As filed with the Securities and Exchange Commission on December 16, 2010

Registration No. 333-169621

UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549

 

AMENDMENT NO. 3
TO
FORM S-1

REGISTRATION STATEMENT
UNDER THE SECURITIES ACT OF 1933

 

Cornerstone OnDemand, Inc.

(Exact name of Registrant as specified in its charter)

 

Delaware		7372		13-4068197
(State or other jurisdiction of incorporation or organization)		(Primary Standard Industrial Classification Code Number)		(I.R.S. Employer Identification Number)

1601 Cloverfield Blvd.
Suite 620 South
Santa Monica, CA 90404
(310) 752-0200

(Address, including zip code, and telephone number,
including area code, of Registrant's principal executive offices)

 

Adam L. Miller
Chief Executive Officer
Cornerstone OnDemand, Inc.
1601 Cloverfield Blvd.
Suite 620 South
Santa Monica, CA 90404
(310) 752-0200

(Name, address, including zip code, and telephone number,
including area code, of agent for service)

 

Copies to:

Herbert P. Fockler Rachel B. Proffitt Wilson Sonsini Goodrich & Rosati, P.C. 650 Page Mill Road Palo Alto, CA 94304 (650) 493-9300		Perry A. Wallack Chief Financial Officer 1601 Cloverfield Blvd. Suite 620 South Santa Monica, CA 90404 (310) 752-0200		Christopher L. Kaufman Minji Cho Latham & Watkins LLP 140 Scott Drive Menlo Park, CA 94025 (650) 328-4600

 

Approximate date of commencement of proposed sale to the public: As soon as practicable after this Registration Statement becomes effective.

If any of the securities being registered on this form are to be offered on a delayed or continuous basis pursuant to Rule 415 under the Securities Act of 1933, check the following box. o

If this Form is filed to register additional securities for an offering pursuant to Rule 462(b) under the Securities Act, check the following box and list the Securities Act registration statement number of the earlier effective registration statement for the same offering. o

If this Form is a post-effective amendment filed pursuant to Rule 462(c) under the Securities Act, check the following box and list the Securities Act registration statement number of the earlier effective registration statement for the same offering. o

If this Form is a post-effective amendment filed pursuant to Rule 462(d) under the Securities Act, check the following box and list the Securities Act registration statement number of the earlier effective registration statement for the same offering. o

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See the definitions of “large accelerated filer,” “accelerated filer” and “smaller reporting company” in Rule 12b-2 of the Exchange Act.

Large accelerated filer o		Accelerated filer o
Non-accelerated filer x (Do not check if a smaller reporting company)		Smaller reporting company o

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The Registrant hereby amends this Registration Statement on such date or dates as may be necessary to delay its effective date until the Registrant shall file a further amendment which specifically states that this Registration Statement shall thereafter become effective in accordance with Section 8(a) of the Securities Act of 1933 or until the Registration Statement shall become effective on such date as the Commission, acting pursuant to said Section 8(a), may determine.

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The information in this preliminary prospectus is not complete and may be changed. These securities may not be sold until the registration statement filed with the Securities and Exchange Commission is effective. This preliminary prospectus is not an offer to sell nor does it seek an offer to buy these securities in any jurisdiction where the offer or sale is not permitted.

Subject to Completion. Dated December 16, 2010.

          Shares

Cornerstone OnDemand, Inc.

Common Stock

 

This is an initial public offering of shares of common stock of Cornerstone OnDemand, Inc.

Cornerstone OnDemand, Inc. is offering           of the shares to be sold in the offering. The selling stockholders identified in this prospectus, which include certain of our executive officers and entities affiliated with members of our board of directors, are offering an additional          shares. Cornerstone OnDemand, Inc. will not receive any of the proceeds from the sale of the shares being sold by the selling stockholders.

Prior to this offering, there has been no public market for the common stock. It is currently estimated that the initial public offering price per share will be between $    and $    . Cornerstone OnDemand, Inc. has applied to list the common stock on the NASDAQ Global Market under the symbol “CSOD.”

See “Risk Factors” on page 9 to read about factors you should consider before buying shares of the common stock.

 

Neither the Securities and Exchange Commission nor any other regulatory body has approved or disapproved of these securities or passed upon the accuracy or adequacy of this prospectus. Any representation to the contrary is a criminal offense.

 

		Per Share				Total
Initial price to public		$				$
Underwriting discount		$				$
Proceeds, before expenses, to Cornerstone OnDemand, Inc.		$				$
Proceeds, before expenses, to the selling stockholders		$				$

To the extent that the underwriters sell more than           shares of common stock, the underwriters have the option to purchase up to an additional           shares from the selling stockholders at the initial price to public less the underwriting discount.

 

The underwriters expect to deliver the shares against payment in New York, New York on or about               , 2011.

Goldman, Sachs & Co.		Barclays Capital

 

William Blair & Company Pacific Crest Securities		Piper Jaffray JMP Securities

Prospectus dated               , 2011.

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		Page
Prospectus Summary			1
Risk Factors			9
Special Note Regarding Forward-Looking Statements			30
Use of Proceeds			31
Dividend Policy			31
Capitalization			32
Dilution			34
Selected Consolidated Financial Data			36
Management’s Discussion and Analysis of Financial Condition and Results of Operations			39
Business			78
Management			95
Executive Compensation			102
Certain Relationships and Related Party Transactions			131
Principal and Selling Stockholders			135
Description of Capital Stock			139
Shares Eligible for Future Sale			144
Material U.S. Federal Income Tax Consequences to Non-U.S. Holders of Our Common Stock			147
Underwriting			151
Legal Matters			155
Experts			155
Where You Can Find More Information			155
Index to Consolidated Financial Statements			F-1

Through and including         , 2011 (the 25th day after the date of this prospectus), all dealers effecting transactions in these securities, whether or not participating in this offering, may be required to deliver a prospectus. This is in addition to a dealer’s obligation to deliver a prospectus when acting as an underwriter and with respect to an unsold allotment or subscription.

 

No dealer, salesperson or other person is authorized to give any information or to represent anything not contained in this prospectus. You must not rely on any unauthorized information or representations. This prospectus is an offer to sell only the shares offered hereby, but only under circumstances and in jurisdictions where it is lawful to do so. The information contained in this prospectus is current only as of its date.

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To deal with these challenges, organizations have deployed a variety of solutions, including written tracking systems and software based solutions. International Data Corporation, or IDC, estimates that total spending on software for workforce, e-learning, e-recruiting, intelligent compensation and performance management was $3.6 billion in 2009. ¹ Historically, many of these software solutions have been human resource applications running on hardware located on organizations’ premises. However, we believe that just as organizations have increasingly chosen software-as-a-service, or SaaS, solutions for business applications such as sales force management, they will also increasingly adopt SaaS learning and talent management solutions. According to IDC, the overall SaaS market totaled $13.1 billion in revenue in 2009, representing 5.7% of worldwide software spending across all primary markets, and is expected to grow to $32.4 billion by 2013, representing 13.4% of worldwide software spending across all primary markets. ²

Many existing learning and talent management solutions suffer from shortcomings such as narrow functionality, limited configurability, difficulty of use, inability to scale and high costs of deployment, maintenance and upgrades. As a result, we believe a market opportunity exists for a comprehensive, integrated solution that helps organizations manage all aspects of their internal and external human capital and link talent management to their business strategy.

The Cornerstone OnDemand Answer

We deliver a comprehensive SaaS solution that consists of five integrated platforms for learning management, enterprise social networking, performance management, succession planning and extended enterprise. We offer a number of cross-platform tools for talent management analytics and reporting, employee profile management, employee on-boarding and e-learning content aggregation and delivery. We also provide consulting services for configuration, integration and training for our solution. We believe that our solution delivers the following benefits:

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Our Strategy

Our goal is to empower people, organizations and communities with our comprehensive learning and talent management solution. Key elements of our strategy include:

We are also committed to empowering our employees and the communities around us, in part demonstrated by our creation of the Cornerstone OnDemand Foundation.

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Corporate Information

We were incorporated in Delaware in 1999 under the name “CyberU, Inc.” and changed our name to Cornerstone OnDemand, Inc. in 2005. Our principal executive offices are located at 1601 Cloverfield Blvd., Suite 620 South, Santa Monica, CA 90404, and our telephone number is (310) 752-0200. Our website address is www.csod.com . Information contained on our website, however, is not a part of this prospectus, and the inclusion of our website address in this prospectus is an inactive textual reference only.

“Cornerstone,” “Cornerstone OnDemand,” the Cornerstone OnDemand logo, “CyberU” and other trademarks or service marks of Cornerstone OnDemand appearing in this prospectus are the property of Cornerstone OnDemand. Trade names, trademarks and service marks of other companies appearing in this prospectus are the property of their respective holders.

Industry and Market Data

Some of the industry and market data contained in this prospectus are based on independent industry publications or other publicly available information, while other information is based on our internal sources. Although we believe that each source is reliable as of its respective date, the information contained in such sources involve a number of assumptions and limitations and has not been independently verified. As a result, you should be aware that the industry and market industry data contained in this prospectus, and beliefs and estimates based on such data, may not be reliable.

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Except as otherwise indicated, information in this prospectus reflects or assumes the following:

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SUMMARY CONSOLIDATED FINANCIAL DATA

The following tables present our consolidated financial and other data for our business for the periods indicated. We derived the summary consolidated financial data for the years ended December 31, 2007, 2008 and 2009 from our audited financial statements included elsewhere in this prospectus. Summary consolidated financial data for the nine months ended September 30, 2009 and 2010 and at September 30, 2010 are derived from our unaudited consolidated financial statements included elsewhere in this prospectus. Our historical results are not necessarily indicative of the results to be expected in the future. You should read this summary consolidated financial data in conjunction with “ Management’s Discussion and Analysis of Financial Condition and Results of Operations ” and our consolidated financial statements and related notes, all included elsewhere in this prospectus.

		Years Ended December 31,												Nine Months Ended September 30,
		2007				2008				2009				2009				2010
		(in thousands, except per share data)
Consolidated statements of operations data:
Revenue		$	10,976			$	19,626			$	29,322			$	21,212			$	32,572
Cost of revenue (1)			3,911				6,116				8,676				6,071				10,125
Gross profit			7,065				13,510				20,646				15,141				22,447
Operating expenses:
Selling and marketing (1)			9,343				16,914				18,886				13,265				19,901
Research and development (1)			1,754				2,724				2,791				1,978				3,548
General and administrative (1)			2,653				2,564				4,329				2,854				5,550
Total operating expenses			13,750				22,202				26,006				18,097				28,999
Loss from operations			(6,685	)			(8,692	)			(5,360	)			(2,956	)			(6,552	)
Other income (expense):
Interest income (expense) and other income (expense), net			(144	)			(639	)			(813	)			(546	)			(762	)
Change in fair value of preferred stock warrant liabilities (2)			1,147				(790	)			(2,147	)			(1,550	)			(24,077	)
Loss before provision for income taxes			(5,682	)			(10,121	)			(8,320	)			(5,052	)			(31,391	)
Provision for income taxes			(20	)			(62	)			(72	)			(54	)			(69	)
Net loss			(5,702	)			(10,183	)			(8,392	)			(5,106	)			(31,460	)
Excess of fair value of consideration transferred over carrying value on redemption of Series A preferred stock			(2,425	)			—				—				—				—
Accretion of redeemable preferred stock			(211	)			(337	)			(2,072	)			(1,524	)			(4,724	)
Net loss attributable to common stockholders		$	(8,338	)		$	(10,520	)		$	(10,464	)		$	(6,630	)		$	(36,184	)
Net loss per share attributable to common stockholders, basic and diluted (3)		$	(0.97	)		$	(1.25	)		$	(1.24	)		$	(0.78	)		$	(4.11	)
Weighted average common shares outstanding, basic and diluted			8,562				8,387				8,467				8,460				8,803
Pro forma net loss per share attributable to common stockholders – basic and diluted (4)										$	(0.20	)						$	(0.23	)
Pro forma weighted average common shares outstanding – basic and diluted											31,786								32,556
As adjusted pro forma net loss per share attributable to common stockholders – basic and diluted (5)										$								$
As adjusted pro forma weighted average common shares outstanding – basic and diluted

(See footnotes on next page)

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		Year ended December 31,												Nine months ended September 30,
		2007				2008				2009				2009				2010
		(in thousands)
Stock-based compensation:
Cost of revenue		$	24			$	30			$	27			$	19			$	45
Selling and marketing			91				143				221				141				204
Research and development			16				24				22				9				38
General and administrative			89				45				61				39				85
Total		$	220			$	242			$	331			$	208			$	372

		As of September 30, 2010
		Actual				Pro Forma (1)				Pro Forma As Adjusted (2) (3)
		(in thousands)
Consolidated balance sheet data:
Cash and cash equivalents		$	5,972							$
Property and equipment, net			4,071
Working capital, excluding deferred revenue			16,121
Total assets			35,469
Debt, current portion			23
Deferred revenue, current and non-current portions			23,491
Capital lease obligations, net of current portion			1,769
Long-term debt, net of current portion			11,479
Preferred stock warrant liabilities			29,760
Convertible preferred stock			38,578
Stockholders’ (deficit) equity			(80,420	)

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The fluctuations that result from the length and variability of our sales cycle may be magnified by our focus on sales to large and mid-sized organizations. If we are unable to close an expected significant transaction with one or more of these companies in a particular period, or if an expected transaction is delayed until a subsequent period, our operating results for that period, and for any future periods in which revenue from such transaction would otherwise have been recognized, may be adversely affected.

Our financial results may fluctuate due to other factors, some of which may be beyond our control.

There are a number of other factors that may cause our financial results to fluctuate from period to period, including:

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In light of the foregoing factors, we believe that our financial results, including our revenue and deferred revenue levels, may vary significantly from period-to-period. As a result, period-to-period comparisons of our operating results may not be meaningful and should not be relied on as an indication of future performance.

The forecasts of market growth included in this prospectus may prove to be inaccurate, and even if the markets in which we compete achieve the forecasted growth, we cannot assure you our business will grow at similar rates, or at all.

Growth forecasts are subject to significant uncertainty and are based on assumptions and estimates which may not prove to be accurate. Forecasts relating to the expected growth in the SaaS market or learning and talent management market may prove to be inaccurate. Even if these markets experience the forecasted growth, we may not grow our businesses at similar rates, or at all. Our growth is subject to many factors, including our success in implementing our business strategy, which is subject to many risks and uncertainties. Accordingly, the forecasts included in this prospectus should not be taken as indicative of our future growth.

Our business depends substantially on clients renewing their agreements and purchasing additional platforms from us or adding additional users. Any decline in our client renewals, purchases of additional platforms or additional users would harm our future operating results.

In order for us to improve our operating results, it is important that our clients renew their agreements with us when the initial contract term expires and also purchase additional platforms or add additional users. Our clients have no obligation to renew their subscriptions after the initial subscription period, and we cannot assure you that clients will renew subscriptions at the same or higher level of service, if at all. In fact, in the past, some of our clients have elected not to renew their agreements with us. Moreover, certain of our clients have the right to cancel their agreements for convenience, subject to certain notice requirements and, in some cases, early termination fees. Our clients’ renewal rates may decline or fluctuate as a result of a number of factors, including their satisfaction or dissatisfaction with our solution, pricing, the prices of competing products or services, mergers and acquisitions affecting our client base, reduced hiring by our clients or reductions in our clients’ spending levels. If our clients do not renew their subscriptions, renew on less favorable terms, fail to purchase additional platforms, or fail to add new users, our revenue may decline, and our operating results may be harmed.

The market in which we participate is intensely competitive, and if we do not compete effectively, our operating results could be harmed.

The market for learning and talent management software is highly competitive, rapidly evolving and fragmented. Many of our competitors and potential competitors are larger and have greater brand name recognition, much longer operating histories, larger marketing budgets and significantly greater resources than we do, and, with the introduction of new technologies and market entrants, we expect competition to intensify in the future. If we fail to compete effectively, our business will be harmed. Some of our principal competitors offer their products or services at a lower price, which has resulted in pricing pressures. Similarly, some competitors offer different billing terms which has

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resulted in pressures on our billing terms. If we are unable to maintain our pricing levels and our billing terms, our operating results would be negatively impacted. In addition, pricing pressures and increased competition generally could result in reduced sales, reduced margins, losses or the failure of our solution to achieve or maintain more widespread market acceptance, any of which could harm our business.

We face competition from paper-based processes and desktop software tools. We also face competition from custom-built software that is designed to support the needs of a single organization, as well as from third-party human resource application providers. These software vendors include, without limitation, Halogen Software, Inc., Jive Software, Inc., Oracle Corporation, Plateau Systems, Ltd, Saba Software, Inc., SAP AG, Softscape, Inc., StepStone ASA, a subsidiary of Axel Springer AG, SuccessFactors, Inc., SumTotal Systems, Inc., and Taleo Corporation.

Many of our competitors are able to devote greater resources to the development, promotion and sale of their products and services. In addition, many of our competitors have established marketing relationships, access to larger client bases and major distribution agreements with consultants, system integrators and distributors. Moreover, many software vendors could bundle human resource products or offer such products at a lower price as part of a larger product sale. In addition, some competitors may offer software that addresses one, or a limited number, of learning or talent management functions at a lower price point or with greater depth than our solution. As a result, our competitors may be able to respond more quickly and effectively than we can to new or changing opportunities, technologies, standards or client requirements. Further, some potential clients, particularly large enterprises, may elect to develop their own internal solutions. For all of these reasons, we may not be able to compete successfully against our current and future competitors.

Our business and operations are experiencing rapid growth and organizational change. If we fail to effectively manage such growth and change in a manner that preserves the key aspects of our corporate culture, our business and operating results could be harmed.

We have experienced, and may continue to experience, rapid growth and organizational change, which has placed, and may continue to place, significant demands on our management, operational and financial resources. For example, our headcount has grown from approximately 190 employees on September 30, 2009 to approximately 290 employees on September 30, 2010. In addition, we have established offices in the United Kingdom, France, Germany, Israel and India, and we may continue to expand our international operations into other countries in the future. We have also experienced significant growth in the number of users, transactions and data that our SaaS hosting infrastructure supports. Finally, our organizational structure is becoming more complex as we improve our operational, financial and management controls as well as our reporting systems and procedures. We will require significant capital expenditures and the allocation of valuable management resources to grow and change in these areas without undermining our corporate culture of rapid innovation, teamwork and attention to client success that has been central to our growth so far. If we fail to manage our anticipated growth and change in a manner that preserves the key aspects of our corporate culture, the quality of our solution may suffer, which could negatively affect our brand and reputation and harm our ability to retain and attract clients.

For a detailed discussion of the risks related to our ability to expand our business internationally, manage growth in our SaaS hosting network infrastructure, and expand parts of our organization to implement improved operational, financial and management controls and reporting systems, see the following risk factors “  — We currently have only a limited number of international offices and may expand our international operations, but we do not have substantial experience in international markets and may not achieve the results that we expect ” and “  — As a result of becoming a public company, we will be obligated to develop and maintain proper and effective internal control over financial reporting. We and our independent registered public accountants have determined that we have experienced significant deficiencies in internal controls. If we do not remediate these significant deficiencies and complete our analysis of our internal control over financial reporting in a timely

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manner, or if our internal controls are determined to be ineffective, investor confidence in our company and, as a result, the value of our common stock may be adversely affected. ”

As a result of becoming a public company, we will be obligated to develop and maintain proper and effective internal control over financial reporting. We and our independent registered public accountants have determined that we have experienced significant deficiencies in internal controls. If we do not remediate these significant deficiencies and complete our analysis of our internal control over financial reporting in a timely manner, or if our internal controls are determined to be ineffective, investor confidence in our company and, as a result, the value of our common stock may be adversely affected.

We will be required, pursuant to Section 404 of the Sarbanes-Oxley Act, to furnish a report by management on, among other things, the effectiveness of our internal control over financial reporting for the first fiscal year beginning after the effective date of this offering. Our auditors may also need to attest to the effectiveness of our internal controls over financial reporting. This assessment will need to include disclosure of any material weaknesses identified by our management in our internal control over financial reporting.

Two significant deficiencies in internal controls were identified in connection with the preparation of our financial statements and the audit of our financial results for 2009. We determined that we had a significant deficiency relating to the proper accrual of certain bonuses for non-executive employees in prior years. In addition, we determined that we had a significant deficiency relating to errors discovered by us and our independent registered public accountants in our manual input of amounts necessary for the calculation of revenue under new guidance for reporting revenue from multiple-deliverables arrangements. None of these errors resulted in a revenue adjustment that we determined to be material, either individually or in the aggregate, to our financial statements.

We have taken actions to remediate both of these significant deficiencies including instituting more detailed recording, review and approval processes, establishing additional internal controls, providing additional training and fully implementing our new financial accounting system. These efforts are ongoing and we cannot assure you that they will be successful.

We are in the very early stages of the costly and challenging process of compiling our system of internal controls over financial reporting and processing documentation necessary to perform the evaluation needed to comply with Section 404. We may discover, and not be able to remediate, future significant deficiencies or material weaknesses, nor be able to complete our evaluation, testing and any required remediation in a timely fashion. During the evaluation and testing process, if we identify one or more material weaknesses in our internal control over financial reporting, we will be unable to assert that our internal controls are effective. If we are unable to assert that our internal controls over financial reporting are effective, or if our auditors are unable to express an opinion on the effectiveness of our internal controls, we could lose investor confidence in the accuracy and completeness of our financial reports, which could have a material adverse effect on the price of our common stock.

Security and privacy breaches may hurt our business.

Our solution involves the storage and transmission of clients’ proprietary and confidential information over the Internet, and security breaches, unauthorized access, unauthorized usage, virus or similar breach or disruption could result in loss of this information, damage to our reputation, early termination of our contracts, litigation, regulatory investigations or other liabilities. If our security measures are breached as a result of third-party action, employee error, malfeasance or otherwise and, as a result, someone obtains unauthorized access to client data, our reputation will be damaged, our business may suffer and we could incur significant liability. Techniques used to obtain unauthorized access or to sabotage systems change frequently and generally are not recognized until launched against a target. As a result, we may be unable to anticipate these techniques or to implement adequate preventative measures. If an actual or perceived security breach occurs, the market perception of our security measures could be harmed and we could lose sales and clients.

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Any significant violations of data privacy could result in the loss of business, litigation and regulatory investigations and penalties that could damage our reputation and adversely impact our results of operations and financial condition. Moreover, if a high profile security breach occurs with respect to another SaaS provider, our clients and potential clients may lose trust in the security of the SaaS business model generally, which could adversely impact our ability to retain existing clients or attract new ones.

Any significant disruption in our SaaS hosting network infrastructure could harm our reputation, require us to provide credits or refunds, result in early termination of a client agreement or a loss of clients, and adversely affect our business.

Our SaaS hosting network infrastructure is a critical part of our business operations. Our clients access our solution through a standard web browser. Our clients depend on us for fast and reliable access to our solution. Our software is proprietary, and we rely on the expertise of members of our engineering and software development teams for the continued performance of our solution. We have experienced, and may in the future experience, disruptions in our computing and communications infrastructure. Factors that may cause such disruptions include:

Although we generally back up our client databases hourly and store our data in more than one geographically distinct location at least weekly, our infrastructure does not currently include the real-time mirroring of data. Thus, in the event of any of the factors described above, or certain other failures of our computing infrastructure, client data from recent transactions may be permanently lost. Moreover, some of our agreements include performance guarantees and service level standards that obligate us to provide credits, or refunds or termination rights in the event of a significant disruption in our SaaS hosting network infrastructure or other technical problems that relate to the functionality or design of our solution.

Defects in our solution could affect our reputation, result in significant costs to us and impair our ability to sell our solution and related services.

Defects in our solution could adversely affect our reputation, result in significant costs to us and impair our ability to sell our solution in the future. The costs incurred in correcting any solution defects may be substantial and could adversely affect our operating results. Although we continually test our solution for defects and work with clients through our client support organization to identify and correct errors, defects in our solution are likely to occur in the future. Any defects that cause interruptions to the availability of our solution could result in:

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While our client agreements typically contain limitations and disclaimers that purport to limit our liability for damages related to defects in our solution, such limitations and disclaimers may not be enforced by a court or other tribunal or otherwise effectively protect us from such claims.

We may acquire other companies or technologies, which could divert our management’s attention, result in additional dilution to our stockholders and otherwise disrupt our operations and harm our operating results.

In the future, we may seek to acquire or invest in businesses, products or technologies that we believe could complement or expand our solution, enhance our technical capabilities or otherwise offer growth opportunities. The pursuit of potential acquisitions may divert the attention of management and cause us to incur various expenses in identifying, investigating and pursuing suitable acquisitions, whether or not they are ultimately consummated.

We do not have any experience in acquiring other businesses. If we acquire additional businesses, we may not be able to integrate the acquired personnel, operations and technologies successfully or effectively manage the combined business following the acquisition. We may also not achieve the anticipated benefits from the acquired business due to a number of factors, including:

In addition, a significant portion of the purchase price of companies we acquire may be allocated to acquired goodwill and other intangible assets, which must be assessed for impairment at least annually. In the future, if our acquisitions do not yield expected returns, we may be required to take charges to our operating results based on this impairment assessment process, which could harm our results of operations.

Acquisitions could also result in dilutive issuances of equity securities or the incurrence of debt, which could adversely affect our operating results. In addition, if an acquired business fails to meet our expectations, our operating results, business and financial condition may suffer.

Our growth depends in part on the success of our strategic relationships with third parties.

We anticipate that we will continue to depend on various third-party relationships in order to grow our business. In addition to growing our indirect sales channels, we intend to pursue additional relationships with other third parties, such as technology and content providers and implementation consultants. Identifying, negotiating and documenting relationships with third parties require significant time and resources as does integrating third-party content and technology. Our agreements with distributors and providers of technology, content and consulting services are typically non-exclusive, do not prohibit them from working with our competitors or from offering competing services and generally do not have minimum purchase commitments. Our competitors may be effective in providing incentives to third parties to favor their products or services or to prevent or reduce subscriptions to our solution. In addition, these distributors and providers may not perform as expected under our agreements, and we have had, and may in the future have, disagreements or disputes with such distributors and providers, which could negatively affect our brand and reputation. A global economic slowdown could also adversely affect the businesses of our distributors, and it is possible that they may not be able to devote the resources we expect to the relationship.

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If we are unsuccessful in establishing or maintaining our relationships with these third parties, including our relationship with ADP, our ability to compete in the marketplace or to grow our revenue could be impaired and our operating results would suffer. Even if we are successful, we cannot assure you that these relationships will result in improved operating results.

Failure to effectively expand our direct sales teams and develop and expand our indirect sales channel will impede our growth.

We will need to continue to expand our sales and marketing infrastructure in order to grow our client base and our business. We plan to significantly expand our direct sales teams and engage additional third-party distributors, both domestically and internationally. Identifying, recruiting and training these people and entities will require significant time, expense and attention. Our business will be seriously harmed and our financial resources will be wasted if our efforts to expand our direct and indirect sales channels do not generate a corresponding increase in revenue. In particular, if we are unable to hire, develop and retain talented sales personnel or if our new direct sales personnel are unable to achieve expected productivity levels in a reasonable period of time, we may not be able to significantly increase our revenue and grow our business.

If we fail to retain key employees and recruit qualified technical and sales personnel, our business could be harmed.

We believe that our success depends on the continued employment of our senior management and other key employees, such as our chief executive officer. In addition, because our future success is dependent on our ability to continue to enhance and introduce new software and services, we are heavily dependent on our ability to attract and retain qualified engineers with the requisite education, background and industry experience. As we expand our business, our continued success will also depend, in part, on our ability to attract and retain qualified sales, marketing and operational personnel capable of supporting a larger and more diverse client base. The loss of the services of a significant number of our engineers or sales people could be disruptive to our development efforts or business relationships. In addition, if any of our key employees joins a competitor or decides to otherwise compete with us, we may experience a material disruption of our operations and development plans, which may cause us to lose clients or increase operating expenses as the attention of our remaining senior managers is diverted to recruit replacements for the departed key employees.

In cases where we are asked by clients to deploy our solution on their behalf, failure to effectively manage such client deployments by us or our third-party service providers could adversely impact our business.

Clients have the option of implementing our solution themselves or relying on us to do so on their behalf. In cases where we are asked to deploy our solution for a client, we need to have a substantial understanding of such client’s business so that we can configure our solution in a manner that complements its existing business processes and integrates our solution into its existing systems. It may be difficult for us to manage the timeliness of these deployments and the allocation of personnel and resources by us or our clients. In certain situations, we also work with third-party service providers in the deployment of our solution, and we may experience difficulties managing such third parties. Failure to successfully manage client deployments by us or our third-party service providers could harm our reputation and cause us to lose existing clients, face potential client disputes or limit the rate at which new clients purchase our solution.

Because we recognize revenue from client subscriptions over the term of the agreement, a significant downturn in our business may not be immediately reflected in our operating results.

We recognize revenue from subscription agreements monthly over the terms of these agreements, which is typically three years. As a result, a significant portion of the revenue we report in each quarter is generated from client agreements entered into during previous periods.

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Consequently, a decline in new or renewed subscriptions in any one quarter may not impact our financial performance in that quarter, but will negatively affect our revenue in future quarters. If a number of contracts expire and are not renewed in the same quarter, our revenue will decline significantly in that quarter and subsequent quarters. In addition, we may be unable to adjust our fixed costs in response to reduced revenue. Accordingly, the effect of significant declines in sales and market acceptance of our solution may not be reflected in our short-term results of operations.

Certain of our operating results and financial metrics are difficult to predict as a result of seasonality.

We have historically experienced seasonality in terms of when we enter into client agreements for our solution. We sign a significantly higher percentage of agreements with new clients, and renewal agreements with existing clients, in the fourth quarter of each year and a significant portion of these agreements are signed during the last month, and with respect to each quarter, often the last two weeks, of the quarter. This seasonality is reflected to a much lesser extent, and sometimes is not immediately apparent, in our revenue, due to the fact that we recognize subscription revenue over the term of the client agreement, which is generally three years. We expect this seasonality to continue, or possibly increase, in the future, which may cause fluctuations in certain of our operating results and financial metrics, and thus difficulties in predictability.

If we fail to manage our SaaS hosting network infrastructure capacity, our existing clients may experience service outages and our new clients may experience delays in the deployment of our learning and talent management solution.

We have experienced significant growth in the number of users, transactions and data that our hosting infrastructure supports. We seek to maintain sufficient excess capacity in our SaaS hosting network infrastructure to meet the needs of all of our clients. We also seek to maintain excess capacity to facilitate the rapid provision of new client deployments and the expansion of existing client deployments. However, the provision of new hosting infrastructure requires significant lead time. If we do not accurately predict our infrastructure capacity requirements, our existing clients may experience service outages that may subject us to financial penalties, financial liabilities and client losses. If our hosting infrastructure capacity fails to keep pace with increased sales, clients may experience delays as we seek to obtain additional capacity, which could harm our reputation and adversely affect our revenue growth.

Because we generally recognize subscription revenue from our clients over the terms of their agreements but incur most costs associated with generating such agreements upfront, rapid growth in our client base may put downward pressure on our operating income in the short term.

The expenses associated with generating client agreements are generally incurred up front but the resulting subscription revenue is generally recognized over the life of the agreements; therefore, increased growth in the number of clients will result in our recognition of more costs than revenue during the early periods covered by such agreements, even in cases where the agreements are expected to be profitable for us over their full terms.

Integrated, comprehensive SaaS solutions such as ours represent a relatively recent approach to addressing organizations’ talent management challenges, and we may be forced to change the prices we charge for our solution, or the pricing model upon which they are based, as the market for this type of solution evolves.

Providing organizations with applications to address their talent management challenges through integrated, comprehensive SaaS solutions is a developing market. The market for these solutions is therefore still evolving, and competitive dynamics may cause pricing levels, as well as pricing models generally, to change, as the market matures and as existing and new market participants introduce new types of solutions and different approaches to enable organizations to address their talent management needs. As a result, we may be forced to reduce the prices we charge for our solution or

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the pricing model on which they are based, and may be unable to renew existing client agreements or enter into new client agreements at the same prices and upon the same terms that we have historically, which could have a material adverse effect on our revenue, gross margin and other operating results.

Existing or future laws and regulations relating to privacy or data security could increase the cost of our solution and subject us or our clients to litigation, regulatory investigations and other potential liabilities.

Our learning and talent management solution enables our clients to collect, manage and store a wide range of data related to every phase of the employee performance and management cycle. The United States and various state governments have adopted or proposed limitations on the collection, distribution and use of personal information. Several foreign jurisdictions, including the European Union and the United Kingdom, have adopted legislation (including directives or regulations) that increase or change the requirements governing data collection and storage in these jurisdictions. If our privacy or data security measures fail to comply with current or future laws and regulations, we may be subject to litigation, regulatory investigations or other liabilities. Moreover, if future laws and regulations limit our clients’ ability to use and share employee data or our ability to store, process and share data with our clients over the Internet, demand for our solution could decrease, our costs could increase, and our results of operations and financial condition could be harmed.

Evolving regulation of the Internet or changes in the infrastructure underlying the Internet may adversely affect our financial condition by increasing our expenditures and causing client dissatisfaction.

As Internet commerce continues to evolve, regulation by federal, state or foreign agencies may increase. We are particularly sensitive to these risks because the Internet is a critical component of our business model. In addition, taxation of services provided over the Internet or other charges imposed by government agencies or by private organizations for accessing the Internet may also be imposed. Legislation has been proposed that may impact the way that Internet service providers treat Internet traffic. The outcome of such proposals is uncertain but certain outcomes may negatively impact our business or increase our operating costs. Any regulation imposing greater fees for Internet use or restricting information exchanged over the Internet could result in a decline in the use of the Internet and the viability of Internet-based services, which could harm our business.

In addition, the rapid and continual growth of traffic on the Internet has resulted at times in slow connection and download speeds among Internet users. Our business expansion may be harmed if the Internet infrastructure cannot handle our clients’ demands or if hosting capacity becomes insufficient. If our clients become frustrated with the speed at which they can utilize our solution over the Internet, our clients may discontinue the use of our learning and talent management solution and choose not to renew their contracts with us.

We currently have only a limited number of international offices and may expand our international operations, but we do not have substantial experience in international markets and may not achieve the results that we expect.

We currently have international offices in the United Kingdom, France, Germany, Israel and India, and we may expand our international operations into other countries in the future. International operations involve a variety of risks, including:

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We have limited experience in marketing, selling and supporting our products and services abroad. Our limited experience in operating our business internationally increases the risk that any potential future expansion efforts that we may undertake will not be successful. If we invest substantial time and resources to expand our international operations and are unable to do so successfully and in a timely manner, our business and operating results will suffer.

Even if demand for learning and talent management products and services increases generally, there is no guarantee that demand for SaaS solutions like ours will increase to a corresponding degree.

The widespread adoption of our solution depends not only on strong demand for learning and talent management products and services generally, but also for products and services delivered via a SaaS business model in particular. There are still a significant number of organizations that have adopted no talent management functions at all, and it is unclear whether such organizations ever will adopt such functions and, if they do, whether they will desire a SaaS learning and talent management solution like ours. As a result, we cannot assure you that our SaaS learning and talent management solution will achieve and sustain the high level of market acceptance that is critical for the success of our business.

Mergers of or other strategic transactions by our competitors could weaken our competitive position or reduce our revenue.

If one or more of our competitors were to merge or partner with another of our competitors, the change in the competitive landscape could adversely affect our ability to compete effectively. Our competitors may also establish or strengthen cooperative relationships with our current or future strategic distributors, systems integrators, payroll services companies, third-party consulting firms or other parties with whom we have relationships, thereby limiting our ability to promote our solution and limiting the number of consultants available to implement our solution. Disruptions in our business caused by these events could reduce our revenue.

If we fail to develop our brand cost-effectively, our business may suffer.

We believe that developing and maintaining awareness of the Cornerstone OnDemand brand in a cost-effective manner is critical to achieving widespread acceptance of our existing and future solutions and is an important element in attracting new clients. Furthermore, we believe that the importance of brand recognition will increase as competition in our market increases. Successful promotion of our brand will depend largely on the effectiveness of our marketing efforts and on our ability to provide reliable and useful services at competitive prices. In the past, our efforts to build our brand have involved significant expenses. Brand promotion activities may not yield increased revenue, and even if they do, any increased revenue may not offset the expenses we incurred in building our brand. In addition, the Cornerstone OnDemand Foundation shares our company name and any negative perceptions of any kind about the Foundation could adversely affect our brand and reputation. If we fail to successfully promote and maintain our brand, or incur substantial expenses in an unsuccessful attempt to promote and maintain our brand, we may fail to attract enough new clients or retain our existing clients to the extent necessary to realize a sufficient return on our brand-building efforts, and our business could suffer.

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Fluctuations in the exchange rate of foreign currencies could result in currency transactions losses.

We currently have foreign sales denominated in Great British Pounds and Euros and, may in the future, have sales denominated in the currencies of additional countries in which we establish or have established sales offices. In addition, we incur a portion of our operating expenses in Great British Pounds and Euros and, to a much lesser extent, other foreign currencies. Any fluctuation in the exchange rate of these foreign currencies may negatively impact our business, financial condition and operating results. We have not previously engaged in foreign currency hedging. If we decide to hedge our foreign currency exposure, we may not be able to hedge effectively due to lack of experience, unreasonable costs or illiquid markets.

We face risks associated with our sales to governmental entities.

Sales to governmental entities currently account for a small portion of our revenue, but we may increase sales to such entities in the future. The risks associated with doing business with governmental entities include, but are not limited to, the following:

While our experience dealing with governmental entities has so far been limited, to the extent that we become more reliant on contracts with government clients in the future, our exposure to such risks could increase, which, in turn, could adversely impact our business.

If for any reason we are not able to develop enhancements and new features, keep pace with technological developments or respond to future disruptive technologies, our business will be harmed.

Our future success will depend on our ability to adapt and innovate. To attract new clients and increase revenue from existing clients, we will need to enhance and improve our existing solution and introduce new features. The success of any enhancement or new feature depends on several factors, including timely completion, introduction and market acceptance. If we are unable to successfully develop or acquire new features or platforms or enhance our existing solution to meet client needs, our business and operating results will be adversely affected.

In addition, because our solution is designed to operate on a variety of network, hardware and software platforms using Internet tools and protocols, we will need to continuously modify and enhance our solution to keep pace with changes in internet-related hardware, software, communication, browser and database technologies. If we are unable to respond in a timely and cost-effective manner to these rapid technological developments, our solution may become less marketable and less competitive or obsolete and our operating results may be negatively impacted.

Finally, our ability to grow is subject to the risk of future disruptive technologies. If new technologies emerge that are able to deliver learning and talent management solutions at lower prices, more efficiently or more conveniently, such technologies could adversely impact our ability to compete.

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We might require additional capital to support business growth, and this capital might not be available on acceptable terms, if at all.

We intend to continue to make investments to support our business growth and may require additional funds to respond to business challenges, including the need to develop new features and platforms or enhance our existing solution, improve our operating infrastructure or acquire complementary businesses and technologies. Accordingly, we may need to engage in equity or debt financings to secure additional funds. If we raise additional funds through further issuances of equity or convertible debt securities, our existing stockholders could suffer significant dilution, and any new equity securities we issue could have rights, preferences and privileges superior to those of holders of our common stock. Any debt financing secured by us in the future could involve restrictive covenants relating to our capital raising activities and other financial and operational matters, which may make it more difficult for us to obtain additional capital and to pursue business opportunities, including potential acquisitions. In addition, we may not be able to obtain additional financing on terms favorable to us, if at all. If we are unable to obtain adequate financing or financing on terms satisfactory to us, when we require it, our ability to continue to support our business growth and to respond to business challenges could be significantly impaired.

If we fail to adequately protect our proprietary rights, our competitive advantage could be impaired and we may lose valuable assets, generate reduced revenue and incur costly litigation to protect our rights.

Our success is dependent, in part, upon protecting our proprietary technology. We rely on a combination of patents, copyrights, trademarks, service marks, trade secret laws and contractual restrictions to establish and protect our proprietary rights in our products and services. However, the steps we take to protect our intellectual property may be inadequate. We will not be able to protect our intellectual property if we are unable to enforce our rights or if we do not detect unauthorized use of our intellectual property. Despite our precautions, it may be possible for unauthorized third parties to copy our products and use information that we regard as proprietary to create products and services that compete with ours. Some license provisions protecting against unauthorized use, copying, transfer and disclosure of our licensed products may be unenforceable under the laws of certain jurisdictions and foreign countries. Further, the laws of some countries do not protect proprietary rights to the same extent as the laws of the United States. To the extent we expand our international activities, our exposure to unauthorized copying and use of our products and proprietary information may increase.

We enter into confidentiality and invention assignment agreements with our employees and consultants and enter into confidentiality agreements with the parties with whom we have strategic relationships and business alliances. No assurance can be given that these agreements will be effective in controlling access to and distribution of our products and proprietary information. Further, these agreements do not prevent our competitors from independently developing technologies that are substantially equivalent or superior to our solution.

Any failure to protect our intellectual property rights could impair our ability to protect our proprietary technology and our brand.

In order to protect our intellectual property rights, we may be required to spend significant resources to monitor and protect these rights. Litigation may be necessary in the future to enforce our intellectual property rights and to protect our trade secrets. Litigation brought to protect and enforce our intellectual property rights could be costly, time consuming and distracting to management and could result in the impairment or loss of portions of our intellectual property. Furthermore, our efforts to enforce our intellectual property rights may be met with defenses, counterclaims and countersuits attacking the validity and enforceability of our intellectual property rights. Our failure to secure, protect and enforce our intellectual property rights could seriously harm our brand and adversely impact our business.

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We may be sued by third parties for alleged infringement of their proprietary rights.

There is considerable patent and other intellectual property development activity in our industry. Our success depends upon our not infringing upon the intellectual property rights of others. Our competitors, as well as a number of other entities and individuals, may own or claim to own intellectual property relating to our industry. From time to time, third parties may claim that we are infringing upon their intellectual property rights, and we may be found to be infringing upon such rights. We have and may in the future obtain licenses from third parties to forestall or settle any potential claims of alleged infringement of our products and technology upon the intellectual property rights of others. Discussions and negotiations with such third parties, whether successful or unsuccessful, could result in substantial costs and diversion of management resources, either of which could seriously harm our business. In the future, we may receive claims that our products and technology infringe or violate the claimant’s intellectual property rights. However, we may be unaware of the intellectual property rights of others that may cover some or all of our technology or products. Any claims or litigation could cause us to incur significant expenses and, if successfully asserted against us, could require that we pay substantial damages or ongoing royalty payments, prevent us from offering our services, or require that we comply with other unfavorable terms. We may also be obligated to indemnify our clients or distributors in connection with any such litigation and to obtain licenses, modify products, or refund fees, which could further exhaust our resources. In addition, we may pay substantial settlement costs which could include royalty payments in connection with any such litigation and to obtain licenses, modify products, or refund fees, which could further exhaust our resources. Furthermore, we may pay substantial settlement costs which could include royalty payments in connection with any claim or litigation, whether or not successfully asserted against us. Even if we were to prevail, any litigation regarding our intellectual property could be costly and time consuming and divert the attention of our management and key personnel from our business operations.

Our results of operations may be adversely affected if we are subject to a protracted infringement claim or a claim that results in a significant damage award.

We expect that software product developers will increasingly be subject to infringement claims as the number of products and competitors grows and the functionality of products in different industry segments overlaps. Our competitors or other third parties may challenge the validity or scope of our intellectual property rights. A claim may also be made relating to technology that we acquire or license from third parties. If we were subject to a claim of infringement, regardless of the merit of the claim or our defenses, the claim could:

We depend, in part, on technology of third parties licensed to us for our solution, and the loss or inability to maintain these licenses or errors in the software we license could result in increased costs, reduced service levels or delayed sales of our solution.

Indemnity provisions in various agreements potentially expose us to substantial liability for intellectual property infringement and other losses.

Our agreements with clients and other third parties may include indemnification provisions under which we agree to indemnify them for losses suffered or incurred as a result of claims of intellectual property infringement, damages caused by us to property or persons, or other liabilities relating to or arising from our products, services, or other contractual obligations. The term of these indemnity

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provisions generally survives termination or expiration of the applicable agreement. Large indemnity payments could harm our business, operating results and financial condition. From time to time, we are requested by clients to indemnify them for breach of confidentiality with respect to personal data. Although we normally do not agree to, or contractually limit our liability with respect to, such requests the existence of such a dispute with a client may have adverse effects on our client relationships and reputation.

We use open source software in our products, which could subject us to litigation or other actions.

We use open source software in our products and may use more open source software in the future. From time to time, there have been claims challenging the ownership of open source software against companies that incorporate open source software into their products. As a result, we could be subject to suits by parties claiming ownership of what we believe to be open source software. Litigation could be costly for us to defend, have a negative effect on our operating results and financial condition or require us to devote additional research and development resources to change our products. In addition, if we were to combine our proprietary software products with open source software in a certain manner, we could, under certain of the open source licenses, be required to release the source code of our proprietary software products. If we inappropriately use open source software, we may be required to re-engineer our products, discontinue the sale of our products or take other remedial actions.

We rely on third-party computer hardware and software that may be difficult to replace or which could cause errors or failures of our service.

We rely on computer hardware, purchased or leased, and software licensed from third parties in order to deliver our solution. This hardware and software may not continue to be available on commercially reasonable terms, if at all. Any loss of the right to use any of this hardware or software could result in delays in our ability to provide our solution until equivalent technology is either developed by us or, if available, identified, obtained and integrated. In addition, errors or defects in third-party hardware or software used in our solution could result in errors or a failure of our solution, which could harm our business. In addition, we recently completed the transition of our network infrastructure from a fully managed third-party hosting environment to self-managed, co-location facilities. If our co-location facilities do not scale and support our continued growth on a more cost-effective basis than a fully managed third-party environment, our business may be negatively impacted.

We are subject to governmental export and import controls that could impair our ability to compete in international markets due to licensing requirements and subject us to liability if we are not in full compliance with applicable laws.

Our solution is subject to export controls, including the Commerce Department's Export Administration Regulations and various economic and trade sanctions regulations established by the Treasury Department’s Office of Foreign Assets Controls, and exports of our solution must be made in compliance with these laws. If we fail to comply with these U.S. export control laws and import laws, including U.S. Customs regulations, we and certain of our employees could be subject to substantial civil or criminal penalties, including the possible loss of export or import privileges; fines, which may be imposed on us and responsible employees or managers; and, in extreme cases, the incarceration of responsible employees or managers. In addition, if our distributors fail to obtain appropriate import, export or re-export licenses or authorizations, we may also be adversely affected through reputational harm and penalties. Obtaining the necessary authorizations, including any required license, for a particular sale may be time-consuming and is not guaranteed, and may result in the delay or loss of sales opportunities. Furthermore, the U.S. export control laws and economic sanctions laws prohibit the shipment of certain products and services to U.S. embargoed or sanctioned countries, governments and persons. Even though we take precautions to prevent our solution from being shipped or provided to U.S. sanctions targets, our solution and services could be

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shipped to those targets or provided by our distributors despite such precautions. Any such shipment could have negative consequences, including government investigations, penalties and reputational harm. In addition, various countries regulate the import of certain encryption technology, including through import permitting/licensing requirements, and have enacted laws that could limit our ability to distribute our solution or could limit our clients’ ability to implement our solution in those countries. Changes in our solution or changes in export and import regulations may create delays in the introduction and sale of our solution in international markets, prevent our clients with international operations from deploying our solution or, in some cases, prevent the export or import of our solution to certain countries, governments or persons altogether. Any change in export or import regulations, economic sanctions or related laws, shift in the enforcement or scope of existing regulations, or change in the countries, governments, persons or technologies targeted by such regulations, could result in decreased use of our solution, or in our decreased ability to export or sell our solution to existing or potential clients with international operations. Any decreased use of our solution or limitation on our ability to export or sell our solution would likely adversely affect our business, financial condition and results of operations.

Changes in financial accounting standards or practices may cause adverse, unexpected financial reporting fluctuations and affect our reported results of operations.

A change in accounting standards or practices can have a significant effect on our reported results and may even affect our reporting of transactions completed before the change is effective. New accounting pronouncements and varying interpretations of accounting pronouncements have occurred and may occur in the future. Changes to existing rules or the questioning of current practices may adversely affect our reported financial results or the way we conduct our business. For example, we retrospectively adopted the amended guidance for revenue recognition for arrangements with multiple deliverables on January 1, 2009, which had a material impact to our financial position and results of operations.

The subleases for our corporate headquarters are subject, and subordinate, to a master lease, and any early termination of the master lease could materially and adversely affect our business.

We occupy our Santa Monica headquarters pursuant to two subleases from the primary tenant of the facility. The subleases are subject, and subordinate, to the terms and conditions of the tenant’s master lease with the building owner. Either or both subleases could be terminated early if the master lease is terminated for any reason, including, but not limited to, the tenant’s default or in the event the tenant exercises its right to terminate the master lease due to casualty or condemnation. Such a termination of our subleases could significantly disrupt our operations, including if we have to relocate our headquarters to another facility. Such disruptions could materially adversely affect our business and financial results.

Risks Related to Tax Issues

We are a multinational organization faced with increasingly complex tax issues in many jurisdictions, and we could be obligated to pay additional taxes in various jurisdictions.

As a multinational organization, we may be subject to taxation in several jurisdictions around the world with increasingly complex tax laws, the application of which can be uncertain. The amount of taxes we pay in these jurisdictions could increase substantially as a result of changes in the applicable tax principles, including increased tax rates, new tax laws or revised interpretations of existing tax laws and precedents, which could have a material adverse effect on our liquidity and results of operations. In addition, the authorities in these jurisdictions could review our tax returns and impose additional tax, interest and penalties, and the authorities could claim that various withholding requirements apply to us or our subsidiaries or assert that benefits of tax treaties are not available to us or our subsidiaries, any of which could have a material impact on us and the results of our operations.

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Taxing authorities could reallocate our taxable income among our subsidiaries, which could increase our consolidated tax liability.

We conduct operations world-wide through subsidiaries in various tax jurisdictions pursuant to transfer pricing arrangements between our subsidiaries. If two or more affiliated companies are located in different countries, the tax laws or regulations of each country generally will require that transfer prices be the same as those between unrelated companies dealing at arms’ length and that contemporaneous documentation is maintained to support the transfer prices. While we believe that we operate in compliance with applicable transfer pricing laws and intend to continue to do so, our transfer pricing procedures are not binding on applicable tax authorities. If tax authorities in any of these countries were to successfully challenge our transfer prices as not reflecting arms’ length transactions, they could require us to adjust our transfer prices and thereby reallocate our income to reflect these revised transfer prices, which could result in a higher tax liability to us. In addition, if the country from which the income is reallocated does not agree with the reallocation, both countries could tax the same income, resulting in double taxation. If tax authorities were to allocate income to a higher tax jurisdiction, subject our income to double taxation or assess interest and penalties, it would increase our consolidated tax liability, which could adversely affect our financial condition, results of operations and cash flows.

Our ability to use net operating loss carryforwards to reduce future tax payments may be limited if we experience a change in ownership, or if taxable income does not reach sufficient levels.

Under Section 382 of the Internal Revenue Code of 1986, as amended, if a corporation undergoes an “ownership change” (generally defined as a greater than 50% change (by value) in its equity ownership over a three year period), the corporation’s ability to use its pre-change net operating loss carryforwards and other pre-change tax attributes (such as research tax credits) to offset its post-change income may be limited. We may experience ownership changes in the future as a result of this initial public offering and subsequent shifts in our stock ownership. As a result, we may be limited in the portion of net operating loss carryforwards that we can use in the future to offset taxable income for U.S. Federal income tax purposes.

Risks Related to this Offering and Ownership of our Common Stock

Our stock price is likely to be volatile and could decline following this offering, resulting in a substantial loss on your investment.

Prior to this offering, there has not been a public market for our common stock. An active trading market for our common stock may never develop or be sustained, which could affect your ability to sell your shares and could depress the market price of your shares. In addition, the initial public offering price has been determined through negotiations among us, the selling stockholders, if any, and the representatives of the underwriters and may bear no relationship to the price at which our common stock will trade upon the completion of this offering. The stock market in general, and the market for technology-related stocks in particular, has been highly volatile. As a result, the market price of our common stock is likely to be similarly volatile, and investors in our common stock may experience a decrease in the value of their shares, including decreases unrelated to our operating performance or prospects. The price of our common stock could be subject to wide fluctuations in response to a number of factors, including those listed in this “ Risk Factors ” section of this prospectus and others, such as:

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If securities or industry analysts do not publish research or publish misleading or unfavorable research about our business, our stock price and trading volume could decline.

The trading market for our common stock depends in part on the research and reports that securities or industry analysts publish about us or our business. If no or few securities or industry analysts cover our company, the trading price for our stock would be negatively impacted. If one or more of the analysts who covers us downgrades our stock or publishes incorrect or unfavorable research about our business, our stock price would likely decline. If one or more of these analysts ceases coverage of our company or fails to publish reports on us regularly, demand for our stock could decrease, which could cause our stock price or trading volume to decline.

We will incur increased costs and demands upon management as a result of complying with the laws and regulations affecting public companies, which could adversely affect our operating results.

As a public company, we will incur significant legal, accounting and other expenses that we did not incur as a private company, including costs associated with public company reporting and corporate governance requirements. These requirements include compliance with Section 404 and other provisions of the Sarbanes-Oxley Act, as well as rules implemented by the Securities and Exchange Commission, or SEC, and the NASDAQ Global Market. In addition, our management team will have to adapt to the requirements of being a public company. We expect that complying with these rules and regulations will substantially increase our legal and financial compliance costs and make some activities more time-consuming and costly.

The increased costs associated with operating as a public company will decrease our net income or increase our net loss and may require us to reduce costs in other areas of our business or increase the prices of our solution. Additionally, if these requirements divert our management’s attention from other business concerns, they could have a material adverse effect on our business, prospects, financial condition and operating results.

As a public company, we also expect that it may be more difficult and more expensive for us to obtain director and officer liability insurance, and we may be required to accept reduced policy limits and coverage or incur substantially higher costs to obtain the same or similar coverage. As a result, it may be more difficult for us to attract and retain qualified individuals to serve on our board of directors or as our executive officers.

Our principal stockholders will have a controlling influence over our business affairs and may make business decisions with which you disagree and which may adversely affect the value of your investment.

After this offering, it is anticipated that, based on share ownership as of September 30, 2010, including shares issuable upon the exercise of outstanding options and warrants exercisable within 60 days of September 30, 2010, our executive officers, directors and their affiliates will beneficially own or control, directly or indirectly, in the aggregate          shares of our common stock, or approximately     % of our outstanding shares, or, if the underwriters' option to purchase additional shares is exercised in full,          shares of common stock in the aggregate, or approximately    % of our outstanding shares. As a result, if some of these persons or entities act together, they will have the ability to control matters submitted to our stockholders for approval, including the election and removal of directors, amendments to our certificate of incorporation and bylaws and the approval of any business combination. These actions may be taken even if they are opposed by

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other stockholders. This concentration of ownership may also have the effect of delaying or preventing a change of control of our company or discouraging others from making tender offers for our shares, which could prevent our stockholders from receiving a premium for their shares.

Some of these persons or entities may have interests different than yours. For example, because many of these stockholders purchased their shares at prices substantially below the price at which shares are being sold in this offering and have held their shares for a longer period, they may be more interested in selling our company to an acquiror than other investors or may want us to pursue strategies that deviate from the interests of other stockholders.

There may be sales of a substantial number of shares of our common stock after this offering, which could cause our common stock price to decline significantly.

Additional sales of our common stock in the public market after this offering, or the perception that such sales may occur, could cause the market price of our common stock to decline. Upon the completion of the offering, we will have          shares of common stock outstanding based on (i) 10,280,073 shares of common stock outstanding at September 30, 2010, (ii) the conversion of all of our preferred stock into 23,752,616 shares of common stock, (iii) the issuance of      shares upon the assumed net exercise of warrants and (iv) the issuance of            shares upon the assumed cash exercise of warrants. The           shares sold in this offering will be freely tradable without restrictions or further registration under the Securities Act unless held by our affiliates. Of the remaining outstanding shares,         shares will be eligible for sale on the date of this prospectus. The holders of all other shares are subject to lock-up agreements with the underwriters or us that restrict their ability to transfer their stock for 180 days from the date of this prospectus. After the lock-up agreements expire, the           additional shares will be eligible for sale in the public market, subject in many cases to the limitations of either Rule 144 or Rule 701 under the Securities Act.

In addition, Goldman, Sachs & Co. and Barclays Capital Inc., on behalf of the underwriters, may in their sole discretion, at any time without notice, release all or any portion of the shares subject to the lock-up agreements, which would result in more shares being available for sale in the public market at earlier dates. Sales of common stock by existing stockholders in the public market, the availability of these shares for sale, our issuance of securities or the perception that any of these events might occur could materially and adversely affect the market price of our common stock. In addition, the sale of these shares by these stockholders could impair our ability to raise capital through the sale of additional stock.

As a new investor, you will incur immediate and substantial dilution as a result of this offering.

The initial public offering price will be substantially higher than the pro forma net tangible book value per share of our outstanding common stock. As a result, investors purchasing common stock in this offering will incur immediate dilution of $     per share, based on an assumed initial public offering price of $    per share (the midpoint of the price range set forth on the cover page of the prospectus), and new investors will own approximately     % of our outstanding common stock. This dilution is due in large part to earlier investors having generally paid substantially less than the initial public offering price when they purchased their shares. In addition, the exercise of outstanding options and warrants will, and future equity issuances may, result in further dilution to investors.

The issuance of additional stock in connection with acquisitions, our stock incentive plans, warrants or otherwise will dilute all other stockholdings.

After this offering, our certificate of incorporation will authorize us to issue up to 1,000,000,000 shares of common stock and up to 50,000,000 shares of preferred stock with such rights and preferences as may be determined by our board of directors. Subject to compliance with applicable rules and regulations, we may issue all of these shares that are not already outstanding without any action or approval by our stockholders. We intend to continue to evaluate strategic acquisitions in the future. We may pay for such acquisitions, partly or in full, through the issuance of additional equity.

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Any issuance of shares in connection with our acquisitions, the exercise of stock options, warrants or otherwise would dilute the percentage ownership held by the investors who purchase our shares in this offering.

After the completion of this offering, we do not expect to declare any dividends in the foreseeable future.

After the completion of this offering, we do not anticipate declaring any cash dividends to holders of our common stock in the foreseeable future. In addition, our existing credit facilities prohibit us from paying cash dividends, and any future financing agreements may prohibit us from paying any type of dividends. Consequently, investors may need to sell all or part of their holdings of our common stock after price appreciation, which may never occur, as the only way to realize any future gains on their investment. Investors seeking cash dividends should not purchase our common stock.

We have broad discretion to determine how to use the funds raised in this offering, and may use them in ways that may not enhance our operating results or the price of our common stock.

We could spend the proceeds from this offering in ways our stockholders may not agree with or that do not yield a favorable return. We plan to use the net proceeds from this offering for general corporate purposes, which may include working capital, sales and marketing activities, general and administrative matters, capital expenditures, repayment of indebtedness and potential acquisitions of or investments in complementary technologies, solutions or businesses. Until we use the proceeds of this offering, we plan to invest the net proceeds in investment-grade, interest-bearing securities, which may not yield a favorable rate of return. If we do not invest or apply the proceeds of this offering in ways that enhance stockholder value, we may fail to achieve expected financial results, which could cause our stock price to decline.

Anti-takeover provisions in our charter documents and Delaware law may delay or prevent an acquisition of our company.

Our certificate of incorporation, bylaws and Delaware law contain provisions that may have the effect of delaying or preventing a change in control of us or changes in our management. Our amended and restated certificate of incorporation and bylaws, which will become effective upon the closing of this offering, include provisions that:

These provisions, alone or together, could delay or prevent hostile takeovers and changes in control or changes in our management.

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In addition, because we are incorporated in Delaware, we are governed by the provisions of Section 203 of the Delaware General Corporation Law, which limits the ability of stockholders owning in excess of 15% of our outstanding voting stock to merge or combine with us.

Any provision of our certificate of incorporation or bylaws or Delaware law that has the effect of delaying or deterring a change in control could limit the opportunity for our stockholders to receive a premium for their shares of our common stock, and could also affect the price that some investors are willing to pay for our common stock.

To the extent that our pre-tax income or loss is relatively small, our ability to conclude that a control deficiency is not a material weakness or that an accounting error does not require a restatement could be adversely affected.

Under the Sarbanes-Oxley Act of 2002, our management is required to assess the impact of control deficiencies based upon both quantitative and qualitative factors, and depending upon that analysis we classify such identified deficiencies as either a control deficiency, significant deficiency or a material weakness. One element of our analysis of the significance of any control deficiency is its actual or potential financial impact. This assessment will vary depending on our level of pre-tax income or loss. For example, a smaller pre-tax income or loss will increase the likelihood of a quantitative assessment of a control deficiency as a significant deficiency or material weakness.

To the extent that our pre-tax income or loss is relatively small, if management or our independent registered public accountants identify an error in our interim or annual financial statements, it is more likely that such an error may be determined to be a material weakness or be considered a material error that could, depending upon the complete quantitative and qualitative analysis, result in our having to restate previously issued financial statements.

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		As of September 30, 2010
		Actual				Pro Forma				Pro Forma as Adjusted (1)
		(in thousands, except share data)
Cash and cash equivalents		$	5,972			$				$
Debt, current portion		$	23			$				$
Capital lease obligations, net of current portion		$	1,769			$				$
Long-term debt, net of current portion			11,479
Preferred stock warrant liabilities			29,760
Convertible preferred stock, $0.0001 par value; 29,726,859 shares authorized, 23,752,616 shares issued and outstanding, actual; no shares authorized, issued or outstanding, pro forma and pro forma as adjusted			38,578
Stockholders’ (deficit) equity
Preferred stock, $0.0001 par value; no shares authorized, issued or outstanding, actual; 50,000,000 shares authorized, no shares issued or outstanding, pro forma and pro forma as adjusted			—
Common stock, $0.0001 par value; 50,000,000 shares authorized, 10,280,073 shares issued and outstanding, actual; 1,000,000,000 shares authorized, pro forma and pro forma as adjusted;          shares issued and outstanding, pro forma;          shares issued and outstanding, pro forma as adjusted			1
Treasury stock, at cost; 650,000 shares actual; no shares pro forma and pro forma as adjusted			(462	)
Accumulated other comprehensive loss			(54	)
Additional paid-in capital			—
Accumulated deficit			(79,905	)
Total stockholders’ (deficit) equity			(80,420	)
Total capitalization		$	1,166			$				$

The number of shares of common stock set forth in the table above excludes:

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DILUTION

If you invest in our common stock, you will experience immediate and substantial dilution in the pro forma net tangible book value of your shares. Dilution in pro forma net tangible book value represents the difference between the public offering price per share of our common stock in this offering and the pro forma net tangible book value per share of our common stock immediately after the offering.

The historical net tangible book value of our common stock at September 30, 2010 was $(42.6) million, or $(4.15) per share, based on 10,280,073 shares of common stock outstanding at such date. Historical net tangible book value per share represents our total tangible assets (total assets less intangible assets) less our total liabilities, divided by the number of outstanding shares of our common stock.

After giving effect to (i) the automatic conversion of all our outstanding preferred stock into an aggregate of 23,752,616 shares of common stock immediately prior to the completion of this offering, (ii) the issuance of      shares of common stock upon the assumed net exercise of warrants at a weighted average exercise price of $     per share, (iii) the issuance of            shares upon the assumed cash exercise of outstanding warrants at a weighted exercise price of $     per share, (iv) the assumed issuance of          shares of our common stock in this offering, (v) receipt by us of the net proceeds of $          from our sale of such shares at the assumed initial public offering price, after deducting underwriting discounts and commissions and estimated offering expenses payable by us, and (vi) the application of the proceeds from such sale, including the repayment of the outstanding balance under our credit facility and the repayment of a $4.0 million subordinated promissory note at 103% in accordance with the note being redeemed at the option of the noteholder in connection with this offering, our pro forma as adjusted net tangible book value at September 30, 2010 would have been approximately $     million, or $     per share. This represents an immediate increase in pro forma as adjusted net tangible book value of $     per share to existing stockholders and an immediate dilution of $     per share to new investors purchasing common stock in this offering.

The following table illustrates this dilution on a per share basis to new investors:

Assumed initial public offering price						$
Net tangible book deficit per share at September 30, 2010		$	(4.15	)
Increase per share attributable to conversion of preferred stock and exercise of warrants
Pro forma net tangible deficit value per share before this offering
Increase per share attributable to this offering from new investors
Pro forma net tangible book value per share, as adjusted to give effect to this offering						$
Dilution in pro forma net tangible book value per share to new investors in this offering						$

A $1.00 increase (decrease) in the assumed initial public offering price of $     per share would increase (decrease) the pro forma net tangible book value of our common stock, as adjusted to give effect to this offering, by $     per share and the dilution to new investors by $     per share, assuming the number of shares offered by us (as set forth on the cover page of this prospectus) remains the same and after deducting underwriting discounts and commissions and estimated expenses payable by us.

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The table below summarizes at September 30, 2010, on a pro forma as adjusted basis as described above, the number of shares of our common stock, the total consideration and the average price per share (i) paid to us by existing stockholders and (ii) to be paid by new investors purchasing our common stock in this offering at an assumed initial public offering price of $     per share, before deducting underwriters’ discounts and estimated expenses payable by us.

		Shares Purchased								Total Consideration								Average Price Per Share
		Number				Percent				Amount				Percent
		(in thousands, other than per share data and percentages)
Existing stockholders								%		$						%		$
New investors
Total							100.0	%		$					100.0	%

A $1.00 increase (decrease) in the assumed initial public offering price of $     per share would increase (decrease) total consideration paid by new investors and total consideration by all stockholders by approximately $    million, assuming the number of shares offered by us (as set forth on the cover page of this prospectus) remains the same.

Sales by selling stockholders in this offering will cause the number of shares held by existing stockholders to be reduced to          shares, or     % of the total number of shares of our common stock outstanding after this offering. If the underwriters exercise their option to purchase additional shares in full, the number of shares held by existing stockholders would be further reduced to          shares, or     % of the total number of shares of our common stock outstanding after this offering.

To the extent that any outstanding options or warrants are exercised, or additional options, warrants or other equity securities are issued, new investors will experience further dilution. At September 30, 2010, we had outstanding:

Subsequent to September 30, 2010:

In addition, we have reserved an aggregate of up to approximately 4,400,000 shares of common stock for issuance under our equity incentive plans. Following this offering, additional shares will become available for issuance under our equity incentive plan as a result of (i) cancellation of options or repurchases of shares outstanding under our 1999 Equity Incentive Plan and 2009 Equity Incentive Plan and (ii) automatic annual increases in the number of shares reserved under our equity incentive plans. For more information, see “ Executive Compensation — Employee Benefit and Stock Plans. ”

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SELECTED CONSOLIDATED FINANCIAL DATA

The statements of operations data for the years ended December 31, 2007, 2008 and 2009 and the balance sheet data at December 31, 2008 and 2009 are derived from our audited financial statements included elsewhere in this prospectus. The statements of operations data for the years ended December 31, 2005 and 2006 and the balance sheet data at December 31, 2005, 2006 and 2007 are derived from our unaudited financial statements not included in this prospectus. The consolidated statements of operations data for the nine months ended September 30, 2009 and 2010 and balance sheet data at September 30, 2010 are derived from our unaudited consolidated financial statements that are included elsewhere in this prospectus. The unaudited consolidated financial statements were prepared on a basis consistent with our audited financial statements and include, in the opinion of management, all adjustments necessary for the fair statement of the financial information contained in those statements. Our historical results are not necessarily indicative of the results to be expected in the future.

You should read the selected consolidated financial data below in conjunction with “ Management’s Discussion and Analysis of Financial Condition and Results of Operations ” and the consolidated financial statements, related notes and other financial information included elsewhere in this prospectus. The selected consolidated financial data in this section are not intended to replace the consolidated financial statements and are qualified in their entirety by the consolidated financial statements and related notes included elsewhere in this prospectus.

		Years Ended December 31,																				Nine Months Ended September 30,
		2005				2006				2007				2008				2009				2009				2010
		(in thousands, except per share data)
Consolidated statements of operations data:
Revenue		$	4,953			$	7,280			$	10,976			$	19,626			$	29,322			$	21,212			$	32,572
Cost of revenue			1,773				2,246				3,911				6,116				8,676				6,071				10,125
Gross profit			3,180				5,034				7,065				13,510				20,646				15,141				22,447
Operating expenses:
Selling and marketing			3,079				4,915				9,343				16,914				18,886				13,265				19,901
Research and development			904				947				1,754				2,724				2,791				1,978				3,548
General and administrative			978				1,426				2,653				2,564				4,329				2,854				5,550
Total operating expenses			4,961				7,288				13,750				22,202				26,006				18,097				28,999
Loss from operations			(1,781	)			(2,254	)			(6,685	)			(8,692	)			(5,360	)			(2,956	)			(6,552	)
Other income (expense):
Interest income (expense) and other income (expense), net			(391	)			(442	)			(144	)			(639	)			(813	)			(546	)			(762	)
Change in fair value of preferred stock warrant liabilities (1)			31				—				1,147				(790	)			(2,147	)			(1,550	)			(24,077	)
Loss before provision for income taxes			(2,141	)			(2,696	)			(5,682	)			(10,121	)			(8,320	)			(5,052	)			(31,391	)
Provision for income taxes			—				—				(20	)			(62	)			(72	)			(54	)			(69	)
Net loss		$	(2,141	)		$	(2,696	)		$	(5,702	)		$	(10,183	)		$	(8,392	)		$	(5,106	)		$	(31,460	)

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		Years Ended December 31,																				Nine Months Ended September 30,
		2005				2006				2007				2008				2009				2009				2010
		(in thousands, except per share data)
Excess of fair value of consideration transferred over carrying value on redemption of Series A preferred stock			—				—				(2,425	)			—				—				—				—
Accretion of redeemable preferred stock			—				—				(211	)			(337	)			(2,072	)			(1,524	)			(4,724	)
Net loss attributable to common stockholders		$	(2,141	)		$	(2,696	)		$	(8,338	)		$	(10,520	)		$	(10,464	)		$	(6,630	)		$	(36,184	)
Net loss per share attributable to common stockholders, basic and diluted (2)		$	(0.25	)		$	(0.31	)		$	(0.97	)		$	(1.25	)		$	(1.24	)		$	(0.78	)		$	(4.11	)
Weighted average common shares outstanding, basic and diluted			8,462				8,833				8,562				8,387				8,467				8,460				8,803
Pro forma net loss per share attributable to common stockholders – basic and diluted (unaudited) (3)																		$	(0.20	)						$	(0.23	)
Pro forma weighted average common shares outstanding – basic and diluted (unaudited)																			31,786								32,556
As adjusted pro forma net loss per share attributable to common stockholders – basic and diluted (4)																		$								$
As adjusted pro forma weighted average common shares outstanding – basic and diluted

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		At December 31,																				At September 30,
		2005				2006				2007				2008				2009				2010
		(in thousands)
Consolidated balance sheet data:
Cash and cash equivalents		$	695			$	548			$	11,109			$	3,290			$	8,061			$	5,792
Property and equipment, net			320				369				758				1,018				2,229				4,071
Working capital (deficit), excluding deferred revenue			(3	)			(388	)			10,111				5,540				14,399				16,121
Total assets			4,948				5,543				19,247				15,934				27,017				35,469
Debt, current portion			2,476				3,294				4,650				4,300				2,014				23
Deferred revenue, current and non-current portion			2,419				5,088				9,131				14,361				19,507				23,491
Capital lease obligations, net of current portion			17				33				236				338				1,158				1,769
Long-term debt, net of current portion			757				—				2,639				2,552				4,045				11,479
Preferred stock warrant liabilities			338				338				1,493				2,282				5,683				29,760
Convertible preferred stock			11,619				11,619				23,493				23,830				33,854				38,578
Total stockholders’ deficit			(14,029	)			(16,536	)			(25,094	)			(35,270	)			(45,378	)			(80,420	)

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We generate most of our revenue from sales of our solution pursuant to multi-year client agreements. Our sales typically involve competitive processes, with sales cycles that generally vary in duration from two to nine months depending on the size of the potential client. We price our solution based on the number of platforms the client can access and the permitted number of users with access to each platform. Our client agreements typically have terms of three years. We also generate revenue from consulting services for configuration, training, and consulting, as well as from the resale or hosting of third-party e-learning content.

We recognize revenue from subscriptions ratably over the term of the client agreement and revenue from consulting services as these services are performed. We generally invoice clients annually in advance for multi-year subscriptions and also in advance for any consulting services. We record amounts invoiced for portions of annual subscription periods that have not occurred or services that have not been performed as deferred revenue on our balance sheet. With the growth in the number of client agreements related to our solution, our deferred revenue has grown from $9.1 million at December 31, 2007 to $23.5 million at September 30, 2010.

We generate sales of our solution primarily through our direct sales teams and, to a lesser extent, indirectly through our distributors. We intend to accelerate our investment in our direct sales and distribution activities to continue to address our market opportunity.

We target our sales and marketing efforts at large and mid-sized clients, and our solution can be used in all industry vertical segments. We also continue to market and sell to existing clients, who may renew their subscriptions, add platforms, broaden the deployment of our solution across their organizations and increase the usage of our solution over time. For the nine months ended September 30, 2010, no single client or distributor accounted for more than 10% of our revenue. Our number of clients has grown from 105 at December 31, 2007 to 413 at September 30, 2010.

We have historically experienced seasonality in terms of when we enter into client agreements for our solution. We sign a significantly higher percentage of agreements with new clients, as well as renewal agreements with existing clients, in the fourth quarter of each year and usually sign a significant portion of these agreements during the last month, and with respect to each quarter, often the last two weeks, of the quarter. We believe this seasonality is driven by several factors, most notably the tendency of procurement departments at our enterprise clients to purchase technology at the end of a quarter or calendar year, possibly in order to use up their available quarterly or annual funding allocations, or to be able to deploy new talent management capabilities prior to the beginning of a new financial or performance period. As the terms of most of our client agreements are measured in full year increments, agreements initially entered into the fourth quarter or last month of any quarter will generally come up for renewal at that same time in subsequent years. This seasonality is reflected to a much lesser extent, and sometimes is not immediately apparent, in our revenue, due to the fact that we recognize subscription revenue over the term of the client agreement, which is generally three years. We expect this seasonality to continue in the future, which may cause fluctuations in certain of our operating results and financial metrics, and thus limit our ability to predict future results.

We believe the market for learning and talent management remains large and underpenetrated, providing us with significant growth opportunities. We expect businesses and other organizations to continue to increase their spending on learning and talent management solutions in order to maximize productivity of their employees, manage changing workforce demographics and ensure compliance with global regulatory requirements. International Data Corporation, or IDC, estimates that total spending on SaaS and legacy software for workforce, e-learning, e-recruiting, intelligent compensation and performance management was $3.6 billion in 2009. ¹ Historically, many of these software solutions have been human resource applications running on hardware located on organizations’ premises. However, we believe that just as organizations have increasingly chosen SaaS solutions for business applications such as sales force management, they are also increasingly adopting SaaS learning and talent management solutions. According to IDC, the overall SaaS market totaled $13.1 billion in revenue in 2009, representing 5.7% of worldwide software spending across all primary markets, and is expected to grow to $32.4 billion by 2013, representing 13.4% of worldwide software spending across all primary markets. ²

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We have focused on growing our business to pursue this significant market opportunity, and we plan to continue to invest in building for growth. As a result, we expect our cost of revenue and operating expenses will increase in future periods. Sales and marketing expenses are expected to increase, as we continue to expand our direct sales teams, increase our marketing activities, and grow our international operations. Research and development expenses are expected to increase as we improve the existing functionality for our solution. We also believe that we must invest in maintaining a high degree of client service and support that is critical for our continued success. We plan to continue our policy of implementing best practices across our organization, expanding our technical operations and investing in our network infrastructure and services capabilities in order to support continued future growth. We also expect to incur additional general and administrative expenses as a result of both our growth and transition to becoming a public company.

Since inception, we have raised $37 million of equity capital, and at September 30, 2010, we had $11.9 million of debt outstanding. Our deliberate and disciplined capital deployment and growth strategy has enabled us to weather periods of economic down-turns and significant changes in the markets we serve without undergoing layoffs or business contraction. We plan to employ a similar approach to capital deployment and growth in the future.

Metrics

We regularly review a number of metrics, including the following key metrics, to evaluate our business, measure our performance, identify trends affecting our business, formulate financial projections and make strategic decisions.

		At or For Year Ended December 31,												At or For Nine Months Ended September 30,
		2007				2008				2009				2009				2010
Bookings (in thousands)		$	15,019			$	24,857			$	34,467			$	20,063			$	36,555
Annual dollar retention rate			96.1	%			89.9	%			94.8	%			N/A				N/A
Number of clients			105				168				280				227				413
Number of users (rounded to nearest thousand)			859,000				2,065,000				3,347,000				2,919,000				4,364,000

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Key Components of Our Results of Operations

Sources of Revenue and Revenue Recognition

Our solution is designed to enable organizations to meet the challenges they face in maximizing the productivity of their human capital. We generate revenue from the following sources:

Our client agreements generally include both a subscription to access our solution and related consulting services, and may also include e-learning content. Our agreements generally do not contain any cancellation or refund provisions other than in the event of our default. See “ Critical Accounting Policies and Estimates — Revenue Recognition, Deferred Revenue and Offsets to Revenue ” for a description of the accounting policies relating to revenue recognition, including accounting policies relating to arrangements that include multiple deliverables.

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Cost of Revenue

Cost of revenue consists primarily of costs related to hosting our solution; personnel and related expenses, including stock-based compensation, for network infrastructure, IT support, consulting services and on-going client support; payments to external service providers; amortization of capitalized software costs and trademarks; licensing fees; and referral fees. In addition, we allocate a portion of overhead, such as rent, IT costs, depreciation and amortization and employee benefits costs, to cost of revenue based on headcount. The costs associated with providing consulting services are significantly higher as a percentage of revenue than the costs associated with providing access to our solution due to the labor costs to provide the consulting services.

We plan to continue our efforts to manage cost of revenue. For example, we are automating certain client integration services, and we recently completed the transition of our network infrastructure from a fully managed third-party hosting environment to self-managed co-location facilities. We expect the co-location facilities to scale and support our continued growth on a more cost-effective basis than a fully managed third-party environment, although the costs of the transition, which was completed in the fourth quarter of 2010, will negatively affect our cost of revenue in the fourth quarter of 2010.

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and auditing activities, compliance with the SEC requirements and enhancing our internal control environment through the adoption and administration of new corporate policies.

Other

Provision for Income Taxes

The provision for income taxes is related to certain state and foreign income taxes. As we have incurred operating losses in all periods to date and recorded a full valuation allowance against our deferred tax assets, we have not historically recorded a provision for federal income taxes.

Critical Accounting Policies and Estimates

Our financial statements and the related notes included elsewhere in this prospectus are prepared in accordance with generally accepted accounting principles in the United States. The preparation of these financial statements requires us to make estimates and assumptions that affect the reported amounts of assets, liabilities, revenue, cost of revenue, operating expenses, other income and expenses, provision for income taxes and related disclosures. We base our estimates on historical experience and on various other assumptions that we believe to be reasonable under the circumstances. Changes in accounting estimates are reasonably likely to occur from period to period. Accordingly, actual results could differ significantly from our estimates. We evaluate our estimates and assumptions on an ongoing basis. To the extent that there are material differences between our estimates and our actual results, our future financial statement presentation, financial condition, results of operations and cash flows will be affected.

We believe the assumptions and estimates associated with the following have the greatest potential impact on our financial statements: revenue recognition; sales commissions; stock-based compensation; allowance for doubtful accounts; capitalized software costs; impairment of our long-lived assets, including software capitalized software costs; income taxes; and fair value of warrants.

Revenue Recognition, Deferred Revenue and Offsets to Revenue

We recognize revenue when: (i) persuasive evidence of an arrangement for the sale of our solution or consulting services exists, (ii) our solution has been made available or delivered, or our services have been performed, (iii) the sales price is fixed or determinable, and (iv) collectability is reasonably assured. The timing and amount we recognize as revenue is determined based on the facts and circumstances of each client arrangement. Evidence of an arrangement consists of a

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signed client agreement. We consider that delivery of our software has commenced once we provide the client with log-in information to access and use our solution. If non-standard acceptance periods or non-standard performance criteria exist, revenue recognition commences upon the satisfaction of the acceptance or performance criteria, as applicable. Our fees are fixed based on stated rates specified in the client agreement. We assess collectability based in part on an analysis of the creditworthiness of each client, as well as other relevant economic or financial factors. If we do not consider collection reasonably assured, we defer the revenue until the fees are actually collected. We record amounts that have been invoiced to our clients in accounts receivable and as either deferred revenues on our balance sheet or revenues on our statement of operations, depending on whether the revenue recognition criteria have been met.

The majority of our client arrangements include multiple deliverables, such as subscriptions to our software solution accompanied by consulting services. We, therefore, recognize revenue in accordance with the guidance for arrangements with multiple deliverables under Accounting Standards Update 2009-13 “ Revenue Recognition (Topic 605) — Multiple-Deliverable Revenue Arrangements — a Consensus of the Emerging Issues Task Force ,” or ASU 2009-13 (formerly known as EITF 08-1, “ Revenue Arrangements with Multiple Deliverables ”). As our clients do not have the right to the underlying software code of our solution, our revenue arrangements are outside the scope of software client recognition guidance.

For such arrangements, we first assess whether each deliverable has value to the client on a standalone basis. Our solution has standalone value because once we give a client access, our solution is fully functional and does not require any additional development, modification or customization. Our consulting services have standalone value because third-party service providers, distributors or our clients themselves can perform these services without our involvement. The consulting services we provide are to assist clients with the configuration and integration of our solution. The performance of these services does not require highly specialized individuals.

Based on the standalone value of our deliverables, and, since clients generally do not have a right of return relative to the included consulting services, we allocate revenue among the separate deliverables under the relative selling price method using the selling price hierarchy established in ASU 2009-13. This hierarchy requires the selling price of each deliverable in a multiple deliverables arrangement to be based on, in declining order of preference, (i) vendor-specific objective evidence of fair value, or VSOE, (ii) third-party evidence of fair value, or TPE, (iii) management’s best estimate of the selling price, or BESP.

We are not able to determine VSOE or TPE for our deliverables because we sell them separately and within a sufficiently narrow price range only infrequently, and because we have determined that there are no third-party offerings reasonably comparable to our solution. Accordingly, we determine the selling prices of subscriptions to our solution, consulting services and e-learning content based on BESP. In determining BESP for subscriptions to our solution, we consider the size of client arrangements, as measured by number of users; whether the sales were made by our direct sales team or distributors; and whether the sales are to a domestic or international clients. We group sales of our solution into multiple different categories based on these criteria. We then compute an average selling price for each group. This average selling price represents our BESP for that type of client arrangement. For consulting services, we analyze both bundled arrangements that include subscriptions to our solution and consulting services, as well as standalone purchases of different types of consulting services made subsequent to the original subscription. For these consulting services arrangements, we then examine the actual rate per hour we charge or, for fixed fee arrangements, the implied average rate per hour based on the fixed fee divided by the estimated hours to complete the service. The BESP is then the product of this average rate per hour and our estimate of the hours needed to complete the services. In evaluating and arriving at BESP for consulting services, we also consider the reasonableness of the implied gross margins, as indicated by our internal costs to deliver such services, as well as comparisons to rates per hour for information technology consulting services in our industry generally. For e-learning content, we

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estimate BESP by reviewing fees for content and content-hosting in order to establish an average annual fee per user that reflects the cost we incur to acquire the related content from third-party providers.

The determination of BESP for our deliverables as described above requires us to make significant estimates and judgments, including the comparability of different subscription arrangements and consulting services and estimates of the hours required to complete various types of services. In addition, we consider other factors including:

The determination of BESP is made through consultation with, and formal approval by, our senior management. We update our estimates of BESP on an ongoing basis as events and circumstances require, and we update our determination to use BESP on a semi-annual basis, including assessing whether we can determine VSOE or TPE.

After we determine the fair value of revenue allocable to each deliverable based on the relative selling price method, we recognize the revenue for each based on the type of deliverable. For subscriptions to our solution, we recognize the revenue on a straight-line basis over the term of the client agreement, which is typically three years. For consulting services, we generally recognize revenue using the proportional performance method over the period the services are performed.

In a limited number of cases, our multiple deliverables arrangements include consulting services that do not have value on a standalone basis separate from our solution, such as when the client’s intended use of our solution requires enhancements to underlying features and functionality. In these cases, we recognize revenue for the arrangement as one unit of accounting on a straight-line basis over the term of the client agreement, once the consulting services that do not have value on a standalone basis have been completed and accepted by the client.

For arrangements in which we resell third-party e-learning content to our clients or host client or third-party e-learning content provided by the client, we recognize revenue in accordance with accounting guidance as to when to report gross revenue as a principal and when to report net revenue as an agent. We recognize e-learning content revenues in the gross amount that we invoice our client when: (i) we are the primary obligor, (ii) we have latitude to establish the price charged and (iii) we bear the credit risk in the transaction. For arrangements involving our sale of e-learning content, we charge our clients for the content based on pay-per-use or a fixed rate for a specified

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number of users and recognize the gross amount invoiced as revenue as the content is delivered. For arrangements where clients purchase e-learning content directly from a third-party, or provide it themselves, and we integrate the content into our solution, we charge a hosting fee. In such cases, we recognize the amount invoiced for hosting as the content is delivered, excluding any portion we invoice that is attributable to fees the third-party charges for the content.

In connection with our five-year global distributor agreement with ADP in May 2009, we entered into a warrant agreement to provide ADP additional performance incentives. Under the agreement, until the completion of this offering, we may be obligated to issue to ADP, on an annual basis, fully vested and immediately exercisable ten-year warrants to purchase up to an aggregate of 886,096 shares of our common stock at an exercise price of $0.53 per share based upon tiers of sales targets ADP achieves during each contract year ended or ending June 30, 2010 through June 30, 2014. We record the estimated fair value of the warrants as a reduction of revenue based on the most probable tier of sales target we expect ADP to achieve. Through December 31, 2009 and the nine months ended September 30, 2010, no reductions of revenue were recorded, based on our conclusion that the defined targets had not been met by ADP for the contract year ended June 30, 2010, and as of September 30, 2010 it was not considered probable that warrants for the second contract year ending June 30, 2011 would be issued.

On November 24, 2010, we amended our warrant agreement with ADP to modify certain definitions related to future sales targets, to acknowledge that no warrants would be issued for the contract year ended June 30, 2010 and to remove the anti-dilution provisions in the warrant agreement. In connection with the amendment, we issued ADP a fully vested and non-forfeitable warrant to purchase 360,000 shares of our common stock at an exercise price of $0.01 per share, which was valued at approximately $2.9 million as of the amendment date, using the Black-Scholes option pricing model. We will record this amount as a reduction of revenue in the fourth quarter of 2010. In issuing this warrant, we considered the strategic importance of our ongoing relationship with ADP and the expected timing of the completion of our initial public offering, after which ADP will no longer be eligible to earn any warrants.

Accounting for Commission Payments

We defer commissions paid to our sales force because these amounts are recoverable from future revenue from the non-cancelable client agreements that gave rise to the commissions. We defer expense recognition upon payment and amortize expense to sales and marketing expenses over the term of the client agreement in proportion to the revenue that is recognized. Commissions are direct and incremental costs of our client agreements. We generally pay commissions in the periods we receive payment from the client under the associated client agreement.

Stock-based Compensation

We account for stock-based awards granted to employees and directors by recording compensation expense based on the awards’ estimated fair values. We expect that our expense related to stock-based compensation will increase over time.

We estimate the fair value of our stock-based awards as of the date of grant using the Black-Scholes option-pricing model. Determining the fair value of stock-based awards under this model requires judgment, including estimating the value per share of our common stock adjusted for our status as a private company, estimated volatility, expected term of the awards, estimated dividend yield and the risk-free interest rate. The assumptions used in calculating the fair value of stock-based awards represent our best estimates, based on management’s judgment and subjective future expectations. These estimates involve inherent uncertainties. If any of the assumptions used in the model change significantly, stock-based compensation recorded for future awards may differ materially from that recorded for awards granted previously.

The determination of the estimated value per share of our common stock is discussed below. We use the average volatility of similar publicly traded companies as an estimate for our estimated volatility. For purposes of determining the expected term of the awards in the absence of sufficient

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historical data relating to stock-option exercises for our company, we apply a simplified approach in which the expected term of an award is presumed to be the mid-point between the vesting date and the expiration date of the award. The risk-free interest rate for periods within the expected life of an award, as applicable, is based on the United States Treasury yield curve in effect during the period the award granted. Our estimated dividend yield is zero, as we have not and do not currently intend to declare dividends in the foreseeable future.

Once we have determined the estimated fair value of our stock-based awards, we recognize the portion of that value that corresponds to the portion of the award that is ultimately expected to vest, taking estimated forfeitures into account. This amount is recognized as an expense over the vesting period of the award using the straight-line method. We estimate forfeitures based upon our historical experience, and, at each period, review the estimated forfeiture rate and make changes as factors affecting the forfeiture rate calculations and assumptions change.

Information related to our stock-based compensation activity, including weighted average grant date fair values and associated Black-Scholes option-pricing model assumptions, is as follows:

		Year ended December 31,												Nine months ended September 30,
		2007				2008				2009				2010
Stock options granted (in thousands)			1,812				1,053				581				1,410
Weighted average exercise price		$	0.34			$	0.53			$	1.26			$	2.14
Weighted average grant date fair value per share of stock options granted		$	0.23			$	0.33			$	0.73			$	2.62
Weighted average Black-Scholes model assumptions:
Estimated fair value of common stock		$	0.34			$	0.53			$	1.26			$	3.81
Estimated volatility			64.5	%			71.0	%			61.6	%			59.6	%
Estimated dividend yield			—	%			—	%			—	%			—	%
Expected term (years)			5.9				5.8				5.8				5.9
Risk-free rate			3.5	%			1.7	%			2.9	%			2.3	%

No stock options were granted in the nine months ended September 30, 2009.

Significant Factors, Assumptions and Methodologies Used in Determining Fair Value of Common Stock

Given the absence of an active market for our common stock, our board of directors is required to estimate the fair value of our common stock at the time of each grant of stock-based awards. Since 2007, our management has regularly commissioned an independent third party valuation firm to prepare contemporaneous valuation analyses near the time of each grant to assist our board of directors in this determination. The board of directors was informed of the most recent available valuation analysis prior to each grant date and considered that valuation along with other relevant objective and subjective factors it deemed important in each valuation, exercising significant judgment and reflecting the board of director’s best estimates at the time. These factors included:

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We performed the valuations of our common stock in accordance with the guidelines outlined in the American Institute of Certified Public Accountants Practice Aid, “Valuation of Privately-Held-Company Equity Securities Issued as Compensation.” We first determined our business enterprise value and then allocated this business enterprise value to each part of our capital structure, both preferred stock and common stock. We determined enterprise value using a combination of two generally accepted approaches, the market-based approach and the income approach.

The market-based approach measures the value of an asset or business through an analysis of recent sales or offerings of comparable investments or assets. In our case, we focused on comparing our company to publicly traded comparable companies, or our Benchmarked Companies.

When considering which companies to include in our Benchmarked Companies, we focused on United States based publicly traded software companies that primarily deliver software using the SaaS business model, as we do. As the comparable companies have a similar business model to us, delivering software-as-a-service, we believe our cost structures are similar. When selecting companies to be included as our Benchmarked Companies we considered industry information available for SaaS companies. The selection of Benchmarked Companies requires us to make judgments as to the comparability of these companies to us. We also considered a number of factors including the type of SaaS service offering, the stage of development and the size of the companies. Additionally, we considered companies with which our underwriters had compared us. Several of the Benchmarked Companies are competitors that deliver e-learning and/or talent management solutions. While the Benchmarked Companies are generally larger than us in terms of total revenues and assets, several of the companies, like us, are in the investment and growth stage and have experienced operating losses while they have been growing their businesses. Also, several of the comparable companies completed initial public offerings in recent years. The selection of Benchmarked Companies changes over time based on whether we believe the selected companies remain comparable to us. Based on these considerations, we believe that the companies we selected are a representative group for purposes of performing valuations.

In applying the market-based approach, we derived revenue multiples by first obtaining the stock price and market capitalization for each of the Benchmarked Companies. We then calculated an estimated enterprise value for each company by making certain adjustments to market capitalization based on reviews of the balance sheets for each of the companies. Next we obtained prior year, current year and two future year revenue estimates for each of the companies from market or industry information and calculated revenue multiples for each year by dividing each company’s calculated enterprise value by their revenue estimates. We then evaluated the revenue multiples for the Benchmarked Companies and adjusted those multiples based on our assessment of the strengths and weaknesses of our company relative to these comparable companies. Next we applied the adjusted multiple to our own revenue data to arrive at a valuation of our company.

Given our significant focus on investing in and growing our business, we primarily utilized the revenue multiple when performing our valuation assessment under the market-based approach. Because we are incurring operating losses and negative operating cash flows as we grow and invest in our business, we believe that a revenue multiple is the most useful metric to use when estimating our value as compared to other companies. In addition, our Benchmarked Companies are also at varying stages of growth and investment, further demonstrating why we believe that earnings or cash flow multiples were not considered as relevant. The selection of Benchmarked Companies and revenue multiples are significant inputs into our valuation analyses and as noted in the discussion of

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our valuation results from period to period that follows, significantly impacted the growth in the valuation of our common stock during the third quarter of 2010.

The income approach estimates value based on the expectation of future net cash flows, which are then discounted back to the present using a rate of return derived from alternative companies of similar type and risk profile. Our use of the market-based approach and income approach methods resulted in fair values for our common stock that were consistent with each other at each valuation date.

For each valuation, we prepared a financial forecast to be used in both the market-based approach and income approach. The financial forecast took into account our past financial results, our business experiences and our future expectations. We assessed the risk associated with achieving our forecast in selecting appropriate multiples and discount rates. There is inherent uncertainty in these estimates, as the assumptions we used were highly subjective and subject to changes as a result of new operating data and economic and other conditions that impact our business.

We then used a probability-weighted expected return method to allocate our business enterprise value determined under the market-based and income approaches to each part of our capital structure. This probability-weighted expected return method included the following steps:

In order to determine the fair value of our common stock, we applied a discount for lack of marketability to the value derived from the probability-weighted expected return method. After determining the fair value of our common stock, we then utilized a Black-Scholes option pricing model to estimate the fair value of our stock-based awards granted, with the fair value of our common stock as an input into model. See “ Critical Accounting Policies and Estimates — Stock-based Compensation ” for further discussion of our valuation methodology for stock-based awards.

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The table below sets forth the estimated fair value of our common stock at each quarter end since September 30, 2009:

Date		Estimated Fair Value of common stock
September 30, 2009		$	1.26
March 31, 2010		$	1.65
June 30, 2010		$	2.76
September 30, 2010		$	6.51

The table below sets forth information regarding stock options for each grant date between January 1, 2009 and November 7, 2010:

Date of Grant		Number of shares				Exercise price				Adjusted exercise price				Estimated fair value of common stock				Intrinsic value
December 31, 2009			581,000			$	1.26							$	1.26
April 21, 2010			782,400			$	1.65							$	1.65
September 20, 2010			628,118			$	2.76			$	5.93	(1)		$	6.51			$	3.75
November 7, 2010			955,000			$	6.51							$	7.55			$	1.04

On November 7, 2010, we also granted 270,000 restricted stock units to certain executive management. The following specific items were considered and determinations made in assessing the fair value of our common stock at each of the option grant dates:

Option Grants on December 31, 2009

Our board of directors granted options to purchase 581,000 shares of common stock with an exercise price per share of $1.26 on December 31, 2009. In estimating the fair value of the common stock to set the exercise price of such options as of December 31, 2009, the board of directors reviewed and considered a final draft of an independent valuation report for our common stock as of September 30, 2009. The independent valuation report was finalized on January 12, 2010 and reflected a fair value for our common stock of $1.26 as of September 30, 2009. Our board of directors determined that there were no significant factors affecting the value of our common stock that occurred between September 30, 2009 and December 31, 2009. In addition, at the time of the December 31, 2009 grants, management had determined that the Company would likely meet its revenue goals for 2009, which were already considered and incorporated into the September 30, 2009 independent valuation report that was finalized on January 12, 2010. The primary valuation considerations were:

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Option Grants on April 21, 2010

The board of directors granted options to purchase 782,400 shares of common stock with a per share price of $1.65 on April 21, 2010. In estimating the fair value of our common stock, our board of directors reviewed and considered an independent valuation, which was completed on April 21, 2010, that determined that the fair value of the common stock was $1.65 per share as of March 31, 2010, an increase of 31% from $1.26 at December 31, 2009. The primary valuation considerations were:

Option Grants on September 20, 2010

Our board of directors granted options to purchase 628,118 shares of common stock with a per share price of $2.76 on September 20, 2010. On November 19, 2010, we modified the exercise price of the then outstanding stock options from $2.76 per share to $5.93 per share. See “— Critical

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Accounting Policies and Estimates — Significant Factors, Assumptions and Methodologies Used in Determining Fair Value of Common Stock — November 19, 2010 modification of exercise prices of September 20, 2010 option grants ” for additional information. In originally estimating the fair value of our common stock to set the exercise price of such options, our board of directors reviewed and considered the most recent independent valuation report valuing our common stock as of June 30, 2010. The report, finalized on September 17, 2010, determined that the fair value of our common stock was $2.76 as of June 30, 2010, an increase of 67% from $1.65 at March 31, 2010. The primary valuation considerations were:

Subsequent Valuation at September 30, 2010 For Financial Reporting Purposes

As part of our financial reporting process for the third quarter of 2010, we obtained an independent valuation of our common stock as of September 30, 2010. The report, finalized on November 7, 2010, determined that the fair value of our common stock was $6.51 as of September 30, 2010, an increase of 136% from $2.76 at June 30, 2010. The primary valuation considerations cited in the report were:

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As a result of the September 30, 2010 valuation and in light of the proposed initial public offering timing, for financial reporting purposes, we retrospectively applied the September 30, 2010 valuation of $6.51 per share to determine the fair value of our stock option awards granted on September 20, 2010.

Option Grants on November 7, 2010

Our board of directors granted options to purchase 955,000 shares of common stock with an exercise price per share of $6.51 and restricted stock units for 270,000 shares of common stock on November 7, 2010. To estimate the fair value of our common stock, our board of directors reviewed and considered the contemporaneous independent valuation report as of September 30, 2010 discussed above, which was finalized on November 7, 2010.

Subsequent Considerations For Financial Reporting for November 7, 2010 grants

Subsequent to the November 7, 2010 grant date, in determining the value of our common stock for financial reporting purposes, we considered additional information:

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As a result of the above factors, after further considering the valuation range provided by the underwriters in November 2010, we estimated the fair value of our common stock at $7.55 per share for financial reporting purposes and retrospectively used this value to determine the fair value of our stock option awards and restricted stock units granted on November 7, 2010. The aggregate grant date fair value of these awards was $6.3 million, which is expected to be recognized over a period of four years commencing in the fourth quarter of 2010.

November 19, 2010 modification of exercise prices of September 20, 2010 option grants

In light of the difference between the original exercise price of the options granted on September 20, 2010 and the September 30, 2010 valuation, on November 19, 2010, our board of directors modified the exercise price of the options granted on September 20, 2010 to increase the exercise price from $2.76 to $5.93 per share. This new price was based on the board of director’s review and consideration of a retrospective independent valuation as of September 20, 2010. In determining the modified $5.93 per share exercise price for the September 20, 2010 option grants, our board of directors also considered the contemporaneously determined $6.51 per share valuation at September 30, 2010.

Our board of directors determined that a difference in the value of our common stock between September 20, 2010 and September 30, 2010 was appropriate primarily because of the following:

No incremental stock-based compensation was recognized as a result of the modification to these awards.

Allowance for Doubtful Accounts

Historically, we have not established an allowance for doubtful accounts. We perform an analysis and evaluation on a periodic basis of our clients’ creditworthiness. Our evaluation and analysis includes specific identification and review of all outstanding accounts receivable balances, review of our historical collection experience with each client, and consideration of overall economic conditions, as well as of any specific facts and circumstances that may indicate that a specific client receivable is not collectible. To date, write-offs of accounts receivable have been insignificant. However, we expect the allowance for doubtful accounts to increase as we grow and expand our client relationships. We make judgments as to our ability to collect outstanding receivables and will in the future establish an allowance if collections becomes doubtful. If our future actual collections are lower than expected, our cash flows and future results of operations could be negatively impacted.

Capitalized Software Costs

We capitalize the costs associated with software developed or obtained for internal use, including costs incurred in connection with the development of our solution, when the preliminary project stage is completed, management has decided to make the project a part of our future solution offering, and the software will be used to perform the function intended. These capitalized costs include external direct costs of materials and services consumed in developing or obtaining internal-use software, personnel and related expenses for employees who are directly associated with, and

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who devote time to, internal-use software projects and, when material, interest costs incurred during the development. Capitalization of these costs ceases once the project is substantially complete and the software is ready for its intended purpose. Costs incurred for upgrades and enhancements to our solution are also capitalized. Post-configuration training and maintenance costs are expensed as incurred. Capitalized software costs are amortized to cost of revenue using the straight-line method over an estimated useful life of the software of three years, commencing when the software is ready for its intended use.

Impairment of Long Lived Assets

To date, we have identified no impairments of our long-lived assets. We assess the recoverability of our long-lived assets when events or changes in circumstances indicate their carrying value may not be recoverable. We assess recoverability by determining whether the carrying value of these assets can be recovered through projected undiscounted cash flows over their remaining lives. If the carrying value of the assets exceeds the forecasted undiscounted cash flows, we recognize the impairment, measured as the amount by which the carrying value exceeds fair value, and charge it to operations in the period in which we determine there has been impairment.

Income Taxes

We use the liability method of accounting for income taxes. Under the liability method, deferred taxes are determined based on the temporary differences between the financial statement and tax bases of assets and liabilities, using tax rates expected to be in effect during the years in which the bases differences are expected to reverse. We record a valuation allowance when it is more likely than not that some of our net deferred tax assets will not be realized. In determining the need for valuation allowances, we consider our projected future taxable income and the availability of tax planning strategies. We have recorded a full valuation allowance to reduce our net deferred tax assets to zero, because we have determined that it is not more likely than not that any of our net deferred tax assets will be realized. If in the future we determine that we will be able to realize any of our net deferred tax assets, we will make an adjustment to the allowance, which would increase our income in the period that the determination is made.

We have assessed our income tax positions and recorded tax benefits for all years subject to examination, based upon our evaluation of the facts, circumstances and information available at each period end. For those tax positions where we have determined there is a greater than 50% likelihood that a tax benefit will be sustained, we have recorded the largest amount of tax benefit that may potentially be realized upon ultimate settlement with a taxing authority that has full knowledge of all relevant information. For those income tax positions where we have determined there is a less than 50% likelihood that a tax benefit will be sustained, no tax benefit has been recognized in our financial statements.

Fair Value of Warrants

Warrants to purchase common stock

We have issued warrants to purchase our common stock in connection with debt arrangements and our purchase of certain domain names. We accounted for these warrants at fair value upon issuance in stockholders’ equity, based on the specific terms of each warrant.

Under our agreement with ADP, we may have an obligation to issue to ADP, on an annual basis, fully vested and immediately exercisable ten-year warrants to purchase up to an aggregate of 886,096 shares of our common stock at an exercise price of $0.53 per share, based upon tiers of sales targets ADP achieves during each contract year until the earlier of the end of the five-year term of our distributor agreement or the completion of this offering. The warrants terminate upon the earlier of immediately prior to an acquisition of our company or other disposition of all our assets or three years after this offering. Through December 31, 2009 and the nine months ended September 30, 2010, no warrants were issued to ADP and no reductions to revenues were recorded, based on our conclusion that the defined targets had not been met by ADP for the contract year ended June 30, 2010, and as of September 30, 2010 it was not considered probable that warrants for the second contract year ending June 30, 2011 would be issued.

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Based on the most probable sales target we expect ADP to achieve, we record the estimated fair value of the warrants that may be issued to ADP as a reduction of revenue. Prior to the issuance of the warrants for a particular contract year, we estimate at each period end the number of warrants likely to be issued, considering the ratio of sales by ADP actually recorded to date during the year to the sales by ADP estimated for the entire contract year, but only to the extent that a minimum sales target is expected to be achieved. These estimates are based on our historical sales to date by ADP, our expectation of future sales during the contract year and the status of pending contracts.

We then estimate the fair value of these warrants using a Black-Scholes option-pricing model, which incorporates several estimates and assumptions that are subject to significant management judgment. To the extent that our estimates vary from actual results, we adjust our estimates in the period in which additional information becomes known. See “ — Critical Accounting Policies and Estimates — Revenue Recognition, Deferred Revenue and Offsets to Revenue ” for additional information about warrants under the ADP agreement.

Warrants to purchase preferred stock

We have issued warrants to purchase our preferred stock in connection with debt arrangements and preferred stock financings. We have accounted for these warrants as liabilities at fair value at the time of issuance in each reporting period, because the underlying shares of convertible preferred stock are redeemable or contingently redeemable, including in the case of a deemed liquidation, which may obligate us to transfer assets to the warrant holders at some point in the future.

As with the ADP warrants and stock-based compensation, we estimate the fair value of our preferred stock warrants using the Black-Scholes option-pricing model, which incorporates several estimates and assumptions that are subject to significant management judgment. Changes in fair value at each period end are recorded in other income (expense) in our statement of operations until the earlier of the exercise or expiration of the warrants, or the completion of this offering or a liquidation event.

Upon the completion of this offering, all our warrants to purchase preferred stock will expire, with the exception of warrants to purchase 140,625 shares of Series D preferred stock and warrants to purchase 380,000 shares of Series C preferred stock. These remaining warrants will automatically become warrants to purchase common stock. At that time the preferred stock warrant liabilities will be reclassified to stockholders’ equity (deficit), and we will no longer record any changes in the fair value of these liabilities in our statement of operations.

Recent Accounting Pronouncements

Adopted Accounting Pronouncements

In October 2009, the Financial Accounting Standards Board, or FASB, issued ASU 2009-13, which amends Accounting Standards Codification, or ASC, Subtopic 605-25. The amendments in ASU 2009-13 modify the ability of vendors, upon meeting certain criteria, to account separately for products or services provided in multiple-deliverables arrangements rather than as a combined unit and establishes a hierarchy for determining the selling price of each deliverable. Under ASU 2009-13, a vendor can determine a best estimate of the deliverable’s selling price in a manner that is consistent with that used to determine the price to sell the deliverable on a standalone basis, even if the vendor does not have vendor-specific objective evidence or third-party evidence of the selling price, as otherwise required under ASC Subtopic 605-25. ASU 2009-13 also amends ASC 605-25 to eliminate the use of the residual method in determining selling prices and requires a vendor to allocate revenue using the relative selling price method for each deliverable.

The amendments in ASU 2009-13 were effective prospectively for revenue arrangements entered into or materially modified in fiscal years beginning on or after June 15, 2010, with early adoption permitted at the beginning of an entity's fiscal year and an option for retrospective adoption and restatement of prior financial statements. We believe retrospective adoption provides more comparable financial information between periods. We therefore adopted the amendments in ASU 2009-13 retrospectively as of January 1, 2009. Retrospective adoption required us to revise our previously issued financial statements as if the amendments in ASU 2009-13 had always been in

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effect, and the financial statements and notes included in this prospectus reflect retrospective adoption for all prior periods presented. The adoption of the amendments had a material impact on our financial position and results of operations, as described in the notes to the consolidated financial statements included in this prospectus.

In July 2006, FASB issued guidance for the accounting for uncertainty in income taxes. This interpretation clarifies the accounting for uncertainty in income taxes recognized in an entity’s financial statements and prescribes a recognition threshold and measurement principles for financial statement disclosure of tax positions taken or expected to be taken. This interpretation was effective for fiscal years beginning after December 15, 2006. We adopted the guidance on January 1, 2007, and the adoption did not have a material impact on our financial statements.

Effective January 2010, we adopted ASU No. 2010-06, “ Fair Value Measurements and Disclosures, ” which requires previous fair value hierarchy disclosures for certain balance sheet items to be further disaggregated by class of assets and liabilities. A class is often a subset of assets or liabilities within a line item in the balance sheet. In addition, significant reclassifications between Levels 1 and 2 of the fair value hierarchy are required to be disclosed. These additional requirements became effective January 1, 2010 for quarterly and annual reporting. Their adoption did not have any impact on our financial statements. In addition, ASU 2010-06 requires more detailed disclosures regarding changes in Level 3 instruments. This disclosure change will be effective January 1, 2011 and is not expected to have an impact on our financial statements.

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Results of Operations

The following table sets forth our statements of operations for each of the periods indicated in dollars (in thousands) and as a percentage of revenue. The period-to-period comparison of financial results is not necessarily indicative of future results.

		Year ended December 31,												Nine months ended September 30,
		2007				2008				2009				2009				2010
Revenue		$	10,976			$	19,626			$	29,322			$	21,212			$	32,572
Cost of revenue			3,911				6,116				8,676				6,071				10,125
Gross profit			7,065				13,510				20,646				15,141				22,447
Operating expenses:
Sales and marketing			9,343				16,914				18,886				13,265				19,901
Research and development			1,754				2,724				2,791				1,978				3,548
General and administrative			2,653				2,564				4,329				2,854				5,550
Total operating expenses			13,750				22,202				26,006				18,097				28,999
Loss from operations			(6,685	)			(8,692	)			(5,360	)			(2,956	)			(6,552	)
Other income (expense):
Interest income (expense) and other income (expense), net			(144	)			(639	)			(813	)			(546	)			(762	)
Change in fair value of preferred stock warrant liabilities			1,147				(790	)			(2,147	)			(1,550	)			(24,077	)
Loss before provision for income taxes			(5,682	)			(10,121	)			(8,320	)			(5,052	)			(31,391	)
Provision for income taxes			(20	)			(62	)			(72	)			(54	)			(69	)
Net loss		$	(5,702	)		$	(10,183	)		$	(8,392	)		$	(5,106	)		$	(31,460	)

		Year ended December 31,												Nine months ended September 30,
		2007				2008				2009				2009				2010
Revenue			100	%			100	%			100	%			100	%			100	%
Cost of revenue			36				31				30				29				31
Gross margin			64				69				70				71				69
Operating expenses:
Sales and marketing			85				86				64				63				61
Research and development			16				14				10				9				11
General and administrative			24				13				15				13				17
Total operating expenses			125				113				89				85				89
Loss from operations			(61	)			(44	)			(18	)			(14	)			(20	)
Other income (expense):
Interest income (expense) and other income (expense), net			(1	)			(3	)			(3	)			(3	)			(2	)
Change in fair value of preferred stock warrant liabilities			10				(4	)			(7	)			(7	)			(74	)
Loss before provision for income taxes			(52	)			(52	)			(28	)			(24	)			(96	)
Provision for income taxes			—				—				—				—				—
Net loss			(52	)%			(52	)%			(29	)%			(24	)%			(97	)%

TABLE OF CONTENTS

The following table sets forth the following key metrics that we use to evaluate our business, measure our performance, identify trends affecting our business, formulate financial projections and make strategic decisions:

		At or For Year Ended December 31,												At or For Nine Months Ended September 30,
		2007				2008				2009				2009				2010
Bookings (in thousands)		$	15,019			$	24,857			$	34,467			$	20,063			$	36,555
Annual dollar retention rate			96.1	%			89.9	%			94.8	%			N/A				N/A
Number of clients			105				168				280				227				413
Number of users (rounded to nearest thousand)			859,000				2,065,000				3,347,000				2,919,000				4,364,000

Comparison of Nine Months Ended September 30, 2010 and 2009

Revenue and Metrics

		At or for nine months ended September 30,
		2009				2010
Revenue (in thousands)		$	21,212			$	32,572
Bookings (in thousands)		$	20,063			$	36,555
Number of clients			227				413
Number of users (rounded to nearest thousand)			2,919,000				4,364,000

Revenue increased $11.4 million, or 54%, from the first nine months of 2009 to the first nine months of 2010. Revenue growth in 2010 was driven by $10.3 million in higher revenue from client agreements signed in prior periods that was not fully reflected in those periods, as a result of the seasonality of when we enter into new client agreements and our revenue recognition policy, which generally recognizes subscription revenue over the contract period. Revenue for the first nine months of 2009 from client agreements signed prior to 2009 was $15.0 million, compared to revenue for the first nine months of 2010 from client agreements signed prior to 2010 of $25.3 million. To a lesser extent, revenue growth resulted from current period acquisitions of 186 new clients between September 30, 2009 and September 30, 2010, sales of additional platforms to existing clients, additions of incremental users by existing clients and client renewals. Revenue in the United States increased by $6.6 million, or 40%, while international revenue, mainly in Europe, increased by $4.7 million or 101% from $4.7 million for the first nine months ended 2009 to $9.4 million for the first nine months of 2010. Sales in Europe were mainly driven by the acquisition of 30 new clients, representing a 115% increase in the total number of clients in Europe between September 30, 2009 and September 30, 2010. As a percentage of total revenue, international revenue accounted for 22% for the first nine months of 2009 compared to 29% for the first nine months of 2010.

Our bookings, number of clients and number of users all grew significantly from the first nine months of 2009 to the first nine months of 2010. Bookings increased 82% compared to the 54% increase in revenues, due to acquisitions of new clients and, to a much lesser extent, sales of additional platforms to existing clients, additions of incremental users by existing clients and client renewals. The number of clients grew 82%. The number of users increased by approximately 1.7 million, or 58%, due almost entirely to acquisition of new clients in the current period, although we also increased our penetration within existing clients.

We believe this growth is a result of our continued investment in and development of our direct sales and sales support teams, which we believe have enabled greater sales coverage and better sales execution, as well as increased marketing activities, which we believe has increased brand awareness and higher demand for our solution. We have also continued to enhance our comprehensive solution, which we believe has encouraged existing clients to add additional platforms and users.

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Cost of Revenue and Gross Margin

		Nine months ended September 30,
		2009				2010
		(dollars in thousands)
Cost of revenue		$	6,071			$	10,125
Gross profit		$	15,141			$	22,447
Gross margin			71	%			69	%

Cost of revenue increased $4.1 million, or 67%, from the first nine months of 2009 to the first nine months of 2010, as a result of increased costs of $1.6 million associated with additional headcount and increased costs of $0.7 million associated with our network infrastructure, in each case to service existing clients as well as in anticipation of future growth. We have been transitioning our network infrastructure from a fully managed third-party hosting environment to self-managed co-location facilities, which we completed in the fourth quarter of 2010. We anticipate that the new co-location facilities will be better able to scale to meet significantly increased capacity requirements in support of our continued growth on a more cost-effective basis than our historic third-party managed environment. To a lesser extent, the increase was attributable to increased depreciation of $0.5 million associated with recent additions to our fixed assets; increased costs of $0.5 million associated with external consultants assisting with the consulting services we provide to clients; increased third-party e-learning content fees of $0.4 million, as we enter into additional client agreements; and increased capitalized software amortization of $0.3 million arising from the recent deployments of such software.

Our gross margin decreased by 2% from the first nine months of 2009 to the first nine months of 2010, reflecting our investment in additional headcount and non-recurring costs associated with the transition of our network infrastructure.

Sales and Marketing

		Nine months ended September 30,
		2009				2010
		(dollars in thousands)
Sales and marketing		$	13,265			$	19,901
Percent of revenue			63	%			61	%

Sales and marketing expenses increased $6.6 million, or 50%, from the first nine months of 2009 to the first nine months of 2010 mainly as a result of increased employee-related costs of $4.9 million attributable to an increase in our sales force to address increased opportunities in existing and new markets and an increase in commissions due to increased sales volume. Total headcount in sales and marketing increased 48% from September 30, 2009 to September 30, 2010, with the number of employees on our direct sales teams increasing by 42%. In addition, business travel related costs increased by $0.8 million in support of our sales efforts and marketing costs increased by $0.8 million associated with new marketing programs. Our sales and marketing expenses nevertheless declined as a percentage of revenue.

Research and Development

		Nine months ended September 30,
		2009				2010
		(dollars in thousands)
Research and development		$	1,978			$	3,548
Percent of revenue			9	%			11	%

TABLE OF CONTENTS

Research and development expenses increased $1.6 million, or 79%, from the first nine months of 2009 to the first nine months of 2010. The increase was attributable to increased employee-related costs of $1.4 million due to additional headcount used to maintain and enhance the existing functionality in our solution. Research and development headcount increased 51% from September 30, 2009 to September 30, 2010 in support of these activities.

We capitalize a portion of our software development costs related to the development and enhancements of our solution which are then amortized to cost of revenue. The timing of our capitalizable development and enhancement projects may affect the amount of development costs expensed in any given period. We capitalized $1.1 million and $1.3 million of software development costs and amortized $0.7 million and $0.9 million, in the first nine months of 2009 and 2010, respectively. We believe that our research and development activities continue to be efficient because we benefit from maintaining a single code base of our solution.

General and Administrative

		Nine months ended September 30,
		2009				2010
		(dollars in thousands)
General and administrative		$	2,854			$	5,550
Percent of revenue			13	%			17	%

General and administrative expenses increased $2.7 million, or 94%, from the first nine months of 2009 to the first nine months of 2010. The increase was attributable to increased employee-related costs of $1.0 million due to increased headcount, $1.0 million higher professional fees for accounting, audit, legal and tax services and $0.3 million in increased administrative related travel. General and administrative headcount increased by 64% from September 30, 2009 to September 30, 2010, primarily in our accounting and finance department to support our growing business and to prepare to transition from a private company to a public company. Professional fees for accounting and legal services also increased due to the expansion of our international business activities and increased audit and interim review fees in preparation for the transition to a public company.

Interest Income (Expense) and Other Income (Expense), Net

		Nine months ended September 30,
		2009				2010
		(dollars in thousands)
Interest income (expense) and other income (expense), net		$	(546	)		$	(762	)
Percent of revenue			(3	)%			(2	)%

Interest income (expense) and other income (expense), net increased $0.2 million, or 40%, from the first nine months of 2009 to the first nine months of 2010. The increase was attributable to $0.2 million in higher interest expense as a result of increased average borrowings on our credit facilities in support of the growth in our business.

Change in Fair Value of Preferred Stock Warrant Liabilities

		Nine months ended September 30,
		2009				2010
		(dollars in thousands)
Change in fair value of preferred stock warrant liabilities		$	(1,550	)		$	(24,077	)
Percent of revenue			(7	)%			(74	)%

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The fair value of the liabilities associated with our preferred stock warrants increased $24.1 million during the first nine months of 2010, compared to an increase of $1.6 million during the first nine months of 2009. The increase in the fair value of our preferred stock warrants liabilities during each of these periods was driven by an increase in the value of our company. We value our preferred stock warrants using the Black-Scholes option pricing model. See “ Critical Accounting Policies and Estimates  —  Fair Value of Warrants ” for a discussion of the valuation methodology for our preferred stock warrant liabilities. Upon the completion of this offering, all of our warrants to purchase preferred stock will expire, with the exception of warrants to purchase 140,625 shares of Series D preferred stock and warrants to purchase 380,000 shares of Series C preferred stock. These remaining warrants will automatically become warrants to purchase common stock. At that time, the preferred stock warrant liabilities will be reclassified to stockholders’ equity (deficit), and we will no longer record any changes in the fair value of these liabilities in our statements of operations.

Provision for Income Taxes

		Nine months ended September 30,
		2009				2010
		(in thousands)
Provision for income taxes		$	(54	)		$	(69	)

We have incurred operating losses in all periods to date and have recorded a full valuation allowance against our net deferred tax assets and therefore have not recorded a provision for income taxes for any of the periods presented, other than provisions for certain state and foreign income taxes. Realization of any of our deferred tax assets depends upon future earnings, the timing and amount of which are uncertain.

Comparison of Years Ended December 31, 2007, 2008 and 2009

Revenue and Metrics

		At or For Year Ended December 31,
		2007				2008				2009
Revenue (in thousands)		$	10,976			$	19,626			$	29,322
Bookings (in thousands)		$	15,019			$	24,857			$	34,467
Annual dollar retention rate			96.1	%			89.9	%			94.8	%
Number of clients			105				168				280
Number of users (rounded to nearest thousand)			859,000				2,065,000				3,347,000

Revenue increased $9.7 million, or 49%, from 2008 to 2009. Revenue growth in 2009 was driven by $7.0 million in higher revenue from client agreements signed in 2008 that was not fully reflected in 2008, as a result of the seasonality of when we enter into new client agreements and our revenue recognition policy, which generally recognizes subscription revenue over the contract period. Revenue for 2008 from client agreements signed prior to 2008 was $11.8 million compared to revenue for 2009 from client agreements signed prior to 2009 of $18.8 million. In addition, revenue growth resulted from the acquisitions of 112 new clients between December 31, 2008 and December 31, 2009 and 63 new clients between December 31, 2007 and December 31, 2008, sales of additional platforms to existing clients, additions of incremental users by existing clients and client renewals, each within 2009. Revenue in the United States increased by $6.4 million, or 40%, while international revenue, mainly in Europe, increased by $3.3 million, or 91%, from $3.6 million in 2008 to $6.9 million in 2009 mainly driven by the acquisition of 10 new clients in 2008 and 23 new clients in 2009. As a percentage of total revenue, international revenue accounted for 18% in 2008 compared to 24% in 2009.

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Despite the global recession, our bookings, number of clients and number of users all grew significantly from 2008 to 2009. Bookings increased 39%, due to acquisitions of new clients and, to a much lesser extent, sales of additional platforms to existing clients, additions of incremental users by existing clients and client renewals. The growth rates for revenue and bookings are not correlated in a given year due to the seasonality of our client agreements, the varied timing of billings, the recognition in most cases of subscription revenue on a straight-line basis over the term of the agreement, and the recognition of consulting revenues based on proportional performance over the period the services are performed. Our annual dollar retention rate improved by 4.9% to 94.8% from 2008 to 2009 as a result of increased client renewals and our existing clients purchasing additional platforms of our solution, as well as adding incremental users. The number of clients grew 67%. The number of users increased by approximately 1.3 million, or 62%, due almost entirely to acquisitions of new clients in the current period, although we also increased our penetration within existing clients.

Revenue increased $8.7 million, or 79%, from 2007 to 2008. Revenue growth from 2007 to 2008 was driven by the same factors as for growth from 2008 to 2009. Revenue growth in 2008 was driven by $6.6 million in higher revenue from client agreements signed in the prior periods. Revenue in 2008 from client agreements signed prior to 2008 was $11.8 million compared to revenue in 2007 from client agreements signed prior to 2007 of $5.2 million. Revenue in the United States increased by $6.6 million, or 70%, while international revenue, mainly in Europe, increased by $2.1 million, or 135%, from $1.5 million in 2007 to $3.6 million in 2008 as a result of the acquisition of 10 new clients in 2008 compared to one client in 2007. As a percentage of total revenue, international revenue accounted for 14% in 2007 compared to 18% in 2008.

Our bookings, number of clients and number of users all grew significantly from 2007 to 2008. Bookings increased 66% compared to the 79% increase in revenue, due to acquisitions of new clients and, to a much lesser extent, sales of additional platforms to existing clients, additions of incremental users by existing clients and client renewals. The 6.2% decrease in annual dollar retention rate from 2007 to 2008 was due to the loss of a large enterprise client that was acquired in 2008. The number of clients grew 60%. The number of users increased by approximately 1.2 million, or 140%, due almost entirely to acquisition of new clients in the current period, although we also increased our penetration within existing clients.

Our revenue growth from 2007 to 2008 and from 2008 to 2009 was a result of the same factors that contributed to our revenue growth for the nine months ended September 30, 2009 to the nine months ended September 30, 2010 that we described above.

Cost of Revenue and Gross Margin

		Year ended December 31,
		2007				2008				2009
		(dollars in thousands)
Cost of revenue		$	3,911			$	6,116			$	8,676
Gross profit		$	7,065			$	13,510			$	20,646
Gross margin			64	%			69	%			70	%

Cost of revenue increased $2.6 million, or 42%, from 2008 to 2009, attributable to $0.7 million in increased employee-related costs due to higher headcount, $0.4 million in increased amortization of license fees we pay to third parties to use their technology driven by increased revenue in 2009 compared to 2008, $0.4 million in increased network infrastructure costs and $0.2 million in increased costs related to outsourced consulting services, in each case to service our existing clients as well as in anticipation of future growth. The increase was also attributable to $0.3 million in increased amortization of capitalized software, $0.2 million in increased reimbursable expenses, $0.2 million increase in referral fees, and $0.1 million in increased third-party e-learning costs.

Our gross margin increased slightly from 2008 to 2009, notwithstanding our investment in additional headcount and infrastructure in anticipation of future growth.

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Cost of revenue increased from 2007 to 2008 primarily due to $0.6 million in increased employee-related costs due to higher headcount, $0.6 million in increased third-party e-learning costs, $0.4 million in increased costs related to outsourced consulting services, $0.2 million in increased network infrastructure costs and $0.2 million in increased amortization of capitalized software, all associated with our growth. Our gross margin nevertheless increased due to the growth in revenues.

Sales and Marketing

		Year ended December 31,
		2007				2008				2009
		(dollars in thousands)
Sales and marketing		$	9,343			$	16,914			$	18,886
Percent of revenue			85	%			86	%			64	%

Sales and marketing expenses increased $2.0 million, or 12%, from 2008 to 2009. The increase was attributable to increases in marketing programs and the expansion of our sales force to address increased opportunities in new and existing markets. Total headcount in sales and marketing increased 38% from December 31, 2008 to December 31, 2009, with the number of employees on our direct sales teams increasing by 38%, contributing to an increase in employee-related costs of $2.1 million. This increase was partially offset by $0.1 million in decreased costs associated with third-party consultants. Notwithstanding these investments in anticipation of future growth, sales and marketing expenses as a percentage of revenues decreased from 2008 to 2009.

Sales and marketing expenses increased $7.6 million, or 81%, from 2007 to 2008. The increase was attributable to an increase of 22% in total headcount in sales and marketing from December 31, 2007 to December 31, 2008, with the number of employees on our direct sales teams increasing by 26%. The increase in headcount contributed to an increase in employee-related costs of $6.0 million. In addition, we had increased cost of $0.7 million associated with outsourced telemarketing related to assisting us with our sales and marketing efforts, $0.6 million for new and expanded marketing programs and $0.3 million in additional travel costs associated for our direct sales teams.

Research and Development

		Year ended December 31,
		2007				2008				2009
		(dollars in thousands)
Research and development		$	1,754			$	2,724			$	2,791
Percent of revenue			16	%			14	%			10	%

Although our business grew significantly from 2008 to 2009, research and development expenses remained relatively constant at approximately $2.7 million, because we benefited from maintaining a single code base of our solution. Although research and development headcount increased 44% from December 31, 2008 to December 31, 2009, the increase in headcount did not significantly affect employee-related costs, as we hired most of these new employees in the latter part of 2009.

Research and development expenses increased by $1.0 million, or 55%, from 2007 to 2008. The increase was attributable to increased employee-related costs of $0.8 million due to increased headcount to maintain and improve the existing functionality in our solution. Research and development headcount increased 23% from December 31, 2007 to December 31, 2008 in support of these activities.

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We capitalize a portion of our software development costs related to the development and enhancements of our solution which are then amortized to cost of revenue. The timing of our capitalizable development and enhancement projects may affect the amount of development costs expensed in any given period. We capitalized $0.8 million, $1.1 million and $1.5 million of software development costs and amortized $0.5 million, $0.6 million and $0.9 million in 2007, 2008 and 2009, respectively.

General and Administrative

		Year ended December 31,
		2007				2008				2009
		(dollars in thousands)
General and administrative		$	2,653			$	2,564			$	4,329
Percent of revenue			24	%			13	%			15	%

General and administrative expenses increased $1.8 million, or 69%, from 2008 to 2009. The increase was attributable to increased employee-related costs of $0.6 million as a result of increased headcount, increased professional fees of $0.4 million for accounting, audit, legal and tax services and increased domestic sales taxes of $0.4 million resulting from our increased sales. The increase in professional fees for audit services was attributable to our retrospective adoption of the revised accounting guidance for revenue arrangements with multiple deliverables. The increase in legal and tax services was due to the expansion of our international business activities. General and administrative headcount increased 40% from December 31, 2008 to December 31, 2009, in our accounting and finance department to support our growing business and to prepare to transition from a private company to a public company.

General and administrative expenses remained relatively constant from 2007 to 2008. Although general and administrative headcount increased 25% from December 31, 2007 to December 31, 2008, the increase did not materially affect employee-related costs, because we hired most of these new employees in the latter part of 2008.

Interest Income (Expense) and Other Income (Expense), Net

		Year ended December 31,
		2007				2008				2009
		(in thousands)
Interest income (expense) and other income (expense), net		$	(144	)		$	(639	)		$	(813	)

Interest income (expense) and other income (expense), net increased $0.2 million, or 27%, from 2008 to 2009. The increase was attributable to $0.3 million in overall higher interest expense as a result of higher average interest rates in 2009, which were partially offset by a decrease in our average borrowings outstanding on our credit facilities during 2009. Our average interest rate on our borrowings and capital leases in 2009 was 9% compared to 5% in 2008. In addition, we incurred lower foreign currency transaction losses of $0.2 million attributed to foreign currency fluctuations in the British Pound and Euro in relation to the U.S. Dollar.

Interest income (expense) and other income (expense), net increased $0.5 million, or 344%, from 2007 to 2008. The increase was attributable to foreign currency exchange losses related to fluctuations in the British Pound and, to a lesser extent, Euro in relation to the U.S. Dollar. Interest expense remained fairly constant from 2007 to 2008, as an increase in our average borrowings outstanding in 2008 was offset by lower average interest rates.

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Change in Fair Value of Preferred Stock Warrant Liabilities

		Year ended December 31,
		2007				2008				2009
		(in thousands)
Change in fair value of preferred stock warrant liabilities		$	1,147			$	(790	)		$	(2,147	)

The fair value of the liabilities associated with our preferred stock warrants increased $2.1 million in 2009, compared to an increase of $0.8 million in 2008. The increase in 2009 was attributable to the issuance of additional warrants to purchase preferred stock in connection with the Series E financing in 2009, and the increase in the fair value of all of our preferred stock warrants. The increase in the fair value of the preferred stock warrants was driven by the increase in the value of our company from December 31, 2008 to December 31, 2009.

The fair value of the liabilities associated with our preferred stock warrants increased $0.8 million in 2008, as a result of an increase in the fair value of our preferred stock warrant liabilities at December 31, 2008 compared to December 31, 2007. The increase in the fair value of the preferred stock warrants was driven by the increase in the value of our company from December 31, 2007 to December 31, 2008. We recorded income from the decline in the fair value of our preferred stock warrant liability in 2007 due to a reduction in the value of our preferred stock during 2007.

Provision for Income Taxes

		Year ended December 31,
		2007				2008				2009
		(in thousands)
Provision for income taxes		$	(20	)		$	(62	)		$	(72	)

We have incurred operating losses in all periods to date and have recorded a full valuation allowance against our net deferred tax assets and therefore have not recorded a provision for income taxes for any of the periods presented, other than provisions for certain state and foreign income taxes. Realization of any of our deferred tax assets depends upon future earnings, the timing and amount of which are uncertain.

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Quarterly Results of Operations

The following unaudited quarterly consolidated statements of operations for each of the quarters in the year ended December 31, 2009 and in the nine months ended September 30, 2010 have been prepared on a basis consistent with our audited annual financial statements and include, in the opinion of management, all normal recurring adjustments necessary for the fair statement of the financial information contained in these statements. The period-to-period comparison of financial results is not necessarily indicative of future results and should be read in conjunction with our annual financial statements and the related notes included elsewhere in this prospectus.

		Quarter Ended
		(in thousands)
		Mar. 31, 2009				June 30, 2009				Sept. 30, 2009				Dec. 31, 2009				Mar. 31, 2010				June 30, 2010				Sept. 30, 2010
Revenue		$	6,777			$	7,027			$	7,408			$	8,110			$	9,670			$	10,613			$	12,289
Cost of revenue			1,988				1,973				2,110				2,605				3,064				3,163				3,898
Gross profit			4,789				5,054				5,298				5,505				6,606				7,450				8,391
Operating expenses:
Sales and marketing			4,046				4,270				4,949				5,621				6,366				6,580				6,955
Research and development			589				658				731				813				1,004				1,141				1,403
General and administrative			1,030				904				920				1,475				1,416				1,700				2,434
Total operating expenses			5,665				5,832				6,600				7,909				8,786				9,421				10,792
Loss from operations			(876	)			(778	)			(1,302	)			(2,404	)			(2,180	)			(1,971	)			(2,401	)
Other income (expense):
Interest income (expense) and other income (expense), net			(129	)			(150	)			(267	)			(267	)			(335	)			(266	)			(161	)
Change in fair value of preferred stock warrant liabilities			(639	)			(536	)			(375	)			(597	)			(1,272	)			(3,170	)			(19,635	)
Loss before provision for income taxes			(1,644	)			(1,464	)			(1,944	)			(3,268	)			(3,787	)			(5,407	)			(22,197	)
Provision for income taxes			(18	)			(18	)			(18	)			(18	)			(30	)			(29	)			(10	)
Net loss		$	(1,662	)		$	(1,482	)		$	(1,962	)		$	(3,286	)		$	(3,817	)		$	(5,436	)		$	(22,207	)