UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, DC 20549

FORM 8-K
CURRENT REPORT
Pursuant to Section 13 or 15(d) of the
Securities Exchange Act of 1934

May 17 , 2017
Date of report (Date of earliest event reported)

SUPPORT.COM, INC.
(Exact Name of Registrant as Specified in Charter)

Delaware
000-30901
94-3282005
(State or Other Jurisdiction of Incorporation)
(Commission File No.)
(I.R.S. Employer Identification No.)

1200 Crossman Ave., Second Floor, Sunnyvale, CA 94089
(Address of Principal Executive Offices) (Zip Code)

(650) 556-9440
(Registrant's telephone number, including area code)

N/A
(Former Name or Former Address, if Changed Since Last Report)

Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:

Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)
Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)
Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))
Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))

Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter).

Emerging growth company 

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. 
 


Item 1.01.
Entry into a Material Definitive Agreement

Previously, Support.com, Inc. (the " Company ") and Comcast Cable Communications Management, LLC (" Comcast ") entered into a Master Services Agreement, Call Handling Services, effective October 1, 2013 (the " Agreement "), attached to which is Statement of Work #3, effective March 21, 2014 (" SOW#3 "), covering the Company's provision of certain sales and customer support services for Comcast's home security and control offerings to actual and prospective Comcast customers .

The foregoing descriptions and references to the Agreement and SOW#3 are qualified in their entirety by reference to the previously disclosed documents, which are incorporated by reference herein.

On May 17, 2017, the Company received a fully executed copy of a change management form entitled "Change Management Form 15 to Statement of Work #3" (" CMF#15 "), between the Company and Comcast, which extends the term of SOW#3's program for an additional period of time.  The foregoing description and reference to CMF#15 is qualified in its entirety by reference to the actual document, a copy of which is attached as an exhibit hereto and is incorporated by reference herein.

Item 9.01.
Financial Statements and Exhibits.

(d) Exhibits.

10.1 Change Management Form 15 to Statement of Work #3, between Comcast and Company, signed May 17, 2017.*

*Portions of the Exhibit have been omitted pursuant to a request for confidential treatment pursuant to Rule   24b-2   of the Securities Exchange Act of 1934, as amended.
 

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.

Date: May 23, 2017

 
SUPPORT.COM, INC.
 
       
 
By:
/s/ Michelle Johnson
 
 
Name:
Michelle Johnson
 
 
Title:
VP, General Counsel & Secretary
 
 

EXHIBIT INDEX

Exhibit Number
Description
   
Change Management Form 15 to Statement of Work #3, between Comcast and Company, signed May 17, 2017.*
 
*Portions of the Exhibit have been omitted pursuant to a request for confidential treatment pursuant to Rule   24b-2   of the Securities Exchange Act of 1934, as amended.
 
 


Exhibit 10.1
 
CONFIDENTIAL TREATMENT REQUESTED – CONFIDENTIAL PORTIONS OF THIS
 DOCUMENT HAVE BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH
 THE COMMISSION. THE OMITTED PORTIONS HAVE BEEN REPLACED WITH "[***]".
 
CHANGE MANAGEMENT FORM 15
TO STATEMENT OF WORK #3
 
 
Program: Support.com, XH Remote Support Program SOW #3 ("SOW #3) dated March 21, 2014
 
PCR No.:
 
Originator:  Joy Park
 
Date: May 8, 2017
 
Department: NCO
 
Phone #: [***]
 
Title: Vice President
 
Locations Impacted:  Work at Home Locations
 
Requested Implementation Date: May 24, 2017
 
Estimated Hours: (LOE)
 
  Billable        Non-Billable
 
Billing Rate/Hour: See below
 
Fixed Fee Cost (if applicable)  N/A
 
Type of Change:  Incentive Program
 
Scope of Change:
 
☒ Minor (Anything within current contract)
 
Major (may require contract amendment)
MUST BE REVIEWED BY Business and/or P&L Owner
 
Reason for Change:   Comcast and Vendor agree to extend the XH Mobile Chat App Term as set forth in more detail below.  Unless specifically provided in this CMF, all other terms of SOW 3 remain unchanged.
 
Area(s) of Change
 
    Accounting/Payroll
 
    Network
 
    Data Processing
 
    Resource Planning
 
    General Facilities
 
    Quality Assurance
 
    Human Resources
 
    Telecom
 
    IT/BI
 
    Training
 
    Operations
 
    Recruiting
 
☒    Other:  XH Mobile Chat App Support
 
The parties, for good and valuable consideration, the receipt of which is hereby acknowledged, agree to the following:

1.
The XH Mobile Chat App Term, as outlined in CMF 12 of SOW 3 dated February 3, 2017, shall be extended from [***] to [***].

Comcast Authorization
 
Comcast Representative's Signature
 
/s/ Joy Park

Print Name
 
Joy Park
Date
05/12/2017

Support.com Authorization
 
Support.com Representative's Signature
 
/s/ Rick Bloom

Print Name
 
Rick Bloom
Date
05/12/2017
 
 
*** CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE
COMMISSION ***