Table of Contents

 

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, DC 20549

 


 

FORM 10-Q

 

(Mark One)

 

x QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

 

For the quarterly period ended June 30, 2004

 

OR

 

¨ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

 

For the transition period from                      to                     

 


 

Commission file number 000-33395

 


 

Centene Corporation

(Exact name of registrant as specified in its charter)

 

Delaware   42-1406317

(State or other jurisdiction of

incorporation or organization)

 

(I.R.S. Employer

Identification Number)

7711 Carondelet Avenue, Suite 800

St. Louis, Missouri

  63105
(Address of principal executive offices)   (Zip Code)

 

Registrant’s telephone number, including area code:

(314) 725-4477

 

Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days:

x Yes ¨ No

 

Indicate by check mark whether the registrant is an accelerated filer (as defined in Rule 12b-2 of the Act).

x Yes ¨ No

 

As of July 20, 2004, the registrant had 20,435,501 shares of common stock outstanding.

 



Table of Contents

CENTENE CORPORATION

 

QUARTERLY REPORT ON FORM 10-Q

 

TABLE OF CONTENTS

 

          PAGE

     Part I     
     Financial Information     

Item 1.

   Financial Statements     
     Consolidated Balance Sheets as of June 30, 2004 (unaudited) and December 31, 2003    1
     Consolidated Statements of Earnings for the Three and Six Months Ended June 30, 2004 and 2003 (unaudited)    2
     Consolidated Statements of Cash Flows for the Six Months Ended June 30, 2004 and 2003 (unaudited)    3
     Notes to the Consolidated Financial Statements (unaudited)    4

Item 2.

   Management’s Discussion and Analysis of Financial Condition and Results of Operations    8

Item 3.

   Quantitative and Qualitative Disclosures About Market Risk    22

Item 4.

   Controls and Procedures    22
     Part II     
     Other Information     

Item 1.

   Legal Proceedings    23

Item 2.

   Changes in Securities, Use of Proceeds and Issuer Purchases of Equity Securities    23

Item 3.

   Defaults Upon Senior Securities    23

Item 4.

   Submission of Matters to a Vote of Security Holders    23

Item 5.

   Other Information    23

Item 6.

   Exhibits and Reports on Form 8-K    24

Signatures

        25

 


Table of Contents

PART I

 

FINANCIAL INFORMATION

 

ITEM 1. Financial Statements

 

CENTENE CORPORATION AND SUBSIDIARIES

 

CONSOLIDATED BALANCE SHEETS

(In thousands, except share data)

 

    

June 30,

2004


   

December 31,

2003


     (Unaudited)      
ASSETS               

Current assets:

              

Cash and cash equivalents

   $ 80,478     $ 64,346

Premium and related receivables, net of allowances of $568 and $607, respectively

     21,297       20,308

Short-term investments, at fair value (amortized cost $31,223 and $15,192, respectively)

     31,185       15,160

Deferred income taxes

     3,290       2,732

Other current assets

     8,809       7,755
    


 

Total current assets

     145,059       110,301

Long-term investments, at fair value (amortized cost $167,907 and $183,749, respectively)

     165,714       184,811

Restricted deposits, at fair value (amortized cost $21,176 and $20,201, respectively)

     21,037       20,364

Property, software and equipment

     26,008       23,106

Goodwill

     18,430       13,066

Other intangible assets

     7,035       6,294

Other assets

     6,532       4,750
    


 

Total assets

   $ 389,815     $ 362,692
    


 

LIABILITIES AND STOCKHOLDERS’ EQUITY               

Current liabilities:

              

Medical claims liabilities

   $ 110,105     $ 106,569

Accounts payable and accrued expenses

     20,673       17,965

Unearned revenue

     3,650       3,673

Current portion of long-term debt and notes payable

     288       579
    


 

Total current liabilities

     134,716       128,786

Long-term debt

     7,472       7,616

Other liabilities

     5,426       6,175
    


 

Total liabilities

     147,614       142,577

Stockholders’ equity:

              

Common stock, $.001 par value; authorized 100,000,000 shares; issued and outstanding 20,433,040 and 20,131,924 shares, respectively

     20       20

Additional paid-in capital

     160,724       157,380

Accumulated other comprehensive income:

              

Unrealized (loss) gain on investments, net of tax

     (1,469 )     740

Retained earnings

     82,926       61,975
    


 

Total stockholders’ equity

     242,201       220,115
    


 

Total liabilities and stockholders’ equity

   $ 389,815     $ 362,692
    


 

 

See notes to consolidated financial statements.

 

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Table of Contents

CENTENE CORPORATION AND SUBSIDIARIES

 

CONSOLIDATED STATEMENTS OF EARNINGS

(In thousands, except share data)

 

    

Three Months Ended

June 30,


   

Six Months Ended

June 30,


 
     2004

    2003

    2004

    2003

 
     (Unaudited)     (Unaudited)  

Revenues:

                                

Premiums

   $ 231,330     $ 182,900     $ 454,020     $ 359,112  

Services

     2,278       3,332       5,113       4,554  
    


 


 


 


Total revenues

     233,608       186,232       459,133       363,666  
    


 


 


 


Expenses:

                                

Medical costs

     187,298       152,404       367,746       299,311  

Cost of services

     2,022       2,613       4,038       3,588  

General and administrative expenses

     28,351       20,879       56,728       40,284  
    


 


 


 


Total operating expenses

     217,671       175,896       428,512       343,183  
    


 


 


 


Earnings from operations

     15,937       10,336       30,621       20,483  

Other income (expense):

                                

Investment and other income

     1,336       1,257       2,846       2,231  

Interest expense

     (101 )     (4 )     (191 )     (31 )
    


 


 


 


Earnings before income taxes

     17,172       11,589       33,276       22,683  

Income tax expense

     6,359       4,462       12,325       8,695  

Minority interest

     —         581       —         881  
    


 


 


 


Net earnings

   $ 10,813     $ 7,708     $ 20,951     $ 14,869  
    


 


 


 


Earnings per share:

                                

Basic earnings per common share

   $ 0.53     $ 0.47     $ 1.03     $ 0.91  

Diluted earnings per common share

   $ 0.50     $ 0.43     $ 0.97     $ 0.83  

Weighted average number of shares

outstanding:

                                

Basic

     20,360,733       16,484,945       20,276,371       16,409,291  

Diluted

     21,687,188       17,803,016       21,610,713       17,829,558  

 

See notes to consolidated financial statements.

 

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CENTENE CORPORATION AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF CASH FLOWS

(In thousands)

 

    

Six Months Ended

June 30,


 
     2004

    2003

 
     (Unaudited)  

Cash flows from operating activities:

                

Net earnings

   $ 20,951     $ 14,869  

Adjustments to reconcile net earnings to net cash provided by operating activities —

                

Depreciation and amortization

     4,701       2,761  

Stock compensation expense

     32       108  

Minority interest

     —         (881 )

Gain on sale of investments

     (103 )     (777 )

Changes in assets and liabilities —

                

Premium and related receivables

     (989 )     1,205  

Other current assets

     (1,051 )     (2,065 )

Deferred income taxes

     (914 )     836  

Other assets

     (330 )     286  

Medical claims liabilities

     3,536       (4,081 )

Accounts payable and accrued expenses

     5,254       (3,248 )

Unearned revenue

     (23 )     30  

Other operating activities

     (950 )     352  
    


 


Net cash provided by operating activities

     30,114       9,395  
    


 


Cash flows from investing activities:

                

Purchase of property, software and equipment

     (5,082 )     (2,550 )

Purchase of investments

     (154,342 )     (103,310 )

Sales and maturities of investments

     151,077       83,196  

Acquisitions, net of cash acquired

     (7,005 )     (2,295 )
    


 


Net cash used in investing activities

     (15,352 )     (24,959 )
    


 


Cash flows from financing activities:

                

Reduction of long-term debt and notes payable

     (435 )     —    

Extinguishment of acquired liabilities

     —         (1,218 )

Proceeds from stock options and employee stock purchase plan

     1,805       548  
    


 


Net cash provided by (used in) financing activities

     1,370       (670 )
    


 


Net increase (decrease) in cash and cash equivalents

     16,132       (16,234 )
    


 


Cash and cash equivalents, beginning of period

     64,346       59,656  
    


 


Cash and cash equivalents, end of period

   $ 80,478     $ 43,422  
    


 


Interest paid

   $ 181     $ 42  

Income taxes paid

   $ 11,034     $ 8,580  

 

See notes to consolidated financial statements.

 

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Table of Contents

CENTENE CORPORATION AND SUBSIDIARIES

 

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

(Dollars in thousands, except share data)

 

1. Organization

 

Centene Corporation (Centene or the Company) provides multi-line managed care programs and related services to individuals receiving benefits under government subsidized programs including Medicaid, Supplemental Security Income (SSI), and the State Children’s Health Insurance Program (SCHIP). Centene’s Medicaid Managed Care segment operates under its own state licenses in Indiana, New Jersey, Ohio, Texas and Wisconsin and contracts with other managed care organizations to provide risk and nonrisk management services. As of January 1, 2004, the Company commenced operations in Ohio. Centene’s Specialty Services segment contracts with other healthcare organizations, as well as Centene owned companies, to provide specialty services including behavioral health, nurse triage and pharmacy compliance.

 

2. Basis of Presentation

 

The unaudited interim financial statements herein have been prepared by the Company pursuant to the rules and regulations of the Securities and Exchange Commission. The accompanying interim financial statements have been prepared under the presumption that users of the interim financial information have either read or have access to the audited financial statements for the latest fiscal year ended December 31, 2003. Accordingly, footnote disclosures, which would substantially duplicate the disclosures contained in the December 31, 2003 audited financial statements, have been omitted from these interim financial statements where appropriate. In the opinion of management, these financial statements reflect all adjustments, consisting only of normal recurring adjustments, which are necessary for a fair presentation of the results of the interim periods presented.

 

Certain 2003 amounts in the consolidated financial statements have been reclassified to conform to the 2004 presentation. These reclassifications have no effect on net earnings or stockholders’ equity as previously reported.

 

The Company accounts for stock-based compensation under APB Opinion No. 25, “Accounting for Stock Issued to Employees.” The Company has adopted the disclosure-only provisions of SFAS No. 123, “Accounting for Stock-Based Compensation,” and SFAS No. 148, “Accounting for Stock-Based Compensation-Transition and Disclosure.” The following table illustrates the effect on net income and earnings per share if the fair value based method had been applied to all awards.

 

    

Three Months Ended

June 30,


  

Six Months Ended

June 30,


     2004

   2003

   2004

   2003

Net earnings

   $ 10,813    $ 7,708    $ 20,951    $ 14,869

Pro forma stock-based employee compensation expense determined under fair value based method, net of related tax effects

     781      323      1,476      602
    

  

  

  

Pro forma net earnings

   $ 10,032    $ 7,385    $ 19,475    $ 14,267
    

  

  

  

Basic earnings per common share:

                           

As reported

   $ 0.53    $ 0.47    $ 1.03    $ 0.91

Pro forma

     0.49      0.45      0.96      0.87

Diluted earnings per common share:

                           

As reported

   $ 0.50    $ 0.43    $ 0.97    $ 0.83

Pro forma

     0.46      0.41      0.90      0.80

 

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3. Acquisitions

 

Family Health Plan, Inc.

 

Effective January 1, 2004, the Company commenced operations in Ohio through the acquisition of certain Medicaid-related assets from Family Health Plan, Inc. for a cash purchase price of approximately $6,900. The cost has been allocated to the assets acquired and liabilities assumed according to estimated fair values and is subject to adjustment when additional information concerning asset and liability valuations are finalized.

 

The preliminary purchase price allocation resulted in identified intangible assets of $1,500, representing purchased contract rights, provider network and a non-compete agreement. The intangibles are being amortized over periods ranging from five to ten years. In addition, goodwill approximated $5,400, which is deductible for tax purposes.

 

Group Practice Affiliates

 

During 2003, the Company acquired a 100% ownership interest in Group Practice Affiliates, LLC (GPA), a behavioral healthcare services company (63.7% in March 2003 and 36.3% in August 2003). The consolidated financial statements include the results of operations of GPA since March 1, 2003. The Company paid $1,800 for its purchase of GPA. The cost to acquire the ownership interest has been allocated to the assets acquired and liabilities assumed according to estimated fair values. The allocation has resulted in goodwill of $3,895 which is not deductible for tax purposes.

 

4. Earnings Per Share

 

The following table sets forth the calculation of basic and diluted net earnings per common share:

 

    

Three Months Ended

June 30,


  

Six Months Ended

June 30,


     2004

   2003

   2004

   2003

Net earnings

   $ 10,813    $ 7,708    $ 20,951    $ 14,869
    

  

  

  

Shares used in computing per share amounts:

                           

Weighted average number of common shares outstanding

     20,360,733      16,484,945      20,276,371      16,409,291

Common stock equivalents (as determined by applying the treasury stock method)

     1,326,455      1,318,071      1,334,342      1,420,267
    

  

  

  

Weighted average number of common shares and potential dilutive common shares outstanding

     21,687,188      17,803,016      21,610,713      17,829,558
    

  

  

  

Basic earnings per common share

   $ 0.53    $ 0.47    $ 1.03    $ 0.91

Diluted earnings per common share

   $ 0.50    $ 0.43    $ 0.97    $ 0.83

 

5. Segment Information

 

Factors used in determining the reportable business segments include the nature of operating activities, existence of separate senior management teams, and the type of information presented to the Company’s chief operating decision makers to evaluate all results of operations.

 

Centene operates in two segments: Medicaid Managed Care and Specialty Services. The Medicaid Managed Care segment consists of Centene’s health plans including all of the functions needed to operate them. The Specialty Services segment consists of Centene’s specialty companies including behavioral health, nurse triage and treatment compliance functions.

 

5


Table of Contents

Segment information for the three months ended June 30, 2004, follows:

 

    

Medicaid

Managed Care


  

Specialty

Services


   Eliminations

   

Consolidated

Total


Revenue from external customers

   $ 231,731    $ 1,877    $ —       $ 233,608

Revenue from internal customers

     15,027      5,072      (20,099 )     —  
    

  

  


 

Total revenue

   $ 246,758    $ 6,949    $ (20,099 )   $ 233,608
    

  

  


 

Earnings before income taxes

   $ 17,124    $ 48    $ —       $ 17,172
    

  

  


 

 

Segment information for the three months ended June 30, 2003, follows:

 

    

Medicaid

Managed Care


  

Specialty

Services


   Eliminations

   

Consolidated

Total


Revenue from external customers

   $ 182,885    $ 3,347    $ —       $ 186,232

Revenue from internal customers

     2,534      1,970      (4,504 )     —  
    

  

  


 

Total revenue

   $ 185,419    $ 5,317    $ (4,504 )   $ 186,232
    

  

  


 

Earnings before income taxes

   $ 10,616    $ 973    $ —       $ 11,589
    

  

  


 

 

Segment information for the six months ended June 30, 2004, follows:

 

    

Medicaid

Managed Care


  

Specialty

Services


    Eliminations

   

Consolidated

Total


Revenue from external customers

   $ 454,846    $ 4,287     $ —       $ 459,133

Revenue from internal customers

     29,557      9,777       (39,334 )     —  
    

  


 


 

Total revenue

   $ 484,403    $ 14,064     $ (39,334 )   $ 459,133
    

  


 


 

Earnings before income taxes

   $ 33,462    $ (186 )   $ —       $ 33,276
    

  


 


 

 

Segment information for the six months ended June 30, 2003, follows:

 

    

Medicaid

Managed Care


  

Specialty

Services


   Eliminations

   

Consolidated

Total


Revenue from external customers

   $ 359,196    $ 4,470    $ —       $ 363,666

Revenue from internal customers

     4,095      3,844      (7,939 )     —  
    

  

  


 

Total revenue

   $ 363,291    $ 8,314    $ (7,939 )   $ 363,666
    

  

  


 

Earnings before income taxes

   $ 20,453    $ 2,230    $ —       $ 22,683
    

  

  


 

 

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Table of Contents

6. Comprehensive Earnings

 

Differences between net earnings and total comprehensive earnings resulted from changes in unrealized gains and losses on investments available for sale, as follows:

 

    

Three Months Ended

June 30,


    

Six Months Ended

June 30,


 
     2004

    2003

     2004

     2003

 

Net earnings

   $ 10,813     $   7,708      $   20,951      $   14,869  

Reclassification adjustment, net of tax

     (380 )     (271 )      (355 )      (401 )

Change in unrealized (loss) gain on investments, net of tax

     (2,347 )     334        (1,854 )      518  
    


 


  


  


Total comprehensive earnings

   $ 8,086     $ 7,771      $ 18,742      $ 14,986  
    


 


  


  


 

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ITEM 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations

 

The following discussion of our financial condition and results of operations should be read in conjunction with our consolidated financial statements and the related notes included elsewhere in this filing, and in our annual report on Form 10-K for the year ended December 31, 2003. The discussion contains forward-looking statements that involve known and unknown risks and uncertainties, including those set forth below under “Factors That May Affect Future Results and The Trading Price of Our Common Stock.”

 

OVERVIEW

 

We are a multi-line managed care organization that provides Medicaid and Medicaid-related programs to organizations and individuals through government subsidized programs, including Medicaid, Supplemental Security Income (SSI) and the State Children’s Health Insurance Program (SCHIP). We have health plans in Indiana, New Jersey, Ohio, Texas and Wisconsin. We also provide specialty services in each of the states where we have health plans as well as Arizona, California and Colorado. These specialty services include behavioral health, nurse triage and pharmacy compliance.

 

RECENT ACQUISITIONS

 

Effective January 1, 2004, we commenced operations in Ohio through the acquisition of the Medicaid-related assets of Family Health Plan, Inc. (FHP) for a purchase price of $6.9 million. We are now serving 23,800 members in Toledo, Ohio, a new market for us. The results of operations of this entity are included in our consolidated financial statements beginning January 1, 2004. The preliminary purchase price allocation resulted in identified intangible assets of $1.5 million, representing purchased contract rights, provider network and a non-compete agreement, and goodwill of $5.4 million. The contract rights, provider network and non-compete agreement are being amortized over periods ranging from five to ten years.

 

Effective August 1, 2003, we acquired the Medicaid-related contract rights of HMO Blue Texas in the San Antonio, Texas market. This transaction allows us to serve approximately 17,000 additional members in the state. The purchase price of $1.0 million was allocated to acquired contracts. The contracts are being amortized on a straight-line basis over a period of five years, the expected period of benefit.

 

During 2003, we acquired a 100% ownership interest in Group Practice Affiliates, LLC, a behavioral healthcare services company (63.7% in March 2003 and 36.3% in August 2003). This acquisition is consistent with our strategy to provide diversified medical services to the managed Medicaid population. We paid an aggregate purchase price of $1.8 million for GPA and recorded goodwill of $3.9 million related to the acquisition.

 

In March 2003, we purchased certain assets of ScriptAssist, a treatment compliance company. We are administering the purchased contracts under the ScriptAssist name. ScriptAssist uses various approaches and medical expertise to promote adherence to prescription drugs. The asset acquisition is consistent with our strategy to provide diversified medical services to the managed Medicaid population. The purchase price of $563,000 was allocated to acquired contracts. We are amortizing the contracts on a straight-line basis over five years, the expected period of benefit.

 

REVENUE AND EXPENSE DISCUSSION AND KEY METRICS

 

We are providing certain non-GAAP financial measures in this discussion of revenues and expenses which exclude the impact of a premium tax enacted in September 2003 which totaled $2.2 million in the six months ended June 30, 2004 and $0 in the six months ended June 30, 2003. We believe these figures are helpful in allowing the reader to more accurately assess the ongoing nature of our operations and measure our performance more consistently. We use the presented non-GAAP financial measures internally to focus management on period-to-period changes in our business. Therefore, we believe this information is meaningful in addition to the information contained in the GAAP presentation of financial information. The presentation of this additional non-GAAP financial information is not intended to be considered in isolation or as a substitute for the financial information prepared and presented in accordance with GAAP.

 

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Revenues

 

We generate revenues in our Medicaid Managed Care segment primarily from premiums we receive from the states in which we operate to provide health benefits to our members. We receive a fixed premium per member per month pursuant to our state contracts. We generally receive premiums during the month we provide services and recognize premium revenue during the period in which we are obligated to provide services to our members.

 

Our Specialty Services companies generate revenues from a variety of sources. Our behavioral health company generates revenue via capitation payments from our health plans and others. It also receives fees for the direct provision of care and certain school programs in Arizona. Our pharmacy compliance program receives fee income from the manufacturers of pharmaceuticals. NurseWise receives fees from health plans, physicians and other organizations for providing continuous access to nurse advisors.

 

Premiums collected in advance are recorded as unearned revenue. Premiums due to us are recorded as premium and related receivables and are recorded net of an allowance based on historical trends and our judgment regarding the collectibility of these accounts. As we generally receive premiums during the month in which services are provided, the allowance is typically not significant in comparison to total premium revenue and does not have a material impact on the presentation of our financial condition, changes in financial position or results of operations.

 

The primary drivers of our increasing revenue have been membership growth in our Medicaid Managed Care segment. We have increased our membership through internal growth as well as acquisitions. From June 30, 2003 to June 30, 2004, we increased our membership by 21.6%. The following table sets forth our membership by state:

 

     June 30,

     2004

     2003

Indiana

   132,900      109,000

New Jersey

   54,000      52,700

Ohio

   23,800      —  

Texas

   155,300      131,400

Wisconsin

   167,300      145,600
    
    

Total

   533,300      438,700
    
    

 

The following table sets forth our membership by line of business:

 

     June 30,

     2004

     2003

Medicaid

   460,300      361,700

SCHIP

   63,200      68,800

SSI

   9,800      8,200
    
    

Total

   533,300      438,700
    
    

 

During the last 12 months our membership increased by 23,800 members in Ohio due to the acquisition of Medicaid-related assets from FHP and 17,000 members in Texas due to the purchase of contract rights from HMO Blue Texas. Our membership also increased in each of our markets from additions to our provider networks, increases in counties served and growth in the number of Medicaid beneficiaries.

 

Operating Expenses

 

Our operating expenses include medical costs, cost of services, and general and administrative expenses.

 

Our medical costs include payments to physicians, hospitals, and other providers for healthcare and specialty product claims. Medical costs also include estimates of medical expenses incurred but not yet reported, or IBNR, and estimates of the cost to process unpaid claims. Monthly, we estimate our IBNR based on a number of factors, including inpatient hospital utilization data and prior claims experience. As part of this review, we also consider the costs to process medical claims and estimates of amounts to cover uncertainties related to fluctuations in provider billing patterns, membership, products and inpatient hospital trends. These estimates are adjusted as more information becomes available. We utilize the services of independent actuaries who are contracted to review our estimates quarterly. While we believe that our process for estimating IBNR is actuarially sound, we cannot assure you that healthcare claim costs will not materially differ from our estimates.

 

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Our results of operations depend on our ability to manage expenses related to health benefits and to accurately predict costs incurred. Our health benefits ratio represents medical costs as a percentage of premium revenues and reflects the direct relationship between the premium received and the medical services provided. The table below depicts our health benefits ratios by member category and in total:

 

    

Three Months

Ended

June 30,


    

Six Months

Ended

June 30,


 
     2004

     2003

     2004

     2003

 

Medicaid and SCHIP

   80.3 %    82.4 %    80.4 %    82.4 %

SSI

   97.8      103.3      98.5      103.7  

Total (GAAP)

   81.0      83.3      81.0      83.3  

Total (non-GAAP), excluding effect of premium tax

   81.4      83.3      81.4      83.3  

 

Our Medicaid and SCHIP ratio decreased in 2004 from 2003 due primarily to initiatives to reduce inappropriate emergency room usage and to establish preferred drug lists. The health benefits ratio for SSI is affected by a low membership base and is subject to greater volatility as a percentage of premiums (although relatively immaterial in total dollars to total medical costs).

 

Our cost of services expenses include all direct costs to support the local functions responsible for generation of our services revenues. These expenses primarily consist of the salaries and wages of the physicians, clinicians, therapists and teachers who provide the services and expenses related to the clinics and supporting facilities and equipment used to provide services.

 

Our general and administrative expenses primarily reflect wages and benefits and other administrative costs related to health plans, specialty companies and the centralized functions that support all of our business units. The major centralized functions are claims processing, information systems and finance. In September 2003, concurrent with a rate increase received in one state, we began to be charged premium taxes by that state. Premium taxes are classified as general and administrative expenses. Our general and administrative expense ratio represents general and administrative expenses as a percentage of total revenues and reflects the relationship between revenues earned and the costs necessary to drive those revenues. The following table sets forth the general and administrative expense ratios by business segment and in total:

 

     Three Months Ended
June 30,


    Six Months Ended
June 30,


 
     2004

    2003

    2004

    2003

 
     GAAP

    Non-GAAP*

          GAAP

    Non-GAAP*

       

Medicaid Managed Care

   10.2 %   9.8 %   10.3 %   10.3 %   9.9 %   10.4 %

Specialty Services

   46.4     46.4     32.2     49.7     49.7     30.2  

Total

   12.1     11.7     11.2     12.4     11.9     11.1  

 

* excluding effect of premium tax

 

The improvement in the Medicaid Managed Care general and administrative expenses ratio reflects growth in membership and leveraging of our overall infrastructure. This ratio decreased in 2004 from 2003 despite the levying of the premium tax from one of our states which resulted in $2.2 million additional general and administrative expense. The Specialty Services ratio may vary depending on the various contracts and nature of the service provided and will have a higher general and administrative expense ratio than the Medicaid Managed Care segment.

 

Other Income (Expense)

 

Other income (expense) consists of investment and other income and interest expense.

 

  Investment income is derived from our cash, cash equivalents and investments. Information about our investments is included below under “Liquidity and Capital Resources.”

 

  Interest expense reflects mortgage interest on our corporate headquarters’ building and fees paid to a bank in conjunction with our credit facility.

 

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RESULTS OF OPERATIONS

 

Six Months Ended June 30, 2004 Compared to Six Months Ended June 30, 2003

 

Summarized comparative financial data are as follows ($ in millions except per share data):

 

       Six Months Ended June 30,

 
       2004

     2003

    

% Change

2003-2004


 

Premium revenue

     $     454.0      $     359.1      26.4 %

Services revenue

       5.1        4.6      12.3 %
      

    

    

Total revenues

       459.1        363.7      26.3 %

Medical costs

       367.8        299.3      22.9 %

Cost of services

       4.0        3.6      12.5 %

General and administrative expenses

       56.7        40.3      40.8 %
      

    

    

Earnings from operations

       30.6        20.5      49.5 %

Investment and other income, net

       2.7        2.2      20.7 %
      

    

    

Earnings before income taxes

       33.3        22.7      46.7 %

Income tax expense

       12.3        8.7      41.7 %

Minority interest

       —          0.9      —    
      

    

    

Net earnings

     $ 21.0      $ 14.9      40.9 %
      

    

    

Diluted earnings per common share

     $ 0.97      $ 0.83      16.9 %
      

    

    

 

Revenues

 

Total revenues for the six months ended June 30, 2004 increased 26.3% from the comparable period in 2003. This increase was due to organic growth in our existing markets, changes in our member mix by product category, the purchase of the Texas contracts from HMO Blue, the addition of our Ohio membership through our acquisition of the Medicaid-related assets of FHP and premium rate increases.

 

Operating Expenses

 

Medical costs increased 22.9% due to the growth in our membership as discussed above. Our health benefits ratio decreased to 81.0% from 83.3% primarily due to our initiatives to reduce emergency room usage and to establish preferred drug lists.

 

General and administrative expenses increased 40.8% primarily due to expenses for additional staff to support our membership growth, expansion into the Specialty Services segment and the institution of a premium tax.

 

Other Income

 

Investment and other income increased 20.7% for the six months ended June 30, 2004 from the comparable period in 2003. The increase was due to higher investment balances in 2004 primarily as a result of our $81.3 million stock offering completed in August 2003.

 

Income Tax Expense

 

Our effective tax rate in 2004 was 37.0%, compared to 38.3% in 2003. The decrease was primarily due to a lower effective state tax rate.

 

Earnings Per Share and Shares Outstanding

 

Our earnings per share calculations reflect an increase in the weighted average shares outstanding in 2004 primarily resulting from the follow-on offering of 3,450,000 shares sold in August 2003.

 

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Three Months Ended June 30, 2004 Compared to Three Months Ended June 30, 2003

 

Summarized comparative financial data are as follows ($ in millions except per share data):

 

       Three Months Ended June 30,

 
       2004

     2003

    

% Change

2003-2004


 

Premium revenue

     $     231.3      $     182.9      26.5 %

Services revenue

       2.3        3.3      (31.6 )%
      

    

    

Total revenues

       233.6        186.2      25.4 %

Medical costs

       187.3        152.4      22.9 %

Cost of services

       2.0        2.6      (22.6 )%

General and administrative expenses

       28.4        20.9      35.8 %
      

    

    

Earnings from operations

       15.9        10.3      54.2 %

Investment and other income, net

       1.3        1.3      (1.4 )%
      

    

    

Earnings before income taxes

       17.2        11.6      48.2 %

Income tax expense

       6.4        4.5      42.5 %

Minority interest

       —          0.6      —    
      

    

    

Net earnings

     $ 10.8      $ 7.7      40.3 %
      

    

    

Diluted earnings per common share

     $ 0.50      $ 0.43      16.3 %
      

    

    

 

Revenues

 

Total revenues for the three months ended June 30, 2004 increased 25.4% from the comparable period in 2003. This increase was due to organic growth in our existing markets, changes in our member mix by product category, the purchase of the Texas contracts from HMO Blue, the addition of our Ohio membership through our acquisition of the Medicaid-related assets of FHP and premium rate increases.

 

Operating Expenses

 

Medical costs increased 22.9% due to the growth in our membership as discussed above. Our health benefits ratio decreased to 81.0% from 83.3% primarily due to our initiatives to reduce emergency room usage and to establish preferred drug lists.

 

General and administrative expenses increased 35.8% primarily due to expenses for additional staff to support our membership growth, expansion into the Specialty Services segment and the institution of a premium tax.

 

Other Income

 

Investment and other income decreased 1.4% for the three months ended June 30, 2004 from the comparable period in 2003. The decrease was due to higher interest expense offset by higher investment balances in 2004 primarily as a result of our $81.3 million stock offering completed in August 2003.

 

Income Tax Expense

 

Our effective tax rate in 2004 was 37.0%, compared to 38.5% in 2003. The decrease was primarily due to a lower effective state tax rate.

 

Earnings Per Share and Shares Outstanding

 

Our earnings per share calculations reflect an increase in the weighted average shares outstanding in 2004 primarily resulting from the follow-on offering of 3,450,000 shares sold in August 2003.

 

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LIQUIDITY AND CAPITAL RESOURCES

 

Our operating activities provided cash of $30.1 million in the six months ended June 30, 2004 compared to $9.4 million in the comparable period in 2003. The increase was primarily due to increased net income in addition to the timing of medical claim liabilities and accounts payable payments.

 

Our investing activities used cash of $15.4 million in the six months ended June 30, 2004 compared to $25.0 million in the comparable period in 2003. The largest component of investing activities related to increases in our investment portfolio. Our investment policies are designed to provide liquidity, preserve capital and maximize total return on invested assets within our investment guidelines. Net cash provided by and used in investing activities will fluctuate from year to year due to the timing of investment purchases, sales and maturities. As of June 30, 2004, our investment portfolio consisted primarily of fixed-income securities with an average duration of 2.4 years. Cash is invested in investment vehicles such as municipal bonds, corporate bonds, insurance contracts, commercial paper and instruments of the U.S. Treasury. The states in which we operate prescribe the types of instruments in which our regulated subsidiaries may invest their cash. The average annualized portfolio yield was 3.2% for the six months ended June 30, 2004 and 3.9% for the comparable period in 2003.

 

Our financing activities provided cash of $1.4 million in the six months ended June 30, 2004 and used cash of $670,000 in the comparable period in 2003.

 

We spent $5.1 million and $2.6 million in the six months ended June 30, 2004 and 2003, respectively, on capital assets. We anticipate spending $8.3 million on additional capital expenditures in 2004 related to facility expansions and system upgrades.

 

At June 30, 2004, we had working capital, defined as current assets less current liabilities, of $10.3 million as compared to ($18.5) million at December 31, 2003. Our working capital is sometimes negative due to our efforts to increase investment returns through purchases of investments that have maturities of greater than one year and, therefore, are classified as long-term. Our investment policies are also designed to provide liquidity and preserve capital. We manage our short-term and long-term investments to ensure that a sufficient portion is held in investments that are highly liquid and can be sold to fund working capital as needed.

 

Cash, cash equivalents and short-term investments were $111.7 million at June 30, 2004 and $79.5 million at December 31, 2003. Long-term investments were $186.7 million at June 30, 2004 and $205.2 million at December 31, 2003, including restricted deposits of $21.0 million and $20.4 million, respectively. Cash and investments held by our unregulated entities totaled $124.9 million and $173.5 million for our regulated entities at June 30, 2004. Based on our operating plan, we expect that our available funding will be sufficient to finance our operations and capital expenditures for at least 12 months from the date of this filing.

 

CONTRACTUAL COMMITMENTS

 

In April 2004 we amended our revolving line of credit facility with LaSalle Bank N.A. (LaSalle), increasing it to $50 million effective May 1, 2004. The new facility expires in May 2005. The facility has interest rates based on LaSalle’s prime rate or LIBOR. The line is secured by the common stock of our subsidiaries. The facility includes financial covenants, including requirements of minimum EBITDA and minimum tangible net worth. We are required to obtain LaSalle’s consent to any proposed acquisition that would result in a violation of any of the covenants contained in the facility. As of June 30, 2004, we were in compliance with all covenants and no funds were outstanding on the facility.

 

There were no material changes outside the ordinary course of our business in lease obligations or other contractual obligations in the six months ended June 30, 2004.

 

REGULATORY CAPITAL AND DIVIDEND RESTRICTIONS

 

Our Medicaid Managed Care operations are conducted through our subsidiaries. As managed care organizations, these subsidiaries are subject to state regulations that, among other things, require the maintenance of minimum levels of statutory capital, as defined by each state, and restrict the timing, payment and amount of dividends and other distributions that may be paid to us. Generally, the amount of dividend distributions that may be paid by a regulated subsidiary without prior approval by state regulatory authorities are limited based on the entity’s level of statutory net income and statutory capital and surplus.

 

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Our subsidiaries are required to maintain minimum capital requirements prescribed by various regulatory authorities in each of the states in which we operate. As of June 30, 2004, our subsidiaries had aggregate statutory capital and surplus of $80.1 million, compared with the required minimum aggregate statutory capital and surplus requirements of $31.9 million.

 

The National Association of Insurance Commissioners has adopted rules which set minimum risk-based capital requirements for insurance companies, managed care organizations and other entities bearing risk for healthcare coverage. As of June 30, 2004, our Ohio, Texas and Wisconsin health plans were in compliance with risk-based capital requirements. Indiana has adopted risk-based capital rules that will take effect as of December 31, 2004. If adopted by New Jersey, risk-based capital may increase the minimum capital required for our health plan in New Jersey. We continue to monitor the requirements in Indiana and New Jersey and do not expect that they will have a material impact on our results of operations, financial position or cash flows.

 

FORWARD-LOOKING STATEMENTS

 

This filing contains forward-looking statements that relate to future events or our future financial performance. We have attempted to identify these statements by terminology including “believe,” “anticipate,” “plan,” “expect,” “estimate,” “intend,” “seek,” “goal,” “may,” “will,” “should,” “can,” “continue” or the negative of these terms or other comparable terminology. These statements include statements about our market opportunity, our growth strategy, competition, expected activities and future acquisitions, investments and the adequacy of our available cash resources. These statements may be found in the section of this filing entitled “Management’s Discussion and Analysis of Financial Condition and Results of Operations.” Readers are cautioned that matters subject to forward-looking statements involve known and unknown risks and uncertainties, including economic, regulatory, competitive and other factors that may cause our or our industry’s actual results, levels of activity, performance or achievements to be materially different from any future results, levels of activity, performance or achievements expressed or implied by these forward-looking statements. These statements are not guarantees of future performance and are subject to risks, uncertainties and assumptions.

 

Actual results may differ from projections or estimates due to a variety of important factors. Our results of operations and projections of future earnings depend in large part on accurately predicting and effectively managing health benefits and other operating expenses. A variety of factors, including competition, changes in health care practices, changes in federal or state laws and regulations or their interpretations, inflation, provider contract changes, new technologies, government-imposed surcharges, taxes or assessments, reduction in provider payments by governmental payers, major epidemics, disasters and numerous other factors affecting the delivery and cost of healthcare, such as major healthcare providers’ inability to maintain their operations, may in the future affect our ability to control our medical costs and other operating expenses. Governmental action or business conditions could result in premium revenues not increasing to offset any increase in medical costs and other operating expenses. Once set, premiums are generally fixed for one-year periods and, accordingly, unanticipated costs during such periods cannot be recovered through higher premiums. The expiration, cancellation or suspension of our Medicaid managed care contracts by the state governments would also negatively impact us. Due to these factors and risks, we cannot give assurances with respect to our future premium levels or our ability to control our future medical costs.

 

FACTORS THAT MAY AFFECT FUTURE RESULTS AND THE TRADING PRICE OF OUR COMMON STOCK

 

You should carefully consider the risks described below before making an investment decision. The trading price of our common stock could decline due to any of these risks, in which case you could lose all or part of your investment. You should also refer to the other information in this filing, including our consolidated financial statements and related notes.

 

Risks Related to Being a Regulated Entity

 

Reduction in Medicaid and SCHIP Funding Could Substantially Reduce Our Profitability.

 

Most of our revenues come from Medicaid and SCHIP premiums. The base premium rate paid by each state differs; depending on a combination of factors such as defined upper payment limits, a member’s health status, age, gender, county or region, benefit mix and member eligibility categories. Future levels of Medicaid and SCHIP premium rates may be affected by continued government efforts to contain medical costs and may further be affected by state and federal budgetary constraints. Changes to Medicaid and SCHIP programs could reduce the number of persons enrolled or eligible, reduce the amount of reimbursement or payment levels, or increase our administrative or healthcare costs under those programs. States periodically consider reducing or reallocating the amount of money they spend for Medicaid and SCHIP. We believe that reductions in Medicaid and SCHIP payments could substantially

 

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reduce our profitability. Further, our contracts with the states are subject to cancellation by the state after a short notice period in the event of unavailability of state funds.

 

If Our Medicaid and SCHIP Contracts are Terminated or are Not Renewed, Our Business Will Suffer.

 

We provide managed care programs and selected services to individuals receiving benefits under federal assistance programs, including Medicaid, SSI and SCHIP. We provide those healthcare services under contracts with regulatory entities in the areas in which we operate. The contracts expire on various dates between December 31, 2004 and December 31, 2005. Our contracts may be terminated if we fail to perform up to the standards set by state regulatory agencies. In addition, the Indiana contract under which we operate can be terminated by the state without cause. Our contracts are generally intended to run for two years and may be extended for one or two additional years if the state or its contractor elects to do so. When our contracts expire, they may be opened for bidding by competing healthcare providers. There is no guarantee that our contracts will be renewed or extended. If any of our contracts are terminated, not renewed, or renewed on less favorable terms, our business will suffer, and our operating results may be materially affected.

 

Changes in Government Regulations Designed to Protect Providers and Members Rather than Our Stockholders Could Force Us to Change How We Operate and Could Harm Our Business.

 

Our business is extensively regulated by the states in which we operate and by the federal government. The applicable laws and regulations are subject to frequent change and generally are intended to benefit and protect health plan providers and members rather than stockholders. Changes in existing laws and rules, the enactment of new laws and rules or changing interpretations of these laws and rules could, among other things:

 

  force us to restructure our relationships with providers within our network;

 

  require us to implement additional or different programs and systems;

 

  mandate minimum medical expense levels as a percentage of premiums revenues;

 

  restrict revenue and enrollment growth;

 

  require us to develop plans to guard against the financial insolvency of our providers;

 

  increase our healthcare and administrative costs;

 

  impose additional capital and reserve requirements; and

 

  increase or change our liability to members in the event of malpractice by our providers.

 

For example, Congress has considered various forms of patient protection legislation commonly known as the Patients’ Bill of Rights and the legislation is currently pending in Congress. We cannot predict the impact of this legislation, if adopted, on our business.

 

Regulations May Decrease the Profitability of Our Health Plans.

 

Our Texas plan is required to pay a rebate to the state in the event profits exceed established levels. Similarly, our New Jersey plan is required to pay a rebate to the state in the event its health benefits ratio is less than 80%. These regulatory requirements, changes in these requirements or the adoption of similar requirements by our other regulators may limit our ability to increase our overall profits as a percentage of revenues. The states of Indiana, New Jersey and Texas have implemented prompt-payment laws and are enforcing penalty provisions for failure to pay claims in a timely manner. Failure to meet these requirements can result in financial fines and penalties. In addition, states may attempt to reduce their contract premium rates if regulators perceive our health benefits ratio as too low. Any of these regulatory actions could harm our operating results.

 

Also, on January 18, 2002, the federal Centers for Medicare and Medicaid Services, or CMS, published a final rule that removed a provision contained in the federal Medicaid reimbursement regulations permitting states to reimburse non-state government-owned

 

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or operated hospitals for inpatient and outpatient hospital services at amounts up to 150% of a reasonable estimate of the amount that would be paid for the services furnished by these hospitals under Medicaid payment principles. The upper payment limit was reduced to 100% of Medicare payments for comparable services. This development in federal regulation decreased the profitability of our health plans.

 

Failure to Comply With Government Regulations Could Subject Us to Civil and Criminal Penalties.

 

Federal and state governments have enacted fraud and abuse laws and other laws to protect patients’ privacy and access to healthcare. Violation of these and other laws or regulations governing our operations or the operations of our providers could result in the imposition of civil or criminal penalties, the cancellation of our contracts to provide services, the suspension or revocation of our licenses or our exclusion from participating in the Medicaid, SSI and SCHIP programs. If we were to become subject to these penalties or exclusions as the result of our actions or omissions, or our inability to monitor the compliance of our providers, it would negatively affect our ability to operate our business. For example, failure to pay our providers promptly could result in the imposition of fines and other penalties. In some states, we may be subject to regulation by more than one governmental authority, which may impose overlapping or inconsistent regulations.

 

The Health Insurance Portability and Accountability Act of 1996, or HIPAA, broadened the scope of fraud and abuse laws applicable to healthcare companies. HIPAA created civil penalties for, among other things, billing for medically unnecessary goods or services. HIPAA established new enforcement mechanisms to combat fraud and abuse. Further, HIPAA imposes civil and, in some instances, criminal penalties for failure to comply with specific standards relating to the privacy, security and electronic transmission of most individually identifiable health information. It is possible that Congress may enact additional legislation in the future to increase penalties and to create a private right of action under HIPAA, which could entitle patients to seek monetary damages for violations of the privacy rules.

 

Compliance With New Government Regulations May Require Us to Make Significant Expenditures.

 

On February 20, 2003 HHS published the final HIPAA health data security regulations. The security regulations became effective on April 21, 2003. Compliance with the security regulations is required by April 21, 2005. These regulations will require covered entities to implement administrative, physical and technical safeguards to protect electronic health information maintained or transmitted by the organization.

 

The issuance of future judicial or regulatory guidance regarding the interpretation of regulations, the states’ ability to promulgate stricter rules, and continuing uncertainty regarding many aspects of the regulations’ implementation may make compliance with the relatively new regulatory landscape difficult. For example, our existing programs and systems may not enable us to comply in all respects with the new security regulations. In order to comply with the regulatory requirements, we will be required to employ additional or different programs and systems, the costs of which were $310,000 in 2003 and are not expected to exceed $500,000 in 2004. Further, compliance with these regulations could require changes to many of the procedures we currently use to conduct our business, which may lead to additional costs that we have not yet identified. We do not know whether, or the extent to which, we will be able to recover from the states our costs of complying with these new regulations. The new regulations and the related compliance costs could have a material adverse effect on our business.

 

Changes in Healthcare Law May Reduce Our Profitability.

 

Numerous proposals relating to changes in healthcare law have been introduced, some of which have been passed by Congress and the states in which we operate or may operate in the future. Changes in applicable laws and regulations are continually being considered, and interpretations of existing laws and rules may also change from time to time. We are unable to predict what regulatory changes may occur or what effect any particular change may have on our business. For example, these changes could reduce the number of persons enrolled or eligible for Medicaid and reduce the reimbursement or payment levels for medical services. More generally, we are unable to predict whether new laws or proposals will favor or hinder the growth of managed healthcare. Legislation or regulations that require us to change our current manner of operation, provide additional benefits or change our contract arrangements may seriously harm our operations and financial results.

 

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Changes in Federal Funding Mechanisms May Reduce Our Profitability.

 

In February 2003, the Bush Administration proposed a major long-term change in the way Medicaid and SCHIP are funded. The proposal, if adopted, would allow states to elect to receive combined Medicaid-SCHIP “allotments” for acute and long-term healthcare for low-income, uninsured persons. Participating states would be given flexibility in designing their own health insurance programs, subject to federally-mandated minimum coverage requirements. It is uncertain whether this proposal will be enacted, or if so, how it may change from the initial proposal. Accordingly, it is unknown whether or how many states might elect to participate or how their participation may affect the net amount of funding available for Medicaid and SCHIP programs. If such a proposal is adopted and decreases the number of persons enrolled in Medicaid or SCHIP in the states in which we operate or reduces the volume of healthcare services provided, our growth, operations and financial performance could be adversely affected.

 

In April 2004, the Bush Administration adopted a new policy that seeks to reduce states’ use of accounting devices such as intergovernmental transfers for the states’ share of Medicaid program funding. By restricting the use of intergovernmental transfers as part of states’ Medicaid contributions, this policy, if continued, may restrict some states’ funding for Medicaid, which could adversely affect our growth, operations and financial performance.

 

Recent legislative changes in the Medicare program may also affect our business. For example, the Medicare Prescription Drug, Improvement and Modernization Act of 2003, enacted in December 2003, will, upon taking effect in 2006, revise cost-sharing requirements for some beneficiaries and require states to reimburse the federal Medicare program for costs of prescription drug coverage provided to beneficiaries who are enrolled simultaneously in both the Medicaid and Medicare programs. These changes may reduce the availability of funding for some states’ Medicaid programs, which could adversely affect our growth, operations and financial performance.

 

If We Are Unable to Participate in SCHIP Programs, Our Growth Rate May be Limited.

 

SCHIP is a federal initiative designed to provide coverage for low-income children not otherwise covered by Medicaid or other insurance programs. The programs vary significantly from state to state. Participation in SCHIP programs is an important part of our growth strategy. If states do not allow us to participate or if we fail to win bids to participate, our growth strategy may be materially and adversely affected.

 

If State Regulators Do Not Approve Payments of Dividends and Distributions by Our Subsidiaries to Us, We May Not Have Sufficient Funds to Implement Our Business Strategy.

 

We principally operate through our health plan subsidiaries. If funds normally available to us become limited in the future, we may need to rely on dividends and distributions from our subsidiaries to fund our operations. These subsidiaries are subject to regulations that limit the amount of dividends and distributions that can be paid to us without prior approval of, or notification to, state regulators. If these regulators were to deny our subsidiaries’ request to pay dividends to us, the funds available to our company as a whole would be limited, which could harm our ability to implement our business strategy.

 

Risks Related to Our Business

 

Receipt of Inadequate Premiums Would Negatively Affect Our Revenues and Profitability.

 

Nearly all of our revenues are generated by premiums consisting of fixed monthly payments per member. These premiums are fixed by contract, and we are obligated during the contract periods to provide healthcare services as established by the state governments. We use a large portion of our revenues to pay the costs of healthcare services delivered to our members. If premiums do not increase when expenses related to medical services rise, our earnings will be affected negatively. In addition, our actual medical services costs may exceed our estimates, which would cause our health benefits ratio, or our expenses related to medical services as a percentage of premium revenues, to increase and our profits to decline. In addition, it is possible for a state to increase the rates payable to the hospitals without granting a corresponding increase in premiums to us. If this were to occur in one or more of the states in which we operate, our profitability would be harmed.

 

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Failure to Effectively Manage Our Medical Costs or Related Administrative Costs Would Reduce Our Profitability.

 

Our profitability depends, to a significant degree, on our ability to predict and effectively manage expenses related to health benefits. We have less control over the costs related to medical services than we do over our general and administrative expenses. Historically, our health benefits ratio has fluctuated. For example, our health benefits ratio was 82.4% for the year ended December 31, 2003, 82.3% for 2002, 82.8% for 2001 and 84.3% for 2000, but was 88.9% for 1999 and 88.4% for 1998. Because of the narrow margins of our health plan business, relatively small changes in our health benefits ratio can create significant changes in our financial results. Changes in healthcare regulations and practices, the level of use of healthcare services, hospital costs, pharmaceutical costs, major epidemics, new medical technologies and other external factors, including general economic conditions such as inflation levels, are beyond our control and could reduce our ability to predict and effectively control the costs of providing health benefits. We may not be able to manage costs effectively in the future. If our costs related to health benefits increase, our profits could be reduced or we may not remain profitable.

 

Failure to Accurately Predict Our Medical Expenses Could Negatively Affect Our Reported Results.

 

Our medical expenses include estimates of IBNR medical expenses. We estimate our IBNR medical expenses monthly based on a number of factors. Adjustments, if necessary, are made to medical expenses in the period during which the actual claim costs are ultimately determined or when criteria used to estimate IBNR change. We cannot be sure that our IBNR estimates are adequate or that adjustments to those estimates will not harm our results of operations. From time to time in the past, our actual results have varied from our estimates, particularly in times of significant changes in the number of our members. Our failure to estimate IBNR accurately may also affect our ability to take timely corrective actions, further harming our results.

 

Difficulties in Executing Our Acquisition Strategy Could Adversely Affect Our Business.

 

Historically, the acquisition of Medicaid businesses, contract rights and related assets of other health plans both in our existing service areas and in new markets has accounted for a significant amount of our growth. For example, our acquisition of 80% of the equity of UHP on December 1, 2002, accounted for 30.3% of the increase in our membership for the year ended December 31, 2002 compared to 2001. Many of the other potential purchasers of Medicaid assets have greater financial resources than we have. In addition, many of the sellers are interested either in (a) selling, along with their Medicaid assets, other assets in which we do not have an interest or (b) selling their companies, including their liabilities, as opposed to the assets of their ongoing businesses.

 

We generally are required to obtain regulatory approval from one or more state agencies when making acquisitions. In the case of an acquisition of a business located in a state in which we do not currently operate, we would be required to obtain the necessary licenses to operate in that state. In addition, even if we already operate in a state in which we acquire a new business, we would be required to obtain additional regulatory approval if the acquisition would result in our operating in an area of the state in which we did not operate previously and we could be required to renegotiate provider contracts of the acquired business. We cannot assure you that we would be able to comply with these regulatory requirements for an acquisition in a timely manner, or at all. In deciding whether to approve a proposed acquisition, state regulators may consider a number of factors outside our control, including giving preference to competing offers made by locally owned entities or by not-for-profit entities. Furthermore, our credit facility may prohibit some acquisitions without the consent of our bank lender.

 

In addition to the difficulties we may face in identifying and consummating acquisitions, we will also be required to integrate and consolidate any acquired business or assets with our existing operations. This may include the integration of:

 

  additional personnel who are not familiar with our operations and corporate culture;

 

  existing provider networks that may operate on different terms than our existing networks;

 

  existing members, who may decide to switch to another healthcare plan; and

 

  disparate administrative, accounting and finance, and information systems.

 

Accordingly, we may be unable to identify, consummate and integrate future acquisitions successfully or operate acquired businesses profitably. We also may be unable to obtain sufficient additional capital resources for future acquisitions. If we are unable to effectively execute our acquisition strategy, our future growth will suffer and our results of operations could be harmed.

 

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If Competing Managed Care Programs are Unwilling to Purchase Specialty Services From Us, We May Not be Able to Successfully Implement Our Strategy of Diversifying Our Business Lines.

 

We are seeking to diversify our business lines into areas that complement our Medicaid business in order to grow our revenue stream and balance our dependence on Medicaid risk reimbursement. In 2003, for example, we acquired GPA, a behavioral health services company, and purchased contract and name rights of ScriptAssist, a treatment compliance company. In order to diversify our business, we must succeed in selling the services of GPA, ScriptAssist and any other specialty subsidiaries not only to our managed care plans, but to programs operated by third-parties. Some of these third-party programs may compete with us in some markets, and they therefore may be unwilling to purchase specialty services from us. In any event, the offering of these services will require marketing activities that differ significantly from the manner in which we seek to increase revenues from our Medicaid programs. Our inability to market specialty services to other programs may impair our ability to execute our business strategy.

 

Failure to Achieve Timely Profitability in Any Business Would Negatively Affect Our Results of Operations.

 

Start-up costs associated with a new business can be substantial. For example, in order to obtain a certificate of authority in most jurisdictions, we must first establish a provider network, have systems in place and demonstrate our ability to obtain a state contract and process claims. If we were unsuccessful in obtaining the necessary license, winning the bid to provide service or attracting members in numbers sufficient to cover our costs, any new business of ours would fail. We also could be obligated by the state to continue to provide services for some period of time without sufficient revenue to cover our ongoing costs or recover start-up costs. The expenses associated with starting up a new business could have a significant impact on our results of operations if we are unable to achieve profitable operations in a timely fashion.

 

We Derive a Majority of Our Premium Revenues From Operations in Five States, and Our Operating Results Would be Materially Affected by a Decrease in Premium Revenues or Profitability in Any One of Those States.

 

Operations in Indiana, New Jersey, Ohio, Texas and Wisconsin account for most of our premium revenues. If we were unable to continue to operate in each of those states or if our current operations in any portion of one of those states were significantly curtailed, our revenues would decrease materially. Our reliance on operations in a limited number of states could cause our revenue and profitability to change suddenly and unexpectedly depending on legislative actions, economic conditions and similar factors in those states. Our inability to continue to operate in any of the states in which we operate would harm our business.

 

Competition May Limit Our Ability to Increase Penetration of the Markets That We Serve.

 

We compete for members principally on the basis of size and quality of provider network, benefits provided and quality of service. We compete with numerous types of competitors, including other health plans and traditional state Medicaid programs that reimburse providers as care is provided. Subject to limited exceptions by federally approved state applications, the federal government requires that there be choices for Medicaid recipients among managed care programs. Voluntary programs and mandated competition may limit our ability to increase our market share.

 

Some of the health plans with which we compete have greater financial and other resources and offer a broader scope of products than we do. In addition, significant merger and acquisition activity has occurred in the managed care industry, as well as in industries that act as suppliers to us, such as the hospital, physician, pharmaceutical, medical device and health information systems businesses. To the extent that competition intensifies in any market that we serve, our ability to retain or increase members and providers, or maintain or increase our revenue growth, pricing flexibility and control over medical cost trends may be adversely affected.

 

In addition, in order to increase our membership in the markets we currently serve, we believe that we must continue to develop and implement community-specific products, alliances with key providers and localized outreach and educational programs. If we are unable to develop and implement these initiatives, or if our competitors are more successful than we are in doing so, we may not be able to further penetrate our existing markets.

 

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If We are Unable to Maintain Satisfactory Relationships With Our Provider Networks, Our Profitability Will be Harmed.

 

Our profitability depends, in large part, upon our ability to contract favorably with hospitals, physicians and other healthcare providers. Our provider arrangements with our primary care physicians, specialists and hospitals generally may be cancelled by either party without cause upon 90 to 120 days prior written notice. We cannot assure you that we will be able to continue to renew our existing contracts or enter into new contracts enabling us to service our members profitably.

 

From time to time providers assert or threaten to assert claims seeking to terminate noncancelable agreements due to alleged actions or inactions by us. Even if these allegations represent attempts to avoid or renegotiate contractual terms that have become economically disadvantageous to the providers, it is possible that in the future a provider may pursue such a claim successfully. In addition, we are aware that other managed care organizations have been subject to class action suits by physicians with respect to claim payment procedures, and we may be subject to similar claims. Regardless of whether any claims brought against us are successful or have merit, they will still be time-consuming and costly and could distract our management’s attention. As a result, we may incur significant expenses and may be unable to operate our business effectively.

 

We will be required to establish acceptable provider networks prior to entering new markets. We may be unable to enter into agreements with providers in new markets on a timely basis or under favorable terms.

 

If we are unable to retain our current provider contracts or enter into new provider contracts timely or on favorable terms, our profitability will be harmed.

 

We May be Unable to Attract and Retain Key Personnel.

 

We are highly dependent on our ability to attract and retain qualified personnel to operate and expand our business. If we lose one or more members of our senior management team, including our chief executive officer, Michael F. Neidorff, who has been instrumental in developing our business strategy and forging our business relationships, our business and operating results could be harmed. We do not have an employment agreement with Mr. Neidorff, and we cannot assure you that we will be able to retain his services. Our ability to replace any departed members of our senior management or other key employees may be difficult and may take an extended period of time because of the limited number of individuals in the Medicaid managed care and specialty services industry with the breadth of skills and experience required to operate and successfully expand a business such as ours. Competition to hire from this limited pool is intense, and we may be unable to hire, train, retain or motivate these personnel.

 

Negative Publicity Regarding the Managed Care Industry May Harm Our Business and Operating Results.

 

The managed care industry has received negative publicity. This publicity has led to increased legislation, regulation, review of industry practices and private litigation in the commercial sector. These factors may adversely affect our ability to market our services, require us to change our services, and increase the regulatory burdens under which we operate. Any of these factors may increase the costs of doing business and adversely affect our operating results.

 

Claims Relating to Medical Malpractice Could Cause Us to Incur Significant Expenses.

 

Our providers and employees involved in medical care decisions may be subject to medical malpractice claims. In addition, some states, including Texas, have adopted legislation that permits managed care organizations to be held liable for negligent treatment decisions or benefits coverage determinations. Claims of this nature, if successful, could result in substantial damage awards against us and our providers that could exceed the limits of any applicable insurance coverage. Therefore, successful malpractice or tort claims asserted against us, our providers or our employees could adversely affect our financial condition and profitability. Even if any claims brought against us are unsuccessful or without merit, they would still be time-consuming and costly and could distract our management’s attention. As a result, we may incur significant expenses and may be unable to operate our business effectively.

 

Loss of Providers Due to Increased Insurance Costs Could Adversely Affect Our Business.

 

Our providers routinely purchase insurance to help protect themselves against medical malpractice claims. In recent years, the costs of maintaining commercially reasonable levels of such insurance have increased dramatically, and these costs are expected to increase to even greater levels in the future. As a result of the level of these costs, providers may decide to leave the practice of medicine or to limit their practice to certain areas, which may not address the needs of Medicaid participants. We rely on retaining a

 

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sufficient number of providers in order to maintain a certain level of service. If a significant number of our providers exit our provider networks or the practice of medicine generally, we may be unable to replace them in a timely manner, if at all, and our business could be adversely affected.

 

Growth in the Number of Medicaid-Eligible Persons During Economic Downturns Could Cause Our Operating Results and Stock Prices to Suffer if State and Federal Budgets Decrease or Do Not Increase.

 

Less favorable economic conditions may cause our membership to increase as more people become eligible to receive Medicaid benefits. During such economic downturns, however, state and federal budgets could decrease, causing states to attempt to cut healthcare programs, benefits and rates. We cannot predict the impact of changes in the United States economic environment or other economic or political events, including acts of terrorism or related military action, on federal or state funding of healthcare programs or on the size of the population eligible for the programs we operate. If federal funding decreases or remains unchanged while our membership increases, our results of operations will suffer.

 

Growth in the Number of Medicaid-Eligible Persons May be Countercyclical, Which Could Cause Our Operating Results to Suffer When General Economic Conditions are Improving.

 

Historically, the number of persons eligible to receive Medicaid benefits has increased more rapidly during periods of rising unemployment, corresponding to less favorable general economic conditions. Conversely, this number may grow more slowly or even decline if economic conditions improve. Therefore, improvements in general economic conditions may cause our membership levels to decrease, thereby causing our operating results to suffer, which could lead to decreases in our stock price during periods in which stock prices in general are increasing.

 

We Intend to Expand Our Medicaid Managed Care Business Primarily into Markets Where Medicaid Recipients are Required to Enroll in Managed Care Plans.

 

We expect to continue to focus our business in states in which Medicaid enrollment in managed care is mandatory. Currently, approximately two-thirds of the states require health plan enrollment for Medicaid eligible participants in all or a portion of their counties. The programs are voluntary in other states. Because we concentrate on markets with mandatory enrollment, we expect the geographic expansion of our Medicaid Managed Care segment to be limited to those states.

 

If We are Unable to Integrate and Manage Our Information Systems Effectively, Our Operations Could be Disrupted.

 

Our operations depend significantly on effective information systems. The information gathered and processed by our information systems assists us in, among other things, monitoring utilization and other cost factors, processing provider claims, and providing data to our regulators. Our providers also depend upon our information systems for membership verifications, claims status and other information.

 

Our information systems and applications require continual maintenance, upgrading and enhancement to meet our operational needs. Moreover, our acquisition activity requires frequent transitions to or from, and the integration of, various information systems. We regularly upgrade and expand our information systems capabilities. If we experience difficulties with the transition to or from information systems or are unable to properly maintain or expand our information systems, we could suffer, among other things, from operational disruptions, loss of existing members and difficulty in attracting new members, regulatory problems and increases in administrative expenses. In addition, our ability to integrate and manage our information systems may be impaired as the result of events outside our control, including acts of nature, such as earthquakes or fires, or acts of terrorists.

 

We May Not be Able to Obtain or Maintain Adequate Insurance.

 

We maintain liability insurance, subject to limits and deductibles, for claims that could result from providing or failing to provide managed care and related services. These claims could be substantial. We believe that our present insurance coverage and reserves are adequate to cover currently estimated exposures. We cannot assure you that we will be able to obtain adequate insurance coverage in the future at acceptable costs or that we will not incur significant liabilities in excess of policy limits.

 

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ITEM 3. Quantitative and Qualitative Disclosures About Market Risk.

 

INVESTMENTS

 

As of June 30, 2004, we had short-term investments of $31.2 million and long-term investments of $186.7 million, including restricted deposits of $21.0 million. The short-term investments consist of highly liquid securities with maturities between three and twelve months. The long-term investments consist of municipal, corporate and U.S. agency bonds, life insurance contracts and U.S. Treasury investments and have maturities greater than one year. Restricted deposits consist of investments required by various state statutes to be deposited or pledged to state agencies. These investments are classified as long-term regardless of the contractual maturity date due to the nature of the states’ requirements. These investments are subject to interest rate risk and will decrease in value if market rates increase. We have the ability to hold the investments to maturity which would mitigate the risk of a significant increase in market interest rates. Assuming a hypothetical and immediate 1% increase in market interest rates at June 30, 2004, the fair value of our fixed income investments would decrease by approximately $6.2 million. Declines in interest rates over time will reduce our investment income.

 

INFLATION

 

Although the general rate of inflation has remained relatively stable and healthcare cost inflation has stabilized in recent years, the national healthcare cost inflation rate still exceeds the general inflation rate. We use various strategies to mitigate the negative effects of healthcare cost inflation. Specifically, our health plans try to control medical and hospital costs through contracts with independent providers of healthcare services. Through these contracted care providers, our health plans emphasize preventive healthcare and appropriate use of specialty and hospital services.

 

While we currently believe our strategies to mitigate healthcare cost inflation will continue to be successful, competitive pressures, new healthcare and pharmaceutical product introductions, demands from healthcare providers and customers, applicable regulations or other factors may affect our ability to control the impact of healthcare cost increases.

 

COMPLIANCE COSTS

 

Federal and state regulations governing standards for electronic transactions, data security and confidentiality of patient information have been issued recently. Due to the uncertainty surrounding the regulatory requirements, we cannot be sure that the systems and programs that we have implemented will comply adequately with the security regulations that are ultimately adopted. Implementation of additional systems and programs will be required, the cost of which we estimate not to exceed $500,000 in 2004. Further, compliance with these regulations would require changes to many of the procedures we currently use to conduct our business, which may lead to additional costs that we have not yet identified. We do not know whether, or the extent to which, we will be able to recover our costs of complying with these new regulations from the states.

 

ITEM 4. Controls and Procedures.

 

Our management, with the participation of our chief executive officer and chief financial officer, evaluated the effectiveness of our disclosure controls and procedures (as defined in Rules 13a-15(e) and 15d-15(e) under the Exchange Act) as of June 30, 2004. Based on this evaluation, our chief executive officer and chief financial officer concluded that, as of June 30, 2004, our disclosure controls and procedures were (1) designed to ensure that material information relating to us, and our consolidated subsidiaries, is made known to our chief executive officer and chief financial officer by others within those entities, particularly during the period in which this report was being prepared, and (2) effective, in that they provide reasonable assurance that information required to be disclosed by us in the reports that we file or submit under the Exchange Act are recorded, processed, summarized and reported within the time periods specified in the SEC’s rules and forms.

 

No change in our internal control over financial reporting (as defined in Rules 13a-15(f) and 15d-15(f) under the Exchange Act) occurred during the fiscal quarter ended June 30, 2004 that has materially affected, or is reasonably likely to materially affect, our internal control over financial reporting.

 

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PART II

 

OTHER INFORMATION

 

ITEM 1. Legal Proceedings.

 

Aurora Health Care, Inc. (Aurora) provides medical professional services to our Wisconsin health plan subsidiary. In May 2003, Aurora filed a lawsuit in the Milwaukee County Circuit Court claiming we had failed to adequately reimburse Aurora for services rendered during the period from 1998 to 2003. The claim seeks damages totaling $9.4 million. We dispute the claim, have filed answer and discovery requests against Aurora, and are defending against the matter.

 

We are routinely subject to legal proceedings in the normal course of business. While the ultimate resolution of such matters are uncertain, we do not expect the result of these matters to have a material effect on our financial position or results of operations.

 

ITEM 2. Changes in Securities, Use of Proceeds and Issuer Purchases of Equity Securities.

 

None.

 

ITEM 3. Defaults Upon Senior Securities.

 

None.

 

ITEM 4. Submission of Matters to a Vote of Security Holders.

 

We held our annual meeting of stockholders on May 4, 2004. At the meeting, Richard P. Wiederhold was reelected as a Class III Director, while Steve Bartlett was elected as a new Class III Director. The votes with respect to each nominee are set forth below:

 

     Total Vote for
Each Director


   Total Vote Withheld From
Each Director


Mr. Bartlett

   17,897,752    1,217,758

Mr. Wiederhold

   17,392,681    1,722,829

 

Additional directors of the company whose terms of office continued after the meeting are Samuel E. Bradt, Robert K. Ditmore, Michael F. Neidorff, John R. Roberts and David L. Steward.

 

At the meeting, our stockholders approved the charter amendment to increase the number of our authorized shares of common stock from 40,000,000 to 100,000,000 by a vote of 10,441,583 shares for, 8,647,776 shares against and 26,151 shares abstaining.

 

ITEM 5. Other Information.

 

None.

 

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ITEM 6. Exhibits and Reports on Form 8-K .

 

(a) Exhibits.

 

EXHIBIT

NUMBER


  

DESCRIPTION


  3.1b    Certificate of Amendment to Certificate of Incorporation of Centene Corporation as filed with the Secretary of State of the State of Delaware.
10.1    Amendments to contract included as Exhibit 10.4 to Form 10-K filed February 25, 2004.
10.2    Amendments to contract included as Exhibit 10.5 to Form 10-K filed February 25, 2004.
10.3    Amendments to contract included as Exhibit 10.6 to Form 10-K filed February 25, 2004.
10.4    Third amendment to loan agreement between Centene Corporation and LaSalle Bank National Association.
10.5    Amendments to contract included as Exhibit 10.28 to Form 10-K filed February 25, 2004.
10.6    Amendment to contract included as Exhibit 10.34 to Form 10-K filed February 25, 2004.
10.7    Contract for Medicaid and Badger Care HMO Services between Managed Health Services and Wisconsin Department of Health and Family Services.
31.1    Certification of Chairman and Chief Executive Officer pursuant to Rule 13(a)-14(a) under the Securities Exchange Act of 1934, as amended.
31.2    Certification of Senior Vice President, Chief Financial Officer, Secretary and Treasurer pursuant to Rule 13(a)-14(a) under the Securities Exchange Act of 1934, as amended.
32.1    Certification of Chairman and Chief Executive Officer Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.
32.2    Certification of Senior Vice President, Chief Financial Officer, Secretary and Treasurer pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.

 

(b) Reports on Form 8-K.

 

On April 26, 2004, we furnished a current report on Form 8-K under Item 12 announcing our financial results for the first quarter ended March 31, 2004.

 

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SIGNATURES

 

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized as of July 26, 2004.

 

CENTENE CORPORATION

By:

 

/s/ Michael F. Neidorff

   

Michael F. Neidorff

   

Chairman and Chief Executive Officer

   

(principal executive officer)

By:

 

/s/ Karey L. Witty

   

Karey L. Witty

   

Senior Vice President, Chief Financial

Officer, Secretary and Treasurer (principal

financial and accounting officer)

 

25

CENTENE CORPORATION

CERTIFICATE OF AMENDMENT

OF

CERTIFICATE OF INCORPORATION

 

Centene Corporation (the “Corporation”), a corporation organized and existing under and by virtue of the General Corporation Law of the State of Delaware,

 

DOES HEREBY CERTIFY:

 

FIRST: That the Board of Directors of the Corporation, at a meeting duly called and held on March 12, 2004, adopted the following resolution to amend the Certificate of Incorporation of the Corporation, as amended, and declared said amendment to be advisable:

 

RESOLVED, that paragraph (a) of Article FOURTH of the Certificate of Incorporation of the Corporation be amended to read in its entirety as follows:

 

“(a) Authorized Capital Stock. The total number of shares of stock which the Corporation shall have authority to issue is 110,000,000 shares of capital stock, consisting of (i) 100,000,000 shares of common stock, par value $0.001 per share (the “Common Stock”), and (ii) 10,000,000 shares of preferred stock, par value $0.001 per share (the “Preferred Stock”).”

 

SECOND: That the aforesaid amendment was duly approved by the stockholders of the Corporation at the Corporation’s 2004 Annual Meeting of Stockholders held on May 4, 2004.

 

THIRD: That the aforesaid amendment was duly adopted in accordance with the applicable provisions of Section 242 of the General Corporation Law of the State of Delaware.

 

IN WITNESS WHEREOF, the Corporation has caused this Certificate of Amendment to be signed by Michael F. Neidorff, its President and Chief Executive Officer, this 7th day of May, 2004.

 

CENTENE CORPORATION
/s/    M ICHAEL F. N EIDORFF        

Michael F. Neidorff

Chairman, President and Chief Executive Officer

 

ATTEST:
/s/    K AREY L. W ITTY        

Karey L. Witty

Secretary

 

HHSC Contract No. 529-03-044-M

 

S TATE OF T EXAS

 

C OUNTY OF T RAVIS

 

A MENDMENT 13

TO THE A GREEMENT BETWEEN THE

H EALTH & H UMAN S ERVICES C OMMISSION

A ND

SUPERIOR HEALTH PLAN, INC.

FOR H EALTH S ERVICES

TO THE

M EDICAID S TAR P ROGRAM

IN THE

E L P ASO S ERVICE D ELIVERY A REA

 

THIS CONTRACT AMENDMENT (the “ Amendment ”) is entered into between the HEALTH & HUMAN SERVICES COMMISSION (“ HHSC ”), an administrative agency within the executive department of the State of Texas, and Superior Health Plan, Inc. (“ HMO ”), a health maintenance organization organized under the laws of the State of Texas, possessing a certificate of authority issued by the Texas Department of Insurance to operate as a health maintenance organization, and having its principal office at 2100 S. IH 35, Suite 202, Austin, Texas 78704 . HHSC and CONTRACTOR may be referred to within this Amendment individually as a “ Party ” and collectively as the “ Parties .”

 

The Parties hereby agree to amend their Agreement as set forth herein.

 

ARTICLE 1. P URPOSE .

 

Section 1.01 Authorization.

 

This Amendment is executed by the Parties in accordance with Article 15.2 of the Agreement.

 

Section 1.02 Effective Date.

 

Except as otherwise provided in this Amendment, the provisions of this Amendment are effective on May 1, 2004.

 

ARTICLE 2. A MENDMENT TO THE O BLIGATIONS OF THE P ARTIES

 

Section 2.01 Modification to Article 2, Definitions

 

The following provisions amend and supplement the definitions set forth in Article 2, Definitions, as follows:

 

Court-ordered Commitment means a commitment of a STAR Member to a psychiatric facility for treatment that is ordered by a court of law pursuant to the Texas Health and Safety Code, Title VII, Subtitle C, or a placement in a state-operated facility as a condition of probation, as authorized by the Texas Family Code.

 

HHSC Contract    Page 1 of 6    Effective Date: May 1, 2004


Health-related Materials are materials that are developed by the HMO or obtained from a third party relating to the diagnosis or treatment of medical conditions.

 

Section 2.02 Modification to Article 3, Plan Administrative and Human Resources Requirements

 

Article 3, Plan Administrative and Human Resources Requirements, is amended by modifying Sections 3.4.1 through 3.4.4, as follows:

 

3.4.1 Prior to distribution to (1) Members, (2) prospective Members, (3) providers within HMO’s network, or (4) potential providers whom HMO intends to recruit as network providers, and with the exception of Health-related Materials, HMO must receive written approval from HHSC for all written materials produced or authorized by HMO containing information about the STAR Program. Health-related Materials do not need to be submitted for review and approval. Per HHSC request, and on an ad-hoc basis, HMOs will be required to submit a list of Health-related Materials currently being used, or used previously; HHSC may request the review of selected materials from that list. HHSC will provide HMO a reasonable amount of time to respond to such requests, generally no less than 10 business days.

 

3.4.2 Member materials must meet cultural and linguistic requirements, as stated in Article 8. Unless otherwise required, Member materials must be written at a 4th - 6th grade reading comprehension level, and translated into the language of any major population group, except when HHSC requires HMO to use statutory language (i.e., advance directives, medical necessity, etc.).

 

3.4.3 With the exception of Health-related Materials, all plan materials regarding the STAR Program, including Member education materials, must be submitted to HHSC for approval prior to distribution. HHSC has fifteen (15) working days to review the materials and recommend any suggestions or required changes. If HHSC has not responded to HMO by the fifteenth (15th) day, HMO may print and distribute these materials. HHSC reserves the right to request HMO to modify plan materials that are deemed approved and have been printed or distributed. These modifications can be made at the next printing unless substantial non-compliance exists, as determined by HHSC. An exception to the fifteen (15) working day timeframe may be requested in writing by HMO for written provider materials that require a quick turn-around time (e.g., letters). HHSC will review such requests within a reasonable amount of time, generally within 5 working days. HHSC reserves the right to require revisions to materials if inaccuracies are discovered or if changes are required by changes in policy or law. These changes can be made at the next printing unless substantial non-compliance exists, as determined by HHSC.

 

3.4.4 With the exception of Health-related Materials, HMO must send HHSC-approved English versions of HMO’s Member Handbook, Member Provider Directory, newsletters, individual Member letters, and any written information that applies to Medicaid-specific services to TDHS for TDHS to translate into Spanish. TDHS must provide the written and approved translation into Spanish to HMO no later than 15 working days after receipt of the English version by HHSC. HMO must

 

HHSC Contract    Page 2 of 6    Effective Date: May 1, 2004


incorporate the approved translation into their materials. If TDHS has not responded to HMO by the fifteenth day, HMO may print and distribute these materials. HHSC reserves the right to require revisions to materials if inaccuracies are discovered or if changes are required by changes in policy or law. These changes can be made at the next printing, unless substantial non-compliance exists, as determined by HHSC. HMO has the option to use the TDHS translation unit or their own translators for health education materials not containing Medicaid-specific information and for other marketing materials such as billboards, radio spots, and television and newspaper advertisements.

 

Section 2.03 Modification to Article 4, Fiscal, Financial, Claims, and Insurance Requirements

 

Article 4, Fiscal, Financial, Claims, and Insurance Requirements, is amended by modifying Sections 4.10.3 and 4.10.6, respectively, as follows:

 

4.10.3 HMO and claims processing subcontractors must comply with HHSC’s Texas Medicaid Managed Care Claims Manual (Claims Manual), as amended or modified. The Claims Manual is incorporated herein by reference and contains HHSC’s claims processing and reporting requirements. HHSC will provide the HMO reasonable notice of changes to the Claims Manual. For purposes of this section only, “reasonable notice” will generally mean 60 days advance written notice of systems changes and 30 days advance written notice of other changes, unless in HHSC’s sole discretion, changes in federal or state laws, rules, regulations, or policies warrant a shorter time period for notice.

 

4.10.6 All provider clean claims must be adjudicated (finalized as paid or denied adjudicated) within 30 days from the date the claim is received by HMO. HMO must pay providers interest on a claim that is not adjudicated within 30 days from either: (1) the date the HMO receives the clean claim, or (2) the date the claim becomes clean. HMO must pay providers interest at an 18% annual rate, calculated daily for the full period in which the clean claim remains unadjudicated beyond the 30-day claims processing deadline. HMO must comply with the Texas Medicaid Managed Care Claims Manual to determine the principal amount for the interest payment computation. HMO will be held to a minimum performance level of 90% of all clean claims paid or denied within 30 days of receipt and 99% of all clean claims paid or denied within 90 days of receipt. Failure to meet these performance levels is a default under this contract and could lead to damages or sanctions as outlined in Article 17. The performance levels are subject to changes, if required to comply with federal and state laws or regulations.

 

Section 2.04 Modification to Article 5, Statutory, Regulatory, and Compliance Requirements

 

Effective February 15, 2004, Article 5, Statutory, Regulatory, and Compliance Requirements, is amended by adding new Section 5.1.4, and by modifying Sections 5.6.1 and 5.6.2, respectively, as set forth below. The attached HUB monthly reporting form replaces the quarterly reporting form included in Attachment B to the Agreement :

 

5.1.4 In accordance with Texas Government Code §2262.003, HMO understands that acceptance of funds under this contract acts as

 

HHSC Contract    Page 3 of 6    Effective Date: May 1, 2004


acceptance of the authority of the State Auditor’s Office, or any successor agency, to conduct an audit or investigation in connection with those funds. HMO further agrees to cooperate fully with the State Auditor’s Office or its successor in the conduct of the audit or investigation, including providing all records requested. HMO will ensure that this clause concerning the authority to audit funds received indirectly by subcontractors through HMO and the requirement to cooperate is included in any subcontract it awards.

 

5.6 HISTORICALLY UNDERUTILIZED BUSINESS

 

5.6.1 In accordance with Texas Government Code Chapter 2161 and 1 TAC §111.11 et seq. and §392.100 state agencies are required to make a good faith effort to assist Historically Underutilized Businesses (HUBs) in receiving contract awards issued by the State. The goal of this program is to promote full and equal business opportunity for all businesses in contracting with the state. It is HHSC’s intent that all contractors make a good faith effort to subcontract with HUBs during the performance of their contracts.

 

Important Note: The Health and Human Services Commission has concluded that HUB subcontracting opportunities may exist in connection with this contract. See Appendix B to the Agreement for the following instructions and form: “Grant/Subcontract Applications Client Services HUB Subcontracting Plan Instructions” (C-IGA) and “Determination of Good Faith Effort for Grant Contracts” (C-DGFE). If an approved HUB Subcontracting Plan is not already on file with HHSC, the HMO shall submit a completed C-DGFE with the signed contract or renewal.

 

5.6.2 In accordance with Article 12.11, HMO is required to submit HUB monthly reports in the format set forth in Appendix B to the Agreement. CONTRACTOR must submit retroactive monthly reports for months, beginning December 2003.

 

If HMO decides after the award to subcontract any part of the contracted work, the HMO shall notify HHSC Health Plan Manager prior to entering into any subcontract. The HMO shall comply with the good faith effort requirements relating to developing and submitting a modified HUB Subcontracting Plan.

 

Section 2.05 Modification of Article 6, Scope of Services

 

Article 6, Scope of Services, is amended by modifying Section 6.6.11, as follows:

 

6.6 BEHAVIORAL HEALTH CARE SERVICES – SPECIFIC REQUIREMENTS

 

6.6.11 HMO must provide inpatient psychiatric Covered Services to Members under the age of 21 who have been ordered to receive the services by a court of competent jurisdiction under the provisions of Title VII, Subtitle C of the Texas Health and Safety Code, relating to court-ordered commitments to psychiatric facilities, or a placement in a state-operated facility as a condition of probation, as authorized by the Texas Family Code.

 

HHSC Contract    Page 4 of 6    Effective Date: May 1, 2004


Section 2.06 Modification of Article 7, Provider Network Requirements

 

Article 7, Provider Network Requirements, is amended by modifying Section 7.2.8.10, as follows:

 

7.2.8.10 All provider clean claims must be adjudicated (finalized as paid or denied adjudicated) within 30 days from the date the claim is received by HMO. HMO must agree to pay the provider interest, in accordance with Section 4.10.6 for clean claims that are not adjudicated within 30 days.

 

Section 2.07 Modification of Article 12, Reporting Requirements

 

Effective February 15, 2004, Article 12, Reporting Requirements, is amended by modifying Sections 12.2.9, and 12.11, as follows:

 

12.2.9 Claims Reports. HMO must comply with Claims Reports submission requirements specified in HHSC’s Texas Medicaid Managed Care Claims Manual. The reports must be submitted to HHSC in a format specified within the Texas Medicaid Managed Care Claims Manual and/or report templates provided by HHSC.

 

12.11 HMO must submit monthly reports documenting HMO’s HUB program efforts and accomplishments in a format provided by HHSC.

 

Section 2.08 Modification of Article 13, Payment Provisions

 

Article 13, Payment Provisions, is amended by modifying Section 13.1.2. Section 13.2.4 is deleted in its entirety, and new Section 13.2.6 is added, as follows:

 

13.1.2 The monthly capitation amounts and the Delivery Supplemental Payment (DSP) amount, effective as of September 1, 2003, are listed below.

 

SDA

Risk Group


  

Monthly

Capitation Amounts


TANF Children (> 1 year of age)

   $ 90.20

TANF Adults

   $ 183.46

Pregnant Women

   $ 274.23

Newborns* (up to 12 Months of Age)

   $ 369.15

Expansion Children (> 1 year of Age)

   $ 77.35

Federal Mandate Children

   $ 53.78

Disabled/Blind Administration

   $ 14.00

 

* The category, “Newborns” includes the following groups of children: 1) TP 45s (see Article 2, Definitions of STAR contract), 2) Expansion Children who are less than or equal to 1 year of age, and 3) TANF children who are less than or equal to 1 year of age).

 

Delivery Supplemental Payment. A one-time per pregnancy supplemental payment for each delivery shall be paid to HMO as provided below in the following amount: $2992.02 .

 

HHSC Contract    Page 5 of 6    Effective Date: May 1, 2004


13.2 EXPERIENCE REBATE TO STATE

 

13.2.4 [deleted]

 

13.2.6 Interest on any experience rebate owed to HHSC shall be charged beginning on the date that the first and/or second settlements are overdue to the date of the respective payment. In addition, if any adjusted amount is owed to HHSC at the final settlement date, then interest is charged on the adjusted amount owed beginning on the second settlement date to the date of the final settlement payment. Interest charged shall be calculated on an annual and simple basis using the current Prime Rate(s) established by the federal government.

 

ARTICLE 3. R EPRESENTATIONS AND A GREEMENT OF THE P ARTIES

 

The Parties contract and agree that the terms of the Agreement will remain in effect and continue to govern except to the extent modified in this Amendment.

 

By signing this Amendment, the Parties expressly understand and agree that this Amendment is hereby made a part of the Agreement as though it were set out word for word in the Agreement.

 

IN WITNESS HEREOF, HHSC and the CONTRACTOR have each caused this Amendment to be signed and delivered by its duly authorized representative.

 

S UPERIOR H EALTH P LAN , I NC .       H EALTH & H UMAN S ERVICES C OMMISSION
By:   /s/ Christopher Bowers       By:   /s/ Albert Hawkins
    Christopher Bowers           Albert Hawkins
    President and CEO           Executive Commissioner
Date:   3/31/04       Date:   5/4/04

 

HHSC Contract

   Page 6 of 6    Effective Date: May 1, 2004


HHSC Contract No. 529-03-044-N

 

S TATE OF T EXAS

 

C OUNTY OF T RAVIS

 

A MENDMENT 14

TO THE A GREEMENT BETWEEN THE

H EALTH & H UMAN S ERVICES C OMMISSION

A ND

S UPERIOR H EALTH P LAN , I NC .

FOR H EALTH S ERVICES

TO THE

M EDICAID STAR P ROGRAM

IN THE

E L P ASO S ERVICE D ELIVERY A REA

 

THIS CONTRACT AMENDMENT (the “ Amendment ”) is entered into between the HEALTH & HUMAN SERVICES COMMISSION (“ HHSC ”), an administrative agency within the executive department of the State of Texas, and Superior Health Plan, Inc. (“ HMO ”), a health maintenance organization organized under the laws of the State of Texas, possessing a certificate of authority issued by the Texas Department of Insurance to operate as a health maintenance organization, and having its principal office at 2100 S. IH 35, Suite 202, Austin, Texas 78704 . HHSC and CONTRACTOR may be referred to within this Amendment individually as a “ Party ” and collectively as the “ Parties .”

 

The Parties hereby agree to amend their Agreement as set forth herein.

 

ARTICLE 1. P URPOSE .

 

Section 1.01 Purpose

 

The purpose of this Amendment is to revise the monthly capitation rates, as last defined by Section 2.08 of Amendment 13 to the Agreement of the Parties. The Centers for Medicare and Medicaid (“CMS”) did not approve the monthly capitation rates set forth in Section 2.08 of Amendment 13 , thereby making the section invalid and unenforceable by operation of law.

 

Section 1.02 Authorization.

 

This Amendment is executed by the Parties in accordance with Article 15.2 of the Agreement.

 

Section 1.03 Effective Date.

 

This Amendment is effective May 1, 2004.

 

ARTICLE 2. A MENDMENT TO THE O BLIGATIONS OF THE P ARTIES

 

Section 2.01 Modification of Article 13, Payment Provisions

 

Section 13.1.2 is deleted in its entirety and replaced as follows:

 

13.1.2 The following table represents the monthly capitation rates applicable to the dates specified below:

 

HHSC Contract

   Page 1 of 2    Effective Date: May 1, 2004


SDA


  

Monthly Capitation
Rate

Effective

9/1/03 to 6/30/04


  

Monthly Capitation
Rate

Effective

7/1/04 to 7/31/04


  

Monthly Capitation
Rate

Effective

8/1/04 to 8/31/04


TANF Child (> 1 year of age)

   90.20    90.20    90.20

TANF Adult

   180.72    212.25    183.46

Pregnant Woman

   272.11    294.56    274.23

Newborn* (up to 12 Months of Age)

   369.15    369.15    369.15

Expansion Child (> 1 year of age)

   77.35    77.35    77.35

Federal Mandate Child

   53.78    53.78    53.78

Disabled/Blind Administration

   14.00    14.00    14.00

 

* The category, “Newborns” includes the following groups of children: 1) TP 45s (see Article 2, Definitions of STAR contract), 2) Expansion Children who are less than or equal to 1 year of age, and 3) TANF children who are less than or equal to 1 year of age).

 

Delivery Supplemental Payment. A one-time per pregnancy supplemental payment for each delivery shall be paid to HMO in the following amount: $2992.02.

 

ARTICLE 3. R EPRESENTATIONS AND A GREEMENT OF THE P ARTIES

 

The Parties contract and agree that the terms of the Agreement will remain in effect and continue to govern except to the extent modified in this Amendment.

 

By signing this Amendment, the Parties expressly understand and agree that this Amendment is hereby made a part of the Agreement as though it were set out word for word in the Agreement.

 

IN WITNESS HEREOF, HHSC and the CONTRACTOR have each caused this Amendment to be signed and delivered by its duly authorized representative.

 

S UPERIOR H EALTH P LAN , I NC .       H EALTH & H UMAN S ERVICES C OMMISSION
By:   /s/ Christopher Bowers       By:   /s/ Albert Hawkins
    Christopher Bowers           Albert Hawkins
    President and CEO           Executive Commissioner
Date:   6/10/04       Date:   6/17/04

 

HHSC Contract

   Page 2 of 2    Effective Date: May 1, 2004

HHSC Contract No. 529-03-043-P

 

S TATE OF T EXAS

 

C OUNTY OF T RAVIS

 

A MENDMENT 16

TO THE A GREEMENT BETWEEN THE

H EALTH & H UMAN S ERVICES C OMMISSION

A ND

SUPERIOR HEALTH PLAN, INC.

FOR H EALTH S ERVICES

TO THE

M EDICAID STAR P ROGRAM

IN THE

T RAVIS S ERVICE D ELIVERY A REA

 

THIS CONTRACT AMENDMENT (the “ Amendment ”) is entered into between the HEALTH & HUMAN SERVICES COMMISSION (“ HHSC ”), an administrative agency within the executive department of the State of Texas, and Superior Health Plan, Inc. (“ HMO ”), a health maintenance organization organized under the laws of the State of Texas, possessing a certificate of authority issued by the Texas Department of Insurance to operate as a health maintenance organization, and having its principal office at 2100 S. IH 35, Suite 202, Austin, Texas 78704. HHSC and CONTRACTOR may be referred to within this Amendment individually as a “ Party ” and collectively as the “ Parties .”

 

The Parties hereby agree to amend their Agreement as set forth herein.

 

ARTICLE 1. P URPOSE .

 

Section 1.01 Authorization .

 

This Amendment is executed by the Parties in accordance with Article 15.2 of the Agreement.

 

Section 1.02 Effective Date .

 

Except as otherwise provided in this Amendment, the provisions of this Amendment are effective on May 1, 2004 .

 

ARTICLE 2. A MENDMENT TO THE O BLIGATIONS OF THE P ARTIES

 

Section 2.01 Modification to Article 2, Definitions

 

The following provisions amend and supplement the definitions set forth in Article 2, Definitions, as follows:

 

Court-ordered Commitment means a commitment of a STAR Member to a psychiatric facility for treatment that is ordered by a court of law pursuant to the Texas Health and Safety Code, Title VII, Subtitle C, or a placement in a state-operated facility as a condition of probation, as authorized by the Texas Family Code.

 

HHSC Contract

   Page 1 of 6    Effective Date: May 1, 2004


Health-related Materials are materials that are developed by the HMO or obtained from a third party relating to the diagnosis or treatment of medical conditions.

 

Section 2.02 Modification to Article 3, Plan Administrative and Human Resources Requirements

 

Article 3, Plan Administrative and Human Resources Requirements, is amended by modifying Sections 3.4.1 through 3.4.4, as follows:

 

3.4.1 Prior to distribution to (1) Members, (2) prospective Members, (3) providers within HMO’s network, or (4) potential providers whom HMO intends to recruit as network providers, and with the exception of Health-related Materials, HMO must receive written approval from HHSC for all written materials produced or authorized by HMO containing information about the STAR Program. Health-related Materials do not need to be submitted for review and approval. Per HHSC request, and on an ad-hoc basis, HMOs will be required to submit a list of Health-related Materials currently being used, or used previously; HHSC may request the review of selected materials from that list. HHSC will provide HMO a reasonable amount of time to respond to such requests, generally no less than 10 business days.

 

3.4.2 Member materials must meet cultural and linguistic requirements, as stated in Article 8. Unless otherwise required, Member materials must be written at a 4th - 6th grade reading comprehension level, and translated into the language of any major population group, except when HHSC requires HMO to use statutory language (i.e., advance directives, medical necessity, etc.).

 

3.4.3 With the exception of Health-related Materials, all plan materials regarding the STAR Program, including Member education materials, must be submitted to HHSC for approval prior to distribution. HHSC has fifteen (15) working days to review the materials and recommend any suggestions or required changes. If HHSC has not responded to HMO by the fifteenth (15th) day, HMO may print and distribute these materials. HHSC reserves the right to request HMO to modify plan materials that are deemed approved and have been printed or distributed. These modifications can be made at the next printing unless substantial non-compliance exists, as determined by HHSC. An exception to the fifteen (15) working day timeframe may be requested in writing by HMO for written provider materials that require a quick turn-around time (e.g., letters). HHSC will review such requests within a reasonable amount of time, generally within 5 working days. HHSC reserves the right to require revisions to materials if inaccuracies are discovered or if changes are required by changes in policy or law. These changes can be made at the next printing unless substantial non-compliance exists, as determined by HHSC.

 

3.4.4 With the exception of Health-related Materials, HMO must send HHSC-approved English versions of HMO’s Member Handbook, Member Provider Directory, newsletters, individual Member letters, and any written information that applies to Medicaid-specific services to TDHS for TDHS to translate into Spanish. TDHS must provide the written and approved translation into Spanish to HMO no later than 15 working days after receipt of the English version by HHSC. HMO must

 

HHSC Contract

   Page 2 of 6    Effective Date: May 1, 2004


incorporate the approved translation into their materials. If TDHS has not responded to HMO by the fifteenth day, HMO may print and distribute these materials. HHSC reserves the right to require revisions to materials if inaccuracies are discovered or if changes are required by changes in policy or law. These changes can be made at the next printing, unless substantial non-compliance exists, as determined by HHSC. HMO has the option to use the TDHS translation unit or their own translators for health education materials not containing Medicaid-specific information and for other marketing materials such as billboards, radio spots, and television and newspaper advertisements.

 

Section 2.03 Modification to Article 4, Fiscal, Financial, Claims, and Insurance Requirements

 

Article 4, Fiscal, Financial, Claims, and Insurance Requirements, is amended by modifying Sections 4.10.3 and 4.10.6, respectively, as follows:

 

4.10.3 HMO and claims processing subcontractors must comply with HHSC’s Texas Medicaid Managed Care Claims Manual (Claims Manual), as amended or modified. The Claims Manual is incorporated herein by reference and contains HHSC’s claims processing and reporting requirements. HHSC will provide the HMO reasonable notice of changes to the Claims Manual. For purposes of this section only, “reasonable notice” will generally mean 60 days advance written notice of systems changes and 30 days advance written notice of other changes, unless in HHSC’s sole discretion, changes in federal or state laws, rules, regulations, or policies warrant a shorter time period for notice.

 

4.10.6 All provider clean claims must be adjudicated (finalized as paid or denied adjudicated) within 30 days from the date the claim is received by HMO. HMO must pay providers interest on a claim that is not adjudicated within 30 days from either: (1) the date the HMO receives the clean claim, or (2) the date the claim becomes clean. HMO must pay providers interest at an 18% annual rate, calculated daily for the full period in which the clean claim remains unadjudicated beyond the 30-day claims processing deadline. HMO must comply with the Texas Medicaid Managed Care Claims Manual to determine the principal amount for the interest payment computation. HMO will be held to a minimum performance level of 90% of all clean claims paid or denied within 30 days of receipt and 99% of all clean claims paid or denied within 90 days of receipt. Failure to meet these performance levels is a default under this contract and could lead to damages or sanctions as outlined in Article 17. The performance levels are subject to changes, if required to comply with federal and state laws or regulations.

 

Section 2.04 Modification to Article 5, Statutory, Regulatory, and Compliance Requirements

 

Effective February 15, 2004, Article 5, Statutory, Regulatory, and Compliance Requirements, is amended by adding new Section 5.1.4, and by modifying Sections 5.6.1 and 5.6.2, respectively, as set forth below. The attached HUB monthly reporting form replaces the quarterly reporting form included in Attachment B to the Agreement:

 

5.1.4 In accordance with Texas Government Code §2262.003, HMO understands that acceptance of funds under this contract acts as

 

HHSC Contract

   Page 3 of 6    Effective Date: May 1, 2004


acceptance of the authority of the State Auditor’s Office, or any successor agency, to conduct an audit or investigation in connection with those funds. HMO further agrees to cooperate fully with the State Auditor’s Office or its successor in the conduct of the audit or investigation, including providing all records requested. HMO will ensure that this clause concerning the authority to audit funds received indirectly by subcontractors through HMO and the requirement to cooperate is included in any subcontract it awards.

 

5.6 HISTORICALLY UNDERUTILIZED BUSINESS

 

5.6.1 In accordance with Texas Government Code Chapter 2161 and 1 TAC §111.11 et seq. and §392.100 state agencies are required to make a good faith effort to assist Historically Underutilized Businesses (HUBs) in receiving contract awards issued by the State. The goal of this program is to promote full and equal business opportunity for all businesses in contracting with the state. It is HHSC’s intent that all contractors make a good faith effort to subcontract with HUBs during the performance of their contracts.

 

Important Note: The Health and Human Services Commission has concluded that HUB subcontracting opportunities may exist in connection with this contract. See Appendix B to the Agreement for the following instructions and form: “Grant/Subcontract Applications Client Services HUB Subcontracting Plan Instructions” (C-IGA) and “Determination of Good Faith Effort for Grant Contracts” (C-DGFE). If an approved HUB Subcontracting Plan is not already on file with HHSC, the HMO shall submit a completed C-DGFE with the signed contract or renewal.

 

5.6.2 In accordance with Article 12.11, HMO is required to submit HUB monthly reports in the format set forth in Appendix B to the Agreement. CONTRACTOR must submit retroactive monthly reports for months, beginning December 2003.

 

If HMO decides after the award to subcontract any part of the contracted work, the HMO shall notify HHSC Health Plan Manager prior to entering into any subcontract. The HMO shall comply with the good faith effort requirements relating to developing and submitting a modified HUB Subcontracting Plan.

 

Section 2.05 Modification of Article 6, Scope of Services

 

Article 6, Scope of Services, is amended by modifying Section 6.6.11, as follows:

 

6.6 BEHAVIORAL HEALTH CARE SERVICES – SPECIFIC REQUIREMENTS

 

6.6.11 HMO must provide inpatient psychiatric Covered Services to Members under the age of 21 who have been ordered to receive the services by a court of competent jurisdiction under the provisions of Title VII, Subtitle C of the Texas Health and Safety Code, relating to court-ordered commitments to psychiatric facilities, or a placement in a state-operated facility as a condition of probation, as authorized by the Texas Family Code.

 

HHSC Contract

   Page 4 of 6    Effective Date: May 1, 2004


Section 2.06 Modification of Article 7, Provider Network Requirements

 

Article 7, Provider Network Requirements, is amended by modifying Section 7.2.8.10, as follows:

 

7.2.8.10 All provider clean claims must be adjudicated (finalized as paid or denied adjudicated) within 30 days from the date the claim is received by HMO. HMO must agree to pay the provider interest, in accordance with Section 4.10.6 for clean claims that are not adjudicated within 30 days.

 

Section 2.07 Modification of Article 12, Reporting Requirements

 

Effective February 15, 2004, Article 12, Reporting Requirements, is amended by modifying Sections 12.2.9, and 12.11, as follows:

 

12.2.9 Claims Reports. HMO must comply with Claims Reports submission requirements specified in HHSC’s Texas Medicaid Managed Care Claims Manual. The reports must be submitted to HHSC in a format specified within the Texas Medicaid Managed Care Claims Manual and/or report templates provided by HHSC.

 

12.11 HMO must submit monthly reports documenting HMO’s HUB program efforts and accomplishments in a format provided by HHSC.

 

Section 2.08 Modification of Article 13, Payment Provisions

 

Article 13, Payment Provisions, is amended by modifying Section 13.1.2. Section 13.2.4 is deleted in its entirety, and new Section 13.2.6 is added, as follows:

 

13.1.2 The monthly capitation amounts and the Delivery Supplemental Payment (DSP) amount, effective as of September 1, 2003, are listed below.

 

SDA

Risk Group


   Monthly
Capitation Amounts


TANF Children (> 1 year of age)

   $ 82.80

TANF Adults

   $ 174.43

Pregnant Women

   $ 344.50

Newborns* (up to 12 Months of Age)

   $ 349.61

Expansion Children (> 1 year of Age)

   $ 82.18

Federal Mandate Children

   $ 68.23

Disabled/Blind Administration

   $ 14.00

 

* The category, “Newborns” includes the following groups of children: 1) TP 45s (see Article 2, Definitions of STAR contract), 2) Expansion Children who are less than or equal to 1 year of age, and 3) TANF children who are less than or equal to 1 year of age).

 

Delivery Supplemental Payment. A one-time per pregnancy supplemental payment for each delivery shall be paid to HMO as provided below in the following amount: $2817.00 .

 

HHSC Contract

   Page 5 of 6    Effective Date: May 1, 2004


13.2 EXPERIENCE REBATE TO STATE

 

13.2.4 [deleted]

 

13.2.6 Interest on any experience rebate owed to HHSC shall be charged beginning on the date that the first and/or second settlements are overdue to the date of the respective payment. In addition, if any adjusted amount is owed to HHSC at the final settlement date, then interest is charged on the adjusted amount owed beginning on the second settlement date to the date of the final settlement payment. Interest charged shall be calculated on an annual and simple basis using the current Prime Rate(s) established by the federal government.

 

ARTICLE 3. R EPRESENTATIONS AND A GREEMENT OF THE P ARTIES

 

The Parties contract and agree that the terms of the Agreement will remain in effect and continue to govern except to the extent modified in this Amendment.

 

By signing this Amendment, the Parties expressly understand and agree that this Amendment is hereby made a part of the Agreement as though it were set out word for word in the Agreement.

 

IN WITNESS HEREOF, HHSC and the CONTRACTOR have each caused this Amendment to be signed and delivered by its duly authorized representative.

 

SUPERIOR HEALTH PLAN, INC.       H EALTH & H UMAN S ERVICES C OMMISSION
By:   /s/ Christopher Bowers       By:   /s/ Albert Hawkins
    Christopher Bowers           Albert Hawkins
    President and CEO           Executive Commissioner
Date:   3/31/04       Date:   5/4/04

 

HHSC Contract

   Page 6 of 6    Effective Date: May 1, 2004


HHSC Contract No. 529-03-043-Q

 

S TATE OF T EXAS

 

C OUNTY OF T RAVIS

 

A MENDMENT 17

TO THE A GREEMENT BETWEEN THE

H EALTH & H UMAN S ERVICES C OMMISSION

A ND

S UPERIOR H EALTH P LAN , I NC .

FOR H EALTH S ERVICES

TO THE

M EDICAID STAR P ROGRAM

IN THE

T RAVIS S ERVICE D ELIVERY A REA

 

THIS CONTRACT AMENDMENT (the “Amendment ”) is entered into between the HEALTH & HUMAN SERVICES COMMISSION (“ HHSC ”), an administrative agency within the executive department of the State of Texas, and Superior Health Plan, Inc. ( “HMO ”), a health maintenance organization organized under the laws of the State of Texas, possessing a certificate of authority issued by the Texas Department of Insurance to operate as a health maintenance organization, and having its principal office at 2100 S. IH 35, Suite 202, Austin, Texas 78704. HHSC and CONTRACTOR may be referred to within this Amendment individually as a “ Party ” and collectively as the “ Parties .”

 

The Parties hereby agree to amend their Agreement as set forth herein.

 

ARTICLE 1. P URPOSE .

 

Section 1.01 Purpose

 

The purpose of this Amendment is to revise the monthly capitation rates, as last defined by Section 2.08 of Amendment      to the Agreement of the Parties. The Centers for Medicare and Medicaid (“CMS”) did not approve the monthly capitation rates set forth in Section 2.08 of Amendment          , thereby making the section invalid and unenforceable by operation of law.

 

Section 1.02 Authorization.

 

This Amendment is executed by the Parties in accordance with Article 15.2 of the Agreement.

 

Section 1.03 Effective Date.

 

This Amendment is effective May 1, 2004.

 

HHSC Contract

   Page 1 of 2    Effective Date: May 1, 2004


ARTICLE 2. A MENDMENT TO THE O BLIGATIONS OF THE P ARTIES

 

Section 2.01 Modification of Article 13, Payment Provisions

 

Section 13.1.2 is deleted in its entirety and replaced as follows:

 

13.1.2 The following table represents the monthly capitation rates applicable to the dates specified below:

 

SDA


  

Monthly Capitation
Rate

Effective
9/1/03 to 6/30/04


  

Monthly Capitation
Rate

Effective

7/1/04 to 7/31/04


  

Monthly Capitation
Rate

Effective
8/1/04 to 8/31/04


TANF Child (> 1 year of age)

   82.80    82.80    82.80

TANF Adult

   170.86    205.52    174.43

Pregnant Woman

   342.49    364.40    344.50

Newborn* (up to 12 Months of Age)

   349.61    349.61    349.61

Expansion Child (> 1 year of age)

   82.18    82.18    82.18

Federal Mandate Child

   68.23    68.23    68.23

Disabled/Blind Administration

   14.00    14.00    14.00

 

* The category, “Newborns” includes the following groups of children: 1) TP 45s (see Article 2, Definitions of STAR contract), 2) Expansion Children who are less than or equal to 1 year of age, and 3) TANF children who are less than or equal to 1 year of age).

 

Delivery Supplemental Payment. A one-time per pregnancy supplemental payment for each delivery shall be paid to HMO in the following amount: $2817.00.

 

ARTICLE 3. R EPRESENTATIONS AND A GREEMENT OF THE P ARTIES

 

The Parties contract and agree that the terms of the Agreement will remain in effect and continue to govern except to the extent modified in this Amendment.

 

By signing this Amendment, the Parties expressly understand and agree that this Amendment is hereby made a part of the Agreement as though it were set out word for word in the Agreement.

 

IN WITNESS HEREOF, HHSC and the CONTRACTOR have each caused this Amendment to be signed and delivered by its duly authorized representative.

 

S UPERIOR H EALTH P LAN , I NC .       H EALTH & H UMAN S ERVICES C OMMISSION

By:

  /s/ Christopher Bowers      

By:

  /s/ Albert Hawkins
   

Christopher Bowers

President and CEO

         

Albert Hawkins

Executive Commissioner

Date: 

  6/10/04      

Date: 

  6/17/04

 

HHSC Contract

   Page 2 of 2    Effective Date: May 1, 2004

HHSC Contract No. 529-03-042-P

 

S TATE OF T EXAS

 

C OUNTY OF T RAVIS

 

A MENDMENT 16

TO THE A GREEMENT BETWEEN THE

H EALTH & H UMAN S ERVICES C OMMISSION

A ND

S UPERIOR H EALTH P LAN , I NC .

FOR H EALTH S ERVICES

TO THE

M EDICAID STAR P ROGRAM

IN THE

B EXAR S ERVICE D ELIVERY A REA

 

THIS CONTRACT AMENDMENT (the “Amendment ”) is entered into between the HEALTH & HUMAN SERVICES COMMISSION (“ HHSC ”), an administrative agency within the executive department of the State of Texas, and Superior Health Plan, Inc. (“ HMO ”), a health maintenance organization organized under the laws of the State of Texas, possessing a certificate of authority issued by the Texas Department of Insurance to operate as a health maintenance organization, and having its principal office at 2100 S. IH 35, Suite 202, Austin, Texas 78704. HHSC and CONTRACTOR may be referred to within this Amendment individually as a “ Party ” and collectively as the “ Parties .”

 

The Parties hereby agree to amend their Agreement as set forth herein.

 

ARTICLE 1. P URPOSE .

 

Section 1.01 Authorization.

 

This Amendment is executed by the Parties in accordance with Article 15.2 of the Agreement.

 

Section 1.02 Effective Date.

 

Except as otherwise provided in this Amendment, the provisions of this Amendment are effective on May 1, 2004.

 

ARTICLE 2. A MENDMENT TO THE O BLIGATIONS OF THE P ARTIES

 

Section 2.01 Modification to Article 2, Definitions

 

The following provisions amend and supplement the definitions set forth in Article 2, Definitions, as follows:

 

Court-ordered Commitment means a commitment of a STAR Member to a psychiatric facility for treatment that is ordered by a court of law pursuant to the Texas Health and Safety Code, Title VII, Subtitle C, or a placement in a state-operated facility as a condition of probation, as authorized by the Texas Family Code.

 

HHSC Contract

   Page 1 of 6    Effective Date: May 1, 2004


Health-related Materials are materials that are developed by the HMO or obtained from a third party relating to the diagnosis or treatment of medical conditions.

 

Section 2.02 Modification to Article 3, Plan Administrative and Human Resources Requirements

 

Article 3, Plan Administrative and Human Resources Requirements, is amended by modifying Sections 3.4.1 through 3.4.4, as follows:

 

3.4.1 Prior to distribution to (1) Members, (2) prospective Members, (3) providers within HMO’s network, or (4) potential providers whom HMO intends to recruit as network providers, and with the exception of Health-related Materials, HMO must receive written approval from HHSC for all written materials produced or authorized by HMO containing information about the STAR Program. Health-related Materials do not need to be submitted for review and approval. Per HHSC request, and on an ad-hoc basis, HMOs will be required to submit a list of Health-related Materials currently being used, or used previously; HHSC may request the review of selected materials from that list. HHSC will provide HMO a reasonable amount of time to respond to such requests, generally no less than 10 business days.

 

3.4.2 Member materials must meet cultural and linguistic requirements, as stated in Article 8. Unless otherwise required, Member materials must be written at a 4th - 6th grade reading comprehension level, and translated into the language of any major population group, except when HHSC requires HMO to use statutory language (i.e., advance directives, medical necessity, etc.).

 

3.4.3 With the exception of Health-related Materials, all plan materials regarding the STAR Program, including Member education materials, must be submitted to HHSC for approval prior to distribution. HHSC has fifteen (15) working days to review the materials and recommend any suggestions or required changes. If HHSC has not responded to HMO by the fifteenth (15th) day, HMO may print and distribute these materials. HHSC reserves the right to request HMO to modify plan materials that are deemed approved and have been printed or distributed. These modifications can be made at the next printing unless substantial non-compliance exists, as determined by HHSC. An exception to the fifteen (15) working day timeframe may be requested in writing by HMO for written provider materials that require a quick turn-around time (e.g., letters). HHSC will review such requests within a reasonable amount of time, generally within 5 working days. HHSC reserves the right to require revisions to materials if inaccuracies are discovered or if changes are required by changes in policy or law. These changes can be made at the next printing unless substantial non-compliance exists, as determined by HHSC.

 

3.4.4 With the exception of Health-related Materials, HMO must send HHSC-approved English versions of HMO’s Member Handbook, Member Provider Directory, newsletters, individual Member letters, and any written information that applies to Medicaid-specific services to TDHS for TDHS to translate into Spanish. TDHS must provide the written and approved translation into Spanish to HMO no later than 15 working days after receipt of the English version by HHSC. HMO must

 

HHSC Contract

   Page 2 of 6    Effective Date: May 1, 2004


incorporate the approved translation into their materials. If TDHS has not responded to HMO by the fifteenth day, HMO may print and distribute these materials. HHSC reserves the right to require revisions to materials if inaccuracies are discovered or if changes are required by changes in policy or law. These changes can be made at the next printing, unless substantial non-compliance exists, as determined by HHSC. HMO has the option to use the TDHS translation unit or their own translators for health education materials not containing Medicaid-specific information and for other marketing materials such as billboards, radio spots, and television and newspaper advertisements.

 

Section 2.03 Modification to Article 4, Fiscal, Financial, Claims, and Insurance Requirements

 

Article 4, Fiscal, Financial, Claims, and Insurance Requirements, is amended by modifying Sections 4.10.3 and 4.10.6, respectively, as follows:

 

4.10.3 HMO and claims processing subcontractors must comply with HHSC’s Texas Medicaid Managed Care Claims Manual (Claims Manual), as amended or modified. The Claims Manual is incorporated herein by reference and contains HHSC’s claims processing and reporting requirements. HHSC will provide the HMO reasonable notice of changes to the Claims Manual. For purposes of this section only, “reasonable notice” will generally mean 60 days advance written notice of systems changes and 30 days advance written notice of other changes, unless in HHSC’s sole discretion, changes in federal or state laws, rules, regulations, or policies warrant a shorter time period for notice.

 

4.10.6 All provider clean claims must be adjudicated (finalized as paid or denied adjudicated) within 30 days from the date the claim is received by HMO. HMO must pay providers interest on a claim that is not adjudicated within 30 days from either: (1) the date the HMO receives the clean claim, or (2) the date the claim becomes clean. HMO must pay providers interest at an 18% annual rate, calculated daily for the full period in which the clean claim remains unadjudicated beyond the 30-day claims processing deadline. HMO must comply with the Texas Medicaid Managed Care Claims Manual to determine the principal amount for the interest payment computation. HMO will be held to a minimum performance level of 90% of all clean claims paid or denied within 30 days of receipt and 99% of all clean claims paid or denied within 90 days of receipt. Failure to meet these performance levels is a default under this contract and could lead to damages or sanctions as outlined in Article 17. The performance levels are subject to changes, if required to comply with federal and state laws or regulations.

 

Section 2.04 Modification to Article 5, Statutory, Regulatory, and Compliance Requirements

 

Effective February 15, 2004, Article 5, Statutory, Regulatory, and Compliance Requirements, is amended by adding new Section 5.1.4, and by modifying Sections 5.6.1 and 5.6.2, respectively, as set forth below. The attached HUB monthly reporting form replaces the quarterly reporting form included in Attachment B to the Agreement :

 

5.1.4 In accordance with Texas Government Code §2262.003, HMO understands that acceptance of funds under this contract acts as

 

HHSC Contract

   Page 3 of 6    Effective Date: May 1, 2004


acceptance of the authority of the State Auditor’s Office, or any successor agency, to conduct an audit or investigation in connection with those funds. HMO further agrees to cooperate fully with the State Auditor’s Office or its successor in the conduct of the audit or investigation, including providing all records requested. HMO will ensure that this clause concerning the authority to audit funds received indirectly by subcontractors through HMO and the requirement to cooperate is included in any subcontract it awards.

 

5.6 HISTORICALLY UNDERUTILIZED BUSINESS

 

5.6.1 In accordance with Texas Government Code Chapter 2161 and 1 TAC §111.11 et seq. and §392.100 state agencies are required to make a good faith effort to assist Historically Underutilized Businesses (HUBs) in receiving contract awards issued by the State. The goal of this program is to promote full and equal business opportunity for all businesses in contracting with the state. It is HHSC’s intent that all contractors make a good faith effort to subcontract with HUBs during the performance of their contracts.

 

Important Note: The Health and Human Services Commission has concluded that HUB subcontracting opportunities may exist in connection with this contract. See Appendix B to the Agreement for the following instructions and form: “Grant/Subcontract Applications Client Services HUB Subcontracting Plan Instructions” (C-IGA) and “Determination of Good Faith Effort for Grant Contracts” (C-DGFE). If an approved HUB Subcontracting Plan is not already on file with HHSC, the HMO shall submit a completed C-DGFE with the signed contract or renewal.

 

5.6.2 In accordance with Article 12.11, HMO is required to submit HUB monthly reports in the format set forth in Appendix B to the Agreement. CONTRACTOR must submit retroactive monthly reports for months, beginning December 2003.

 

If HMO decides after the award to subcontract any part of the contracted work, the HMO shall notify HHSC Health Plan Manager prior to entering into any subcontract. The HMO shall comply with the good faith effort requirements relating to developing and submitting a modified HUB Subcontracting Plan.

 

Section 2.05 Modification of Article 6, Scope of Services

 

Article 6, Scope of Services, is amended by modifying Section 6.6.11, as follows:

 

6.6 BEHAVIORAL HEALTH CARE SERVICES – SPECIFIC REQUIREMENTS

 

6.6.11 HMO must provide inpatient psychiatric Covered Services to Members under the age of 21 who have been ordered to receive the services by a court of competent jurisdiction under the provisions of Title VII, Subtitle C of the Texas Health and Safety Code, relating to court-ordered commitments to psychiatric facilities, or a placement in a state-operated facility as a condition of probation, as authorized by the Texas Family Code.

 

HHSC Contract

   Page 4 of 6    Effective Date: May 1, 2004


Section 2.06 Modification of Article 7, Provider Network Requirements

 

Article 7, Provider Network Requirements, is amended by modifying Section 7.2.8.10, as follows:

 

7.2.8.10 All provider clean claims must be adjudicated (finalized as paid or denied adjudicated) within 30 days from the date the claim is received by HMO. HMO must agree to pay the provider interest, in accordance with Section 4.10.6 for clean claims that are not adjudicated within 30 days.

 

Section 2.07 Modification of Article 12, Reporting Requirements

 

Effective February 15, 2004, Article 12, Reporting Requirements, is amended by modifying Sections 12.2.9, and 12.11, as follows:

 

12.2.9 Claims Reports. HMO must comply with Claims Reports submission requirements specified in HHSC’s Texas Medicaid Managed Care Claims Manual. The reports must be submitted to HHSC in a format specified within the Texas Medicaid Managed Care Claims Manual and/or report templates provided by HHSC.

 

12.11 HMO must submit monthly reports documenting HMO’s HUB program efforts and accomplishments in a format provided by HHSC.

 

Section 2.08 Modification of Article 13, Payment Provisions

 

Article 13, Payment Provisions, is amended by modifying Section 13.1.2. Section 13.2.4 is deleted in its entirety, and new Section 13.2.6 is added, as follows:

 

13.1.2 The monthly capitation amounts and the Delivery Supplemental Payment (DSP) amount, effective as of September 1, 2003, are listed below.

 

SDA

Risk Group


   Monthly
Capitation Amounts


TANF Children (> 1 year of age)

   $ 71.40

TANF Adults

   $ 192.95

Pregnant Women

   $ 337.33

Newborns* (up to 12 Months of Age)

   $ 408.23

Expansion Children (> 1 year of Age)

   $ 73.46

Federal Mandate Children

   $ 64.53

Disabled/Blind Administration

   $ 14.00

 

* The category, “Newborns” includes the following groups of children: 1) TP 45s (see Article 2, Definitions of STAR contract), 2) Expansion Children who are less than or equal to 1 year of age, and 3) TANF children who are less than or equal to 1 year of age).

 

Delivery Supplemental Payment. A one-time per pregnancy supplemental payment for each delivery shall be paid to HMO as provided below in the following amount: $2,834.10 .

 

HHSC Contract

   Page 5 of 6    Effective Date: May 1, 2004


13.2 EXPERIENCE REBATE TO STATE

 

13.2.4 [deleted]

 

13.2.6 Interest on any experience rebate owed to HHSC shall be charged beginning on the date that the first and/or second settlements are overdue to the date of the respective payment. In addition, if any adjusted amount is owed to HHSC at the final settlement date, then interest is charged on the adjusted amount owed beginning on the second settlement date to the date of the final settlement payment. Interest charged shall be calculated on an annual and simple basis using the current Prime Rate(s) established by the federal government.

 

ARTICLE 3. R EPRESENTATIONS AND A GREEMENT OF THE P ARTIES

 

The Parties contract and agree that the terms of the Agreement will remain in effect and continue to govern except to the extent modified in this Amendment.

 

By signing this Amendment, the Parties expressly understand and agree that this Amendment is hereby made a part of the Agreement as though it were set out word for word in the Agreement.

 

IN WITNESS HEREOF, HHSC and the CONTRACTOR have each caused this Amendment to be signed and delivered by its duly authorized representative.

 

S UPERIOR H EALTH P LAN , I NC .       H EALTH & H UMAN S ERVICES C OMMISSION
By:   /s/ Christopher Bowers       By:   /s/ Albert Hawkins
    Christopher Bowers           Albert Hawkins
    President and CEO           Executive Commissioner

Date:

  3/31/04      

Date:

  5/4/04

 

HHSC Contract

   Page 6 of 6    Effective Date: May 1, 2004


HHSC Contract No. 529-03-042-Q

 

S TATE OF T EXAS

 

C OUNTY OF T RAVIS

 

A MENDMENT 17

TO THE A GREEMENT BETWEEN THE

H EALTH & H UMAN S ERVICES C OMMISSION

A ND

S UPERIOR H EALTH P LAN , I NC .

FOR H EALTH S ERVICES

TO THE

M EDICAID STAR P ROGRAM

IN THE

B EXAR S ERVICE D ELIVERY A REA

 

THIS CONTRACT AMENDMENT (the “ Amendment ”) is entered into between the HEALTH & HUMAN SERVICES COMMISSION (“ HHSC ”), an administrative agency within the executive department of the State of Texas, and Superior Health Plan, Inc. (“ HMO ”), a health maintenance organization organized under the laws of the State of Texas, possessing a certificate of authority issued by the Texas Department of Insurance to operate as a health maintenance organization, and having its principal office at 2100 S. IH 35, Suite 202, Austin, Texas 78704. HHSC and CONTRACTOR may be referred to within this Amendment individually as a “ Party ” and collectively as the “ Parties .”

 

The Parties hereby agree to amend their Agreement as set forth herein.

 

ARTICLE 1. P URPOSE .

 

Section 1.01 Purpose

 

The purpose of this Amendment is to revise the monthly capitation rates, as last defined by Section 2.08 of Amendment 16 to the Agreement of the Parties. The Centers for Medicare and Medicaid (“CMS”) did not approve the monthly capitation rates set forth in Section 2.08 of Amendment 16 , thereby making the section invalid and unenforceable by operation of law.

 

Section 1.02 Authorization.

 

This Amendment is executed by the Parties in accordance with Article 15.2 of the Agreement.

 

Section 1.03 Effective Date.

 

This Amendment is effective May 1, 2004.

 

HHSC Contract

   Page 1 of 2    Effective Date: May 1, 2004


ARTICLE 2. A MENDMENT TO THE O BLIGATIONS OF THE P ARTIES

 

Section 2.01 Modification of Article 13, Payment Provisions

 

Section 13.1.2 is deleted in its entirety and replaced as follows:

 

13.1.2 The following table represents the monthly capitation rates applicable to the dates specified below:

 

SDA


  

Monthly Capitation
Rate

Effective
9/1/03 to 6/30/04


  

Monthly Capitation
Rate

Effective

7/1/04 to 7/31/04


  

Monthly Capitation
Rate

Effective
8/1/04 to 8/31/04


TANF Child (> 1 year of age)

   71.40    71.40    71.40

TANF Adult

   189.24    232.91    192.95

Pregnant Woman

   335.46    355.72    337.32

Newborn* (up to 12 Months of Age)

   408.23    408.23    408.23

Expansion Child (> 1 year of age)

   73.46    73.46    73.46

Federal Mandate Child

   64.53    64.53    64.53

Disabled/Blind Administration

   14.00    14.00    14.00

 

* The category, “Newborns” includes the following groups of children: 1) TP 45s (see Article 2, Definitions of STAR contract), 2) Expansion Children who are less than or equal to 1 year of age, and 3) TANF children who are less than or equal to 1 year of age).

 

Delivery Supplemental Payment. A one-time per pregnancy supplemental payment for each delivery shall be paid to HMO in the following amount: $2834.10 .

 

ARTICLE 3. R EPRESENTATIONS AND A GREEMENT OF THE P ARTIES

 

The Parties contract and agree that the terms of the Agreement will remain in effect and continue to govern except to the extent modified in this Amendment.

 

By signing this Amendment, the Parties expressly understand and agree that this Amendment is hereby made a part of the Agreement as though it were set out word for word in the Agreement.

 

IN WITNESS HEREOF, HHSC and the CONTRACTOR have each caused this Amendment to be signed and delivered by its duly authorized representative.

 

S UPERIOR H EALTH P LAN , I NC .       H EALTH & H UMAN S ERVICES C OMMISSION
By:   /s/ Christopher Bowers       By:   /s/ Albert Hawkins
    Christopher Bowers           Albert Hawkins
    President and CEO           Executive Commissioner

Date:

  6/10/04      

Date:

  6/17/04

 

HHSC Contract

   Page 2 of 2    Effective Date: May 1, 2004

THIRD AMENDMENT

(dated and effective April 26, 2004)

to

LOAN AGREEMENT

(that was effective May 1, 2002)

by and between

LASALLE BANK NATIONAL ASSOCIATION,

as Lender,

and

CENTENE CORPORATION,

as Borrower

 

In consideration of their mutual agreements herein and for other sufficient consideration, the receipt of which is hereby acknowledged, CENTENE CORPORATION, a Delaware corporation (Borrower) and LASALLE BANK NATIONAL ASSOCIATION (Lender) agree as follows:

 

1. Definitions; Section References. The term Original Loan Agreement means the Loan Agreement dated as of May 1, 2002 between Borrower and Lender, as amended by that certain First Amendment thereto dated as of June 30, 2003 and effective as of May 1, 2003, as further amended by that certain Second Amendment thereto dated and effective as of August 1, 2003. The term this Amendment means this Third Amendment. The term Loan Agreement means the Original Loan Agreement as amended by this Amendment. Capitalized terms used and not otherwise defined herein have the meanings defined in the Loan Agreement. Section and Exhibit references are to sections of, and exhibits to, respectively, the Original Loan Agreement unless otherwise specified.

 

2. Conditions to Effectiveness of this Amendment. This Amendment is effective as of April 26, 2004, but only if the following conditions have been satisfied on or before April 26, 2004:

 

2.1. This Amendment has been executed by Borrower and Lender.

 

2.2. That certain Amended and Restated Revolving Note payable to Lender in the principal amount of $50,000,000 has been executed by Borrower.

 

2.3. That certain Stock Pledge Agreement regarding Borrower’s capital stock in Buckeye Community Health Plan, Inc. dated as of even date herewith has been executed by Borrower (and original certificates representing 100% of the outstanding capital stock of Buckeye Community Health Plan, Inc., together with a stock power duly executed in blank, have been delivered to Lender).

 

2.4. Borrower has delivered to Lender certificates of good standing for the following Persons, issued by the Secretary of State of the following states:

 

2.4.1. Borrower (Delaware and Missouri).

 

2.4.2. Buckeye Community Health Plan, Inc. (Ohio).

 

2.5. Borrower has delivered to Lender a Certificate of the Secretary of Borrower certifying (i) that the Charter Documents of Borrower have not been amended since May 1, 2002, (ii) that the Charter Documents of the direct Subsidiaries of Borrower have not been amended since the later of the date of formation of such Subsidiary or May 1, 2002, (iii) that resolutions duly adopted by the Board of Directors of Borrower authorizing the execution, delivery and

 


performance of this Amendment and the documents described herein by Borrower and the performance of this Amendment and the transactions described herein by Borrower are attached to such certificate and remain in full force and effect, and (iv) the names, titles, and true signatures of the incumbent corporate officers who are authorized to sign this Amendment or attest signatures or seals on this Amendment on behalf of Borrower.

 

2.6. Borrower has delivered to Lender a Certificate or Articles of Incorporation for Buckeye Community Health Plan, Inc., certified by the Ohio Secretary of State.

 

2.7. Borrower has caused to be delivered to Lender an opinion of Borrower’s counsel in form and substance satisfactory to Lender.

 

3. Amendments to Original Loan Agreement. The Original Loan Agreement is hereby amended as follows:

 

3.1. Covered Persons. Section 2.3 is deleted in its entirety and replaced with the following:

 

2.3. References to Covered Persons. The words Covered Person, a Covered Person, any Covered Person, each Covered Person and every Covered Person refer to Borrower and each of its Subsidiaries (direct or indirect, whether now existing or hereafter created) separately, excluding any Dormant Subsidiary so long as it qualifies as a Dormant Subsidiary hereunder, but specifically including Centene Management Company LLC, a Wisconsin limited liability company, Centene Corporation of Texas, a Texas corporation, Managed Health Services Insurance Corp., a Wisconsin corporation, Superior HealthPlan, Inc., a Texas corporation, Coordinated Care Corporation Indiana, Inc., an Indiana corporation, Managed Health Services Illinois, Inc., an Illinois corporation, MHS Consulting Corporation, a Wisconsin corporation, Bankers Reserve Life Insurance Company of Wisconsin, a Wisconsin insurance company, University Health Plans, Inc., a New Jersey corporation, Cenphiny, Inc., a Delaware corporation, Centene Finance Corporation, a Delaware corporation, and Buckeye Community Health Plan, Inc., an Ohio corporation. The words Covered Persons refer to Borrower and its now existing or hereafter created Subsidiaries (whether direct or indirect), excluding any Dormant Subsidiary so long as it qualifies as a Dormant Subsidiary hereunder, but specifically including each of the Persons specifically mentioned in the prior sentence, collectively. Borrower agrees that any Subsidiary which is a Dormant Subsidiary will automatically become a Covered Person hereunder without any further action if at any time such Subsidiary ceases to be a Dormant Subsidiary.

 

3.2. Revolving Commitment. Section 3.1.1 is amended by replacing the figure “$25,000,000” with the figure “$50,000,000”.

 

3.3. Maturity Date. Section 6.1 is amended by replacing the date “May 1, 2004” with the date “May 1, 2005”.

 

3.4. Charter Documents. Section 13 is amended by inserting the following new Section 13.21:

 

13.21. Charter Documents of Subsidiaries. Within five Business Days of Lender’s written request, Borrower will deliver, or cause to be delivered to

 

2


Lender, then current copies of the Charter Documents of Borrower or any Subsidiary of Borrower so requested by Lender, certified by Borrower or such Subsidiary as being true and correct.

 

3.5. New Subsidiaries. Section 14.14 is deleted in its entirety and replaced with the following:

 

14.14. New Subsidiaries. Acquire, organize or create any Subsidiary; provided, however, that Borrower may (or may permit a Covered Person to) (i) acquire a Subsidiary as part of a Permitted Acquisition or (ii) organize or create a Subsidiary, so long as, in the case of clauses (i) or (ii), Borrower notifies Lender in writing at least 15 days prior to the acquisition, organization, or creation of such Subsidiary and contemporaneously with such acquisition, organization, or creation, (a) if such Subsidiary is a direct Subsidiary of Borrower or if Lender so requests in writing, the applicable Covered Person executes and delivers to Lender a pledge of 100% of such Subsidiary’s capital stock, membership interests, or other equity interests owned by such Covered Person on terms satisfactory to Lender, (b) such Subsidiary becomes (and if Lender so requests in writing, confirms in writing that it is) a Covered Person under this Agreement (provided, however, that such Subsidiary will automatically become a Covered Person hereunder upon such acquisition, organization, or creation regardless of whether Lender requests or such Subsidiary provides such written confirmation), and (c) all of the representations and warranties contained in this Agreement are true and correct with respect to such Subsidiary as of the date of acquisition, organization, or creation.

 

3.6. Modification of Charter Documents. Section 14 is amended by inserting the following new Section 14.18:

 

14.18. Modification of Charter Documents. Amend, restate, modify, or replace its Charter Documents unless (i) in the case of Borrower or any direct Subsidiary of Borrower, copies of such amendment, restatement, modification, or replacement are promptly provided to Lender, (ii) in all cases such amendment, restatement, modification, or replacement does not adversely affect any rights of Lender hereunder, under any Security Documents, or at law, and (iii) in all cases such amendment, restatement, modification, or replacement is not reasonably likely to have a Material Adverse Effect.

 

3.7. Definition of Dormant Subsidiary. Exhibit 2.1 (Glossary) is amended by inserting the following new term and definition in its proper alphabetical location:

 

Dormant Subsidiary – any Subsidiary of Borrower which (i) has no employees, (ii) conducts no business operations, (iii) has no income, (iv) has no assets or liabilities, and (v) maintains no deposit accounts.

 

3.8. Disclosure Schedule. Exhibit 12 (Borrower’s Disclosure Schedule) is replaced with Exhibit 12, attached hereto.

 

3


4. Representations and Warranties. Borrower hereby represents and warrants to Lender as of the date hereof that (i) this Amendment and each and every other document and instrument delivered by Borrower in connection with this Amendment (each, an Amendment Document and, collectively, the Amendment Documents) has been duly authorized by its Board of Directors, (ii) no consents are necessary from any third Person for its execution, delivery or performance of the Amendment Documents to which it is a party which have not been obtained and a copy thereof delivered to Lender, (iii) each of the Amendment Documents to which it is a party constitutes its legal, valid and binding obligation enforceable against it in accordance with its terms, except to the extent that the enforceability thereof against it may be limited by bankruptcy, insolvency, fraudulent conveyance, reorganization, moratorium or similar laws affecting the enforceability of creditors’ rights generally or by equitable principles of general application (whether considered in an action at law or in equity), (iv) all of the representations and warranties contained in Section 12, as amended by this Amendment, are true and correct in all material respects with the same force and effect as if made on and as of the date of this Amendment, except that with respect to the representations and warranties made regarding financial data, such representations and warranties are hereby made with respect to the most recent Financial Statements and other financial data (in the form required by the Original Loan Agreement) delivered by it to Lender, and (v) there exists no Default or Event of Default under the Original Loan Agreement.

 

5. Effect of Amendment. The execution, delivery and effectiveness of this Amendment shall not operate as a waiver of any right, power or remedy of Lender under the Original Loan Agreement or any of the other Loan Documents, nor constitute a waiver of any provision of the Original Loan Agreement or any of the other Loan Documents or any Existing Default or Event of Default, nor act as a release or subordination of the Security Interests of Lender under the Security Documents. Each reference in the Original Loan Agreement to the Agreement, hereunder, hereof, herein, or words of like import, shall be read as referring to the Original Loan Agreement as amended hereby. Each reference in the other Loan Documents to the Loan Agreement shall be read as referring to the Original Loan Agreement, as amended hereby.

 

6. Reaffirmation. Borrower hereby acknowledges and confirms that (i) except as expressly amended hereby, the Original Loan Agreement and other Loan Documents remain in full force and effect, (ii) the Loan Agreement, as amended hereby, is in full force and effect, (iii) it has no defenses to its obligations under the Loan Agreement or any of the other Loan Documents to which it is a party, (iv) the Security Interests of Lender under the Security Documents continue in full force and effect and have the same priority as before this Amendment, and (v) it has no claim against Lender arising from or in connection with the Loan Agreement or the other Loan Documents.

 

7. Counterparts. This Amendment may be executed by the parties hereto on any number of separate counterparts, each of which shall be deemed an original, but all of which counterparts taken together shall constitute one and the same instrument. It shall not be necessary in making proof of this Amendment to produce or account for more than one counterpart signed by the party to be charged.

 

8. Counterpart Facsimile Execution. This Amendment, or a signature page thereto intended to be attached to a copy of this Amendment, signed and transmitted by facsimile machine or telecopier shall be deemed and treated as an original document. The signature of any Person thereon, for purposes hereof, is to be considered as an original signature, and the document transmitted is to be considered to have the same binding effect as an original signature on an original document. At the request of any party hereto, any facsimile or telecopy document is to be re-executed in original form by the Persons who executed the facsimile or telecopy document. No party hereto may raise the use of a facsimile machine or telecopier or the fact that any signature was transmitted through the use of a facsimile or telecopier machine as a defense to the enforcement of this Amendment.

 

4


9. Governing Law. This Amendment and the rights and obligations of the parties hereunder shall be governed by and construed and interpreted in accordance with the internal laws of the State of Illinois applicable to contracts made and to be performed wholly within such state, without regard to choice or conflict of laws provisions.

 

10. Section Titles. The section titles in this Amendment are for convenience of reference only and shall not be construed so as to modify any provisions of this Amendment.

 

11. Incorporation By Reference. Lender and Borrower hereby agree that all of the terms of the Loan Documents are incorporated in and made a part of this Amendment by this reference.

 

12. Statutory Notice - Oral Commitments. Nothing contained in such notice shall be deemed to limit or modify the terms of the Loan Documents or this Amendment:

 

ORAL AGREEMENTS OR COMMITMENTS TO LOAN MONEY, EXTEND CREDIT OR TO FORBEAR FROM ENFORCING REPAYMENT OF A DEBT INCLUDING PROMISES TO EXTEND OR RENEW SUCH DEBT ARE NOT ENFORCEABLE. TO PROTECT YOU (BORROWER) AND US (CREDITOR) FROM MISUNDERSTANDING OR DISAPPOINTMENT, ANY AGREEMENTS WE REACH COVERING SUCH MATTERS ARE CONTAINED IN THIS WRITING, WHICH IS THE COMPLETE AND EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN US, EXCEPT AS WE MAY LATER AGREE IN WRITING TO MODIFY IT.

 

BORROWER ACKNOWLEDGES THAT THERE ARE NO OTHER AGREEMENTS BETWEEN LENDER AND BORROWER, ORAL OR WRITTEN, CONCERNING THE SUBJECT MATTER OF THE LOAN DOCUMENTS, AND THAT ALL PRIOR AGREEMENTS CONCERNING THE SAME SUBJECT MATTER, INCLUDING ANY PROPOSAL, TERM SHEET OR LETTER, ARE MERGED INTO THE LOAN DOCUMENTS AND THEREBY EXTINGUISHED.

 

{remainder of page intentionally left blank}

 

5


IN WITNESS WHEREOF, the parties have caused this Amendment to be executed by appropriate duly authorized officers as of the date first above written.

 

Borrower:
CENTENE CORPORATION
By:  

  /s/ Karey L. Witty

Name:

 

  Karey L. Witty

Title:

 

  SVP, CFO & Secretary

 

Lender:
LASALLE BANK NATIONAL ASSOCIATION
By:  

  /s/ Sam L. Dendrinos

Name:

 

  Sam L. Dendrinos

Title:

 

  First Vice President

 

STATE OF NEW JERSEY

 

DEPARTMENT OF HUMAN SERVICES

 

DIVISION OF MEDICAL ASSISTANCE AND HEALTH SERVICES

 

AND

 

UNIVERSITY HEALTH PLANS, INC.

 

AGREEMENT TO PROVIDE HMO SERVICES

 

In accordance with Article 7, section 7.11.2A and 7.11.2B of the contract between University Health Plans, Inc. and the State of New Jersey, Department of Human Services, Division of Medical Assistance and Health Services (DMAHS), effective date October 1, 2000, all parties agree that the contract shall be amended, effective June 1, 2004, as follows:

 

1. Article 4, “Provision of Health Care Services” Sections 4.1.7(A)12 (new) and 4.1.7(C)38 shall be amended as reflected in Article 4, Sections 4.1.7(A)12 and 4.1.7(C)38 attached hereto and incorporated herein.

 

3. Article 5, “Enrollee Services” Section 5.8.2(M) shall be amended as reflected in Article 5, Section 5.8.2(M) attached hereto and incorporated herein.

 


All other terms and conditions of the October 1, 2000 contract and subsequent amendments remain unchanged except as noted above.

 

The contracting parties indicate their agreement by their signatures.

 

University Health Plans, Inc.      

State of New Jersey

 

Department of Human Services

BY:   /s/    A LEXANDER H. M C L EAN                 BY:   /s/    D OUGHLAS M C G RUTHER for          
                Ann Clemency kohler
TITLE:   President & CEO       TITLE:   Director, DMAHS
DATE:   5/6/04       DATE:   5/27/04

 

APPROVED AS TO FORM ONLY

 

Attorney General

 

State of New Jersey

 

BY:   /s/    D IANNA R OSENHEIM          
    Deputy Attorney General
DATE:   5/25/04

 


Improvement Act (CLIA) certificate of waiver or a certificate of registration along with a CLIA identification number. Those providers with certificates of waiver shall provide only the types of tests permitted under the terms of their waiver. Laboratories with certificates of registration may perform a full range of laboratory services.

 

  7. Radiology Services – Diagnostic and therapeutic

 

  8. Prescription drugs, excluding over-the-counter drugs Exception: See Article 8 regarding Protease Inhibitors and other antiretrovirals.

 

  9. Transportation Services – Limited to ambulance for medical emergency only.

 

  10. Diabetic supplies and equipment

 

  11. DME – limited benefit, only covered when medically necessary part of inpatient hospital discharge plan – (see Appendix, Section B.4.1 for list of covered items)

 

  12. Family Planning Services, including medical history and physical examinations (including pelvic and breast), diagnostic and laboratory tests, drugs and biologicals, medical supplies and devices, counseling, continuing medical supervision, continuity of care and genetic counseling.

 

Services provided primarily for the diagnosis and treatment of infertility, including sterilization reversals, and related office (medical and clinic) visits, drugs, laboratory services, radiological and diagnostic services and surgical procedures are not covered by the NJ FamilyCare program. Obtaining family planning services from providers outside the contractor’s provider network is not available in NJ FamilyCare Plan H enrollees.

 

  B. Services Available To NJ FamilyCare Plan H Under Fee-For-Service. The following services are available to NJ FamilyCare Plan H enrollees under fee-for-service:

 

  1. Outpatient mental health services, limited to 60 days per calendar year.

 

  2. Abortion services

 

  C. Exclusions. The following services not covered for NJ FamilyCare Plan H participants either by the contractor or the Department include, but are not limited to:

 

  35. Inpatient and outpatient services for substance abuse

 

Amended as of November 1, 2003    IV-16


  36. Partial hospitalization

 

  37. Skilled nursing facility services

 

  38. Hospice Services

 

  39. Optometrist Services

 

  40. Optical Appliances

 

  41. Organ Transplant Services

 

  42. Podiatrist Services

 

  43. Prosthetic Appliances

 

  44. Outpatient Rehabilitation Services

 

  45. Maternity and related newborn care

 

4.1.8  SUPPLEMENTAL BENEFITS

 

Any service, activity or product not covered under the State Plan may be provided by the contractor only through written approval by the Department and the cost of which shall be borne solely by the contractor.

 

4.1.9  CONTRACTOR AND DMAHS SERVICE EXCLUSIONS

 

Neither the contractor nor DMAHS shall be responsible for the following:

 

  A. All services not medically necessary, provided, approved or arranged by a contractor’s physician or other provider (within his/her scope of practice) except emergency services.

 

  B. Cosmetic surgery except when medically necessary and approved.

 

  C. Experimental organ transplants.

 

  D. Services provided primarily for the diagnosis and treatment of infertility, including sterilization reversals, and related office (medical or clinic), drugs, laboratory services, radiological and diagnostic services and surgical-procedures.

 

  E. Respite Care

 

  F. Rest cures, personal comfort and convenience items, services and supplies not directly related to the care of the patient, including but not limited to, guest meals and accommodations, telephone charges, travel expenses other than those services not in Article 4.1 of this contract, take home supplies and similar cost. Costs incurred by an accompanying parent(s) for an out-of-state medical intervention are covered under EPSDT by the contractor.

 

Amended as of June 1, 2004    IV-18


  H. An explanation of the process for accessing emergency services and services which require or do not require referrals;

 

  I. A definition of the terms “emergency medical condition” and “post stabilization care services” and an explanation of the procedure for obtaining emergency services, including the need to contact the PCP for urgent care situations and prior to accessing such services in the emergency room;

 

  J. An explanation of the importance of contacting the PCP immediately for an appointment and appointment procedures;

 

  K. An explanation of where and how twenty-four (24) hour per day, seven (7) day per week, emergency services are available, including out-of-area coverage, and procedures for emergency and urgent health care service, including the fact that the enrollee has a right to use any hospital or other setting for emergency care;

 

  L. A list of the Medicaid and/or NJ FamilyCare services not covered by the contractor and art explanation of how to receive services not covered by this contract including the fact that such services may be obtained through the provider of their choice according to regular Medicaid program regulations. The contractor may also assist an enrollee or, where applicable, an authorized person, in locating a referral provider;

 

  M. A notification of the enrollee’s right to obtain family planning services from the contractor or from any appropriate’ Medicaid participating family planning provider (42 C.F.R. § 431,51(b)); as well as an explanation that enrollees covered under NJ FamilyCare Plan D (except PSC 380) and Plan H may only obtain family planning services through the contractor’s provider network, and that family planning services outside the contractor’s provider network are not covered services.

 

  N. A description, of the process for referral to specialty and ancillary care providers and second opinions;

 

  O. An explanation of the reasons for which an enrollee may request a change of PCP, the process of effectuating that change, and the circumstances under which such a request may be denied;

 

  P. The reasons and process by which a provider may request an enrollee to change to a different PCP;

 

  Q. An explanation of an enrollee’s rights to disenroll or transfer at any time for cause; disenroll or transfer in the first 90 days after the latter of the date the individual enrolled or the date they receive notice of enrollment and at least every twelve (12) months thereafter without cause and that the lock-in period does not apply to ABD, DDD or DYFS individuals;

 

Amended as of June 1, 2004    V - 14


STATE OF NEW JERSEY

 

DEPARTMENT OF HUMAN SERVICES

 

DIVISION OF MEDICAL ASSISTANCE AND HEALTH SERVICES

 

AND

 

UNIVERSITY HEALTH PLANS, INC.

 

AGREEMENT TO PROVIDE HMO SERVICES

 

In accordance with Article 7, section 7.11.2A and 7.11.2B of the contract between University Health Plans, Inc. and the State of New Jersey, Department of Human Services, Division of Medical Assistance and Health Services (DMAHS), effective date October 1, 2000, all parties agree that the contract shall be amended, effective July 1, 2004, as follows:

 

1. Article 1, “Definitions” , the definition of Complaint shall be amended as reflected in the relevant page of Article 1 attached hereto and incorporated herein.

 


2. Article 4, “Provision of Health Care Services” Sections 4.1.1.Q (new); 4.1.2(A)24; 4.1.4(A); 4.1.4(B); 4.1.5(A); 4.2.1(E); 4.2.6(B)7(d)ii; 4.2.6(B)7(f)ii.1; 4.4(B)1; 4.6.1 (C)5; 4.6.2(P); 4.6.2(Q)1; 4.8.3(B) (new) ; 4.8.5; 4.8.8(H)7; 4.8.8(1); 4.8.8(M)3(c); 4.8.8(M)30); 4.8.8(M)3(n); 4.8.8(M)3(q); 4.8.8(M)3(s) and 4.9.2 shall be amended as reflected in Article 4, Sections 4.1.1.Q, 4.1.2(A)24, 4.1.4(A), 4.1.4(B), 4.1.5(A), 4.2.1(E), 4.2.6(B)7(d)ii, 4.2.6(B)7(f)ii.1, 4.4(B)1, 4.6.1(C)5, 4.6.2(P), 4.6.2(Q)1, 4.8.3(B), 4.8.5, 4.8.8(H)7, 4.8.8(1), 4.8.8(M)3(c), 4.8.B(M)30), 4.8.8(M)3(n), 4.8.8(M)3(q), 4.8.8(M)3(s) and 4.9.2 attached hereto and incorporated herein.

 

3. Article 5, “Enrollee Services” Sections 5.5(G); 5.8.2(S) and 5.15.1(A) shall be amended as reflected in Article 5, Sections 5.5(G), 5.8.2(S) and 5.15.1 (A) attached hereto and incorporated herein.

 

4. Article 6, “Provider Information” Section 6.2(D) shall be amended as reflected in Article 6, Section 6.2(D) attached hereto and incorporated herein.

 

5. Article 7, “Terms and Conditions” Sections 7,16J(A)1; 7.16.7(B)1; 7.20.2(C); 7.26(F) and 7.26(L) (new) shall be amended as reflected in Article 7, Sections 7.16.7(A)1, 7.16.7(B)1, 7.20.2(C), 7.26(F) and 7.26(L) attached hereto and incorporated herein.

 

6. Article 8, “Financial Provisions” Sections 8.5.4; 8.8(0) and 8.10(B) shall be amended as reflected in Article 8, Sections 8.5.4, 8.8(0) and 8.10(B) attached hereto and incorporated herein.

 

7. Appendix, Section A, “Reports”

 

  A.4.1 – Provider Network File: Attachment E (revised);

 

  A.4.2 – Organ Transplant Procedure (new) ;

 

  A.4.4 – Certification Of Provider Network Report;

 


  A.7.1 – Certifications: 1) Certification of Enrollment Information Relating to Payment Under The Medicaid/NJ FamilyCare Programs; 2) Certification of Encounter Information Relating to Payment Under the Medicaid/NJ FamilyCare Programs; 3) Certification of Any Information Required By the State and Contained in Contracts Proposals and Related Documents Relating to Payments Under the Medicaid/NJ FamilyCare Programs;

 

  A.7.8 – Table 6D: Revenue and Expenses, Summary of MCSA Groups on Claims Paid During Current Quarter (new) ;

 

  A.7.8 – Table 6E: Revenue and Expenses, Summary of MCSA Groups on Claims Paid Year to Date (new) ;

 

  A.7.20 – Table 18B: Federally Qualified Health Center Encounters (new) ;

 

  A.7.21 – Table 19: Income Statements By Rate Cell Grouping, Table 19A thru V;

 

  A.7.22 – Table 20: Lag Reports;

 

  A.7.24 – Table 22: Plan H Invoice Form

 

shall be amended as reflected in Appendix, Section A, A.4.1, A.4.2, A.4.4, A.7.1, A.7.8, A.7.20, A.7.21, A.7.22 and A.7.24 attached hereto and incorporated herein.

 

8. Appendix, Section B, “Reference Materials”

 

  B.5.2 – Cost-Sharing Requirements for NJ FamilyCare Plan C, Plan D and Plan H Beneficiaries;

 

  B.7.3 – Financial Guide for Reporting Medicaid/NJ FamilyCare Rate Cell Grouping Costs; and

 

  B.7.5 – EPSDT Codes;

 

shall be amended as reflected in Appendix, Section B, B.5.2, B.7.3, and B.7.5 attached hereto and incorporated herein.

 

9. Appendix, Section C, “Capitation Rates,” shall be revised as reflected in SFY 2005 Capitation Rates attached hereto and incorporated herein

 


All other terms and conditions of the October 1, 2000 contract and subsequent amendments remain unchanged except as noted above.

 

The contracting parties indicate their agreement by their signatures.

 

    University      

State of New Jersey

    Health Plans, Inc.      

Department of Human Services

BY:   /s/    A LEXANDER H. M C L EAN               BY:   /s/    A NN C LEMENCY K OHLER         
                Ann Clemency Kohler
TITLE:   President & CEO       TITLE:   Director, DMAHS
DATE:  

3/24/04

      DATE:  

4/13/04

 

APPROVED AS TO FORM ONLY

 

Attorney General

State of New Jersey

BY:   /s/    D IANNA R OSENHEIM        
    Deputy Attorney General
DATE:  

4/2/04

 


with the contractor. Marketing by an employee of the contractor is considered direct; marketing by an agent is considered indirect.

 

Commissioner– the Commissioner of the New Jersey Department of Human Services or a duly authorized representative.

 

Complaint a protest by an enrollee as to the conduct by the contractor or any agent of the contractor, or an act or failure to act by the contractor or any agent of the contractor, or any other matter in which an enrollee feels aggrieved by the contractor, that is communicated to the contractor and that could be resolved by the contractor within five (5) business days, except for urgent situations, and as required by the exigencies of the situation.

 

Complaint Resolution completed actions taken to fully settle a complaint to the DMAHS’ satisfaction.

 

Comprehensive Risk Contract– a risk contract that covers comprehensive services, that is, inpatient hospital services and any of the following services, or any three or more of the following services:

 

  1. Outpatient hospital services.

 

  2. Rural health clinic services.

 

  3. FQHC services.

 

  4. Other laboratory and X-ray services.

 

  5. Nursing facility (NF) services.

 

  6. Early and periodic screening, diagnosis and treatment (EPSDT) services.

 

  7. Family planning services.

 

  8. Physician services.

 

  9. Home health services.

 

Condition– a disease, illness, injury, disorder, or biological or psychological condition or status for which treatment is indicated.

 

Contested Claim– a claim that is denied because the claim is an ineligible claim, the claim submission is incomplete, the coding or other required information to be submitted is incorrect, the amount claimed is in dispute, or the claim requires special treatment.

 

Continuity of Care– the plan of care for a particular enrollee that should assure progress without unreasonable interruption.

 

Contract– the written agreement between the State and the contractor, and comprises the contract, any addenda, appendices, attachments, or amendments thereto.

 

Contracting Officer– the individual empowered to act and respond for the State throughout the life of any contract entered into with the State.

 

Contractor the Health Maintenance Organization with a valid Certificate of Authority in New Jersey that contracts hereunder with the State for the provision of comprehensive

 

Amended as of July 1, 2004    I-5


  N. Protection of Enrollee – Provider Communications. Health care professionals may not be prohibited from advising their patients about their health status or medical care or treatment, regardless of whether this care is covered as a benefit under the contract.

 

  O. Medical or Dental Procedures. For procedures that may be considered either medical or dental such as surgical procedures for fractured jaw or removal of cysts, the contractor shall establish written policies and procedures clearly and definitively delineated for all providers and administrative staff, indicating that either a physician specialist or oral surgeon may perform the procedure and when, where, and how authorization, if needed, shall be promptly obtained.

 

  P. Out-of-Network Services. If the contractor is unable to provide in-network necessary services, covered under the contract to a particular enrollee, the contractor must adequately and timely cover those services out-of-network for the enrollee, for as long as the contractor is unable to provide them in-network.

 

  Q. Termination of Benefits. For benefits terminated at the direction of the State, the contractor shall be responsible for previously authorized services for a period of sixty (60) days after the effective date of termination.

 

4.1.2  BENEFIT PACKAGE

 

  A. The following categories of services shall be provided by the contractor for all Medicaid and NJ FamilyCare Plans A, B, and C enrollees, except where indicated. See Section B.4.1 of the Appendices for complete definitions of the covered services.

 

  1. Primary and Specialty Care by physicians and, within the scope of practice and in accordance with State certification/licensure requirements, standards and practices, by Certified Nurse Midwives, Certified Nurse Practitioners, Clinical Nurse Specialists, and Physician Assistants

 

  2. Preventive Health Care and Counseling and Health Promotion

 

  3. Early and Periodic Screening, Diagnosis, and Treatment (EPSDT) Program Services

 

For NJ FamilyCare Plans B and C participants, coverage includes early and periodic screening and diagnosis medical examinations, dental, vision, hearing, and lead screening services. It includes only those treatment services identified through the examination that are available under the contractor’s benefit package or specified services under the FFS program.

 

  4. Emergency Medical Care

 

Amended as of July 1, 2004    IV-4


  21. Medical Supplies

 

  22. Prosthetics and Orthotics including certified shoe provider.

 

  23. Dental Services

 

  24. Organ Transplants – includes donor and recipient costs. Exception: The contractor will not be responsible for transplant-related donor and recipient inpatient hospital costs for an individual placed on a transplant list while in the Medicaid FFS program prior to initial enrollment into the contractor’s plan.

 

  25. Transportation Services for any contractor-covered service or non- contractor covered service including ambulance, mobile intensive care units (MICUs) and invalid coach (including lift equipped vehicles)

 

  26. Post-acute Care

 

  27. Mental Health/Substance Abuse Services for enrollees who are clients of the Division of Developmental Disabilities

 

  B. Conditions Altering Mental Status. Those diagnoses which are categorized as altering the mental status of an individual but are of organic origin shall be part of the contractor’s medical, financial and care management responsibilities for all categories of enrollees. These include the diagnoses in the following ICD-9-CM Series:

 

1.    290.0   

Senile dementia, simple type

2.    290.1   

Presenile dementia

3.    290.10   

Presenile dementia, uncomplicated

4.    290.11   

Presenile dementia with delerium

5.    290.12   

Presenile dementia with delusional features

6.    290.13   

Presenile dementia with depressive features

7.    290.2   

Senile dementia with delusional or depressive features

8.    290.20   

Senile dementia with delusional features

9.    290.21   

Senile dementia with depressive features

10.    290.3   

Senile dementia with delerium

11.    290.4   

Arteriosclerotic dementia

12.    290.40   

Arteriosclerotic dementia, uncomplicated

13.    290.41   

Arteriosclerotic dementia with delirium

14.    290.42   

Arteriosclerotic dementia with delusional features

15.    290.43   

Arteriosclerotic dementia with depressive features

16.    290.8   

Other specific senile psychotic conditions

17.    290.9   

Unspecified senile psychotic condition

18.    291.1   

Alcohol amnestic syndrome

 

Amended as of July 1, 2004    IV-6


02721    02952    05120     
02722    02954    05211     
02750    03310    05211-52     
02751    03320    05212     
02752    03330    05212-52     
02790    03410-22    05213     
02791    03411    05214     

 

  2. Procedure Codes to be paid by Medicaid FFS up to 120 days from date of last preliminary extractions after patient enrolls in New Jersey Care 2000+ (applies to tooth codes 5-12 and 21-28 only);

 

05130

05130-22

05140

05140-22

 

  3. Extraction Procedure Codes to be paid by Medicaid FFS up to 120 days from last date of preliminary extractions after first time New Jersey Care 2000+ enrollment in conjunction with the following codes (05130, 05130- 22, 05140, 05140-22):

 

07110

07130

07210

 

4.1.4 MEDICAID COVERED SERVICES NOT PROVIDED BY CONTRACTOR

 

  A. Mental Health/Substance Abuse. The following mental health/substance abuse services (except for the conditions listed in 4.1.2.B) will be managed by the State or its agent for non-DDD enrollees, including all NJ FamilyCare enrollees. (The contractor will retain responsibility for furnishing menial health/substance abuse services, excluding the cost of the drugs listed below, to Medicaid enrollees who are clients of the Division of Developmental Disabilities).

 

  Substance Abuse Services—diagnosis, treatment, and detoxification

 

  Costs for Methadone maintenance and its administration

 

  Mental Health Services

 

  B. Drugs. The following drugs will be paid fee-for-service by the Medicaid program for all DMAHS enrollees:

 

  Atypical antipsychotic drugs within the Specific Therapeutic Drug Classes H7T and H7X

 

Amended as of July 1, 2004    IV-9


  Methadone maintenance – cost and its administration. Except as provided in Article 4.4, the contractor will remain responsible for the medical care of enrollees requiring substance abuse treatment

 

  Generically-equivalent drug products of the drugs listed in this section.

 

  C. Up to twelve (12) inpatient hospital days required for social necessity in accordance with Medicaid regulations.

 

  D. DDD/CCW waiver services: individual supports (which includes personal care and training), habilitation, case management, respite, and Personal Emergency Response Systems (PERS).

 

4.1.5 INSTITUTIONAL FEE-FOR-SERVICE BENEFITS – NO COORDINATION BY THE CONTRACTOR

 

The following institutional services shall remain in the fee-for-service program without requiring coordination by the contractor. In addition, Medicaid beneficiaries participating in a waiver (except the Division of Developmental Disabilities Community Care Waiver) or demonstration program or admitted for long term care treatment in one of the following shall be disenrolled from the contractor’s plan on the date of admission to institutionalized care.

 

  A. Nursing Facility care (Exception: if the admission is only for inpatient rehabilitation/postacute care services and is 30 days or less, the enrollee will not be disenrolled. The contractor remains financially responsible for rehabilitation/postacute services in this setting for 30 days. Thereafter, if the enrollee continues to receive rehabilitation/postacute services in this setting, the enrollee will be disenrolled. The contractor will no longer be financially responsible.) Not covered for NJ FamilyCare Plans B and C.

 

  B. Inpatient psychiatric services (except for RTCs) for individuals under age 21 and 65 and over – Services that are provided:

 

  1. Under the direction of a physician;

 

  2. In a facility or program accredited by the Joint Commission on Accreditation of Health Care Organizations; and

 

  3. Meet the federal and State requirements.

 

  C. Intermediate Care Facility/Mental Retardation Services – Items and services furnished in an intermediate care facility for the mentally retarded. Covered for NJ FamilyCare Plan A only.

 

  D. Waiver (except Division of Developmental Disabilities Community Care Waiver) and demonstration program services. Covered for NJ FamilyCare Plan A only.

 

Amended as of July 1, 2004    IV-10


  C. Access Standards. The contractor shall ensure that all covered services, that are required on an emergency basis are available to all its enrollees, twenty-four (24) hours per day, seven (7) days per week, either in the contractor’s own provider network or through arrangements approved by DMAHS. The contractor shall maintain twenty-four (24) hours per day, seven (7) days per week on-call telephone coverage, including Telecommunication Device for the Deaf (TDD)/Tech Telephone (TT) systems, to advise enrollees of procedures for emergency and urgent care and explain procedures for obtaining non-emergent/non-urgent care during regular business hours within the enrollment area as well as outside the enrollment area.

 

  D. Non-Participating Providers.

 

  1. The contractor shall be responsible for developing and advising its enrollees and where applicable, authorized persons of procedures for obtaining emergency services, including emergency dental services, when it is not medically feasible for enrollees to receive emergency services from or through a participating provider, or when the time required to reach the participating provider would mean risk of permanent damage to the enrollee’s health. The contractor shall bear the cost of providing emergency service through non-participating providers.

 

  2. Non-contracted hospitals providing emergency services to Medicaid or NJ FamilyCare members enrolled in the managed care program shall accept, as payment in full, the amounts that the non-contracted hospitals would receive from Medicaid for the emergency services and/or any related hospitalization as if the beneficiary were enrolled in fee-for-service Medicaid.

 

  E. Emergency Care Prior Authorization. Prior authorization shall not be required for emergency services through stabilization. This applies to out-of-network as well as to in-network providers.

 

  F. Medical Screenings/Urgent Care. Prior authorization shall not be required for medical screenings or for providing services in urgent care situations at the hospital emergency room. The hospital emergency room physician may determine the necessity for contacting the PCP or the contractor for information about an enrollee who presents with an urgent condition.

 

  G. The contractor shall pay for all medical screening services rendered to its enrollees by hospitals and emergency room physicians regardless of the admitting symptoms or discharge diagnosis. The amount and method of reimbursement for medical screenings shall be subject to negotiation between the contractor and the hospital and directly with non-hospital salaried emergency room physicians and shall include reimbursement for urgent care and non-urgent care rates. Non- participating hospitals may be reimbursed for hospital costs at Medicaid rates or other mutually agreeable rates for medical screening services. Additional fees for

 

Amended as of July 1, 2004    IV-21


  i. The contractor shall provide to DMAHS documentation as to the efforts made to educate providers with low screening rates.

 

  ii. The contractor shall implement plans for corrective action with those identified PCPs that describe interventions to be taken to identity and correct deficiencies and impediments to the screening and how the effectiveness of its interventions will be measured.

 

  e. On a quarterly basis, the contractor shall submit to DMAHS a report of all lead-burdened children who are receiving treatment and case management services.

 

  f. Lead Case Management Program. The contractor shall establish a Lead Case Management Program (LCMP) and have written policies and procedures for the enrollment of children with blood lead levels > 10 µg/dl and members of the same household who are between six months and six years of age, into the contractor’s LCMP.

 

  i. Lead Case Management shall consist of, at a minimum:

 

  1) Follow-up of a child in need of lead screening, or who has been identified with an elevated blood lead level > 10 µg/dl. At minimum, follow-up shall include:

 

  A) For a child with an elevated blood lead level > 10 µg/dl, the Plan’s LCM shall ascertain if the blood lead level has been confirmed by a venous blood determination. In the absence of confirmatory test results, the LCM will arrange for a test.

 

  B) For a child with a confirmed blood (venous) lead level of > 10 µg/dl, the contractor’s LCM shall notify and provide to the local health department the child’s name, primary health care provider’s name, the confirmed blood lead level, and any other pertinent information.

 

  2)

Education of the family about all aspects of lead hazard and toxicity. Materials shall explain the sources of lead exposure, the consequences of

 

Amended as of July 1, 2004    IV-35


 

elevated blood levels, preventive measures, including housekeeping, hygiene, and appropriate nutrition. The reasons why it is necessary to follow a prescribed medical regimen shall also be explained.

 

  3) Communication among all interested parties.

 

  4) Development of a written case management plan with the PCP and the child’s family and other interested parties. The case management plan shall be reviewed and updated on an ongoing basis.

 

  5) Coordination of the various aspects of the affected child’s care, e.g., WIC. support groups, and community resources, and

 

  6) Aggressively pursuing non-compliance with follow-up tests and appointments, and document these activities in the LCMP.

 

  ii. Active case management may be discontinued if one of the following criteria has been met:

 

  1) The child has one confirmed blood lead levels < 10 µg/dl drawn and all other children under the age of six years living in the household who have been tested and their blood levels are < 10 µg/dl, and the sources of lead have been identified and reduced, or

 

  2) The family has been permanently relocated to a lead-safe house, or

 

  3) The parent/guardian has given a written refusal of service, or

 

  4) The LCM is unable to locate the child after a minimum of three documented attempts, using the assistance of County Board of Social Services, and the LHD. The child’s PCP will be notified in writing.

 

Amended as of July 1, 2004    IV-36


4.2.7 IMMUNIZATIONS

 

with the administration of Methadone, which will remain FFS). neurological evaluations, laboratory testing and radiologic examinations, and any other diagnostic procedures that are necessary to make the diagnostic determination between a primary MH/SA disorder and an underlying physical disorder, as well as for medical work-ups required for medical clearances prior to the provision of psychiatric medication or electroconvulsive therapy (ECT), or for transfer to a psychiatric/SA facility. Routine laboratory procedures ordered by treating MH/SA providers in conjunction with MH/SA treatment, for routine blood testing performed in conjunction with the administration of atypical antipsychotics (see Article 4.1.4B for non-DDD enrollees, are not the responsibility of the contractor.

 

  2. The contractor shall develop a referral process to be used by its providers which shall include providing a copy of the medical consultation and diagnostic results to the MH/SA provider. The contractor shall develop procedures to allow for notification of an enrollee’s MH/SA provider of the findings of his/her physical examination and laboratory/radiological tests within twenty-four (24) hours of receipt for urgent cases and within five business days in non-urgent cases. This notification shall be made by phone with follow-up in writing when feasible.

 

  C. Pharmacy Services. Except for the drugs specified in Article 4.1.4 (Clozapine, Risperidone, Olanzapine, etc.), all pharmacy services are covered by the contractor. This includes drugs prescribed by the contractor or MH/SA providers. The contractor shall only restrict or require a prior authorization for prescriptions or pharmacy services prescribed by MH/SA providers if one of the following exceptions is demonstrated:

 

  1. The drug prescribed is not related to the treatment of substance abuse/dependency/addiction or mental illness or to any side effects of the psychopharmacological agents. These drugs are to be prescribed by the contractor’s PCP or specialists in the contractor’s network.

 

  2. The prescribed drug does not conform to standard rules of the contractor’s pharmacy plan.

 

  3. The contractor, at its option, may require a prior authorization (PA) process if the number of prescriptions written by the MH/SA provider for MH/SA-related conditions exceed four (4) per month per enrollee. For drugs that require weekly prescriptions, these prescriptions shall be counted as one per month and not as four separate prescriptions. The contractor’s PA process for the purposes of this section shall require review and prior approval by DMAHS.

 

Amended as of July 1, 2004    IV-45


  g. Serving as Chairperson of Quality Management Committee; [Note: the medical director may designate another physician to serve as chairperson with prior approval from DMAHS.]

 

  h. Oversight of provider education, in-service training and orientation;

 

  i. Assuring that adequate staff and resources are available for the provision of proper medical care to enrollees; and

 

  j. The review and approval of studies and responses to DMAHS concerning QM matters.

 

  3. Enrollee Rights and Responsibilities. Shall include the right to the Medicaid Fair Hearing Process for Medicaid enrollees.

 

  4. Medical Record standards shall address both Medical and Dental records. Records shall also contain notation of any cultural/linguistic needs of the enrollee.

 

  5. Provider Credentialing. Before any provider may become part of the contractor’s network, that provider shall be credentialed by the contractor. The contractor must comply with N.J.A.C. 8:38C-1 et seq. and Standard IX of NJ modified QARI/QISMC (Section B.4.14 of the Appendices). Additionally, the contractor’s credentialing procedures shall include verification that providers and subcontractors have not been suspended, debarred, disqualified, terminated or otherwise excluded from Medicaid, Medicare, or any other federal or state health care program. The contractor shall obtain federal and State lists of suspended/debarred providers from the appropriate agencies.

 

  6. Institutional and Agency Provider Credentialing. The contractor shall have written policies and procedures for the initial quality assessment of institutional and agency providers with which it intends to contract. At a minimum, such procedures shall include confirmation that a provider has been reviewed and approved by a recognized accrediting body and is in good standing with State and federal regulatory bodies. If a provider has not been approved by a recognized accrediting body, the contractor shall develop and implement standards of participation. For home health agency and hospice agency providers, the contractor shall verify that the providers are licensed and meet Medicare certification participation requirements.

 

  7.

Delegation/subcontracting of QAPI activities shall not relieve the contractor of its obligation to perform all QAPI functions. The contractor shall submit a written request and a plan for active oversight of the QAPI

 

Amended as of July 1, 2004    IV-61


 

its aggregate, enrolled commercial and Medicare population in the State or region (if these data are collected and __ported to DHSS, a copy of the report should be submitted also to DMAHS) the following clinical indicator measures:

 

HEDIS

Reporting Set Measures


   Report Period
by Contract Year


Childhood Immunization Status

   annually

Adolescent Immunization Status

   annually

Well-Child Visits in first 15 months of life

   annually

Well-Child Visits in the 3 rd , 4 th , 5 th and 6 th year of life

   annually

Adolescent Well-Care Visits

   annually

Prenatal and Postpartum Care

   annually

Breast Cancer Screening

   annually

Cervical Cancer Screening

   annually

Medical Assistance with Smoking Cessation

   annually

 

Childhood & Adolescent Immunization HEDIS data for NJ FamilyCare enrollees up to the age of 19 years must be reported separately.

 

  Q. Quality Improvement Projects (QIPs). The contractor shall participate in QIPs defined annually by the State with input from the contractor. The State will, with input from the contractor and possibly other MCEs, define measurable improvement goals and QIP-specific measures which shall serve as the focus for each QIP. The contractor shall be responsible for designing and implementing strategies for achieving each QIP’s objectives. At the beginning of each contract year the contractor shall present a plan for designing and implementing such strategies, which shall receive approval from the State prior to implementation. The contractor shall then submit semiannual progress reports summarizing performance relative to each of the objectives of each contract year.

 

The QIPs shall be completed annually and shall include the areas identified below. The external review organization (ERO) under contract with DHS shall prepare a final report for year one that will contain data, using State-approved sampling and measurement methodologies, for each of the measures below. Changes in required QIPs shall be defined by the DHS and incorporated into the contract by amendment.

 

For each measure the DHS will identify a baseline and a compliance standard. Baseline data, target standards, and compliance standards shall be established or updated by the State.

 

If DHS determines that the contractor is not in compliance with the requirements of the annual QIP objectives, either based on the contractor’s progress report or

 

Amended as of July 1, 2004    IV-64


he ERO’s report, the contractor shall prepare and submit a corrective action plan for DHS approval.

 

  1. Well-Child Care (EPSDT)

 

The QIP for Well-Child Care shall focus upon achieving compliance with the EPSDT periodicity schedule (See Article 4.2.6) in the following priority areas:

 

Clinical Area


   Performance
Standard


    Minimum
Compliance
Standard


    Discretionary
Sanction


 

Age-appropriate

                  

Comprehensive exams

                  

(CMS-specified age groups)

                  
     80 %   60 %   60 – 70 %

< 1 year old

   80 %   60 %   60 – 70 %

1 – 2 years old

   80 %   65 %   60 – 70 %

3 – 5 years old (at least 1 visit)

   80 %   60 %   60 – 70 %

6 – 9 years old (at least 1 visit)

   80 %   60 %   60 – 70 %

10 – 14 years old (at least 1 visit)

   80 %   60 %   60 – 70 %

15 – 18 years old (at least 1 visit)

   80 %   60 %   60 – 70 %

19 – 20 years old (at least 1 visit)

                  

Immunizations

                  

2 year olds (HEDIS combined rate)

   80 %   60 %   60 – 70 %

Annual Denial Visit –

                  

3 – 12 yr olds

   80 %   60 %   60 – 70 %

13 – 21 yr olds

   80 %   60 %   60 – 70 %

Lead screens (under age 3)

   80 %   60 %   60 – 70 %

 

  2. Prenatal Care and Pregnancy Outcome

 

The QIP for Prenatal Care and Pregnancy Outcome shall focus upon achieving improvements in compliance with prenatal care protocols and in obtaining positive pregnancy outcomes

 

Clinical Area


  

Target

Standard


    Compliance
Standard


 

Initial visit in first trimester or within 6 wks of enrollment

   85 %   75 %

Adequate frequency of prenatal care

   85 %   75 %

Low birth weight babies

            

 

Amended as of July 1, 2004    IV-65


  A. The contractor shall provide the DMAHS a full network, monthly, on computer diskette in accordance with the specifications provided in Section A.4:l of the Appendices. The network file shall include an indicator for new additions and deletions and shall include:

 

  1. Any and all changes in participating primary care providers, including, for example, additions, deletions, or closed panels, must be reported monthly to DMAHS.

 

  2. Any and all changes in participating physician specialists, health care providers, CNPs/CNSs, ancillary providers, and other subcontractors must be reported to DMAHS on a monthly basis.

 

  B. DMAHS review of provider network deficiencies will be conducted on a quarterly basis or more frequently as may be required.

 

  C. The contractor shall provide the HBC with a full network on a monthly basis in accordance with the specifications found in Section A.4.1 of the Appendices. The electronic files shall be sent to DMAHS, and a copy to the DMAHS’ designee for distribution.

 

4.8.4  PROVIDER DIRECTORY REQUIREMENTS

 

The contractor shall prepare a provider directory which shall be presented in the following manner. Fifty (50) copies of the provider directory, and any updates, shall be provided to the HBC, and ten (10) copies shall be provided to DMAHS at least every six months or within 30 days of an update.

 

  A. Primary care providers who will serve enrollees listed by

 

  County, by city, by specialty

 

  Provider name and degree; specialty board eligibility/certification status; office address(es) (actual street address); telephone number; fax number if available; office hours at each location; indicate if a provider serves enrollees with disabilities and how to receive additional information such as type of disability; hospital affiliations; transportation availability; special appointment instructions if any; languages spoken; disability access; and any other pertinent information that would assist the enrollee in choosing a PCP.

 

  B. Contracted specialists and ancillary services providers who will serve enrollees

 

  Listed by county, by city, by physician specialty, by non-physician specialty, and by adult specialist and by pediatric specialist for those specialties indicated in Section 4.8.8.C.

 

Amended as of July 1, 2004    IV-98


  C. Subcontractors

 

  Provide, at a minimum, a list of all other health care providers by county, by service specialty, and by name. The contractor shall demonstrate its ability to provide all of the services included under this contract.

 

4.8.5  CREDENTIALING/RECREDENTIALING REQUIREMENTS/ISSUES

 

The contractor shall develop and enforce credentialing and recredentialing criteria for all provider types which should follow the CMS’ credentialing criteria, as delineated in the NJ modified QARI/QISMC standards found in Article 4.6.1 and Section B.4.14 of the Appendices, and comply with N.J.A.C. 8:38C-1 et seq.

 

4.8.6  LABORATORY SERVICE PROVIDERS

 

  A. The contractor shall ensure that all laboratory testing sites providing services under this contract, including those provided by primary care physicians, specialists, other health care practitioners, hospital labs, and independent laboratories have either a Clinical Laboratory Improvement Amendment (CLIA) certificate of waiver or a certificate of registration along with a CLIA identification number, and comply with New Jersey DHSS disease reporting requirements. Those laboratory service providers with a certificate of waiver shall provide only those tests permitted under the terms of their waiver. Laboratories with certificates of registration may perform a full range of laboratory tests.

 

  1. The contractor shall provide to DMAHS, on request, copies of certificates that its own laboratory or any other laboratory it conducts business with, has a CLIA certificate for the services it is performing as fulfillment of requirements in 42 C.F.R. § 493.1809.

 

  2. If the contractor has its own laboratory, the contractor shall submit at the time of initial contracting a written list of all diagnostic tests performed in its own laboratory if applicable and those tests which are referred to other laboratories annually and within fifteen (15) working days of any changes.

 

  3. The contractor shall inform DMAHS and provide a geographic access analysis in accordance with the specifications found in the Appendix, Section A.4.3 if it contracts with a new laboratory subcontractor 45 days prior to the effective date of the subcontractor’s contract and shall notify DMAHS of a termination of a laboratory subcontractor 90 days prior to the effective date of the subcontractor’s termination. The contractor shall provide a copy of a new subcontractor’s certificate of waiver or certificate of registration within ten (10) days of operation.

 

Amended as of July 1, 2004    IV-99


  3. Other:

 

  a. Genetic Testing and Counseling Centers

 

  b. Hemophilia Treatment Centers

 

  H. Other Specialty Centers/Providers [Institutional File]

 

Contractor should establish relationships with the following providers/centers on a consultant or referral basis.

 

  1. Spina Bifida Centers/providers

 

  2. Adult Scoliosis

 

  3. Autism and Attention Deficits

 

  4. Spinal Cord Injury

 

  5. Lead Poisoning Treatment Centers

 

  6. Child Abuse Regional Diagnostic Centers

 

  7. County Case Management Units

 

  8. Psychologists (for clients of DDD)

 

  9. Physical Medicine (for inpatient rehabilitation services)

 

  10. Maternal & Fetal Medicine

 

  11. Medical Toxicology

 

Amended as of July 1, 2004    IV-107


  1. Provider Network Access Standards and Ratios

 

Specialty


   A - Miles per 2

   B - Miles per 1

   Min. No. Per County
Except Where Noted


    Capacity Limit
Per Provider


 
     Urban

   Non-Urban

   Urban

   Non-urban

    

PCP Children     GP

   6    15    2    10    2     1:    1,500  

                            FP

   6    15    2    10    2     1:    1,500  

                            Peds

   6    15    2    10    2     1:    1,500  

        Adults        GP

   6    15    2    10    2     1:    1,500  

                            FP

   6    15    2    10    2     1:    1,500  

                            IM

   6    15    2    10    2     1:    1,500  

CNP/CNS

   6    15    2    10    2     1:    1,000  

CNM

   12    25    6    15    2     1:    1,500  

Dentist, Primary Care

   6    15    2    10    2     1:    1,500  

Allergy

   15    25    10    15    2     1:  75,000  

Anesthesiology

   15    25    10    15    2     1:  17,250  

Cardiology

   15    25    10    15    2     1:100,000  

Cardiovascular Disease

   15    25    10    15    2     1:166,000  

Chiropractor

   15    25    10    15    1     1:  20,000  

Colorectal surgery

   15    25    10    15    2     1:  30,000  

Dermatology

   15    25    10    15    2     1:  75,000  

Emergency Medicine

   15    25    10    15    2     1:  19,000  

Endocrinology

   15    25    10    15    2     1:143,000  

Endodontia

   15    25    10    15    1  (where available)   1:  30,000  

Gastroenterology

   15    25    10    15    2     1:100,000  

General Surgery

   15    25    10    15    2     1:  30,000  

Geriatric Medicine

   15    25    10    15    1     1:  10,000  

Hematology

   15    25    10    15    2     1:100,000  

Infectious Disease

   15    25    10    15    2     1:125,000  

Neonatology

   15    25    10    15    2     1:100,000  

Nephrology

   15    25    10    15    2     1:125,000  

Neurology

   15    25    10    15    2     1:100,000  

Neurological Surgery

   15    25    10    15    2     1:166,000  

Obstetrics/Gynecology

   15    25    10    15    2     1:    7,100  

Oncology

   15    25    10    15    2     1:100,000  

Ophthalmology

   15    25    10    15    2     1:    60,00  

Optometrist

   15    25    10    15    2     1:    8,000  

Oral Surgery

   15    25    10    15    2     1:  20,000  

Orthodontia

   15    25    10    15    1     1:  20,000  

Orthopedic Surgery

   15    25    10    15    2     1:  28,000  

Otolaryngology (ENT)

   15    25    10    15    2     1:  53,000  

Periodontia

   15    25    10    15    1  (where available)   1:  30,000  

Physical Medicine

   15    25    10    15      (where applicable)   1:  75,000  

Plastic Surgery

   15    25    10    15    2     1:250,000  

Podiatrist

   15    25    10    15    2     1:  20,000  

Prosthodontia

   15    25    10    15    1  (where available)   1:  30,000  

Psychiatrist

   15    25    10    15    2     1:  30,000  

Psychologist

   15    25    10    15    —       1:  30,000  

Pulmonary Disease

   15    25    10    15    2     1:100,000  

Radiation Oncology

   15    25    10    15    2     1:100,000  

Radiology

   15    25    10    15    2     1:  25,000  

Rheumatology

   15    25    10    15    2     1:150,000  

Audiology

   12    25    6    15    2     1:100,000  

Thoracic Surgery

   15    25    10    15    2     1:150,000  

Urology

   15    25    10    15    2     1:  60,000  

Fed Qual Health Co

                       1     1 /county if
available
 
 

Hospital

   20    35    10    15    2     2 per county
(where applicable
 
)

Pharmacies

   10    15    5    12          1:    1,000  

Laboratory

   N/A    N/A    7    12             

DME/Med Supplies

   12    25    6    15    1     1:  50,000  

Hearing Aid

   12    25    6    15    1     1:  50,000  

Optical Appliance

   12    25    6    15    2     1:  50,000  

 

Amended as of July 1, 2004    IV-108


of medicine in the following counties: Cape May, Cumberland. Gloucester, Hunterdon, Salem, Sussex.

 

  b. Cardiology, pediatric – In-county alternative: adult cardiovascular disease; out of county pediatric referral applies to: Cumberland, Hunterdon, Somerset, Sussex, Warren.

 

  c. Endocrinology, adult – In-county alternative: none, refer out of county for Cape May, Gloucester, Sussex, Warren.

 

  d. Endocrinology, pediatric – In-county alternative: adult endocrinologist: out of county referral for pediatric endocrinology applies to: Atlantic, Cape May, Cumberland, Gloucester, Hunterdon, Mercer, Ocean, Salem, Somerset, Sussex, Warren.

 

  e. Gastroenterology, pediatric – In-county alternative: adult gastroenterologists; out of county referral for pediatric gastroenterology applies to: Atlantic, Burlington, Cape May, Cumberland, Gloucester, Hunterdon, Mercer, Ocean, Salem, Sussex, Warren.

 

  f. General Surgery, pediatric – In-county alternative: adult general surgery; out of county referral for pediatrics applies to: Burlington, Cape May, Cumberland, Gloucester, Hunterdon, Mercer, Morris, Salem, Somerset, Sussex, Warren.

 

  g. Geriatrics – In-county alternative: Family Practitioner or Internist; applies to: Cape May, Cumberland, Gloucester, Mercer, Morris, Salem, Somerset, Sussex, Warren.

 

  h. Hematology/Oncology, pediatric – In-county alternative: none; out of county pediatrics referral applies to: Burlington, Cape May, Cumberland, Gloucester, Salem, Somerset, Warren.

 

  i. Infectious Disease, pediatric – In-county alternative: Adult infectious disease; out of county pediatric referral applies to: Atlantic, Burlington, Cape May, Cumberland, Gloucester, Hunterdon, Ocean, Salem, Somerset, Sussex, Warren.

 

  j. Nephrology, adult – In-county alternative: none; refer out of county for Cape May, Sussex, Warren.

 

  k. Nephrology, pediatric – In-county alternative; adult nephrologist; out of county pediatric referral applies to: Atlantic, Burlington, Cape May, Cumberland, Gloucester, Hunterdon, Mercer, Monmouth, Ocean, Salem, Somerset, Sussex, Warren.

 

Amended as of July 1, 2004    IV-114


  l. Neonatal/Perinatal medicine – Alternative: none, refer out of county.

 

  m. Neurology, pediatric – In-county alternative: adult neurology; out of county pediatric referral applies to: Burlington, Cape May, Cumberland, Gloucester, Hunterdon, Sussex, Warren.

 

  n. Neurological Surgery – In-county alternative: none; out of county referral applies to: Cape May, Cumberland, Gloucester, Hudson, Salem, Warren.

 

  o. Plastic Surgery – In-county alternative: none; out of county referral applies to: Cape May, Salem, Sussex, Warren.

 

  p. Pulmonary Disease, pediatric – In-county alternative: Adult pulmonary disease; out of county pediatric referral applies to: Burlington, Cape May, Cumberland, Gloucester, Ocean, Warren.

 

  q. Radiation Oncology – In-county alternative: none; out of county referral applies to: Cape May, Salem. Sussex, Warren.

 

  r. Rheumatology, pediatric – In-county alternative: adult rheumatology; out of county pediatric referral applies to: all counties except Bergen and Essex.

 

  s. Thoracic surgery – In-county alternative: none, refer out of county for Cape May, Hunterdon, Morris, Sussex, Warren.

 

  4. Hospitals. For the following counties, the contractor may limit its hospital provider network to one (1) hospital, which must be a full service, acute care hospital including at least licensed medical-surgical, pediatric, obstetrical, and critical care services: Cape May, Cumberland, Gloucester, Hunterdon, Salem, Somerset, Sussex, and Warren.

 

4.8.9  DENTAL PROVIDER NETWORK REQUIREMENTS

 

  A. The contractor shall establish and maintain a dental provider network, including primary and specialty care dentists, which is adequate to provide the full scope of benefits. The contractor shall include general dentists and pediatric dentists as primary care dentists (PCDs). A system whereby the PCD initiates and coordinates any consultations or referrals for specialty care deemed necessary for the treatment and care of the enrollee is preferred.

 

  B. The dental provider network shall include sufficient providers able to meet the dental treatment requirements of patients with developmental disabilities. (See Article 4.5.2E for details.)

 

Amended as of July 1, 2004    IV-115


  5. The contractor shall submit to DMAHS for review and approval prior to implementation any changes required to comply with HIPAA.

 

  G. The contractor shall submit at least annually or 30 days prior to any changes, lists of names, addresses, ownership/control information of participating providers and subcontractors, and individuals or entities, which shall be incorporated in this contract.

 

  1. The contractor shall obtain prior DMAHS review and written approval of any proposed plan for merger, reorganization or change in ownership of the contractor and approval by the appropriate State regulatory agencies.

 

  2. The contractor shall comply with Article 4.9.1 G.I to ensure uninterrupted and undiminished services to enrollees, to evaluate the ability of the modified entity to support the provider network, and to ensure that any such change has no adverse effects on DMAHS 1 managed care program and shall comply with the Departments of Banking and Insurance, and Health and Senior Services statutes and regulations.

 

  H. The contractor shall demonstrate its ability to provide all of the services included under this contract through the approved network composition and accessibility.

 

  I. The contractor shall not oblige providers to violate their state licensure regulations.

 

  J. The contractor shall provide its providers and subcontractors with a schedule of fees and relevant policies and procedures at least 30 days prior to implementation.

 

  K. The contractor shall arrange for the distribution of informational materials to all its providers and subcontractors providing services to enrollees, outlining the nature, scope, and requirements of this contract.

 

  L. Subcontractor Delegation. The contractor shall monitor any functions and responsibilities it delegates to any subcontractor. The contractor shall be accountable for any and all functions and responsibilities it delegates to a subcontractor. The contractor shall obtain the prior approval of DMAHS for any such delegation and shall meet the requirements of 42 C.F.R. § 438.

 

4.9.2  CONTRACT SUBMISSION

 

The contractor shall submit to DMAHS one complete, fully executed contract for each type of provider, i.e., primary care physician, physician specialist, non-physician practitioner, hospital and other health care providers/services covered under the benefits package, subcontract and the form contract of any subcontractor’s provider contracts. The use of a signature stamp is not permitted and shall not be considered a fully executed contract. Contracts shall be submitted with all attachments, appendices, referenced

 

Amended as of July 1, 2004    IV-118


documents, and with rate schedules, etc., upon request. A copy of the appropriate completed contract checklist for DHS, DHSS , and DOB shall be attached to each contract form. Regulatory approval and approval by the Department is required for each provider contract form and subcontract prior to use. Submission of all other contracts shall follow the format and procedures described below:

 

  A. Copies of the complete fully executed contract with every FQHC. Certification of the continued in force contracts previously submitted will be permitted.

 

  B. Hospital contracts shall list each specific service to be covered including but not limited to:

 

  1. Inpatient services;

 

  2. Anesthesia and whether professional services of anesthesiologists and nurse anesthetists are included;

 

  3. Emergency room services

 

  a. Triage fee - whether facility and professional fees are included;

 

  b. Medical screening fee - whether facility and professional fees are included;

 

  c. Specific treatment rates for:

 

  (1) Emergent services

 

  (2) Urgent services

 

  (3) Non-urgent services

 

  (4) Other

 

  d. Other - must specify

 

  4. Neonatology - facility and professional fees

 

  5. Radiology

 

  a Diagnostic

 

  b. Therapeutic

 

  c. Facility fee

 

  d. Professional services

 

  6. Laboratory - facility and professional services

 

  7. Outpatient/clinic services must be specific and address

 

  a. School-based health service programs

 

  b. Audiology therapy and therapists

 

  8. AIDS Centers

 

  9. Any other specialized service or center of excellence

 

  10. Hospice services if the hospital has an approved hospice agency that is Medicare certified.

 

  11. Home Health agency services if hospital has an approved home health agency license from the Department of Health and Senior Services that meets licensing and Medicare certification participation requirements.

 

  12. Any other service.

 

  C. FQHC contracts:

 

Amended as of July 1, 2004    IV-119


  C. The contractor shall accept enrollment of Medicaid/NJ FamilyCare eligible persons within the defined enrollment areas in the order in which they apply or are auto-assigned to the contractor (on a random basis with equal distribution among all participating contractors) without restrictions, within contract limits. Enrollment shall be open at all times except when the contract limits have been met. A contractor shall not deny enrollment of a person with an SSI disability or New Jersey Care Disabled category who resides outside of the enrollment area. However, such enrollee with a disability shall be required to utilize the contractor’s established provider network. The contractor shall accept enrollees for enrollment throughout the duration of this contract.

 

  D. Enrollment timeframe. As of the effective date of enrollment, and until the enrollee is disenrolled from the contractor’s plan, the contractor shall be responsible for the provision and cost of all care and services covered by the benefits package listed in Article 4.1. Enrollees who become eligible to receive services between the 1 st through the end of the month shall be eligible for Managed Care services in that month. When an enrollee is shown on the enrollment roster as covered by a contractor’s plan, the contractor shall be responsible for providing services to that person from the first day of coverage shown to the last day of the calendar month of the effective date of disenrollment. DMAHS will pay the contractor a capitation rate during this period of time.

 

  E. Hospitalizations. For any eligible person who applies for participation in the contractor’s plan, but who is hospitalized prior to the time coverage under the plan becomes effective, such coverage shall not commence until the date after such person is discharged from the hospital and DMAHS shall be liable for payment for the hospitalization, including any charges for readmission within forty-eight (48) hours of discharge for the same diagnosis. If an enrollee’s disenrollment or termination becomes effective during a hospitalization, the contractor shall be liable for hospitalization until the date such person is discharged from the hospital, including any charges for readmission within forty- eight (48) hours of discharge for the same diagnosis. The contractor shall notify DMAHS within 180 days of initial hospital admission.

 

  F. Unless otherwise required by statute or regulation, the contractor shall not condition any Medicaid/NJ FamilyCare eligible person’s enrollment upon the performance of any act or suggest in any way that failure to enroll may result in a loss of Medicaid/NJ FamilyCare benefits.

 

  G. There shall be no retroactive enrollment in Managed Care. Services for those beneficiaries during any retroactive period will remain fee-for-service, except for individuals eligible under NJ FamilyCare Plans B, C, D, and H who are not eligible until enrolled in an MCE. Coverage shall continue indefinitely unless this contract expires or is terminated, or the enrollee is no longer eligible or is deleted from the contractor’s list of eligible enrollees.

 

Amended as of July 1, 2004    V - 7


  R. Complaints and Grievances/Appeals

 

  1. Procedures for resolving complaints, as approved by the DMAHS;

 

  2. A description of the grievance/appeal procedures to be used to resolve disputes between a contractor and an enrollee, including: the name, title. or department, address, and telephone number of the person(s) responsible for assisting enrollees in grievance/appeal resolutions; the time frames and circumstances for expedited and standard grievances; the right to appeal a grievance determination and the procedures for filing such an appeal; the time frames and circumstances for expedited and standard appeals; the right to designate a representative; a notice that all disputes involving clinical decisions will be made by qualified clinical personnel; and that all notices of determination will include information about the basis of the decision and further appeal rights, if any;

 

  3. The contractor shall notify all enrollees in their primary language of their rights to file grievances and appeal grievance decisions by the contractor;

 

  S. An explanation that Medicaid/NJ FamilyCare Plan A enrollees, and Plans D and H enrollees with a program status code of 380, have the right to a Medicaid Fair Hearing with DMAHS and the appeal process through the DHSS for Medicaid and NJ FamilyCare enrollees, including instructions on the procedures involved in making such a request;

 

  T. Title, addresses, phone numbers and a brief description of the contractor’s plan for contractor management/service personnel;

 

  U. The interpretive, linguistic, and cultural services available through the contractor’s plan;

 

  V. An explanation of the terms of enrollment in the contractor’s plan, continued enrollment, automatic re-enrollment, disenrollment procedures, time frames for each procedure, default procedures, enrollee’s rights and responsibilities and causes for which an enrollee shall lose entitlement to receive services under this contract, and what should be done if this occurs;

 

  W. A statement strongly encouraging the enrollee to obtain a baseline physical and dental examination, and to attend scheduled orientation sessions and other educational and outreach activities;

 

  X. A description of the EPSDT program, and language encouraging enrollees to make regular use of preventive medical and dental services;

 

  Y. Provision of information to enrollees or, where applicable, an authorized person, to assist them in the selection of a PCP;

 

Amended as of July 1, 2004    V - 15


The contractor’s system and procedure shall be available to both Medicaid beneficiaries and NJ FamilyCare beneficiaries. All enrollees __ve available the complaint and grievance/appeal process under the contractor’s plan, the Department of Health and Senior Services and, for Medicaid and certain NJ FamilyCare beneficiaries (i.e., Plan A enrollees and beneficiaries with a PSC of 380 under Plan D), the Medicaid Fair Hearing process. Individuals eligible solely through NJ FamilyCare Plans B, C, D, and H (except for Plan D and H individuals with a program status code of 380), do not have the right to a Medicaid Fair Hearing.

 

  B. Complaints. The contractor shall have procedures for receiving, responding to and documenting resolution of enrollee complaints that are received orally and are of a less serious or formal nature. Complaints that are resolved to the enrollee’s satisfaction within three (3) business days of receipt do not require a formal written response or notification. The contractor shall call back an enrollee within twenty-four hours of the initial contact if the contractor is unavailable for any reason or the matter cannot be readily resolved during the initial contact. Any complaint that is not resolved within three business days shall be treated as a grievance/appeal, in accordance with requirements defined in Article 5.15.3.

 

  C. HBC Coordination. The contractor shall coordinate its efforts with the health benefits coordinator including referring the enrollee to the HBC for assistance as needed in the management of the complaint/grievance/appeal procedures.

 

  D. DMAHS Intervention. DMAHS shall have the right to intercede on an enrollee’s behalf at any time during the contractor’s complaint/grievance/appeal process whenever there is an indication from the enrollee, or, where applicable, authorized person, or the HBC that a serious quality of care issue is not being addressed timely or appropriately. Additionally, the enrollee may be accompanied by a representative of the enrollee’s choice to any proceedings and grievances/appeals.

 

  E. Legal Rights. Nothing in this Article shall be construed as removing any legal rights of enrollees under State or federal law, including the right to file judicial actions to enforce rights.

 

5.15.2  NOTIFICATION TO ENROLLEES OF GRIEVANCE/APPEAL PROCEDURE

 

  A.

The contractor shall provide all enrollees or, where applicable, an authorized person, upon enrollment in the contractor’s plan, and annually thereafter, pursuant to this contract, with a concise statement of the contractor’s grievance/appeal procedure and the enrollees’ rights to a hearing by the Independent Utilization Review Organization (IURO) per NJAC 8:38-8.7 as well as their right to pursue the Medicaid Fair Hearing process described in N.J.A.C 10:49-10.1 et seq. The information shall be provided through an annual mailing, a member handbook, or any other method approved by DMAHS. The contractor shall prepare the

 

Amended as of July 1, 2004    V - 36


 

provider performance. Practice guidelines may be included in a separate document.

 

  9. The contractor’s policies and procedures

 

  10. PCP responsibilities

 

  11. Other provider/subcontractors’ responsibilities

 

  12. Prior authorization and referral procedures

 

  13. Description of the mechanism by which a provider can appeal a contractor’s service decision through the DHSS’ Independent Utilization Review Organization process

 

  14. Protocol for encounter data element reporting/records

 

  15. Procedures for screening and referrals for the MH/SA services

 

  16. Medical records standards

 

  17. Payment policies

 

  18. Enrollee rights and responsibilities

 

  B. Bulletins. The contractor shall develop and disseminate bulletins as needed to incorporate any and all changes to the Provider Manual. All bulletins shall be mailed to the State at least three (3) calendar days prior to publication or mailing to the providers or as soon as feasible. The Department shall have the right to issue and/or modify the bulletins at any time. If the DHS determines that there are factual errors or misleading information, the contractor shall be required to issue corrected information in the manner determined by the DHS.

 

  C. Timeframes. Within twenty (20) calendar days after the contractor places a newly enrolled provider in an active status, the contractor shall furnish the provider with a current Provider Manual, all related bulletins and the contractor’s methodology for supplying encounter data.

 

  D. The contractor shall provide a current Provider Manual to the Department annually. All updates of the manual shall also be provided to the Department within 30 days of the revision.

 

  E. The Provider Manual and all policies and procedures shall be reviewed at least annually to ensure that the contractor’s current practices and contract requirements are reflected in the written policies and procedures.

 

Amended as of July 1, 2004    VI-2


measured by procedure codes specified in Appendix Section B.7.5 using encounter data. If the contractor has not achieved the eighty (80) percent participation rate by the end of the twelve-month period, it shall submit a corrective action plan to DMAHS within thirty (30) days of notification by DMAHS of its actual participation rate. DMAHS shall have the right to conduct a follow-up onsite review and/or impose financial damages for non-compliance.

 

  a. Mandatory Sanction. Failure of the contractor to achieve the minimum screening rate shall require the following refund of capitation paid:

 

  i. Achievement of a 50 percent to less than 60 percent EPSDT screening, dental visit and immunization rate (the lowest measured rate of each of the components of EPSDT screening, i.e., periodic exam, immunization rate, and dental screening rate, shall be considered to be the rate for EPSDT participation and the basis for the sanction): refund of $1 per enrollee for all enrollees under age 21 not screened.

 

  ii. Achievement of a 40 percent to less than 50 percent EPSDT screening, dental visit and immunization rate: refund of $2 per enrollee for all enrollees under age 21 not screened.

 

  iii. Achievement of a 30 percent to less than 40 percent EPSDT screening, dental visit and immunization rate: refund of $3 per enrollee for all enrollees under age 21 not screened.

 

  iv. Achievement of less than 30 percent: refund of $4 per enrollee for all enrollees under age 21 not screened.

 

  b. Discretionary Sanction. The DMAHS shall have the right to impose a financial or administrative sanction if the contractor’s performance screening rate is between sixty (60) - seventy (70) percent. The DMAHS, in its sole discretion, may impose a sanction after review of the contractor’s corrective action plan and ability to demonstrate good faith efforts to improve compliance.

 

  2. Failure to achieve and maintain the required screening rate shall result in the Local Health Departments being permitted to screen the contractor’s pediatric members. The cost of these screenings shall be paid by the DMAHS-to the LHD, and the screening cost shall be deducted from the contractor’s capitation rate in addition to the damages imposed as a result of failure to achieve EPSDT performance standards.

 

  3.

Mandatory sanctions may be offset when the contractor demonstrates improved compliance. The Division, in its sole discretion, may reduce the sanction amount by $1 for each twelve (12) point improvement over prior reporting period

 

Amended as of July 1, 2004    VII-29


 

performance rate. Offsets shall not reduce the financial sanction amount to below $1 per enrollee not screened.

 

  B. Blood Lead Screening

 

  1. The contractor shall ensure that it has achieved an eighty (80) percent blood lead screening rate of its enrollees under three years of age during a twelve (12)-month contract period. Blood lead screening is described in Article 4 and shall be measured using encounter data and the DHSS database. If the contractor has not achieved the eighty (80) percent blood lead screening rate by the end of the twelve (12)-month period, it shall submit a corrective action plan to DMAHS within thirty (30) days of notification by DMAHS of its actual blood lead level screening rate. DMAHS shall have the right to conduct a follow-up onsite review and/or impose financial damages for non-compliance.

 

  a. Mandatory sanction. Failure of the contractor to achieve sixty (60) percent screening rate shall require the following refund of capitation paid:

 

  i Achievement of a 50 percent to less than 60 percent lead screening rate: refund of $2 per enrollee for all enrollees under age 3 not screened.

 

  ii Achievement of a 40 percent to less than 50 percent lead screening rate: refund of $3 per enrollee for all enrollees under age 3 not screened.

 

  iii Achievement of a 30 percent to less than 40 percent lead screening rate: refund of $4 per enrollee for all enrollees under age 3 not screened.

 

  iv Achievement of less than 30 percent lead screening rate: refund of $5 per enrollee for all enrollees under age 3 not screened.

 

  b. Discretionary sanction. The DMAHS shall have the right to impose a financial or administrative sanction if the contractor’s performance screening rate is between sixty (60) – seventy (70) percent. The DMAHS, in its sole discretion, may impose a sanction after review of the contractor’s corrective action plan and ability to demonstrate good faith efforts to improve compliance.

 

  C. The contractor must demonstrate continuous quality improvement in achieving the performance standards for EPSDT and lead screenings as stated in Article 4. The Division shall, in its sole discretion, determine the appropriateness of contractor proposed corrective action and the imposition of any other Financial or administrative sanctions in addition to those set out above.

 

Amended as of July 1, 2004    VII-30


7.20 CONTRACTOR CERTIFICATIONS

 

7.20.1 GENERAL PROVISIONS

 

  A. With respect to any report, invoice, record, papers, documents, books of account, or other contract-required data submitted to the Department in support of an invoice or documents submitted to meet contract requirements, including, but not limited to, proofs of insurance and bonding, Lobbying Certifications and Disclosures, Conflict of Interest Disclosure Statements and/or Conflict of Interest Avoidance Plans, pursuant to the requirements of this contract, the Contractor’s Representative or his/her designee shall certify that the report, invoice, record, papers, documents, books of account or other contract required data is current, accurate, complete and in full compliance with legal and contractual requirements to the best of that individual’s knowledge and belief.

 

  B. The contractor shall attest, based on best knowledge, information, and belief, as to the accuracy, completeness and truthfulness of enrollment information, encounter data, provider networks, marketing materials, provider and beneficiary notifications and educational materials and any other information/documents specified in this contract.

 

7.20.2  CERTIFICATION SUBMISSIONS

 

  A. Where in this contract there is a requirement that the contractor “certify” or submit a “certification,” such certification shall be in the form of an affidavit or declaration under penalty of perjury dated and signed by the Contractor’s Representative or his/her designee.

 

  B. The data must be certified by one of the following:

 

  1. Chief Executive Officer (CEO)

 

  2. Chief Financial Office (CFO)

 

  3. An individual who has delegated authority to sign for, and who reports directly to the contractor’s CEO or CFO.

 

  C. The contractor shall submit the certification concurrently with the certified data. (See Appendix, Section A.7.1 for certification forms.)

 

7.20.3  ENVIRONMENTAL COMPLIANCE

 

The contractor shall comply with all applicable environmental laws, rules, directives, standards, orders, or requirements, including but not limited to, Section 306 of the Clean Air Act (42 U.S.C § 1857(h)), Section 508 of the Clean Water Act (33 U.S.C. § 1368), Executive Order 11738, and the Environmental Protection Agency (EPA) regulations (40 C.F.R., Part 15) that prohibit the use of the facilities included on the EPA List of Violating Facilities.

 

Amended as of July 1, 2004    VII-34


shall include., but not be limited to, utilization information on enrollee encounters with PCPs, children who have not received an EPSDT examination or a blood lead screening, specialty claims, prescriptions, inpatient stays, and emergency room use.

 

  E. The contractor shall collect and analyze data to implement effective quality assurance, utilization review, and peer review programs in which physicians and other health care practitioners participate. The contractor shall review and assess data using statistically valid sampling techniques including, but not limited to, the following:

 

Primary care practitioner audits: specialty audits; inpatient mortality audits; quality of care and provider performance assessments; quality assurance referrals; credentialing and recredentialing; verification of encounter reporting rates; quality assurance committee and subcommittee meeting agendas and minutes; enrollee complaints, grievances, and follow-up actions; providers identified for trending and sanctioning, including providers with low blood lead screening rates; special quality assurance studies or projects; prospective, concurrent, and retrospective utilization reviews of inpatient hospital stays; and denials of off-formulary drug requests.

 

  F. The contractor shall prepare and submit to DMAHS quarterly reports to be reported by hard copy and diskette in a format and software application system determined by DMAHS, containing summary information on the contractor’s operations for each quarter of the program (See Section A.7 of the Appendices, Tables 1 through 21. Exception – Tables 3A and 3B shall be submitted monthly by the fifteenth ( 15 t h ) of every month.). These reports shall be received by DMAHS no later than forty-five (45) calendar days after the end of the quarter. After a grace period of five (5) calendar days, for each calendar day after a due date that DMAHS has not yet received at a prescribed location a report that fulfills the requirements of any one item, assessment for damages equal to one half month’s negotiated blended capitation rate that would normally be owed by DMAHS to the contractor for one recipient shall be applied. The damages shall be applied as an offset to subsequent payments to the contractor.

 

The contractor shall be responsible for continued reporting beyond the term of the contract because of lag time in submitting source documents by providers.

 

  G. The contractor may submit encounter reports daily but must submit encounter reports at least quarterly. However, encounter reports will be processed by DMAHS’ fiscal agent no more frequently than monthly. All encounters shall be reported to DMAHS within seventy-five (75) days of the end of the quarter in which they are received by the contractor and within one year plus seventy-five (75) days from the date of service.

 

Amended as of July 1, 2004    VII-38


  H. The contractor shall annually and at the time changes are made report its staffing positions including the names of supervisory personnel (Director level and above and the QM/UR personnel), organizational chart, and any position vacancies in these major areas.

 

  I. DMAHS shall have the right to create additional reporting requirements at any time as required by applicable federal or State laws and regulations, as they exist or may hereafter be amended and incorporated into this contract.

 

  J. Reports that shall be submitted on an annual or semi-annual basis, as specified in this contract, shall be due within sixty (60) days of the close of the reporting period, unless specified otherwise.

 

  K. MCSA Paid Claims Reconciliation. On a quarterly basis, the contractor shall provide paid claims data, via an encounter data file or separate paid claims file, that meet the HIPAA format requirements for audit and reconciliation purposes. The contractor shall provide documentation that demonstrates a 100% reconciliation of the amounts paid to the amounts billed to the DMAHS. The paid claims data shall include at a minimum, claim type, provider type, category of service, diagnosis code (5 digits), procedure/revenue code, Internal Control Number or Patient Account Number under HIPAA, provider ID, dates of services, that will allow the DMAHS to price claims in comparison to Medicaid fee schedules for evaluation purposes.

 

  L. Encounter Data Submissions. The contractor shall cooperate with the DMAHS in its review of the status of encounter data submissions to determine needed improvements for accuracy and completeness of encounter data submissions. With the contract period beginning July 2005, the contractor will be subject to additional sanctions if not in full compliance with encounter data submission standards.

 

7.27 FINANCIAL STATEMENTS

 

7.27.1  AUDITED FINANCIAL STATEMENTS (SAP BASIS)

 

  A. Annual Audit. The contractor shall submit its audited annual financial statements prepared in accordance with Statutory Accounting Principles (SAP) certified by an independent public accountant no later than June 1 of each year, for the immediately preceding calendar year as well as for any company that is a financial guarantor for the contractor in accordance with N.J.S.A. 8:38-11.6.

 

  B. Audit of Rate Cell Grouping Costs

 

The contractor shall submit, quarterly, reports found in Appendix, Section A in accordance with the “HMO Financial Guide for Reporting Medicaid/NJ Family Care Rate Cell Grouping Costs” (Appendix, Section B7.3). These reports shall be

 

Amended as of July 1, 2004    VII-39


8.5.3  NEWBORN INFANTS

 

The contractor shall be reimbursed for newborns from the date of birth through the first 60 days after the birth through the period ending at the end of the month in which the 60 th day falls by a supplemental payment as part of the supplemental maternity payment. Thereafter, capitation payments will be made prospectively, i.e., only when the baby’s name and ID number are accreted to the Medicaid eligibility file and formally enrolled in the contractor’s plan.

 

8.5.4  SUPPLEMENTAL PAYMENT PER PREGNANCY OUTCOME

 

Because costs for pregnancy outcomes were not included in the capitation rates, the contractor shall be paid supplemental payments for pregnancy outcomes for all eligibility categories.

 

Payment for pregnancy outcome shall be a single, predetermined lump sum payment. This amount shall supplement the existing capitation rate paid. The Department will make a supplemental payment to contractors following pregnancy outcome. For purposes of this Article, pregnancy outcome shall mean each live birth, still birth or miscarriage occurring at the thirteenth (13 th ) or greater week of gestation. This supplemental payment shall reimburse the contractor for its inpatient hospital, antepartum, and postpartum costs incurred in connection with delivery. Costs for care of the baby for the first 60 days after the birth plus through the end of the month in which the 60 th day falls are included (See Section 8.5.3). Regional payment shall be made by the State to the contractor based on submission of a financial summary report of hospital and/or birthing center claims paid for final pregnancy outcomes. No other services, inpatient hospital or otherwise, rendered prior to final pregnancy outcome shall qualify or be payable for a maternity supplement.

 

The report shall be accompanied by a signed certification form and an electronic file to include:

 

  1. Paid inpatient hospital/birthing center claims;

 

  2. Name of mother;

 

  3. Mother’s Medicaid identification number;

 

  4. Newborn’s name, if known;

 

  5. Diagnosis and five-digit ICD-9 codes, including V-codes, specified by DMAHS; and

 

  6. Place of service.

 

The contractor shall continue to submit encounter data that will document each paid claim reported on the financial summary report. The DMAHS will conduct a reconciliation of these paid claims utilizing encounter data.

 

Amended as of July 1, 2004    VIII-8


8.5.5 PAYMENT FOR CERTAIN BLOOD CLOTTING FACTORS

 

  K. Hospitalizations. For any eligible person who applies for participation in the contractor’s plan, but who is hospitalized prior to the time coverage under the plan becomes effective, such coverage shall not commence until the date after such person is discharged from the hospital and DMAHS shall be liable for payment for the hospitalization, including any charges for readmission within forty-eight (48) hours of discharge for the same diagnosis. If an enrollee’s disenrollment or termination becomes effective during a hospitalization, the contractor shall be liable for hospitalization until the date such person is discharged from the hospital, including any charges for readmission within forty-eight (48) hours of discharge for the same diagnosis. The contractor must notify DMAHS of these occurrences to facilitate payment to appropriate providers.

 

  L. Continuation of Benefits. The contractor shall continue benefits for all enrollees for the duration of the contract period for which capitation payments have been made, including enrollees in an inpatient facility until discharge. The contractor shall notify DMAHS of these occurrences.

 

  M. Drug Carve-Out Report. The DMAHS will provide the contractor with a monthly electronic file of paid drug claims data for non-dually eligible, ABD enrollees.

 

  N. MCSA Administrative Fee. The Contractor shall receive a monthly administrative fee, PMPM, for its MCSA enrollees, by the fifteenth (15 th ) day of any month during which health care services will be available to an enrollee.

 

  O. Reimbursement for MCSA Enrollee Paid Claims. The DMAHS shall reimburse the contractor for all claims paid on behalf of MCSA enrollees. The contractor shall submit to DMAHS a financial summary report of claims paid on behalf of MCSA enrollees on a weekly basis. The report shall be summarized by category of service corresponding to the MCSA benefits and payment dates, accompanied by an electronic file of all individual claim numbers for which the State is being billed.

 

  P. MCSA Claims Payment Audits. The contractor shall monitor and audit claims payments to providers to identify payment errors, including duplicate payments, overpayments, underpayments, and excessive payments. For such payment errors (excluding underpayments), the contractor shall refund DMAHS the overpaid amounts. The contractor shall report the dollar amount of claims with payment errors on a monthly basis, which is subject to verification by the State. The contractor is responsible for collecting funds due to the State from providers, either through cash payments or through offsets to payments due the providers.

 

8.9 CONTRACTOR ADVANCED PAYMENTS AND PIPS TO PROVIDERS

 

  A.

The contractor shall make advance payments to its providers, capitation, FFS, or other financial reimbursement arrangement, based on a provider’s historical billing or utilization of services if the contractor’s claims processing systems

 

Amended as of July 1, 2004    VIII-19


 

against the next PIP made to the hospital. An example of how this methodology shall work is as follows:

 

EXAMPLE:

 

    

PIP

Payment


   

Claims

Adjudicated


   Reconciliation
Adjustment


   

Net

Payment


   Balance

Aug 1

   300,000  (A)                    

Aug 1

   300,000  (B)                   600,000

Aug 1-31

         180,000               420,000

Sept 1

   300,000  (C)        (120,000 ) (A)   180,000    600,000

Sept 1-30

         270,000               330,000

Oct 1

   300,000  (D)        (30,000 ) (B)   270,000    600,000

Oct l -31

         320,000               280,000

Nov 1

   300,000  (E)        20,000  (C)   320,000    600,000

 

8.10 FEDERALLY QUALIFIED HEALTH CENTERS

 

  A. Standards for Contractor FQHC Rates. The contractor shall not reimburse FQHCs less than the level and amount of payment that the contractor would make for a similar set of services if the services were furnished by a non-FQHC. The contractor may pay the FQHCs on a fee-for-service or capitated basis. The contractor shall make payments for primary care equal to, or greater than, the average amounts paid to other primary care providers. Non-primary care services may be included if mutually agreeable between the contractor and FQHC. For non-primary care services, payments shall be equal to, or greater than, the average amounts paid to other non-primary care providers for equivalent services.

 

  B. DMAHS Reimbursement to FQHCs. Under Title XIX, an FQHC shall be paid under a Prospective Payment System (PPS) by DMAHS. At the end of each calendar quarter, the contractor and the FQHC will complete certain reporting requirements specified that will enable DMAHS to determine PPS reimbursement and compare that to what was actually paid by the contractor to the FQHC. DMAHS will reimburse the FQHC the difference between the PPS rate per encounter and the payments to the FQHC made by the contractor if the payments by the contractor to the FQHC are less than the PPS rate. In the event of an overpayment, the FQHC shall reimburse DMAHS for payments received from the contractor that are in excess of the PPS rate. FQHC providers must meet the contractor’s credentialing and program requirements.

 

  C. Contractor Participation in Reconciliation Process. The contractor shall participate in the reconciliation processes if there is a dispute between what the

 

Amended as of July 1, 2004    VIII-21


TABLE OF CONTENTS – APPENDICES

 

SECTION A REPORTS

 

A.1.0

  

Definitions

    

(no reports)

A.2.0

  

Conditions Precedent

    

(no reports)

A.3.0

  

Managed Care Management Information System

A.3.1

  

Monthly HMO Reconciliation File

A.4.0

  

Provision of Health Care Services

A.4.1

  

Provider Network File

A.4.2

  

Organ Transplant Procedure

A.4.3

  

Network Accessibility Analysis

A.4.4

  

Certification of Contractor Provider Network

A.5.0

  

Enrollee Services

A.5.1

  

Enrollee P-Factor

A.6.0

  

Provider Information

    

(no reports)

A.7.0

  

Terms and Conditions

A.7.1

  

Certifications

A.7.1.A

  

Certification of Enrollment Information Relating to Payment Under the Medicaid/NJ FamilyCare Programs

A.7.1.B

  

Certification of Encounter Information Relating to Payment Under the Medicaid/NJ FamilyCare Programs

A.7.1.C

   Certification of any Information Required by the State and Contained in Contracts, Proposals, and Related Documents Relating to Payments Under the Medicaid/NJ FamilyCare Programs

A.7.1.D

  

Certification Regarding Lobbying

 

Amended as of July 1, 2004     


A.7.2

  

Fraud and Abuse

A.7.3

  

Table 1 – Medicaid Enrollment by PCP

A.7.4

  

Table 2 – Disenrollment From Plan

A.7.5

  

Table 3 – Grievance Summary

A.7.6

  

Table 4 – Claims Lag Report

A.7.7

  

Table 5 – Hospital-specific Data

A.7.8

  

Table 6 – Statement of Revenues and Expenses

A.7.9

  

Table 7 – Stop-Loss Summary

A.7.10

  

Table 8 – Medicaid Claims Analysis

A.7.11

  

Table 9 – Health Care Data Elements

A.7.12

  

Table 10 – Third Party Liability Collections

A.7.13

  

Table 11 – Provider Additions and Deletions

A.7.14

  

Table 12 – Referrals Made to the WIC Program

A.7.15

  

Table 13 – Access to HIV Testing/Treatment for Pregnant Women

A.7.16

  

Table 14 – EPSDT Services

A.7.17

  

Table 15 – Pharmacy Lock-In Participants

A.7.18

  

Table 16 – Ratio of Prior Authorizations Denied to Requested

A.7.19

  

Table 17 – RESERVED

A.7.20

  

Table 18 – Federally Qualified Health Center Payments/Encounters

A.7.21

  

Table 19 – Income Statement by Rate Cell Grouping

A.7.22

  

Table 20 – Lag Reports

A.7.23

  

Table 21 – Maternity Outcome Counts

A.7.24

  

Table 22 – Plan H Invoice Form

A.8.0

  

Financial Provisions

A.8.1

  

Other Coverage Information

A.8.2

  

Tort/Accident Referral Form

SECTION B REFERENCE MATERIALS

B.1.0

  

Definitions

    

(no reference documents)

B.2.0

  

Conditions Precedent

B.2.1

  

RESERVED

B.2.2

  

RESERVED

B.2.3

  

Readiness Review

B.3.0

  

Managed Care Management Information System

B.3.1

  

Monthly Roster Extract File

 

Amended as of July 1, 2004     


B.3.2

  

Managed Care Register File

B.3.3

  

RESERVED

B.4.0

  

Provision of Health Care Services

B.4.1

  

Benefit Packages

B.4.2

  

HealthStart Guidelines

B.4.3

  

RESERVED

B.4.4

  

RESERVED

B.4.5

  

Head Start Programs

B.4.6

  

School-Based Youth Services Programs

B.4.7

  

Local Health Departments

B.4.8

  

WIC Referral Forms

B.4.9

  

Mental Health/Substance Abuse Screening Tools

B.4.10

  

Centers of Excellence

B.4.11

  

County Case Management Units/Special Child Health Services

B.4.12

  

Care Management Flowchart

B.4.13

  

Ryan White CARE Act Grantees

B.4.14

  

New Jersey Modified QARI/QISMC Standards

B.4.15

  

Hysterectomy and Sterilization Procedures and Consent Forms

B.4.16

  

Child Abuse Regional Diagnostic Centers

B.4.17

  

DUR Standards

B.5.0

  

Enrollee Services

B.5.1

  

Notification of Newborns

B.5.2

  

Cost-Sharing Requirements for NJ FamilyCare Plans C, D, & H

B.6.0

  

Provider Information

    

(No reference materials)

B.7.0

  

Terms and Conditions

B.7.1

  

Physician Incentive Plan Provisions

B.7.2

  

Provider Contract/Subcontract Provisions

B.7.3

  

Financial Guide for Reporting Medicaid/NJ FamilyCare Rate Cell Grouping Costs

B.7.4

  

Agreed Upon Procedures – For Rate Cell Cost Reports

B.7.5

  

EPSDT Related Procedure Codes

SECTION C CAPITATION RATES

SECTION D CONTRACTOR’S DOCUMENTATION

D.1

  

Contractor’s QAPI/Utilization Management Plans

D.2

  

Contractor’s Grievance Process

 

Amended as of July 1, 2004     


D.3

  

Contractor’s Provider Network

D.4

  

Contractor’s List of Subcontractors

D.5

  

Contractor’s Supplemental Benefits

D.6

  

Contractor’s Representative

 

SECTION  E     MANAGED CARE SERVICE ADMINISTRATOR (MCSA) ADMINISTRATIVE FEES

 

Amended as of July 1, 2004     


ATTACHMENT E

Hospital Code List

 

Hospital Name


   County Location

   Codes

Ancora Psychiatric Hospital

   Atlantic    P0101

Atlantic City Medical Center-City Division

   Atlantic    H0102

Atlantic City Medical Center-Mainland Division

   Atlantic    H0103

Bacharach Institute for Rehabilitation

   Atlantic    R0104

Shore Memorial Hospital

   Atlantic    H0105

William B. Kessler Memorial Hospital

   Atlantic    H0106

Bergen Regional Medical Center

   Bergen    H0201

Christian Health Care Center

   Bergen    P0202

Englewood Hospital and Medical Center

   Bergen    H0203

Hackensack University Medical Center

   Bergen    H0204

Holy Name Hospital

   Bergen    H0205

Kessler Institution for Rehabilitation-Kessler North

   Bergen    R0206

Pascack Valley Hospital

   Bergen    H0207

The Valley Hospital

   Bergen    H0208

Lourdes Medical Center of Burlington County

   Burlington    H0301

Deborah Heart and Lung Center

   Burlington    S0302

Hampton Behavioral Health Center

   Burlington    P0303

Marlton Rehabilitation Hospital

   Burlington    R0304

Virtua-Memorial Hospital Burlington County

   Burlington    H0305

Virtua-West Jersey Hospital-Marlton

   Burlington    H0306

Weisman Children’s Rehabilitation Hospital

   Burlington    R0307

The Cooper Health System

   Camden    H0401

Kennedy Memorial Hospital-UMC Cherry Hill

   Camden    H0402

Kennedy Memorial Hospital-UMC Stratford

   Camden    H0403

Our Lady of Lourdes Medical Center

   Camden    H0404

Virtua West .Jersey Hospital-Berlin

   Camden    H0405

 

Amended as of July 1, 2004     


Hospital Name


   County Location

   Codes

Virtua West Jersey Hospital-Voorhees

   Camden    H0406

Burdette Tomlin Memorial Hospital

   Cape May    H0501

South Jersey Healthcare-Bridgeton Hospital

   Cumberland    H0601

South Jersey Healthcare-Vineland Hospital

   Cumberland    H0602

Clara Maass Medical Center

   Essex    H0701

Columbus Hospital

   Essex    H0702

East Orange General Hospital

   Essex    H0703

Hospital Center at Orange

   Essex    H0704

Irvington General Hospital

   Essex    H0705

Kessler Institution for Rehabilitation-Kessler East

   Essex    R0706

Kessler Institution for Rehabilitation-Kessler West

   Essex    R0707

Newark Beth Israel Medical Center

   Essex    H0708

St. Barnabas Medical Center

   Essex    H0709

St. James Hospital

   Essex    H0710

St. Michael’s Medical Center

   Essex    H0711

The Mountainside Hospital

   Essex    H0712

UMDNJ-University Hospital

   Essex    H0713

VA New Jersey Health Care System-East Orange

   Essex    V0714

Essex County Hospital Center

   Essex    P0715

Kennedy Memorial Hospitals-UMC Washington Township

   Gloucester    H0801

Underwood Memorial Hospital

   Gloucester    H0802

Bayonne Medical Center

   Hudson    H0901

Christ Hospital

   Hudson    H0902

Hudson County Meadowview Hospital

   Hudson    P0903

Liberty Health Care System-Greenville Hospital Campus

   Hudson    H0904

Liberty Health Care System-Jersey City Medical Center Campus

   Hudson    H0905

Liberty Health Care System-Meadowlands Hospital Campus

   Hudson    H0906

Palisades Medical Center-New York Presbyterian Health Care System

   Hudson    H0907

 

Amended as of July 1, 2004     


Hospital Name


   County Location

   Codes

St. Mary’s Hospital

   Hudson    H0908

Hunterdon Medical Center

   Hunterdon    H1001

Senator Garrett W. Hagedorn Gero-Psychiatric Hospital

   Hunterdon    P1002

Capital Health System-Fuld Campus

   Mercer    H1101

Capital Health System-Mercer Campus

   Mercer    H1102

University Medical Center at Princeton

   Mercer    H1103

Robert Wood Johnson University’ Hospital at Hamilton

   Mercer    H1104

St. Francis Medical Center

   Mercer    H1105

St. Lawrence Rehabilitation Center

   Mercer    R1106

Trenton Psychiatric Hospital

   Mercer    P1107

JFK Medical Center

   Middlesex    H1201

Raritan Bay Medical Center-Old Bridge

   Middlesex    H1202

Raritan Bay Medical Center-Perth Amboy

   Middlesex    H1203

Robert Wood Johnson University Hospital-New Brunswick

   Middlesex    H1204

St. Peter’s University Hospital

   Middlesex    H1205

JFK Johnson Rehabilitation Institute

   Middlesex    R1206

University Behavioral HealthCare

   Middlesex    P1207

Bayshore Community Hospital

   Monmouth    H1301

CentraState Healthcare System

   Monmouth    H1302

Jersey Shore University Medical Center

   Monmouth    H1303

Monmouth Medical Center

   Monmouth    H1304

Riverview Medical Center

   Monmouth    H1305

HEALTHSOUTH Rehabilitation Hospital at Tinton Falls

   Monmouth    R1306

Chilton Memorial Hospital

   Morris    H1401

Morristown Memorial Hospital

   Morris    H1402

St. Clare’s Health Services-Denville

   Morris    H1403

Greystone Park Psychiatric Hospital

   Morris    P1404

Kessler Institute for Rehabilitation Corporation-Kessler Welkind

   Morris    R1405

 

Amended as of July 1, 2004     


Hospital Name


   County Location

   Codes

St. Clare’s Hospital-Boonton Township

   Morris    P1406

Community Medical Center

   Ocean    H1501

Kimball Medical Center

   Ocean    H1502

Meridian Health Health-Ocean Medical Center

   Ocean    H1503

Southern Ocean County Hospital

   Ocean    H1504

HEALTHSOUTH Rehabilitation Hospital of Toms River

   Ocean    R1505

St. Barnabas Behavioral Health Network

   Ocean    P1506

Barncrt Hospital

   Passaic    H1601

Passaic Beth Israel Regional Medical Center

   Passaic    H1602

St Joseph’s Hospital and Medical Center-Paterson

   Passaic    H1603

St. Joseph’s Wayne Hospital

   Passaic    H1604

St. Man’s Hospital-Passaic

   Passaic    H1605

South Jersey Healthcare-Elmer Hospital

   Salem    H1701

The Memorial Hospital of Salem County

   Salem    H1702

Carrier Clinic

   Somerset    P1801

The Matheny School and Hospital

   Somerset    S1802

Somerset Medical Center

   Somerset    H1803

VA New Jersey Health Care System-Lyons

   Somerset    VI804

Newton Memorial Hospital

   Sussex    H1901

St. Clare’s Hospital/Sussex

   Sussex    H1902

Muhlenburg Regional Medical Center

   Union    H2001

Overlook Hospital

   Union    H2002

Robert Wood Johnson University Hospital at Railway

   Union    H2003

Trinitas Hospital-Williamson Street Campus

   Union    H2004

Union Hospital

   Union    H2005

Children’s Specialized Hospital

   Union    K2006

Runnells Specialized Hospital

   Union    S2007

Summit Hospital

   Union    P2008

 

Amended as of July 1, 2004     


Hospital Name


   County Location

   Codes

Hackettstown Community Hospital

   Warren    H2101

Warren Hospital

   Warren    H2102

 

Amended as of July 1, 2004     


A.4.2  Organ Transplant Procedure

 

Amended as of July 1, 2004     


DEPARTMENT OF HUMAN SERVICES

 

DIVISION OF MEDICAL ASSISTANCE AND HEALTH SERVICES

 

ORGAN TRANSPLANTATION BILLING POLICY AND PROCEDURE

 

Policy

 

1. Responsibility for Medicaid/NJ FamilyCare HMO beneficiaries’ inpatient hospital costs (donor and recipient) resides with the HMO, with one exception, below.

 

2. Exception: Fee-for-Service (FFS) Medicaid will pay for transplant-related donor and recipient inpatient hospital costs for an individual “placed on a transplant list” (solid organs), or having a physician’s written affirmative decision for transplant (non-solid organs, and other specific circumstances where no transplant list exists), while in the Medicaid FFS program prior to initial enrollment in the contractor’s plan.

 

3. For individuals already enrolled in an HMO who transfer to another HMO, Medicaid FFS will not pay for the transplant-related costs referenced in number 1, above, regardless of timing of placement on list, or timing of a written affirmative decision for transplant. The HMOs involved themselves must settle such cases.

 

4. For individuals enrolled in an HMO who briefly (i.e., less than 60 days) return to FFS Medicaid, for any reason, and subsequently return to the HMO, FFS Medicaid will not pay for any transplant-related costs referenced in number 1, above. The costs remain the responsibility of the HMO.

 

Definitions

 

Non-solid Organs – includes blood, bone marrow, peripheral stem cells, and umbilical cord cells.

 

Organ Procurement and Transplanting Network (OPTN) – a national organ transplantation network administered by the United Network for Organ Sharing (UNOS) consisting of the national patient organ transplantation waiting list and an organ placement center.

 

Solid Organs – vascularizcd organs, including: liver, kidney, pancreas, heart, lung, and intestine.

 

United Network for Organ Sharing (UNOS) – a private nonprofit organization under contract with the US Department of Health and Human Services to administer the Organ Procurement and Transplanting Network (OPTN). UNOS is responsible for the national patient organ transplantation waiting list and the computerized organ allocation system.

 

Amended as of July 1, 2004     


Procedures for Billing

 

1. The HMO will submit a completed DMAHS Transplantation Billing Request (FD- 403 – attached) to the DMAHS Office of Utilization Management (OUM). For transplant of solid organs, The HMO’s submittal must include proof of the date of UNOS entry. This may include a copy of the list with a dated entry, or a copy of a confirmation from the transplant facility indicating that an enrollee has been added to the list. (Patients should receive confirmation of their placement on the national waiting list from their transplant hospital. UNOS does not send written confirmation of status to patients.)

 

For circumstances where there does not exist a centralized list or equivalent (i.e., non-solid organs, related donor, etc.), the verification process will vary depending on the specific circumstances of the transplant. However, for each transplant, there should exist a physician’s written affirmative decision for transplant. The HMO shall be responsible for providing documentation to support the date of transplant decision with the fully completed FD-403 request form.

 

2. The DMAHS OUM will be responsible for review and approval of the FD-403, and notification to the HMO of the disposition of the request.

 

Amended as of July 1, 2004     


[GRAPHIC]

 

DEPARTMENT OF HUMAN SERVICES

 

DIVISION OF MEDICAL ASSISTANCE AND HEALTH SERVICES

 

TRANSPLANTATION BILLING REQUEST

 

HMO REQUESTING APROVAL:

   

HMO CARE MANAGER:

   

TELEPHONE:

   

E-MAIL ADDRESS:

   

 

BENEFICIARY NAME:

   

BENEFICIARY MEDICAID l.D. NUMBER:

   

BENEFICIARY ADDRESS:

   
     
     

BENEFICIARY DOB:

   

 

TYPE OF TRANSPLANT:

   

TRANSPLANT PROGRAM/FACILITY NAME:

   

PCP NAME:

   

PCP ADDRESS:

   

PCP TELEPHONE:

   

 

DATE OF UNOS ENTRY (SOLID ORGAN):

   

(ATTACH PROOF OF ENTRY)

   

DATE OF AFFIRMATIVE DECISION:

   

            (NON-SOLID)

   

OTHER INSURANCE:

   

POLICY l.D. NUMBER:

   

POLICY GROUP NUMBER:

   
FD-403   REV: 07/03

 


A.4.4   Certification of Contractor Provider Network

 

Amended as of July 1, 2004     


CERTIFICATION OF PROVIDER NETWORK REPORT

 

I, _____________________________, hereby certify both personally and on behalf

    ( Name & Title of HMO Officer )

of ________________ that all of the health care providers whose names appear

        ( Name of HMO )

on the attached and/or transmitted Provider Network Report, dated ____________,

                                                                                                                    ( Date )

have signed valid, written contracts with ________________, which are currently in effect

                                                                     ( Name of HMO )

and are similar in all material respects to the sample provider agreements submitted on

_____________ to, and approved by, the Division of Medical

        ( Date )

Assistance and Health Services, by _________________. I further certify that all of the

                                                             ( Name of HMO )

providers listed have expressly agreed to serve, and are currently serving. New Jersey

Medicaid and NJ FamilyCare beneficiaries who enroll in _________________.

                                                                                                  ( Name of HMO )

 

I certify that the foregoing statements made by me are true, and attest that based on

best knowledge, information, and belief as of the date indicated below, all information

submitted to DMAHS is accurate, complete, and truthful, and certify that no material fact

has been omitted from this form. I am aware that if any of the foregoing statements made by

me are willfully false, _________________, may be subject to the imposition of

                                         ( Name of HMO )

sanctions and/or liquidated damages. I understand that I must abide by all applicable

Federal and State laws for any false claims, statements, or documents, or concealment

of a material fact. I have read and am familiar with the contents of this submission.

 

Signature:    
Print Name:    
Title of HMO Officer:    
Name of HMO:    
Date:    

 

Amended as of July 1, 2004     


A.7.1   Certifications

 

Amended as of July 1, 2004     


A.7.1. A CERTIFICATION OF ENROLLMENT INFORMATION RELATING TO PAYMENT UNDER THE MEDICAID/NJ FAMILYCARE PROGRAM

 

Amended as of July 1, 2004     


(Sample Certification Form)

 

This certification includes the State of New Jersey’s proposed language for data submission certification for the New Jersey Medicaid/NJ FamilyCare program.

 

CERTIFICATION OF ENROLLMENT INFORMATION RELATING TO PAYMENT UNDER THE MEDICAID/NJ FAMILYCARE PROGRAM

 

CERTIFICATION

 

Pursuant to the contract(s) between the Department of Human Services and the ( name of managed care organization (MCO), provider certifies that: the business entity named on this form is a qualified provider enrolled with and authorized to participate in the New Jersey Medical Assistance Program as an MCO designated as Plan number ( insert Plan identification number(s) here.) (Name of MCO) acknowledges that if payment is based on enrollment data, Federal regulations at 42 CFR 438.600 (et. al.) require that the data submitted must be certified by a Chief Financial Officer, Chief Executive Officer, or a person who reports directly to and who is authorized to sign for the Chief Financial Officer or Chief Executive Officer.

 

(Name of MCO) hereby requests payment from the New Jersey Medical Assistance Program under contracts based on enrollment data submitted and in so doing makes the following certification to the Department of Human Services (DHS) as required by the Federal regulations at 42 CFR 438.600 (et.al.).

 

(Name of MCO) has reported to DHS for the month of (indicate month and year) all new enrollments, disenrollments, and any changes in enrollees’ status. (Name of MCO) has reviewed the monthly membership report for the month of (indicate month and year) and I, (enter Name of Chief Financial Officer, Chief Executive Officer or Name of Person Who Reports Directly To And Who Is Authorized To Sign For Chief Financial Officer, Chief Executive Officer) attest that based on best knowledge, information, and belief as of the date indicated below, all information submitted to DHS in this report is accurate, complete, and truthful, and I hereby certify that NO MATERIAL FACT HAS BEEN OMITTED FROM THIS FORM.

 

I, ( enter Name of Chief Financial Officer. Chief Executive Officer or Name of Person Who Reports Directly To And Who Is Authorized To Sign For Chief Financial Officer, Chief Executive Officer ) ACKNOWLEDGE THAT THE INFORMATION DESCRIBED ABOVE MAY DIRECTLY AFFECT THE CALCULATION OF PAYMENTS TO ( Name of MCO ). 1 UNDERSTAND THAT 1 MUST COMPLY WITH ALL APPLICABLE FEDERAL AND STATE LAWS FOR ANY FALSE CLAIMS, STATEMENTS, OR DOCUMENTS, OR

 

Amended as of July 1, 2004     


CONCEALMENT OF A MATERIAL FACT. I HAVE READ AND AM FAMILIAR WITH THE CONTENTS OF THIS SUBMISSION.

 

 

(INDICATE NAME AND TITLE

(CFO, CEO, OR DELEGATE)

on behalf of

 

(INDICATE NAME OF BUSINESS ENTITY)

 

DATE

 

Amended as of July 1, 2004     


A.7.1.B  CERTIFICATION OF ENCOUNTER INFORMATION RELATING TO PAYMENT UNDER THE MEDICAID/NJ FAMILYCARE PROGRAM

 

Amended as of July 1, 2004     


(Sample Certification Form)

 

This certification includes the State of New Jersey’s proposed language for data submission certification for the New Jersey Medicaid/NJ FamilyCare program.

 

CERTIFICATION OF ENCOUNTER INFORMATION RELATING TO PAYMENT UNDER THE MEDICAID/NJ FAMILYCARE PROGRAM

 

CERTIFICATION

 

Pursuant to the contract(s) between the Department of Human Services and the (name of managed care organization (MCO)) , provider certifies that: the business entity named on this form is a qualified provider enrolled with and authorized to participate in the New Jersey Medical Assistance Program as an MCO designated as Plan number (insert Plan identification number(s) here.) (Name of MCO) acknowledges that if payment is based on encounter data, Federal regulations at 42 CFR 438.600 (et. al.) require that the data submitted must be certified by a Chief Financial Officer, Chief Executive Officer, or a person who reports directly to and who is authorized to sign for the Chief Financial Officer or Chief Executive Officer.

 

(Name of MCO) hereby requests payment from the New Jersey Medical Assistance Program under contracts based on encounter data submitted and in so doing makes the following certification to the Department of Human Services (DHS) as required by the Federal regulations at 42 CFR 438.600 (et.al.).

 

(Name of MCO) has reported to DHS for the month of (indicate month and year) all new encounters (indicate type of data – inpatient hospital, outpatient hospital, physician, etc.) . (Name of MCO) has reviewed the encounter data for the month of (indicate month and year) and I, (enter Name of Chief Financial Officer, Chief Executive Officer or Name of Person Who Reports Directly To And Who Is Authorized To Sign For Chief Financial Officer, Chief Executive Officer) attest that based on best knowledge, information, and belief as of the date indicated below, all information submitted to DHS in this report is accurate, complete, and truthful, and I hereby certify that NO MATERIAL FACT HAS BEEN OMITTED FROM THIS FORM.

 

I, (enter Name of Chief Financial Officer, Chief Executive Officer or Name of Person Who Reports Directly To And Who Is Authorized To Sign For Chief Financial Officer, Chief Executive Officer) ACKNOWLEDGE THAT THE INFORMATION DESCRIBED ABOVE MAY DIRECTLY AFFECT THE CALCULATION OF PAYMENTS T O (Name of MCO) . I UNDERSTAND THAT I MUST COMPLY WITH ALL APPLICABLE FEDERAL AND STATE LAWS FOR ANY FALSE CLAIMS, STATEMENTS, OR DOCUMENTS, OR

 

Amended as of July 1, 2004     


CONCEALMENT OF A MATERIAL FACT. I HAVE READ AND AM FAMILIAR WITH THE CONTENTS OF THIS SUBMISSION.

 

 

(INDICATE NAME AND TITLE

(CFO, CEO, OR DELEGATE)

on behalf of

 

(INDICATE NAME OF BUSINESS ENTITY)

 

DATE

 

Amended as of July 1, 2004     


A.7.1.C  CERTIFICATION OF ANY INFORMATION REQUIRED BY THE STATE AND CONTAINED IN CONTRACTS, PROPOSALS, AND RELATED DOCUMENTS RELATING TO PAYMENT UNDER THE MEDICAID/NJ FAMILYCARE PROGRAM

 

Amended as of July 1, 2004     


(Sample Certification Form)

 

This certification includes the State of New Jersey’s proposed language for data submission certification for the New Jersey Medicaid/NJ FamilyCare program.

 

CERTIFICATION OF ANY INFORMATION REQUIRED BY THE STATE AND CONTAINED IN CONTRACTS, PROPOSALS, AND RELATED DOCUMENTS RELATING TO PAYMENT UNDER THE MEDICAID/NJ FAMILYCARE PROGRAM

 

CERTIFICATION

 

Pursuant to the contract(s) between the Department of Human Services and (name of managed care organization (MCO)). provider certifies that: the business entity named on this form is a qualified provider enrolled with and authorized to participate in the New Jersey Medical Assistance Program as an MCO designated as Plan number ( insert Plan identification number( s) here.) (Name of MCO) acknowledges that if payment is based on any information required by the State and contained in contracts, proposals, and related documents, Federal regulations at 42 CFR 438.600 (et. al.) require that the data submitted must be certified by a Chief Financial Officer, Chief Executive Officer, or a person who reports directly to and who is authorized to sign for the Chief Financial Officer or Chief Executive Officer.

 

(Name of MCO) hereby requests payment from the New Jersey Medical Assistance Program under contracts based on any information required by the State and contained in contracts, proposals, and related documents submitted and in so doing makes the following certification to the Department of Human Services (DHS) as required by the Federal regulations at 42 CFR 438.600 (et.al.).

 

(Name of MCO) has reported to the DHS for the period of (indicate dates) all information required by the State and contained in contracts, proposals, and related documents submitted. (Name of MCO) has reviewed the information submitted for the period of (indicate dates) and I, (e nter Name of Chief Financial Officer, Chief Executive Officer or Name of Person Who Reports Directly To And Who Is Authorized To Sign For Chief Financial Officer, Chief Executi v e Officer ) attest that based on best knowledge, information, and belief as of the date indicated below, all information submitted to DHS is accurate, complete, and truthful, and I hereby certify that NO MATERIAL FACT HAS BEEN OMITTED FROM THIS FORM.

 

I, (enter Name of Chief Financial Officer, Chief Executive Officer or Name of Person Who Reports Directly To And Who Is Authorized To Sign For Chief Financial Officer, Chief Executive Officer) ACKNOWLEDGE THAT THE INFORMATION DESCRIBED ABOVE MAY DIRECTLY AFFECT THE CALCULATION OF PAYMENTS TO (Name of MCO) . I UNDERSTAND THAT I

 

Amended as of July 1, 2004     


MUST COMPLY WITH ALL APPLICABLE FEDERAL AND STATE LAWS FOR ANY FALSE CLAIMS, STATEMENTS, OR DOCUMENTS, OR CONCEALMENT OF A MATERIAL FACT. I HAVE READ AND AM FAMILIAR WITH THE CONTENTS OF THIS SUBMISSION.

 

 

(INDICATE NAME AND TITLE

(CFO, CEO, OR DELEGATE)

on behalf of

 

(INDICATE NAME OF BUSINESS ENTITY)

 

DATE

 

Amended as of July 1, 2004     


A.7.1.D   Certification Regarding Lobbying

 

The contractor must sign and return the form on the following page.

 

Amended as of July 1, 2004     

OHIO DEPARTMENT OF JOB AND FAMILY SERVICES

 

OHIO MEDICAL ASSISTANCE PROVIDER AGREEMENT

FOR MANAGED CARE PLAN

 

This provider agreement is entered into this first day of July, 2004, at Columbus, Franklin County, Ohio, between the State of Ohio, Department of Job and Family Services, (hereinafter referred to as ODJFS) whose principal offices are located in the City of Columbus, County of Franklin, State of Ohio, and Buckeye Community Health Plan, Inc., Managed Care Plan (hereinafter referred to as MCP), an Ohio for-profit corporation, whose principal office is located in the city of Columbus, County of Franklin, State of Ohio.

 

MCP is an entity eligible to enter into a provider agreement in accordance with 42 CFR 438.6 and is engaged in the business of providing prepaid comprehensive health care services as defined in 42 CFR 438.2. MCP is licensed as a Health Insuring Corporation by the State of Ohio, Department of Insurance (hereinafter referred to as ODI), pursuant to Chapter 1751. of the Ohio Revised Code and is organized and agrees to operate as prescribed by Chapter 5101:3-26 of the Ohio Administrative Code (hereinafter referred to as OAC), and other applicable portions of the OAC as amended from time to time.

 

ODJFS, as the single state agency designated to administer the Medicaid program under Section 5111.02 of the Ohio Revised Code and Title XIX of the Social Security Act, desires to obtain MCP services for the benefit of certain Medicaid recipients. In so doing, MCP has provided and will continue to provide proof of MCP’s capability to provide quality services, efficiently, effectively and economically during the term of this agreement.

 


This provider agreement is a contract between the ODJFS and the undersigned Managed Care Plan (MCP), provider of medical assistance, pursuant to the federal contracting provisions of 42 CFR 434.6 in which the MCP agrees to provide comprehensive medical services as provided in Chapter 5101:3-26 of the Ohio Administrative Code, assuming the risk of loss, and complying with applicable state statutes, Ohio Administrative Code, and Federal statutes, rules, regulations and other requirements, including but not limited to title VI of the Civil Rights Act of 1964; title IX of the Education Amendments of 1972 (regarding education programs and activities); the Age Discrimination Act of 1975; the Rehabilitation Act of 1973; and the Americans with Disabilities Act.

 

ARTICLE I - GENERAL

 

A. MCP agrees to report to the Chief of Bureau of Managed Health Care (hereinafter referred to as BMHC) or their designee as necessary to assure understanding of the responsibilities and satisfactory compliance with this provider agreement.

 

B. MCP agrees to furnish its support staff and services as necessary for the satisfactory performance of the services as enumerated in this provider agreement.

 

C. ODJFS may, from time to time as it deems appropriate, communicate specific instructions and requests to MCP concerning the performance of the services described in this provider agreement. Upon such notice and within the designated time frame after receipt of instructions, MCP shall comply with such instructions and fulfill such requests to the satisfaction of the department. It is expressly understood by the parties that these instructions and requests are for the sole purpose of performing the specific tasks requested to ensure satisfactory completion of the services described in this provider agreement, and are not intended to amend or alter this provider agreement or any part thereof.

 

ARTICLE II - TIME OF PERFORMANCE

 

A. Upon approval by the Director of ODJFS this provider agreement shall be in effect from the date entered through June 30, 2005, unless this provider agreement is suspended or terminated pursuant to Article VIII prior to the termination date, or otherwise amended pursuant to Article IX.

 

ARTICLE III - REIMBURSEMENT

 

A. ODJFS will reimburse MCP in accordance with rule 5101:3-26-09 of the Ohio Administrative Code and the appropriate appendices of this provider agreement.

 

Page 2 of 10


ARTICLE IV - MCP INDEPENDENCE

 

A. MCP agrees that no agency, employment, joint venture or partnership has been or will be created between the parties hereto pursuant to the terms and conditions of this agreement. MCP also agrees that, as an independent contractor, MCP assumes all responsibility for any federal, state, municipal or other tax liabilities, along with workers compensation and unemployment compensation, and insurance premiums which may accrue as a result of compensation received for services or deliverables rendered hereunder. MCP certifies that all approvals, licenses or other qualifications necessary to conduct business in Ohio have been obtained and are operative. If at any time during the period of this provider agreement MCP becomes disqualified from conducting business in Ohio, for whatever reason, MCP shall immediately notify ODJFS of the disqualification and MCP shall immediately cease performance of its obligation hereunder in accordance with OAC Chapter 5101:3-26.

 

ARTICLE V - CONFLICT OF INTEREST; ETHICS LAWS

 

A. In accordance with the safeguards specified in section 27 of the Office of Federal Procurement Policy Act (41 U.S.C. 423) and other applicable federal requirements, no officer, member or employee of MCP, the Chief of BMHC, or other ODJFS employee who exercises any functions or responsibilities in connection with the review or approval of this provider agreement or provision of services under this provider agreement shall, prior to the completion of such services or reimbursement, acquire any interest, personal or otherwise, direct or indirect, which is incompatible or in conflict with, or would compromise in any manner or degree the discharge and fulfillment of his or her functions and responsibilities with respect to the carrying out of such services. For purposes of this article, “members” does not include individuals whose sole connection with MCP is the receipt of services through a health care program offered by MCP.

 

B. MCP hereby covenants that MCP, its officers, members and employees of the MCP have no interest, personal or otherwise, direct or indirect, which is incompatible or in conflict with or would compromise in any manner of degree the discharge and fulfillment of his or her functions and responsibilities under this provider agreement. MCP shall periodically inquire of its officers, members and employees concerning such interests.

 

C. Any person who acquires an incompatible, compromising or conflicting personal or business interest shall immediately disclose his or her interest to ODJFS in writing. Thereafter, he or she shall not participate in any action affecting the services under this provider agreement, unless ODJFS shall determine that, in the light of the personal interest disclosed, his or her participation in any such action would not be contrary to the public interest. The written disclosure of such interest shall be made to: Chief, Bureau of Managed Health Care, ODJFS.

 

Page 3 of 10


D. No officer, member or employee of MCP shall promise or give to any ODJFS employee anything of value that is of such a character as to manifest a substantial and improper influence upon the employee with respect to his or her duties. No officer, member or employee of MCP shall solicit an ODJFS employee to violate any ODJFS rule or policy relating to the conduct of the parties to this agreement or to violate sections 102.03, 102.04, 2921.42 or 2921.43 of the Ohio Revised Code.

 

E. MCP hereby covenants that MCP, its officers, members and employees are in compliance with section 102.04 of the Revised Code and that if MCP is required to file a statement pursuant to 102.04(D)(2) of the Revised Code, such statement has been filed with the ODJFS in addition to any other required filings.

 

ARTICLE VI - EQUAL EMPLOYMENT OPPORTUNITY

 

A. MCP agrees that in the performance of this provider agreement or in the hiring of any employees for the performance of services under this provider agreement, MCP shall not by reason of race, color, religion, sex, sexual orientation, age, disability, national origin, veteran’s status, health status, or ancestry, discriminate against any citizen of this state in the employment of a person qualified and available to perform the services to which the provider agreement relates.

 

B. MCP agrees that it shall not, in any manner, discriminate against, intimidate, or retaliate against any employee hired for the performance or services under the provider agreement on account of race, color, religion, sex, sexual orientation, age, disability, national origin, veteran’s status, health status, or ancestry.

 

C. In addition to requirements imposed upon subcontractors in accordance with OAC Chapter 5101:3-26, MCP agrees to hold all subcontractors and persons acting on behalf of MCP in the performance of services under this provider agreement responsible for adhering to the requirements of paragraphs (A) and (B) above and shall include the requirements of paragraphs (A) and (B) above in all subcontracts for services performed under this provider agreement, in accordance with rule 5101:3-26-05 of the Ohio Administrative Code.

 

ARTICLE VII - RECORDS, DOCUMENTS AND INFORMATION

 

A. MCP agrees that all records, documents, writings or other information produced by MCP under this provider agreement and all records, documents, writings or other information used by MCP in the performance of this provider agreement shall be treated in accordance with rule 5101:3-26-06 of the Ohio Administrative Code. MCP must maintain an appropriate record system for services provided to members. MCP must retain all records in accordance with 45 CFR 74.

 

Page 4 of 10


B. All information provided by MCP to ODJFS that is proprietary shall be held to be strictly confidential by ODJFS. Proprietary information is information which, if made public, would put MCP at a disadvantage in the market place and trade of which MCP is a part [see Ohio Revised Code Section 1333.61(D)]. MCP is responsible for notifying ODJFS of the nature of the information prior to its release to ODJFS. ODJFS reserves the right to require reasonable evidence of MCP’s assertion of the proprietary nature of any information to be provided and ODJFS will make the final determination of whether this assertion is supported. The provisions of this Article are not self-executing.

 

C. MCP shall not use any information, systems, or records made available to it for any purpose other than to fulfill the duties specified in this provider agreement. MCP agrees to be bound by the same standards of confidentiality that apply to the employees of the ODJFS and the State of Ohio. The terms of this section shall be included in any subcontracts executed by MCP for services under this provider agreement. MCP must implement procedures to ensure that in the process of coordinating care, each enrollee’s privacy is protected consistent with the confidentiality requirements in 45 CFR parts 160 and 164.

 

ARTICLE VIII - SUSPENSION AND TERMINATION

 

A. This provider agreement may be canceled by the department or MCP upon written notice in accordance with the applicable rule(s) of the Ohio Administrative Code, with termination to occur at the end of the last day of a month.

 

B. MCP, upon receipt of notice of suspension or termination, shall cease provision of services on the suspended or terminated activities under this provider agreement; suspend, or terminate all subcontracts relating to such suspended or terminated activities, take all necessary or appropriate steps to limit disbursements and minimize costs, and furnish a report, as of the date of receipt of notice of suspension or termination describing the status of all services under this provider agreement.

 

C. In the event of suspension or termination under this Article, MCP shall be entitled to reconciliation of reimbursements through the end of the month for which services were provided under this provider agreement, in accordance with the reimbursement provisions of this provider agreement.

 

D. ODJFS may, in its judgment, suspend, terminate or fail to renew this provider agreement if the MCP or MCP’s subcontractors violate or fail to comply with the provisions of this agreement or other provisions of law or regulation governing the Medicaid program. Where ODJFS proposes to suspend, terminate or refuse to enter into a provider agreement, the provisions of applicable sections of the Ohio Administrative Code with respect to ODJFS’ suspension, termination or refusal to enter into a provider agreement shall apply, including the MCP’s right to request a public hearing under Chapter 119. of the Revised Code.

 

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E. When initiated by MCP, termination of or failure to renew the provider agreement requires written notice to be received by ODJFS at least 75 days in advance of the termination or renewal date, provided, however, that termination or non-renewal must be effective at the end of the last day of a calendar month. In the event of non-renewal of the provider agreement with ODJFS, if MCP is unable to provide notice to ODJFS 75 days prior to the date when the provider agreement expires, and if, as a result of said lack of notice, ODJFS is unable to disenroll Medicaid enrollees prior to the expiration date, then the provider agreement shall be deemed extended for up to two calendar months beyond the expiration date and both parties shall, for that time, continue to fulfill their duties and obligations as set forth herein.

 

ARTICLE IX - AMENDMENT AND RENEWAL

 

A. This writing constitutes the entire agreement between the parties with respect to all matters herein. This provider agreement may be amended only by a writing signed by both parties. Any written amendments to this provider agreement shall be prospective in nature.

 

B. This provider agreement may be renewed one or more times by a writing signed by both parties for a period of not more than twelve months for each renewal.

 

C. In the event that changes in State or Federal law, regulations, an applicable waiver, or the terms and conditions of any applicable federal waiver, require ODJFS to modify this agreement, ODJFS shall notify MCP regarding such changes and this agreement shall be automatically amended to conform to such changes without the necessity for executing written amendments pursuant to this Article of this provider agreement.

 

ARTICLE X - LIMITATION OF LIABILITY

 

A. MCP agrees to indemnify the State of Ohio for any liability resulting from the actions or omissions of MCP or its subcontractors in the fulfillment of this provider agreement.

 

B. MCP hereby agrees to be liable for any loss of federal funds suffered by ODJFS for enrollees resulting from specific, negligent acts or omissions of the MCP or its subcontractors during the term of this agreement, including but not limited to the nonperformance of the duties and obligations to which MCP has agreed under this agreement.

 

C. In the event that, due to circumstances not reasonably within the control of MCP or ODJFS, a major disaster, epidemic, complete or substantial destruction of facilities, war, riot or civil insurrection occurs, neither ODJFS nor MCP will have any liability or obligation on account of reasonable delay in the provision or the arrangement of covered services; provided that so long as MCP’s certificate of authority remains in full force and effect, MCP shall be liable for the covered services required to be provided or arranged for in accordance with this agreement.

 

Page 6 of 10


ARTICLE XI - ASSIGNMENT

 

A. MCP shall not assign any interest in this provider agreement and shall not transfer any interest in the same (whether by assignment or novation) without the prior written approval of ODJFS and subject to such conditions and provisions as ODJFS may deem necessary. Any such assignments shall be submitted for ODJFS’ review 120 days prior to the desired effective date. No such approval by ODJFS of any assignment shall be deemed in any event or in any manner to provide for the incurrence of any obligation by ODJFS in addition to the total agreed-upon reimbursement in accordance with this agreement.

 

B. MCP shall not assign any interest in subcontracts of this provider agreement and shall not transfer any interest in the same (whether by assignment or novation) without the prior written approval of ODJFS and subject to such conditions and provisions as ODJFS may deem necessary. Any such assignments of subcontracts shall be submitted for ODJFS’ review 30 days prior to the desired effective date. No such approval by ODJFS of any assignment shall be deemed in any event or in any manner to provide for the incurrence of any obligation by ODJFS in addition to the total agreed-upon reimbursement in accordance with this agreement.

 

ARTICLE XII - CERTIFICATION MADE BY MCP

 

A. This agreement is conditioned upon the full disclosure by MCP to ODJFS of all information required for compliance with federal regulations as requested by ODJFS.

 

B. By executing this agreement, MCP certifies that no federal funds paid to MCP through this or any other agreement with ODJFS shall be or have been used to lobby Congress or any federal agency in connection with a particular contract, grant, cooperative agreement or loan. MCP further certifies compliance with the lobbying restrictions contained in Section 1352, Title 31 of the U.S. Code, Section 319 of Public Law 101-121 and federal regulations issued pursuant thereto and contained in 45 CFR Part 93, Federal Register, Vol. 55, No. 38, February 26,1990, pages 6735- 6756. If this provider agreement exceeds $100,000, MCP has executed the Disclosure of Lobbying Activities, Standard Form LLL, if required by federal regulations. This certification is material representation of fact upon which reliance was placed when this provider agreement was entered into.

 

C. By executing this agreement, MCP certifies that neither MCP nor any principals of MCP (i.e., a director, officer, partner, or person with beneficial ownership of more than 5% of the MCP’s equity) is presently debarred, suspended, proposed for debarment, declared ineligible, or otherwise excluded from participation in transactions by any Federal agency. The MCP also certifies that the MCP has no employment, consulting or any other arrangement with any such debarred or suspended person for the provision of items or services or services that are significant and material to the MCP’s contractual obligation with ODJFS. This certification is a material representation of fact upon which reliance was placed when this provider agreement was entered into.

 

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If it is ever determined that MCP knowingly executed this certification erroneously, then in addition to any other remedies, this provider agreement shall be terminated pursuant to Article VII, and ODJFS must advise the Secretary of the appropriate Federal agency of the knowingly erroneous certification.

 

D. By executing this agreement, MCP certifies compliance with Article V as well as agreeing to future compliance with Article V. This certification is a material representation of fact upon which reliance was placed when this contract was entered into.

 

E. By executing this agreement, MCP certifies compliance with the executive agency lobbying requirements of sections 121.60 to 121.69 of the Ohio Revised Code. This certification is a material representation of fact upon which reliance was placed when this provider agreement was entered into.

 

F. By executing this agreement, MCP certifies that MCP is not on the most recent list established by the Secretary of State, pursuant to section 121.23 of the Ohio Revised Code, which identifies MCP as having more than one unfair labor practice contempt of court finding. This certification is a material representation of fact upon which reliance was placed when this provider agreement was entered into.

 

G. By executing this agreement, MCP certifies compliance with section 4141.044 of the Ohio Revised Code which requires MCP to provide a listing of all available job vacancies to the ODJFS. This requirement does not apply when MCP is filling the vacancy from within the organization or pursuant to a customary and traditional employer-union hiring arrangement.

 

H. By executing this agreement MCP agrees not to discriminate against individuals who have or are participating in any work program administered by a county Department of Job and Family Services under Chapters 5101 or 5107 of the Revised Code.

 

I. By executing this agreement, MCP certifies and affirms that, as applicable to MCP, no party listed in Division (I) or (J) of Section 3517.13 of the Ohio Revised Code or spouse of such party has made, as an individual, within the two previous calendar years, one or more contributions in excess of $1,000.00 to the Governor or to his campaign committees. This certification is a material representation of fact upon which reliance was placed when this provider agreement was entered into. If it is ever determined that MCP’s certification of this requirement is false or misleading, and not withstanding any criminal or civil liabilities imposed by law, MCP shall return to ODJFS all monies paid to MCP under this provider agreement. The provisions of this section shall survive the expiration or termination of this provider agreement.

 

J. By executing this agreement, MCP certifies and affirms that HHS, US Comptroller General or representatives will have access to books, documents, etc. of MCP.

 

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ARTICLE XIII - CONSTRUCTION

 

A. This provider agreement shall be governed, construed and enforced in accordance with the laws and regulations of the State of Ohio and appropriate federal statutes and regulations. If any portion of this provider agreement is found unenforceable by operation of statute or by administrative or judicial decision, the operation of the balance of this provider agreement shall not be affected thereby; provided, however, the absence of the illegal provision does not render the performance of the remainder of the provider agreement impossible.

 

ARTICLE XIV - INCORPORATION BY REFERENCE

 

A. Ohio Administrative Code Chapter 5101:3-26 (Appendix A) is hereby incorporated by reference as part of this provider agreement having the full force and effect as if specifically restated herein.

 

B. Appendices B through P and any additional appendices are hereby incorporated by reference as part of this provider agreement having the full force and effect as if specifically restated herein.

 

C. In the event of inconsistence or ambiguity between the provisions of OAC 5101:3-26 and this provider agreement, the provision of OAC 5101:3-26 shall be determinative of the obligations of the parties unless such inconsistency or ambiguity is the result of changes in federal or state law, as provided in Article IX of this provider agreement, in which case such federal or state law shall be determinative of the obligations of the parties. In the event OAC 5101:3-26 is silent with respect to any ambiguity or inconsistency, the provider agreement (including Appendices B through P and any additional appendices), shall be determinative of the obligations of the parties. In the event that a dispute arises which is not addressed in any of the aforementioned documents, the parties agree to make every reasonable effort to resolve the dispute, in keeping with the objectives of the provider agreement and the budgetary and statutory constraints of ODJFS.

 

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The parties have executed this agreement the date first written above. The agreement is hereby accepted and considered binding in accordance with the terms and conditions set forth in the preceding statements.

 

BUCKEYE COMMUNITY HEALTH PLAN, INC.:

       
BY:   / S /    M ICHAEL F. N EIDORFF              

DATE: 6/16/04

    MICHAEL F. NEIDORFF, PRESIDENT            

 

OHIO DEPARTMENT OF JOB AND FAMILY SERVICES:

       
BY:   /s/    T HOMAS J. H AYES              

DATE: 6/30/04

    THOMAS J. HAYES, DIRECTOR            

 

Page 10 of 10


Bob Taft

Governor

   [GRAPHIC]   

Tom Hayes

Director

    

30 East Broad Street  $ Columbus, Ohio 43215-3414

http://jfs.ohio.gov

    

 

To Medicaid-Contracting Managed Care Plans

 

TO:

 

MCP Medicaid Coordinators

        

FROM:     / S /

 

Deborah MacDonald, Acting Chief

Bureau of Managed Health Care

        

SUBJECT:

 

SFY05 MCP Provider Agreement

        

DATE:

 

June 14, 2004

        

 

Attached you will find for signature the new managed care plan (MCP) provider agreement for July 1, 2004, through June 30, 2005. A draft copy of the proposed revisions to this agreement and a summary of changes were sent to you for review on May 5, 2004, and your responses were due back to the Bureau of Managed Health Care (BMHC) on May 25, 2004. We held a conference call on June 2, 2004, to discuss several key issues. A separate document is attached which includes all of the comments we received and our responses.

 

As we indicated to you, we continued to make minor edits during the last few weeks to correct wording, format, clarity, and consistency issues and so you will see some additional non-substantive changes in the final provider agreement document.

 

Based on omissions that we discovered, comments we received from the MCPs, and our follow-up discussions, several notable changes were made to the provider agreement as originally proposed:

 

Appendix C - Primary Language Information

 

The section regarding advance directives was deleted in error and has been re-inserted; gifts of nominal value are now defined as items worth no more than $15.00; and language has been added to further clarify that the submission of delivery payments that are over one year old may require the use of a manual process to pay such claims.

 

An Equal Opportunity Employer

 


SFY 2005 MCP Provider Agreement

Page 2

June 14, 2004

 

As discussed in the June 2, 2004, the word “system” has been changed to “database” to more clearly convey the ODJFS’ expectation regarding the MCP’s data management of their listing of members identified with limited English proficiency.

 

Additionally, in our first draft we neglected to add language to explain that major holiday closures could also be specified in the MCP’s member newsletter or other such general issuances to the MCP’s members and this oversight has now been corrected.

 

Appendix G - Coverage and Services

 

The due date for submission of the MCP’s Emergency Department Diversion (EDD) program has been deleted and that section was revised to state that MCPs must have approved EDD programs which, if changed, require ODJFS approval. This correction was erroneously omitted from the draft document you originally received. As a result of the June 2, 2004, conference call, we have accentuated the need for MCPs to refer to the provider e-manuals on the ODJFS website as the definitive information source for the Medicaid covered-services specifications. The BMHC will also arrange for an upcoming technical assistance session on how to access and utilize the electronic provider manuals.

 

Appendix H - Provider Panel Specifications

 

In response to the comments we received, the language in the hospital section of the Non-PCP Minimum Provider Network section has been revised to further clarify that MCPs must ensure that Medicaid-covered “hospital” services are available to their members from another hospital when the MCP’s contracted hospital elects not to provide a particular Medicaid-covered hospital service due to a moral or religious objection.

 

Also, in reviewing the comments we received on the “full-time practice” revision we realized that the OB/GYN and vision provider sections of this appendix were not as clear as they should have been and we have further revised these sections to improve their clarity.

 

Appendix K - Quality Assessment and Performance Improvement Program

 

As a result of the comments received and the discussion in our June 2, 2004, conference call, further clarification was added regarding exemptions from the non-duplication of mandatory activities as part of the administrative review portion of the external quality review activities.

 


SFY 2005 MCP Provider Agreement

Page 3

June 14, 2004

 

Appendix L - Data Quality

 

The language in the paragraph describing ODJFS’ discretion to apply the most appropriate penalty has been clarified to clearly indicate that the $300,000 monetary cap applies to all data quality penalties.

 

Appendix M - Performance Evaluation

 

The penalty for noncompliance with EDD performance was modified so as to not unduly penalize high-performing MCPs that experience a slight decrease in their performance level. Additionally, for consistency purposes, the language “17 years of age and under” has been corrected to “children 17 and under.”

 

Appendix O - Performance Incentives

 

The minimum performance standard for the Emergency Department Diversion (EDD) performance measure was modified. With the added language, the minimum level of performance needed to qualify MCPs for the SFY 2005 performance incentive is either the standard level of improvement or the breakpoint established in appendix M. Additionally, for SFY 2005, the ODJFS will be using the updated HEDIS 2004 methods for the “Use of Appropriate Medication for People with Asthma” measure. NCQA is including fewer drugs in the HEDIS 2004 methods than in the HEDIS 2003 methods and we expect this to slightly lower results. To account for this change in methodology, the ODJFS has reduced the excellent standard from 54% to 53% and the superior standard from 62% to 61% for the SFY 2005 incentive system. The term “national” benchmarks has also been changed to “Medicaid” benchmarks.

 

Future Provider Agreement Revisions

 

The request was made that in the future the MCPs have an opportunity to discuss proposed provider agreement revisions with the BMHC prior to the issuance of the draft written document for the MCPs’ review and comment, and that additional written detail be provided on each of the proposed revisions. Whenever major provider agreement revisions have been proposed in the past (e.g. rate changes, development of the new grievance and appeal process, selection of clinical study topics, the introduction of the Performance Evaluation and Incentive System, etc.), the BMHC has engaged in considerable conversation with the MCPs before the draft rule or provider agreement revisions were distributed for review and we will certainly continue this practice.

 


SFY 2005 MCP Provider Agreement

Page 4

June 14, 2004

 

We do recognize that it would also be beneficial for the BMHC to routinely plan in advance for either an in-person meeting or telephone conference for the discussion of issues which are identified as significant concerns by a substantial number of the MCPs and this will be added to our future timelines. Also, we remind the MCPs that when draft revisions are distributed for their review and comment, the accompanying cover letter always encourages the MCPs to contact the BMHC for immediate clarification on any proposed revision at any time during the comment period. Often, what is an issue for one MCP, is not of similar concern to another, and our experience has been that these issues are most productively addressed in direct discussions between the BMHC and that MCP where plan-specific information can be more openly shared.

 

In response to the request for more detailed written explanations of the proposed changes, the BMHC does recognize that when revisions are so pervasive that it is not possible to use the strike-out/bold typeface approach, it is certainly more challenging to determine what specific changes have been made. This was the case with the 1997 Balance Budget Act revisions that were incorporated into the provider agreement for SFY 2004. Fortunately, the SFY 2005 revisions were primarily time period adjustments and clarifications of existing program requirements rather than substantive changes to the Medicaid managed care program and we were therefore able to easily identify all proposed changes through the strike-out/bold typeface approach. The comments we received, and the June 2, 2004, conference call, however, did help us appreciate the value in providing specific examples with technical revisions such as the calculation for a specific performance standard (i.e., the new EDD target measure), and we will try and include such examples in the future.

 

Please ensure that the appropriate party at your MCP signs the provider agreement signature page (the last page of the baseline section of the document) and returns it to the attention of Kimberly Blaz by no later than 3 PM on June 18, 2004. We must receive an original copy of the signed agreement as we are unable to accept a facsimile or photocopy of the signature page for the execution of this agreement. Please be sure to use the correct address for the Bureau of Managed Health Care.

 

If mailed:    30 East Broad Street    If hand-delivered or by courier:
     31 st Floor    255 East Main Street
     Columbus, OH 43215-3414    2 nd Floor
          Columbus, OH 43215-5222

 

Copies of the fully executed signature page will be forwarded to you for your files. The new provider agreements are for an effective date of July 1, 2004.

 


SFY 2005 MCP Provider Agreement

Page 5

June 14, 2004

 

If you have any questions or concerns regarding this memorandum, please contact me at 614-466-4693.

 

Thank you.

 

c: BMHC Chiefs
     CAs and Supervisors
     Suzie Garcia, HMA
     Kelly McGivern, OAHP
     Matthew Moore, Three Rivers Health Plan
     Kelly Johnson, Molina Health Plan
     Tom Samol, The Health Plan
     Debbie Bahnsen, AmeriGroup

 


RESPONSES TO MCP COMMENTS

ON 07/01/04 PROVIDER AGREEMENT

 

Appendix A

 

MCPs would like to request the implementation of a process whereby MCPs are notified of all web address changes as well as any time information is posted on the web if information already on the web is revised. Frequently throughout the previous year, MCPs found out web sites had changed, methodologies were revised and added to the website, etc. The letters that accompany the information say that the information is available on the web but they do not state whether it is revised information.

 

Response: When methods for data quality and performance measures are updated, the Bureau of Managed Health Care (BMHC) notifies managed care plans (MCPs) via memo. For the MCP’s convenience, these methods are also posted on our website. Some of the confusion cited here may be referring to the instance where all ODJFS websites changed with little or no notice to the users, including ODJFS staff. Maintenance of the Ohio Department of Job and Family Services ‘(ODJFS) websites is not under the control of the BMHC, but we will keep the MCPs apprised of any changes to addresses as soon as we are made aware of them.

 

Appendix B

 

Appendix B, Page 4 - MCP Provider Agreement Amendments

 

New language has been inserted addressing those MCPs interested in amending their provider agreement to serve eligible Medicaid individuals in additional counties. It would be helpful to the MCPs and other MCP providers in the Medicaid system if a regional plan were outlined for this amendment with a timetable attached.

 

To appropriately consider future expansion possibilities, what counties does ODJFS consider clusters? Or service areas? Does ODJFS have a proposed expansion timeline?

 

Outlining the steps necessary for service area expansion filing, separate from the initial procurement process, makes very good sense. While we understand the Bureau’s desire to save cost and not prepare appendices E & H for the entire state, we would appreciate a definition of the expected timeline for the ODJFS to develop those requirements for counties not currently defined.

 

1


In addition, for planning purposes, it would be extremely helpful for MCPs to know which counties will only be considered as part of a larger group or cluster of counties. The “regional” approach might lend itself nicely to future expansions by building upon already established access patterns into more major urban areas.

 

Response: The development of minimum provider panel requirements for each county is a considerably complex and time-consuming process. The county-specific requirements are developed using a provider to resident ratio which is applied to the number of Medicaid managed care eligibles in each county for each provider type. In order to determine if an alternate provider area is indicated for a county, ODJFS must consider the out-of-county utilization patterns depicted in both fee-for-service (FFS) and MCP encounter data claims. In instances where out-of-county utilization for a specific neighboring county is significant, a minimum provider requirement may be established for the neighboring county. In Ohio’s more rural counties, this out-of-county utilization may include any number of counties. ODJFS may determine that if a MCP wishes to provide Medicaid managed care services in a county that has high out-of-county utilization in more than one neighboring county, then the MCP must first establish adequate provider panels for the out-of-county areas most utilized by the Medicaid population. In some cases, ODJFS may determine that the MCP must serve a “region” or “cluster” of counties in light of utilization patterns and/or provider availability. ODJFS is unable to specify which counties might be required to be served as “regions” or “clusters” until we perform our complete analysis of these counties. Due to the extensive work this involves, we will not begin this process until an MCP has indicated a serious interest in serving this county(ies). Depending on other priorities, ODJFS anticipates that it will take at least four to six weeks after an MCP has submitted a letter of intent to provide Medicaid managed care services in a new county, to develop provider panel requirements for any county currently not included in appendix H.

 

In terms of rate development, on March 5, 2004, the ODJFS requested that MCPs and all currently-identified prospective MCPs identify any new counties they might wish to serve in 2005-2006. Our actuary, Mercer Government Human Services Consulting Firm (Mercer), is preparing rates for all the new counties submitted. If additional expansion counties are submitted in the future, we will ask Mercer to prepare these rates as soon as possible but the exact time frame will be dependent on the other work priorities they have at that time.

 

2


Appendix C

 

Appendix C, Page 2, Section 11 – MCP Responsibilities

 

Although no changes is yet proposed, MCPs would like to request that a qualifier be added to the item stating, “ . . .ODJFS retains the right to make the final determination on medical necessity in specific member situations, unless the benefit is specifically excluded from coverage. This will help clarify that services like adult chiropractic, although potentially “medically necessary,” will not be arbitrarily added to a plan’s financial responsibility.

 

Response: The purpose of this provision is to clarify that the MCP, and not its providers, are ultimately responsible for determining the medical necessity for services and supplies requested for their members. In the past we have had state hearing disputes where the provider has asserted that if they prescribe a service or supply, then that service or supply is inherently medically necessary or it would not have been prescribed. ODJFS, however, must retain the right, however, to make final determinations on medical necessity in member-specific situations. We do not believe that it is necessary to add the proposed qualifier to this section as MCPs are not required to cover excluded benefits (see appendix G.2.a.).

 

Appendix C, Page 3, Section 19, subsection b – Primary Language

 

MCPs agree that an MCP member primary language information (PLI) system is advantageous to the MCP and the member. MCPs agree this system should be readily available to MCP staff. However, it is impossible to guarantee MCP staff fluent in every language globally, when there may exist only one MCP member using this as their primary language, speaking fluently in a secondary language designation of a more common language. Additionally, MCPs question the need to share all PLI with providers, except on an “as requested” basis. Sharing PLI information with PCPs, PBMs, and TPAs would required expensive system enhancements across all of their systems, with very little return for their investment. Members will self-select those providers who are accommodating to their respective culture. As such, MCPs recommend deleting the last two sentences on the paragraph at the top of page 4.

 

The last two sentences should be removed. An extensive data sharing process with PBMs, TPAs, providers, etc, would be unreasonably expensive. No requirement beyond verbal communication when requested, of the Primary Language Indicator (PLI), should be mandated. To be competitive, an MCP will naturally work toward contracting with providers who are capable of communicating effectively with significant subpopulations. However, placing the requirement globally for any language, and the loose requirement as it now stands that a provider’s system must accommodate a data feed from us, creates a whole new process and provider systems enhancement that is cost prohibitive.

 

3


Response: As we indicated during our conference call on June 2, 2004, we understand that the use of the term “system” was confusing and are therefore revising this provision to instead specify that the MCPs are to utilize a centralized “database.” This clarification makes the language consistent with the interpreter services discussions we had with the MCPs last fall and with Julie Davis’ memo of December 5, 2003. We also clarified during our conference call that if an MCP has identified one of their members as requiring interpreter services, we expect the MCP to notify the member’s primary care physician (PCP) (or use this information in assigning the member to the most appropriate PCP) and the MCP’s pharmacy benefit manger (PBM) so that these providers can take whatever steps may be needed to address the member’s language needs (e.g., having an interpreter available for that member’s appointments or adding an edit to the pharmacy system to alert the pharmacist to this situation). This information exchange can take whatever form the MCP deems most appropriate.

 

We are confused by the assertions that this provision would require all MCP staff to be fluent in all languages. MCPs are required to provide interpreter services to members who require such assistance and this requirement applies to the MCP’s providers and the MCP’s staff members that interact with the MCP’s members. As in the past, we expect the MCPs to use services such as the Language Line or locally-available interpreters when these services are needed. There is no requirement or expectation that all MCP staff must be fluent in all languages.

 

Appendix C, Page 4-5, Section 21 – Advance Directives

 

MCPs would like to know the reason for deletion of the Advance Directives language and verification that it is not necessary for inclusion in the Medicaid member kits.

 

Why was the reference to Advance Directives was removed from the Provider Agreement when Ohio Administrative Code (OAC) still has requirements?

 

Response: This section was deleted in error during the renumbering within this appendix. This section has been reinserted into the provider agreement as #22 and the wording is the same as it was when it appeared in the SFY 2003 provider agreement. The ODJFS apologizes for any confusion this inadvertent deletion may have caused.

 

Appendix C, Page 4, Section 22 – Call Center Standards

 

Please be more specific on definition of a major holiday. Do closure days normally observed by banks, government offices, or many businesses include Christmas Eve, New Year’s Eve, Martin Luther King Jr. Day, President’s Day, etc.? Do we have discretion over what we term to be a major holiday as long as we list it in the Member Handbook?

 

4


Response: Because the MCP member services staff perform such a critical function in assisting MCP members in receiving their health care benefit, ODJFS expects the member services staff to be available when members would reasonably expect them to be available. For that reason we do not permit the MCP member services toll-free hotline to be closed during business hours for any reason other than major holidays. Since there are some regional differences in terms of the “importance” of how certain holidays/events are recognized, we have not developed a definitive list of acceptable holiday closures but believe the criteria we have stipulated should guide the MCPs in determining what holiday closures will be acceptable to ODJFS. In that ODJFS must prior approve all MCP member materials, including the MCP member handbook, ODJFS would determine if the holiday closures proposed by the MCP were appropriate as part of that member material review process. (Note: During our final review of the revised provider agreement we identified an omission in this section. We neglected to add that major holiday closures could also be specified in the MCP’s member newsletter or other such general issuances to the MCP’s members. This omission has now been corrected.)

 

Appendix C, Page 5, Section 21, subsection a – Marketing Materials

 

This section defines marketing materials, including gifts of nominal value (i.e., items worth no more than $10.00). We suggest the amount be updated to $15.00, the amount currently cited by CMS.

 

Response: The ODJFS wants to thank the Ohio Association of Health Plans (OAHP) for providing the Center for Medicare and Medicaid Services (CMS) citation referenced in this comment. Although this is a Medicare provision, there is comparability on this specific issue and after further internal review and discussion, ODJFS has revised the provider agreement to state that gifts of nominal value are items worth no more than $15.00.

 

Appendix C, Page 15, Section 26 – Timing of Delivery Payments

 

New language in this section outlining delivery payments states that the delivery payment will not cover encounters that occurred over one year ago. MCPs suggest exception language be added to this section for those cases where the HMO is the secondary payor. This is a current requirement in the Ohio Revised Code 3901.384 for the commercial market.

 

Considering the time involved in coordination of benefits (COB) cases, we requests that ODJFS consider removing the proposed limitation for timing of delivery payments in cases where COB efforts can be documented. Briefly, a delivery can be considered an emergency service requiring MCPs to work with non-contracting providers. Some MCPs allow non-contracting providers 365 days for billing. When considering COB activities this limitation appears disadvantageous.

 

5


Response: Language was added to this section to clarify that delivery payments that were over one year old may require payment through a manual process as described in the June 2002 memo which notified the MCPs of this process. In some cases, MCPs have submitted delivery encounters more than two years after the delivery occurred. ODJFS implemented this change to assure that ODJFS does not make duplicate payments for the same delivery. The June 2002 memo explained that, if an MCP is denied payment through the department’s automated payment system because the delivery encounter was not submitted within a year of the delivery date, then it will be necessary for the MCP to contact the ODJFS to receive payment. Payment will be made for the delivery if a payment had not previously been made for the same delivery. The language in this section of the provider agreement has been modified to reflect this policy for delivery encounters submitted more than one year after the delivery occurred.

 

Appendix G

 

Appendix G, Page 1, Section 1 – Coverage and Services

 

MCPs request an explanation for changes to the list of coverage items including the deletion of certain services and language changes in others. MCPs feel an overall understanding of changes from the SFY 2004 agreement would be helpful. Although the ODJFS website is cited, for contract purposes a clear explanation is needed.

 

A full definition of subsection f., family planning services and supplies, is requested. MCPs are uncertain whether this new language is a change in what must be covered under family planning services. If new services are provided, MCPs would anticipate a corresponding change in rates.

 

MCPs would like clarification on the need for changing the word prescribed to prescription. Does this change the services that are already being provided and if so the MCPs would anticipate a corresponding change in rates.

 

We request an explanation on why some of the changes were made; for example why was “obstetrical services” lined out? Why were the references to FQHC and RHC lined out? How does ODJFS define short term in regards to rehabilitative care?

 

We find it difficult to reference a “list” of basic benefit explanations in the Provider Agreement to then be referred to the web site that contains electronic manuals. We were unable to directly tie the provided list back to the website.

 

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Could this list become more static? As changes occur year after year, the MCPs try to determine whether the benefits are really changing. An example is adding “and supplies” to Family Planning Services. Is that change just a clarification, or are other “supplies” now being covered that weren’t historically. The ODJFS should indicate such on each change within Appendix G, as well as indicate the actuarial impact if benefits are changing.

 

We assume the change “Prescription drugs” is simply a clarification, but please confirm.

 

There are concerns about appendix G. Obstetrical services, Clinical services (including federal health centers and rural health clinics), Emergency services and speech and hearing services, among others, have been crossed out. This is a bit confusing. Why are they crossed out? Are they now considered to be lumped under “physician services”? Speech and hearing services (formerly O) is now J and grouped with physical therapy. Is this the same situation for the others? Please verify.

 

We would like clarification of the following points in Appendix G:

 

* 1i—Clinic Services (including federally qualified health centers and rural health clinics).

 

* 1m—Emergency Services

 

* 2 a Education testing and diagnosis

 

Response: As discussed in our June 2, 2004, conference call, the Bureau of Health Plan Policy (BHPP) has requested that all bureaus in the Office of Ohio Health Plans (OHP) utilize this standardized list when providing general information regarding the services covered by the Medicaid program. The development of a standardized list was necessary because the various OHP bureaus were using different lists and some of the lists had become archaic and potentially confusing. For example, the list currently included in the MCPs’ provider agreement reflects obstetrical services separately from all other physician services for no apparent reason. Therefore, the changes in the list of covered services is not meant to signify any changes in the Medicaid benefit package but simply the utilization of the standardized list. Medicaid offers a complex set of health care benefits and there is no complete list of covered services available to include in the provider agreement. The ODJFS reiterated during the conference call the limitations of a “summary” list and asked the MCPs if they would prefer to have the summary list removed from the provider agreement. The MCPs indicated that they did see value in continuing to include the summary list in the provider agreement and, therefore, the ODJFS continues to include the summary list, as revised, in the provider agreement. For the complete list of Medicaid-covered services, MCPs must refer to the e-manuals on the OHP website included in Appendix G of the provider agreement.

 

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Appendix G, Page 1 – Coverage and Services

 

As rates move to a calendar year basis while the contract stays on a fiscal year, there should be a provision for rate adjustments in the event the contract changes benefits off-cycle from the rate setting process. The change protects both sides; ODJFS when benefits are re moved from coverage, as well as MCPs when benefits are added.

 

Response: The rate schedule was moved to a calendar year to make provisions for rate adjustments for potential program changes that might be approved by the legislature as part of the department’s budget for that year. This budget approval information is not available until July which is the beginning of a fiscal year. If we go by SFY rate schedule to match the MCP contract year we have to revise the rates after the budget is finalized. We have done that in the past and it proved to be burdensome for the MCPs and the ODJFS.

 

Appendix G, Page 6 – Emergency Department Diversion

 

Regarding EDD, page seven, please explain why the reference to the EDD program still says it must be submitted by a date in the past when other date references have been dealt with by saying “must have approved”.....program.

 

Response: The deletion of the previous due date for the MCP’s Emergency Department Diversion (EDD) program was inadvertently overlooked by the ODJFS during the revision process. Please note that this section has been revised to read as follows:

 

“In accordance with Appendix C, MCP Responsibilities, MCPs must have an ODJFS-approved EDD program. Any subsequent changes to an approved EDD program must be submitted to ODJFS in writing for review and approval prior to implementation.”

 

Appendix H

 

Appendix H, Page 5, Section 1 b – Minimum Non-PCP Network

 

This section requires non-PCP provider types maintain a fulltime practice, defined as being available to patients at a “practice site” for at least 25 hours a week. Several questions have been raised. First, does this apply to all non-PCP provider types? Next, Does the term “practice site” include office, surgical and clinical sites? For instance, surgeons and orthopedists may have some office hours but many more surgical hours that are divided between one or more facilities. It would be unrealistic to require the 25 hours be spent in only on site for certain providers. Finally, this requirement could incite another reason for providers to refuse to contract with an MCP.

 

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Regarding the requirement to have non-PCP type physician’s full time practice defined as 25 hours per week at a practice location, we do not think this is a realistic requirement specifically for general surgeons and orthopedists. These two specialty types are in surgery and making hospital rounds a significant portion of every day.

 

We do not feel that 25 hours is appropriate for all specialties. For example, a general surgeon may have a practice site but spend most of his or her time performing surgeries at the hospital. Under the guidelines would the surgeon need to have 25 hours a week at the office site?

 

Response: As discussed in our June 2, 2004, conference call, the ODJFS does accept the inclusion of inpatient/outpatient surgical hours for general surgeons, otolaryngologists, and orthopedists, and hospital delivery hours for obstetricians/gynecologists in addition to regular office hours to fulfill the fulltime practice requirement. The “full-time” practice requirement (without a specific definition in terms of “hours”) was first added to the provider agreement in July 2002. After the ODJFS determined that there appeared to be some confusion in terms of how the MCPs were supposed to submit the practice designations and, at the request of the MCPs to establish a specific definition of the “full-time” term, clarification was provided through Appendix L of the ODJFS’s October 15, 2003, Medicaid Managed Care Plan Provider Verification System Instructional Manual and the BMHC’s October 17, 2003, memorandum to MCP Coordinators. Both of these earlier issuances specifically stipulated that in order for certain specialty providers to be counted toward the minimum provider panel requirements, they must routinely be available to patients at their practice site(s) in that county at least 25 hours per week which includes the clarifications explained earlier in this response.

 

Appendix H, Page 5, Section 1 b. – Non-PCP Minimum Provider Network – Hospitals

 

Currently, the addition reads: “If an MCP-contracted hospital elects not to provide specific Medicaid-covered services because of an objection on moral or religious grounds, then the MCP must ensure that these services are available to its members through another MCP-contracted hospital in the contract service area.” There are services often available at non-hospital providers that may also be part of the contracted network. MCPs should be given the flexibility to have those Medicaid-covered services provided at alternative “MCP-contracted providers”, instead of just “MCP-contracted hospitals.” This would mirror the FFS program and how Medicaid consumers typically access those services. The current revision holds MCPs to a different and higher standard, and could prohibit an entrance into a more rural county where a limited number of hospitals exist.

 

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Response: When a hospital elects to contract with an MCP, that hospital (or the larger entity representing that hospital) must complete the ODJFS- specified model contract addendum which includes a Hospital Services Form. Hospitals use this form to specify what types of hospital services they are agreeing to provide for the MCP, as well as to indicate if there are certain services they will not provide due to an objection on moral or religious grounds. While some hospital services might also be provided by a non-hospital provider, the appropriate setting would be driven by the specific case in question. Obviously, in the vast majority of situations, hospital services need to be provided by a hospital. In order to better clarify this requirement we will revise this language to indicate that this is only applicable if the hospital elects not to provide specific Medicaid-covered “hospital” services.

 

Appendix H, Page 8 – Provider Panel Exceptions

 

Regarding the proposed language for Provider Panel Exceptions, while understanding the intent of the language, we find the language broad with no defined terms. For example what is “sufficient documentation”? This questions the fairness of the language and leaves us wondering how ODJFS would administer in a way that would not be arbitrary. Perhaps adding more definition around the terms would be helpful. The most notable issue however is how this language erodes one of the most important managed care concepts, that being contracted access to care.

 

Response: This provision has been part of the MCP provider agreement since 1999. It was added when we identified the need to be able to deviate from the specified minimum provider panel requirements in situations where the MCP has made all reasonable efforts to obtain a critical provider contract and the provider has refused. Since the time that this provision went into effect we have approved only one provider panel exception and that approval was rendered moot when the originally-required provider soon thereafter signed a contract with the MCP. ODJFS of course believes that contractual provider relationships are critical to assuring a member’s access to care but we are also cognizant that some services are only available from a minimal number of providers which may place them in an unfair bargaining position. ODJFS would prefer to never exercise the option of approving a provider panel exception request but we believe this provision is essential to ensure the current stability and future expansion of the Medicaid managed care program. Since these requests are so infrequent and situation-specific, ODJFS believes it is sufficient to stress the general principles that we will use in making such determinations.

 

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Appendix H, Page 11-28 – Minimum Provider Panel Charts

 

We are concerned that minimum requirements have increased in some counties. ODJFS does publish methodology for how PCP requirements are determined. Methodology is not known for non-PCP providers and as such we is concerned that requirements for dental providers have increased. Difficulties regarding dental providers for Medicaid recipients for both FFS and MCP are known.

 

Will ODJFS share the calculations and methodology for minimum standards?

 

Response: Minimum provider requirements for non-PCPs are calculated on a county-by-county basis and are based on a ratio of the number of providers (by type) per the number of residents. Ratios are calculated for the following provider types: dentists, pediatricians, OB/GYNs, general surgeons, otolaryngologosts, allergists / immunologists, orthopedists, opthalmologists / optometrists, and pharmacies. This ratio is applied to the number of Medicaid managed care eligibles in each county for each provider type. The pediatrician and OB/GYN provider ratios are applied only to children and women of child-bearing age, respectively, and therefore, the number of children and women are calculated for each county based on statewide percentages of managed care eligibles in each category. The total managed care eligibles in each county is adjusted based on the number of eligibles and their enrollment status. For mandatory and voluntary counties, if the total number of eligibles is greater than 100,000, the MCP’s provider panel must include enough providers to cover at least 40% of the total eligibles. If the total number of eligibles is less than or equal to 100,000, the MCP’s provider panel must cover at least 50% of the total eligibles. In order to ensure that MCPs in preferred option counties can provide access to an adequate number of non-PCP specialists that takes into account the “default” assignment of additional Medicaid eligibles, a 1.5 multiplier is applied to the calculation to determine the minimum specialist provider requirement. A change (increase or decrease) in the population of either providers, residents, or eligibles in the state directly affects the calculation of the provider to resident ratio. This change, in turn, is reflected by an increase or decrease in the number of required providers for a county when the ratio is applied to the county-specific Medicaid managed care eligibles.

 

The 2004 dental provider numbers increased because the number of dental providers in the state increased. This increase in the actual number of statewide dental providers affected the provider to resident ratio described above and therefore, led to an increase in the recommended number of dental providers for each county. If the MCP is able to adequately provide their members with access to all Medicaid-covered dental services, then ODJFS will not consider the MCP to be out of compliance with the dental panel requirement even if the MCP’s dental provider panel does not meet the recommendations as specified in Appendix H.

 

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Appendix I

 

Appendix I – Program Integrity

 

Although there are no proposed changes to this appendix we would like to offer some comments. Considering PCP turnover rate has such significant incentive outcomes, we request that providers who are termed from the MCP for fraud and abuse issues, including those providers terminated after receiving notification from ODJFS, be excluded from the PCP turnover rate calculation.

 

Response: The PCP turnover rate is based on the HEDIS practitioner turnover measure which specifies that there are no exclusions from the denominator. All providers are to be included regardless of whether they died, retired, relocated, or were terminated . The HEDIS methodology does not define ‘terminated’ providers. Therefore, all terminated providers are to be included in the measure regardless of the reason for their termination.

 

Appendix K

 

Appendix K, Page 1, Section 1 – Performance Improvement Projects

 

There is no further discussion of the requirements for PIPs. Was this an oversight?

 

Response: Additional discussion on the requirements for Performance Improvements Projects (PIPs) was not included in the SFY 2005 provider agreement because the SFY 2004 PIP process, as currently described in the provider agreement, will continue through SFY 2005. The protocols for the PIPs were developed by the ODJFS in accordance with guidelines established by the CMS. The PIP process includes 10 steps to design and implement the quality improvement studies. For SFY 2004, ODJFS selected one clinical and non-clinical study and defined the study topic questions (Steps 1-2). The MCPs were required to develop the study topic indicators, identify the study population, and define the sampling methods and the data collection procedures (Steps 3-6). Upon ODJFS approval of the MCPs’ PIP submission, the MCPs were expected to implement their PIPs in SFY 2004.

 

The remaining steps (7-10) in the PIP process will be completed during SFY 2005. MCPs will submit PIP findings for ODJFS to review the data, analyze the results, and assess any progress made due to the implementation of the PIP. Additionally, the external quality review (EQR) vendor will review each MCP’s PIP submissions and submit recommendations to ODJFS about the extent to which the findings of the MCPs’ PIPs are valid and reliable. A detailed letter instructing the MCPs of the requirements for the final phase and timeline of the PIP process will be distributed in the near future.

 

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Appendix K, Page 3, Section 5 – Non-Duplication Exemptions

 

MCPs believe the language contained in this section is overly restrictive. Non-duplication exemptions could include use of HEDIS data in lieu of duplicating efforts in compiling clinical data. This exemption can also be used as an exemption for administrative reviews. MCPs oppose language that would prohibit either option from going forward in SFY ’05. We strongly encourage the state to go forward in accepting HEDIS data for the next round of EQR clinical studies in SFY ’05 and, where possible, exempt eligible plans from portions of the administrative review.

 

It was also our understanding that some of these revised requirements were still under negotiation between the MCPs and the Bureau, such as issues in the Quality Assessment and Performance Improvement Program, Appendix K. MCPs and BMHC held a conference call meeting on this issue as late as Monday, May 24, 1:00 - 3:00 PM, for further discussion. With submission of comments on the provider agreement due Tuesday, May 25, including comments on Appendix K, it is extremely disappointing to see the SFY 05 Proposed Provider Agreement reflect an ODJFS position without the results and discussion of the May 24 conference call.

 

Response: The language in the provider agreement was revised to reflect the revisions to 42 CFR 438.360 and 438.362 that became effective in October 2003. In reviewing the MCP and OAHP comments, it appears as though there was confusion around the interpretation of the terms “exemption from the non-duplication of mandatory activities” and/or “deeming.” We believed that this distinction had been fully addressed during the March 24, 2004, monthly MCP meeting (followed by the clarifying question and answer document) and the subsequent May 24, 2004, conference call. As discussed in our June 2, 2004, conference call and as outlined in the above-referenced CFR citations, MCPs that meet the specified eligibility requirement(s) may be able to apply for an exemption only from portions of the administrative review conducted during the EQR. An exemption from the non-duplication of mandatory activities would not include the acceptance of HEDIS data in lieu of the clinical quality of care studies. Additional language will be incorporated into Appendix K to clearly state that the exemption from the non-duplication of mandatory activities is only applicable to the administrative review.

 

As discussed during the conference call, ODJFS’ EQR administrative review is not scheduled to begin until Fall of 2004. ODJFS will work over the next few months to establish the components of the administrative review pursuant to 42 CFR 438.360 and 438.362. Once the components have been established, a detailed comparison must then be made between ODJFS’ administrative review components and the National Committee for Quality Assurance’s (NCQA) standards. If ODJFS determines that elements of the administrative review are comparable to the NCQA standards, then ODJFS can propose a process by which MCPs may apply for an exemption from the non-duplication of mandatory activities. ODJFS would then submit this proposal to CMS for review and approval.

 

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Upon approval from CMS, the MCPs may be eligible to apply for exemption from portions of the administrative review during SFY 2006. ODJFS recognizes that MCPs are concerned with the timeframe for this activity, however, it is anticipated that the planning and approval process for this written plan will take at least six to 12 months. Given this, the language in the provider agreement identifying this timeframe must remain as originally proposed so as not to raise false expectations about the possibility of exemptions being awarded prior to SFY 2006 although we have attempted to further clarify the limitation of what activities may be exempted.

 

ODJFS staff are committed to participating in an on-going dialogue with the MCPs to explore proposed recommendations to the EQR process.

 

Appendix L

 

Appendix L, Page 1, Section 1 – Encounter Data

 

Encounter data volume minimums have increased in most categories. We request the volumes be measured six (6) months after the report period to allow for adequate claims lag.

 

Response: The claims lag was shortened in SFY 2004 to give the MCPs feedback in a more timely manner after analysis showed that the data needed to set the standard was significantly complete (i.e. the data had a high completion factor) after four months. ODJFS believes that more timely feedback will aid the MCPs in more quickly addressing poor quality encounter data submissions. The claims lag used to set the standard and the claims lag used to calculate the results for the encounter data volume measure must match. If a longer claims lag is used in calculating the results than was used in setting the standard, then a completion factor would have to be incorporated into the methods and the feedback would be delayed. The ODJFS believes it is more appropriate to use a calculation method that is more direct and timely than what was proposed.

 

Appendix L, Page 15, Section 6a – Penalties for Noncompliance

 

MCPs are concerned with language that provides ODJFS with unlimited discretion to apply unconstrained penalties to an area of deficiency identified when an MCP is determined to be noncompliant with a standard. Caps on penalties are the norm in both the Ohio Revised Code and Administrative rules and serve as a protection and assurance of a limit on consequences. This language should be removed and the cap of $300,000 should remain as written.

 

Encounter data volume minimums have increased in most categories. We request that the volumes be measured six (6) months after the report period to allow for adequate claims lag.

 

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Additionally, we request that the penalty for noncompliance with volume issues be revised to incorporate a rolling year of quarters. A membership freeze would be inappropriate for this data quality measure when it was documented the issue was a variation in utilization of this service. The current methodology does not allow the noncompliant period to roll off.

 

Response: The importance of accurate encounter data submitted by MCPs is emphasized by ODJFS’ policy of conducting standard compliance evaluations on a quarterly basis. Encounter data is increasingly being used by ODJFS for a variety of reasons and accurate data is important to both ODJFS and the MCPs. Quarterly evaluations are beneficial to the MCPs because it allows them to more easily and quickly correct errors that may arise which would be more difficult to accomplish if evaluations were only conducted annually.

 

The intent of the encounter data volume measure is to periodically assess the data quality of encounter data submissions and provide an incentive for MCPs to evaluate and resolve instances where a particular measure indicates poor quality data. The expectation is that a particular deficiency will be resolved and therefore, subsequent compliance for the deficient quarter and service category will not be an issue. In order to ensure the maintenance of accurate and complete historical data, encounter data volume will be monitored over time. A single year’s worth of data is not considered sufficient for historical purposes. Considering that program evaluations and rate setting both require trending over a minimum of three years of encounter data and MCPs have the ability to add or delete encounters over any time period, measuring the volume on a one year rolling basis would not be sufficient to ensure the data used meets minimum data quality standards.

 

ODJFS considers the penalty system in place to be a graduated system and not duplicative. Instead of starting with a new member selection freeze, MCPs who are noncompliant with this measure for the first time are issued a sanction advisory. If noncompliance continues for the next quarter, a refundable financial penalty is imposed. The financial penalty is not repeated for consecutive quarters of noncompliance. If noncompliance continues for three consecutive quarters, then a selection freeze is imposed. This system gives the MCP three quarters to resolve a data quality problem before enrollment is frozen. Penalties remain in place until compliance with the standard(s) is achieved. Notwithstanding other provisions of this appendix and once an MCP comes into compliance with the standard(s), any financial penalties assessed against the MCP are returned and the MCP’s enrollment is unfrozen. We believe that this graduated penalty system gives MCPs sufficient time to address and resolve data quality problems and underscores the importance ODJFS places on the submission of high quality encounter data.

 

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Table 1 Standards. MCPs need to understand the basis for changes in the expectations. Please share the calculations and methodology.

 

Response:

 

Calculating the Standards

 

Changes in the methods for calculating the standards reflect changes due to HIPAA and two new considerations: county variances and seasonality (i.e., fluctuations in utilization from quarter to quarter). HIPAA required the elimination of local codes. The primary effect on this measures was the grouping of encounters in the ancillary and primary/specialists categories of service. With the updated methods, all antepartum and postpartum visits are reported in one category of service (i.e., primary/specialist) versus a split across these two categories of service. To account for county variances, results were calculated for each MCP by county (MCP/county) by quarter. An MCP/county average (across all MCPs) was then calculated for each quarter. The high outlier MCP/counties (e.g., counties with a significantly high result primarily due to low enrollment) was excluded from the calculation of the average. In order to allow for seasonality in the data, the quarter with the lowest average was used to establish the standard. As in previous years, once the average for a category of service was established the standard was set at 1.5 standard deviations below the average.

 

Changes in Methodology

 

It should be noted that the SFY 2005 methods were calculated using CY 2003 encounter data. The SFY 2004 methods used CY 2002 data.

 

Inpatient: There were no changes in methodology for this service category. The change in the standard (from 5.4 to 5.0) reflects the seasonality effect described above.

 

Emergency Department: The methodology was revised to exclude any ED encounters with a behavioral health diagnosis or procedure code in order to be more consistent with HEDIS methodology. However, the actual standard increased because the encounter data for CY 2003 reflects a higher number of ED encounters submitted per member per month.

 

Dental: There was no change to the dental methodology. The increase in the standard reflects improvements in data quality.

 

Vision: The vision methodology was changed to exclude the “supply of materials” current procedural terminology (CPT) codes 93290-92396. These codes represented a small number of encounters and did not significantly affect the calculation of the standard. This measure is not intended to include frames and lenses and therefore should not include the “supply of materials” codes. In addition, the county variance added to the drop in the standard for this measure.

 

Primary and Specialist Care: This measure was revised to include all antepartum and postpartum visits reported with CPT codes 59420, 59425, 59426, 59430 (which were previously included in the ancillary category).

 

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Ancillary Services: This measure was revised to exclude the antepartum and postpartum visits referred to above under primary and specialist care.

 

Behavioral Health: There was no change to the methodology for this service category.

 

Pharmacy: There was no change to the methodology for this service category. However, pharmacy encounters for one MCP were under-reported in the past. The issue was resolved, the MCP’s pharmacy encounter data has been corrected, and the SFY 2005 standard reflects this correction.

 

Appendix L, Page 15, section 6.a. – Penalties, Including Monetary Sanctions, for Noncompliance

 

Regarding the language added on page 15, 6.a., we request that the following statement be added “The appropriate penalty would not exceed the penalty described in each section and sub-section”.

 

The quarterly evaluation table has the propensity to penalize an MCP quarter after quarter if they have one bad quarter. The table instead should be based upon a rolling annual basis, evaluating no more than 1 year at a time. A bad quarter in 2003 continues to affect reporting through May of 2006!

 

Please specify “.....ODJFS reserves the right to apply the most appropriate penalty .....” This would seem to have the potential to for a MCP to be subject to a more severe penalty than what is stated in the appendix.

 

Response: The second sentence of this paragraph that states, “[p]enalties for noncompliance on an individual measure for each period compliance is determined in this appendix will not exceed $300,000,” has been moved to the end of the paragraph to clarify that this monetary cap applies to all provisions of the paragraph.

 

Appendix M

 

Appendix M, Page 15, Section 4.b – Emergency Department Diversion

 

Language in this section designates the SFY 2005 contract reporting period for a baseline level for more a restrictive performance standard for EDD using the January – June, 2004 report period. The next reporting period cited, July – December 2004, would be used for comparison to determine if the minimum performance standard is met. Because of this proposed change in the EDD target, it is virtually impossible to have this significant of an impact during this reporting period. MCPs recommend maintaining the 1.0% minimum performance standard.

 

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Impacting EDD requires extensive resources and interventions on behalf of MCP staff. The lack of necessary incentives such as co-payments and the existence of prudent layperson requirements leave little room in trying to successfully impact the use of emergency rooms to the level being proposed. To demonstrate the impact, the OAHP commercial plans reported a 45% increase in ER utilization since the passage of prudent layperson into Ohio law.

 

This appendix establishes a target of 0.7% for the Emergency Department Diversion measure. This contradicts the SFY 2004 provider agreement that states “for report period of contract period SFY 2005 (July-December, 2004) the minimum performance standard is 1.0%.” Is there a national benchmark to indicate this is an achievable target?

 

While we understand the minimum standard includes a 10% gap decrease, not requiring us to achieve the 0.7% rate, our concerns remain; the continuing decrease in the performance standard of a measure with such significant financial implications and a measure in which MCPs are limited by legislation to impose known utilization reducing processes.

 

4.b. Changing a target from 1% to 0.7% of the eligible population having four or more ED visits during the reporting period is unrealistic in a one-year period of time. While we fully support improving quality results year over year, a target of 30% improvement from a program already experiencing good results isn’t appropriate. Even the minimum performance standard of a 10% improvement in the difference between the target and baseline results is unrealistic for a State program already performing strongly. Incremental change at that high level of performance can become cost prohibitive, particularly in a program where there’s no opportunity to help drive compliance levels by member cost sharing techniques. ODJFS should set targets upon a more realistic basis.

 

We would like clarification of the following points in Appendix M: The reduction of the ED Diversion Target to 0.7%.

 

Response: The change in methods reduces the expected level of improvement for all MCPs performing at a rate above 1.0%. For an MCP with a rate of 1.5%, the existing standard expects a reduction of 0.5% or 33%. By changing the standard to account for the expectation that the difference between last year’s result and 0.70% would be reduced by 10%, the same MCP would be expected to reduce their result by 0.08% or 5.3%.

 

For MCPs that are already performing at or below the previously established 1.0% standard, the change in method required them to maintain their performance versus allowing the level of their performance to drop below the 1.0% standard. In recognition of the increase in the expected level of performance, a change was made to the proposed standard to lower the expected level of performance for MCPs in the above situation.

 

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Similar to what was done regarding the clinical performance measures, a breakpoint was established where MCPs that are performing better than average (i.e., at or below 1.1%) but do not meet the standard level of performance will be issued a quality improvement directive. 1.1% was chosen because it is the current program average.

 

MCPs not meeting the standard level of improvement and are above the average, must develop a corrective action plan and ODJFS may direct the MCP to develop the components of their EDD program as specified by ODJFS.

 

ODJFS recognizes that this measure is integral to the incentive system. As you know, ODJFS’ actuary calculates actuarially sound capitation rates and ODJFS adds 1% as an incentive to improve performance in specific areas important to the Medicaid MCPs’ members. MCPs receive the extra 1% with their monthly premium payments. To retain the extra amount, MCPs must achieve a minimum level of performance on selected measures and improve performance by meeting higher standard levels for three selected measures. MCPs that do not qualify for or meet the higher performance standards must return the extra 1% because the MCP did not complete this deliverable as specified in the provider agreement.

 

With the changes to the standard in appendix M for the EDD measure, accompanying changes were made to the EDD minimum performance expectation in the incentive system in appendix O. As with the clinical performance measures, MCPs that meet the breakpoint established in appendix M are considered to have met the minimum performance level needed to qualify for the retention of incentive payments made in accordance with the incentive system.

 

Appendix M – Case Management of ODJFS-Mandated Conditions

 

Regarding Measure 2, Case Management of ODJFS-Mandated Conditions, please clarify the correct verbiage. In the methodology documents the verbiage is “17 years of age and under” while the verbiage in the Provider Agreement, SFY2004 and SFY2005, states “under 17 years of age”. We believe the verbiage should be identical in the two documents.

 

Response: The correct language is, ‘children 17 and under’ and the provider agreement has been corrected to reflect this.

 

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Appendix O

 

Appendix O – Performance Incentives

 

This section indicates that the methodologies for 2005 measures can be found on the website listed. However, this information is not updated for 2005 as noted. The MCPS request a hard copy or electronic version of the 2005 methodologies be sent before final acceptance of the SFY ‘05 provider agreement.

 

The website listing the “detailed description of the methodologies of each measure” www.jfs.ohio.gov/ohp/ODJFS/managed.stm contains information from SFY 2004. We would like a chance to review the draft methodologies. When can we expect updated information to appear?

 

Response: The updated methods were finalized and sent to all MCPs during the second week of June.

 

Additionally, this section makes reference to “national benchmarks”. MCPs request a citation on the source of the national benchmarks used for these measures.

 

The ODJFS should share the methodology used to calculate the standards, and define where the National Benchmarks are obtained.

 

Response: The figures were established based upon national Medicaid results, as obtained from NCQA at:

 

http://www.ncqa.org/Programs/HEDIS/02medicaid.htm

 

National results were available for all of the measures except for the lead screening measure. To avoid confusion, the term “National Benchmark” will be changed to “Medicaid Benchmark.”

 

Although not specifically addressed in the proposed revisions to the Provider Agreement, we would like to take this opportunity to request ODJFS allow all claims be submitted through the encounter data process. ODJFS and HSAG cite HEDIS as benchmarks, however, MCPs are allowed to submit denied claims only for immunizations. As you know HEDIS accepts all submitted claims regardless of final adjudication status. We believe ODJFS should adopt the same practice and allow MCPs to submit all claims, regardless of final status.

 

Response: ODJFS will be modifying the encounter data specifications in the future. ODJFS cannot allow denied encounters to be submitted at this time because we would not be able to differentiate between the denied and paid claims. Rate setting requires the use of only paid claims. Once we are able to differentiate between these two claim types, we will include them in the specifications.

 

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APPENDIX A

 

OAC RULES 5101:3-26

 

The managed care program rules can be accessed electronically through the following website:

 

http://emanuals.odjfs.state.oh.us/emanuals/medicaid/MHC/@Generic_BookView;cs=default;ts=default

 


APPENDIX B

 

MCP PROCUREMENT AND PRE-CONTRACTING REQUIREMENTS

 

The Ohio Department of Job and Family Services (ODJFS) has an open procurement process (pursuant to 45 CFR 92.36 whereby any qualifying entity may request consideration to receive a Managed Care Plan (MCP) provider agreement from ODJFS. Prospective MCPs interested in participating in Ohio’s Medicaid managed care program must submit a formal letter of intent to the Chief of the Bureau of Managed Health Care (BMHC) which specifically states that the prospective MCP wishes to actively pursue a provider agreement with ODJFS. Upon receipt of this letter, BMHC staff will schedule a meeting with the prospective MCP, following which ODJFS will provide the prospective MCP with a follow-up letter further outlining the pre-contracting requirements specified in this Appendix and the projected timetable required for the MCP to receive a provider agreement. The projected timetable to receive a provider agreement to serve Medicaid eligibles in counties currently not included in Appendix E (Rate Methodology) and/or Appendix H (Provider Panel Specifications) may need to incorporate sufficient time for ODJFS to determine the appropriate capitation rates and/or provider panel requirements for these service areas. ODJFS may require that some counties may only be included in a provider agreement if they are part of a larger group or cluster of counties which would constitute one combined service area.

 

ODJFS may at its discretion allow a prospective MCP to begin the pre-contracting process prior to the receipt of their certificate of authority (COA) from the Ohio Department of Insurance. However, the MCP must have a valid COA prior to entering into a provider agreement with ODJFS. A prospective MCP that previously had a provider agreement with ODJFS must comply with all procurement and pre-contracting requirements prior to receiving a new provider agreement. If the prior provider agreement terminated more than two years prior to the effective date of any new provider agreement, such MCP will be considered a plan new to Ohio Medicaid Managed Care and in its first year of operation.

 

Prior to ODJFS’ issuance of a provider agreement, a prospective MCP must demonstrate the capability to meet all applicable program requirements specified in Chapter 5101:3-26 of the Ohio Administrative Code (OAC) and the ODJFS - MCP Provider Agreement. This demonstration will include a review of documentation and data submitted by the prospective MCP, and may also include an on-site review of the prospective MCP’s administrative operations. The ODJFS’ review and approval of submissions from the prospective MCP includes, but is not limited to the following:

 

1. Administrative submissions:

 

  a. a listing of the counties the prospective MCP initially proposes to serve;

 

  b. an Ohio Medicaid Provider Number Application, including a request for Taxpayer Identification Number and Certification (W-9) authorization agreement for state Medicaid payments and an electronic funds transfer (EFT) application;

 


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  c. the designation of an individual who will serve as the primary point of contact between the prospective MCP and ODJFS. A different individual may be designated as the contact person for the prospective MCP’s management information systems;

 

  d. a statement confirming the organization’s willingness to accommodate on-site visits to their administrative offices, its participating provider facilities, and its subcontractors by ODJFS representatives and/or designees;

 

  e. a description of the prospective MCP in terms of practice model type (e.g., group model, staff model, individual practice association, etc.);

 

  f. a table of organization;

 

  g. a statement of affirmative action that the prospective MCP does not discriminate in its employment practices with regard to race, color, religion, sex, sexual orientation, age, disability, national origin, veteran’s status, ancestry, health status or need for health services;

 

  h. information including name, address, and association of any individual/ group/entity that will be assisting the prospective MCP with the submission of documentation to ODJFS;

 

  i. a signed copy of the ODJFS-required form guaranteeing compliance with noncompetitive bid provisions; and

 

  j. notification if the MCP elects not to provide, reimburse for, or provide coverage of, a counseling or referral service because of an objection on moral or religious grounds.

 

2. Completed personalized Model Medicaid Addendums as described in OAC rule 5101:3-26-05 and Appendix H of this provider agreement which incorporate all applicable Ohio Administrative Code rule requirements specific to provider subcontracting.

 

3. Completed MCP Delegation of Services form(s), as applicable.

 

4. Provider panel and subcontracting requirements : Prospective MCPs must submit documentation to verify compliance with provider panel and subcontracting requirements specified in OAC rule 5101:3-26-05 and Appendix H of this provider agreement.

 

5. MIS Requirements : Prospective MCPs must meet the Health Information Systems requirements and formats specified in Appendix C of this provider agreement and may be required to complete an information systems questionnaire. MCPs must allow adequate time to meet encounter data requirements (on average it has taken most MCPs approximately four months to successfully complete encounter data testing). ODJFS will not accept encounter data test tapes from the prospective MCP or their ODJFS-approved delegated entity(ies) until the prospective MCP has received an Ohio Medicaid Provider Number. Before ODJFS enters into a provider agreement, ODJFS or designee may review the information system capabilities of each prospective MCP as described in Appendix C of this provider agreement.

 


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In addition to encounter data testing, the prospective MCP will be required to demonstrate to ODJFS their capability to successfully provide the following required electronic file submissions in the specified formats: Screening Assessment and Case Management System (SACMS), appeals and grievances, newborn notification and member-designated primary care physician (PCP) files.

 

6. Verification of operational program requirements specified by ODJFS, including but not limited to, the following areas:

 

  a. Care coordination with non-contracting providers requirements specified in OAC rule 5101:3-26-03.1;

 

  b. Call Center requirements specified in Appendix C of this provider agreement;

 

  c. Case Management requirements specified in OAC rule 5101:3-26-03.1 and Appendix G of this provider agreement;

 

  d. Children with Special Health Care needs requirements specified in Appendix G of this provider agreement;

 

  e. Program Integrity requirements specified in OAC rule 5101:3-26-06 and Appendix I of this provider agreement;

 

  f. Appeal, Grievance and State Hearings requirements specified in OAC rules 5101:3-26-08.3, 08.4, and 08.5.

 

  g. Interpreter Services requirements specified in OAC rules 5101:3-26-03.1(A)(7)(c), 5101:3-26-05(D)(26), 5101:3-26-08,5101:3-26-08.2, and Appendix C of this provider agreement;

 

  h. Requirements for marketing materials including marketing staff training (if applicable), solicitation brochure, and marketing plan as specified in OAC rule 5101:3-26-08.2;

 

  i. New member material requirements including Member Identification (ID) Card, Member Handbook, Provider Directory and Advance Directives Notification as specified in OAC rule 5101:3-26-08.2;

 

  j. Utilization Management and Prior Authorization requirements specified in OAC rule 5101:3-26-03.1 and Appendix G of this provider agreement; and

 

  k. Quality Assessment and Performance Improvement (QAPI) requirements specified in OAC rule 5101:3-26-07.1 and Appendix K of this provider agreement.

 

7. Prospective MCPs must attend and participate in mandatory technical assistance sessions provided by ODJFS.

 

8. Financial submissions: Prospective MCPs must submit the following documentation to verify compliance with the financial requirements specified in OAC rule 5101:3-26-09 and Appendix J of this provider agreement.

 


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  a. Evidence of reinsurance coverage from a licensed commercial carrier to protect against catastrophic inpatient-related medical expenses incurred by Medicaid members;

 

Quarterly, Annual and Independently Audited Annual National Association of Insurance Commissioners (NAIC) Financial Statements for the past three years for all lines of business. If the MCP has been operating for fewer than three years, then MCP should provide the referenced NAIC financial statements for the available years.

 

9. Membership Data and Reconciliation : Prospective MCPs must complete the Membership Data Maintenance and Reconciliation questionnaire and demonstrate the following membership data and reconciliation requirements:

 

  a. Capability to accept and utilize consumer contact record (CCR) data;

 

  b. Capability to accept and maintain membership data contained on the monthly member roster (MMR);

 

  c. Capability to accept and reconcile premium and delivery payments with the monthly remittance advice;

 

  d. Capability to reconcile membership data with remittance advice;

 

  e. Capability to accept and maintain pending member-provided information, such as PCP choice, hospitalization reporting, etc., prior to receiving and reconciling the CCR and MMR; and

 

  f. Identification of new members hospitalized prior to and remaining hospitalized on the effective date of MCP membership.

 

MCP Provider Agreement Amendments

 

MCPs currently participating in Ohio’s Medicaid managed care program that are interested in amending their provider agreement to serve eligible Medicaid individuals in additional counties, must submit a formal letter of intent to the Chief of the Bureau of Managed Health Care (BMHC) that specifically states the additional counties the MCP wishes to actively pursue. MCPs that identify counties currently not included in Appendix E (Rate Methodology) and/or Appendix H (Provider Panel Specifications) must be advised that ODJFS will require sufficient time to determine the appropriate capitation rates and/or provider panel requirements for these service areas. ODJFS may require that some counties may only be included in a provider agreement if they are part of a larger group or cluster of counties which would constitute one combined service area.

 


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ODJFS’ review and approval of submissions from the MCP to amend their provider agreement to include additional counties includes, but is not limited to the following:

 

  i. An Ohio Medicaid Provider Number Application, including a request for Taxpayer Identification Number and Certification (W-9) authorization agreement for state Medicaid payments and an electronic funds transfer (EFT) application;

 

  ii. A copy of the MCP’s currently approved Model Medicaid Addendums that are revised to include the additional counties, if applicable;

 

  iii. Completed MCP Delegation of Services form(s), as applicable;

 

  iv. Documentation to verify compliance with provider panel and subcontracting requirements specified in OAC rule 5101:3-26-05 and Appendix H of this provider agreement;

 

  v. Verification of operational program requirements specified by ODJFS for each additional service area, including but not limited to the following areas:

 

  a. Coordination with non-contracting provider requirements specified in OAC rule 5101:3-26-03.1;

 

  b. Requirements for marketing materials including marketing staff training (if applicable), solicitation brochure, and marketing plan as specified in OAC rule 5101:3-26-08;

 

  c. New member material requirements including member handbook and provider directory as specified in OAC rule 5101:3-26-08.2;

 

  vi. Evidence that the MCP’s reinsurance policy from a licensed commercial carrier to protect against catastrophic inpatient-related medical expenses incurred by Medicaid members covers members in the additional counties;

 

  vii. Revisions to previously submitted county-specific information/materials/ procedures to include the new service areas;

 

  viii. Documentation of the ability to meet all program requirements, in consideration of the potential additional membership, as requested by ODJFS.

 


APPENDIX C

 

MCP RESPONSIBILITIES

 

The MCP must meet on an ongoing basis, all program requirements specified in Chapter 5101:3-26 of the Ohio Administrative Code (OAC) and the Ohio Department of Job and Family Services (ODJFS) - MCP Provider Agreement. The following are MCP responsibilities that are not otherwise specifically stated in OAC rule provisions or elsewhere in the MCP provider agreement.

 

General Provisions

 

1. The MCP agrees to implement program modifications in response to changes in applicable state and federal laws and regulations.

 

2. The MCP must submit a current copy of their Certificate of Authority (COA) to ODJFS within 30 days of issuance by the Ohio Department of Insurance.

 

3. The MCP must designate a primary contact person (the Medicaid Coordinator) who will dedicate a majority of their time to the Medicaid product line and coordinate overall communication between ODJFS and the MCP. ODJFS may also require the MCP to designate contact staff for specific program areas. The Medicaid Coordinator will be responsible for ensuring the timeliness, accuracy, completeness and responsiveness of all MCP submissions to ODJFS.

 

4. All MCP employees are to direct all day-to-day submissions and communications to their ODJFS-designated Contract Administrator unless otherwise notified by ODJFS.

 

5. The MCP must be represented at all meetings and events designated by ODJFS as requiring mandatory attendance.

 

6. The MCP must have an administrative office located in Ohio.

 

7. Upon request by ODJFS, the MCP must submit information on the current status of their company’s operations not specifically covered under this provider agreement (for example, other product lines, Medicaid contracts in other states, NCQA accreditation, etc.)

 

8. The MCP must assure that all new employees are trained on applicable program requirements.

 


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9. If an MCP determines that it does not wish to provide, reimburse, or cover a counseling service or referral service due to an objection to the service on moral or religious grounds, it must immediately notify ODJFS to coordinate the implementation of this change. MCPs will be required to notify their members of this change at least 30 days prior to the effective date. The MCP’s member handbook and provider directory, as well as all marketing materials, will need to include information specifying any such services that the MCP will not provide.

 

10. For any data and/or documentation that MCPs are required to maintain, ODJFS may request that MCPs provide analysis of this data and/or documentation to ODJFS in an aggregate format.

 

11. The MCP is responsible for determining medical necessity for services and supplies requested for their members as specified in OAC rule 5101:3-26-03. Notwithstanding such responsibility, ODJFS retains the right to make the final determination on medical necessity in specific member situations.

 

12. In addition to the timely submission of medical records at no cost for the annual external quality review as specified in OAC rule 5101:3-26-07, the MCP may be required for other purposes to submit medical records at no cost to ODJFS and/or designee upon request.

 

13. Upon request by ODJFS, MCPs may be required to provide written notice to members of any significant change(s) affecting contractual requirements, member services or access to providers.

 

14. MCPs may elect to provide services that are in addition to those covered under the Ohio Medicaid fee-for-service program. Before MCPs notify potential or current members of the availability of these services, they must first notify ODJFS. If an MCP elects to provide additional services, the MCP must ensure that the services are readily available and accessible to members who are eligible to receive them.

 

15. MCPs must comply with any applicable Federal and State laws that pertain to member rights and ensure that its staff and affiliated providers take those rights into account when furnishing services to members.

 

16. MCPs must comply with any other applicable Federal and State laws (such as Title VI of the Civil rights Act of 1964, etc.) and other laws regarding privacy and confidentiality.

 

17. Upon request, the MCP will provide members and potential members with a copy of their practice guidelines.

 


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18. The MCP is responsible for promoting the delivery of services in a culturally competent manner to all members, including those with limited English proficiency (LEP) and diverse cultural and ethnic backgrounds.

 

All MCPs must comply with the requirements specified in OAC rules 5101:3-26-03.1, 5101:3-26-05(D), 5101:3-26-08 and 5101:3-26-08.2 for providing assistance to LEP members and eligible individuals. In addition, MCPs must:

 

  a. Provide written translations of certain MCP materials in the prevalent non-English languages of members and eligible individuals in accordance with the following:

 

  i. When 10% or more of the eligible individuals in the MCP’s service area have a common primary language other than English, the MCP must translate all ODJFS-approved marketing materials into the primary language of that group. The MCP must monitor, on an ongoing basis, changes in the eligible population in the service area to determine which, if any, primary language groups meet the 10% threshold; and

 

  ii. When 10% or more of an MCP’s members in the MCP’s service area have a common primary language other than English, the MCP must translate all ODJFS-approved member materials into the primary language of that group. The MCP must monitor, on an ongoing basis, changes in their membership to determine which, if any, primary language groups meet the 10% threshold.

 

  b. Utilize a centralized database which records all MCP member primary language information (PLI) when identified by the following sources, including but not limited to: MCP staff (e.g., member services and case management staff), the MCP’s providers, members, or member representatives; ODJFS; and the ODJFS selection services entity. This centralized database must be readily available to MCP staff and be used in coordinating communication and services to LEP members, including the selection of a PCP who speaks the member’s primary language, when available. MCPs must share PLI with their providers [e.g., PCPs, Pharmacy Benefit Managers (PBMs), and Third Party Administrators (TPAs)], as applicable. ODJFS may periodically request a summary of the MCP’s LEP members.

 

Additional requirements specific to providing assistance to hearing-impaired, vision-impaired, limited reading proficient, and LEP members and eligible individuals are found in OAC rules 5101:3-26-03.1, 5101:3-26-05(D), 5101:3-26-08, and 5101-3-26-08.2.

 


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20. The MCP is responsible for ensuring that all member materials use easily understood language and format.

 

21. Pursuant to OAC rule 5101:3-26-08 and 5101:3-26-08.2, the MCP is responsible for ensuring that all MCP marketing and member materials are prior approved by ODJFS. Marketing and member materials are defined as follows:

 

  a. Marketing materials are those items produced in any medium, by or on behalf of an MCP, including gifts of nominal value (i.e., items worth no more than $15.00), which can reasonably be interpreted as intended to market to eligible individuals.

 

  b. Member materials are those items developed, by or on behalf of an MCP, to fulfill MCP program requirements or to communicate to all members or a group of members. Member health education materials that are produced by a source other than the MCP and which do not include any reference to the MCP are not considered to be member materials.

 

  c. All MCP marketing and member materials must represent the MCP in an honest and forthright manner and must not make statements which are inaccurate, misleading, confusing, or otherwise misrepresentative, or which defraud eligible individuals or ODJFS.

 

22. Advance Directives – All MCPs must comply with the requirements specified in 42 CFR 422.128. At a minimum, the MCP must:

 

  a. Maintain written policies and procedures that meet the requirements for advance directives, as set forth in 42 CFR Subpart I of part 489.

 

  b. Maintain written policies and procedures concerning advance directives with respect to all adult individuals receiving medical care by or through the MCP to ensure that the MCP:

 

  i. Provides written information to all adult members concerning:

 

  a. the member’s rights under state law to make decisions concerning their medical care, including the right to accept or refuse medical or surgical treatment and the right to formulate advance directives.

 


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  b. the MCP’s policies concerning the implementation of those rights including a clear and precise statement of any limitation regarding the implementation of advance directives as a matter of conscience;

 

  c. any changes in state law regarding advance directives as soon as possible but no later than 90 days after the proposed effective date of the change; and

 

  d. the right to file complaints concerning noncompliance with the advance directive requirements with the Ohio Department of Health.

 

  ii. Provides for education of staff concerning the MCP’s policies and procedures on advance directives;

 

  iii. Provides for community education regarding advance directives directly or in concert with other providers or entities;

 

  iv. Requires that the member’s medical record document whether or not the member has executed an advance directive; and

 

  v. Does not condition the provision of care, or otherwise discriminate against a member, based on whether the member has executed an advance directive.

 

23. Call Center Standards

 

The MCP must provide assistance to enrollees through a member services toll-free call-in system pursuant to OAC rule 5101:3-26-08.2(A)(1). MCP member services staff must be available at all times to provide assistance to members through the toll-free call-in system every Monday through Friday, 8:30 a.m. to 4:30 p.m., except for major holidays as specified in the MCP’s member handbook, member newsletter, or other general issuance to the MCP’s members. ODJFS defines a major holiday as a day when much of the workforce is exempt from work to commemorate an event (i.e., holiday closure days normally observed by banks, government offices, or many businesses).

 

The MCP must also provide access to medical advice and direction through a centralized twenty-four-hour toll-free call-in system pursuant to OAC rule 5101:3-26-03.1(A)(6).

 


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The twenty-four hour call-in system must be staffed by appropriately trained medical personnel. For the purposes of meeting this requirement, trained medical professionals are defined as physicians, physician assistants, licensed practical nurses, and registered nurses.

 

MCPs must meet the current American Accreditation HealthCare Commission/URAC-designed Health Call Center Standards (HCC) for call center abandonment rate, blockage rate and average speed of answer. By the 10 th of each month, MCPs must self-report their prior month performance in these three areas for their member services and twenty-four-hour toll-free call-in systems to ODJFS. ODJFS will inform the MCPs of any changes/updates to these URAC call center standards.

 

24. HIPAA Privacy Compliance Requirements

 

The Health Insurance Portability and Accountability Act (HIPAA) Privacy Regulations at 45 CFR. § 164.502(e) and § 164.504(e) require ODJFS to have agreements with MCPs as a means of obtaining satisfactory assurance that the MCPs will appropriately safeguard all personal identified health information. Protected Health Information (PHI) is information received from or on behalf of ODJFS that meets the definition of PHI as defined by HIPAA and the regulations promulgated by the United States Department of Health and Human Services, specifically 45 CFR 164.501, and any amendments thereto. MCPs must agree to the following:

 

  a. MCPs shall not use or disclose PHI other than is permitted by this agreement or required by law.

 

  b. MCPs shall use appropriate safeguards to prevent unauthorized use or disclosure of PHI.

 

  c. MCPs shall report to ODJFS any unauthorized use or disclosure of PHI of which it becomes aware.

 

  d. MCPs shall ensure that all its agents and subcontractors agree to these same PHI conditions and restrictions.

 

 

  e. MCPs shall make PHI available for access as required by law.

 

  f. MCP shall make PHI available for amendment, and incorporate amendments as appropriate as required by law.

 

  g. MCPs shall make PHI disclosure information available for accounting as required by law.

 


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  h. MCPs shall make its internal PHI practices, books and records available to the Secretary of Health and Human Services (HHS) to determine compliance.

 

  i. Upon termination of their agreement with ODJFS, the MCPs, at ODJFS’ option, shall return to ODJFS, or destroy, all PHI in its possession, and keep no copies of the information, except as requested by ODJFS or required by law.

 

  j. ODJFS will propose termination of the MCP’s provider agreement if ODJFS determines that the MCP has violated a material breach under this section of the agreement, unless inconsistent with statutory obligations of ODJFS or the MCP.

 

25. MCP Membership acceptance, documentation and reconciliation

 

  a. Selection Services Contractor : The MCP shall provide to the selection services contractor (SSC) ODJFS prior-approved MCP materials and directories for distribution to eligible individuals who request additional information about the MCP.

 

  b. Monthly Reconciliation of Membership and Premiums : The MCP shall reconcile member data as reported on the SSC-produced consumer contact record (CCR) with the ODJFS-produced monthly member roster (MMR) and report to the ODJFS any difficulties in interpreting or reconciling information received. Membership reconciliation questions must be identified and reported to the ODJFS prior to the first of the month to assure that no member is left without coverage. The MCP shall reconcile membership with premium payments and delivery payments as reported on the monthly remittance advice (RA).

 

The MCP shall work directly with the ODJFS, or other ODJFS-identified entity, to resolve any difficulties in interpreting or reconciling premium information. Premium reconciliation questions must be identified within 30 days of receipt of the RA.

 

  c. Monthly Premiums and Delivery Payments : The MCP must be able to receive monthly premiums and delivery payments in a method specified by ODJFS. (ODJFS monthly prospective premium and delivery payment issue dates are provided in advance to the MCPs.) Various retroactive premium payments (e.g., newborns), and recovery of premiums paid (e.g., retroactive terminations of membership for children in custody, deferments, etc.,) may occur via any ODJFS weekly remittance.

 


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  d. Hospital Deferment Requests : When the MCP learns of a new member’s hospitalization that is eligible for deferment prior to that member’s discharge, the MCP shall notify the hospital and treating providers of the potential that the MCP may not be the payer. The MCP shall work with hospitals, providers and the ODJFS to assure that discharge planning assures continuity of care and accurate payment. Notwithstanding the MCP’s right to request a hospital deferment up to six months following the member’s effective date, when the MCP learns of a deferment-eligible hospitalization, the MCP shall make every effort to notify the ODJFS and request the deferment as soon as possible.

 

  e. Just Cause and Continuity of Care Deferment Requests: The MCP shall follow procedures as specified by ODJFS in assisting the ODJFS in resolving member requests for member-initiated requests affecting membership.

 

  f. Newborn Notifications: Effective December 1, 2003, the MCP is required to submit newborn notifications to ODJFS in accordance with the ODJFS Newborn Notification File and Submissions Specifications.

 

  g. Pending Member

 

  (i) If a pending member (i.e., an eligible individual subsequent to plan selection but prior to their membership effective date) contacts the selected MCP, the MCP must provide any membership information requested and ensure that any care coordination (e.g., PCP selection, continuity of care) information provided by the member is forwarded to the appropriate MCP staff for processing. Such communication does not constitute confirmation of membership.

 

  (ii) Upon receipt of the CCR, the MCP may contact pending members to confirm information provided on the CCR that is unrelated to health status and to inquire if the pending member has any membership questions. In the case of pending members who have actively selected membership (as opposed to assigned members), the MCP may also confirm any health status information provided on the CCR.

 


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26. Health Information System Requirements

 

The ability to develop and maintain information management systems capacity is crucial to successful plan performance. ODJFS therefore requires MCPs to demonstrate their ongoing capacity in this area by meeting several related specifications.

 

  a. Health Information System

 

  (i) As required by 42 CFR 438.242(a), each MCP must maintain a health information system that collects, analyzes, integrates, and reports data. The system must provide information on areas including, but not limited to, utilization, grievances and appeals, and MCP membership terminations for other than loss of Medicaid eligibility.

 

  (ii) As required by 42 CFR 438.242(b)(1), each MCP must collect data on member and provider characteristics and on services furnished to its members.

 

  (iii) As required by 42 CFR 438.242(b)(2), each MCP must ensure that data received from providers is accurate and complete by verifying the accuracy and timeliness of reported data; screening the data for completeness, logic, and consistency; and collecting service information in standardized formats to the extent feasible and appropriate.

 

  (iv) As required by 42 CFR 438.242(b)(3), each MCP must make all collected data available upon request by ODJFS or the Center for Medicare and Medicaid Services (CMS).

 

  b. Electronic Data Interchange and Claims Adjudication Requirements

 

Claims Adjudication

 

The MCP must have the capacity to electronically accept and adjudicate all claims to final status (payment or denial). Information on claims submission procedures must be provided to non- contracting providers within thirty days of a request. MCPs must inform providers of its ability to electronically process and adjudicate claims and the process for submission. Such information must be initiated by the MCP and not only in response to provider requests.

 

The MCP must notify providers who have submitted claims of claims status (paid, denied, suspended) within one month of submission. Such notification may be in the form of a claim payment/remittance advice produced on a routine monthly, or more frequent, basis.

 


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Electronic Data Interchange

 

The MCP shall comply with all applicable provisions of HIPAA including electronic data interchange (EDI) standards for code sets and the following electronic transactions:

 

Health care claims;

 

Health care claim status request and response;

 

Health care payment and remittance status; and

 

Standard code sets.

 

Each EDI transaction processed by the MCP shall be implemented in conformance with the appropriate version of the transaction implementation guide, as specified by federal regulation.

 

The MCP must have the capacity to accept the following transactions from the Ohio Department of Job and Family services consistent with EDI processing specifications in the transaction implementation guides and in conformance with the 820 and 834 Transaction Companion Guides issued by ODJFS:

 

ASC X12 820 - Payroll Deducted and Other Group Premium Payment for Insurance Products; and

 

ASC X12 834 - Benefit Enrollment and Maintenance.

 

The MCP shall comply with the HIPAA mandated EDI transaction standards and code sets no later than the required compliance dates as set forth in the federal regulations.

 

Documentation of Compliance with Mandated EDI Standards

 

The capacity of the MCP and/or applicable trading partners and business associates to electronically conduct claims processing and related transactions in compliance with standards and effective dates mandated by HIPAA must be demonstrated as outlined below.

 


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Verification of Compliance with HIPAA (Health Insurance Portability and Accountability Act of 1995)

 

MCPs shall submit written verification, prior to the compliance dates for transaction standards and code sets specified in 42 CFR Part 162 – Health Insurance Reform: Standards for Electronic Transactions (HIPAA regulations), that the MCP has established the capability of sending and receiving applicable transactions in compliance with the HIPAA regulations. The written verification shall specify the date that the MCP has: 1) achieved capability for sending and/or receiving the following transactions, 2) entered into the appropriate trading partner agreements, and 3) implemented standard code sets. If the MCP has obtained third-party certification of HIPAA compliance for any of the items listed below, that certification may be submitted in lieu of the MCP’s written verification for the applicable item(s).

 

  1. Trading Partner Agreements

 

  2. Code Sets

 

  3. Transactions

 

  a. Health Care Claims or Equivalent Encounter Information (ASC X12N 837 & NCPDP 5.1)

 

  b. Eligibility for a Health Plan (ASC X12N 270/271)

 

  c. Referral Certification and Authorization (ASC X12N 278)

 

  d. Health Care Claim Status (ASC X12N 276/277)

 

  e. Enrollment and Disenrollment in a Health Plan (ASC X12N 834)

 

  f. Health Care Payment and Remittance Advice (ASC X12N 835)

 

  g. Health Plan Premium Payments (ASC X12N 820)

 

  h. Coordination of Benefits

 

Trading Partner Agreement with ODJFS

 

MCPs must complete and submit an EDI trading partner agreement in a format specified by the ODJFS. Submission of the copy of the trading partner agreement prior to entering into the provider agreement may be waived at the discretion of ODJFS; if submission prior to entering into the provider agreement is waived, the trading partner agreement must be submitted at a subsequent date determined by ODJFS.

 

Noncompliance with the EDI and claims adjudication requirements will result in the imposition of penalties, as outlined in Appendix N, Compliance Assessment System, of the Provider Agreement.

 


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  c. Encounter Data Submission Requirements

 

General Requirements

 

Each MCP must collect data on services furnished to members through an encounter data system and must report encounter data to the ODJFS. ODJFS is required to collect this data pursuant to federal requirements. MCPs are required to submit this data electronically to ODJFS on a monthly basis in the following standard formats:

 

  Institutional Claims - UB92 flat file

 

  Noninstitutional Claims - National standard format

 

  Prescription Drug Claims - NCPDP

 

ODJFS relies heavily on encounter data for monitoring MCP performance. The ODJFS uses encounter data to measure clinical performance, conduct access and utilization reviews, reimburse MCPs for newborn deliveries and help set MCP capitation rates. For these reasons, it is important that encounter data is timely, accurate, and complete. Data quality and performance measures and standards are described in the MCP Provider Agreement.

 

An encounter represents all of the services, including medical supplies and medications, provided to a member of the MCP by a particular provider, regardless of the payment arrangement between the MCP and the provider. For example, if a member had an emergency department visit and was examined by a physician, this would constitute two encounters, one related to the hospital provider and one related to the physician provider. However, for the purposes of calculating a utilization measure, this would be counted as a single emergency department visit. If a member visits their PCP and the PCP examines the member and has laboratory procedures done within the office, then this is one encounter between the member and their PCP. If the PCP sends the member to a lab to have procedures performed, then this is two encounters; one with the PCP and another with the lab. For pharmacy encounters, each prescription filled is a separate encounter.

 

Encounters include services paid for retrospectively through fee-for-service payment arrangements, and prospectively through capitated arrangements. Only encounters with services (line items) that are paid by the MCP, fully or in part, and for which no further payment is anticipated, are acceptable encounter data submissions, except for immunization services. Immunization services submitted to the MCP must be submitted to ODJFS if these services were paid for by another entity (e.g., free vaccine program).

 


Appendix C

Page 13

 

All other services that are unpaid or paid in part and for which the MCP anticipates further payment (e.g., unpaid services rendered during a delivery of a newborn) may not be submitted to ODJFS until they are paid. Penalties for noncompliance with this requirement are specified in Appendix N, Compliance Assessment.

 

Acceptance Testing

 

The MCP must have the capability to report all elements in the Minimum Data Set as set forth in the ODJFS Encounter Data Specifications and must submit a test tape in the required formats prior to contracting or prior to an information systems replacement or update.

 

Acceptance testing of encounter data is required:

 

  (i) Before an MCP may submit “production ” encounter tapes; and/or

 

  (ii) Whenever an MCP changes the method or preparer of the electronic media; and/or

 

  (iii) When the ODJFS determines an MCP’s data submissions have an unacceptably high error rate.

 

MCPs that change or modify information systems that are involved in producing encounter data files, either internally or by changing vendors, are required to submit to ODJFS for review and approval a transition plan including the submission of test tapes. Once an acceptable test file is submitted to ODJFS, the MCP can return to submitting production files. ODJFS will inform MCPs in writing when a test file is acceptable. Once an MCP’s new or modified information systems are operational, that MCP will have up to 90 days to submit an acceptable test file and an acceptable production file. Submission of test files can start before the new or modified information systems are in production. ODJFS reserves the right to verify any MCP’s capability to report elements in the minimum data set prior to executing the provider agreement for the next contract period. Penalties for noncompliance with this requirement are specified in Appendix N, Compliance Assessment System.

 

Encounter Data Tape Submission Procedures

 

A certification letter must accompany the submission of an encounter data tape. The certification letter must be signed by the MCP’s Chief Executive Officer (CEO), Chief Financial Officer (CFO), or an individual who has delegated authority to sign for, and who reports directly to, the MCP’s CEO or CFO.

 


Appendix C

Page 14

 

No more than two production tapes per format (e.g., NSF) should be submitted each month. If it is necessary for an MCP to submit more than two production tapes for a particular format in a month, they must request permission to do so through their Contract Administrator.

 

Timing of Encounter Data Submissions

 

ODJFS recommends that MCPs submit encounters no more than thirty-five days after the end of the month in which they were paid. For example, claims paid in January are due March 5. ODJFS recommends that MCPs submit tapes by the 5th of each month. This will help to ensure that the encounters are included in the ODJFS master file in the same month in which they were submitted.

 

  d. Information Systems Review

 

Every two years, and before ODJFS enters into a provider agreement with a new MCP, ODJFS or designee may review the information system capabilities of each MCP. Each MCP must participate in the review, except as specified below. The review will assess the extent to which MCPs are capable of maintaining a health information system including producing valid encounter data, performance measures, and other data necessary to support quality assessment and improvement, as well as managing the care delivered to its members.

 

The following activities will be carried out during the review. ODJFS or its designee will:

 

  (i) Review the Information Systems Capabilities Assessment (ISCA) forms, as developed by CMS; which the MCP will be required to complete.

 

  (ii) Review the completed ISCA and accompanying documents;

 

  (iii) Conduct interviews with MCP staff responsible for completing the ISCA, as well as staff responsible for aspects of the MCP’s information systems function;

 

  (iv) Analyze the information obtained through the ISCA, conduct follow-up interviews with MCP staff, and write a statement of findings about the MCP’s information system.

 

  (v) Assess the ability of the MCP to link data from multiple sources;

 

  (vi) Examine MCP processes for data transfers;

 


Appendix C

Page 15

 

  (vii) If an MCP has a data warehouse, evaluate its structure and reporting capabilities;

 

  (viii) Review MCP processes, documentation, and data files to ensure that they comply with state specifications for encounter data submissions; and

 

  (ix) Assess the claims adjudication process and capabilities of the MCP.

 

As noted above, the information system review may be performed every two years. However, if ODJFS or its designee identifies significant information system problems, then ODJFS or its designee may conduct, and the MCP must participate in, a review the following year.

 

If an MCP had an assessment performed of its information system through a private sector accreditation body or other independent entity within the two years preceding when the ODJFS or its designee will be conducting its review, and has not made significant changes to its information system since that time, and the information gathered is the same as or consistent with the ODJFS or its designee’s proposed review, as determined by the ODJFS, then the MCP will not required to undergo the IS review. The MCP must provide ODJFS or its designee with a copy of the review that was performed so that ODJFS can determine whether or not the MCP will be required to participate in the IS review. MCPs who are determined to be exempt from the IS review must participate in subsequent information system reviews.

 

27. Delivery Payments

 

MCPs will be reimbursed for paid deliveries that are identified in the submitted encounters using the methodology outlined in the ODJFS Methods for Reimbursing for Deliveries. The delivery payment represents the facility and professional service costs associated with the delivery event and postpartum care that is rendered in the hospital immediately following the delivery event; no prenatal or neonatal experience is included in the delivery payment.

 

If a delivery occurred, but the MCP did not reimburse providers for any costs associated with the delivery, then the MCP shall not submit the delivery encounter to ODJFS and is not entitled to receive payment for the delivery. MCPs are required to submit all delivery encounters to ODJFS no later than one year after the date of the delivery. Delivery encounters which are submitted after this time will be denied payment. MCPs will receive notice of the payment denial on the remittance advice.

 


Appendix C

Page 16

 

If an MCP is denied payment through ODJFS’ automated payment system because the delivery encounter was not submitted within a year of the delivery date, then it will be necessary for the MCP to contact BMHC staff to receive payment. Payment will be made for the delivery if a payment had not been made previously for the same delivery.

 

To capture deliveries outside of institutions (e.g., hospitals) and deliveries in hospitals without an accompanying physician encounter, both the institutional encounters (UB-92) and the noninstitutional encounters (NSF) are searched for deliveries.

 

If a physician and a hospital encounter is found for the same delivery, only one payment will be made. The same is true for multiple births; if multiple delivery encounters are submitted, only one payment will be made. The method for reimbursing for deliveries includes the delivery of stillborns where the MCP incurred costs related to the delivery.

 

Rejections

 

If a delivery encounter is not submitted according to ODJFS specifications, it will be rejected and MCPs will receive this information on the exception report (or error report) that accompanies every tape. Tracking, correcting and resubmitting all rejected encounters is the responsibility of the MCP and is required by ODJFS.

 

Timing of Delivery Payments

 

MCPs will be paid monthly for deliveries. For example, payment for a delivery encounter submitted with the required encounter data submission in March, will be reimbursed in March. The delivery payment will cover any encounters submitted with the monthly encounter data submission regardless of the date of the encounter, but will not cover encounters that occurred over one year ago. This payment will be a part of the weekly update (adjustment payment) that is in place currently. The third weekly update of the month will include the delivery payment. The remittance advice is in the same format as the capitation remittance advice. A delivery payment will be indicated by the code > MC00W= in the > Proc-Mod / Revenue-Proc / Drug Code = field. All other information will be the same as a capitation payment.

 

Updating and Deleting Delivery Encounters

 

The process for updating and deleting delivery encounters is handled differently from all other encounters. See the ODJFS Encounter Data Specifications for detailed instructions on updating and deleting delivery encounters.

 

The process for deleting delivery encounters can be found on page 35 of the UB-92 technical specifications (record/field 20-7)

and page III-47 of the NSF technical specifications (record/field CA0-31.0a).

 


Appendix C

Page 17

 

Auditing of Delivery Payments

 

A delivery payment audit will be conducted periodically. If medical records do not substantiate that a delivery occurred related to the payment that was made, then ODJFS will recoup the delivery payment from the MCP. Also, if it is determined that the encounter which triggered the delivery payment was not a paid encounter, then ODJFS will recoup the delivery payment.

 

28. If the MCP will be using the Internet functions that will allow approved users to access member information (e.g., eligibility verification), the MCP must receive prior approval from ODJFS that verifies that the proper safeguards, firewalls, etc., are in place to protect member data.

 

29. MCPs must receive prior approval from ODJFS before adding any information to their website that would require ODJFS prior approval in hard copy form (e.g., provider listings, member handbook information).

 

30. Pursuant to 42 CFR 438.106(b), the MCP is prohibited from holding a member liable for services provided to the member in the event that the ODJFS fails to make payment to the MCP.

 

31. In the event of an insolvency of an MCP, the MCP, as directed by ODJFS, must cover the continued provision of services to members until the end of the month in which insolvency has occurred, as well as the continued provision of inpatient services until the date of discharge for a member who is institutionalized when insolvency occurs.

 


APPENDIX D

 

ODJFS RESPONSIBILITIES

 

The following are ODJFS responsibilities or clarifications that are not otherwise specifically stated in OAC Chapter 5101: 3-26 or elsewhere in the ODJFS-MCP provider agreement.

 

General Provisions

 

1. ODJFS will provide MCPs with an opportunity to review and comment on the rate-setting time line and proposed rates, and proposed changes to the OAC program rules or the provider agreement.

 

2. ODJFS will notify MCPs of managed care program policy and procedural changes and, whenever possible, offer sufficient time for comment and implementation.

 

3. ODJFS will provide regular opportunities for MCPs to receive program updates and discuss program issues with ODJFS staff.

 

4. ODJFS will provide technical assistance sessions where MCP attendance and participation is required. ODJFS will also provide optional technical assistance sessions to MCPs, individually or as a group.

 

5. ODJFS will provide MCPs with an annual MCP Calendar of Submissions outlining major submissions and due dates.

 

6. ODJFS will identify contact staff, including the Contract Administrator, selected for each MCP.

 

7. ODJFS will recalculate the minimum provider panel specifications if ODJFS determines that significant changes have occurred in the availability of specific provider types and the number and composition of the eligible population.

 

8. ODJFS will recalculate the geographic accessibility standards, using the geographic information systems (GIS) software, if ODJFS determines that significant changes have occurred in the availability of specific provider types and the number and composition of the eligible population and/or the ODJFS provider panel specifications.

 

9. On a monthly basis, ODJFS will provide MCPs with an electronic file containing their MCP’s provider panel as reflected in the ODJFS Provider Verification System (PVS) database.

 


Appendix D

Page 2

 

10. On a monthly basis, ODJFS will provide MCPs with an electronic Master Provider File containing all the Ohio Medicaid fee-for-service providers, which includes their Medicaid Provider Number, as well as all providers who have been assigned a provider reporting number for encounter data purposes.

 

11. County Designation (Voluntary/Mandatory /Preferred Option Designation)

 

Membership in a service area is voluntary unless ODJFS approves membership in the service area for Preferred Option or mandatory status. It is ODJFS’ intention to implement mandatory managed care programs in service areas wherever choice and capacity allow and the criteria in 42 CFR 438.50(a) are met. An MCP in a voluntary county that believes it exceeds minimum capacity requirements and possesses an exemplary performance history may request that ODJFS designate the county as Preferred Option and the plan as the Preferred Option MCP.

 

12. Consumer information

 

  a. ODJFS or its delegated entity will provide membership notices, informational materials, and instructional materials relating to members and eligible individuals in a manner and format that may be easily understood. At least annually, ODJFS will provide MCP eligible individuals, including current MCP members, with a Consumer Guide. The Consumer Guide will describe the managed care program and include information on the MCP options in the service area and other information regarding the managed care program as specified in 42 CFR 438.10.

 

  b. ODJFS will notify members or ask MCPs to notify members about significant changes affecting contractual requirements, member services or access to providers.

 

  c. If an MCP elects not to provide, reimburse, or cover a counseling service or referral service due to an objection to the service on moral or religious grounds, ODJFS will provide coverage and reimbursement for these services for the MCP’s members. ODJFS will provide information on what services the MCP will not cover and how and where the MCP’s members may obtain these services in the applicable Consumer Guides.

 

13. Membership Selection and Premium Payment

 

  a. Selection Services Entity (SSE) also known as Selection Services Contractor (SSC): The ODJFS-contracted SSC will provide unbiased education, selection services, and community outreach for the Medicaid managed care program. The SSC shall operate a statewide toll-free telephone center to assist eligible individuals in selecting an MCP or choosing a health care delivery option.

 


Appendix D

Page 3

 

The SSC shall distribute the most current Consumer Guide that includes the managed care program information as specified in 42 CFR 438.10, as well as ODJFS prior-approved MCP materials, such as solicitation brochures and provider directories, to consumers who request additional materials.

 

  b. Assignments: ODJFS or the SSC shall assign to an MCP those eligible individuals in mandatory and Preferred Option counties who fail to make a health plan selection following receipt of notice to do so. Assignments shall be based on previous MCP membership history or previous Medicaid FFS primary care relationships when possible.

 

  c. Consumer Contact Record (CCR): ODJFS or their designated entity shall forward CCRs to MCPs on no less than a weekly basis.

 

  d. Monthly Premiums and Delivery Payments: ODJFS will remit payment to the MCPs via an electronic funds transfer (EFT), or at the discretion of ODJFS, by paper warrant.

 

  e. Remittance Advice: ODJFS will confirm all premium payments and delivery payments to the MCP during the month via a monthly remittance advice (RA), which is sent to the MCP the week following state cut-off.

 

  f. MCP Reconciliation Assistance: ODJFS will work with an MCP-designated contact(s) to resolve the MCP’s member and newborn eligibility and premium payment inquiries and discrepancies and hospital deferment request determinations.

 

14. ODJFS will make available a website which includes current program information.

 

15. ODJFS will regularly provide information to MCPs regarding different aspects of MCP performance including, but not limited to, information on MCP-specific and statewide external quality review organization surveys, focused clinical quality of care studies, consumer satisfaction surveys and provider profiles.

 


APPENDIX E

 

RATE METHODOLOGY

 


MERCER

Government Human Services Consulting

 

800 LaSalle Avenue, Suite 2100

Minneapolis, MN 55402-2012

612 642 8892 Fax 612 642 8911

angela.wasdyke@mercer.com

www.mercerHR.com

 

November 11, 2003

 

Ms. Mitali Ghatak

Office of Health Plan Policy

Ohio Department of Job and Family Services

30 East Broad Street, 27th Floor

Columbus, Ohio 43215-3414

 

Subject:

 

July 1, 2003 - December 31, 2004 Capitation Rate Final Certification

 

Dear Mitali:

 

The Ohio Department of Job and Family Services (State) contracted with Mercer Government Human Services Consulting (Mercer) to develop actuarially sound capitation rates for use during July 1, 2003 through December 31, 2004. Six (6)-month rates were developed for the period July 1, 2003 through December 31, 2003 and twelve (12) - month rates were developed for the period January 1, 2004 through December 31, 2004. As part of the rate-setting process, Mercer developed a Data Book summarizing Ohio’s historical Medicaid fee-for-service (FFS) cost and utilization experience. This letter, together with the Data Book, details the methodology used to determine the fee-for-service equivalents (FFSEs) and capitation rates for the Healthy Families (HF) and Healthy Start (HST) populations.

 

Overview

 

I. Data Book

 

II. Develop FFSEs

 

III. Develop Capitation Rates

 

IV. Certification of Final Rates

 

I. Data Book

 

The rate-setting process began with summarizing the FFS data from calendar years (CY) 1998-2000, which is contained in the Data Book dated March 29, 2002. This data was validated by the State as outlined in the Centers for Medicare and Medicaid Services’ (CMS) Rate Checklist.

 

During the time period of this base data, three significant expansions took place in Ohio that have an effect upon the 6-month and 12-month rates. These expansions increased eligibility

 

[GRAPHIC] Marsh & McLennan Companies


MERCER

Government Human Services Consulting

 

Page 2

November 11, 2003

Ms. Mitali Ghatak

Ohio Department of Job and Family Services

 

definitions for covered populations and included populations previously ineligible. These expansion populations are listed below:

 

  January 1998 Child Expansion: Healthy Start – children < age 19 up to 150% federal poverty level (FPL),

 

  January 2000: Pregnant women up to 150% FPL,

 

  July 2000 Child Expansion: CHIP II – children < age 19 up to 200% FPL, and

 

  July 2000 Parent Expansion: Parent Expansion up to 100% FPL.

 

For July 1, 2003 through December 31, 2004 rate-setting purposes, historical experience was available in sufficient quantity only for the first expansion occurring in January 1998. Although the experience for the January and July 2000 expansions was reviewed, it was not used in rate setting since it was determined insufficiently credible. Instead, non-expansion and credible expansion data were blended together to account for the new populations.

 

The FFS data are categorized by rate cohort. The basis of these rate cohorts is the demographics of the population and the treatment patterns and risks associated with each group. For this reason, newborns are isolated, males and females are separated where differences exist, maternity is separated from non-maternity, and ages are split into groupings based on levels of expenses. More detail regarding these breakdowns, services covered, and any adjustments made to this data are outlined in the Data Book. Some of the adjustments applied to the FFS data are:

 

  Incurred claims completion factors,

 

  Gross adjustments for payments not processed through MMIS,

 

  Third party liability,

 

  Hospital settlements,

 

  Pharmacy rebates,

 

  Third trimester enrollment,

 

  Retrospective eligibility costs, and

 

  Fraud and abuse.

 

The data and corresponding adjustments are described in further detail in Sections 1 through 9 of the Data Book.

 


MERCER

Government Human Services Consulting

 

Page 3

November 11, 2003

Ms. Mitali Ghatak

Ohio Department of Job and Family Services

 

II. Develop FFSEs

 

The FFSEs represent the corresponding claims experience expressed on a per member per month (PMPM) basis for a population that is actuarially equivalent to the population that will be enrolled in the managed care program during the 6-month and 12-month periods.

 

The FFSEs are derived from further adjusting the data contained in the Data Book. These further adjustments are described in the following sections:

 

A. Historical Trend

 

After the Data Book adjustments were applied, the data was trended to a common year. The CY 1998 data was trended forward two years, while the CY 1999 data was trended forward one year. This resulted in a base period with the midpoint of July 1, 2000. Historical trends are based on Ohio FFS data for the HF and HST populations. Trends were developed by categories of service (COS): inpatient, outpatient, physician, pharmacy, and other.

 

B. Data Credibility

 

Since the FFS data has eroded due to the increase in managed care membership, some of the remaining FFS data may not be meaningful, and should not be used to set capitation rates. The increase in managed care enrollment is due to the Preferred Option program and higher enrollment in some voluntary counties. Mercer did not rely on historical data for time periods with managed care penetration in excess of 60%. As a result, area factors were used in several counties 1 . Data was used in two counties 2 with managed care penetration exceeding 60% in one of the three base years; however, less credibility was given to the year in question. All remaining counties received equal credibility between the three trended base years.

 

Area factors were developed for most counties using a blend of historical FFS data from state fiscal year (SFY) 1995 and SFY 1996. Because managed care penetration was below 60% in all but Hamilton and Montgomery counties, the data from SFY 1995-SFY 1996 was deemed credible. Historical FFS data from these years was summarized for each area factor county and the Base Region 3 . Each area factor county’s FFS cost and utilization data was compared with the


1 Butler, Cuyahoga, Franklin, Hamilton, Lucas, Montgomery, and Summit counties

 

2 Stark and Wood counties

 

3 Allen, Belmont, Clark, Clermont, Columbiana, Crawford, Defiance, Delaware, Fairfield, Fulton, Greene, Henry, Huron, Jefferson, Licking, Lorain, Madison, Mahoning, Monroe, Muskingum, Ottawa, Portage, Pickaway, Richland, Sandusky, Trumbull, Warren, and Washington counties.

 


MERCER

Government Human Services Consulting

 

Page 4

November 11, 2003

Ms. Mitali Ghatak

Ohio Department of Job and Family Services

 

Base Region FFS data from the same time period. This was done on a COS and rate cohort level of detail. Developing the area factors by rate cohort removes the impact of shifting demographics from year to year.

 

Since the managed care penetration level for Hamilton and Montgomery counties was greater than 60% in SFY 1995 and SFY 1996, the FFS data for these counties and this time period were deemed not credible. Therefore, the area factor approach as outlined above could not be used. The rates for these counties were developed based on Cuyahoga county data and adjusted for inpatient services reflective of each county. This is the same approach used in the CY 2002 rate-setting process.

 

Furthermore, adequate membership size was necessary to develop individual county capitation rates. The FFS data from a number of smaller, more rural counties expected to enter managed care during the 12-month rating period were combined to develop the capitation rates. These counties included Belmont/Monroe, Clark/Madison, Defiance/Fulton/Henry, and Ottawa/Sandusky.

 

C. Blending with CY 2002 FFSEs

 

In order to smooth data fluctuations year over year and develop a more reliable base for the capitation rates, Mercer recommended the 6-month and 12-month FFSEs (FFS base period: CY 1998, CY 1999, and CY 2000) be blended together with CY 2002 FFSEs (FFS base period: SFY 1997, SFY 1998, and SFY 1999). Prior to blending, the CY 2002 FFSEs were trended forward to the midpoint of each of the rating periods. For counties new to managed care, Mercer blended the 6-month and 12-month FFSEs with trended statewide CY 2002 FFSEs. The resulting blended FFSEs were compared with other historical FFS data sources for reasonability.

 

III. Develop Capitation Rates

 

The capitation rates that are developed cover only services provided in the State plan. In addition, the data used to develop capitation rates reflects all medical expenses and is not reduced for reinsurance premiums or stop loss. The State currently requires the managed care plans (MCPs) to purchase reinsurance to cover, at a minimum, 80% of inpatient costs incurred by one member in one year, in excess of $75,000. No risk sharing arrangements between the MCPs and the State are used, except as noted below for MCP administration.

 


MERCER

Government Human Services Consulting

 

Page 5

November 11, 2003

Ms. Mitali Ghatak

Ohio Department of Job and Family Services

 

A. Prospective Trend

 

Trend is an estimate of the change in the overall cost of providing a specific benefit service over a finite period of time. A trend factor is necessary to estimate the expenses of providing health care services in some future year, based in whole or in part upon expenses incurred in prior years. CMS requires the FFSEs be trended forward from the base period to the contract period, and actual trend experience is used to the fullest extent possible.

 

Cost and utilization trend factors were developed by category of service using monthly Ohio historical experience, with some consideration of national trends and indices. The base data was trended forward 39 months from the midpoint of the base period (July 1, 2000) to the midpoint of the contract period (October 1, 2003) for the 6-month rates. For the 12-month rates, the base data was trended forward 48 months from the midpoint of the base period (July 1, 2000) to the midpoint of the contract period (July 1, 2004).

 

B. Programmatic Changes

 

CMS requires the rate-setting methodology used to determine capitation rates incorporate the impact of any programmatic changes that have taken place or are anticipated to take place between the base period and the contract period.

 

The State provided Mercer with a detailed list of program changes that will have a material impact upon the cost, utilization, or demographic structure of the program prior to or within the contract period, and whose impact was not included within the base period data. For those adjustments not incorporated through trend, Mercer adjusted the FFS experience for the following changes:

 

  Psychologist and chiropractic services were eliminated for adults 21 years of age and older and pregnant women, effective January 1, 2004. These program changes only affect the 12-month rates.

 

  The legislature removed the inpatient fee schedule freezes for children’s hospitals effective January 1, 2003 and January 1, 2004. The January 1, 2003 adjustment of 2.9% was applied to the 6-month rates. For the 12-month rates, the 2.9% was applied along with the additional adjustment of 3.6% effective January 1, 2004.

 


MERCER

Government Human Services Consulting

 

Page 6

November 11, 2003

Ms. Mitali Ghatak

Ohio Department of Job and Family Services

 

  The legislature also increased the outpatient rates for general hospitals effective July 1, 2003. Mercer applied a unit cost adjustment to both the 6-month and 12-month rates for this program change.

 

  Mercer reviewed more recent cesarean rate data provided by the State that showed an increase in caesarean rates year over year. As a result, Mercer updated the caesarean rate from 16% to 17% for the 6-month and 12-month rates.

 

C. Voluntary Selection

 

As a result of the adverse selection adjustment that was applied in the Data Book, the FFSEs already reflect the risk of the entire Medicaid program, i.e., FFS and managed care individuals. To reflect solely the risk of the managed care program, Mercer modified the FFSEs based on the projected managed care penetration levels for the 6-month and 12-month rates 4 . This voluntary selection adjustment modifies the FFSEs to reflect the risk to the MCPs, i.e., only those individuals who enroll in a health plan. This adjustment is based on data from other states as well as the actuarial principle that costs associated with enrolled managed care members are generally lower. This adjustment varied by county based on the projected MCP penetration level for the contract period.

 

D. Clinical Measures

 

As part of the MCPs contract, the State requires each MCP reach a minimum performance standard in certain areas including dental, maternity, and well-child services. Mercer has reviewed the impact on the managed care rates based on these standards and incentives and has developed a set of adjustments based upon the State’s expected improvement rate. These utilization targets were built into the capitation rates.

 

E. Managed Care Savings

 

In developing managed care savings assumptions, Mercer applied generally accepted actuarial principles that attempt to reflect the impact on FFS experience of MCP programs. Cost Report (MCP reported Medicaid utilization, cost, and PMPM experience) data from CY 2000 and CY 2001 and CY 2002 data were used to assist Mercer with determining how services and costs may have shifted under managed care by COS. The CY 2000 and CY 2001 cost reports were reviewed by an independent auditor, as required by the State. In addition, the State performed a


4 Please see revised penetration chart shown in Exhibit A.

 


MERCER

Government Human Services Consulting

 

Page 7

November 11, 2003

Ms. Mitali Ghatak

Ohio Department of Job and Family Services

 

desk audit to validate the Cost Report data. The resulting assumptions are consistent with an economic and efficiently operated Medicaid managed care plan. These managed care savings assumptions vary by county, cohort, and COS. Mercer further assumed a mix of Cesarean deliveries of 17% under managed care, based on review of historical MCP data.

 

F. MCP Administrative Load

 

In return for providing more efficient care to enrollees, there are additional administrative costs the MCPs incur. In addition to these administrative costs, the State allows the MCPs a load for risk charges and profit. The final capitation rate is the result of netting out the savings achieved through case management and adding the MCP administrative/profit load. Mercer reviewed the MCP reported administrative experience and overall financial results to determine an amount for administration of 12% of premium for existing plans with 1% of this administrative load contingent upon MCPs meeting administrative requirements. For plans new to managed care in Ohio, the administrative load and at-risk amounts will be set as follows:

 

  First Plan Year

 

  Administration of 13% of premium

 

  0% at risk

 

  Second Plan Year

 

  Administration of 12% of premium

 

  0% percent at risk

 

  Third Plan Year

 

  Administration of 12% of premium

 

  1% at risk

 

IV. Certification of Final Rates

 

The following capitation rates were developed for each participating county for the 6-month (July 1, 2003 through December 31, 2003) and the 12-month contract period (January 1, 2004 through December 31, 2004):

 

  Healthy Families/Healthy Start, Less Than 1, Male & Female,

 

  Healthy Families/Healthy Start, 1 Year Old, Male & Female,

 

  Healthy Families/Healthy Start, 2-13 Years Old, Male & Female,

 

  Healthy Families/Healthy Start, 14-18 Years Old, Female,

 

  Healthy Families/Healthy Start, 14-18 Years Old, Male,

 


MERCER

Government Human Services Consulting

 

Page 8

November 11, 2003

Ms. Mitali Ghatak

Ohio Department of Job and Family Services

 

  Healthy Families, 19-44 Years Old, Female,

 

  Healthy Families, 19-44 Years Old, Male,

 

  Healthy Families, 45 and Over, Male & Female,

 

  Healthy Start, 19-64 Years Old, Female, and

 

  Delivery Payment.

 

Summaries of the 6-month and 12-month rates by county and by rate cohort may be found in Exhibit B.

 

Mercer certifies the above rates were developed in accordance with generally accepted actuarial practices and principles by actuaries meeting the qualification standards of the American Academy of Actuaries for the populations and services covered under the managed care contract. Rates developed by Mercer are actuarial projections of future contingent events. Actual MCP costs will differ from these projections. Mercer has developed these rates on behalf of the State to demonstrate compliance with the CMS requirements under 42 CFR 438.6(c) and are in accordance with applicable law and regulations. MCPs are advised that the use of these rates may not be appropriate for their particular circumstance and Mercer disclaims any responsibility for the use of these rates by MCPs for any purpose. Mercer recommends any MCP considering contracting with the State should analyze its own projected medical expense, administrative expense, and any other premium needs for comparison to these rates before deciding whether to contract with the State. Use of these rates for purposes beyond that stated may not be appropriate.

 

Sincerely,

 

/s/    A NGELA L. W AS D YKE        
Angela L. WasDyke, A.S.A., M.A.A.A.

 

AW/SJ/KC/kb

 

Copy:

Stephanie Davis, Shereen Jensen, Kristin Coyle

 


State of Ohio

   Exhibit A    Final
     Penetration Chart     

 

County


  

Projected

7/03-12/03


   

Projected

CY04


 
    

Allen

         15 %

Belmont/Monroe

         5 %

Butler

   65 %   75 %

Clark

   40 %      

Clark/Madison

         60 %

Clermont

   5 %   5 %

Columbiana

         15 %

Crawford

         5 %

Cuyahoga

   90 %   90 %

Defiance/Fulton/Henry

         5 %

Delaware

         5 %

Fairfield

         5 %

Franklin

   65 %   75 %

Greene

   40 %   45 %

Hamilton

   65 %   70 %

Huron

         5 %

Jefferson

         5 %

Licking

         15 %

Lorain

   60 %   65 %

Lucas

   90 %   90 %

Mahoning

   5 %   40 %

Montgomery

   60 %   75 %

Muskingum

         5 %

Ottawa/Sandusky

         5 %

Pickaway

   5 %   5 %

Portage

         15 %

Richland

         5 %

Stark

   75 %   90 %

Summit

   90 %   90 %

Trumbull

   5 %   40 %

Warren

   5 %   5 %

Washington

         5 %

Wood

   15 %   15 %

 

Mercer Government Human Services Consulting

         


State of Ohio

   Exhibit B    Final
     Six Month Rates     
     2nd Half 2003     

 

County


  

Rate Cohort


  

Annualized

Dec 2002

Managed Care

MM/Delv


   % of MM

   

CY 2002

Rate w/

Admin


  

7/1/2003 -

12/31/2003

Guaranteed

Rate


  

7/1/2003 -
12/31/2003

Rate At Risk


  

7/1/2003 -

12/31/2003

Rate w/

Admin


  

Percent

Increase


 

Butler

   HF/HST, Age 0, M & F    7,908    6.1 %   $ 527.77    $ 428.03    $ 4.32    $ 432.36    -18.1 %

Butler

   HF/HST, Age 1, M & F    7,752    6.0 %   $ 110.32    $ 119.95    $ 1.21    $ 121.16    9.8 %

Butler

   HF/HST, Age 2-13, M & F    66,072    50.7 %   $ 70.25    $ 78.13    $ 0.79    $ 78.92    12.3 %

Butler

   HF/HST, Age 14-18, M    7,452    5.7 %   $ 94.50    $ 101.30    $ 1.02    $ 102.32    8.3 %

Butler

   HF/HST, Age 14-18, F    8,184    6.3 %   $ 123.11    $ 137.87    $ 1.39    $ 139.27    13.1 %

Butler

   HF, Age 19-44, M    6,564    5.0 %   $ 221.82    $ 220.97    $ 2.23    $ 223.20    0.6 %

Butler

   HF, Age 19-44, F    23,040    17.7 %   $ 187.85    $ 211.60    $ 2.14    $ 213.74    13.8 %

Butler

   HF, Age 45+, M & F    1,608    1.2 %   $ 490.36    $ 488.26    $ 4.93    $ 493.19    0.6 %

Butler

   HST, Age 19-64, F    1,668    1.3 %   $ 304.21    $ 341.42    $ 3.45    $ 344.87    13.4 %
         
  

 

  

  

  

  

Butler

   Subtotal    130,248    100.0 %   $ 141.75    $ 146.19    $ 1.48    $ 147.66    4.2 %
         
  

 

  

  

  

  

Butler

   Delivery Payment    269    0.2 %   $ 3,417.97    $ 3,873.73    $ 39.13    $ 3,912.86    14.5 %
         
  

 

  

  

  

  

Butler

   Total    130,248    100.0 %   $ 148.81    $ 154.19    $ 1.56    $ 155.75    4.7 %
         
  

 

  

  

  

  

Clark

   HF/HST, Age 0, M & F    1,116    6.0 %   $ 578.29    $ 444.83    $ 4.49    $ 449.32    -22.3 %

Clark

   HF/HST, Age 1, M & F    1,044    5.6 %   $ 116.69    $ 122.08    $ 1.23    $ 123.31    5.7 %

Clark

   HF/HST, Age 2-13, M & F    9,036    48.8 %   $ 70.44    $ 76.92    $ 0.78    $ 77.70    10.3 %

Clark

   HF/HST, Age 14-18, M    924    5.0 %   $ 88.36    $ 93.27    $ 0.94    $ 94.21    6.6 %

Clark

   HF/HST, Age 14-18, F    924    5.0 %   $ 126.73    $ 139.13    $ 1.41    $ 140.53    10.9 %

Clark

   HF, Age 19-44, M    1,188    6.4 %   $ 192.54    $ 190.61    $ 1.93    $ 192.53    0.0 %

Clark

   HF, Age 19-44, F    3,936    21.3 %   $ 200.69    $ 224.96    $ 2.27    $ 227.24    13.2 %

Clark

   HF, Age 45+, M & F    252    1.4 %   $ 383.27    $ 408.24    $ 4.12    $ 412.36    7.6 %

Clark

   HST, Age 19-64, F    96    0.5 %   $ 281.21    $ 308.43    $ 3.12    $ 311.55    10.8 %
         
  

 

  

  

  

  

Clark

   Subtotal    18,516    100.0 %   $ 148.23    $ 150.04    $ 1.52    $ 151.55    2.2 %
         
  

 

  

  

  

  

Clark

   Delivery Payment    45    0.2 %   $ 3,388.96    $ 3,762.72    $ 38.01    $ 3,800.73    12.2 %
         
  

 

  

  

  

  

Clark

   Total    18,516    100.0 %   $ 156.47    $ 159.18    $ 1.61    $ 160.79    2.8 %
         
  

 

  

  

  

  

Clermont

   HF/HST, Age 0, M & F    427    5.5 %   $ 546.23    $ 417.91    $ 4.22    $ 422.14    -22.7 %

Clermont

   HF/HST, Age 1, M & F    430    5.5 %   $ 141.76    $ 140.79    $ 1.42    $ 142.21    0.3 %

Clermont

   HF/HST, Age 2-13, M & F    3,975    51.2 %   $ 73.20    $ 82.80    $ 0.84    $ 83.64    14.3 %

Clermont

   HF/HST, Age 14-18, M    456    5.9 %   $ 81.01    $ 90.95    $ 0.92    $ 91.87    13.4 %

Clermont

   HF/HST, Age 14-18, F    522    6.7 %   $ 139.84    $ 156.97    $ 1.59    $ 158.56    13.4 %

Clermont

   HF, Age 19-44, M    268    3.5 %   $ 197.25    $ 193.51    $ 1.95    $ 195.47    -0.9 %

Clermont

   HF, Age 19-44, F    1,513    19.5 %   $ 212.15    $ 238.48    $ 2.41    $ 240.89    13.5 %

Clermont

   HF, Age 45+, M & F    96    1.2 %   $ 472.01    $ 497.78    $ 5.03    $ 502.81    6.5 %

Clermont

   HST, Age 19-64, F    79    1.0 %   $ 362.51    $ 371.10    $ 3.75    $ 374.85    3.4 %
         
  

 

  

  

  

  

Clermont

   Subtotal    7,766    100.0 %   $ 147.17    $ 152.12    $ 1.54    $ 153.65    4.4 %
         
  

 

  

  

  

  

Clermont

   Delivery Payment    26    0.3 %   $ 4,043.64    $ 3,893.41    $ 39.33    $ 3,932.74    -2.7 %
         
  

 

  

  

  

  

Clermont

   Total    7,766    100.0 %   $ 160.71    $ 165.15    $ 1.67    $ 166.82    3.8 %
         
  

 

  

  

  

  

Cuyahoga

   HF/HST, Age 0, M & F    80,520    4.5 %   $ 584.96    $ 475.39    $ 4.80    $ 480.19    -17.9 %

Cuyahoga

   HF/HST, Age 1, M & F    86,280    4.8 %   $ 124.16    $ 135.90    $ 1.37    $ 137.28    10.6 %

Cuyahoga

   HF/HST, Age 2-13, M & F    891,084    50.0 %   $ 65.37    $ 73.31    $ 0.74    $ 74.05    13.3 %

Cuyahoga

   HF/HST, Age 14-18, M    119,844    6.7 %   $ 73.86    $ 79.26    $ 0.80    $ 80.06    8.4 %

Cuyahoga

   HF/HST, Age 14-18, F    127,620    7.2 %   $ 113.20    $ 128.73    $ 1.30    $ 130.03    14.9 %

Cuyahoga

   HF, Age 19-44, M    61,008    3.4 %   $ 174.98    $ 170.34    $ 1.72    $ 172.06    -1.7 %

Cuyahoga

   HF, Age 19-44, F    360,012    20.2 %   $ 196.51    $ 223.69    $ 2.26    $ 225.94    15.0 %

Cuyahoga

   HF, Age 45+, M & F    36,600    2.1 %   $ 386.19    $ 380.57    $ 3.84    $ 384.42    -0.5 %

Cuyahoga

   HST, Age 19-64, F    17,808    1.0 %   $ 343.12    $ 388.93    $ 3.93    $ 392.86    14.5 %
         
  

 

  

  

  

  

Cuyahoga

   Subtotal    1,780,776    100.0 %   $ 135.35    $ 142.09    $ 1.44    $ 143.53    6.0 %
         
  

 

  

  

  

  

Cuyahoga

   Delivery Payment    6,847    0.4 %   $ 3,975.41    $ 4,634.00    $ 46.81    $ 4,680.81    17.7 %
         
  

 

  

  

  

  

Cuyahoga

   Total    1,780,776    100.0 %   $ 150.63    $ 159.91    $ 1.62    $ 161.52    7.2 %
         
  

 

  

  

  

  

Franklin

   HF/HST, Age 0, M & F    41,412    4.9 %   $ 503.34    $ 408.34    $ 4.12    $ 412.47    -18.1 %

Franklin

   HF/HST, Age 1, M & F    45,912    5.5 %   $ 107.80    $ 116.70    $ 1.18    $ 117.88    9.3 %

Franklin

   HF/HST, Age 2-13, M & F    432,048    51.6 %   $ 63.12    $ 70.60    $ 0.71    $ 71.32    13.0 %

Franklin

   HF/HST, Age 14-18, M    47,880    5.7 %   $ 75.42    $ 80.51    $ 0.81    $ 81.33    7.8 %

Franklin

   HF/HST, Age 14-18, F    54,540    6.5 %   $ 112.59    $ 127.29    $ 1.29    $ 128.57    14.2 %

Franklin

   HF, Age 19-44, M    29,256    3.5 %   $ 195.37    $ 193.10    $ 1.95    $ 195.05    -0.2 %

Franklin

   HF, Age 19-44, F    168,024    20.1 %   $ 217.48    $ 247.09    $ 2.50    $ 249.58    14.8 %

Franklin

   HF, Age 45+, M & F    10,668    1.3 %   $ 413.63    $ 412.66    $ 4.17    $ 416.83    0.8 %

Franklin

   HST, Age 19-64, F    7,488    0.9 %   $ 264.53    $ 300.16    $ 3.03    $ 303.19    14.6 %
         
  

 

  

  

  

  

Franklin

   Subtotal    837,228    100.0 %   $ 133.14    $ 140.21    $ 1.42    $ 141.62    6.4 %
         
  

 

  

  

  

  

Franklin

   Delivery Payment    2,999    0.4 %   $ 3,305.57    $ 3,828.57    $ 38.67    $ 3,867.24    17.0 %
         
  

 

  

  

  

  

Franklin

   Total    837,228    100.0 %   $ 144.98    $ 153.92    $ 1.55    $ 155.48    7.2 %
         
  

 

  

  

  

  

 

Mercer Government Human Services Consulting

  

Page 1 of 4

    


State of Ohio

   Exhibit B    Final
     Six Month Rates     
     2nd Half 2003     

 

County


  

Rate Cohort


  

Annualized

Dec 2002

Managed Care

MM/Delv


   % of MM

   

CY 2002

Rate w/

Admin


  

7/1/2003 -
12/31/2003

Guaranteed

Rate


  

7/1/2003 -
12/31/2003

Rate At Risk


  

7/1/2003 -
12/31/2003

Rate w/
Admin


  

Percent

Increase


 

Greene

   HF/HST, Age 0, M & F    2,543    5.5 %   $ 578.29    $ 452.62    $ 4.57    $ 457.20    -20.9 %

Greene

   HF/HST, Age 1, M & F    2,561    5.5 %   $ 116.69    $ 124.30    $ 1.26    $ 125.56    7.6 %

Greene

   HF/HST, Age 2-13, M & F    23,654    51.2 %   $ 70.44    $ 82.15    $ 0.83    $ 82.98    17.8 %

Greene

   HF/HST, Age 14-18, M    2,716    5.9 %   $ 88.36    $ 96.89    $ 0.98    $ 97.87    10.8 %

Greene

   HF/HST, Age 14-18, F    3,108    6.7 %   $ 126.73    $ 142.41    $ 1.44    $ 143.84    13.5 %

Greene

   HF, Age 19-44, M    1,596    3.5 %   $ 192.54    $ 191.25    $ 1.93    $ 193.18    0.3 %

Greene

   HF, Age 19-44, F    9,006    19.5 %   $ 200.69    $ 228.01    $ 2.30    $ 230.32    14.8 %

Greene

   HF, Age 45+, M & F    570    1.2 %   $ 383.27    $ 381.51    $ 3.85    $ 385.37    0.5 %

Greene

   HST, Age 19-64, F    470    1.0 %   $ 281.21    $ 321.33    $ 3.25    $ 324.57    15.4 %
         
  

 

  

  

  

  

Greene

   Subtotal    46,224    100.0 %   $ 141.37    $ 148.10    $ 1.50    $ 149.59    5.8 %
         
  

 

  

  

  

  

Greene

   Delivery Payment    156    0.3 %   $ 3,388.96    $ 3,902.69    $ 39.42    $ 3,942.11    16.3 %
         
  

 

  

  

  

  

Greene

   Total    46,224    100.0 %   $ 152.81    $ 161.27    $ 1.63    $ 162.90    6.6 %
         
  

 

  

  

  

  

Hamilton

   HF/HST, Age 0, M & F    24,540    5.9 %   $ 629.79    $ 510.07    $ 5 .15    $ 515.22    -18.2 %

Hamilton

   HF/HST, Age 1, M & F    22,860    5.5 %   $ 125.83    $ 137.00    $ 1.38    $ 138.39    10.0 %

Hamilton

   HF/HST, Age 2-13, M & F    213,888    51.8 %   $ 65.52    $ 72.73    $ 0.73    $ 73.47    12.1 %

Hamilton

   HF/HST, Age 14-18, M    26,520    6.4 %   $ 75.82    $ 80.75    $ 0.82    $ 81.56    7.6 %

Hamilton

   HF/HST, Age 14-18, F    31,944    7.7 %   $ 112.60    $ 127.50    $ 1.29    $ 128.79    14.4 %

Hamilton

   HF, Age 19-44, M    8,688    2.1 %   $ 180.67    $ 175.04    $ 1.77    $ 176.81    -2.1 %

Hamilton

   HF, Age 19-44, F    74,136    18.0 %   $ 197.19    $ 222.26    $ 2.25    $ 224.50    13.9 %

Hamilton

   HF, Age 45+, M & F    4,752    1.2 %   $ 392.89    $ 382.85    $ 3.87    $ 386.72    -1.6 %

Hamilton

   HST, Age 19-64, F    5,316    1.3 %   $ 344.27    $ 386.60    $ 3.91    $ 390.50    13.4 %
         
  

 

  

  

  

  

Hamilton

   Subtotal    412,644    100.0 %   $ 140.16    $ 143.69    $ 1.45    $ 145.14    3.5 %
         
  

 

  

  

  

  

Hamilton

   Delivery Payment    1,267    0.3 %   $ 4,319.39    $ 5,026.48    $ 50.77    $ 5,077.26    17.5 %
         
  

 

  

  

  

  

Hamilton

   Total    412,644    100.0 %   $ 153.43    $ 159.12    $ 1.61    $ 160.73    4.8 %
         
  

 

  

  

  

  

Lorain

   HF/HST, Age 0, M & F    7,236    5.0 %   $ 422.96    $ 345.40    $ 3.49    $ 348.89    -17.5 %

Lorain

   HF/HST, Age 1, M & F    8,100    5.6 %   $ 88.61    $ 92.40    $ 0.93    $ 93.33    5.3 %

Lorain

   HF/HST, Age 2-13, M & F    72,528    49.9 %   $ 57.69    $ 62.36    $ 0.63    $ 62.99    9.2 %

Lorain

   HF/HST, Age 14-18, M    8,496    5.8 %   $ 57.46    $ 61.51    $ 0.62    $ 62.13    8.1 %

Lorain

   HF/HST, Age 14-18, F    8,844    6.1 %   $ 108.81    $ 122.36    $ 1.24    $ 123.59    13.6 %

Lorain

   HF, Age 19-44, M    7,428    5.1 %   $ 160.70    $ 162.14    $ 1.64    $ 163.78    1.9 %

Lorain

   HF, Age 19-44, F    29,268    20.1 %   $ 179.46    $ 199.03    $ 2.01    $ 201.04    12.0 %

Lorain

   HF, Age 45+, M & F    2,040    1.4 %   $ 299.67    $ 299.69    $ 3.03    $ 302.72    1.0 %

Lorain

   HST, Age 19-64, F    1,416    1.0 %   $ 309.72    $ 343.68    $ 3.47    $ 347.16    12.1 %
         
  

 

  

  

  

  

Lorain

   Subtotal    145,356    100.0 %   $ 116.33    $ 120.42    $ 1.22    $ 121.63    4.6 %
         
  

 

  

  

  

  

Lorain

   Delivery Payment    494    0.3 %   $ 3,289.08    $ 3,534.17    $ 35.70    $ 3,569.87    8.5 %
         
  

 

  

  

  

  

Lorain

   Total    145,356    100.0 %   $ 127.50    $ 132.43    $ 1.34    $ 133.76    4.9 %
         
  

 

  

  

  

  

Lucas

   HF/HST, Age 0, M & F    32,076    5.4 %   $ 647.45    $ 533.45    $ 5.39    $ 538.84    -16.8 %

Lucas

   HF/HST, Age 1, M & F    33,228    5.6 %   $ 100.36    $ 109.64    $ 1.11    $ 110.75    10.4 %

Lucas

   HF/HST, Age 2-13, M & F    294,060    49.3 %   $ 62.88    $ 70.64    $ 0.71    $ 71.35    13.5 %

Lucas

   HF/HST, Age 14-18, M    37,416    6.3 %   $ 71.47    $ 78.97    $ 0.80    $ 79.77    11.6 %

Lucas

   HF/HST, Age 14-18, F    40,872    6.9 %   $ 116.85    $ 131.41    $ 1.33    $ 132.74    13.6 %

Lucas

   HF, Age 19-44, M    24,528    4.1 %   $ 187.36    $ 183.95    $ 1.86    $ 185.81    -0.8 %

Lucas

   HF, Age 19-44, F    115,356    19.4 %   $ 199.19    $ 224.58    $ 2.27    $ 226.85    13.9 %

Lucas

   HF, Age 45+, M & F    9,048    1.5 %   $ 415.02    $ 407.68    $ 4.12    $ 411.80    -0.8 %

Lucas

   HST, Age 19-64, F    9,516    1.6 %   $ 340.77    $ 385.01    $ 3.89    $ 388.90    14.1 %
         
  

 

  

  

  

  

Lucas

   Subtotal    596,100    100.0 %   $ 141.95    $ 146.99    $ 1.48    $ 148.48    4.6 %
         
  

 

  

  

  

  

Lucas

   Delivery Payment    2,712    0.5 %   $ 3,844.21    $ 4,320.87    $ 43.65    $ 4,364.52    13.5 %
         
  

 

  

  

  

  

Lucas

   Total    596,100    100.0 %   $ 159.44    $ 166.65    $ 1.68    $ 168.33    5.6 %
         
  

 

  

  

  

  

Mahoning

   HF/HST, Age 0, M & F    953    5.5 %   $ 512.84    $ 395.11    $ 3.99    $ 399.10    -22.2 %

Mahoning

   HF/HST, Age 1, M & F    959    5.5 %   $ 109.61    $ 117.08    $ 1.18    $ 118.26    7.9 %

Mahoning

   HF/HST, Age 2-13, M & F    8,862    51.2 %   $ 71.58    $ 74.18    $ 0.75    $ 74.93    4.7 %

Mahoning

   HF/HST, Age 14-18, M    1,017    5.9 %   $ 101.19    $ 104.99    $ 1.06    $ 106.05    4.8 %

Mahoning

   HF/HST, Age 14-18, F    1,165    6.7 %   $ 121.54    $ 131.29    $ 1.33    $ 132.62    9.1 %

Mahoning

   HF, Age 19-44, M    598    3.5 %   $ 203.35    $ 179.71    $ 1.82    $ 181.53    -10.7 %

Mahoning

   HF, Age 19-44, F    3,374    19.5 %   $ 211.29    $ 228.23    $ 2.31    $ 230.53    9.1 %

Mahoning

   HF, Age 45+, M & F    214    1.2 %   $ 400.10    $ 383.32    $ 3.87    $ 387.19    -3.2 %

Mahoning

   HST, Age 19-64, F    176    1.0 %   $ 346.92    $ 343.88    $ 3.47    $ 347.35    0.1 %
         
  

 

  

  

  

  

Mahoning

   Subtotal    17,318    100.0 %   $ 141.70    $ 140.08    $ 1.41    $ 141.50    -0.1 %
         
  

 

  

  

  

  

Mahoning

   Delivery Payment    58    0.3 %   $ 3,509.06    $ 3,818.98    $ 38.58    $ 3,857.56    9.9 %
         
  

 

  

  

  

  

Mahoning

   Total    17,318    100.0 %   $ 153.45    $ 152.87    $ 1.54    $ 154.42    0.6 %
         
  

 

  

  

  

  

 

Mercer Government Human Services Consulting

  

Page 2 of 4

    


State of Ohio   

Exhibit B

Six Month Rates

2nd Half 2003

   Final

 

County


  

Rate Cohort


   Annualized
Dec 2002
Managed
Care
MM/Delv


   % of MM

    CY 2002
Rate w/
Admin


   7/1/2003-
12/31/2003
Guaranteed
Rate


   7/1/2003-
12/31/2003
Rate At Risk


   7/1/2003-
12/31/2003
Rate w/
Admin


   Percent
Increase


 

Montgomery

  

HF/HST, Age 0, M & F

   22,200    6.3 %   $ 602.39    $ 481.06    $ 4.86    $ 485.92    -19.3 %

Montgomery

  

HF/HST, Age 1, M & F

   19,524    5.5 %   $ 123.80    $ 133.49    $ 1.35    $ 134.84    8.9 %

Montgomery

  

HF/HST, Age 2-13, M & F

   177,480    50.2 %   $ 64.80    $ 71.63    $ 0.72    $ 72.35    11.6 %

Montgomery

  

HF/HST, Age 14-18, M

   20,316    5.7 %   $ 74.10    $ 77.90    $ 0.79    $ 78.69    6.2 %

Montgomery

  

HF/HST, Age 14-18, F

   23,388    6.6 %   $ 111.83    $ 125.38    $ 1.27    $ 126.64    13.3 %

Montgomery

  

HF, Age 19-44, M

   11,952    3.4 %   $ 176.03    $ 169.42    $ 1.71    $ 171.13    -2.8 %

Montgomery

  

HF, Age 19-44, F

   71,304    20.2 %   $ 194.95    $ 218.71    $ 2.21    $ 220.92    13.3 %

Montgomery

  

HF, Age 45+, M & F

   4,020    1.1 %   $ 385.54    $ 375.66    $ 3.79    $ 379.45    -1.6 %

Montgomery

  

HST, Age 19-64, F

   3,312    0.9 %   $ 340.60    $ 382.39    $ 3.86    $ 386.25    13.4 %
         
  

 

  

  

  

  

Montgomery

  

Subtotal

   353,496    100.0 %   $ 141.71    $ 144.02    $ 1.45    $ 145.47    2.7 %
         
  

 

  

  

  

  

Montgomery

  

Delivery Payment

   935    0.3 %   $ 4,146.90    $ 4,751.44    $ 47.99    $ 4,799.44    15.7 %
         
  

 

  

  

  

  

Montgomery

  

Total

   353,496    100.0 %   $ 152.68    $ 156.59    $ 1.58    $ 158.17    3.6 %
         
  

 

  

  

  

  

Pickaway

  

HF/HST, Age 0, M & F

   148    5.5 %   $ 501.13    $ 403.29    $ 4.07    $ 407.37    -18.7 %

Pickaway

  

HF/HST, Age 1, M & F

   149    5.5 %   $ 123.14    $ 122.25    $ 1.23    $ 123.48    0.3 %

Pickaway

  

HF/HST, Age 2-13, M & F

   1,378    51.2 %   $ 70.44    $ 73.24    $ 0.74    $ 73.98    5.0 %

Pickaway

  

HF/HST, Age 14-18, M

   158    5.9 %   $ 87.67    $ 90.86    $ 0.92    $ 91.78    4.7 %

Pickaway

  

HF/HST, Age 14-18, F

   181    6.7 %   $ 122.78    $ 130.76    $ 1.32    $ 132.08    7.6 %

Pickaway

  

HF, Age 19-44, M

   93    3.5 %   $ 219.16    $ 210.10    $ 2.12    $ 212.22    -3.2 %

Pickaway

  

HF, Age 19-44, F

   525    19.5 %   $ 214.34    $ 241.07    $ 2.44    $ 243.50    13.6 %

Pickaway

  

HF, Age 45+, M & F

   33    1.2 %   $ 416.49    $ 430.49    $ 4.35    $ 434.84    4.4 %

Pickaway

  

HST, Age 19-64, F

   27    1.0 %   $ 346.07    $ 361.94    $ 3.66    $ 365.60    5.6 %
         
  

 

  

  

  

  

Pickaway

  

Subtotal

   2,692    100.0 %   $ 141.78    $ 143.73    $ 1.45    $ 145.19    2.4 %
         
  

 

  

  

  

  

Pickaway

  

Delivery Payment

   9    0.3 %   $ 3,384.09    $ 3,508.09    $ 35.44    $ 3,543.52    4.7 %
         
  

 

  

  

  

  

Pickaway

  

Total

   2,692    100.0 %   $ 153.09    $ 155.46    $ 1.57    $ 157.03    2.6 %
         
  

 

  

  

  

  

Richland

  

HF/HST, Age 0, M & F

   417    5.5 %   $ 435.57    $ 362.45    $ 3.66    $ 366.11    -15.9 %

Richland

  

HF/HST, Age 1, M & F

   420    5.5 %   $ 119.58    $ 125.70    $ 1.27    $ 126.97    6.2 %

Richland

  

HF/HST, Age 2-13, M & F

   3,882    51.2 %   $ 65.11    $ 74.16    $ 0.75    $ 74.91    15.1 %

Richland

  

HF/HST, Age 14-18, M

   446    5.9 %   $ 73.40    $ 84.99    $ 0.86    $ 85.84    16.9 %

Richland

  

HF/HST, Age 14-18, F

   510    6.7 %   $ 130.13    $ 142.23    $ 1.44    $ 143.67    10.4 %

Richland

  

HF, Age 19-44, M

   262    3.5 %   $ 163.01    $ 160.46    $ 1.62    $ 162.08    -0.6 %

Richland

  

HF, Age 19-44, F

   1,478    19.5 %   $ 176.92    $ $202.52    $ 2.05    $ 204.56    15.6 %

Richland

  

HF, Age 45+, M & F

   94    1.2 %   $ 323.07    $ 336.51    $ 3.40    $ 339.91    5.2 %

Richland

  

HST, Age 19-64, F

   77    1.0 %   $ 266.88    $ 300.05    $ 3.03    $ 303.09    13.6 %
         
  

 

  

  

  

  

Richland

  

Subtotal

   7,586    100.0 %   $ 123.76    $ 131.61    $ 1.33    $ 132.94    7.4 %
         
  

 

  

  

  

  

Richland

  

Delivery Payment

   26    0.3 %   $ 2,900.54    $ 3,365.72    $ 34.00    $ 3,399.71    17.2 %
         
  

 

  

  

  

  

Richland

  

Total

   7,586    100.0 %   $ 133.70    $ 143.14    $ 1.45    $ 144.59    8.1 %
         
  

 

  

  

  

  

Stark

  

HF/HST, Age 0, M & F

   348    4.2 %   $ 433.74    $ 340.28    $ 3.44    $ 343.72    -20.8 %

Stark

  

HF/HST, Age 1, M & F

   372    4.5 %   $ 98.56    $ 108.09    $ 1.09    $ 109.18    10.8 %

Stark

  

HF/HST, Age 2-13, M & F

   4,392    53.4 %   $ 62.03    $ 68.02    $ 0.69    $ 68.71    10.8 %

Stark

  

HF/HST, Age 14-18, M

   552    6.7 %   $ 68.52    $ 75.71    $ 0.76    $ 76.47    11.6 %

Stark

  

HF/HST, Age 14-18, F

   576    7.0 %   $ 116.83    $ 129.05    $ 1.30    $ 130.36    11.6 %

Stark

  

HF, Age 19-44, M

   300    3.6 %   $ 152.83    $ 154.63    $ 1.56    $ 156.19    2.2 %

Stark

  

HF, Age 19-44, F

   1,440    17.5 %   $ 185.77    $ 211.52    $ 2.14    $ 213.65    15.0 %

Stark

  

HF, Age 45+, M & F

   144    1.8 %   $ 383.72    $ 385.12    $ 3.89    $ 389.01    1.4 %

Stark

  

HST, Age 19-64, F

   96    1.2 %   $ 277.06    $ 315.24    $ 3.18    $ 318.42    14.9 %
         
  

 

  

  

  

  

Stark

  

Subtotal

   8,220    100.0 %   $ 116.83    $ 122.89    $ 1.24    $ 124.14    6.3 %
         
  

 

  

  

  

  

Stark

  

Delivery Payment

   23    0.3 %   $ 3,036.07    $ 3,464.84    $ 35.00    $ 3,499.84    15.3 %
         
  

 

  

  

  

  

Stark

  

Total

   8,220    100.0 %   $ 125.33    $ 132.59    $ 1.34    $ 133.93    6.9 %
         
  

 

  

  

  

  

Summit

  

HF/HST, Age 0, M & F

   27,504    5.0 %   $ 544.75    $ 442.59    $ 4.47    $ 447.06    -17.9 %

Summit

  

HF/HST, Age 1, M & F

   27,600    5.0 %   $ 106.04    $ 116.01    $ 1.17    $ 117.18    10.5 %

Summit

  

HF/HST, Age 2-13, M & F

   268,860    49.0 %   $ 63.11    $ 70.76    $ 0.71    $ 71.47    13.2 %

Summit

  

HF/HST, Age 14-18, M

   32,988    6.0 %   $ 85.66    $ 92.28    $ 0.93    $ 93.21    8.8 %

Summit

  

HF/HST, Age 14-18, F

   37,812    6.9 %   $ 122.35    $ 138.62    $ 1.40    $ 140.02    14.4 %

Summit

  

HF, Age 19-44, M

   24,096    4.4 %   $ 171.17    $ 170.65    $ 1.72    $ 172.37    0.7 %

Summit

  

HF, Age 19-44, F

   114,744    20.9 %   $ 202.85    $ 230.77    $ 233    $ 233.10    14.9 %

Summit

  

HF, Age 45+, M & F

   10,764    2.0 %   $ 401.55    $ 399.71    $ 4.04    $ 403.75    0.5 %

Summit

  

HST, Age 19-64, F

   4,884    0.9 %   $ 324.03    $ 367.39    $ 3.71    $ 371.10    14.5 %
         
  

 

  

  

  

  

Summit

  

Subtotal

   549,252    100.0 %   $ 137.71    $ 144.51    $ 1.46    $ 145.97    6.0 %
         
  

 

  

  

  

  

Summit

  

Delivery Payment

   2,475    0.5 %   $ 4,091.24    $ 4,688.78    $ 47.36    $ 4,736.14    15.8 %
         
  

 

  

  

  

  

Summit

  

Total

   549,252    100.0 %   $ 156.14    $ 165.64    $ 1.67    $ 167.31    7.2 %
         
  

 

  

  

  

  

 

Mercer Government Human Services Consulting

  

Page 3 of 4

    


State of Ohio   

Exhibit B

Six Month Rates

2nd Half 2003

   Final

 

County


  

Rate Cohort


   Annualized
Dec 2002
Managed Care
MM/Delv


   % of MM

    CY 2002
Rate w/
Admin


   7/1/2003-
12/31/2003
Guaranteed
Rate


   7/1/2003-
12/31/2003
Rate At Risk


   7/1/2003-
12/31/2003
Rate w/
Admin


   Percent
Increase


 

Trumbull

  

HF/HST, Age 0, M & F

   775    5.5 %   $ 512.84    $ 389.00    $ 3.93    $ 392.93    -23.4 %

Trumbull

  

HF/HST, Age 1, M & F

   781    5.5 %   $ 109.61    $ 119.54    $ 1.21    $ 120.75    10.2 %

Trumbull

  

HF/HST, Age 2-13, M & F

   7,211    51.2 %   $ 71.58    $ 78.25    $ 0.79    $ 79.04    10.4 %

Trumbull

  

HF/HST, Age 14-18, M

   828    5.9 %   $ 101.19    $ 97.81    $ 0.99    $ 98.80    -2.4 %

Trumbull

  

HF/HST, Age 14-18, F

   948    6.7 %   $ 121.54    $ 133.68    $ 1.35    $ 135.03    11.1 %

Trumbull

  

HF, Age 19-44, M

   487    3.5 %   $ 203.35    $ 201.54    $ 2.04    $ 203.58    0.1 %

Trumbull

  

HF, Age 19-44, F

   2,745    19.5 %   $ 211.29    $ 233.98    $ 2.36    $ 236.35    11.9 %

Trumbull

  

HF, Age 45+, M & F

   174    1.2 %   $ 400.10    $ 380.23    $ 3.84    $ 384.07    -4.0 %

Trumbull

  

HST, Age 19-64, F

   143    1.0 %   $ 346.92    $ 363.68    $ 3.67    $ 367.36    5.9 %
         
  

 

  

  

  

  

Trumbull

  

Subtotal

   14,092    100.0 %   $ 141.68    $ 143.73    $ 1.45    $ 145.18    2.5 %
         
  

 

  

  

  

  

Trumbull

  

Delivery Payment

   48    0.3 %   $ 3,509.06    $ 3,693.19    $ 37.30    $ 3,730.49    6.3 %
         
  

 

  

  

  

  

Trumbull

  

Total

   14,092    100.0 %   $ 153.63    $ 156.31    $ 1.58    $ 157.89    2.8 %
         
  

 

  

  

  

  

Warren

  

HF/HST, Age 0, M & F

   204    5.5 %   $ 459.45    $ 371.75    $ 3.76    $ 375.51    -18.3 %

Warren

  

HF/HST, Age 1, M & F

   206    5.6 %   $ 95.81    $ 104.78    $ 1.06    $ 105.84    10.5 %

Warren

  

HF/HST, Age 2-13, M & F

   1,898    51.2 %   $ 64.76    $ 70.08    $ 0.71    $ 70.79    9.3 %

Warren

  

HF/HST, Age 14-18, M

   218    5.9 %   $ 65.83    $ 74.57    $ 0.75    $ 75.32    14.4 %

Warren

  

HF/HST, Age 14-18, F

   249    6.7 %   $ 109.91    $ 126.09    $ 1.27    $ 127.37    15.9 %

Warren

  

HF, Age 19-44, M

   128    3.5 %   $ 182.03    $ 182.47    $ 1.84    $ 184.32    1.3 %

Warren

  

HF, Age 19-44, F

   723    19.5 %   $ 209.88    $ 230.34    $ 2.33    $ 232.66    10.9 %

Warren

  

HF, Age 45+, M & F

   46    1.2 %   $ 458.20    $ 470.19    $ 4.75    $ 474.94    3.7 %

Warren

  

HST, Age 19-64, F

   38    1.0 %   $ 276.50    $ 315.66    $ 3.19    $ 318.84    15.3 %
         
  

 

  

  

  

  

Warren

  

Subtotal

   3,710    100.0 %   $ 130.65    $ 135.20    $ 1.37    $ 136.57    4.5 %
         
  

 

  

  

  

  

Warren

  

Delivery Payment

   13    0.4 %   $ 3,211.66    $ 3,427.75    $ 34.62    $ 3,462.37    7.8 %
         
  

 

  

  

  

  

Warren

  

Total

   3,710    100.0 %   $ 141.91    $ 147.21    $ 1.49    $ 148.70    4.8 %
         
  

 

  

  

  

  

Wood

  

HF/HST, Age 0, M & F

   516    5.5 %   $ 436.52    $ 337.53    $ 3.41    $ 340.94    -21.9 %

Wood

  

HF/HST, Age 1, M & F

   432    4.6 %   $ 115.67    $ 152.85    $ 1.54    $ 154.39    33.5 %

Wood

  

HF/HST, Age 2-13, M & F

   4,848    51.9 %   $ 68.00    $ 74.08    $ 0.75    $ 74.83    10.0 %

Wood

  

HF/HST, Age 14-18, M

   564    6.0 %   $ 69.03    $ 67.82    $ 0.69    $ 68.50    -0.8 %

Wood

  

HF/HST, Age 14-18, F

   600    6.4 %   $ 125.18    $ 131.43    $ 1.33    $ 132.76    6.1 %

Wood

  

HF, Age 19-44, M

   564    6.0 %   $ 159.33    $ 151.43    $ 1.53    $ 152.96    4.0 %

Wood

  

HF, Age 19-44, F

   1,608    17.2 %   $ 188.12    $ 208.99    $ 2.11    $ 211.10    12.2 %

Wood

  

HF, Age 45+, M & F

   132    1.4 %   $ 387.37    $ 381.42    $ 3.85    $ 385.28    -0.5 %

Wood

  

HST, Age 19-64, F

   72    0.8 %   $ 350.29    $ 344.89    $ 3.48    $ 348.37    -0.5 %
         
  

 

  

  

  

  

Wood

  

Subtotal

   9,336    100.0 %   $ 127.21    $ 129.94    $ 1.31    $ 131.25    3.2 %
         
  

 

  

  

  

  

Wood

  

Delivery Payment

   70    0.7 %   $ 2,858.71    $ 3,123.56    $ 31.55    $ 3,155.11    10.4 %
         
  

 

  

  

  

  

Wood

  

Total

   9,336    100.0 %   $ 148.65    $ 153.36    $ 1.55    $ 154.90    4.2 %
         
  

 

  

  

  

  

Total Managed Care

  

HF/HST, Age 0, M & F

   250,843    5.1 %   $ 572.95    $ 464.98    $ 4.70    $ 469.68    -18.0 %

Total Managed Care

  

HF/HST, Age 1, M & F

   258,610    5.2 %   $ 114.60    $ 124.73    $ 1.26    $ 125.99    9.9 %

Total Managed Care

  

HF/HST, Age 2-13, M & F

   2,485,156    50.3 %   $ 64.44    $ 72.01    $ 0.73    $ 72.73    12.9 %

Total Managed Care

  

HF/HST, Age 14-18, M

   308,791    6.3 %   $ 75.63    $ 81.22    $ 0.82    $ 82.04    8.5 %

Total Managed Care

  

HF/HST, Age 14-18, F

   341,987    6.9 %   $ 114.83    $ 129.87    $ 1.31    $ 131.18    14.2 %

Total Managed Care

  

HF, Age 19-44, M

   179,004    3.6 %   $ 181.37    $ 178.05    $ 1.80    $ 179.85    -0.8 %

Total Managed Care

  

HF, Age 19-44, F

   982,232    19.9 %   $ 200.51    $ 227.19    $ 2.29    $ 229.48    14.4 %

Total Managed Care

  

HF, Age 45+, M & F

   81,255    1.6 %   $ 395.40    $ 390.60    $ 3.95    $ 394.54    -0.2 %

Total Managed Care

  

HST, Age 19-64, F

   52,682    1.1 %   $ 326.70    $ 368.85    $ 3.73    $ 372.58    14.0 %
         
  

 

  

  

  

  

Total Managed Care

  

Subtotal

   4,940,560    100.0 %   $ 136.60    $ 142.40    $ 1.44    $ 143.84    5.3 %
         
  

 

  

  

  

  

Total Managed Care

  

Delivery Payment

   18,472    0.4 %   $ 3,852.02    $ 4,432.28    $ 44.77    $ 4,477.05    16.2 %
         
  

 

  

  

  

  

Total Managed Care

  

Total

   4,940,560    100.0 %   $ 151.00    $ 158.97    $ 1.61    $ 160.57    6.3 %
         
  

 

  

  

  

  

 

Mercer Government Human Services Consulting

  

Page 4 of 4

    


State of Ohio   

Exhibit B

Twelve Month Rates

CY 2004

   Final

 

County


  

Rate Cohort


  

Annualized

Dec 2002

Managed Care

MM/Delv


   % of
MM


   

CY 2002

Rate w/
Admin


  

1/1/2004-
12/31/2004

Guaranteed

Rate


  

1/1/2004-
12/31/2004

Rate At Risk


  

1/1/2004-
12/31/2004

Rate w/

Admin


  

Percent

Increase


 

Allen

   HF/HST, Age 0, M & F    941    5.5 %   $ —      $ 379.21    $ 3.83    $ 383.04    0.0 %

Allen

   HF/HST, Age 1, M & F    948    5.5 %   $ —      $ 116.84    $ 1.18    $ 118.02    0.0 %

Allen

   HF/HST, Age 2-13, M & F    8,757    51.2 %   $ —      $ 69.97    $ 0.71    $ 70.68    0.0 %

Allen

   HF/HST, Age 14-18, M    1,005    5.9 %   $ —      $ 76.56    $ 0.77    $ 77.33    0.0 %

Allen

   HF/HST, Age 14-18, F    1,151    6.7 %   $ —      $ 129.12    $ 1.30    $ 130.42    0.0 %

Allen

   HF, Age 19-44, M    591    3.5 %   $ —      $ 163.19    $ 1.65    $ 164.84    0.0 %

Allen

   HF, Age 19-44, F    3,334    19.5 %   $ —      $ 214.59    $ 2.17    $ 216.76    0.0 %

Allen

   HF, Age 45+, M&F    211    1.2 %   $ —      $ 372.45    $ 3.76    $ 376.21    0.0 %

Allen

   HST, Age 19-64, F    174    1.0 %   $ —      $ 350.32    $ 3.54    $ 353.86    0.0 %
         
  

 

  

  

  

  

Allen

   Subtotal    17,112    100.0 %   $ —      $ 131.92    $ 1.33    $ 133.25    0.0 %
         
  

 

  

  

  

  

Allen

   Delivery Payment    58    0.3 %   $ —      $ 3,620.88    $ 36.57    $ 3,657.45    0.0 %
         
  

 

  

  

  

  

Allen

   Total    17,112    100.0 %   $ —      $ 144.19    $ 1.46    $ 145.65    0.0 %
         
  

 

  

  

  

  

Belmont/Monroe

   HF/HST, Age 0, M & F    335    5.5 %   $ —      $ 361.21    $ 3.65    $ 364.86    0.0 %

Belmont/Monroe

   HF/HST, Age 1, M & F    337    5.5 %   $ —      $ 112.61    $ 1.14    $ 113.75    0.0 %

Belmont/Monroe

   HF/HST, Age 2-13, M & F    3,114    51.2 %   $ —      $ 68.47    $ 0.69    $ 69.16    0.0 %

Belmont/Monroe

   HF/HST, Age 14-18, M    358    5.9 %   $ —      $ 75.95    $ 0.77    $ 76.72    0.0 %

Belmont/Monroe

   HF/HST, Age 14-18, F    409    6.7 %   $ —      $ 123.95    $ 1.25    $ 125.21    0.0 %

Belmont/Monroe

   HF, Age 19-44, M    210    3.5 %   $ —      $ 157.82    $ 1.59    $ 159.42    0.0 %

Belmont/Monroe

   HF, Age 19-44, F    1,185    19.5 %   $ —      $ 210.26    $ 2.12    $ 212.39    0.0 %

Belmont/Monroe

   HF, Age 45+, M& F    75    1.2 %   $ —      $ 361.96    $ 3.66    $ 365.61    0.0 %

Belmont/Monroe

   HST, Age 19-64, F    62    1.0 %   $ —      $ 338.13    $ 3.42    $ 341.55    0.0 %
         
  

 

  

  

  

  

Belmont/Monroe

   Subtotal    6,085    100.0 %   $ —      $ 128.26    $ 1.30    $ 129.56    0.0 %
         
  

 

  

  

  

  

Belmont/Monroe

   Delivery Payment    21    0.3 %   $ —      $ 3,535.77    $ 35.71    $ 3,571.49    0.0 %
         
  

 

  

  

  

  

Belmont/Monroe

   Total    6,085    100.0 %   $ —      $ 140.47    $ 1.42    $ 141.88    0.0 %
         
  

 

  

  

  

  

Butler

   HF/HST, Age 0, M & F    7,908    6.1 %   $ 527.77    $ 437.98    $ 4.42    $ 442.40    -16.2 %

Butler

   HF/HST, Age 1, M & F    7,752    6.0 %   $ 110.32    $ 123.62    $ 1.25    $ 124.87    13.2 %

Butler

   HF/HST, Age 2-13, M & F    66,072    50.7 %   $ 70.25    $ 81.05    $ 0.82    $ 81.87    16.5 %

Butler

   HF/HST, Age 14-18, M    7,452    5.7 %   $ 94.50    $ 104.49    $ 1.06    $ 105.54    11.7 %

Butler

   HF/HST, Age 14-18, F    8,184    6.3 %   $ 123.11    $ 142.24    $ 1.44    $ 143.68    16.7 %

Butler

   HF, Age 19-44, M    6,564    5.0 %   $ 221.82    $ 229.95    $ 2.32    $ 232.28    4.7 %

Butler

   HF, Age 19-44, F    23,040    17.7 %   $ 187.85    $ 220.57    $ 2.23    $ 222.80    18.6 %

Butler

   HF, Age 45+, M & F    1,608    1.2 %   $ 490.36    $ 512.08    $ 5.17    $ 517.26    5.5 %

Butler

   HST, Age 19-64, F    1,668    1.3 %   $ 304.21    $ 352.41    $ 3.56    $ 355.97    17.0 %
         
  

 

  

  

  

  

Butler

   Subtotal    130,248    100.0 %   $ 141.75    $ 151.42    $ 1.53    $ 152.95    7.9 %
         
  

 

  

  

  

  

Butler

   Delivery Payment    269    0.2 %   $ 3,417.97    $ 3,935.67    $ 39.75    $ 3,975.42    16.3 %
         
  

 

  

  

  

  

Butler

   Total    130,248    100.0 %   $ 148.81    $ 159.55    $ 1.61    $ 161.16    8.3 %
         
  

 

  

  

  

  

Clark/Madison

   HF/HST, Age 0, M & F    1,203    6.0 %   $ 578.29    $ 464.46    $ 4.69    $ 469.15    -18.9 %

Clark/Madison

   HF/HST, Age 1, M & F    1,132    5.6 %   $ 116.69    $ 128.58    $ 1.30    $ 129.88    11.3 %

Clark/Madison

   HF/HST, Age 2-13, M & F    9,845    49.0 %   $ 70.44    $ 81.77    $ 0.83    $ 82.59    17.2 %

Clark/Madison

   HF/HST, Age 14-18, M    1,017    5.1 %   $ 88.36    $ 99.65    $ 1.01    $ 100.66    13.9 %

Clark/Madison

   HF/HST, Age 14-18, F    1,030    5.1 %   $ 126.73    $ 147.40    $ 1.49    $ 148.89    17.5 %

Clark/Madison

   HF, Age 19-44, M    1,243    6.2 %   $ 192.54    $ 201.57    $ 2.04    $ 203.60    5.7 %

Clark/Madison

   HF, Age 19-44, F    4,244    21.1 %   $ 200.69    $ 238.60    $ 2.41    $ 241.01    20.1 %

Clark/Madison

   HF, Age 45+, M & F    272    1.4 %   $ 383.27    $ 435.40    $ 4.40    $ 439.80    14.8 %

Clark/Madison

   HST, Age 19-64, F    112    0.6 %   $ 281.21    $ 325.27    $ 3.29    $ 328.55    16.8 %
         
  

 

  

  

  

  

Clark/Madison

   Subtotal    20,098    100.0 %   $ 147.70    $ 158.25    $ 1.60    $ 159.85    8.2 %
         
  

 

  

  

  

  

Clark/Madison

   Delivery Payment    50    0.2 %   $ 3,388.96    $ 3,869.97    $ 39.09    $ 3,909.06    15.3 %
         
  

 

  

  

  

  

Clark/Madison

   Total    20,098    100.0 %   $ 156.13    $ 167.88    $ 1.70    $ 169.57    8.6 %
         
  

 

  

  

  

  

Clermont

   HF/HST, Age 0, M & F    427    5.5 %   $ 546.23    $ 428.41    $ 4.33    $ 432.74    -20.8 %

Clermont

   HF/HST, Age 1, M & F    430    5.5 %   $ 141.76    $ 145.43    $ 1.47    $ 146.90    3.6 %

Clermont

   HF/HST, Age 2-13, M & F    3,975    51.2 %   $ 73.20    $ 85.93    $ 0.87    $ 86.80    18.6 %

Clermont

   HF/HST, Age 14-18, M    456    5.9 %   $ 81.01    $ 94.66    $ 0.96    $ 95.61    18.0 %

Clermont

   HF/HST, Age 14-18, F    522    6.7 %   $ 139.84    $ 162.72    $ 1.64    $ 164.36    17.5 %

Clermont

   HF, Age 19-44, M    268    3.5 %   $ 197.25    $ 199.87    $ 2.02    $ 201.89    2.3 %

Clermont

   HF, Age 19-44, F    1,513    19.5 %   $ 212.15    $ 247.49    $ 2.50    $ 249.99    17.8 %

Clermont

   HF, Age 45+, M & F    96    1.2 %   $ 472.01    $ 518.18    $ 5.23    $ 523.41    10.9 %

Clermont

   HST, Age 19-64, F    79    1.0 %   $ 362.51    $ 380.75    $ 3.85    $ 384.59    6.1 %
         
  

 

  

  

  

  

Clermont

   Subtotal    7,766    100.0 %   $ 147.17    $ 157.48    $ 1.59    $ 159.07    8.1 %
         
  

 

  

  

  

  

Clermont

   Delivery Payment    26    0.3 %   $ 4,043.64    $ 3,933.34    $ 39.73    $ 3,973.07    -1.7 %
         
  

 

  

  

  

  

Clermont

   Total    7,766    100.0 %   $ 160.71    $ 170.65    $ 1.72    $ 172.37    7.3 %
         
  

 

  

  

  

  

 

Mercer Government Human Services Consulting

  

Page 1 of 7

    


State of Ohio   

Exhibit B

Twelve Month Rates

CY 2004

   Final

 

County


  

Rate Cohort


  

Annualized

Dec 2002

Managed Care

MM/Delv


   % of
MM


   

CY 2002

Rate w/
Admin


  

1/1/2004-
12/31/2004

Guaranteed

Rate


  

1/1/2004-
12/31/2004

Rate At Risk


  

1/1/2004-
12/31/2004

Rate w/

Admin


  

Percent

Increase


 

Columbiana

   HF/HST, Age 0, M & F    1,346    5.5 %   $ —      $ 379.02    $ 3.83    $ 382.85    0.0 %

Columbiana

   HF/HST, Age 1, M & F    1,356    5.5 %   $ —      $ 118.38    $ 1.20    $ 119.58    0.0 %

Columbiana

   HF/HST, Age 2-13, M & F    12,526    51.2 %   $ —      $ 72.28    $ 0.73    $ 73.01    0.0 %

Columbiana

   HF/HST, Age 14-18, M    1,438    5.9 %   $ —      $ 79.58    $ 0.80    $ 80.38    0.0 %

Columbiana

   HF/HST, Age 14-18, F    1,646    6.7 %   $ —      $ 128.35    $ 1.30    $ 129.64    0.0 %

Columbiana

   HF, Age 19-44, M    845    3.5 %   $ —      $ 166.09    $ 1.68    $ 167.77    0.0 %

Columbiana

   HF, Age 19-44, F    4,769    19.5 %   $ —      $ 218.03    $ 2.20    $ 220.23    0.0 %

Columbiana

   HF, Age 45+, M & F    302    1.2 %   $ —      $ 369.40    $ 3.73    $ 373.13    0.0 %

Columbiana

   HST, Age 19-64, F    249    1.0 %   $ —      $ 350.76    $ 3.54    $ 354.30    0.0 %
         
  

 

  

  

  

  

Columbiana

   Subtotal    24,477    100.0 %   $ —      $ 134.04    $ 1.35    $ 135.39    0.0 %
         
  

 

  

  

  

  

Columbiana

   Delivery Payment    83    0.3 %   $ —      $ 3,646.17    $ 36.83    $ 3,683.00    0.0 %
         
  

 

  

  

  

  

Columbiana

   Total    24,477    100.0 %   $ —      $ 146.40    $ 1.48    $ 147.88    0.0 %
         
  

 

  

  

  

  

Crawford

   HF/HST, Age 0, M & F    166    5.5 %   $ —      $ 362.10    $ 3.66    $ 365.76    0.0 %

Crawford

   HF/HST, Age 1, M & F    167    5.5 %   $ —      $ 110.18    $ 1.11    $ 111.30    0.0 %

Crawford

   HF/HST, Age 2-13, M & F    1,542    51.2 %   $ —      $ 66.94    $ 0.68    $ 67.61    0.0 %

Crawford

   HF/HST, Age 14-18, M    177    5.9 %   $ —      $ 75.08    $ 0.76    $ 75.84    0.0 %

Crawford

   HF/HST, Age 14-18, F    203    6.7 %   $ —      $ 125.55    $ 1.27    $ 126.82    0.0 %

Crawford

   HF, Age 19-44, M    104    3.5 %   $ —      $ 160.35    $ 1.62    $ 161.97    0.0 %

Crawford

   HF, Age 19-44, F    587    19.5 %   $ —      $ 208.24    $ 2.10    $ 210.34    0.0 %

Crawford

   HF, Age 45+, M & F    37    1.2 %   $ —      $ 347.17    $ 3.51    $ 350.68    0.0 %

Crawford

   HST, Age 19-64, F    31    1.0 %   $ —      $ 332.53    $ 3.36    $ 335.89    0.0 %
         
  

 

  

  

  

  

Crawford

   Subtotal    3,014    100.0 %   $ —      $ 126.93    $ 1.28    $ 128.21    0.0 %
         
  

 

  

  

  

  

Crawford

   Delivery Payment    10    0.3 %   $ —      $ 3,501.94    $ 35.37    $ 3,537.32    0.0 %
         
  

 

  

  

  

  

Crawford

   Total    3,014    100.0 %   $ —      $ 138.55    $ 1.40    $ 139.95    0.0 %
         
  

 

  

  

  

  

Cuyahoga

   HF/HST, Age 0, M & F    80,520    4.5 %   $ 584.96    $ 486.83    $ 4.92    $ 491.75    -15.9 %

Cuyahoga

   HF/HST, Age 1, M & F    86,280    4.8 %   $ 124.16    $ 140.22    $ 1.42    $ 141.63    14.1 %

Cuyahoga

   HF/HST, Age 2-13, M & F    891,084    50.0 %   $ 65.37    $ 75.98    $ 0.77    $ 76.75    17.4 %

Cuyahoga

   HF/HST, Age 14-18, M    119,844    6.7 %   $ 73.86    $ 81.89    $ 0.83    $ 82.71    12.0 %

Cuyahoga

   HF/HST, Age 14-18, F    127,620    7.2 %   $ 113.20    $ 133.38    $ 1.35    $ 134.73    19.0 %

Cuyahoga

   HF, Age 19-44, M    61,008    3.4 %   $ 174.98    $ 175.09    $ 1.77    $ 176.86    1.1 %

Cuyahoga

   HF, Age 19-44, F    360,012    20.2 %   $ 196.51    $ 231.15    $ 2.33    $ 233.49    18.8 %

Cuyahoga

   HF, Age 45+, M & F    36,600    2.1 %   $ 386.19    $ 395.37    $ 3.99    $ 399.37    3.4 %

Cuyahoga

   HST, Age 19-64, F    17,808    1.0 %   $ 343.12    $ 398.42    $ 4.02    $ 402.44    17.3 %
         
  

 

  

  

  

  

Cuyahoga

   Subtotal    1,780,776    100.0 %   $ 135.35    $ 146.74    $ 1.48    $ 148.22    9.5 %
         
  

 

  

  

  

  

Cuyahoga

   Delivery Payment    6,847    0.4 %   $ 3,975.41    $ 4,675.13    $ 47.22    $ 4,722.35    18.8 %
         
  

 

  

  

  

  

Cuyahoga

   Total    1,780,776    100.0 %   $ 150.63    $ 164.71    $ 1.66    $ 166.38    10.5 %
         
  

 

  

  

  

  

Defiance/Fulton/Henry

   HF/HST, Age 0, M & F    253    5.5 %   $ —      $ 367.98    $ 3.72    $ 371.70    0.0 %

Defiance/Fulton/Henry

   HF/HST, Age 1, M & F    255    5.5 %   $ —      $ 111.52    $ 1.13    $ 112.65    0.0 %

Defiance/Fulton/Henry

   HF/HST, Age 2-13, M & F    2,357    51.2 %   $ —      $ 67.86    $ 0.69    $ 68.54    0.0 %

Defiance/Fulton/Henry

   HF/HST, Age 14-18, M    271    5.9 %   $ —      $ 75.18    $ 0.76    $ 75.94    0.0 %

Defiance/Fulton/Henry

   HF/HST, Age 14-18, F    310    6.7 %   $ —      $ 125.25    $ 1.27    $ 126.51    0.0 %

Defiance/Fulton/Henry

   HF, Age 19-44, M    159    3.5 %   $ —      $ 157.10    $ 1.59    $ 158.69    0.0 %

Defiance/Fulton/Henry

   HF, Age 19-44, F    897    19.5 %   $ —      $ 208.16    $ 2.10    $ 210.26    0.0 %

Defiance/Fulton/Henry

   HF, Age 45+, M & F    57    1.2 %   $ —      $ 337.45    $ 3.41    $ 340.86    0.0 %

Defiance/Fulton/Henry

   HST, Age 19-64, F    47    1.0 %   $ —      $ 334.79    $ 3.38    $ 338.17    0.0 %
         
  

 

  

  

  

  

Defiance/Fulton/Henry

   Subtotal    4,606    100.0 %   $ —      $ 127.52    $ 1.29    $ 128.81    0.0 %
         
  

 

  

  

  

  

Defiance/Fulton/Henry

   Delivery Payment    16    0.3 %   $ —      $ 3,522.15    $ 35.58    $ 3,557.72    0.0 %
         
  

 

  

  

  

  

Defiance/Fulton/Henry

   Total    4,606    100.0 %   $ —      $ 139.75    $ 1.41    $ 141.16    0.0 %
         
  

 

  

  

  

  

Delaware

   HF/HST, Age 0, M & F    159    5.5 %   $ —      $ 367.06    $ 3.71    $ 370.77    0.0 %

Delaware

   HF/HST, Age 1, M & F    160    5.5 %   $ —      $ 110.49    $ 1.12    $ 111.61    0.0 %

Delaware

   HF/HST, Age 2-13, M & F    1,477    51.2 %   $ —      $ 67.56    $ 0.68    $ 68.24    0.0 %

Delaware

   HF/HST, Age 14-18, M    170    5.9 %   $ —      $ 75.68    $ 0.76    $ 76.44    0.0 %

Delaware

   HF/HST, Age 14-18, F    194    6.7 %   $ —      $ 124.25    $ 1.26    $ 125.50    0.0 %

Delaware

   HF, Age 19-44, M    100    3.5 %   $ —      $ 159.50    $ 1.61    $ 161.11    0.0 %

Delaware

   HF, Age 19-44, F    562    19.5 %   $ —      $ 210.63    $ 2.13    $ 212.75    0.0 %

Delaware

   HF, Age 45+, M & F    36    1.2 %   $ —      $ 360.43    $ 3.64    $ 364.07    0.0 %

Delaware

   HST, Age 19-64, F    29    1.0 %   $ —      $ 337.90    $ 3.41    $ 341.31    0.0 %
         
  

 

  

  

  

  

Delaware

   Subtotal    2,887    100.0 %   $ —      $ 128.12    $ 1.29    $ 129.42    0.0 %
         
  

 

  

  

  

  

Delaware

   Delivery Payment    10    0.3 %   $ —      $ 3,527.06    $ 35.63    $ 3,562.68    0.0 %
         
  

 

  

  

  

  

Delaware

   Total    2,887    100.0 %   $ —      $ 140.34    $ 1.42    $ 141.76    0.0 %
         
  

 

  

  

  

  

 

Mercer Government Human Services Consulting

  

Page 2 of 7

    


State of Ohio

  Exhibit B   Final
    Twelve Month Rates    
    CY 2004    

 

County


  

Rate Cohort


  

Annualized

Dec 2002

Managed Care

MM/Delv


   % of
MM


    CY 2002
Rate w/
Admin


   1/1/2004-
12/31/2004
Guaranteed
Rate


   1/1/2004-
12/31/2004
Rate At Risk


   1/1/2004-
12/31/2004
Rate w/
Admin


   Percent
Increase


 

Fairfield

   HF/HST, Age 0, M & F    287    5.5 %   $ —      $ 365.44    $ 3.69    $ 369.13    0.0 %

Fairfield

   HF/HST, Age 1, M & F    289    5.5 %   $ —      $ 112.58    $ 1.14    $ 113.72    0.0 %

Fairfield

   HF/HST, Age 2-13, M & F    2,666    51.2 %   $ —      $ 68.98    $ 0.70    $ 69.68    0.0 %

Fairfield

   HF/HST, Age 14-18, M    306    5.9 %   $ —      $ 93.93    $ 0.95    $ 94.88    0.0 %

Fairfield

   HF/HST, Age 14-18, F    350    6.7 %   $ —      $ 129.66    $ 1.31    $ 130.97    0.0 %

Fairfield

   HF, Age 19-44, M    180    3.5 %   $ —      $ 163.00    $ 1.65    $ 164.64    0.0 %

Fairfield

   HF, Age 19-44, F    1,015    19.5 %   $ —      $ 217.09    $ 2.19    $ 219.28    0.0 %

Fairfield

   HF, Age 45+, M & F    64    1.2 %   $ —      $ 357.49    $ 3.61    $ 361.10    0.0 %

Fairfield

   HST, Age 19-64, F    53    1.0 %   $ —      $ 347.11    $ 3.51    $ 350.61    0.0 %
         
  

 

  

  

  

  

Fairfield

   Subtotal    5,210    100.0 %   $ —      $ 131.75    $ 1.33    $ 133.08    0.0 %
         
  

 

  

  

  

  

Fairfield

   Delivery Payment    18    0.3 %   $ —      $ 3,528.59    $ 35.64    $ 3,564.23    0.0 %
         
  

 

  

  

  

  

Fairfield

   Total    5,210    100.0 %   $ —      $ 143.94    $ 1.45    $ 145.39    0.0 %
         
  

 

  

  

  

  

Franklin

   HF/HST, Age 0, M & F    41,412    4.9 %   $ 503.34    $ 420.76    $ 4.25    $ 425.01    -15.6 %

Franklin

   HF/HST, Age 1, M & F    45,912    5.5 %   $ 107.80    $ 120.19    $ 1.21    $ 121.41    12.6 %

Franklin

   HF/HST, Age 2-13, M & F    432,048    51.6 %   $ 63.12    $ 73.22    $ 0.74    $ 73.96    17.2 %

Franklin

   HF/HST, Age 14-18, M    47,880    5.7 %   $ 75.42    $ 83.12    $ 0.84    $ 83.96    11.3 %

Franklin

   HF/HST, Age 14-18, F    54,540    6.5 %   $ 112.59    $ 131.71    $ 1.33    $ 133.04    18.2 %

Franklin

   HF, Age 19-44, M    29,256    3.5 %   $ 195.37    $ 201.08    $ 2.03    $ 203.11    4.0 %

Franklin

   HF, Age 19-44, F    168,024    20.1 %   $ 217.48    $ 258.89    $ 2.62    $ 261.51    20.2 %

Franklin

   HF, Age 45+, M & F    10,668    1.3 %   $ 413.63    $ 434.56    $ 4.39    $ 438.95    6.1 %

Franklin

   HST, Age 19-64, F    7,488    0.9 %   $ 264.53    $ 309.72    $ 3.13    $ 312.85    18.3 %
         
  

 

  

  

  

  

Franklin

   Subtotal    837,228    100.0 %   $ 133.14    $ 145.81    $ 1.47    $ 147.28    10.6 %
         
  

 

  

  

  

  

Franklin

   Delivery Payment    2,999    0.4 %   $ 3,305.57    $ 3,887.49    $ 39.27    $ 3,926.76    18.8 %
         
  

 

  

  

  

  

Franklin

   Total    837,228    100.0 %   $ 144.98    $ 159.74    $ 1.61    $ 161.35    11.3 %
         
  

 

  

  

  

  

Greene

   HF/HST, Age 0, M & F    2,860    5.5 %   $ 578.29    $ 459.93    $ 4.65    $ 464.58    -19.7 %

Greene

   HF/HST, Age 1, M & F    2,881    5.5 %   $ 116.69    $ 127.60    $ 1.29    $ 128.89    10.5 %

Greene

   HF/HST, Age 2-13, M & F    26,611    51.2 %   $ 70.44    $ 84.98    $ 0.86    $ 85.83    21.9 %

Greene

   HF/HST, Age 14-18, M    3,055    5.9 %   $ 88.36    $ 100.04    $ 1.01    $ 101.05    14.4 %

Greene

   HF/HST, Age 14-18, F    3,497    6.7 %   $ 126.73    $ 146.50    $ 1.48    $ 147.98    16.8 %

Greene

   HF, Age 19-44, M    1,796    3.5 %   $ 192.54    $ 199.30    $ 2.01    $ 201.31    4.6 %

Greene

   HF, Age 19-44, F    10,131    19.5 %   $ 200.69    $ 237.82    $ 2.40    $ 240.22    19.7 %

Greene

   HF, Age 45+, M & F    641    1.2 %   $ 383.27    $ 397.53    $ 4.02    $ 401.54    4.8 %

Greene

   HST, Age 19-64, F    529    1.0 %   $ 281.21    $ 331.53    $ 3.35    $ 334.88    19.1 %
         
  

 

  

  

  

  

Greene

   Subtotal    52,001    100.0 %   $ 141.37    $ 153.07    $ 1.55    $ 154.62    9.4 %
         
  

 

  

  

  

  

Greene

   Delivery Payment    176    0.3 %   $ 3,388.96    $ 4,021.19    $ 40.62    $ 4,061.81    19.9 %
         
  

 

  

  

  

  

Greene

   Total    52,001    100.0 %   $ 152.84    $ 166.88    $ 1.68    $ 168.36    10.2 %
         
  

 

  

  

  

  

Hamilton

   HF/HST, Age 0, M & F    24,540    5.9 %   $ 629.79    $ 523.73    $ 5.29    $ 529.02    -16.0 %

Hamilton

   HF/HST, Age 1, M & F    22,860    5.5 %   $ 125.83    $ 141.71    $ 1.43    $ 143.14    13.8 %

Hamilton

   HF/HST, Age 2-13, M & F    213,888    51.8 %   $ 65.52    $ 75.58    $ 0.76    $ 76.35    16.5 %

Hamilton

   HF/HST, Age 14-18, M    26,520    6.4 %   $ 75.82    $ 83.63    $ 0.84    $ 84.47    11.4 %

Hamilton

   HF/HST, Age 14-18, F    31,944    7.7 %   $ 112.60    $ 132.46    $ 1.34    $ 133.80    18.8 %

Hamilton

   HF, Age 19-44, M    8,688    2.1 %   $ 180.67    $ 180.26    $ 1.82    $ 182.09    0.8 %

Hamilton

   HF, Age 19-44, F    74,136    18.0 %   $ 197.19    $ 230.20    $ 2.33    $ 232.52    17.9 %

Hamilton

   HF, Age 45+, M & F    4,752    1.2 %   $ 392.89    $ 398.50    $ 4.03      402.53    2.5 %

Hamilton

   HST, Age 19-64, F    5,316    1.3 %   $ 344.27    $ 396.96    $ 4.01    $ 400.97    16.5 %
         
  

 

  

  

  

  

Hamilton

   Subtotal    412,644    100.0 %   $ 140.16    $ 148.66    $ 1.50    $ 150.16    7.1 %
         
  

 

  

  

  

  

Hamilton

   Delivery Payment    1,267    0.3 %   $ 4,319.39    $ 5,084.77    $ 51.36    $ 5,136.13    18.9 %
         
  

 

  

  

  

  

Hamilton

   Total    412,644    100.0 %   $ 153.43    $ 164.27    $ 1.66    $ 165.93    8.2 %
         
  

 

  

  

  

  

Huron

   HF/HST, Age 0, M & F    192    5.5 %   $ —      $ 370.32    $ 3.74    $ 374.07    0.0 %

Huron

   HF/HST, Age 1, M & F    193    5.5 %   $ —      $ 112.66    $ 1.14    $ 113.80    0.0 %

Huron

   HF/HST, Age 2-13, M & F    1,786    51.2 %   $ —      $ 67.46    $ 0.68    $ 68.14    0.0 %

Huron

   HF/HST, Age 14-18, M    205    5.9 %   $ —      $ 75.48    $ 0.76    $ 76.25    0.0 %

Huron

   HF/HST, Age 14-18, F    235    6.7 %   $ —      $ 123.99    $ 1.25    $ 125.25    0.0 %

Huron

   HF, Age 19-44, M    121    3.5 %   $ —      $ 153.16    $ 1.55    $ 154.71    0.0 %

Huron

   HF, Age 19-44, F    680    19.5 %   $ —      $ 211.18    $ 2.13    $ 213.31    0.0 %

Huron

   HF, Age 45+, M & F    43    1.2 %   $ —      $ 349.39    $ 3.53    $ 352.92    0.0 %

Huron

   HST, Age 19-64, F    35    1.0 %   $ —      $ 336.47    $ 3.40    $ 339.87    0.0 %
         
  

 

  

  

  

  

Huron

   Subtotal    3,490    100.0 %   $ —      $ 128.04    $ 1.29    $ 129.34    0.0 %
         
  

 

  

  

  

  

Huron

   Delivery Payment    12    0.3 %   $ —      $ 3,514.27    $ 35.50    $ 3,549.77    0.0 %
         
  

 

  

  

  

  

Huron

   Total    3,490    100.0 %   $ —      $ 140.13    $ 1.42    $ 141.54    0.0 %
         
  

 

  

  

  

  

 

Mercer Government Human Services Consulting

  

Page 3 of 7

    


State of Ohio

  Exhibit B   Final
    Twelve Month Rates    
    CY 2004    

 

County


  

Rate Cohort


  

Annualized
Dec 2002
Managed Care

MM/Delv


   % of MM

    CY 2002
Rate w/
Admin


   1/1/2004 -
12/31/2004
Guaranteed
Rate


   1/1/2004 -
12/31/2004
Rate At Risk


   1/1/2004 -
12/31/2004
Rate w/
Admin


   Percent
Increase


 

Jefferson

   HF/HST, Age 0, M & F    274    5.5 %   $ —      $ 366.23    $ 3.70    $ 369.92    0.0 %

Jefferson

   HF/HST, Age 1, M & F    276    5.5 %   $ —      $ 112.58    $ 1.14    $ 113.71    0.0 %

Jefferson

   HF/HST, Age 2-13, M & F    2,545    51.2 %   $ —      $ 68.05    $ 0.69    $ 68.74    0.0 %

Jefferson

   HF/HST, Age 14-18, M    292    5.9 %   $ —      $ 75.67    $ 0.76    $ 76.43    0.0 %

Jefferson

   HF/HST, Age 14-18, F    334    6.7 %   $ —      $ 123.13    $ 1.24    $ 124.37    0.0 %

Jefferson

   HF, Age 19-44, M    172    3.5 %   $ —      $ 158.45    $ 1.60    $ 160.05    0.0 %

Jefferson

   HF, Age 19-44, F    969    19.5 %   $ —      $ 209.68    $ 2.12    $ 211.80    0.0 %

Jefferson

   HF, Age 45+, M & F    61    1.2 %   $ —      $ 357.74    $ 3.61    $ 361.35    0.0 %

Jefferson

   HST, Age 19-64, F    51    1.0 %   $ —      $ 344.49    $ 3.48    $ 347.96    0.0 %
         
  

 

  

  

  

  

Jefferson

   Subtotal    4,974    100.0 %   $ —      $ 128.20    $ 1.29    $ 129.49    0.0 %
         
  

 

  

  

  

  

Jefferson

   Delivery Payment    17    0.3 %   $ —      $ 3,537.71    $ 35.73    $ 3,573.44    0.0 %
         
  

 

  

  

  

  

Jefferson

   Total    4,974    100.0 %   $ —      $ 140.29    $ 1.42    $ 141.71    0.0 %
         
  

 

  

  

  

  

Licking

   HF/HST, Age 0, M & F    1,199    5.5 %   $ —      $ 376.04    $ 3.80    $ 379.84    0.0 %

Licking

   HF/HST, Age 1, M & F    1,207    5.5 %   $ —      $ 115.17    $ 1.16    $ 116.34    0.0 %

Licking

   HF/HST, Age 2-13, M & F    11,152    51.2 %   $ —      $ 70.07    $ 0.71    $ 70.78    0.0 %

Licking

   HF/HST, Age 14-18, M    1,280    5.9 %   $ —      $ 79.58    $ 0.80    $ 80.39    0.0 %

Licking

   HF/HST, Age 14-18, F    1,465    6.7 %   $ —      $ 128.46    $ 1.30    $ 129.76    0.0 %

Licking

   HF, Age 19-44, M    753    3.5 %   $ —      $ 158.46    $ 1.60    $ 160.06    0.0 %

Licking

   HF, Age 19-44, F    4,246    19.5 %   $ —      $ 214.86    $ 2.17    $ 217.03    0.0 %

Licking

   HF, Age 45+, M & F    269    1.2 %   $ —      $ 368.17    $ 3.72    $ 371.89    0.0 %

Licking

   HST, Age 19-64, F    222    1.0 %   $ —      $ 347.73    $ 3.51    $ 351.25    0.0 %
         
  

 

  

  

  

  

Licking

   Subtotal    21,793    100.0 %   $ —      $ 131.66    $ 1.33    $ 132.99    0.0 %
         
  

 

  

  

  

  

Licking

   Delivery Payment    74    0.3 %   $ —      $ 3633.70    $ 36.70    $ 3,670.41    0.0 %
         
  

 

  

  

  

  

Licking

   Total    21,793    100.0 %   $ —      $ 144.00    $ 1.45    $ 145.45    0.0 %
         
  

 

  

  

  

  

Lorain

   HF/HST, Age 0, M & F    7,236    5.0 %   $ 422.96    $ 356.94    $ 3.61    $ 360.54    -14.8 %

Lorain

   HF/HST, Age 1, M & F    8,100    5.6 %   $ 88.61    $ 96.46    $ 0.97    $ 97.44    10.0 %

Lorain

   HF/HST, Age 2-13, M & F    72,528    49.9 %   $ 57.69    $ 65.26    $ 0.66    $ 65.91    14.3 %

Lorain

   HF/HST, Age 14-18, M    8,496    5.8 %   $ 57.46    $ 64.67    $ 0.65    $ 65.32    13.7 %

Lorain

   HF/HST, Age 14-18, F    8,844    6.1 %   $ 108.81    $ 127.66    $ 1.29    $ 128.95    18.5 %

Lorain

   HF, Age 19-44, M    7,428    5.1 %   $ 160.70    $ 169.02    $ 1.71    $ 170.73    6.2 %

Lorain

   HF, Age 19-44, F    29,268    20.1 %   $ 179.46    $ 207.63    $ 2.10    $ 209.73    16.9 %

Lorain

   HF, Age 45+, M & F    2,040    1.4 %   $ 299.67    $ 316.05    $ 3.19    $ 319.24    6.5 %

Lorain

   HST, Age 19-64, F    1,416    1.0 %   $ 309.72    $ 355.46    $ 3.59    $ 359.05    15.9 %
         
  

 

  

  

  

  

Lorain

   Subtotal    145,356    100.0 %   $ 116.33    $ 125.59    $ 1.27    $ 126.86    9.1 %
         
  

 

  

  

  

  

Lorain

   Delivery Payment    494    0.3 %   $ 3,289.08    $ 3,597.03    $ 36.33    $ 3,633.37    10.5 %
         
  

 

  

  

  

  

Lorain

   Total    145,356    100.0 %   $ 127.50    $ 137.82    $ 1.39    $ 139.21    9.2 %
         
  

 

  

  

  

  

Lucas

   HF/HST, Age 0, M & F    32,076    5.4 %   $ 647.45    $ 542.31    $ 5.48    $ 547.79    -15.4 %

Lucas

   HF/HST, Age 1, M & F    33,228    5.6 %   $ 100.36    $ 112.27    $ 1.13    $ 113.40    13.0 %

Lucas

   HF/HST, Age 2-13, M & F    294,060    49.3 %   $ 62.88    $ 72.76    $ 0.73    $ 73.50    16.9 %

Lucas

   HF/HST, Age 14-18, M    37,416    6.3 %   $ 71.47    $ 81.13    $ 0.82    $ 81.95    14.7 %

Lucas

   HF/HST, Age 14-18, F    40,872    6.9 %   $ 116.85    $ 134.90    $ 1.36    $ 136.26    16.6 %

Lucas

   HF, Age 19-44, M    24,528    4.1 %   $ 187.36    $ 187.38    $ 1.89    $ 189.28    1.0 %

Lucas

   HF, Age 19-44, F    115,356    19.4 %   $ 199.19    $ 231.26    $ 2.34    $ 233.60    17.3 %

Lucas

   HF, Age 45+, M & F    9,048    1.5 %   $ 415.02    $ 421.13    $ 4.25    $ 425.38    2.5 %

Lucas

   HST, Age 19-64, F    9,516    1.6 %   $ 340.77    $ 392.90    $ 3.97    $ 396.87    16.5 %
         
  

 

  

  

  

  

Lucas

   Subtotal    596,100    100.0 %   $ 141.95    $ 150.80    $ 1.52    $ 152.33    7.3 %
         
  

 

  

  

  

  

Lucas

   Delivery Payment    2,712    0.5 %   $ 3,844.21    $ 4320.65    $  43.64    $ 4,364.29    13.5 %
         
  

 

  

  

  

  

Lucas

   Total    596,100    100.0 %   $ 159.44    $ 170.46    $ 1.72    $ 172.18    8.0 %
         
  

 

  

  

  

  

Mahoning

   HF/HST, Age 0, M & F    7,620    5.5 %   $ 512.84    $ 419.13    $ 4.23    $ 423.36    -17.4 %

Mahoning

   HF/HST, Age 1, M & F    7,676    5.5 %   $ 109.61    $ 123.78    $ 1.25    $ 125.03    14.1 %

Mahoning

   HF/HST, Age 2-13, M & F    70,893    51.2 %   $ 71.58    $ 78.77    $ 0.80    $ 79.56    11.2 %

Mahoning

   HF/HST, Age 14-18, M    8,140    5.9 %   $ 101.19    $ 111.09    $ 1.12    $ 112.21    10.9 %

Mahoning

   HF/HST, Age 14-18, F    9,316    6.7 %   $ 121.54    $ 139.44    $ 1.41    $ 140.85    15.9 %

Mahoning

   HF, Age 19-44, M    4,785    3.5 %   $ 203.35    $ 192.51    $ 1.94    $ 194.45    -4.4 %

Mahoning

   HF, Age 19-44, F    26,991    19.5 %   $ 211.29    $ 247.27    $ 2.50    $ 249.77    18.2 %

Mahoning

   HF, Age 45+, M & F    1,709    1.2 %   $ 400.10    $ 416.84    $ 4.21    $ 421.05    5.2 %

Mahoning

   HST, Age 19-64, F    1,408    1.0 %   $ 346.92    $ 368.43    $ 3.72    $ 372.16    7.3 %
         
  

 

  

  

  

  

Mahoning

   Subtotal    138,538    100.0 %   $ 141.68    $ 149.83    $ 1.51    $ 151.35    6.8 %
         
  

 

  

  

  

  

Mahoning

   Delivery Payment    468    0.3 %   $ 3,509.06    $ 3,980.19    $ 40.20    $ 4,020.39    14.6 %
         
  

 

  

  

  

  

Mahoning

   Total    138,538    100.0 %   $ 153.53    $ 163.28    $ 1.65    $ 164.93    7.4 %
         
  

 

  

  

  

  

 

Mercer Government Human Services Consulting

  

Page 4 of 7

    


State of Ohio

  Exhibit B   Final
    Twelve Month Rates    
    CY 2004    

 

County


  

Rate Cohort


   Annualized
Dec 2002
Managed Care
MM/Delv


   % of MM

    CY 2002
Rate w/
Admin


   1/1/2004-
12/31/2004
Guaranteed
Rate


   1/1/2004 -
12/31/2004
Rate At Risk


   1/1/2004-
12/31/2004
Rate w/
Admin


   Percent
Increase


 

Montgomery

   HF/HST, Age 0, M & F    22,200    6.3 %   $ 602.39    $ 499.26    $ 5.04    $ 504.30    -16.3 %

Montgomery

   HF/HST, Age 1, M & F    19,524    5.5 %   $ 123.80    $ 139.57    $ 1.41    $ 140.98    13.9 %

Montgomery

   HF/HST, Age 2-13, M & F    177,480    50.2 %   $ 64.80    $ 75.24    $ 0.76    $ 76.00    17.3 %

Montgomery

   HF/HST, Age 14-18, M    20,316    5.7 %   $ 74.10    $ 81.56    $ 0.82    $ 82.39    11.2 %

Montgomery

   HF/HST, Age 14-18, F    23,388    6.6 %   $ 111.83    $ 131.66    $ 1.33    $ 132.99    18.9 %

Montgomery

   HF, Age 19-44, M    11,952    3.4 %   $ 176.03    $ 176.43    $ 1.78    $ 178.21    1.2 %

Montgomery

   HF, Age 19-44, F    71,304    20.2 %   $ 194.95    $ 229.01    $ 2.31    $ 231.33    18.7 %

Montgomery

   HF, Age 45+, M & F    4,020    1.1 %   $ 385.54    $ 395.38    $ 3.99    $ 399.38    3.6 %

Montgomery

   HST, Age 19-64, F    3,312    0.9 %   $ 340.60    $ 396.93    $ 4.01    $ 400.94    17.7 %
         
  

 

  

  

  

  

Montgomery

   Subtotal    353,496    100.0 %   $ 141.71    $ 150.61    $ 1.52    $ 152.14    7.4 %
         
  

 

  

  

  

  

Montgomery

   Delivery Payment    935    0.3 %   $ 4,146.90    $ 4,858.52    $ 49.08    $ 4,907.60    18.3 %
         
  

 

  

  

  

  

Montgomery

   Total    353,496    100.0 %   $ 152.68    $ 163.46    $ 1.65    $ 165.12    8.1 %
         
  

 

  

  

  

  

Muskingum

   HF/HST, Age 0, M & F    384    5.5 %   $ —      $ 365.04    $ 3.69    $ 368.72    0.0 %

Muskingum

   HF/HST, Age 1, M & F    387    5.5 %   $ —      $ 114.05    $ 1.15    $ 115.20    0.0 %

Muskingum

   HF/HST, Age 2-13, M & F    3,574    51.2 %   $ —      $ 67.59    $ 0.68    $ 68.27    0.0 %

Muskingum

   HF/HST, Age 14-18, M    410    5.9 %   $ —      $ 76.34    $ 0.77    $ 77.11    0.0 %

Muskingum

   HF/HST, Age 14-18, F    470    6.7 %   $ —      $ 126.57    $ 1.28    $ 127.85    0.0 %

Muskingum

   HF, Age 19-44, M    241    3.5 %   $ —      $ 154.07    $ 1.56    $ 155.63    0.0 %

Muskingum

   HF, Age 19-44, F    1,361    19.5 %   $ —      $ 208.20    $ 2.10    $ 210.30    0.0 %

Muskingum

   HF, Age 45+, M & F    86    1.2 %   $ —      $ 350.23    $ 3.54    $ 353.77    0.0 %

Muskingum

   HST, Age 19-64, F    71    1.0 %   $ —      $ 345.81    $ 3.49    $ 349.30    0.0 %
         
  

 

  

  

  

  

Muskingum

   Subtotal    6,984    100.0 %   $ —      $ 127.69    $ 1.29    $ 128.98    0.0 %
         
  

 

  

  

  

  

Muskingum

   Delivery Payment    24    0.3 %   $ —      $ 3,527.02    $ 35.63    $ 3,562.64    0.0 %
         
  

 

  

  

  

  

Muskingum

   Total    6,984    100.0 %   $ —      $ 139.81    $ 1.41    $ 141.23    0.0 %
         
  

 

  

  

  

  

Ottawa/Sandusky

   HF/HST, Age 0, M & F    241    5.5 %   $ —      $ 363.41    $ 3.67    $ 367.08    0.0 %

Ottawa/Sandusky

   HF/HST, Age 1, M & F    243    5.5 %   $ —      $ 111.53    $ 1.13    $ 112.66    0.0 %

Ottawa/Sandusky

   HF/HST, Age 2-13, M & F    2,245    51.2 %   $ —      $ 66.67    $ 0.67    $ 67.34    0.0 %

Ottawa/Sandusky

   HF/HST, Age 14-18, M    258    5.9 %   $ —      $ 75.74    $ 0.77    $ 76.50    0.0 %

Ottawa/Sandusky

   HF/HST, Age 14-18, F    295    6.7 %   $ —      $ 123.82    $ 1.25    $ 125.07    0.0 %

Ottawa/Sandusky

   HF, Age 19-44, M    152    3.5 %   $ —      $ 151.96    $ 1.53    $ 153.50    0.0 %

Ottawa/Sandusky

   HF, Age 19-44, F    855    19.5 %   $ —      $ 205.63    $ 2.08    $ 207.70    0.0 %

Ottawa/Sandusky

   HF, Age 45+, M & F    54    1.2 %   $ —      $ 339.06    $ 3.42    $ 342.49    0.0 %

Ottawa/Sandusky

   HST, Age 19-64, F    45    1.0 %   $ —      $ 335.99    $ 3.39    $ 339.38    0.0 %
         
  

 

  

  

  

  

Ottawa/Sandusky

   Subtotal    4,388    100.0 %   $ —      $ 125.27    $ 1.27    $ 127.24    0.0 %
         
  

 

  

  

  

  

Ottawa/Sandusky

   Delivery Payment    15    0.3 %   $ —      $ 3,509.02    $ 35.44    $ 3,544.46    0.0 %
         
  

 

  

  

  

  

Ottawa/Sandusky

   Total    4,388    100.0 %   $ —      $ 137.97    $ 1.39    $ 139.36    0.0 %
         
  

 

  

  

  

  

Pickaway

   HF/HST, Age 0, M & F    148    5.5 %   $ 501.13    $ 413.50    $ 4.18    $ 417.68    -16.7 %

Pickaway

   HF/HST, Age 1, M & F    149    5.5 %   $ 123.14    $ 126.63    $ 1.28    $ 127.91    3.9 %

Pickaway

   HF/HST, Age 2-13, M & F    1,378    51.2 %   $ 70.44    $ 76.41    $ 0.77    $ 77.18    9.6 %

Pickaway

   HF/HST, Age 14-18, M    158    5.9 %   $ 87.67    $ 95.71    $ 0.97    $ 96.67    10.3 %

Pickaway

   HF/HST, Age 14-18, F    181    6.7 %   $ 122.78    $ 135.78    $ 1.37    $ 137.15    11.7 %

Pickaway

   HF, Age 19-44, M    93    3.5 %   $ 219.16    $ 216.64    $ 2.19    $ 218.82    -0.2 %

Pickaway

   HF, Age 19-44, F    525    19.5 %   $ 214.34    $ 250.24    $ 2.53    $ 252.77    17.9 %

Pickaway

   HF, Age 45+, M & F    33    1.2 %   $ 416.49    $ 451.35    $ 4.56    $ 455.91    9.5 %

Pickaway

   HST, Age 19-64, F    27    1.0 %   $ 346.07    $ 371.77    $ 3.76    $ 375.53    8.5 %
         
  

 

  

  

  

  

Pickaway

   Subtotal    2,692    100.0 %   $ 141.78    $ 149.15    $ 1.51    $ 150.66    6.3 %
         
  

 

  

  

  

  

Pickaway

   Delivery Payment    9    0.3 %   $ 3,384.76    $ 3,543.99    $ 35.80    $ 3,579.79    5.8 %
         
  

 

  

  

  

  

Pickaway

   Total    2,692    100.0 %   $ 153.09    $ 161.00    $ 1.63    $ 162.63    6.2 %
         
  

 

  

  

  

  

Portage

   HF/HST, Age 0, M & F    959    5.5 %   $ —      $ 377.92    $ 3.82    $ 381.74    0.0 %

Portage

   HF/HST, Age 1, M & F    965    5.5 %   $ —      $ 117.61    $ 1.19    $ 118.79    0.0 %

Portage

   HF/HST, Age 2-13, M & F    8,917    51.2 %   $ —      $ 70.54    $ 0.71    $ 71.25    0.0 %

Portage

   HF/HST, Age 14-18, M    1,024    5.9 %   $ —      $ 79.32    $ 0.80    $ 80.12    0.0 %

Portage

   HF/HST, Age 14-18, F    1,172    6.7 %   $ —      $ 128.32    $ 1.30    $ 129.62    0.0 %

Portage

   HF, Age 19-44, M    602    3.5 %   $ —      $ 163.70    $ 1.65    $ 165.35    0.0 %

Portage

   HF, Age 19-44, F    3,395    19.5 %   $ —      $ 216.54    $ 2.19    $ 218.73    0.0 %

Portage

   HF, Age 45+, M & F    215    1.2 %   $ —      $ 370.57    $ 3.74    $ 374.31    0.0 %

Portage

   HST, Age 19-64, F    177    1.0 %   $ —      $ 351.16    $ 3.55    $ 354.71    0.0 %
         
  

 

  

  

  

  

Portage

   Subtotal    17,426    100.0 %   $ —      $ 132.68    $ 1.34    $ 134.02    0.0 %
         
  

 

  

  

  

  

Portage

   Delivery Payment    59    0.3 %   $ —      $ 3,657.47    $ 36.94    $ 3,694.41    0.0 %
         
  

 

  

  

  

  

Portage

   Total    17,426    100.0 %   $ —      $ 145.06    $ 1.47    $ 146.53    0.0 %
         
  

 

  

  

  

  

 

Mercer Government Human Services Consulting

  

Page 5 of 7

    


State of Ohio

  Exhibit B   Final
    Twelve Month Rates    
    CY 2004    

 

County


  

Rate Cohort


  

Annualized
Dec 2002
Managed Care

MM/Delv


   % of MM

    CY 2002
Rate w/
Admin


   1/1/2004 -
12/31/2004
Guaranteed
Rate


   1/1/2004 -
12/31/2004
Rate At Risk


   1/1/2004 -
12/31/2004
Rate w/
Admin


   Percent
Increase


 

Richland

   HF/HST, Age 0, M & F    417    5.5 %   $ 435.57    $ 350.76    $ 3.54    $ 354.30    -18.7 %

Richland

   HF/HST, Age 1, M & F    420    5.5 %   $ 119.58    $ 121.94    $ 1.23    $ 123.17    3.0 %

Richland

   HF/HST, Age 2-13, M & F    3,882    51.2 %   $ 65.11    $ 72.63    $ 0.73    $ 73.37    12.7 %

Richland

   HF/HST, Age 14-18, M    446    5.9 %   $ 73.40    $ 83.86    $ 0.85    $ 84.71    15.4 %

Richland

   HF/HST, Age 14-18, F    510    6.7 %   $ 130.13    $ 137.75    $ 1.39    $ 139.14    6.9 %

Richland

   HF, Age 19-44, M    262    3.5 %   $ 163.01    $ 154.69    $ 1.56    $ 156.25    -4.1 %

Richland

   HF, Age 19-44, F    1,478    19.5 %   $ 176.92    $ 200.11    $ 2.02    $ 202.13    14.2 %

Richland

   HF, Age 45+, M&F    94    1.2 %   $ 323.07    $ 335.58    $ 3.39    $ 338.97    4.9 %

Richland

   HST, Age 19-64, F    77    1.0 %   $ 266.88    $ 295.75    $ 2.99    $ 298.74    11.9 %
         
  

 

  

  

  

  

Richland

   Subtotal    7,586    100.0 %   $ 123.88    $ 128.88    $ 1.30    $ 130.18    5.2 %
         
  

 

  

  

  

  

Richland

   Delivery Payment    26    0.3 %   $ 2,900.54    $ 3,287.93    $ 33.21    $ 3,321.14    14.5 %
         
  

 

  

  

  

  

Richland

   Total    7,586    100.0 %   $ 133.70    $ 140.15    $ 1.42    $ 141.57    5.9 %
         
  

 

  

  

  

  

Stark

   HF/HST, Age 0, M & F    348    4.2 %   $ 433.74    $ 351.55    $ 3.55    $ 355.10    -18.1 %

Stark

   HF/HST, Age 1, M & F    372    4.5 %   $ 98.56    $ 112.15    $ 1.13    $ 113.28    14.9 %

Stark

   HF/HST, Age 2-13, M & F    4,392    53.4 %   $ 62.03    $ 70.56    $ 0.71    $ 71.28    14.9 %

Stark

   HF/HST, Age 14-18, M    552    6.7 %   $ 68.52    $ 78.60    $ 0.79    $ 79.39    15.9 %

Stark

   HF/HST, Age 14-18, F    576    7.0 %   $ 116.83    $ 133.38    $ 1.35    $ 134.73    15.3 %

Stark

   HF, Age 19-44, M    300    3.6 %   $ 152.83    $ 159.84    $ 1.61    $ 161.46    5.6 %

Stark

   HF, Age 19-44, F    1,440    17.5 %   $ 185.77    $ 219.63    $ 2.22    $ 221.85    19.4 %

Stark

   HF, Age 45+, M&F    144    1.8 %   $ 383.72    $ 402.26    $ 4.06    $ 406.32    5.9 %

Stark

   HST, Age 19-64, F    96    1.2 %   $ 277.06    $ 326.15    $ 3.29    $ 329.44    18.9 %
         
  

 

  

  

  

  

Stark

   Subtotal    8,220    100.0 %   $ 116.83    $ 127.45    $ 1.29    $ 128.74    10.2 %
         
  

 

  

  

  

  

Stark

   Delivery Payment    23    0.3 %   $ 3,036.07    $ 3,526.07    $ 35.62    $ 3,561.69    17.3 %
         
  

 

  

  

  

  

Stark

   Total    8,220    100.0 %   $ 125.33    $ 137.32    $ 1.39    $ 138.70    10.7 %
         
  

 

  

  

  

  

Summit

   HF/HST, Age 0, M & F    27,504    5.0 %   $ 544.75    $ 453.44    $ 4.58    $ 458.02    -15.9 %

Summit

   HF/HST, Age 1, M & F    27,600    5.0 %   $ 106.04    $ 119.86    $ 1.21    $ 121.07    14.2 %

Summit

   HF/HST, Age 2-13, M & F    268,860    49.0 %   $ 63.11    $ 73.62    $ 0.74    $ 74.36    17.8 %

Summit

   HF/HST, Age 14-18, M    32,988    6.0 %   $ 85.66    $ 95.66    $ 0.97    $ 96.63    12.8 %

Summit

   HF/HST, Age 14-18, F    37,812    6.9 %   $ 122.35    $ 143.79    $ 1.45    $ 145.24    18.7 %

Summit

   HF, Age 19-44, M    24,096    4.4 %   $ 171.17    $ 177.56    $ 1.79    $ 179.35    4.8 %

Summit

   HF, Age 19-44, F    114,744    20.9 %   $ 202.85    $ 240.56    $ 2.43    $ 242.99    19.8 %

Summit

   HF, Age 45+, M & F    10,764    2.0 %   $ 401.55    $ 419.44    $ 4.24    $ 423.68    5.5 %

Summit

   HST, Age 19-64, F    4,884    0.9 %   $ 324.03    $ 378.98    $ 3.83    $ 382.80    18.1 %
         
  

 

  

  

  

  

Summit

   Subtotal    549,252    100.0 %   $ 137.71    $ 150.05    $ 1.52    $ 151.56    10.1 %
         
  

 

  

  

  

  

Summit

   Delivery Payment    2,475    0.5 %   $ 4,091.24    $ 4,734.82    $ 47.83    $ 4,782.64    16.9 %
         
  

 

  

  

  

  

Summit

   Total    549,252    100.0 %   $ 156.14    $ 171.38    $ 1.73    $ 173.11    10.9 %
         
  

 

  

  

  

  

Trumbull

   HF/HST, Age 0, M & F    6,201    5.5 %   $ 512.84    $ 420.17    $ 4.24    $ 424.42    -17.2 %

Trumbull

   HF/HST, Age 1, M & F    6,246    5.5 %   $ 109.61    $ 127.40    $ 1.29    $ 128.69    17.4 %

Trumbull

   HF/HST, Age 2-13, M & F    57,685    51.2 %   $ 71.58    $ 84.74    $ 0.86    $ 85.60    19.6 %

Trumbull

   HF/HST, Age 14-18, M    6,623    5.9 %   $ 101.19    $ 104.08    $ 1.05    $ 105.13    3.9 %

Trumbull

   HF/HST, Age 14-18, F    7,581    6.7 %   $ 121.54    $ 143.03    $ 1.44    $ 144.48    18.9 %

Trumbull

   HF, Age 19-44, M    3,893    3.5 %   $ 203.35    $ 208.99    $ 2.11    $ 211.10    3.8 %

Trumbull

   HF, Age 19-44, F    21,962    19.5 %   $ 211.29    $ 248.24    $ 2.51    $ 250.74    18.7 %

Trumbull

   HF, Age 45+, M & F    1,390    1.2 %   $ 400.10    $ 403.15    $ 4.07    $ 407.23    1.8 %

Trumbull

   HST, Age 19-64, F    1,146    1.0 %   $ 346.92    $ 381.87    $ 3.86    $ 385.72    11.2 %
         
  

 

  

  

  

  

Trumbull

   Subtotal    112,727    100.0 %   $ 141.68    $ 153.70    $ 1.55    $ 155.26    9.6 %
         
  

 

  

  

  

  

Trumbull

   Delivery Payment    381    0.3 %   $ 3,509.06    $ 3,855.96    $ 38.95    $ 3,894.91    11.0 %
         
  

 

  

  

  

  

Trumbull

   Total    112,727    100.0 %   $ 153.54    $ 166.74    $ 1.68    $ 168.42    9.7 %
         
  

 

  

  

  

  

Warren

   HF/HST, Age 0, M & F    204    5.5 %   $ 459.45    $ 381.23    $ 3.85    $ 385.09    -16.2 %

Warren

   HF/HST, Age 1, M & F    206    5.6 %   $ 95.81    $ 107.52    $ 1.09    $ 108.60    13.4 %

Warren

   HF/HST, Age 2-13, M & F    1,898    51.2 %   $ 64.76    $ 72.19    $ 0.73    $ 72.92    12.6 %

Warren

   HF/HST, Age 14-18, M    218    5.9 %   $ 65.83    $ 76.94    $ 0.78    $ 77.72    18.1 %

Warren

   HF/HST, Age 14-18, F    249    6.7 %   $ 109.91    $ 129.53    $ 1.31    $ 130.84    19.0 %

Warren

   HF, Age 19-44, M    128    3.5 %   $ 182.03    $ 189.08    $ 1.91    $ 190.99    4.9 %

Warren

   HF, Age 19-44, F    723    19.5 %   $ 209.88    $ 241.88    $ 2.44    $ 244.32    16.4 %

Warren

   HF, Age 45+, M & F    46    1.2 %   $ 458.20    $ 491.59    $ 4.97    $ 496.55    8.4 %

Warren

   HST, Age 19-64, F    38    1.0 %   $ 276.50    $ 324.06    $ 3.27    $ 327.34    18.4 %
         
  

 

  

  

  

  

Warren

   Subtotal    3,710    100.0 %   $ 130.65    $ 140.16    $ 1.42    $ 141.57    8.4 %
         
  

 

  

  

  

  

Warren

   Delivery Payment    13    0.4 %   $ 3,211.66    $ 3,491.56    $ 35.27    $ 3,526.83    9.8 %
         
  

 

  

  

  

  

Warren

   Total    3,710    100.0 %   $ 141.91    $ 152.39    $ 1.54    $ 153.93    8.5 %
         
  

 

  

  

  

  

 

Mercer Government Human Services Consulting

  

Page 6 of 7

    


State of Ohio

  Exhibit B   Final
    Twelve Month Rates    
    CY 2004    

 

County


  

Rate Cohort


   Annualized
Dec 2002
Managed Care
MM/Delv


   % of
MM


    CY 2002
Rate w/
Admin


   1/1/2004 -
12/31/2004
Guaranteed Rate


   1/1/2004 -
12/31/2004
Rate At Risk


  

1/1/2004 -

12/31/2004
Rate w/
Admin


   Percent
Increase


 

Washington

  

HF/HST, Age 0, M & F

   231    5.5 %   $ —      $ 363.21    $ 3.67    $ 366.88    0.0 %

Washington

  

HF/HST, Age 1, M & F

   233    5.5 %   $ —      $ 110.71    $ 1.12    $ 111.83    0.0 %

Washington

  

HF/HST, Age 2-13, M & F

   2,152    51.2 %   $ —      $ 69.09    $ 0.70    $ 69.79    0.0 %

Washington

  

HF/HST, Age 14-18, M

   247    5.9 %   $ —      $ 76.06    $ 0.77    $ 76.83    0.0 %

Washington

  

HF/HST, Age 14-18, F

   283    6.7 %   $ —      $ 123.98    $ 1.25    $ 125.23    0.0 %

Washington

  

HF, Age 19-44, M

   145    3.4 %   $ —      $ 158.26    $ 1.60    $ 159.86    0.0 %

Washington

  

HF, Age 19-44, F

   819    19.5 %   $ —      $ 213.95    $ 2.16    $ 216.11    0.0 %

Washington

  

HF, Age 45+, M & F

   52    1.2 %   $ —      $ 359.98    $ 3.64    $ 363.61    0.0 %

Washington

  

HST, Age 19-64, F

   43    1.0 %   $ —      $ 339.44    $ 3.43    $ 342.86    0.0 %
         
  

 

  

  

  

  

Washington

  

Subtotal

   4,205    100.0 %   $ —      $ 129.31    $ 1.31    $ 130.61    0.0 %
         
  

 

  

  

  

  

Washington

  

Delivery Payment

   14    0.3 %   $ —      $ 3,516.35    $ 35.52    $ 3,551.87    0.0 %
         
  

 

  

  

  

  

Washington

  

Total

   4,205    100.0 %   $ —      $ 141.01    $ 1.42    $ 142.44    0.0 %
         
  

 

  

  

  

  

Wood

  

HF/HST, Age 0, M & F

   516    5.5 %   $ 436.52    $ 343.33    $ 3.47    $ 346.80    -20.6 %

Wood

  

HF/HST, Age 1, M & F

   432    4.6 %   $ 115.67    $ 154.96    $ 1.57    $ 156.52    35.3 %

Wood

  

HF/HST, Age 2-13, M & F

   4,848    51.9 %   $ 68.00    $ 76.24    $ 0.77    $ 77.01    13.2 %

Wood

  

HF/HST, Age 14-18, M

   564    6.0 %   $ 69.03    $ 69.04    $ 0.70    $ 69.74    1.0 %

Wood

  

HF/HST, Age 14-18, F

   600    6.4 %   $ 125.18    $ 133.82    $ 1.35    $ 135.17    8.0 %

Wood

  

HF, Age 19-44, M

   564    6.0 %   $ 159.33    $ 149.05    $ 1.51    $ 150.55    -5.5 %

Wood

  

HF, Age 19-44, F

   1,608    17.2 %   $ 188.12    $ 211.65    $ 2.14    $ 213.78    13.6 %

Wood

  

HF, Age 45+, M & F

   132    1.4 %   $ 387.37    $ 384.43    $ 3.88    $ 388.31    0.2 %

Wood

  

HST, Age 19-64, F

   72    0.8 %   $ 350.29    $ 346.63    $ 3.50    $ 350.13    0.0 %
         
  

 

  

  

  

  

Wood

  

Subtotal

   9,336    100.0 %   $ 127.21    $ 132.07    $ 1.33    $ 133.40    4.9 %
         
  

 

  

  

  

  

Wood

  

Delivery Payment

   70    0.7 %   $ 2,858.71    $ 3,136.72    $ 31.68    $ 3,168.40    10.8 %
         
  

 

  

  

  

  

Wood

  

Total

   9,336    100.0 %   $ 148.65    $ 155.59    $ 1.57    $ 157.16    5.7 %
         
  

 

  

  

  

  

New Counties

  

HF/HST, Age 0, M & F

   6,967    5.5 %   $ —      $ 373.31    $ 3.77    $ 377.08    0.0 %

New Counties

  

HF/HST, Age 1, M & F

   7,016    5.5 %   $ —      $ 115.26    $ 1.16    $ 116.42    0.0 %

New Counties

  

HF/HST, Age 2-13, M & F

   64,810    51.2 %   $ —      $ 69.78    $ 0.70    $ 70.48    0.0 %

New Counties

  

HF/HST, Age 14-18, M

   7,441    5.9 %   $ —      $ 78.50    $ 0.79    $ 79.29    0.0 %

New Counties

  

HF/HST, Age 14-18, F

   8,517    6.7 %   $ —      $ 127.31    $ 1.29    $ 128.60    0.0 %

New Counties

  

HF, Age 19-44, M

   4,375    3.5 %   $ —      $ 160.85    $ 1.62    $ 162.47    0.0 %

New Counties

  

HF, Age 19-44, F

   24,674    19.5 %   $ —      $ 214.02    $ 2.16    $ 216.18    0.0 %

New Counties

  

HF, Age 45+, M & F

   1,562    1.2 %   $ —      $ 363.59    $ 3.67    $ 367.26    0.0 %

New Counties

  

HST, Age 19-64, F

   1,289    1.0 %   $ —      $ 346.37    $ 3.50    $ 349.86    0.0 %
         
  

 

  

  

  

  

New Counties

  

Subtotal

   126,651    100.0 %   $ —      $ 131.06    $ 1.32    $ 132.38    0.0 %
         
  

 

  

  

  

  

New Counties

  

Delivery Payment

   431    0.3 %   $ —      $ 3,597.59    $ 36.34    $ 3,633.93    0.0 %
         
  

 

  

  

  

  

New Counties

  

Total

   126,651    100.0 %   $ —      $ 143.30    $ 1.45    $ 144.75    0.0 %
         
  

 

  

  

  

  

Original Counties

  

HF/HST, Age 0, M & F

   263,340    5.1 %   $ 570.19    $ 474.34    $ 4.79    $ 479.14    -16.0 %

Original Counties

  

HF/HST, Age 1, M & F

   271,200    5.2 %   $ 114.38    $ 128.62    $ 1.30    $ 129.92    13.6 %

Original Counties

  

HF/HST, Age 2-13, M & F

   2,601,427    50.3 %   $ 64.75    $ 75.04    $ 0.76    $ 75.80    17.1 %

Original Counties

  

HF/HST, Age 14-18, M

   322,141    6.2 %   $ 76.67    $ 85.00    $ 0.86    $ 85.86    12.0 %

Original Counties

  

HF/HST, Age 14-18, F

   357,266    6.9 %   $ 115.13    $ 134.85    $ 1.36    $ 136.21    18.3 %

Original Counties

  

HF, Age 19-44, M

   186,852    3.6 %   $ 182.28    $ 184.60    $ 1.86    $ 186.46    2.3 %

Original Counties

  

HF, Age 19-44, F

   1,026,499    19.9 %   $ 200.96    $ 236.47    $ 2.39    $ 238.86    18.9 %

Original Counties

  

HF, Age 45+, M & F

   84,057    1.6 %   $ 395.54    $ 407.54    $ 4.12    $ 411.66    4.1 %

Original Counties

  

HST, Age 19-64, F

   54,992    1.1 %   $ 327.46    $ 378.59    $ 3.82    $ 382.42    16.8 %
         
  

 

  

  

  

  

Original Counties

  

Subtotal

   5,167,774    100.0 %   $ 136.82    $ 147.62    $ 1.49    $ 149.11    9.0 %
         
  

 

  

  

  

  

Original Counties

  

Delivery Payment

   19,240    0.4 %   $ 3,838.17    $ 4,455.56    $ 45.01    $ 4,500.57    17.3 %
         
  

 

  

  

  

  

Original Counties

  

Total

   5,167,774    100.0 %   $ 151.11    $ 164.21    $ 1.66    $ 165.87    9.8 %
         
  

 

  

  

  

  

Total Managed Care

  

HF/HST, Age 0, M & F

   270,307    5.1 %   $ 570.19    $ 471.74    $ 4.77    $ 476.51    -16.4 %

Total Managed Care

  

HF/HST, Age 1, M & F

   278,216    5.3 %   $ 114.38    $ 128.28    $ 1.30    $ 129.58    13.3 %

Total Managed Care

  

HF/HST, Age 2-13, M & F

   2,666,237    50.4 %   $ 64.75    $ 74.92    $ 0.76    $ 75.67    16.9 %

Total Managed Care

  

HF/HST, Age 14-18, M

   329,582    6.2 %   $ 76.67    $ 84.86    $ 0.86    $ 85.71    11.8 %

Total Managed Care

  

HF/HST, Age 14-18, F

   365,783    6.9 %   $ 115.13    $ 134.67    $ 1.36    $ 136.03    18.2 %

Total Managed Care

  

HF, Age 19-44, M

   191,227    3.6 %   $ 182.28    $ 184.06    $ 1.86    $ 185.91    2.0 %

Total Managed Care

  

HF, Age 19-44, F

   1,051,173    19.9 %   $ 200.96    $ 235.94    $ 2.38    $ 238.32    18.6 %

Total Managed Care

  

HF, Age 45+, M & F

   85,619    1.6 %   $ 395.54    $ 406.74    $ 4.11    $ 410.85    3.9 %

Total Managed Care

  

HST, Age 19-64, F

   56,281    1.1 %   $ 327.46    $ 377.86    $ 3.82    $ 381.67    16.6 %
         
  

 

  

  

  

  

Total Managed Care

  

Subtotal

   5,294,425    100.0 %   $ 136.82    $ 147.23    $ 1.49    $ 148.71    8.7 %
         
  

 

  

  

  

  

Total Managed Care

  

Delivery Payment

   19,671    0.4 %   $ 3,836.17    $ 4,436.76    $ 44.82    $ 4,481.58    16.8 %
         
  

 

  

  

  

  

Total Managed Care

  

Total

   5,294,425    100.0 %   $ 151.11    $ 163.71    $ 1.65    $ 165.36    9.4 %
         
  

 

  

  

  

  

 

Mercer Government Human Services Consulting

  

Page 7 of 7

    


APPENDIX F

COUNTY SPECIFICATIONS

 

1. PREMIUM RATES WITHOUT THE AT-RISK PAYMENT AMOUNTS FOR 07/01/04, THROUGH 12/31/04, SHALL BE AS FOLLOWS*:

 

MCP: BUCKEYE COMMUNITY HEALTH PLAN, INC.

 

SERVICE
ENROLLMENT
AREA


  

VOLUNTARY/

MANDATORY/

PREFERRED OPTION**


   HF/HST
Age < 1


   HF/HST
Age 1


   HF/HST
Age 2-13


   HF/HST
Age 14-18
Male


  

HF/HST
Age 14-18

Female


  

HF

Age 19-44
Male


  

HF

Age 19-44
Female


   HF
Age 45
and over


   HST
Age 19-64
Female


   Delivery
Payment


Lucas

   Mandatory    $ 554.09    $ 114.71    $ 74.34    $ 82.89    $ 137.83    $ 191.45    $ 236.29    $ 430.27    $ 401.44    $ 4,414.48

 

List of Eligible Assistance Groups (AGs)

 

Healthy Families:

  

-   MA-C Categorically eligible due to ADC cash

  

-   MA-V ADC; failed due to loss of dependent care

    

-   MA-H Cash assistance failed due to stepparent income

  

-   MA-W Cash Assistance failed due to loss of 30 or 1/3 disregard Medicaid

    

-   MA-S Cash assistance failed due to sibling income

  

-   MA-X Cash Assistance failed due to sibling income

    

-   MA-T Children under 21

  

-   MA-Y Transitional Medicaid

Healthy Start:

  

-   MA-P Pregnant Women and Children

    

 

Note:   An MCP’s county membership for this program must not exceed their Primary Care Physician (PCP) capacity for that county as verified by the ODJFS provider database.

 

* Since Buckeye Community Health Plan, Inc. is in its first year of operation, per Appendix E, Rate Methodology , the rates reflect a new plan rate add-on, with zero percent of the premium rates at-risk.

 

** County status subject to change.

 

Page 1 of 3


APPENDIX F

COUNTY SPECIFICATIONS

 

2. AT-RISK AMOUNTS FOR 07/01/04, THROUGH 12/31/04, SHALL BE AS FOLLOWS:

 

MCP: BUCKEYE COMMUNITY HEALTH PLAN, INC.

 

AT-RISK AMOUNTS *

 

SERVICE
ENROLLMENT
AREA


   VOLUNTARY/
MANDATORY/
PREFERRED OPTION**


   HF/HST
Age < 1


   HF/HST
Age 1


   HF/HST
Age 2-13


  

HF/HST
Age 14-18

Male


   HF/HST
Age 14-18
Female


  

HF

Age 19-44

Male


  

HF

Age 19-44
Female


  

HF

Age 45
and over


  

HST

Age 19-64
Female


   Delivery
Payment


Lucas

   Mandatory    $ 0.00    $ 0.00    $ 0.00    $ 0.00    $ 0.00    $ 0.00    $ 0.00    $ 0.00    $ 0.00    $ 0.00

 

List of Eligible Assistance Groups (AGs)

 

Healthy Families:

  

- MA-C

 

Categorically eligible due to ADC cash

 

- MA-V ADC; failed due to loss of dependent care

    
    

- MA-H

 

Cash assistance failed due to stepparent income

 

- MA-W Cash Assistance failed due to loss of 30 or 1/3 disregard Medicaid

    
    

- MA-S

 

Cash assistance failed due to sibling income

 

- MA-X Cash Assistance failed due to sibling income

    
    

- MA-T

 

Children under 21

 

- MA-Y Transitional Medicaid

    

Healthy Start:

  

- MA-P

 

Pregnant Women and Children

        

 

Note:  An MCP’s county membership for this program must not exceed their Primary Care Physician (PCP) capacity for that county as verified by the ODJFS provider database.

 

* Since Buckeye Community Health Plan, Inc. is in its first year of operation, per Appendix E, Rate Methodology , the rates reflect a new plan rate add-on, with zero percent of the premium rates at-risk.

 

* * County status subject to change.

 

Page 2 of 3


APPENDIX F

COUNTY SPECIFICATIONS

 

3. PREMIUM RATES* FOR 07/01/04, THROUGH 12/31/04, SHALL BE AS FOLLOWS:

 

MCP: BUCKEYE COMMUNITY HEALTH PLAN, INC.

 

SERVICE
ENROLLMENT
AREA


   VOLUNTARY/
MANDATORY/
PREFERRED OPTION**


   HF/HST
Age < 1


   HF/HST
Age 1


   HF/HST
Age 2-13


   HF/HST
Age 14-18
Male


   HF/HST
Age 14-18
Female


  

HF

Age 19-44
Male


  

HF

Age 19-44
Female


  

HF

Age 45 and
over


  

HST

Age 19-64
Female


   Delivery
Payment


Lucas

   Mandatory    $ 554.09    $ 114.71    $ 74.34    $ 82.89    $ 137.83    $ 191.45    $ 236.29    $ 430.27    $ 401.44    $ 4,414.48

 

List of Eligible Assistance Groups (AGs)

 

Healthy Families:

  

- MA-C

 

Categorically eligible due to ADC cash

 

- MA-V ADC; failed due to loss of dependent care

    
    

- MA-H

 

Cash assistance failed due to stepparent income

 

- MA-W Cash Assistance failed due to loss of 30 or 1/3 disregard Medicaid

    
    

- MA-S

 

Cash assistance failed due to sibling income

 

- MA-X Cash Assistance failed due to sibling income

    
    

- MA-T

 

Children under 21

 

- MA-Y Transitional Medicaid

    

Healthy Start:

  

- MA-P

 

Pregnant Women and Children

        

 

Note:  An MCP’s county membership for this program must not exceed their Primary Care Physician (PCP) capacity for that county as verified by the ODJFS provider database.

 

* Since Buckeye Community Health Plan, Inc. is in its first year of operation, per Appendix E, Rate Methodology , the rates reflect a new plan rate add-on, with zero percent of the premium rates at-risk.

 

* * County status subject to change.

 

Page 3 of 3


APPENDIX G

 

COVERAGE AND SERVICES

 

1. Basic Benefit Package By Service Type

 

Pursuant to OAC rule 5101:3-26-03(A), with limited exclusions (see section G.2 of this appendix), MCPs must ensure that members have access to medically-necessary services covered by the Ohio Medicaid fee-for-service (FFS) program. For information on Medicaid-covered services, MCPs must refer to the following ODJFS website:http://emanuals.odjfs.state.oh.us:80/emanuals/medicaid/. The following is a general list of the services covered by the Ohio Medicaid fee-for-service program:

 

  Inpatient hospital services

 

  Outpatient hospital services

 

  Physician services whether furnished in the physician’s office, the covered person’s home, a hospital, or elsewhere

 

  Laboratory and x-ray services

 

  Screening, diagnosis, and treatment services to children under the age of twenty-one (21) under the HealthChek (EPSDT) program

 

  Family planning services and supplies

 

  Home health services

 

  Podiatry

 

  Chiropractic services [no longer covered for adults age twenty-one (21) and older as of January 1,2004]

 

  Physical therapy, occupational therapy, and speech therapy

 

  Nurse-midwife, certified family nurse practitioner, and certified pediatric nurse practitioner services

 

  Independent psychologist services [no longer covered for adults age twenty-one (21) and older as of January 1, 2004]

 

  Prescription drugs

 


Appendix G

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  Ambulance and ambulette services

 

  Dental services

 

  Durable medical equipment and medical supplies

 

  Vision care services, including eyeglasses

 

  Short-term rehabilitative stays in a nursing facility

 

  Hospice care

 

  Behavioral health services (see section G.2.b.ii of this appendix)

 

2. Exclusions, Limitations and Clarifications

 

  a. Exclusions

 

MCPs are not required to pay for Ohio Medicaid FFS program (Medicaid) non-covered services. For information regarding Medicaid noncovered services, MCPs must refer to the following ODJFS website. http://emanuals.odjfs.state.oh.us:80/emanuals/medicaid/. The following is a general list of the services not covered by the Ohio Medicaid fee-for-service program:

 

  Services or supplies that are not medically necessary

 

  Experimental services and procedures, including drugs and equipment, not covered by Medicaid

 

  Organ transplants that are not covered by Medicaid

 

  Abortions, except in the case of a reported rape, incest, or when medically necessary to save the life of the mother

 

  Infertility services for males or females

 

  Voluntary sterilization if under 21 years of age or legally incapable of consenting to the procedure

 

  Reversal of voluntary sterilization procedures

 


Appendix G

Page 3

 

  Cosmetic surgery that is not medically necessary*

 

  Immunizations for travel outside of the United States

 

  Services for the treatment of obesity unless medically necessary*

 

  Custodial or supportive care

 

  Sex change surgery and related services

 

  Sexual or marriage counseling

 

  Court ordered testing

 

  Acupuncture and biofeedback services

 

  Services to find cause of death (autopsy)

 

  Comfort items in the hospital (e.g., TV or phone)

 

  Paternity testing

 

MCPs are also not required to pay for non-emergency services or supplies received without members following the directions in their MCP member handbook, unless otherwise directed by ODJFS.

 

* These services could be deemed medically necessary if medical complications/conditions in addition to the obesity or physical imperfection are present.

 

  b. Limitations & Clarifications

 

  i. Member Cost-Sharing

 

Notwithstanding any provision in the Medicaid fee-for-service program which permits cost-sharing by Medicaid consumers, including provisions specific to the pharmacy benefit, MCPs must ensure compliance with OAC rule 5101:3-26-05(D)(10) which prohibits subcontracting providers from charging members any copayment, cost sharing, down-payment, or similar charge, refundable or otherwise.

 


Appendix G

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  ii. Abortion and Sterilization

 

The use of federal funds to pay for abortion and sterilization services is prohibited unless the specific criteria found in 42 CFR 441 and OAC rules 5101:3-17-01 and 5101:3-21-01 are met. MCPs must verify that the information on the required forms (JFS 03197,03198, and 03199) meets the required criteria for any such claims paid. Additionally, payment must not be made for associated services such as anesthesia, laboratory tests, or hospital services if the abortion or sterilization itself does not qualify for payment. MCPs are responsible for educating their providers on the requirements; implementing internal procedures including systems edits to ensure that claims are paid only if the required criteria are met, as confirmed by the appropriate certification/consent forms; and for maintaining documentation to justify any such claim payments.

 

  iii. Behavioral Health Services

 

Coordination of Services : MCPs must ensure that members have access to all medically-necessary behavioral health services covered by the Ohio Medicaid FFS program and are responsible for coordinating those services with other medical and support services. MCPs must notify members via the member handbook and provider directory of where and how to access behavioral health services, including the ability to self-refer to mental health services offered through community mental health centers (CMHCs) as well as substance abuse services offered through Ohio Department of Alcohol and Drug Addiction Services (ODADAS)-certified Medicaid providers.

 

MCPs must provide behavioral health services for members who are unable to timely access services or unwilling to access services through community providers.

 

Mental Health Services : There are a number of various Medicaid-covered mental health (MH) services available through the CMHCs.

 


Appendix G

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Where an MCP is responsible for providing MH services for their members, the MCP is responsible for ensuring access to counseling and psychotherapy, physician/psychologist/psychiatrist services, outpatient clinic services, general hospital outpatient psychiatric services, pre-hospitalization screening, diagnostic assessment (clinical evaluation), crisis intervention, psychiatric hospitalization in general hospitals (for all ages), and Medicaid-covered prescription drugs and laboratory services. MCPs are not required to cover partial hospitalization, or inpatient psychiatric care in a free-standing psychiatric hospital.

 

Substance Abuse Services : There are a number of various Medicaid-covered substance abuse services available through ODADAS-certified Medicaid providers. Where an MCP is responsible for providing substance abuse services for their members, the MCP is responsible for ensuring access to alcohol and other drug (AOD) urinalysis screening, assessment, counseling, physician/psychologist/psychiatrist AOD treatment services, outpatient clinic AOD treatment services, general hospital outpatient AOD treatment services, crisis intervention, inpatient detoxification services in a general hospital, and Medicaid-covered prescription drugs and laboratory services. MCPs are not required to cover outpatient detoxification and methadone maintenance.

 

Financial Responsibility : MCPs are responsible for the payment of Medicaid-covered prescription drugs prescribed by a CMHC or ODADAS-certified provider when obtained through an MCP’s panel pharmacy. MCPs are also responsible for the payment of Medicaid-covered services provided by an MCP’s panel laboratory when referred by a CMHC or ODADAS-certified provider. Additionally, MCPs are responsible for the payment of all other behavioral health services obtained through providers other than those who are CMHC or ODADAS-certified providers when arranged/authorized by the MCP. MCPs are not responsible for paying for behavioral health services provided through CMHCs and ODADAS-certified Medicaid providers. MCPs are also not required to cover the payment of partial hospitalization (mental health), inpatient psychiatric care in a free-standing inpatient psychiatric hospital, outpatient detoxification, or methadone maintenance.

 


Appendix G

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3. Care Coordination

 

  a. Utilization Management (Modification) Programs

 

General Provisions - Pursuant to OAC rule 5101:3-26-03.1(A)(7)(e),MCPs must implement the ODJFS-required emergency department diversion program for frequent users and may develop other such utilization management programs, subject to prior approval by ODJFS. For the purposes of this requirement, the specific utilization management programs which require ODJFS prior-approval are those programs designed by the MCP with the purpose of redirecting or restricting access to a particular service or service location. These programs are referred to as utilization modification programs. MCP care coordination and disease management activities which are designed to enhance the services provided to members with specific health care needs would not be considered utilization management programs nor would the designation of specific services requiring prior approval by the MCP or the member =s PCP.

 

Pharmacy Programs - Pursuant to ORC Sec. 5111.172 and OAC rule 5101:3-26-03(A) and (B), but subject to ODJFS prior-approval, MCPs may implement strategies, including prior authorization and limitations on the type of provider and locations where certain medications may be administered, for the management of pharmacy utilization. MCPs may also, with ODJFS prior approval, implement pharmacy utilization modification programs designed to address members demonstrating high or inappropriate utilization of specific prescription drugs.

 

Emergency Department Diversion (EDD) – MCPs must provide access to services in a way that assures access to primary, specialist and urgent care in the most appropriate settings and that minimizes frequent, preventable utilization of emergency department (ED) services. OAC rule 5101:3-26-03.1(A)(7)(e) requires MCPs to implement the ODJFS-required emergency department diversion (EDD) program for frequent utilizers.

 

Each MCP must establish an ED diversion (EDD) program with the goal of minimizing frequent ED utilization. The MCP’s EDD program must include the monitoring of ED utilization, identification of frequent ED utilizers, and targeted approaches designed to reduce avoidable ED utilization. MCP EDD programs must, at a minimum, address those ED visits which could have been prevented through improved education, access, quality or care management approaches.

 


Appendix G

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Although there is often an assumption that frequent ED visits are solely the result of a preference on the part of the member and education is therefore the standard remedy, it’s also important to ensure that a member’s frequent ED utilization is not due to problems such as their PCP’s lack of accessibility or failure to make appropriate specialist referrals. The MCP’s EDD diversion program must therefore also include the identification of providers who serve as PCPs for a substantial number of frequent ED utilizers and the implementation of corrective action with these providers as so indicated.

 

This requirement does not replace the MCP’s responsibility to inform and educate all members regarding the appropriate use of the ED.

 

In accordance with Appendix C, MCP Responsibilities, MCPs must have an ODJFS-approved EDD program. Any subsequent changes to an approved EDD program must be submitted to ODJFS in writing for review and approval prior to implementation.

 

  (b) Case Management

 

In accordance with 5101:3-26-03.1(A)(8), MCPs must offer and provide case management services which coordinate and monitor the care of members with specific diagnoses, or who require high-cost and/or extensive services.

 

  i. The MCP’s case management system must include, at a minimum, the following components:

 

  a. specification of the criteria used by the MCP to identify those potentially eligible for case management services, including the specification of specific diagnosis, cost threshold and amount of service utilization;

 

  b. identification of the methodology or process (e.g.; administrative data, provider referrals, self-referrals) by which the MCP identifies members meeting the criteria in section (a);

 

  c. a process to inform members and their PCPs in writing that they have been identified as meeting the criteria for case management and any applicable procedures for further health needs assessment to confirm the provision of case management services; and

 


Appendix G

Page 8

 

  d. the procedure by which the MCP will assure the timely development of a care treatment plan for any member receiving case management services; offer both the member and the member’s PCP the opportunity to participate in the treatment plan’s development; and provide for the periodic review of the member’s need for case management and updating of the care treatment plan;

 

  ii. MCPs must inform all members and contracting providers of the MCP’s case management services.

 

  iii. MCPs must submit a monthly electronic report to the Screening, Assessment, and Case Management System (SACMS) for all members who are case managed.

 

  iv. MCP’s must have an ODJFS-approved case management system which includes the items in Section G.3.b.i. and Section G.3.b.ii. of this Appendix. Any subsequent changes to an approved case management system description must be submitted to ODJFS in writing for review and approval prior to implementation.

 

  c. Children with Special Health Care Needs

 

Children with special health care needs (CSHCN) are a particularly vulnerable population which often have chronic and complex medical health care conditions. In order to ensure state compliance with the provisions of 42 CFR 438.208, ODJFS has implemented program requirements and minimum standards for the identification, assessment, and case management of CSHCN. Each MCP must establish a CSHCN program with the goal of conducting timely identification and screening, assuring a thorough and comprehensive assessment, and providing appropriate and targeted case management services for CSHCN.

 

  i. Definition of CSHCN

 

CSHCN are defined as children age 17 and under who are pregnant, and members under 21 years of age with one or more of the following:

 

  Asthma

 


Appendix G

Page 9

 

  HIV/AIDS

 

  A chronic physical, emotional, or mental condition for which they need or are receiving treatment or counseling

 

  Supplemental security income (SSI) for a health-related condition

 

  A current letter of approval from the Bureau of Children with Medical Handicaps (BCMH), Ohio Department of Health

 

  ii. Identification of CSHCN

 

All MCPs must implement mechanisms to identify CSHCN. These identification mechanisms must include, at a minimum:

 

  For all newly-enrolled members who were not screened at the time of membership selection by the Selection Services Contractor (SSC) and are not identified as a CSHCN through an administrative review, MCPs are required to use the ODJFS CSHCN Screening Questions to identify potential CSHCN. See ODJFS CSHCN Program Requirements for a description of the ODJFS CSHCN Screening Questions.

 

  For all newly-enrolled members who were screened at the time of membership selection by the SSC, MCPs may choose to re-screen a child. However, if unable to complete a screen, the MCP must submit the screening result from the Consumer Contact Record (CCR) in the screening and assessment file required to be submitted to ODJFS on a monthly basis.

 

MCPs are expected to use other identification criteria, such as MCP administrative review, PCP referrals, or outreach, in order to identify children that meet the definition of CSHCN and are in need of a follow-up assessment.

 


Appendix G

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  iii. Assessment of CSHCN

 

All MCPs must implement mechanisms to assess children with a positive identification as a CSHCN. A positive assessment confirms the results of the positive identification and should assist the MCP in determining the need for case management.

 

This assessment mechanism must include, at a minimum:

 

  The use of the ODJFS CSHCN Standard Assessment Tool to assess all children with a positive identification based on the CSHCN Screening Questions as a CSHCN. See ODJFS CSHCN Program Requirements for a description of the ODJFS CSHCN Standard Assessment Tool.

 

  Completion of the assessment by a physician, physician assistant, RN, LPN, licensed social worker, or a graduate of a two or four year allied health program.

 

  The criteria used by the MCP in assessing members with a positive identification as a CSHCN, through a mechanism other than the ODJFS CSHCN Screening Questions.

 

  The oversight and monitoring by either a registered nurse or a physician, if the assessment is completed by another medical professional.

 

  iv. Case Management of CSHCN

 

All MCPs must implement mechanisms to provide case management services for all CSHCN with a positive assessment or a positive identification through administrative data for an ODJFS mandated condition. The ODJFS mandated conditions for case management are HIV/AIDS,

asthma, and pregnant teens as specified by the ODJFS methods for Screening, Assessment and Case Management Performance Measures. This case management mechanism must include, at a minimum:

 

  The components required in Section 3. b., Case Management, of this Appendix.

 


Appendix G

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  Case management of CSHCN must include at a minimum, the elements listed in the ODJFS CSHCN Minimum Case Management Components document. See ODJFS CSHCN Program Requirements for a description of the ODJFS CSHCN Minimum Case Management Components.

 

  v. Access to Specialists for CSHCN

 

All MCPs must implement mechanisms to notify all CSHCN with a positive assessment and determined to need case management of their right to directly access a specialist. Such access may be assured through, for example, a standing referral or an approved number of visits, and documented in the care treatment plan.

 

  vi. Submission of Data on CSHCN

 

MCPs must submit to ODJFS all screening and assessment results (except as provided in Appendix M, Performance Evaluation, Section 1. b.) and all case management records as specified by the ODJFS Screening, Assessment, and Case Management File and Submission Specifications.

 

  vii. MCPs must have an ODJFS-approved CSHCN system which includes the items specified in Section G.3.c.ii-vi of this Appendix. Any subsequent changes to an approved CSHCN system description must be submitted to ODJFS in writing for review and approval prior to implementation.

 


APPENDIX H

 

PROVIDER PANEL SPECIFICATIONS

 

1. GENERAL PROVISIONS

 

MCPs must demonstrate that they have an appropriate provider network with an adequate network capacity for each ODJFS-designated service area they wish to serve. A service area may be either one county or multiple counties grouped as a region.

 

MCPs must meet all applicable provider panel requirements prior to receiving a provider agreement with ODJFS and must remain in compliance with these requirements for the duration of the provider agreement.

 

In addition to achieving and maintaining compliance with the minimum provider panel requirements, an MCP must ensure access to appropriate provider types on an as needed basis. For example, if an MCP meets the minimum pediatrician requirement but a member is unable to obtain a timely appointment from a pediatrician on the MCP’s provider panel in that service area, the MCP will be required to secure an appointment from a panel pediatrician or arrange for an out-of-panel referral to a pediatrician. If such a provider were located outside the service area, the alternate provider area travel requirements would apply. [See section (8) of this appendix, Transportation Requirements for Alternate Provider Areas, for additional clarification.] For service areas without a designated alternate provider area, MCPs are required to make transportation available to any member that must travel 30 miles or more from their home to receive a medically-necessary Medicaid-covered service.

 

Many of the service areas included in this provider agreement have historically had substantial numbers of the eligible population seek certain types of services outside of the county boundaries. ODJFS has therefore tried to integrate these utilization patterns into the minimum provider network requirements to recognize this practice and to avoid disruption of care. The charts found in this appendix indicate the minimum provider panel requirements for each service area, and in some cases, the ODJFS-designated alternate provider area(s). Alternate provider areas are designated on the basis of demonstrated out-of-county utilization of medical services by the Medicaid population eligible for MCP enrollment.

 

Provider panel requirements listed as “discretionary” refer only to where the provider may be located. Discretionary provider panel requirements may be met in an alternate provider area or in the actual service area. Where an MCP exercises the option to meet a minimum provider panel requirement by contracting with a provider in an alternate provider area, it will be necessary for the MCP to provide transportation to members on an as needed basis if such providers are located 30 miles or more from the major eligible population center in the service area.

 


Appendix H

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Although ODJFS does offer some latitude in where the minimum required provider panel members may be located, MCPs are strongly urged to consider the importance of geographic accessibility (i.e., within the county/service area or consistent with existing utilization patterns) in developing their entire provider panel. Available and accessible providers have been found to be the essential element in attracting and retaining members.

 

2. PROVIDER SUBCONTRACTING

 

Unless otherwise specified in this appendix or OAC rule 5101:3-26-05, all MCPs will be required to enter into fully-executed subcontracts with their providers. These subcontracts must include a baseline contractual agreement, as well as the appropriate Model Medicaid Addendum. The Model Medicaid Addendums incorporate all applicable Ohio Administrative Code rule requirements specific to provider subcontracting and therefore cannot be modified except to add personalizing information such as the MCP’s name.

 

ODJFS must prior approve all MCP providers in the required provider type categories before they can begin to provide services to that MCP’s members. MCPs may not employ or contract with providers excluded from participation in Federal health care programs under either section 1128 or section 1128A of the Social Security Act. As part of the prior approval process, MCPs must submit documentation verifying that all necessary contract documents have been appropriately completed. ODJFS will verify the approvability of the submission and process this information using the ODJFS Provider Verification System (PVS). The PVS is a database system that maintains information on the status of all MCP-submitted providers. Unless otherwise specified by ODJFS, MCPs are to submit provider panel information to ODJFS in accordance with the processes and timelines specified in the current MCP PVS Instructional Manual in order to comply with the provider subcontracting requirements.

 

Only those providers who have been approved through the MCP’s credentialing process (where applicable) and who meet the applicable criteria specified in this appendix will be approved by ODJFS. MCPs must credential/recredential providers in accordance with the standards specified by the National Committee for Quality Assurance, or the MCP may request that ODJFS allow the use of an alternate industry standard for provider credentialing/recredentialing.

 

MCPs must notify ODJFS of the addition and deletion of their providers as specified in OAC rule 5101:3-26-05, and must notify ODJFS within one working day in instances where the MCP has identified that they are not in compliance with the provider panel requirements specified in this appendix.

 


Appendix H

Page 3

 

3. PROVIDER PANEL REQUIREMENTS

 

The provider network criteria that must be met by each MCP are as follows:

 

a. Primary Care Physicians (PCPs)

 

Primary Care Physicians (PCPs) may be individuals or group practices/clinics. Generally acceptable specialty types for PCPs are family/general practice, internal medicine, pediatrics and obstetrics/gynecology. (ODJFS reserves the right to request verification of a physician’s specialty type.) As part of their subcontract with an MCP, PCPs must stipulate the total Medicaid member capacity that they can ensure for that individual MCP. Each PCP must have the capacity and agree to serve at least 50 Medicaid members at each practice site in order to be approved by ODJFS as a PCP and included in the MCP’s total PCP capacity calculation. The capacity by site requirement must be met for all ODJFS-approved PCPs.

 

A PCP’s total capacity number may reflect the support the provider receives from residents, nurse practitioners, physician assistants, etc. For example, a PCP in private practice with no assistants might state that they have the capacity to serve 1000 members for an MCP. A PCP with assistants, however, might state that they are able to see up to 2500 members for an MCP. ODJFS reviews the capacity totals for each PCP to determine if they appear excessive. ODJFS reserves the right to request clarification from an MCP for any PCP whose total stated capacity for all MCP networks added together exceeds 2000 Medicaid members [i.e., 1 full-time equivalent (FTE)]. ODJFS may also compare a PCP’s capacity against the number of members assigned to that PCP, and/or the number of patient encounters attributed to that PCP to determine if the reported capacity number reasonably reflects a PCP’s expected caseload for a specific MCP. Where indicated, ODJFS may set a cap on the maximum amount of capacity that will be approved for a specific PCP.

 

For PCPs contracting with more than one MCP, the MCP must ensure that the capacity figure stated by the PCP in their subcontract reflects only the capacity the PCP intends to provide for that one MCP. ODJFS utilizes each approved PCP’s capacity figure to determine if an MCP meets the minimum provider panel requirements and this stated capacity figure does not prohibit a PCP from actually having a caseload that exceeds the capacity figure indicated in their subcontract.

 

ODJFS expects, however, that MCPs will need to utilize specialty physicians to serve as PCPs for some special needs members. Also, in some situations (e.g., continuity of care) a PCP may only want to serve a very small number of members for an MCP. In these situations it will not be necessary for the MCP to submit these PCPs to ODJFS for prior approval. These PCPs will not be included in the ODJFS PVS database and therefore may not appear as PCPs in the MCP’s provider directory. Also, no PCP capacity will be counted for these providers. These PCPs will, however, need to execute a subcontract with the MCP which includes the appropriate Model Medicaid Addendum.

 


Appendix H

Page 4

 

In order to determine if adequate PCP FTE capacity exists for each service area, ODJFS will total each MCP’s approvable PCP FTEs for each service area (this would include both PCPs with practice sites located within that service area and PCP practice sites located in nearby counties which have been designated as alternate provider areas by ODJFS) and apply the following criteria:

 

Number of Eligibles/County


   Minimum PCP Capacity (% Eligibles)

 

>100,000

   40 %*

<100,000

   50 %*

 

* the minimum PCP capacity requirement is higher for Preferred Option counties

 

(For example, WeCare MCP has a PCP FTE capacity of 19.5 for Service Area X. Service Area X has a population of 75,000 eligible recipients. 50% of 75,000 equals 37,500. 37,500 divided by 2000 equals 18.75. In that WeCare has a minimum PCP capacity of 19.5 FTEs for Service Area X and only is required to have a PCP capacity of 18.75 FTEs, ODJFS would find that WeCare MCP has sufficient PCP capacity to serve Service Area X.)

 

At a minimum, each MCP must meet both the PCP minimum FTE requirement for that service area, as well as a minimum ratio of one PCP FTE for each 2,000 of their Medicaid members in that service area. When alternate provider areas are designated, there continues to be a minimum PCP capacity requirement which must be met by the MCP’s PCPs within the service area itself. The discretionary PCP FTE figure represents the maximum amount of PCP capacity that may be met in a designated alternate provider area. The minimum PCP provider panel requirements are specified in the charts in Section H of this appendix.

 

Except in voluntary enrollment counties, all MCPs meeting the minimum PCP provider panel requirement must also satisfy a PCP geographic accessibility standard before they will receive a provider agreement for a specific service area. This standard must be maintained in each service area for the duration of the contract. ODJFS will match the PCP practice sites with the geographic location of the eligible population in that service area and perform analysis using Geographic Information Systems (GIS) software. The analysis will be used to determine if at least 40% of the eligible population are located within 10 miles of an MCP’s in-area or alternate provider area PCP provider site with PCP capacity taken into consideration.

 

In addition to the PCP FTE capacity requirement, MCPs must also contract with the specified number of pediatric PCPs for each service area.

 

These must be pediatricians who maintain a general pediatric practice (e.g., a pediatric neurologist would not meet this definition unless this physician also operated a practice as a general pediatrician) at a site(s) located within the service area or an alternate provider area, and be listed as a pediatrician with the Ohio State Medical Board. In addition, a designated number of these physicians must also be certified by the American Board of Pediatrics.

 


Appendix H

Page 5

 

The minimum provider panel requirements for pediatricians are included in specialty provider charts in Section H of this appendix.

 

b. Non-PCP Minimum Provider Network

 

In addition to the PCP capacity requirements, each MCP is also required to maintain adequate capacity in the remainder of its provider network within the following categories: hospitals, dentists, pharmacies, vision care providers, obstetricians/gynecologists (OB/GYNs), allergists, general surgeons, otolaryngologists, orthopedists, certified nurse midwives (CNMs), certified nurse practitioners (CNPs), federally qualified health centers (FQHCs)/rural health centers (RHCs) and qualified family planning providers (QFPPs), CNMs, CNPs, FQHCs/RHCs and QFPPs are federally-required provider types.

 

All Medicaid-contracting MCPs must provide all medically-necessary Medicaid-covered services to their members and therefore their complete provider network will include many other additional specialists and provider types. MCPs must ensure that all non-PCP network providers follow community standards in the scheduling of routine appointments (i.e., the amount of time members must wait from the time of their request to the first available time when the visit can occur).

 

Although there are currently no FTE capacity requirements for any of the non-PCP required provider types, MCPs are required to ensure that adequate access is available to members for all required provider types. Additionally, for certain non-PCP required provider types, MCPs must ensure that these providers maintain a full-time practice at a site(s) located in the contract service area. A full-time practice is defined as one where the provider is available to patients at their practice site(s) in the contract service area for at least 25 hours a week. ODJFS will monitor access to services through a variety of data sources, including: consumer satisfaction surveys; member appeals/grievances/complaints and state hearing notifications/requests; clinical quality studies; encounter data volume; provider complaints, and clinical performance measures.

 

Hospitals - MCPs must contract with at least one hospital in the service area or an alternate provider area, and this hospital, alone or in combination with other contracted hospitals within the service area or the alternate provider area, must be capable and agree to provide all of the following services during the contract period: general medical/surgical services for both the adult and pediatric population; obstetrical services; nursery services; adult, pediatric and neonatal (Levels I and II) intensive care; cardiac care; outpatient surgery; and emergency room services. ODJFS utilizes each hospital’s most current Annual Hospital Registration and Planning Report, as filed with the Ohio Department of Health, in determining what types of services that hospital provides.

 


Appendix H

Page 6

 

If an MCP-contracted hospital elects not to provide specific Medicaid-covered hospital services because of an objection on moral or religious grounds, then the MCP must ensure that these hospital services are available to its members through another MCP-contracted hospital in the contract service area.

 

It will be possible to meet the hospital requirement for some service areas by contracting only with one full-service general hospital outside the service area, however, MCPs are required to contract with at least one hospital in the service area if at least two general hospitals (which are not both members of the same hospital system) are located in that service area. Failing to contract with a local hospital may make such a provider network less attractive to potential members.

 

OB/GYNs - MCPs must contract with the specified number of OB/GYNs for each service area, all of whom must maintain a full-time obstetrical practice at a site(s) located in the service area or alternate provider area. All MCP-contracting OB/GYNs must have current hospital delivery privileges at a hospital under contract with the MCP in the service area or an alternate provider area.

 

Certified Nurse Midwives (CNMs) and Certified Nurse Practitioners (CNPs) - MCPs must ensure access to at least one CNM and one CNP in the service area or alternate provider area, if such provider types are present. Access to additional CNMs and CNPs must be added on an as needed basis to ensure that no member is denied access to such services. For this provider panel requirement, the MCP may contract directly with the CNM or CNP, or with a physician or other provider entity who is able to obligate the participation of the CNM or CNP. If an MCP does not contract with a CNM or CNP and such providers are present within a service area or alternate provider area, the MCP will be required to allow members to receive CNM or CNP services outside of the MCP’s provider network.

 

Contracting CNMs must have hospital delivery privileges at a hospital under contract to the MCP in the service area or an alternate provider area. The MCP must always ensure a member’s access to CNM and CNP services if such providers are present within the service area.

 

Vision Care Providers - MCPs must contract with the specified number of ophthalmologists/optometrists for each service area, all of whom must maintain a full-time practice at a site(s) located in the service area or alternate provider area. All ODJFS-approved vision providers must regularly perform routine eye exams. If optical dispensing is not available in a particular service area or alternate provider area through the MCP’s contracting ophthalmologists/optometrists, the MCP must separately contract with an optical dispenser located in the service area or alternate provider area.

 

Dental Care Providers - MCPs must assure access to dental services. MCPs will be required to provide access to all Medicaid-covered dental services regardless of the number of dentists under contract and/or the number of contracting dentists accepting new patients.

 


Appendix H

Page 7

 

The charts in Section H of this appendix reflect the number of dental providers which ODJFS will use as a guideline in assessing the MCP’s capacity to assure access to dental services.

 

ODJFS will aggressively monitor access to dental services through a variety of data sources, including: consumer satisfaction surveys; member appeals/grievances/complaints and state hearing notifications/requests; member just-cause for disenrollment requests; dental quality studies; dental encounter data volume; provider complaints, and dental performance measures.

 

Federally Qualified Health Centers/Rural Health Clinics (FQHCs/RHCs) - MCPs are required to ensure member access to any federally qualified health center or rural health clinic (FQHCs/RHCs), regardless of contracting status. Even if no FQHC/RHC is available within the service area, MCPs must have mechanisms in place to ensure coverage for FQHC/RHC services in the event that a member accesses these services outside of the service area. In order to assure FQHC/RHC access to members, MCPs must make provisions for the following:

 

  Non-contracting FQHC/RHC providers serving as a PCP for an MCP’s member must be allowed to refer that member to another provider in the MCP’s provider panel.

 

  MCPs may require that their members request a referral from their PCP in order to access FQHC/RHC providers; however, such referral requests must be approved.

 

In order to ensure that any FQHCs/RHCs has the ability to submit a claim to ODJFS for the state’s supplemental payment, MCPs must offer FQHCs/RHCs reimbursement pursuant to the following:

 

  MCPs must provide expedited reimbursement on a service-specific basis in an amount no less than the payment made to other providers for the same or similar service.

 

  If the MCP has no comparable service-specific rate structure, the MCP must use the regular Medicaid fee-for-service payment schedule for non-FQHC/RHC providers.

 

  MCPs must make all efforts to pay FQHCs/RHCs as quickly as possible and not just attempt to pay these claims within the prompt pay time frames.

 

MCPs are required to educate their staff and providers on the need to assure member access to FQHC/RHC services.

 


Appendix H

Page 8

 

Qualified Family Planning Providers (QFPPs) - All MCP members must be permitted to self-refer to family planning services provided by a QFPP. A QFPP is defined as any public or not-for-profit health care provider that complies with Title X guidelines/standards, and receives either Title X funding or family planning funding from the Ohio Department of Health. MCPs must reimburse all medically-necessary Medicaid-covered family planning services provided to eligible members by a QFPP provider on a patient self-referral basis, irrespective of the provider’s status as a panel or non-panel provider. MCPs will be required to work with QFPPs in their service area to develop mutually-agreeable policies and procedures to preserve patient/provider confidentiality, and convey pertinent information to the member’s PCP and/or MCP.

 

Behavioral Health Providers - MCPs must assure member access to all Medicaid-covered behavioral health services for members as specified in Appendix G.b.ii. Although ODJFS is aware that certain outpatient substance abuse services may only be available through ODADAS-certified Medicaid providers in some areas, MCPs must maintain an adequate number of contracted mental health providers in the contract service area to assure access for members who are unable to timely access services or unwilling to access services through community mental health centers.

 

Other Specialty Types (pediatricians, general surgeons, otolaryngologists, allergists, and orthopedists) - MCPs must contract with the specified number of all other specialty provider types. In order to be counted toward meeting the minimum provider panel requirements, these specialty providers must maintain a full-time practice at a site(s) located within the service area or alternate provider area. Contracting general surgeons, orthopedists and otolaryngologists must have admitting privileges at a hospital under contract with the MCP in the service area or an alternate provider area.

 

4. PROVIDER PANEL EXCEPTIONS

 

ODJFS may specify minimum provider panel criteria for a service area that deviates from that specified in this appendix if:

 

  the MCP presents sufficient documentation to ODJFS to verify that they have been unable to meet certain minimum provider panel requirements in a particular service area despite all reasonable efforts on their part to secure such a contract(s), and

 

  when notified by ODJFS, the provider(s) in question fails to provide a reasonable argument why they would not contract with the MCP.

 


Appendix H

Page 9

 

5. PROVIDER PANEL DIRECTORIES

 

All MCPs must produce a printed ODJFS-approved provider directory by July 1 of each year. MCPs’ provider directories must include all MCP-contracted providers approved by ODJFS, as well as providers available to the MCP’s members on a self-referral basis. At the time of ODJFS’ review, the information listed in the MCP’s provider directory for all ODJFS-required provider types must exactly match with the data currently on file in the ODJFS PVS.

 

MCP provider directories must utilize a format specified by ODJFS and include a county-specific listing of the providers who will serve the MCP’s members, including at a minimum, all providers of those types specified in this appendix. The directory must also specify:

 

provider address(es) and phone number(s);

 

which of these providers will be available to members on a self-referral basis and practice limitations for these self-referred providers;

 

foreign-language speaking PCPs and specialists and the specific foreign language(s) spoken;

 

how members may obtain directory information in alternate formats that takes into consideration the special needs of eligible individuals including but not limited to, visually-limited, LEP, and LRP eligible individuals; and

 

any PCP or specialist practice limitations.

 

MCPs must annually revise their directory and this will be the only ODJFS-allowable revision to the actual directory document. MCPs may supplement their directory on an ongoing basis with inserts detailing recent changes to the MCP’s provider panel. Such inserts must be prior approved by ODJFS. If an MCP wants to include a provider panel directory on their website, this directory must include all information required for their printed directory and the MCP must receive prior approval from ODJFS before adding this directory to their website.

 

6. FEDERAL ACCESS STANDARDS

 

MCPs must demonstrate that they are in compliance with the following federally defined provider panel access standards as required by 42 CFR 438.206:

 

In establishing and maintaining their provider panel, MCPs must consider the following:

 

The anticipated Medicaid membership.

 

The expected utilization of services, taking into consideration the characteristics and health care needs of specific Medicaid populations represented in the MCP.

 

The number and types (in terms of training, experience, and specialization) of panel providers required to furnish the contracted Medicaid services.

 


Appendix H

Page 10

 

The geographic location of panel providers and Medicaid members, considering distance, travel time, the means of transportation ordinarily used by Medicaid members, and whether the location provides physical access for Medicaid members with disabilities.

 

MCPs must adequately and timely cover services to an out-of-network provider if the MCP’s contracted provider panel is unable to provide the services covered under the MCP’s provider agreement. The MCP must cover the out-of-network services for as long as the MCP network is unable to provide the services. MCPs must coordinate with the out-of-network provider with respect to payment and ensure that the provider agrees with the applicable requirements.

 

Contracting panel providers must offer hours of operation that are no less than the hours of operation offered to commercial members or comparable to Medicaid fee-for-service, if the provider serves only Medicaid members. MCPs must ensure that services are available 24 hours a day, 7 days a week, when medically necessary. MCPs must establish mechanisms to ensure that panel providers comply with these timely access requirements. MCPs are required to regularly monitor their provider panels to determine compliance and if necessary take corrective action if there is failure to comply.

 

In order to demonstrate adequate provider panel capacity and services, 42 CFR 437.207 stipulates that the MCP must submit documentation to ODJFS, in a format specified by ODJFS, that demonstrates it offers an appropriate range of preventive, primary care and specialty services adequate for the anticipated number of members in the service area, while maintaining a provider panel that is sufficient in number, mix, and geographic distribution to meet the needs of the number of members in the service area. This documentation of assurance of adequate capacity and services must be submitted to ODJFS no less frequently than at the time the MCP enters into a contract with ODJFS; at any time there is a significant change (as defined by ODJFS) in the MCP’s operations that would affect adequate capacity and services (including changes in services, benefits, geographic service or payments); and at any time there is enrollment of a new population in the MCP.

 

MCPs are to follow the procedures specified in the current MCP PVS Instructional Manual in order to comply with these federal access requirements.

 


Appendix H

Page 11

 

7. MINIMUM PROVIDER PANEL CHARTS

 

MINIMUM SPECIALIST PROVIDER PANEL REQUIREMENTS

July 1, 2004

 

Service Area: Butler

 

Specialty

Provider Type


  

Total

Providers


  

Minimum Providers

in

Contract County


  

Discretionary

Providers 1


  

Alternate

County


Pediatricians

   7(4) 2    5    2    Hamilton or Montgomery

OB/GYNs

   2    1    1    Hamilton or Montgomery

Dentists 3

   7(4) 4    4    2    Hamilton

Vision

   3    2    1    Hamilton

Gen. Surgeons

   2    1    1    Hamilton or Montgomery

Otolaryngologist

   1    1    X    X

Allergists

   1    X    1    Hamilton or Montgomery

Orthopedists

   1    1    X    X

Pharmacies

   2    2    X    X

Cert. Nurse Midwife

   1    X    1    Hamilton

Cert. Nurse Practitioner

   1    X    1    Hamilton

 

1. If it is not possible to contract with providers in the contract county, discretionary providers located in the alternate provider areas can be used to fulfill the minimum provider panel requirement.

 

2. Indicates the minimum number of pediatricians (i.e., 50%) who must be certified by the American Board of Pediatrics.

 

3. The dental numbers are not minimum provider panel requirements but rather reflect guidelines to assist in measuring the MCP’s capacity to assure access to dental services. MCPs will be required to provide access to all Medicaid-covered dental services regardless of the number of dentists under contract and/or the number of contracting dentists accepting new patients.

 

4. Indicates the maximum number of pediatric dentists (i.e., two-thirds) that could be used to meet the minimumdentist provider guideline.

 


Appendix H

Page 12

 

MINIMUM SPECIALIST PROVIDER PANEL REQUIREMENTS

July 1, 2004

 

Service Area: Hamilton

 

Specialty

Provider Type


  

Total

Providers


  

Minimum Providers

in

Contract County


  

Discretionary

Providers 1


  

Alternate

County


Pediatricians

   21(11) 2    21    X    X

OB/GYNs

   7    7    X    X

Dentists 3

   21(14) 2    21    X    X

Vision

   8    8    X    X

Gen. Surgeons

   5    5    X    X

Otolaryngologist

   2    2    X    X

Allergists

   1    1    X    X

Orthopedists

   3    3    X    X

Pharmacies

   7    7    X    X

Cert. Nurse Midwife

   1    1    X    X

Cert. Nurse Practitioner

   1    1    X    X

 

1. If it is not possible to contract with providers in the contract county, discretionary providers located in the alternate provider areas can be used to fulfill the minimum provider panel requirement.

 

2. Indicates the minimum number of pediatricians (i.e., 50%) who must be certified by the American Board of Pediatrics.

 

3. The dental numbers are not minimum provider panel requirements but rather reflect guidelines to assist in measuring the MCP’s capacity to assure access to dental services. MCPs will be required to provide access to all Medicaid-covered dental services regardless of the number of dentists under contract and/or the number of contracting dentists accepting new patients.

 

4. Indicates the maximum number of pediatric dentists (i.e., two-thirds) that could be used to meet the minimum dentist provider guideline.

 


Appendix H

Page 13

 

MINIMUM SPECIALIST PROVIDER PANEL REQUIREMENTS

July 1, 2004

 

Service Area: Warren

 

Specialty

Provider Type


  

Total

Providers


  

Minimum Providers

in

Contract County


  

Discretionary

Providers 1


  

Alternate

County


Pediatricians

   2(1) 2    X    2    Hamilton or Montgomery 5

OB/GYNs

   2    X    2    Hamilton or Montgomery 5

Dentists 3

   2(1) 4    1    1    Butler or Hamilton

Vision

   2    1    1    Hamilton

Gen. Surgeons

   2    X    2    Hamilton or Montgomery 5

Otolaryngologist

   2    X    2    Hamilton or Montgomery 5

Allergists

   1    X    1    Hamilton or Montgomery

Orthopedists

   2    X    2    Hamilton or Montgomery 5

Pharmacies

   1    1    X    X

Cert. Nurse Midwife

   1    X    1    Hamilton

Cert. Nurse Practitioner

   1    X    1    Hamilton

 

1. If it is not possible to contract with providers in the contract county, discretionary providers located in the alternate provider areas can be used to fulfill the minimum provider panel requirement.

 

2. Indicates the minimum number of pediatricians (i.e., 50%) who must be certified by the American Board of Pediatrics.

 

3. The dental numbers are not minimum provider panel requirements but rather reflect guidelines to assist in measuring the MCP’s capacity to assure access to dental services. MCPs will be required to provide access to all Medicaid-covered dental services regardless of the number of dentists under contract and/or the number of contracting dentists accepting new patients.

 

4. Indicates the maximum number of pediatric dentists (i.e., two-thirds) that could be used to meet the minimum dentist provider guideline.

 

5. If more than one alternate county is listed, all the discretionary providers may be located in one of the alternate counties or they may be located in multiple alternate counties in any combination (e.g., if there are 2 discretionary providers and the alternate counties are Hamilton and Montgomery, both providers could be located in Hamilton or both located in Montgomery or one located in Hamilton and one located in Montgomery).

 


Appendix H

Page 14

 

MINIMUM SPECIALIST PROVIDER PANEL REQUIREMENTS

July 1, 2004

 

Service Area: Clermont

 

Specialty

Provider Type


  

Total

Providers


  

Minimum Providers

in

Contract County


  

Discretionary

Providers 1


  

Alternate

County


Pediatricians

   4(2) 2    1    3    Hamilton

OB/GYNs

   1    x    1    Hamilton

Dentists 3

   4(2) 4    2    2    Hamilton

Vision

   2    1    1    Hamilton

Gen. Surgeons

   1    x    1    Hamilton

Otolaryngologist

   1    x    1    Hamilton

Allergists

   1    x    1    Hamilton

Orthopedists

   1    x    1    Hamilton

Pharmacies

   1    1    x    x

Cert. Nurse Midwife

   1    x    1    Hamilton

Cert. Nurse Practitioner

   1    x    1    Hamilton

 

1. If it is not possible to contract with providers in the contract county, discretionary providers located in the alternate provider areas can be used to fulfill the minimum provider panel requirement.

 

2. Indicates the minimum number of pediatricians (i.e., 50%) who must be certified by the American Board of Pediatrics.

 

3. The dental numbers are not minimum provider panel requirements but rather reflect guidelines to assist in measuring the MCP’s capacity to assure access to dental services. MCPs will be required to provide access to all Medicaid-covered dental services regardless of the number of dentists under contract and/or the number of contracting dentists accepting new patients.

 

4. Indicates the maximum number of pediatric dentists (i.e., two-thirds) that could be used to meet the minimum dentist provider guideline.

 


Appendix H

Page 15

 

MINIMUM SPECIALIST PROVIDER PANEL REQUIREMENTS

July 1, 2004

 

Service Area: Montgomery

 

Specialty

Provider Type


  

Total

Providers


  

Minimum Providers

in

Contract County


  

Discretionary

Providers 1


  

Alternate

County


Pediatricians

   15(8) 2    15    x    x

OB/GYNs

   5    5    x    x

Dentists 3

   14(9) 4    14    x    x

Vision

   5    5    x    x

Gen. Surgeons

   4    4    x    x

Otolaryngologist

   1    1    x    x

Allergists

   1    1    x    x

Orthopedists

   2    2    x    x

Pharmacies

   5    5    x    x

Cert. Nurse Midwife

   1    1    x    x

Cert. Nurse Practitioner

   1    1    x    x

 

1. If it is not possible to contract with providers in the contract county, discretionary providers located in the alternate provider areas can be used to fulfill the minimum provider panel requirement.

 

2. Indicates the minimum number of pediatricians (i.e., 50%) who must be certified by the American Board of Pediatrics.

 

3. The dental numbers are not minimum provider panel requirements but rather reflect guidelines to assist in measuring the MCP’s capacity to assure access to dental services. MCPs will be required to provide access to all Medicaid-covered dental services regardless of the number of dentists under contract and/or the number of contracting dentists accepting new patients.

 

4. Indicates the maximum number of pediatric dentists (i.e., two-thirds) that could be used to meet the minimum dentist provider guideline.

 


Appendix H

Page 16

 

MINIMUM SPECIALIST PROVIDER PANEL REQUIREMENTS

July 1, 2004

 

Service Area: Clark

 

Specialty

Provider Type


  

Total

Providers


  

Minimum Providers

in

Contract County


  

Discretionary

Providers 1


  

Alternate

County


Pediatricians

   5(3) 2    3    2    Montgomery

OB/GYNs

   2    1    1    Montgomery

Dentists 3

   5(3) 4    3    2    Montgomery

Vision

   2    2    x    x

Gen. Surgeons

   1    x    1    Montgomery

Otolaryngologist

   1    x    1    Montgomery

Allergists

   1    x    1    Montgomery

Orthopedists

   1    x    1    Montgomery

Pharmacies

   2    2    x    x

Cert. Nurse Midwife

   1    x    1    Montgomery

Cert. Nurse Practitioner

   1    x    1    Montgomery

 

1. If it is not possible to contract with providers in the contract county, discretionary providers located in the alternate provider areas can be used to fulfill the minimum provider panel requirement.

 

2. Indicates the minimum number of pediatricians (i.e., 50%) who must be certified by the American Board of Pediatrics.

 

3. The dental numbers are not minimum provider panel requirements but rather reflect guidelines to assist in measuring the MCP’s capacity to assure access to dental services. MCPs will be required to provide access to all Medicaid-covered dental services regardless of the number of dentists under contract and/or the number of contracting dentists accepting new patients.

 

4. Indicates the maximum number of pediatric dentists (i.e., two-thirds) that could be used to meet the minimum dentist provider guideline.

 


Appendix H

Page 17

 

MINIMUM SPECIALIST PROVIDER PANEL REQUIREMENTS

July 1, 2004

 

Service Area: Greene

 

Specialty

Provider Type


  

Total

Providers


  

Minimum Providers
in
Contract County


  

Discretionary

Providers 1


  

Alternate

County


Pediatricians

   3(2) 2    2    1    Montgomery

OB/GYNs

   2    1    1    Montgomery

Dentists 3

   3(2) 4    2    1    Montgomery

Vision

   2    1    1    Montgomery

Gen. Surgeons

   2    1    1    Montgomery

Otolaryngologist

   1    x    1    Montgomery

Allergists

   1    x    1    Montgomery

Orthopedists

   1    x    1    Montgomery

Pharmacies

   1    1    x    x

Cert. Nurse Midwife

   1    x    1    Montgomery

Cert. Nurse Practitioner

   1    x    1    Montgomery

 

1. If it is not possible to contract with providers in the contract county, discretionary providers located in the alternate provider areas can be used to fulfill the minimum provider panel requirement.

 

2. Indicates the minimum number of pediatricians (i.e., 50%) who must be certified by the American Board of Pediatrics.

 

3. The dental numbers are not minimum provider panel requirements but rather reflect guidelines to assist in measuring the MCP’s capacity to assure access to dental services. MCPs will be required to provide access to all Medicaid-covered dental services regardless of the number of dentists under contract and/or the number of contracting dentists accepting new patients.

 

4. Indicates the maximum number of pediatric dentists (i.e., two-thirds) that could be used to meet the minimum dentist provider guideline.

 


Appendix H

Page 18

 

MINIMUM SPECIALIST PROVIDER PANEL REQUIREMENTS

July 1, 2004

 

Service Area: Franklin

 

Specialty

Provider Type


  

Total

Providers


  

Minimum Providers
in
Contract County


  

Discretionary

Providers 1


  

Alternate

County


Pediatricians

   27(14) 2    27    x    x

OB/GYNs

   9    9    x    x

Dentists 3

   27(18) 3    27    x    x

Vision

   10    10    x    x

Gen. Surgeons

   7    7    x    x

Otolaryngologist

   2    2    x    x

Allergists

   1    1    x    x

Orthopedists

   4    4    x    x

Pharmacies

   9    9    x    x

Cert. Nurse Midwife

   1    1    x    x

Cert. Nurse Practitioner

   1    1    x    x

 

1. If it is not possible to contract with providers in the contract county, discretionary providers located in the alternate provider areas can be used to fulfill the minimum provider panel requirement.

 

2. Indicates the minimum number of pediatricians (i.e., 50%) who must be certified by the American Board of Pediatrics.

 

3. The dental numbers are not minimum provider panel requirements but rather reflect guidelines to assist in measuring the MCP’s capacity to assure access to dental services. MCPs will be required to provide access to all Medicaid-covered dental services regardless of the number of dentists under contract and/or the number of contracting dentists accepting new patients.

 

4. Indicates the maximum number of pediatric dentists (i.e., two-thirds) that could be used to meet the minimum dentist provider guideline.

 


Appendix H

Page 19

 

MINIMUM SPECIALIST PROVIDER PANEL REQUIREMENTS

July 1, 2004

 

Service Area: Pickaway

 

Specialty

Provider Type


  

Total

Providers


  

Minimum Providers
in
Contract County


  

Discretionary

Providers 1


  

Alternate

County


Pediatricians

   1(1) 2    x    1    Franklin

OB/GYNs

   l    x    1    Franklin

Dentists 3

   2(1) 4    x    2    Franklin or Ross

Vision

   1    1    x    x

Gen. Surgeons

   1    x    1    Franklin

Otolaryngologist

   1    x    1    Franklin

Allergists

   1    x    1    Franklin

Orthopedists

   1    x    1    Franklin

Pharmacies

   2    1    1    Franklin

Cert. Nurse Midwife

   1    x    1    Franklin

Cert. Nurse Practitioner

   1    x    1    Franklin

 

1. If it is not possible to contract with providers in the contract county, discretionary providers located in the alternate provider areas can be used to fulfill the minimum provider panel requirement.

 

2. Indicates the minimum number of pediatricians (i.e., 50%) who must be certified by the American Board of Pediatrics.

 

3. The dental numbers are not minimum provider panel requirements but rather reflect guidelines to assist in measuring the MCP’s capacity to assure access to dental services. MCPs will be required to provide access to all Medicaid-covered dental services regardless of the number of dentists under contract and/or the number of contracting dentists accepting new patients.

 

4. Indicates the maximum number of pediatric dentists (i.e., two-thirds) that could be used to meet the minimum dentist provider guideline.

 


Appendix H

Page 20

 

MINIMUM SPECIALIST PROVIDER PANEL REQUIREMENTS

July 1, 2004

 

Service Area: Cuyahoga

 

Specialty

Provider Type


  

Total

Providers


  

Minimum Providers in
Contract County


  

Discretionary

Providers 1


  

Alternate

County


Pediatricians

   39(20) 2    39    x    x

OB/GYNs

   13    13    x    x

Dentists 3

   38(25) 4    38    x    x

Vision

   14    14    x    x

Gen. Surgeons

   9    9    x    x

Otolaryngologist

   2    2    x    x

Allergists

   1    1    x    x

Orthopedists

   6    6    x    x

Pharmacies

   13    13    x    x

Cert. Nurse Midwife

   1    1    x    x

Cert. Nurse Practitioner

   1    1    x    x

 

1. If it is not possible to contract with providers in the contract county, discretionary providers located in the alternate provider areas can be used to fulfill the minimum provider panel requirement.

 

2. Indicates the minimum number of pediatricians (i.e., 50%) who must be certified by the American Board of Pediatrics.

 

3. The dental numbers are not minimum provider panel requirements but rather reflect guidelines to assist in measuring the MCP’s capacity to assure access to dental services. MCPs will be required to provide access to all Medicaid-covered dental services regardless of the number of dentists under contract and/or the number of contracting dentists accepting new patients.

 

4. Indicates the maximum number of pediatric dentists (i.e., two-thirds) that could be used to meet the minimum dentist provider guideline.

 


Appendix H

Page 21

 

MINIMUM SPECIALIST PROVIDER PANEL REQUIREMENTS

July 1, 2004

 

Service Area: Lorain

 

Specialty

Provider Type


  

Total

Providers


  

Minimum Providers in
Contract County


  

Discretionary

Providers 1


  

Alternate

County


Pediatricians

   8(4) 2    5    3    Cuyahoga

OB/GYNs

   3    2    1    Cuyahoga

Dentists 3

   8(5) 4    8    x    x

Vision

   3    3    x    x

Gen. Surgeons

   2    1    1    Cuyahoga

Otolaryngologist

   1    x    1    Cuyahoga

Allergists

   1    x    1    Cuyahoga

Orthopedists

   2    1    1    Cuyahoga

Pharmacies

   3    3    x    x

Cert. Nurse Midwife

   1    x    1    Cuyahoga

Cert. Nurse Practitioner

   1    x    1    Cuyahoga

 

1. If it is not possible to contract with providers in the contract county, discretionary providers located in the alternate provider areas can be used to fulfill the minimum provider panel requirement.

 

2. Indicates the minimum number of pediatricians (i.e., 50%) who must be certified by the American Board of Pediatrics.

 

3. The dental numbers are not minimum provider panel requirements but rather reflect guidelines to assist in measuring the MCP’s capacity to assure access to dental services. MCPs will be required to provide access to all Medicaid-covered dental services regardless of the number of dentists under contract and/or the number of contracting dentists accepting new patients.

 

4. Indicates the maximum number of pediatric dentists (i.e., two-thirds) that could be used to meet the minimum dentist provider guideline.

 


Appendix H

Page 22

 

MINIMUM SPECIALIST PROVIDER PANEL REQUIREMENTS

July 1, 2004

 

Service Area: Summit

 

Specialty

Provider Type


  

Total

Providers


  

Minimum Providers in
Contract County


  

Discretionary

Providers 1


  

Alternate

County


Pediatricians

   15(8) 2    15    x    x

OB/GYNs

   5    5    x    x

Dentists 3

   14(9) 4    14    x    x

Vision

   9    5    x    x

Gen. Surgeons

   4    4    x    x

Otolaryngologist

   1    1    x    x

Allergists

   1    1    x    x

Orthopedists

   2    2    x    x

Pharmacies

   5    5    x    x

Cert. Nurse Midwife

   1    1    x    x

Cert. Nurse Practitioner

   1    1    x    x

 

1. If it is not possible to contract with providers in the contract county, discretionary providers located in the alternate provider areas can be used to fulfill the minimum provider panel requirement.

 

2. Indicates the minimum number of pediatricians (i.e., 50%) who must be certified by the American Board of Pediatrics.

 

3. The dental numbers are not minimum provider panel requirements but rather reflect guidelines to assist in measuring the MCP’s capacity to assure access to dental services. MCPs will be required to provide access to all Medicaid-covered dental services regardless of the number of dentists under contract and/or the number of contracting dentists accepting new patients.

 

4. Indicates the maximum number of pediatric dentists (i.e., two-thirds) that could be used to meet the minimum dentist provider guideline.

 


Appendix H

Page 23

 

MINIMUM SPECIALIST PROVIDER PANEL REQUIREMENTS

July 1, 2004

 

Service Area: Stark

 

Specialty

Provider Type


  

Total

Providers


  

Minimum Providers

in

Contract County


  

Discretionary

Providers 1


  

Alternate

County


Pediatricians

   10(5) 2    10    x    x

OB/GYNs

   3    3    x    x

Dentists 3

   10(7) 4    10    x    x

Vision

   4    4    x    x

Gen. Surgeons

   2    2    x    x

Otolaryngologist

   1    1    x    x

Allergists

   1    x    1    Summit

Orthopedists

   2    2    x    x

Pharmacies

   3    3    x    x

Cert. Nurse Midwife

   1    x    1    Cuyahoga

Cert. Nurse Practitioner

   1    x    1    Cuyahoga

 

1. If it is not possible to contract with providers in the contract county, discretionary providers located in the alternate provider areas can be used to fulfill the minimum provider panel requirement.

 

2. Indicates the minimum number of pediatricians (i.e., 50%) who must be certified by the American Board of Pediatrics.

 

3. The dental numbers are not minimum provider panel requirements but rather reflect guidelines to assist in measuring the MCP’s capacity to assure access to dental services. MCPs will be required to provide access to all Medicaid-covered dental services regardless of the number of dentists under contract and/or the number of contracting dentists accepting new patients.

 

4. Indicates the maximum number of pediatric dentists (i.e., two-thirds) that could be used to meet the minimum dentist provider guideline.

 


Appendix H

Page 24

 

MINIMUM SPECIALIST PROVIDER PANEL REQUIREMENTS

July 1, 2004

 

Service Area: Lucas

 

Specialty

Provider Type


  

Total

Providers


  

Minimum Providers

in

Contract County


  

Discretionary

Providers 1


  

Alternate

County


Pediatricians

   16(8) 2    16    x    x

OB/GYNs

   5    5    x    x

Dentists 3

   16(11) 4    16    x    x

Vision

   6    6    x    x

Gen. Surgeons

   4    4    x    x

Otolaryngologist

   1    1    x    x

Allergists

   1    1    x    x

Orthopedists

   2    2    x    x

Pharmacies

   5    5    x    x

Cert. Nurse Midwife

   1    1    x    x

Cert. Nurse Practitioner

   1    1    x    x

 

1. If it is not possible to contract with providers in the contract county, discretionary providers located in the alternate provider areas can be used to fulfill the minimum provider panel requirement.

 

2. Indicates the minimum number of pediatricians (i.e., 50%) who must be certified by the American Board of Pediatrics.

 

3. The dental numbers are not minimum provider panel requirements but rather reflect guidelines to assist in measuring the MCP’s capacity to assure access to dental services. MCPs will be required to provide access to all Medicaid-covered dental services regardless of the number of dentists under contract and/or the number of contracting dentists accepting new patients.

 

4. Indicates the maximum number of pediatric dentists (i.e., two-thirds) that could be used to meet the minimum dentist provider guideline.

 


Appendix H

Page 25

 

MINIMUM SPECIALIST PROVIDER PANEL REQUIREMENTS

July 1, 2004

 

Service Area: Wood

 

Specialty

Provider Type


  

Total

Providers


  

Minimum Providers

in

Contract County


  

Discretionary

Providers 1


  

Alternate

County


Pediatricians

   2(1) 2    1    1    Lucas

OB/GYNs

   2    1    1    Lucas

Dentists 3

   2(1) 4    1    1    Lucas

Vision

   2    1    1    Lucas

Gen. Surgeons

   1    x    1    Lucas

Otolaryngologist

   1    x    1    Lucas

Allergists

   1    x    1    Lucas

Orthopedists

   1    x    1    Lucas

Pharmacies

   2    1    1    Lucas

Cert. Nurse Midwife

   1    x    1    Lucas

Cert. Nurse Practitioner

   1    x    1    Lucas

 

1. If it is not possible to contract with providers in the contract county, discretionary providers located in the alternate provider areas can be used to fulfill the minimum provider panel requirement.

 

2. Indicates the minimum number of pediatricians (i.e., 50%) who must be certified by the American Board of Pediatrics.

 

3. The dental numbers are not minimum provider panel requirements but rather reflect guidelines to assist in measuring the MCP’s capacity to assure access to dental services. MCPs will be required to provide access to all Medicaid-covered dental services regardless of the number of dentists under contract and/or the number of contracting dentists accepting new patients.

 

4. Indicates the maximum number of pediatric dentists (i.e., two-thirds) that could be used to meet the minimum dentist provider guideline.

 


Appendix H

Page 26

 

MINIMUM SPECIALIST PROVIDER PANEL REQUIREMENTS

July 1, 2004

 

Service Area: Mahoning

 

Specialty

Provider Type


  

Total

Providers


  

Minimum Providers

in

Contract County


  

Discretionary

Providers 1


  

Alternate

County


Pediatricians

   9(4) 2    9    x    x

OB/GYNs

   3    3    x    x

Dentists 3

   8(5) 4    8    x    x

Vision

   3    2    1    Trumbull

Gen. Surgeons

   2    2    x    x

Otolaryngologist

   1    1    x    x

Allergists

   1    x    1    Cuyahoga

Orthopedists

   1    1    x    x

Pharmacies

   3    3    x    x

Cert. Nurse Midwife

   1    x    1    Cuyahoga

Cert. Nurse Practitioner

   1    x    1    Cuyahoga

 

1. If it is not possible to contract with providers in the contract county, discretionary providers located in the alternate provider areas can be used to fulfill the minimum provider panel requirement.

 

2. Indicates the minimum number of pediatricians (i.e., 50%) who must be certified by the American Board of Pediatrics.

 

3. The dental numbers are not minimum provider panel requirements but rather reflect guidelines to assist in measuring the MCP’s capacity to assure access to dental services. MCPs will be required to provide access to all Medicaid-covered dental services regardless of the number of dentists under contract and/or the number of contracting dentists accepting new patients.

 

4. Indicates the maximum number of pediatric dentists (i.e., two-thirds) that could be used to meet the minimum dentist provider guideline.

 


Appendix H

Page 27

 

MINIMUM SPECIALIST PROVIDER PANEL REQUIREMENTS

July 1, 2004

 

Service Area: Trumbull

 

Specialty

Provider Type


  

Total

Providers


  

Minimum Providers

in

Contract County


  

Discretionary

Providers 1


  

Alternate

County


Pediatricians

   7(4) 2    5    2    Mahoning

OB/GYNs

   2    1    1    Mahoning

Dentists 3

   7(4) 4    7    x    x

Vision

   2    2    1    Mahoning

Gen. Surgeons

   2    1    1    Mahoning

Otolaryngologist

   1    x    1    Mahoning

Allergists

   1    x    1    Cuyahoga

Orthopedists

   1    1    x    x

Pharmacies

   2    2    x    x

Cert. Nurse Midwife

   1    x    1    Cuyahoga

Cert. Nurse Practitioner

   1    x    1    Cuyahoga

 

1. If it is not possible to contract with providers in the contract county, discretionary providers located in the alternate provider areas can be used to fulfill the minimum provider panel requirement.

 

2. Indicates the minimum number of pediatricians (i.e., 50%) who must be certified by the American Board of Pediatrics.

 

3. The dental numbers are not minimum provider panel requirements but rather reflect guidelines to assist in measuring the MCP’s capacity to assure access to dental services. MCPs will be required to provide access to all Medicaid-covered dental services regardless of the number of dentists under contract and/or the number of contracting dentists accepting new patients.

 

4. Indicates the maximum number of pediatric dentists (i.e., two-thirds) that could be used to meet the minimum dentist provider guideline.

 


Appendix H

Page 28

 

MINIMUM PCP FTE REQUIREMENTS 1

July 1, 2004

 

County


  

Total FTE


  

Minimum

Contract

County

FTE


  

Discretionary FTE 1


  

Alternate

County


Butler

   6.50    4.63    1.86    Hamilton

Clark

   4.25    3.40    0.85    Montgomery

Clermont

   3.41    0.92    2.49    Hamilton

Cuyahoga

   34.57    34.57    x    x

Franklin

   24.69    24.69    x    x

Greene

   2.63    1.35    1.28    Montgomery

Hamilton

   18.96    18.96    x    x

Lorain

   7.21    4.15    3.06    Cuyahoga

Lucas

   14.31    14.31    x    x

Mahoning

   7.55    7.55    x    x

Montgomery

   13.16    13.16    x    x

Pickaway

   1.26    0.75    0.51    Franklin

Stark

   8.72    8.72    x    x

Summit

   12.87    12.87    x    x

Trumbull

   6.00    4.61    1.38    Mahoning

Warren

   1.78    0.47    0.71    Hamilton
               0.36    Montgomery
               0.24    Butler

Wood

   1.50    0.73    0.77    Lucas

 

1. If it is not possible to contract with providers in the contract county, discretionary providers located in the alternate counties can be used to fulfill the minimum provider panel requirement.

 


Appendix H

Page 29

 

MINIMUM HOSPITAL REQUIREMENTS 1

 

JULY 1, 2004

 

COUNTY


  

IN-COUNTY

HOSPITAL CONTRACTING

REQUIREMENT


  

ALTERNATE COUNTY

HOSPITAL SERVICE

OPTION(S) 2


Butler

   1    Hamilton ( D )

Clark

   1    Montgomery ( A, B, C, D )

Clermont

   0    Hamilton

Cuyahoga

   1    None

Franklin

   1    None

Greene

   0    Montgomery

Hamilton

   1    None

Lorain

   1    Cuyahoga ( C, D )

Lucas

   1    None

Mahoning

   1    None

Montgomery

   1    None

Pickaway

   0    Franklin

Stark

   1    Summit ( D )

Summit

   1    None

Trumbull

   1    Mahoning ( A, B, C, D )

Warren

   0    Hamilton AND Montgomery AND Butler

Wood

   0    Lucas

 

1. Refer to section (3)(b) of this appendix for a description of required hospital services.

 

2. Hospital Service; A = OB, B = NICU, C = PED GEN, D = PED ICU

 


Appendix H

Page 30

 

8. TRANSPORTATION REQUIREMENTS FOR ALTERNATE PROVIDER AREAS

 

County


   Mandatory
Alternate
Provider
Area*


  

Mandatory Alternate Provider Area

Transportation Requirement **


Butler

   Hamilton    Alternate provider area transportation is not required for the entire area of Hamilton County.

Clark

   Montgomery    Alternate provider area transportation is required for the area South or West of a line formed by starting at the eastern border of Montgomery County on Route 35, then going West on Route 35 to I-75, then North in I-75 to Route 40, then North on Route 40 to the northern border of Montgomery County.

Clermont

   Hamilton    Alternate provider area transportation is not required for the entire area of Hamilton County.

Cuyahoga

   None    N/A***

Franklin

   None    N/A***

Greene

   Montgomery    Alternate provider area transportation is not required for the entire area of Montgomery County.

Hamilton

   None    N/A***

Lorain

   Cuyahoga    Alternate provider area transportation is required for the area East of a line formed by starting at Lake Erie at Route I-90, then going South on Route I-90 to I-77, then South on Route I-77 to the southern border of Cuyahoga County.

Lucas

   None    N/A***

Mahoning

   Cuyahoga    Alternate provider area transportation is required for the entire area of Cuyahoga County.
     Trumbull    Alternate provider area transportation is not required for the entire area of Trumbull County.

Montgomery

   None    N/A***

Pickaway

   Franklin    Alternate provider area transportation is required for the area North of a line formed by starting at the western Franklin County line on Route I-70, and then going East on Route I-70 to the eastern border of Franklin county.

Stark

   Cuyahoga    Alternate provider area transportation is required for the entire area of Cuyahoga County.
     Summit    Alternate provider area transportation is required for the area North of a line formed by starting at the western Summit County line at Route 18, then going Northeast through Fairlawn and Cuyahoga Falls and through Stow to the eastern Summit County line.

Summit

   None    N/A***

Trumbull

   Cuyahoga    Alternate provider area transportation is required for the entire area of Cuyahoga County.
     Mahoning    Alternate provider area transportation is not required for the entire area of Mahoning County.

Warren

   Butler    Alternate provider area transportation is not required for the entire area of Butler County.
     Hamilton    Alternate provider area transportation is not required for the entire area of Hamilton County.
     Montgomery    Alternate provider area transportation is required for the area North of a line formed by starting at the western border of Montgomery County on Route 35, then going East on Route 35 to the eastern border of Montgomery County.

Wood

   Lucas    Alternate provider area transportation is not required for the entire area of Lucas County.

 

* Please refer to county-specific charts in Appendix H for the specific provider types designated for alternate provider areas.

 

** It will be necessary for the MCP to provide transportation to members on an as needed basis if such providers are located 30 miles or more from the major eligible population center in the service area.

 

*** For service areas without a designated alternate provider area, MCPs are required to make transportation available to any member that must travel 30 miles or more from their home to receive medically-necessary Medicaid-covered services.

 


APPENDIX I

 

PROGRAM INTEGRITY

 

MCPs must comply with all applicable program integrity requirements, including those specified in 42 CFR, Subpart H.

 

1. Fraud and Abuse Program:

 

In order to comply with OAC rule 5101:3-26-06, MCPs must have a program that includes administrative and management arrangements or procedures, including a mandatory compliance plan, to guard against fraud and abuse. The MCP’s compliance plan must designate staff responsibility for administering the plan and include a clear goal, milestones or objectives, measurements, key dates for achieving identified outcomes, and explain how the MCP will determine the compliance plan’s effectiveness.

 

  a. Monitoring for fraud and abuse: In addition to the requirements in OAC rule 5101:3-26-06, the MCP’s program which safeguards against fraud and abuse must specifically address the MCP’s prevention, detection, investigation, and reporting strategies in at least the following areas:

 

  i. Embezzlement and theft – MCPs must monitor activities on an ongoing basis to prevent and detect activities involving embezzlement and theft (e.g., by staff, providers, contractors, etc.) and respond promptly to such violations.

 

  ii. Underutilization of services – MCPs must monitor for the potential underutilization of services by their members in order to assure that all Medicaid-covered services are being provided, as required. If any underutilized services are identified, the MCP must immediately investigate and, if indicated, correct the problem(s) which resulted in such underutilization of services.

 

The MCP’s monitoring efforts must, at a minimum, include the following activities: For SFY 2004, the MCP must review their prior authorization procedures to determine that they do not unreasonably limit a member’s access to Medicaid-covered services. The MCP must also review the procedures providers are to follow in appealing the MCP’s denial of a prior authorization request to determine that the process does not unreasonably limit a member’s access to Medicaid-covered services.

 

Beginning July 1, 2004, in addition to the MCP’s annual review of prior authorization procedures and their provider appeal procedures, the MCP must also monitor service denials and utilization on an ongoing basis in order to identify services which may be underutilized.

 


Appendix I

Page 2

 

  iii. Claims submission and billing – On an ongoing basis, MCPs must identify and correct claims submission and billing activities which are potentially fraudulent including, at a minimum, double-billing and improper coding, such as upcoding and bundling.

 

  b. Reporting MCP fraud and abuse activities: Pursuant to OAC rule 5101:3-26-06, MCPs are required to submit annually to ODJFS a report which summarizes the MCP’s fraud and abuse activities for the previous year in each of the areas specified above. The MCP’s report must also identify any proposed changes to the MCP’s compliance plan for the coming year.

 

  c. Reporting fraud and abuse: MCPs are required to promptly report all instances of provider fraud and abuse to ODJFS and member fraud to the CDJFS.

 

2. Data Certification:

 

Pursuant to 42 CFR 438.604 and 42 CFR 438.606, MCPs are required to provide certification as to the accuracy, completeness, and truthfulness of data and documents submitted to ODJFS which may affect MCP payment.

 

  a. MCP Submissions: MCPs must submit the appropriate ODJFS-developed certification concurrently with the submission of the following data or documents:

 

  i. Encounter Data [as specified in the Data Quality Appendix (Apendix L)]

 

  ii. Prompt Pay Reports [as specified in the Fiscal Performance Appendix (Appendix J)]

 

  iii. Cost Reports [as specified in the Fiscal Performance Appendix (Appendix J)]

 

  b. Source of Certification: The above MCP data submissions must be certified by one of the following:

 

  i. The MCP’s Chief Executive Officer;

 

  ii. The MCP’s Chief Financial Officer, or

 

  iii. An individual who has delegated authority to sign for, or who reports directly to, the MCP’s Chief Executive Officer or Chief Financial Officer.

 

ODJFS may also require MCPs to certify as to the accuracy, completeness, and truthfulness of additional submissions.

 


Appendix I

Page 3

 

3. Prohibited Affiliations:

 

Pursuant to 42 CFR 438.610, MCPs must not knowingly have a relationship with individuals debarred by Federal Agencies, as specified in Article XII of the Baseline Provider Agreement.

 


APPENDIX J

 

FINANCIAL PERFORMANCE

 

1. SUBMISSION OF FINANCIAL STATEMENTS AND REPORTS

 

MCPs must submit the following financial reports to ODJFS:

 

  a. The National Association of Insurance Commissioners (NAIC) quarterly and annual Health Statements (hereafter referred to as the “Financial Statements”), as outlined in Ohio Administrative Code (OAC) rule 5101:3-26-09(B). The Financial Statements must include all required Health Statement filings, schedules and exhibits as stated in the NAIC Annual Health Statement Instructions including, but not limited to, the following sections: Assets, Liabilities, Capital and Surplus Account, Cash Flow, Analysis of Operations by Lines of Business, Five-Year Historical Data, and the Exhibit of Premiums, Enrollment and Utilization. The Financial Statements must be submitted to BMHC even if the Ohio Department of Insurance (ODI) does not require the MCP to submit these statements to ODI. A signed hard copy and an electronic copy of the reports in the NAIC-approved format must both be provided to ODJFS;

 

  b. Hard copies of annual financial statements for those entities who have an ownership interest totaling five percent or more in the MCP or an indirect interest of five percent or more, or a combination of direct and indirect interest equal to five percent or more in the MCP;

 

  c. Annual audited Financial Statements prepared by a licensed independent external auditor as submitted to the ODI, as outlined in OAC rule 5101:3-26-09(B);

 

  d. Medicaid Managed Care Plan Annual Ohio Department of Job and Family Services (ODJFS) Cost Report and the auditor’s certification of the cost report, as outlined in OAC rule 5101:3-26-09(B);

 

  e. Annual physician incentive plan disclosure statements and disclosure of and changes to the MCP’s physician incentive plans, as outlined in OAC rule 5101:3- 26-09(B);

 

  f. Reinsurance agreements, as outlined in OAC rule 5101:3-26-09(C);

 

  g. Prompt Pay Reports, in accordance with OAC rule 5101:3-26-09(B)(3). A hard copy and an electronic copy of the reports must be provided to ODJFS;

 

  h. Notification of requests for information and copies of information released pursuant to a tort action (i.e., third party recovery), as outlined in OAC rule 5101:3-26-09.1;

 


Appendix J

Page 2

 

  i. Financial, utilization, and statistical reports, when ODJFS requests such reports, based on a concern regarding the MCP’s quality of care, delivery of services, fiscal operations or solvency, in accordance with OAC rule 5101:3-26-06(D);

 

2. FINANCIAL PERFORMANCE MEASURES AND STANDARDS

 

This Appendix establishes specific expectations concerning the financial performance of MCPs. In the interest of administrative simplicity, nonduplication of areas of the ODI authority and its emphasis on the assurance of access to and quality of care, ODJFS will focus only on a limited number of indicators and related standards to monitor plan performance. The three indicators and standards for this contract period are identified below, along with the calculation methodologies. The source for each indicator will be the NAIC Quarterly and Annual Financial Statements.

 

a.    Indicator:    Net Worth as measured by New Worth Per Member
     Definition:    Net Worth = Total Admitted Assets minus Total Liabilities divided by Total Members across all lines of business
     Standard:    For the financial report that covers calendar year 2004, a minimum net worth per member of $115.00, as determined from the annual Financial Statement submitted to ODI and the ODJFS.
          The Net Worth Per Member (NWPM) standard is the Medicaid Managed Care Capitation amount paid to the MCP during the preceding calendar year, including delivery payments, but excluding the at-risk amount, expressed as a per-member per-month figure, multiplied by the applicable proportion below:
          0.75 if the MCP had a total membership of 100,000 or more during that calendar year
          0.90 if the MCP had a total membership of less than 100,000 for that calendar year
          If the MCP did not receive Medicaid Managed Care Capitation payments during the preceding calendar year, then the NWPM standard for the MCP is the average Medicaid Managed Care capitation amount paid to Medicaid-contracting MCPs during the preceding calendar year, including delivery payments, but excluding the at-risk amount, multiplied by the applicable proportion above.

 


Appendix J

Page 3

 

b.    Indicator:    Administrative Expense Ratio
     Definition:    Administrative Expense Ratio = Administrative Expenses divided by Total Revenue
     Standard:    Administrative Expense Ratio less than or equal to 15%, as determined from the annual Financial Statement submitted to ODI and ODJFS.

c.

   Indicator:    Overall Expense Ratio
     Definition:    Overall Expense Ratio = The sum of the Administrative Expense Ratio and the Medical Expense Ratio
          Administrative Expense Ratio = Administrative Expenses divided by Total Revenue
          Medical Expense Ratio = Medical Expenses divided by Total Revenue
     Standard:    Overall Expense Ration not to exceed 100% as determined from the annual Financial Statement submitted to ODI and ODJFS.

 

Report Period: Compliance will be determined based on the annual Financial Statement.

 

Penalty for noncompliance: Failure to meet any standard on 2.a., 2.b., or 2.c. above will result in ODJFS requiring the MCP to complete a corrective action plan (CAP) and specifying the date by which compliance must be demonstrated. Failure to meet the standard or otherwise comply with the CAP by the specified date will result in a new membership freeze unless ODJFS determines that the deficiency does not potentially jeopardize access to or quality of care or affect the MCP’s ability to meet administrative requirements (e.g., prompt pay requirements). Justifiable reasons for noncompliance may include one-time events (e.g., MCP investment in information system products).

 

In addition, ODJFS will review two liquidity indicators if a plan demonstrates potential problems in meeting related administrative requirements or the standards listed above. The two standards listed below reflect ODJFS’ expected level of performance. At this time, ODJFS has not established penalties for noncompliance with these standards; however, ODJFS will consider the MCP’s performance regarding the liquidity measures, in addition to indicators 2.a., 2.b., and 2.d., in determining whether to impose a new membership freeze, as outlined above, or to not issue or renew a contract with an MCP. The source for each indicator will be the NAIC Quarterly and annual Financial Statements.

 


Appendix J

Page 4

 

Long-term investments that can be liquidated without significant penalty within 24 hours, which a plan would like to include in Cash and Short-Term Investments in the next two measurements, must be disclosed in footnotes on the NAIC Reports. Descriptions and amounts should be disclosed. Please note that “significant penalty” for this purpose is any penalty greater than 20%. Also, enter the amortized cost of the investment, the market value of the investment, and the amount of the penalty.

 

d.

   Indicator:    Days Cash on Hand
     Definition:    Days Cash on Hand = Cash and Short-Term Investments divided by (Total Hospital and Medical Expenses plus Total Administrative Expenses) divided by 365.
     Standard:    Greater than 25 days as determined from the annual Financial Statement submitted to ODI and ODJFS.

e.

   Indicator:    Ratio of Cash to Claims Payable
     Definition:    Ratio of Cash to Claims Payable = Cash and Short-Term Investments divided by claims Payable (reported and unreported).
     Standard:    Greater than 0.83 as determined from the annual Financial Statement submitted to ODI and ODJFS.

 

If the financial statement is not submitted to ODI by the due date, the MCP continues to be obligated to submit the report to ODJFS by ODI’s originally specified due date unless the MCP requests and is granted an extension by ODJFS.

 

Failure to submit complete quarterly and annual Financial Statements on a timely basis will be deemed a failure to meet the standards and will be subject to the noncompliance penalties listed for indicators 2.a., 2.b., and 2.c., including the imposition of a new membership freeze. The new membership freeze will take effect at the first of the month following the month in which the determination was made that the MCP was non-compliant for failing to submit financial reports timely.

 

3. REINSURANCE REQUIREMENTS

 

Pursuant to the provisions of OAC rule 5101:3-26-09 (C), each MCP must carry reinsurance coverage from a licensed commercial carrier to protect against inpatient-related medical expenses incurred by Medicaid members. The annual deductible or retention amount for such insurance must be specified in the reinsurance agreement and must not exceed $75,000.00, except as provided below. Except for transplant services, and as provided below, this reinsurance must cover, at a minimum, 80% of inpatient costs incurred by one member in one year, in excess of $75,000.00.

 


Appendix J

Page 5

 

For transplant services, the reinsurance must cover, at a minimum, 50% of transplant related costs incurred by one member in one year, in excess of $75,000.00.

 

An MCP may request a higher deductible amount and/or that the reinsurance cover less than 80% of inpatient costs in excess of the deductible amount. In determining whether or not the request will be approved, the ODJFS may consider any or all of the following:

 

  a. whether the MCP has sufficient reserves available to pay unexpected claims;

 

  b. the MCP’s history in complying with financial indicators 2.a., 2.b., and 2.c., as specified in this Appendix.

 

  c. the number of members covered by the MCP;

 

  d. how long the MCP has been covering Medicaid or other members on a full risk basis.

 

The MCP has been approved to have a reinsurance policy with a deductible amount of $75,000.00 that covers 80% of inpatient costs in excess of the deductible amount for non-transplant services.

 

Penalty for noncompliance : If it is determined that an MCP failed to have reinsurance coverage, that an MCP’s deductible exceeds $75,000.00 without approval from ODJFS, or that the MCP’s reinsurance for non-transplant services covers less than 80% of inpatient costs in excess of the deductible incurred by one member for one year without approval from ODJFS, then the MCP will be required to pay a monetary penalty to ODJFS. The amount of the penalty will be the difference between the estimated amount, as determined by ODJFS, of what the MCP would have paid in premiums for the reinsurance policy if it had been in compliance and what the MCP did actually pay while it was out of compliance plus 5%. For example, if the MCP paid $3,000,000.00 in premiums during the period of non-compliance and would have paid $5,000,000.00 if the requirements had been met, then the penalty would be $2,100,000.00.

 

If it is determined that an MCP’s reinsurance for transplant services covers less than 50% of inpatient costs incurred by one member for one year, the MCP will be required to develop a corrective action plan (CAP).

 

4. PROMPT PAY REQUIREMENTS

 

In accordance with 42 CFR 447.46, MCPs must pay 90% of all submitted clean claims within 30 days of the date of receipt and 99% of such claims within 90 days of the date of receipt, unless the MCP and its contracted provider(s) have established an alternative payment schedule that is mutually agreed upon and described in their contract. The prompt pay requirement applies to the processing of both electronic and paper claims for contracting providers by the MCP and delegated claims processing entities.

 


Appendix J

Page 6

 

The date of receipt is the date the MCP receives the claim, as indicated by its date stamp on the claim. The date of payment is the date of the check or date of electronic payment transmission. A claim means a bill from a provider for health care services that is assigned a unique identifier. A claim does not include an encounter form.

 

A “claim” can include any of the following: (1) a bill for services; (2) a line item of services; or (3) all services for one recipient within a bill. A “clean claim” is a claim that can be processed without obtaining additional information from the provider of a service or from a third party.

 

Clean claims do not include payments made to a provider of service or a third party where the timing of payment is not directly related to submission of a completed claim by the provider of service or third party (e.g., capitation). A clean claim also does not include a claim from a provider who is under investigation for fraud or abuse, or a claim under review for medical necessity.

 

Penalty for noncompliance : Noncompliance with prompt pay requirements will result in progressive penalties to be assessed on a quarterly basis, as outlined in Appendix N of the Provider Agreement.

 

5. PHYSICIAN INCENTIVE PLAN DISCLOSURE REQUIREMENTS

 

MCPs must comply with the physician incentive plan requirements stipulated in 42 CFR 438.6(h). If the MCP operates a physician incentive plan, no specific payment can be made directly or indirectly under this physician incentive plan to a physician or physician group as an inducement to reduce or limit medically necessary services furnished to an individual.

 

If the physician incentive plan places a physician or physician group at substantial financial risk [as determined under paragraph (d) of 42 CFR 422.208] for services that the physician or physician group does not furnish itself, the MCP must assure that all physicians and physician groups at substantial financial risk have either aggregate or per-patient stop-loss protection in accordance with paragraph (f) of 42 CFR 422.208, and conduct periodic surveys in accordance with paragraph (h) of 42 CFR 422.208.

 

In accordance with 42 CFR 417.479 and 42 CFR 422.210, MCPs must maintain copies of the following required documentation and make this information available to ODJFS upon request:

 

  a. A description of the types of physician incentive arrangements the MCP has in place which indicates whether they involve a withhold, bonus, capitation, or other arrangement. If a physician incentive arrangement involves a withhold or bonus, the percent of the withhold or bonus must be specified.

 


Appendix J

Page 7

 

  b. A description of the panel size for each physician incentive plan. If patients are pooled, then the pooling method used to determine if substantial financial risk exists must also be specified.

 

  c. If more than 25% of the total potential payment of a physician/group is at risk for referral services, the MCP must maintain a copy of the results of the required patient satisfaction survey and documentation verifying that the physician or physician group has adequate stop-loss protection, including the type of coverage (e.g., per member per year, aggregate), the threshold amounts, and any coinsurance required for amounts over the threshold.

 

Upon request by a member or a potential member and no later than 14 calendar days after the request, the MCP must provide the following information to the member: (1) whether the MCP uses a physician incentive plan that affects the use of referral services; (2) the type of incentive arrangement; (3) whether stop-loss protection is provided; and (4) a summary of the survey results if the MCP was required to conduct a survey. The information provided by the MCP must adequately address the member’s request.

 

6. NOTIFICATION OF REGULATORY ACTION

 

Any MCP notified by the ODI of proposed or implemented regulatory action must report such notification and the nature of the action to ODJFS no later than one working day after receipt from ODI. The ODJFS may request, and the MCP must provide, any additional information as necessary to assure continued satisfaction of program requirements. MCPs may request that information related to such actions be considered proprietary in accordance with established ODJFS procedures. Failure to comply with this provision will result in an immediate membership freeze.

 


APPENDIX K

 

QUALITY ASSESSMENT AND PERFORMANCE IMPROVEMENT PROGRAM

 

As required by federal regulation, 42 CFR 438.240, each managed care plan (MCP) must have an ongoing Quality Assessment and Performance Improvement Program (QAPI) that is annually prior-approved by the Ohio Department of Job and Family Services (ODJFS). The program must include the following elements:

 

1. PERFORMANCE IMPROVEMENT PROJECTS

 

Each MCP must conduct performance improvement projects (PIPs), including those specified by ODJFS. PIPs must achieve, through periodic measurements and intervention, significant and sustained improvement in clinical and non-clinical areas which are expected to have a favorable effect on health outcomes and satisfaction. MCPs must adhere to ODJFS PIP content and format specifications.

 

All ODJFS-specified PIPs must be prior-approved by ODJFS. As part of the external quality review organization (EQRO) process, the EQRO will assist MCPs with conducting PIPs by providing technical assistance and will annually validate the PIPs. In addition, the MCP must annually submit to ODJFS the status and results of each PIP.

 

Starting in State Fiscal Year (SFY) 2004, MCPs must initiate the following two (2) PIPs:

 

  a. Non-clinical Topic: Identifying children with special health care needs.

 

  b. Clinical Topic: Well-child visits during the first 15 months of life.

 

Starting in SFY 2005, MCPs must initiate an additional PIP which will be specified by ODJFS. In addition, as noted in Appendix M, several of the Clinical Performance Measures, if a MCP fails to meet the Minimum Performance Standard, the MCP will be required to complete a PIP.

 

2. UNDER- AND OVER-UTILIZATION

 

Each MCP must have mechanisms in place to detect under- and over-utilization of health care services. The MCP must specify the mechanisms used to monitor utilization in its annual submission of the QAPI program to ODJFS.

 

It should also be noted that pursuant to the program integrity provisions outlined in Appendix I, MCPs must monitor for the potential under-utilization of services by their members in order to assure that all Medicaid-covered services are being provided, as required. If any under-utilized services are identified, the MCP must immediately investigate and correct the problem(s) which resulted in such under-utilization of services.

 


Appendix K

Page 2

 

In addition, beginning in SFY 2005, the MCP must conduct an ongoing review of service denials and must monitor utilization on an ongoing basis in order to identify services which may be under-utilized.

 

3. SPECIAL HEALTH CARE NEEDS

 

Each MCP must have mechanisms in place to assess the quality and appropriateness of care furnished to children with special health care needs. The MCP must specify the mechanisms used in its annual submission of the QAPI program to ODJFS.

 

4. SUBMISSION OF DATA

 

Each MCP must submit clinical performance measurement data as required by ODJFS that enables ODJFS to calculate standard measures. Refer to Appendix M “Performance Evaluation” for a more comprehensive description of the clinical performance measures.

 

Each MCP must also submit clinical performance measurement data as required by ODJFS that uses standard measures as specified by ODJFS. MCPs are required to submit Health Employer Data Information Set (HEDIS) audited data for the following measures:

 

  a. Comprehensive Diabetes Care

 

  b. Child Immunization Status

 

  c. Adolescent Immunization Status

 

The measures must have received a “report” designation from the HEDIS certified auditor and must be specific to the Medicaid population. Data must be submitted annually and in an electronic format. Data will be used for MCP clinical performance monitoring and will be incorporated into comparative reports developed by the EQRO.

 

This requirement will be phased in over a two-year period. MCPs that do not have HEDIS-audited measures during calendar year (CY) 2004 will have the data collected and audited as part of the EQRO process. All MCPs will be required to submit the HEDIS-audited measures for the contract period beginning July 1, 2004.

 

5. EQRO EVALUATION AND NON-DUPLICATION OF MANDATORY ACTIVITIES

 

The EQRO will conduct administrative compliance assessments and QAPI program reviews for each MCP every three (3) years. The review will cover all aspects of the QAPI program and other quality and care coordinator areas as specified by ODJFS. In accordance with 42 CFR 438, MCPs with accreditation from a national accrediting organization approved by the Centers for Medicare and Medicaid Services (CMS) may request a non-duplication exemption from certain specified components of the administrative review. Non-duplication exemptions may not be requested for SFY05.

 


Appendix K

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6. MCP AND ODJFS ANNUAL EVALUATION

 

Each MCP must annually submit an evaluation of the effectiveness and impact of their QAPI program. ODJFS will review the effectiveness of each MCP’s QAPI by reviewing the MCP’s self-evaluation, submission of required data, report on the status of each PIP provided by the MCP, the validation of the PIPs as conducted by the EQRO, and the EQRO’s review of the MCP’s QAPI functions.

 

7. EXTERNAL QUALITY REVIEW MINIMUM SCORE

 

As outlined in Appendix M, each MCP must achieve a minimum score of seventy-five percent (75%) for each clinical study and the administrative component. In addition, each MCP must achieve an overall score of at least seventy-five percent (75%).

 

For all studies that are finalized during the contract period, if an MCP is noncompliant with the clinical study and administrative scoring requirements, a corrective action plan (CAP) must be developed by the MCP. Serious deficiencies in the overall score may result in immediate termination or non-renewal of the provider agreement (Examples of an external quality review serious deficiency is a score of less than seventy-five percent (75%) for each clinical study or a score of less than seventy-five percent (75%) for the administrative component with a score of less than seventy-five percent (75%) on the preponderance of clinical studies). Refer to Appendix M “Performance Evaluation” for a more comprehensive description of minimum performance standards.

 


APPENDIX L

 

DATA QUALITY

 

A high level of performance on the data quality measures established in this appendix is crucial in order for the Ohio Department of Job and Family Services (ODJFS) to determine the value of the Medicaid Managed Health Care Program and to evaluate Medicaid consumers’ access to and quality of services. Data collected from MCPs are used in key performance assessments such as the external quality review, clinical performance measures, utilization review, care coordination and case management, and in determining incentives. The data will also be used in conjunction with the cost reports in setting the 2005 premium payment rates.

 

Data sets collected from MCPs with data quality standards include: encounter data; screening, assessment, and case management data; data used in the external quality review; members’ PCP data; and appeal and grievance data.

 

1. ENCOUNTER DATA

 

For detailed descriptions of the encounter data quality measures below, see ODJFS Methods for Encounter Data Quality Measures.

 

1.a. Encounter Data Completeness

 

Each MCP ’s encounter data submissions will be assessed for completeness. The MCP is responsible for collecting information from providers and reporting the data to ODJFS in accordance with program requirements established in Appendix C, MCP Responsibilities. Failure to do so jeopardizes the MCP ’s ability to demonstrate compliance with other performance standards.

 

1.a.i. Encounter Data Volume

 

Measure : The volume measure for each service category, as listed in Table 1 below, is the rate of utilization (e.g., discharges, visits) per 1,000 member months (MM).

 

Report Period: The report periods for the SFY 2005 and SFY 2006 contract periods are listed in the table below.

 


Appendix L

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Table 1. Report Periods for the SFY 2005 and 2006 Contract Periods

 

Quarterly Report Periods


  

Data Source:

Estimated Encounter

Data File Update


  

Quarterly Report

Estimated Issue Date


   Contract Period

Qtr1 thru Qtr 4 2003 &

Qtr 1 2004

   July 2004    August 2004    SFY 2005

Qtr1 thru Qtr 4 2003 &

Qtr 1, Qtr 2 2004

   October 2004    November 2004   

Qtr 1 thru Qtr 4 2003 &

Qtr 1 thru Qtr 3 2004

   January 2005    February 2005   

Qtr 1 thru Qtr 4 2003 &

Qtr 1 thru Qtr 4 2004

   April 2005    May 2005   

Qtr 1 thru Qtr 4 2003 &

Qtr 1 thru Qtr 4 2004, &

Qtr 1 2005

   July 2005    August 2005    SFY 2006

Qtr 1 thru Qtr 4 2003,

Qtr 1 thru Qtr 4 2004, &

Qtr 1, Qtr 2 2005

   October 2005    November 2005   

Qtr 1 thru Qtr 4 2003,

Qtr 1 thru Qtr 4 2004, &

Qtr 1 thru Qtr 3 2005

   January 2006    February 2006   

Qtr 1 thru Qtr 4 2003,

Qtr 1 thru Qtr 4 2004, &

Qtr 1 thru Qtr 4 2005

   April 2006    May 2006   

 

Qtr1 = January to March

   Qtr2 = April to June    Qtr3 = July to September    Qtr4 = October to December

 

Data Quality Standard: The utilization rate for all service categories listed in Table 2 must be equal to or greater than the standard established in Table 2 below.

 


Appendix L

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Table 2. Standards – Encounter Data Volume

 

Category


  

Measure per

1,000/MM


  

Standard for Dates

of Service

1/1/2003 thru 6/30/2004


  

Standard for

Dates of Service

on or after 7/1/2004


  

Description


      SFY ’04 Methods

   SFY ‘05 Methods

  

Inpatient Hospital

   Discharges    5.4    5.0    General/acute care, excluding newborns and mental health and chemical dependency services

Emergency

Department

   Visits    51.6    52.7    Includes physician and hospital emergency department encounters

Dental

      38.2    41.7    Non-institutional and hospital dental visits

Vision

      11.6    11.6    Non-institutional and hospital outpatient optometry and ophthalmology visits

Primary and

Specialist Care

      220.1    225.7    Physician/practitioner and hospital outpatient visits

Ancillary Services

      144.7    123.0    Ancillary visits

Behavioral Health

   Service    7.6    8.6    Inpatient and outpatient behavioral encounters

Pharmacy

   Prescriptions    388.5    457.6    Prescribed drugs

 

Determination of Compliance: Performance is monitored once every quarter for the entire report period. If the standard is not met for every service category in all quarters of the report period, then the MCP will be determined to be noncompliant for the report period.

 

Penalty for noncompliance: The first time an MCP is noncompliant with a standard for this measure, ODJFS will issue a Sanction Advisory informing the MCP that any future noncompliance instances with the standard for this measure will result in ODJFS imposing a monetary sanction. Upon all subsequent measurements of performance, if an MCP is again determined to be noncompliant with the standard, ODJFS will impose a monetary sanction (see Section 6) of two percent of the current month ’s premium payment. Monetary sanctions will not be levied for consecutive quarters that an MCP is determined to be noncompliant. If an MCP is noncompliant for three consecutive quarters, membership will be frozen. Once the MCP is determined to be compliant with the standard and the violations/deficiencies are resolved to the satisfaction of ODJFS, the penalties will be lifted, if applicable, and monetary sanctions will be returned. Special consideration will be made for MCPs with less than 1,000 members.

 


Appendix L

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1.a.ii. Encounter Data Omissions

 

Measure: Omission studies will evaluate the completeness of the encounter data. This study will compare the medical records of members during the time of membership to the encounters submitted. The encounters documented in the medical record that do not appear in the encounter data will be counted as omissions.

 

Report Period: In order to provide timely feedback on the omission rate of encounters, the report period will be the most recent from when the measure is initiated. This measure is conducted annually.

 

Medical records retrieval from the provider and submittal to ODJFS or its designee is an integral component of the omission measure. ODJFS has optimized the sampling to minimize the number of records required. This methodology requires a high record submittal rate. To aid MCPs in achieving a high submittal rate, ODJFS will give at least an 8 week period to retrieve and submit medical records as a part of the validation process. A record submittal rate will be calculated as a percentage of all records requested for the study.

 

Data Quality Standard: The data quality standard is a maximum omission rate of 35% for the study that will be finalized during contract period 2005,15% for the study finalized during contract period 2006, and 5% for the study finalized during contract period 2007 and for subsequent studies.

 

Penalty for Noncompliance: The first time an MCP is noncompliant with a standard for this measure, ODJFS will issue a Sanction Advisory informing the MCP that any future noncompliance instances with the standard for this measure will result in ODJFS imposing a monetary sanction.

 

Upon all subsequent measurements of performance, if an MCP is again determined to be noncompliant with the standard, ODJFS will impose a monetary sanction (see Section 6) of one percent of the current month ’s premium payment. Once the MCP is performing at standard levels and violations/deficiencies are resolved to the satisfaction of ODJFS, the money will be refunded.

 

1.a.iii. Incomplete Outpatient Hospital Data

 

Since July 1,1997, MCPs have been required to provide both the revenue code and the HCPCS code on applicable outpatient hospital encounters. ODJFS will be monitoring, on a quarterly basis, the percentage of hospital encounters which contain a revenue code and CPT/HCPCS code. A CPT/HCPCS code must accompany certain revenue center codes. These codes are listed in Appendix B of Ohio Administrative Code rule 5101:3-2-21 (fee-for-service outpatient hospital policies) and in the methods for calculating the completeness measures.

 

Measure: The percentage of outpatient hospital line items with certain revenue center codes, as explained above, which had an accompanying valid procedure (CPT/HCPCS) code.

 


Appendix L

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Report Period: For the SFY 2005 contract period, performance will be evaluated using the following report periods: January - March 2004; April - June 2004; July - September 2004; October - December 2004. For the SFY 2006 contract period, performance will be evaluated using the following report periods: January - March 2005; April – June 2005; July - September 2005; October - December 2005.

 

Data Quality Standard: The data quality standard is a minimum rate of 95%.

 

Penalty for noncompliance: The first time an MCP is noncompliant with a standard for this measure, ODJFS will issue a Sanction Advisory informing the MCP that any future noncompliance instances with the standard for this measure will result in ODJFS imposing a monetary sanction.

 

Upon all subsequent quarterly measurements of performance, if an MCP is again determined to be noncompliant with the standard, ODJFS will impose a monetary sanction (see Section 6) of one percent of the current month ’s premium payment. Once the MCP is performing at standard levels and violations/deficiencies are resolved to the satisfaction of ODJFS, the money will be refunded.

 

1.a.iv. Incomplete Data For Last Menstrual Period

 

As outlined in ODJFS Encounter Data Specifications, the last menstrual period (LMP) field is a required encounter data field. It is discussed in Item 14 of the “HCFA 1500 Billing Instructions. ” The date of the LMP is essential for calculating the clinical performance measures and allows the ODJFS to adjust performance expectations for the length of a pregnancy.

 

The occurrence code and date fields on the UB-92, which are “optional ” fields, can also be used to submit the date of the LMP. These fields are described in Items 32a & b, 33a & b, 34a & b, 35a & b of the “Inpatient Hospital ” and “Outpatient Hospital UB-92 Claim Form Instructions.

 

An occurrence code value of “10 ” indicates that a LMP date was provided. The actual date of the LMP would be given in the “Occurrence Date ” field.

 

Measure: The percentage of recipients with a live birth during the SFY where a “valid ” LMP date was given on one or more of the recipient ’s perinatal claims. If the LMP date is before the date of birth and there is a difference of between 119 and 315 days between the date the recipient gave birth and the LMP date, then the LMP date will be considered a valid date.

 

Report Period: For the SFY 2005 contract period, performance will be evaluated using the January - December 2004 report period. For the SFY 2006 contract period, performance will be evaluated using the January - December 2005 report period.

 


Appendix L

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Data Quality Standard: The data quality standard is 70% for encounters with dates of service in C Y 2003 and 80% for CY 2004 and thereafter.

 

Penalty for noncompliance: The first time an MCP is noncompliant with a standard for this measure, ODJFS will issue a Sanction Advisory informing the MCP that any future noncompliance instances with the standard for this measure will result in ODJFS imposing a monetary sanction. Upon all subsequent measurements of performance, if an MCP is again determined to be noncompliant with the standard, ODJFS will impose a monetary sanction (see Section 6) of one percent of the current month ’s premium payment. Once the MCP is performing at standard levels and violations/deficiencies are resolved to the satisfaction of ODJFS, the money will be refunded.

 

1.a.v. Rejected Encounters

 

Encounters submitted to ODJFS that are incomplete or inaccurate are rejected and reported back to the MCPs on the Exception Report. If an MCP does not resubmit rejected encounters, ODJFS’ encounter data set will be incomplete.

 

Measure 1 only applies to MCPs that have had Medicaid membership for more than one year.

 

Measure 1: The percentage of encounters submitted to ODJFS that are rejected.

 

Report Period: For the SFY 2005 contract period, performance will be evaluated using the following report periods: April - June 2004; July - September 2004; October - December 2004; and January - March 2005. For the SFY 2006 contract period, performance will be evaluated using the following report periods: April - June 2005; July - September 2005; October - December 2005 and January - March 2006.

 

Data Quality Standard 1: Data Quality Standard 1 is a maximum encounter data rejection rate of 10% for each tape format for encounters submitted in SFY 2004 and thereafter.

 

Determination of Compliance: Performance is monitored once every quarter. Compliance determination with the standard applies only to the quarter under consideration and does not include performance in previous quarters.

 

Penalty for noncompliance with Data Quality Standard 1: The first time an MCP is noncompliant with a standard for this measure, ODJFS will issue a Sanction Advisory informing the MCP that any future noncompliance instances with the standard for this measure will result in ODJFS imposing a monetary sanction. Upon all subsequent measurements of performance, if an MCP is again determined to be noncompliant with the standard, ODJFS will impose a monetary sanction (see Section 6) of one percent of the current month ’s premium payment. The monetary sanction will be applied for each tape format that is determined to be out of compliance.

 


Appendix L

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Once the MCP is performing at standard levels and violations/deficiencies are resolved to the satisfaction of ODJFS, the money will be refunded.

 

Measure 2 only applies to MCPs that have had Medicaid membership for one year or less.

 

Measure 2: The percentage of encounters submitted to ODJFS that are rejected.

 

Report Period: The report period for Measure 2 is three months. Results are calculated and performance is monitored quarterly. The first quarter begins with the first three months of enrollment.

 

Data Quality Standard 2: The data quality standard is a maximum encounter data rejection rate for each tape format as follows:

 

First & second quarters with membership:

   50%

Third & fourth quarters with membership:

   25%

 

Tapes that are totally rejected will not be considered in the determination of noncompliance.

 

Determination of Compliance: Performance is monitored once every quarter. Compliance determination with the standard applies only to the quarter under consideration and does not include performance in previous quarters.

 

Penalty for Noncompliance with Data Quality Standard 2: If the MCP is determined to be noncompliant for either standard, ODJFS will impose a monetary sanction of one percent of the MCP’s current month’s premium payment. The monetary sanction will be applied only once per measure per compliance determination period and will not exceed a total of two percent of the MCP’s current month’s premium payment. Once the MCP is performing at standard levels and violations/deficiencies are resolved to the satisfaction of ODJFS, the money will be refunded. Special consideration will be made for MCPs with less than 1,000 members.

 

1.a.vi. Acceptance Rate

 

This measure only applies to MCPs that have had Medicaid membership for one year or less.

 

Measure: The rate of encounters (encounters per 1,000 member months (MM)) submitted to ODJFS.

 

Report Period: The report period for this measure is three months. Results are calculated and performance is monitored quarterly. The first quarter begins with the first three months of enrollment.

 


Appendix L

Page 8

 

Data Quality Standard: The data quality standard is a monthly minimum accepted rate of encounters for each tape format as follows:

 

First and second quarters with membership:

  

50 encounters per 1,000 MM for NCPDP

    

65 encounters per 1,000 MM for NSF

    

20 encounters per 1,000 MM for UB-92

Third and fourth quarters with membership:

  

250 encounters per 1,000 MM for NCPDP

    

350 encounters per 1,000 MM for NSF

    

100 encounters per 1,000 MM for UB-92

 

Determination of Compliance: Performance is monitored once every quarter. Compliance determination with the standard applies only to the quarter under consideration and does not include performance in previous quarters.

 

Penalty for Noncompliance: If the MCP is determined to be noncompliant with the standard, ODJFS will impose a monetary sanction of one percent of the MCP’s current month’s premium payment. The monetary sanction will be applied only once per measure per compliance determination period and will not exceed a total of two percent of the MCP’s current month’s premium payment. Once the MCP is performing at standard levels and violations/deficiencies are resolved to the satisfaction of ODJFS, the money will be refunded. Special consideration will be made for MCPs with less than 1,000 members.

 

1.a.vii. Incomplete Birth Weight Data

 

Measure: The percentage of newborn delivery inpatient encounters during the state fiscal year which contained a birth weight. If a value of “88” through “96” is found on any of the five condition code fields on the UB-92 inpatient claim format, then the encounter will be considered to have a birth weight. The condition code fields are described in Items 24-30 of the “Inpatient Hospital, UB-92 Claim Form Instructions.”

 

Report Period: For the SFY 2005 contract period, performance will be evaluated using the January - December 2004 report period. For the SFY 2006 contract period, performance will be evaluated using the January - December 2005 report period.

 

Data Quality Standard: The data quality standard is 50% for encounters with dates of service in CY 2003, 70% in CY 2004, and 90% in CY 2005 and thereafter.

 

Penalty for noncompliance: For report period SFY 2004 and thereafter, if an MCP is determined to be noncompliant with the standard, ODJFS will impose a monetary sanction (see Section 6) of one percent of the current month ’s premium payment. Once the MCP is performing at standard levels and violations/deficiencies are resolved to the satisfaction of ODJFS, the money will be refunded.

 


Appendix L

Page 9

 

1.a.viii. Clinical Performance Measures

 

Results that reflect clinical services rendered for the Clinical Performance Measures as described in Appendix M, Performance Evaluation, depend on complete encounter data. The completeness of the encounter data is assessed for all Clinical Performance Measures by calculating a composite score.

 

Report Period: For the SFY 2005 contract period, performance will be evaluated using the January - December 2004 report period. For the SFY 2006 contract period, performance will be evaluated using the January - December 2005 report period.

 

For the SFY 2005 contract period, the results of the following CY 2004 Clinical Performance Measures will be used to calculated the composite score:

 

1. Perinatal Care – Frequency of Ongoing Prenatal Care

 

2. Perinatal Care – Initiation of Prenatal Care

 

3. Perinatal Care – Postpartum Care

 

4. Preventive Care for Children – Well-Child Visits

 

5. Use of Appropriate Medication for People with Asthma

 

6. Annual Dental Visits

 

7. Lead Screening

 

The composite score will be determined by considering whether or not the MCP’ s results for each measure are within 70% of the results of the best performing MCP. Points will be awarded for each measure and summed to calculate the composite score. Points for each measure will be awarded as follows:

 

MCP’s results below 70% of the results of the best performing MCP:

   0 points

MCP’s results equal to or above 70% of the results of the best performing MCP:

   1 point

 

The maximum composite score attainable is seven. For measures with multiple components, each component will contribute equally to the score for the whole measure, e.g., the results for each of the three age ranges will contribute to one-third of the score of the well-child visit measure.

 


Appendix L

Page 10

 

Monetary sanctions between 0% and 5% of the current month’s premium payment will be determined according to the following table:

 

Composite Score


 

Monetary Sanction


7

  0%

6

  0%

5

  0%

4

  1%

3

  2%

2

  3%

1

  4%

0

  5%

 

In order to transition to the new method of calculating the clinical performance measures composite score for contract period SFY 2004, a one-time revision will be made in determining the method of refunding fines applied to the SFY 2002 results.

 

For MCPs that were sanctioned for low performance for SFY 2002 results, fines will be refunded only if an MCP’s CY 2003 or CY 2004 composite score is high enough (5,6, or 7) to result in no additional fine being applied.

 

For the SFY 2005 contract period and later, when each year’s results for the Clinical Performance Measures are finalized, a new composite score will be determined and ODJFS will impose new monetary sanctions, if applicable. At this time, if the composite score is higher than the prior year, then the prior year’s monetary sanctions related to this data quality measure will be refunded, if applicable. If a higher composite score is not achieved within two years of a monetary sanction imposed under this data quality measure, then the monetary sanction will not be refunded.

 

1.b. Encounter Data Accuracy

 

As with data completeness, the MCPs are responsible for assuring the collection and submission of accurate data to ODJFS. Failure to do so jeopardizes the MCP’s performance credibility and, if not corrected, will be assumed to indicate a failure in actual performance.

 

1.b.i. Encounter Data Accuracy Study

 

Measure: ODJFS validates the encounter data by measuring the rate of agreement between encounters and the corresponding medical records. The focus of the accuracy study will be on delivery encounters. Its primary purpose will be to verify that MCPs submit encounter data accurately and to ensure only one payment is made per delivery. The rate of appropriate payments will be determined by comparing a sample of delivery payments to the medical record.

 


Appendix L

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Report Period: In order to provide timely feedback on the accuracy rate of encounters, the report period will be the most recent from when the measure is initiated. This measure is conducted annually.

 

Medical records retrieval from the provider and submittal to ODJFS or its designee is an integral component of the validation process. ODJFS has optimized the sampling to minimize the number of records required. This methodology requires a high record submittal rate. To aid MCPs in achieving a high submittal rate, ODJFS will give at least an 8 week period to retrieve and submit medical records as a part of the validation process. A record submittal rate will be calculated as a percentage of all records requested for the study.

 

Data Quality Standard 1: For results that are finalized during the contract year, the accuracy rate for encounters generating delivery payments is 100%.

 

Penalty for noncompliance: The MCP must participate in a detailed review of delivery payments made for deliveries during the report period. Any duplicate or unvalidated delivery payments must be returned to ODJFS.

 

Data Quality Standard 2: A minimum record submittal rate of 85%

 

Penalty for noncompliance: For all encounter data accuracy studies that are completed during this contract period, if an MCP is noncompliant with the standard, ODJFS will impose a non-refundable $10,000 monetary sanction.

 

1.b.ii. Generic Provider Number Usage

 

Measure: This measure is the percentage of non-pharmacy encounters with the generic provider number. Providers submitting claims which do not have an MMIS provider number must be submitted to ODJFS with the generic provider number 9111115.

 

All other encounters are required to have the MMIS provider number of the servicing provider. The report period for this measure is quarterly.

 

Report Period: For the SFY 2005 contract period, performance will be evaluated using the following report periods: January - March 2004; April - June 2004; July - September, 2004; October - December 2004. For the SFY 2006 contract period, performance will be evaluated using the following periods: January - March 2005; April - June 2005; July - September 2005; October - December 2005.

 

Data Quality Standard: A maximum generic provider usage rate of 10%.

 


Appendix L

Page 12

 

Penalty for noncompliance: The first time an MCP is noncompliant with a standard for this measure, ODJFS will issue a Sanction Advisory informing the MCP that any future noncompliance instances with the standard for this measure will result in ODJFS imposing a monetary sanction. Upon all subsequent measurements of performance, if an MCP is again determined to be noncompliant with the standard, ODJFS will impose a monetary sanction (see Section 6) of three percent of the current month’s premium payment. Once the MCP is performing at standard levels and violations/deficiencies are resolved to the satisfaction of ODJFS, the money will be refunded.

 

1.c. Timely Submission of Encounter Data

 

1.c.i. Timeliness

 

ODJFS recommends submitting encounters no later than thirty-five days after the end of the month in which they were paid. ODJFS does not monitor standards specifically for timeliness, but the minimum claims volume (Section 1 .a.i.) and the rejected encounter (Section 1 .a.v.) standards are based on encounters being submitted within this time frame.

 

1.c.ii. Submission of Encounter Data Tapes

 

MCP submissions of encounter data tapes to ODJFS are limited to two per format per month. Should an MCP wish to send additional tapes, permission to do so must be obtained by contacting BMHC.

 

Information concerning the proper submission of encounter data may be obtained from the ODJFS Encounter Data File and Submission Specifications document. The MCP must submit a letter of certification, using the form required by ODJFS, with each encounter data tape. The letter of certification must be signed by the MCP’s Chief Executive Officer (CEO), Chief Financial Officer (CFO), or an individual who has delegated authority to sign for, and who reports directly to, the MCP’s CEO or CFO.

 

2. SCREENING, ASSESSMENT, AND CASE MANAGEMENT DATA

 

ODJFS designed a screening, assessment, and case management system (SACMS) in order to monitor MCP compliance with program requirements specified in Appendix G, Coverage and Services. Each MCP’s screening, assessment, and case management data submissions will be assessed for completeness and accuracy. The MCP is responsible for submitting a screening and assessment file (see Section 1 .b. of Appendix M, Performance Evaluation, for exceptions to this requirement) and a case management file every month. Failure to do so jeopardizes the MCP’s ability to demonstrate compliance with CSHCN requirements. For detailed descriptions of the screening, assessment, and case management measures below, see ODJFS Methods for Screening, Assessment, and Case Management Data Quality Measures.

 


Appendix L

Page 13

 

2.a. Screening, Assessment, and Case Management System Data Accuracy

 

2.a.i. Open Case Management Spans for Disenrolled Members

 

Measure: The percentage of the MCP’s adult and children case management records in the Screening, Assessment, and Case Management System that have open case management date spans for members who have disenrolled from the MCP.

 

Report Period: For the SFY 2005 contract period, performance will be evaluated using the January - June 2004 and July - December 2004 report periods. For the SFY 2006 contract period, performance will be evaluated using the January - June 2005 and July - December 2005 report periods.

 

Data Quality Standard: A rate of open case management spans for disenrolled members of no more than 1.0%.

 

Penalty for noncompliance: If an MCP is noncompliant with the standard, then the ODJFS will issue a Sanction Advisory informing the MCP that a monetary sanction will be imposed if the MCP is noncompliant for any future report periods. Upon all subsequent semi-annual measurements of performance, if an MCP is again determined to be noncompliant with the standard, ODJFS will impose a monetary sanction of one-half of one percent of the current month’s premium payment. Once the MCP is performing at standard levels and violations/deficiencies are resolved to the satisfaction of ODJFS, the money will be refunded.

 

2.b. Timely Submission of Screening and Assessment Files and Case Management Files

 

Data Quality Submission Requirement: The MCP must submit Screening and Assessment and Case Management files on a monthly basis according to the specifications established in ODJFS Screening, Assessment, and Case Management File and Submission Specifications.

 

Penalty for noncompliance: See Appendix N, Compliance Assessment System, for the penalty for noncompliance with this requirement.

 

3. EXTERNAL QUALITY REVIEW DATA

 

In accordance with federal law and regulations, ODJFS is required to conduct an independent quality review of contracting managed care plans. The OAC rule 5101:3-26-07(C) requires MCPs to submit data and information as requested by ODJFS or its designee for the annual external quality review.

 

Two information sources are integral to these studies: encounter data and medical records. Because encounter data is used to draw samples for the clinical studies, quality must be sufficient to ensure valid sampling.

 


Appendix L

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An adequate number of medical records must then be retrieved from providers and submitted to ODJFS or its designee in order to generalize results to all applicable members. To aid MCPs in achieving the required medical record submittal rate, ODJFS will give at least an eight week period to retrieve and submit medical records.

 

If an MCP does not complete a study because either their encounter data is of insufficient quality or too few medical records are submitted, accurate evaluation of clinical quality in the study area cannot be determined for the individual MCP and the assurance of adequate clinical quality for the program as a whole is jeopardized.

 

3.a. Independent External Quality Review

 

Measure: The independent external quality review covers both administrative and clinical focus areas of study.

 

Report Period: The report period is one year. Results are calculated and performance is monitored annually. Performance is measured with each review.

 

Data Quality Standard 1: Sufficient encounter data quality in each study area to draw a sample as determined by the external quality review organization

 

Penalty for noncompliance with Data Quality Standard 1: For each study that is completed during this contract period, if an MCP is noncompliant with the standard, ODJFS will impose a non-refundable $10,000 monetary sanction.

 

Data Quality Standard 2: A minimum record submittal rate of 85 percent for each clinical measure.

 

Penalty for noncompliance for Data Quality Standard 2: For each study that is completed during this contract period, if an MCP is noncompliant with the standard, ODJFS will impose a non-refundable $10,000 monetary sanction.

 

4. MEMBERS=PCPDATA

 

Data Quality Submission Requirement: The MCP must submit a Members’ Designated PCP Data files on a monthly basis according to the specifications established in ODJFS Members’ PCP Data File and Submission Specifications.

 

Penalty for noncompliance: See Appendix N, Compliance Assessment System, for the penalty for noncompliance with this requirement.

 


Appendix L

Page 15

 

5. APPEALS AND GRIEVANCES DATA

 

Pursuant to OAC rule 5101:3-26-08.4, MCPs are required to submit information at least monthly to ODJFS regarding appeal and grievance activity. ODJFS requires these submissions to be in an electronic data file format pursuant to the Appeal File and Submission Specifications and Grievance File and Submission Specifications.

 

The appeal data file and the grievance data file must include all appeal and grievance activity, respectively, for the previous month, and must submitted by the ODJFS-specified due date. These data files must be submitted in the ODJFS- specified format and with the ODJFS- specified filename in order to be successfully processed.

 

Penalty for noncompliance: MCPs who fail to submit their monthly electronic data files to the ODJFS by the specified due date or who fail to resubmit, by no later than the end of that month, a file which meets the data quality requirements will be subject to penalty as stipulated under the Compliance Assessment System (Appendix N).

 

6. NOTES

 

6.a. Penalties, Including Monetary Sanctions, for Noncompliance

 

Penalties for noncompliance with standards outlined in this appendix, including monetary sanctions, will be imposed as the results are finalized. With the exception of Sections 1.a.i. and 1.a.v., no monetary sanctions described in this appendix will be imposed if the MCP is in its first contract year of Medicaid program participation. Notwithstanding the penalties specified in this Appendix, ODJFS reserves the right to apply the most appropriate penalty to the area of deficiency identified when an MCP is determined to be noncompliant with a standard. Monetary penalties for noncompliance on an individual measure for each period compliance is determined in this appendix will not exceed $300,000.

 

Refundable monetary sanctions will be based on the premium payment in the month of the cited deficiency and due within 30 days of notification by ODJFS to the MCP of the amount.

 

Any monies collected through the imposition of such a sanction will be returned to the MCP (minus any applicable collection fees owed to the Attorney General=s Office, if the MCP has been delinquent in submitting payment) after the MCP has demonstrated full compliance with the particular program requirement and the violations/deficiencies are resolved to the satisfaction of ODJFS. If an MCP does not comply within two years of the date of notification of noncompliance, then the monies will not be refunded.

 


Appendix L

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6.b. Combined Remedies

 

If ODJFS determines that one systemic problem is responsible for multiple deficiencies, ODJFS may impose a combined remedy which will address all areas of deficient performance. The total fines assessed in any one month will not exceed 15% of the MCP ’s monthly premium payment.

 

6.c. Membership Freezes

 

MCPs found to have a pattern of repeated or ongoing noncompliance may be subject to a membership freeze.

 

6.d. Reconsideration

 

Requests for reconsideration of monetary sanctions and enrollment freezes may be submitted as provided in Appendix N, Compliance Assessment System.

 

6.e. Contract Termination, Nonrenewals, or Denials

 

Upon termination either by the MCP or ODJFS, nonrenewal, or denial of an MCP provider agreement, all previously collected refundable monetary sanctions will be retained by ODJFS.

 


APPENDIX M

 

PERFORMANCE EVALUATION

 

This appendix establishes minimum performance standards for managed care plans (MCPs) in key program areas. The intent is to maintain accountability for contract requirements. Performance will be evaluated in the categories of Quality of Care, Access, Consumer Satisfaction, and Administrative Capacity. Each performance measure has an accompanying minimum performance standard. MCPs with performance levels below the minimum performance standards will be required to take corrective action. Selected measures in this appendix will be used to determine incentives as specified in Appendix O, Performance Incentives.

 

1. QUALITY OF CARE

 

1.a. Independent External Quality Review

 

In accordance with federal law and regulations state Medicaid agencies must annually provide for an external review of the quality outcomes and timeliness of, and access to, services provided by Medicaid-contracting MCPs (42 CFR 438.204(d)). The external review assist the state in assuring MCP compliance with program requirements and facilitates the collection of accurate and reliable information concerning MCP performance.

 

Measure: The independent external quality review covers both an administrative component and clinical focus areas of study. The overall score is weighted to emphasize clinical performance.

 

Report Period: For the SFY 2004 contract period, performance will be evaluated using the reviews that are finalized during SFY 2004. For the SFY 2005 contract period, performance will be evaluated using the reviews that are finalized during SFY 2005.

 

Minimum Performance Standard 1: A minimum score of 75% for each clinical study and the administrative component.

 

Action Required for Noncompliance with the Minimum Performance Standard 1: For all studies that are finalized during this contract period, if an MCP is noncompliant with the standard, then the MCP is required to complete a Performance Improvement Project, as described in Appendix K, Quality Assessment and Performance Improvement Program, to address the area(s) of noncompliance.

 

Minimum Performance Standard 2: Each MCP must achieve an overall score of at least 75%.

 


Appendix M

Page 2

 

Penalty for Noncompliance with the Minimum Performance Standard 2: A serious deficiency may result in immediate termination or nonrenewal of the provider agreement. (Examples of a external quality review serious deficiency is a score of less than 75 percent for each clinical study or a score of less than 75 percent for the administrative component with a score of less than 75 percent on the preponderance of clinical studies).

 

1.b. Children with Special Health Care Needs (CSHCN)

 

In order to ensure state compliance with federal requirements under the 1915(b) Medicaid managed care waiver program authority, as well as the provisions of 42 CFR 438.208, the Bureau of Managed Health Care established Children with Special Health Care Needs (CSHCN) basic program requirements in Appendix G, Coverage and Services, and corresponding minimum performance standards as described below. The purpose of these measures is to improve identification and screening, assure a thorough and comprehensive assessment, and provide appropriate and targeted case management services to CSHCN. For a comprehensive description of the CSHCN measures below, see ODJFS Methods for Children with Special Health Care Needs Performance Measures.

 

Data Submission Requirement and Performance Measures Exceptions: Screening and assessment files are not required to be submitted to ODJFS as described in Appendix G, Coverage and Services, and measures pertaining to the screening and assessment of newly-enrolled children as described in this Appendix, Sections 1.b.i. and ii do not apply if an MCP meets one of the two following criteria:

 

  An MCP meets the performance target of 5.0% for the Case Management of Newly-Enrolled Children measure as described in Section 1.b.iii.; or

 

  An MCP meets the 60% minimum performance standard for the Identification of Newly-Enrolled Children with Special Health Care Needs measure as described in Section 1.b.i, and during the same evaluation period meet the 85% minimum performance standard for the Assessment of Newly-Enrolled Children measure as described in Section 1.b.ii.

 

The frequency of measurement to determine this reporting and performance measures exception is monthly and is based on a six month rolling period.

 

1.b.i Identification of Newly-Enrolled Children with Special Health Care Needs

 

Measure: The adjusted percentage of newly-enrolled children 6 months and over and under 21 years of age that are identified within 60 days of the effective date of enrollment, of those children expected to be screened.

 


Appendix M

Page 3

 

Note: See Appendix G.ii., for identification methods. For all newly-enrolled members who were not screened at the time of enrollment by the Selection Services Contractor (SSC) and are not identified as CSHCN through an administrative review, MCPs must use the ODJFS CSHCN Screening Questions to identify potential CSHCN.

 

Report Period: For the SFY 2005 contract period, performance will be evaluated using the January - June 2004 and July - December 2004 report periods. For the SFY 2006 contract period, performance will be evaluated using the January - June 2005 and July - December 2005 report periods.

 

Minimum Performance Standard: A minimum adjusted screening rate of 60%.

 

Penalty for Noncompliance: The first time an MCP is noncompliant with a standard for this measure, ODJFS will issue a Sanction Advisory informing the MCP that any future noncompliance instances with the standard for this measure will result in ODJFS imposing a monetary sanction. Upon all subsequent semi-annual measurements of performance, if an MCP is again determined to be noncompliant with the standard, ODJFS will impose a monetary sanction (see Section 5) of one half of one percent of the current month’s premium payment. Once the MCP is performing at standard levels and the violations/deficiencies are resolved to the satisfaction of ODJFS, the money will be refunded.

 

1.b.ii. Assessment of Newly-Enrolled Children

 

Measure: The adjusted percentage of newly-enrolled children 6 months and over and under 21 years of age with a positive identification that are assessed within 120 days of the effective date of enrollment, of those members expected to be assessed.

 

Report Period: For the SFY 2005 contract period, performance will be evaluated using the January - June 2004 and July - December 2004 report periods. For the SFY 2006 contract period, performance will be evaluated using the January - June 2005 and July - December 2005 report periods.

 

Minimum Performance Standard: A minimum adjusted assessment rate of 85%.

 

Penalty for Noncompliance: The first time an MCP is noncompliant with a standard for this measure, ODJFS will issue a Sanction Advisory informing the MCP that any future noncompliance instances with the standard for this measure will result in ODJFS imposing a monetary sanction. Upon all subsequent semiannual measurements of performance, if an MCP is again determined to be noncompliant with the standard, ODJFS will impose a monetary sanction (see Section 5) of one half of one percent of the current month s premium payment. Once the MCP is performing at standard levels and the violations/deficiencies are resolved to the satisfaction of ODJFS, the money will be refunded.

 


Appendix M

Page 4

 

1.b.iii. Case Management of Newly-Enrolled Children

 

Measure: The percent of newly-enrolled children 6 months and over and under 21 years of age that receive case management services.

 

Report Period: Rolling semiannual periods will be used to determine screening and assessment reporting exemptions.

 

Minimum Performance Standard: A minimum case management rate of 5.0%.

 

Note: There is not a performance standard or penalty for noncompliance for this measure. This measure will be used to determine whether MCPs are required to submit screening and assessment files and if measures pertaining to the screening and assessment of new members will be applied (see Section 1. b.).

 

1.b.iv. Case Management of Children

 

Measure: The average monthly case management rate for children 6 months and over and under 21 years of age.

 

Report Period: The July - December 2003 report period will set the baseline level of performance for the January - June 2004 report period. For the SFY 2005 contract period, performance will be evaluated using the January - June 2004 and July - December 2004 report periods. For the SFY 2006 contract period, performance will be evaluated using the January - June 2005, and July - December 2005 report periods.

 

Performance Target: A minimum case management rate of 5.0%.

 

Minimum Performance Standard: For results that are below the performance target the performance standard is an improvement level that results in a 20% decrease between the target and the previous reporting period s results. For MCPs that reach or surpass the performance target, then the standard is to keep the results at or above the performance target.

 

Penalty for Noncompliance: The first time an MCP is noncompliant with a standard for this measure, ODJFS will issue a Sanction Advisory informing the MCP that any future noncompliance instances with the standard for this measure will result in ODJFS imposing a monetary sanction. Upon all subsequent semiannual measurements of performance, if an MCP is again determined to be noncompliant with the standard, ODJFS will impose a monetary sanction (see Section 5) of one half of one percent of the current month s premium payment. Once the MCP is performing at standard levels and the violations/deficiencies are resolved to the satisfaction of ODJFS, the money will be refunded.

 


Appendix M

Page 5

 

1.b.v. Case Management of Children with an ODJFS-Mandated Condition

 

Measure 1: The percent of children 6 months and over and under 21 years of age with a positive identification through an ODJFS administrative review of data for the ODJFS-mandated case management condition of asthma that are case managed.

 

Report Period: The January - March 2004 report period will set the baseline level of performance for the July - September 2004 report period. For the SFY 2005 contract period, performance will be evaluated using the July - September 2004 and January - March 2005 report periods. For the SFY 2006 contract period, performance will be evaluated using the July - September 2005 and January - March 2006 reporting periods.

 

Measure 2: The percent of children age 17 and under with a positive identification through an ODJFS administrative review of data for the ODJFS-mandated case management condition of teen pregnancy that are case managed.

 

Report Period: The January - June, 2004 report period will set the baseline level of performance for the July - December 2004 report period. For the SFY 2005 contract period, performance will be evaluated using the July - December 2004 report period. For the SFY 2006 contract period, performance will be evaluated using the January - June 2005 and July - December 2005 reporting periods.

 

Measure 3: The percent of children 6 months and over and under 21 years of age with a positive identification through an ODJFS administrative review of data for the ODJFS-mandated case management condition of HIV/AIDS that are case managed.

 

Report Period: The January - March, 2004 report period will set the baseline level of performance for the July - September 2004 report period. For the SFY 2005 contract period, performance will be evaluated using the July - September, 2004 and January - March 2005 report periods. For SFY 2006 contract period, performance will be evaluated using the July - September 2005 and January - March 2006 report periods.

 

Performance Target for Measures 1, 2, and 3: A minimum case management rate of 80%.

 

Minimum Performance Standard for Measures 1, 2, and 3: For results that are below the performance target the performance standard is an improvement level that results in a 20% decrease between the target and the previous reporting period s results. For MCPs that reach or surpass the performance target, then the standard is to keep the results at or above the performance target.

 


Appendix M

Page 6

 

Penalty for Noncompliance: The first time an MCP is noncompliant with the standard for measures 1 or 2, ODJFS will issue a Sanction Advisory informing the MCP that any future noncompliance instances with the standard for this measure will result in ODJFS imposing a monetary sanction. Upon all subsequent semi-annual measurements of performance, if an MCP is again determined to be noncompliant with the standard for measures 1 or 2, ODJFS will impose a monetary sanction (see Section 5) of one half of one percent of the current month s premium payment. Once the MCP is performing at standard levels and the violations/deficiencies are resolved to the satisfaction of ODJFS, the money will be refunded. Note: For both SFY 2005 and 2006, measure 3 is a reporting-only measure.

 

1.c. Clinical Performance Measures

 

MCP performance will be assessed based on the analysis of submitted encounter data for each year. For certain measures, standards are established; the identification of these standards is not intended to limit the assessment of other indicators for performance improvement activities. Performance on multiple measures will be assessed and reported to the MCPs and others, including Medicaid consumers.

 

The clinical performance measures described below closely follow the National Committee for Quality Assurance’s Health Plan Employer Data and Information Set (HEDIS). Minor adjustments to HEDIS measures were required to account for the differences between the commercial population and the Medicaid population such as shorter and interrupted enrollment periods. NCQA may annually change its method for calculating a measure. These changes can make it difficult to evaluate whether improvement occurred from a prior year. For this reason, ODJFS will use the same methods to calculate the baseline results and the results for the period in which the MCP is being held accountable. For example, the same methods were being used to calculate calendar year 2002 results (the baseline period) and calendar year 2003 results. The methods will be updated and a new baseline will be created during 2004 for calendar year 2003 results. These results will then serve as the baseline to evaluate whether improvement occurred from calendar year 2003 to calendar year 2004. For a comprehensive description of the clinical performance measures below, see ODJFS Methods for Clinical Performance Measures.

 

Report Period: For the SFY 2004 contract period, performance will be evaluated using the January - December 2003 report period for the clinical performance measures. For the SFY 2005 contract period, performance will be evaluated using the January - December 2004 report period. For the SFY 2006 contract period, performance will be evaluated using the January - December 2005 report period.

 

1.c.i. Perinatal Care – Frequency of Ongoing Prenatal Care

 

Measure: The percentage of enrolled women with a live birth during the year who received the expected number of prenatal visits. The number of observed versus expected visits will be adjusted for length of enrollment.

 

Target: 80% of the eligible population must receive 81% or more of the expected number of prenatal visits.

 


Appendix M

Page 7

 

Minimum Performance Standard: The level of improvement must result in at least a 10% decrease in the difference between the target and the previous report period’s results. (For example, if last year’s results were 20%, then the difference between the target and last year’s results is 60%. In this example, the standard is an improvement in performance of 10% of this difference or 6%. In this example, results of 26% or better would be compliant with the standard.)

 

Action Required for Noncompliance: If the standard is not met and the results are below 42%, then the MCP is required to complete a Performance Improvement Project, as described in Appendix K, Quality Assessment and Performance Improvement Program, to address the area of noncompliance.

 

If the standard is not met and the results are at or above 42%, then ODJFS will issue a Quality Improvement Directive which will notify the MCP of noncompliance and may outline the steps that the MCP must take to improve the results.

 

1.c.ii. Perinatal Care - Initiation of Prenatal Care

 

Measure: The percentage of enrolled women with a live birth during the year who had a prenatal visit within 42 days of enrollment or by the end of the first trimester for those women who enrolled in the MCP during the early stages of pregnancy.

 

Target: 90% of the eligible population initiate prenatal care within the specified time.

 

Minimum Performance Standard: The level of improvement must result in at least a 10% decrease in the difference between the target and the previous year’s results.

 

Action Required for Noncompliance: If the standard is not met and the results are below 71%, then the MCP is required to complete a Performance Improvement Project, as described in Appendix K, Quality Assessment and Performance Improvement Program, to address the area of noncompliance. If the standard is not met and the results are at or above 71%, then ODJFS will issue a Quality Improvement Directive which will notify the MCP of noncompliance and may outline the steps that the MCP must take to improve the results.

 

1.c.iii. Perinatal Care - Postpartum Care

 

Measure: The percentage of women who delivered a live birth who had a postpartum visit on or between 21 days and 56 days after delivery.

 

Target: At least 80% of the eligible population must receive a postpartum visit.

 

Minimum Performance Standard: The level of improvement must result in at least a 5% decrease in the difference between the target and the previous year’s results.

 


Appendix M

Page 8

 

Action Required for Noncompliance: If the standard is not met and the results are below 48%, then the MCP is required to complete a Performance Improvement Project, as described in Appendix K, Quality Assessment and Performance Improvement Program, to address the area of noncompliance. If the standard is not met and the results are at or above 48%, then ODJFS will issue a Quality Improvement Directive which will notify the MCP of noncompliance and may outline the steps that the MCP must take to improve the results.

 

1.c.iv. Preventive Care for Children - Well-Child Visits

 

Measure: The percentage of children who received the expected number of well-child visits adjusted by age and enrollment. The expected number of visits is as follows:

 

Children who turn 15 months old: six or more well-child visits.

 

Children who were 3, 4, 5, or 6, years old: one or more well-child visits.

 

Children who were 12 through 21 years old: one or more well-child visits.

 

Target: At least 80% of the eligible children receive the expected number of well-child visits.

 

Minimum Performance Standard for Each of the Age Groups: The level of improvement must result in at least a 10% decrease in the difference between the target and the previous year’s results.

 

Action Required for Noncompliance (15 month old age group): If the standard is not met and the results are below 34%, then the MCP is required to complete a Performance Improvement Project, as described in Appendix K, Quality Assessment and Performance Improvement Program, to address the area of noncompliance. If the standard is not met and the results are at or above 34%, then ODJFS will issue a Quality Improvement Directive which will notify the MCP of noncompliance and may outline the steps that the MCP must take to improve the results.

 

Action Required for Noncompliance (3-6 year old age group): If the standard is not met and the results are below 50%, then the MCP is required to complete a Performance Improvement Project, as described in Appendix K, Quality Assessment and Performance Improvement Program, to address the area of noncompliance. If the standard is not met and the results are at or above 50%, then ODJFS will issue a Quality Improvement Directive which will notify the MCP of noncompliance and may outline the steps that the MCP must take to improve the results.

 

Action Required for Noncompliance (12-21 year old age group): If the standard is not met and the results are below 30%, then the MCP is required to complete a Performance Improvement Project, as described in Appendix K, Quality Assessment and Performance Improvement Program, to address the area of noncompliance. If the standard is not met and the results are at or above 30%, then ODJFS will issue a Quality Improvement Directive which will notify the MCP of noncompliance and may outline the steps that the MCP must take to improve the results.

 


Appendix M

Page 9

 

1.c.v. Use of Appropriate Medications for People with Asthma

 

Measure: The percentage of members with persistent asthma who were enrolled for at least 11 months with the plan during the year and who received prescribed medications acceptable as primary therapy for long-term control of asthma.

 

Target: 80% of the eligible population must receive the recommended medications.

 

Minimum Performance Standard: The level of improvement must result in at least a 10% decrease in the difference between the target and the previous year’s results.

 

Action Required for Noncompliance: If the standard is not met and the results are below 53%, then the MCP is required to complete a Performance Improvement Project, as described in Appendix K, Quality Assessment and Performance Improvement Program, to address the area of noncompliance. If the standard is not met and the results are at or above 53%, then ODJFS will issue a Quality Improvement Directive which will notify the MCP of noncompliance and may outline the steps that the MCP must take to improve the results.

 

1.c.vi. Annual Dental Visits

 

Measure: The percentage of enrolled members age 4 through 21 who were enrolled for at least 11 months with the plan during the year and who had at least one dental visit during the year.

 

Target: At least 60% of the eligible population receive a dental visit.

 

Minimum Performance Standard: The level of improvement must result in at least a 10% decrease in the difference between the target and the previous year’s results.

 

Action Required for Noncompliance: If the standard is not met and the results are below 40%, then the MCP is required to complete a Performance Improvement Project, as described in Appendix K, Quality Assessment and Performance Improvement Program, to address the area of noncompliance. If the standard is not met and the results are at or above 40%, then ODJFS will issue a Quality Improvement Directive which will notify the MCP of noncompliance and may outline the steps that the MCP must take to improve the results.

 

1.c.vii. Lead Screening

 

Measure: The percentage of one and two year olds who received a blood lead screening by age group.

 

Target: At least 80% of the eligible population receive a blood lead screening.

 

Minimum Performance Standard for Each of the Age Groups: The level of improvement must result in at least a 10% decrease in the difference between the target and the previous year’s results.

 


Appendix M

Page 10

 

Action Required for Noncompliance (1 year olds): If the standard is not met and the results are below 45% then the MCP is required to complete a Performance Improvement Project, as described in Appendix K, Quality Assessment and Performance Improvement Program, to address the area of noncompliance. If the standard is not met and the results are at or above 45%, then ODJFS will issue a Quality Improvement Directive which will notify the MCP of noncompliance and may outline the steps that the MCP must take to improve the results.

 

Action Required for Noncompliance (2 year olds): If the standard is not met and the results are below 28% then the MCP is required to complete a Performance Improvement Project, as described in Appendix K, Quality Assessment and Performance Improvement Program, to address the area of noncompliance. If the standard is not met and the results are at or above 28%, then ODJFS will issue a Quality Improvement Directive which will notify the MCP of noncompliance and may outline the steps that the MCP must take to improve the results.

 

2. ACCESS

 

Performance in the Access category will be determined by the following measures: Primary Care Physician (PCP) Turnover, Children s Access to Primary Care, and Adults Access to Preventive/Ambulatory Health Services. For a comprehensive description of the access performance measures below, see ODJFS Methods for Access Performance Measures.

 

2.a. PCP Turnover

 

A high PCP turnover rate may affect continuity of care and may signal poor management of providers. However, some turnover may be expected when MCPs end contracts with physicians who are not adhering to the MCP’s standard of care. Therefore, this measure is used in conjunction with the children and adult access measures to assess performance in the access category.

 

Measure: The percentage of primary care physicians affiliated with the MCP as of the beginning of the measurement year who were not affiliated with the MCP as of the end of the year.

 

Report Period: For the SFY 2004 contract period, performance will be evaluated using the January - December 2003 report period For the SFY 2005 contract period, performance will be evaluated using the January - December 2004 report period. For the SFY 2006 contract period, performance will be evaluated using the January - December 2005 report period.

 

Minimum Performance Standard: A maximum PCP Turnover rate of 18 percent.

 

Action Required for Noncompliance: MCPs are required to perform a causal analysis of the high PCP turnover rate and assess the impact on timely access to health services, including continuity of care. If access has been reduced or coordination of care affected, then the MCP must develop and implement an action plan to address the findings.

 


Appendix M

Page 11

 

2.b. Children’s Access to Primary Care

 

This measure indicates whether children aged 12 months to 11 years are accessing PCPs for sick or well-child visits.

 

Measure: The percentage of members age 12 months to 11 years who had a visit with an MCP PCP-type provider.

 

Report Period: For the SFY 2004 contract period, performance will be evaluated using the January - December 2003 report period. For the SFY 2005 contract period, performance will be evaluated using the January - December 2004 report period. For the SFY 2006 contract period, performance will be evaluated using the January - December 2005 report period.

 

Minimum Performance Standards:

 

SFY 2004 contract period - 70% of the children must receive a visit.

SFY 2005 contract period - 70% of the children must receive a visit.

 

Penalty for Noncompliance: If an MCP is noncompliant with the Minimum Performance Standard, then the MCP must develop and implement a corrective action plan.

 

2.c. Adults’ Access to Preventive/Ambulatory Health Services

 

This measure indicates whether adult members are accessing health services.

 

Measure: The percentage of members age 20 and older who had an ambulatory or preventive-care visit.

 

Report Period: For the SFY 2004 contract period, performance will be evaluated using the January - December 2003 report period. For the SFY 2005 contract period, performance will be evaluated using the January - December 2004 report period. For the SFY 2006 contract period, performance will be evaluated using the January - December 2005 report period.

 

Mininum Performance Standards:

 

SFY 2004 contract period - 65% of the adults must receive a visit.

SFY 2005 contract period - 63% of the adults must receive a visit.

 

Penalty for Noncompliance: If an MCP is noncompliant with the Minimum Performance Standard, then the MCP must develop and implement a corrective action plan.

 


Appendix M

Page 12

 

3. CONSUMER SATISFACTION

 

In accordance with federal requirements and in the interest of assessing enrollee satisfaction with MCP performance, ODJFS periodically conducts independent consumer satisfaction surveys. Results are used to assist in identifying and correcting MCP performance overall and in the areas of access, quality of care, and member services. Performance in this category will be determined by the overall satisfaction score. For a comprehensive description of the Consumer Satisfaction performance measure below, see ODJFS Methods for Consumer Satisfaction Performance Measures.

 

Measure: Overall Satisfaction with MCP: The average rating of the respondents to the Consumer Satisfaction Survey who were asked to rate their overall satisfaction with their MCP. The results of this measure are reported annually.

 

Report Period: For the SFY 2005 contract period, performance will be evaluated using the results from the most recent consumer satisfaction survey completed prior to the end of the SFY 2005. For the SFY 2006 contract period, performance will be evaluated using the results from the most recent consumer satisfaction survey completed prior to the end of the SFY 2006.

 

Minimum Performance Standard: An average score of no less than 7.0.

 

Penalty for noncompliance: If an MCP is determined noncompliant with the Minimum Performance Standard, then the MCP must develop a corrective action plan and provider agreement renewals may be affected.

 

4. ADMINISTRATIVE CAPACITY

 

The ability of an MCP to meet administrative requirements has been found to be both an indicator of current plan performance and a predictor of future performance. Deficiencies in administrative capacity make the accurate assessment of performance in other categories difficult, with findings uncertain. Performance in this category will be determined by the Compliance Assessment System, and the emergency department diversion program. For a comprehensive description of the Administrative Capacity performance measures below, see ODJFS Methods for Administrative Capacity Performance Measures.

 

4.a. Compliance Assessment System

 

Measure: The number of points accumulated for one contract year (one state fiscal year) through the Compliance Assessment System.

 

Report Period: For the SFY 2004 contract period, performance will be evaluated using the July 2003 - June 2004 report period. For the SFY 2005 contract period, performance will be evaluated using the July 2004 - June 2005 report period.

 

Minimum Performance Standard: No more than 25 points

 


Appendix M

Page 13

 

Penalty for Noncompliance : Penalties for points are established in Appendix N, Compliance Assessment System.

 

4.b. Emergency Department Diversion

 

Managed care plans must provide access to services in a way that assures access to primary and urgent care in the most effective settings and minimizes inappropriate utilization of emergency department (ED) services. MCPs are required to identify high utilizers of ED services and implement action plans designed to minimize inappropriate ED utilization.

 

Measure: The percentage of members who had four or more ED visits during the six month reporting period.

 

Report Period: For the SFY 2005 contract period, a baseline level of performance will be set using the January - June 2004 report period. Results will be calculated for the reporting period of July-December 2004 and compared to the baseline results to determine if the minimum performance standard is met. For the SFY 2006 contract period, a baseline level of performance will be set using the January - June 2005 report period. Results will be calculated for the reporting period of July - December 2005 and compared to the baseline results to determine if the minimum performance standard is met.

 

Target: A maximum of 0.70% of the eligible population will have four or more ED visits during the reporting period.

 

Minimum Performance Standard: The level of improvement must result in at least a 10% decrease in the difference between the target and the baseline period results.

 

Penalty for Noncompliance: If the standard is not met and the results are above 1.1%, then the MCP must develop a corrective action plan, for which ODJFS may direct the MCP to develop the components of their EDD program as specified by ODJFS. If the standard is not met and the results are at or below 1.1%, then the MCP must develop a Quality Improvement Directive.

 

5. NOTES

 

5.a. Report Periods

 

Unless otherwise noted, the most recent report or study finalized prior to the end of the contract period will be used in determining the MCP = s performance level for that contract period.

 

5.b. Monetary Sanctions

 

Penalties for noncompliance with individual standards in this appendix will be imposed as the results are finalized. Penalties for noncompliance with individual standards for each period compliance is determined in this appendix will not exceed $250,000.

 


Appendix M

Page 14

 

Refundable monetary sanctions will be based on the capitation payment in the month of the cited deficiency and due within 30 days of notification by ODJFS to the MCP of the amount. Any monies collected through the imposition of such a sanction would be returned to the MCP (minus any applicable collection fees owed to the Attorney General = s Office, if the MCP has been delinquent in submitting payment) after they have demonstrated improved performance in accordance with this appendix. If an MCP does not comply within two years of the date of notification of noncompliance, then the monies will not be refunded.

 

5.c. Combined Remedies

 

If ODJFS determines that one systemic problem is responsible for multiple deficiencies, ODJFS may impose a combined remedy which will address all areas of deficient performance. The total fines assessed in any one month will not exceed 15% of the MCP = s monthly capitation.

 

5.d. Enrollment Freezes

 

MCPs found to have a pattern of repeated or ongoing noncompliance may be subject to an enrollment freeze.

 

5.e. Reconsideration

 

Requests for reconsideration of monetary sanctions and enrollment freezes may be submitted as provided in Appendix N, Compliance Assessment System.

 

5.f. Contract Termination, Nonrenewals or Denials

 

Upon termination, nonrenewal or denial of an MCP contact, all monetary sanctions collected under this appendix will be retained by ODJFS. The at-risk amount paid to the MCP under the current provider agreement will be returned to ODJFS in accordance with Appendix P, Terminations, of the provider agreement.

 


APPENDIX N

 

COMPLIANCE ASSESSMENT SYSTEM (CAS)

 

The compliance assessment system (CAS) is designed to improve the quality of each MCP’s performance through a progressive series of actions taken by ODJFS to address identified failures to meet certain program requirements. The CAS assesses progressive remedies with specified values (occurrences or points) assigned for certain documented failures to satisfy the deliverables required by the provider agreement. Remedies are progressive based upon the severity of the violation, or a repeated pattern of violations. Progressive measures that recognize and monitor continuous quality improvement efforts enable both ODJFS and the MCPs to determine performance consistently across MCPs over time.

 

The CAS focuses on noncompliance with clearly identifiable deliverables and occurrences/points are only assessed in documented and verified instances of noncompliance. The CAS does not replace ODJFS’ ability to require corrective action plans (CAPs) and program improvements, or to impose any of the sanctions specified in Ohio Administrative Code (OAC) rule 5101:3-26-10, including the proposed termination, amendment, or nonrenewal of the MCP’s provider agreement in certain circumstances.

 

The CAS does not include categories which require subjective assessments or which are not under the MCP’s control. Documented violations in the categories specified in this appendix will result in the assessment of occurrences and points, with point values proportional to the severity of the violation. This approach allows the accumulated point total to reflect both patterns of less serious violations as well as less frequent, more serious violations.

 

As stipulated in OAC rule 5101:3-26-10(F), regardless of whether ODJFS imposes a sanction, MCPs are required to initiate corrective action for any MCP program violations or deficiencies as soon as they are identified by the MCP or ODJFS.

 

Corrective Action Plans (CAPs) - MCPs may be required to develop CAPs for any instance of noncompliance, and CAPs are not limited to actions taken under the CAS. All CAPs requiring ongoing activity on the part of an MCP to ensure their compliance with a program requirement remain in effect for the next provider agreement period. In situations where ODJFS has already determined the specific action which must be implemented by the MCP or if the MCP has failed to submit an ODJFS- approvable CAP, ODJFS may require the MCP to comply with an ODJFS-developed or “directed” CAP.

 


Appendix N

Page 2

 

Occurrences and Points - Occurrences and points are defined and applied as follows:

 

Occurrences — Failures to meet program requirements, including but not limited to, noncompliance with administrative requirements.

 

Examples:

     

Use of unapproved/unapprovable marketing materials.

       

Failure to attend a required meeting.

       

Second failure to meet a call center standard.

 

5 Points — Failures to meet program requirements, including but not limited to, actions which could impair the member’s ability to access information regarding services in a timely manner or which could impair a member’s rights.

 

Examples:

     

24-hour call-in system is not staffed by medical personnel.

        Failure to notify a member of their right to a state hearing when the MCP proposes to deny, reduce, suspend or terminate a Medicaid-covered service.
       

Failure to appropriately notify ODJFS of provider panel terminations.

 

10 Points — Failures to meet program requirements, including but not limited to, actions which could affect the ability of the MCP to deliver or the member to access covered services.

 

Examples:

     

Failure to comply with the minimum provider panel requirements specified in Appendix H.

       

Failure to provide medically-necessary Medicaid covered services to members.

       

Failure to meet the electronic claims adjudication requirements.

 

Failure to submit or comply with CAPs will be assessed occurrences or points based on the nature of the violation under correction.

 


Appendix N

Page 3

 

In order to reflect appropriately the impact of repeated violations, the following also applies:

 

After accumulating a total of three occurrences within the accumulation period, all subsequent occurrences during the period will be assessed as 5-point violations, regardless of the number of 5-point violations which have been accrued by the MCP.

 

After accumulating a total of three 5-point violations within the accumulation period, all subsequent 5-point violations during the period will be assessed as 8-point violations, except as specified above.

 

After accumulating a total of two 10-point violations within the accumulation period, all subsequent 10-point violations during the period will be assessed as 15-point violations.

 

Occurrences and points will accumulate over the duration of the provider agreement. With the beginning of a new provider agreement, the MCP will begin the new accumulation period with a score of zero unless the MCP has accrued a total of 55 points or more during the prior provider agreement period. Those MCPs who have accrued a total of 55 points or more during the provider agreement will carry these points over for the first three months of their next provider agreement. If the MCP does not accrue any additional points during this three-month period the MCP will then have their point total reduced to zero and continue on in the new accumulation period. If the MCP does accrue additional points during this three-month period, the MCP will continue to carry the points accrued from the prior provider agreement plus any additional points accrued during the new provider agreement accumulation period.

 

For purposes of the CAS, the date that ODJFS first becomes aware of an MCP’s program violation is considered the date on which the violation occurred. Therefore, program violations that technically reflect noncompliance from the previous provider agreement period will be subject to remedial action under CAS at the time that ODJFS first becomes aware of this noncompliance.

 

In cases where an MCP subcontracting provider is found to have violated a program requirement (e.g., failing to provide adequate contract termination notice, marketing to potential members, unapprovable billing of members, etc.), ODJFS will not assess occurrences or points if: (1) the MCP can document that they provided sufficient notification/education to providers of applicable program requirements and prohibited activities; and (2) the MCP takes immediate and appropriate action to correct the problem and to ensure that it does not happen again. Repeated incidents will be reviewed to determine if the MCP has a systemic problem in this area, and if so, occurrences or points may be assessed.

 

ODJFS expects all required submissions to be received by their specified deadline. Unless otherwise specified, late submissions will initially be addressed through CAPs, with repeated instances of untimely submissions resulting in escalating penalties.

 


Appendix N

Page 4

 

If an MCP determines that they will be unable to meet a program deadline, the MCP must verbally inform the designated ODJFS contact person (or their supervisor) of such and submit a written request (by facsimile transmission) for an extension of the deadline by no later than 3 PM on the date of the deadline in question. Extension requests should only be submitted in situations where unforeseeable circumstances have arisen which make it impossible for the MCP to meet an ODJFS-stipulated deadline. Only written approval by ODJFS of a deadline extension will preclude the assessment of a CAP, occurrence or points for untimely submissions.

 

No points or occurrences will be assigned for any violation where an MCP is able to document that the precipitating circumstances were completely beyond their control and could not have been foreseen (e.g., a construction crew severs a phone line, a lightning strike blows a computer system, etc.).

 

ODJFS will not issue a 10-point violation for failure to meet minimum provider panel requirements if the MCP notifies ODJFS that they will voluntarily amend their provider agreement to cease providing services to Medicaid eligibles in the county in question.

 

REMEDIES

 

Progressive remedies will be based on the number of points accumulated at the time of the most recent incident. Unless otherwise indicated in this appendix, all fines issued under the CAS are nonrefundable.

 

1-9 Points

 

Corrective Action Plan (CAP)

10-19 Points

 

CAP + $2500 fine

20-29 Points

 

CAP + $5000 fine

30-39 Points

 

CAP + $10,000 fine

40-69 Points

 

CAP + $15,000 fine

70+ Points

 

Proposed Contract Termination

 


Appendix N

Page 5

 

New Member Selection Freezes :

 

ODJFS may prohibit an MCP from receiving new membership through voluntary selections or the assignment process (selection freeze) in one or more counties if : (1) the MCP has accumulated a total of 20 or more points during the accrual period; (2) the MCP fails to fully implement a CAP within the designated time frame; or (3) circumstances exist which potentially jeopardize the MCP’s members’ access to care. Examples of circumstances that ODJFS may consider as jeopardizing member access to care include:

 

  the MCP has been found by ODJFS to be noncompliant with the prompt payment or the non-contracting provider payment requirements;

 

  the MCP has been found by ODJFS to be out of compliance with the provider panel requirements specified in Appendix H;

 

  the MCP’s refusal to comply with a program requirement after ODJFS has directed the MCP to comply with the specific program requirement; or

 

  the MCP has received notice of proposed or implemented adverse action by the Ohio Department of Insurance.

 

Reduction of Assignments

 

ODJFS may reduce the number of assignments an MCP receives if ODJFS determines that the MCP lacks sufficient administrative capacity to meet the needs of the increased volume in membership. Examples of circumstances which ODJFS may determine demonstrate a lack of sufficient administrative capacity include, but are not limited to an MCP’s failing to: repeatedly provide new member materials by the member’s effective date; meet the minimum call center requirements; meet the minimum performance standards for identifying and assessing children with special health care needs and members needing case management services; and/or provide complete and accurate appeal/grievance, designated PCP and SACMS data files.

 

Noncompliance with Claims Adjudication Requirements :

 

In lieu of a nonrefundable fine, ODJFS will instead impose 10 points and a refundable fine equal to 5% of an MCP’s monthly premium payment or $300,000, whichever is less, if ODJFS finds the MCP to be out of compliance with any of the claims adjudication requirements specified in Appendix C.

 


Appendix N

Page 6

 

Noncompliance with Prompt Payment :

 

Noncompliance with prompt pay requirements as specified by ODJFS will result in progressive penalties with penalties to be assessed on a quarterly basis. The first violation during the contract term will result in the assessment of 5 points and submission of monthly status reports to ODJFS until the next quarterly report is due. The second and any subsequent violation during the contract term will result in the submission of monthly status reports, assessment of 10 points and a refundable fine equal to 5% of the MCP’s monthly premium payment or $300,000, whichever is less. The refundable fine will be applied in lieu of a nonrefundable fine and the money will be refunded by ODJFS only after the MCP complies with the required standards for two consecutive quarters.

 

If an MCP is found to have not been in compliance with the prompt pay requirements for any time period for which a report and signed attestation have been submitted representing the MCP as being in compliance, the MCP will be subject to a selection freeze of not less than three months duration.

 

Noncompliance with Clinical Laboratory Improvement Amendments :

 

Noncompliance with CLIA requirements as specified by ODJFS will result in the assessment of a nonrefundable $1,000 fine for each documented violation.

 

Noncompliance with Encounter Data Submissions :

 

Submission of unpaid encounters (except for immunization services as specified in Appendix L) will result in the assessment of a nonrefundable $1,000 fine for each documented violation.

 

Noncompliance with Abortion and Sterilization Payment

 

Noncompliance with abortion and sterilization requirements as specified by ODJFS will result in the assessment of a nonrefundable $1,000 fine for each documented violation. Additionally, MCPs must take all appropriate action to correct each such ODJFS-documented violation.

 

Refusal to Comply with Program Requirements

 

If ODJFS has instructed an MCP that they must comply with a specific program requirement and the MCP refuses, ODJFS will consider this to mean that the MCP is no longer operating in the best interests of the MCP’s members or the state of Ohio and will move to terminate or nonrenew the MCP’s provider agreement pursuant to OAC rule 5101:3-26-10(G).

 


Appendix N

Page 7

 

General Provisions:

 

All notifications of the imposition of a fine or freeze will be made via certified or overnight mail to the identified MCP Medicaid Coordinator.

 

Pursuant to procedures specified by ODJFS, refundable and nonrefundable monetary sanctions/assurances must be remitted to ODJFS within thirty days of receipt of the invoice by the MCP. In addition, per Ohio Revised Code Section 131.02, payments not received within forty-five days will be certified to the Attorney General’s (AG’s) office. MCP payments certified to the AG’s office will be assessed the appropriate collection fee by the AG’s office.

 

Refundable monetary sanctions/assurances applied by ODJFS will be based on the premium payment for the month in which the MCP was cited for the deficiency. Any monies collected through the imposition of such a fine would be returned to the MCP (minus any applicable collection fees owed to the Attorney General’s Office if the MCP has been delinquent in submitting payment) after they have demonstrated full compliance with the particular program requirement.

 

If an MCP does not comply within two years of the date of notification of noncompliance, then the monies will not be refunded.

 

If ODJFS determines that one systemic problem is responsible for multiple areas of noncompliance, ODJFS may impose a combined remedy which will address all areas of noncompliance.

 

Again, ODJFS can at any time move to terminate, amend or deny renewal of a provider agreement pursuant to the provisions of OAC rule 5101:3-26-10.

 

Upon termination, nonrenewal or denial of an MCP provider agreement, all previously collected monetary sanctions will be retained by ODJFS.

 

In addition to the remedies imposed under the CAS, remedies related to areas of data quality and financial performance may also be imposed pursuant to Appendices J, L, and M respectively.

 

If ODJFS determines that an MCP has violated any of the requirements of sections 1903(m) or 1932 of the Social Security Act which are not specifically identified within the CAS, the ODJFS may, pursuant to the provisions of OAC rule 5101:3-26-10(A): (1) notify the MCP’s members that they may terminate from the MCP without cause; and/or (2) suspend any further new member selections.

 


Appendix N

Page 8

 

RECONSIDERATIONS

 

Requests for reconsiderations of remedial action taken under the CAS may be submitted as follows:

 

  MCPs notified of ODJFS’ imposition of remedial action taken under the CAS (i.e., occurrences, points, fines, assignment reductions and selection freezes), will have five working days from the date of receipt to request reconsideration, although ODJFS will impose selection freezes based on an access to care concern concurrent with initiating notification to the MCP. (All notifications of the imposition of a fine or a freeze will be made via certified or overnight mail to the identified MCP Contact.) Any information that the MCP would like reviewed as part of the reconsideration must be submitted with the reconsideration request, unless ODJFS extends the time frame in writing.

 

  All requests for reconsideration must be submitted by either facsimile transmission or overnight mail to the Chief, Bureau of Managed Health Care, and received by the fifth working day after receipt of notification of the imposition of the remedial action by ODJFS. The MCP will be responsible for verifying timely receipt of all reconsideration requests. All requests for reconsideration must explain in detail why the specified remedial action should not be imposed. The MCP’s justification for reconsideration will be limited to a review of the written material submitted by the MCP. The Bureau Chief will review all correspondence and materials related to the violation in question in making the final reconsideration decision.

 

  Final decisions or requests for additional information will be made by ODJFS within five working days of receipt of the request for reconsideration.

 

If additional information is requested by ODJFS, a final reconsideration decision will be made within three working days of the due date for the submission. Should ODJFS require additional time in rendering the final reconsideration decision, the MCP will be notified of such in writing.

 

  If a reconsideration request is decided, in whole or in part, in favor of the MCP, both the penalty and the points associated with the incident, will be rescinded or reduced. The MCP may still be required to submit a CAP if the Bureau Chief believes that a CAP is still warranted.

 


Appendix N

Page 9

 

POINT COMPLIANCE SYSTEM - POINT VALUES

 

OCCURRENCES: Failures to meet program requirements, including but not limited to, noncompliance with administrative requirements. Examples are:

 

Unapproved use of marketing/member materials.

 

Failure to attend ODJFS-required meetings or training sessions.

 

Failure to maintain ODJFS-required documentation.

 

Use of unapproved subcontracting providers where prior approval is required by ODJFS.

 

Use of unapprovable subcontractors (e.g., not in good standing with Medicaid and/or Medicare programs, provider listed in directory but no current contract, etc.) where prior- approval is not required by ODJFS.

 

Failure to provide timely notification to members, as required by ODJFS (e.g., notice of PCP or hospital termination from provider panel).

 

Participation in a prohibited or unapproved marketing activity.

 

Second failure to meet the monthly call-center requirements for either the member services or 24-hour call-in system lines.

 

Failure to submit and/or comply with a Corrective Action Plan (CAP) requested by ODJFS as the result of an occurrence, or when no occurrence was designated for the precipitating violation of the OAC rules or provider agreement

 

Failure to comply with the physician incentive plan (PhIP) requirements, except for noncompliance where member rights are violated (i.e, failure to complete required patient satisfaction surveys or to provide members with requested PhIP information) or where false, misleading or inaccurate information is provided to ODJFS.

 


Appendix N

Page 10

 

5 POINTS: Failures to meet program requirements, including but not limited to, actions which could impair the member’s ability to access information regarding services in a timely manner or which could impair a consumer’s or member’s rights. Examples are:

 

Violations which result in selection or termination counter to the recipient’s preference (e.g., a recipient makes a selection decision based on inaccurate provider panel information from the MCP).

 

Any violation of an member’s rights.

 

Failure to provide member materials to new members in a timely manner.

 

Failure to comply with appeal, grievance, or state hearing requirements, including timely submission to ODJFS.

 

Failure to staff 24-hour call-in system with appropriate trained medical personnel.

 

Third failure to meet the monthly call-center requirements for either the member services or the 24-hour call-in system lines.

 

Failure to submit and/or comply with a CAP as a result of a 5-point violation.

 

Failure to meet the prompt payment requirements (first violation).

 

Provision of false, inaccurate or materially misleading information to health care providers, the MCP’s members, or any eligible individuals.

 

Failure to submit a required monthly SACMS file (as specified in Appendix L) by the end of the month the submission was required.

 

Failure to submit a required monthly Members’ Designated PCP file (as specified in Appendix L) by the end of the month the submission was required.

 


Appendix N

Page 11

 

10 POINTS: Failures to meet program requirements, including but not limited to, actions which could affect the ability of the MCP to deliver or the consumer to access covered services. Examples are:

 

Failure to meet any of the provider panel requirements as specified in Appendix H.

 

Discrimination among members on the basis of their health status or need for health care services (this includes any practice that would reasonably be expected to encourage termination or discourage selection by individuals whose medical condition indicates probable need for substantial future medical services).

 

Failure to assist a member in accessing needed services in a timely manner after request from the member.

 

Failure to process prior authorization requests within prescribed time frame.

 

Failure to remit any ODJFS-required payments within the specified time frame.

 

Failure to meet the electronic claims adjudication requirements.

 

Failure to submit and/or comply with a CAP as a result of a 10-point violation.

 

Failure to meet the prompt payment requirements (second and subsequent violations).

 

Fourth and any subsequent failure to meet the monthly call-center requirements for either the member services or the 24-hour call-in system lines.

 

Failure to provide ODJFS with a required submission after ODJFS has notified the MCP that the prescribed deadline for that submission has passed.

 

Failure to submit a required monthly appeal or grievance file (as specified in Appendix L) by the end of the month the submission was required.

 

Misrepresentation or falsification of information that the MCP furnishes to the ODJFS or to the Centers for Medicare and Medicaid Services.

 


APPENDIX O

 

PERFORMANCE INCENTIVES

 

This Appendix establishes incentives for managed care plans (MCPs) to improve performance in specific areas important to the Medicaid MCP members. Incentives include the at-risk amount included with the monthly premium payments (see Appendix F, Rate Chart), and possible additional monetary rewards up to $250,000. To qualify for consideration of any incentives, MCPs must meet minimum performance standards established in Appendix M, Performance Evaluation on selected measures, and achieve a minimum level of performance on the Clinical Performance Measures. For qualifying MCPs, higher performance standards for selected measures must be reached to be awarded a portion of the at-risk amount or additional incentives (see Sections 1 and 2).

 

The amount of incentives will be based on an MCP’s performance on three measures. An excellent and superior standard is set in this Appendix for each of the three measures. If an MCP qualifies for incentives, they will be awarded a portion of the at-risk amount for each excellent standard met. If an MCP meets all three excellent and superior standards, they may be awarded additional incentives (see Section 3). Incentives will be determined within six months after the end of the contract period.

 

1. SFY 2004 Incentives

 

1.a. Qualifying Performance Levels

 

To qualify for consideration of the SFY 2004 incentives, an MCP’s performance level must

 

  1) meet the minimum performance standards set in Appendix M, Performance Evaluation, for the measures listed below; and

 

  2) meet the incentive standards established for the Clinical Performance Measures below. A detailed description of the methodologies of each measure can be found on the internet at www.jfs.ohio.gov/ohp/bmhc/managed.stm

 

Measures for which the minimum performance standard for SFY 2004 established in Appendix M, Performance Evaluation, must be met to qualify for consideration of incentives are the following:

 

1. Independent External Quality Review (Appendix M, Section 1.a. - Minimum Performance Standard 2)

 

Report Period: The most recent Independent External Quality Review completed prior to the end of the SFY 2004 contract period.

 


Appendix O

Page 2

 

2. PCP Turnover (Appendix M, Section 2.a.)

 

Report Period: CY 2003

 

3. Children’s Access to Primary Care (Appendix M, Section 2.b.)

 

Report Period: CY 2003

 

4. Adults’ Access to Preventive/Ambulatory Health Services (Appendix M, Section 2.c.)

 

Report Period: CY 2003

 

5. Overall Satisfaction with MCP (Appendix M, Section 3.)

 

Report Period: The most recent consumer satisfaction survey completed prior to the end of the SFY 2005 contract period.

 

6. Emergency Department Diversion Program (Appendix M, Section 4.b.)

 

Report Period: July - December 2003

 

For each clinical performance measure listed below, the MCP must meet the incentive standard to be considered for SFY 2005 incentives. The MCP meets the incentive standard if one of two criteria are met. The incentive standard is a performance level of either:

 

1) The minimum performance standard established in Appendix M, Performance Evaluation, for seven of the nine clinical performance measures listed below; OR

 

2) The Medicaid benchmarks for seven of the nine clinical performance measures are listed below.

 

Clinical Performance Measure


  

Medicaid

Benchmark


 

1. Perinatal Care - Frequency of Ongoing Prenatal Care

   42 %

2. Perinatal Care - Initiation of Prenatal Care

   71 %

3. Perinatal Care - Low Birth Weight

   7.6 %

4. Perinatal Care - Postpartum Care

   48 %

5. Well-Child Visits - Children who turn 15 months old

   34 %

6. Well-Child Visits - 3, 4, 5, or 6, years old

   50 %

7. Well-Child Visits - 12 through 21 years old

   30 %

8. Use of Appropriate Medications for People with Asthma

   54 %

9. Annual Dental Visits

   40 %

 


Appendix O

Page 3

 

1.b. Excellent and Superior Performance Levels

 

For qualifying MCPs as determined by Section 2.a., performance will be evaluated on the measures below to determine the status of the at-risk amount or any additional incentives that may be awarded. Excellent and Superior standards are set for the three measures described below. A brief description of these measures are described in Appendix M, Performance Evaluation. A detailed description of the methodologies of each measure can be found on the internet at www.jfs.ohio.gov/ohp/bmhc/managed.stm.

 

1. Case Management of Children (Appendix M, Section 1.b.iv.)

 

Report Period: January – June, 2004

 

Excellent Standard: 2.5%

 

Superior Standard: 3.8%

 

2. Use of Appropriate Medications for People with Asthma (Appendix M, Section 1.c.vi.)

 

Report Period: CY 2003

 

Excellent Standard: 54%

 

Superior Standard: 62%

 

3. Adults’ Access to Preventive/Ambulatory Health Services (Appendix M, Section 2.c.)

 

Report Period: CY 2003

 

Excellent Standard: 72.8%

 

Superior Standard: 81.9%

 

1.c. Determining SFY 2004 Incentives

 

MCP’s reaching the minimum performance standards described in Section 1.a will be considered for incentives including retention of the at-risk amount and any additional incentives. For each Excellent standard established in Section 1.b that an MCP meets, one-third of the at-risk amount may be retained. For MCPs meeting all of the Excellent and Superior standards established in Section 1.b. of this Appendix, additional incentives may be awarded. For MCPs receiving additional incentives, the amount in the incentive fund (see Section 3) will be divided equally, up to the maximum amount, among all MCPs receiving additional incentives.

 

The maximum amount to be awarded to a single plan in incentives additional to the at-risk amount is $250,000 per contract year.

 


Appendix O

Page 4

 

2. SFY 2005 Incentives

 

2.a. Qualifying Performance Levels

 

To qualify for consideration of the SFY 2005 incentives, an MCP’ s performance level must:

 

1.) meet the minimum performance standards set in Appendix M, Performance Evaluation, for the measures listed below; and

 

2.) meet the incentive standards established for the Emergency Department Diversion and Clinical Performance Measures below.

 

A detailed description of the methodologies of each measure can be found on the internet at www.jfs.ohio.gov/ohp/bmhc/managed.stm

 

Measures for which the minimum performance standard for SFY 2005 established in Appendix M, Performance Evaluation, must be met to qualify for consideration of incentives are the following:

 

1. Independent External Quality Review (Appendix M. Section 1.a.–Minimum Performance Standard 2)

 

Report Period: The most recent Independent External Quality Review completed prior to the end of the SFY 2005 contract period.

 

2. PCP Turnover (Appendix M, Section 2.a.)

 

Report Period : CY 2004

 

3. Children’s Access to Primary Care (Appendix M. Section 2.b)

 

Report Period : CY 2004

 

4. Adults’ Access to Preventive/Ambulatory Health Services (Appendix M, Section 2.c.)

 

Report Period : CY2004

 

5. Overall Satisfaction with MCP (Appendix M. Section 3.)

 

Report Period: The most recent consumer satisfaction survey completed prior to the end of the SFY 2005 contract period.

 


Appendix O

Page 5

 

For the EDD performance measure, the MCP must meet the incentive standard for the report period of July—December, 2004 to be considered for SFY 2005 incentives. The MCP meets the incentive standard if one of two criteria are met. The incentive standard is a performance level of either:

 

1) The minimum performance standard established in Appendix M, Section 4.b.; OR

 

2) The Medicaid benchmark of a performance level at or below 1.1%.

 

For each clinical performance measure listed below, the MCP must meet the incentive standard to be considered for SFY 2005 incentives. The MCP meets the incentive standard if one of two criteria are met. The incentive standard is a performance level of either:

 

1) The minimum performance standard established in Appendix M, Performance Evaluation, for seven of the nine clinical performance measures listed below; OR

 

2) The Medicaid benchmarks for seven of the nine clinical performance measures are listed below.

 

Clinical Performance Measure


  

Medicaid

Benchmark


 

1. Perinatal Care - Frequency of Ongoing Prenatal Care

   42 %

2. Perinatal Care - Initiation of Prenatal Care

   71 %

3. Perinatal Care - Postpartum Care

   48 %

4. Well-Child Visits – Children who turn 15 months old

   34 %

5. Well-Child Visits - 3, 4, 5, or 6, years old

   50 %

6. Well-Child Visits - 12 through 21 years old

   30 %

7. Use of Appropriate Medications for People with Asthma

   53 %

8. Annual Dental Visits

   40 %

9. Blood Lead – 1 year olds

   45 %

 

2.b. Excellent and Superior Performance Levels

 

For qualifying MCPs as determined by Section 2.a., performance will be evaluated on the measures below to determine the status of the at-risk amount or any additional incentives that may be awarded. Excellent and Superior standards are set for the three measures described below.

 

A brief description of these measures are described in Appendix M, Performance Evaluation. A detailed description of the methodologies of each measure can be found on the internet at www.jfs.ohio.gov/ohp/bmhc/managed.stm

 

1. Case Management of Children (Appendix M, Section 1.b.iv.)

 

Report Period: July - December 2004

 

Excellent Standard: 2.5%

 

Superior Standard: 3.8%

 


Appendix O

Page 6

 

2. Use of Appropriate Medications for People with Asthma (Appendix M, Section 1.c.vi.)

 

Report Period : CY 2004

 

Excellent Standard : 53%

 

Superior Standard : 61%

 

3. Adults’ Access to Preventive/Ambulatory Health Services (Appendix M, Section 2.c.)

 

Report Period : CY 2004

 

Excellent Standard : 76%

 

Superior Standard : 83%

 

2.c. Determining SFY 2005 Incentives

 

MCP’s reaching the minimum performance standards described in Section 2.a. will be considered for incentives including retention of the at-risk amount and any additional incentives. For each Excellent standard established in Section 2.b. that an MCP meets, one-third of the at-risk amount may be retained. For MCPs meeting all of the Excellent and Superior standards established in Section 2.b. of this Appendix, additional incentives may be awarded. For MCPs receiving additional incentives, the amount in the incentive fund (see section 3) will be divided equally, up to the maximum amount, among all MCPs receiving additional incentives. The maximum amount to be awarded to a single plan in incentives additional to the at-risk amount is $250,000 per contract year.

 

3. NOTES

 

3.a. Status Determination of the At-Risk Amount and Additional Incentive Payments

 

Determination of the status of each MCP’s at-risk amount will occur within six months of the end of the contract period. For MCPs in their first two years of Ohio Medicaid program participation, the status of the at-risk amount will not be determined because compliance with many of the standards cannot be determined in an MCP’s first contract year (see Appendix F, Rate Chart). However, MCPs in their first contract year are not eligible for the additional incentive amount awarded for superior performance.

 

Incentive payments are issued from a specific account funded by monetary sanctions imposed on MCPs and the return of the at-risk amount. If this fund is not accessed because overall performance levels are not at the superior level for any one MCP, then it may roll over to the next year’s fund. Determination of additional incentive payments will be made within six months of the end of the contract period.

 


Appendix O

Page 7

 

3.b. Contract Termination, Nonrenewals, or Denials

 

Upon termination, nonrenewal or denial of an MCP contract, the at-risk amount paid to the MCP under the current provider agreement will be returned to ODJFS in accordance with Appendix P, Terminations/Nonrenewals/Amendments, of the provider agreement.

 

3.c. Report Periods

 

The report period used in determining the MCP’s performance levels varies for each measure depending on the frequency of the report and the data source. Unless otherwise noted, the most recent report or study finalized prior to the end of the contract period will be used in determining the MCP’s overall performance level for that contract period.

 


APPENDIX P

 

MCP TERMINATIONS/NONRENEWALS/AMENDMENTS

 

Upon termination either by the MCP or ODJFS, nonrenewal or denial of an MCP provider agreement, all previously collected refundable monetary sanctions will be retained by ODJFS.

 

MCP-INITIATED TERMINATIONS/NONRENEWALS

 

If an MCP provides notice of the termination/nonrenewal of their provider agreement to ODJFS, pursuant to Article VIII of the agreement, the MCP will be required to submit a refundable monetary assurance. This monetary assurance will be held by ODJFS until such time that the MCP has submitted all outstanding monies owed and reports, including, but not limited to, grievance, appeal, encounter and cost report data related to time periods through the final date of service under the MCP ’s provider agreement. The monetary assurance must be in an amount of either $50,000 or 5% of the capitation amount paid by ODJFS in the month the termination/nonrenewal notice is issued, whichever is greater.

 

The MCP must also return to ODJFS the at-risk amount paid to the MCP under the current provider agreement. The amount to be returned will be based on actual MCP membership for preceding months and estimated MCP membership through the end date of the contract. MCP membership for each month between the month the termination/nonrenewal is issued and the end date of the provider agreement will be estimated as the MCP membership for the month the termination/nonrenewal is issued. Any over payment will be determined by comparing actual to estimated MCP membership and will be returned to the MCP following the end date of the provider agreement.

 

The MCP must remit the monetary assurance and the at-risk amount in the specified amounts via separate electronic fund transfers (EFT) payable to Treasurer of State, State of Ohio (ODJFS). The MCP should contact their Contract Administrator to verify the correct amounts required for the monetary assurance and the at-risk amount and obtain an invoice number prior to submitting the monetary assurance and the at-risk amount. Information from the invoices must be included with each EFT to ensure monies are deposited in the appropriate ODJFS Fund account. In addition, the MCP must send copies of the EFT bank confirmations and copies of the invoices to their Contract Administrator.

 

If the monetary assurance and the at-risk amount are not received as specified above, ODJFS will withhold the MCP ’s next month ’s capitation payment until such time that ODJFS receives documentation that the monetary assurance and the at- risk amount are received by the Treasurer of State. If within one year of the date of issuance of the invoice, an MCP does not submit all outstanding monies owed and required submissions, including, but not limited to, grievance, appeal, encounter and cost report data related to time periods through the final date of service under the MCP ’s provider agreement, the monetary assurance will not be refunded to the MCP.

 


Appendix P

Page 2

 

ODJFS-INITIATED TERMINATIONS

 

If ODJFS initiates the proposed termination, nonrenewal or amendment of an MCP ’s provider agreement and the MCP appeals that proposed action, the MCP ’s provider agreement will be extended through the duration of the appeals process.

 

During this time, the MCP will continue to accrue points and be assessed penalties for each subsequent compliance assessment occurrence/violation under Appendix N of the provider agreement. If the MCP exceeds 69 points, each subsequent point accrual will result in a $15,000 nonrefundable fine.

 

Pursuant to OAC rule 5101:3-26-10(H), if ODJFS has proposed the termination, nonrenewal, denial or amendment of a provider agreement, ODJFS may notify the MCP’s members of this proposed action and inform the members of their right to immediately terminate their membership with that MCP without cause. If ODJFS has proposed the termination, nonrenewal, denial or amendment of a provider agreement and access to medically-necessary covered services is jeopardized, ODJFS may propose to terminate the membership of all of the MCP’s members. The appeal process for reconsideration of either of these proposed actions is as follows:

 

$ All notifications of such a proposed MCP membership termination will be made by ODJFS via certified or overnight mail to the identified MCP Contact.

 

$ MCPs notified by ODJFS of such a proposed MCP membership termination will have three working days from the date of receipt to request reconsideration.

 

$ All reconsideration requests must be submitted by either facsimile transmission or overnight mail to the Deputy Director, Office of Ohio Health Plans, and received by 5 PM on the third working day following receipt of the ODJFS notification. (For example, if ODJFS notification is received on August 6 the MCP ’s request for reconsideration must be delivered to the Deputy Director by no later than 5 PM on August 9.) The address and fax number to be used in making these requests will be specified in the ODJFS notification document.

 

$ The MCP will be responsible for verifying timely receipt of all reconsideration requests. All requests must explain in detail why the proposed MCP membership termination is not justified. The MCP ’s justification for reconsideration will be limited to a review of the written material submitted by the MCP.

 


Appendix P

Page 3

 

$ A final decision or request for additional information will be made by the Deputy Director within three working days of receipt of the request for reconsideration. Should the Deputy Director require additional time in rendering the final reconsideration decision, the MCP will be notified of such in writing.

 

$ The proposed MCP membership termination will not occur while an appeal is under review and pending the Deputy Director ’s decision. If the Deputy Director denies the appeal, the MCP membership termination will proceed at the first possible effective date. The date may be retroactive if the ODJFS determines that it would be in the best interest of the members.

 

MAY 2004 – DECEMBER 2005

 

Contract for Medicaid and BadgerCare HMO Services

 

Between

 

HMO

 

And

 

Wisconsin Department of

Health and Family Services

 

[GRAPHIC]

 


TABLE OF CONTENTS

 

                 Page No.

ARTICLE I – DEFINITIONS

   1

ARTICLE II – DELEGATIONS OF AUTHORITY

   8

ARTICLE III – FUNCTIONS AND DUTIES OF THE HMO

   8

A.

  Statutory Requirement    8

B.

  Compliance with Applicable Law    8

C.

  Organizational Responsibilities and Duties    9
   

1.

 

Ineligible Organizations

   9
   

2.

 

Contract Representative

   11
   

3.

 

Attestation

   11
   

4.

 

Affirmative Action (AA), Equal Opportunity, Civil Rights Compliance (CRC) and Language Access

   11
   

5.

 

Non-Discrimination in Employment

   15
   

6.

 

Provision of Services to all HMO Members

   16
   

7.

 

Access to Premises

   16
   

8.

 

Liability for the Provision of Care

   17
   

9.

 

Subcontracts

   17
   

10.

 

Coordination with:

   17
       

a.

 

Community-Based Health Organizations

   17
       

b.

 

Local Health Departments

   18
       

c.

 

Bureau of Milwaukee Child Welfare

   18
       

d.

 

Prenatal Care Coordination (PNCC) Agencies

   19
       

e.

 

School-Based Services (SBS) Providers

   19
       

f.

 

Targeted Case Management (TMC) Agencies

   19
   

11.

 

Clinical Laboratory Improvement Amendments (CLIA)

   19

D.

  Payment Requirements/Procedures    20
   

1.

 

Claims Retrieval

   20
   

2.

 

Thirty Day Payment Requirement

   20
   

3.

 

Payment to a Non-HMO Provider for Services Provided to a Disabled Participant Less Than Three or for Services Ordered by the Courts

   21
   

4.

 

Payment of HMO Referrals to Out-of-Area or Non-Affiliated Providers

   21
   

5.

 

Health Professional Shortage Area (HPSA) Payment Provision

   21
   

6.

 

Payment of Physician Services to Pregnant Women and Children Under Age 19

   22
   

7.

 

Federally Qualified Health Centers (FQHC) and Rural Health Centers (RHC)

   22

 

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                 Page No.

   

8.

 

Immunization Program

   22
   

9.

 

Transplants

   22
   

10.

 

Hospitalization at the Time of Enrollment or Disenrollment

   23
   

11.

 

Enrollees living in a public institution

   24

E.

 

Covered Medicaid Services

   24
   

1.

 

Provision of Contract Services

   24
   

2.

 

Medical Necessity

   25
   

3.

 

Required Services Under Wis. Stats., and Wis. Adm. Code

   25
   

4.

 

Pre-Existing Medical Conditions

   25
   

5.

 

Ambulance Services

   26
   

6.

 

Chiropractic Services

   26
   

7.

 

Common Carrier Transportation

   26
   

8.

 

Dental Services

   27
   

9.

 

Emergency and Post-Stabilization Services

   30
       

a.

 

24-Hour Coverage

   30
       

b.

 

Provision/Payment Requirements

   31
       

c.

 

Memoranda of Understanding (MOU) or Contract with Hospitals/Urgent Care Centers for the Provision of Emergency Services

   31
   

10.

 

Family Planning Services and Confidentiality of Family Planning Information

   32
   

11.

 

Fertility Drugs

   32
   

12.

 

Prenatal Care Coordination (PNCC) Agencies

   32
   

13.

 

School-Based Services (SBS)

   33
   

14.

 

Targeted Case Management (TCM) Services

   33

F.

 

Mental Health and Substance Abuse Coverage Requirements/Coordination of Services with Community Agencies

   33
   

1.

 

Conditions on Coverage of Mental Health/Substance Abuse Treatment

   33
   

2.

 

Mental Health/Substance Abuse Assessment Requirements

   34
   

3.

 

Assurance of Expertise for Child Abuse, Child Neglect and Domestic Violence

   35
   

4.

 

Court-Related Children’s Services

   35
   

5.

 

Court-Related Substance Abuse Services

   36
   

6.

 

Crisis Intervention Benefit

Emergency Detention and Court-Related Mental Health Services

   36
   

7.

     36
   

8.

 

Institutionalized Individuals

   38
   

9.

 

Transportation Following Emergency Detention

   38
   

10.

 

Mental Health and/or Substance Abuse Exemptions

   38
   

11.

 

Memoranda of Understanding (MOU)/Contract Requirement and Relations with other Human Service Agencies

   39

G.

 

Provider Appeals

   39

H.

 

Provider Network and Access Requirements

   41
   

1.

 

Use of Medicaid Certified Providers

   41

 

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                 Page No.

   

2.

 

Protocols/Standards to Ensure Access

   41
   

3.

 

Written Standards for Accessibility of Care

   41
   

4.

 

Access to Selected Medicaid Providers and/or Covered Services

   42
       

a.

 

Dental Providers

   42
       

b.

 

Mental Health or Substance Abuse Providers

   42
        c.  

High Risk Prenatal Care Services

   42
        d.  

HMO Referrals to Out-of-Network Providers for Services

   42
        e.  

Primary Care Providers

   42
        f.  

Second Medical Opinions

   43
        g.  

Women’s Health Specialists

   43
   

5.

 

Network Adequacy Requirements

   43

I.

 

Responsibilities to Enrollees

   44
   

1.

 

Advocate Requirements

   44
   

2.

 

Advance Directives

   47
   

3.

 

Choice of Health Care Professional

   48
   

4.

 

Coordination and Continuation of Care

   48
   

5.

 

Conversion Privileges

   49
   

6.

 

Cultural Competency

   49
   

7.

 

Enrollee Handbook, Education and Outreach for Newly Enrolled Recipients

   49
   

8.

 

Health Education and Disease Prevention

   51
   

9.

 

Interpreter Services

   53

J.

 

Prohibitions to Billing Enrollees

   54

K.

 

HealthCheck

   54

L.

 

Marketing Plans and Informing Materials

   56
   

1.

 

Approval of Marketing and Informing Materials

   57
   

2.

 

Prohibited Practices

   58
   

3.

 

HMOs Agreement to Abide by Marketing/Informing Criteria

   58

M.

 

Reproduction/Distribution of Materials

   58

N.

 

HMO ID Cards

   59

O.

 

Open Enrollment

   59

P.

 

Selective Reporting Requirements

   59
   

1.

 

Communicable Disease Reporting

   59
   

2.

 

Fraud and Abuse Investigations

   59
   

3.

 

Physician Incentive Plans

   60

ARTICLE IV – QUALITY ASSESSMENT/PERFORMANCE IMPROVEMENT (QAPI)

   60

A.

 

QAPI Program

   60

B.

 

Monitoring and Evaluation

   63

C.

 

Health Promotion and Disease Prevention Services

   64

 

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                 Page No.

D.

 

Provider Selection (Credentialing) and Periodic Evaluation (Recredentialing)

   64

E.

 

Enrollee Feedback on Quality Improvement

   66

F.

 

Medical Records

   66

G.

 

Utilization Management (UM)

   68

H.

 

External Quality Review Contractor

   70

I.

 

Dental Services Quality Improvement (Applies only to HMOs Covering Dental Services)

   71

J.

 

Accreditation

   71

K.

 

Performance Improvement Priority Areas and Projects

   72

ARTICLE V – FUNCTIONS AND DUTIES OF THE DEPARTMENT

   77

A.

 

Eligibility Determination

   77

B.

 

Enrollment

   78

C.

 

Disenrollment

   78

D.

 

Enrollment Errors

   78

E.

 

HMO Enrollment Reports

   79

F.

 

Utilization Review and Control

   79

G.

 

HMO Review

   79

H.

 

Department Audit Schedule

   79

I.

 

HMO Review of Study or Audit Results

   80

J.

 

Vaccines

   80

K.

 

Coordination of Benefits

   80

L.

 

Wisconsin Medicaid Provider Reports

   80

M.

 

Enrollee Health Status and Primary Language Report

   80

N.

 

Fraud and Abuse Training

   80

O.

 

Provision of Data to HMOs

   80

P.

 

Special Procedures for Retroactive Payment Adjustments for Pregnant BadgerCare Enrollees

   81

ARTICLE VI – PAYMENT TO THE HMO

   81

A.

 

Capitation Rates

   81

B.

 

Actuarial Basis

   81

C.

 

Annual Negotiation of Capitation Rates

   81

D.

 

Reinsurance

   82

E.

 

Payment Schedule

   82

 

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                 Page No.

F.

 

Capitation Payments For Newborns

   82

G.

 

Coordination of Benefits (COB)

   83

H.

 

Recoupments

   85

I.

 

Neonatal Intensive Care Unit (NICU) Risk-Sharing Payment(s)

   86
   

1.

 

Coverage Criteria

   86
   

2.

 

Reimbursement Criteria

   87
   

3.

 

Reporting Requirements

   88

J.

 

Payment(s) for AIDS/HIV and Ventilator Dependent Enrollees

   89
   

1.

 

Reimbursement Criteria.

   89
   

2.

 

Adjustments to Final Payment

   90
   

3.

 

Reporting Requirements.

   90
   

4.

 

Documentation Requirements

   91
   

5.

 

Dispute Resolution

   91

ARTICLE VII – COMPUTER/DATA REPORTING SYSTEM, DATA, RECORDS AND REPORTS

   92

A.

 

Access to and/or Disclosure of Financial Records

   92

B.

 

Access to and Audit of Contract Records

   92

C.

 

Abortions, Hysterectomies and Sterilization Reporting Requirements

   92

D.

 

Computer Data Reporting System

   93

E.

 

Coordination of Benefits (COB), Encounter Record, Formal Grievances and Birth Cost Reporting Requirements

   94

F.

 

Encounter Data Reporting Requirements

   95
   

1.

 

Reporting Requirement

   95
   

2.

 

Testing Encounter Data

   95
   

3.

 

Primary HMO Contact Person

   95
   

4.

 

HMO Encounter Technical Workgroup Requirement

   96
   

5.

 

Encounter Data Completeness and Accuracy

   96
   

6.

 

Analysis of Encounter Data

   96

G.

 

Records Retention

   96

H.

 

Reporting of Corporate and Other Changes

   97

I.

 

Provider List Requirement

   97

J.

 

Contract Specified Reports and Due Dates

   98

ARTICLE VIII – ENROLLMENT AND DISENROLLMENTS

   103

A.

 

Enrollment

   103

B.

 

Enrollment/Disenrollment Practices

   104

C.

 

Disenrollment/Exemption Requests

   104
   

1.

 

AIDS or HIV-Positive Exemption

   105

 

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                 Page No.

   

2.

 

Developmental Disability or Admission to a Birth to Three Program Exemption

   105
   

3.

 

Certified Nurse Midwives or Nurse Practitioners Exemption

   105
   

4.

 

Commercial HMO Insurance Exemption

   106
   

5.

 

Federally Qualified Health Centers Exemption

   106
   

6.

 

Just Cause Disenrollment

   106
   

7.

 

Inmates of a Public Institution Disenrollment

   107
   

8.

 

Medicare Beneficiaries

   107
   

9.

 

Mental Health and/or Substance Abuse Exemption

   107
   

10.

 

Native American Disenrollment

   108
   

11.

 

Ninth Month Pregnancy Exemption

   108
   

12.

 

SSI Exemption and/or Disenrollment

   108
   

13.

 

Third Trimester Pregnancy Exemption

   109
   

14.

 

Transplant Exemption

   109

ARTICLE IX – GRIEVANCE PROCEDURES

   110

A.

 

Procedures

   110

B.

 

Formal Grievance Process

   112

C.

 

Denial, Termination, Suspension, or Reduction of Benefit Notifications to Enrollees

   112

D.

 

Denial of New Benefit Notifications to Enrollees

   115

E.

 

Reporting of Grievances to the Department

   115

ARTICLE X – REMEDIES FOR VIOLATION, BREACH, OR NON-PERFORMANCE OF CONTRACT

   116

A.

 

Suspension of New Enrollment

   116

B.

 

Department-Initiated Enrollment Reductions

   116

C.

 

Other Enrollment Reductions

   116

D.

 

Withholding of Capitation Payments and Orders to Provide Services

   117

E.

 

Inappropriate Payment Denials

   120

F.

 

Sanctions

   120

G.

 

Sanctions and Remedial Actions

   120

ARTICLE XI – TERMINATION AND MODIFICATION OF CONTRACT

   120

A.

 

Termination by Mutual Consent

   120

B.

 

Unilateral Termination

   121

C.

 

Obligations of Contracting Parties Upon Termination

   122

D.

 

Modification

   123

ARTICLE XII – INTERPRETATION OF CONTRACT LANGUAGE

   123

 

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                 Page No.

ARTICLE XIII – CONFIDENTIALITY OF RECORDS AND HIPAA REQUIREMENTS

   123

ARTICLE XIV – DOCUMENTS CONSTITUTING CONTRACT

   126

A.

 

Current Documents

   126

B.

 

Future Documents

   127

ARTICLE XV – MISCELLANEOUS

   127

A.

 

Indemnification

   127

B.

 

Independent Capacity of Contractor

   127

C.

 

Omissions

   127

D.

 

Choice of Law

   127

E.

 

Waiver

   128

F.

 

Severability

   128

G.

 

Survival

   128

H.

 

Force Majeure

   128

I.

 

Headings

   128

J.

 

Assignability

   128

K.

 

Right to Publish

   128

ARTICLE XVI – HMO SPECIFIC CONTRACT TERMS

   129

A.

 

Initial Contract Period

   129

B.

 

Renewals

   129

C.

 

Specific Terms of the Contract

   129

ADDENDUM I – SUBCONTRACTS AND MEMORANDA OF UNDERSTANDING

   131

Part A – Subcontracts

   131

I.

 

Subcontracts

   131

II.

 

Management Subcontracts

   135

III.

 

Disclosure Statements

   136

IV.

 

Business Transactions

   138

Part B – Memorandum of Understanding (MOU)

   139

I.

 

MOU Submission Requirements

   139

II.

 

Emergency Services MOU or Contract

   139

 

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III.

 

County and Other Human Service Agencies MOU or Contract Requirements for Services Ordered by the Courts

   140

IV.

 

Required MOUs or Contracts

   141

ADDENDUM II – STANDARD ENROLLEE HANDBOOK LANGUAGE

   148

ADDENDUM III – ACTUARIAL BASIS

   159

ADDENDUM IV – GUIDELINES FOR THE COORDINATION OF SERVICES BETWEEN HMOs AND THE BUREAU OF MILWAUKEE CHILD WELFARE

   160

ADDENDUM V – GUIDELINES FOR THE COORDINATION OF SERVICES BETWEEN MEDICAID HMOS AND COUNTY BIRTH TO THREE AGENCIES

   163

ADDENDUM VI – LOCAL HEALTH DEPARTMENTS AND COMMUNITY–BASED HEALTH ORGANIZATIONS A RESOURCE FOR HMOs

   168

ADDENDUM VII – GUIDELINES FOR THE COORDINATION OF SERVICES BETWEEN HMOS, TARGETED CASE MANAGEMENT (TCM) AGENCIES, AND CHILD WELFARE AGENCIES

   171

ADDENDUM VIII – REPORT FORMS AND WORKSHEETS

   173

A.

 

AIDS and Ventilator Dependent Quarterly Report Form and Detail Report Format

   173

B.

 

Coordination of Benefits Quarterly Report Form and Instructions for Completing the Form

   175

C.

 

Medicaid and BadgerCare HMO Newborn Report

   177

D.

 

HealthCheck Worksheet

   179

E.

 

Neonatal Intensive Care Unit (NICU) Risk-Sharing Report Format and Detail Data Requirements

   180

F.

 

Court Ordered Birth Cost Requests

   184

G.

 

Formal and Informal Grievance Reporting Forms

   188

H.

 

Attestation Form

   190

ADDENDUM IX – GENERAL INFORMATION ABOUT THE WIC PROGRAM AND SAMPLE HMO-TO-WIC REFERRAL FORMS

   191

ADDENDUM X – HMO SPECIFIC SERVICE AREA AND ENROLLMENT MAXIMUM

   194

 

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CONTRACT FOR SERVICES

 

Between

 

The Wisconsin Department of Health and Family Services

 

and

 

HMO

 

The Wisconsin Department of Health and Family Services (the Department) and the HMO, an insurer with a certificate of authority to do business in Wisconsin, and an organization that makes available to enrolled participants, in consideration of periodic fixed payments, comprehensive health care services provided by providers selected by the organization and who are employees or partners of the organization or who have entered into a referral or contractual arrangement with the organization, for the purpose of providing and paying for Medicaid and BadgerCare contract services to recipients enrolled in the HMO under the State of Wisconsin Medicaid Plan approved by the Secretary of the United States Department of Health and Human Services pursuant to the provisions of the Social Security Act and for the further specific purpose of promoting coordination and continuity of preventive health services and other medical care including prenatal care, emergency care, and HealthCheck services, do herewith agree:

 

ARTICLE I

 

I. DEFINITIONS

 

Abuse means provider practices that are inconsistent with sound fiscal, business, or medical practices, and result in an unnecessary cost to Medicaid/BadgerCare, in reimbursement for services that are not medically necessary, or services that fail to meet professionally recognized standards for health. Abuse also includes client or member practices that result in unnecessary costs to Medicaid.

 

Action means the denial or limited authorization of a requested service, including the type or level of service; the reduction, suspension or termination of a previously authorized service; the denial, in whole or in part, of payment for a service.

 

Appeal means a request for review of an action.

 

BadgerCare means part of the Wisconsin Medical Assistance Program operated by the Wisconsin Department of Health and Family Services under Title XIX and Title XXI of the Federal Social Security Act, s. 49.655, Wis. Stats., and related state and federal rules and regulations. This term is used throughout this contract.

 

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Balanced workforce means an equitable representation of persons with disabilities, minorities and women available for jobs at each job category from the relevant labor market from which the recipient recruits job applicants.

 

Business Associate means a person (or company) that provides a service to a Covered Program that requires their use of individually identifiable health information.

 

CESA (Cooperative Educational Service Agencies) means cooperatives that include multiple school districts that work together for purchasing and other coordinated functions. There are twelve (12) CESAs in Wisconsin.

 

CFR means Code of Federal Regulations.

 

Children With Special Health Care Needs means children with or at increased risk for chronic physical, developmental, behavioral, or emotional conditions who also require health and related services of a type or amount beyond that required by children generally and who are enrolled in a Children with Special Health Care Needs program operated by a Local Health Department or a local Title V funded Maternal and Child Health Program.

 

Clean claim means a truthful, complete and accurate claim that does not have to be returned for additional information.

 

Community Based Health Organizations means non-profit agencies providing community based health services. These organizations provide important health care services such as HealthCheck screenings, nutritional support, and family planning, targeting such services to high-risk populations.

 

Continuing Care Provider means as stated in 42 CFR 441.60(a), a provider who has an agreement with the Medicaid agency to provide:

 

  A. Any reports that the Department may reasonably require, and

 

  B. At least the following services to eligible HealthCheck recipients formally enrolled with the provider as enumerated in 42 CFR 441.60(a)(1)-(5):

 

  1. Screening, diagnosis, treatment, and referrals for follow-up services,

 

  2. Maintenance of the recipient’s consolidated health history, including information received from other providers,

 

  3. Physician’s services as needed by the recipient for acute, episodic or chronic illnesses or conditions,

 

  4. Provision or referral for dental services, and

 

  5. Transportation and scheduling assistance.

 

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Contract means the agreement executed between the HMO and the Department to accomplish the duties and functions, in accordance with the rules and arrangements specified in this document. The contract includes the base agreement and documents specified in Article XIV, Sections A and B.

 

Contract Services means services that the HMO is required to provide under this contract.

 

Contractor means the HMO(s) awarded a contract resulting from the HMO certification process to provide capitated managed care in accordance with the contract.

 

Covered Entity means a health plan, a health care clearinghouse, or a health care provider or HMO that transmits any health information in electronic form in connection with a transaction covered by 45 CFR Parts 160 and 162.

 

Cultural Competency means a set of congruent behaviors, attitudes, practices and policies that are formed within an agency, and among professionals that enable the system, agency, and professionals to work respectfully, effectively and responsibly in diverse situations. Essential elements of cultural competence include understanding diversity issues at work, understanding the dynamic of difference, institutionalizing cultural knowledge, and adapting to and encouraging organizational diversity.

 

Department means the Wisconsin Department of Health and Family Services.

 

Emergency Medical Condition means:

 

  A. A medical condition manifesting itself by acute symptoms of sufficient severity (including severe pain) such that a prudent layperson, who possesses an average knowledge of health and medicine, could reasonably expect the absence of immediate medical attention to result in:

 

  1. Placing the health of the individual (or, with respect to a pregnant woman, the health of the woman or her unborn child) in serious jeopardy,

 

  2. Serious impairment of bodily functions, or

 

  3. Serious dysfunction of any bodily organ or part; or

 

  B. With respect to a pregnant woman who is in active labor:

 

  1. Where there is inadequate time to effect a safe transfer to another hospital before delivery; or

 

  2. Where transfer may pose a threat to the health or safety of the woman or the unborn child.

 

  C. A psychiatric emergency involving a significant risk of serious harm to oneself or others.

 

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  D. A substance abuse emergency exists if there is significant risk of serious harm to an enrollee or others, or there is likelihood of return to substance abuse without immediate treatment.

 

  E. Emergency dental care is defined as an immediate service needed to relieve the patient from pain, an acute infection, swelling, trismus, fever, or trauma. In all emergency situations, the HMO must document in the enrollee’s dental records the nature of the emergency.

 

Encounter includes the following:

 

  A. A service or item provided to a patient through the health care system. Examples include but are not limited to:

 

  1. Office visits

 

  2. Surgical procedures

 

  3. Radiology, including professional and/or technical components

 

  4. Prescribed drugs

 

  5. Durable medical equipment

 

  6. Emergency transportation to a hospital

 

  7. Institutional stays (inpatient hospital, rehabilitation stays)

 

  8. HealthCheck screens

 

  B. A service or item not directly provided by the HMO, but for which the HMO is financially responsible. An example would include an emergency service provided by an out-of-network provider or facility.

 

  C. A service or item not directly provided by the HMO, and one for which no claim is submitted but for which the HMO may supplement its encounter data set. Such services might include HealthCheck screens for which no claims have been received and if no claim is received, the HMO’s medical chart. Examples of services or items the HMO may include are:

 

  1. HealthCheck services

 

  2. Lead Screening and Testing

 

  3. Immunizations

 

Services or items as used above include those services and items not covered by the Wisconsin Medicaid Program, but which the HMO chooses to provide as part of its Medicaid managed care product. Examples include educational services, certain over-the-counter drugs, and delivered meals.

 

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Encounter Record means an electronically formatted list of encounter data elements per encounter as specified in the Wisconsin Medicaid 2004-2005 HMO Encounter Data User Manual. An encounter record may be prepared from paper claims such as the HCFA 1500, UB-92, or electronic transactions such as ASC XX12N 837.

 

Enrollee and Participant means a Medicaid or BadgerCare recipient who has been certified by the State as eligible to enroll under this Contract, and whose name appears on the HMO Enrollment Reports that the Department transmits to the HMO every month according to an established notification schedule. Children who are reported to the certifying agency within 100 days of birth shall be enrolled in the HMO their mother is enrolled in from their date of birth if the mother was an enrollee on the date of birth. Children who are reported to the certifying agency after the 100 th day but before their first birthday may be eligible for Medicaid or BadgerCare on a fee-for-service (FFS) basis.

 

Enrollment Area means the geographic area within which recipients must reside in order to enroll, on a mandatory basis, in the HMO under this Contract.

 

Experimental Surgery and Procedures means experimental services that meet the definition of HFS 107.035(1) and (2) Wis. Adm. Code. as determined by the Department.

 

Formally Enrolled with a Continuing Care Provider (as cited in 42 CFR 441.60(d)) means that a recipient (or recipient’s guardian) agrees to use one continuing care provider as the regular source of a described set of services for a stated period of time.

 

Fraud means an intentional deception or misrepresentation made by a person or entity with the knowledge that the deception could result in some unauthorized benefit to him/herself, itself or some other person or entity. It includes any act that constitutes fraud under applicable federal or state law.

 

Grievance means an expression of dissatisfaction about any matter other than an action. The term is also used to refer to the overall system of grievances and appeals handled by the HMO. Possible grievance subjects include, but are not limited to, the quality of care or services provided, and aspects of interpersonal relationships such as rudeness of a provider or employee, or failure to respect the enrollee’s rights.

 

HHS refers to the Department of Health and Human Services.

 

HHS Transaction Standard Regulation means the 45 CFR, Parts 160 and 162.

 

HIPAA means the Health Insurance Portability and Accountability Act of 1996.

 

HMO means the health maintenance organization or its parent corporation with a certificate of authority to do business in Wisconsin, that is obligated under this Contract.

 

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HMO Encounter Technical Workgroup means a workgroup composed of HMO technical staff, contract administrators, claims processing, eligibility, and/or other HMO staff, as necessary; Department staff from the Division of Health Care Financing; and staff from the Department’s Medicaid fiscal agent.

 

Individually Identifiable Health Information (IIHI) means patient demographic information, claims data, insurance information, diagnosis information, and any other information the relates to the past, present, or future health condition, provision of health care, payment for health care and that identifies the individual (or there is reasonable reason to believe could identify the individual).

 

Information means any “health information” provided and/or made available by the Department to a Trading Partner, and has the same meaning as the term “health information” as defined by 45 CFR Part 160.103.

 

Local Health Department (LHD) means an agency of local government established according to Chapter 251, Wis. Stats. Local health departments have statutory obligation to perform certain core functions, including assessment, assurance, and policy development to protect and promote the health of their communities.

 

Medicaid means the Wisconsin Medical Assistance Program operated by the Wisconsin Department of Health and Family Services under Title XIX of the Federal Social Security Act, Ch. 49, Wis. Stats., and related State and Federal rules and regulations. This term is used consistently in this Contract. Other expressions or words equivalent to Medicaid are “MA,” “Medical Assistance,” and “WMAP.”

 

Medical status code means the two digit (alphanumeric) code in the Department’s computer system that defines the type of Medicaid eligibility a recipient has. The code identifies the basis of eligibility, whether cash assistance is being provided, and other aspects of Medicaid. The medical status code is listed on the HMO enrollment reports. Article V, A of this contract includes a list of HMO eligible medical status codes.

 

Medically Necessary means a medical service that meets the definition of HFS 101.03(96m) Wis. Adm. Code.

 

Newborn means an enrollee less than 100 days old.

 

PCP means primary care provider including, but not limited to FQHCs, RHCs, tribal health centers, and physicians, nurse practitioners, nurse midwives, physician assistants and physician clinics with specialties in general practice, family practice, internal medicine, obstetrics, gynecology, pediatrics.

 

Post Stabilization Services means medically necessary non-emergency services furnished to an enrollee after he or she is stabilized following an emergency medical condition.

 

Provider means a person who has been certified by the Department to provide health care services to recipients and to be reimbursed by Medicaid for those services.

 

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Public Institution means an institution that is the responsibility of a governmental unit or over which a governmental unit exercises administrative control as defined by federal regulations, including but not limited to prisons and jails.

 

Recipient means any individual entitled to benefits under Title XIX and XXI of the Social Security Act, and under the Medicaid State Plan as defined in Chapter 49, Wis. Stats.

 

Service Area means an area of the State where the HMO has agreed to provide Medicaid services to Medicaid enrollees. The Department monitors enrollment levels of HMOs by the HMO’s service area(s). The HMO indicates whether they will provide dental or chiropractic services by service area. A service area may be as small as a zip code, may be a county, a number of counties, or the entire State.

 

Secretary means the Secretary of HHS and any other officer or employee of the Department of HHS to whom the authority involved has been delegated.

 

Risk means the possibility of monetary loss or gain by the HMO resulting from service costs exceeding or being less than payments made to it by the Department.

 

State means the State of Wisconsin.

 

Subcontract means any written agreement between the HMO and another party to fulfill the requirements of this Contract. However, such term does not include insurance purchased by the HMO to limit its loss with respect to an individual enrollee, provided the HMO assumes some portion of the underwriting risk for providing health care services to that enrollee.

 

Trading Partner shall refer to a provider or HMO that transmits any health information in electronic form in connection with a transaction covered by 45 CFR Parts 160 and 162, or a business associate authorized to submit health information on the Trading Partner’s behalf.

 

Transaction means the exchange of information between two parties to carry out financial or administrative activities related to health care as defined by 45 CFR Part 160.103.

 

Wisconsin Tribal Health Directors Association (WTHDA) means the coalition of all Wisconsin American Indian Tribal Health Departments.

 

Terms that are not defined above shall have their primary meaning identified in HFS 101-108, Wis. Adm. Code.

 

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ARTICLE II

 

II. DELEGATIONS OF AUTHORITY

 

The HMO shall oversee and remain accountable for any functions and responsibilities that it delegates to any subcontractor. For all major or minor delegation of function or authority:

 

  A. There shall be a written agreement that specifies the delegated activities and reporting responsibilities of the subcontractor and provides for revocation of the delegation or imposition of other sanctions if the subcontractor’s performance is inadequate.

 

  B. Before any delegation, the HMO shall evaluate the prospective subcontractor’s ability to perform the activities to be delegated.

 

  C. The HMO shall monitor the subcontractor’s performance on an ongoing basis and subject the subcontractor to formal review at least once a year.

 

  D. If the HMO identifies deficiencies or areas for improvement, the HMO and the subcontractor shall take corrective action.

 

  E. If the HMO delegates selection of providers to another entity, the HMO retains the right to approve, suspend, or terminate any provider selected by that entity.

 

ARTICLE III

 

III. FUNCTIONS AND DUTIES OF THE HMO

 

  A. Statutory Requirement

 

In consideration of the functions and duties of the Department contained in this Contract the HMO shall retain at all times during the period of this Contract a valid Certificate of Authority issued by the State of Wisconsin Office of the Commissioner of Insurance.

 

  B. Compliance with Applicable Law

 

In the provision of services under this contract, the Contractor and its subcontractors shall comply with all applicable federal and state statutes and rules and regulations, that are in effect when the contract is signed, or that come into effect during the term of the contract. This includes, but is not limited to Title XIX of the Social Security Act and Title 42 of the CFR.

 

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Changes to Medicaid covered services mandated by federal or state law subsequent to the signing of this Contract will not affect the contract services for the term of this Contract, unless agreed to by mutual consent, or the change is necessary to continue to receive federal funds or due to action of a court of law.

 

The Department may incorporate into the Contract any change in covered services mandated by federal or state law effective the date the law goes into effect, if it adjusts the capitation rate accordingly. The Department will give the HMO at least 30 days notice before the intended effective date of any such change that reflects service increases, and the HMO may elect to accept or reject the service increases for the remainder of that contract year. The Department will give the HMO 60 days notice of any such change that reflects service decreases, with a right of the HMO to dispute the amount of the decrease within that 60 days. The HMO has the right to accept or reject service decreases for the remainder of the Contract year. The date of implementation of the change in coverage will coincide with the effective date of the increased or decreased funding. This section does not limit the Department’s ability to modify this Contract due to changes in the State Budget.

 

  C. Organizational Responsibilities and Duties

 

  1. Ineligible Organizations

 

Upon obtaining information or receiving information from the Department or from another verifiable source, the HMO must exclude from participation in the HMO all organizations that could be included in any of the categories defined in a, 1), a) through e) of this section (references to the Act in this section refer to the Social Security Act).

 

  a. Entities that could be excluded under Section 1128(b)(8) of the Social Security Act are entities in which a person who is an officer, director, agent or managing employee of the entity, or a person who has direct or indirect ownership or control interest of 5% or more in the entity has:

 

  1) Been convicted of the following crimes:

 

  a) Program related crimes, i.e., any criminal offense related to the delivery of an item or service under Medicare or Medicaid (Section 1128(a)(1) of the Act).

 

  b) Patient abuse, i.e., criminal offense relating to abuse or neglect of patients in connection with the delivery of health care (Section 1128(a)(2) of the Act).

 

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  c) Fraud, i.e., a state or federal crime involving fraud, theft, embezzlement, breach of fiduciary responsibility, or other financial misconduct in connection with the delivery of health care or involving an act or omission in a program operated by or financed in whole or part by federal, state or local government (Section 1128(b)(1) of the Act).

 

  d) Obstruction of an investigation, i.e., conviction under state or federal law of interference or obstruction of any investigation into any criminal offense described in subsections a), b), or c) (Section 1128(b)(2) of the Act).

 

  e) Offenses relating to controlled substances, i.e., conviction of a state or federal crime relating to the manufacture, distribution, prescription or dispensing of a controlled substance (Section 1128(b)(3) of the Act).

 

  2) Been excluded, debarred, suspended, otherwise excluded, or is an affiliate (as defined in such Act) of a person described in C, 1, a, above from participating in procurement activities under the Federal Acquisition Regulation or from participating in non-procurement activities under regulations issued pursuant to Executive Order No. 12549 or under guidelines implementing such order.

 

  3) Been assessed a civil monetary penalty under Section 1128A of the Act. Civil monetary penalties can be imposed on individual providers, as well as on provider organizations, agencies, or other entities by the DHHS Office of Inspector General. Section 1128A authorizes their use in case of false or fraudulent submittal of claims for payment, and certain other violations of payment practice standards. (Section 1128(b)(8)(B)(ii) of the Act.)

 

  b. Entities that have a direct or indirect substantial contractual relationship with an individual or entity listed in subsection 1. A substantial contractual relationship is defined as any contractual relationship which provides for one or more of the following services:

 

  1) The administration, management, or provision of medical services.

 

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  2) The establishment of policies pertaining to the administration, management, or provision of medical services.

 

  3) The provision of operational support for the administration, management, or provision of medical services.

 

  c. Entities that employ, contract with, or contract through any individual or entity that is excluded from participation in Medicaid under Section 1128 or 1128A, for the provision (directly or indirectly) of health care, utilization review, medical social work or administrative services. For the services listed, the HMO must refrain from contracting with any entity that employs, contracts with, or contracts through an entity that has been excluded from participation in Medicaid by the Secretary of Health and Human Services under the authority of Section 1128 or 1128A of the Act.

 

The HMO attests by signing this Contract, that it excludes from participation in the HMO all organizations that could be included in any of the above categories.

 

  2. Contract Representative

 

The HMO is required to designate a staff person to act as liaison to the Department on all issues that relate to the contract between the Department and the HMO. The contract representative will be authorized to represent the HMO regarding inquiries pertaining to the Contract, will be available during normal business hours, and will have decision making authority in regard to urgent situations that arise. The Contract representative will be responsible for follow-up on contract inquiries initiated by the Department.

 

  3. Attestation

 

The HMO’s Chief Executive Officer (CEO), the Chief Financial Officer (CFO) or designee must attest to the best of their knowledge to the truthfulness, accuracy, and completeness of all data submitted to the Department at the time of submission. This includes encounter data, NICU, AIDS/Vent, Sterilization Reports or any other data regarding claims the HMO paid. HMOs may use the Department’s attestation form in Addendum VIII, H.

 

  4. Affirmative Action (AA), Equal Opportunity, Civil Rights Compliance (CRC) and Language Access

 

The CRC Plan contains three components: Affirmative Action, Civil Rights/Equal Opportunity, and Language Access. HMOs that have more than 25 employees or receive more than $25,000 must submit an

 

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Affirmative Action, Equal Opportunity, Civil Rights and Language Action Plan. HMOs that have less than 25 employees and receive less than $25,000 must submit a Letter of Assurance and proof that it is exempt from submitting AA information in accordance to s. 16.675, Wis. Stats., and ADM 50, Wis. Adm. Code. HMOs must submit language access information as part of the HMO Certification application.

 

  a. Affirmative Action (AA) Plan

 

  1) For agreements where the HMO has 25 or more employees and will receive $25,000 or more, the HMO shall complete the AA, Equal Opportunity, CRC and Language Access sections of the plan that may cover a two or three-year period. HMOs with an annual work force of less than 25 employees or less than $25,000 may be exempt from submitting the AA component of the Plan.

 

Exemptions from submitting AA Component requirements will be granted if:

 

  a) The HMO receives a State contract for less than $25,000;

 

  b) The HMO has fewer than 25 employees regardless of the dollar amount of the contract;

 

  c) The HMO is a foreign company with a work force of less than 25 employees in the U.S.;

 

  d) The HMO is a federal government agency or a Wisconsin municipality; and

 

  e) The HMO has a balanced workforce as defined in Article I.

 

  2) If the HMO is exempt from submitting an AA component because it has a balanced work force, the HMO must submit its “HMO Work Force Analysis Form, a Request for Exemption from Submitting an Affirmative Action Component.”

 

  3) If the HMO is exempt from submitting an AA component for other reasons, the HMO must submit a Request for Exemption from Submitting an Affirmative Action Component.

 

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  4) Exempt HMOs that do not have a balanced work force in specific job groups are required to develop and submit a recruitment strategy to address under-representation of that job group.

 

  5) The AA component is written in detail and explains the HMOs AA program. The AA component must be prepared in accordance to the most recently revised AA, Equal Opportunity, CRC and Language Access plan Instruction Manual for the funding period covering May 1, 2004, to December 31, 2006.

 

  6) For agreements of $25,000 or more and with 25 employees or more, HMOs shall conduct, keep on file, and update annually, a separate and additional accessibility self-evaluation of all programs and facilities, including employment practices for compliance with the Americans with Disabilities (ADA) Title I regulations, unless an updated self-evaluation under Section 503 of the Rehabilitation Act of 1973 exists that meets the ADA requirements. For technical assistance on all the aspects of Civil Rights Compliance, HMOs are encouraged to contact the Department’s AA/CRC Office at (608) 266-9372 (voice), (608) 266-2555 (TDD), or the Department of Health and Family Services, 1 W. Wilson Street, Room 555, P.O. Box 7850, Madison, Wisconsin 53707-7850.

 

  7) The HMO must file its AA Plan within 15 days after the award of the contract. The Plan must be submitted to the Department of Health and Family Services, Office of Affirmative Action and Civil Rights Compliance, Box 7850, Madison, Wisconsin 53707-7850.

 

  b. Civil Rights Compliance (CRC) Plan

 

  1) For agreements for the provision of services to enrollees, HMOs must comply with Civil Rights requirements. HMOs with an annual work force of less than 25 employees or receiving less than $25,000 are not required to submit a CRC Plan, but must, at a minimum, submit a Letter of Assurance that the HMO will comply with all federal and state laws that address nondiscrimination in service delivery.

 

  2)

The HMO must submit to the Department’s AA/CRC Office proof that it has complied with all of the requirements in the revised AA, Equal Opportunity, CRC and Language Access Plan Instructions and Manual for

 

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Profit and Non-Profit Entities for meeting equal opportunity requirements under Title VI and VII of the Civil Rights Act of 1964; Sections 503 and 504 of the Rehabilitation Act of 1973; Title VI and XVI of the Public Health Service Act; the Age Discrimination in Employment Act of 1967; the Age Discrimination Act of 1975; the Omnibus Reconciliation Act of 1981; the Americans with Disabilities Act of 1990; and the Wisconsin Fair Employment Act. If a Plan was submitted and approved during the previous year, a plan update must be submitted for this Contract period.

 

  a) No otherwise qualified person shall be excluded from participation in, be denied the benefits of, or otherwise be subject to discrimination in any manner on the basis of race, color, national origin, sex, disability or age. This policy covers eligibility for and access to service delivery, and treatment in all programs and activities. All employees of the HMO are expected to support goals and programmatic activities relating to nondiscrimination in service delivery.

 

  b) No otherwise qualified person shall be excluded from employment, be denied the benefits of employment or otherwise be subject to discrimination in employment in any manner or term of employment on the basis of age, race/ ethnicity, color, sex, national origin or ancestry, disability (as defined in Section 504 of the Rehab Act and the ADA) arrest or conviction record, marital status, political affiliation, military participation, the use of legal products during non-work hours, non-job related genetic and honesty testing. All employees are expected to support goals and programmatic activities relating to non-discrimination in employment.

 

  c)

The HMO must post the Equal Opportunity Policy, the name of the Equal Opportunity Coordinator and the discrimination complaint process in conspicuous places available to applicants and clients of services, and applicants for employment and employees. The complaint process will be according to Department standards and made available in languages and formats understandable to enrollees, applicants and employees. The Department will continue to provide appropriate

 

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translated program brochures and forms for distribution.

 

  d) The HMO agrees to comply with all of the requirements in the revised Department AA, Equal Opportunity, CRC and Language Access Plan for Profit and Non-Profit Entities and their subcontractors for this contract period.

 

  e) These requirements apply to any subcontracts or grants. The HMO has responsibility for ensuring that its subcontractors or sub-grantees also comply with all of the requirements of the plan.

 

  f) The Department will monitor the Civil Rights Compliance of the HMO. The Department will conduct reviews to ensure that the HMO is ensuring compliance by its subcontractors or grantees according to guidelines in the Affirmative Action, Equal Opportunity, Civil Rights and Language Access Compliance Plan. The HMO agrees to comply with Civil Rights monitoring reviews, including the examination of records and relevant files maintained by the HMO, as well as interviews with staff, clients, and applicants for services, subcontractors, grantees, and referral agencies. The reviews will be conducted according to Department procedures. The Department will also conduct reviews to address immediate concerns of complainants.

 

  g) The HMO agrees to cooperate with the Department in developing, implementing and monitoring corrective action plans that result from complaint investigations or monitoring efforts.

 

  5. Non-Discrimination in Employment

 

The HMO must comply with all applicable federal and state laws relating to non-discrimination and equal employment opportunity including s. 16.765, Wis. Stats., Federal Civil Rights Act of 1964, regulations issued pursuant to that Act and the provisions of Federal Executive Order 11246 dated September 26, 1985, and ensure physical and program accessibility of all services to persons with physical and sensory disabilities pursuant to Section 504 of the Federal Rehabilitation Act of 1973, as amended (29 U.S.C. 794), all requirements imposed by the applicable Department regulations (45 CFR part 84) and all guidelines and interpretations issued

 

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pursuant thereto, and the provisions of the Age Discrimination and Employment Act of 1967 and Age Discrimination Act of 1975.

 

Chapter 16.765, Wis. Stats. requires that in connection with the performance of work under this Contract, the Contractor agrees not to discriminate against any employee or applicant for employment because of age, race, religion, color, handicap, sex, physical condition, developmental disability as defined in s. 51.01(5), sexual orientation or national origin. This provision shall include, but not be limited to, the following: employment, upgrading, demotion or transfer; recruitment or recruitment advertising; layoff or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeship. Except with respect to sexual orientation, the Contractor further agrees to take affirmative action to ensure equal employment opportunities. The Contractor agrees to post in conspicuous places, available for employees and applicants for employment, notices to be provided by the contracting officer setting forth the provisions of the non-discrimination clause.

 

With respect to provider participation, reimbursement, or indemnification, the HMO will not discriminate against any provider who is acting within the scope of the provider’s license or certification under applicable state law, solely on the basis of such license or certification. This shall not be construed to prohibit an HMO from including providers to the extent necessary to meet the needs of the Medicaid population or from establishing any measure designed to maintain quality and control cost consistent with these responsibilities.

 

  6. Provision of Services to all HMO Members

 

The HMO must provide contract services to Medicaid and BadgerCare enrollees under this contract in the same manner as those services are provided to other members of the HMO.

 

The HMO must ensure that the services are sufficient in amount, duration, or scope to reasonably be expected to achieve the purpose for which the services are furnished.

 

  7. Access to Premises

 

The HMO must allow duly authorized agents or representatives of the state or federal government access to the HMO’s or HMO subcontractor’s premises during normal business hours to inspect, audit, monitor or otherwise evaluate the performance of the HMO’s or subcontractor’s contractual activities and shall produce all records requested as part of such review or audit within a reasonable time, but not more than ten working days. Upon request for such right of access, the HMO or subcontractor must provide staff to assist in the audit or inspection effort, and adequate space on the premises to reasonably accommodate the state

 

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or federal personnel conducting the audit or inspection effort. All inspections or audits must be conducted in a manner as will not unduly interfere with the performance of HMO’s or subcontractor’s activities. The HMO will have 30 business days to respond to any findings of an audit before the Department finalizes it. All information obtained will be accorded confidential treatment as provided under applicable laws, rules or regulations.

 

  8. Liability for the Provision of Care

 

Remain liable for provision of care for that period for which capitation payment has been made in cases where medical status code changes occur subsequent to capitation payment.

 

  9. Subcontracts

 

The HMO must ensure that all subcontracts are in writing, comply with the provisions of Addendum I, include any general requirements of this Contract that are appropriate to the service or activity identified in Addendum I, and ensure that all subcontracts do not terminate legal liability of the HMO under this Contract. The HMO may subcontract for any function covered by this Contract, subject to the requirements of this Contract.

 

  10. Coordination with Community-Based Health Organizations, Local Health Departments, Bureau of Milwaukee Child Welfare, Prenatal Care Coordination Agencies, School-Based Services Providers and Targeted Case Management Agencies:

 

  a. Community-Based Health Organizations

 

The Department encourages the HMO to contract with community-based health organizations for the provision of care to Medicaid and BadgerCare enrollees in order to ensure continuity and culturally appropriate care and services. Community-based organizations can provide HealthCheck outreach and screening, immunizations, family-planning services, and other types of services.

 

The Department encourages HMOs to work closely with community-based health organizations as noted in Addendum VI.

 

Community-based health organizations may also provide services, such as WIC services, that HMOs are required by federal law to coordinate with and refer to, as appropriate.

 

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  b. Local Health Departments

 

The Department encourages the HMO to contract with local health departments for the provision of care to Medicaid and BadgerCare enrollees in order to ensure continuity and culturally appropriate care and services. Local health departments can provide HealthCheck outreach and screening, immunizations, blood lead screening services, and services to targeted populations within the community for the prevention, investigation, and control of communicable diseases (e.g., tuberculosis, HIV/AIDS, sexually transmitted diseases, hepatitis and others). WIC projects provide nutrition services and supplemental foods, breastfeeding promotion and support; and immunization screening. Many projects screen for blood lead poisoning during the WIC appointment. Refer to Addendum I, Part A for basic contract requirements.

 

As noted in Addendum VI the Department encourages HMOs to work closely with local health departments. Local health departments have a wide variety of resources that could be coordinated with HMOs to produce more efficient and cost-effective care for HMO enrollees. Examples of such resources are ongoing medical services programs, materials on health education, prevention, and disease states, expertise on outreaching specific sub-populations, communication networks with varieties of medical providers, advocates, community-based health organizations, and social service agencies, and access to ongoing studies of health status and disease trends and patterns.

 

  c. Bureau of Milwaukee Child Welfare

 

Milwaukee County HMOs must designate at least one individual to serve as a contact person for the Bureau of Milwaukee Child Welfare (BMCW). If the HMO chooses to designate more than one contact person, the HMO should identify the service area for which each contact person is responsible. The HMO must provide all Medicaid covered mental health and substance abuse services to individuals identified as clients of BMCW. Disputes regarding the medical necessity of services identified in the Family Treatment Plan will be adjudicated using the dispute process outlined in Addendum V, except that HMOs must provide court-ordered services in accordance with Article III, F. Addendum V contains guidelines for how Milwaukee County HMOs and BMCW will work together to provide mental health and substance abuse services. Refer to Article III, F for more information regarding mental health and substance abuse covered services.

 

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  d. Prenatal Care Coordination (PNCC) Agencies

 

The HMO must sign a Memorandum of Understanding (MOU) with all agencies in the HMO service area that are Medicaid-certified PNCC agencies. The purpose of the MOU is to ensure coordination of care between the HMO that provides medical services, and the PNCC agency that provides outreach, risk assessment, care planning, care coordination, and follow-up. Refer to Addendum I, Part B, IV, B for the MOU requirements and a sample PNCC MOU.

 

In addition, the HMO must assign an HMO medical representative to interface with the care coordinator from the PNCC agency. Refer to Article III, E, 12 for more information regarding payment/ non-payment requirements and the HMO representative’s care coordination responsibilities.

 

  e. School-Based Services (SBS) Providers

 

The HMO must use its best effort to sign a Memorandum of Understanding (MOU) with all SBS providers in the HMO service area to ensure continuity of care and to avoid duplication of services. Refer to Article III, E, 13 for more information regarding the HMO’s responsibility to coordinate care with SBS providers and Addendum I, Part B, IV, C for the MOU requirements and a sample SBS MOU.

 

  f. Targeted Case Management (TCM) Agencies

 

The HMO must interface with the case manager from the TCM agency to identify what Medicaid covered services or social services are to be provided to an enrollee. Article III, E, 14 and Addendum VII contain more information on how HMOs and TCM agencies should work together to coordinate care.

 

  11. Clinical Laboratory Improvement Amendments (CLIA)

 

The HMO must use only certain laboratories. All laboratory testing sites providing services under this Contract must have a valid CLIA certificate along with a CLIA identification number, and comply with CLIA regulations as specified by 42 CFR Part 493, “Laboratory Requirements.” Those laboratories with certificates must provide only the types of tests permitted under the terms of their certification.

 

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  D. Payment Requirements/Procedures

 

The HMO is responsible for the payment of all contract services provided to all Medicaid and BadgerCare recipients listed as ADDs or CONTINUEs on either the Initial or Final Enrollment Reports (see Article V, B, D and E) generated for the month of coverage. The HMO is also responsible for:

 

  The payment for services to all newborns meeting the criteria described in Article VI, F, “Capitation Payments for Newborns.”

 

  The provision, or authorizing the provision of, services to all Medicaid enrollees with valid Forward cards indicating HMO enrollment, without regard to disputes about enrollment status and without regard to any other identification requirements. Any discrepancies between the cards and the enrollment reports must be reported to the Department for resolution. The HMO must continue to provide and authorize provision of all contract services until the discrepancy is resolved, including recipients who were PENDING on the Initial Report and held a valid Forward card indicating HMO enrollment, but did not appear as a CONTINUE on the Final Report.

 

  1. Claims Retrieval

 

The HMO must maintain a claim retrieval system that can upon request identify date of receipt, action taken on all provider claims (i.e., paid, denied other), and when action was taken. The HMO must have procedures in place that will show the date a claim was received whether the claim is a paper copy or an electronic submission. In addition, the HMO must maintain a claim retrieval system that can identify, within the individual claim, the services provided and the diagnoses of the enrollees using nationally accepted coding systems: HCPCS including Level I CPT codes and Level II and Level III HCPCS codes with modifiers, ICD-9-CM diagnosis and procedure codes, and other national code sets such as place of service, type of service, and EOB codes. Finally, the claim retrieval system must be capable of identifying the provider of services by the appropriate Wisconsin Medicaid provider ID number assigned to all in-plan providers. Refer to Article III, H, 1, for use of providers certified by the Medicaid program.

 

  2. Thirty Day Payment Requirement

 

The HMO must pay at least 90% of adjudicated clean claims from subcontractors for covered medically necessary services within 30 days of receipt of a clean claim, 99% within 90 days and 100% within 180 days of receipt, except to the extent subcontractors have agreed to later payment. HMO agrees not to delay payment to a subcontractor pending subcontractor collection of third party liability unless the HMO has an agreement with the subcontractor to collect third party liability.

 

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  3. Payment to a Non-HMO Provider for Services Provided to a Disabled Participant Less Than Three or for Services Ordered by the Courts

 

The HMO must pay for covered services provided by a non-HMO provider to a disabled participant less than three years of age, or to any participant pursuant to a court order (for treatment), effective with the receipt of a written request for referral from the non-HMO provider, and extending until the HMO issues a written denial of referral. This requirement does not apply if the HMO issues a written denial of referral within seven days of receiving the request for referral.

 

  4. Payment of HMO Referrals to Non-Affiliated Providers

 

For HMO approved referrals to non-affiliated providers, the HMO must either establish payment arrangements in advance, or the HMO is liable for payment only to the extent that Medicaid pays, including Medicare deductibles, or would pay, its FFS providers for services to the AFDC and BadgerCare population. This condition does not apply to cases where there are specific subcontract agreements, MOUs or other binding agreements entered into before the referral.

 

  5. Health Professional Shortage Area (HPSA) Payment Provision

 

The following provision refers to payments made by the HMO. HMO covered primary care and emergency care services provided to a recipient living in a Health Professional Shortage Area (HPSA) or by a provider practicing in a HPSA must be paid at an enhanced rate of 20% above the rate the HMO would otherwise pay for those services. Primary care providers are defined in Article I. Specified HMO-covered obstetric or gynecological services (see the Wisconsin Medicaid Physician Services Handbook) provided to a recipient living in a HPSA or by a provider practicing in a HPSA must be paid at an enhanced rate of 25% above the rate the HMO would otherwise pay providers in HPSAs for those services.

 

However, this does not require the HMO to pay more than the enhanced Medicaid FFS rate or the actual amount billed for these services. The HMO shall ensure that the money for HPSA payments is paid to the physicians and is not used to supplant funds that previously were used for payment to the physicians. The Department will supply a list of the services affected by this provision, the maximum FFS rates, and HPSAs. The HMO must develop written policies and procedures to ensure compliance with this provision. These policies must be available for review by the Department, upon request.

 

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  6. Payment of Physician Services to Pregnant Women and Children Under Age 19

 

The HMO must adequately fund physician services provided to pregnant women and children under age 19, so that they are paid at rates sufficient to ensure that provider participation and services are as available to the Medicaid and BadgerCare population as to the general population in the HMO service area.

 

  7. Federally Qualified Health Centers (FQHC) and Rural Health Centers (RHC)

 

If an HMO contracts with a Medicaid certified FQHC or RHC for the provision of services to its enrollees, the HMO must negotiate payment rates for that FQHC or RHC on the same basis it negotiates with other clinics and primary providers. An HMO that contracts with an FQHC or RHC must report to the Department within 45 days of the end of each quarter (for example, January 1 – March 31 is due May 15) the total amount paid to each FQHC or RHC per month and as reported on the 1099 forms prepared by the HMO for each FQHC or RHC. FQHC or RHC payments include direct payments to a medical provider who is employed by the FQHC or RHC. The report should be for the entire HMO, aggregating all service areas if the HMO has more than one service area.

 

  8. Immunization Program

 

As a condition of certification as a Medicaid and BadgerCare provider, the HMO must share enrollee immunization status with Local Health Departments and other non-profit HealthCheck providers upon their request without the necessity of enrollee authorization. The Department also requires that Local Health Departments and other non-profit HealthCheck providers share the same information with HMOs upon request. This provision ensures proper coordination of immunization services and prevents duplication of services.

 

The HMO must have a signed user agreement with the Wisconsin Immunization Registry (WIR) or must be able to demonstrate that its major providers have signed WIR user agreements.

 

  9. Transplants

 

As a general principle, Wisconsin Medicaid does not pay for items that it determines to be experimental in nature.

 

  a. Medicaid covers cornea transplants and kidney transplants. These services are no longer considered experimental. Therefore, HMOs must also cover these services.

 

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  b. HMOs are not required to cover procedures that are approved only at particular institutions, including bone marrow transplants, liver, heart, heart-lung, lung, pancreas-kidney, and pancreas transplants. There are no funds in the FFS experience data (and thus in the HMO capitation rates) for these services.

 

Enrollees who have had one or more of the transplant surgeries referenced in 9, b, above will be permanently exempted from HMO enrollment. Refer to Article VIII, C, 14 for the exemption criteria.

 

  10. Hospitalization at the Time of Enrollment or Disenrollment

 

Enrollees, including newborn enrollees, who are hospitalized at the time of disenrollment from the HMO shall remain the financial responsibility of the HMO. The financial liability of the HMO shall encompass all contract services. The HMO’s financial liability shall continue for the duration of the hospitalization, except where:

 

  a. Loss of Medicaid and BadgerCare eligibility occurs.

 

  b. Disenrollment occurs because there is a voluntary disenrollment from the HMO as a result of one of the conditions in Article III, F, in which case HMO liability shall terminate upon disenrollment being effective.

 

  c. Disenrollment is due to a medical status change to a code indicating SSI, 503 case, or institutionalized eligibility. Five hundred and three cases are SSI cases that continue Medicaid eligibility when Social Security cost of living increases cause an SSI recipient to lose SSI eligibility.

 

In these three exceptions, the HMO’s liability shall not exceed the period for which it is capitated.

 

The HMO will not assume financial responsibility for enrollees who are hospitalized at the time of enrollment (effective date of coverage) until an appropriate hospital discharge. The Department is responsible for paying on a FFS basis all Medicaid covered services for such hospitalized enrollees during hospitalization.

 

Discharge from one hospital and admission to another within 24 hours for continued treatment shall not be considered discharge under this section. Discharge is defined here as it is in the UB-92 Manual.

 

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  11. Enrollees living in a public institution

 

The HMO is liable for the cost of providing all medically necessary services to enrollees who are living in a public institution as defined in Article I, during the month in which they first enter the public institution. Enrollees who remain in a public institution after the last day of the month are no longer eligible for Medical Assistance or BadgerCare and HMOs are not liable for providing care after the end of the first month. Refer to Article VIII, C, 7 for the disenrollment criteria.

 

Enrollees who are living in a public institution and go directly from the public institution to a medical facility, court ordered or voluntarily, are no longer living in a public institution and remain eligible for Medicaid or BadgerCare. The HMO shall be liable for the provision of medically necessary treatment if treatment is at the HMO’s facilities, or if unable to itself provide for such treatment.

 

  E. Covered Medicaid Services

 

HMOs are not restricted to providing Wisconsin Medicaid covered services. Sometimes HMOs find that other treatment methods may be more appropriate than Medicaid covered services, or result in better outcomes.

 

None of the provisions of this Contract that are applicable to Wisconsin Medicaid covered services apply to other services that an HMO may choose to provide, except that abortions, hysterectomies and sterilizations must comply with 42 CFR 441 Subpart E and 42 CFR 441 Subpart F.

 

Whether the service provided is an alternative or replacement to a Wisconsin Medicaid covered service or is a Wisconsin Medicaid covered service, the HMO or HMO provider is not allowed to bill the enrollee for the service.

 

  1. Provision of Contract Services

 

Promptly provide or arrange for the provision of all services required under s. 49.46(2), Wis. Stats., and HFS 107 Wis. Adm. Code as further clarified in all Wisconsin Medicaid and BadgerCare Provider Handbooks and Bulletins, and HMO Contract Interpretation Bulletins, and as otherwise specified in this Contract except:

 

  a. Common Carrier Transportation, except as defined in Article III, E, 7.

 

  b. Dental, except as defined in Article III, E, 8.

 

  c. Prenatal Natal Care Coordination (PNCC), except HMOs must sign a Memorandum of Understanding (MOU) as defined in Article III, C, 10, d, and Addendum I, Part B, IV, B.

 

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  d. Targeted Case Management (TCM), except HMOs must work with the TCM case manager as defined in Article III, E, 14 and Addendum VII.

 

  e. School-Based Services (SBS), except HMOs must use its best efforts to sign a Memorandum of Understanding (MOU) as defined in Addendum I, Part B, IV, C.

 

  f. Milwaukee Childcare Coordination.

 

  g. Tuberculosis-related Services.

 

  h. Crisis Intervention Benefit.

 

  2. Medical Necessity

 

The actual provision of any service is subject to the professional judgment of the HMO providers as to the medical necessity of the service, except that the HMO must provide assessment, evaluation, and treatment services ordered by a court. Decisions to provide or not to provide or authorize medical services shall be based solely on medical necessity and appropriateness as defined in HFS 101.03(96m). Disputes between HMOs and recipients about medical necessity can be appealed through an HMO grievance system, and ultimately to the Department for a binding determination; the Department’s determinations will be based on whether Medicaid would have covered that service on a FFS basis (except for certain experimental procedures discussed in Article III, D, 9). Alternatively, disputes between HMOs and enrollees about medical necessity can be appealed directly to the Department.

 

  3. Required Services Under Wis. Stats., and Wis. Adm. Code

 

Services required under s. 49.46(2), Wis. Stats., and HFS 107, Wis. Adm. Code, include (without limitation due to enumeration) private duty nursing services, nurse-midwife services, and independent nurse practitioner services; physician services, including primary care services, are not only services performed by physicians, but services under the direct, on-premises supervision of a physician performed by other providers such as physician assistants and nurses of various levels of certification.

 

  4. Pre-Existing Medical Conditions

 

The HMO must assume responsibility for all covered pre-existing medical conditions of each enrollee as of the effective date of coverage under the Contract. The aforementioned responsibility does not apply in the case of persons hospitalized at the time of initial enrollment, as defined in Article III, D, 10.

 

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  5. Ambulance Services

 

HMOs may require submission of a trip ticket with ambulance claims before paying the claim. Claims submitted without a trip ticket need only be paid at the service charge rate. HMOs must:

 

  a. Pay a service fee for ambulance response to a call in order to determine whether an emergency exists, regardless of the HMO’s determination to pay for the call.

 

  b. Pay for emergency ambulance services based on established Medicaid criteria for claims payment of these services.

 

  c. Either pay or deny payment of a clean claim from an ambulance service within 45 days of receipt of the clean claim.

 

  d. Respond to appeals from ambulance providers within the time frame described in Article III, G. Failure will constitute HMO agreement to pay the appealed claim in full.

 

  6. Chiropractic Services

 

The HMO must cover chiropractic services, or in the alternative, enter into a subcontract for chiropractic services with the state as provided in Article XVI. State law mandates coverage.

 

  7. Common Carrier Transportation

 

  a. Enrollees Outside of Milwaukee County

 

All HMOs must arrange for transportation for HealthCheck screenings. When authorized by the Department, the HMO may provide non-emergency transportation by common carrier or private motor vehicle for these visits and be reimbursed by the county.

 

HMOs may negotiate arrangements with local county Departments of Health and Social Services for common carrier or private vehicle transportation for HMO services in general and not just for HealthCheck screenings.

 

  b. Enrollees in Milwaukee County

 

All Milwaukee County HMOs must provide common carrier transportation to and from Medicaid covered services to their Medicaid and BadgerCare enrollees that reside in Milwaukee County.

 

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The HMO is responsible for arranging common carrier transportation and providing monthly costs incurred to Milwaukee County Department of Human Services (MCDHS). The HMO agrees to submit the monthly costs to the MCDHS within the first 15 days of the following month to:

 

Milwaukee County DHS

Financial Assistant, Division Administrator

1220 W. Vliet Street

Milwaukee, WI 53206

 

MCDHS is responsible for reimbursing the HMO for mileage and an administration fee. The Department reserves the right to adjust these rates.

 

The HMO shall maintain adequate records for each enrollee, including all pertinent and sufficient information relating to common carrier transportation, and make this information readily available to the Department. The HMO agrees to report suspected abuse by enrollees or providers to the Department.

 

  8. Dental Services

 

  a. Dental Services Covered by all HMOs

 

  1) Emergency Dental Care

 

All HMOs must cover emergency dental care. The only exception is the dentist’s or oral surgeon’s direct charges.

 

  2) Dental Surgeries performed in a Hospital

 

All HMOs must pay all charges relating to dental surgeries when a hospital or freestanding ambulatory care setting is medically indicated. These charges include, but are not limited to physician, anesthesia, pharmacy and facility charges. The only exception is the dentist’s or oral surgeon’s direct charges.

 

  3) Prescription Drugs Prescribed by a Dental Provider

 

All HMOs are liable for the cost of all medically necessary prescription drugs when ordered by a certified Medicaid dental provider.

 

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  b. Dental Services Covered by HMOs Contracted to Provide Dental Care

 

  1) All Medicaid covered dental services as required under HFS 107.07, provider handbooks, bulletins, and periodic updates.

 

  2) Diagnostic, preventive, and medically necessary follow-up care to treat a dental disease, illness, injury or disability of enrollees while they are enrolled in an HMO, except as required in subsection 3) below.

 

  3) Completion of orthodontic or prosthodontic treatment begun while an enrollee was enrolled in an HMO if the enrollee became ineligible for Medicaid or disenrolled from the HMO, no matter how long the treatment takes. An HMO will not be required to complete orthodontic or prosthodontic treatment on an enrollee who began treatment as a FFS recipient and who subsequently was enrolled in an HMO.

 

[Refer to the chart following this page of the Contract for the specific details of completion of orthodontic or prosthodontic treatment in these situations.]

 

  c. Reporting Requirements for HMOs that Cover Dental Services

 

HMOs that cover dental services must submit quarterly progress reports to the Department documenting the outcomes or current status of activities intended to increase utilization. These reports are due 15 days after the end of each calendar quarter.

 

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RESPONSIBILITY FOR PAYMENT OF ORTHODONTIC AND PROSTHODONTIC TREATMENT WHEN THERE IS AN

ENROLLMENT STATUS CHANGE DURING THE COURSE OF TREATMENT

 

    

Who pays for completion of orthodontic and

prosthodontic treatment *  when there is an enrollment
status change


    

First HMO


   Second HMO

   FFS

Person converts from one status to another:

        N/A    X

1.       FFS to an HMO covering dental.

              

2a.     HMO covering dental to an HMO not covering dental, and person’s residence remains within 50 miles of the person’s residence when in the first HMO.

   X          

2b.     HMO covering dental to an HMO not covering dental, and person’s residence changes to greater than 50 miles of the person’s residence when in the first HMO.

             X

3a.     HMO covering dental to the same or another HMO covering dental and the person’s residence remains within 50 miles of the residence when in the first HMO.

   X          

3b.     HMO covering dental to the same or another HMO covering dental and the person’s residence changes to greater than 50 miles of the residence when in the first HMO.

             X

4.       HMO with dental coverage to FFS because:

              

a.       Person moves out of the HMO service area but the person’s residence remains within 50 miles of the residence when in the HMO.

   X          

b.       Person moves out of the HMO service area, but the person’s residence changes to greater than 50 miles of the residence when in the HMO.

        N/A    X

c.       Person exempted from HMO enrollment.

        N/A    X

d.       Person’s medical status changes to an ineligible HMO code and the person’s residence remains within 50 miles of the residence when in that HMO.

   X    N/A     

e.       Person’s medical status changes to an ineligible HMO code and the person’s residence changes to greater than 50 miles of the residence when in that HMO.

        N/A    X

5a.     HMO with dental to ineligible for Medicaid/BC and the person’s residence remains within 50 miles of the residence when in that HMO.

   X    N/A     

5b.     HMO with dental to ineligible for Medicaid/BC and the person’s residence changes to greater than 50 miles of the residence when in that HMO.

        N/A    X

6.       HMO without dental to ineligible for Medicaid/BC.

        N/A    X

* Orthodontic treatment is only covered by Medicaid and BadgerCare for children under 21 as a result of a HealthCheck referral (HFS 107.07(3)).

 

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  9. Emergency and Post-Stabilization Services

 

  a. 24-Hour Coverage

 

The HMO must provide all emergency contract services and post-stabilization services as defined in this Contract 24 hours each day, seven days a week, either by the HMO’s own facilities or through arrangements approved by the Department with other providers. The HMO must:

 

  1) Have one toll-free telephone number that enrollees or individuals acting on behalf of an enrollee can call at any time to obtain assistance in determining if emergency services are needed, to obtain authorization for urgent care and to obtain authorization for transportation. This telephone number must provide access to individuals with authority to authorize treatment as appropriate. Responses to these calls must be provided within 30 minutes. If the HMO fails to respond timely, the HMO will be liable for the cost of subsequent care related to that illness or injury incident whether the treatment is rendered by in or out-of- plan providers and whether the condition is emergency, urgent or routine.

 

Authorization here refers to the requirements defined in Addendum II, in the Standard Enrollee Handbook Language, regarding the conditions under which an enrollee must receive permission from the HMO prior to receiving services from a non-HMO affiliated provider in order for the HMO to reimburse the provider.

 

  2) Be able to communicate with the caller in the language spoken by the caller or the HMO will be liable for the cost of subsequent care related to that illness or injury incident whether the treatment is in or out-of-plan and whether the condition is emergency, urgent, or routine. These calls must be logged with the time, date and any pertinent information regarding the persons involved, resolution and follow-up instructions.

 

  3) Notify the Department of any changes to this toll-free telephone number for emergency calls within seven working days of the change.

 

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  b. Provision/Payment Requirements

 

HMOs must promptly provide or pay for needed contract services for emergency medical conditions and post-stabilization services as defined in Article I, regardless of whether the provider that furnishes the service has a contract with the entity. Nothing in this requirement mandates HMOs to reimburse for non-authorized post-stabilization services. Payment and liability requirements include but are not limited to:

 

  1) Payments for qualifying emergencies (including services at hospitals or urgent care centers within the HMO service area) are to be based on the medical signs and symptoms of the condition upon initial presentation. The retrospective findings of a medical work-up may legitimately be the basis for determining how much additional care may be authorized, but not for payment for dealing with the initial emergency. Liability for emergency services continues until the patient is stabilized and can be safely discharged or transferred.

 

  2) Paying for an appropriate medical screening examination to determine whether or not an emergency medical condition exists.

 

  3) When emergency services are provided by non-affiliated providers, be liable for payment only to the extent that Medicaid pays, including Medicare deductibles, or would pay, FFS providers for services to the Medicaid and BadgerCare population. In no case will the HMO be required to pay more than billed charges. This condition does not apply to: (1) Cases where prior payment arrangements were established; and (2) Specific subcontract agreements.

 

  c. Memoranda of Understanding (MOU) or Contract with Hospitals/ Urgent Care Centers for the Provision of Emergency Services

 

HMOs may have a contract or an MOU with hospitals or urgent care centers within the HMO’s service area to ensure prompt and appropriate payment for emergency services. The provisions for this type of MOU are defined in Addendum I, Part B, II. Unless a contract or MOU specifies otherwise, HMOs are liable to the extent that FFS would have been liable for a situation that meets the definition of emergency. The Department reserves the right to resolve disputes between HMOs, hospitals and urgent care centers regarding emergency situations based on the emergency definition in Article I of this contract.

 

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For situations where a contract or MOU is not possible, HMOs must identify for hospitals and urgent care centers procedures that ensure prompt and appropriate payment for emergency services.

 

  10. Family Planning Services and Confidentiality of Family Planning Information

 

  a. The HMO must give enrollees the opportunity to have a different primary physician for the provision of family planning services. This physician does not replace the primary care provider chosen by or assigned to the enrollee.

 

  b. The enrollee may choose to receive family planning services at any Medicaid certified family planning clinic. Family planning services provided at Medicaid certified family planning clinics are paid FFS for HMO enrollees except for pharmacy items ordered by the family planning provider. The HMO is liable to provide the prescribed pharmacy items.

 

  c. All information and medical records relating to family planning shall be kept confidential including those of a minor.

 

  11. Fertility Drugs

 

The HMO must get prior authorization from the Chief Medical Officer in the Division of Health Care Financing before an HMO provider may treat an enrollee with any of the following drug products: Chorionic Gonadotropin, Clomiphene, Gonadorelin, Menotropins, Urofollitropin and any other new fertility enhancing drugs.

 

  12. Prenatal Care Coordination (PNCC) Agencies

 

The HMO must assign an HMO medical representative to interface with the care coordinator from the PNCC agency. This HMO representative shall work with the care coordinator to identify what Medicaid covered services, in conjunction with other identified social services, are to be provided to the enrollee. The HMO is not liable for medical services directed outside of their provider network by the care coordinator unless prior authorized by the HMO. In addition, the HMO is not required to pay for services provided directly by the Prenatal Care Coordinating provider. Such services are paid on a FFS basis.

 

The HMO must sign an MOU with all agencies in the HMO service area that are Medicaid-certified PNCC agencies. Article III, C, 10, d, and Addendum I, Part B, IV, B contain more information regarding this requirement.

 

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  13. School-Based Services (SBS)

 

School-Based Services (SBS) are paid FFS by Medicaid when provided by a Medicaid certified SBS provider. However, in situations where an enrollee’s course of treatment is interrupted due to school breaks, after school hours or during the summer months, the HMO is responsible for providing and paying for all Medicaid covered services.

 

To avoid duplication of services and to promote continuity of care the HMO must use its best efforts to sign a Memorandum of Understanding (MOU) with all SBS providers in the HMO service area who are Medicaid certified. For Medicaid certification purposes, a SBS service provider is a school district under ch. 120, Wis. Stats., or a cooperative educational service agency (CESA) under ch. 116, Stats. Refer to Addendum I, Part B, IV, C that contains the requirements for an MOU with SBS providers.

 

  14. Targeted Case Management (TCM) Services

 

The HMO must assign an HMO medical representative to interface with the case manager from the TCM agency. This HMO representative will work with the case manager to identify what Medicaid covered services, in conjunction with other identified social services, are to be provided to the enrollee. The HMO is not required to pay for medical services directed outside of their provider network by the case manager unless prior authorized by the HMO. The Department will distribute a statewide list of Medicaid-certified TCM agencies to the HMOs and periodically update the list. Addendum VII contains guidelines for how HMOs and TCM agencies should coordinate care.

 

  F. Mental Health and Substance Abuse Coverage Requirements/Coordination of Services with Community Agencies

 

HMOs must provide Wisconsin Medicaid covered services, but HMOs are not restricted to providing only those services. HMOs may provide additional or alternative treatments if the other treatment modalities are more appropriate and result in better outcomes than Medicaid covered services. Whether the service provided is a Medicaid covered service or an alternative or replacement to a Wisconsin Medicaid covered service, the HMO or HMO provider is not allowed to bill the enrollee for the service.

 

  1. Conditions on Coverage of Mental Health/Substance Abuse Treatment

 

On the effective date of this contract, the HMO must, in compliance with s.632.89 Wis. Stats.:

 

  a. Be certified according to HFS 105.21, 105.22, 105.23, 105.24, and/or 105.255, to provide mental health and/or substance abuse services; or

 

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  b. Have contracted with facilities and/or providers certified according to HFS 105.21, 105.22, 105.23, 105.24, 105.25, and/or 105.255, to provide mental health and/or substance abuse services.

 

The HMO may request variances of certain certification requirements for mental health providers. The Department will approve the variances to the extent allowed under federal or state law.

 

Regardless of whether a. or b., above, is chosen, such treatment facilities and/or providers must provide arrangements for covered transitional treatment in addition to other outpatient mental health and/or substance abuse services. Such transitional treatment arrangements may include but are not limited to Adult Day Treatment, Child/Adolescent Day Treatment and Substance Abuse Day Treatment.

 

Department decisions to waive the requirement to cover these services shall be based solely on whether there is a certified provider that is geographically or culturally accessible to enrollees, and whether the use of psychiatrists, or psychologists alone improves the quality and/or the cost-effectiveness of care.

 

In compliance with said provisions, the HMO must further guarantee all enrolled Medicaid and BadgerCare enrollees access to all medically necessary outpatient mental health/substance abuse and covered transitional treatment. No limit may be placed on the number of hours of outpatient treatment that the HMO must provide or reimburse where it has been determined that treatment for mental illness and/or substance abuse or covered transitional treatment is medically necessary. The HMO shall not establish any monetary limit or limit on the number of days of inpatient hospital treatment where it has been determined that this treatment is medically necessary.

 

  2. Mental Health/Substance Abuse Assessment Requirements

 

The HMO must assure that authorization for mental health/substance abuse treatment for its enrollees is governed by the findings of an assessment performed promptly by the HMO upon request of a client or referral from a primary care provider or physician in the HMO’s network. Such assessments must be conducted by qualified staff in a certified program, who are experienced in mental health/substance abuse treatment. All denials of service and the selection of particular modalities of service shall be governed by the findings of this assessment, the effectiveness of the therapy for the condition, and the medical necessity of treatment. The lack of motivation of an enrollee to participate in treatment shall not be considered a factor in determining medical necessity and may not be used as a rationale for withholding or limiting treatment of a client/enrollee. HMOs will use Wisconsin Uniform Placement Criteria (WI-UPC), or placement criteria developed by the American Society of Addiction

 

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Medicine (ASAM) as mandated for substance abuse care providers in HFS 75. The requirement in no way obligates the HMOs to provide care options included in the placement criteria, that are not covered services of FFS Medicaid.

 

The HMO must involve and engage the enrollee in the process used to select a provider and treatment option. The purpose of the participation is to get a good match between the enrollee’s condition, culture preference (see Article III, I, 6), medical needs and the provider who must seek to meet these needs. This section does not require HMOs to use providers who are not qualified to treat the individual enrollee or who are not contracted providers.

 

  3. Assurance of Expertise for Child Abuse, Child Neglect and Domestic Violence

 

The HMO must consult with human service agencies on appropriate providers in their community. The HMO must arrange for the provision of examination and treatment services by providers with expertise and experience in dealing with medical and psychiatric aspects of caring for victims and perpetrators of child abuse and neglect and domestic violence. Such expertise shall include the identification of possible and potential victims of child abuse and neglect and domestic violence, statutory reporting requirements, and local community resources for the prevention and treatment of child abuse and neglect and domestic violence.

 

The HMO must notify all persons employed by or under contract to the HMO who are required by law to report suspected child abuse and neglect, and ensure they are knowledgeable about the law and about the identification requirements and procedures. Services provided must include and are not limited to court-ordered physical, psychological and mental or developmental examinations and medical and psychiatric treatment appropriate for victims and perpetrators of child abuse and neglect.

 

The HMO must further assure that providers with appropriate expertise and experience in dealing with perpetrators and victims of domestic abuse and incest are utilized in service provision.

 

  4. Court-Related Children’s Services

 

The HMO is liable for the cost of providing assessments under the Children’s Code, s. 48.295, Wis. Stats., and is responsible for reimbursing for the provision of medically necessary treatment if unable to itself provide for such treatment ordered by a juvenile court. The medical necessity of court-ordered evaluation and treatment is assumed to be established and the HMO is allowed to provide the care through its

 

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network, if at all possible. The HMO may not withhold or limit services unless or until the court has agreed.

 

  5. Court-Related Substance Abuse Services

 

The HMO is liable for the cost of providing medically necessary substance abuse treatment, as long as the treatment occurs in an HMO-approved facility or by an HMO-approved provider ordered in the subject’s Driver Safety Plan, pursuant to Chapter 343, Wis. Stats., and HFS 62 of the Wis. Adm. Code. The medical necessity of services specified in this plan is assumed to be established, and the HMO shall provide those services unless the assessment agency agrees to amend the enrollee’s Driver Safety Plan. This is not meant to require HMO coverage of substance abuse educational programs, or the initial assessment used to develop the Driver Safety Plan. Necessary HMO referrals or treatment authorizations by providers must be furnished promptly. It is expected that no more than five days will elapse between receipt of a written request by an HMO and the issuance of a referral or authorization for treatment. Such referral or authorization, once determined to be medically necessary, will be retroactive to the date of the request. After the 5th day, an assumption will exist that an authorization has been made until such time as the HMO responds in writing.

 

  6. Crisis Intervention Benefit

 

The HMO must assign a medical representative to interface with the designees of crisis intervention agencies certified under HFS 34 Wis. Adm. Code that provide services within the HMOs service area. The HMO must work with the certified Crisis Intervention Agency to coordinate the transition from crisis intervention care to ongoing Medicaid covered mental health and substance abuse care within the HMO’s network. The HMO is not responsible for payment for services provided to their enrollees by certified Crisis Intervention Agencies. Those services are to be billed directly to Medicaid FFS. In addition, the HMO is not required to pay for services directed by the certified Crisis Intervention Agency outside the HMO network, unless the HMO has authorized those services.

 

  7. Emergency Detention and Court-Related Mental Health Services

 

The HMO is liable for the cost of all emergency detention and court-related mental health/substance abuse treatment, including stipulated and involuntary commitment provided by non-HMO providers to HMO enrollees where the time required to obtain such treatment at the HMO’s facilities, or the facilities of a provider with which the HMO has arrangements, would have risked permanent damage to the enrollee’s health or safety, or the health or safety of others. The extent of the HMO’s

 

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liability for appropriate emergency treatment is the current Medicaid FFS rate for such treatment.

 

  a. Care provided in the first three business days (72 hours), plus any intervening weekend days and/or holidays, is deemed medically necessary and the HMO is responsible for payment.

 

  b. The HMO is responsible for payment for additional care beyond the time period in paragraph a. above only if notified of the emergency treatment within 72 hours, excluding weekends and holidays, and if given the opportunity to provide such care. The opportunity for the HMO to provide care to an enrollee admitted to a non-HMO facility is accomplished if the county or treating facility notifies and advises the HMO of the admission within 72 hours, excluding weekends and/or holidays. The HMO may provide an alternative treatment plan for the county to submit at the probable cause hearing. The HMO must submit the name of an in- plan facility willing to treat the enrollee if the court rejects the alternative treatment plan and the court orders the enrollee to receive an inpatient evaluation.

 

  c. If the county attempts to notify the person identified as the primary contact by the HMO to receive authorization for care, and does not succeed in reaching the HMO within 72 hours of admission excluding weekends and holidays, the HMO is responsible for court-ordered care beyond the initial 72 hours. The county must document the attempts to notify with dates, times, names and numbers attempted to contact, and outcomes. The care provided to the HMO enrollee by the non-HMO provider is deemed medically necessary, and coverage by the HMO is retroactive to the date of admission.

 

  d. The HMO is financially liable for the enrollee’s court ordered evaluation and/or treatment when an HMO enrollee is defending him/herself against a mental illness or substance abuse commitment:

 

  1) If services are provided in an HMO facility; or

 

  2) If the HMO approves provision in a non-contracted facility; or

 

  3) If the HMO was given the opportunity but failed to provide the county with the name of an inpatient facility and, as a result, the enrollee is sent for court ordered evaluation to an out-of-plan provider; or

 

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  4) If the HMO gives the county the name of an in-plan facility and the facility refuses to accept the enrollee.

 

  e. The HMO is not liable for the enrollee’s court ordered evaluation and treatment if the HMO provided the name of an inpatient facility and the court ordered the evaluation at on out-of-plan facility.

 

  8. Institutionalized Individuals

 

  a. Institutionalized Children

 

If inpatient or institutional services are provided in an HMO facility, or approved by the HMO for provision in a non-contracted facility, the HMO shall be financially liable for all children enrolled under this Contract for the entire period for which capitation is paid. The HMO remains financially liable for the entire period a capitation is paid even if the child’s medical status code changes, or the child’s relationship to the original AFDC case changes.

 

  b. Institutionalized Adults

 

The HMO is not liable for expenditures for any service to a person 21 to 64 years of age who is a resident of an institution for mental disease (IMD), except to the extent that expenditures for a service to an individual on convalescent leave from an IMD are reimbursed by Medicaid FFS.

 

  9. Transportation Following Emergency Detention

 

The HMO shall be liable for the provision of medical transportation to an HMO-affiliated provider when the enrollee is under emergency detention or commitment and the HMO requires the enrollee to be moved to a participating provider, provided the transfer can be made safely. If a transfer requires a secured environment by local law enforcement officials, i.e., Sheriff Department, Police Department, etc., the HMO shall not be liable for the cost of the transfer. The HMO is not prohibited from entering into an MOU or agreement with local law enforcement agencies or with county agencies for such transfer.

 

  10. Mental Health and/or Substance Abuse Exemptions

 

The Medicaid or BadgerCare case head shall be given the option of disenrolling the enrollee who meets one or more of the mental health and/or substance abuse criteria defined in Article VIII, C, 9 of this contract, or applying to have the affected person remain in the Medicaid FFS system. The same privilege applies to HMO enrollees who are

 

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thought to meet one or more of the criteria defined in Article VIII at any point during the term of this contract.

 

  11. Memoranda of Understanding (MOU)/Contract Requirement and Relations with other Human Service Agencies

 

The HMO shall develop a working relationship with community agencies involved in the provision of mental health and/or substance abuse services to enrollees. HMOs must work cooperatively with other community agencies, to treat mental health and/or substance abuse conditions as legitimate health care problems.

 

The HMO must make a “good faith” attempt to negotiate either an MOU or a contract with the county(ies) in its service area. A “good faith” attempt is defined as a minimum of one face-to-face meeting between the HMO and the county in an attempt to develop either an MOU or a contract. If a face-to-face meeting is not possible, the HMO must maintain a written record of their attempt to negotiate either an MOU or a contract with the county(ies). The MOU(s), contract(s) or written documentation of a good faith attempt must be available during the certification process and when requested by the Department. Failure of the HMO to have an MOU, contract or demonstrate a good faith effort, as specified by the Department, may result in the application by the Department of remedies specified under Article X of this Contract. MOU requirements are specified in Addendum I, Part B of this contract.

 

  G. Provider Appeals

 

Medicaid and BadgerCare providers must appeal first to the HMO and then to the Department if they disagree with the HMO’s payment or nonpayment of a claim.

 

  1. The HMO must inform providers in writing of the HMO’s decision to pay or deny the original claim.

 

  a. A specific explanation of the payment amount or a specific reason for the nonpayment.

 

  b. A statement regarding the provider’s rights to appeal to the HMO.

 

  c. The name of the person and/or function at the HMO to whom provider appeals should be submitted.

 

  d. An explanation of the process the provider should follow when appealing the HMO’s decision.

 

  1) Include a separate letter or form clearly marked “appeal.”

 

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  2) Include the provider’s name, date of service, date of billing, date of payment and/or nonpayment, recipient’s name and Medicaid or BadgerCare ID number.

 

  3) Include the reason(s) the claim merits reconsideration.

 

  4) Address the letter or form to the person and/or function at the HMO that handles Provider Appeals.

 

  5) Send the appeal within 60 days of the initial denial or payment notice.

 

  e. A statement advising the provider of the provider’s right to appeal to the Department if the HMO fails to respond to the appeal within 45 days or if the provider is not satisfied with the HMO’s response to the request for reconsideration. Appeals to the Department must be submitted in writing within 60 days of the HMO’s final decision or, in the case of no response, within 60 days from the 45 day timeline allotted the HMO to respond.

 

  2. The HMO must accept written appeals from providers submitted within 60 days of the HMO’s initial payment and/or nonpayment notice. The HMO must respond in writing within 45 days from the date of receipt of the request for reconsideration. If the HMO fails to respond within 45 days, or if the provider is not satisfied with the HMO’s response, the provider may seek a final determination from the Department.

 

  3. After a provider has appealed to the HMO according to the terms described in subsection 1 above and the provider disputes the determination, the provider may appeal to the Department for the final determination. Appeals must be submitted to the Department within 60 days of the date of written notification of the HMO’s final decision resulting from a request for reconsideration or, if the HMO fails to respond, within 60 days from the 45 day timeline allotted the HMO to respond. In exceptional cases, the Department may override the HMO’s time limit for the submission of claims and appeals. The Department will not exercise its authority in this regard unreasonably. The Department will accept written comments from all parties to the dispute prior to making a final decision. The Department has 45 days from the date of receipt of all written comments to inform the provider and the HMO of the final decision. If the Department’s decision is in favor of the provider, the HMO will pay provider(s) within 45 days of receipt of the Department’s final determination. The HMO must accept the Department’s determinations regarding appeals of disputed claims.

 

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  H. Provider Network and Access Requirements

 

The HMO must provide medical care to its Medicaid and BadgerCare enrollees that is as accessible to them, in terms of timeliness, amount, duration, and scope, as those services are to non-enrolled Medicaid and BadgerCare recipients within the area served by the HMO.

 

  1. Use of Medicaid Certified Providers

 

Except in emergency situations, HMOs must use only providers who have been certified by the Medicaid program for services or items covered by Wisconsin Medicaid. The Department reserves the right to withhold from the capitation payments the monies related to services provided by non-Medicaid-certified providers, at the Medicaid FFS rate for those services, unless the HMO can demonstrate that it reasonably believed, based on the information provided by the Department, that the provider was certified by the Medicaid program at the time the HMO reimbursed the provider for service provision. The Wis. Adm. Code, Chapter HFS 105, contains information regarding provider certification requirements. Every Medicaid HMO must require every physician providing services to enrollees to have a unique physician identifier, as specified in Section 1173(b) of the Social Security Act.

 

  2. Protocols/Standards to Ensure Access

 

The HMO must have written protocols to ensure that enrollees have access to screening, diagnosis and referral, and appropriate treatment for those conditions and services covered under the Wisconsin Medicaid program.

 

The HMO’s protocols must include methods for identification, outreach to and screening/assessment of enrollees with special health care needs.

 

  3. Written Standards for Accessibility of Care

 

The HMO must have written standards for the accessibility of care and services. These standards must be communicated to providers and monitored by the HMO. The standards must include the following: Waiting times for care at facilities; waiting times for appointments; statement that providers’ hours of operation do not discriminate against Medicaid and BadgerCare enrollees; and whether or not provider(s) speak member’s language. The HMO must take corrective action if its standards are not met.

 

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  4. Access to Selected Medicaid Providers and/or Covered Services

 

  a. Dental Providers

 

HMOs that cover dental services must have a dental provider within a 35-mile distance from any enrollee residing in the HMO service area or no further than the distance for non-enrolled recipients residing in the service area. If there is no Medicaid certified provider within the specified distance, the travel distance shall be no more than for a non-enrolled recipient. The HMO must also consider whether the dentist accepts new patients, and whether full or part-time coverage is available.

 

  b. Mental Health or Substance Abuse Providers

 

The HMO must have a mental health or substance abuse provider within a 35-mile distance from any enrollee residing in the HMO service area or no further than the distance for non-enrolled recipients residing in the service area. If there is no Medicaid certified provider within the specified distance, the travel distance shall be no more than for a non-enrolled recipient. The HMO must also consider whether the providers accept new patients, and whether full or part-time coverage is available.

 

  c. High Risk Prenatal Care Services

 

The HMO must provide medically necessary high risk prenatal care within two weeks of the enrollee’s request for an appointment, or within three weeks if the request is for a specific HMO provider.

 

  d. HMO Referrals to Out-of-Network Providers for Services

 

HMO must provide adequate and timely coverage of services provided out of network, when the required medical service is not available within the HMO network. The HMO must coordinate with out-of –network providers with respect to payment and ensure that cost to the enrollee is no greater than it would be if the services were furnished within the network. (42 CFR. §. 438.206(b)(v)(5)).

 

  e. Primary Care Providers

 

Primary Care Providers are defined in Article I. HMOs may define other types of providers as primary care providers. If they do so, the HMOs must define these other types of primary care providers and justify their inclusion as primary care providers during the pre-contract review phase of the HMO Certification process.

 

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The HMO must have a Medicaid certified primary care provider within a 20-mile distance from any enrollee residing in the HMO service area, unless there is no Medicaid certified provider within the specified distance. In that case, the travel distance shall be no more than for a non-enrolled recipient. A service area for an HMO will be specified down to the zip code. Therefore, all portions of each zip code in the HMO service area must be within 20 miles from a Medicaid certified primary care provider.

 

This access standard does not prevent a recipient from choosing an HMO when the recipient resides in a zip code that does not meet the 20-mile distance standard. However, the recipient will not be automatically assigned to that HMO. If the recipient has been assigned to the HMO or has chosen the HMO and becomes dissatisfied with the access to medical care, the recipient may disenroll from the HMO because of distance.

 

  f. Second Medical Opinions

 

HMOs must upon enrollee request, provide enrollees the opportunity to have a second opinion from a qualified network provider subject to referral procedures approved by the Department. If an appropriately qualified provider is not available within the network, the HMO must arrange for a second opinion outside the network at no charge to the enrollee.

 

  g. Women’s Health Specialists

 

In addition to a primary care provider a female enrollee may have a women’s health specialist. The HMO must provide female enrollees with direct access to a women’s health specialist within the network for covered women’s routine and preventive health care services.

 

  5. Network Adequacy Requirements

 

The HMO must ensure that its delivery network is sufficient to provide adequate access to all services covered under this contract. In establishing the network, the HMO must consider:

 

  a. The anticipated Medicaid and BadgerCare enrollment.

 

  b. The expected utilization of services, considering enrollee characteristics and health care needs.

 

  c. The number and types of providers (in terms of training experience and specialization) required to furnish the contracted services.

 

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  d. The number of network providers not accepting new patients.

 

  e. The geographic location of providers and enrollees, distance, travel time, normal means of transportation used by enrollees and whether provider locations are accessible to enrollees with disabilities.

 

The HMO must provide documentation and assurance of the above network adequacy criteria as required by the Department for pre-contract certification or upon request of the Department. In addition, the HMO must update the documentation and assurance to the Department with respect to network adequacy whenever there has been a significant change, as defined by the Department, in the HMO’s operations that would affect adequate capacity and services, including changes in HMO benefits, geographic service areas, provider network, payments, or enrollment of a new population in the HMO. (42 CFR, §. 438.207(c)(2)(i-ii)).

 

  I. Responsibilities to Enrollees

 

  1. Advocate Requirements

 

Each HMO must employ a Medicaid/BadgerCare HMO Advocate during the entire contract term. The HMO Advocate must work with both enrollees and providers to facilitate the provision of Medicaid benefits to enrollees, and the advocate is responsible for making recommendations to management on any changes needed to improve either the care provided or the way care is delivered. The advocate position must be in an organizational location within the HMO that provides the authority needed to carry out these tasks. The detailed requirements of the HMO Advocate are listed below:

 

  a. Functions of the Medicaid/BadgerCare HMO Advocate(s)

 

  1) Investigate and resolve access and cultural sensitivity issues identified by HMO staff, state staff, providers, advocate organizations, and enrollees.

 

  2) Monitor formal and informal grievances with the grievance personnel for purposes of identification of trends or specific problem areas of access and care delivery. The monitoring function includes ongoing participation in the HMO grievance committee.

 

  3) Recommend policy and procedural changes to HMO management including those needed to ensure and/or improve enrollee access to and quality of care. The recommended changes can be for both internal administrative policies and subcontracted providers.

 

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  4) Act as the primary contact for enrollee advocacy groups. Work with enrollee advocacy groups on an ongoing basis to identify and correct enrollee access barriers.

 

  5) Act as the primary contact for local community based organizations (local governmental units, non-profit agencies, etc.). Work with the local community based organizations on an ongoing basis to acquire knowledge and insight regarding the special health care needs of enrollees.

 

  6) Participate in the Department’s Advocacy Program for Managed Care. Such participation includes working with the Department’s managed care staff person assigned to the HMO on issues of access to medical care and quality of medical care and working with the Enrollment Specialist and Medicaid Ombudsmen on issues of access to medical care, quality of medical care, and enrollment/disenrollment.

 

  7) Analyze on an ongoing basis internal HMO system functions, with HMO staff, these functions affect enrollee access to medical care and quality of medical care.

 

  8) Organize and provide ongoing training and educational materials for HMO staff and providers to enhance their understanding of the values and practices of all cultures with which the HMO interacts.

 

  9) Provide ongoing input to HMO management on how changes in the HMO provider network will affect enrollee access to medical care and enrollee quality and continuity of care. Participate in the development and coordination of plans to minimize any potential problems that could be caused by provider network changes.

 

  10) Review and approve all HMO informing materials to be distributed to enrollees to assess clarity and accuracy.

 

  11) Assist enrollees and their authorized representatives for the purpose of obtaining their medical records.

 

  12) The lead advocate position is responsible for overall evaluation of the HMO’s internal advocacy plan and is required to monitor any contracts the HMO may enter into for external advocacy with culturally diverse associations or agencies. The lead advocate is responsible for training the associations or agencies and ensuring their input into the HMO’s advocacy plan.

 

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  b. Staff Requirements and Authority of the Medicaid/BadgerCare HMO Advocate

 

  1) At a minimum, one (1) HMO Advocate must be located in the organizational structure so that the Advocate has the authority to perform the functions and duties listed in subsection section 1, a, 1)-12) above.

 

The HMO Certification Application requires HMOs to state the staffing levels to perform the functions and duties listed in subsection section 1, a, 1)-12) above in terms of number of full and part time staff and total Full Time Equivalents (FTEs) assigned to these tasks. The Department assumes that an HMO acting as an Administrative Service Organization (ASO) for another HMO will have at least one Advocate or FTE position for each ASO contract as well as maintain their own internal advocate(s). An HMO may employ less than a FTE advocate position, but must justify to the satisfaction of the Department why less than one (1) FTE position will suffice for the HMO’s enrollee population. The HMO must also regularly evaluate the advocate position, workplan(s), and job duties and allocate an additional FTE advocate position or positions to meet the duties listed in subsection section 1, a, 1)-12) above if there is significant increase in the HMO’s enrollee population or in the HMO service area. The Department reserves the right to require an HMO to employ an FTE advocate position if the HMO does not demonstrate the adequacy of a part-time advocate position.

 

In order to meet the requirement for the Advocate position statewide, the Department encourages HMOs to contract or have a formal memorandum of understanding for advocacy and/or translation services with associations or organizations that have culturally diverse populations within the HMO service area. However, the overall or lead responsibility for the advocate position must be within each HMO. HMOs must monitor the effectiveness of the associations and agencies under contract and may alter the contract(s) with written notification to the Department.

 

  2) The HMO Advocate is responsible for facilitating and ensuring access to all medically necessary services for each enrollee as stipulated in this Contract.

 

  3)

The HMO Advocate staffing levels submitted in the HMO Certification Application must be maintained, and solely devoted to the functions and duties listed subsection 1, a,

 

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1)-12) above throughout the contract term. Changes in the HMO Advocate staffing levels must be approved by the Department 30 days prior to the effective date of the change.

 

  4) Prior to contract signing, the HMO Advocate must develop a Medicaid and BadgerCare HMO Advocacy workplan, with the timelines and activities specified, and must maintain and modify it as necessary, throughout the contract term.

 

  2. Advance Directives

 

The HMO must maintain written policies and procedures related to advance directives. (Written information provided must reflect changes in state law as soon as possible, but no later than 90 days after the effective date of the change.) An advance directive is a written instruction, such as a living will or durable power of attorney for health care, recognized under Wisconsin law (whether statutory or recognized by the courts of Wisconsin) and relating to the provision of such care when the individual is incapacitated. The HMO must:

 

  a. Provide written information at the time of HMO enrollment to all adults receiving medical care through the HMO regarding:

 

  1) The individual’s rights under Wisconsin law (whether statutory or recognized by the courts of Wisconsin) to make decisions concerning such medical care, including the right to accept or refuse medical or surgical treatment and the right to formulate advance directives; and

 

  2) The HMO’s written policies respecting the implementation of such rights.

 

  b. Document in the individual’s medical record whether or not the individual has executed an advance directive.

 

  c. Not discriminate in the provision of care or otherwise discriminate against an individual based on whether or not the individual has executed an advance directive. This provision shall not be construed as requiring the provision of care which conflicts with an advance directive.

 

  d. Ensure compliance with the requirements of Wisconsin law (whether statutory or recognized by the courts of Wisconsin) respecting advance directives.

 

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  e. Provide education for staff and the community on issues concerning advance directives.

 

The above provisions shall not be construed to prohibit the application of any Wisconsin law which allows for an objection on the basis of conscience for any health care provider or any agent of such provider which as a matter of conscience cannot implement an advance directive.

 

  3. Choice of Health Care Professional

 

The HMO must offer each enrollee covered under this Contract the opportunity to choose a primary health care professional affiliated with the HMO, to the extent possible and appropriate. If the HMO assigns recipients to primary care providers, then the HMO must notify recipients of the assignment. HMOs must permit Medicaid and BadgerCare enrollees to change primary providers at least twice in any calendar year, and to change primary providers more often than that for just cause, just cause being defined as lack of access to quality, culturally appropriate, health care. Such just cause will be handled as a formal grievance. If the HMO has reason to lock in an enrollee to one primary provider and/or pharmacy in cases of difficult case management, the HMO must submit a written request in advance of such lock-in to the Department’s Contract Specialist. Culturally appropriate care in this section means care by a provider who can relate to the enrollee and who can provide care with sensitivity, understanding, and respect for the enrollee’s culture.

 

  4. Coordination and Continuation of Care

 

Have systems in place to ensure well-managed patient care, including at a minimum:

 

  a. Management and integration of health care through primary provider/gatekeeper/other means.

 

  b. Systems to ensure referrals for medically necessary, specialty, secondary and tertiary care.

 

  c. Systems to ensure provision of care in emergency situations, including an education process to ensure that enrollees know where and how to obtain medically necessary care in emergency situations.

 

  d. Systems that clearly specify referral requirements to providers and subcontractors. The HMO must keep copies of referrals (approved and denied) in a central file or the patient’s medical records.

 

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  e. Systems to ensure the provision of a clinical determination of the medical necessity and appropriateness of the enrollee to continue with MH/SA providers who are not subcontracted with the HMO. The determination must be made within ten (10) business days of the enrollee’s request. If the HMO determines that the enrollee does not need to continue with the non-contracted provider, it must ensure an orderly transition of care.

 

  5. Conversion Privileges

 

The HMO must offer any enrollee covered under this Contract, whose enrollment is subsequently terminated due to loss of Medicaid/BadgerCare eligibility, the opportunity to convert to a private enrollment contract without underwriting. The time period for conversion following Medicaid/BadgerCare termination notice must comply with Wis. Stats. 632.897 regarding conversion rights.

 

  6. Cultural Competency

 

The HMO must address the special health needs of enrollees who are low income or members of specific population groups needing specific culturally competent services. The HMO must incorporate in its policies, administration, and service practice such as (1) recognizing members’ beliefs, (2) addressing cultural differences in a competent manner, and (3) fostering in its staff and providers behaviors that effectively address interpersonal communication styles that respect enrollees’ cultural backgrounds. The HMO must have specific policy statements on these topics and communicate them to subcontractors.

 

The HMO must encourage and foster cultural competency among providers. When appropriate the HMO must permit enrollees to choose providers from among the HMO’s network based on linguistic/cultural needs. The HMO must permit enrollees to change primary providers based on the provider’s ability to provide services in a culturally competent manner. Enrollees may submit grievances to the HMO and/or the Department regarding to their inability to obtain culturally appropriate care, and the Department may, pursuant to such a grievance, permit an enrollee to disenroll from that HMO and enroll into another HMO, or into FFS in a county where HMOs do not enroll all eligibles.

 

  7 . Enrollee Handbook, Education and Outreach for Newly Enrolled Recipients

 

  a. Within one week of initial enrollment notification to the HMO, annually thereafter and whenever the enrollee’s requests, the HMO must mail to each casehead an enrollee handbook which is at the “sixth grade reading comprehension level” and which at a minimum will include information about:

 

  1) The phone number that can be used for assistance in obtaining emergency care or for prior authorization for urgent care.

 

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  2) Information on contract services offered by the HMO.

 

  3) Location of facilities.

 

  4) Hours of service.

 

  5) Informal and formal grievance procedures, including notification of the enrollee’s right to a fair hearing.

 

  6) Grievance appeal procedures.

 

  7) HealthCheck.

 

  8) Family planning policies.

 

  9) Policies on the use of emergency and urgent care facilities.

 

  10) Providers and whether the provider is accepting new “enrollees.”

 

  11) Changing HMOs.

 

  b. As needed the HMO must provide periodic updates to the handbook and explain changes to the information listed above. Such changes must be approved by the Department prior to printing.

 

  c. When HMOs reprint their enrollee handbooks, they must include all of the changes to the standard language as specified in Addendum II, to this Contract.

 

  d. Enrollee handbooks (or other enrollee information approved by the Department that explains HMO services and how to use the HMO) must be made available in at least: Spanish, Lao, Russian and Hmong if the HMO has enrollees who are conversant only in those languages. The handbook must tell enrollees how to obtain a copy of the handbook in those languages. The Department will translate the standard handbook language in Addendum II into the four specified languages. HMOs may use the translated standard handbook language as appropriate to its service area. However, HMOs must have local resources review the final handbook language to ensure that the appropriate dialect(s) is/are used in the standard translation. HMOs must also arrange for translation into any other dialects appropriate for its enrollees.

 

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  e. HMOs may create enrollee handbook language that is simpler than the standard language of Addendum II, but this language must be approved by the Department. HMOs must also independently arrange for the translation of any non-standard language.

 

  f. HMOs must submit their enrollee handbook for review and approval within 60 days of signing the contract for 2004-2005.

 

  g. Standard language on several subjects, including HealthCheck, family planning, grievance and appeal rights, conversion rights, and emergency and urgent care, must appear in all handbooks and is included in Addendum II. Any exceptions to the standard must be approved in advance by the Department, and will be approved only for exceptional reasons. If the standard language changes during the course of the contract period, due to changes in federal or state laws, rules or regulations, HMOs must insert the new language into the enrollee handbooks as of the effective date of any such change.

 

  h. In addition to the above requirements for the enrollee handbook, HMOs must perform other education and outreach activities for newly enrolled recipients. HMOs must submit to the Department for prior written approval an education and outreach plan targeted towards newly enrolled recipients. The outreach plan will be examined by the Department during pre-contract review. Newly enrolled recipients are listed as “ADD-New” on the enrollment reports (Article V, E). The plan must identify at least two educational/outreach activities the HMO will undertake to tell new enrollees how to access services within the HMO network. The plan must include the frequency (i.e., weekly, monthly, etc.) of the activities, the person within the HMO responsible for the activities, and how the activities will be documented and evaluated for effectiveness.

 

  8. Health Education and Disease Prevention

 

The HMO must inform all enrollees of ways they can maintain their own health and properly use health care services.

 

The HMO must have a health education and disease prevention program that is readily accessible to its enrollees. The program must be offered within the normal course of office visits, as well as by discrete programming. The program must include:

 

  a. An individual responsible for the coordination and delivery of services.

 

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  b. Information on how to obtain these services (locations, hours, phones, etc.).

 

  c. Health-related educational materials in the form of printed, audiovisual, and/or personal communication.

 

Health-related educational materials produced by the HMO must be at a sixth grade reading comprehension level and reflect sensitivity to the diverse cultures served. Also, if the HMO uses material produced by other entities, the HMO must review these materials for grade level comprehension and sensitivity to the diverse cultures served. Finally, the HMO must make all reasonable efforts to locate and use culturally appropriate health-related material.

 

  d. Information on recommended check ups and screenings, and prevention and management of disease states that affect the general population. This includes specific information for persons who have or who are at risk of developing such health problems as hypertension, diabetes, STD, asthma, breast and cervical cancer, osteoporosis and postpartum depression.

 

  e. Health education and disease prevention programs, including injury control, family planning, teen pregnancy, sexually transmitted disease prevention, prenatal care, nutrition, childhood immunization, substance abuse prevention, child abuse prevention, parenting skills, stress control, postpartum depression, exercise, smoking cessation, weight gain and healthy birth, postpartum weight loss, and breast-feeding promotion and support. (Note: any education and prevention programs for family planning and substance abuse would supplement the required family planning and substance abuse health care services covered by Medicaid and BadgerCare.

 

  f. Promotion of the health education and disease prevention program, including use of languages understood by the population served, and use of facilities accessible to the population served.

 

  g. Information on and promotion of other available prevention services offered outside of the HMO, including child nutrition programs, parenting classes, programs offered by local health departments and other programs.

 

  h.

Systematic referrals of potentially eligible women, infants, and children to the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) and relevant medical information to the WIC program. Addendum IX contains general information about recipient eligibility requirements for the WIC

 

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program as well as sample WIC referral forms. More information about the WIC program as well a list of the local WIC agencies can be found on the WIC website (www.dhfs.state.wi.us/wic).

 

  9. Interpreter Services

 

The HMO must provide interpreter and sign language services free of charge for enrollees as necessary to ensure availability of effective communication regarding treatment, medical history or health education and/or any other component of this contract. The HMO must:

 

  a. Provide for 24-hour a day, seven day a week access to interpreter and sign language services in languages spoken by those individuals eligible to receive the services provided by the HMO or its providers.

 

  b. Provide an interpreter in time to assist adequately with all necessary care, including urgent and emergency care, when a recipient or provider requests interpreter services in a specific situation where care is needed. The HMO must clearly document all such actions and results. This documentation must be available to the Department upon request.

 

  c. Use professional interpreters, as needed, where technical, medical, or treatment information or other matters, where impartiality is critical, are to be discussed or where use of a family member or friend, as interpreter is otherwise inappropriate. Family members, especially children, should not be used as interpreters in assessments, therapy and other situations where impartiality is critical.

 

  d. Maintain a current list of “On Call” interpreters who can provide interpreter services. Provision of interpreter services must be in compliance with Title VI of the Civil Rights Act.

 

  e. Designate a person responsible for the administration of interpreter/translation services.

 

  f. Receive Department approval of written policies and procedures for the provision of interpreter services. As part of the certification application, the HMOs must submit the policies and procedures for interpreters, a list of interpreters the HMO uses, and the language spoken by each interpreter.

 

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  J. Prohibitions to Billing Enrollees

 

The HMO and its providers and subcontractors must not bill a Medicaid or BadgerCare enrollee for medically necessary services covered under this Contract and provided during the enrollee’s period of HMO enrollment. The HMO and its providers and subcontractors must not bill a Medicaid or BadgerCare enrollee for copayments and/or premiums for medically necessary services covered under this Contract and provided during the enrollee’s period of HMO enrollment. Any provider who knowingly and willfully bills a Medicaid or BadgerCare enrollee for a Medicaid covered service shall be guilty of a felony and upon conviction shall be fined, imprisoned, or both, as defined in Section 1128B.(d)(1) [42 U.S.C. 1320a-7b] of the Social Security Act. This provision shall continue to be in effect even if the HMO becomes insolvent.

 

However, if an enrollee agrees in advance in writing to pay for a service not covered by Medicaid or BadgerCare, then the HMO, HMO provider, or HMO subcontractor may bill the enrollee. The standard release form signed by the enrollee at the time of services does not relieve the HMO and its providers and subcontractors from the prohibition against billing an enrollee in the absence of a knowing assumption of liability for a non-Medicaid or BadgerCare covered service. The form or other type of acknowledgment relevant to an enrollee’s liability must specifically state the admissions, services, or procedures that are not covered by Medicaid and BadgerCare.

 

  K. HealthCheck

 

  1. HMO Responsibilities

 

  a. Provide HealthCheck services as a continuing care provider as defined in Article I, and according to policies and procedures in the Wisconsin Medicaid HealthCheck Provider Handbook related to covered services.

 

  b. Provide HealthCheck screens upon request. For enrollees over one year of age, if an enrollee, parent or guardian of an enrollee requests a HealthCheck screen, the HMO must provide such a screen within 60 days, if a screen is due according to the periodicity schedule. If the screen is not due within 60 days, then the HMO must schedule the appointment in accordance with the periodicity schedule. For enrollees up to one year of age, if a parent or guardian of an enrollee requests a HealthCheck screen, the HMO must provide such a screen within 30 days, if a screen is due according to the periodicity schedule. If the screen is not due within 30 days, then the HMO must schedule the appointment in accordance with the periodicity schedule.

 

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  c. Provide HealthCheck screens at a rate equal to or greater than 80% of the expected number of screens. The rate of HealthCheck screens will be determined by the calculation in the HealthCheck Worksheet in Addendum VIII, D. The HMO may complete the worksheet on its own, periodically, as a means to monitor its HealthCheck screening performance.

 

HealthCheck data provided by the HMO must agree with its medical record documentation. For the purpose of the HealthCheck recoupment process, the Department will not include any additional HealthCheck encounter records that are received after January 16, 2006, and 2007 for the year under consideration. (Please note: This date marks the end of the twelve and one half month period of time from the end of the year under consideration. For example, for dates of service in 2004 the cut-off date will be January 16, 2006).

 

  2. Department Responsibilities

 

The Department will provide quarterly reports to inform the HMO of their progress in meeting the HealthCheck requirements. If the HMO provides fewer screens in the contract year than 80%, the Department will:

 

  a. Recoup the funds provided to the HMO for the provision of the remaining screens. The following formula will be used:

 

(0.80 x A - B) x (C - D), where

 

  A = Expected number of screens (line 6 of HealthCheck Worksheet).

 

  B = Number of screens paid in the contract year as reported in the HMO’s Encounter Data Set as of January 16, 2006, and January 16, 2007. (The end of the twelve and one half month period following the year under consideration.)

 

  C = *FFS maximum allowable fee (line 11 of the HealthCheck Worksheet). The FFS maximum allowable fee is the average maximum fee for the year. For example, if the maximum allowable fee for HealthCheck is $50 from January through June, and $52 from July through December in one calendar year, then the average maximum allowable fee for the year is $51.

 

  D = HMO discount, if applicable.

 

  b. Determine the amount of the HMO’s HealthCheck recoupment, by Rate Region, excluding Dane, Eau Claire, Kenosha, Milwaukee and Waukesha counties, which will be determined separately. Rate Regions are defined in Addendum III.

 

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  c. Determine the actual number of screens completed, for the recoupment calculation (line 8 of the Worksheet), by using the number of screens reported in the HMO’s Encounter Database for calendar years 2004 and 2005 by Rate Region, except for Dane, Eau Claire, Kenosha, Milwaukee and Waukesha counties which will be determined separately. The Department will identify and retrieve the HealthCheck screening data from the Encounter Database.

 

When assigning HealthCheck screens to an age category, the Department will use the member’s age on the first day of the month in which the screening occurred. If a newborn enrollee is screened in the month of their birth, the newborn’s screen will be assigned to the under one age category.

 

  d. Determine the number of eligible months and unduplicated enrollees (lines 1 and 2 of the Worksheet) per HMO per year by using the Medicaid Management Information System Recipient Eligibility File. When calculating member months for each age category, the Department will use the member’s age on the first day of the month except for newborns. Newborns enrolled in an HMO in the month of their birth will be counted as eligible from their date of birth.

 

Inform the HMO in writing of its preliminary analysis of the HealthCheck data and allow the HMO 30 business days to review and respond to the calculations. If the HMO responds within 30 business days, the Department will review the HMO’s concerns and notify the HMO of its final decision. If an HMO does not respond within 30 business days, the Department will send a “Notice of Intent to Recover” letter 40 days after the initial letter.

 

  3. HealthCheck Redesign Project

 

The Department is analyzing options for replacing the HMO HealthCheck utilization monitoring and recoupment process with a performance improvement incentive system. The Department and HMOs will work closely on the HealthCheck redesign project. If the new system requires any changes to this contract, the Department will initiate an amendment to incorporate the changes.

 

  L. Marketing Plans and Informing Materials

 

As used in this section, “marketing materials, other marketing activities, and informing materials” include the production and dissemination of any informing materials, marketing plans, marketing materials and other marketing activities that refer to Medicaid, Title XIX, BadgerCare, or Title XXI or are intended for Medicaid and BadgerCare recipients. This requirement includes marketing or

 

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informing materials that are produced by providers under contract to the HMO or owned by the HMO in whole or in part.

 

  1. Approval of Marketing and Informing Materials

 

HMOs must submit to the Department for prior written approval all informing materials, marketing plans, and all marketing materials and other marketing activities that refer to Medicaid Title XIX, BadgerCare, or Title XXI or are intended for Medicaid and BadgerCare recipients. This requirement includes marketing or informing materials that are produced by providers under contract to the HMO or owned by the HMO in whole or in part.

 

Marketing plans and informing materials must be written at a “sixth grade comprehension level.” The Department will review them in a manner that does not unduly restrict or inhibit the HMO’s informing or marketing plans. When applying this provision to specific marketing plans, informing materials and/or activities, the entire content and use of the informing/marketing materials or activities will be taken into consideration. The Department will review all materials as follows:

 

  a. The Department will review and either approve, approve with modifications, or deny all marketing or informing materials within ten business days of receipt of the informing materials, except that informing, marketing materials and other marketing activities are deemed approved if there is no response from the Department within ten business days.

 

  b. Time-sensitive marketing or informing materials must be clearly marked time-sensitive by the HMO and will be approved, approved with modifications or denied by the Department within three business days. The Department reserves the right to determine whether the material is, indeed, time-sensitive.

 

  c. The Department will not approve any materials it deems confusing, fraudulent, or misleading, or that do not accurately reflect the scope, philosophy, or covered benefits of the Medicaid and BadgerCare program.

 

  d. Problems and errors the Department subsequently identifies must be corrected by the HMO when they are identified. The HMO agrees to comply with Ins. 6.07 and 3.27, Wis. Adm. Code, and practices consistent with the Balanced Budget Amendment of 1997 P.L. 105-33 Sec. 4707(a) [42 U.S.C. 1396v(d)(2)].

 

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  2. Prohibited Practices

 

  a. Practices that are discriminatory.

 

  b. Practices that seek to influence enrollment in conjunction with the sale of any other insurance product.

 

  c. Direct and indirect cold calls, either door-to-door or telephonic.

 

  d. Offer of material or financial gain to potential members as an inducement to enroll.

 

  e. Activities and material that could mislead, confuse or defraud consumers.

 

  f. Materials that contain false information.

 

  g Practices that are reasonably expected to have the effect of denying or discouraging enrollment.

 

  3. HMOs Agreement to Abide by Marketing/Informing Criteria

 

The HMO agrees to engage only in marketing activities and distribute only those informing and marketing materials that are pre-approved in writing. Any activities must occur in its entire service area and only as indicated in the agreement. HMOs that fail to abide by these marketing requirements may be subject to any and all sanctions available under Article X. In determining any sanctions, the Department will take into consideration any past unfair marketing practices, the nature of the current problem and the specific implications on the health and wellbeing of the Medicaid enrollees. In the event that an HMO’s affiliated provider fails to abide by these requirements, the Department will evaluate whether the HMO should have had knowledge of the marketing issue and the HMO’s ability to adequately monitor ongoing future marketing activities of the subcontractor(s).

 

  M. Reproduction/Distribution of Materials

 

Reproduce and distribute at HMO expense, according to a reasonable Department timetable, information or documents sent to the HMO from the Department that contains information the HMO-affiliated providers must have in order to fully implement this Contract.

 

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  N. HMO ID Cards

 

The HMO may issue its own HMO ID cards. The HMO may not deny services to an enrollee solely for failure to present an HMO issued ID card. The Forward ID card will always determine HMO enrollment, even where an HMO issues HMO ID cards.

 

  O. Open Enrollment

 

Conduct a continuous open enrollment period during which the HMO shall accept recipients eligible for coverage under this Contract in the order in which they are enrolled. The HMO will not discriminate against individuals eligible to enroll on the basis of race, color, national origin or health status and will not use any policy or practice that has the effect of discriminating on the basis of race, color, or national origin or health status.

 

  P. Selective Reporting Requirements

 

  1. Communicable Disease Reporting

 

As required by Wis. Stats. 252.05, 252.15(5)(a)6 and 252.17(7)(9b), Physicians, Physician Assistants, Podiatrists, Nurses, Nurse Midwives, Physical Therapists, and Dietitians affiliated with a Medicaid HMO shall report the appearance, suspicion or diagnosis of a communicable disease or death resulting from a communicable disease to the Local Health Department for any enrollee treated or visited by the provider. Reports of human immunodeficiency virus (HIV) infection shall be made directly to the State Epidemiologist. Such reports shall include the name, sex, age, residence, communicable disease, and any other facts required by the Local Health Department and Wisconsin Division of Public Health. Such reporting shall be made within 24 hours of learning about the communicable disease or death or as specified in Wis. Adm. Code HFS 145.04, Appendix A. Charts and reporting forms on communicable diseases are available from the Local Health Department. Each laboratory subcontracted or otherwise affiliated with the HMO shall report to the Local Health Department the identification or suspected identification of any communicable disease listed in Wis. Adm. Rules 145, Appendix A. Reports of HIV infections shall be made directly to the State Epidemiologist.

 

  2. Fraud and Abuse Investigations

 

The HMO agrees to cooperate with the Department on fraud and abuse investigations. In addition, the HMO agrees to report allegations of fraud and abuse (both provider and enrollee) to the Department within 15 days of the suspected fraud or abuse coming to the attention of the HMO. Failure on the part of HMOs to cooperate or report fraud and/or abuse may result in any applicable sanctions under Article X.

 

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  3. Physician Incentive Plans

 

A physician incentive plan is any compensation arrangement between the HMO and a physician or physician group that may directly or indirectly have the effect of reducing or limiting services provided with respect to individuals enrolled with the HMO.

 

The HMO shall fully comply with the physician incentive plan requirements specified in 42 CFR s. 417.479(d) through (g) and the requirements relating to subcontracts set forth in 42 CFR s. 417.479(i), as those provisions may be amended from time to time.

 

ARTICLE IV

 

IV. QUALITY ASSESSMENT/PERFORMANCE IMPROVEMENT (QAPI)

 

The HMO QAPI program must conform to the requirements of 42 CFR, Part 400, Medicaid Managed Care Requirements, Subpart D, QAPI. The program must also comply with 42 CFR 434.34 which states that the HMO must have a QAPI system that:

 

  Is consistent with the utilization control requirement of 42 CFR 456.

 

  Provides for review by appropriate health professionals of the process followed in providing health services.

 

  Provides for systematic data collection of performance and patient results.

 

  Provides for interpretation of this data to the practitioners.

 

  Provides for making needed changes.

 

  A. QAPI Program

 

The HMO must have a comprehensive QAPI program that protects, maintains, and improves the quality of care provided to Wisconsin Medicaid and BadgerCare program recipients.

 

  1. The HMO must evaluate the overall effectiveness of its QAPI program annually to determine whether the program has demonstrated improvement, where needed, in the quality of care and service provided to its Medicaid and BadgerCare population.

 

  2.

The HMO must have documentation of all aspects of the QAPI program available for Department review upon request. The Department may perform off-site and on-site QAPI audits to ensure that the HMO is in compliance with contract requirements. The review and audit may

 

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include: on-site visits; staff and enrollee interviews; medical record reviews; review of all QAPI procedures, reports, committee activities, including credentialing and recredentialing activities, corrective actions and follow-up plans; peer review process; review of the results of the member satisfaction surveys, and review of staff and provider qualifications.

 

  3. The HMO must have a written QAPI work plan that is ratified by the board of directors and outlines the scope of activity and the goals, objectives, and time lines for the QAPI program. New goals and objectives must be set at least annually based on findings from quality improvement activities and studies and results of the HMO on DHCF enrollee satisfaction surveys and MEDDIC-MS performance measures.

 

  4. The HMO governing body is ultimately accountable to the Department for the quality of care provided to HMO enrollees. Oversight responsibilities of the governing body include, at a minimum; approval of the overall QAPI program and an annual QAPI plan; designating an accountable entity or entities within the organization to provide oversight of QAPI; review of written reports from the designated entity on a periodic basis which include a description of QAPI activities, progress on objectives, and improvements made; formal review on an annual basis of a written report on the QAPI program; and directing modifications to the QAPI program on an ongoing basis to accommodate review findings and issues of concern within the HMO.

 

  5. The QAPI committee must be in an organizational location within the HMO such that it can be responsible for all aspects of the QAPI program. The committee membership must be interdisciplinary and be made up of both providers and administrative staff of the HMO, including:

 

  A variety of health professions (e.g., pharmacy, physical therapy, nursing, etc.).

 

  Qualified professionals specializing in mental health or substance abuse and dental care on a consulting basis when an issue related to these areas arises.

 

  A variety of medical disciplines (e.g., medicine, surgery, radiology, etc.).

 

  OB/GYN and pediatric representation.

 

  HMO management or governing body.

 

  6.

Enrollees of the HMO must be able to contribute input to the QAPI Committee. The HMO must have a system to receive enrollee input on quality improvement, document the input received, document the HMO’s

 

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response to the input, including a description of any changes or studies it implemented as the result of the input and document feedback to enrollees in response to input received. The HMO response must be timely.

 

  7. The committee must meet on a regular basis, but not less frequently than quarterly. The activities of the QAPI Committee must be documented in the form of minutes and reports. The QAPI Committee must be accountable to the governing body. Documentation of Committee minutes and activities must be available to the Department upon request.

 

  8. QAPI activities of HMO providers and subcontractors, if separate from HMO QAPI activities, must be integrated into the overall HMO/QAPI program. Requirements to participate in QAPI activities, including submission of complete encounter data, are incorporated into all provider and subcontractor contracts and employment agreements. The HMO QAPI program shall provide feedback to the providers/subcontractors regarding the integration of, operation of, and corrective actions necessary in provider/subcontractor QAPI efforts. Other management activities (Utilization Management, Risk Management, Customer Service, Complaints and Grievances, etc.) must be integrated with the QAPI program. Physicians and other health care practitioners and institutional providers must actively cooperate and participate in the HMO’s quality activities.

 

The HMO remains accountable for all QAPI functions, even if certain functions are delegated to other entities. If the HMO delegates any activities to contractors, the conditions listed in Article II “Delegations of Authority” must be met.

 

  9. There is evidence that HMO management representatives and providers participate in the development and implementation of the QAPI plan of the HMO. This provision shall not be construed to require that HMO management representatives and providers participate in every committee or subcommittee of the QAPI program.

 

  10. The HMO must designate a senior executive to be responsible for the operation and success of the QAPI program. If this individual is not the HMO Medical Director, the Medical Director must have substantial involvement in the QAPI program. The designated individual shall be accountable for the QAPI activities of the HMO’s own providers, as well as the HMO’s subcontracted providers.

 

  11.

The qualifications, staffing level and available resources must be sufficient to meet the goals and objectives of the QAPI program and related QAPI activities. Such activities include, but are not limited to, monitoring and evaluation of important aspects of care and services, facilitating appropriate use of preventive services, monitoring provider performance,

 

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provider credentialing, involving members in QAPI initiatives and conducting performance improvement projects.

 

Written documentation listing the staffing resources that are directly under the organizational control of the person who is responsible for QAPI (including total FTEs, percent of time dedicated to QAPI, background and experience, and role) must be available to the Department upon request.

 

  B. Monitoring and Evaluation

 

  1. The QAPI program must monitor and evaluate the quality of clinical care on an ongoing basis. Important aspects of care (i.e., acute, chronic conditions, high volume, high-risk preventive care and services) are studied and prioritized for performance improvement and/or development of practice guidelines. Standardized quality indicators must be used to assess improvement, ensure achievement of minimum performance levels (Ref: MEDDIC-MS Measures and Technical Specifications), monitor adherence to guidelines, and identify patterns of over utilization and under utilization. The measurement of quality indicators selected by the HMO for areas other than those included in MEDDIC-MS must be supported by appropriate data collection and analysis methods to improve clinical care and services.

 

  2. Provider performance must be measured against practice guidelines and standards adopted by the QAPI Committee. Areas identified for improvement must be tracked and corrective actions taken when warranted. The effectiveness of corrective actions must be monitored until problem resolution occurs. Reevaluation must occur to ensure that the improvement is sustained.

 

  3. The HMO must use appropriate clinicians to evaluate the data on clinical performance, and multi-disciplinary teams to analyze and address data on systems issues.

 

  4. The HMO must also monitor and evaluate care and services in certain priority clinical and non-clinical areas specified in Article IV, K, 3.

 

  5. The HMO must make documentation available to the Department upon request regarding quality improvement and assessment studies on plan performance, which relate to the enrolled population. See reporting requirements in Article IV, K, “Performance Improvement Priority Areas and Projects.”

 

  6.

The HMO must develop or adopt practice guidelines that are disseminated to providers and to enrollees as appropriate or upon request. The guidelines are based on valid and reliable medical evidence or consensus of health professionals; consider the needs of the enrollees; developed or

 

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adopted in consultation with the contracting health professionals, and reviewed and updated periodically (42 CFR, §. 438.236.).

 

Decisions with respect to utilization management, enrollee education, coverage of services, and other areas to which the practice guidelines apply are consistent with the guidelines. Variations from the guidelines must be based on the clinical situation.

 

  C. Health Promotion and Disease Prevention Services

 

  1. The HMO must identify at-risk populations for preventive services and develop strategies for reaching Medicaid and BadgerCare members included in this population. Local health departments and community-based health organizations can provide the HMO with special access to vulnerable and low-income population groups, as well as settings that reach at-risk individuals in their communities, schools and homes. Public health resources can be used to enhance the HMO’s health promotion and preventive care programs.

 

  2. The HMO must have mechanisms for facilitating appropriate use of preventive services and educating enrollees on health promotion. At a minimum, an effective health promotion and prevention program includes tracking preventive services, practice guidelines for preventive services, yearly measurement of performance in the delivery of such services, and communication of this information to providers and enrollees.

 

  D. Provider Selection (Credentialing) and Periodic Evaluation (Recredentialing)

 

  1. The HMO must have written policies and procedures for provider selection and qualifications. For each practitioner, including each member of a contracting group that provides services to the HMO’s enrollees, initial credentialing must be based on a written application, primary source verification of licensure, disciplinary status, eligibility for payment under Medicaid and certified for Medicaid. The HMO’s written policies and procedures must identify the circumstances in which site visits are appropriate in the credentialing process.

 

The HMO may not employ or contract with providers excluded in Federal Health Care programs under either Section 1128 or Section 1128 A of the Social Security Act.

 

  2. The HMO must periodically monitor (no less than every three years) the provider’s documented qualifications to ensure that the provider still meets the HMO’s specific professional requirements.

 

  3.

The HMO must also have a mechanism for considering the provider’s performance. The recredentialing method must include updating all the information (except medical education) utilized in the initial credentialing

 

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process. Performance evaluation must include information from the QAPI system, reviewing enrollee complaints, and the utilization management system.

 

  4. The selection process must not discriminate against providers such as those serving high-risk populations, or specialize in conditions that require costly treatment. The HMO must have a process for receiving advice on the selection criteria for credentialing and recredentialing practitioners in the HMO’s network.

 

If the HMO declines to include groups of providers in its network, the HMO must give the affected providers written notice of the reason for its decision.

 

  5. If the HMO delegates selection of providers to another entity, the organization retains the right to approve, suspend, or terminate any provider selected by that entity.

 

  6. The HMO must have a formal process of peer review of care delivered by providers and active participation of the HMO’s contracted providers in the peer review process. This process may include internal medical audits, medical evaluation studies, peer review committees, evaluation of outcomes of care, and systems for correcting deficiencies. The HMO must supply documentation of its peer review process upon request.

 

  7. The HMO must have written policies that allow it to suspend or terminate any provider for quality deficiencies. There must also be an appeals process available to the provider that conforms to the requirements of the HealthCare Quality Improvement Act of 1986 (42 USC §. 11101 etc. Seq.).

 

  8. The names of individual practitioners and institutional providers who have been terminated from the HMO provider network as a result of quality issues must be immediately forwarded to the Department and reported to other entities as required by law (42 USC §. 11101 et. Seq.).

 

  9. Institutional Provider Selection: The HMO must determine and verify at specified intervals that:

 

  a. Each provider, other than an individual practitioner is licensed to operate in the state, if licensure is required, and in compliance with any other applicable state or federal requirements; and

 

  b. The HMO verifies if the provider claims accreditation, or is determined by the HMO to meet standards established by the HMO itself.

 

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  10. Exceptions to credentialing and recredentialing requirements.

 

These standards do not apply to:

 

  a. Providers who practice only under the direct supervision of a physician or other provider, and

 

  b. Hospital-based providers such as emergency room physicians, anesthesiologists, and other providers who provide services only incident to hospital services.

 

These exceptions do not apply if the provider contracts independently with the HMO.

 

  E. Enrollee Feedback on Quality Improvement

 

  1. The HMO must have a process to maintain a relationship with its enrollees that promotes two way communication and contributes to quality of care and service. The HMO must treat members with respect and dignity.

 

  2. Annually, the Department will conduct a satisfaction survey of a representative sample of enrolled Medicaid and BadgerCare recipients. The Department will work with HMOs to develop the survey instrument and plan. The HMO must have systems in place for acting on survey results and must report to the Department any quality management projects planned in response to survey results.

 

  3. The HMO is encouraged to find additional ways to involve Medicaid and BadgerCare enrollees in quality improvement initiatives and in soliciting enrollee feedback on the quality of care and services the HMO provides. Other ways to bring enrollees into the HMO’s efforts to improve the health care delivery system include but are not limited to focus groups, consumer advisory councils, enrollee participation on the governing board, the QAPI committees or other committees, or task forces related to evaluating services. All efforts to solicit feedback from enrollees must be approved by the Department.

 

  F. Medical Records

 

  1.

The HMO must have policies and procedures for participating provider medical records content and documentation that have been communicated to providers and a process for evaluating its providers’ medical records based on the HMO’s policies. These policies must address patient confidentiality, organization and completeness, tracking, and important aspects of documentation such as accuracy, legibility, and safeguards against loss, destruction, or unauthorized use. The HMO must also have confidentiality policies and procedures that are applicable to administrative functions that are concerned with confidential patient

 

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information. Those policies must include information with respect to disclosure of enrollee-identifiable medical record and/or enrollment information and specifically provide:

 

  a. That enrollees may review and obtain copies of medical records information that pertains to them.

 

  b. That policies above must be made available to enrollees upon request.

 

  2. Patient medical records must be maintained in an organized manner (by the HMO, and/or by the HMO’s subcontractors) that permits effective patient care, reflect all aspects of patient care and be readily available for patient encounters, administrative purposes, and Department review.

 

  3. Because HMOs are considered contractors of the state and therefore (only for the limited purpose of obtaining medical records of its enrollees) entitled to obtain medical records according to Wis. Adm. Code, HFS 104.01(3), the Department requires Medicaid-certified providers to release relevant records to the HMO to assist in compliance with this section. HMOs that have not specifically addressed photocopying expenses in their provider contracts or other arrangements, are liable for charges for copying records only to the extent that the Department would reimburse on a FFS basis.

 

  4. The HMO must have written confidentiality policies and procedures in regard to individually-identifiable patient information. Policies and procedures must be communicated to HMO staff, members, and providers. The transfer of medical records to out-of-plan providers or other agencies not affiliated with the HMO (except for the Department) are contingent upon the receipt by the HMO of written authorization to release such records signed by the enrollee or, in the case of a minor, by the enrollee’s parent, guardian, or authorized representative.

 

  5. The HMO must have written quality standards and performance goals for participating provider medical record documentation and be able to demonstrate, upon request of the Department, that the standards and goals have been communicated to providers. The HMO must actively monitor compliance with established standards and provide documentation of monitoring for compliance with the standards and goals upon request of the Department.

 

  6. Medical records must be readily available for HMO-wide Quality Assessment/Performance Improvement (QAPI) and Utilization Management (UM) activities and provide adequate medical and other clinical data required for QAPI/UM, and Department use.

 

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  7. The HMO must have adequate policies in regard to transfer of medical records to ensure continuity of care when enrollees are treated by more than one provider. This may include transfer to local health departments subject to the receipt of a signed authorization form as specified in subsection 4 above (with the exception of immunization status information described in Article III, D, 8, which does not require enrollee authorization).

 

  8. Requests for completion of residual functional capacity evaluation forms and other impairment assessments, such as queries as to the presence of a listed impairment, must be provided within ten working days of the request (at the discretion of the individual provider and subject to the provider’s medical opinion of its appropriateness) and according to the other requirements listed above. The HMO and its providers and subcontractor may charge the enrollee, authorized representative, or other third party a reasonable rate for the completion of such forms and other impairment assessments. Such rates may be reviewed by the Department for reasonableness and may be modified based on this review.

 

  9. Minimum medical record documentation per chart entry or encounter must conform to the Wis. Adm. Code, Chapter HFS 106.02, (9)(b) Medical record content.

 

  G. Utilization Management (UM)

 

  1. The HMO must have documented policies and procedures for all UM activities that involve determining medical necessity, and the approval or denial of medical services. Qualified medical professionals must be involved in any decision-making that requires clinical judgment. The decision to deny, reduce or authorize a service that is less than requested must be made by a health professional with appropriate clinical expertise in treating the affected enrollee’s condition(s). Criteria used to determine medical necessity and appropriateness must be communicated to providers. The criteria for determining medical necessity may not be more stringent than HFS 101.03 (96m) Wis. Adm. Code.

 

  2. If the HMO delegates any part of the UM program to a third party, the delegation must meet the requirements in Article II Delegations of Authority.

 

  3. If the HMO utilizes telephone triage, nurse lines or other demand management systems, the HMO must document review and approval of qualification criteria of staff and of clinical protocols or guidelines used in the system. The system’s performance will be evaluated annually in terms of clinical appropriateness.

 

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  4. The HMO’s policies must specify time frames for responding to requests for initial and continued service determinations, specify information required for authorization decisions, provide for consultation with the requesting provider when appropriate, and provide for expedited responses to requests for authorization of urgently needed services. In addition, the HMO must have in effect mechanisms to ensure consistent application of review criteria for authorization decisions (interrater reliability).

 

  a. Within the time frames specified, the HMO must give the enrollee and the requesting provider written notice of:

 

  1) The decision to deny, limit, reduce, delay or terminate a service along with the reasons for the decision.

 

  2) The enrollee’s right to file a grievance or request a state fair hearing.

 

  b. Authorization decisions must be made within the following time frames and in all cases as expeditiously as the enrollee’s condition requires:

 

  1) Within 14 calendar days of the receipt of the request, or

 

  2) Within three business days if the physician indicates or the HMO determines that following the ordinary time frame could jeopardize the enrollee’s health or ability to regain maximum function.

 

One extension of up to 14 calendar days may be allowed if the enrollee requests it or if the HMO justifies the need for more information.

 

On the date that the timeframes expire, HMO gives notice that service authorization decisions are not reached. Untimely service authorizations constitute a denial and are thus adverse actions.

 

  5. Criteria for decisions on coverage and medical necessity are clearly documented, are based on reasonable medical evidence, current standards of medical practice, or a consensus of relevant health care professionals, and are regularly updated.

 

  6. The HMO oversees and is accountable for any functions and responsibilities that it delegates to any subcontractor. (See Article II Delegations of Authority).

 

  7.

Postpartum discharge policy for mothers and infants must be based on medical necessity determinations. This policy must include all follow-up tests and treatments consistent with currently accepted medical practice

 

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and applicable federal law. The policy must allow at least a 48-hour hospital stay for normal spontaneous vaginal delivery, and 96 hours for a cesarean section delivery, unless a shorter stay is agreed to by both the physician and the enrollee. HMOs may not deny coverage, penalize providers, or give incentives or payments to providers or enrollees. Post hospitalization follow-up care must be based on the medical needs and circumstances of the mother and infant. The Department may request documentation demonstrating compliance with this requirement.

 

  H. External Quality Review Contractor

 

  1. The HMO must assist the Department and the external quality review organization under contract with the Department in identification of provider and enrollee information required to carry out on-site or off-site medical chart reviews. This includes arranging orientation meetings for physician office staff concerning medical chart review, and encouraging attendance at these meetings by HMO and physician office staff as necessary. The provider of service may elect to have charts reviewed on-site or off-site.

 

  2. When the professional review organization under contract with the Department identifies an adverse health situation in which follow-up is needed to determine whether appropriate care was provided, the HMO must:

 

  a. Assign a staff person(s) to conduct follow-up with the provider(s) concerning each adverse health situation identified by the Department’s external quality review organization, including informing the provider(s) of the finding and monitoring the provider’s resolution of the finding;

 

  b. Inform the HMO’s QAPI Committee of the final finding and involve the QAPI Committee in the development, implementation and monitoring of the corrective action plan; and

 

  c. Submit a corrective action plan or an opinion in writing to the Department within 60 days that addresses the measures that the HMO and the provider intend to take to resolve the finding. The HMO’s final resolution of all cases must be completed within six months of HMO notification. A case is not considered resolved by the Department until the Department approves the response provided by the HMO and provider.

 

  3. The HMO will facilitate training provided by the Department to its providers.

 

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  I. Dental Services Quality Improvement (Applies only to HMOs Covering Dental Services)

 

The HMO QAPI Committee and QAPI coordinator will review subcontracted dental programs quarterly to ensure that quality dental care is provided and that the HMO and the contractor comply with the following:

 

  1. The HMO or HMO affiliated dental provider must advise the enrollee within 30 days of effective enrollment of the name of the dental provider and the address of the dental provider’s site. The HMO or HMO affiliated dental provider must also inform the enrollee in writing how to contact his/her dentist (or dental office), what dental services are covered, when the coverage is effective, and how to appeal denied services.

 

  2. An HMO or HMO affiliated dental provider who assigns all or some Medicaid and BadgerCare HMO enrollees to specific participating dentists must give enrollees at least 30 days after assignment to choose another dentist. Thereafter, the HMO and/or affiliated provider must permit enrollees to change dentists at least twice in any calendar year and more often than that for just cause.

 

  3. HMO-affiliated dentists must provide a routine dental appointment to an assigned enrollee within 90 days after the request. Enrollee requests for emergency treatment must be addressed within 24 hours after the request is received.

 

  4. Dental providers must maintain adequate records of services provided. Records must fully disclose the nature and extent of each procedure performed and should be maintained in a manner consistent with standard dental practice.

 

  5. The HMO affirms by execution of this Contract that the HMO’s peer review systems are consistently applied to all dental subcontractors and providers.

 

  6. The HMO must document, evaluate, resolve, and follow up on all verbal and written complaints they receive from Medicaid/BadgerCare enrollees related to dental services.

 

  J. Accreditation

 

  1. The Department encourages the HMO to actively pursue accreditation by the National Committee for Quality Assurance (NCQA), the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) or other recognized accrediting bodies approved by the Department. 42 CFR §. 438.360 provides that the Department may recognize “a private national accrediting organization that CMS has approved as applying standards at least as stringent as Medicare under the procedures in §. 422.158.”

 

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The Centers for Medicare and Medicaid Services (CMS) has recognized the following accrediting bodies: The National Committee for Quality Assurance (NCQA), the Joint Commission on Accreditation of Healthcare Organizations (JCAHO), and the Accreditation Association for Ambulatory Health Care (AAAHC). The Department may recognize other accreditation bodies as they may qualify for such recognition.

 

  2. The achievement of full accreditation by an accreditation body approved by the Department and satisfaction of the requirements of the HMO Accreditation Incentive Program as specified by the Department will result in the HMO qualifying for the Accreditation Incentive.

 

Where accreditation standards conflict with the standard set forth in this Contract, the Contract prevails unless the accreditation standard is more stringent.

 

  K. Performance Improvement Priority Areas and Projects

 

  1. The HMO must develop and ensure implementation of program initiatives to address the specific clinical needs that have a higher prevalence in the HMO’s enrolled population served under this Contract. These priority areas must include clinical and non-clinical Performance Improvement projects. The Department strongly advocates the development of collaborative relationships among HMOs, local health departments, community based behavioral health treatment agencies (both public and private), and other community health organizations to achieve improved services in priority areas and must report complete encounter data for all services provided. Linkages between managed care organizations and public health agencies is an essential element for the achievement of the public health objectives, potentially reducing the quantity and intensity of services the HMO needs to provide. The Department and the HMO are jointly committed to on going collaboration in the area of service and clinical care improvements by the development and sharing of “best practices” and use of encounter data-driven performance measures (MEDDIC-MS).

 

The HMO must annually monitor and evaluate the quality of care and services through performance improvement projects for at least two of the priority areas specified by the Department and listed in subsections 3. below, or an HMO may propose to address alternative performance improvement topics by making a request in writing to the Department. In addition, to two performance improvement projects required under subsection 3 below the HMO may be required to conduct up to two additional performance improvement initiatives and submit reports as required to achieve performance goals specified in the MEDDIC-MS technical specifications. The final or on-going status report for each project must be submitted by October 1, 2004, and October 1, 2005, or as may be specified in the MEDDIC-MS technical specifications. The

 

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performance improvement topic must take into account the prevalence of a condition among, or need for a specific service by, the HMO enrollees served under this Contract; enrollee demographic characteristics and health risks; and the interest of consumers or purchasers in the aspect of care or services to be addressed.

 

The report for each performance improvement project must address each of the following points in order for the Department to evaluate the reliability and validity of the data and the conclusions described in the study:

 

  a. Topic

 

  1) Is the topic important to the enrolled population?

 

  b. Can it be affected by the actions of the HMO?

 

  1) Was the process of the topic selection described?

 

  c. Method

 

  1) Was the method and procedure used to study the topic clear?

 

  2) Study question:

 

  Was the study question clearly stated and consistent throughout the study?

 

  Is the study question specific?

 

  d. Data Collection

 

  1) Was the data fully described in detail?

 

  2) Was the data appropriate to answer the study question?

 

  3) Was the data collection process fully described?

 

  4) Was the data collection appropriate to answer the study question?

 

  5) Were the data collectors appropriate to collect the data?

 

  6) Was interrater reliability adequate?

 

  7) Did the loss of data or subjects affect validity?

 

  8) Was the study time clear?

 

  e. Intervention (not applicable if the project is to establish a baseline only)

 

  1) Was the intervention fully described?

 

  2) Was the intervention practical (can it be widely implemented?)

 

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  3) Was the implementation of the intervention monitored and reported to ensure that it was done properly?

 

  f. Results and interpretation

 

  1) Was the data collected fully reported?

 

  2) Did the study include comparisons to give meaning to the results?

 

  3) Is the norm or standard expressed in a specific numerical manner?

 

  4) Is the goal, norm or standard appropriate to this population and study?

 

  5) Was the comparison group (if applicable) as close as possible to the population under study and were any differences acknowledged?

 

  6) If pre-and-post measures were used, was an explanation for the differences between the measures considered?

 

  7) Was assignment to groups random?

 

  8) Did the study appropriately use statistical testing? (x 2 t-test, regression analysis, etc.)?

 

  9) Were the conclusions consistent with the results?

 

  10) Were data tables, figures and graphs consistent with the text?

 

  11) Did the study consider its limitations?

 

  12) Did the study conclude or imply causality when the supporting data is only correlational?

 

  13) Did the study include how to improve the study?

 

  14) Did the study present recommendations on the results?

 

  15) Did the report clearly state whether performance improvement goals were met (if an intervention was carried out), and if the goals were not met, was there an analysis of why not and a plan for future action?

 

  g. Miscellaneous

 

  1) Was enrollee confidentiality protected?

 

  2) Did consumers participate in the study (other than as the subjects)?

 

  3) Did the study include cost/benefit analysis or some other consideration of financial impact?

 

  4) Were next steps described in detail? (Dates and timelines)

 

  5) Were the results and conclusions distributed throughout the HMO?

 

  6) Did table, figures and graphs convey their information clearly without reference to the report text?

 

  7) Did the study report include an accurate summary?

 

  8) Was the study clearly written?

 

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  2. Performance reporting will utilize standardized indicators appropriate to the performance improvement area or as specified in the MEDDIC-MS technical specifications. Minimum performance levels must be specified for each performance improvement area, using normative standards derived from regional, national norms, or from norms established by an appropriate practice organization. Goals for improvement for the “Priority Areas” listed in 3. of this section, may be set by the organization itself.

 

The organization must ensure that improvements are sustained through periodic audits of relevant data and maintenance of the interventions that resulted in the improvement. The HMO agrees to open at least one new performance improvement project during the contract period. In all cases, not less than two performance improvement projects must be reported to the Department in any year and not less than three different projects must be reported to the Department in 2004-2005. These projects are in addition to any that may be required as the result of sub-goal performance on any MEDDIC-MS Targeted Performance Improvement Measures. However, if the HMO chooses to initiate or continue a project on a topic that coincides with a required MEDDIC-MS project, the Department will accept the report as fulfilling both requirements during the next contract year.

 

The organization must implement a performance improvement project in the area if a quality improvement opportunity is identified. The HMO must report to the Department on each study, including those areas where the HMO will not pursue a performance improvement project. The Department will accept for fulfillment of the above requirement Performance Improvement Project Reports arising out of voluntary HMO participation in collaborative quality improvement projects including, but not limited to, the Improving Birth Outcomes Project (IBOP), First Breath smoking cessation project, Care Analysis Projects (CAP) or other collaborative efforts designated by the Department. In order to be accepted the project report by the HMO must meet all the content criteria described in Performance Improvement Project Outline in subsection K, I.

 

  3. Clinical Priority Areas: 1) Prenatal services; 2) Identification of adequate treatment for high-risk pregnancies, including those involving substance abuse; 3) Evaluating the need for specialty services; 4) Availability of comprehensive, ongoing nutrition education, counseling, and assessments; 5) Family Health Improvement Initiative: Smoking Cessation; 6) Enrollees with special health care needs; 7) Outpatient management of asthma; 8) The provision of family planning services; 9) early postpartum discharge of mothers and infants; 10) STD screening and treatment; 11) High volume/high risk services selected by the HMO; 12) Prevention and care of acute and chronic conditions; 13) Coordination and continuity of care; and 14) obesity.

 

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Non-Clinical Priority Areas: 1) Grievances, appeals and complaints; 2) Access to and availability of services; 3) Enrollee satisfaction with HMO customer service; and 4) Satisfaction with services for enrollees with special health care needs or cultural competency of the HMO and its providers.

 

In addition, the HMO may be required to conduct performance improvement projects specific to the HMO and to participate in one annual statewide project that may be specified by the Department.

 

  4. Performance Measurement and Improvement – MEDDIC-MS Medicaid Encounter Data-Driven Improvement Core Measure Set.

 

The Department will evaluate HMO performance using the MEDDIC-MS technical specifications, based on HMO-supplied encounter data and other data (for selected measures). Evaluation of HMO performance on each measure will be conducted on timetables determined by the Department. The technical specifications for each measure are established by the Department with HMO and other stakeholder input and are described in “MEDDIC-MS Measures and Technical Specifications,” as revised.

 

The Department will inform the HMO of its performance on each measure, whether the HMO’s performance satisfied the goal requirements set by the Department and whether a performance improvement initiative by the HMO is required. The HMO will have 60 business days to review and respond to the Department’s performance report. When a performance improvement initiative is required due to sub-goal performance on the measure, the HMO may request recalculation of the performance level based on new or additional data the HMO may supply, or if the HMO can demonstrate material error in the calculation of the performance level. The Department will provide a tentative schedule of measure calculation dates to the HMO within 90 days of the beginning of each calendar year in the contract period.

 

MEDDIC-MS consists of targeted performance improvement measure (TPIMS) and monitoring measures. The specifications for each TPIM includes denominator and numerator specifications, performance goals and requirements for actions to be taken when sub-goal performance occurs.

 

Unless otherwise noted within a specific targeted performance improvement measure, the Department may specify minimum performance levels and require that the HMOs develop plans to respond to levels below the minimum performance levels. Additions, deletions or modifications to the Targeted Performance Improvement Measures and Monitoring Measures in the MEDDIC-MS Technical Specifications and goals must be mutually agreed upon by the parties. The Department will give 90 days notice to the HMO of its intent to change any measures, technical specifications or goals. The HMO shall have the opportunity to

 

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comment on the measure specifications, goals and implementation plan within the 90 day notice period. The Department reserves the right to require the HMO to report such performance measure data as may be deemed necessary to monitor and improve HMO-specific or program-wide quality performance.

 

ARTICLE V

 

V. FUNCTIONS AND DUTIES OF THE DEPARTMENT

 

In consideration of the functions and duties of the HMO contained in this Contract, the Department must:

 

  A. Eligibility Determination

 

Identify Medicaid and BadgerCare recipients who are eligible for enrollment in HMOs as a result of eligibility under the following eligibility status:

 

Med Stat


  

Cap Rate*


  

Description


31

   A    AFDC-Regular

32

   A    AFDC-Unemployed

38,39

   A    AFDC-Related, No Cash Payment

CC, CM, GC, PC

   A    Healthy Start Children

E2

   A    AFDC-Related, No Cash Payment

GE

   A    Healthy Start Children Ages 15-18

N1,N2

   A    Medicaid Newborn

UA

   A    AFDC-Related, Unemployed

WH

   A    AFDC Employed over 100 Hours a Month

X1, X2, X3, X4

   A    AFDC-Related, No Cash Payment

Bl

   A    BadgerCare – Income equal or greater than 100% of FPL, and less than or equal to 150% of FPL, Kids, No premium.

B4

   A    BadgerCare – Income equal or greater than 100% of FPL, and less than or equal to 150% of FPL, Adults, No premium.

B2

   A    BadgerCare – Income greater than 150% of FPL, and less than 185% of FPL, Kids, Premium.

B5

   A    Income greater than 150% of FPL, and less than 185% of FPL, Adults, Premium.

B3

   A    Income equal or greater than 185% of the FPL, and less than 200% of the FPL, Kids, Premium.

B6

   A    Income equal or greater than 185% of the FPL, and less than 200% of the FPL, Adults, Premium.

GP

   A    Income less than 100% of FPL, Adults Parents of OBRA kids (AFDC), No premium.

95

   B    Pregnant Women in Intact Families

A6, A7, A8,

   B    Pregnant Woman, IRCA Alien

E3, E4

   B    Extension for Pregnant Woman

PW, P1

   B    Healthy Start Pregnant Women

 

  *A  = AFDC/Healthy Start Children/BadgerCare capitation rate.

 

  *B  = Pregnant Women Healthy Start capitation rate.

 

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  B. Enrollment

 

Promptly notify the HMO of all Medicaid and BadgerCare recipients enrolled in the HMO under this Contract. Notification will be effected through the HMO Enrollment Reports. All recipients listed as an ADD or CONTINUE on either the Initial or Final HMO Enrollment Report are members of the HMO during the enrollment month. The reports will be generated in the sequence specified under HMO enrollment reports Article V, E. These reports shall be in both tape and hard copy formats or available through electronic file transfer capability and will include Medical Status Codes. The Department will make all reasonable efforts to enroll pregnancy cases as soon as possible.

 

  C. Disenrollment

 

Promptly notify the HMO of all Medicaid and BadgerCare recipients no longer eligible to receive services through the HMO under this Contract. Notification will be effected through the HMO Enrollment Reports which the Department will transmit to the HMO for each month of coverage throughout the term of the Contract. The reports will be generated in the sequence under HMO enrollment reports Article V, E. Any recipient who was enrolled in the HMO in the previous enrollment month, but does not appear as an ADD or CONTINUE on either the Initial or Final HMO Enrollment Report for the current enrollment month, is disenrolled from the HMO effective the last day of the previous enrollment month.

 

  D. Enrollment Errors

 

The Department must investigate enrollment errors brought to its attention by the HMO. The Department must correct systems errors and human errors and ensure that the HMO is not financially responsible for recipients that the Department determines have been enrolled in error. Capitation payments made in error will be recouped.

 

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  E. HMO Enrollment Reports

 

For each month of coverage throughout the term of the Contract, the Department will transmit “HMO Enrollment Reports” to the HMO. These reports will provide the HMO with ongoing information about its Medicaid and BadgerCare enrollees and disenrollees and will be used as the basis for the monthly capitation claims described in Article VI, payments to the HMO. The HMO Enrollment Reports will be generated in the following sequence:

 

  1. The Initial HMO Enrollment Report will list all of the HMO’s enrollees and disenrollees for the enrollment month that are known on the date of report generation. The Initial HMO Enrollment Report will be available to the HMO on or about the twenty-first of each month. A capitation claim shall be generated for each enrollee listed as an ADD or CONTINUE on this report. Enrollees who appear as PENDING on the Initial Report and are reinstated into the HMO prior to the end of the month will appear as a CONTINUE on the Final Report and a capitation claim will be generated at that time.

 

  2. The final HMO Enrollment Report will list all of the HMO’s enrollees for the enrollment month, who were not included in the Initial HMO Enrollment Report. The Final HMO Enrollment Report will be available to the HMO by the first day of the capitation month. A capitation claim will be generated for every enrollee listed as an ADD or CONTINUE on this report. Enrollees in PENDING status will not be included on the final report.

 

  3. The Department will provide HMOs with effective dates for medical status code changes, county changes and other address changes in each enrollment report to the extent that the county reports these to the Department.

 

The Department agrees to work with the HMOs to develop and implement a new schedule for the final enrollment report. The new schedule will be designed to maximize the HMO’s ability to process the information in the reports by the first of the month.

 

  F. Utilization Review and Control

 

Waive, to the extent allowed by law, any present Department requirements for prior authorization, second opinions, co-payment, or other Medicaid restrictions for the provision of contract services provided by the HMO to enrollees, except as may be provided in Article III, F.

 

  G. HMO Review

 

Submit to HMOs for prior approval materials that describe specific HMOs and that will be distributed by the Department or County to recipients.

 

  H. Department Audit Schedule

 

HMOs will be notified approximately 30 days prior to regularly scheduled, routine audits being conducted via a letter from the Division of Health Care Financing. The Department will develop an annual schedule of known audits for the next contract period.

 

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  I. HMO Review of Study or Audit Results

 

Submit to HMOs for a 30 business day review/comment period, Any Medicaid and BadgerCare HMO audits, the annual HMO Comparison Report, HMO Consumer Satisfaction Reports, or any other Medicaid and BadgerCare HMO studies the Department releases to the public.

 

  J. Vaccines

 

Provide certain vaccines to HMO providers for administration to Medicaid and BadgerCare HMO enrollees according to the policies and procedures in the Wisconsin Medicaid and BadgerCare Physicians Services Handbook. The Department will reimburse the HMO for the cost of vaccines that are newly approved during the contract year and not yet part of the Vaccine for Children program. The cost of the vaccine shall be the same as the cost to the Department of buying the new vaccine through the Vaccine for Children program. The HMO retains liability for the cost of administering the vaccines.

 

  K. Coordination of Benefits

 

Maintain a report of recovered money reported by the HMO and its subcontractor.

 

  L. Wisconsin Medicaid Provider Reports

 

Provide a monthly electronic listing of all Wisconsin Medicaid certified providers to include, at a minimum, the name, address, Wisconsin Medicaid provider ID number, and dates of certification in Wisconsin Medicaid.

 

  M. Enrollee Health Status and Primary Language Report

 

The Department will provide the HMO with an enrollee health status and primary language report of all enrollees who have agreed to participate with the gathering of this data. The reports will be provided to the HMO on a monthly basis. The purpose of this report is to assist HMOs with continuity of care issues and with the identification of non-English speaking enrollees and to facilitate appointments for enrollees who have urgent health care needs.

 

  N. Fraud and Abuse Training

 

The Department will provide fraud and abuse detection training to the HMOs annually.

 

  O. Provision of Data to HMOs

 

Provide to each HMO the following data related to the HMO’s members:

 

  1. Lead testing performed and sent to the State Lab of Hygiene for analysis.

 

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  2. Immunization information from the Wisconsin Immunization Registry to the extent available. The Department will make every effort to get the Wisconsin Immunization Registry information to HMOs.

 

  P. Special Procedures for Retroactive Payment Adjustments for Pregnant BadgerCare Enrollees

 

The Department will develop and implement an automated procedure by which payment adjustments will be made for BadgerCare enrollees who should have been designated as a Healthy Start Pregnant Woman. As long as the woman was enrolled in the HMO at the time of delivery, the adjustment will be made for up to seven months of enrollment before the delivery and two months following the delivery.

 

ARTICLE VI

 

VI. PAYMENT TO THE HMO

 

  A. Capitation Rates

 

In consideration of full compliance by the HMO with contract requirements, the Department agrees to pay the HMO monthly payments based on the capitation rates specified in Addendum III. The HMO accepts the monthly capitation payment as payment in full except for cost payments from third party payers and payments under the contract for NICU, AIDS and Vent services. The HMO assumes full risk for the cost of services covered by the capitation payment. The capitation rate does not include any amount for recoupment of losses incurred by the HMO under previous contracts nor does it include services that are not covered under the State Plan.

 

The Department’s enhanced funding policies include NICU risk sharing, ventilator dependent and AIDS/HIV enrollees. HMOs cannot submit a request for enhanced funding under more than one of the three funding policies for the same enrollee for the same date(s) of service.

 

  B. Actuarial Basis

 

The capitation rate is calculated on an actuarial basis recognizing the payment limits set forth in 42 CFR 438.6.

 

  C. Annual Negotiation of Capitation Rates

 

The monthly capitation rates set forth in this article are recalculated on an annual basis. The HMO will have 30 calendar days from the date of the written notification to accept the new capitation rates in writing or to initiate termination or non-renewal of the Contract. The capitation rates are not subject to

 

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renegotiation once they have been accepted, unless such renegotiation is required by changes in federal or state laws, rules or regulations.

 

  D. Reinsurance

 

The HMO may obtain a risk-sharing arrangement from an insurer other than the Department for coverage of enrollees under this Contract, provided that the HMO remains substantially at risk for providing services under this Contract.

 

  E. Payment Schedule

 

Payment to the HMO is based on the HMO Enrollment Reports that the Department transmits to the HMO according to the schedule in Article V, E. Payment for each person listed as an ADD or CONTINUE on the HMO Enrollment Reports shall be made by the Department within 60 days of the date the report is generated. Also, all retroactive capitation payments for newborns will be paid within 60 days of the child’s first appearance on an enrollment report. (See Article VI, F.) Any claim that is not paid within these time limits will be denied by the Department and the recipient will be disenrolled from the HMO for the capitation month specified on the claim. Notification of all paid and denied claims will be given through the weekly Remittance Status Report, which is available on both tape and hard copy.

 

  F. Capitation Payments For Newborns

 

The HMO will authorize provision of contract services to the newborn child of an enrolled mother for the first ten days of life. The child’s date of birth should be counted as day one. In addition, if the child is reported within 100 days of the date of birth, the HMO will provide contract services to the child from its date of birth until the child is disenrolled from the HMO. The HMO will receive a separate capitation payment for the month of birth and for all other months the HMO is responsible for providing contract services to the child. If the child is not reported within 100 days of the date of birth, the child will not be retroactively enrolled into the HMO. In this case, the HMO is not responsible for payment of services provided prior to the child’s enrollment and will receive no capitation payments for that time period and may recoup payments from providers for any services that were authorized in that 100 day time period. The providers who gave services in this 100 day time period may then bill the Department on a FFS basis. More detailed information for providers on billing the Department on a FFS basis in these situations can be found in the Claims Submission section of the Wisconsin Medicaid and BadgerCare All-Provider handbook.

 

HMOs or their providers must complete an HMO Newborn Report (refer to the example and instructions in Addendum VIII, C. for newborns. The HMO will report all births to the Department’s fiscal agent as soon as possible after the date of birth, but at least monthly. Prompt HMO reporting of newborns will facilitate retroactive enrollment and capitation payments for newborns, since this newborn reporting will ensure the newborn’s Medicaid or BadgerCare eligibility for the

 

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first 12 months of life contingent upon the newborn continuously residing with the mother.

 

The Department is analyzing the option to exempt from enrollment infants weighing less than 1200 grams. A field has been added to the Medicaid and BadgerCare Newborn Report (Addendum VIII, C) to identify low birth-weight babies. This box should be checked if the infant weighs less than 1200 grams at birth. The Department will report the results of the analysis and will work with the HMOs to implement a low birth-weight exemption if the data supports an exemption during this contract period.

 

  G. Coordination of Benefits (COB)

 

The HMO must actively pursue, collect and retain all monies from all available resources for services to enrollees covered under this Contract except where the amount of reimbursement the HMO can reasonably expect to receive is less than the estimated cost of recovery (this exception does not apply to collections for AIDS and ventilator dependent patients), or except as provided in Article III, F. COB recoveries will be done by post-payment billing (pay and chase) for certain prenatal care and preventive pediatric services. Post-payment billing will also be done in situations where the third party liability (TPL) is derived from a parent whose obligation to pay is being enforced by the state Child Support Enforcement Agency and the provider has not received payment within 30 days after the date of service.

 

  1. Cost effectiveness of recovery is determined by, but not limited to time, effort, and capital outlay required to perform the activity. The HMO upon request of the Department, must be able to specify the threshold amount or other guidelines used in determining whether to seek reimbursement from a liable third party, or describe the process by which the HMO determines seeking reimbursement would not be cost effective.

 

  2. To ensure compliance, the HMO must maintain records of all COB collections and report them to the Department on a quarterly basis. The COB report must be submitted in the format specified in Addendum VIII, B HMOs must be able to demonstrate that appropriate collection efforts and appropriate recovery actions were pursued. The Department has the right to review all billing histories and other data related to COB activities for enrollees. HMOs must seek from all enrollees’ information on other available resources. HMOs must also seek to coordinate benefits before claiming reimbursement from the Department for the AIDS and ventilator dependent enrollees:

 

  a.

Other available resources may include, but are not limited to, all other state or federal medical care programs that are primary to Medicaid, group or individual health insurance, ERISAs, service benefit plans, the insurance of absent parents who may have

 

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insurance to pay medical care for spouses or minor enrollees, and subrogation/worker’s compensation collections.

 

  b. Subrogation collections are any recoverable amounts arising out of the settlement of personal injury, medical malpractice, product liability, or Worker’s Compensation. State subrogation rights have been extended to HMOs under s. 49.89(9), Act 31, Laws of 1989. After attorneys’ fees and expenses have been paid, the HMO will collect the full amount paid on behalf of the enrollee.

 

  3. Section 1912(b) of the Social Security Act must be construed in a beneficiary-specific manner. The purpose of the distribution provision is to permit the beneficiary to retain TPL benefits to which he or she is entitled except to the extent that Medicaid (or the HMO on behalf of Medicaid) is reimbursed for its costs. The HMO is free, within the constraints of state law and this Contract, to make whatever case it can to recover the costs it incurred on behalf of its enrollee. It can use the Medicaid fee schedule, an estimate of what a capitated physician would charge on a FFS basis, the value of the care provided in the market place, or some other acceptable proxy as the basis of recovery. However, any excess recovery, over and above the cost of care (however the HMO chooses to define that cost), must be returned to the beneficiary. HMOs may not collect from amounts allotted to the beneficiary in a judgment or court-approved settlement. The HMO must follow the practices outlined in the Department’s Casualty Recovery Manual.

 

  4. COB collections are the responsibility of the HMO or its subcontractors. Subcontractors must report COB information to the HMO. HMOs and subcontractors must not pursue collection from the enrollee, but directly from the third party payer. Access to medical services must not be restricted due to COB collection.

 

  5. The following requirement applies if the Contractor (or the Contractor’s parent firm and/or any subdivision or subsidiary of either the Contractor’s parent firm or of the Contractor) is a health care insurer (including, but not limited to, a group health insurer and/or health maintenance organization) licensed by the Wisconsin Office of the Commissioner of Insurance and/or a third-party administrator for a group or individual health insurer(s), health maintenance organization(s), and/or employer self-insurer health plan(s):

 

  a.

Throughout the contract term, these insurers and third-party administrators must comply in full with the provision of subsection 49.475 of the Wisconsin Statutes. Such compliance must include the routine provision of information to the Department in a manner and electronic format prescribed by the Department and based on a monthly schedule established by the Department. The type of

 

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information provided must be consistent with the Department’s written specifications.

 

  b. Throughout the contract term, these insurers and third-party administrators must also accept and properly process post payment billings from the Department’s fiscal agent for health care services and items received by Wisconsin Medicaid enrollees.

 

  6. If at any time during the contract term any of the insurers or third party administrators fail, in whole or in part, to adhere to the requirements of subsection 5, a or 5, b above, the Department may take the remedial measures specified in Article XI, B, 2 and Article XI, C, 3, a.

 

  H. Recoupments

 

The Department will not normally recoup HMO per capita payments when the HMO actually provided services. However, if the Medicaid enrollee cannot use HMO facilities, the Department will recoup HMO capitation payments. Such situations are described more fully below:

 

  1. The Department will recoup HMO capitation payments for the following situations where an enrollee’s HMO status has changed before the 1st day of a month for which a capitation payment has been made:

 

  a. Enrollee moves out of the HMO’s service area

 

  b. Enrollee enters a public institution

 

  c. Enrollee dies

 

  2. The Department will recoup HMO capitation payments for the following situations where the Department initiates a change in an enrollee’s HMO status on a retroactive basis, reflecting the fact that the HMO was not able to provide services. In these situations, recoupments for multiple month’s capitation payments are more likely:

 

  a. Correction of a computer or human error, where the person was never really enrolled in the HMO.

 

  b. Disenrollments of enrollees for reasons of pregnancy and continuity of care, or for reasons specified in Article III, F.

 

  3. If membership is disputed between two HMOs, the Department will be the final arbitrator of HMO membership and reserve the right to recoup an inappropriate capitation payment.

 

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  4. If an HMO enrollee moves out of the HMO’s service area, the enrollee will be disenrolled from the HMO on the date the enrollee moved as verified by the eligibility worker. If the eligibility worker is unable to verify the enrollee’s move, the HMO may mail a “certified return receipt requested” letter to the enrollee to verify the move. The enrollee must sign for the letter. A copy of the letter and the signed return receipt must be sent to the Department or its designee within twenty days of the enrollee’s signature date. If this criteria is met the effective date of the disenrollment is the first of the month in which the certified returned receipt requested letter was sent. Documentation that fails to meet the twenty-day criteria will result in disenrollment the first day of the month that the HMO supplied information to the Department or its designee. This policy does not apply to extended service area requests that have been approved by the HMO unless the enrollee moves out of the extended service area or the HMO’s service area. Any capitation payment made for periods of time after disenrollment will be recouped.

 

  5. If a contract is terminated, recoupments will be handled through a payment by the HMO within 30 business days of contract termination.

 

  6. If an HMO is unable to meet the HealthCheck requirements specified in Article III, K.

 

  I. Neonatal Intensive Care Unit (NICU) Risk-Sharing Payment(s)

 

The HMO may seek reimbursement as specified in Article VI, A. The Department will reimburse each HMO for a portion of the NICU costs incurred by the HMO per county for those enrollees who meet the criteria defined in subsection 1 below and if the HMO’s average number of NICU days per thousand member years per county exceeds 75 days per thousand member years per county during the contract period.

 

  1. Coverage Criteria

 

  a. NICU days cover any newborn transferred or directly admitted after birth to a Level II, Level III or Level IV SCN/NICD for treatment and/or observation under the care of a neonatologist or pediatrician. NICU coverage continues until the infant is deemed medically stable to be discharged to a newborn nursery, medical floor or home. Level II, III, and IV facilities provide the following services:

 

  1) Level II facilities provide a full range of services for low birth weight neonates who are not sick, but require frequent feeding, and neonates who require more hours of nursing than do normal neonates.

 

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  2) Level III facilities provide a full range of newborn intensive care services for neonatal patients who do not require intensive care but require 6-12 hours of nursing each day.

 

  3) Level IV facilities provide a full range of services for severely ill neonates who require constant nursing and continuous cardiopulmonary and other support.

 

  b. NICU days also cover any newborn infant transferred or directly admitted after birth to a Level II, Level III or Level IV SCN/NICD who requires transfer to another institution for a severe, compromised physical status, diagnostic testing or surgical intervention that cannot be provided at the hospital of initial admission. NICU coverage continues until the infant is transferred back to the initial hospital and deemed medically stable to be discharged to a newborn nursery, medical floor or home.

 

  2. Reimbursement Criteria

 

  a. The HMO’s NICU reimbursement amount is calculated by contract period and by county. For NICU risk sharing, a “contract period” is defined as one calendar year.

 

  b. The Department will reimburse the HMO for 90% of the HMO’s NICU cost per day, not to exceed a reimbursement of $1,443 per day, for each day that the HMO’s average number of NICU days per thousand member years exceeds 75 NICU days per thousand member years per county during the contract period.

 

  c. The HMO’s NICU cost per day includes the HMO’s NICU inpatient payment per day and the HMO’s associated physician payments. Associated physician payments refer to the total HMO payments made by the HMO to the physician(s) for services provided to the infant during the NICU stay. Associated physician payments are divided by the number of days reported for the NICU stay to determine the HMO’s payment per day of associated physician payments.

 

Amounts paid must include payments for all physician and hospital services that were provided during the report period regardless of the HMO’s actual payment date.

 

  d.

The Department makes the NICU reimbursement to the HMO after the end of the contract year, after the HMO has submitted all needed NICU data. The Department will reimburse the HMO within 60 days of receipt of all necessary data from the HMO. The Department may make a final adjustment to the NICU reimbursement amount one year after the initial payment. This

 

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adjustment will be based on adjustments to eligible months and, updated information from the HMO such as the number of NICU days, inpatient payments, associated physician payments and amounts recovered from third parties.

 

  e. The number of eligible months for the NICU calculation includes Healthy Start Pregnant Women, AFDC and Healthy Start Children (refer to the NICU worksheet in Addendum VIII, E). The Department will make the final determination regarding the number of eligible months for the NICU calculation by HMO, by county and by year, using the Medicaid Management Information System Recipient Eligibility File.

 

  f. Costs for care provided to NICU enrollees who are retroactively disenrolled under Article VIII of this Contract are not payable. The HMO must back out the costs of the care provided during the backdated period from their NICU reports.

 

  3 . Reporting Requirements

 

HMOs that choose to submit their report(s) under the NICU enhanced funding policy must follow the reporting requirements listed below:

 

  a. HMOs may submit an interim and a final report for each contract period if the NICU criteria are met. The HMO does not have to file a report if the NICU criteria are not met:

 

  1) Interim reports must be submitted to the Department on or before May 1 of the following year (i.e., an interim report for the contract period May 1, 2004, through December 31, 2004, must be submitted on or before May 1, 2005.

 

  2) Final reports must be submitted on or before May 1 one year after the submission of an interim report (i.e., a final report for the contract period May 1, 2004, through December 31, 2004, must be submitted on or before May 1, 2006).

 

  b. HMOs must submit all data by county and in the format requested by the Department for calculating the NICU reimbursement on or before May 1 of the following calendar year. The data and data format requirements are defined in Addendum VIII, E.

 

  c. HMO’s must submit their NICU report(s) to the Department’s Contract Specialist as specified in Article VII, J.

 

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  4. Dispute Resolution

 

Disputes regarding the Department’s payment or nonpayment of NICU services as well an any adjustments made by the HMO (e.g., adjustments to provider payments, NICU days or adjustments due to amounts recovered from third parties) must be submitted in the next report period as specified in Article VII, J.

 

  J. Payment(s) for AIDS/HIV and Ventilator Dependent Enrollees

 

The Department will pay 100% of the HMO’s costs of providing Medicaid covered services to HMO enrollees who meet the AIDS, HIV-positive or ventilator dependent criteria in this section, by county. The HMO may seek reimbursement as specified in Article VI, A.

 

  1. Reimbursement criteria specific to each policy is defined below

 

  a) AIDS

 

For those enrollees with a confirmed diagnosis of AIDS, as indicated by an ICD-9-CM diagnosis code, the 100% reimbursement is effective on the first day of the month in which they were diagnosed as having AIDS.

 

  b) HIV-positive

 

For those enrollees who are HIV-Positive and on antiretroviral drug treatment approved by the Food and Drug Administration, qualify for reimbursement. The 100% reimbursement is effective on the first day of the month that the first antiretroviral medication was dispensed. If the name of the antiretroviral medication and the date it was started is unclear, the Department will use the HMO’s pharmacy detail record(s) to determine the effective date of enhanced funding.

 

  c) Ventilator dependent

 

For the purposes of this reimbursement, a ventilator-assisted patient must have died while on total respiratory support or the patient must require equipment that provides total respiratory support. This equipment may be a volume ventilator, a negative pressure ventilator, a continuous positive airway pressure (CPAP) system, or a Bi (inspiratory and expiratory) PAP. The patient may need a combination of these systems. Any equipment used only for the treatment of sleep apnea does not qualify as total respiratory support. Total respiratory support must be required for a total of six or more hours per 24 hours. The patient must have total respiratory support for at least 30 days that need not be continuous.

 

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The absolute need for the respiratory support must be supported by appropriate medical documentation.

 

The period of enhanced funding starts on the first day of the month that the patient was placed on ventilator support. It ends on the last day of the month that the patient is removed from the ventilator support, or at the end of the hospital stay, whichever is later.

 

Dates of enhanced funding are based on the following:

 

  Day one is the day that the patient is placed on the ventilator. If the patient is on the ventilator for less than six hours on the first day, the use must continue into the next day and be more than six total hours.

 

  Each day that the patient is on the ventilator for part of any day, as long as it is part of the six total hours per 24 hours, counts as a day for enhanced funding.

 

  2. Adjustments that will be made to the HMO’s final payment include but are not limited to

 

  a. Reimbursement(s) already paid to the HMO in the form of capitation payments for enrollees who qualify as being AIDS, HIV- positive or ventilator dependent will be deducted from the HMOs 100% reimbursement.

 

  b. Costs for care provided to AIDS, HIV-positive or ventilator dependent enrollees who are retroactively disenrolled under Article VIII of this contract are not payable. The HMO must back out the cost of the care provided during the backdated period from their reports.

 

  3. Reporting Requirements for AIDS, HIV-Positive and Ventilator Dependent Enrollees

 

  a. HMOs must submit detail reports on disk and hard copy and in the format specified in Addendum VIII, A of this Contract.

 

  b. HMOs must submit their reports to the Department’s fiscal agent Contract Monitor on a quarterly basis as specified in Article VII, J, of this Contract.

 

  c.

As required by the Wis. Adm. Code HFS 106.03, payment data or adjustment data must be received by the Department’s fiscal agent within 365 days after the date of the service. If the HMO cannot meet this requirement, the HMO must provide documentation that substantiates the delay. The Department will make the final

 

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determination to pay or deny the services. The Department will exercise reasonable discretion in making the determination to waive the 365 day billing requirement.

 

  4. Documentation Requirements for AIDS, HIV-Positive and Ventilator Dependent Enrollees

 

To qualify enrollees for reimbursement the HMO must submit the documentation that is required for each policy at the same time as the quarterly reports identified in Article VII, J. HMOs may use the Department’s designated form or develop their own as long as it contains the required information as specified for each policy.

 

  a. AIDS documentation

 

A signed statement from a physician that indicates a confirmed diagnosis of AIDS and the diagnosis date must accompany each new request.

 

  b. HIV-positive documentation

 

A signed statement from the physician that the enrollee is HIV-Positive and on antiretroviral medications, the name of the drug and the date it was started must accompany each new request.

 

  c. Ventilator dependent documentation

 

  1) A signed statement from the physician attesting to the need of the patient.

 

  2) Copies of progress notes that show the need for continuation of total ventilator support, any change in the type of ventilator support and the removal of the ventilatory support. Copies of lab reports must be submitted if the progress notes do not include blood gas levels.

 

  5. Dispute Resolution

 

Disputes regarding the Department’s payment or nonpayment of AIDS, HIV-positive or ventilator dependent Medicaid services as well as any adjustments made by the HMO (e.g., adjustments to provider payments or adjustments due to amounts recovered from third parties) must be submitted in the next report period as specified in Article VII, J.

 

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ARTICLE VII

 

VII. COMPUTER/DATA REPORTING SYSTEM, DATA, RECORDS AND REPORTS

 

  A. Access to and/or Disclosure of Financial Records

 

The HMO and any subcontractors must make available to the Department, the Department’s authorized agents, and appropriate representatives of the U.S. Department of Health and Human Services any financial records of the HMO or subcontractors that relate to the HMO’s capacity to bear the risk of potential financial losses, or to the services performed and amounts paid or payable under this Contract. The HMO must comply with applicable record keeping requirements specified in HFS 105.02(1)-(7) Wis. Adm. Code, as amended.

 

  B. Access to and Audit of Contract Records

 

Throughout the duration of this Contract, and for a period of five years after termination of this Contract, the HMO must provide duly authorized representatives of the state or federal government access to all records and material relating to the HMO’s provision of and reimbursement for activities contemplated under the Contract. Such access shall include the right to inspect, audit and reproduce all such records and material and to verify reports furnished in compliance with the provisions of this Contract. All information so obtained will be accorded confidential treatment as provided under applicable laws, rules or regulations.

 

  C. Abortions, Hysterectomies and Sterilization Reporting Requirements

 

The HMO shall comply with the following state and federal reporting and compliance requirements for the services listed below, for the entire HMO, aggregating all service areas if the HMO has more than one service area:

 

  1. Abortions must comply with the requirements of Chapter 20.927, Wis. Stats., and with 42 CFR 441 Subpart E—Abortions.

 

  2. Hysterectomies and sterilizations must comply with 42 CFR 441 Subpart F—Sterilizations.

 

Sanctions in the amount of $10,000.00 may be imposed for non-compliance with the above special reporting and compliance requirements.

 

  3. HMOs must abide by s. 609.30 Wis. Stats.

 

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  D. Computer Data Reporting System

 

The HMO must maintain a computer/data reporting system that meets the following Department requirements. The HMO is responsible for complying with all the Department’s reporting requirements and with ensuring the accuracy and completeness of the data as well as the timely submission of data. The data submitted must be supported by records available to the Department or its designee. The Department reserves the right to conduct on-site inspections and/or audits prior to awarding the Contract. The HMO must have a contact person responsible for the computer/data reporting system and who can answer questions from the Department and resolve problems identified by the Department regarding the requirements listed below:

 

  1. The HMO must have a claims processing system that is adequate to meet all claims processing and retrieval requirements specified in this Contract, specifically Article III, D, 1.

 

  2. The HMO must have a computer/data collection, processing, and reporting system sufficient to monitor HMO enrollment/disenrollment (in order to determine on any specific day which recipients are enrolled or disenrolled from the HMO) and to monitor service utilization for the Utilization Management requirements of Quality Assessment/Performance Improvement (QAPI) that are specified in Article IV, G of this Contract.

 

  3. The HMO must have a computer/data collection, processing, and reporting system sufficient to support the QAPI requirements described in Article IV. The system must be able to support the variety of QAPI monitoring and evaluation activities, including the monitoring/evaluation of quality of clinical care and service (Article IV, B); periodic evaluation of HMO providers (Article IV, D, 2); member feedback on QAPI (Article IV, E, 1 and 2); maintenance of and use of medical records in QAPI (Article IV, F, 6 and 9); and monitoring and evaluation of priority areas (Article IV, B).

 

  4. The HMO must have a computer and data processing system sufficient to accurately produce the data, reports, and encounter data set, in the formats and time lines prescribed by the Department in this contract, that are included in Article VII, J of this Contract. Newly certified HMOs and HMOs who substantially change the IS system during the contract period are required to submit electronic test encounter data files as required by the Department in the format specified in the HMO encounter data user manual and timelines specified in Article VII, J of this Contract and as may be further specified by the Department. The electronic test encounter data files are subject to Department review and approval before production data is accepted by the Department. Production claims or other documented encounter data must be used for the test data files.

 

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  5. The HMO must capture and maintain a claim record of each service or item provided to enrollees, using HCFA 1500, UB-92, NCPDP, HIPAA transaction code sets, or other claim, or claim formats that are adequate to meet all reporting requirements of this Contact. The computerized database must be a complete and accurate representation of all services the HMO covers for the contract period. The HMO is responsible for monitoring the integrity of the database, and facilitating its appropriate use for such required reports as encounter data and targeted performance improvement studies.

 

  6. The HMO must have a computer processing and reporting system that is capable of following or tracing an encounter within its system using a unique encounter record identification number for each encounter.

 

  7. The HMO reporting system must have the ability to identify all denied claims/encounters using national HIPAA Claim Adjustment Reason.

 

  8. The HMO system must be capable of reporting original and reversed claim detail records and encounter records.

 

  9. The HMO system must be capable of correcting an error to the encounter record within 90 days of notification by the Department.

 

The HMO must notify the Department of all significant personnel changes and system changes that may impact the integrity of the data, including new claims processing software and vendors.

 

  E. Coordination of Benefits (COB), Encounter Record, Formal Grievances and Birth Cost Reporting Requirements

 

The HMO agrees to furnish to the Department and to its authorized agents, within the Department’s time frame and format, information that the Department requires to administer this Contract, including but not limited to the following:

 

  1. Coordination of Benefits (COB)

 

Summaries of amounts recovered from third parties for services rendered to enrollees under this Contract in the format specified in Addendum VIII, B.

 

  2. Encounter Record for Each Enrollee Service

 

An encounter record for each service provided to enrollees covered under this Contract. The encounter data set must include at least those data elements specified in section F of this Article.

 

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The encounter data set must be submitted no less frequently then monthly via electronic media. Refer to Article I, Definitions, for the definition of an encounter.

 

  3. Formal Grievances

 

Copies of all formal grievances and documentation of actions taken on each grievance, as specified in section Addendum VIII, G.

 

  4. Birth Cost as specified in Addendum VIII, F

 

  F. Encounter Data Reporting Requirements

 

All HMOs that contract with the Department to provide Medicaid services must submit monthly encounter data files according to the specifications and submission protocols published in the Wisconsin Medicaid HMO Encounter Data User Manual.

 

  1. Reporting Requirement

 

The rules governing the level of detail when reporting encounters should be those rules established by the following classification schemes: ICD-9-CM (or ICD-10-CM) diagnosis codes and CPT procedure codes (HCPCS Level I codes), Level II HCPCS codes, Level III HCPCS codes, National Drug Codes (NDC), CDT-2 codes, Hospital revenue codes for inpatient and outpatient hospital services, and hospital inpatient Diagnostic Related Group (DRG) codes, if DRG codes are used.

 

Multiple encounters can occur between a single provider and a single recipient on a day. For example, if a physician provides a limited office visit, administers an immunization, and takes a chest x-ray, and the provider submits a claim or report specifically identifying all three services, then there are three encounters, and the HMO will report three encounters to the Wisconsin Medicaid Program.

 

  2. Testing Encounter Data

 

New HMOs must test the encounter data set until the Department is satisfied that the HMO is capable of submitting valid, accurate, and timely encounter data according to the schedule and timetable in Article VII, J.

 

  3. Primary HMO Contact Person

 

Each HMO must specify to the Department the name of the primary contact person assigned responsibility for submitting and correcting HMO encounter and utilization data, and a secondary contact person in the event the primary contact person is not available.

 

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  4. HMO Encounter Technical Workgroup Requirement

 

All HMOs must assign staff to participate in HMO encounter technical workgroup meetings periodically scheduled by the Department. This workgroup’s purpose is to enhance the HMO and Medicaid data submission protocols and improve the accuracy and completeness of the data. The HMO encounter technical workgroup is also responsible for planning the implementation of the 820 and 834 electronic transaction formats mandated by the Health Insurance Portability and Accountability Act (HIPAA).

 

  5. Encounter Data Completeness and Accuracy

 

The Department will conduct data validity and completeness audits during the contract period. At least one of these audits will include a review of the HMO’s encounter data system and system logic.

 

  6. Analysis of Encounter Data

 

The Department retains the right to analyze encounter data and use it for any purpose it deems necessary. However, the Department will make every effort to ensure that the analysis does not violate the integrity of the reported data submitted by the HMO.

 

  G. Records Retention

 

The HMO must retain, preserve and make available upon request all records relating to the performance of its obligations under the contract, including paper and electronic claim forms, for a period of not less than five years from the date of termination of this contract. Records involving matters that are the subject of litigation shall be retained for a period of not less than five years following the termination of litigation. Microfilm copies of the documents contemplated herein may be substituted for the originals with the prior written consent of the Department, if the Department approves the microfilming procedures as reliable and supported by an effective retrieval system.

 

Upon expiration of the five year retention period and upon request, the subject records must be transferred to the Department’s possession. No records shall be destroyed or otherwise disposed of without the prior written consent of the Department.

 

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  H. Reporting of Corporate and Other Changes

 

The HMO must report to the Department any change in corporate structure or any other change in information previously reported. The HMO must report the change as soon as possible, but not later than 30 days after the effective date of the change. Changes in information covered under this section include all of the following:

 

  1. Any change to the information the HMO previously provided in response to the Department’s questions in the current HMO Certification Application or any previous RFB for Medicaid and BadgerCare HMO Contracts. This includes any change in information provided by the HMO as a “new HMO,” within the meaning of the HMO Certification Application or RFB.

 

  2. Any change in information relevant to Article III, C, 1 of this Contract, relating to ineligible organizations.

 

  3. Any change in information relevant to Addendum I, Part A, III and IIV of this Contract, relating to ownership and business transactions of the HMO.

 

  I. Provider List Requirement

 

All HMOs that contract with the Department to provide Medicaid services must submit provider data once per contract period, based on the HMO files as of December 31, 2004.

 

The data must be provided in a Microsoft Access database by January 31, 2005. A CD containing the database with instructions for the required fields will be provided by the Department by November 1, 2004.

 

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  J. Contract Specified Reports and Due Dates

 

REPORTS AND DUE DATES

 

Due

Date*


  

Type of Report


  

Reporting Period


  

Due to


  

Report Format


  

Reporting Unit


  

Contract Reference


Within 15 days of contract signing    Civil Rights Compliance Plan: Affirmative Action Plan and Civil Rights Plan components    Contract period    DHFS         Affirmative Action/Civil Rights Compliance Office    Art. III, C, 4, a and b
Within 30 days of contract signing    Disclosure Statements    As of present time    BMHCP              Add. I, Part A, III
YEAR 2004                         
Jan 1    Encounter Data File (AFDC/HS & BC)    Dec. 2003    Medicaid Fiscal Agent-MEDS    Electronic Media    Encounter    Art. VII, E and F
Jan 15    **Dental Progress Report    Oct. – Dec. 2003    BMHCP    Hardcopy    Dental Service Area    Art. III, E, 8, c
Jan 31    Formal/Informal Grievance Experience Summary report (AFDC/HS & BC)    Oct. – Dec. 2003    BMHCP    Hardcopy    Entire HMO   

Art. IX;

Add. VIII, G

Feb 1    Encounter Data File (AFDC/HS & BC)    Jan. 2004    Medicaid Fiscal Agent – MEDS    Electronic Media    Encounter    Art. VII, E and F
Feb 1    AIDS/Ventilator Dependent (AFDC/HS & BC)    Oct. – Dec. 2003    Medicaid Fiscal Agent    Hardcopy & Disc    HMO Service Area   

Art. VI, J;

Add. VIII, A

Feb 7    Abortions/Sterilization/ Hysterectomies (AFDC/HS & BC)    Oct. – Dec. 2003    Medicaid Fiscal Agent    Hardcopy    Entire HMO   

Art. VII, C;

Art. X, D, 3

Feb 15    Federally Qualified Health Centers & Rural Health Centers (AFDC/HS & BC)    Oct. – Dec. 2003    BMHCP    Hardcopy – no form    By FQHC/RHC    Art, III, D, 7
Feb 15    Coordination of Benefits Report (AFDC/HS & BC)    Oct. – Dec. 2003    Medicaid Fiscal Agent    Hardcopy    Entire HMO   

Art. VI, G;

Add VIII, B

Mar l    Encounter Data File AFDC/HS and BC)    Feb. 2004    Medicaid Fiscal Agent-MEDS    Electronic Media    Encounter    Art. VII, E and F
Apr l    Encounter Data File (AFDC/HS & BC)    March 2004    Medicaid Fiscal Agent – MEDS    Electronic Media    Encounter    Art. VII, E and F
Apr 15    **Dental Progress Report    Jan. – Mar. 2004    BMHCP    Hardcopy    Dental Service Area    Art. III, E, 8, c
Apr 30    Formal/Informal Grievance Experience Summary report (AFDC/HS & BC)    Jan. – Mar. 2004    BMHCP    Hardcopy    Entire HMO   

Art. IX;

Add. VIII, G

May 1    Neonatal ICU Patient Care Data    Jan. – Dec. 2003    BMHCP    Hardcopy   

HMO By

County

  

Art. VI, I;

Add VIII, E

May 1    Encounter Data File (AFDC/HS & BC)    Apr. 2004    Medicaid Fiscal Agent-MEDS    Electronic Media    Encounter    Art. VII, E and F

 

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Due
Date*


  

Type of Report


  

Reporting Period


  

Due to


  

Report Format


  

Reporting Unit


  

Contract Reference


May 1    AIDS/Ventilator Dependent
(AFDC/HS & BC)
   Jan. – Mar. 2004    Medicaid Fiscal Agent    Hardcopy & Disc    HMO Service Area    Art. VI, J; Add.VIII, A
May 7    Abortion/Sterilization/
Hysterectomies (AFDC/HS & BC)
   Jan. – Mar. 2004    Medicaid Fiscal Agent    Hardcopy    Entire HMO    Art. VII, C; Art. X, D, 3
May 15    Federally Qualified Health Centers & Rural Health Centers (AFDC/HS & BC)    Jan. – Mar. 2004    BMHCP    Hardcopy – no form    By FQHC/RHC    Art. III, D, 7
May 15    Coordination of Benefits Report (AFDC/HS & BC)    Jan. – Mar. 2004    Medicaid Fiscal Agent    Hardcopy    Entire HMO    Art. VI, G; Add VIII, B
Jun l    Encounter File (AFDC/HS & BC)    May 2004    Medicaid Fiscal Agent-MEDS    Electronic Media    Encounter    Art. VII, E and F
Jul 1    Encounter File (AFDC/HS & BC)    Jun. 2004    Medicaid Fiscal Agent – MEDS    Electronic Media    Encounter    Art. VII, E and F
Jul 15    **Dental Progress Report    Mar. – Jun. 2004    BMHCP    Hardcopy    Dental Service Area    Art. III, E, 8, c
Jul 31    Formal/Informal Grievance
Experience Summary report
(AFDC/HS & BC)
   Apr. – Jun. 2004    BMHCP    Hardcopy    Entire HMO   

Art. IX;

Add. VIII, G

Aug 1    AIDS/Ventilator Dependent (AFDC/HS & BC)    Apr. – Jun. 2004    Medicaid Fiscal Agent    Hardcopy & Disc    HMO Service Area    Art. VI, J; Add. VIII, A
Aug 1    Encounter File (AFDC/HS & BC)    Jul. 2004    Medicaid Fiscal Agent-MEDS    Electronic Media    Encounter    Art. VII, E and F
Aug 7    Abortions/Sterilization/
Hysterectomies (AFDC/HS & BC)
   Apr. – Jun. 2004    Medicaid Fiscal Agent    Hardcopy    Entire HMO   

Art. VII, C;

Art. X, D, 3

Aug 15    Federally Qualified Health Centers & Rural Health Centers    Apr. – Jun. 2004    BMHCP    Hardcopy -no
form
   By FQHC/RHC    Art. III, D, 7
Aug 15    Coordination of Benefits Report (AFDC/HS & BC)    Apr. – Jun. 2004    Medicaid Fiscal Agent    Hardcopy    Entire HMO   

Art. VI, G;

Add VIII, B

Sept 1    Encounter File (AFDC/HS & BC)    Aug. 2004    Medicaid Fiscal Agent-MEDS    Electronic Media    Encounter    Art. VII, E and F
Oct 1    Performance Improvement
Projects (AFDC/HS & BC)
   Jan. – Dec. 2003    BMHCP    Hardcopy    Per Improvement Project    Art. IV, K
Oct 1    Encounter File (AFDC/HS & BC)    Sep. 2004    Medicaid Fiscal Agent-MEDS    Electronic Media    Encounter    Art. VII, E and F
Oct 15    **Dental Progress Report    Jul. – Sep. 2004    BMHCP    Hardcopy    Dental Service Area    Art. III, E, 8, c
Oct 31    Formal/Informal Grievance
Experience Summary report
(AFDC/HS & BC)
   Jul. – Sep. 2004    BMHCP    Hardcopy    Entire HMO   

Art. IX;

Add. VIII, G

Nov l    AIDS/Ventilator Dependent (AFDC/HS & BC)    Jul. – Sep. 2004    Medicaid Fiscal Agent    Hardcopy & Disc    HMO Service Area   

Art. VI, J;

Add. VIII, A

Nov l    Encounter File (AFDC/HS & BC)    Oct. 2004    Medicaid Fiscal Agent-MEDS    Electronic Media    Encounter    Art. VII, E and F

 

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Due
Date*


  

Type of Report


  

Reporting Period


  

Due to


  

Report Format


  

Reporting Unit


  

Contract
Reference


Nov 7    Abortions/Sterilization/
Hysterectomies (AFDC/HS & BC)
   Jul. – Sep. 2004    Medicaid Fiscal Agent    Hardcopy    Entire HMO    Art. VII, C; Art. X, D, 3
Nov 15    Federally Qualified Health Centers & Rural Health Centers (AFDC/HS & BC)    Jul. – Sep. 2004    BMHCP    Hardcopy - no form    By FQHC/RHC    Art. III, D, 7
Nov 15    Coordination of Benefits Report
(AFDC/HS & BC)
   Jul. – Sep. 2004    Medicaid Fiscal Agent    Hardcopy    Entire HMO    Art. VI, G;
Add VIII, B
Dec 1    Encounter File (AFDC/HS & BC)    Nov. 2004    Medicaid Fiscal Agent-MEDS    Electronic Media    Encounter    Art. VII, E and F
YEAR 2005                         
Jan l    Encounter File (AFDC/HS & BC)    Dec. 2004    Medicaid Fiscal Agent-MEDS    Electronic Media    Encounter    Art. VII, E and F
Jan 15    **Dental Progress Report    Oct. – Dec. 2004    BMHCP    Hardcopy    Dental Service Area    Art. III, E, 8, c
Jan 31    Formal/Informal Grievance Experience Summary report
(AFDC/HS & BC)
   Oct. – Dec. 2004    BMHCP    Hardcopy    Entire HMO    Art. IX;
Add. VIII, G
Jan 31    Provider List on Tape    Dec. 31, 2004    BMHCP    Disc    HMO Service Area    Art. VII, I
Feb 1    AIDS/Ventilator Dependent (AFDC/HS & BC)    Oct. – Dec. 2004    Medicaid Fiscal Agent    Hardcopy & Disc    HMO Service Area    Art. VI, J;
Add. VIII, A
Feb l    Encounter File (AFDC/HS & BC)    Jan. 2005    Medicaid Fiscal Agent-MEDS    Electronic Media    Encounter    Art. VII, E and F
Feb 7    Abortions/Sterilization/ Hysterectomies (AFDC/HS & BC)    Oct. – Dec. 2004    Medicaid Fiscal Agent    Hardcopy    Entire HMO    Art. VII, C;
Art. X, D, 3
Feb 15    Federally Qualified Health Centers & Rural Health Centers (AFDC/HS & BC)    Oct. – Dec. 2004    BMHCP    Hardcopy - no form    By FQHC/RHC    Art. III, D, 7
Feb 15    Coordination of Benefits Report (AFDC/HS & BC)    Oct. – Dec. 2004    Medicaid Fiscal Agent    Hardcopy    Entire HMO    Art. VI, G;
Add VIII, B
Mar l    Encounter File (AFDC/HS & BC)    Feb. 2005    Medicaid Fiscal Agent-MEDS    Electronic File    Encounter    Art. VII, E and F
Apr l    Encounter File (AFDC/HS & BC)    Mar. 2005    Medicaid Fiscal Agent-MEDS    Electronic File    Encounter    Art. VII, E and F
Apr 15    **Dental Progress Report    Jan. – Mar. 2005    BMHCP    Hardcopy    Dental Service Area    Art. III, E, 8, c
Apr 30    Formal/Informal Grievance Experience Summary report (AFDC/HS & BC)    Jan. – Mar. 2005    BMHCP    Hardcopy    Entire HMO    Art. IX;
Add. VIII, G
May 1    Neonatal ICU Patient Care Data    Jan. – Dec. 2004    BMHCP    Hardcopy   

HMO By

County

   Art. VI, I;
Add. VIII, E
May 1    Encounter File (AFDC/HS & BC)    Apr. 2005    Medicaid Fiscal Agent-MEDS    Electronic File    Encounter    Art. VII, E and F

 

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Due
Date*


  

Type of Report


  

Reporting Period


  

Due to


  

Report Format


  

Reporting Unit


  

Contract Reference


May 1    AIDS/Ventilator Dependent
(AFDC/HS & BC)
   Jan. –Mar. 2005    Medicaid Fiscal Agent    Hardcopy & Disc    HMO Service Area    Art. VI, J; Add. VIII, A
May 7    Abortions/Sterilization/
Hysterectomies (AFDC/HS & BC)
   Jan. – Mar. 2005    Medicaid Fiscal Agent    Hardcopy    Entire HMO   

Art. VII, C;

Art. X, D, 3

May 15    Federally Qualified Health Centers &
Rural Health Centers (AFDC/HS & BC)
   Jan. – Mar. 2005    BMHCP    Hardcopy - no form    By FQHC/RHC    Art. III, D, 7
May 15    Coordination of Benefits Report
(AFDC/HS & BC)
   Jan. – Mar. 2005    Medicaid Fiscal Agent    Hardcopy    Entire HMO   

Art. VI, G;

Add VIII, B

Jun l    Encounter File (AFDC/HS & BC)    May 2005    Medicaid Fiscal Agent-MEDS    Electronic File    Encounter    Art. VII, E and F
Jul 1    Encounter File (AFDC/HS & BC)    Jun. 2005    Medicaid Fiscal Agent-MEDS    Electronic File    Encounter    Art. VII, E and F
Jul 15    **Dental Progress Report    Apr. – Jun. 2005    BMHCP    Hardcopy    Dental Service Area    Art. III, E, 8, c
Jul 31    Formal/Informal Grievance
Experience Summary report
(AFDC/HS & BC)
   Apr. – Jun. 2005    BMHCP    Hardcopy    Entire HMO    Art. IX;
Add. VIII, G
Aug 1    AIDS/Ventilator Dependent
(AFDC/HS & BC)
   Apr. – Jun. 2005    Medicaid Fiscal Agent    Hardcopy & Disc    HMO Service Area    Art. VI, J;
Add. VIII, A
Aug 1    Encounter File (AFDC/HS & BC)    Jul. 2005    Medicaid Fiscal Agent-MEDS    Electronic File    Encounter    Art. VII, E and F
Aug 7    Abortions/Sterilization/
Hysterectomies (AFDC/HS & BC)
   Apr. – Jun. 2005    Medicaid Fiscal Agent    Hardcopy    Entire HMO    Art. VII, C;
Art. X, D, 3
Aug 15    Federally Qualified Health Centers & Rural Health Centers (AFDC/HS & BC)    Apr. – Jun. 2005    BMHCP    Hardcopy -no form    By FQHC/RHC    Art. III, D, 7
Aug 15    Coordination of Benefits Report
(AFDC/HS & BC)
   Apr. – Jun. 2005    Medicaid Fiscal Agent    Hardcopy    Entire HMO    Art. VI, G;
Add VIII, B
Sep l    Encounter File (AFDC/HS & BC)    Aug. 2005    Medicaid Fiscal Agent-MEDS    Electronic File    Encounter    Art. VII, E and F
Oct 1    Performance Improvement Projects
(AFDC/HS & BC)
   Jan. –Dec. 2004    BMHCP    Hardcopy    Per Improvement Project    Art. IV, K
Oct 1    Encounter File (AFDC/HS & BC)    Sep. 2005    Medicaid Fiscal Agent-MEDS    Electronic File    Encounter    Art. VII, E and F
Oct 15    **Dental Progress Report    Jul. – Sep. 2005    BMHCP    Hardcopy    Dental Service Area    Art III, E, 8 c
Oct 31    Formal/Informal Grievance
Experience Summary report
(AFDC/HS & BC)
   Jul. – Sep. 2005    BMHCP    Hardcopy    Entire HMO    Art. IX;
Add. VIII, G
Nov l    AIDS/Ventilator Dependent
(AFDC/HS & BC)
   Jul. – Sep. 2005    Medicaid Fiscal Agent    Hardcopy & Disc    HMO Service Area    Art. VI, J;
Add. VIII, A
Nov l    Encounter File (AFDC/HS & BC)    Oct. 2005    Medicaid Fiscal Agent-MEDS    Electronic File    Entire HMO    Art. VII, E and F

 

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Due
Date*


  

Type of Report


  

Reporting Period


  

Due to


  

Report Format


  

Reporting Unit


  

Contract Reference


Nov 7    Abortions/Sterilization/
Hysterectomies (AFDC/HS & BC)
   Jul. – Sep. 2005    Medicaid Fiscal Agent    Hardcopy    Entire HMO    Art. VII, C; Art. X, D, 3
Nov 15    Federally Qualified Health Centers & Rural Health Centers (AFDC/HS & BC)    Jul. – Sep. 2005    BMHCP    Hardcopy -no form    By FQHC/RHC    Art. III, D, 7
Nov 15    Coordination of Benefits Report
(AFDC/HS & BC)
   Jul. – Sep. 2005    Medicaid Fiscal Agent    Hardcopy    Entire HMO   

Art. VI, G;

Add VIII, B

Dec 1    Encounter File (AFDC/HS & BC)    Nov. 2005    Medicaid Fiscal Agent-MEDS    Electronic File    Encounter    Art. VII, E and F

 

Any reports that are due on a weekend or holiday are due the following business day.

 

** Only HMOs that are certified to provide dental services are required to submit dental progress reports for the service area in which the HMO is certified to provide dental.

 

Report Mailing
Addresses:
  

Medicaid Fiscal Agent - MEDS

10 E. Doty Street, Suite 200
Madison, WI 53703

  

*BMHCP

Department of Health and Family Services
Bureau of Managed Health Care Programs
P.O. Box 309
Madison, WI 53701-0309

   Medicaid Fiscal Agent Managed
Care Unit P.O. Box 6470 Madison,
WI 53716-0470
    

Department of Health and Family Services

Affirmative Action/Civil Rights

Compliance Office P.O. Box 7850 Madison, WI 53707-7850

         

 

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ARTICLE VIII

 

VIII.  ENROLLMENT AND DISENROLLMENTS

 

  A. Enrollment

 

The HMO must accept as enrolled all persons who appear as enrollees on the HMO Enrollment Reports and newborns as defined in Article I. Enrollment in the HMO is voluntary by the recipient except where limited by departmental implementation of a State Plan Amendment or a Section 1115(a) waiver. The current State Plan Amendment and 1115(a) waiver require mandatory enrollment into an HMO for those service areas in which there are two or more HMOs with sufficient slots for the HMO eligible population. The Department reserves the right to assign a Medicaid or BadgerCare recipient to a specific HMO when the recipient fails to choose an HMO during a required enrollment period.

 

  1. Section 1115(A) Waiver and State Plan Amendment

 

If at any time during the contract period the Department obtains a State Plan Amendment, a waiver or revised waiver authority under the Social Security Act (as amended), the conditions of enrollment described in this Contract, including but not limited to voluntary enrollment and the right to voluntary disenrollment, will be amended by the terms of said waiver and State Plan Amendment.

 

  2. Enrollee Lock-In Period

 

Under the Department’s State Plan Amendment and waiver authority of Section 1115(a) of the Social Security Act (as amended) enrollees in mandatory HMO service areas will be locked in to an HMO for twelve months. The first 90 days of the 12-month lock-in period are open enrollment period during which the enrollee may change HMOs without cause. The conditions of disenrollment specified in Article VIII, C, apply during this lock-in period.

 

  3. Enrollment Levels

 

As specified in Article XVI and Addendum X of this Contract, the HMO must designate its maximum enrollment level for its entire service area. The Department may take up to 60 days from the date of written notification to implement maximum enrollment level changes. The HMO must accept as enrolled all persons who appear as enrollees on the HMO Enrollment Reports and newborns up to the HMO specified enrollment level for its service area. The number of enrollees may exceed the maximum enrollment level by 5% on a temporary basis. The Department does not guarantee any minimum enrollment level. The maximum enrollment level for a service area may be increased or decreased during

 

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the course of the contract period based on mutual acceptance of a different maximum enrollment level.

 

  4. Additional Health-Related Services

 

The HMO must not obtain enrollment through the offer of any compensation, reward, or benefit to the enrollee except for additional health-related services that have been approved by the Department.

 

  B. Enrollment/Disenrollment Practices

 

The HMO must permit the Department to monitor its enrollment and disenrollment practices under this Contract. The HMO will not discriminate in enrollment/disenrollment activities between individuals on the basis of health status or requirement for health care services, including those who have AIDS or are HIV-Positive. This includes an enrollee with a diminished mental capacity, who is uncooperative and displays disruptive behavior due to the enrollee’s special needs.

 

The Department must ensure that recipients with medical status codes that are not eligible for HMO enrollment are appropriately disenrolled according to Department policy.

 

This section does not prevent the HMO from assisting in the disenrollment process for individuals who the Department determines should be assigned a different medical status code.

 

  C. Disenrollment/Exemption Requests

 

All enrollees shall have the right to disenroll from the HMO pursuant to 42 CFR 434.27(b)(1) unless otherwise limited by a State Plan Amendment or a Section 1115(a) waiver of federal laws, or pursuant to Article III, F. A voluntary disenrollment shall be effective no later than the first day of the second month following the month in which the enrollee requests termination. The HMO will promptly forward to the Department or its designee all requests from enrollees for disenrollment. Wisconsin currently has a State Plan Amendment and an 1115(a) waiver which allows the Department to “lock-in” enrollees to an HMO for a period of 12 months in mandatory HMO service areas, except that disenrollment is allowed for good cause as described in subsections 1 through 14 below. The lock-in policy is described more completely in Section A, 2 above. Article III, F allows voluntary exemptions and disenrollment from HMOs for a variety of reasons.

 

Disenrollment/exemption requests will be processed as soon as possible and will generally be effective the first day of the month of the request unless otherwise specified. Disenrollments/exemptions will not normally be backdated further. The Department will not use its authority regarding backdating unreasonably. If the disenrollment or exemption is approved, the HMO will not be liable for

 

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services, as of the effective date of the disenrollment or exemption. If the Department fails to make a disenrollment determination within thirty days of receipt of all necessary information the disenrollment is considered approved.

 

  1. AIDS or HIV-Positive Exemption

 

Enrollees with a confirmed diagnosis of AIDS, as indicated by an ICD-9-CM diagnosis code, or who are HIV-Positive and on anti retroviral drug treatment approved by the Federal Food and Drug Administration, are eligible for an exemption. The HMO must not counsel or otherwise influence an enrollee or potential enrollee in such a way as to encourage exemption from enrollment or continued enrollment.

 

Exemption requests must come from the casehead or the enrollee and should be directed to the Department’s contracted Enrollment Specialist. Exemptions are processed as soon as possible and are effective on the first day of the month that anti retroviral treatment begins or the date that the enrollee was diagnosed with AIDS. Exemptions are not backdated more than nine months from the date the request is received.

 

  2. Developmental Disability or Admission to a Birth to Three Program Exemption

 

A child from birth through two years of age (including two year olds), who is severely developmentally disabled or suspected of a severe developmental delay, or who is admitted to a Birth to Three program is eligible for an exemption. Exemption requests must be made by the casehead of the enrollee or by the County Birth to Three programs, on behalf of an enrollee. Exemption requests must be directed to the Department’s contracted Enrollment Specialist.

 

  3. Certified Nurse Midwives or Nurse Practitioners Exemption

 

Enrollees may be eligible for an exemption from enrollment if all of the following criteria are met:

 

  a. The enrollee resides in a service area of a certified nurse midwife or nurse practitioner.

 

  b. The enrollee chooses to receive her care from a certified nurse midwife or nurse practitioner.

 

  c. The certified nurse midwife or nurse practitioner is not affiliated with any HMO in the service area either as an independently certified provider or as a non-billing provider.

 

Exemption requests are made by the casehead or the enrollee and should be directed to the Department’s contracted Enrollment Specialist.

 

-105-


  4. Commercial HMO Insurance Exemption

 

Enrollees who have commercial HMO insurance may be eligible for an exemption or disenrollment from a Medicaid and BadgerCare HMO if the commercial HMO does not participate in Medicaid. In addition, enrollees who have commercial insurance that limits them to a restricted provider network (e.g., PPOs, PHOs, etc.) may be eligible for an exemption from enrollment in a Medicaid and BadgerCare HMO or disenrollment.

 

Exemption or disenrollment requests are made by the enrollee and should be directed to the Department’s Enrollment Specialist. The HMO may request assistance from the Department’s contracted Enrollment Specialist in situations where the enrollee has commercial insurance that limits the enrollee to providers outside the HMO’s network.

 

When the Department’s recipient eligibility file indicates commercial HMO coverage limiting an enrollee to providers outside the Medicaid HMO network, and the enrollee seeks services from the Medicaid HMO network providers, the Medicaid HMO network providers may refuse to provide services to that enrollee and refer him/her to their commercial network, except in the case of an emergency.

 

  5. Federally Qualified Health Centers Exemption

 

Enrollees may be eligible for an exemption from enrollment if the following criteria are met:

 

  a. The enrollee resides in the service area of an FQHC.

 

  b. The enrollee chooses to receive their primary care from the FQHC.

 

  c. The FQHC is not affiliated with any HMO within the service area.

 

Exemption requests may be made by the casehead and should be directed to the Department’s Enrollment Specialist.

 

  6. Just Cause Disenrollment

 

The HMO may request and the Department will approve disenrollment for specific cases or persons where there is just cause. Just cause is defined as a situation where enrollment would be harmful to the interests of the recipient or in which the HMO cannot provide the recipient with appropriate medically necessary contract services for reasons beyond its control. Disruptive behavior resulting from diminished mental capacity from a special needs enrollee will not qualify as a just cause disenrollment. Disenrollment requests should be directed to the Department’s fiscal agent Contract Monitor.

 

-106-


  7. Inmates of a Public Institution Disenrollment

 

HMOs are not liable for providing care to enrollees who are inmates in a public institution for more than a full calendar month as defined in HFS 101.03(85). Disenrollment requests may be made by the HMO and should be directed to the Department’s fiscal agent Contract Monitor. The HMO must provide documentation that shows that the enrollee is incarcerated. The disenrollment will be effective the first of the month following the incarceration.

 

  8. Medicare Beneficiaries

 

Enrollees who become eligible for Medicare will be disenrolled effective the first of the month of notification to the Medicaid and BadgerCare programs from the Social Security Administration (SSA). Even if SSA awards Medicare eligibility retroactively, the effective date of HMO disenrollment will be the first of the month of notification.

 

  9. Mental Health and/or Substance Abuse Exemption

 

Requests for exemption from HMO enrollment must be initiated by the casehead or the enrollee who meets one or more of the following:

 

  a. A child meeting criteria for severe emotional disturbance (SED) who is enrolled or has been accepted in a SED program, such as intensive in-home psychotherapy or child/adolescent day treatment, during the term of the SED treatment.

 

  b. A person participating in a methadone treatment program, or who has been determined to need methadone treatment unless the person declines to receive such treatment. Enrollees who request exemption prior to participation in a methadone treatment program may be exempted for a maximum of two months, and the exemption may be extended if they continue to participate in the program.

 

  c. A person with a complex physical or psychiatric condition who has extensive non-medical programming needs are best provided or coordinated by the 51.42, 51.437, and/or social/human services system.

 

When the HMO confirms that at least one of these conditions exists, the HMO must inform the Medicaid or BadgerCare casehead of their options to enroll the affected enrollee in the HMO or to request that the person remain in the Medicaid FFS system. The HMO shall not encourage an enrollee to request an exemption from enrollment or to continue enrollment. The Department, the local boards, and the county social

 

-107-


service departments may notify enrollees or potential enrollees of their options independently where such notification is deemed appropriate.

 

  10. Native American Disenrollment

 

Enrollees who are Native American and members of a federally recognized tribe are eligible for disenrollment.

 

  11. Ninth Month Pregnancy Exemption

 

Enrollees who deliver or are expected to deliver the first month they are assigned to a HMO may be eligible for exemption. In order for exemption to occur:

 

  a. The enrollee must have been automatically assigned or reassigned and must not have been in the HMO to which they were assigned or reassigned within the last seven months.; and

 

  b. The enrollee must be seeking care from a provider (physician and/or hospital) not affiliated with the HMO to which they were assigned.

 

Exemption requests can be made by the HMO, a provider, or the enrollee. Providers and HMOs should direct their exemption request to the Department’s fiscal agent Contract Monitor. Enrollees should direct their exemption request to the Department’s Enrollment Specialist.

 

  12. SSI Exemption and/or Disenrollment

 

Families may be eligible for an exemption from enrollment or be disenrolled if:

 

  a. There are one or more members in the family who are receiving SSI benefits, and

 

  b. The SSI member receives primary care from a provider who does not accept any Medicaid HMO, and

 

  c. Other family members receive their primary care from the same provider as the SSI member.

 

Exemption and disenrollment requests may be made by the SSI member, parent or guardian and should be directed to the Department’s Enrollment Specialist.

 

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  13. Third Trimester Pregnancy Exemption

 

Enrollees who are in their third trimester of pregnancy when they are expected to enter an HMO may be eligible for exemption. In order for exemption to occur:

 

  a. The enrollee must have been automatically assigned or reassigned to their current HMO; and

 

  b. The enrollee must be seeking care from a provider (physician and/or hospital) who is either not affiliated with the HMO to which they were assigned or is affiliated but the HMO is closed to new enrollment.

 

Exemption requests can only be made by the enrollee and/or casehead. Exemption requests must be made before the end of the second month in the HMO or before the birth, whichever occurs first. Exemption requests should be directed to the Enrollment Contractor or the Department’s contracted Enrollment Specialist.

 

  14. Transplant Exemption

 

Enrollees who have had a transplant that is considered experimental such as a liver, heart, lung, heart-lung, pancreas, pancreas-kidney or bone marrow transplant are eligible for an exemption:

 

  a. The person to get the transplant will be permanently exempted from HMO enrollment the first of the month in which surgery is performed.

 

  b. In the case of autologous bone marrow transplants, the person will be permanently exempted from HMO enrollment the date the bone marrow was extracted.

 

  c. Enrollees who have had one or more of the transplant surgeries referenced above prior to enrollment in an HMO will be permanently exempted. The effective date will be either the first of the month not more than six months prior to the date of the request, or the first of the month of the HMO enrollment, whichever is later. Exemption requests may be made by the HMO.

 

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ARTICLE IX

 

IX. GRIEVANCE PROCEDURES

 

The grievance process refers to the overall system that includes grievances and appeals as defined in Article I. Medicaid and BadgerCare enrollees may grieve any aspect of service delivery provided or arranged by the HMO to the HMO and to the Department (described in Sections A and B below). The enrollee may appeal an action as defined in Article I to the HMO, the Department and/or to the Division of Hearings and Appeals (described in Sections C and D below).

 

  A. Procedures

 

The HMO must:

 

  1. Have written policies and procedures that detail what the grievance system is and how it operates.

 

  2. Identify a contact person in the HMO to receive grievances and appeals and be responsible for routing/processing.

 

  3. Operate an informal, oral grievance process that enrollees can use to get problems resolved without going through the formal, written grievance process.

 

  4. Operate a formal grievance process that enrollees can use to grieve in writing.

 

  5. Inform enrollees about the existence of the formal and informal grievance processes and how to use the formal and informal grievance process.

 

  6. Attempt to resolve grievances and appeals informally.

 

  7. Respond to written grievances (i.e., formal grievances) and appeals in writing within ten business days of receipt, except that in cases of emergency or urgent (expedited grievance) situations, HMOs must resolve the grievance or appeal within two business days of receiving the complaint or sooner if possible. This represents the first response. More complete procedures are described in Section B, of this Article.

 

  8. Operate a grievance process within the HMO that enrollees can use to grieve or appeal any negative response to the Board of Directors of the HMO. The HMO Board of Directors may delegate the authority to review grievances and appeals to an HMO grievance appeal committee, but the delegation must be in writing. If a grievance appeal committee is established, the Medicaid HMO Advocate must be a member of the committee.

 

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  9. Grant the enrollee the right to appear in person before the grievance appeal committee to present written and oral information. The enrollee may bring a representative to the meeting. The HMO must inform the enrollee in writing of the time and place of the meeting at least seven calendar days before the meeting.

 

  10. Maintain a record keeping “log” of informal grievances and appeals that includes a short, dated summary of each problem, the response, and the resolution. The log must distinguish Medicaid and BadgerCare from commercial enrollees, if the HMO does not have a separate log for Medicaid and BadgerCare. The HMO must submit quarterly reports to the Department of all informal grievances and appeals. The analysis of the log will include the number of informal grievances and appeals divided into two categories, program administration and benefit denials.

 

  11. Maintain a record keeping system for formal grievances and appeals that includes a copy of the original grievance or appeal, the response, and the resolution. The system must distinguish Medicaid and BadgerCare from commercial enrollees.

 

  12. At the time of the HMO’s initial grievance denial decision the HMO must notify the enrollee that the grievance denial decision may be appealed to the Department.

 

  13. Ensure that individuals with the authority to require corrective action are involved in the grievance process.

 

  14. Distribute to its gatekeepers* and IPAs the informational flyer on enrollee grievance and appeal rights (the ombudsman brochure). When a new brochure is available, the HMO must distribute copies to its gatekeepers and IPAs within three weeks of receipt of the new brochure.

 

  15. Ensure that its gatekeepers* and IPAs have written procedures for describing how enrollees are informed of denied services. The HMO will make copies of the gatekeepers’ and IPAs’ grievance procedures available for review upon request by the Department.

 

  16. Inform enrollees about the availability of interpreter services and provide interpreter services for non-English speaking and hearing impaired enrollees throughout the HMO’s grievance process.

 

* The word “gatekeeper” in this context refers to any entity that performs a management services contract, a behavioral health science IPA, or a dental IPA, and not to individual physicians acting as a gatekeeper to primary care services.

 

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  B. Formal Grievance Process

 

The enrollee may choose to use the HMO’s formal grievance process or may appeal to the Department instead of using the HMO’s formal grievance process. If the enrollee chooses to use the HMO’s process, the HMO must provide an initial response within ten business days and a final response within 30 calendar days of receiving the grievance or appeal. If the HMO is unable to resolve the grievance or appeal within 30 calendar days, the time period may be extended another 14 calendar days from receipt if the HMO notifies the enrollee in writing that the HMO has not resolved the grievance or appeal, when the resolution may be expected, and why the additional time is needed. The total timeline for HMOs to finalize a formal grievance or appeal may not exceed 45 calendar days from the date of the receipt.

 

Any formal grievance or appeal decision by the HMO may be appealed by the enrollee to the Department. The Department shall review such appeals and may affirm, modify, or reject any formal decision of the HMO at any time after the enrollee files the formal appeal. The Department will give a final response within 30 days from the date the Department has all information needed for a decision. Also, an enrollee can submit a formal, written grievance or appeal directly to the Department at any time during the grievance process. Any formal decision made by the Department under this section is subject to enrollee appeal rights to the extent provided by State and Federal Laws and rules. The Department will receive input from the recipient and the HMO in considering grievances and appeals.

 

For an expedited grievance or appeal, the HMO must resolve all issues within two business days of receiving the written request for an expedited grievance. The HMO must make reasonable effort to provide oral notice, in addition to written notice for the resolution.

 

The HMO must ensure that punitive action is not taken against anyone who either requests an expedited resolution or supports an enrollee’s appeal.

 

  C. Denial, Termination, Suspension, or Reduction of Benefit Notifications to Enrollees

 

  1. When an HMO, its *gatekeepers, or its IPAs discontinues, terminates, suspends, limits, or reduces a service (including services authorized by an HMO the enrollee was previously enrolled in or services received by the enrollee on a Medicaid FFS basis), the HMO must notify the affected enrollee(s), at least ten days before the date of action, in writing of the following:

 

  a. The nature of the intended action.

 

  b. The reasons for the intended action.

 

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  c. The circumstance under which a benefit will continue during the grievance process.

 

  d. The fact that if the enrollee continues to receive the disputed service, the enrollee may be liable for the care if the decision is adverse to the enrollee.

 

  e. The fact that the enrollee if appealing the action must do so within 45 days.

 

  f. The fact that the enrollee has the right to examine the documentation the HMO used to make its determination.

 

  g. The fact that interpreter services are available free of charge during the grievance process and how the enrollee can access those services.

 

  h. The fact that the enrollee may bring a representative with him/her to the hearing.

 

  i. The fact that the enrollee may present “new” information during the grievance process.

 

  j. The process for requesting an oral or written expedited grievance or appeal.

 

  k. An explanation of the enrollee’s right to appeal the HMO’s decision to the Department.

 

  l. The fact that the enrollee, if appealing the HMO action, may file a request for a hearing with the Division of Hearings and Appeals (DHA) and the address of the DHA.

 

  m. The fact that the enrollee can receive help in filing a grievance or appeal by calling either the Enrollment Specialist or the Ombudsman.

 

  n. The telephone number of both the Enrollment Specialist and the Ombudsman.

 

* The word “gatekeeper” in this context refers to any entity that performs a management services contract, a behavioral health science IPA, or a dental IPA, and not to individual physicians acting as a gatekeeper to primary care services.

 

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This notice requirement does not apply when an HMO, its gatekeeper or its IPA triages an enrollee to a proper health care provider or when an individual health care provider determines that a service is medically unnecessary.

 

The Department must review and approve all notice language prior to its use by the HMO. Department review and approval will occur during the Medicaid certification process of the HMO and prior to any change of the notice language by the HMO.

 

  2. If the enrollee files a request for a hearing with the DHA on or before the later of the effective date or within ten days of the HMO mailing the notice of action to reduce, limit, terminate or suspend benefits, upon notification by the DHA the Department will:

 

  a. Notify the enrollee they are eligible to continue receiving care but may be liable for care if DHA overturns the decision; and

 

  b. Put the enrollee on FFS status effective the first of the month in which the enrollee received the termination, reduction, or suspension notice from the HMO; and:

 

  1) If the DHA reverses the HMO’s decision, the Department will recoup from the HMO the amount paid for any benefits provided to the enrollee during the period of the enrollee’s FFS status while the decision was pending. The enrollee will be reenrolled into the HMO following the resolution of the medical condition, the completion of medical, psychological or dental services or the end of medical necessity of the service(s) unless the HMO has reversed its original decisions and agrees to reimburse the provider(s) for services provided to the enrollee during the administrative hearing process.

 

  2) If the DHA upholds the HMO’s decision, the Department may pursue reimbursement from the enrollee for all services provided to the enrollee during the FFS period. The enrollee will be reenrolled into the HMO no later than the end of the second month following notification from the DHA.

 

Under FFS status the benefits must be continued until one of the following occurs:

 

  The enrollee withdraws the appeal.

 

  A state fair hearing decision adverse to the enrollee is made.

 

  The authorization expires or the authorization service is met.

 

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  D. Denial of New Benefit Notifications to Enrollees

 

  1. When an HMO or its gatekeeper or IPA denies a new service, the HMO must notify the affected enrollee (s) in writing of the following:

 

  a. The nature of the intended action.

 

  b. The reasons for the intended action.

 

  c. The fact that enrollees who appeal the action must do so within 45 days.

 

  d. How the enrollee may request an expedited grievance or appeal.

 

  e. The fact that the enrollee may bring a representative to the hearing.

 

  f. The fact that the enrollee may present “new” information during the grievance process.

 

  g. The fact that the enrollee may review the documents used to make the decision.

 

  h. An explanation of the enrollee’s right to appeal the HMO’s decision to the Department.

 

  i. The fact that interpreter services are available free of charge during the grievance process and how the enrollee can access those services.

 

  j. The fact that the enrollee can receive help in filing a grievance or appeal by calling either the Enrollment Specialist or the Ombudsman.

 

  k. The telephone number of both the Enrollment Specialist and the Ombudsman.

 

  2. If the enrollee was not receiving the service prior to the denial, the HMO is not required to provide the benefit while the decision is being appealed.

 

HMO grievance procedures must be reviewed and approved by the Department prior to signing the HMO Contract. All changes to HMO grievance procedures require prior review and approval by the Department.

 

  E. Reporting of Grievances to the Department

 

HMOs must forward both the formal and informal grievance reports to the Department within 30 days of the end of a quarter in the format specified in Addendum VIII, G. Failure on the part of an HMO to submit the quarterly

 

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grievance reports in the required format within five days of the due date may result in any or all sanctions available under Article X.

 

ARTICLE X

 

X. REMEDIES FOR VIOLATION, BREACH, OR NON-PERFORMANCE OF CONTRACT

 

  A. Suspension of New Enrollment

 

Whenever the Department determines that the HMO is out of compliance with this Contract, the Department may suspend the HMO’s right to receive new enrollment under this Contract. When exercising this option, the Department, must notify the HMO in writing of its intent to suspend new enrollment at least 30 days prior to the beginning of the suspension period. The suspension will take effect if the non-compliance remains uncorrected at the end of this period. The Department may suspend new enrollment sooner than the time period specified in this paragraph if the Department finds that enrollee health or welfare is jeopardized. The suspension period may be for any length of time specified by the Department, or may be indefinite. The suspension period may extend up to the expiration of the Contract as provided under Article XVI.

 

The Department may also notify enrollees of HMO non-compliance and provide an opportunity to enroll in another HMO.

 

  B. Department-Initiated Enrollment Reductions

 

The Department may reduce the maximum enrollment level and/or number of current enrollees whenever it determines that the HMO has failed to provide one or more of the contract services required under Article III or that the HMO has failed to maintain or make available any records or reports required under this Contract that the Department needs to determine whether the HMO is providing contract services as required under Article III. The HMO will have at least 30 days to correct the non-compliance prior to the Department taking any action set forth in this paragraph. The Department may reduce enrollment sooner than the time period specified in this paragraph if the Department finds that enrollee health or welfare is jeopardized.

 

  C. Other Enrollment Reductions

 

The Department may also suspend new enrollment or disenroll enrollees in anticipation of the HMO not being able to comply with federal or state law at its current enrollment level. Such suspension shall not be subject to the 30-day notification requirement.

 

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  D. Withholding of Capitation Payments and Orders to Provide Services

 

Notwithstanding the provisions of Article VI, the Department may withhold portions of capitation payments as liquidated damages or otherwise recover damages from the HMO on the following grounds:

 

  1. Whenever the Department determines that the HMO has failed to provide one or more of the medically necessary Medicaid covered contract services required under Article III, the Department may either order the HMO to provide such service, or withhold a portion of the HMO’s capitation payments for the following month or subsequent months, such portion withheld to be equal to the amount of money the Department must pay to provide such services.

 

If the Department orders the HMO to provide services under this section and the HMO fails to provide the services within the timeline specified by the Department, the Department may withhold from the HMO’s capitation payments an amount up to 150% of the FFS amount for such services.

 

When it withholds payments under this section, the Department must submit to the HMO a list of the participants for whom payments are being withheld, the nature of the service(s) denied, and payments the Department must make to provide medically necessary services.

 

If the Department acts under this section and subsequently determines that the services in question were not covered services:

 

  a. If the Department withheld payments, it will restore to the HMO the full capitation payment; or

 

  b. If the Department ordered the HMO to provide services under this section, it will pay the HMO the actual documented cost of providing the services.

 

  2. If the HMO fails to submit required data and/or information to the Department or the Department’s authorized agents, or fails to submit such data or information in the required form or format, by the deadline specified by the Department, the Department may immediately impose liquidated damages in the amount of $1,500 per day for each day beyond the deadline that the HMO fails to submit the data or fails to submit the data in the required form or format, such liquidated damages to be deducted from the HMO’s capitation payments.

 

  3. If the HMO fails to submit state and federal reporting and compliance requirements for abortions, hysterectomies and sterilizations, the Department may impose liquidated damages in the amount of $10,000 per reporting period.

 

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  4. The term “erred encounter record” means an encounter record that has failed an edit when a correction is expected by the Department. If the HMO fails to correct an error to the encounter record within the timeframe specified, the Department may assess liquidated damages of $5 per erred encounter record per month until the error has been corrected. The liquidated damage amount will be deducted from the HMO’s capitation payment. When applied, these liquidated damages will be calculated and assessed on a monthly basis.

 

If upon audit or review, the Department finds that the HMO has removed an erred encounter record without the Department’s approval, the Department may assess liquidated damages for each day from the date of original error notification until the date of correction.

 

The following criteria will be used prior to assessing liquidated damages:

 

  The Department will calculate a percentage rate by dividing the number of erred records not corrected within 90 days (numerator), by the total number of records in error (denominator) and multiply the result by 100.

 

  Records failing non-critical edits, as defined in the Wisconsin Medicaid and BadgerCare HMO Encounter Data User Manual, will not be included in the numerator.

 

  If this rate is 2% or less, liquidated damages will not be assessed.

 

  The Department will calculate this rate each month.

 

  5. Whenever the Department determines that the HMO has failed to perform an administrative function required under this Contract, the Department may withhold a portion of future capitation payments. For the purposes of this section, “administrative function” is defined as any contract obligation other than the actual provision of contract services. The amount withheld by the Department under this section will be an amount that the Department determines in the reasonable exercise of its discretion to approximate the cost to the Department to perform the function. The Department may increase these amounts by 50% for each subsequent non-compliance.

 

Whenever the Department determines that the HMO has failed to perform the administrative functions defined in Article VI, G, 1 and 2, the Department may withhold a portion of future capitation payments sufficient to directly compensate the Department for the Medicaid and BadgerCare program’s costs of providing health care services and items to individuals insured by said insurers and/or the insurers/employers represented by said third party administrators.

 

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  6. In any case under this Contract where the Department has the authority to withhold capitation payments, the Department also has the authority to use all other legal processes for the recovery of damages.

 

  7. Notwithstanding the provisions of this subsection, in any case where the Department deducts a portion of capitation payments under subsection 2 above, the following procedures will be used:

 

  a. The Department will notify the HMO’s contract administrator no later than the second business day after the Department’s deadline that the HMO has failed to submit the required data or the required data cannot be processed.

 

  b. Beginning on the second business day after the Department’s deadline, the HMO will be subject without further notification to liquidated damages per data file or report.

 

  c. If the HMO submits encounter data late but submits it within five business days from the deadline, the Department will rescind liquidated damages if the data can be processed according to the criteria published in the Wisconsin Medicaid and BadgerCare HMO Encounter Data User Manual. The Department will not edit the data until the process period in the subsequent month.

 

  d. If the HMO submits any other required data or report but in the required format within five business days from the deadline, the Department will rescind liquidated damages and immediately process the data or report.

 

  e. If the HMO repeatedly fails to submit required data or reports, or submits data that cannot be processed, the Department will require the HMO to develop an action plan to comply with the contract requirements that must meet Department approval.

 

  f. After the corrective action plan has been implemented, if the HMO continues to submit data beyond the deadline, or continues to submit data that cannot be processed, the Department will invoke the remedies under Article X, section A (Suspension of New Enrollment), from section B (Department-Initiated Enrollment Reductions), or both, in addition to liquidated damages that may have been imposed for a current violation.

 

  g.

If an HMO notifies the Department that it will discontinue contracting with the Department at the end of a contract period, but reports or data are due for a contract period, the Department retains the right to withhold up to two months of capitation payments otherwise due the HMO that will not be released to the HMO until all required reports or data are submitted and accepted after

 

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expiration of the Contract. Upon determination by the Department that the reports and data are accepted, the Department will release the monies withheld.

 

  E. Inappropriate Payment Denials

 

HMOs that inappropriately fail to provide or deny payments for services may be subject to suspension of new enrollments, withholding, in full or in part, of capitation payments, contract termination, or refusal to contract in a future time period, as determined by the Department. The Department will select among these sanctions based upon the nature of the services in question, whether the failure or denial was an isolated instance or a repeated pattern or practice, and whether the health of an enrollee was injured, threatened or jeopardized by the failure or denial. These sanctions apply not only to cases where the Department has ordered payment after appeal, but also to cases where no appeal was made (i.e., the Department knows about the documented abuse from other sources).

 

  F. Sanctions

 

Section 1903(m)(5)(B)(ii) of the Social Security Act vests the Secretary of the Department of Health and Human Services with the authority to deny Medicaid payments to an HMO for enrollees who enroll after the date on which the HMO has been found to have committed one of the violations identified in the federal law. State payment for enrollees of the contracting organization is automatically denied whenever, and for so long as, federal payment for such enrollees has been denied as a result of the commission of such violations.

 

  G. Sanctions and Remedial Actions

 

The Department may pursue all sanctions and remedial actions with HMOs that are taken with Medicaid FFS providers, including any civil penalties not to exceed the amounts specified in the Balanced Budget Amendment of 1997 P.L. 105-33 Sec. 4707(a) [42 U.S.C. 1396v(d)(2)].

 

ARTICLE XI

 

XI. TERMINATION AND MODIFICATION OF CONTRACT

 

  A. Termination by Mutual Consent

 

This Contract may be terminated at any time by mutual written agreement of both the HMO and the Department.

 

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  B. Unilateral Termination

 

This Contract between the parties may be terminated by either party as follows:

 

  1. Either party may terminate this Contract at any time, due to modifications mandated by changes in federal or state laws, rules or regulations that materially affect either party’s rights or responsibilities under this Contract. At least 90 days prior to the proposed date of termination, the party initiating the termination must notify the other party of its intent to terminate this Contract. Termination by the Department under these circumstances shall impose an obligation upon the Department to pay the Contractor’s reasonable and necessarily incurred termination expenses.

 

  2. Either party may be terminate this Contract at any time if it determines that the other party has substantially failed to perform any of its functions or duties under this Contract. The party exercising this option must notify the other party in writing of this intent to terminate this Contract and give the other party 30 days to correct the identified violation, breach or non-performance of Contract. If such violation, breach or non-performance of Contract is not satisfactorily addressed within this time period, the exercising party may terminate this Contract. The termination date shall always be the last day of a month. The Contract may be terminated by the Department sooner than the time period specified in this paragraph if the Department finds that enrollee health or welfare is jeopardized by continued enrollment in the HMO. A “substantial failure to perform” for purposes of this paragraph includes any violation of any requirement of this Contract that is repeated or ongoing, that goes to the essentials or purpose of the Contract, or that injures, jeopardizes or threatens the health, safety, welfare, rights or other interests of enrollees.

 

  3.

Either party may terminate this Contract if federal or state funding of contractual services rendered by the Contractor become or will become permanently unavailable. In the event it becomes evident State or Federal funding of claims payments or contractual services rendered by the Contractor will be temporarily suspended or unavailable, the Department shall immediately notify the Contractor, in writing, identifying the basis for the anticipated unavailability or suspension of funding. Upon such notice, the Department or the Contractor may suspend performance of any or all of the Contractor’s obligations under this Contract if the suspension or unavailability of funding will preclude reimbursement for performance of those obligations. The Department or Contractor shall attempt to give notice of suspension of performance of any or all of the Contractor’s obligations by 60 calendar days prior to said suspension, if this is possible; otherwise, such notice of suspension should be made as soon as possible. In the event funding temporarily suspended or unavailable is reinstated, the Contractor may remove suspension hereunder by written notice to the Department, to be made within 30 calendar days from the date the funds are reinstated. In the event the Contractor elects not to reinstate services,

 

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the Contractor shall give the Department written notice of its reasons for such decision, to be made within 30 calendar days from the date the funds are reinstated. The Contractor shall make such decision in good faith and will provide to the Department documentation supporting its decision. In the event of termination under this Section, this Contract shall terminate without termination costs to either party.

 

  C. Obligations of Contracting Parties Upon Termination

 

When termination of the Contract occurs, the following obligations must be met by the parties:

 

  1. Where this Contract is terminated unilaterally by the Department due to non-performance by the HMO or by mutual consent with termination initiated by the HMO:

 

  a. The Department will be responsible for notifying all enrollees of the date of termination and process by which the enrollees will continue to receive contract services.

 

  b. The HMO will be responsible for all expenses related to said notification

 

  c. The Department will grant the HMO a hearing before termination by the Department occurs. The Department will notify the enrollees of the hearing and allow them to disenroll from the HMO without cause.

 

  2. Where this Contract is terminated on any basis not given in 1 above including non-renewal of the contract for a given contract period:

 

  a. The Department will be responsible for notifying all enrollees of the date of termination and process by which the enrollees will continue to receive contract services.

 

  b. The Department will be responsible for all expenses relating to said notification.

 

  3. Where this contract is terminated for any reason the following payment criteria will apply:

 

  a. Any payments advanced to the HMO for coverage of enrollees for periods after the date of termination will be returned to the Department within the period of time specified by the Department.

 

  b. The HMO will supply all information necessary for the reimbursement of any outstanding Medicaid and BadgerCare claims within the period of time specified by the Department.

 

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  c. If a contract is terminated, recoupments will be handled through a payment by the HMO within 90 days of contract termination.

 

  D. Modification

 

This Contract may be modified at any time by written mutual consent of the HMO and the Department or when modifications are mandated by changes in federal or state laws, rules or regulations. If changes in state or federal laws, rules or regulations require the Department to modify its contract with the HMO, the HMO will receive written notice.

 

If the Department exercises its right to renew this Contract, as allowed by Article XVI, the Department will recalculate the capitation rate for succeeding calendar years. The HMO will have 30 days to accept the new capitation rate in writing or to initiate termination of the Contract. If the Department changes the reporting requirements during the contract period, the HMO shall have 180 days to comply with such changes or to initiate termination of the Contract.

 

ARTICLE XII

 

XII. INTERPRETATION OF CONTRACT LANGUAGE

 

When disputes arise, the Department has the right to final interpretation of the contract language. The HMO has the right to appeal to the Department or invoke the procedures outlined in Chapter 788, Wis. Stats. if it disagrees with the Department’s decision. Until a decision is reached, the HMO will abide by the interpretation of the Department.

 

ARTICLE XIII

 

XIII.  CONFIDENTIALITY OF RECORDS AND HIPAA REQUIREMENTS

 

  A. The parties agree that all information, records, and data collected in connection with this Contract will be protected from unauthorized disclosure as provided in Chapter 19, Subchapter II, Wis. Stats., HFS 108.01, Wis. Adm. Code, 42 CFR 431 Subpart F and 42 CFR 438 Subpart F. Except as otherwise required by law, rule or regulation, access to such information shall be limited by the HMO and the Department to persons who, or agencies which, require the information in order to perform their duties related to this Contract, including the U.S. Department of Health and Human Services and such others as may be required by the Department.

 

  B. The HMO agrees to forward to the Department all media contacts regarding Medicaid and BadgerCare enrollees or the Medicaid and BadgerCare program.

 

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  C. Regarding the services provided under this Contract, the HMO will comply with all applicable health data and information privacy and security policies, standards and regulations as may be adopted or promulgated under the Health Insurance Portability and Accountability Act (HIPAA) of 1996 in final form, and as amended or revised from time to time. This includes cooperating with the Department in amending this Contract, or developing a new agreement, if the Department deems it necessary to meet the Department’s obligations under HIPAA.

 

  D. Trading Partner requirements under HIPAA. For the purposes of this section Trading Partner means the HMO.

 

  1. Trading Partner Obligations:

 

  a. Trading Partner must not change any definition, data condition or use of a data element or segment as proscribed in the HHS Transaction Standard Regulation (45 CFR Part 62.915(a)).

 

  b. Trading Partner must not add any data elements or segments to the maximum data set as proscribed in the HHS Transaction Standard Regulation (45 CFR Part 62.915(b)).

 

  c. Trading Partner must not use any code or data elements that are either marked “not used” in the HHS Transaction Standard’s implementation specifications or are not in the HHS Transaction Standard’s implementation specifications (45 CFR Part 62.915(c)).

 

  d. Trading Partner must not change the meaning or intent of any of the HHS Transaction Standard’s implementation specifications (45 CFR Part 162.915(d)).

 

  e. Trading Partner must submit a new Trading Partner profile form in writing if any of the information provided as part of the Trading Partner profile form is modified.

 

  2. Trading Partner understands that there exists the possibility that the Department or others may request an exception from the uses of a standard in the HHS Transaction Standards. If this occurs, Trading Partner must participate in such test modification (45 CFR Part 162.904 (a) (4)).

 

  3. Trading Partners or Trading Partner’s Business Associate have responsibilities to adequately test business rules appropriate to their types and specialties.

 

  4. Trading Partner or their Business Associate agrees to cure Transactions errors or deficiencies identified by the Department.

 

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  5. Trading Partner or Trading Partner’s Business Associate understands that from time-to-time HHS may modify and set compliance dates for the HHS Transaction Standards. Trading Partner or Trading Partner’s Business associate must incorporate by reference any such modifications or changes (45 CFR Part 160.140).

 

  6. The Department and the Trading Partner agree to keep open code sets being processed or used for at least the current billing period or any appeal period, whichever is longer (45 CFR Part 162.925 (c)(2)).

 

  7. Privacy

 

  a. The Trading Partner or the Trading Partner’s Business Associate will comply with all applicable State and Federal privacy statutes and regulations concerning the treatment of Protected Health Information (PHI).

 

  b. The Department and the Trading Partner or Trading Partner’s Business Associate will promptly notify the other Party of any unlawful or unauthorized use or disclosure of PHI that may have an impact on the other Party that comes to the Party’s attention, and will cooperate with the other Party in the event that any litigation arises concerning the unlawful or unauthorized disclosure of use of PHI.

 

  c. The Department retains all rights to seek injunctive relief to prevent or stop the unauthorized use or disclosure of PHI by the Trading Partner, Trading Partner’s Business Associate, or any agent, contractor or third Party that received PHI from the Trading Partner.

 

  8. Security

 

  a. The Department and the Trading Partner or Trading Partner’s Business Associate must maintain reasonable security procedures to prevent unauthorized access to data, data transmissions, security access codes, envelope, backup files, and source documents. Each party will immediately notify the other Party of any unauthorized attempt to obtain access to or otherwise tamper with data, data transmissions security access codes, envelope, backup files, source documents other Party’s operating system when the attempt may have an impact on the other Party.

 

  b.

The Department and the Trading Partner or Trading Partner’s Business associate must develop, implement, and maintain appropriate security measures for its own Operating System. The Department and the Trading Partner or Trading Partner’s Business Associate must document and keep current its security measures.

 

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Each Party’s security measure will include, at a minimum, the requirements and implementation features set forth in ‘site specific HIPAA rule’ and all applicable HHS implementation guidelines.

 

ARTICLE XIV

 

XIV.  DOCUMENTS CONSTITUTING CONTRACT

 

  A. Current Documents

 

In addition to this base agreement, the contract between the Department and the HMO includes, existing Medicaid provider publications addressed to HMOs, the terms of the most recent HMO certification application issued by this Department for Medicaid and BadgerCare HMO contracts, any questions and answers released pursuant to said HMO certification application by the Department, and an HMO’s signed application. The terms of the HMO certification application are also part of this Contract even if the HMO had a Medicaid and BadgerCare HMO Contract in the prior contract period and consequently did not have to answer all the questions in the HMO certification application. In the event of any conflict in provisions among these documents, the terms of this base agreement will prevail. The provisions in any question and answer document will prevail over the HMO certification application. And the HMO Certification Application terms shall prevail over any conflict with an HMO’s actual signed application. In addition, the Contract shall incorporate the following Addenda:

 

  I. Subcontracts and Memoranda of Understanding

 

  II. Standard Enrollee Handbook Language

 

  III. Actuarial Basis

 

  IV. Guidelines for the Coordination of Services between HMOs and the Bureau of Milwaukee Child Welfare

 

  V. Guidelines for the Coordination of Services between Medicaid HMOs and County Birth to Three Agencies

 

  VI. Local Health Departments and Community Based Health Organizations a Resource for HMOs

 

  VII. Guidelines for the Coordination of Services Between HMOs, Targeted Case Management (TCM) Agencies, and Child Welfare Agencies

 

  VIII. Report Forms and Worksheets

 

  IX. General Information about the WIC Program and Sample HMO-to-WIC Referral Forms

 

  X. HMO Specific Service Area and Enrollment Maximum

 

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  B. Future Documents

 

The HMO is required by this Contract to comply with all future Medicaid and BadgerCare provider publications and Contract Interpretation Bulletins issued pursuant to this Contract. The documents listed in this section constitute the entire Contract between the parties. No other oral or written expression, constitutes any part of this Contract.

 

ARTICLE XV

 

XV. MISCELLANEOUS

 

  A. Indemnification

 

The HMO agrees to defend, indemnify and hold the Department harmless with respect to any and all claims, costs, damages and expenses, including reasonable attorney’s fees, that are related to or arise out of:

 

  1. Any failure, inability, or refusal of the HMO or any of its subcontractors to provide contract services.

 

  2. The negligent provision of contract services by the HMO or any of its subcontractors.

 

  3. Any failure, inability or refusal of the HMO to pay any of its subcontractors for contract services.

 

  B. Independent Capacity of Contractor

 

The Department and the HMO agree that the HMO and any agents or employees of the HMO, in the performance of this Contract, will act in an independent capacity, and not as officers or employees of Department.

 

  C. Omissions

 

In the event either party hereto discovers any material omission in the provisions of this Contract that is essential to the successful performance of this Contract, said party may so inform the other party in writing. The parties hereto will thereafter promptly negotiate the issues in good faith in order to make all reasonable adjustments necessary to perform the objectives of this Contract.

 

  D. Choice of Law

 

This Contract is be governed by and construed in accordance with the laws of the State of Wisconsin. The HMO shall be required to bring all legal proceedings against the Department in Wisconsin State courts.

 

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  E. Waiver

 

No delay or failure by either party hereto to exercise any right or power accruing upon noncompliance or default by the other party with respect to any of the terms of this Contract will impair that right or power or be construed as a waiver thereof. A waiver by either of the parties hereto of a breach of any of the covenants, conditions, or agreements to be performed by the other will not be construed as a waiver of any succeeding breach thereof or of any other covenant, condition, or agreement contained herein.

 

  F. Severability

 

If any provision of this Contract is declared or found to be illegal, unenforceable, invalid or void, then both parties will be relieved of all obligations arising under such provision. If such provision does not relate to payments or services to Medicaid and BadgerCare enrollees and if the remainder of this Contract is not affected then each provision not so affected will be enforced to the fullest extent permitted by law.

 

  G. Survival

 

The terms and conditions contained in this contract that by their sense and context are intended to survive the completion of performance shall so survive the completion, expiration or termination of the contract. This specifically includes, but is not limited to recoupments and confidentiality provisions.

 

  H. Force Majeure

 

Both parties shall be excused from performance hereunder for any period that they are prevented from meeting the terms of this Contract as a result of a catastrophic occurrence or natural disaster including but not limited to an act of war, and excluding labor disputes.

 

  I. Headings

 

The article and section headings used herein are for reference and convenience only and do not affect its interpretation.

 

  J. Assignability

 

Except as allowed under subcontracting, the Contract is not assignable by the HMO either in whole or in part, without the prior written consent of the Department.

 

  K. Right to Publish

 

The HMO must obtain prior written approval from the Department before publishing any material on subjects addressed by this Contract.

 

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ARTICLE XVI

 

XVI.  HMO SPECIFIC CONTRACT TERMS

 

  A. Initial Contract Period

 

The respective rights and obligations of the parties as set forth in this Contract shall commence on May 1, 2004, and, unless earlier terminated under Article XI, shall remain in full force and effect through December 31, 2005. The specific terms for enrollment, rates, risk-sharing, dental coverage, and chiropractic coverage are as specified in section C of this Article.

 

  B. Renewals

 

By mutual written agreement of the parties, there may be one (1) one-year renewal of the term of the Contract. An agreement to renew must be effected at least thirty (30) calendar days prior to the expiration date of any contract term. The terms and conditions of the Contract shall remain in full force and effect throughout any renewal period, unless modified under the provision of Article XI, Section D.

 

  C. Specific Terms of the Contract

 

The specific terms of the Medicaid/BadgerCare HMO Contract to which the HMO agrees are set forth in this Contract. The capitation rates to which the HMO agrees are indicated by the Department in a completed Addendum III, Actuarial Basis of the Medicaid and BadgerCare HMO Contract. Except as stated below, the specific terms in the HMO’s completed application for certification are incorporated into this Contract, including whether dental services and chiropractic services will be provided by the HMO. Notwithstanding the certification application, the HMO’s service area and maximum enrollment are specified in Addendum X.

 

In WITNESS WHEREOF, the State of Wisconsin has executed this agreement:

 

(Name of HMO)       State of Wisconsin

Official Signature

 

  /s/ Kathleen R. Crampton

      Official Signature  

  /s/ Mark S. Moody

Title

 

  President and CEO

     

Title

   

Date

 

  April 27, 2004

           

 

Note: The following subcontract with the Department for Chiropractic Services is not effective unless signed below.

 

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SUBCONTRACT FOR CHIROPRACTIC SERVICES

 

A. THIS AGREEMENT is made and entered into by and between the HMO and the Department of Health and Family Services.

 

The parties agree as follows:

 

  1. The Department agrees to be at risk for and pay claims for chiropractic services covered under this Contract.

 

  2. The HMO agrees to a deduction from the capitation rate of an amount of money based on the cost of chiropractic services. This deduction is reflected in the Contract that is being signed on the same date.

 

B. This is the only subcontract for services that the Department is entering into with the HMO.

 

C. The provisions of the Contract regarding subcontracts, in Addendum I, do not apply to this subcontract.

 

D. The term of this subcontract is for the same period as the Contract between HMO and Department for medical services.

 

Signed:        
FOR HMO:  

/s/ Kathleen R. Crampton

     

FOR

STATE:

 

/s/ Mark S. Moody

TITLE:  

President and CEO

     

TITLE:

   
DATE:  

April 27, 2004

     

DATE:

   

 

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ADDENDUM I

SUBCONTRACTS AND MEMORANDA OF UNDERSTANDING

 

PART A: SUBCONTRACTS

 

Part A of this Addendum does not apply to subcontracts between the Department and the HMO. The Department shall have sole authority to determine the conditions and terms of such subcontracts.

 

I. Subcontracts

 

Subcontractor (hereinafter identified as subcontractor) agrees to abide by all applicable provisions of (HMO NAME)’s contract with the Department of Health and Family Services, hereinafter referred to as the Medicaid and BadgerCare HMO Contract. Subcontractor compliance with the Medicaid and BadgerCare HMO Contract specifically includes but is not limited to the requirements specified in section A below.

 

  A. Subcontract Standard Language

 

HMOs must ensure that all subcontracts are in writing and include the following standard language when applicable.

 

  1. Subcontractor uses only Medicaid-certified providers in accordance with Article III, H, 1. of the Medicaid and BadgerCare HMO Contract.

 

  2. No terms of this subcontract are valid which terminate legal liability of the HMO.

 

  3. Subcontractor agrees to participate in and contribute required data to HMO Quality Assessment/Performance Improvement programs as required in Article IV. of the Medicaid and BadgerCare HMO Contract.

 

  4. Subcontractor agrees to abide by the terms of the Medicaid and BadgerCare HMO Contract (Article III, E, 9.) for the timely provision of emergency and urgent care. Where applicable, subcontractor agrees to follow those procedures for handling urgent and emergency care cases stipulated in any required hospital/emergency room MOUs signed by the HMO in accordance with Article III, E, 9, c and Addendum I, Part B, II of the Medicaid and BadgerCare HMO Contract.

 

  5. Subcontractor agrees to submit HMO encounter data in the format specified by the HMO, so that the HMO can meet the Department specifications required by Article VII of the Medicaid and BadgerCare HMO Contract. HMOs will evaluate the credibility of data obtained from subcontracted vendors’ external databases to ensure that any patient- reported information has been adequately verified.

 

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  6. Subcontractor agrees to comply with all non-discrimination requirements in Article III, C, 5. of the Medicaid and BadgerCare HMO Contract.

 

  7. Subcontractor agrees to comply with all record retention requirements and, where applicable, the special reporting requirements on abortions, sterilizations, hysterectomies, and HealthCheck requirements.

 

  8. Subcontractor agrees to provide representatives of the HMO, as well as duly authorized agents or representatives of the Department and the Federal Department of Health and Human Services, access to its premises and its contracts and/or medical records in accordance with Article III and Article X of the Medicaid and BadgerCare HMO Contract. Subcontractor agrees otherwise to preserve the full confidentiality of medical records in accordance with Article XIII, A of the Medicaid and BadgerCare HMO Contract.

 

  9. Subcontractor agrees to the requirements for maintenance and transfer of medical records stipulated in Article IV, F of the Medicaid and BadgerCare HMO Contract.

 

  10. Subcontractor agrees to ensure confidentiality of family planning services in accordance with Article III, E, 10. of the Medicaid and BadgerCare HMO Contract.

 

  11. Subcontractor agrees not to create barriers to access to care by imposing requirements on recipients that are inconsistent with the provision of medically necessary and covered Medicaid benefits (e.g., COB recovery procedures that delay or prevent care).

 

  12. Subcontractor agrees to clearly specify referral approval requirements to its providers and in any sub-subcontracts.

 

  13. Subcontractor agrees not to bill Medicaid and BadgerCare enrollees for medically necessary services covered under the Medicaid and BadgerCare HMO Contract and provided during the enrollees’ period of HMO enrollment. Subcontractor also agrees not to bill enrollees for any missed appointments while the enrollees are eligible under the Medicaid and BadgerCare Program. This provision will remain in effect even if the HMO becomes insolvent. However, if an enrollee agrees in writing to pay for a non-Medicaid covered service, then the HMO, HMO provider, or HMO subcontractor can bill.

 

The standard release form signed by the enrollee at the time of services does not relieve the HMO and its providers and subcontractors from the prohibition against billing a Medicaid enrollee in the absence of a knowing assumption of liability for a non-Medicaid covered service. The form or other type of acknowledgment relevant to Medicaid or BadgerCare

 

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enrollee liability must specifically state the admissions, services, or procedures that are not covered by Medicaid.

 

  14. Within 15 business days of the HMO’s request subcontractors must forward medical records pursuant to grievances to the HMO. If the subcontractor does not meet the 15-day requirement, the subcontractor must explain why and indicate when the medical records will be provided.

 

  15 Subcontractor agrees to abide by the terms of Article III, G, regarding appeals to the HMO and to the Department regarding the HMO’s nonpayment for services providers render to Medicaid or BadgerCare enrollees.

 

  16. Subcontractor agrees to abide by the HMO marketing/informing requirements. Subcontractor will forward to the HMO for prior approval all flyers, brochures, letters and pamphlets the subcontractor intends to distribute to its Medicaid and BadgerCare enrollees concerning its HMO affiliation(s), or changes in affiliation, or relating directly to the Medicaid and BadgerCare population. Subcontractor will not distribute any “marketing” or recipient informing materials without the consent of the HMO and the Department.

 

  B. Subcontract Submission Requirements

 

  1. Changes in Established Subcontracts

 

  a. The HMO must submit changes in previously approved subcontracts to the Department for review and approval before they take effect. This review requirement applies to changes that affect the amount, duration, scope, location, or quality of services.

 

  1) Technical changes do not have to be approved.

 

  2) Changes in rates paid do not have to be approved, with the exception of changes in the amounts paid to HMO management services subcontractors.

 

  b. This requirement will be considered met if the Department does not respond within 15 business days after receipt of the changes to the approved subcontracts.

 

  2. New Subcontracts

 

The HMO must submit new subcontracts to the Department for review and approval before they take effect. This requirement will be considered met if the Department does not respond within 15 business days after receipt of the new subcontracts.

 

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  C. Review and Approval of Subcontracts

 

The Department may approve, approve with modification, or deny subcontracts under this Contract at its sole discretion. The Department may, at its sole discretion and without the need to demonstrate cause, impose such conditions or limitations on its approval of a subcontract as it deems appropriate. The Department may consider such factors as it deems appropriate to protect the interests of the state and Medicaid and BadgerCare recipients, including but not limited to the proposed subcontractor’s past performance. The Department will:

 

  1. Give the HMO (1) 120 days to implement a change that requires the HMO to find a new subcontractor, and (2) 60 days to implement any other change required by the Department.

 

  2. Acknowledge the approval or disapproval of a subcontract within 15 business days after its receipt from the HMO.

 

  3. Review and approve or disapprove each new subcontract before the contract takes effect. Any disapproval of subcontracts may result in the application by the Department of remedies pursuant to Article X of this Contract.

 

  4. Ensure that the HMO has included the standard subcontract language as specified in Addendum I, A (except for specific provisions that are inapplicable in a specific HMO management subcontract).

 

  D. Transition Plan

 

The HMO may be required to submit transition plans when a primary care provider(s), mental health provider(s), gatekeeper or dental clinic terminates their contractual relationship with the HMO. The transition plan will address continuity of care issues, enrollee notification and any other information required by the Department to ensure adequate enrollee access. The Department will either approve, deny, or modify the transition plan within 15 business days of receipt or prior to the effective date of the subcontract change.

 

  E. Notification Requirements Regarding Subcontract Additions or Terminations

 

  1. Notify the Department of Additions or Terminations

 

The HMO must notify the Department within 10 days of subcontract additions or terminations involving: (i) a clinic or group of physicians, (ii) an individual physician (iii) an individual mental health provider and/or clinic, (iv) an individual dental provider and/or clinic.

 

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  2. Notify the Department of a Termination or Modification that Involves Reducing Access to Care

 

The HMO must notify the Department within seven (7) days of any notice by the HMO to a subcontractor, or any notice to the HMO from a subcontractor, of a subcontract termination, a pending subcontract termination, or a pending modification in subcontract terms, that could reduce Medicaid and BadgerCare enrollee access to care.

 

If the Department determines that a pending subcontract termination or pending modification in subcontract terms will jeopardize enrollee access to care, then the Department may invoke the remedies pursuant to Article X and Article XI of this Contract. These remedies include contract termination (notice to the HMO and opportunity to correct are provided for), suspension of new enrollment, and giving enrollees an opportunity to enroll in a different HMO.

 

  3. Notify the Enrollment Broker of an Addition or Termination

 

The HMO must notify the Department’s enrollment broker within 10 days of additions to, and deletions from, the provider network.

 

The HMO must submit to the enrollment broker an electronic listing of all network Medicaid providers, facilities and pharmacies within the first 10 days of each calendar quarter in a mutually agreed upon format approved by the Department. This listing will include, but is not limited to, provider name, provider number, address, phone number, and specialty as well as indicators designating whether a provider can be selected as a PCP, and whether the PCP is accepting new patients. The listing shall include only Medicaid certified providers who are contracted with the HMO to provide contract services to Medicaid and BadgerCare enrollees.

 

  4. Notify Enrollees of Provider Terminations

 

Not less than 30 days prior to the effective date of the termination, the HMO must send written notification to enrollees whose PCP, mental health provider, gatekeeper or dental clinic terminates a contract with the HMO. The Department must approve all notifications before they are sent to enrollees.

 

II. Management Subcontracts

 

The Department Will Review HMO Management Subcontracts to Ensure that:

 

  A. Rates are reasonable.

 

  B. They clearly describe the services to be provided and the compensation to be paid.

 

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  C. Any potential bonus, profit-sharing, or other compensation, not directly related to the cost of providing goods and services to the HMO, is identified and clearly defined in terms of potential magnitude and expected magnitude during the Medicaid and BadgerCare HMO Contract period. Any such bonus or profit-sharing must be reasonable compared to the services performed. The HMO must document reasonableness. A maximum dollar amount for such bonus or profit-sharing shall be specified for the contract period.

 

  D. The requirements addressed in A through C do not have to relate to non-Medicaid and BadgerCare enrollees if the HMO wishes to have separate arrangements for non-Medicaid enrollees.

 

III. Disclosure Statements

 

Within 30 days of contract signing, the HMO agrees to submit to the Department full and complete information as to the identity of each person or corporation with an ownership or controlling interest in the HMO, or any subcontractor in which the HMO has a 5% or more ownership interest.

 

  A. Ownership

 

  1. A “person with an ownership or controlling interest” means a person or corporation that:

 

  a. Owns, directly or indirectly, 5% or more of the HMO’s capital or stock or receives 5% or more of its profits;

 

  b. Has an interest in any mortgage, deed of trust, note, or other obligation secured in whole or in part by the HMO or by its property or assets, and that interest is equal to or exceeds 5% of the total property and assets of the HMO; or

 

  c. Is an officer or director of the HMO (if it is organized as a corporation or is a partner in the HMO (if it is organized as a partnership).

 

  2. Calculation of 5% Ownership or Control is as follows:

 

The percentage of direct ownership or control is the percentage interest in the capital, stock or profits.

 

The percentage of indirect ownership or control is calculated by multiplying the percentages of ownership in each organization. Thus, if a person owns 10% of the stock in a corporation that owns 80% of the stock of the HMO, the person owns 8% of the HMO.

 

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The percentage of ownership or control through an interest in a mortgage, deed or trust, note or other obligation is calculated by multiplying the percent of interest that a person owns in that obligation by the percent of the HMO’s assets used to secure the obligation. Thus, if a person owns 10% of a note secured by 60% of the HMO’s assets, the person owns 6% of the HMO.

 

  B. Information to be Disclosed

 

The following information must be disclosed:

 

  1. The name and address of each person with an ownership or controlling interest of 5% or more in the HMO or in any subcontractor in which the HMO has direct or indirect ownership of 5% or more;

 

  2. A statement as to whether any of the persons with ownership or controlling interest is related as spouse, parent, child, or sibling to any other of the persons with ownership or controlling interest; and

 

  3. The name of any other organization in which the person also has ownership or controlling interest. This is required to the extent that the HMO can obtain this information by requesting it in writing. The HMO must keep copies of all of these requests and the responses to them, make them available upon request, and advise the Department when there is no response to a request.

 

  C. Potential Sources of Disclosure Information

 

This information may already have been reported on Form HCFA-1513, “Disclosure of Ownership and Controlling Interest Statement.” Form HCFA-1513 is likely to have been completed in two different cases. First, if an HMO is federally qualified and has a Medicare contract, it is required to file Form HCFA-1513 with CMS within 120 days of the HMO’s fiscal year end. Secondly, if the HMO is owned by or has subcontracts with Medicaid providers that are reviewed by the state survey agency, these providers may have completed Form HCFA-1513 as part of the survey process. If Form HCFA-1513 has not been completed, the HMO may supply the ownership and controlling information on a separate report or submit reports filed with the State’s insurance or health regulators as long as these reports provide the necessary information for the prior 12 month period.

 

As directed by the CMS Regional Office (RO), the Department must provide documentation of this disclosure information as part of the prior approval process for contracts. This documentation must be submitted to the Department and the RO prior to each contract period. If an HMO has not supplied the information that must be disclosed, a contract with the HMO is not considered approved for this period of time and no FFP is available for the period of time preceding the disclosure.

 

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A managed care entity may not knowingly have as a director, officer, partner, or person with beneficial ownership of more than 5% of the entity’s a person who is debarred, suspended, or otherwise excluded from participating in procurement or non-procurement activities under the Federal Acquisition Regulation or who has an employment, consulting, or other agreement for the provision of items and services that are significant and material to the entity’s obligations under its contract with the state.

 

IV. Business Transactions

 

All HMOs that are not federally qualified must disclose to the Department information on certain types of transactions they have with a “party in interest” as defined in the Public Health Service Act. (See Sections 1903(m)(2)(A)(viii) and 1903(m)(4) of the Act.).

 

  A. Party In Interest as defined in Section 1318(b) of the Public Health Service Act, is:

 

  1. Any director, officer, partner, or employee responsible for management or administration of an HMO and HIO; any person who is directly or indirectly the beneficial owner of more than 5% of the equity of the HMO; any person who is the beneficial owner of more than 5% of the HMO; or, in the case of an HMO organized as a nonprofit corporation, an incorporator or member of such corporation under applicable state corporation law;

 

  2. Any organization in which a person described in subsection A, 1 above is director, officer or partner; has directly or indirectly a beneficial interest of more than 5% of the equity of the HMO; or has a mortgage, deed of trust, note, or other interest valuing more than 5% of the assets of the HMO;

 

  3. Any person directly or indirectly controlling, controlled by, or under common control with an HMO; or

 

  4. Any spouse, child, or parent of an individual described in subsections 1, 2, or 3 above.

 

  B. Business Transactions That Must Be Disclosed Include:

 

  1. Any sale, exchange or lease of any property between the HMO and a party in interest.

 

  2. Any lending of money or other extension of credit between the HMO and a party in interest.

 

  3. Any furnishing for consideration of goods, services (including management services) or facilities between the HMO and the party in interest. This does not include salaries paid to employees for services provided in the normal course of their employment.

 

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  C. Information That Must Be Disclosed In The Transactions Between an HMO and a Party In Interest Includes:

 

  1. The name of the party in interest for each transaction.

 

  2. A description of each transaction and the quantity or units involved.

 

  3. The accrued dollar value of each transaction during the fiscal year.

 

  4. Justification of the reasonableness of each transaction.

 

If the Medicaid and BadgerCare HMO Contract is being renewed or extended, the HMO must disclose information on those business transactions that occurred during the prior contract period. If the Contract is an initial contract with Medicaid, but the HMO has operated previously in the commercial or Medicare markets, information on business transactions for the entire year preceding the initial contract period must be disclosed. The business transactions which must be reported are not limited to transactions related to serving Medicaid enrollment. All of these HMO business transactions must be reported.

 

PART B: MEMORANDUM OF UNDERSTANDING (MOU)

 

I. MOU Submission Requirements

 

The HMO must submit to the Department copies of new MOUs, or changes in existing MOUs for review and approval before they take effect. This requirement will be considered met if the Department has not responded within 15 business days after receipt of the MOU.

 

The HMO shall submit MOUs referred to in this Contract and this Addendum to the Department upon the Department’s request and during the certification process if required by the Department.

 

II. Emergency Services MOU or Contract

 

HMOs may have a contract or an MOU with hospitals or urgent care centers within the HMO’s service area(s) to ensure prompt and appropriate payment for emergency services.

 

The MOU Shall Provide For:

 

  1. The process for determining whether an emergency exists.

 

  2. The requirements and procedures for contacting the HMO before the provision of urgent or routine care.

 

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  3. Agreements, if any, between the HMO and the provider regarding indemnification, hold harmless, or any other deviation from malpractice or other legal liability which would attach to the HMO or provider in the absence of such an agreement.

 

  4. Payments for an appropriate medical screening examination to determine whether or not an emergency medical condition exists.

 

  5. Assurance of timely and appropriate provision of and payment for emergency services.

 

Unless a contract or MOU specifies otherwise, HMOs are liable to the extent that FFS would have been liable for the emergency situation. The Department reserves the right to resolve disputes between HMOs, hospitals and urgent care centers regarding emergency situations based on FFS criteria.

 

III. County and Other Human Service Agencies MOU or Contract Requirements for Services Ordered by the Courts

 

HMOs must make a “good faith” attempt to negotiate either an MOU or a contract with the county(ies) in their service area. See Article III, F, 11.

 

  A. MOU Requirement with Boards Created Under §. 51.42, 51.437 or 46.23, Wis. Stats.

 

At a minimum the MOU must specify the conditions under which the HMO will either reimburse the Board(s) or another contract provider, or directly cover medical services, including, but not limited to, examinations ordered by a court, specified by the Board’s designated assessment agency in an enrollee’s driver safety plan as provided under HFS 62. It is the responsibility of both the HMO and the Board to ensure that courts order the use of the HMO’s providers. If the court orders a non-HMO source to provide the treatment or evaluation, the HMO is liable for the cost up to the full Medicaid rate if the HMO could not have provided the service through its own provider arrangements. If the service was such that the HMO could reasonably have been expected to provide it through its own provider arrangements, the HMO is not liable. Reasonable arrangements, in this situation, are certified providers with facilities and services to safely meet the medical and psychiatric needs of the recipient within a prompt and reasonable time frame. The MOU shall further specify reimbursement arrangements between the HMO and the Board’s provider for assessments performed by the Board’s designated assessment agency under HFS 62, Intoxicated Driver Program rules. The MOU shall also specify other reporting and referral relationships if required by the Board or the HMO.

 

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  B. MOU Requirement with the Department of Social Services (DSS) Created Under s. 46.21 or 46.22, Wis. Stats., or the Human Service Department Created Under s. 46.23, Wis. Stats.

 

At a minimum the MOU must specify that the HMO will reimburse the DSS or its provider if the HMO cannot provide the treatment, or will directly cover medical services including examinations and treatment which are ordered by a court. It is the responsibility of both the HMO and the DSS to ensure that courts order the use of the HMO’s providers. If the court orders a non-HMO source to provide the treatment or evaluation, the HMO is liable for the cost up to the full Medicaid rate if the HMO could not have provided the service through its own provider arrangements. If the service was such that the HMO could reasonably have been expected to provide it through its own provider arrangements, the HMO is not liable. The MOU will also specify the reporting and referral relationships for suspected cases of child abuse or neglect pursuant to s. 48.981, Wis. Stats. The MOU shall also specify a referral agreement for HMO enrollees who are physically disabled and who may be in need of Supportive Home Care or other programming provided or purchased by the county agency. The MOU may specify that evaluations for substitute care will be provided by a provider acceptable to both parties; the DSS may require in the MOU that the HMO specify expert providers acceptable to the DSS and the HMO in dealing with court-related children’s services, victims of child abuse and neglect, and domestic abuse.

 

HMOs and counties may develop alternative MOU language, if both parties agree. However, all elements defined in 1 and 2 above must be addressed in the MOU. As an alternative to an MOU, HMOs may enter into contracts with the counties. Any contracts the HMO enters into with the counties must be in compliance with Part A of this Addendum and would supercede any MOU requirements.

 

IV. Required MOUs or Contracts

 

  A. Milwaukee County Common Carrier Transportation MOU

 

Refer to the sample Common Carrier Transportation MOU following this.

 

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MEMORANDUM OF UNDERSTANDING

BETWEEN

MILWAUKEE COUNTY MEDICAID AND BADGERCARE HMOS

AND

MILWAUKEE COUNTY DEPARTMENT OF HUMAN SERVICES

 

All Milwaukee County Medicaid Health Maintenance Organizations (HMOs) will provide common carrier transportation for their Medicaid and BadgerCare enrollees. Transportation services will be limited to:

 

Transportation of Medicaid and BadgerCare HMO members only.

 

Transportation of Medicaid and BadgerCare HMO members to and from Medicaid covered services only.

 

The HMO is responsible for arranging for the common carrier transportation and providing monthly costs to the Milwaukee County Department of Human Services (DHS), of the common carrier transportation provided. Monthly costs will include the information specified in the attachment. The DHS is responsible for reimbursing the HMO for mileage and an administration fee.

 

The HMO and DHS agree to facilitate effective communication between agencies, work together to resolve inter-agency coordination and communication problems, and inform staff from both the HMO and DHS about the policies and procedures for this cooperation, coordination and communication.

 

This agreement becomes effective when both the HMO and DHS have signed.

 

Milwaukee County Department of

Human Services

     

Milwaukee County

Health Maintenance Organization

Signature

         

Signature

   

Title

         

Title

   

Date

         

Date

   

 

-142-


Milwaukee County Medicaid/HMO Common Carrier Transportation

Monthly Invoice from HMO to County

 

(DATE)

 

Milwaukee County DHS

Financial Assistance Division Administrator

1220 West Vliet Street

Milwaukee, WI 53205

 

Dear Sir:

 

(HMO NAME)’s total transportation costs for the month of (MONTH, YEAR) was ($                          ). This amount includes transportation and administration fees.

 

Please remit the above dollar amount to:

 

(HMO NAME)

(AUTHORIZED INDIVIDUAL)

(ADDRESS)

 

Thank you.

 

Sincerely,

 

(NAME/HMO)

 

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  B. Prenatal Care Coordination (PNCC) MOU

 

The HMO must sign an MOU with all agencies in the HMO service area that are Medicaid-certified prenatal care coordination agencies. The MOU will be effective on the effective date of the agency’s PNCC Wisconsin Medicaid certification or when both the HMO and the PNCC agency have signed it, whichever is later. In addition, if the PNCC wants to negotiate additional provisions in the MOU, the HMO must negotiate in good faith and document those negotiations. Such documentation must be available to the Department for review on request.

 

The main purpose of the MOU is to ensure coordination of care between the HMO, that provides medical services, and the Prenatal Care Coordinating Agency that provides outreach risk assessment, care planning, care coordination, and follow-up.

 

Refer to the sample PNCC MOU following this page.

 

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MODEL MEMORANDUM OF UNDERSTANDING

BETWEEN

HEALTH MAINTENANCE ORGANIZATION

AND

PRENATAL CARE COORDINATION AGENCY

 

Prenatal care coordination services are paid FFS by the Wisconsin Medicaid Program for all recipients, including those enrolled in HMOs. The prenatal care coordination agencies (PNCC) are responsible for services which include outreach, risk assessment, care planning, care coordination and follow-up support to high-risk pregnant women. The HMOs are responsible for providing and managing medically necessary services. The successful provision of services to individual enrollees requires cooperation, coordination and communication between the HMO and the PNCC.

 

The HMO and the PNCC agree to facilitate effective communication between agencies, work to resolve inter-agency coordination and communication problems, and inform staff from both the HMO and the PNCC about the policies and procedures for this cooperation, coordination and communication.

 

Recognizing that these “clients-in-common” are at high risk for poor birth outcomes, the HMO and the PNCC agree to cooperate in removing access barriers, coordinating care and providing culturally competent services.

 

This agreement becomes effective on the date the PNCC is certified by Wisconsin Medicaid or on the date when both the HMO and the PNCC have signed it, whichever is later. It may be terminated in writing with two (2) weeks notice by either signer.

 

HMO       PNCC

Authorizing Signature

         

Authorizing Signature

   

Title

         

Title

   

Date

         

Date

   

 

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  C. School-Based Services (SBS) MOU

 

The HMO must sign an MOU with all School-Based Services (SBS) providers in the HMO service area who are Medicaid- certified. The MOU will be effective on the date when both the HMO and the SBS provider have signed it or when the SBS provider is Medicaid-certified, whichever is later. Refer to Article III, C, 10, e and Article III, E, 13 that contain more information regarding SBS providers.

 

Refer to the sample SBS MOU following this page.

 

-146-


MODEL MEMORANDUM OF UNDERSTANDING

BETWEEN

HEALTH MAINTENANCE ORGANIZATION

AND

SCHOOL DISTRICT OR CESA MEDICAID-CERTIFIED FOR THE SCHOOL BASED

SERVICES BENEFIT

 

School-based services are a benefit paid FFS by Wisconsin Medicaid for all school-enrolled recipients, including those enrolled in HMOs. The School-Based Service (SBS) provider is responsible for services provided in the schools such as occupational/physical/speech therapies, private duty or home care individualized nursing services, mental health services, testing services, school Individual Education Plan (IEP) services, and Individualized Family Service Program (IFSP) services. The HMOs are responsible for providing and managing medically necessary services outside of school settings. However, the schools cannot provide services in some situations, such as after school hours, during school vacations, and during the summer. Therefore, avoidance of duplication of services and promotion of continuity of care for Medicaid and BadgerCare HMO enrollees requires cooperation, coordination and communication between the HMO and the SBS provider.

 

The HMO and the SBS provider agree to facilitate effective communication between agencies, work to resolve inter-agency coordination and communication problems, and inform staff from both the HMO and the SBS provider about the policies and procedures for this cooperation, coordination and communication. Recognizing that these “clients-in-common” could receive duplicate services and could suffer from problems in continuity of care (e.g., when the school year ends in the middle of a series of treatments), the HMO and the SBS provider agree to cooperate in communicating information about the provision of services and in coordinating care.

 

This agreement becomes effective on the date when the SBS provider is certified by Wisconsin Medicaid or when both the HMO and the SBS provider have signed it, whichever is later. It may be terminated in writing with two weeks notice by either signer. The SBS provider is the School District or the CESA.

 

HMO       SBS Provider

Authorizing Signature

         

Authorizing Signature

   

Title

         

Title

   

Date

         

Date

   

 

-147-


ADDENDUM II

 

STANDARD ENROLLEE HANDBOOK LANGUAGE

 

INTERPRETER SERVICES

 

English –

  For help to translate or understand this, please call [1 -800-xxx-xxxx] (TTY).

Spanish –

  Si necesita ayuda para traducir o entender este texto, por favor llame al teléfono [1-800-xxx-xxxx] (TTY).

Russian –

  [GRAPHIC] [1-800-xxx-xxx] (TTY).

Hmong –

  Yog xav tau kev pab txhais cov ntaub ntawv no kom koj totaub, hu rau [1-800-xxx-xxxx] (TTY).

Laotian –

  [GRAPHIC] [1-800-xxx-xxxx] (TTY).

 

Interpreter services are provided free of charge to you.

 

IMPORTANT [HMO NAME] PHONE NUMBERS

 

Customer Service

   [1-800-xxx-xxxx]   

[Hours/Days Available]

Emergency Number

   [1-800-xxx-xxxx]   

Call 24 hours a day, 7 days a week

TDD/TTY

   [1-800-xxx-xxxx]     

 

WELCOME

 

Welcome to [HMO NAME]. As a member of [HMO NAME], you will receive all your health care from [HMO NAME] doctors, hospitals, and pharmacies. See [HMO NAME] Provider Directory for a list of these providers. You may also call our Customer Service Department at [1-800-xxx-xxxx]. Providers not accepting new patients are marked in the Provider Directory.

 

YOUR FORWARD ID CARD

 

Always carry your Forward ID card with you, and show it every time you get care. You may have problems getting care or prescriptions if you do not have your card with you. Also bring any other health insurance cards you may have.

 

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PRIMARY CARE PHYSICIAN (PCP)

 

It is important to call your primary care physician (PCP) first when you need care. This doctor will manage all your health care. If you think you need to see another doctor, or a specialist, ask your PCP. Your PCP will help you decide if you need to see another doctor, and give you a referral. Remember, you must get approval from your PCP before you see another doctor.

 

You can choose your primary care physician (PCP) from those available (NOTE: For women you may also see a women’s health specialist (for example a OB/GYN doctor or a nurse midwife) without a referral, in addition to choosing your PCP). There are HMO doctors who are sensitive to the needs of many cultures. To choose a PCP, or to change to a different PCP, call our Customer Service Department at [1-800-xxx-xxxx].

 

EMERGENCY CARE

 

Emergency care is care needed right away. This may be caused by an injury or a sudden illness. Some examples are:

 

Choking    Severe or unusual bleeding
Trouble breathing    Suspected poisoning
Serious broken bones    Suspected heart attack
Unconsciousness    Suspected stroke
Severe burns    Convulsions
Severe pain    Prolonged or repeated seizures

 

If you need emergency care, go to a [HMO NAME] provider for help if you can. BUT, if the emergency is severe, go to the nearest provider (hospital, doctor or clinic). You may want to call 911 or your local police or fire department emergency services if the emergency is severe.

 

If you must go to a [non-HMO NAME] hospital or provider, call [HMO NAME] at [1-800-xxx-xxxx] as soon as you can and tell us what happened. This is important so we can help you get follow up care.

 

Remember, hospital emergency rooms are for true emergencies only. Call your doctor or our 24-hour emergency number at [1-800-xxx-xxxx] before you go to the emergency room, unless your emergency is severe.

 

URGENT CARE

 

Urgent Care is care you need sooner than a routine doctor’s visit. Urgent care is not emergency care. Do not go to a hospital emergency room for urgent care unless your doctor tells you to go there. Some examples of urgent care are:

 

Most broken bones    Minor cuts
Sprains    Bruises
Non-severe bleeding    Most drug reactions
Minor burns     

 

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If you need urgent care, call [insert instructions here—call clinic, doctor, 24-hour number, nurse line, etc.] We will tell you where you can get care. You must get urgent care from [HMO NAME] doctors unless you get our approval to see a [non-HMO NAME] doctor.

 

Remember, do not go to a hospital emergency room for urgent care unless you get approval from [HMO NAME] first.

 

HOW TO GET MEDICAL CARE WHEN YOU ARE AWAY FROM HOME

 

Follow these rules if you need medical care but are too far away from home to go to your assigned primary care physician (PCP) or clinic.

 

For severe emergencies, go to the nearest hospital, clinic, or doctor.

 

For urgent or routine care away from home, you must get approval from us to go to a different doctor, clinic or hospital. This includes children who are spending time away from home with a parent or relative. Call us at [1-800-xxx-xxxx] for approval to go to a different doctor, clinic, or hospital.

 

PREGNANT WOMEN AND DELIVERIES

 

You must go to a [HMO NAME] hospital to have your baby. Talk to your [HMO NAME] doctor to make sure you understand which hospital you are to go to when it’s time to have your baby.

 

Also, talk to your doctor if you plan to travel in your last month of pregnancy. Because we want you to have a healthy birth and a good birthing experience, it may not be a good time for you and your unborn child to be traveling. We want you to have a healthy birth and your [HMO Name] doctor knows your history and is the best doctor to help you have a healthy birth. Do not go out of area to have your baby unless you have [HMO NAME] approval.

 

You may also wish to pick a doctor for your child before you give birth. We will be able to help you pick a doctor for your unborn child.

 

WHEN YOU MAY BE BILLED FOR SERVICES

 

It is very important to follow the rules when you get medical care so you are not billed for services. You must receive your care from [HMO NAME] providers, hospitals, and pharmacies unless you have our approval. The only exception is for severe emergencies.

 

If you travel outside of Wisconsin and need emergency services, health care providers can treat you and send claims to [HMO NAME]. You will have to pay for any service you get outside Wisconsin if the health care provider refuses to submit claims or refuses to accept [HMO NAME’s] payment as payment in full.

 

[HMO NAME] does not cover any service, including emergency services, provided outside of the United States, Canada and Mexico.

 

-150-


IF YOU ARE BILLED

 

If you receive a bill for services, call our Customer Service Department at [1-800-xxx-xxxx]. You do not have to pay for services that [HMO NAME] is required to provide you.

 

OTHER INSURANCE

 

If you have other insurance in addition to [HMO NAME], you must tell your doctor or other provider. Your health care provider must bill your other insurance before billing [HMO NAME]. If your [HMO NAME] doctor does not accept your other insurance, call the HMO Enrollment Specialist at 1-800-291-2002. The Enrollment Specialist can tell you how to match your HMO enrollment with your other insurance so you can use both insurance plans.

 

SERVICES COVERED BY [HMO NAME]

 

[HMO NAME] provides all medically necessary covered services. Some services may require a doctor’s order or a prior authorization. Covered services include:

 

Prescription drugs and certain over-the-counter drugs when ordered by a doctor

 

Services by doctors and nurses, including nurse practitioners and nurse midwives

 

Inpatient and outpatient hospital services

 

Laboratory and X-ray services

 

HealthCheck for members under 21 years of age, including referral for other medically necessary services

 

Certain podiatrists’ (foot doctors) services

 

Inpatient care at institutions for mental disease (care for persons 22-64 years of age is not included)

 

Optometrists’ (eye doctors) or opticians’ services, including eyeglasses

 

Mental health treatment

 

Substance abuse (drug and alcohol) services

 

Family planning services and supplies

 

The following services when a doctor gives a written order:

 

  Prostheses and other corrective support devices

 

  Hearing aids and other hearing services

 

  Home health care

 

  Personal care

 

-151-


  Independent nursing services

 

  Medical supplies and equipment

 

  Occupational therapy

 

  Physical therapy

 

  Speech therapy

 

  Respiratory therapy

 

  Nursing home services

 

  Medical Nutrition Counseling

 

  Hospice care

 

  Appropriate transportation to obtain medical care by ambulance or specialized medical vehicles

 

Certain dental services (not all dental services are covered) [Eliminate if HMO does not provide dental]

 

Certain chiropractic services [Eliminate if HMO does not provide chiropractic]

 

MENTAL HEALTH AND SUBSTANCE ABUSE SERVICES

 

[HMO NAME] provides mental health and substance abuse (drug and alcohol) services to all enrollees. If you need these services, call [PCP, gatekeeper, Customer Service, as appropriate].

 

FAMILY PLANNING SERVICES

 

We provide confidential family planning services to all enrollees. This includes minors. If you don’t want to talk to your primary care doctor about family planning, call our Customer Service Department at [1-800-xxx-xxx]. We will help you choose a [HMO NAME] family planning doctor who is different from your primary care doctor.

 

You can also go to any family planning clinic that will accept your Forward ID card even if the clinic is not part of [HMO NAME]. But we encourage you to receive family planning services from a [HMO NAME] doctor. That way we can better coordinate all your health care.

 

DENTAL SERVICES

 

[Note to HMO: Use statement 1. if you provide dental services. Use statement 2. if you do not provide dental services. If you provide dental services in only part of your service area, use both statements and list the appropriate counties with each statement.]

 

1. [HMO NAME] provides all covered dental services. But you must go to a [HMO NAME] dentist. See the Provider Directory or call the Customer Service Department at [1-800-xxx-xxxx] for the names of our dentists.

 

2. You may get dental services from any dentist who will accept your Forward ID card. Your dental services are provided by the State, not [HMO NAME].

 

-152-


Dental Emergency:

 

A dental emergency is an immediate dental service needed to treat dental pain, swelling, fever, infection, or injury to the teeth.

 

WHAT TO DO IF YOU OR YOUR CHILD HAS A DENTAL EMERGENCY

 

1. If you already have a dentist who is with HMO name:

 

  Call the dentist’s office.

 

  Identify yourself or your child as having a dental emergency.

 

  Tell the dentist’s office what the exact dental problem is. This may be something like a toothache or swollen face. Make sure the office understands that you or your child is having a “dental emergency.”

 

  Call us if you need help with transportation to your dental appointment.

 

2. If you do not currently have a dentist who is with HMO Name

 

  Call {HMO specific dental gatekeeper or HMO}. Tell us that you/your child is having a dental emergency. We can help you get dental services.

 

  Tell us if you need a ride to the dentist’s office.

 

  Alternative language for HMO’s whose dental gatekeeper handles appointment for emergencies. Call [HMO NAME] if you need help with transportation to the dentist’s office. We can help with transportation.

 

For help with a dental emergency call [xxx-xxx-xxxx].

 

CHIROPRACTIC SERVICES

 

[Note to HMO: Use statement 1. if you provide chiropractic services. Use statement 2. if you do not provide chiropractic services.]

 

1. [HMO NAME] provides covered chiropractic services. But you must go to a [HMO NAME] chiropractor. See the Provider Directory or call the Customer Service Department at [1-800-xxx-xxxx] for the names of our chiropractors.

 

2. You may get chiropractic services from any chiropractor who will accept your Forward ID card. Your chiropractic services are provided by the State, not [HMO NAME].

 

HEALTHCHECK

 

HealthCheck is a preventive health checkup program for members under the age of 21. The HealthCheck program covers complete health checkups. These checkups are very important for children’s health. Your child may look and feel well, yet may have a health problem. Your doctor wants to see your children for regular checkups, not just when they are sick.

 

-153-


The HealthCheck health program has three purposes:

 

1. To find and treat children’s health problems early,

 

2. To let you know about the special child health services you can receive, and

 

3. To make your children eligible for some health care not otherwise covered.

 

The HealthCheck program covers the care for any health problems found during the checkup including medical care, eye care and dental care.

 

The HealthCheck checkup includes:

 

a health history

 

physical exam

 

developmental assessment

 

hearing and vision test

 

blood and urine lab tests

 

complete immunizations (shots)

 

Children age three and older will be referred to a dentist. You will receive help in choosing and getting to a dentist.

 

[HMO NAME] will help arrange for transportation for HealthCheck visits. Call our Customer Service Department a [1-800-xxx-xxxx].

 

Ask your child’s primary care doctor (PCP) when your child should have his/her next HealthCheck exam or call our Customer Service Department at [1-800-xxx-xxxx] for more information.

 

TRANSPORTATION

 

(Note to HMO: Use statement 1. if you arrange transportation for your enrollees. Use statement 2. if you do not arrange transportation for your enrollees. Use statement 3. if you arrange transportation in only part of your service area.)

 

1. Bus or taxi rides to receive care are arranged by [HMO NAME]. Call our Customer Service Department at [1-800-xxx-xxxx] if you need a ride.

 

2. Bus or taxi rides to receive care are arranged by your county Department of Social or Human Services Call them for information.

 

3. Bus or taxi rides to receive care are arranged by [HMO NAME] if you live in [INSERT COUNTIES]. Call our Customer Service Department at [1-800-xxx-xxxx] if you need a ride. If you live in a county that is not listed, please call your county Department of Social or Human Services for information about arranging a ride.

 

-154-


AMBULANCE

 

[HMO NAME] covers ambulance service for Emergency Care. We may also cover this service at other times, but you must have approval for all non-emergency ambulance trips. Call our Customer Service Department at [1-800-xxx-xxxx] for approval.

 

SPECIAL MEDICAL VEHICLE (SMV)

 

[HMO NAME] covers transportation by special vehicle for those in wheelchairs. We may also cover this service for others if your doctor asks for it. Call our Customer Service Department at [1-800-xxx-xxxx] if you need this service.

 

IF YOU MOVE

 

If you are planning to move, contact your county Department of Social or Human Services. If you move to a different county, you must also contact the Department of Social or Human Services in your new county to update your eligibility.

 

If you move out of [HMO NAME’S] service area, call the HMO Enrollment Specialist at 1-800 291-2002. [HMO NAME] will only provide emergency care if you move out of our service area. The Enrollment Specialist will help you choose an HMO that serves your area.

 

HEALTH INSURANCE AFTER YOUR ELIGIBILITY ENDS

 

You have the right to purchase a private health insurance policy from [HMO NAME] when your eligibility ends. Call our Customer Service Department at [1-800-xxx-xxxx]. If you decide to purchase a policy from us, you have 30 days after the date your eligibility ends to apply.

 

SECOND MEDICAL OPINION

 

A second medical opinion on recommended surgeries may be appropriate in some cases. Contact your doctor or our Customer Service Department for information.

 

HMO EXEMPTIONS

 

An HMO exemption means you are not required to join an HMO to receive your health care benefits. Most exemptions are granted for only a short period of time so you can complete a course of treatment before you are enrolled in an HMO. If you think you need an exemption from HMO enrollment, call the HMO Enrollment Specialist at 1-800-291-2002 for more information.

 

LIVING WILL OR POWER OF ATTORNEY FOR HEALTH CARE

 

You have a right to make decisions about your medical care. You have a right to accept or refuse medical or surgical treatment. You also have the right to plan and direct the types of health care you may receive in the future if you become unable to express your wishes. You can let your doctor know about your feelings by completing a living will or power of attorney for health care form. Contact your doctor for more information.

 

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RIGHT TO MEDICAL RECORDS

 

You have the right to ask for copies of your medical record from your provider(s). We can help you get copies of these records. Please call [1-800-xxx-xxxx] for help. Please note: You may have to pay to copy your medical record. You also may correct wrong information in your medical records if your doctor agrees to the correction.

 

[HMO NAME’S] MEMBER ADVOCATE

 

[HMO NAME] has a Member Advocate to help you get the care you need. The Advocate can answer your questions about getting health care from [HMO NAME]. The Advocate can also help you solve any problems you may have getting health care from [HMO NAME]. You can reach the Advocate at [1-800-xxx-xxxx].

 

STATE OF WISCONSIN HMO OMBUDSMAN PROGRAM

 

The State has Ombudsmen who can help you with any questions or problems you have as an HMO member. The Ombudsman can tell you how to get the care you need from your HMO. The Ombudsman can also help you solve problems or complaints you may have about the HMO Program or your HMO. Call 1-800-760-0001 and ask to speak to an Ombudsman.

 

COMPLAINTS, GRIEVANCES AND APPEALS

 

We would like to know if you have a complaint about your care at [HMO NAME]. Please call [HMO NAME’S] Member Advocate at [1-800-xxx-xxxx] if you have a complaint. Or you can write to us at:

 

[HMO name and mailing address]

 

If you want to talk to someone outside of [HMO NAME] about the problem, call the HMO Enrollment Specialist at 1-800-291-2002. The Enrollment Specialist may be able to help you solve the problem, or can help you write a formal grievance to [HMO NAME] or to the Wisconsin Managed Care Program. The address to complain to the Wisconsin Managed Care Program is:

 

Wisconsin Managed Care

Ombudsman

P. O. Box 6470

Madison, WI 53716-0470

1-800-760-0001

 

If your complaint or grievance needs action right away because a delay in treatment would greatly increase the risk to your health, please call [HMO NAME] as soon as possible at [1-800-xxx-xxxx].

 

We cannot treat you differently than other members because you file a complaint or grievance. Your health care benefits will not be affected.

 

-156-


You have the right to appeal to the State of Wisconsin Division of Hearings and Appeals (DHA) for a Fair Hearing if you believe your benefits are wrongly denied, limited, reduced, delayed or stopped by [HMO NAME]. An appeal must be made no later than 45 days after the date of the action being appealed. If you appeal this action to DHA before the effective date, the service may continue. You may need to pay for the cost of services if the hearing decision is not in your favor.

 

If you want a Fair Hearing, send a written request to:

 

Department of Administration

Division of Hearings and Appeals

P. O. Box 7875

Madison, WI 53707-7875

 

The hearing will be held in the county where you live. You have the right to bring a friend or be represented at the hearing. If you need a special arrangement for a disability, or for English language translation, please call (608) 266-3096 (voice) or (608) 264-9853 (hearing impaired).

 

We cannot treat you differently than other members because you request a Fair Hearing. Your health care benefits will not be affected.

 

If you need help writing a request for a Fair Hearing, please call:

 

Wisconsin Managed Care Ombudsman   

1-800-760-0001

or

    
HMO Enrollment Specialist   

1-800-291-2002

 

PHYSICIAN INCENTIVE PLAN

 

You are entitled to ask if we have special financial arrangements with our physicians that can affect the use of referrals and other services you might need. To get this information, call our Customer Service Department at [1-800-xxx-xxxx] and request information about our physician payment arrangements.

 

PROVIDER CREDENTIALS

 

You have the right to information about our providers that includes the provider’s education, Board certification and recertification. To get this information, call our Customer Service Department at [1-800-xxx-xxxx].

 

MEMBER RIGHTS

 

You have the right to ask for an interpreter and have one provided to you during any Medicaid/ BadgerCare covered service.

 

You have the right to receive the information provided in this member handbook in another language or another format.

 

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You have the right to receive health care services as provided for in Federal and State law. All covered services must be available and accessible to you. When medically appropriate, services must be available 24 hours a day, 7 days a week.

 

You have the right to receive information about treatment options including the right to request a second opinion.

 

You have the right to make decisions about your health care. You have the right to be treated with dignity and respect.

 

You have the right to be free from any form of restraint or seclusion used as a means of force, control, ease or reprisal.

 

YOUR CIVIL RIGHTS

 

[HMO NAME] provides covered services to all eligible members regardless of:

 

Age

 

Race

 

Religion

 

Color

 

Disability

 

Sex

 

Sexual Orientation

 

National Origin

 

Marital Status

 

Arrest or Conviction Record

 

Military Participation

 

All medically necessary covered services are available to all members. All services are provided in the same manner to all members.

 

All persons or organizations connected with [HMO Name] who refer or recommend members for services shall do so in the same manner for all members.

 

Translating or interpreting services are available for those members who need them. This service is free.

 

-158-


ADDENDUM III

 

ACTUARIAL BASIS

 

HMO Rate Regions and Established Counties

 

Region 1: Duluth/Superior


  

Region 2: Wausau/Rhinelander


02

   Ashland    85    Red Cliff RNIP    21    Forest    60    Taylor

04

   Bayfield    89    Bad River    34    Langlade    63    Vilas

07

   Burnett    94    Lac Courte RNIP    35    Lincoln    86    Stockbridge RNIP

16

   Douglas    95    St. Croix RNIP    37    Marathon    87    Potawatomi RNIP

26

   Iron              43    Oneida    88    Lac du Flambeau RNIP

57

   Sawyer              50    Price    91    Sokaogon RNIP

65

   Washburn              58    Shawano          

Region 3: Green Bay


  

Region 4: Twin Cities


05

   Brown    38    Marinette    03    Barron    47    Pierce

15

   Door    42    Oconto    09    Chippewa    48    Polk

19

   Florence    72    Menominee    17    Dunn    54    Rusk

31

   Kewaunee    84    Menominee RNIP    46    Pepin    55    St. Croix

36

   Manitowoc                              

Region 5: Marshfield/Stevens Point


  

Region 6: Appleton/Oshkosh


01

   Adams    39    Marquette    08    Calumet    92    Oneida RNIP

09

   Clark    49    Portage    20    Fond Du Lac          

24

   Green Lake    69    Waushara    43    Outagamie          

27

   Jackson    71    Wood    68    Waupaca          

29

   Juneau              70    Winnebago          

Region 7: LaCrosse


  

Region 8: Madison/South Central


06

   Buffalo    61    Trempealeau    11    Columbia    28    Jefferson

12

   Crawford    62    Vernon    14    Dodge    33    Lafayette

32

   LaCrosse              22    Grant    53    Rock

41

   Monroe              23    Green    56    Sauk

52

   Richland              25    Iowa          

Region 9: Southeast Wisconsin


  

Established Counties


5

   Ozaukee              13    Dane          

51

   Racine              18    Eau Claire          

59

   Sheboygan              30    Kenosha          

64

   Walworth              40    Milwaukee          

66

   Washington              67    Waukesha          

 

-159-


Addendum III - Rate Period May-December 2004

Duluth/Superior Region

 

AFDC/HS Children  
1   

Eligibility Groups

     ADFC and Healthy Start Children  
2   

Medical Status Codes

    
 
 
31, 32, 38, 39, CC, CM, E2, GC, GE,
N1, N2, PC, UA, WH, WN, WU, X1,
X2, X3, X4
 
 
 
          All

    Dental
No Chiro


   

Chiro

No Dental


    No Dental
& No Chiro


 
3   

Managed Care Equivalency (MCE)

   $ 167.50     $ 166.87     $ 162.02     $ 161.39  
4   

Capitation Rate

   $ 136.49     $ 135.54     $ 130.53     $ 129.58  
5   

Age/Gender Factors

     See Attached Addendum III - A  
6   

Capitation By Service Category

     See Attached Addendum III - B  
7   

Final Capitation Rates by Age/Gender

     See Attached Addendum III - C  
8   

Discount

     18.5 %     18.8 %     19.4 %     19.7 %
Healthy Start Pregnant Women  
1   

Eligibility Groups

     Healthy Start Pregnant Women  
2   

Medical Status Codes

     95, A6, A7, A8, A9, E3, E4, PW, P1  
          All

    Dental
No Chiro


   

Chiro

No Dental


    No Dental
& No Chiro


 
3   

MCE

   $ 932.89     $ 931.12     $ 928.39     $ 926.62  
4   

Cap Rate

   $ 629.80     $ 628.73     $ 623.47     $ 622.40  
5   

Discount

     32.5 %     32.5 %     32.8 %     32.8 %

 

4/14/04


Addendum III - Rate Period May-December 2004

Wausau/Rhinelander Region

 

AFDC/HS Children  
1   

Eligibility Groups

     ADFC and Healthy Start Children  
2   

Medical Status Codes

    
 
 
31, 32, 38, 39, CC, CM, E2, GC, GE,
N1, N2, PC, UA, WH, WN, WU, X1,
X2, X3, X4
 
 
 
          All

    Dental
No Chiro


    Chiro No
Dental


    No Dental
& No Chiro


 
3   

Managed Care Equivalency (MCE)

   $ 141.54     $ 140.92     $ 135.60     $ 134.98  
4   

Capitation Rate

   $ 134.93     $ 134.06     $ 129.50     $ 128.63  
5   

Age/Gender Factors

     See Attached Addendum III - A  
6   

Capitation By Service Category

     See Attached Addendum III - B  
7   

Final Capitation Rates by Age/Gender

     See Attached Addendum III - C  
8   

Discount

     4.7 %     4.9 %     4.5 %     4.7 %
Healthy Start Pregnant Women  
1   

Eligibility Groups

     Healthy Start Pregnant Women  
2   

Medical Status Codes

     95, A6, A7, A8, A9, E3, E4, PW, P1  
          All

    Dental
No Chiro


   

Chiro

No Dental


    No Dental
& No Chiro


 
3   

MCE

   $ 674.34     $ 672.77     $ 672.64     $ 671.07  
4   

Cap Rate

   $ 599.03     $ 597.71     $ 595.63     $ 594.31  
5   

Discount

     11.2 %     11.2 %     11.4 %     11.4 %

 

4/14/04


Addendum III - Rate Period May-December 2004

Green Bay Region

 

AFDC/HS Children  
1   

Eligibility Groups

     ADFC and Healthy Start Children  
2   

Medical Status Codes

    
 
 
31, 32, 38, 39, CC, CM, E2, GC, GE,
N1, N2, PC, UA, WH, WN, WU, X1,
X2, X3, X4
 
 
 
          All

    Dental
No Chiro


    Chiro No
Dental


    No Dental
& No Chiro


 
3   

Managed Care Equivalency (MCE)

   $ 161.93     $ 161.62     $ 155.65     $ 155.34  
4   

Capitation Rate

   $ 128.72     $ 127.96     $ 123.10     $ 122.34  
5   

Age/Gender Factors

     See Attached Addendum III - A  
6   

Capitation By Service Category

     See Attached Addendum III - B  
7   

Final Capitation Rates by Age/Gender

     See Attached Addendum III - C  
8   

Discount

     20.5 %     20.8 %     20.9 %     21.2 %
Healthy Start Pregnant Women  
1   

Eligibility Groups

     Healthy Start Pregnant Women  
2   

Medical Status Codes

     95, A6, A7, A8, A9, E3, E4, PW, P1  
          All

    Dental
No Chiro


   

Chiro

No Dental


    No Dental
& No Chiro


 
3   

MCE

   $ 753.72     $ 752.75     $ 750.36     $ 749.39  
4   

Cap Rate

   $ 591.22     $ 590.60     $ 587.73     $ 587.12  
5   

Discount

     21.6 %     21.5 %     21.7 %     21.7 %

 

4/14/04


Addendum III - Rate Period May-December 2004

Twin Cities Region

 

AFDC/HS Children  

1

  

Eligibility Groups

     ADFC and Healthy Start Children  

2

  

Medical Status Codes

    
 
 
31, 32, 38, 39, CC, CM, E2, GC, GE,
N1, N2, PC, UA, WH WN, WU, X1, X2,
X3, X4
 
 
 
          All

   

Dental

No Chiro


   

Chiro

No Dental


   

No Dental

& No Chiro


 

3

  

Managed Care Equivalency (MCE)

   $ 165.20     $ 164.15     $ 159.93     $ 158.88  

4

  

Capitation Rate

   $ 142.17     $ 140.40     $ 134.25     $ 132.48  

5

  

Age/Gender Factors

     See Attached Addendum III - A  

6

  

Capitation By Service Category

     See Attached Addendum III - B  

7

  

Final Capitation Rates by Age/Gender

     See Attached Addendum III - C  

8

  

Discount

     13.9 %     14.5 %     16.1 %     16.6 %
Healthy Start Pregnant Women  

1

  

Eligibility Groups

     Healthy Start Pregnant Women  

2

  

Medical Status Codes

     95, A6, A7, A8, A9, E3, E4, PW, P1  
          All

   

Dental

No Chiro


   

Chiro

No Dental


   

No Dental

& No Chiro


 

3

  

MCE

   $ 875.27     $ 872.93     $ 871.87     $ 869.53  

4

  

Cap Rate

   $ 599.09     $ 597.44     $ 592.54     $ 590.88  

5

  

Discount

     31.6 %     31.6 %     32.0 %     32.0 %

 

4/14/04


Addendum III - Rate Period May-December 2004

Marshfield/Stevens Point Region

 

AFDC/HS Children  

1

  

Eligibility Groups

     ADFC and Healthy Start Children  

2

  

Medical Status Codes

    
 
 
31, 32, 38, 39, CC, CM, E2, GC, GE,
N1, N2, PC, UA, WH WN, WU, X1, X2,
X3, X4
 
 
 
          All

   

Dental

No Chiro


   

Chiro

No Dental


   

No Dental

& No Chiro


 

3

  

Managed Care Equivalency (MCE)

   $ 140.33     $ 139.51     $ 133.55     $ 132.73  

4

  

Capitation Rate

   $ 133.82     $ 133.01     $ 127.72     $ 126.91  

5

  

Age/Gender Factors

     See Attached Addendum III - A  

6

  

Capitation By Service Category

     See Attached Addendum III - B  

7

  

Final Capitation Rates by Age/Gender

     See Attached Addendum III - C  

8

  

Discount

     4.6 %     4.7 %     4.4 %     4.4 %
Healthy Start Pregnant Women  

1

  

Eligibility Groups

     Healthy Start Pregnant Women  

2

  

Medical Status Codes

     95, A6, A7, A8, A9, E3, E4, PW, P1  
          All

   

Dental

No Chiro


   

Chiro

No Dental


   

No Dental

& No Chiro


 

3

  

MCE

   $ 717.67     $ 715.93     $ 713.65     $ 711.91  

4

  

Cap Rate

   $ 612.63     $ 611.40     $ 608.82     $ 607.58  

5

  

Discount

     14.6 %     14.6 %     14.7 %     14.7 %

 

4/14/04


Addendum III - Rate Period May-December 2004

Appleton/Oshkosh Region

 

AFDC/HS Children  

1

  

Eligibility Groups

     ADFC and Healthy Start Children  

2

  

Medical Status Codes

    
 
 
31, 32, 38, 39, CC, CM, E2, GC, GE,
N1, N2, PC, UA, WH WN, WU, X1, X2,
X3, X4
 
 
 
          All

   

Dental

No Chiro


   

Chiro

No Dental


   

No Dental

& No Chiro


 

3

  

Managed Care Equivalency (MCE)

   $ 161.03     $ 160.57     $ 154.22     $ 153.76  

4

  

Capitation Rate

   $ 129.74     $ 128.88     $ 123.96     $ 123.10  

5

  

Age/Gender Factors

     See Attached Addendum III - A  

6

  

Capitation By Service Category

     See Attached Addendum III - B  

7

  

Final Capitation Rates by Age/Gender

     See Attached Addendum III - C  

8

  

Discount

     19.4 %     19.7 %     19.6 %     19.9 %
Healthy Start Pregnant Women  

1

  

Eligibility Groups

     Healthy Start Pregnant Women  

2

  

Medical Status Codes

     95, A6, A7, A8, A9, E3, E4, PW, P1  
          All

   

Dental

No Chiro


   

Chiro

No Dental


   

No Dental

& No Chiro


 

3

  

MCE

   $ 774.53     $ 772.58     $ 769.18     $ 767.23  

4

  

Cap Rate

   $ 590.52     $ 589.85     $ 585.87     $ 585.20  

5

  

Discount

     23.8 %     23.7 %     23.8 %     23.7 %

 

4/14/04


Addendum III - Rate Period May-December 2004

La Crosse Region

 

AFDC/HS Children  
1        

Eligibility Groups

     ADFC and Healthy Start Children  
2        

Medical Status Codes

    
 
 
31, 32, 38, 39, CC, CM, E2, GC, GE,
N1, N2, PC, UA, WHWN, WU, X1, X2,
X3, X4
 
 
 
               All

    Dental
No Chiro


   

Chiro

No Dental


    No Dental
& No Chiro


 
3        

Managed Care Equivalency (MCE)

   $ 138.75     $ 137.73     $ 131.62     $ 130.60  
4        

Capitation Rate

   $ 128.54     $ 127.43     $ 122.51     $ 121.40  
5        

Age/Gender Factors

     See Attached Addendum III - A  
6        

Capitation By Service Category

     See Attached Addendum III - B  
7        

Final Capitation Rates by Age/Gender

     See Attached Addendum III - C  
8        

Discount 7.4%

     7.4 %     7.5 %     6.9 %     7.0 %
Healthy Start Pregnant Women  
1        

Eligibility Groups

     Healthy Start Pregnant Women  
2        

Medical Status Codes

     95, A6, A7, A8, A9, E3, E4, PW, P1  
               All

   

Dental

No Chiro


   

Chiro

No Dental


    No Dental
& No Chiro


 
3        

MCE

   $ 723.50     $ 721.38     $ 719.14     $ 717.02  
4        

Cap Rate

   $ 598.95     $ 597.72     $ 593.87     $ 592.64  
5        

Discount

     17.2 %     17.1 %     17.4 %     17.3 %

 

4/14/04


Addendum III - Rate Period May-December 2004

Madison Region

 

AFDC/HS Children  
1   

Eligibility Groups

     ADFC and Healthy Start Children  
2   

Medical Status Codes

    
 
 
31, 32, 38, 39, CC, CM, E2, GC, GE, N1,
N2, PC, UA, WHWN, WU, X1, X2, X3,
X4
 
 
 
          All

    Dental
No Chiro


    Chiro
No Dental


    No Dental
& No Chiro


 
3   

Managed Care Equivalency (MCE)

   $ 153.40     $ 153.03     $ 146.51     $ 146.14  
4   

Capitation Rate

   $ 146.32     $ 145.79     $ 139.68     $ 139.15  
5   

Age/Gender Factors

     See Attached Addendum III - A  
6   

Capitation By Service Category

     See Attached Addendum III - B  
7   

Final Capitation Rates by Age/Gender

     See Attached Addendum III - C  
8   

Discount

     4.6 %     4.7 %     4.7 %     4.8 %
Healthy Start Pregnant Women  
1   

Eligibility Groups

     Healthy Start Pregnant Women  
2   

Medical Status Codes

     95, A6, A7, A8, A9, E3, E4, PW, P1  
          All

    Dental
No Chiro


    Chiro
No Dental


    No Dental
& No Chiro


 
3   

MCE

   $ 819.75     $ 818.66     $ 814.47     $ 813.38  
4   

Cap Rate

   $ 618.05     $ 617.43     $ 613.21     $ 612.58  
5   

Discount

     24.6 %     24.6 %     24.7 %     24.7 %

 

4/14/04


Addendum III - Rate Period May-December 2004

SE Wisconsin Region

 

AFDC/HS Children  
1        

Eligibility Groups

     ADFC and Healthy Start Children  
2        

Medical Status Codes

    
 
 
31, 32, 38, 39, CC, CM, E2, GC, GE, N1,
N2, PC, UA, WHWN, WU, X1, X2, X3,
X4
 
 
 
               All

    Dental
No Chiro


   

Chiro

No Dental


    No Dental
& No Chiro


 
3        

Managed Care Equivalency (MCE)

   $ 147.99     $ 147.59     $ 143.04     $ 142.64  
4        

Capitation Rate

   $ 137.62     $ 137.17     $ 131.96     $ 131.51  
5        

Age/Gender Factors

     See Attached Addendum III - A  
6        

Capitation By Service Category

     See Attached Addendum III - B  
7        

Final Capitation Rates by Age/Gender

     See Attached Addendum III - C  
8        

Discount

     7.0 %     7.1 %     7.7 %     7.8 %
Healthy Start Pregnant Women  
1        

Eligibility Groups

     Healthy Start Pregnant Women  
2        

Medical Status Codes

     95, A6, A7, A8, A9, E3, E4, PW, P1  
               All

    Dental
No Chiro


    Chiro
No Dental


    No Dental
& No Chiro


 
3        

MCE

   $ 810.83     $ 809.70     $ 807.93     $ 806.80  
4        

Cap Rate

   $ 603.54     $ 602.97     $ 600.16     $ 599.59  
5        

Discount

     25.6 %     25.5 %     25.7 %     25.7 %

 

4/14/04


Addendum III - Rate Period May-December 2004

Milwaukee County

 

     AFDC/HS Children  

1

  

Eligibility Groups

     ADFC and Healthy Start Children  

2

  

Medical Status Codes

    
 
 
31, 32, 38, 39, CC, CM, E2, GC, GE,
N1, N2, PC, UA, WH WN, WU, X1,
X2, X3, X4
 
 
 
          All

    Dental
No Chiro


    Chiro No
Dental


    No Dental
& No Chiro


 

3

  

Managed Care Equivalency (MCE)

   $ 155.06     $ 154.75     $ 150.95     $ 150.64  

4

  

Capitation Rate

   $ 147.93     $ 147.78     $ 142.56     $ 142.41  

5

  

Age/Gender Factors

     See Attached Addendum III - A  

6

  

Capitation By Service Category

     See Attached Addendum III - B  

7

  

Final Capitation Rates by Age/Gender

     See Attached Addendum III - C  

8

  

Discount

     4.6 %     4.5 %     5.6 %     5.5 %
     Healthy Start Pregnant Women  

1

  

Eligibility Groups

     Healthy Start Pregnant Women  

2

  

Medical Status Codes

     95, A6, A7, A8, A9, E3, E4, PW, P1  
          All

    Dental
No Chiro


    Chiro No
Dental


    No Dental
& No Chiro


 

3

  

MCE

   $ 940.03     $ 939.23     $ 936.64     $ 935.84  

4

  

Cap Rate

   $ 722.72     $ 722.51     $ 720.77     $ 720.56  

5

  

Discount

     23.1 %     23.1 %     23.0 %     23.0 %

 

4/14/04


Addendum III - Rate Period May-December 2004

Dane County

 

AFDC/HS Children  

1

  

Eligibility Groups

     ADFC and Healthy Start Children  

2

  

Medical Status Codes

    
 
 
31, 32, 38, 39, CC, CM, E2, GC, GE,
N1, N2, PC, UA, WH WN, WU, X1,
X2, X3, X4
 
 
 
          All

    Dental
No Chiro


    Chiro No
Dental


   

No Dental

& No Chiro


 

3

  

Managed Care Equivalency (MCE)

   $ 137.67     $ 137.41     $ 132.46     $ 132.20  

4

  

Capitation Rate

   $ 131.34     $ 130.75     $ 127.00     $ 126.41  

5

  

Age/Gender Factors

     See Attached Addendum III - A  

6

  

Capitation By Service Category

     See Attached Addendum III - B  

7

  

Final Capitation Rates by Age/Gender

     See Attached Addendum III - C  

8

  

Discount

     4.6 %     4.8 %     4.1 %     4.4 %
Healthy Start Pregnant Women  

1

  

Eligibility Groups

     Healthy Start Pregnant Women  

2

  

Medical Status Codes

     95, A6, A7, A8, A9, E3, E4, PW, P1  
          All

    Dental
No Chiro


    Chiro No
Dental


    No Dental
& No Chiro


 

3

  

MCE

   $ 809.01     $ 808.15     $ 806.00     $ 805.14  

4

  

Cap Rate

   $ 658.64     $ 658.20     $ 656.04     $ 655.60  

5

  

Discount

     18.6 %     18.6 %     18.6 %     18.6 %

 

4/14/04


Addendum III - Rate Period May-December 2004

Eau Claire County

 

AFDC/HS Children  

1

  

Eligibility Groups

     ADFC and Healthy Start Children  

2

  

Medical Status Codes

    
 
 
31, 32, 38, 39, CC, CM, E2, GC, GE,
N1, N2, PC, UA, WH WN, WU, X1,
X2, X3, X4
 
 
 
          All

    Dental
No Chiro


    Chiro No
Dental


   

No Dental

& No Chiro


 

3

  

Managed Care Equivalency (MCE)

   $ 160.77     $ 159.07     $ 155.50     $ 153.80  

4

  

Capitation Rate

   $ 132.68     $ 130.56     $ 126.66     $ 124.54  

5

  

Age/Gender Factors

     See Attached Addendum III - A  

6

  

Capitation By Service Category

     See Attached Addendum III - B  

7

  

Final Capitation Rates by Age/Gender

     See Attached Addendum III - C  

8

  

Discount

     17.5 %     17.9 %     18.5 %     19.0 %
Healthy Start Pregnant Women  

1

  

Eligibility Groups

     Healthy Start Pregnant Women  

2

  

Medical Status Codes

     95, A6, A7, A8, A9, E3, E4, PW, P1  
          All

    Dental
No Chiro


    Chiro No
Dental


    No Dental
& No Chiro


 

3

  

MCE

   $ 820.01     $ 817.16     $ 817.17     $ 814.32  

4

  

Cap Rate

   $ 720.77     $ 718.89     $ 717.70     $ 715.82  

5

  

Discount

     12.1 %     12.0 %     12.2 %     12.1 %

 

4/14/04


Addendum III - Rate Period May-December 2004

Kenosha County

 

AFDC/HS Children  

1

  

Eligibility Groups

     ADFC and Healthy Start Children  

2

  

Medical Status Codes

    
 
 
31, 32, 38, 39, CC, CM, E2, GC, GE,
N1, N2, PC, UA, WHWN, WU, X1,
X2, X3, X4
 
 
 
          All

   

Dental

No Chiro


    Chiro
No Dental


   

No Dental

& No Chiro


 

3

  

Managed Care Equivalency (MCE)

   $ 171.29     $ 171.12     $ 165.01     $ 164.84  

4

  

Capitation Rate

   $ 145.43     $ 145.19     $ 138.45     $ 138.21  

5

  

Age/Gender Factors

     See Attached Addendum III-A  

6

  

Capitation By Service Category

     See Attached Addendum III-B  

7

  

Final Capitation Rates by Age/Gender

     See Attached Addendum III-C  

8

  

Discount

     15.1 %     15.2 %     16.1 %     16.2 %
Healthy Start Pregnant Women  

1

  

Eligibility Groups

     Healthy Start Pregnant Women  

2

  

Medical Status Codes

     95, A6, A7, A8, A9, E3, E4, PW, P1  
          All

    Dental
No Chiro


   

Chiro

No Dental


    No Dental
& No Chiro


 

3

  

MCE

   $ 810.94     $ 810.62     $ 805.23     $ 804.91  

4

  

Cap Rate

   $ 668.00     $ 667.85     $ 663.17     $ 663.02  

5

  

Discount

     17.6 %     17.6 %     17.6 %     17.6 %

 

4/14/04


Addendum III-Rate Period May-December 2004

Waukesha County

 

AFDC/HS Children  

1

  

Eligibility Groups

     ADFC and Healthy Start Children  

2

  

Medical Status Codes

    
 

 
31, 32, 38, 39, CC, CM, E2, GC, GE,
N1, N2, PC, UA, WHWN, WU, X1,X2,

X3, X4
 
 

 
          All

    Dental
No Chiro


   

Chiro

No Dental


    No Dental
& No Chiro


 

3

  

Managed Care Equivalency (MCE)

   $ 171.57     $ 171.29     $ 166.81     $ 166.53  

4

  

Capitation Rate

   $ 153.50     $ 152.86     $ 147.17     $ 146.53  

5

  

Age/Gender Factors

     See Attached Addendum VII-A  

6

  

Capitation By Service Category

     See Attached Addendum VII-B  

7

  

Final Capitation Rates by Age/Gender

     See Attached Addendum VII-C  

8

  

Discount

     10.5 %     10.8 %     11.8 %     12.0 %
Healthy Start Pregnant Women  

1

  

Eligibility Groups

     Healthy Start Pregnant Women  

2

  

Medical Status Codes

     95, A6, A7, A8, A9, E3, E4, PW, P1  
          All

    Dental
No Chiro


   

Chiro

No Dental


    No Dental
& No Chiro


 

3

  

MCE

   $ 835.33     $ 834.86     $ 832.21     $ 831.74  

4

  

Cap Rate

   $ 616.11     $ 615.82     $ 612.06     $ 611.77  

5

  

Discount

     26.2 %     26.2 %     26.5 %     26.4 %

 

4/14/04


Addendum III - Rate Period May-December 2004

Duluth/Superior Rate Region

 

BadgerCare  

1

  

Eligibility Groups

     BadgerCare Children and Adults  

2

  

Medical Status Codes

     B1,B2, B3, B4, B5,B6, GP  
          All Services

    Dental
No Chiro


   

Chiro

No Dental


    No Dental
& No Chiro


 

3

  

MCE

   $ 180.68     $ 179.76     $ 174.40     $ 173.48  

4

  

Capitation Rate

   $ 147.96     $ 146.94     $ 141.50     $ 140.48  

5

  

Discount

     18.1 %     18.3 %     18.9 %     19.0 %

6

  

Age/Gender Factors

     See Attached Addendum III - D  

7

  

Capitation by Service Category

     See Attached Addendum III - E  

8

  

Final Capitation Rates by Age/Gender

     See Attached Addendum III - F  

 

4/14/04


Addendum III - Rate Period May-December 2004

Wausau/Rhinelander Rate Region

 

BadgerCare  

1

  

Eligibility Groups

     BadgerCare Children and Adults  

2

  

Medical Status Codes

     B1, B2, B3, B4, B5, B6, GP  
          All Services

    Dental
No Chiro


   

Chiro

No Dental


    No Dental
& No Chiro


 

3

  

MCE

   $ 174.54     $ 172.60     $ 170.54     $ 168.60  

4

  

Capitation Rate

   $ 152.33     $ 151.35     $ 146.21     $ 145.23  

5

  

Discount

     12.7 %     12.3 %     14.3 %     13.9 %

6

  

Age/Gender Factors

     See Attached Addendum III-D  

7

  

Capitation by Service Category

     See Attached Addendum III-E  

8

  

Final Capitation Rates by Age/Gender

     See Attached Addendum III-F  

 

4/14/04


Addendum III-Rate Period May-December 2004

Green Bay Rate Region

 

BadgerCare  

1

  

Eligibility Groups

     BadgerCare Children and Adults  

2

  

Medical Status Codes

     B1, B2, B3, B4, B5, B6, GP  
          All Services

    Dental
No Chiro


   

Chiro

No Dental


    No Dental
& No Chiro


 

3

  

MCE

   $ 190.09     $ 188.91     $ 184.40     $ 183.22  

4

  

Capitation Rate

   $ 148.39     $ 147.54     $ 141.92     $ 141.07  

5

  

Discount

     21.9 %     21.9 %     23.0 %     23.0 %

6

  

Age/Gender Factors

     See Attached Addendum III-D  

7

  

Capitation by Service Category

     See Attached Addendum III-E  

8

  

Final Capitation Rates by Age/Gender

     See Attached Addendum III-F  

 

4/14/04


Addendum III-Rate Period May-December 2004

Twin Cities Rate Region

 

BadgerCare  

1

  

Eligibility Groups

     BadgerCare Children and Adults  

2

  

Medical Status Codes

     B1, B2, B3, B4, B5, B6, GP  
          All Services

    Dental
No Chiro


   

Chiro

No Dental


    No Dental
& No Chiro


 

3

  

MCE

   $ 174.88     $ 173.48     $ 171.08     $ 169.68  

4

  

Capitation Rate

   $ 143.21     $ 141.43     $ 135.23     $ 133.45  

5

  

Discount

     18.1 %     18.5 %     21.0 %     21.4 %

6

  

Age/Gender Factors

     See Attached Addendum III-D  

7

  

Capitation by Service Category

     See Attached Addendum III-E  

8

  

Final Capitation Rates by Age/Gender

     See Attached Addendum III-F  

 

4/14/04


Addendum III - Rate Period May-December 2004

Marshfield/Stevens Point Rate Region

 

BadgerCare  

1

  

Eligibility Groups

     BadgerCare Children and Adults  

2

  

Medical Status Codes

     B1, B2, B3, B4, B5, B6, GP  
          All Services

    Dental
No Chiro


   

Chiro

No Dental


    No Dental
& No Chiro


 

3

  

MCE

   $ 170.24     $ 168.93     $ 162.95     $ 161.64  

4

  

Capitation Rate

   $ 146.51     $ 145.61     $ 139.87     $ 138.97  

5

  

Discount

     13.9 %     13.8 %     14.2 %     14.0 %

6

  

Age/Gender Factors

     See Attached Addendum III - D  

7

  

Capitation by Service Category

     See Attached Addendum III - E  

8

  

Final Capitation Rates by Age/Gender

     See Attached Addendum III - F  

 

4/14/04


Addendum III - Rate Period May-December 2004

Appleton/Oshkosh Rate Region

 

BadgerCare  

1

  

Eligibility Groups

     BadgerCare Children and Adults  

2

  

Medical Status Codes

     B1, B2, B3, B4, B5, B6, GP  
          All Services

   

Dental

No Chiro


   

Chiro

No Dental


    No Dental
& No Chiro


 

3

  

MCE

   $ 165.39     $ 164.74     $ 159.65     $ 159.00  

4

  

Capitation Rate

   $ 136.65     $ 135.74     $ 130.55     $ 129.64  

5

  

Discount

     17.4 %     17.6 %     18.2 %     18.5 %

6

  

Age/Gender Factors

     See Attached Addendum III - D  

7

  

Capitation by Service Category

     See Attached Addendum III - E  

8

  

Final Capitation Rates by Age/Gender

     See Attached Addendum III - F  

 

4/14/04


Addendum III - Rate Period May-December 2004

La Crosse Rate Region

 

BadgerCare  

1

  

Eligibility Groups

     BadgerCare Children and Adults  

2

  

Medical Status Codes

     B1, B2, B3, B4, B5, B6, GP  
          All Services

    Dental
No Chiro


   

Chiro

No Dental


    No Dental
& No Chiro


 

3

  

MCE

   $ 146.74     $ 145.50     $ 140.92     $ 139.68  

4

  

Capitation Rate

   $ 128.08     $ 126.98     $ 122.08     $ 120.98  

5

  

Discount

     12.7 %     12.7 %     13.4 %     13.4 %

6

  

Age/Gender Factors

     See Attached Addendum III - D  

7

  

Capitation by Service Category

     See Attached Addendum III - E  

8

  

Final Capitation Rates by Age/Gender

     See Attached Addendum III - F  

 

4/14/04


Addendum III - Rate Period May-December 2004

Madison/South Central WI Rate Region

 

BadgerCare  

1

  

Eligibility Groups

     BadgerCare Children and Adults  

2

  

Medical Status Codes

     B1, B2, B3, B4, B5, B6, GP  
          All Services

    Dental
No Chiro


    Chiro
No Dental


    No Dental
& No Chiro


 

3

  

MCE

   $ 175.16     $ 173.65     $ 168.71     $ 167.20  

4

  

Capitation Rate

   $ 142.93     $ 142.43     $ 136.45     $ 135.95  

5

  

Discount

     18.4 %     18.0 %     19.1 %     18.7 %

6

  

Age/Gender Factors

     See Attached Addendum III - D  

7

  

Capitation by Service Category

     See Attached Addendum III - E  

8

  

Final Capitation Rates by Age/Gender

     See Attached Addendum III - F  

 

4/14/04


Addendum III - Rate Period May-December 2004

SE Wisconsin Rate Region

 

BadgerCare  

1

  

Eligibility Groups

     BadgerCare Children and Adults  

2

  

Medical Status Codes

     B1, B2, B3, B4, B5, B6, GP  
          All Services

    Dental
No Chiro


    Chiro
No Dental


    No Dental
& No Chiro


 

3

  

MCE

   $ 187.27     $ 186.68     $ 182.12     $ 181.53  

4

  

Capitation Rate

   $ 146.01     $ 145.54     $ 140.00     $ 139.53  

5

  

Discount

     22.0 %     22.0 %     23.1 %     23.1 %

6

  

Age/Gender Factors

     See Attached Addendum III - D  

7

  

Capitation by Service Category

     See Attached Addendum III - E  

8

  

Final Capitation Rates by Age/Gender

     See Attached Addendum III - F  

 

4/14/04


Addendum III - Rate Period May-December 2004

Milwaukee County Rate Region

 

BadgerCare  

1

  

Eligibility Groups

     BadgerCare Children and Adults  

2

  

Medical Status Codes

     B1, B2, B3, B4, B5, B6, GP  
          All Services

    Dental
No Chiro


    Chiro
No Dental


    No Dental
& No Chiro


 

3

  

MCE

   $ 167.20     $ 166.70     $ 163.15     $ 162.65  

4

  

Capitation Rate

   $ 150.79     $ 150.64     $ 145.30     $ 145.15  

5

  

Discount

     9.8 %     9.6 %     10.9 %     10.8 %

6

  

Age/Gender Factors

     See Attached Addendum III - D  

7

  

Capitation by Service Category

     See Attached Addendum III - E  

8

  

Final Capitation Rates by Age/Gender

     See Attached Addendum III - F  

 

4/14/04


Addendum III - Rate Period May-December 2004

Dane County Rate Region

 

BadgerCare  

1

  

Eligibility Groups

     BadgerCare Children and Adults  

2

  

Medical Status Codes

     B1, B2, B3, B4, B5, B6, GP  
          All Services

    Dental
No Chiro


    Chiro
No Dental


    No Dental
& No Chiro


 

3

  

MCE

   $ 160.88     $ 160.12     $ 156.48     $ 155.72  

4

  

Capitation Rate

   $ 139.96     $ 139.36     $ 135.36     $ 134.76  

5

  

Discount

     13.0 %     13.0 %     13.5 %     13.5 %

6

  

Age/Gender Factors

     See Attached Addendum III - D  

7

  

Capitation by Service Category

     See Attached Addendum III - E  

8

  

Final Capitation Rates by Age/Gender

     See Attached Addendum III - F  

 

4/14/04


Addendum III - Rate Period May-December 2004

Eau Claire County Rate Region

 

BadgerCare  

1

  

Eligibility Groups

     BadgerCare Children and Adults  

2

  

Medical Status Codes

     B1, B2, B3, B4, B5, B6, GP  
          All Services

    Dental
No Chiro


    Chiro
No Dental


    No Dental
& No Chiro


 

3

  

MCE

   $ 171.13     $ 169.79     $ 168.26     $ 166.92  

4

  

Capitation Rate

   $ 145.08     $ 142.78     $ 138.49     $ 136.19  

5

  

Discount

     15.2 %     15.9 %     17.7 %     18.4 %

6

  

Age/Gender Factors

     See Attached Addendum III - D  

7

  

Capitation by Service Category

     See Attached Addendum III - E  

8

  

Final Capitation Rates by Age/Gender

     See Attached Addendum III - F  

 

4/14/04


Addendum III - Rate Period May-December 2004

Kenosha County Rate Region

 

BadgerCare  

1

  

Eligibility Groups

     BadgerCare Children and Adults  

2

  

Medical Status Codes

     B1, B2, B3, B4, B5, B6, GP  
          All Services

    Dental
No Chiro


    Chiro
No Dental


    No Dental
& No Chiro


 

3

  

MCE

   $ 214.46     $ 214.04     $ 208.08     $ 207.66  

4

  

Capitation Rate

   $ 151.07     $ 150.82     $ 143.79     $ 143.54  

5

  

Discount

     29.6 %     29.5 %     30.9 %     30.9 %

6

  

Age/Gender Factors

     See Attached Addendum III - D  

7

  

Capitation by Service Category

     See Attached Addendum III - E  

8

  

Final Capitation Rates by Age/Gender

     See Attached Addendum III - F  

 

4/14/04


Addendum III - Rate Period May-December 2004

Waukesha County Rate Region

 

BadgerCare  
1   

Eligibility Groups

     BadgerCare Children and Adults  
2   

Medical Status Codes

     B1, B2, B3, B4, B5, B6, GP  
          All Services

    Dental
No Chiro


    Chiro
No Dental


    No Dental
& No Chiro


 
3   

MCE

   $ 207.05     $ 206.67     $ 203.37     $ 202.99  
4   

Capitation Rate

   $ 170.12     $ 169.39     $ 163.10     $ 162.37  
5   

Discount

     17.8 %     18.0 %     19.8 %     20.0 %
6   

Age/Gender Factors

     See Attached Addendum III - D  
7   

Capitation by Service Category

     See Attached Addendum III - E  
8   

Final Capitation Rates by Age/Gender

     See Attached Addendum III - F  

 

4/14/04


Addendum III - A

 

AFDC-Related and Healthy Start Children Age/Gender Factors

For Use with 2004 AFDC-Related and Healthy Start Children Base Capitation Rates

 

Medical Services (Non-Dental, Non-Chiropractor)

 

          Region

Age Range


   Age Code

   1

   2

   3

   4

   5

   6

   7

   8

   9

   10

   11

   12

   13

   14

   Total

<1

   A    2.773    2.883    2.645    2.703    2.741    2.663    2.722    2.540    2.568    2.548    2.614    2.727    2.571    2.547    2.605

01-05

   B    0.520    0.540    0.496    0.507    0.514    0.499    0.510    0.476    0.481    0.478    0.490    0.511    0.482    0.477    0.488

06-14

   C    0.413    0.429    0.394    0.402    0.408    0.396    0.405    0.378    0.382    0.379    0.389    0.406    0.382    0.379    0.388

15-20F

   E    1.579    1.642    1.506    1.539    1.561    1.516    1.550    1.446    1.463    1.451    1.489    1.553    1.464    1.450    1.483

15-20M

   D    0.537    0.559    0.513    0.524    0.531    0.516    0.528    0.492    0.498    0.494    0.507    0.529    0.498    0.494    0.505

21-34F

   G    2.352    2.445    2.243    2.293    2.325    2.258    2.309    2.154    2.178    2.161    2.217    2.313    2.180    2.160    2.210

21-34M

   F    1.163    1.209    1.109    1.134    1.150    1.117    1.142    1.065    1.077    1.069    1.096    1.144    1.078    1.068    1.093

35+F

   I    2.837    2.950    2.707    2.766    2.805    2.724    2.786    2.599    2.628    2.608    2.675    2.790    2.630    2.606    2.666

35+M

   H    2.687    2.794    2.563    2.620    2.657    2.580    2.638    2.461    2.489    2.470    2.534    2.643    2.491    2.468    2.525
         
  
  
  
  
  
  
  
  
  
       
  
  
  

Composite

        1.000    1.000    1.000    1.000    1.000    1.000    1.000    1.000    1.000    1.000    1.000    1.000    1.000    1.000    1.000

 

Dental Services

 

          Region

Age Range


   Age Code

   1

   2

   3

   4

   5

   6

   7

   8

   9

   10

   11

   12

   13

   14

   Total

<1

   A    0.007    0.007    0.007    0.007    0.007    0.007    0.007    0.007    0.007    0.007    0.007    0.007    0.007    0.008    0.007

01-05

   B    0.714    0.729    0.755    0.752    0.735    0.761    0.730    0.718    0.739    0.674    0.722    0.760    0.708    0.780    0.712

06-14

   C    1.322    1.349    1.398    1.392    1.361    1.409    1.351    1.330    1.369    1.248    1.337    1.406    1.311    1.445    1.308

15-20F

   E    1.303    1.330    1.377    1.372    1.341    1.388    1.332    1.311    1.349    1.230    1.317    1.386    1.292    1.424    1.285

15-20M

   D    1.362    1.391    1.440    1.435    1.402    1.452    1.393    1.371    1.411    1.286    1.378    1.449    1.351    1.489    1.349

21-34F

   G    1.281    1.308    1.355    1.349    1.319    1.365    1.310    1.289    1.327    1.210    1.296    1.363    1.271    1.400    1.257

21-34M

   F    1.349    1.377    1.427    1.421    1.389    1.438    1.379    1.358    1.398    1.274    1.365    1.436    1.339    1.475    1.341

35+F

   I    1.379    1.408    1.458    1.452    1.420    1.470    1.410    1.388    1.429    1.302    1.395    1.467    1.368    1.507    1.351

35+M

   H    1.637    1.671    1.731    1.724    1.685    1.745    1.674    1.647    1.696    1.546    1.656    1.742    1.624    1.789    1.624
         
  
  
  
  
  
  
  
  
  
       
  
  
  

Composite

        1.000    1.000    1.000    1.000    1.000    1.000    1.000    1.000    1.000    1.000    1.000    1.000    1.000    1.000    1.000

 

Chiropractor Services

 

          Region

Age Range


   Age Code

   1

   2

   3

   4

   5

   6

   7

   8

   9

   10

   11

   12

   13

   14

   Total

<1

   A    0.300    0.325    0.320    0.325    0.315    0.327    0.308    0.277    0.297    0.249    0.287    0.335    0.275    0.321    0.287

01-05

   B    0.291    0.315    0.311    0.315    0.306    0.317    0.299    0.269    0.288    0.241    0.278    0.324    0.266    0.311    0.275

06-14

   C    0 802    0 869    0 857    0 869    0 843    0.875    0.824    0.742    0.794    0.665    0.767    0.895    0.734    0.858    0.745

15-20F

   E    1.928    2.090    2.061    2.089    2.028    2.104    1.983    1.784    1.909    1.599    1.845    2.151    1.766    2.063    1.778

15-20M

   D    1.687    1.829    1.803    1.829    1.775    1.841    1.735    1.561    1.671    1.400    1.614    1.883    1.545    1.806    1.574

21-34F

   G    2.905    3.150    3.105    3.148    3.056    3.170    2.988    2.688    2.877    2.410    2.780    3.242    2.661    3.109    2.635

21-34M

   F    1.612    1.748    1.723    1.747    1.695    1.759    1.658    1.492    1.596    1.337    1.542    1.799    1.476    1.725    1.512

35+F

   I    4.294    4.656    4.589    4.653    4.516    4.685    4.416    3.973    4.252    3.562    4.108    4.791    3.933    4.595    3.889

35+M

   H    3.212    3.482    3.432    3.480    3.377    3.504    3.303    2.972    3.180    2.664    3.072    3.583    2.941    3.437    2.999
         
  
  
  
  
  
  
  
  
  
       
  
  
  

Composite

        1.000    1.000    1.000    1.000    1.000    1.000    1.000    1.000    1.000    1.000    1.000    1.000    1.000    1.000    1.000

 

4/14/04


Addendum III - B:

AFDC/Healthy Start Children CY 2004 Capitation Rates By Service Category

 

2004 Capitation - Medical Only

 

          1

   2

   3

   4

   5

   6

   7

   8

   9

   40

   13

   18

   30

   67

Age Range


   Age Code

   Duluth/Sup

   Wausau/Rldr

   Green Bay

   Twin Cities

   Mfld/St Pt

   Appleton/ Osh

   La Crosse

   Madison

   SE Wis

   Milw Co

   Dane Co

   Eau Claire Co

   Kenosha Co

   Wauk Co

<1

   A    $ 359.32    $ 370.85    $ 323.59    $ 358.13    $ 347.88    $ 327.76    $ 330.49    $ 353.40    $ 337.77    $ 362.91    $ 330.48    $ 339.62    $ 355.28    $ 373.16

01-05

   B    $ 67.33    $ 69.49    $ 60.64    $ 67.11    $ 65.19    $ 61.42    $ 61.93    $ 66.23    $ 63.30    $ 68.01    $ 61.93    $ 63.64    $ 66.58    $ 69.93

06-14

   C    $ 53.47    $ 55.18    $ 48.15    $ 53.29    $ 51.76    $ 48.77    $ 49.18    $ 52.58    $ 50.26    $ 54.00    $ 49.17    $ 50.53    $ 52.86    $ 55.52

15-20F

   E    $ 204.60    $ 211.17    $ 184.26    $ 203.93    $ 198.09    $ 186.63    $ 188.19    $ 201.24    $ 192.34    $ 206.65    $ 188.18    $ 193.39    $ 202.30    $ 212.49

15-20M

   D    $ 69.64    $ 71.87    $ 62.71    $ 69.41    $ 67.42    $ 63.52    $ 64.05    $ 68.49    $ 65.46    $ 70.34    $ 64.05    $ 65.82    $ 68.86    $ 72.32

21-34F

   G    $ 304.77    $ 314.54    $ 274.46    $ 303.76    $ 295.06    $ 277.99    $ 280.32    $ 299.75    $ 286.49    $ 307.82    $ 280.31    $ 288.06    $ 301.34    $ 316.51

21-34M

   F    $ 150.70    $ 155.53    $ 135.71    $ 150.20    $ 145.90    $ 137.46    $ 138.61    $ 148.22    $ 141.66    $ 152.20    $ 138.60    $ 142.44    $ 149.00    $ 156.50

35+F

   I    $ 367.68    $ 379.48    $ 331.12    $ 366.46    $ 355.98    $ 335.38    $ 338.19    $ 361.63    $ 345.63    $ 371.36    $ 338.17    $ 347.53    $ 363.54    $ 381.84

35+M

   H    $ 348.24    $ 359.41    $ 313.61    $ 347.08    $ 337.15    $ 317.65    $ 320.30    $ 342.50    $ 327.36    $ 351.72    $ 320.29    $ 329.15    $ 344.32    $ 361.65

 

2004 Capitation - Dental Only

 

          1

   2

   3

   4

   5

   6

   7

   8

   9

   40

   13

   18

   30

   67

Age Range


   Age Code

   Duluth/ Sup

   Wausau/ Rldr

   Green Bay

   Twin Cities

   Mfld/St Pt

   Appleton/ Osh

   La Crosse

   Madison

   SEWis

   Milw Co

   Dane Co

   Eau Claire Co

   Kenosha Co

   Wauk Co

<1

   A    $ 0.04    $ 0.04    $ 0.04    $ 0.06    $ 0.04    $ 0.04    $ 0.04    $ 0.05    $ 0.04    $ 0.04    $ 0.03    $ 0.04    $ 0.05    $ 0.05

01-05

   B    $ 4.25    $ 3.96    $ 4.24    $ 5.95    $ 4.48    $ 4.40    $ 4.40    $ 4.77    $ 4.19    $ 3.62    $ 3.13    $ 4.57    $ 4.94    $ 4.94

06-14

   C    $ 7.88    $ 7.33    $ 7.85    $ 11.03    $ 8.30    $ 8.14    $ 8.15    $ 8.83    $ 7.75    $ 6.70    $ 5.80    $ 8.47    $ 9.15    $ 9.15

15-20F

   E    $ 7.76    $ 7.22    $ 7.74    $ 10.86    $ 8.18    $ 8.02    $ 8.03    $ 8.70    $ 7.64    $ 6.61    $ 5.72    $ 8.34    $ 9.02    $ 9.01

15-20M

   D    $ 8.12    $ 7.55    $ 8.09    $ 11.36    $ 8.55    $ 8.39    $ 8.40    $ 9.10    $ 7.99    $ 6.91    $ 5.98    $ 8.73    $ 9.43    $ 9.42

21-34F

   G    $ 7.64    $ 7.10    $ 7.61    $ 10.69    $ 8.04    $ 7.89    $ 7.90    $ 8.56    $ 7.51    $ 6.50    $ 5.62    $ 8.21    $ 8.87    $ 8.86

21-34M

   F    $ 8.04    $ 7.48    $ 8.02    $ 11.25    $ 8.47    $ 8.31    $ 8.32    $ 9.02    $ 7.91    $ 6.84    $ 5.92    $ 8.64    $ 9.34    $ 9.34

35+F

   I    $ 8.22    $ 7.64    $ 8.19    $ 11.50    $ 8.66    $ 8.49    $ 8.50    $ 9.21    $ 8.09    $ 6.99    $ 6.05    $ 8.83    $ 9.55    $ 9.54

35+M

   H    $ 9.76    $ 9.08    $ 9.73    $ 13.66    $ 10.28    $ 10.09    $ 10.09    $ 10.94    $ 9.60    $ 8.30    $ 7.19    $ 10.49    $ 11.34    $ 11.33

 

2004 Capitation - Chiropractic Only

 

          1

   2

   3

   4

   5

   6

   7

   8

   9

   40

   13

   18

   30

   67

Age Range


   Age Code

   Duluth/ Sup

   Wausau/ Rldr

   Green Bay

   Twin Cities

   Mfld/St Pt

   Appleton/ Osh

   La Crosse

   Madison

   SE Wis

   Milw Co

   Dane Co

   Eau Claire Co

   Kenosha Co

   Wauk Co

<1

   A    $ 0.28    $ 0.28    $ 0.24    $ 0.58    $ 0.26    $ 0.28    $ 0.34    $ 0.15    $ 0.13    $ 0.04    $ 0.17    $ 0.71    $ 0.07    $ 0.21

01-05

   B    $ 0.28    $ 0.27    $ 0.24    $ 0.56    $ 0.25    $ 0.27    $ 0.33    $ 0.14    $ 0.13    $ 0.04    $ 0.16    $ 0.69    $ 0.06    $ 0.20

06-14

   C    $ 0.76    $ 0.76    $ 0.65    $ 1.54    $ 0.68    $ 0.75    $ 0.92    $ 0.39    $ 0.36    $ 0.10    $ 0.45    $ 1.90    $ 0.18    $ 0.55

15-20F

   E    $ 1.83    $ 1.82    $ 1.57    $ 3.70    $ 1.64    $ 1.81    $ 2.20    $ 0.95    $ 0.86    $ 0.24    $ 1.09    $ 4.56    $ 0.42    $ 1.32

15-20M

   D    $ 1.60    $ 1.59    $ 1.37    $ 3.24    $ 1.44    $ 1.58    $ 1.93    $ 0.83    $ 0.75    $ 0.21    $ 0.95    $ 3.99    $ 0.37    $ 1.16

21-34F

   G    $ 2.76    $ 2.74    $ 2.36    $ 5.57    $ 2.47    $ 2.73    $ 3.32    $ 1.42    $ 1.29    $ 0.36    $ 1.64    $ 6.87    $ 0.64    $ 1.99

21-34M

   F    $ 1.53    $ 1.52    $ 1.31    $ 3.09    $ 1.37    $ 1.51    $ 1.84    $ 0.79    $ 0.72    $ 0.20    $ 0.91    $ 3.81    $ 0.35    $ 1.10

35+F

   I    $ 4.08    $ 4.05    $ 3.49    $ 8.24    $ 3.66    $ 4.03    $ 4.90    $ 2.11    $ 1.91    $ 0.53    $ 2.42    $ 10.16    $ 0.94    $ 2.94

35+M

   H    $ 3.05    $ 3.03    $ 2.61    $ 6.16    $ 2.74    $ 3.01    $ 3.67    $ 1.57    $ 1.43    $ 0.40    $ 1.81    $ 7.60    $ 0.71    $ 2.20

 

4/14/04


Addendum III - C:

May to December 2004 Final AFDC/HS Child Capitation Rates by Age/Gender & Rate Region

 

All Services Capitation Rate by Age/Gender and Rate Region

 

    

Rate Region >

Age Code


   1

   2

   3

   4

   5

   6

   7

   8

   9

   40

   13

   18

   30

   67

Age Range


      Duluth/
Sup


   Wausau/
Rldr


   Green
Bay


   Twin
Cities


  

Mfld/

St Pt


  

Appleton/

Osh


   La
Crosse


   Madison

   SE Wis

   Milw Co

   Dane Co

   Eau Claire Co

   Kenosha
Co


   Wauk
Co


<1

   A    $ 359.65    $ 371.17    $ 323.88    $ 358.76    $ 348.18    $ 328.08    $ 330.88    $ 353.60    $ 337.95    $ 362.99    $ 330.68    $ 340.38    $ 355.39    $ 373.42

01-05

   B    $ 71.86    $ 73.72    $ 65.12    $ 73.62    $ 69.92    $ 66.09    $ 66.66    $ 71.14    $ 67.61    $ 71.66    $ 65.23    $ 68.90    $ 71.58    $ 75.07

06-14

   C    $ 62.11    $ 63.26    $ 56.65    $ 65.85    $ 60.75    $ 57.66    $ 58.24    $ 61.81    $ 58.37    $ 60.80    $ 55.43    $ 60.90    $ 62.19    $ 65.22

15-20F

   E    $ 214.20    $ 220.21    $ 193.57    $ 218.49    $ 207.91    $ 196.46    $ 198.42    $ 210.88    $ 200.83    $ 213.50    $ 194.99    $ 206.29    $ 211.74    $ 222.82

15-20M

   D    $ 79.36    $ 81.02    $ 72.18    $ 84.01    $ 77.41    $ 73.50    $ 74.38    $ 78.42    $ 74.20    $ 77.45    $ 70.98    $ 78.54    $ 78.66    $ 82.90

21-34F

   G    $ 315.16    $ 324.39    $ 284.44    $ 320.02    $ 305.58    $ 288.61    $ 291.53    $ 309.73    $ 295.30    $ 314.67    $ 287.57    $ 303.14    $ 310.85    $ 327.36

21-34M

   F    $ 160.27    $ 164.53    $ 145.04    $ 164.54    $ 155.74    $ 147.28    $ 148.77    $ 158.02    $ 150.29    $ 159.25    $ 145.43    $ 154.89    $ 158.70    $ 166.94

35+F

   I    $ 379.98    $ 391.17    $ 342.80    $ 368.20    $ 368.29    $ 347.91    $ 351.59    $ 372.95    $ 355.63    $ 378.89    $ 346.65    $ 366.52    $ 374.04    $ 394.33

35+M

   H    $ 361.05    $ 371.51    $ 325.95    $ 366.90    $ 350.17    $ 330.75    $ 334.06    $ 355.02    $ 338.39    $ 360.42    $ 329.29    $ 347.23    $ 356.36    $ 375.18

 

Dental_No Chiropractic Service Capitation Rate by Age/Gender and Rate Region

 

    

Rate Region >

Age Code


   1

   2

   3

   4

   5

   6

   7

   8

   9

   40

   13

   18

   30

   67

Age Range


      Duluth/
Sup


   Wausau/
Rldr


   Green Bay

   Twin Cities

   Mfld/
St Pt


  

Appleton/

Osh


   La Crosse

   Madison

   SE Wis

   Milw Co

   Dane Co

   Eau Claire Co

   Kenosha
Co


   Wauk
Co


<1

   A    $ 359.36    $ 370.89    $ 323.63    $ 358.19    $ 347.92    $ 327.80    $ 330.54    $ 353.45    $ 337.82    $ 362.95    $ 330.51    $ 339.67    $ 355.32    $ 373.21

01-05

   B    $ 71.59    $ 73.45    $ 64.88    $ 73.06    $ 69.67    $ 65.82    $ 66.33    $ 70.99    $ 67.48    $ 71.63    $ 65.06    $ 68.21    $ 71.52    $ 74.87

06-14

   C    $ 61.34    $ 62.51    $ 56.00    $ 64.31    $ 60.06    $ 56.91    $ 57.32    $ 61.42    $ 58.01    $ 60.70    $ 54.98    $ 59.00    $ 62.02    $ 64.67

15-20F

   E    $ 212.37    $ 218.39    $ 192.00    $ 214.79    $ 206.27    $ 194.66    $ 196.22    $ 209.94    $ 199.97    $ 213.26    $ 193.90    $ 201.73    $ 211.32    $ 221.50

15-20M

   D    $ 77.76    $ 79.42    $ 70.81    $ 80.77    $ 75.98    $ 71.91    $ 72.45    $ 77.59    $ 73.45    $ 77.24    $ 70.03    $ 74.55    $ 78.29    $ 81.75

21-34F

   G    $ 321.40    $ 321.65    $ 282.08    $ 314.44    $ 303.11    $ 285.89    $ 288.22    $ 308.31    $ 294.00    $ 314.31    $ 285.93    $ 296.27    $ 310.21    $ 325.37

21-34M

   F    $ 158.74    $ 163.01    $ 143.73    $ 161.45    $ 154.37    $ 145.77    $ 146.93    $ 157.23    $ 149.57    $ 159.05    $ 144.52    $ 151.08    $ 158.34    $ 165.84

35+F

   I    $ 375.90    $ 387.12    $ 339.32    $ 377.97    $ 364.63    $ 343.88    $ 346.69    $ 370.84    $ 353.72    $ 378.35    $ 344.22    $ 356.36    $ 373.09    $ 391.39

35+M

   H    $ 358.00    $ 368.49    $ 323.34    $ 360.74    $ 347.43    $ 327.73    $ 330.39    $ 353.44    $ 336.96    $ 360.02    $ 327.47    $ 339.63    $ 355.65    $ 372.98

 

Chiropractic_No Dental Service Capitation Rate by Age/Gender and Rate Region

 

    

Rate Region >

Age Code


   1

   2

   3

   4

   5

   6

   7

   8

   9

   40

   13

   18

   30

   67

Age Range


      Duluth/
Sup


   Wusau/
Rldr


   Green
Bay


   Twin
Cities


  

Mfld/

St Pt


  

Appleton/

Osh


   La
Crosse


   Madison

   SE Wis

   Milw Co

   Dane Co

   Eau Claire Co

   Kenosha
Co


   Wauk
Co


<1

   A    $ 359.61    $ 371.13    $ 323.84    $ 358.71    $ 348.14    $ 328.04    $ 330.84    $ 353.55    $ 337.91    $ 362.95    $ 330.65    $ 340.33    $ 355.34    $ 373.37

01-05

   B    $ 67.61    $ 69.77    $ 60.87    $ 67.67    $ 65.44    $ 61.69    $ 62.26    $ 66.37    $ 63.43    $ 68.04    $ 62.09    $ 64.33    $ 66.64    $ 70.13

06-14

   C    $ 54.23    $ 55.94    $ 48.80    $ 54.83    $ 52.45    $ 49.52    $ 50.09    $ 52.98    $ 50.62    $ 54.10    $ 49.63    $ 52.43    $ 53.04    $ 56.07

15-20F

   E    $ 206.44    $ 212.99    $ 185.83    $ 207.62    $ 199.73    $ 188.44    $ 190.39    $ 202.18    $ 193.19    $ 206.89    $ 189.27    $ 197.95    $ 202.72    $ 213.81

15-20M

   D    $ 71.24    $ 73.47    $ 64.09    $ 72.65    $ 68.86    $ 65.11    $ 65.98    $ 69.32    $ 66.22    $ 70.55    $ 65.00    $ 69.81    $ 69.23    $ 73.48

21-34F

   G    $ 307.53    $ 317.28    $ 276.82    $ 309.33    $ 297.54    $ 280.72    $ 283.63    $ 301.17    $ 287.79    $ 308.18    $ 281.95    $ 294.93    $ 301.97    $ 318.50

21-34M

   F    $ 152.23    $ 157.05    $ 137.61    $ 153.29    $ 147.27    $ 138.97    $ 140.45    $ 149.01    $ 142.38    $ 152.40    $ 139.51    $ 146.25    $ 149.35    $ 157.61

35+F

   I    $ 371.76    $ 383.53    $ 334.61    $ 374.70    $ 359.63    $ 339.41    $ 343.09    $ 363.73    $ 347.55    $ 371.89    $ 340.59    $ 357.68    $ 364.49    $ 384.79

35+M

   H    $ 351.29    $ 362.44    $ 316.22    $ 353.24    $ 339.89    $ 320.66    $ 323.97    $ 344.08    $ 328.79    $ 352.12    $ 322.10    $ 336.74    $ 345.02    $ 363.85

 

No Chiropractic & No Dental Service Capitation Rate by Age/Gender and Rate Region

 

    

Rate Region >

Age Code


   1

   2

   3

   4

   5

   6

   7

   8

   9

   40

   13

   18

   30

   67

Age Range


      Duluth/
Sup


   Wausau/
Rldr


   Green
Bay


   Twin
Cities


  

Mfld/

St Pt


   Appleton/Osh

   La
Crosse


   Madison

   SE Wis

   Milw Co

   Dane Co

   Eau
Claire
Co


   Kenosha
Co


   Wauk
Co


<1

   A    $ 359.32    $ 370.85    $ 323.59    $ 358.13    $ 347.88    $ 327.76    $ 330.49    $ 353.40    $ 337.77    $ 362.91    $ 330.48    $ 339.62    $ 355.28    $ 373.16

01-05

   B    $ 67.33    $ 69.49    $ 60.64    $ 67.11    $ 65.19    $ 61.42    $ 61.93    $ 66.23    $ 63.30    $ 68.01    $ 61.93    $ 63.64    $ 66.58    $ 69.93

06-14

   C    $ 53.47    $ 55.18    $ 48.15    $ 53.29    $ 51.76    $ 48.77    $ 49.18    $ 52.58    $ 50.26    $ 54.00    $ 49.17    $ 50.53    $ 52.86    $ 55.52

15-20F

   E    $ 204.60    $ 211.17    $ 184.26    $ 203.93    $ 198.09    $ 186.63    $ 188.19    $ 201.24    $ 192.34    $ 206.65    $ 188.18    $ 193.39    $ 202.30    $ 212.49

15-20M

   D    $ 69.64    $ 71.87    $ 62.71    $ 69.41    $ 67.42    $ 63.52    $ 64.05    $ 68.49    $ 65.46    $ 70.34    $ 64.05    $ 65.82    $ 68.86    $ 72.32

21-34F

   G    $ 304.77    $ 314.54    $ 274.46    $ 303.76    $ 295.06    $ 277.99    $ 280.32    $ 299.75    $ 286.49    $ 307.82    $ 280.31    $ 288.06    $ 301.34    $ 316.51

21-34M

   F    $ 150.70    $ 155.53    $ 135.71    $ 150.20    $ 145.90    $ 137.46    $ 138.61    $ 148.22    $ 141.66    $ 152.20    $ 138.60    $ 142.44    $ 149.00    $ 156.50

35+F

   I    $ 367.68    $ 379.48    $ 331.12    $ 366.46    $ 355.98    $ 335.38    $ 338.19    $ 361.63    $ 345.63    $ 371.36    $ 338.17    $ 347.53    $ 363.54    $ 381.84

35+M

   H    $ 348.24    $ 359.41    $ 313.61    $ 347.08    $ 337.15    $ 317.65    $ 320.30    $ 342.50    $ 327.36    $ 351.72    $ 320.29    $ 329.15    $ 344.32    $ 361.65

 

4/14/04


Addendum III-D

BadgerCare Age/Gender Factors

For Use with 2004 BadgerCare Base Rates

 

Medical Services (Non-Dental, Non-Chiropractor)

 

          Region

Age Range


   Gender

   1

   2

   3

   4

   5

   6

   7

   8

   9

   10

   11

   12

   13

   14

   Total

Age 1-14

   All    0.411    0.415    0.408    0.418    0.406    0.407    0.409    0.415    0.414    0.423    0.419    0.421    0.410    0.403    0.415

Age 15-20

   F    0.800    0.808    0.794    0.814    0.790    0.793    0.797    0.809    0.807    0.824    0.815    0.821    0.798    0.785    0.809

Age 15-20

   M    0.535    0.540    0.531    0.544    0.528    0.531    0.533    0.541    0.540    0.551    0.525    0.549    0.534    0.525    0.541

Age 21-34

   F    1.170    1.182    1.161    1.190    1.156    1.160    1.165    1.182    1.180    1.205    1.192    1.200    1.167    1.148    1.183

Age 21-34

   M    0.610    0.616    0.605    0.620    0.602    0.604    0.607    0.616    0.625    0.628    0.621    0.625    0.608    0.598    0.616

Age 35-44

   F    1.559    1.574    1.547    1.584    1.539    1.545    1.552    1.574    1.572    1.606    1.588    1.598    1.555    1.529    1.576

Age 35-44

   M    1.079    1.089    1.071    1.097    1.065    1.070    1.074    1.090    1.088    1.111    1.099    1.106    1.076    1.058    1.091

Age 45+

   F    1.906    1.924    1.891    1.937    1.822    1.889    1.897    1.925    1.922    1.963    1.941    1.954    1.901    1.869    1.926

Age 45+

   M    1.811    1.828    1.797    1.840    1.788    1.795    1.803    1.829    1.826    1.865    1.845    1.857    1.806    1.776    1.830
         
  
  
  
  
  
  
  
  
  
  
  
  
  
  

Composite

        1.000    1.000    1.000    1.000    1.000    1.000    1.000    1.000    1.000    1.000    1.000    1.000    1.000    1.000    1.000

 

Dental Services

 

          Region

Age Range


   Gender

   1

   2

   3

   4

   5

   6

   7

   8

   9

   10

   11

   12

   13

   14

   Total

Age 1-14

   All    1.080    1.081    1.078    1.079    1.077    1.081    1.082    1.078    1.072    1.065    1.076    1.080    1.078    1.068    1.073

Age 15-20

   F    1.202    1.204    1.200    1.201    1.199    1.204    1.204    1.200    1.193    1.185    1.198    1.202    1.200    1.189    1.195

Age 15-20

   M    1.004    1.005    1.002    1.003    1.002    1.005    1.006    1.002    0.997    0.990    1.000    1.004    1.003    0.993    0.998

Age 21-34

   F    0.977    0.978    0.975    0.975    0.974    0.978    0.978    0.975    0.969    0.963    0.973    0.976    0.975    0.965    0.971

Age 21-34

   M    0.863    0.864    0.862    0.862    0.861    0.864    0.865    0.862    0.857    0.851    0.860    0.863    0.862    0.854    0.860

Age 35-44

   F    1.000    1.001    0.998    0.998    0.997    1.001    1.001    0.998    0.992    0.986    0.996    1.000    0.998    0.988    0.994

Age 35-44

   M    0.858    0.859    0.857    0.857    0.856    0.859    0.860    0.857    0.852    0.846    0.855    0.858    0.857    0.849    0.855

Age 45+

   F    0.959    0.960    0.957    0.958    0.956    0.960    0.961    0.957    0.952    0.946    0.955    0.959    0.957    0.948    0.954

Age 45+

   M    1.130    1.132    1.128    1.129    1.127    1.131    1.132    1.128    1.122    1.115    1.126    1.130    1.129    1.117    1.125
         
  
  
  
  
  
  
  
  
  
  
  
  
  
  

Total

        1.000    1.000    1.000    1.000    1.000    1.000    1.000    1.000    1.000    1.000    1.000    1.000    1.000    1.000    1.000

 

Chiropractor Services

 

          Region

Age Range


   Gender

   1

   2

   3

   4

   5

   6

   7

   8

   9

   10

   11

   12

   13

   14

   Total

Age 1-14

   All    0.456    0.453    0.447    0.461    0.453    0.446    0.452    0.456    0.458    0.468    0.459    0.457    0.452    0.445    0.459

Age 15-20

   F    0.964    0.959    0.944    0.975    0.968    0.943    0.956    0.963    0.967    0.988    0.971    0.967    0.955    0.940    0.968

Age 15-20

   M    0.436    0.434    0.428    0.442    0.434    0.427    0.433    0.436    0.438    0.448    0.440    0.438    0.433    0.426    0.439

Age 21-34

   F    1.149    1.143    1.126    1.163    1.142    1.125    1.140    1.149    1.154    1.179    1.158    1.153    1.139    1.122    1.155

Age 21-34

   M    1.006    1.001    0.986    1.019    1.000    0.985    0.998    1.006    1.010    1.032    1.014    1.010    0.998    0.982    1.008

Age 35-44

   F    1.470    1.462    1.441    1.488    1.461    1.439    1.458    1.470    1.476    1.508    1.481    1.475    1.457    1.435    1.476

Age 35-44

   M    1.093    1.087    1.071    1.106    1.086    1.070    1.084    1.093    1.097    1.121    1.101    1.096    1.084    1.067    1.095

Age 45+

   F    2.038    2.027    1.997    2.063    2.025    1.995    2.021    2.037    2.046    2.090    2.054    2.044    2.020    1.989    2.045

Age 45+

   M    0.813    0.809    0.797    0.823    0.808    0.796    0.807    0.813    0.817    0.834    0.820    0.816    0.806    0.794    0.816
         
  
  
  
  
  
  
  
  
  
  
  
  
  
  

Total

        1.000    1.000    1.000    1.000    1.000    1.000    1.000    1.000    1.000    1.000    1.000    1.000    1.000    1.000    1.000

 

4/14/04


ADDENDUM III - E - 2004 BadgerCare Capitation Rates - by Service Category

 

BadgerCare Rates

Medical Capitation Rates by Service Category - Medical Costs

 

Age Range


   Gender

   Duluth/
Superior
1


   Wausau/
Rhinelander
2


  

Green

Bay

3


  

Twin
Cities

4


  

Marshfield/

Stevens
Point

5


  

Appleton/

Oshkosh
6


  

La
Crosse

7


  

Madison

8


  

Southeast

Wisconsin

9


  

Milwaukee

10


  

Dane

11


  

Eau

Claire

12


  

Kenosha

13


  

Waukesha

14


Age 0

   All      See Addendum III-B - under age 1 rates are the same for BadgerCare as for AFDC/Healthy Start Children

Age 1-14

   All    $ 57.72    $ 60.25    $ 57.52    $ 55.73    $ 56.38    $ 52.80    $ 49.49    $ 56.42    $ 57.82    $ 61.43    $ 56.41    $ 57.38    $ 58.83    $ 65.45

Age 15-20

   F    $ 112.45    $ 117.38    $ 112.06    $ 108.58    $ 109.84    $ 102.86    $ 96.42    $ 109.92    $ 112.65    $ 119.67    $ 109.89    $ 111.79    $ 114.60    $ 127.50

Age 15-20

   M    $ 75.19    $ 78.49    $ 74.93    $ 72.60    $ 73.74    $ 68.78    $ 64.74    $ 73.49    $ 75.33    $ 80.02    $ 73.48    $ 74.74    $ 76.63    $ 85.25

Age 21-34

   F    $ 164.41    $ 171.62    $ 163.84    $ 158.75    $ 160.59    $ 150.39    $ 140.97    $ 160.71    $ 164.71    $ 174.97    $ 160.67    $ 163.44    $ 167.56    $ 186.42

Age 21-34

   M    $ 85.64    $ 89.40    $ 85.35    $ 82.70    $ 83.66    $ 78.34    $ 73.44    $ 83.72    $ 85.80    $ 91.15    $ 83.70    $ 85.14    $ 87.29    $ 97.11

Age 35-44

   F    $ 218.98    $ 228.58    $ 218.21    $ 211.44    $ 213.89    $ 200.31    $ 187.76    $ 214.04    $ 219.37    $ 233.04    $ 213.99    $ 217.68    $ 223.17    $ 248.29

Age 35-44

   M    $ 151.57    $ 158.22    $ 151.05    $ 146.35    $ 148.05    $ 138.65    $ 129.96    $ 148.16    $ 151.85    $ 161.31    $ 148.13    $ 150.68    $ 154.48    $ 171.86

Age 45+

   F    $ 267.70    $ 279.44    $ 266.77    $ 258.48    $ 261.48    $ 244.88    $ 229.54    $ 261.67    $ 268.19    $ 284.89    $ 261.61    $ 266.12    $ 272.83    $ 303.53

Age 45+

   M    $ 254.36    $ 265.51    $ 253.47    $ 245.60    $ 248.45    $ 232.67    $ 218.09    $ 248.63    $ 254.82    $ 270.69    $ 248.57    $ 252.85    $ 259.23    $ 288.40

 

BadgerCare Rates

Medical Capitation Rates by Service Category - Dental Costs

 

Age Range


   Gender

  

Duluth/
Superior

1


  

Wausau/
Rhinelander

2


  

Green
Bay

3


  

Twin
Cities

4


  

Marshfield/

Stevens
Point

5


  

Appleton/

Oshkosh

6


  

La

Crosse

7


  

Madison

8


  

Southeast

Wisconsin

9


  

Milwaukee

10


  

Dane

11


  

Eau
Claire

12


  

Kenosha

13


  

Waukesha

14


Age 0

   All      See Addendum III-B - under age 1 rates are the same for BadgerCare as for AFDC/Healthy Start Children

Age 1-14

   All    $ 6.98    $ 6.62    $ 6.98    $ 8.61    $ 7.15    $ 6.59    $ 6.49    $ 6.98    $ 6.44    $ 5.85    $ 4.95    $ 7.12    $ 7.85    $ 7.50

Age 15-20

   F    $ 7.77    $ 7.37    $ 7.76    $ 9.58    $ 7.96    $ 7.34    $ 7.23    $ 7.78    $ 7.17    $ 6.51    $ 5.51    $ 7.92    $ 8.74    $ 8.34

Age 15-20

   M    $ 6.49    $ 6.15    $ 6.49    $ 8.00    $ 6.65    $ 6.13    $ 6.04    $ 6.49    $ 5.99    $ 5.44    $ 4.60    $ 6.62    $ 7.30    $ 6.97

Age 21-34

   F    $ 6.31    $ 5.98    $ 6.31    $ 7.78    $ 6.47    $ 5.96    $ 5.87    $ 6.32    $ 5.83    $ 5.29    $ 4.48    $ 6.43    $ 7.10    $ 6.78

Age 21-34

   M    $ 5.58    $ 5.29    $ 5.58    $ 6.88    $ 5.72    $ 5.27    $ 5.19    $ 5.58    $ 5.15    $ 4.67    $ 3.96    $ 5.69    $ 6.28    $ 5.99

Age 35-44

   F    $ 6.46    $ 6.12    $ 6.46    $ 7.97    $ 6.62    $ 6.10    $ 6.01    $ 6.47    $ 5.96    $ 5.41    $ 4.58    $ 6.59    $ 7.27    $ 6.94

Age 35-44

   M    $ 5.54    $ 5.26    $ 5.54    $ 6.84    $ 5.68    $ 5.24    $ 5.16    $ 5.55    $ 5.12    $ 4.65    $ 3.93    $ 5.66    $ 6.24    $ 5.96

Age 45+

   F    $ 6.19    $ 5.88    $ 6.19    $ 7.64    $ 6.35    $ 5.86    $ 5.76    $ 6.20    $ 5.72    $ 5.19    $ 4.39    $ 6.32    $ 6.97    $ 6.66

Age 45+

   M    $ 7.30    $ 6.93    $ 7.30    $ 9.01    $ 7.49    $ 6.90    $ 6.79    $ 7.31    $ 6.74    $ 6.12    $ 5.18    $ 7.45    $ 8.22    $ 7.84

 

BadgerCare Rates

Medical Capitation Rates by Service Category - Chiropractic Costs

 

Age Range


   Gender

  

Duluth/
Superior

1


  

Wausau/
Rhinelander

2


  

Green
Bay

3


  

Twin
Cities

4


  

Marshfield/

Stevens
Point

5


  

Appleton/

Oshkosh

6


   La
Crosse
7


   Madison
8


  

Southeast

Wisconsin
9


   Milwaukee
10


  

Dane

11


  

Eau
Claire

12


   Kenosha
13


  

Waukesha

14


Age 0

   All      See Addendum III-B - under age 1 rates are the same for BadgerCare as for AFDC/Healthy Start Children

Age 1-14

   All    $ 0.46    $ 0.44    $ 0.38    $ 0.82    $ 0.41    $ 0.41    $ 0.50    $ 0.23    $ 0.22    $ 0.07    $ 0.28    $ 1.05    $ 0.11    $ 0.32

Age 15-20

   F    $ 0.98    $ 0.94    $ 0.80    $ 1.74    $ 0.86    $ 0.86    $ 1.05    $ 0.48    $ 0.45    $ 0.15    $ 0.58    $ 2.22    $ 0.24    $ 0.69

Age 15-20

   M    $ 0.44    $ 0.43    $ 0.36    $ 0.79    $ 0.39    $ 0.39    $ 0.48    $ 0.22    $ 0.21    $ 0.07    $ 0.26    $ 1.01    $ 0.11    $ 0.31

Age 21-34

   F    $ 1.17    $ 1.12    $ 0.96    $ 2.07    $ 1.03    $ 1.02    $ 1.25    $ 0.57    $ 0.54    $ 0.18    $ 0.69    $ 2.65    $ 0.28    $ 0.82

Age 21-34

   M    $ 1.03    $ 0.98    $ 0.84    $ 1.81    $ 0.90    $ 0.90    $ 1.10    $ 0.50    $ 0.47    $ 0.15    $ 0.61    $ 2.32    $ 0.25    $ 0.72

Age 35-44

   F    $ 1.50    $ 1.43    $ 1.22    $ 2.65    $ 1.31    $ 1.31    $ 1.60    $ 0.73    $ 0.69    $ 0.23    $ 0.89    $ 3.39    $ 0.36    $ 1.05

Age 35-44

   M    $ 1.11    $ 1.07    $ 0.91    $ 1.97    $ 0.98    $ 0.97    $ 1.19    $ 0.55    $ 0.52    $ 0.17    $ 0.66    $ 2.52    $ 0.27    $ 0.78

Age 45+

   F    $ 2.08    $ 1.99    $ 1.70    $ 3.67    $ 1.82    $ 1.82    $ 2.22    $ 1.02    $ 0.96    $ 0.31    $ 1.23    $ 4.70    $ 0.51    $ 1.45

Age 45+

   M    $ 0.83    $ 0.79    $ 0.68    $ 1.47    $ 0.73    $ 0.72    $ 0.89    $ 0.41    $ 0.38    $ 0.13    $ 0.49    $ 1.88    $ 0.20    $ 0.58

 

4/14/04


Addendum III - F:

May to December 2004 Final BadgerCare Capitation Rates by Age/Gender & Rate Region

 

BadgerCare - Applies to medical ctatus codes B1, B2, B3, B4, B5, B6, GP - All Services

 

Age Range


   Gender

   Duluth/
Superior
1


   Wausau/
Rhinelander
2


  

Green
Bay

3


  

Twin
Cities

4


  

Marshfield/

Stevens
Point

5


  

Appleton/

Oshkosh
6


  

La
Crosse

7


   Madison
8


  

Southeast

Wisconsin
9


   Milwaukee
10


  

Dane

11


   Eau
Claire
12


  

Kenosha

13


   Waukesha
14


Age 0

   All      See Addendum III-C - rates for BadgerCare under age 1 are the same as rates for AFDC/Healthy Start Children under age 1

Age 1-14

   All    $ 65.16    $ 67.31    $ 64.87    $ 65.16    $ 63.94    $ 59.80    $ 56.48    $ 63.63    $ 64.48    $ 67.34    $ 61.63    $ 65.55    $ 66.79    $ 73.27

Age 15-20

   F    $ 121.20    $ 125.69    $ 120.63    $ 119.90    $ 118.66    $ 111.06    $ 104.70    $ 118.17    $ 120.28    $ 126.33    $ 115.98    $ 121.93    $ 123.58    $ 136.53

Age 15-20

   M    $ 82.12    $ 85.06    $ 81.78    $ 81.39    $ 80.48    $ 75.30    $ 70.98    $ 80.21    $ 81.52    $ 85.52    $ 78.34    $ 82.37    $ 84.04    $ 92.53

Age 21-34

   F    $ 171.89    $ 178.73    $ 171.10    $ 168.60    $ 168.09    $ 157.38    $ 148.09    $ 167.60    $ 171.08    $ 180.43    $ 165.84    $ 172.53    $ 174.94    $ 194.01

Age 21-34

   M    $ 92.25    $ 95.67    $ 91.76    $ 91.39    $ 90.27    $ 84.51    $ 79.72    $ 89.80    $ 91.43    $ 95.97    $ 88.26    $ 93.15    $ 93.81    $ 103.82

Age 35-44

   F    $ 226.93    $ 236.14    $ 225.89    $ 222.05    $ 221.83    $ 207.72    $ 195.37    $ 221.24    $ 226.03    $ 238.68    $ 219.47    $ 227.66    $ 230.80    $ 256.27

Age 35-44

   M    $ 158.23    $ 164.54    $ 157.50    $ 155.16    $ 154.71    $ 144.87    $ 136.31    $ 154.26    $ 157.48    $ 166.12    $ 152.72    $ 158.86    $ 160.99    $ 178.60

Age 45+

   F    $ 275.97    $ 287.30    $ 274.66    $ 269.80    $ 269.66    $ 252.55    $ 237.52    $ 268.89    $ 274.87    $ 290.40    $ 267.24    $ 277.14    $ 280.30    $ 311.64

Age 45+

   M    $ 262.49    $ 273.23    $ 261.45    $ 256.07    $ 256.66    $ 240.30    $ 225.77    $ 256.34    $ 261.94    $ 276.94    $ 254.24    $ 262.18    $ 267.65    $ 296.83

 

BadgerCare Rates - Applies to medical status codes B1, B2, B3, B4, B5, B6, GP

Dental Services - No Chiropractic

 

Age Range


   Gender

   Duluth/
Superior
1


   Wausau/
Rhinelander
2


  

Green
Bay

3


  

Twin
Cities

4


  

Marshfield/

Stevens
Point

5


  

Appleton/

Oshkosh
6


  

La
Crosse

7


   Madison
8


  

Southeast

Wisconsin
9


   Milwaukee
10


  

Dane

11


   Eau
Claire
12


  

Kenosha

13


   Waukesha
14


Age 0

   All      See Addendum III-C - rates for BadgerCare under age 1 are the same as rates for AFDC/Healthy Start Children under age 1

Age 1-14

   All    $ 64.70    $ 66.87    $ 64.49    $ 64.34    $ 63.53    $ 59.39    $ 55.98    $ 63.40    $ 64.27    $ 67.27    $ 61.36    $ 64.50    $ 66.68    $ 72.94

Age 15-20

   F    $ 120.22    $ 124.75    $ 119.82    $ 118.16    $ 117.80    $ 110.20    $ 103.64    $ 117.69    $ 119.82    $ 126.18    $ 115.40    $ 119.71    $ 123.34    $ 135.85

Age 15-20

   M    $ 81.68    $ 84.64    $ 81.41    $ 80.60    $ 80.09    $ 74.91    $ 70.51    $ 79.99    $ 81.31    $ 85.45    $ 78.08    $ 81.36    $ 83.93    $ 92.22

Age 21-34

   F    $ 170.72    $ 177.60    $ 170.15    $ 166.53    $ 167.06    $ 156.36    $ 146.84    $ 167.02    $ 170.53    $ 180.26    $ 165.15    $ 169.88    $ 174.66    $ 193.20

Age 21-34

   M    $ 91.22    $ 94.69    $ 90.92    $ 89.58    $ 89.37    $ 83.62    $ 78.62    $ 89.30    $ 90.95    $ 95.82    $ 87.65    $ 90.83    $ 93.56    $ 103.10

Age 35-44

   F    $ 225.43    $ 234.70    $ 224.67    $ 219.40    $ 220.51    $ 206.41    $ 193.77    $ 220.51    $ 225.34    $ 238.45    $ 218.58    $ 224.27    $ 230.44    $ 255.22

Age 35-44

   M    $ 157.12    $ 163.48    $ 156.59    $ 153.19    $ 153.74    $ 143.89    $ 135.12    $ 153.71    $ 156.97    $ 165.95    $ 152.06    $ 156.33    $ 160.71    $ 177.82

Age 45+

   F    $ 273.90    $ 285.32    $ 272.96    $ 266.13    $ 267.83    $ 250.73    $ 235.30    $ 267.87    $ 273.91    $ 290.09    $ 266.01    $ 272.44    $ 279.80    $ 310.19

Age 45+

   M    $ 261.66    $ 272.44    $ 260.77    $ 254.61    $ 255.93    $ 239.57    $ 224.89    $ 255.94    $ 261.56    $ 276.81    $ 253.75    $ 260.30    $ 267.44    $ 296.25

 

BadgerCare Rates - Applies to medicals status codes B1, B2, B3, B4, B5, B6, GP

Chiropractic Services - No Dental

 

Age Range


   Gender

   Duluth/
Superior
1


   Wausau/
Rhinelander
2


  

Green
Bay

3


  

Twin
Cities

4


  

Marshfield/

Stevens
Point

5


  

Appleton/

Oshkosh
6


  

La
Crosse

7


   Madison
8


  

Southeast

Wisconsin
9


   Milwaukee
10


  

Dane

11


   Eau
Claire
12


  

Kenosha

13


   Waukesha
14


Age 0

   All      See Addendum III-C - rates for BadgerCare under age 1 are the same as rates for AFDC/Healthy Start Children under age 1

Age 1-14

   All    $ 58.19    $ 60.70    $ 57.90    $ 56.55    $ 56.79    $ 53.21    $ 49.99    $ 56.65    $ 58.04    $ 61.50    $ 56.68    $ 58.43    $ 58.94    $ 65.77

Age 15-20

   F    $ 113.43    $ 118.32    $ 112.86    $ 110.31    $ 110.70    $ 103.72    $ 97.47    $ 110.40    $ 113.11    $ 119.82    $ 110.47    $ 114.01    $ 114.84    $ 128.19

Age 15-20

   M    $ 75.63    $ 78.91    $ 75.29    $ 73.39    $ 73.83    $ 69.17    $ 64.95    $ 73.71    $ 75.53    $ 80.09    $ 73.74    $ 75.75    $ 76.74    $ 85.56

Age 21-34

   F    $ 165.58    $ 172.74    $ 164.80    $ 160.82    $ 161.62    $ 151.42    $ 142.22    $ 161.28    $ 165.25    $ 175.15    $ 161.37    $ 166.09    $ 167.85    $ 187.24

Age 21-34

   M    $ 86.67    $ 90.38    $ 86.19    $ 84.51    $ 84.56    $ 79.24    $ 74.53    $ 84.22    $ 86.27    $ 91.30    $ 84.31    $ 87.46    $ 87.53    $ 97.83

Age 35-44

   F    $ 220.47    $ 230.01    $ 219.44    $ 214.08    $ 215.21    $ 201.62    $ 189.36    $ 214.78    $ 220.07    $ 233.27    $ 214.88    $ 221.07    $ 223.53    $ 249.33

Age 35-44

   M    $ 152.69    $ 159.29    $ 151.96    $ 148.32    $ 149.03    $ 139.62    $ 131.16    $ 148.70    $ 152.36    $ 161.48    $ 148.79    $ 153.20    $ 154.75    $ 172.64

Age 45+

   F    $ 269.78    $ 281.43    $ 268.47    $ 262.15    $ 263.31    $ 246.69    $ 231.76    $ 262.69    $ 269.15    $ 285.21    $ 262.84    $ 270.82    $ 273.33    $ 304.98

Age 45+

   M    $ 255.19    $ 266.30    $ 254.15    $ 247.06    $ 249.18    $ 233.40    $ 218.98    $ 249.03    $ 255.20    $ 270.82    $ 249.06    $ 254.73    $ 259.43    $ 288.98

 

BadgerCare Rates - Applies to medical status codes B1, B2, B3, B4, B5, B6, GP

No Dental or Chiropractic

 

Age Range


   Gender

   Duluth/
Superior
1


   Wausau/
Rhinelander
2


  

Green
Bay

3


  

Twin
Cities

4


  

Marshfield/

Stevens
Point

5


  

Appleton/

Oshkosh
6


  

La
Crosse

7


   Madison
8


  

Southeast

Wisconsin
9


   Milwaukee
10


  

Dane

11


   Eau
Claire
12


  

Kenosha

13


   Waukesha
14


Age 0

   All      See Addendum III-C - rates for BadgerCare under age 1 are the same as rates for AFDC/Healthy Start Children under age 1

Age 1-14

   All    $ 57.72    $ 60.25    $ 57.52    $ 55.73    $ 56.38    $ 52.80    $ 49.49    $ 56.42    $ 57.82    $ 61.43    $ 56.41    $ 57.38    $ 58.83    $ 65.45

Age 15-20

   F    $ 112.45    $ 117.38    $ 112.06    $ 108.58    $ 109.84    $ 102.86    $ 96.42    $ 109.92    $ 112.65    $ 119.67    $ 109.89    $ 111.79    $ 114.60    $ 127.50

Age 15-20

   M    $ 75.19    $ 78.49    $ 74.93    $ 72.60    $ 73.44    $ 68.78    $ 64.47    $ 73.49    $ 75.33    $ 80.02    $ 73.48    $ 74.74    $ 76.63    $ 85.25

Age 21-34

   F    $ 164.41    $ 171.62    $ 163.84    $ 158.75    $ 160.59    $ 150.39    $ 140.97    $ 160.71    $ 164.71    $ 174.97    $ 160.67    $ 163.44    $ 167.56    $ 186.42

Age 21-34

   M    $ 85.64    $ 89.40    $ 85.35    $ 82.70    $ 83.66    $ 78.34    $ 73.43    $ 83.72    $ 85.80    $ 91.15    $ 83.70    $ 85.14    $ 87.29    $ 97.11

Age 35-44

   F    $ 218.98    $ 228.58    $ 218.21    $ 211.44    $ 213.89    $ 200.31    $ 187.76    $ 214.04    $ 219.37    $ 233.04    $ 213.99    $ 217.68    $ 223.17    $ 248.29

Age 35-44

   M    $ 151.57    $ 158.22    $ 151.05    $ 146.35    $ 148.05    $ 138.65    $ 129.96    $ 148.16    $ 151.85    $ 161.31    $ 148.13    $ 150.68    $ 154.48    $ 171.86

Age 45+

   F    $ 267.70    $ 279.44    $ 266.77    $ 258.48    $ 261.48    $ 244.88    $ 229.54    $ 261.67    $ 268.19    $ 284.89    $ 261.61    $ 266.12    $ 272.83    $ 303.53

Age 45+

   M    $ 254.36    $ 265.51    $ 253.47    $ 245.60    $ 248.45    $ 232.67    $ 218.09    $ 248.63    $ 254.82    $ 270.69    $ 248.57    $ 252.85    $ 259.23    $ 288.40

 


Addendum III-G

 

Healthy Start Pregnant Women Capitation Rates by Rate Region - Rate Period May to December 2004

HSPW Rates can also be found in region-specific information in Addendum III

 

     1

   2

   3

   4

   5

   6

   7

   8

   9

   10

   11

   12

   13

   14

2004 HSPW RATES


   Duluth/
Superior


   Wausau/
Rhinelander


   Green
Bay


   Twin
Cities


  

Marshfield/

Stevens
Point


  

Appleton/

Oshkosh


   La
Crosse


   Madison

  

Southeast

Wisconsin


   Milwaukee

   Dane

   Eau
Claire


   Kenosha

   Waukesha

All Services

   $ 629.80    $ 599.03    $ 591.22    $ 599.09    $ 612.63    $ 590.52    $ 598.95    $ 618.05    $ 603.54    $ 722.72    $ 658.64    $ 720.77    $ 668.00    $ 616.11

Dental, No Chiro

   $ 628.73    $ 597.71    $ 590.60    $ 597.44    $ 611.40    $ 589.85    $ 597.72    $ 617.43    $ 602.97    $ 722.51    $ 658.20    $ 718.89    $ 667.85    $ 615.82

Chiro, No Dental

   $ 623.47    $ 595.63    $ 587.73    $ 592.54    $ 608.82    $ 585.87    $ 593.87    $ 613.21    $ 600.16    $ 720.77    $ 656.04    $ 717.70    $ 663.17    $ 612.06

No Dental or Chiro

   $ 622.40    $ 594.31    $ 587.12    $ 590.88    $ 607.58    $ 585.20    $ 592.64    $ 612.58    $ 599.59    $ 720.56    $ 655.60    $ 715.82    $ 663.02    $ 611.77

 


ADDENDUM IV

 

GUIDELINES FOR THE COORDINATION OF SERVICES BETWEEN HMOS AND THE BUREAU OF MILWAUKEE CHILD WELFARE

 

I. HMO Rights and Responsibilities:

 

  A. The HMO must designate at least one individual to serve as a contact person for the Bureau of Milwaukee Child Welfare (BMCW). If the HMO chooses to designate more than one contact person, the HMO should identify the service area for which each contact person is responsible.

 

  B. The HMO must provide all Medicaid covered mental health and substance abuse services to individuals identified as clients of BMCW. Disputes in the medical necessity of services identified in the Family Treatment Plan will be adjudicated using the dispute process outlined in this MOU, except that HMOs will provide court ordered services in accordance with Article III, F.

 

  C. The HMO liaison, or other appropriate staff as designated by the HMO, will participate in case conference with BMCW upon the request of BMCW. The planning session may be done through telephone contact or other means of communication when attending a formal case conference is not feasible.

 

  D. The HMO liaison and BMCW will discuss who will be responsible for ensuring that the recipient receives the services authorized and provided through the HMO. The HMO must have a mechanism in place for notifying BMCW of missed appointments or family crisis situations that could potentially lead to an out-of- home placement by BMCW. The notification will be within three business days of occurrence or sooner if possible.

 

  E. The HMO agrees to participate in dispute resolution using the following process:

 

  1. The BMCW and the HMO designated personnel will meet or teleconference to discuss the case and attempt to resolve issues of dispute.

 

  2. If the BMCW designees and the HMO designees (known as the team) are unable to resolve the issues, BMCW and the HMO will schedule a meeting or a teleconference of representatives with expertise in the area of dispute to look at outstanding issues within two days of the teleconference or sooner if indicated.

 

  3. If the team is unable to resolve the issues to both parties’ satisfaction, either party may appeal to the Department. It will be the disputing party’s responsibility to supply the necessary documentation for the Department to adjudicate the dispute.

 

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  F. The HMO will work with BMCW in developing lists of providers and fostering a provider network that has expertise in:

 

  1. Working with adults and children effectively.

 

  2. Working with dual diagnosed clients effectively.

 

  3. Understanding adult functioning problems in the context of parenting, child safety and child well-being.

 

  4. Recognizing the interrelationship of the problems BMCW families experience and, therefore, the value of close collaboration among the various service providers working with the family.

 

  G. The HMO will share with BMCW agency(ies) the procedure and process for prior authorization and out-of-plan referrals.

 

II. Bureau of Milwaukee Child Welfare’s Rights and Responsibilities:

 

  A. It is the BMCW’s responsibility to initiate contact with the HMO regarding child welfare families and/or individuals in need of service. BMCW will provide (through court order and/or signed release of information) completed assessment information that supports the request for HMO services.

 

  B. BMCW will complete and involve the HMO in the development of a comprehensive case plan that identifies the outcomes to be achieved, the services to be provided and the measures to be used for evaluation.

 

  C. BMCW will utilize the HMO’s provider network for routine services whenever possible and will attempt to utilize the HMO provider network for emergency services. BMCW will obtain criteria from the HMO concerning BMCW’s ability to utilize non-participating providers and the mechanism for authorizing non- participating providers.

 

  D. BMCW will evaluate the progress of the case plan at 90-day intervals, including the effectiveness of services, and will forward those results to the HMO within ten days of completion.

 

  F. BMCW will be responsible for informing the HMO of the status of the case, including court-ordered revisions within two business days of the revisions.

 

  G. BMCW agrees to participate in dispute resolution using the following process:

 

  1. BMCW and the HMO designated personnel will meet or teleconference to discuss the case and attempt to resolve issues of dispute.

 

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  2. If the BMCW designees and the HMO designees (known as the team) are unable to resolve the issues, the BMCW and the HMO will schedule a meeting of representatives to look at outstanding issues within two days of the meeting or teleconference or sooner if indicated.

 

  3. If the team is unable to resolve the issues to both parties’ satisfaction, either party may appeal to the Department. It will be the disputing party’s responsibility to supply the necessary documentation for the Department to adjudicate the dispute.

 

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ADDENDUM V

 

GUIDELINES FOR THE COORDINATION OF SERVICES BETWEEN MEDICAID HMOS AND COUNTY BIRTH TO THREE AGENCIES

 

The Birth to 3 program is an entitlement program established by the Federal Individuals with Disabilities Education Act (IDEA) and is funded by federal, state, and local funds. The goal of the program is to provide Early Intervention (EI) services to children from birth up to the age of three who have developmental disabilities or delays. The intended outcome of the program is to ensure maximum amelioration of the impact of developmental disabilities or delays on infants and toddlers by early and ongoing provision of rehabilitation services.

 

Early Intervention services under Part C of the IDEA are administered in Wisconsin under Administrative Code HSF 90 by county health and human service department Birth to 3 programs. Birth to 3 agencies arrange for the provision of rehabilitative services (including needed physical therapy, occupational therapy, speech-language pathology, special instruction, audiology, certain nursing, psychological and other services), service coordination, and related parent education. Regulations require that Birth to 3 services be delivered in a “natural” environment, frequently the child’s home. Federal rules designate that IDEA, Part C funds are a payer of last resort after all other private and public funds, including Medicaid funds.

 

There are HMO enrollees that either are or will be in the Birth to 3 program. To summarize the Birth to 3 program process for ease of HMO understanding, the Birth to 3 program has four stages. These “stages” are a conceptual tool.

 

1. Stage 1 is the identification of a child as potentially eligible and in need of evaluation of whether the child is developmentally delayed. This can be done simply by a parent who believes the child is not developing normally, or more formally though a medical evaluation by the HMO provider. The child is then referred to the HMO for evaluation of eligibility and assessment of medically necessary services for the Individual Family Service Plan (IFSP). If the HMO originated the referral to the Birth to 3 agency, then any evaluations already completed by the HMO can be used as part of the eligibility decision process.

 

2. Stage 2 is the evaluation for eligibility by the Birth to 3 program according to state and federal rules and the assessment of needed medical and developmental services for the IFSP.

 

3. Stage 3 is the coordinated development of an IFSP that describes the integrated set of services that the child and family should receive. The HMO, the family, the Birth to 3 agency, and other relevant agencies are involved in the development of the IFSP.

 

4. Stage 4 is the provision of services based on the IFSP.

 

The HMO is involved with the Birth to 3 program throughout all of the above stages. The HMO can identify and refer a child to the program based on the physician’s determination that the child is not developing normally. The HMO will receive referrals from the program. The HMO will be involved in performing evaluation/assessment for eligibility determination and needed IFSP

 

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services. The HMO will be involved in family members, program staff, and other agencies. Finally, the HMO will be providing the services in the IFSP that meet medical necessity per Medicaid guidelines.

 

Federal and state regulations require an evaluation for eligibility, an assessment of needs and the development of an IFSP within 45 days of an EI referral to the Birth to 3 agency. A child eligible for receives services according to the IFSP document. Regulations require that Medicaid pay for covered IFSP services that meet Medicaid’s definition of medical necessity. Services meeting Medicaid’s coverage requirement are to be paid by Medicaid funds before county, state or federal IDEA funds are used to pay for the services. Wisconsin Medicaid requires HMOs to seek payment from a recipient’s health insurance first. However, in the Birth to 3 program, parents do not have to allow their Medicaid HMO to bill their health insurance for Birth to 3 services. In this situation, where the enrollee has other insurance but the parents do not allow billing of their health insurance for services, the HMO must work with the Birth to 3 agency on how to bill the agency for services rendered. The agencies have established an “average insurance liability amount” per month for IFSP therapy services for these situations and will reimburse the HMO this amount. HMOs would be responsible for the cost of services after the county pays the average insurance liability. The agency will inform the HMOs of those recipients participating in the program for whom the parents/guardians do not allow billing of their health insurance. The agency will inform the HMOs of the alternative billing procedures for these recipients.

 

The following guidelines have been developed to establish the complementary roles of the HMO and the Birth to 3 agency for clients they have in common and to identify the mutual activities of each party that will promote effective communication and coordination between the two parties. This language will also be incorporated as an Appendix in the county Birth to 3 provider materials ensuring that both HMOs and county Birth to 3 providers have the same information available to them. All actions are governed by HSF 90, and HMOs are required to make a reasonable attempt to assure that HSF 90 standards are met (e.g., two day referral).

 

HMO Rights and Responsibilities

 

A. The HMO must designate at least one individual to serve as a contact person for county B-3 agencies. If the HMO chooses to designate more than one contact person, the HMO should identify the counties for which each contact person is responsible. The contact person will work toward achieving a close, cooperative relationship between the HMO and the agency. The contact person will work with the agency to establish a mechanism to identify and refer eligible recipients for services and for the distribution of appropriate paperwork.

 

B. When the HMO identifies a recipient who may meet the eligibility guidelines for the Wis. Adm. Code, Chapter 90 HFS for Birth to 3 services it will make a referral to the county agency within two days. A child under the age of 3 can be identified and referred to the agency based on the judgment of the HMO provider that the child is not developing normally.

 

C.

If the parent of a child requests the HMO to conduct an evaluation/assessment, the HMO will determine the need for such evaluation/assessment in accordance with the Medicaid and Chapter 90 HFS definition of medical necessity. If the evaluation/assessment

 

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warrants eligibility for Birth to 3 services, a referral should be made to the agency as soon as possible. The HMO evaluation/assessment may be used by the agency for eligibility determination. If additional information is needed, the HMO and program will coordinate a evaluation of eligibility and an assessment of IFSP services needed. The evaluation and assessment results should be completed within thirty-five days from the date of the parent request. Results should be sent to the agency with the parent/guardian consent at the time of referral to give the agency sufficient time to complete the IFSP within the forty-five day time limit mandated by HSF Chapter 90.

 

D. If the county Birth to 3 agency requests a eligibility determination evaluation and assessment of IFSP service needs, the agency will provide a copy of the recipient screening tool to assist the HMO in determining the need for a full evaluation/assessment. If the HMO agrees with the agency request, the HMO will conduct a complete evaluation/assessment of the recipient’s rehabilitative needs. Federal regulations under Chapter 90 HFS require the HMO to forward a copy of the findings to the county agency within thirty-five days from the date of the parent/guardian request. This allows the agency sufficient time to complete the IFSP within the forty-five day deadline required by federal regulations under Chapter 90 HFS. If the HMO determines that no evaluation/assessment is needed, the HMO will document the rationale for this decision.

 

E. If the HMO requires copies of the recipient’s early intervention records held by the county Birth to 3 agency, the HMO may request the records directly from the agency with the parents’/guardians’ consent:

 

  1. The HMO case management liaison and the county Birth to 3 case manager must establish feasible administrative procedures for obtaining parents’/guardians’ consent for release of such records.

 

  2. If the parents’/guardians’ consent is not obtained, then any further actions on the part of the HMO requiring such records may cease.

 

F. The HMO must determine the need for medical treatment related to Birth to 3 services covered under the HMO Contract based on the results of the evaluation/assessment and the HMO determination of medical necessity. The HMO will not have final say on the entire IFSP, but only on whether the EI services indicated in the IFSP are the HMO’s responsibility.

 

G. The HMO shall work cooperatively with the Birth to 3 agency so that the provision of medically necessary services identified in the IFSP plan do not suffer interruption due to delays caused by HMO prior authorization and/or utilization management procedures.

 

H. The HMO Birth to 3 liaison, or other appropriate staff as designated by the HMO, must participate in case planning for the development of the IFSP with the county agency, unless no services are provided through the HMO:

 

  1. The case planning may be done through telephone contact or written communication rather than attending a formal case planning meeting.

 

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  2. The HMO is encouraged to recommend the type, frequency, and amount of services that might be on the IFSP.

 

  3. The HMO must informally discuss differences in opinion regarding the HMO’s determination of medically necessary treatment needs if requested by the recipient or case manager.

 

  4. The HMO case management liaison and the county Birth to 3 manager must discuss the follow-up to be undertaken so that IFSP services authorized by the HMO according to the criteria of medical necessity are made available and accessible to the recipient, and work with agencies to assist in scheduling recipient appointments.

 

  5. The HMO’s role in the case planning may be limited to a confirmation of the services the HMO will authorize if the recipient and county Birth to 3 case manager find these acceptable.

 

I. The parent/guardian of a Birth to 3 recipient may chose to receive Birth to 3 services from the recipient’s HMO or may elect to disenroll the child from the HMO as allowed by Medicaid. However, HMOs may not restrict in any way the right of the recipient to remain enrolled in the HMO and to receive medically necessary services through the HMO.

 

J. HMOs must arrange for providers with expertise appropriate to treat the infant and toddler population to meet the medically necessary needs of recipients enrolled in the HMO.

 

County Birth to 3 Agency Rights and Responsibilities

 

A. The county Birth to 3 agency is responsible for the initial contact with the HMO to coordinate services to recipient(s) they have in common, and will provide the HMO with the name and phone number of the county Birth to 3 agency.

 

B. If the HMO refers a recipient to the county Birth to 3 agency, the county agency must conduct an eligibility evaluation/assessment based on their usual procedures and policies in collaboration with the HMO.

 

C. If the county Birth to 3 agency requires copies of the recipient’s medical records, the agency may request the records directly from the HMO with the consent of the parent/guardian.

 

D.

The Birth to 3 case manager (service coordinator) may also identify whether the recipient has service or treatment needs over and above what is included in the child’s IFSP. As a part of this process, the county agency and the recipient may seek additional assessment for treatment of medical conditions not included in the IFSP which the HMO may be expected to assess and treat under the terms of its contract. In these cases, the HMO will determine if there are specific signs and symptoms indicating the medical necessity for

 

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the assessment and treatment. The agency must refer and coordinate evaluation/ assessment with the HMO within two days of identifying a potentially eligible child.

 

E. The county Birth to 3 agency may not determine the need for specific medical care covered under the HMO contract, nor may the county agency make referrals directly to specific providers of medical care covered through the HMO.

 

F. The county Birth to 3 agency must complete an IFSP in accordance with the requirements of HSF 90.

 

G. If the county Birth to 3 agency specifically requests the HMO liaison to attend a planning meeting in person, the county agency may coordinate with the HMO for the costs associated with attending the planning meeting. These are not separately allowable costs for reimbursement through Wisconsin Medicaid.

 

H. The county Birth to 3 agency is responsible for making timely referrals to School Based Services (SBS) providers for recipients participating in Birth to 3 programs, who turn the age of three and lose eligibility for services and are likely to be eligible for the SBS program.

 

Nothing in these guidelines precludes the HMO and the county Birth to 3 agency from entering into a formal contract or memorandum of understanding to address issues not outlined here.

 

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ADDENDUM VI

 

LOCAL HEALTH DEPARTMENTS AND COMMUNITY-BASED HEALTH ORGANIZATIONS A RESOURCE FOR HMOS

 

Local Health Departments (LHDs) throughout the state have an essential role in promoting the health of citizens of Wisconsin. They have general and specific statutory authority to prevent disease, promote health and protect the health of the citizens. They work in collaboration with community-based organizations, medical care facilities, and local community agencies to develop and coordinate systems of care so that the public’s health can be protected. Specific statutory authority includes the three public health core functions of assessment, policy development and assurance:

 

Assessment: means the regular, systematic collection, assembly, analysis and dissemination of information on the health of the community. This includes incidence and prevalence data, and morbidity, mortality and environmental data in areas that include: communicable disease, chronic disease and environmental health.

 

Policy Development: means the exercise of responsibility to serve the public’s interest by fostering shared ownership with the community in the development of comprehensive public health plans, programs, services and guidelines.

 

Assurance: means to take reasonable and necessary action to assure citizens that services necessary to achieve public health goals are available. This is done by encouraging the actions of others in the private, public and/or voluntary sectors, and by requiring action through enforcement or by directly providing services.

 

Description of Public Health Services: LHDs’ capacities may vary; however, LHDs are required to provide or ensure five basic public health services. These include:

 

1. Communicable disease surveillance

 

2. Prevention and control

 

3. Health promotion

 

4. Disease prevention

 

5. Human health hazard control

 

6. Generalized public health nursing programs

 

Although LHDs serve the population as a whole, they have established traditions of working with population groups at increased risk of illness, disability and premature death. The following specific services have been delineated with the hope of linking Medicaid Managed Care Plans with LHDs. Linking primary care and public health is an essential strategy to strengthen the health of local communities and thus benefit the population of the state as a whole.

 

LHDs have access to population data that may be very useful to managed care organizations in determining their services and quality studies.

 

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LHDs closely collaborate their programs with key community agencies that serve the Medicaid population. These include: Special Supplemental Nutrition Program for Women, Infants, and Children (WIC), Prenatal Care Coordination, School Health Services, Birth to 3 programs, Family Planning, and Developmental Disabilities.

 

LHDs promote and provide health education programs on topics that include Domestic Abuse/Violence Prevention, Smoking Cessation, Breast Feeding, Cardiovascular Risk Reduction, Prenatal/Postpartum Education, Nutrition, and Self-Care Skills.

 

LHDs provide health-related home/community inspections in areas that include Lead Poisoning, Asbestos, Indoor Air Quality, Home Safety, and Drinking Water Safety.

 

LHDs monitor communicable disease incidence/prevalence, provide information to the public on prevention, and conduct epidemiological investigations of outbreaks/unusual conditions.

 

Access to Special Populations

 

Wisconsin’s LHDs perform many public health services, including the provision of direct services to Medicaid recipients. Some LHDs provide Medicaid reimbursable services for which HMOs may contract, such as:

 

HealthCheck screening, outreach and follow-up.

 

Immunizations.

 

Blood lead screening.

 

Extended case management of medical conditions such as asthma, diabetes, hypertension and children with special health care needs.

 

Home health and personal care services.

 

LHDs provide important resources such as:

 

Clinics serving high-risk populations.

 

Culturally competent staff experienced in dealing with diverse, high risk populations.

 

Direct access to outreach and follow up with at-risk population groups in home and community settings.

 

Environmental inspection and case management for children with elevated blood lead levels.

 

Ability to contact hard-to-reach people to assist HMOs in achieving required rates, such as the HealthCheck screening rate.

 

Experience in family-centered care.

 

Linkages with other community based providers and advocacy groups.

 

Highly skilled staff who emphasize prevention and public health.

 

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Community Based Health Organizations

 

Throughout the state, the health care network includes many nonprofit community based health organizations including private HealthCheck providers, family planning clinics, and WIC clinics. These organizations may provide some of the same Medicaid reimbursable services as LHDs and are essential to advancing the health of community. They may also have the same access to special populations as LHDs.

 

Collaboration with Public and Community Based Health Organizations

 

HMOs should consider how to utilize the LHDs and community based health organizations through:

 

Identifying and utilizing the resources they provide.

 

Contracting with LHDs and other community health agencies for Medicaid reimbursable services where appropriate.

 

The complementary roles of managed care and public health are significant and evolving. Communities will be healthier and health care costs reduced if health care providers work together. To find out the names of key contacts at LHDs and community based health organizations in your area, contact your LHD.

 

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ADDENDUM VII

 

GUIDELINES FOR THE COORDINATION OF SERVICES BETWEEN HMOS, TARGETED CASE MANAGEMENT (TCM) AGENCIES, AND CHILD WELFARE AGENCIES

 

(The same language will be incorporated as an Appendix in the case management provider handbook, ensuring that both HMOs and case management providers have the same language available to them.)

 

HMO Rights and Responsibilities

 

1. The HMO must designate at least one individual to serve as a contact person for case management providers. If the HMO chooses to designate more than one contact person, the HMO should identify the target populations for which each contact person is responsible.

 

2. The HMO may make referrals to case management agencies when they identify an enrollee from an eligible target population who could benefit from case management services.

 

3. If the enrollee or case manager requests the HMO to conduct an assessment, the HMO will determine whether there are signs and symptoms indicating the need for an assessment. If the HMO finds that assessment is needed, the HMO will determine the most appropriate level for an assessment to be conducted (e.g., primary care physician, specialist, etc.). If the HMO determines that no assessment is needed, the HMO will document the rationale for this decision.

 

4. The HMO must determine the need for medical treatment of those services covered under the HMO Contract based on the results of the assessment and the medical necessity of the treatment recommended.

 

5. The HMO case management liaison, or other appropriate staff as designated by the HMO, must participate in case planning with the case management agency, unless no services provided through the HMO are required.

 

  The case planning may be done through telephone contact or means of communication other than attending a formal case planning meeting.

 

  The HMO must informally discuss differences in opinion regarding the HMO’s determination of treatment needs if requested by the recipient or case manager.

 

  The HMO case management liaison and the case manager must discuss who will be responsible for ensuring that the enrollee receives the services authorized by and provided through the HMO.

 

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  The HMO’s role in the case planning may be limited to a confirmation of the services the HMO will authorize if the enrollee and case manager find these acceptable.

 

Case Management Agency Rights and Responsibilities

 

1. The case management agency is responsible for initiating contact with the HMO to coordinate services to recipient(s) they have in common and providing the HMO with the name and phone number of the case manager(s).

 

2. If the HMO refers an enrollee to the case management agency, the case management agency must conduct an initial screening based on their usual procedures and policies. The case management agency must determine whether or not they will provide case management services and notify the HMO of this decision.

 

3. The case management agency must complete a comprehensive assessment of the enrollee’s needs in accordance with the requirements in the Case Management provider handbook. This includes a review of the enrollee’s physical and dental health needs.

 

4. If the case management agency requires copies of the enrollee’s medical records, the case management agency must obtain the records directly from the service provider, not from the HMO.

 

5. The case manager must identify whether the enrollee has additional service or treatment needs. As a part of this process, the case manager and the enrollee may seek additional assessment of conditions which the HMO may be expected to treat under the terms of the HMO Contract, if the HMO determines there are specific signs and symptoms indicating the need for an assessment.

 

6. The case management agency may not determine the need for specific medical care covered under the HMO Contract, nor may the case management agency make referrals directly to specific providers of medical care covered through the HMO.

 

7. The case manager must complete a comprehensive case plan in accordance with the requirements of the Case Management provider handbook. The plan must include the medical services the enrollee requires as determined by the HMO.

 

8. If the case management agency specifically requests the HMO liaison to attend a planning meeting in person, the case management agency must reimburse the HMO for the costs associated with attending the planning meeting. These are allowable costs for case management reimbursement through Wisconsin Medicaid.

 

Nothing in these guidelines precludes the HMO and the case management agency from entering into a formal contract or memorandum of understanding to address issues not outlined here.

 

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ADDENDUM VIII

 

REPORT FORMS AND WORKSHEETS

 

A. AIDS and Ventilator Dependent Quarterly Report Form and Detail Report Format

 

AIDS COST SUMMARY

    

HMO Name:                                                                          

    

Report Period:                                                                      

    

Number of Cases Reported:                                               

    

 

Category of Service


 

Amount Billed


 

Amount Paid


Inpatient

       

Outpatient

       

Physician

       

Pharmacy

       

All Other

       

Total

       

 

VENTILATOR COST SUMMARY

    

HMO Name:                                                                          

    

Report Period:                                                                      

    

Number of Cases Reported:                                               

    

 

Category of Service


 

Amount Billed


 

Amount Paid


Inpatient

       

Outpatient

       

Physician

       

Pharmacy

       

All Other

       

Total

       

 

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AIDS and Ventilator Dependent Detail Report

 

The detail report must be provided on disk and paper and must be in the following layout:

 

    

Field Name


   Type

   Width

   Dec

   Position

  

Explanation


1    HMO_ID    Num    8    0    1-8    Right justified (HMO Service Area Provider Number)
2    MA_ID    Num    10    0    9-18    Recipient Medicaid ID
3    LNAME    Char    13         19-31    Recipient Last Name - Left justified
4    FNAME    Char    10         32-41    Recipient First Name - Left justified
5    ELIG_CODE    Char    1         42   

A = AIDS;

N = NICU vent dependent;

V = Vent dependent, non-NICU

6    DOB    Date    8         43-50    mmddyyyy
7    SEX    Char    1         51    F or M
8    PROV_ID    Num    8    0    52-59    Medicaid Provider Number
9    PROV LNAME    Char    13         60-72    Medicaid Provider Last Name – Left Justified
10    PROV FNAME    Char    10         73-82    Medicaid Provider First Name – Left Justified
11    FROM_DATE    Date    8         83-90    mmddyyyy
12    TO_DATE    Date    8         91-98    mmddyyyy
13    DIAG_1    Char    5         99-103    Left justified, ICD-9, implied decimal
14    DIAG_2    Char    5         104-108    Left justified, ICD-9, implied decimal
15    QTY    Num    4    0    109-112    Right justified (do not zero fill)
16    PROC_CODE    Char    5         113-117    Left justified, CPT-4, UB92
17    PROC_DESC    Char    10         118-127     
18    DRUG_CODE    Num    11    0    128-138    National Drug Code
19    DRUG DESC    Char    10         139-148    Drug Name – Left Justified
20    AMT_BILL    Num    9    2    149-157    Include decimal (do not zero fill)
21    AMT-PAID    Num    9    2    158-166    Include decimal (do not zero fill)
22    ADMIT_DATE    Date    8         167-174    Hospital admission date: mmddyyyy
23    DIS_DATE    Date    8         175-182    Hospital discharge date: mmddyyyy

 

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B. Coordination of Benefits Quarterly Report Form and Instructions for Completing the Form

 

In order to comply with CMS reporting requirements, HMOs must submit a Coordination of Benefits (COB) report regarding their Medicaid and BadgerCare enrollees. For the purposes of this report, an HMO enrollee is any Medicaid recipient listed as an ADD or CONTINUE on the monthly HMO enrollment report(s) that are generated by the Department’s Medicaid fiscal agent.

 

Birth costs or delivery costs (e.g., routine delivery and associated hospital charges) are not to be included in the report.

 

The report is to be for the HMOs entire service area, aggregating separate service areas if the HMO has more than one service area. The report must be completed on a calendar quarterly basis and submitted to the Department’s fiscal agent within 45 days of the end of the quarter being reported, as specified in Article VII, J.

 

MAIL TO:

   FAX TO:

Medicaid Fiscal Agent

   Medicaid Fiscal Agent

Managed Care Unit

   ATTN: Managed Care Unit

P.O. Box 6470

Madison, WI 53716-0470

   (608) 224-6318
The COB report form follows this page.     

 

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STATE OF WISCONSIN

MEDICAID/BADGERCARE

HMO REPORT ON COORDINATION OF BENEFITS

 

Name of HMO                                                                  

   Mailing Address                                                                              

Office Telephone                                                             

   ___________________________________________________

Provider Number                                                              

   ___________________________________________________

 

Please designate below the quarter period for which information is given in this report.                                               , 20              through                                               , 20             

 

A. Cost Avoidance – Indicate the dollar amount you denied as a result of your knowledge of other insurance that is available for the enrollee.

Amount Cost Avoided:                         

 

B. Recoveries (Post-Pay Billing/Pay and Chase) – Indicate below the dollar amounts recovered as a result of:

 

Subrogation/Workers’ Compensation:                                         

(e.g., collections from auto, homeowners, or malpractice insurance, restitution payments from the Division of Corrections, collections from Worker’s Compensation).

 

Other Recoveries:                     

(e.g., Third Party Liability (TPL), legal action, estate recoveries or any other recoveries that are not specifically noted above.)

 

I HEREBY CERTIFY that to the best of my knowledge and belief, the information contained in this report is a correct and complete statement prepared from the records of the HMO, except as noted on the report.

 

Signed:    
    Original Signature of Director or Administrator
Title:    
Date Signed:    

 

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C. Medicaid and BadgerCare HMO Newborn Report

 

This report should be completed for infants born to mothers who are Medicaid or BadgerCare eligible and enrolled in the HMO at the time of birth of the infant.

 

1.       HMO Name:

   In this field enter the name of the HMO reporting.

HMO Provider Number:

   In this field enter the eight digit Medicaid provider number of the HMO reporting.

Telephone Number:

   In this field enter the HMO telephone number the fiscal agent can call with questions about submitted Newborn reports.

2.       Newborn Name:

   In this field enter the name of the newborn infant. If the mother has not given a first and middle name to the baby at the time the report is completed, enter the last name of the newborn as the mother’s last name; the first name/middle initial can be entered as “baby male” or “baby female.”

Date of Birth:

   In this field enter the date of birth of the newborn infant, in MM/DD/YY format.

Sex:

   In this field check the sex of the newborn infant, Male or.

Low Birth Weight

<1200 grams:

   In this field check the box if the newborn infant weighs less than 1200 grams.

Twin:

   In this field check no if the newborn infant is not a twin, check yes if the newborn infant is a twin. If the newborn infant is a twin, complete one Newborn Report for each twin.

Date of Death:

   In this field enter the date of death, if the newborn infant died, in MM/DD/YY format.

3.       Mother’s Name:

   In this field enter the first name, middle initial, and last name of the mother of the newborn infant.

Address:

   In this field enter the address of the mother of the newborn infant – street address, city, state, and zip code.

Mother’s Medicaid ID

Number:

   In this field enter the ten digit Medicaid or BadgerCare number of the mother of the newborn infant.

 

The HMO staff person completing the report should fsign and date the form and send it to the address listed at the bottom of the report.

 

The HMO does not have to use the above format. However, whatever format the HMO uses, the HMO must submit all of the information described above to the Department’s fiscal agent.

 

-177-


MEDICAID AND BADGERCARE HMO NEWBORN REPORT

 

Please print, type, or complete in a legible manner

 

1. HMO Name  ___________________________________________________________________________________________

 

HMO Provider Number  __________________________________________________________________________________

 

Telephone Number  ______________________________________________________________________________________

 

2. Newborn Name  _________________________________________________________________________________________

(First)                                             (M.I.)                                             (Last)

 

Date of Birth                                                       ¨ Male             ¨ Female

 

¨ Low Birth Weight <1200 grams

 

Twins:             ¨ No             ¨ Yes (If yes, complete two forms)

 

Date of Death if Applicable                                         

 

3. Mother’s Name  ________________________________________________________________________________________

(First)                                             (M.I.)                                             (Last)

 

Address  ______________________________________________________________________________________________

(Street Address)

 

                           _______________________________________________________________________________________________

(City)                                             (State)                                             (Zip Code)

 

4. Mother’s Medicaid or BadgerCare ID Number  _______________________________________________________________

 

5. I certify this information is accurate to the best of my knowledge.

 

                 
Signature         Date

 

Mail To:

   FAX To:

Medicaid Fiscal Agent

   Medicaid Fiscal Agent

ATTN: Managed Care Unit

   ATTN: Managed Care Unit

P.O. Box 6470

   (608) 224-6318

Madison, WI 53716-0470

    

 

-178-


D. HealthCheck Worksheet

 

HEALTHCHECK WORKSHEET

 

HMO NAME:                                                              

 

        

Calculation


   Age Groups

   Total

            < 1

   1-5

   6-14

   15-20

  
1   Number of eligible months for enrollees under age 21    Entered (Total is sum of age groups.)                         
2   Number of unduplicated enrollees under age 21    Entered                         
3   Ratio of recommended screens per age group member    Given    5.00    1.4    0.56    0.50     
4   Average period of eligibility (in years)    Line 1 ÷ line 2 ÷12 (Total is calculated by formula.)                         
5   Adjusted ratio of recommended screens per age group member    Line 3 x line 4                         
6   Expected number of screens (100% of required screens for ages and months of eligibility)    Line 2 x line 5 (Total is sum of age groups.)                         
7   Number of screens in goal (80%)    Line 6 x 0.80 (Total is calculated by formula.)                         
8   Actual number of screens completed    Entered (Total is sum of age groups.)                         
9   Difference between goal and actual    Line 8 – line 7 (Positive result means goal is met; negative result means goal is not met.)                         
10   Percent of the HMO discount or premium if applicable except for Milwaukee, Dane, Eau Claire, Kenosha and Waukesha Counties.                              
11   Amount per screen to be recouped    FFS maximum allowable fee *(Refer Article III, K, 2) x line 10                         
12   Total recoupment    Line 11 x line 9                         

 

-179-


E. Neonatal Intensive Care Unit (NICU) Risk-Sharing Report Format and Detail Data Requirements

 

HMO reporting of NICU costs must include all of the data elements specified in this section. Risk-sharing for NICU is based on the criteria defined in Article VI, I of this Contract. As specified in Article VII, J of this Contract NICU reports must be submitted to the Department’s Contract Specialist on or before May 1 of the following year. The HMO does not have to file a report if the NICU criteria is not met.

 

The NICU report form, detailed data format and worksheet follow this page (report form pg. 118, detailed data reporting format pg. 119, worksheet pg. 120)

 

-180-


HMO NEONATAL INTENSIVE CARE UNIT (NICU) REPORT FORM

 

HMO Name:                                                                      

 

HMO Medicaid (Payee) Number                                 

 

Report Period: January 1, 200    through December 31, 200   

 

Questions regarding this report should be referred to: ____________________________

(please print)

 

Phone Number:                                 

 

A. HMO DATA SUMMARY BY COUNTY

 

  1. Hospital Inpatient Costs Associated with Level II, III, and IV NICU Services as defined in Article VI, I, 1 of this Contract.

 

Number

of Days


 

Number of

Admissions


 

Amount

Billed


  

Amount

Paid


              

 

  2. Physician Costs Associated with Level II, III, and IV NICU Services

 

Amount Billed:


 

Amount Paid


     

 

-181-


B. HMO DETAILED NICU DATA FORMAT

 

The costs summarized in Section A must be reported by month, by county, and by year (i.e., if an enrollee is in an NICU for two or more months, the NICU days, physician and hospital costs must be separated by the month in which they occurred). Amounts paid must include payments for all physician and hospital services that were provided during the report period regardless of the HMO’s actual payment date.

 

Enrollee
Name


   Enrollee MA
ID Number


  

Admit

Date

(mm/dd/yy)


   Discharge
Date
(mm/dd/yy)


   Total
Number of
NICU
Admissions


   Month

   NICU Hospital
Data by month
First NICU Day
(mm/dd/yy)


   NICU Hospital
Data by month
Last NICU Day
(mm/dd/yy)


   Total
Number of
NICU Days
(by month)


   NICU
Amount
Billed Hosp
(prorated by
month)


  

NICU
Amount
Paid Hosp
(prorated

by month)


   NICU
Amount
Billed
Physician
(by month)


   NICU
Amount
Paid
Physician
(by month)


Name

   xxxxxxxxxx    07/01/02    07/22/02    1    Jul    07/01/02    07/22/02    20    $ 00,000.00    $ 00,000.00    $ 0,00.00    $ 00.00

 

MAIL REPORTS TO:

BUREAU OF MANAGED HEALTH CARE PROGRAMS

P.O. BOX 309

MADISON, WI 53701-0309

 

C. NICU WORKSHEET

 

HMOs may complete the worksheet following this page to determine if their NICU days meet the criteria defined in Article VI, I. HMOs do not have to file a report if the NICU criteria is not met.

 

-182-


Neonatal Intensive Care Unit Risk-Sharing Worksheet

 

Calculation

 

1.   HMO enrollee months:       __________________
2.   Enrollee years:  

(line 1/12)

  __________________
3.   Threshold (75 days per 1000 enrollee years):  

(75 x line 2/1000)

  __________________
4.   NICU days reported by HMO:       __________________
5.   NICU days over threshold to be reimbursed:  

(line 4 – line 3)

  __________________
6.   Inpatient paid:       __________________
7.   Physician paid:       __________________
8.   Total cost:  

(line 6 + line 7)

  __________________
9.   Average cost per day:  

(line 8 /line 4)

  __________________
10.   90% of cost/day (Not to exceed $1,443):  

(0.9 x line 9)

  __________________
11.   Reimbursement amount (Days x 90% cost):  

(line 5 x line 10)

  __________________

 

-183-


F. Court Ordered Birth Cost Requests

 

County Child Support Agencies (CSA) obtain court orders requiring fathers to repay birth costs that have been paid by Medicaid FFS as well as Medicaid Health Maintenance Organizations (HMO). In some counties, judges will not assign birth costs to the father based upon average costs. Upon request of the Medicaid fiscal agent Contract Monitor, the HMO must provide actual charges less any payments made by a third party payer for the use by the court in setting actual birth and related costs to be paid by the father. Birth cost information must be submitted to the Medicaid fiscal agent Contract Monitor within 14 days from the date the request was received by the HMO.

 

The birth cost report forms follows this page (Part 1 pg. 120, Part 2 pg. 121)

 

-184-


MEDICAID AND BADGERCARE HMO BIRTH COST REQUEST

 

PART I: Local Child Support Agency Portion

 

Part I is to be completed by the Local Child Support Agency. Please type or print, in a legible manner.

 

1.   

HMO Name

    
2.   

Newborn’s Name

    
                                          (First)                         (M.I.)                                 (Last)
     *(If multiple births, please list all names)
    

Date of Birth

        Sex      
3.   

Mother’s Name

    
                                          (First)                         (M.I.)                                 (Last)
     Medicaid or BadgerCare ID Number      
     Address     
          (Street Address)
           
                              (City)                                     (State)                                     (Zip Code)

 

-185-


4. I certify this information is accurate to the best of my knowledge:

 

Name of Local Child Support Agency

Name (Please Print) ___________________________________________________________________________
Signature ___________________________________________________________________________________
Title _______________________________________________________________________________________
Date _______________________________________________________________________________________

Phone Number: _________________________________________

   FAX Number: ______________________

 

          Mail The Form To:    FAX The Form To:

    Medicaid Fiscal Agent

   Medicaid Fiscal Agent

    ATTN: Managed Care Unit

   ATTN: Managed Care Unit

    P.O. BOX 6470

   (608) 224-6318

    MADISON, WI 53716-0470

    

 

-186-


PART II: HMO Portion

 

Part II is to be completed by the HMO. Please type or print in a legible manner.

 

1. The actual payment for birthing costs for the mother and her baby.

 

Mother’s Name                                                                           ID#                                         

 

Hospital/Birthing Center Payment (Mother)

   $                             

Hospital/Birthing Center Payment (Newborn)

   $                             

Physician Payment (Mother)

   $                             

Physician Payment (Newborn)

   $                             

Amount Paid by Other Insurance

   $                             

 

2. Comments: (i.e., retroactively disenrolled from [HMO NAME] effective [DATE], services denied)

 

[State Denial Reason]: ____________________________________________

 

_______________________________________________________________

 

3. I certify this information is accurate to the best of my knowledge.

 

Name of HMO                                                                                                                                                                         

Name (Please Print)                                                                                                                                                                

Signature                                                                                                                                                                                  

Title                                                                                                                                                                                          

Date                                                                                                                                                                                          

 

4. Mail or FAX Part I and Part II within 14 days of receipt to:

 

Mail The From To:

  

FAX The Form To:

Medicaid Fiscal Agent

  

Medicaid Fiscal Agent

ATTN: Managed Care Unit

  

ATTN: Managed Care Unit

P.O. Box 6470

  

(608) 224-6318

Madison, WI 53716-0470

    

 

-187-


G. Formal and Informal Grievance Reporting Forms

 

  1. Formal Grievance Experience Summary Report

 

Summarize each Medicaid and BadgerCare grievance reviewed in the past quarter.

 

  a. Grievances Related to Program Administration

 

Member

Identification

Number


 

Date

Grievance Filed


 

Nature of

Grievance


   Date Resolved

   Summary of
Grievance
Resolution


  

Administrative
Changes as a Result
of Grievance

Review


                        
                        
                        
                        
                        

 

  b. Grievances Related to Benefit Denial/Reduction

 

Member

Identification

Number


 

Date

Grievance Filed


 

Nature of

Grievance


   Date Resolved

   Summary of
Grievance
Resolution


   Administrative
Changes as a Result
of Grievance
Review


                        
                        
                        
                        
                        

 

  c. Summary

 

SUBTOTAL: Program Administration

   _________________

SUBTOTAL: Benefit Denial/Reduction

   _________________

TOTAL NUMBER OF GRIEVANCES:

   _________________

 

-188-


  2. HMO Reporting Form for Informal Grievances

 

___________________________________________________________________________________________

HMO Name

 

  ¨ First Quarter
  ¨ Second Quarter
  ¨ Third Quarter
  ¨ Fourth Quarter
  ¨ Calendar Year 2004
  ¨ Calendar Year 2005

 

TYPE OF INFORMAL GRIEVANCE


  

TOTAL NUMBER OF GRIEVANCES


1. ACCESS PROBLEMS

    

2. BILLING ISSUES

    

3. QUALITY OF CARE

    

4. DENIAL OF SERVICE

    

5. OTHER SPECIFY:

    

 

General Definitions

 

  1. Access problems include any problem identified by the HMO that causes an enrollee to have difficulty getting an appointment, receiving care, or on culturally appropriate care, including the provision of interpreter services in a timely manner.

 

  2. Billing issues include the denial of a service or a recipient receiving a bill for a Medicaid covered service that the HMO is responsible for providing or arranging for the provision of that service.

 

  3. Quality of care includes long waiting time in the reception area of providers’ offices, rude providers or provider staff, or any other complaint related directly to patient care.

 

  4. Denial of service includes any Medicaid covered service that the HMO denied.

 

  5. Others as identified by each HMO.

 

Return the completed forms to:

 

Bureau of Managed Health Care Programs

ATTN: Grievance Contract Specialist

P.O. Box 309

Madison, WI 53701-0309

 

-189-


H. Attestation Form

 

ATTESTATION

 

I,                                                           , have reviewed the following data:

(Name and Title)

 

  ¨ Encounter Data for (month)                      (year) 200    .

 

  ¨ Abortion Sterilization and Hysterectomy Report for (quarter)                 for (year) 200    .

 

  ¨ AIDS/Vent Report for (quarter)                          for (year) 200    .

 

  ¨ Other                                          (Specify Report)

 

I hereby attest and affirm that the information being submitted is complete, factual and correct to the best of my knowledge. I furthermore attest and affirm that no material facts have been omitted from this form. I understand that payment and satisfaction of this/these claim(s) will be from federal and state public funds and that I may be prosecuted under applicable federal and state laws for any false claims, statements, or documents, or concealment of a material fact. I furthermore understand that state or federal authorities may inspect all claims, records or documents pertaining to the provision of these services.

 

             
(Signature)       (Date)
             
(Print Name)       (Print Date)

 

-190-


ADDENDUM IX

 

GENERAL INFORMATION ABOUT THE WIC PROGRAM AND SAMPLE HMO-TO-WIC REFERRAL FORMS

 

General Information about the WIC Program and its Relationship to Medicaid HMOs

 

The Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) is a program enacted as an amendment to the Child Nutrition Act of 1996, and is funded by USDA. WIC provides supplemental nutritious foods, nutrition education, and referrals to pregnant and breastfeeding women, infants and children up to age five, who are determined to be at nutritional risk. Income eligibility is determined by family size and gross income (185% of the poverty level). WIC uses “adjunctive” eligibility which means that any recipient of Medicaid (including Healthy Start and BadgerCare) is income eligible for WIC.

 

The State Division of Public Health contracts with 69 local agencies to provide WIC benefits. In Wisconsin, most WIC agencies are local health departments, but other community-based organizations are contracted with WIC to provide WIC benefits, including community action programs. other private non-profit health agencies and one hospital.

 

WIC serves approximately 106,000 women, infants and children each month. Approximately fifty-three thirty-five (53) percent of all Wisconsin births are on WIC. Approximately half of all WIC participants were enrolled in a Medicaid HMO. Seventy-one (71) percent of all participants have incomes at or below the poverty level; thirty-five (35) percent have less than a high school education.

 

Section 1902(a)(11)(C) of the Social Security Act requires coordination between Medicaid HMOs and WIC. This coordination includes the referral of potentially eligible women, infants, and children to the WIC program and the provision of medical information by providers working within Medicaid managed care plans to the WIC program if requested by WIC agencies. Typical types of medical information requested by WIC agencies include information on nutrition related metabolic disease, diabetes, low birth weight, failure to thrive, prematurity, infants of alcoholic, mentally retarded, or drug addicted mothers, AIDS, allergy or intolerance that affects nutritional status, and anemia.

 

The WIC referral forms follow this page. Multiple copies of the forms may be obtained from local WIC agencies. More information about the WIC program and a list of local WIC agencies can be found on the WIC website (www.dhfs.state.wi.us/wic).

 

-191-


DEPARTMENT OF HEALTH AND FAMILY SERVICES   STATE OF WISCONSIN

Division of Public Health

DPH 4024B (Rev. 08/03)

 

Bureau of Family & Community Health

WIC Program, Federal Reg. 246

 

WIC MEDICAL REFERRAL INFANTS AND CHILDREN (THROUGH 4 YEARS OF AGE)

Completion of this form is voluntary. Personally identifiable information is used to determine WIC services

(e.g., certification / enrollment and food package issuance) and may be disclosed to others only as allowed by state and federal laws.

 

INSTRUCTIONS: To facilitate WIC services (certification and food package issuance) for your WIC-eligible patient, fill in the blanks and check the boxes, as appropriate, and return this form to the WIC Project indicated at the bottom of the page.

 

Patient’s First and Last Name ___________________________

      Birthdate ____________________________________________

Address ____________________________________________

     

Telephone ___________________________________________

Parent /Caregiver’s First and Last Name ___________________________________________________________________________

 

ALL INFANTS AND CHILDREN       INFANTS ONLY

  Present weight  _____________________

  Hct _______%  and/or  Hgb _______ gm     Birth weight _______________________

  Length /stature _____________________

  Date taken ________________________     Birth length _______________________

     ¨ recumbent or ¨ standing

  Blood lead ________________________     Gestational age ____________________

  Date taken  ________________________

  Date taken ________________________     E.D.D. ___________________________

  Vitamin /Mineral Rx  ________________

       

 

INFANTS

 

Medical conditions the mother had prenatally

 

¨    anemia    ¨ high blood lead    ¨ food allergy or intolerance, specify
¨    pregnancy-induced hypertension    ¨ gestational diabetes         ______________________________
¨    nutrition-related infectious or chronic disease, genetic or central nervous system disorder,
     or other medical condition, specify __________________________________________________________________________

 

Current nutrition-related health problems

 

¨ pyloric stenosis    ¨ GI reflux    ¨ LGA at birth    ¨ currently LGA    ¨ head circumference <5th percentile

 

ALL INFANTS AND CHILDREN – Current nutrition-related health problems

 

¨  SGA at birth    ¨  food allergy or intolerance, specify ___________________________________    ¨  failure to thrive
¨  currently SGA    ¨  recent surgery, trauma, or burns, specify _______________________________     
¨  infectious disease in last 6 months, specify:     

 

¨  pneumonia    ¨ HIV or AIDS    ¨ tuberculosis
¨  bronchiolitis (# episodes in last 6 mos ______________________)    ¨ meningitis    ¨ parasitic infection

 

¨ nutrition-related chronic disease, genetic or central nervous system disorder, or other medical condition ____________________

 

FORMULA PRESCRIBED

 

Special formula for infants and children:

 

¨ Similac NeoSure Advance   ¨ Enfamil AR LIPIL or Enfamil AR   ¨ Kindercal   ¨ Pediatric EO28
¨ Enfamil EnfaCare LIPIL   ¨ Neocate   ¨ PediaSure   ¨ EleCare
¨ Enfamil Nutramigen LIPIL or Enfamil Nutramigen   ¨ Similac PM 60/40   ¨ PediaSure w/Fiber   ¨ Portagen
¨ Alimentum Advance or Alimentum   ¨ Enfamil Pregestimil        

 

Standard formula for children:

 

¨ Similac with Iron   ¨ Isomil Soy with Iron   ¨ Similac Lactose Free with Iron
¨ Similac Advance with Iron   ¨ Isomil Advance Soy with Iron   ¨ Similac Lactose Free Advance with Iron

 

Intended length of use ________________________________________________________________________________________

 

Additional Diagnoses / Health Concerns / Diet Orders

 

SIGNATURE  – Health Care Provider         Date Signed       
(Physician, physician assistant, or advanced practice nurse prescriber signature is required for prescription of special formulas and formulas for children.)

 

Medical Office / Clinic     

 

Address           Telephone       

 

LOCAL WIC PROJECT:

 

WIC is an Equal Opportunity Provider and Employer

 

-192-


DEPARTMENT OF HEALTH AND FAMILY SERVICES   STATE OF WISCONSIN

Division of Public Health

DPH 4024A (Rev. 11/02)

 

Bureau of Family & Community Health

WIC Program, Federal Reg. 246

 

WIC MEDICAL REFERRAL

PREGNANT, BREASTFEEDING AND NONBREASTFEEDING POSTPARTUM WOMEN

Completion of this form is voluntary. Personally identifiable information is used to determine WIC services

(e.g., certification / enrollment and food package issuance) and may be disclosed to others only as allowed by state and federal laws.

 

INSTRUCTIONS : To facilitate WIC services (certification and food package issuance) for your WIC-eligible patient, fill in the blanks and check the boxes, as appropriate, and return this form to the WIC Project indicated at the bottom of the page.

 

Patient’s First and Last Name ____________________________   Birthdate _____________________________________________
Address _____________________________________________   Telephone ____________________________________________

 

ALL WOMEN       PREGNANT   POSTPARTUM
  Present weiqht ___________   Hct ___________________%     E.D.D. _________________     Delivery date ____________
  Present height ___________   And/or     Weeks gest. _____________     Prepreg. Weight __________
  Date taken ______________   Hgb __________________gm     Prepreg. weight __________     Weight gained ___________
  Vitamin/ Mineral Rx ______   Date taken _______________        

 

ALL WOMEN

 

Current nutrition-related health problems

 

   ¨ food allergy or intolerance, specify ___________________________________________________________________________

 

   ¨ recent major surgery, trauma, or burns, specify _________________________________________________________________

 

   ¨ infectious disease in last 6 months:

 

¨ pneumonia

  ¨ tuberculosis   ¨ HIV or AIDS   ¨ meningitis   ¨ parasitic infection

 

   ¨ nutrition-related chronic disease, genetic or central nervous system disorder, or other medical condition,

      specify: __________________________________________________________________________________________________

 

Obstetrical history in any previous pregnancy (if currently pregnant) or most recent pregnancy (if currently postpartum)

 

   ¨ gestational diabetes    ¨ large for gestational age infant
   ¨ low birth weight or preterm infant    ¨ fetal or neonatal death
   ¨ infant with nutrition-related birth defect, specify ________________________________________________________________

 

PREGNANT WOMEN - Current nutrition-related health problems

 

   ¨ gestational diabetes    ¨ hyperemesis gravidarum
   ¨ pregnancy-induced hypertension    ¨ fetal growth restriction

 

MEDICAL NUTRITIONAL PRESCRIBED

 

  Ensure:    ¨  Regular    ¨ Fiber    ¨  Glucerna    ¨  Glucerna OS    ¨  High Calcium    ¨ High protein    ¨ Light    ¨ Plus    ¨  Plus HN
  Boost:    ¨ Regular    ¨ Fiber    ¨  Plus    ¨  High Protein    ¨ Breeze                    
  Sustacal:    ¨  Regular    ¨  Plus                                   

Intended length of use _________________________________________________________________________________________

 

Additional Diagnoses / Health Concerns / Diet Orders

 

SIGNATURE - Health Care Provider ______________________    Date Signed _________________________________________

(Physician, physician assistant, or advanced practice nurse prescriber signature is required for prescription of a medical nutritional.)

 

Medical Office / Clinic ________________________________________________________________________________________

Address _______________________________________________    Telephone __________________________________________

 

LOCAL WIC PROJECT:

 

WIC is an Equal Opportunity Provider and Employer

 

Pages 190 through 241 have been deleted as the information contained in those pages can be found on the Bureau of Family and Community Health Services that pertains to the WIC program.

 

-193-


ADDENDUM X

 

HMO SPECIFIC SERVICE AREA AND ENROLLMENT MAXIMUM

 

For the rate period of May 1, 2004, through December 31, 2004 (HMO Name) agrees not to reduce its service area that was in effect at the time of contract implementation on May 1, 2004. (HMO Name) further agrees that its maximum enrollment during the rate period will be (#). (OPTIONAL: The additional enrollment will be limited to              County.)

 

-194-

EXHIBIT 31.1

 

CERTIFICATION

 

I, Michael F. Neidorff certify that:

 

  1. I have reviewed this Quarterly Report on Form 10-Q of Centene Corporation;

 

  2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

 

  3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

 

  4. The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules13a-15(e) and 15d-15(e)) for the registrant and have:

 

  a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this annual report is being prepared;

 

  b) [Paragraph omitted in accordance with SEC transition instructions contained in SEC Release 34-47986];

 

  c) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

 

  d) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

 

  5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent function):

 

  a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

 

  b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

 

Dated: July 26, 2004

 

/s/ Michael F. Neidorff

Michael F. Neidorff

Chairman and Chief Executive Officer

(principal executive officer)

 

EXHIBIT 31.2

 

CERTIFICATION

 

I, Karey L. Witty certify that:

 

  6. I have reviewed this Quarterly Report on Form 10-Q of Centene Corporation;

 

  7. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

 

  8. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

 

  9. The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules13a-15(e) and 15d-15(e)) for the registrant and have:

 

  a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this annual report is being prepared;

 

  b) [Paragraph omitted in accordance with SEC transition instructions contained in SEC Release 34-47986];

 

  c) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

 

  d) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

 

  10. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent function):

 

  a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

 

  b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

 

Dated: July 26, 2004

 

/s/ Karey L. Witty

Karey L. Witty

Senior Vice President, Chief Financial Officer, Secretary and Treasurer

(principal financial and accounting officer)

 

EXHIBIT 32.1

 

CERTIFICATION PURSUANT TO 18 U.S.C. SECTION 1350,

AS ADOPTED PURSUANT TO

SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

 

In connection with the quarterly report on Form 10-Q of Centene Corporation (the “Company”) for the period ended June 30, 2004, as filed with the Securities and Exchange Commission on the date hereof (the “Report”), the undersigned, Michael F. Neidorff, President and Chief Executive Officer of the Company, hereby certifies, pursuant to 18 U.S.C. Section 1350, that:

 

(1) the Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities and Exchange Act of 1934; and

 

(2) the information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

 

/s/ Michael F. Neidorff

Michael F. Neidorff

Chairman and Chief Executive Officer

(principal executive officer)

 

Dated: July 26, 2004

 

EXHIBIT 32.2

 

CERTIFICATION PURSUANT TO 18 U.S.C. SECTION 1350,

AS ADOPTED PURSUANT TO

SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

 

In connection with the quarterly report on Form 10-Q of Centene Corporation (the “Company”) for the period ended June 30, 2004, as filed with the Securities and Exchange Commission on the date hereof (the “Report”), the undersigned, Karey L. Witty, Senior Vice President, Chief Executive Officer and Treasurer of the Company, hereby certifies, pursuant to 18 U.S.C. Section 1350, that:

 

(1) the Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities and Exchange Act of 1934; and

 

(2) the information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

 

/s/ Karey L. Witty

Karey L. Witty

Senior Vice President, Chief Financial Officer, Secretary and Treasurer

(principal financial and accounting officer)

 

Dated: July 26, 2004