provider requirements regarding ratios, or create Committees or Boards for the approval of Referrals to services outside of the Network. Issuing Referrals outside of the PPN shall be the sole and exclusive responsibility of the PCP. The Contractor shall be the only entity authorized to issue administrative referrals when these are medically required.
|
9.19
|
Extended Schedule of PMGs
|
|
9.19.1
|
PMGs shall provide primary care services Monday through Saturday from 8:00 a.m. to 6:00 p.m.
|
|
9.19.2
|
In addition, each PMG shall have sufficient personnel to offer urgent care services during extended periods Monday through Friday from 6:00 p.m. to 9:00 p.m., in order to provide Enrollees greater Access to their PCPs and to urgent care services.
|
|
9.19.3
|
PMGs may collaborate with each other to establish extended office hours at one facility.
|
|
9.19.4
|
The Contractor shall submit to ASES its policies and procedures for how it will determine the adequacy and appropriateness of such arrangements, approve such arrangements and monitor their operation. The policies and procedures shall be submitted for prior approval according to the timeframe specified in Attachment 12 to this Contract.
|
9.20
|
Direct Relationship
|
|
9.20.1
|
The Contractor shall ensure that all Network Providers have knowingly and willingly agreed to participate in the Contractor’s Network.
|
|
9.20.2
|
The Contractor shall be prohibited from acquiring established networks without contacting each individual Provider to ensure knowledge of the requirements of this Contract and the Provider’s complete understanding and agreement to fulfill all terms of the Provider Contract.
|
|
9.20.3
|
ASES reserves the right to confirm and validate, through collection of information, documentation from the Contractor and on-site visits to Network Providers, the existence of a direct relationship between the Contractor and the Network Providers.
|
9.21
|
Additional PPN Standards
|
|
9.21.1
|
In addition to the Provider Network requirements prescribed in this Section, the Contractor shall adhere to additional standards for the PPN.
|
|
9.21.2
|
The Contractor shall establish policies and procedures that, at a minimum, include:
|
|
9.21.2.1
|
Criteria for participating in the PPN versus the General Network;
|
|
9.21.2.2
|
Standards for monitoring Provider performance;
|
|
9.21.2.3
|
Methodologies for measuring Access to care;
|
|
9.21.2.4
|
Methodologies for identifying issues; and
|
|
9.21.2.5
|
Measures to address identified issues.
|
|
9.21.3
|
The Contractor shall submit its policies and procedures to ASES for review and approval according to the timeframe specified in Attachment 12 to this Contract. Any subsequent changes to the policies and procedures must be previously approved in writing by ASES.
|
9.22
|
Contractor Documentation of Adequate Capacity and Services
|
|
9.22.1
|
Before the Effective Date of this Contract, as well as on the occasions listed in Section 9.22.2 of this Contract, the Contractor shall provide documentation demonstrating that:
|
|
9.22.1.1
|
The Network Providers offer an appropriate range of preventive, primary care, and specialty services that is adequate for the anticipated number of Enrollees in each of the Contractor’s Service Regions; and
|
|
9.22.1.2
|
It maintains a Provider Network that is sufficient in number, mix, and geographic distribution to meet the needs of the anticipated number of Enrollees in each of the Contractor’s Service Regions.
|
|
9.22.2
|
The Contractor shall provide documentation of the Network adequacy conditions stated in this Section (see, Attachment 12), at any time that there has been a significant change in the Contractor’s operations that would affect adequate capacity and services, including
|
|
9.22.2.1
|
When there is a change in Benefits, geographic Service Regions, or payments; or
|
|
9.22.2.2
|
Upon the Enrollment of a new eligibility group in the MI Salud Plan.
|
ARTICLE 10
|
PROVIDER CONTRACTING
|
10.1
|
General Provisions
|
|
10.1.1
|
The Contractor shall establish a coordinated care model in which the PCP, located within a PMG, directs the Enrollee’s care.
|
|
10.1.2
|
The PCP shall provide, manage and coordinate services to the Enrollee, including coordination with behavioral health personnel, in a timely manner, and in accordance with the guidelines, protocols, and practices generally accepted in medicine.
|
|
10.1.3
|
The Contractor and each of its Network Providers shall work to ensure that physical and behavioral health services are delivered in a coordinated manner, and each shall cooperate with the MBHO to achieve effective integration of physical and behavioral health services, as provided in Article 8.
|
|
10.1.4
|
The Contractor shall contract with enough PMGs to serve the Enrollees in each of its Service Regions. As a precondition to executing any Provider Contract, the Contractor shall comply with the requirements stated in Section 10.1.6 of this Contract regarding submitting model Provider Contracts to ASES.
|
|
10.1.5
|
The Contractor shall not contract with any Provider without ascertaining that the Provider meets all of the credentialing requirements specified in Article 9 of this Contract.
|
|
10.1.6
|
Model Provider Contracts
|
|
10.1.6.1
|
The Contractor shall submit to ASES for review and approval a model for each type of Provider Contract, according to the timeframe specified in Attachment 12 to this Contract. The Contractor shall include in such submission, at a minimum, model contracts for PMGs, PCPs, Ancillary Service Providers, Hospitals, Emergency Rooms, and Ambulance Services. The Contractor shall deliver to ASES an electronic copy of each finalized Provider Contract within thirty (30) Calendar Days of the effective date of such contract.
|
|
10.1.6.2
|
ASES shall review each executed Provider Contract against the approved model Provider Contracts. ASES reserves the right to cancel Provider Contracts or to impose sanctions against the Contractor for the omission of clauses required in the contracts with Providers.
|
|
10.1.6.3
|
On an ongoing basis, any material modifications to model Provider Contracts shall be submitted to ASES for review and approval, before the amendment may be executed. Similarly, any amendments to Provider Contracts shall be submitted to ASES for review and prior approval.
|
|
10.1.7
|
The Contractor shall not discriminate against a Provider that is acting within the scope of its license or certification under applicable Puerto Rico law, in decisions concerning contracting, solely on the basis of that license or certification. This subsection shall not be construed as precluding the Contractor from using different payment amounts for different specialties, or for different Providers in the same specialty.
|
|
10.1.8
|
To comply with Section 9.22.1 of this Contract, the Contractor may comply with Section 10.1.6.1 of this Contract by submitting to ASES, for its review and approval, the Contractor’s current contracts with Providers, including any amendments thereto, containing the provisions required under Sections 10.3 and 10.4 of this Contract.
|
10.2
|
Provider Training
|
|
10.2.1
|
Provider guidelines
|
|
10.2.1.1
|
The Contractor shall prepare Provider guidelines, to be distributed to all Network (General Network and PPN), summarizing the MI Salud Program. The Provider guidelines shall, in accordance with 42 CFR 438.236, (1) be based on valid and reliable clinical evidence or a consensus of health care professionals in the particular field; (2) consider the needs of the Contractor’s Enrollees; (3) be adopted in consultation with Providers; and (4) be reviewed and updated periodically, as appropriate.
|
|
10.2.1.2
|
The Provider guidelines shall describe the procedures to be used to comply with the Provider’s duties and obligations pursuant to this Contract, and under the Provider Contract.
|
|
10.2.1.3
|
The Contractor shall submit the Provider guidelines to ASES for review and approval according to the timeframe specified in Attachment 12 to this Contract. Any subsequent changes to the Provider guidelines must be previously approved in writing by ASES.
|
|
10.2.1.4
|
The content of the Provider guidelines will include, without being limited to, the following topics: the duty to verify eligibility; selection of Providers by the Enrollee; Covered Services; procedures for Access to and provision of services; Preferential Turns; coordination of Access to Behavioral Health Services; required service schedule; Medically Necessary services available 24 hours (see Section 9.6.1.5 of this Contract); Report requirements; Medical Record maintenance requirements; Complaint, Grievance, and Appeal procedures (see Article 14); Co-Payments; HIPAA requirements; the prohibition on denial of Medically Necessary services; and sanctions or fines applicable in cases of non-compliance.
|
|
10.2.1.5
|
The Provider guidelines shall be delivered to each Provider as part of the Provider contracting process, and shall be made available to Enrollees and to Potential Enrollees upon request. The Contractor shall provide evidence of having delivered the guidelines to all of its Providers within fifteen (15) Calendar Days of award of the Provider Contract. The evidence of receipt shall include the legible name of the Provider, Provider number, date of delivery, and signature of the Provider.
|
|
10.2.1.6
|
The Contractor shall have a process in place (including both updates to the Provider guidelines and other communications) to inform its Provider Network, in a timely manner, of programmatic changes such as changes to drug formularies, Covered Services, and protocols.
|
|
10.2.2
|
Provider Education Program
|
|
10.2.2.1
|
The Contractor shall develop a continuing education curriculum of twenty (20) hours per year divided into five (5) hours per quarter. The curriculum shall be submitted to ASES for review and approval according to the timeframe specified in Attachment 12 to this Contract. Any subsequent changes to the curriculum must be previously approved in writing by ASES.
|
|
10.2.2.2
|
The Contractor shall coordinate topics with the PBM’s Academic Detailing Program to develop educational activities addressing:
|
|
10.2.2.2.1
|
Management and implications of polypharmacy;
|
|
10.2.2.2.2
|
Condition management;
|
|
10.2.2.2.3
|
Management of prescriptions; and
|
|
10.2.2.2.4
|
Working with patients with conditions of special concern, including autism, ADHD, depression, and diabetes among others.
|
|
10.2.2.2.5
|
10.2.2.2.5
|
Drug utilization statistics.
|
|
10.2.2.3
The Contractor shall use various forms of delivery for Providers’ training sessions, including web-based sessions, group workshops, and face-to-face individualized education.
|
|
10.2.2.4
The Contractor shall make available to Providers dates and locations of sessions, as soon as possible, but no later than five (5) Business Days prior to the event.
|
|
10.2.2.5
The Contractor shall have a process to document Provider participation in continuing education.
|
|
10.2.2.6
The Contractor shall participate in the strategies to be developed by the PBM to promote the development of educational activities and shall coordinate with the PBM for its participation in the Contractor’s educational activities.
|
|
10.2.2.7
Within ninety (90) Calendar Days from the Effective Date of the Contract, the Contractor shall present to ASES for approval, the Plan to promote the active participation of the PBM in the development of educational activities.
|
10.3
|
Required Provisions in Provider Contracts
|
|
10.3.1
|
All Provider Contracts shall be labeled with the Provider’s NPI, if applicable. In general, the Contractor’s Provider Contracts shall:
|
|
10.3.1.1
Include a section summarizing the Contractor’s obligations under this Contract, as they affect the delivery of Health Care services under MI Salud, and describing Covered Services and populations (or, include the Provider guidelines as an attachment);
|
|
10.3.1.2
Require that the Provider cooperate and collaborate with the MBHO in serving Enrollees, and work to advance the integrated model of physical and behavioral health services;
|
|
10.3.1.3
Require that the Provider comply with the federal and Puerto Rico laws, rules, regulations, statutes, policies or procedures, including but not limited to those listed in Attachment 1 to this Contract, to the extent applicable, and with all CMS requirements;
|
|
10.3.1.4
|
Require that the Provider verify the Enrollee’s Eligibility before providing services or making a Referral;
|
|
10.3.1.5
|
Prohibit any unreasonable denial, delay, or rationing of Covered Services to Enrollees, and provide that any violation of this prohibition shall be subject to the provisions of Article VI, Section 6 of Act 72 and of 42 CFR Part 438, Subpart I (Sanctions);
|
|
10.3.1.6
|
Prohibit the Provider from claiming for any non-allowed administrative expenses, as listed in Article 22;
|
|
10.3.1.7
|
Prohibit the unauthorized sharing or transfer of ASES Data, as defined in Section 28.1 of this Contract;
|
|
10.3.1.8
|
Notify the Provider that the terms of the contract for services under the MI Salud Program are subject to subsequent changes in legal requirements that are outside of the control of ASES;
|
|
10.3.1.9
|
Require the Provider to comply with all reporting requirements contained in Article 18 of this Contract, and particularly with the requirements to submit Encounter Data for all services provided, and to report all instances of suspected Fraud or Abuse;
|
|
10.3.1.10
|
Require the Provider to acknowledge that ASES Data (as defined in Section 28.1.1 of this Contract) belongs exclusively to ASES, and that the Provider may not give access to, assign, or sell such data to third parties, without prior authorization from ASES. The Contractor shall include penalty clauses in its Provider Contracts to prohibit this practice, and require that the fines be paid to ASES;
|
|
10.3.1.11
|
Prohibit the Provider from seeking payment from the Enrollee for any Covered Services provided to the Enrollee within the terms of the Contract, and require the Provider to look solely to the Contractor for compensation for services rendered to Enrollees, with the exception of any nominal cost-sharing, as provided in Section 7.11 of this Contract;
|
|
10.3.1.12
|
Require the Provider to cooperate with the Contractor’s quality improvement and Utilization Management activities;
|
|
10.3.1.13
|
Not prohibit a Provider from acting within the lawful scope of practice, from advising or advocating on behalf of an Enrollee for the Enrollee’s health status, medical care, or treatment or non-treatment options;
|
|
10.3.1.14
|
Not prohibit a Provider from advocating on behalf of the Enrollee in any Grievance System or Utilization Management process, or individual authorization process to obtain necessary health care services;
|
|
10.3.1.15
|
Require Providers to meet the timeframes for Access to services pursuant to Sections 9.8 and 9.9 of this Contract;
|
|
10.3.1.16
|
Provide for continuity of treatment in the event that a Provider’s participation in the Contractor’s Network terminates during the course of an Enrollee’s treatment by that Provider;
|
|
10.3.1.17
|
Require Providers to monitor Enrollee patients to determine whether they have a Medical Condition that suggests Case Management or Disease Management services are warranted;
|
|
10.3.1.18
|
Prohibit Provider discrimination against high-risk populations or Enrollees requiring costly treatments;
|
|
10.3.1.19
|
Prohibit Providers who do not have a pharmacy license from directly dispensing medications, as required by the Puerto Rico Pharmacy Act (with the exception noted in Section 7.5.12.3.2 of this Contract);
|
|
10.3.1.20
|
Specify that HHS and its sub-agencies and ASES shall have the right to inspect, evaluate, and audit any pertinent books, financial records, documents, papers, and records of any Provider involving financial transactions related to the MI Salud Program;
|
|
10.3.1.21
|
Include the definition and standards for Medical Necessity, pursuant to the definition in Section 7.2.1 of this Contract;
|
|
10.3.1.22
|
Require that the Provider attend promptly to requests for Prior Authorizations and Referrals, when Medically Necessary, in compliance with the timeframes set forth in Section 9.10 of this Contract and in 42 CFR 438.210 and the Puerto Rico Patient’s Bill of Rights;
|
|
10.3.1.23
|
Prohibit the Provider from establishing specific days for the delivery of Referrals or requests for Prior Authorization;
|
|
10.3.1.24
|
Notify the Provider that, in order to participate in the Medicare Platino Program, the Provider must accept MI Salud Enrollees;
|
|
10.3.1.25
|
Specify rates of payment, as detailed in Section 10.5 of this Contract, and require that Providers accept such payment as payment in full for Covered Services provided to Enrollees, less any applicable Enrollee Co-Payments pursuant to Section 7.11 of this Contract;
|
|
10.3.1.26
|
Specify acceptable billing and coding requirements;
|
|
10.3.1.27
|
Require that the Provider comply with the Contractor’s Cultural Competency plan;
|
|
10.3.1.28
|
Require that any marketing materials developed and distributed by the Provider be submitted to the Contractor to submit to ASES for prior approval;
|
|
10.3.1.29
|
Specify that the Contractor shall be responsible for any payment owed to Providers for services rendered after the Effective Date of Enrollment, as provided in Section 4.4.1 of this Contract, including during the period described in Section 4.4.1.2;
|
|
10.3.1.30
|
Require Providers to collect Enrollee Co-Payments as specified in Attachment 8;
|
|
10.3.1.31
|
Require that Providers not employ or subcontract with individuals on the Puerto Rico or Federal Exclusions list, or with any entity that could be excluded from the Medicaid program under 42 CFR 1001.1001 (ownership or control in sanctioned entities) and 1001.1051 (entities owned or controlled by a sanctioned person);
|
|
10.3.1.32
|
Require that Medically Necessary services shall be available twenty-four (24) hours per day, seven (7) days per week, to the extent feasible;
|
|
10.3.1.33
|
Prohibit the Provider from operating on a different schedule for MI Salud Enrollees than for other patients, and from in any other way discriminating in an adverse manner between MI Salud Enrollees and other patients;
|
|
10.3.1.34
|
Not require that Providers sign exclusive Provider Contracts with the Contractor if the Provider is an FQHC or RHC;
|
|
10.3.1.35
|
Provide notice that the Contractor’s negotiated rates with Providers shall be adjusted in the event that the Executive Director of ASES directs the Contractor to make such adjustments in order to reflect budgetary changes to the Medical Assistance program;
|
|
10.3.1.36
|
Impose fees or penalties if the Provider breaches the contract or violates federal or Puerto Rico laws or regulations;
|
|
10.3.1.37
|
Require that the Provider make every effort to cost-avoid claims and identify and communicate to the Contractor available Third Party resources, as required in Section 23.4 of this Contract, and require that the Contractor cover no health services that are the responsibility of the Medicare program;
|
|
10.3.1.38
|
Provide that the Contractor shall not pay claims for services covered under the Medicare Program, and that the Provider may not bill both MI Salud and the Medicare Program for a single service to a Dual Eligible Beneficiary;
|
|
10.3.1.39
|
Require the Provider to sign a release giving ASES access to the Provider’s Medicare billing data for MI Salud Enrollees who are Dual Eligible Beneficiaries, provided that such access is authorized by CMS, and subject to compliance with all HIPAA requirements;
|
|
10.3.1.40
|
Set forth the Provider’s obligations under the Physician Incentive Plan outlined in Section 10.7 of this Contract;
|
|
10.3.1.41
|
Require the Provider to notify the Contractor Immediately if or whether the Provider falls within the prohibition stated in Sections 29.1, 29.2 or 29.6 of this Contract or has been excluded from the Medicare, Medicaid, or Title XX Services Programs;
|
|
10.3.1.42
|
Include a penalty clause to require the return of public funds paid to a Provider that falls within the prohibition stated in Sections 29.1, 29.2 or 29.6 of this Contract;
|
|
10.3.1.43
|
Require that all Reports and all Claims submitted by the Provider to the Contractor be labeled with the Provider’s NPI; and
|
|
10.3.1.44
|
Require the Provider to furnish complete Encounter Data to the Contractor on a monthly basis.
|
|
10.3.2
|
In addition to the required provisions in Section 10.3.1 of this Contract, the following requirements apply to specific categories of Provider Contracts.
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10.3.2.1
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The Contractor’s contracts with PMGs shall:
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10.3.2.1.1
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Require that the PMG provide services on a regular time schedule, Monday through Saturday, from 8:00 a.m. to 6:00 p.m.;
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10.3.2.1.2
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Require that the PMG employ enough personnel to offer urgent care services between 6:00 and 9:00 p.m., Monday through Friday;
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10.3.2.1.3
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Require that the PMG coordinate with MBHO personnel to ensure integrated physical and behavioral health services, as provided in Article 8;
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10.3.2.1.4
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Require the PMG to work, to the extent possible, within the Contractor’s established PPN, in directing care for Enrollees and coordinating services;
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10.3.2.1.5
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Authorize the Contractor to adjudicate disputes between the PMG and its Network Providers about the validity of claims by any Network Provider;
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10.3.2.1.6
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Require PMGs to provide assurances that the Encounter Data submitted by the PMG to the Contractor encompass all services provided to MI Salud Enrollees, including laboratories; and
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10.3.2.1.7
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Include the provisions set forth in Sections 7.5.8.3.12, 7.10.1, 10.5.4, 10.5.5, 10.5.7, 16.10.2, 16.10.3, 16.10.5, and 23.1.8 of this Contract.
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10.3.2.2
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The Contractor’s contracts with PCPs shall require the PCP to inform and distribute information to Enrollee patients about instructions on Advance Directives, and shall require the PCP to notify Enrollees of any changes in federal or Puerto Rico law relating to Advance Directives, no more than ninety (90) Calendar Days after the effective date of such change.
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10.3.2.3
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The Contractor’s contract with a Provider who is a member of the PPN shall prohibit the Provider from collecting cost-sharing payments from MI Salud Enrollees, subject only to the exceptions established in Article 9 of this Contract and the Attachment 8 to this Contract (Co-Payment Chart).
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10.3.2.4
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The Contractor’s contracts with Hospitals and Emergency Rooms shall prohibit the Hospital or Emergency Room from placing a lower priority on MI Salud Enrollees than on other patients, and from referring MI Salud Enrollees to other facilities for reasons of economic convenience. Such contracts must include sanctions penalizing this practice.
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10.3.2.5
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The Contractor’s contracts with PCPs and PPN physician specialists shall require such Providers to maintain Enrollees’ Medical Records through an EHR system that is ONC and CCHIT certified and meets the specifications set forth in Attachment 15. The contracts shall provide that the EHR system be operational on or before July 1, 2012 or such later date as set forth in his/her Provider Contract. The contracts shall require the Contractor to assist the PCPs and PPN physician specialists in the acquisition and installation of an appropriate EHR system, at the Contractor’s expense. The Contractor’s contracts with such Providers shall also specify that the Contractor shall provide each such Provider with information on the benefits of the EHR system and the costs of maintaining the EHR system.
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10.4
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Termination of Provider Contracts
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10.4.1
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The Contractor shall comply with all Puerto Rico and federal laws regarding Provider termination. The Provider Contracts shall:
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10.4.1.1
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Contain provisions allowing immediate termination of the contract by the Contractor “for cause.” Cause for termination includes gross negligence in complying with the contractual considerations or obligations; insufficiency of funds of ASES or the Contractor, which prevents them from continuing to pay for their obligations; termination of this Contract for any reason; and changes in federal law.
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10.4.1.2
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Specify that in addition to any other right to terminate the Provider Contract, and notwithstanding any other provision of this Contract, ASES may demand Provider termination Immediately, or the Contractor may Immediately terminate on its own, a Provider’s participation under the Provider Contract if:
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10.4.1.2.1
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A Provider fails to abide by the terms and conditions of the Provider Contract, as determined by ASES, or, in the sole discretion of ASES, if the Provider fails to come into compliance within fifteen (15) Calendar Days after a receipt of notice from the Contractor specifying such failure and requesting such Provider to abide by the terms and conditions hereof; or
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10.4.1.2.2
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The Contractor or ASES learns that the Provider:
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10.4.1.2.2.1
|
Falls within the prohibition stated in Sections 29.1 or 29.2 of this Contract, or has a criminal conviction as provided in Section 29.6 of this Contract;
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10.4.1.2.2.2
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Has been or could be excluded from participation in the Medicare, Medicaid, or CHIP Programs; or
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10.4.1.2.3
|
Could be excluded from the Medicaid program under 42 CFR 1001.1001 (ownership or control in sanctioned entities) and 1001.1051 (entities owned or controlled by a sanctioned person).
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10.4.1.3
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Specify that any Provider whose participation is terminated under the Provider Contract for any reason shall utilize the applicable appeals procedures outlined in the Provider Contract. No additional or separate right of appeal to ASES or the Contractor is created as a result of the Contractor’s act of terminating, or decision to terminate any Provider under this Contract. Notwithstanding the termination of the Provider Contract with respect to any particular Provider, this Contract shall remain in full force and effect with respect to all other Providers.
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10.4.2
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The Contractor shall notify ASES at least forty-five (45) Calendar Days prior to the effective date of the suspension, termination, or withdrawal of a Provider from participation in the Network. If the termination was for cause, the Contractor shall provide to ASES the reasons for termination.
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10.4.3
|
The Contractor shall, within fifteen (15) Calendar Days of issuance of a notice of termination to a Provider, notify Enrollees of the termination, and shall assist the Enrollee as needed in finding a new Provider.
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10.5
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Provider Payment
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10.5.1
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General Provisions
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10.5.1.1
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ASES guarantees payment for all Medically Necessary services rendered by Providers after a person’s Effective Date of Enrollment, including during the period described in Section 4.4.1.2 of this Contract.
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10.5.1.2
|
The insolvency, liquidation, bankruptcy, or breach of contract of any Provider will not release ASES from its obligation to pay for all services rendered as authorized under this Contract.
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10.5.1.3
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ASES shall provide to the Contractor maximum rates for certain Covered Service on or before the Implementation Date of this Contract. The Contractor shall negotiate rates with Providers, which rates shall be specified in the corresponding Provider Contracts, utilizing as a reference the rate information established by ASES’s actuaries and contained in Attachment 10 to this Contract. If such rates adversely affect the Provider ratios required to be maintained under Section 9.5 of this Contract, the Parties agree to negotiate in good faith to make such adjustments to the rates as required to comply with Section 9.5 of this Contract. Further, such rates shall be subject to Section 10.5.5 of this Contract. Payment arrangements may take any form allowed under federal law and the law of Puerto Rico, including capitation payments, fee-for-service payment, and salary, subject to Section 10.6 of this Contract concerning permitted risk arrangements. The Contractor shall inform ASES in writing when it enters any Provider payment arrangement other than fee-for-service. Payment arrangements other than fee-for-service shall be prohibited for Dental Services.
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10.5.1.4
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All capitation payment arrangements in Provider Contracts must comply with Normative Letter CA-1-2-1232-91 of the Puerto Rico Office of the Insurance Commissioner (Attachment 13 to this Contract).
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10.5.1.5
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Any capitation payment made by the Contractor to Providers shall be based on sound actuarial methods. The Contractor shall establish its Capitation methodology utilizing the information provided by ASES in Attachment 10 to this Contract as a reference to develop its capitated rates. The Contractor shall provide its Capitation methodology to ASES for approval in the timeframe allotted in Attachment 12. All Provider payments by the Contractor shall be reasonable, and the amount paid shall not jeopardize or infringe upon the quality of the services provided.
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10.5.1.6
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Even if the Contractor does not enter into a Capitated payment arrangement with a Provider, the Provider shall nonetheless be required to submit to the Contractor detailed Encounter Data.
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10.5.1.7
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The Contractor shall be responsible for issuing to the Providers the forms required by the Department of the Treasury, in accordance with all Puerto Rico laws, regulations and guidelines. In addition, the Contractor, in accordance with all Puerto Rico laws, regulations, and guidelines, must also withhold taxes when appropriate and shall remit such taxes to the Department of Treasury.
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10.5.1.8
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The Contractor shall submit its provider fee schedule to ASES for approval in the timeframe set forth in Attachment 12. Any subsequent changes must be previously approved in writing by ASES.
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10.5.2
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Payments to FQHCs, RHCs, and CCuSaI.
When the Contractor negotiates a contract with an FQHC and/or an RHC, as defined in Section 1905(a)(2)(B) and 1905(a)(2)(C) of the Social Security Act, or with a Comprehensive Health Care Center (“CCuSaI”), the Contractor shall pay to the FQHC, RHC, or CCuSaI rates that are comparable to rates paid to other similar Providers providing similar services. If an FQHC is not included in the Contractor’s Network and the Enrollee requests FQHC Services, the Contractor shall make these out-of-network services available to the Enrollee through a referral from his or her PCP, and the FQHC shall be paid as an out-of-network Provider for FQHC Services (as defined in Article 2 of this Contract). The Contractor shall cooperate with ASES and the Health Department in ensuring that payments to FQHCs and RHCs are consistent with Sections 1902(a)(15) and 1902(bb)(5) of the Social Security Act. Pursuant to 42 U.S.C. 1396a(bb)(5), the Puerto Rico Health Department shall pay the FQHCs applicable wrap-around payments to make up the difference, if any, between the Capitation Contractor pays to the FQHC under this Contract, and the amounts Puerto Rico Health Department pays to the FHQCs under the prospective payment system formula.
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10.5.3
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Requirement To Verify Eligibility
.
The Contractor will require that all of its Network Providers verify the eligibility of Enrollees before the Provider provides Covered Services. This verification of eligibility is a condition of receiving payment from the Contractor for Covered Services.
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10.5.4
|
Payments to Providers Owing Funds to the Government
. ASES and the Contractor will agree to a process to recoup money owed by Providers to the Government. All of the Contractor’s Provider Contracts shall contain a provision giving notice of the agreed to procedures, such that the Provider’s execution of the Contract shall constitute agreement with the agreed to procedures.
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10.5.5
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Payment Rates Subject to Change.
The Contractor shall adjust its negotiated rates with Providers to reflect budgetary changes, as directed by the Executive Director of ASES, to the extent that such adjustments can be made within funds appropriated to ASES and available for payment to the Contractor; provided, however, that if such rates adversely affect the Provider ratios required to be maintained under Section 9.5 of this Contract, the Parties agree to negotiate in good faith to make such adjustment to the rates as required to comply with such Section 9.5 of this Contract. The Contractor’s Provider contracts shall contain a provision giving notice to the Provider that its rates are subject to adjustment, such that the Provider’s execution of the Contract shall constitute agreement with the Contractor’s obligation to ASES.
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10.5.6
|
Payments for Hospitalization Services or Services Extending for More than Thirty (30) Days.
In the event of hospitalization or extended services that exceed thirty (30) Calendar Days, the Provider may bill and collect at least once per month for services rendered to the Enrollee. These services shall be paid according to the procedures specified in this Article 10. The Contractor shall implement Medicare hospital readmission payment policies and shall require all hospital Providers to implement the Medicare hospital readmission guidelines.
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10.5.7
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Payments for Services to Dual Eligible Beneficiaries.
The Contractor shall include in its Provider Contracts a notice that the Contractor shall not pay claims for services covered under the Medicare Program. No Provider may bill both MI Salud and the Medicare Program for a single service to a Dual Eligible Beneficiary.
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10.5.8
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Payment for Pharmacy Services.
The Contractor shall abide by and comply with following payment process hereby established:
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10.5.8.1
|
Except as provided in Section 7.5.12 of this Contract, the PMG shall accept the financial risk of ingredient cost and dispensing fees for pharmacy services relating to Basic Coverage. ASES shall accept the financial risk of ingredient cost and dispending fees for pharmacy services relating to Special Coverage.
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10.5.8.2
|
In covering Pharmacy Services, the Contractor shall adhere to the Retail Pharmacy Reimbursement Levels established in Attachment 6 to this Contract.
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10.5.8.3
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On a semi-monthly payment cycle to be set by the PBM, the PBM will provide the Contractor with the proposed claims listing. The Contractor shall promptly review the payment listing and submit it to ASES within five (5) Business Days with a certification from the Authorized Signatory.
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10.5.8.4
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ASES shall transmit funds to the Contractor on account of the PBM Claims no later than five (5) Business Days after receipt of the proposed claims listing. The Contractor shall then submit funds for claims payment to the PBM’s zero-balance account.
The Contractor shall provide funds or wire transfers to a bank account established for the payment of the claims, or otherwise submit payment, within two (2) Business Days of the date that the prescription was filled.
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10.5.8.5
|
The Contractor, ASES, and the PBM shall cooperate to identify additional savings opportunities, including special purchasing opportunities, changes in network fees, etc.
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10.5.9
|
Payments to State Health Facilities.
ASES will establish a payment system to improve cash flow to health facilities administered or operated by the Central Government, State Academic Medical Centers, and certain facilities in the San Juan Municipality that participate in the Network. To that end, at the request of ASES, the Contractor shall make advance payments directly (based on historical payments, not on billings) to health facilities. The Contractor shall submit a reconciliation report on a quarterly basis that is certified by the Authorized Signatory pursuant to the terms of this Contract. The following health facilities may participate, subject to reaching agreement with the Contractor under contracts to be approved by ASES:
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10.5.9.1
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Cardiovascular Hospital;
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10.5.9.2
|
Pediatric Hospital;
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10.5.9.3
|
University Hospital;
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10.5.9.4
|
Medical Center Trauma Room;
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10.5.9.5
|
Mayagüez Center Trauma Room;
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10.5.9.6
|
Dr.Ramón Ruiz-Arnau University Hospital (HURRA, acronym in Spanish);
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10.5.9.7
|
Dr. Federico Trilla UPR Hospital; and
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10.5.9.8
|
San Juan Municipal Hospital.
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10.5.10
|
Payments to Providers Outside the PPN.
The Contractor shall provide for adequate payment in its contracts with Providers outside the PPN.
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10.6
|
Acceptable Risk Arrangements
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10.6.1
|
The Contractor’s Provider Contracts with PMGs shall comply with the following guidelines concerning the apportionment of financial risk between ASES and the PMG for MI Salud services. Any sharing of risk between ASES and PMGs other than as expressly provided in this 10.6 shall require prior written approval by ASES.
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10.6.2
|
The distribution of risks for Covered Services between and ASES and the PMGs shall be in accordance with Attachment 16 of this Contract. Any proposed arrangement between the Contractor and a PMG that changes such risk distribution shall require prior written approval from ASES.
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10.6.3
|
The risk associated with Emergency Services related to Basic Coverage Services shall be borne by the PMG. The risk associated with Emergency Services related to Special Coverage Services shall be borne by ASES. The risk associated with Emergency Services received outside of Puerto Rico that are covered under this Contract shall be borne by ASES.
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10.6.4
|
The risk associated with Basic Coverage services, including Diagnostic Test Services in Special Coverage which are not related to high risk registered members and excluding those services mentioned in Sections 10.6.2 and 10.6.3 of this Contract, shall be borne in full by the PMG.
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10.6.5
|
Notwithstanding Sections 10.6.2-10.6.4 of this Contract, ASES shall assume full risk for services provided in the Virtual Region.
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10.7
|
Physician Incentive Plan
|
|
10.7.1
|
The Contractor will design and implement a plan that evaluates the quality of care delivered by PCPs and provides financial incentives to promote PCPs’ commitment to Preventive Services (the “Physician Incentive Plan”). The Contractor will submit such plan to ASES for approval at on or before December 1, 2011, and ASES shall approve it no later than thirty (30) Calendar Days after its submission. The Provider Incentive Plan will include, at a minimum, the following components:
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10.7.1.1
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The Contractor shall allocate three cents ($0.03) PMPM of the Per Member Per Month Administrative Fee received from ASES to the Provider Incentive Plan (the “Provider Incentive Pool”).
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10.7.1.2
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Each PCP who reaches the minimum target, which shall be mutually established between ASES and the Contractor, for each of the criteria set forth below (the “Qualification Criteria”) shall receive a pro-rata portion of the Provider Incentive Pool.
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10.7.1.3
|
The Contractor will review the Medical Records at the PMG or PCP level to ascertain and evidence the Preventive Services provided by the PCPs to Enrollees. ASES requires through this review that the PCPs comply with the documentation requirements established by the Health Department and EPSDT guidelines.
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10.7.2
|
The Qualification Criteria shall be based, to the extent applicable, on certain HEDIS measures to be mutually agreed by the Parties and may include, without limitation, the following additional criteria:
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10.7.2.1
|
That the PCP performs preventive screening to its population according to evidence based on clinical practice guidelines.
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10.7.2.2
|
That the PCP provides early detection of population with neuro-developmental disorders and autism.
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10.7.2.3
|
That the PCP adopts a certified EHR system meeting the specifications contained in Attachment 15 to this Contract.
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10.7.2.4
|
That the PCP complies with the EPSDT screening and parent education requirements.
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10.7.2.5
|
That the PCP complies with the requirements of a mental and physical health integration program to be mutually agreed between the Parties.
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10.7.3
|
The Contractor will provide a quarterly report on the Physician Incentive Plan to ASES, which report shall contain, with respect to each Provider:
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10.7.3.1
|
Service Region
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10.7.3.2
|
PMG Name
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10.7.3.3
|
PMG Number
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10.7.3.4
|
Provider ID
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10.7.3.5
|
Provider Name
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10.7.3.6
|
Preventive Services Compliance Percentage
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10.7.3.7
|
Provider’s Education Contact Hours
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10.7.3.8
|
Provider’s percentage of Compliance with Qualification Criteria
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10.7.4
|
The Contractor will provide the incentive based on a mathematically sound formula, which shall have the prior written approval of ASES, which approval shall not be unreasonably withheld, conditioned or delayed.
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10.7.5
|
The Contractor will grant the incentive to those PCPs that comply with the preceding requirements, based on a twelve month natural year measuring period, or as otherwise provided in the Physician Incentive Plan with respect to any partial natural year, plus a three month Claims run out period and a three month period for incentive calculation and analysis.
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10.7.6
|
The Physician Incentive Plan shall comply with federal and Puerto Rico regulations, including 42 CFR 422.208, 42 CFR 422.210, and 42 CFR 438.6(h).
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10.8
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Required Information Regarding Providers
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10.8.1
|
The Contractor shall provide to ASES, according to the timeframe specified in Attachment 12 to this Contract, an electronic file and a list of all of the Network Providers, listed by municipality, indicating the capacity of each Provider, as well as the specialty or subspecialty of physicians. This file must be updated in accordance with Section 18.2 of this Contract.
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10.8.2
|
Electronic files shall be provided on compact discs (CD) in Microsoft Excel format (.XLS or .XLSX) without column titles. Two hard copies will be included in the same submission.
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10.8.3
|
List of Doctors and Providers Who Are Individuals
.
This list will include all available doctors and other Health Care Professionals who are individuals, such as optometrists, podiatrists, psychologists, social workers, health educators, physical therapists, speech therapists, occupational therapists, respiratory therapists, dietitians, nutritionists, and any other health service Provider who is an individual, as applicable. The information file shall include all of the following information:
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10.8.3.1
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EIN or SSN;
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10.8.3.2
|
Whether the Provider is a member of the PPN (list “Y” for yes or “N” for no);
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10.8.3.3
|
Last name;
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10.8.3.4
|
Mother’s maiden name;
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10.8.3.5
|
First name;
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10.8.3.6
|
Municipality (The Provider’s municipality is the place where his or her office is located. If the Provider maintains more than one office, he or she will have to appear more than once in the list and file. Similarly, a physician or Provider with more than one specialty has to be listed for each specialty.);
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10.8.3.7
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Specialty Code (see Attachment 9 for a list of Specialty Codes);
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10.8.3.8
|
Provider license number; and
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10.8.3.9
|
Provider’s National Provider ID (“NPI”), if applicable.
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10.8.4
|
List of Providers That Are Not Individuals.
In another separate list, the Contractor shall include a list of all Providers that are not individuals, such as PMGs, Clinics, Hospitals (identified as private or government), laboratories, x-ray facilities, dialysis facilities, blood banks, and others, using the following format.
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10.8.4.1
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EIN;
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10.8.4.2
|
Name of Entity;
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10.8.4.3
|
Municipality Code;
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10.8.4.4
|
Provider Type Code; and
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10.8.4.5
|
Provider’s National Provider ID (“NPI”), if applicable.
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10.8.5
|
With these two (2) files, the Contractor shall submit a control sheet that includes (1) a general description of the content of each file, and (2) the total number of records in each file, i.e. “control totals.” The Contractor shall submit all information required in this paragraph to ASES according to the timeframe specified in Attachment 12 to this Contract.
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ARTICLE 11
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UTILIZATION MANAGEMENT
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11.1
|
Utilization Management Policies and Procedures
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11.1.1
|
The Contractor shall provide assistance to Enrollees and Providers to ensure the appropriate utilization of resources. The Contractor shall have written Utilization Management Policies and Procedures that:
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11.1.1.1
|
Include protocols and criteria for evaluating Medical Necessity, authorizing services, and detecting and addressing over-Utilization and under-Utilization. Such protocols and criteria shall comply with federal and Puerto Rico laws and regulations.
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11.1.1.2
|
Address which services require PCP Referral, which services require Prior Authorization and how requests for initial and continuing services are processed, and which services will be subject to concurrent, retrospective or prospective review.
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11.1.1.3
|
Describe mechanisms in place that ensure consistent application of review criteria for Prior Authorization decisions.
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11.1.1.4
|
Provide that all Medical Necessity determinations made by the Contractor be made in accordance with ASES’s Medical Necessity definition as stated in Section 7.2 of this Contract.
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11.1.2
|
The Contractor shall submit its Utilization Management Policies and Procedures to ASES for review and prior approval according to the timeframe specified in Attachment 12 to this Contract. Any subsequent changes to Utilization Management Policies and Procedures must be previously approved in writing by ASES, which approval shall not be unreasonably withheld, conditioned, or delayed.
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11.1.3
|
Providers may participate in Utilization Management activities in their own Service Region to the extent that there is not a conflict of interest. The Utilization Management Policies and Procedures shall define when such a conflict may exist and shall describe the remedy.
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11.1.4
|
The Contractor, and any delegated Utilization Management agent, shall not permit or provide compensation or anything of value to its employees, agents, or contractors based on:
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11.1.4.1
|
Either a percentage of the amount by which a Claim is reduced for payment or the number of Claims or the cost of services for which the person has denied authorization or payment; or
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11.1.4.2
|
Any other method that encourages a decision to deny or limit a service.
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11.2
|
Utilization Management Guidance to Enrollees.
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11.3
|
Prior Authorization and Referral Policies
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11.3.1
|
Prior Authorization is authorization granted by the Contractor, including based on an Enrollee’s Service Authorization Request, in advance of the rendering of a service after review to determine whether the service is Medically Necessary.
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11.3.2
|
A Referral is a request by a PCP or other Provider in the PMG for an Enrollee to be evaluated or treated by a different Provider, usually a specialist. Referrals shall be required only for services outside the Contractor’s PPN.
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11.3.3
|
In situations, as set forth below in this Section 11.3 of this Contract, where a Provider Referral is permitted or required:
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11.3.3.1
|
The Contractor shall not impose any requirement of Contractor review of the Provider’s Referral decision; and
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11.3.3.2
|
The Contractor shall ensure that a Referral shall be either made or refused by the PCP or other Provider in the PMG within five (5) Calendar Days of the Enrollee’s request for the Referral. Referrals shall be made expeditiously in the event that a Provider perceives that an Enrollee’s life or health could be endangered by a delay in accessing services; in such situations, a Referral must be made, at a maximum, three (3) Calendar Days from the Enrollee’s request for the Referral (in compliance with 42 CFR 438.210, and a higher standard than that regulation, which refers to working days).
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11.3.4
|
In situations, as set forth in this Section 11.3 of this Contract, in which Prior Authorization is required, the Contractor shall ensure that Prior Authorization is provided for the Enrollee in the following timeframes, including on holidays and outside of business hours.
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11.3.4.1
|
The decision whether to grant a Prior Authorization must not exceed fourteen (14) days from the time of the Enrollee’s Service Authorization Request for any Covered Service; except that, where the Contractor or the Enrollee’s Provider determines that the Enrollee’s life or health could be endangered by a delay in accessing services, Prior Authorization must be provided as expeditiously as the Enrollee’s health requires, and no later than within seventy two (72) hours of the Service Authorization Request.
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11.3.4.2
|
ASES may, in its discretion, grant an extension of the time allowed for Prior Authorization decisions, where:
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|
11.3.4.2.1
|
the Enrollee, or the Provider, requests the extension; or
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|
11.3.4.2.2
|
the Contractor justifies to ASES a need for the extension in order to collect additional information, such that the extension is in the Enrollee’s best interest.
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11.3.5
|
The Contractor shall use appropriately licensed professionals to supervise all Prior Authorization decisions, and shall in its policies and procedures specify the type of personnel responsible for each type of Prior Authorization. Any decision to deny a Service Authorization Request or to authorize a service in an amount, duration, or scope that is less than requested shall be made by a Health Care Professional who has appropriate clinical expertise in treating the Enrollee’s condition, and for Service Authorization Requests for Dental Services, only licensed dentists may make such decisions.
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11.3.6
|
Emergency Services
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11.3.6.1
|
Neither a Referral nor Prior Authorization shall be required for any Emergency Service, no matter whether the Provider is within the PPN, and notwithstanding whether there is ultimately a determination that the condition for which the Enrollee sought treatment in the emergency room was not an Emergency Medical Condition.
|
|
11.3.7
|
Basic Coverage and Dental Services
|
|
11.3.7.1
|
No Referral shall be required for any service category of Basic Coverage other than Pharmacy and Behavioral Health Services; or for Dental Services, so long as the service is provided within the PPN.
|
|
11.3.7.2
|
The Contractor shall require a Referral for the services listed in this subsection 11.3.7, where the Enrollee seeks such services outside of the PPN. Such Referral shall be provided by the PCP or other PMG Provider. The Referral shall serve as a determination that the service for which the Referral is being made is Medically Necessary.
|
|
11.3.7.3
|
Where a Provider does not make in the required timeframe specified, or refuses to make a Referral, the Contractor may issue an Administrative Referral.
|
|
11.3.8
|
Pharmacy Services
|
|
11.3.8.1
|
The Contractor shall require Prior Authorization for filling a drug prescription for certain drugs specified on the PDL, as provided in Section 7.5.12.10 of this Contract.
|
|
11.3.8.2
|
The Contractor shall require a Countersignature of the Enrollee’s PCP in order to fill a prescription written by a Provider who is not in the PPN.
|
|
11.3.8.3
|
Any required Prior Authorization or Countersignature for Pharmacy Services shall be conducted within the timeframes provided in Sections 11.3.4 and 7.5.12.4.2 of this Contract.
|
|
11.3.9
|
Special Coverage
|
|
11.3.9.1
|
In order to obtain services under Special Coverage, an Enrollee must register, as provided in Section 7.7.6 of this Contract. Registration is a form of utilization control, to determine whether the Enrollee’s health condition warrants Access to the expanded services included in Special Coverage.
|
|
11.3.9.2
|
In addition, as noted in Section 7.7.12 of this Contract, some individual Special Coverage services require Prior Authorization for an Enrollee who has registered under Special Coverage.
|
|
11.3.10
|
Behavioral Health Services.
Referrals shall be required for Behavioral Health Services as provided in Section 8.3 of this Contract.
|
11.4
|
Use of Technology to Promote Utilization Management
|
|
11.4.1
|
ASES strongly encourages the Contractor to develop electronic, web-based Referral processes and systems. In the event that a Referral is made via the telephone, the Contractor shall ensure that Referral data are maintained in a data file that can be accessed electronically by the Contractor, the Provider and ASES.
|
|
11.4.2
|
In conjunction with its other Utilization Management policies, the Contractor shall submit the Referral processes to ASES for review and approval.
|
11.5
|
Court-Ordered Evaluations and Services
|
|
11.5.1
|
In the event that an Enrollee requires Medicaid-covered services ordered by a court, the Contractor shall fully comply with all court orders while maintaining appropriate Utilization Management practices.
|
11.6
|
Second Opinions
|
|
11.6.1
|
The Contractor shall adopt procedures to obtain a second opinion in any situation when there is a question concerning a diagnosis or the options for surgery or other treatment of a health Condition when requested by any Enrollee, or by a parent, guardian, or other person exercising a custodial responsibility over the Enrollee.
|
|
11.6.2
|
The second opinion must be provided by a qualified Network Provider, or, if a Network Provider is unavailable, the Contractor shall arrange for the Enrollee to obtain a second opinion from an Out-of-Network Provider.
|
|
11.6.3
|
The second opinion shall be provided at no cost to the Enrollee.
|
11.7
|
Utilization Reporting Program.
|
|
11.7.1
|
The Contractor shall submit to ASES on a monthly basis by Service Region health care data reports that should include, among other things:
|
|
11.7.1.1
|
Useful data of Claim experience broken down by diagnosis and health care providers;
|
|
11.7.1.2
|
Claim experience by Enrollee and by coverage (basic, special, dental and pharmacy);
|
|
11.7.1.3
|
Claim cost and benefit utilization levels;
|
|
11.7.1.4
|
Benefits utilization levels or indicators, as well as comparative data such as: (i) hospital inpatient days per year per 1,000 Enrollees, (ii) hospital admission rate per 1,000 Enrollees, (iii) average length of inpatient stays, (iv) number of inpatient and outpatient surgeries, (v) number of outpatient visits per year per Enrollee, and (vi) emergency room visits per 1,000 Enrollee;
|
|
11.7.1.5
|
Cost measures, such as (i) average annual cost per Enrollee, (ii) total hospital inpatient payments, (iii) total surgical payments and (iv) total out of hospital payments; and
|
|
11.7.1.6
|
Demographics of the population of the Service Region.
|
|
11.7.2
|
The Contractor shall assist ASES in analyzing the utilization report data to determine trends, necessary plan design modifications, effectiveness of educations programs for both Enrollees and Providers, the impact of cost-control measures and the appropriateness of cost-management programs.
|
|
11.7.3
|
As part of this program, and in conformance with 42 CFR 438.240(2)(b)(3), the Contractor shall submit to ASES, on a quarterly basis, utilization statistical reports. ASES requires the following reports, with data to be submitted according to specifications determined by ASES:
|
|
11.7.3.1
|
Provider Credentialing Report;
|
|
11.7.3.2
|
Network Providers and Out-of-Network Providers;
|
|
11.7.3.3
|
Ratio of Enrollees to PCPs;
|
|
11.7.3.4
|
Utilization of Diabetes Disease Management;
|
|
11.7.3.5
|
Utilization of Asthma Disease Management;
|
|
11.7.3.6
|
Utilization of Hypertension Disease Management;
|
|
11.7.3.7
|
EPSDT Utilization;
|
|
11.7.3.8
|
Tele MI Salud Utilization;
|
|
11.7.3.9
|
Preventive Services Utilization;
|
|
11.7.3.10
|
Pharmacy Services Utilization;
|
|
11.7.3.11
|
Dental Services Utilization;
|
|
11.7.3.12
|
ER Utilization by Region and by PMG;
|
|
11.7.3.13
|
Prenatal Care; and
|
|
11.7.3.14
|
Covered Population by Municipality, Group, Age, and Gender.
|
ARTICLE 12
|
QUALITY IMPROVEMENT AND PERFORMANCE PROGRAM
|
12.1
|
General Provisions
|
|
12.1.1
|
The Contractor shall provide for the delivery of quality care to all Enrollees with the primary goal of improving health status or, in instances where the Enrollee’s health is not amenable to improvement, maintaining the Enrollee’s current health status by implementing measures to prevent any further deterioration of health status.
|
|
12.1.2
|
The Contractor shall seek input from, and work with, Enrollees, Providers and community resources and agencies to actively improve the quality of care provided to Enrollees.
|
|
12.1.3
|
The Contractor shall ensure that its Quality Improvement and Performance Program effectively monitors the program elements listed in 42 CFR 438.66.
|
12.2
|
Quality Assessment Performance Improvement (QAPI) Program
|
|
12.2.1
|
The Contractor shall have in place a quality assessment and performance improvement program (QAPI) that specifies the Contractor’s quality measurement and performance improvement activities.
|
|
12.2.2
|
For Medicaid and CHIP Eligible Persons, the QAPI program shall be in compliance with federal requirements specified at 42 CFR 438.240.
|
|
12.2.3
|
The Contractor’s QAPI program shall be based on the latest available research in the area of quality assurance and at a minimum shall include:
|
|
12.2.3.1
|
A method of monitoring, analyzing, evaluating and improving the delivery, quality and appropriateness of health care furnished to all Enrollees (including under and over utilization of services), including those with special health care needs;
|
|
12.2.3.2
|
Written policies and procedures for quality assessment, utilization management and continuous quality improvement that are periodically assessed for efficacy;
|
|
12.2.3.3
|
A health information system sufficient to support the collection, integration, tracking, analysis and reporting of data, in compliance with 42 CFR 438.242;
|
|
12.2.3.4
|
Designated staff with expertise in quality assessment, Utilization Management and continuous quality improvement;
|
|
12.2.3.5
|
Reports that are evaluated, indicated recommendations that are implemented, and feedback provided to Providers and Enrollees;
|
|
12.2.3.6
|
A methodology and process for conducting Provider profiling, Credentialing and re-Credentialing;
|
|
12.2.3.7
|
Procedures for validating completeness and quality of Encounter Data;
|
|
12.2.3.8
|
Annual performance improvement projects (PIPs) as provided in Section 12.3 below;
|
|
12.2.3.9
|
Development of an emergency room (ER) quality initiative program (see Section 12.4 of this Contract);
|
|
12.2.3.10
|
Development of a quality incentive program (see Section 12.5 of this Contract);
|
|
12.2.3.11
|
Reporting on specified performance measures, including specified HEDIS measures (see Section 12.6 of this Contract);
|
|
12.2.3.12
|
Conducting Provider and Enrollee surveys (see Section 12.7 of this Contract);
|
|
12.2.3.13
|
Quarterly reports on program results, conclusions, recommendations and implemented system changes, as specified by ASES; and
|
|
12.2.3.14
|
Process for evaluating the impact of the Contractor’s QAPI program.
|
|
12.2.4
|
The Contractor’s QAPI program shall be submitted to ASES for review and approval according to the timeframe specified in Attachment 12 to this Contract. Any subsequent changes to the QAPI program must be previously approved in writing by ASES, which approval shall not be unreasonably withheld, conditioned, or delayed.
|
|
12.2.5
|
The Contractor shall submit any changes to its QAPI program to ASES for review and approval sixty (60) Calendar Days prior to implementation of the change.
|
|
12.2.6
|
Upon the request of ASES, the Contractor shall provide any information and documents related to the implementation of the QAPI program.
|
12.3
|
Performance Improvement Projects
|
|
12.3.1
|
As part of its QAPI program the Contractor shall conduct performance improvement projects (PIPs) in accordance with ASES and, as applicable, federal protocols.
|
|
12.3.2
|
The Contractor shall perform the following required PIPs ongoing for the duration of this Contract Term:
|
|
12.3.2.1
|
One (1) in the area of diabetes;
|
|
12.3.2.2
|
One (1) in the area of kidney disease;
|
|
12.3.2.3
|
One (1) in the area of asthma;
|
|
12.3.2.4
|
One (1) in the area of Developmental Screening for Children; and
|
|
12.3.2.5
|
The Contractor shall conduct such additional PIPs as mutually agreed by the Parties.
|
|
12.3.3
|
In designing its PIPs, the Contractor shall:
|
|
12.3.3.1
|
Show that the selected area of study is based on a demonstration of need and is expected to achieve measurable benefit to Enrollee (rationale);
|
|
12.3.3.2
|
Establish clear, defined and measurable goals and objectives that the Contractor shall achieve in each year of the project;
|
|
12.3.3.3
|
Measure performance using quality indicators that are objective, measurable, clearly defined and that allow tracking of performance and improvement over time;
|
|
12.3.3.4
|
Implement interventions designed to achieve quality improvements;
|
|
12.3.3.5
|
Evaluate the effectiveness of the interventions;
|
|
12.3.3.6
|
Establish standardized performance measures (such as HEDIS or another similarly standardized product);
|
|
12.3.3.7
|
Plan and initiate activities for increasing or sustaining improvement; and
|
|
12.3.3.8
|
Document the data collection methodology used (including sources) and steps taken to assure data is valid and reliable.
|
|
12.3.4
|
The Contractor shall submit all descriptions of PIPs and program details to ASES as part of the QAPI program.
|
|
12.3.5
|
Each performance improvement project shall be completed in a time period to be specified by ASES to allow information on the success of the project in the aggregate to produce new information on quality of care each year.
|
|
12.3.6
|
When requested, the Contractor shall submit data to ASES for standardized PIPs, within specified timelines and according to the established procedures data collection and reporting. The Contractor shall collect valid and reliable data, using qualified staff and personnel to collect the data. Failure of the Contractor to follow data collection and reporting requirements may result in sanctions under this Contract.
|
12.4
|
ER Quality Initiative Program
|
|
12.4.1
|
The Contractor shall develop an Emergency Room (ER) Quality Initiative Program, implementing efficient and timely monitoring of Enrollees’ use of the emergency room, including whether such use was justified by a legitimate Medical Emergency.
|
|
12.4.2
|
The ER Quality Initiative Program shall be designed to identify high users of Emergency Services for non-emergency situations and to allow for early interventions in order to ensure appropriate utilization of services and resources.
|
|
12.4.3
|
The ER Quality Initiative Program shall specify all strategies to be used by the Contractor to address high users of inappropriate Emergency Services and include, at a minimum, the following components:
|
|
12.4.3.1
|
Description of system(s) for tracking, monitoring and reporting high users of ER services for non-emergency situations;
|
|
12.4.3.2
|
Criteria for defining non-emergency situations;
|
|
12.4.3.3
|
Educational component to inform: (1) Enrollees about the proper use of ER services and how to access ER services; and (2) PCPs about identifying high users or potential high users of ER services and reporting to the Contractor;
|
|
12.4.3.4
|
Protocols for identifying high users of inappropriate ER services and referring them to Case Management for needs assessment and identification of other more appropriate services and resources;
|
|
12.4.3.5
|
Process for coordinating with and referring to MBHO upon identification of the need for behavioral health services and interventions based upon a needs assessment.
|
|
12.4.3.6
|
Quarterly reporting on ER services utilization; and
|
|
12.4.3.7
|
Process for monitoring and evaluating program effectiveness, identifying issues and modifying the ER Quality Initiative Program as necessary to improve service utilization.
|
|
12.4.4
|
The Contractor shall submit its ER Quality Initiative Program to ASES as part of its QAPI program.
|
12.5
|
Quality Incentive Program
|
|
12.5.1
|
The Contractor shall establish and implement a Quality Incentive Program as a mechanism to improve the quality of services provided to Enrollees. The Quality Incentive Program shall be based on a work plan to be submitted to ASES by the Contractor as part of its QAPI program, pursuant to Attachment 12 of this Contract. The Contractor shall implement the Quality Incentive Program within thirty (30) Calendar Days of its approval by ASES.
|
|
12.5.2 |
The Quality Incentive Program shall consist of three (3) categories of performance indicators: performance measures, preventive clinical program measures and ER Utilization measures. ASES will Withhold a total of one and a half percent (1½%) of Contractor’s Administrative Fee (hereinafter the “Retention Fund”), and will reimburse the Contractor according to compliance with each of the categories of performance indicators in this Section 12.5. Before any withholding may take place, the parties shall have agreed on a Quality Improvement Program Procedure Manual to be effective within thirty (30) calendar days of the Effective Date of the Contract. Such Manual will contain the mutual agreements of the parties on reasonable and achievable performance indicators for each category to be measured under the program. Once the Manual is approved by both parties the performance indicators therein stated will be effective during the Term of the Contract, unless that amendments might be required by law or regulation, or reached by mutual agreement during such Term.
|
|
12.5.3
|
The Contractor shall, within thirty (30) Calendar Days after the end of each calendar quarter, submit a quarterly report for each of the performance indicators to be evaluated by ASES. For each measure, ASES shall, within thirty (30) Calendar Days after receipt of the Contractor’s quarterly report, make a determination whether the Contractor has met the applicable performance objectives for the quarter. In addition, the Contractor shall submit an annual report within thirty (30) Calendar Days after the end of the year for which the performance is measured. If the Contractor is then in compliance with the applicable performance targets or portions thereof for said period, ASES shall then release to the Contractor, no later than thirty (30) Calendar Days after ASES determines compliance with the performance objectives, the portion of the Retention Fund associated with each measure for such period, or the portion corresponding to the percentage of compliance with each such indicator, as the case may be.
|
|
12.5.4
|
The following is a description of each of the three categories of performance indicators and the associated reimbursement level for each.
|
|
12.5.4.1
|
Performance Measures
|
|
12.5.4.1.1
|
The Contractor shall demonstrate a three percent (3%) annual increase in performance measures (measured by ASES reporting protocol and HEDIS coding for each measure) using base line measures to be provided by ASES within fifteen (15) Calendar Days of the Effective Date of the Contract, which measures shall be based on actual and verifiable information for the following HEDIS measures of effectiveness for medical care and Access:
|
|
12.5.4.1.1.1
|
Effectiveness of medical care;
|
|
12.5.4.1.1.2
|
Prevention and screening metrics;
|
|
12.5.4.1.1.3
|
Respiratory condition metrics;
|
|
12.5.4.1.1.4
|
Cardiovascular conditions; and
|
|
12.5.4.1.1.5
|
Comprehensive Diabetes Care (with all its components).
|
|
12.5.4.1.1.6
|
Access;
|
|
12.5.4.1.1.7
|
Metrics for availability of health services.
|
|
12.5.4.1.2
|
The Contractor shall demonstrate a five percent (5%) annual increase in EPSDT screenings (measured by ASES reporting protocol and HEDIS coding for each measure) using baseline measures to be provided by ASES within fifteen (15) Calendar Days of the Effective Date of the Contract, which measures shall be based on actual and verifiable information.
|
|
12.5.4.1.3
|
ASES shall release to the Contractor, in accordance with Section 12.5.3 above, forty percent (40%) of the Retention Fund for compliance with the above quality performance measures of this Contract.
|
|
12.5.4.1.3.1
|
The foregoing notwithstanding, the Contractor shall comply with the HEDIS measures as required by CMS. The Contractor shall prepare (i) the HEDIS activity for 2012 measure year 2011 provided that ASES delivers on a timely basis the data required to accurately complete such report and (ii) the HEDIS activity for 2013 measure year 2012. The Contractor shall continue to collect HEDIS measures throughout the term of the Contract.
|
|
12.5.5
|
Preventive Clinical Programs
|
|
12.5.5.1
|
The Contractor shall comply with objectives to be established by mutual agreement of the Parties for each of the following preventive clinical programs:
|
|
12.5.5.1.1
|
Case Management;
|
|
12.5.5.1.2
|
Disease Management;
|
|
12.5.5.1.3
|
Pre-Natal and Maternal Wellness Program; and
|
|
12.5.5.1.4
|
Provider Education Program, including EPSDT and Provider and Enrollee based education.
|
|
12.5.5.2
|
ASES shall release to the Contractor, in accordance with Section 12.5.3, twenty percent (20%) of the retained Retention Fund for compliance with these objectives.
|
|
12.5.6
|
Emergency Room Use Indicators
|
|
12.5.6.1
|
As described in Section 12.4 above, the Contractor shall develop an ER Quality Initiative Program to reduce the inappropriate use of ER services for non-emergency situations. ASES will provide the Contractor with the related baseline measures within fifteen (15) Calendar Days of the Effective Date of the Contract, which measures shall be based on actual and verifiable information.
|
|
12.5.6.2
|
[
Intentionally left blank
].
|
|
12.5.6.3
|
ASES shall release to the Contractor, in accordance ith Section 12.5.3, forty percent (40%) of the retained Retention Fund for compliance with this objective.
|
|
12.5.7
|
The Contractor shall submit its Quality Incentive Program as part of its QAPI program. The program description shall include, at a minimum:
|
|
12.5.7.1
|
How the Contractor will educate Providers regarding the program requirements; and
|
|
12.5.7.2
|
Strategies for ensuring and monitoring program compliance.
|
|
12.5.8
|
During the Contract Term ASES may issue from time to time normative or policy letters setting forth the terms and conditions it may deem necessary or convenient for the purpose of implementing the Quality Incentive Program described in this Article 12.
|
12.6
|
HEDIS
Measures
|
|
12.6.1
|
The Contractor shall report, annually, on the following HEDIS measures in the format specified by ASES.
|
|
12.6.1.1
|
Effectiveness of Care: Prevention and Screening Measures
|
|
12.6.1.1.1
|
Childhood immunization;
|
|
12.6.1.1.2
|
Breast cancer screening;
|
|
12.6.1.1.3
|
Cervical cancer screening;
|
|
12.6.1.1.4
|
Chlamydia screening;
|
|
12.6.1.1.5
|
Adult BMI assessment; and
|
|
12.6.1.1.6
|
Weight assessment and counseling for nutrition and physical activities for children and adolescents.
|
|
12.6.1.2
|
Effectiveness of Care: Respiratory Condition Measures
|
|
12.6.1.2.1
|
Use of appropriate medication for people with asthma.
|
|
12.6.1.2.2
|
Appropriate treatment for children with upper respiratory conditions.
|
|
12.6.1.3
|
Effectiveness of Care: Cardiovascular Conditions
|
|
12.6.1.3.1
|
Cholesterol management for people with cardiovascular conditions;
|
|
12.6.1.3.2
|
Controlling high blood pressure; and
|
|
12.6.1.3.3
|
Comprehensive diabetes care (with all its components).
|
|
12.6.1.4
|
Access/Availability of Care Measures
|
|
12.6.1.4.1
|
Adult Access to preventive/outpatient health services;
|
|
12.6.1.4.2
|
Annual dentist visit;
|
|
12.6.1.4.3
|
Children and adolescent Access to PCPs;
|
|
12.6.1.4.4
|
Prenatal and postpartum care;
|
|
12.6.1.4.5
|
Frequency of ongoing prenatal care;
|
|
12.6.1.4.6
|
Well Child visits in the first 15 months of life; and
|
|
12.6.1.4.7
|
Adolescent well care visits.
|
|
12.6.1.5
|
ASES may add, change, or remove reporting requirements with sixty (60) Calendar Days notice in advance of the effective date of the addition, change, or removal.
|
|
12.6.1.6
|
The Contractor shall contract with an NCQA certified HEDIS auditor to validate the processes of the Contractor in accordance with NCQA requirements. For Medicaid and CHIP Eligible Persons, the validation procedures shall be consistent with federal requirements specified at 42 CFR 438.358(b)(2).
|
|
12.6.1.7
|
When requested, the Contractor shall submit data to ASES for standardized performance measures, within specified timelines and according to the established procedures for data collection and reporting. The Contractor shall collect valid and reliable data, using qualified staff and personnel to collect the data. Failure of the Contractor to follow data collection and reporting requirements may result in sanctions under this Contract.
|
12.7
|
Provider and Enrollee Satisfaction Surveys
|
|
12.7.1
|
During the Contract Term, the Contractor shall perform at least two (2) satisfaction surveys of Providers and Enrollees. The first survey will encompass the period to be ended on December 31, 2013 and shall be delivered to ASES by January 31, 2014. The second survey will encompass the period to be ended on June 30, 2014 and shall be delivered to ASES by July 31, 2014. The survey for Enrollees shall use the CAHPS survey instrument.
|
|
12.7.2
|
The sample size for both surveys shall equal the number of respondents needed for a statistical confidence level of ninety-five percent (95%) with a margin of error not more than five percent (5%) and shall not have a response rate less than fifty percent (50%).
|
|
12.7.3
|
The results of the surveys shall be submitted to ASES and to the Puerto Rico Medicaid Program.
|
|
12.7.4
|
The Contractor shall have a process for notifying Providers and Enrollees about the availability of survey findings and making survey findings available upon request.
|
|
12.7.5
|
The Contractor shall have a process for utilizing the results of the Provider and Enrollee surveys for monitoring service delivery and quality of services and for making program enhancements.
|
12.8
|
External Quality Review
|
|
12.8.1
|
In compliance with federal requirements at 42 CFR 438.358(b)(3), ASES will contract with an External Quality Review Organization (EQRO) to conduct annual, external, independent reviews of the quality outcomes, timeliness of, and Access to, the services covered in this Contract. The Contractor shall collaborate with ASES’s EQRO to develop studies, surveys and other analytic activities to assess the Quality of care and services provided to Enrollees and to identify opportunities for program improvement. To facilitate this process the Contractor shall supply data, including but not limited to claims data and medical records, to the EQRO. Upon the request of ASES, the Contractor shall provide its protocols for providing information, participating in review activities, and using the results of the reviews to improve the quality of the services and programs provided to Enrollees.
|
|
12.8.2
|
The EQRO will evaluate the following program components:
|
|
12.8.2.1
|
Enrollee rights and protection;
|
|
12.8.2.2
|
Availability of services;
|
|
12.8.2.3
|
Coordination and continuity of care;
|
|
12.8.2.4
|
Coverage and authorization of services;
|
|
12.8.2.5
|
Provider selection;
|
|
12.8.2.6
|
Enrollee information;
|
|
12.8.2.7
|
Confidentiality;
|
|
12.8.2.8
|
Enrollment and Disenrollment;
|
|
12.8.2.9
|
Grievance System;
|
|
12.8.2.10
|
Subcontracts;
|
|
12.8.2.11
|
Provider guidelines; and
|
|
12.8.2.12
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Health Information Systems.
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ARTICLE 13
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FRAUD, WASTE AND ABUSE
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13.1
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General Provisions
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13.1.1
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The Contractor shall have in place on the Effective Date internal controls and policies and procedures designed to prevent, detect, and timely and adequately investigate and report known or suspected Fraud, Waste and Abuse.
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13.1.2
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For Medicaid and CHIP Eligible Persons, the Contractor’s internal controls, policies and procedures shall comply with all federal requirements regarding Fraud, Waste and Abuse and program integrity, including but not limited to Sections 1128, 1156, and 1902(a)(68) of the Social Security Act and 42 CFR 438.606. The Contractor shall exercise diligent efforts to ensure that no payments are made to any person or entity that has been excluded from participation in Federal health care programs. (See State Medicaid Director Letter #09-001, January 16, 2009.)
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13.1.3
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The Contractor shall submit its Fraud, Waste and Abuse policies and procedures, its proposed compliance plan, and its Program Integrity Plan to ASES for approval according to the timeframe specified in Attachment 12 to this Contract.
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13.1.4
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Any changes to the Contractor’s Fraud, Waste and Abuse policies and procedures must be submitted to ASES for approval within fifteen (15) Calendar Days of the date the Contractor plans to implement the changes; and the changes shall not go into effect until ASES gives written approval.
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13.2
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Compliance Plan
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13.2.1
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The Contractor shall have a written Fraud, Waste and Abuse compliance plan with stated program goals and objectives, program scope and methodology to evaluate program performance.
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13.2.2
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At a minimum, the Contractor’s Fraud, Waste and Abuse compliance plan shall:
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13.2.2.1
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Ensure that all of its officers, directors, managers and employees know and understand the provisions of the Contractor’s Fraud, Waste and Abuse compliance plan;
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13.2.2.2
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Require the designation of a compliance officer and a compliance committee that are accountable to senior management;
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13.2.2.3
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Ensure and describe effective training and education for the compliance officer and the organization’s employees;
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13.2.2.4
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Ensure that Providers and Enrollees are educated about Fraud, Waste and Abuse identification and reporting in Provider and Enrollee materials;
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13.2.2.5
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Ensure effective lines of communication between the Contractor’s compliance officer and the Contractor’s employees;
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13.2.2.6
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Ensure enforcement of standards through well-publicized disiplinary guidelines;
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13.2.2.7
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Ensure internal monitoring and auditing with provisions for prompt response to potential offenses, and for the development of corrective action initiatives relating to the Contractor’s Fraud, Waste and Abuse efforts;
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13.2.2.8
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Describe standards of conduct that articulate the Contractor’s commitment to comply with all applicable Puerto Rico and federal requirements and standards;
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13.2.2.9
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Ensure that no individual who reports Provider violations or suspected Fraud, Waste and Abuse is retaliated against; and
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13.2.2.10
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Include a monitoring program that is designed to prevent, detect and timely and adequately investigate and report all instances of potential, suspected or known Fraud, Waste and Abuse. This monitoring program shall include but not be limited to:
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13.2.2.10.1
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Monitoring the Claims of its Providers to ensure Enrollees receive services for which the Contractor is administering Claims and ASES is required to pay under this Contract;
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13.2.2.10.2
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Requiring that a preliminary investigation of said potential, suspected or known Fraud, Waste, and Abuse and/or over billings, be performed within forty five (45) Calendar days after receiving first notification, subject to an additional one hundred and twenty (120) Calendar days extension, if needed, to complete a thorough investigation;
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13.2.2.10.3
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Reviewing Providers for over or under-utilization;
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13.2.2.10.4
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Verifying with Enrollees the delivery of services as claimed; and
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13.2.2.10.5
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Reviewing and trending Enrollee complaints regarding Providers.
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13.2.2.11
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The Contractor shall include in any employee handbook a specific discussion of its Fraud, Waste and Abuse policies and procedures, the rights of whistleblowers, and the Contractor’s procedures for detecting and preventing Fraud, Waste and Abuse.
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13.2.2.12
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The Contractor shall include in the Enrollee Handbook instructions on how to report Fraud, Waste and Abuse and the protections for whistleblowers.
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13.3
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Program Integrity Plan
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13.3.1
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The Contractor shall develop a Program Integrity Plan that at a minimum:
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13.3.1.1
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Defines Fraud, waste and Abuse;
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13.3.1.2
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Specifies methods to detect Fraud, waste and Abuse,
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13.3.1.3
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Describes a process to perform investigations on each suspected case of Fraud, waste and Abuse;
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13.3.1.4
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Describes persons responsible for conducting these investigations;
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13.3.1.5
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Includes a variety of methods for identifying, investigating and referring suspected cases to appropriate entities;
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13.3.1.6
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Includes a systematic approach to data analysis;
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13.3.1.7
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Defines mechanisms to monitor frequency of Encounters and services rendered to Enrollees billed by Providers; and
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13.3.1.8
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Identifies requirements to complete the preliminary investigation of Providers and Enrollees.
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13.3.2
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The Contractor’s Program Integrity Plan shall comply in all respects with the ASES Guidelines for the Development of Program Integrity Plan, included as Attachment 14 to this Contract. Upon review of the Contractor’s Program Integrity Plan (see Section 13.1.3 of this Contract), ASES will promptly (within twenty (20) Business Days) notify the Contractor of any needed revisions in order for the Program Integrity Plan to comply with the Guidelines for the Development of Program Integrity Plan (Attachment 14) and with federal law. The Contractor, in turn, shall promptly (within twenty (20) Business Days of receipt of the ASES comments) re-submit its Plan for ASES review and approval.
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13.3.3
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The Contractor shall notify ASES within twenty (20) Business Days of any initiated investigation of a suspected case of Fraud, waste, or Abuse. The Contractor shall subsequently report preliminary results of such investigations activities to ASES and other appropriate Puerto Rico and federal entities. ASES will provide the Contractor with guidance during the pendency of the investigation and will refer the matter to the U.S. Department of Justice.
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13.4
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Prohibited Affiliations with Individuals Debarred by Federal Agencies
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13.4.1
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The Contractor shall not knowingly have a relationship with the following:
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13.4.1.1
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An individual who is debarred, suspended, or otherwise excluded from participating in procurement activities under the Federal Acquisition Regulation or from participating in non-procurement activities under Executive Order No. 12549.
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13.4.1.2
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An individual who is an affiliate, as defined in the Federal Acquisition Regulation, of a person described in Section 13.4.1.1 of this Contract. The relationship is defined as follows:
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13.4.1.2.1
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A director, officer, or partner of the Contractor;
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13.4.1.2.2
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A person with beneficial ownership of five percent of more of the Contractor’s equity; or
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13.4.1.2.3
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A person with an employment, consulting or other arrangement with the Contractor for the provision of items or services that are significant and material the Contractor’s obligations under this Contract.
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13.5
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Reporting and Investigations
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13.5.1
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On a quarterly basis, the Contractor shall submit to ASES a report with the results of the investigations, using the format and data elements prescribed by ASES.
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13.5.1.1
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At a minimum, the Contractor shall include in each report, with respect to individual investigations of Fraud, Waste or Abuse:
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13.5.1.1.1
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Enrollee name and ID number;
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13.5.1.1.2
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Provider name and NPI;
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13.5.1.1.3
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Source of complaint;
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13.5.1.1.4
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Type of provider;
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13.5.1.1.5
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Nature of complaint, including alleged persons or entities involved, category of services, factual explanation of the allegation, and dates of the conduct;
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13.5.1.1.6
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Together with each individual investigation report the Contractor will make available to ASES a copy of the investigation file with all the documents that support its findings of Medicaid Fraud, Waste or Abuse, including but not limited to all communication between the Contractor and the Provider about the complaint;
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13.5.1.1.7
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Date of the complaint;
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13.5.1.1.8
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Approximate dollars involved or amount paid to the Provider during the past three years, whichever is greater;
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13.5.1.1.9
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Disciplinary measures imposed, if any;
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13.5.1.1.10
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Contact information for a Contractor staff person with relevant knowledge of the matter; and
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13.5.1.1.11
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Legal and administrative disposition of the case.
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13.5.1.2
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The Contractor shall also include in the report a summary (not specific to an individual case) of
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13.5.1.2.1
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Investigative activities, corrective actions, prevention efforts, and results; and
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13.5.1.2.2
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Trending and analysis of Utilization Management and Provider payment management.
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13.5.2
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The Contractor shall report to ASES any case of Medicaid, Fraud, Waste or Abuse referred to the Office of the Inspector General.
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13.5.3
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The Contractor shall report to ASES, within (1) one Business Day of obtaining knowledge with respect to the identity of any Provider or other person who, in violation of 42 CFR 438.610 (a) and (b), is debarred, suspended, or otherwise prohibited from participating in procurement activities. ASES shall promptly notify the Secretary of HHS of the noncompliance, as required by 42 CFR 438.610(c).
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13.5.4
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The Contractor and all Subcontractors shall cooperate fully with federal and Puerto Rico agencies in Fraud, Waste and Abuse investigations and subsequent legal actions. Such cooperation shall include providing, upon request, information, access to records, and access to interview employees and consultants, including but not limited to those with expertise in the administration of the program and/or medical or pharmaceutical questions or in any matter related to an investigation.
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13.5.5
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In accordance with Section 6402 of the PPACA, the Contractor must have a mechanism in place to identify and suspend payments to any provider or other subcontractor when there is a pending investigation of a credible allegation of fraud under the Medicaid program.
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13.6
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Stark Law Compliance
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ARTICLE 14
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GRIEVANCE SYSTEM
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14.1
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General Requirements
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14.1.1
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The Contractor shall have a Grievance System in place to address Enrollee concerns and Appeals of service decisions. The Grievance System shall consist of the following four (4) components: 1) Complaint process, 2) Grievance process, 3) Appeal process, and 4) access to the Administrative Law Hearing process.
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14.1.2
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The Contractor shall designate, in writing, an officer who shall have primary responsibility for ensuring that Complaints, Grievances, and Appeals are resolved pursuant to this Contract and for signing all Notices of Action.
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14.1.3
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The Contractor shall develop written Grievance System policies and procedures that detail the operation of the Grievance System. The Grievance System policies and procedures shall be submitted to ASES for review and approval according to the timeframe specified in Attachment 12 to this Contract. In the event that changes are made to the existing approved Grievance System policies and procedures, a copy of the proposed changes shall be made available to ASES for approval according to the timeframe specified in Attachment 12 to this Contract.
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14.1.4
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At a minimum, the Contractor’s Grievance System Policies and Procedures shall include the following:
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14.1.4.1
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Process for filing a Complaint, Grievance, or Appeal, or seeking an Administrative Law Hearing;
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14.1.4.2
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Process for receiving, recording, tracking, reviewing, reporting and resolving Grievances filed verbally, in writing, or in-person;
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14.1.4.3
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Process for receiving, recording, tracking, reviewing, reporting and resolving Appeals filed verbally or in writing;
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14.1.4.4
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Process for requesting an expedited review of an Appeal;
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14.1.4.5
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Process for notifying Enrollees of their right to file a Complaint, Grievance or Appeal with the Patient Advocate Office and how to contact the Patient Advocate Office;
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14.1.4.6
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Procedures for the exchange of information regarding Complaints, Grievances and Appeals;
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14.1.4.7
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Process and timeframes for notifying Enrollees in writing regarding receipt of Complaints, Grievances or Appeals, resolution, action, delay of review, and denial of request for expedited review.
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14.1.5
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The Contractor’s Grievance System shall fully comply with the Patient’s Bill of Rights Act and with Act No. 11 of April 11, 2001 (known as the Organic Law of the Office of the Patient Advocate), to the extent that such provisions do not conflict with, or pose an obstacle to, federal regulations.
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14.1.6
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For Medicaid and CHIP Eligible Persons, the Contractor’s Grievance System shall be in compliance with federal requirements at 42 CFR 438.400 – 438.424 and 42 CFR 431.200 – 431.250.
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14.1.7
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The Contractor shall process each Complaint, Grievance, or Appeal in accordance with applicable Puerto Rico and federal statutory and regulatory requirements, this Contract, and the Contractor’s written policies and procedures. Pertinent facts from all parties must be collected during the process.
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14.1.8
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The Contractor shall include in the Enrollee Handbook educational information regarding the Contractor’s Grievance System which at a minimum includes:
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14.1.8.1
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A description of the Contractor’s Grievance System;
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14.1.8.2
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Instructions on how to file Complaints, Grievances and Appeals including the timeframes for filing;
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14.1.8.3
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The Contractor’s toll-free telephone number and office hours;
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14.1.8.4
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Information regarding an Enrollee’s right to file a Complaint, Grievance or Appeal with the Patient Advocate Office and how to file a Complaint, Grievance or Appeal with the Patient Advocate Office;
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14.1.8.5
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Information describing the Administrative Law Hearing process and governing rules; and
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14.1.8.6
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Timelines and limitations associated with filing Grievances or Appeals.
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14.1.9
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The Contractor shall give Enrollees reasonable assistance in completing forms and taking other procedural steps for Complaints, Grievances and Appeals. This includes, but is not limited to, providing interpreter services and toll-free numbers that have adequate TDD and interpreter capability.
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14.1.10
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The Contractor shall include information regarding the Grievance System in the Provider guidelines and upon joining the Contractor’s Network, all Providers shall receive education regarding the Contractor’s Grievance System, which includes but is not limited to:
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14.1.10.1
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The Enrollee’s right to file Complaints, Grievances and Appeals and the requirements and timeframes for filing;
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14.1.10.2
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The Enrollee’s right to file a Complaint, Grievance or Appeal with the Patient Advocate Office;
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14.1.10.3
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The Enrollee’s right to an Administrative Law Hearing, how to obtain an Administrative Law Hearing, and representation rules at a Administrative Law Hearing;
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14.1.10.4
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The availability of assistance in filing a Complaint, Grievance, or Appeal;
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14.1.10.5
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The toll-free numbers to file oral Complaints, Grievances and Appeals;
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14.1.10.6
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The Enrollee’s right to request continuation of Benefits during an Appeal, or an Administrative Law Hearing filing, and that if the Contractor’s action is upheld in a Administrative Law Hearing, the Enrollee may be liable for the cost of any continued Benefits; and
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14.1.10.7
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Any Puerto Rico-determined Provider Appeal rights to challenge the failure of the Contractor to cover a service.
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14.1.11
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The Contractor shall acknowledge receipt of each filed Grievance and Appeal in writing within ten (10) Business Days of receipt.
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14.1.12
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The Contractor shall have procedures in place to notify all Enrollees in their primary language of Complaint, Grievance and Appeal dispositions.
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14.1.13
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All Complaints, Grievances and Appeals files and forms shall be made available to ASES for auditing. All Complaint, Grievance, and Appeal documents and related information shall be considered as containing protected health information and shall be treated in accordance with HIPAA regulations and other applicable laws of Puerto Rico.
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14.1.14
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The Contractor shall develop Grievance System forms to be submitted for approval by ASES according to the timeframe specified in Attachment 12 to this Contract. The approved forms shall be made available to all Enrollees, shall meet all requirements listed in Sections 6.2 and 6.3 of this Contract for written materials, and shall, at a minimum:
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14.1.14.1
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Instruct the Enrollee or Enrollee’s Authorized Representative that documentary evidence should be included, if available; and
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14.1.14.2
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Include instructions for completion and submission.
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14.1.15
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The Contractor shall ensure that the individuals who make decisions on Grievances and Appeals were not involved in any previous level of review or decision-making; and are Health Care Professionals who have the appropriate clinical expertise, as determined by ASES, in treating the Enrollee’s condition or disease if deciding any of the following:
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14.1.15.1
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An Appeal of a denial that is based on lack of Medical Necessity;
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14.1.15.2
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A Grievance regarding denial of expedited resolutions of Appeal; and
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14.1.15.3
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Any Grievance or Appeal that involves clinical issues.
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14.1.16
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The Contractor shall have a system in place to collect, analyze and integrate data regarding Complaints, Grievances and Appeals. At a minimum, the following information shall be recorded:
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14.1.16.1
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Date Complaint, Grievance or Appeal was filed;
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14.1.16.2
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Enrollee’s name;
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14.1.16.3
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Enrollee’s Medicaid ID number, if applicable;
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14.1.16.4
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Name of the individual filing the Complaint, Grievance or Appeal on behalf of the Enrollee;
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14.1.16.5
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Date acknowledgement of receipt of Grievance/Appeal was mailed to the Enrollee;
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14.1.16.6
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Summary of Complaint, Grievance or Appeal;
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14.1.16.7
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Date Notice of Disposition or Notice of Adverse Action was mailed to the Enrollee;
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14.1.16.8
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Corrective action required; and
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14.1.16.9
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Date of resolution.
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14.2
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Complaint
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14.2.1
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The Complaint process is the procedure for addressing Enrollee Complaints, defined as expressions of dissatisfaction about any matter other than an Action that are resolved at the point of contact rather than through filing a formal Grievance.
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14.2.2
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An Enrollee or Enrollee’s Authorized Representative may file a Complaint either orally or in writing. The Enrollee or Enrollee’s Authorized Representative may follow up an oral request with a written request, however, the timeframe for resolution begins with the date the Contractor receives the oral request.
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14.2.3
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An Enrollee or Enrollee’s Authorized Representative shall file a Complaint within fifteen (15) Calendar Days after the date of occurrence that initiated the Complaint.
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14.2.4
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The Contractor shall have procedures in place to notify all Enrollees in their primary language of Complaint dispositions.
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14.2.5
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The Contractor shall resolve each Complaint within seventy-two (72) hours of the time the Contractor received the initial Complaint, whether orally or in writing. If the Complaint is not resolved within this timeframe, the Complaint shall be treated as a Grievance.
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14.2.6
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The Notice of Disposition shall include the results and date of the resolution of the Complaint and shall include notice of the right to file a Grievance or Appeal and information necessary to allow the Enrollee to request an Administrative Law Hearing, if appropriate, including contact information necessary to pursue an Administrative Law Hearing.
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14.3
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Grievance Process
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14.3.1
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The Grievance process is the procedure for filing an expression of dissatisfaction about any matter other than an Action (see Section 14.4 of this Contract for definition of Action).
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14.3.2
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Any written or verbal communication from an Enrollee or Network Provider, which expresses dissatisfaction about any matter other than an Action shall be promptly and properly handled and resolved by the Contractor.
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14.3.3
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An Enrollee or Enrollee’s Authorized Representative may file a Grievance with the Contractor or with the Office of the Patient’s Advocate of Puerto Rico either orally or in writing. A Provider cannot file a Grievance on behalf of an Enrollee unless written consent is granted by the Enrollee.
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14.3.4
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The Contractor shall provide written notice of the disposition of the Grievance as expeditiously as the Enrollee’s health condition requires, but in any event, within ninety (90) Calendar Days of the filing date. The notice shall include the resolution and the basis for the resolution. However, if the Contractor resolved the Grievance and verbally informed the Enrollee of the resolution within five (5) Business Days of receipt of the Grievance, the Contractor shall not be required to provide written notice of resolution, but the Grievance shall be included in the Contractor’s Grievance and Appeals report as described in Section 14.8 of this Contract.
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14.3.5
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The Contractor may extend the timeframe for disposition of a Grievance for up to fourteen (14) Calendar Days if the Enrollee requests the extension or the Contractor demonstrates (to the satisfaction of ASES, upon its request) that there is a need for additional information and how the delay is in the Enrollee’s interest. If the Contractor extends the timeframe, it shall, for any extension not requested by the Enrollee, give the Enrollee written notice of the reason for the delay prior to the delay.
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14.4
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Action
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14.4.1
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As defined in 42 CFR §438.400(b), an Action means:
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14.4.1.1
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The denial or limited authorization of a requested service, including the type or level of service;
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14.4.1.2
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The reduction, suspension, or termination of a previously authorized service;
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14.4.1.3
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The denial, in whole or in part, of payment for a service;
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14.4.1.4
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The failure to provide services in a timely manner, as defined by this Contract;
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14.4.1.5
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The failure of the Contractor to act within the timeframes provided in 42 CFR 438.408(b); or
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14.4.1.6
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For a resident of a rural area, the denial of an Enrollee's request to exercise his or her right, under 42 CFR 438.52(b)(2)(ii), to obtain services outside the General Network.
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14.4.2
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In the event of an Action, the Contractor shall notify the Enrollee in writing. The Contractor shall also provide written notice of an Action to the Provider. This notice shall meet the language and format requirements in accordance with Sections 6.2 and 6.3 of this Contract and be sent in accordance with the timeframes described in Section 14.4.4 of this Contract.
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14.4.3
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The Notice of Action shall contain the following:
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14.4.3.1
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The Action the Contractor has taken or intends to take;
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14.4.3.2
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The reasons for the Action;
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14.4.3.3
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The Enrollee’s right to file an Appeal through the Contractor’s internal Grievance System and the procedure for filing an Appeal;
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14.4.3.3.1
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The Provider’s right to dispute an ASES determination as described in Section 16.11 of this Contract;
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14.4.3.4
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The Enrollee’s right to request an Administrative Law Hearing;
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14.4.3.5
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The Enrollee’s right to allow a Provider to act on behalf of the Enrollee, upon written consent;
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14.4.3.6
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The circumstances under which expedited review is available and how to request it; and
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14.4.3.7
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The Enrollee’s right to have Benefits continue pending resolution of the Appeal with the Contractor or during the Administrative Law Hearing, how to request that Benefits be continued, and the circumstances under which the Enrollee may be required to pay the costs of these services.
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14.4.4
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The Contractor shall mail the Notice of Action within the following timeframes:
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14.4.4.1
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For termination, suspension, or reduction of previously authorized Covered Services at least ten (10) Calendar Days before the date of Action or not later than the date of Action in the event of one of the following exceptions:
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14.4.4.1.1
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The Contractor has factual information confirming the death of an Enrollee.
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14.4.4.1.2
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The Contractor receives a clear written statement signed by the Enrollee that he or she no longer wishes services or gives information that requires termination or reduction of services and indicates that he or she understands that this must be the result of supplying that information.
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14.4.4.1.3
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The Enrollee’s whereabouts are unknown and the post office returns Contractor mail directed to the Enrollee indicating no forwarding address (refer to 42 CFR 431.231(d) for procedures if the Enrollee’s whereabouts become known).
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14.4.4.1.4
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The Enrollee’s Provider prescribes a change in the level of medical care.
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14.4.4.1.5
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The date of action will occur in less than ten (10) Calendar Days in accordance with 42 CFR 483.12(a)(5)(ii).
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14.4.4.1.6
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The Contractor may shorten the period of advance notice to five (5) Calendar Days before the date of Action if the Contractor has facts indicating that Action should be taken because of probable Enrollee Fraud and the facts have been verified, if possible, through secondary sources.
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14.4.4.2
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For denial of payment, at the time of any Action affecting the Claim.
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14.4.4.3
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For standard authorization decisions that deny or limit Covered Services, within the timeframes required in Section 11.3 of this Contract.
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14.4.4.4
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If the Contractor extends the timeframe for the authorization decision and issuance of Notice of Action according to Section 14.4.3 of this Contract, the Contractor shall give the Enrollee written notice of the reasons for the decision to extend if he or she did not request the extension. The Contractor shall issue and carry out its determination as expeditiously as the Enrollee’s health requires and no later than the date the extension expires.
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14.4.4.5
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For authorization decisions not reached within the timeframes required in Section 11.3.4 of this Contract for either standard or expedited authorizations, the Notice of Action shall be mailed on the date the timeframe expires, as this constitutes a denial and is thus an Action.
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14.5
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Appeal Process
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14.5.1
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An Appeal is the request for review of an “Action.” It is a formal petition by an Enrollee, an Enrollee’s Authorized Representative, or the Enrollee’s Provider, acting on behalf of the Enrollee with the Enrollee’s written consent, to reconsider a decision where the Enrollee or Provider does not agree with an Action taken.
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14.5.2
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The Enrollee, the Enrollee’s Authorized Representative, or the Provider may file an Appeal either orally or in writing. Unless the Enrollee requests expedited review, the Enrollee, the Enrollee’s Authorized Representative, or the Provider acting on behalf of the Enrollee with the Enrollee’s written consent, must follow an oral filing with a written, signed, request for Appeal.
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14.5.3
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Oral inquiries seeking to Appeal an action are treated as Appeals (to establish the earliest possible filing date for the Appeal), but Enrollees must confirm oral requests for Appeals in writing, unless the Enrollee requests expedited resolution.
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14.5.4
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The requirements of the Appeal process shall be binding for all types of Appeals, including expedited Appeals, unless otherwise established for expedited Appeals.
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14.5.5
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The Enrollee, the Enrollee’s Authorized Representative, or the Provider acting on behalf of the Enrollee with the Enrollee’s written consent, may file an Appeal to the Contractor during a period no less than twenty (20) Calendar Days and not to exceed ninety (90) Calendar Days from the date on the Contractor’s Notice of Action or Notice of Adverse Action.
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14.5.6
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Appeals shall be filed directly with the Contractor, or its delegated representatives. The Contractor may delegate this authority to an Appeal committee, but the delegation shall be in writing.
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14.5.7
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The Appeals process shall provide the Enrollee, the Enrollee’s Authorized Representative, or the Provider acting on behalf of the Enrollee with the Enrollee’s written consent, a reasonable opportunity to present evidence and allegations of fact or law, in person, as well as in writing. The Contractor shall inform the Enrollee of the limited time available to provide this in case of expedited review.
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14.5.8
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The Appeals process shall provide the Enrollee, the Enrollee’s Authorized Representative, or the Provider acting on behalf of the Enrollee with the Enrollee’s written consent, opportunity, before and during the Appeals process, to examine the Enrollee’s case file, including Medical Records, and any other documents and records considered during the Appeals process.
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14.5.9
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The Appeals process shall include as parties to the Appeal the Enrollee, the Enrollee’s Authorized Representative, the Provider acting on behalf of the Enrollee with the Enrollee’s written consent, or the legal representative of a deceased Enrollee’s estate.
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14.5.10
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The Contractor shall establish and maintain an expedited review process for Appeals when the Contractor determines (based on a request from the Enrollee) or the Provider indicates (in making the request on the Enrollee’s behalf) that taking the time for a standard resolution could seriously jeopardize the Enrollee’s life or health or ability to attain, maintain, or regain maximum function. The Enrollee, the Enrollee’s Authorized Representative, or the Provider acting on behalf of the Enrollee with the Enrollee’s written consent, may file an expedited Appeal either orally or in writing. The Contractor shall ensure that punitive action is not taken against either a Provider who requests an expedited resolution, or a Provider that supports an Enrollee’s Appeal.
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14.5.11
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The Contractor shall resolve each expedited Appeal and provide a notice of disposition, as expeditiously as the Enrollee’s health condition requires, within the Government-established timeframes not to exceed three (3) Business Days after the Contractor receives the Appeal.
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14.5.12
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The Contractor shall resolve each Appeal and provide written notice of the disposition, as expeditiously as the Enrollee’s health condition requires but shall not exceed forty-five (45) Calendar Days from the date the Contractor receives the Appeal. For expedited reviews of an Appeal and notice to affected parties, the Contractor has no longer than seventy-two (72) hours or as expeditiously as the Enrollee’s physical or mental health condition requires. If the Contractor denies an Enrollee’s request for expedited review, it shall transfer the Appeal to the timeframe for standard appeal specified herein and shall make reasonable efforts to give the Enrollee prompt oral notice of the denial, and follow up within two (2) Calendar Days with a written notice. The Contractor shall also make reasonable efforts to provide oral notice for resolution of an expedited review of an Appeal.
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14.5.13
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The Contractor may extend the timeframe for standard or expedited resolution of the Appeal by up to fourteen (14) Calendar Days if the Enrollee, Enrollee’s Authorized Representative, or the Provider acting on behalf of the Enrollee with the Enrollee’s written consent, requests the extension or the Contractor demonstrates (to the satisfaction of ASES, upon its request) that there is need for additional information and how the delay is in the Enrollee’s interest. If the Contractor extends the timeframe, it shall, for any extension not requested by the Enrollee, give the Enrollee written notice of the reason for the delay. The Contractor shall inform the Enrollee of the right to file a grievance if the Enrollee disagrees with the decision to extend the timeframe.
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14.5.14
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The Contractor shall provide written notice of disposition. The written notice shall include:
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14.5.14.1
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The results of the Appeal resolution; and
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14.5.14.2
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For decisions not wholly in the Enrollee’s favor:
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14.5.14.2.1
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The right to request an Administrative Law Hearing;
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14.5.14.2.2
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How to request an Administrative Law Hearing;
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14.5.14.2.3
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The right to continue to receive benefits pending an Administrative Law Hearing;
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14.5.14.2.4
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How to request the continuation of Benefits; and
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14.5.14.2.5
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Notification that if the Contractor’s action is upheld in a hearing, the Enrollee may liable for the cost of any continued benefits.
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14.6
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Administrative Law Hearing
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14.6.1
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The Contractor is responsible for explaining the Enrollee’s right to and the procedures for an Administrative Law Hearing.
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14.6.2
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The parties to the Administrative Law Hearing include ASES, the Contractor as well as the Enrollee or his or her representative, or the representative of a deceased Enrollee’s estate.
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14.6.3
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If the Contractor takes an Action and the Enrollee requests an Administrative Law Hearing, ASES shall grant the Enrollee such hearing. The right to such fair hearing, how to obtain it, and the rules concerning who may represent the Enrollee at such hearing shall be explained to the Enrollee and by the Contractor.
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14.6.4
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ASES shall permit the Enrollee to request an Administrative Law Hearing before it within a reasonable time period, as follows:
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14.6.4.1
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In the event that the Enrollee first files an appeal with the Contractor, per Section 14.5 of this Contract, not less than twenty (20) Calendar Days or more than ninety (90) Calendar Days from receipt of Contractor’s Notice of Action; or
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14.6.4.2
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In the event that the Enrollee seeks an Administrative Law Hearing without recourse to the Contractor’s appeal process, as expeditiously as the Enrollee’s health condition requires; but no later than three (3) Business Days after ASES receives, directly from the Enrollee, a hearing request on a decision to deny a service, when ASES determines that taking the time for a standard resolution could seriously jeopardize the Enrollee’s life or health or ability to attain, maintain, or regain maximum function.
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14.6.5
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The Contractor shall make available any records and any witnesses at its own expense in conjunction with a request pursuant to an Administrative Law Hearing.
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14.6.6
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The decision issued as a result of the Administrative Law Hearing is subject to review before the Court of Appeals of the Commonwealth of Puerto Rico.
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14.7
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Continuation of Benefits while the Contractor Appeal and Administrative Law Hearing are Pending
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14.7.1
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As used in this Section, “timely” filing means filing on or before the later of the following:
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14.7.1.1
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Within ten (10) Calendar Days of the Contractor mailing the Notice of Adverse Action; or
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14.7.1.2
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The intended effective date of the Contractor’s Action.
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14.7.2
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The Contractor shall continue the Enrollee’s Benefits if the Enrollee or the Enrollee’s Authorized Representative files the Appeal timely; the Appeal involves the termination, suspension, or reduction of a previously authorized course of treatment; the services were ordered by a Provider; the period covered by the original authorization has not expired; and the Enrollee requests extension of the Benefits.
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14.7.3
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If, at the Enrollee’s request, the Contractor continues or reinstates the Enrollee’s Benefits while the Appeal or Administrative Law Hearing is pending, the Benefits shall be continued until one of the following occurs:
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14.7.3.1
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The Enrollee withdraws the Appeal or request for the Administrative Law Hearing.
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14.7.3.2
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Ten (10) Calendar Day pass after the Contractor mails the Notice of Adverse Action, unless the Enrollee, within the ten (10) Calendar Day timeframe, has requested an Administrative Law Hearing with continuation of Benefits until an Administrative Law Hearing decision is reached.
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14.7.3.3
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An Administrative Law Judge issues an Administrative Law Hearing decision adverse to the Enrollee.
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14.7.3.4
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The time period or service limits of a previously authorized service has been met.
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14.7.4
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If the final resolution of Appeal or Administrative Law Hearing is adverse to the Enrollee, that is, upholds the Contractor action, the Contractor (on behalf of ASES) may recover from the Enrollee the cost of the services furnished to the Enrollee while the Appeal / Administrative Law Hearing was pending, to the extent that they were furnished solely because of the requirements of this Section. After recoupment of the cost of the service from the Enrollee (either in full or in part), the Contractor shall submit such funds to ASES.
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14.7.5
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If the Contractor or ASES reverses a decision to deny, limit, or delay services that were not furnished while the Appeal / Administrative Law Hearing was pending, the Contractor shall authorize or provide this disputed services promptly and as expeditiously as the Enrollee’s health condition requires.
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14.7.6
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If the Contractor or ASES reverses a decision to deny authorization of services, and the Enrollee received the disputed services while the Appeal / Administrative Law Hearing was pending, those services shall be paid for in accordance with Article 16 this Contract.
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14.8
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Reporting Requirements
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14.8.1
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The Contractor shall log and track all Complaints, Grievances, Notices of Action, Appeals and Administrative Law Hearing requests (see Section 14.1.16 of this Contract for details regarding information collected).
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14.8.2
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ASES may publicly disclose summary information regarding the nature of Complaints, Grievances and Appeals and related dispositions or resolutions in consumer information materials.
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14.8.3
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The Contractor shall submit quarterly Grievance System Reports to ASES using a format prescribed by ASES.
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14.9
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Remedy for Contractor Non-Compliance with Advance Directive Requirements
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ARTICLE 15
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ADMINISTRATION AND MANAGEMENT
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15.1
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General Provisions
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15.1.1
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The Contractor shall be responsible for the administration and management of all requirements of this Contract, and consistent with the Medicaid managed care regulations at 42 CFR Part 438.
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15.1.2
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All costs and expenses related to the administration and management of this Contract shall be the responsibility of the Contractor.
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15.2
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Place of Business and Hours of Operation
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15.2.1
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Given that Enrollment occurs chiefly on site in the Contractor’s administrative offices, the Contractor shall ensure that its administrative offices are physically accessible to all Enrollees and fully equipped to perform all functions related to carrying out this Contract.
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15.2.2
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The Contractor shall maintain administrative offices in each Service Region.
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15.2.3
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The Contractor shall accommodate any request by ASES to visit the Contractor’s administrative offices to ensure that the offices are compliant with Americans with Disabilities Act (“ADA”) requirements for public buildings, and with all other applicable federal and Puerto Rico rules and regulations.
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15.2.4
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The Contractor must maintain one (1) central administrative office and an additional administrative office in each Service Region covered under this Contract.
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15.2.5
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The Contractor’s office shall be centrally located and in a location accessible by foot and vehicle traffic. The Contractor may establish more than one (1) administrative office within each of its Service Regions, but must designate one (1) of the offices as the central administrative office.
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15.2.6
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All of the Contractor’s written communications to Enrollees must contain the address of the location identified as the legal, duly licensed, central administrative office. This administrative office must be open at least between the hours of 9:00 a.m. and 5:00 p.m. Puerto Rico Time, Monday through Friday; in addition, pursuant to the Contractor’s Enrollment Outreach Plan (see Section 6.12.2 of this Contract), the Contractor’s administrative office must have extended opening hours (until 7:00 p.m.) one Business Day per week; and must be open (to the extent necessary to permit Enrollment activities) one Saturday per month, from 9:00 a.m. to 5:00 p.m.
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15.2.7
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The Contractor shall ensure that the office(s) are adequately staffed, throughout the Term of this Contract, to ensure that Enrollees may visit the office to enroll at any time during Contractor’s hours of operation; and to ensure that Enrollees and Providers receive prompt and accurate responses to inquiries.
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15.2.8
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The Contractor shall provide access to information to Enrollees through Tele MI Salud, during the hours provided in Section 6.8.3 of this Contract.
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15.2.9
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The Contractor shall provide access twenty-four (24) hours a day, seven (7) days per week to its Web site.
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15.3
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Training and Staffing
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15.3.1
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The Contractor shall conduct ongoing training for all of its staff involved in Contractor’s performance of its obligations under this Contract, in all departments, to ensure appropriate functioning in all such areas and to ensure that such staff:
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15.3.1.1
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Understand the MI Salud program and the Medicaid managed care requirements;
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15.3.1.2
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Are aware of all programmatic changes; and
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15.3.1.3
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Are trained in the Contractor’s Cultural Competency Plan
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15.3.2
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The Contractor shall submit a Staff Training Plan and a current organizational chart to ASES for review and approval according to the timeframe specified in Attachment 12 to this Contract. Any subsequent changes to the Staff Training Plan must be previously approved in writing by ASES.
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15.4
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Data Certification
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15.4.1
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The Contractor shall certify all data that (i) is the basis of ASES payments under this Contract pursuant to 42 CFR 438.604 and 42 CFR 438.606 or (ii) that is otherwise required to be certified by ASES. The data that must be certified include, but are not limited to, Enrollment information, Encounter Data, Claims Reports, reconciliation reports and other information reasonably required on a timely basis by ASES as a basis for payment. The data must be certified by the Authorized Signatory. The certification must attest, based on best knowledge, information, and belief, as follows:
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15.4.1.1
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To the accuracy, completeness and truthfulness of the data; and
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15.4.1.2
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To the accuracy, completeness, and truthfulness of the documents specified by ASES.
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15.4.1.3
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The Contractor shall submit the certification concurrently with the certified data.
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15.5
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Implementation Plan and Submission of Initial Deliverables
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15.5.1
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The Contractor shall develop an Implementation Plan that verifies that the Contractor will submit the Deliverables listed in the chart in Attachment 12 to this Contract, and that details any additional procedures and activities that will be accomplished during the period between the Effective Date of this Contract and the Implementation Date of this Contract. The Implementation Plan shall include coordination and cooperation with ASES and its representatives during all phases. The continued effectiveness of this Contract shall be contingent upon the Contractor’s submission and ASES’s approval of any Deliverables that, as provided in Attachment 12, were due before the Implementation Date of this Contract, and provided that ASES’s approval shall not be unreasonably withheld, conditioned or delayed.
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15.5.2
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The Contractor shall submit its Implementation Plan to ASES for ASES’s review and approval according to the timeframe specified in Attachment 12 to this Contract. Implementation of the Contract shall not commence prior to ASES approval.
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15.5.2.1
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The Contractor will not receive any additional payment to cover start up or implementation costs.
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ARTICLE 16
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PROVIDER PAYMENT MANAGEMENT
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16.1
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General Provisions
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16.1.1
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ASES expressly guarantees payment for all Medically Necessary Covered Services rendered to Enrollees by any Network Providers and all Providers. So long as ASES is making the Claims Payments, the Contractor shall pay Claims to Providers in the manner described in this Contract, and shall monitor the implemented compensation systems to prevent the compromise of access to services or their quality. The Contractor shall administer an effective, accurate and efficient Provider payment management function that (a) under this Contract’s arrangement adjudicates and settles Provider Claims for Covered Services that are filed within the timeframes specified by this Article and in compliance with all applicable Puerto Rico and federal laws, rules, and regulations; (b) processes Claims Payments to applicable Providers within the timeframes specified by this Article; and (c) performs third-party administration functions.
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16.1.2
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The Contractor shall maintain a Claims management system that can identify the date of receipt (the date the Contractor receives the Claim as indicated by the date-stamp), real-time-accurate history of actions taken on each Provider Claim (i.e. paid, denied, suspended, appealed, etc.), and the date of payment (the date of the check or other form of payment).
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16.1.3
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To the extent feasible, the Contractor shall implement an Automated Clearinghouse (“ACH”) mechanism that allows Providers to request and receive electronic funds transfer (“EFT”) of Claims payments. The Contractor shall encourage its Providers, as an alternative to the filing of paper-based Claims, to submit and receive Claims information through electronic data interchange (“EDI”), i.e., electronic Claims. Electronic Claims must be processed in adherence to information exchange and data management requirements specified in Article 17. As part of this Electronic Claims Management (“ECM”) function, the Contractor shall also provide on-line and phone-based capabilities to obtain Claims processing status information.
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16.1.4
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If the Contractor does not make payments through an ACH system, the Contractor shall either provide a central address to which Providers must submit Claims; or provide to each Network Provider a complete list, including names, addresses, and phone number, of entities to which the Providers must submit Claims.
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16.1.5
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The Contractor shall notify Providers in writing of any changes in the Claims filing list at least thirty (30) Calendar Days before the effective date of the change. If the Contractor is unable to provide 30 Calendar Days of notice, it must (i) give Providers a thirty- (30) Calendar Day extension on their Claims filing deadline to ensure Claims are routed to the correct processing center and (ii) provide written notification to ASES within one (1) Business Day.
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16.1.6
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All Claims submitted for payment, in order to be processed, shall comply with the Clean Claim standards as established by federal regulation (42 CFR 447.45), and as described in Section 16.10.2 of this Contract.
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16.1.7
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The Contractor shall generate explanations of benefits and remittance advices in accordance with ASES standards for formatting, content, and timeliness.
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16.1.8
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The Contractor shall not pay any Claim submitted by a Provider who is excluded or suspended from the Medicare, Medicaid or CHIP programs for Fraud, Abuse or waste or otherwise included on HHS Office of the Inspector General exclusions list, or employs someone on this list. The Contractor shall not pay any Claim submitted by a Provider that is on payment hold under the authority of ASES (see Section 10.5.4 of this Contract). The Contractor shall only pay Claims that have been submitted by the Provider within ninety (90) Calendar Days of providing such service.
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16.2
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[Intentionally left blank].
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16.3
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[Intentionally left blank].
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16.4
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[Intentionally left blank].
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16.5
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Payment Schedule
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16.5.1
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At a minimum, the Contractor shall run two (two) Provider payment cycles per month, on the same day each week, as determined by the Contractor. The Contractor shall develop a payment schedule to be submitted to ASES for review and approval according to the timeframe specified in Attachment 12 to this Contract.
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16.5.2
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Other than for cause explicitly stated in the Provider Contract, payment to Providers made in the form of a Capitation payment shall be issued no later than the fifteenth (15
th
) Calendar Day of the month in which ASES issues its Claims Payment to the Contractor. Any Provider Capitation payment retained by the Contractor past this date in a given month shall accrue interest at the prevailing legal interest rate for personal loans as such rate is determined by the Board of the Office of the Commissioner of Financial Institutions, and interest shall be paid along with the Capitation payment to the Provider for that month.
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16.6
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Contractor Administration Responsibilities –for Vieques and Guaynabo.
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16.6.1
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ASES will set up a separate account from which the Contractor shall draw the necessary funding to process payments for services rendered in the Centro de Diagnostico y Tratamiento de Vieques (“Vieques CDT”); these draws shall be in accordance with ASES specifications. All draws against this account shall be substantiated through the submission of Encounter Data as prescribed in 16.8.1 and reconciled to these data on a monthly basis on a schedule to be agreed upon between ASES and the Contractor.
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16.6.2
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The Contractor shall coordinate with the applicable appropriate personnel of the Vieques CDT and the Grupo Medico de Guaynabo to ensure proper incorporation of the service management and reimbursement terms associated with such Provider into the Contractor’s business operations and information systems.
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16.7
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Required Claims Processing Reports
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16.7.1
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The Contractor shall provide to ASES each fifteenth (15th) and (30th) day of each calendar month a Claims Payment Report listing all Claims submitted by Providers that are pending and have not been paid. The Claims Payment Report shall be certified by the Authorized Signatory in accordance with Sections 15.4 and 22 of this Contract. The report shall include a pre-check register with proposed payments to be made by the Contractor to the Providers. The Claims Payment Report shall not include requests for the payment of Claims that are determined not to be Medically Necessary. The format of the report shall be provided by ASES.
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16.7.2
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The Contractor shall provide an additional report listing all paid and denied Claims each fifteenth (15th) and (30th) day of each calendar month. The format of the report shall be provided by ASES and shall detail payments made to all Providers.
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16.7.2.1
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The report shall list, by Provider, Claims from the preceding month that were paid, and those that have not been made by reason of administrative delay or the Contractor’s decision to deny the Claim.
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16.7.3
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In the event that Providers associated with a PMG consent to the disbursement of payment directly to the PMG, the Contractor shall so specify in its report.
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16.7.4
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The Contractor shall provide to ASES, each fifteenth (15th) and (30th) day of each calendar month, records or financial data related to Claims submitted but not paid by reason of accounting or by reason of Contractor decision to deny the Claim. Such data shall be submitted in a format acceptable to ASES.
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16.7.5
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The Contractor shall provide to PMGs, on a monthly basis, and through an electronic or machine readable media format, a detailed report classified by Enrollee, by Provider, by diagnosis, by procedure, by date of service and by real cost, of all payments made by the Contractor to the PMG. The Contractor shall provide this report to ASES at the same time the report is provided to the PMGs.
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16.8
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Submission of Encounter Data
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16.8.1
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The Contractor shall establish an efficient information system to maintain all data pertaining to Enrollee Encounters, Claims processing and rapid transmission of all the information required by ASES.
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16.8.2
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The PMGs must report on a quarterly basis each Encounter to the Contractor, classified by each participating Provider within the PMG, as well as the health services of each Encounter. The data shall be submitted regardless of the payment arrangement, Capitated or otherwise, agreed upon between the Contractor and the Provider. The Contractor must submit to ASES the Capitation distribution, if applicable, within each PMG as established in the formats required by ASES actuarial reports.
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16.8.3
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To assure that all Enrollees Encounters are registered and recorded, the Contractor shall conduct audits of Encounter data submitted by Providers. Any violations with respect to Encounter reporting shall be subject to corrective measures. The Contractor shall provide quarterly reports to ASES of all the findings and corrective measures taken with respect to the Encounter Data reporting requirements.
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16.8.4
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Providers shall furnish complete Encounter Data to the Contractor on a monthly basis.
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16.9
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Relationship With Pharmacy Benefit Manager (PBM)
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16.9.1
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The Contractor shall work with the PBM selected by ASES to facilitate the processing of Pharmacy Services Claims submitted by the PBM, as provided in Section 7.5.12.11 of this Contract. ASES is responsible for the funding of pharmacy claims, and the Contractor is responsible to execute the payment of the Claims to be paid to the PBMs on behalf of the network of pharmacies in accordance with the PBM contract.
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16.9.2
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The Contractor acknowledges its obligation with respect to the validation and payment of Pharmacy Claims, and timely notification, and certification to ASES with respect to the process and payment of those Claims. The Contractor shall submit Pharmacy Services Claims reports in accordance with Section 18.2 of this Contract in a format approved by ASES.
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16.9.3
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PBMs’ switching and transaction fees are to be paid by ASES with corresponding validation by the Contractor.
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16.9.4
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ASES acknowledges that the Contractor is undertaking the process of validation and payment of those claims on behalf of ASES and the Contractor is not responsible in any manner for the liability and/or risk of pharmacy coverage within the Contractor responsibilities, other than for reasons solely attributable to Contractor, its employees and agents.
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16.9.5
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In order to facilitate Claims processing, the Contractor shall send to the PBM, on a daily basis, the Enrollee data described in Section 5.2.9 of this Contract.
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16.10
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Timely Payment of Claims
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16.10.1
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The Contractor shall comply with the timely processing of claims standards contained in section 1902(a)(37) of the Social Security Act, Section 5001(f)(2) of the American Recovery and Reinvestment Act of 2009 (ARRA) and in implementing Federal Medicaid regulations at 42 CFR 447.45(d).
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16.10.2
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Provider Contracts shall include the following provisions for timely payment of Clean Claims.
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16.10.2.1
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A Clean Claim, as defined in 42 CFR 447.45, is a Claim received by the Contractor for adjudication, which can be processed without obtaining additional information from the Provider of the service or from a Third Party, as provided in Section 23.4.5.1 of this Contract. It includes a Claim with errors originating in the Contractor’s claims system. It does not include a Claim from a Provider who is under investigation for Fraud or Abuse, or a Claim under review for Medical Necessity.
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16.10.2.2
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Provider Contracts shall provide that ninety-five percent (95%) of all Clean Claims must be paid by the Contractor not later than thirty (30) Calendar Days from the date of receipt of the Claim (including Claims billed by paper and electronically), and one hundred percent (100%) of all Clean Claims must be paid by the Contractor not later than fifty (50) Calendar Days from the date of receipt of the Claim.
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16.10.2.3
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Any Clean Claim not paid within thirty (30) Calendar Days shall bear interest in favor of Provider on the total unpaid amount of such Claim, according to the prevailing legal interest rate fixed by the Puerto Rico Commissioner of Financial Institutions. Such interest shall be considered payable on the day following the terms of this Section 16.10, and interest shall be paid together with the Claim. If the delay in payment to a Provider is the result of the actions or omissions by the Contractor, the Contractor shall be responsible (i) for payment of any interest due to the Provider under this Section and (ii) compliance with the applicable requirements of the PR Prompt Payment Law. If the delay in payment to a Provider is the result of ASES’s failure to make timely and complete Claims Payments to the Contractor when due, ASES (and not the Contractor) shall be responsible to (i) pay any such interest due to the Provider and (ii) compliance with the applicable requirements of the PR Prompt Payment Law.
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16.10.3
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An Unclean Claim is any Claim that falls outside the definition of Clean Claim in Section 16.10.2.1 of this Contract. The Contractor shall include the following provisions in its Provider Contracts for timely resolution of Unclean Claims.
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16.10.3.1
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Ninety percent (90%) of Unclean Claims must be resolved and processed with payment by the Contractor, if applicable, not later than thirty (30) Calendar Days from the date of initial receipt of the Claim. This includes Claims billed on paper or electronically.
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16.10.3.2
|
Of the remaining ten percent (10%) of total Unclean Claims that may remain outstanding after thirty (30) Calendar Days.
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16.10.3.2.1
|
Nine percent (9%) of the Unclean Claims must be resolved and processed with payment by the Contractor, if applicable, not later than ninety (90) Calendar Days from the date of initial receipt (including Claims billed on paper and those billed electronically); and
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|
16.10.3.2.2
|
One percent (1%) of the Unclean Claims must be resolved and processed with payment by the Contractor, if applicable, not later than one year (12 months) from the date of initial receipt of the Claim (including Claims billed on paper and those billed electronically).
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16.10.3.2.3
|
The Contractor shall submit an Unclean Claims Report each fifteenth (15th) and (30th) day of each calendar month in a format to be provided by ASES. The Contractor shall continue to submit an Unclean Claims Report until all such Claims have been resolved or through the Runoff Period, whichever is longer.
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16.10.4
|
The Contractor shall not establish any administrative procedures, such as administrative audits, authorization number, or other formalities under the control of the Contractor, which could prevent the Provider from submitting a Clean Claim.
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16.10.5
|
The foregoing timely payment standards are more stringent than those required in the federal regulations, at 42 CFR 447.45(d). The Contractor shall include the foregoing standards in each Provider Contract and ASES will submit proof of this alternative payment agreement to CMS.
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16.10.6
|
The Contractor shall deliver to Providers, within fifteen (15) Calendar Days of award of the Provider Contract (along with the Provider guidelines described in Section 10.2.1 of this Contract), Claims coding and processing guidelines for the applicable Provider type, and the definition of a Clean Claim to be applied.
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16.10.7
|
The Contractor shall give Providers ninety (90) Calendar Days notice in advance of the effective date of any change in Claims coding and processing deadlines.
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16.11
|
Contractor Denial of Claims and Resolution of Contractual and Claims Disputes
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16.11.1
|
Not later than the fifth (5
th
) Business Day after the receipt of a Provider Claim that the Contractor has deemed not to meet the Clean Claim requirements, the Contractor shall suspend the Claim and request in writing (notification via e-mail, the Contractor’s Web site, or an interim remittance advice satisfies this requirement) all outstanding information such that the Claim can be deemed clean. Upon receipt of all the requested information from the Provider, the Contractor shall complete processing of the Claim in accordance with the standards outlined in Section 16.10 of this Contract.
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16.11.2
|
Claims suspended for additional information must be closed (paid or denied) such that compliance with the timely payment rules outlined in Section 16.10 of this Contract is achieved.
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16.11.3
|
The Contractor must process, and finalize, all appealed Claims to a paid or denied status within thirty (30) Calendar Days of receipt of the Appealed Claim; for Claims for which the Contractor has requested further information, per Section 16.11.1 of this Contract, the Contractor shall pay or deny the Claim within thirty (30) Calendar Days of receipt of the requested information.
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16.11.4
|
The Contractor shall send Providers written notice (notification via e-mail, surface mail, the Contractor’s Web site, or a remittance advice satisfies this requirement) for each Claim that is denied, including the reason(s) for the denial, the date the Contractor received the Claim, and a reiteration of the outstanding information required from the Provider to adjudicate the Claim.
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16.11.5
|
In situations in which the Contractor denies a Provider’s Claim for services, and the Provider disputes the denial, as provided in Section 16.11.6 of this Contract, the Contractor shall not Withhold payment pending final resolution of the dispute, but instead shall pay the Claim within thirty (30) Calendar Days of the Contractor’s receipt of the Provider’s written complaint and request for mediation (see Section 16.11.6.2.1 of this Contract). The Contractor shall seek recoupment of the paid Claim only in the event that the dispute is resolved, at the level of the mediation described in Section 16.11.6.2.1 of this Contract, in the Contractor’s favor.
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16.11.6
|
Provider Dispute Resolution System
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16.11.6.1
|
The Contractor shall establish and use a procedure to resolve billing, payment, and other administrative disputes between Providers and the Contractor arising under Provider Contracts including:
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16.11.6.1.1
|
A mediation system for resolution of Provider disputes of denied Claims; and
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|
16.11.6.1.2
|
A Provider complaint resolution process implemented by the Contractor to address, among others, lost or incomplete Claims forms or electronic submissions; Contractor requests for additional explanation as to services or treatment rendered by a Provider; and inappropriate or unapproved Referrals issued by Providers.
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16.11.6.1.3
|
This dispute resolution system shall exclude Grievances filed by Providers on behalf of Enrollees pursuant to Section 14.3 of this Contract.
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16.11.6.2
|
Provider Complaints Concerning Denied Claims
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|
16.11.6.2.1
|
If there is no agreement between the Contractor and the Provider on a denied Claim, a third party, external to the Contractor and the Provider and chosen by mutual agreement, shall be appointed to adjudicate the denial, upon the Provider’s submission of a written complaint and request for mediation. The third party shall render his or her decision no more than thirty (30) Calendar Days from the date of the Provider’s request for third-party mediation. If there is no agreement on the third party’s selection, he or she shall be appointed by ASES, and, subject to the appeal rights described in this Section, the parties will comply with the third party’s decision. The party adversely affected shall pay for the third party’s service fees. If both the Provider and the Contractor have caused an error, the third party shall determine the percentage attributable to each party, and payment to the third party shall be in accordance with percentage of responsibility.
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16.11.6.2.2
|
The party adversely affected by the mediator’s decision may pursue an Administrative Law Hearing. The parties to the Administrative Law Hearing shall be the Contractor and the Provider. ASES shall grant a Provider or Contractor request for an Administrative Law Hearing, provided that the Provider or Contractor, as the case may be, submits a written appeal, accompanied by supporting documentation, not more than thirty (30) Calendar Days following the Provider’s or Contractor’s receipt of the mediator’s written decision. ASES, at its sole expense, shall contract with an independent party to serve as the examining officer in any such Administrative Law Hearing.
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|
16.11.6.3
|
Other Disputes Arising Under the Provider Contract
|
|
16.11.6.3.1
|
For any dispute between the Provider and Contractor arising under the Provider Contract, other than a disputed denial of a Claim, the Contractor shall implement an internal dispute resolution system, which shall include the opportunity for an aggrieved Provider to submit a timely written complaint to the Contractor. The Contractor shall issue a written decision on the Provider’s complaint within fifteen (15) Calendar Days of receipt of the Provider’s written complaint. A Contractor written decision that is in any way adverse to the Provider shall include an explanation of the grounds for the decision and a notice of the Provider’s right to and procedures for an Administrative Law Hearing within ASES.
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16.11.6.3.2
|
If the Provider is not satisfied with the decision on its complaint within the Contractor’s dispute resolution system, the Provider may pursue an Administrative Law Hearing. The parties to the Administrative Law Hearing shall be the Contractor and the Provider. ASES shall grant a Provider request for an Administrative Law Hearing, provided that the Provider submits a written appeal, accompanied by supporting documentation, not more than thirty (30) Calendar Days following the Provider’s receipt of the Contractor’s written decision. ASES, at its sole expense, shall contract with an independent party to serve as the examining officer in any such Administrative Law Hearing.
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16.11.6.4
|
Judicial Review. A decision issued as a result of the Administrative Law Hearing provided for in Section 16.11.6.2.2 or 16.11.6.3.2 of this Contract shall be subject to review before the Court of Appeals of the Commonwealth of Puerto Rico.
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16.11.7
|
[
Intentionally left blank
].
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16.11.8
|
ASES Guarantee of Payment
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16.11.8.1
|
ASES expressly guarantees payment for all Covered Services and Benefits rendered to Enrollees by any Provider pursuant to the terms of this Contract. Subject to Section 16.11.8.10 of this Contract, the Contractor shall use such ASES Claims Payments to compensate Providers for all Covered Services and Benefits, and its compensation systems will not compromise access to services or their quality.
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16.11.8.2
|
The insolvency, liquidation, bankruptcy or breach of contract by ASES, the Contractor, a PMG or Provider shall not release said party from its corresponding obligation to pay for Covered Services rendered as authorized herein.
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16.11.8.3
|
ASES’s obligation to guarantee payment to all PMGs, Providers or Subcontractors for services rendered by them in connection with this Contract is subject to compliance with established claim proceedings and requisites set forth in this Contract.
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16.11.8.4
|
If Providers or Subcontractors claim direct substitute payments due from the Contractor or PMG to ASES in accordance with this Section, then ASES shall deduct any amounts payable to Providers or Subcontractors from amounts due to a PMG as Claims Payments.
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16.11.8.5
|
ASES agrees to pay direct substitute payments to the PMGs and/or Providers according to the payment schedule agreed in their respective contracts.
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16.11.8.6
|
ASES shall Immediately notify the Contractor in writing in the event sufficient funds are not available to satisfy ASES’s payment obligations under this Contract when due.
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16.11.8.7
|
[
Intentionally left blank
].
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16.11.8.8
|
[
Intentionally left blank
].
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16.11.8.9
|
[
Intentionally left blank
].
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16.11.8.10
|
The Contractor shall have no obligation to pay Claims to Providers for Covered Services to the extent that ASES has failed to make timely and complete payments of the Claims Payment as required under Section 22 of this Contract and shall not be subject to any prompt payment law penalties (including the PR Prompt Payment Law) for such non-payment or any interest to Providers. ASES agrees to guaranty any interest due to the Providers and penalties under any prompt payment laws (including the PR Prompt Payment Law) as a result of such non-payment.
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16.12
|
Contractor Recovery from Providers
|
|
16.12.1
|
When ASES or the Contractor determines after the fact that it has paid a Claim incorrectly, or when ASES or the Contractor, per Section 16.11.5 of this Contract, is entitled to seek recoupment after a mediation concerning a denied Claim has been resolved in the Contractor’s favor, ASES or the Contractor (on behalf of ASES) may request applicable reimbursement from the Provider through written notice, stating the basis for the request. The notice shall list the Claims and the amounts to be recovered.
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|
16.12.2
|
The Provider will have a period of ninety (90) Calendar Days to make the requested payment, to agree to ASES or the Contractor’s retention of said payment (on behalf of ASES), or to dispute the recovery action following the process described in Section 16.11 of this Contract. To the extent the Provider requests additional time to make the requested payment, the Contractor may agree to a payment plan; however, the Contractor shall not accept any payment plan in excess of one (1) year, unless the Contractor receives advance written authorization from ASES.
|
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16.12.3
|
To the extent the Contractor recoups amounts on behalf of ASES, the Contractor shall remit such amounts to ASES within fourteen (14) Business Days. The Contractor shall not be authorized to reduce any amount, unless the Contractor receives advance written authorization from ASES.
For the avoidance of doubt, the Contractor shall not retain any amount of the recouped funds for such administrative service.
|
ARTICLE 17
|
INFORMATION MANAGEMENT AND SYSTEMS
|
17.1
|
General Provisions
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|
17.1.1
|
The Contractor shall have Information management processes and Information Systems (hereafter referred to as the “Systems”) that enable it to meet MI Salud requirements, ASES and federal reporting requirements, all other Contract requirements, and any other applicable Puerto Rico and federal laws, rules and regulations, including but not limited to the standards and operating rules in Section 1104 of the PPACA and associated regulations, the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and associated regulations and 42 CFR 438.242.
|
|
17.1.1.1
|
The Contractor shall file a statement of certification with the U.S. Department of Health and Human Services (HHS) no later than December 31, 2013 certifying that the Contractor’s Data and Systems are in compliance with the standards and operating rules for EFT, eligibility, claim status and health care payment/remittance advice transactions, in accordance with Section 1104 of the PPACA and associated regulations.
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17.1.2
|
The Contractor’s Systems shall possess capacity sufficient to handle the workload projected for the start of the program and will be scalable and flexible so they can be adapted as needed, within negotiated timeframes, in response to program or Enrollment changes.
|
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17.1.3
|
The Contractor’s Systems shall have the capability of adapting to any future changes necessary as a result of modifications to the service delivery system and its requirements, including data collection, records and reporting based upon unique Enrollee and Provider identifiers to track services and expenditures across funding streams. The Systems shall be scalable and flexible so they can be adapted as needed, within negotiated timeframes, in response to changes in Contract requirements, increases in enrollment estimates, etc. The System architecture shall facilitate rapid application of the more common changes that can occur in the Contractor’s operation, including but not limited to:
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17.1.3.1
|
Changes in pricing methodology;
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17.1.3.2
|
Rate changes;
|
|
17.1.3.3
|
Changes in utilization management criteria;
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17.1.3.4
|
Additions and deletions of Provider types; and
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|
17.1.3.5
|
Additions and deletions of procedure, diagnosis and other service codes.
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17.1.4
|
The Contractor shall provide secure, online access to select system functionality to at least three (3) ASES personnel to facilitate resolution of Enrollee inquiries and to research Enrollee-related issues as needed.
|
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17.1.5
|
The Contractor shall participate in Systems Work Groups organized by ASES. The Systems Work Groups will meet on a designated schedule as agreed to by ASES and the MI Salud Plans and the MBHO.
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17.1.6
|
The Contractor shall provide a continuously available electronic mail communication link (E-mail system) with ASES. This system shall be:
|
|
17.1.6.1
|
Available from the workstations of the designated Contractor contacts; and
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|
17.1.6.2
|
Capable of attaching and sending documents created using software products other than Contractor systems, including the Commonwealth’s currently installed version of Microsoft Office and any subsequent upgrades as adopted.
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17.2
|
Global System Architecture and Design Requirements
|
|
17.2.1
|
The Contractor shall comply with federal and Puerto Rico policies, standards and regulations in the design, development and/or modification of the Systems it will employ to meet the aforementioned requirements and in the management of Information contained in those Systems. Additionally, the Contractor shall adhere to ASES and Puerto Rico-specific system and data architecture standards and/or guidelines.
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17.2.2
|
The Contractor’s Systems shall:
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17.2.2.1
|
Be (i) SQL and ODBC compliant and/or have the connectivity required to for proper system communication with ASES’s system, and (ii) capable of storing in relational databases all Enrollee-related information as required by ASES;
|
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17.2.2.2
|
Adhere to Internet Engineering Task Force/Internet Engineering Standards Group standards for data communications, including TCP and IP for data transport;
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17.2.2.3
|
Conform to HIPAA standards for data and document management and in total compliance with HIPAA Security Rule;
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17.2.2.4
|
Contain controls to maintain information integrity. These controls shall be in place at all appropriate points of processing. The controls shall be tested in periodic and spot audits following a methodology to be developed jointly by and mutually agreed upon by the Contractor and ASES; and
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17.2.2.5
|
Partner with ASES in the development of transaction/event code set, data exchange and reporting standards not specific to HIPAA or other federal effort and will conform to such standards as stipulated in the plan to implement the standards.
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17.2.3
|
Where Web services are used in the engineering of applications, the Contractor’s Systems shall conform to World Wide Web Consortium (W3C) standards such as XML, UDDI, WSDL and SOAP so as to facilitate integration of these Systems with ASES and other State systems that adhere to a service-oriented architecture.
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17.2.4
|
Audit trails shall be incorporated into all Systems to allow information on source data files and documents to be traced through the processing stages to the point where the Information is finally recorded. The audit trails shall:
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17.2.4.1
|
Contain a unique log-on or terminal ID, the date, and time of any create/modify/delete action and, if applicable, the ID of the system job that effected the action;
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17.2.4.2
|
Have the date and identification “stamp” displayed on any on-line inquiry;
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17.2.4.3
|
Have the ability to trace data from the final place of recording back to its source data file and/or document shall also exist;
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17.2.4.4
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Be supported by listings, transaction Reports, update Reports, transaction logs, or error logs;
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17.2.4.5
|
Facilitate auditing of individual Claim records as well as batch audits; and
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17.2.4.6
|
Be maintained for seven (7) years in either live and/or archival systems. The duration of the retention period may be extended at the discretion of and as indicated to the Contractor by ASES as needed for ongoing audits or other purposes, subject to and in accordance with Section 33 of this Contract.
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17.2.5
|
The Contractor shall house indexed images of documents used by Enrollees and Providers to transact with the Contractor in the appropriate database(s) and document management systems so as to maintain the logical relationships between certain documents and certain data. The Contractor shall follow all applicable requirements for the management of data in the management of documents.
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17.2.6
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The Contractor shall institute processes to insure the validity and completeness of the data it submits to ASES. At its discretion, ASES will conduct general data validity and completeness audits using industry-accepted statistical sampling methods. Data elements that will be audited include but are not limited to: Enrollee ID, date of service, Provider ID, category and sub category (if applicable) of service, diagnosis codes, procedure codes, revenue codes, date of Claim processing, and date of Claim payment.
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17.2.7
|
Where a System is herein required to, or otherwise supports, the applicable batch or on-line transaction type, the system shall comply with HIPAA-standard transaction code sets.
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17.2.8
|
The Contractor shall assure that all Contractor staff is trained in all HIPAA requirements, as applicable.
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17.2.9
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The layout and other applicable characteristics of the pages of Contractor Web sites shall be compliant with Federal “section 508 standards” and Web Content Accessibility Guidelines developed and published by the Web Accessibility Initiative.
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17.3
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System and Data Integration Requirements
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17.3.1
|
The Contractor’s applications shall be able to interface with ASES’s systems for purposes of data exchange and will conform to standards and specifications set by ASES. These standards and specifications are detailed in Attachment 9.
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17.3.2
|
The Contractor’s System(s) shall be able to transmit and receive transaction data to and from ASES’s systems as required for the appropriate processing of Claims.
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17.3.3
|
Each month the Contractor shall generate Encounter Data files from its claims management system(s) and/or other sources. The files will contain settled Claims and Claim adjustments and Encounter Data from Providers for the most recent month for which all such transactions were completed. The Contractor shall provide these files electronically to ASES and/or its Agent in adherence to the procedure, content standards and format indicated in Attachment 9. The Contractor shall make changes or corrections to any systems, processes or data transmission formats as needed to comply with Encounter Data quality standards as originally defined or subsequently amended.
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17.3.4
|
The Contractor’s System(s) shall be capable of generating files in the prescribed formats for upload into ASES Systems used specifically for program integrity and compliance purposes.
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17.3.5
|
The Contractor’s System(s) shall possess mailing address standardization functionality in accordance with US Postal Service conventions.
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17.4
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System Access Management and Information Accessibility Requirements
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17.4.1
|
The Contractor’s System shall employ an access management function that restricts access to varying hierarchical levels of system functionality and Information. The access management function shall:
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17.4.1.1
|
Restrict access to Information on a “need to know" basis, e.g. users permitted inquiry privileges only will not be permitted to modify information;
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17.4.1.2
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Restrict access to specific system functions and information based on an individual user profile, including inquiry only capabilities; global access to all functions will be restricted to specified staff jointly agreed to by ASES and the Contractor; and
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17.4.1.3
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Restrict attempts to access system functions to three (3), with a system function that automatically prevents further access attempts and records these occurrences.
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17.4.2
|
The Contractor shall make System Information available to duly Authorized Representatives of ASES and other Puerto Rico and federal agencies to evaluate, through inspections or other means, the quality, appropriateness and timeliness of services performed.
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17.4.3
|
The Contractor shall have procedures to provide for prompt transfer of System Information upon request to other Network or Out-of-Network Providers for the medical management of the Enrollee in adherence to HIPAA and other applicable requirements.
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17.4.4
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All Information, whether data or documents, and reports that contain or make references to said Information, involving or arising out of this Contract are owned by ASES except as provided in Section 28.1.2 of this Contract. The Contractor is expressly prohibited from sharing or publishing ASES Data without the prior written consent of ASES. In the event of a dispute regarding the sharing or publishing of ASES Data, ASES’s decision on the matter shall be final and not subject to appeal.
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17.5
|
Systems Availability and Performance Requirements
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17.5.1
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The Contractor shall ensure that Enrollee and Provider portal and/or phone-based functions and information, such as confirmation of Contractor Enrollment (CCE) and electronic claims management (ECM), Enrollee services and Provider services, are available to the applicable System users twenty-four (24) hours a day, seven (7) Days a week, except during periods of scheduled System Unavailability agreed upon by ASES and the Contractor. Unavailability caused by events outside of a Contractor’s Span of Control is outside of the scope of this requirement.
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17.5.2
|
The Contractor shall ensure that at a minimum all other System functions and Information are available to the applicable system users between the hours of 7:00 a.m. and 7:00 p.m. Monday through Friday.
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17.5.3
|
The Contractor shall develop an automated method of monitoring the CCE and ECM functions on at least a thirty (30) minute basis twenty-four (24) hours a day, seven (7) days per week.
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17.5.4
|
Upon discovery of any problem within its Span of Control that may jeopardize System availability and performance as defined in this Section of the Contract, the Contractor shall notify the applicable ASES staff in person, via phone, electronic mail and/or surface mail.
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17.5.5
|
The Contractor shall deliver notification as soon as possible but no later than 7:00 pm if the problem occurs during the business day and no later than 9:00 am the following business day if the problem occurs after 7:00 pm.
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17.5.6
|
Where the operational problem results in delays in report distribution or problems in on-line access during the business day, the Contractor shall notify the applicable ASES staff within fifteen (15) minutes of discovery of the problem, in order for the applicable work activities to be rescheduled or be handled based on System Unavailability protocols.
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17.5.7
|
The Contractor shall provide to appropriate ASES staff information on System Unavailability events, as well as status updates on problem resolution. These up-dates shall be provided on an hourly basis and made available via electronic mail, telephone and, if applicable, the Contractor’s Web site.
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17.5.8
|
The following rules govern Unscheduled System Unavailability for CCE functions, ECM functions, and all other functions.
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17.5.8.1
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CCE Functions
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17.5.8.1.1
|
Unscheduled System Unavailability of CCE functions caused by the failure of systems and telecommunications technologies within the Contractor’s Span of Control will be resolved, and the restoration of services implemented, within thirty (30) minutes of the official declaration of System Unavailability.
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17.5.8.1.2
|
From the Effective Date of the Contract through December 31, 2011, Unscheduled System Unavailability for CCE functions shall be remedied within sixty (60) minutes of the official declaration of System Unavailability, if unavailability occurs during normal business hours; or within sixty (60) minutes of the start of the next Business Day, if unavailability occurs outside business hours.
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17.5.8.1.3
|
Throughout the Contract Term, the Contractor shall have in place a method to validate eligibility manually twenty-four (24) hours per day, seven (7) days a week as a contingency to any Unscheduled Systems Unavailability for CCE functions.
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17.5.8.2
|
ECM Functions
. Unscheduled System Unavailability of ECM functions caused by the failure of systems and technologies within the Contractor’s Span of Control will be resolved, and the restoration of services implemented, within sixty (60) minutes of the official declaration of System Unavailability, if unavailability occurs during normal business hours; or within sixty (60) minutes of the start of the next Business Day, if unavailability occurs outside business hours.
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17.5.8.3
|
All Other Contractor System Functions
. Unscheduled System Unavailability of all other Contractor System functions caused by systems and telecommunications technologies within the Contractor’s Span of Control shall be resolved, and the restoration of services implemented,
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17.5.8.3.1
|
Within four (4) hours of the official declaration of Unscheduled System Unavailability,
when unavailability occurs during business hours, and
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|
17.5.8.3.2
|
Within two (2) hours of the start of the next Business Day, when unavailability occurs during non-business hours.
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17.5.9
|
[
Intentionally left blank
].
|
|
17.5.10
|
Cumulative System Unavailability caused by systems and telecommunications technologies within the Contractor’s Span of Control shall not exceed one (1) hour during any continuous five (5) day period for functions that affect MI Salud Enrollees and services. For functions that do not affect MI Salud Enrollees, Cumulative System Unavailability caused by systems and telecommunications technologies within the Contractor’s Span of Control shall not exceed four (4) hours during any continuous five (5) Business Day period.
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17.5.11
|
The Contractor shall not be responsible for the availability and performance of systems and telecommunications technologies outside of the Contractor’s Span of Control.
|
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17.5.12
|
Full written documentation that includes a Corrective Action Plan, describing how the problem will be prevented from occurring again, shall be delivered within five (5) Business Days of the problem’s occurrence.
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17.5.13
|
Regardless of the architecture of its Systems, the Contractor shall develop and be continually ready to invoke a Business Continuity and Disaster Recovery (BC-DR) plan that at a minimum addresses the following scenarios: (a) the central computer installation and resident software are destroyed or damaged, (b) System interruption or failure resulting from network, operating hardware, software, or operational errors that compromises the integrity of transactions that are active in a live system at the time of the outage, (c) System interruption or failure resulting from network, operating hardware, software or operational errors that compromises the integrity of data maintained in a live or archival system, (d) System interruption or failure resulting from network, operating hardware, software or operational errors that does not compromise the integrity of transactions or data maintained in a live or archival system but does prevent access to the System, i.e. causes unscheduled System Unavailability.
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17.5.14
|
The Contractor shall on an annual basis test its BC-DR plan through simulated disasters and lower level failures in order to demonstrate to ASES that it can restore System functions per the standards outlined elsewhere in this Section 17.5 of the Contract. The results of these tests shall be reported to ASES within thirty (30) Calendar Days of completion of said tests.
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17.5.15
|
In the event that the Contractor fails to demonstrate in the tests of its BC-DR plan that it can restore system functions per the standards outlined in this Contract, the Contractor shall be required to submit to ASES a Corrective Action Plan that describes how the failure will be resolved. The Corrective Action Plan will be delivered within five (5) Business Days of the conclusion of the test.
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17.5.16
|
The Contractor shall submit a monthly Systems Availability and Performance Report to ASES.
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17.6
|
System Testing and Change Management Requirements
|
|
17.6.1
|
The Contractor shall absorb the cost of routine maintenance, inclusive of defect correction, System changes required to effect changes in Puerto Rico and federal statute and regulations, and production control activities, of all Systems within its Span of control.
|
|
17.6.2
|
The Contractor shall respond to ASES reports of System problems not resulting in System Unavailability according to the following timeframes:
|
|
17.6.2.1
|
Within five (5) Calendar Days of receipt the Contractor shall respond in writing to notices of system problems.
|
|
17.6.2.2
|
Within fifteen (15) Calendar Days, the correction will be made or a Requirements Analysis and Specifications document will be due.
|
|
17.6.3
|
The Contractor shall correct the deficiency by an effective date to be determined by ASES.
|
|
17.6.4
|
Contractor systems will have a system-inherent mechanism for recording any change to a software module or subsystem.
|
|
17.6.5
|
The Contractor shall put in place procedures and measures for safeguarding ASES from unauthorized modifications to Contractor Systems.
|
|
17.6.6
|
Unless otherwise agreed to in advance by ASES, scheduled System Unavailability to perform System maintenance, repair and/or upgrade activities to Contractor’s CCE systems shall take place between 11 p.m. on a Saturday and 6 a.m. on the following Sunday.
|
|
17.6.7
|
The Contractor shall work with ASES pertaining to any testing initiative as required by ASES.
|
|
17.6.8
|
The Contractor shall provide sufficient system access to allow verification of system functionality, availability and performance by ASES during the times required by ASES prior to the Implementation Date and as subsequently required during the term of the Contract.
|
17.7
|
System Security and Information Confidentiality and Privacy Requirement
|
|
17.7.1
|
The Contractor shall provide for the physical safeguarding of its data processing facilities and the systems and information housed therein. The Contractor shall provide ASES with access to data facilities upon ASES’s request. The physical security provisions shall be in effect for the life of this Contract.
|
|
17.7.2
|
The Contractor shall restrict perimeter access to equipment sites, processing areas, and storage areas through a card key or other comparable system, as well as provide accountability control to record access attempts, including attempts of unauthorized access.
|
|
17.7.3
|
The Contractor shall include physical security features designed to safeguard processor site(s) through required provision of fire retardant capabilities, as well as smoke and electrical alarms, monitored by security personnel.
|
|
17.7.4
|
The Contractor shall ensure that the operation of all of its Systems is performed in accordance with Puerto Rico and federal regulations and guidelines related to security and confidentiality of the protected information managed by Contractor and strictly comply with HIPAA Privacy and Security Rule, as amended, and with Breach Notification Rules under HITECH Act.
|
|
17.7.5
|
The Contractor will put in place procedures, measures and technical security to prohibit unauthorized access to the regions of the data communications network inside of a Contractor’s Span of Control.
|
|
17.7.6
|
The Contractor shall ensure compliance with:
|
|
17.7.6.1
|
42 CFR Part 431 Subpart F (confidentiality of information concerning applicants and Enrollees of public medical assistance programs);
|
|
17.7.6.2
|
42 CFR Part 2 (confidentiality of alcohol and drug abuse records); and
|
|
17.7.6.3
|
Special confidentiality provisions in Puerto Rico or federal law related to people with HIV/AIDS and mental illness.
|
|
17.7.6.4
|
Section 105 of Title I of GINA, and the new privacy protections for genetic information, 78 Federal Register 5658-5659.
|
|
17.7.7
|
The Contractor shall provide its Enrollees with a privacy notice as required by HIPAA. The Contractor shall provide ASES with a copy of its Privacy Notice for its filing.
|
17.8
|
Information Management Process and Information Systems Documentation Requirements
|
|
17.8.1
|
The Contractor shall ensure that written System Process and Procedure Manuals document and describe all manual and automated system procedures for its information management processes and information systems.
|
|
17.8.2
|
The System User Manuals shall contain information about, and instructions for, using applicable System functions and accessing applicable system data.
|
|
17.8.3
|
When a System change that would alter the conditions and services agreed upon in this Contract is subject to ASES sign off, the Contractor shall draft revisions to the appropriate manuals prior to ASES sign off of the change.
|
|
17.8.4
|
Updates to the electronic version of these manuals shall occur in real time; updates to the printed version of these manuals shall occur within ten (10) Business Days of the update taking effect.
|
|
17.8.5
|
ASES reserves the right to Audit the Contractor’s Policies and Procedures Manuals/ Protocols compliance related to their Information Management Systems upon five (5) days prior notice to Triple S.
|
17.9
|
Reporting Functionality Requirements
|
|
17.9.1
|
The Contractor’s Systems shall have the capability of producing a wide variety of reports that support program management, policymaking, quality improvement, program evaluation, analysis of fund sources and uses, funding decisions and assessment of compliance with federal and Puerto Rico requirements.
|
|
17.9.2
|
The Contractor shall support a mechanism for obtaining service and expenditure reports by funding source, Provider, Provider Type or other characteristic; and Enrollee, Enrollee Group/Category or other characteristic.
|
|
17.9.3
|
The Contractor shall extend access to this mechanism to select ASES personnel in a secure manner to access data, including program and fiscal information regarding Enrollees served, services rendered, etc. and the ability for said personnel to develop and/or retrieve reports. This requirement could be met by the provision of access to a decision support system/data warehouse. The Contractor shall provide training in and documentation on the use of this mechanism.
|
17.10
|
Disaster Recovery, Disaster Declaration, Data Content Delivery to ASES
|
|
17.10.1
|
Contractor shall maintain a disaster recovery and business recovery plan in effect throughout the term of the Contract. The disaster recovery plan shall be subject to ASES review upon reasonable notice to Contractor. Contractor shall maintain reasonable safeguards against the destruction, loss, intrusion and unauthorized alteration of printed materials and data in its possession. At a minimum, Contractor shall perform (i) incremental daily back-ups, (ii) weekly full backups, and (iii) such additional back-ups as Contractor may determine to be necessary to maintain such reasonable safeguards.
|
|
17.10.2
|
Both Parties recognize that a failure by the Contractor’s Network may adversely impact ASES business and operations, as the responsible party for MI Salud Health Service Program. Therefore, in the event that the Contractor’s Network designed to deliver the Administrative Services herein contemplated becomes unable, or is anticipated to become unable, to deliver such Administration Services on a timely basis, Contractor shall Immediately notify ASES by telephone, and shall work closely with ASES to fix the problem. In the event that Contractor fails to provide such required notice to ASES and such delay in the notification has a material and adverse effect upon ASES and/or MI Salud Enrollees, ASES may terminate this Contract for cause as provided in Article 35 of this Contract.
|
|
17.10.3
|
Within five (5) Calendar Days upon ASES request, Contractor will deliver a copy of the then current ASES’s Data Content to ASES in a mutually acceptable form and format which is useable and readable and understandable by ASES.
|
17.11
|
Health Information Organization and Health Information Exchange (HIE) Requirements
|
|
17.11.1
|
The Contractor shall initiate the active participation in any Health Information Organization that offers Health Information Exchange services, in order to integrate the Enrollees’ Personal Health Information, facilitate access to and retrieval of their clinical data to provide safer and more timely, efficient, effective, and equitable patient-centered care. The HIO participation is also required to support the
analysis of the health of the population
.
At the time ASES may require, the Contractor shall be active in a HIO and cooperate with this effort.
|
|
17.11.2
|
ASES shall retain the right to request from Contractor the active participation in the Puerto Rico Health Information Exchange Corporation (PRHIEC), the Puerto Rico HIO State Designated Entity, in order to achieve the effective alignment of activities across Medicaid and state public health programs, to avoid duplicate efforts and to ensure integration and support of a unified approach to information exchange for the MI Salud Enrollees Program
.
|
|
17.11.3
|
The Contractor shall verify that the HIO complies with all IT standards and requirements for interoperability and security capabilities dictated by ONCHIT, as other federal and Puerto Rico regulations.
|
|
17.11.4
|
The Contractor shall work with Network Providers and staff to encourage an active participation in an HIO, as specified in the Strategic Plan found in Attachment 22.
|
ARTICLE 18
|
REPORTING
|
18.1
|
General Requirements
|
|
18.1.1
|
The Contractor shall comply with all the reporting requirements established by ASES in this Article 18. ASES has provided the Contractor with the appropriate reporting formats, data elements, instructions, and/or submission timetables in this Article 18. The Parties may upon mutual agreement, change the content, format or frequency of such reports.
|
|
18.1.2
|
ASES may, at its discretion, require the Contractor to submit additional reports not otherwise included in Section 18.2 of this Contract, both ad hoc and recurring (collectively, the “Additional Reports”). If ASES requests any revisions or corrections to the reports already submitted, the Contractor shall make the changes and re-submit the reports, according to the time period and format specified by ASES in Section 18.1.4 below.
|
|
18.1.3
|
All reports containing information about a Provider must include the Provider’s NPI, if applicable.
|
|
18.1.4
|
The Contractor shall submit all reports to ASES, unless indicated otherwise in this Contract, according to the schedule below:
|
DELIVERABLES
|
DUE DATE
|
|
Weekly Reports
|
Friday of the following week
|
|
Each fifteenth (15th) and (30th) day of each calendar month Reports
|
The fifteenth (15th) and (30th) day of each calendar month
|
|
Monthly Reports
|
5th Calendar Day of the following month
|
|
Quarterly Reports
|
30th Calendar Day of the following month
|
|
Annual Reports
|
Ninety (90) Calendar Days after the end of the calendar year
|
|
Additional Reports
|
Within ten (10) Business Days of the date of the request (or such shorter period if circumstances so require subject to agreement by the Parties)
|
|
18.1.5
|
The Contractor shall submit all reports to ASES in the manner and format prescribed by ASES. On or before September 30, 2013 ASES will submit to the Contractor the proposed templates for the submission of reports under this Contract. Review and comments to the proposed templates will be completed in forty five (45) days maximum. The Contractor will have forty five (45) days from the end of the review and comments period to make any programming changes to its information system to comply with the reporting requirements under this Contract. The reporting requirements will be effective on the earlier of the following dates: (i) at the end of the submission, review and programming period described above; or (ii) January 1, 2014,
|
|
18.1.6
|
The Contractor shall transmit to and receive from ASES all transactions and code sets in the appropriate standard formats as specified under HIPAA and as directed by ASES, so long as ASES’s direction does not conflict with federal law.
|
|
18.1.7
|
At all times, the Contractor shall have the following Data available and ready to be delivered to ASES within twenty-four (24) hours of receipt of the request for new contracted providers and within five (5) days of the receipt of the request for any other provider, in addition to the provider Master File requirements stated in Attachment 5:
|
|
18.1.7.1
|
Physicians
:
|
|
18.1.7.1.1
|
Front Cover Sheet (Valid Template de MI Salud reference)
|
|
18.1.7.1.2
|
Validation of provider Signature in the agreement
|
|
18.1.7.1.3
|
Reforma Rider Model and signature
|
|
18.1.7.1.4
|
Type of Specialty
|
|
18.1.7.1.5
|
Fee-Schedule (According to locator included in Attachment 23)
|
|
18.1.7.2
|
Other facilities
:
|
|
18.1.7.2.1
|
Front Cover Sheet (Valid Template de MI Salud reference)
|
|
18.1.7.2.2
|
Validation of provider Signature in the agreement
|
|
18.1.7.2.3
|
Type of Specialty
|
|
18.1.7.2.4
|
Fee-Schedule (According to locator included in Attachment 23)
|
|
18.1.7.3
|
Allied professionals
:
|
|
18.1.7.3.1
|
Front Cover Sheet (Valid Template of MI Salud reference)
|
|
18.1.7.3.2
|
Validation of provider Signature in the agreement
|
|
18.1.7.3.3
|
Type of Specialty
|
|
18.1.7.3.4
|
Fee-Schedule (According to locator included in Attachment 23)
|
|
18.1.8
|
Attachment 24 will contain reporting templates and instructions that the Contractor shall use to submit for the following reports. ASES will periodically add reports to this list and will update the Contractor as necessary.
|
|
18.1.9
|
All quantitative reports shall include a summary table that presents Data over time including monthly, quarterly and/or year-to-date summaries as directed by ASES.
|
|
18.1.10
|
Each report must include an analysis, which shall include, at a minimum: (i) identification of any changes compared to previous reporting periods as well as trending over time; (ii) an explanation of said changes (positive or negative); (iii) an action plan or performance improvement activities addressing any negative changes; and (iv) any other additional information pertinent to the reporting period. ASES may assess liquidated damages for failure to address any of these requirements.
|
|
18.1.11
|
If a report is rejected for any reason, the Contractor shall resubmit the report within ten (10) Business Days from notification of the rejection or as directed by ASES.
|
|
18.1.12
|
The Contractor shall submit all reports electronically to ASES unless directed otherwise in writing by ASES.
|
18.2
|
Specific Requirements
|
CONTRACT
ARTICLE |
FREQUENCY |
GENERAL DESCRIPTION
OF REQUIREMENTS |
Covered Services
(Article 7) |
Quarterly
Quarterly
Quarterly
Quarterly
Quarterly
Quarterly
|
Report on EPSDT screening
Executive Director’s Report
Executive Director’s Pharmacy Report
Report on the case management services received by Enrollees with specific chronic conditions and associated outcomes
Report on number of Enrollees diagnosed with predicate conditions for disease management services
Report on the Maternal and Pre-Natal Wellness Plan
|
Provider Network
(Article 9)
|
Monthly
|
Report on Credentialing and re credentialing status of Providers
|
Provider Contracting
(Article 10) |
Quarterly
|
Reconciliation report of advance payments made to State Health Facilities
|
Quarterly
|
Report on Physician Incentive Plan
|
|
Utilization Management
(Article 11)Quality Improvement (Article 12) |
Monthly
Quarterly
|
Health Care Data Reports
Reports on:
Network and Out-of Network Providers
Ratio of Enrollees to PCPs
Utilization of Diabetes
|
CONTRACT
ARTICLE |
FREQUENCY |
GENERAL DESCRIPTION
OF REQUIREMENTS |
Disease Management
Utilization of Asthma Disease Management
Utilization of Hypertension Disease Management
EPSDT Utilization
Call Center Report
MI SaludPreventive Services Utilization
Pharmacy Services Utilization
Dental Services Utilization
ER Utilization by Region and by PMG
Prenatal Care Utilization
Covered Population by Municipality, Group, Age, and Gender
|
||
Quality Improvement
(Article 12) |
Quarterly
|
Various HEDIS medical care and Access measures listed in Section 12.5.3 of this Contract; Preventive Clinical Programs; Emergency Room Use Indicators
|
Annually |
Report on HEDIS Measures in the areas of Prevention and Screening, Respiratory Conditions, Cardiovascular Conditions, and Access / Availability of Care
|
|
Fraud, Waste and Abuse
(Article 13) |
Quarterly
|
Employee and Contractor Suspension/Disbarment Report
Provider Suspensions and Terminations Report
|
CONTRACT
ARTICLE |
FREQUENCY |
GENERAL DESCRIPTION
OF REQUIREMENTS |
Within one
Business Day of obtaining knowledge
|
Fraud, Waste and Abuse Report
Disclosure of persons debarred, suspended, or excluded from participation in the Medicaid, Medicare or CHIP Programs
|
|
Grievance System
(Article 14) |
Quarterly
|
Grievance and Appeals Report
|
Provider Payment
Management (Article 16) |
Each fifteenth (15th) and (30th) day
of each calendar month
|
Claims Payment Report |
Each fifteenth (15th) and (30th) day of each calendar month
|
Report listing all paid and denied Claims
|
|
Monthly
|
Encounter Data
|
|
Quarterly
|
Findings and corrective measures taken with respect to encounter registration and reporting
|
|
Each fifteenth (15th) and (30th) day of each calendar month
|
Pharmacy Claims report
|
|
Each fifteenth (15th) and (30th) day of each calendar month
|
Unclean Claims Report
|
|
Information Systems
(Article 17) |
Monthly
|
Systems Availability and Performance Report
|
CONTRACT
ARTICLE |
FREQUENCY |
GENERAL DESCRIPTION
OF REQUIREMENTS |
Quarterly
Quarterly
|
Website Report
Privacy and Security Incident Report
|
|
Payment for Services
(Article 22) |
Quarterly
Monthly
Monthly
Quarterly
|
Actuarial Report
IBNR report
Administrative Fee Disbursement Report
PMG IBNR report
|
Financial Management
(Article 23) |
Quarterly
Quarterly
Monthly
|
Contractor’s findings regarding routine audits of Providers to evaluate cost-avoidance performance
Contractor’s unaudited quarterly financial statement
Report listing Enrollees who have new health insurance coverage, casualty insurance coverage, or a change in health or casualty insurance coverage
|
Monthly |
Report on Provider stop loss limits
|
|
Annually |
Audited financial statement
|
|
Annually
|
Report to the Puerto Rico Insurance Commissioner’s Office
|
|
Annually
|
Corporate annual report
|
|
Annually
|
Report on Controls Placed in Operation and Tests of Operating Effectiveness
|
|
Annually
|
Disclosure of Information on Annual Business Transactions
|
CONTRACT
ARTICLE |
FREQUENCY |
GENERAL DESCRIPTION
OF REQUIREMENTS |
Termination of Contract
(Article 35) |
Upon reasonable request during the Transition Period
|
Any Transition Report (not otherwise listed above)
|
Transition of Contract
(Article 36) |
Once, on the Termination Date
|
Final Report
|
18.3
|
Summarized Statistical Data
|
|
18.3.1
|
The Contractor shall produce and deliver to ASES, a summary record of Covered Services provided to Beneficiaries on a monthly basis. The Records will classify Covered Services provided, including but not limited to:
|
|
18.3.1.1
|
Region
|
|
18.3.1.2
|
Age of Beneficiary
|
|
18.3.1.3
|
Sex of Beneficiary
|
|
18.3.1.4
|
Federal/State Medicaid
|
|
18.3.1.5
|
Coverage Code
|
|
18.3.1.6
|
Diagnosis
|
|
18.3.1.7
|
DRG’s, if applicable
|
|
18.3.1.8
|
Procedure
|
|
18.3.1.9
|
Type of Service
|
|
18.3.1.10
|
Place of Service
|
|
18.3.1.11
|
Length of Stay
|
|
18.3.1.12
|
NDC Name
|
|
18.3.1.13
|
Cost
|
|
18.3.1.14
|
Number of Beneficiaries
|
|
18.3.1.15
|
Other
|
|
18.3.2
|
During the Contract Term, ASES will provide instructions as to the summary record specifics.
|
|
18.3.3
|
The Records produced must include all Data on Covered Services given by the Provider Network including those paid under a capitation arrangement.
|
18.4
|
At any time after the Effective Date of this Contract, ASES may redefine the mechanisms for transmission of Data between ASES and the Contractor. The Contractor commits to applying the required changes in their systems and operational processes to support these modifications.
|
ARTICLE 19
|
ENFORCEMENT INTERMEDIATE SANCTIONS
|
19.1
|
General Provisions
|
|
19.1.1
|
In the event the Contractor is in default as to any applicable term, condition, or requirement of this Contract, and in accordance with any applicable provision of 42 CFR 438.700 and Section 4707 of the Balanced Budget Act of 1997, at any time on or after one hundred twenty (120) Calendar Days following the Effective Date, the Contractor agrees that, in addition to the terms of Section 35.1.1 of this Contract, ASES may impose intermediate sanctions against the Contractor for any such default in accordance with this Article 19; provided, however, that ASES may not impose intermediate sanctions with respect to any specific event of default of Contractor for which liquidated damages are sought to be imposed or are imposed against the Contractor in accordance with Article 20; provided, however, that the assessment of intermediate sanctions under this Contract shall not limit the authority of ASES to impose any other fines, civil money penalties, sanctions or other remedies pursuant to the laws or regulations of the Commonwealth of Puerto Rico or the United States of America.
|
|
19.1.2
|
Notwithstanding any intermediate sanctions imposed upon the Contractor under this Article 19, other than Contract termination, the Contractor shall continue to provide Administrative Services and make available through its Network Providers all Covered Services and other Benefits under this Contract.
|
|
19.1.3
|
Except where a particular provision of this Contract or any law or regulation of Puerto Rico or the United States expressly provides for the imposition of civil monetary penalties on the basis of individual Enrollees, no intermediate sanction under this Article 19 shall be determined on such basis.
|
19.2
|
ASES may impose the following intermediate sanctions:
|
|
19.2.1
|
Civil Money Penalty
– ASES may impose a civil money penalty for the following categories of events.
|
|
19.2.1.1
|
Category 1
- A civil money penalty in accordance with any applicable provision of 42 CFR 438.700 of $100,000 per determination shall be imposed for this category. The following constitute Category 1 events:
|
|
19.2.1.1.1
|
Acts by the Contractor that discriminate among Enrollees on the basis of their health status or need for health care services. This includes termination of enrollment or refusal to reenroll a beneficiary, except as permitted under the Medicaid program, or any practice that would reasonably be expected to discourage enrollment by beneficiaries whose medical condition or history indicates probable need for substantial future medical services. Notwithstanding the foregoing, ASES may impose a civil money penalty in the amount of $15,000 per each beneficiary that was not enrolled because of discriminatory practices as described above, subject to the overall limit of $100,000 per each determination.
|
|
19.2.1.1.2
|
The misrepresentation or falsification by the Contractor of information it submits to ASES and/or CMS.
|
|
19.2.1.2
|
Category 2 -
A civil money penalty in accordance with any applicable provision of 42 CFR 438.700 of $25,000 per determination shall be imposed for this category. The following constitute Category 2 events:
|
|
19.2.1.2.1
|
Failure by the Contractor to substantially provide medically necessary services that the Contractor is required to provide, under applicable law or under this Contract, to an Enrollee covered by this Contract.
|
|
19.2.1.2.2
|
Misrepresentation or falsification by the Contractor of information that it furnishes to an enrollee, potential enrollee, or health care provider.
|
|
19.2.1.2.3
|
Failure by the Contractor to comply with the requirements for physician incentive plans, as set forth in 42 CFR 422.208 and 422.210.
|
|
19.2.1.2.4
|
The distribution by the Contractor, directly or indirectly through any agent or independent contractor, of marketing materials that have not been approved by ASES or that contain false or materially misleading information.
|
|
19.2.1.3
|
Category 3
– Pursuant to 42 CFR 438.704 (c), ASES may impose a civil money penalty for the Contractor’s imposition of premiums or charges in excess of the amounts permitted under the Medicaid program. The maximum amount of the penalty is $25,000 or double the amount of the excess charges, whichever is greater. ASES will deduct from the penalty the amount of overcharge and return it to the affected enrollees.
|
|
19.2.2
|
Temporary Management
- ASES may appoint temporary management for the Contractor’s MI Salud operations, as provided in 42 C.F.R. 438.702 and 42 C.F.R. 438.706, until the Contractor’s orderly termination or reorganization, or as a result of Contractor’s:
|
|
19.2.2.1
|
Continued egregious behavior including but not limited to behavior described in Categories 1 thru 3 of this Article 19;
|
|
19.2.2.2
|
Behavior that is contrary to, or is non-compliant with, Sections 1903(m) or 1932 of the Social Security Act, as amended, found at 42 U.S.C. §§ 1396b (m) and 1396u-2;
|
|
19.2.2.3
|
Actions which have caused substantial risk to enrollee’s health; or
|
|
19.2.2.4
|
Behavior which has led ASES to determine that temporary management is necessary to ensure the health of Contractor’s enrollees while improvements to remedy Category 1 through 3 violations are being made.
|
|
19.2.2.5
|
If temporary management is appointed for any reason specified in Sections 19.1.4.2.1 – 19.1.4.2.4 above, such temporary management will cease once ASES has determined that the sanctioned behavior will not recur.
|
|
19.2.3
|
Enrollment Termination
– ASES may grant Enrollees the right to terminate enrollment without cause, and notify the affected Enrollees of their right to disenroll when:
|
|
19.2.3.1
|
The Contractor has engaged in continued egregious behavior, including but not limited to behavior described in Categories 1 thru 3 of this Article 19;
|
|
19.2.3.2
|
The Contractor has engaged in behavior that is contrary to, or is non-compliant with, Sections 1903(m) or 1932 of the Social Security Act, as amended, found at 42 U.S.C. §§ 1396b (m) and 1396u-2;
|
|
19.2.3.3
|
The Contractor has taken actions that have caused substantial risk to Enrollees’ health;
|
|
19.2.3.4
|
ASES determines that temporary management is necessary to ensure the health of the Contractor’s enrollees; or
|
|
19.2.3.5
|
ASES determines that such enrollment termination is necessary to remedy Category 1 thru 3 violations.
|
|
19.2.4
|
Enrollment Suspension
– ASES may suspend all new enrollments, including default enrollment, after the effective date of the intermediate sanction and until the intermediate sanction is no longer in effect.
|
|
19.2.5
|
Payment Suspension
– ASES may suspend payment of the Administrative Fee for beneficiaries enrolled after the effective date of the intermediate sanction and until the Centers for Medicare and Medicaid (CMS) or ASES is satisfied that the reason for imposition of the intermediate sanction no longer exists and is not likely to recur or upon Contract Termination.
|
|
19.2.6
|
Mandatory Imposition of Certain Intermediate Sanctions
– ASES shall impose the temporary management and enrollment suspension intermediate sanctions described in Sections 19.1.4.2 and 19.1.4.3 above, if ASES finds that the Contractor has repeatedly failed to meet substantive requirements in Sections 1903(m) or 1932 of the Social Security Act, as amended, found at 42 U.S.C. §§ 1396b (m) and 1396u-2.
|
|
19.2.7
|
Subject to Article 35 of this Contract, in lieu of imposing a sanction allowed under this Article 19, ASES may terminate this Contract, without any liability whatsoever (but subject to making any payments due under this Contract through any such date of termination), if the terms of a Corrective Action Plan implemented pursuant to this Article 19 to address a failure specified in Category 1 or Category 2 of this Article 19 are not implemented to ASES’s reasonable satisfaction or if such failure continues or is not corrected, to ASES’s sole reasonable satisfaction.
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19.3
|
Notice of Administrative Inquiry
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|
19.3.1
|
Prior to the imposition of an intermediate sanction under this Article 19, ASES shall issue a notice of administrative inquiry to be delivered personally to the Contractor or through the United States Postal Service Certified Mail that will inform the Contractor about ASES’s compliance, monitoring and auditing activities regarding potential non-compliance as described in this Article 19. This notice of administrative inquiry shall include the following:
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|
19.3.1.1
|
A brief description of the facts;
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|
19.3.1.2
|
Applicable Puerto Rico and federal laws and regulations, or Contract provisions;
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19.3.1.3
|
The Contractor’s potential non-compliance with Puerto Rico and federal laws and regulations as referenced in the Contract;
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19.3.1.4
|
The Contractor’s potential breach of applicable Contract provisions and event categories that could result in intermediate sanctions pursuant to this Article 19;
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19.3.1.5
|
ASES’s authority to determine and impose intermediate sanctions under this Article 19;
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19.3.1.6
|
The amount of Contractor’s potential exposure to intermediate sanctions, and how they were computed; and
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|
19.3.1.7
|
A statement describing the Contractor’s right to submit a Corrective Action Plan within thirty (30) days of receipt of the notice of administrative inquiry under this Article 19.
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|
19.3.2
|
The Contractor shall have the right to submit a Corrective Action Plan within thirty (30) days of receipt of the notice of administrative inquiry issued pursuant to this Article 19. If the Contractor submits a Corrective Action Plan to ASES on a timely basis, ASES shall not impose intermediate sanctions with respect to the facts described in its notice of administrative inquiry.
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19.3.3
|
A notice of administrative inquiry shall not constitute ASES’s final or partial determination of intermediate sanctions; thus, any administrative inquiries issued by ASES are not subject to administrative review under Section 19.4, and would be considered premature, rendering any administrative examiner without jurisdiction to review the matter.
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|
19.3.4
|
If the Contractor fails to comply with any material provision under a Corrective Action Plan submitted to ASES pursuant to Section 19.3.2 above, ASES may, in accordance with Section 19.4, impose:
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|
19.3.4.1
|
A daily $5,000 civil money penalty, up to maximum of $100,000, for Contractor’s ongoing failure to comply with any material provision of the Corrective Action Plan; or
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|
19.3.4.2
|
The applicable intermediate sanction for any or all behavior that resulted in the Contractor’s submission of the Corrective Action Plan pursuant to Section 19.3.2 above.
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19.4
|
Notice of Imposition of Intermediate Sanctions
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|
19.4.1
|
Prior to the imposition of intermediate sanctions, ASES will issue a notification to the Contractor, to be delivered personally or through the United States of America Postal Service Certified Mail that includes the following:
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|
19.4.1.1
|
A brief description of the facts;
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|
19.4.1.2
|
Applicable Puerto Rico and federal laws and regulations, or Contract provision;
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|
19.4.1.3
|
The Contractor’s non-compliance with Puerto Rico and federal laws and regulations as referenced in the Contract;
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|
19.4.1.4
|
The Contractor’s breach of applicable Contract provisions;
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|
19.4.1.5
|
ASES’s determination to impose intermediate sanctions;
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19.4.1.6
|
Intermediate sanctions imposed and their effective date;
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19.4.1.7
|
Methodology for the determination and calculation of the intermediate sanctions including, to the extent imposed, the any civil monetary penalty; and
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19.4.1.8
|
In ASES’s discretion, a statement describing the Contractor’s option to submit a Corrective Action Plan within thirty (30) days following receipt of the notice of imposition of intermediate sanctions or, in lieu thereof, seek administrative review of the imposed intermediate sanctions pursuant to Section 19.5.
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|
19.4.2
|
In ASES’s discretion, the Contractor shall have the option to submit a Corrective Action Plan to ASES within thirty (30) days of receipt of the notice of intermediate sanctions. If the Contractor submits a Corrective Action Plan under this section, ASES may only recover 10% of the civil money penalty, if any, imposed under the notice of intermediate sanctions, and/or discontinue the imposition of the intermediate sanction. Alternatively, the Contractor may seek administrative review of the imposition of intermediate sanctions pursuant to Section 19.5.
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|
19.4.3
|
ASES shall notify CMS in writing of the imposition of intermediate sanctions within thirty (30) days of imposing the intermediate sanctions, and concurrently provide the Contractor with a copy of such notice.
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19.5
|
Administrative Review
|
|
19.5.1
|
Contractor has the right to seek administrative review of the imposition of intermediate sanctions, including but not limited to civil money penalties, by ASES, pursuant to the following procedure:
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|
19.5.1.1
|
The Contractor has the right within thirty (30) days following receipt of the notice of imposition of intermediate sanctions to seek administrative review in writing of ASES’s determination and any such intermediate sanctions, pursuant to Act 72, Act No. 170 of August 12, 1988, as amended, 42 CFR Part 438 and any other applicable law or regulation.
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19.5.1.2
|
As part of the administrative review, the Parties shall cooperate with the examining officer, and follow all applicable procedures for the administrative review.
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19.5.1.3
|
Upon completion of the administrative review, the examining officer may recommend to:
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19.5.1.3.1
|
Confirm the intermediate sanctions;
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19.5.1.3.2
|
Modify or amend the intermediate sanctions pursuant to applicable law or regulation; or
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19.5.1.3.3
|
Eliminate the imposed intermediate sanctions.
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|
19.5.1.4
|
In addition to the actions described under Section 19.4.3, the examining officer may recommend the institution of a Corrective Action Plan with respect to Contractor’s alleged noncompliance set forth in ASES’s notice of intermediate sanctions.
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|
19.5.2
|
ASES shall notify CMS in writing of any modification in the imposition of intermediate sanctions through the administrative review process within thirty (30) days of receipt of the ASES’s final determination, and concurrently provide the Contractor with a copy of such notice.
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19.6
|
Judicial Review
|
ARTICLE 20
|
ENFORCEMENT - LIQUIDATED DAMAGES AND OTHER REMEDIES
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20.1
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General Provisions
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|
20.1.1
|
In the event the Contractor is in default as to any applicable term, condition, or requirement of this Contract, and in accordance with any applicable provision of 42 CFR 438.700 and Section 4707 of the Balanced Budget Act of 1997, at any time on or after one hundred twenty (120) Calendar Days following the Effective Date, the Contractor agrees that, in addition to the terms of Section 35.1.1 of this Contract, ASES may assess liquidated damages against the Contractor for any such default, in accordance with this Article 20; provided, however, that ASES may not impose liquidated damages with respect to a specific event of default of Contractor if ASES has not complied with its obligations with respect to, or giving rise to, the same event. Furthermore, ASES may not impose liquidated damages with respect to a specific event of default of Contractor for which intermediate sanctions, including but not limited to civil monetary penalties, sought to be imposed or are imposed against the Contractor in accordance to Article 19. The Parties further acknowledge and agree that the specified liquidated damages are reasonable and the result of a good faith effort by the Parties to estimate the anticipated or actual harm caused by the Contractor’s breach and are in lieu of any other financial remedies to which ASES may otherwise have been entitled. The Contractor shall not be subject to the assessment of liquidated damages under more than one category of this Article 20 for the same event, or arising from the same occurrence of non-compliance with this Contract.
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|
20.1.2
|
Notwithstanding any sanction, including liquidated damages, imposed upon the Contractor under this Article 20, other than Contract termination, the Contractor shall continue to provide Administrative Services and make available through its Network Providers all Covered Services and other Benefits under this Contract.
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20.1.3
|
Except where a particular provision of this Contract or any law or regulation of Puerto Rico or the United States expressly provides for liquidated damages on the basis of individual Enrollees, no liquidated damages under this Article 20 shall be determined on such basis.
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20.2
|
The Parties have determined that Contractor’s breach or failure to comply with the terms and conditions of this Contract for which liquated damages may be assessed under this Article 20 shall be divided into four (4) categories of events:
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|
20.2.1
|
Category 1 -
Liquidated damages in accordance with any applicable provision of this Contract of up to $100,000 per violation, incident or occurrence shall be imposed for Category 1 events. The following constitute Category 1 events:
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|
20.2.1.1
|
Material non-compliance with an ASES or CMS directive, determination or notice to cease and desist not otherwise described in Article 19 or other provision of this Article 20, provided that the Contractor has received prior written notice with respect to such specific material non-compliance.
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|
20.2.2
|
Category 2-
Liquidated damages in accordance with any applicable provision of this Contract of up to $25,000 per violation, incident or occurrence shall be imposed for Category 2 events. The following constitute Category 2 events:
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|
20.2.2.1
|
Subject to ASES compliance with its obligations under Article 22 of this Contract, repeated noncompliance by the Contractor with any material obligation that adversely affects the services that the Contractor is required to provide under Article 7 of this Contract;
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20.2.2.2
|
Failure of the Contractor to assume its material duties under this Contract in accordance with the transition timeframes specified herein;
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|
20.2.2.3
|
Failure of the Contractor to terminate a Provider that imposes Co-Payments or other cost-sharing on Enrollees that are in excess of the fees permitted by ASES, as listed on Attachment 8 (ASES will deduct the amount of the overcharge and return it to the affected Enrollees);
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20.2.2.4
|
Failure of the Contractor to address Enrollees’ Complaints, Appeals, and Grievances, and Provider disputes, within the timeframes specified in this Contract;
|
|
20.2.2.5
|
Failure of the Contractor to comply with the confidentiality provisions in accordance with 45 CFR 160 and 164; and
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|
20.2.2.6
|
Violation of the Contractor to comply with a subcontracting requirement in the Contract.
|
|
20.2.3
|
Category 3 -
Liquidated damages in accordance with any applicable provision this Contract of $5,000 per day shall be imposed for Category 3 events. The following constitute Category 3 events:
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|
20.2.3.1
|
Failure to submit required Reports in the timeframes prescribed in Article 18;
|
|
20.2.3.2
|
Submission of incorrect or deficient Deliverables or Reports in accordance with Article 18 of this Contract;
|
|
20.2.3.3
|
Failure to comply with the Claims processing standards as follows:
|
|
20.2.3.3.1
|
Failure to process and finalize to a paid or denied status ninety-five percent (95%) of all Clean Claims within thirty (30) Calendar Days of receipt;
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|
20.2.3.3.2
|
Failure to process and finalize to a paid or denied status one hundred percent (100%) of all Clean Claims within fifty (50) Calendar Days of receipt; and
|
|
20.2.3.3.3
|
Failure to process Unclean Claims as specified in Section 16.10.3 of this Contract;
|
|
20.2.3.4
|
Failure to pay Providers interest at the rate identified in and otherwise in accordance with Section 16.10.2 of this Contract when a Clean Claim is not adjudicated within the claims processing deadlines;
|
|
20.2.3.5
|
Failure to comply with the quarterly submission of EPSDT reports to ASES;
|
|
20.2.3.6
|
Failure to notify PCPs of the Gaps in Care analysis in accordance with the EPSDT guidelines specified in Section 7.9 of this Contract;
|
|
20.2.3.7
|
Failure to provide the Claims Payment Disbursement Illustration and Actuarial Report information required in Section 22.4.1.2 of this Contract;
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|
20.2.3.8
|
Failure to seek, collect and/or report Third Party Liability information as provided in Section 23.4 of this Contract; and
|
|
20.2.3.9
|
Failure of Contractor to issue written notice to Enrollees upon Provider’s termination of a Provider as described in Section 10.4.3 of this Contract.
|
|
20.2.4
|
Category 4 -
Liquidated damages as specified below shall be imposed for Category 4 events. The following constitute Category 4 events:
|
|
20.2.4.1
|
Failure to implement the business continuity-disaster recovery (BC-DR) plan as follows:
|
|
20.2.4.1.1
|
Implementation of the BC-DR plan exceeds the proposed time by two (2) or less Calendar Days: five thousand dollars ($5,000) per day up to day 2;
|
|
20.2.4.1.2
|
Implementation of the BC-DR plan exceeds the proposed time by more than (2) and up to five (5) Calendar Days: ten thousand dollars ($10,000) per each day beginning with Day 3 and up to Day 5;
|
|
20.2.4.1.3
|
Implementation of the BC-DR plan exceeds the proposed time by more than five (5) and up to ten (10) Calendar Days, twenty-five thousand dollars ($25,000) per day beginning with Day 6 and up to Day 10;
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|
20.2.4.1.4
|
Implementation of the BC-DR plan exceeds the proposed time by more than ten (10) Calendar Days: fifty thousand dollars ($50,000) per each day beginning with Day 11;
|
|
20.2.4.2
|
Unscheduled System Unavailability in violation of Article 17, in ASES’s discretion, two hundred fifty dollars ($250) for each thirty (30) minutes or portions thereof;
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|
20.2.4.3
|
Failure to make available to ASES or its Agent, valid extracts of Encounter Information for a specific month within fifteen (15) Calendar Days of the close of the month: five hundred dollars ($500) per day. After thirty (30) Calendar Days of the close of the month: two thousand dollars ($2,000) per day;
|
|
20.2.4.4
|
Failure to correct a system problem not resulting in System Unavailability within the allowed timeframe, where failure to complete was not due to the action or inaction on the part of ASES as documented in writing by the Contractor:
|
|
20.2.4.4.1
|
One (1) to fifteen (15) Calendar Days late: two hundred and fifty dollars ($250) per Calendar Day for Days 1 through 15;
|
|
20.2.4.4.2
|
Sixteen (16) to thirty (30) Calendar Days late: five hundred dollars ($500) per Calendar Day for Days 16 through 30; and
|
|
20.2.4.4.3
|
More than thirty (30) Calendar Days late: one thousand dollars ($1,000) per Calendar Day for Days 31 and beyond; and
|
|
20.2.4.5
|
Failure to meet the Tele MI Salud performance standards:
|
|
20.2.4.5.1
|
$1,000 for each percentage point that is below the target answer rate of eighty percent (80%) in thirty (30) seconds;
|
|
20.2.4.5.2
|
$1,000 for each percentage point that is above the target of a three percent (3%) Blocked Call rate; and
|
|
20.2.4.5.3
|
$1,000 for each percentage point that is above the target of a five percent (5%) Abandoned Call rate.
|
20.3
|
Other Remedies
|
|
20.3.1
|
Subject to Article 35 of this Contract, in lieu of imposing a remedy allowed under this Article 20, ASES may terminate this Contract, without any liability whatsoever (but subject to making any payments due under this Contract through any such date of termination), if the terms of a Corrective Action Plan implemented pursuant to this Article 20 to address a failure specified in Category 1 or Category 2 of this Article 20 are not implemented to ASES’s reasonable satisfaction or if such failure continues or is not corrected, to ASES’s sole reasonable satisfaction.
|
|
20.3.2
|
In the event of noncompliance by the Contractor with Article 18 or Sections 22.3.2 or 22.3.3 of this Contract, ASES shall have the right to Withhold, with respect to Article 18, a sum not to exceed ten percent (10%) - and with respect to Sections 22.3.2 or 22.3.3 of this Contract, a sum not to exceed thirty percent (30%)—of the Administrative Fee for the following month and for continuous consecutive months thereafter until such noncompliance is cured and corrected, in lieu of imposing any liquidated damages, penalties or sanctions against the Contractor hereunder. ASES shall release the Withhold of the Administrative Fee to the Contractor within two (2) Business Days after the corresponding event of noncompliance is cured to ASES’s sole but reasonable satisfaction.
|
20.4
|
Notice of Administrative Inquiry regarding Liquidated Damages and/or Other Article 20 Remedies
|
|
20.4.1
|
Prior to the imposition of any remedies under this Article 20, ASES shall issue a notice of administrative inquiry to be delivered personally to the Contractor or through the United States Postal Service Certified Mail that will inform the Contractor about ASES’s compliance, monitoring and auditing activities regarding potential non-compliance as described in this Article 20. This notice of administrative inquiry shall include the following:
|
|
20.4.1.1
|
A brief description of the facts;
|
|
20.4.1.2
|
Applicable Puerto Rico and federal laws and regulations, or Contract provisions;
|
|
20.4.1.3
|
The Contractor’s potential non-compliance with Puerto Rico and federal laws and regulations as referenced in the Contract;
|
|
20.4.1.4
|
The Contractor’s potential breach of applicable Contract provisions and event categories that could result in remedies or liquidated damages pursuant to this Article 20;
|
|
20.4.1.5
|
ASES’s authority to determine and seek liquidated damages or other remedies against the Contractor under this Article 20;
|
|
20.4.1.6
|
The amount of Contractor’s potential exposure to liquidated damages, or other Article 20 remedies, and how they were computed; and
|
|
20.4.1.7
|
A statement describing the Contractor’s right to submit a Corrective Action Plan within thirty (30) days of receipt of the notice of administrative inquiry under this Article 20.
|
|
20.4.2
|
The Contractor shall have the right to submit a Corrective Action Plan within thirty (30) days of receipt of the notice of administrative inquiry issued pursuant to this Article 20. If the Contractor submits a Corrective Action Plan to ASES on a timely basis, ASES shall not impose damages or other remedies under this Article 20 with respect to the facts described in its notice of administrative inquiry.
|
|
20.4.3
|
A notice of administrative inquiry shall not constitute ASES’s final or partial determination of liquidated damages; thus, any administrative inquiries are not subject to administrative review under Section 20.6; and would be construed to be premature rendering any administrative examiner without jurisdiction to review the matter.
|
|
20.4.4
|
If the Contractor fails to comply with any material provision under a Corrective Action Plan submitted to ASES pursuant to Section 20.7.2 above, ASES may, in accordance with Section 20.5, impose:
|
|
20.4.4.1
|
A daily amount of $5,000 in liquidated damages, up to a maximum of $100,000, for the Contractor’s failure to comply with any material provision part or condition of the Corrective Action Plan; and/or
|
|
20.4.4.2
|
The applicable Article 20 remedy for any or all behavior that resulted in the submission of Corrective Action Plan pursuant to Section 20.4.2 above.
|
20.5
|
Notice of Imposition of Liquidated Damages and/or Other Article 20 Remedies
|
|
20.5.1
|
Prior to the imposition of liquidated damages and/or any other remedies under this Article 20, ASES will issue a notification to the Contractor to be delivered personally or through the United States of America Postal Service Certified Mail that includes the following:
|
|
20.5.1.1
|
A brief description of the facts;
|
|
20.5.1.2
|
Applicable Puerto Rico and federal laws and regulations, or Contract provision;
|
|
20.5.1.3
|
ASES’s determination to assess and impose liquidated damages or any other Article 20 remedy;
|
|
20.5.1.4
|
Liquidated damages and/or any other Article 20 remedy imposed and their effective date;
|
|
20.5.1.5
|
Methodology for the determination and calculation of liquidated damages and/or any other Article 20 remedy; and
|
|
20.5.1.6
|
In ASES’s discretion, a statement describing the Contractor’s option to submit a Corrective Action Plan within thirty (30) days of receipt of a notice of liquidated damages or other remedies pursuant to this Article 20. If the Contractor submits a Corrective Action Plan under this section, ASES may only recover 10% of the liquidated damages imposed under such notice of liquidated damages. Alternatively, the Contractor may seek administrative review of the imposition of remedies pursuant to Section 20.7.
|
20.6
|
Administrative Review
|
|
20.6.1
|
Contractor has the right to seek administrative review of the imposition of liquidated damages and/or any other remedy under this Article 20, pursuant to the following procedure:
|
|
20.6.2
|
The Contractor has the right within thirty (30) days following the receipt of the notice of liquidated damages and/or any other remedy under this Article 20 to seek administrative review in writing of ASES’s determination and any such remedies, pursuant to Act 72, Act No. 170 of August 12, 1988, as amended, and any other applicable law or regulation.
|
|
20.6.3
|
As part of the administrative review, the Parties shall cooperate with the examining officer, and follow all applicable procedures for the administrative review.
|
|
20.6.4
|
Upon the completion of the administrative review, the examining officer may recommend to:
|
|
20.6.4.1
|
Confirm the liquidated damages and/or any other remedy;
|
|
20.6.4.2
|
Modify or amend the liquidated damages and/or any other remedy; or
|
|
20.6.4.3
|
Eliminate the imposed liquidated damages and/or any other remedy.
|
|
20.6.5
|
In addition to the actions described under Section 20.6.4, the examining officer may recommend the institution of a Corrective Action Plan with respect to Contractor’s alleged noncompliance described in ASES’s notice of liquidated damages.
|
20.7
|
Judicial Review
|
ARTICLE 21
|
TERM OF CONTRACT
|
21.1
|
Subject to and upon the terms and conditions herein this Contract shall continue in full force and effect for a period of one year commencing on July 1, 2013 (the “Effective Date) and shall terminate on June 30, 2014 (the “Termination Date”). The foregoing notwithstanding, ASES reserves the right to amend or partially terminate, with prior written notice of ninety (90) Calendar Days, the Contract at any time to implement a demonstrative plan to incorporate the new public health policies and/or strategies of the Government of the Commonwealth of Puerto Rico.
|
21.2
|
Except as provided under section 61, hereunder the term of this contract (“Contract Term”) shall begin at 12:01 a.m., Puerto Rico Time, on July 1, 2013 (also referred to as the “Effective Date of the Contract”) and shall continue until June 30, 2014.
|
21.3
|
The provision of Benefits under this Contract shall begin on the Effective Date of the Contract.
|
21.4
|
The Administrative Fee shall be the same during the Contract Term, unless otherwise agreed to by the Parties in writing. In the event of an amendment or partial termination pursuant to Section 21.1 that results in a significant reduction of covered lives under the Contract, ASES will consider, based upon the needs of the Government of the Commonwealth of Puerto Rico and ASES, evaluating a renegotation of the Administrative Fee with the Contractor.
|
21.5
|
The Contract shall be terminated absolutely at the close of the Contract Term.
|
ARTICLE 22
|
PAYMENT FOR SERVICES
|
22.1
|
General Provisions
|
|
22.1.1
|
ASES’s obligations under this Contract to make Claims Payments and Administrative Fee payments to the Contractor shall commence on the Effective Date of the Contract.
|
|
22.1.2
|
The Parties acknowledge and agree that any change in the scope or extent of the services to be performed by the Contractor hereunder that materially affects the basis upon which the Administrative Fee was originally calculated will be grounds for recalculation of the Administrative Fee paid hereunder.
|
|
22.1.3
|
[
Intentionally left blank
].
|
|
22.1.4
|
ASES acknowledges that the Claims Payments agreed to under the terms of this Contract in addition to any applicable cost-sharing as provided in Attachment 8 may not constitute full payment for Covered Services and Benefits under MI Salud. The Contractor will have no responsibility for payment for Covered Services and Benefits in excess of the Claims Payments unless the Contractor has obtained prior written approval, in the form of a Contract amendment, authorizing an increase in the total payment and the payments for Covered Services are increased by an amount sufficient to cover any such increase by an amount which is actuarially sound, as certified by ASES actuaries.
|
|
22.1.5
|
The Contractor shall maintain all the utilization and financial data related to this Contract duly segregated from its commercial and Platino business accounting system including, but not limited to, the general ledger. In addition, the Contractor shall maintain separate utilization and financial data for each Service Region covered under this Contract.
|
|
22.1.6
|
[
Intentionally left blank
].
|
|
22.1.7
|
Fee-for-service amounts paid by the Contractor for Claims, or Capitation payments made by the Contractor derived or otherwise based on Encounter Data submitted by Providers, resulting from services determined not to be Medically Necessary by the Contractor, will not be considered in the MI Salud Program experience for any purposes or for the incentive plans contemplated under this Contract.
|
22.2
|
Administrative Fee
|
|
22.2.1
|
The Administrative Fee shall be calculated by multiplying the actual number of Enrollees as of the last day of the month preceding the month in which payment is made by the Per Member Per Month Administrative Fee agreed to between the Contractor and ASES for each Service Region covered by this Contract. The Per Member Per Month Administrative Fee for each Service Region is specified in Attachment 11.
|
|
22.2.1.1
|
The Administrative Fee shall be due to the Contractor on the last day of the month.
|
|
22.2.1.2
|
The Administrative Fee payment will be done through Automated Clearinghouse system (ACH). On or befo
r
e to the Effective Date, the Contractor shall execute any and all documents required to effectuate the payments of the Administrative Fee by ACH, as provided in Attachment 19.
|
|
22.2.1.3
|
The Contractor shall electronically transfer to ASES all the adjudicated claims received from the Providers prior to the payment. Electronic transfer of Claims must be processed in adherence to information exchange and data management requirements specified by ASES.
|
|
22.2.2
|
The Per Member Per Month Administrative Fee shall only be paid for Enrollees for whom ASES has received adequate notification of Enrollment from the Contractor as of the date specified by ASES, under Section 5.2.3 of this Contract; provided, however, that the Contractor shall receive the applicable fee once it cures, to ASES’s reasonable satisfaction, any deficiency in the notification of Enrollment.
|
|
22.2.3
|
The Per Member Per Month Administrative Fee for Enrollees not enrolled in MI Salud for the entire month shall be determined on a pro rata basis by the following calculation: (i) the Per Member Per Month Administrative Fee shall be divided by the number of days in the month, (ii) such amount shall be multiplied by the number of days in the month the Enrollee was enrolled in MI Salud, including the Effective Date of Enrollment and the period referred to in Section 4.4.1.2 of this Contract.
|
|
22.2.4
|
Any Administrative Fee invoice to be submitted by the Contractor shall be certified as provided in this Contract and any Federal requirement. The certification must attest, based on best knowledge, information, and belief, as to the accuracy, completeness and truthfulness of the enrollment data, encounter data, and any other financial data as ASES may reasonably request under the terms of this Contract. The monthly Administrative Fee invoice that the Contractor must submit to ASES shall include the following certification:
|
|
22.2.5
|
[
Intentionally left blank
].
|
|
22.2.6
|
If ASES makes payment in excess of the Administrative Fee or Claims Payment, ASES may, upon five (5) Business Days prior written notice to the Contractor, Withhold any future payment of the Administrative Fee or Claims Payment, as applicable, to offset any such excess payment.
|
|
22.2.7
|
Administrative expenses to be included in determining the experience of the MI Salud Program are those related to this Contract in accordance with Section 23.1.8 of this Contract. Separate allocations of expenses from any other of the Contractor’s business or insurance plans other than expenses under this Contract related to the MI Salud Program, from the Contractor’s subsidiaries or affiliated companies, from the Contractor’s parent company, or from other entities will not be reflected or commingled with the financial data of the MI Salud Program. Any cost-shifting, financial consolidation or the implementation of other combined financial measures is expressly forbidden.
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22.2.8
|
The Contractor is solely responsible, at its cost and expense, for its web site maintenance, update, and to be in full compliance with all regulations applicable to cyber security.
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22.3
|
Claims Payment
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22.3.1
|
The Claims Payment Report shall be certified as provided in this Contract and any Federal requirement. The certification must attest, based on best knowledge, information, and belief, as to the accuracy, completeness and truthfulness of the enrollment data, encounter data, and any other data required in this Contract.
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22.3.2
|
After receipt of the Claims Payment Report, ASES shall have five (5) Business Days to review the Claims Payment Report and transfer funds into a zero-balance account. To the extent ASES determines that a request for payment of a Claim is unwarranted under the terms of this Contract, ASES shall provide notice to the Contractor of such determination and the corresponding explanation before deducting any such amount(s) from the total amount requested in the Claims Payment Report. The Contractor shall have two (2) Business Days to remit payment to Providers after such payment by ASES.
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22.3.3
|
After receipt of the Pharmacy Claims Payment Report, ASES shall have five (5) Business Days to review the Pharmacy Claims Payment Report and transfer funds into a zero-balance account. In compliance with Section 10.5.8.4 of this Contract after such payment by ASES, the Contractor shall have two (2) Business Days to remit payment into the zero-balance account for the PBM after such payment by ASES.
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22.3.4
|
ASES shall provide written instructions to the Contractor on or before the Implementation Date with respect to the management and operation of all zero balance accounts to be established under this Contract.
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22.4
|
Claims Incurred But Not Reported
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22.4.1
|
As part of its Administrative Services and in accordance with the Insurance Code of Puerto Rico, the Contractor shall perform, on a monthly basis, an actuarially sound process to estimate and track potential liability associated with Claims incurred but not reported (“IBNR”) for each Service Region and for each PMG. In addition, as part of its Administrative Services, the Contractor shall conduct annual reviews to its IBNR methodology and make adjustments as necessary or otherwise as reasonably required by ASES.
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22.4.1.1
|
IBNR Claims at the Contractor
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22.4.1.1.1
|
Every thirty (30) Calendar Days, the Contractor shall submit an estimated amount of Claims incurred but not reported (“IBNR”).
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22.4.1.2
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IBNR Claims at the PMG
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22.4.1.2.1
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ASES shall establish a reserve fund for IBNR for Capitation payments to PMGs based on actuarial estimates to be provided by the Contractor. If such reserve fund were to exceed twenty percent (20%) of Per Member Per Month Capitation payments to PMGs for the first Fiscal Year of the Contract (i.e., the period from the Effective Date of the Contract through June 30, 2012); or ten percent (10%) of Per Member Per Month Capitation payments to PMGs for the second Fiscal Year (i.e., the period from July 1, 2012 to June 30, 2013), the Contractor shall inform ASES so that ASES may determine, in its discretion, any change in the reserve fund under this section 22.4.1.2.
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22.4.1.2.2
|
The reserve shall be reconciled and adjusted every ninety (90) Calendar Days. The Contractor shall submit quarterly reconciliation reports to ASES. ASES shall have five (5) Business Days to review the IBNR reconciliation reports and, if necessary, any excess will be liquidated in the following twenty five (25) Business Days. Once the PMG has the reserve necessary as determined by the Contractor, the monthly retention may not exceed three percent (3%) of Per Member Per Month Capitation payments to PMGs; provided, that if at any time the reserve falls below the amount determined as adequate by the Contractor’s actuaries, the Contractor shall inform ASES so that ASES may determine, in its discretion, any change in the retention amount to ensure the adequacy of the reserve fund. Any increase must be justified in information from the PMG file.
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22.4.1.2.3
|
The Contractor shall continue to submit quarterly IBNR reconciliation reports to ASES until three hundred and sixty-five (365) Calendar Days after the end of the Contract Term. Any remainder of the IBNR funds shall be returned to the PMGs in an unextendable period of sixty (60) Calendar Days from the date that ASES approves in writing the Contractor’s final quarterly reconciliation report.
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22.5
|
Contractor Objections to Payment
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22.5.1
|
If the Contractor wishes to contest the amount of payments (including but not limited to the Administrative Fee) made by ASES in accordance with the terms outlined in this Article for services provided under the terms of this Contract, the Contractor shall submit to ASES all relevant documentation supporting the Contractor’s objection no later than ninety (90) Calendar Days after payment is made. Once this term has ended, the Contralor forfeits its rights to object payments made by ASES hereunder.
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22.5.2
|
After the Contractor’s submission of all relevant information, the Contractor and ASES will meet to discuss any objections to payment and the relevant data and information. If after discussing the matter and analyzing all relevant data it is subsequently determined that an error in payment was made, the Contractor and ASES will develop a plan to remedy the situation, which would include a timeframe for resolution agreed to by both Parties, within a time period mutually agreed upon by both Parties.
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22.6
|
Retention Fund for Quality Incentive Program
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22.7
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Financial Performance Incentive
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22.11.1
|
A financial performance incentive has been agreed to between ASES and the Contractor. If the member-weighted average of the cost of actual Claims incurred per member per month for all Service Regions is more than one and a half percent (1.5%) below the member-weighted average of ASES’s projected Claims cost per member per month for all Service Regions, excluding the Virtual Region (the “Threshold Amount”) as per Attachment 10 of this Contract, the Contractor shall be entitled to fifty percent of the difference between the aggregate Threshold Amount and the actual incurred Claims for such regions. The calculation methodology for the Claims cost is included in Attachment 10A to this Contract.
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22.11.2
|
Calculation of the actual Claims incurred will be made on June 30, 2015 (after the end of the Runoff Period), following a reconciliation process to be agreed upon by the Parties. No later than July 31, 2015, the agreed amount of the Contractor’s share of the savings below the Threshold Amount, if any, will be paid to the Contractor.
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ARTICLE 23
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FINANCIAL MANAGEMENT
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23.1 General Provisions
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23.1.1
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Subject to ASES timely payment of all Claims Payment for each Service Region under the terms of this Contract, the Contractor shall be responsible for the sound financial management of the MI Salud Program.
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23.1.2
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The Contractor shall notify ASES of any loans or other special financial arrangements made between the Contractor and any PMG or other Network Provider. Any such loans shall strictly conform to the legal requirements of federal and Puerto Rico anti-fraud and anti-kickback laws and regulations.
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23.1.3
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The Contractor shall provide ASES with copies of its audited financial statements following Generally Accepted Accounting Principles (“GAAP”) in the United States, at its own cost and charge, for the duration of the Contract, and as of the end of each the Contractor’s fiscal year during the Contract Term, regarding the financial operations related to the MI Salud Program. The statements shall provide (1) a separate accounting of activities relating to each Service Region, and (2) a consolidated section accounting for all MI Salud Program activities. These reports shall be submitted to ASES no later than ninety (90) days after the close of each Fiscal Year during the term of this Contract.
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23.1.4
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The Contractor shall provide to ASES a copy of its Annual Report to the Office of the Insurance Commissioner, as applicable, in the format agreed upon by the National Association of Insurance Commissioners (NAIC), for the year ended on December 31, 2010, and subsequently thereafter, if the Contract is renewed, not later than March 31 of each year.
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23.1.5
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The Contractor shall provide to ASES unaudited financial statements for each quarter during the Contract Term, not later thirty (30) Calendar Days after the closing of each quarter. The Contractor shall submit (1) a separate accounting of activities relating to each Service Region, and (2) a consolidated section accounting for all MI Salud Program activities.
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23.1.6
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The Contractor shall provide to ASES a copy of its annual corporate report at the close of the calendar year.
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23.1.7
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The Contractor shall maintain adequate procedures and controls to ensure that any payments pursuant to this Contract are properly made. The Contractor shall submit such proposed procedures and controls to ASES for review and approval according to the timeframe specified in Attachment 12 to this Contract. Any subsequent changes to these procedures and controls must be previously approved in writing by ASES. In establishing and maintaining such procedures, the Contractor will provide for separation of the functions of certification and disbursement.
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23.1.8
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The Contractor acknowledges, and shall incorporate in contracts with Providers, Subcontractors, and other persons engaged by the Contractor in connection with this Contract, that the MI Salud Program is a government-funded program. As such, administrative costs shall be in accordance with cost principles permissible, and with applicable federal and Puerto Rico guidelines, including applicable Office of Management and Budget Circulars, primarily recognizing that: (1) a cost shall be reasonable if it is of the type generally recognized as ordinary and necessary, and if in its nature and amount, and taking into consideration the purpose for which it was disbursed, it does not exceed that which would be incurred by a prudent person in the ordinary course of business under the circumstances prevailing at the time the decision was made to incur the cost; and (2) a cost shall be reasonable if it is allocable to or related to the cost objective that compels cost association.
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23.1.9
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The Contractor shall maintain an accounting system for MI Salud separate from the rest of its commercial activities. This system will only include only MI Salud data. The data contained in any report required to be provided by the Contractor to ASES hereunder will be provided by Service Region unless otherwise agreed to in writing by the Parties.
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23.1.10
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The Contractor shall provide, throughout the Contract Term, any other necessary and related information that is deemed necessary by ASES in order to evaluate the Contractor’s financial capacity and stability.
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23.2
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Solvency and Financial Requirements
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23.2.1
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The Contractor shall establish and maintain adequate net worth, working capital, and financial reserves to carry out its obligations under this Contract.
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23.2.2
|
The Contractor shall comply with the Puerto Rico Insurance Code with respect to insolvency protection.
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23.3
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Reinsurance and Stop Loss
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23.3.1
|
ASES may enter, in its discretion, into a Reinsurance program at any time. The Contractor shall provide any information requested by ASES in a timely manner as may be required for ASES to enter into a Reinsurance program.
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23.3.2
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ASES shall establish a stop-loss limit of ten thousand dollars ($10,000) per Enrollee for Primary Medical Groups. Stop-loss coverage shall comply with the limits specified in 42 CFR 422.208(f). The limit shall be activated when the expense of providing Covered Services to an Enrollee, including all outpatient and inpatient expenses, reaches this sum. The Contractor shall have mechanisms in place to identify the stop loss once it is reached for an Enrollee, and shall establish monthly reports to inform ASES and the PMGs of Enrollees who have reached the stop-loss limit. ASES shall assume all losses exceeding the limit.
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23.3.3
|
The stop-loss responsibility shall not be transferred to a PMG unless the PMG and the Contractor expressly agree to the PMG’s assuming this risk and the associated risk distribution arrangement has been previously approved in writing by ASES.
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23.4
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Third Party Liability and Cost Avoidance
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23.4.1
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General Provisions
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23.4.1.1
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The MI Salud program shall be the payer of last resort for all Covered Services rendered on behalf of Medicaid and CHIP Enrollees in accordance with federal regulations; ASES intends to enforce this rule with respect to all MI Salud Enrollees. ASES and the Contractor shall agree to develop protocols and procedures for the coordination of benefits in the event any other source of payment or health insurance with respect to the Covered Services.
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23.4.1.2
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The Contractor shall exercise full assignment rights as applicable and shall be responsible for making every reasonable effort to determine the legal liability of Third Parties to pay for services rendered to Enrollees under this Contract and to cost avoid or recover any such liability from the Third Party. “Third Party,” for purposes of this Section, shall mean any person or entity that is or may be liable to pay for the care and services rendered to a MI Salud Enrollee. Examples of a Third Party include an Enrollee’s health insurer, casualty insurer, a managed care organization, and Medicare.
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23.4.1.3
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The Contractor hereby agrees to utilize, and cause its Providers to utilize, available public or private sources of payment for services rendered to Enrollees in the MI Salud Plan for claims cost avoidance purposes, within thirty (30) Calendar Days of becoming aware of such sources. If Third Party Liability (TPL) exists for part or all of the Covered Services provided directly by the Contractor to an Enrollee, the Contractor shall make Reasonable Efforts to recover from TPL sources the value of Covered Services rendered. If TPL exists for part or all of the Covered Services provided to an Enrollee by a Subcontractor or a Provider, and the Third Party will make payment within a reasonable time, the Contractor may pay the Subcontractor or Provider only the amount, if any, by which the Subcontractor’s or Provider’s allowable claim exceeds the amount of TPL.
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23.4.1.4
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The Contractor shall deny payment on a Claim that has been denied by a Third Party payer when the reason for denial is the Provider’s failure to follow prescribed procedures, including, but not limited to, failure to obtain Prior Authorization, failure to file Claims timely, etc.
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23.4.1.5
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The Contractor shall, within five (5) Business Days of issuing a denial of any claim based on TPL, provide TPL data to the Provider.
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23.4.1.6
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The Contractor shall treat funds recovered from Third Parties as offsets to Claims payments. The Contractor shall report all cost avoidance values to ASES in accordance with federal guidelines and as described subsequently in this Section.
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23.4.1.7
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The Contractor shall post all Third Party payments or recoveries to Claim-level detail by Enrollee.
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23.4.1.8
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If the Contractor operates or administers a non-MI Salud health plan, the Contractor shall, to the extent permitted by law, assist ASES with the identification of Enrollees with access to other insurance to coordinate benefits for such Enrollees.
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23.4.1.9
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The Contractor shall audit and review its Providers’ claims, using monthly the reports submitted pursuant to Section 16.7 of this Contract or other pertinent data, to ensure that Providers are not receiving duplicate payment for services billable to third parties, in particular the Medicare program. The Contractor shall report to ASES on a quarterly basis its findings regarding claims, invoices, or duplicate or inappropriate payments. According to the timeframe specified in Attachment 12 to this Contract, the Contractor shall submit to ASES for its review and approval a plan for such routine audits. Any subsequent changes to the plan for routine audits must be previously approved in writing by ASES.
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23.4.1.10
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The Contractor shall make a reasonable effort (in accordance with reasonable industry standards and practices), including through collaboration with Providers, to collect and report Third Party recoveries. Third Party recoveries shall be remitted to ASES promptly upon receipt by the Contractor.
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23.4.1.11
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The Contractor shall comply with the applicable provisions of 42 CFR 433 Subpart D – Third Party Liability and 42 CFR 447.20 Provider Restrictions: State Plan Requirements, or work cooperatively with ASES to assure compliance with the requirements therein, as it relates to the Medicaid and CHIP populations served by the MI Salud Plan and its Third Party Liability and cost avoidance responsibilities.
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23.4.2
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Legal Causes of Action for Damages
. ASES (or another agency of the Commonwealth) will have the sole and exclusive right to pursue and collect payments made by the Contractor when a legal cause of action for damages is instituted on behalf of a MI Salud Enrollee against a Third Party, or when ASES receives notices that legal counsel has been retained by or on behalf of any Enrollee. The Contractor shall cooperate with ASES in all collection efforts, and shall also direct its Providers to cooperate with ASES in these efforts.
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23.4.3
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Estate Recoveries
. ASES (or another agency of the Commonwealth) will have the sole and exclusive right to pursue and recover correctly paid benefits from the estate of a deceased MI Salud Enrollee who was Medicaid Eligible in accordance with federal and Puerto Rico law. Such recoveries will be retained by ASES.
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23.4.4
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Subrogation
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23.4.4.1
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Third Party resources shall include subrogation recoveries. The Contractor shall be required to seek subrogation amounts regardless of the amount believed to be available as required by federal Medicaid guidelines and Puerto Rico law.
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23.4.4.2
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The amount of any subrogation recoveries collected by the Contractor outside of the Claims processing system shall be treated by the Contractor as offsets to medical expenses for the purposes of reporting.
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23.4.4.3
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The Contractor shall conduct diagnosis and trauma code editing to identify potential subrogation claims. This editing should, at minimum, identify claims with a diagnosis of 900.00 through 999.99 (excluding 994.6) or claims submitted with an accident trauma indicator of ‘Y.’
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23.4.5
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Cost Avoidance
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23.4.5.1
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When the Contractor is aware of health or casualty insurance coverage before paying for a Covered Service, the Contractor shall avoid payment by promptly (within fifteen (15) Business Days of receipt) rejecting the Provider’s claim and directing that the Claim be submitted first to the appropriate Third Party.
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23.4.5.2
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Exceptions to the Cost-Avoidance Rule
. In the following situations, the Contractor shall first pay its Providers and then coordinate with the liable Third Party, unless prior approval to take other action is obtained from ASES:
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23.4.5.2.1
|
The coverage is derived from a parent whose obligation to pay support is being enforced by a government agency.
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23.4.5.2.2
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The claim is for Maternal and Prenatal Services to a pregnant woman or for EPSDT services that are covered by the Medicaid program.
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23.4.5.2.3
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The claim is for labor, delivery, and post-partum care and does not involve hospital costs associated with an inpatient stay.
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23.4.5.2.4
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The claim is for a child who is in the custody of ADFAN.
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23.4.5.2.5
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The claim involves coverage or services mentioned in this subsection in combination with another service.
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23.4.5.3
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If the Contractor knows that the Third Party will neither pay for nor provide the Covered Service, and the service is Medically Necessary, the Contractor shall neither deny payment for the service nor require a written denial from the Third Party.
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23.4.5.4
|
If the Contractor does not know whether a particular service is covered by the Third Party, and the service is Medically Necessary, the Contractor shall promptly (within ten (10) Business Days of receipt of the Claim) contact the Third Party and determine whether or not such service is covered rather than requiring the Enrollee to do so. Further, the Contractor shall require the Provider to bill the Third Party if coverage is available.
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23.4.6
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Sharing of TPL Information by ASES
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23.4.6.1
|
By the fifth (5
th
) Calendar Day after the close of the month during which ASES learns of such information, ASES will provide the Contractor with a list of all known health insurance information on Enrollees for the purpose of updating the Contractor’s files.
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23.4.6.2
|
Additionally, by the fifteenth (15
th
) Calendar Day after the close of the calendar quarter, ASES will provide to the Contractor a copy of a document containing all of the health insurers licensed by the Commonwealth as of the close of the previous quarter, and any other related information that is needed in order to file TPL claims.
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23.4.7
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Sharing of TPL Information by the Contractor
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23.4.7.1
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The Contractor shall submit a monthly report to ASES (following ASES file content, format and transmission specifications) by the fifth (5
th
) Calendar Day after the close of the month during which the Contractor learns that an Enrollee has new health insurance coverage, or casualty insurance coverage, or of any change in an Enrollee’s health insurance coverage. The Contractor shall impose a corresponding requirement on its Providers to notify the Contractor of any newly discovered coverage.
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23.4.7.2
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When the Contractor becomes aware that an Enrollee has retained counsel, who either may institute or has instituted a legal cause of action for damages against a Third Party, the Contractor shall notify ASES in writing, including the Enrollee’s name and MI Salud Enrollee Identification number, the date of the accident / incident, the nature of the injury, the name and address of Enrollee’s legal representative, copies of the pleadings, and any other documents related to the action in the Contractor’s possession or control. This shall include, but not be limited to, the name of the Provider, the Enrollee’s diagnosis, the Covered Service provided to the Enrollee, and the amount paid to the Provider for each service.
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23.4.7.3
|
The Contractor shall notify ASES within thirty (30) Calendar Days of the date it becomes aware of the death of one of its Medicaid Eligible Enrollees age fifty-five (55) or older, giving the Enrollee’s full name, Social Security number, and date of death. ASES will then determine whether it can recover correctly paid Medicaid benefits from the Enrollee’s estate.
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23.4.7.4
|
The Contractor agrees to share with ASES instances of Enrollee non-cooperation with the Contractor’s and with Network Providers’ efforts to determine sources of Third Party Liability.
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23.4.8
|
Historic cost avoidance due to the existence of liable Third Parties is embedded in the cost of health services delivery and is reflected in the rates upon which ASES will base Claims Payments to the Contractor. The Claims Payment does not include any reductions due to tort recoveries.
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23.5
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MI Salud as Secondary Payer to Medicare
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23.5.1
|
In general, as provided in Section 7.12 of this Contract, save for services offered by Medicare Platino plans which operate independently of this Contract, MI Salud does not duplicate coverage provided by Medicare to Dual Eligible Beneficiaries and the Contractor shall not be a secondary payer for services for which Medicare is liable.
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23.5.1.1
|
However, in a situation in which a Covered Service is covered in whole or part by both Medicare and MI Salud (for example, hospitalization services for a Dual Eligible Beneficiary who is enrolled in Medicare Part A only and whose hospitalization costs exceed the Medicare limit, per Section 7.12.1.1.1 of this Contract), the Contractor shall determine liability as a secondary payer as follows:
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23.5.1.1.1
|
If the total amount of Medicare’s established liability for the services (Medicare paid amount) is equal to or greater than the negotiated contract rate between the Contractor and the Provider for the services, minus any MI Salud cost-sharing requirements, then the Provider is not entitled to, and the Contractor shall not pay, any additional amounts for the services.
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23.5.1.1.2
|
If the total amount of Medicare’s established liability (Medicare paid amount) is less than the negotiated contract rate between the Contractor and the Provider for the services, minus any MI Salud cost-sharing requirements, the Provider is entitled to, and the Contractor shall pay, the
lesser
of:
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23.5.1.1.2.1
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The Medicaid cost-sharing (deductibles and coinsurance) payment amount for which the Dual Eligible Beneficiary is responsible under Medicare, and
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23.5.1.1.2.2
|
An amount which represents the difference between (1) the negotiated contract rate between the Contractor and the Provider for the service minus any MI Salud cost-sharing requirements, and (2) the established Medicare liability for the services.
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23.5.2
|
Enrollment Exclusions and Contractor Liability for the Cost of Care.
Any Dual Eligible Beneficiary who is already enrolled in a Medicare
Platino Plan may not be enrolled by the Contractor.
However, if the Contractor operates its own Medicare Platino Plan, the Contractor may enroll a Dual Eligible Beneficiary in the Platino Plan, which furnishes MI Salud benefits, per separate contract with ASES.
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23.5.3
|
Protections for Medicaid Enrollees
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23.5.3.1
|
The Contractor shall neither impose, nor allow Network Providers to impose, any cost-sharing charges of any kind upon Medicaid Eligible Persons enrolled in MI Salud, other than as authorized in this Contract.
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23.5.3.2
|
Unless otherwise permitted by federal or Puerto Rico law, Covered Services may not be denied to a Medicaid Enrollee because of a Third Party’s potential liability to pay for the services, and the Contractor shall ensure that its cost avoidance efforts do not prevent Enrollees from receiving Medically Necessary services.
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23.6
|
[Intentionally left blank].
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23.7
|
Reporting Requirements
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23.7.1
|
The Contractor shall submit to ASES all of the reports as indicated in Section 18.2 of this Contract.
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23.7.2
|
Failure to submit the reports within the established timeframes, or failure to submit complete, accurate reports, may result in the imposition of liquidated damages pursuant to Article 19 of this Contract or Withhold of the Administrative Fee as outlined in Section 19.6.3 of this Contract.
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23.7.3
|
The Contractor, at its sole expense, shall submit by May 15 (or a later date if approved by ASES) of each year a “Report on Controls Placed in Operation and Tests of Operating Effectiveness,” meeting all standards and requirements of the AICPA’s SAS 70, for the Contractor’s operations performed for ASES under the MI Salud Contract.
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23.7.3.1
|
The audit shall be conducted by an independent auditing firm, which has prior SAS 70 audit experience. The auditor must meet all AICPA standards for independence. The selection of, and contract with the independent auditor shall be subject to the prior written approval of ASES. ASES reserves the right to, at the Contractor’s expense, designate other auditors or reviewers to examine the Contractor’s operations and records for monitoring and/or stewardship purposes.
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23.7.3.2
|
The independent auditing firm shall simultaneously deliver identical reports of its findings and recommendations to the Contractor and ASES within forty-five (45) Calendar Days after the close of each review period. The audit shall be conducted and the report shall be prepared in accordance with generally accepted auditing standards for such audits as defined in the publications of the AICPA, entitled “Statements on Auditing Standards” (SAS). In particular, both the “Statements on Auditing Standards Number 70-Reports on the Processing of Transactions by Service Organizations” and the AICPA Audit Guide, “Audit Guide of Service-Center-Produced Records” are to be used.
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23.7.3.3
|
The Contractor shall respond to the audit findings and recommendations within thirty (30) Calendar Days of receipt of the audit and shall submit an acceptable proposed corrective action to ASES. The Contractor shall implement the Corrective Action Plan within forty (40) Calendar Days of its approval by ASES.
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23.7.4
|
The Contractor shall submit to ASES a “Disclosure of Information on Annual Business Transactions.” This Report must include:
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|
23.7.4.1
|
Definition of A Party in Interest – As defined in Section 1318(b) of the Public Health Service Act, a party in interest is:
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|
23.7.4.1.1
|
Any director, officer, partner, or employee responsible for management or administration of the Contractor; any person who is directly or indirectly the beneficial owner of more than five percent (5%) of the equity of the Contractor; any person who is the beneficial owner of a mortgage, deed of trust, note, or other interest secured by, and valuing more than five percent (5%) of the Contractor; or, in the case of a Contractor organized as a nonprofit corporation, an incorporator or Enrollee of such corporation under applicable State corporation law;
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23.7.4.1.2
|
Any organization in which a person described in Section 23.7.4.1.1 above is director, officer or partner; has directly or indirectly a beneficial interest of more than five percent (5%) of the equity of the Contractor; or has a mortgage, deed of trust, note, or other interest valuing more than five percent (5%) of the assets of the Contractor;
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23.7.4.1.3
|
Any person directly or indirectly controlling, controlled by, or under common control with the Contractor; or
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|
23.7.4.1.4
|
Any spouse, child, or parent of an individual described in Sections 23.7.4.1.1-23.7.4.1.3 of this Contract.
|
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23.7.4.2
|
Types of Transactions Which Must Be Disclosed. Business transactions which must be disclosed include:
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|
23.7.4.2.1
|
Any sale, exchange or lease of any property between the Contractor and a party in interest;
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|
23.7.4.2.2
|
Any lending of money or other extension of credit between the Contractor and a party in interest; and
|
|
23.7.4.2.3
|
Any furnishing for consideration of goods, services (including management services) or facilities between the Contractor and the party in interest. This does not include salaries paid to employees for services provided in the normal course of their employment.
|
|
23.7.4.3
|
The information which must be disclosed in the transactions listed in this Section 23.7.4 between the Contractor and a party of interest includes:
|
|
23.7.4.3.1
|
The name of the party in interest for each transaction;
|
|
23.7.4.3.2
|
A description of each transaction and the quantity or units involved;
|
|
23.7.4.3.3
|
The accrued dollar value of each transaction during the Fiscal Year; and
|
|
23.7.4.3.4
|
Justification of the reasonableness of each transaction.
|
ARTICLE 24
|
PAYMENT OF TAXES
|
24.1
|
The Contractor certifies and guarantees that at the time of execution of this Contract:
|
|
24.1.1
|
It is a corporation duly authorized to conduct business in Puerto Rico and has filed income tax returns for the previous five (5) years;
|
|
24.1.2
|
It complied with and paid unemployment insurance tax, disability insurance tax (Law 139), social security for drivers (“seguro social choferil”), if applicable;
|
|
24.1.3
|
It filed any required corporation reports with the State Department for the five (5) previous years; and
|
|
24.1.4
|
It does not
owe any kind of taxes to the Commonwealth of Puerto Rico, its instrumentalities, dependencies, corporations or municipalities.
|
24.2
|
The Contractor will forthwith pay all taxes lawfully imposed upon it with respect to this Contract or any product delivered in accordance herewith. ASES makes no representation whatsoever as to the liability or exemption from liability of Contractor to any tax imposed by any governmental entity.
|
24.3
|
Notwithstanding the above, if, as a result of the enactment of any state, local or municipal legal provision, administrative regulation or government directive, Contractor is burdened with a requirement to pay a fee, tax, imposition, levy, or duty with regards to any of the proceeds of this Agreement, including but not limited to the imposition of any fees pertaining to the existence of any government contracts, or any added value tax (IVU, for its Spanish acronym), the parties will renegotiate, in good faith, an adjustment to the Administrative Fee.
|
ARTICLE 25
|
RELATIONSHIP OF PARTIES
|
25.1
|
Neither Party is an agent, employee, or servant of the other. It is expressly agreed that the Contractor and any Subcontractors and agents, officers, and employees of the Contractor or any Subcontractor in the performance of this Contract shall act as independent contractors and not as officers or employees of ASES. The Parties acknowledge, and agree, that the Contractor, its agent, employees, and servants shall in no way hold themselves out as Agent, employees, or servants of ASES. It is further expressly agreed that this Contract shall not be construed as a partnership or joint venture between the Contractor or any Subcontractor and ASES.
|
ARTICLE 26
|
INSPECTION OF WORK
|
26.1
|
ASES, the Puerto Rico Medicaid Program, other agencies of the Commonwealth, the Department of Health and Human Services, the General Accounting Office, the Comptroller General of the United States, the Comptroller General of the Commonwealth, if applicable, or their Authorized Representatives, shall have the right to enter into the premises of the Contractor or all Subcontractors, or such other places where duties under this Contract are being performed for ASES, to inspect, monitor or otherwise evaluate the services or any work performed pursuant to this Contract. All inspections and evaluations of work being performed shall be conducted with reasonable prior notice and during normal business hours. All inspections and evaluations shall be performed in such a manner as will not unduly impact or delay the Contractor’s business operations.
|
ARTICLE 27
|
GOVERNMENT PROPERTY
|
27.1
|
The Contractor agrees that any papers, materials and other documents that are produced or that result, directly or indirectly, from or in connection with the Contractor’s provision of the services under this Contract shall be the property of ASES upon creation of such documents, for whatever use that ASES deems appropriate, and the Contractor further agrees to prepare any and all documents, including the Deliverables listed in Attachment 12 to this Contract, or to take any additional actions that may be necessary in the future to effectuate this provision fully. In particular, if the work product or services include the taking of photographs or videotapes of individuals, the Contractor shall obtain the consent from such individuals authorizing the use by ASES of such photographs, videotapes, and names in conjunction with such use. Contractor shall also obtain necessary releases from such individuals, releasing ASES from any and all claims or demands arising from such use.
|
27.2
|
The Contractor shall be responsible for the proper custody and care of any ASES-owned property furnished for the Contractor’s use in connection with the performance of this Contract. The Contractor will reimburse ASES for its loss or damage, normal wear and tear excepted, while such property is in the Contractor’s custody or use.
|
ARTICLE 28
|
OWNERSHIP AND USE OF DATA AND SOFTWARE
|
28.1
|
Ownership and Use of Data
|
|
28.1.1
|
ASES holds the total ownership of all Information created from Data, documents, and messages (verbal or electronic), reports, or meetings involving or arising out of or in connection with this Contract (the information will be hereinafter referred to as “ASES Data”). The Contractor shall make all ASES Information and or Data
available to ASES, which will also provide such ASES Data to CMS or other pertinent government agencies and authorities upon request. The Contractor is expressly prohibited from sharing or publishing ASES Data without the prior written consent of ASES, except as required by law. .
|
|
28.1.2
|
ASES acknowledges that before executing this Contract and in contemplation of the same, the Contractor has developed and designed certain programs and systems such as standard operating procedures, programs, business plans, policies and procedures, which ASES acknowledges are the exclusive property of the Contractor (the “Contractor Proprietary Information”). Nevertheless, in case of default by the Contractor or termination pursuant to the terms of this Contract, ASES is hereby authorized to use to the extent allowable by any applicable commercial software and hardware licensing that exists at that moment or with which agreement can be reached at that moment with the vendor to modify such licensing to permit its use by ASES, at no cost to ASES, such Contractor properties for a period of one hundred and twenty (120) Calendar Days to effect an orderly transition to any new contractor or service provider for the Service Regions. In any cases where the use of such systems from an operational perspective would also impact other lines of Contractor’s business or where licensing restrictions cannot be remedied, Contractor shall operate such systems on behalf of ASES. Such operation by Contractor on behalf of ASES can occur at ASES’ reasonable discretion under the full supervision of their employees or appointed third party personnel. Under such a scenario, ASES’ access to data will be restricted through the most efficient means possible.
|
|
28.1.3
|
Contractor shall not deny ASES access to ASES’s Data in any case, nor will Contractor retain ASES’s Data or, deny ASES access to ASES
’
s Data, while controversies that exist between ASES and the Contractor are being resolved and finally adjudicated.
|
28.2
|
Responsibility for Information Technology Investments
|
ARTICLE 29
|
CRIMINAL BACKGROUND CHECKS
|
29.1
|
ASES is prohibited by law from entering into contracts with any entity that has been, or whose president, vice president, director, executive director, member of the board of directors or a person performing equivalent functions been convicted of, or entered a guilty plea, in Puerto Rico, the United States of America, or any other jurisdiction, for any crime involving corruption, fraud, embezzlement, or unlawful appropriation of public funds, pursuant to Act 458, as amended, and Act 84 of 2002.
|
29.2
|
Before the Implementation Date of this Contract, and as a condition for the continued effectiveness of the Contract, the Contractor shall provide to ASES a certification that neither the Contractor nor the persons listed in Section 29.1 of this Contract, fall under the prohibition stated in Section 29.1 of this Contract. As an essential and indispensable condition for the execution and delivery of this Contract, the Contractor must deliver concurrently with the execution of the Contract, the sworn statements required to comply with Act 458 of December 29, 2000, as amended. The certification should be included in Attachment 12.
|
29.3
|
ASES may terminate this Contract if ASES determines that the Contractor, or any of the natural persons listed in Section 29.1 of this Contract, falls within the prohibition stated in Section 29.1 of this Contract, or failed to provide an accurate certification as required in Section 29.2 of this Contract. In addition, the Contractor shall terminate a Provider Contract if it learns that a Provider, or any of the natural persons listed in Section 29.1 of this Contract related to the Provider, falls within the prohibition stated in Section 29.1 of this Contract.
|
29.4
|
During the Contract Term, the Contractor shall promptly (within twenty (20) Business Days of the date it receives the information) provide to ASES any material information it obtains regarding any of the claims referred to in Section 29.1 and attributed to the persons listed in Section 29.1.
|
29.5
|
In cases in which none of the events listed in Section 29.1 of this Contract has occurred, but statements or admissions of crimes have been made by or against the Contractor, or one of its shareholders, partners, officers, principals, subsidiaries, or parent companies, ASES shall provide all pertinent information about the matter, within twenty (20) Business Days from the date it receives the information, to the Secretary of Justice of Puerto Rico, who will make the pertinent findings and recommendations concerning the Contract.
|
29.6
|
In addition, as provided in 42 CFR 455.106(c), ASES may refuse to enter into or renew an agreement with any entity if any person who has an ownership or control interest in the entity, or is an agent or managing employee of the entity, has been convicted of a criminal offense related to the person’s involvement in any program established under Medicare, Medicaid, or the Title XX services programs. Before the Implementation Date of this Contract, pursuant to 42 CFR 455.106(a), the Contractor shall disclose to ASES the identity of any person who has an ownership or control interest in the Contractor, or is an agent or managing employee of the such entity who has been convicted of a criminal offense related to the Medicare, Medicaid, or Title XX services programs. The Contractor shall collect the same information on criminal conviction for Providers during the Credentialing process, as provided in Section 9.4.3.21 of this Contract, and shall, immediately upon receipt of such information relating to a Provider, disclose the information to ASES. ASES will notify the HHS Inspector General of any disclosures related to criminal convictions within twenty (20) Business Days from the date that ASES receives the information, as required by 42 CFR 455.106.
|
ARTICLE 30
|
SUBCONTRACTS
|
30.1
|
Use of Subcontractors
|
|
30.1.1
|
The Contractor shall not subcontract or permit anyone other than Contractor personnel to perform any of the work, services, or other performances required of the Contractor under this Contract relating to the Administrative Services associated with the provision of Covered Services and Benefits to Enrollees or assign any of its rights or obligations hereunder, without the prior written consent of ASES. Prior to hiring or entering into an agreement with any Subcontractor, any and all Subcontractors shall be approved by ASES; provided, that such approval shall not be unreasonably withheld, conditioned or delayed; and further provided, that the subcontracts included in Attachment 17 to this Contract are expressly approved by ASES as of the Effective Date of this Contract. ASES reserves the right to inspect all subcontract agreements at any time during the Contract period. Upon request from ASES the Contractor shall provide in writing the names of all proposed or actual Subcontractors. The Contractor is solely accountable for all functions and responsibilities contemplated and required by this Contract, whether the Contractor performs the work directly or through a Subcontractor.
|
|
30.1.2
|
All contracts between the Contractor and Subcontractors must be in writing and must specify the activities and responsibilities delegated to the Subcontractor containing terms and conditions consistent with this Contract. The contracts must also include provisions for revoking delegation or imposing other sanctions if the Subcontractor’s performance is inadequate.
|
|
30.1.3
|
All contracts must ensure that the Contractor evaluates the prospective Subcontractor’s ability to perform the activities to be delegated; monitors the Subcontractor’s performance on an ongoing basis and subjects it to formal review according to a periodic schedule established by ASES and consistent with industry standards or Puerto Rico laws and regulations; and identifies deficiencies or areas for improvement, ensuring that corrective action is taken as appropriate.
|
|
30.1.4
|
The Contractor shall give ASES prompt notice in writing by registered mail or certified mail of any action or suit filed by any Subcontractor and prompt notice of any Claim made against the Contractor by any Subcontractor or vendor that, in the opinion of Contractor, may result in litigation related in any way to this Contract.
|
|
30.1.5
|
All Subcontractors must fulfill the requirements of applicable law, including 42 CFR 438 as appropriate.
|
|
30.1.6
|
All Provider Contracts shall be in compliance with the requirements and provisions as set forth in Section 10.3 of this Contract.
|
|
30.1.7
|
The Contractor shall be held directly accountable and liable for all of the contractual provisions in this Contract regardless of whether the Contractor chooses to subcontract their responsibilities to a third party. No subcontract shall operate to terminate the legal responsibility of the Contractor to assure that all activities carried out by the subcontractor conform to the provisions of the Contract. Subcontracts shall not terminate the legal liability of the Contractor under this Contract.
|
|
30.1.8
|
Notwithstanding Section 30.2.1 of this Contract, ASES agrees that the Contractor will be allowed to assign or subcontract all or part of its obligations under the Contract to its sister company Triple-C, Inc., provided that notwithstanding such assignment or subcontract the Contractor shall remain obligated to ASES under the terms of this Contract.
|
30.2
|
Cost or Pricing by Subcontractors
|
|
30.2.1
|
The Contractor shall submit, and shall require any Subcontractors hereunder to submit, cost or pricing data for any subcontract to this Contract prior to award. The Contractor shall also certify that the information submitted by the Subcontractor is, to the best of the Contractor’s knowledge and belief, accurate, complete and current as of the date of agreement, or the date of the negotiated price of the subcontract or amendment to the Contract. The Contractor shall insert the substance of this Section in each subcontract hereunder.
|
|
30.2.2
|
If ASES determines that any price, including profit or fee negotiated in connection with this Contract, or any cost reimbursable under this Contract was increased by any significant sum because of the inaccurate cost or pricing data, then such price and cost shall be reduced accordingly and this Contract and the subcontract shall be modified in writing to reflect such reduction.
|
ARTICLE 31
|
REQUIREMENT OF INSURANCE LICENSE
|
31.1
|
In order for this Contract to take effect, the Contractor must be licensed to underwrite health insurance by the Puerto Rico Insurance Commissioner. The Contractor must submit a copy of its insurance license according to the timeframe specified in Attachment 12 to this Contract.
|
31.2
|
The Contractor shall renew the license as required, and shall submit evidence of the renewal to ASES within thirty (30) Calendar Days of the expiration date of the license.
|
ARTICLE 32
|
CERTIFICATIONS
|
32.1
|
As essential and indispensable condition for the execution and delivery of the Contract, the Contractor must deliver concurrently with the execution of the Contract the sworn statement required by Article 29 of the Contract to comply with act 458 of December 29, 2000, as amended.
|
32.2
|
The Contractor shall provide to ASES within fifteen (15) Calendar Days of the execution of this Contract, and thereafter by January 10 of each calendar year, the certifications and other documents set forth below, according to the timeframe specified below. If any certification, document, acknowledgment, or other representation or assurance on the Contractor’s part under this Article, or elsewhere in this Contract, is determined to be false or misleading, ASES shall have cause for termination of this Contract pursuant to Article 35 of this Contract. In the event that the Contract is terminated based upon this Article, the Contractor shall reimburse ASES all Administrative Fees received by the Contractor under the Contract.
|
32.3
|
The Contractor shall submit the following certifications
:
|
|
32.3.1
|
Certification issued by the Treasury Department of Puerto Rico (Model SC-2888) evidencing that Contractor has filed income tax returns in the past five years, or evidence of Contractor’s non-profit status;
|
|
32.3.2
|
Certification from the Treasury Department of Puerto Rico that Contractor has no outstanding debt with the Department or, if such a debt exists, it is subject to a payment plan or pending administrative review under applicable law or regulation (Model SC-3537);
|
|
32.3.3
|
Certification from the Center for the Collection of Municipal Revenues (“CRIM”, its Spanish acronym) certifying that there is no outstanding debt or, if a debt exists, that such debt is subject to payment plan or pending administrative review under applicable law or regulations;
|
|
32.3.4
|
Certification from the Department of Labor and Human Resources certifying compliance with unemployment insurance, temporary disability insurance and/or chauffeur’s social security, if applicable;
|
|
32.3.5
|
Evidence of Incorporation and of Good Standing issued by the Department of State of Puerto Rico;
|
|
32.3.6
|
Certification of current municipal license tax (“Patentes Municipales”), if applicable; and
|
|
32.3.7
|
Certification issued by the Minor Children Support Administration (“ASUME”, by its Spanish acronym) of no outstanding alimony or child support debts, if applicable.
|
32.4
|
The Contractor shall, in addition, provide the following documents:
|
|
32.4.1
|
A list of all contracts Contractor has with government agencies, public corporations or municipalities, including those contracts in the process of being executed;
|
|
32.4.2
|
A letter indicating if any of its directors serves as member of any governmental board of directors or commission;
|
|
32.4.3
|
A certificate of the Corporate Resolution authorizing the person signing this Contract to appear on behalf of the Contractor;
|
|
32.4.4
|
Evidence of compliance with the Compensation System for Work-Related Accidents Act (“Fondo del Seguro del Estado de Puerto Rico”); and
|
|
32.4.5
|
A copy of the Insurance Coverage Certificate as required in Article 37.
|
|
32.4.6
|
A sworn statement certifying that it has no debt with the government of the Commonwealth of Puerto Rico, or with any state agencies, corporations or instrumentalities that provide or are related to the provision of health services.
|
32.5
|
If the Contractor fails to meet the obligations of Sections 32.2 and 32.3 of this Contract within the required timeframe, ASES shall cease payment to the Contractor until the documents have been delivered to the ASES’s satisfaction, or adequate evidence is provided to ASES that reasonable efforts have been made to obtain the documents.
|
ARTICLE 33
|
RECORDS REQUIREMENTS
|
33.1
|
General Provisions
|
|
33.1.1
|
The Contractor shall preserve and make available all of its records pertaining to the performance under this Contract for inspection or audit, as provided below, throughout the Term of this Contract, for a period of seven (7) years from the date of final payment under this Contract, and for such period, if any, as is required by applicable statute or by any other Section of this Contract. If the Contract is completely or partially terminated, the records relating to the work terminated shall be preserved and made available for period of seven (7) years from the date of termination or of any resulting final settlement. The Contractor is responsible to preserve all Records pertaining to the performance under this Contract, and have it available and accessible in a timely manner in a reasonable format that assures the integrity of it.
Records that relate to Appeals, litigation, or the settlements of Claims arising out of the performance of this Contract, or costs and expenses of any such agreements as to which exception has been taken by the Contractor or any of its duly Authorized Representatives, shall be retained by Contractor until such Appeals, litigation, Claims or exceptions have been disposed of.
|
33.2
|
Records Retention and Audit Requirements
|
|
33.2.1
|
Since funds from the Puerto Rico Plans under Title XIX and Title XXI of the Social Security Act Medical Assistance Programs (Medicaid and CHIP) are used to finance this project in part, the Contractor shall agree to comply with the requirements and conditions of the Centers for Medicare and Medicaid Services (CMS), the Comptroller General of the United States, the Comptroller of Puerto Rico and ASES, as to the maintenance of records related to this Contract.
|
|
33.2.2
|
Puerto Rico and federal standards for audits of ASES agents, contractors, and programs are applicable to this Section and are incorporated by reference into this Contract as though fully set out herein.
|
|
33.2.3
|
Pursuant to the requirements of 42 CFR 434.6(a)(5) and 42 CFR 434.40, the Contractor shall make all of its books, documents, papers, Provider records, Medical Records, financial records, data, surveys and computer databases available for examination and audit by ASES, HSS and its sub-agencies, the Comptroller of Puerto Rico, the Comptroller General of the United States of America and/or their authorized representatives. Any records requested hereunder shall be produced for on-site review by ASES or sent to the requesting authority by mail within fourteen (14) Calendar Days following a request. All records shall be provided at the sole cost and expense of the Contractor. ASES shall have unlimited rights to use, disclose, and duplicate all information and data in any way relating to this Contract in accordance with applicable Puerto Rico and federal laws and regulations but subject to any proprietary rights of the Contractor over such information and data.
|
|
33.2.4
|
In certain circumstances, as follows, the authorities listed in Section 33.2.3 of this Contract shall have the right to inspect and audit records in a timeframe that exceeds the timeframe set forth in Section 33.1.1 of this Contract.
|
|
33.2.4.1
|
ASES determines that there is a special need to retain a particular record or group of records for a longer period and notifies the Contractor at least thirty (30) Calendar Days before the expiration of the timeframe set forth in Section 33.1.1 of this Contract.
|
|
33.2.4.2
|
There has been a Contract termination, dispute, Fraud, or similar fault by the Contractor, resulting in a final judgment or settlement against the Contractor, in which case the retention may be extended to three (3) years from the date of the final judgment or settlement.
|
|
33.2.4.3
|
ASES determines that there is a reasonable possibility of Fraud, and gives the Contractor notice, before the expiration of the timeframe set forth in Section 33.1.1 of this Contract, that it wishes to extend the time period for retention of records.
|
|
33.2.4.4
|
There has been, during the time period set forth in Section 33.1.1, an audit initiated by CMS, the Comptroller of Puerto Rico, the Comptroller General of the United States, or ASES, in which case the timeframe for retention of records shall extend until the conclusion of the audit and publication of the final report.
|
|
33.2.5
|
All records retention requirements set forth in this Article or in any other Article shall be subject at all times and to the extent mandated by law and regulation, to the HIPAA regulations described elsewhere in this Contract.
|
|
33.2.6
|
Subject to Article 53 of this Contract, the Contractor shall be subject to Claims audits once every six months commencing on the Implementation Date. The Contractor shall maintain accurate records at all times. Upon five (5) Business Days notice, the Contractor shall provide ASES reasonable access to Claims’ records to verify conformance with the terms of the Contract. If any such audit is an on-site audit, it shall be conducted during the Contractor’s normal business hours, and shall not be disruptive to the normal operations of the Contractor. ASES shall be permitted to conduct audits in accordance with this Section with any or all of its own internal resources or by securing the services of a third party accounting or auditing firm, solely at ASES’s election and expense.
|
|
33.2.7
|
Every six months commencing on the Implementation Date, ASES shall have the right to perform MIS audits.
|
33.3
|
Medical Record Requests
|
|
33.3.1
|
The Contractor shall require that the Network Providers agree that a copy of each Enrollee’s Medical Record, in hard copy or electronic format, be made available, without charge, upon the written request of the Enrollee or Authorized Representative within fourteen (14) Calendar Days of the receipt of the written request.
|
|
33.3.2
|
The Contractor shall require that the Network Providers agree that Medical Records be furnished at no cost to a new PCP, a PMG, an Out-of-Network Provider or other specialist, upon the Enrollee’s written request, no later than fourteen (14) Calendar Days following the written request.
|
|
33.3.3
|
Notwithstanding the foregoing, the Contractor must comply with the Puerto Rico Patient Bill of Rights which states that every provider, medical-hospital institution, and every insurer shall provide every patient a speedy access to their files and records. A patient is entitled to receive a copy of his/her medical record within a term which shall not exceed five (5) Calendar Days.
|
ARTICLE 34
|
CONFIDENTIALITY
|
34.1
|
General Confidentiality Requirements
|
|
34.1.1
|
The Contractor shall treat all information, including Medical Records and any other health and Enrollment information that identifies a particular Enrollee or that is obtained or viewed by it or through its staff and Subcontractors’ performance under this Contract as confidential information, consistent with the confidentiality requirements of 45 CFR parts 160 and 164 and the terms of that certain Business Associate Agreement dated as of September 19, 2011 by and between the Contractor and ASES (the “Business Associate Agreement”). The Contractor shall not use or disclose any information so obtained in any manner, except as may be necessary for the proper discharge of its obligations under this Contract and permitted under the Business Associate Agreement.
|
|
34.1.2
|
Employees or authorized Subcontractors of the Contractor who have a reasonable need to know such Enrollee information for purposes of performing their duties under this Contract shall use personal or patient information, provided such employees or Subcontractors are covered by a non-disclosure agreement that has been approved by ASES; provided, however, that the Business Associate Agreement shall be considered pre-approved by ASES. The Contractor shall remove any person from performance of services hereunder upon notice that ASES reasonably believes that such person has failed to comply with the confidentiality obligations of this Contract. The Contractor shall replace such removed personnel in accordance with the staffing requirements of this Contract.
|
|
34.1.3
|
ASES, the Commonwealth, federal officials as authorized by federal law or regulations, or the Authorized Representatives of these parties shall have access to all confidential information in accordance with the requirements of Puerto Rico and federal laws and regulations.
|
|
34.1.4
|
The confidentiality provisions contained in this Contract survive the termination of this Contract and shall bind the Contractor, and its PMGs and Network Providers, so long as they maintain any “protected health information” relating to Enrollees, as such term is defined by 45 CFR Parts 160 and 164.
|
34.2
|
HIPAA Compliance
|
|
34.2.1
|
The Contractor shall assist ASES in its efforts to comply with the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and its amendments, rules, procedures, and regulations. To that end, the Contractor shall cooperate with and abide by any requirements mandated by HIPAA and any other applicable laws. The Contractor and ASES are bound by the terms and conditions of the Business Associate Agreement for HIPAA compliance purposes. In addition, the Contractor is required to sign a business associate agreement with the PBM and the MBHO. The Parties shall cooperate on these matters and sign all documents required to be HIPAA compliant including but not limited to the Business Associate Agreement.
|
|
34.2.2
|
The Contractor must inform ASES in writing within two (2) Business Days of any HIPAA compliance issues as a result of any breach or threatened breach of this Article 34.
|
34.3
|
Data Breach
|
|
34.3.1
|
Data Breach. Contractor shall report ASES, as required in § 13402 of the HITECH Act, of any event where the ASES Data could be exposed in a non-authorized circumstance or illegally circumstance and/or when any data breach occurs. Contractor must take all reasonable steps to mitigate the breach.
|
|
34.3.2
|
Security Breach Notification.
Contractor agrees that without unreasonable delay but no later than twenty-four hours after suspects or determining that a Data Breach occurred, the Contractor will notify ASES of such Breach. The notification should include sufficient information for ASES to understand the nature of the Breach. For instance, such notification could include, to the extent available at the time of the notification, the following information:
|
|
34.3.2.1
|
One or two sentence description of the event;
|
|
34.3.2.2
|
Description of the roles of the people involved in the Breach (e.g., employees, Participant Users, service providers, unauthorized persons, etc.)
|
|
34.3.2.3
|
The type of Data/ Information as well as Protected Health Information that was breached;
|
|
34.3.2.4
|
Enrollees likely impacted by the Breach. Name, date of birth, member number, phone number and address shall be provided for each Enrollee likely impacted by the Breach;
|
|
34.3.2.5
|
Number of Individuals or records impacted/estimated to be impacted by the Breach;
|
|
34.3.2.6
|
Actions taken by the Contractor to mitigate the Breach;
|
|
34.3.2.7
|
Current status of the Breach (under investigation or resolved);
|
|
34.3.2.8
|
Corrective action taken and steps planned to be taken to prevent a similar Breach.
|
|
34.3.3
|
Once the Contractor notified ASES according to Clause 34.3.2, the Contractor will continue the internal investigation if so required and will remain in communication with ASES. The Contractor will be subject to ASES guidance with respect to the mitigation or correction plan/ processes. ASES reserves the right of performing a forensic analysis to the Contractor information system related to the Security Breach. The Contractor will assume and/or reimburse the total costs of the forensics analysis.
|
|
34.3.4
|
Any determination or official statement related to the Security Breach to the relevant authorities in compliance with the federal and state laws, potentially affected citizens, affected citizens and/or the media will be made by ASES, as the covered entity. Any determinations made by ASES shall not be understood as any waiver and/or release of liability to the Contractor.
|
|
34.3.5
|
ASES reserves the right to select and hire the resources needed to comply with federal and state provisions related to protection and mitigation of damages to the Enrollee. ASES reserves the right to request the formally contract and/or hire the necessary resources previously selected by ASES, if that process accelerates the mitigation of damages to the Enrollee’s and/or ASES public image.
|
ARTICLE 35
|
TERMINATION OF CONTRACT
|
35.1
|
Termination by ASES
|
|
35.1.1
|
In addition to any other non-financial remedy set forth in this Contract or available by law, or in lieu of any financial remedy contained in Article 19 of this Contract or available by law, and subject to compliance with the termination procedures set forth in Section 35.4 below, ASES may terminate this Contract:
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35.1.1.1
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Termination Due to the Contractor’s Default
. Upon thirty (30) Calendar Days notice to the Contractor in the event the Contractor has failed to carry out the material terms of this Contract, unless ASES, in its reasonable discretion, determines that the Contractor has cured the default to ASES’s reasonable satisfaction within the notice period. For purposes of this Section a default shall not include any delay or non-performance of the Contractor’s obligations that is caused by ASES’s failure to timely fulfill its obligations hereunder, including but not limited to payments of the Claims Payment under Section 22.3 of this Contract.
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35.1.1.2
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Termination Due to the Contractor’s Insolvency or Bankruptcy
. Immediately, upon ASES providing written notice to the Contractor, in the event of the Contractor is Insolvent or the Contractor files a petition in bankruptcy.
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35.1.1.2.1
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In the event of the filing of a petition in bankruptcy, the Contractor shall advise ASES within one (1) Business Day. If ASES reasonably determines that the Contractor’s financial condition is not sufficient to allow the Contractor to perform its Administrative Functions as described herein in the manner reasonably required by ASES, ASES may terminate this Contract in whole or in part, Immediately or in stages.
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35.1.1.2.2
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In the event that this Contract is terminated the Contractor is Insolvent, the Contractor shall guarantee that Enrollees shall not be liable for:
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35.1.1.2.2.1
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the Contractor’s debts; or
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35.1.1.2.3
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the Covered Services provided to the Enrollees for which ASES does not pay the Contractor or its Network Providers.
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35.1.1.3
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Termination Due to Insufficient Funding
. Immediately, upon ASES providing the Contractor written notice pursuant to Section 16.11.8.6 that appropriated federal and/or Puerto Rico funds become unavailable or that such funds will be insufficient for the payment of ASES’s obligations under this Contract when due, unless both Parties agree, through a written Amendment, to a modification of the obligations under this Contract.
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35.1.1.4
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Termination Due to the Contractor’s Breach of Article 29
. Immediately, upon ASES providing written notice to the Contractor, in the event that the Contractor or any of the persons listed in Section 29.1 of this Contract fall under the prohibition stated in Section 29.1 or 29.6 of this Contract; or, subject to Section 35.3 of this Contract, upon the occurrence of any of the events specified in Section 29.3 of this Contract, as required under Act 458 and Act 458 and Act 84.
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35.1.1.5
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Termination Due to Change In Law Adversely Affecting Finances
. Immediately, upon prior written notice, upon the occurrence of any circumstance described in Section 38.2.6 or any amendment of this Contract pursuant to Section 55.2 that would adversely affect the economic circumstances of ASES, in its reasonable determination.
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35.2
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Termination by the Contractor
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35.2.1
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In addition to any other remedy set forth in this Contract or available by law, and subject to compliance with the termination procedures set forth in Section 35.4 below, the Contractor may terminate this Contract:
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35.2.1.1
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Termination Due to ASES’s Financial Breach
. Upon fifteen (15) Calendar Days written notice, in the event ASES is in arrears more than ninety (90) Calendar Days with respect to the full payment of a monthly Administrative Fee, or defaults in making full payment of three (3) consecutive monthly payments of the Administrative Fee or in making full payment of two (2) consecutive monthly payments of Claims Payments, and fails to cure such breach within the notice period. For purposes of this Section, a default in making full payment does not include instances where ASES has made any Withhold payments of the Administrative Fee pursuant to the terms of this Contract, provided that ASES has given the Contractor advance written notice of any such Withhold of the Administrative Fee.
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35.2.1.2
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Termination Due to ASES’s General Breach
. Upon thirty (30) Calendar Days written notice to ASES, in the event ASES has failed to carry out the material terms of this Contract unless the Contractor, in its reasonable discretion, determines that ASES has cured the default to the Contractor’s reasonable satisfaction within the notice period. For purposes of this Section, a default does not include the delay or failure in making payment of the Administrative Fee or Claims Payments due under this Contract.
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35.2.1.3
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Termination Due to Insufficient Funding
. Immediately, upon receipt from ASES of a written notice pursuant to Section 16.11.8.6 that appropriated federal and/or Puerto Rico funds become unavailable or that such funds will be insufficient for the payment of ASES’s obligation under this Contract when due, unless both Parties agree, through a written Amendment, to a modification of the obligations under this Contract.
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35.2.1.4
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Termination Due to Change In Law Adversely Affecting Finances
. Immediately, upon prior written notice, upon the occurrence of any circumstance described in Section 38.2.6 or any amendment of this Contract pursuant to Section 55.2 that would adversely affect the economic circumstances of the Contractor, in its reasonable determination.
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35.3
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General Procedures
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35.3.1
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Opportunity to Cure
. Each Party shall have the opportunity to cure any default alleged in a termination notice sent pursuant to this Article 35, upon receiving a written termination notice the other Party. With respect to termination by ASES, the Contractor shall have the right to submit to ASES a written Corrective Action Plan containing terms and conditions acceptable to ASES to cure such default or an explanation of non-default in the thirty (30) Calendar Day period from the date of receipt of ASES’ written termination notice and such plan or explanation of non-default is accepted by ASES, in ASES’ sole discretion, which acceptance shall not be unreasonably withheld, conditioned or delayed. With respect to termination by the Contractor, ASES shall have the right to submit to the Contractor a written Corrective Action Plan containing terms and conditions acceptable to the Contractor to cure such default or an explanation of non-default in the thirty (30) Calendar Day period from the date of receipt of the Contractor’s written termination notice and such plan or explanation of non-default is accepted by the Contractor, in the Contractor’s sole discretion, which acceptance shall not be unreasonably withheld, conditioned or delayed. Failure to respond to a termination notice within such thirty (30) Calendar Day notice period, shall constitute the Party’s waiver of its right to contest the termination notice.
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35.3.2
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Continuing Obligations of the Contractor
. Notwithstanding the termination of this Contract pursuant to this Article 35 for any reason, the Contractor shall remain obligated to provide the Administrative Functions as described in Article 36, including but not limited to the payment of Claims for Covered Services provided to Enrollees prior to the Termination Date and as specified in the Patient’s Bill of Rights Act through the Runoff Period.
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35.3.3
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Continuing Obligations of ASES
. Notwithstanding the termination of this Contract for pursuant to this Article 35 for any reason, ASES shall remain obligated to pay to the Contractor the Administrative Fee through the Termination Date (inclusive of the Transition Period) and the Claims Payments through the end of the Runoff Period.
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35.3.4
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Termination Procedures to be Strictly Followed
. No termination of this Contract shall be effective unless the termination procedures under Section 35.4 of this Contract have been strictly followed or waived by the Parties.
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35.4
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Termination Procedures
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35.4.1
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Provision of Termination Notice
. ASES or the Contractor shall issue a written termination notice pursuant to this Article 35 by certified mail, return receipt requested, or in person with proof of delivery. Any such termination notice shall cite the provision of this Contract giving the right to terminate, the circumstances giving rise to termination, and the Termination Date. Notwithstanding such termination notice (including any Immediate termination), the Parties agree that this Contract shall remain in full force and effect during a period not to exceed one-hundred twenty (120) Calendar Days commencing on the date: (i) of the termination notice if such notice is not challenged by the non-moving Party or the breach giving rise to the notice of termination is not cured in accordance with Section 35.3.1of this Contract; or (ii); or as the Parties otherwise mutually agree in writing (such period to be referred to as the “Transition Period”, as further described under Article 36 of this Contract). Termination of this Contract shall be effective at 11:59 p.m. Puerto Rico time on the last day of the Transition Period, which shall be known as the Termination Date.
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35.4.2
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Termination Procedure
. The Parties agree that the following actions must occur to effectuate the termination of this Contract:
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35.4.2.1
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The moving Party shall provide the written termination notice to the non-moving Party pursuant to Section 35.4.1 of this Contract, stating the reason for the termination and the Termination Date (inclusive of the Transition Period), which shall become effective unless the non-moving Party responds to the termination notice in a timely manner pursuant to Section 35.4.2 B below;
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35.4.2.2
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The non-moving Party shall provide to the moving Party a Corrective Action Plan to address the alleged breach stated in the termination notice or a written explanation of non-breach, within thirty (30) Calendar Days following receipt of such termination notice;
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35.4.2.3
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The moving Party shall provide written notice to the other Party of its determination as to whether the breach described in the termination notice has been waived or cured to its reasonable satisfaction within the thirty (30) Calendar Days period;
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35.4.2.4
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ASES, upon any termination, , shall give Enrollees notice of the termination and information consistent with 42 CFR 438.10 on their options for receiving Covered Services and Benefits following the Termination Date.
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35.4.3
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Termination Procedures During Transition Period
. As provided in the Transition Plan required under Section 36.4 of this Contract, the Contractor shall, during the Transition Period leading up to the Termination Date:
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35.4.3.1
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Stop work under the Contract on the date and to the extent specified in the notice of termination;
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35.4.3.2
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Place no further orders or subcontract for materials, services, or facilities, except as may be necessary for completion of such portion of the work under the Contract as is not terminated;
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35.4.3.3
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Terminate all orders and subcontracts to the extent that they relate to the performance of work terminated by the notice of termination;
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35.4.3.4
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Assign to ASES, in the manner and to the extent directed by ASES, all of the right, title, and interest of Contractor under the orders or subcontracts so terminated, in which case ASES will have the right, at its discretion, to settle or pay any or all claims arising out of the termination of such orders and subcontracts;
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35.4.3.5
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With the approval of ASES, settle all outstanding liabilities and all claims arising out of such termination or orders and subcontracts, the cost of which would be reimbursable in whole or in part, in accordance with the provisions of the Contract;
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35.4.3.6
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Complete the performance of such part of the work as shall not have been terminated by the notice of termination;
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35.4.3.7
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Take such action as may be necessary, or as ASES may direct, for the protection and preservation of any and all property or information related to the Contract that is in the possession of Contractor and in which ASES has or may acquire an interest;
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35.4.3.8
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Promptly make available to ASES, or to another MCO or third party administrator acting on behalf of ASES, any and all records, whether medical or financial, related to the Contractor’s activities undertaken pursuant to this Contract and the Transition Plan. Such records shall be provided at no expense to ASES;
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35.4.3.9
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Promptly supply all information necessary to ASES, or a managed care plan or third party administrator acting on behalf of ASES, for payment of any outstanding Claims at the time of termination subject to the terms of this Contract; and
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35.4.3.10
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Submit a Transition Plan to ASES for review and approval, which approval shall not be unreasonably withheld, conditioned or delayed. Such plan shall include commitments to carry out the following obligations:
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35.4.3.10.1
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Maintain Claims processing functions during the Transition Period and the Runoff Period, as necessary, in order to complete adjudication of all Claims. No Administrative Fee will be paid during the Runoff Period;
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35.4.3.10.2
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Comply with all duties and/or obligations incurred prior to the Termination Date of the Contract, including but not limited to, any pending Appeal process as described in Section 14.5 of this Contract;
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35.4.3.10.3
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File all Reports require to Article 18 of this Contract during the Term of the Contract (including the Transition Period) in the manner described in this Contract;
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35.4.3.10.4
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Ensure the efficient and orderly transition of Enrollees from coverage under this Contract to coverage under any new arrangement developed or agreed to by ASES, including diligent cooperation with another contractor, upon the terms set forth in Article 36;
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35.4.3.10.5
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Maintain the financial requirements and insurance set forth in this Contract until the Termination Date;
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35.4.3.10.6
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Meet with ASES personnel, as requested, to ensure satisfactory completion of all obligations under the Transition Plan; and
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35.4.3.10.7
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Submit Reports to ASES as directed, but no less frequently than every thirty (30) Calendar Days, detailing the Contractor’s progress in completing its obligations under this Contract during the Transition Period, unless otherwise established in Article 18 of this Contract.
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35.4.4
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Final Report
. On the Termination Date, the Contractor shall submit a final report to ASES describing how the Contractor has completed its obligations under this Contract as of the Termination Date (the “Final Report”). ASES will advise, within twenty (20) Calendar Days of receipt of the Final Report, if all of the Contractor’s obligations are discharged. If ASES finds that the Final Report does not evidence that the Contractor has fulfilled its continuing obligations, then ASES will require the Contractor to submit a revised Final Report to ASES for approval, and take any other action necessary to discharge all of its duties under this Contract, as directed by ASES. ASES acknowledges that it shall not unreasonably withhold, condition or delay its approval of the Final Report or revised Final Report, as applicable.
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35.5
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Except as provided in this Article 35, a notification from a Party that it intends to terminate this Contract shall not release the other Party from its obligations under this Contract.
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ARTICLE 36
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PHASE IN, PHASE-OUT AND COOPERATION WITH OTHER CONTRACTORS
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36.1
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[
Intentionally left blank
].
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36.2
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If in the best interest of Enrollees of MI Salud, ASES develops and implements new projects that impact the scope of services in the Service Regions, the Contractor shall assist in the implementation process after receiving at least ninety (90) Calendar Days written notice from ASES of such change, and pursuant to written Amendment of the Contract. The Per Member Per Month Administrative Fee shall be adjusted accordingly and documented in the Amendment.
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36.3
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In the event that ASES has entered into, or enters into, agreements with other contractors for additional work related to the Covered Services and Benefits made available by the Contractor hereunder, the Contractor agrees to cooperate fully with such other contractors. The Contractor shall not commit any act or omission that will interfere with the performance of work by any other contractor, or actions taken by ASES to facilitate the work.
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36.4
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If either Party exercises its right of termination under Article 35, the Contractor agrees that it will not engage in any behavior or inaction that prevents or hinders the work of another contractor or ASES, as the case may be. The Contractor shall continue to comply with the terms of this Contract until the Termination Date, subject to compliance by ASES with its obligations under this Contract including those set forth in Article 22. Upon receiving ASES’s notice that it intends to terminate the Contract or upon Contractor exercising its limited termination rights, the Parties shall formulate and agree on a written transition plan (the “Transition Plan”) within thirty (30) Calendar Days of receiving or giving the notice, as the case may be. The Transition Plan shall include all the elements listed in Section 35.8 of this Contract. The Parties agree that the Contractor will not have successfully met its obligation under this Section until ASES accepts the Contractor’s Transition Plan, which acceptance shall not be unreasonably withheld, conditioned or delayed.
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36.5
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Phase Out Transition Period
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36.5.1
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The Transition Period shall allow a new physical health care services plan designated by ASES under the MI Salud Program to take over for the Contractor in the Service Regions. During the Transition Period, this Contract shall remain in full force and effect.
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36.5.2
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The Transition Period shall always be deemed to end on the last day of a month, and shall never be of a term of more than one hundred twenty (120) Calendar Days from the date specified under the applicable circumstances in Section 36. Upon termination of the Transition Period, the Contractor shall not be obligated to continue to provide Administrative Services and arrange for Covered Services except as required under the Patient’s Bill of Rights Act. The Contractor shall continue all reporting requirements in accordance with the Contract.
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36.5.3
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The Contractor will comply with any clarifications, amendments or supplements made to this Contract during the Transition Period as required by applicable federal law or CMS regulations; provided, that the Contractor may contact CMS directly to clarify any doubts regarding to the applicability of any such clarifications, amendments or supplements to this Contract.
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36.5.4
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The Parties agree that during the Transition Period and, if applicable, the Runoff Period, the terms and conditions of the Contract shall remain in full force and effect, including but not limited to ASES’ ongoing obligation to pay the Administrative Fee during the Transition Period and Claims Payments during the Transition Period and Runoff Period.
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36.5.5
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Continuation and Access of Care
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36.5.5.1
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During the Transition Period, the Contractor shall arrange for the continuation of care and access to Covered Services and Benefits for Enrollees as provided and contemplated under the Contract. To assure continuation of care and access of Covered Services and Benefits during the Transition Period, the Contractor shall comply with the requirements of Section 9.5 and 9.6 of the Contract. Any proposed change, modification, or reduction in the Provider ratio requirements in Section 9.5 of this Contract or the Network Provider ratio requirements in Section 9.6 of this Contract during the Transition Period must be previously approved in writing by ASES. If a Provider leaves the Network, the Contractor shall notify Enrollees pursuant to Sections 6.6 of this Contract.
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36.5.5.2
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Following the Transition Period, the Contractor shall have no obligation to arrange for the continuation of care and access to Covered Services and Benefits for any Enrollee, except as required under the Patient’s Bill of Right Act.
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36.5.6
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Providers’ Claims Payment
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36.5.6.1
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The Contractor shall pay Providers’ Claims for Covered Services furnished prior to and during the Transition Period provided ASES has complied with its obligations under this Contract including those set forth in Article 22 of this Contract.
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36.5.6.2
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ASES or its designee shall have the right to audit and monitor payments made to Providers during the Transition Period and the Runoff Period.
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36.5.6.3
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ASES or its designee may verify the payment process once completed and the verification process may proceed as follows:
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36.5.6.3.1
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Final check register for each payment cycle will be provided to ASES or its designee and will be used as the master document for the validation of payments being produced and delivered to Providers.
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36.5.6.3.2
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Confirmation to ASES or its designee of the production of checks or electronic wire payments to the Providers, as per the final check registers. ASES or its designee will confirm the production of the checks by being present at the Contractor’s facility when the Contractor is issuing the checks and at the time the processing of the electronic wire transfers is taking place.
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36.5.6.3.3
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Upon notification by the Contractor to ASES or its designee that the production of the checks or the wire transfer will take place, ASES or its designee agree to be present at the Contractor’s facilities as soon as practicable.
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36.5.6.3.4
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Confirmation to ASES or its designee of the delivery of payments to Providers either by checks or electronic wire transfer. The confirmation to ASES may include the examination of the delivery of such payments by ASES or its designee.
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36.5.6.3.5
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Certification issued by the Contractor that the checks to Providers reflected in the final check registers were duly issued and mailed to Providers.
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36.5.6.3.6
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ASES retains the ability to reasonably request and receive pertinent documents from the Contractor with respect to confirmation of payments made by the Contractor to Providers. This may include, at ASES’s discretion, but pursuant to and as provided in the Contract, without limitation the actual examination of pertinent documents, other than checks, as they are processed through the payment cycle.
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36.5.6.3.7
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The monitoring process may include the verification by ASES or its designee of the delivery of the corresponding payments made by the Contractor to the corresponding Providers, including the presence of ASES or its designee at the time of actual delivery of the checks to the Providers. In the case such delivery consists in payment by mail, ASES retains the ability to monitor the delivery of such payments to the US Post Office, either by the Contractor or by any Subcontractor retained by the Contractor to perform such delivery.
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36.5.6.3.8
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ASES or its designee may reasonably request information regarding advances of future payment of Claims made by the Contractor to its Providers.
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36.5.6.3.9
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The activities of ASES or its designee shall in no manner unduly or unreasonably delay, disrupt or interfere with the Contractor’s customary process for Claims payment to Providers.
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36.5.6.3.10
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ASES acknowledges that in order for the Contractor to process the cycle of payments to Providers as hereby contemplated during the Contract Term (inclusive of the Transition Period) and the Runoff Period, it must receive the Claims Payment in accordance with the Contract.
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36.5.6.4
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The Contractor shall process all Claims for Covered Services provided during the Contract Term (inclusive of the Transition Period) and the Runoff Period, provided ASES has complied with its obligations under this Contract including those set forth in Article 22.
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36.5.6.5
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During the Transition Period and Runoff Period, the Contractor shall continue to comply with all Claims reporting requirements in this Contract.
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36.5.7
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Grievance System
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36.5.7.1
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The Contractor shall comply with all duties and/or obligations incurred under the Contract during the Transition Period, with respect to the Grievance System process established in Article 14 of the Contract.
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36.5.8
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Phase-Out Transition Reports and Meetings
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36.5.8.1
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The Contractor shall file, on a timely basis, all necessary Reports concerning the operations of the Contractor pursuant to the Contract, including the Transition Period and the Runoff Period as required by applicable law and as otherwise required pursuant to this Contract. The Contractor shall also deliver Reports concerning the operations of the Contractor with respect to the MI Salud Program reasonably requested by ASES throughout the duration of the Transition Period or the Runoff Period, as the case may be (collectively “Transition Reports”). Unless otherwise specifically indicated, the Contractor shall use Reasonable Efforts to submit to ASES any Transition Reports requested by ASES at least three (3) Calendar Days prior to the due date of any such Report, provided the request is made during normal business hours Monday through Thursday, excluding Friday and holidays, unless otherwise a shorter period is reasonably warranted under the then existing circumstances.
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36.5.8.2
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ASES shall provide Transition Report templates. ASES will provide training on the Transition Report templates.
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36.5.8.2.1
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Transition Reports may include the following: (i) Grievances and Appeals (Enrollee complaints, grievances, notices of Action, Appeals, and Administrative Law Hearing requests); (ii) Enrollee and Provider Mailings (ID cards mailed to Enrollees, Enrollee and Provider notices mailed and date mailed, Enrollee notices returned to the Contractor); (iii) Provider Network (network report by Provider type including Providers leaving the Contractor Provider network (General or PPN) to ensure network adequacy as defined in the Contract during the Transition Period); (iv) Financial Management and Claims Payment (financial records, encounter data, paid, pending, and denied Claims); (v) Call Center Operations, and (vi) PMG Services and Payments.
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36.5.8.3
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ASES and the Contractor shall meet with each other’s personnel, as reasonably requested, to ensure satisfactory completion of all obligations under the Contract, the Transition Period or Runoff Period, including, but not limited to weekly meetings and designating a transition team and a team leader.
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36.6
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Phase-In Transition Reports and Meetings
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36.6.1
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Upon request by ASES, the Contractor shall assist and diligently cooperate with other contractors that ASES enters into agreement with during the Transition Period.
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36.6.1.1
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The Contractor cooperation and assistance includes, but is not limited to, submission of data and reports as reasonably required by ASES to protect the Enrollees and to promote continuity of care.
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36.6.2
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External Quality Review
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36.6.2.1
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The Contractor shall be available to participate in the EQRO’s onsite evaluation process during the Transition Period. The Contractor shall assist the EQRO with all reasonable requests including, but not limited to, providing samples of Grievances for the period covered by the Contract Term, by Service Region.
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36.6.2.2
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The HEDIS activity for calendar year 2013 shall be prepared by the new physical health service provider or providers. The Contractor shall provide all HEDIS data to the new physical health service provider or providers, as of the Termination Date of the Contract.
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36.6.3
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Notices and Communications to Enrollees and Providers
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36.6.3.1
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The Contractor shall make all necessary notices to Enrollees and Providers as may be legally required under the Contract, or otherwise required under applicable law during the Transition Period. Such notices shall be previously approved in writing by ASES.
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36.6.4
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Call Centers
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36.6.4.1
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The call center scripts used during the Transition Period shall be previously approved in writing by ASES.
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36.6.5
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Records Retention
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36.6.5.1
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The Contractor shall abide by the record retention schedule provided by ASES in compliance with the Contract. Records must be provided and made available to ASES for inspection and audit for a period of seven (7) years from the date of final payment under the Contract, the Transition Period or the Runoff Period, as applicable. The Contractor shall provide ASES during normal business hours, the right to inspect these records during the seven (7) year period specified in the Contract.
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36.7
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ASES Obligations
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36.7.1
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ASES shall continue to pay the Contractor its Administrative Fee pursuant to the terms of the Contract until the Termination Date of the Contract, inclusive of the Transition Period.
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36.7.2
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ASES shall process the Per Member Per Month Administrative Fee corresponding to Enrollees that were enrolled during the last month of the Transition Period to calculate the Administrative Fee. This Administrative Fee will be due on the next month following the termination of the Transition Period.
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36.7.3
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During the Transition Period, ASES will continue submitting to the Contractor the eligibility files, including new eligible, cancellations, rejections and full files.
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36.8
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Contractor Objections to Payment
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36.8.1
|
The Contractor shall present to ASES, in accordance with the provisions of the Contract, any objections to payment of Claims Payment or the Administrative Fee payment due or other amounts due by ASES to the Contractor under the Contract, as the case may be.
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36.8.2
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Once ASES submits to the Contractor the payment file corresponding to the last month of the Transition Period, the Contractor will have ninety (90) Calendar Days from the date the Contractor receives the detailed payment file to reconcile the Administrative Fee and submit the enrollment discrepancies and corrections to ASES for processing.
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36.9
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Runoff Period
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36.9.1
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During the Runoff Period the Contractor shall:
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36.9.1.1
|
Arrange for the continuation of care and access to Covered Services and Benefits for those certain Enrollees specified, and under the circumstances described, in Section 36.5.5.2 of this Contract; provided, that ASES shall be responsible for the payment of such services in accordance with Article 22 of this Contract;
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36.9.1.2
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Pay Providers’ Claims for Covered Services furnished to Enrollees prior to and during the Transition Period provided ASES has complied with its obligations under this Contract including those set forth in Article 22 of this Contract;
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36.9.1.3
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Provide to ASES upon its reasonable request Transition Reports regarding the operations of the Contractor with respect to the MI Salud Program during the Runoff Period; and
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36.9.1.4
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Cooperate and meet with representatives of ASES at mutually agreed upon times to review and facilitate the Contractor’s provision of its limited Administrative Services described in this Section 36.9.1 of this Contract during the Runoff Period.
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36.9.2
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During the Runoff Period ASES shall:
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36.9.2.1
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Make Claims Payments to the Contractor pursuant to Article 22 of this Contract to enable the Contractor to pay Providers’ Claims for Covered Services furnished to Enrollees prior to and during the Transition Period;
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36.9.2.2
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Provide to the Contractor upon its reasonable request such information, including but not limited to information described in Article 4 of this Contract, reasonably necessary for the Contractor to render its limited Administrative Services as described in Section 36.9.1 of this Contract during the Runoff Period; and
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36.9.2.3
|
Cooperate and meet with representatives of the Contractor at mutually agreed upon times to review and facilitate the Contractor’s provision of its limited Administrative Services described in this Section 36.9.1 of this Contract during the Runoff Period.
|
ARTICLE 37
|
INSURANCE
|
|
37.1
|
The Contractor shall, at a minimum, prior to the commencement of work, procure the insurance policies identified below at the Contractor’s own cost and expense and shall furnish ASES with proof of coverage at least in the amounts indicated. It shall be the responsibility of the Contractor to require any Subcontractor to secure the same insurance coverage as prescribed herein for the Contractor, and to obtain a certificate evidencing that such insurance is in effect. In the event that any such insurance is proposed to be reduced, terminated or cancelled for any reason, the Contractor shall provide to ASES at least thirty (30) Calendar Days prior written notice. Prior to the reduction, expiration and/or cancellation of any insurance policy required hereunder, the Contractor shall secure replacement coverage upon the same terms and provisions to ensure no lapse in coverage, and shall furnish, at the request of ASES, a certificate of insurance indicating the required coverage. The provisions of this Section shall survive the expiration or termination of this Contract for any reason. The Contractor shall maintain insurance coverage sufficient to insure against claims arising at any time during the term of the Contract, consisting of the following:
|
|
37.1.1
|
Workers’ Compensation Insurance, the policy(ies) to insure the statutory limits established by law of the Commonwealth. The Workers’ Compensation Policy must include Coverage B – Employer’s Liability Limits of:
|
|
37.1.1.1
|
Bodily injury by accident: five hundred thousand dollars ($500,000) each accident;
|
|
37.1.1.2
|
Bodily Injury by Disease: five hundred thousand dollars ($500,000) each employee; and
|
|
37.1.1.3
|
One million dollars ($1,000,000) policy limits.
|
|
37.1.2
|
The Contractor shall require all Subcontractors performing work under this Contract to obtain an insurance certificate showing proof of Worker’s Compensation Coverage.
|
|
37.1.3
|
The Contractor shall have commercial general liability policy(ies) as follows:
|
|
37.1.3.1
|
Combined single limits of one million dollars ($1,000,000) per person and three million dollars ($3,000,000) per occurrence;
|
|
37.1.3.2
|
On an “occurrence” basis; and
|
|
37.1.3.3
|
Liability for property damage in the amount of three million dollars ($3,000,000) including contents coverage for all records maintained pursuant to this Contract.
|
ARTICLE 38
|
COMPLIANCE WITH ALL LAWS
|
38.1
|
Nondiscrimination
|
|
38.1.1
|
The Contractor shall comply with applicable federal and Puerto Rico laws, rules, and regulations, and the Puerto Rico policy relative to nondiscrimination in employment practices because of political affiliation, religion, race, color, sex, physical handicap, age, or national origin. Applicable federal nondiscrimination law includes, but is not limited to, Title VI of the Civil Rights Act of 1964, as amended; Title IX of the Education Amendments of 1972, as amended; the Age Discrimination Act of 1975, as amended; Equal Employment Opportunity and its implementing regulations (45 CFR 74 Appendix A (1), Executive Order 11246 and 11375); the Rehabilitation Act of 1973; and the Americans with Disabilities Act of 1993 and its implementing regulations (including but not limited to 28 CFR § 35.101
et seq
.). Nondiscrimination in employment practices is applicable to employees for employment, promotions, dismissal and other elements affecting employment.
|
|
38.1.2
|
The Contractor shall comply with all applicable provisions of the Puerto Rico Patient’s Bill of Rights and its implementing regulation, which prohibit discrimination against any patient.
|
38.2
|
Compliance with All Laws
|
|
38.2.1
|
Each Party agrees that it will comply fully with and abide by all federal and Puerto Rico laws, rules, regulations, statutes, policies, or procedures that may govern the Contract, including but not limited to those listed in Attachment 1, to the extent applicable.
|
|
38.2.2
|
Subject to Sections 35.1.1.5, 35.1.3.4, 38.26 and 55.2 of this Contract, all Puerto Rico and federal laws, rules, and regulations, consent decrees, court orders, policy letters and normative letters, and policies and procedures, including but not limited to those described in Attachment 1, are hereby incorporated by reference into this Contract to the extent applicable.
|
|
38.2.3
|
To the extent that applicable laws, rules, regulations, statutes, policies, or procedures require the Contractor to take action or inaction, any costs, expenses, or fees associated with that action or inaction shall be borne and paid by the Contractor solely. Such compliance-associated costs include, but are not limited to, attorneys’ fees, accounting fees, research costs, or consultant costs, where these costs are related to, arise from, or are caused by compliance with any and all laws.
|
|
38.2.4
|
The Contractor shall include notice of grantor agency requirements and regulations pertaining to reporting and patient rights under any contracts involving research, developmental, experimental or demonstration work with respect to any discovery or invention which arises or is developed in the course of or under such contract, and of grantor agency requirements and regulations pertaining to copyrights and rights in data.
|
|
38.2.5
|
The Contractor certifies and warrants to ASES that at the time of execution of this Contract: (i) it is a corporation duly authorized to conduct business in Puerto Rico, and has filed all the required income tax returns for the preceding five years; and (ii) it filed its report due with the Office of the Commissioner of Insurance during the five (5) years preceding the Effective Date of this Contract.
|
|
38.2.6
|
Notwithstanding any other provision of this Contract to the contrary, if, as a result of (i) any change in or adoption of any Puerto Rico and/or federal laws, rules, regulations, policies, or procedures, or the interpretation of such laws, rules, regulations, policies, or procedures, including without limitation, those from CMS or any change to the Medicaid State plan, (ii) any amendment of this Contact pursuant to Section , (iii) any change required pursuant to Section 56.2 due to changes, clarifications, or supplementations as a result of CMS requirements, or (iv) any change in an adoption of any MI Salud Policies and Procedures, either Party is adversely affected by such change, it may so notify the other Party. The Parties shall use good faith efforts to promptly renegotiate, in a term not to exceed thirty (30) Business Days, the Administrative Fee and amend the Contract to reflect the additional cost and expenses to the Contractor as a result of such change or amendment.
|
ARTICLE 39
|
CONFLICT OF INTEREST AND CONTRACTOR INDEPENDENCE
|
39.1
|
The duty to provide information about interests and conflicting relations is continuous and extends throughout the Contract Term.
|
39.2
|
The Contractor covenants that it presently has no interest and shall not acquire any interest, direct or indirect, that would conflict in any material manner or degree with, or have a material adverse effect on the performance of its services hereunder. The Contractor further covenants that in the performance of the Contract no person having any such interest shall be employed. The Contractor shall submit a conflict of interest form, attesting to these same facts, by January 10 of each calendar year; and at any time, within fifteen (15) Calendar Days of request by ASES. The form will be included in Attachment 12.
|
39.3
|
It shall be the responsibility of the Contractor to maintain independence and to establish necessary policies and procedures to assist the Contractor in determining if the actual Contractors performing work under this Contract have any impairment to their independence.
|
39.4
|
The Contractor further agrees to take all necessary actions to eliminate threats to impartiality and independence, including but not limited to reassigning, removing, or terminating Providers or Subcontractors.
|
39.5
|
ASES acknowledges that it has no objections to the Contractor during the Term of this Contract acquiring and operating, through an affiliated HMO organized under Chapter 19 of the Puerto Rico Insurance Code, health facilities that may provide Covered Services to Enrollees in the MI Salud Program. Upon the request of the Contractor, ASES shall request the opinion of the Puerto Rico Department of Justice confirming that any such action by the Contractor and its affiliated HMO would not adversely affect the Contractor’s ability to comply with applicable Puerto Rico law.
|
39.6
|
ASES acknowledges that: (i) the Contractor has disclosed to ASES that the Contractor holds a minority ownership interest in NeoDeck Holdings, Inc., a software development company that offers a certified EHR system that meets the specifications in Attachment 15 of this Contract; and (ii) Network Providers may select the NeoDeck EHR system, from among other EHR Systems produced by other software developers with which the Contractor has no affiliation, to meet their obligations to implement and maintain an EHR system in accordance with the specifications set forth in Attachment 15 of this Contract. The Contractor acknowledges that it will not require the use of NeoDeck Holdings, Inc.’s EHR system to satisfy such Provider obligation.
|
ARTICLE 40
|
CHOICE OF LAW OR VENUE
|
40.1
|
This Contract shall be governed in all respects by the laws of Puerto Rico. Any lawsuit or other action brought against ASES or the Commonwealth based upon or arising from this Contract shall be brought in a court or other forum of competent jurisdiction of the Commonwealth of Puerto Rico.
|
ARTICLE 41
|
THIRD-PARTY BENEFICIARIES
|
|
41.1
|
Except as expressly provided herein, no term or provision hereof shall be construed in any way to grant, convey or create any rights or interest to or in any person or entity not a Party to this Contract, except with respect to payments to Providers that have rendered Covered Services and Benefits to Enrollees in the MI Salud Plan as set forth in this Contract.
|
ARTICLE 42
|
SURVIVABILITY
|
|
42.1
|
The representations and warranties made by the Parties in this Contract shall survive the delivery or provision of all services hereunder.
|
ARTICLE 43
|
PROHIBITED AFFILIATIONS WITH INDIVIDUALS DEBARRED AND SUSPENDED
|
|
43.1
|
The Contractor certifies that it is not presently debarred, suspended, proposed for debarment or declared ineligible for award of contracts by any federal or Puerto Rico agency, as provided in Section 13.4 of this Contract. In addition, the Contractor certifies that, to the best of its knowledge based on its compliance with the procedures established in Section 9.4.9 of this Contract, it does not presently employ or subcontract with any person or entity that could be excluded from participation in the Medicaid Program under 42 CFR 1001.1001 (exclusion of entities owned or controlled by a sanctioned person) or 1001.1051 (exclusion of individuals with ownership or control interest in sanctioned entities). Any violation of this Article shall be grounds for termination pursuant to Article 35 of this Contract.
|
ARTICLE 44
|
WAIVER
|
|
44.1
|
The waiver by either Party of any breach of any provision contained in this Contract by the other Party shall not be deemed to be a waiver of such provision on any subsequent breach of the same or any other provision contained in this Contract and shall not establish a course of performance between the Parties contradictory to the terms hereof.
|
ARTICLE 45
|
FORCE MAJEURE
|
|
45.1
|
Neither Party to this Contract shall be responsible for delays or failures in performance resulting from acts beyond the control of such Party. Such acts shall include, but not be limited to, acts of God, strikes, riots, lockouts, acts of war, epidemics, fire, earthquakes, or other disasters.
|
ARTICLE 46
|
BINDING
|
|
46.1
|
This Contract and all of its terms, conditions, requirements, and amendments shall be binding on ASES and the Contractor and their respective successors and permitted assigns.
|
ARTICLE 47
|
TIME IS OF THE ESSENCE
|
|
47.1
|
Time is of the essence in this Contract. Any reference to “Days” shall be deemed Calendar Days unless otherwise specifically stated.
|
ARTICLE 48
|
AUTHORITY
|
|
48.1
|
ASES has full power and authority to enter into this Contract, and the person signing on behalf of ASES has been properly authorized and empowered to enter into this Contract on behalf of ASES and to bind ASES to the terms of this Contract. The Contractor has full power and authority to enter into this Contract, and the person signing on behalf of the Contractor has been properly authorized and empowered to enter into this Contract on behalf of the Contractor and to bind the Contractor to the terms of this Contract. Each Party further acknowledges that it has had the opportunity to consult with and/or retain legal counsel of its choice, read this Contract. Each party acknowledges that it understands this Contract and agrees to be bound by it.
|
ARTICLE 49
|
ETHICS IN PUBLIC CONTRACTING
|
|
49.1
|
The Contractor understands, states, and certifies that it made its proposal without collusion or fraud and that it did not offer or receive any kickbacks or other inducements from any other contractor, supplier, manufacturer, or subcontractor in connection with its proposal.
|
ARTICLE 50
|
INFORMAL DISPUTE RESOLUTION PROCEDURES.
|
|
50.1
|
The Parties agree that, at all times, they will attempt in good faith to resolve all disputes that may arise under this Contract. The Parties further agree that, upon receipt of written notice of a dispute from a Party, the Parties shall refer the dispute to the designated person of each Party. The designated persons shall negotiate in good faith to resolve the dispute, conferring as often as they deem reasonably necessary, and shall gather and in good faith furnish to each other the information pertinent to the dispute. Statements made by representatives of the Parties during the dispute resolution mechanisms set forth in this Article 51 and documents specifically created for such dispute resolution mechanisms shall be considered part of settlement negotiations and shall not be admissible in evidence in any proceeding without the mutual written consent of the Parties.
|
|
50.2
|
The Parties agree that this Article 50 will not apply to the procedures in Articles 19 and 20 of this Contract.
|
ARTICLE 51
|
SECTION TITLES NOT CONTROLLING
|
|
51.1
|
The Section and Article titles used in this Contract are for reference purposes only and shall not be deemed a part of this Contract.
|
ARTICLE 52
|
HOLD HARMLESS
|
|
52.1
|
The Contractor shall indemnify and hold ASES, and its officers and directors harmless from and against all losses, damages, claims, demands, fines, costs, penalties, liabilities and expenses of every kind, including but not limited to reasonable attorneys’ fees (collectively, “Losses”) to which they may be subjected based on or arising from (i) the acts or omissions of the Contractor, or its employees and permitted assigns in the conduct, performance, or execution of any obligation of the Contractor under this Contract; or (ii) any breach by the Contractor of any of its representations or warranties contained in this Contract. The Parties acknowledge that the Contractor shall not be liable for any such Losses to the extent that such Losses are caused by or arise from the negligence or willful misconduct of ASES.
|
|
52.2
|
ASES shall indemnify and hold the Contractor, Triple-C, Inc., and their respective officers and directors harmless from and against all Losses to which they may be subjected: (i) based on or arising from the acts or omissions of the ASES or its employees, and permitted assigns in the conduct, performance, or execution of any obligation of ASES under this Contract; (ii) based on or arising from any breach by ASES of any of its representations or warranties contained in this Contract; (iii) by any FQHC with respect to any dispute regarding payment for any FQHC Service provided outside the scope of this Contract; or (iv) by any Provider, PMG or Enrollee on account of the conduct, performance, execution, decisions, and representations of MCS during its tenure and administration of the MI Salud Program in the Service Regions. ASES further agrees that the Contractor shall not be liable for the financial condition of any PMG or Provider who served an Enrollee in the Service Regions during such tenure and administration or for monies owed or that may be owed by MCS to such PMG or Provider. The Parties acknowledge that ASES shall not be liable for any such Losses to the extent that such Losses are caused by or arise from the negligence or willful misconduct of the Contractor.
|
ARTICLE 53
|
COOPERATION WITH AUDITS
|
|
53.1
|
The Contractor agrees to assist and cooperate with ASES in any and all matters and activities related to or arising out of any audit or review, whether federal or internal in nature.
|
|
53.2
|
The Parties also agree that each Party shall be solely responsible for any costs it incurs for any audit related inquiries or matters. Moreover, neither party may charge or collect any fees or compensation from the other party for any matter, activity, or inquiry related to, arising out of, or based on an audit or review.
|
ARTICLE 54
|
OWNERSHIP AND FINANCIAL DISCLOSURE
|
|
54.1
|
The Contractor shall disclose financial statements for each person or corporation with a direct ownership or control interest of five percent (5%) or more in the Contractor’s entity.
|
ARTICLE 55
|
AMENDMENT IN WRITING
|
|
55.1
|
No amendment, waiver, termination or discharge of this Contract, or any of the terms or provisions hereof, shall be binding upon either party unless confirmed in writing. Additionally, CMS approval shall be required before any such amendment is effective. Any agreement of the Parties to amend, modify, eliminate, or otherwise change any part of this Contract shall not affect any other part of this Contract, and the remainder of this Contract shall continue to be of full force and effect as set out herein.
|
|
55.2
|
ASES reserves the authority to seek an amendment of this Contract at any time if such amendment is necessary in order for the terms of this Contract to comply with federal law or a CMS requirement, and the Contractor shall consent to any such amendment, subject to its renegotiation rights under Section 38.2.6 of this Contract and its termination rights under Section 35.1.3.4 of this Contract.
|
ARTICLE 56
|
CONTRACT ASSIGNMENT
|
|
56.1
|
Contractor shall not assign this Contract, in whole or in part, without the prior written consent of ASES, and any attempted assignment not in accordance herewith shall be null and void and of no force or effect. Notwithstanding the foregoing, the Contractor shall have a right to delegate any obligation arising hereunder or to assign this Contract to Triple-C, Inc., its corporate affiliate, upon prior written notice to ASES.
|
ARTICLE 57
|
SEVERABILITY
|
|
57.1
|
Any section, subsection, paragraph, term, condition, provision, or other part of this Contract that is judged, held, found or declared to be voidable, void, invalid, illegal or otherwise not fully enforceable shall not affect any other part of this Contract, and the remainder of this Contract shall continue to be of full force and effect as set out herein.
|
ARTICLE 58
|
ENTIRE AGREEMENT
|
|
58.1
|
This Contract constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior negotiations, representations or contracts. No written or oral agreements, representatives, statements, negotiations, understandings, or discussions that are not set out, referenced, or specifically incorporated in this Contract shall in any way be binding or of effect between the parties.
|
|
58.2
|
All applicable laws as in effect on the Effective Date of the Contract are incorporated by reference into this Contract, as provided in Section 38.2.
|
|
58.3
|
Subject to Section 38.2.6 of this Contract, the Contractor acknowledges that it may be necessary or convenient during the Term of this Contract to clarify or supplement certain terms and conditions of this Contract to conform it to or otherwise to incorporate CMS requirements. In any of these events, the Contractor agrees that ASES shall have the right to issue from time to time normative letters which shall be then incorporated into the Contract. Such normative letters are advisory in nature, and shall not, absent an amendment to the Contract, change the Contractor’s obligations under this Contract.
|
ARTICLE 59
|
NOTICES
|
|
59.1
|
All notices, consents, approvals and requests required or permitted shall be given in writing and shall be effective for all purposes if hand delivered or sent by (a) personal delivery, (b) expedited prepaid delivery service, either commercial or United States Postal Service, with proof of attempted delivery, or (c) telecopier or (d) electronic mail (in each case of (c) and (d), with answer back acknowledged, addressed as follows:
|
|
59.1.1
|
If to ASES at:
|
Mailing Address:
Administración de Seguros de Salud
P.O. Box 195661
San Juan, PR 00919-5661
|
Physical Address:
Urb. Caribe 1552
Ave. Ponce de León, Sec. El Cinco
San Juan, PR 00926-2706
|
|
59.1.2
|
If to Contractor at:
|
Mailing Address:
Triple-S Salud, Inc.
P.O. Box 363628
San Juan, PR 00936-3628
|
Physical Address:
Triple-S Salud, Inc.
1441 Ave. Roosevelt, 6
th
Floor
San Juan, PR 00920
|
|
59.1.3
|
All notices, elections, requests and demands under this Contract shall be effective and deemed received upon the earliest of (i) the actual receipt of the same by personal delivery or otherwise, (ii) two (2) Business Days after being deposited with a nationally recognized overnight courier service as required above, (iii) three (3) Business Days after being deposited in the United States mail as required above or (iv) on the day sent if sent by facsimile with voice confirmation on or before 4:00 p.m. Puerto Rico time on any Business Day or on the next Business Day if so delivered after 4:00 p.m. Puerto Rico time or on any day other than a Business Day. Rejection or other refusal to accept or the inability to deliver because of changed address of which no notice was given as herein required shall be deemed to be receipt of the notice, election, request, or demand sent.
|
ARTICLE 60
|
OFFICE OF THE COMPTROLLER
|
|
60.1
|
ASES will file this Contract before the Office of the Comptroller of Puerto Rico within fifteen (15) Calendar Days from the Effective Date.
|
ARTICLE 61
|
PHASE OUT AND PHASE IN OF ADDITIONAL SERVICE REGIONS
|
|
61.1
|
ASES and Humana Health Plans of Puerto Rico, Inc., (“Humana”) entered into a Restated Contract dated as of June13, 2011 (the “Humana Contract”) for the provision of Covered Services in the Southwest, Southeast and East Regions (collectively the “Humana Regions”). ASES and Humana were unable to agree on the Per Member Per Month fee for each of the Humana Regions for Fiscal Year 2013-2014, and therefore, ASES elected not to renew the Humana Contract, which terminated under the terms thereof on June 30, 2013 (the “Humana Termination Date”).
|
|
61.2
|
Under the terms of Section 34.8.2.10 and Section 35.4 of the Humana Contract, Humana is required to submit a transition plan (the ”Transition Plan”) which, among other requirements, (i) must maintain Claims processing functions for ten (10) consecutive months from the Humana Termination Date, (ii) complete adjudication of all Claims and (iii) ensure the efficient and orderly transition of Enrollees in the Humana Regions from coverage under the Humana Contract to any new arrangement agreed to by ASES, including cooperation with the contractor selected by ASES to take over the provision of Covered Services in the Humana Regions. In addition, and as mandated by the Patient’s Bill of Rights, Humana is required to notify the Beneficiaries in the Humana Regions of the non-renewal of the Humana Contract and is obligated to continue to render Covered Services during a period of ninety (90) Calendar Days from the Humana Termination Date (such period, as may be shortened by ASES and Humana in writing, shall be referred to as the “Transition Period”).
|
|
61.3
|
The Contractor and ASES have agreed that (i) once the Transition Period terminates and (ii) the terms and conditions of the Transition Plan have been complied with by Humana, to ASES’ satisfaction, but (iii) no later than October 1, 2013, the Contractor shall commence to render Covered Services to Enrollees in the Humana Regions under the terms and conditions of this Contract (the “Humana Regions Effective Date). The Parties agree to execute a written instrument confirming the Humana Regions Effective Date, which instrument shall be considered as a supplement to this Contract.
|
|
61.4
|
Commencing on the Human Regions Effective Date, subject to all the terms and conditions of the Contract:
|
|
61.4.1
|
Each of the Humana Regions shall be considered a Service Region for all purposes of the Contract;
|
|
61.4.2
|
The Contractor shall perform the Administrative Services in each Humana Region; and
|
|
61.4.3
|
ASES shall pay the Contractor the Per Member Per Month Administrative Fee indicated below for each Humana Region:
|
Southwest | $5.44; |
Southeast | $5.50; and |
East | $5.21. |
|
61.5
|
The Parties agree to negotiate in good faith with respect to any circumstances; needs or requirements not contemplated in the Transition Plan or that otherwise arise during the Transition Period to ensure the efficient and orderly transition of Enrollees in the Humana Regions from coverage under the Humana Contract to coverage under the Contract.
|
(signed) | 7/1/2013 | ||
Ricardo A. Rivera Cardona | Date | ||
Executive Director |
TRIPLE-S SALUD, INC. | |||
(signed) | 7/1/2013 | ||
Pablo Almodóvar | Date | ||
President and Chief Executive Officer | |||
Attachment
|
Attachment #
|
||
Applicable Federal and Puerto Rico Laws
|
1
|
||
Map of Geographical Service Regions
|
2
|
||
ASES Universal Beneficiary Guidelines
|
3
|
||
List of CPTET Centers and Community Board Organizations
|
4
|
||
Master Formulary (as of March 21, 2013 for Physical Health, and December 13 for Mental Health).
Includes the following documents:
|
5
|
||
●
|
“List of Specialty Drugs (contracted) Physical Health 2013-2014”
|
||
●
|
Normative Letter 11-0119
|
||
●
|
“List of Preferred Drugs – Physical Health 2013-2014”
|
||
Retail Pharmacy Reimbursement Levels
|
6
|
||
Uniform Guide for Special Coverage (as of July, 2009)
|
7
|
||
Enrollee Co-Payment Chart (as of July 1, 2013)
|
8
|
||
Information System Process and Data Exchange Layout, including:
|
|||
●
|
Enrollment Manual (as of June 2011)
|
||
o
|
Addendum b – Enroll Relationship Requirements (Enrollment Record Layout)
|
||
o
|
Addendum c – Error Code Table (Subscription File Error Description)
|
||
o
|
Addendum d – Carrier Eligibility File Layout (Family Record, Member Record)
|
||
o
|
Addendum e – Flow Diagram
|
||
●
|
ASES 820 Mapping
|
9
|
|
●
|
ASES Query Process
|
||
o
|
Eligibility File Layout (as of August 1, 2008)
|
||
o
|
Query Response File Layout, with Query Response Flow (as of October 2008)
|
||
●
|
Carrier to ASES Data Submissions: Version 1.7C (File layouts as of May 10, 2011)
|
||
Projected Medical Cost by Region
Calculation to threshold Per Member Per Month
|
10
|
||
Administrative Fee
|
11
|
||
Deliverables
|
12
|
||
Normative Letters:
|
|||
●
|
ASES Normative Letter 10-10-06 “Medical Services Contracted for the year 2011”
|
||
●
|
Amendment to ASES Normative Letter 10-10-06 (issued October 2, 2011)
|
||
●
|
Normative Letter 11-06-29 (issued June 29, 2011)
|
||
●
|
ASES Normative Letter 04-130 (issued February 13, 2004)
|
13
|
|
●
|
PRICO Normative Letter CA-I-2-1232-91 (issued February 21, 1991)
|
||
●
|
Special Needs Children Diagnostic Codes (issued December 23, 2008)
|
||
Program Integrity Guidelines (2013-2014)
|
14
|
||
Electronic Health Record Specifications
|
15
|
||
Distribution of Risk for Covered Risks
|
16
|
||
List of Subcontractors
|
17
|
||
ASES 90 Day Supple (10-25-2011)
|
18
|
||
Auto Enrollment: Protocol for Dispatch of Prescription Drugs
|
19
|
||
Authorization of Automated Clearing House (ACH) Payment
|
20
|
||
Network Provider Lists (Master File Templates)
●
Mental Health
●
Physical Health
|
21
|
||
Strategic Plan for Health Information Organization (HIO)
|
22
|
||
Provider Fee Schedule Locators
|
23
|
||
ASES Template Reports
|
24
|
●
|
Act 72 of September 7, 1993, as amended, known as “Puerto Rico Health Insurance Administration Law”.
|
●
|
Puerto Rico Insurance Code and its applicable regulations.
|
●
|
Act 81 of May 14, 1912; known as “Organic Law for the Puerto Rico Health Department”
|
●
|
Act 194 of August 25, 2000, as amended, known as “The Declaration of Patient’s Rights and Responsibilities”
|
●
|
Act 408 of October 2, 2000, as amended, known as “Puerto Rico Pharmacy Law”
|
●
|
Act 11 of April 11, 2011, as amended, known as “Organic Law of the Office of Patient Advocate”
|
●
|
Act 247 of September 3, 2004, as amended, known as the “Puerto Rico Pharmacy Law”
|
●
|
Act 139 of August 1, 2008, as amended, known as “Law for the Medical Licensing and Discipline Board”
|
●
|
Act 109 of June 28, 1974, as amended, known as “Law for the Puerto Rico Public Services Commission”
|
●
|
Act 225 of July 23, 1974, as amended, known as “Law for Ambulance Services”
|
●
|
The Public Services Commission’s Regulations for ambulance services in Puerto Rico, Regulation Num. 6737 of December 1, 2003.
|
●
|
Act 86 of August 16, 1997, known as “Law for Residents of Culebra and Vieques”
|
●
|
Act 27 of August 12, 1999, known as “Law for the Implementation of the Public Policy on Suicide Prevention”
|
●
|
Act 243 of November 10, 2006, known as “Law to establish the public policy concerning the use of the Social Security Number for identification and the protection of its confidentiality”
|
●
|
Act 84 of June 18, 2002, known as “Code of Ethics for Contractors, Suppliers and Applicants for Economic Incentives from the Executive Agencies of the Commonwealth”
|
●
|
Act 12 of July 24, 1985, as amended, known as the “Government Ethics Law”
|
●
|
Act 458 of December 29, 2000, as amended, known as “Law to Prohibit the Adjudication of Auctions to convicts of Fraud, Embezzlement or Illegal Misappropriation of Public Funds”
|
●
|
Act 70 of August 12, 1988, as amended, known as the “Puerto Rico Uniform Administrative Proceedings Law”
|
|
●
|
Puerto Rico Health Department’s State Plan (“Medicaid State Plan” and “CHIPS State Plan”
|
●
|
Title XIX of the Medical Assistance Program (“Grants to States for Medical Assistance Programs”)
|
●
|
Title XXI of the Social Security Act, Children’s Health Insurance Program (“CHIP”)
|
●
|
Federal rules and Regulations as established by the Center for Medicare & Medicaid Services (“CMS”) and the Checklist for Managed Care Contract Approval including, but not limited to: 42 CFR 422.208 and 210 (Physician incentive plans); 422.560-422.626; 42 CFR 438 (managed care) including subsections 56, 60, 66, 206(b), 214, 242; 42 CFR 431 (fair hearings and appeals); 42 CFR 455 (fraud and abuse reporting); 42 CFR 447 (timely claims payment); 45 CFR 74.53 (retention requirements for records); 42 CFR 433 Subpart D, 42 CFR 447.20 and 42 CFR 434 (third party liability); 42 CFR 435.911 and 435.914; 42 CFR 431.52-53 (ambulance services); 42 CFR 405.2402; 42 CFR Part 455.104; 42 CFR Part 455.106; 42 CFR 447.20 and 42 CFR 434.6(a)(9)
|
●
|
Federal rules and regulations as established by the United States Department of Labor in Title XXIX of the Code of Federal Regulations as applicable
|
●
|
Davis-Bacon Act, 40 U.S.C. 276a, et seq.;
|
●
|
The Social Security Act, including Titles VI, VII, XIX and XXI
|
●
|
Copeland Anti-Kickback Act, 40 U.S.C 276c
|
●
|
Fair Labor Standards Act of 1938, 29 U.S.C 201 et seq.
|
●
|
Clean Air Act, 42 U.S.C. 7401 et seq.
|
●
|
Federal Water Pollution Control Act as Amended, 33 U.S.C. 1251 et seq.
|
●
|
Federal Rehabilitation Act of 1973
|
●
|
Byrd Anti-Lobbying Amendment, 31 U.S.C. 1352
|
●
|
The Clinical Laboratory Improvement Amendments of 1988;
|
●
|
The Health Insurance Portability and Accountability Act of 1996 (HIPAA);
|
●
|
Omnibus Budget Reconciliation Act of 1981, P.L. 97-38;
|
●
|
Debarment and Suspensions, 45 CFR 74 Appendix A(8) and Executive Orders 12549 and 12689
|
●
|
Americans with Disabilities Act, 42 USC 12101 et seq.;
|
●
|
Medicare Modernization Act of 2003, P.L. 108-173
|
●
|
Mental Health Parity and Addiction Equity Act of 2008, P.L. 110-343
|
●
|
Children Health Insurance Program Act of 2009, P.L. No. 111-5; and
|
●
|
Health Reform Act of 2010, P.L. 111-148
|
Medicaid Laws, regulations and requirements pertain only to the Medicaid population.
|
TELÉFONOS
|
5
|
LANGUAGE
|
6
|
DEFINITIONS
|
6
|
HIPAA
|
10
|
IMPORTANT INFORMATION ON YOUR HEALTH PLAN
|
10
|
Mi Salud
|
10
|
Who are elegible to enjoy the services and benefits of Mi Salud?
|
10
|
AUTO-ENROLLMENT
|
12
|
Auto-Assignment
|
12
|
THIS YOUR ID CARD OF THE HEALTH PLAN OF THE GOVERNMENT OF PUERTO RICO
|
12
|
FRAUD AND ABUSE
|
13
|
What is fraud?
|
13
|
What is abuse?
|
14
|
What can I do to avoid fraud and abuse?
|
14
|
How can I report situations on fraud and/or abuse?
|
14
|
PRIMARY MEDICAL GROUP AND PRIMARY CARE PHYSICIAN
|
15
|
Can I change my Primary Medical Group or the Primary Care Physician?
|
15
|
Choosing the Primary Care Group and the Primary Care Physician
|
16
|
RECERTIFICATION OF ELIGIBILITY
|
17
|
PUBLIC EMPLOYEE
|
17
|
What can I do if my eligibility to the Plan is cancelled?
|
18
|
How can I enroll in another of the plans contracted for government employees?
|
18
|
Can the members of the Police Department of Puerto Rico enroll in Mi Salud?
|
19
|
WHAT IS COORDINATED CARE?
|
19
|
YOUR PRIMARY MEDICAL GROUP AND YOUR PRIMARY CARE PHYSICIAN
|
19
|
What is a Primary Medical Group?
|
19
|
What is a Preferred Providers Network?
|
20
|
Are all my specialists within the Preferred Network of my Primary Medical Group?
|
21
|
What is Triple S General Network?
|
22
|
Will I need the Countersignature on the Prescriptions of Medications?
|
22
|
KNOW THE RESPONSIBILITY OF YOUR PRIMARY CARE PHYSICIAN
|
22
|
HOW TO OBTAIN INFORMATION ABOUT PARTICIPATING PHYSICIANS
|
23
|
THESE ARE YOUR RIGHTS
|
23
|
THESE ARE YOUR RESPOSIBILITIES
|
24
|
EMERGENCIES AND URGENCIES
|
25
|
How do I know when it is an emergency?
|
25
|
When can I receive emergency services?
|
25
|
And then, what is an urgency?
|
26
|
How can I receive urgency services?
|
26
|
How can I receive services outside business hours from my Primary Care Physician, the Primary Medical Group or the Preferred Network of Providers?
|
26
|
WHAT IS AN ADVANCE DIRECTIVE?
|
26
|
GRIEVANCES AND APPEALS
|
27
|
What is a grievance?
|
27
|
How can you file a complaint?
|
27
|
What is a Notice of Action?
|
28
|
What can I do if I do not agree if the Notice of Action?
|
28
|
What is an appeal?
|
28
|
Who will hear your appeal?
|
28
|
How much time will they take to make a determination on my appeal?
|
28
|
TIME TO SOLVE REQUESTS, COMPLAINTS AND APPEALS
|
29
|
DENTAL SERVICES
|
29
|
MENTAL HEALTH SERVICES
|
30
|
How can I receive mental health services or services against drug dependence?
|
30
|
PREVENTIVE SERVICES
|
30
|
What are preventive services?
|
30
|
HIV-AIDS
|
31
|
HEPATITIS-C
|
36
|
This is your Benefits Coverage
|
36
|
Preventive Services
|
37
|
Dental Services
|
38
|
Diagnostic Testing Services
|
39
|
Ambulatory Rehabilitation Services
|
39
|
Medical and Surgical Services
|
40
|
Ambulance Services
|
40
|
Maternity and Prenatal Services
|
40
|
Emergency Room Services
|
41
|
Hospitalization Services
|
41
|
Mental Health Services
|
42
|
Mental Health Hospitalization Services
|
43
|
Pharmacy Services
|
43
|
Services Excluded from the Basic Coverage
|
43
|
Special Coverage Services
|
45
|
Services excluded from the Special Coverage
|
48
|
Medicare Coverage Services
|
48
|
DISEASE MANAGEMENT AND SPECIAL CONDITION REGISTRY
|
49
|
Chronic Disease Management
|
49
|
Case Management
|
49
|
Special Condition Registry
|
49
|
THESE ARE YOUR COPAYMENTS AND COINSURANCES
|
50
|
HEALTH REGION MAPS
|
53
|
TELE MI SALUD
|
|||
Metro area | 787-775-1352 | ||
Toll-free | 1-800-981-1352 | ||
TTY | 1-855-295-4040 |
Patients Advocate Office
Toll-free
Metro Area |
1-800-981-0031
787-977-1100
|
Puerto Rico Health Insurance Administration
Toll-free 1-800-981-2737
|
IMPORTANT:
|
As a member of MI Salud Plan, you authorize the Federal Government, ASES, and the Patients Advocate Office, the Insurers or their representatives, to see your medical records to assess the quality, convenience, cost and promptness of
services
rendered to you.
|
|
·
|
American citizens.
|
|
·
|
Persons with low or no income
|
|
·
|
Population of Federal Medicaid Program: persons over age 65, persons that are blind or disabled and pregnant women
|
|
·
|
Children under the CHIP Program.
|
|
·
|
Government employees, retirees and their dependents whose payroll is processed by the Treasury Department.
|
|
·
|
Members of the Police Department of Puerto Rico, their widows, widowers and children that survive them.
|
|
·
|
Veterans.
|
|
·
|
Children under State custody through the Family and Children Administration (ADFAN, for its acronym in Spanish)
|
|
·
|
Survivors of domestic violence through the Women’s Advocate Office.
|
|
·
|
Your name and both last names;
|
|
·
|
Your contract number;
|
|
·
|
The group to which you belong;
|
|
·
|
Your coverages;
|
|
·
|
Your copayments and coinsurances.
|
|
-
|
You take your ID card with you when you visit your physicians, request laboratory or X- rays services or need health services.
|
|
-
|
They give you your ID card back after you receive medical services. |
|
-
|
Each insured person in your family even if he is a baby, has his own ID card. |
-
|
You keep your card in a safe place to avoid losing and having to wait for a new card. |
IMPORTANT:
|
|
No hospital can refuse emergency services for not having Mi Salud card. Under EMTALA you have the right to receive adequate emergency services, including evaluation and treatment of a emergency condition or delivery in Hospital Emergency Rooms.
|
|
·
|
Billing for medical services or procedures not actually performed.
|
|
·
|
Billing for supplies or medications not dispensed.
|
|
·
|
Lending an ID card to someone who is not entitled to it (misrepresentation) to obtain clinical services or medications
|
|
·
|
Billing for a more costly payment that the one actually performed to obtain a higher payment.
|
|
·
|
Submitting false documents to obtain reimbursements.
|
|
·
|
Billing for the same service more than once.
|
|
·
|
Providing false information in a health enrollment form.
|
|
·
|
Billing for the dispensing of full prescription when the prescription was actually filled partially.
|
|
·
|
Receiving services rendered by a provider that has been excluded from the Medicaid Program.
|
|
·
|
Receiving reimbursement for services that are not medically necessary or that do not comply with the health care professional standards.
|
|
·
|
Overuse of services that are not medically necessary, such as the constantly using the emergency room instead of going to the primary care physician
|
|
·
|
Excess in the orders for diagnostic tests that do not have a medical justification.
|
|
·
|
Waiving health plan copayments or coinsurances to attract customers.
|
|
·
|
Protect your ID card information: never provide information on your health plan to strangers or to callers by phone.
|
|
·
|
Learn the terms of your coverage and keep a copy of the medical studies to avoid duplicating services. If you visit a doctor, keep a copy of your laboratory results and other tests performed and have on hand a list of the medications you are taking. In this way you will not have to repeat tests that will consume time and money.
|
|
·
|
Verify the information before signing any insurance enrollment form or health service form
|
|
·
|
Request and review the quarterly summary of the services you receive. You may request the summary of services directly to Triple S that provides you Mi Salud Services. .
|
|
1.
|
The beneficiary moved out of the Region;
|
|
2.
|
For moral or religious reasons, the provider does not render the services the beneficiary needs;
|
|
3.
|
The beneficiary needs services that must be rendered at the same time and the services are available. Not receiving all the services as ordered may put the beneficiary at risk unnecessarily.
|
|
a.
|
bad quality of services,
|
|
b.
|
lack of access to covered services,
|
|
c.
|
lack or providers with experience to take care of the beneficiary’s health care needs.
|
IMPORTANT:
|
|
The Medicaid Program is the only office authorized to make changes on your personal information and your residential address. You must notify the Medicaid Program of any changes such as changes in address, family group, marital status, your income, corrections to names, and dates of birth, among others.
|
IMPORTANT:
|
Remember, you must register your baby in the Medicaid Program before he is 90 days of age. You must bring with you the birth certificate.
|
IMPORTANT: | |
Remember, it is your responsibility to keep appointments and update your information and mailing address in the Office of the Medicaid program in order to receive communications related to your recertification. If you do not receive the notification from the Insurer, it is your responsibility to request the reevaluation appointment
.
|
IMPORTANT: | |
Remember to attend on time to your eligibility reevaluations, so you do not lose your Mi Salud benefits.
|
IMPORTANT:
|
|
Remember that for you to be able to enroll in another plan, you must have lost your eligibility and may only enroll in another plan during the open health insurance enrollment period for the employees of the Government of Puerto Rico established by ASES. |
|
·
|
General Practitioners
|
|
·
|
Family Physicians
|
|
·
|
Pediatricians
|
|
·
|
Gynecologists/Obstetricians
|
|
·
|
Internists
|
IMPORTANT:
|
|
Physical Exam - You must make an appointment with your Primary Care Physician for him to make your annual physical exam.
|
|
Routine Medical Appointments- services that are not urgent, but that present symptoms, must be coordinated within a term that does not exceed 14 days. Regarding routine mental services, the term should not exceed 15 days.
|
|
Appointment for urgent situations – as long there is not a risk of death or damage to the body or body organs, they must be obtained within a period of 24 hours..
|
|
These conditions must be treated at the medical office or offices with extended business hours, not at emergency rooms
.
|
|
·
|
Specialists and sub-specialists (Cardiologists, Orthopedians, Rheumatologists, Endocrinologists, Urologists, Gastroenterologist, Oncologists and Physiatrists, among others, without it being understood that it is limited to only these specialist.
|
|
·
|
Ancillary medical services providers: Physical therapists, nutritionists, speech pathologists, among others:
|
|
·
|
Clinical laboratories
|
|
·
|
Specialized diagnostic tests
|
|
·
|
Imaging Centers
|
|
·
|
Cardiovascular Surgery and Catheterism Centers
|
|
·
|
Hospitals
|
|
·
|
Urgency Rooms
|
|
·
|
Emergency Rooms
|
IMPORTANT
:
|
|
Your Primary Care Physician is the only authorized to give you the referrals you need for your health condition. None of the Administrator, the Medical Director or the Board of the Primary Medical Group, cannot issue or authorize the referral. If your Primary Care Physician does not provide you the referral, you can request an administrative referral from Triple S by submitting a complaint.
|
IMPORTANT:
|
|
Remember to use the specialists and sub-specialists within the Preferred Network of your Primary Medical Group, so you do not need the countersignature of your Primary Care Physician on your prescriptions.
|
|
·
|
Perform medical assessments relevant to your health.
|
|
·
|
To provide, coordinate and manage all health services and treatments that you and your family need.
|
|
·
|
Provide preventive health services to keep you healthy.
|
|
·
|
Provide care when you feel or are sick.
|
|
·
|
Tell you when he believes it is necessary that you visit a specialist or sub-specialist
|
|
·
|
Provide referrals when necessary, if you should visit a specialist or sub-specialist outside of the Preferred Network of Primary Medical Group or when you want a second opinion.
|
|
·
|
Coordinate visits to specialists or sub-specialists outside the Preferred Network of the Primary Medical Group
|
|
·
|
Provide the prescriptions for your medications or the orders for your treatments.
|
|
·
|
Keep your medical record updated with all the information on your health conditions, medications, treatments, etc.
|
|
·
|
Consult with other health professionals about your diagnosis and treatment.
|
|
·
|
Medical Specialty
|
|
·
|
Name
|
|
·
|
Address
|
|
·
|
Telephone numbers
|
|
·
|
Office days and business hours
|
|
·
|
You have the right to demand to be kept informed and receive information about:
|
|
o
|
your health plan
|
|
o
|
health care facilities
|
|
o
|
health care professionals
|
|
o
|
health services covered,
|
|
o
|
access to contracted services.
|
|
·
|
The right to be treated with respect and with due regard for your dignity and privacy.
|
|
·
|
Select freely your Primary Medical Group, your primary care physician, laboratory, X-rays, hospital, specialist and sub-specialists available within the Preferred Network of Primary Medical Group
|
|
·
|
Contact your primary care physician or specialist, freely and under the strict confidentiality.
|
|
·
|
Be free to receive emergency services 24 hours a day, 7 days a week.
|
|
·
|
Receive information about treatment alternatives and options available and, that these alternatives and options be presented to you in a manner appropriate to your condition and ability to understand.
|
|
·
|
Participate in decisions regarding your health care, including the right to refuse treatment.
|
|
·
|
Request a second opinion if you are interested in confirming a diagnosis or treatment plan.
|
|
·
|
Express with advance directives, either verbally or in writing, your wish as to what treatment and services you want to be provided or do not want to be provided if you become unable to make such decisions.
|
|
·
|
Be free from any form of restraint or seclusion used as a means of limitation, discipline, convenience or retaliation.
|
|
·
|
Receive copies of your medical records.
|
|
·
|
Receive highest quality services.
|
|
·
|
Continuity of health care
|
|
·
|
Access to adequate health services
|
|
·
|
Filing complaints and appeals, when you understand that your rights have been violated by denial of, limitation of or, improper collection for services.
|
|
·
|
Do not allow to be discriminated against for any reason
|
|
·
|
Have the freedom to choose the pharmacy or dentist of your preference among those contracted by Triple S.
|
|
·
|
Inform yourself about Mi Salud Coverage, its limits and exclusions.
|
|
·
|
Give your physician all your health-related information.
|
|
·
|
Inform your doctor of any changes in your health.
|
|
·
|
Follow the medical treatment as recommended by your primary care physician, specialist or sub-specialist.
|
|
·
|
Inform your physician when you do not understand an instruction or does not clearly understand what you are being inform.
|
|
·
|
Inform your physician when there is a reason why you cannot comply with the recommended treatment.
|
|
·
|
Recognize when you need to make changes to your lifestyle to benefit your health.
|
|
·
|
Participate in any decision regarding your health.
|
|
·
|
Communicating either verbally or in writing any advance directive you want to be fulfilled regarding your decision on medical treatment for the extension of your life.
|
|
·
|
Maintain appropriate behavior, so your behavior does not affect or does not allow other patients to receive necessary medical care.
|
|
·
|
Maintain an appropriate behavior, so your behavior does not affect the operation of Triple S Service Centers or prevent other beneficiaries from receiving the services provided at the Service Centers.
|
|
·
|
Provide all the information on other health insurance plans you may have.
|
|
·
|
Inform ASES of any fraud or improper action related to the services, providers and health facilities.
|
|
·
|
They have denied or partially approved a service. |
|
·
|
They have reduced, suspended or terminated a Service previously authorized.
|
·
|
They have denied the total or partial payment of a Service. |
·
|
You did not receive timely services.
|
|
·
|
Triple S has not taken any action on any situation according to the terms established.
|
|
·
|
Insurer’s refusal to your receiving services outside the Preferred Network of your Primary Medical Group or outside Triple S General Network, if the covered Service is not available in the contracted networks or if there is a shortage of such services.
|
|
·
|
To be able to receive services outside the preferred network, your Primary Care Physician must give you a referral or the referrals in a period that does not exceed 5 days.
|
|
·
|
Authorizations for covered services must be granted within a period that foes not exceed 72 hours.
|
|
·
|
Expedite authorizations for covered services must be given within 24 hours. |
|
·
|
Determinations on standard complaints must be notified to the affecter parties within a term that does not exceed 90 days.
|
|
·
|
The beneficiary can appeal the determination within a period of 20 to 90 days after receiving the notice of action.
|
|
·
|
The notices of action on standard appeals must be set to the affected parties within a period that does not exceed 45 days. Triple S may request a 14-day extension, as long as it is for the benefit of the beneficiary.
|
|
·
|
Decisions on expedited appeals will always depend on the patient’s health condition and may not exceed 3 days. They may request a 14-day extension as long as it is for the benefit of the beneficiary.
|
|
·
|
The beneficiary may request an Administrative Hearing before ASES between 20 to 90 days from the date you received notification of action on your appeal
|
|
●
|
Maintain health nutrition.
|
|
●
|
Avoid being overweight.
|
|
●
|
Be calm and in peace.
|
|
●
|
Take a few minutes daily to relax. This will help you reduce stress.
|
|
●
|
Get enough rest.
|
|
●
|
Do not smoke.
|
|
●
|
Do not use drugs or alcohol.
|
|
●
|
Visit or consult your doctor whenever you feel sick.
|
REGION
|
Coordinator
|
TELEPHONE/FAX
|
ADDRES
|
ARECIBO
|
Dr. Evelyn Reyes García
INTERNIST
|
(787) 878-7895
(787) 881-5773 (787) 879-3388 |
Antiguo Hosp. Distrito
Carr. 129 hacia Lares
Box 897
Arecibo, PR 00618
|
REGION
|
Coordinator
|
TELEPHONE/FAX
|
ADDRES
|
Contracted Pharmacies:
|
Farmacia Garcia (en Hatillo)
Lcdo. Daniel Mahiques |
(787) 898-3975
(787) 820-9048 fax |
121 Calle Vidal Feliz
Hatillo, PR |
Farmacia Camuy Health Services, Inc.
|
787-898-2660
787-262-4822 |
53 Avenida Muñoz Rivera
Camuy |
|
Farmacia CDT Quebradillas
|
787-895-2670
787-895-1540 |
Calle Muñoz Rivera
Quebradillas |
|
Farmacia Centro de Salud de Lares, Inc.
|
787-897-3610
787-897-2725 |
Carretera 111 KM 1 HM 9
Lares |
|
Farmacia Ciales Primary Health Care Services, Inc.
|
787-871-0601
787-871-3960 |
Carretera 149 KM 12.3
Ciales |
|
Farmacia San Miguel
|
787-898-5764
787-262-3984 |
127 Avenida Dr. Susoni
Hatillo |
|
Farmacia García
|
787-898-3975
787-820-9048 |
121 Calle Vidal Feliz
Hatillo |
|
CPTET
BAYAMON
|
Dr. Aileen Romero (Administrator)
|
(787) 787-5151
Ext. 2224 /2435 (787) 787-5154 (d) (787) 787-4211 (787) 778-1209 fax |
Hosp. Regional Bayamón
Dr. Ramón Ruiz Arnau Ave. Laurel Santa Juanita Bayamón, PR 00956 |
Contracted Pharmacies:
|
Farmacia Caridad 4
|
787-269-3140
787-269-0022 |
Carretera 862 KM 1.9
Bayamon |
Farmacia Centro de Salud Integral en Comerío
|
787-875-3375
787-875-4230 |
18 Calle Georgetti
Comerio |
|
Farmacia Centro de Salud Integral en Corozal
|
787-859-2560
787-859-5390 |
Calle Nueva Final
Corozal |
REGION
|
Coordinator
|
TELEPHONE/FAX
|
ADDRES
|
Farmacia Centro de Salud Integral en Naranjito
|
787-869-1290
787-869-1800 |
Barrio Achiote Sector Desvío
Naranjito |
|
Farmacia Plaza 3
|
787-785-0000
787-785-2387 |
57 Calle Barbosa
Bayamon |
|
CPTET
CAGUAS
|
Dr. Gloria Morales
|
Ext. 11142, 11150
(787) 744-8645 (787) 746-2898 fax |
Hosp. San Juan Bautista
Apartado 5729 Caguas, PR |
Contracted Pharmacies
|
Farmacia Arleen
Lcdo. Roberto Peirats |
(787) 746-5952
(787) 744-3397 |
Urbanización Villa del Rey
Caguas, PR
|
Farmacia Central
|
787-852-0520
787-850-5500 |
11 Calle Noya y Hernández
Humacao
|
|
Farmacia COSSMA
|
787-852-2551
787-937-0062 |
50 Calle Ulises Martínez Norte
Humacao
|
|
Farmacia COSSMA
|
787- 937-0058
787-037-0064 |
186 Calle Muñoz Rivera
San Lorenzo
|
|
Farmacia COSSMA
|
787-739-8182
787-714-1444 |
Carretera 172 Avenida El Jíbaro, Cidra
|
|
Farmacia Gurabo Community Health Center
|
787-737-2311
787-737-1242 |
Carretera 941 Salida Barrio Jaguas, Gurabo
|
|
Farmacia Hospital Ryder Memorial
|
787-852-0768
787-850-1444 |
Avenida Font Martelo
Humacao
|
|
Satellite Clinic Humacao
|
(787) 640-0980
|
Centro Comercial Humacao
Ave. Font Martelo 100
Humacao, PR |
REGION
|
Coordinator
|
TELEPHONE/FAX
|
ADDRES
|
Contracted Pharmacies:
|
Farmacia Central
Lcdo. Julio Garriga |
(787) 852-0520
(787) 850-5500 |
#11 Calle Nolla y Hernández
Humacao, PR
|
Farmacia Centro de Salud Integral en Orocovis
|
787-867-6010
787-867-6008 fax |
Carretera 155 Salida Desvío
Orocovis
|
|
Farmacia Sonia
|
787-837-2666
787-837-4602 fax |
61 Calle Comercio
Juana Díaz
|
|
Farmacia Centro de Salud Integral en Barranquitas
|
787-857-5923
787-857-1730 fax |
Calle Barceló Salida A Comerio
Barranquitas
|
|
Farmacia Centro de Salud Familiar de Patillas
|
787-839-4320
787-271-0004 fax |
99 Calle Guillermo Riefkhol
Patillas
|
|
Farmacia Centro de Salud Familiar Dr. Julio Palmie
|
787-839-4150
787-839-3989 fax |
Calle Morse Esquina Valentina
Arroyo
|
|
CPTET
CAROLINA |
Dr. Milton Garland
Médico Internista |
(787) 757-1800
Ext. 454, 459 (787) 257-3615 (d) (787) 257-3615 fax |
Hosp. Universitario de Carolina
P.O. Box 8969 Carolina, PR 00984-3869 |
Contracted Pharmacies:
|
Farmacia Hospital Universitario Dr. Federico Trill
|
787-757-1800
787-750-4214 |
Carretera 3 KM 8.3
Carolina
|
FAJARDO
|
Dr. Arturo Hernández
Médico Generalista Dr. Jorge Ruiz Médico Infectólogo |
(787) 801-1992
(787) 801-1995 (787) 801-6767 (787) 863-5487 fax |
Calle Rafael #55
Fajardo, PR
|
Contracted Pharmaciesas:
|
Farmacia Denirka
Lcdo. Gil Nieves
|
(787) 863-7788
(787) 863-1422 |
305 Ave. General Valero
Fajardo, PR 00738
|
Farmacia Concilio de Salud Integral
|
787-876-2042
787-876-2005 |
Carretera 187 INT 188
Loíza
|
|
Farmacia Denirka
|
787-863-7788
787-863-1422 |
305 Avenida General Valero
Fajardo
|
REGION
|
Coordinator
|
TELEPHONE/FAX
|
ADDRES
|
CPTET
MAYAGUEZ |
Dr. Ramón Ramírez Ronda
Médico Infectólogo
|
(787) 884-2110
(787) 884-2115 (787) 884-2118 Ext. 4634 (787) 881-4495 fax |
Centro Médico Mayagüez
Hosp. Ramón Emeterio Betances, Suite 6, Ave. Hostos # 40 Mayagüez, PR 00680 |
Contracted Pharmacies:
|
Farmacia Migrant Health Center Western
|
787-896-1665
787-896-1690 |
Carretera 119 KM 35.2
San Sebastián
|
Farmacia Centro de Prevención y Tratamiento de ETS
|
787-834-2115
787-834-6488 |
PR-2 KM 157.0 Antigua Casa Salud
Mayaguez
|
|
Farmacia Migrant Health Center
|
787-805-2920
787-805-4707 |
Carretera 1 KM 7.1
Mayaguez |
|
Farmacia Rincón Health Center
|
787-823-5555
787-823-2990 |
28 Calle Muñoz Rivera
Rincón
|
|
CPTET
PONCE |
Sra. Ineabelle Alameda
Clínica ETS
Dr. Gladys Sepúlveda
Coordinadora CIR Médico Infectólogo |
787) 848-2000
(787) 848-5574 (d) (787) 844-2080 Ext. 1516 (787) 842-1948 fax (787) 259-4731 (787) 259-4046 (787) 842-8626 (787) 259-8998 fax |
Antiguo Hosp. Distrito-Ponce Dr. José Gándara, ahora
Hosp. San Lucas II
Carr. Estatal, Bo. Machuelo 14
Ponce, PR 00731 |
Contracted Pharmacies:
|
Farmacia El Apotecario
|
787-844-2135
787-284-2135 fax |
Urbanización La Rambla
Ponce
|
Farmacia El Tuque
|
787-844-2805
787-841-5551 fax |
553 Ernesto Ramos Antonini
Ponce
|
|
Farmacia Sección de Prevención de ETS
|
787-843-2188
787-840-7427 fax |
Antiguo Hospital Regional San Lucas 2, Ponce
|
|
Farmacia Hospital General Castañer
|
787-829-5010
787-829-2913 fax |
Carretera 135 KM 64.2 Castañer, Adjuntas
|
REGION
|
Coordinator
|
TELEPHONE/FAX
|
ADDRES
|
Farmacia MedCentro Consejo de Salud de Puerto Rico
|
787-843-9370
787-843-9395 fax |
1034 Avendia Hostos
Ponce
|
|
Farmacia Migrant Health Center
|
787-821-4511
787-821-4511 fax |
23 Calle Montalva
Guánica |
|
NIVEL
CENTRAL |
Dr. Hermes Garcia
Division Director Prevention and Treatment of Communicable Diseases |
(787) 274-5504
(787) 274-5505 (787) 274-5501 (787) 274-5502 (787) 274-5508 fax |
Antiguo Hosp. Psiquiatría
Pabellón 1, Primer Piso
Centro Médico
Río Piedras, P.O. Box 70184 San Juan, PR 00936 |
CLETS
(Medical Center , Rio Piedras) |
Dr. Hermes García
Internist |
(787) 754-8118 (c)
(787) 754-8128 (d) (787) 754-8127 (787) 754-8199 fax |
P.O. Box 71423
Correo General
San Juan, PR 00936-8523 |
IMPORTANT:
|
|
The Special Coverage is authorized for a specific time period. When this period expires, your physician must justify any extension that is medically necessary for your condition and will have to request your registration in the Special Coverage again.
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●
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Vaccines – Provided by the Health Department. Mi Salud will cover the administration of the vaccines following the dates established in the schedule provided by the Health Department.
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Healthy Child Care
-
during the child’s first 2 years of life.
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Healthy Child Care - One comprehensive annual assessment performed by a certified health professional. This annual assessment supplements the services for children and young adults is provided during the period established in the schedule of the American Academy of Pediatrics and Title XIX (EPSDT)
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Vision Test.
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Hearing exam, including the newborn hearing screening before they are released from the hospital nursery.
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Nutritional evaluations and tests.
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Laboratory tests and all the diagnostic and screening tests according to the beneficiary’s age, sex and health condition.
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Prostate and gynecologic cancer screening according to the accepted medical practices, including Papanicolau, mammography and PSA tests when medically necessary and according to the age of the beneficiary.
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Puerto Rico public policy sets the age of 40 years as a starting point for mammograms and breast cancer screening.
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Sigmoidoscopy and colonoscopy to detect colon cancer in adults aged 50 or more, classified by risk Group, according to the accepted medical practices.
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Education on physical, nutritional and oral health.
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Reproductive Health Counseling (Family Planning). Health Care Organizations, Insurers and Primary Medical Groups, through their providers, will ensure access to contraceptives, which will be provided, as available, by the Health Department.
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Health certificates covered under the Government Health Plan Mi Salud (Any other health certificates are excluded)
|
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●
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Health Certificates that include tests for sexually transmitted diseases (VDRL) and tuberculin tests. The certificate must have the seal of the Health Department with a copayment that will not exceed $5.00.
|
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Any certification for Mi Salud beneficiaries related to the Medicaid Program eligibility (e.g. Medications History) will be provided to the beneficiary free of charge.
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Any copayment that applies to necessary procedures and laboratory tests for the issuance of a Health Certificate will the responsibility of the beneficiary..
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Annual physical exam and follow-up to diabetic patients according to treatment guidelines for the treatment of diabetic patients and the protocols of the Health Department.
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Preventive services for children
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Preventive services for adults
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Restorative services
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A comprehensive oral exam
|
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A periodic oral evaluation every 6 months
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Limited oral evaluation- problem focused
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Intraoral X-rays complete series, including bitewings, every 3 years.
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One intraoral/periapical first film.
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Up to a maximum of 5 additional intraoral/periapical X-rays a year
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Bitewing single film a year
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One Bitewings double film a year
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One set of panoramic film every 3 years.
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Prophylaxis – adult, every 6 months
|
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Prophylaxis – children, every 6 months
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Topical fluoride application for children under age 19, every 6 months.
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Topical application of sealant, per tooth, on posterior teeth for beneficiaries up to 14 years old. Includes deciduous molars up to 8 years of age when it is medically necessary because of a tendency to cavities. This service is limited to one lifetime treatment.
|
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Resin composite restorations
|
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Amalgam restoration
|
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Pediatric therapeutic pulpotomy
|
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Stainless steel crowns for primary teeth followed by a pediatric therapeutic pulpotomy.
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Root canals
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Palliative treatment
|
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Oral surgery
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High tech laboratories
|
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Clinical laboratories including, but not limiting to, any laboratory order with the purpose of diagnosing the disease, even if the diagnosis is an excluded condition or disease.
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X-rays
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Radiotherapy
|
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Electrocardiograms
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Pathology
|
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Arterial blood gases
|
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Electroencephalograms
|
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Physical therapy – a minimum of 15 physical therapy treatments a year per condition, per beneficiary, when prescribed by an orthopedist or a physiatrist.
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Occupational therapy – unlimited
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Speech therapy – unlimited
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Visits to primary care providers, including primary care physicians and nursing services.
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Treatments by specialists and sub-specialists, without referral, if they belong to the Preferred Network of your Primary Medical Group
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Treatments by specialists and sub-specialists outside the Preferred Network of the Primary Medical Group with a referral of the Primary Care Physician you chose.
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Physician home visits when it is medically necessary.
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Respiratory therapy, without limits
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Anesthesia services, except epidural anesthesia
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Radiological services
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Pathology services
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Surgery
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Use of ambulatory surgery facilities
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Diagnostic services for cases of learning disabilities
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Practical nurse services
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Voluntary sterilization for men and women of appropriate age after being previously informed on the consequences of the medical procedure. The physician must have the written consent of the patient.
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Prosthesis: includes the supply of all body extremities including therapeutic ocular prosthesis, segmented instrument tray and spinal fusion in scoliosis and vertebral surgery.
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Ostomy equipment for patients ostomized ambulatorily.
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Blood, plasma and their derivatives
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Services to patients with chronic kidney disease in the first two levels (levels 3 to 5 are included in the Special Coverage).
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Breast reconstruction surgery after a mastectomy because of cancer.
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Treatments and surgery in cases of morbid obesity
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Sea, air and land transportation will be covered within Puerto Rican territory limits in cases of emergency. These services do not require preauthorization or precertification.
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Women have the freedom to choose a gynecologist/obstetrician among the providers of the Primary Medical Group or from Triple S General Network or any gynecologist/obstetrician, subject to the final coordination with the provider. The different interventions until the confirmation of the pregnancy are not part of this coverage. Any procedure after the pregnancy is confirmed will be Triple S’s risk.
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Pregnancy tests
|
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Pre-natal services’
|
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Services of the physician and an obstetric nurse during a normal delivery, c-section and in any other complication that may arise.
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Maternity hospitalization or for pregnancy secondary conditions , when medically recommended.
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Hospitalization of at least 48 hours for the mother and the newborn in case of a vaginal delivery and of 96 hours in case of c-section.
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Anesthesia, except epidural anesthesia
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Use of incubator, unlimited
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Nursery room care for the newborn
|
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Circumcision and dilatation services for the newborn
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Transportation of the newborn to tertiary facilities
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Assistance of a Pediatrician during a c-section or high risk delivery..
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Visits, medical attention, routine emergency room necessary services.
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Services for trauma
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You do not need a preauthorization or a precertification to receive these services.
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Use of emergency room and surgery
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Necessary and routine emergency room services
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Respiratory services, without limitations
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Treatment by a specialist or a sub-specialist when requested by the emergency room physician.
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Anesthesia, excluding epidural anesthesia
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Surgical supplies
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Clinical laboratory tests
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X-rays
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Drugs, medications and intravenous solutions to be used in the emergency room
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Blood, plasma and their derivatives, without limitations
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Emergency services outside Puerto Rico will be covered for the federal population according to non-participating providers’ fees and by reimbursement.
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Semi-private room, available 24 hours a day, year round
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Isolation room for medical reasons
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Nursery
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Meals, including specialized nutrition services
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Regular nursing services
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Use of specialized rooms such as surgery room, recovery room, treatment and delivery room, without limitations
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Drugs, medications and contrast agents, without limitations
|
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●
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Materials such as bandages, gauze, plaster bandages or any other therapeutic dressing materials
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Therapeutic and maintenance care services, including the use of the necessary equipment to render the service
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Specialized diagnostic tests such as electrocardiograms, electroencephalograms, arterial blood gases, and other specialized test available at the hospital and necessary during the beneficiary’s hospitalization.
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Supply of oxygen, anesthesia and other gases, including their administration
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Respiratory therapy, without limitations.
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Rehabilitation services while the patient is confined in the hospital, including physical, occupational and speech therapy.
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Blood, plasma and their derivatives, without limitations
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Evaluation, screening and treatment to individuals, couples, families and groups
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Ambulatory services rendered by psychiatrists, psychologists and social workers
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Hospital and ambulatory services for substance abuse and alcoholism
|
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Intensive ambulatory services
|
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Emergency and crisis intervention services available 24 hours a day, 7 days a week
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Detoxification services for beneficiaries that use illegal drugs, have had suicidal attempts or accidental poisoning
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Administration of and treatment with Buprenorphine (requires preauthorization)
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Clinics for injectable extended-release medications
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Escort, professional assistance and ambulance services when the services are necessary
|
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Prevention services and secondary education
|
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Pharmacy coverage and access to medications within 24 hours
|
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●
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Laboratory tests that are medically necessary
|
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Treatment for patients diagnosed with Attention Deficit Disorder (ADD) with or without hyperactivity. This includes, but is not limited to, visits to neurologists and tests related to the treatment of this diagnosis.
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Consultations and coordination with other Agencies.
|
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Partial hospitalization services for cases referred by a psychiatrist for primary phase diagnostic and treatment, according to the parity provisions of Law 408 of October 2, 2000.
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Hospitalization that presents a mental pathology that is not drug abuse when referred by a psychiatrist for primary phase diagnosis and treatment, according to the parity provisions of Law 408 of October 2, 2000
|
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Copayments for prescribed medications
|
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●
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Medications included in the Preferred Medications List (PDL)
|
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Medications included in the Master Formulary are covered through the exception processes.
|
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Services to patients not eligible to Mi Salud
|
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Services for non-covered illnesses or trauma
|
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Services for automobile accidents covered by the Administration of Compensation for Automobile Accidents (ACAA, for its acronym in Spanish)
|
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Accidents on the job that are covered by the State Insurance Fund Corporation
|
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Services covered by another insurance or entity with primary responsibility (third party liability)
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Specialized nursing services for the comfort of the patient when they are not medically necessary
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Hospitalizations for services that can be rendered on an outpatient basis
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Hospitalization of a patient for diagnostic services only
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Expenses for services or materials for the patient’s comfort such as telephone, television, admission kits, etc.
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Services rendered a patient’s relative (parents, children, siblings, grandparents, grandchildren, spouse, etc.)
|
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Organ and tissue transplants
|
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Weight control treatments (obesity or weight increase for aesthetic reasons
|
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Sports medicine, music therapy and naturopathy
|
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Tuboplasty, vasovasectomy and any other procedure to restore the ability to procreate
|
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Cosmetic surgery to correct physical appearance defects
|
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Services, diagnostic tests ordered or provided by naturopaths, chiropractors, iridologists and osteopaths
|
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Mammoplasty or plastic reconstruction of breast for aesthetic purposes only
|
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Ambulatory use of fetal monitor
|
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Services, treatment or hospitalization as a result of induced, non-therapeutic abortions or their complications. The following are considered induced abortions (code and description)
|
|
ü
|
59840 – Induced abortion – dilation and curettage
|
|
ü
|
59841 – Induced abortion – dilation and expulsion
|
|
ü
|
59850 – Induced abortion – intra-amniotic injection
|
|
ü
|
59851 – Induced abortion – intra-amniotic injection
|
|
ü
|
59852 - Induced abortion – intra-amniotic injection
|
|
ü
|
59855 - Induced abortion – by one or more vaginal suppositories (e.g. prostaglandin) with or without cervical dilation (e.g. laminate) including admission and visits, expulsion of the fetus and afterbirth
|
|
ü
|
59856 - Induced abortion – by one or more vaginal suppositories (e.g. prostaglandin) with dilation and curettage or evacuation
|
|
ü
|
59857 - Induced abortion – by one or more vaginal suppositories (e.g. prostaglandin) with hysterectomy (failed medical evaluation)
|
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●
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Rebetron or any other prescribed medication for Hepatitis C treatment, both treatment and medications are excluded from the Mental Health and Physical Coverages. The medications as well as the treatment will be provided by the Hepatitis Program of the Health Department. For additional information refer to the Hepatitis Section previously mentioned in this Handbook.
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Epidural anesthesia services
|
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Polisomnography studies
|
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Services that are not reasonable or necessary according to the regulations accepted in the practice of medicine. Services rendered in excess to those normally required for diagnostics, prevention, diseases, treatment, injury or organ system dysfunction or pregnancy condition.
|
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Mental health services that are not reasonable or necessary according to the accepted regulations for the practice of medical Psychiatry or the services rendered in excess to those usually required for the diagnostic, prevention and treatment of a mental illness.
|
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Treatment for chronic if it is determined that the pain is of psychological or psychosomatic.
|
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Treatment to stop smoking
|
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Educational tests, educational services
|
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|
Peritoneal dialysis or hemodialysis services (Covered under the Special Coverage)
|
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New or experimental procedures not approved by ASES to be included in the Basic Coverage.
|
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Custody, rest and convalescence one the disease is under control or in irreversible terminal cases
|
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|
Expenses for payments issued by the beneficiary to a participating provider, without a contractual limit to do it
|
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Neurological and cardiovascular surgeries and related services (Services covered under the Special Coverage)
|
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●
|
Services received outside the territorial limit of the Commonwealth of Puerto Rico
|
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|
Expenses incurred as a result of procedures or benefits not covered by MI Salud. Maintenance prescriptions and laboratories required for the continuity of a stable healthy condition, as well as any emergency that may alter the result of the preferred procedure will be covered.
|
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|
Judicial order for evaluations for legal purposes
|
|
●
|
Psychological/Psychometric tests and evaluations to obtain an employment, an insurance or a related administrative/judicial procedure
|
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|
Travel expenses, even when ordered by the Primary Care Physician are excluded.
|
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|
Eyeglasses, contact lenses and hearing aids
|
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|
Acupuncture services
|
|
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|
Rental or purchase of durable medical equipment (DME) wheelchairs or any other means of transportation for the disabled, be it manual ort electric and, any expense for the repair or alteration of said equipment, except when the life of the patients depends on this service. The determination regarding this exception is Triple S’s responsibility.
|
|
●
|
Procedures for sex changes, including hospitalizations and complications.
|
|
●
|
Services for the treatment of infertility and services related to conception by artificial means.
|
|
●
|
Maxillary surgery.
|
|
●
|
Neurosurgical and cardiovascular procedures, including pacemakers, valves and any other instrument or artificial device (Requires preauthorization)
|
|
●
|
Peritoneal dialysis, hemodialysis and related services (Requires preauthorization).
|
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Clinical and pathological laboratory test that must be sent outside Puerto Rico for their processing (Requires preauthorization)
|
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●
|
Neonatal intensive care unit services, without limitations
|
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Treatment with radioisotopes, chemotherapy, radiotherapy and cobalt.
|
|
●
|
Gastrointestinal conditions, allergies and nutritional evaluation for autistic patients.
|
|
●
|
The following procedures and diagnostic tests, when medically necessary (Require preauthorization):
|
|
ü
|
Computerized Tomography
|
|
ü
|
Magnetic resonance tests
|
|
ü
|
Cardiac Catheterisms
|
|
ü
|
Holter Test
|
|
ü
|
Doppler Test
|
|
ü
|
Stress Test
|
|
ü
|
Lithotripsy
|
|
ü
|
Electromyography
|
|
ü
|
Tomography test (SPECT)
|
|
ü
|
Ocular Pletismography test (OPG)
|
|
ü
|
Impedance Pletismography (IPG)
|
|
ü
|
Other neurological cerebral-vascular and cardiovascular tests, invasive or non-invasive
|
|
ü
|
Nuclear Medicine tests
|
|
ü
|
Diagnostic Endoscopies
|
|
ü
|
Genetic Studies
|
|
●
|
Physical therapy – up to 15 additional treatments per condition per beneficiary a year, when ordered by an Orthopedist or Physiatrist (Require preauthorization from Triple S)
|
|
●
|
General Anesthesia.
|
|
ü
|
General anesthesia for dental treatment to children with special needs.
|
|
●
|
Hyperbaric chamber.
|
|
●
|
Immunosuppressive drugs and laboratory tests required for the maintenance treatment of patients who have been operated to receive any transplant, which assure the stability of the beneficiary’s health and the emergencies that may arise after this surgery.
|
|
●
|
Treatment for the following conditions after being confirmed by the results of laboratory tests and the diagnosis has been established:
|
|
ü
|
Positive HIV Factor and Acquired Immunodeficiency Syndrome (AIDS) – Ambulatory and hospitalization services are included. You do not need a referral or preauthorization from Triple S or the Primary Care Physician for the visits and treatment at the Immunology Regional Clinics of the Health Department .
|
|
ü
|
Tuberculosis
|
|
ü
|
Leprosy
|
|
ü
|
Lupus
|
|
ü
|
Cystic fibrosis
|
|
ü
|
Cancer
|
|
ü
|
Hemophilia
|
|
ü
|
Children with special needs, including the conditions described in the Manual of Diagnosis for Children with Special Needs of the Health Department, Office of Health Protection and Promotion, Habilitation Division (the manual) which is part of this part of this document, except:
|
|
m
|
Asthma and diabetes, which are included in the Disease Management Program
|
|
m
|
Mental disorders, and
|
|
m
|
Mental retardation, behavior manifestations will be managed by the mental health providers under the basic coverage, with the exception of a catastrophic disease. Triple S must request ASES authorization for any special condition not included in the manual for which the Primary Care Group or the Primary Medical Group request the activation of the Special Coverage.
|
|
●
|
Scleroderma
|
|
●
|
Multiple Sclerosis
|
|
●
|
Services for the treatment of conditions resulting from self-inflicted damage or as a result of a felony committed by a beneficiary or negligence.
|
|
●
|
Chronic renal disease in levels 3, 4 and 5. (Levels 1 and 2 are included in the Basic Coverage).
|
|
●
|
The medications required for the ambulatory treatment of Tuberculosis and Leprosy re included under the Special Coverage. Medications required for the ambulatory treatment or hospitalization for beneficiaries diagnosed with AIDS or that are VIH positive are covered under the Special Coverage, except protease inhibitors, which will be provided by the Clinics for the Prevention and Treatment of Sexually Transmitted Diseases (CPTEST, for its acronym in Spanish).
|
|
●
|
Beneficiaries eligible to Part A:
|
|
ü
|
They will be offered the regular MI Salud coverage, excluding the benefits covered by Part A until they reach their limit. In other words, once you reach the benefit limit of Medicare Part A coverage, Mi Salud will be activated.
|
|
ü
|
Part A deductibles are not included.
|
|
ü
|
The payment of deductibles for the regular coverage will be according to the payment capacity table provided to all Mi Salud beneficiaries.
|
|
●
|
Beneficiaries eligible to Parts A/B:
|
|
ü
|
They are offered the regular Mi Salud pharmacy and dental coverage.
|
|
ü
|
Part A deductibles are not included.
|
|
ü
|
Part B Deductibles and copayments will be included.
|
CO-PAYS & CO-INSURANCE - Effective on November 1st, 2011
|
||||||||
Services
|
Federal
|
CHIPS
|
Población Estatal
|
ELA*
|
||||
100
|
110
|
230
|
300
|
310
|
320
|
330
|
400
|
|
HOSPITAL
|
HOSPITAL
|
HOSPITAL
|
HOSPITAL
|
HOSPITAL
|
||||
Admissions
|
$0
|
$3
|
$0
|
$3
|
$5
|
$6
|
$20
|
$50
|
Nursery
|
$0
|
$0
|
$0
|
$0
|
$0
|
$0
|
$0
|
$0
|
EMERGENCY ROOM (ER)
|
EMERGENCY ROOM (ER)
|
EMERGENCY ROOM (ER)
|
EMERGENCY ROOM (ER)
|
EMERGENCY ROOM (ER)
|
||||
Emergency Room (ER) Visit
|
$0
|
$0
|
$0
|
$1
|
$5
|
$10
|
$15
|
$20
|
Non-emergency visit to a hospital emergency room.
|
$3.80
|
$3.80
|
$0
|
$15
|
$15
|
$15
|
$15
|
$20
|
Trauma
|
$0
|
$0
|
$0
|
$0
|
$0
|
$0
|
$0
|
$0
|
AMBULATORY VISITS TO
|
AMBULATORY VISITS TO
|
AMBULATORY VISITS TO
|
AMBULATORY VISITS TO
|
AMBULATORY VISITS TO
|
||||
Primary Care Physician (PCP)
|
$0
|
$1
|
$0
|
$0
|
$1
|
$2
|
$2
|
$3
|
Specialist
|
$0
|
$1
|
$0
|
$1
|
$1
|
$3
|
$4
|
$7
|
Sub-Specialist
|
$0
|
$1
|
$0
|
$1
|
$1
|
$3
|
$5
|
$10
|
Pre-natal services
|
$0
|
$0
|
$0
|
$0
|
$0
|
$0
|
$0
|
$0
|
OTHER SERVICES
|
OTHER SERVICES
|
OTHER SERVICES
|
OTHER SERVICES
|
OTHER SERVICES
|
||||
High-Tech Laboratories**
|
$0
|
50¢
|
$0
|
$1
|
$1
|
$2
|
$3
|
20%
|
Clinical Laboratories**
|
$0
|
50¢
|
$0
|
$1
|
$1
|
$2
|
$3
|
20%
|
X-Rays**
|
$0
|
50¢
|
$0
|
$1
|
$1
|
$2
|
$3
|
20%
|
Special diagnostic Tests**
|
$0
|
$1
|
$0
|
$1
|
$2
|
$2
|
$6
|
40%
|
Therapy – Physical
|
$0
|
$1
|
$0
|
$1
|
$2
|
$2
|
$3
|
$5
|
Therapy – Respiratory
|
$0
|
$1
|
$0
|
$1
|
$2
|
$2
|
$3
|
$5
|
Therapy – Occupational
|
$0
|
$1
|
$0
|
$1
|
$2
|
$2
|
$3
|
$5
|
Vaccines
|
$0
|
$0
|
$0
|
$0
|
$0
|
$0
|
$0
|
$0
|
Healthy Child Care
|
$0
|
$0
|
$0
|
$0
|
$0
|
$0
|
$0
|
$0
|
DENTAL
|
DENTAL
|
DENTAL
|
DENTAL
|
DENTAL
|
||||
Preventive (Child)
|
$0
|
$0
|
$0
|
$0
|
$0
|
$0
|
$0
|
$0
|
Preventive (Adult)
|
$0
|
$1
|
$0
|
$0
|
$1
|
$2
|
$3
|
$3
|
Restorative
|
$0
|
$1
|
$0
|
$0
|
$1
|
$5
|
$6
|
$10
|
PHARMACY***
|
PHARMACY***
|
PHARMACY***
|
PHARMACY***
|
PHARMACY***
|
||||
Generic (Children 0-21)
|
$0
|
$0
|
$0
|
$0
|
$0
|
$0
|
$0
|
$5
|
Generic (Adult)****
|
$1
|
$1
|
N/A
|
$1
|
$2
|
$3
|
$5
|
$5
|
Brand (Children 0-21)
|
$0
|
$0
|
$0
|
$0
|
$0
|
$0
|
$0
|
$10
|
Brand (Adult)****
|
$3
|
$3
|
N/A
|
$3
|
$4
|
$5
|
$7
|
$10
|
Services
|
Federal
|
CHIPS
|
Población Estatal
|
ELA*
|
||||
100
|
110
|
230
|
300
|
310
|
320
|
330
|
400
|
REGION
|
MEDICAL DIRECTOR
|
TELEPHONE/FAX
|
ADDRESS
|
|
ARECIBO
|
Dr. Evelyn Reyes García
Director
Internist
|
(787) 878-7895
Fax (787) 881-5773
Fax of Medical Director
Fax (787) 878-8288
Tel. (787) 879-3168
|
Former District Hospital
129 Rd. to Lares
#627 San Luis Avenue
Arecibo, PR 00612-3666
|
|
BAYAMON
|
Dr. Odette García Viña
Director
Dr. Francisco Bellaflores
Internist
|
(787) 787-5151
Ext. 2224 /2435
(787) 787-5154 (d)
Fax (787) 778-1209 (787) 787-4211
|
Former Health Home
Bayamón Regional Hospital
Dr. Ramón Ruiz Arnau
Ave. Laurel Santa Juanita
Bayamón, PR 00956
|
|
CAGUAS
|
Dr. Gloria Morales
Director
General Physician
|
(787) 653-0550
Ext. 1142, 1150
(787) 744-8645
(787) 746-2898 fax
|
San Juan BautistaHospital
PO Box 8548
Caguas, PR 00726-8548
|
|
Satellite Clinic Humacao
|
(787) 640-0980
(787) 852-0665
|
Humacao Shopping Center
Ave. Font Martelo 100
Humacao, PR
|
||
CAROLINA
|
Dr. Milton Garland
Director
Internist
|
(787) 757-1800
Ext. 454, 459
Direct and fax (787) 257-3615
|
Dr. Federico Trilla UPR Hospital
P.O. Box 6021
Carolina, PR 00984-6021
Road 3, Km. 8.3
|
|
CLETS
|
Dr. Hermes García
Internist
|
(787) 754-8118 (c)
(787) 754-8128 (direct)
(787) 754-8127
Fax (787) 754-8199
|
P.O. Box 70184
San Juan, PR 00936-8523
|
|
FAJARDO
|
Dr. Arturo Hernández
Director
General Physician
|
(787) 801-1992
(787) 801-1995
Fax (787) 863-5437
|
St. Rafael #55
Fajardo, PR
|
|
MAYAGUEZ
|
Dr. Ramón Ramírez Ronda
Infectious Disease Physician
|
(787) 884-2115, 2118
Ext. 4634
Regional Director’s fax
(787) 806-3440
|
Centro Médico Mayagüez
Ramón Emeterio Betances Hospital
Suite 6
Ave. Hostos # 410
Former Health Home
Mayagüez, PR 00680
|
|
PONCE
|
Dra. Gladys Sepúlveda
Director
Infectious Disease Physician
|
(787) 259-4731
(787) 259-4046, (787) 842-8626
Fax (787) 259-3998
Phamacy fax (787) 843-2188
|
Antiguo Hosp. Distrito-Ponce Dr. José Gándara, ahora
Hosp. San Lucas II
Rd.Estatal, Bo. Machuelo 14
Ponce, PR 00731
|
|
CENTRAL LEVEL
|
Dr. Greduvel Durán
Executive Director
Medical Services Director
OCASET
|
(787) 765-2929
Ext. 4026, 4027
Fax (787) 274-5523
|
P.O. Box 70184
San Juan, PR 00936
Former Psychiatric Hospital
Pavillion 1, First Floor, 4th Door
Medical Center, Río Piedras
|
#
|
Restriction
|
Product by category
|
1
|
ANTIDOTES/DETERRENTS/POISON CONTROL
|
|
2
|
ALCOHOL DETERRENTS
|
|
3
|
PA
|
DISULFIRAM ORAL
|
4
|
ANTIDOTES/DETERRENTS/POISON CONTROL EXCHANGE RESINS
|
|
5
|
SODIUM POLYSTYRENE SULFONATE PWDR
|
|
6
|
SODIUM POLYSTYRENE SULFONATE RTL SUSP
|
|
7
|
SODIUM POLYSTYRENE SULFONATE SUSP
|
|
8
|
||
9
|
ANTIHISTAMINES
|
|
10
|
PROMETHAZINE HCL TAB, SYP, SUPP, INY
|
|
11
|
DIPHENHYDRAMINE 50MG
|
|
12
|
HYDROXYZINE ORAL
|
|
13
|
AL 6 MO-2 Y/O
|
CETIRIZINE SYR (OTC)
|
14
|
NON-SEDATING ANTIHISTAMINES
|
|
15
|
FEXOFENADINE TAB
|
|
16
|
LORATADINE TAB, CHEW TAB, SYR, RDT TAB (OTC)
|
|
17
|
LORATADINE/PSEUDOPHEDRINE TAB SR (OTC)
|
|
18
|
||
19
|
ANTIMICROBIALS
|
|
20
|
ANTIBIOTICS
|
|
21
|
PENICILLINS
|
|
22
|
PENICILLIN G BENZATHINE INJ
|
|
23
|
PENICILLIN G PROCAINE INJ
|
|
24
|
PENICILLIN VK ORAL
|
|
25
|
AMOXICILLIN ORAL
|
|
26
|
AMOXICILLIN/CLAVULANATE K ORAL
|
|
27
|
AMPICILLIN ORAL
|
|
28
|
CARBENICILLIN ORAL
|
|
29
|
CEPHALOSPORINS
|
|
30
|
CEPHALEXIN ORAL
|
|
31
|
AL < 12 Y/O
|
CEFADROXIL SUSP.
|
32
|
CEFACLOR ORAL
|
|
33
|
CEFPROZIL ORAL
|
|
34
|
CEFDINIR ORAL
|
|
35
|
ERYTHROMYCIN / MACROLIDES
|
|
36
|
AZITHROMYCIN ORAL
|
|
37
|
CLARITHROMYCIN TAB, SUSP
|
|
38
|
ERYTHROMYCIN ORAL
|
|
39
|
ERYTHROMYCIN / SULFA
|
|
40
|
TETRACYCLINES
|
|
41
|
DEMECLOCYCLINE HCL ORAL
|
|
42
|
AT LEAST ONE OF THE FOLLOWING
|
|
43
|
DOXYCYCLINE ORAL
|
|
44
|
MINOCYCLINE HCL ORAL
|
|
45
|
TETRACYCLINE HCL ORAL
|
|
46
|
AMINOGLYCOSIDES
|
|
47
|
STREPTOMYCIN SULFATE INJ
|
|
48
|
PA
|
TOBRAMYCIN INH
|
49
|
LINCOMYCINS
|
|
50
|
CLINDAMYCIN ORAL
|
|
51
|
CLINDAMYCIN PALMITATE ORAL SOLN
|
|
52
|
ANTITUBERCULARS
|
53
|
CAPREOMYCIN INJ
|
|
54
|
CYCLOSERINE ORAL
|
|
55
|
ETHAMBUTOL HCL ORAL
|
|
56
|
ETHIONAMIDE ORAL
|
|
57
|
ISONIAZID ORAL
|
|
58
|
ISONIAZID / RIFAMPIN ORAL
|
|
59
|
PYRAZINAMIDE ORAL
|
|
60
|
RIFAMPIN ORAL
|
|
61
|
RIFABUTIN
|
|
62
|
NITROFURANS ANTIMICROBIALS
|
|
63
|
NITROFURANTOIN MONOHYDRATE MACROCRYSTAL ORAL
|
|
64
|
NITROFURANTOIN MACROCRYSTAL ORAL
|
|
65
|
SULFONAMIDE/RELATED ANTIMICROBIALS
|
|
66
|
SULFADIAZINE ORAL OR TRIPLE SULFA
|
|
67
|
SULFAMETHOXAZOLE/TRIMETHOPRIM ORAL
|
|
68
|
||
69
|
ANTIFUNGALS
|
|
70
|
FLUCONAZOLE ORAL
|
|
71
|
GRISEOFULVIN ORAL
|
|
72
|
PA
|
VORICONAZOLE ORAL (TAB, SUSP)
|
73
|
VIH/SIDA
|
ITRACONAZOLE ORAL
|
74
|
KETOCONAZOLE ORAL
|
|
75
|
NYSTATIN SUSP
|
|
76
|
TERBINAFINE HCL ORAL
|
|
77
|
FLUCYTOSINE ORAL
|
|
78
|
CLOTRIMAZOLE TROCHE
|
|
79
|
||
80
|
ANTIVIRALS
|
|
81
|
ANTI-HERPES AGENTS
|
|
82
|
ACYCLOVIR ORAL
|
|
83
|
ANTI-HEPATITIS B AGENTS
|
|
84
|
PA
|
LAMIVUDINE ORAL (EPIVIR HBV)
|
85
|
PA
|
ENTECAVIR ORAL (TAB. SOL.)
|
86
|
MISCELLANEOUS ANTIVIRALS
|
|
87
|
PA
|
PALIVIZUMAB
|
88
|
GANCICLOVIR ORAL
|
|
89
|
VALGANCICLOVIR ORAL
|
|
90
|
AMANTADINE HCL CAP, SYR
|
|
91
|
RIMANTADINE HCL ORAL
|
|
92
|
VIDARABINE INJ
|
|
93
|
NUCLEOSIDE REVERSE TRANSCRIPTASE INHIBITORS
|
|
94
|
ABACAVIR ORAL
|
|
95
|
ABACAVIR / LAMIVUDINE ORAL
|
|
96
|
ABACAVIR / LAMIVUDINE / ZIDOVUDINE ORAL
|
|
97
|
DIDANOSINE ORAL
|
|
98
|
EMTRICITABINE
|
|
99
|
EMTRICITABINE / TENOFOVIR
|
|
100
|
EMTRICITABINE / TENOFOVIR / EFAVIRENZ
|
|
101
|
EMTRICITABINE / RILPIVIRINE / TENOFOVIR
|
|
102
|
LAMIVUDINE ORAL
|
|
103
|
LAMIVUDINE / ZIDOVUDINE ORAL
|
104
|
STAVUDINE (d4T) ORAL
|
|
105
|
ZALCITABINE (ddC) ORAL
|
|
106
|
ZIDOVUDINE INJ
|
|
107
|
ZIDOVUDINE ORAL
|
|
108
|
NUCLEOTIDE REVERSE TRANSCRIPTASE INHIBITOR
|
|
109
|
TENOFOVIR
|
|
110
|
NON-NUCLEOSIDE REVERSE TRANSCRIPTASE INHIBITORS
|
|
111
|
DELAVIRDINE ORAL
|
|
112
|
EFAVIRENZ ORAL
|
|
113
|
NEVIRAPINE IR, SR
|
|
114
|
PA
|
ETRAVIRINE ORAL
|
115
|
RILPIVINE ORAL
|
|
116
|
||
117
|
FUSION OF HIV INHIBITOR
|
|
118
|
PA
|
ENFUVIRTIDE INJ
|
119
|
HIV INTEGRASE STRAND TRANSFER INHIBITOR (HIV-INSTI)
|
|
120
|
RALTEGRAVIR ORAL
|
|
121
|
CCR5 CO-RECEPTOR ANTAGONIST
|
|
122
|
PA
|
MARAVIROC ORAL
|
123
|
||
124
|
THE FOLLOWING PROTEASE INHIBITORS ARE COVERED ONLY THROUGH OCASET (PUERTO RICO DEPARTMENT OF HEALTH)
|
|
125
|
AMPRENAVIR
|
|
126
|
ATAZANAVIR
|
|
127
|
FOSAMPRENAVIAR
|
|
128
|
INDINAVIR S04 ORAL
|
|
129
|
NELFINAVIR ORAL
|
|
130
|
RITONAVIR ORAL
|
|
131
|
SAQUINAVIR 200MG CAP, 500MG TAB
|
|
132
|
LOPINAVIR / RITONAVIR
|
|
133
|
||
134
|
QUINOLONES
|
|
135
|
CIPROFLOXACIN IR
|
|
136
|
AT LEAST ONE OF THE FOLLOWING
|
|
137
|
LEVOFLOXACIN
|
|
138
|
MOXIFLOXACIN
|
|
139
|
||
140
|
MISCELLANEOUS ANTI-INFECTIVES
|
|
141
|
CLOFAZIMINE ORAL
|
|
142
|
DAPSONE ORAL
|
|
143
|
METRONIDAZOLE ORAL
|
|
144
|
PA
|
VANCOMYCIN CAP
|
145
|
||
146
|
ANTIPARASITICS
|
|
147
|
HYDROXYCHLOROQUINE SULFATE ORAL
|
|
148
|
PRIMAQUINE PHOSPHATE ORAL
|
|
149
|
PYRIMETHAMINE ORAL
|
|
150
|
CHLOROQUINE PHOSPHATE
|
|
151
|
QUININE SULFATE
|
|
152
|
IODOQUINOL
|
153
|
QUINACRINE
|
|
154
|
MEFLOQUINE
|
|
155
|
SULFADOXIME/PYRIMETHAMINE
|
|
156
|
ATOVAQUONE ORAL
|
|
157
|
PENTAMIDINE ISETHIONATE+C108 INHL SOLN
|
|
158
|
FURAZOLIDONE
|
|
159
|
ALBENDAZOLE ORAL
|
|
160
|
MEBENDAZOLE ORAL
|
|
161
|
PA
|
NITAZOXANIDE TAB, SUSP
|
162
|
THIABENDAZOLE ORAL
|
|
163
|
LINDANE CREAM
|
|
164
|
STEP THERAPY; LC =60ML LINDANE LOTION | |
165
|
LC = 60MG
|
PERMETRIN CREAM 0.5%
|
166
|
||
167
|
ANTINEOPLASTICS
|
|
168
|
BUSULFAN INJ
|
|
169
|
BUSULFAN ORAL
|
|
170
|
CARMUSTINE INJ
|
|
171
|
CHLORAMBUCIL ORAL
|
|
172
|
CYCLOPHOSPHAMIDE INJ
|
|
173
|
PA
|
CYCLOPHOSPHAMIDE ORAL
|
174
|
IFOSFAMIDE INJ
|
|
175
|
IFOSFAMIDE/MESNA INJ
|
|
176
|
LOMUSTINE ORAL
|
|
177
|
MECHLORETHAMINE INJ
|
|
178
|
MELPHALAN HCL INJ
|
|
179
|
MELPHALAN ORAL
|
|
180
|
MEGESTROL ACETATE
|
|
181
|
THIOTEPA INJ
|
|
182
|
URACIL MUSTARD ORAL
|
|
183
|
BLEOMYCIN SO4 INJ
|
|
184
|
DACTINOMYCIN INJ
|
|
185
|
DAUNORUBICIN INJ
|
|
186
|
DOXORUBICIN INJ
|
|
187
|
IDARUBICIN INJ
|
|
188
|
MITOMYCIN INJ
|
|
189
|
PLICAMYCIN INJ
|
|
190
|
STREPTOZOCIN INJ
|
|
191
|
CLADRIBINE INJ
|
|
192
|
CYTARABINE INJ
|
|
193
|
FLUDARABINE INJ
|
|
194
|
FLUOROURACIL INJ
|
|
195
|
HYDROXYUREA ORAL
|
|
196
|
MERCAPTOPURINE ORAL
|
|
197
|
METHOTREXATE NA INJ
|
|
198
|
PA
|
METHOTREXATE NA ORAL
|
199
|
THIOGUANINE ORAL
|
|
200
|
LEVAMISOLE ORAL
|
|
201
|
PA
|
BORTEZOMIB INJ
|
202
|
PA
|
CAPECITABINE TAB
|
203
|
PA
|
OXALIPLATIN INJ
|
204
|
PA
|
CETUXIMAB INJ
|
205
|
PA
|
BEVACIZUMAB INJ
|
206
|
||
207
|
MULTIKINASE INHIBITORS
|
|
208
|
PA
|
SORAFENIB
|
209
|
PA
|
SUNITINIB
|
210
|
||
211
|
MTOR KINASE INHIBITORS
|
|
212
|
EVEROLIMUS
|
|
213
|
TEMSIROLIMUS
|
|
214
|
||
215
|
VASCULAR ENDOTHELIAL GROWTH FACTOR (VEGF) INHIBITORS
|
|
216
|
PA
|
BEVACIZUMAB
|
217
|
||
218
|
GONADOTROPIN-RELEASING HORMONE ANALOGS
|
|
219
|
PA
|
GOSERELIN
|
220
|
PA
|
LEUPROLIDE
|
221
|
||
222
|
TYROSINE KINASE INHIBITORS
|
|
223
|
PA
|
IMATINIB MESYLATE ORAL
|
224
|
PA
|
DASATINIB TAB
|
225
|
PA
|
NILOTINIB CAP
|
226
|
PA
|
PAZOPANIB TAB
|
227
|
||
228
|
SELECTIVE ESTROGEN RECEPTOR MODULATORS
|
|
229
|
TAMOXIFEN CITRATE ORAL
|
|
230
|
||
231
|
TARGETED AGENTS
|
|
232
|
PA
|
TRASTUZUMAB
|
233
|
PA
|
LAPATINIB
|
234
|
||
235
|
TESTOLACTONE ORAL
|
|
236
|
DEXRAZOXANE INJ
|
|
237
|
ASPARAGINASE INJ
|
|
238
|
BCG,TICE VACCINE
|
|
239
|
CARBOPLATIN INJ
|
|
240
|
CISPLATIN INJ
|
|
241
|
DACARBAZINE INJ
|
|
242
|
ESTRAMUSTINE ORAL
|
|
243
|
ETOPOSIDE INJ
|
|
244
|
ETOPOSIDE ORAL
|
|
245
|
PA
|
GEMCITABINE INJ
|
246
|
PA
|
IRINOTECAN INJ
|
247
|
MITOTANE ORAL
|
|
248
|
PA
|
MITOXANTRONE INJ
|
249
|
PACLITAXEL INJ
|
|
250
|
PA
|
DOCETAXEL
|
251
|
PA
|
PENTOSTATIN/MANNITOL INJ
|
252
|
PROCARBAZINE ORAL
|
303
|
OPIOID ANALGESICS
|
|
304
|
CODEINE SO4 ORAL
|
|
305
|
CODEINE/ACETAMINOPHEN ORAL
|
|
306
|
FENTANYL PATCH
|
|
307
|
HYDROCODONE/ACETAMINOPHEN ORAL
|
|
308
|
MEPERIDINE HCL INJ
|
|
309
|
MORPHINE SULFATE ORAL
|
|
310
|
MORPHINE SO4 RTL SUPP
|
|
311
|
OXYCODONE HCL ORAL
|
|
312
|
OXYCODONE HCL/ACETAMINOPHEN ORAL
|
|
313
|
TRAMADOL ORAL
|
|
314
|
HYDROMORPHONE TAB, SUPP, INJ, liq
|
|
315
|
APAP/BUTALBITAL/CAFN ORAL
|
|
316
|
CAFFEINE/ERGOTAMINE ORAL
|
|
317
|
||
318
|
MU-OPIOID RECEPTOR ANTAGONISTS
|
|
319
|
PA
|
METHYLNALTREXONE BROMIDE INJ
|
320
|
||
321
|
THROMBOPOIETIN RECEPTOR AGONIST
|
|
322
|
PA
|
ROMIPLOSTIM FOR INJ
|
323
|
||
324
|
ANTIMIGRAINE AGENTS
|
|
325
|
AT LEAST ONE OF THE FOLLOWINGS:
|
|
326
|
LC
|
RIZATRIPTAN ORAL
|
327
|
LC
|
SUMATRIPTAN SUCCINATE ORAL, NASAL
|
328
|
LC
|
ZOLMITRIPTAN ORAL,NASAL
|
329
|
LC
ALMOTRIPTAN ORAL
|
|
330
|
LC
ELETRIPTAN ORAL
|
|
331
|
ANTIANXIETY AND SEDATIVE/HYPNOTIC AGENTS
|
|
332
|
ANXIOLYTICS
|
|
333
|
ALPRAZOLAM TAB, CONC
|
|
334
|
ALPRAZOLAM XR
|
|
335
|
CHLORDIAZEPOXIDE CAP
|
|
336
|
CLONAZEPAM TAB
|
|
337
|
CLORAZEPATE TAB
|
|
338
|
DIAZEPAM TAB, SOLN ,CONC
|
|
339
|
LORAZEPAM TAB, CONC
|
|
340
|
LC
|
MIDAZOLAM INJ
|
341
|
OXAZEPAM CAP
|
|
342
|
BUSPIRONE
|
|
343
|
SEDATIVES / HYPNOTICS
|
|
344
|
FLURAZEPAM CAP
|
|
345
|
TEMAZEPAM CAP
|
|
346
|
ESTAZOLAM TAB
|
|
347
|
PHENOBARBITAL ORAL
|
|
348
|
SEDATIVES/ HYPNOTICS NO-BENZODIAZEPINES
|
|
349
|
LC=30 days
|
ZALEPLON
|
350
|
ZOLPIDEM
|
|
351
|
||
352
|
ANTICONVULSANTS
|
|
353
|
CARBAMAZEPINE TAB, CHW TAB, SUSP
|
354
|
CARBAMAZEPINE ER TAB
|
|
355
|
CLONAZEPAM TAB
|
|
356
|
ETHOSUXIMIDE CAP, SYR
|
|
357
|
GABAPENTIN TAB, CAP
|
|
358
|
GABAPENTIN SYR
|
|
359
|
LAMOTRIGINE TAB, ODT
|
|
360
|
OXCARBAZEPINE TAB, SUSP
|
|
361
|
PHENYTOIN CHW TAB, CAP, SUSP
|
|
362
|
PRIMIDONE TAB
|
|
363
|
TIAGABINE TAB
|
|
364
|
TOPIRAMATE CAP, TAB
|
|
365
|
VALPROIC ACID CAP, SYR
|
|
366
|
DIVALPROEX SODIUM EC TAB, CAP
|
|
367
|
DIVALPROEX SODIUM ER TAB
|
|
368
|
LEVETIRACETAM TAB, SOL
|
|
369
|
ZONISAMIDE CAP
|
|
370
|
||
371
|
ANTIPARKINSON AGENTS
|
|
372
|
CARBIDOPA / LEVODOPA CR TAB
|
|
373
|
CARBIDOPA / LEVODOPA IR TAB
|
|
374
|
CARBIDOPA-LEVODOPA-ENTACAPONE TAB
|
|
375
|
SELEGILINE HCL ORAL TAB
|
|
376
|
ANTIPARKINSON AGENTS - DOPAMINE RECEPTOR AGONISTS
|
|
377
|
AT LEAST ONE OF THE FOLLOWING
|
|
378
|
PRAMIPEXOLE ORAL
|
|
379
|
ROPIRINOLE ORAL
|
|
380
|
||
381
|
ANTIDEPRESSANTS
|
|
382
|
TRICYCLIC ANTIDEPRESSANTS
|
|
383
|
AMITRIPTYLINE HCL
|
|
384
|
CLOMIPRAMINE
|
|
385
|
DESIPRAMINE HCL
|
|
386
|
DOXEPIN HCL
|
|
387
|
IMIPRAMINE HCL
|
|
388
|
NORTRIPTYLINE HCL
|
|
389
|
SELECTIVE SEROTONIN RE-UPTAKE INHIBITORS (SSRI
’
S)
|
|
390
|
FLUOXETINE (REGULAR RELEASE - 10MG, 20MG,
40MG
capsules and 10 mg, 20mg tabs)
|
|
391
|
PAROXETINE HCL REGULAR RELEASE 20MG, 30 MG, 40MG
|
|
392
|
CITALOPRAM
|
|
393
|
AT LEAST TWO OF THE FOLLOWING SSRI’S
|
|
394
|
PA
|
ESCITALOPRAM
|
395
|
SERTRALINE
|
|
396
|
PA
|
PAROXETINE CR
|
397
|
MISCELLANEOUS ANTIDEPRESSANTS
|
|
398
|
BUPROPION REGULAR RELEASE
|
|
399
|
BUPROPION SUSTAINDED RELEASE (SR)
|
|
400
|
MIRTAZAPINE TAB
|
|
401
|
TRAZODONE 50MG, 100MG, 150MG
|
|
402
|
PA
|
VENLAFAXINE SUSTAINED RELEASE (SR) TAB, CAP
|
403
|
VENLAFAXINE IR TAB
|
|
404
|
PA (SALUD MENTAL)
|
DULOXETINE
|
405
|
||
406
|
ANTIPSYCHOTICS
|
|
407
|
TYPICAL ANTIPSYCHOTICS
|
|
408
|
CHLORPROMAZINE ORAL
|
|
409
|
CHLORPROMAZINE SUPP RTL
|
|
410
|
FLUPHENAZINE ORAL
|
|
411
|
FLUPHENAZINE DECAONATE INJ
|
|
412
|
PERPHENAZINE ORAL
|
|
413
|
THIORIDAZINE ORAL
|
|
414
|
THIOTHIXENE ORAL
|
|
415
|
TRIFLUOPERAZINE ORAL
|
|
416
|
HALOPERIDOL ORAL
|
|
417
|
HALOPERIDOL DECANOATE INJ
|
|
418
|
ATYPICAL ANTIPSHYCOTICS
|
|
419
|
PA
|
CLOZAPINE ORAL 25 mg, 100 mg
|
420
|
AT LEAST THREE OF THE FOLLOWING WITH PRIOR AUTHORIZATION
|
|
421
|
PA
|
ARIPIPRAZOLE ORAL TAB 5 MG, 10 MG, 15 MG, 20 MG, 30 MG
|
422
|
PA
|
OLANZAPINE ORAL
|
423
|
PA
|
RISPERIDONE ORAL
|
424
|
PA, LC=10 days
|
QUETIAPINE ORAL TAB 25 MG, 50 MG
|
425
|
PA
|
QUETIAPINE ORAL TAB 100 MG, 200 MG, 300 MG, 400 MG
|
426
|
PA, LC= 3 days
|
QUETIAPINE ER ORAL TAB 50MG
|
427
|
PA
|
QUETIAPINE ER ORAL TAB 150MG, 200MG, 300MG, 400MG
|
428
|
PA
|
ZIPRASIDONE ORAL
|
429
|
||
430
|
LITHIUM SALTS
|
|
431
|
LITHIUM CARBONATE ORAL
|
|
432
|
LITHIUM CITRATE SYRUP
|
|
433
|
||
434
|
AL 6-18 y/o, LE, PA
|
ATOMOXETINE
|
435
|
||
436
|
CNS STIMULANTS
|
|
437
|
AMPHETAMINES
|
|
438
|
AL 4-18 y/o
|
DEXTROAMPHETAMINE REGULAR RELEASE TAB
|
439
|
AL 4-18 y/o
|
DEXTROAMPHETAMINE CONTROLLED RELEASE CAP
|
440
|
AL 4-18 y/o
|
DEXTROAMPHETAMINE / AMPHETAMINE TAB
|
441
|
AMPHETAMINE - LIKE STIMULANTS
|
|
442
|
AL 6-18 y/o
|
METHYLPHENIDATE REGULAR RELEASE TAB
|
443
|
AL 6-18 y/o, P
|
METHYLPHENIDATE EXTENDED RELEASE
|
444
|
AL 6-18 y/o
|
DEXMETHYLPHENIDATE REGULAR RELEASE TAB
|
445
|
AT LEAST THREE OF THE FOLLOWING MODIFIED RELEASE (DRUG DELIVERY SYSTEM)
|
|
446
|
AL 6-18 y/o, P, ST
|
METHYLPHENIDATE MR (DIFFUCAP)
|
447
|
AL 6-18 y/o, ST
|
METHYLPHENIDATE MR (OROS)
|
448
|
AL 6-18 y/o, ST
|
METHYLPHENIDATE MR (SODAS)
|
449 AL 6-18 y/o, ST DEXMETHYLPHENIDATE XR | ||
450
|
||
451
|
CHOLINESTERASE INHIBITORS AGENTS
|
452
|
AT LEAST TWO OF THE FOLLOWING
|
|
453
|
DONEPEZIL ORAL
|
|
454
|
RIVASTIGMINE ORAL AND PATCH
|
|
455
|
GALANTAMINE ER
|
|
456
|
||
457
|
NMDA ANTAGONISTS
|
|
458
|
ST
|
MEMANTINE TAB, ORAL SOLN
|
459
|
||
460
|
CNS MEDICATIONS, OTHER
|
|
461
|
ERGOLOID MESYLATES ORAL
|
|
462
|
||
463
|
CARDIOVASCULAR MEDICATIONS
|
|
464
|
DIGITALIS GLYCOSIDES
|
|
465
|
DIGOXIN ORAL
|
|
466
|
||
467
|
BETA-BLOCKERS/RELATED
|
|
468
|
ATENOLOL TAB
|
|
469
|
CARVEDILOL ORAL
|
|
470
|
METOPROLOL TARTRATE TAB
|
|
471
|
METOPROLOL SUCCINATE SR TAB
|
|
472
|
PROPRANOLOL HCL TAB, SOLN, ORAL CONC
|
|
473
|
PINDOLOLTAB
|
|
474
|
LABETALOL TAB
|
|
475
|
||
476
|
BETA-BLOCKERS COMBINATIONS
|
|
477
|
PROPRANOLOL / HYDROCHLOROTHIAZIDE TAB
|
|
478
|
METOPROLOL / HYDROCHLOROTHIAZIDE TAB
|
|
479
|
ATENOLOL / CHLORTHALIDONE TAB
|
|
480
|
||
481
|
ALPHA-BLOCKERS/RELATED
|
|
482
|
DOXAZOSIN TAB
|
|
483
|
TERAZOSIN CAP
|
|
484
|
||
485
|
CALCIUM CHANNEL BLOCKERS
|
|
486
|
DILTIAZEM HCL TAB IR
|
|
487
|
DILTIAZEM SR 12 HR CAP
|
|
488
|
DILTIAZEM SR 24 HR CAP
|
|
489
|
DILTIAZEM HCL COATED BEADS SR 24HR CAP
|
|
490
|
DILTIAZEM HCL EXTENDED RELEASE COATED BEADS 24HR CAPS
|
|
491
|
VERAPAMIL ORAL REGULAR RELEASE Y EXTENDED RELEASE
|
|
492
|
NIFEDIPINE ORAL EXTENDED RELEASE TAB
|
|
493
|
||
494
|
AT LEAST ONE OF THE FOLLOWING
|
|
495
|
AMLODIPINE TAB
|
|
496
|
FELODIPINE TAB
|
|
497
|
||
498
|
ANTIANGINALS
|
|
499
|
ISOSORBIDE DINITRATE ORAL
|
|
500
|
ISOSORBIDE MONONITRATE
|
|
501
|
NITROGLYCERIN PATCH
|
502
|
NITROGLYCERIN SL TAB
|
|
503
|
||
504
|
ANTIARRHYTHMICS
|
|
505
|
AMIODARONE ORAL
|
|
506
|
QUINIDINE ORAL
|
|
507
|
FLECAINIDE ORAL
|
|
508
|
MEXILITINE ORAL
|
|
509
|
PROPAFENONE ORAL
|
|
510
|
SOTALOL ORAL
|
|
511
|
||
512
|
ANTILIPEMIC AGENTS
|
|
513
|
BILE ACID SEQUESTRANTS
|
|
514
|
AT LEAST ONE OF THE FOLLOWING
|
|
515
|
COLESTIPOL TAB, GRANULES
|
|
516
|
CHOLESTYRAMINE RESIN
|
|
517
|
||
518
|
ANTILIPEMIC AGENTS, OTHERS
|
|
519
|
GEMFIBROZIL TAB
|
|
520
|
FENOFIBRATE MICRONIZED (Generic ONLY)
|
|
521
|
NIACIN CR TAB
|
|
522
|
||
523
|
HMG-CoA REDUCTASE INHIBITORS (STATINS)
|
|
524
|
AT LEAST ONE OF THE FOLLOWING HIGH POTENCY AGENTS
|
|
525
|
ATORVASTATIN TAB
|
|
526
|
ST
|
ROSUVASTATIN TAB
|
527
|
SIMVASTATIN TAB
|
|
528
|
LOW POTENCY AGENTS
|
|
529
|
PRAVASTATIN TAB
|
|
530
|
||
531
|
INTESTINAL CHOLESTEROL ABSORPTION INHIBITORS
|
|
532
|
PA
|
EZETIMIBE TAB
|
533
|
||
534
|
HMG-CoA REDUCTASE INHIBITORS (STATINS)/INTESTINAL
CHOLESTEROL ABSORPTION INHIBITORS
|
|
535
|
ST
|
EZETIMIBE / SIMVASTATIN TAB
|
536
|
||
537
|
ANTIHYPERTENSIVES, OTHER
|
|
538
|
PA
|
CLONIDINE PATCH
|
539
|
CLONIDINE HCL ORAL
|
|
540
|
HYDRALAZINE HCL ORAL
|
|
541
|
METHYLDOPA ORAL
|
|
542
|
MINOXIDIL ORAL
|
|
543
|
||
544
|
DIURETICS
|
|
545
|
THIAZIDES/RELATED DIURETICS
|
|
546
|
METOLAZONE ORAL
|
|
547
|
CHLORTHALIDONE ORAL
|
|
548
|
HYDROCHLOROTHIAZIDE ORAL
|
|
549
|
CHLOROTHIAZIDE ORAL
|
|
550
|
INDAPAMIDE
|
|
551
|
602
|
ANTI-INFLAMMATORY, TOPICAL
|
|
603
|
AT LEAST ONE OF THE FOLLOWING HIGHEST POTENCY AGENTS
|
|
604
|
AUGMENTED BETAMETHASONE DIPROPIONATE 0.05% OINTMENT
|
|
605
|
CLOBETASOL DIPROPIONATE 0.05% CREAM, OINTMENT, GEL, SOLUTION
|
|
606
|
AT LEAST ONE OF THE FOLLOWING HIGH POTENCY AGENTS
|
|
607
|
BETAMETHASONE DIPROPIONATE 0.05% CREAM, OINTMENT, LOTION
|
|
608
|
FLUOCINONIDE 0.05% CREAM, OINTMENT, GEL, SOLUTION
|
|
609
|
TRIAMCINOLONE ACETONIDE 0.5% CREAM, OINTMENT
|
|
610
|
AT LEAST ONE OF THE FOLLOWING INTERMEDIATE POTENCY AGENTS
|
|
611
|
BETAMETHASONE VALERATE 0.1% LOTION, CREAM, OINTMENT
|
|
612
|
DESOXIMETHASONE 0.05% GEL
|
|
613
|
FLUOCINOLONE ACETONIDE 0.025% CREAM, OINTMENT
|
|
614
|
MOMETASONE FUROATE 0.1% OINTMENT
|
|
615
|
TRIAMCINOLONE ACETONIDE 0.1% CREAM, LOTION, OINTMENT
|
|
616
|
AT LEAST ONE OF THE FOLLOWING LOW POTENCY AGENTS
|
|
617
|
HYDROCORTISONE > 2% CREAM, OINTMENT, LOTION
|
|
618
|
DESONIDE 0.05% CREAM, OINTMENT, LOTION
|
|
619
|
FLUOCINOLONE ACETONIDE 0.01% CREAM, SOLUTION
|
|
620
|
||
621
|
TOPICAL IMMUNOMODULATORS
|
|
622
|
AT LEAST ONE OF THE FOLLOWING
|
|
623
|
PIMECROLIMUS 1% CREAM
|
|
624
|
TACROLIMUS 0.03% OINTMENT
|
|
625
|
TACROLIMUS 0.1% OINTMENT
|
|
626
|
||
627
|
SOAPS/SHAMPOOS/SOAP-FREE CLEANSERS
|
|
628
|
SELENIUM SULFIDE 2.5% SHAMPOO
|
|
629
|
||
630
|
ANTINEOPLASTICS, TOPICAL
|
|
631
|
FLUOROURACIL 2% TOP SOLN
|
|
632
|
FLUOROURACIL 5% CREAM
|
|
633
|
FLUOROURACIL 5% TOP SOLN
|
|
634
|
IMIQUIMOD 5% CREAM
|
|
635
|
||
636
|
ANTIACNE AGENTS
|
|
637
|
ANTIACNE AGENTS, SYSTEMIC
|
|
638
|
ISOTRETINOIN ORAL
|
|
639
|
ANTIACNE AGENTS, TOPICAL
|
|
640
|
CLINDAMYCIN PHOSPHATE 1% TOP SOLN
|
|
641
|
ERYTHROMYCIN 2% TOP GEL
|
|
642
|
ERYTHROMYCIN 2% TOP SOLN
|
|
643
|
||
644
|
AL 21 < Y/O
|
TRETINOIN 0.025% TOP CREAM
|
645
|
AL 21 < Y/O
|
TRETINOIN 0.1% TOP GEL
|
646
|
AL 21 < Y/O
|
TRETINOIN 0.025% TOP GEL
|
647
|
AL 21 < Y/O
|
TRETINOIN 0.01% TOP GEL
|
648
|
AL 21 < Y/O
|
TRETINOIN 0.05% TOP CREAM
|
649
|
AL 21 < Y/O
|
TRETINOIN 0.1% TOP CREAM
|
650
|
||
651
|
ROSACEA AGENTS
|
|
652
|
AL > 21 Y/O
|
AZELAIC ACID GEL, CREAM
|
653
|
METRONIDAZOLE 0.75% TOP CREAM
|
|
654
|
METRONIDAZOLE 0.75% TOP GEL
|
|
655
|
METRONIDAZOLE 0.75% TOP LOTION
|
|
656
|
SULFACETAMIDE/SULFUR 10-5% CREAM
|
|
657
|
SULFACETAMIDE/SULFUR 10-5% SUSP
|
|
658
|
SULFACETAMIDE/SULFUR 10-5% EMULSION
|
|
659
|
SULFACETAMIDE/SULFUR 10-5% LOTION
|
|
660
|
||
661
|
ANTIPSORIATICS
|
|
662
|
ANTIPSORIATICS, SYSTEMIC
|
|
663
|
ACITRETIN ORAL
|
|
664
|
METHOXSALEN ORAL
|
|
665
|
ANTIPSORIATICS, TOPICAL
|
|
666
|
ANTHRALIN 0.25% TOP CREAM
|
|
667
|
ANTHRALIN 0.5% TOP CREAM
|
|
668
|
ANTHRALIN 1% TOP CREAM
|
|
669
|
CALCIPOTRIENE 0.005% OINT
|
|
670
|
CALCIPOTRIENE 0.005% CREAM
|
|
671
|
TAZAROTENE 0.1% CREAM, GEL
|
|
672
|
TAZAROTENE 0.05% CREAM, GEL
|
|
673
|
||
674
|
GASTROINTESTINAL MEDICATIONS
|
|
675
|
ANTIULCER AGENTS
|
|
676
|
HISTAMINE-2 RECEPTOR ANTAGONISTS
|
|
677
|
AT LEAST ONE OF THE FOLLOWING
|
|
678
|
CIMETIDINE ORAL
|
|
679
|
FAMOTIDINE ORAL
|
|
680
|
NIZATIDINE ORAL
|
|
681
|
RANITIDINE ORAL
|
|
682
|
||
683
|
PROTECTANTS, ULCER
|
|
684
|
SUCRALFATE ORAL
|
|
685
|
||
686
|
ANTIULCER AGENTS, OTHER
|
|
687
|
MISOPROSTOL ORAL
|
|
688
|
||
689
|
ANTIDIARRHEAL AGENTS
|
|
690
|
ATROPINE SO4 /DIPHENOXYLATE HCL ORAL
|
|
691
|
MENTAL
|
LOPERAMIDE ORAL
|
692
|
PA
|
OCTREOTIDE ACETATE INJ
|
693
|
||
694
|
DIGESTANTS
|
|
695
|
PANCREATIC ENZYMES
|
696
|
||
697
|
ANTIEMETICS
|
|
698
|
PROCHLORPERAZINE TAB, SUPP, INY
|
|
699
|
METOCLOPRAMIDE TAB, SYR, INJ
|
|
700
|
TRIMETHOBENZAMIDE CAP, SUPP, INTRAMUSCULAR INJ
|
|
701
|
PA
|
APREPITANT CAP
|
702
|
AT LEAST ONE OF THE FOLLOWING 5HT3 AGENTS
|
|
703
|
PA
|
DOLASETRON TAB
|
704
|
PA
|
GRANISETRON TAB
|
705
|
PA
|
ONDANSETRON TAB, ODT
|
706
|
||
707
|
GASTRIC MEDICATIONS, OTHER
|
|
708
|
OLSALAZINE
|
|
709
|
MESALAMINE 250MG AND 500MG, 1000mg
|
|
710
|
MESALAMINE DELAYED RELEASE
|
|
711
|
SULFASALAZINE ORAL
|
|
712
|
PA
|
BUDESONIDE ORAL
|
713
|
PA
|
URSODIOL ORAL
|
714
|
PROTOM PUMP INHIBITORS
|
|
715
|
LC
|
LANSOPRAZOLE CAP PRESENTACIONES GENERICAS
|
716
|
LC
|
OMEPRAZOLE CAP 10 MG , 20 MG, 40 mg
|
717
|
||
718
|
GENITOURINARY MEDICATIONS
|
|
719
|
ANALGESICS, URINARY
|
|
720
|
LC
|
PHENAZOPYRIDINE HCL ORAL
|
721
|
METHENAMINE-HYOSCIAMINE-METHYLENE BLUE-DOD-PHEN SALICYLATE
|
|
722
|
ANTISPASMODICS, URINARY
|
|
723
|
OXYBUTYNIN CHLORIDE IR TAB, SYRUP
|
|
724
|
||
725
|
ANTI-INFECTIVES, VAGINAL
|
|
726
|
CLINDAMYCIN PHOSPHATE VAG CREAM
|
|
727
|
METRONIDAZOLE VAG GEL
|
|
728
|
TERCONAZOLE VAG CREAM AND SUPP
|
|
729
|
ESTROGENS, VAGINAL
|
|
730
|
ESTROGENS CONJUGATED VAG CREAM
|
|
731
|
ESTRADIOL VAG CREAM
|
|
732
|
||
733
|
HORMONES/SYNTHETICS/MODIFIERS
|
|
734
|
SYSTEMIC CORTICOSTEROIDS
|
|
735
|
SYSTEMIC CORTICOSTEROIDS, SHORT ACTING
|
|
736
|
HYDROCORTISONE TAB
|
|
737
|
CORTISONE ACETATE TAB 25MG
|
|
738
|
SYSTEMIC CORTICOSTEROIDS, INTERMEDIATE ACTING
|
|
739
|
METHYLPREDNISOLONE TAB
|
|
740
|
PREDNISOLONE TAB
|
|
741
|
PREDNISOLONE SYRUP
|
|
742
|
PREDNISONE ORAL
|
|
743
|
TRIAMCINOLONE ACETONIDE INJ.
|
|
744
|
TRIAMCINOLONE DIACETATE
|
|
745
|
TRIAMCINOLONE HEXACETONIDE
|
746
|
METHYLPREDNISOLONE ACETATE INJ.
|
|
747
|
SYSTEMIC CORTICOSTEROIDS, LONG ACTING
|
|
748
|
DEXAMETHASONE TAB
|
|
749
|
DEXAMETHASONE SYRUP
|
|
750
|
OB-GYN
|
BETAMETHASONE SODIUM PHOSPHATE AND ACETATE
|
751
|
OB-GYN
|
DEXAMETHASONE SODIUM PHOSPHATE 4MG/ML
|
752
|
MINERALOCORTICOID
|
|
753
|
FLUDROCORTISONE ACETATE ORAL
|
|
754
|
||
755
|
ANDROGENS/ANABOLICS
|
|
756
|
NANDROLONE DECANOATE
|
|
757
|
METHYLTESTOSTERONE ORAL
|
|
758
|
AT LEAST ONE OF THE FOLLOWING
|
|
759
|
TESTOSTERONE CYPIONATE
|
|
760
|
TESTOSTERONE ENANTHATE
|
|
761
|
||
762
|
CONTRACEPTIVES, SYSTEMIC (FOR THERAPEUTIC USE ONLY)
|
|
763
|
PA
|
DESOGESTREL0.15/ETHINYL ESTRADIOL 30 TAB
|
764
|
PA
|
ETHINYL ESTRADIOL 30MCG/NORGESTREL 0.3MG TAB
|
765
|
PA
|
ETHINYL ESTRADIOL 35MCG/NORETHINDRONE 1MG TAB,21
|
766
|
PA
|
ETHINYL ESTRADIOL 35MCG/NORETHINDRONE 1MG TAB,28
|
767
|
PA
|
MESTRANOL 50MCG/NORETHINDRONE 1MG TAB,21
|
768
|
PA
|
MESTRANOL 50MCG/NORETHINDRONE 1MG TAB,28
|
769
|
PA
|
NORGESTREL 0.075 TAB
|
770
|
PA
|
TRIPHASIC ORAL CONTRACEPTIVE(ORTHO-NOVUM 7/7/7/BASED),21
|
771
|
PA
|
TRIPHASIC ORAL CONTRACEPTIVE(ORTHO-NOVUM 7/7/7/BASED),28
|
772
|
||
773
|
ESTROGENS
|
|
774
|
DIETHYLSTILBESTROL ORAL
|
|
775
|
ESTRADIOL MICRONIZE TAB
|
|
776
|
||
777
|
BLOOD GLUCOSE REGULATION AGENTS
|
|
778
|
INSULIN
|
|
779
|
INSULIN HUMAN 50/50 (NPH/REG) INJ (OTC)
|
|
780
|
INSULIN HUMAN 70/30 (NPH/REG) INJ (OTC)
|
|
781
|
INSULIN HUMAN NPH 100U/ML INJ (OTC)
|
|
782
|
INSULIN HUMAN REGULAR 100U/ML INJ (OTC)
|
|
783
|
ANALOGS INSULIN
|
|
784
|
AT LEAST ONE OF THE FOLLOWING
|
|
785
|
INSULIN GLARGINE
|
|
786
|
INSULIN DETERMIR
|
|
787
|
AT LEAST ONE OF THE FOLLOWING ULTRA SHORT ACTING AGENTS
|
|
788
|
INSULIN ASPART VIAL
|
|
789
|
INSULIN GLULISINE VIAL
|
|
790
|
INSULIN LISPRO VIAL
|
|
791
|
||
792
|
HYPOGLYCEMIC AGENTS, ORAL
|
793
|
METFORMIN HCL ORAL
|
|
794
|
METFORMIN HCL TAB SR
|
|
795
|
||
796
|
ALPHA-GLUCOSIDASE INHIBITORS
|
|
797
|
AT LEAST ONE OF THE FOLLOWING
|
|
798
|
ACARBOSE ORAL
|
|
799
|
MIGLITOL ORAL
|
|
800
|
||
801
|
SECOND GENERATION SULFONYUREAS
|
|
802
|
GLIMEPIRIDE
|
|
803
|
GLIPIZIDE ORAL
|
|
804
|
GLIPIZIDE TAB SR
|
|
805
|
GLYBURIDE ORAL
|
|
806
|
||
807
|
TIAZOLIDINEDIONES
|
|
808
|
AT LEAST ONE OF THE FOLLOWING
|
|
809
|
PIOGLITAZONE
|
|
810
|
TIAZOLIDINEDIONES COMBINATION
|
|
811
|
PIOGLITAZONE/METFORMIN
|
|
812
|
PIOGLITAZONE/GLIMEPIRIDE
|
|
813
|
||
814
|
DIPEPTIDYL PEPTIDASE-4 INHIBITOR
|
|
815
|
AT LEAST ONE OF THE FOLLOWING
|
|
816
|
ST
|
SAXAGLIPTIN
|
817
|
ST
|
SITAGLIPTIN TAB
|
818
|
ST
|
SAXAGLIPTIN/METFORMIN TAB
|
819
|
ST
|
SITAGLIPTIN/METFORMIN TAB
|
820
|
ST
|
SITAGLIPTIN/METFORMIN TAB SR
|
821
|
||
822
|
GLUCAGON FOR INJECTION (EMERGENCY KIT)
|
|
823
|
PA
|
HUMAN GROWTH HORMONE (SOMATROPIN)
|
824
|
||
825
|
POSTERIOR PITUITARY
|
|
826
|
DesMOPRESSIN ACETATE inj 4mcg/ml
|
|
827
|
DesMOPRESSIN ACETATE tab
|
|
828
|
DESMOPRESSIN ACETATE NASAL SOLN
|
|
829
|
||
830
|
PROGESTINS
|
|
831
|
MEDROXYPROGESTERONE ACETATE ORAL
|
|
832
|
PA
|
MEDROXYPROGESTERONE ACETATE 150MG INJ, 400MG INJ
|
833
|
||
834
|
THYROID MODIFIERS
|
|
835
|
THYROID SUPPLEMENTS
|
|
836
|
LEVOTHYROXINE NA ORAL
|
|
837
|
||
838
|
ANTITHYROID AGENTS
|
|
839
|
METHIMAZOLE ORAL
|
|
840
|
PROPYLTHIOURACIL ORAL
|
|
841
|
||
842
|
HORMONES/SYNTHETICS/MODIFIERS, OTHER
|
|
843
|
ETIDRONATE ORAL
|
844
|
||
845
|
5-ALPHA REDUCTASE INHIBITOR
|
|
846
|
FINASTERIDE TAB
|
|
847
|
||
848
|
BIPHOSPHONATES
|
|
849
|
AT LEAST ONE OF THE FOLLOWING
|
|
850
|
ALENDRONATE SODIUM TAB
|
|
851
|
RISEDRONATE TAB
|
|
852
|
||
853
|
PARATHYROID HORMONE
|
|
854
|
PA
|
TERIPARATIDE INJ
|
855
|
||
856
|
IMMUNOLOGICAL AGENTS
|
|
857
|
IMMUNE STIMULANTS
|
|
858
|
PA
|
INTERFERON ALFA-2A INJ.
|
859
|
PA
|
INTERFERON ALFA-2B INJ.
|
860
|
PA
|
INTERFERON GAMMA-1B INJ
|
861
|
IMMUNOLOGICAL AGENTS, OTHER
|
|
862
|
CROMOLYN SODIUM ORAL
|
|
863
|
IMMUNOSUPPRESSANTS
|
|
864
|
PA
|
AZATHIOPRINE ORAL
|
865
|
PA
|
CYCLOSPORINE ORAL
|
866
|
PA
|
CYCLOSPORINE MODIFIED ORAL
|
867
|
PA
|
MYCOPHENOLATE MOFETIL ORAL
|
868
|
PA
|
MYCOPHENOLATE SODIUM ORAL
|
869
|
PA
|
RAPAMYCIN (SIROLIMUS) ORAL
|
870
|
PA
|
TACROLIMUS ORAL
|
871
|
||
872
|
NEURAMINIDASE INHIBITORS
|
|
873
|
PA
|
OSELTAMIVIR
|
874
|
||
875
|
MULTIPLE SCLEROSIS AGENTS
|
|
876
|
IMMUNOLOGICAL AGENTS
|
|
877
|
PA
|
GLATIRAMER ACETATE INJ
|
878
|
PA
|
NATALIZUMAB INJ
|
879
|
AT LEAST ONE OF THE FOLLOWING
|
|
880
|
PA
|
INTERFERON BETA-1A IM INJ (Avonex)
|
881
|
PA
|
INTERFERON BETA-1A INJ (Rebif)
|
882
|
PA
|
INTERFERON BETA-1B INJ (Extavia)
|
883
|
PA
|
INTERFERON BETA-1B INJ (Betaseron)
|
884
|
||
885
|
MUSCULOSKELETAL MEDICATIONS
|
|
886
|
ANTIRHEUMATICS
|
|
887
|
SALICYLATES, ANTIRHEUMATIC
|
|
888
|
AT LEAST ONE OF THE FOLLOWING
|
|
889
|
CHOLINE SALICYLATE
|
|
890
|
MAGNESIUM CHOLINE SALICYLATE
|
|
891
|
DIFLUNISAL
|
|
892
|
MAGNESIUM SALICYLATE
|
|
893
|
SALSALATE ORAL
|
|
894
|
SODIUM SALICYLATE
|
895
|
||
896
|
NONSALICYLATE - NSAID
’
s
|
|
897
|
IBUPROFEN ORAL
|
|
898
|
INDOMETHACIN ORAL
|
|
899
|
NABUMETONE
|
|
900
|
NAPROXEN ORAL
|
|
901
|
SULINDAC ORAL
|
|
902
|
||
903
|
PA
|
PENICILLAMINE ORAL
|
904
|
||
905
|
GOLD COMPOUNDS, ANTIRHEUMATIC
|
|
906
|
PA
|
AURANOFIN ORAL
|
907
|
PA
|
AUROTHIOGLUCOSE SUSP INJ
|
908
|
||
909
|
COX-2 INHIBITORS
|
|
910
|
ST
|
CELECOXIB CAP.
|
911
|
||
912
|
SKELETAL MUSCLE RELAXANTS
|
|
913
|
BACLOFEN ORAL
|
|
914
|
CYCLOBENZAPRINE ORAL
|
|
915
|
DANTROLENE ORAL
|
|
916
|
DIAZEPAM ORAL
|
|
917
|
||
918
|
ANTIGOUT AGENTS
|
|
919
|
ALLOPURINOL ORAL
|
|
920
|
COLCHICINE ORAL (COLCRYS)
|
|
921
|
PROBENECID ORAL
|
|
922
|
||
923
|
NASAL AND THROAT AGENTS, TOPICAL
|
|
924
|
ANTI-INFLAMMATORIES,NASAL
|
|
925
|
FLUTICASONE PROPIONATE (GENERIC)
|
|
926
|
||
927
|
NASAL AND THROAT AGENTS, TOPICAL, OTHER
|
|
928
|
CLOTRIMAZOLE TROCHE
|
|
929
|
||
930
|
OPHTHALMIC AGENTS
|
|
931
|
ANTIGLAUCOMA AGENTS
|
|
932
|
PROSTAGLANDIN / PROSTAMIDE ANALOGS
|
|
933
|
TWO OF THE FOLLOWING
|
|
934
|
LATANOPROST OPH SOLN
|
|
935
|
ST
|
TRAVAPROST OPH SOLN
|
936
|
ST
|
TRAVAPROST OPH SOLN
(BAK-FREE PRESERVATIVE)
|
937
|
ST
|
BIMATROPROST OPH SOLN 0.03%
|
938
|
ST
|
BIMATROPROST OPH SOLN 0.01%
|
939
|
CARBONIC ANHYDRASE INHIBITORS
|
|
940
|
TWO OF THE FOLLOWING
|
|
941
|
DORZOLAMIDE OPH SOLN
|
|
942
|
BRINZOLAMIDE OPH SOLN
|
|
943
|
ALPHA-2 ADRENORECEPTOR AGONISTS
|
|
944
|
BRIMONIDINE TARTRATE 0.2%
|
|
945
|
APRACLONIDINE HCL OPH SOLN
|
946
|
BETA ADRENERGIC BLOCKERS - OPH
|
|
947
|
TIMOLOL OPH GEL
|
|
948
|
TIMOLOL OPH SOLN
|
|
949
|
BETAXOLOL 0.25% SUSP
|
|
950
|
BETAXOLOL 0.5% SOLN
|
|
951
|
LEVOBUNOLOL OPH SOLN
|
|
952
|
||
953
|
MIOTICS, TOPICAL OPHTHALMIC
|
|
954
|
PILOCARPINE OPH SOLN
|
|
955
|
||
956
|
MYDRIATICS/CYCLOPEGICS, TOPICAL OPHTHALMIC
|
|
957
|
ATROPINE SULFATE OPH OINT
|
|
958
|
ATROPINE SULFATE OPH SOLN
|
|
959
|
||
960
|
ANTI-INFECTIVE, TOPICAL OPHTHALMIC
|
|
961
|
QUINOLONES, TOPICAL OPHTHALMIC
|
|
962
|
AT LEAST ONE OF THE FOLLOWING
|
|
963
|
CIPROFLOXACIN HCL OPH SOLN
|
|
964
|
CIPROFLOXACIN HCL OPH OINT
|
|
965
|
OFLOXACIN OPH SOLN
|
|
966
|
ANTI-BACTERIALS, TOPICAL OPHTHALMIC
|
|
967
|
GENTAMICIN SO4 OPH OINT
|
|
968
|
GENTAMICIN SO4 OPH SOLN
|
|
969
|
TOBRAMYCIN OPH SOLN
|
|
970
|
TOBRAMYCIN OPH OINT
|
|
971
|
BACITRACIN OPH OINT
|
|
972
|
ERYTHROMYCIN OPH OINT
|
|
973
|
SULFACETAMIDE SODIUM OPHTH SOLN 10%
|
|
974
|
ANTI-BACTERIALS COMBINATIONS, TOPICAL OPHTHALMIC
|
|
975
|
POLYMYXIN B / TRIMETHOPRIN OPH SOLN
|
|
976
|
||
977
|
ANTI-VIRALS, TOPICAL OPHTHALMIC
|
|
978
|
AT LEAST ONE OF THE FOLLOWING
|
|
979
|
PA
|
GANCICLOVIR OPH GEL
|
980
|
PA
|
TRIFLURIDINE OPH SOLN
|
981
|
||
982
|
ANTI-INFLAMMATORIES, TOPICAL OPHTHALMIC
|
|
983
|
AT LEAST ONE OF THE FOLLOWING
|
|
984
|
MDL (30 DAYS IN 365 DAYS, MAX 60 DAYS IN 365 DAYS FOR CISTOID MACULAR EDEMA) | |
DICLOFENAC NA OPH SOLN
|
||
985
|
MDL (30 DAYS IN 365 DAYS, MAX 60 DAYS IN 365 DAYS FOR CISTOID MACULAR EDEMA) | |
KETOROLAC TROMETHAMINE OPH SOLN 0.4%, 0.5%
|
||
986
|
ANTI-INFLAMMATORIES, TOPICAL OPHTHALMIC, OTHER
|
|
987
|
PREDNISOLONE PHOSPHATE OPH SOLN 1%
|
|
988
|
PREDNISOLONE OPH SUSP
|
|
989
|
FLUOROMETHOLONE ALCOHOL
|
|
990
|
FLUROMETHOLONE ACETATE
|
|
991
|
DEXAMETHASONE/TOBRAMYCIN OPH SUSP
|
|
992
|
||
993
|
ORAL (MOUTH) AGENTS
|
|
994
|
LIDOCAINE HYDROCHLORIDE TOPICAL SOLUTION
|
1046
|
||
1047
|
RECTAL, LOCAL
|
|
1049
|
ANTI-INFLAMMATORIES, RECTAL
|
|
1050
|
HYDROCORTISONE ENEMA
|
|
1051
|
MESALAMINE ENEMA
|
|
1052
|
MESALAMINE RTL SUPP
|
|
1053
|
||
1054
|
HEMORRHOIDAL PREPARATIONS WITH STEROID
|
|
1055
|
HEMORRHOIDAL/HC RTL OINT
|
|
1056
|
HYDROCORTISONE/PRAMOXINE RTL CREAM
|
|
1057
|
HYDROCORTISONE/PRAMOXINE RTL FOAM
|
|
1058
|
HYDROCORTISONE/PRAMOXINE RTL OINT
|
|
1059
|
||
1060
|
THERAPEUTIC NUTRIENTS/ MINERAL/ELECTROLYTES
|
|
1061
|
IRON INJ
|
|
1062
|
POTASSIUM CHLORIDE ORAL
|
|
1063
|
PA
|
LEVOCARNITINA
|
1064
|
||
1065
|
VITAMINS
|
|
1066
|
LEUCOVORIN CALCIUM INJ
|
|
1067
|
LEUCOVORIN CALCIUM ORAL
|
|
1068
|
CYANOCOBALAMIN 1000MCG INJ
|
|
1069
|
FOLIC ACID ORAL
|
|
1070
|
CALCITRIOL ORAL
|
|
1071
|
ERGOCALCIFEROL INJ
|
|
1072
|
VITAMIN D ORAL
|
|
1073
|
PHYTONADIONE ORAL
|
|
1074
|
OTC
|
FERROUS SULFATE TAB (325MG)
|
1075
|
OB/GYN ONLY
|
PRENATAL VITAMINS (WITH AT LEAST 1MG FA AND 30 MG ELEMENTAL IRON)
|
1076
|
||
1077
|
NUTRITIONALS FOR NEPHROLOGY
|
|
1078
|
NEPHROLOGY
|
RENAPHRO
|
1079
|
NEPHROLOGY
|
RENAL CAP
|
1080
|
NEPHROLOGY
|
NEPHRONEX
|
1081
|
NEPHROLOGY
|
NEPHROCAP
|
1082
|
||
1083
|
HYPERPHOSPHATEMIA AGENTS
|
|
1084
|
CALCIUM ACETATE
|
|
1085
|
ONE OF THE FOLLOWING
|
|
1086
|
PA
|
SEVELAMER CARBONATE TAB, PACKET
|
1087
|
PA
|
LANTHANUM CARBONATE
|
1088
|
CALCIMIMETICS
|
|
1089
|
PA
|
Cinacalcet
|
1090
|
||
1091
|
PROSTHETICS/SUPPLIES/DEVICES
|
|
1092
|
INSULIN SYRINGE 22
|
|
1093
|
INSULIN SYRINGE LOW DOSE
|
1094
|
||
1095
|
MISCELLANEOUS PRODUCTS
|
|
1096
|
ANTI-HYPERPROLACTEMIA
|
|
1097
|
CABERGOLINE
|
|
1098
|
||
1099
|
TNF ANTAGONISTS
|
|
1100
|
AT LEAST TWO OF THE FOLLOWINGS
|
|
1101
|
PA
|
INFLIXIMAB INJ
|
1102
|
PA
|
ADALIMUMAB INJ
|
1103
|
PA
E
|
TANERCEPT INJ
|
1104
|
||
1105
|
PULMONARY ARTERIAL HYPERTENSION
|
|
1106
|
PA
|
BOSENTAN
|
1107
|
PA
|
SILDENAFIL (20 MG TAB)
|
1108
|
||
1109
|
OPIOID PARTIAL AGONISTS
|
|
1110
|
PA
BUPRENORPHINE HCL/ NALOXONE HCL, SL, FILM
|
|
1111
|
||
1112
|
FIBROMYALGIA AGENTS
|
|
1113
|
PA
|
PREGABALIN
|
PO Box 195661, San Juan, Puerto Rico 00919-5661 | Tel. (787) 474-3300 | Fax (787) 474-3346 |
1.
|
Listing of Drugs
|
2.
|
Exception Process
|
|
1.
|
Contraindication to the drug(s) that appear in the PDL.
|
|
2.
|
History record of adverse reaction to the drug(s) that appear in the PDL.
|
|
3.
|
Therapeutical failure with regard to all the alternatives available in the PDL.
|
|
4.
|
Non-existence of a therapeutical alternative in the PDL.
|
3.
|
Other aspects of the pharmacy coverage
|
|
A.
|
The pharmacy coverage of
Mi Salud
establishes as mandatory the use of bioequivalent products, as long as it is not contraindicated and it is so clinically justified by the provider.
|
|
B.
|
The insurance companies, mental health organizations and health service providers shall process their pharmacy claims through the Pharmacy Benefit Managers (PBMs) contracted by the Administration.
|
|
C.
|
ASES has an active process to continuously review the drugs that it is required to include in the pharmacy coverage to the insurance companies or TPA, mental health organizations and health service providers. In addition, it shall evaluate any new drug for inclusion in the same or remove drugs from said listing. Due to the dynamic nature of this process, ASES may require the inclusion or exclusion of drugs pursuant to changes or advances in standards of practice within an illness or area of treatment.
|
|
D.
|
No entity contracted by ASES or the entities contracted by these ( Medical groups, IPAs, independent providers, specialists, etc.) may be ruled by a listing different from the PDL and the Core List, nor can they create an internal drug list that is different from the ones established by ASES. Neither can they, in any way, limit in a manner contrary to what is established in the contract between ASES and the insurance companies and in this coverage, the drugs that are included in said lists. The insurance companies shall be responsible for keeping tabs in their providers and employees with regard to the compliance with these provisions.
|
|
E.
|
The maximum of dispatch for severe conditions shall be to cover a thirty (30) day therapy. When medically necessary, additional prescriptions shall be covered.
|
|
F.
|
The maximum of dispatch for chronic conditions (maintenance drugs) shall be to cover a thirty (30) day therapy, except at the beginning of the therapy when, on the basis of medical criterion, a minimum of fifteen (15) days may be prescribed for the purpose of reevaluating compliance and tolerance. On the basis of a recommendation on the part of the physician, the dispatch of each prescription may be refilled up to five (5) times (original prescription plus five (5) refills). The drugs that require pre-authorization shall be in effect for six months unless there are contraindications or secondary effects. On or before the ninety (90) days after having prescribed said maintenance drug, the physician must reevaluate the pharmacotherapy for the purpose of compliance, tolerance and classification. Changes in the dosage will not require pre-authorization. Changes in the drugs utilize may require pre-authorization.
|
|
G.
|
The indications in the prescriptions for chronic use drugs, in favor of Children with Special Health Needs, must indicate clearly that they are covering a thirty (30) day therapy and that they may be refilled up to five (5) times (original prescription plus five (5) refills), according to medical criterion. When it is medically necessary, additional prescriptions shall be refilled.
|
|
H.
|
Coordination with the Department of Health is required for the supplying of birth control methods for family planning. The contraceptives for the treatment of menstrual dysfunction and for other menstrual conditions shall be covered through your primary physician from Physical Health.
|
|
I.
|
The use of bioequivalents approved by the Food and Drug Administration (FDA), classified as AB, is required, as well as authorized by the local regulations as long as it is not contraindicated and it is so consigned by the provider in the medical prescription.
|
|
J.
|
The lack of existence in the inventory of bioequivalent drugs does not exempt the dispatch of the prescribed drug nor does it imply any additional payment whatsoever on the part of the beneficiary. As a general rule, bioequivalent drugs should be dispatched as long as there exists a bioequivalent for the drug of the corresponding brand name unless, in spite of the existence of a particular bioequivalent, ASES decides to cover the brand name drug or to cover both.
|
|
K.
|
All the prescriptions must be dispatched by a pharmacy contracted by the PBM, duly authorized under the laws of the Commonwealth of Puerto Rico and freely selected by the beneficiary.
|
|
L.
|
The right to free selection requires the availability of a determinate number of pharmacies in every municipality to be able to so exercise it. The PBM is the entity in charge of contracting the network of pharmacies, pursuant to the terms specified by ASES.
|
|
M.
|
The prescribed drugs must be delivered concurrently on the date and time when the beneficiary receives the prescription and requires the dispatch of the drug.
|
Indicator of Relative Cost
|
Generic Name (in bold if the drug is available in generic)
|
Brand Name
|
Reference Guides
|
$ sign
|
Nystatin ssp.
|
Mycostatin
|
P, PA
|
$ | Less Costly |
$$
$$$
$$$$
$$$$$
$$$$$!
$$$$$!!
|
Most Costly |
$ up to $$$$$!
|
Represents the relative cost of the drug. The smaller the number of dollar signs, the lower is the cost of the drug. The nigher the number of dollar signs, the higher is the cost.
|
PA
|
Requires that the pharmacy endeavor a Preauthorization.
|
NF
|
Unlisted
|
P
|
Contracted brand name product “Rebates”
|
Bold
|
Identifies that the drug has generic bioequivalent available in all the presentations.
|
Bold*
|
Identifies those drugs for which not all the presentations or forms are available in generics; for example, tablets, liquids, injections, etc.
|
LC
|
Identifies those drugs for which there exists some limitation in the amount that the pharmacy can dispatch
|
AL
|
Identifies those drugs for which there exists some limitation as to the age for the dispatch of the medication.
|
Cap.
|
Capsule
|
Tab.
|
Tablet
|
Chew tab.
|
Chewable tablet
|
Disp. tab.
|
In English, dispersible tab.
|
Inj.
|
Injectable
|
Susp.
|
Suspension
|
ER, SR, CR
|
Prolonged action (extended release, sustained release, controlled release)
|
SL
|
Sublingual
|
Cr.
|
Creme
|
Oint.
|
Ointment
|
Sol.
|
Solution
|
Syr.
|
Syrup
|
Lot.
|
Lotion
|
Ophth.
|
Ophtalmic
|
Inh.
|
Inhaler
|
SNC
|
Central Nervous System
|
Supp.
|
Suppository
|
TDS
|
Transdermal Patch (transdermal release system)
|
TTS
|
Transdermal Patch (transdermal topic system)
|
OTC
|
Over the counter
|
OTC NF
|
Over the Counter Unlisted
|
$
|
Pindolol tab.
|
Visken
|
|||
$$
|
Metoprolol tartrate / HCTZ tab.
|
Lopressor HCT
|
|||
$$
|
Propranolol sol., conc.
|
||||
$$
|
Metoprolol succinate SR* tab
.
|
Toprol XL
|
PA
|
||
$$
|
Carvedilol tab.
|
Coreg
|
|||
2.2.3 CALCIUM CHANNEL ANTAGONISTS | |||||
$
|
Amlodipine tab
.
|
Norvasc
|
|||
$
|
Verapamil tab.
|
Isoptin,
|
|||
Calan
|
|||||
$
|
Diltiazem tab.
|
Cardizem
|
|||
Cardizem LA
|
NF
|
||||
$
|
Verapamil ER tab.
|
Calan SR,
|
|||
Isoptin SR
|
|||||
Verelan
|
NF
|
||||
Verelan PM
|
NF
|
||||
Covera HS
|
NF
|
||||
$
|
Diltiazem SR 24hr cap.
|
Dilacor XR
|
|||
$$
|
Diltiazem HCl Extended
|
Tiazac
|
|||
Release Beads SR 24hr
|
|||||
cap. (120mg, 180mg,
|
|||||
240mg, 300mg, 360mg)
|
|||||
$$
|
Diltiazem SR 12hr cap.
|
Cardizem SR
|
|||
$$$
|
Nifedipine SR tab., CR tab.
|
Generic only
|
|||
Adalat CC
|
NF
|
||||
Procardia XL
|
NF
|
||||
$$$
|
Diltiazem HCl coated
|
||||
beads SR 24hr cap.
|
Generic only
|
||||
2.2.4 ANGIOTENSINE INHIBITORS (ACE) | |||||
$
|
Captopril tab.
|
Capoten
|
|||
$
|
Enalapril tab.
|
Vasotec
|
|||
$
|
Lisinopril tab.
|
Privinil, Zestril
|
|||
$
|
Lisinopril/HCTZ tab.
|
Prinzide, Zestoretic
|
|||
$
|
Enalapril/HCTZ tab.
|
Vaseretic
|
|||
$
|
Captopril/HCTZ tab.
|
Capozide
|
|||
$$
|
Fosinopril tab.
|
Monopril
|
|||
2.2.5 ANGIOTENSINE RECEPTOR BLOCKERS (ARB) | |||||
$
|
Losartan tab.
|
Cozaar
|
|||
$
|
Losartan HCT tab.
|
Hyzaar
|
|||
$
|
Irbesartan tab.
|
Avapro
|
|||
$
|
Irbesartan/ HCTZ tab.
|
Avalide
|
|||
2.2.6 ANTIHYPERTENSIVES WITH CENTRAL ACTION | |||||
$
|
Clonidine tab
.
|
Catapress
|
|||
$
|
Methyldopa tab.
|
Aldomet
|
|||
$$$$
|
Clonidine TTS
|
Catapress TTS
|
|||
2.2.7 VASODILATORS | |||||
$
|
Isosorbide dinitrate SL tab.
|
Isordil
|
|||
$
|
Isosorbide mononitrate ER tab.
|
Imdur
|
|||
$
|
Nitroglycerin SL tab.
|
Nitrostat
|
|||
$
|
Isosorbide dinitrate* tab.
|
Isordil
|
|||
$
|
Isosorbide mononitrate tab.
|
Ismo, Monoket
|
$
|
Hydralazine tab.
|
Apresoline
|
|||
$$
|
Minoxidil tab.
|
Loniten
|
|||
$$
|
Isosorbide dinitrate* ER
|
||||
tab., cap.
|
|||||
$$$
|
Nitroglycerin Film ER TD
|
Generic only
|
|||
NitroDur
|
NF
|
||||
Minitran
|
NF
|
||||
2.2.8
|
ALPHA RECEPTOR BLOCKERS
|
||||
$
|
Doxazosin tab.
|
Cardura
|
|||
$
|
Terazosin cap.
|
Hytrin
|
|||
2.3
|
ANTIARRHYTHMICS
|
||||
$$
|
Quinidine sulfate tab.
|
||||
$$$
|
Quinidine gluconate tab.
|
Quinaglute
|
|||
$$$
|
Mexiletine cap.
|
Mexitil
|
|||
$$$
|
Sotalol tab.
|
Betapace,
|
|||
Betapace AF
|
|||||
$$$
|
Quinidine sulfate CR tab.
|
||||
$$$
|
Flecainide tab.
|
Tambocor
|
|||
$$$$
|
Amiodarone tab. (200mg,
|
Cordarone
|
|||
400mg)
|
|||||
$$$$
|
Propafenone tab.
|
Rythmol
|
|||
2.4
|
CHOLESTEROL AND LIPID REDUCING AGENTS
|
||||
$
|
Simvastatin tab.
|
Zocor
|
|||
$
|
Atorvastatin tab.
|
Lipitor
|
|||
$
|
Gemfi brozil tab.
|
Lopid tab.
|
|||
$
|
Pravastatin
|
Pravachol
|
|||
$$
|
Cholestyramine powder packs
|
Questran
|
|||
$$
|
Niacin CR tab.
|
Niaspan
|
P
|
||
3.0
|
AUTONOMIC MEDICATIONS AND FOR THE CENTRAL NERVOUS SYSTEM,
|
||||
NEUROLOGY AND PHYCHIATRY
|
|||||
3.1
|
ANALGESICS, NARCOTICS AND AGENTS IN COMBINATION
|
||||
$
|
Meperidine inj.
Demerol
|
||||
$
|
APAP/Codeine* tab., cap.,
|
||||
elixir, sol., susp.
|
|||||
$
|
Tramadol tab.
|
Ultram
|
|||
$
|
Methadone* tab., disp. tab., sol., conc.
|
ASSMCA
|
|||
$
|
Morphine sulfate tab., sol.
|
||||
$$
|
APAP/Hydrocodone* tab.,
|
||||
cap., elixir
|
|||||
$$
|
Oxycodone tab., cap., sol.
|
Roxicodone
|
|||
$$
|
APAP/Butalbital/Caffeine
|
||||
tab., cap.
|
Fioricet
|
||||
$$
|
Hydromorphone tab., liq., inj.
|
Dilaudid
|
|||
$$
|
Codeine sulfate tab.
|
||||
$$
|
Oxycodone/APAP* tab.,
|
||||
cap., sol.
|
|||||
$$$$
|
Morphine sulfate SR tab., supp.
|
||||
$$$$
|
Fentanyl TDS
|
Duragesic
|
|||
$$$$$
|
Hydromorphone supp.
|
Dilaudid
|
3.2 MIGRAINE
|
||||
$
|
Divalproex sodium ER
|
Depakote ER
|
||
tab. (500 mg)
|
||||
$
|
Ergotamine tartrate/
|
Cafergot
|
||
Caffeine tab.
|
||||
$
|
Sumatriptan tab.
|
Imitrex
|
LC=6 tab.
|
|
$$
|
APAP/Butalbital/Caffeine
|
|||
tab., cap.
|
Fioricet
|
|||
$$$
|
Divalproex sodium ER
|
Depakote ER
|
P
|
|
tab. (500 mg)
|
||||
$$$
|
Ergotamine tartrate/
|
Cafergot
|
||
Caffeine supp
.
|
||||
$$$$
|
Sumatriptan Nasal Spray
|
Imitrex Nasal
|
LC=6
|
|
Spray
|
inhalers
|
|||
3.3
|
ANTICONVULSIVES
|
|||
$
|
Phenobarbital tab., elixir
|
|||
$
|
Clonazepam tab.
|
Klonopin
|
||
$
|
Carbamazepine tab.
|
Tegretol
|
||
$
|
Carbamazepine chew tab.
|
Tegretol
|
||
$
|
Phenytoin* chew tab.,
|
Dilantin
|
||
cap, susp.
|
||||
$
|
Valproic acid cap., syr.
|
Depakene
|
||
$
|
Divalproex sodium EC tab.,
|
|||
sprinkle cap.
|
Depakote
|
|||
$
|
Divalproex sodium ER
|
Depakote ER
|
||
tab. (500 mg)
|
||||
$$
|
Primidone tab.
|
Mysoline
|
||
$$
|
Carbamazepine susp.
|
Tegretol
|
||
$$
|
Divalproex sodium EC tab.,
|
|||
cap. sprinkle cap.
|
Depakote
|
P
|
||
$$
|
Zonisamide cap.
|
Zonegran
|
||
$$
|
Carbamazepine ER tab.*
|
Tegretol XR
|
||
$$
|
Gabapentin cap., tab.
|
Neurontin
|
||
$$
|
Ethosuximide cap., syr.
|
Zarontin
|
||
$$
|
Oxcarbazepine tab., susp.
|
Trileptal
|
||
$$
|
Lamotrigine tab.,
|
Lamictal, Lamictal CD
|
||
chew disp. tab.
|
||||
$$
|
Topiramate tab., cap.
|
Topamax
|
||
$$
|
Levetiracetam tab., sol.
|
Keppra
|
||
$$$
|
Divalproex sodium ER
|
Depakote ER
|
P
|
|
tab. (500 mg)
|
||||
$$$
|
Gabapentin sol. Neurontin
|
|||
$$$$
|
Tiagabine tab. Gabitril
|
|||
3.4
|
ANTIVERTIGO AND ANTIEMETICS
|
|||
$
|
Promethazine inj.
|
Phenergan
|
||
$
|
Metoclopramide syr., inj.
|
Reglan
|
||
$
|
Trimethobenzamide inj.
|
Tigan
|
||
$
|
Promethazine syr.
|
Phenergan
|
||
$
|
Prochlorperazine tab.
|
Compazine
|
||
$
|
Prochlorperazine inj.
|
Compazine inj.
|
||
$
|
Metoclopramide tab.
|
Reglan
|
||
$
|
Promethazine* tab.
|
Phenergan
|
||
$
|
Ondansetron tab., ODT
|
Zofran
|
||
tab.
|
||||
$$
|
Trimethobenzamide cap.,
|
|||
supp.
|
Tigan
|
4.2
|
THERAPY FOR ACNE
|
|||||
$
|
Erythromycin topical sol. (2%)
|
|||||
$
|
Clindamycin sol. (1%)
|
Cleocin T sol.
|
||||
$
|
Erythromycin gel (2%)
|
EryGel
|
||||
$$
|
Tretinoin gel (0.01%, 0.025%)
|
Retin A
|
AL<21 años | |||
$$
|
Tretinoin cr. (0.025%, 0.05%, 0.1%)
|
Retin A
|
AL<21 años | |||
$$$
|
Isotretinoin cap. (10mg, 20mg,
|
Accutane, Sotret,
|
||||
40mg)
|
Claravis, Amnesteem
|
|||||
4.3
|
TOPICAL ANTIPSORIATICS
|
|||||
$$$$
|
Tazarotene cr., gel
|
Tazorac
|
P | |||
4.4
|
TOPICAL ANTIMYCOTICS
|
|||||
$
|
Nystatin oint.
|
Mycostatin
|
||||
$
|
Clotrimazole cr., sol. (1%)
|
Various
|
OTC | |||
$
|
Miconazole nitrate powder,
|
Various
|
OTC | |||
tincture (2%)
|
||||||
$
|
Ketoconazole cr.,
|
Nizoral
|
||||
shampoo (2%)
|
||||||
4.5
|
TOPICAL ANTIBACTERIALS
|
|||||
$
|
Gentamicin cr., oint.
|
Garamycin
|
||||
$
|
Silver sulfadiazine cr.
|
Silvadene
|
||||
$$
|
Mupirocin oint.
|
Bactroban
|
||||
4.6
|
SCABIES DRUGS
|
|||||
$
|
Permethrin cr. (5%)
|
Elimite
|
LC = 60gm | |||
Acticin
|
NF | |||||
$$$$
|
Lindane lot. (1%)
|
|
ST, LC=60cc |
|
||
4.7
|
MISC. TOPICAL AGENTS
|
|||||
$
|
Selenium sulfide
|
Selsun
|
||||
shampoo 2.5%
|
||||||
$$$
|
Anthralin cr. (0.5%)
|
Drithocream
|
||||
$$$
|
Fluorouracil sol. (2%, 5%)
|
Efudex
|
||||
$$$$
|
Fluorouracil cr. (5%)
|
Efudex
|
||||
$$$$
|
Calcipotriene cr. (0.005%)
|
Dovonex
|
||||
4.8
|
THERAPY FOR ROSACEA
|
|||||
$$
|
Sulfacetamide/Sulfur cr.,
|
|||||
lot., emulsion
|
Sulfacet
– R
|
|||||
$$$
|
Metronidazole cr., gel, lot.
|
MetroCream, MetroGel,
|
||||
(0.75%)
|
MetroLotion
|
|||||
$$$
|
Sulfacetamide/Sulfur susp.
|
Sulfacet-R
|
||||
4.9
|
ORAL DERMATOLOGICAL AGENTS
|
|||||
$$$$
|
Methoxsalen cap.
|
Oxsoralen
|
||||
$$$$$
|
Acitretin cap.
|
Soriatane
|
P
|
|
7.1.1.5
|
INSULIN
|
||||
$
|
Human insulin (regular, NPH,
|
Humulin
|
P
|
||
70/30, lente) vial
|
Humulin Pen
|
NF
|
|||
$$$
|
Insulin lispro vial
|
HumaLog
|
P
|
||
HumaLog Mix
|
NF
|
||||
HumaLog Pen
|
NF
|
||||
$$$
|
Insulin glargine vial
|
Lantus
|
P
|
||
Lantus Solostar
|
P
|
||||
7.1.1.6
|
OTHERS
|
||||
$
|
Insulin syringe & needle
|
Several
|
|||
$
|
Metformin tab.
|
Glucophage
|
|||
$
|
Metformin tab.
|
Glucophage XR
|
|||
7.1.2
|
HIPERGLYCEMIC AGENTS
|
||||
$$
|
Glucagon inj.
|
||||
7.2
|
THYROID
|
||||
7.2.1
|
ANTITHYROID AGENTS
|
||||
$
|
Propylthiouracil tab.
|
||||
$$
|
Methimazole tab.
|
Tapazole
|
|||
7.2.2
|
THYROID HORMONES
|
||||
$
|
Levo-thyroxine tab.
|
Several
|
|||
$
|
Levo-thyroxine tab.
|
Synthroid
|
P
|
||
$
|
Levo-thyroxine tab.
|
Levoxyl
|
P
|
||
7.3
|
CORTICOSTEROIDS
|
||||
$
|
Dexamethasone sodium phosphate inj.
|
OB-GYN | |||
$
|
Prednisone tab.
|
Deltasone
|
|||
$
|
Dexamethasone tab.
|
Decadron
|
|||
$
|
Methylprednisolone* tab.
|
Medrol
|
|||
$
|
Prednisolone syrup
|
Prelone
|
|||
$
|
Triamcinolone acetonide inj.
|
Kenalog,
|
|||
Aristocort Forte
|
|||||
Aristospan
|
NF
|
||||
$
|
Hydrocortisone* tab., sol.
|
Cortef
|
|||
$
|
Cortisone acetate tab.
|
||||
$
|
Fludrocortisone acetate tab.
|
Florinef
|
|||
$
|
Dexamethasone elixir,
|
Decadron
|
|||
syrup, sol.
|
|||||
$$
|
Betamethasone acetate &
|
Celestone
|
OB-GYN | ||
sodium phosphate inj.
|
Soluspan
|
||||
7.4
|
GROWTH HORMONES
|
||||
$$$$$
|
Somatropin inj.
|
Omnitrope
|
PA, P | ||
7.5
|
MISCELLANEOUS ENDOCRINOLOGICAL AGENTS
|
||||
7.5.1
|
ANDROGENS
|
||||
$$$ Testosterone cypionate* in oil inj.
|
Depo-Testosterone
|
12.4.1.2 ORAL BETA AGONISTS
|
|||||
$
|
Albuterol tab., syr.
|
Ventolin, Proventil
|
|||
Albuterol CR tab.
|
Volmax
|
NF
|
|||
Proventil Repetabs
|
NF
|
||||
$
|
Terbutaline tab.
|
Brethine
|
|||
12.4.1.3 INHALED BETA AGONISTS
|
|||||
$
|
Albuterol inh. sol.
|
Generic Only
|
|||
$$
|
Albuterol HFA inh.
|
ProAir HFA
|
P
|
||
Ventolin HFA
|
P
|
||||
Proventil HFA
|
NF
|
||||
$$
|
Levalbuterol inh.
|
Xopenex HFA
|
P
|
||
$$$
|
Formoterol inh.
|
Foradil
|
P
|
||
$$$$
|
Salmeterol inh., diskus
|
Serevent
|
|||
12.4.1.4 ANTICHOLINERGICS
|
|||||
$
|
Ipratropium Br inh. sol.
|
Atrovent
|
|||
$$$
|
Ipratropium Br inh.
|
Atrovent HFA
|
|||
$$$
|
Tiotropium inhalation powder
|
Spiriva
|
PA
|
||
12.4.1.5 INHALED CORTICOSTEROIDS
|
|||||
$$
|
Beclomethasone inh.
|
Qvar
|
P
|
||
$$$
|
Fluticasone inhalation powder
|
Flovent HFA
|
P
|
||
Flovent Diskus
|
P
|
||||
$$$$
|
Budesonide inh. susp.
|
Pulmicort
|
|||
(respules)
|
|||||
12.4.1.6 AGENTS IN COMBINATION | |||||
$$$
|
Albuterol / Ipratropium
|
Combivent
|
ST
|
||
bromide inh.
|
|||||
$$$$
|
Fluticasone / Salmeterol powder
|
Advair Diskus
|
ST, P
|
||
Advair HFA
|
ST, P
|
||||
12.4.1.7
|
MISCELLANEOUS AGENTS
|
||||
$
|
Montelukast tab., chew tab.
|
Singulair
|
|||
$
|
Cromolyn sodium inh. sol.
|
Intal
|
|||
$$$
|
Cromolyn inh.
|
Intal inh.
|
|||
12.5
|
ANTITUSSIVES AND EXPECTORANTS
|
||||
$
|
Codeine / Guaifenesin
|
Generic Only
|
|||
liq., syr.
|
|||||
13.0
|
OPHTALMIC AGENTS
|
||||
13.1
|
OPHTALMIC ANTIBIOTICS
|
||||
$
|
Gentamicin ophth. sol.
|
Garamycin
|
|||
$
|
Erythromycin ophth. oint.
|
||||
$
|
Tobramycin ophth. sol.
|
Tobrex
|
|||
$
|
Bacitracin ophth. oint.
|
Bacitracin
|
|||
$
|
Sodium sulfacetamide
|
Bleph 10
|
|||
ophth. sol. (10%)
|
|||||
$
|
Trimethoprim/Polymyxin B
|
Polytrim
|
|||
ophth. sol.
|
1.
|
Antimycotics
|
Product
|
Generic
|
Limitation
|
Name
|
||
Lamisil
|
Terbinafine
|
Maximum 12 weeks
|
tab.
|
(lifetime) - 84 tablets
|
2.
|
Triptanes (Agents for migraine)
|
Product
|
Generic Name
|
Limitation
|
Imitrex
|
Sumatriptan nasal spray
|
Maximum amount within a 30 day
|
period = 6 inhalers
|
||
Imitrex
|
Sumatriptan tab.
|
Maximum amount within a 30 day
|
period = 6 tablets
|
3.
|
Antianxiety/Hypnotic
|
Product
|
Generic Name
|
Limitation
|
Versed
|
Midazolam inj.
|
Maximum amount within a 30 day
|
period = 5 mg.
|
4.
|
Scabicides
|
Product
|
Generic Name
|
Limitation
|
Elimite
|
Permethrin cr. (5%)
|
Maximum amount within a 30 day
|
period = 60 gm.
|
||
Lindane
|
Lindane lot. (1%)
|
Maximum amount within a 30 day
|
period = 60 cc
|
5.
|
Anesthesics
|
Product
|
Generic Name
|
Limitation
|
Pyridium
|
Phenazopyridine tab.
|
Maximum treatment for three days
|
= 6 tablets
|
6.1
|
AGENTS FOR ULCERS
|
1.1
|
VITAMINS
|
||||
$
|
Ferrous sulfate tab. (325 mg)
|
Several
|
OTC
|
||
$
|
Folic acid tab. (1 mg)
|
||||
$
|
Cyanocobalamin inj.
|
Vit.B-12 inj.
|
|||
$
|
Leucovorin inj.
|
||||
$$$$$
|
Leucovorin tab.
|
||||
10.0
|
ANTICLOTTING
|
||||
$
|
Heparin* inj.
|
||||
11.0
|
RESPIRATORY AGENTS
|
||||
11.1
|
LOW SEDATION ANTIHISTAMINES
|
||||
$
|
Diphenhydramine cap. (50 mg)
|
Benadryl
|
OTC are NF
|
||
$
|
Hydroxyzine pamoate cap.
|
Vistaril
|
|||
$$
|
Hydroxyzine* HCI tab., syr.
|
Atarax
|
|||
11.2
|
NON-SEDATING ANTIHISTAMINES
|
||||
$
|
Loratadine OTC tab., syr.
|
Claritin
|
OTC
|
||
11.3
|
ASTHMA AGENTS
|
||||
11.3.1 |
ORAL BETA AGONISTS
|
||||
$$
|
Terbutaline tab.
|
Brethine
|
|||
11.3.2 |
INHALED BETA AGONISTS
|
||||
$
|
Albuterol inh., inh. sol.
|
Generic only
|
|||
$$
|
Albuterol HFA inh.
|
P
|
roAir HFA
|
P
|
|
Ventolin HFA
|
P
|
||||
Proventil
|
NF
|
||||
$$
|
Levalbuterol inh.
|
Xopenex HFA
|
P
|
||
$$$
|
Formoterol inh.
|
Foradil
|
P
|
||
$$$$
|
Salmeterol inh., diskus
|
Serevent
|
|||
11.3.3
|
ANTICHOLINERGICS
|
||||
$
|
Ipratropium Br inh. sol.
|
Atrovent
|
|||
$$$
|
Ipratropium Br Inh.
|
Atrovent HFA
|
|||
$$$
|
Tiotropium inh.
|
Spiriva
|
PA
|
||
11.3.4 |
INHALED CORTICOSTEROIDS
|
||||
$$
|
Beclomethasone inh.
|
Qvar
|
P
|
||
$$$
|
Fluticasone inh., powder
|
Flovent HFA
|
P
|
||
Flovent Diskus
|
P
|
||||
$$$$
|
Budesonide inh. Susp.
|
Pulmicort
|
|||
(respules)
|
|||||
11.3.5 |
AGENTS IN COMBINATION
|
||||
$$$$
|
Fluticasone/Salmeterol
|
Advair Diskus
|
ST, P
|
||
powder
|
Advair HFA
|
ST, P
|
Revised 12/26/2012
|
Code (for all the pages):
|
NF - Unlisted
|
P - Contracted brand name product
|
Bold - Bioequivalent generic available in all the presentations
|
Bold* -Some presentations of the drugs are not available in generic
|
ST - Step Therapy, Clinical protocol for use
|
OB-GYN - Only in OB-GYN list
|
$$$$$!!
|
Filgrastim inj.
|
Neupogen
|
PA, P
|
|
$$$$$!!
|
Pegfilgrastim inj.
|
Neulasta
|
PA, P
|
|
13.3
|
INTERFERONS
|
|||
$$$$$!!
|
Interferon alpha-2B inj.
|
Intron A
|
PA
|
|
$$$$$!!
|
Interferon Gamma-1B inj.
|
Actimmune
|
PA
|
PUERTO RICO HEALTH INSURANCE ADMINISTRATION
Retail Pharmacy Reimbursement Level
Effective date: November 1, 2011
|
||
Pharmacy Type
|
Ingredient Cost
(AWP Discounts)
|
Dispensive Fee
|
Independent:
|
|
|
Brand
|
11%
|
$2.50
|
Bioequivalent Generics
|
ASES’ MAC List
|
$2.50
|
Non *MAC Generics
|
11%
|
$2.50
|
Local Pharmacy Chains:
|
|
|
Brand
|
11%
|
$2.50
|
Bioequivalent Generics
|
ASES’ MAC List
|
$2.50
|
Non MAC Generics
|
11%
|
$2.50
|
National Pharmacy Chain:
|
|
|
Brand
|
15%
|
$1.75
|
Generics
|
ASES’ MAC List
|
$2.50
|
Non-MAC Generics
|
15%
|
$2.00
|
*Walgreens
|
Not Contracted
|
|
Diagnostic and Treatment Centers
|
|
|
Brand
|
12%
|
$2.50
|
Generics
|
ASES’ MAC List
|
$2.50
|
Non-MAC Generics
|
12%
|
$2.50
|
|
|
|
*MAC=Maximum Allowable Cost
|
|
Rev./06.2013
|
Diagnoses
|
Definitive diagnoses in the criteria
for inclusion in the Special
Coverage
|
Effectiveness and Duration of
the Coverage
|
Tests and Labs for
follow-up
|
Assignment of Risks
|
General
Considerations
|
Diagnoses
|
Definitive diagnoses criteria for
inclusion in the Special
Coverage
|
Effectiveness and Duration
of the Coverage
|
Tests and Labs for
follow-up
|
Assignment of Risks
|
General
Considerations
|
|
2- Allergies
|
Coverage shall begin from the date when the definitive diagnosis is established.
It’s imperative that it be officially documented in the special condition registry within a prudent period of time that could be established within 30 days or less.
The special coverage shall be in effect as long as the insured maintains his/her eligibility to the PSG in effect. If his/her eligibility is interrupted, for six (6) months or less, upon renewing his/her eligibility must be registered once again in the special coverage without having to repeat the clinical procedures or going through the evaluation and registration process once again.
|
determined by the PCP, gastroenterologist, allergist or ENT; justified by the condition or complications.
|
condition its complications, or complications of the treatment shall be at the risk of the Insurance Company from the date of the effectiveness of the Special Coverage.
There shall be included in the same any medication indicated to treat or control the special condition or conditions that may arise as part of the diagnostic studies performed.
|
special coverage for its registration by any of the following:
1- Psychiatrist
2- PCP
3- Gastroenterologist
4- Any other specialist as soon as possible, once the condition has been diagnosed.
|
Diagnoses
|
Definitive diagnoses criteria for
inclusion in the Special
Coverage
|
Effectiveness and Duration
of the Coverage
|
Tests and Labs for
follow-up
|
Assignment of Risks
|
General
Considerations
|
Erythematous Systemic Lupus
|
Have a minimum of four (4) of the following criteria:
1. Malar eruption
2. Discoidal Lupus
3. Photosensitivity
4. Oral or nasal ulcers
5. Non-erosive arthritis on two (2) or more peripheral articulations.
6. Serositis:
· Pleuritis and/or
· Pericarditis
7. Renal findings:
· Proteinuria of >0.5g/d and/or
· Cellular cylinders
8. Neurological findings:
· Convulsions and/or psychosis
9. Hematological findings:
· Hemolytic anaemia and/or
· Thrombocythopenia <100,000 and/or
· Leukopenia <4,000 and/or
· Linphocytopenia <1,500
10. Immunological findings:
· Anti-ds DNA and/or
· Anti-Sm and/or
· Ab Anti-phospholipids
11. Positive ANA
· Usually > 1:80 dil.
|
The effectiveness of the Special Coverage shall commence from the date when the definitive diagnosis is made. It’s imperative that the registration of special condition be officially documented within a prudent period of time that could be established within 30 days or less.
The special coverage shall be in effect while the eligibility in the PSG is maintained. If the eligibility is interrupted, for six (6) months or less, upon the renewal of the eligibility, it must be registered once again in the special
Coverage without having to repeat the laboratory tests and going through the evaluation and registration procedure once again.
|
To be determined by the Rheumatologist, Neurologist, Cardiologist, Nephrologist, Hematologist, Pneumologist, Dermatologist, and justified by complications. Among others:
· CRP
· ESR
· Anti-DNA
· Hepatic function
· Renal function
· CPK – Isoenzymes
· U/a
· EKG
· Echocardiograms
· X-rays
· Brain CT
· Brain MRI
· EEG
· CBC and platets
· Coombs test
· Complement
· ANA, FANA
· Biopsies
|
The medical services related to the condition, follow-up, complications and/or complications of the diagnosis and/or of the treatment shall be at the risk of the Insurer from the date of effectiveness of the Special Coverage.
There shall be included in the same any medication indicated for treatment or control of the special condition or conditions that may arise as part of the diagnostic studies performed, or of complications pertaining to the disease.
|
Must be referred to the special coverage for its registration by any of the following:
PCP
Rheumatologist
Neurologist
Cardiologist
Nephrologist
Hematologist
Pneumologist
Dermatologist or any other specialist participating in the diagnosis, the moment it is definitive.
|
Diagnoses
|
Definitive diagnoses criteria for
inclusion in the Special
Coverage
|
Effectiveness and Duration
of the Coverage
|
Tests and Labs for
follow-up
|
Assignment of Risks
|
General
Considerations
|
Scleroderma
|
The American College of Rheumatology requires for its diagnosis at least one (1) criterion greater than or two (2) lesser criteria:
GREATER CRITERIA: (1)
Proximal scleroderma
Loss of skin elasticity
Hyperpigmentation and hypopigmentation of the skin in the pattern of salt and pepper
or
MINOR CRITERIA: (2)
· Sclerodactylia
· Loss of substance from the finger pads
· Pulmonary fibrosis in both bases
In addition to at least one of the following:
· Positive biopsy of skin
· Positive ANA >1:80 dil.
· Evaluation and certification from the Rheumatologist or Dermatologist.
|
The effectiveness of the Special Coverage shall commence from the date when the definitive diagnosis is established. It’s imperative that it be documented officially in the registry of special conditions within a prudent period of time which could be established at 30 days or less.
The special coverage shall be in effect while the eligibility in the PSG is maintained.
If its eligibility is interrupted, during six (6) months or less, upon the renewal of the eligibility, must be registered once again in the special coverage without having to repeat the laboratories and go through the evaluation and registry procedure.
|
As required by:
1. Rheumatologist
2. Dermatologist
3. Cardiologist
4. Pneumologist
5. Gastroenterologist
Among others:
-Lung X-rays
-Pulmonary function tests
-Chest CT
-Thallium centellography
-SPECT
-Esophagogram
-Esophagoscopy
-Esophagus Manometry
-Antibodies
-Erithrosedimentation
-CRP
-U/a
|
The medical services related to the condition, follow-up, complications and/or complications of the diagnosis and/or of the treatment shall be at the risk of the Insurerr from the date of effectiveness of the Special Coverage.
There shall be included in the same any medication indicated to treat or control the special condition or conditions that
May arise as part of the diagnostic studies performed, or of complications pertaining to the disease.
|
Must be referred to the special coverage for ist registration by any of the following:
-PCP
-Rheumatologist
-Dermatologist
|
Diagnoses
|
Definitive diagnoses criteria for
inclusion in the Special
Coverage
|
Effectiveness and Duration
of the Coverage
|
Tests and Labs for
follow-up
|
Assignment of Risks
|
General
Considerations
|
Chronic Renal Diseases
Level III
Level IV
|
Glomerular Filtration Rate of 30 to 59 cc/min./1.73 m2
Glomerular Filtration Rate of 15 to 29 cc/min./1.73 m2
|
The effectiveness of the Special Coverage shall commence from the date when the definitive diagnosis is established. It’s imperative that it be officially documented in the registry of special conditions within a prudent period of time that could be established in 30 days or less. The special coverage shall be in effect while the eligibility in the PSG is maintained. If its eligibility is interrupted, during six (6) months or less, upon
renewal of the eligibility, may be registered once again in the special coverage without having to repeat the laboratory tests and going through the evaluation and registry procedure.
|
The continuous monitoring of the patients at risk for this condition is important for the early identification and registration of these, prior to commencing dialysis.
The visits to the Nephrologist and the laboratories related to the chronic renal condition are considered at the risk of the Insurance company
|
All the medical services related to the condition, its complications and/or the complications of the treatment, from the date of effectiveness of the coverage is at the risk of the Insurance company. Included but not limited to:
-Insertion of catheters for dialysis
-Surgeries to establish arterio-venous fistulas
-Required immunizations
-Administration of haematopoietic agents
-Transfusions
-Infections related to catheters
|
May be referred by:
-PC
-Internist
-Nephrologist
-Urologist
|
Chronic Renal Diseases
Level V
|
Glomerular Filtration Rates
<15 cc. min./1.73 m2
|
The Special Coverage shall commence from the date when the definitive diagnosis is established. It’s imperative that it be officially documented in the special condition registry within a prudent period of time that could be established in 30 days or less.
In the Renal-IPA all the services of the insurer ordered by the Nephrologist shall be at the risk of the insurance companies. The surgery necessary to set up the fistula required for the hemodialysis and the insertion of the catheters for the dialysis are considered part of the risk of the insurance companies,
even when the insured person is not registered.
|
|
Once the Registration for Chronic Renal Condition has been authorized, the insured receives a notice by mail, indicating to him/her the changes in his/her coverage or IPA change to one of the Renal IPAs (Dialysis Center). The IPA change shall be effective the month when the request for change is made. From that moment onwards, the IPA ceases to receive the per capita payment corresponding to this insured person. The risk of the services received by the insured person before the change in the IPA or registration of the insured person shall be at the risk of the IPA, except the ones directly related to the dialysis.
The ambulatory services, not the emergency ones, that is provided to these insured persons at the Renal IPA have
|
May be referred by:
-PCP
-Internist
-Nephrologist
-Urologist
|
Chronic
|
|
Once the fistula has been set up,
|
|
to be coordinated by means of the
|
|
Diagnoses
|
Definitive diagnoses criteria for
inclusion in the Special
Coverage
|
Effectiveness and Duration
of the Coverage
|
Tests and Labs for
follow-up
|
Assignment of Risks
|
General
Considerations
|
Renal
Diseases
(cont.)
|
it may be registered in the Renal IPA. | aforementioned referral from the Nephrologist, who will go on to become the primary physician for these insured persons. | |||
Tuberculosis
|
A. Tuberculin test (although negative, could have TB)
+
B. Thorax x-rays
a. (infiltrates, cavities, consolidation, hilar lymphatic nodules, milar)
+
C. Certification from the Pneumologist
or
D. Samples of sputum for AFB and culture for M, tuberculosis
or
E. Brchial Wash (BW) (when they cannot expectorate)
or
F. Biopsies (affected site)
G. HIV Test
|
The Special Coverage shall commence from the date when the definitive diagnosis is made. It’s imperative that the registry of the special condition be officially documented within a prudent period of time that could be established in 30 days or less.
The coverage shall be variable, depending on the duration of the treatment, which may vary from six (6) months up to two (2) years.
|
Samples of sputum for AFB and curture for M. tuberculosis as ordered by the physicians in charge of the treatment.
|
The medical services related to the condition, follow-up, complications, and/or complications of the diagnostic procedure and/or of the treatment shall be at the risk of Insurance company from the date of effectiveness of the Special Coverage. There shall be included in the same any medication indicated to treat or control the special condition or conditions that may arise as part of the diagnostic studies performed, or of complications pertaining to the disease.
Follow-up chest x-rays until the completion of the treatment is at the risk of the insurance company.
The Department of Health covers:
· Tuberculin
· Cultures
· Bronchial Wash
· Medical Treatment
|
It’s of great importance to prepare the report required by Law for the TB Control Program of the Department of Health as soon as possible for its registration.
|
Diagnoses
|
Definitive diagnoses criteria for
inclusion in the Special
Coverage
|
Effectiveness and Duration
of the Coverage
|
Tests and Labs for
follow-up
|
Assignment of Risks
|
General
Considerations
|
Cancer
|
-Positive Pathology or Biopsy
-Specialized studies if it cannot be confirmed via pathology. Ex: CT-Scan, MRI, Sonogram
|
The Special Coverage shall commence from the date when the definitive diagnosis is established. It’s imperative that it be officially documented in the special condition registry within a prudent period of time that could be established in 30 days or less.
|
The ones justified on the basis of their condition, its complications of the treatment at the petition of the specialist.
|
In general, the procedures for the purpose of diagnosing are tat ht risk of the IPA; the presumptive diagnoses (ex: “rule out”, the biopsy or surgery procedures, by means of which one can obtain samples of the pathological tissues to perform the diagnosis and the hospitalizations associated to these, shall be considered at the risk of the IPA,
except when the procedure confirms the definitive diagnosis which in that case shall be a the risk of the insurance company
.
The hospitalization for the carrying out of the definitive diagnosis shall only be considered at the risk of the Insurance company, if the diagnosis is confirmed in the same and a schedule is established in which to receive radiation therapy or chemotherapy, if necessary. All the tests or procedures prior to the confirmatory test are at the risk of the IPA.
The medical services related to
condition, follow-up complications, and/or complications of the diagnostic procedure and/or the treatment shall be at the risk of the Insurance company from the date of effectiveness of the Special Coverage. There shall be included in the same any medication indicated to treat or control the special condition or conditions that could arise as part of the diagnostic studies performed, or of complications pertaining to the disease.
|
It’s necessary that when requesting the registration of an insured person with a cancer diagnosis, the completed registration sheet be provided with copy of the pathology results, other studies that confirm the diagnosis, the information about the recommended treatment and the period of time in which they shall be receive it.
If all this information is not provided, the insured person shall be temporarily registered during four (4) months, while the IPA or the specialist send the information that is necessary for the definitive registration.
The registration may be requested by:
-PCP
-Surgeon
-Gynecologist
-Urologist
-Oncologist
-Radiation therapist in charge of the insured person.
|
Diagnoses
|
Definitive diagnoses criteria for
inclusion in the Special
Coverage
|
Effectiveness and Duration
of the Coverage
|
Tests and Labs for
follow-up
|
Assignment of Risks
|
General
Considerations
|
|
|
|
|
This coverage requires that the insured person register with the insurance company in the Cancer Registry and it shall be extended until the chemotherapy and radiation therapy treatment has been completed.
-Once the tumor has been eliminated and there exists no evidence of metastasis and (the person) is in remission or not requires chemotherapy and/or radiation therapy treatments, the services shall no longer be considered at the risk of the
Insurance company.
-The cases of insured persons who have been diagnosed with cancer in the past and are free of the illness at the present time, shall be considered at the risk of the IPA.
-The follow-up on the part of the oncologist, surgeon, etc. with regard to the insured persons in remission shall also be at the risk of the IPA.
|
|
Diagnoses
|
Definitive diagnoses criteria for
inclusion in the Special
Coverage
|
Effectiveness and Duration
of the Coverage
|
Tests and Labs for
follow-up
|
Assignment of Risks
|
General
Considerations
|
Diagnoses
|
Definitive diagnoses criteria for
inclusion in the Special
Coverage
|
Effectiveness and Duration
of the Coverage
|
Tests and Labs for
follow-up
|
Assignment of Risks
|
General
Considerations
|
3. Absence of another illness or condition which may be causing the symptoms or the laboratory findings.
|
|||||
Cyst Fibrosis (CF)
|
1. Evaluation from the pneumologist
2. Perspiration test
3. Clinical picture
|
The Special Coverage shall commence from the date when the definitive diagnosis is established. It’s imperative that it be officially documented in the special condition registry within a prudent period of time that could be established in 30 days or less.
The special coverage shall be in effect while the insured person remains eligible in the PSG. If the eligibility is interrupted, for six (6) months or less, upon renewal of the eligibility, they must be registered once again in the special coverage without having to repeat the laboratory tests and going through the evaluation and registration process once again.
|
At least every 3 months
:
1. Sputum culture
2. Pulmonary function
3. Nutritional evaluation
4. Review of postural drainage techniques
Once a year
:
1. Hepatic function
2. Levels of vitamins A; E
One occasion
:
1. Genetic tests CFTR-DNA test
|
The medical services related to the condition, follow-up, complications, and/or complications of the diagnosis and/or of the treatment shall be at the risk of the Insurance Company from the date of effectiveness of the Special Coverage. There shall be included in the same any medication indicated to treat or control the special condition or conditions that may arise as part of the diagnostic studies performed, or from complications pertaining to the disease.
|
|
Rheumatoid Arthritis
|
Clinical Picture
Criteria of the American College of Rheumatology: at least four (4) out of seven (7) must be present:
1. Perarticular morning numbness of at least one hour in duration and that is present for at least six (6) weeks.
2. Swelling of the soft tissues (arthritis) in three or more articulations, present for at least six (6) weeks.
|
The Special Coverage shall commence from the date when the definitive diagnosis is established. It’s imperative that it be officially documented in the special condition registry within a prudent period of time that could be established in 30 days or less.
The Special Coverage shall be in effect while the insured person remains eligible in the PSG. If the eligibility is interrupted, for six (6) months or less upon renewal of the eligibility may be registered once again in the special coverage without having to repeat the laboratory tests and going the evaluation and registration procedure.
|
To be determined by the primary physician and/or the rheumatologist. Among others:
1. ESR
2. CRP
3. CBC
4. Hepatic function test
5. CCP (citric citrullinated peptide)
6. ANA test
7. X-rays
|
The medical services related to the condition, follow-up, complications, and/or complications of the diagnosis and/or the treatment shall be at the risk of the Insurance Company from the date of effectiveness of the Special Coverage.
There shall be included in the same any medication indicated to treat or control the special condition or conditions that could arise as part of the diagnostic studies performed, or of complications pertaining to the disease.
|
May be referred by:
1. PCP
2. Rheumatologist
|
Diagnoses
|
Definitive diagnoses criteria for
inclusion in the Special
Coverage
|
Effectiveness and Duration
of the Coverage
|
Tests and Labs for
follow-up
|
Assignment of Risks
|
General
Considerations
|
CO-PAYS & CO-INSURANCE - effective on July 1, 2013
|
|||||||||||
|
Federal
|
CHIPS
|
Commonwealth
Population
|
ELA*
|
|||||||
SERVICES
|
100
|
110
|
230
|
300
|
310
|
320
|
330
|
400
|
|||
HOSPITAL
|
HOSPITAL
|
HOSPITAL
|
HOSPITAL
|
HOSPITAL
|
|||||||
Admissions
|
$0
|
$3
|
$0
|
$3
|
$5 |
$6
|
$20
|
$50
|
|||
Nursery
|
$0
|
$0
|
$0
|
$0
|
$0
|
$0
|
$0
|
$0
|
|||
EMERGENCY ROOMS
|
EMERGENCY
ROOMS
|
EMERGENCY
ROOMS
|
EMERGENCY ROOMS
|
EMERGENCY ROOMS
|
|||||||
Emergency Room (ER) Visit
|
$0
|
$0
|
$0
|
$1
|
$5
|
$10
|
$15
|
$20
|
|||
Non-emergency visit to a hospital emergency room.
|
$3.80
|
$3.80
|
$0
|
$15
|
$15
|
$15
|
$15
|
$20
|
|||
Trauma
|
$0
|
$0
|
$0
|
$0
|
$0
|
$0
|
$0
|
$0
|
|||
AMBULATORY VISITS TO
|
AMBULATORY VISITS TO
|
AMBULATORY
VISITS TO
|
AMBULATORY VISITS TO
|
AMBULATORY VISITS TO
|
|||||||
Primary Care Physician
|
$0
|
$1
|
$0
|
$0
|
$1
|
$2
|
$2
|
$3
|
|||
Specialist
|
$0
|
$1
|
$0
|
$1
|
$1
|
$3
|
$4
|
$7
|
|||
Sub-Specialist
|
$0
|
$1
|
$0
|
$1
|
$1
|
$3
|
$5
|
$10
|
|||
Pre-natal services
|
$0
|
$0
|
$0
|
$0
|
$0
|
$0
|
$0
|
$0
|
|||
OTHER SERVICES
|
OTHER SERVICES
|
OTHER SERVICES
|
OTHER SERVICES
|
OTHER SERVICES
|
|||||||
High-Tech Laboratories**
|
$0
|
50¢
|
$0
|
$1 |
$1
|
$2
|
$3
|
20%
|
|||
Clinical Laboratories**
|
$0
|
50¢
|
$0
|
$1 |
$1
|
$2
|
$3
|
20%
|
|||
X-Rays**
|
$0
|
50¢
|
$0
|
$1 |
$1
|
$2
|
$3
|
20%
|
|||
Special Diagnostic Tests**
|
$0
|
$1
|
$0
|
$1 |
$2
|
$2
|
$6
|
40%
|
|||
Therapy – Physical
|
$0
|
$1
|
$0
|
$1 |
$2
|
$2
|
$3
|
$5
|
|||
Therapy – Respiratory
|
$0
|
$1
|
$0
|
$1 |
$2
|
$2
|
$3
|
$5
|
|||
Therapy – Occupational
|
$0
|
$1
|
$0
|
$1 |
$2
|
$2
|
$3
|
$5
|
|||
Vaccines
|
$0
|
$0
|
$0
|
$0 |
$0
|
$0
|
$0
|
$0
|
|||
Healthy Child Care
|
$0
|
$0
|
$0
|
$0 |
$0
|
$0
|
$0
|
$0
|
|||
DENTAL
|
DENTAL
|
DENTAL
|
DENTAL
|
DENTAL
|
|||||||
Preventive (Children)
|
$0
|
$0
|
$0
|
$0 |
$0
|
$0
|
$0
|
$0
|
|||
Preventive (Adults)
|
$0
|
$1
|
$0
|
$0 |
$1
|
$2
|
$3
|
$3
|
|||
Restorative
|
$0
|
$1
|
$0
|
$0 |
$1
|
$5
|
$6
|
$10
|
|||
PHARMACY***
|
PHARMACY***
|
PHARMACY***
|
PHARMACY***
|
PHARMACY***
|
|||||||
Generic (Children 0-21)
|
$0
|
$0
|
$0
|
$0 |
$0
|
$0
|
$0
|
$5
|
|||
Generic (Adults)
|
$1
|
$1
|
N/A
|
$1 |
$2
|
$3
|
$5
|
$5
|
|||
Brand (Children 0-21)
|
$0
|
$0
|
$0
|
$0 |
$0
|
$0
|
$0
|
$10
|
|||
Brand (Adults)
|
$3
|
$3
|
N/A
|
$3 |
$4
|
$5
|
$7
|
$10
|
|||
|
Federal
|
CHIPS
|
Commonwealth Population
|
ELA*
|
|||||||
SERVICES
|
100
|
110
|
230
|
300 |
310
|
320
|
330
|
400
|
*
|
Code 400 in ELA column apply for the population subscribed as public employees of the Puerto Rico Government.
|
**
|
Apply for diagnostic tests only. Copays will not apply in tests required as preventive treatment.
|
***
|
Co-pays will apply for each drug included in the same prescription pad. Exceptions shown on Pharmacy (Children 0-21) does not apply for 400 ELA employees.
|
I. INTRODUCTION
|
||
A.
|
BACKGROUND
|
|
B.
|
BASIC ELIGIBILITY CONCEPTS
|
|
C.
|
GENERAL ENROLLMENT CONCEPTS
|
|
II. ENROLLMENT PROCESS
|
||
A.
|
DATA FLOW
|
|
i. Mi Salud
|
||
ii. Platino
|
||
B.
|
ENROLLMENT RECORD
|
|
i. Data definition
|
||
ii. Uses
|
||
iii. Edit & Update Process
|
||
C.
|
CARRIER RESPONSIBILITIES
|
|
D.
|
ENROLLMENT RECORD REJECTIONS
|
|
i. Reject Process
|
||
ii. Error Codes
|
||
III. PREMIUM PAYMENT
|
||
A.
|
CONCEPTS
|
|
B.
|
RELATION TO ENROLLMENT
|
|
C.
|
TYPES OF PAYMENT CALCULATIONS
|
|
IV. SYSPREM – ENROLLMENT IN HISTORY
|
||
A.
|
ENROLLMENT CONCEPTS
|
|
B.
|
SYSPREM FUNCTIONALITY
|
|
C.
|
PREMIUM PAYMENT FOR SYSPREM ENROLLMENTS
|
|
V. ADDENDUMS
|
||
A.
|
ENROLLMENT RECORD LAYOUT
|
|
B.
|
Consistency Hierarchy Table
|
|
C.
|
ERROR CODE TABLE
|
|
E.
|
FLOW DIAGRAM
|
a.
|
Background
|
Previous to January 2006 Mi Salud beneficiaries were assigned to MCO’s or TPA’s by region. (MCO’s, TPA’s and MAO’s will be referred to as “carriers” in this document). Enrollment, which is the process by which the carrier sends an electronic record to ASES notifying of the subscription of a member, was done at the family level. With one record the carrier would enroll all the members of a family. At the most there could be two carriers in a region, one MCO and one TPA so conflicts were minimal. The establishment of the Medicare Platino Plans by ASES starting on January 2006 increased the complexity of identifying in the ASES database which member is covered by which organization. Once Platino was implemented the enrollment had to be done at the member level since a family could have members subscribed by different carriers. The complexity was also affected by having MAO’s providing services to all the ASES regions. Therefore Platino beneficiaries had a wide choice of options which included the capacity to change carriers on a monthly basis.
|
b.
|
Basic Eligibility Concepts
|
i.
|
Eligibility for Mi Salud beneficiaries is determined by Medicaid Offices. Typically the beneficiaries are given eligibility for a year after which they must recertify.
|
||
|
ii.
|
Those beneficiaries which do not recertify are cancelled at the eligibility expiration date. This occurs at the end of each month.
|
|
|
iii.
|
Data for eligible beneficiaries is sent by Medicaid Offices to ASES and updated in the ASES database on a daily basis.
|
|
|
iv.
|
ASES sends any updates, cancellations or additions to the carriers on a daily basis.
|
|
1)
|
Mi Salud carriers receive data for all the members in their contracted regions.
|
||
2)
|
Platino carriers receive data for all their members enrolled in each contracted region.
|
||
|
v.
|
Mi Salud eligible members are those which appear as eligible in the ASES database.
|
|
|
vi.
|
Platino eligible members are those Mi Salud eligible members which also have Medicare A&B coverage.
|
|
|
1)
|
Medicare A&B coverage is determined by the Platino carriers by querying CMS.
|
|
|
2)
|
Platino carriers also have to query ASES to determine Mi Salud eligibility.
|
|
c.
|
General Enrollment Concepts
|
The enrollment record (see attached) used by the carriers to notify ASES of the subscription of a member contains a series of data elements for verification of correctness and to inform ASES the particulars of the enrollment. A member can be enrolled in one of three different
Plan Types
:
|
i. 01 = Mi Salud
ii. 02 = Platino MA-SNP (Special Needs Plan)
iii. 03 = Platino MA-PD (Medicare Advantage Prescription Drugs)
|
A particular carrier can offer different products under a Plan Type. These products are identified by their
Plan Version
number. ASES assigns a
Plan Version
number for each Platino product contracted. For Mi Salud enrollments the Plan Version field must equal the
coverage code
assigned to the particular beneficiaries. Some of the Plans contracted with ASES may require the assignment of
Primary Centers
(IPAs) and /or
PCP
s to the beneficiaries. The enrollment record includes those fields as well as the Plan Type and Version. The record also informs of the date the member was processed by the carrier and the effective date of the enrollment. (For more detail se section II.b below.)
|
II.
|
Enrollment Process
|
a.
|
Data Flow
|
The data flow for Mi Salud and Platino enrollments is similar with the principal exception of the queries that are needed in the Platino process. (see flow diagram attached)
|
i.
|
Mi Salud
– The process starts with the receipt of the eligibility data by the carriers. The carriers update their database and communicate with the beneficiaries. The beneficiaries visit the carriers’ premises and sign up in the Mi Salud Plan. The carrier then produces the electronic enrollment record and sends it to ASES. These transmissions occur on a daily basis. In ASES the records are passed through an edit program. The records that pass the edits are updated to the ASES database and the beneficiaries are deemed enrolled. Those record found with error are returned to the carriers for correction. Until the records are submitted correctly the member is not enrolled in ASES.
|
|
|
ii.
|
Platino
– Before a Platino Plan can enroll a member it must verify Medicare coverage by querying CMS. They must also query ASES to verify if the member is eligible for Mi Salud. Once those requirements are met then the enrollment is submitted to ASES. In ASES the record follows the same process as described above for Mi Salud.
|
b.
|
Enrollment Record
|
i.
|
Data Definition
– The enrollment record contains the following data elements to be complimented by the carrier:
|
|
a)
E
= means that the record is a new enrollment for a member which has not been previously enrolled.
|
|
b)
C =
Change Carrier. Used when the member has selected a different carrier than the one in which he/she is presently enrolled. It is also used for initial enrollment in Platino Plans.
|
|
c)
P
= Changes the Plan Type. It is used when a member enrolled under a particular carrier chooses to change the product the carrier offers to one which is identified under a different Plan Type under the same carrier. Example: changing from an MA-PD Plan (Type 03) to a SNP Plan (Type 02) under the same carrier.
|
|
d)
V
= Type Version change. It is used when a member enrolled under a particular carrier and Plan Type chooses to change the product the carrier offers to one which is identified under the same Plan Type but with a different version number under the same carrier. Example: changing from a SNP Plan (Type 02 Version 001) to a SNP Plan (Type 02 Version 002) under the same carrier. The version change value in the Tran_id is also used when a Mi Salud member changes coverage code. In this case the carrier must reissue an ID Card with the new benefits and submit a version change enrollment record to ASES where the Version number is equal to the coverage code.
|
|
e)
I
= IPA (Primary Center) Change. Used to record in ASES a change in the beneficiaries’ selected IPA under the same carrier, Plan Type and Version.
|
|
f)
1
= PCP1 change. Used to record in ASES a change in the beneficiaries’ selected PCP1 under the same carrier, Plan Type, Version and IPA.
|
|
g)
2
= PCP2 change. Used to record in ASES a change in the beneficiaries’ selected PCP2 under the same carrier, Plan Type, Version and IPA.
|
|
h)
3
= PCP1 and PCP2 change. Used to record in ASES a change in the beneficiaries’ selected PCP1 and PCP2 under the same carrier, Plan Type, Version and IPA.
|
|
i)
X
= delete incorrect enrollment 10)
|
|
j) O
= Contract number change only 11)
|
|
k) D
= Disenroll. For future use.
|
|
|
|
2)
|
the current period since the initial update in ASES (as eligible) and the present time when the member has not been cancelled and remains eligible
|
iii.
|
When an enrollment is not sent in time by the carrier (or a rejected record is not corrected) the eligibility data for the member will remain un-enrolled.
|
v.
|
If the member is then cancelled or enrolled in a second carrier the first carrier is prevented (by the system edits) to enroll the member in a period previous to the cancellation or the enrollment.
|
TRANS_ID
|
CARRIER
|
Plan_TYPE
|
VERSION
|
Primary_Center
|
PCP1
|
PCP2
|
E – New Enrollment
|
Y
|
Y
|
Y
|
Y
|
Y
|
O
|
C – Change Carrier
|
Must be different
to ASES DB |
Y
|
Y
|
Y
|
Y
|
O
|
P – Plan change
|
Must be the same
as in ASES DB |
Must be different
to ASES DB |
Y
|
Y
|
Y
|
O
|
V – Version Change
|
Must be the same
as in ASES DB |
Must be the same
as in ASES DB |
Must be different
to ASES DB |
Y
|
Y
|
O
|
I – Change Primary Center
|
Must be the same
as in ASES DB |
Must be the same
as in ASES DB |
Must be the same
as in ASES DB |
Must be different
to ASES DB |
Y
|
O
|
1 – Change PCP1
|
Must be the same
as in ASES DB |
Must be the same
as in ASES DB |
Must be the same
as in ASES DB |
Must be the same
as in ASES DB |
Y
|
N
|
2 – Change PCP2
|
Must be the same
as in ASES DB |
Must be the same
as in ASES DB |
Must be the same
as in ASES DB |
Must be the same
as in ASES DB |
N
|
Y
|
3 – Change PCP1 & PCP3
|
Must be the same
as in ASES DB |
Must be the same
as in ASES DB |
Must be the same
as in ASES DB |
Must be the same
as in ASES DB |
Y
|
Y
|
1.
|
If the Plan Detail Table indicares that a a Primary Center of PCP is required the enrollment record must include date in those fields.
|
2.
|
If the Plan Detail Table indicares that a a Primary Center of PCP is not required the enrollment record must not include date in those fields.
|
3.
|
Retroactive Enrollment – For Plan_Type other than “01” (Reforma) any changes (Trans_ID not “E”) after the effective date will be treated as Retroactive Enrollments (Trans_ID = “E”). Actual fields will be populated instead of new fields.
|
November 1, 2007
|
|||
This file is received by ASES from the insurance companies and TPO’s on a daily basis. It contains data pertinent to
new enrollment
and families which have selected to
change their enrollment
to the organization sending the file. Modified for Medicare Plan Enrollment on September 2005. Concept change from one record per family enrolled to one record per member. Modify to include special enroll field on novembre 2007. Modified on April 2013 to include Trailer record for the Migration Project.
|
|||
Member Record
|
|||
Record Fields
|
Position
|
Size
|
Notes
|
RECORD_TYPE
|
1
|
1
|
“E” for Enrollment Record (Constant)
|
TRAN_ID
|
2
|
1
|
E=new enrollment, P=Plan Type change, C=Carrier change, V= Version change, I=IPA change, 1=PCP1 change, 2=PCP2 change, 3=PCP1 and PCP2 change, X= Delete incorrect enrollment, O=Contract Number Change only
|
PROCESS_DATE
|
3
|
8
|
MMDDYYYY - Date Enrolled by Carrier
|
REGION
|
11
|
1
|
Region code
|
CARRIER
|
12
|
2
|
Carrier code
|
MEMBER_PRIMARY_CENTER
|
14
|
4
|
IPA or PHO code
|
ODSI_FAMILY_ID
|
18
|
11
|
|
MEMBER_SSN
|
29
|
9
|
|
MEMBER_SUFFIX
|
38
|
2
|
|
EFFECTIVE_DATE
|
40
|
8
|
MMDDYYYY- Card issue date for new Reforma enrollment (Trans_ID= E) or Effective date (1st day of month) for other Trans_ID’s
|
PLAN_TYPE
|
48
|
2
|
See Plan Type Table
|
PLAN_VERSION
|
50
|
3
|
Used to identify version of Plan within PLAN_TYPE (if needed)
|
MPI
|
53
|
13
|
Alpha-numeric ej.-“0080012345678”
|
PCP1
|
66
|
15
|
Text
|
PCP1_EFFECTIVE_DATE
|
81
|
8
|
MMDDYYYY
|
PCP2
|
89
|
15
|
Text
|
PCP2_EFFECTIVE_DATE
|
104
|
8
|
MMDDYYYY
|
FAMILY_PRIMARY_CENTER
|
112
|
4
|
IPA or PHO code
|
FAM_PRIMARY_CENTER_EFF_DATE
|
116
|
8
|
MMDDYYYY
|
IPA_PCP_CHANGE_REASON
|
124
|
2
|
Code Table to be supplied
|
MEDICARE INDICATOR
|
126
|
2
|
1=A&B, 3=A, 9=B
|
HIC NUMBER
|
127
|
12
|
|
Reject Identifier
|
139
|
1
|
“A” =
A
ccepted; “M” =
M
A Retroactive; “R” =
R
ejected;
“X” = Deleted |
Record Key
|
140
|
14
|
YYYYMMDD999999
|
Error Code 1
|
154
|
3
|
Indicates error (see error code table)
|
Error Code 2
|
157
|
3
|
Indicates error (see error code table)
|
Error Code 3
|
160
|
3
|
Indicates error (see error code table)
|
Error Code 4
|
163
|
3
|
Indicates error (see error code table)
|
Error Code 5
|
166
|
3
|
Indicates error (see error code table)
|
Error Code 6
|
169
|
3
|
Indicates error (see error code table)
|
Error Code 7
|
172
|
3
|
Indicates error (see error code table)
|
Error Code 8
|
175
|
3
|
Indicates error (see error code table)
|
Error Code 9
|
178
|
3
|
Indicates error (see error code table)
|
Error Code 10
|
181
|
3
|
Indicates error (see error code table)
|
Update Date
|
184
|
8
|
YYYYMMDD
|
Update User
|
192
|
8
|
“SYSTUPD ”
|
IPA_ESPECIAL
|
200
|
1
|
1 = IPA Especial
|
Contract Number
|
201
|
13
|
Character left justified
|
Special Enroll
|
214
|
1
|
E = Emergency N = New Born
|
Filler
|
215
|
15
|
|
230
|
TRAILER Record
|
|||
Record Fields
|
Position
|
Size
|
Notes
|
RECORD_TYPE
|
1
|
7
|
“TRAILER” for Record (Constant)
|
FILLER
|
8
|
10
|
SPACES
|
NUMBER OF RECORDS
|
18
|
8
|
99999999 Numeric – right justified – zero filled
|
Filler
|
26
|
10
|
SPACES
|
Filler
|
36
|
3
|
“230” (Numeric Constant)
|
Filler
|
39
|
191
|
SPACES
|
230
|
055
|
Carrier not contracted in the municipality or region at the enrollment effective date.
|
Match Carriers_contracted table by Carrier and region. The effective date of the enrollment has to be within the effective and expiration dates of the selected carriers_contracted table record for that carrier and Region. Carrier must be contracted at the effective date of the enrollment. The enrollment record plan_type has to be 01 if the Reforma column is “Y”. Else the plan in the enrollment has to be “02” or “03”. The Plan_Type must match the carriers_contracted table record for the effective date of the enrollment. If the “Todos_Municipios” column is “N” then the municipality code in the member_eligibility record for the member in the enrollment record has to match one of the municipality codes in the selected table record. If some municipalities are
contracted in a region then the municipality code must match.
|
Carrier should review member’s address an
insure that the municipality in included in the
ASES contract.
|
056
|
Plan type = 01 and effective date is 20101001 at enrollment, and new_plan_type = 02 and new_carrier_eff_date is 20101001 at member_eligibility
|
This is a temporary error code to be operating during the month of September 2010 related to the October 1, 2010 conversion.
|
|
057
|
Plan type = 01 and effective date is 20101001 at enrollment, and plan_type = 02 at member_eligibility
|
This is a temporary error code to be operating during the month of September
2010 related to the October 1, 2010 conversion.
|
|
061
|
Trans ID in (“E”,“C”,“P”,“V”,“I”) and is required then Member Primary Center had spaces
|
Member Primary center is required when the
enrollment has a Tran_ID of “E”,“C”,“P”,“V”,“I” in Reforma or if the Platino Plan is identified as requiring Primary Center.
|
|
062
|
Trans ID in (“1”,“2”,“3”) and Member PrimaryCenter is different from actual subscribed
Primary Center.
|
The enrollment is for a PCP change but has aPrimary Center different from the one in the member record in ASES.
|
PCP changes are accepted if the record has thesame carrier, Plan Type, Version and IPA as the ASES database for the member. Check if the intention is to change both the IPA and the PCP and submit a IPA change (Tran_ID = I) with the new IPA and PCPs.
|
063
|
Primary Center equal to actual Primary
Center
|
IPA change when the IPA in the ASES
database for the member is the same.
|
Verify if the record should have been send with
another Tran_ID. If not the member is already enrolled in the IPA and no further action should be required.
|
064
|
if Tran_ID=“D” should be space
|
||
065
|
For the Special region. Invalid Member
Primary Center for Direct Contract Carrier. A record in our tables was not found for the given region, carrier, member_primary_center and effective_date.
|
Incorrect IPA in the enrollment record.
|
Verify and correct.
|
066
|
For any region other than Special. Invalid
Member Primary Center for Direct Contract Carrier. A record in our tables was not found for the given region, carrier, member_primary_center and effective_date.
|
Incorrect IPA in the enrollment record.
|
Verify and correct.
|
071
|
Spaces in Family ID
|
||
072
|
Length of Family ID not equal 11
|
||
073
|
Family ID Not Found
|
Family_Id not found in the region indicated in the enrollment record.
|
Verify if the family ID used is correct. Verify if the region code is the correct one for the member.
|
081
|
Spaces Member SSN
|
||
082
|
Length of Member SSN not equal 9
|
||
083
|
Member SSN Not Found
|
Verify if the Member SSN used is correct. Verify if the region code is the correct one for the member.
|
|
091
|
Spaces in Member Suffix
|
||
092
|
Length of Member Suffix not equal 2
|
||
093
|
Member Suffix Not Found in ASES Eligibility
|
No record for the member found in the ASES database.
|
Verify that the assignment of the Suffix in the carrier database coincides with ASES. If the family_id or the Member SSN is also in error this code will appear.
|
101
|
Spaces in Effective Date
|
||
102
|
Invalid Effective Date
|
||
103
|
In Enroll and Reform, effective date should be less than run process date
|
For Reforma (Plan Type = 01) original enrollment (Tran_ID = E) the Effective Date has to be less than the run date. It is assumed that the member was enrolled before the enrollment record was sent to ASES. Original enrollments are not for future periods.
|
Verify dates and correct.
|
104
|
Other than Enroll and Reform, effective date
should be greater than daily process date and
1st of the month.
|
For Reforma (Plan Type = 01) where the Tran_ID is not E the effective date must be greater than the run date and 1st of the month.
|
Verify dates and correct.
|
105
|
Other than Reform, effective date should be
1st of the month.
|
||
106
|
if TRAN_ID IN (“D”) then effective date should
be 1st of the month
|
||
107
|
EFFECTIVE DATE SHOULD BE DURING
THE LAST ACTIVE PERIOD FOR THE FAMILY
|
The family to which the member belongs was cancelled after the effective date in the enrollment record.
|
This cases will be submitted to be enrolled in
history under the new version of the enrollment system (SYSPREM).
|
108
|
EFFECTIVE DATE SHOULD BE DURING
THE LAST ACTIVE PERIOD FOR THE MEMBER
|
The the member was cancelled after the effective vdate in the enrollment record.
|
This cases will be submitted to be enrolled in
history under the new version of the enrollment system (SYSPREM).
|
157
|
if PCP1 not null PCP1_effective_Date should
be not null and viceversa
|
When there is data in the PCP1 field there should be a valid date in the PCP1 Effective Date field and vice versa.
|
Verify and correct.
|
158
|
if new enroll, carrier change or ipa change,
and PCP1 not null, PCP1_effective_Date should be same as Effective_Date. if plan type change, plan version change, pcp1 change or pcp1 and pcp2 change, and PCP1 not null, PCP1_effective_Date should be greater or equal than Effective_Date in member_eligibility.
|
Verify and correct.
|
|
161
|
Spaces in PCP2 when If Trans_ID in (“2”, “3”)
|
Tran_ID 2 and 3 require data in PCP2 field.
|
Verify and correct.
|
162
|
PCP2 should be spaces when If Trans_ID not
in (“2”, “3”)
|
||
171
|
Spaces in PCP2 Effective Date when If
Trans_ID in (“2”, “3”)
|
Tran_ID 2 and 3 require date in PCP2 effective Date field field.
|
Verify and correct.
|
172
|
Invalid PCP2 Effective Date when Tran ID <> “2”
|
Invalid data in PCP2 Effective Data
|
|
173
|
In Enroll, PCP2 effective date should be less
than run process date
|
For Reforma (Plan Type = 01) original enrollment (Tran_ID = E) the PCP2 Effective Date has to be less than the run date. It is assumed that the member was enrolled before the enrollment record was sent to ASES. Original enrollments are not for future periods.
|
Verify and correct.
|
174
|
Other than Enroll, PCP2 effective date should be 1st of the month.
|
||
175
|
if PCP2 not null PCP2_effective_Date should be not null and viceversa
|
When there is data in the PCP2 field there should be a valid date in the PCP2 Effective Date field an dvice versa.
|
|
176
|
if Tran_ID=“D” should be null
|
||
177
|
Enrolled in other carrier at or after enrollment
Effective Date
|
The member was enrolled in another carrier after the effective date in the enrollment record
|
|
178
|
if new enroll, carrier change or ipa change,
and PCP2 not null, PCP2_effective_Date should be same as Effective_Date. if plan type change, plan version change, pcp2 change or pcp1 and pcp2 change, and PCP2 not null, PCP2_effective_Date should be greater or equal than Effective_Date in member_eligibility.
|
Verify and correct.
|
|
179
|
Future subscription already set for another
carrier at enrollment future Effective Date
|
||
181
|
Is required then Family Primary Center had
spaces
|
family Primary Center required for Reforma
|
|
182
|
Is not required and Family Primary Center
didn’t had spaces.
|
||
183
|
if Tran_ID = “D” should be space
|
||
191
|
Is required and Family Primary Center
Effective Date have spaces
|
||
192
|
Incorrect Family Primary Center Effective
Date
|
||
193
|
Is not required and Family Primary Center
Effective Date did not have spaces
|
||
194
|
if Tran_ID=“D” should be null
|
||
200
|
if Tran_ID = “D” should be space
|
211
|
Incorrect Plan and Version: Members is not
Federal Medicaid
|
The Plan Type and Version contracted by the
carrier require that the member be Federal Medicare and the ASES database indicates the member is not Federal Medicare.
|
|
221
|
Duplicate Enrollment
|
Two enrollment records entered in the same
daily run for the same member as defined by
Family_ID and Suffix.
|
|
222
|
Already Enroll in the Same Carrier
|
When the Tran_ID is E and the ASES
database has the member as enrolled in the same carrier
|
Verify if the record should have been send with
another Tran_ID (like V or I). If not the member is already enrolled and no further action should be required.
|
223
|
Already Enroll in Other Carrier
|
When the Tran_ID is E and the ASES
database has the member as enrolled in another carrier.
|
Verify if the record should have been send with a
carrier change Tran_ID (E).
|
224
|
Member Not Eligible At Carrier Effective Date
|
||
225
|
Incorrect SSN
|
||
226
|
Incorrect MPI
|
||
227
|
Trans ID = “P” and Carrier is different from
actual subscribed Carrier.
|
Only the current carrier in the ASES database can submit a Plan Change enrollment record. The Member is enrolled under a different carrier in the ASES database.
|
Verify if the record should have been send with another Tran_ID.
|
228
|
Trans ID = “V” and Carrier or Plan Type are
different as the actual data.
|
Version changes are allowed under the same carrier and Plan Type. Only the current carrier in the ASES database can submit a Version Change enrollment record. The Member is enrolled under a different carrier or Plan Type in the ASES database.
|
Verify if the record should have been send with another Tran_ID
|
229
|
Trans ID = “I” and Carrier or Plan Type or
Version are different as the actual data.
|
Ipa changes are allowed under the same carrier, Plan Type and Version. Only the current carrier in the ASES database can submit a IPA Change enrollment record. The Member is enrolled under a different carrier or Plan Type or Version in the ASES database.
|
Verify if the record should have been send with another Tran_ID
|
22A
|
Trans ID in (“1”, “2”, “3”) and Carrier orPlan
Type or Version or Primary Center are different as the actual data.
|
PCP changes are allowed under the same carrier, Plan Type, Version and IPA. Only the current carrier in the ASES database can submit a PCP Change enrollment record. The Member is enrolled under a different carrier or Plan Type or version or IPA in the ASES database.
|
Verify if the record should have been send with another Tran_ID
|
22B
|
if TransID=3 , PCP1 and PCP2 both effective dates must be future or retroactive dates
|
||
22C
|
Member in the same family should be in the
same carrier,plan_type,version,primary center, PCP1, PCP2
|
For Reforma members in a family.
|
|
22D
|
Invalid new field date values
|
Effective date can not be greater than run date by more than 4 months
|
|
22E
|
if PLAN_TYPE=“01” then PLAN_VERSION
should be the same as the
COVERAGE_CODE
|
In Enrollment record for Reform (Plan Type
01) beneficiaries the Version field must match the coverage code field in the ASES database for the member being enrolled.
|
Verify and correct.
|
982
|
Effective Date before ‘01/01/2006’
|
||
983
|
Already subscribed in the same Carrier at the
specified Effective Date.
|
||
984
|
Tran_Id = ‘E’, Effective Date is not 1st of the
month and member is already subscribed in another Carrier.
|
Must be resubmitted as a carrier change (tran_id
= “C”. Effective date must be 1st of the following month.
|
|
985
|
If special_enroll = ‘E’, effective date should be at least as recent as member certification date at the specified Effective Date.
|
||
986
|
For SYSPREM processing, the Effective Date should be before the Effective Date of the current record at Member Eligibility.
|
Verify Effective Date.
|
|
995
|
Had 22F but was re-evaluated because the
records with errors in its family were processed by SYSPREM.
|
||
996
|
Processed by SYSPREM
|
Not an Error
|
No Action Should be taken.
|
998
|
Spaces in Record Key.
|
Not an Error
|
No Action Should be taken.
|
999
|
New Case with a Record Key.
|
Not an Error
|
No Action Should be taken.
|
# Field
|
Record Fields
|
Position
|
Size
|
Notes
|
1
|
RECORD-TYPE
|
1
|
1
|
“M” for member
|
2
|
TRAN-ID
|
2
|
1
|
E=eligible, I=ineligible, R=reject,
H= SYSPREM (history)
|
3
|
PROCESS-DATE
|
3
|
8
|
MMDDYYYY
|
4
|
FAMILY-SSN
|
11
|
9
|
SSN of Head-of-Household
|
5
|
FAMILY-SUFFIX
|
20
|
2
|
Zero fill, right justify.
|
6
|
FILLER
|
22
|
1
|
|
7
|
MEMBER-SSN
|
23
|
9
|
|
8
|
MEMBER-SUFFIX
|
32
|
2
|
|
9
|
FILLER
|
34
|
14
|
|
10
|
1ST-LAST-NAME
|
48
|
15
|
|
11
|
2ND-LAST-NAME
|
63
|
15
|
|
12
|
FIRST-NAME
|
78
|
20
|
|
13
|
MIDDLE-INITIAL
|
98
|
1
|
|
14
|
RELATIONSHIP
|
99
|
1
|
|
15
|
DATE-OF-BIRTH
|
100
|
8
|
MMDDYYYY
|
16
|
PLACE-OF-BIRTH
|
108
|
1
|
|
17
|
SEX
|
109
|
1
|
|
18
|
CATEGORY
|
110
|
1
|
|
19
|
CATEGORY-2
|
111
|
1
|
|
20
|
CONDITION
|
112
|
1
|
|
21
|
SOURCE-CODE
|
113
|
1
|
|
22
|
RECEIVE-SS
|
114
|
1
|
|
23
|
MED-INS-CODE
|
115
|
1
|
Zero fill, right justify.
|
24
|
POLICY
|
116
|
2
|
|
25
|
CLASS
|
118
|
1
|
|
26
|
CLASS-2
|
119
|
1
|
|
27
|
DENIAL-CAT
|
120
|
1
|
|
28
|
DENIAL-CAT-2
|
121
|
1
|
|
29
|
MARITAL-STATUS
|
122
|
1
|
|
30
|
SSN
|
123
|
9
|
|
31
|
PREG-IND
|
132
|
1
|
|
32
|
ABSENT-PARENT
|
133
|
1
|
|
33
|
HICN
|
134
|
11
|
|
34
|
PILOT-CAT
|
145
|
1
|
|
35
|
PILOT-CLASS
|
146
|
1
|
|
36
|
PILOT-DENIAL
|
147
|
1
|
|
37
|
HCRE-ELIGIBILITY-IND
|
148
|
1
|
|
38
|
HCRE-DENIAL-CODE
|
149
|
2
|
Zero fill, right justify.
|
39
|
OTHER-INSURER1
|
151
|
2
|
Insurance co. code NOT USED
|
40
|
OTH_POLICY1
|
153
|
20
|
Policy number NOT USED
|
41
|
OTHER-INSURER2
|
173
|
2
|
Insurance co. code NOT USED
|
42
|
OTH_POLICY2
|
175
|
20
|
Policy number NOT USED
|
43
|
OTHER-INSURER3
|
195
|
2
|
Insurance co. code NOT USED
|
44
|
OTH_POLICY3
|
197
|
20
|
Policy number NOT USED
|
45
|
GROUP-IDENT
|
217
|
2
|
“06” - ELA, “02” - Veteran, “22” - Small Bus. Zero fill, right justify.
|
46
|
ODSI-FAMILY-NO
|
219
|
11
|
“Gx”+HOH SSN for ELA (x=0,1,2 … by subscription period)
|
47
|
ELA-ERRORS
|
230
|
10
|
5 2-digit error codes for ELA-SB-Vet
|
48
|
AGENCY
|
240
|
5
|
Agency # for ELA / Group Num for SB. Zero fill, right justify.
|
49
|
MASTER PATIENT INDEX (MPI)
|
245
|
13
|
|
50
|
MEMBER CERTIFICATION DATE
|
258
|
8
|
MMDDYYYY
|
51
|
CONTRACT NUMBER
|
266
|
13
|
Include Suffix.
|
52
|
MEMBER PRIMARY CENTER
|
279
|
4
|
|
53
|
MEMBER PRIMARY CENTER EFFECTIVE DATE
|
283
|
8
|
MMDDYYYY
|
54
|
MEMBER NEW PRIMARY CENTER
|
291
|
4
|
|
55
|
MEMBER NEW PRIMARY CENTER EFFECTIVE DATE
|
295
|
8
|
MMDDYYYY
|
56
|
PCP1
|
303
|
15
|
|
57
|
PCP1 EFFECTIVE DATE
|
318
|
8
|
MMDDYYYY
|
58
|
PCP2
|
326
|
15
|
|
59
|
PCP2 EFFECTIVE DATE
|
341
|
8
|
MMDDYYYY
|
60
|
NEW PCP1
|
349
|
15
|
|
61
|
NEW PCP1 EFFECTIVE DATE
|
364
|
8
|
MMDDYYYY
|
62
|
NEW PCP2
|
372
|
15
|
63
|
NEW PCP2 EFFECTIVE DATE
|
387
|
8
|
MMDDYYYY
|
64
|
CARD ID NUMBER
|
395
|
15
|
|
65
|
CARD ID DATE
|
410
|
8
|
MMDDYYYY
|
66
|
ELA INDICATOR
|
418
|
1
|
1=NO PREMIUM
2=PREMIUM
Spaces when not ELA.
|
67
|
PRIMARY CENTER PCP CHANGE REASON
|
419
|
2
|
Based on the Reason of Code table.
|
68
|
MEDICAID INDICATOR
|
421
|
1
|
1=Medicaid Federal, 2=SCHIPS 3=Estatal4= Estatal other
|
69
|
MEDICARE INDICATOR
|
422
|
1
|
1=A&B, 3=A, 9=B
|
70
|
CARRIER
|
423
|
2
|
|
71
|
CARRIER_EFF_DATE
|
425
|
8
|
MMDDYYYY
|
72
|
NEW_CARRIER
|
433
|
2
|
|
73
|
NEW_CARRIER_EFF_DATE
|
435
|
8
|
MMDDYYYY
|
74
|
PLAN_TYPE
|
443
|
2
|
“bb”=eligible not enrolled, See Plan Type table
|
75
|
PLAN_TYPE_EFF_DATE
|
445
|
8
|
MMDDYYYY
|
76
|
PLAN_VERSION
|
453
|
3
|
Version of MA plan enrolled
|
77
|
PLAN_VERSION_EFF_DATE
|
456
|
8
|
MMDDYYYY
|
78
|
NEW_PLAN_TYPE
|
464
|
2
|
|
79
|
NEW_PLAN_TYPE_EFF_DATE
|
466
|
8
|
MMDDYYYY
|
80
|
NEW_PLAN_VERSION
|
474
|
3
|
|
81
|
NEW_PLAN_VERSION_EFF_DATE
|
477
|
8
|
MMDDYYYY
|
82
|
INSTITUTIONAL_STATUS
|
485
|
1
|
Y or N
|
83
|
HIC NUMBER MA
|
486
|
12
|
|
84
|
AUTO_ENROLL_INDICATOR
|
498
|
1
|
0 = Not Auto; >0 = Auto Enroll
|
85
|
AUTO_ENROLL_DATE
|
499
|
8
|
MMDDYYYY
|
86
|
IPA_ESPECIAL
|
507
|
1
|
1 = IPA Special
|
87
|
CMS_Cert_Status
|
508
|
2
|
Status of certification in CMS
|
88
|
Coverage_Code
|
510
|
3
|
|
89
|
New Contract Number
|
513
|
13
|
|
Special_Enroll
|
526
|
1
|
E = Emergency N = New Born
|
|
90
|
FILLER
|
527
|
13
|
|
540
|
# Field
|
Record Fields
|
Position
|
Size
|
Notes
|
1
|
RECORD-TYPE
|
1
|
1
|
“F” for family
|
2
|
TRAN-ID
|
2
|
1
|
E=eligible, I=ineligible, R=reject,
H= SYSPREM (history)
|
3
|
PROCESS-DATE
|
3
|
8
|
MMDDYYYY
|
4
|
FAMILY-SSN
|
11
|
9
|
SSN of Head-of-Household(HOH)
|
5
|
FAMILY-SUFFIX
|
20
|
2
|
“00”
|
6
|
FILLER
|
22
|
14
|
|
7
|
ODSI-FAMILY-ID
|
36
|
11
|
“Gx”+HOH SSN for ELA (x=0,1,2 … by subscription period)
|
8
|
HOH-1ST-LAST-NAME
|
47
|
15
|
|
9
|
HOH-2ND-LAST-NAME
|
62
|
15
|
|
10
|
HOH-FIRST-NAME
|
77
|
20
|
|
11
|
REGION
|
97
|
1
|
|
12
|
MUNICIPALITY
|
98
|
4
|
Zero fill, right justify.
|
13
|
FACILITY
|
102
|
4
|
|
14
|
INVESTIGATION-IND
|
106
|
1
|
|
15
|
TRANSACTION-TYPE
|
107
|
1
|
|
16
|
EFFECTIVE-DATE
|
108
|
8
|
Start date of eligibility MMDDYYYY
|
17
|
FINANCIAL-RESP-PCT
|
116
|
1
|
|
18
|
CERTIFIER-NUMBER
|
117
|
2
|
|
19
|
EXPIRATION-DATE
|
119
|
8
|
End date of eligibility MMDDYYYY
|
20
|
COND-ELIG-IND
|
127
|
1
|
|
21
|
MAILING-ADDRESS1
|
128
|
25
|
|
22
|
MAILING-ADDRESS2
|
153
|
25
|
|
23
|
MAILING-CITY
|
178
|
16
|
|
24
|
MAILING-ZIP
|
194
|
5
|
|
25
|
MAILING-ZIP4
|
199
|
4
|
|
26
|
RESIDENCE-ADDRESS1
|
203
|
25
|
|
27
|
RESIDENCE-ADDRESS2
|
228
|
25
|
|
28
|
RESIDENCE-CITY
|
253
|
16
|
|
29
|
RESIDENCE-ZIP
|
269
|
5
|
|
30
|
RESIDENCE-ZIP4
|
274
|
4
|
|
31
|
PHONE
|
278
|
7
|
|
32
|
OTHER-INSURER1
|
285
|
2
|
Insurance co. code Not USED
|
33
|
OTH-POLICY1
|
287
|
20
|
Policy number NOT USED
|
34
|
OTHER-INSURER2
|
307
|
2
|
Insurance co. code NOT USED
|
35
|
OTH-POLICY2
|
309
|
20
|
Policy number NOT USED
|
36
|
OTHER-INSURER3
|
329
|
2
|
Insurance co. code NOT USED
|
37
|
OTH-POLICY3
|
331
|
20
|
Policy number NOT USED
|
38
|
MEMBERS
|
351
|
2
|
# members in family
|
39
|
ODSI-MEMBERS-ELIGIBLE
|
353
|
2
|
# members eligible ODSI / optionals ELA-SB-Vet
|
40
|
USER-CODE
|
355
|
6
|
|
41
|
ENTRY-DATE
|
361
|
8
|
MMDDYYYY
|
42
|
PCT-OF-POVERTY-LEVEL
|
369
|
3
|
|
43
|
DEDUCTIBLE-LEVEL-CODE
|
372
|
1
|
|
44
|
HCRE-MEMBERS-ELIGIBLE
|
373
|
2
|
# members eligible by ASES. Zero fill, right justify.
|
45
|
HCRE-DENIAL-CODE
|
375
|
2
|
Zero fill, right justify.
|
46
|
CARRIER-CODE
|
377
|
2
|
|
47
|
EFFECTIVE-CARRIER-DATE
|
379
|
8
|
For Family Carrier . MMDDYYYY
|
48
|
ELA-ERRORS
|
387
|
10
|
5 2-digit error codes for ELA-SB-Vet
|
49
|
MANCOMUNADO
|
397
|
1
|
Y / N (ELA Only)
|
50
|
FILLER
|
398
|
3
|
|
51
|
Family-PRIMARY-CENTER
|
401
|
4
|
IPA or PHO
|
52
|
NEW-CARRIER
|
405
|
2
|
New carrier code
|
53
|
NEW-Family-PRIMARY-CENTER
|
407
|
4
|
new IPA or PHO for families changing carrier
|
54
|
NEW-Family-PRIMARY CENTER EFFECTIVE DATE
|
411
|
8
|
MMDDYYYY - effective date of IPA/PHO change
|
55
|
CONTRACT NUMBER
|
419
|
13
|
Common part of Contract
|
56
|
REGION ASES
|
432
|
1
|
|
58
|
NEW CARRIER EFFECTIVE DATE
|
433
|
8
|
New Carrier MMDDYYYY
|
59
|
FAMILY PRIMARY CENTER EFFECTIVE DATE
|
441
|
8
|
MMDDYYYY
|
60
|
CERTIFICATION DATE
|
449
|
8
|
MMDDYYYY
|
61
|
PRIMARY CENTER PCP CHANGE REASON
|
457
|
2
|
Base on Reason Code table.
|
62
|
AUTO_ENROLL_INDICATOR
|
459
|
1
|
0 = Not Auto; >0 = Auto Enroll
|
63
|
AUTO_ENROLL_DATE
|
460
|
8
|
MMDDYYYY
|
64
|
PAM NEW FAMILY ID
|
468
|
11
|
New Family_Id assigned by PAM for Meditis. Use as a reference only.
|
65
|
FILLER
|
479
|
61
|
|
540
|
# Field
|
Record Fields
|
Position
|
Size
|
Notes
|
1
|
RECORD-TYPE
|
1
|
1
|
“I” for Insurance
|
2
|
TRAN-ID
|
2
|
1
|
E=eligible
|
3
|
PROCESS-DATE
|
3
|
8
|
MMDDYYYY
|
4
|
ODSI-FAMILY-ID
|
11
|
11
|
|
5
|
Member Suffix
|
22
|
2
|
|
6
|
Health Insurer Code
|
24
|
3
|
Code identifies Insurance Company
|
7
|
Policy Number
|
27
|
20
|
|
8
|
Policy-EXPIRATION DATE
|
47
|
8
|
|
9
|
Covered Services
|
55
|
40
|
20 coverage code filed (2 characters each)
|
10
|
FILLER
|
95
|
445
|
|
540
|
Version Changes
|
5
|
NOTES
|
14
|
Changes and Additions in Data File Layouts
|
14
|
General Notes on data layout requirements
|
20
|
File Naming Convention
|
23
|
SERVICES
INPUT FILE LAYOUT
|
27
|
CLAIMS
INPUT FILE LAYOUT
|
35
|
PROVIDERS
INPUT FILE LAYOUT
|
41
|
IPA
INPUT FILE LAYOUT
|
44
|
CAPITATION
INPUT FILE LAYOUT
|
46
|
ERROR RETURN
FILE LAYOUT
|
48
|
CLAIMS PROCESSING SUMMARY
FILE LAYOUT
|
49
|
File Processing CODES
|
50
|
File Validation ERROR CODES
|
51
|
File Validation WARNING CODES
|
57
|
ATTACHMENTS
|
58
|
ATTACHMENT I - MUNICIPALITY CODES
|
59
|
ATTACHMENT II - CARRIER CODES
|
63
|
ATTACHMENT III - SPECIALTY CODES
|
65
|
ATTACHMENT IV - PLACE OF SERVICE CODES
|
71
|
ATTACHMENT V
|
77
|
ATTACHMENT VI - PROVIDER TYPE CODES
|
78
|
ATTACHMENT VII - CLAIMS / SERVICES BASIC FLOW OVERVIEW
|
79
|
Value
|
Field
|
|
P.R.
|
[ P.R.
|
]
|
José Rivera
|
[ José Rivera
|
]
|
blanks
|
[
|
]
|
(Metro-North Region)
|
[(Metro-North Region)
|
]
|
Where:
|
Dccrymms.fff
Character 1
|
Always “
D
”
|
|
Characters 2-3
|
cc
= Carrier Code (See attachment II)
|
||
Character 4
|
r
= Region as defined by ASES
|
||
A
B
E
F
G
J
L
M
S
Z
P
Y
|
= =
=
=
=
=
=
=
=
=
=
=
|
Arecibo / North Region
Bayamón / Metro-North Region
Este / East Region
Fajardo / North-East Region
Guayama / South-East Region
Sanjuan / San Juan Region
Aguadilla / North-West Region (used for historical purposes only)
Montaña / Central Region (used for historical purposes only)
Suroeste / South-West Region
Mayaguez / West Region
SPECIAL / SPECIAL pseudo region
Government Employee
y
= Last digit of year
|
|
Character 5
|
|||
Characters 6-7
|
mm
= Month
|
||
Character 8
|
s
= sequence number of file submission.
|
All submission start with s = 0 and continue in numeric if files are re-submitted to 9
|
|
If files must be re-submitted beyond 9, then alphabetic characters will be used a, b, c …
|
Character 9
|
Always “
.
”
|
||
Characters 1-12
|
Extension code identifying type of file
|
||
SRV
|
for
|
SERVICES
|
|
CLM
|
for
|
CLAIMS
|
|
PRV
|
for
|
PROVIDERS
|
|
IPA
|
for
|
IPA
|
|
CAP
|
for
|
CAPITATIONS
|
Services file
|
D96B8040.SRV would become zipped as
|
D96B8040_SRV.ZIP
|
Claims file
|
D96B8040.CLM would become zipped as
|
D96B8040_CLM.ZIP
|
Providers
|
D96B8040.PRV would become zipped as
|
D96B8040_PRV.ZIP
|
IPA
|
D96B8040.IPA would become zipped as
|
D96B8040_IPA.ZIP
|
Capitation
|
D96B8040.CAP would become zipped as
|
D96B8040_CAP.ZIP
|
Field
|
Internal
Typ- Size |
Name
|
Description
|
Deliverable
Data Format
|
Validation Rules
|
|
1
|
trans_code
|
varcha (1)
|
Transaction Code
|
Identify the action to be taken with the record. I for Insert or E for Delete.
|
X
|
Required
Must equal “I” or “E”
|
2
|
pmt_stat
|
varcha (1)
|
Payment Status
|
Indicates payment action on the service represented by this record.
P for Paid or D for Denied
|
X
|
Required
Must equal “P” or “D”
|
3
|
carrier_id
|
varcha (2)
|
Carrier ID
|
Value that identifies carrier. Must be a valid code.
See Carrier Code List in Attachment II.
|
99
|
Required
Must be two (2) digits (numeric).
Must equal a valid Carrier ID as assigned by
ASES.
|
4
|
claim_id
|
varchar(20)
|
Claim ID
|
Unique Identification number within Carrier. May be Carrier’s Internal Claim Identification number.
This number is used to avoid duplicated
Claims, but allows multiple service lines within the same claim.
|
X(20)
|
Required
Left justified, blank filled to 20 characters if value is less than 20 characters.
Claim ID on Service must match with a Claim
ID on a Claim record.
|
5
|
Sv_line
|
smallint()
|
Service Line Number
|
Number identifying individual service within a given claim.
|
99
|
Required
Must be a 2 digit un-duplicated ID of the
Service Line within the Claim ID. (line numbers less than 10 must be zero filled right justified)
Duplicates within Claim ID on the same submission will be considered errors (the combination of the claim_id plus the
service_line_no must be unique within the carrier).
If Transaction Code is “E” then the key (Carrier
ID, Claim ID, Service Line Number) must exist.
|
6
|
enc_type
|
varchar(20)
|
Encounter Type
|
Indicates whether service is reimbursed to the Billing Provider or is covered under a capitation arrangement.
Valid values are –
“FFS” for fee for service
“CAP” for capitated.
If value is “CAP”, service will have zero Paid Amount.
|
X(20)
|
Required for Transaction Code
“
I”
Must be a valid value
Must be left justified and blank filled
Not required for Transaction Code “E”
|
7
|
from_date
|
datetime()
|
Service From Date
|
Begin date of the treatment.
|
YYYYMMDD
|
Required for Transaction Code
“
I”
Must be a valid date.
Not required for Transaction Code “E”
|
Field
|
Internal
Type- Size |
Name
|
Description
|
Deliverable
Data Format
|
Validation Rules
|
|
8
|
to_date
|
datetime()
|
Service To Date
|
End date of the treatment.
|
YYYYMMDD
|
Required for Transaction Code
“
I”
Must be a valid date
Must be on or after Service From Date
Not required for Transaction Code “E”
|
9
|
paid_date
|
datetime()
|
Payment Date
|
For an Encounter, this will be the date the transaction is processed by the carrier.
For non-encounters, this will be the date of
payment for paid claims or the process date for denied claims.
|
YYYYMMDD
|
Required for Transaction Code
“
I”
Must be a valid date
Must be on or after Service To Date
Not required for Transaction Code “E”
|
10
|
Filler_10
|
n/a
|
Filler
|
X
|
||
11
|
proc_code
|
varchar(15)
|
Procedure Code
|
For non-Pharmacy
Standard procedure code conforming to
HCPCS/CPT or HCSPC/CDT as appropriate
|
X(15)
|
Allowed for Transaction Code “I”
For claims from CMS1500 / UB92, when present must be a HCPCS/CPT code. For Dental claims must be a valid dental HCPCS/CDT code
For Pharmacy claims this must be all blanks
Not required for Transaction Code “E”
|
12
|
cpt_mod
|
varchar(2)
|
Procedure Modifier Code
|
Modifier code valid for the Procedure Code
|
XX
|
Allowed for Transaction Code “I”
Can only be present when Procedure Code is present and allows a modifier code.
Must be valid as a modifier for the Procedure
code
Not required for Transaction Code “E”
|
13
|
rev_code
|
varchar(5)
|
Revenue Code
|
For UB92 Claims
NUBC Revenue Code
|
X(5)
|
Allowed for Transaction Code
“
I” For UB92 claims.
When present it must be a valid Revenue
code.
Must be left justified, blank filled to the right
Not required for Transaction Code “E”
|
14
|
rx_ndc
|
varchar(11)
|
National Drug Code
|
For Pharmacy only.
National Drug Code value for prescribed drug in 5 4 2 format
|
X(11)
|
Allowed for Transaction Code
“
I” Required on Pharmacy claims
Must be a valid NDC code in 5 4 2 format filling all 11 bytes
For non-Pharmacy claims must be blank
Not required for Transaction Code “E”
|
Field
|
Internal
Type- Size |
Name
|
Description
|
Deliverable
Data Format
|
Validation Rules
|
|
15
|
tooth_code
|
varchar(3)
|
Tooth Code
|
For Dental only
ADA standard tooth number as required by
CDT code when procedure directly affects a tooth.
|
XXX
|
Allowed for Transaction Code “I”
Must be present on Dental claims when
Procedure code requires Tooth Code
Must be a valid Tooth Code when present Must be left justified and blank filled to complete the field
For non-Dental claims must be blank
Not required for Transaction Code “E”
|
16
|
surface_code
|
varchar(7)
|
Surface Code
|
For Dental only
ADA standard surface code as required by
CDT code when procedure directly affects one or more surfaces.
|
X(7)
|
Allowed for Transaction Code “I”
Must be present on Dental claims when procedure code requires Surface Code
Must be a valid Surface Code
Must be left justified and blank filled to complete the field
For non-Dental claims must be blank
Not required for Transaction Code “E”
|
17
|
cob_code
|
varchar(1)
|
COB Code
|
Identify if the beneficiary has other Health
Insurance for this service.
“Y if member has other health insurance, “N” otherwise
|
X
|
Required for Transaction Code
“
I”
Must be
“
Y” or
“
N”
Not required for Transaction Code
“
E”
|
18
|
pos_code
|
varchar(2)
|
Place of Service
|
Place of Service Code identifying the place in which the service is delivered.
See POS Code List in Attachment IV
|
XX
|
Required for Transaction Code
“
I”
Must be a valid Place of service Code
Not required for Transaction Code
“
E”
|
19
|
amt_billed
|
money()
|
Billed Amount
|
For non-Pharmacy
Cost of service as billed by the provider.
|
9(7)v99
|
Allowed for Transaction Code
“
I”
Required for non-Pharmacy claims.
Must be a number on all records
Cannot be left blank
Not required for Transaction Code
“
E”
|
20
|
amt_allowed
|
money()
|
Allowed Amount
|
For non-Pharmacy
Amount allowed for the service by the carrier
|
9(7)v99
|
Allowed for Transaction Code
“
I”
Required for non-Pharmacy claims.
Must be a number on all records
Cannot be left blank
For pmt_stat “P” (Payment Status = “paid”) this must be greater than zero.
Not required for Transaction Code
“
E”
|
21
|
Deduct
|
money()
|
Deductible
|
Amount paid by member before payments by the carrier begin for this service
|
9(7)v99
|
Required for Transaction Code
“
I”
Must be a number on all records
Cannot be left blank
Not required for Transaction Code
“
E”
|
Field
|
Internal
Type- Size |
Name
|
Description
|
Deliverable
Data Format
|
Validation Rules
|
|
22
|
Copay
|
money()
|
Co-Pay
|
Amount paid by member as dollar co-payment for this service
|
9(7)v99
|
Required for Transaction Code
“
I”
Must be a number on all records
Cannot be left blank
Not required for Transaction Code “E”
|
23
|
Cob
|
money()
|
COB Amount
|
Amount paid by other Health Insurance attributable to this service.
|
9(7)v99
|
Required for Transaction Code
“
I”
Must be a number on all records
Cannot be left blank
Not required for Transaction Code “E”
|
24
|
Coins
|
money()
|
Coinsurance Amount
|
Amount paid by member as percentage of cost for this service
|
9(7)v99
|
Required for Transaction Code
“
I”
Must be a number on all records
Cannot be left blank
Not required for Transaction Code “E”
|
25
|
amt_paid
|
money()
|
Paid Amount
|
Amount paid by carrier for this service
|
9(7)v99
|
Required for Transaction Code
“
I”
Must be zero for encounters
Must be zero for Services with Payment Status of “D”
For Services with pmt_stat = “P” (Payment Status = Paid) one of the following calculations must be valid within a record –
For non-Pharmacy:
amt_paid = amt_allowed - deduct - copay - cob - coins
For Pharmacy:
amt_paid = rx_ingr_cost - deduct - copay - cob - coins + rx_disp_fee
For Plan Type
“
02” or
“
03” only
-amt_paid may be zero if the appropriate calculation above results in 0.00.
For Plan Type “01” the amt_paid must be greater than zero.
Not required for Transaction Code “E”
|
Field
|
Internal
Type- Size |
Name
|
Description
|
Deliverable
Data Format
|
Validation Rules
|
|
26
|
rx_disc
|
money()
|
Drug Discount
|
For Pharmacy only
Amount Discounted at the Pharmacy
This is the discount given from AWP to get the
Ingredient Cost
When drug is paid from a MAC list the discount amount will be Zero (0)
This field does not form part of the calculation to get Amount Paid but can be used with Ingredient Cost to work back to AWP.
|
9(7)v99
|
Allowed for Transaction Code
“
I” Required on Pharmacy claims
On non-Pharmacy claims must be blank
Not required for Transaction Code “E”
|
27
|
rx_ingr_cost
|
money()
|
Ingredient Cost
|
For Pharmacy only
Cost of ingredient(s) dispensed for this Service
|
9(7)v99
|
Allowed for Transaction Code
“
I”
Required on Pharmacy claims
Must be greater than zero
On non-Pharmacy claims must be blank
Not required for Transaction Code “E”
|
28
|
rx_disp_fee
|
money()
|
Dispensing Fee
|
For Pharmacy only
Dispensing fee charged by pharmacy
|
9(7)v99
|
Allowed for Transaction Code
“
I”
Required on Pharmacy claims
Must be a number
On non-Pharmacy claims must be blank
Not required for Transaction Code “E”
|
29
|
rx_days_supply
|
smallint()
|
Prescription Days
|
For Pharmacy only
Number of days prescribed and dispensed
|
999
|
Allowed for Transaction Code
“
I”
Required on Pharmacy claims
Must be greater than zero
On non-Pharmacy claims must be blank
Not required for Transaction Code “E”
|
30
|
rx_drug_type
|
varchar(2)
|
Drug Type Code
|
For Pharmacy only
Code identifying type of drug on pharmacy claims
Valid codes are -
01=Generic
02=SSB
03=MSB
|
XX
|
Allowed for Transaction Code
“
I”
Required on Pharmacy claims
When present it must be one of the valid codes.
On non-Pharmacy claims must be blank
Not required for Transaction Code “E”
|
Field
|
Internal
Type- Size |
Name
|
Description
|
Deliverable
Data Format
|
Validation Rules
|
|
31
|
rx_daw
|
varchar(6)
|
Dispensed As Written
|
For Pharmacy only
Code indicating “Dispense as written” status of the prescription on pharmacy claims
Valid Codes are –
0 - NO DISPENSE AS WRITTEN (Substitution Allowed)
(or no product selection indicated)
1 - PHYSICIAN writes DISPENSE AS WRITTEN
2 - PATIENT REQUESTED
3 - PHARMACIST SELECTED BRAND
4 - GENERIC NOT IN STOCK
5 - BRAND DISPENSED, PRICED AS GENERIC
6 - OVERRIDE
7 - SUBSTITUTION NOT ALLOWED; BRAND MANDATED BY LAW
8 - GENERIC NOT AVAILABLE
9 - OTHER
|
X(6)
|
Allowed for Transaction Code
“
I” Required on Pharmacy claims
When present it must be one of the valid
codes.
On non-Pharmacy claims must be blank
Not required for Transaction Code “E”
|
32
|
rx_refill_cnt
|
varchar(6)
|
Refill Count
|
For Pharmacy only
The number of refills specified by the physician writing the prescription on pharmacy claims
|
9(6)
|
Allowed for Transaction Code
“
I” Required on Pharmacy claims When present must be a number
On non-Pharmacy claims must be blank
Not required for Transaction Code “E”
|
33
|
rx_par
|
varchar(7)
|
Participating Pharmacy Flag
|
For Pharmacy only
Indicates whether prescription was dispensed by a participating pharmacy on pharmacy
claims
Valid values –
“Y” = participating pharmacy
“N” = non-participating pharmacy
|
X(7)
|
Allowed for Transaction Code
“
I” Required on Pharmacy claims Left justified, blank filled
Must be “Y” or “N”
On non-Pharmacy claims must be blank
Not required for Transaction Code “E”
|
34
|
Cov_Code
|
Varchar(3)
|
Covarage Code
|
For government employee only
Indicates the coverage applied on the service.
|
X(3)
|
Allowed for Transaction Code
“
I”
Required for government employee claims
Left justified, blank filled
On non-government employee claims must be blank
Not required for Transaction Code “E”
|
35
|
filler_34
|
n/a
|
Filler
|
X(4)
|
Field
|
Internal
Type- Size |
Name
|
Description
|
Deliverable
Data Format
|
Validation Rules
|
|
36
|
risk_type
|
varchar(3)
|
Risk Type
|
Distinguishes for this service whether risk belongs to PCP(/Group) or carrier.
If cost should be charged to PCP(/Group) then
value = “PCP”
Otherwise value = “CAR” (Carrier).
Where there is no risk sharing the value should be entered as “CAR”.
PBM ONLY – when a PBM is submitting this file this field should be coded as “UNK” for
Unknown.
|
XXX
|
Required for Transaction Code
“
I” Must be filled
Must be “PCP” or “CAR”
For PBM only value can be “UNK”
Not required for Transaction Code “E”
|
37
|
stop_loss_flag
|
Varchar(1)
|
Stop Loss Flag
|
When Risk Type is “PCP”,
set to “Y” if stop loss for PCP(/Group) has been reached for PCP on member Otherwise “N” .
When Risk Type is “CAR”, set to “N” PBM ONLY – set to “N”
|
X
|
Required for Transaction Code
“
I” Must be filled
“
”
Y” or ”N”
Not required for Transaction Code “E”
|
38
|
applied_cost
|
varchar(1)
|
Cost Applied To
|
For Medicare Platino,
defines whether service is part of the ASES
coverage, the CMS (MA) coverage or both. When filled the valid values are –
1=ASES
2=CMS
3=BOTH (SPLIT)
|
X
|
Required for Transaction Code
“
I” for Plan Type ”02” and ”03” (Medicare Platino) Must be filled and be a valid value
Not required for Transaction Code “I” for Plan
Type “01”
Not required for Transaction Code “E”
|
39
|
ases_split_amt
|
money()
|
ASES Split Amount
|
For Medicare Platino,
indicates the part of the Paid Amount allocated to ASES coverage.
|
9(7)v99
|
Required for Transaction Code
“
I” for Plan Type ”02” and ”03” (Medicare Platino) Must be filled if Cost Applied To = 1 or 3
Not required for Transaction Code “I” for Plan
Type “01”
Not required for Transaction Code “E”
|
40
|
cms_split_amt
|
money()
|
CMS Split Amount
|
For Medicare Platino,
indicates the part of the Paid Amount allocated to CMS (MA) coverage.
|
9(7)v99
|
Required for Transaction Code
“
I” for Plan Type ”02” and ”03” (Medicare Platino) Must be filled if Cost Applied To = 2 or 3
Not required for Transaction Code “I” for Plan
Type “01”
Not required for Transaction Code “E”
|
41
|
extract_date
|
datetime()
|
Extract Date
|
Date on which record is originally extracted from Carrier’s system to create the Services Input File.
|
YYYYMMDD
|
Required
Must be a valid date
Must be later or equal to any other date field on record
|
Field
|
Internal Type- Size
|
Name
|
Description
|
Deliverable
Data Format
|
Validation Rules
|
|
42
|
rx_total_disp
|
Float()
|
Total Quantity Dispensed
|
For Pharmacy only
Total quantity of drug dispensed by pharmacy.
|
9(7)v99
|
Allowed for Transaction Code ”I” Required on Pharmacy claims
Must be a number, right justified, zero filled
On non-Pharmacy claims must be blank
Not required for Transaction Code “E”
|
43
|
Filler
|
n/a
|
End of Record Filler
|
Fixed filler with “*”
|
X
|
Required
Must be = “*”
|
RECORD LENGTH
|
279
|
Field
|
Internal
Type- Size |
Name
|
Description
|
Deliverable
Data Format |
Validation Rules
|
|
carrier_id
|
varchar(2)
|
Carrier ID
|
Value that identifies carrier. Must be a valid code. See Carrier Code List in Attachment II.
|
99
|
Required
Must be two (2) digit s (numeric).
Must equal a valid Carrier ID as assigned by
ASES.
|
|
2
|
cap_id
|
varchar(20)
|
Capitation ID
|
Capitation payment ID must be a unique ID within carrier.
|
X(20)
|
Required
Must be left justified, blank filled to the right Must be a unique ID within Carrier
|
3
|
cap_type
|
varchar(1)
|
Capitation Type
|
Capitation type code defined as:
“P”=PCP
“S”=specialty
“F”=Fixed Payment
|
X
|
Required
Must be “P”, “S” or “F”
|
4
|
cap_date
|
datetime
|
Capitation Date
|
Date capitation paid.
|
YYYYMMDD
|
Required
Must be a valid date
|
5
|
expr_date
|
datetime
|
Experience Date
|
Experience date of capitation payment. This is the date for which the capitation payment applies.
|
YYYYMMDD
|
Required
Must be a valid date
|
6
|
prov
|
varchar(20)
|
Provider ID
|
Carrier assigned Provider ID of the provider to which the capitation payment is made.
|
X(20)
|
Required
Must be a valid Provider ID
|
7
|
ipa
|
varchar(10)
|
IPA ID
|
Carrier assigned ID of IPA/HCO.
This must be filled when Capitation type is
PCP and IPA/HCO is involved
(Must always be filled for Plan Type 01 by
MCOs/TPAs when capitation payment is for
PCP services)
|
X(10)
|
Required If Capitation Type is “P” and Carrier ID corresponds to Plan Type “01” Must be a valid IPA Code for the Carrier
|
8
|
region_code
|
varchar(1)
|
Region
|
Region of member
Regions are identified as:
“A” = North
“B” = Metro-North
“E” = East
“F” = North-East
“G” = South-East
“Z” = West
“J” = San Juan
“S” = South-West
‘P” = SPECIAL
|
X
|
Required
Must be valid ASES Region code
|
9
|
municipality_code
|
varchar(4)
|
Municipality
|
Municipality of residence of member. See Municipality Code in Attachment I.
|
XXXX
|
Required
Must be ASES Municipality Code All numeric, right justified, zero filled Must correspond to a municipality within Region Code
|
Field
|
Internal
Type- Size |
Name
|
Description
|
Deliverable
Data Format |
Validation Rules
|
|
10
|
member_ssn
|
varchar(9)
|
Member SSN
|
Social Security Number of member
|
9(9)
|
Required
Must be 9 digits (numeric)
|
11
|
family_id
|
varchar(11)
|
ASES Family ID
|
Family ID
as supplied in ASES Eligibility data.
|
X(11)
|
Required
ASES / ODSI Family ID Alphanumeric full 11 characters
|
12
|
member_suffix
|
varchar(2)
|
Member Suffix
|
Identifies the beneficiary within the family group. Must be the two digit member suffix as supplied in ASES Eligibility data.
|
99
|
Required
Must be 2 digits (numeric)
|
13
|
cap_amt
|
money
|
Capitation Amount
|
Capitation amount paid to provider
MAY BE NEGATIVE
SEE NOTES - Changes and Additions in Data File Layouts: CAPITATION AMOUNT
|
S9(7)v99
|
Required
Must be a number Signed, may be negative 10 byte field
Sign must appear in leftmost byte, other 9 bytes must be numeric
If the value is negative the sign byte must be a “-”, otherwise it must be blank.
|
14
|
extract_date
|
datetime()
|
Extract Date
|
Date on which record is originally extracted from Carrier’s system to create the Capitation Input File.
|
YYYYMMDD
|
Required
Must be a valid date
Must be later or equal to any other date field on record
|
15
|
mpi
|
Varchar(13)
|
MPI Number
|
Master Patient Index (MPI) As supplied in ASES Eligibility Data
|
X(13)
|
Required
Must be a valid MPI number
|
16
|
filler
|
n/a
|
End of Record Filler
|
Fixed filler with “*”
|
X
|
Required Must be = “*”
|
RECORDLENGTH
|
128
|
Field
|
Internal Type-
Size |
Name
|
Description
|
DeliverableData
Format |
|
1
|
Input_record
|
*
|
Input Record
|
A complete copy of the record from the carrier input file
|
*
|
2
|
Errors
|
varchar(600)
|
Error Codes
|
Codes for all errors found on record during validation. Each error will be separated by a comma.
|
X(600)
|
3
|
Process_date
|
datetime
|
Process Date
|
Date file/record was processed by MedInsight validation
|
YYYYMMDD
|
4
|
Filler
|
n/a
|
End of Record Filler
|
Fixed filler with “*”
|
X
|
RECORD LENGTH
|
*
|
●
|
Size varies with Input Record. The specific error file will be dependent on the Input File being reported but the general structure will be as shown above.
|
* For
|
.SRV
|
record length =
|
888
|
.CLM
|
record length =
|
862
|
|
.PRV
|
record length =
|
1,390
|
|
.IPA
|
record length =
|
1,063
|
|
.CAP
|
record length =
|
737
|
●
|
Processing, error and warning codes for each input file type are listed in the following tables
|
Field
|
Internal Type- Size
|
Name
|
Description
|
DeliverableData
Format |
|
1
|
sub_filename
|
varchar(12)
|
Submitted File Name
|
The name of the file that was submitted from the carrier.
|
X(12)
|
2
|
err_filename
|
varchar(12)
|
Error File Name
|
The name of the file with error records and error codes created by ASES. If no error file exists, then this will be blank.
|
X(12)
|
3
|
process_code
|
varchar(6)
|
Processing Status Code
|
Processing code that identifies the status of file being processed. (SEE FILE PROCESSING CODES TABLE).
|
X(9)
|
4
|
process_desc
|
varchar(50)
|
Processing Status Description
|
Description of the status of the file being processed.
|
X(20)
|
5
|
notes
|
varchar(50)
|
Processing Notes
|
Any additional notes including the number of critical and warning errors found in the file.
|
X(50)
|
RECORD LENGTH
|
103
|
ERROR DESCRIPTION
|
|
GENERAL FILE PROCESSING CODES
|
|
G000
|
PASSED PREPROCESSING
|
G100
|
FILE IS EMPTY.
|
G105
|
UNABLE TO OPEN FILE OR FILE CORRUPTED.
|
G110
|
FILE CONTAINS ONE OR MORE WRONG LENGTH RECORDS.
|
G120
|
INVALID FILE NAME.
|
G125
|
FILE NAME PREVIOUSLY SUBMITTED.
|
G130
|
EXPECTED FILE MISSING FOR CURRENT RECORD LOAD.
|
G135
|
FILE EXCEEDED ERROR THRESHOLD
|
G199
|
FILE ACCEPTED
|
C418.4
|
AMT PAID INVALID. MUST BE EQUAL TO RX INGR COST - DEDUCT - COPAY - COB - COINS + RX DISP FEE (PHARMACY CLAIMS).
|
C418.5
|
AMT_PAID INVALID. MUST BE GREATER THAN ZERO FOR PLAN_TYPE = “01” CLAIMS.
|
C419
|
RX_DISC INVALID. THIS IS A REQUIRED FIELD FOR PHARMACY CLAIMS.
|
C420
|
RX_INGR_COST INVALID. THIS IS A REQUIRED FIELD FOR PHARMACY CLAIMS.
|
C421
|
RX_DISP_FEE INVALID. THIS FIELD IS REQUIRED FOR PHARMACY CLAIMS.
|
C422
|
RX_DAYS_SUPPLY INVALID. THIS IS A REQUIRED FIELD FOR PHARMACY CLAIMS.
|
C423
|
RX_DRUG_TYPE INVALID. THIS IS A REQUIRED FIELD FOR PHARMACY CLAIMS.
|
C424
|
RX_DAW INVALID. MUST BE ONE OF THE VALID CODES. THIS IS A REQUIRED FIELD FOR PHARMACY CLAIMS.
|
C425
|
RX_REFILL_CNT INVALID. THIS IS A REQUIRED FIELD FOR PHARMACY CLAIMS.
|
C426
|
RX_PAR INVALID. IT MUST BE EITHER ‘Y’ OR ‘N’ ON PHARMACY CLAIMS.
|
C428
|
RISK TYPE INVALID. IT MUST BE EITHER ‘PCP’ OR ‘CAR’ (OR ‘UNK” FOR PHARAMCY). THIS IS A REQUIRE FIELD FOR TRANS_CODE I.
|
C429
|
STOP_LOSS_FLAG INVALID. MUST BE ‘Y’ OR ‘N’. THIS IS A REQUIRED FIELD FOR TRANS_CODE = I.
|
C430
|
APPLIED_COST INVALID. THIS IS A REQUIRED FIELD FOR TRANS_CODE = I WHEN PLAN TYPE = ‘02’ OR ‘03’.
|
C431
|
ASES SPLIT AMT INVALID. THIS IS A REQUIRED FIELD FOR TRANS CODE = I WHEN PLAN TYPE = ‘02’ OR ‘03’ AND APPLIED_COST = ‘1’ OR ‘3’.
|
C432
|
CMS SPLIT AMT INVALID. THIS IS A REQUIRED FIELD FOR TRANS CODE = I WHEN PLAN TYPE = ‘02’ OR ‘03’ AND APPLIED_COST = ‘2’ OR ‘3’.
|
C433
|
EXTRACT DATE MISSING. THIS IS A REQUIRED FIELD.
|
C433.2
|
EXTRACT DATE INVALID. MUST BE LATER OR EQUAL THAN FROM_DATE
|
C433.3
|
EXTRACT DATE INVALID. MUST BE LATER OR EQUAL THAN TO_DATE
|
C433.4
|
EXTRACT DATE INVALID. MUST BE LATER OR EQUAL THAN PAID_DATE
|
C434
|
FILLER INVALID. MUST BE ‘*’ ON ALL RECORDS.
|
C435
|
RX_TOTAL_DISP INVALID. THIS IS A REQUIRED FIELD FOR PHARMACY CLAIMS.
|
CLAIMS FILE ERRORS
|
|
C300
|
TRANS_CODE INVALID. THIS IS A REQUIRED FIELD AND MUST BE ‘I’ OR ‘E’.
|
C301
|
CARRIER_ID INVALID. THIS IS A REQUIRED FIELD AND MUST BE A VALID CARRIER ID AS ASSIGNED BY ASES.
|
C302
|
CLAIM_ID MISSING. THIS IS A REQUIRED FIELD.
|
C302.2
|
CLAIM_ID INVALID. CLAIM_ID CANNOT BE DUPLICATED. THIS IS A REQUIRED FIELD.
|
C302.3
|
CLAIM_ID DOES NOT EXIST. FOR A TRANS_CODE E RECORD THE CARRIER_ID + CLAIM_ID MUST ALREADY EXIST.
|
C303
|
PLAN_TYPE INVALID. MUST BE ‘01’, ‘02’ OR ‘03’. THIS IS A REQUIRED FIELD WHEN TRANS_CODE IS I.
|
C303.2
|
PLAN_TYPE INVALID. ‘02’ OR ‘03’ MUST CORRESPOND TO A MEDICARE PLATINO CARRIER_ID.
|
C303.3
|
PLAN TYPE INVALID. ‘01’ MUST CORRESPOND TO A GHIP CARRIER, MBHO, PBM OR OTHER ASSIGNED CARRIER CODE WHICH IS NOT MEDICARE PLATINO.
|
C304
|
PLAN_VERSION MISSING. THIS IS A REQUIRED FIELD WHEN TRANS_CODE IS I.
|
C304.2
|
PLAN_VERSION MUST BE A 3 DIGIT CODE. THIS IS A REQUIRED FIELD WHEN TRANS_CODE IS I.
|
C304.3
|
PLAN VERSION INVALID. CARRIER ID + PLAN TYPE + PLAN VERSION MUST CORRESPOND TO A PLAN DEFINITION CONTRACTED WITH ASES. THIS IS A REQUIRED FIELD WHEN TRANS_CODE IS I.
|
C305
|
BILL_TYPE INVALID. MUST BE ‘U’, ‘H’, ‘P’ OR ‘D’. THIS IS A REQUIRED FIELD WHEN TRANS_CODE IS I.
|
C306
|
ADM_DATE MISSING. THIS IS A REQUIRED FIELD WHEN TRANS_CODE IS I.
|
C307
|
DIS_DATE MISSING. THIS IS A REQUIRED FIELD WHEN TRANS_CODE IS I.
|
C307.2
|
DIS_DATE INVALID. MUST BE EQUAL OR LATER THAN ADM_DATE. THIS IS A REQUIRED FIELD WHEN TRANS_CODE IS I.
|
C308
|
REGION_CODE INVALID. MUST BE ‘A’, ‘B’, ‘E’, ‘F’, ‘G’, ‘Z’, ‘J’ or ‘S’. THIS IS A REQUIRED FIELD WHEN TRANS_CODE IS I.
|
C309
|
MUNICIPALITY RES INVALID. MUST CORRESPOND TO A VALID ASES MUNICIPALITY CODE AND BE WITHIN THE REGION IDENTIFIED BY REGION_CODE. REQUIRED FIELD WHEN TRANS_CODE IS I.
|
C310
|
MUNICIPALITY CODE INVALID. MUST BE A VALID ASES MUNICIPALITY CODE. THIS IS A REQUIRED FIELD WHEN TRANS_CODE IS I.
|
C311
|
SSN_MAINH INVALID. MUST BE 9 DIGITS. THIS IS A REQUIRED FIELD WHEN TRANS_CODE IS I.
|
C312
|
SSN_INVALID. MUST BE 9 DIGITS. THIS IS A REQUIRED FIELD WHEN TRANS_CODE IS I.
|
C313
|
MEMBER_SUFFIX MISSING OR INVALID. THIS IS A REQUIRED FIELD WHEN TRANS_CODE IS I.
|
C314
|
PATIENT_NAME MISSING. THIS IS A REQUIRED FIELD WHEN TRANS_CODE IS I.
|
C315
|
FAMILY ID INVALID. THIS MUST BE ALPHANUMERIC FULL 11 CHARACTERS. THIS IS A REQUIRED FIELD WHEN TRANS_CODE IS I.
|
C316
|
MPI INVALID OR MISSING. THIS IS A REQUIRED FIELD WHEN TRANS_CODE IS I.
|
C317
|
SEX INVALID. MUST BE ‘M’ OR ‘F’. THIS IS A REQUIRED FIELD WHEN TRANS_CODE IS I.
|
C319
|
BIRTH_DATE MISSING. THIS IS A REQUIRED FIELD WHEN TRANS_CODE IS I.
|
C319.2
|
BIRTH_DATE INVALID. IT CANNOT BE IN THE FUTURE BASED ON EXTRACT DATE.
|
C319.3
|
BIRTH_DATE INVALID. IT CANNOT BE GREATER THAN 150 YEARS AGO BASED ON EXTRACT DATE.
|
C319.4
|
BIRTH_DATE INVALID. IT MUST BE EQUAL OR EARLIER THAN ADM_DATE.
|
C320
|
PRIMARY_CENTER MISSING. MUST BE PRESENT ON CLAIMS OF PLAN TYPE 01.
|
C320.2
|
PRIMARY_CENTER INVALID. MUST MATCH A VALID ENTRY ON IPA TABLE.
|
C321
|
DATE_ACCIDENT INVALID. MUST BE EQUAL OR GREATER THAN BIRTH_DATE.
|
C321.2
|
DATE_ACCIDENT INVALID. MUST BE EQUAL OR EARLIER THAN ADM_DATE.
|
C322
|
REC_DATE MISSING. THIS IS A REQUIRED FIELD WHEN TRANS_CODE IS I.
|
C322.2
|
REC_DATE INVALID. MUST BE EQUAL OR GREATER THAN DIS_DATE.
|
C323
|
ENTRY_DATE MISSING. THIS IS A REQUIRED FIELD WHEN TRANS_CODE IS I.
|
C323.2
|
ENTRY_DATE INVALID. MUST BE EQUAL OR GREATER THAN REC_DATE.
|
C324
|
PCP_PROV MISSING. REQUIRED WHEN PLAN_TYPE = ‘01’.
|
C324.2
|
PCP_PROV INVALID. MUST BE A VALID PROVIDER_ID FOR PRIMARY CARRIER.
|
C325
|
ATT_PROV MISSING. THIS IS A REQUIRED FIELD WHEN TRANS_CODE IS I.
|
C326
|
BILL_PROV MISSING. THIS IS A REQUIRED FIELD WHEN TRANS_CODE IS I.
|
C326.2
|
BILL_PROV INVALID. MUST BE A VALID PROVIDER_ID FOR CARRIER.
|
C328
|
EXTRACT_DATE MISSING. THIS IS A REQUIRED FIELD.
|
C328.2
|
EXTRACT_DATE INVALID. MUST BE LATER OR EQUAL THAN ADM_DATE.
|
C328.3
|
EXTRACT_DATE INVALID. MUST BE LATER OR EQUAL THAN DIS_DATE.
|
C328.4
|
EXTRACT_DATE INVALID. MUST BE LATER OR EQUAL THAN DATE_ACCIDENT.
|
C328.5
|
EXTRACT_DATE INVALID. MUST BE LATER OR EQUAL THAN REC_DATE.
|
C328.6
|
EXTRACT_DATE INVALID. MUST BE LATER OR EQUAL THAN ENTRY_DATE.
|
C329
|
FILLER INVALID. MUST BE ‘*’ ON ALL RECORDS.
|
C330
|
PRIMARY_CARRIER_ID INVALID. THIS IS A REQUIRED FIELD AND MUST BE A VALID CARRIER ID AS ASSIGNED BY ASES.
|
C331
|
CLAIM FOUND WITHOUT A CORRESPONDING VALID SERVICE. EVERY CLAIM MUST HAVE AT LEAST ONE SERVICE.
|
C332
|
DIS_STAT MISSING OR INVALID. THIS IS A REQUIRED FIELD ON UB-92 CLAIMS.
|
PROVIDER FILE ERRORS
|
|
C200
|
PROV CARRIER MISSING OR INVALID. THIS IS A REQUIRED FIELD AND MUST BE A VALID CARRIER ID AS ASSIGNED BY ASES.
|
C201
|
PROV_ID MISSING. THIS IS A REQUIRED FIELD.
|
C202
|
PROV_LNAME MISSING. THIS IS A REQUIRED FIELD ON ALL RECORDS.
|
C203
|
PROV_ADDR1 MISSING. THIS IS A REQUIRED FIELD.
|
C204
|
PROV_CITY MISSING. THIS IS A REQUIRED FIELD.
|
C205
|
PROV_STATE MISSING. THIS IS A REQUIRED FIELD.
|
C206
|
PROV_ZIP MISSING. THIS IS A REQUIRED FIELD.
|
C207
|
PROV_COUNTRY MISSING. THIS IS A REQUIRED FIELD.
|
C208
|
PROV_TEL MISSING OR WRONG LENGTH. THIS IS A REQUIRED FIELD.
|
C209
|
PROV_TYPE INVALID. THIS IS A REQUIRED FIELD AND MUST BE A VALID PROVIDER TYPE CODE.
|
C210
|
PROV_SPEC1 INVALID. THIS IS A REQUIRED FIELD AND MUST BE A VALID SPECIALTY CODE.
|
C213
|
FEDERAL_TAX_ID MISSING OR WRONG LENGTH. THIS IS A REQUIRED 9 DIGIT FIELD.
|
C214
|
EXTRACT_DATE MISSING. THIS IS A REQUIRED FIELD.
|
C215
|
FILLER INVALID. MUST BE ‘*’ ON ALL RECORDS.
|
IPA FILE ERRORS
|
|
C100
|
CARRIER_ID MISSING OR INVALID. THIS IS A REQUIRED FIELD AND MUST BE A VALID CARRIER ID AS ASSIGNED BY ASES.
|
C101
|
IPA MISSING. THIS IS A REQUIRED FIELD.
|
C102
|
IPA_DESC MISSING. THIS IS A REQUIRED FIELD.
|
C103
|
IPA_ADDR1 MISSING. THIS IS A REQUIRED FIELD.
|
C104
|
IPA_CITY MISSING. THIS IS A REQUIRED FIELD.
|
C105
|
IPA_STATE MISSING. THIS IS A REQUIRED FIELD.
|
C106
|
IPA_ZIP MISSING. THIS IS A REQUIRED FIELD.
|
C107
|
IPA_COUNTRY MISSING. THIS IS A REQUIRED FIELD.
|
C108
|
IPA_WORK_PHONE MISSING OR WRONG LENGTH. THIS IS A REQUIRED FIELD.
|
C109
|
FEDERAL_TAX_ID MISSING OR WRONG LENGTH. THIS IS A REQUIRED 9 DIGIT FIELD.
|
C110
|
EXTRACT DATE MISSING. THIS IS A REQUIRED FIELD.
|
C111
|
FILLER INVALID. MUST BE ‘*’ ON ALL RECORDS.
|
CAPITATION FILE ERRORS
|
|
C500
|
CARRIER_ID MISSING OR INVALID. THIS IS A REQUIRED FIELD AND MUST BE A VALID CARRIER ID AS ASSIGNED BY ASES.
|
C501
|
CAP_ID INVALID. THIS IS A REQUIRED FIELD.
|
C501.2
|
CAP_ID INVALID. CAP_ID CANNOT BE DUPLICATED. THIS IS A REQUIRED FIELD.
|
C502
|
CAP_TYPE INVALID. MUST BE ‘P’ OR ‘S’. THIS IS A REQUIRED FIELD.
|
C503
|
CAP_DATE INVALID. THIS IS A REQUIRED FIELD.
|
C504
|
EXPR_DATE INVALID. THIS IS A REQUIRED FIELD.
|
|
C505
|
PROV INVALID. MUST BE A VALID PROVIDER FOR THIS CARRIER. THIS IS A REQUIRED FIELD.
|
|
C506
|
IPA MISSING. THIS IS A REQUIRED FIELD IF CAP_TYPE = ‘P’ AND CARRIER_ID CORRESPONDS TO PLAN TYPE ‘01’
|
|
C506.2
|
IPA INVALID. THIS MUST BE A VALID IPA CODE.
|
|
C507
|
REGION_CODE INVALID. MUST BE ONE = ‘A’, ‘B’, ‘E’, ‘F’, ‘G’, ‘Z’, ‘J’ OR ‘S’. THIS IS A REQUIRED FIELD.
|
|
C508
|
MUNICIPALITY CODE INVALID. MUST CORRESPOND TO A VALID ASES MUNICIPALITY CODE AND BE WITHIN THE REGION IDENTIFIED BY REGION_CODE. THIS IS A REQUIRED FIELD.
|
|
C509
|
MEMBER_SSN INVALID. IT MUST BE 9 DIGITS. THIS IS A REQUIRED FIELD.
|
|
C510
|
FAMILY_ID INVALID. THIS HAS TO BE ALPHANUMERIC FULL 11 CHARACTERS. THIS IS A REQUIRED FIELD.
|
|
C511
|
MEMBER_SUFFIX INVALID. IT MUST BE 2 DIGITS. THIS IS A REQUIRED FIELD.
|
|
C512
|
CAP_AMT INVALID. IT MUST BE NUMERIC. THIS IS A REQUIRED FIELD.
|
|
C513
|
EXTRACT_DATE MISSING. THIS IS A REQUIRED FIELD.
|
|
C513.2
|
EXTRACT_DATE INVALID. MUST BE EQUAL TO OR LATER THAN CAP_DATE.
|
|
C513.3
|
EXTRACT_DATE INVALID. MUST BE EQUAL TO OR LATER THAN EXPR_DATE
|
|
C514
|
FILLER INVALID. MUST BE ‘*’ ON ALL RECORDS.
|
|
C515
|
MPI INVALID OR MISSING. THIS IS A REQUIRED FIELD.
|
|
C516
|
INCONSISTENCY BETWEEN TWO OR MORE RECORDS. IF CARRIER ID, CAP TYPE, EXPR DATE, PROV, FAMILY ID & MEMBER SUFFIX MATCH BETWEEN MULTIPLE RECORDS, THERE IS AN INCONSISTENCY IF IPA OR REGION CODE OR MEMBER SSN OR MPI DO NOT MATCH.
|
WARNING DESCRIPTION
|
|
SERVICES FILE WARNINGS
|
|
W400
|
PROC_CODE MUST BE A VALID HCPCS/CPT CODE. (CMS1500 / UB92 CLAIMS).
|
W400.2
|
PROC_CODE FOR DENTAL CLAIMS MUST BE A VALID DENTAL HCPCS/CDT CODE. (DENTAL CLAIMS)
|
W400.3
|
PROC CODE FOR PHARMACY CLAIMS MUST BE BLANK. (PHARMACY CLAIMS)
|
W401
|
CPT MOD INVALID.
|
W4 02
|
REV_CODE MUST BE A VALID REVENUE CODE. (UB92 CLAIMS)
|
W4 03
|
RX_NDC MUST BE A VALID NDC CODE (PHARMACY CLAIMS)
|
CLAIMS FILE WARNINGS
|
|
W300
|
ICD DIAG 01 MUST BE A VALID ICD OR DSM IV DIAGNOSIS CODE. (MUST CARRY HIGHEST DEGREE OF DETAIL 4TH OR 5TH DIGIT). (NOT PHARMACY OR DENTAL).
|
W301
|
ICD DIAG 02 MUST BE A VALID ICD OR DSM IV DIAGNOSIS CODE. (MUST CARRY HIGHEST DEGREE OF DETAIL 4TH OR 5TH DIGIT). (NOT PHARMACY OR DENTAL).
|
W302
|
ICD DIAG 03 MUST BE A VALID ICD OR DSM IV DIAGNOSIS CODE. (MUST CARRY HIGHEST DEGREE OF DETAIL 4TH OR 5TH DIGIT). (NOT PHARMACY OR DENTAL).
|
W303
|
ICD DIAG 04 MUST BE A VALID ICD OR DSM IV DIAGNOSIS CODE. (MUST CARRY HIGHEST DEGREE OF DETAIL 4TH OR 5TH DIGIT). (NOT PHARMACY OR DENTAL).
|
W304
|
ICD DIAG 05 MUST BE A VALID ICD OR DSM IV DIAGNOSIS CODE. (MUST CARRY HIGHEST DEGREE OF DETAIL 4TH OR 5TH DIGIT). (NOT PHARMACY OR DENTAL).
|
W305
|
ICD DIAG 06 MUST BE A VALID ICD OR DSM IV DIAGNOSIS CODE. (MUST CARRY HIGHEST DEGREE OF DETAIL 4TH OR 5TH DIGIT). (NOT PHARMACY OR DENTAL).
|
W327
|
DIS STAT MISSING OR INVALID. THIS IS A REQUIRED FIELD FOR UB-92 CLAIMS.
|
PROVIDERS FILE WARNINGS
|
|
W2 0 0
|
PROV FNAME MISSING. THIS IS AN EXPECTED FIELD FOR INDIVIDUAL PROVIDERS.
|
Alphabetical by Municipality
|
Ordered By Code
|
|||||
REGION
|
CODE
|
CODE
|
MUNICIPALITY
|
REGION
|
||
Adjuntas
|
S
|
0004
|
0004
|
Adjuntas
|
S
|
|
Aguada
|
Z
|
0008
|
0008
|
Aguada
|
Z
|
|
Aguadilla
|
Z
|
0012
|
0012
|
Aguadilla
|
Z
|
|
Aguas Buenas
|
E
|
0016
|
0016
|
Aguas Buenas
|
E
|
|
Aibonito
|
G
|
0020
|
0020
|
Aibonito
|
G
|
|
Anasco
|
Z
|
0024
|
0024
|
Anasco
|
Z
|
|
Arecibo
|
A
|
0028
|
0028
|
Arecibo
|
A
|
|
Arroyo
|
G
|
0032
|
0032
|
Arroyo
|
G
|
|
Barceloneta
|
A
|
0036
|
0036
|
Barceloneta
|
A
|
|
Barranquitas
|
G
|
0040
|
0040
|
Barranquitas
|
G
|
|
Bayamon
|
B
|
0044
|
0044
|
Bayamon
|
B
|
|
Cabo Rojo
|
Z
|
0048
|
0048
|
Cabo Rojo
|
Z
|
|
Caguas
|
E
|
0052
|
0052
|
Caguas
|
E
|
|
Camuy
|
A
|
0056
|
0056
|
Camuy
|
A
|
|
Canovanas
|
F
|
0060
|
0060
|
Canovanas
|
F
|
|
Carolina
|
F
|
0064
|
0064
|
Carolina
|
F
|
|
Catano
|
B
|
0068
|
0068
|
Catano
|
B
|
|
Cayey
|
E
|
0072
|
0072
|
Cayey
|
E
|
|
Ceiba
|
F
|
0076
|
0076
|
Ceiba
|
F
|
|
Ciales
|
A
|
0080
|
0080
|
Ciales
|
A
|
|
Cidra
|
E
|
0084
|
0084
|
Cidra
|
E
|
|
Coamo
|
G
|
0088
|
0088
|
Coamo
|
G
|
|
Comerio
|
B
|
0092
|
0092
|
Comerio
|
B
|
|
Corozal
|
B
|
0096
|
0096
|
Corozal
|
B
|
|
Culebra
|
F
|
0100
|
0100
|
Culebra
|
F
|
|
Dorado
|
B
|
0104
|
0104
|
Dorado
|
B
|
|
Fajardo
|
F
|
0108
|
0108
|
Fajardo
|
F
|
|
Florida
|
A
|
0112
|
0112
|
Florida
|
A
|
|
Guanica
|
S
|
0116
|
0116
|
Guanica
|
S
|
|
Guayama
|
G
|
0120
|
0120
|
Guayama
|
G
|
|
Guayanilla
|
S
|
0124
|
0124
|
Guayanilla
|
S
|
|
Guaynabo
|
B
|
0128
|
0128
|
Guaynabo
|
B
|
|
Gurabo
|
E
|
0132
|
0132
|
Gurabo
|
E
|
|
Hatillo
|
A
|
0136
|
0136
|
Hatillo
|
A
|
|
Hormigueros
|
Z
|
0140
|
0140
|
Hormigueros
|
Z
|
|
Humacao
|
E
|
0144
|
0144
|
Humacao
|
E
|
|
Isabela
|
Z
|
0148
|
0148
|
Isabela
|
Z
|
|
Jayuya
|
S
|
0152
|
0152
|
Jayuya
|
S
|
|
Juana Diaz
|
G
|
0156
|
0156
|
Juana Diaz
|
G
|
|
Juncos
|
E
|
0160
|
0160
|
Juncos
|
E
|
|
Lajas
|
Z
|
0164
|
0164
|
Lajas
|
Z
|
|
Lares
|
A
|
0168
|
0168
|
Lares
|
A
|
|
Las Marias
|
Z
|
0172
|
0172
|
Las Marias
|
Z
|
|
Las Piedras
|
E
|
0176
|
0176
|
Las Piedras
|
E
|
|
Loiza
|
F
|
0180
|
0180
|
Loiza
|
F
|
|
Luquillo
|
F
|
0184
|
0184
|
Luquillo
|
F
|
Alphabetical by Municipality
|
Ordered By Code
|
|||||
MUNICIPALITY
|
REGION
|
CODE
|
CODE
|
MUNICIPALITY
|
REGION
|
|
Manati
|
A
|
0188
|
0188
|
Manati
|
A
|
|
Maricao
|
Z
|
0192
|
0192
|
Maricao
|
Z
|
|
Maunabo
|
G
|
0196
|
0196
|
Maunabo
|
G
|
|
Mayaguez
|
Z
|
0200
|
0200
|
Mayaguez
|
Z
|
|
Moca
|
Z
|
0204
|
0204
|
Moca
|
Z
|
|
Morovis
|
A
|
0208
|
0208
|
Morovis
|
A
|
|
Naguabo
|
E
|
0212
|
0212
|
Naguabo
|
E
|
|
Naranjito
|
B
|
0216
|
0216
|
Naranjito
|
B
|
|
Orocovis
|
G
|
0220
|
0220
|
Orocovis
|
G
|
|
Patillas
|
G
|
0224
|
0224
|
Patillas
|
G
|
|
Penuelas
|
S
|
0228
|
0228
|
Penuelas
|
S
|
|
Ponce
|
S
|
0232
|
0232
|
Ponce
|
S
|
|
Puerta de Tierra
|
J
|
0264
|
0236
|
Quebradillas
|
A
|
|
Puerto Nuevo
|
J
|
0270
|
0240
|
Rincon
|
Z
|
|
Quebradillas
|
A
|
0236
|
0244
|
Rio Grande
|
F
|
|
Rincon
|
Z
|
0240
|
0248
|
Sabana Grande
|
Z
|
|
Rio Grande
|
F
|
0244
|
0252
|
Salinas
|
G
|
|
Rio Piedras
|
J
|
0272
|
0256
|
San German
|
Z
|
|
Sabana Grande
|
Z
|
0248
|
0264
|
Puerta de Tierra
|
||
Salinas
|
G
|
0252
|
0266
|
San Juan
|
||
San German
|
Z
|
0256
|
0270
|
Puerto Nuevo
|
||
San Jose
|
J
|
0274
|
0272
|
Rio Piedras
|
||
San Juan
|
J
|
0266
|
0274
|
San Jose
|
||
San Lorenzo
|
E
|
0276
|
0276
|
San Lorenzo
|
E
|
|
San Sebastian
|
Z
|
0280
|
0280
|
San Sebastian
|
Z
|
|
Santa Isabel
|
G
|
0284
|
0284
|
Santa Isabel
|
G
|
|
Toa Alta
|
B
|
0288
|
0288
|
Toa Alta
|
B
|
|
Toa Baja
|
B
|
0292
|
0292
|
Toa Baja
|
B
|
|
Trujillo Alto
|
F
|
0296
|
0296
|
Trujillo Alto
|
F
|
|
Utuado
|
A
|
0300
|
0300
|
Utuado
|
A
|
|
Vega Alta
|
B
|
0304
|
0304
|
Vega Alta
|
B
|
|
Vega Baja
|
A
|
0308
|
0308
|
Vega Baja
|
A
|
|
Vieques
|
F
|
0312
|
0312
|
Vieques
|
F
|
|
Villalba
|
G
|
0316
|
0316
|
Villalba
|
G
|
|
Yabucoa
|
E
|
0320
|
0320
|
Yabucoa
|
E
|
|
Yauco
|
S
|
0324
|
0324
|
Yauco
|
S
|
|
Outside Puerto Rico
|
--
|
0666
|
*
|
0666
|
Outside Puerto Rico
|
--
|
CODE
|
Carrier
|
Type
|
01
|
Triple S
|
MCO
|
03
|
(discontinued)
|
MCO
|
02
|
Humana
|
MCO
|
17
|
MCS
|
MCO
|
25
|
(discontinued)
|
MCO
|
27
|
MCS Life
|
Medicare Platino
|
28
|
Red Medica
|
Medicare Platino
|
29
|
Medicare y Mucho Mas
|
Medicare Platino
|
31
|
Triple S
|
Medicare Platino
|
33
|
Preferred Medicare Choice
|
Medicare Platino
|
34
|
MCS Advantage
|
Medicare Platino
|
35
|
COSVIMed
|
Medicare Platino
|
37
|
Salud Dorada con Medicare
|
Medicare Platino
|
39
|
MAPFRE
|
Medicare Platino
|
41
|
Health Medicare Ultra
|
Medicare Platino
|
42
|
Humana
|
Medicare Platino
|
44
|
Auxilio Platino
|
Medicare Platino
|
47
|
American Health
|
Medicare Platino
|
49
|
FirstPlus
|
Medicare Platino
|
51
|
Triple S
|
TPA - Direct Contract
|
52
|
Humana
|
TPA - Direct Contract
|
53
|
MCS
|
TPA - Direct Contract
|
CODE
|
Carrier
|
Type
|
55
|
COSVI
|
TPA - Direct Contract
|
60
|
Caremark
|
PBM
|
64
|
MC-21
|
PBM
|
70
|
ASSMCA
|
Mental Health Pilot
|
71
|
Plan de Salud Hospital Menonita
|
Government Employee
|
72
|
MMM Healthcare,INC
|
Government Employee
|
73
|
National Life Insurance Company
|
Government Employee
|
74
|
Ryder Health Plan, Inc.
|
Government Employee
|
75
|
Triple-S Salud Inc.
|
Government Employee
|
76
|
(discontinued)
|
MBHO
|
77
|
Humana Health Plan of Puerto Rico, Inc.
|
Government Employee
|
78
|
Humana Insurance of Puerto Rico,Inc.
|
Government Employee
|
79
|
MCS Advantage,Inc.
|
Government Employee
|
80
|
MCS Life Insurance Company
|
Government Employee
|
81
|
Asociacion de Maestros de Puerto Rico
|
Government Employee
|
82
|
First Medical Health Plan, Inc.
|
Government Employee
|
83
|
APS
|
MBHO
|
95
|
FHC
|
MBHO
|
CODE
|
Specialty
|
Codes included in this table are designed for completeness and in no way imply coverage of services under the Government Health Insurance Plan
|
|
01
|
General Practice
|
02
|
General Surgery
|
03
|
Allergy/Immunology
|
04
|
Otolaryngology
|
05
|
Anesthesiology
|
06
|
Cardiology
|
07
|
Dermatology
|
08
|
Family Practice
|
09
|
Interventional Pain Management
|
10
|
Gastroenterology
|
11
|
Internal Medicine
|
12
|
Osteopathic Manipulative Therapy
|
13
|
Neurology
|
14
|
Neurosurgery
|
16
|
Obstetrics / Gynecology
|
18
|
Ophthalmology
|
19
|
Oral Surgery
|
20
|
Orthopedic Surgery
|
22
|
Pathology
|
24
|
Plastic and Reconstructive Surgery
|
25
|
Physical Medicine / Rehabilitation
|
26
|
Psychiatry
|
28
|
Colorectal Surgery (Formerly Proctology)
|
29
|
Pulmonary Diseases
|
30
|
Diagnostic Radiology
|
32
|
Anesthesiologist Assistant
|
33
|
Thoracic Surgery
|
34
|
Urology
|
35
|
Chiropractic
|
36
|
Nuclear Medicine
|
37
|
Pediatric Medicine
|
38
|
Geriatric Medicine
|
39
|
Nephrology
|
40
|
Hand Surgery
|
41
|
Optometry
|
42
|
Certified Nurse Midwife
|
43
|
Certified Registered Nurse Assistant (CRNA)
|
44
|
Infectious Disease
|
45
|
Mammography Screening Center
|
46
|
Endocrinology
|
47
|
Independent Diagnostics Testing Facility
|
48
|
Podiatry
|
49
|
Ambulatory Surgical Center
|
50
|
Nurse Practitioner
|
CODE
|
Specialty
|
51
|
Medical Supply Company with Orthotist
|
52
|
Medical Supply Company with Prosthetist
|
53
|
Medical Supply Company with Orthotist-Prosthetist
|
54
|
Other Medical Supply Company
|
55
|
Individual Certified Orthotist
|
56
|
Individual Certified Prosthetist
|
57
|
Individual Certified Orthotist-Prosthetist
|
58
|
Medical Supply Company with pharmacist
|
59
|
Ambulance Service Provider
|
60
|
Public Health and Welfare Agency
|
61
|
Voluntary Health or Charitable Agency
|
62
|
Psychologist
|
63
|
Portable X-ray Supplier
|
64
|
Audiologist
|
65
|
Physical Therapist
|
66
|
Rheumatology
|
67
|
Occupational Therapy
|
68
|
Clinical Psychologist
|
69
|
Clinical Laboratory
|
70
|
Multi-Specialty Clinic or Group Practice
|
71
|
Registered Dietician / Nutritional Professional
|
72
|
Pain Management
|
73
|
Mass Immunization Roster Billers
|
74
|
Radiation Therapy Center
|
75
|
Slide Preparation Facilities
|
76
|
Peripheral Vascular Disease
|
77
|
Vascular Surgery
|
78
|
Cardiac Surgery
|
79
|
Addiction Medicine
|
80
|
Licensed Clinical Social Worker
|
81
|
Critical Care (Intensivists)
|
82
|
Hematology
|
83
|
Hematology / Oncology
|
84
|
Preventive Medicine
|
85
|
Maxillofacial Surgery
|
86
|
Neuropsychiatry
|
87
|
All Other Suppliers
|
88
|
Unknown Supplier / Provider Specialty
|
89
|
Certified Clinical Nurse Specialist
|
90
|
Medical Oncology
|
91
|
Surgical Oncology
|
92
|
Radiation Oncology
|
93
|
Emergency Medicine
|
94
|
Intervention Radiology
|
96
|
Optician
|
97
|
Physician Assistant
|
CODE
|
Specialty
|
98
|
Gynecological Oncology
|
99
|
Unknown Physician Specialty
|
A1
|
Skilled Nursing Facility
|
A2
|
Intermediate Care Nursing Facility
|
A3
|
Other Nursing Facility
|
A4
|
Home Health Agency
|
A5
|
Pharmacy
|
A6
|
Medical Supply Company with Respiratory Therapist
|
A7
|
Department Store
|
A8
|
Grocery Store
|
DD
|
Dentist
|
EN
|
Endodontist
|
HE
|
Health Educator
|
HN
|
Home Health Nurse
|
PE
|
Periodontist
|
RT
|
Respiratory Therapist
|
ST
|
Speech Therapist
|
BB
|
Blood Bank
|
CV
|
Cardiac Catheterization Facility
|
DF
|
Dialysis Facility
|
EC
|
Emergency Care Facility
|
HV
|
HIV Ambulatory Antibiotic Facility
|
HO
|
Hospice
|
IC
|
Intensive Care Unit
|
IT
|
Infusion Therapy
|
LI
|
Lithotripsy
|
NI
|
Neonatal ICU
|
OP
|
Optical
|
PC
|
Clinic - Primary Level
|
PH
|
Private Hospital
|
PP
|
Private Psychiatric Hospital
|
PS
|
Psychiatric Partial Hospital
|
SH
|
State Hospital
|
SP
|
State Psychiatric Hospital
|
XR
|
X-ray Facility
|
Z4
|
Cardiovascular Surgery Program
|
O1
|
Occupational Medicine
|
P1
|
Perinatology
|
N1
|
Neonatolgy
|
G1
|
Geneticist
|
P2
|
Pediatric Surgery
|
Name
|
Description
|
|
Codes included in this table are designed for completeness and in no way imply coverage of services under the Government Health Insurance Plan
|
||
01
|
Pharmacy
|
A facility or location where drugs and other medically related items and services are sold, dispensed, or otherwise provided directly to patients.
|
02
|
Unassigned
|
N/A
|
03
|
School
|
A facility whose primary purpose is education.
|
04
|
Homeless Shelter
|
A facility or location whose primary purpose is to provide temporary housing to homeless individuals.
|
05
|
Indian Health Service Free-standing Facility
|
A facility or location, owned and operated by the Indian Health Service, which provides diagnostic, therapeutic (surgical and non-surgical), and rehabilitation services to American Indians and Alaska Natives who do not require hospitalization
|
06
|
Indian Health Service Provider-based Facility
|
A facility or location, owned and operated by the Indian Health Service, which provides diagnostic, therapeutic (surgical and non-surgical), and rehabilitation services rendered by, or under the supervision of, physicians to American Indians and Alaska Natives admitted as inpatients or outpatients.
|
07
|
Tribal 638 Free-standing Facility
|
A facility or location owned and operated by a federally recognized American Indian or Alaska Native tribe or tribal organization under a 638 agreement, which provides diagnostic, therapeutic (surgical and nonsurgical), and rehabilitation services to tribal members who do not require hospitalization.
|
08
|
Tribal 638 Provider-based Facility
|
A facility or location owned and operated by a federally recognized American Indian or Alaska Native tribe or tribal organization under a 638 agreement, which provides diagnostic, therapeutic (surgical and nonsurgical), and rehabilitation services to tribal members admitted as inpatients or outpatients.
|
09-10
|
Unassigned
|
N/A
|
CODE
|
Name
|
Description
|
11
|
Office
|
Location, other than a hospital, Skilled Nursing Facility (SNF), military treatment facility, community health center, State or local public health clinic, or Intermediate Care Facility (ICF), where the health professional routinely provides health examinations, diagnosis, and treatment of illness or injury on an ambulatory basis.
|
12
|
Home
|
Location, other than a hospital or other facility, where the patient receives care in a private residence.
|
13
|
Assisted Living Facility
|
Congregate residential facility with self-contained living units providing assessment of each resident’s needs and on-site support 24 hours a day, 7 days a week, with the capacity to deliver or arrange for services including some health care and other services.
|
14
|
Group Home
|
A residence, with shared living areas, where clients receive supervision and other services such as social and/or behavioral services, custodial service, and minimal services.
|
15
|
Mobile Unit
|
A facility/unit that moves from place-to-place equipped to provide preventive, screening, diagnostic, and/or treatment services.
|
16-19
|
Unassigned
|
N/A
|
20
|
Urgent Care Facility
|
Location, distinct from a hospital emergency room, an office, or a clinic, whose purpose is to diagnose and treat illness or injury for unscheduled ambulatory patients seeking immediate medical attention.
|
21
|
Inpatient Hospital
|
A facility, other than psychiatric, which primarily provides diagnostic, therapeutic (both surgical and nonsurgical), and rehabilitation services by, or under, the supervision of physicians to patients admitted for a variety of medical conditions.
|
22
|
Outpatient Hospital
|
A portion of a hospital, which provides diagnostic, therapeutic (both surgical and nonsurgical), and rehabilitation services to sick or injured persons who do not require hospitalization or institutionalization.
|
23
|
Emergency Room - Hospital
|
A portion of a hospital where emergency diagnosis and treatment of illness or injury is provided.
|
CODE
|
Nam
e
|
Description
|
24
|
Ambulatory Surgical Center
|
A freestanding facility, other than a physician’s office, where surgical and diagnostic services are provided on an ambulatory basis.
|
25
|
Birthing Center
|
A facility, other than a hospital’s maternity facilities or a physician’s office, which provides a setting for labor, delivery, and immediate post-partum care as well as immediate care of newborn infants.
|
26
|
Military Treatment Facility
|
A medical facility operated by one or more of the Uniformed Services. Military Treatment Facility (MTF) also refers to certain former U.S. Public Health Service (USPHS) facilities now designated as Uniformed Service Treatment Facilities (USTF).
|
27-30
|
Unassigned
|
N/A
|
31
|
Skilled Nursing Facility
|
A facility, which primarily provides inpatient skilled nursing care and related services to patients who require medical, nursing, or rehabilitative services but does not provide the level of care or treatment available in a hospital.
|
32
|
Nursing Facility
|
A facility which primarily provides to residents skilled nursing care and related services for the rehabilitation of injured, disabled, or sick persons, or, on a regular basis, health-related care services above the level of custodial care to other than mentally retarded individuals.
|
33
|
Custodial Care Facility
|
A facility which provides room, board and other personal assistance services, generally on a long-term basis, and which does not include a medical component.
|
34
|
Hospice
|
A facility, other than a patient’s home, in which palliative and supportive care for terminally ill patients and their families are provided.
|
35-40
|
Unassigned
|
N/A
|
41
|
Ambulance - Land
|
A land vehicle specifically designed, equipped and staffed for lifesaving and transporting the sick or injured.
|
42
|
Ambulance - Air or Water
|
An air or water vehicle specifically designed, equipped and staffed for lifesaving and transporting the sick or injured.
|
43-48
|
Unassigned
|
N/A
|
CODE
|
Name
|
Description
|
49
|
Independent Clinic
|
A location, not part of a hospital and not described by any other Place of Service code, that is organized and operated to provide preventive, diagnostic, therapeutic, rehabilitative, or palliative services to outpatients only.
|
50
|
Federally Qualified Health Center
|
A facility located in a medically underserved area that provides Medicare beneficiaries preventive primary medical care under the general direction of a physician.
|
51
|
Inpatient Psychiatric Facility
|
A facility that provides inpatient psychiatric services for the diagnosis and treatment of mental illness on a 24-hour basis, by or under the supervision of a physician.
|
52
|
Psychiatric Facility Partial Hospitalization
|
A facility for the diagnosis and treatment of mental illness that provides a planned therapeutic program for patients who do not require full time hospitalization, but who need broader programs than are possible from outpatient visits to a hospital-based or hospital-affiliated facility.
|
53
|
Community Mental Health Center
|
A facility that provides the following services:
• Outpatient services, including specialized outpatient services for children, the elderly, individuals who are chronically ill, and residents of the CMHC’s mental health services area who have been discharged from inpatient treatment at a mental health facility.
• 24 hour a day emergency cares services.
• Day treatment, other partial hospitalization services, or psychosocial rehabilitation services.
• Screening for patients being considered for admission to State mental health facilities to determine the appropriateness of such admission.
• Consultation and education services.
|
54
|
Intermediate Care Facility/Mentally Retarded
|
A facility which primarily provides health-related care and services above the level of custodial care to mentally retarded individuals but does not provide the level of care or treatment available in a hospital or SNF.
|
CODE
|
Name
|
Description
|
55
|
Residential Substance Abuse Treatment Facility
|
A facility, which provides treatment for substance (alcohol and drug) abuse to live-in residents who, does not require acute medical care. Services include individual and group therapy and counseling, family counseling, laboratory tests, drugs and supplies, psychological testing, and room and board.
|
56
|
Psychiatric Residential Treatment Center
|
A facility or distinct part of a facility for psychiatric care, which provides a total 24-hour therapeutically, planned and professionally staffed group living and learning environment.
|
57
|
Non-residential Substance Abuse Treatment Facility
|
A location which provides treatment for substance (alcohol and drug) abuse on an ambulatory basis. Services include individual and group therapy and counseling, family counseling, laboratory tests, drugs and supplies, and psychological testing.
|
58-59
|
Unassigned
|
N/A
|
60
|
Mass Immunization Center
|
A location where providers administer pneumococcal pneumonia and influenza virus vaccinations and submit these services as electronic media claims, paper claims, or using the roster billing method. This generally takes place in a mass immunization setting, such as, a public health center, pharmacy, or mall but may include a physician office setting.
|
61
|
Comprehensive Inpatient Rehabilitation Facility
|
A facility that provides comprehensive rehabilitation services under the supervision of a physician to inpatients with physical disabilities. Services include physical therapy, occupational therapy, speech pathology, social or psychological services, and orthotics and prosthetics services.
|
62
|
Comprehensive Outpatient Rehabilitation Facility
|
A facility that provides comprehensive rehabilitation services under the supervision of a physician to outpatients with physical disabilities. Services include physical therapy, occupational therapy, and speech pathology services.
|
63-64
|
Unassigned
|
N/A
|
65
|
End-Stage Renal Disease Treatment Facility
|
A facility other than a hospital, which provides dialysis treatment, maintenance, and/or training to patients or caregivers on an ambulatory or home-care basis.
|
CODE
|
Name
|
Description
|
66-70
|
Unassigned
|
N/A
|
71
|
State or Local Public Health Clinic
|
A facility maintained by either State or local health departments that provide ambulatory primary medical care under the general direction of a physician.
|
72
|
Rural Health Clinic
|
A certified facility, which is located in a rural medically, underserved area that provides ambulatory primary medical care under the general direction of a physician.
|
73-80
|
Unassigned
|
N/A
|
81
|
Independent Laboratory
|
A laboratory certified to perform diagnostic and/or clinical tests independent of an institution or a physician’s office.
|
82-98
|
Unassigned
|
N/A
|
99
|
Other Place of Service
|
Other service facilities not specified above.
|
CODE
|
Description
|
Codes included in this table are designed for completeness and in no way imply coverage of services under the Government Health Insurance Plan
|
|
AM
|
Ambulance
|
AS
|
Ambulatory Surgical Center
|
BB
|
Blood Bank
|
CL
|
Clinical Facility
|
DE
|
Dentist
|
DM
|
Durable Medical Equipment (DME)
|
EM
|
Emergency Facility
|
HH
|
Home Health Agency
|
HO
|
Hospital
|
HS
|
Hospice
|
LA
|
Laboratory
|
MD
|
Medical Doctor (Physician)
|
RX | Pharmacy |
SN | Skilled Nursing Facility (SNF) |
UF | Urgent Care facility |
XR | Radiology Facility |
ZZ | Other |
|
●
|
Claims incurred November 2011 through December 2012, paid through February 2013
|
|
●
|
Data concerning capitations, administrative costs, and other program costs for the period November 2011 through December 2012.
|
●
|
|
●
|
Detailed claim-level covering claims Incurred during the period November 2011 through December 2012. This information was used to prepare claims lag reports (monthly paid claims by month of service) and to generate actuarial cost models by type of service (Inpatient, outpatient, etc.).
|
●
|
Monthly enrollment for the period November 2011 through December 2012.
|
●
|
Information from the carrier regarding net capitated payment rates.
|
●
|
Financial Reports as reported by the carrier.
|
●
|
Incurred claims as reported by the carrier.
|
Region | Per Member Per Month Administrative Fee | |
Metro North | $5.82 | |
North | $5.51 | |
Northeast | $6.17 | |
San Juan | $8.21 | |
Virtual | $0.00 | |
West | $5.08 |
Midpoint | ||||||||||||
Base Period = January 1, 2012 – December 31, 2012
|
7/1/2012 | |||||||||||
Base Period FFS. non-Rx = January 1, 2012- December 31, 2012
|
7/1/2012 | 18.0 | ||||||||||
Projection Period = July 1, 2013 – June 30, 2014
|
1/1/2014 | 18.0 | ||||||||||
North
|
Metro
|
Northeast
|
San Juan
|
West
|
Total
|
|||||||
(1) Base Period PMG non-Rx Paid PMPM
|
$35.40
|
$39.33
|
$32.50
|
$42.31
|
$32.63
|
$31.84
|
||||||
(2) Completion Factor 0.920
|
0.959
|
0.965
|
0.951
|
0.947
|
0.964
|
|||||||
(3) Completed Base Period PMG non-Rx PMPM (1)/(2)
|
$36.92
|
$40.76
|
$34.18
|
$44.70
|
$33.85
|
$34.59
|
||||||
(4) Adjustment for Jan-Feb 2012 Understatement
|
1.027
|
1.027
|
1.027
|
1.000
|
1.031
|
1.016
|
||||||
(5) Base Period PMG non-Rx PMPM (3) x (4)
|
$37.91
|
$41.85
|
$35.10
|
$44.70
|
$34.90
|
$35.14
|
||||||
(6) Annual Utilization Trend
|
0.0%
|
0.0%
|
0.0%
|
0.0%
|
0.0%
|
0.0%
|
||||||
(7) Annual Average Charge Trend
|
0.0%
|
0.0%
|
0.0%
|
0.0%
|
0.0%
|
0.0%
|
||||||
(8) Projected PMG Rx (5) x [(1+ (6))^(18/12)] x [(1+ (7))^(18/12)]
|
$37.91
|
$41.85
|
$35.10
|
$44.70
|
$34.90
|
$35.14
|
||||||
(9) Base Period capitation Paid PMG
|
$9.94
|
$9.94
|
$12.50
|
$9.94
|
$9.94
|
$13.75
|
||||||
(10) Annual Trend
|
0.0%
|
0.0%
|
0.0%
|
0.0%
|
0.0%
|
0.0%
|
||||||
(11) Projected Capitation Paid PMG
|
$9.94
|
$9.94
|
$12.50
|
$9.94
|
$9.94
|
$13.75
|
||||||
(12) Base Period PMG Rx Paid PMPM
|
$9.39
|
$9.06
|
$8.22
|
$9.23
|
$6.08
|
$9.35
|
||||||
(13) Completion Factor
|
1.000
|
1.000
|
1.000
|
1.000
|
1.000
|
1.000
|
||||||
(14) Completed Base Period FFS non-Rx PMPM (12) / (13)
|
$9.39
|
$9.06
|
$8.22
|
$9.23
|
$6.08
|
$9.35
|
||||||
(15) Annual Utilization Trend
|
2.1%
|
2.1%
|
2.1%
|
2.1%
|
2.1%
|
2.1%
|
||||||
(16) Annual Average Charge Trend
|
4.0%
|
4.0%
|
4.0%
|
4.0%
|
4.0%
|
4.0%
|
||||||
(17) Projected FFS non-Rx
|
$10.28
|
$9.91
|
$9.00
|
$10.10
|
$6.65
|
$10.28
|
||||||
(14) x [(1+ (15))^(18/12)] X [(1+(16))^(18/12]
|
||||||||||||
(18) Total PMG Risk (8) + (11) + (17)
|
$58.13
|
$61.70
|
$56.59
|
$64.74
|
$51.49
|
$59.18
|
●
|
Claims Incurred January 2010 through December 2012, paid through December 2012
|
●
|
Data concerning capitations, administrative costs, and other program costs for the period January 2010 through December 2012.
|
●
|
Milliman |
Actuarial Certification -
Administración de Seguros de Salud
|
|
●
|
Detailed claim-level covering claims Incurred during the period January 2010 through
|
|
●
|
December 2012. This Information was used to prepare claims lag reports (monthly paid claims
|
|
●
|
by month of service) and to generate actuarial cost models by type of service (inpatient,
|
|
●
|
outpatient, etc.).
|
|
●
|
Monthly enrollment for the period January 2010 through December 2012.
|
|
●
|
Information from the carrier regarding net capltated payment rates.
|
|
●
|
Financial Reports as reported by the carrier.
|
|
●
|
Incurred claims as reported by the carrier.
|
Region | Per Member Per Month Administrative Fee | |
East | $5.21 | |
Southeast | $5.50 | |
Southwest | $5.44 |
Midpoint | ||||||||
Base Period = January 1, 2012 – December 31, 2012
|
7/1/2012 | |||||||
Base Period FFS. non-Rx = January 1, 2012- December 31, 2012
|
7/1/2012 | 18.0 | ||||||
Projection Period = October 1, 2013 – June 30, 2014
|
2/15/2014 | 19.5 | ||||||
East
|
Southeast
|
Southwest
|
Total
|
|||||
(1) Base Period PMG non-Rx Paid PMPM
|
$29.89
|
$25.61
|
$24.20
|
$25.34
|
||||
(2) Completion Factor
|
0.840
|
0.841
|
0.846
|
0.824
|
||||
(3) Completed Base Period PMG non-Rx PMPM (1)/(2)
|
$30.82
|
$30.47
|
$28.59
|
$30.10
|
||||
(4) Annual Utilization Trend
|
0.0%
|
0.0%
|
0.0%
|
0.0%
|
||||
(5) Annual Average Charge Trend
|
0.0%
|
0.0%
|
0.0%
|
0.0%
|
||||
(6) Projected PMG Rx (3) x [(1+ (4))^(19.5/12)] x [(1+ (5))^(19.5/12)]
|
$30.82
|
$30.47
|
$28.59
|
$30.10
|
||||
(7) Base Period capitation Paid PMG
|
$27.81
|
$15.92
|
$11.27
|
$19.51
|
||||
(8) Annual Trend
|
0.0%
|
0.0%
|
0.0%
|
0.0%
|
||||
(9) Projected Capitation Paid PMG
|
$27.81
|
$15.92
|
$11.27
|
$19.51
|
||||
(10) Base Period PMG Rx Paid PMPM
|
$12.29
|
$10.34
|
$10.75
|
$11.25
|
||||
(11) Completion Factor
|
0.988
|
0.989
|
0.987
|
1.000
|
||||
(12) Completed Base Period FFS non-Rx PMPM (10) / (11)
|
$12.44
|
$10.46
|
$10.89
|
$11.39
|
||||
(13) Annual Utilization Trend
|
2.1%
|
2.1%
|
2.1%
|
2.1%
|
||||
(14) Annual Average Charge Trend
|
4.0%
|
4.0%
|
4.0%
|
4.0%
|
||||
(15) Projected FFS non-Rx
|
$13.71
|
$11.53
|
$12.00
|
$12.55
|
||||
(12) x [(1+ (13))^(19.5/12)] X [(1+(14))^(19.5/12]
|
||||||||
(16) Total PMG Risk (6) + (9) + (15)
|
$72.35
|
$57.91
|
$51.87
|
$62.17
|
Region
|
Per Member Per Month
Administrative Fee |
Estimated Membership
|
|||
Metro North
|
$
|
5.82
|
212,042
|
||
Northeast
|
$
|
6.17
|
136,961
|
||
North
|
$
|
5.51
|
201,062
|
||
West
|
$
|
5.08
|
226,086
|
||
San Juan
|
$
|
8.21
|
99,733
|
||
Virtual
|
$
|
Included Above
|
4,967
|
||
Composite
|
$
|
5.85
|
880,851
|
Region
|
Per Member Per Month
Administrative Fee |
Estimated Membership
|
|
East
|
$
|
5.21
|
212,940
|
Southeast
|
$
|
5.50
|
164,988
|
Southwest
|
$
|
5.44
|
162,984
|
Composite
|
$
|
5.37
|
540,912
|
Contract
Section |
Deliverable |
Contractor
delivery date |
Approval
Yes/No |
Status | |||||
6.4.5
|
Enrollee Handbook
(Universal Guide)
|
November 1, 2013
|
|||||||
6.6.6
|
Provider Directory
|
December 1, 2013
|
|||||||
6.7.5
|
Front and back sample of Enrollee ID Card
|
October 20, 2013
|
|||||||
6.8.13
|
Scripts addressing the questions expected to arise most often for both
the Information Service and Medical Advice Services
|
October 20, 2013
|
|||||||
6.8.14;
6.8.14.1-4
|
Tele Mi Salud Policies and Procedures, Quality Criteria and Protocols, Outreach Program, Scripts and Training materials for Tele MI Salud
Call Center Employees
|
October 20, 2013
|
|||||||
6.9.5
|
Website screenshots
|
December 1, 2013
|
|||||||
6.10.2
|
Cultural Competency Plan
|
December 1, 2013
|
|||||||
6.12
|
Enrollment Outreach Plan for the Homeless Population
|
December 1, 2013
|
|||||||
6.14.5.1
|
Marketing Plan and copies of all Marketing Materials (written and oral)
|
December 1, 2013
|
|||||||
7.5.3.4.5
|
Wellness Plan
|
December 1, 2013
|
|||||||
7.5.8.3.12
|
Pre-Natal and Maternal Wellness Plan
|
December 1, 2013
|
|||||||
7.7.6.6
|
Summary of the Strategy for the identification of populations with
special health care needs
|
November 15, 2013
|
|||||||
7.7.6;
7.7.6.1-6 |
Protocols for screening and registering Enrollees for Special Coverage
|
November 1, 2011
|
|||||||
7.7.9.1
|
Plan for Coordination with the MBHO to meet the integration requirements for autism
|
October 17, 2013
|
|||||||
7.8.2.6
|
Case Management Policies and Procedures
|
October 17, 2013
|
|||||||
7.8.3.5
|
Disease Management Policies and Procedures
|
December 1, 2011
|
7.9.1.3
|
EPSDT Plan including procedures for for tracking gaps in care and follow for annual dental examinations and visits.
|
October 17, 2013
|
|||||||
8.8
|
Integration Plan incorporating the elements in Article 8, to ensure cooperation between TPA and MBHO
|
October 17, 2013
|
|||||||
9.6.1.6
|
Policies and procedures for Enrollee selection of PCP
|
October 17, 2013
|
|||||||
9.11.3
|
Policies and Procedures for Enrollee selection of PCP
|
October 17, 2013
|
|||||||
9.14.2
|
Protocols for screening Enrollees for participation in Case
Management and Disease Management Programs
|
October 17, 2013
|
|||||||
9.19.4
|
Policies and procedures for determining the adequacy of Providers’ available hours
|
December 1, 2013
|
|||||||
9.21.3
|
Policies and procedures for monitoring (PPN) Provider performance, measuring access to care, and identifying Provider compliance issues
|
December 1, 2013
|
|||||||
9.1.1;
9.22.1
|
Assurances concerning adequacy of Provider Network
|
TBD -Certifications Due Upon Request
|
|||||||
10.1.6.1
|
Model for each type of Provider Contract
|
Within Thirty Days Upon Execution
|
|||||||
10.1.6.1
|
Compact disk with copies of provider contract templates
|
Within Thirty Days Upon Execution
|
|||||||
10.2.1.3
|
Provider Guidelines
|
October 17, 2013
|
|||||||
10.2.2.1
|
Continuing Education Curriculum for Providers
|
December 1, 2013
|
|||||||
10.5.1.5
|
Capitation Methodology
|
October 28, 2013
|
|||||||
10.8.1
|
Electronic file and a list of all participating providers, listed by municipality, indicating the capacity of each Provider, as well as the specialty or subspecialty of physicians
|
File Submission Monthly based on Execution Date
|
|||||||
10.8.5
|
Control sheet of provider files including:
-
General description of the content of each file
-
The total number of record in each file
|
File Submission Monthly based on Execution Date of the Fifth Day After End of the Month
|
|||||||
11.1.2
|
Utilization Management Policies and Procedures
|
October 17, 2013
|
12.2.4;
12.3;
12.5.1
|
QAPI Program
|
December 1, 2013
|
|||||||
13.1.3
|
Fraud and Abuse Policies and Procedures, proposed compliance plan, and Program Integrity Plan
|
December 1, 2013
|
|||||||
14.1.3
|
Grievance System Policies and Procedures
|
October 24, 2013
|
|||||||
14.1.14
|
Grievance System Forms
|
October 24, 2013
|
|||||||
15.3.2
|
Staff Training Plan and a current organizational chart
|
October 17, 2013
|
|||||||
15.5.1-2
|
Implementation Plan
|
October 17, 2013
|
|||||||
10.5.1.8;
16.5.1 |
Provider Payment Schedule
|
October 17, 2013
|
|||||||
22.1.7
|
Payment Procedures and controls
|
December 1, 2013
|
|||||||
22.4.1.9
|
Plan for Routine Audits to prevent duplicate payments for third party billable services
|
December 1, 2013
|
|||||||
28.2
|
Certification that the Contractor does not contract with entities that have been under investigation for, accused of, convicted of, or sentenced to imprisonment, in Puerto Rico, the United States of America, or any other country, for any crime involving corruption, fraud, embezzlement, or unlawful appropriation of public funds, pursuant to Act 458, as amended, and Act 84 of 2002
|
October 17, 2013
|
|||||||
30.1
|
Insurance license issued by PRICO
|
October 17, 2013
|
|||||||
31.1
|
Certifications from government agencies, a list of Contractor’s contracts with government agencies, and other documents relating to Contractor’s compliance with federal and Puerto Rico law.
|
Within 15 days of execution of contract
|
|||||||
38.2
|
Conflict of Interest Disclosure Form
|
October 17, 2013
|
February 21, 1991 | |
NORMATIVE LETTER CA-I-2-1232-91 |
RE: Per Capita Contracting |
Respectfully, | |
(signed) | |
Miguel A. Villafañe Neriz | |
Insurance Commissioner |
Circular Letter | 2010-2011 Fiscal Year | |
No. 10-10-06 | October 6, 2011 |
|
a. That the employee present evidence of disaffiliation from the union.
|
|
b. That the employee belong to Mi Salud as a Medically Indigent Person or ELA Puro, (it being understood that they are going to join the plan through their employer contribution without being certified by the Office of the Medical Assistance Program of their municipality of residence). If interested in joining the union’s health plan, they must withdraw at the corresponding Office of Medical Assistance Program prior to the date of effectiveness of the Plan selected. If the public employee is in Mi Salud as a medically indigent person and loses this benefit outside of the dates established, he/she must complete their affiliation as ELA Puro until the time of coverage ends. The employee may not join any other plan of the ones contracted by ASES nor will he/she have the employer contribution at his/her disposal. Said cancellation shall be effective as of December 31 of the contract year.
|
|
c. In a family or joint couple plan, that the union member is not the principal insured person.
|
|
d. The employee is a member of the Teachers’ Association. If interested in joining the union’s health plan, the employee shall get in touch with the Teachers’ Association before filling out the union’s application so that they will orient him/her regarding the process for his/her cancellation from his/her plan with the Association.
|
|
e. The employee does not wish to join the Health Plan selected. If that is so, he/she cannot utilize his employer contribution for any other Health Plan contracted by ASES.
|
Name
|
Deduction Code
|
FIRST MEDICAL HEALTH PLAN, INC.
|
A27
|
HUMANA INSURANCE
|
A17
|
MCS LIFE INSURANCE
|
A14
|
MEDICARE Y MUCHO MAS
|
A35
|
TRIPLE S, INC.
|
A01
|
Name
|
Deduction Code
|
TRIPLE S, INC
|
D01
|
MCS LIFE INSURANCE
|
D14
|
FIRST MEDICAL HEALTH PLAN, INC.
|
D27
|
1.
|
The insurers shall be responsible for offering orientations and information to their representatives and to the functionaries during the orientation campaigns. In addition, they shall be responsible for notifying the insured persons the changes that occur in the coverage and maintaining evidence of these.
|
2.
|
The handling and payment of the health plans shall be governed by the provisions of Circular Letter No. 1300-07-09 issued by the Department of the Treasury.
|
3.
|
The Office of Human Resources of each agency, shall request an up-to-date Marriage Certificate.
|
4.
|
We authorize the agencies to reproduce Model SC 1330, Request for Cancellation, at their own facilities.
|
5.
|
It’s important that you give a copy of the same to each one of the employees from your agency.
|
6.
|
Soon there will be issued a Circular Letter to inform you the Employee Organizations under Act 95 and Act 158 with which ASES will formalize Health contracts for the year 2011, as well as the keys that will identify the same.
|
CC-10-10-06 | |
October 1, 2010 | Attachment 1 |
●
|
Services ordered and/or rendered by providers who are not participants of mental health services, except in cases of real and proven emergency or via prior authorization from the mental health service company (MBHO).
|
ICD 9
|
|
|
Metabolic Disorders
|
270
|
Disorders of the metabolism of aromatic amino acids
|
270.0
|
Disorders of the transport of amino acids
|
270.0
|
Cystinosis
|
270.0
|
Cystinuria
|
270.0
|
Fanconi
|
270.0
|
Hartnup’s
|
270.0
|
Lowe’s
|
270.1
|
Phenylketonuria (PKU)
|
270.2
|
Disorders of metabolism of tyrosine
|
270.2
|
Alcaptonuria
|
270.2
|
Hyperthyrosinemia
|
270.2
|
Ocronosis
|
270.2
|
Tyrosinosis
|
270.2
|
Tyrosinuria
|
270.2
|
Albinism
|
270.3
|
Maple-Syrup disease
|
270.3
|
Other metabolic disorders of chained amino acids
|
270.3
|
Hyperleukina-isoleukinemia
|
270.3
|
Hypervalinemia
|
270.3
|
Isovaleric acidemia
|
270.3
|
Methylmalonic acidemia
|
270.3
|
Propionic acidemia
|
270.3
|
Metabolic disorders with amino acids with sulfide
|
270.4
|
Homocystinuria
|
270.4
|
Deficiency of sulfite oxidase
|
270.4
|
Homocystine cystathionine
|
270.5
|
Other metabolic disorders of aromatic amino acids
|
270.5
|
Disorder of:
|
270.5
|
Histidine metabolism
|
270.5
|
Tryptophan metabolism
|
270.5
|
Metabolic disorders of chain amino acids and fatty acids
|
270.6
|
Metabolic disorders of the citrulinemia urea cycle
|
270.6
|
Hyperammonemia
|
270.6
|
Argininosuccinic acid
|
270.7
|
Metabolic disorders of lysine and hydroxilisine
|
270.7
|
Glutaric aciduria
|
270.7
|
Hydroxilisinemia
|
270.7
|
Hyperlisinemia
|
270.7
|
Metabolic disorders of glycine
|
270.7
|
Non-ketosic hyperglysinemia
|
270.8
|
Deomitine metabolic disorders
|
270.8
|
Omitinemia type I, II
|
270.8
|
Hyperhydroxyprolinemia
|
270.8
|
Hyperprolynemia types I, II
|
270.8
|
Sarcosinemia
|
270.8
|
Other specific amino acid metabolic disorders
|
270.9
|
Other non-specific metabolic and amino acid transport disorders
|
271
|
Carbohydrate transport and metabolism disorders
|
271.0
|
Glycogenosis
|
271.0
|
Amylopectinosis
|
271.0
|
Deficiency of glucose-6-phosphatase
|
ICD9
|
Index by Diagnosis and Condition
|
271.0
|
Cardiac glycogenosis
|
271.0
|
Disease:
|
271.0
|
Andersen
|
271.0
|
Cori
|
271.0
|
Forbes
|
271.0
|
Hers
|
271.0
|
McArdle
|
271.0
|
Pompe
|
271.0
|
Tauri
|
271.0
|
Von Gierke
|
271.0
|
Deficiency of hepatic phospholirase
|
271.1
|
Metabolic disorder of Galactosemia galactose
|
271.2
|
Metabolic disorder of fructose, Fructosemia
|
271.3
|
Intolerance to lactose
|
271.3
|
Other disorders of intestinal absorption of carbohydrates
|
271.4
|
Other specific metabolic disorders of carbohydrates Pentosuria, renal Glycosuria
|
271.8
|
Metabolic disorders of pyruvate and gluconeogenesis
|
271.8
|
Defects in degradation of glycoprotein
|
271.9
|
Non-specific disorder of the transport and metabolism of carbohydrates
|
272
|
Metabolic disorder of lipids
|
272.0
|
Hypercholesterolemia
|
272
|
Gangliosidosis
|
272.0
|
Hypercholesterolemia
|
272.1
|
Hyperglycerinemia
|
272.4
|
Other non-specific hyperlipidemias
|
272.7
|
Other gangliosidosis
|
272.7
|
Lipidosis
|
272.7
|
Anderson’s
|
272.7
|
Fabry’s
|
272.7
|
Gaucher’s
|
272.7
|
Krabbe
|
272.7
|
Neimman-Pick
|
272.7
|
Faber’s
|
272.7
|
Metachromatic leukodystrophia
|
272.7
|
Mucopolysaccaridosis, type I
|
272.7
|
Hurler’s
|
272.7
|
Hurler-Scheie
|
272.7
|
Scheie
|
272.7
|
Mucopolysaccaridosis, type II
|
272.7
|
Hunter’s
|
272.7
|
Other mucopolysaccaridosis
|
272.7
|
Maroteaux-Lamy
|
272.7
|
Morquio’s
|
272.7
|
Sanfilippo
|
273
|
Metabolic disorders of plasma protein
|
274.9
|
Unspecific gout
|
275
|
Metabolic disorder of minerals
|
275.0
|
Metabolic disorders of iron
|
275.1
|
Metabolic disorders of copper
|
275.1
|
Wilson’s
|
275.2
|
Metabolic disorders of magnesium
|
ICD9
|
Index by Diagnosis and Condition
|
356.8
|
Roussy Levy syndrome
|
348
|
Other conditions of the brain
|
348.0
|
Cerebral cyst
|
348.30
|
Unspecified encephalopathy
|
356.3
|
Resfsum disease
|
356.3
|
Neuropathy associated with hereditary ataxia
|
356.4
|
Idiopathic progressive neuropathy
|
356.6
|
Other hereditary and idiopathic neuropathies
|
356.9
|
Hereditary and idiopathic neuropathy, without another specification
|
357
|
Inflammatory polyneuropathy
|
357.0
|
Guillain-Barre syndrome
|
357.0
|
Acute infectious polyneuritis (post)
|
359
|
Muscular dystrophy and other neuropathies
|
359.0
|
Hereditary congenital muscular dystrophy
|
359.1
|
Progressive hereditary muscular dystrophy
|
359.1
|
* autosomic recessive, infantile type, similar to Duchenne or Becker
|
359.1
|
· benign (Becker)
|
359.1
|
· waist-pelvic
|
359.1
|
· distal
|
359.1
|
· scapuloperoneal
|
359.1
|
· benign scapuloperoneal with precocious contractures [Emery-Dreituss]
|
359.1
|
· fascioscapulohumeral
|
359.1
|
· gravis [Duchenne]
|
359.1
|
· ocular
|
359.1
|
· oculopharyngea
|
359.2
|
Motonic disorders
|
359.2
|
Myotonic disorders [Steiner]
|
359.2
|
Congenital myotonia:
|
359.2
|
· dominant [Thomsen]
|
359.2
|
· recessive [Becker]
|
359.9
|
Myopathies, without specifying
|
Musculo-skeletal disorders
|
|
723.5
|
Torticollis, non-specific
|
732.1
|
Juvenile osteochondritis of the pelvis and hip
|
732.1
|
Plana coxa
|
732.1
|
Legg-Calve-Perthes
|
732.1
|
Scheuermann disease
|
732.4
|
Juvenile osteochondritis of the tibia and peroneus
|
732.4
|
Proximal of the tibia (Blount)
|
732.4
|
Tuberosity of the tibia (Osgood-Schlatter)
|
732.4
|
Vara tibia
|
736.7
|
Other acquired deformities of the limbs
|
736.71
|
Acquired equinovarus deformity
|
736.79
|
Other equine deformities of the foot, acquired
|
737
|
Curvature of the spine
|
737.1
|
Acquired cifosis
|
737.2
|
Acquired lordosis
|
737.3
|
Idiopathic scoliosis
|
754.1
|
Torticollis of the sternocleidomastoid muscle
|
ICD9
|
Index by Diagnosis and Condition
|
755.23
|
Congenital absence of the forearm and the hand
|
755.26
|
Defect due to longitudinal reduction of the radius
|
755. 27
|
Defect due to longitudinal reduction of the cubit
|
755.29
|
Congenital absence of the hand and the finger(s)
|
755.3
|
Defects due to reduction of the lower limb(s)
|
755.3
|
Other defects due to reduction of the lower limb(s)
|
755.31
|
Congenital complete absence of the lower limb(s)
|
755.34
|
Defect due to longitudinal reduction of the femur
|
755.35
|
Defect due to longitudinal reduction of the tibia
|
755.37
|
Defect due to longitudinal reduction of the peroné
|
755.4
|
Other defects due to reduction of the superior limb(s)
|
755.4
|
Complete absence of the non-specified limb(s)
|
755.4
|
Phocomelia, non-specified limb(s)
|
755.5
|
Other congenital malformations of the superior limb(s), including the shoulder girdle
|
755.54
|
Deformity of:
|
755.56
|
Supernumerary bones of the carpus
|
755.57
|
Macrodactyly (fingers of the hand)
|
755.58
|
Lobster claw hand
|
755.59
|
Cleidocranial dysostosis
|
755.59
|
Triphalangic thumb
|
755.6
|
Other congenital malformations of the inferior limb(s), including the pelvis girdle
|
755.64
|
Congenital malformation of the knee
|
756.0
|
Congenital malformations of the bones of the cranium and of the face
|
756.0
|
Craniosynostosis
|
756.0
|
Acrocephalia
|
756.0
|
Imperfect fusion of the cranium
|
756.0
|
Oxycephaly
|
756.0
|
Trigonocephaly
|
756.0
|
Craniofacial dysostosis
|
756.0
|
Crouzon disease
|
756.0
|
Hypertelorism
|
756.0
|
Macrocephaly
|
756.0
|
Maxillofacial dysostosis
|
756.0
|
Oculomaxillar dysostosis
|
756.0
|
Absence of bone(s) of the cranium, congenital
|
756.0
|
Congenital deformity of the forehead
|
756.0
|
Platybasia
|
756.1
|
Congenital malformations of the vertebral column and the bony thorax
|
756.10
|
Anomalies of the vertebral column, without specifying
|
756.11
|
Spondylolysis, L-S
|
756.12
|
Congenital spondylolystesis
|
756.14
|
Hemivertebra, congenital lordosis
|
756.15
|
Cervical fusion syndrome
|
756.16
|
Klippel-Feil syndrome
|
756.17
|
Spina bifida occulta
|
756.2
|
Cervical rib
|
756.3
|
Congenital malformation of the sternum
|
756.4
|
Osteochondrodysplasia with growth defect
|
756.4
|
Acondrogenesis
|
756.4
|
Tanatophoric dwarfism
|
756.4
|
Achondroplasia
|
756.51
|
Osteopetrosis
|
315.4
|
Delay in motor development and coordination
|
|
ICD9
|
Index by Diagnosis and Condition
|
|
315.5
|
Delay in development, mixed
|
|
315.9
|
Delay in development, not specific
|
|
Mental Retardation
|
||
317.00
|
Slight, intellectual coefficient of 50 to 70
|
|
318.0
|
Moderate, intellectual coefficient of 35 to 49
|
|
318.1
|
Severe, intellectual coefficient of 20 to 34
|
|
318.2
|
Deep, intellectual coefficient under 20
|
|
319.0
|
Mental retardation, not specified
|
|
319.0
|
William syndrome
|
|
Endocrine and nutritional disorders
|
||
243.0
|
Congenital hypothyroidism 224.0 244.9 Acquired hypothyroidism
|
|
246.8
|
Other specific disorders of the thyroid gland
|
|
250.01
|
Insulin Dependent Diabetes Mellitus, Type I, Juvenile
|
|
250.02
|
Juvenile non-insulin dependent Diabetes Mellitus
|
|
252.0-252.08
|
Hyperparathyroidism 252.1 Hypoparathyroidism
|
|
252.8
|
Other specific disorders of the parathyroid gland
|
|
253.0
|
Acromegalia and giantism
|
|
253.3
|
Dwarfism due to deficiency of the growth hormone
|
|
255.2
|
Adrenal congenital hyperplasia
|
|
255.8
|
Other specific disorders of the adrenal glands
|
|
259.1
|
Precocious sexual development, precocious puberty
|
|
259.4
|
Dwarfism, NOS
|
|
278.01
|
Morbose obesity
|
|
Immunological and hematological disorders
|
||
42
|
Disease of the Human Immunodeficiency Virus (HIV)
|
|
279.0
|
Deficiency of humoral immunity
|
|
279.1
|
Deficiency of cellular immunity
|
|
279.3
|
Deficiency of non-specific immunity
|
|
279.4
|
Autoimmune disorder, not classified
|
|
282.4
|
Major Thalassemia
|
|
282.6
|
Sickle cell anemia
|
|
283.9
|
Hemolitic anemia
|
|
284.9
|
Aplastic anemia
|
|
286.0
|
Hemophilia
|
|
279.2
|
Combined immunity deficiency
|
|
710
|
Diseases of the connective tissue and collagen
|
|
710
|
Systemic eritematous lupus
|
|
710.1
|
Sclerosis, scleroderma
|
|
710.2
|
Sicca Syndrome
|
|
710.3
|
Dermatomyositis
|
|
710.4
|
Poliomyositis
|
|
714
|
Juvenile rheumatoid arthritis
|
|
Cancer and Tumors
|
||
140-239
|
Neoplasms
|
|
Malignant tumors
|
||
Invasive tumors
|
||
208.9
|
Leukemia
|
|
A.
|
60 days after the dated of the agreement the Company must submit to ASES Compliance Office copy of the policies and procedures for identifying and tracking potential provider fraud cases, for conducting preliminary and full investigation and for referring cases of suspected fraud to an appropriate law enforcement agency. The Compliance Plan should be developed in accordance with 42 CFR 438.608.
|
B.
|
Each company must submit to the Administration's Compliance Office on a quarterly basis a report with the following information: preliminary and full investigations, audits performed, administrative actions against providers, overpayments identified and providers referred to the Department of Justice (if not submit a certification signed by the Compliance Director and the President or CEO).
|
C.
|
Each company must submit to the Compliance Office on a quarterly basis a report with the following information: fraud investigations pending, fraud investigations in process, fraud investigations finished and referrals to the Department of Justice or U.S. Attorney's Field Office (if there were no investigations, submit a certifications signed by the Compliance Director and the President or CEO).
|
D.
|
Each Company has five (5) days to notify ASES about the referrals made to the US Attorney's Field Office and HHS-OIG.
|
E.
|
Each company must submit to the Compliance Office a certification signed by the Compliance Director and the President or CEO indicating that all full investigations were made in accordance with 42 CFR 455.15.
|
F.
|
Each Company has five (5) days to notify ASES about any adverse or negative action that the MCO has taken on provider application (upon initial application or application renewal) or actions which limit the ability of providers to participate in the program.
|
G.
|
Each Company must review the credentialing forms of all providers and any fiscal agents they may use to ensure that they are in accordance with federal regulation 42 CFR 455.104.
|
H.
|
Each Company must require providers to fill out a complete ownership and control disclosures form. The Company is responsible to ensure compliance with regulation.
|
I.
|
Each Company must review providers agreement to incorporate appropriate business transaction language to ensure accordance with federal regulation 42 CFR 455.105.
|
J.
|
Each Company must request providers to fulfill a business transactions form and verify compliance with regulation.
|
K.
|
Each Company must establish a method to capture criminal conviction information on owners, persons with control interest, agents, and managing employees of providers to ensure that is in accordance with federal regulation 42 CFR 455.106.
|
L.
|
Each Company must review the enrollment packages for all provider types to request criminal conviction information as stated before.
|
M.
|
Each Company should develop and implement procedures to report to HHS-OIG and ASES within 20 working days any criminal conviction disclosures made during the MCO credentialing process. Copy of the policies should be submitted to ASES Compliance Office.
|
N.
|
Each Company must submit to the Compliance Office a certification signed by the Compliance Director and the President or CEO stating compliance with 42 CFR 455.106.
|
O.
|
Each Company must comply with requirement in 42 CFR 455.20 and must document in a quarterly report compliance with regulation.
|
P.
|
Each Company must comply with requirement in 42 CFR 455.101.
|
Q.
|
Each Company must review the enrollment form and credentialing packages for all provider types to capture the identity of agents and managing employees.
|
Integrity Program Basis and Scope
|
Definitions
|
Other applicable regulations
|
Guidelines for Sub-Parts A, B
|
Sub-Part A: Fraud Detection and Investigation Program
|
PI A001: State plan requirement. § 455.12
|
PI A002: Methods for identification, investigation, and referral. § 455.13
|
PI A003: Preliminary investigation. § 455.14
|
PI A004: Full investigation. § 455.15
|
PI A005: Resolution of full investigation. § 455.16
|
PI A006: Reporting requirements. § 455.17
|
PI A007: Provider
’
s statements on claims forms. § 455.18
|
PI A008: Provider
’
s statement on check. § 455.19
|
PI A009: Recipient verification procedure. § 455.20
|
PI AO 10: Cooperation with State Medicaid fraud control units. § 455.21
|
PI A011: Withholding of payments in cases of fraud or willful misrepresentation
(§ 455.23)
|
Sub-Part B: Disclosure of Information by Providers and Fiscal Agents
|
PI B001: Purpose § 455.100
PI B002; Definitions.§ 455.101
|
PI B003: Determination of ownership or control percentages.§ 455.102
PI B004: State Plan requirements § 455.103
|
PI B005: Disclosure by providers and agents: Information on ownership and control. § 455.104
|
PI B006: Disclosure by providers: Information related to business transactions. § 455.105
PI B007: Disclosure by providers: Information on persons convicted of crimes. § 455.106
|
Section A
|
Title SA1.1
|
State Plan Requirements
|
|||
Scope
|
Applies to Single State Agency and Sub-Grantee
|
|||
Purpose
|
This guideline describes the commitment of the single state agency and the sub-grantee in adhering to the statue rules and regulations and the implementation of a Program Integrity Plan for the Medicaid Program
|
|||
General
|
The grantee and the sub-grantee will abide bye the following guidelines on how to manage the integrity program activities in the whole service delivery system.
|
|||
Guidelines
|
The PIP must include an explicit definition of methods to perform identification of cases suspected of fraud, waste and abuse
|
|||
1.
|
The single state agency and sub-grantee acknowledge the need to adhere to a Medicaid Integrity Program as defined in the state plan.
|
|||
2.
|
The grantee and sub-grantee agree to establish a structure to manage Program Integrity Plan (PIP) activities.
|
|||
3.
|
The organization structure to perform above mentioned activities is furnished with a Program Integrity Plan (PIP) of members representing the single state agency, the sub-grantee and each contracted organization.
|
|||
4.
|
The PIP leads the efforts toward achieving compliance with state plan requirements regulation by establishing the minimum criteria of required PI program policies and procedures.
|
|||
5.
|
The PIP monitors contracted companies plan compliance on regular basis.
|
|||
6.
|
The PIP chairman develops the meeting calendar each year, develops the committee agenda, and keeps minutes of all meetings and call for meetings.
|
|||
7.
|
Sub-grantee facilitates the development and update of the Program Integrity Plan guidelines, reports and notification to guarantees its distribution and final acceptance among contracted companies and regulatory agencies.
|
|||
8.
|
Sub-grantee review performance of each organization, level of adherence to policies and recommend corrective action plan development for areas that must be improved.
|
|||
9.
|
Sub-grantee develops an annual report that is to be submitted to the Medicaid Program Integrity Group and to the CMS region 2. The report will include the areas and companies reviewed during the period and the findings of each company, if any.
|
|||
10.
|
The PIP provides guidance and guarantees that each contracted companies develop and implement policies and procedures in their organizations.
|
|||
11.
|
The PIP guidelines are integrated into each contracted organization Program Integrity Plan Policies and Procedures; and are assumed as a standard operating procedure to prevent fraud, waste and abuse
|
Title SA02.1
|
Methods for identification, investigation, and referral
|
||
Scope
|
Grantee, Sub-grantee and Contracted Organizations
|
||
Purpose
|
This guide describes what the organization must include in their PIP to guarantee the use of methods for the identification, investigation, and referral of suspected fraud and abuse cases.
|
||
General
|
The organization must establish methods for the identification, investigation and referral of suspected cases, that guarantees the use of a consistent and objective approach to address fraud, waste and abuse when performing PIP activities.
|
||
Guidelines
|
The PIP must include an explicit definition of methods to perform identification of cases suspected of fraud, waste and abuse
|
||
a.
|
what is fraud, waste and abuse
|
||
b.
|
how is detected fraud, waste and abuse
|
||
c.
|
who performs the identification
|
||
d.
|
when preliminary, full investigation and resolutions are done
|
||
The PIP must have a detailed process to perform investigations on each suspected case guaranteeing objective methods to identify potential cases and perform investigations
|
|||
a.
|
open and documents the case
|
||
b.
|
initiate data gathering process
|
||
c.
|
follow a protocol to verify information
|
||
d.
|
issue a report of findings
|
||
e.
|
refer case to next level
|
||
f.
|
close the case
|
||
The PIP must include a variety of methods for the identification, investigation and referral of suspected cases, accepted in the industry and without infringing provider or beneficiary rights. Methods might include
|
|||
a.
|
electronic data exchanges
|
||
b.
|
data mining
|
||
c.
|
claims registries / reconciliation
|
||
d.
|
targeted procedures
|
||
e.
|
profiling
|
||
The PIP must include a systematic approach of data analysis by:
|
|||
a.
|
flagging the case
|
||
b.
|
identifying cause for flagging (i.e. over-under payment)
|
||
c.
|
establishing actions and sanctions
|
||
The PIP must have procedures in placed for referring suspect fraud cases to law enforcement officials, at a minimum:
|
Guidelines
|
a.
|
an organizational structure to address the reports.
|
|
b.
|
a due process that includes but is not limited to: case identification, complete record with supporting materials, notification letter to suspect, notification letter to single state agency, documentation of entrance and exit interviews, and if necessary copy of referral letters and case resolution letter to and from legal authorities.
|
||
c.
|
a flowchart to work in cooperation with the grantee and sub-grantee as well as with the state legal authorities such as: Organization’s Legal Affairs Department, ASES, Single State Agency - Department of Health Legal Department, State Department of Justice, and the Office of Inspector General.
|
||
d.
|
a follow up process to work with legal authorities each case of fraud, waste and abuse suspicion until final disposition and notification to the single state agency.
|
Title SA03
|
Preliminary Investigations
|
|||
Scope
|
Grantee, Sub-grantee and Contracted Organizations
|
|||
Purpose
|
To provide guidance on how to perform a preliminary investigation when the agency receives a complaint of fraud or abuse from any source or identifies any questionable practices.
|
|||
General
|
The organization must conduct a preliminary investigation to determine whether there is sufficient basis to warrant a full investigation.
|
|||
Guidelines
|
The PIP defines a standard operating procedure to complete a preliminary investigation of all suspect cases of fraud, waste and abuse.
|
|||
The PIP identifies the requirements to complete the preliminary investigation when evaluating providers and beneficiaries. It should include at least:
|
||||
a.
|
Source of information
|
|||
b.
|
Identification method (how the case is detected)
|
|||
c.
|
Cause for investigation
|
|||
d.
|
Case documentation
|
|||
e.
|
Analysis of Data and documents
|
|||
f.
|
Report of Findings
|
|||
g.
|
Action Taken (Recommended Action)
|
|||
The PIP includes a mechanism to keep tracking of all preliminary investigations and results.
|
||||
The PIP establishes a mechanism to report preliminary investigations activity to the sub-grantee (ASES) which will be in charge of reporting activity to the single state agency (Office for the Medically Indigent).
|
Title SA04
|
Full Investigations
|
||
Scope
|
Grantee, Sub-grantee and Contracted Organizations
|
||
Purpose
|
To provide guidance and minimum set of elements in the PIP to perform full investigations on incidents of fraud and abuse.
|
||
General
|
If the findings of a preliminary investigation give the agency reason to believe that an incident of fraud or abuse has occur in the Medicaid program, the organization must take the appropriate actions.
|
||
Guidelines
|
The PIP must define the process to conduct a full investigation and specify when a case requires the full investigation. Full investigations must be done in accordance with federal regulation and based in the company written policy. The company must submit copy of the written policies to ASES for review and approval.
|
||
The PIP must define the process to refer the cases to the companies fraud liaison (i.e. companies compliance office), the appropriate law enforcement agency / sub-grantee when there is a reason:
|
|||
a.
|
to suspect a provider has engaged in fraud or abuse of the program.
|
||
b.
|
to suspect a recipient is defrauding the program.
|
||
c.
|
to suspect a recipient has abused the Medicaid program.
|
||
The PIP must have a mechanism to keep tracking of all full investigations performed in progress and closed.
|
|||
The PIP must have a mechanism to report the sub-grantee (ASES) informed full investigations in progress, conducted and results.
|
Title SA05
|
Resolution of full investigation
|
||||
Scope
|
Grantee, Sub-grantee and Contracted Organizations
|
||||
Purpose
|
To provide guidance on minimum actions that must be taken in order to complete the process of a full investigation.
|
||||
General
|
The full investigations must continue until the cases are referred, solved or closed.
|
||||
Guidelines
|
The PIP must include the process to guarantee that a full investigation must continue until:
|
||||
a.
|
appropriate legal action is initiated.
|
||||
b.
|
the case is closed or dropped because of insufficient evidence to support the allegations of fraud or abuse.
|
||||
c.
|
the matter is resolved between the organization and the provider or recipient
|
||||
ü
|
the resolution may include but is not limited to:
|
||||
1)
|
Sending a warning letter to the provider or recipient, giving notice that continuation of the activity in question will result in further action;
|
||||
2)
|
Suspending or terminating the provider from participation in the Medicaid program;
|
||||
3)
|
Seeking recovery of payments made to the provider; or
|
||||
4)
|
Imposing other sanctions provided under the organization PIP plan.
|
||||
The PIP must have a mechanism to report the sub-grantee (ASES) informed full investigations in progress, conducted and results.
|
Title SA06
|
Reporting Requirements
|
|||
Scope
|
Grantee, Sub-grantee and Contracted Organizations
|
|||
Purpose
|
To provide guidance on how to adhere to a minimum set of elements that must be included in the process to report fraud and abuse information to the appropriate organizations officials.
|
|||
General
|
The organization must submit a progress report the fraud and abuse information and statistics to the appropriate department / grantee / sub- grantee on quarterly basis.
|
|||
Guidelines
|
The PIP must describe the mechanism to report fraud and abuse data to the appropriate fraud liaison, organization structure, sub-grantee (ASES) and grantee (Office for the Medically Indigent).
|
|||
The PIP progress report must include at least the following information:
|
||||
a.
|
# of complaints on fraud and abuse received.
|
|||
b.
|
.# of complaints that warrant preliminary investigation.
|
|||
c.
|
Detailed information for each case of suspected provider fraud and abuse that warrants a full investigation:
|
|||
ü
|
Provider’s name and id number
|
|||
ü
|
Source of the complaint
|
|||
ü
|
Type of the provider
|
|||
ü
|
Nature of the complaint
|
|||
ü
|
Estimate amount of money involved
|
|||
ü
|
Legal and administrative disposition of the case and actions taken by the law enforcement officials to whom the case has been referred.
|
|||
Suspected fraud cases must be reported immediately in a written format to ASES Compliance Office.
|
||||
The PIP reports must be submitted in electronic format to facilitate its inclusion in the Commonwealth of Puerto Rico Medicaid Program PI Annual Report.
|
Title SA07
|
Provider’s statements on claims forms
|
||
Scope
|
Grantee, Sub-grantee and Contracted Organizations
|
||
Purpose
|
To provide guidance on how to comply with regulation on provider’s statements on claims forms.
|
||
General
|
The organization may print that all provider claims forms be imprinted in boldface type with the following statement, or with alternate wording that is approved by the Regional CMS Administration.
|
||
Guidelines
|
The PIP must include that providers are required to attest in the claim forms that they agree with the following statement:
|
||
ü
|
“This is to certify that the foregoing information is true accurate and complete”.
|
||
ü
|
“I understand that payment of this claim will be from federal and state funds and that any falsification or concealment of a material fact maybe prosecutes under federal and state laws”.
|
||
For electronic claims, providers must attest that they agree with the following statements:
|
|||
ü
|
“This is to certify the truthfulness of the foregoing information and certify that is true, accurate, complete and that the service was provided”.
|
||
The statements may be printed above the claimant’s signature or, if they are printed on the revenue of the form, a reference to the statements must appear immediately preceding the claimant’s signature.
|
Title SA08
|
Provider’s statements on check
|
||
Scope
|
Grantee, Sub-grantee and Contracted Organizations
|
||
Purpose
|
To provide guidance on how to comply with regulation on provider’s statements on check.
|
||
General
|
The organization may print the following wording above the claimant’s endorsement on the reverse of checks or warrants payable to each provider.
|
||
Guidelines
|
The PIP must include that providers are required to attest (in addition to the statements required in providers claims form) that they agree with the following statement either by having it written on checks or temporarily in a legal document as an affidavit:
|
||
ü
|
“I understand in endorsing or depositing this check that payment will be from Federal and State funds and that any falsification, or concealment of a material fact, may be prosecuted under Federal and State laws”.
|
||
The above attestation must be included in electronic and checks payment.
|
|||
The PIP must indicate frequency and responsible for conducting spot checks to guarantee the organization complies with the provider’s statements and / or the provider signature appears on a legal document attesting compliance.
|
Title SA09
|
Recipient verification procedure
|
Scope
|
Grantee, Sub-Grantee and Contracted Organizations
|
Purpose
|
To verify that the services listed on claims forms have been rendered.
|
General
|
The organization must have a method for verifying with recipients whether services billed by providers were received.
|
Guidelines
|
The PIP must include a description of how the organization performs claims matches with medical records to guarantee adequacy of billing.
The PIP must define the mechanism to monitor frequency of encounters and services rendered to patients billed by providers.
The PIP will provide periodic up dates on reconciliation findings report to the sub-grantee and grantee.
The sub-grantee will select a sample to perform independent reviews to verify that recipient’s services billed by providers (as well as encounters under capitated environment) were indeed rendered. This review will be performed through confirmations to beneficiaries.
|
Title SA10
|
Cooperation with Medicaid Fraud Control Units
|
|||
Scope
|
Grantee, Sub-Grantee and Contracted Organizations
|
|||
Purpose
|
To provide guidance on how to communicate findings and to cooperate with any Puerto Rico or federal law enforcement agency. To request that all contracted companies must communicate preliminary findings to ASES.
|
|||
General
|
The organization must have a mechanism to provide information to the regulatory and legal authorities on cases, investigations, schemes and any other activity where intention to commit fraud, abuse and waste of services occur.
|
|||
Guidelines
|
The PIP must demonstrate it has an effective mechanism to cooperate with the Medicaid anti fraud unit as well as with other program divisions in charge of preventing and prosecuting cases related to fraud, waste and abuse of services under the Medicaid program.
|
|||
The PIP must establish a process to guarantee the organization complies with the following:
|
||||
ü
|
All cases of suspected provider fraud are referred to the anti fraud / integrity organization’s unit.
|
|||
ü
|
If the anti fraud / integrity unit determines that it may be useful in carrying out the unit’s responsibilities, promptly comply with a request from the unit for -
|
|||
i.
|
Access to, and free copies of, any records or information kept by the organization or its contractors;
|
|||
ii.
|
Computerized data stored by the organization or its contractors. These data must be supplied without charge and in the form requested by the unit;
|
|||
iii.
|
Access to any information kept by providers to which the organization is authorized access. In using this information, the unit must protect the privacy rights of recipients;
|
|||
ü
|
Communicate to ASES preliminary findings; and
|
|||
ü
|
On referral from the unit, coordinate with ASES or appropriate law enforcement agency before initiating any available administrative or judicial action to recover improper payments to a provider.
|
|||
The PIP must recommend the organization to have in the provider’s contract a disclaimer that as a contracted provider any data related to services or payments provided must be available for review of the integrity staff.
|
Title SA11
|
Withholding of payments in cases of fraud or willful misrepresentations
|
|||
Scope
|
Grantee, Sub-Grantee and Contracted Organizations
|
|||
Purpose
|
To provide guidance on elements to be considered when withholding of payments to providers who committed fraud or willful misrepresentation.
|
|||
General
|
The organization should consider withholding payments to providers as a mechanism to prevent wrong disbursement of payments when suspect of fraud.
|
|||
Guidelines
|
The PIP will establish a mechanism and adhere to the following recommendations when considering withholding of payments:
|
|||
(a)
|
Basis for withholding.
The organization may withhold capitation or claims payments, in whole or in part, to a provider upon receipt of reliable evidence that the circumstances giving rise to the need for a withholding of payments involve fraud or willful misrepresentation under the Medicaid program. The organization may withhold payments without first notifying the provider of its intention to withhold such payments. A provider may request, and must be granted, administrative review where State law so requires.
|
|||
(b)
|
Notice of withholding.
The organization must send notice of its withholding of program payments within 5 days of taking such action. The notice must set forth the general allegations as to the nature of the withholding action, but need not disclose any specific information concerning its ongoing investigation. The notice must:
|
|||
ü
|
State that payments are being withheld in accordance with this provision;
|
|||
ü
|
State that the withholding is for a temporary period, and cite the circumstances under which withholding will be terminated;
|
|||
ü
|
Specify, when appropriate, to which type or types of payment (capitation or claims) withholding is effective; and
|
|||
ü
|
Inform the provider of the right to submit written evidence for consideration bye the agency.
|
|||
(c)
|
Duration of withholding.
All withholding of payment actions under this section will be temporary and will not continue after:
|
|||
ü
|
The agency or the prosecuting authorities determine that there is insufficient evidence of fraud or willful misrepresentation bye the provider; or
|
|||
ü
|
Legal proceedings related to the provider’s alleged fraud or willful misrepresentations are completed.
|
Title SA12
|
Disclosure of Information by Providers and Fiscal Agents
|
||
Scope
|
Grantee, Sub-Grantee and Contracted Organizations
|
||
Purpose
|
To provide definition of concepts in order to fully adhere to the regulation on providers control and ownership of facilities.
|
||
General
|
The organization must adhere to standard definitions when dealing with disclosure of information by providers and fiscal agents when establishing mechanism to regulate providers control and ownership of facilities.
|
||
Guidelines
|
The PIP will adhere to the following definitions of concepts to keep consistency with federal regulation and application of law:
|
||
Agent
means any person who has been delegated the authority to obligate or act on behalf of a provider.
|
|||
Disclosing entity
means a Medicaid provider (other than an individual practitioner or group of practitioners), or a fiscal agent.
|
|||
Other disclosing entity
means any other Medicaid disclosing entity and any entity that does not participate in Medicaid, but is required to disclose certain ownership and control information because of participation in any of the federal programs (Medicaid, SCHIP, FQHC’s). This includes:
|
|||
(a)
|
Any hospital, skilled nursing facility, home health agency, independent clinical laboratory, renal disease facility, rural health clinic, or health maintenance organization that participates in Medicare (title XVIII);
|
||
(b)
|
Any Medicare intermediary or carrier; and
|
||
(c)
|
Any entity (other than an individual practitioner or group of practitioners) that furnishes, or arranges for the furnishing of, health- related services for which it claims payment under any plan or program established under title V or title XX of the Act.
|
||
Fiscal agent
means a contractor that processes or pays vendor claims on behalf of the Medicaid agency.
|
|||
Group of practitioners
means two or more health care practitioners who practice their profession at a common location (whether or not they share common facilities, common supporting staff, or common equipment).
|
|||
Indirect ownership interest
means an ownership interest in an entity that has an ownership interest in the disclosing entity. This term includes an ownership interest in any entity that has an indirect ownership interest in the disclosing entity.
|
Guideline
|
Managing employee
means a general manager, business manager, administrator, director, or other individual who exercises operational or managerial control over, or who directly or indirectly conducts the day-to-day operation of an institution, organization, or agency.
|
||
Ownership interest
means the possession of equity in the capital, the stock, or the profits of the disclosing entity.
|
|||
Person with an ownership or control interest
means a person or corporation that-
|
|||
(a)
|
Has an ownership interest totaling 5 percent or more in a disclosing entity;
|
||
(b)
|
Has an indirect ownership interest equal to 5 percent or more in a disclosing entity;
|
||
(c)
|
Has a combination of direct and indirect ownership interests equal to 5 percent or more in a disclosing entity;
|
||
(d)
|
Owns an interest of 5 percent or more in any mortgage, deed of trust, note, or other obligation secured bye the disclosing entity if that interest equals at least 5 percent of the value of the property or assets of the disclosing entity;
|
||
(e)
|
Is an officer or director of a disclosing entity that is organized as a corporation; or
|
||
(f)
|
Is a partner in a disclosing entity that is organized as a partnership.
|
||
Significant business transaction
means any business transaction or series of transactions that, during any one fiscal year, exceed the lesser of $25,000 and 5 percent of a provider’s total operating expenses.
|
|||
Subcontractor
means -
|
|||
(a)
|
An individual, agency or organization to which a disclosing entity has contracted or delegated some of its management functions or responsibilities of providing medical care to its patients; or
|
||
(b)
|
An individual, agency, or organization with which a fiscal agent has entered into a contract, agreement, purchase order, or lease (or leases of real property) to obtain space, supplies, equipment, or services provided under the Medicaid agreement.
|
||
Supplier
means an individual, agency or organization from which a provider purchases goods and services used in carrying out its responsibilities under Medicaid (e.g., a commercial laundry, a manufacturer of hospital beds, or a pharmaceutical firm).
|
Guideline
|
Wholly owned supplier
means a supplier whose total ownership interest is held by a provider or by a person, persons, or other entity with an ownership or control interest in a provider.
|
Title SA13
|
Disclosure by disclosing entities: Information on ownership and control.
|
|||||
Scope
|
Grantee, Sub-Grantee and Contracted Organizations
|
|||||
Purpose
|
To provide guidelines on what information must be disclosed by entities that have ownership and control over facilities.
|
|||||
General
|
The organization must have a mechanism to monitor on a timely manner the providers and fiscal agents that owns or control facilities where Medicaid beneficiaries receive services.
|
|||||
Guidelines
|
The PIP must require each disclosing entity to disclose the following information in a timely manner:
|
|||||
(a)
|
Type of Information that must be disclosed.
|
|||||
ü
|
The name and address of each person with an ownership or control interest in the disclosing entity or in any subcontractor in which the disclosing entity has direct or indirect ownership of 5 percent or more;
|
|||||
ü
|
Whether any of the persons named is related to another as spouse, parent, child, or sibling.
|
|||||
ü
|
The name of any other disclosing entity in which a person with an ownership or control interest in the disclosing entity also has an ownership or control interest. This requirement applies to the extent that the disclosing entity can obtain this information by requesting it in writing from the person. The disclosing entity must -
|
|||||
(i)
|
Keep copies of all these requests and the responses to them;
|
|||||
(ii)
|
Make them available to the Secretary or the Medicaid agency upon request; and
|
|||||
(iii)
|
Advise the Medicaid agency when there is no response to a request.
|
|||||
(b)
|
Time and manner of disclosure. | |||||
ü
|
Any disclosing entity that is subject to periodic survey and certification of its compliance with Medicaid standards must supply the information specified to the organization.
|
|||||
ü
|
Any disclosing entity that is not subject to periodic survey and certification and has not supplied the information specified.
|
|||||
Updated information must be furnished to the Secretary or the State survey or Medicaid agency at intervals between recertification or contract renewals, within 35 days of a written request.
|
Guidelines
|
(c)
|
Provider agreements and fiscal agent contracts.
The organization shall not approve a provider agreement or a contract with a fiscal agent, and must terminate an existing agreement or contract, if the provider or fiscal agent fails to disclose ownership or control information as required by this section.
|
|
The PIP will include the process to provide an annual report to the grantee and sub-grantee on above information and data.
|
Title SA14
|
Disclosure by providers: Information related to business transactions.
|
|||
Scope
|
Grantee, Sub-Grantee and Contracted Organizations
|
|||
Purpose
|
The organization must establish a mechanism to facilitate the providers disclose information related to their business transactions when own or control facilities where Medicaid beneficiaries received services.
|
|||
Guidelines
|
The PIP must describe the mechanism to allow providers owning or controlling facilities disclose information related to business transactions.
|
|||
The PIP must attest the organization abide by the following regulation:
|
||||
(a)
|
Provider agreements.
The organization must enter into an agreement with each provider or provider group under which the provider agrees to furnish to it or to the grantee / sub-grantee on request, information related to business transactions.
|
|||
(b)
|
Information that must be submitted.
A provider must submit, within 35 days of the date on a request by the organization full and complete information about-
|
|||
ü
|
The ownership of any subcontractor with whom the provider has had business transactions totaling more than $25,000 during the 12-month period ending on the date of the request; and
|
|||
ü
|
Any significant business transactions between the provider and any wholly owned supplier, or between the provider and any subcontractor, during the 5-year period ending on the date of the request.
|
|||
The PIP must include withholding of payment processes and procedures to enforce above guideline.
|
Title SA15
|
Disclosure by providers: Information on persons convicted of crimes
|
|||
Scope
|
Grantee, Sub-Grantee and Contracted Organizations
|
|||
Purpose
|
To provide guidance on type of information providers must report in compliance with integrity program.
|
|||
General
|
The organization is obliged to request providers to report any conviction of crimes or any other in the program integrity regulation.
|
|||
Guidelines
|
The PIP must include a mechanism to confirm information included below is considered as part of the integrity activities.
|
|||
(c)
|
Information that must be disclosed.
Before the organization enters into or renews a provider agreement, or at any time upon written request by the organization, the provider must disclose to the organization the identity of any person who:
|
|||
(1)
|
Has ownership or control interest in the provider, or is an agent or managing employee of the provider; and
|
|||
(2)
|
Has been convicted of a criminal offense related to that person’s involvement in any program under Medicare, Medicaid, or the title XX services program since the inception of those programs.
|
|||
(b)
|
Notification to Inspector General.
|
|||
(1)
|
The organization must notify the Inspector General of the Department of any disclosures made under paragraph (a) of this section within 20 working days from the date it receives the information.
|
|||
(2)
|
The organization must also promptly notify the Inspector General of the Department of any action it takes on the provider’s application for participation in the program.
|
|||
(c)
|
Denial or termination of provider participation.
|
|||
(1)
|
The organization may refuse to enter into or renew an agreement with a provider if any person who has an ownership or control interest in the provider, or who is an agent or managing employee of the provider, has been convicted of a criminal offense related to that person’s involvement in any program established under Medicare, Medicaid or the title XX Services Program.
|
|||
(2)
|
The organization may refuse to enter into or may terminate a provider agreement if it determines that the provider did not fully and accurately make any disclosure required under paragraph (a) of this section.
|
Level
|
GFR Measure
|
ICD-9-CM
|
Risk:
|
Level 1
|
GFR over 90
|
585.1
|
PMG
|
Level 2
|
GFR between 60 and 89
|
585.2
|
PMG
|
Level 3
|
GFR between 30 and 59
|
585.3
|
ASES Parcial*
|
Level 4
|
GFR between 15 and 29
|
585.4
|
ASES Parcial*
|
Level 5
|
GFR less than 15
|
585.5
|
ASES Total
|
Level 5
|
End Stage Renal
|
585.6
|
ASES Total
|
|
●
|
Evidence of the medical condition according to the list of special condition diagnosis (See Attachment 2)
|
|
●
|
Laboratory tests relevant to the condition
|
|
●
|
Pending surgeries to correct the condition
|
|
●
|
Current pharmacotherapy
|
Principal Diagnosis
|
Specifications
|
ICD-9
|
|
a. Disorders of porphyrin, purine and pyrimidine
b. Amyloidosis
c. Mucopolysaccharidosis
8. Circulation enzyme deficiency
|
273.0-273.9
275.01-275.9
277.00 - 277.6, 277.81-
277.89, 277.9
277.1 - 277.2
277.30 -277.39
277.5
277.6
|
D. malformations*
|
1. Anencephalia and similar malformations
2. Congenital eye malformations
a. Anophthalmia
b. Microphthalmia, Buphthalmos
c. Congenital cataract and lenses malformation
|
740.0-740.2
743.00-743.06,
743.10 - 743.12,
743.20 - 743.22 743.30 - 743.39 |
Principal Diagnosis
|
Specifications
|
ICD-9
|
|
Coloboma and other malformations of the anterior segment of the eye
d. Congenital malformations of the posterior segment of the eye
e. Congenital malformation of the eyelid, lachrymal apparatus and orbit
3. Congenital malformations of the ear, face and neck
a. Malformations that cause hearing impairment
b. Choanal atresia and other congenital malformation of the nose, larynx, trachea and bronchi
c. Cleft lip and palate
d. Congenital malformations of upper alimentary tract
4. Congenital malformations of the circulatory system
5. Congenital malformations of pulmonary and tricuspid valve
6. Congenital malformations of great arteries
7. Congenital malformations of genital organs and urinary
system
8. Congenital musculoskeletal malformations
9. Congenital osteodistrophy
10.Congenital skin malformations
11.Other non-specific malformations
12.Chromosomal abnormalities
|
743.41-743.48
743.51 - 743.59
743.61 - 743.9
744.00 - 744.3
744.41 - 744.5,
744.81 - 744.9
748.0 - 748.9
749.00 - 749.25
750.0 - 750.9
751.0-751.9
745.0-745.9746.00-746.9
747.0-747.9
752.0-752.89
753.0-753.8
754.0 - 754.89
755.00- 755.64,
756.0-756.17,
756.2-756.6,
756.71, 756.79,
756.83
757.0-757.6
759.0-759.89
758.0 - 758.89,
|
E. Perinatal period conditions
|
1. Fetal alcohol syndrome
2. Prematurity
3. Injury to the thorax
4. Hypoxia, anoxia, perinatal asphyxia
5. Intraventricular hemorrahage (grade III – IV)
6. Kernicterus
7. Periventricular leucomalacia
|
760.71
765.00-765.09
767.6
768.9
772.13-772.14
774.7
779.7
|
Disorders of sensory organs
|
1. Of the globe and surroundings
2. Retinopathy prematurity
3. Conductive hearing loss
4. Sensorineural hearing loss
5. Blindness and low vision
6. Strabismus and other disorders of eye movement
a. Esotropia
b. Exotropia
c. Intermittent heterotropia
7. Alterations of the voice
|
360.00-360-.9
362.22-362.29
389.00 - 389.08
389.10 - 389.9
369.00 - 369.04,
369.20,369.4,
369.60
378
378.00 - 378.08
378.10 - 378.18
378.20 - 378.9
784.41,784.49
|
Principal Diagnosis
|
Specifications
|
ICD-9
|
G. Development Disorders
|
1.Delay in the normal physiological development
2.Development delay and disorders
|
783.40-783.43
315.31-315.9
|
H. Endocrine Disorders
|
1.Congenital Hypothyroidism
2. Other endocrine disorders
|
243
246.8, 252.0, 252.8,
253.0, 253.3,255.2,
255.8, 259.1, 259.4,
278.01
|
I. Burns and Trauma
|
1. Burns with disabling scars
2. Scars and skin fibrosis
|
906.9, 949.0, 952.9
709.2
|
J. Immunologic and hematologic disorders
|
1. Myelodisplasia
2. Aplastic Anemia
3. Immunological Disorders
|
238.71 -238.74
284.0 – 284.9
279.00-279.09,
279.10-279.19,
279.2-279.49,
282.40-282.49,
282.60-282.69,
283.9
|
K. Collagen Diseases**
|
1. Systemic Lupus Erythematous
2. Juvenile Rheumatoid Arthritis
3. Sclerosis; Scleroderma
4. Other conditions of connective tissue
|
710.0
714.0
710.1
710.2-710.4
|
L. Growth Hormone Deficiency
|
253.3
|
|
*
|
Congenital malformations that require surgical correction will be kept in the registry for three (3) months after the surgery or after receiving the release from the surgeon that performed the surgery.
|
**
|
Each case will be evaluated individually according to the treatment and the severity of the condition.
|
●
|
Non-stress test” in the office
|
|
●
|
Evidence of a positive HIV test confirmed by the Western Blot test for HIV beneficiaries
|
|
●
|
CD-4 under 200 or evidence of an opportunistic disease for beneficiaries with AIDS
|
|
●
|
Esophageal, bronchial, tracheal or pulmonary candidiasis
|
|
●
|
Invasive cervical cancer
|
|
●
|
Disseminated or extrapulmonary Coccidioidomycosis
|
|
●
|
Extrapulmonary Cryptococcosis
|
|
●
|
Chronic Intestinal Cryptosporidiosis (with a duration of more than one month)
|
|
●
|
Cytomegalovirus disease in the liver, vessels or nodules
|
|
●
|
Cytomegalovirus Retinitis, with loss of vision
|
|
●
|
HIV related encephalopathy
|
|
●
|
Herpes Simplex Bronchitis, Pneumonitis o Esophagitis
|
|
●
|
Hystoplasmosis, disseminated or extrapulmonary
|
|
●
|
Chronic intestinal Isosporasis (with a duration of more than one month)
|
|
●
|
Kaposi’s Sarcoma
|
|
●
|
Burkitt’s Lymphoma (or equivalent term)
|
|
●
|
Immunoblastic Lymphoma (or its equivalent term)
|
|
●
|
Primary Brain Lymphoma
|
|
●
|
Mycobacterium Avium complex or Type M, Kanasii, disseminated or extrapulmonary
|
|
●
|
Mycobacterium tuberculosis (anywhere in the lung or extrapulmonary)
|
|
●
|
Other unidentified Mycobacterium species , disseminated or extrapulmonary
|
|
●
|
Pneumocystis carinii pneumonia
|
|
●
|
Recurring Pneumonia
|
|
●
|
Progressive Multifocal Leucoencephalopathy
|
|
●
|
Brain Toxoplasmosis
|
Medications
|
GPI
|
HCPCS-as applicable
|
Chemotherapy
§
**
|
21
|
J8501 al J8999 y J9000 al J 9999
|
Antiretrovirals
§
-
HIV*
|
1210
|
|
Baraclude
¥
|
1235
|
|
Adcetris IV
¥
|
2135
|
|
Erivedge
¥
|
2137
|
|
Halaven
¥
|
2150
|
J9179
|
Afinitor
§
|
2153
|
J7527
|
Inlyta
¥
|
2153
|
|
Nexavar
§
|
2153
|
|
Sprycel
§
|
2153
|
|
Sutent§
|
2153
|
|
Tarceva
¥
|
2153
|
|
Tasigna
§
|
2153
|
|
Tykerb
¥
|
2153
|
|
Votrient
¥
|
2153
|
|
Xalkori
¥
|
2153
|
|
Zelboraf
¥
|
2153
|
|
Stivarga
¥
|
2153
|
|
Supprelin La implant
¥
|
3008
|
J1675
|
Somavert
¥
|
3018
|
|
AcThar gel
¥
|
3030
|
|
Veletri
¥
|
4017
|
|
Flolan
¥
|
4017
|
J1325
|
Ventavis
¥
|
4017
|
|
Tyvaso
¥
|
4017
|
J7686
|
Remodulin
¥
|
4017
|
J3285
|
Xolair
¥
|
4460
|
J2357
|
Prolastin
¥
|
4510
|
J0256
|
Xenazine
¥
|
6238
|
|
Gilenya
¥
|
6240
|
|
Kineret
¥
|
6626
|
|
Humira
§
|
6627
|
J0135
|
Enbrel
§
|
6629
|
J1438
|
Orencia
¥
|
6640
|
J0129
|
Actemra
¥
|
6650
|
J3262
|
Leukine
¥
|
8240
|
J2820
|
Nplate
¥
|
8240
|
J2796
|
Hemophilia
§
|
8510
|
J7180-J7195
|
Panhematin
¥
|
8525
|
J1640
|
Revlimid
¥
|
9939
|
|
Thalomid
¥
|
9939
|
|
Immunosupresors
§
|
9940
|
J7500 al J7599
|
Benlysta
¥
|
9942
|
J0490
|
Forteo
¥
|
30044
|
J3110
|
Reclast
¥
|
300420
|
J3488
|
Boniva
¥
|
300420
|
J1740
|
Sandostatin
|
302010
|
J2354 Y J2353
|
Kuvan
¥
|
309085
|
|
Promacta
¥
|
824050
|
|
Dificid
¥
|
3530025
|
|
Simponi
¥
|
6627004
|
|
Pentamidine
|
16000045
|
J2545 y J7676
|
Zyvox
¥
|
16230040
|
J2020
|
Gammaglobulins
§
|
19100020
|
J1459 al J1569; J1572, J1599
|
Synagis
§
|
19502060
|
|
Eulexin
§
|
21402440
|
S0175
|
Fareston
¥
|
21402680
|
|
Nolvadex
§
|
21402680
|
S0187
|
Arimidex
§
|
21402810
|
S0170
|
Aromasin
§
|
21402835
|
S0156
|
Femara
§
|
21402860
|
|
Faslodex
¥
|
21403530
|
J9395
|
Hydrea
§
|
21700030
|
S0176
|
Vesanoid
¥
|
21708080
|
|
Leucovorin
§
|
21755040
|
J0640
|
Megace
§
|
26000023
|
S0179
|
Desmopresine DDAVD
§
|
30201010
|
J2597
|
Carnitor
§
|
30903045
|
J1955
|
Rocaltrol
§
|
30905030
|
|
Sensipar
§
|
30905225
|
|
Pulmozyme
§
|
45304020
|
J7639
|
Remicade
¥
|
52505040
|
J1745
|
Phoslo
§
|
52800020
|
|
Renvela
§
|
52800070
|
|
Copaxone
§
|
62400030
|
J1595
|
Rebif
¥
|
62403060
|
J1826; Q3026
|
Betaseron
§
|
62403060
|
J1830
|
Extavia
§
|
6240306050
|
|
Novantrone
§
|
21200055
|
|
Avonex
§
|
62403060
|
J1826; Q3025
|
Tysabri
¥
|
62405050
|
J2323
|
Arava
¥
|
66280050
|
|
Botox
¥
|
74400020
|
J0585; J0587
|
Rilutek
¥
|
74503070
|
|
Calciferol
§
|
77202030
|
|
Aranesp
§
|
82401015
|
J0881; J0882
|
Epogen
§
|
82401020
|
J0885; J0886
|
Procrit
§
|
82401020
|
|
Neupogen
§
|
82401520
|
J1440; J1441
|
Neulasta
§
|
82401570
|
|
Neumega
¥
|
82403060
|
J2355
|
Leukine
§
|
||
Cerezyme
¥
|
82700050
|
J1786
|
Agrylin
¥
|
85156010
|
|
Exjade
¥
|
93100025
|
|
TOBI
§
|
700007000
|
J7682
|
Growth Hormone
§
|
301000-301500
|
|
Soliris
¥
|
85800050
|
J1300
|
Trelstar
¥
|
2140505020
|
J3315
|
Tracleer
¥
|
40160015
|
Promacta
¥
|
82405030
|
|
Angiomax
¥
|
83334020
|
J0583
|
Intergrilin
¥
|
85153030
|
J1327
|
*
|
Some prescription drugs require a precertification. The precertification may be handled by fax at (787) 625-8698.
|
¥
|
Any prescription drug approved through the exception process and is not part of the Preferred Drug List (PDL) or Plan Drug List (Medular Formulary) will always be ASES’ risk.
|
§
|
Prescription Drug included in the PDL.
|
|
●
|
Pacemakers, defibrillators*
|
|
●
|
Heart and neurosurgical valves or any other artificial instrumentation or device (require precertification)
|
|
●
|
Orthopedic tray for instrumentation of fractures (screws, nails, rods, etc.), back surgeries*, scoliosis* and joint replacement surgeries
|
|
●
|
Limb prosthesis
*
|
|
●
|
Eye prosthesis
|
|
●
|
Bone replacement (Cadaver bone grafts*)
|
|
●
|
Radiotherapist and/or neurosurgeon consultation report
|
|
●
|
MRI results to evidence the size of the lesion to be treated
|
|
●
|
Venogram results (if applicable)
|
|
●
|
Karnofski Scale (KPS)
|
MI SALUD PROGRAM- PREVENTIVE SERVICES – QUICK REFERENCE GUIDE 2011- 2012
|
|||||
Category
|
CPT
Code |
Brief Description
|
ICD-9 DM
|
Indications
|
Frequency
|
Aortic Abdominal Aneurysm (AAA)
|
G0389
|
Ultrasound for Aortic Abdominal Aneurysm; screening
|
V81.2
|
One per lifetime in males >
65-75 years at risk |
1 x lifetime
|
Cholesterol Management
|
80061
|
Lipid Panel
|
V81.0
|
Over 18 years of age
|
1 every 5 years until age
64 and annually in older than 65 years |
Diabetes
Screening |
82947
|
Glucose, quantitative, blood (except reagent strip)
|
V77.1
|
In patients diagnosed with
pre-diabetes, 1 test per year |
1 per year
|
82950
|
Glucose, blood; post glucose dose (includes glucose)
|
||||
82951
|
GTT, 3 specimens (includes glucose)
|
||||
Cervical
Cancer Screening (Pathologies) |
G0123
|
Screening cytopathology; automated thin layer prep; by cytotech. under physician supervision
|
V76.2
|
Sexually active females
with cervix |
Annual in high risk and
every 24 months in general not-at-risk population |
G0124
|
Screening cytopathology; automated thin layer prep; requiring physician interpretation
|
||||
G0141
|
Screening cytopathology; automated thin layer prep; w manual rescreening; requiring physician interpretation
|
||||
G0143
|
Screening cytopathology; automated thin layer prep; w manual screening & rescreening; by cytotech. under physician supervision
|
||||
G0144
|
Screening cytopathology; automated thin layer prep; w screening by automated system under physician supervision
|
G0145
|
Screening cytopathology; automated thin layer prep; w screening by automated system and manual rescreening under physician supervision
|
||||
G0147
|
Screening cytopathology; performed by automated system; under physician supervision
|
||||
G0148
|
Screening cytopathology; performed by automated system with manual rescreening
|
||||
88142
|
Cytopathology, cervical or vaginal (any reporting system), collected in preservative fluid, automated thin layer preparation; manual screening under physician supervision
|
||||
88150
|
Cytopathology, slides, cervical or vaginal; manual screening under physician supervision
|
||||
Cervical
Cancer Screening (Sample collection) |
G0101
|
Cervical or Vaginal Cancer Screening; Pelvic and Clinical Breast Examination
|
V76.2
|
Sexually active females
with cervix |
Annual in high risk and
every 24 months in general not-at-risk population |
Breast
Cancer screening and diagnosis |
77052
|
Add on Code for Computer-aided Screening mammography
|
V76.11 o V76.12
|
Anual 40 years and older
|
1 per year.
|
77055
|
Mammography, unilateral
|
77057
|
Mammography, bilateral
|
||||
77057
|
Screening mammography; bilateral (2-view study of each breast)
|
||||
G0202
|
Screening mammography; digital; bilateral
|
||||
BRCA
|
81211-81217
|
BRCA 1, BRCA2, Breast Cancer and Ovarian cancer
|
V84.1 Breast
V84.2 Ovary |
Women with high risk of
genetic mutations for breast and ovarian cancer |
1 per lifetime
|
Colorectal
Cancer Screening (COL) |
G0104
|
Colorectal Cancer; flexible sigmoidoscopy
|
V76.51
|
50-75 years
|
Occult Blood (G0328 o
82270) 1/annual. Flexible sigmoidoscopy 1 every 4 years. Screening Colonoscopy1 every 10 years in general population and every 2 years in high risk. Barium Enema as alternative to colonoscopy. |
G0105
|
Colorectal Cancer; colonoscopy; high risk
|
||||
G0106
|
Colorectal Cancer; barium enema
|
||||
G0120
|
Colorectal Cancer; barium enema
|
||||
G0121
|
Colorectal Cancer; colonoscopy; non high risk
|
||||
G0122
|
Colorectal Cancer; barium enema
|
||||
G0328
|
Colorectal Cancer; FOBT
|
||||
82270
|
FOBT, by Guiac
|
||||
Prostate
Cancer Screening |
G0103
|
PSA Test; screening
|
V76.44
|
Males over age 50 years
|
1 annually
|
HIV
Screening |
G0432
|
HIV-1 and/or HIV-2 screening by EIA
|
V73.89-Primary
V22.0, V22.1, V69.8 or V23.9 Secondary, as appropriate |
Subscribers with high risk of HIV infection and during pregnancy
|
Annual for high risk and
3 times during pregnancy (diagnosis, third trimester and delivery) |
G0433
|
HIV-1 and/or HIV-2 screening by ELISA
|
||||
G0435
|
HIV-1 and/or HIV-2 screening by Rapid Antibody Test
|
||||
Osteoporosis
Screening |
G0130
|
SEXA; 1 or more sites; appendicular skeleton
|
V82.81
|
Women over age 65 years
|
One screening test every
2 years |
77078
|
CT bone density; axial skeleton.; (hips, pelvis, spine)
|
77079
|
CT for bone density; appendicular skeleton (radius, wrist, heel)
|
||||
77080
|
DXA Bone; axial skeleton; (hips, pelvis, spine)
|
||||
77081
|
DXA Bone; appendicular skeleton; (radius, wrist, heel)
|
||||
77083
|
Photo densitometry
|
||||
76977
|
Ultrasound bone density measurement and interpretation; peripheral site(s), any method
|
||||
Glaucoma
screening |
G0117
|
Glaucoma screening by an Optometrist or Ophthalmologist
|
V80.1
|
Individuals over age 65
years |
Annual
|
Sexually
Transmitted Disease (STD) Screening |
86592 |
Syphilis test; qualitative (ex, VDRL, RPR, ART) |
V74.5
|
Sexually active at risk
population |
1 per year
|
87270
|
Infectious agent antigen detection by immunofluorescent technique; Chlamydia trachomatis
|
||||
87490
|
Infectious agent detection by nucleic acid (DNA or RNA); Chlamydia trachomatis, direct probe technique
|
||||
87491
|
Infectious agent detection by nucleic acid (DNA or RNA); Chlamydia trachomatis, amplified probe technique
|
||||
87110
|
Culture, chlamydia, any source
|
||||
87590
|
Neisseria gonorrhea, direct probe
|
||||
87591
|
Neisseria gonorrhea, amplified probe
|
||||
Neonatal
Metabolic Screening |
As per the Health Department protocol it is included within the obstetric
|
Neonates during delivery
admission. |
1 per lifetime
|
CPT
|
Vaccine
|
ICD-9 CM
|
90633
|
Hepatitis A (pediatric)
|
V05.3
|
90634
|
Hepatitis A (pediatric)
|
V05.3
|
90644
|
Meningococcal
|
V06.8
|
90645
|
Haemophilus influenza B (Hib)
|
V03.81
|
90646
|
Haemophilus influenza B (Hib)
|
V03.81
|
90647
|
Haemophilus influenza B (Hib)
|
V03.81
|
90648
|
Haemophilus influenza B (Hib)
|
V03.81
|
90649
|
Human Papilloma Virus (HPV) – Gardasil
|
V04.89
|
90650
|
Human Papilloma Virus (HPV) – Cervarix
|
V04.89
|
90655
|
Influenza virus children
|
V04.81
|
90656
|
Influenza virus
|
V04.81
|
90657
|
Influenza virus children
|
V04.81
|
90658
|
Influenza virus
|
V04.81
|
90660
|
Influenza virus intranasal
|
V04.81
|
90669
|
Pneumococcal vaccine
|
V03.82
|
90670
|
Pneumococcal vaccine
|
V03.82
|
90680
|
Rotavirus vaccine
|
V04.89
|
90681
|
Rotavirus vaccine
|
V04.89
|
90700
|
DTaP
|
V06.1
|
90702
|
Diphtheria and Tetanus
|
V06.5
|
90707
|
Measles, mumps and rubella (MMR)
|
V06.4
|
90713
|
Poliovirus (IPV)
|
V04.0
|
90715
|
Tetanus, diphtheria toxoids and acellular
pertussis vaccine (Tdap) |
V06.1
|
90716
|
Varicella virus vaccine
|
V05.4
|
90732
|
Pneumococcal polysaccharide
|
V03.82
|
90733
|
Meningococcal polysaccharide
|
V03.89
|
90734
|
Meningococcal conjugate
|
V03.89
|
90744
|
Hepatitis B vaccine pediatric
|
V05.3
|
90746
|
Hepatitis B vaccine adult
|
V05.3
|
1.
|
Jaye, Inc.
|
2.
|
McKesson Health Solutions
|
3.
|
Mercer Oliver Wyman Actuarial Consulting, Inc.
|
4.
|
Uticorp
|
5.
|
VIPS Healthcare Information Solutions
|
6.
|
Neodeck Holdings
|
Initial balance (contract)
|
||||
Contracted Hours | Hourly Rate | Total | ||
##_______ | $_______ | $_______ | ||
Invoices Paid | ##_______ | $_______ | $_______ | |
Current Invoice | ##_______ | $_______ | $_______ | |
Remaining balance
in contract |
##_______ | $_______ | $_______ |
Detail: | Invoice xxx | $_________ | |
Invoice xxx | $_________ | ||
Invoice xxx | $_________ | ||
Current Invoice | $_________ | ||
Balance as of the date of this invoice | $_________ |
Hours
|
|||||||||||||||||||||||||||
Region
|
Last Name
|
Last
Name 2 |
First
Name |
Middle
|
Full Name
|
NPI
|
Provider #
|
License #
|
EIN/ SSN
|
Specialty Name
|
Specialty Code
|
Effective contract date
|
Office Address Line 1
|
Office Address Line 2
|
Municipality
|
Zip Code
|
Office Telephone
|
Office Fax
|
Sunday
|
Monday
|
Tuesday
|
Wednesday
|
Thursday
|
Friday
|
Saturday
|
Buprenorphine
|
Provider
Affiliated Group |
Region
|
Hospital Name
|
Contact Person
|
NPI
|
Institution #
|
CMS
Certification # |
Last TIN
|
Contract Date
|
Physical
Address Line 1 |
Physical
Address Line 2 |
Municipality
|
Zip Code
|
Main Telephone
|
Main Fax
|
Region
|
Hospital Name
|
Contact Person
|
NPI
|
Institution #
|
CMS
Certification # |
Last TIN
|
Contract Date
|
Physical Address Line 1
|
Physical
Address Line 2 |
Municipality
|
Zip Code
|
Main Fax
|
Region
|
Hospital Name
|
Contact Person
|
NPI
|
Institution #
|
CMS
Certification # |
Last TIN
|
Physical Address Line 1
|
Physical
Address Line 2 |
Municipality
|
Zip Code
|
Main
Telephone |
Main Fax
|
Region
|
Hospital Name
|
Contact Person
|
NPI
|
Institution #
|
CMS
Certification # |
Last TIN
|
Contract Date
|
Physical Address
Line 1 |
Physical Address
Line 2 |
Municipality
|
Zip Code
|
Main
Telephone |
Main Fax
|
Region
|
Last Name
|
Last Name 2
|
First Name
|
Middle Name
|
Facility Name
|
Contact Person
|
NPI
|
Provider
# |
License #
|
EIN/ SSN
|
Contract Name
|
Specialty Name
|
Specialty Code
|
Office Address Line 1
|
Office Address Line 2
|
Municipality
|
Zip Code
|
Office Telephone
|
Office Fax
|
Sunday
|
Monday
|
Tuesday
|
Wednesday
|
Thursday
|
Friday
|
Saturday
|
Region
|
PMG
|
PMG #
|
Last
Name 1 |
Last
Name 2 |
First Name
|
Middle Name
|
Entity Name
|
NPI
|
License Number
|
EIN/ SSN
|
Specialty Name
|
Lives assigned
|
Effective contract Date
|
Office Address
Line 1 |
Office Address
Line 2 |
Municipality
|
Zip Code
|
Office
Telephone |
Office Fax
|
Sunday
|
Monday
|
Tuesday
|
Wednesday
|
Thursday
|
Friday
|
Saturday
|
Hours
|
||||||||||||||||||||||||||||
Region
|
Ipa Full Name
|
Ipa Number Id
|
NPI
|
First Name
|
Second Name
|
Directory Full name
|
Legacy Id
|
License #
|
Federal Id
|
Specialty Description
|
Specialty Code
|
Lives Assigned
|
Effective
contract date |
Physical
address 1 |
Physical
address 2 |
Physical
city |
Phy
zip |
Phone
|
Faxphone
|
Sunday
|
Monday
|
Tuesday
|
Wednesday
|
Thursday
|
Friday
|
Saturday
|
Buprenorphine
|
Provider
Affiliated Group |
Hours
|
|||||||||||||||||||||||||||
Region
|
PMG
|
PMG #
|
Last
name 1 |
Last
name 2 |
First name
|
Middle name
|
Full name
|
NPI
|
# Lic
|
Legacy
|
Fed Id
|
Contract Date
|
Specialty Conversion
|
Specialty Code
|
Phy addr 1
|
Phy addr 2
|
Phy city
|
Phy zip
|
Phone
|
Fax phone
|
Sunday
|
Monday
|
Tuesday
|
Wednesday
|
Thursday
|
Friday
|
Saturday
|
Region
|
PMG
|
Hospital Name
|
NPI Number
|
Institution #
|
CCN
|
EIN
|
Contract Date
|
Physical Address1
|
Physical Address 2
|
Municipality
|
Zip Code
|
Main Telephone
|
Main Fax
|
Hours
|
|||||||||||||||||||||
Region
|
PMG #
|
PMG Name
|
Full Name
|
NPI
|
Legacy
|
Fed Id
|
Contract Date
|
Specialty Conversion
|
Specialty Code
|
Phy addr 1
|
Phy addr 2
|
Phy city
|
Phy zip-Code
|
Phone
|
Fax phone
|
Monday
|
Tuesday
|
Wednesday
|
Thursday
|
Friday
|
Saturday
|
Hours
|
||||||||||||||||||||||||||||
Region
|
PMG
#
|
PMG Name
|
Last
name 1 |
Last
name 2 |
First name
|
Middle name
|
Full Name
|
NPI
|
Duplicates
|
# Lic
|
Legacy
|
Fed Id
|
Contract Date
|
Specialty Conversion
|
Specialty Code
|
Phy addr 1
|
Phy addr 2
|
Phy city
|
Phy zip
|
Phone
|
Fax phone
|
Sunday
|
Monday
|
Tuesday
|
Wednesday
|
Thursday
|
Friday
|
Saturday
|
Examples
|
Hours
|
||||||||||||||||||||||||||
Region
|
PMG
#
|
PMG Name
|
Last
name 1 |
Last
name 2 |
First name
|
Middle
name |
Full name
|
NPI
|
# Lic
|
Legacy
|
Fed Id
|
Contract Date
|
Specialty Conversion
|
Specialty Code
|
Phy addr 1
|
Phy addr 2
|
Phy city
|
Phy zip
|
Phone
|
Fax phone
|
Sunday
|
Monday
|
Tuesday
|
Wednesday
|
Thursday
|
Friday
|
Saturday
|
AUDIOLOGY
|
64
|
||||||||||||||||||||||||||
NUTRICIONIST
|
71
|
||||||||||||||||||||||||||
OCCUPATIONAL THERAPY
|
67
|
||||||||||||||||||||||||||
PHYSICAL THERAPY
|
65
|
||||||||||||||||||||||||||
SPEECH PATHOLOGY
|
ST
|
||||||||||||||||||||||||||
Region
|
PMG #
|
PMG Name
|
NPI
|
Full name
|
Specialty Conversion
|
Phy city
|
Phy addr 1
|
Phy addr 2
|
Phy zip
|
Phone
|
Fax phone
|
AMBULANCE
|
|||||||||||
AMBULANCE-CRITICAL CARE
|
|||||||||||
AUDIOLOGY
|
|||||||||||
BLOOD BANK
|
|||||||||||
DIALISYS CENTER
|
|||||||||||
DURABLE MEDICAL EQUIPMENT
|
|||||||||||
HOME INFUSION
|
|||||||||||
PROSTHESIS SUPPLIER
|
|||||||||||
SPECIALTY PHARMACY
|
|||||||||||
VACCINATION CLINIC
|
|||||||||||
WOUND CARE
|
|||||||||||
Region
|
PMG #
|
PMG Name
|
NPI
|
Full name
|
Specialty Conversion
|
Phy city
|
Phy addr 1
|
Phy addr 2
|
Phy zip
|
Phone
|
Fax phone
|
AMBULANCE
|
|||||||||||
AMBULANCE-CRITICAL CARE
|
|||||||||||
AUDIOLOGY
|
|||||||||||
BLOOD BANK
|
|||||||||||
DIALISYS CENTER
|
|||||||||||
DURABLE MEDICAL EQUIPMENT
|
|||||||||||
HOME INFUSION
|
|||||||||||
PROSTHESIS SUPPLIER
|
|||||||||||
SPECIALTY PHARMACY
|
|||||||||||
VACCINATION CLINIC
|
|||||||||||
WOUND CARE
|
|||||||||||
Hours
|
|||||||||||||||||||||||||||
Region
|
PMG
#
|
PMG Name
|
Last
name 1 |
Last name 2
|
First name
|
Middle name
|
Full name
|
NPI
|
# Lic
|
Legacy
|
Fed Id
|
Contract Date
|
Specialty Conversion
|
Specialty Code
|
Phy addr
1 |
Phy addr
2 |
Phy city
|
Phy zip
|
Phone
|
Fax phone
|
Sunday
|
Monday
|
Tuesday
|
Wednesday
|
Thursday
|
Friday
|
Saturday
|
Examples
|
Hours
|
||||||||||||||||||||||||||
Region
|
PMG
#
|
PMG Name
|
Last
name 1 |
Last
name 2 |
First name
|
Middle name
|
Full name
|
NPI
|
# Lic
|
Legacy
|
Fed Id
|
Contract Date
|
Specialty Conversion
|
Specialty Code
|
Phy addr 1
|
Phy addr 2
|
Phy city
|
Phy zip
|
Phone
|
Fax phone
|
Sunday
|
Monday
|
Tuesday
|
Wednesday
|
Thursday
|
Friday
|
Saturday
|
Fee Schedule locator by type of Provider
|
|||
Provider Type
|
Provider File
|
SES WEB
|
Portal
|
Clinical Laboratory
|
X
|
||
Clinical Laboratory (Preferred Network)
|
X
|
||
Dental
|
X
|
||
Blood Bank
|
X
|
||
Physician
|
X
|
X
|
|
Hospital
|
X
|
||
Emergency Room (Free Standing)
|
X
|
||
Ambulatory Surgery (Free Standing)
|
X
|
||
Wound Care
|
X
|
||
Home Infusion (High Cost Drugs)
|
X
|
||
Specialty Pharmacy
|
X
|
||
DME
|
X
|
||
Ambulance
|
X
|
||
Non Emergency Tranportation
|
X
|
||
Vaccination Clinic
|
X
|
||
Urgent Care Center
|
X
|
||
Dialysis Center
|
X
|
||
Allied Professional*
|
X
|
||
Prosthesis Supplier
|
X
|
||
PMG
|
X
|
1. | I have reviewed this quarterly report on Form 10-Q of Triple-S Management Corporation; |
2. | Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report; |
3. | Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report; |
4. | The registrant’s other certifying officers and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have: |
a. | Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared; |
|
b. | Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles; |
c. | Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and |
d. | Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and |
5. | The registrant’s other certifying officers and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions): |
a. | All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and |
b. | Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting. |
Date:
|
August 8, 2013
|
|
By:
|
/s/ Ramón M. Ruiz-Comas
|
|
|
|
|
|
Ramón M. Ruiz-Comas
|
|
|
|
|
|
President and Chief Executive Officer
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1. | I have reviewed this quarterly report on Form 10-Q of Triple-S Management Corporation; |
2. | Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report; |
3. | Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report; |
4. | The registrant’s other certifying officers and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have: |
a) | Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared; |
b) | Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles; |
c) | Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and |
d) | Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and |
5. | The registrant’s other certifying officers and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions): |
a) | All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and |
b) | Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting. |
Date:
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August 8, 2013
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By:
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/s/ Amílcar L. Jordán-Pérez
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Amílcar L. Jordán-Pérez
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Vice President,
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Chief Financial Officer and
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Chief Accounting Officer
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a) | The Report fully complies with the requirements of section 13(a) or 15(d) of the Securities Exchange Act of 1934; and |
b) | The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company. |
Date:
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August 8, 2013
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By:
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/s/ Ramón M. Ruiz-Comas
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Ramón M. Ruiz-Comas
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President and
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Chief Executive Officer
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a) | The Report fully complies with the requirements of section 13(a) or 15(d) of the Securities Exchange Act of 1934; and |
b) | The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company. |
Date:
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August 8, 2013
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By:
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/s/ Amílcar L. Jordán-Pérez
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Amílcar L. Jordán-Pérez
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Vice President,
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Chief Financial Officer and
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Chief Accounting Officer
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