Form 1-A Issuer Information UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549

FORM 1-A
REGULATION A OFFERING STATEMENT
UNDER THE SECURITIES ACT OF 1933
OMB APPROVAL

FORM 1-A

OMB Number: 3235-0286


Estimated average burden hours per response: 608.0

1-A: Filer Information

Issuer CIK
0001668010
Issuer CCC
XXXXXXXX
DOS File Number
Offering File Number
Is this a LIVE or TEST Filing? LIVE TEST
Would you like a Return Copy?
Notify via Filing Website only?
Since Last Filing?

Submission Contact Information

Name
Phone
E-Mail Address

1-A: Item 1. Issuer Information

Issuer Infomation

Exact name of issuer as specified in the issuer's charter
Denim.LA, Inc.
Jurisdiction of Incorporation / Organization
DELAWARE
Year of Incorporation
2013
CIK
0001668010
Primary Standard Industrial Classification Code
RETAIL-APPAREL & ACCESSORY STORES
I.R.S. Employer Identification Number
46-1942864
Total number of full-time employees
8
Total number of part-time employees
0

Contact Infomation

Address of Principal Executive Offices

Address 1
8899 BEVERLY BLVD
Address 2
SUITE 600
City
WEST HOLLYWOOD
State/Country
CALIFORNIA
Mailing Zip/ Postal Code
90048
Phone
888-246-7163

Provide the following information for the person the Securities and Exchange Commission's staff should call in connection with any pre-qualification review of the offering statement.

Name
Andrew Stephenson, Esq.
Address 1
Address 2
City
State/Country
Mailing Zip/ Postal Code
Phone

Provide up to two e-mail addresses to which the Securities and Exchange Commission's staff may send any comment letters relating to the offering statement. After qualification of the offering statement, such e-mail addresses are not required to remain active.

Financial Statements

Industry Group (select one) Banking Insurance Other

Use the financial statements for the most recent period contained in this offering statement to provide the following information about the issuer. The following table does not include all of the line items from the financial statements. Long Term Debt would include notes payable, bonds, mortgages, and similar obligations. To determine "Total Revenues" for all companies selecting "Other" for their industry group, refer to Article 5-03(b)(1) of Regulation S-X. For companies selecting "Insurance", refer to Article 7-04 of Regulation S-X for calculation of "Total Revenues" and paragraphs 5 and 7 of Article 7-04 for "Costs and Expenses Applicable to Revenues".

Balance Sheet Information

Cash and Cash Equivalents
$ 0.00
Investment Securities
$ 0.00
Total Investments
$
Accounts and Notes Receivable
$ 137802.00
Loans
$
Property, Plant and Equipment (PP&E):
$ 34938.00
Property and Equipment
$
Total Assets
$ 542564.00
Accounts Payable and Accrued Liabilities
$ 1248669.00
Policy Liabilities and Accruals
$
Deposits
$
Long Term Debt
$ 361079.00
Total Liabilities
$ 1609748.00
Total Stockholders' Equity
$ -1067184.00
Total Liabilities and Equity
$ 542564.00

Statement of Comprehensive Income Information

Total Revenues
$ 1720432.00
Total Interest Income
$
Costs and Expenses Applicable to Revenues
$ 1073194.00
Total Interest Expenses
$
Depreciation and Amortization
$ 61006.00
Net Income
$ -1652863.00
Earnings Per Share - Basic
$ -0.23
Earnings Per Share - Diluted
$ -0.23
Name of Auditor (if any)
Artesian CPA, LLC

Outstanding Securities

Common Equity

Name of Class (if any) Common Equity
Common Stock
Common Equity Units Outstanding
9396362
Common Equity CUSIP (if any):
000000N/A
Common Equity Units Name of Trading Center or Quotation Medium (if any)
N/A

Preferred Equity

Preferred Equity Name of Class (if any)
Series Seed Preferred Stock
Preferred Equity Units Outstanding
20714518
Preferred Equity CUSIP (if any)
000000N/A
Preferred Equity Name of Trading Center or Quotation Medium (if any)
N/A

Debt Securities

Debt Securities Name of Class (if any)
Promissory Notes
Debt Securities Units Outstanding
361079
Debt Securities CUSIP (if any):
000000N/A
Debt Securities Name of Trading Center or Quotation Medium (if any)
N/A

1-A: Item 2. Issuer Eligibility

Issuer Eligibility

Check this box to certify that all of the following statements are true for the issuer(s)

1-A: Item 3. Application of Rule 262

Application Rule 262

Check this box to certify that, as of the time of this filing, each person described in Rule 262 of Regulation A is either not disqualified under that rule or is disqualified but has received a waiver of such disqualification.

Check this box if "bad actor" disclosure under Rule 262(d) is provided in Part II of the offering statement.

1-A: Item 4. Summary Information Regarding the Offering and Other Current or Proposed Offerings

Summary Infomation

Check the appropriate box to indicate whether you are conducting a Tier 1 or Tier 2 offering Tier1 Tier2
Check the appropriate box to indicate whether the financial statements have been audited Unaudited Audited
Types of Securities Offered in this Offering Statement (select all that apply)
Equity (common or preferred stock)
Does the issuer intend to offer the securities on a delayed or continuous basis pursuant to Rule 251(d)(3)? Yes No
Does the issuer intend this offering to last more than one year? Yes No
Does the issuer intend to price this offering after qualification pursuant to Rule 253(b)? Yes No
Will the issuer be conducting a best efforts offering? Yes No
Has the issuer used solicitation of interest communications in connection with the proposed offering? Yes No
Does the proposed offering involve the resale of securities by affiliates of the issuer? Yes No
Number of securities offered
11111111
Number of securities of that class outstanding
0

The information called for by this item below may be omitted if undetermined at the time of filing or submission, except that if a price range has been included in the offering statement, the midpoint of that range must be used to respond. Please refer to Rule 251(a) for the definition of "aggregate offering price" or "aggregate sales" as used in this item. Please leave the field blank if undetermined at this time and include a zero if a particular item is not applicable to the offering.

Price per security
$ 0.90
The portion of the aggregate offering price attributable to securities being offered on behalf of the issuer
$ 10000000.00
The portion of the aggregate offering price attributable to securities being offered on behalf of selling securityholders
$ 0.00
The portion of the aggregate offering price attributable to all the securities of the issuer sold pursuant to a qualified offering statement within the 12 months before the qualification of this offering statement
$ 0.00
The estimated portion of aggregate sales attributable to securities that may be sold pursuant to any other qualified offering statement concurrently with securities being sold under this offering statement
$ 0.00
Total (the sum of the aggregate offering price and aggregate sales in the four preceding paragraphs)
$ 10000000.00

Anticipated fees in connection with this offering and names of service providers

Underwriters - Name of Service Provider
Underwriters - Fees
$
Sales Commissions - Name of Service Provider
North Capital Private Securities Corporation
Sales Commissions - Fee
$ 750000.00
Finders' Fees - Name of Service Provider
Finders' Fees - Fees
$
Audit - Name of Service Provider
Artesian CPA, LLC
Audit - Fees
$ 6000.00
Legal - Name of Service Provider
KHLK LLP
Legal - Fees
$ 40000.00
Promoters - Name of Service Provider
Promoters - Fees
$
Blue Sky Compliance - Name of Service Provider
Blue Sky Compliance - Fees
$
CRD Number of any broker or dealer listed:
152559
Estimated net proceeds to the issuer
$ 9204000.00
Clarification of responses (if necessary)

1-A: Item 5. Jurisdictions in Which Securities are to be Offered

Jurisdictions in Which Securities are to be Offered

Using the list below, select the jurisdictions in which the issuer intends to offer the securities

Selected States and Jurisdictions
ALABAMA
ALASKA
ARIZONA
ARKANSAS
CALIFORNIA
COLORADO
CONNECTICUT
DELAWARE
FLORIDA
GEORGIA
HAWAII
IDAHO
ILLINOIS
INDIANA
IOWA
KANSAS
KENTUCKY
LOUISIANA
MAINE
MARYLAND
MASSACHUSETTS
MICHIGAN
MINNESOTA
MISSISSIPPI
MISSOURI
MONTANA
NEBRASKA
NEVADA
NEW HAMPSHIRE
NEW JERSEY
NEW MEXICO
NEW YORK
NORTH CAROLINA
NORTH DAKOTA
OHIO
OKLAHOMA
OREGON
PENNSYLVANIA
RHODE ISLAND
SOUTH CAROLINA
SOUTH DAKOTA
TENNESSEE
TEXAS
UTAH
VERMONT
VIRGINIA
WASHINGTON
WEST VIRGINIA
WISCONSIN
WYOMING
DISTRICT OF COLUMBIA
PUERTO RICO
ALBERTA, CANADA
BRITISH COLUMBIA, CANADA
MANITOBA, CANADA
NEW BRUNSWICK, CANADA
NEWFOUNDLAND, CANADA
NOVA SCOTIA, CANADA
ONTARIO, CANADA
PRINCE EDWARD ISLAND, CANADA
QUEBEC, CANADA
SASKATCHEWAN, CANADA
YUKON, CANADA
CANADA (FEDERAL LEVEL)

Using the list below, select the jurisdictions in which the securities are to be offered by underwriters, dealers or sales persons or check the appropriate box

None
Same as the jurisdictions in which the issuer intends to offer the securities
Selected States and Jurisdictions

1-A: Item 6. Unregistered Securities Issued or Sold Within One Year

Unregistered Securities Issued or Sold Within One Year

None

Unregistered Securities Issued

As to any unregistered securities issued by the issuer of any of its predecessors or affiliated issuers within one year before the filing of this Form 1-A, state:

(a)Name of such issuer
Demin.LA, Inc.
(b)(1) Title of securities issued
Promissory Notes
(2) Total Amount of such securities issued
361079
(3) Amount of such securities sold by or for the account of any person who at the time was a director, officer, promoter or principal securityholder of the issuer of such securities, or was an underwriter of any securities of such issuer.
0
(c)(1) Aggregate consideration for which the securities were issued and basis for computing the amount thereof.
$361,079 at par
(2) Aggregate consideration for which the securities listed in (b)(3) of this item (if any) were issued and the basis for computing the amount thereof (if different from the basis described in (c)(1)).

Unregistered Securities Issued

As to any unregistered securities issued by the issuer of any of its predecessors or affiliated issuers within one year before the filing of this Form 1-A, state:

(a)Name of such issuer
Demin.LA, Inc.
(b)(1) Title of securities issued
Series Seed Preferred Stock
(2) Total Amount of such securities issued
445000
(3) Amount of such securities sold by or for the account of any person who at the time was a director, officer, promoter or principal securityholder of the issuer of such securities, or was an underwriter of any securities of such issuer.
0
(c)(1) Aggregate consideration for which the securities were issued and basis for computing the amount thereof.
$445,000 at $0.27 per share, the price of which was determined internally by the company.
(2) Aggregate consideration for which the securities listed in (b)(3) of this item (if any) were issued and the basis for computing the amount thereof (if different from the basis described in (c)(1)).

Unregistered Securities Act

(e) Indicate the section of the Securities Act or Commission rule or regulation relied upon for exemption from the registration requirements of such Act and state briefly the facts relied upon for such exemption
Rule 506(b) of Regulation D.

 

PRELIMINARY OFFERING CIRCULAR DATED MARCH XX, 2016

 

DENIM.LA, INC.

 

 

899 BEVERLY BLVD., SUITE 600

WEST HOLLYWOOD, CA 90069

 

www.dstldjeans.com

 

Up to [11,111,111] SHARES OF SERIES A PREFERRED STOCK

SEE “SECURITIES BEING OFFERED” AT PAGE 36

 

    Price Per
Share to
the Public
  Total Number of
Shares Being
Offered
  Proceeds to issuer
before expenses,
discounts and
commissions**
Series A Preferred Stock   $_____*   _____   _______

 

* The company will provide final pricing information in a final or supplemental Offering Circular.

** See “Plan of Distribution” for details regarding the compensation payable to placement agents in connection with this offering. The company has engaged North Capital Private Securities Corporation to serve as its sole and exclusive placement agent to assist in the placement of its securities. North Capital Private Securities Corporation intends to use an online platform provided by SeedInvest Technology, LLC, at the domain name www.seedinvest.com,​to provide technology tools to facilitate the sales of securities in this offering.

 

The company expects that the amount of expenses of the offering that it will pay will be approximately [$XX,XXX], not including state filing fees.

 

This offer will terminate 150 days after the offering’s commencement [date].

 

THE UNITED STATES SECURITIES AND EXCHANGE COMMISSION DOES NOT PASS UPON THE MERITS OR GIVE ITS APPROVAL OF ANY SECURITIES OFFERED OR THE TERMS OF THE OFFERING, NOR DOES IT PASS UPON THE ACCURACY OR COMPLETENESS OF ANY OFFERING CIRCULAR OR OTHER SOLICITATION MATERIALS. THESE SECURITIES ARE OFFERED PURSUANT TO AN EXEMPTION FROM REGISTRATION WITH THE COMMISSION; HOWEVER THE COMMISSION HAS NOT MADE AN INDEPENDENT DETERMINATION THAT THE SECURITIES OFFERED ARE EXEMPT FROM REGISTRATION.

 

i 

  

GENERALLY NO SALE MAY BE MADE TO YOU IN THIS OFFERING IF THE AGGREGATE PURCHASE PRICE YOU PAY IS MORE THAN 10% OF THE GREATER OF YOUR ANNUAL INCOME OR NET WORTH. DIFFERENT RULES APPLY TO ACCREDITED INVESTORS AND NON-NATURAL PERSONS. BEFORE MAKING ANY REPRESENTATION THAT YOUR INVESTMENT DOES NOT EXCEED APPLICABLE THRESHOLDS, WE ENCOURAGE YOU TO REVIEW RULE 251(d)(2)(i)(C) OF REGULATION A. FOR GENERAL INFORMATION ON INVESTING, WE ENCOURAGE YOU TO REFER TO www.investor.gov.

 

This offering is inherently risky. See “Risk Factors” on page 6.

 

Sales of these securities will commence on approximately [date].

 

The company is following the “Offering Circular” format of disclosure under Regulation A.

 

AN OFFERING STATEMENT PURSUANT TO REGULATION A RELATING TO THESE SECURITIES HAS BEEN FILED WITH THE SECURITIES AND EXCHANGE COMMISSION. INFORMATION CONTAINED IN THIS PRELIMINARY OFFERING CIRCULAR IS SUBJECT TO COMPLETION OR AMENDMENT. THESE SECURITIES MAY NOT BE SOLD NOR MAY OFFERS TO BUY BE ACCEPTED BEFORE THE OFFERING STATEMENT FILED WITH THE COMMISSION IS QUALIFIED. THIS PRELIMINARY OFFERING CIRCULAR SHALL NOT CONSTITUTE AN OFFER TO SELL OR THE SOLICITATION OF AN OFFER TO BUY NOR MAY THERE BE ANY SALES OF THESE SECURITIES IN ANY STATE IN WHICH SUCH OFFER, SOLICITATION OR SALE WOULD BE UNLAWFUL BEFORE REGISTRATION OR QUALIFICATION UNDER THE LAWS OF SUCH STATE. WE MAY ELECT TO SATISFY OUR OBLIGATION TO DELIVER A FINAL OFFERING CIRCULAR BY SENDING YOU A NOTICE WITHIN TWO BUSINESS DAYS AFTER THE COMPLETION OF OUR SALE TO YOU THAT CONTAINS THE URL WHERE THE FINAL OFFERING CIRCULAR OR THE OFFERING STATEMENT IN WHICH SUCH FINAL OFFERING CIRCULAR WAS FILED MAY BE OBTAINED.

 

ii 

  

TABLE OF CONTENTS

 

SUMMARY - 1 -
   
RISK FACTORS - 6 -
   
DILUTION - 10 -
   
USE OF PROCEEDS TO ISSUER - 15 -
   
OUR BUSINESS - 16 -
   
THE COMPANY’S PROPERTY - 25 -
   
MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS - 26 -
   
DIRECTORS, EXECUTIVE OFFICERS AND SIGNIFICANT EMPLOYEES - 29 -
   
COMPENSATION OF DIRECTORS AND EXECUTIVE OFFICERS - 32 -
   
SECURITY OWNERSHIP OF MANAGEMENT AND CERTAIN SECURITYHOLDERS - 33 -
   
INTEREST OF MANAGEMENT AND OTHERS IN CERTAIN TRANSACTIONS - 35 -
   
SECURITIES BEING OFFERED - 36 -
   
PLAN OF DISTRIBUTION AND SELLING SECURITYHOLDERS - 41 -
   
FINANCIAL STATEMENTS FOR THE FISCAL YEARS ENDING DECEMBER 31, 2015 AND DECEMBER 31, 2014 - 43 -
   
INDEX TO EXHIBITS - 65 -

 

In this Offering Circular, the terms “we”, “DSTLD”, “Denim.LA”, or “the company” refers to Denim.LA, Inc.

 

THIS OFFERING CIRCULAR MAY CONTAIN FORWARD-LOOKING STATEMENTS AND INFORMATION RELATING TO, AMONG OTHER THINGS, THE COMPANY, ITS BUSINESS PLAN AND STRATEGY, AND ITS INDUSTRY. THESE FORWARD-LOOKING STATEMENTS ARE BASED ON THE BELIEFS OF, ASSUMPTIONS MADE BY, AND INFORMATION CURRENTLY AVAILABLE TO THE COMPANY’S MANAGEMENT. WHEN USED IN THE OFFERING MATERIALS, THE WORDS “ESTIMATE,” “PROJECT,” “BELIEVE,” “ANTICIPATE,” “INTEND,” “EXPECT” AND SIMILAR EXPRESSIONS ARE INTENDED TO IDENTIFY FORWARD-LOOKING STATEMENTS. THESE STATEMENTS REFLECT MANAGEMENT’S CURRENT VIEWS WITH RESPECT TO FUTURE EVENTS AND ARE SUBJECT TO RISKS AND UNCERTAINTIES THAT COULD CAUSE THE COMPANY’S ACTUAL RESULTS TO DIFFER MATERIALLY FROM THOSE CONTAINED IN THE FORWARD-LOOKING STATEMENTS. INVESTORS ARE CAUTIONED NOT TO PLACE UNDUE RELIANCE ON THESE FORWARD-LOOKING STATEMENTS, WHICH SPEAK ONLY AS OF THE DATE ON WHICH THEY ARE MADE.

 

iii 

 

SUMMARY

 

The Company

 

Overview

 

DSTLD (dis’til’d) is a modern lifestyle brand that strips away excess and impurities to present premium denim and ready-to-wear essentials without retail markup.

 

Our three brand tenets are:

 

 

LUXURY QUALITY

We craft the DSTLD line with upper echelon fabrics and finishes, premier caliber construction, and fit.

 

INDUSTRY-LEADING PRODUCERS

We work with some of the most sought-after factories and laundries in the industry – the same facilities producing for leading luxury apparel brands.

 

NO RETAIL MARKUP

We sidestep the middleman and sell our products ourselves, allowing us to offer top-tier quality without the standard 3-8 times retail markup.

 

 

We offer fashion essentials with premium brand quality at fast fashion prices. Our products include staples such as jeans, jackets, t-shirts and hoodies, in essential designs and a color palette of black, grey, white and denim.

 

We launched the DSTLD brand in June 2014 and have scaled rapidly:

Cumulative customer base of over 20,000 at 1/1/2016
Sales of $275,000 for November 2015
Average month-over-month gross sales growth of 11% since January 2015
25% repeat customer rate
Gross margins of 39%

 

Growth Metrics

 

Since we launched DSTLD in 2014 through December 31, 2015, we have had 20,000 customers ordering over 45,000 different items. Monthly sales reached $275,000 in November 2015 with 110 skus (mens/womens split).

 

- 1 -  

  

Gross Transaction Volume (“GTV”) represents the total dollar volume transacted by users on the DSTLD platform. GTV is a non-GAAP measurement, which differs from the presentation of revenues in the financial statements in that GTV is recorded at the time a user completes a transaction on DSTLD and does not account for returns or discounts. This is in contrast to the measurement of net revenues that are recognized when the product is shipped and accounts for returns and discounts.

 

We have seen the following growth in DSTLD GTV to date:

 

2014 Q4 Gross Transaction Volume: $266,165

2015 Q1 Gross Transaction Volume: $359,992

2015 Q2 Gross Transaction Volume: $557,462

2015 Q3 Gross Transaction Volume: $694,309

2015 Q4 Gross Transaction Volume: $715,288

 

97% of our sales were directly through the DSTLD website with 3% from other channels including Spring App (a mobile marketplace app), international wholesale, and other third- party sellers.

 

Our Current Products

 

Currently, the DSTLD product assortment includes jeans, short, tees and tanks, sweatshirts, belts, and sunglasses. We produce our products at high-end factories producing for other leading premium denim and contemporary brands, and offer them at competitive pricing.

 

Our premium denim starts at $65, similar quality brands produced at the same factories wholesale for approximately $65 and retail for over $180. Our prices are in line with those of Zara, which is one of the largest clothing retailers, which suggests that our pricing is accessible to a large market.

 

Our Plans for DSTLD Products

 

Although we have focused primarily on denim and simple knits (tees and tanks) to date, we aspire to offer a full line of apparel and lifestyle products. We believe in a highly focused approach on fashion ‘essentials’ that have multi-year product lifecycles that allow us to iterate on product quality while keeping prices affordable and building long-term relationships with leading suppliers.

 

We aim to roll out products including jackets, button-down shirts, blazers, bags, sweaters, socks, underwear, shoes, and other product categories that allow customers to purchase their full wardrobe through DSTLD.

 

- 2 -  

  

Our Differentiated Approach

 

‘Distilled’ Collection. Our focus is to produce a range of luxe essentials for the creative class that lives and works in denim. By distilling down our focus, we want to offer only core essentials in a monochromatic color scheme, by producing a range of non-seasonal apparel and accessories that are classic in design and never go out of style.

 

Contemporary quality and brand positioning, fast fashion pricing. Fashion retail is broken. Our goal is to fix the fashion industry by allowing the general population to have access to high quality product without waiting for the leftovers to go on sale. We plan to offer the same quality product as contemporary brands such as Theory, Vince, Rag & Bone, and All Saints, but priced closely to fast fashion brands such as Zara, H&M, and Topshop.

 

What We Believe Sets Us Apart

 

Digitally Competent. Our store is built on a custom Ruby on Rails platform with Spree (Ruby Gem) backend. Our website can be accessed via desktop, tablet or smartphone. We have acquired the majority of our customers via performance marketing and have acquired over 20,000 customers at a competitive and scalable price. Digital advertising channels, such as Facebook, allow us to track cost of acquiring a new customer and how much that customer spends over time.

 

Collaborative Design. User surveys to help influence design; we do small test orders to gauge product demand before large commitments; the company currently plans to develop ‘design lab’ for top customers to help identify new products, iterate on existing core products, and A/B test pricing.

 

Real-time data and just in time supply chain. All data is managed in real time through dashboard that integrate sales data, warehouse data from our 3PL, and site data from Analytics. Demand forecasting is paired with monthly or bi monthly deliveries from suppliers; keep weeks on hand low; show weeks on hand data; essentials collection approach allows for suppliers to build production efficiencies in replenishment programs and in some cases stock goods allowing for fast response to influxes in demand. In the future the company anticipates that suppliers can be given access to sales dashboards and automatically generate purchase orders on core products, within a predefined contract.

 

Our Growth Strategy

 

Continue to launch products. We intend to launch core products across multiple categories in order to drive up average order value and increase repeat customer rate. Categories include jeans, shorts, tee shirts, shirts, belts, leather accessories, bags, headwear, footwear, and outerwear.

 

- 3 -  

  

Digital Marketing. We will continue to invest in proven digital consumer acquisition strategies, including Facebook, Instagram, display and retargeting while continuing to test emerging channels like Snapchat and Twitter.

 

Celebrity Product Placement. We intend to utilize public relations channels to ensure that our product is being seen on the most popular celebrity influencers, which will provide additional exposure and style validation for our entire product range.

 

Increased Global Distribution. By growing our paid acquisition channels and offering competitive pricing and shipping costs, we intend to grow beyond our home market into new countries in Europe, Asia, and Oceania. 

 

Industry Background and Trends

 

E-Commerce for Clothing. With retail e-commerce revenue from apparel and accessories expected to reach 86 billion U.S. dollars in 2018, the industry appears to show no signs of slowing down. Many of the largest names in apparel and accessories retail offer online shopping to their consumers. In 2013, the market share of leading apparel e-retailers in the U.S. were measured, and subsequently ranked. Gap Inc. Direct, which was founded in 1969, came first with a market share of 7.27 percent. In comparison Footlocker, the sportswear and footwear retailer, held a 2.35 percent share of the market. Despite the large e-commerce revenue figure for apparel and accessories, the share of apparel and accessories sales in total U.S. e-retail sales from 2013 to 2018 reveals little indication of growth. In 2013, apparel and accessories sales accounted for 17 percent of total retail e-commerce sales in the U.S. By 2018, the share is only expected to grow half a percent to reach 17.5 percent. (Source: eMarketer).

 

Normcore Fashion Normcore wearers are people who do not wish to distinguish themselves from others by their clothing. This is not to mean that they are unfashionable people who wear whatever comes to hand, but that they consciously choose clothes that are undistinguished – except, frequently, for a highly visible label to impart prestige. (Source: Wikipedia).

 

Disintermediated Retail Consumers are becoming increasingly familiar with the retail disintermediation story, where products are sold direct to consumers without retail markup. Brands such as Dollar Shave Club, Warby Parker, and Everlane have been educating customers on this concept, which leads customers to seek out other brands that are offering high quality products at lower prices through a similar model. In an article titled “The New Trend that is Going to Change the Way You Shop”, The Zoe Report said “We’ll always have a soft spot for traditional retail (a visit to Barneys is never a bad idea), but in terms of saving money and time, your TZR editors are all aboard the direct-to-consumer trend. By eliminating the middlemen, online-only brands like Everlane, The Arrivals and StyleSaint avoid unnecessary price markups to give you chic, quality pieces at a modest cost. Consider their added perks from social consciousness to no-fuss return policies and speedy delivery—translation: no more stressful shopping trips to the mall!—and you’ll be sold on the strategy.”

 

- 4 -  

  

Selected Risks Associated with the Business

 

Our company and our business are subject to a number of risks, which are set out in more detail in “Risk Factors.” Risks include the following:

 

Our auditor has issued a “going concern” opinion.
We are a new entrant to the clothing industry.
Our results of operations are subject to variable influences and intense competition.
New competitors may enter the market.
We may not be able to successfully implement growth.
We may not be able to respond to changing fashion trends.
We are subject to seasonal buying patterns.
If we cannot raise sufficient funds, we will not succeed.
We depend on a small management team.
There is no current market for any shares of the company's stock.

 

The Offering

 

Securities offered Maximum of [11,111,111] shares of Series A Preferred Stock
($10,000,000). We have declined to set a minimum amount.
Common Stock outstanding before the offering 9,396,362 shares
Preferred Stock outstanding before the offering 20,714,518 shares
Preferred Stock outstanding after the offering [31,825,629] shares
Use of proceeds The proceeds of this offering will be used for marketing, personnel, and product buys.

 

- 5 -  

  

RISK FACTORS

 

The SEC requires that we identify risks that are specific to our business and financial condition. We are still subject to all the same risks that all companies in our business, and all companies in the economy, are exposed to. These include risks relating to economic downturns, political and economic events and technological developments (such as hacking and the ability to prevent hacking). Additionally, early-stage companies are inherently more risky than more developed companies. You should consider general risks as well as specific risks when deciding whether to invest.

 

The company’s auditor has issued a going concern opinion

Our auditor has issued a “going concern” opinion on the company’s financial statements. The Company lacks liquidity to satisfy obligations as they come due and current liabilities exceed current assets by $789,052 and $335,441 as of December 31, 2015 and 2014, respectively.

 

We are a new entrant to the clothing industry.

We first organized as a company in September 2012 (as Denim.LA, LLC). As such, we are a new entrant to the clothing industry and do not have the same brand awareness and customer base as other players in the market space.

 

Our results of operations are subject to variable influences and intense competition.

Our company is sensitive to changes to in consumer spending patterns, consumer preferences, and overall economic conditions. We are also subject to fashion trends affecting the desirability of our products. In addition to competing with other direct-to-consumer clothing and apparel companies, we face competition from a broad range of retailers, many of which have greater financial resources than we do.

 

New competitors may enter the market.
We operate in an established market space that regularly sees the entrance of new competitors. New competitors may copy our business model and provide an expanded range of products at a lower cost, targeting the same customer base, which may force us to cut prices and decrease our margins.

 

Competitors may be able to call on more resources than us.
While we believe that the company is unique, there may be other ways to deliver luxury denim and clothing products without the use of middlemen and retail establishments. Additionally, competitors may replicate our business ideas and produce directly competing products. These competitors may be better capitalized than we are, which would give them a significant advantage. This would particularly be the case if a major clothing manufacturer or retailer were to enter the market.

 

- 6 -  

  

We may not be able to respond to changing fashion trends.

Our company is sensitive to changes in consumer preference, fashion trends, and the fashion business environment. If we are unable to respond to changes in the business environment and fashion trends it may result in our brands no longer being accepted in the marketplace.

 

We are subject to seasonal buying patterns.

We experience seasonal fluctuations in our net sales and net income associated with the clothing and apparel industry. Our quarterly results of operations may also fluctuate significantly as a result of a variety of factors, including the timing of new products and marketing pushes.

 

We depend on a small management team.

We depend on the skill and experience of two individuals, Corey Epstein and Mark Lynn. Each has a different skill set. If we are not able to call upon one of these people for any reason, our operations and development could be harmed.

 

We may not be able to successfully implement growth.

We depend on our ability to scale customer acquisition while maintaining an acceptable customer acquisition cost while successfully implementing any growth or strategic plans. If we are unable to scale customer acquisition at an acceptable cost we may not be able to successfully increase our customer base.

 

If we cannot raise sufficient funds, we will not succeed.

We are offering Series A Preferred Stock in the amount of up to $10,000,000 in this offering on a best-efforts basis and may not raise the complete amount. Even if the maximum amount is raised, we are likely to need additional funds in the future in order to grow, and if we cannot raise those funds for whatever reason, including reasons relating to the company itself or to the broader economy, the company may not survive. If we raise a substantially lesser amount than the Maximum Raise, we will have to find other sources of funding for some of the plans outlined in “Use of Proceeds.”

 

There is no current market for any shares of the company's stock.
There is no formal marketplace for the resale of the Series A Preferred Stock. Shares of Series A Preferred Stock may be traded on the over-the-counter market to the extent any demand exists. Investors should assume that they may not be able to liquidate their investment for some time, or be able to pledge their shares as collateral.

 

The Series A Preferred Stock is non-voting; voting control is in the hands of a few large stockholders.

The Series A Preferred Stock we are offering is non-voting, so investors in this offering will not be able to influence our policies or any other corporate matter, including the election of directors, changes to our company’s governance documents, expanding the employee option pool, and any merger, consolidation, sale of all or substantially all of our assets, or other major action requiring stockholder approval.

 

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We could be hacked.

Hackers and/or data breaches could lead to material financial losses, reputational damage, and legal expenses. Credit card processors could refuse to do business with us if we were to receive a large number of chargebacks, which can be triggered by fraudulent use of stolen credit cards. We do security audits; we do not store credit card information; we do our best to safeguard our systems and assets but we cannot guarantee that we will be able to successfully repel future attempts to defraud us or hack into our customers’ data.

 

We are very reliant on our third-party logistics company.

All of our product is stored and shipped out of our third-party logistics provider, Newgistics. If there was a catastrophic event that resulted in a facility shut down or damaged goods, we would be unable to ship orders for a period of time. Additionally, we may be forced to renegotiate our contract and our rates, which could hamper our gross margin and potentially force us into searching for a new warehousing and fulfilment partner.

 

Our space is crowded and there are many competitors for share-of-wallet.

While apparel is very large industry it is also very fragmented. Competitors may be better capitalized than us and outspend us, which would give them a significant advantage.

 

We rely on third party manufacturers and vendors, some of whom are outside the United States.

Our products are primarily produced by, and purchased or procured from, independent manufacturing contractors located mainly in countries in North America, Europe and Asia. A manufacturing contractor’s failure to ship products to DSTLD in a timely manner or meet the required quality standards could cause us to miss the delivery date requirements of our customers for those items. Due to our overseas production, which in some product categories is more than 75% of total, our business is subject to the following risks:

 

· political and economic instability in countries, including heightened terrorism and other security concerns, which could subject imported or exported goods to additional or more frequent inspections, leading to delays in deliveries or impoundment of goods;
· imposition of regulations and quotas relating to imports, including quotas imposed by bilateral textile agreements between the United States and foreign countries;
· imposition of increased duties, taxes and other charges on imports;
· significant fluctuation of the value of the dollar against foreign currencies;
· labor shortages in countries where contractors and suppliers are located;
· a significant decrease in availability or an increase in the cost of raw materials;
· restrictions on the transfer of funds to or from foreign countries;
· disease epidemics and health-related concerns, which could result in closed factories, reduced workforces, scarcity of raw materials and scrutiny or embargoing of goods produced in infected areas;
· increases in the costs of fuel, travel and transportation;
· increases in manufacturing costs in the event of a decline in the value of the United States dollar against major world currencies, particularly the Mexican Peso and Chinese Yuan, and higher labor costs being experienced by our foreign manufacturers in Mexico and China; and

 

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· violations by foreign contractors of labor and wage standards and resulting adverse publicity.

 

If these risks limit or prevent us from selling or manufacturing products in any significant international market, prevent us from acquiring products from foreign suppliers, or significantly increase the cost of our products, our operations could be seriously disrupted until alternative suppliers are found or alternative markets are developed, which could negatively impact our business.

 

Fluctuations in the price, availability and quality of raw materials could cause delays and increase costs and cause our operating results and financial condition to suffer.

 

Fluctuations in the price, availability and quality of the fabrics or other raw materials, particularly cotton, leather, and synthetics used in our manufactured apparel, could have a material adverse effect on cost of sales or our ability to meet customer demands. The price and availability of the raw materials and, in turn, the fabrics used in our apparel may fluctuate significantly, depending on many factors, including crop yields, weather patterns, labor costs and changes in oil prices. If prices increase, we may not be able to pass these costs onto our customers, due to our competitive price point. This could result in lower gross margins and could have a significant adverse effect on our business, financial condition, and operating results. Delays in availability and delivery of raw materials could result in delays of product deliveries, potentially causing decreased sales and financial performance.

 

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DILUTION

 

Dilution means a reduction in value, control or earnings of the shares the investor owns.

 

Immediate dilution

 

An early-stage company typically sells its shares (or grants options over its shares) to its founders and early employees at a very low cash cost, because they are, in effect, putting their “sweat equity” into the company. When the company seeks cash investments from outside investors, like you, the new investors typically pay a much larger sum for their shares than the founders or earlier investors, which means that the cash value of your stake is diluted because each share of the same type is worth the same amount, and you paid more for your shares than earlier investors did for theirs.

 

The following table compares the price that new investors are paying for their shares with the effective cash price paid by existing shareholders, giving effect to full conversion of all outstanding stock options, and assuming that the shares are sold at $0.90. The schedule presents shares and pricing as issued and reflects all transactions since inception, which gives investors a better picture of what they will pay for their investment compared to the company’s insiders than just including such transactions for the last 12 months, which is what the SEC requires.

 

    Dates Issued   Issued Shares     Potential
Shares
    Total Issued
and Potential
Shares
    Effective Cash Price
per Share at Issuance
or Potential
Conversion
 
Common Shares   2013     9,396,362             9,396,362     $ 0.01 (3)
Series Seed Preferred Shares   2014 - 2015     5,020,221 (2)             5,020,221     $ 0.27  
Series Seed Preferred Shares (conversions of convertible notes payable)   2014     15,694,297 (2)             15,694,297     $ 0.19 (5)
Convertible Notes Payable Outstanding:                                    
2015 Convertible Notes Payable   2015             1,671,662       1,671,662 (4)   $ 0.22 (4)
Warrants:                                    
Advisory Agreement   2014             10,000       10,000 (1)   $ 0.15  
Options:                                    
$0.15 Options (net of forfeitures to date)   2014             4,629,319       4,629,319 (1)   $ 0.15  
$0.10 Options (net of forfeitures to date)   2015             5,855,000       5,855,000 (1)   $ 0.10  
                                     
Total Common Share Equivalents         30,110,880       12,165,981       42,276,861     $ 0.14  
Investors  in this offering, assuming $10 Million raised         11,111,111               11,111,111     $ 0.90  
                                     
Total After Inclusion of this Offering         41,221,991       12,165,981       53,387,972     $ 0.30  

 

(1) Assumes conversion at exercise price of all outstanding warrants and options

(2) Assumes conversion of all issued preferred shares to common stock.

(3) Common shares issued for various terms ranging from zero cash to $0.013 per share. Common shares issued without cash payment included 2,688,889 to a founder for a $242,000 foregivable note receivable and 83,124 shares under an advisory agreement. 574,349 shares were issued for an effective cash price of $0.009 per share. 6,050,000 shares were issued for an effective cash price of $0.013 per share.

(4) Convertible notes potential shares calculated based on lastest preferred stock issuance pricing of $0.27 per share, applied at the 20% discount per the convertible note agreements. Assumes conversion of all preferred shares resulting from conversion of convertible notes to common stock.

(5) The weighted average conversion price is used in the table as conversion prices differed between the various notes. Actual conversion rates on the notes payble ranged from $0.136 - $0.272.

 

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The following table demonstrates the dilution that new investors will experience upon investment in the Company.  This table uses the Company’s net tangible book value as of December 31, 2015 of $(1,067,184), which is derived from the net equity of the Company in the December 31, 2015 financial statements. This tangible net book value is then adjusted to contemplate conversion all other convertible instruments outstanding at current that would provide proceeds to the Company, which assumes exercise of all options (10,484,319 shares) and warrants (10,000 shares) outstanding through current.  Such conversions would provide $1,281,398 of proceeds and result in the issuance of 10,494,319 shares of common stock, which are considered in the figures used in the calculations presented in the table. Additionally, the pre-financing shares outstanding include the conversion of outstanding convertible notes payable into 1,671,662 shares of common stock (or preferred stock, then converted to common stock), which do not provide any conversion proceeds. The offering costs assumed in the following three calculations are: $75,000 fixed costs and 7.5% of gross offering proceeds.

 

The table presents three scenarios for the convenience of the reader: a $500,000 raise from this offering, a $5,250,000 raise from this offering, and a fully subscribed $10,000,000 raise from this offering (maximum offering).

 

On Basis of Full Conversion of Issued
Instruments
  $500k Raise     $5.25 Million Raise     $10 Million Raise  
Price per Share   $ 0.90     $ 0.90     $ 0.90  
Shares Issued     555,556       5,833,333       11,111,111  
Capital Raised   $ 500,000     $ 5,250,000     $ 10,000,000  
Less:  Offering Costs   $ (112,500 )   $ (468,750 )   $ (825,000 )
Net Offering Proceeds   $ 387,500     $ 4,781,250     $ 9,175,000  
Net Tangible Book Value Pre-Financing   $ 214,214 (2)   $ 214,214 (2)   $ 214,214 (2)
Net Tangible Book Value Post-Financing   $ 601,714     $ 4,995,464     $ 9,389,214  
                         
Shares issued and outstanding pre-financing, assuming full conversion     42,276,861 (1)     42,276,861 (1)     42,276,861 (1)
Post-Financing Shares Issued and Outstanding     42,832,417       48,110,194       53,387,972  
                         
Net tangible book value per share prior to offering   $ 0.005     $ 0.005     $ 0.005  
Increase/(Decrease) per share attributable to new investors   $ 0.009     $ 0.099     $ 0.171  
Net tangible book value per share after offering   $ 0.014     $ 0.104     $ 0.176  
Dilution per share to new investors ($)   $ 0.886     $ 0.796     $ 0.724  
Dilution per share to new investors (%)     98.44 %     88.46 %     80.46 %

 

(1) Assumes conversion of all issued preferred shares to common stock, conversion of convertible notes payable into 1,671,662 shares of preferred stock (then converted to common stock), conversion of 10,000 outstanding stock warrants (providing proceeds of $1,500 to net tangible book value), and conversion of 10,484,319 outstanding stock options (providing proceeds of $1,279,898 to net tangible book value).

 

(2) Net Tangible Book Value is adjusted for conversion proceeds for the outstanding warrants and stock options discussed at (1).

 

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The next table is the same as the previous, but adds in consideration of authorized but unissued stock options, presenting the fully diluted basis. This adds 2,170,076 pre-financing shares outstanding and is not adjusted for potential conversion proceeds on the hypothetical exercise of these options.

 

On Basis of Full Conversion of Issued Instruments and
Authorized but Unissued Stock Options
  $500k Raise     $5.25 Million Raise     $10 Million Raise  
Price per Share   $ 0.90     $ 0.90     $ 0.90  
Shares Issued     555,556       5,833,333       11,111,111  
Capital Raised   $ 500,000     $ 5,250,000     $ 10,000,000  
Less:  Offering Costs   $ (112,500 )   $ (468,750 )   $ (825,000 )
Net Offering Proceeds   $ 387,500     $ 4,781,250     $ 9,175,000  
Net Tangible Book Value Pre-Financing   $ 214,214 (2)   $ 214,214 (2)   $ 214,214 (2)
Net Tangible Book Value Post-Financing   $ 601,714     $ 4,995,464     $ 9,389,214  
                         
Shares issued and outstanding pre-financing, assuming full conversion and authorized but unissued stock options     44,446,937 (1)     44,446,937 (1)     44,446,937 (1)
Post-Financing Shares Issued and Outstanding     45,002,493       50,280,270       55,558,048  
                         
Net tangible book value per share prior to offering   $ 0.005     $ 0.005     $ 0.005  
Increase/(Decrease) per share attributable to new investors   $ 0.009     $ 0.095     $ 0.164  
Net tangible book value per share after offering   $ 0.013     $ 0.099     $ 0.169  
Dilution per share to new investors ($)   $ 0.887     $ 0.801     $ 0.731  
Dilution per share to new investors (%)     98.51 %     88.96 %     81.22 %

 

(1) Assumes conversion of all issued preferred shares to common stock, conversion of convertible notes payable into 1,671,662 shares of preferred stock (then converted to common stock), conversion of 10,000 outstanding stock warrants (providing proceeds of $1,500 to net tangible book value), conversion of 10,484,319 outstanding stock options (providing proceeds of $1,279,898 to net tangible book value), and conversion of authorized but unissued stock options of 2,170,076 shares (no adjustment for proceeds contemplated in the calculations).

 

(2) Net Tangible Book Value is adjusted for conversion proceeds for the outstanding warrants and outstanding stock options discussed at (1).

 

The final table is the same as the previous two, but removes the assumptions of conversion of outstanding convertible notes payable, options, and warrants and consideration of authorized but unissued stock options, instead only presenting issued shares (common shares, plus the assumption of conversion of all issued and outstanding preferred shares).

 

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On Issued and Outstanding Basis:   $500k Raise     $5.25 Million Raise     $10 Million Raise  
Price per Share   $ 0.90     $ 0.90     $ 0.90  
Shares Issued     555,556       5,833,333       11,111,111  
Capital Raised   $ 500,000     $ 5,250,000     $ 10,000,000  
Less:  Offering Costs   $ (112,500 )   $ (468,750 )   $ (825,000 )
Net Offering Proceeds   $ 387,500     $ 4,781,250     $ 9,175,000  
Net Tangible Book Value Pre-Financing   $ (1,067,184 )   $ (1,067,184 )   $ (1,067,184 )
Net Tangible Book Value Post-Financing   $ (679,684 )   $ 3,714,066     $ 8,107,816  
                         
Shares Issued and Outstanding Pre-Financing     30,110,880 (1)     30,110,880 (1)     30,110,880 (1)
Post-Financing Shares Issued and Outstanding     30,666,436       35,944,213       41,221,991  
                         
Net tangible book value per share prior to offering   $ (0.035 )   $ (0.035 )   $ (0.035 )
Increase/(Decrease) per share attributable to new investors   $ 0.013     $ 0.139     $ 0.232  
Net tangible book value per share after offering   $ (0.022 )   $ 0.103     $ 0.197  
Dilution per share to new investors ($)   $ 0.92     $ 0.797     $ 0.703  
Dilution per share to new investors (%)     102.46 %     88.52 %     78.15 %

 

(1) Assumes conversion of all issued preferred shares to common stock

 

Future dilution

 

Another important way of looking at dilution is the dilution that happens due to future actions by the company. The investor’s stake in a company could be diluted due to the company issuing additional shares, whether as part of a capital-raising event, or issued as compensation to the company’s employees or marketing partners. In other words, when the company issues more shares, the percentage of the company that you own will go down, even though the value of the company may go up. You will own a smaller piece of a larger company. This increase in number of shares outstanding could result from a stock offering (such as an initial public offering, another crowdfunding round, a venture capital round, angel investment), employees exercising stock options, or by conversion of certain instruments (e.g. convertible bonds, preferred shares or warrants) into stock.

 

If the company decides to issue more shares, an investor could experience value dilution, with each share being worth less than before, and control dilution, with the total percentage an investor owns being less than before. There may also be earnings dilution, with a reduction in the amount earned per share (though this typically occurs only if the company offers dividends, and most development stage companies do not pay dividends for some time).

 

The type of dilution that hurts early-stage investors most occurs when the company sells more shares in a “down round,” meaning at a lower valuation than in earlier offerings. An example of how this might occur is as follows (numbers are for illustrative purposes only):

 

In June 2014 Jane invests $20,000 for shares that represent 2% of a company valued at $1 million.
In December the company is doing very well and sells $5 million in shares to venture capitalists on a valuation (before the new investment) of $10 million. Jane now owns only 1.3% of the company but her stake is worth $200,000.

 

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In June 2015 the company has run into serious problems and in order to stay afloat it raises $1 million at a valuation of only $2 million (the “down round”). Jane now owns only 0.89% of the company and her stake is worth only $26,660.

 

If you are making an investment expecting to own a certain percentage of the company or expecting each share to hold a certain amount of value, it’s important to realize how the value of those shares can decrease by actions taken by the company. Dilution can make drastic changes to the value of each share, ownership percentage, voting control, and earnings per share. In some cases, dilution can also completely wipe out the value of investments made by early investors, without any person being at fault.

 

Investors should understand how dilution works and the availability of anti-dilution protection.

 

Dilution Protection for Other Shareholders

 

Previous investors have protection from dilution that does not apply to investors in this offering. “Major Investors” are granted a right of first offer in Section 4 of the Denim.LA, Inc. Investors’ Rights Agreement dated October 10, 2014, as a form of protection from dilution. We grant “Major Investors,” or those who own at least 735,000 outstanding shares of the company, prior to the Series A Preferred offering, and on a pre-stock split basis, the right of first refusal to purchase shares in new securities we may propose to sell after the date of that agreement. When we propose to undertake an issuance of new securities, such as the Series A Preferred Shares in this offering, we must give each Major Investor written notice describing the type of new security, the price and the general terms. Each Major Investor will have ten days after the notice is mailed or delivered to agree to purchase their pro rata share of the new securities. If a Major Investor does not exercise their right of first refusal within the ten-day period, we have ninety days to sell or enter into an agreement to sell that portion of new securities. The right of first refusal in the agreement will end if we make an initial public offering.

 

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USE OF PROCEEDS TO ISSUER

 

Since there is no minimum offering amount, after the expenses of the offering and commissions, we plan to allocate proceeds in the following order, up to $500,000:

 

The first $250,000 will be used for online marketing:
We will test multiple channels to find a scalable online customer acquisition, including Facebook, SEO, affiliates, and email.
The next $150,000 will be used for personnel costs:
We will expand the company by hiring key members in marketing and customer service
The next $100,000 will be used for product buys:
We will expand our product offering and test different categories including leather, cotton basics, and core outerwear.
We will invest in additional products and inventory to support consumer demand.

 

We intend that any proceeds beyond the first $500,000 will be allocated in the following way: 20% for product buys, 15% for personnel costs, 55% for advertising, and 10% for capital expenses.

 

The net proceeds to the company if the Maximum Offering Amount is raised, after the expenses of the total offering expenses and commissions, will be approximately [$9,175,000], depending on the final commission paid to North Capital Private Securities Corporation. We plan to use the proceeds as follows:

 

Approximately 20% ($1.8 million) will be used for product buys.
o We will expand our product offering and test different categories including leather, cotton basics, and core outerwear.
o We will invest in additional products and inventory to support consumer demand.
Approximately 15% ($1.4 million) will be used for personnel costs.
o We will expand the company by hiring key team members in technology, marketing, and customer service.
Approximately 55% ($5.0 million) will be used for marketing.
o We will test multiple channels to find scalable online customer acquisition including Facebook, search engine optimization, affiliates, and email.
o We will continue to test small footprint retail pop-ups in key markets.
Approximately 10% ($0.9 million) will be used for capital expenses, which includes office space and equipment, computer hardware, etc.

 

We will not use proceeds from the offering to make payments to officers or directors, pay off any debt, or to acquire any major assets.

 

The company reserves the right to change the above use of proceeds if management believes it is in the best interests of the company.

 

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OUR BUSINESS

 

Company history

 

The company was founded in 2012 (as Denim.LA, LLC) in order to sell premium essentials online, which include jeans, shorts, tops, accessories, and gift cards. In January 2013 the company converted into and reincorporated as Denim.LA, Inc. From September 2012 to August 2014 the company operated under the trade name “20JEANS” and in September 2014 the company began operating as “DSTLD”.

 

Principal Products and Services

 

DSTLD focuses on simple design, superior quality, and a pared-down product selection in order to deliver a perfect core wardrobe. We’re inspired by understated, modern style, and live by a fundamental, edited color palette: black, white, grey, and denim.

 

We demand a higher standard not just in our wardrobe, but also in labor practices and conditions. Whenever possible, we employ sustainable materials, natural dyes, and eco-friendly practices and techniques.

 

DSTLD does not have a single product that dominates our revenue. The primary products in order of importance are: men’s denim, women’s denim, men’s, tops, women’s tops, men’s accessories, and women’s accessories.

 

DSTLD offers the following men’s clothing and accessories:

 

Bottoms: DSTLD designs and sells premium grade denim at 1/3 the typical price of its contemporary brand competitors. While most premium denim is sold for $180+, DSTLD’s jeans start at just $65. We offer four proprietary men’s fits, which were developed under a veteran denim patternmaker and tested on highly experienced fit models. Our cuts range from our most fitted style, the Skinny, to our most relaxed style, the Straight Leg. We also offer denim and chino shorts. DSTLD works with a curated selection of premium fabrics, like American made denim from the U.S.’s most esteemed denim mill, Cone Mills, Japanese fabric from Japan’s Kaihara Mill, as well as Raw denim and lightweight Slub Twill denim. All of DSTLD’s bottoms are crafted utilizing top-level techniques, such as chain stitching, bar tacking, and clean-finished seams, and finished with premium details (No. 5 YKK zippers, durable khaki pockets, and sanforized and mercerized to protect against shrinkage).

 

Tees and Tanks: DSTLD offers a variety of made in Los Angeles tees, tanks, long sleeved tops, and polo shirts. All of our tops (with the exception of our long sleeved tops) are cut from 100% cotton in a modern, slim-fitted style. We utilize different types of woven cotton, including Cotton Slub, Cotton Piqué, and Heathered yarns, for a diverse selection of styles. Tops are pre-shrunk and finished with either a garment dye or pigment dye process, which helps achieve a soft hand and rich coloration. DSTLD has designed four essential tee styles, which include a classic Crew Neck tee, Crew Neck Pocket Tee, V-Neck tee, and a more contemporary Modern Crew Neck tee. All tops are constructed with clean finished seams. Tops range from $20 - $50.

 

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Knits and Sweaters: DSTLD’s Made in L.A. sweatshirts are ideal layering pieces for casual occasions. From sporty French Terry cotton to cozy cotton-blend fabrics, we offer classic sweatshirt styles, including a pullover hoodie, pullover crew neck, and zip up hoodie, in contemporary fits and modern construction. Sweatshirts range from $55 ̶ $85.

 

Accessories: DSTLD’s curated selection of accessories includes everyday essentials, like sunglasses and belts. Our classic Aviator sunglasses are made in Italy with TAC ® polarized lenses, which provide superior clarity and block 99% of harmful UV rays. We also offer a variety of Made in L.A. leather belts. Styles include the Standard belt, designed for more casual, everyday wear, and the Thin belt, ideal for more dressed up occasions. Belts are made from 100% cow leather imported from Australia and feature a nickel buckle. Both styles are available in Black and Brown leather and sell for $45.

 

DSTLD offers the following women’s clothing and accessories:

 

Bottoms: DSTLD designs and sells premium grade denim at 1/3 the typical price of its contemporary brand competitors. While most premium denim is sold for $180+, DSTLD’s jeans start at just $65. We offer five different fits for women: Low Rise Skinny, Mid Rise Skinny, High Waisted Skinny, Boyfriend Jeans, and Cropped Jeans. Styles include black jeans, white jeans, ripped jeans, and washed jeans. All of our women’s fabrics include stretch to ensure the denim retains its shape wear after wear. We designed our women’s fits under the guidance of a veteran denim patternmaker. Premium construction and finishes include a dual-layer contoured waistband that hugs the hips for a “no gap” fit, lay flat seams, YKK zippers, and custom debossed trims. We also offer an assortment of denim shorts and cut-off shorts.

 

Tees and Tanks: A perfect complement to our denim, DSTLD offers three styles of women’s tee shirts as well as a tank top. Styles range from a slightly oversized 100% Cotton Boyfriend tee, to a 100% Cotton Slub V-Neck tee, to a 100% Modal Scoop Neck tee. Tops are pre-shrunk and finished with either a garment dye or pigment dye process, which helps achieve a soft hand and rich coloration. All styles are made in Los Angeles and range from $20 - $34.

 

Accessories: Currently, DSTLD’s curated selection of women’s accessories includes polarized Aviator sunglasses. Our classic Aviator sunglasses are made in Italy with TAC ® polarized lenses, which provide superior clarity and block 99% of harmful UV rays, and come with either gunmetal frames or gold frames. Sunglasses are lightweight and come with a hard case and lens cleaner.

 

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Market

 

While the entire adult population of the United States are prospective purchasers of our products, our target market is discerning college-educated younger professionals with higher levels of discretionary income. The company’s targeted market includes men and women 18 years and older who are comfortable with purchasing apparel and accessories online. Our research shows that our typical customers have an average age of 30 and an average household income of $58,000, 60% are not married, and 75% are college educated.

 

The global denim jeans market was valued at $58 billion for the year 2014, and it continues to grow on account of its lifespan as compared to other apparel. This market is further classified into three major categories such as mass market denim jeans, standard or economy jeans, and premium denim jeans. Geographically, North Americans have been the largest consumers of denim jeans followed by consumers in Western Europe, Japan, and Korea.

 

Premium denim accounts for roughly 26% of the overall Jeans market with the highest market potential and is also the fastest growing segment of the market. The company plans to address this market by offering premium quality at fast fashion pricing.

 

Design and Development

 

Our products are designed at the company’s headquarters in Los Angeles. Several of our employees are engaged in analyzing trends, markets and social media, using tools such as Trendalytics and Google Trends to identify essential styles. The time taken to design new styles is generally one to two weeks. After design, we create multiple samples to micro-test styles, and preview those styles to top customers via email marketing and surveys to obtain design feedback. The sampling process takes approximately one month.

 

We then place a minimum order quantity test on our website to determine actual demand. We can determine actual demand by launching paid (Facebook, Google, Affiliate, etc.) and unpaid (Email, PR outreach, etc.) marketing campaigns that drive traffic at specific products. This allows us to determine, in a relatively short period of time, how a product performs compared to other past best sellers in similar categories. The replenishment program starts immediately after the product passes the test phase. Using tools such as Google Analytics and RJ Metrics to analyze real-time sales data by size and color, we determine precise re-order quantities.

 

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Product Suppliers

 

We work with a variety of apparel manufacturers in North America and Europe. The company’s largest suppliers are Flamehead, which supplies our jeans and shorts, and JS Apparel, which supplies our basic tops. We are on Net 30 payment terms with Flamehead and 30% Deposit and 70% Net 30 payment terms with JS Apparel. We are currently looking to source additional vendors that can offer us up to Net 90 payment terms, as well as full package (supplying fabric and trims along with cut, sew and wash) production capabilities. Many of our current vendors only manufacture garments, and we still need to source fabric and trims separately. Moving to full package production allows us to maximize cash flow and optimize operations.

 

Depending on the specific product, assembly occurs in United States (primarily Southern California), Mexico, or Italy.

 

Our products are manufactured in the same factories as notable designer labels.

 

Marketing

 

Digital Advertising

Currently, DSTLD advertises through Facebook and Instagram campaigns. We utilize this platform to not only target our own customers and mailing list, but also generate new leads through targeting the customers of brands similar to ours. By focusing on customers from brands like Zara, Everlane, Allsaints, and others, we’re able to reach a large and compatible audience for DSTLD. We feel that paid advertising can become a valuable source of growth for DSTLD in the future, and hope to increase our paid marketing initiatives beyond Facebook and Instagram.

 

PR

To generate ongoing organic and word-of-mouth awareness, we routinely work with print and online media outlets to announce new products and develop timely news stories. We’re regularly in contact with the top fashion, business, and tech writers in order to capitalize on celebrity fashion features, e-commerce trend pieces, or general brand awareness articles. We have a full-time, in-house publicist and we also utilize outside agencies from time to time. Twice a year, we visit the major fashion, tech, and news outlets in New York City in order to keep them up to date on our latest launches and any relevant company developments. We also consistently host local Los Angeles press at our office space.

 

To date, DSTLD has been featured in the top TV, fashion, and business outlets, including TODAY Show, Vogue.com, People StyleWatch, Women’s Health, ELLE.com, MarieClaire.com, VanityFair.com, Refinery29, MensJournal.com, GQ.com, AOL.com, Forbes.com, TechCrunch.com, USA Today, TIME, and Us Weekly to name a few.

 

Instagram and Influencer Marketing

Instagram and influencer marketing is one of the largest initiatives for us. On a daily basis, we reach out to and receive requests from tastemakers in fashion, lifestyle, and photography. We’ve developed a certain set of criteria for working with influencers (ie: engagement level, aesthetic, audience demographic) that have enabled us to garner impactful impressions. Our focus is not on the size of an account, but on creating organic relationships with influencers who are excited to tell our story. While most of our collaborations are compensated solely through product gifts, we also offer an affiliate commission of up to 20% through the influencer platform rewardStyle, which is the parent company of LiketoKnow.it, the first influencer platform to make Instagram shoppable (users receive an email directly to their inbox with complete outfit details when they “Like” a photo with LiketoKnow.it technology).

 

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Celebrity Gifting

We approach celebrity gifting in a strategic, discerning manner. We have successfully placed clothing on A-list celebrities like Kendall Jenner, Gigi Hadid, Selena Gomez, Reese Witherspoon, and Lea Michele, to name a few.

 

Referral Marketing

DSTLD currently employs a rewards-based Share + Earn program to encourage customers to refer friends. Incentives include a $10 gift when 5 friends sign up, all the way to a free pair of jeans with 50 sign ups. In the future, we’d love to be able to expand this program to include exclusive experiences and monetary incentives for those being referred.

 

Distribution

 

Our products are sold solely online, through our website. Our website is built on a custom Ruby on Rails platform with Spree (Ruby Gem) backend. Our website can be accessed via desktop, tablet or smartphone. We forgo the middlemen (department stores and boutiques) to offer premium denim and luxury essentials at or about 1/3 the traditional retail price.

 

In the past, a small percentage of our sales (approximately 3%) have been sold through other online channels, including Spring, Amazon, Zulily, Hautelook and other small wholesale channels. The majority of these sales through these channels are from discontinued styles.

 

Competition

 

We face direct competition from other digitally competent, vertically integrated brands such as Everlane, Ayr, Bonobos, JackThreads, and The Arrivals.

 

Everlane is the most direct analogue in terms of product/market fit. The price point and positioning is similar and they, like DSTLD, don’t put products on sale, which is brand positioning usually reserved for luxury brands at the top end of the market.

 

Some of these brands market themselves as full price and do several sales per year.

 

All of these companies use digital paid acquisition as a primary driver of their businesses and have in depth competency in digital marketing and brand.

 

More broadly, there are thousands of competitors in the highly fragmented apparel category including fast fashion players including Zara, H&M and Uniqlo and Gap which all compete for DSTLD’s wallet share at our affordable price point.

 

- 20 -  

  

 

Furthermore, contemporary denim brands such as Diesel, Rag & Bone, AG, Paige Denim, Frame, G-Star Raw, Nudie Jeans and 3x1 compete to make a name for themselves in the denim lifestyle market.

 

However, these brands are substantially more expensive than DSTLD and can only be purchased in our price point when they are on sale.

 

Fashion is a large and fragmented space that can, and does already, support a diverse ecosystem of competing and complementary products and services

 

Customers

 

To date we have had over 20,000 paying consumers who have purchased a total of 45,000 products from us. Two percent of our users are outside the United States and we plan to invest in international growth. Sixty-four percent of DSTLD customers are men and our average customer is 30 years old. Sixty percent of our customers have a household income above $75k and 95% are college educated.

 

- 21 -  

  

 

Source: Facebook Audience Insights / Acxiom

 

Our customers are more likely to be members of the Creative Class, which is a demographic segment made up of knowledge workers, intellectuals and various types of artists.

 

Source: Facebook Audience Insights

 

- 22 -  

  

Payment Processors and Other Services

 

We currently use two payment processors to transact payments to/from our users: (1) PayPal, a publicly traded online payments processor and (2) Banctek for credit card transactions. Merchant fees charged by these providers are as follows:

 

Paypal - 2.9% + $0.30 per transaction
Banctek - ~3% per transaction

 

We also work approximately 20 other vendors to provide various back-office and customer facing services. These include:

 

Amazon Web Services - website hosting
Spree Commerce - e-commerce platform
Mailchimp - email marketing
Desk - customer service ticket management
RJ Metrics - internal analytics dashboard

 

Research and Development

 

Since inception, we have spent approximately $30,000 on research and development of our products. The majority of these expenditures are related to purchasing product samples, development of product patterns, and technical design.

 

Employees

 

DSTLD currently has eight employees working full-time in West Hollywood, CA. We have entered into Employment Agreement and Employee Proprietary Information and Inventions Agreements with all employees.

 

Our current employees are responsible for managing the following job functions: Product Design, Production Management, Technology, Graphic Design, Photography, Marketing, Operations, Finance & Accounting, and Customer Service. Additionally, we hire part-time contractors and consultants from time to time to assist with Marketing, Content development, Accounting, and other functions.

 

As we grow, we plan to add headcount in the Marketing, Finance, Technology, and Product functions, among others.

 

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Intellectual Property

 

The company has filed for trademark protection for DSTLD and 20JEANS with the United States Patent and Trademark Office. Denim.LA filed for its trademark of DSTLD in November 2013 (Trademark 86118799) and the mark was published for opposition April 8th 2014.

 

Litigation

 

The company is not currently involved in any litigation.

 

- 24 -  

  

THE COMPANY’S PROPERTY

 

We currently lease our premises and own no significant plant or equipment.

 

- 25 -  

  

MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

 

Operating Results

 

Our 2014 net revenues were $1,737,979 (approximately 85% 20Jeans Revenue; DSTLD was fully launched in Sept 2014) compared with $1,720,432 (100% DSTLD Revenue), in 2015, representing a slight decrease, while our gross profit was $556,269 (32% gross margins) in 2014 compared with $647,238 (37.6% gross margins) in 2015. 

 

We believe that one key to our success will be to increase average order value (“AOV”). By growing this, we are able to offset the relatively fixed costs associated with fulfilling an order, as we offer free shipping on all orders. In January 2015, our AOV was $88.88 and by the fourth quarter of 2015 our AOV was nearly $100. We were able to accomplish this by adding lower priced items such as t-shirts and accessories, which complement our current core business of bottoms (jeans and shorts) and are easy to add on to existing orders. This continues to be our strategy into 2016: by adding a wide range of new products and categories (sweaters, shirts, outwear, small leather goods), many of which are over $100, we will be able to increase our AOV, which has a direct correlation with larger gross margin. Additionally, the more new products we launch, the more likely our existing customers are likely to purchase multiple times.

 

Historically, we see over 20% of our customers coming back to make a second purchase within 6 months of their first purchase. Similarly, over 30% of all sales in 2015 were from existing customers. As we add new product categories, we anticipate that this percentage will increase, providing additional returns on any costs associated with acquiring our customers for the first time.

 

We have been able to increase our average per product profit margin from 56% in January 2015 to 67% in December 2015. This has been accomplished by sourcing products from cost-effective producers, cultivating relationships and negotiating down costs with our existing manufacturers, adding higher-margin items to our product collection, and optimizing retail price on our website. We are aggressively trying to lower costs even further in 2016, and have a goal of hitting a 72% product margin by December 2016.

 

DSTLD offers free shipping and returns to its customers, which represents a large portion of the costs reflected in our gross margin. By analyzing historical shipping costs and order details, we have been able to make significant gains in per-order shipping costs. In January 2015, an order cost us $13.65 to pack and ship, however, by December 2015 this decreased to $8.37 per order, representing a 38% savings in outbound order costs. This was due primarily to new shipping methods to US customers, improved and lighter packaging and less marketing collateral per order.

 

The company’s operating expenses consist of payroll, marketing, technology, professional services, and general & administrative costs. Operating expenses in 2015 amounted to $2,357,306, which represents a decrease of 21% from $2,992,183 in 2014. The primary components of this decrease were:

 

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Over 50% decrease in headcount coupled with increased operational efficiencies with our general & administrative, product, and marketing employees;
Outsourcing our warehouse in September 2014 to Newgistics, a third party logistics company;
A 27% decrease in sales and marketing costs, even with a slight increase in gross sales. This was largely due to increased internal knowledge of optimizing acquisition marketing spend and creative advertising; and
A 50% decrease in professional fees.

 

Our net loss for 2015 was $1,652,863, a 54% decrease from net losses of $3,605,341 in 2014. The decrease in losses was primarily driven by the decreases in expenses discussed above, in addition to the fact that one time losses on inventory write-off (loss of $398,784), disposal of assets (loss of $135,623), and interest expense on discounts from converted notes ($610,108) are one-off expenses incurred in 2014 and not in 2015.

 

Our current focus is to grow marketing spend by approximately 20% each month via paid channels, primarily Facebook and Google. Part of this strategy involves hiring a full time Acquisition Marketing manager, who will manage these platforms and source new paid sources. In first quarter of 2016 we expect to spend approximately $80,000 in acquisition marketing, and plan to increase that to nearly $300,000 in the second quarter of 2016 and $400,000 in the third quarter of 2016. We have been able to optimize this channel over the past two years, despite having no dedicated full time resources. Acquisition marketing is iterative and the more experience and resources the company has, the better we will continue to become at optimizing cost per acquisition. A steady or decreasing cost per acquisition, coupled with a high average order value and increasing customer repurchase rate, will lead us to grow our acquisition spend greatly over the next few years, as any costs associated with acquiring a customer will be far outstripped by a customer’s lifetime value.

 

As of January 2016, the company had 8 full time employees, representing approximately $70,000 of the monthly operating expenses of the company. By December 2016, we plan to have 19 full time employees, representing approximately $120,000 of the monthly operating expenses of the company. These hires will come mostly from Finance/Operations, Product, and Customer Service.

 

Break Even Scenario

 

Based on a headcount of nineteen, which is more than double our current staffing, and increased fixed costs and expenses, a cost per customer acquisition of $45, and assuming a gross margin of 55%, which we have not yet achieved, we expect that we can break even (EBITDA positive) at $1,343,000 in monthly gross revenue:

 

- 27 -  

  

Gross Sales   $ 1,343,000      
Refunds   $ (300,000 )   Assumes 20% return rate
Cost of Goods Sold   $ 465,000     55% gross margin
Gross Profit   $ 578,000      
Advertising   $ (304,000 )   $45 cost per customer acquisition
Operating Expenses   $ (256,000 )   19 person headcount
EBITDA   $ 19,000      

 

Liquidity and Capital Resources

 

Loan from OnDeck Capital

The company obtained a $250,000 small business loan from OnDeck Capital with an interest rate of 32.3%. The total amount of the loan repayment will be $330,750 (loan of $250,000 and interest amount of $80,750), and will be fully paid down by November 30, 2016 assuming the current repayment schedule. The current balance of March 15, 2016 is $201,600.00.

 

Trend Information

 

From April 2014 to January 2015, the company has almost exclusively focused on producing jeans, shorts, and basic tops such as tee shirts, tanks, and polo shirts. As such, we believe our repeat customer rate, lifetime value, and average order value are understated and will grow over the next few years as we increase the categories of products we offer, which will include higher priced items such as leather goods, outerwear, shirting, and shoes. These new product introductions and categories will have a direct effect on three of the metrics (repeat purchase rate, lifetime value, and average order value) that are crucial to our success.

 

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DIRECTORS, EXECUTIVE OFFICERS AND SIGNIFICANT EMPLOYEES

 

Name   Position   Age   Term of Office
Executive Officers:            
Mark T. Lynn   Co-CEO   32   Indefinite, appointed September 2013
Corey Epstein   Co-CEO   31   Indefinite, appointed September 2013
Kevin Morris   CFO/COO   33   Indefinite, appointed December 2015
Directors:
Mark T. Lynn   Co-CEO   32   Indefinite, appointed September 2013
Corey Epstein   Co-CEO   31   Indefinite, appointed September 2013
John Tomich   Director   44   Indefinite, appointed September 2013
Trevor Pettennude   Director   48   Indefinite, appointed October 2014
Significant Employees:            
Conrad Steenberg   CTO   44   Indefinite, appointed June 2015

 

Corey Epstein

 

Corey Epstein is currently our Co-CEO and Creative Director. He has served in that position for three years, from August 2012 to the present date. Prior to founding the company he was a Senior Consultant with Deloitte Consulting from August 2011 to October 2012, and led technology transformation initiatives at clients in the Pharmaceuticals, Chemical Distribution, and Video Games industries, primarily focused around Talent Strategy and Analytics, Global Training Programs, and Change Management programs. Prior to getting his MBA from UCLA in 2009-2011, Corey led a marketing and web consulting business, serving 100s of clients across all industries, implementing branding, design, development, and strategy projects. He also holds a BBA from Loyola Marymount University with a focus in Business Law where he was the program scholar.

 

- 29 -  

  

Mark Lynn

 

Mark T. Lynn is currently our Co-Chief Executive Officer. He has served in that position for two years, from September 2013 to the present. Prior to joining us, from September 2011 he was Co-Founder of Club W Inc., a direct to consumer e-commerce company which was then the fastest growing winery in the world, backed by Bessemer Venture Partners. Prior to Club W, Mark co-founded a digital payments company that was sold in 2011. Mark holds a digital marketing certificate from Harvard Business School's Executive Education Program.

 

Kevin Morris

 

Kevin is currently the COO and CFO of DSTLD, and manages the company’s finances, operations, and performance marketing. He was formerly (from June 2014 to November 2015) a consultant to the company and became an employee in December 2015. Kevin is originally from Huntington Beach, California and received his bachelors in Applied Mathematics and Computer Science from the University of California, Berkeley. Upon graduation, he worked at Deloitte Consulting where he specialized in technical integrations and strategy. After attending the UCLA Anderson Graduate School of Management where he received his MBA, he worked for American Airlines as the head of pricing strategy for ancillary products and for the airline’s Asia-Pacific network. With a strong desire to work in the apparel industry, Kevin worked as the Vice-President of Sales for an Adidas licensee from February 2013 to June 2014, overseeing the global sales and marketing strategy for multiple Adidas sports categories.

 

John Tomich


John Tomich became a director in September 2013. John co-founded Onestop Internet in 2004 and served as the company's CEO until July 2015. Prior to Onestop, John was a Senior Associate at Shelter Capital Partners, a Los Angeles-based $200 million venture capital fund, focused on early stage investments in technology and technology-enabled companies in the Southern California area, principally in the media, wireless/communication, enterprise software, and semiconductor industries. Prior to joining Shelter, John worked as Vice President, Client Services for iXL, a leading Internet services company which provided Internet strategy consulting and comprehensive Internet-based solutions to Fortune 500 companies and other corporate users of information technology. After a series of acquisitions, it is now part of the Razorfish agency, owned by Publicis Groupe.

 

Trevor Pettennude

 

Trevor Pettennude is a seasoned financial services executive. In 2013 Trevor became the CEO of 360 Mortgage Group, where he oversees a team of 70 people generating over $1 billion of annual loan volume. Trevor is also the founder and principal of Banctek Solutions, a global merchant service company which was launched in 2009 and which processes over $300 million of volume annually.

 

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Conrad Steenberg

 

Conrad Steenberg joined DSTLD in April 2015 as the company’s Chief Technology Officer. Prior to joining us, Conrad worked as a Senior Software Engineer with TriNet from February 2014 to March 2015. Before working for TriNet, Conrad spent six years as a Scientific Software Engineer with the California Institute of Technology, where he worked on back-end sotware and website design and implementation of http://www.nupack.org and http://www.molecularinstruments.org.

 

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COMPENSATION OF DIRECTORS AND EXECUTIVE OFFICERS

 

For the fiscal year ended December 31, 2015 we compensated our three highest-paid directors and executive officers as follows:

 

Name   Capacities in
which
compensation
was received
  Cash
compensation
($)
    Other
compensation
($)
  Total
compensation
($)
 
Mark Lynn   Co-CEO   $ 120,000     N/A   $ 120,000  
Corey Epstein   Co-CEO   $ 120,000     N/A   $ 120,000  
Kevin Morris   CFO/COO   $ 110,000     N/A   $ 110,000  
Conrad Steenberg   CTO   $ 110,000     N/A   $ 110,000  

 

We do not compensate our directors for attendance at meetings. We reimburse our officers and directors for reasonable expenses incurred during the course of their performance.

 

In August 2015, we granted Conrad Steenberg options to acquire 500,000 shares of common stock of the company and Kevin Morris options to acquire 600,000 shares of common stock of the company. At the same time, Mark Lynn and Corey Epstein were each granted options to acquire 1,800,000 shares of common stock of the company.

 

- 32 -  

  

SECURITY OWNERSHIP OF MANAGEMENT AND CERTAIN SECURITYHOLDERS

 

Title of class   Name and
address of
beneficial owner
  Amount and
nature of
beneficial
ownership
  Amount and
nature of
beneficial
ownership
acquirable
  Percent of
class
 
Common Stock   Mark T. Lynn, 375 N. La Cienega Blvd, #216, West Hollywood, CA 90048   2,688,889 shares directly held   3,402,778 shares available from issued stock options that will have vested by June 2016     64.8 %
Common Stock   Corey Epstein, 7111 Santa Monica Blvd., #619, West Hollywood, CA 90046   6,050,000 shares directly held   1,050,000 shares available from issued stock options that will have vested by June 2016     75.5 %
Common Stock   Trevor Pettennude, 919 Vine St, Denver, CO 80206   0 shares directly held   870,000 shares available from issued stock options     9.2 %
Common Stock   Kevin Morris, 935 South Stanley Avenue, Los Angeles, CA   0 shares directly held   390,000 shares available from issued stock options that will have vested by June 2016     4.2 %
Common Stock   Conrad Steenberg, 601 California Ave. Apt 101, Santa Monica, CA 90403   0 shares directly held   210,000 shares available from issued stock options that will have vested by June 2016     2.2 %
                     
Series Seed Preferred Stock   Corey Epstein, 7111 Santa Monica Blvd., #619, West Hollywood, CA 90046   617,122 shares directly held         2.9 %
Series Seed Preferred Stock   Trevor Pettennude, 919 Vine St, Denver, CO 80206   3,862,737 shares held through Zillion, LLC         18.6 %

 

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The final column (Percent of Class) includes a calculation of the amount the person owns now, plus the amount that person is entitled to acquire. That amount is then shown as a percentage of the outstanding amount of securities in that class if no other people exercised their rights to acquire those securities. The result is a calculation of the maximum amount that person could ever own based on their current and acquirable ownership, which is why the amounts in this column will not add up to 100%.

 

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INTEREST OF MANAGEMENT AND OTHERS IN CERTAIN TRANSACTIONS

 

Banctek Solutions

 

We use Banctek Solutions, a registered independent sales organization (ISO) of FirstData as our back-end payment processor. Trevor Pettennude is majority owner of Banctek Solutions. We started to use Banctek Solutions services prior to Mr. Pettennude’s involvements with DSTLD.

 

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SECURITIES BEING OFFERED

 

General

 

The company is offering Series A Preferred Stock to investors in this offering.

 

The following description summarizes important terms of our capital stock. This summary does not purport to be complete and is qualified in its entirety by the provisions of our [Amended and Restated Certificate of Incorporation] and our Bylaws, copies of which have been filed as Exhibits to the Offering Statement of which this Offering Circular is a part. For a complete description of our capital stock, you should refer to our [Amended and Restated Certificate of Incorporation], and our Bylaws, and applicable provisions of the Delaware General Corporation Law.

 

Immediately following the completion of this offering, our authorized capital stock will consist of [49,000,000] shares of Common Stock, $0.0001 par value per share, and [32,320,598] shares of Preferred Stock, $0.0001 par value per share. The shares of Preferred Stock are designated as Series Seed Preferred Stock and Series A Preferred Stock.

 

Series A Preferred Stock

 

General

The company has the authority to issue [11,111,111] shares of Preferred Stock designated as “Series A Preferred Stock”.

 

Dividend Rights

The company will not declare, pay or set aside any dividends on shares of any other class or series of capital stock unless the holders of the Series A Preferred Stock first receive, simultaneously with the holders of the Series Seed Preferred Stock, or simultaneously receive along with all holders of outstanding shares of stock, a dividend on each outstanding share of Series A Preferred Stock in an amount at least equal to:

In the case of a dividend on Common Stock or any class or series that is convertible into Common Stock, that dividend per share of Series A Preferred Stock was would equal the product of:
o The dividends payable to each share of such class or series determined, if applicable, as if all share of such class or series had been converted into Common Stock and
o The number of shares of Common Stock issuable upon conversion of a share Series A Preferred Stock, in each case calculated on the record date for determination of holders entitled to receive such dividend or
In the case of a dividend of any class or series that is not convertible into Common Stock, at a rate per share of Series A Preferred stock determined by:
o Dividing the amount of the dividend payable on each share of such class or series of capital stock by the original issuance price of such class or series of capital stock and

o Multiplying such fraction by an amount equal to the Series A Original Price ($0.90 per share); provided that, if the company declares, pays or sets aside, on the same date, a dividend on shares of more than one class or series of capital stock of the company the dividend payable to the holders of Series Seed Preferred Stock will be calculated upon the dividend on the class or series of capital stock that would result in the highest Series Seed Preferred Stock dividend.

 

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Voting Rights

The Series A Preferred Stock is non-voting except as required under law. Generally, this means that the holders of Series A Preferred Stock may vote if any proposed amendments to the powers, preferences or special rights of the Series A Preferred Stock would affect the holders of the Series A Preferred Stock adversely, but will not adversely affect the holders of other series of Preferred Stock. The holders of Series A Preferred Stock are subject to a drag-along provision as set forth in the Subscription Agreement, pursuant to which each holder of Series A Preferred Stock agrees that, in the event the Company’s Board and the holders of a majority of the Company’s voting stock vote in favor of a sale of the company, then such holder of Series A Preferred Stock will vote in favor of the transaction if such vote is solicited, refrain from exercising dissenters’ rights with respect to such sale of the Company, and deliver any documentation or take other actions reasonably required, amongst other covenants.

 

Right to Receive Liquidation Distributions

In the event of any voluntary or involuntary liquidation, dissolution or winding up of the company or Deemed Liquidation Event, holders of Series A Preferred Stock will be entitled to be paid out of the assets of the company available for distribution to its stockholders before any payment will be made to the holders of Common Stock.

 

Terms of Conversion

Each share of Series A Preferred Stock will be convertible, at the option of the holder, at any time and from time to time, and without the payment of additional consideration by the holder, into such number of fully paid and non-assessable shares of the Common Stock as determined by dividing the shares of Series A Original Issue Price by the Series A Conversion Price ($0.90 per share).

 

Anti-Dilution Rights

Holders of Series A Preferred Stock have the benefit of anti-dilution protective provisions that will be applied to adjust the number of shares of Common Stock issuable upon conversion of the shares of the Series A Preferred Stock. If equity securities are subsequently issued by the company at a price per share less than the conversion price of the Series Seed Preferred Stock then in effect, the conversion price of the Series A Preferred Stock will be adjusted using a broad-based, weighted-average adjustment formula as set out in the [Amended and Restated Certificate of Incorporation].

 

Series Seed Preferred Stock

 

General

The company has the authority to issue 21,209,487 shares of Preferred Stock designated as “Series Seed Preferred Stock”.

 

- 37 -  

  

Dividend Rights

The company will not declare, pay or set aside any dividends on shares of any other class or series of capital stock unless the holders of the Series Seed Preferred Stock first receive, simultaneously with the holders of Series A Preferred Stock, or simultaneously receive along with all holders of outstanding shares of stock, a dividend on each outstanding share of Series Seed Preferred Stock in an amount at least equal to:

In the case of a dividend on Common Stock or any class or series that is convertible into Common Stock, that dividend per share of Series Seed Preferred Stock was would equal the product of:
o The dividends payable to each share of such class or series determined, if applicable, as if all share of such class or series had been converted into Common Stock and
o The number of shares of Common Stock issuable upon conversion of a share Series Seed Preferred Stock, in each case calculated on the record date for determination of holders entitled to receive such dividend or
In the case of a dividend of any class or series that is not convertible into Common Stock, at a rate per share of Series Seed Preferred stock determined by:
o Dividing the amount of the dividend payable on each share of such class or series of capital stock by the original issuance price of such class or series of capital stock and
o Multiplying such fraction by an amount equal to the Series Seed Original Price ($0.271976161108161 per share); provided that, if the company declares, pays or sets aside, on the same date, a dividend on shares of more than one class or series of capital stock of the company the dividend payable to the holders of Series Seed Preferred Stock will be calculated upon the dividend on the class or series of capital stock that would result in the highest Series Seed Preferred Stock dividend.

 

Voting Rights

On any matter presented to the stockholders of the company for their action or consideration each holder of Series Seed Preferred Stock will be entitled to cast the number of votes equal to the number of whole shares of Common Stock into which the Shares of Series Seed Preferred Stock are convertible as of the record date. Except as provided in other provisions the holders of Series Seed Preferred Stock will vote together with the holder of Common Stock as a single class.

 

The holders of shares of Series Seed Preferred Stock, exclusively and as a separate class, are entitled to elect one director of the company and the holder of shares of Common Stock not issued or issuable upon conversion of the Preferred Stock, exclusively and as a separate class, are entitled to elect two directors of the company.

 

At any time when at least 5,300,000 shares of Series Seed Preferred Stock are outstanding, the company will not do any of the following without the written consent or affirmative vote of the holders of at least majority of the then outstanding shares of the Series Seed Preferred Stock:

Liquidate, dissolve or wind-up the business and affairs of the company, effect any merger or consolidation or any other Deemed Liquidation Event or any of the foregoing;

 

- 38 -  

  

Amend, alter or repeal any provisions of the [Amended and Restated Certificate of Incorporation] or Bylaws of the Corporation in a manner that materially and adversely affect the rights, preferences of privileges of the Series Seed Preferred Stock;
Create or authorize the creation of, or issue or obligate itself to issue shares of, any additional class or series of capital stock unless the same ranks junior to the Series Seed Preferred Stock with respect to the distributions of assets on the liquidation, dissolution or winding up of the company, the payment of dividends and rights of redemption, or increase the authorized number of shares of Series Seed Preferred Stock of increase the authorized number of shares of any additional class or series of capital stock unless the same ranks junior to the Series Seed Preferred stock with the liquidation, dissolution or winding up of the company, the payment of dividends and rights of redemption;
Reclassify, alter or amend any existing security of the company that is pari passu with the Series Seed Preferred stock in respect of the distribution of assets on the liquidation, dissolution or winding up of the company, the payment of dividends and rights of redemption, if such reclassification, alteration or amendment would render such other security senior to the Series Seed Preferred Stock in respect of any such right, preference, or privilege or reclassify, alter or amend any existing security of the company that is junior to the Series Seed Preferred Stock in respect of the liquidation, dissolution or winding up of the company, the payment of dividends and rights of redemption, if such reclassification, alteration or amendment would render such other security senior or pari passu with the Series Seed Preferred Stock in respect of any such right, preference or privilege;
Purchase or redeem or pay or declare any dividends or make any distribution on, any share of capital stock of the company other than (i) redemption of or dividends or distributions on the Series Seed Preferred Stock as expressly authorized in the [Amended and Restated Certificate of Incorporation], (ii) dividends or other distributions payable on the Common Stock solely in the form of additional shares of Common Stock, (iii) repurchases of stock from former employees, officers, directors, consultant or other persons who performed services for the company or any subsidiary in connection with the cessation of such employment or service at either the original purchase price or the then-current fair market value or (iv) as approved by the Board of Directors; or
Create, or hold capital stock in, any subsidiary that is not wholly owned (either directly or through one or more other subsidiaries) by the company, or sell, transfer or otherwise dispose of any capital stock of any direct or indirect subsidiary of the company, or permit any direct or indirect subsidiary to sell, lease, transfer, exclusively license or otherwise dispose of all or substantially all of the assets of such subsidiary.

 

Right to Receive Liquidation Distributions

In the event of any voluntary or involuntary liquidation, dissolution or winding up of the company or Deemed Liquidation Event, holders of Series Seed Preferred Stock will be entitled to be paid out of the assets of the company available for distribution to its stockholders before any payment will be made to the holders of Common Stock.

 

- 39 -  

  

Terms of Conversion

Each share of Series Seed Preferred Stock will be convertible, at the option of the holder, at any time and from time to time, and without the payment of additional consideration by the holder, into such number of fully paid and non-assessable shares of the Common Stock as determined by dividing the shares of Series Seed Original Issue Price by the Series Seed Conversion Price ($0.271976161108161 per share).

 

Anti-Dilution Rights

Holders of Series Seed Preferred Stock have the benefit of anti-dilution protective provisions that will be applied to adjust the number of shares of Common Stock issuable upon conversion of the shares of the Series Seed Preferred Stock. If equity securities are subsequently issued by the company at a price per share less than the conversion price of the Series Seed Preferred Stock then in effect, the conversion price of the Series Seed Preferred Stock will be adjusted using a broad-based, weighted-average adjustment formula as set out in the [Amended and Restated Certificate of Incorporation].

 

Common Stock

 

General

The dividend and liquidation rights of the holders of the Common Stock are subject to and qualified by the rights, powers, and preferences of the holders of the Preferred Stock.

 

Voting Rights

Holders of Common Stock are entitled to one vote for each share of Common Stock held at all meetings of the Stockholders and written actions in lieu of meetings, including the election of directors, but excluding matters that relate solely to the terms of a series of Preferred Stock.

 

Right to Receive Liquidation Distributions

In any event of any voluntary or involuntary liquidation, dissolution or winding up of the company or Deemed Liquidation Event, after the payment of all preferential amounts required to paid to holders of Series Seed Preferred Stock, the remaining assets of the company available for distribution to its stockholders will be distributed among the holders of Common Stock on a pro rata basis by the number of shares held by each holder.

 

Rights and Preferences

Holders of the company's Common Stock have no preemptive, conversion, or other rights, and there are no redemptive or sinking fund provisions applicable to the company's Common Stock.

 

- 40 -  

  

PLAN OF DISTRIBUTION AND SELLING SECURITYHOLDERS

 

Plan of Distribution

The company is offering up to _________ shares of Series Seed Preferred Stock, as described in this Offering Circular. The company has engaged North Capital Private Securities Corporation as its sole and exclusive placement agent to assist in the placement of its securities. North Capital Private Securities Corporation is under no obligation to purchase any securities or arrange for the sale of any specific number or dollar amount of securities.

 

Commissions and Discounts

The following table shows the total discounts and commissions payable to the placement agents in connection with this offering:

 

    Per
Share
Public offering price    
Placement Agent commissions    
Proceeds, before expenses, to us    

 

Placement Agent Warrants

The company has agreed to issue to North Capital Private Securities Corporation, for nominal consideration, a warrant to purchase up to a total of _______ shares of Series A Preferred Stock. The shares of Series A Preferred Stock issuable upon exercise of this warrant will have identical rights, preferences, and privileges to those being offered by this Offering Circular. This warrant shall (i) be exercisable at $______ per share; (ii) be exercisable until the date that is five (5) years from the effective date of this offering; (iii) contain automatic cashless exercise provisions upon a liquidity event or expiration; (iv) contain customary weighted average anti-dilution price protection provisions and immediate cashless exercise provisions and shall not be callable by the Company; (v) contain customary reclassification, exchange, combinations or substitution provisions (including with respect to convertible indebtedness); and (vi) contain other customary terms and provisions. The exercise price and number of shares issuable upon exercise of the warrant may be adjusted in certain circumstances including in the event of a share dividend, or the company's recapitalization, reorganization, merger or consolidation.

 

This warrant has been deemed compensation by FINRA and is therefore subject to a 180-day lock-up pursuant to FINRA Rule 5110(g)(1). In accordance with FINRA Rule 5110(g)(1), neither this warrant nor any securities issuable upon exercise of this warrant may be sold, transferred, assigned, pledged or hypothecated, or be the subject of any hedging, short sale, derivative, put, or call transaction that would result in the effective economic disposition of such securities by any person for a period of 180 days immediately following the effective date or commencement of sales of this offering, except to any placement agent and selected dealer participating in the offering and their bona fide officers or partners and except as otherwise provided for in FINRA Rule 5110(g)(2). In addition, this warrant grants its holders “piggy-back” registration rights for periods of seven years from the effective date of this offering.

 

- 41 -  

  

Other Terms

The company is obligated to reimburse North Capital Private Securities Corporation for up to a maximum amount of $_____ in actual accountable out-of-pocket expenses.

 

Except as set forth above, the company is not under any contractual obligation to engage North Capital Private Securities Corporation to provide any services to the company after this offering, and has no present intent to do so. However, North Capital Private Securities Corporation may, among other things, introduce the company to potential target businesses or assist the company in raising additional capital, as needs may arise in the future. If North Capital Private Securities Corporation provides services to the company after this offering, the company may pay North Capital Private Securities Corporation fair and reasonable fees that would be determined at that time in an arm’s length negotiation; provided that no agreement will be entered into with North Capital Private Securities Corporation and no fees for such services will be paid to North Capital Private Securities Corporation prior to the date which is 90 days after the date this Offering Circular is qualified with the Commission, unless FINRA determines that such payment would not be deemed compensation in connection with this offering.

 

North Capital Private Securities Corporation intends to use an online platform provided by SeedInvest Technology, LLC, at the domain name www.seedinvest.com (the “Online Platform”) to provide technology tools to facilitate the sales of securities in this offering.

 

Selling Securityholders

No securities are being sold for the account of securityholders; all net proceeds of this offering will go to the company.

 

Investors’ Tender of Funds

After the Offering Statement has been qualified by the Commission, the company will accept tenders of funds to purchase the Series Seed Preferred. The company may close on investments on a “rolling” basis (so not all investors will receive their shares on the same date). Upon closing, funds tendered by investors will be made available to the company for its use.

 

You will be required to complete a subscription agreement in order to invest. The subscription agreement includes a representation by the investor to the effect that, if you are not an “accredited investor” as defined under securities law, you are investing an amount that does not exceed the greater of 10% of your annual income or 10% of your net worth (excluding your principal residence).

 

- 42 -  

  

FINANCIAL STATEMENTS FOR THE FISCAL YEARS ENDING DECEMBER 31, 2015 AND DECEMBER 31, 2014

 

Denim.LA, Inc.

A Delaware Corporation

 

Financial Statements and Independent Auditor’s Report

 

December 31, 2015 and 2014

 

- 43 -  

  

DENIM.LA, INC.

 

TABLE OF CONTENTS

 

 

  Page
   
INDEPENDENT AUDITOR’S REPORT 45–46
   
FINANCIAL STATEMENTS AS OF DECEMBER 31, 2015 AND 2014, AND FOR THE YEARS THEN ENDED:  
   
Balance Sheets 47
   
Statements of Operations 48
   
Statements of Changes in Stockholders’ Deficiency 49
   
Statements of Cash Flows 50
   
Notes to Financial Statements 51–64

 

- 44 -  

 

 

To the Board of Directors of

Denim.LA, Inc.

Los Angeles, California

 

INDEPENDENT AUDITOR’S REPORT

 

Report on the Financial Statements

 

We have audited the accompanying financial statements of Denim.LA, Inc., which comprise the balance sheets as of December 31, 2015 and 2014, and the related statements of operations, changes in stockholders’ deficit, and cash flows for the years then ended, and the related notes to the financial statements.

 

Management’s Responsibility for the Financial Statements

 

Management is responsible for the preparation and fair presentation of these financial statements in accordance with accounting principles generally accepted in the United States of America; this includes the design, implementation, and maintenance of internal control relevant to the preparation and fair presentation of financial statements that are free from material misstatement, whether due to fraud or error.

 

Auditor’s Responsibility

 

Our responsibility is to express an opinion on these financial statements based on our audit. We conducted our audit in accordance with auditing standards generally accepted in the United States of America. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free from material misstatements.

 

An audit involves performing procedures to obtain audit evidence about the amounts and disclosures in the financial statements. The procedures selected depend on the auditor’s judgment, including the assessment of the risks of material misstatement of the financial statements, whether due to fraud or error. In making those risk assessments, the auditor considers internal control relevant to the entity’s preparation and fair presentation of the financial statements in order to design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the entity’s internal control. Accordingly, we express no such opinion. An audit also includes evaluating the appropriateness of accounting policies used and the reasonableness of significant accounting estimates made by management, as well as evaluating the overall presentation of the financial statements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our audit opinion.

 

Artesian CPA, LLC

 

1624 Market Street, Suite 202 | Denver, CO 80202

p: 877.968.3330 f: 720.634.0905

info@ArtesianCPA.com | www.ArtesianCPA.com

 

- 45 -  

  

Opinion

 

In our opinion, the financial statements referred to above present fairly, in all material respects, the financial position of Denim.LA, Inc. as of December 31, 2015 and 2014, and the results of its operations and its cash flows for the years then ended, in accordance with accounting principles generally accepted in the United States of America.

 

Emphasis of Matter Regarding Going Concern

 

The accompanying financial statements have been prepared assuming that the Company will continue as a going concern. As described in Note 2 to the financial statements, the Company has not generated profits since inception, has sustained net losses of $1,652,863 and $3,605,341 for the years ended December 31, 2015 and 2014, respectively, and has an accumulated deficit of $6,689,477 and $5,036,614 as of December 31, 2015 and 2014, respectively. The Company lacks liquidity to satisfy obligations as they come due and current liabilities exceed current assets by $789,052 and $335,441 as of December 31, 2015 and 2014, respectively. These factors, among others, raise substantial doubt about the Company’s ability to continue as a going concern. Management’s plans in regard to these matters are also described in Note 2. The financial statements do not include any adjustments that might result from the outcome of this uncertainty. Our opinion is not modified with respect to this matter.

 

/s/ Artesian CPA, LLC

 

Denver, Colorado

March 7, 2016

 

Artesian CPA, LLC

 

1624 Market Street, Suite 202 | Denver, CO 80202

p: 877.968.3330 f: 720.634.0905

info@ArtesianCPA.com | www.ArtesianCPA.com

 

- 46 -  

 

DENIM.LA, INC.

BALANCE SHEETS

As of December 31, 2015 and 2014

 

 

    2015     2014  
             
ASSETS                
Current Assets:                
Cash and cash equivalents   $ -     $ -  
Other receivables     13,733       14,115  
Related party loans receivable     124,069       78,082  
Inventory     317,030       346,569  
Prepaid expenses     4,785       4,762  
Total Current Assets     459,617       443,528  
                 
Non-Current Assets:                
Property and equipment at cost, net     34,938       78,981  
Software at cost, net     25,245       40,887  
Deposits     22,764       23,714  
Total Non-Current Assets     82,947       143,582  
                 
TOTAL ASSETS   $ 542,564     $ 587,110  
                 
LIABILITIES AND STOCKHOLDERS' EQUITY (DEFICIENCY)                
Liabilities:                
Current Liabilities:                
Accounts payable   $ 344,729     $ 389,744  
Cash - overdraw     275       1,416  
Accrued expenses     58,329       36,799  
Deferred revenue     8,976       16,040  
Deferred rent     15,883       26,083  
Other liabilities     121,503       39,782  
Sales tax liability     92,439       92,543  
Advance from related party     12,000       12,000  
Employee backpay - related party     315,585       113,711  
Accrued interest payable     2,844       -  
Short-term loan payable     200,255       -  
Promissory notes payable     25,000       -  
Promissory notes payable - related parties     50,851       50,851  
Total Current Liabilities     1,248,669       778,969  
Long-Term Liabilities:                
Convertible notes payable     361,079       -  
Total Liabilities     1,609,748       778,969  
                 
Stockholders' Equity (Deficiency):                
Series Seed convertible preferred stock, $0.0001 par, 21,209,487 shares authorized, 20,714,518 and 19,078,350 shares issued and outstanding at December 31, 2015 and 2014, respectively. Convertible into one share of common stock.  Liquidation preference of $6,991,150 and $6,438,943 as of December 31, 2015 and 2014, respectively.     2,071       1,907  
Common Stock, $0.0001 par, 49,000,000 shares authorized, 9,396,362 and 9,396,362 shares issued and outstanding 8,690,529 and 5,867,195 vested as of December 31, 2015 and 2014, all respectively.     940       940  
Additional paid-in capital     5,621,436       4,924,729  
Capital contribution receivable     (2,154 )     (82,821 )
Accumulated deficit     (6,689,477 )     (5,036,614 )
Total Stockholders' Equity (Deficiency)     (1,067,184 )     (191,859 )
                 
TOTAL LIABILITIES AND STOCKHOLDERS' EQUITY (DEFICIENCY)   $ 542,564     $ 587,110  

 

See Independent Auditor’s Report and accompanying notes, which are an integral part of these financial statements.

 

- 47 -  

 

DENIM.LA, INC.

STATEMENTS OF OPERATIONS

For the years ended December 31, 2015 and 2014

 

 

    2015     2014  
             
Net revenues   $ 1,720,432     $ 1,737,979  
Cost of net revenues     1,073,194       1,181,710  
Gross Profit (Loss)     647,238       556,269  
                 
Operating Expenses:                
Compensation & benefits     985,313       1,287,837  
General & administrative     633,408       582,640  
Sales & marketing     569,975       784,604  
Professional fees     168,610       337,102  
Total Operating Expenses     2,357,306       2,992,183  
                 
Loss from operations     (1,710,068 )     (2,435,914 )
                 
Other Income (Expense):                
Interest expense     (85,954 )     (78,227 )
Interest expense - convertible note discount     -       (610,108 )
Interest income - related party     3,428       9,055  
Non-operating income     139,731       44,224  
Loss on disposal of assets     -       (135,623 )
Loss on inventory write-off     -       (398,748 )
Total Other Income (Expense)     57,205       (1,169,427 )
                 
Provision for Income Taxes     -       -  
                 
Net Loss   $ (1,652,863 )   $ (3,605,341 )
                 
Weighted-average vested common shares outstanding                
-Basic and Diluted     7,161,227       4,337,891  
Net loss per common share                
-Basic and Diluted   $ (0.23 )   $ (0.83 )

 

See Independent Auditor’s Report and accompanying notes, which are an integral part of these financial statements.

 

- 48 -  

 

DENIM.LA, INC.

STATEMENTS OF CHANGES IN STOCKHOLDERS’ DEFICIENCY

For the years ended December 31, 2015 and 2014

 

 

    Series Seed Convertible
Preferred Stock
    Common Stock                       Total  
    Number of
Shares
    Amount     Number of
Shares
    Amount     Additional
Paid-In Capital
    Capital
Contribution
Receivable
    Accumulated Deficit     Stockholders'
Equity
(Deficiency)
 
                                                 
Balance at January 1, 2014     -     $ -       9,396,362     $ 940     $ 326,178     $ (163,488 )   $ (1,431,273 )   $ (1,267,643 )
                                                                 
Stock based compensation     -       -       -       -       138,541       -       -       138,541  
Offering costs     -       -       -       -       (43,611 )     -       -       (43,611 )
Officer compensation - forgiven note payable     -       -       -       -       -       80,667       -       80,667  
Issuance of preferred stock     3,384,053       338       -       -       920,045       -       -       920,383  
Conversion of notes payable     15,694,297       1,569       -       -       2,973,468       -       -       2,975,037  
Discount on conversion of convertible notes payable     -       -       -       -       610,108       -       -       610,108  
Net loss     -       -       -       -       -       -       (3,605,341 )     (3,605,341 )
Balance at December 31, 2014     19,078,350     $ 1,907       9,396,362     $ 940     $ 4,924,729     $ (82,821 )   $ (5,036,614 )   $ (191,859 )
                                                                 
Stock based compensation     -     $ -       -     $ -     $ 251,871     $ -     $ -     $ 251,871  
Issuance of preferred stock     1,636,168       164       -       -       444,836       -       -       445,000  
Officer compensation - forgiven note payable     -       -       -       -       -       80,667       -       80,667  
Net loss     -       -       -       -       -       -       (1,652,863 )     (1,652,863 )
Balance at December 31, 2015     20,714,518     $ 2,071       9,396,362     $ 940     $ 5,621,436     $ (2,154 )   $ (6,689,477 )   $ (1,067,184 )

 

See Independent Auditor’s Report and accompanying notes, which are an integral part of these financial statements.

 

- 49 -  

 

DENIM.LA, INC.

STATEMENTS OF CASH FLOWS

For the years ended December 31, 2015 and 2014 

 

 

    2015     2014  
Cash Flows From Operating Activities                
Net Loss   $ (1,652,863 )   $ (3,605,341 )
Adjustments to reconcile net loss to net cash used in operating activities:                
Depreciation and amortization     61,006       64,331  
Stock compensation expense     251,871       138,541  
Stock compensation on forgiven promissory notes     80,667       80,667  
Loss on disposal of property, equipment, and software     -       135,623  
Loss on inventory write-off     -       398,748  
Discount on convertible note conversion     -       610,108  
Changes in operating assets and liabilities:                
(Increase)/Decrease in other receivable     382       (14,115 )
(Increase)/Decrease in related party loans receivable     (45,987 )     (27,560 )
(Increase)/Decrease in inventory     29,539       (57,927 )
Increase/(Decrease) in prepaid expenses     (23 )     4,278  
Increase/(Decrease) in deposits     950       223,960  
Increase/(Decrease) in accounts payable     (45,016 )     (72,253 )
Increase/(Decrease) in cash overdraw     (1,141 )     1,416  
Increase/(Decrease) in accrued expenses     21,530       13,202  
Increase/(Decrease) in deferred revenue     (7,064 )     (5,816 )
Increase/(Decrease) in deferred rent     (10,200 )     26,083  
Increase/(Decrease) in other liabilities     81,721       27,898  
Increase/(Decrease) in sales tax liability     (104 )     58,913  
Increase/(Decrease) in employee backpay - related party     201,874       60,178  
Increase/(Decrease) in accrued interest payable     2,844       77,902  
Net Cash Used In Operating Activities     (1,030,014 )     (1,861,164 )
                 
Cash Flows From Investing Activities                
Purchase of property and equipment     (1,320 )     (83,297 )
Capitalized software development expenditures     -       (114,597 )
Net Cash Used In Investing Activities     (1,320 )     (197,894 )
                 
Cash Flows From Financing Activities                
Advance from related party     -       12,000  
Proceeds from issuance of preferred stock     445,000       920,383  
Offering costs     -       (43,611 )
Net proceeds/(repayments) from short-term loan payable     200,255       -  
Proceeds from promissory note payable     25,000       -  
Issuance of convertible notes payable     361,079       1,100,000  
Net Cash Provided By Financing Activities     1,031,334       1,988,772  
                 
Net Change In Cash     -       (70,286 )
                 
Cash at Beginning of Period     -       70,286  
Cash at End of Period   $ -     $ -  
                 
Supplemental Disclosure of Cash Flow Information                
Cash paid for interest   $ 83,110     $ 325  
                 
Supplemental Disclosure of Non-Cash Financing Activities                
Conversion of convertible notes payable   $ -     $ 2,975,037  

 

See Independent Auditor’s Report and accompanying notes, which are an integral part of these financial statements.

 

- 50 -  

 

DENIM.LA, INC.
NOTES TO FINANCIAL STATEMENTS

As of December 31, 2015 and 2014 and for the years then ended 

 

NOTE 1: NATURE OF OPERATIONS

 

Denim.LA, Inc. (the “Company”), is a corporation organized September 17, 2012 under the laws of Delaware as a limited liability company under the name Denim.LA LLC. The Company converted to a Delaware corporation on January 30, 2013 and changed its name to Denim.LA, Inc. The Company does business under the name DSTLD and previously did business under the name 20Jeans until mid-2014. The Company sells premium denim and other products direct to consumers. 

 

NOTE 2: GOING CONCERN

 

The accompanying financial statements have been prepared on a going concern basis, which contemplates the realization of assets and the satisfaction of liabilities in the normal course of business.  The Company has not generated profits since inception, has sustained net losses of $1,652,863 and $3,605,341 for the years ended December 31, 2015 and 2014, respectively, has an accumulated deficit of $6,689,477 and $5,036,614 as of December 31, 2015 and 2014, respectively. The Company lacks liquidity to satisfy obligations as they come due and current liabilities exceed current assets by $789,052 and $335,441 as of December 31, 2015 and 2014, respectively. The Company’s ability to continue as a going concern for the next twelve months is dependent upon its ability to generate sufficient cash flows from operations to meet its obligations, which it has not been able to accomplish to date, and/or to obtain additional capital financing. No assurance can be given that the Company will be successful in these efforts.

 

NOTE 3: SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

 

Basis of Presentation

 

The accounting and reporting policies of the Company conform to accounting principles generally accepted in the United States of America (GAAP) and Article 8 of Regulation S-X of the rules and regulations of the Securities and Exchange Commission (SEC).

 

The Company has elected to adopt early application of Accounting Standards Update No. 2014-10, Development Stage Entities (Topic 915): Elimination of Certain Financial Reporting Requirements; the Company does not present or disclose inception-to-date information and other remaining disclosure requirements of Topic 915.

 

The Company adopted the calendar year as its basis of reporting.

 

Use of Estimates

 

The preparation of financial statements in conformity with accounting principles generally accepted in the United States (“GAAP”) requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosures of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates.

 

See accompanying Independent Auditor’s Report

 

- 51 -  

  

DENIM.LA, INC.
NOTES TO FINANCIAL STATEMENTS
As of December 31, 2015 and 2014 and for the years then ended

 

Cash equivalents and concentration of cash balance

 

The Company considers all highly liquid securities with an original maturity of less than three months to be cash equivalents. The Company’s cash and cash equivalents in bank deposit accounts, at times, may exceed federally insured limits. As of December 31, 2015 and 2014, the Company had negative cash balances of $275 and $1,416, respectively.

 

Capital Contribution Receivable

 

The Company records stock issuances at the effective date. If the contribution is not funded upon issuance, the Company records a capital contribution receivable as an asset on a balance sheet. When contributed capital receivables were not received prior to the issuance of financial statements at a reporting date in satisfaction of the requirements under FASB ASC 505-10-45-2, the contributed capital is reclassified as a contra account to stockholders’ equity (deficit) on the balance sheet.

 

Fair Value of Financial Instruments

 

Financial Accounting Standards Board (“FASB”) guidance specifies a hierarchy of valuation techniques based on whether the inputs to those valuation techniques are observable or unobservable. Observable inputs reflect market data obtained from independent sources, while unobservable inputs reflect market assumptions. The hierarchy gives the highest priority to unadjusted quoted prices in active markets for identical assets or liabilities (Level 1 measurement) and the lowest priority to unobservable inputs (Level 3 measurement). The three levels of the fair value hierarchy are as follows:

 

Level 1 - Unadjusted quoted prices in active markets for identical assets or liabilities that the reporting entity has the ability to access at the measurement date. Level 1 primarily consists of financial instruments whose value is based on quoted market prices such as exchange-traded instruments and listed equities.

 

Level 2 - Inputs other than quoted prices included within Level 1 that are observable for the asset or liability, either directly or indirectly (e.g., quoted prices of similar assets or liabilities in active markets, or quoted prices for identical or similar assets or liabilities in markets that are not active).

 

Level 3 - Unobservable inputs for the asset or liability. Financial instruments are considered Level 3 when their fair values are determined using pricing models, discounted cash flows or similar techniques and at least one significant model assumption or input is unobservable.

 

The carrying amounts reported in the balance sheets approximate their fair value.

 

Inventory

 

Inventory is stated at the lower of cost or market and accounted for using the weighted average cost method. The inventory balances as of December 31, 2015 and 2014 consist of products purchased for resale and any materials the Company purchased to modify the products. The Company has outsourced the warehousing and fulfillment of its inventory to a third party. During 2014, $398,748 of inventory was written off in conjunction with the rebranding and change of business strategy from 20 Jeans to DSTLD.

 

See accompanying Independent Auditor’s Report

 

- 52 -  

  

DENIM.LA, INC.
NOTES TO FINANCIAL STATEMENTS
As of December 31, 2015 and 2014 and for the years then ended

 

Capital Assets

 

Property, equipment, and software are recorded at cost. Depreciation/amortization is recorded for property, equipment, and software using the straight-line method over the estimated useful lives of assets. The Company reviews the recoverability of all long-lived assets, including the related useful lives, whenever events or changes in circumstances indicate that the carrying amount of a long-lived asset might not be recoverable. The balances at December 31, 2015 and 2014 consist of software with 3 year lives and property and equipment with 3-10 year lives.

 

The Company accounts for software development costs in accordance with several accounting pronouncements, including FASB ASC 730, Research and Development, FASB ASC 350-40, Internal-Use Software, FASB 985-20, Costs of Computer Software to be Sold, Leased, or Marketed and FASB ASC 350-50, Website Development Costs. Costs incurred during the period of planning and design, prior to the period determining technological feasibility, for website developed for use internal and external, has been charged to operations in the period incurred. Costs incurred after determination of readiness for market have been expensed as incurred. The Company capitalized certain costs in the development of its website software for the period after technological feasibility was determined and prior to readiness for market.

 

Depreciation and amortization charges on property, equipment, and software are included in general and administrative expenses and amounted to $61,006 and $64,334 as of December 31, 2015 and 2014, respectively. A loss on disposal of assets of $135,623 was recognized in 2014 related to the rebranding and change of business strategy from 20 Jeans to DSTLD where certain software and property were disposed without any sales proceeds. Capital assets as of December 31, 2015 and 2014 are as follows:

 

    2015     2014  
Computer equipment   $ 36,884     $ 35,564  
Furniture and fixtures     2,284       2,284  
Leasehold improvements     81,325       81,325  
      120,493       119,173  
Accumulated Depreciation     (85,555 )     (40,192 )
                 
Property and Equipment, net   $ 34,938     $ 78,981  
                 
Depreciation Expense   $ 45,364     $ 32,930  
                 
Software (website and related)   $ 52,200     $ 52,200  
Accumulated Amortization     (26,955 )     (11,313 )
                 
Software, net   $ 25,245     $ 40,887  
                 
Amortization Expense   $ 15,642     $ 31,401  

 

See accompanying Independent Auditor’s Report

 

- 53 -  

 

DENIM.LA, INC.
NOTES TO FINANCIAL STATEMENTS
As of December 31, 2015 and 2014 and for the years then ended

 

Convertible Instruments

 

U.S. GAAP requires companies to bifurcate conversion options from their host instruments and account for them as free standing derivative financial instruments according to certain criteria. The criteria include circumstances in which (a) the economic characteristics and risks of the embedded derivative instrument are not clearly and closely related to the economic characteristics and risks of the host contract, (b) the hybrid instrument that embodies both the embedded derivative instrument and the host contract is not re-measured at fair value under otherwise applicable generally accepted accounting principles with changes in fair value reported in earnings as they occur and (c) a separate instrument with the same terms as the embedded derivative instrument would be considered a derivative instrument. An exception to this rule is when the host instrument is deemed to be conventional as that term is described under applicable U.S. GAAP.

 

When the Company has determined that the embedded conversion options should not be bifurcated from their host instruments, the Company records, when necessary, discounts to convertible notes for the intrinsic value of conversion options embedded in debt instruments based upon the differences between the fair value of the underlying common stock at the commitment date of the note transaction and the effective conversion price embedded in the note.  Debt discounts under these arrangements are amortized over the term of the related debt to their stated date of redemption. The Company also records, when necessary, deemed dividends for the intrinsic value of conversion options embedded in preferred shares based upon the differences between the fair value of the underlying common stock at the commitment date of the transaction and the effective conversion price embedded in the preferred shares.

 

Revenue Recognition

 

The Company recognizes revenue when: (1) persuasive evidence exists of an arrangement with the customer reflecting the terms and conditions under which products or services will be provided; (2) delivery has occurred or services have been provided; (3) the fee is fixed or determinable; and (4) collection is reasonably assured. The Company typically collects revenue upon sale and recognizes the revenue when the item has shipped. Orders that have been placed and paid as of year-end but have not been shipped are recorded to deferred revenue. Sales tax is collected on sales in California and these taxes are recorded as a liability until remittance. The Company estimates returns based on its historic results and return policy in place at the sale date, and records an allowance against revenues for this estimate. Liabilities are recorded for promotional credits and store credit issued to customers.

 

Stock-Based Compensation

 

The Company accounts for stock-based compensation in accordance with ASC 718, Compensation - Stock Compensation.  Under the fair value recognition provisions of ASC 718, stock-based compensation cost is measured at the grant date based on the fair value of the award and is recognized as expense ratably over the requisite service period, which is generally the option vesting period.  The Company uses the Black-Scholes option pricing model to determine the fair value of stock options.  

 

See accompanying Independent Auditor’s Report

 

- 54 -  

 

DENIM.LA, INC.
NOTES TO FINANCIAL STATEMENTS
As of December 31, 2015 and 2014 and for the years then ended 

 

Deferred Offering Costs

 

The Company complies with the requirements of FASB ASC 340-10-S99-1 with regards to offering costs. Prior to the completion of an offering, offering costs are capitalized. The deferred offering costs are charged to stockholders’ equity upon the completion of an offering or to expense if the offering is not completed.

 

Income Taxes

 

The Company uses the liability method of accounting for income taxes as set forth in ASC 740, Income Taxes.  Under the liability method, deferred taxes are determined based on the temporary differences between the financial statement and tax basis of assets and liabilities using tax rates expected to be in effect during the years in which the basis differences reverse.  A valuation allowance is recorded when it is unlikely that the deferred tax assets will not be realized.  We assess our income tax positions and record tax benefits for all years subject to examination based upon our evaluation of the facts, circumstances and information available at the reporting date.  In accordance with ASC 740-10, for those tax positions where there is a greater than 50% likelihood that a tax benefit will be sustained, our policy will be to record the largest amount of tax benefit that is more likely than not to be realized upon ultimate settlement with a taxing authority that has full knowledge of all relevant information.  For those income tax positions where there is less than 50% likelihood that a tax benefit will be sustained, no tax benefit will be recognized in the financial statements.

 

Net Earnings or Loss per Share

 

Net earnings or loss per share is computed by dividing net income or loss by the weighted-average number of common shares outstanding during the period, excluding shares subject to redemption or forfeiture. The Company presents basic and diluted net earnings or loss per share.  Diluted net earnings or loss per share reflect the actual weighted average of common shares issued and outstanding during the period, adjusted for potentially dilutive securities outstanding. Potentially dilutive securities are excluded from the computation of the diluted net earnings or loss per share if their inclusion would be anti-dilutive, and consist of the following:

 

    2015     2014  
Stock warrants     10,000       10,000  
Series Seed Preferred Stock (convertible to common stock)     20,714,518       19,078,350  
Convertible notes *     1,671,662       -  
Stock options     10,484,319       4,629,319  
Total potentially dilutive shares     32,880,499       23,717,669  

 

*: Convertible notes potential shares calculated based on latest preferred stock issuance pricing of $0.27, applied at the 20% discount per the note agreements. See Note 5 for more information.

 

As all potentially dilutive securities are anti-dilutive as of December 31, 2015 and 2014, diluted net loss per share is the same as basic net loss per share for each year.

 

See accompanying Independent Auditor’s Report

 

- 55 -  

 

DENIM.LA, INC.
NOTES TO FINANCIAL STATEMENTS
As of December 31, 2015 and 2014 and for the years then ended 

 

NOTE 4: STOCKHOLDERS’ DEFICIT

 

Common Stock

 

The Company authorized 49,000,000 shares of common stock at $0.0001 par value as of each December 31, 2015 and 2014. As of each December 31, 2015 and 2014, 9,396,362 shares of common stock were issued and outstanding.

 

Certain stock issuances were conducted under terms of restricted stock purchase agreements and are subject to vesting terms ranging from immediate to four years contingent upon continuous service with the Company, which provide the Company the right to repurchase unvested shares at the original purchase price. As of December 31, 2015 and 2014, 8,690,529 and 5,867,195 of the issued and outstanding shares had vested. All 705,833 of the unvested shares as of December 31, 2015 vest during 2016.

 

The Company has reserved 12,742,395 shares of its common stock pursuant to the 2013 Stock Plan. 10,484,319 and 4,629,319 stock options are outstanding as of December 31, 2015 and 2014, respectively.

 

Convertible Preferred Stock

 

On October 3, 2014, the Company amended its Certificate of Incorporation to authorize 21,209,487 shares of $0.0001 par preferred stock. As of December 31, 2015 and 2014, 20,714,518 and 19,078,350 shares of preferred stock were issued and outstanding.

 

The preferred stockholders have certain dividend preferences over common stockholders. The preferred stock are subject to an optional conversion right, where the preferred stock are convertible into fully paid and non-assessable shares of common stock at a 1:1 rate, with certain dilution protections. The preferred stockholders are entitled to a liquidation preference over common stockholders of the greater of: 1) the preferred stock purchase price ($0.27) multiplied by a multiple of 1.00 or 1.25 depending upon certain conditions; 2) on an as converted to common stock at the liquidation date. Based on circumstances in place as of December 31, 2015 and 2014, the liquidation preference was subject to the 1.25 multiple and amounted to $6,991,150 and $6,438,943, respectively.

 

The Company issued its Series Seed Preferred Stock during 2014 and 2015, resulting in the issuance of 5,020,221 shares of preferred stock at an issuance price of $0.27 per share. These issuances provided proceeds of $445,000 and $920,383 for the years ended December 31, 2015 and 2014, respectively. As discussed in Note 5, convertible notes payable were converted to preferred stock in 2014, resulting in the issuance of 15,694,297 shares of preferred stock, relieving principal and accrued interest of $2,975,037 on the convertible notes payable.

 

NOTE 5:  LONG-TERM DEBT

 

Loan Payable

 

In January 2015, the Company entered into a short-term loan agreement in the amount of $150,000, bearing interest at 39%. The loan called for 378 daily payments of $552. In August 2015, the loan was modified to increase the loan amount to $250,000, reduce the interest rate to 32.3%, and change the daily payment to $1,050 per day for a term of 315 daily payments. Interest expense of $82,223 was recorded on this note during the year ended December 31, 2015.

 

See accompanying Independent Auditor’s Report

 

- 56 -  

  

DENIM.LA, INC.
NOTES TO FINANCIAL STATEMENTS
As of December 31, 2015 and 2014 and for the years then ended 

 

Notes Payable

 

In January 2013, the Company issued two non-convertible notes payable to related parties in the aggregate principal amount of $50,644. Interest on the notes is 0.21%. The notes are payable on demand, but remain outstanding in the amount of $50,851 as of each December 31, 2015 and 2014.

 

In November 2015, the Company issued an unsecured promissory note for $25,000, bearing interest at 2% per annum and maturing on December 31, 2015. The note was not paid on the due date and remained outstanding at year-end.

 

Convertible Notes Payable – 2013 and 2014 issuances

 

Between January 2013 and June 2014, the Company issued various convertible promissory notes, subject to automatic conversion upon a qualified equity financing in excess of $1,000,000, as defined in the note agreements. The notes were issued with varying terms as outlined in the following schedule.

 

Issuance
Year
  Number
of Notes
  Combined
Principal
Amount
    Interest
Rate
  Conversion 
Terms
  Term   Number of
Shares
Converted into
 during 2014
    Maturity
                                 
2013   1   $ 50,000     F   A   18 months     1,222,364     2014
2013   6     522,703     G   B   36 months     4,043,178     2016
2013   6     470,000     G   C   36 months     2,253,883     2016
2013   12     725,000     G   D   36 months     3,433,511     2016
2014   10     600,000     G   D   36 months     2,884,615     2017
2014   4     500,000     G   E   36 months     1,856,746     2017
        $ 2,867,703                   15,694,297      

 

A: Convertible into greater of (a) conversion into preferred stock at no discount or (b) 5.25% of pre-money fully-diluted capitalization (including shares from this convertible note only).

B: Automatic conversion at a qualified equity financing (over $1,000,000) with $3 million valuation cap or 20% discount to the lowest price paid in the triggering equity financing round.

C: Automatic conversion at a qualified equity financing (over $1,000,000) with $6 million valuation cap or 20% discount to the lowest price paid in the triggering equity financing round.

D: Automatic conversion at a qualified equity financing (over $1,000,000) with $7.5 million valuation cap or 20% discount to the lowest price paid in the triggering equity financing round.

E: Convertible with $9.0 million valuation cap, no discount.

F: 6% fixed interest rate.

G: Variable interest rate equal to the Wall Street Journal Prime (3.25% during life of each note).

 

See accompanying Independent Auditor’s Report

 

- 57 -  

  

DENIM.LA, INC.
NOTES TO FINANCIAL STATEMENTS
As of December 31, 2015 and 2014 and for the years then ended 

 

The Company determined that these notes, with the exception of the notes denoted above with “E” and containing no discount provision, contained beneficial conversion features contingent upon a future event due to the discounted conversion provision. Following FASB ASC 470-20, the Company determined the intrinsic value of the conversion features on these notes totaled $610,108 based on the issuance date fair value of the Company’s stock and the 20% conversion discount. However, in accordance with FASB ASC 470-20, a contingent beneficial conversion feature in an instrument that becomes convertible only upon the occurrence of a future event outside the control of the holder is not recognized in earnings until the contingency is resolved. Therefore, these beneficial conversion features were not recorded as note discounts at the issuance dates of the notes, but rather, are recognized upon consummation of the qualified equity financing (conversion trigger).

 

In October 2014, all of these convertible notes were converted, inclusive of accrued and unpaid interest, based upon the conversion terms and the occurrence of a qualifying equity transaction, resulting in the issuance of 15,694,297 shares of preferred stock. After this conversion event, none of these convertible notes payable or related accrued interest payable remained outstanding. The discount from the intrinsic value of the convertible notes’ beneficial conversion features totaling $610,108 was recognized to interest expense and additional paid-in capital on the conversion date as the conversion was simultaneous with resolution of the contingent event triggering convertibility.

 

Convertible Notes Payable – 2015 issuances

 

Between July and December 2015, the Company issued fourteen convertible promissory notes of varying amounts, subject to automatic conversion upon a qualified equity financing in excess of $1,500,000 and optional conversion upon a non-qualified equity financing, as defined in the note agreements. The notes’ conversion rate includes a 20% discount to the lowest price in the qualified or non-qualified equity financing round, or at the quotient obtained by dividing the valuation cap of $15,000,000 by the fully-diluted capital at the date of the conversion if the valuation at the qualified equity financing exceeds the valuation cap. The conversion provisions provide that the notes are convertible into the number of preferred stock obtained by dividing the outstanding principal by the undiscounted conversion price plus the number of common stock obtained by dividing the outstanding principal by the discounted conversion price minus the number of preferred stock converted shares. This provides that 80% of the converted shares will be preferred stock and 20% will be common stock. The total principal of these issuances amounted to $361,079. Interest is accrues on the notes at the Wall Street Journal Prime (3.25% - 3.50% during 2015) until maturity and amounted to $2,844 as of December 31, 2015. Accrued interest is not convertible on these notes. The notes have a 36 month term and each expires in 2018, when all principal and accrued interest comes due.

 

Company determined that these notes contained a beneficial conversion feature contingent upon a future event due to the discounted conversion provisions. Following FASB ASC 470-20, the Company determined the intrinsic value of the conversion features on these convertible notes totaled $90,270 based on the issuance date fair value of the Company’s stock and the 20% conversion discount. However, in accordance with FASB ASC 470-20, a contingent beneficial conversion feature in an instrument that becomes convertible only upon the occurrence of a future event outside the control of the holder is not recognized in earnings until the contingency is resolved. Therefore, these beneficial conversion features were not recorded as note discounts at the issuance dates of the notes, but rather, will be recognized if and upon consummation of the qualified equity financing (conversion trigger), which has not occurred as of December 31, 2015.

 

See accompanying Independent Auditor’s Report

 

- 58 -  

 

DENIM.LA, INC.
NOTES TO FINANCIAL STATEMENTS
As of December 31, 2015 and 2014 and for the years then ended 

 

As of December 31, 2015, none of the 2015 convertible notes payable had been converted and all remained outstanding in their full principal amount.

 

NOTE 6:  INCOME TAXES

 

For the years ended December 31, 2015 and 2014, the Company did not record an income tax benefit because it has incurred taxable losses and has no history of generating taxable income and therefore the Company cannot presently anticipate the realization of a tax benefit on its net operating loss carryforward. Accordingly, the Company recorded a full valuation allowance against its deferred tax assets of $1,808,171 and $1,342,076 as of December 31, 2015 and 2014, respectively. Deferred tax assets and liabilities resulted from net operating losses, depreciation/amortization, and stock based compensation.

 

As of December 31, 2015 and 2014, the Company has net operating loss carryforwards of $5,217,788 and $3,903,742, which will begin to expire in 2033.

 

The Company has evaluated its income tax positions and has determined that it does not have any uncertain tax positions. The Company will recognize interest and penalties related to any uncertain tax positions through its income tax expense.

 

The Company may in the future become subject to federal, state and local income taxation though it has not been since its inception.  The Company is not presently subject to any income tax audit in any taxing jurisdiction.    

 

NOTE 7: SHARE-BASED PAYMENTS

 

Warrants

 

In February 2014, the Company issued 10,000 warrants to purchase shares of common stock under a board advisory agreement for advisory services provided to the Company. The shares available under this warrant vest prorata over two years on a monthly basis (1/24 vest per month). The stock purchase warrants expire at the earliest of: five years after their date of issuance (2019), any change in control, or an initial public offering. The exercise price for the common stock warrants is $0.15 per share. The number of shares or exercise price will be adjusted in the event of any stock dividend, stock splits or recapitalization of the Company. The Company determined the fair value of these warrants under a Black-Scholes calculation was de minimus and therefore did not record an adjustment to additional paid-in capital for the value of the services received in exchange for these warrants. As of December 31, 2015 and 2014, 9,167 and 4,167 warrants had vested, respectively.

 

Stock Plan

 

The Company has adopted the 2013 Stock Plan, as amended and restated (the “Plan”), which provides for the grant of shares of stock options, stock appreciation rights, and stock awards (performance shares) to employees, non-employee directors, and non-employee consultants. Under the Plan, the number of shares available to be granted was 12,742,395 shares as of December 31, 2015 and 2014. The option exercise price generally may not be less than the underlying stock’s fair market value at the date of the grant and generally have a term of ten years. The amounts granted each calendar year to an employee or non-employee is limited depending on the type of award. Stock options comprise all of the awards granted since the Plan’s inception. Shares available for grant under the Plan amounted to 2,170,076 and 8,025,076 as of December 31, 2015 and 2014, respectively.

 

See accompanying Independent Auditor’s Report

 

- 59 -  

  

DENIM.LA, INC.
NOTES TO FINANCIAL STATEMENTS
As of December 31, 2015 and 2014 and for the years then ended 

 

Vesting generally occurs over a period of immediately to four years. A summary of information related to stock options for the years ended December 31, 2015 and 2014 is as follows:

 

    December 31, 2015     December 31, 2014  
    Options     Weighted
Average
Exercise Price
    Options     Weighted
Average
Exercise Price
 
                         
Outstanding - beginning of year     4,629,319     $ 0.15       -          
Granted     5,855,000     $ 0.10       5,547,652     $ 0.15  
Exercised     -               -          
Forfeited     -               (918,333 )   $ 0.15  
Outstanding - end of year     10,484,319     $ 0.12       4,629,319     $ 0.15  
Exercisable at end of year     6,309,775     $ 0.13       2,374,725     $ 0.15  
                                 
Weighted average grant date fair value of options granted during year   $ 0.060             $ 0.052          
                                 
Weighted average duration (years) to expiration of outstanding options at year-end     9.47               9.11          
Aggregate Intrinsic Value   $ -             $ -          

 

The Company measures employee stock-based awards at grant-date fair value and recognizes employee compensation expense on a straight-line basis over the vesting period of the award. Determining the appropriate fair value of stock-based awards requires the input of subjective assumptions, including the fair value of the Company’s common stock, and for stock options, the expected life of the option, and expected stock price volatility. The Company used the Black-Scholes option pricing model to value its stock option awards. The assumptions used in calculating the fair value of stock-based awards represent management’s best estimates and involve inherent uncertainties and the application of management’s judgment. As a result, if factors change and management uses different assumptions, stock-based compensation expense could be materially different for future awards.

 

The expected life of stock options was estimated using the “simplified method,” which is the midpoint between the vesting start date and the end of the contractual term, as the Company has limited historical information to develop reasonable expectations about future exercise patterns and employment duration for its stock options grants. The simplified method is based on the average of the vesting tranches and the contractual life of each grant. For stock price volatility, the Company uses comparable public companies as a basis for its expected volatility to calculate the fair value of options grants. The risk-free interest rate is based on U.S. Treasury notes with a term approximating the expected life of the option. The estimation of the number of stock awards that will ultimately vest requires judgment, and to the extent actual results or updated estimates differ from the Company’s current estimates, such amounts are recognized as an adjustment in the period in which estimates are revised. The assumptions utilized for option grants during the years ended December 31, 2015 and 2014 are as follows:

 

See accompanying Independent Auditor’s Report

 

- 60 -  

  

DENIM.LA, INC.
NOTES TO FINANCIAL STATEMENTS
As of December 31, 2015 and 2014 and for the years then ended 

 

    2015     2014  
             
Risk Free Interest Rate     1.62 %     1.66 %
Expected Dividend Yield     0.00 %     0.00 %
Expected Volatility     73.00 %     73.00 %
Expected Life (years)     5.00       5.00  
Fair Value per Stock Option   $ 0.06     $ 0.05  

 

Stock-based compensation expense of $251,871 and $138,541 was recognized under FASB ASC 718 for the years ended December 31, 2015 and 2014, respectively. Total unrecognized compensation cost related to non-vested stock option awards amounted to $249,365 and $149,937 for the years December 31, 2015 and 2014, respectively.

 

NOTE 8: RELATED PARTY TRANSACTIONS

 

Related Party Loans Receivable

 

The Company has loaned funds to two officers of the Company throughout the life of the business, which amounted to $124,069 and $78,082 as of December 31, 2015 and 2014. These loans are payable on demand and do not bear interest.

 

Related Party Advance Payable

 

A family member of an officer advanced the Company $12,000 during 2014. This amount remains unpaid and outstanding as of December 31, 2015 and 2014.

 

This individual also owns and controls a company that provides accounting services to the Company at a rate of $2,500 per month commencing in 2015. $7,500 was due under this arrangement as of December 31, 2015.

 

Promissory Notes Payable:

 

The Company issued promissory notes payable to two founders of the Company during 2013. These notes bear interest at 0.21%, are payable on demand, and have a combined principal balance due of $50,851 as of each December 31, 2015 and 2014.

 

Employee Backpay:

 

Two officers of the Company have deferred their salary during portions of 2014 and 2015 due to cash flow needs of the Company. Such amounts payable as of December 31, 2015 and 2014 were $315,585 and $113,711.

 

See accompanying Independent Auditor’s Report

 

- 61 -  

 

DENIM.LA, INC.
NOTES TO FINANCIAL STATEMENTS
As of December 31, 2015 and 2014 and for the years then ended 

 

Payment processor:

 

The Company’s backend payment processor’s majority shareholder is a director of the company.

 

Officer stock issuance and promissory note:

 

On October 14, 2013, the company issued 2,688,889 shares of $0.0001 par common stock at a price of $0.09 per share to an officer of the company under a restricted stock purchase agreement. The company determined the fair value per share at the issuance date was $0.15 per share. The shares are subject to vesting provisions where 268,889 shares vested immediately upon issuance, and the remaining 2,420,000 shares vested prorata over a period of 36 months (67,222 shares per month). 2,151,111 and 1,344,445 shares have vested as of December 31, 2015 and 2014, respectively.

 

The $242,000 proceeds from this common stock issuance were received by the company in the form of a promissory note due from the officer to the Company. The note calls for interest at Wall Street Journal Prime Rate plus 1% (currently 4.25%), annual interest payments due on the note anniversary date, and a maturity date of the earlier of October 14, 2018, termination of the officer’s service to the Company, or upon default of the promissory note. Related party interest income on this note receivable amounted to a cumulative total of $12,483 through December 31, 2015 and remains outstanding in the full amount as of December 31, 2015. The promissory note is secured by the 2,688,889 shares of common stock (vested and unvested) issued in conjunction with the promissory note. The Company agreed to forgive this promissory note contingent upon the officer’s continued service with the Company, with $80,667 of principal being forgiven on each December 31, 2013, 2014, and 2015, thereby forgiving the entire principal balance. The Company further agreed that upon voluntary or involuntary termination of service, where the Company repurchases unvested shares issued in conjunction with this promissory note, the portion of the promissory note equal to the repurchase price of the unvested shares will be immediately due, and the remaining portion of outstanding principal and accrued interest will be forgiven in full. The Company recognized this transaction as capital contributions receivable (a contra equity account) as the proceeds have not yet been funded by the stockholder in accordance with the asset recognition criteria for capital contributions under FASB ASC 505-10-45-2, and charged the full loan amount to additional paid-in capital at the issuance date. The loan forgiveness provisions are subject to the continued service of the officer, and therefore each loan forgiveness date is charged from the capital contribution receivable to compensation cost at the forgiveness date in the amount of the forgiven loan. Therefore, $80,667 was charged to compensation cost on each December 31, 2013, 2014, and 2015.

 

The company also approved the issuance of $70,000 of loans to this officer. This note has not been drawn upon through December 31, 2015.

 

NOTE 9: LEASE OBLIGATIONS

 

Effective December 2013, the Company entered into a lease agreement for warehouse space. The lease term commenced December 1, 2013 and expires after 39 months, on February 28, 2017. Monthly lease obligations under the agreement are base rent starting at $8,617 per month plus operating costs estimated at $2,439, but subject to actual expenses. The base rent is contractually escalated to $8,876 per month beginning December 1, 2014 and to $9,142 per month beginning December 1, 2015. A $17,234 deposit was paid at the commencement of the lease. The lease agreement provides for a three month rent and operating expense credit for the months January through March of 2014, where a total of $33,168 of rent was credited by the lessor to the Company for these months. In the event of a default on the lease terms, this credit is contractually payable back to the lessor in the full amount. The Company defaulted on the lease terms when its December 2014 lease payment was not paid within five business days of its due date. Therefore, the Company accrued the full rent credit of $33,168 to accounts payable as of December 31, 2015 and 2014 to recognize the potential obligation to the lessor, though this amount has yet to be billed to the Company.

 

See accompanying Independent Auditor’s Report

 

- 62 -  

  

DENIM.LA, INC.
NOTES TO FINANCIAL STATEMENTS
As of December 31, 2015 and 2014 and for the years then ended 

 

The Company ceased using the warehouse space in August 2014, and entered into a lease agreement with a sub-lessor at a rate of $11,056 per month. The 30-month lease term commenced September 2014 and expires in February 2017. The income from the sublease is recorded to Other Income on the Statements of Operations.

 

The Company has entered into a lease agreement on office space effective March 1, 2014. The lease calls for monthly rent payments of $5,000 commencing March 1, 2014 on a month-to-month basis.

 

The following are the minimum future lease obligations on the Company’s lease agreements:

 

December 31,   Lease
Obligations
 
2015     136,046  
2016     138,972  
2017     23,162  
      298,180  

 

NOTE 10: CONTINGENCIES

 

The Company may be subject to pending legal proceedings and regulatory actions in the ordinary course of business. The results of such proceedings cannot be predicted with certainty, but the Company does not anticipate that the final outcome, if any, arising out of any such matter will have a material adverse effect on its business, financial condition or results of operations.

 

NOTE 11: RECENT ACCOUNTING PRONOUNCEMENTS

 

In June 2014, the FASB issued Accounting Standards Update (ASU)  2014-10 which eliminated the requirements for development stage entities to (1) present inception-to-date information in the statements of income, cash flows, and stockholders’ equity, (2) label the financial statements as those of a development stage entity, (3) disclose a description of the development stage activities in which the entity is engaged, and (4) disclose in the first year in which the entity is no longer a development stage entity that in prior years it had been in the development stage. This ASU is effective for annual reporting periods beginning after December 15, 2014, and interim periods beginning after December 15, 2015. Early application is permitted for any annual reporting period or interim period for which the entity’s financial statements have not yet been issued. Upon adoption, entities will no longer present or disclose any information required by Topic 915. The Company has early adopted the new standard effective immediately.

 

See accompanying Independent Auditor’s Report

 

- 63 -  

  

DENIM.LA, INC.
NOTES TO FINANCIAL STATEMENTS
As of December 31, 2015 and 2014 and for the years then ended 

 

In August 2014, the FASB issued ASU 2014-15 on “Presentation of Financial Statements Going Concern (Subtopic 205-40) – Disclosure of Uncertainties about an Entity’s Ability to Continue as a Going Concern”. Currently, there is no guidance in U.S. GAAP about management’s responsibility to evaluate whether there is substantial doubt about an entity’s ability to continue as a going concern or to provide related footnote disclosures. The amendments in this update provide such guidance. In doing so, the amendments are intended to reduce diversity in the timing and content of footnote disclosures. The amendments require management to assess an entity’s ability to continue as a going concern by incorporating and expanding upon certain principles that are currently in U.S. auditing standards. Specifically, the amendments (1) provide a definition of the term substantial doubt, (2) require an evaluation every reporting period including interim periods, (3) provide principles for considering the mitigating effect of management’s plans, (4) require certain disclosures when substantial doubt is alleviated as a result of consideration of management’s plans, (5) require an express statement and other disclosures when substantial doubt is not alleviated, and (6) require an assessment for a period of one year after the date that the financial statements are issued (or available to be issued). The amendments in this update are effective for public and nonpublic entities for annual periods ending after December 15, 2016. Early adoption is permitted. The Company has not elected to early adopt this pronouncement.

 

Management does not believe that any recently issued, but not yet effective, accounting standards could have a material effect on the accompanying financial statements. As new accounting pronouncements are issued, the Company will adopt those that are applicable under the circumstances.

 

NOTE 12: SUBSEQUENT EVENTS

 

Management has evaluated subsequent events through March 7, 2016, the date the financial statements were available to be issued. Based on this evaluation, no material events were identified which require adjustment or disclosure in these financial statements.

 

See accompanying Independent Auditor’s Report

 

- 64 -  

 

INDEX TO EXHIBITS

 

Exhibit 1 Placement Agreement with North Capital Private Securities Corporation*
Exhibit 2.1 Amended and Restated Certificate of Incorporation*
Exhibit 2.2 Bylaws
Exhibit 3.1 Amended Investors’ Rights Agreement*
Exhibit 4 Form of Subscription Agreement*
Exhibit 6.1 Payment Processing Agreement with Banctek Solutions
Exhibit 6.2 Employment Agreement with Mark Lynn
Exhibit 6.3 Employment Agreement with Corey Epstein
Exhibit 6.4 Updated Employment Agreement with Corey Epstein
Exhibit 6.5 Employment Agreement with Kevin Morris
Exhibit 6.6 Employment Agreement with Conrad Steenberg
Exhibit 11 Consent of Artesian CPA*
Exhibit 12 Opinion as to validity of securities*
Exhibit 13 Testing the waters materials*

 

*To be filed by amendment to this Offering Circular

  

- 65 -  

  

SIGNATURES

 

Pursuant to the requirements of Regulation A, the issuer certifies that it has reasonable grounds to believe that it meets all of the requirements for filing on Form 1-A and has duly caused this Offering Statement to be signed on its behalf by the undersigned, thereunto duly authorized, in the City of Los Angeles, State of California, on March 23, 2016.

 

Denim.LA, Inc.

 

By /s/ Mark T. Lynn  
     
  Mark T. Lynn, Chief Executive Officer of  
  Denim.LA, Inc.  

 

This Offering Statement has been signed by the following persons in the capacities and on the dates indicated.

 

/s/ Mark T. Lynn

Mark T. Lynn, Co-Chief Executive Officer, Director

Date: March 23, 2016

 

/s/ Corey Epstein

Corey Epstein, Co-Chief Executive Officer, Director

Date: March 23, 2016

 

/s/ Kevin Morris

Kevin Morris, Chief Operating Officer, Chief Financial Officer, Chief Accounting Officer

Date: March 23, 2016

 

/s/ Trevor Pettennude

Trevor Pettennude, Director

Date: March 23, 2016

 

/s/ John Tomich

John Tomich, Director

Date: March 23, 2016

 

- 66 -  

 

 

Exhibit 2.2

 

BYLAWS

 

OF

 

DENIM.LA, INC.

 

 

 

 

Bylaws of

DENIM.LA, inc.

 

ARTICLE I
STOCKHOLDERS

 

1.1          Place of Meetings. All meetings of stockholders shall be held at such place (if any) within or without the State of Delaware as may be designated from time to time by the Board of Directors or the President and Chief Executive Officer.

 

1.2          Annual Meeting. The annual meeting of stockholders for the election of directors and for the transaction of such other business as may properly be brought before the meeting shall be held on a date to be fixed by the Board of Directors at the time and place to be fixed by the Board of Directors and stated in the notice of the meeting. In lieu of holding an annual meeting of stockholders at a designated place, the Board of Directors may, in its sole discretion, determine that any annual meeting of stockholders may be held solely by means of remote communication.

 

1.3          Special Meetings. Special meetings of stockholders may be called at any time by the Board of Directors, the Chairman of the Board, the President or the holders of record of not less than 10% of all shares entitled to cast votes at the meeting, for any purpose or purposes prescribed in the notice of the meeting and shall be held at such place (if any), on such date and at such time as the Board may fix. In lieu of holding a special meeting of stockholders at a designated place, the Board of Directors may, in its sole discretion, determine that any special meeting of stockholders may be held solely by means of remote communication. Business transacted at any special meeting of stockholders shall be confined to the purpose or purposes stated in the notice of meeting. Upon request in writing sent by registered mail to the President or Chief Executive Officer by any stockholder or stockholders entitled to request a special meeting of stockholders pursuant to this Section 1.3, and containing the information required pursuant to Sections 1.10 and 2.15, as applicable, the Board of Directors shall determine a place and time for such meeting, which time shall be not less than 10 nor more than 30 days after the receipt of such request, and a record date for the determination of stockholders entitled to vote at such meeting shall be fixed by the Board of Directors, in advance, which shall not be more that 15 days nor less than 10 days before the date of such meeting. Following such receipt of a request and determination by the Secretary of the validity thereof, it shall be the duty of the Secretary to present the request to the Board of Directors, and upon Board action as provided in this Section 1.3, to cause notice to be given to the stockholders entitled to vote at such meeting, in the manner set forth in Section 1.4, hereof, that a meeting will be held at the place, if any, and time so determined, for the purposes set forth in the stockholder’s request, as well as any purpose or purposes determined by the Board of Directors in accordance with this Section 1.3.

 

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1.4          Notice of Meetings.

 

(a)          Written notice of each meeting of stockholders, whether annual or special, shall be given not less than 10 nor more than 60 days before the date on which the meeting is to be held, to each stockholder entitled to vote at such meeting, except as otherwise provided herein or as required by law (meaning here and hereafter, as required from time to time by the Delaware General Corporation Law or the Certificate of Incorporation). The notice of any meeting shall state the place, if any, date and hour of the meeting, and the means of remote communication, if any, by which stockholders and proxy holders may be deemed to be present in person and vote at such meeting. The notice of a special meeting shall state, in addition, the purpose or purposes for which the meeting is called. If mailed, notice is given when deposited in the United States mail, postage prepaid, directed to the stockholder at his address as it appears on the records of the corporation.

 

(b)          Notice to stockholders may be given by personal delivery, mail, or, with the consent of the stockholder entitled to receive notice, by facsimile or other means of electronic transmission. If mailed, such notice shall be delivered by postage prepaid envelope directed to each stockholder at such stockholder’s address as it appears in the records of the corporation and shall be deemed given when deposited in the United States mail. Notice given by electronic transmission pursuant to this subsection shall be deemed given: (1) if by facsimile telecommunication, when directed to a facsimile telecommunication number at which the stockholder has consented to receive notice; (2) if by electronic mail, when directed to an electronic mail address at which the stockholder has consented to receive notice; (3) if by posting on an electronic network together with separate notice to the stockholder of such specific posting, upon the later of (A) such posting and (B) the giving of such separate notice; and (4) if by any other form of electronic transmission, when directed to the stockholder. An affidavit of the secretary or an assistant secretary or of the transfer agent or other agent of the corporation that the notice has been given by personal delivery, by mail, or by a form of electronic transmission shall, in the absence of fraud, be prima facie evidence of the facts stated therein.

 

(c)          Notice of any meeting of stockholders need not be given to any stockholder if waived by such stockholder either in a writing signed by such stockholder or by electronic transmission, whether such waiver is given before or after such meeting is held. If such a waiver is given by electronic transmission, the electronic transmission must either set forth or be submitted with information from which it can be determined that the electronic transmission was authorized by the stockholder.

 

1.5          Voting List. The officer who has charge of the stock ledger of the corporation shall prepare, at least 10 days before each meeting of stockholders, a complete list of the stockholders entitled to vote at the meeting, arranged in alphabetical order for each class of stock and showing the address of each stockholder and the number of shares registered in the name of each stockholder. Such list shall be open to the examination of any such stockholder, for any purpose germane to the meeting, during ordinary business hours, for a period of at least 10 days prior to the meeting, in the manner provided by law. The list shall also be produced and kept at the time and place of the meeting during the whole time of the meeting, and may be inspected by any stockholder who is present. This list shall determine the identity of the stockholders entitled to vote at the meeting and the number of shares held by each of them.

 

1.6          Quorum. Except as otherwise provided by law or these Bylaws, the holders of a majority of the shares of the capital stock of the corporation entitled to vote at the meeting, present in person or represented by proxy, shall constitute a quorum for the transaction of business. Where a separate class vote by a class or classes or series is required, a majority of the shares of such class or classes or series present in person or represented by proxy shall constitute a quorum entitled to take action with respect to that vote on that matter.

 

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1.7          Adjournments. Any meeting of stockholders may be adjourned to any other time and to any other place at which a meeting of stockholders may be held under these Bylaws by the chairman of the meeting or, in the absence of such person, by any officer entitled to preside at or to act as secretary of such meeting, or by the holders of a majority of the shares of stock present or represented at the meeting and entitled to vote, although less than a quorum. When a meeting is adjourned to another place, date or time, written notice need not be given of the adjourned meeting if the date, time, and place, if any, thereof, and the means of remote communication, if any, by which stockholders and proxy holders may be deemed to be present in person and vote at such adjourned meeting, are announced at the meeting at which the adjournment is taken; provided, however, that if the date of any adjourned meeting is more than 30 days after the date for which the meeting was originally noticed, or if a new record date is fixed for the adjourned meeting, written notice of the place, if any, date, and time of the adjourned meeting and the means of remote communications, if any, by which stockholders and proxy holders may be deemed to be present in person and vote at such adjourned meeting, shall be given in conformity herewith. At the adjourned meeting, the corporation may transact any business which might have been transacted at the original meeting.

 

1.8          Voting and Proxies. Each stockholder shall have one vote for each share of stock entitled to vote held of record by such stockholder and a proportionate vote for each fractional share so held, unless otherwise provided by law or in the Certificate of Incorporation. Each stockholder of record entitled to vote at a meeting of stockholders may vote in person or may authorize any other person or persons to vote or act for him by written proxy executed by the stockholder or his authorized agent or by a transmission permitted by law and delivered to the Secretary of the corporation. Any copy, facsimile transmission or other reliable reproduction of the writing or transmission created pursuant to this Section may be substituted or used in lieu of the original writing or transmission for any and all purposes for which the original writing or transmission could be used, provided that such copy, facsimile transmission or other reproduction shall be a complete reproduction of the entire original writing or transmission.

 

1.9          Action at Meeting. When a quorum is present at any meeting, any election of directors shall be determined by a plurality of the votes cast by the stockholders entitled to vote at the election, and any other matter shall be determined by a majority in voting power of the shares entitled to vote on the matter (or if there are two or more classes of stock entitled to vote as separate classes, then in the case of each such class, a majority of the shares of each such class entitled to vote on the matter) shall decide such matter, except when a different vote is required by express provision of law, the Certificate of Incorporation or these Bylaws.

 

All voting, including on the election of directors, but excepting where otherwise required by law, may be by a voice vote; provided, however, that upon demand therefor by a stockholder entitled to vote or his or her proxy, a vote by ballot shall be taken. Each ballot shall state the name of the stockholder or proxy voting and such other information as may be required under the procedure established for the meeting. The corporation may, and to the extent required by law, shall, in advance of any meeting of stockholders, appoint one or more inspectors to act at the meeting and make a written report thereof. The corporation may designate one or more persons as an alternate inspector to replace any inspector who fails to act. If no inspector or alternate is able to act at a meeting of stockholders, the person presiding at the meeting may, and to the extent required by law, shall, appoint one or more inspectors to act at the meeting. Each inspector, before entering upon the discharge of his duties, shall take and sign an oath to faithfully execute the duties of inspector with strict impartiality and according to the best of his or her ability.

 

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1.10        Conduct of Business. At every meeting of the stockholders, the Chairman of the Board, or, in his or her absence, the President, or, in his or her absence, such other person as may be appointed by the Board of Directors, shall act as chairman. The Secretary of the corporation or a person designated by the chairman of the meeting shall act as secretary of the meeting. Unless otherwise approved by the chairman of the meeting, attendance at the stockholders’ meeting is restricted to stockholders of record, persons authorized in accordance with Section 1.8 of these Bylaws to act by proxy, and officers of the corporation.

 

The chairman of the meeting shall call the meeting to order, establish the agenda, and conduct the business of the meeting in accordance therewith or, at the chairman’s discretion, it may be conducted otherwise in accordance with the wishes of the stockholders in attendance. The date and time of the opening and closing of the polls for each matter upon which the stockholders will vote at the meeting shall be announced at the meeting.

 

The chairman shall also conduct the meeting in an orderly manner, rule on the precedence of, and procedure on, motions and other procedural matters, and exercise discretion with respect to such procedural matters with fairness and good faith toward all those entitled to take part. Without limiting the foregoing, the chairman may (a) restrict attendance at any time to bona fide stockholders of record and their proxies and other persons in attendance at the invitation of the presiding officer or Board of Directors, (b) restrict use of audio or video recording devices at the meeting, and (c) impose reasonable limits on the amount of time taken up at the meeting on discussion in general or on remarks by any one stockholder. Should any person in attendance become unruly or obstruct the meeting proceedings, the chairman shall have the power to have such person removed from the meeting. Notwithstanding anything in the Bylaws to the contrary, no business shall be conducted at a meeting except in accordance with the procedures set forth in this Section 1.10. The chairman of a meeting may determine and declare to the meeting that any proposed item of business was not brought before the meeting in accordance with the provisions of this Section 1.10 and Section 1.9, and if he should so determine, he shall so declare to the meeting and any such business not properly brought before the meeting shall not be transacted.

 

1.11        Stockholder Action Without Meeting. Any action which may be taken at any annual or special meeting of stockholders may be taken without a meeting and without prior notice, if a consent in writing, setting forth the actions so taken, is signed by the holders of outstanding shares having not less than the minimum number of votes which would be necessary to authorize or take such action at a meeting at which all shares entitled to vote thereon were present and voted. All such consents shall be filed with the Secretary of the corporation and shall be maintained in the corporate records. Prompt notice of the taking of a corporate action without a meeting by less than unanimous written consent shall be given to those stockholders who have not consented in writing.

 

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An electronic transmission consenting to an action to be taken and transmitted by a stockholder, or by a proxy holder or other person authorized to act for a stockholder, shall be deemed to be written, signed and dated for the purpose of this Section 1.11, provided that such electronic transmission sets forth or is delivered with information from which the corporation can determine (i) that the electronic transmission was transmitted by the stockholder or by a person authorized to act for the stockholder and (ii) the date on which such stockholder or authorized person transmitted such electronic transmission. The date on which such electronic transmission is transmitted shall be deemed to be the date on which such consent was signed. No consent given by electronic transmission shall be deemed to have been delivered until such consent is reproduced in paper form and until such paper form shall be delivered to the corporation by delivery to its registered office in the State of Delaware, its principal place of business or an officer or agent of the corporation having custody of the books in which proceedings of meetings of stockholders are recorded.

 

1.12        Meetings by Remote Communication. If authorized by the Board of Directors, and subject to such guidelines and procedures as the Board may adopt, stockholders and proxy holders not physically present at a meeting of stockholders may, by means of remote communication, participate in the meeting and be deemed present in person and vote at the meeting, whether such meeting is to be held at a designated place or solely by means of remote communication, provided that (i) the corporation shall implement reasonable measures to verify that each person deemed present and permitted to vote at the meeting by means of remote communication is a stockholder or proxy holder, (ii) the corporation shall implement reasonable measures to provide such stockholders and proxy holders a reasonable opportunity to participate in the meeting and to vote on matters submitted to the stockholders, including an opportunity to read or hear the proceedings of the meeting substantially concurrently with such proceedings, and (iii) if any stockholder or proxy holder votes or takes other action at the meeting by means of remote communication, a record of such vote or other action shall be maintained by the corporation.

 

ARTICLE II
BOARD OF DIRECTORS

 

2.1          General Powers. The business and affairs of the corporation shall be managed by or under the direction of a Board of Directors, who may exercise all of the powers of the corporation except as otherwise provided by law or the Certificate of Incorporation. In the event of a vacancy in the Board of Directors, the remaining directors, except as otherwise provided by law, may exercise the powers of the full Board until the vacancy is filled.

 

2.2          Number and Term of Office. Subject to the rights of the holders of any series of preferred stock to elect directors under specified circumstances, the number of directors shall initially be two (2) and, thereafter, shall be fixed from time to time exclusively by the Board of Directors pursuant to a resolution adopted by a majority of the total number of authorized directors (whether or not there exist any vacancies in previously authorized directorships at the time any such resolution is presented to the Board for adoption). All directors shall hold office until the expiration of the term for which elected and until their respective successors are elected, except in the case of the death, resignation or removal of any director.

 

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2.3          Vacancies and Newly Created Directorships. Subject to the rights of the holders of any series of Preferred Stock then outstanding, newly created directorships resulting from any increase in the authorized number of directors or any vacancies in the Board of Directors resulting from death, resignation, retirement, disqualification or other cause (including removal from office by a vote of the stockholders) may be filled only by a majority vote of the directors then in office, though less than a quorum (and not by stockholders), or by the sole remaining director, or, to the extent required by the Certificate of Incorporation, by the stockholders, and directors so chosen shall hold office for a term expiring at the next annual meeting of stockholders at which the term of office of the class to which they have been elected expires or until such director’s successor shall have been duly elected and qualified. No decrease in the number of authorized directors shall shorten the term of any incumbent director.

 

2.4          Resignation. Any director may resign by delivering notice in writing or by electronic transmission to the President, Chairman of the Board or Secretary. Such resignation shall be effective upon receipt unless it is specified to be effective at some other time or upon the happening of some other event.

 

2.5          Removal. Subject to the rights of the holders of any series of Preferred Stock then outstanding, any directors, or the entire Board of Directors, may be removed from office at any time, with or without cause, by the affirmative vote of the holders of a majority of the voting power of all of the outstanding shares of capital stock entitled to vote generally in the election of directors, voting together as a single class.

 

2.6          Regular Meetings. Regular meetings of the Board of Directors may be held without notice at such time and place, either within or without the State of Delaware, as shall be determined from time to time by the Board of Directors; provided that any director who is absent when such a determination is made shall be given notice of the determination. A regular meeting of the Board of Directors may be held without notice immediately after and at the same place as the annual meeting of stockholders.

 

2.7          Special Meetings. Special meetings of the Board of Directors may be called by the Chairman of the Board, the President or two or more directors and may be held at any time and place, within or without the State of Delaware.

 

2.8          Notice of Special Meetings. Notice of any special meeting of directors shall be given to each director by whom it is not waived by the Secretary or by the officer or one of the directors calling the meeting. Notice shall be duly given to each director by (i) giving notice to such director in person or by telephone, electronic transmission or voice message system at least 24 hours in advance of the meeting, (ii) sending a facsimile to his last known facsimile number, or delivering written notice by hand to his last known business or home address, at least 24 hours in advance of the meeting, or (iii) mailing written notice to his last known business or home address at least three days in advance of the meeting. A notice or waiver of notice of a meeting of the Board of Directors need not specify the purposes of the meeting. Unless otherwise indicated in the notice thereof, any and all business may be transacted at a special meeting.

 

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2.9          Participation in Meetings by Telephone Conference Calls or Other Methods of Communication. Directors or any members of any committee designated by the directors may participate in a meeting of the Board of Directors or such committee by means of conference telephone or other communications equipment by means of which all persons participating in the meeting can hear each other, and participation by such means shall constitute presence in person at such meeting.

 

2.10        Quorum. A majority of the total number of authorized directors shall constitute a quorum at any meeting of the Board of Directors. In the absence of a quorum at any such meeting, a majority of the directors present may adjourn the meeting from time to time without further notice other than announcement at the meeting, until a quorum shall be present. Interested directors may be counted in determining the presence of a quorum at a meeting of the Board of Directors or at a meeting of a committee which authorizes a particular contract or transaction.

 

2.11        Action at Meeting. At any meeting of the Board of Directors at which a quorum is present, the vote of a majority of those present shall be sufficient to take any action, unless a different vote is specified by law, the Certificate of Incorporation or these Bylaws.

 

2.12        Action by Written Consent. Any action required or permitted to be taken at any meeting of the Board of Directors or of any committee of the Board of Directors may be taken without a meeting if all members of the Board or committee, as the case may be, consent to the action in writing or by electronic transmission, and the writings or electronic transmissions are filed with the minutes of proceedings of the Board or committee. Such filing shall be in paper form if the minutes are maintained in paper form and shall be in electronic form if the minutes are maintained in electronic form.

 

2.13        Committees. The Board of Directors may designate one or more committees, each committee to consist of one or more of the directors of the corporation, with such lawfully delegated powers and duties as it therefor confers, to serve at the pleasure of the Board. The Board may designate one or more directors as alternate members of any committee, who may replace any absent or disqualified member at any meeting of the committee. In the absence or disqualification of a member of a committee, the member or members of the committee present at any meeting and not disqualified from voting, whether or not he or they constitute a quorum, may unanimously appoint another member of the Board of Directors to act at the meeting in the place of any such absent or disqualified member. Any such committee, to the extent provided in the resolution of the Board of Directors and subject to the provisions of the Delaware General Corporation Law, shall have and may exercise all the powers and authority of the Board of Directors in the management of the business and affairs of the corporation and may authorize the seal of the corporation to be affixed to all papers which may require it. Each such committee shall keep minutes and make such reports as the Board of Directors may from time to time request. Except as the Board of Directors may otherwise determine, any committee may make rules for the conduct of its business, but unless otherwise provided by such rules, its business shall be conducted as nearly as possible in the same manner as is provided in these Bylaws for the Board of Directors.

 

2.14        Compensation of Directors. Directors may be paid such compensation for their services and such reimbursement for expenses of attendance at meetings as the Board of Directors may from time to time determine. No such payment shall preclude any director from serving the corporation or any of its parent or subsidiary corporations in any other capacity and receiving compensation for such service.

 

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2.15        Nomination of Director Candidates. Subject to the rights of holders of any class or series of Preferred Stock then outstanding, nominations for the election of Directors may be made by (i) the Board of Directors or a duly authorized committee thereof or (ii) any stockholder entitled to vote in the election of Directors.

 

ARTICLE III
Officers

 

3.1          Enumeration. The officers of the corporation shall consist of a Chief Executive Officer, a President, a Secretary, a Treasurer, a Chief Financial Officer and such other officers with such other titles as the Board of Directors shall determine, including, at the discretion of the Board of Directors, a Chairman of the Board and one or more Vice Presidents and Assistant Secretaries. The Board of Directors may appoint such other officers as it may deem appropriate.

 

3.2          Election. Officers shall be elected annually by the Board of Directors at its first meeting following the annual meeting of stockholders. Officers may be appointed by the Board of Directors at any other meeting.

 

3.3          Qualification. No officer need be a stockholder. Any two or more offices may be held by the same person.

 

3.4          Tenure. Except as otherwise provided by law, by the Certificate of Incorporation or by these Bylaws, each officer shall hold office until his successor is elected and qualified, unless a different term is specified in the vote appointing him, or until his earlier death, resignation or removal.

 

3.5          Resignation and Removal. Any officer may resign by delivering his written resignation to the corporation at its principal office or to the President or Secretary. Such resignation shall be effective upon receipt unless it is specified to be effective at some other time or upon the happening of some other event. Any officer elected by the Board of Directors may be removed at any time, with or without cause, by the Board of Directors.

 

3.6          Chairman of the Board. The Board of Directors may appoint a Chairman of the Board. If the Board of Directors appoints a Chairman of the Board, he shall perform such duties and possess such powers as are assigned to him by the Board of Directors. Unless otherwise provided by the Board of Directors, he shall preside at all meetings of the Board of Directors.

 

3.7          Chief Executive Officer. The Chief Executive Officer of the corporation shall, subject to the direction of the Board of Directors, have general supervision, direction and control of the business and the officers of the corporation. He shall preside at all meetings of the stockholders and, in the absence or nonexistence of a Chairman of the Board, at all meetings of the Board of Directors. He shall have the general powers and duties of management usually vested in the chief executive officer of a corporation, including general supervision, direction and control of the business and supervision of other officers of the corporation, and shall have such other powers and duties as may be prescribed by the Board of Directors or these Bylaws.

 

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3.8          President. Subject to the direction of the Board of Directors and such supervisory powers as may be given by these Bylaws or the Board of Directors to the Chairman of the Board or the Chief Executive Officer, if such titles be held by other officers, the President shall have general supervision, direction and control of the business and supervision of other officers of the corporation. Unless otherwise designated by the Board of Directors, the President shall be the Chief Executive Officer of the corporation. The President shall have such other powers and duties as may be prescribed by the Board of Directors or these Bylaws. He or she shall have power to sign stock certificates, contracts and other instruments of the corporation which are authorized and shall have general supervision and direction of all of the other officers, employees and agents of the corporation, other than the Chairman of the Board and the Chief Executive Officer.

 

3.9          Vice Presidents. Any Vice President shall perform such duties and possess such powers as the Board of Directors or the President may from time to time prescribe. In the event of the absence, inability or refusal to act of the President, the Vice President (or if there shall be more than one, the Vice Presidents in the order determined by the Board of Directors) shall perform the duties of the President and when so performing shall have at the powers of and be subject to all the restrictions upon the President. The Board of Directors may assign to any Vice President the title of Executive Vice President, Senior Vice President or any other title selected by the Board of Directors.

 

3.10        Secretary and Assistant Secretaries. The Secretary shall perform such duties and shall have such powers as the Board of Directors or the President may from time to time prescribe. In addition, the Secretary shall perform such duties and have such powers as are incident to the office of the Secretary, including, without limitation, the duty and power to give notices of all meetings of stockholders and special meetings of the Board of Directors, to keep a record of the proceedings of all meetings of stockholders and the Board of Directors, to maintain a stock ledger and prepare lists of stockholders and their addresses as required, to be custodian of corporate records and the corporate seal and to affix and attest to the same on documents.

 

Any Assistant Secretary shall perform such duties and possess such powers as the Board of Directors, the Chief Executive Officer, the President or the Secretary may from time to time prescribe. In the event of the absence, inability or refusal to act of the Secretary, the Assistant Secretary (or if there shall be more than one, the Assistant Secretaries in the order determined by the Board of Directors) shall perform the duties and exercise the powers of the Secretary.

 

In the absence of the Secretary or any Assistant Secretary at any meeting of stockholders or directors, the person presiding at the meeting shall designate a temporary secretary to keep a record of the meeting.

 

3.11        Treasurer. The Treasurer shall perform such duties and have such powers as are incident to the office of treasurer, including without limitation, the duty and power to keep and be responsible for all funds and securities of the corporation, to maintain the financial records of the corporation, to deposit funds of the corporation in depositories as authorized, to disburse such funds as authorized, to make proper accounts of such funds, and to render as required by the Board of Directors accounts of all such transactions and of the financial condition of the corporation.

 

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3.12        Chief Financial Officer. The Chief Financial Officer shall perform such duties and shall have such powers as may from time to time be assigned to him by the Board of Directors, the Chief Executive Officer or the President. Unless otherwise designated by the Board of Directors, the Chief Financial Officer shall be the Treasurer of the corporation.

 

3.13        Salaries. Officers of the corporation shall be entitled to such salaries, compensation or reimbursement as shall be fixed or allowed from time to time by the Board of Directors.

 

3.14        Delegation of Authority. The Board of Directors may from time to time delegate the powers or duties of any officer to any other officers or agents, notwithstanding any provision hereof.

 

ARTICLE IV
Capital Stock

 

4.1          Issuance of Stock. Subject to the provisions of the Certificate of Incorporation, the whole or any part of any unissued balance of the authorized capital stock of the corporation or the whole or any part of any unissued balance of the authorized capital stock of the corporation held in its treasury may be issued, sold, transferred or otherwise disposed of by vote of the Board of Directors in such manner, for such consideration and on such terms as the Board of Directors may determine.

 

4.2          Certificates of Stock. The shares of the corporation shall be represented by certificates, provided that the Board of Directors may provide by resolution or resolutions that some or all of any class or series of its stock shall be uncertificated shares; provided, however, that no such resolution shall apply to shares represented by a certificate until such certificate is surrendered to the corporation. Every holder of stock of the corporation represented by certificates shall be entitled to have a certificate, in such form as may be prescribed by law and by the Board of Directors, certifying the number and class of shares owned by him in the corporation. Each such certificate shall be signed by, or in the name of the corporation by, the Chairman or Vice Chairman, if any, of the Board of Directors, or the President or a Vice President, and the Treasurer or an Assistant Treasurer, or the Secretary or an Assistant Secretary of the corporation. Any or all of the signatures on the certificate may be a facsimile.

 

Each certificate for shares of stock which are subject to any restriction on transfer pursuant to the Certificate of Incorporation, the Bylaws, applicable securities laws or any agreement among any number of shareholders or among such holders and the corporation shall have conspicuously noted on the face or back of the certificate either the full text of the restriction or a statement of the existence of such restriction.

 

4.3          Transfers. Except as otherwise established by rules and regulations adopted by the Board of Directors, and subject to applicable law, shares of stock may be transferred on the books of the corporation: (i) in the case of shares represented by a certificate, by the surrender to the corporation or its transfer agent of the certificate representing such shares properly endorsed or accompanied by a written assignment or power of attorney properly executed, and with such proof of authority or authenticity of signature as the corporation or its transfer agent may reasonably require; and (ii) in the case of uncertificated shares, upon the receipt of proper transfer instructions from the registered owner thereof. Except as may be otherwise required by law, the Certificate of Incorporation or the Bylaws, the corporation shall be entitled to treat the record holder of stock as shown on its books as the owner of such stock for all purposes, including the payment of dividends and the right to vote with respect to such stock, regardless of any transfer, pledge or other disposition of such stock until the shares have been transferred on the books of the corporation in accordance with the requirements of these Bylaws.

 

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4.4          Lost, Stolen or Destroyed Certificates. The corporation may issue a new certificate of stock in place of any previously issued certificate alleged to have been lost, stolen, or destroyed, or it may issue uncertificated shares if the shares represented by such certificate have been designated as uncertificated shares in accordance with Section 4.2, upon such terms and conditions as the Board of Directors may prescribe, including the presentation of reasonable evidence of such loss, theft or destruction and the giving of such indemnity as the Board of Directors may require for the protection of the corporation or any transfer agent or registrar.

 

4.5          Record Date. The Board of Directors may fix in advance a record date for the determination of the stockholders entitled to notice of or to vote at any meeting of stockholders or to express consent to corporate action in writing without a meeting, or entitled to receive payment of any dividend or other distribution or allotment of any rights in respect of any change, concession or exchange of stock, or for the purpose of any other lawful action. Such record date shall not precede the date on which the resolution fixing the record date is adopted and shall not be more than 60 nor less than 10 days before the date of such meeting, nor more than 60 days prior to any other action to which such record date relates.

 

If no record date is fixed by the Board of Directors, the record date for determining stockholders entitled to notice of or to vote at a meeting of stockholders shall be at the close of business on the day before the day on which notice is given, or, if notice is waived, at the close of business on the day before the day on which the meeting is held. If no record date is fixed by the Board of Directors, the record date for determining stockholders entitled to express consent to corporate action in writing without a meeting when no prior action by the Board of Directors is necessary shall be the day on which the first written consent is expressed. The record date for determining stockholders for any other purpose shall be at the close of business on the day on which the Board of Directors adopts the resolution relating to such purpose.

 

A determination of stockholders of record entitled to notice of or to vote at a meeting of stockholders shall apply to any adjournment of the meeting; provided, however, that the Board of Directors may fix a new record date for the adjourned meeting.

 

ARTICLE V
General Provisions

 

5.1          Fiscal Year. The fiscal year of the corporation shall be as fixed by the Board of Directors.

 

5.2          Corporate Seal. The corporate seal shall be in such form as shall be approved by the Board of Directors.

 

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5.3          Waiver of Notice. Whenever any notice whatsoever is required to be given by law, by the Certificate of Incorporation or by these Bylaws, a waiver of such notice either in writing signed by the person entitled to such notice or such person’s duly authorized attorney, or by electronic transmission or any other method permitted under the Delaware General Corporation Law, whether before, at or after the time stated in such waiver, or the appearance of such person or persons at such meeting in person or by proxy, shall be deemed equivalent to such notice. Neither the business nor the purpose of any meeting need be specified in such a waiver. Attendance at any meeting shall constitute waiver of notice except attendance for the sole purpose of objecting to the timeliness of notice.

 

5.4          Actions with Respect to Securities of Other Corporations. Except as the Board of Directors may otherwise designate, the Chief Executive Officer or President or any officer of the corporation authorized by the Chief Executive Officer or President shall have the power to vote and otherwise act on behalf of the corporation, in person or proxy, and may waive notice of, and act as, or appoint any person or persons to act as, proxy or attorney-in-fact to this corporation (with or without power of substitution) at any meeting of stockholders or shareholders (or with respect to any action of stockholders) of any other corporation or organization, the securities of which may be held by this corporation and otherwise to exercise any and all rights and powers which this corporation may possess by reason of this corporation’s ownership of securities in such other corporation or other organization.

 

5.5          Evidence of Authority. A certificate by the Secretary, or an Assistant Secretary, or a temporary Secretary, as to any action taken by the stockholders, directors, a committee or any officer or representative of the corporation shall as to all persons who rely on the certificate in good faith be conclusive evidence of such action.

 

5.6          Certificate of Incorporation. All references in these Bylaws to the Certificate of Incorporation shall be deemed to refer to the Certificate of Incorporation of the corporation, as amended and in effect from time to time.

 

5.7          Severability. Any determination that any provision of these Bylaws is for any reason inapplicable, illegal or ineffective shall not affect or invalidate any other provision of these Bylaws.

 

5.8          Pronouns. All pronouns used in these Bylaws shall be deemed to refer to the masculine, feminine or neuter, singular or plural, as the identity of the person or persons may require.

 

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5.9          Notices. Except as otherwise specifically provided herein or required by law, all notices required to be given to any stockholder, director, officer, employee or agent shall be in writing and may in every instance be effectively given by hand delivery to the recipient thereof, by depositing such notice in the mails, postage paid, or by sending such notice by commercial courier service, or by facsimile or other electronic transmission, provided that notice to stockholders by electronic transmission shall be given in the manner provided in Section 232 of the Delaware General Corporation Law. Any such notice shall be addressed to such stockholder, director, officer, employee or agent at his or her last known address as the same appears on the books of the corporation. The time when such notice shall be deemed to be given shall be the time such notice is received by such stockholder, director, officer, employee or agent, or by any person accepting such notice on behalf of such person, if delivered by hand, facsimile, other electronic transmission or commercial courier service, or the time such notice is dispatched, if delivered through the mails. Without limiting the manner by which notice otherwise may be given effectively, notice to any stockholder shall be deemed given: (1) if by facsimile, when directed to a number at which the stockholder has consented to receive notice; (2) if by electronic mail, when directed to an electronic mail address at which the stockholder has consented to receive notice; (2) if by a posting on an electronic network together with separate notice to the stockholder of such specific posting, upon the later of (A) such posting and (B) the giving of such separate notice; (4) if by any other form of electronic transmission, when directed to the stockholder; and (5) if by mail, when deposited in the mail, postage prepaid, directed to the stockholder at such stockholder’s address as it appears on the records of the corporation.

 

5.10        Reliance Upon Books, Reports and Records. Each director, each member of any committee designated by the Board of Directors, and each officer of the corporation shall, in the performance of his duties, be fully protected in relying in good faith upon the books of account or other records of the corporation as provided by law, including reports made to the corporation by any of its officers, by an independent certified public accountant, or by an appraiser selected with reasonable care.

 

5.11        Time Periods. In applying any provision of these Bylaws which require that an act be done or not done a specified number of days prior to an event or that an act be done during a period of a specified number of days prior to an event, calendar days shall be used, the day of the doing of the act shall be excluded, and the day of the event shall be included.

 

5.12        Facsimile Signatures. In addition to the provisions for use of facsimile signatures elsewhere specifically authorized in these Bylaws, facsimile signatures of any officer or officers of the corporation may be used whenever and as authorized by the Board of Directors or a committee thereof.

 

5.13        Annual Report. For so long as the corporation has fewer than 100 holders of record of its shares, the mandatory requirement of an annual report under Section 1501 of the California Corporations Code, to the extent that it might otherwise apply, is hereby expressly waived.

 

ARTICLE VI
Amendments

 

6.1          By the Board of Directors. Except as otherwise set forth in these Bylaws, and subject to the rights of the holders of any series of Preferred Stock then outstanding, these Bylaws may be altered, amended or repealed or new Bylaws may be adopted by the affirmative vote of a majority of the directors present at any regular or special meeting of the Board of Directors at which a quorum is present.

 

13 

 

 

6.2          By the Stockholders. Except as otherwise set forth in these Bylaws, and subject to the rights of the holders of any series of Preferred Stock then outstanding, these Bylaws may be altered, amended or repealed or new Bylaws may be adopted by the affirmative vote of the holders of at least a majority of the voting power of all of the shares of capital stock of the corporation issued and outstanding and entitled to vote generally in any election of directors, voting together as a single class. Such vote may be held at any annual meeting of stockholders, or at any special meeting of stockholders provided that notice of such alteration, amendment, repeal or adoption of new Bylaws shall have been stated in the notice of such special meeting.

 

ARTICLE VII
Indemnification of Directors and Officers

 

7.1          Right to Indemnification. Each person who was or is made a party or is threatened to be made a party to or is involved in any action, suit or proceeding, whether civil, criminal, administrative or investigative (“proceeding”), by reason of the fact that he or she or a person of whom he or she is the legal representative, is or was a director or officer of the corporation or is or was serving at the request of the corporation as a director or officer of another corporation, or as a controlling person of a partnership, joint venture, trust or other enterprise, including service with respect to employee benefit plans, whether the basis of such proceeding is alleged action in an official capacity as a director or officer, or in any other capacity while serving as a director or officer, shall be indemnified and held harmless by the corporation to the fullest extent authorized by the Delaware General Corporation Law, as the same exists or may hereafter be amended (but, in the case of any such amendment, only to the extent that such amendment permits the corporation to provide broader indemnification rights than said Law permitted the corporation to provide prior to such amendment) against all expenses, liability and loss reasonably incurred or suffered by such person in connection therewith and such indemnification shall continue as to a person who has ceased to be a director or officer and shall inure to the benefit of his or her heirs, executors and administrators; provided, however, that except as provided in Section 7.2 of this Article VII, the corporation shall indemnify any such person seeking indemnity in connection with a proceeding (or part thereof) initiated by such person only if (a) such indemnification is expressly required to be made by law, (b) the proceeding (or part thereof) was authorized by the Board of Directors of the corporation, (c) such indemnification is provided by the corporation, in its sole discretion, pursuant to the powers vested in the corporation under the Delaware General Corporation Law, or (d) the proceeding (or part thereof) is brought to establish or enforce a right to indemnification or advancement under an indemnity agreement or any other statute or law or otherwise as required under Section 145 of the Delaware General Corporation Law. The rights hereunder shall be contract rights and shall include the right to be paid expenses incurred in defending any such proceeding in advance of its final disposition; provided, however, that the payment of such expenses incurred by a director or officer of the corporation in his or her capacity as a director or officer (and not in any other capacity in which service was or is tendered by such person while a director or officer, including, without limitation, service to an employee benefit plan) in advance of the final disposition of such proceeding, shall be made only upon delivery to the corporation of an undertaking, by or on behalf of such director or officer, to repay all amounts so advanced if it should be determined ultimately by final judicial decision from which there is no further right to appeal that such director or officer is not entitled to be indemnified under this Section or otherwise.

 

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7.2          Right of Claimant to Bring Suit. If a claim under Section 7.1 is not paid in full by the corporation within 60 days after a written claim has been received by the corporation, or 20 days in the case of a claim for advancement of expenses, the claimant may at any time thereafter bring suit against the corporation to recover the unpaid amount of the claim and, if such suit is not frivolous or brought in bad faith, the claimant shall be entitled to be paid also the expense of prosecuting such claim. It shall be a defense to any such action (other than an action brought to enforce a claim for expenses incurred in defending any proceeding in advance of its final disposition where the required undertaking, if any, has been tendered to this corporation) that the claimant has not met the standards of conduct which make it permissible under the Delaware General Corporation Law for the corporation to indemnify the claimant for the amount claimed. Neither the failure of the corporation (including its Board of Directors, independent legal counsel, or its stockholders) to have made a determination prior to the commencement of such action that indemnification of the claimant is proper in the circumstances because he or she has met the applicable standard of conduct set forth in the Delaware General Corporation Law, nor an actual determination by the corporation (including its Board of Directors, independent legal counsel or its stockholders) that the claimant has not met such applicable standard of conduct, shall be a defense to the action or create a presumption that claimant has not met the applicable standard of conduct. In any suit brought by the corporation to recover an advancement of expenses pursuant to the terms of an undertaking, the corporation shall be entitled to recover such expenses upon a final judicial decision from which there is no further right to appeal that the indemnitee has not met any applicable standard for indemnification set forth in the Delaware General Corporation Law. In any suit brought by the indemnitee to enforce a right to indemnification or to an advancement of expenses hereunder, or brought by the corporation to recover an advancement of expenses pursuant to the terms of an undertaking, the burden of proving that the indemnitee is not entitled to be indemnified, or to such advancement of expenses, shall be on the corporation.

 

7.3          Indemnification of Employees and Agents. The corporation may, to the extent authorized from time to time by the Board of Directors, grant rights to indemnification, and to the advancement of related expenses, to any employee or agent of the corporation to the fullest extent of the provisions of this Article with respect to the indemnification of and advancement of expenses to directors and officers of the corporation.

 

7.4          Non-Exclusivity of Rights. The rights conferred on any person in this Article VII shall not be exclusive of any other right which such persons may have or hereafter acquire under any statute, provision of the Certificate of Incorporation, bylaw, agreement, vote of stockholders or disinterested directors or otherwise.

 

7.5          Indemnification Contracts. The Board of Directors is authorized to enter into a contract with any director, officer, employee or agent of the corporation, or any person serving at the request of the corporation as a director, officer, employee or agent of another corporation, partnership, joint venture, trust or other enterprise, including employee benefit plans, providing for indemnification rights equivalent to or, if the Board of Directors so determines, greater than, those provided for in this Article VII.

 

7.6          Insurance. The corporation may maintain insurance to the extent reasonably available, at its expense, to protect itself and any such director, officer, employee or agent of the corporation or another corporation, partnership, joint venture, trust or other enterprise against any such expense, liability or loss, whether or not the corporation would have the power to indemnify such person against such expense, liability or loss under the Delaware General Corporation Law.

 

7.7          Effect of Amendment. Any amendment, repeal or modification of any provision of this Article VII shall not adversely affect any right or protection of an indemnitee or his successor existing at the time of such amendment, repeal or modification.

 

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CERTIFICATE OF SECRETARY

 

OF

 

DENIM.LA, INC.

 

(a Delaware corporation)

 

I, Corey Epstein, the Secretary of Denim.LA, Inc., a Delaware corporation (the “Corporation”), hereby certify that the Bylaws to which this Certificate is attached are the Bylaws of the Corporation.

 

Executed effective on this [___]th day of January, 2013.

 

   
  Corey Epstein, Secretary

 

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Exhibit 6.1

 

 

 

1660 Wynkoop St. Suite 1100, Denver CO 80202 • (303)623-3290 • FAX (303)623-3299

 

 

04/07/2014

 

Merchant ID # 518089840030134

 

DSTLD

8899 BEVERLY BLVD

WEST HOLLYWOOD, CA 90048

 

Dear COREY EPSTEIN,

 

Welcome to Banctek Solutions! As our newest merchant, we would like to thank you for choosing us as your partner. We are pleased that you have joined the thousands of Banctek Solutions merchants nationwide who recognize the importance of offering reliable payment alternatives to their customers. We are confident that you will be impressed with our prompt service and dedication, as we strive to provide you with white glove service and the tools to aid in the success of your business.

 

In your welcome package you will find information on how to read your statement, processing rules and regulations, and a variety of additional services we offer. If you ever have questions regarding your processing statement, additional services, pricing, or need assistance operating your equipment, please don’t hesitate to give us a call. Our receptionist will gladly direct your questions or comments to the appropriate person.

 

1-800-610-6664

M-F 8:30am to 5pm (MST)

 

Customer service is of paramount importance to Banctek Solutions, as it is the cornerstone from which our organization was built. At Banctek Solutions you are our number one priority!

 

Once again, we thank you for your business and welcome you to the last processor you will ever need!

 

Sincerely,

 

Banctek Solutions

 

www.banctek.com

 

 

     

 

  

 

 

RE: PCI Compliance

 

Dear Valued Merchant:

 

Thank you for choosing Banctek Solutions for your payment processing needs. We value your business and want to continue helping you realize the benefits of our relationship. Part of our commitment is to inform you of changes that may affect your merchant account, including updates to your fees and the requirement of all merchants to maintain Payment Card Industry (PCI) Data Security Standard (DSS) compliance. Please take a moment to read this entire letter to learn more about our PCI Compliance Assistance Service Program, new applicable fees and how you can minimize your costs and risks by becoming PCI DSS compliant.

 

PCI DSS Compliance Requirement

The payment brands (American Express, Discover Financial Services, JCB International, MasterCard Worldwide and Visa Inc.) have mandated that all merchants who store, transmit or process cardholder information must maintain compliance with the PCI DSS. We, as your service provider, take the protection of customer and payment account data very seriously. We understand the risks and financial costs that a compromise can pose to your business. In support of this important mandate, we require all of our merchants to validate their PCI DSS compliance status with us and want to make the process as convenient as possible for you.

 

Our Compliance Assistance Service Program

Banctek Solutions has arranged PCI compliance services through the First Data PCI Rapid Comply solution, an easy-to-use online SAQ and integrated scanning tool that offers:

 

Step-by-step guidance to complete the annual self-assessment questionnaire (SAQ): The step-by-step application will direct you to the PCI SAQ that is appropriate for your business (A, B, C, C-vt or D). You can complete the SAQ with guided support, ensuring each question is answered accurately.
Fewer questions to answer - in some cases, 85% fewer questions: With “pre-SAQ” questions, the application can help pre-populate the appropriate SAQ answers -which are often the most difficult - minimizing the number of questions you have to deal with and speeding up the SAQ completion process.
Comprehensive support that ensures your questions get answered: Have a question? With our built-in help, guides and security expertise, we can answer any PCI questions you may have - online and via chat, email and phone.

 

The solution will guide you through the completion of your PCI DSS Self-Assessment Questionnaire (SAQ) and includes (if applicable) the required quarterly scans of your processing systems. To learn more about PCI Rapid Comply and to get started with your mandatory PCI compliance, please visit www.pcirapidcomply.com. Instructions on the website will help you get started immediately.

 

Should you have any questions regarding PCI Compliance or the validation process necessary to become PCI compliant please feel free to e-mail the PCI Rapid Comply department at PCI.1@firsdata.com or contact them directly at (855) 532-4891. Once you have achieved PCI compliance, PCI Rapid Comply will notify us of your compliance.

 

www.banctek.com

 

     

 

  

 

 

Applicable Fees:

 

A $6.50 Compliance Service Fee will be added to your Banctek Solutions merchant account. This fee will be charged monthly. As part of this fee, the PCI compliance services provided by the PCI Rapid Comply solution described above will be provided to you at no additional charge. Please note that the payment of this fee does not affect your PCI-DSS compliance responsibilities associated with your account.

 

A $19.99 monthly Non-Receipt of PCI Validation Fee that may be billed in any given month your account is deemed non-compliant with the PCI DSS. To allow you time to complete the PCI DSS certification process, this fee will not be added to your account after 90 days of receipt of this letter. If we do not receive validation of your compliance within 90 days, your account will be billed $19.99 on your month-end statement and in each month thereafter until we receive the required validation. Please note that you must maintain PCI compliance at all times and recertify your compliance annually (or quarterly, if applicable) in order to avoid this fee in the future. In addition, we reserve all of our rights under the merchant agreement including, but not limited to, terminating your services for non-compliance with association rules and regulations.

 

While participation in the PCI Compliance Service Assistance Program helps to mitigate the risk of a security breach or data compromise, participation does not guarantee or prevent a security breach or compromise.

 

If you still have questions, we encourage you to contact our Customer Service Department at the phone number printed on your merchant statement for additional information. We appreciate your business.

 

Sincerely,

 

Banctek Solutions

1215 Delaware Street

Denver, Colorado 80204

Telephone (800) 610-6664

Fax (303) 623-3299

 

www.banctek.com

 

     

 

 

 

 

Thank you for choosing Banctek Solutions for all of your payment processing needs. We are committed to providing you with everything you need to safely process credit/debit card payments. As a part of this commitment, we have selected a program to help you meet mandatory data security and compliance requirements In a quick and easy way.

 

The Payment Card Industry Data Security Standard (PCI DSS) is a set of guidelines put in place to ensure that merchants are following best practices in order to reduce credit card fraud and security breaches. The PCI DSS was formed by the five major card brands (Visa, MasterCard, American Express, Discover and Japan Card) in 2004 and compliance with this standard Is required of all merchants. For businesses accepting credit cards, PCI compliance is no different than having a business license or tax ID, they are all required.

 

The good news is that we have selected a company that makes achieving compliance as easy as possible. Our PCI compliance program is being managed by ControlScan, an Approved Scanning Vendor (ASV) by the Payment Card Industry and a leading provider of PCI security solutions. ControlScan will better assist you in understanding the requirements needed to validate and maintain PCI compliance. Please refer to your merchant agreement for applicable fees; certification must be completed within 60 days from the date of this letter to avoid a non compliance fee of $19.99

 

PCI Compliance is achieved via the following 1-2-3 process:

 

1. PCI Self-Assessment Questionnaire (SAQ)

All merchants are required to complete the SAQ annually. There are four variations of the SAQ, versions A-D, designed to reflect how merchants process credit cards, store sensitive data and create and manage written security policies. Through ControlScan’s PCI 1-2-3 SAQ, you will be directed to the correct version of the SAQ that is relevant for your business, and you have access to full assistance in completing the SAQ, step by step. You will also have access to ControlScan’s 1-2-3 Policy Builder which automatically generates a security policy for you upon completion of the SAQ. Note: If you do not have access to a computer, please call ControlScan at 800-370-9180 and you will be provided with a paper version of the appropriate SAQ.

 

2. Thorough Scanning of Merchants’ Networks (as applicable)

Not all merchants require scanning. Scanning is generally required for any merchant who processes credit cards through a public facing IP address (many brick and mortar stores whose POS system has an Internet connection or e-commerce merchants using a shopping cart). ControlScan’s PCI 1-2-3 SAQ will help you determine if scanning is required for your business. Once determined, ControlScan’s PCI 1-2-3 Scanning technology evaluates an IP address from a hacker’s point of view to detect any vulnerability that could lead to a data breach. Scans are performed on a regular basis or on-demand. Quarterly scan validation reports are created and submitted to Banctek Solutions on your behalf.

 

3. Reporting and Attestation

Merchants must attest that they are compliant annually, and certify their attestation to compliance by giving ControlScan their digital signature. This report is available within ControlScan’s merchant portal and can be printed and stored along with your security policy. This report is submitted to Banctek Solutions automatically.

 

We chose ControlScan because they provide easy-to-use tools and a detailed, personal level of support, which make achieving compliance less complicated. If you need any help getting started or throughout the compliance process, please call ControlScan support at 800-370-9180 or visit www.controlscan.com/banctek.

 

Again, thank you for choosing Banctek Solutions for your payment processing.

 

 

 

     

 

 

 

Basics of Payment Card Industry (PCI) Compliance

 

What is the Payment Card Industry Data Security Standard (PCI DSS)?

 

The PCI DSS is a set of comprehensive requirements to help ensure the safe handling of cardholder data throughout the payments chain. It was developed by PCI Security Standards Council (PCI SSC), which is a consortium comprised of the five major payment brands including American Express, Discover Financial Services, JCB International, MasterCard Worldwide and Visa Inc. International.

 

Who needs to comply with the PCI DSS?

 

ALL organizations, regardless of size or number of transactions, that process, store or transmit cardholder data must comply with the PCI DSS. Essentially, all merchants with a Merchant Identification number (MID) and all service providers that touch cardholder data are required to comply with the PCI DSS.

 

How do merchants satisfy the PCI requirements?

 

To satisfy the requirements of PCI, a merchant must complete the following steps:

Identify your Validation Type as defined by PCI DSS. This is used to determine which Self Assessment Questionnaire (SAQ) is appropriate for your business.
Complete the applicable SAQ.
Complete and obtain evidence of a passing vulnerability scan with a PCI SSC Approved Scanning Vendor (ASV) on a quarterly basis. Note: scanning only applies to merchants with Internet-facing IP addresses.
Complete the Attestation of Compliance.
Submit the SAQ/Attestation of Compliance and evidence of a passing scan (if applicable) to your acquirer.

 

When do I need to be PCI compliant?

 

While the card brands require all merchants that store, process or transmit cardholder data be compliant today, deadlines for Level 4 merchants to validate PCI compliance are set by the acquiring banks.

 

Why do I need to be PCI compliant?

 

Merchants who do not achieve compliance may be subject to non-compliance penalties and large fines in the event of an actual data breach. Merchants may be held responsible for the cost of an audit and additional fines and fees from the card brands. These fees can reach up to $100,000 and easily put a merchant out of business. Becoming PCI compliant helps reduce the risk of a data breach and is a best practice for anyone processing payment card transactions.

 

Where can I access the tools I need to become PCI compliant?

 

It is important that you work to achieve PCI compliance through a reputable PCI compliance solution provider that is also an Approved Scanning Vendor (ASV) by the PCI Council. PCI compliance solution providers, like ControlScan, provide a detailed, personal level of support to merchants who need assistance in working through the SAQ, launching and remediating vulnerability scans and submitting Attestation of Compliance to their acquirers. PCI experts, like ControlScan, take the guess work out of achieving compliance by answering questions that arise as merchants work toward achieving compliance and creating a higher overall security posture for their companies. Additionally, most merchants will need to implement certain requirements such as security awareness training for their employees and security policies for their businesses in order to become compliant. The PCI compliance program your acquirer has developed with ControlScan provides you with the tools and expertise to become PCI compliant in a quick and easy way.

 

 

 

     

 

 

 

 

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Key Terms

 

Address Verification Service (AVS):

 

A service that verifies the cardholder’s address, used primarily by mail/phone order merchants. AVS does not guarantee that a transaction is valid.

 

Acquirer:

 

The financial institution that establishes and maintains the merchant account, received transactions from the merchant, and initiates the interchange via VISA/MasterCard/Discover. The acquirer must be a licensed member of MasterCard, Visa, or Discover. Also called the acquiring bank.

 

Basis Points:

 

1/00th of a percentage point is a basis point. In merchant processing terms there are three distinct categories: Qualified, Mid-Qualified, and Non-Qualified. Concerning the discount rate, there is an increase of basis points from Qualified to Mid-Qualified and an increase from Mid-Qualified to Non Qualified.

 

A group of accumulated transactions that have been captured, but not yet settled. Most merchants settle their batches at the end of the day.

 

Chargeback:

 

A chargeback is the result of an action taken by a cardholder who disputes a credit card transaction through their credit card issuer. The card issuer initiates a chargeback against the merchant’s account. The sale amount of the disputed transaction is immediately debited from the merchant’s bank account. Merchants have 10 days in which to dispute the chargeback. This may be accomplished by providing the card issuing bank with a proof of purchase by the cardholder. This could be a signature or proof of delivery. A chargeback fee is generally assessed to the merchant account by the merchant bank for the handling of this process.

 

Credit Card Processors:

 

Merchant services providers that handle the details of processing credit card transactions between merchants, issuing banks, and merchant account providers.

 

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Credit Card Terminal:

 

A credit card terminal is a stand-alone piece of electronic equipment that allows a merchant to swipe or key-enter information as well as additional information required to process a credit card transaction. A credit card terminal is a dedicated piece of equipment that only processes credit cards although it is common for related transactions including gift cards and check verification to also be performed. A credit card terminal typically must be plugged in to a power supply and connected to a telephone line.

 

Debit Networks:

 

A multitude of companies that honor card transactions by debiting the cardholder’s checking account for the purchase amount. Debit Networks are smaller than their credit based counterparts and are more numerous.

 

Discount Rate:

 

A percentage of each transaction that the merchant is charged by the Merchant Service Provider for facilitating a credit card transaction. Often referred to in terms of basis points.

 

Downgrades:

 

A downgrade occurs when the merchant does not meet the Visa/MasterCard/Discover requirements for a transaction and as a result the transaction is moved to a lower level of interchange. The merchant pays a higher rate for downgrades.

 

Interchange:

 

The exchange of transactions between clearing members for Visa, MasterCard and Discover transactions, according to the associations operating rules and regulations. During this process transactions are routed to the appropriate card issuing bank.

 

Keyed:

 

A transaction is “keyed” when the information from a credit card is manually typed into a terminal or computer. A transaction is keyed because either the card is not present at the time the transaction is entered or the equipment being used to process the transaction can’t read the card.

 

Merchant Identification Numbers (MID):

 

This is the number that the acquirer assigns to a merchant to identify them along with the credit card processors that they use. It is not to be confused with a merchant processing account number of Terminal Identification Numbers (TIDs).

 

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Qualified Discount Rate:

 

When conditions are optimum a Qualified Discount Rate is given to the merchant. This means that retail transactions are cards wiped and the merchant does an electronic batch settlement (batches-out) at the end of everyday. For Keyed or Internet merchants to receive a Qualified Discount Rate they can obtain an AVS response and an order number. They also need to batch-out.

 

Retrieval Request:

 

A request by the issuer to the acquirer for a copy of the actual ticket of a transaction. The initial step that the issuer takes in the event hat either the issuer or the cardholder disputes a transaction.

 

Statement Fee:

 

The statement fee is a monthly fee associated with the monthly statement that is sent to the merchant at the end of each monthly processing cycle. This statement shoes how much processing was done by the merchant during that month and what fees were incurred as a result.

 

Terminal Identification Number (TID):

 

The unique number assigned to each point of sale terminal that tells the Host which merchant a transaction came from and where an authorization is to be sent.

 

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What are the top 10 reasons for chargebacks?

 

1. Failure of merchant to respond to retrieval request

This is the single most frequent cause of chargebacks. Fortunately, this is often the easiest to prevent. Simply keep copies of your sales transactions and respond to any and all “Media” or “Retrieval” requests by sending copies of sales drafts immediately. Card issuers are responsible for initiating copy requests. Usually they are initiated to resolve billing disputes or to comply with a subpoena. Fulfilling copy requests is very important. When requests are not fulfilled within the prescribed time period, they almost always result in a chargeback. A chargeback for not responding to a copy request is non-reversible per Visa/MasterCard/Discover regulations. So it is in your best interest to respond quickly to copy requests.

 

2. Cardholder was billed more than once for the same transaction

To avoid duplicate processing, reconcile your batches daily and ensure that the register/terminal totals match the credit card receipts for the day. If you do receive a legitimate duplicate processing chargeback, do not issue a direct credit to the cardholder -the credit will automatically be applied.

 

3. Cardholder denies making or authorizing a transaction

Make sure all transactions (other than mail/phone order) are magnetically swiped or imprinted. Again, timely submission of a copy of the properly completed and signed sales slip along with a written explanation of the validity of the charge will be needed to try to reverse a chargeback. If the disputed transaction is a phone of mail order sale, the order form and signed delivery receipt from any courier of handler will also be required.

 

4. Failure of merchant to follow correct procedures in completing the sales slip at point-of sale

The sales slip must include both a cardholder signature and the card account number to be valid. The account number must be obtained directly from an imprint of the card itself or from electronically reading the magnetic stripe. Manually entering the account number does not protect you from a no-imprint chargeback even is the sales slip is signed.

 

5. Account numbers don’t match

After swiping a card, if the card number displayed does not match the number embossed on the face of the card, ask for a different form of payment. Always print and double-check the account number on all phone and mail orders. Accepting non-matching transactions will leave you vulnerable to chargebacks.

 

6. A credit or refund was not properly processed

Credits must be processed correctly and on time. Make your customers aware of your credit/refund policy at the time of purchase. Have the policy printer on your sales slips directly above the cardholder’s signature in accordance with Association policy. Issue credits only to the same account numbers to which the sales were made - refunds paid in cash or merchandise, or to a different account number, will not protect you from a chargeback.

 

7. Failure to obtain proper authorization

Be sure to authorize all transactions, and accurately record the approval code on the sales slip. If your request for authorization is declined, do not attempt to re-authorize transactions to the sane account number, as subsequent approval may not protect you from a chargeback,

 

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8. A card was used either before or after its valid date

Never process a transaction on a card prior to, or after, the valid date. Instead, ask for a different form of payment.

 

9. Merchandise or service not received by cardholder

Sales transactions must not be processed prior to delivery of the product purchased. Proof of delivery, signed by the cardholder, should be obtained for every credit card transaction in which the merchandise or service is not delivered immediately at the point-of-sale. Such proof of delivery may be your only defense if a chargeback occurs.

 

10. Cardholder disputes quality of merchandise or service

Ensure that your customers are aware of your return policy at the time of purchase. Stick to your policy at the point-of-sale and print it on your sales slips, directly above the cardholder signature.

 

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Contact Information

 

Web Address: www.banctek.com
   
Mailing Address: Corporate Office
 
  Banctek Solutions
   
  1215 Delaware St
   
  Denver, CO 80204
   
Main Telephone Number: 800-610-6664
   
Fax: 303-623-3299 or 720-207-6906
   
Mailing Address: Telesales
   
  1215 Delaware St.
   
  Denver, CO 80204
   
Main Telephone Number: 888-623-1633
   
Fax: 866-418-4983

 

 

After Hours

 

Wells Fargo # (MID’s beginning 5180-): 800-228-0210
   
Harris Bank # (MID’s beginning 3899-): 888-830-0555

 

     

 

 

 

 

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VISA. MasterCard and Discover Network Authorization Instructions

* Please have all the information ready before you dial the Authorization Center *

 

1-800-366-1841Option 1

 

1. Call the Authorization Center (Listed -Important Phone Numbers).

 

 

You’ll Hear

 

 

You Enter

 

2. “If you are calling for an authorization, press 1. For address verification, press 2. For a bank phone number, press 3. For a code 10, press 4. For a code cancellation, press 5.”

Press the appropriate number for your transaction.

 

(If you choose options 1 or 2, continue with the following step. For options 3, 4, or 5, you will be transferred to an operator.)

 

3. “Please enter your merchant number followed by the pound [#] sign.”

 

 

Your merchant number and the pound sign [#] (Fill in your 15-digit merchant number.)

4. “Enter credit card number followed by the pound [#] sign.”

The customer’s VISA®, MasterCard® or Discover® Network number and the pound sign.

 

For example: 4128123456789 [#]

5. “Enter four-digit expiration date.”

The expiration month and year on the card.

 

For example, a card expiring on July 30, 2011 would be entered: 0711

6. “Enter the purchase amount followed by the pound sign.”

The purchase amount and the pound sign. For example:

 

$1.00 = 100 [#]

$31.00 = 3100 [#]

$526.00 = 52600 [#] 

7. The voice will repeat the dollar amount you entered and ask you to verify it is correct by pressing a 1.(If incorrect, press 2. The voice will ask you to enter the amount again.)

8. Enter transaction type:

 

 

[1]-Merchandise

[2]-Cash Advance

[3]-Mail or Phone Order

 

 

9. [1]-to end call, or

    [2]-to input another transaction

 

 

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RAPID ENTRY MODE:

 

For faster authorization, do not wait for the voice prompts for step 2-6.

Complete steps 8 and 9 after you have verified the dollar amount.

 

Additional Voice Authorization Numbers:

 

VISA/MasterCard 800-228-1122

 

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Loss Prevention Procedures

 

What is a Chargeback?

 

A chargeback occurs when a customer makes a purchase of services and/or a product and afterwards disputes or questions the charges with her/her bankcard provider. This generally happens because the customer is unable to resolve the issue with the merchant. The bankcard issuer then contacts the processor and the processor in turn contacts the merchant with a retrieval request. The burden of proof is the responsibility of the merchant to prove that a sale did take place or that a service was performed. The merchant must respond within ten business days to document that a purchase was made. Even though the merchant does have a signed receipt with an authorization code, it is important to note that does not always protect him/her from CHARGEBACK.

 

Banctek Solutions is in a unique position of being able to act as an advocate on behalf of the merchant with the card provider to resolve the dispute. However, it is important to note here that this in no way relieves the merchant from his obligation of following the normal procedures that are required by Visa/MasterCard/Discover regulations for a transaction.

The most important step is EDUCATION. Educate yourself and your sales staff!

 

You Must Have a Manual Imprinter

(Supplied with this packet)

 

Non-Swiped Transactions

 

Manual Keyed Sales: When the magnetic reader on a card does not work, an order is taken over the telephone or though the mail the sale her to be keyed into the terminal manually. Visa/MasterCard/Discover regulations require a manual imprint of the card is taken whenever possible and that the card holder signs the imprint. This will provide that the card was present at the time of sale.

 

Equipment Failure or Off Site Sales: In these instances a manual imprint and voice authorization is required. When a voice authorization is received it should be written on the manually imprinted receipt. The transaction will then have to be entered into the terminal as a “Post Authorization” with the 10-digit authorization number keyed in as well. If this is not done, the transaction will never charge the customer’s card because a voice authorization strictly reserves the funds for 10 days. Keeping the signed manual imprint, the merchant will have proof that the card was present at the time of sale.

 

Address Verification System: Taking a transaction over the phone, Internet or through the mail, a few steps can go a long way towards protection. The most important step is to verify the address. By utilizing our Address Verification System a merchant is able to verify the billing address and verify the ship to address. Merchants should also ship as “signature required”. Remember, the merchant must have prior approval to process mail or telephone order transactions.

 

Swiped Transactions:

 

1. At the point of sale -the card is properly swiped through the terminal. Before the merchant hands the receipt for signature to the cardholder, he must verify that the displayed number on the screen matches the number on the card exactly.

 

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2. If the magnetic stripe does not read, the merchant must take a manual imprint of the card as previously described.
3. Verify that the signature that appears on the card is the same as the signed·receipt.
4. Remember, if there is a question or doubt as to the cardholder’s identity, you may only contact the 800- telephone number displayed on your terminal for a voice authorization and to verify the status of the credit card. (i.e. reported stolen or lost, etc.)
5. A signature is required to be on all cards. If it is not signed, you may ask that the customer sign the card or you may ask for another form of payment.
6. The merchant should close out his terminal daily. If the merchant does not settle his batches daily, unwanted CHARGEBACKS can and will occur.
7. Reasonable effort and proper physical location should be established to prevent others from observing the entry of the pin number.

 

Suggestions for the Merchant to Prevent Chargeback’s:

 

Always compare signatures

 

Get an authorization code for the exact amount of the sale at the time of sale.

 

Remember, if swiped -verify that the terminal screen shows the same number as the card.

 

If non-swiped - make sure that the imprint is legible; get a voice authorization code for the exact amount of sale; HAVE THE CUSTOMER SIGN THE IMPRINTED RECEIPT.

 

If an authorization is denied, we suggest that the merchant then ask for another form of payment. If a merchant doe’s make a second attempt for authorization, at a lesser amount, Banctek Solutions will not be able to act on his behalf should the purchase be disputed.

 

Keep all credit card transaction receipts for a minimum of six (6) months.

 

Establish post and most importantly, review with all store employees a store return for refund policy. By doing so a merchant will eliminate a greater portion of CHARGEBACKS from ever occurring.

 

The merchant should never use his own credit card as a means of getting cash for his/her own business.

 

Cost of the Banctek Solutions Loss Prevention Program: FIVE MINUTES OF YOUR TIME TO APPLY THESE PROCEDURES.

 

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PREFACE

 

Thank you for selecting us for your payment processing needs. Accepting numerous payment options provides a convenience to your customers, increases your customers’ ability to make purchases at your establishment. and helps speed payment to your account.

 

This Program Guide presents terms governing the acceptance of “Visa MasterCard and Discover” Network Credit Card and Non-PIN Debit Card payments. The Program Guide also includes provisions applicable to Other Services. Other Services include all services related to JCB Card, PIN Debit Card, and Electronic Benefits Transfer payments, TeleCheck check services, TRS collection services, and acceptance of Cards from other Non-Bank Card Associations such as Voyager Fleet Systems, Inc. (“Voyager”), Wright Express Corporation and Wright Express Financial Services Corporation (collectively, “WEX”). Your Merchant Processing Application will indicate the types of payments and Services you have elected to accept.

 

This Program Guide, together with your Merchant Processing Application and the Schedules thereto (the “Agreement”), contains the terms and conditions under which Processor and/or Bank and/or other third parties, such as TeleCheck for check services and TRS for collection services, will provide services to you. We will not accept any alterations or strike-outs to the Program Guide and, if made, any such alterations or strike-outs shall not apply. Please read this booklet completely as it contains important information.

 

IMPORTANT INFORMATION ABOUT BANK’S RESPONSIBILITIES:

 

Discover Network Card Transactions, American Express Card Transactions and Other Services are not provided to you by Bank, but are provided by Processor and/or third parties. For PIN Debit transactions, such third parties may include sponsoring or acquiring banks that are not related to Bank (“PIN Debit Sponsor Banks”).

 

The provisions of this Agreement regarding Discover Network Card Transactions, American Express Card Transactions and Other Services constitute an agreement solely between you and Processor and/or third parties. Bank is not a party to this Agreement insofar as it relates to Discover Network Card Transactions, American Express Card Transactions and Other Services, and Bank is not responsible, and shall have no liability, to you in any way with respect to Discover Network Card Transactions, and Other Services.

 

OTHER IMPORTANT INFORMATION:

 

Credit Cards present risks of loss and non-payment that are different than those with other payment systems. In deciding to accept Credit Cards, you should be aware that you are also accepting these risks.

 

Visa U.S.A., Inc. (“Visa”), MasterCard International, Incorporated (“MasterCard”) and DFS Services LLC (“Discover Network”) are payment card networks that electronically exchange Sales Drafts and Chargebacks for Credits and debits. (We will refer to Visa, Master Card, and Discover Network as “Associations”.) Sales Drafts are electronically transferred from banks (in the case of MasterCard and Visa transactions) or network acquirers (in the case of Discover Network transactions) that acquire them from merchants such as yourself (these banks and network acquirers are referred to as “Acquirers”) through the appropriate Association, to the bank that issued the Cardholder’s Credit Card (referred to as “Issuers”). The Issuers then bill their Card holders for the transactions. The Associations charge the Acquirers interchange fees and assessments for submitting transactions into their systems. A substantial portion of the Discount or Transaction Fees that you pay will go toward these fees and assessments.

 

In order to speed up the payment process, the Issuer transfers the funds back through the Association to the Acquirer at approximately the same time that the Issuer receives the electronic Sales Drafts. Even though the payments under this system are made simultaneously all payments made through the Associations are conditional and subject to reversals and adjustments.

 

Each Association has developed rules and regulations (“Association Rules”) that govern their Acquirers and Issuers and the procedures, responsibilities and allocation of risk for this process. Merchants are also bound by Association Rules. The Association Rules and applicable banking laws give Cardholders and Issuers certain rights to dispute transactions, long after payment has been made to the merchant. These disputed transactions are referred to as Chargebacks.

 

We do not decide what transactions are charged back and we do not control the ultimate resolution of the Chargeback. While we can attempt to reverse a Chargeback to the Issuer, we can only do so if the Issuer agrees to accept it or the Association requires the Issuer to do so after a formal appeal process. Sometimes, your customer may be able to successfully charge back a Credit Card transaction even though you have provided your goods or services and are otherwise legally entitled to payment from your customer. While you may still be able to pursue claims directly against that customer, neither we nor the Issuer will be responsible for such transactions.

 

You will be responsible for all Chargebacks and adjustments associated with the transactions that you submit for processing. Please refer to the Glossary for defined terms used in the Agreement.

 

 

 

 

TABLE OF CONTENTS

 

PART I: CARD SERVICES  
A. CREDIT CARD OPERATING PROCEDURES  
  1. MasterCard, Visa and Discover Network Acceptance 3
    1.1. Card Descriptions 3
    1.2. Effective/Expiration Dates 3
    1.3. Valid Signature 4
    1.4. Users Other Than Cardholders 4
    1.5. Special Terms 4
    1.6. Delayed Delivery or Deposit Balance 4
    1.7. Recurring Transaction and Preauthorized Order Regulations 4
    1.8. Requirements 4
    1.9. Card Acceptance 5
    1.10. Deposits of Principals 5
    1.11. Merchants in the Lodging Industry 5
    1.12. Customer Activated Terminals and Self-Service Terminals 5
    1.13. Displays and Advertising 5
    1.14. Cash Payments by and Cash Disbursements to Cardholders 5
    1.15. Discover Network Cash Over Transactions 5
    1.16. Telecommunication Transactions 5
  2. Suspect Transactions 5
  3. Completion of Sales and Credit Drafts 6
    3.1. Information Required 6
    3.2. Mail/Telephone/Internet (Ecommerce) and Other Card Not Present Sales 6
    3.3. Customer Service Telephone Numbers for Cards Other Than MasterCard, Visa and Discover Network 7
  4. Data Security 7
  5. Authorizations 8
    5.1. Card Not Present Transactions 8
    5.2. Authorization via Telephone (Other Than Terminal/Electronic Device Users) 8
    5.3. Authorization via Electronic Devices 8
    5.4. Third Party Authorization System 8
    5.5. Automated Dispensing Machines 9
    5.6. Pre-Authorization for T&E (Travel & Entertainment) and Restaurant Merchants 9
    5.7. Discover Network Procedure for Request for Cancellation of Authorization 9
    5.8. Partial Authorization and Authorization Reversal 9
  6. Submission/Deposit of Sales and Credit Drafts 9
    6.1. Submission of Sales for Merchants Other Than Your Business 9
    6.2. Timeliness 9
    6.3. Mail/Branch Deposit Procedures 9
    6.4. Electronic Merchants: Daily Batching Requirements & Media Submission 9
  7. Settlement 10
  8. Refunds/Exchanges (Credits) 10
    8.1. Refunds 10
    8.2. Exchanges 10
  9. Retention of Records for Retrievals and Chargebacks 10
    9.1. Retain Legible Copies 10
    9.2. Provide Sales and Credit Drafts 10
    9.3. Ensure Proper Retrieval Fulfillment 10

  10. Chargebacks, Retrievals and Other Debits 10
    10.1. Chargebacks 10
    10.2. Other Debits 12
    10.3. Summary (Deposit) Adjustments/Electronic Rejects 13
    10.4. Disputing Other Debits and Summary Adjustments 13
  11. Account Maintenance 13
    11.1. Change of Settlement Account Number 13
    11.2. Change in Legal Name or Structure 13
    11.3. Change Company DBA Name, Address or Telephone/Facsimile Number 13
    11.4. Other Changes in Merchant Profile 13
  12. Association Compliance 13
  13. Supplies 13
B. CARD GENERAL TERMS 13
  14. Services 14
  15. Credit Card Operating Procedures; Association Rules 14
  16. Settlement of Card Transactions 14
  17. Exclusivity 14
  18. Fees; Adjustments; Collection of Amounts Due 14
  19. Chargebacks 14
  20. Representations; Warranties; Limitations on Liability; Exclusion Of Consequential Damages 14
  21. Confidentiality 15
  22. Assignments 15
  23. Term; Events of Default 15
  24. Reserve Account; Security Interest 16
  25. Financial and Other Information 16
  26. Indemnification 17
  27. Special Provisions Regarding Non-Bank Cards 17
  28. Special Provisions for PIN Debit Card 17
  29. Special Provisions Regarding Electronic Benefit Transfer 18
  30. Special Provisions Regarding Wireless Services 19
  31. Choice of Law, Venue; Waiver of Jury Trial 19
  32. Other Terms 20
  33. Glossary 20
PART II:  THIRD PARTY AGREEMENTS 20
  34. Equipment Lease Agreement 22
  35. TeleCheck/TRS Services Agreement 24
       
American Express Card Acceptance Agreement 28
  36. Additional Important Information For Cards 28
    36.1. Electronic Funding Authorization 32
    36.2. Funding Acknowledgement 32
    36.3. Additional Fees and Early Termination 32
    36.4. Addresses For Notices 32
         
Duplicate Confirmation Page 33
Confirmation Page 34

 

 

 

 

PART I: CARDS

 

A. CREDIT CARD OPERATING PROCEDURES

 

This part of the Program Guide (through Section 13) describes the procedures and methods for submitting Credit Card transactions for payment, obtaining authorizations, responding to Chargebacks and Media Retrieval requests, and other aspects of the operations of our services.

 

Processor is a full-service financial transaction processor dedicated, among other processing services, to facilitating the passage of your Sales Drafts back to the thou sands of institutions who issue the MasterCard Visa and Discover Network Cards carried by your customers, as well as to the independent Card Issuers of American Express, Optima and JCB The Operating Procedures contained in this part focus primarily on the MasterCard, Visa, and Discover Network Associations’ operating rules and regulations, and seek to provide you with the principles for a sound Card program. They are designed to help you decrease your Chargeback liability and train your employees. (In the event we provide authorization, processing or settlement of transactions involving Cards other than MasterCard, Visa and Discover Network, you should also consult those independent Card Issuers’ proprietary rules and regulations.)

 

The requirements set forth in these Operating Procedures will apply unless prohibited by law. You are responsible for following any additional or conflicting requirements imposed by your state or local jurisdiction.

 

1.  MasterCard, Visa and Discover Network Acceptance

 

1.1. Card Descriptions. At the point of sale, the Card must be carefully examined to determine whether it is a legitimate and valid Card. The name of the Card (e.g.. Visa, Master Card or Discover Network) should appear in bold letters on the Card. For all MasterCard and Visa Cards and for some Discover Network Cards, the Card Issuer (e.g., XYZ Bank, etc.) should also appear in bold letters on the Card. The following is a description of the authorized Visa, MasterCard and Discover Network Card designs:

 

Visa: Visa Cards have the Visa symbol on the right-hand side of the Card. Above the Visa symbol is the 3-dimensional hologram of the Visa Dove design. The expiration date must be followed by one space and may contain the symbol “V.” Visa Cards contain a 16-digit account number embossed across the middle of the Cards and the first digit is always a four (4). In addition, Visa Cards have the first four digits of the account number primed directly below the embossed number. You must always check these numbers carefully to ensure that they are the same. Beginning January 2006, Visa has a new Card design which differs significantly from the previous description. You are required to familiarize yourself with the new design by consulting title document entitled “Card Acceptance and Chargeback Management Guidelines for Visa Merchants” (VRM 08. 12.16). You may download the document free of charge from Visa’s website at http://www.vjsa.com/merchant or order a hardcopy to be mailed to you for a nominal charge by telephoning Visa Fulfillment at 800-VISA-311. Both the old and new Visa Card designs will be circulating concurrently in the marketplace through the year 2010. Only Visa Cards fitting the old or new descriptions may be accepted.

 

Beginning May 2008, Visa issued a new card design for un-embossed Visa cards. Unlike embossed Visa cards with raised numbers, letters and symbols, the un-embossed card has a smooth, flat surface. Because of the un-embossed cards Oat surface, it cannot be used for transactions that require a card imprint. Un-embossed cards can only be used by merchants who process with an electronic Point Of Sale Terminal. As a result, the bottom of the card bears the following note, “Electronic Use Only.”

 

MasterCard: MasterCard Cards are issued under the following names: MasterCard, Eurocard, Access, Union, Million and Diamond. The MasterCard symbol appears on the front or back of the Card. MasterCard and the Globe designs appear in a 3-dimensional hologram above the symbol. In addition, the words Classic, Preferred, Gold or Business may appear. MasterCard account numbers are sixteen (16) digits, and the first digit is always a five (5). The first four digits of the account must be printed directly below the embossed number. Only MasterCard Cards fining this description may be accepted. Pursuant to an alliance with MasterCard, Diners Club Cards issued in the United States and Canada are being re-issued with a sixteen (16) digit account number the first two digits of which are now fifty-five (55) and with the MasterCard mark and hologram on the front of the Diners Club Card. These Diners Club Cards shall be accepted and processed in the same manner as Master Card transactions. Diners Club International Cards that are issued outside the U.S. and Canada may be re-issued with the MasterCard mark on the back of the Card. These Diners Club Cards will have account numbers that are fourteen (14) digits, the first two digits or which are thirty-six (36). When these Diners Club Cards are used within the United States, Canada and other designated areas, they will be processed as MasterCard transactions. Beginning January 2006, MasterCard has a new Card design significantly different from the previous description. You are required to familiarize yourself with the new design by consulting a document “MasterCard Card Identification Features.” You may download the document free of charge from MasterCard’s website at http://www.mastercardmerchant.com. Both the old and new MasterCard Card designs will be circulating concurrently in the marketplace through the year 2010. Only MasterCard Cards fining the old or new descriptions may be accepted.

 

Discover Network: All valid standard rectangular plastic Cards bearing the Discover Network Acceptance Mark or the Discover/NOVUS Acceptance Mark, as indicated below, include the following common characteristics and distinctive features:

 

Card Numbers comprising at least 16 digits are displayed on the front of the Card.

 

Card Numbers are clear and uniform in size and spacing within groupings.

 

Expiration date, if present, appears in mm/yy format and indicates the last month in which the Card is valid.

 

Cards manufactured before October 3. 2008, display the Discover Network three-dimensional hologram, bearing a distinct circular shape and images of a globe pierced by an arrow, water, and stars on a repetitive pattern background (the “Discover Network Hologram”) on the front of the Card.

 

The Discover Network Hologram reflects light and appears to move as the Card is rotated.

 

All Cards display a magnetic stripe on the reverse side of the Card. Cards manufactured on or after October 3, 2008 feature a three-dimensional holographic design that is incorporated into the magnetic stripe. A series of distinct circular shapes will be visible across the length of the magnetic stripe, with blue glows between each shape. When the Card is rotated the holographic design will reflect light and there will be apparent movement and color switching within the circular shape.

 

Cards displaying either the Discover Network Hologram or the holographic magnetic stripe are valid after the effective dates indicated above, with the Discover Network Hologram eventually replaced by the holographic magnetic stripe for new Cards. Although both the Discover Network Hologram and the holographic magnetic stripe will each appear on Cards, valid Cards will not display both designs.

 

Depending on the issuance date of the Card, the word “DISCOVER ” or “DISCOVER NETWORK” will appear in ultraviolet ink on the front of the Card when it is held under an ultraviolet light.

 

An underprint of “void” on the signature panel becomes visible if erasure of the signature is attempted.

 

The Card Number or the portion of the Card Number displayed on the signature panel on the back of the Card should match the number displayed on the front of the Card and appear in reverse indent printing.

 

CID must be printed in a separate box to the right of the signature panel on the back of the Card.

 

An overprint on the signature panel reads “Discover Network.” On some cards, the overprint may display the name of the Card (i.e., Discover. Discover, 2GO, Discover Platinum).

 

A Discover Network Zip Indicator may appear on the back of a standard rectangular plastic Card indicating the Card can be used to conduct Contactless Card Transactions.

 

NOTE: Valid Cards may not always be rectangular in shape (e.g., Discover 2GO Cards) and certain valid Contact less Payment Devices approved by us for use in accessing Card Accounts (e.g.. radio frequency (RF) enabled Cards, key fobs, and Mobile Commerce Devices) and to conduct Contactless Card Transactions may not display the features described above.

 

Prepaid Gift Card Security Features

 

The features described below are found on Prepaid Gift Cards; however, the placement of these features may vary:

 

Depending on the issue date of the Card, the Discover Network Acceptance Mark or the Discover/NOVUS Acceptance Mark will appear on the from or back of the Card.

 

The embossed, stylized “D” appears on the front of the Card.

 

A valid expiration dale is embossed on the front of the Card.

 

The front of the Card may display “Temporary Card,” “Prepaid Card,” “Gift Card,” or “Electronic Use Only.”

 

NOTE: Prepaid Gift Cards accepted at a limited, specific list of Merchants are not required to include the Discover Network Hologram and may, but are not required to, bear the Discover Network Acceptance Mark or the Discover/NOVUS Acceptance Mark on the Card.

 

You are required to remain familiar with Discover Card designs and may reference the document “Discover Network Security Features.” You may download the document free of charge from Discover Network’s website at http://www.discovernetwork.com/fraudsecurity/fraud.html.

 

1.2.   Effective/Expiration Dates. At the point of sale, the Card should be carefully examined for the effective (valid from) (if present) and expiration (valid thru) dates which are located on the face of the Card. The sale date must fall on or between these dates. Do not accept a Card prior to the effective date or after the expiration elate.

 

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If the Card has expired, you cannot accept it for a Card sale unless you have verified through your Authorization Center that the Card is in good standing, otherwise, you are subject to a Chargeback and could be debited for the transaction.

 

1.3.   Valid Signature. Check the back of the Card. Make sure that the signature panel has not been disfigured or tampered with in any fashion (an altered signature panel may appear discolored, glued or painted, or show erasure marks on the surface). The signature on the back of the Card must compare favorably with the signature on the Sales Draft. The Sales Draft must be signed by the Card presenter in the presence of your authorized representative (unless a Card Not Present Sale) and in the same format as the signature panel on the Card; e.g., Harry E. Jones should not be signed H.E. Jones. The signature panels of Visa, MasterCard and Discover Network Cards now have a 3-digit number (CVV2/CVC2/CID) printed on the panel known as the Card Validation Code.

 

Visa MasterCard and Discover Network: If the signature panel on the Card is blank, in addition to requesting an Authorization, you must do all the following:

 

Review positive identification bearing the Cardholder’s signature (such as a passport or driver’s license that has not expired) to validate the Cardholder’s identity.

 

Indicate the positive identification, including any serial number and expiration date, on the transaction receipt.

 

Require the Cardholder to sign the signature panel of the Card prior to completing the Transaction.

 

1.4.   Users Other Than Cardholders. A Cardholder may not authorize another individual to use his/her Card for purchases. Be sure the signature on the Card matches with the one on the Sales Draft. Furthermore, any Card having two signatures on the back panel is invalid and any sale made with this Card can result in a Chargeback. For Cards bearing a photograph of the Cardholder, ensure that the Cardholder appears to be the person depicted in the picture which appears on the Card. If you have any questions, call the Voice Authorization Center and request to speak to a Code 10 operator.

 

1.5.   Special Terms. If you limit refund/exchange terms or impose other specific conditions for Card sales, the words “No Exchange, No Refund,” etc. must be clearly printed (in 1/4 letters) on the Sales Draft near or above the Cardholder’s signature. The Cardholder’s copy, as well as your copy, must clearly show this information.

 

During a liquidation and/or closure of any of your outlets, locations and/or businesses, you must post signs clearly visible to customers stating that “All Sales Are Final,” and stamp the Sales Draft with a notice that “All Sales Are Final.”

 

Generally, do not give cash, check or in-store Credit refunds for Card sales. Visa allows for the following exclusions: a cash refund to the Cardholder for a small ticket transaction or a no signature required transaction, a cash refund, Credit, or other appropriate form of Credit to the recipient of a gift purchased as a Mail/Phone Order transaction, or a cash refund or in-store Credit for a Visa prepaid card transaction if the Cardholder states that the Visa prepaid card has been discarded. NOTE: A disclosure does not eliminate your liability for a Chargeback. Consumer protection laws and Association Rules frequently allow the Cardholder to dispute these items notwithstanding such disclosures.

 

1.6.   Delayed Delivery or Deposit Balance. In a delayed delivery transaction where a Cardholder makes a deposit toward the full amount of the sale, you should execute two separate Sales Drafts (each completed fully as described in Section 3.1), the first for a deposit and the second for payment of the balance upon delivery of the merchandise or the performance of the services.

 

Visa: For Visa transactions, you must obtain an authorization if the cumulative total of both Sales Drafts exceeds the floor limit. You must obtain an authorization for each Sales Draft on each transaction date. You must assign the separate authorization numbers to each Sales Draft, respectively. You must note on such Sales Drafts the words “delayed delivery,” “deposit” or “balance,” as appropriate, and the authorization dates and approval codes.

 

MasterCard: For MasterCard transactions, you must obtain one authorization. You must note on both Sales Drafts the words “delayed delivery,” “deposit” or “balance,” as appropriate, and the authorization date and approval code.

 

Discover Network: For Discover Network transactions, you must label one Sales Draft “deposit” and the other “balance,” as appropriate. You must obtain the “deposit” authorization before submitting the sales data for the “deposit” or the “balance” to us. If delivery of the merchandise or service purchased will occur more than thirty (30) calendar days after the “deposit” authorization, you must obtain a subsequent authorization for the “balance.” In addition, you must complete Address Verification at the time of the “balance” authorization, and you must obtain proof of delivery upon delivery of the services/merchandise purchased. You may not submit sales data relating to the “balance” to us for processing until the merchandise/service purchased has been completely delivered.

 

NOTE: For MasterCard and Visa transactions, if delivery is more than twenty-five (25) days after the original transaction date and the initial authorization request (as opposed to the thirty (30) days in Discover Network transactions), you should re-authorize the unprocessed portion of the transaction prior to delivery. If the transaction is declined, contact the Cardholder and request another form of payment. For example: On January 1, a Cardholder orders $2,200 worth of furniture and you receive an authorization for the full amount; however, only a $200 deposit is processed. The above procedures are followed, with a $2,000 balance remaining on the furniture; the $2,000 transaction balance should be reauthorized.

 

1.7.   Recurring Transaction and Preauthorized Order Regulations. If you process recurring transactions and charge a Cardholder’s account periodically for recurring goods or services (e.g., monthly insurance premiums, yearly subscriptions, annual membership fees, etc.), the Cardholder shall complete and deliver to you a Cardholder approval for such goods or services to be charged to his account. The approval must at least specify the Cardholder’s name, address, account number and expiration date, the transaction amounts, the timing or frequency of recurring charges and the duration of time for which the Cardholder’s permission is granted. For Discover Network transactions, the approval must also include the total amount of recurring charges to be billed to the Cardholder’s account, including taxes and tips and your Merchant Number.

 

If the recurring transaction is renewed, the Cardholder must complete and deliver to you a subsequent written request for the continuation of such goods or services to be charged to the Cardholder's account. You may not complete a recurring transaction after receiving a cancellation notice from the Cardholder or Issuer or after a request for authorization has been denied.

 

If we or you have terminated your Merchant Agreement, you may not submit authorization requests or sales data for recurring transactions that are due after the termination date of your Merchant Agreement.

 

You must obtain an authorization for each transaction and write “Recurring Transaction” (or “P.O.” for MasterCard transactions) on the Sales Draft in lieu of the Cardholder’s signature. A positive authorization response for one recurring transaction Card Sale is not a guarantee that any future recurring transaction authorization request will be approved or paid.

 

For all recurring transactions, you should submit the 3-digit Card Validation Code number with the first authorization request, but not subsequent authorization requests. Discover Network Association Rules specifically require that you follow this Card Validation Code procedure for Discover Network recurring transactions.

 

Also, for Discover Network recurring transactions, the Sales Draft must include a general description of the transaction, your merchant name and a toll-free customer service number that the Cardholder may call to obtain customer assistance from you or to cancel the written approval for the recurring transaction.

 

All Recurring Transactions or Preauthorized Orders may not include partial payments for goods or services purchased in a single transaction.

 

You may not impose a finance charge in connection with a Recurring Transaction or Preauthorized Order.

 

If you process recurring payment transactions, the Recurring Payment Indicator must be included in each authorization request. Penalties can be assessed by the Associations for failure to use the Recurring Payment Indicator.

 

1.8.   Requirements. The following rules are requirements strictly enforced by Visa, MasterCard and Discover Network:

 

You cannot establish minimum or maximum amounts as a condition for accepting a Card, except that for Discover Network transactions, you may limit the maximum amount a Discover Network Cardholder may spend if, and only if, you have not received a positive authorization response from the Card Issuer

 

You cannot impose a surcharge or fee for accepting a Card.

 

You cannot establish any special conditions for accepting a Card.

 

You cannot establish procedures that discourage, favor or discriminate against the use of any particular Card. However, you may choose not to accept either U.S. issued Debit Cards or U.S. issued Credit Cards under the terms described in Section 1.9.

 

You cannot require the Cardholder to supply any personal information (e.g., home or business phone number; home or business address; or driver’s license number) unless instructed by the Authorization Center. The exception to this is for a mail/telephone/Internet order or delivery required transaction, and zip code for a card-present key-entered transaction in order to obtain an Address Verification (“AVS”). Any information that is supplied by the Cardholder must not be in plain view when mailed.

 

Any tax required to be collected must be included in the total transaction amount and not collected in cash.

 

You cannot submit any transaction representing the refinance or transfer of an existing Cardholder obligation deemed uncollectible.

 

You cannot submit a transaction or sale that has been previously charged back.

 

You must create a Sales or Credit Draft for each Card transaction and deliver at least one copy of the Sales or Credit Draft to the Cardholder.

 

You cannot submit a transaction or sale to cover a dishonored check.

 

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If you accept Card checks, your Card check acceptance policy must treat the acceptance of checks from all payment card brands the you accept equally (e.g., if you accept MasterCard, Visa and Discover network, your check acceptance policy must treat checks for all three payment card brands equally). You should handle these Card checks like any other personal check drawn upon a bank in the United States.

 

Failure to comply with any of the Association Rules may result in fines or penalties.

 

1.9.  Card Acceptance. If you have indicated either in the Application or by registering with us at least thirty (30) days in advance that, as between Non-PIN Debit Card transactions and Credit Card transactions, you will limit your acceptance to either (i) only accept Non-PIN Debit transactions; or (ii) only accept Credit Card transactions, then the following terms in this Section 1.9 will apply:

 

1.9.1. You will be authorized to refuse to accept for payment either Non-PIN Debit Cards or Credit Cards that are issued within the United States. You will, however, continue to be obligated to accept all foreign issued Credit or Debit Cards issued by MasterCard, Visa or Discover Network so long as you accept any type of MasterCard. Visa or Discover Network branded Card.

 

1.9.2. While many Debit Cards include markings indicating debit (such as “Visa Check card, Visa Buxx, Gift Card, DEBIT, or Master money), many Debit Cards do not include any such markings and will not have such markings until January 2007. It will be your responsibility to determine at the point of sale whether a Card is of a type that you have indicated that you will accept. You agree to institute appropriate systems and controls to limit your acceptance to the Card types indicated. You may purchase a table of ranges of numbers currently associated with Debit Card transactions upon execution of confidentiality/non-disclosure agreements required by the Associations. You will be responsible for updating your systems to utilize such tables and to obtain updated tables.

 

1.9.3. To the extent that you inadvertently or unintentionally accept a transaction that you are not registered to accept, such transaction will downgrade and you will be charged the Non-Qualified Rate or, if you are utilizing the Enhanced Recovery Reduced Discount option, you will be charged the Enhanced Recovery Reduced Rate on the volume of said transaction that Client was not registered to accept, in addition to the difference between the MasterCard/Visa/ Discover Network Qualified Rate agreed to in Section 6 of the Service Fee Schedule and the actual interchange rate assessed to the downgraded transaction.

 

1.9.4. Based upon your choice to accept only the Card types indicated in the application, you must remove from your premises any existing signage indicating that you accept all Visa, Master Card or Discover Network Cards and use approved specific signage reflecting your policy of accepting only Non-PIN Debit or Credit Cards.

 

1.9.5. Even if you elect not to accept Non-PIN Debit Card transactions as provided above, you may still accept PIN Debit Card transactions if you have signed up for PIN Debit Card Services. The terms in Section 28 shall apply to such services.

 

1.10. Deposits of Principals. Owners, partners, officers and employees of your business establishment, and the guarantors who signed the Application, are prohibited from submitting Sales Drafts or Credit Drafts transacted on their own personal Cards, other than transactions arising from bona fide purchases of goods or services in the ordinary course of your business. Such use in violation of this Section 1.10 is deemed a cash advance, and cash advances are prohibited.

 

1.11. Merchants in the Lodging Industry.

 

1.11.1. Generally. There are additional rules and requirements that apply to merchants in the lodging industry for practices including, but not limited to, Guaranteed Reservations and charges for no shows, advance deposits, over bookings, and priority checkout. If you are a merchant in the lodging industry, you must contact us for these additional rules and requirements. Failure to do so could result in additional charges or termination or your Merchant Agreement.

 

1.11.2. Lodging Service Programs. In the event you are a lodging merchant and wish to participate in Visa’s and/or MasterCard’s lodging services programs, please contact your sales representative or relationship manager for details and the appropriate MasterCard and Visa requirements.

 

1.12.   Customer Activated Terminals and Self-Service Terminals. Prior to conducting Customer Activated Terminal (“CAT”) transactions or Self-Service Terminal transactions you must contact us for approval and further instructions, rules and requirements that apply to CAT and Self-Service Terminal transactions. Failure to do so could result in additional charges or termination of your Merchant Agreement.

 

1.13.   Displays and Advertising. You must prominently display appropriate Visa, MasterCard, Discover Network and, if applicable, other Association decals and program marks at each of your locations, in catalogs, on websites and on other promotional materials as required by Association Rules. You may not indicate that Visa, Master Card, Discover Network or any other Association endorses your goods or services.

 

Your right to use the program marks of either MasterCard, Visa or Discover Network terminates upon the earlier of (i) if and when your right 10 accept the Cards of the respective Association terminates (e.g., if your right to accept Discover Network Cards terminates you are no longer permitted to use Discover Network program marks), (ii) delivery of notice by us or the respective Association to you of the termination of the right to use the program mark(s) for that Association, or (iii) termination of the license to use the program marks by the respective Association to us.

 

1.13.1. Discover Network Sublicense to Use Discover Network Program Marks. You are prohibited from using the Discover Network Program Marks, as defined below, other than as expressly authorized in writing by us. “Discover Network Program Marks” means the brands, emblems, trademarks and/or logos that identify Discover Network Cards. Additionally, you shall not use the Discover Network Program Marks other than as a part of the display of decals, signage, advertising and other forms depicting the Discover Network Program Marks that are provided to you by us or otherwise approved in advance in writing by us.

 

You may use the Discover Network Program Marks only to promote the services covered by the Discover Network Program Marks by using them on decals, indoor and outdoor signs, advertising materials and marketing materials; provided that all such uses by you must be approved in advance by us in writing.

 

You shall not use the Discover Network Program Marks in such a way that customers could believe that the products or services offered by you are sponsored or guaranteed by the owners of the Discover Network Program Marks. You recognize that you have no ownership rights in the Discover Network Program Marks. You shall not assign to any third party any of the rights to use the Program Marks.

 

1.14.   Cash Payments by and Cash Disbursements to Cardholders. You must not accept any direct payments from Cardholders for charges of merchandise or services which have been included on a Sales Draft; it is the right of the Card Issuer to receive such payments. You may not make any cash disbursements or cash advances to a Cardholder as part of a Card transaction unless you are a financial institution with express authorization in writing in advance from Servicers.

 

1.15.   Discover Network Cash Over Transactions. Cash over transactions are not available for MasterCard or Visa transactions. You may issue Cash Over in connection with a Discover Network Card sale, provided that you comply with the provisions of this Program Guide including the following requirements:

 

You must deliver to us a single authorization request for the aggregate total of the goods/services purchase amount and the Cash over amount of the Card sale. You may not submit separate authorization requests for the purchase amount and the Cash over amount.

 

The Sales Draft must include both the purchase amount and the Cash over amount, and you may not use separate Sales Drafts for the purchase amount and Cash over amount.

 

No minimum purchase is required for you to offer Cash over to a Discover Network Cardholder, provided that some portion of the total Card sale must be attributable to the purchase of goods or services.

 

The maximum amount of cash that you may issue as Cash over is $100.00.

 

(Cash Over may not be available in certain markets. Contact us for further information).

 

1.16.   Telecommunication Transactions. Telecommunication Card Sales occur when a telephone service provider is paid directly using a Card for individual local or long distance telephone calls. (NOTE: Pre-paid telephone service cards are not and do not give rise to Telecommunication Card Sales). Prior to conducting Telecommunication transactions you must contact us for approval and Further instructions, rules and requirements. Failure to do so could result in additional charges or termination of your Merchant Agreement.

 

2.  Suspect Transactions

 

If the appearance of the Card being presented or the behavior of the person presenting the Card is suspicious in nature, you must immediately call the Voice Authorization Center and ask to speak to a Code 10 operator. Answer all their questions and follow their instructions. While not proof that a transaction is fraudulent, the following are some suggestions to assist you in preventing fraudulent transactions that could result in a Chargeback:

 

Ask yourself, does the Customer:

 

appear nervous/agitated/ hurried?

 

appear to be making indiscriminate purchases (e.g., does not care how much an item costs, the size, etc.)?

 

make purchases substantially greater than your usual customer (e.g., your average transaction is $60, but this transaction is for $360)?

 

insist on taking the merchandise immediately (e.g., no matter how difficult it is to handle, is not interested in free delivery, alterations, etc.)?

 

appear to be purchasing an unusual amount of expensive items?

 

take an unusual amount of time to sign the Sales Draft, or look at the back of the Card as he signs?

 

talk fast or carry on a conversation to distract you from checking the signature?

 

take the Card from a pocket instead of a wallet?

 

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repeatedly come back, in a short amount of are, to make additional purchases?

 

cause an unusual, sudden increase in the number and average sales transactions over a one to three day period?

 

tell you he has been having some problems with his Card Issuer and request that you call a number (that he provides) for a “special’’ handling or authorization?

 

Does the Card:

 

have characters the same size, height, style and all within alignment?

 

appear to be re-embossed (the original numbers or letters may be detected on the back of the Card)?

 

have a damaged hologram?

 

have a Magnetic Stripe on the back on the Card?

 

have an altered signature panel (e.g., appear discolored, glued or painted, or show erasure marks on the surface)?

 

have “valid from” (effective) and “valid thru” (expiration) dates consistent with the sale date?

 

If you use an electronic terminal and swipe the Card, make sure the account number displayed on the terminal and or the Sales Draft matches the number on the Card. If you cannot or do not verify the account number and accept the sale, you are subject to a Chargeback and could be debited for the amount of the transaction. IF THE NUMBERS DO NOT MATCH, DO NOT ACCEPT THE CARD AS A FORM OF PAYMENT, EVEN THOUGH AN AUTHORIZATION CODE FOR THE MAGNETICALLY SWIPED CARD NUMBER MAY BE RECEIVED.

 

Fraud-Prone Merchandise Tips:

 

Jewelry, video, stereo, computer and camera equipment, shoes and men’s clothing are typically fraud-prone because they can easily be resold.

 

Be suspicious of high dollar amounts and transactions with more than one fraud prone item, e.g., two VCRs, three gold chains, etc.

 

If you suspect fraud:

 

Call the Voice Authorization Center and ask to speak to a Code 10 operator.

 

If the terminal does not display the Card number call the POS Help Desk for terminal assistance.

 

REMEMBER: AN AUTHORIZATION CODE ONLY INDICATES THE AVAILABILITY OF A CARDHOLDER’S CREDIT AT THE TIME OF THE TRANSACTION. IT DOES NOT WARRANT THAT THE PERSON PRESENTING THE CARD IS THE RIGHTFUL CARDHOLDER. IF PROPER PROCEDURES ARE NOT FOLLOWED AT THE TIME OF THE TRANSACTION, YOU ARE SUBJECT TO A CHARGEBACK AND YOUR ACCOUNT MAY BE DEBITED FOR THE AMOUNT OF THE TRANSACTION.

 

3.  Completion of Sales and Credit Drafts

 

You must prepare a Sales Draft or Credit Draft as applicable, for each Card transaction and provide a transaction receipt or copy of the Draft to the Cardholder at the are the Card transaction is completed.

 

3.1.   Information Required. All of the following information must be contained on a single page document constituting a Sales Draft:

 

Cardholder’s account number must appear on the Credit or Sales Draft in the manner required by applicable law and Association Rules. NOTE: The Sales or Credit Draft you provide to a Cardholder may not include the Cardholder’s Card expiration date or any more than the last four digits of the Cardholder’s Card number. Some states have similar requirements that also apply to the Sales or Credit Drafts you retain. MasterCard requires that Card expiration dates be excluded from the Sales or Credit Drafts your business retains. You are solely responsible to determine the Card account number truncation requirements and Card expiration date exclusion requirements for your state/ jurisdiction.

 

Clear imprint of the Card. Whenever the term “imprint” is used it refers to the process of using a manual imprinting machine to make an impression of the Card on a Sales Draft; it does not include the printout from a printer attached to an electronic device. If you use an electronic device (e.g., authorization/draft capture terminal, cash register, POS Device, etc.) and swipe the Card to read and capture the Card information via the Magnetic Stripe, you do not have to imprint the Card. HOWEVER, IF THE TERMINAL FAILS TO READ THE MAGNETIC STRIPE OR IF YOU ARE REQUIRED TO OBTAIN A VOICE AUTHORIZATION, THEN YOU MUST IMPRINT THE CARD. IN ADDITION, THE SALES DRAFT MUST HAVE THE CARDHOLDER’S SIGNATURE. FAILURE TO FOLLOW THESE PROCEDURES WILL PREVENT YOU FROM DEFENDING A TRANSACTION IN THE EVENT THAT IT IS CHARGED BACK UNDER A CLAIM THAT THE RIGHTFUL CARDHOLDER DID NOT AUTHORIZE THE PURCHASE ENTERING INFORMATION INTO A TERMINAL MANUALLY WILL NOT PREVENT THIS TYPE OF CHARGEBACK. FOR MAIL, TELEPHONE, INTERNET AND OTHER CARD NOT PRESENT ORDERS SEE SECTION 3.2;

 

Cardholder’s signature. However, eligible merchants participating in MasterCard’s Quick Payment Service Program, Visa’s Small Ticket, Visa/Discover Network or Signature Program, and or certain Discover Network transactions (see note below) are not required to obtain the Cardholder's signature under certain conditions set forth by each program;

 

Date of the transaction;

 

Amount of the transaction (including the approved currency of the sale);

 

Description of the goods and or services involved in the transaction (if there are too many items. combine them into one description; e.g., “clothing” instead of “one pair of pants, one shirt”). Do not carry information onto a second Sales Draft;

 

A valid authorization code; and

 

Merchant’s Doing Business As (“D/B/A”) name and location (city and stale required) and Merchant Account Number.

 

When imprinting Sales Drafts, do not alter the Cardholder account number, circle or underline any information on the Sales Draft or alter a Sales Draft in any way after the transaction has been completed and signed. Stray marks and other alterations on a Sales Draft may render it electronically unscannable, unreadable or illegible. This may result in a Chargeback or Summary Adjustment to your account.

 

For Discover Network sales using a paper Sales Draft (as opposed to Electronic Draft Capture), the paper Sales Draft must also contain the initials of your representative or employee that conducted the transaction. For Discover Network Credits, the Credit Draft must contain the signature of your authorized representative or employee that conducted the transaction.

 

Discover Card Sales in an amount more than $25.00 including sales tax slip, and/or Cash Over amount are not eligible for treatment as No Signature Required Card Sales and you may lose a Dispute of such a Card Sale if the Merchant fails to obtain the Cardholder’s Signature on the Transaction Receipt.

 

Eligible merchant’s participating in Quick Payment Service and/ or Small Ticket are only required to provide the Cardholder with the completed Sales Draft when requested by the Cardholder.

 

NOTE: For Discover Network transactions, if you are a merchant operating under certain merchant category codes approved by Discover Network, you are not required to obtain the Cardholder’s signature so long as the full track data is transmitted in the authorization request and the sale amount is $25.00 or less.

 

3.2.   Mail/Telephone/Internet (Ecommerce) Orders and Other Card Not Present Sales. You may only engage in mail/telephone/Internet orders provided they do not exceed the percentage of your total payment Card volume reflected on your application. Failure to adhere to this requirement may result in cancellation of your Agreement. Merchants conducting Internet transactions using Master Card or Visa Cards must have special codes (an “Electronic Commerce Indicator”) added to their authorization and settlement records. Discover Network does not use an Electronic Commerce Indicator. Failure to register as a merchant conducting internet transactions can result in fines imposed by the Associations.

 

Mail/Telephone/Internet and other Card Not Present transactions have a substantially higher risk of Chargeback. Since you will not have an imprinted or magnetically swiped transaction and you will not have the Cardholder’s signature on the Sales Draft as you would in a face-to-face transaction, you will assume all risk associated with accepting a mail/telephone/Internet or other Card Not Present transaction. The following procedures, while they will not eliminate Chargebacks, are useful in reducing them and should be followed by you:

 

Obtain the expiration date of Card.

 

On the Sales Draft clearly print the Cardholder's account number: effective and expiration dates; date of transaction; description of the goods and services; amount of the transaction (including shipping, handling, insurance, etc.): Cardholder’s name, billing address and shipping address; authorization code; and merchant’s name and address (city and state required).

 

For mail orders write “MO”; for telephone orders, write “TO” on the Cardholder’s signature line.

 

If feasible, obtain and keep a copy of the Cardholder's signature on file on a form authorizing you to submit telephone and mail order transactions.

 

You should utilize the Address Verification Service for all Card Not Present Transactions (see note below). Address Verification is specifically required for all Discover Network Card Not Present Transactions, and if you do not receive a positive match through AVS, you may not process the Discover Network Card Not Present Transaction. If you do not have AVS, contact us immediately.

 

You should obtain the 3-digit Card Validation Code number and included with each authorization request. Discover Network Association Rules specifically require that you submit the Card Validation Code with the authorization request for all Discover Network Card Not Present Transactions.

 

For telephone orders, it is recommended that written verification of the sale be requested from the Cardholder (sent by mail or fax).

 

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You may not submit a transaction for processing until after the merchandise has been shipped or the service has been provided to the customer. (The Associations will permit the immediate billing of merchandise manufactured to the customer’s specifications [i.e., special/custom orders] provided the Cardholder has been advised of the billing details.)

 

You should provide a copy of the Sales Draft to the Cardholder at the time of delivery. You must also obtain proof of delivery of the goods or services to the address designated by the Cardholder (i.e., by getting a signature of the Cardholder or person designated by the Cardholder through the delivery carrier). If the Cardholder visits one of your locations to receive the goods or services purchased, obtain an imprint of the card and the Cardholder’s signature.

 

Notify the Cardholder of delivery time frames and special handling and/or cancellation policies. Merchandise shipping dates must be within seven (7) days of the date authorization was obtained. If, after the order has been taken, additional delays will be incurred (e.g., out of stock), notify the Cardholder and reauthorize the transaction.

 

You may not require a Cardholder to complete a postcard or other document that displays the Cardholder’s account number in clear view when mailed.

 

If you accept orders via the internet, your web site must include the following information in a prominent manner:

 

- Complete description of the goods or services offered;

 

- Merchandise return and refund policy:

 

- Customer service contact, including email address and/or telephone number;

 

- Transaction currency (U.S. dollars, unless permission is otherwise received from Servicers):

 

- Any applicable export or legal restrictions; Delivery policy;

 

- Consumer data privacy policy;

 

- A description of the transaction security used on your website; and

 

- The sale or disclosure of databases containing Cardholder account numbers, personal information, or other Card transaction information to third parties is prohibited.

 

You may not accept Card Account Numbers through Electronic Mail over the Internet.

 

NOTE: Address Verification Service (“AVS”) does not guarantee against Chargebacks, but used properly, it assists you in reducing the risk of fraud by confirming whether certain elements of the billing address provided by your customer match the billing address maintained by the Issuer. AVS also may help you avoid incurring additional interchange expenses. AVS is a separate process from obtaining an Authorization and will provide a separate response. A transaction may not match addresses when submitted for AVS and still receive an Authorization. It is your responsibility to monitor the AVS responses and use the information provided to avoid high-risk transactions.

 

3.2.1.   Discover Network Protocol for Internet Transactions. Each Internet Discover Network Card transaction accepted by you and submitted to us shall comply with Discover Network standards, including, without limitation, Discover Network standards governing the formatting, transmission and encryption of data, referred to as the “designated protocol.” You shall accept only those Internet Discover Network Card transactions that are encrypted in accordance with the designated protocol. As of the date of these Operating Procedures, the designated protocol for the encryption of data is Secure Socket Layer (SSL). We may, at our discretion, withhold Settlement until security standards can be verified. However, the designated protocol, including any specifications with respect to data encryption, may change at any time upon thirty (30) days advance written notice. You shall not accept any Internet Discover Network Card transaction unless the transaction is sent by means of a browser which supports the designated protocol.

 

3.3.   Customer Service Telephone Numbers for Card types which are funded by individual non-bank Associations include:

 

American Express/Optima 1-800-528-5200
JCB, International 1-800-366-4522
TeleCheck 1-800-366-1054
Voyager 1-800-987-6591

 

4.   Data Security

 

THE FOLLOWING IS IMPORTANT INFORMATION REGARDING THE PROTECTION OF CARDHOLDER DATA. PLEASE REVIEW CAREFULLY AS FAILURE TO COMPLY CAN RESULT IN SUBSTANTIAL FINES AND LIABILITIES FOR UNAUTHORIZED DISCLOSURE AND TERMINATION OF THIS AGREEMENT.

 

4.1. Payment Card Industry Data Security Standards (PCI DSS). Visa, MasterCard, American Express, Discover Network and JCB aligned data security requirements to create a global standard for the protection of Cardholder data. The resulting Payment Card Industry Data Security Standards (PCI DSS) defines the requirements with which all entities that store, process, or transmit payment card data must comply. PCI DSS is the name used to identify those common data security requirements. The Cardholder Information Security Program (CISP) is Visa USA’s data security program, the Site Data Protection (SDP) program is MasterCard’s data security program and Discover Network Information Security and Compliance (DISC) is Discover Network’s data security program, each based on the PC!DSS and industry aligned validation requirements. PCI DSS compliance validation is focused on any system(s) or system component(s) where Cardholder data is retained, stored, or transmitted, including:

 

All external connections into your network (i.e., employee remote access, third party access for processing, and maintenance);

 

All connections to and from the authorization and settlement environment (i.e., connections for employee access or for devices such as firewalls, and routers); and

 

Any data repository outside of the authorization and settlement environment.

 

The Associations or we may impose fines or penalties, or restrict you from accepting Cards if it is determined that you are not compliant with the applicable data security requirements. We may in our sole discretion, suspend or terminate Card processing Services under our Merchant Agreement for any actual or suspected data security compromise.

 

Detailed information about DISC, can be found at the PCI DSS Council’s website: www.pcisecuritystandards.org

 

Detailed information about Visa’s CISP program can be found at Visa’s CISP website: www.visa.com/cisp.

 

Detailed information about MasterCard’s SDP program can be found at the MasterCard SDP website: http://sdp.mastercardintl.com.

 

Detailed information about DISC can be found at Discover Network’s DISC website: www.discovernetwork.com/fundsecurity/disc.html.

 

4.2.   You must comply with the data security requirements shown below:

 

You must install and maintain a secure network firewall to protect data across public networks.

 

You must encrypt stored data and data sent across networks.

 

You must use and regularly update antivirus software and keep security patches up-to-date.

 

You must restrict access to data by business “need to know,” assign a unique ID to each person with computer access to data and track access to data by unique ID.

 

Don’t use vendor-supplied defaults for system passwords and other security parameters.

 

You must regularly test security systems and processes.

 

You must maintain a policy that addresses information security for employees and contractors.

 

You must restrict physical access to Cardholder information.

 

You may not transmit Cardholder account numbers to Cardholders for Internet transactions.

 

You cannot store or retain Card Validation Codes (three-digit values printed in the signature panel of most Cards, and a four-digit code printed on the front of an American Express Card).

 

You cannot store or retain Magnetic Stripe data, PIN data or AVS data. Only Cardholder account number, Cardholder Name and Cardholder expiration date can be retained subsequent to transaction authorization.

 

You must destroy or purge all Media containing obsolete transaction data with Cardholder information.

 

You must keep all systems and Media containing Card account, Cardholder, or transaction information (whether physical or electronic) in a secure manner so as to prevent access by, or disclosure to any unauthorized party.

 

For Internet transactions, copies of the transaction records may be delivered to Cardholders in either electronic or paper formal.

 

4.3.   You may be subject to ongoing validation of your compliance with PCI DSS standards. Furthermore, we retain the right to conduct an audit at your expense, performed by us or a third party designated by us to verify your compliance, or that of your agents or third party providers, with security procedures and these Operating Procedures.

 

4.4.   In the event that transaction data suspected of having been accessed or retrieved by any unauthorized person or entity, contact us immediately, and in no event more than 24 hours after becoming aware of such activity.

 

4.5.   You must at your own expense (i) perform or cause to be performed an independent investigation (including a forensics analysis) of any data security breach of Card or transaction data, (ii) perform or cause to be performed any remedial actions recommended by any such investigation, and (iii) cooperate with us in the investigation and resolution of any security breach.

 

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4.6.   Required Information for Discover Network Security Breaches. For security breaches involving Discover Network transactions and/or track data, you must provide us and/or Discover Network with the following information: (i) the date of breach; (ii) details concerning the data compromised (e.g., account numbers and expiration dates, Cardholder names and addresses, etc.); (iii) the method of such breach; (iv) your security personnel contacts; (v) the name of any person (including law enforcement) assisting you with your investigation of such breach ; and (vi) any other information which we reasonably request from you concerning such breach, including forensics reports. You shall provide such information as soon as practicable, and the items listed in (i)-(v) shall be provided to us in any event within 48 hours of your initial notification to us of the breach. Discover Network reserves the right to conduct on-site visits to ensure compliance with its requirements.

 

4.7.   Third Parties. The data security standards set forth above also apply to any agent or third party provider that you may use to store, process or transmit Card holder data. In addition, such agents or third party providers must be registered with the applicable Association. Therefore, you must:

 

Notify us in writing of any agent or third party processor that engages in, or proposes to engage in, the storing, processing or transmitting of Cardholder data on your behalf, regardless of the manner or duration of such activities.

 

Ensure that all such agents or third party processors are (i) registered with the applicable payment card brands; and (ii) comply with all applicable data security standards, including, without limitation, the PCI DSS.

 

You are solely responsible for the compliance of any and all third parties that are given access by you to Cardholder data, and for any third party software that you may use.

 

5.   Authorizations

 

Each authorization request you submit to us must fully comply with the applicable provisions of this Agreement. Submission of an authorization request that does not fully comply may result in assessment of additional fees to you, a declined authorization response or a Chargeback to you.

 

You must obtain an Authorization Approval Code from us (or as provided in Section 5.4) for all transactions. A positive authorization response for MasterCard remains valid for seven (7) days for electronic processed transactions. For true paper merchants for MasterCard and Visa transactions the Authorization remains valid for thirty (30) days. A positive authorization response for Discover Network transactions remains valid for ninety (90) days. Failure to settle within these timeframes, may result in a late presentment Chargeback.

 

Failure to obtain an Authorization Approval Code for a sales transaction may result in a Chargeback and/or the termination of your Agreement. Authorization Approval Codes can be obtained through your POS Terminal or a Voice Response Unit (“VRU”). Any fees related to authorizations will be charged for a request for an Authorization Approval Code, whether or not the transaction is approved.

 

Do not attempt to obtain an Authorization Approval Code provided by someone other than us except as described in Section 5.4. If a Cardholder or another service provider provides you with either an authorization number or with a telephone number for obtaining authorizations, the Authorization Approval Code you receive may not be valid. Even if the transaction is initially processed and funded, it may be charged back at a later date. Also, if you receive a purported Authorization Approval Code from someone other than us, we will not have the supporting records and will be unable to verify that you received the authorization if that is later questioned in a Chargeback.

 

An Authorization Approval Code only indicates the availability of credit on an account at the time the authorization is requested. It does not warrant that the person presenting the Card is the rightful Cardholder, nor is it a promise or guarantee that you will not be subject to a Chargeback.

 

If you obtain Address Verification, you must review the AVS response separately from the authorization response and make your own decision about whether to accept the transaction. A transaction can receive an Authorization Approval Code from the Card Issuer even if AVS is unavailable or reflects that the address provided to you does not match the billing address on file at the Issuer. If the authorized Cardholder disputes such a transaction you will be responsible for the resulting Chargeback.

 

If you receive a Referral response to an attempted authorization, you may not submit the transaction without calling for and receiving a voice authorization. After receiving a Referral response you may not attempt another authorization on the same Card through your POS Terminal.

 

If you fail to obtain an Authorization Approval Code or if you submit a Card transaction after receiving a decline (even if a subsequent authorization attempt results in an Authorization Approval Code), your transaction may result in a Chargeback and may be assessed fines or fees by the Associations for which you will be responsible. These currently range from $25 to $150 per transaction. To avoid these costs and related Chargebacks, always obtain an Authorization Approval Code directly from your terminal before submitting a transaction for settlement.

 

For Cards other than MasterCard, Visa and Discover Network (e.g., American Express, JCB, etc.) or for check acceptance, you must follow the procedures for authorization and acceptance for each.

 

You may not attempt to obtain multiple authorizations for a single transaction. If a sale is declined, do not take alternative measures with the same Card to obtain an approval of the sale from other authorization sources. Instead, request another form of payment. If you accept and process a transaction that was declined, or attempt multi-transactions and/or multi-authorizations, you are subject to a Chargeback, Association fines and/or cancellation of your Agreement.

 

5.1.   Card Not Present Transactions. You must obtain the 3-digit Card Validation Code (CVV2, CVC2, CID) and submit this Code with all authorization requests with respect to transactions where the Card is not present (e.g., telephone, mail or internet sales). However, for recurring transaction authorizations you should submit the Card Validation Code with the first authorization request only, and not with subsequent recurring transaction authorization requests. (See Section 1.7).

 

NOTE: For each Card Not Present Discover Network transaction, you must also verify the name and billing address of the Discover Network Cardholder using the Address Verification System (AVS), and if you do not receive a positive match, do not process the Discover Network Card Not Present transaction.

 

5.2.  Authorization via Telephone (Other Than Terminal/ Electronic Device Users).

 

Call your designated voice authorization toll free number and enter the authorization information into the VRU using a touch tone phone or hold for an authorization representative.

 

If advised to pick up a Card, use reasonable and peaceful means to do so, and do not take any action that will alarm or embarrass the Card presenter. You will bear all responsibility for claims, liabilities, costs and expenses as a result of any action by you, your employees, vendors or agents, that attempt to retain a Card without the Issuer’s direct request or failure to use reasonable, lawful means in retaining or attempting to retain the Card. Forward the Card to: Attn: Rewards Department, P.O. Box 5019, Hagerstown, MD 21740. You may be paid a reward for the return of the Card.

 

On occasion, the Authorization Center will ask you to obtain identification from the Cardholder before issuing an approval code. If you are instructed to do so, clearly write the appropriate identification source and numbers in the space provided on the Sales Draft unless otherwise prohibited by law.

 

If the sale is declined, please remember that our operators are only relaying a message from the Card Issuer. The fact that a sale has been declined should not be interpreted as a reflection of the Cardholder’s creditworthiness. The Cardholder should be instructed to call the Card Issuer.

 

5.3.  Authorization via Electronic Devices.

 

If you use an electronic terminal to obtain an Authorization Approval Code, all sales should be authorized through this equipment. Authorizations through other methods will result in additional charges to you.

 

If your terminal malfunctions, refer to your Quick Reference Guide, if necessary. or call the POS Help Desk. The problem will either be corrected promptly or may require terminal programming or replacement. During the period in which your terminal is not functioning, remember to check it periodically since most terminal problems are temporary in nature and are quickly corrected.

 

If a terminal is moved or if wires are disconnected, causing malfunction, call the POS Help Desk immediately and follow their instructions. You may be responsible for any service charges incurred for reactivation of the terminal.

 

Until the terminal becomes operable, you must call your designated voice authorization toll free number and enter authorization information into the VRU using a touchtone phone. During this time, each transaction must be imprinted using a manual Imprinter machine. Failure to obtain an Authorization Approval Code and to imprint these transactions could result in a Chargeback to your account.

 

5.4.  Third Party Authorization System. If you have contracted with another authorization network to obtain Credit Card authorization, i.e., your terminal can Split Dial, liability resulting from discrepancies with that network must be resolved between you and that network. We will not research Chargebacks resulting from Authorization Approval Codes obtained from another authorization service organization. Such Chargebacks will be passed through to you for resolution. If an authorization provided by a third party authorization system is challenged in a Chargeback, you must obtain proof (e.g., third party authorization logs) from the authorization source and submit it to us within the time frame specified on the Chargeback documentation.

 

IF YOU CONTRACTED TO USE ONE OF OUR AUTHORIZATION SERVICES, DO NOT USE ANOTHER THIRD PARTY SYSTEM WITHOUT NOTIFYING CUSTOMER SERVICE. OTHERWISE, WE WILL BE UNABLE TO SUCCESSFULLY RESEARCH AND DEFEND ANY AUTHORIZATION RELATED CHARGEBACKS ON YOUR BEHALF. THIS DELAY WILL SIGNIFICANTLY DECREASE YOUR TIME TO RESEARCH AND PROVIDE PROOF OF AUTHORIZATION, THUS REDUCING YOUR OPPORTUNITY TO REVERSE A CHARGEBACK.

 

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If you utilize another authorization network, you will be responsible for the downgrade of any transactions to a higher cost interchange that result from a mismatch of information to our systems and those of third party authorization networks (see Section 18.1).

 

If you use a third party authorization network, you must also comply with Section 4.7.

 

Call the following for other Card types:

 

American Express/Optima 1-800-528-2121
JCB International 1-800-522-9345
TeleCheck 1-800-366-5010
Voyager 1-800-987-6589

 

Available 24 hours/day; 7 days/week.

 

All approved sales authorized in this manner must be entered manually as “post authorization” transactions into the terminal, once the terminal becomes operational. All Credit transactions must be entered into the terminal for data capture. You may be subject to a Chargeback if you receive a Referral and subsequently receive an approval. To reduce the risk of such a Chargeback, the Card should be imprinted using a manual Imprinter machine. (For specific procedures on Electronic Data Capture, refer to the Terminal Operating Instructions/Users Guide.) If the terminal malfunctions for more than twenty-four (24) hours, contact Customer Service for further instructions on processing your transactions.

 

5.5.   Automated Dispensing Machines. Records must be produced for all transactions whose origin and data capture use automated dispensing machines or Limited Amount Terminals. Records should include the Cardholder account number, merchant’s name, terminal location, transaction date and amount.

 

5.6.   Pre-Authorization for T&E (Travel & Entertainment) and Restaurant Merchants. If you are a business engaged in providing travel and/or entertainment services (e.g., car rentals, hotels, motels, etc.) or a restaurant business, and engage in the practice of “pre-authorization” you must comply with the following general procedures:

 

A hotel, motel, or car rental merchant may obtain an estimated Visa, MasterCard or Discover Network authorization at the time of check-in.

 

Restaurants must not add an estimated tip amount to the authorization request beyond the value of the goods provided, or services rendered, plus any applicable tax.

 

You must notify the Cardholder of the dollar amount you intend to “Pre-Authorize.”

 

If the customer decides to use another form of payment (e.g., cash, check, etc.) you must promptly call the Voice Authorization Response Unit to delete the authorization hold. Provide the Cardholder’s account number, original dollar amount and date of the transaction, and the authorization code. If a new transaction takes place, a new imprinted and signed Sales Draft for the exact amount and a new authorization code for that amount must be obtained.

 

VEHICLE RENTAL PROVIDERS MAY NOT INCLUDE POTENTIAL VEHICLE DAMAGE OR INSURANCE DEDUCTIBLES IN ANY PRE-AUTHORIZATIONS.

 

If you receive a decline on a transaction, you must wait twenty-four (24) hours before attempting to reauthorize. If you reauthorize prior to this time frame and receive an approval, you may be subject to a Chargeback and a fine imposed by the Associations.

 

Hotels, motels, and car rental merchants are allowed up to a 15% variance above the amount authorized. If the final amount charged to the Cardholder exceeds the original estimate by more than 15% above the preauthorization, you must authorize any additional amounts, and all incremental authorization codes must be written in the authorization area along with the date of authorization and the amount authorized.

 

Restaurants are allowed up to a 20% (instead of 15%) variance above the amount authorized. If the final amount exceeds the amount “authorized” by more than 20%, you must authorize the additional amount. Estimating the Authorization amount to include a tip is prohibited. The authorization request should include only the amount associated with the bill presented to the consumer.

 

You should obtain an authorization for the initial estimated charges and then monitor the charges to ensure that the actual charges made do not exceed the estimated charges. If the actual charges exceed the amount of the initial estimated authorization (and any subsequent estimated authorizations), then you must secure a positive authorization for the additional amount. NOTE: Subsequent authorizations should only be for the additional amount of total charges and not include amounts already authorized.

 

The estimated amount of any pre-authorization for lodging accommodations must be based on (i) the intended length of stay; (ii) the room rate; (iii) applicable taxes and service charges; and (iv) other miscellaneous charges as dictated by experience.

 

If an authorization request is declined, no charges occurring after that date will be accepted for that Cardholder.

 

You do not need to obtain a final authorization if the total sum of charges (the final amount) does not exceed 120% of the previously authorized charges. You must record the dates, authorized amounts, and their respective Authorization Approval Codes on the Sales Draft(s).

 

5.7.   Discover Network Procedure for Request for Cancellation of Authorization. If a Discover Network Card sale is cancelled or the amount of the transaction changes following your receipt of authorization for the sale, you must call your Authorization Center directly and request a cancellation of the authorization. An authorization may be cancelled at any time within fifteen (15) days of your receipt of the authorization, but must be cancelled before the sales data relating to the transaction is submitted to us, after which the authorization cannot be changed. For an authorization cancellation, you must provide us with the following information, in this order:

 

The Discover Network Merchant Number used in the authorization;

 

The Card number;

 

The original amount of the authorization being cancelled;

 

The new amount of the total transaction (if any);

 

The original authorization code for the authorization being cancelled;

 

The expiration date of the Card; and

 

A brief reason for the authorization cancellation.

 

5.8. Partial Authorization and Authorization Reversal. Partial authorization provides an alternative to a declined transaction by permitting a Card Issuer to return an authorization approval for a partial amount, an amount less than the transaction amount requested by the merchant when the available card balance is not sufficient to approval the transaction in full. The Cardholder is able to use up the remaining funds on the card and select another form of payment (i.e., another payment card, cash, check) for the remaining balance of the transaction. If you support partial authorizations, a partial authorization indicator must be included in each authorization request.

 

An authorization reversal must be submitted if the authorization is no longer needed, a partial amount of the total authorized is submitted for the settled transaction, or the Cardholder elects not to complete the purchase. The transaction sent for settlement must be no more than the amount approved in the partial authorization response. In the event that you wish to support the partial authorization functionality, you must contact us for additional rules and requirements.

 

6.   Submission/Deposit of Sales and Credit Drafts.

 

6.1.   Submission of Sales for Merchants Other Than Your Business. You may present for payment only valid charges that arise from a transaction between a bona fide Cardholder and your establishment. If you deposit or attempt to deposit transactions that arise from sales between Cardholders and a different business than the one approved by us in our Agreement with you, then the transaction may be charged back, we may suspend or debit funds associated with all such transactions, and we may immediately terminate your account and the Agreement.

 

6.1.1.   Factoring. For Discover Network transactions, Factoring is considered merchant fraud and strictly prohibited, unless you are registered with us as a Payment Service Provider. Factoring is the submission of authorization requests and/or Sales Drafts by a merchant for Card transactions transacted by another business. If you submit Sales Drafts on behalf of another Person, you will suffer any losses associated with the disputes of the Discover Network Card Sales. Also if any fraud is involved, you could face criminal prosecution.

 

6.2.   Timeliness. In order to qualify for the lowest interchange Discount Rate, all Sales and Credit Drafts must be properly completed and submitted daily. If you have not received payment for submitted Sales Drafts after one (1) week from your normal payment date, contact Customer Service. Late Submission of Sales or Credit Drafts may result in increased interchange rates or fees or in a Chargeback to you.

 

6.3.   Mail/Branch Deposit Procedures. Complete the appropriate summary form designated for your use. Imprint the completed summary with your Merchant Identification Card, if applicable, and sign it. Please do not staple or clip Sales Drafts together or to summary forms. This will distort the Cardholder's account number and may result in a Summary Adjustment or Chargeback to you. Mail your deposits daily to us, or, if your Agreement allows deposit at a local bank branch, you must make daily deposits.

 

Do not send us the merchant copies (which are for your records); submit only the Bank hard copies of the transactions. If merchant copies are submitted, they will be returned to you unprocessed.

 

6.4.   Electronic Merchants: Daily Batching Requirements & Media Submission. Batches must be transmitted to us by the time indicated on the Additional Important Information page in Part IV, Section A.2 of the Agreement in order to be processed on the date of transmission. Additionally, if you deposit via magnetic tape, electronic transmissions, or Electronic Data Capture terminal, and have contracted to send the actual Sales and Credit Drafts to us for microfilming and retrieval, the Sales and Credit Drafts (Media) must be batched daily by register/terminal following the procedures below. Failure to do so may result in a processing fee and/or a Chargeback due to our inability to retrieve the Media as requested by the Card Issuer.

 

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A register/terminal Batch header form must be filled out for each Batch of Media.

 

The Batch header must be imprinted with your Merchant Identification Card, and all areas completed properly (i.e., Batch number, date, amount, number of items, etc.).

 

The Batch/deposit total must match to the settled/reconciled amount displayed on the terminal upon closing the Batch.

 

Any discrepancies between the actual Media and electronic display must be reconciled and corrected before storing the Media (for merchants who contract to hold their Media) or before sending us the copies of the deposit. Otherwise, transactions may appear to be a new Submission and may be manually keyed (causing duplicate billing to Cardholders and resulting in Chargebacks) or we may not be able to retrieve an item when requested by the Card Issuer.

 

It is your responsibility to ensure that the actual Media is batched correctly and, depending on the terms of your Agreement, either stored at your location or sent to Processor. (In some cases, the actual Media is sent daily to your head office, and forwarded to Processor for microfilming.)

 

You must confirm that your equipment has transmitted its Batches to us at least once daily. Even if your equipment is designed or programmed to close and submit Batches without your intervention, it is ultimately your responsibility to confirm that the Batches have been transmitted to us for processing.

 

7.  Settlement

 

Your funds for MasterCard/Visa/Discover Network transactions will be processed and transferred to your financial institution within two (2) Business Days from the time a Batch is received by Processor if your financial institution is the Bank. If your financial institution is not the Bank, your MasterCard/Visa/Discover Network transactions will be processed via the Federal Reserve within two (2) Business Days from the are a Batch is received by Processor. The Federal Reserve will transfer such amounts to your financial institution.

 

8.   Refunds/Exchanges (Credits)

 

8.1.   Refunds

 

You must promptly complete and submit a Credit Draft for the total amount of the refund, which must include the following information:

 

- The account number and expiration date;

 

- The Cardholder's name;

 

- Your name, city, state and Merchant Account Number;

 

- A description of the goods or services;

 

- The transaction date of the Credit;

 

- The total amount of the Credit; and

 

- For Discover Network transactions, the approved currency used and the signature of our authorized representative or employee.

 

Full refunds must be for the exact dollar amount of the original transaction including tax, handling charges, etc. (You must identify the shipping and handling charges incurred.) The refund amount may not be for more than the original Credit Card sale amount.

 

All dollar amounts and other handwritten information must be clearly written. (Stray marks on the Credit Draft will render it unscannable/illegible.)

 

Do not circle or underline any information on the Credit Draft.

 

Imprint the draft with the same Card used by the Cardholder to make the original purchase. You should not credit an account that differs from the account used for the original transaction.

 

Never give cash, check or in-store Credit refunds for Credit Card sales.

 

Have the Cardholder sign the Credit Draft, give the Cardholder the appropriate copy, and deposit the Credit Draft immediately. Failure to process a Credit within five (5) calendar days may result in a Chargeback.

 

Authorization is not required for refunds.

 

You cannot intentionally submit a sale and an offering Credit at a later date solely for the purpose of debiting and crediting your own or a customer’s account.

 

You are responsible for paying all refunds submitted to us on your merchant account. We assume no responsibility for verifying any Credits or refunds.

 

YOU ARE RESPONSIBLE TO SECURE YOUR TERMINALS AND TO INSTITUTE APPROPRIATE CONTROLS TO PREVENT EMPLOYEES OR OTHERS FROM SUBMITTING REFUNDS THAT DO NOT REFLECT BONA FIDE RETURNS OR REIMBURSEMENTS OF PRIOR TRANSACTIONS.

 

8.2.  Exchanges.

 

No additional paperwork is necessary for an even exchange. Just follow your standard company policy.

 

For an uneven exchange, complete a Credit Draft (follow the procedures outlined in Section 8.1) for the total amount of only the merchandise returned. The Cardholder’s account will be credited for that amount. Then, complete a new Sales Draft for the total amount of any new merchandise purchased.

 

9.  Retention of Records For Retrievals and Chargebacks

 

9.1.  Retain Legible Copies.

 

For MasterCard and Visa: You must securely retain legible copies of all Sales and Credit Drafts or any other transaction records for a period of eighteen (18) months from the date of each transaction and a period of five (5) years for the retention of healthcare Sales and Credit Drafts.

 

For discover Network: You must securely retain legible copies of all Sales and Credit Drafts or any other transaction records for the longer of (i) 365 days or (ii) the resolution of any pending or threatened disputes, claims, disagreements or litigation involving the Card transaction. You must also keep microfilm or other copies of Sales Drafts for no less than three (3) years from the date of the Discover Network transaction.

 

9.2.  Provide Sales and Credit Drafts. You must provide all Sales and Credit Drafts or other transaction records requested by us within the shortest time limits established by Association Rules. You are responsible for any deficiencies in Card transaction data transmitted or otherwise delivered to us.

 

9.3.  Ensure Proper Retrieval Fulfillment. To ensure proper Retrieval fulfillments and/or Chargeback processing, Sales and Credit Drafts must contain the full sixteen (16) digit account number and expiration date. Failure to retain this information could result in a future Chargeback to your account.

 

10.  Chargebacks; Retrievals and Other Debits

 

10.1. Chargebacks.

 

10.1.1. Generally. Both the Cardholder and the Card Issuer have the right to question or dispute a transaction. If such questions or disputes are not resolved, a Chargeback may occur. A Chargeback is a Card transaction that is returned to us by the Card Issuer. As a result, we will debit your Settlement Account or settlement funds for the amount of the Chargeback. It is strongly recommended that, whenever possible, you contact the Cardholder directly to resolve a disputed transaction or Chargeback, unless the dispute involves a Discover Network Cardholder, in which case Discover Network rules and regulations expressly prohibit you from contacting the Discover Network Cardholder regarding the dispute. You are responsible for all Chargebacks and related costs arising from your transactions.

 

10.1.2. Transaction Documentation Requests. In some cases, before a Chargeback is initiated, the Card Issuer will request a copy of the Sales Draft, via a request for transaction documentation. We will forward the request to you. You must respond to the request within the time frame and manner set forth in the request. We will then forward your response to the Card Issuer. If you fail to timely respond, we will so notify the Card Issuer and a Chargeback may result. Upon receipt of a transaction documentation request, immediately retrieve the requested Sales Draft(s) using the following guidelines:

 

Make a legible copy, centered on 8·1/2 x 11 -inch paper (only one (1) Sales Draft per page).

 

Write the ‘case number’ from the request for transaction documentation on each copy/page.

 

If applicable, make copies of a hotel folio, car rental agreement, mail/phone/Internet order form, or other form of receipt.

 

If a Credit transaction has been processed, a copy of the Credit Draft is also required.

 

Letters are not acceptable substitutes for Sales Drafts.

 

Fax or mail legible copies of the Sales Draft(s) to the fax number or mail address provided on the request form.

 

If you fax your response, please set your fax machine to print your fax number and name on the documents that you send. We can use this information to help determine where the documentation received originated from should additional research be required.

 

Additionally, please set the scan resolution on your fax machine to the highest setting. The higher resolution setting improves the clarity of characters and graphics on the Sales Drafts transmitted and helps reduce the number of illegible fulfillments and/or Chargebacks.

 

If we do not receive a clear, legible and complete copy of the transaction documentation within the timeframe specified on the request, you may be subject to a Chargeback for “non-receipt” for which there is no recourse.

 

A handling fee may be charged by the Issuer and will be debited from your Settlement Account or settlement funds if, a transaction documentation request results from a difference in the following information on the Sales Draft and the transmitted record: merchant name or an incorrect city, state, foreign country and/or transaction date.

 

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10.1.3.  Chargeback Process. Regardless of whether you respond to a transaction documentation request, a Chargeback may be debited to your Settlement Account for numerous reasons (see below). If the Card Issuer submits a Chargeback, we will send you a Chargeback notification, which may also include a request for transaction documentation. Due to the short time requirements imposed by MasterCard, Visa and Discover Network, it is extremely important that you respond to a Chargeback notification and transaction documentation request within the time frame set forth in the notification. Do not process a Credit transaction once a Chargeback is received; the Card Issuer will Credit the Cardholder’s account If the information you provide is both timely and, in our sole discretion, sufficient to warrant a representment of the transaction and/or reversal of the Chargeback, we will do so on your behalf. However, representment and/or reversal is ultimately contingent upon the Card Issuer and/or Cardholder accepting the transaction under applicable Association guidelines. Representment or reversal is not a guarantee that the Chargeback has been resolved in your favor.

 

For Visa Chargebacks: If we reverse the Chargeback and represent the transaction to the Card Issuer, the Card Issuer, at its sole discretion, may elect to submit the matter for arbitration before Visa. Visa currently charges a $250 filing fee and a $250 review fee. If a decision is made in favor of the Cardholder and/or Card Issuer, and the Chargeback is upheld, you will be responsible for all such fees and any other applicable fees and penalties imposed by Visa, as they may change from time to time. Such fees and penalties will be debited from your Settlement Account or settlement funds, in addition to the Chargeback.

 

For MasterCard Chargebacks: If we reverse the Chargeback and represent the transaction to the Card Issuer, the Card Issuer, at its sole discretion, may elect to resubmit the Chargeback. In such event, at the discretion of Processor, we will debit your Settlement Account or settlement funds for the Chargeback. However, if you feel strongly that it is an invalid Chargeback, we may, on your behalf and at your request, submit the matter for arbitration before MasterCard. MasterCard currently charges a $150 filing fee and a $250 review fee. If a decision is made in favor of the Cardholder and/or Card Issuer, and the Chargeback is upheld, you will be responsible for all such fees and any other penalties imposed by MasterCard as they may change from time to time. Such fees and penalties will be debited from your Settlement Account or settlement funds, in addition to the Chargeback.

 

For Discover Network Chargebacks: If Discover Network rejects our representment request and you feel strongly that the Chargeback is invalid, we may at the discretion of Processor and on your behalf and at your request, submit the matter for dispute arbitration before Discover Network. Discover Network charges fees for representment requests and an arbitration fee as published in their fee schedule.

 

If the Chargeback is not disputed within the applicable time limits set forth by MasterCard, Visa, and Discover Network rules and regulations, reversal rights are forfeited. Our only alternative, for Visa and MasterCard non-fraud Chargeback reason codes, is to attempt a “good faith collection” from the Card Issuer on your behalf. This process can take up to six (6) months and must meet the Card Issuer’s criteria (e.g., at or above a set dollar amount). Good faith collection attempts are not a guarantee that any funds will be collected on your behalf. Card Issuers normally charge good faith collection fees, which are deducted from the transaction amount if accepted in addition to any processing fees that are charged by us.

 

NOTE: Discover Network does not offer good faith collection for Acquirers.

 

MasterCard and Visa Association Rules require that a merchant make a good faith attempt and be willing and able to resolve any disputes directly with the Cardholder. Discover Network rules and regulations, however, prohibit you and/or us from contacting the Cardholder directly regarding dispute(s) or any other matter, except as required for acceptance of Discover Network transactions, and require you and/or us to submit any responses to dispute notices directly to Discover Network.

 

Due to Association Rules, you may not re-bill a Cardholder after a Chargeback is received for that transaction, even with Cardholder authorization.

 

We strongly recommend that you include a detailed rebuttal letter along with all pertinent documents when responding to a transaction request or a Chargeback notification (e.g., rental agreement, imprinted portion of the invoice or Sales Draft; the portion signed by the Cardholder, and the area where the authorization codes, with amounts and dates, are located).

 

Due to the short time frames and the supporting documentation necessary to successfully (and permanently) reverse a Chargeback in your favor, we strongly recommend the following:

 

Avoid Chargebacks by adhering to the guidelines and procedures outlined in these Operating Procedures.

 

If you do receive a Chargeback, investigate, and if you dispute the Chargeback, submit the appropriate documentation within the required time frame.

 

Whenever possible, contact the Cardholder directly to resolve the dispute, unless the dispute relates to a Discover Network Cardholder, in which case direct contact with the Discover Network Cardholder regarding the dispute is prohibited by Discover Network Association Rules.

 

If you have any questions, call Customer Service.

 

10.1.4. Chargeback Reasons. The following section outlines the most common types of Chargebacks. This list is not exhaustive. For ease of understanding, we have combined like Chargebacks into seven groupings. We have included recommendations on how to reduce the risk of Chargebacks within each group. These are recommendations only, and do not guarantee that you will be able to prevent Chargebacks.

 

1. Authorization Issues: Proper Authorization procedures were not followed and valid Authorization was not obtained.

 

The following scenarios could cause an Authorization Related Chargeback to occur:

 

Authorization not obtained.

 

Authorization was declined.

 

Transaction processed with an expired card and Authorization was not obtained.

 

Transaction was processed with an invalid account number and Authorization was not obtained.

 

Card Recovery Bulletin (CRB) or Exception File was not checked (transactions below floor limit).

 

To reduce your risk of receiver an Authorization Related Chargeback:

 

Obtain valid Authorization on the day of the transaction.

 

- Card Present Transactions Authorization must be obtained on the transaction date for the amount settled.

 

- Card Not Present Transactions Authorization must be obtained on the transaction date for the amount settled. However, if merchandise is being shipped, Authorization must be obtained within seven calendar days of the transaction ship date.

 

If a declined response is received request another form of payment from the Cardholder.

 

If a Referral response is received follow proper voice procedures to obtain a valid Authorization and obtain an imprint of the card.

 

“Pick-up” response indicates that the Issuer is requesting for the card to be retained and returned back to them. The Credit Card should not be accepted for payment. Additionally, you can choose to retain the Credit Card and return it to the Acquirer for a reward.

 

Merchants should not exceed any predetermined thresholds for specific terminal types as specified by each Payment Card Company.

 

2. Cancellations and Returns: Credit was not processed properly or the Card holder has cancelled and/or returned items.

 

The following scenarios could cause a cancellation and Return Related Chargeback to occur:

 

Cardholder received damaged or defective merchandise.

 

Cardholder continued to be billed for cancelled recurring transaction.

 

Credit transaction was not processed.

 

To reduce your risk of receiver a Cancellation and Return Related Chargeback:

 

Issue Credit to the Cardholder on the same account as the purchase in a timely manner.

 

- Do not issue Credit to the Cardholder in the form of cash, check or in-store/merchandise Credit as we may not be able to recoup your funds in the event the transaction is charged back.

 

Ensure customers are fully aware of the conditions for recurring transactions. Cancel recurring billings as soon as notification is received from the customer or as a Chargeback, and Issue a Credit as needed to the cardholder in a timely manner.

 

Pre-notify the Cardholder of billings within 10 days (Domestic) and 15 (International) prior to billing, allowing the Cardholder time to cancel the transaction.

 

Provide proper disclosure of your refund policy for returned/cancelled merchandise, or services to the cardholder at the time of transaction.

 

- Card present, cardholder signed the Sales Draft containing disclosure

 

If applicable, the words “NO EXCHANGE, NO REFUND,” etc. must be clearly printed in 1/4 inch lettering on the Sales Draft near or above the Cardholder signature.

 

- Ecommerce, provide disclosure on website on same page as check out showing Cardholder must click to accept prior to completion.

 

- Card Not Present, provide cancellation policy at the time of the transaction.

 

- Provide cancellation numbers to Cardholder’s when lodging services are cancelled.

 

Ensure delivery of the merchandise or services ordered to the Cardholder.

 

3. Fraud: Transactions that the Cardholder or authorized user claim are unauthorized; the account number is no longer in use or is fictitious, or the merchant was identified as “high risk.”

 

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The following scenarios could cause a fraud Related Chargeback to occur:

 

Multiple transactions were completed with a single card without the Cardholder’s permission

 

Counterfeit card was utilized and proper acceptance procedures were not followed

 

Authorization was obtained; however, full track data was not transmitted

 

Cardholder stales that they did not authorize or participate in the transaction

 

To reduce your risk of receiving a Fraud Related Chargeback:

 

Card Present Transactions:

 

Obtain an Authorization for all transactions

 

If you are an electronic merchant, magnetically swipe all card transactions through your electronic authorization device to capture Cardholder information and ensure the displayed Cardholder number matches the number on the card

 

If you are unable to swipe the card or if a Referral response is received, imprint the card using a valid imprinting device that will capture the embossed card and merchant information. Do not alter the imprint on the draft in any way. Manually entering the information into the terminal does not protect you from this type of Chargeback. All pertinent information relating to the transaction must be written on the manually imprinted draft (transaction date, dollar amount, authorization code and merchandise description) along with the Cardholder signature.

 

NOTE: Do not imprint on the back of a signed draft. The imprint must be on the transaction document that contains all transaction elements to prove the card was present at the time of the transaction.

 

Obtain the Cardholder signature for all transactions, ensure the signature on the draft matches the signature on the back of the card.

 

Process all transaction one time and do not batch out transaction multiple times.

 

Educate staff on procedures to eliminate point of sale (POS) fraud.

 

Card Not Present Transactions:

 

Participation in recommended Fraud Prevention Tools:

 

- Verified by Visa Program

 

- MasterCard Secure Code

 

- Address Verification Services

 

- CVV2, CVC2 and CID Verification

 

NOTE: While transactions utilizing these tools may still be disputed, the service may assist you with your decision to accept the card for the transaction.

 

Ensure you ship to the AVS confirmed address (bill to and ship to should match).

 

Obtain Authorization for all transactions.

 

Ensure merchant descriptor matches the name of the business and is displayed correctly on the Cardholder statement.

 

Ensure descriptor includes correct business address and a valid customer service number.

 

4. Cardholder Disputes: Merchandise or services not received by the Cardholder, Merchandise defective or not as described.

 

The following scenarios could cause a Cardholder Dispute Chargeback to occur:

 

Services were not provided or merchandise was not received by the Cardholder.

 

The Cardholder was charged prior to merchandise being shipped or merchandise was not received by agreed upon delivery date or location.

 

Cardholder received merchandise that was defective damaged or unsuited for the purpose sold, or did not match the description on the transaction documentation/verbal description presented at the time of purchase.

 

Cardholder paid with an alternate means and their Credit Card was also billed for the same transaction.

 

Cardholder cancelled service or merchandise and their Credit Card was billed.

 

Cardholder billed for a transaction that was not part of the original transaction document.

 

To reduce your risk of receiving a Cardholder Dispute Related Chargeback:

 

Provide Services or Merchandise as agreed upon and described to the cardholder, clearly indicate the expected delivery date on the sales receipt or invoice.

 

Contact the cardholder in writing if the merchandise or service cannot be provided or is delayed, and offer the cardholder the option to cancel if your internal policies allow.

 

In the event that the cardholder received defective merchandise or the merchandise received was not as described; resolve the issue with the cardholder at first contact.

 

If the merchandise is being picked up by the Cardholder have them sign for the merchandise after inspection that it was received in good.

 

Do not charge the Cardholder until the merchandise has been shipped, ship according to the agreed upon terms and obtain signed Proof of Delivery from the Cardholder.

 

If unable to provide services or merchandise, issue credit to cardholder in a timely manner.

 

Accept only one form of payment per transaction and ensure the cardholder is only billed once per transaction.

 

Do not bill Cardholder for loss, theft or damages unless authorized by the Cardholder.

 

5. Processing Errors: Error was made when transaction was processed or it was billed incorrectly.

 

The following scenarios could cause a Processing Error Chargeback to occur:

 

Transaction was not deposited within the Payment Card Company specified timeframe.

 

Cardholder was issued a credit voucher; however, the transaction was processed as a sale.

 

Transaction was to be processed in a currency other than the currency used to settle the transaction.

 

The account number or transaction amount utilized in the transaction was incorrectly entered.

 

A single transaction was processed more than once to the cardholder's account.

 

Cardholder initially presented card as payment for the transaction; however Card holder decided to use an alternate form of payment

 

Limited amount or self-service terminal transaction was processed for an amount which is over the pre-determined limit.

 

To reduce your risk of receiving a Processing Error Related Chargeback:

 

Process all transactions within the Payment Card Company specified timeframes.

 

Ensure all transactions are processed accurately and only one time.

 

NOTE: In the event that a transaction was processed more than once; immediately issue voids, transaction reversals or credits.

 

Ensure that credit transaction receipts are processed as credits and sale transaction receipts are processed as sales.

 

Ensure all transactions received a valid authorization code prior to processing the transaction and obtain a legible magnetic swipe or imprinted transaction document that is signed.

 

Do not alter transaction documentation or make any adjustments unless the Card holder has been contacted and agrees to any modifications of the transaction amount.

 

Ensure limited amount, self-service and automated fuel dispenser terminals are set properly to conform to the pre-determined limits.

 

6. Non Receipt of Information: Failure to Respond to a Retrieval Request or Cardholder Does Not Recognize.

 

The following scenarios could cause Non Receipt of Information Chargeback to occur:

 

The transaction documentation was not provided to fulfill the retrieval request.

 

The retrieval request was fulfilled with an illegible transaction receipt or was an invalid fulfillment (incorrect sales slip or sales slip did not contain required information which may include signature).

 

The Cardholder does not recognize or is unfamiliar with the transaction due to the merchant name and/or location not matching the name and/or location where the transaction took place.

 

To reduce your risk of receiving a Non Receipt of Information Related Chargeback:

 

Provide a clear and legible copy of the transaction documentation that contains all required data elements within the required timeframe that is specified on the retrieval request.

 

Ensure that the most recognizable merchant name, location and/or customer service phone number is provided on all transactions.

 

Retain copies of all transaction documentation for the required timeframe that is specified by each Payment Card Company.

 

Develop efficient methods to retrieve transaction documentation to maximize ability to fulfill requests.

 

10.2. Other Debits. We may also debit your Settlement Account or your settlement funds in the event we are required to pay Association fees, charges, fines, penalties or other assessments as a consequence of your sales activities. Such debits shall not be subject to any limitations of time specified elsewhere in the Agreement.

 

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The following is a list of reasons for other debits. We may add to or delete from this list as changes occur in the Association Rules or our operational requirements:

 

Association fees, charges, fines, penalties, registration fees, or other assessments including any fees levied against us or any amount for which you are obligated to indemnify us.

 

Currency conversion was incorrectly calculated. NOTE: For Discover Network transactions, you are not permitted to convert from your local Discover Network approved currency into another currency, nor may you quote the price of a transaction in U.S. Dollars if completed in another approved currency.

 

Discount not previously charged.

 

Reversal of deposit posted to your account in error.

 

Debit for Summary Adjustment not previously posted.

 

Reversal or Credit for deposit previously posted.

 

Debit for Chargeback never posted to your account.

 

Debit for EDC Batch error foe.

 

Association Merchant Chargeback/Fraud Monitoring Fee - Excessive Chargeback Handling Fee.

 

Failure of transaction to meet Member Controller Authorization Service (“MCAS”)

 

- Cardholder account number on exception file.

 

Original transaction currency (foreign) not provided.

 

Travel Voucher exceeds maximum value.

 

Debit and/or fee for investigation and/or Chargeback costs related to this Agreement, or for costs related to our collection activities in an amount no less than $100.00.

 

Costs arising from replacement or damage to equipment rented.

 

Payment of current or past due amounts for any equipment purchase, rental or lease.

 

Incorrect merchant descriptor (name and/or city, state) submitted.

 

Incorrect transaction date submitted.

 

Shipping and handling interchange fees.

 

Costs or expenses associated with responding to any subpoena, garnishment, levy or other legal process associated with your account.

 

10.3. Summary (Deposit) Adjustments/Electronic Rejects. Occasionally, it is necessary to adjust the dollar amount or your summaries/Submissions (deposits) and credit or debit your Settlement Account or settlement funds accordingly. The following is a list or the most request reasons for Summary (Deposit) Adjustments/Electronic Rejects:

 

Your summary rejected an arithmetic error.

 

Submitted sales not included in your Agreement (e.g., American Express, JCB).

 

The dollar amount is unreadable/illegible.

 

The Cardholder’s account number is unreadable/illegible.

 

Duplicate Sales Draft submitted.

 

Credit Card number is incorrect/incomplete.

 

Summary indicated credits, but no credits were submitted.

 

10.4. Disputing Other Debits and Summary Adjustments. In order to quickly resolve disputed debits and Summary Adjustments, it is extremely important that the items listed in this section be faxed or sent to the address listed on the notification.

 

If the Summary Adjustment is for an unreadable or incorrect Cardholder number, resubmit the corrected Sales Draft with your next deposit. Also, if the transaction is over thirty (30) calendar days old, you must reauthorize and obtain a valid Authorization Approval Code.

 

A clear and legible copy of the Sales Draft containing the following should be obtained from your rules:

 

Date of sale/Credit;

 

Cardholder's account number, name and signature;

 

Total amount or the sale and description of goods and services; and

 

Date and Authorization Approval Code.

 

Include a dated cover letter detailing the reasons for requesting a review or the debit or Summary Adjustment and documentation to support your dispute. (You should retain a copy or the correspondence and all documentation for your files.) If the inquiry is related to prior correspondence, be sure to include the control number we previously used.

 

Immediately fax or mail the Sales or Credit Drafts to the fax number or address provided on your notification letter.

 

If you have any questions, please call the Customer Service number provided on the last page or this Program Guide. If a Customer Service Representative informs you that additional documentation is required in order to fully review the item, please immediately submit your rebuttal and transaction documentation to the fax number or address listed on the debit notification.

 

11.  Account Maintenance

 

11.1.  Change of Settlement Number. If you change the Settlement Account in which you receive the proceeds or your transactions, you must call Customer Service or your Relationship Manager immediately. If you accept payment types other than Visa, MasterCard and Discover Network (such as the American Express Card, JCB and TeleCheck Services), you are also responsible for contacting the Associations or companies governing those Cards to notify them of this change.

 

11.2.  Change in Your legal Name or Structure. You must call Customer Service or your Relationship Manager and request a new Agreement.

 

11.3.  Change in Company DBA Name, Address or Telephone/Facsimile Number. To change your company DBA name, address or telephone/facsimile number, you must send the request in writing to the address on your statement.

 

11.4.   Other Change(s) in Merchant Profile. You must immediately notify us or any change to the information on file with us in your merchant profile, including: (i) any new lines or types or business; (ii) change in ownership;(iii) closing or liquidation of business or any location; (iv) change in Card processing method (i.e., paper Sales Drafts to POS Device); (v) voluntary or involuntary party to a bankruptcy case; (vi) entry into a loan or other agreement with a third party that seeks to affect this Merchant Agreement; and/or (vii) change from a business that exclusively conducts card present retail sales to one that accepts Card sales by mail, telephone or Internet transactions. We retain the right to terminate this Agreement if you fail to notify us of any change to the information in your merchant profile.

 

11.5.  Charges for Changes to Account Maintenance. You may be charged for any other changes referenced in this Section or any other changes requested by you or otherwise necessary related to account maintenance

 

12.  Association Compliance

 

MasterCard, Visa and Discover Network have established guidelines, merchant monitoring programs and reports to track merchant activity such as, but not limited to excessive Credits and Chargebacks, and increased deposit activity. In the event you exceed the guidelines or submit suspicious transactions as identified by an Association or any related program or reports. you may be subject to: (i) operating procedure requirement modifications; (ii) incremental Chargebacks and/or fees; (iii) settlement delay or withholding; (iv) termination or your Agreement; or (v) audit and imposition or fines.

 

13. Supplies

 

Placing Orders:

 

To order additional supplies, call Customer Service when you have two months inventory letter. We will ship you an adequate amount or supplies. The amount of supplies (based on usage) on hand should not exceed a three- to six-month supply.

 

In an EMERGENCY, please contact Customer Service using the number provided on the last page of this Program Guide. If supplies are sent via an express delivery service, the delivery charges will be debited to your account.

 

You are responsible for unauthorized use or sales/Credit and summary Media. We recommend that you store all supplies in a safe location.

 

You may be charged for supplies and applicable shipping and handling charges.

 

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B. CARD GENERAL TERMS

 

In addition to the preceding Operating Procedures, our Agreement with you includes the following General Terms. If you fail to follow any of the provisions of the Operating Procedures or General Terms, you may incur certain liabilities or we may terminate our Agreement.

 

14. Services

 

Subject to Association Rules, Services may be performed by one or more of our affiliates, including the provision of terminals or other equipment and local support functions in connection with this Agreement.

 

15.  Credit Card Operating Procedures; Association Rules

 

You agree to follow all requirements of this Agreement in connection with each Card transaction and to comply with all applicable Association Rules. From time to time, we may amend the Operating Procedures, by providing you with at least 20 days’ prior written notice, and those provisions will be deemed incorporated into this Agreement. However, for changes in the Association Rules or for security reasons, certain changes in Card procedures may become effective on shorter notice. If there are any inconsistencies between the General Terms and the Operating Procedures, the General Terms will govern.

 

16.  Settlement of Card Transactions

 

16.1.  We will only be required to settle Card transactions for Card types specified in your Application. Promptly after presentment of Sales Drafts pursuant to the Operating Procedures, we will initiate a transfer of the applicable settlement funds to you.

 

16.2.  All settlements for Visa, MasterCard and Discover Network Card transactions will be net of Credits/refunds, adjustments, applicable discount fees when due, Chargebacks and any other amounts then due from you. We may also set off from any payments otherwise due, any amounts owed to our affiliates (and/or affiliates of Bank) whether or not arising out of or related to this Agreement.

 

16.3.  All Credits to your Settlement Account or other payments to you are provisional and are subject lo, among other things, our final audit, Chargebacks (including our related losses), fees and fines imposed by the Associations. You agree that we may debit or credit your Settlement Account for any deficiencies, overages, fees and pending Chargebacks, or may deduct such amounts from settlement funds due to you. Alternatively, we may elect to invoice you for any such amounts, net due 30 days after the invoice date or on such earlier date as may be specified.

 

16.4.  We will not be liable for any delays in receipt of funds or errors in debit and Credit entries caused by third parties including but not limited to any Association or your financial institution.

 

16.5. In addition to any other remedies available to us under this Agreement, you agree that should any Event of Default (see Section 23.4) occur, we may, with or without notice, change processing or payment terms and/or suspend Credits or other payments of any and all funds, money and amounts now due or hereafter to become due to you pursuant to the terms of this Agreement, until we have had reasonable opportunity to investigate such event.

 

17.  Exclusivity

 

During the term of this Agreement, you shall use us as your exclusive provider of all Services.

 

18.  Fees; Adjustments; Collection of Amounts Due

 

18.1.  You shall be charged fees for the Services, which shall be calculated and payable pursuant to this Agreement and any additional pricing supplements. You acknowledge that the fees agreed to are based on the assumption that your transactions will qualify for certain interchange levels (your Anticipated Interchange Levels), as set by the applicable Association. If a transaction fails to qualify for your Anticipated Interchange Levels, then the Association will downgrade the transaction and process it at a more costly interchange level for which it does qualify. In that event, you shall be charged a Non-Qualified Interchange Fee, which is the difference in the interchange fee associated with the Anticipated Interchange Level and the interchange fee associated with the interchange level at which the transaction actually was processed; plus, any applicable Non-Qualified Surcharge for each non-qualifying transaction, the amount of which is set forth in the service fee schedule. For more information on Visa’s and MasterCard’s interchange rates, please go to www.visa.com and www.mastercard.com.

 

18.2.  All authorization fees will be charged for each transaction that you attempt to authorize. All capture fees will be charged for each transaction that you transmit to us for settlement.

 

18.3.  The fees for Services set forth in this Agreement are based upon assumptions associated with the anticipated annual volume and average transaction size for all Services as set forth in this Agreement and your method or doing business. If the actual volume or average transaction size are not as expected or if you significantly alter your method of doing business, we may adjust your discount fee and transaction fees without prior notice.

 

18.4.  The fees for Services set forth in this Agreement may be adjusted to reflect increases or decreases by Associations in interchange, assessments and other Association fees or to pass through increases charged by third parties for on-line communications and similar items. All such adjustments shall be your responsibility to pay and shall become effective upon the date any such change is implemented by the applicable Association or third party.

 

18.5.  Subject to Section 23.3 we may also increase our fees for Services for any other reason by notifying you twenty (20) days prior to the effective date of any such change.

 

18.6.  If you receive settlement funds by wire transfer, we may charge a wire transfer fee per wire.

 

18.7.  To the extent the Automated Clearing House (“ACH”) settlement process is used to effect debits or Credits to your Settlement Account, you agree to be bound by the terms of the operating rules of the National Automated Clearing House Association, as in effect from time to time. You hereby authorize us to initiate credit and debit entries and adjustments to your account through the ACH settlement process and/or through direct instructions to the financial institution where your Settlement Account is maintained for amounts due under this Agreement and under any agreements with us or our affiliates for any related services, as well as for any credit entries in error. You hereby authorize the financial institution where your Settlement Account is maintained to effect all such debits and credits to your account. This authority will remain in full force and effect until we have given written notice to the financial institution where your Settlement Account is maintained that all monies due under this Agreement and under any other agreements with us or our affiliates for any related services have been paid in full.

 

18.8.  You agree to pay any fines imposed on us by any Association resulting from Chargebacks and any other fees or fines imposed by an Association with respect to your acts or omissions. You are also responsible for any fines or fees imposed on us as a result of acts or omissions by your agents or third parties.

 

18.9.  If your Chargeback percentage for any line of business exceeds the estimated industry Chargeback percentage, you shall, in addition to the Chargeback fees and any applicable Chargeback handling fees or fines, pay us an excessive Chargeback fee for all Chargebacks occurring in such month in such line(s) of business. Each estimated industry Chargeback percentage is subject to change from time to time by us in order to reflect changes in the industry Chargeback percentages reported by Visa, MasterCard or Discover Network. Your Chargeback Percentage will be calculated as the larger of (a) the total Visa, MasterCard and Discover Network Chargeback items in any line of business in any calendar month divided by the number of Visa, MasterCard and Discover Network transactions in that line of business submitted that month, or (b) the total dollar amount of Visa, MasterCard and Discover Network Chargebacks in any line of business received in any calendar month divided by the total dollar amount or your Visa, MasterCard and Discover Network transactions in that line of business submitted in that month.

 

18.10.  If you believe any adjustments should be made with respect to your Settlement Account, you must notify us in writing within 45 days after any debit or Credit is or should have been effected. If you notify us after such time period, we may, in our discretion, assist you, at your expense, in investigating whether any adjustments are appropriate and whether any amounts are due to or from other parties, but we shall not have any obligation to investigate or effect any such adjustments. Any voluntary efforts by us to assist you in investigating such matters shall not create any obligation to continue such investigation or any future investigation.

 

19.  Chargebacks

 

19.1.  You shall be responsible for reimbursing us for all transactions you submit that are charged back. See the Operating Procedures for additional information regarding Chargebacks and Chargeback procedures.

 

19.2.  You shall reimburse us for any Chargebacks, return items. or other losses resulting from your failure to produce a Card transaction record requested by us within the applicable time limits.

 

20. Representations; Warranties; Limitations on Liability; Exclusion of Consequential Damages

 

20.1.  Without limiting any other warranties hereunder, you represent and warrant as to each Card transaction submitted under our Agreement that:

 

20.1.1.  the Card transaction represents a bona fide sale/rental of merchandise or services not previously submitted;

 

20.1.2.  the Card transaction represents an obligation of the Cardholder for the amount of the Card transaction;

 

20.1.3.  the amount charged for the Card transaction is not subject to any dispute, setoff or counterclaim;

 

20.1.4.  the Card transaction amount is only for the merchandise or services (including taxes, but without any surcharge) sold or rented and, except for any delayed delivery or advance deposit Card transactions expressly authorized by this Agreement, the merchandise or service was actually delivered to or performed for the person entering into the Card transaction simultaneously upon your accepting and submitting the Card transaction for processing;

 

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20.1.5.  the Card transaction does not represent the refinancing of an existing obligation of the Cardholder (including any obligation otherwise owed to you by a Cardholder or arising from the dishonor of a personal check);

 

20.1.6.   you have no knowledge or notice of any fact, circumstances or defense which would indicate that the Card transaction was fraudulent or not authorized by the Cardholder or which would otherwise impair the validity or collectability of the Cardholder’s obligation arising from such Card transaction or relieve the Cardholder from liability with respect thereto;

 

20.1.7.  the Card transaction submitted to us was entered into by you and the Cardholder;

 

20.1.8.  the Card transaction was made in accordance with these General Terms, Association Rules and the Operating Procedures; and

 

20.1.9.  the Card transaction is not a payment for a product or service that violates federal. state or local law in any jurisdiction that may be applicable.

 

20.2.   THIS AGREEMENT IS A SERVICE AGREEMENT. WE DISCLAIM ALL REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, MADE TO YOU OR ANY OTHER PERSON. INCLUDING WITHOUT LIMITATION, ANY WARRANTIES REGARDING QUALITY, SUITABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE. NOT INFRINGEMENT OR OTHERWISE OF ANY SERVICES OR ANY GOODS PROVIDED INCIDENTAL TO THE SERVICES PROVIDED UNDER THIS AGREEMENT, INCLUDING WITHOUT LIMITATION, ANY SERVICES OR ANY GOODS PROVIDED BY A THIRD PARTY.

 

20.3.  IN NO EVENT SHALL EITHER PARTY, OR THEIR AFFILIATES OR ANY OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR SUBCONTRACTORS, BE LIABLE UNDER ANY THEORY OF TORT, CONTRACT, STRICT LIABILITY OR OTHER LEGAL THEORY FOR LOST PROFITS, LOST REVENUES, LOST BUSINESS OPPORTUNITIES. EXEMPLARY, PUNITIVE, SPECIAL INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES, EACH OF WHICH IS HEREBY EXCLUDED BY AGREEMENT OF THE PARTIES, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR WHETHER ANY PARTY OR ANY ENTITY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CLIENT ACKNOWLEDGES AND AGREES THAT PAYMENT OF ANY EARLY TERMINATION FEE OR LIQUIDATED DAMAGES AS PROVIDED ELSEWHERE IN THIS AGREEMENT SHALL NOT BE PROHIBITED BY THIS PARAGRAPH.

 

20.4.  NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY (INCLUDING BUT NOT LIMITED TO SECTIONS 26 or 20.5), OUR CUMULATIVE LIABILITY FOR ALL LOSSES. CLAIMS, SUITS, CONTROVERSIES, BREACHES OR DAMAGES FOR ANY CAUSE WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, THOSE ARISING OUT OF OR RELATED TO THIS AGREEMENT) AND REGARDLESS OF THE FORM OF ACTION OR LEGAL THEORY SHALL NOT EXCEED, (I) $50,000; OR (II) THE AMOUNT OF FEES RECEIVED BY US PURSUANT TO THE AGREEMENT FOR SERVICES PERFORMED IN THE IMMEDIATELY PRECEDING 12 MONTHS, WHICHEVER IS LESS.

 

20.5.   NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY (INCLUDING BUT NOT LIMITED TO SECTION 26), OUR LIABILITY FOR ANY DELAY IN FUNDING TRANSACTIONS TO YOU FOR ANY REASON WILL BE LIMITED TO INTEREST COMPUTED FROM THE DATE THAT YOU SUBMIT THE TRANSACTION TO THE DATE THAT WE FUND THE TRANSACTION AT THE RATE OF THE FEDERAL FUNDS, AS ESTABLISHED BY THE FEDERAL RESERVE BOARD FROM TIME TO TIME, LESS ONE PERCENT (1%).

 

20.6.   NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, BANK IS NOT RESPONSIBLE, AND SHALL HAVE NO LIABILITY, TO YOU IN ANY WAY WITH RESPECT TO DISCOVER NETWORK CARD, AMERICAN EXPRESS CARD, JCB CARD, PIN DEBIT CARD, AND ELECTRONIC BENEFITS TRANSFER TRANSACTIONS, TELECHECK CHECK SERVICES, TRS COLLECTION SERVICES, GIFT CARD SERVICES, AND TRANSACTIONS INVOLVING CARDS FROM OTHER NON-BANK CARD ASSOCIATIONS SUCH AS VOYAGER FLEET SYSTEMS, INC., WRIGHT EXPRESS CORPORATION AND WRIGHT EXPRESS FINANCIAL SERVICES CORPORATION.

 

21.  Confidentiality

 

21.1.  Unless you obtain consents from us and each applicable Association, Card Issuer and Cardholder, you must not use, disclose, store, sell or disseminate any Cardholder information obtained in connection with a Card transaction (including the names. addresses and Card account numbers of Cardholders) except for purposes of authorizing, completing and settling Card transactions and resolving any Chargebacks, Retrieval Requests or similar issues involving Card transactions, other than pursuant to a court or governmental agency request, subpoena or order. You shall use proper controls for and limit access to, and render unreadable prior to discarding. all records containing Cardholder account numbers and Card imprints. You may not retain or store Magnetic Stripe data or Card Validation Codes after a transaction has been authorized. If you store any electronically captured signature of a Cardholder, you may not reproduce such signature except upon our specific request.

 

21.2.  You acknowledge that you will not obtain ownership rights in any information relating to and derived from Card transactions. Cardholder account numbers, personal information and other Card transaction information, including any databases containing such information, may not be sold or disclosed to a third party as an asset upon a bankruptcy, insolvency or failure of Client’s business. Upon a bankruptcy, insolvency or failure of Client’s business all Card transaction information must be returned to Servicers or acceptable proof of the destruction of all Card transaction information must be provided to Servicers.

 

22.   Assignments

 

22.1.  Any transfer or assignment of this Agreement by you, without our prior written consent, by operation of law or otherwise, is voidable by us. Furthermore, you shall indemnify and hold us harmless from all liabilities, Chargebacks, expenses, costs, fees and fines arising from such transferee’s or assignee’s Submission of Card transactions to us for processing. For purposes of this Section 22, any transfer of voting control shall be considered an assignment or transfer of this Agreement.

 

22.2.  The payment Services provided by us require access to a single bank account in which we may initiate both Credits and debits. You may not enter into any agreement that would require, in any circumstance or event, the transfer of any payments or proceeds from Credit Card transactions covered by this Agreement to the custody or control of any third party. You may not assign any rights, including the right of payment under this Agreement, to any other person. In the event that you make an assignment (or provide a security interest) of receivables covered by this Agreement, then we may, at our option, elect to (a) refuse to acknowledge such assignment unless accompanied by an Authorization to both initiate debits or Credits to the bank account of the assignee, (b) terminate this Agreement immediately, or (c) charge for any transfers that we are called upon to make manually to fulfill such an assignment at the rate of $100 per transfer.

 

22.3.  Upon notice to you, another Visa and MasterCard member may be substituted for Bank under whose sponsorship this Agreement is performed with respect to Visa and MasterCard transactions. Upon substitution, such other Visa and MasterCard member shall be responsible for all obligations required of Bank for Visa and MasterCard transactions, including without limitation, full responsibility for its bank Card program and such other obligations as may be expressly required by applicable Association Rules.

 

Subject to Association Rules, we may assign or transfer this Agreement and our rights and obligations hereunder and/or may delegate our duties hereunder, in whole or in part, to any third party, whether in connection with a change in sponsorship, as set forth in the preceding sentence, or otherwise, without notice to you or your consent.

 

22.4.  Except as set forth elsewhere in this Section and as provided in the following sentence, this Agreement shall be binding upon successors and assigns and shall inure to the benefit of the parties and their respective permitted successors and assigns. No assignee for the benefit of creditors, custodian, receiver, trustee in bankruptcy, debtor in possession, or other person charged with taking custody of a party’s assets or business, shall have any right to continue, assume or assign this Agreement.

 

23.  Term; Events of Default

 

23.1.  This Agreement shall become effective upon the date this Agreement is approved by our Credit Department.

 

23.2.  The initial term of this Agreement shall commence and shall continue in force for three years after it becomes effective. Thereafter, it shall continue until either party terminates the Agreement upon written notice to the other.

 

23.3.  Notwithstanding the above or any other provisions of this Agreement, we may terminate this Agreement at any are and for any reason by providing 30 days’ advance notice to you. We may terminate this Agreement immediately or with shorter notice upon an Event of Default as provided under Section 23.4 of this Agreement. In the event we provide notice to you of an increase in the fees for Services, pursuant to Section 18.5, you may terminate this Agreement without further cause or penalty by providing us 30 days advance written notice of termination. You must terminate within 30 days after we provide notice of the Section 18.5 fee increase. The Section 18.5 fee increase shall not take effect in the event you provide timely notice of termination. However, your continued use of our Services after the effective date of any increase shall be deemed acceptance of the increased fees for Services, throughout the term of this Agreement.

 

23.4.  If any of the following events shall occur (each an “Event of Default”):

 

23.4.1.  a material adverse change in your business financial condition, business procedures, prospects, products or services; or

 

23.4.2.  any assignment or transfer of voting control of you or your parent; or

 

23.4.3.  a sale of all or a substantial portion of your assets; or

 

23.4.4.   irregular Card sales by you, excessive Chargebacks, noncompliance with any applicable data security standards, as determined by Servicers, of any Card Association, or any other entity, or an actual or suspected data security breach, or any other circumstances which, in our sole discretion, may increase our exposure for your Chargebacks or otherwise present a financial or security risk to us; or

 

23.4.5.  any of your representations or warranties in this Agreement are breached in any material respect or are incorrect in any material respect when made or deemed to be made; or

 

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23.4.6.  you shall default in any material respect in the performance or observance of any term, covenant, condition or agreement contained in this Agreement, including without limitation the establishment or maintenance of funds in a Reserve Account as detailed in Section 24; or

 

23.4.7.  you shall default in any material respect in the performance or observance of any term, covenant or condition contained in any agreement with any of our affiliates; or

 

23.4.8.  you shall default in the payment when due, of any material indebtedness for borrowed money; or

 

23.4.9.  you shall file a petition or have a petition filed by another party under the Bankruptcy Code or any other laws relating to bankruptcy, insolvency or similar arrangement for adjustment of debts; consent to or fail to contest in a timely and appropriate manner any petition filed against it in an involuntary case under such laws; apply for or consent to, or fail to contest in a timely and appropriate manner, the appointment of, or the taking of possession by, a receiver, custodian, trustee or liquidator of itself or of a substantial part of its property; or make a general assignment for the benefit of creditors; or take any corporate action for the purpose of authorizing any of the foregoing; or

 

23.4.10.  your independent certified accountants shall refuse to deliver an unqualified opinion with respect to your annual financial statements and your consolidated subsidiaries; or

 

23.4.11.   a violation by you of any applicable law or Association Rule or our reasonable belief that termination of this Agreement or suspension of Services is necessary to comply with any law including without limitation the rules and regulations promulgated by the Office of Foreign Assets Control of the US Department of the Treasury or your breach, as determined by Servicers, of Section 35.2 (“Compliance with Laws”);

 

then upon the occurrence of (1) an Event of Default specified in subsections 23.4.4, 23.4.9 or 23.4.11 we may consider this Agreement to be terminated immediately, without notice, and all amounts payable hereunder shall be immediately due and payable in full without demand or other notice of any kind, all of which are expressly waived by you, and (2) any other Event of Default, this Agreement may be terminated by us giving not less than 10 days’ notice to you, and upon such notice all amounts payable hereunder shall be due and payable on demand.

 

23.5.  Neither the expiration nor termination of this Agreement shall terminate the obligations and rights of the parties pursuant to provisions of this Agreement which by their terms are intended to survive or be perpetual or irrevocable. Such provisions shall survive the expiration or termination of this Agreement. All obligations by you to pay or reimburse us for any obligations associated with transactions you have submitted to us are intended to survive termination of this Agreement.

 

23.6.  If any Event of Default shall have occurred and regardless of whether such Event of Default has been cured, we may, in our sole discretion, exercise all of our rights and remedies under applicable law, and this Agreement including, without limitation, exercising our rights under Section 24.

 

23.7.  In the event you file for protection under the Bankruptcy Code or any other laws relating to bankruptcy, insolvency, assignment for the benefit of creditors or similar laws, and you continue to use our Services, it is your responsibility to open new accounts to distinguish pre and post filing obligations. You acknowledge that as long as you utilize the accounts you established prior to such filing we will not be able to systematically segregate your post-filing transactions or prevent set-off of the pre-existing obligations. In that event, you will be responsible for submitting an accounting supporting any adjustments that you may claim.

 

23.8.  The Associations often maintain lists of merchants who have had their Merchant Agreements or Card Acceptance rights terminated for cause. If this Agreement is terminated for cause, you acknowledge that we may be required to report your business name and the names and other information regarding its principals to the Associations for inclusion on such list(s). You expressly agree and consent to such reporting if you are terminated as a result of the occurrence of an Event of Default or for any reason specified as cause by Visa, MasterCard or Discover Network. Furthermore, you agree to waive and hold us harmless from and against any and all claims which you may have as a result of such reporting.

 

23.9.  After termination of this Agreement for any reason whatsoever, you shall continue to bear total responsibility for all Chargebacks, fees, Credits and adjustments resulting from Card transactions processed pursuant to this Agreement and all other amounts then due or which thereafter may become due under this Agreement.

 

24.   Reserve Account; Security Interest

 

24.1.  You expressly authorize us to establish a Reserve Account pursuant to the terms and conditions set forth in this Section 24. The amount of such Reserve Account shall beset by us, in our sole discretion, based upon your processing history and the potential risk of loss to us as we may determine from time to are.

 

24.2.  The Reserve Account shall be fully funded upon three (3) days’ notice to you. or in instances of fraud or suspected fraud or an Event of Default, Reserve Account funding may be immediate. Such Reserve Account may be funded by all or any combination of the following: (i) one or more debits to your Settlement Account or any other accounts held by Bank or any of its affiliates, at any financial institution vested in the name of Client, any of its principals, or any of its guarantors, or if any of same are authorized signers on such account; (ii) any payments otherwise due to you, including any amount due from TeleCheck; (iii) your delivery to us of a letter of credit; or (iv) if we so agree, your pledge to us of a freely transferable and negotiable certificate of deposit Any such letter of credit or certificate of deposit shall be issued or established by a financial institution acceptable to us and shall be in a form satisfactory to us. In the event of termination or expiration of this Agreement by any party, an immediate Reserve Account may be established without notice in the manner provided above. Any Reserve Account will be held by us for the greater of ten (10) months after termination or expiration of this Agreement or for such longer period of time as is consistent with our liability for Card transactions and Chargebacks in accordance with Association Rules. Your funds will be held in an account commingled with reserve funds of our other Clients, without involvement by an independent escrow agent. Unless specifically agreed in writing by us or specifically required by applicable law, funds held by us in a Reserve Account shall not accrue interest. Notwithstanding the foregoing, we shall be entitled to accrued interest on any such funds held.

 

24.3.  If your funds in the Reserve Account are not sufficient to cover the Chargebacks, adjustments, fees and other charges due from you, or if the funds in the Reserve Account have been released, you agree to promptly pay us such sums upon request.

 

24.4.1.  To secure your obligations to Servicers and our affiliates under this Agreement and any other agreement for the provision of related equipment or related services (including any obligations for which payments on account of such obligations are subsequently invalidated, declared to be fraudulent or preferential set aside or required to be repaid to a trustee, receiver or any other party under any bankruptcy act, state or federal law, common law or equitable cause). you grant to Servicers a first priority lien and security interest in and to (i) the Reserve Account and (ii) any of your funds pertaining to the Card transactions contemplated by this Agreement now or hereafter in the possession of Servicers, whet her now or hereafter due or to become due to you from Servicers. Any such funds, money or amounts now or hereafter in the possession of Servicers may be commingled with other funds of Servicers, or, in the case of any funds held pursuant to the foregoing paragraphs, with any other funds of other customers of Servicers. In addition to any rights now or hereafter granted under applicable law and not by way of limitation of any such rights, Servicers are hereby authorized by you at any time and from time to time, without notice or demand to you or to any other person (any such notice and demand being hereby expressly waived), to set off, recoup and to appropriate and to apply any and all such funds against and on account of your obligations to Servicers and their affiliates under this Agreement and any other agreement with Servicers or any of Servicers’ affiliates for any related equipment or related services (including any check services), whether such obligations are liquidated, unliquidated fixed, contingent, matured or unmatured. You agree to duly execute and deliver to Servicers such instruments and documents as Servicers may reasonably request to perfect and confirm the lien, security interest, right of set off, recoupment and subordination set forth in this Agreement

 

24.4.2.  To the extent funds are held in a separate Reserve Account, the Reserve Account shall be subject to (i) Servicers’ security interest pursuant to this subsection 24.4. and (ii) an account control agreement (as defined by the applicable sections of the Uniform Commercial Code. hereinafter referred to as “Control Agreement”) among you, the institution at which the Reserve Account is held (such institution hereinafter referred to as “Settlement Account”) and Servicers (such investment account hereinafter referred to as the “Control Account”). The Control Agreement shall be in form and substance satisfactory to Servicers. The Settlement Account shall be a National Association bank which is mutually acceptable to you and Servicers.

 

24.4.3.  For sake of clarification and notwithstanding anything in the Agreement to the contrary, in the event Servicers deduct. holdback, suspend, off set or set off (collectively “Set Off Funds”) any settlement monies or amounts otherwise due you pursuant to the terms of this Agreement, you acknowledge that such Set Off Funds will be held in a commingled Reserve Account(s) of Servicers (as described in this subsection 24.4) unless such Set Off Funds are wired or deposited by Servicers into any Control Account, pursuant to a Control Agreement in which case Servicers will transfer Set Off Funds from their commingled Reserve Account (s) to the Control Account as soon as practicable using commercially reasonable efforts.

 

24.4.4.  If in replacement of or in addition to the first priority lien and security interest in the Reserve Account. you grant to Servicers a first priority lien and security interest in and to one or more certificates of deposit, the certificates of deposit shall be uncertificated and shall be subject to an Acknowledgement of Pledge of Certificate of Deposit and Control Agreement (the “Certificate of Deposit Control Agreement”) by, between and among Customers, Servicers and the financial institution that has established and issued the certificate of deposit. The form of the Certificate of Deposit Control Agreement and the financial institution that will establish and issue the certificate of deposit shall be satisfactory and acceptable to Servicers.

 

25.  Financial and Other Information

 

25.1.  Upon request, you will provide us quarterly financial statements within 45 days after the end of each fiscal quarter and annual audited financial statements within 90 days after the end of each fiscal year. Such financial statements shall be prepared in accordance with generally accepted accounting principles. You will also provide such other financial statements and other information concerning your business and your compliance with the terms and provisions of this Agreement as we may reasonably request. You authorize us to obtain from third parties financial and credit information relating to you in connection with our determination whether to accept this Agreement and our continuing evaluation of the financial and credit status of you. We may also access and use information which you have provided to Bank for any other reason. Upon request, you shall provide to us or our representatives reasonable access to your facilities and records for the purpose of performing any inspection and/or copying of your books and/or records deemed appropriate. In such event, you shall pay the costs incurred by us for such inspection including, but not limited to, costs incurred for airfare and hotel accommodations.

 

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25.2.   You will provide us with written notice of any judgment, writ, warrant of attachment, execution or levy against any substantial part (25% or more in value) of your total assets not later than three (3) days after you become aware of same.

 

26.  Indemnification

 

26.1.  You agree to indemnify and hold us harmless from and against all losses, liabilities, damages and expenses: (a) resulting from any breach of any warranty, covenant or agreement or any misrepresentation by you under this Agreement; (b) arising out of your or your employees’ or your agents’ negligence or willful misconduct, in connection with Card transactions or otherwise arising from your provision of goods and services to Cardholders; (c) arising out of your use of our Service; or (d) arising out of any third party indemnifications we are obligated to make as a result of your actions (including indemnification of any Association or Issuer).

 

26.2.  We agree to indemnify and hold you harmless from and against all losses, liabilities, damages and expenses resulting from any breach of any warranty, covenant or agreement or any misrepresentation by us under this Agreement or arising out of our or our employees’ gross negligence or willful misconduct in connection with this Agreement: provided that this indemnity obligation shall not apply to Bank with respect to Discover Network Card Transactions, American Express Card Transactions and Other Services, including JCB Card, PIN Debit Card. and Electronic Benefits Transfer Transactions, TeleCheck check services, TRS collection services, Gift Card Services, and Transactions involving Cards from other Non-Bank Card Associations such as Voyager Fleet Systems, Inc., Wright Express Corporation and Wright Express Financial Services Corporation.

 

27.  Special Provisions Regarding Non-Bank Cards

 

27.1.  Non-Bank Card transactions are provided to you by Processor and not by Bank. Bank is not a party to this Agreement insofar as it relates to Non-Bank Card services, and Bank is not liable to you in any way with respect to such services. For the purposes of this section, the words “we,” “our,” and “us” refer only to the Processor and not to the Bank. You authorize us to share information from your Application with American Express, JCB, or any other Non-Bank Card Association.

 

27.2.  You understand that American Express transactions are processed, authorized and funded by American Express. American Express will provide you with its own agreement that governs those transactions. You understand and agree that we are not responsible and assume absolutely no liability with regard to any such transactions, including but not limited to the funding and settlement of American Express transactions, and that American Express will charge additional fees for the services they provide.

 

27.3.  If you accept JCB Cards, you must securely retain original JCB Sales Drafts and JCB Credit Drafts for a period of at least 120 days from the date of the JCB Card transaction and you must retain microfilm or legible copies of JCB Sales Drafts and JCB Credit Drafts for a period of at least three (3) years following the date of the transaction.

 

27.4.  If you accept JCB Cards, you agree to be bound by JCB rules. You also agree to be bound by all other provisions of this Agreement which are applicable to JCB.

 

27.5.  If you accept Voyager and/or WEX Cards, you agree to be bound by the WEX and/or Voyager rules. You also agree to be bound by all other provisions of this Agreement which are applicable to WEX and/or Voyager.

 

27.6.  If you execute a WEX Merchant Agreement, you understand that we will provide such agreement to WEX, but that neither we nor WEX shall have any obligation whatsoever to you with respect to processing WEX Cards unless and until WEX executes your WEX Merchant Agreement. If WEX executes your WEX Merchant Agreement and you accept WEX Cards, you understand that WEX transactions are processed authorized and funded by WEX. You understand that WEX is solely responsible for all agreements that govern WEX transactions and that we are not responsible and assume absolutely no liability with regard to any such agreements or WEX transactions, including but not limited to the funding and settlement of WEX transactions. You understand that WEX will charge additional fees for the services that it provides.

 

27.7.  If you accept Voyager Cards:

 

In addition to the information stated in Section I (MasterCard and Visa Acceptance) of the Operating Procedures, you should check Fleet Cards for any primed restrictions at the point of sale.

 

In addition to the information provided under Section 1.5 (Special Terms) of the Operating Procedures, you shall establish a fair policy for the exchange and return of merchandise. You shall promptly submit credits to us for any returns that are to be credited to a Voyager Cardholder’s account. Unless required by law, you shall not give any cash refunds to any Voyager Card holder in connection with a sale.

 

In addition to the information required under Section 3.1 (Information Required) of the Operating Procedures, the following information must be contained on the single page document constituting the Sales Draft for Voyager transactions:

 

- Time of transaction

 

- Type of fuel sold

 

- As permitted by the applicable POS device, odometer reading

 

- For all cashier-assisted Sales Drafts and credit vouchers processed manually using a card Imprinter if required, the identification number

 

If an increase in the number of Voyager transaction authorization calls from you not due to our or Voyager system outages in excess of 15% for a given month as compared to the previous month occurs, we may, in our discretion, deduct telephone charges, not to exceed $.25 (25 cents) per call, for the increased calls, from your settlement of your Voyager transactions.

 

In addition to the information provided under Section 7 (Settlement) of the Operating Procedures, settlement of Voyager transactions will generally occur by the fourth banking day after we process the applicable card transactions. We shall reimburse you for the dollar amount of sales submitted for a given day by you, reduced by the amount of Chargebacks, tax exemptions, discounts, credits, and the Fees set forth in the Service Fee Schedule Addendum. Neither we nor Voyager shall be required to reimburse you for sales submitted more than sixty (60) days from the date of purchase.

 

For daily transmission of sales data, you shall maintain true and complete records in connection with the information required to be provided under this paragraph for a period of not less than thirty-six (36) months from the date of the generation of the data. You may store records on electronic media. You are responsible for the expense of retaining sales data records and Sales Drafts.

 

In addition to the scenario identified in Section 10.1.4 of this Program Guide that could cause an authorization related Chargeback to occur, with respect to Voyager transactions, Chargebacks shall be made in accordance with any other Voyager rules. Notwithstanding termination or expiration of this paragraph or the Agreement, you shall remain liable for all outstanding Chargebacks on Voyager transactions.

 

In addition to the information provided under Section 20 (Representations; Warranties; Limitations of Liability; Exclusion of Consequential Damages) of the General Terms, in no event shall our cumulative liability to you for losses, claims, suits, controversies, breaches or damages for any cause whatsoever in connection with Voyager transactions exceed the lesser of $10,000.00 or the Voyager transaction fees paid by you to us for the two months prior to the action giving arise to the claim.

 

Notwithstanding anything in this Agreement to the contrary, our obligation to provide services to you relating to any Fleet Card will terminate automatically without penalty to us or the related Association upon the earlier of (i) the termination or expiration of our agreement with such Association, (ii) at least twenty (20) days prior written notice by us to you; (iii) your failure to comply with material terms relating to such Fleet Card transactions, or (iv) written notice, if an Association discontinues its Card.

 

28.  Special Provisions For PIN Debit Card

 

The special provisions outlined in this Section 28 apply only to those PIN Debit Card transactions that are processed by a Cardholder entering a PIN. These provisions do not apply to Non-PIN Debit Card transactions which do not involve entry of a PIN.

 

28.1.  PlN Debit Card Acceptance. Most, but not all, ATM Cards (Debit Cards) can be accepted at the point of sale at participating locations. Examine the back of the PIN Debit Card to determine if the Card participates in a network that you are authorized to accept. Network mark(s) are usually printed on the back of the Card. If the PIN Debit Card is valid and issued by a participating network, you must comply with the following general requirements for all participating networks, in addition to the specific requirements of the network:

 

You must honor all valid PIN Debit Cards when presented that bear authorized network marks.

 

You must treat transactions by Cardholders from all Issuers in the same manner.

 

You may not establish a minimum or maximum transaction amount for PIN Debit Card acceptance.

 

You may not require additional information, besides the Personal identification Number, for the completion of the transaction unless the circumstances appear suspicious. A signature is not required for PIN Debit Card transactions.

 

You shall not disclose transaction related information to any party other than your agent, a network, or issuing institution and then only for the purpose of settlement or error resolution.

 

You may not process a Credit Card transaction in order to provide a refund on a PIN Debit Card transaction.

 

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28.2. Transaction Processing. The following general requirements apply to all PIN Debit Card transactions:

 

All PIN debit transactions must be authorized and processed electronically. There is no Voice Authorization or Imprinter procedure for PIN Debit Card transactions.

 

You may not complete a PIN Debit Card transaction that has not been authorized. If you cannot obtain an Authorization at the are of sale, you should request another form of payment from the customer or process the transaction as a Store and Forward or Resubmission, in which case you assume the risk that the transaction fails to authorize or otherwise declines. The Cardholder should be instructed to contact the Issuer to find out why a transaction has been declined.

 

You may not complete a PIN Debit Card transaction without entry of the Personal Identification Number (PIN) by the Cardholder. The PIN must be entered into the PIN pad only by the Cardholder. You cannot accept the PIN from the Cardholder verbally or in written form.

 

The PIN Debit Network used to process your transaction will depend upon, among other things, the availability of the network at the time of the transaction, whether a particular PIN Debit Card is enabled for a particular network and the routing requirements established by the networks and the card issuers. We may, at our sole discretion, utilize any PIN Debit Network available to us for a given transaction.

 

You must issue a receipt to the Cardholder upon successful completion of a transaction. The Cardholder account number must be masked so that only the last four digits will appear. The masked digits must appear as a non-numeric character such as an asterisk. This is referred to as PAN truncation.

 

You may not manually enter the account number. The account number must be read electronically from the Magnetic Stripe. If the Magnetic Stripe is unreadable, you must request another form of payment from the customer.

 

Any applicable tax must be included in the total transaction amount for which Authorization is requested. Tax may not be collected separately in cash.

 

YOU ARE RESPONSIBLE TO SECURE YOUR TERMINALS AND TO INSTITUTE APPROPRIATE CONTROLS TO PREVENT EMPLOYEES OR OTHERS FROM SUBMITTING REFUNDS AND VOIDS THAT DO NOT REFLECT BONA FIDE RETURNS OR REIMBURSEMENTS OF PRIOR TRANSACTIONS.

 

28.3.     Cash Back From Purchase. You have the option of offering cash back to our customers when they make a PIN Debit Card purchase. You may set a minimum and maximum amount of cash back that you will allow. If you are not now offering this service, your terminal may require additional programming to begin offering cash back.

 

28.4.     Settlement. Within one Business Day of the original transaction, you must balance each location to the system for each Business Day that each location is open.

 

28.5.     Adjustments. An adjustment is a transaction that is initiated to correct a PIN Debit Card transaction that has been processed in error. You will be responsible for all applicable adjustment fees that may be charged by a Debit Card network. Some networks may have established minimum amounts for adjustments.

 

There are several reasons for adjustments being initiated:

 

The Cardholder was charged an incorrect amount, either too little or too much.

 

The Cardholder was charged more than once for the same transaction.

 

A processing error may have occurred that caused the Cardholder to be charged even though the transaction did not complete normally at the point of sale.

 

All parties involved in processing adjustments are regulated by time frames that are specified in the operating rules of the applicable Debit Card network, The Electronic Funds Transfer Act, Regulation E, and other applicable law.

 

29. Special Provisions Regarding Electronic Benefit Transfer (“EBT”)

 

If you elect to engage in EBT transactions, the terms and conditions of this Section 29 shall apply.

 

EBT Transactions are provided to you by Processor and not by Bank. Bank is not a party of this Agreement insofar as it relates to EBT Transactions. and Bank is not liable to you in any way with respect to such services. For the purposes of this section, the words “we;’ “our,’’ and “us” refer only to the Processor and not to the Bank

 

If you have agreed to issue Cash Benefits and will provide cash back or cash only transactions, you agree to maintain adequate cash on hand to issue confirmed Cash Benefits and will issue Cash Benefits to EBT customers in the same manner and to the same extent cash is provided to your other customers. You may not require that any EBT customers purchase goods or services as a condition to receiving Cash Benefits, unless such condition applies to other customers as well. You may not designate special checkout lanes restricted to use by EBT customers unless you also designate special checkout lanes for debit or Credit Cards and/or other payment methods.

 

29.1.     Acceptance of EBT Benefits. You agree to issue benefits to EBT customers in accordance with the procedures specified in all documentation provided to you by us, as amended from time-to-time and pursuant to all applicable law, rules and regulations. You must provide each EBT customer a receipt for each EBT transaction.

 

You will issue EBT benefits to EBT customers in accordance with our then current procedures, in the amount authorized through a point-of-sale terminal, with personal indemnification number pad and printer. In the event of an equipment failure, you must comply with applicable procedures regarding manual voucher authorization. You must also comply with the procedures set forth in the Quest Operating Rules, as amended from time-to-time, issued by the National Automated Clearing House Association and approved by the Financial Management Service of the U.S. Treasury Department, and any additional rules, regulations and procedures specified by any additional state or federal government or agency regarding lost EBT Cards, forgotten PINs, discrepancies in benefits authorized and similar matters by referring EBT customers to their applicable EBT customer service center.

 

You may not accept any EBT Card or any purpose other than the acceptance of benefits, including without limitation acceptance of any EBT Card as security for repayment of any customer obligation. In the event of any violation of this provision, you will be obligated to reimburse the applicable state or us for any benefits unlawfully received. Cash should never be dispensed for Food Stamp Benefits.

 

29.2.     Manual EBT Vouchers. All manual voucher authorizations must be cleared on your POS terminal for payment of voucher to be made to you. Vouchers must be cleared within 10 Business Days of voice authorization. Vouchers cannot be cleared by any manner except by your POS terminal therefore you should never mail vouchers requesting payment. If a voucher expires before it has been cleared by your POS for payment, no further action can be taken to obtain payment for the voucher. You must not attempt to voice authorize a manual EBT transaction if the EBT customer is not present to sign the voucher. A copy or the voucher should be given to the EBT customer at the time of authorization and you should retain one copy for your records.

 

29.3.     Acceptance of EBT Cash Benefits. If you have agreed to issue Cash Benefits and will provide cash back or cash only transactions, you agree to comply with all applicable laws, rules and regulations and maintain adequate cash on hand to issue confirmed Cash Benefits and will issue Cash Benefits to EBT customers in the same manner and to the same extent cash is provided to your other customers. You may not require that any EBT customers purchase goods or services as a condition to receiving Cash Benefits, unless such condition applies to other customers as well. You may not designate special checkout lanes restricted to use by EBT customers unless you also designate special checkout lanes for debit or Credit Cards and/or other payment methods.

 

29.4.     Interoperability. If you issue EBT benefits (Food Stamps and/or Cash Benefits), you must issue EBT benefits from EBT customers from all states.

 

29.5.     Required Licenses. If you issue benefits under this Agreement, you represent and warrant to us that you are properly authorized to ever such transactions and are not currently disqualified or withdrawn from redeeming food stamp coupons or otherwise disqualified or withdrawn by any applicable agency, You agree to secure and maintain at your own expense all necessary licenses, permits, franchises, or other authorities required to lawfully effect the issuance and distribution of benefits under this Agreement, including without limitation, any applicable franchise tax certificate and non-governmental contractor’s certificate, and covenant that you will not issue benefits at any time during which you are not in compliance with the requirements of any applicable law.

 

29.6.     Term and Termination. If you are disqualified or withdrawn from the food stamp program, your authority to issue benefits will be terminated contemporaneously therewith. Such disqualification or withdrawal will be deemed a breach of this Agreement with respect to your authority to issue Cash Benefits and, in the event of such disqualification, we shall have the right to immediately terminate the provision of service under this Section 29.6 or the Agreement in its entirety. With respect to the issuance of Cash Benefits only, your authority to issue Cash Benefits may be suspended or terminated immediately at the sole discretion of us, the state or its EBT service provider, effective upon delivery of a notice of suspension or termination specifying the reasons for such suspension or termination if there shall be (i) any suspension, injunction, cessation, or termination of the EBT service provider’s authority to provide EBT services to the state; (ii) failure by you, upon not less than thirty (30) days prior written notice, to cure any breach by you of the provisions of these terms and conditions, including without limitation your failure to support the issuance of benefits during your normal business hours consistent with your normal business practices, your failure to comply with issuance procedures, impermissible acceptance of an EBT Card, or your disqualification or withdrawal from the food stamp program; or (iii) based on a state’s or its EBT service provider’s investigation of the relevant facts, evidence that you or any of your agents or employees are committing, participating in, or have knowledge of fraud or theft in connection with the dispensing of benefits. In the event you fail to cure any breach as set forth above, you may appeal such suspension of termination to the applicable state for determination in its sole discretion.

 

In the event that your authority to accept benefits is suspended or terminated by a state or its EBT service provider, and you successfully appeal such suspension or termination to the state or its EBT service provider, we shall be under no obligation to reinstate the services previously provided.

 

The provision of services under this Section 29.6 shall terminate automatically in the event that our Agreement or our service provider’s agreement with any applicable state’s EBT service provider terminates for any reason.

 

29.7.     Confidentiality of EBT System Information. All information related to EBT recipients and/or the issuance of benefits shall be considered confidential information.

 

Individually identifiable information relating to a benefit recipient or applicant for benefits will be held confidential and will not be disclosed by you or your directors, officers, employees or agents, without prior written approval of the applicable state.

 

The use of information obtained by you in the performance of your duties under this Section 29.7 will be limited to purposes directly connected with such duties.

 

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29.8.     EBT Service Marks. You will adequately display any applicable state’s service marks or other licensed marks, including the Quest mark, and other materials supplied by us (collectively the “Protected Marks”) in accordance with the standards set by the applicable state. You will use the Protected Marks only to indicate that benefits are issued at your location(s) and will not indicate that we, any state or its EBT service provider or we endorses your goods or services. Your right to use such Protected Marks pursuant to this Agreement will continue only so long as this Agreement remains in effect or until you are notified by us, any state or its EBT service provider to cease their use or display.

 

29.9.     Miscellaneous

 

29.9.1.     Amendments. If any of these terms and conditions are found to conflict with federal or state law, regulation or policy of the rules, these terms and conditions are subject to reasonable amendment by a state or its EBT service provider to address such conflict upon twenty (20) days written notice to you provided that you may. upon written notice, terminate your obligation under this Section 29 upon receipt of notice of such amendment.

 

29.9.2.     State Action. Nothing contained herein shall preclude a state from commencing appropriate administrative or legal action against you or for making any referral for such action to any appropriate federal, state, or local agency.

 

30. Special Provisions Regarding Wireless Service

 

If you elect to purchase any Wireless Equipment from us as indicated on the Application, then the following terms and conditions of this Section 30, referred to as the Wireless Services Terms, shall apply. THE WIRELESS SERVICES ARE NOT BEING SOLD TO YOU FOR HOME OR PERSONAL USE. Sale of Wireless Services is made by Processor and not the Bank. Bank is not a party to this Agreement insofar as it relates to Wireless Services, and Bank is not liable to you in any way with respect to such services. For the purposes of this section, the words “we,” “our,” and “us” refer only to the Processor and not to the Bank.

 

Through our affiliates, we have acquired the right to resell and sublicense certain wireless POS Terminals and accessories (the “Wireless Equipment”) and wireless data communication services using radio base stations and switching offered by the various cellular telephone and data networks throughout the country (the “Wireless Networks”) in order to allow you to capture and transmit to us certain wireless Credit and Debit Card Authorization transactions or to transmit other communications to our system.

 

You acknowledge that one or more independent third party vendors (“Wireless Vendor(s)”) has developed and provides the Wireless Equipment and Wireless Services to us through our affiliates under separate agreement(s).

 

In the event you elect to purchase voice and/or data services directly from a third party provider for use with the Wireless Equipment as permitted by Processor, you acknowledge and agree that the Agreement does not address or govern those voice and/or data services or your relationship with that third party provider, and Servicers are in no way responsible for providing, maintaining, servicing or supporting such third party voice and/or data services.

 

30.1. Purchase of Wireless Services. In connection with your purchase of Wireless Equipment, you will purchase the Wireless Networks’ service and obtain sublicenses to use any Wireless Software (as defined in Section 30.2) associated therewith (collectively “Wireless Services”). The prices that you will pay for the Wireless Services are set forth on the Service Fee Schedule.

 

Licenses. You agree to obtain any and all licenses, permits or other authorizations required by the Federal Communications Commission (“FCC”) or any other regulatory authority, if any. for the lawful operation of Wireless Equipment used by you in connection with your receipt of Wireless Services. You will promptly provide us with all such information as we may reasonably request with respect to matters relating to the rules and regulations of the FCC.

 

Improvements/General Administration. We and the Wireless Vendor(s) reserve the right to make changes, from time to time, in the configuration of the Wireless Services, Wireless Networks, Wireless Equipment, Wireless Software, rules of operation, accessibility periods, identification procedures, type and location of equipment, allocation and quantity of resources utilized, programming languages, administrative and operational algorithms and designation of the control center serving you at the particular address. In addition, we reserve the right to schedule, from time to time, interruptions of service for maintenance activities.

 

30.2.     Software Licenses. We hereby grant to you a non-exclusive, non-transferable limited sublicense to use any Wireless Software solely in connection with your purchase and use of the Wireless Services. As used in this Section 30, “Wireless Software” means all software used in, for or in connection with the Wireless Equipment, the Wireless Services or the access thereto in whatever form, including without limitation source code, object code and microcode, including any computer programs and any documentation relating to or describing the Wireless Software. You acknowledge that the only right you obtain to the Wireless Software is the right to use the Wireless Software in accordance with the terms in this Section.

 

30.3.     Limitation on Liability. We shall have no liability for any warranties by any party with respect to uninterrupted Wireless Services, as set forth in Section 30.10, or for any third party’s unauthorized access to Client’s data transmitted through either the Wireless Equipment or Wireless Services, or Wireless Networks, regardless of the form of action (whether in contract, tort (including negligence), strict liability or otherwise). The foregoing notwithstanding, for any other liability arising out of or in any way connected with these Wireless Services terms, including liability resulting solely from loss or damage caused by partial or total failure, delay or nonperformance of the Wireless Services or relating to or arising from your use of or inability to use the Wireless Services, Processor’s, Bank’s, and Vendor(s)’ liability shall be limited to your direct damages, if any, and, in any event, shall not exceed the amount paid by you for the particular Wireless Services during any period of failure, delay, or nonperformance of the Wireless Services. In no event shall Servicers, Wireless Vendor(s) or our respective affiliates be liable for any indirect incidental, special or consequential damages. The remedies available to you under these Wireless Services Terms will be your sole and exclusive remedies.

 

30.4.     Indemnification. In addition to any other indemnifications as set forth in this Agreement, you will indemnify and hold Servicers, Vendor(s) and our respective officers, directors, employees, and affiliates harmless from against any and all losses, claims, liabilities, damages, costs or expenses arising from or related to: (a) the purchase, delivery, acceptance, rejection, ownership, possession, use condition, liens against, or return of the Wireless Services; (b) your negligent acts or omissions; (c) any breach by you of any of your obligations under this Section 30; or (d) any third party’s unauthorized access to Client’s data and/or unauthorized financial activity occurring on your Merchant Account Number hereunder, except to the extent any losses, liabilities, damages or expenses result from our gross negligence or willful misconduct.

 

30.5.     Confidentiality. All information or materials which could reasonably be considered confidential or competitively sensitive that you access from or relate to either Vendor(s) or Servicers related to the subject matter of these Wireless Services Terms will be considered confidential information. You will safeguard our confidential information with at least the same degree of care and security that you use for your confidential information, but not less than reasonable care.

 

30.6.     Termination. In addition to any other provision in this Agreement, the Wireless Services being provided under this Section 30 may terminate:

 

a) Immediately upon termination of the agreement between us (or our affiliates) and Vendor(s), provided that we will notify you promptly upon our notice or knowledge of termination of such agreement, provided further that if Vendor(s) loses its authority to operate less than all of the Wireless Services or if the suspension of any authority or non-renewal of any license relates to less than all of the Wireless Services, then these Wireless Services Terms will terminate only as to the portion of the Wireless Services affected by such loss of authority, suspension or nonrenewal; or

 

b) Immediately if either we or our affiliates or Vendor(s) are prevented from providing the Wireless Services by any law, regulation, requirement, ruling or notice issued in any form whatsoever by judicial or governmental authority (including without limitation the FCC).

 

30.7.     Effect of Termination. Upon termination of this Wireless Services Terms for any reason, you will immediately pay to us all fees due and owing to us hereunder. If these Wireless Services Terms terminates due to a termination of the agreement between us or our affiliates and Vendor(s), then we may. in our sole discretion, continue to provide the Wireless Services through Vendor(s) to you for a period of time to be determined as long as you continue to make timely payment of fees due under these Wireless Services Terms.

 

30.8.     Third Party Beneficiaries. Our affiliates and Vendor(s) are third party beneficiaries of these Wireless Services Terms and may enforce its provisions as if a party hereto.

 

30.9.     Other Applicable Provisions. You also agree to be bound by all other terms and conditions or this Agreement.

 

30.10.     Disclaimer. Wireless Services use radio transmissions, so Wireless Services can’t be provided unless your Wireless Equipment is in the range of one of the available Wireless Networks’ transmission sites and there is sufficient network capacity available at that moment. There are places, particularly in remote areas, with no service at all. Weather, topography, buildings, your Wireless Equipment, and other conditions we don’t control may also cause failed transmissions or other problems. PROCESSOR, BANK, AND VENDOR(S) DISCLAIM ALL REPRESENTATIONS AND WARRANTIES RELATING TO WIRELESS SERVICES. WE CANNOT PROMISE UNINTERRUPTED OR ERROR-FREE WIRELESS SERVICE AND DO NOT AUTHORIZE ANYONE TO MAKE ANY WARRANTIES ON OUR BEHALF.

 

31. Choice of Law; Venue; Waiver of Jury Trial

 

31.1.     Choice of Law. Our Agreement shall be governed by and construed in accordance with the laws of the State of Colorado (without regard to its choice of law provisions).

 

31.2.     Venue. We have substantial facilities in the State or Colorado and many of the services provided under this Agreement are provided from these facilities. The exclusive venue for any actions or claims arising under or related to this Agreement shall be in the appropriate state or federal court located in Colorado.

 

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31.3. Waiver of Jury Trial. ALL PARTIES IRREVOCABLY WAIVE ANY AND ALL RIGHTS THEY MAY HAVE TO A TRIAL BY JURY IN ANY JUDICIAL PROCEEDING INVOLVING ANY CLAIM RELATING TO OR ARISING UNDER THIS AGREEMENT.

 

32. Other Terms

 

32.1.    Force Majeure. No party shall be liable for any default or delay in the performance of its obligations under this Agreement if and to the extent such default or delay is caused, directly or indirectly. by (i) fire, flood, earthquake, elements of nature or other acts of God; (ii) any terrorist attacks or outbreak or escalation of hostilities, war, riots or civil disorders in any country; (iii) any act or omission of the other party or any government authority; (iv) any labor disputes (whether or not employees’ demands are reasonable or within the party’s power to satisfy); or (v) the nonperformance by a third party for any similar cause beyond the reasonable control of such party, including without limitation, failures or fluctuations in telecommunications or other equipment. In any such event, the non-performing party shall be excused from any further performance and observance of the obligations so affected only for as long as such circumstance prevail and such party continues to use commercially reasonable efforts to recommence performance or observance as soon as practicable. Notwithstanding anything to the contrary in this paragraph, your failure to receive payment or funds from a third party shall not excuse the performance of your obligations to us under this Agreement.

 

32.2.     Compliance with Laws. In performing its obligations under this Agreement, each party agrees to comply with all laws and regulations applicable to it. You further agree to cooperate and provide information requested by Servicers, as Servicers determine necessary, to facilitate Servicers compliance with any applicable law including without limitation the rules and regulations promulgated by the Office of Foreign Assets Control of the US Department of the Treasury.

 

32.3.     Notices. Except as otherwise specifically provided, all notices and other communications required or permitted hereunder (other than those involving normal operational matters relating to the processing of Card transactions) shall be in writing, shall be sent by mail, courier or facsimile (facsimile notices shall be confirmed in writing by courier), if to you at your address appearing in the Application and if to us at our address appearing on the Additional Important Information page, with a copy to Attention: General Counsel’s Office, 3975 N.W. 120th Avenue, Coral Springs, FL 33065, and shall be deemed to have been given (i) if sent by mail or courier, when mailed or delivered, and (ii) if sent by facsimile machine, when the courier confirmation copy is actually received. Notice given in any other manner shall be effective when actually received. Notices sent to the Merchant’s last known address, as indicated in our records, shall constitute effective notice to the Merchant under this Agreement.

 

32.4.     Headings. The headings contained in this Agreement are for convenience of reference only and shall not in any way affect the meaning or construction of any provision of this Agreement.

 

32.5.     Severability. The parties intend every provision of this Agreement to be severable. If any part of this Agreement is not enforceable, the remaining provisions shall remain valid and enforceable.

 

32.6.     Entire Agreement; Waiver. This Agreement constitutes the entire Agreement between the parties with respect to the subject matter thereof, and supersedes any previous agreements and understandings. A party’s waiver of a breach of any term or condition of this Agreement shall not be deemed a waiver of any subsequent breach of the same or another term or condition.

 

32.7.     Amendment. We may modify any provision of this Agreement by providing written notice to you. You may choose not to accept the requirements of any such change by terminating the Agreement within twenty (20) days of receiving notice. If you choose to do so, notify us that you are terminating for this reason so that we may waive any early termination fee that might otherwise apply. For purposes of this section, an electronic or “click-wrap” notice intended to modify or amend this Agreement and which you check “I Accept” or “I Agree” or otherwise accept through an electronic process, shall constitute in writing as required herein.

 

32.8.    No Third Party Beneficiaries. Nothing in this Agreement is intended to confer upon any person or entity other than the parties any rights or remedies, and the parties do not intend for any third parties to be third-party beneficiaries of this Agreement.

 

32.9.    Association Rules. The parties acknowledge that the Visa, MasterCard and Discover Network Association Rules give Visa, MasterCard and Discover Network certain rights to require termination or modification of this Agreement with respect to transactions involving Visa, MasterCard and Discover Network Cards and the Visa. MasterCard and Discover Network Card systems and to investigate you. The parties also acknowledge that issuers of other Cards, for which we perform services on your behalf, may have similar rights under their applicable Association Rules with respect to this Agreement’s applicability to transactions involving such other Cards.

 

32.10.    Publicity. Client may not use our logo, name, trademark, or service mark in any manner, including without limitation, in any advertisements, displays, or press releases, without our prior written consent.

 

33. Glossary

 

As used in this Agreement, the following terms mean as follows:

 

Acquirer: Banks in the case of MasterCard, Visa and certain debit transactions or network acquirers in the case of Discover Network transactions that acquire Card sale transactions from merchants such as yourself.

 

Address Verification: A service provided through which the merchant verifies the Cardholder’s address, in whole or in part. Primarily used by Mail/Telephone/Internet order merchants, Address verification is intended to deter fraudulent transactions. However, it is not a guarantee that a transaction is valid.

 

Agreement: The Agreements among Client, Processor and Bank, contained in the Application, the Program Guide and the Schedules thereto and documents incorporated therein, each as amended from time to time, which collectively constitute the Agreement among the parties.

 

Application: See Merchant Processing Application.

 

Association: Any entity formed to administer and promote Cards, including without limitation MasterCard International, Incorporated (“MasterCard”), Visa U.S.A., Inc. and Visa International (“Visa”), Discover Financial Services LLC (“Discover Network”) and any applicable debit networks.

 

Association Rules: The rules, regulations, releases, interpretations and other requirements (whether contractual or otherwise) imposed or adopted by any Association.

 

Authorization: Approval by, or on behalf of, the Card Issuer to validate a transaction for a merchant or another affiliate bank. An Authorization indicates only the availability of the Cardholder’s Credit Limit at the time the Authorization is requested.

 

Authorization Approval Code: A number issued to a participating merchant by the Authorization Center which confirms the Authorization for a sale or service.

 

Authorization Center: A department that electronically communicates a merchant’s request for Authorization on Credit Card transactions to the Cardholder’s bank and transmits such Authorization to the merchant via electronic equipment or by voice Authorization.

 

Bank: The bank identified on the Application signed by you.

 

Bankruptcy Code: Title 11 of the United States Code. as amended from time to time.

 

Batch: A single Submission to us of a group of transactions (sales and Credits) for settlement. A Batch usually represents a day’s worth of transactions.

 

Business Day: A day (other than Saturday or Sunday) on which Bank is open for business.

 

Card: Sec either Credit Card or Debit Card.

 

Card Issuer: The Bank or Association that issues a Card to an individual.

 

Card Not Present Sale/Transaction: A transaction that occurs when the Card is not present at the point-of-sale, including Internet, mail-order and telephone-order Card sales.

 

Card Validation Codes: A three-digit value printed in the signature panel of most Cards and a four-digit value printed on the front of an American Express Card. Visa’s Card Validation Code is known as CVV2; MasterCard’s Card Validation Code is known as CVC2; Discover Network’s Card Validation Code is known as a CID. Card Validation Codes are used to deter fraudulent use of an account number in a non-face-to-face environment (e.g., mail orders, telephone orders and Internet orders).

 

Card Verification Value (CVV)/Card Validation Code (CVC): A unique value encoded on the Magnetic Stripe of a Card used to validate Card information during the Authorization process.

 

Cardholder: Means the individual whose name is embossed on a Card (or Debit Card, as applicable) and any authorized user of such Card.

 

Cash Benefits: An EBT account maintained by an Issuer that represents pre-funded or day-of-draw benefits, or both, administered by one or more Government entities, and for which the Issuer has agreed to provide access under the EBT program. Multiple benefits may be combined in a single cash benefit account.

 

Cash Over Transaction: Dispensing of cash by a merchant in connection with a Card sale, other than a PIN Debit Card transaction, for the purchase of goods or services.

 

Chargeback: The procedure by which a Sales Draft or other indicia of a Card transaction (or disputed portion) is returned to Bank, the Acquirer or the Issuer. Client is responsible for reimbursing us for all Chargebacks.

 

Client: The party identified as “Client” on the Application. The words “Subscriber,” “you” and “your” refer to Client.

 

Credit: A refund or price adjustment given for a previous purchase transaction.

 

Credit Card: A valid Card authorizing the Cardholder to buy goods or services on credit and bearing the service mark of Visa. MasterCard or Discover Network and, to the extent the Schedules so provide, a valid Card authorizing the Cardholder to buy goods or services on credit and issued by any other Association specified on such Schedules.

 

Credit Card Operating Procedures: The manual prepared by Processor. containing operational procedures, instructions and other directives relating to Card transactions. The current Operating Procedures are set forth in the Program Guide.

 

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Credit Draft: A document evidencing the return of merchandise by a Cardholder to a Client, or other refund made by the Client to the Cardholder.

 

Credit Limit: The credit line set by the Card Issuer for the Cardholder’s account.

 

Customer Activated Terminal (CAT): A magnetic stripe terminal or chip-reading device (such as an automatic dispensing machine, Limited Amount Terminal, or Self- Service Terminal) that is not an ATM.

 

Debit Card: See either PIN Debit Card or Non-PIN Debit Card.

 

Dial-Up Terminal: An Authorization device which, like a telephone, dials an Authorization Center for validation of transactions.

 

Discount Rate: An amount charged a merchant for processing its qualifying daily Credit Card transactions. Transactions that fail to meet applicable interchange requirements will be charged additional amounts as set forth in Section 18.1.

 

Electronic Benefit Transfer (EBT): An electronic system that allows a government benefit recipient to authorize the transfer of their benefits from a Federal, State or local government account to a merchant account to pay for products and services received.

 

Electronic Draft Capture (EDC): A process which allows a merchant’s Dial-Up Terminal to receive Authorization and capture transactions, and electronically transmit them to a Card Processor. This eliminates the need to submit paper for processing.

 

Factoring: The submission of authorization requests and/or Sales Drafts by a merchant for Card sales or Cash Advances transacted by another business.

 

General Terms: Section of the Program Guide, including any amendments or modifications.

 

Gross: When referred to in connection with transaction amounts or fees, refers to the total amount of Card sales, without set-off for any refunds or Credits.

 

Imprinter: A manual or electric machine used to physically imprint the merchant’s name and ID number as well as the Cardholder’s name and Card number on Sales Drafts.

 

Issuer: The Bank or Association which has issued a Card to an individual. MasterCard and Visa only issue Cards through Banks (“Issuing Banks”) while Discover Network may issue Cards directly or issue Cards through an Issuing Bank.

 

Limited Amount Terminal: A Customer Activated Terminal that has data capture only capability, and accepts payment for items such as parking garage fees, road tolls, motion picture theater entrance, or magnetic-stripe telephones.

 

Magnetic Stripe: A stripe of magnetic information affixed to the back of a plastic Credit or Debit Card. The Magnetic Stripe contains essential Cardholder and account information.

 

Media: The documentation of monetary transactions (i.e., Sales Drafts, Credit Drafts, computer printouts, etc.)

 

Merchant Identification Card: A plastic embossed Card supplied to each merchant to be used for imprinting information to be submitted with each Batch of paper Sales Drafts. Embossed data includes Merchant Account Number, name and sometimes merchant ID code and terminal number.

 

Merchant Account Number (Merchant Number): A number that numerically identifies each merchant, outlet, or line of business to the Processor for accounting and billing purposes.

 

Merchant Processing Application: The Application executed by Client, Processor and Bank, which is one of the documents comprising the Agreement.

 

Non-PIN Debit Card: A Debit Card with either a Visa, MasterCard or Discover Network mark that is tied to a Cardholder’s bank account or a prepaid account and which is processed without the use of a PIN.

 

Non-Qualified Interchange Fee: The difference between the interchange fee associated with the Anticipated Interchange Level and the interchange fee associated with the more costly interchange level at which the transaction actually processed.

 

Non-Qualified Surcharge: A surcharge applied to any transaction that fails to qualify for the Anticipated Interchange Level and is therefore downgraded to a more costly interchange level. The Non-Qualified Surcharge (the amount of which is set forth on the Service Fee Schedule) is in addition to the Non-Qualified Interchange Fee, which is also your responsibility (see above and Section 18.1).

 

Other Services: Other Services include all services related to JCB Card, PIN Debit Card, and Electronic Benefits Transfer Transactions, TeleCheck check services, TRS collection services, Gift Card Services, and Transactions involving Cards from other Non-Bank Card Associations such as Voyager Fleet Systems, Inc., Wright Express Corporation and Wright Express Financial Services Corporation.

 

PAN Truncation: A procedure by which a Cardholder’s copy of a Sales or Credit Draft will only reflect the last four digits of the Card account number.

 

PIN: A Personal Identification Number entered by the Cardholder to submit a PIN Debit Card transaction.

 

PIN Debit Card: A Debit Card used at a merchant location by means of a Cardholder-entered PIN in the merchant PIN Pad. PIN Debit Cards bear the marks of ATM networks (such as NYCE, Star).

 

PIN Debit Sponsor Banks: The PIN Debit Sponsor Bank(s) identified on the Application signed by you that is/are the sponsoring or acquiring bank(s) for certain PIN Debit networks.

 

Point of Sale (POS) Terminal: A device placed in a merchant location which is connected to the Processor’s system via telephone lines and is designed to authorize, record and transmit settlement data by electronic means for all sales transactions with Processor.

 

Processor: The entity identified on this Application (other than the Bank) which provides certain services under this Agreement.

 

Program Guide: The booklet which contains Operating Procedures, General Terms, Third Party Agreements and Confirmation Page, which together with the Merchant Processing Application and the Schedules thereto and documents incorporated therein, constitute your Agreement with Processor and Bank.

 

Recurring Payment Indicator: A value used to identify transactions for which a consumer provides permission to a merchant to bill the consumer’s Card account at either a predetermined interval or as agreed by the Cardholder for recurring goods or services.

 

Referral: This message received from an Issuer when an attempt for Authorization requires a call to the Voice Authorization Center or Voice Response Unit (VRU).

 

Reserve Account: A fund established and managed by us to protect against actual or contingent liability arising from Chargebacks, adjustments, fees and other charges due to or incurred by us.

 

Resubmission: A transaction that the merchant originally processed as a Store and Forward transaction but received a soft denial from the respective debit network or Association. The resubmission transaction allows the merchant to attempt to obtain an approval for the soft denial, in which case you assume the risk that the transaction fails.

 

Retrieval Request/Transaction Documentation Request: A request for documentation related to a Card transaction such as a copy of a Sales Draft or other transaction source documents.

 

Sales Draft: Evidence of a purchase of goods or services by a Cardholder from Client using a Card, regardless of whether the form of such evidence is in paper or electronic form or otherwise, all of which must conform to Association Rules and applicable law.

 

Sales/Credit Summary: The identifying form used by a paper Submission merchant to indicate a Batch of Sales Drafts and Credit Drafts (usually one day’s work). Not a Batch header, which is used by electronic merchants.

 

Schedules: The attachments, addenda and other documents, including revisions thereto, which may be incorporated into and made part of this Agreement.

 

Self-Service Terminal: A Customer Activated Terminal that accepts payment of goods or services such as prepaid cards or video rental, has electronic capability, and does not accept PINs.

 

Services: The activities undertaken by Processor and Bank to authorize, process and settle all United States Dollar denominated Visa and MasterCard transactions undertaken by Cardholders at Client’s location(s) in the United States, and all other activities necessary for Processor to perform the functions required by this Agreement for Discover Network and all other Cards covered by this Agreement.

 

Servicers: For Visa and MasterCard Credit and Non-PIN Debit Card transactions, Bank and Processor collectively. For all other Card transactions, Processor. The words “us” and we” refer to Servicers.

 

Settlement Account: An account at a financial institution designated by Client as the account to be debited and credited by Processor or Bank for Card transactions, fees, Chargebacks and other amounts due under the Agreement or in connection with the Agreement.

 

Split Dial: A process which allows the Authorization terminal to dial directly to different Card processors (e.g., Amex) for Authorization. In this instance, the merchant cannot be both EDC and Split Dial. Split Dial is also utilized for Check Guarantee companies.

 

Split Dial/Capture: Process which allows the Authorization terminal to dial directly to different Card processors (e.g., Amex) for Authorization and Electronic Draft Capture.

 

Store and Forward: A transaction that has been authorized by a merchant when the merchant cannot obtain an Authorization while the customer is present, typically due to a communications failure. The merchant will store the transaction electronically in their host system and retransmit the transaction when communications have been restored.

 

Submission: The process of sending Batch deposits to Processor for processing. This may be done electronically or by mail.

 

Summary Adjustment: An adjustment to your Submission and/or Settlement Accounts in order to correct errors. (See Sections 10.3 and 10.4).

 

Telecommunication Card Sale: Individual local or long-distance telephone calls, for which the telephone service provider is paid directly by use of a Card. These do not include, however, calls paid for with pre-paid telephone service cards. Telecommunication Card Sales are considered Card Not Present Sales.

 

Transaction Fees: Service costs charged to a merchant on a per transaction basis.

 

Us, We: See Servicers.

 

You, Your: See Client.

 

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PART II: THIRD PARTY AGREEMENTS

 

The following Agreements are Third Party Agreements entered into between Client and the Third Parties identified in the Third Party Agreements.

 

If Client desires to receive the products and/or services offered under a Third Party Agreement, Client must check the appropriate box or otherwise indicate such desire in the Merchant Processing Application, in which case the terms and conditions of the Third Party Agreement shall be binding upon Client. The Signature page in the Merchant Processing Application or any Schedule thereto shall also serve as a signature page to the Third Party Agreements.

 

Client acknowledges that the Third Parties are relying upon the information contained on the Merchant Processing Application and the Schedules thereto, all of which are incorporated by reference into the Third Party Agreements.

 

34. Equipment Lease Agreement

 

This Equipment Lease Agreement (“Lease Agreement”) is being entered into by and between First Data Merchant Services Corporation (through its business unit First Data Global Leasing), and the Lessee identified on the signature panel of this Merchant Processing Application (“MPA”). In this Lease Agreement, the words “we,” “our” and “us” refer to First Data Merchant Services Corporation and its successors and assigns and the words “you” and “your” refer to Lessee and its permitted successors and assigns.

 

Lessee hereby authorizes us or our designees, successors or assigns (hereinafter “Lessor”) to withdraw any amounts including any and all sales taxes now due or hereinafter imposed, owed by Lessee in conjunction with this Lease Agreement by initiating debit entries to the bank account designated by Lessee on the MPA (the “Settlement Account”). In the event of default of Lessee’s obligation hereunder, Lessee authorizes debit of its account for the full amount due under this Lease Agreement. Further, Lessee authorizes its financial institution to accept and to charge any debit entries initiated by Lessor to Lessee’s account. In the event that Lessor withdraws funds erroneously from Lessee’s account, Lessee authorizes Lessor to credit Lessee’s account for an amount not to exceed the original amount of the debit. This authorization is to remain in full force and effect until Lessor has received written notice from Lessee of its termination in such time and in such manner as to afford Lessor a reasonable opportunity to act. Lessee also authorizes Lessor from time to time to obtain investigative credit reports from a credit bureau or a credit agency concerning Lessee.

 

34.1.     Equipment. We agree to lease to you and you agree to lease from us the equipment identified on the MPA or such other comparable equipment we provide you (the “Equipment”), according to the terms and conditions of this Lease Agreement. We are providing the Equipment to you “as is” and make no representations or warranties of any kind as to the suitability of the Equipment for any particular purpose. The term Equipment includes the Equipment initially deployed under the Lease Agreement and/or any additions, replacements, substitutions, or additions thereto.

 

34.2.     Effective Date, Term and Interim Rent.

 

(a) This Lease Agreement becomes effective on the earlier of the date we deliver any piece of Equipment to you (the “Delivery Date”) or acceptance by us. This Lease Agreement remains in effect until all of your obligations and all of our obligations under it have been satisfied. We will deliver the Equipment to the site designated by you.

 

(b) The term of this Lease Agreement begins on a date designated by us after receipt of all required documentation and acceptance by us (the “Commencement Date”), and continues for the number of months indicated on the MPA. THIS IS A NON-CANCELABLE LEASE FOR THE TERM INDICATED.

 

(c) You agree to pay an interim Lease Payment in the amount of one-thirtieth (1/30th) of the monthly lease charge for each day from and including the Delivery Date until the date preceding the Commencement Date.

 

(d) YOU ACKNOWLEDGE THAT THE EQUIPMENT AND/OR SOFTWARE YOU LEASE UNDER THIS LEASE AGREEMENT MAY NOT BE COMPATIBLE WITH ANOTHER PROCESSOR’S SYSTEMS AND THAT WE DO NOT HAVE ANY OBLIGATION TO MAKE SUCH SOFTWARE AND/OR EQUIPMENT COMPATIBLE IN THE EVENT THAT YOU ELECT TO USE ANOTHER SERVICE PROVlDER. UPON TERMINATION OF YOUR MERCHANT PROCESSING AGREEMENT, YOU ACKNOWLEDGE THAT YOU MAY NOT BE ABLE TO USE THE EQUIPMENT AND/OR SOFTWARE LEASED UNDER THIS LEASE AGREEMENT WITH SAID SERVICE PROVIDER.

 

34.3.     Site Preparation. You will prepare the installation site(s) for the Equipment, including but not limited to the power supply circuits and phone lines, in conformance with the manufacturer’s and our specifications and will make the site(s) available to us by the confirmed shipping date.

 

34.4.     Payment of Amounts Due.

 

(a) The monthly lease charge is due and payable monthly, in advance. You agree to pay all assessed costs for delivery and installation of Equipment.

 

(b) In addition to the monthly lease charge. you shall pay, or reimburse us for, amounts equal to any taxes, assessments on or arising out of this Lease Agreement or the Equipment, and related supplies or any services, use or activities hereunder, including without limitation, state and local sales, use, property, privilege and excise tax, tax preparation, compliance expenses, but exclusive of taxes based on our net income. Property taxes are calculated and charged based on the average of the estimated annual property taxes over the course of the term of the lease. You will also be charged an annual Tax Handling Fee, as set forth in the MPA and/or applicable Fee Schedule.

 

(c) Your lease payments will be due despite dissatisfaction with the Equipment for any reason.

 

(d) Whenever any payment is not made by you in full when due, you shall pay us as a late charge. an amount equal to ten percent of the amount due but no less than $5.00 for each month during which it remains unpaid (prorated for any partial month), but in no event more than the maximum amount permitted by law. You shall also pay to us an administrative charge of $10.00 for any debit we attempt to make against your Settlement Account that is rejected.

 

(e) In the event your account is placed into collections for past due lease amounts, you agree that we can recover a collection expense charge of $50.00 for each aggregate payment requiring a collection effort.

 

34.5.     Use and Return of Equipment; Insurance.

 

(a) You shall cause the Equipment to be operated by competent and qualified personnel in accordance with any operating instructions furnished by us or the manufacturer. You shall maintain the Equipment in good operating condition and protect it from deterioration, normal wear and tear excepted.

 

(b) You shall not permit any physical alteration or modification of the Equipment, or change the installation site of the Equipment, without our prior written consent.

 

(c) You shall not create, incur, assume or allow to exist any consensually or judicially imposed liens or encumbrances on, or part with possession of, or sublease the Equipment without our prior written consent.

 

(d) You shall comply with all government laws, rules and regulations relating to the use of the Equipment. You are also responsible for obtaining all permits required to operate the Equipment at your facility.

 

(e) We or our representatives may, at any time, enter your premises for purposes of inspecting, examining or repairing the Equipment.

 

(f) The Equipment shall remain our personal property and shall not under any circumstances be considered to be a fixture affixed to your real estate. You shall permit us to affix suitable labels or stencils to the Equipment evidencing our ownership.

 

(g) You shall keep the Equipment adequately insured against loss by fire, theft, and all other hazards.

 

(h) You shall provide proof of insurance. The loss, destruction, theft or damage of or to the Equipment shall not relieve you from your obligation to pay the full purchase price or total monthly lease charges hereunder.

 

34.6.     Title to Equipment. The Equipment is, and shall at all times be and remain, our sole and exclusive property, and you shall have no right, title or interest in or to the Equipment except as expressly set forth in this Lease Agreement or otherwise agreed in writing. Except as expressly provided in Section 34.8, no transference of intellectual property rights is intended by or conferred in this Lease Agreement. You agree to execute and deliver to us any statement or instrument that we may request to confirm or evidence our ownership of the Equipment, and you irrevocably appoint us as your attorney-in-fact to execute and file the same in your name and on your behalf. If a court determines that the leasing transaction contemplated by this Lease Agreement does not constitute a financing and is not a lease of the Equipment, then we shall be deemed to have a first lien security interest on the Equipment as or the date or this Lease Agreement, and you will execute such documentation as we may request to evidence such security interest. If this Lease Agreement is deemed a loan despite the intention of the parties, then in no contingency or event whatsoever shall interest deemed charged hereunder, however such interest may be characterized or computed, exceed the highest rate permissible under any law which a court or competent jurisdiction shall, in a final determination, deem applicable hereto.

 

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34.7.     Return or Purchase of Equipment at End of Lease Period. Upon the completion of your lease term or any extension thereof, you will have the option to (a) return the Equipment to us; (b) purchase the Equipment from us for its then fair market value, calculated as a percentage of the aggregate lease payments in accordance with the following: If the term of this Lease is forty-eight (48) months or more, the buyout option as a percentage of the aggregate lease payments shall be ten percent (10%). If the term of this lease is thirty-six (36) to forty-seven (47) months, the buyout option as a percentage of the aggregate lease payments shall be fifteen percent (15%). If the term or this lease is twenty-four (24) to thirty-five (35) months, the buyout option as a percentage of the aggregate lease payments shall be twenty percent (20%); or (c) after the final lease payment has been received by FDGL, the Agreement will revert to a month by month rental at the existing monthly lease payment. If Client does not want to continue to rent the Equipment, then Client will be obligated to provide FDGL with 30 day written notice to terminate and return the equipment to FDGL. If we terminate the lease pursuant to Section 34.1l(b) due to a default by you, then you shall immediately return the Equipment to us no later than the tenth business day after termination, or remit to us the fair market value of the Equipment as determined in good faith by us. We may collect any amounts due to us under this Section 34.7 by debiting your bank account, and to the extent we are unable to obtain full satisfaction in this manner, you agree to pay the amounts owed to us promptly upon our request.

 

34.8.     Software License. We retain all ownership and copyright interest in and to all computer software, related documentation, technology, know-how and processes embodied in or provided in connection with the Equipment other than those owned or licensed by the manufacturer of the Equipment (collectively “Software”), and you shall have only a nonexclusive license to use the Software in your operation of the Equipment.

 

34.9.     Limitation on Liability. We are not liable for any loss, damage or expense of any kind or nature caused directly or indirectly by the Equipment, including any damage or injury to persons or property caused by the Equipment. We are not liable for the use or maintenance or the Equipment, its failure to operate, any repairs or service to it, or by any interruption or service or loss of use of the Equipment or resulting loss of business. Our liability arising out of or in any way connected with this Lease Agreement shall not exceed the aggregate lease amount paid to us for the particular Equipment involved. In no event shall we be liable for any indirect, incidental, special or consequential damages. The remedies available to you under this Lease Agreement are your sole and exclusive remedies.

 

34.10.   Warranties.

 

(a) All warranties, express or implied, made to you or any other person are hereby disclaimed, including without limitation, any warranties regarding quality. suitability, merchantability, fitness for a particular purpose, quiet enjoyment, or non-infringement.

 

(b) You warrant that you will only use the Equipment for commercial purposes and will not use the Equipment for any household or personal purposes.

 

34.11.   Indemnification. You shall indemnify and hold us harmless from and against any and all losses, liabilities, damages and expenses resulting from (a) the operation, use, condition, liens against, or return or the Equipment or (b) any breach by you or any of your obligations hereunder, except to the extent any losses, liabilities, damages or expenses result from our gross negligence or willful misconduct.

 

34.12.   Default; Remedies.

 

(a) If any debit or your Settlement Account initiated by us is rejected when due, or if you otherwise fail to pay us any amounts due hereunder when due, or if you default in any material respect in the performance or observance of any obligation or provision of this Lease Agreement or any agreement with any of our affiliates or joint ventures, any such event shall be a default hereunder. Without limiting the foregoing, any default by you under a processing agreement with us or with an affiliate or joint venture to which we are a party will be treated as a default under this Lease Agreement. Such a default would include a default resulting from early termination or the MPA.

 

(b) Upon the occurrence of any default, we may at our option, effective immediately without notice, either (i) terminate this lease and our future obligations under this Lease Agreement, repossess the Equipment and proceed in any lawful manner against you for collection of all charges that have accrued and are due and payable, or (ii) accelerate and declare immediately due and payable all monthly lease charges for the remainder of the applicable lease period together with the fair market value of the Equipment (as determined by us), not as a penalty but as liquidated damages for our loss of the bargain. Upon any such termination for default, we may proceed in any lawful manner to obtain satisfaction of the amounts owed to us and, if applicable, our recovery of the Equipment, including entering onto your premises to recover the Equipment. In any case, you shall also be responsible for our costs of collection, court costs, as well as applicable shipping, repair and refurbishing costs of recovered Equipment. You agree that we shall be entitled to recover any amounts due to us under this Lease Agreement by charging your Settlement Account or any other funds of yours that come into our possession or control, or within the possession or control of our affiliates or joint ventures, or by setting off amounts that you owe to us against any amounts we may owe to you, in any case without notifying you prior to doing so. Without limiting the foregoing, you agree that we are entitled to recover amounts owed to us under this Lease Agreement by obtaining directly from an affiliate or joint venture to which we are a party and with which you have entered into an MPA any funds held or available as security for payment under the terms or the MPA, including funds available under the “Reserve Account; Security Interest” section or the MPA, if applicable.

 

34.13.   Assignment. You may not assign or transfer this Lease Agreement, by operation of law or otherwise, without our prior written consent For purposes of this Lease Agreement, any transfer of voting control of you or your parent shall be considered an assignment or transfer of this Lease Agreement. We may assign or transfer this Lease Agreement and our rights and obligations hereunder, in whole or in part, to any third party without the necessity of obtaining your consent.

 

34.14.   Lease Guaranty. No guarantor shall have any right of subrogation to any or our rights in the Equipment or this Lease Agreement or against you, and any such right of subrogation is hereby waived and released. All indebtedness that exists now or arises after the execution of this Lease Agreement between you and any guarantor is hereby subordinated to all of your present and future obligations, and those of your guarantor, to us, and no payment shall be made or accepted on such indebtedness due to you from a guarantor until the obligations due to us are paid and satisfied in full.

 

34.15.   Governing Law; Venue; Miscellaneous. This Lease Agreement shall be governed by and will be construed in accordance with the laws of the State of New York (without applying its conflicts of laws principles). The exclusive venue for any actions or claims arising under or related to this Lease Agreement shall be in the appropriate state of federal court located in Suffolk County, New York. If any part of this Lease Agreement is not enforceable, the remaining provisions will remain valid and enforceable.

 

34.16.   Notices. All notices must be in writing, and shall be given (a) if sent by mail, when received, and (b) if sent by courier, when delivered; if to you at the address appearing on the MPA, and if to us at 4000 Coral Ridge Drive, Coral Springs, Florida 33065. Attn: Lease Department. Customer Service toll free number 1-877-257-2094.

 

34.17.   Entire Agreement. This Lease Agreement constitutes the entire Agreement between the parties with respect to the Equipment, supersedes any previous agreements and understandings and can be changed only by a written agreement signed by all parties. This Lease Agreement may be executed in any number of counterparts and all such counterparts taken together shall be deemed to constitute one and the same instrument. Delivery of an executed counterpart of a signature page of this Lease Agreement by facsimile shall be effective as delivery of a manually executed counterpart of this Lease Agreement.

 

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35. TeleCheck/TRS Services Agreement

 

35.1.    Term, Termination and Amendment. TeleCheck will provide the services. and any specified equipment and maintenance, to this Agreement for an initial term of 36 months as specified on the face of this Agreement from the Effective Date; provided however, that Subscriber may terminate this Agreement if Subscriber gives and TeleCheck receives written notice of termination within the first 60 days of the Agreement. Thereafter, this Agreement shall automatically renew for successive 12 month terms until terminated as provided for herein. Subscriber may terminate this Agreement at the end of the initial term or any renewal term upon at least thirty days’ prior written notice to TeleCheck. In the event TeleCheck changes the rates. fees or warranty limits hereunder, Subscriber may terminate this Agreement upon written notice received by TeleCheck from Subscriber within thirty days of Subscriber’s receipt of notice of such change. TeleCheck may terminate this Agreement at any time upon notice to Subscriber. TeleCheck reserves the right to amend, at its discretion. the terms and conditions herein, including, without limitation, any addenda, Operational Procedures, rates and fees, by providing Subscriber notice thereof and such amendments shall be effective 30 days from the date notice is mailed to Subscriber.

 

35.2.     Definitions. As used herein the following definitions apply: “check writer” means the drawer of a check; “Claim” means any arbitration award, assessment, charge, citation, claim, damage, demand, directive, expense, fine, interest, joint or several liability, lawsuit or other litigation, notice, infringement or misappropriation of any patent, trademark, copyright or other intellectual property right or violation of any law. and any consequential, indirect, special, incidental or punitive damages and any attorney’s fees and expenses incurred in connection therewith. For purposes of the foregoing Claim definition, a Claim shall be considered to exist even though it may be conditional, contingent, indirect, potential, secondary, unaccrued, unasserted, unknown, unliquidated, or unmatured; “consumer” means a check writer, person, or entity that authorizes an Item; “Dishonored Item” means an Item having received a valid TeleCheck Approval Code pursuant to a Warranty Service Business Transaction, but which is dishonored upon presentment for payment; “Item” means an outstanding financial obligation pursuant to a check, including a check processed as an ECA Business Transaction; “ECA Business Transaction” means a transaction for the contemporaneous purchase of goods or services (including, without limitation, taxes). the payment for which is processed as an ECA transaction; provided, however, it does not include any ECA transactions for cash or payment on an account, debt or check already due Subscriber; “ECA batch” means a collection of saved ECA transactions; “Operational Procedures” means TeleCheck’s published policies and procedures contained in various documents provided to Subscriber concerning the services, equipment and maintenance provided pursuant to this Agreement, the terms of which are incorporated in this Agreement as if fully set forth herein; “Returned Item” means any Item not paid by Subscriber’s financial institution or that fails to comply with the terns and conditions of this Agreement, including the Warranty Requirements; “TeleCheck Approval Code” means that TeleCheck has authorized an Item for warranty coverage under this Agreement pursuant to a Warranty Service Business Transaction; “TeleCheck Parties” means TeleCheck and its officers, directors, employees, shareholders, agents and attorneys; “Warranty Maximum”:

 

a) for an Item processed as a non-ECA transaction means the lower of (i) the face amount of the Item; or (ii) the lesser amount set forth on the face of this Agreement; and

 

b) for an Item processed as an ECA transaction means the lower of (i) the face amount of the Item; or (ii) $20,000.00; and “Warranty Service Business Transaction” means a transaction for the contemporaneous purchase of goods or services pursuant to TeleCheck’s warranty service program and shall not include checks written for cash or for payment on an account, debt or check already due Subscriber.

 

35.3.     Fees, Rates and Warranty Changes. Subscriber shall pay TeleCheck the fees and rates set forth on the face or this Agreement, attached Rate Schedule, if any, or in the terms and conditions herein, as changed from are to time by TeleCheck, plus all applicable taxes. The Set Up Fees First Location and Additional Location(s) are fees related to the establishment and set up or the first and subsequent locations on the TeleCheck service. The ECA Conversion Fee is the fee charged to convert an existing Subscriber to the ECA service. The “Inquiry Rate” is the percentage rate set forth in the Rate Schedule which shall apply to each Item which is entered into the TeleCheck system whether by telephone, electronically or otherwise. “December Risk Surcharge” is an additional charge for each December that is: (i) 10 basis points (0.10%); or (ii) the percentage set forth on the face of this Agreement. The “Monthly Minimum Fee” is the minimum amount of inquiry fees that Subscriber shall pay on a monthly basis. If the total fees for Subscriber’s inquiries for any month are less than the Minimum Monthly Fee, then the Minimum Monthly Fee shall apply. “Additional Inquiry Fees” are those fees for inquiries exceeding the dollar volume of inquiries included in the Monthly Minimum fee. The “Processing Fee” is a monthly fee for handling Subscriber’s account. The “Charge Per Transaction” is the per transaction charge for all transactions determined by the method by which the transaction is delivered to TeleCheck. The “ECA Charge Per Transaction” is the additional per transaction charge for all ECA transactions for an ECA Subscriber. The “Non-Imaging Surcharge” is a per transaction charge for every ECA transaction that is not processed using a TeleCheck approved imaging device. The “POS Support Charge” is a monthly fee for point of sale support services. The “Transaction Surcharge” is an additional charge for transactions going over third party networks. The “ECA Chargeback Fee” is a $5.00 handling fee for each chargeback of an ECA transaction. The “ECA Funding Report Fee” is an additional fee to receive daily or weekly ECA funding reports. The “ECA Correction Fee” is a $5.00 fee payable on each item in an ECA batch that must be corrected due to Subscriber error or at the request of the Subscriber. The “Customer Requested Operator Call Charge” is an additional charge of $2.50 per operator-assisted call not requested by TeleCheck. The “Recovery Processing Fee” is a $5.00 charge for each check that fails to meet Warranty Requirements for which TeleCheck elects, in its discretion, to reimburse Subscriber as a “Goodwill Item” for a specific Returned Item. A “Warranty Research Fee” of $7.50 will be charged each time Subscriber requests substantiation of a warranty payment/non-payment. These above fees are in addition to any fees charged by TeleCheck to Subscriber under any other agreement.

 

35.4.1. Payment, Reserve Account, Security Interest. All fees and charges are due upon receipt. Subscriber authorizes TeleCheck to debit from Subscriber’s financial institution account as provided to TeleCheck by Subscriber, all payments and other amounts owed (including, without limitation, all chargebacks, ECA Chargeback Fees and Returned Item Fees) to TeleCheck or its affiliates under this Agreement or any other agreement between Subscriber and TeleCheck or its affiliates, and to credit all amounts owing to Subscriber under this Agreement to Subscriber’s financial institution account. If there are insufficient funds in Subscriber’s financial institution account to pay amounts owed to TeleCheck or its affiliates, or if there are any amounts otherwise not paid by Subscriber when due, including, without limitation, delinquent fees, chargebacks or rejected and reassigned warranty Items, Subscriber shall immediately reimburse TeleCheck or its affiliates upon demand, or at TeleCheck’s option, TeleCheck may offset such amounts against any amounts due Subscriber from TeleCheck or its affiliates under this Agreement or any other agreement between Subscriber and TeleCheck or its affiliates. A delinquency charge of 1-1/2% per month or the highest amount permitted by law, whichever is lower, shall be added to the outstanding balance of any account over fifteen (15) days delinquent. TeleCheck shall have the right to suspend all services and obligations to Subscriber, including the payment of all warranties due and all transactions previously authorized, during any period in which Subscriber’s account is delinquent. Subscriber agrees to pay to TeleCheck a $25.00 fee for any check or ACH debit that is not paid by Subscriber’s financial institution upon presentment.

 

35.4.2.     Subscriber expressly authorizes TeleCheck to establish a reserve account (“Reserve Account”) for ECA Business Transactions. The amount of the Reserve Account shall be set by TeleCheck, in its sole discretion, based upon Subscriber’s processing history and the anticipated risk of loss to TeleCheck.

 

35.4.3.     The Reserve Account shall be fully funded upon three (3) days’ notice to Subscriber. or in instances of fraud or breach of this Agreement, the Reserve Account may be funded immediately at TeleCheck’s election. The Reserve Account may be funded by all or any combination of the following: (i) one or more debits to Subscriber’s financial institution (and TeleCheck is hereby authorized to make such debits); (ii) one or more deductions or offsets to any payments otherwise due to Subscriber from TeleCheck or any of its affiliates; or (iii) Subscriber’s delivery to TeleCheck of a letter of credit. Any such letter of credit shall be issued or established by a financial institution acceptable to TeleCheck and in a form satisfactory to TeleCheck, both in TeleCheck’s discretion. In the event of termination of this Agreement by either Subscriber or TeleCheck, an immediate Reserve Account may be established without notice in the manner provided above. Any Reserve Account will be held by TeleCheck for ten (10) months after termination of this Agreement. Subscriber’s funds held in a Reserve Account may be held in a commingled Reserve Account for the reserve funds of TeleCheck’s Subscribers, without involvement by an independent escrow agent, and shall not accrue interest.

 

35.4.4.     If Subscriber’s funds in the Reserve Account are not sufficient to cover the delinquent fees, chargebacks or rejected and reassigned warranty Items, or any other fees and charges due from Subscriber to TeleCheck or its affiliates, or if the funds in the Reserve Account have been released, Subscriber shall immediately pay TeleCheck such sums upon request. In the event of a failure by Subscriber to fund the Reserve Account, TeleCheck may fund such Reserve Account in the manner set forth in subsection 4.3, above.

 

35.4.5.     To secure Subscriber’s obligations to TeleCheck and its affiliates under this Agreement and any other agreement for the provision of related equipment or services (including any check or credit card processing services), Subscriber grants to TeleCheck a lien and security interest in and to any of Subscriber’s funds pertaining to the transactions contemplated by this Agreement now or hereafter in the possession of TeleCheck or its affiliates, whether now or hereafter due or to become due to Subscriber from TeleCheck. Any such funds, money or amounts may be commingled with other funds of TeleCheck, or, in the case of any funds held pursuant to the foregoing paragraphs, with any other funds of other Subscribers of TeleCheck. In addition to any rights now or hereafter granted under applicable law and not by way of limitation of any such rights, TeleCheck is hereby authorized by Subscriber at any time and from time to time, without notice or demand to Subscriber or to any other person (any such notice and demand being hereby expressly waived), to set off, recoup and to appropriate and to apply any and all such funds against and on account of Subscriber’s obligations to TeleCheck and its affiliates under this Agreement and any other agreement with TeleCheck or any of its affiliates, including, without limitation, fees for any related equipment or related services (including any check or credit card processing services, whether such obligations are liquidated, unliquidated, fixed, contingent, matured or unmatured). Subscriber agrees to duly execute and deliver to TeleCheck such instruments and documents as TeleCheck may reasonably request to perfect and confirm the lien, security interest, right of set off, recoupment and subordination set forth in this Agreement.

 

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35.5.     Equipment. Title to all rental equipment, if any, or equipment loaned to Subscriber is retained by TeleCheck. Upon termination of this Agreement, Subscriber, at Subscriber’s expense, shall return all equipment to TeleCheck in good repair, ordinary wear and tear excepted. Monthly rental fees will apply to all months or fractions of a month any equipment remains in use by or in the actual or constructive possession of Subscriber. TeleCheck will replace or repair equipment rented or supported by TeleCheck upon Subscriber’s request; provided, however, that a swap fee of $39.95 shall be charged per equipment item replaced for the Eclipse Payment Terminal and a swap fee of $59.95 shall be charged per equipment item replaced for any other type of equipment. If replacement equipment is mailed to Subscriber, it is Subscriber’s responsibility to return replaced equipment to TeleCheck’s office within twenty (20) business days or Subscriber shall be deemed to have purchased and be billed for such equipment. A fee of $40.00 per hour, plus the cost of parts, shall be charged for repair of any damage to the equipment rented or supported by TeleCheck, ordinary wear and tear excepted. A reprogramming fee of $25.00 will be charged for each occasion that a piece of equipment is reprogrammed for additional features or different information. Subscriber shall not permit persons other than authorized representatives of TeleCheck to adjust, maintain, program or repair any equipment. Subscriber shall bear the entire risk of loss, theft or damage of or to equipment, whether or not owned by Subscriber. There is a 90-day manufacturers warranty on purchased equipment. A fee for the shipping and handling of equipment and parts will be charged to the Subscriber.

 

TERMS APPLICABLE ONLY TO THE TELECHECK WARRANTY SERVICE PROGRAM

 

35.6.1.     Warranty. The sole purpose of the TeleCheck warranty service program is to provide information and processing services to Subscriber. TeleCheck warrants the accuracy of its information provided that all requirements set forth in the Warranty Requirements in paragraph 13.1 are strictly met. A Dishonored Item shall be deemed to be a breach of the warranty and as Subscriber’s sole and exclusive remedy for such breach, Subscriber may receive payment of the face amount of the Dishonored Item up to the Warranty Maximum, subject to the terms, conditions, and limitations contained in this Agreement and any addenda hereto. The warranty does not apply where payment has been stopped due to a dispute over goods or services between Subscriber and consumer, or where Subscriber has contacted TeleCheck for a TeleCheck Approval Code on more than one check per Warranty Service Business Transaction. This Agreement is solely between the Subscriber and TeleCheck; the Subscriber shall not provide or resell, directly or indirectly, the services provided by TeleCheck to any other third party. Subscriber is not authorized to, and shall not in any manner, utilize the TeleCheck services in connection with any transaction conducted, in whole or in part, over the Internet or in any other non-face to face transaction.

 

35.6.2.     TeleCheck Approval Code. Subscriber acknowledges that TeleCheck will use its internal and proprietary risk management systems to evaluate the risk associated with any particular Item and to assist in its decision whether or not to issue a TeleCheck Approval Code. The decision to issue a TeleCheck Approval Code shall be within the discretion of TeleCheck.

 

35.7.     “Goodwill” of a Returned Item. TeleCheck, in its discretion, may voluntarily reimburse a Subscriber for a specific Returned Item. TeleCheck’s election to reimburse a Returned Item(s) shall not act as a waiver of TeleCheck’s right to decline to pay any other Returned Item.

 

TERMS APPLICABLE ONLY TO THE TELECHECK ELECTRONIC CHECK ACCEPTANCE SERVICE

 

35.8.     ECA Service. The terms in paragraphs 9 and 10 apply only if Subscriber uses the TeleCheck Electronic Check Acceptance service. The terms in paragraphs 9 and 10 do not apply to Warranty Service Business Transactions that are not ECA Business Transactions.

 

35.9.     ECA Processing. Subscriber shall not submit to TeleCheck for processing any ECA transaction exceeding $20,000.00. For each ECA Business Transaction that TeleCheck issues a TeleCheck Approval Code, TeleCheck shall, via an electronic funds transfer, effect a credit to Subscriber’s financial institution account for the amount of such transaction as part of an ECA batch. Such credit shall occur: (i) within two banking days following Subscriber’s regular close-out of the point of sale terminal and transmission to TeleCheck for processing the saved ECA Business Transaction, provided that the ECA batch is closed and received by TeleCheck by 12:00 midnight Central Standard Time; and (ii) regardless of whether or not consumer’s ECA transaction is paid by consumer’s financial institution. TeleCheck reserves the right to decline to process any transaction as an ECA Business Transaction.

 

35.10.   Retention of ECA Authorization Receipts. Subscriber shall cause the consumer to sign an ECA authorization receipt in a form approved by TeleCheck prior to submission of each ECA Business Transaction to TeleCheck for processing. Subscriber shall maintain the signed ECA authorization receipt for a minimum period of two (2) years from the date of the transaction or for the period specified by the rules of the National Automated Clearing House Association, whichever is longer. Within seven (7) days of TeleCheck’s request, Subscriber shall physically deliver either the original or a legible copy of the signed ECA authorization receipt to TeleCheck. Subscriber shall, upon reasonable notice and during normal business hours, permit TeleCheck to audit Subscriber for its compliance with this requirement.

 

TERMS APPLICABLE ONLY TO THE TELECHECK VERIFICATION SERVICE

 

35.11.   The terms in paragraph 12 apply only if Subscriber uses the TeleCheck verification service.

 

35.12.   The sole purpose or the TeleCheck verification service is to provide coded information to assist Subscriber in deciding whether or not to accept an Item. TeleCheck does not guarantee the accuracy or completeness of the information and Subscriber agrees that there shall be no payment to Subscriber by TeleCheck for any loss from transactions processed through the verification service and that Subscriber assumes all risks that Items accepted by it may be dishonored. The Warranty Maximum on any Item processed through the TeleCheck verification service shall be zero. Subscriber shall only report Items to TeleCheck if the Items were made payable to Subscriber.

 

GENERAL TERMS

 

35.13.1.     Warranty Requirements and ECA Representations. TeleCheck will reimburse Subscriber for one Item, up to the Warranty Maximum, per Warranty Service Business Transaction which meets all of the following applicable requirements, and Subscriber represents and warrants with respect to all Warranty Service Business Transactions and ECA Business Transactions submitted to TeleCheck for processing under this Agreement the following applicable representations:

 

a) The check must be a first party check drawn on a United States, Canadian, Puerto Rican or U.S. Virgin Islands financial institution and must be made payable to Subscriber. The name of the individual or company must be imprinted or typed on the check by the check manufacturer. If P.O. Box is used or address is not imprinted by the check manufacturer, a physical address description must be written on the check according to Operational Procedures;

 

b) Subscriber received a completely filled out paper check from the consumer;

 

c) The consumer authorized the debiting of consumer’s account and the ECA debit entry is in all respects properly authorized and in an amount agreed to by the consumer;

 

d) Subscriber shall have made an inquiry to TeleCheck in strict accordance with Operational Procedures and Subscriber must have obtained a TeleCheck Approval Code;

 

e) TeleCheck Subscriber Number, check writer’s telephone number (including area code), a physical address description, identification type and number and TeleCheck Approval Code must all be printed or written on the check for Warranty Service Business Transactions;

 

f) The Warranty Service Business Transaction represents an obligation of the person who is presenting the respective Warranty Service Business Transaction and the respective transaction is for merchandise actually sold or rented or services actually rendered for the actual price or such merchandise or services (including tax and shipping) and does not involve any element of credit for any purpose;

 

g) The signature and physical description of the check writer or consumer on the check and the ECA authorization receipt, if applicable, must reasonably correspond to any signature and description contained in the piece of identification;

 

h) The signature in the signature block on the check must not be substantially different from the name imprinted on the check;

 

i) The date of the check and the ECA Business Transaction, if applicable, must accurately coincide within one calendar day of both (1) the date of the inquiry call to TeleCheck and (2) the date the transaction actually occurred. (Checks may not pre-date or post-date by more than one calendar day the date of the inquiry call and the transaction date.);

 

j) The amount shown in words and figures on the check, and the ECA receipt, if applicable, must match exactly. The amount shown in words and figures on the check must be: (i) less than or equal to the amount entered into the TeleCheck system; or (ii) no more than $1.00 over the amount entered into the TeleCheck system;

 

k) The paper check must have been deposited in Subscriber’s financial institution account and received by TeleCheck for purchase within thirty (30) days of the date of the check;

 

I) Subscriber must have contacted TeleCheck for a single TeleCheck Approval Code on only one check per Warranty Service Business Transaction;

 

m) Subscriber received a signed ECA authorization receipt from consumer and either consumer or Subscriber voided the signed paper check to which the ECA Business Transaction relates;

 

n) Subscriber has no reason to question or have notice of any fact, circumstance or defense which would impair the validity or collectibility of the consumer’s obligation or relieve the consumer from liability;

 

o) The paper check to which the ECA Business Transaction relates is a personal check and not a business check; and

 

p) The consumer shall have signed a separate ECA authorization receipt for each ECA Business Transaction submitted to TeleCheck.

 

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35.13.2.     All of the above requirements and representations are material terms of this Agreement. By execution of this Agreement, Subscriber acknowledges Subscriber’s full knowledge and understanding of the above requirements and representations as they pertain to the services provided to Subscriber under this Agreement. Subscriber shall not be entitled to recover any amounts under this Agreement if Subscriber fails to timely satisfy any of the terms or conditions of or breaches any representation contained in: (i) paragraph 13.1, or (ii) any other terms, conditions or limitations in this Agreement.

 

35.14.     Collection and Returned Item Fees. TeleCheck shall be entitled to collect from the consumer and retain any fees or exemplary damages in addition to the amount of the check or ECA Business Transaction, if applicable, which are allowed by law. Subscriber shall follow all TeleCheck policies and procedures and post at TeleCheck’s direction any notices which in TeleCheck’s opinion may be required for TeleCheck to collect any such amounts arising from returned, dishonored or unpaid checks or ECA Business Transactions.

 

35.15.     Assignment of Checks and ECA Business Transactions. By the execution of this Agreement, Subscriber ASSIGNS, TRANSFERS AND CONVEYS to TeleCheck all of Subscriber’s rights, title and interest in any: (i) check submitted to TeleCheck for coverage under the warranty service program; or (ii) ECA Business Transaction submitted by Subscriber to TeleCheck under this Agreement. Subscriber shall, at TeleCheck’s request, in TeleCheck’s discretion, endorse such check and take any action reasonably deemed necessary by TeleCheck to aid in the enforcement of TeleCheck’s rights hereunder.

 

35.16.1.   Reassignment and Chargeback. TeleCheck, as applicable, may: (i) reassign to Subscriber any check purchased by TeleCheck pursuant to the warranty service program provisions of this Agreement; or (ii) chargeback to Subscriber and debit Subscriber’s financial institution account any ECA Business Transaction submitted to TeleCheck for processing pursuant to this Agreement, in any of the following circumstances:

 

a) The goods or services, in whole or in part, for which the check was issued or for which the ECA Business Transaction was submitted, have been returned to Subscriber, have not been delivered by Subscriber or are claimed by the check writer to have been unsatisfactory or are subject to any dispute, set-off or counterclaim;

 

b) Subscriber has received full or partial payment or security in any form whatsoever to secure payment of the: (i) check or the ECA Business Transaction; or (ii) goods or services for which the check or ECA Business Transaction was issued or authorized;

 

c) The transaction for which the check or the ECA Business Transaction was tendered, or transfer to TeleCheck of the check writer’s check or the ECA Business Transaction, is for any reason: (i) not permitted by applicable law; or (ii) a court of law determines that the check or ECA Business Transaction is, in whole or in part, not due and payable by the consumer, unless such determination results from the check writer’s bankruptcy proceeding;

 

d) The check or funds transfer was not issued in connection with a Warranty Service Business Transaction or an ECA Business Transaction;

 

e) Any of the representations made by Subscriber as set forth in paragraph 13.1 are or become false or inaccurate;

 

f) Subscriber failed to comply with any of the Terms or Conditions of this Agreement;

 

g) Subscriber, or any of its owners, agents or employees: (i) materially altered either the check or the ECA authorization receipt; or (ii) accepted the check or processed the ECA Business Transaction with reason to know that the check or the ECA Business Transaction was likely to be dishonored or that the identification used to authorize the check or the ECA Business Transaction was forged, altered or did not belong to the check writer;

 

h) The ECA authorization receipt was incomplete or unsigned;

 

i) A duplicate ECA Business Transaction relating to the same ECA Business Transaction was received and processed or the original paper check was deposited, thereby creating a duplicate entry against the check writer’s financial institution account;

 

j) A legible copy of the ECA authorization receipt is not received by TeleCheck within seven (7) days of a request by TeleCheck;

 

k) The consumer disputes authorizing the ECA Business Transaction or the validity or accuracy of the transaction; or

 

I) Subscriber receives notice that the check writer of a dishonored Item filed bankruptcy and Subscriber failed to notify TeleCheck of the bankruptcy within three business days of Subscriber’s receipt of such notice.

 

35.16.2.     Subscriber shall Immediately notify TeleCheck upon the happening of any of the above circumstances. If the check (including a check processed as an ECA Business Transaction) is reassigned as provided herein, TeleCheck may debit Subscriber’s financial institution account in the amount paid by TeleCheck for the Item, or, upon request, Subscriber shall remit the amount of the Item to TeleCheck. TeleCheck may also chargeback to Subscriber any amount over the Warranty Maximum on any ECA Business Transaction where TeleCheck has not received payment for such ECA Business Transaction within sixty (60) days of the date of the ECA Business Transaction. Upon reassignment or charging back an Item, TeleCheck shall have no further liability to Subscriber on such Item. Following termination of this Agreement, Subscriber shall continue to bear total responsibility for any reassignments, chargebacks and adjustments made under this paragraph 16.1 and 16.2.

 

35.17.     Updating Information. With regard to any Items submitted or reported to TeleCheck, Subscriber shall promptly notify TeleCheck if: (i) a check writer makes any payment to Subscriber on a Dishonored Item; (ii) there is a return of goods or services, in whole or in part, which were paid with a Dishonored Item; or (iii) there is a dispute of any amount, notice of bankruptcy or any other matter with regard to a Dishonored Item.

 

35.18.     Credit Law Compliance. Subscriber certifies that: (i) it has a legitimate business need, in connection with a business transaction initiated by the consumer, for the information provided by TeleCheck under this Agreement regarding such consumer; and (ii) the information provided by TeleCheck will only be used for permissible purposes as defined in the Fair Credit Reporting Act, and applicable state and federal laws, with the exception that the information will not be used for employment purposes, and will not be used by Subscriber for any purpose other than a single business transaction between Subscriber and consumer occurring on the date of the inquiry call to TeleCheck. Neither Subscriber, nor its agents or employees, shall disclose the results of any inquiry made to TeleCheck except to the consumer about whom such inquiry is made and in no case to any other person outside the Subscriber’s organization. If Subscriber decides to reject any transaction, in whole or in part, because of information obtained from TeleCheck, Subscriber agrees to provide the consumer with all information required by law and TeleCheck.

 

35.19.     Use of TeleCheck Materials and Marks. TeleCheck grants to Subscriber, and Subscriber accepts, a nonexclusive, nonassignable and nontransferable temporary permission, uncoupled with any right or interest, to use TeleCheck’s marks: TELECHECK, TELECHEQUE, TELECHECK ELECTRONIC CHECK ACCEPTANCE, ECA, and the TELECHECK LOGO (collectively, the “TeleCheck Marks”) and to use and display decals, identification data and other materials provided by TeleCheck during the term of this Agreement solely in connection with the offering of the TeleCheck services authorized under this Agreement. In addition, the following shall appear at least once on every piece of advertising or promotional material used by Subscriber. “(insert applicable TeleCheck Mark) is a trademark owned by TeleCheck International, Inc, and is licensed for use by (insert Subscriber name”); provided, however, that no such advertising or promotion using any TeleCheck Mark or TeleCheck name shall be done without the prior written consent of TeleCheck. Subscriber shall use the designation “®” and “SM” in conjunction with those TeleCheck Marks which are registered trade marks and service marks, respectively, of TeleCheck. Upon termination of this Agreement, Subscriber shall either return or destroy all TeleCheck materials (including, without limitation, the prompt removal of decals or other materials that are affixed and displayed to the public). The monthly fees payable by Subscriber under this Agreement shall apply for all months or fractions of a month any materials or TeleCheck-owned equipment remain in use by Subscriber. Subscriber shall maintain the confidentiality of this Agreement and any information provided to it by TeleCheck, including, without limitation, Operational Procedures, pricing or other proprietary business information, whether or not such information is marked confidential. Subscriber shall not permit any persons other than its own officers or employees at Subscriber’s locations to use the TeleCheck Subscriber Number assigned by TeleCheck.

 

SUBSCRIBER SHALL NOT USE ANY TELECHECK MARKS IN CONJUNCTION WITH OR ON THE INTERNET. Subscriber shall take all actions reasonably required by TeleCheck to ensure that the TeleCheck Marks and other TeleCheck materials do not become part of the public domain or are otherwise appropriated by any person or entity to the detriment of TeleCheck. Subscriber acknowledges TeleCheck’s ownership of the TeleCheck Marks and agrees that it will do nothing inconsistent with such ownership. Subscriber shall promptly notify TeleCheck of any unauthorized use of the TeleCheck Marks by third parties of which Subscriber becomes aware.

 

35.20.     Use of Information. Subscriber agrees that (i) any data and other information relating to an Item or consumer obtained by TeleCheck in connection with any service provided hereunder (including any electronic or other image or all or any portion of any check or Driver’s License or other identification) shall be owned by TeleCheck with all right, title, and interest thereto; (ii) TeleCheck may use any credit information provided to a TeleCheck affiliate or a First Data Corp. alliance for TeleCheck’s credit review; (iii) TeleCheck may provide or receive any experiential information regarding Subscriber or Subscriber’s customers to or from any TeleCheck affiliate or First Data Corp. alliance; and (iv) TeleCheck is entitled to obtain Subscriber’s credit card sales data from point of sale equipment or from any TeleCheck affiliate or First Data Corp. alliance for use in TeleCheck’s aggregate reporting of retail sales trends.

 

35.21.     TeleCheck Procedures. Subscriber shall strictly follow all Operational Procedures provided to Subscriber, as may be amended from time to time by TeleCheck, in its discretion, including the Operational Procedures relating to the TeleCheck Marks. To the extent that there is any conflict between the Operational Procedures and the terms of this Agreement, the terms of this Agreement shall govern. Subscriber is authorized to use TeleCheck-owned or -supplied equipment and/or ECA services pursuant to this Agreement only for the processing of completely filled out checks (i.e., negotiable instruments). Any other use of TeleCheck-owned or -supplied equipment or ECA services is unauthorized and Subscriber covenants not to make any such use of the equipment or ECA services. Should Subscriber make any use of TeleCheck-owned or -supplied equipment or ECA services other than those expressly authorized by this Agreement, Subscriber agrees to indemnify, defend and hold harmless TeleCheck as set out in paragraph 23.

 

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35.22.     Assignment of Agreement. This Agreement may be assigned by Subscriber only with the prior written consent of TeleCheck. TeleCheck may freely assign this Agreement, its rights, benefits or duties hereunder. Subject to the foregoing, this Agreement shall inure to the benefit of and be binding upon the successors and assigns of TeleCheck and the heirs, executors, administrators, successors and assigns of Subscriber.

 

35.23.     Legal Responsibility. In the event Subscriber violates any terms or conditions of this Agreement, Subscriber shall indemnify, defend and hold harmless TeleCheck and its affiliates from and against any and all Claims arising therefrom, including, payment of all costs and reasonable attorneys’ fees, for actions taken by TeleCheck, whether by suit or otherwise, to defend TeleCheck or its affiliates from any Claim related thereto or to preserve or enforce TeleCheck’s rights under this Agreement, and TeleCheck shall have the right to immediately repossess all equipment owned by TeleCheck. In the event of any legal action with third parties or regulatory agencies concerning any transaction or event arising under this Agreement, Subscriber shall: (i) promptly notify TeleCheck of the Claim(s) or legal action; (ii) reasonably cooperate with TeleCheck in the making of any Claim(s) or defense(s); and (iii) provide information, assist in the resolution of the Claim(s) and make available at least one employee or agent who can testify regarding said Claim(s) or defense(s). Subscriber shall indemnify, defend, and hold harmless the TeleCheck Parties from any Claim(s) arising from any false or inaccurate representation made by Subscriber or from Subscriber’s failure to strictly comply, in whole or in part, with any: (i) terms and conditions pursuant to this Agreement and any addenda hereto or Operational Procedures; or (ii) applicable law. Upon written notice from TeleCheck to Subscriber, Subscriber shall immediately undertake the defense of such Claim by representatives of its own choosing, subject to TeleCheck’s reasonable approval; provided, however, that TeleCheck shall have the right to control and undertake such defense by representatives of its own choosing, but at Subscriber’s cost and expense, if the Claim arises out of patent, trademark, or other intellectual property rights or laws.

 

In no event shall TeleCheck be liable to Subscriber, or to any other person or entity, under this Agreement, or otherwise, for any punitive, exemplary, special, incidental or consequential damages, including, without limitation, any loss or injury to earnings, profits or goodwill. Notwithstanding anything to the contrary contained in this Agreement, in no event shall TeleCheck’s liability under this Agreement for all Claims arising under, or related to, this Agreement exceed, in the aggregate (inclusive of any and all Claims made by Subscriber against TeleCheck, whether related or unrelated), the lesser of: (i) the total amount of fees paid to TeleCheck by Subscriber pursuant to this Agreement during the 12-month period immediately preceding the date the event giving rise to such Claim(s) occurred; or (ii) $75,000.00.

 

35.24.     DISCLAIMER. EXCEPT AS EXPRESSLY SET FORTH IN PARAGRAPH 6.1, TELECHECK MAKES NO REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, AND NO IMPLIED AT LAW WARRANTY SHALL ARISE FROM THIS AGREEMENT, THE SALE OF ANY EQUIPMENT BY TELECHECK TO SUBSCRIBER, OR FROM PERFORMANCE BY TELECHECK, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE, ALL OF WHICH ARE EXPRESSLY WAIVED BY SUBSCRIBER. All decisions to reject any check or ECA transaction, driver’s license or other form of identification or payment for Subscriber’s products or services are solely Subscriber’s responsibility. Subscriber assumes all risks that any and all checks (including checks processed as ECA Transactions) accepted by Subscriber may be dishonored, whether or not TeleCheck has issued a TeleCheck Approval Code with respect to such check(s).

 

35.25.     Notices. Any notice or other communication required or permitted to be given hereunder shall be in writing and shall be hand delivered or delivered by facsimile transmission or overnight courier or certified or registered mail (and if sent by Subscriber by mail, postage prepaid return receipt requested) addressed or transmitted to the party to be notified at such party’s address or number as provided on the front of this Agreement or at such party’s last known address or number. Any notice delivered hereunder shall be deemed effective upon delivery, if hand delivered or sent by overnight courier, and upon receipt, as evidenced by the date of transmission indicated on the transmitted material if by facsimile transmission, or the date of delivery indicated on the return receipt, if mailed as aforesaid. The parties’ addresses may be changed by written notice to the other party as provided herein.

 

35.26.     Force Majeure. TeleCheck shall not be held responsible for any delays in or failure or suspension of service caused by mechanical or power failure, computer malfunctions (including, without limitation, software, hardware and firmware malfunctions), strikes, labor difficulties, fire, inability to operate or obtain service for its equipment, unusual delays in transportation, act of God, or other causes reasonably beyond the control of TeleCheck.

 

35.27.     Governing Law and Integration. Subscriber shall comply with all applicable laws, regulations and rules, including NACHA rules and guidelines, relating to the services provided hereunder. This Agreement, plus any addenda attached hereto, constitute the entire Agreement between the parties concerning subject matter hereof and supersedes all prior and contemporaneous understandings, representations and agreements in relation to its subject matter. THIS AGREEMENT SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF TEXAS, WITHOUT REGARD TO THE CONFLICT OF LAWS PRINCIPLES THEREOF.

 

35.28.     Severability and Interpretation. If any provision, in whole or in part, of this Agreement is held invalid or unenforceable for any reason, the invalidity shall not affect the validity of the remaining provisions of this Agreement, and the parties shall substitute for the invalid provision a valid provision which most closely approximates the intent and economic effect of the invalid provision. Neither this Agreement, nor any addenda or Operational Procedures, shall be interpreted in favor or against any party because such party or its counsel drafted this Agreement, or such addenda or Operational Procedures. No course of dealing, usage, custom of trade or communication between the parties shall modify or alter any of the rights or obligations of the parties under this Agreement. This Agreement is solely for the benefit of TeleCheck (and its affiliates) and Subscriber and no other person or entity shall have any right, interest or claim under this Agreement. As used in this Agreement, (i) the term “include,” or any derivative of such term, shall not mean that the items following such term are the only types of such items; (ii) the term “shall” indicates a mandatory obligation; (iii) the term “may” indicates a permissive election and does not imply any duty to exercise such election; and (iv) the term “discretion” means the sole and absolute discretion of the party granted the discretion, absent an express limitation on such discretion.

 

35.29.     Amendment and Waiver. No modification, amendment or waiver of any of the terms and conditions of this Agreement shall be binding upon TeleCheck, whether written, oral, or in any other medium, unless made in writing and approved and signed by TeleCheck. All rights and duties within this Agreement are material and time is of the essence; no waiver of any rights hereunder shall be deemed effective unless in writing executed by the waiving party; no waiver by either party of a breach or any provision of this Agreement shall constitute a waiver of any prior or subsequent breach of the same or any other provision of this Agreement; no failure to exercise, and no delay in exercising, any right(s) hereunder on the part of either party shall operate as a waiver of any such right; all of TeleCheck’s rights are cumulative; and, no single or partial exercise of any right hereunder shall preclude further exercise of such right or any other right.

 

35.30.     Damages. Upon Subscriber’s breach or unauthorized termination of this Agreement, TeleCheck shall be entitled to recover from Subscriber liquidated damages in an amount equal to ninety percent (90%) of the total aggregate charges payable for the unexpired portion of the then current term of this Agreement. TeleCheck and Subscriber hereby acknowledge and agree that, after giving due consideration to the costs TeleCheck may incur by reason of Subscriber’s breach or unauthorized termination of this Agreement, to the possibility that TeleCheck will not be able to mitigate its damages, and to the expense savings that TeleCheck may obtain by not having to provide services, equipment or maintenance, the liquidated damages specified herein constitute a realistic pre-estimate of the loss to TeleCheck in the event of such breach or unauthorized termination of this Agreement and will not be construed as a penalty.

 

35.31.     Survivability. All representations, warranties, indemnities and covenants made herein shall survive the termination of this Agreement and shall remain enforceable after such termination.

 

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 American Express® Card Acceptance Agreement

 

Agreement for American Express® Card Acceptance American Express OnePointSM Program

 

The Agreement is by and between American Express Travel Related Services Company, Inc., a New York corporation, and you, the Merchant. By accepting the American Express® Card, you agree to be bound by the Agreement.

 

GENERAL PROVISIONS

 

1. Scope and Other Parts of Agreement; Definitions

 

a.     Scope of the Agreement. The Agreement governs your acceptance of American Express Cards in the United States (but not Puerto Rico, the U.S. Virgin Islands, and other U.S. territories and possessions) under our American Express OnePoint Program, which makes available to eligible merchants an integrated service through our agent, First Data Merchant Services Corporation, among other agents. Schedule A contains important provisions governing your acceptance of the Card under this program. The Agreement covers you alone. You must not obtain Authorizations, submit Charges or Credits, or receive payments on behalf of any other party, except as otherwise expressly permitted in the Merchant Regulations.

 

b. Other Parts of the Agreement.

 

i. Merchant Regulations. The Merchant Regulations set forth the policies and procedures governing your acceptance of the Card. You shall ensure that your personnel interacting with customers are fully familiar with the Merchant Regulations. The Merchant Regulations are a part of, and are hereby incorporated by reference into, the Agreement. You agree to be bound by and accept all provisions in the Merchant Regulations (as changed from time to time) as if fully set out herein and as a condition of your agreement to accept the Card. We reserve the right to make changes to the Merchant Regulations in scheduled changes and at any time in unscheduled changes as set forth in section 8.j below. The Merchant Regulations and releases of scheduled changes therein are provided only in electronic form, existing at the website specified below in the definition of “Merchant Regulations” or its successor website. However, we shall provide you a paper copy of or a CD-ROM containing the Merchant Regulations or releases of scheduled changes therein upon your request. To order a copy, please call our agent [INSERT NAME OF SERVICE AGENT] (telephone: 1-xxx-yyy-zzzz) We may charge you a fee for each copy that you request.

 

ii. Schedule A. Schedule A, attached hereto or which we otherwise may provide to you, contains other important provisions governing your acceptance of the Card. Schedule A is a part of, and is hereby incorporated by reference into, the Agreement.

 

c.     Definitions. Capitalized terms used but not otherwise defined herein have the meanings ascribed to them in the Merchant Regulations. Some definitions are repeated here for ease of reference.

 

Affiliate means any Entity that controls, is controlled by, or is under common control with either party, including its subsidiaries. As used in this definition, control means the possession, directly or indirectly, of the power to direct or cause the direction of the management and policies of an Entity, whether through the ownership of voting securities, by contract, or otherwise. For the avoidance of doubt, but not by way of limitation, the direct or indirect ownership of more than 50% of (i) the voting securities or (ii) an interest in the assets, profits, or earnings of an Entity shall be deemed to constitute “control” of the Entity.

 

Agreement means these General Provisions, Schedule A and any other accompanying schedules and exhibits, and the Merchant Regulations, collectively.

 

American Express Card and Card mean (i) any card, account access device, or payment device bearing our or our Affiliates’ Marks and issued by an Issuer or (ii) a Card Number.

 

Cardmember means an individual or Entity (i) that has entered into an agreement establishing a Card account with an Issuer or (ii) whose name appears on the Card.

 

Charge means a payment or purchase made on the Card.

 

Card Present Charge means a Charge for which the Card is presented at the point of sale.

 

Card Not Present Charge means a Charge for which the Card is not presented at the point of sale (e.g., Charges by mail, telephone, fax or the Internet), is used at unattended Establishments (e.g., customer activated terminals, called CATs), or for which the transaction is key-entered.

 

Disputed Charge means a Charge about which a claim, complaint, or question has been brought.

 

Chargeback (sometimes called “full recourse” or “Full Recourse” in our materials), when used as a verb, means our reimbursement from you for the amount of a Charge subject to such right; when used as a noun, means the amount of a Charge subject to reimbursement from you.

 

lmmediate Chargeback (sometimes called “Immediate Full Recourse” in our materials) means our right to Chargeback immediately and irrevocably without first contacting you or sending you an Inquiry and for which you have no right to present any written response to dispute the Chargeback.

 

Claim means any claim (including initial claims, counterclaims, cross claims, and third party claims), dispute, or controversy between you and us arising from or relating to the Agreement or prior Card acceptance agreements, or the relationship resulting therefrom, whether based in contract, tort (including negligence, strict liability, fraud, or otherwise), statutes, regulations, or any other theory, including any question relating to the existence, validity, performance, construction, interpretation, enforcement, or termination of the Agreement or prior Card acceptance agreements or the relationship resulting therefrom.

 

Credit means the amount of the Charge that you refund to Cardmembers for purchases or payments made on the Card.

 

Discount means the amount that we charge you for accepting the Card, which amount is: (i) a percentage (Discount Rate) of the face amount of the Charge that you submit; or a flat Transaction fee, or a combination of both; and/or (ii) a Monthly Flat Fee (if you meet our requirements).

 

Entity means a corporation, partnership, sole proprietorship, trust, association, or any other legally recognized entity or organization.

 

Establishments means any or all of your and your Affiliates’ locations, outlets, websites, on-line networks, and all other methods for selling goods and services, including methods that you adopt in the future.

 

General Provisions means the provisions set out in this document other than in Schedule A or any other accompanying schedule or exhibit hereto.

 

Marks mean names, logos, service marks, trademarks, trade names, taglines, or other proprietary designs or designations.

 

Merchant Regulations means the American Express Merchant Regulations - U.S., which are available from your Service Agent.

 

Merchant Number (sometimes called the “Merchant ID” or “Establishment” or “SE” number in our materials) means the unique ten-digit number we assign to your Establishment. If you have more than one Establishment, we may assign to each a separate Merchant Number.

 

Other Agreement means any agreement, other than the Agreement, between (i) you or any of your Affiliates and (ii) us or any of our Affiliates.

 

Other Payment Products mean any charge, credit, debit, stored value or smart cards. account access devices, or other payment cards, services, or products other than the Card.

 

Reserve means a fund established and/or collateral held by us as security for your or any of your Affiliates’ obligations to us or any of our Affiliates under the Agreement or any Other Agreement.

 

We, our, and us mean American Express Travel Related Services Company, Inc.

 

You and your (sometimes called the “Merchant,” “Service Establishment,” or “SE” in our materials) mean the Entity accepting the Card under the Agreement, and its Affiliates conducting business in the same industry.

 

d.     List of Affiliates. You must provide to our agent a complete list of your Affiliates conducting business in your industry and notify our agent promptly of any subsequent changes in the list.

 

2. Accepting the Card

 

a.     Acceptance. You must accept the Card as payment for all goods and services sold at all of your Establishments, except as otherwise expressly specified in the Merchant Regulations. You agree that the provisions of Chapter 3 (Card Acceptance) of the Merchant Regulations are reasonable and necessary to protect the Cardmember’s choice of which Card to use and that charge and credit Cards, including corporate Cards, are interchangeable. You are jointly and severally liable for the obligations of your Establishments under the Agreement.

 

b.     Transaction Processing and Payments. Our Card acceptance, processing, and payment requirements are set forth in the Merchant Regulations. Some requirements are summarized here for ease of reference, but do not supersede the provisions in the Merchant Regulations.

 

i. Format. You must create a Charge Record for every Charge and a Credit Record for every Credit that comply with our requirements, as described in the Merchant Regulations. You may create multiple Charge Records for a single purchase placed on different Cards, but you must not create multiple Charge Records for a single purchase to the same Card, by dividing the purchase into more than one Charge.

 

ii. Authorization. You must obtain from and submit to us an Authorization Approval code for all Charges. Authorization does not guarantee that we will accept the Charge without exercising Chargeback, nor is it a guarantee that the person making the Charge is the Cardmember or that you will be paid.

 

iii. Submitting Charges and Credits. Your Establishments must submit Charges and Credits in U.S. dollars. You must not issue a Credit when there is no corresponding Charge. You must issue Credits to the Card account used to make the original purchase, except as otherwise expressly specified in the Merchant Regulations.

 

c.     Payment for Charges. We will pay you, through our agent, according to your payment plan in U.S. dollars for the face amount of Charges submitted from your Establishments less: (i) the Discount, (ii) any amounts you owe us or our Affiliates, (iii) any amounts for which we have Chargebacks, and (iv) any Credits you submit. Your initial Discount is indicated in the Agreement or otherwise provided to you in writing by us. In addition to your Discount we may charge you additional fees and assessments, as listed in the Merchant Regulations. We may adjust any of these amounts and may change any other amount we charge you for accepting the Card.

 

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d.     Chargeback. We and our agent have Chargeback rights, as described in the Merchant Regulations. We and our agent may Chargeback by deducting, withholding, recouping from, or offsetting against our payments to you (or debiting your Account), or we or our agent may notify you of your obligation to pay us, which you must do promptly and fully. Our or our agent’s failure to demand payment does not waive our Chargeback rights.

 

vi. Protecting Cardmember Information. You must protect Cardmember Information, as described in the Merchant Regulations. You have additional obligations based on your Transaction volume, including providing to us documentation validating your compliance with the PCI Standard performed by Qualified Security Assessors or Approved Scanning Vendors (or both).

 

3. Protective Actions

 

a.     Creating a Reserve. Regardless of any contrary provision in the Agreement, we have the right in our sole discretion to determine that it is necessary to have some security for your or any of your Affiliates’ obligations to us or any of our Affiliates, under the Agreement or any Other Agreement. If we so determine, we may (i) withhold and offset amounts from payments we otherwise would make to you under the Agreement or (ii) establish a Reserve, including by requiring you to deposit funds or other collateral with us.

 

b.     Trigger Events for Reserve. Some of the events that may cause us to establish a Reserve include: (i) your ceasing a substantial portion of or adversely altering your operations; (ii) your selling all or substantially all of your assets or any party acquiring 25% or more of the equity interests issued by you (other than parties currently owning 25% or more of such interests), whether through acquisition of new equity interests, previously outstanding interests, or otherwise; (iii) your suffering a material adverse change in your business; (iv) your becoming insolvent; (v) our receiving a disproportionate number or amount of Disputed Charges at your Establishments; or (vi) our reasonable belief that you will not be able to perform your obligations under the Agreement, under any Other Agreement, or to Cardmembers.

 

c.     Establishing a Reserve. If an event leads us to believe that we need to create a Reserve, then we may immediately establish a Reserve or terminate the Agreement. We shall inform you if we establish a Reserve. We may increase the amount of the Reserve at any time as long as the amount of the Reserve does not exceed an amount sufficient, in our reasonable judgment, to satisfy any financial exposure or risk to us under the Agreement (including from Charges submitted by you for goods or services not yet received by Cardmembers) or to us or our Affiliates under any Other Agreement, or to Cardmembers.

 

d.     Other Protections. We may deduct and withhold from, and recoup and offset against, the Reserve (i) any amounts you or any of your Affiliates owe us or any of our Affiliates under the Agreement or any Other Agreement; (ii) any costs incurred by us in connection with administration of the Reserve, including legal fees; and (iii) any costs incurred by us as a result of your failure to fulfill any obligations to us, any of our Affiliates, or to Cardmembers, including legal fees. We may take other reasonable actions to protect our rights or those of any of our Affiliates, including changing the speed or method of payment for Charges, exercising immediate Chargeback, or charging you fees for Disputed Charges. If we deem it necessary based on our assessment of risk posed by your business, we may require you at any time to deposit funds or other collateral with us as security to protect our financial risk hereunder as a condition of your accepting the Card. These funds and collateral shall be treated as a Reserve under the Agreement.

 

e.     Providing Information. You must provide to us promptly, upon request, information about your finances, creditworthiness, and operations, including your most recent certified financial statements.

 

4. Notices

 

a.     Delivery and Receipt. Unless otherwise explicitly provided for herein, all notices hereunder must be in writing and sent by hand delivery; or by U.S. postal service, such as first class mail or third class mail, postage prepaid; or by expedited mail courier service; or by electronic mail (e-mail): or by facsimile transmission, to the addresses set out below. Notices are deemed received and effective as follows: If hand delivered, upon delivery; if sent by e-mail or facsimile transmission, upon sending; if mailed, upon the earlier of (i) receipt or (ii) three days after being deposited in the mail if mailed by first class postage or ten days after being deposited in the mail if mailed by third class postage. If the addressee provided for below rejects or otherwise refuses to accept the notice, or if the notice cannot be delivered because of a change in address for which no notice was appropriately given, then notice is effective upon the rejection, refusal or inability to deliver.

 

b.     Our Notice Address. Unless we notify you otherwise, you shall send notices to us, through our agent, at: American Express Travel Related Services Company, Inc. c/o 1307 Walt Whitman Road, Melville, NY 11747.

 

c.     Your Notice Address. Our agent shall send notice to you at the address, e-mail address, or facsimile number you indicated on your application to accept the Card. You must notify our agent immediately of any change in your notice address.

 

5. Indemnification and Limitation of Liability

 

a.     Indemnity. You shall indemnify, defend, and hold harmless us and our Affiliates, agents, successors, assigns, and third party licensees, from and against all damages, liabilities, losses, costs, and expenses, including legal fees, arising or alleged to have arisen from your breach, negligent or wrongful act or omission, failure to perform under the Agreement, or failure in the provision of your goods or services.

 

b.     Limitation of Liability. In no event shall we or our Affiliates, agents, successors, or assigns be liable to you for any incidental, indirect, speculative, consequential, special, punitive, or exemplary damages of any kind (whether based in contract, tort, including negligence, strict liability, fraud, or otherwise, or statutes, regulations, or any other theory) arising out of or in connection with the Agreement, even if advised of such potential damages. Neither you nor we (and our agent) will be responsible to the other for damages arising from delays or problems caused by telecommunications carriers or the banking system, except that our (and our agent’s) rights to create Reserves and exercise Chargebacks will not be impaired by such events.

 

6. Term and Termination

 

a.     Effective Date/Termination Date. The Agreement begins as of the date (i) you first accept the Card after receipt of the Agreement or otherwise indicate your intention to be bound by the Agreement or (ii) we approve your application to accept the Card, whichever occurs first. Either party can terminate the Agreement without cause (and notwithstanding any other rights established under the Agreement) at any time by notifying the other party. Termination will take effect according to the notice period specified in section 4.a above.

 

b.     Grounds for Termination. In addition to our rights in sections 3.c and 6.a above, we may terminate the Agreement at any time without notice to you and without waiving our other rights and remedies if you have not submitted a Charge within any twelve month period. The Agreement is a contract to extend financial accommodations, and if bankruptcy or similar proceedings are filed with respect to your business, then the Agreement will terminate automatically.

 

c.     Post-Termination. If the Agreement terminates, without waiving our other rights and remedies, we and our agent may withhold from you any payments until we have fully recovered all amounts owing to us and our Affiliates. If any amounts remain unpaid, then you and your successors and permitted assigns remain liable for such amounts and shall pay us within thirty days of our request. You must also remove all displays of our Marks, return our materials and equipment immediately and submit to our agent any Charges and Credits incurred prior to termination.

 

d.     Effect of Termination. Termination of the Agreement for any reason does not relieve the parties of their respective rights and duties arising prior to the effective date of termination that by their nature are intended to survive termination, including the provisions of sections l, 3, 5, 6, 7, and 8 of these General Provisions, our Chargeback rights, and your duties set forth in the Merchant Regulations to protect Cardmember Information, indemnify us, retain documents evidencing Transactions, and notify your Recurring Billing customers of such termination. Our and our agent’s right of direct access to the Demand Deposit Account will also survive until such time as all credits and debits permitted by the Agreement, and relating to Transactions prior to the effective date of termination, have been made.

 

7. Dispute Resolution

 

a.     Arbitration Rights. All Claims shall be resolved, upon your or our election, through arbitration pursuant to this section 7 rather than by litigation.

 

b.     Arbitration Rules/Organizations. The party asserting the Claim shall select one of the following arbitration organizations, which shall apply its rules in effect at the time the Claim is filed. In the event of an inconsistency between this section 7 and any rule or procedure of the arbitration organization, this section 7 controls. The party asserting the Claim shall simultaneously notify the other party of its selection. If our selection is not acceptable to you, then you may select another of the following organizations within thirty days after you receive notice of our initial selection. Any arbitration hearing that you attend shall take place in the federal judicial district where your headquarters is located.

 

National Arbitration Forum (NAF): P.O. Box 50191, Minneapolis, MN 55404-0191; (800) 474-2371; wwwarbitration-forum.com

 

American Arbitration Association (AAA): 335 Madison Ave., New York, NY 10017; (800) 778-7879; www.adr.org

 

c.     Limitation of Rights. If ARBITRATION IS CHOSEN BY A PARTY WITH RESPECT TO A CLAIM, NEITHER YOU NOR WE SHALL HAVE THE RIGHT TO LITIGATE THAT CLAIM IN COURT OR HAVE A JURY TRIAL ON THAT CLAIM, OR TO ENGAGE IN PREARBITRATION DISCOVERY EXCEPT AS PROVIDED IN THE RULES OR PROCEDURES OF NAF OR AAA, AS APPLICABLE. FURTHER, YOU SHALL NOT HAVE THE RIGHT TO PARTICIPATE IN A REPRESENTATIVE CAPACITY OR AS A MEMBER OF ANY CLASS OF CLAIMANTS PERTAINING TO ANY CLAIM. OTHER RIGHTS THAT YOU WOULD HAVE IN COURT MAY ALSO NOT BE AVAILABLE IN ARBITRATION. NOTWITHSTANDING ANY OTHER PROVISION IN THE AGREEMENT AND WITHOUT WAIVING EITHER PARTY’S RIGHT TO APPEAL SUCH DECISION, IF ANY PORTION OF THIS SECTION 7.c OR OF SECTION 7.d BELOW IS DEEMED INVALID OR UNENFORCEABLE, THEN THIS ENTIRE SECTION 7 (OTHER THAN THIS SENTENCE) SHALL NOT APPLY.

 

d.     Individually Named Parties Only. All parties to the arbitration must be individually named. There is no right or authority for any Claims to be arbitrated or litigated on a class action or consolidated basis, on behalf of the general public or other parties, or joined or consolidated with claims of other parties, and you and we are specifically barred from doing so. This prohibition is intended to, and does, preclude any trade association or other organization from arbitrating any Claim on a representative basis on behalf of the organization’s members. The arbitrator’s authority to resolve Claims is limited to Claims between you and us alone, and the arbitrator’s authority to make awards is limited to awards to you and us alone.

 

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e.     Application of Provision. For the avoidance of any confusion, and not to limit its scope, this section 7 applies to any putative class action lawsuit that has been filed against us prior to the effective date of the Agreement relating to the “Honor All Cards,” “non-discrimination,” or “no steering’’ provisions of the Agreement as described in sections 1 and 2 of these General Provisions and Chapter 3 (Card Acceptance) of the Merchant Regulations. or prior versions of a Card acceptance agreement.

 

f.     Equitable Relief. The arbitrator shall have the power and authority to grant equitable relief (e.g., injunction, specific performance) and, cumulative with all other remedies, shall grant specific performance whenever possible. The arbitrator shall have no power or authority to alter the Agreement or any of its separate provisions, including this section 7, nor to determine any matter or make any award except as provided in this section 7.

 

g.     Small Claims Court; Injunctive Relief. We shall not elect to use arbitration under this section for any individual Claim that you properly file in a small claims court so long as the Claim is pending only in that court. Injunctive relief sought to enforce the provisions of sections 8.a and 8.b of these General Provisions is not subject to the requirements of this section 7. This section 7 is not intended to, and does not, substitute for our ordinary business practices, policies, and procedures, including our rights to Chargeback and to create Reserves.

 

h.     Governing Law/Appeal/Entry of Judgment. This section 7 is made pursuant to a transaction involving interstate commerce and is governed by the Federal Arbitration Act, 9 U.S.C. § 16 et seq. (FAA). The arbitrator shall apply New York law and applicable statutes of limitations, honor claims of privilege recognized by law and, at the timely request of either party, provide a written and reasoned opinion explaining his or her decision. The arbitrator shall apply the rules of the arbitration organization selected, as applicable to matters relating to evidence and discovery, not the federal or any state rules of civil procedure or rules of evidence. The arbitrator’s decision shall be final and binding, except for any rights of appeal provided by the FAA or if the amount of the award exceeds US $100,000, in which case either party can appeal that award to a three-arbitrator panel administered by NAF or AAA, as applicable, which shall reconsider de novo any aspect of the initial award requested by majority vote and whose decision shall be final and binding. The decision of that three-person panel may be appealed as provided by the FAA. The costs of such an appeal shall be borne by the appellant regardless of the outcome of the appeal. Judgment upon the award rendered by the arbitrator may be entered in any state or federal court in the federal judicial district where your headquarters or your assets are located.

 

i.     Confidential Proceedings. The arbitration proceeding and all testimony, flings, documents, and any information relating to or presented during the proceedings shall be deemed to be confidential information not to be disclosed to any other party. All offers, promises, conduct, and statements, whether written or oral, made in the course of the negotiations, arbitrations, and proceedings to confirm arbitration awards by either party, its agents, employees, experts or attorneys, or by the arbitrator, including any arbitration award or judgment related thereto, are confidential, privileged, and in admissible for any purpose, including impeachment or estoppel, in any other litigation or proceeding involving any of the parties or non-parties, provided that evidence that is otherwise admissible or discoverable shall not be rendered inadmissible or non-discoverable as a result of its use in the negotiation or arbitration.

 

j.     Split Proceedings for Equitable Relief. Either you or we may seek equitable relief in arbitration prior to arbitration on the merits to preserve the status quo pending completion of such process. This section shall be enforced by any court of competent jurisdiction and the party seeking enforcement shall be entitled to an award of all costs, including legal fees, to be paid by the party against whom enforcement is ordered. Except as otherwise provided in section 7.c. above, if any portion of this Section 7 (other than section 7.c or d) is deemed invalid or unenforceable, it shall not invalidate the remaining portions of this section 7, the Agreement, or any predecessor agreement you may have had with us, each of which shall be enforceable regardless of such invalidity.

 

8. Miscellaneous

 

a.     Confidentiality. You must keep confidential and not disclose to any third party the provisions of the Agreement and any information that you receive from us that is not publicly available.

 

b.     Proprietary Rights and Permitted Uses. Neither party has any rights in the other party’s Marks, except as otherwise expressly specified in the Merchant Regulations, nor shall one party use the other party’s Marks without its prior written consent, except that we may use your name, address (including your website addresses or URLs), and customer service telephone numbers in any media at any time.

 

c.     Your Representations and Warranties. You represent and warrant to us that: (i) you are duly organized, validly existing, and in good standing under the laws of the jurisdiction in which you are organized; (ii) you are duly qualified and licensed to do business in all jurisdictions in which you conduct business; (iii) you have full authority to enter into the Agreement and all necessary assets and liquidity to perform your obligations and pay your debts hereunder as they become due; (iv) there is no circumstance threatened or pending that might have a material adverse effect on your business or your ability to perform your obligations or pay your debts hereunder; (v) you are authorized to enter into this Agreement on behalf of your Establishments and Affiliates, including those indicated in this Agreement, and the individual who signs this Agreement or otherwise enters into it has authority to bind you and them to it; (vi) you are not (1) listed on the U.S. Department of Treasury, Office of Foreign Assets Control, Specially Designated Nationals and Blocked Persons List (available at www.treas.gov/ofac), (2) listed on the U.S. Department of State’s Terrorist Exclusion List (available at www.state.gov), or (3) located in or operating under license issued by a jurisdiction identified by the U.S. Department of State as a sponsor of international terrorism, by the U.S. Secretary of the Treasury as warranting special measures due to money laundering concerns, or as noncooperative with international anti-money laundering principles or procedures by an intergovernmental group or organization of which the United States is a member; (vii) you have not assigned to any third party any payments due to you under this Agreement; (viii) all information that you provided in connection with this Agreement is true, accurate, and complete; and (ix) you have read this Agreement and kept a copy for your file. If any of your representations or warranties in this Agreement becomes untrue, inaccurate, or incomplete at any time, we may immediately terminate this Agreement in our discretion.

 

d.     Compliance with Laws. You shall comply with all applicable laws, regulations, and rules.

 

e.     Governing Law; Jurisdiction; Venue. The Agreement and all Claims are governed by and shall be construed and enforced according to the laws of the State of New York without regard to internal principles of conflicts of law. Notwithstanding the immediately preceding sentence, the parties agree that an electronic transmission contemplated hereunder is being provided in connection with a transaction affecting interstate commerce that is subject to the federal Electronic Signatures in Global and National Commerce Act, 15 U.S.C. §1700 et seq. (E-Sign Act). The parties intend that the E-Sign Act apply to the fullest extent possible to validate their ability to electronically transmit and electronically commit to be bound by the obligations and form assent described in the Merchant Regulations and releases of scheduled changes therein. Subject to section 7, any action by either party hereunder shall be brought only in the appropriate federal or state court located in the County and State of New York. Each party consents to the exclusive jurisdiction of such court and waives any claim of lack of jurisdiction or forum non convenient.

 

f.   Interpretation. In construing the Agreement, unless the context requires other wise: (i) the singular includes the plural and vice versa; (ii) the term “or” is not exclusive; (iii) the term “including” means “including, but not limited to;” (iv) the term “day” means “calendar day;” (v) any reference to any agreement (including the Agreement), instrument, contract, policy, procedure, or other document refers to it as amended, supplemented. modified, suspended, replaced, restated, or novated from time to time; (vi) all captions, headings. and similar terms are for reference only. To the extent possible, these General Provisions, the provisions of Schedule A, and the provisions of the Merchant Regulations shall be interpreted to give each their full effect. However, if a conflict is deemed to exist between them, then that conflict shall be resolved in the following order of precedence: Schedule A and any accompanying exhibits shall control over these General Provisions or the Merchant Regulations (or both) and the Merchant Regulations shall control over these General Provisions.

 

g.     Assignment. You shall not assign the Agreement, whether voluntarily or by operation of law (including by way of sale of assets, merger, or consolidation), without our prior written consent. Any purported assignment by operation of law is voidable in our sole discretion. We may assign the Agreement without your consent. Except as otherwise specified herein, the Agreement binds, and inures to the benefit of, the parties and their respective successors and permitted assigns.

 

h.     Waiver; Cumulative Rights. Either party’s failure to exercise any of its rights under the Agreement, its delay in enforcing any right, or its waiver of its rights on any occasion, shall not constitute a waiver of such rights on any other occasion. No course of dealing by either party in exercising any of its rights shall constitute a waiver thereof. No waiver of any provision of the Agreement shall be effective unless it is in writing and signed by the party against whom the waiver is sought to be enforced. All rights and remedies of the parties are cumulative, not alternative.

 

i.     Savings Clause. Other than as set forth in the last sentence of section 7.c above, if any provision of the Agreement is held by a court of competent jurisdiction to be illegal or unenforceable, that provision shall be replaced by an enforceable provision most closely rejecting the parties’ intentions, with the balance of the Agreement remaining unaffected.

 

j.     Amendments. We reserve the right to change the Agreement at any time (including by amending any of its provisions, adding new provisions, or deleting or modifying existing provisions) on at least ten days’ prior notice to you, provided that we shall change the Merchant Regulations pursuant to the following provisions. You agree to accept all changes (and further to abide by the changed provisions in the Merchant Regulations) as a condition of your agreement to accept the Card. We are not bound by any changes that you propose in the Agreement, unless we expressly agree in a writing signed by our authorized representative. An e-mail does not constitute such a signed writing.

 

1) Scheduled Changes. The Merchant Regulations are published twice each year, in April and October. We have the right to, and hereby notify you that we may, change the provisions of the Merchant Regulations in scheduled releases (sometimes called “Notification of Changes” in our materials) as follows:

 

a release of scheduled changes, to be published every April, which changes shall take effect in the following October (or in a later) edition of the Merchant Regulations or during the period between two editions of the Merchant Regulations; and

 

a release of scheduled changes, to be published every October, which changes shall take effect in the following April (or in a later) edition of the Merchant Regulations or during the period between two editions of the Merchant Regulations.

 

Where a change is to take effect during the period between two editions of the Merchant Regulations, we shall also include the change in the edition of the Merchant Regulations covering the period during which the change shall take effect, noting the effective date of the change therein.

 

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2) Unscheduled Changes. We also have the right to, and hereby notify you that we may, change the provisions of the Merchant Regulations in separate unscheduled releases, which generally shall take effect ten days after notice to you (unless another effective date is specified in the notice).

 

k.     Entire Agreement. The Agreement is the entire agreement between you and us regarding the subject matter hereof and supersedes any previous agreements, understandings, or courses of dealing regarding the subject matter hereof.

 

l.     Disclaimer of Warranties. WE DO NOT MAKE AND HEREBY DISCLAIM ANY AND ALL REPRESENTATIONS, WARRANTIES, AND LIABILITIES, WHETHER EXPRESS, IMPLIED, OR ARISING BY LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY WARRANTY OF TITLE OR NON-INFRINGEMENT.

 

m.     No Third-Party Beneficiaries. The Agreement does not and is not intended to confer any rights or benefits on any person that is not a party hereto and none of the provisions of the Agreement shall be enforceable by any person other than the parties hereto, their successors and permitted assigns.

 

n.     Press Releases. You shall not issue any press release or make any public announcement (or both) in respect of the Agreement or us without our prior written consent.

 

o.     Independent Contractors. You and we are independent contractors. No agency, partnership, joint venture, or employment relationship is created between the parties by the Agreement. Each party is solely responsible for its own acts and omissions and those of its respective agents, employees, representatives, and subcontractors in connection with the Agreement.

 

AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.

 

By:

 

Kim C. Goodman

Executive Vice President, Merchant Services, United States

 

SCHEDULE A

Other Important Provisions for Card Acceptance American Express OnePoint Program

 

9. Overview of American Express OnePoint Program

 

a.     Eligibility; Transition to Our Standard Card Acceptance Program. Our American Express OnePoint Program provides integrated Card acceptance services to eligible Entities through our agents, including [INSERT NAME OF SERVICE AGENT]. If you do not qualify for this program, you may be enrolled in our standard American Express Card acceptance program, which has different servicing terms (e.g., different speeds of payment); you may terminate the Agreement if you do not wish to so be enrolled. If you become ineligible for our American Express OnePoint Program, we will transition you to our standard American Express Card acceptance program upon forty-five day’s prior notice, unless you opt-out of that transition by notifying our agent in writing no later than fifteen days prior to the effective date of transition.

 

b.     Program Services. We may perform our obligations and exercise our rights under the Agreement directly or through our agents. Since we are acting through our agent in many instances under the Agreement, the terms we, our, or us also may refer to our agent above, as the context requires. Please direct all inquiries and notices under the American Express OnePoint Program to our agent:

 

First Data Merchant Services Corporation

1307 Walt Whitman Road

Melville, NY 11747

 

c.     Merchant Regulations. The Merchant Regulations set forth the policies and procedures of our standard American Express Card acceptance program. The provisions of this Schedule A describe the different terms that apply to you under the American Express OnePoint Program and take precedence over the corresponding provisions or the Merchant Regulations. For example, since Entities classified in certain industries do not qualify for the American Express OnePoint Program, references in the Merchant Regulations to those industries may not apply to you. Please contact our agent for a copy of the Merchant Regulations and with any questions about specific industries under the program.

 

10. Doing Business With American Express

 

a.  Certain American Express Terms Not Applicable. Our Online Merchant Services, the terms applicable to Corporate Purchasing Cards, and our Monthly Flat Fee option are not available to you under the American Express OnePoint Program. During your participation in the program, you are not required to configure your systems to communicate directly with our systems and you must not provide Payment Services or otherwise act as a Payment Service Provider.

 

b.  Merchant Number; Your Merchant Information. Under the American Express OnePoint Program, you will not receive a standard American Express Merchant Number. Our agent will instead assign a unique OnePoint Program “merchant” or “account” number to your Establishment; if you have more than one Establishment (or a sales channel for Internet Orders), it may assign to each a separate number. You will need that number each time you call our agent under the American Express OnePoint Program. (If you are enrolled in or transition to our standard Card acceptance program, we (not our agent) will assign you a standard American Express Merchant Number.) You must notify our agent of any changes in your business and banking information and any closings of your Establishments. Our agent may verify and disclose information about you , including by requesting reports about you and the person signing your application to accept the Card.

 

11. Authorization

 

During your participation in the American Express OnePoint Program, you must initiate an Authorization for each Charge according to the Authorization procedures of our agent and contact our agent about all Authorization responses. You must obtain from and submit to our agent an Authorization Approval code for all Charges. Authorization does not guarantee that we or our agent will accept the Charge without exercising Chargeback, nor is it a guarantee that the person making the Charge is the Cardmember or that you will be paid.

 

12. Submission

 

During your participation in the American Express OnePoint Program, you must submit Charges and Credits electronically to our agent according to its Submission procedures under the OnePoint Program “merchant” or “account” number of the Establishment where the Charge or Credit originated. You must not submit Charges and Credits on paper.

 

13. Settlement

 

a.     Settlement Amount. Our agent will pay you according to your payment plan, as described below, in U.S. dollars for the face amount of Charges submitted from your Establishments less all applicable deductions, which may include: (i) the Discount, (ii) any amounts you owe us or our Affiliates, (iii) any amounts for which we have Chargebacks, and (iv) any Credits you submit. Our agent will subtract the full amount of all applicable deductions from this payment to you (or debit your Demand Deposit Account), but if it cannot, then you must pay it promptly upon demand.

 

b.     Discount. Your initial Discount and other fees and assessments are indicated in the Agreement or otherwise provided to you in writing by our agent. We or our agent may adjust any of these amounts and may change any other amount charged to you for accepting the Card. We or our agent may charge you different Discount Rates for Charges submitted by your Establishments that are in different industries. We or our agent will notify you of such fees, such adjustments and charges and assessments and any different Discount Rates or Transactions fees that apply to you.

 

c.     Payment Plan. During your participation in the American Express OnePoint Program, the terms of your payment plan (e.g., speed of payment, payment and reconciliation options) with our agent govern settlement payments to you. Our agent will send payments for Charges from your Establishments according to your payment plan to your Demand Deposit Account that you designate to it. You must notify your bank that we, through our agent, will have access to your account for debiting and crediting the Demand Deposit Account.

 

14. Protecting Cardmember Information

 

You must notify our agent immediately if you know or suspect that Cardmember Information has been accessed or used without authorization or used other than in accordance with the Agreement. You must promptly provide to us and our agent all Card Numbers related to the data incident and audit reports of the data incident, and you must work with us and our agent to rectify any issues arising from the data incident, as specified in the Merchant Regulations.

  

15. Risk Evaluation

 

a.     Prohibited/High Risk Merchants and Activities. Entities classified in certain industries or accepting Transactions for certain prohibited activities do not qualify for the American Express OnePoint Program, but may qualify for our standard American Express Card acceptance program. Please contact our agent with any questions about those risk evaluation procedures under the program.

 

b.     Protective Actions. Our agent may take actions to protect our rights or those of any of our Affiliates on our behalf. For example, the determination to establish a Reserve may be triggered by events identified by our agent and may include requiring you to deposit funds or other collateral with us or our agent, changing the speed of payment for Charges, exercising immediate Chargeback, and charging you fees for Disputed charges. Our agent may establish the Reserve; increase the Reserve from time to time; make deductions and withhold from and recoup and offset against the Reserve any amounts owed under the Agreement; and terminate the Agreement on our behalf. Our agent will inform you if a Reserve is established. You must provide to our agent promptly, upon request, information about your finances. credit worthiness, and operations, including your most recent certified financial statements.

 

16.  Inquiries and Chargebacks

 

During your participation in the American Express OnePoint Program, our agent’s procedures for Inquiries, Disputed Charges, and Chargebacks govern the Disputed Charge process, provided that nothing therein waives our Chargeback rights under the Agreement. Our agent may Chargeback by deducting, withholding, recouping from, or offsetting against our payments to you (or debiting your Account), or our agent may notify you of your obligation to pay us (through our agent), which you must do promptly and fully. Our or our agent’s failure to demand payment does not waive our Chargeback rights.

 

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36. ADDITIONAL IMPORTANT INFORMATION FOR CARDS

 

36.1. Electronic Funding Authorization

 

All payments to Client shall be through the Automated Clearing House (“ACH”) and shall normally be electronically transmitted directly to the Settlement Account you have designated or any successor account designated to receive provisional funding of Client’s Card sales pursuant to the Agreement. Client agrees that any Settlement Account designated pursuant to the preceding sentence will be an account primarily used for business purposes. Neither Wells Fargo Bank, N.A. nor Banctek Solutions can guarantee the time frame in which payment may be credited by Client’s financial institution where the Settlement Account is maintained.

 

Client hereby authorizes Wells Fargo Bank, N.A. and its authorized representative to access information from the DDA and to initiate credit and/or debit entries by bankwire or ACH transfer and to authorize your financial institution to block or to initiate, if necessary, reversing entries and adjustments for any original entries made to the DDA and to authorize your financial institution to provide such access and to credit and/or debit or to block the same to such account. This authorization is without respect to the source of any funds in the DDA, is irrevocable and coupled with an interest. This authority extends to any equipment rental or purchase agreements which may exist with Client as well as to any fees and assessments and Chargeback amounts of whatever kind or nature due to Banctek Solutions or Wells Fargo Bank, N.A. under terms of this Agreement, whether arising during or after termination of the Agreement. This authority is to remain in full force and effect at all times unless and until Banctek Solutions and Wells Fargo Bank, N.A. have consented to its termination at such time and in such a manner as to afford them a reasonable opportunity to act on it. In addition, Client shall be charged twenty dollars ($20.00) for each ACH which cannot be processed, and all subsequent funding may be suspended until Client either (i) notifies Banctek Solutions that ACH’s can be processed or (ii) a new electronic funding agreement is signed by Client. Client’s Settlement Account must be able to process or accept electronic transfers via ACH.

 

 

36.2. Funding Acknowledgement

 

Automated Clearing House (ACH). Your funds for MasterCard, Visa and Discover Network transactions will be processed and transferred to your financial institution within two (2) Business Days from the time a batch is received by Processor if your financial institution is the Bank. If your financial institution is not the Bank, your MasterCard, Visa and Discover Network transactions will be processed via the Federal Reserve within two (2) Business Days from the time a batch is received by Processor. The Federal Reserve will transfer such amounts to your financial institution.

 

36.3. Additional Fees and Early Termination

 

If Client’s MasterCard, Visa and Discover Network transaction(s) fail to qualify for the discount level contemplated in the rates set forth in the Application, Client will be billed the fee indicated in the Mid-Qualified Discount field or Non-Qualified Discount field. If you are utilizing the Enhanced Billback Discount option, the Client will be charged the Enhanced Billback Rate on the volume or said transaction that failed to qualify, in addition to the difference between the MasterCard/Visa/Discover Network Qualified Rate agreed to in Section 6 or the Service Fee Schedule and the actual interchange rate assessed to the downgraded transaction.

 

Your initial MasterCard, Visa and Discover Network rates are stated on your Application and may be adjusted from time to time including to reflect:

 

a. Any increases or decreases in the interchange and/or assessment portion of the fees;

 

b. The appropriate interchange level as is consistent with the qualifying criteria of each transaction submitted by Client;

 

c. Increases in any applicable sales or telecommunications charges or taxes levied by any state, federal or local authority related to the delivery of the services provided by Banctek Solutions when such costs are included in the Service or other fixed fees.

 

The discount fees shown in Section 6, Service Fee Schedule, shall be calculated based on the gross sales volume of all Visa and MasterCard volume.

 

A Monthly Minimum Processing Fee will be assessed immediately after the date Client’s Application is approved. (Refer to Section 6, Service Fee Schedule, if applicable.)

 

In addition to the PIN Debit Card transaction fees set forth on the Application, Client shall be responsible for the amount of any fees imposed upon a transaction by the applicable debit network.

 

The parties further agree and acknowledge that, in addition to any remedies contained herein or otherwise available under applicable law and, if (a) Client breaches this Agreement by improperly terminating it prior to the expiration of the applicable term or the Agreement, or (b) this Agreement is terminated prior to the expiration of the applicable term of the Agreement due to an Event of Default, then Servicers will suffer a substantial injury that is difficult or impossible to accurately estimate. Accordingly, the parties have agreed that the amount described below is a reasonable preestimate of Servicers’ probable loss. Such amount shall be paid to Servicers within 15 days after Client’s receipt or Servicers’ calculation of the amount due.

 

In the event that Client terminates this Agreement within three (3) years from the date of approval by Banctek Solutions and Wells Fargo Bank, N.A. due to an Event of Default, Client will be charged a fee for such early termination, if so indicated on the Application in Section 6, Service Fee Schedule. Client’s obligation with respect to the Monthly Minimum Processing Fee will end simultaneously with Banctek Solutions’ receipt of Termination Fee.

 

36.4. Addresses For Notices

 

Banctek Solutions:

1660 Wynkoop Street

Suite 1100

Denver, CO 80202

 

Wells Fargo Bank, N.A.:

1200 Montego Way

Walnut Creek, CA 94598

(925) 746-4143

Important Phone Numbers:

(see also Sections 3.3 and 5.4)

 

Customer Service

1-800-610-6664

 

 

If this application for business credit is denied you may obtain a written statement of the specific reasons for denial. To obtain the statement, please contact Credit Initiation, 1660 Wynkoop Street, Suite 1100, Denver, CO 80202, within sixty (60) days from the date you are notified of our decision. We will send you a written statement of reasons for the denial within thirty (30) days of receiving your request.

 

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DUPLICATE CONFIRMATION PAGE

 

Please read the Merchant Processing Program Guide in its entirety. It describes the terms under which we will provide merchant processing services to you.

 

From time to time you may have questions regarding the contents of your Agreement with Bank and/or Processor or the contents of your agreement with TeleCheck. The following information summarizes portions of your Agreement in order to assist you in answering some of the questions we are most commonly asked.

 

1. Your discount rates are assessed on transactions that qualify for certain reduced interchange rates imposed by MasterCard, Visa and Discover Network. Any transactions that fail to quality for these reduced rates will be charged an additional fee (see Section 18 of the Card Processing Program Guide).

 

2. We may debit your bank account from time to time for amounts owed to us under the Agreement.

 

3. There are many reasons why a Chargeback may occur. When they occur we will debit your settlement funds or settlement account. For a more detailed discussion regarding Chargebacks, see Section 10.

 

4. If you dispute any charge or funding, you must notify us within 45 days of the date of the statement where the charge or funding appears or should have appeared.

 

5. The Agreement limits our liability to you. For a detailed description of the limitation of liability see Section 20.

 

6. We have assumed certain risks by agreeing to provide you with Card processing. Accordingly we may take certain actions to mitigate our risk, including termination of the Agreement, and/or hold monies otherwise payable to you (see Section 23, Term; Events of Default and Section 24, Reserve Account; Security Interest).

 

7. By executing this Agreement with us you are authorizing us to obtain financial and credit information regarding your business and the signer and guarantors of the Agreement until all your obligations to us are satisfied.

 

8. The Agreement contains a provision that in the event you terminate the Agreement early, you may be responsible for the payment of early termination fees as set forth in Section 36, Additional Fee Information.

 

9. If you lease equipment from Processor, it is important that you review Section 34 in Third Party Agreements. This lease is a non-cancelable lease for the full term indicated.

 

10. Association Disclosure

 

Visa and MasterCard Member Bank Information: Wells Fargo Bank, N.A.

 

The Bank’s mailing address is 1200 Montego Way, Walnut Creek. CA 94598, and its phone number is (925) 746- 4143.

 

Important Member Bank Responsibilities:

 

a) The Bank is the only entity approved to extend acceptance of Visa and MasterCard product, directly to a Merchant.

 

b) The Bank must be a principal (signer) to the Merchant Agreement.

 

c) The Bank is responsible for educating Merchant, on pertinent Visa and MasterCard rules with which Merchant must comply; but this information may be provided to you by Processor.

 

d) The Bank is responsible for and must provide settlement funds to the Merchant.

 

e) The Bank is responsible for all funds held in reserve that are derived from settlement.

 

Important Merchant Responsibilities:

 

a) Ensure compliance with cardholder data security and storage requirements.

 

b) Maintain fraud and chargebacks below Association thresholds.

 

c) Review and understand the terms of the Merchant Agreement.

 

d) Comply with Association rules.

 

Print Client’s Business Legal Name:  

 

By its signature below, Client acknowledges that it received (either in person, by facsimile, or by electronic transmission) the complete Program Guide [Version BSl21l(ia)] consisting of 34 pages (including this confirmation).

 

Client further acknowledges reading and agreeing to all terms in the Program Guide, which shall be incorporated into Client’s Agreement. Upon receipt of a signed facsimile or original of this Confirmation Page by us, Client’s Application will be processed.

 

Client understands that a copy of the Program Guide is also available for downloading from the Internet at:

 

www.banctek.com

 

NO ALTERATIONS OR STRIKE-OUTS TO THE PROGRAM GUIDE WILL BE ACCEPTED AND, IF MADE, ANY SUCH ALTERATIONS OR STRIKE-OUTS SHALL NOT APPLY.

 

Client’s Business Principal:

Signature (Please sign below):

 

 

X          
      Title   Date

 

   
Please Print Name of Signer  

 

  33  

 

 

CONFIRMATION PAGE

 

Please read the Merchant Processing Program Guide in its entirety. It describes the terms under which we will provide merchant processing services to you.

 

From time to time you may have questions regarding the contents of your Agreement with Bank and/or Processor or the contents of your agreement with TeleCheck. The following information summarizes portions of your Agreement in order to assist you in answering some of the questions we are most commonly asked.

 

1. Your discount rates are assessed on transactions that qualify for certain reduced interchange rates imposed by MasterCard, Visa and Discover Network. Any transactions that fail to qualify for these reduced rates will be charged an additional fee (see Section 18 of the Card Processing Program Guide).

 

2. We may debit your bank account from time to time for amounts owed to us under the Agreement.

 

3. There are many reasons why a Chargeback may occur. When they occur we will debit your settlement funds or settlement account. For a more detailed discussion regarding Chargebacks, see Section 10.

 

4. If you dispute any charge or funding, you must notify us within 45 days of the date of the statement where the charge or funding appears or should have appeared.

 

5. The Agreement limits our liability to you. For a detailed description of the limitation of liability see Section 20.

 

6. We have assumed certain risks by agreeing to provide you with Card processing. Accordingly, we may take certain actions to mitigate our risk, including termination of the Agreement, and/or hold monies otherwise payable to you (see Section 23, Term; Events of Default and Section 24. Reserve Account; Security Interest).

 

7. By executing this Agreement with us you are authorizing us to obtain financial and credit information regarding your business and the signer and guarantors of the Agreement until all your obligations to us are satisfied.

 

8. The Agreement contains a provision that in the event you terminate the Agreement early, you may be responsible for the payment of early termination fees as set forth in Section 36, Additional Fee Information.

 

9. If you lease equipment from Processor, it is important that you review Section 34 in Third Party Agreements. This lease is a non-cancelable lease for the full term indicated.

 

l0.     Association Disclosure

 

Visa and MasterCard Member Bank Information: Wells Fargo Bank, N.A.

 

The Bank’s mailing address is 1200 Montego Way, Walnut Creek. CA 94598, and its phone number is (925) 746-4143.

 

Important Member Bank Responsibilities:

 

a) The Bank is the only entity approved to extend acceptance of Visa and MasterCard products directly to a Merchant.

 

b) The Bank must be a principal (signer) to the Merchant Agreement.

 

c) The Bank is responsible for educating Merchants on pertinent Visa and MasterCard rules with which Merchants must comply; but this information may be provided to you by Processor.

 

d) The Bank is responsible for and must provide settlement funds to the Merchant.

 

e) The Bank is responsible for all funds held in reserve that are derived from settlement.

 

Important Merchant Responsibilities:

 

a) Ensure compliance with cardholder data security and storage requirements.

 

b) Maintain fraud and chargebacks below Association thresholds.

 

c) Review and understand the terms of the Merchant Agreement.

 

d) Comply with Association rules.

 

Print Client’s Business Legal Name:  

 

By its signature below, Client acknowledges that it received (either in person, by facsimile, or by electronic transmission) the complete Program Guide [Version BS 1211(ia)] consisting of 34 pages (including this confirmation).

 

Client further acknowledges reading and agreeing to all terms in the Program Guide, which shall be incorporated into Client’s Agreement. Upon receipt of a signed facsimile or original of this Confirmation Page by us, Client’s Application will be processed.

 

Client understands that a copy of the Program Guide is also available for downloading from the Internet at:

 

www.banctek.com

 

NO ALTERATIONS OR STRIKE-OUTS TO THE PROGRAM GUIDE WILL BE ACCEPTED AND, IF MADE, ANY SUCH ALTERATIONS OR STRIKE-OUTS SHALL NOT APPLY.

 

Clients Business Principal:

Signature (Please sign below):

 

X          
      Title   Date

 

   
Please Print Name of Signer  

 

  34  

 

 

 

1215 Delaware Street, Denver CO 80204 • (303)623-3290 • FAX (720)207-6906

 

 

 

Accepting American Express

 

Dear Valued Merchant,

 

We are informing you, that if you did not provide us with your American Express Service Establishment number at the time your application was submitted, or you did not request a new number, it will take up to five (5) business days for American Express to be added to your account after initially being boarded into our system.

 

Once you have received notification that your account has been approved, please decide whether you plan on accepting American Express cards and verify with us that this has been set up to avoid further delays in your American Express processing.

 

Please do not hesitate to contact us should you have any questions regarding this.

 

1-800-610-6664 or accountservices@banctek.com (When emailing please include your merchant identification number beginning with 5180)

 

Thank you!

 

www.banctek.com

 

     

 

Exhibit 6.2

 

DENIM.LA, INC.

 

September 30, 2013

 

Mark Lynn

13700 Marina Pointe Drive

Marina Del Rey, CA 90292

 

Re: Employment Agreement

 

Dear Mark:

 

On behalf of Denim.LA, Inc. (the "Company"), I am pleased to offer you employment in the position of President, reporting to the Company's Chief Executive Officer. This letter sets out the terms of your employment with the Company, which started on August 19, 2013.

 

You will be paid a starting base salary of $5,000.00 semi-monthly (which equals $120,000 per year), less applicable tax and other withholdings; provided, however, that your base salary will increase to $6,250.00 semi-monthly (which equals $150,000 per year), less applicable tax and other withholdings, commencing with the pay period that begins after the Company receives at least $2,000,000 in gross proceeds from the sale of the Company's preferred stock in bona fide equity financings (excluding the conversion of any convertible notes or other indebtedness issued on or before the date of this offer letter), if the Company ever consummates such an equity financing. This position is an exempt position, which means you are paid for the job and not by the hour. Accordingly, you will not receive overtime pay if you work more than 8 hours in a workday or 40 hours in a workweek.

 

In the first customary payroll of the Company after your start date, you will receive a signing bonus of $20,000.00, less applicable tax and other withholdings.

 

If and when the Company institutes any fringe benefits plans applicable to its employees, you will also be eligible to participate in such plans in accordance with the Company's benefit plan requirements. You will also be eligible to participate in any incentive compensation plan that may be established by the Company during your employment.

 

Subject to the approval of the Company's Board of Directors, you will be permitted to purchase 2,688,889 shares of the Company's common stock pursuant to a Common Stock Purchase Agreement at a purchase price equal to the fair market value of that stock on your stock grant date, as determined by the Company's Board. Your stock will vest as follows: 268,889 of the shares will be immediately fully-vested, and the remaining 2,420,000 of the shares will vest monthly over a period of three years starting August 1, 2013, with certain provisions for the acceleration of vesting as will be set forth in such Common Stock Purchase Agreement. Your stock purchase will be subject to the terms and conditions of such Common Stock Purchase Agreement, which you will be required to sign as a condition of receiving the shares of Common Stock.

 

Subject to the approval of the Company's Board of Directors, the consideration for your shares will be a full-recourse promissory note that you will issue to the Company with a principal amount equal to the full purchase price of such shares, such promissory note to be secured by your shares, and to be in form and substance as determined in the discretion of the Company's Board of Directors, which you also will be required to sign as a condition of receiving the shares of Common Stock. The promissory note will be forgiven by the Company as follows:

 

 

 

 

On December 31, 2013, 1/3 of the original amount of the principal under the promissory note will be forgiven, subject to your continuous service to the Company through such date;

 

On December 31, 2014, 1/3 of the original amount of the principal under the promissory note will be forgiven, subject to your continuous service to the Company through such date;

 

On December 31, 2015, 1/3 of the original amount of the principal under the promissory note will be forgiven, subject to your continuous service to the Company through such date;

 

Upon any termination of your service to the Company (whether voluntary or involuntary) in which the Company repurchases unvested shares pursuant to your Common Stock Purchase Agreement, the portion of your promissory note equal to the repurchase price of the unvested shares will be immediately due, and the remaining portion of your promissory note will be forgiven.

 

All such obligations to forgive the promissory note which shall be in addition to, and supplemental to, the terms and conditions set forth in the promissory note, and any forgiveness of your promissory note shall be less applicable tax and other withholdings, and the Company will be entitled to withhold such amounts from your ordinary payroll as a condition of each such instance of debt forgiveness.

 

Subject to the approval of the Company's Board of Directors, you also will be granted an option to purchase 1,344,444 shares of Company common stock under the Company's stock option plan at an exercise price equal to the fair market value of that stock on your option grant date. Your option will vest as follows: 134,444 of the shares will be immediately fully-vested, and the remaining 1,210,000 of the shares will vest monthly over a period of three years starting August 1, 2013, with certain provisions for the acceleration of vesting as will be set forth in your stock option agreement and substantially similar to those set forth in your Common Stock Purchase Agreement, with such conforming changes in the discretion of the Company. Your option will be subject to the terms and conditions of the Company's stock option plan and standard form of stock option agreement, which you will be required to sign as a condition of receiving the option.

 

Your employment with the Company is "at will." This means it is for no specified term and may be terminated by you or the Company at any time, with or without cause or advance notice. In addition, the Company reserves the right to modify your compensation, position, duties or reporting relationship to meet business needs and to decide on appropriate discipline.

 

As a condition of your employment, you will be required to sign the Company's standard form of employee nondisclosure and assignment agreement (a copy of which is enclosed), and to provide the Company with documents establishing your identity and right to work in the United States. Those documents must be provided to the Company within three business days of your employment start date.

 

In the event of any dispute or claim relating to or arising out of your employment relationship with the Company, this agreement, or the termination of your employment with the Company for any reason (including, but not limited to, any claims of breach of contract, defamation, wrongful termination or age, sex, sexual orientation, race, color, national origin, ancestry, marital status, religious creed, physical or mental disability or medical condition or other discrimination, retaliation or harassment), you and the Company agree that all such disputes shall be fully resolved by confidential, binding arbitration conducted by a single arbitrator through the American Arbitration Association ("AAA") under the AAA's National Rules for the Resolution of Employment Disputes then in effect, which are available online at the AAA's website at www.adr.org or by requesting a copy from the Company's Chief Executive Officer. You and the Company hereby waive your respective rights to have any such disputes or claims tried before a judge or jury.

 

 

 

 

This agreement, the non-disclosure agreement and the Common Stock Purchase Agreement referred to above constitute the entire agreement between you and the Company regarding the terms and conditions of your employment, and they supersede all prior or contemporaneous negotiations, representations or agreements between you and the Company (including without limitation that certain letter agreement signed by Corey Epstein and Mark Lynn dated as of July 23, 2013 entitled "Aqua-Hire & Partnership Agreement," which letter agreement is hereby terminated in its entirety and replaced by this agreement). The provisions of this agreement regarding "at will" employment and arbitration may only be modified by a document signed by you and an authorized representative of the Company.

 

Mark, we look forward to working with you at the Company. Please sign and date this letter on the spaces provided below to acknowledge your acceptance of the terms of this agreement.

 

  Sincerely,
     
  DENIM.LA INC.
     
  By /s/ Corey Epstein
    Corey Epstein
    Chief Executive Officer

 

I agree to and accept employment with Denim.LA, Inc. on the terms and conditions set forth in this agreement. I understand and agree that my employment with the Company is at-will.

 

  Date: September 30, 2013   /s/ Mark Lynn
      Mark Lynn

 

 

 

Exhibit 6.3

 

DENIM.LA, INC

 

January 30, 2013

 

Corey Epstein

1134 11th St.

Unit 101

Santa Monica, CA 90403

 

Re: Employment Agreement

 

Dear Corey:

 

On behalf of Denim.LA, Inc. (the "Company"), I am pleased to offer you employment in the position of Chief Executive Officer, reporting to the Board of Directors. This letter sets out the terms of your employment with the Company, which will start on January 30, 2013.

 

You will be paid a starting base salary of $1.00 every two weeks (which equals $24.00 per year), less applicable tax and other withholdings, in accordance with the Company's normal payroll procedure; provided, however, that starting the payroll period after the three-month anniversary of your start date, you will be paid a base salary of $2,500.00 every two weeks (which equals $60,000.00 per year). Your base salary then will be re-evaluated by the Company's Board of Directors three months after such increase. This position is an exempt position, which means you are paid for the job and not by the hour. Accordingly, you will not receive overtime pay if you work more than 8 hours in a workday or 40 hours in a workweek.

 

If and when the Company institutes any fringe benefits plans applicable to its employees, you will also be eligible to participate in such plans in accordance with the Company's benefit plan requirements. You will also be eligible to participate in any incentive compensation plan that may be established by the Company during your employment.

 

Your employment with the Company is "at will." This means it is for no specified term and may be terminated by you or the Company at any time, with or without cause or advance notice. In addition, the Company reserves the right to modify your compensation, position, duties or reporting relationship to meet business needs and to decide on appropriate discipline.

 

As a condition of your employment, you will be required to sign the Company's standard form of employee nondisclosure and assignment agreement (a copy of which is enclosed), and to provide the Company with documents establishing your identity and right to work in the United States. Those documents must be provided to the Company within three business days of your employment start date.

 

In the event of any dispute or claim relating to or arising out of your employment relationship with the Company, this agreement, or the termination of your employment with the Company for any reason (including, but not limited to, any claims of breach of contract, defamation, wrongful termination or age, sex, sexual orientation, race, color, national origin, ancestry, marital status, religious creed, physical or mental disability or medical condition or other discrimination, retaliation or harassment), you and the Company agree that all such disputes shall be fully resolved by confidential, binding arbitration conducted by a single arbitrator through the American Arbitration Association ("AAA") under the AAA's National Rules for the Resolution of Employment Disputes then in effect, which are available online at the AAA's website at www.adr.org or by requesting a copy from the Company's Chief Executive Officer. You and the company hereby waive your respective rights to have any such disputes or claims tried before a judge or Jury.

 

 

 

 

This agreement and the non-disclosure agreement referred to above constitute the entire agreement between you and the Company regarding the terms and conditions of your employment, and they supersede all prior or contemporaneous negotiations, representations or agreements between you and the Company. The provisions of this agreement regarding "at will" employment and arbitration may only be modified by a document signed by you and an authorized representative of the Company.

 

Corey, we look forward to working with you at the Company. Please sign and date this letter on the spaces provided below to acknowledge your acceptance of the terms of this agreement.

 

  Sincerely,
   
 

DENIM.LA, INC.

   
  By /s/ Corey Epstein
    Corey Epstein
    Chief Executive Officer

 

I agree to and accept employment with Denim.LA, Inc. on the terms and conditions set forth in this agreement. I understand and agree that my employment in the Company is at-will.

 

Date: January 30, 2013 /s/ Corey Epstein
    Corey Epstein

  

 

 

Exhibit 6.4

 

 

August 19, 2013

 

Corey Epstein

1134 11th Street

Unit 101

Santa Monica, CA 90403

 

Re: Updated Employment Agreement

 

Dear Corey:

 

On behalf of Denim.LA, Inc. (the “Company”), I am pleased to offer you increased compensation in your role as Chief Executive Officer of the company, reporting to the Board of Directors. This notice will serve as a transition to your new salary, effective September 2013.

 

Your new base salary will be of $5000 semi-monthly (which equals $120,000 per year), less applicable tax and other withholdings. This position is an exempt position, which means you are paid for the job and not by the hour. Accordingly, you will not receive overtime pay if you work more than 8 hours in a workday or 40 hours in a workweek.

 

If and when the Company institutes any fringe benefits plans applicable to its employees, you will also be eligible to participate in such plans in accordance with the Company’s benefit plan requirements. You will also be eligible to participate in any incentive compensation plan that may be established by the Company during your employment.

 

Your employment with the Company is “at will.” This means it is for no specified term and may be terminated by you or the Company at any time, with or without cause or advance notice. In addition, the Company reserves the right to modify your compensation, position, duties or reporting relationship to meet business needs and to decide on appropriate discipline.

 

As a condition of your employment, you will be required to sign the Company’s standard form of employee nondisclosure and assignment agreement (a copy of which is enclosed), and to provide the Company with documents establishing your identity and right to work in the United States. Those documents must be provided to the Company within three business days of your employment start date.

 

In the event of any dispute or claim relating to or arising out of your employment relationship with the Company, this agreement, or the termination of your employment with the Company for any reason (including, but not limited to, any claims of breach of contract, defamation, wrongful termination or age, sex, sexual orientation, race, color, national origin, ancestry, marital status, religious creed, physical or mental disability or medical condition or other discrimination, retaliation or harassment), you and the Company agree that all such disputes shall be fully resolved by confidential, binding arbitration conducted by a single arbitrator through the American Arbitration Association (“AAA”) under the AAA’s National Rules for the Resolution of Employment Disputes then in effect, which are available online at the AAA’s website at www.adr.org or by requesting a copy from the Company’s Chief Executive Officer. You and the Company hereby waive your respective rights to have any such disputes or claims tried before a judge or jury.

 

DSTLD JEANS • 8899 BEVERLY BLVD, SUITE 600 • DSTLD.LA • CONNECT@DSTLD.LA

 

 

 

 

 

This agreement and the non-disclosure agreement referred to above constitute the entire agreement between you and the Company regarding the terms and conditions of your employment, and they supersede all prior or contemporaneous negotiations, representations or agreements between you and the Company. The provisions of this agreement regarding “at will” employment and arbitration may only be modified by a document signed by you and an authorized representative of the Company.

 

Corey, we look forward to working with you at the Company. Please sign and date this letter on the spaces provided below to acknowledge your acceptance of the terms of this agreement.

 

  Sincerely,
   
  DENIM.LA, INC.
     
  By  
    Mark Lynn
    President

 

I agree to and accept employment with Denim.LA, Inc. on the terms and conditions set forth in this agreement. I understand and agree that my employment with the Company is at-will.

 

  Date: August ___, 2013      
      Corey Epstein  

 

DSTLD JEANS • 8899 BEVERLY BLVD, SUITE 600 • DSTLD.LA • CONNECT@DSTLD.LA

 

 

 

Exhibit 6.5

 

 

1/15/16

 

Kevin Morris

935 South Stanley Avenue

Los Angeles, CA 90036

 

Re: Employment Agreement

 

Dear Kevin:

 

On behalf of Denim.LA, Inc. (the “Company”), I am pleased to offer you full time and salaried employment in the position of Chief Financial Officer & Chief Operating Officer, reporting to the Company’s Chief Executive Officer. This notice will serve as a transition for you from a contractor/1099 employee to a full time employee. This letter sets out the terms of your employment with the Company, which starts on February 1, 2016.

 

You will be paid a starting base salary of $4,583.33 semi-monthly (which equals $110,000 per year), less applicable tax and other withholdings. This position is an exempt position, which means you are paid for the job and not by the hour. Accordingly, you will not receive overtime pay if you work more than 8 hours in a workday or 40 hours in a workweek. You will receive two weeks (10 days) of paid vacation after 1 year of service, and 3 weeks (15 days) of paid vacation after 5 years of service, along with paid holidays, and 5 sick days per year.

 

If and when the Company institutes any fringe benefits plans applicable to its employees, you will also be eligible to participate in such plans in accordance with the Company’s benefit plan requirements. You will also be eligible to participate in any incentive compensation plan that may be established by the Company during your employment.

 

Your employment with the Company is “at will.” This means it is for no specified term and may be terminated by you or the Company at any time, with or without cause or advance notice. In addition, the Company reserves the right to modify your compensation, position, duties or reporting relationship to meet business needs and to decide on appropriate discipline.

 

As a condition of your employment, you will be required to sign the Company’s standard form of employee nondisclosure and assignment agreement (a copy of which is enclosed), and to provide the Company with documents establishing your identity and right to work in the United States. Those documents must be provided to the Company within three business days of your employment start date.

 

In the event of any dispute or claim relating to or arising out of your employment relationship with the Company, this agreement, or the termination of your employment with the Company for any reason (including, but not limited to, any claims of breach of contract, defamation, wrongful termination or age, sex, sexual orientation, race, color, national origin, ancestry, marital status, religious creed, physical or mental disability or medical condition or other discrimination, retaliation or harassment), you and the Company agree that all such disputes shall be fully resolved by confidential, binding arbitration conducted by a single arbitrator through the American Arbitration Association (“AAA”) under the AAA’s National Rules for the Resolution of Employment Disputes then in effect, which are available online at the AAA’s website at www.adr.org or by requesting a copy from the Company’s Chief Executive Officer. You and the Company hereby waive your respective rights to have any such disputes or claims tried before a judge or jury.

 

DSTLD JEANS • 8899 BEVERLY BLVD, SUITE 600 • DSTLD.LA • CONNECT@DSTLD.LA

 

 

 

 

 

This agreement and the non-disclosure agreement referred to above constitute the entire agreement between you and the Company regarding the terms and conditions of your employment, and they supersede all prior or contemporaneous negotiations, representations or agreements between you and the Company. The provisions of this agreement regarding “at will” employment and arbitration may only be modified by a document signed by you and an authorized representative of the Company.

 

Laura, we look forward to working with you at the Company. Please sign and date this letter on the spaces provided below to acknowledge your acceptance of the terms of this agreement.

 

  Sincerely,
   
  DENIM.LA, INC.
     
  By  
    Mark Lynn
    Chief Executive Officer

 

I agree to and accept employment with Denim.LA, Inc. on the terms and conditions set forth in this agreement. I understand and agree that my employment with the Company is at-will.

 

  Date:  January ___, 2016      
      Kevin Morris  

 

DSTLD JEANS • 8899 BEVERLY BLVD, SUITE 600 • DSTLD.LA • CONNECT@DSTLD.LA

 

 

 

Exhibit 6.6

 

DENIM.LA, INC.

 

Thursday April 30, 2015

 

Conrad Steenberg

601 California Ave Apt 101,

Santa Monica, 90403

 

Re: Employment Agreement

 

Dear Conrad Steenberg:

 

On behalf of Denim.LA, Inc. (the “Company”), I am pleased to offer you employment in the position of [CTO], reporting to the Company’s Chief Executive Officer. This letter sets out the terms of your employment with the Company, which starts on [June 1st, 2015].

 

You will be paid a starting base salary of $[4,583.33] semi-monthly (which equals $[110,000] per year), less applicable tax and other withholdings. This position is an exempt position, which means you are paid for the job and not by the hour. Accordingly, you will not receive overtime pay if you work more than 8 hours in a workday or 40 hours in a workweek.

 

If and when the Company institutes any fringe benefits plans applicable to its employees, you will also be eligible to participate in such plans in accordance with the Company’s benefit plan requirements. You will also be eligible to participate in any incentive compensation plan that may be established by the Company during your employment.

 

Subject to the approval of the Company’s Board of Directors, you will be granted an option to purchase 500,000 shares of Company common stock under the Company’s stock option plan at an exercise price equal to the fair market value of that stock on your option grant date. Your option will vest as follows: 20% (100,000) of the shares subject to the option will vest immediately, and the remaining 80% of the shares subject to the option will vest monthly over a period of four years, so that all shares subject to the option will be fully-vested four years after your start date. Your option will be subject to the terms and conditions of the Company’s stock option plan and standard form of stock option agreement, which you will be required to sign as a condition of receiving the option.

 

Your employment with the Company is “at will.” This means it is for no specified term and may be terminated by you or the Company at any time, with or without cause or advance notice. In addition, the Company reserves the right to modify your compensation, position, duties or reporting relationship to meet business needs and to decide on appropriate discipline.

 

As a condition of your employment, you will be required to sign the Company’s standard form of employee nondisclosure and assignment agreement (a copy of which is enclosed), and to provide the Company with documents establishing your identity and right to work in the United States. Those documents must be provided to the Company within three business days of your employment start date.

 

In the event of any dispute or claim relating to or arising out of your employment relationship with the Company, this agreement, or the termination of your employment with the Company for any reason (including, but not limited to, any claims of breach of contract, defamation, wrongful termination or age, sex, sexual orientation, race, color, national origin, ancestry, marital status, religious creed, physical or mental disability or medical condition or other discrimination, retaliation or harassment), you and the Company agree that all such disputes shall be fully resolved by confidential, binding arbitration conducted by a single arbitrator through the American Arbitration Association (“AAA”) under the AAA’s National Rules for the Resolution of Employment Disputes then in effect, which are available online at the AAA’s website at www.adr.org or by requesting a copy from the Company’s Chief Executive Officer. You and the Company hereby waive your respective rights to have any such disputes or claims tried before a judge or jury.

 

 

 

 

This agreement, the non-disclosure agreement and the stock option agreements referred to above constitute the entire agreement between you and the Company regarding the terms and conditions of your employment, and they supersede all prior or contemporaneous negotiations, representations or agreements between you and the Company. The provisions of this agreement regarding “at will” employment and arbitration may only be modified by a document signed by you and an authorized representative of the Company.

 

[Name], we look forward to working with you at the Company. Please sign and date this letter on the spaces provided below to acknowledge your acceptance of the terms of this agreement.

 

  Sincerely,
   
  DENIM.LA, INC.
     
  By /s/ Corey Epstein
    Corey Epstein
    Chief Executive Officer

 

I agree to and accept employment with Denim.LA, Inc. on the terms and conditions set forth in this agreement. I understand and agree that my employment with the Company is at-will.

 

  Date: May 1, 2015 /s/ Conrad Steenberg
    Conrad Steenberg