As filed with the Securities and Exchange Commission on February 1, 2012.

Registration No. 333-178049

 

 

 

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

 

 

AMENDMENT NO. 7

TO

Form S-1

REGISTRATION STATEMENT

UNDER

THE SECURITIES ACT OF 1933

 

 

SYNACOR, INC.

(Exact Name of Registrant as Specified in its Charter)

 

 

 

Delaware   7370   16-1542712
(State or Other Jurisdiction of   (Primary Standard Industrial   (I.R.S. Employer
Incorporation or Organization)   Classification Code Number)   Identification Number)

 

40 La Riviere Drive, Suite 300

Buffalo, NY 14202

(716) 853-1362

(Address, including zip code and telephone number, including area code, of registrant’s principal executive offices)

 

 

Ronald N. Frankel

President and Chief Executive Officer

Synacor, Inc.

40 La Riviere Drive, Suite 300

Buffalo, NY 14202

(716) 853-1362

(Name, address, including zip code and telephone number, including area code, of agent for service)

 

 

Copies to:

Scott Dettmer, Esq.   Steven L. Grossman, Esq.
Brian Hutchings, Esq.   O’Melveny & Myers, LLP
Gunderson Dettmer Stough   1999 Avenue of the Stars, 7th Floor
Villeneuve Franklin & Hachigian, LLP   Los Angeles, California 90067
220 West 42nd Street, 21st Floor   (310) 553-6700
New York, New York 10036  
(212) 730-8133  

 

 

Approximate date of commencement of proposed sale to the public: As soon as practicable after the effective date of this Registration Statement.

 

 

If any of the securities being registered on this Form are to be offered on a delayed or continuous basis pursuant to Rule 415 under the Securities Act of 1933, as amended, check the following box.   ¨

If this Form is filed to register additional securities for an offering pursuant to Rule 462(b) under the Securities Act, check the following box and list the Securities Act registration statement number of earlier effective registration statement for the same offering.   ¨

If this Form is a post-effective amendment filed pursuant to Rule 462(c) under the Securities Act, check the following box and list the Securities Act registration statement number of the earlier effective registration statement for the same offering.   ¨

If this Form is a post-effective amendment filed pursuant to Rule 462(d) under the Securities Act, check the following box and list the Securities Act registration statement number of the earlier effective registration statement for the same offering.   ¨

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See definitions of “large accelerated filer,” “accelerated filer,” and “smaller reporting company” in Rule 12b-2 of the Exchange Act. (Check one):

 

Large accelerated filer   ¨    Accelerated filer   ¨
Non-accelerated filer   x    (Do not check if a smaller reporting company)    Smaller reporting company   ¨

 

 

 

The Registrant hereby amends this Registration Statement on such date or dates as may be necessary to delay its effective date until the Registrant shall file a further amendment which specifically states that this Registration Statement shall thereafter become effective in accordance with Section 8(a) of the Securities Act of 1933, or until the Registration Statement shall become effective on such date as the Commission, acting pursuant to said Section 8(a), may determine.

 

 

 


EXPLANATORY NOTE

This Amendment No. 7 to the Registration Statement on Form S-1 (File No. 333-178049) is solely made to file exhibits previously omitted. No changes have been made to Part I of the Registration Statement or Items 13, 14, 15, 16(b) or 17 of Part II of the Registration Statement. Accordingly, this amendment consists only of the facing page, this explanatory note, Item 16(a) of Part II of the Registration Statement, the signature page to the Registration Statement and the filed exhibits.


Item 16. Exhibits and Financial Statement Schedules

(a) Exhibits

 

Exhibit No.

  

Description

  1.1    Form of Underwriting Agreement
  3.1      Fourth Amended and Restated Certificate of Incorporation
  3.2      Form of Fifth Amended and Restated Certificate of Incorporation to be effective upon closing
  3.3      Amended and Restated Bylaws
  3.4      Form of Amended and Restated Bylaws to be effective upon closing
  3.5      First Certificate of Amendment to the Fourth Amended and Restated Certificate of Incorporation
  3.6    Second Certificate of Amendment to the Fourth Amended and Restated Certificate of Incorporation
  4.1         Reference is made to Exhibits 3.1, 3.2, 3.3, 3.4, 3.5 and 3.6
  4.2*    Form of certificate for common stock
  4.3      Third Amended and Restated Investors’ Rights Agreement by and among Synacor, Inc., certain stockholders and the investors listed on the signature pages thereto
  4.4      Third Amended and Restated Stock Restriction, First Refusal and Co-Sale Agreement by and among Synacor, Inc., certain stockholders and the investors listed on the signature pages thereto
  4.5      Third Amended and Restated Voting Agreement by and among Synacor, Inc., certain stockholders and the investors listed on the signature pages thereto
  5.1    Opinion of Gunderson Dettmer Stough Villeneuve Franklin & Hachigian, LLP
10.1    Form of Indemnification Agreement between the Registrant and each of its directors and executive officers and certain key employees
10.2.1    2000 Stock Plan
10.2.2       Amendment to 2000 Stock Plan, adopted September 30, 2004
10.2.3       Amendment to 2000 Stock Plan, adopted June 9, 2006
10.2.4       Amendment to 2000 Stock Plan, adopted October 19, 2006
10.2.5       Amendment to 2000 Stock Plan, adopted July 31, 2008
10.2.6      

Form of Stock Option Agreement under 2000 Stock Plan

10.2.7       Stock Option Agreement under 2000 Stock Plan with Ronald N. Frankel
10.3.1    2006 Stock Plan
10.3.2    Amendment No. 1 to 2006 Stock Plan
10.3.3    Amendment No. 2 to 2006 Stock Plan
10.3.4    Amendment No. 3 to 2006 Stock Plan
10.3.5    Amendment No. 4 to 2006 Stock Plan
10.3.6    Amendment No. 5 to 2006 Stock Plan
10.3.7    Amendment No. 6 to 2006 Stock Plan

 

II-1


Exhibit No.

  

Description

10.3.8    Amendment No. 7 to 2006 Stock Plan
10.3.9    Form of Stock Option Agreement under 2006 Stock Plan with Jordan Levy
10.3.10    Stock Option Agreement under 2006 Stock Plan with Ronald N. Frankel
10.3.11    Form of Stock Option Agreement with Ronald N. Frankel under 2006 Stock Plan
10.3.12    Form of Stock Option Agreement with George G. Chamoun under 2006 Stock Plan
10.3.13    Form of Stock Option Agreement with Scott A. Bailey under 2006 Stock Plan
10.3.14   

Form of Director Stock Option Agreement under 2006 Stock Plan

10.3.15   

Form of Director Stock Option Agreement under 2006 Stock Plan

10.4.1    2012 Equity Incentive Plan
10.4.2    Form of Stock Option Agreement under 2012 Equity Incentive Plan
10.4.3    Form of Stock Unit Agreement under 2012 Equity Incentive Plan
10.5.1    Letter Agreement dated July 31, 2007 with Ronald N. Frankel
10.5.2    Severance Agreement with Ronald N. Frankel
10.6    Letter Agreement dated October 15, 2010 with Scott A. Bailey
10.7.1    Employment and Noncompetition Agreement dated December 22, 2000 between George G. Chamoun and CKMP, Inc.
10.7.2    Severance Agreement with George G. Chamoun
10.8    Letter Agreement dated August 3, 2011 with William J. Stuart
10.9.1    Amended and Restated Master Services Agreement between Charter Communications Operating, LLC and Synacor, Inc. dated as of April 1, 2010
10.9.2 †‡    Amendment #1 to Amended and Restated Master Services Agreement between Charter Communications Operating, LLC and Synacor, Inc. dated as of October 1, 2010
10.9.3 †‡    Amendment #2 to Amended and Restated Master Services Agreement between Charter Communications Operating, LLC and Synacor, Inc. dated as of May 25, 2011
10.9.4 †‡    Amendment #3 to Amended and Restated Master Services Agreement between Charter Communications Operating, LLC and Synacor, Inc. dated as of December 9, 2011
10.10 †‡    Master Services Agreement between Qwest Corporation and Synacor, Inc. dated as of July 1, 2010
10.11.1    Master Services Agreement between Embarq Management Company and Synacor, Inc. dated as of December 4, 2006
10.11.2    Contract Order between Embarq Management Company and Synacor, Inc. dated as of December 4, 2006.
10.11.3 †‡    Amendment to Contract Order between Embarq Management Company and Synacor, Inc. dated as of December 19, 2007
10.11.4 †‡    Second Amendment to Contract Order between Embarq Management Company and Synacor, Inc. dated as of February 6, 2008
10.11.5 †‡    Third Amendment to Contract Order between Embarq Management Company and Synacor, Inc. dated as of December 17, 2007

 

II-2


Exhibit No.

  

Description

10.11.6 †‡    Fourth Amendment to Contract Order between Embarq Management Company and Synacor, Inc. dated as of April 15, 2008
10.11.7 †‡    Fifth Amendment to Contract Order between Embarq Management Company and Synacor, Inc. dated as of March 12, 2009
10.11.8 †‡    Sixth Amendment to Contract Order between Embarq Management Company and Synacor, Inc. dated as of March 12, 2009
10.11.9 †‡    Seventh Amendment to Contract Order between Embarq Management Company and Synacor, Inc. dated as of May 12, 2009
10.11.10 †‡    Eighth Amendment to Contract Order between Embarq Management Company and Synacor, Inc. dated as of August 11, 2009
10.11.11    Amendment #9 to Master Services Agreement between Embarq Management Company and Synacor, Inc. dated as of January 28, 2010
10.11.12    Amendment #10 to Master Services Agreement between Embarq Management Company and Synacor, Inc. dated as of February 12, 2010
10.11.13    Amendment #11 to Master Services Agreement between Embarq Management Company and Synacor, Inc. dated as of February 24, 2010
10.11.14 †‡    Amendment #12 to Master Services Agreement between Embarq Management Company and Synacor, Inc. dated as of March 5, 2010
10.11.15 †‡    Amendment #13 to Master Services Agreement between Embarq Management Company and Synacor, Inc. dated as of September 22, 2010
10.11.16    Amendment #14 to Master Services Agreement between Embarq Management Company and Synacor, Inc. dated as of July 25, 2011
10.11.17    Amendment #15 to Master Services Agreement between Embarq Management Company and Synacor, Inc. dated as of August 31, 2011
10.11.18    Amendment #16 to Master Services Agreement between Embarq Management Company and Synacor, Inc. dated as of October 1, 2011
10.11.19    Amendment #17 to Master Services Agreement between Embarq Management Company and Synacor, Inc. dated as of October 1, 2011
10.12         Master Services and Linking Agreement between Toshiba America Information Systems, Inc. and Synacor, Inc. dated as of July 1, 2010
10.13.1    Google Services Agreement between Google Inc. and Synacor, Inc. dated as of March 1, 2011
10.13.2 †‡    Amendment Number One to Google Services Agreement between Google Inc. and Synacor, Inc. dated as of July 1, 2011
10.14.1       Sublease dated March 3, 2006 between Ludlow Technical Products Corporation and Synacor, Inc.
10.14.2       First Amendment to Sublease dated as of September 25, 2006
10.14.3       Second Amendment to Sublease dated as of February 27, 2007
10.15.1   

LetterAgreement dated March 1, 2008 with Jordan Levy

10.15.2   

Letter Agreement dated June 23, 2009 with Jordan Levy

10.15.3   

Letter Agreements dated March 1, 2008 with Ronald N. Frankel

 

II-3


Exhibit No.

  

Description

10.15.4   

Letter Agreements dated June 23, 2009 with Ronald N. Frankel

10.15.5   

Letter Agreement dated March 1, 2008 with George G. Chamoun

10.15.6   

Letter Agreement dated June 23, 2009 with George G. Chamoun

10.16   

Form of Common Stock Repurchase Agreement

21.1            List of subsidiaries
23.1          Consent of Deloitte & Touche LLP
23.2          Consent of Anvil Advisors, LLC
23.3         Consent of Gunderson Dettmer Stough Villeneuve Franklin & Hachigian, LLP (contained in Exhibit 5.1).
24.1           Power of Attorney (contained in the signature page of the original filing)
24.2          Power of Attorney from Marwan Fawaz and Gary L. Ginsberg (contained in the signature page to amendment no. 1 to this registration statement)
24.3    Power of Attorney from Michael J. Montgomery (contained in the signature page to amendment no. 3 to this registration statement)

 

Notes:

  * To be filed by amendment.
   

Previously filed.

   

Confidential treatment requested for portions of this document. The omitted portions have been filed with the Securities and Exchange Commission.

 

II-4


SIGNATURES

Pursuant to the requirements of the Securities Act of 1933, as amended, the registrant has duly caused this amendment no. 7 to the registration statement to be signed on its behalf by the undersigned, thereunto duly authorized, in the City of Buffalo, State of New York, on this 1 st day of February, 2012.

 

SYNACOR, INC.
By:   /s/    R ONALD N. F RANKEL        
  Ronald N. Frankel
  President and Chief Executive Officer

Pursuant to the requirements of the Securities Act, this amendment no. 7 to the registration statement has been signed by the following persons on behalf of the registrant and in the capacities and on the dates indicated:

 

Signature

  

Title

 

Date

/s/    R ONALD N. F RANKEL        

Ronald N. Frankel

  

President, Chief Executive Officer and Director

(Principal Executive Officer)

 

February 1, 2012

/s/    W ILLIAM J. S TUART        

William J. Stuart

  

Chief Financial Officer

(Principal Financial and Accounting Officer)

 

February 1, 2012

*

Marwan Fawaz

  

Director

 

February 1, 2012

*

Gary L. Ginsberg

  

Director

 

February 1, 2012

*

Andrew Kau

  

Director

 

February 1, 2012

*

Thomas W. Keaveney

  

Director

 

February 1, 2012

*

Jordan Levy

  

Director

 

February 1, 2012

*

Michael J. Montgomery

  

Director

  February 1, 2012

*

Mark Morrissette

  

Director

 

February 1, 2012

*

Joseph Tzeng

  

Director

 

February 1, 2012

 

*By:   /s/    R ONALD N. F RANKEL        
  Ronald N. Frankel, attorney-in-fact

 

II-5


INDEX TO EXHIBITS

 

Exhibit No.   

Description

  1.1    Form of Underwriting Agreement
  3.1      Fourth Amended and Restated Certificate of Incorporation
  3.2      Form of Fifth Amended and Restated Certificate of Incorporation to be effective upon closing
  3.3      Amended and Restated Bylaws
  3.4      Form of Amended and Restated Bylaws to be effective upon closing
  3.5      First Certificate of Amendment to the Fourth Amended and Restated Certificate of Incorporation
  3.6    Second Certificate of Amendment to the Fourth Amended and Restated Certificate of Incorporation
  4.1           Reference is made to Exhibits 3.1, 3.2, 3.3, 3.4, 3.5 and 3.6
  4.2*    Form of certificate for common stock
  4.3      Third Amended and Restated Investors’ Rights Agreement by and among Synacor, Inc., certain stockholders and the investors listed on the signature pages thereto
  4.4      Third Amended and Restated Stock Restriction, First Refusal and Co-Sale Agreement by and among Synacor, Inc., certain stockholders and the investors listed on the signature pages thereto
  4.5      Third Amended and Restated Voting Agreement by and among Synacor, Inc., certain stockholders and the investors listed on the signature pages thereto
  5.1    Opinion of Gunderson Dettmer Stough Villeneuve Franklin & Hachigian, LLP
10.1    Form of Indemnification Agreement between the Registrant and each of its directors and executive officers and certain key employees
10.2.1    2000 Stock Plan
10.2.2       Amendment to 2000 Stock Plan, adopted September 30, 2004
10.2.3       Amendment to 2000 Stock Plan, adopted June 9, 2006
10.2.4       Amendment to 2000 Stock Plan, adopted October 19, 2006
10.2.5       Amendment to 2000 Stock Plan, adopted July 31, 2008
10.2.6      

Form of Stock Option Agreement under 2000 Stock Plan

10.2.7       Stock Option Agreement under 2000 Stock Plan with Ronald N. Frankel
10.3.1    2006 Stock Plan
10.3.2    Amendment No. 1 to 2006 Stock Plan
10.3.3    Amendment No. 2 to 2006 Stock Plan
10.3.4    Amendment No. 3 to 2006 Stock Plan
10.3.5    Amendment No. 4 to 2006 Stock Plan
10.3.6    Amendment No. 5 to 2006 Stock Plan
10.3.7    Amendment No. 6 to 2006 Stock Plan
10.3.8    Amendment No. 7 to 2006 Stock Plan
10.3.9    Form of Stock Option Agreement under 2006 Stock Plan with Jordan Levy
10.3.10    Stock Option Agreement under 2006 Stock Plan with Ronald N. Frankel


10.3.11    Form of Stock Option Agreement with Ronald N. Frankel under 2006 Stock Plan
10.3.12    Form of Stock Option Agreement with George G. Chamoun under 2006 Stock Plan
10.3.13    Form of Stock Option Agreement with Scott A. Bailey under 2006 Stock Plan
10.3.14   

Form of Director Stock Option Agreement under 2006 Stock Plan

10.3.15   

Form of Director Stock Option Agreement under 2006 Stock Plan

10.4.1    2012 Equity Incentive Plan
10.4.2    Form of Stock Option Agreement under 2012 Equity Incentive Plan
10.4.3    Form of Stock Unit Agreement under 2012 Equity Incentive Plan
10.5.1    Letter Agreement dated July 31, 2007 with Ronald N. Frankel
10.5.2    Severance Agreement with Ronald N. Frankel
10.6    Letter Agreement dated October 15, 2010 with Scott A. Bailey
10.7.1    Employment and Noncompetition Agreement dated December 22, 2000 between George G. Chamoun and CKMP, Inc.
10.7.2    Severance Agreement with George G. Chamoun
10.8    Letter Agreement dated August 3, 2011 with William J. Stuart
10.9.1    Amended and Restated Master Services Agreement between Charter Communications Operating, LLC and Synacor, Inc. dated as of April 1, 2010
10.9.2 †‡    Amendment #1 to Amended and Restated Master Services Agreement between Charter Communications Operating, LLC and Synacor, Inc. dated as of October 1, 2010
10.9.3 †‡    Amendment #2 to Amended and Restated Master Services Agreement between Charter Communications Operating, LLC and Synacor, Inc. dated as of May 25, 2011
10.9.4 †‡    Amendment #3 to Amended and Restated Master Services Agreement between Charter Communications Operating, LLC and Synacor, Inc. dated as of December 9, 2011
10.10 †‡    Master Services Agreement between Qwest Corporation and Synacor, Inc. dated as of July 1, 2010
10.11.1    Master Services Agreement between Embarq Management Company and Synacor, Inc. dated as of December 4, 2006
10.11.2    Contract Order between Embarq Management Company and Synacor, Inc. dated as of December 4, 2006.
10.11.3 †‡    Amendment to Contract Order between Embarq Management Company and Synacor, Inc. dated as of December 19, 2007
10.11.4 †‡    Second Amendment to Contract Order between Embarq Management Company and Synacor, Inc. dated as of February 6, 2008
10.11.5 †‡    Third Amendment to Contract Order between Embarq Management Company and Synacor, Inc. dated as of December 17, 2007
10.11.6 †‡    Fourth Amendment to Contract Order between Embarq Management Company and Synacor, Inc. dated as of April 15, 2008
10.11.7 †‡    Fifth Amendment to Contract Order between Embarq Management Company and Synacor, Inc. dated as of March 12, 2009


Exhibit No.

  

Description

10.11.8 †‡    Sixth Amendment to Contract Order between Embarq Management Company and Synacor, Inc. dated as of March 12, 2009
10.11.9 †‡    Seventh Amendment to Contract Order between Embarq Management Company and Synacor, Inc. dated as of May 12, 2009
10.11.10 †‡    Eighth Amendment to Contract Order between Embarq Management Company and Synacor, Inc. dated as of August 11, 2009
10.11.11    Amendment #9 to Master Services Agreement between Embarq Management Company and Synacor, Inc. dated as of January 28, 2010
10.11.12    Amendment #10 to Master Services Agreement between Embarq Management Company and Synacor, Inc. dated as of February 12, 2010
10.11.13    Amendment #11 to Master Services Agreement between Embarq Management Company and Synacor, Inc. dated as of February 24, 2010
10.11.14 †‡    Amendment #12 to Master Services Agreement between Embarq Management Company and Synacor, Inc. dated as of March 5, 2010
10.11.15 †‡    Amendment #13 to Master Services Agreement between Embarq Management Company and Synacor, Inc. dated as of September 22, 2010
10.11.16    Amendment #14 to Master Services Agreement between Embarq Management Company and Synacor, Inc. dated as of July 25, 2011
10.11.17    Amendment #15 to Master Services Agreement between Embarq Management Company and Synacor, Inc. dated as of August 31, 2011
10.11.18    Amendment #16 to Master Services Agreement between Embarq Management Company and Synacor, Inc. dated as of October 1, 2011
10.11.19    Amendment #17 to Master Services Agreement between Embarq Management Company and Synacor, Inc. dated as of October 1, 2011
10.12         Master Services and Linking Agreement between Toshiba America Information Systems, Inc. and Synacor, Inc. dated as of July 1, 2010
10.13.1    Google Services Agreement between Google Inc. and Synacor, Inc. dated as of March 1, 2011
10.13.2 †‡    Amendment Number One to Google Services Agreement between Google Inc. and Synacor, Inc. dated as of July 1, 2011
10.14.1       Sublease dated March 3, 2006 between Ludlow Technical Products Corporation and Synacor, Inc.
10.14.2       First Amendment to Sublease dated as of September 25, 2006
10.14.3       Second Amendment to Sublease dated as of February 27, 2007
10.15.1   

LetterAgreement dated March 1, 2008 with Jordan Levy

10.15.2   

Letter Agreement dated June 23, 2009 with Jordan Levy

10.15.3   

Letter Agreements dated March 1, 2008 with Ronald N. Frankel

10.15.4   

Letter Agreements dated June 23, 2009 with Ronald N. Frankel

10.15.5   

Letter Agreement dated March 1, 2008 with George G. Chamoun

10.15.6   

Letter Agreement dated June 23, 2009 with George G. Chamoun

10.16   

Form of Common Stock Repurchase Agreement


Exhibit No.

  

Description

21.1    List of subsidiaries
23.1 †            Consent of Deloitte & Touche LLP
23.2 †            Consent of Anvil Advisors, LLC
23.3         Consent of Gunderson Dettmer Stough Villeneuve Franklin & Hachigian, LLP (contained in Exhibit 5.1).
24.1           Power of Attorney (contained in the signature page of the original filing)
24.2          Power of Attorney from Marwan Fawaz and Gary L. Ginsberg (contained in the signature page to amendment no.1 to this registration statement)
24.3    Power of Attorney from Michael J. Montgomery (contained in the signature page to amendment no. 3 to this registration statement)

 

Notes:

  * To be filed by amendment.
   

Previously filed.

   

Confidential treatment requested for portions of this document. The omitted portions have been filed with the Securities and Exchange Commission.

 

Exhibit 1.1

 

 

 

SYNACOR, INC.

(a Delaware corporation)

[•] Shares of Common Stock

UNDERWRITING AGREEMENT

Dated: [•], 2012

 

 

 


SYNACOR, INC.

(a Delaware corporation)

[•] Shares of Common Stock

UNDERWRITING AGREEMENT

[•], 2012

Merrill Lynch, Pierce, Fenner & Smith

Incorporated

Citigroup Global Markets Inc.

    as Representatives of the several Underwriters

c/o Merrill Lynch, Pierce, Fenner & Smith

Incorporated

One Bryant Park

New York, New York 10036

Ladies and Gentlemen:

Synacor, Inc., a Delaware corporation (the “Company”), and the persons listed in Schedule B hereto (the “Selling Shareholders”), confirm their respective agreements with Merrill Lynch, Pierce, Fenner & Smith Incorporated (“Merrill Lynch”) and each of the other Underwriters named in Schedule A hereto (collectively, the “Underwriters,” which term shall also include any underwriter substituted as hereinafter provided in Section 10 hereof), for whom Merrill Lynch and Citigroup Global Markets Inc. (“Citigroup”) are acting as representatives (in such capacity, the “Representatives”), with respect to (i) the sale by the Company and the Selling Shareholders, acting severally and not jointly, and the purchase by the Underwriters, acting severally and not jointly, of the respective numbers of shares of Common Stock, par value $0.01 per share, of the Company (“Common Stock”) set forth in Schedules A and B hereto and (ii) the grant by the Company and the Selling Shareholders to the Underwriters, acting severally and not jointly, of the option described in Section 2(b) hereof to purchase all or any part of [•] additional shares of Common Stock to cover overallotments, if any. The aforesaid [•] shares of Common Stock (the “Initial Securities”) to be purchased by the Underwriters and all or any part of the [•] shares of Common Stock subject to the option described in Section 2(b) hereof (the “Option Securities”) are herein called, collectively, the “Securities.”

The Company and the Selling Shareholders understand that the Underwriters propose to make a public offering of the Securities as soon as the Representatives deem advisable after this Agreement has been executed and delivered.

The Company has filed with the Securities and Exchange Commission (the “Commission”) a registration statement on Form S-1 (No. 333-178049), including the related preliminary prospectus or prospectuses, covering the registration of the sale of the Securities under the Securities Act of 1933, as amended (the “1933 Act”). Promptly after execution and delivery of this Agreement, the Company will prepare and file a prospectus in accordance with the provisions of Rule 430A (“Rule 430A”) of the rules and regulations of the Commission under the 1933 Act (the “1933 Act Regulations”) and Rule 424(b) (“Rule 424(b)”) of the 1933 Act Regulations. The information included in such prospectus that was


omitted from such registration statement at the time it became effective but that is deemed to be part of such registration statement at the time it became effective pursuant to Rule 430A(b) is herein called the “Rule 430A Information.” Such registration statement, including the amendments thereto, the exhibits thereto and any schedules thereto, at the time it became effective, and including the Rule 430A Information, is herein called the “Registration Statement.” Any registration statement filed pursuant to Rule 462(b) of the 1933 Act Regulations is herein called the “Rule 462(b) Registration Statement” and, after such filing, the term “Registration Statement” shall include the Rule 462(b) Registration Statement. Each prospectus used prior to the effectiveness of the Registration Statement, and each prospectus that omitted the Rule 430A Information that was used after such effectiveness and prior to the execution and delivery of this Agreement, is herein called a “preliminary prospectus.” The final prospectus, in the form first furnished to the Underwriters for use in connection with the offering of the Securities, is herein called the “Prospectus.” For purposes of this Agreement, all references to the Registration Statement, any preliminary prospectus, the Prospectus or any amendment or supplement to any of the foregoing shall be deemed to include the copy filed with the Commission pursuant to its Electronic Data Gathering, Analysis and Retrieval system or any successor system (“EDGAR”).

As used in this Agreement:

“Applicable Time” means [__:00 P./A.M.], New York City time, on [•] or such other time as agreed by the Company and the Representatives.

“General Disclosure Package” means any Issuer General Use Free Writing Prospectuses issued at or prior to the Applicable Time, the most recent preliminary prospectus that is distributed to investors prior to the Applicable Time and the information included on Schedule C-1 hereto, all considered together.

“Issuer Free Writing Prospectus” means any “issuer free writing prospectus,” as defined in Rule 433 of the 1933 Act Regulations (“Rule 433”), including without limitation any “free writing prospectus” (as defined in Rule 405 of the 1933 Act Regulations (“Rule 405”)) relating to the Securities that is (i) required to be filed with the Commission by the Company, (ii) a “road show that is a written communication” within the meaning of Rule 433(d)(8)(i), whether or not required to be filed with the Commission, or (iii) exempt from filing with the Commission pursuant to Rule 433(d)(5)(i) because it contains a description of the Securities or of the offering that does not reflect the final terms, in each case in the form filed or required to be filed with the Commission or, if not required to be filed, in the form retained in the Company’s records pursuant to Rule 433(g).

“Issuer General Use Free Writing Prospectus” means any Issuer Free Writing Prospectus that is intended for general distribution to prospective investors (other than a “ bona fide electronic road show,” as defined in Rule 433 (the “Bona Fide Electronic Road Show”)), as evidenced by its being specified in Schedule C-2 hereto.

“Issuer Limited Use Free Writing Prospectus” means any Issuer Free Writing Prospectus that is not an Issuer General Use Free Writing Prospectus.

 

2


SECTION 1. Representations and Warranties .

(a) Representations and Warranties by the Company . The Company represents and warrants to each Underwriter as of the date hereof, the Applicable Time, the Closing Time (as defined below) and any Date of Delivery (as defined below), and agrees with each Underwriter, as follows:

(i) The Registration Statement has been prepared by the Company in conformity in all material respects with the requirements of the 1933 Act and the 1933 Act Regulations and has been filed with the Commission. Copies of the Registration Statement, including any amendments thereto, the preliminary prospectuses (meeting in all material respects the requirements of the 1933 Act Regulations) contained therein and the exhibits, financial statements and schedules, as finally amended and revised, have heretofore been delivered by the Company to you; and each preliminary prospectus delivered to the Underwriters for use in connection with this offering and the Prospectus was or will be identical to the electronically transmitted copies thereof filed with the Commission pursuant to EDGAR, except to the extent permitted by Regulation S-T. Each of the Registration Statement and any amendment thereto has become effective under the 1933 Act and no post-effective amendment to the Registration Statement has been filed as of the date of this Agreement.

(ii) As of the Applicable Time and as of the Closing Date or any Date of Delivery, as the case may be, neither (A) the General Disclosure Package, nor (B) any individual Issuer Limited Use Free Writing Prospectus, when considered together with the General Disclosure Package, included or will include any untrue statement of a material fact or omitted or will omit to state a material fact necessary in order to make the statements therein, in the light of the circumstances under which they were made, not misleading; provided, however, that the Company makes no representations or warranties as to information contained in or omitted from the General Disclosure Package or any Issuer Free Writing Prospectus, in reliance upon, and in conformity with, written information furnished to the Company by or on behalf of any Underwriter through the Representatives, specifically for use therein. For purposes of this Agreement, the only information so furnished shall be the information in the first paragraph under the heading “Underwriting,” the information in the first and second paragraphs under the heading “Underwriting–Commissions and Discounts,” the information in the first, second, third and fourth paragraphs under the heading “Underwriting–Price Stabilization, Short Positions and Penalty Bids” and the information under the heading “Underwriting–Electronic Distribution,” in each case contained in the Prospectus (collectively, the “Underwriter Information”).

(iii) The Company has been duly organized and is validly existing as a corporation in good standing under the laws of the State of Delaware, with corporate power and authority to own or lease its properties and conduct its business as described in the Registration Statement, the General Disclosure Package and the Prospectus. The Company does not have any subsidiaries. The Company is duly qualified to transact business in all jurisdictions in which the conduct of its business requires such qualification, except where the failure to be so qualified would (A) not, individually or in the aggregate, have a material adverse effect on the earnings, business, management, properties, assets, rights, operations, condition (financial or otherwise) or prospects of the Company or (B) not prevent the consummation of the transactions contemplated hereby (the occurrence of any such effect or any such prevention described in the clauses (A) and (B) being referred to as a “Material Adverse Effect”).

(iv) The outstanding shares of Common Stock of the Company, including the Securities to be purchased by the Underwriters from the Selling Shareholders, have been duly authorized and validly issued and are fully paid and non-assessable; the Securities to be issued and sold by the Company have been duly authorized and when issued and paid for as contemplated herein will be validly issued, fully paid and non-assessable; and no preemptive rights of stockholders exist with respect to any of the Securities, including the Securities to be purchased by the Underwriters from the Selling Shareholders, or the issue and sale thereof. Neither the filing of the Registration Statement nor the offering or sale of the Securities as contemplated by this Agreement gives rise to any rights, other than those which have been waived or satisfied, for or relating to the registration of any shares of Common Stock.

 

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(v) The information set forth on an actual basis under the caption “Capitalization” in the Registration Statement and the Prospectus (and any similar section or information contained in the General Disclosure Package) is true and correct as of the date indicated therein. All of the Securities conform to the description thereof contained in the Registration Statement, the General Disclosure Package and the Prospectus. The form of certificates for the Securities conforms to the Delaware General Corporation Law and to any requirements of the Company’s certificate of incorporation and by-laws. Subsequent to the respective dates as of which information is given in the Registration Statement, the General Disclosure Package and the Prospectus, except for the issuance of shares of Common Stock upon the exercise of outstanding options and warrants and the grant of options to purchase shares of Common Stock under stock option plans described in the Registration Statement, General Disclosure Package and the Prospectus and except as otherwise specifically stated therein, the Company has not: (A) issued any securities or incurred any liability or obligation, direct or contingent, for borrowed money; or (B) declared or paid any dividend or made any other distribution on or in respect to its capital stock.

(vi) The Commission has not issued an order preventing or suspending the use of any Preliminary Prospectus, any Issuer Free Writing Prospectus or the Prospectus relating to the proposed offering of the Securities, and no proceeding for that purpose or pursuant to Section 8A of the 1933 Act has been instituted or, to the Company’s knowledge, threatened by the Commission. The Registration Statement contains, and the Prospectus and any amendments or supplements thereto will contain, in all material respects all statements which are required to be stated therein by, and will conform to, the requirements of the 1933 Act and the 1933 Act Regulations. As of the applicable effective date, the Registration Statement and any amendment thereto did not contain, and will not contain, any untrue statement of a material fact and did not omit, and will not omit, to state a material fact required to be stated therein or necessary to make the statements therein not misleading. As of the date of the Prospectus and any amendment or supplement thereto and as of the Closing Date or any Date of Delivery, as the case may be, the Prospectus and any amendments and supplements thereto (including any prospectus wrapper) do not contain, and will not contain, any untrue statement of a material fact; and do not omit, and will not omit, to state a material fact necessary in order to make the statements therein, in the light of the circumstances under which they were made, not misleading; provided, however, that the Company makes no representations or warranties as to information contained in or omitted from the Registration Statement or the Prospectus, or any such amendment or supplement, in reliance upon, and in conformity with, written information furnished to the Company by or on behalf of any Underwriter through the Representatives, specifically for use therein (it being understood and agreed that the only such information is the Underwriter Information).

(vii) Each Issuer Free Writing Prospectus, as of its issue date and at all subsequent times through the completion of the public offer and sale of the Securities or until any earlier date that the Company notified or notifies the Representatives as described in the next sentence, did not, does not and will not include any information that conflicted, conflicts or will conflict with the information contained in the Registration Statement or the Prospectus.

(viii) The Company has not, directly or indirectly, distributed and will not distribute any offering material in connection with the offering and sale of the Securities other than any Preliminary Prospectus, the Prospectus and other materials, if any, permitted under the 1933 Act and consistent with Section 3(l) hereof. The Company will file with the Commission all Issuer Free Writing Prospectuses in the time required under Rule 433(d) under the 1933 Act. The Company has satisfied or will satisfy the conditions in Rule 433 under the 1933 Act to avoid a requirement to file with the Commission any electronic road show.

 

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(ix) (A) At the time of filing the Registration Statement and (B) as of the date hereof (with such date being used as the determination date for purposes of this clause (A)), the Company was not, and is not, an “ineligible issuer” (as defined in Rule 405 under the 1933 Act, without taking into account any determination by the Commission pursuant to Rule 405 under the 1933 Act that it is not necessary that the Company be considered an ineligible issuer), including, without limitation, for purposes of Rules 164 and 433 under the 1933 Act with respect to the offering of the Securities as contemplated by the Registration Statement.

(x) The consolidated financial statements of the Company, together with related notes and schedules as set forth in the Registration Statement, the General Disclosure Package and the Prospectus, present fairly in all material respects the financial position and the results of operations and cash flows of the Company, at the indicated dates and for the indicated periods. Such financial statements and related schedules have been prepared in accordance with U.S. generally accepted principles of accounting (“GAAP”), consistently applied throughout the periods involved, except as disclosed therein, and all adjustments necessary for a fair presentation of results for such periods have been made. The summary and selected consolidated financial and statistical data included in the Registration Statement, the General Disclosure Package and the Prospectus present fairly in all material respects the information shown therein, and such data has been compiled on a basis consistent with the financial statements presented therein and the books and records of the Company. There are no financial statements (historical or pro forma) that are required to be included in the Registration Statement, the General Disclosure Package or the Prospectus that are not included as required. All disclosures contained in the Registration Statement, the General Disclosure Package or the Prospectus regarding “non-GAAP financial measures” (as such term is defined by the rules and regulations of the Commission) comply with Regulation G of the Securities Exchange Act of 1934, as amended (the “1934 Act”), and Item 10 of Regulation S-K of the 1933 Act, to the extent applicable.

(xi) Deloitte & Touche LLP (“Deloitte”), which certified the financial statements and schedules included in the Registration Statement, the General Disclosure Package and the Prospectus, is an independent registered public accounting firm with respect to the Company within the meaning of the 1933 Act and the applicable 1933 Act Regulations and rules and regulations adopted by the Public Company Accounting Oversight Board (United States).

(xii) Except as disclosed in the Registration Statement, the General Disclosure Package and the Prospectus, the Company is not aware of any (A) material weakness in its internal control over financial reporting or (B) change in internal control over financial reporting since the end of the Company’s most recent audited fiscal year that has materially affected, or is reasonably likely to materially affect, the Company’s internal control over financial reporting.

(xiii) Solely to the extent that the Sarbanes-Oxley Act of 2002, as amended, and the rules and regulations promulgated by the Commission and The Nasdaq Global Market thereunder (the “Sarbanes-Oxley Act”) have been applicable to the Company, there is and has been no failure on the part of the Company to comply in all material respects with any provision of the Sarbanes-Oxley Act. The Company has taken all necessary actions to ensure that it is in compliance in all material respects with all provisions of the Sarbanes-Oxley Act that are in effect and with which the Company is required to comply and is actively taking steps to ensure that it will be in compliance in all material respects with other provisions of the Sarbanes-Oxley Act not currently in effect or which will become applicable to the Company.

 

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(xiv) Except as disclosed in the Registration Statement, the General Disclosure Package and the Prospectus, there is no action, suit, claim or proceeding pending or, to the knowledge of the Company, threatened against the Company before any court or administrative agency or otherwise, which, if determined adversely to the Company, would, individually or in the aggregate, have a Material Adverse Effect, and the aggregate of all pending legal or governmental proceedings to which the Company is a party which are not described in the Registration Statement, the General Disclosure Package and the Prospectus, including ordinary routine litigation incidental to the business, could not result in a Material Adverse Effect.

(xv) The Company has good and marketable title to all of the properties and assets reflected in the consolidated financial statements included in the Registration Statement, the General Disclosure Package and the Prospectus, subject to no lien, mortgage, pledge, charge or encumbrance of any kind except those reflected in such financial statements or described in the Registration Statement, the General Disclosure Package and the Prospectus or which are not material in amount. The Company occupies its leased properties under valid and binding leases conforming in all material respects to the description thereof set forth in the Registration Statement, the General Disclosure Package and the Prospectus.

(xvi) The Company has filed all federal, state, local and foreign tax returns which have been required to be filed and have paid all taxes indicated by such returns and all assessments received by it to the extent that such taxes have become due and are not being contested in good faith and for which an adequate reserve for accrual has been established in accordance with GAAP. All material tax liabilities have been adequately provided for in the financial statements of the Company, and the Company does not know of any actual or proposed additional material tax assessments.

(xvii) Since the respective dates as of which information is given in the Registration Statement, the General Disclosure Package and the Prospectus, as each may be amended or supplemented, there has not been any material adverse change or any development involving a prospective material adverse change in or affecting the earnings, business, management, properties, assets, rights, operations, condition (financial or otherwise) or prospects of the Company, whether or not occurring in the ordinary course of business, and there has not been any material transaction entered into or any material transaction that is probable of being entered into by the Company, other than transactions in the ordinary course of business and changes and transactions described in the Registration Statement, the General Disclosure Package and the Prospectus, as each may be amended or supplemented. The Company has no material contingent obligations which are not disclosed in the Company’s financial statements which are included in the Registration Statement, the General Disclosure Package and the Prospectus.

(xviii) The Company is not, nor with the giving of notice or lapse of time or both, will be, (A) in violation of its certificate of incorporation or by-laws, (B) in violation of or in default under any agreement, lease, contract, indenture or other instrument or obligation to which it is a party or by which it, or any of its properties, is bound and, solely with respect to this clause (B), which violation or default would have a Material Adverse Effect, or (C) in violation of any law, statute, rule, regulation, judgment, order, writ or decree of any arbitrator, court, governmental body, regulatory body, administrative agency or other authority, body or agency having jurisdiction over the Company or any of its subsidiaries or any of their respective properties, assets or operations (each, a “Governmental Entity”), except for such violations that would not, singly or in the aggregate, result in a Material Adverse Effect. The execution and delivery of this Agreement and the consummation of the transactions herein contemplated and the fulfillment of the terms hereof will not conflict with or result in a breach of or Repayment Event (as defined

 

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below) under any of the terms or provisions of, or constitute a default under, or result in the creation or imposition of any lien, charge or encumbrance upon any properties or assets of the Company pursuant to, any indenture, mortgage, deed of trust or other agreement or instrument to which the Company is a party or by which the Company or any of its properties is bound (except for such conflicts, breaches, defaults or Repayment Events or liens, charges or encumbrances that would not, singly or in the aggregate, result in a Material Adverse Effect), nor will such action result in any violation of the provisions of the certificate of incorporation, by-laws or similar organization document of the Company or any law, statute, rule, regulation, judgment, order, writ or decree of any Governmental Entity. As used herein, a “Repayment Event” means any event or condition which gives the holder of any note, debenture or other evidence of indebtedness (or any person acting on such holder’s behalf) the right to require the repurchase, redemption or repayment of all or a portion of such indebtedness by the Company.

(xix) The execution and delivery of, and performance by the Company of its obligations under, this Agreement has been duly and validly authorized by all necessary corporate action on the part of the Company, and this Agreement has been duly executed and delivered by the Company.

(xx) Each approval, consent, order, authorization, designation, declaration or filing by or with any Governmental Entity necessary in connection with the execution and delivery by the Company of this Agreement and the consummation of the transactions herein contemplated (except the registration under the 1933 Act of the Securities, such additional steps as may be required by the Financial Industry Regulatory Authority, Inc. (“FINRA”) and such approvals, consents, authorizations, designations, declarations or filings as may be required under state securities or blue sky laws in connection with the purchase and distribution of the Securities by the Underwriters) has been obtained or made and is in full force and effect.

(xxi) The Company holds all material licenses, certificates, permits, approvals, consents and other authorizations (collectively, “Governmental Licenses”) issued by the appropriate Governmental Entities necessary to the conduct of its business. The Company is in compliance with the terms and conditions of all Governmental Licenses, except where the failure so to comply would not, singly or in the aggregate, result in a Material Adverse Effect. All of the Governmental Licenses are valid and in full force and effect, except when the invalidity of such Governmental Licenses or the failure of such Governmental Licenses to be in full force and effect would not, singly or in the aggregate, result in a Material Adverse Effect. The Company has not received any notice of proceedings relating to the revocation or modification of any Governmental Licenses which, singly or in the aggregate, if the subject of an unfavorable decision, ruling or finding, would result in a Material Adverse Effect.

(xxii) The Company owns or possesses the right to use all material patents, patent rights, trademarks, trade names, service marks, service names, copyrights, license rights, know-how (including trade secrets and other unpatented and unpatentable proprietary or confidential information, systems or procedures) and other intellectual property rights (“Intellectual Property”) necessary to carry on its business in all material respects; the Company has not infringed, and the Company has not received notice of conflict with, any Intellectual Property of any other person or entity, except such as would not, if determined adversely to the Company, individually or in the aggregate, have a Material Adverse Effect. The Company has taken all reasonable steps necessary to secure interests in such Intellectual Property from its contractors. There are no outstanding options, licenses or agreements of any kind relating to the Intellectual Property of the Company that are required to be described in the Registration Statement, the General Disclosure Package and the Prospectus and are not described in all material respects.

 

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The Company is not a party to or bound by any options, licenses or agreements with respect to the Intellectual Property of any other person or entity that are required to be set forth in the Prospectus and are not described in all material respects. None of the technology employed by the Company has been obtained or is being used by the Company in violation of any contractual obligation binding on the Company or, to the knowledge of the Company, any of its officers, directors or employees or otherwise in violation of the rights of any persons; the Company has not received any written or oral communications alleging that the Company has violated, infringed or conflicted with, or, by conducting its business as set forth in the Registration Statement, the General Disclosure Package and the Prospectus, would violate, infringe or conflict with, any of the Intellectual Property of any other person or entity, except such as would not, if determined adversely to the Company, individually or in the aggregate, have a Material Adverse Effect. The Company knows of no infringement by others of Intellectual Property owned by or licensed to the Company.

(xxiii) Neither the Company, nor to the Company’s knowledge, any of its affiliates, has taken or may take, directly or indirectly, any action designed to cause or result in, or which has constituted or which might reasonably be expected to constitute, the stabilization or manipulation of the price of the shares of Common Stock to facilitate the sale or resale of the Securities or result in a violation of Regulation M under the 1934 Act.

(xxiv) The Company is not nor, after giving effect to the offering and sale of the Securities contemplated hereunder and the application of the net proceeds from such sale as described in the Registration Statement, the General Disclosure Package and the Prospectus, will be an “investment company” within the meaning of such term under the Investment Company Act of 1940, as amended (the “1940 Act”), and the rules and regulations of the Commission thereunder.

(xxv) The Company maintains a system of internal accounting controls sufficient to provide reasonable assurances that (A) transactions are executed in accordance with management’s general or specific authorization; (B) transactions are recorded as necessary to permit preparation of financial statements in conformity with GAAP and to maintain accountability for assets; (C) access to assets is permitted only in accordance with management’s general or specific authorization; and (D) the recorded accountability for assets is compared with existing assets at reasonable intervals and appropriate action is taken with respect to any differences.

(xxvi) The Company has established and maintains “disclosure controls and procedures” (as defined in Rules 13a-15(e) and 15d-15(e) under the 1934 Act); the Company’s “disclosure controls and procedures” are reasonably designed to ensure that all information (both financial and non-financial) required to be disclosed by the Company in the reports that it files or submits under the 1934 Act is recorded, processed, summarized and reported within the time periods specified in the rules and regulations of the 1934 Act, and that all such information is accumulated and communicated to the Company’s management as appropriate to allow timely decisions regarding required disclosure and to make the certifications of the Chief Executive Officer and Chief Financial Officer of the Company required under the 1934 Act with respect to such reports.

(xxvii) The statistical, industry-related and market-related data included in the Registration Statement, the General Disclosure Package and the Prospectus are based on or derived from sources that the Company reasonably and in good faith believes are reliable and accurate, and such data agree with the sources from which they are derived, and to the extent required, the Company has obtained the written consent to the use of such data from such sources.

 

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(xxviii) The operations of the Company are and have been conducted at all times in compliance with applicable financial record-keeping and reporting requirements of the Currency and Foreign Transactions Reporting Act of 1970, as amended, the money laundering statutes of all applicable jurisdictions, the rules and regulations thereunder and any related or similar rules, regulations or guidelines, issued, administered or enforced by any Governmental Entity (collectively, the “Money Laundering Laws”); and no action, suit or proceeding by or before any applicable Governmental Entity involving the Company with respect to the Money Laundering Laws is pending or, to the Company’s knowledge, threatened.

(xxix) Neither the Company nor, to the Company’s knowledge, any director, officer, agent, employee or affiliate of the Company is an individual or entity (“Person”) currently the subject or target of any sanctions administered or enforced by the U.S. Department of the Treasury’s Office of Foreign Assets Control, the European Union or Her Majesty’s Treasury (collectively, “Sanctions”), nor is the Company located, organized or resident in a country or territory that is the subject of Sanctions; and the Company will not directly or indirectly use the proceeds of the sale of the Securities, or lend, contribute or otherwise make available such proceeds to any subsidiaries, joint venture partners or other Person, to fund any activities of or business with any Person, or in any country or territory, that, at the time of such funding, is the subject of Sanctions or in any other manner that will result in a violation by any Person (including any Person participating in the transaction, whether as underwriter, advisor, investor or otherwise) of Sanctions.

(xxx) The Company carries, or is covered by, with reputable insurers, insurance in such amounts and covering such risks as is adequate for the conduct of its business and the value of its properties and as is generally maintained by companies of established repute engaged in the same or similar business, and all such insurance is in full force and effect. The Company has no reason to believe that it will not be able (A) to renew its existing insurance coverage as and when such policies expire or (B) to obtain comparable coverage from similar institutions as may be necessary or appropriate to conduct its business as now conducted and at a cost that would not result in a Material Adverse Effect. The Company has not been denied any insurance coverage which it has sought or for which it has applied during the five years ended December 31, 2010 and since January 1, 2011.

(xxxi) No labor dispute with the employees of the Company exists or, to the knowledge of the Company, is imminent, which would result in a Material Adverse Effect.

(xxxii) The Company is in compliance in all material respects with all presently applicable provisions of the Employee Retirement Income Security Act of 1974, as amended, including the regulations and published interpretations thereunder (“ERISA”); no “reportable event” (as defined in ERISA) has occurred with respect to any “pension plan” (as defined in ERISA) for which the Company would have any liability; the Company has not incurred and does not expect to incur liability under (A) Title IV of ERISA with respect to termination of, or withdrawal from, any “pension plan” or (B) Sections 412 or 4971 of the Internal Revenue Code of 1986, as amended, including the regulations and published interpretations thereunder (the “Code”); and each “pension plan” for which the Company would have any liability that is intended to be qualified under Section 401(a) of the Code is so qualified in all material respects and nothing has occurred, whether by action or by failure to act, which would cause the loss of such qualification.

 

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(xxxiii) To the Company’s knowledge, there are no affiliations or associations between any member of FINRA and any of the Company’s officers, directors or 5% or greater securityholders, except as set forth in the Registration Statement, the General Disclosure Package and the Prospectus.

(xxxiv) Except as described in the Registration Statement, the General Disclosure Package and the Prospectus or would not, singly or in the aggregate, result in a Material Adverse Effect, (A) the Company is not in violation of any federal, state, local or foreign statute, law, rule, regulation, ordinance, code, policy or rule of common law or any judicial or administrative interpretation thereof, including any judicial or administrative order, consent, decree or judgment, relating to pollution or protection of human health, the environment (including, without limitation, ambient air, surface water, groundwater, land surface or subsurface strata) or wildlife, including, without limitation, laws and regulations relating to the release or threatened release of chemicals, pollutants, contaminants, wastes, toxic substances, hazardous substances, petroleum or petroleum products, asbestos-containing materials or mold (collectively, “Hazardous Materials”) or to the manufacture, processing, distribution, use, treatment, storage, disposal, transport or handling of Hazardous Materials (collectively, “Environmental Laws”), (B) the Company has all permits, authorizations and approvals required under any applicable Environmental Laws and are each in compliance with their requirements, (C) there are no pending or, to the knowledge of the Company, threatened administrative, regulatory or judicial actions, suits, demands, demand letters, claims, liens, notices of noncompliance or violation, investigation or proceedings relating to any Environmental Law against the Company and (D) to the knowledge of the Company, there are no events or circumstances that would reasonably be expected to form the basis of an order for clean-up or remediation, or an action, suit or proceeding by any private party or Governmental Entity, against or affecting the Company relating to Hazardous Materials or any Environmental Laws.

(xxxv) The Securities have been approved for listing, subject to notice of issuance on The Nasdaq Global Market.

(xxxvi) There are no relationships or related-party transactions involving the Company or any other person required to be described in the Registration Statement, the General Disclosure Package and the Prospectus which have not been described as required.

(xxxvii) As of the date of the initial filing of the Registration Statement, there were no outstanding personal loans made, directly or indirectly, by the Company to any director or executive officer of the Company.

(xxxviii) None of the information on (or hyperlinked from) the Company’s website at www.synacor.com includes or constitutes a “free writing prospectus” as defined in Rule 405 under the 1933 Act and the Company does not maintain any website for its own account other than www.synacor.com.

(xxxix) Neither the Company or, to the knowledge of the Company, any director, officer, agent, employee, affiliate or other person acting on behalf of the Company is aware of or has taken any action, directly or indirectly, that would result in a violation by such Persons of the Foreign Corrupt Practices Act of 1977, as amended, and the rules and regulations thereunder (the “FCPA”), including, without limitation, making use of the mails or any means or instrumentality of interstate commerce corruptly in furtherance of an offer, payment, promise to pay or authorization of the payment of any money, or other property, gift, promise to give, or authorization of the giving of anything of value to any “foreign official” (as such term is defined

 

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in the FCPA) or any foreign political party or official thereof or any candidate for foreign political office, in contravention of the FCPA and the Company and its affiliates have conducted their businesses in compliance with the FCPA and have instituted and maintain policies and procedures designed to ensure, and which are reasonably expected to continue to ensure, continued compliance therewith.

(b) Representations and Warranties by the Selling Shareholders . Each Selling Shareholder, severally and not jointly, represents and warrants to each Underwriter as of the date hereof, as of the Applicable Time and as of the Closing Time, and agrees with each Underwriter, as follows:

(i) Neither the General Disclosure Package nor the Prospectus or any amendments or supplements thereto includes any untrue statement of a material fact or omits to state a material fact necessary in order to make the statements therein, in the light of the circumstances under which they were made, not misleading, provided that such representations and warranties set forth in this subsection (b)(i) apply only to statements or omissions made in reliance upon and in conformity with information relating to such Selling Shareholder furnished in writing by or on behalf of such Selling Shareholder expressly for use in the Registration Statement, the General Disclosure Package, the Prospectus or any other Issuer Free Writing Prospectus or any amendment or supplement thereto, it being understood and agreed that the only such information furnished by such Selling Shareholder consists of (A) the legal name, address and number of shares of Common Stock owned by such Selling Shareholder before the offering and (B) the other information with respect to the such Selling Shareholder (excluding percentages) which appear in the table and corresponding footnotes under the caption “Principal and Selling Shareholders” therein (the “Selling Shareholder Information”); such Selling Shareholder is not prompted to sell the Securities to be sold by such Selling Shareholder hereunder by any material information concerning the Company or any subsidiary of the Company which is not set forth in the General Disclosure Package or the Prospectus.

(ii) This Agreement has been duly authorized, executed and delivered by or on behalf of such Selling Shareholder.

(iii) The Power of Attorney and Custody Agreement, in the form heretofore furnished to the Representatives (the “Power of Attorney and Custody Agreement”), has been duly authorized, executed and delivered by such Selling Shareholder and is the valid and binding agreement of such Selling Shareholder.

(iv) The execution and delivery of this Agreement and the Power of Attorney and Custody Agreement and the sale and delivery of the Securities to be sold by such Selling Shareholder and the consummation of the transactions contemplated herein and compliance by such Selling Shareholder with its obligations hereunder do not and will not, whether with or without the giving of notice or passage of time or both, conflict with or constitute a breach of, or default under, or result in the creation or imposition of any tax, lien, charge or encumbrance upon the Securities to be sold by such Selling Shareholder or any property or assets of such Selling Shareholder pursuant to any contract, indenture, mortgage, deed of trust, loan or credit agreement, note, license, lease or other agreement or instrument to which such Selling Shareholder is a party or by which such Selling Shareholder may be bound, or to which any of the property or assets of such Selling Shareholder is subject (except for such conflicts, breaches or defaults as would not, singly or in the aggregate, materially and adversely affect the performance by such Selling Shareholder of its obligations hereunder), nor will such action result in any violation of the provisions of the charter or by-laws or other organizational instrument of such Selling Shareholder, if applicable, or any applicable treaty, law, statute, rule, regulation, judgment, order,

 

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writ or decree of any government, government instrumentality or court, domestic or foreign, having jurisdiction over such Selling Shareholder or any of its properties (except for such violations of applicable law, statute, rule, regulation, judgment, order, writ or decree as would not, singly or in the aggregate, materially and adversely affect the performance by such Selling Shareholder of its obligations hereunder).

(v) Such Selling Shareholder has, and at the Closing Time will have, valid title to the Securities to be sold by such Selling Shareholder free and clear of all security interests, claims, liens, equities or other encumbrances and the legal right and power, and all authorization and approval required by law, to enter into this Agreement and the Power of Attorney and Custody Agreement and to sell, transfer and deliver the Securities to be sold by such Selling Shareholder.

(vi) The Securities to be sold by such Selling Shareholder pursuant to this Agreement are certificated securities in registered form and are not held in any securities account or by or through any securities intermediary within the meaning of the Uniform Commercial Code as in effect in the State of New York. Certificates for all of the Securities to be sold by such Selling Shareholder pursuant to this Agreement, in suitable form for transfer by delivery or accompanied by duly executed instruments of transfer or assignment in blank with signatures guaranteed, have been placed in custody with Registrar and Transfer Company (the “Custodian”) with irrevocable conditional instructions to deliver such Securities to the Underwriters pursuant to this Agreement.

(vii) Such Selling Shareholder has not taken, and will not take, directly or indirectly, any action which is designed to or which has constituted or would be expected to cause or result in stabilization or manipulation of the price of any security of the Company to facilitate the sale or resale of the Securities.

(viii) No filing with, or consent, approval, authorization, order, registration, qualification or decree of any arbitrator, court, governmental body, regulatory body, administrative agency or other authority, body or agency, domestic or foreign, is necessary or required for the performance by each Selling Shareholder of its obligations hereunder or in the Power of Attorney and Custody Agreement, or in connection with the sale and delivery of the Securities hereunder or the consummation of the transactions contemplated by this Agreement, except such as have been already obtained or as may be required under the 1933 Act, the 1933 Act Regulations, the rules of the NASDAQ Stock Market LLC, state securities laws or the rules of FINRA.

(ix) Such Selling Shareholder does not have any registration or other similar rights (other than those that have been waived) to have any equity or debt securities registered for sale by the Company under the Registration Statement or included in the offering contemplated by this Agreement.

(x) Such Selling Shareholder has not prepared or had prepared on its behalf or used or referred to, any “free writing prospectus” as defined in Rule 405 under the 1933 Act, and has not distributed any written materials in connection with the offer or sale of the Securities.

(xi) Except as disclosed to the Underwriters in a FINRA questionnaire, neither such Selling Shareholder nor any of his/her/its affiliates directly, or indirectly through one or more intermediaries, controls, or is controlled by, or is under common control with any member firm of FINRA or is a person associated with a member (within the meaning of the FINRA By-Laws) of FINRA.

 

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(c) Officer’s Certificates . Any certificate signed by any officer of the Company or any of its subsidiaries delivered to the Representatives or to counsel for the Underwriters pursuant to Section 5 hereof shall be deemed a representation and warranty by the Company to each Underwriter as to the matters covered thereby; and any certificate signed by or on behalf of the Selling Shareholders as such and delivered to the Representatives or to counsel for the Underwriters pursuant to the terms of this Agreement shall be deemed a representation and warranty by such Selling Shareholder to the Underwriters as to the matters covered thereby.

SECTION 2. Sale and Delivery to Underwriters; Closing .

(a) Initial Securities . On the basis of the representations and warranties herein contained and subject to the terms and conditions herein set forth, the Company and each Selling Shareholder, severally and not jointly, agree to sell to each Underwriter, severally and not jointly, and each Underwriter, severally and not jointly, agrees to purchase from the Company and each Selling Shareholder, at the price per share set forth in Schedule A, that proportion of the number of Initial Securities set forth in Schedule B opposite the name of the Company or such Selling Shareholder, as the case may be, which the number of Initial Securities set forth in Schedule A opposite the name of such Underwriter, plus any additional number of Initial Securities which such Underwriter may become obligated to purchase pursuant to the provisions of Section 10 hereof, bears to the total number of Initial Securities, subject, in each case, to such adjustments among the Underwriters as the Representatives in their sole discretion shall make to eliminate any sales or purchases of fractional shares.

(b) Option Securities . In addition, on the basis of the representations and warranties herein contained and subject to the terms and conditions herein set forth, the Company and the Selling Shareholders, acting severally and not jointly, hereby grant an option to the Underwriters, severally and not jointly, to purchase up to an additional [•] shares of Common Stock, as set forth in Schedule B, at the price per share set forth in Schedule A, less an amount per share equal to any dividends or distributions declared by the Company and payable on the Initial Securities but not payable on the Option Securities. The option hereby granted may be exercised for 30 days after the date hereof and may be exercised in whole or in part from time to time only for the purpose of covering overallotments made in connection with the offering and distribution of the Initial Securities upon notice by the Representatives to the Company and the Selling Shareholders setting forth the number of Option Securities as to which the several Underwriters are then exercising the option and the time and date of payment and delivery for such Option Securities. Any such time and date of delivery (a “Date of Delivery”) shall be determined by the Representatives, but shall not be later than seven full business days after the exercise of said option, nor in any event prior to the Closing Time. If the option is exercised as to all or any portion of the Option Securities, each of the Underwriters, acting severally and not jointly, will purchase that proportion of the total number of Option Securities then being purchased which the number of Initial Securities set forth in Schedule A opposite the name of such Underwriter bears to the total number of Initial Securities, subject, in each case, to such adjustments as the Representatives in their sole discretion shall make to eliminate any sales or purchases of fractional shares.

(c) Payment . Payment of the purchase price for, and delivery of certificates for, the Initial Securities shall be made at the offices of O’Melveny & Myers LLP, 7 Times Square, New York, NY 10036, or at such other place as shall be agreed upon by the Representatives and the Company and the Selling Shareholders, at 9:00 A.M. (New York City time) on the third (fourth, if the pricing occurs after 4:30 P.M. (New York City time) on any given day) business day after the date hereof (unless postponed in accordance with the provisions of Section 10), or such other time not later than ten business days after such date as shall be agreed upon by the Representatives and the Company and the Selling Shareholders (such time and date of payment and delivery being herein called “Closing Time”).

 

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In addition, in the event that any or all of the Option Securities are purchased by the Underwriters, payment of the purchase price for, and delivery of certificates for, such Option Securities shall be made at the above-mentioned offices, or at such other place as shall be agreed upon by the Representatives and the Company and the Selling Shareholders, on each Date of Delivery as specified in the notice from the Representatives to the Company and the Selling Shareholders.

Payment shall be made to the Company and the Selling Shareholders by wire transfer of immediately available funds to the bank account(s) designated by the Company and the Custodian pursuant to each Selling Shareholder’s Power of Attorney and Custody Agreement against delivery to the Representatives for the respective accounts of the Underwriters of certificates for the Securities to be purchased by them. It is understood that each Underwriter has authorized the Representatives, for its account, to accept delivery of, receipt for, and make payment of the purchase price for, the Initial Securities and the Option Securities, if any, which it has agreed to purchase. The Representatives, individually and not as representative of the Underwriters, may (but shall not be obligated to) make payment of the purchase price for the Initial Securities or the Option Securities, if any, to be purchased by any Underwriter whose funds have not been received by the Closing Time or the relevant Date of Delivery, as the case may be, but such payment shall not relieve such Underwriter from its obligations hereunder.

SECTION 3. Covenants of the Company and the Selling Shareholders . The Company and, solely with respect to subsection 3(l) hereof, each Selling Shareholder, severally and not jointly, covenants with each Underwriter as follows:

(a) Compliance with Securities Regulations and Commission Requests . The Company, subject to Section 3(b), will comply with the requirements of Rule 430A, and will notify the Representatives promptly, and confirm the notice in writing, (i) when any post-effective amendment to the Registration Statement shall become effective or any amendment or supplement to the Prospectus shall have been filed, (ii) of the receipt of any comments from the Commission, (iii) of any request by the Commission for any amendment to the Registration Statement or any amendment or supplement to the Prospectus or for additional information, (iv) of the issuance by the Commission of any stop order suspending the effectiveness of the Registration Statement or any post-effective amendment or of any order preventing or suspending the use of any preliminary prospectus or the Prospectus, or of the suspension of the qualification of the Securities for offering or sale in any jurisdiction, or of the initiation or threatening of any proceedings for any of such purposes or of any examination pursuant to Section 8(d) or 8(e) of the 1933 Act concerning the Registration Statement and (v) if the Company becomes the subject of a proceeding under Section 8A of the 1933 Act in connection with the offering of the Securities. The Company will effect all filings required under Rule 424(b), in the manner and within the time period required by Rule 424(b) (without reliance on Rule 424(b)(8)), and will take such steps as it deems necessary to ascertain promptly whether the form of prospectus transmitted for filing under Rule 424(b) was received for filing by the Commission and, in the event that it was not, it will promptly file such prospectus. The Company will make every reasonable effort to prevent the issuance of any stop order, prevention or suspension and, if any such order is issued, to obtain the lifting thereof at the earliest possible moment.

(b) Continued Compliance with Securities Laws . The Company will comply with the 1933 Act and the 1933 Act Regulations so as to permit the completion of the distribution of the Securities as contemplated in this Agreement and in the Registration Statement, the General Disclosure Package and the Prospectus. If at any time when a prospectus relating to the Securities is (or, but for the exception afforded by Rule 172 of the 1933 Act Regulations (“Rule 172”), would be) required by the 1933 Act to be delivered in connection with sales of the Securities, any event shall occur or condition shall exist as a result of which it is necessary, in the opinion of counsel for the Underwriters or for the Company, to (i)

 

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amend the Registration Statement in order that the Registration Statement will not include an untrue statement of a material fact or omit to state a material fact required to be stated therein or necessary to make the statements therein not misleading, (ii) amend or supplement the General Disclosure Package or the Prospectus in order that the General Disclosure Package or the Prospectus, as the case may be, will not include any untrue statement of a material fact or omit to state a material fact necessary in order to make the statements therein not misleading in the light of the circumstances existing at the time it is delivered to a purchaser or (iii) amend the Registration Statement or amend or supplement the General Disclosure Package or the Prospectus, as the case may be, in order to comply with the requirements of the 1933 Act or the 1933 Act Regulations, the Company will promptly (A) give the Representatives notice of such event, (B) prepare any amendment or supplement as may be necessary to correct such statement or omission or to make the Registration Statement, the General Disclosure Package or the Prospectus comply with such requirements and, a reasonable amount of time prior to any proposed filing or use, furnish the Representatives with copies of any such amendment or supplement and (C) file with the Commission any such amendment or supplement; provided that the Company shall not file or use any such amendment or supplement to which the Representatives or counsel for the Underwriters shall object. The Company will furnish to the Underwriters such number of copies of such amendment or supplement as the Underwriters may reasonably request.

(c) Delivery of Registration Statements . The Company has furnished or will deliver to the Representatives and counsel for the Underwriters, without charge, signed copies of the Registration Statement as originally filed and each amendment thereto (including exhibits filed therewith) and signed copies of all consents and certificates of experts, and will also deliver to the Representatives, without charge, a conformed copy of the Registration Statement as originally filed and each amendment thereto (without exhibits) for each of the Underwriters. The copies of the Registration Statement and each amendment thereto furnished to the Underwriters will be identical to the electronically transmitted copies thereof filed with the Commission pursuant to EDGAR, except to the extent permitted by Regulation S-T.

(d) Delivery of Prospectuses . The Company has delivered to each Underwriter, without charge, as many copies of each preliminary prospectus as such Underwriter reasonably requested, and the Company hereby consents to the use of such copies for purposes permitted by the 1933 Act. The Company will furnish to each Underwriter, without charge, during the period when a prospectus relating to the Securities is (or, but for the exception afforded by Rule 172, would be) required to be delivered under the 1933 Act, such number of copies of the Prospectus (as amended or supplemented) as such Underwriter may reasonably request. The Prospectus and any amendments or supplements thereto furnished to the Underwriters will be identical to the electronically transmitted copies thereof filed with the Commission pursuant to EDGAR, except to the extent permitted by Regulation S-T.

(e) Blue Sky Qualifications . The Company will use its reasonable best efforts, in cooperation with the Underwriters, to qualify the Securities for offering and sale under the applicable securities laws of such states and other jurisdictions (domestic or foreign) as the Representatives may designate and to maintain such qualifications in effect so long as required to complete the distribution of the Securities; provided, however, that the Company shall not be obligated to file any general consent to service of process or to qualify as a foreign corporation or as a dealer in securities in any jurisdiction in which it is not so qualified or to subject itself to taxation in respect of doing business in any jurisdiction in which it is not otherwise so subject.

(f) Rule 158 . The Company will timely file such reports pursuant to the 1934 Act as are necessary in order to make generally available to its securityholders as soon as practicable an earnings statement for the purposes of, and to provide to the Underwriters the benefits contemplated by, the last paragraph of Section 11(a) of the 1933 Act.

 

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(g) Use of Proceeds . The Company will use the net proceeds received by it from the sale of the Securities in the manner specified in the Registration Statement, the General Disclosure Package and the Prospectus under “Use of Proceeds.”

(h) Listing . The Company will use its reasonable best efforts to effect and maintain the listing of the Common Stock (including the Securities) on the Nasdaq Global Market.

(i) Restriction on Sale of Securities . During a period of 180 days from the date of the Prospectus, the Company will not, without the prior written consent of the Representatives, (i) directly or indirectly, offer, pledge, sell, contract to sell, sell any option or contract to purchase, purchase any option or contract to sell, grant any option, right or warrant to purchase or otherwise transfer or dispose of any shares of Common Stock or any securities convertible into or exercisable or exchangeable for Common Stock or file any registration statement under the 1933 Act with respect to any of the foregoing or (ii) enter into any swap or any other agreement or any transaction that transfers, in whole or in part, directly or indirectly, the economic consequence of ownership of the Common Stock, whether any such swap or transaction described in clause (i) or (ii) above is to be settled by delivery of Common Stock or such other securities, in cash or otherwise. The foregoing sentence shall not apply to (A) the Securities to be sold hereunder, (B) any shares of Common Stock issued by the Company upon the exercise of an option or warrant or the conversion of a security outstanding on the date hereof and referred to in the Registration Statement, the General Disclosure Package and the Prospectus, (C) any shares of Common Stock issued or options to purchase Common Stock granted pursuant to existing employee benefit plans of the Company referred to in the Registration Statement, the General Disclosure Package and the Prospectus or (D) any shares of Common Stock issued pursuant to any non-employee director stock plan or dividend reinvestment plan referred to in the Registration Statement, the General Disclosure Package and the Prospectus. Notwithstanding the foregoing, if (1) during the last 17 days of the 180-day restricted period the Company issues an earnings release or material news or a material event relating to the Company occurs or (2) prior to the expiration of the 180-day restricted period, the Company announces that it will issue an earnings release or becomes aware that material news or a material event will occur during the 16-day period beginning on the last day of the 180-day restricted period, the restrictions imposed in this clause (i) shall continue to apply until the expiration of the 18-day period beginning on the date of the issuance of the earnings release or the occurrence of the material news or material event, unless the Representatives waive, in writing, such extension. Nothing in this Section 3(i) shall prevent the Company from filing any registration statement on Form S-8 relating to employee benefit plans.

(j) If the Representatives, in their sole discretion, agree to release or waive the restrictions set forth in a lock-up agreement described in Section 5(l) hereof for an officer or director of the Company and provide the Company with notice of the impending release or waiver at least three business days before the effective date of the release or waiver, the Company agrees to announce the impending release or waiver by a press release substantially in the form of Exhibit E hereto through a major news service at least two business days before the effective date of the release or waiver; provided , that the requirements of this Section 3(j) shall not be applicable if (i) the release or waiver is effected solely to permit a transfer not for consideration and (ii) the transferee agrees in writing to be bound by the same terms set forth in such lock-up agreement to the extent and for the duration that such terms remain in effect at the time of the transfer.

(k) Reporting Requirements . The Company, during the period when a Prospectus relating to the Securities is (or, but for the exception afforded by Rule 172, would be) required to be delivered under the 1933 Act, will file all documents required to be filed with the Commission pursuant to the 1934 Act within the time periods required by the 1934 Act and the rules and regulations of the Commission under the 1933 Act. Additionally, the Company shall report the use of proceeds from the issuance of the Securities as may be required under Rule 463 under the 1933 Act.

 

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(l) Issuer Free Writing Prospectuses . The Company and each Selling Shareholder agrees that, unless it obtains the prior written consent of the Representatives, it will not make any offer relating to the Securities that would constitute an Issuer Free Writing Prospectus or that would otherwise constitute a “free writing prospectus,” or a portion thereof, required to be filed by the Company with the Commission or retained by the Company under Rule 433; provided that the Representatives will be deemed to have consented to the Issuer Free Writing Prospectuses listed on Schedule C-2 hereto and any “road show that is a written communication” within the meaning of Rule 433(d)(8)(i) that has been reviewed by the Representatives. The Company and each Selling Shareholder represents that it has treated or agrees that it will treat each such free writing prospectus consented to, or deemed consented to, by the Representatives as an “issuer free writing prospectus,” as defined in Rule 433, and that it has complied and will comply with the applicable requirements of Rule 433 with respect thereto, including timely filing with the Commission where required, legending and record keeping. If at any time following issuance of an Issuer Free Writing Prospectus there occurred or occurs an event or development as a result of which such Issuer Free Writing Prospectus conflicted or would conflict with the information contained in the Registration Statement, any preliminary prospectus or the Prospectus or included or would include an untrue statement of a material fact or omitted or would omit to state a material fact necessary in order to make the statements therein, in the light of the circumstances existing at that subsequent time, not misleading, the Company will promptly notify the Representatives and will promptly amend or supplement, at its own expense, such Issuer Free Writing Prospectus to eliminate or correct such conflict, untrue statement or omission.

SECTION 4. Payment of Expenses .

(a) Expenses . The Company will pay or cause to be paid all expenses incident to the performance of its obligations under this Agreement, including (i) the preparation, printing and filing of the Registration Statement (including financial statements and exhibits) as originally filed and each amendment thereto, (ii) the preparation, printing and delivery to the Underwriters of copies of each preliminary prospectus, each Issuer Free Writing Prospectus and the Prospectus and any amendments or supplements thereto and any costs associated with electronic delivery of any of the foregoing by the Underwriters to investors, (iii) the preparation, issuance and delivery of the certificates for the Securities to the Underwriters, including any stock or other transfer taxes and any stamp or other duties payable upon the sale, issuance or delivery of the Securities to the Underwriters, (iv) the fees and disbursements of the Company’s counsel, accountants and other advisors, (v) the qualification of the Securities under securities laws in accordance with the provisions of Section 3(e) hereof, including filing fees and the reasonable fees and disbursements of counsel for the Underwriters in connection therewith and in connection with the preparation of the Blue Sky Survey and any supplement thereto (such fees and disbursements not to exceed $25,000 in the aggregate), (vi) the fees and expenses of any transfer agent or registrar for the Securities, (vii) the costs and expenses of the Company relating to investor presentations on any “road show” undertaken in connection with the marketing of the Securities, including without limitation, expenses associated with the production of road show slides and graphics, fees and expenses of any consultants engaged in connection with the road show presentations, travel and lodging expenses of the representatives and officers of the Company and any such consultants (provided that the travel and lodging expenses of representatives of the Underwriters shall be paid for by the Underwriters), and 50% of the cost of aircraft and other transportation chartered in connection with the road show, (viii) the filing fees incident to, and the reasonable fees and disbursements of counsel to the Underwriters (not to exceed $60,000 in the aggregate) in connection with, the review by FINRA of the terms of the sale of the Securities, (ix) the fees and expenses incurred in connection with the listing of the Securities on the Nasdaq Global Market, and (x) the costs and expenses (including, without limitation, any damages or other amounts payable in connection with legal or contractual liability) associated with the reforming of any contracts for sale of the Securities made by the Underwriters caused by a breach of the representation contained in the fourth sentence of Section 1(a)(vi).

 

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(b) Expenses of the Selling Shareholders . The Selling Shareholders, severally and not jointly, will pay all expenses incident to the performance of their respective obligations under, and the consummation of the transactions contemplated by, this Agreement, including (i) any stamp and other duties and stock and other transfer taxes, if any, payable upon the sale of the Securities to the Underwriters and their transfer between the Underwriters pursuant to an agreement between such Underwriters, and (ii) the fees and disbursements of their respective counsel (other than as provided in the next sentence) and other advisors. The Company will pay all fees and disbursements of Gunderson Dettmer Stough Villeneuve Franklin & Hachigian, LLP as counsel for the Selling Shareholders.

(c) Termination of Agreement . If this Agreement is terminated by the Representatives in accordance with the provisions of Section 5, Section 9(a)(i) or (iii), Section 10 or Section 11 hereof, the Company shall reimburse the Underwriters for all of their out-of-pocket expenses, including the reasonable fees and disbursements of counsel for the Underwriters.

(d) Allocation of Expenses . The provisions of this Section shall not affect any agreement that the Company and the Selling Shareholders may make for the sharing of such costs and expenses.

SECTION 5. Conditions of Underwriters’ Obligations . The obligations of the several Underwriters hereunder are subject to the accuracy of the representations and warranties of the Company and the Selling Shareholders contained herein or in certificates of any officer of the Company or any of its subsidiaries or on behalf of any Selling Shareholder delivered pursuant to the provisions hereof, to the performance by the Company and each Selling Shareholder of their respective covenants and other obligations hereunder, and to the following further conditions:

(a) Effectiveness of Registration Statement; Rule 430A Information . The Registration Statement, including any Rule 462(b) Registration Statement, has become effective and at Closing Time no stop order suspending the effectiveness of the Registration Statement or any post-effective amendment thereto has been issued under the 1933 Act, no order preventing or suspending the use of any preliminary prospectus or the Prospectus has been issued and no proceedings for any of those purposes have been instituted or are pending or, to the Company’s knowledge, contemplated; and the Company has complied with each request (if any) from the Commission for additional information. A prospectus containing the Rule 430A Information shall have been filed with the Commission in the manner and within the time frame required by Rule 424(b) without reliance on Rule 424(b)(8) or a post-effective amendment providing such information shall have been filed with, and declared effective by, the Commission in accordance with the requirements of Rule 430A.

(b) Opinion of Counsel for Company . At the Closing Time, the Representatives shall have received the favorable opinion, dated the Closing Time, of Gunderson Dettmer Stough Villeneuve Franklin & Hachigian, LLP, counsel for the Company (“Company Counsel”), in form and substance satisfactory to counsel for the Underwriters, together with signed or reproduced copies of such letter for each of the other Underwriters to the effect set forth in Exhibit A hereto.

(c) Opinion of Counsel for the Selling Shareholders . At the Closing Time, the Representatives shall have received the favorable opinion, dated the Closing Time, of Gunderson Dettmer Stough Villeneuve Franklin & Hachigian, LLP, counsel for the Selling Shareholders, in form and substance satisfactory to counsel for the Underwriters, together with signed or reproduced copies of such letter for each of the other Underwriters to the effect set forth in Exhibit B hereto.

(d) Opinion of Counsel for Underwriters . At the Closing Time, the Representatives shall have received the favorable opinion, dated the Closing Time, of O’Melveny & Myers LLP, counsel for the Underwriters, together with signed or reproduced copies of such letter for each of the other

 

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Underwriters with respect to the matters set forth in Exhibit A, clauses (v), (vi) (solely as to preemptive or other similar rights arising by operation of law or under the charter or by-laws of the Company), (viii), (x), (xiv) (solely as to the information in the Prospectus under “Description of Capital Stock—Common Stock”), the penultimate paragraph of Exhibit A hereto, and other related matters as the Representatives may require. In giving such opinion such counsel may rely, as to all matters governed by the laws of jurisdictions other than the law of the State of New York, the General Corporation Law of the State of Delaware and the federal securities laws of the United States, upon the opinions of counsel satisfactory to the Representatives. Such counsel may also state that, insofar as such opinion involves factual matters, they have relied, to the extent they deem proper, upon certificates of officers and other representatives of the Company and its subsidiaries and certificates of public officials.

(e) Officers’ Certificate . At the Closing Time, there shall not have been, since the date hereof or since the respective dates as of which information is given in the Registration Statement, the General Disclosure Package or the Prospectus, any material adverse change in the condition, financial or otherwise, or in the earnings, business affairs or business prospects of the Company and its subsidiaries considered as one enterprise, whether or not arising in the ordinary course of business, and the Representatives shall have received a certificate of the Chief Executive Officer or the President of the Company and of the chief financial or chief accounting officer of the Company, dated the Closing Time, to the effect that (i) there has been no such material adverse change, (ii) the representations and warranties of the Company in this Agreement are true and correct with the same force and effect as though expressly made at and as of the Closing Time, (iii) the Company has complied with all agreements and satisfied all conditions on its part to be performed or satisfied at or prior to the Closing Time, and (iv) no stop order suspending the effectiveness of the Registration Statement under the 1933 Act has been issued, no order preventing or suspending the use of any preliminary prospectus or the Prospectus has been issued and no proceedings for any of those purposes have been instituted or are pending or, to their knowledge, contemplated.

(f) Chief Financial Officer’s Certificate . At the Closing Time, the Representatives shall have received a certificate of the Chief Financial Officer of the Company in the form of Exhibit D hereto.

(g) Certificate of Selling Shareholders . At the Closing Time, the Representatives shall have received a certificate of an Attorney-in-Fact on behalf of each Selling Shareholder, dated the Closing Time, to the effect that (i) the representations and warranties of each Selling Shareholder in this Agreement are true and correct with the same force and effect as though expressly made at and as of the Closing Time and (ii) each Selling Shareholder has complied with all agreements and all conditions on its part to be performed under this Agreement at or prior to the Closing Time.

(h) Accountant’s Comfort Letter . At the time of the execution of this Agreement, the Representatives shall have received from Deloitte a letter, dated such date, in form and substance satisfactory to the Representatives, together with signed or reproduced copies of such letter for each of the other Underwriters containing statements and information of the type ordinarily included in accountants’ “comfort letters” to underwriters with respect to the financial statements and certain financial information contained in the Registration Statement, the General Disclosure Package and the Prospectus.

(i) Bring-down Comfort Letter . At the Closing Time, the Representatives shall have received from Deloitte a letter, dated as of the Closing Time, to the effect that they reaffirm the statements made in the letter furnished pursuant to subsection (h) of this Section, except that the specified date referred to shall be a date not more than three business days prior to the Closing Time.

(j) Approval of Listing . At the Closing Time, the Securities shall have been approved for listing on the Nasdaq Global Market, subject only to official notice of issuance.

 

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(k) No Objection . FINRA has confirmed that it has not raised any objection with respect to the fairness and reasonableness of the underwriting terms and arrangements relating to the offering of the Securities.

(l) Lock-up Agreements . At the date of this Agreement, the Representatives shall have received an agreement substantially in the form of Exhibit C hereto signed by the persons listed on Schedule D hereto.

(m) Conditions to Purchase of Option Securities . In the event that the Underwriters exercise their option provided in Section 2(b) hereof to purchase all or any portion of the Option Securities, the representations and warranties of the Company and the Selling Shareholders contained herein and the statements in any certificates furnished by the Company, any of its subsidiaries and the Selling Shareholders hereunder shall be true and correct as of each Date of Delivery and, at the relevant Date of Delivery, the Representatives shall have received:

(i) Officers’ Certificate . A certificate, dated such Date of Delivery, of the Chief Executive Officer, the President or a Vice President of the Company and of the chief financial or chief accounting officer of the Company confirming that the certificate delivered at the Closing Time pursuant to Section 5(e) hereof remains true and correct as of such Date of Delivery.

(ii) Chief Financial Officer’s Certificate . A certificate, dated such Date of Delivery, of the Chief Financial Officer of the Company confirming that the certificate delivered at the Closing Time pursuant to Section 5(f) hereof remains true and correct as of such Date of Delivery.

(iii) Certificate of Selling Shareholders . A certificate, dated such Date of Delivery, of an Attorney-in-Fact on behalf of each Selling Shareholder confirming that the certificate delivered at Closing Time pursuant to Section 5(g) remains true and correct as of such Date of Delivery.

(iv) Opinion of Counsel for Company . If requested by the Representatives, the favorable opinion of Company Counsel in form and substance satisfactory to counsel for the Underwriters, dated such Date of Delivery, relating to the Option Securities to be purchased on such Date of Delivery and otherwise to the same effect as the opinion required by Section 5(b) hereof.

(v) Opinion of Counsel for the Selling Shareholders . If requested by the Representatives, the favorable opinion of Gunderson Dettmer Stough Villeneuve Franklin & Hachigian, LLP, counsel for the Selling Shareholders, in form and substance satisfactory to counsel for the Underwriters, dated such Date of Delivery, relating to the Option Securities to be purchased on such Date of Delivery and otherwise to the same effect as the opinion required by Section 5(c) hereof.

(vi) Opinion of Counsel for Underwriters . If requested by the Representatives, the favorable opinion of O’Melveny & Myers LLP, counsel for the Underwriters, dated such Date of Delivery, relating to the Option Securities to be purchased on such Date of Delivery and otherwise to the same effect as the opinion required by Section 5(d) hereof.

(vii) Bring-down Comfort Letter . If requested by the Representatives, a letter from Deloitte, in form and substance satisfactory to the Representatives and dated such Date of Delivery, substantially in the same form and substance as the letter furnished to the Representatives pursuant to Section 5(h) hereof, except that the “specified date” in the letter furnished pursuant to this paragraph shall be a date not more than three business days prior to such Date of Delivery.

 

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(n) Additional Documents . At the Closing Time and at each Date of Delivery (if any) counsel for the Underwriters shall have been furnished with such documents and opinions as they may require for the purpose of enabling them to pass upon the issuance and sale of the Securities as herein contemplated, or in order to evidence the accuracy of any of the representations or warranties, or the fulfillment of any of the conditions, herein contained; and all proceedings taken by the Company and the Selling Shareholders in connection with the issuance and sale of the Securities as herein contemplated shall be satisfactory in form and substance to the Representatives and counsel for the Underwriters.

(o) Termination of Agreement . If any condition specified in this Section shall not have been fulfilled when and as required to be fulfilled, this Agreement, or, in the case of any condition to the purchase of Option Securities on a Date of Delivery which is after the Closing Time, the obligations of the several Underwriters to purchase the relevant Option Securities, may be terminated by the Representatives by notice to the Company and the Selling Shareholders at any time at or prior to Closing Time or such Date of Delivery, as the case may be, and such termination shall be without liability of any party to any other party except as provided in Section 4 and except that Sections 1, 6, 7, 8, 15, 16 and 17 shall survive any such termination and remain in full force and effect.

SECTION 6. Indemnification .

(a) Indemnification of Underwriters . The Company agrees to indemnify and hold harmless each Underwriter, its directors, officers and employees, its affiliates (as such term is defined in Rule 501(b) under the 1933 Act (each, an “Affiliate”)), its selling agents and each person, if any, who controls any Underwriter within the meaning of Section 15 of the 1933 Act or Section 20 of the 1934 Act as follows:

(i) against any and all loss, liability, claim, damage and expense whatsoever, as incurred, arising out of any untrue statement or alleged untrue statement of a material fact contained in the Registration Statement (or any amendment thereto), including the Rule 430A Information, or the omission or alleged omission therefrom of a material fact required to be stated therein or necessary to make the statements therein not misleading or arising out of any untrue statement or alleged untrue statement of a material fact included (A) in any preliminary prospectus, any Issuer Free Writing Prospectus, the General Disclosure Package or the Prospectus (or any amendment or supplement thereto), or (B) in any materials or information provided to investors by, or with the approval of, the Company in connection with the marketing of the offering of the Stock (“Marketing Materials”), including any roadshow or investor presentations made to investors by the Company (whether in person or electronically), or the omission or alleged omission in any preliminary prospectus, Issuer Free Writing Prospectus, Prospectus or in any Marketing Materials of a material fact necessary in order to make the statements therein, in the light of the circumstances under which they were made, not misleading;

(ii) against any and all loss, liability, claim, damage and expense whatsoever, as incurred, to the extent of the aggregate amount paid in settlement of any litigation, or any investigation or proceeding by any governmental agency or body, commenced or threatened, or of any claim whatsoever based upon any such untrue statement or omission, or any such alleged untrue statement or omission; provided that (subject to Section 6(e) below) any such settlement is effected with the written consent of the Company; and

 

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(iii) against any and all expense whatsoever, as incurred (including the fees and disbursements of counsel chosen by the Representatives), reasonably incurred in investigating, preparing or defending against any litigation, or any investigation or proceeding by any governmental agency or body, commenced or threatened, or any claim whatsoever based upon any such untrue statement or omission, or any such alleged untrue statement or omission, to the extent that any such expense is not paid under (i) or (ii) above;

provided, however, that this indemnity agreement shall not apply to any loss, liability, claim, damage or expense to the extent arising out of any untrue statement or omission or alleged untrue statement or omission made in the Registration Statement (or any amendment thereto), including the Rule 430A Information, the General Disclosure Package or the Prospectus (or any amendment or supplement thereto) in reliance upon and in conformity with the Underwriter Information.

(b) Indemnification of Underwriters by Selling Shareholders . Each Selling Shareholder, severally and not jointly, agrees to indemnify and hold harmless each Underwriter, its Affiliates and selling agents and each person, if any, who controls any Underwriter within the meaning of Section 15 of the 1933 Act or Section 20 of the 1934 Act to the extent and in the manner set forth in clauses (a)(i), (ii) and (iii) above; provided, that the liability under this subsection of each Selling Shareholder shall be limited to an amount equal to the aggregate gross proceeds after underwriting commissions and discounts, but before expenses (the “Net Proceeds”), to such Selling Shareholder from the sale of Securities sold by such Selling Shareholder hereunder; and provided, further, that each Selling Shareholder shall be liable only to the extent that such untrue statement or alleged untrue statement or omission or alleged omission has been made in the Registration Statement, any preliminary prospectus, the General Disclosure Package, the Prospectus (or any amendment or supplement thereto) or any Issuer Free Writing Prospectus in reliance upon and in conformity with the Selling Shareholder Information.

(c) Indemnification of Company, Directors, Officers and Employees and Selling Shareholders . Each Underwriter severally agrees to indemnify and hold harmless the Company, its directors, each of its officers who signed the Registration Statement, each employee and each person, if any, who controls the Company within the meaning of Section 15 of the 1933 Act or Section 20 of the 1934 Act, and each Selling Shareholder and each person, if any, who controls any Selling Shareholder within the meaning of Section 15 of the 1933 Act or Section 20 of the 1934 Act against any and all loss, liability, claim, damage and expense described in the indemnity contained in subsection (a) of this Section, as incurred, but only with respect to untrue statements or omissions, or alleged untrue statements or omissions, made in the Registration Statement (or any amendment thereto), including the Rule 430A Information, the General Disclosure Package or the Prospectus (or any amendment or supplement thereto) in reliance upon and in conformity with the Underwriter Information.

(d) Actions against Parties; Notification . Each indemnified party shall give notice as promptly as reasonably practicable to each indemnifying party of any action commenced against it in respect of which indemnity may be sought hereunder, but failure to so notify an indemnifying party shall not relieve such indemnifying party from any liability hereunder to the extent it is not materially prejudiced as a result thereof and in any event shall not relieve it from any liability which it may have otherwise than on account of this indemnity agreement. In the case of parties indemnified pursuant to Section 6(a) and 6(b) above, counsel to the indemnified parties shall be selected by the Representatives, and, in the case of parties indemnified pursuant to Section 6(c) above, counsel to the indemnified parties shall be selected by the Company. An indemnifying party may participate at its own expense in the defense of any such action; provided, however, that counsel to the indemnifying party shall not (except with the consent of the indemnified party) also be counsel to the indemnified party. In no event shall the indemnifying parties be liable for fees and expenses of more than one counsel (in addition to any local counsel) separate from their own counsel for all indemnified parties in connection with any one action or

 

22


separate but similar or related actions in the same jurisdiction arising out of the same general allegations or circumstances. No indemnifying party shall, without the prior written consent of the indemnified parties, settle or compromise or consent to the entry of any judgment with respect to any litigation, or any investigation or proceeding by any governmental agency or body, commenced or threatened, or any claim whatsoever in respect of which indemnification or contribution could be sought under this Section 6 or Section 7 hereof (whether or not the indemnified parties are actual or potential parties thereto), unless such settlement, compromise or consent (i) includes an unconditional release of each indemnified party from all liability arising out of such litigation, investigation, proceeding or claim and (ii) does not include a statement as to or an admission of fault, culpability or a failure to act by or on behalf of any indemnified party.

(e) Settlement without Consent if Failure to Reimburse . If at any time an indemnified party shall have requested an indemnifying party to reimburse the indemnified party for fees and expenses of counsel, such indemnifying party agrees that it shall be liable for any settlement of the nature contemplated by Section 6(a)(ii) if (i) such settlement is entered into more than 45 days after receipt by such indemnifying party of the aforesaid request, (ii) such indemnifying party shall have received notice of the terms of such settlement at least 30 days prior to such settlement being entered into and (iii) such indemnifying party shall not have reimbursed such indemnified party in accordance with such request prior to the date of such settlement.

(f) Other Agreements with Respect to Indemnification . The provisions of this Section shall not affect any agreement among the Company and the Selling Shareholders with respect to indemnification.

SECTION 7. Contribution . If the indemnification provided for in Section 6 hereof is for any reason unavailable to or insufficient to hold harmless an indemnified party in respect of any losses, liabilities, claims, damages or expenses referred to therein, then each indemnifying party shall contribute to the aggregate amount of such losses, liabilities, claims, damages and expenses incurred by such indemnified party, as incurred, (i) in such proportion as is appropriate to reflect the relative benefits received by the Company and the Selling Shareholders, on the one hand, and the Underwriters, on the other hand, from the offering of the Securities pursuant to this Agreement or (ii) if the allocation provided by clause (i) is not permitted by applicable law, in such proportion as is appropriate to reflect not only the relative benefits referred to in clause (i) above but also the relative fault of the Company and the Selling Shareholders, on the one hand, and of the Underwriters, on the other hand, in connection with the statements or omissions, which resulted in such losses, liabilities, claims, damages or expenses, as well as any other relevant equitable considerations.

The relative benefits received by the Company and the Selling Shareholders, on the one hand, and the Underwriters, on the other hand, in connection with the offering of the Securities pursuant to this Agreement shall be deemed to be in the same respective proportions as the total net proceeds from the offering of the Securities pursuant to this Agreement (before deducting expenses) received by the Company and the Selling Shareholders, on the one hand, and the total underwriting discount received by the Underwriters, on the other hand, in each case as set forth on the cover of the Prospectus, bear to the aggregate initial public offering price of the Securities as set forth on the cover of the Prospectus.

The relative fault of the Company and the Selling Shareholders, on the one hand, and the Underwriters, on the other hand, shall be determined by reference to, among other things, whether any such untrue or alleged untrue statement of a material fact or omission or alleged omission to state a material fact relates to information supplied by the Company or the Selling Shareholders or by the Underwriters and the parties’ relative intent, knowledge, access to information and opportunity to correct or prevent such statement or omission.

 

23


The Company, the Selling Shareholders and the Underwriters agree that it would not be just and equitable if contribution pursuant to this Section 7 were determined by pro rata allocation (even if the Underwriters were treated as one entity for such purpose) or by any other method of allocation which does not take account of the equitable considerations referred to above in this Section 7. The aggregate amount of losses, liabilities, claims, damages and expenses incurred by an indemnified party and referred to above in this Section 7 shall be deemed to include any legal or other expenses reasonably incurred by such indemnified party in investigating, preparing or defending against any litigation, or any investigation or proceeding by any governmental agency or body, commenced or threatened, or any claim whatsoever based upon any such untrue or alleged untrue statement or omission or alleged omission.

Notwithstanding the provisions of this Section 7, no Underwriter shall be required to contribute any amount in excess of the underwriting commissions received by such Underwriter in connection with the Securities underwritten by it and distributed to the public. Notwithstanding the provisions of this Section 7, no Selling Shareholder shall be required to contribute any amount in excess of the Net Proceeds received by such Selling Shareholder from the sale of the Securities in the public offering.

No person guilty of fraudulent misrepresentation (within the meaning of Section 11(f) of the 1933 Act) shall be entitled to contribution from any person who was not guilty of such fraudulent misrepresentation.

For purposes of this Section 7, each person, if any, who controls an Underwriter within the meaning of Section 15 of the 1933 Act or Section 20 of the 1934 Act and each Underwriter’s directors, officers and employees, Affiliates and selling agents shall have the same rights to contribution as such Underwriter, and each director of the Company, each officer of the Company who signed the Registration Statement, and each person, if any, who controls the Company or any Selling Shareholder within the meaning of Section 15 of the 1933 Act or Section 20 of the 1934 Act shall have the same rights to contribution as the Company or such Selling Shareholder, as the case may be. The Underwriters’ respective obligations to contribute pursuant to this Section 7 are several in proportion to the number of Initial Securities set forth opposite their respective names in Schedule A hereto and not joint. The Company’s and the Selling Shareholders’ respective obligations to contribute pursuant to this Section 7 are several in proportion to the Net Proceeds received by the Company or each such Selling Shareholder, as applicable.

The provisions of this Section shall not affect any agreement among the Company and the Selling Shareholders with respect to contribution.

SECTION 8. Representations, Warranties and Agreements to Survive . All representations, warranties and agreements contained in this Agreement or in certificates of officers of the Company or any of its subsidiaries or the Selling Shareholders submitted pursuant hereto, shall remain operative and in full force and effect regardless of (i) any investigation made by or on behalf of any Underwriter or its Affiliates or selling agents, any person controlling any Underwriter, its officers or directors, any person controlling the Company or any person controlling any Selling Shareholder and (ii) delivery of and payment for the Securities.

SECTION 9. Termination of Agreement .

(a) Termination . The Representatives may terminate this Agreement, by notice to the Company and the Selling Shareholders, at any time at or prior to the Closing Time (i) if there has been, in the judgment of the Representatives, since the time of execution of this Agreement or since the respective dates as of which information is given in the Registration Statement, the General Disclosure Package or the Prospectus, any material adverse change in the condition, financial or otherwise, or in the earnings,

 

24


business affairs or business prospects of the Company and its subsidiaries considered as one enterprise, whether or not arising in the ordinary course of business, or (ii) if there has occurred any material adverse change in the financial markets in the United States or the international financial markets, any outbreak of hostilities or escalation thereof or other calamity or crisis or any change or development involving a prospective change in national or international political, financial or economic conditions, in each case the effect of which is such as to make it, in the judgment of the Representatives, impracticable or inadvisable to proceed with the completion of the offering or to enforce contracts for the sale of the Securities, or (iii) if trading in any securities of the Company has been suspended or materially limited by the Commission or the Nasdaq Global Market, or (iv) if trading generally on the American Stock Exchange or the New York Stock Exchange or in the Nasdaq Global Market has been suspended or materially limited, or minimum or maximum prices for trading have been fixed, or maximum ranges for prices have been required, by any of said exchanges or by order of the Commission, FINRA or any other governmental authority, or (v) a material disruption has occurred in commercial banking or securities settlement or clearance services in the United States or with respect to Clearstream or Euroclear systems in Europe, or (vi) if a banking moratorium has been declared by either Federal or New York authorities.

(b) Liabilities . If this Agreement is terminated pursuant to this Section, such termination shall be without liability of any party to any other party except as provided in Section 4 hereof, and provided further that Sections 1, 6, 7, 8, 15, 16 and 17 shall survive such termination and remain in full force and effect.

SECTION 10. Default by One or More of the Underwriters . If one or more of the Underwriters shall fail at Closing Time or a Date of Delivery to purchase the Securities which it or they are obligated to purchase under this Agreement (the “Defaulted Securities”), the Representatives shall have the right, within 24 hours thereafter, to make arrangements for one or more of the non-defaulting Underwriters, or any other underwriters, to purchase all, but not less than all, of the Defaulted Securities in such amounts as may be agreed upon and upon the terms herein set forth; if, however, the Representatives shall not have completed such arrangements within such 24-hour period, then:

(i) if the number of Defaulted Securities does not exceed 10% of the number of Securities to be purchased on such date, each of the non-defaulting Underwriters shall be obligated, severally and not jointly, to purchase the full amount thereof in the proportions that their respective underwriting obligations hereunder bear to the underwriting obligations of all non-defaulting Underwriters, or

(ii) if the number of Defaulted Securities exceeds 10% of the number of Securities to be purchased on such date, this Agreement or, with respect to any Date of Delivery which occurs after the Closing Time, the obligation of the Underwriters to purchase, and the Company and the Selling Shareholders to sell, the Option Securities to be purchased and sold on such Date of Delivery shall terminate without liability on the part of any non-defaulting Underwriter.

No action taken pursuant to this Section shall relieve any defaulting Underwriter from liability in respect of its default.

In the event of any such default which does not result in a termination of this Agreement or, in the case of a Date of Delivery which is after the Closing Time, which does not result in a termination of the obligation of the Underwriters to purchase and the Company to sell the relevant Option Securities, as the case may be, either the (i) Representatives or (ii) the Company and any Selling Shareholder shall have the right to postpone Closing Time or the relevant Date of Delivery, as the case may be, for a period not exceeding seven days in order to effect any required changes in the Registration Statement, the General Disclosure Package or the Prospectus or in any other documents or arrangements. As used herein, the term “Underwriter” includes any person substituted for an Underwriter under this Section 10.

 

25


SECTION 11. Default by one or more of the Selling Shareholders or the Company . (a) If a Selling Shareholder shall fail at the Closing Time or a Date of Delivery, as the case may be, to sell and deliver the number of Securities which such Selling Shareholder or Selling Shareholders are obligated to sell hereunder, and the remaining Selling Shareholders do not exercise the right hereby granted to increase, pro rata or otherwise, the number of Securities to be sold by them hereunder to the total number to be sold by all Selling Shareholders as set forth in Schedule B hereto, then the Underwriters may, at option of the Representatives, by notice from the Representatives to the Company and the non-defaulting Selling Shareholders, either (i) terminate this Agreement without any liability on the fault of any non-defaulting party except that the provisions of Sections 1, 4, 6, 7, 8, 15, 16 and 17 shall remain in full force and effect or (ii) elect to purchase the Securities which the non-defaulting Selling Shareholders and the Company have agreed to sell hereunder. No action taken pursuant to this Section 11 shall relieve any Selling Shareholder so defaulting from liability, if any, in respect of such default.

In the event of a default by any Selling Shareholder as referred to in this Section 11, the Representatives, the Company and the non-defaulting Selling Shareholders shall have the right to postpone the Closing Time or any Date of Delivery, as the case may be, for a period not exceeding seven days in order to effect any required change in the Registration Statement, the General Disclosure Package or the Prospectus or in any other documents or arrangements.

(b) If the Company shall fail at the Closing Time or a Date of Delivery, as the case may be, to sell the number of Securities that it is obligated to sell hereunder, then this Agreement shall terminate without any liability on the part of any non-defaulting party; provided, however, that the provisions of Sections 1, 4, 6, 7, 8, 15, 16 and 17 shall remain in full force and effect. No action taken pursuant to this Section shall relieve the Company from liability, if any, in respect of such default.

SECTION 12. Notices . All notices and other communications hereunder shall be in writing and shall be deemed to have been duly given if mailed or transmitted by any standard form of telecommunication. Notices to the Underwriters shall be directed to (a) Merrill Lynch at One Bryant Park, New York, New York 10036, attention of Syndicate Department, with a copy to ECM Legal and (b) Citigroup, attention of Citigroup General Counsel (fax no.: (212) 816-7912), with a copy to Citigroup at 388 Greenwich Street, New York, New York 10013, Attention: General Counsel; notices to the Company shall be directed to it at 40 La Riviere Drive, Suite 300, Buffalo, New York 14202, attention of Ronald N. Frankel; and notices to the Selling Shareholders shall be directed to them at Synacor Inc., 40 La Riviere Drive, Suite 300, Buffalo, New York 14202, attention of Ronald N. Frankel.

SECTION 13. No Advisory or Fiduciary Relationship . The Company and each Selling Shareholder acknowledges and agrees that (a) the purchase and sale of the Securities pursuant to this Agreement, including the determination of the initial public offering price of the Securities and any related discounts and commissions, is an arm’s-length commercial transaction between the Company and the Selling Shareholder, on the one hand, and the several Underwriters, on the other hand, (b) in connection with the offering of the Securities and the process leading thereto, each Underwriter is and has been acting solely as a principal and is not the agent or fiduciary of the Company, any of its subsidiaries or any Selling Shareholder, or its respective stockholders, creditors, employees or any other party, (c) no Underwriter has assumed or will assume an advisory or fiduciary responsibility in favor of the Company or any Selling Shareholder with respect to the offering of the Securities or the process leading thereto (irrespective of whether such Underwriter has advised or is currently advising the Company, any of its subsidiaries or any Selling Shareholder on other matters) and no Underwriter has any obligation to the Company or any Selling Shareholder with respect to the offering of the Securities except the obligations

 

26


expressly set forth in this Agreement, (d) the Underwriters and their respective affiliates may be engaged in a broad range of transactions that involve interests that differ from those of the Company and each Selling Shareholder and (e) the Underwriters have not provided any legal, accounting, regulatory or tax advice with respect to the offering of the Securities and the Company and each of the Selling Shareholders has consulted its own respective legal, accounting, regulatory and tax advisors to the extent it deemed appropriate.

SECTION 14. Parties . This Agreement shall each inure to the benefit of and be binding upon the Underwriters, the Company and the Selling Shareholders and their respective successors. Nothing expressed or mentioned in this Agreement is intended or shall be construed to give any person, firm or corporation, other than the Underwriters, the Company and the Selling Shareholders and their respective successors and the controlling persons and officers and directors referred to in Sections 6 and 7 and their heirs and legal representatives, any legal or equitable right, remedy or claim under or in respect of this Agreement or any provision herein contained. This Agreement and all conditions and provisions hereof are intended to be for the sole and exclusive benefit of the Underwriters, the Company and the Selling Shareholders and their respective successors, and said controlling persons and officers and directors and their heirs and legal representatives, and for the benefit of no other person, firm or corporation. No purchaser of Securities from any Underwriter shall be deemed to be a successor by reason merely of such purchase.

SECTION 15. Trial by Jury . The Company (on its behalf and, to the extent permitted by applicable law, on behalf of its stockholders and affiliates), each of the Selling Shareholders and each of the Underwriters hereby irrevocably waives, to the fullest extent permitted by applicable law, any and all right to trial by jury in any legal proceeding arising out of or relating to this Agreement or the transactions contemplated hereby.

SECTION 16. GOVERNING LAW . THIS AGREEMENT AND ANY CLAIM, CONTROVERSY OR DISPUTE ARISING UNDER OR RELATED TO THIS AGREEMENT SHALL BE GOVERNED BY, AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF, THE STATE OF NEW YORK WITHOUT REGARD TO ITS CHOICE OF LAW PROVISIONS.

SECTION 17. Consent to Jurisdiction; Waiver of Immunity . Any legal suit, action or proceeding arising out of or based upon this Agreement or the transactions contemplated hereby (“Related Proceedings”) shall be instituted in (i) the federal courts of the United States of America located in the City and County of New York, Borough of Manhattan or (ii) the courts of the State of New York located in the City and County of New York, Borough of Manhattan (collectively, the “Specified Courts”), and each party irrevocably submits to the exclusive jurisdiction (except for proceedings instituted in regard to the enforcement of a judgment of any such court (a “Related Judgment”), as to which such jurisdiction is non-exclusive) of such courts in any such suit, action or proceeding. Service of any process, summons, notice or document by mail to such party’s address set forth above shall be effective service of process for any suit, action or other proceeding brought in any such court. The parties irrevocably and unconditionally waive any objection to the laying of venue of any suit, action or other proceeding in the Specified Courts and irrevocably and unconditionally waive and agree not to plead or claim in any such court that any such suit, action or other proceeding brought in any such court has been brought in an inconvenient forum.

SECTION 18. TIME . TIME SHALL BE OF THE ESSENCE OF THIS AGREEMENT. EXCEPT AS OTHERWISE SET FORTH HEREIN, SPECIFIED TIMES OF DAY REFER TO NEW YORK CITY TIME.

 

27


SECTION 19. Counterparts . This Agreement may be executed in any number of counterparts, each of which shall be deemed to be an original, but all such counterparts shall together constitute one and the same Agreement.

SECTION 20. Effect of Headings . The Section headings herein are for convenience only and shall not affect the construction hereof.

 

28


If the foregoing is in accordance with your understanding of our agreement, please sign and return to the Company and the Attorney-in-Fact for the Selling Shareholders a counterpart hereof, whereupon this instrument, along with all counterparts, will become a binding agreement among the Underwriters, the Company and the Selling Shareholders in accordance with its terms.

 

Very truly yours,

 

SYNACOR, INC.

By    
  Title:

 

THE SELLING SHAREHOLDERS NAMED IN SCHEDULE B HERETO
By    
  Name: Ronald N. Frankel
  As Attorney-in-Fact acting on behalf of the Selling Shareholders named in Schedule B hereto

 

CONFIRMED AND ACCEPTED,

as of the date first above written:

 

MERRILL LYNCH, PIERCE, FENNER & SMITH INCORPORATED

By    
  Authorized Signatory

 

CITIGROUP GLOBAL MARKETS INC.

By    
  Authorized Signatory

For themselves and as Representatives of the other Underwriters named in Schedule A hereto.


SCHEDULE A

The initial public offering price per share for the Securities shall be $[•].

The purchase price per share for the Securities to be paid by the several Underwriters shall be $[•], being an amount equal to the initial public offering price set forth above less $[•] per share, subject to adjustment in accordance with Section 2(b) for dividends or distributions declared by the Company and payable on the Initial Securities but not payable on the Option Securities.

 

Name of Underwriter

   Number of
Initial Securities

Merrill Lynch, Pierce, Fenner & Smith Incorporated

  

Citigroup Global Markets Inc.

  

Stifel, Nicolaus & Company, Incorporated

  

BMO Capital Markets Corp.

  

Needham & Company, LLC

  

Oppenheimer & Co. Inc.

  
  

 

Total

   [•]
  

 

 

Sch A


SCHEDULE B

 

    

Number of Initial

Securities to be Sold

  

Maximum Number of Option

Securities to Be Sold

SYNACOR, INC.

     

Access Technology Capital, LLC

     

Advantage Capital New York Partners I, L.P.

     

Advantage Capital New York Partners II, L.P.

     

Darren Ascone

     

Andrew Attea

     

Kelly Barsanti

     

William K. Begy

     

Guy Berberich

     

Matthew Berg

     

Ronald B. & Beth M. Bernstein JTWROS

     

Carl James Brandt

     

Michael Buckley

     

David M. Carroll

     

George Chamoun

     

Frank Codella

     

Michael W. Collins

     

Kevin Cornacchio

     

Crystal Internet Venture Fund II (BVI), Crystal Vision, L.P.

     

Crystal Internet Venture Fund II (BVI), L.P.

     

Julia Culkin

     

Douglas Fish

     

Fors Family Limited Partnership

     

Ronald N. Frankel

     

James Gerland

     

Christopher Michael Goffredo

     

 

Sch B


Andrew Goldberg

     

Robert Guillow

     

Randy S. Hadden

     

Thomas F. Hanlon III

     

David T. Hore

     

Sean Husvar

     

Intel Capital Corporation

     

Keri A. Jehle

     

JoRon Management LLC

     

John Kavanagh

     

Michael Klenosky

     

Marissa Koch

     

Matthew Komorowski

     

Kenneth Lally

     

John Lally

     

Robert Maefs

     

Gregory Michael Maslak

     

Theodore Wilson May

     

Christine McKeehan

     

Christopher Laszlo Meszaros

     

Amanda L. Mikels

     

Stephen Miles

     

Christopher Moyer

     

Mark Moziak

     

Mike Nappo

     

Brian Neeson

     

Andrei Neimanis

     

North Atlantic Venture Fund III, L.P.

     

Pacven Walden Ventures IV, L.P.

     

Pacven Walden Ventures IV Associates Fund, L.P.

     

Deneb Pirrone

     

Joseph Pitzonka

     

 

Sch B


Dipakkumar P. Pravin

     

Rand Capital SBIC, L.P.

     

Bradley Rockmore

     

Sheldon M. & Lisa D. Schenkler JTWROS

     

Tammy L. Smith

     

Mark L. Trinca

     

Walden EDB Partners II, L.P.

     

Jesse Wallace

     

Michelle Lynn Webb

     

Don Wehrung

     

Paul Wiepert

     

WIIG-TDF Partners LLC

     

Ross Winston

     

Patrick E. & Karen C. Young CP

     

Amity Zaprowski-Grant

     

Total

     

 

Sch B


SCHEDULE C-1

Pricing Terms

1. The Company and the Selling Shareholders are selling [•] shares of Common Stock.

2. The Company and the Selling Shareholders have granted an option to the Underwriters, severally and not jointly, to purchase up to an additional [•] shares of Common Stock.

3. The initial public offering price per share for the Securities shall be $[•].

 

Sch C-1


SCHEDULE C-2

Free Writing Prospectuses

 

Sch C-2


[Form of lock-up from directors, officers or other stockholders pursuant to Section 5(l)]

Exhibit C

Merrill Lynch, Pierce, Fenner & Smith

Incorporated,

Citigroup Global Markets Inc.

    as Representatives of the several

    Underwriters to be named in the

    within-mentioned Underwriting Agreement

c/o Merrill Lynch, Pierce, Fenner & Smith

Incorporated

One Bryant Park

New York, New York 10036

 

  Re: Proposed Public Offering by Synacor, Inc.

Dear Sirs:

The undersigned, a stockholder and/or an officer and/or director of Synacor, Inc., a Delaware corporation (the “Company”), understands that Merrill Lynch, Pierce, Fenner & Smith Incorporated (“Merrill Lynch”) and Citigroup Global Markets Inc. (together with Merrill Lynch, the “Representatives”) propose to enter into an Underwriting Agreement (the “Underwriting Agreement”) with the Company providing for the public offering (the “Offering”) of shares (the “Securities”) of the Company’s common stock, par value $0.01 per share (the “Common Stock”). In recognition of the benefit that such an offering will confer upon the undersigned as a stockholder and/or an officer and/or director of the Company, and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the undersigned agrees with each underwriter to be named in the Underwriting Agreement that, during the period beginning on the date hereof and ending on the date that is 180 days from the date of the Underwriting Agreement (subject to extensions as discussed below), the undersigned will not, without the prior written consent of the Representatives, directly or indirectly, (i) offer, pledge, sell, contract to sell, sell any option or contract to purchase, purchase any option or contract to sell, grant any option, right or warrant for the sale of, or otherwise dispose of or transfer any shares of the Common Stock or any securities convertible into or exchangeable or exercisable for Common Stock, whether now owned or hereafter acquired by the undersigned or with respect to which the undersigned has or hereafter acquires the power of disposition other than any Common Stock to be sold pursuant to the Underwriting Agreement (collectively, the “Lock-Up Securities”), or exercise any right with respect to the registration of any of the Lock-up Securities, or file or cause to be filed any registration statement in connection therewith, under the Securities Act of 1933, as amended, or (ii) enter into any swap or any other agreement or any transaction that transfers, in whole or in part, directly or indirectly, the economic consequence of ownership of the Lock-Up Securities, whether any such swap or transaction is to be settled by delivery of Common Stock or other securities, in cash or otherwise.

If the undersigned is an officer or director of the Company, (1) the Representatives agree that, at least three business days before the effective date of any release or waiver of the foregoing restrictions in connection with a transfer of shares of the Common Stock, the Representatives will notify the Company of the impending release or waiver, and (2) the Company has agreed in the Underwriting Agreement to announce the impending release or waiver by press release through a major news service at least two

 

C-1


business days before the effective date of the release or waiver. Any release or waiver granted by the Representatives hereunder to any such officer or director shall only be effective two business days after the publication date of such press release. The provisions of this paragraph will not apply if (i) the release or waiver is effected solely to permit a transfer not for consideration and (ii) the transferee has agreed in writing to be bound by the same terms described in this letter to the extent and for the duration that such terms remain in effect at the time of the transfer.

Notwithstanding the foregoing, and subject to the conditions below, the undersigned may transfer the Lock-Up Securities without the prior written consent of the Representatives, provided that (1) the Representatives receive a signed lock-up agreement for the balance of the lock-up period from each donee, trustee, distributee, or transferee, as the case may be, (2) any such transfer shall not involve a disposition for value, (3) such transfers are not required to be reported with the Securities and Exchange Commission on Form 4 in accordance with Section 16 of the Securities Exchange Act of 1934, as amended, except in the case of clauses (i) through (v) below, and (4) the undersigned does not otherwise voluntarily effect any public filing or report regarding such transfers, except in the case of clauses (i) through (v) below:

 

  (i) as a bona fide gift or gifts; or

 

  (ii) to any immediate family of the undersigned (for purposes of this lock-up agreement, “immediate family” shall mean any relationship by blood, marriage or adoption, not more remote than first cousin); or

 

  (iii) to any trust for the direct or indirect benefit of the undersigned or the immediate family of the undersigned; or

 

  (iv) if the transfer occurs by operation of law, including a qualified domestic relations order; or

 

  (v) as a distribution to limited partners, members or stockholders of the undersigned; or

 

  (vi) to the undersigned’s affiliates or to any investment fund or other entity controlled or managed by the undersigned; or

 

  (vii) the establishment of a trading plan that satisfies all of the requirements of Rule 10b-5-1(c) under the Securities and Exchange Act of 1934, as amended, for the transfer of Common Stock, provided that such plan does not provide for the transfer of Common Stock during the lock-up period (as such may have been extended pursuant to the provisions hereof).

Furthermore, the undersigned may sell shares of Common Stock purchased by the undersigned on the open market following the Offering if and only if (i) such sales are not required to be reported in any public report or filing with the Securities Exchange Commission, or otherwise and (ii) the undersigned does not otherwise voluntarily effect any public filing or report regarding such sales.

Notwithstanding the foregoing, if:

(1) during the last 17 days of the 180-day lock-up period, the Company issues an earnings release or material news or a material event relating to the Company occurs; or

 

C-2


(2) prior to the expiration of the 180-day lock-up period, the Company announces that it will release earnings results or becomes aware that material news or a material event will occur during the 16-day period beginning on the last day of the 180-day lock-up period,

the restrictions imposed by this lock-up agreement shall continue to apply until the expiration of the 18-day period beginning on the issuance of the earnings release or the occurrence of the material news or material event, as applicable, unless the Representatives waive, in writing, such extension.

The undersigned hereby acknowledges and agrees that written notice of any extension of the 180-day lock-up period pursuant to the previous paragraph will be delivered by the Representatives to the Company in accordance with the Underwriting Agreement and that any such notice properly delivered will be deemed to have been given to, and received by, the undersigned. The undersigned further agrees that, prior to engaging in any transaction or taking any other action that is subject to the terms of this lock-up agreement during the period from the date of this lock-up agreement to and including the 34 th day following the expiration of the initial 180-day lock-up period, it will give notice thereof to the Company and will not consummate such transaction or take any such action unless it has received written confirmation from the Company that the 180-day lock-up period (as may have been extended pursuant to the previous paragraph) has expired.

The undersigned understands that the undersigned shall be released from all obligations under this Agreement upon the earliest of the following: (i) the Company notifies the Representatives in writing that it does not intend to proceed with the Offering or (ii) July 31, 2012, if the Offering is not completed by such date.

The undersigned also agrees and consents to the entry of stop transfer instructions with the Company’s transfer agent and registrar against the transfer of the Lock-Up Securities except in compliance with the foregoing restrictions.

[Signature Page Follows]

 

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Very truly yours,
Signature:    
Print Name:    
Date:    

[Signature Page to Lock-Up Agreement]

 

C-4

Exhibit 3.6

SECOND CERTIFICATE OF AMENDMENT TO THE

FOURTH AMENDED AND RESTATED CERTIFICATE OF INCORPORATION OF

SYNACOR, INC.

Synacor, Inc., a corporation organized and existing under and by virtue of the provisions of the General Corporation Law of the State of Delaware (the “ General Corporation Law ”),

DOES HEREBY CERTIFY:

FIRST: That the name of this corporation is Synacor, Inc. and that this corporation was originally incorporated pursuant to the General Corporation Law on November 6, 2002 under the name Synacor, Inc.

SECOND: That the Board of Directors of this corporation duly adopted resolutions setting forth a proposed amendment to the Fourth Amended and Restated Certificate of Incorporation of this corporation, as amended, declaring said amendment to be advisable and in the best interests of this corporation and its stockholders, and authorizing the appropriate officers of this corporation to solicit the consent of the stockholders therefor, which resolution setting forth the proposed amendment is substantially as follows:

RESOLVED , that Section A of Article IV of the Fourth Amended and Restated Certificate of Incorporation of the corporation, as amended, be deleted and replaced in full with the following in order to effect a one-for-two (1:2) share combination of this corporation’s common stock (the “ Common Stock ”) and to decrease the authorized number of shares of Common Stock:

“A. Authorization of Stock . This corporation is authorized to issue two classes of stock to be designated, respectively, “Common Stock” and “Preferred Stock.” Effective as of immediately prior to the effectiveness of the Registration Statement on Form S-1 (File No. 333-178049) originally filed by this corporation on November 18, 2011 (the “ Effective Time ”): (i) the total number of shares that this corporation is authorized to issue will be forty two million five hundred twenty thousand three hundred eighty nine (42,520,389); (ii) the total number of shares of Common Stock authorized to be issued will be thirty million (30,000,000), par value $0.01 per share; (iii) the total number of shares of Preferred Stock authorized to be issued will be twelve million five hundred twenty thousand three hundred eighty nine (12,520,389), par value $0.01 per share; and (iv) every two (2) shares of outstanding Common Stock shall be automatically combined into one (1) share of Common Stock (the “ Reverse Stock Split ”), without any action on the part of the holder thereof. No fractional shares of Common Stock shall be issued as a result of the Reverse Stock Split. Each holder of a certificate evidencing such holder’s ownership of Common Stock at the Effective Time who would otherwise have been entitled to a fraction of a share as a result of the combination of the Common Stock represented by such certificate shall, in lieu thereof, be entitled to receive a cash payment in an amount


equal to the fraction to which the stockholder would otherwise be entitled in respect of such certificate multiplied by the fair market value per share as determined by this corporation’s board of directors. Such Reverse Stock Split shall occur whether or not certificates representing any stockholder’s shares held prior to the Reverse Stock Split are surrendered for cancellation.”

THIRD: That thereafter said amendment was duly adopted in accordance with the provisions of Section 242 of the General Corporation Law by written consent of the stockholders holding the requisite number of shares required by statute given in accordance with and pursuant to Section 228 of the General Corporation Law of the State of Delaware.

 

2


IN WITNESS WHEREOF, Synacor, Inc. has caused this Second Certificate of Amendment to the Fourth Amended and Restated Certificate of Incorporation to be signed by a duly authorized officer of this corporation this 30 th day of January, 2012.

 

Synacor, Inc.
By  

/s/ Ronald N. Frankel

  Ronald N. Frankel
  President and Chief Executive Officer

Signature page to Second Certificate of Amendment to

Fourth Amended and Restated Certificate of Incorporation of Synacor, Inc.

Exhibit 5.1

February 1, 2012

Synacor, Inc.

40 La Riviere Drive, Suite 300

Buffalo, NY 14202

 

  Re: Registration Statement on Form S-1

Ladies and Gentlemen:

We have examined the Registration Statement on Form S-1 (File No. 333-178049) originally filed by Synacor, Inc. (the “ Company ”) with the Securities and Exchange Commission (the “ Commission ”) on November 18, 2011, as thereafter amended or supplemented (the “ Registration Statement ”), in connection with the registration under the Securities Act of 1933, as amended, of up to 7,840,895 shares of the Company’s Common Stock (the “ Shares ”). The Shares, which include an over-allotment option granted by the Company and the selling stockholders to the Underwriters to purchase up to 1,022,725 additional shares of the Company’s Common Stock, are to be sold to the Underwriters by the Company and the selling stockholders as described in the Registration Statement. As your counsel in connection with this transaction, we have examined the proceedings taken and are familiar with the proceedings proposed to be taken by you in connection with the sale and issuance of the Shares.

It is our opinion that, upon completion of the proceedings being taken or contemplated to be taken prior to the sale of the Shares, the Shares being sold by the Company and the selling stockholders, when issued and sold in the manner described in the Registration Statement and, with respect to the Shares being sold by the Company, in accordance with the resolutions adopted by the Board of Directors of the Company, will be legally and validly issued, fully paid and non-assessable.

We consent to the use of this opinion as an exhibit to said Registration Statement, and further consent to the use of our name wherever appearing in said Registration Statement, including the prospectus constituting a part thereof, and in any amendment or supplement thereto.

This opinion may be used only in connection with the offer and sale of the Securities while the Registration Statement is in effect.

Very truly yours,

/s/ Gunderson Dettmer Stough

Villeneuve Franklin & Hachigian, LLP

Gunderson Dettmer Stough

Villeneuve Franklin & Hachigian, LLP

CONFIDENTIAL TREATMENT REQUESTED

 

Exhibit 10.9.1

EXECUTION COPY

SYNACOR

AMENDED AND RESTATED MASTER SERVICES AGREEMENT

1. PARTIES and EFFECTIVE DATE

1.1. Parties (each a “ Party ” and collectively, the “ Parties ”):

 

Synacor, Inc. (“Synacor”)   Charter Communications Operating, LLC (“Client”)
Attn.:    George Chamoun (“ Synacor Representative ”)   Attn:    Graham Williams (“ Client Representative ”)
Address:    40 La Riviere Drive, Suite 300   Address:    6399 S. Fiddler’s Green Circle
   Buffalo, New York 14202      6 th Floor
        Greenwood Village, Colorado 80111
Telephone:    716-362-2499   Telephone:    303-323-6027
Fax:    716-332-0081   Fax:    303-362-2499

1.2. Effective Date: April 1, 2010

2. SYNACOR SERVICES AND RESPONSIBILITIES

2.1. Services. Subject to the terms and conditions of this Amended and Restated Master Services Agreement (the “ Master Agreement ”), Synacor will provide the services described in this Agreement (collectively, the “ Services ”) in accordance with the terms and conditions set forth herein and those set forth in Schedules A, B, C, D, E, F, G and H, each of which is attached hereto and incorporated herein by this reference and any other schedules, attachments, exhibits, addenda, amendments or riders as may subsequently be agreed to and signed by the Parties and attached to this Agreement from time to time (collectively, this “ Agreement ”). This Agreement amends, restates and supersedes, in its entirety, that Master Services Agreement between Synacor and Client dated September 30, 2004. Synacor may provide the Services directly to Client, [*] Synacor will remain primarily responsible for the delivery of the Services to Client in accordance with this Agreement; [*] . Each Party will provide the other with reasonable cooperation, assistance, information and access as may be lawful and necessary to initiate Client’s and its registered users’ use of the Services (such as, for example, developing any content, user interfaces or appearance specific to the Services contracted for by Client). The Services will be available to customers of Client who have entered into a subscription agreement with Client to procure Client’s high speed Internet access service or other Client service (collectively, “ Subscribers ”) and others through Client’s Internet portal (all users of the Services through Client’s Internet portal, whether or not Subscribers, are referred to in this Agreement as “ Users ”). The Parties agree that Synacor will provide to Client the Internet portal through which Client’s Subscribers will access Premium Content (as such term is defined in Schedule E ) and services, except as otherwise set forth herein. Such Premium Content and services may be provided to Client by Synacor or other providers of such content and services. Synacor Sourced Content (as such term is defined in Schedule E ) will be provided pursuant to the provisions of this Agreement. Client Sourced Content (as such term is defined in Schedule E ) will be integrated into the Synacor portal by Synacor’s professional services organization, subject to the applicable provisions of Schedule A . Notwithstanding the foregoing, Synacor understands and agrees that Client may from time to time merge with or acquire additional cable systems or assets of other cable systems (each an “ Acquired System ”), [*]

2.2. Technical Support. Synacor will provide the Services and technical support services in accordance with the requirements set forth in this Agreement, including Schedule F .

 

[*] = CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.


CONFIDENTIAL TREATMENT REQUESTED

 

2.3. Limitations. Synacor will not be responsible for, nor liable hereunder in connection with, any failure in the Services to the extent such failure results from: (a) the performance and availability of any Client Materials (as defined in Section 3.3) or other content provided by or for Client by parties other than Synacor; (b) Client’s negligence or willful acts or omissions; (c) third-party telecommunications or equipment failures outside of Synacor’s facilities, except for those facilities that are owned, operated or maintained by Synacor or by a third party on behalf of Synacor and are necessary for Synacor to deliver the Services; and (d) Service downtime resulting from scheduled maintenance as set forth in Schedule F . Further, except for breaches of Synacor’s representation and warranty set forth in Section 8.1(g), and Synacor’s performance requirements set forth in Schedule F and Schedule G , Synacor will not be responsible for, or liable hereunder, in connection with, any failure in the Services due to or resulting from unauthorized access, breach of firewalls or other hacking by third parties of the Synacor system (the “ System ”) any and all of which is not caused or enabled by Synacor’s acts or omissions.

2.4. Data. As between Synacor and Client, Client will own all Subscriber names, login IDs, passwords, click-stream data and other Subscriber registration or other information provided by Client or provided by or collected from Subscribers in connection with the Services, including any identification numbers or other information provided or used by Synacor to identify or distinguish between Subscribers (“ Account Information ”). Unless otherwise agreed to by Client in advance and in writing, Synacor will not disclose to third parties or use any Account Information except as necessary to perform its obligations under this Agreement or to comply with any legal or regulatory requirement; provided that, to the extent not otherwise prohibited by law, Synacor will provide Client with prompt notice of any such legal or regulatory requirement in order that Client may comply with the provisions of 47 U.S.C.A § 551 and seek a protective order with respect to such Account Information. To avoid uncertainty, each Party hereby acknowledges and agrees that, subject at all times to Section 5.2, Synacor may disclose aggregate information (not personally identifiable), including click-stream data of Users and Service usage and performance derived from Account Information to third party content providers from whom Synacor obtains distribution rights to the Synacor Sourced Content (“ Synacor Providers ”), investors, and Synacor customers for one or more of the following purposes: (i) benefit of Client, (ii) purpose of marketing Synacor’s products and services, and (iii) purpose of discussions about Synacor with the investor community, but only to the extent aggregated with similar data derived from Synacor’s other customers; provided that in any case, no such information will identify Client or any User or contain any Client-specific or User-specific information unless otherwise required by applicable law. Synacor will provide Client with all Account Information in a format chosen by Client within forty-eight (48) hours of receipt of written notice from Client requesting the same. This Section 2.4 will survive the expiration or earlier termination of this Agreement.

3. CLIENT RESPONSIBILITIES

3.1. Client Support; Synacor Status. Client acknowledges that the continuing performance of certain Services may depend on Client’s reasonable cooperation with, and provision of reasonable assistance, information and access to, Synacor. Synacor will not be liable for any delay in its performance to the extent caused by Client’s failure to timely provide any of the foregoing reasonably requested by Synacor. The Parties’ representatives (designated in Section 1.1) are responsible for facilitating communication between Synacor and Client regarding all technical and business matters.

3.2. Regulations. Client will use the Services only in compliance with all applicable federal, state and local laws, rules and regulations (including laws related to “spamming,” privacy, obscenity and defamation) (collectively, the “ Regulations ”). Client acknowledges and agrees that each Subscriber’s access to the Services will be subject to such Subscriber’s acceptance of Client’s “end user agreement” or “terms of use” regarding the Service and continuing compliance with the Regulations, and Client will maintain website use terms and conditions that will purport to govern the use of the Client Branded Portal by all Users. Synacor has no obligation to confirm the compliance with this Section 3.2 of the Client Materials or other content provided by or for Client, except for Synacor Sourced Content. Synacor may monitor the Client Materials, however, and may remove any content or disable any use of the Services that Synacor, in good faith and with a reasonable basis, determines to be in violation of any Regulation, provided that Synacor provides Client with at least [*] prior notice of such violating content so that Client will have the opportunity to review and make any necessary change to any such offending content.

 

2

[*] = CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.


CONFIDENTIAL TREATMENT REQUESTED

 

3.3. Materials and Equipment. Client will provide (on its own behalf, or on behalf of its sponsors or advertisers) certain materials, domain names, Client Sourced Content and other information (collectively, “ Client Materials ”) to Synacor as is reasonably necessary for Synacor to perform the Services. Client represents and warrants that it has the right to provide all Client Materials, and that use of such Client Materials in accordance with this Agreement will not violate Client’s obligations under any other agreement, the Regulations and any privacy policies covering any Client Materials. Except for any hardware, software and other technology used by Synacor to provide the Services, Client will be responsible for obtaining, operating and maintaining in good working order all equipment and ancillary services under Client’s control needed to permit Users to connect to, access or otherwise use the Services via the Internet, including modem termination systems, authentication and provisioning servers, network hardware and software and such network and communication services necessary to connect Users to the Internet, but excluding customer premises equipment (“ Equipment ”). Client will be responsible for the maintenance and integrity and security of its Equipment (physical, electronic and otherwise), Account Information, passwords, Client Materials and other data; provided, however, that Synacor will be responsible for the security thereof in accordance with this Agreement when such equipment, materials, information and data are under its control.

4. CLIENT LICENSE; SYNACOR PROPRIETARY RIGHTS.

4.1. License Grant. Client hereby grants to Synacor during the Term a nonexclusive, worldwide and royalty-free right and license to use, reproduce, modify, distribute, perform and display the Client Materials and the Client’s Marks (as defined herein) solely in connection with the provision by Synacor of the Services hereunder and in accordance with any use guidelines therefor as Client may provide from time to time.

4.2. No Implied Licenses. Except for the limited rights and licenses expressed hereunder, each Party will retain all right, title and interest in and to its logos and product and service names, which will at all times remain trademarks of such Party (the “ Marks ”), technology and other intellectual property (including in the case of Synacor, the Services and the software used by Synacor to provide the Services (the “ Software ”)). Neither Party will take any action inconsistent with such ownership. Each Party acknowledges that, as between the Parties, Client’s Marks and Synacor’s Marks are the exclusive property of the respective Party or one or more entities affiliated with such Party, and neither Party has, nor will acquire, any proprietary rights thereto by reason of this Agreement or otherwise. This is a contract for services only. All software, hardware and other technology used to provide the Services will be installed, accessed and maintained only by or for Synacor and no license therein is granted to Client. Client will not use Synacor’s Marks, Software or Services in any manner except as specifically provided herein. Synacor will not use Client’s Marks in any manner, except as specifically provided herein. No title to or ownership of any Client Sourced Content, Client Marks or Client Materials or any part thereof is hereby transferred to Synacor or any third party, nor will any rights therein accrue to Synacor or any third party as the result of the performance under this Agreement by either Party.

4.3. Restrictions. Except as specifically permitted in this Agreement, Client will not, directly or indirectly: (a) use any of Synacor’s Proprietary Information (as such term is defined in Section 5.1) to create any software that is similar to the Software or to provide any service that is similar to the Service; (b) decompile, disassemble, reverse engineer or use any similar means to attempt to discover the source code of the Software or the trade secrets therein, or otherwise circumvent any technological measure that controls access to the Software or Services; (c) encumber, transfer, rent, lease, or time-share the Software or Services, or use the Software or Services in any service bureau arrangement or otherwise for the benefit of any third party, except for Users; (d) access, copy, distribute, manufacture, adapt, create derivative works of or otherwise modify the Software; (e) remove any proprietary notices; or (f) knowingly permit any third party to engage in any of the acts proscribed in clauses (a) through (e) of this Section 4.3. Notwithstanding the foregoing, Synacor acknowledges and agrees that Client may make the Services available to subscribers of Client’s cable systems that are sold or otherwise transferred on a transitional basis for up to 12 months and such transition services will not be deemed a violation of this Section 4.3.

5. CONFIDENTIALITY.

5.1. Proprietary Information. Each Party agrees that neither it nor its representatives will disclose to any third party during the Term and for a period of not less than [*] after the termination or expiration of this Agreement, the Proprietary Information (as defined herein) of the other and each of the Parties desires to protect the confidentiality of its own Proprietary Information, provided that the prohibition against disclosure by

 

3

[*] = CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.


CONFIDENTIAL TREATMENT REQUESTED

Synacor of any personally identifiable information attributable to Client’s customers (except as required by or otherwise permitted under applicable law), will remain in effect in perpetuity subject only to applicable law. For purposes of this Agreement, “ Proprietary Information ” means any information disclosed by either Party in the following forms: (a) information originally disclosed in written, graphic, machine-readable or any other tangible medium, to the extent marked with a “confidential,” “proprietary” or similar legend, or (b) information disclosed orally or visually, to the extent identified as Proprietary Information at the time of such original disclosure. For purposes hereof and notwithstanding anything in this Agreement to the contrary, and without limiting Synacor’s right to disclose aggregate data under Section 2.4, any and all Account Information or other User information will be deemed Proprietary Information of Client whether or not marked as such, or identified as such, prior to disclosure.

Exceptions: The receiving Party will have no obligation to preserve the confidentiality of Proprietary Information to the limited extent that it:

5.1.1. was previously and independently known to the receiving Party free of any obligation to keep it confidential;

5.1.2. is or becomes publicly available by means other than unauthorized or illegal disclosure;

5.1.3. is developed by or on behalf of the receiving Party independently of any Proprietary Information furnished under this Agreement; or

5.1.4. is received from a third party whose disclosure thereof does not violate any confidentiality obligation.

The Party claiming that any of the foregoing exceptions applies will have the burden of proving such applicability. Any issue that the receiving Party may have as to the confidentiality expectations of the disclosing Party regarding particular information will be submitted to the disclosing Party prior to the disclosure under consideration for determination.

5.2. Non-Disclosure. Each Party will refrain from copying Proprietary Information, in whole or in part, except as required in furtherance of the uses permitted by this Agreement and subject to the accurate reproduction of all proprietary legends and notices located in the originals, and will limit dissemination of Proprietary Information to employees and agents of such Party, or of such Party’s affiliates, who (i) have a need to know the Proprietary Information in furtherance of the uses permitted by this Agreement and (ii) are subject to confidentiality obligations with respect thereto that are no less stringent than those required of the Parties hereunder. Except for the specific rights granted by this Agreement, neither Party will use or disclose any Proprietary Information of the other Party without its written consent and will ensure that its systems and network are secure in such a manner as to prevent any such disclosure in accordance with this Section. For purposes of clarification, under no circumstances will Synacor disclose the personally identifiable information of Client’s customers to any third party (even if under contract to that party). Furthermore, each Party will keep this Agreement and its terms confidential and will make no press release or public disclosure, either written or oral, regarding the transactions contemplated by this Agreement without the prior consent of the other Party; provided that such specific obligation will not prohibit any disclosure that is required by law or the rules of any stock exchange or other entity where a Party’s securities are traded. The receiving Party will treat the Proprietary Information of the other Party with the same degree of confidentiality with which it treats its own Proprietary Information, and, in any event, the receiving Party will use a commercially reasonable degree of care to protect the Proprietary Information of the other Party. Each Party will bear the responsibility for any breach of confidentiality by its employees, agents, auditors or contractors. The terms and conditions of this Agreement will be kept confidential, except for (a) disclosure as may be required by law, regulation, court or government agency of competent jurisdiction (redacted to the greatest extent possible); or (b) disclosure to each Party’s respective officers, directors, employees and attorneys, in their capacity as such; provided that, such persons will be subject to this Section 5.2. Notwithstanding the foregoing, each Party may disclose the existence, but not the specific terms, of this Agreement without the prior consent of the other Party.

5.3. Required Disclosure. Nothing herein will prevent a receiving Party from disclosing all or part of the other’s Proprietary Information as necessary pursuant to the lawful requirement of a governmental agency or when disclosure is required by operation of law; provided, that prior to any such disclosure, (a) the receiving Party

 

4


CONFIDENTIAL TREATMENT REQUESTED

uses reasonable efforts to promptly notify the disclosing Party in writing of such requirement to disclose, to the extent not otherwise prohibited by law; (b) the receiving Party uses reasonable efforts to cooperate fully with the disclosing Party in protecting against any such disclosure or obtaining a protective order; (c) the receiving Party discloses only that portion of Proprietary Information that it is advised in writing by counsel it is required to disclose; and (d) the receiving Party uses reasonable efforts to obtain safeguards that confidential treatment reasonably acceptable to the disclosing Party will be accorded to such Proprietary Information. Any such required disclosure will not, in and of itself, change the status of the disclosed information as Proprietary Information under the terms of this Section 5.

5.4. Unauthorized Disclosure. The receiving Party will notify the disclosing Party immediately upon discovery of any actual or reasonably suspected compromise, unauthorized use or disclosure of Proprietary Information, or any other breach of this Section 5, and will cooperate with the disclosing Party in every reasonable way to help the disclosing Party regain possession of the Proprietary Information and prevent any further compromise, unauthorized use or disclosure.

5.5. Return of Proprietary Information; Ownership. All Proprietary Information will remain the exclusive property of the disclosing Party and a valuable trade secret of such Party and the original and all copies thereof, on whatever physical, electronic or other media such Proprietary Information may be stored, will be returned upon the earlier to occur of: (a) the expiration or earlier termination of this Agreement, or (b) within ten (10) business days of the disclosing Party’s request, provided that return in the latter case will not relieve the disclosing Party of its obligations otherwise to perform under this Agreement. Notwithstanding the foregoing, each Party’s legal counsel may retain one copy for its files solely to provide a record of such Confidential Information for archival purposes. Nothing in this Agreement will be construed as granting any license or other rights under any patents or copyrights of either Party, or any rights in or to Proprietary Information of either Party, except for the limited rights to use and disclose such Proprietary Information expressly granted to the other Party in this Agreement.

5.6. Relief. The Parties each acknowledge that money damages may not be an adequate remedy if this Section 5 is breached and, therefore, the disclosing Party will, in addition to any other legal or equitable remedies, be entitled to seek an injunction or similar equitable relief against such breach or threatened breach.

5.7. ADDITIONAL REQUIREMENTS WITH RESPECT TO CLIENT CUSTOMER INFORMATION. Any collection, maintenance, disclosure or use of the personally identifiable information of Client’s customers will be undertaken by Synacor (i) to the extent applicable, in accordance with the subscriber information collecting business practices of Client and in a manner that does not violate or cause Client to be in violation of Client’s written customer privacy policy (a copy of which can be found at http://www.charter.com/visitors/yourprivacyrights.aspx ) and, in all cases; (ii) in compliance with any applicable laws (domestic or foreign) governing the collection, maintenance, transmission, dissemination, use and destruction thereof, including specifically the Electronic Communications Privacy Act, 18 U.S.C. § 2701 et seq ., and any applicable state and/or federal security breach notification laws; and (iii) in compliance with the Payment Card Industry Association Security Standards, to the extent the recipient has access to any Client customer’s payment card information. In the event that any changes in Client’s customer privacy policy are adopted after the date of this Agreement, and such changes are reasonably anticipated to result in materially increased costs to Synacor, the parties will work in good faith to determine what modifications to the Services and Software are necessary and to negotiate any costs associated with such modifications.

Synacor will retain all personally identifiable or payment card information of Client’s customers only for so long as is reasonably necessary to complete the purposes for which such information has been disclosed to Synacor, unless otherwise specified by a mutual written agreement of the Parties. Synacor will thereafter, at Client’s election, permanently destroy or, to the extent such information was provided by Client, return such customer information to Client with a certification signed by an officer of Synacor that all such customer information has been destroyed or returned.

Upon reasonable request from Client, Synacor will provide access to, and the right to inspect, all of Synacor’s records relating to (i) the collection, processing, or transfers of data relating to the personally identifiable or payment card information of Client’s customers and (ii) the information security measures used by Synacor to secure any

 

5


CONFIDENTIAL TREATMENT REQUESTED

 

such information. Synacor further agrees to cooperate in any regulatory investigation or in any internal investigation by Client (and in responding to any inquiry by any Client customer) relating to the same. In the event of any such investigation or inquiry, upon notice to Synacor, Client may suspend any further transfers, disclosure of, and access to the personally identifiable or payment card information of Client’s customers for so long as may be necessary to obtain assurances that any additional transfers will not provide the basis for further regulatory action or possible liabilities. Any such suspension will not relieve either party from any liability arising under this Agreement or any other commercial agreements between Synacor and Client. Client understands and agrees that such suspension may hinder Synacor’s performance of certain Services under this Agreement that may be contingent on use of the personally identifiable or payment card information of Client’s customers, and Client waives any claims for breach of this Agreement and waives any right to damages to the extent Synacor’s failure to perform Services is caused by such suspension.

6. SYNACOR FEES, PAYMENT TERMS AND TAXES.

6.1. Fees. Synacor’s fees for the Services are set forth in the Pricing Schedule attached hereto as Schedule A (the “ Fees ”).

6.2. Payment Terms. Except to the extent specifically provided otherwise in this Agreement, as the same may be amended from time to time, payments required under this Agreement will be made as follows:

6.2.1. Within [*] during the Term, Client will provide to Synacor a report describing all information reasonably necessary for Synacor to calculate the fees payable to Synacor with respect to Premium Products, Advertising Revenue received by Client, and other matters for which Synacor’s fee is based on information in Client’s possession that is not available through the System. [*]

6.2.2. Within [*] during the Term, Synacor will provide to Client a report describing in reasonable detail (a) all revenue received by Synacor in the course of its performance of the Services that is used in determining the amounts payable to each Party under the terms of this Agreement, including all search and advertising revenue, (b) all costs and expenses for which Synacor is entitled under the Schedules to reimbursement from such revenues, (c) all other adjustments and deductions from such revenues, if any, that Synacor is entitled to make under the Schedules, and (d) a calculation of the resulting net amount owed by one Party to the other Party with respect to such revenues (after factoring in the revenue share and other fees earned on such amounts in accordance with the Schedules). Concurrently with or following the delivery of such report, and subject to Section 6.2.3, and in no event later than [*] , Synacor will pay to Client all of Client’s share of revenue received by Synacor during such month, [*]

6.2.3. [*]

Subject to the terms set forth in this Section 6, all payments will be made in full in United States Dollars, at the respective Party’s usual corporate office business address or to an account designated by the respective Party. Other than amounts disputed in good faith by a Party, [*] Either Party, in

 

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its sole discretion, may terminate this Agreement if the Party from whom payment is required, fails to pay the required amounts within [*] after the such Party receives written notice from the Party to whom payment must be made, that it has failed to pay any or all of the amounts required hereunder and such amounts are not in dispute. Each Party must notify the other of any disputed amounts within [*]

6.3. Taxes. Client will bear, be responsible for, and will pay any and all sales, use, personal property or other taxes imposed on the delivery, licensing or use of the Client Branded Portal or the provision of the Services. Synacor will pay all other taxes arising under this Agreement, including taxes based upon Synacor’s net income or ad valorem, personal, or real property taxes imposed on Synacor’s property. [*]

7. TERM AND TERMINATION.

7.1. Term. This Agreement will be effective as of the Effective Date and continue in full force and effect for one year following the Effective Date (the “ Initial Term ”) and will automatically renew for up to three additional terms of one year each (each a “ Renewal Term ” and collectively the Initial Term and any Renewal Term(s) being referred to as the “ Term ”). Client may prevent the automatic renewal by providing Synacor written notice of its intent not to renew at any time prior to the end of the Initial Term or the then-current Renewal Term (a “ Nonrenewal Notice ”).

7.2. Termination for Cause. In addition to any of its other remedies, either Party may terminate this Agreement in the event that the other Party materially breaches any provision of this Agreement and fails to cure such breach within thirty (30) days after receiving written notice of such breach from the non-breaching Party.

Should either Party be subject to a “Change of Control” (as hereafter defined), then such Party will provide the other with written notice within thirty (30) days after executing the agreement that leads to such Change of Control. The other Party may within sixty (60) days of being notified of such Change of Control provide a notice that it desires to terminate the Agreement. If such notice of termination is not provided within such period, then this termination for change of control will be deemed to have been waived. “ Change of Control ” means the execution of any transaction pursuant to which a Party sells, assigns or transfers directly or indirectly to any third party all or substantially all of its business (whether by sale of assets or equity, merger, consolidation or otherwise) to a Competitor. “ Competitor ” means, with respect to Client, any entity providing high-speed data services (such as cable modem services, DSL, or the like) or video to home services by any means other than cable based technologies or their affiliates; and, with respect to Synacor any Internet portal, search or advertising provider, Comcast or any other entity reasonably determined to be a direct competitor of Synacor. As to both Parties, a Competitor will also be construed to include “affiliates” of a Competitor as such term is defined in Rule 144 promulgated under the Securities Act of 1933, as amended.

7.3. Transition Period. Upon the expiration and non-renewal of the Term under Section 7.1 or the termination of this Agreement pursuant to the terms of Section 7.2, in addition to and without in any way limiting its rights under Section 7.5, Client will have the right to delay such termination or expiration of this Agreement and continue the Term for a transition period of [*] beyond the date on which this Agreement would otherwise terminate or expire, as applicable, as Client may determine in its sole discretion, during which timeframe both Parties will continue to perform their respective obligations under this Agreement; [*]

7.4. Effects of Termination. Upon any expiration or earlier termination of this Agreement, and subject to Section 7.3, all rights and obligations of the Parties will cease, except that: (a) all obligations that accrued prior to the effective date of termination (including all payment obligations) will survive termination; (b) each Party will destroy (upon the written request of the other Party) or return to the other Party all of the other’s Proprietary Information in its possession or under its control pursuant to Section 5.5; and (c) Synacor will, after providing Client

 

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with an electronic copy of such information and data in a mutually agreeable format, delete archived Account Information, other User identification information used or maintained by Synacor, and other transaction data (including all personally identifiable information of such Users). The provisions of Sections 2.4 (Data), 4.2 and 4.3 (Proprietary Rights), 5 (Confidentiality), 6 (Synacor Fees, Payment Terms and Taxes), but only to the extent accruing prior to the effective date of termination, 8 (Representations and Warranties; Indemnities), 9 (Limitations of Liability and Disclaimers), 10 (Open APIs and RSS Feeds), 12 (Records and Audit), to the extent set forth in such section, 13 (General Provisions) and this Section 7 will survive any termination or expiration of this Agreement.

7.5. Escrow Agreement. Notwithstanding anything in this Agreement to the contrary, in the event that:

 

  (a) Synacor ceases to do business;

 

  (b) Synacor discontinues providing the Services to Client for a period of two days; or

 

  (c) the Services provided to Client are not provided by a successor company to which assignment of this Agreement is effected (i) in accordance with the terms and conditions of this Agreement and (ii) in order to enable Client to provide for the seamless migration of Client’s Subscribers to an alternate system operated by Client;

at Client’s option, Synacor will use commercially reasonable efforts to cause all Synacor providers to enter into direct agreements with Client or third party service provider selected by Client on terms and conditions that are the same or substantially similar to the terms and conditions pursuant to which Synacor received such content. In addition, the Parties have attached hereto as Schedule H a copy of an executed Escrow Agreement whereby Synacor has placed the source code for the proprietary software that enables the presentation and delivery of the Services in an escrow account, which the Parties agree will be released to Client pursuant to the terms set forth in Section 1 (“ Release Conditions ”) of Exhibit C of such Escrow Agreement. Further, upon the occurrence of an event described in (a), (b), or (c) of this Section 7.5, Synacor will provide Client with access to, and otherwise reasonably cooperate with Client in order for Client to continue to operate the Services for the benefit of Users.

8. REPRESENTATIONS AND WARRANTIES; INDEMNITIES.

8.1. Synacor Representations and Warranties. Synacor represents and warrants to Client that (a) Synacor is duly organized and validly existing under the laws of its state of incorporation and has full power and authority to enter into this Agreement and to carry out the provisions hereof; (b) the execution, delivery and performance of this Agreement by Synacor does not conflict with any agreement, instrument or contract, to which Synacor is bound; (c) Synacor will perform its obligations and provide the Services to Client in a professional and workmanlike manner and in compliance with any and all applicable laws; (d) Synacor owns all right, title and interest in and to the Synacor Sourced Content and the Software and the System, each element thereof, and all intellectual property rights embodied therein or licensed to Client pursuant to this Agreement; or, in the case of any third party content, software, technology or information included therein, Synacor possesses, or has otherwise obtained all rights and valid licenses necessary to grant to Client all rights and licenses set forth in this Agreement; (e) Synacor has all necessary rights to provide the Services to Client under this Agreement and all rights of publicity with respect to any artists, artwork, text material, images, sound or video, if any, provided by Synacor in connection with the Services; (f) the Synacor Sourced Content, the System and the Services, in whole or in part, do not and will not infringe upon or interfere with any right of publicity, patent, trademark, copyright, trade name or other intellectual property rights or misappropriate any trade secret of any third party; and (g) Synacor will use commercially reasonable efforts to protect its network in accordance with applicable industry standards (without abrogating or otherwise limiting its obligations under Section 5) to insure that Synacor’s network and the Services are secure from unauthorized access and are free from any viruses, worms, or other code that will damage, interrupt or interfere with any software, content, data or hardware. Synacor further represents and warrants that, to its knowledge, the Synacor Sourced Content and the Services are not defamatory, obscene, or otherwise unlawful in any jurisdiction. Synacor further represents and warrants to Client that during the Term, the Services will be provided by qualified personnel in accordance with applicable United States federal law and the laws of such other jurisdictions as may be applicable thereto. Synacor will use commercially reasonable efforts, consistent with applicable industry standards and practices, to provide the Services in a manner designed to minimize errors and

 

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interruptions. Nonetheless, Services may be temporarily unavailable for scheduled maintenance or repairs by Synacor or by third-party providers, or because of other causes beyond Synacor’s reasonable control, and all such Service unavailability will be governed by Schedule F and the force majeure provision included in Section 13.

8.2. Client Representations and Warranties. Client represents and warrants to Synacor that (a) Client is duly organized and validly existing under the laws of its state of formation and has full power and authority to enter into this Agreement and to carry out the provisions hereof; (b) the execution, delivery and performance of this Agreement by Client does not conflict with any agreement, instrument or contract, to which Client is bound; (c) Client owns all right, title and interest in and to the Client Materials, including the Client Sourced Content, each element thereof, and all intellectual property rights embodied therein or licensed to Synacor pursuant to this Agreement; or, in the case of any third party content, software, technology or information included therein, Client possesses, or has otherwise obtained all rights and valid license necessary to grant to Synacor all rights and licenses set forth in this Agreement; and (d) to Client’s knowledge, the Client Materials are not defamatory, obscene, or otherwise unlawful and do not infringe or interfere with any intellectual property, contract, right of publicity, or any other proprietary right of any individual or entity. Client will be fully responsible for, and will reimburse Synacor for any and all liabilities arising out of any warranty concerning the Services made by Client to any User, prospect or other third party, except as expressly authorized in advance in writing by Synacor; provided that neither Client’s grant nor any breach by Client of any warranty given by Client to its Users will be deemed to abrogate any expressly provided remedies Client would otherwise be entitled to under this Agreement.

8.3. Synacor Indemnifications. Synacor will indemnify, defend and hold harmless Client from and against any and all liabilities, claims, judgments, costs, damages, suits, actions, proceedings, and expenses, including reasonable attorneys’ fees (collectively “ Claims ”) suffered or incurred by Client, arising out of or resulting from: (i) Synacor’s breach of any of its obligations under this Agreement, or its representations and warranties set forth herein; (ii) the failure of any of the representations or warranties made by Synacor herein to be true; (iii) any third party claims relating to the matters covered by the foregoing breaches or failures; (iv) any injuries to persons or damage to property caused by the negligent, willful or intentional acts or omissions of Synacor, its agents or employees; and (v) any third party claims relating to the Services.

8.4. Client Indemnifications. Client will indemnify, defend and hold harmless Synacor from and against any and all Claims suffered or incurred by Synacor, arising out of or resulting in any manner from: [*]

8.5. Claims. In case any Claim is brought by a third party for which indemnification is or may be made pursuant to this Agreement, the indemnified Party will provide prompt written notice thereof to the other Party; provided, however, that the failure of the indemnified Party to comply with the foregoing notification provision will not relieve the indemnifying Party of its indemnification obligations hereunder, except to the extent the indemnifying Party is actually prejudiced thereby. Where obligated to indemnify such Claim, the indemnifying Party will, upon the demand and at the option of the indemnified Party, assume the defense thereof (at the expense of the indemnifying Party) within thirty (30) days or at least ten (10) days prior to the time a response is due in such case, whichever occurs first. The Parties will cooperate reasonably with each other in the defense of any Claim, including making available (under seal if desired and if allowed) all records reasonably necessary to the defense of such Claim, and the indemnified Party will have the right to join and participate actively in the indemnifying Party’s defense of the Claim. Each Party will be entitled to prior notice of any settlement of any Claim to be entered into by the other Party, and any such settlement will be subject to the reasonable approval to the extent such Party’s rights would be directly and materially impaired.

Without limiting the foregoing, in the event of any Claim or threatened Claim of infringement involving a portion of any portion of the Software or Services provided by Synacor: (i) upon Client’s request and at Synacor’s expense, Synacor will [*] procure the right or license [*] for Client to continue to use and otherwise exploit in accordance with the terms hereof such portion of the Software or Services at no additional cost or expense to Client other than the fees set forth herein; or (ii) at Synacor’s sole discretion, but upon as much prior written notice to Client as is reasonably practicable, Synacor may modify or alter

 

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CONFIDENTIAL TREATMENT REQUESTED

 

(to the extent that Synacor has rights to so modify or alter), or delete any such portion of the Software or Services, as the case may be, so as to make such portion non-infringing while maintaining substantially comparable functionalities and capabilities of such parts of the Software or Services that are material to Client’s then-current or demonstrably anticipated use hereunder. The Parties agree that Synacor’s commercially reasonable efforts to satisfy (i) or (ii) above will include procurement of such licenses or making such modifications at costs up to and including the lesser of [*] . If options (i) and (ii) are not achievable as to any such portion: (1) Client may terminate the rights and licenses granted hereunder, in its sole discretion, as to such infringing portion, or this Agreement without liability if loss of such portion materially and adversely affects the Services or functionality Client expects hereunder; or (2) to the extent Synacor used commercially reasonable efforts to obtain a license or modify the Software or Services as set forth in subsections (i) or (ii) and where Synacor is reasonably exposed to material liability from Client’s continued use of such portion of the technology or services, Synacor may, in its discretion, terminate the rights and licenses granted hereunder with respect to such portion. If, pursuant to the immediately foregoing sentence, Client or Synacor terminate the rights and licenses granted hereunder as to any portion of any Software or Services provided by Synacor and Client does not elect to terminate this Agreement, if applicable, the Parties will thereafter negotiate in good faith for a period of not less than 30 days with respect to reduced fees under this Agreement.

8.6. Insurance. Synacor will maintain, during the term of this Agreement, with an insuring carrier or carriers having an A.M. Best Rating of A+, VIII or higher, insurance of the following types covering the performance and conduct of Synacor hereunder and in the following amounts: general commercial liability insurance and employer’s liability insurance (including completed operations and contractual liability coverage) with limits (in combination with excess liability insurance) of no less than [*] per occurrence combined single limit and [*] in the aggregate; and workers compensation coverage as dictated by applicable law. Such policies will name Client as an additional insured. Upon request, Synacor will furnish Client with an insurance certificate executed by an authorized representative of each insurance carrier, evidencing the coverages outlined above and indicating that such insurance will not be canceled unless 30 days prior written notice has been given to Client and that Client is included as an additional insured.

9. LIMITATIONS OF LIABILITY AND DISCLAIMERS.

Anything herein to the contrary notwithstanding except with respect to Synacor’s indemnification obligations set forth in Section 8.3, neither Party will be liable to the other Party, its agents, affiliates, clients, or any other persons, for any lost profits or indirect, incidental, special, punitive, consequential or similar damages, even if advised in advance of the possibility of such damages. In no event will either Party’s liability for any and all claims, in the aggregate, arising out of, relating to or in connection with this Agreement or the performance of its obligations hereunder exceed the lesser of [*]

Except as expressly provided in this Agreement to the contrary, Services are provided “as is” without warranty of any kind, either expressed or implied, including the implied warranties of merchantability and fitness for a particular purpose and non-infringement. Synacor does not warrant that the Services will meet the requirements of Client (except to the extent specifically set forth in this Agreement) or those of any third party and, in particular, Synacor does not warrant that the System will be error free or will operate without interruption.

Synacor does not warrant or make any representation regarding the accuracy, adequacy or completeness of the contents of any content or the results to be obtained from their use. Synacor will not be liable to third parties for any lost profits or indirect, incidental, special, punitive, consequential or similar damages, even if advised in advance of the possibility of such damages.

 

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CONFIDENTIAL TREATMENT REQUESTED

 

Except as expressly set forth in Section 8.2, Client makes no warranty with respect to any Client Materials and expressly disclaims any warranty, express or implied, including the implied warranties of merchantability or fitness for a particular purpose. Client will not be liable to third parties for any lost profits or indirect, incidental, special, punitive, consequential or similar damages, even if advised in advance of the possibility of such damages.

10. OPEN APIs AND RSS FEEDS.

From time to time, Synacor may offer Client the ability to include certain functionality on the Client Branded Portal that Synacor will integrate via publicly available open APIs, RSS feeds, or similar technology. The providers of open APIs and RSS feeds often (i) do not include product representations, warranties or indemnifications in their terms of use, (ii) make no commitment that the functionality will continue to be available, and (iii) disclaim liability associated with such products. To the extent legally and contractually permitted, Synacor hereby assigns to Client all warranties and rights to indemnification provided to Synacor, if any, with respect to such open APIs, RSS Feeds, and similar technology, and any performance or use thereof. Synacor agrees to reasonably cooperate with Client in connection with the enforcement of such rights.

Synacor will work cooperatively and in good faith with Client in connection with the evaluation of any open APIs, RSS Fees or other technology and, when making a recommendation with respect to the integration of such technology, will exercise ordinary and reasonable diligence and care in doing so. Client may elect, in its sole discretion, to have Synacor include functionality made available through open APIs, RSS feeds, and the like on the Client Branded Portal. In such event, and notwithstanding anything to the contrary in this Agreement, the following will apply thereto:

(a) Such functionality is provided on an “as is” basis, and Synacor makes no representations or warranties of any kind, whether express, implied, statutory or otherwise with respect thereto and any use or inability to use such functionality. Synacor disclaims all warranties related thereto, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement;

(b) Synacor disclaims any liability for any damages of any kind arising from use of, or inability to use, such functionality, or from any removal of such functionality from the Client Branded Portal, including direct, indirect, incidental, punitive, consequential or exemplary damages, including lost data, business or anticipated profits, whether or not Synacor was aware of or advised of the possibility of such damages; and

(c) notwithstanding any indemnifications set forth in this Agreement, Synacor will not indemnify Client (or any other party) for any claims related to such functionality or any use thereof. If at any point, Client has concerns about the functionality or any use thereof, Client’s sole recourse is to remove or require removal of the functionality from the Client Branded Portal.

11. PUBLIC RELATIONS. Except as it relates to Client’s marketing of portal and related matters to Users and as otherwise permitted in Section 5.2, neither Party will issue any press release, nor otherwise disclose any information concerning this Agreement without the prior written consent of the other.

12. RECORDS AND AUDIT.

12.1. Records and Audit. Throughout the Term and for a period of [*] after the expiration or earlier termination of this Agreement, each of the Parties will maintain books and records regarding the Services, and other matters relating to this Agreement, including server logs, and customer usage logs, in accordance with generally accepted accounting principles. Each Party will have the right to audit such books and records of the other Party solely and directly relating to this Agreement upon reasonable notice and at its expense, [*] to take extracts from or make copies of such records. Each Party will maintain at its principal place of business during the Term and for a period of [*] thereafter all books, records, accounts, and technical materials regarding its activities in connection herewith sufficient to determine and confirm all amounts payable to the other Party and all compliance with all other material obligations pursuant to this Agreement. Upon a Party’s written

 

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request (to be provided at least ten (10) business days prior to the date of the audit), the other Party will permit one (I) or more representatives of an auditor or agent of the requesting Party’s choice to examine and audit, during normal business hours, such books, records, accounts, documentation and materials, and take extracts therefrom or make copies thereof for the purpose of verifying the correctness of payments made pursuant hereto and/or compliance with the other material obligations hereunder; provided that, the auditing Party will first obtain a written agreement from any such auditor or agent that such auditor or agent will be bound by the confidentiality obligations set forth in Section 5 herein and the auditing Party will in all events be responsible to the audited Party for any action or inaction of such auditor or agent that would violate Section 5 of this Agreement. Unless otherwise agreed by the Parties in writing, such examination will be in material accordance with generally accepted accounting principles. The audited Party will pay any unpaid, non-disputed delinquent amounts within thirty (30) days of the other Party’s request. To the extent such examination discloses an underpayment of the greater of [*] or more of the aggregate amount owed to the other Party during the period that is the subject of the audit or [*] the audited Party will fully reimburse the other Party, promptly upon demand, for the reasonable fees and disbursements due the auditor for such audit; provided that, such prompt payment will not be in lieu of any other remedies or rights available to such other Party hereunder. In all other events, all fees and expenses of the auditing Party’s auditor or agent under this Section will be paid by the auditing Party. If an audit reveals an overpayment, the auditing Party will promptly notify the other and will pay the amount of any such overpayment to the other Party within thirty (30) days thereafter.

12.2. Disputes. If any report of an audit under the provisions of Section 12.1 discloses to the auditing Party any underpayments or overpayments, a copy of such audit report will be promptly delivered to the audited Party. Unless the amount of any underpayment or overpayment shown on such report is disputed by the audited Party, in writing (a “ Notice of Dispute ”), within twenty (20) days after receipt of the audit report, the audit report will be deemed accepted and all amounts due thereunder will be paid according to the applicable provisions of Section 12.1. In the event that Client and Synacor have not resolved all disputed items to their mutual satisfaction within thirty (30) days after a Notice of Dispute has been received by the auditing Party, they will promptly submit such audit report and all supporting work papers to an independent accounting firm (as such independence is determined in accordance with generally accepted auditing standards) of national stature in the United States selected by mutual agreement of Client and Synacor for binding review of any disputed items. All costs and expenses of such review will be apportioned between the Parties on the basis of each Party bearing the expense of that portion of the review that will be related to disputed items that are resolved against such Party. If Client and Synacor are unable to agree upon the selection of an independent accounting firm of national stature in the United States to perform the binding review of any disputed items, the determination and selection of the independent accounting firm of national stature will be settled by arbitration in New York, New York in accordance with the rules and regulations of the American Arbitration Association.

13. GENERAL PROVISIONS. This Agreement is not transferable by either Party without the other’s prior written consent, except that, subject to Section 7.2, either Party may (without consent) assign its rights and obligations hereunder to any entity that is controlled by, controls, or is under common control with the assigning Party or to any successor entity to all or substantially all of its business (by sale or other transfer of equity or assets, merger, consolidation, reorganization or otherwise). Except as the context otherwise requires, no consent or approval right granted under this Agreement will be unreasonably conditioned, delayed or withheld. This Agreement will be binding upon, and inure to the benefit of, the successors, representatives and permitted assigns of the Parties. This Agreement (including any schedules, exhibits, riders, addendums, amendments and attachments) constitutes the entire agreement, and supersedes all prior negotiations, understandings or agreements (oral or written), between the Parties concerning the subject matter of this Agreement. No change, modification or waiver to this Agreement will be effective unless in writing and signed by both Parties. In the event of any conflict or inconsistency between the terms and conditions in the Master Agreement and any schedule or other exhibit attached hereto not expressly and specifically stated otherwise, the terms and conditions of the schedule or exhibit will prevail. Except as expressly provided herein, any different or additional terms on any related purchase order, confirmation or similar form, even if signed by the Parties after the date hereof, will have no force or effect on this Agreement. The failure of either Party to enforce its rights under this Agreement at any time for any period will not be construed as a waiver of such rights. In the event that any provision of this Agreement will be determined to be illegal or unenforceable, that provision will be limited or eliminated to the minimum extent necessary so that the Agreement will otherwise remain in full force and effect and enforceable. All notices under this Agreement will be in writing and, unless otherwise provided in this Agreement, will only be deemed to have been duly given the day after being sent, if sent

 

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for next day delivery by nationally recognized overnight delivery service; or upon receipt, if sent by certified or registered mail, return receipt requested. This Agreement will be governed by and construed in accordance with the laws of the State of New York, USA without regard to the conflicts of laws provisions thereof. In any action or proceeding to enforce rights under this Agreement, the prevailing Party (whether plaintiff or defendant) will be entitled to recover its reasonable costs and attorney’s fees. Headings are for convenience of reference only and will in no way affect interpretation of the Agreement. As used in this Agreement, the word “including” means “including but not limited to,” and all variations of the word are similarly intended to be illustrative and not exclusive. This Agreement may be executed in one or more counterparts, each of which (once executed) will be deemed an original, but all of which taken together will constitute one and the same instrument. Neither Party will have any rights against the other Party for the non-operation of facilities or the non-furnishing of services or fulfillment of obligations if such non-operation, non-furnishing or non-fulfillment is due to an act of God or other cause beyond such Party’s reasonable control; provided, however, that no such event will relieve Synacor of its obligations to maintain and implement a disaster recovery plan under Schedule F . All remedies, whether at law, in equity or pursuant to this Agreement will be cumulative. The Parties agree that Synacor and its employees and agents will be serving Client as independent contractors for all purposes and not as employees or partners of, or joint venturers with, Client. Nothing in this Agreement will be deemed to constitute a fiduciary relationship between Synacor and Client, nor will anything in this Agreement be deemed to create an agency relationship between Synacor and Client. Neither Synacor nor Client will be or become liable or bound by any representation, act or omission whatsoever of the other. The provisions of this Agreement are for the exclusive benefit of the Parties and their permitted assigns, and neither Party intends to benefit any other person or entity, including a “third party beneficiary,” as that term may be defined by applicable statutory or case law, and except as expressly provided in Section 8(f) of Schedule E, no person or entity who is not a party (including an obligor, borrower, or guarantor) will have any rights or claim against a Party by virtue of this Agreement.

[The remainder of this page is blank intentionally. The signature page immediately follows.]

 

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In witness whereof, the Parties agree to the terms and conditions of this Agreement effective as of the Effective Date.

 

SYNACOR, INC.     CHARTER COMMUNICATIONS OPERATING, LLC
      By: Charter Communications, Inc., its Manager
By:  

/s/ Robert F. Cavallari

    By:  

 

Name:  

Robert F. Cavallari

    Name:  

 

Title:  

VP - Finance

    Title:  

 

Date:  

4/28/10

    Date:  

 


CONFIDENTIAL TREATMENT REQUESTED

In witness whereof, the Parties agree to the terms and conditions of this Agreement effective as of the Effective Date.

 

SYNACOR, INC.     CHARTER COMMUNICATIONS OPERATING, LLC
    By: Charter Communications, Inc., its Manager
By:  

 

    By:  

/s/ Graham Williams

Name:  

 

    Name:  

Graham Williams

Title:  

 

    Title:  

Director

Date:  

 

    Date:  

April 28, 2010


CONFIDENTIAL TREATMENT REQUESTED

 

SCHEDULE A

TO

SYNACOR AMENDED AND RESTATED MASTER SERVICE AGREEMENT

PRODUCT & PRICING SCHEDULE

The product deliverables and fees payable by Client to Synacor pursuant to the Agreement are set forth below.

1. Portal Features and Functionality:

Portal deliverables will include the following product elements:

a. A Client-branded Web portal (the “ Client Branded Portal ”) that reflects the design, features, content and functionality reasonably requested by Client, substantially similar to the form and content shown in the mock-up in Exhibit 2 to this Schedule A.

b. Content Publishing and Administration Components

c. Personalization elements of Client Branded Portal for establishment of User preferences on display.

d. Application Portal Interfaces (“ APIs ”) for unified registration, login and update associated with mutually agreed portal components. Synacor will work in good faith to conform to Client’s API structure as it exists as of the Effective Date.

e. Integration to existing Charter OSSAPI and EAI web services.

f. Hosting of portal framework and content within Synacor’s data center or Client’s Internet protocol (“ IP ”) network, in compliance with the service level requirements set forth in Schedule F (Service Level Agreement);

g. The elements, features and functionality set forth in Exhibit 1 to this Schedule A, substantially in accordance with the timeline set forth therein, and all other portal elements, features and functionality set forth elsewhere in the Agreement.

The Client Branded Portal will contain the elements specified above and elsewhere in this Agreement (the “ Portal Deliverable ”), [*] . Notwithstanding any other term or condition of this Agreement, Synacor will make changes requested by Client regarding the color scheme, Client logos, and other “look and feel” elements of the Client Branded Portal (the “ Appearance Requirements ”), all of which will be delivered according to a mutually-agreed upon timeframe schedule based on the level of functionality desired by Client. [*]

2. Portal Content:

a. The below-listed content (the “ Initial Information Services ”) will be the initial set of content hereunder integrated into the Client Branded Portal at no additional cost to Client, and Content or vendor substitutions and deletions may be made by Synacor from time to time upon Client’s written approval, not to be unreasonably withheld, as it modifies its Content suppliers and Content mix. Synacor will offer to Client for inclusion in the Client Branded Portal any Portal Content offered by Synacor to any of its other similarly situated clients, all on mutually agreed terms and only if Synacor has the right to offer such content to Client. In the event Portal Content needs to be removed from the Client Branded Portal due to a termination or expiration of Synacor’s license rights to such Portal Content, Synacor will provide Client reasonable prior notice of such termination or expiration, [*]

 

Schedule A-1

[*] = CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.


CONFIDENTIAL TREATMENT REQUESTED

 

[*] Content will be subject to the terms and conditions in Schedule E (Content Distribution Addendum).

The Initial Information Services are:

(i) [*] service (stories, pictures, video, etc.) as set forth below (“ [*] ”) will be included in the Client Branded Portal so that when a User clicks on a news story or video, the User will remain within the Client Branded Portal. The [*] includes the following:

 

   

National News

 

   

World News

 

   

Sports News

 

   

Entertainment News

 

   

Health News

 

   

Business and Finance News;

(ii) Horoscopes;

(iii) [*]

(iv) Auto Channel [*] ;

(v) Career Channel [*] ;

(vi) Travel Channel [*] ;

(vii) Shopping Channel [*] ;

(viii) Video Channel [*] ;

(ix) Games Channel, including free advertising supported games and content;

(x) Local Channel [*] ;

(xi) Weather Channel [*] ;

(xii) TV listings. TV Listings will be provided by [*] or another provider at Client’s option and at Client’s cost. Client may enter into its own agreement with the provider for these listings, or may utilize listings available through Synacor by paying Synacor a fee for such listings equal to [*] ;

(xiii) On Demand Channel;

(xiv) Pay-Per-View Channel;

(xv) Movies Channel;

(xvi) Music Channel

(xvii) [*] search functionality (or another third-party provider approved in writing by Client);

(xviii) [*] search functionality;

 

Schedule A-2

[*] = CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.


CONFIDENTIAL TREATMENT REQUESTED

 

(xix) Streaming music functionality (currently provided as [*] );

(xx) Market Watch component;

(xxi) Quicklinks; and

(xxii) Charter Spotlight component.

b. Synacor will [*] . Synacor will take reasonable steps to ensure that any click-through content provided by Synacor does not reasonably bring Client or its image into disrepute. Synacor will make commercially reasonable efforts to ensure that no competitive advertising or content of any kind is provided on the Charter Branded Portal, including advertising of any competing services such as telephone, Internet Service Provider, portal, video, pay per view, satellite or telecom television, and Synacor will remove all advertisements or promotions that Client finds objectionable, in Client’s reasonable discretion, within [*] of Synacor’s receipt of written notice (including Email) from Client.

c. Client may direct Synacor to integrate and present additional content on the Client Branded Portal that Synacor is not otherwise required to provide under this Schedule A. Client may also request that Synacor provide additional development or customization services not otherwise required under this Schedule A. In such event, and in accordance with any written agreement or statement of work entered into in connection with such activities, Synacor may charge Client reasonable fees associated with the implementation and licensing thereof.

[*]

3. Charter Toolbar: Synacor will provide a private-label, functional Charter-branded, toolbar (the “ Charter Toolbar ”).

4. Fees:

a. Search Services Revenue Share . Synacor will provide Search Services as provided in Schedule B. Synacor will split the Search Revenue [*]  to Client and [*]  to Synacor. “ Search Revenue ” means the money Synacor receives from its Search Services Provider [*].

b. Advertising Revenue Share . Synacor and Client will include advertising on the Client Branded Portal as specified in Schedule C. Synacor and Client will share Advertising Revenue related to the Client Branded Portal and Email Services as follows:

(i) Where advertising is sold by third parties (such as Advertising.com or specific media, etc.) all such Advertising Revenue [*] will be split with [*]  to Charter and [*]  to Synacor.

 

Schedule A-3

[*] = CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.


CONFIDENTIAL TREATMENT REQUESTED

 

(ii) Where advertising is sold by Client, other MSOs and their agents, or any national spot cable television representative firms with which Client has an ongoing business relationship (currently, National Cable Communications), then

 

  [*]     

 

  b) Otherwise, Client will receive [*] of the Advertising Revenue and Synacor will receive [*] of the Advertising Revenue.

(iii) Where advertising is sold by Synacor, Client will receive [*].

The term “ Advertising Revenue ” includes all monies received by Synacor or Client from all video advertising, banner advertising, and other forms of advertising that appear on or within the Client Branded Portal or Email Services, whether sourced by Client, Synacor or from third party advertising partners, less any Advertising Costs of Goods, and less all fees, costs, [*]

Advertising Costs of Goods ” or “ ACOG ” means all direct, third-party costs related to such advertising or the provision of such advertising, including ad serving and advertising management services, which costs may include fees, costs, Content Provider revenue shares, chargebacks, and make goods, but will not include Synacor’s cost of its own employees or independent contractors.

[*]

d. Premium Content and Client Sourced Content . Fees for Premium Content and Client Sourced Content are as specified in Schedule D. Each Party will distribute Premium Content on the Client Branded Portal under the terms and conditions as specified in Schedule E.

5. Rights and Responsibilities:

5.1 Client Responsibilities .

[*]

[*]

 

Schedule A-4

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CONFIDENTIAL TREATMENT REQUESTED

 

[*]

5.2 Synacor Responsibilities . Synacor will deliver the following platform services, features and functionality during the Term, and such other services, features and functionality as the Parties mutually agree in writing:

[*]

b. Account and Head of Household Management

 

  (i) Enables end user’s household management of content and billing of certain Premium Content, following Client’s login and email management standards and practices

 

  (ii) Enables head of household to Allow/Not allow access to Premium Content, video and other functionality to other members of the household

 

  (iii) Enables head of household to set spending limits for household and child accounts

c. Premium Service subscription management:

 

  (i) The Client Branded Portal includes functionality that manages the authentication with all Premium Content

 

  (ii) The Client Branded Portal manages the billing related to all Premium Content to allow Synacor to accurately bill Client for such Premium Content. Client invoices end users separately.

 

  (iii) Synacor manages the release process of Premium Content enhancements

 

Schedule A-5

[*] = CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.


CONFIDENTIAL TREATMENT REQUESTED

 

d. Premium Service transaction management:

 

  (i) The Client Branded Portal manages transactions such as music, movie and game purchases [*]

e. [*]

 

  (i) [*]

 

  (ii) [*]

f. Synacor hosts landing page and primary marketing page for selling all Premium Content

g. Synacor hosts the TV Listings pages, if desired by Client

 

  (i) Synacor will manage the following online and television integrations:

 

  a) [*]

 

  b) [*]

 

  c) [*]

 

  d) Managing online presentation of promotional pages promoting Client services

h. Provide the Charter Toolbar

 

  (i) Portal and Search links will go to Client Branded Portal pages

 

  (ii) TV listings and Local will go to applicable Client Branded Portal pages

i. [*]

j. Integrate Client Sourced Content as well as the Initial Information Services and other “free content” described herein.

k. Develop and maintain promotional television services on the Client Branded Portal, such as VOD, as mutually agreed by the Parties in writing.

1. Provide the daily publishing and editorial, which will include specific editorial for a portion of the DCC rotation, [*] . Synacor reserves the right to adjust the publishing and editorial schedule in an effort to optimize use of the Client Branded Portal.

m. Integrate other communication services or tools requested by Client and agreed to by Synacor in writing. Such integration may require additional fees to be paid to Synacor as mutually agreed.

n. Refresh the content of the “watercooler”, [*] news and other similar content areas of the Client Branded Portal [*]

 

Schedule A-6

[*] = CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.


CONFIDENTIAL TREATMENT REQUESTED

 

[*] . Synacor reserves the right to adjust the publishing and editorial schedule in an effort to optimize use of the Client Branded Portal.

o. As part of the development services hereunder, Synacor will, at its expense, provide the development work necessary to enable the [*] that is listed in Exhibit 1 to this Schedule A, unless otherwise specified in such Exhibit.

p. Except where subsection (q.) below applies, Synacor will continue to receive and integrate programmer content into the site’s media player, provide navigation and linkages to Client programming partner broadband sites, develop and implement navigation, [*]

q. Synacor will create and implement authentication tools to place certain content behind an authentication layer, and other functionality to support consumer consumption of entitled TV video (the “Entitlements Project”) [*] provided that such Entitlements Project is initiated during the Initial Term. [*]

r. In addition to the reporting requirements set forth in Schedule F, Synacor will provide the development work necessary to enable usage reporting from [*] or another similar third party usage reporting vendor of Client’s [*] . At Client’s option, Client may choose to receive the same standard report set, which does not include reporting from a third party usage reporting vendor, that other Synacor customers receive that includes page views for Charter.net and Charter.net supplemental pages.

5.3 Synacor Rights . Synacor will have the ability to engage in the following activities, as they may be revised, deleted or supplemented by mutual agreement of the Parties during the Term:

a. Subject to Client’s approval, add additional content providers, channels or services that provide the opportunity of additional revenues or usage to the Client Branded Portal, at no cost, unless otherwise agreed upon by the Parties in writing.

b. Source additional Premium Content [*] provided that Client will have final approval on all Premium Content.

c. Determine e-commerce partners and integration methods, subject to Client’s prior written approval, including the following:

 

  (i) Careers, Travel, Autos, Relationships and Photos

 

  (ii) Contextual product placements in select content areas: Photos, Games, TVs, and Sports.

d. [*]

 

Schedule A-7

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CONFIDENTIAL TREATMENT REQUESTED

 

e. Subject to Client’s prior written approval, place an advertisement or content component above the fold to promote Premium Content.

6. Bandwidth and Hardware Fees. Client will be responsible for handling and arranging [*] . [*] [*]

7. Authentication for Client Sourced Services. Synacor will provide authentication for client sourced services that are not delivered through the portal (e.g. gaming) upon mutual agreement of the parties to [*]

[*]

 

Schedule A-8

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CONFIDENTIAL TREATMENT REQUESTED

EXHIBIT 1

to the Amended and Restated Master Services Agreement

Schedule A

CHARTER PRODUCT ROADMAP

Attached.

 

Schedule A-9


CONFIDENTIAL TREATMENT REQUESTED

 

CHARTER PRODUCT ROADMAP

 

Portal Features

 

Description

 

Estimated Availability*

 

Priority

Localized Promotional Areas  

Ability to display content provided by client based on a logged in user’s geographic location. Will include (but not be limited to) the following areas:

 

Homepage DCC

Watercooler

Spotlight Component (in body of page)

 

[*]

  [*]
Service Driven Promotional Areas  

Ability to display promotional banners based on a User’s Charter services. These banners can be used to promote engagement and usage of services offered through Charter.net. The banners may also be used to upsell or upgrade Client’s customers, free of charge for a period of six months following the Effective Date. Thereafter, the banners may be used to upsell or upgrade Client’s customers in accordance with terms agreed upon by the parties. Will include (but not be limited to) the following site areas:

 

•      The Home DCC

 

•      Water Cooler

 

•      Spotlight component

 

•      Other selected promotional components

 

[*]

 

[*]

[*] Mobile DVR Scheduling   Assist in bringing Web DVR scheduling to Charter mobile apps for [*] boxes. It is expected that a third party will develop the apps, but Synacor will provide APIs and assist with integration.   [*] provided Charter has single sign on solution in place for Apps and Synacor has 90 days to complete its portion of work   [*]
Mobile DVR Scheduling for [*] and Moto   Assist in bringing Web DVR scheduling to Charter mobile apps. It is expected that a third party will develop the apps, but Synacor will provide APIs and assist with integration.   Four months after the functionality is launched on charter.net.   [*]
Integrate with Charter Webmail and CCS   Set up the integration with Charter and third party vendors to deliver Charter Webmail through the Charter Communications Suite (CCS) under the currently scoped project. Expansion of the scope of the current project will be addressed by a separate statement of work. Normal maintenance activity related to the integration after initial delivery will be provided by Synacor as necessary throughout the Term.   Currently scoped project may be ongoing, through [*]   [*]

 

Schedule A-10

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CONFIDENTIAL TREATMENT REQUESTED

 

Portal Features

 

Description

 

Estimated Availability*

 

Priority

Maintain Integration with [*] for Business Search   Synacor will continue to support the [*] with any necessary API updates or other necessary maintenance   Ongoing   [*]
Web DVR   Integrate with third parties (as directed by Charter) for the expansion of Web DVR (online DVR scheduling) to include all DVR boxes.   Six months after third parties have provided all necessary materials and resolved all other matters upon which the commencement of the work is dependent   [*]
On Demand Bookmarking   Ability for user to create favorites folder on Charter.net that will show up on the home set top box   Four months after third parties have provided all necessary materials and resolved all other matters upon which the commencement of the work is dependent   [*]
Entitlements Trial   Launch entitlements trial with partners such as [*] etc. Will include needed updates to TV pages and authentication methods.   90 days after integration work begins with final partner   [*]
[*] Content   Integrate [*] Online content into charter.net. Includes authentication of users based on Charter services.  

[*]

  [*]
Mobile  

Launch a mobile version of charter.net. This project may be subject to additional third-party content fees.

 

Feature Overview

 

•    Email access

 

•    TV Listings

 

•      Zip-specific, only Charter listings are shown

 

•    News

 

•      Default feeds: National, World, Health & Medical, Technology & Science, Sports, Entertainment, Financial

 

•    Weather

 

•      Info from The Weather Channel

 

[*]

  [*]

 

Schedule A-11

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CONFIDENTIAL TREATMENT REQUESTED

 

Portal Features

 

Description

 

Estimated Availability*

 

Priority

 

•      Current conditions + 3 day forecast displayed by default

 

•      Uses same zip code setting as TV listings

 

•    Entertainment

 

•      Local Events – remembers user’s zip code setting

 

•      Movies – browsed by movie or theatre – remembers user’s zip code setting

 

•      News (same feed as the Entertainment News section)

 

•    Horoscope

 

•    Sports

 

•      Allows user to browse for news articles, game summaries, and scores (for some) for the following sports: Baseball, Football, Basketball, Hockey, Soccer, Boxing, Golf, Tennis, Auto Racing, College sports, and Other Sports

 

•    Zip Code Management

 

•      Allows user to change zip code setting as desired.

 

•      In the TV listings section, specific error messaging will indicate if the user enters a zip code that is not in the Charter footprint (meaning they are not able to view a Charter lineup)

   
Search Functionality  

Add additional capabilities to search:

 

•      Images

 

•      Videos

 

[*]

  [*]
All Mail   Module on homepage that offers access to other mail clients such as Yahoo, Gmail, etc., provided however, that inclusion of Client email is dependent on Client development efforts.  

[*]

  [*]
Portal Search Functionality   Ability to search Client site for news, sports, etc.  

[*]

  [*]
Twitter Widget   Twitter module available for Users to add to homepage  

[*]

  [*]
Enhanced TV, On Demand Integration   Increased data displayed on TV page, such as show information, actor profiles, similar shows, recommendations. Will also tie to On Demand offerings.  

[*]

 

[*]

 

Schedule A-12

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CONFIDENTIAL TREATMENT REQUESTED

 

Portal Features

 

Description

 

Estimated Availability*

 

Priority

Finance Channel   Create a Finance page  

[*]

  B
Client Content Management  

Client to have ability to update promotional areas of the Charter Branded Portal, including designated areas on the:

 

•       Home DCC

 

•       Featured Video

 

•       Watercooler (or similar content area)

 

[*]

 

C (would concede this functionality to have

more focus put on Localized and Service

based promotions)

[*]

  Synacor will incorporate [*] an iframe on the Client Branded Portal in a mutually agreed upon designated location provided Client provides Synacor with the requisite URL. The purpose of this module is to support offer presentation and the leveraging of personalization capabilities inherent [*] . Once a User selects an offer, the User would migrate over to the [*] . Details and fees related to this project will be agreed upon in a separate statement of work.   TBD in relevant statement of work  

TBD

in relevant statement of work

[*]

  The Parties will work together in good faith to determine the details and any fees associated with Synacor providing [*] data to Client. Mutually agreed upon details will be set forth in a separate written document signed by both Parties.   TBD in relevant statement of work  

TBD

in relevant statement of work

 

Schedule A-13

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CONFIDENTIAL TREATMENT REQUESTED

EXHIBIT 2

to the Amended and Restated Schedule A

The below user interface represents directionally the mutual agreement of the Parties. Deployment will be similar to what is shown below or as otherwise mutually agreed by the Parties:

LOGO

 

Schedule A-14


CONFIDENTIAL TREATMENT REQUESTED

 

SCHEDULE B

TO

SYNACOR MASTER SERVICES AGREEMENT

SEARCH SERVICES

The following establishes the terms and conditions by which the Parties will work together to facilitate the delivery of search related services to Client’s Users.

 

1. Definition of Search Services and Selection of Search Services Provider. Synacor will be the exclusive provider of services that enable consumers to receive descriptions and links associated with search results from search boxes (“ Search Services ”) placed within the Search Properties, through its agreement with a Search Services provider (“ Search Services Provider ”) to be approved by Client. The “ Search Properties ” will include the Client Branded Portal, the webmail interface (currently charter.net and mail.charter.net as well as any successor URLs), any consumer off-line e-mail client such as Microsoft Outlook (to the extent this is technically possible and Client chooses to include Web search for such consumers) and the Charter Toolbar.

 

  a. Operation of Search Services . Each time a consumer enters a search request in a search box (a “ Search Query ”) Synacor will return to such consumer a set of up to [*] search results (each such set being referred to as a “ Search Results Set ”) and additional paid links (“Sponsored Links” or “AFS Ads”) as agreed to by the Parties.

 

  b. Hosting and Control . At all times during the Services Term, Synacor will (a) deliver and manage any and all pages that comprise the sites on which Search Services are provided; (b) maintain complete technical and editorial control of such sites, all of which will be subject to approval by Client; and (c) act as the intermediary for all transmissions between Search Services Provider and such sites.

 

  c. Context Sensitive Advertising . Synacor may also provide, as mutually agreed by the parties, context sensitive advertising (“ Adsense for Content Ads ” or “ AFC Ads ”) within the Client Branded Sites.

 

2. Disclaimers. To the extent permitted by applicable law, Search Services Provider’s liability is hereby disclaimed for any damages, whether direct, indirect, incidental or consequential, arising form the Client Branded Portal’s access to or use of the Search Services.

 

3. No Warranties. Client understands and agrees that Search Services Provider makes no warranties, express or implied, with respect to the Search Services, including warranties for merchantability, fitness for a particular purpose, and non-infringement.

 

4. Client Not Third Party Beneficiary. Client expressly acknowledges and agrees that Client is not a third party beneficiary under any agreement between Synacor and Search Services Provider. Synacor agrees to perform in accordance with such Search Services Provider agreement and to exercise commercially reasonable efforts to enforce the terms of such agreement in a manner that will permit Synacor to perform in accordance with this Agreement.

 

5. Search Bar. Client expressly grants Synacor permission to include a search bar on the Client Branded Portal above the fold in a location mutually agreeable to the Parties

 

Schedule B-1

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CONFIDENTIAL TREATMENT REQUESTED

 

SCHEDULE C

TO

SYNACOR MASTER SERVICES AGREEMENT

ADVERTISING

The following establishes the terms and conditions by which the Parties will work together to facilitate the delivery of the Advertising to Client.

 

1. Advertising Services. The advertising services provided by Synacor may include the integration of e-commerce, video, banner advertising, rich media, and other forms of advertising or advertising support content (videos with pre-rolls ads included), in contextually relevant programmed areas throughout the Advertising Properties (“ Advertising Services ”). Synacor may sell national and regional account advertising inventory directly to advertisers or through advertising networks, the Search Services Provider, or other third parties.

 

2. Advertising Properties. Advertising Properties ” means the Client Branded Portal, third party sites that either Party engages in advertising share relationships that link from Charter.net (examples include Pixey, Grab Networks, Sony, MochiAds), the webmail interface (currently charter.net and mail.charter.net as well as any successor or additional URLs that Charter decides to provide to its customers), the Charter Toolbar and any videos or video clips available on or through the Client Branded Portal for which either Party receives any compensation relating in any way to advertising contained therein.

 

3. End-user Rights Regarding Advertising. Client’s website privacy policy discloses (a) that it may store cookies on end users’ computers, (b) that it may engage an outside ad serving company that may place separate cookies on end users’ computers or utilize other means to collect user information, including web beacons, (c) that Client and others may access and use such cookies and other means to collect user information, and (d) that end users may decline cookies, if permitted by their browsers.

 

4. Advertisement Removal and Excluded Advertising. Client reserves the right to request that Synacor remove any advertisement to which a customer of Client objects. Synacor will disable such advertisement from the Client Branded Portal as soon as reasonably practical, but in no event more than [*] receiving written notice from Client.

 

5. Restrictions. Without the prior written consent of Client, Synacor will not insert ads into any Client Sourced Content or other video of any kind sourced by Client for use on the Client Branded Portal or related sites.

 

6. Cooperation in the sale of advertising. Synacor will reasonably ensure that unsold advertising inventory is filled by third party sources, such as advertising.com. The Parties will work cooperatively to ensure that Portal Advertising Revenue is maximized, subject to Client’s right to control the Content and approve design and implementation of the Client Branded Portal.

 

7. Advertising Inventory. Synacor is hereby authorized by Client to include advertising on each of the pages of the Client Branded Portal including at least two advertisements on each page, with at least one of those being of significant size completely above the fold in high resolution. Additionally, Synacor may include text links and sponsorships in a commercially reasonable manner on the Client Branded Portal. Notwithstanding the first sentence of this section, the parties may agree, or certain Content Providers may require, from time to time that these advertisements may not be included on a given page or set of pages, and in either such case, Synacor’s rights under this Section 7 will be limited in accordance with such agreement or requirement, provided that Client has communicated any Content Provider requirement to Synacor.

 

Schedule C-1

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CONFIDENTIAL TREATMENT REQUESTED

 

 

8. Client Provided Advertising. Client may include advertising on the Client Branded Portal provided it meets the following criteria:

 

  a. The advertising is sold directly to the advertisers (either through direct personal relationships or through agents, such as ad agencies, Client’s national representative and other MSOs or their agents acting as Client’s local ad sales reps), not advertising sold through on-line advertising networks (such as Advertising.com or Casale Media); and

 

  b. Either (i) the advertising is from local, regional, or national spot advertisers (excluding national Internet CPA advertising), or (ii) to the extent Client wishes to advertise other national advertisers, Client will discuss it with Synacor in each instance in an effort to avoid any conflict between such advertisers and the advertisers Synacor is selling to, and the parties will mutually agree whether or not to include such advertisers.

 

9. [*]

 

10. Training Related to Advertising Sales. Synacor agrees to provide training to Client related to advertising on the Client Branded Portal up to twice per year during the Term upon Client’s request. Such training will be provided to Client in a “train the trainer” format allowing the attendees to subsequently train other Client employees. Any such training can be provided at Client’s site, and the actual and reasonable out-of-pocket expenses for travel and materials related to such training will be reimbursed by Client in accordance with its standard expense reimbursement policy. If Client requires additional training, such training will be provided at Synacor’s then-standard rate.

 

Schedule C-2

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CONFIDENTIAL TREATMENT REQUESTED

 

SCHEDULE D

TO

SYNACOR MASTER SERVICES AGREEMENT

PREMIUM PRODUCT & PRICING SCHEDULE

The Premium Products and related fees payable by Client to Synacor pursuant to the Agreement are set forth below.

1. Premium Products and Associated Fees.

Subsection (a) below lists the currently available Premium Products available to Client’s Subscribers. At the reasonable request of Client, and subject to Synacor’s prior written approval related to any Synacor Sourced Content, or upon Client’s approval of a request made by Synacor, Synacor will add additional Premium Products to the Client Branded Portal. In the event Client elects to include any Premium Products on the Client Branded Portal, Synacor will bill Client each month [*] . Subject to continued availability from the Content Provider, the fee for Premium Products and Premium Content will remain the same [*] . In addition to other rights Client may have under this Agreement (including Client’s right to eliminate or replace Synacor Sourced Content with Client Sourced Content at any time), Client may request Synacor to use commercially reasonable efforts to provide reasonably equivalent Synacor Sourced Content to the then-current Synacor Sourced Content, or to modify the Content mix, as necessary to result in a Premium Product acceptable to Client.

a. Premium Products . The following Premium Products are currently available to Client for distribution to Subscribers for the Premium Product Fees described in subsection (b) below:

(i) Variety Package :

[*]

 

Schedule D-1

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CONFIDENTIAL TREATMENT REQUESTED

 

(ii) Learning Pack Online: Learning Pack Online will include all of the following:

[*]

(iii) Charter Music :

 

   

MusicNet – Unlimited song download service that includes unlimited song downloads to WMP 10 supported portable devices and personal computers from over 4,000,000 tracks; as well as commercial free radio and video. Subscribers can also purchase tracks.

 

   

Synacor may include online Magazines and other products as agreed by Client

 

   

Upon the request of Client, a music store where Subscribers may purchase individual music tracks and CDs for a single fee, with such selections offering compatibility with MP3 players and other similar devices.

(iv) Sports View Plus : Sports View Plus (to be sold by Client only as part of a Tier) will include all of the following:

[*]

(v) The Parties may also include additional premium content or substitute existing premium content, as availability of content to Synacor or Client may change, or as Client may request from time to time.

b. Premium Product Fees .

(i) Monthly Fees and Revenue Shares .

a. Definitions .

 

   

A la Carte ” means the sale of content to Client’s Subscribers outside of a Tier.

 

   

Retail Price ” means the monthly subscription fee of a Premium Product or set by Client that a customer of Client is charged for any given Premium Service.

 

   

Cost of Goods ” means the per subscriber monthly fees paid by Synacor and Client to value added service and Content Providers for the services and content included in any given Premium Service as well as any related third party fees such as credit card fees, charge backs or refunds. To the extent that Synacor pays a fee to any Content Provider that is not a per subscriber monthly fee, Synacor will translate such fee into a per subscriber monthly fee by allocating the total fee paid for such Content in the given month across the total subscriber base for such Content of all of its clients in such month.

 

Schedule D-2

[*] = CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.


CONFIDENTIAL TREATMENT REQUESTED

 

 

   

Subscription Gross Margin ” means the Retail Price less the Cost of Goods of any given Premium Service; but in no event will the Subscription Gross Margin be less than zero.

 

   

A “ Tier ” is any packaged offering of video, data or phone that is made available by Client to its subscribers. For example, a Tier may be a packaged offering enabling subscribers to view multiple sports channels or multiple movie channels, or to access the Internet at a certain speed.

b. Monthly Revenue Shares – Non-tiered products .

 

   

For all Premium Products that include Synacor Sourced Content and are sold A la Carte, each month Synacor will first receive the Costs of Goods related thereto and then Synacor and Client will each receive [*]

 

   

For all Premium Products that contain solely Client Sourced Content and all Client Sourced Content that is sold separately as a single offering (collectively, “Premium Client Sourced Offerings”), each month Synacor will receive the lesser of [*]

 

   

For A la Carte Premium Products that are later included in a Tier, subsection (c) will apply following such inclusion.

c. Premium Product Fees – Embedded in Tiers .

 

   

Synacor will make Premium Products embedded in Tiers available for [*] . The parties intend that the [*]

 

   

The Sports View Plus Premium Product as listed above will be made available to Client for [*] provided that the Sports View Plus Premium Product is bundled with Client’s Sports View Plus video product or any other Tier product.

 

   

For Client Sourced Content that Client wishes to include on the Client Branded Portal and embed in a Tier, Synacor and Client will use commercially reasonable efforts to mutually agree to a business model related to the inclusion of such Content.

(ii) Transaction Revenues .

a. Transaction Revenues – Definitions .

 

   

Transactions ” will mean rentals or purchases made by Subscribers of music, movies, games and other streams and downloads from a Premium Product.

 

Schedule D-3

[*] = CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.


CONFIDENTIAL TREATMENT REQUESTED

 

   

Costs ” will mean the actual and direct costs assessed by a third party with respect to obtaining content from the Content Provider, additional actual and direct per transaction charges imposed by the Content Provider on, or passed through to the sourcing Party (e.g., studio fees), label and publishing fees, Verisign or other third party transaction costs, and credit card processing fees, refunds to Subscribers and charge-backs.

 

   

Transaction Gross Margin ” will mean all revenues from purchases of Transactions less the Costs.

b. Transaction Revenues – Revenue Share .

 

   

If Synacor collects fees from Users for their Transactions, then Synacor will pay to Client [*]

 

   

If Client collects fees from Users for their Transactions, then Client will pay Synacor [*]

2. Use of Content on Mobile Devices

 

  (a) Subject to the provisions in Schedule E, Synacor hereby grants Client the right to use the following Synacor Sourced Content on its Mobile Websites (as defined in Schedule E) to the same extent included on the Client Branded Portal:

 

  i) All Synacor Sourced Content licensed from:

[*]

 

  (b) Subject to the provisions of Schedule E, Synacor hereby grants Client the right to use the following Synacor Sourced Content on Client branded Mobile Applications (as defined in Schedule E) to the same extent included on the Client Branded Portal.

 

  i) News content provided by [*], provided however, that the [*] content in any such Mobile Application will not comprise more than [*] of the total content in that application, and provided that the Mobile Applications on which [*] Content may be used is [*]

 

Schedule D-4

[*] = CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.


CONFIDENTIAL TREATMENT REQUESTED

SCHEDULE E

CONTENT DISTRIBUTION ADDENDUM

TO

SYNACOR MASTER SERVICES AGREEMENT

1. Definitions

a. “ Client Provider ” means a third party from whom Client obtains distribution rights for the Client Sourced Content.

b. “ Client Sourced Content ” means the content (whether Portal Content or Premium Content) provided by Client or Client Content Providers engaged by Client that has been integrated into the Synacor platform technology and is offered either separately or as part of a Synacor service.

c. “ Content ” means the Synacor Sourced Content or the Client Sourced Content, or both, depending on the context of its use.

d. “ Content Providers ” means the Client Providers and Synacor Providers, collectively.

e. “ Portal Content ” means Content that is free to the User and that is available without entering a username and password.

f. “ Premium Content ” means subscription and fee based Content that requires a username and password to access.

g. “ Premium Products ” means two or more Premium Content offerings that are bundled into a single product.

h. “ Mobile Applications ” means downloadable mobile applications, including iPhone, Blackberry, Android and other similar smartphone applications designed and built for use on handheld devices connected to a wireless network.

i. “ Mobile Website ” means any mobile website hosted by Synacor located at m.charter.net or any other URL that is intended and designed to be accessed from mobile devices, including cell phones, PDAs, and other handheld devices connected to a public network.

j. “ Subscription Account ” is defined as an account that allows a Subscriber access to the identified Premium Products, Client Sourced Content, or Synacor Sourced Content from the Client Branded Portal.

k. “ Synacor Provider ” means a third party from whom Synacor obtains distribution rights for the Synacor Sourced Content.

l. “ Synacor Sourced Content ” means the content (whether Portal Content or Premium Content) provided by Synacor or Synacor Content Providers through Synacor and offered to Users, whether individually or bundled as part of a Premium Product.

2. Content. The content to be included in the Client Branded Portal may be Synacor Sourced Content or Client Sourced Content, or both. All Portal Content and Premium Content are subject to the terms and conditions included in this Schedule E.

3. Users, Registration Pages. It is intended that the Content will be accessed by Users and others through the System described in Section 4 below. Client may require the use of user interfaces, passwords or other identification verification methods in order for the Users to access the Content. As may be determined by the Parties and subject to revision during the Term as the Parties may determine, System web pages and Content will be hosted and served by Synacor, Synacor Providers, Client or Client Providers.


CONFIDENTIAL TREATMENT REQUESTED

 

4. Content Hosting and Delivery System. Synacor will provide to Client a content provisioning solution, and, with respect to Premium Content, Synacor will maintain a user registration and login system that is integrated with its content provisioning solution (the “ System ”) that will be used to control User access to the Content and to manage the updating and delivery of the Content to the User. Depending upon the System implementation for Client, as such may be revised during the Term by consent of the Parties, hosting and serving of Content may be provided by Client, Client Providers, Synacor or Synacor Providers. To the extent that a Synacor Provider’s systems are used to host or serve Content, Synacor will use commercially reasonable efforts to ensure that the service levels and availability of such systems for Users will be commensurate with industry standards for similar content. Synacor will develop the System such that, with Client’s approval, it can: (i) offer new Content that it has obtained for distribution; (ii) create and modify bundles of Content to be made available to Users; (iii) edit or modify the Content, functionality and design of the web pages with which the consumer interacts in order to access the Content; and (iv) remove any or all of the Content from availability to Client’s Users. Client will notify Synacor of its decisions regarding the offering of Content through the System in writing, and Synacor will take all commercially reasonable steps necessary to implement any such Client decisions as soon as is reasonably practicable; provided, however, that where Client requests that any specified piece of Content be removed from the System, Synacor will remove such title or titles from the System as expeditiously as possible, and in all events [*]

5. Subscriber Billing. Subscriber billing will be the sole responsibility of Client; provided that nothing in this Section 5 will limit Synacor’s responsibility to provide services to Client, as agreed by the Parties, that are used by Client in connection with Client’s subscriber billing and collections activities.

6. Terms of Use. In order to complete his or her registration as a Content subscriber, each Subscriber will be required to electronically accept Client’s Terms of Use provided by Client and included on the Client Branded Portal (the “TOU”). Prior to acceptance of the TOU, Synacor will present each Subscriber with the opportunity to review and agree to the TOU. Synacor will not amend, modify or otherwise change the TOU without the consent of Client, which Client may exercise in its sole discretion; provided, however, that the terms of the TOU may be supplemented by Synacor, with the consent of Client following reasonable advance notice, as necessary to comply with the requirements of any Synacor Provider or applicable law.

7. Licenses.

a. Subject to the provisions of the Agreement, Synacor grants to Client during the Term, a limited, nonexclusive, non-transferable, world wide right and license to: (i) reproduce, transmit and distribute individual copies of the Synacor Sourced Content, solely for purposes of making such Synacor Sourced Content available to Users on the Client Branded Portal, and (ii) use, reproduce and display such Synacor and Synacor Provider trademarks, logos and other works as necessary to properly identify Synacor-owned intellectual property in connection with such distribution of Content pursuant to this Agreement. Client expressly agrees that it will not and will not grant any third party the right to, duplicate, copy, modify, amend, add to, delete from or otherwise make any change whatsoever in the Synacor Sourced Content or otherwise violate any intellectual property rights in the Synacor Sourced Content including but not limited to copyrights of third parties therein. In the event that Client is expressly notified, either by Synacor or by a third party, that a User has made or is preparing to make unauthorized duplication or use of Synacor Sourced Content, Client’s sole obligation will be to provide such information to Synacor and to cooperate with Synacor, at Synacor’s request and expense, in communicating a cease and desist demand to such User or in deactivating the User’s account and authorization rights to the website. Except as just stated, Client will have no affirmative obligation to monitor or detect unauthorized activity of Users, including violations of the TOU, investigate reported incidents of unauthorized activity of Users or take affirmative steps to prevent infringement of the intellectual property rights of Synacor or Synacor Content Providers.

b. Synacor grants Client a license to reproduce, transmit and distribute the Synacor Sourced Content listed in Section 2 of Schedule D, solely for purposes of making such Synacor Sourced Content available to Users on Client’s Mobile Websites and on Client’s Mobile Applications. Additional Synacor Sourced Content may be added to Client’s Mobile Websites and Mobile Applications upon the prior written consent of an authorized representative of Synacor.

 

Schedule E-2

[*] = CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.


CONFIDENTIAL TREATMENT REQUESTED

c. Subject to the provisions of the Agreement, Client grants to Synacor during the Term, a limited, non-exclusive, non-transferable, world wide royalty free right and license to: (i) reproduce, transmit and distribute individual copies of the Client Sourced Content, solely for purposes of making such Client Sourced Content available to Users and others anywhere in the world, including on the Client Branded Portal, on Client’s Mobile Applications and on any other platform now existing or later developed, subject to agreed-upon restrictions with respect to Premium Content; and (ii) use, reproduce and display such Client and Client Provider trademarks, logos and other works as necessary to properly identify Client-owned intellectual property in connection with such distribution of Content pursuant to this Agreement. In the event that Synacor is expressly notified, either by Client or by a third party, that a User has made or is preparing to make unauthorized duplication or use of Client Sourced Content, Synacor’s sole obligation will be to provide such information to Client and to cooperate with Client, at Client’s request and expense, in communicating a cease and desist demand to such User or in deactivating the User’s account and authorization rights to the website. Except as just stated, Synacor will have no affirmative obligation to monitor or detect unauthorized activity of Users, including violations of the TOU, investigate reported incidents of unauthorized activity of Users or take affirmative steps to prevent infringement of the intellectual property rights of Client or Client Content Providers.

d. As to individual pieces of Content, the rights and licenses to use such Content as granted herein will expire upon the expiration or earlier termination or expiration of the agreement pursuant to which distribution rights and license to such Content were obtained. In the case of Content for which separate identifiable elements are the subject of separate and distinct licenses, the foregoing will apply separately as to each such license and element. Either Party (the “ Terminating Party ”) will have the right to terminate the distribution of any particular Content upon notice to the other Party: (i) if the Terminating Party reasonably believes the distribution of such Content exposes it to potential legal liability; or (ii) in the event a Synacor Provider or Client Provider ceases to operate or to produce or distribute such Content.

8. Proprietary Rights.

a. As between Client and Synacor, and subject to the rights and licenses granted in the Agreement, Synacor (and its licensors including the Synacor Providers) retains all rights, title and interest in and to all copyrights, trademarks, trade names, logos, patents and other intellectual property and proprietary rights in and to the Synacor Sourced Content. No title to or ownership of any Synacor Sourced Content or any part thereof is hereby transferred to Client or any third party, except for the license granted herein. Synacor also retains all rights, title and interest in and to Synacor’s trademarks, trade names and logos. As between Client and Synacor, Client agrees that Synacor is the sole owner of the System and all technology, software and other intellectual property used by Synacor in connection with the performance of this Agreement and that Client will make no claims thereto. Client will comply, at Synacor’s expense, with all reasonable requests of Synacor to protect the proprietary rights of Synacor and its licensors.

b. As between Client and Synacor, and subject to the rights and licenses granted in the Agreement, Client (and its licensors including the Client Providers) retains all rights, title and interest in and to all copyrights, trademarks, trade names, logos, patents and other intellectual and proprietary rights in and to the Client Sourced Content. No title to or ownership of any Client Sourced Content or any part thereof is hereby transferred to Synacor or any third party, except for the license granted herein. Client also retains all rights, title and interest in and to Client’s trademarks, trade names and logos. Synacor will comply, at Client’s expense, with all reasonable requests of Client to protect the proprietary rights of Client and its licensors.

c. All licenses, rights, title, interest and intellectual property rights of any kind in and to the Content are entirely owned by and reserved to the applicable Provider and may be used by the Provider in such manner as the Provider may choose, subject to the contractual rights of the Parties. Without limiting the foregoing, each Party hereby assigns to the applicable Provider all right, title and interest in the Content provided by the Provider, together with the goodwill attaching thereto, that may inure to such Party in connection with this Agreement or from such Party’s use of the Content hereunder. Each Party agrees that it will not and will not assist any third party to register or attempt to register any copyright, trademark, trade name or other intellectual property right embodied in any

 

Schedule E-3


CONFIDENTIAL TREATMENT REQUESTED

 

Content or any derivation or adaptation thereof or any work, symbol, design or mark that is so similar thereto as to suggest a relationship with any Provider or affiliate of a Provider. Each Party agrees that it will not, nor will it assist any third party to, challenge the validity or ownership of any patent, copyright, trademark, or other intellectual property registration of any Content. If a Party breaches any provision of this section, such Party agrees that it will, at its expense, immediately terminate the unauthorized activity and promptly execute and deliver to the other Party or a Provider, as requested, such assignments and other documents as required to transfer to the Provider all rights to the registrations, patents or applications involved.

9. Content Provider Requirements.

a. Client agrees to utilize the user interfaces or other identification verification methods of the System, as described in Section 3 of this Schedule E, without modification, (including framing or co-branding), unless Client has obtained the prior written consent of Synacor to do otherwise.

b. Client acknowledges and agrees that the look, feel, size and placement of any Synacor Sourced Content on the User access web pages (and any change or modification thereof), as described in Section 3 of this Schedule E, is subject to Synacor’s approval, which may include terms, conditions and restrictions on the use of such Synacor Sourced Content or which may be withdrawn at any time.

c. User access to the Premium Content will be included as part of a premium Client Internet service package, which may be offered as part of a premium tier of Internet service or at an additional charge payable by the User. Client will not, at any time, permit access to the Premium Content by any person via the general Internet or other access method other than through Synacor’s System.

d. Neither Synacor nor a Synacor Provider will have any liability to Client in the event a Synacor Provider exercises its rights to terminate the rights and licenses to use Synacor Sourced Content. Neither Client nor a Client Provider will have any liability to Synacor in the event a Client Provider exercises its rights to terminate the rights and licenses to use Client Sourced Content. In either case, in the event that any Content Provider exercises its right to terminate the rights and licenses to use its Content, the Party receiving notice of such exercise will use good faith efforts to provide notice to the other party at least 60 days prior to such termination.

e. Without the consent of Synacor, which consent will not be unreasonably withheld, Client will not: (i) send any interstitials, pop-up windows, or other messages or files to the User during the time in which any Synacor Sourced Content is displayed, or (ii) sell any advertising in, on, or related to any Synacor Sourced Content, including banners, buttons, links, streaming audio or streaming video advertisements, unless Synacor is permitted by the applicable Content Provider to sell such advertising. In connection with Synacor Sourced Content distributed pursuant to this Agreement, without the prior submission to Synacor of any relevant materials that Synacor may request (including web pages) and unless Client has obtained Synacor’s written approval, Client will not use the name, logo or any of the proprietary marks of any Synacor Provider in any sales, advertising or marketing materials.

f. Client and Synacor expressly acknowledge that, to the extent required in such Party’s agreement [*]

 

Schedule E-4

[*] = CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.


CONFIDENTIAL TREATMENT REQUESTED

 

SCHEDULE F

TO

SYNACOR AMENDED AND RESTATED MASTER SERVICE AGREEMENT

SERVICE LEVEL AGREEMENT, AND CUSTOMER SUPPORT PROCEDURES, AND REPORTING

REQUIREMENTS

1. SERVICE LEVELS

a. General

Synacor will provide the agreed to service levels seven (7) days a week, twenty-four (24) hours a day, every day of the year, consisting of monitoring, reporting, notification, repair of service outages and maintenance, as set forth in this Service Level Agreement (“ SLA ”).

It is expected that the evaluation of Synacor’s performance against this SLA will be evaluated [*]

CONTACT INFORMATION:

Technical Service Support: 866.535.8286 or tsoc@synacor.com

Network Operations Center: 800.716.8347 or noc@synacor.com

The foregoing Contact information may change upon reasonable notice to Client.

At Client’s request, the Parties will meet to review the application and design overview for the Client Branded Portal.

b. Monitoring

Synacor’s 24x7 network operations center will collect and monitor data involving the following performance criteria and establish automated alarms to Synacor personnel when thresholds (as described below) are exceeded:

 

  (i) Network connectivity from Synacor servers to the Internet;

 

  (ii) Reachability and page response time of web tier servers for “static” content;

 

  (iii) Availability and response time of internal Synacor database systems;

 

  (iv) VPN availability to web services provided by Charter required for the portal; and

 

  (v) System usage reflected by page loads, user authentications, business functions performed.

c. Portal Availability

(i) “ Portal Availability ” will be measured as a percentage of available minutes of Client Branded Portal functionality during each month where the Client Branded Portal is continuously operable, available and responsive to end users without significant delay or malfunction. Specific targets established by this Agreement for Portal Availability are:

 

   

Portal Availability of [*] ; and

 

   

average page response times (latency) no greater than [*] (as measured by Synacor’s internal metrics).

Under the terms of this agreement, downtime counted against Portal Availability will EXCLUDE the following items:

a. downtime or degradation resulting from maintenance and occurring during a Scheduled Maintenance window or an approved Preventative Emergency Maintenance window (as defined below);

 

Schedule F-1

[*] = CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.


CONFIDENTIAL TREATMENT REQUESTED

 

b. the inability of Users to access Content as a result of such Users’ Internet or network connection;

c. impediments affecting the path (route) traveled in accessing Synacor’s systems, except for those facilities owned, operated or maintained by Synacor or by a third party on behalf of Synacor;

d. downtime or degradation resulting from bugs in third-party software not operated within the System;

e. the inability of Synacor Providers and Client Providers to update or deliver Content, provided that the inability is not due, in whole or in part, to Synacor;

f. downtime or degradation resulting from a security intrusion event as described in Section 1(f) SECURITY, below, or a ‘denial-of-service’ attack from external sources outside Synacor’s control;

g. downtime or degradation resulting from problems with Client-provided data APIs, authentication mechanisms or similar services; or

h. downtime or degradation related to email services (which is subject to a separate service level under Section 1(d)).

(ii) Due to Synacor’s distributed architecture and redundancy, it is likely that downtime (i.e., lack of Portal Availability) or degradation may only affect a subset of the total user base. Therefore, and to the extent that the parties can determine a number of households affected by any downtime, the Portal Availability will be computed based upon the percentage of households affected by the downtime, as compared to Client’s total user base. For example, if it can be objectively determined that [*] of Client’s Subscriber base (measured in households) did not meet the standard required for Portal Availability, as described in Section (c)(i) above, for [*] , the downtime for purposes of calculating Portal Availability would be [*] . Client will have the right to dispute Synacor’s calculation of Portal Availability.

(iii) Portal Availability Credits – If Synacor fails to meet the Portal Availability SLA in any month during the Term, it will identify such failure in its SLA Performance Reporting described in Section 4 below and notify Client of its rights under this Section (iii) within 30 days after the end of such month. Upon request of Client within [*] after its receipt of such notification, Synacor will apply the Portal Availability credits set forth below to Client’s account for each month during which Synacor failed to meet the required Portal Availability of [*] . To the extent possible, the credits will be applied in the billing period following the month in which such failure occurs and will be detailed as a separate line item on the invoice. For example if SLA credits are due for failures that occurred in the month of September, such credits will be applied in the October billing period.

a. A credit equal to [*] of the aggregate fees paid to Synacor and Synacor’s share of Search and Advertising revenue under the Agreement in the applicable month, plus an additional [*] of such amounts for every increment of [*] by which Portal Availability fails to meet the required percentage, up to a maximum of [*] of such amounts that would otherwise have been payable by Client to Synacor or retained by Synacor for the applicable month.

b. Chronic Portal Unavailability: Client will receive the credits set forth in (a) above, and in addition will have the right to terminate the Agreement upon [*] written notice to Synacor, delivered in writing within [*] after Client’s receipt of reporting from Synacor showing that [*]

 

  (i) [*] or more separate occasions, each lasting [*] or more hours, over the course of any rolling [*] month period;

 

  (ii) [*] aggregated over any rolling [*] of time;

 

  (iii) [*] aggregated over any rolling [*] of time;

 

  (iv) [*] aggregated over any rolling [*] of time; or

 

Schedule F-2

[*] = CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.


CONFIDENTIAL TREATMENT REQUESTED

 

 

  (v) [*] aggregated over any rolling [*] of time.

By way of clarification, the duration of each event during which [*] . Termination rights exercised by client pursuant subsection (b) above will be deemed termination for cause under Section 7.2 of the Master Services Agreement. The remedies set forth in this Schedule F will be the sole remedy for violation of the service levels agreed to in this Schedule F.

d. Performance :

The Performance (“ Performance ”) of the Client Branded Portal is defined as the response time for each Client Branded Portal page as agreed upon by the Parties prior to the launch of the pertinent Client Branded Portal page (each, a “ Response Time ”), measured via Synacor’s internal metrics. Performance of Response Times will be tested against the Client Branded Portal page, or a steady-state portal page of similar type and size to the pertinent Client Branded Portal page if testing against the page itself is not possible. Testing will be performed using on-network server to server calls. Synacor’s responsibility for Performance includes maintenance of Web server response, authentication performance, routers, switches, or peering connections (network hardware, cross-connects, or circuits that are Synacor’s responsibility), or any other device, application or interface in Synacor’s direct control, at no less than [*] peak utilization . [*] If Synacor is unable to perform in accordance with any pertinent Response Time, then Synacor will be responsible for the following remedy:

Synacor will correct the identified Performance failures as soon as is possible using and pursuing to completion commercially reasonable efforts, and, in no event, later than [*] after receipt of written notice from Client describing in reasonable detail the Performance failure of the Client Branded Portal, Synacor will resubmit the Performance changes, in detail, to Client for testing. Client will conduct testing to verify that the Synacor corrective measures are successful during a testing period (“ Test Period ”) of [*] . Within [*] after the expiration of the Test Period, Client will provide Synacor with a written response accepting the Performance or rejecting the Performance (“ First Rejection Notice ”). Synacor will have [*] from the date Client submits a First Rejection Notice to correct the identified Performance failures. Client will conduct final Performance correction testing for a period of [*] after the expiration of the Final Test Period, Client will provide Synacor with (A) written response accepting the Performance, or (B) written rejection if Client determines in good faith that the failed criteria identified in the First Rejection Notice have still not been corrected (a “ Final Rejection Notice ”). [*] . If Client provides a Final Rejection Notice and the authorized representatives of each Party do not otherwise agree to pursue further Performance testing and remedies of the Client Branded Portal, the Final Rejection Notice will, at the option of Client, constitute a notice of termination of the Agreement.

e. Client Changes and/or Actions

Client acknowledges that it may have the ability to take actions or make any changes that can adversely affect the performance of the Services. In some cases, Synacor may be able to mitigate the risk of the actions or changes as described in the table below; provided however, that this risk mitigation will require Client to provide notice to Synacor of its intent to make these changes, in sufficient detail and in advance of the actual change. [*] . Some examples of when notice is required to be given to Synacor are delineated below. Client should always provide a reasonable amount of notice to Synacor before taking any actions or making any changes that may adversely affect the performance of the Services, [*]

 

Schedule F-3

[*] = CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.


CONFIDENTIAL TREATMENT REQUESTED

 

 

Action / Change

  

Risk

  

Synacor Mitigation

  

[*]

[*]

 

Schedule F-4

[*] = CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.


CONFIDENTIAL TREATMENT REQUESTED

 

Action / Change

  

Risk

  

Synacor Mitigation

  

[*]

[*]

f. Security

Synacor’s Security Team will proactively evaluate security risk, develop and implement policies and incident prevention programs, educate management and staff about security policies, and handle computer security incidents. Synacor will comply with the Security requirements set forth in Schedule G, including:

System Intrusion – In the event of a system intrusion by an unauthorized person or malicious code affecting Client, Synacor will notify Client’s Corporate Internet Security Team in writing or via email (via [ xxxxxx@chartercom.com ]) with [*] of Synacor personnel validating a bona fide intrusion occurred.

Network Security – Synacor will maintain network firewalls devices to prevent unauthorized access to the network infrastructure and systems.

g. Scheduled Maintenance Windows

Synacor will conduct System maintenance during a [*] window from [*] Eastern Time every [*] , should the need for such maintenance arise (“ Scheduled Maintenance ”). Synacor may move or add maintenance windows as necessary upon Client’s written approval, and such approved maintenance will be considered Scheduled Maintenance. In the event a maintenance window will be needed in a given [*] , Synacor will notify the Client no less than [*] prior to the window. If it is determined during the window that the Scheduled Maintenance will run over the allotted window, the Client will be notified immediately and receive regular updates until the maintenance is complete; provided that no such extension will be excluded for purposes of calculating Portal Availability, unless otherwise approved by Client in writing or by e-mail. During these scheduled maintenance windows and any extensions thereof, the system and services may be unavailable to Client and Client’s Users. [*]

h. Emergency Maintenance Notification

Emergency maintenance may be needed in two types of situations. The first is the need to repair an issue that is creating downtime or degradation to the Client Branded Portal (“Reactive Emergency Maintenance”). The second is maintenance Synacor believes would be prudent to be perform prior to the Scheduled Maintenance period to avoid potential issues (“Preventative Emergency Maintenance”). In the event that either type of emergency maintenance is required, Synacor will make reasonable efforts to notify Client about the emergency maintenance window based on practicality and the degree of adverse affect on the applicable service or availability thereof. Reactive Emergency maintenance windows are counted against Portal Availability percentages (as applicable). To the extent Client approves Preventative Emergency Maintenance (which approval expressly excuses such Preventative

 

Schedule F-5

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CONFIDENTIAL TREATMENT REQUESTED

 

Emergency Maintenance from the calculation of the Portal Availability percentages), or the need for the emergency maintenance window is necessitated by a Client change as described in Section 1(e) above, such maintenance will not be counted against the Portal Availability percentages.

2. Customer Support Procedures

a. Incident Management

Tier 1 – Client will provide first level support to Users, consisting of (i) handling questions from Users regarding customer and technical support, order processing, and use of the Service; and (ii) accepting and responding to problem calls from Users relating to the Service as set out in this Agreement; (iii) supporting User devices and underlying Client systems and architecture; and (iv) providing notification to Synacor of changes, maintenance, and outages of underling systems that may affect Service.

Tier 2/Tier 3 – Synacor will provide second level support to Client, consisting of (i) accepting and responding to problem escalations reported by Users or representatives of Client with regard to problems that cannot be resolved readily by Client, (ii) resolving reported problems as set forth in this Agreement, (iii) providing notification to Client of changes, maintenance, and outages of underlying systems that may affect Service.

Synacor will provide Client and Users of Client (in the case of end-users, Tier 2 and Tier 3 level support) the following:

 

  (i) Technical Support offered in English.

 

  (ii) Email address for submitting 2nd level support incidents to Synacor.

 

  (iii) Phone support [*]

b. Priority

Client will estimate the priority at the time the incident is reported. The priority can change at any time during the process.

Incidents will be categorized by product category, with the following priorities definitions:

Priority 1 (P1) means that the Client Branded Portal is substantially non-operational and causes severe commercial impact. Without limiting the foregoing, the Parties agree that the Client Branded Portal will be deemed “substantially non-operational” [*] . P1 incidents would not include unavailability of a widget or content from a particular Content Provider.

Priority 2 (P2) means that a problem with the Client Branded Portal that causes significant commercial impact and is not a P1 incident.

Priority 3 (P3) means a non-critical problem or incident with the Client Branded Portal where Client is able to continue utilizing the Portal and that is not a P1 or P2 incident.

Priority 4 (P4) means a request or incident that is not a P1, P2 or P3 incident.

Initial Response Time ” means the elapsed time between the receipt of incident notification or escalation and the target time within which Synacor begins support as verified by a verbal or email confirmation to Client.

Service Restore Time ” means the elapsed time between the receipt of incident notification or escalation or knowledge of any incident and the target time within which Synacor has imposed a permanent fix or temporary patch, or has developed a workaround that allows use of the application substantially in accordance with its intended use and specifications. Examples of actions that may give rise to service restoration include:

(a) A workaround is delivered and implemented;

 

Schedule F-6

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CONFIDENTIAL TREATMENT REQUESTED

 

(b) The recommended replacement of any third party hardware, software or any part thereof, as agreed by Client, is completed; or

(c) A product change request is generated and agreed upon by both Parties, a delivery date is established and any other related terms and conditions are agreed upon.

Root Cause Resolve Time ” means the elapsed time between the receipt of incident notification or escalation or knowledge of any incident and the target time within which Synacor has determined the root cause of the incident and a permanent fix has been implemented to return the Client Branded Portal to an operable state that is substantially the same as its pre-failure state, and with respect to software applications, a code change in the form of a patch or a new revision that corrects the problem has been delivered, successfully installed and is working.

Standard Support Response times are as follows:

 

Incident Priority

  

Initial Response Time

  

Service Restore Time

  

Root Cause Resolve Time

P1   

[*]

  

[*]

   [*]
P2   

[*]

   [*]    [*]
P3   

[*]

   [*]    [*]
P4   

[*]

   [*]    [*]

Client will set the initial incident priority, which may later be amended by Synacor after discussion with Client, in accordance with the priority definitions set forth above. Synacor will be primarily responsible for the control and management of incident calls and escalation to resources within Synacor.

c. Escalation Path

The escalation process consists of the reporting, troubleshooting, diagnosis, and resolution processes. All incidents are assigned to a Synacor Support Engineer substantially in accordance with the Standard Support Response Times set forth herein. However, Synacor may choose from time to time to handle issues outside of the escalation path indicated below if, in Synacor’s sole judgment, such issues either need to be escalated more quickly or can be resolved without escalation.

 

Escalation Levels

  

Escalation Response Time

  

Synacor

Level 1    Synacor Technical Support Agents available 24 hours per day, 7 days per week for Client Branded Portal issues. M-F for vendor issues.   

Support Supervisor

tsoc@synacor.com

1.866.535.8286

Level 2    Level 2 should be contacted if the issue is not answered [*]   

Technical Support Operations

Center Manager

[*]

Level 3    Level 3 should be contacted if the issue is not answered [*] from either Level 1 or Level 2.   

Director of IT

[*]

Level 4    Level 4 should be contacted if the issue is not answered [*] from Level 1, Level 2 or Level 3.   

VP of IT

[*]

 

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CONFIDENTIAL TREATMENT REQUESTED

 

Escalation Levels

  

Escalation Response Time

  

Synacor

Level 5    Level 5 should be contacted if the issue is not answered within 60 minutes from Level 1, Level 2, Level 3 or Level 4.   

COO

Tim Peterman

716.362.3724

Level 6    Level 6 should be contacted if the issue is not answered within 90 minutes from Level 1, Level 2, Level 3, Level 4, or Level 5.   

CEO

Ron Frankel

716.362.3700

[*]

 

Schedule F-8

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CONFIDENTIAL TREATMENT REQUESTED

 

[*]

 

Schedule F-9

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CONFIDENTIAL TREATMENT REQUESTED

 

[*]

4. Reporting

Synacor will (a) deliver to Client weekly an electronic report that contains the following information, as such information categories may change from time to time at the reasonable request of Client, and (b) maintain and provide Client with Web-based access to a reporting tool containing the following categories of information, updated no less frequently than [*]

SUBSCRIBER DATA

 

  1. Number of Client Branded Portal Users

 

  2. Number of new Client Branded Portal Users

 

  3. Number of Client Branded Portal User cancellations

USAGE DATA

 

  1. Unique Users accessing Synacor Sourced Services

 

  2. Unique Users accessing Client Sourced Services

 

  3. Unique Users accessing Client Branded Portal

 

  4. Hits/redirects to each Synacor Provider

 

  5. Number of videos viewed by title and programmer

 

  6. Number of minutes viewed per video

 

  7. Average number of minutes viewed per video

 

  8. Average minutes per unique User viewing video

 

  9. Total number of minutes of video by User IP address

REVENUE REPORTING

 

  1. Total revenue

 

  2. Search revenue

 

  3. Ad revenue

 

  4. Ad revenue split into Client and Synacor sold categories

 

  5. Webmail revenue

 

  6. Webmail revenue split into Client and Synacor sold categories

 

  7. Premium Services revenue

 

Schedule F-10

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CONFIDENTIAL TREATMENT REQUESTED

 

SITE REPORTING

 

  1. Toolbars installed

 

  2. Toolbar usage

 

  3. Banner click throughs

SLA PERFORMANCE REPORTING

 

  1. Client Branded Portal downtime and Portal Availability calculation

 

  2. Average Response Time

 

  3. Initial Response, Service Restore, and Root Cause Resolve Times for each product and service measured

 

  4. Mean time to repair by Priority Level

 

  5. Escalation history

 

  6. Maintenance Performed, including type of maintenance and when performed

Synacor will provide Client reports detailing (i) the number, cause, and resolution status of Client-related system outages and (ii) the performance of Synacor with respect to its system availability obligations hereunder, each of which will be sent to Client in an electronic format within [*]  days of Client’s request therefor and otherwise no more than [*]  days after the expiration of each calendar quarter. Client may require reasonable changes to the formatting or structure and layout of the report from time to time.

5. Synacor Application Development. Synacor will be expected to implement minor bug fixes or minor functional releases during the Term of this Agreement. Synacor is expected to implement supporting mechanisms for such work as described below:

a. Application Environments . Synacor will configure and maintain servers and network equipment as necessary to operate distinct development and stage environments (separate from the production environment) for use in development of patches to the current production release and larger functional releases planned for future dates. The development and stage environments do not need to be full-scale in terms of customer data or transaction capacity but must be able to operate all software modules used within the Portal without overlap. Client understands and agrees that such servers, network equipment, and development and staging environments may be used for multiple clients’ projects, provided that Client’s projects will not reside in such environments at the same time as other clients’ projects.

b. Software Change Documentation . Prior to the deployment of any software or configuration change to the production portal, Synacor will provide Charter a written summary (i.e., release notes) of the software change itemizing:

(i) all Client-related software changes that affect the user experience or the integration with Client included in a patch or functional release;

(ii) all fixes for previously identified defects included in the release;

(iii) all new functional enhancements included in the release; and

(iv) a summary of any quick “smoke tests” that Synacor is performing on the updated system to confirm the presence of bug fixes or new functions.

 

Schedule F-11

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CONFIDENTIAL TREATMENT REQUESTED

SCHEDULE G

TO

SYNACOR AMENDED AND RESTATED MASTER SERVICE AGREEMENT

Synacor System Security Policy (“ Security ”)

Access Control

Synacor’s network topology is and will remain devised to keep machines hosting sensitive data (e.g., personally identifiable information (“ PII ”)) inaccessible from the Internet. In order to facilitate such security feature, Synacor’s underlying machines are and will remain connected only to a Private Network (defined as a network that has no public route to the Internet and cannot be accessed by any unauthorized third party), with no additional public routes thereto and incorporating a set of filtering rules, including TCP/ IP, UDP, and ICMP (“ Internet Traffic ”), which will discard any traffic from foreign networks or Internet Traffic going to an inappropriate Port.

Hosts (as defined herein) providing public services are and will remain insulated from the Internet by being hosted on a Private Network, with access provided only through a Firewall, which only forwards connections to designated Ports (Defined: A “ port number ” represents an endpoint or “ channel ” for network communications. Port numbers allow different applications on the same computer to utilize network resources without interfering with each other).

Access to Servers with Client Sourced Content, or sensitive Client information (“ Hosts ”) residing on the Private Network is and will remain limited solely to system administration tasks such as maintenance, monitoring and software and operating system upgrades. Synacor employees not directly involved with the maintenance of the Hosts will not be given access to Client-related servers, and their access is and will be limited to a separate Private Network designated for their use.

Those cases where less stringent access restrictions are necessary, such as the Hosts used by Synacor vendors to upload Content to use, are also kept and will remain separate from the more sensitive Private Networks, where no outbound route from the Public Network to the Private Network is or will be available, in order to isolate unauthorized and/or third party access.

Ownership of operating system objects, such as files, directories, and processes are and will continue to be handled with the principle of least possible privilege (e.g. read and write privileges are only granted where a demonstrable need exists). “Jails” are and will be used to further isolate running processes from the rest of the file system whenever feasible. (Defined: A “ Jail ” is when a process is launched with diminished permissions (i.e., access to a limited set of files and directories, in order to reduce the damage in the event of malicious execution of the process))

Synacor will use industry standards (e.g. SSL) to encrypt sensitive data in transit and commercially reasonable efforts to provide an infrastructure that will allow the data to be stored in an encrypted format meeting standard industry security requirements. Additionally such data will not be co-mingled with non-Charter data and will be protected by and accessed only by systems utilizing a 2 factor or unexploited greater authentication or equivalent security controls providing mutually agreed similar levels of protection.

Synacor also logs activity on all Client customer access including login/logout time, remote IP of customer system and what elements of the portal were used during the session.

No file sharing protocols, such as NFS (Defined: NFS or Network File System) or SMB (Defined: “ SMB ” or “ Server Message Block ”, is a protocol for sharing files, printers, serial ports, and communications abstractions such as named pipes and mail slots between computers) are or will be used to access secured hosts from the Public Network; and secure transfers will only take place over encrypted mediums using SSH/SCP (as defined herein).


CONFIDENTIAL TREATMENT REQUESTED

Software Integrity

The installed base of software on each Host is and will be kept as small as possible by Synacor. Software packages that have been deemed unnecessary or redundant have been eliminated so as to minimize the potential number of access points on any given Server. Only necessary software packages will be used by Synacor on a going-forward basis.

When an advisory for installed software is released from sources including CERT, SecurityFocus/BugTraq, and Synacor vendors, Synacor will immediately perform an evaluation of the relative risk. Highest priority (e.g., Priority 1) will be given where a known exploit is published that affects services accessible to public networks. Depending on the nature of the advisory, a given service may be further restricted or shut down as Synacor prepares an update.

The time frames between an advisory, triage, testing and patching will differ, as appropriate, based on the severity of the advisory. A critical patch will be applied by Synacor as soon as it has been staged and tested, and will receive the highest level of attention from Synacor staff; Client will be notified either while the patch is being evaluated, or as soon afterward as possible, when relevant to Client’s or the User’s service. Non-critical patches will be applied by Synacor as part of the Maintenance Window; however, to prevent potential security breaches, Synacor may not reveal all details (other than affected services) to Client or User until after the patch has been applied.

With few exceptions, such as a fundamental design issue that necessitates changes that cannot be easily ported to installed versions, Synacor will apply any updates related to security to the existing version of the software, even if the fix is released by an upstream source in new release. Such process will be followed in order to avoid ancillary changes that may result in undesired behavior or even new security risks.

Regardless of source, Synacor will test any updates independently for suitability before general deployment, in order to test both the correctness of the fix itself as well as its general functionality. Synacor will expedite such review process in the case of a serious risk. Such review process will involve the following steps: apply patch, build package, install on a test host, review by Synacor’s QA and System Administration personnel with an attempt to run any known exploit if one exists, install on a pilot machine, review again, and general deployment.

Data Backups, backup handling:

Synacor will perform all data backups once per night and only over a secured Private Network to a protected Host residing in a locked rack. Storage media retention will be equal to 30 days. The on-call Synacor Systems Administrator is and will be alerted in the event of a backup failure in order to facilitate immediate resolution. Synacor will encrypt all storage media that have been used to contain sensitive data. Ability to restore backups and source code will be tested during initial deployment of the Client Branded Portal, and once every six (6) months thereafter.

Monitoring and Auditing

Synacor will perform monitoring of hosts both through the use of a central server and agents running on the individual machines. Among other things, log files and running processes are and will be periodically checked by Synacor against a checklist specifically given to that class of Host. Any deviation will immediately be brought to the attention of the on-call Synacor personnel.

Such polling will occur every five (5) minutes for each Host. Push updates from the clients will also be polled on a five (5) minute interval with slight delay randomization. Processes will be run on two (2) separate machines in order to ensure connectivity to the monitoring server and facilitate bringing any failure to the immediate attention of a Synacor administrator. In addition, a test message will be sent through the monitoring notification infrastructure every thirty (30) minutes in order to ensure that the monitoring infrastructure is operating to the designed specifications.

 

Schedule G-2


CONFIDENTIAL TREATMENT REQUESTED

In addition to local logging, each Host will be capable of and will report a subset of system events to a central Host, which will be monitored by the Synacor staff for any suspicious activity. Logs will be archived for a period of one (1) year.

Physical Security

Synacor will provide building security for each of its Service or data storage related buildings twenty-four (24) hours a day, seven (7) days a week, and such security will include uniformed guard service, interior and exterior closed-circuit television surveillance or equivalent security measures.

Synacor’s collocation facility will also include several forms of security and access control including individual pass card access to the administration facility, with an additional secured door protecting the server room or an equivalent security method utilized to prevent physical access by unauthorized persons. Inside such facility, Synacor will provide for an additional closed-circuit television system or equivalent system to provide the additional capability for off-site monitoring by authorized personnel.

Synacor will maintain staffing of each Synacor-operated facility twenty-four (24) hours a day, seven (7) days a week, in order to ensure constant monitoring and points of contact for any non-secured personnel. Synacor will require visitors to be signed in by Synacor personnel and will provide each visitor with escort until such time as they vacate the respective building.

The only personnel to whom physical access to Synacor’s servers will be permitted by Synacor are authorized Synacor employees, authorized paid contractors and vendors, or other entities escorted by authorized Synacor staff members.

Third Party Access

Synacor maintains the login accounts through its change management system and procedures. All new, deactivated or deleted accounts and access rights are logged and changed through these procedures.

Synacor employs systems to monitor unauthorized access to the hosts and content stored on those hosts. The alerts from these hosts are sent to a central monitoring system and handled according to the Incident Management procedures.

Authentication and Authorization

Accounts on any Host are and will be created on a strictly discretionary basis, with access on most Hosts being restricted solely to Synacor administration staff. Superuser (root) access will only be given through administrative permissions and even more stringently restricted, with no one outside the current Synacor administration staff having access to the passwords. All activities of administrative-level access are logged to a secure location and reviewed and archived on a regular basis.

Once accounts are created, Synacor will perform authentication solely via encrypted channels: either TLS (“ Transport Layer Security ”) or SSH (“ Secure Shell ”).

Access is based on business need and is reviewed on a periodic basis.

Incident Management

Synacor has adopted and will maintain the following Incident Response Plan. “ Incidents ” are defined as any malicious attacks designed to gain access to Synacor systems, including hacking attempts, other intrusions, and identifiable denial-of-service attacks that target equipment controlled by Synacor.

 

Schedule G-3


CONFIDENTIAL TREATMENT REQUESTED

Security Incident Response Team (SIRT)

Synacor will maintain a Security Incident Response Team (“ SIRT ”). The primary SIRT team will have the following roles, functions, and responsibilities:

The SIRT Team Leader, currently the IT Operations Manager, will be responsible for overseeing the team and conducting policy review at least once each year and additionally after each incident.

An Incident-specific SIRT Incident Lead will be selected from time to time if merited on the nature of the Incident, and will either be a Synacor System Administrator, Network Administrator, or the IT Manager. In any event, the incident Lead will be responsible for coordinating and reporting on the response.

The SIRT Communications Lead will be responsible for managing communications between the response team, internal interested parties such as account managers and Synacor executives, and external clients as appropriate. The current SIRT Communications Leader is Synacor’s Senior Account Manager assigned to Client.

Incident Response Plan

Notification

When an incident is identified, either as the result of internal monitoring or other notification, the on-call Synacor Systems Administrator will immediately notify the Team Leader, who will assign an Incident Lead and notify the Communications Lead. The on-call Systems Administrator will follow an escalation procedure to notify technology managers if the Team Leader is unavailable. The time from initial identification to the start of the assessment stage is not to exceed thirty (30) minutes.

The following types of events will trigger notification to the on-call Systems Administrator:

 

   

detected intrusions on servers

 

   

detected intrusions on network equipment

 

   

privilege exceptions

 

   

unexpected changes to system configurations

The following incidents will be relayed from external sources to the on-call Systems Administrator and will be treated as serious incidents for immediate risk assessment:

 

   

provider network equipment intrusions

 

   

intrusions on third-party equipment adjacent to Synacor’s network

The following types of events will be logged and will be analyzed by a member of the Systems team on a regular basis, with any suspicious activity being escalated to the SIRT Team Lead for investigation.

 

   

logins and login errors

 

   

privileged executions

 

   

suspicious web log entries

 

   

SQL errors

 

   

Unexpected process halts

 

   

process restarts

Initial Assessment

The Incident Lead will determine the nature and extent of the incident, and will communicate this to the rest of the team. The Incident Lead will also begin to record all activities in a manual log and isolate evidence pertaining to the incident.

 

Schedule G-4


CONFIDENTIAL TREATMENT REQUESTED

Incident Communication

Depending on the severity, scope, and possible origin/originators of the incident, not all details will be immediately disclosed to the Client. The Communications Lead will initially notify Clients in accordance with the Service Level Agreements in place, concerning any service disruptions. When the incident has been contained and all evidence secured, the Communications Lead will promptly provide detailed written reports about the incident and any remaining service restoration issues.

Damage Identification, Containment and Recovery

The Incident Lead will determine the following:

 

   

duration of attack

 

   

the effects of isolating/turning off compromised systems

 

   

the extent of compromised systems

 

   

the duration of the attack

The Incident Lead will also attempt to determine:

 

   

the origin of the attack

 

   

the intent of the attack

In general, attacks against redundant systems, including web servers, load balancers; database servers, or any other redundant network, hardware device, or software in Synacor’s direct control will be addressed by removal of the affected system from the production environment, if necessary under the circumstances.

In some cases, it may be necessary to disable service completely. This will be necessary in cases where the intrusion is either widespread across an entire set of redundant servers and is malicious in nature, or when the intrusion did significant damage to justify restoration from backups. In this case, the length of the outage will depend on the extent of the damage.

Once the incident has been contained and service has been restored, the Incident Lead will perform the following tasks:

 

   

audit of affected systems and all other systems for malicious software, and document.

 

   

audit of system logs on affected systems

 

   

conduct comparison of filesystem on affected systems against the base

 

   

server installation to identify attack details

 

   

audit of in-memory processes on all systems

The Incident Lead is responsible for archiving all evidence, including logs and possibly entire filesystems, for future civil or criminal investigation. This will involve burning disk contents or logfiles on to CD-R (e.g., Writable CD ROM), saving the actual hard disks, or other archival methods depending on the incident specifics. The evidence will be kept in a locked cabinet for a period of time to be determined based on the nature of the incident and the media; CD-R disks, for example, will be kept for several years after the investigation has ended.

In the event that preserving data would compromise the recovery effort, the Team Lead will make the decision concerning the balance of evidence preservation vs. recovery time.

Post-Incident Monitoring

The Incident Lead, Team Leader and other parties will determine if additional processes are necessary to monitor for this type of attack in the future; if so, these processes will be specified and developed. In addition, manual audits may be required for a period of time after the incident as necessary to verify the integrity of the systems.

 

Schedule G-5


CONFIDENTIAL TREATMENT REQUESTED

Civil/Criminal Investigation

Synacor and Client together will make the determination whether to involve law enforcement or pursue a civil suit based on a number of factors including:

 

   

the nature of the attack

 

   

the extent and quality of the forensic evidence

 

   

the identity and location of the perpetrator, if known

 

   

the likelihood of another such attack

 

   

the resource cost of the investigation

 

   

impact on user privacy

 

   

impact on company/client reputation

 

   

advice of counsel

 

Schedule G-6


CONFIDENTIAL TREATMENT REQUESTED

SCHEDULE H

TO

SYNACOR AMENDED AND RESTATED MASTER SERVICE AGREEMENT

Escrow Agreement

Attached.


CONFIDENTIAL TREATMENT REQUESTED

T HREE -P ARTY M ASTER E SCROW S ERVICE A GREEMENT

Deposit Account Number:                    

 

1. Introduction .

This Escrow Service Agreement (the “ Agreement ”) is entered into by and between Synacor, Inc., located at 50 Fountain Plaza-Suite 1520, Buffalo NY 14202 (check either x Depositor ” or ¨ Beneficiary ”) and its affiliates and subsidiaries, and by any additional party signing the Enrollment Form attached as Exhibit E to this Agreement (check either ¨ Depositor ” or x Beneficiary ”) and by Iron Mountain Intellectual Property Management, Inc. (“ Iron Mountain ”) on this 19 day of May, 2005 (the “ Effective Date ”). Beneficiary, Depositor, and Iron Mountain may be referred to individually as a “Party” or collectively as the “Parties” throughout this Agreement.

The use of the term “ Services ” in this Agreement shall refer to Iron Mountain Services that facilitate the creation, management, and enforcement of software and/or other technology escrow accounts as described in Exhibit A attached hereto. A Party shall request Services under this Agreement (i) by submitting a work request associated for certain Iron Mountain Escrow Services via the online portal maintained at the Website located at www.ironmountainconnect.com or any other Websites or Web pages owned or controlled by Iron Mountain that are linked to that Website (collectively the “ Iron Mountain Website ”), or (ii) by submitting a written work request attached hereto as Exhibit A (each, individually, a “ Work Request ”). The Parties desire this Agreement to be supplementary to the License Agreement and/or Master Services Agreement and pursuant to Chapter 11 United States [Bankruptcy] Code, Section 365(n).

 

2. Depositor Responsibilities .

 

  (a) Depositor shall provide all information designated as required to fulfill a Work Request (“ Required Information ”) and may also provide other information (“ Optional Information ”) at their discretion to assist Iron Mountain in the fulfillment of requested Services.

 

  (b) Depositor must authorize and designate one or more persons whose action(s) will legally bind the Depositor (“ Authorized Person(s) ” who shall be identified in the Authorized Person(s)/Notices Table of this Agreement) and who may manage the Iron Mountain escrow account through the Iron Mountain Website or via written Work Request. Authorized Person(s) will maintain the accuracy of their name and contact information provided to Iron Mountain during the Term of this Agreement (the “ Depositor Information ”).

 

  (c) Depositor shall make an initial deposit that is complete and functional of all proprietary technology and other materials covered under this Agreement (“ Deposit Material ”) to Iron Mountain within ninety (90) days of the Effective Date. Depositor may also update Deposit Material from time to time during the Term of this Agreement provided a minimum of one (1) complete and functional copy of Deposit Material is deposited with Iron Mountain at all times. At the time of each deposit or update, Depositor will provide an accurate and complete description of all Deposit Material sent to Iron Mountain via the Iron Mountain Website or using the form attached hereto as Exhibit B.

 

  (d) Depositor consents to Iron Mountain’s performance of any level(s) of verification Services described in Exhibit A attached hereto and further consents to Iron Mountain’s use of a subcontractor (who shall be bound by the same confidentiality obligations as Iron Mountain and who shall not be a direct competitor to either Depositor or Beneficiary) to provide such Services as needed.

 

  (e) Depositor represents that it lawfully possesses all Deposit Material provided to Iron Mountain under this Agreement free of any liens or encumbrances as of the date of their deposit. Any Deposit Material liens or encumbrances made after their deposit will not prohibit, limit, or alter the rights and obligations of Iron Mountain under this Agreement;

 

  (f) Depositor represents that all Deposit Material is readable and useable in its then current form; if any portion of such Deposit Material is encrypted the necessary decryption, tools and keys to read such material are deposited contemporaneously.

 

  (g) Depositor represents that all Deposit Material is provided with all rights necessary for Iron Mountain to verify such proprietary technology and materials upon receipt of a Work Request for such Services; and

 

  (h) Depositor warrants that Iron Mountain’s use of the Deposit Material or other materials supplied by Depositor to perform the verification Services described in Exhibit A is lawful and does not violate the rights of any third parties. Depositor agrees to use commercially reasonable efforts to provide Iron Mountain with any necessary use rights or permissions to use materials necessary to perform verification of the Deposit Material. Depositor agrees to reasonably cooperate with Iron Mountain by providing its facilities, computer software systems, and technical personnel for verification Services whenever reasonably necessary.

 

MA3-21105 NA    Page 1 of 16


CONFIDENTIAL TREATMENT REQUESTED

 

3. Benefiaciary Responsibilities .

 

  (a) Beneficiary shall provide all information designated as required to fulfill any Beneficiary Work Request (“ Required Information ”) and may also provide other information (“ Optional Information ”) at their discretion to assist Iron Mountain in the fulfillment of requested Services.

 

  (b) Beneficiary must authorize and designate one or more persons whose action(s) will legally bind the Beneficiary (“ Authorized Person(s) ” who shall be identified in the Authorized Person(s)/Notices Table of this Agreement) who shall manage the Iron Mountain escrow account through the Iron Mountain Website or via written Work Request, Authorized Person(s) will maintain the accuracy of their name and contact information provided to Iron Mountain during the Term of this Agreement (the “ Beneficiary Information ”).

 

  (c) Beneficiary acknowledges, in the absence of a Work Request for verification Services, that it assumes all responsibility for the completeness and/or functionality of all Deposit Material. Beneficiary may submit a verification Work Request to Iron Mountain for one of more of the Services defined in Exhibit A attached hereto and further consents to Iron Mountain’s use of a subcontractor if needed to provide such Services.

 

  (d) Beneficiary warrants that Iron Mountain’s use of any materials supplied by Beneficiary to perform the verification Services described in Exhibit A is lawful and does not violate the rights of any third parties.

 

4. Iron Mountain Responsibilities .

 

  (a) Iron Mountain agrees to use commercially reasonable efforts to provide the Services requested by authorized Depositor and Beneficiary representatives in a Work Request. Iron Mountain may reject a Work Request (in whole or in part) that does not contain all Required Information at any time upon notification to the Party originating the Work Request.

 

  (b) Iron Mountain will conduct a deposit inspection upon receipt of any Deposit Material and associated Exhibit B. If Iron Mountain determines that the Deposit Material does not match the description provided by Depositor represented in Exhibit B attached hereto, Iron Mountain will provide Depositor with notice by electronic mail, telephone, or regular mail of such discrepancies. Iron Mountain will work directly with the Depositor to resolve any such discrepancies prior to accepting Deposit Material. Iron Mountain will provide Depositor with notice from time to time during the first ninety (90) days from the Effective date as a reminder that submission of initial Deposit Material is required. Iron Mountain may also send notices every ninety (90) days thereafter to Depositor and/or Beneficiary related to Deposit Material activity if such Services are requested in a Work Request.

 

  (c) Iron Mountain will provide notice by electronic mail, telephone, or regular mail to the Beneficiary of all Deposit Material that is accepted and deposited into the escrow account under this Agreement.

 

  (d) Iron Mountain will work with a Party who submits any verification Work Request for Deposit Material covered under this Agreement to either fulfill any standard verification Services Work Request or develop a custom Statement of Work (“ SOW ”). Iron Mountain and the requesting Party will mutually agree in writing to a SOW on the following terms and conditions that include but are not limited to: description of Deposit Material to be tested; description of verification testing; requesting Party responsibilities; Iron Mountain responsibilities; Service Fees; invoice payment instructions; designation of the Paying Party; designation of authorized SOW representatives for both the requesting Party and Iron Mountain with name and contact information; and description of any final deliverables prior to the start of any fulfillment activity. After the start of fulfillment activity, each SOW may only be amended or modified in writing with the mutual agreement of both Parties, in accordance with the change control procedures set forth therein.

 

  (e) Iron Mountain will hold and protect all Deposit Material in physical and/or electronic vaults that are either owned or under the direct control of Iron Mountain.

 

  (f) Iron Mountain will permit the replacement and/or removal of previously submitted Deposit Material upon Work Request that may be subject to the written joint instructions of the Depositor and Beneficiary.

 

  (g) Iron Mountain will strictly follow the procedures set forth in Exhibit C attached hereto to process any Beneficiary Work Request to release Deposit Material.

 

5. Payment .

The Paying Party shall pay to Iron Mountain all fees as set forth in the Work Request form attached hereto as Exhibit A (“ Service Fees ”). Except as set forth below, all Service Fees are due to Iron Mountain within thirty (30) calendar days from the date of invoice in U.S. currency and are non-refundable. Iron Mountain may update Service Fees with a ninety (90) calendar day written notice to the Paying Party during the Term of this Agreement. The Paying Party is liable for any taxes related to Services purchased under this Agreement or shall present to Iron Mountain an exemption certificate acceptable to the taxing authorities. Applicable taxes shall be billed as a separate item on the invoice, to the extent possible. Any Service Fees not collected by Iron Mountain when due shall bear interest until paid at a rate of 1.25% per month (15% per annum) or the maximum rate permitted by law, whichever is less. Delinquent accounts may be referred to a collection agency at the sole discretion of Iron Mountain. Notwithstanding, the non-performance of any obligations of

 

MA3-21105 NA    Page 2 of 16


CONFIDENTIAL TREATMENT REQUESTED

 

Depositor to deliver Deposit Material under the License Agreement or this Agreement, Iron Mountain is entitled to be paid all Service Fees that accrue during the Term of this Agreement. All Service Fees will not be subject to offset except as specifically provided hereunder.

 

6. Term and Termination .

 

  (a) The initial “ Term ” of this Agreement is for a period of one (1) year from the Effective Date and will automatically renew for additional one (1) year Terms and continue in full force and effect until one of the following events occur: (i) Depositor and Beneficiary provide joint written instructions of their intent to cancel this Agreement within sixty (60) days to Iron Mountain; (ii) Beneficiary provides a sixty (60) day written notice regarding cancellation of this Agreement to both Depositor and Iron Mountain; or (iii) Iron Mountain provides a sixty (60) day written notice to the Depositor and Beneficiary Authorized Persons that it can no longer perform the Services under this Agreement.

 

  (b) In the event this Agreement is terminated under Sections 6(a)(i) or 6(a)(iii) above, Depositor and Beneficiary may provide Iron Mountain with joint written instructions authorizing Iron Mountain to forward the Deposit Material to another escrow company and/or agent or other designated recipient. If Iron Mountain does not receive joint written instructions within sixty (60) calendar days after the date of the notice of termination, Iron Mountain shall return or destroy the Deposit Material.

 

  (c) In the event of the nonpayment of Service Fees owed to Iron Mountain, Iron Mountain shall provide all Parties to this Agreement with notice by electronic mail and/or regular mail. Any Party to this Agreement shall have the right to make the payment to Iron Mountain to cure the default. If the past due payment is not received in full by Iron Mountain within thirty (30) calendar days of the date of such notice, then Iron Mountain shall have the right to terminate this Agreement at any time thereafter by sending notice by electronic mail and/or regular mail of termination to all Parties. Iron Mountain shall have no obligation to take any action under this Agreement so long as any Iron Mountain invoice issued for Services rendered under this Agreement remains uncollected.

 

7. General Indemnity .

Each Party shall defend, indemnify and hold harmless the others, their corporate affiliates and their respective officers, directors, employees, and agents and their respective successors and assigns from and against any and all claims, losses, liabilities, damages, and expenses (including, without limitation, reasonable attorneys’ fees), arising under this Agreement from the negligent or intentional acts or omissions of the indemnifying Party or its subcontractors, or the officers, directors, employees, agents, successors and assigns of any of them.

 

8. Warranties .

 

  (a) Iron Mountain . ANY AND ALL SERVICES PROVIDED HEREUNDER SHALL BE PERFORMED IN A WORKMANLIKE MANNER. EXCEPT AS SPECIFIED IN THIS SECTION, ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS, AND WARRANTIES INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, AGAINST INFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE, ARE HEREBY EXCLUDED TO THE EXTENT ALLOWED BY APPLICABLE LAW. AN AGGRIEVED PARTY MUST NOTIFY IRON MOUNTAIN PROMPTLY OF ANY CLAIMED BREACH OF ANY WARRANTIES AND SUCH PARTY’S SOLE AND EXCLUSIVE REMEDY FOR BREACH OF WARRANTY SHALL BE RETURN OF THE PORTION OF THE FEES PAID TO IRON MOUNTAIN BY PAYING PARTY FOR SUCH NON-CONFORMING SERVICES. THIS DISCLAIMER AND EXCLUSION SHALL APPLY EVEN IF THE EXPRESS WARRANTY AND LIMITED REMEDY SET FORTH ABOVE FAILS OF ITS ESSENTIAL PURPOSE. THE WARRANTY PROVIDED IS SUBJECT TO THE LIMITATION OF LIABILITY SET FORTH IN SECTION 11 HEREIN.

 

  (b) Depositor . Depositor warrants that all Depositor Information provided hereunder is accurate and reliable and undertakes, to promptly correct and update such Depositor Information during the Term of this Agreement.

 

  (c) Beneficiary . Beneficiary warrants that all Beneficiary Information provided hereunder is accurate and reliable and undertakes to promptly correct and update such Beneficiary Information during the Term of this Agreement.

 

9. Insurance .

Iron Mountain shall, at its sole cost and expense, throughout the term of this Agreement, procure and maintain in full force and effect, the following insurance coverage, with an insurance carrier that is rated B+ or better by A.M. Best.

 

T YPE OF I NSURANCE

  

C OVERAGE A MOUNT

  

T YPE OF I NSURANCE

  

C OVERAGE A MOUNT

General Liability

   $2,000,000 General Aggregate    Crime Insurance    $2,000,000 Each Occurrence

General Liability

   $1,000,000 Each Occurrence    [*]    [*]

Professional Liability

   $1,000,000 Each Occurrence      

 

MA3-21105 NA    Page 3 of 16

[*] = CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.


CONFIDENTIAL TREATMENT REQUESTED

All certificates of insurance shall name the Parties as additional insured with respect to General Liability coverage. All certificates of insurance shall require that the Parties be provided with advance written notice of cancellation of the stated coverage, and Iron Mountain shall request that its insurer use its best efforts to provide at least thirty (30) days’ advance written notification of such cancellation.

 

10. Confidential Information .

Iron Mountain shall have the obligation to reasonably protect the confidentiality of the Deposit Material. Except as provided in this Agreement Iron Mountain shall not disclose, transfer, make available or use the Deposit Material. Iron Mountain shall not disclose the terms of this Agreement to any third Party. If Iron Mountain receives a subpoena or any other order from a court or other judicial tribunal pertaining to the disclosure or release of the Deposit Material, Iron Mountain will immediately notify the Parties to this Agreement unless prohibited by law. It shall be the responsibility of Depositor and/or Beneficiary to challenge any such order; provided, however, that Iron Mountain does not waive its rights to present its position with respect to any such order. Iron Mountain will not be required to disobey any order from a court or other judicial tribunal, including, but not limited to, notices delivered pursuant to Section 13(g) below.

 

11. Limitation of Liability .

NOTWITHSTANDING ANYTHING ELSE HEREIN, ALL LIABILITY, IF ANY, WHETHER ARISING IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, OF ANY PARTY TO THIS AGREEMENT SHALL BE LIMITED TO THE AMOUNT EQUAL TO ONE YEAR OF FEES PAID OR OWED TO IRON MOUNTAIN UNDER THIS AGREEMENT. IF CLAIM OR LOSS IS MADE IN RELATION TO A SPECIFIC DEPOSIT OR DEPOSITS, SUCH LIABILITY SHALL BE LIMITED TO THE FEES RELATED SPECIFICALLY TO SUCH DEPOSITS. THIS LIMIT SHALL NOT APPLY TO ANY PARTY FOR: (I) ANY CLAIMS OF INFRINGEMENT OF ANY PATENT, COPYRIGHT, TRADEMARK OR OTHER PROPRIETARY RIGHT; (II) LIABILITY FOR DEATH OR BODILY INJURY; (III) DAMAGE TO TANGIBLE PROPERTY (EXCLUDING THE DEPOSIT ITEMS); (IV) THEFT; OR (V) PROVEN GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.

 

12. Consequential Damages Waiver .

IN NO EVENT SHALL ANY PARTY TO THIS AGREEMENT BE LIABLE TO ANOTHER PARTY FOR ANY INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR LOST DATA OR INFORMATION, ANY COSTS OR EXPENSES FOR THE PROCUREMENT OF SUBSTITUTE SERVICES, OR ANY OTHER INDIRECT DAMAGES, WHETHER ARISING IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE EVEN IF THE POSSIBILITY THEREOF MAY BE KNOWN IN ADVANCE TO ONE OR MORE PARTIES.

 

13. General .

 

  (a) Incorporation of Work Requests . All Depositor and/or Beneficiary Work Requests are incorporated into this Agreement. Any Work Requests submitted for an additional deposit account (“Auxiliary Deposit Account”) will be incorporated by reference into this Agreement and governed by the same terms and conditions that govern the initial deposit account (“Initial Deposit Account”).

 

  (b) Purchase Orders . The terms and conditions of this Agreement prevail regardless of any conflicting or additional terms on any Purchase Order or other correspondence for any Initial Deposit Account or Auxiliary Deposit Account. Any contingencies or additional terms contained on any Purchase Order are not binding upon Iron Mountain. All Purchase Orders are subject to approval and acceptance by Iron Mountain.

 

  (c) Right to Make Copies . Iron Mountain shall have the right to make copies of all Deposit Material as reasonably necessary to perform this Agreement. Iron Mountain shall copy all copyright, nondisclosure, and other proprietary notices and titles contained on Deposit Material onto any copies made by Iron Mountain. Any copying expenses incurred by Iron Mountain as a result of a Work Request to copy will be borne by the Party requesting the copies. Iron Mountain may request Depositor’s reasonable cooperation in promptly copying Deposit Material in order for Iron Mountain to perform this Agreement.

 

  (d) Choice of Law . The validity, interpretation, and performance of this Agreement shall be controlled by and construed under the laws of the State of New York, United States of America, as if performed wholly within the state and without giving effect to the principles of conflicts of laws.

 

  (e)

Right to Rely on Instructions . Iron Mountain may act in reliance upon any instruction, instrument, or signature reasonably believed by Iron Mountain to be genuine, Iron Mountain may assume that any employee of a Party to this

 

MA3-21105 NA    Page 4 of 16


CONFIDENTIAL TREATMENT REQUESTED

 

  Agreement who gives any written notice, request, or instruction has the authority to do so. Iron Mountain will not be required to inquire into the truth or evaluate the merit of any statement or representation contained in any notice or document. Iron Mountain shall not be responsible for failure to act as a result of causes beyond the reasonable control of Iron Mountain.

 

  (f) Force Majeure . Except for the obligation to pay monies due and owing, no Party shall be liable for any delay or failure in performance due to events outside the defaulting Party’s reasonable control, including without limitation acts of God, earthquake, labor disputes, shortages of supplies, riots, war, acts of terrorism, fire, epidemics, or delays of common carriers or other circumstances beyond its reasonable control. The obligations and rights of the excused Party shall be extended on a day-to-day basis for the time period equal to the period of the excusable delay.

 

  (g) Notices . All notices regarding Exhibit C shall be sent by commercial express mail. All other correspondence, including invoices, payments, and other documents and communications, shall be sent by (i) electronic mail; (ii) via regular mail to the Parties at the addresses specified in the Authorized Persons/Notices Table which shall include the title(s) of the individual(s) authorized to receive notices; or (iii) via the online portal maintained at the Iron Mountain Website. It shall be the responsibility of the Parties to notify each other as provided in this Section in the event of a change of physical or e-mail addresses. The Parties shall have the right to rely on the last known address of the other Parties. Any correctly addressed notice or last known address of the other Parties that is relied on herein that is refused, unclaimed, or undeliverable because of an act or omission of the Party to be notified as provided herein shall be deemed effective as of the first date that said notice was refused, unclaimed, or deemed undeliverable by electronic mail, the postal authorities by mail, through messenger or commercial express delivery services.

 

  (h) No Waiver . No waiver of rights under this Agreement by any Party shall constitute a subsequent waiver of this or any other right under this Agreement.

 

  (i) Assignment . No assignment of this Agreement by Depositor and/or Beneficiary or any rights or obligations of Depositor and/or Beneficiary under this Agreement is permitted without the written consent of Iron Mountain, which shall not be unreasonably withheld or delayed.

 

  (j) Severability . In the event any of the terms of this Agreement become or are declared to be Illegal or otherwise unenforceable by any court of competent jurisdiction, such term(s) shall be null and void and shall be deemed deleted from this Agreement. All remaining terms of this Agreement shall remain in full force and effect. Notwithstanding the foregoing, if this paragraph becomes applicable and, as a result, the value of this Agreement is materially impaired for either Party, as determined by such Party in its sole discretion, then the affected Party may terminate this Agreement by notice to the others.

 

  (k) Independent Contractor Relationship . Depositor and Beneficiary understand, acknowledge, and agree that Iron Mountain’s relationship with Depositor and Beneficiary will be that of an independent contractor and that nothing in this Agreement is intended to or should be construed to create a partnership, joint venture, or employment relationship.

 

  (1) Attorneys’ Fees . In any suit or proceeding between the Parties relating to this Agreement, the prevailing Party will have the right to recover from the other(s) it’s costs and reasonable fees and expenses of attorneys, accountants, and other professionals incurred in connection with the suit or proceeding, including costs, fees and expenses upon appeal, separately from and in addition to any other amount included in such judgment. This provision is intended to be severable from the other provisions of this Agreement, and shall survive and not be merged into any such judgment.

 

  (m) No Agency . No Party has the right or authority to, and shall not, assume or create any obligation of any nature whatsoever on behalf of the other Parties or bind the other Parties in any respect whatsoever.

 

  (n) Disputes . Any dispute, difference or question relating to or arising among any of the Parties concerning the construction, meaning, effect or implementation of this Agreement or any Party hereof will be submitted to, and settled by arbitration by a single arbitrator chosen by the New York Regional Office of the American Arbitration Association in accordance with the Commercial Rules of the American Arbitration Association. The arbitrator shall apply New York law. Unless otherwise agreed by the Parties, arbitration will take place in New York City, New York, U.S.A. Any court having jurisdiction over the matter may enter judgment on the award of the arbitrator. Service of a petition to confirm the arbitration award may be made by regular mail or by commercial express mail, to the attorney for the Party or, if unrepresented, to the Party at the last known business address. If however, Depositor and/or Beneficiary refuse to submit to arbitration, the matter shall not be submitted to arbitration and Iron Mountain may submit the matter to any court of competent jurisdiction for an interpleader or similar action. Unless adjudged otherwise, any costs of arbitration incurred by Iron Mountain, including reasonable attorney’s fees and costs, shall be divided equally and paid by Depositor and Beneficiary.

 

  (o) Regulations . All Parties are responsible for and warrant - to the extent of their individual actions or omissions -compliance with all applicable laws, rules and regulations, including but not limited to: customs laws; import; export and re-export laws; and government regulations of any country from or to which the Deposit Material may be delivered in accordance with the provisions of this Agreement.

 

MA3-21105 NA    Page 5 of 16


CONFIDENTIAL TREATMENT REQUESTED

 

  (p) Counterparts . This Agreement may be executed in any number of counterparts, each of which shall be an original, but all of which together shall constitute one instrument.

 

  (q) Survival . Sections 6 (Term and Termination), 7 (General Indemnity), 8 (Warranties), 10 (Confidential Information), 11 (Limitation of Liability), 12 (Consequential Damages Waiver), and 13 (General) of this Agreement shall survive termination of this Agreement or any Exhibit attached hereto.

N OTE : S IGNATURE BLOCKS , A UTHORIZED P ERSONS /N OTICES T ABLE , AND B ILLING C ONTACT

I NFORMATION T ABLE F OLLOW ON T HE N EXT P AGE

 

MA3-21105 NA    Page 6 of 16


CONFIDENTIAL TREATMENT REQUESTED

 

The Parties agree that this Agreement is the complete agreement between the Parties hereto concerning the subject matter of this Agreement and replaces any prior or contemporaneous oral or written communications between the Parties. There are no conditions, understandings, agreements, representations, or warranties, expressed or implied, which are not specified herein. Each of the Parties herein represents and warrants that the execution, delivery, and performance of this Agreement has been duly authorized and signed by a person who meets statutory or other binding approval to sign on behalf of its business organization as named in this Agreement. This Agreement may only be modified by mutual written agreement of the Parties.

Note: If contracting electronically via the online portal, clicking the “I Accept” button displayed as part of the ordering process, evidences ¨ Depositor’s ” or ¨ Beneficiary’s ” agreement to the preceding terms and conditions (the “Agreement”). If you are entering into this Agreement via the online portal on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these terms and conditions, in which case the terms “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with these terms and conditions, you must select the “I Decline” button.

 

CHOOSE ONE: x DEPOSITOR or ¨ BENEFICIARY     IRON MOUNTAIN INTELLECTUAL PROPERTY MANAGEMENT, INC.
S IGNATURE :  

/s/ Brian C. Neeson

    S IGNATURE :  

 

P RINT  N AME :  

Brian C. Neeson

    P RINT N AME :  

 

T ITLE :  

Controller

    T ITLE :  

 

D ATE :  

May 19, 2005

    D ATE :  

 

E MAIL  A DDRESS  

[*]

    E MAIL  A DDRESS :  

ipmcontracts@ironmountain.com

A UTHORIZED P ERSON ( S )/N OTICES T ABLE

Please provide the name(s) and contact information of the Authorized Person(s) under this Agreement; All Notices will be sent electronically and/or through regular mail to the appropriate address set forth below.

 

P RINT N AME :  

[*]

    P RINT N AME :  

[*]

T ITLE :  

[*]

    T ITLE :  

[*]

E MAIL A DDRESS  

[*]

    E MAIL A DDRESS  

[*]

S TREET  A DDRESS  1  

50 Fountain Plaza-Ste 1520

    S TREET  A DDRESS  1  

50 Fountain Plaza-Ste 1520

P ROVINCE /C ITY /S TATE  

Buffalo, NY

    P ROVINCE /C ITY /S TATE  

Buffalo, NY

P OSTAL /Z IP C ODE  

14202

    P OSTAL /Z IP C ODE  

14202

P HONE N UMBER  

[*]

    P HONE N UMBER  

[*]

F AX N UMBER  

1-716-332-0080

    F AX N UMBER  

1-716-332-0080

B ILLING C ONTACT I NFORMATION T ABLE

Please provide the name and contact information of the Billing Contact under this Agreement. All Invoices will be sent electronically and/or through regular mail to the appropriate address set forth below.

 

P RINT N AME :  

[*]

   
T ITLE :  

[*]

   

Approved as to Operational Content:

E MAIL A DDRESS  

[*]

    Iran Mountain Operations
S TREET ADDRESS 1  

50 Fountain Plaza-Ste 1520

   

 

/s/ Yolanda Cranberry

P ROVINCE /C ITY /S TATE  

Buffalo, NY

    Name:   Yolanda Cranberry,
P OSTAL /Z IP  C ODE  

14202

      Contracts Administrator
P HONE N UMBER  

[*]

    Date:     April 26, 2005
F AX N UMBER  

1-716-332-0080

     

IRON MOUNTAIN INTELLECTUAL PROPERTY MANAGEMENT, INC.

All notices should be sent to ipmcontracts@ironmountain.com OR Iron Mountain, Attn: Contract Administration, 2100 Norcross Parkway, Suite 150, Norcross, Georgia, 30071, USA.

 

MA3-21105 NA    Page 7 of 16

[*] = CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.


CONFIDENTIAL TREATMENT REQUESTED

E XHIBIT A

E SCROW S ERVICE W ORK R EQUEST

 

S ERVICE

Check box (es) to order
service

  

S ERVICE D ESCRIPTION

  O NE -T IME
F EES
  A NNUAL
F EES
  

P AYING P ARTY

Check box to identify the Paying Party
for each service below.

¨ Add and Manage New Escrow Account   

Iron Mountain will open a new escrow deposit account that includes a minimum of one (1) Depositor and one (1) complete set of Deposit Material. All Deposit Material will be securely stored in controlled vaults that are owned and/or operated by Iron Mountain. Account services include unlimited deposits, electronic vaulting, access to Iron Mountain Connect™ Escrow Management Center for secure online account management and submission of electronic Work Requests, and secure destruction of deposit materials upon account termination.

 

Iron Mountain will assign a Client Manager for each escrow account. These Managers will provide client training from time to time to facilitate secure Internet access to escrow account(s). Assigned Managers will also ensure timely fulfillment of client Work Requests (e.g., deposit updates, new beneficiary enrollment) and communication of status.

  [*]   [*]    ¨ Depositor - OR - ¨ Beneficiary
¨ Add and Manage Auxiliary Account    Iron Mountain will open and manage an Auxiliary Deposit Account for a new product or depositor in accordance with the service description immediately above and the Agreement that governs the Initial Deposit Account#                                          .   N/A   [*]    ¨ Depositor - OR - ¨ Beneficiary
¨ Add Deposit Tracking Notification    Iron Mountain will send periodic notices to Depositor and/or Beneficiary related to Deposit Material as specified within the terms of the agreement   N/A   [*]    ¨ Depositor - OR - ¨ Beneficiary
¨ Add Beneficiary    Iron Mountain will fulfill a Work Request to add a new Beneficiary to an escrow account, where possible, and provide notice as appropriate to all relevant Parties.   N/A   [*]    ¨ Depositor - OR - ¨ Beneficiary
¨ Add Initial Verification of Deposit Material    Iron Mountain will fulfill a Work Request to perform initial Verification Services, which includes a final report sent to Client, on Deposit Material to ensure consistency between Depositor’s representations (i.e., Exhibit B and Supplementary Questionnaire) and stored Deposit Material. For a more detailed description see Verification Services Options below.   N/A   [*]    ¨ Depositor - OR - ¨ Beneficiary
¨ Add Custom Verification of Deposit Material    Iron Mountain will fulfill a Work Request to perform one or more levels of custom Verification Services, which includes a final report sent to Client. on Deposit Material, Client and Iron Mountain will agree on a custom Statement of Work (“SOW”) prior to the start of fulfillment For a more detailed description see Verification Services Options below.   Custom
Quote
Based
on
SOW
  Custom
Quote
Based on
SOW
   ¨ Depositor - OR - ¨ Beneficiary
¨ Add Dual Vaulting    Iron Mountain will fulfill a Work Request to store deposit materials in one additional location as defined within the Service Agreement Duplicate storage request may be in the form of either physical media or electronic storage.   N/A   [*]    ¨ Depositor - OR - ¨ Beneficiary
¨ Release Deposit Material    Iron Mountain will process a Work Request to release Deposit Material by following the specific procedures defined in Exhibit C “Release of Deposit Materials” the Escrow Service Agreement.   [*]   N/A    ¨ Depositor - OR - ¨ Beneficiary
¨ Add Custom Services    Iron Mountain will provide its Escrow Expert™ consulting Services (e.g., licensing escrow strategy development, dual/remote vaulting, account consolidation) based on a custom SOW mutually agreed to by all Parties.   [*]   N/A    ¨ Depositor - OR - ¨ Beneficiary
¨ Delete Account    Iron Mountain will fulfill a Work Request to terminate an existing escrow account by providing notice to all Parties to the Agreement, removing Deposit Material from the vault and then either securely destroying or returning the Deposit Material via commercial express mail carrier as instructed All accrued Services Fees must be collected by Iron Mountain prior to completing fulfillment to terminate an existing escrow account.   [*]   [*]   

[*]

¨ Replace/Delete Deposit Materials    Iron Mountain will replace/delete deposit material in accordance with the terms of the agreement. Materials will be returned as directed by depositor or destroyed using Iron Mountain Secure Shredding   [*]   [*]   

[*]

Upon Escrow Service Agreement execution, please provide your initials below in the appropriate location to indicate your acceptance of this Escrow Services Work Request inclusive of agreed Services pricing and indication of which Party is financially responsible for payment of specific Services.

 

D EPOSITOR  I NITIALS  

 

      B ENEFICIARY  I NITIALS  

 

Note: Clients may submit Work Requests electronically through their escrow account online OR may complete this form along with any other supporting exhibits required and email and/or fax this Work Request to their assigned Client Manager at Iron Mountain for fulfillment.

 

MA3-21105 NA    Page 8 of 16    AMA3-21105 NA

[*] = CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.


CONFIDENTIAL TREATMENT REQUESTED

V ERIFICATION S ERVICES O PTIONS

 

1. Initial Verification – Consistency.

 

  1.1. Iron Mountain shall perform an initial verification (“ Initial Verification ”) of the Deposit Material upon receipt of the first deposit and for each update. To help perform this evaluation, Iron Mountain will examine the Exhibit B, and request that the Depositor complete an Escrow Deposit Questionnaire. Iron Mountain will then analyze the Escrow Deposit Questionnaire and Exhibit B, prepare and deliver a report to Depositor and Beneficiary containing its finding(s) and opinion(s) as to the Deposit consistency based on the information supplied. Iron Mountain’s report will include information regarding:

 

  1.1.1. The hardware and software configuration(s) needed to read the Deposit Material media associated with the Exhibit B;

 

  1.12. The software needed to interpret the data read from the media (i.e. Zip, tar, cvs type files); and

 

  1.1.3. The hardware and software configurations needed to compile the software product defined by the Exhibit B.

 

  1.2. Iron Mountain’s Systems Analysts will also be available to discuss the Initial Verification’s technical consistency evaluation and other deposit verification issues. Iron Mountain’s higher levels of verification address issues of readability, inventory, ability to be compiled or other testing as requested by a Party.

 

2. Level One (1) – Inventory.

 

  2.1. This series of verification tests provides insight into whether the necessary information required to recreate the Depositor’s development environment has been properly stored in escrow. These tests detect errors that often inhibit effective use of the escrow deposit.

 

  2.2. Steps include: Analyzing deposit media readability, virus scanning, developing file classification tables, identifying the presence/absence of build instructions, and identifying materials required to recreate the Depositor’s software development environment.

 

  2.3. Deliverables: At completion of testing, Iron Mountain will distribute a report to Beneficiary detailing Iron Mountain’s investigation. This report will include build instructions, file classification tables and listings. In addition, the report will list required software development materials, including, without limitation, required source code languages and compilers, third-Party software, libraries, operating systems, and hardware, as well as Iron Mountain’s analysis of the deposit When identifying materials required to re-create Depositor’s software development environment, Iron Mountain will rely on information provided in Depositor’s completed questionnaire (obtained via a Iron Mountain verification representative) and/or information gathered during Iron Mountain’s testing experience.

 

3. Level Two (2) – Build.

 

  3.1. This series of tests includes a standard effort to compile the Deposit Material and build executable code.

 

  3.2. Steps include: Recreating the Depositor’s software development environment, compiling source files and modules, linking libraries and recreating executable code.

 

  3.3. Deliverables: Iron Mountain will provide a report detailing the steps necessary to recreate the software/hardware development environment, problems encountered with testing, and Iron Mountain’s analysis of the deposit.

 

4. Level Three (3) – Validation.

 

  4.1. Level III verification consists of testing the functionality of the compiled Deposit Material (in a production setting or similar environment) and can be accomplished through one of the following three options:

 

  4.1.1. Option A – With the Depositor’s approval, executables created by Iron Mountain during Level II testing are provided to the Beneficiary for functionality testing.

 

  4.1.2. Option B – The Beneficiary provides Iron Mountain with a copy of its licensed executables. Iron Mountain compares the executables created during Level II testing with the licensed executables and provides a comparison report to all Parties.

 

  4.1.3. Option C – Iron Mountain recreates the runtime environment for the licensed technology and installs the executables created during the Level II testing into that environment. (The environment is generally “scaled down” from the actual live environment) Iron Mountain then runs test scripts supplied by the Beneficiary and provides a report of the test results to all Parties. This may require Depositor approval.

 

  4.1.4. Services may be provided by Iron Mountain or individuals or organizations employed by or under contract with Iron Mountain, at the discretion of Iron Mountain.

 

MA3-21105 NA    Page 9 of 16


CONFIDENTIAL TREATMENT REQUESTED

E XHIBIT B

D EPOSIT M ATERIAL D ESCRIPTION

Deposit Account Number:                    

C OMPANY NAME :                                         

D EPOSIT N AME                                           AND D EPOSIT V ERSION          (Deposit Name will appear in account history reports)

D EPOSIT M EDIA (P LEASE L ABEL A LL M EDIA WITH THE D EPOSIT N AME P ROVIDED A BOVE )

 

M EDIA T YPE

 

Q UANTITY

     

M EDIA T YPE

 

Q UANTITY

¨ Internet File Transfer   N/A     ¨ 3.5” Floppy Disk  
¨ CD-ROM / DVD       ¨ Documentation  
¨ DLT Tape       ¨ Hard Drive / CPU  
¨ DAT Tape       ¨ Circuit Board  
¨ Other (describe here):        

D EPOSIT E NCRYPTION (Please check either “Yes” or “No” below and complete as appropriate)

Is the media or are any of the files encrypted? ¨ Yes or ¨ No

If yes, please include any passwords and decryption tools description below. Please also deposit all necessary encryption software with this deposit.

 

Encryption tool name  

 

  Version  

 

Hardware required  

 

Software required  

 

Other required information  

 

D EPOSIT C ERTIFICATION (Please check the box below to Certify and Provide your Contact Information

 

¨ I certify for Depositor that the above described Deposit Material has been transmitted electronically or sent via commercial express mail carrier to Iron Mountain at the address below.     ¨ Iron Mountain has inspected and accepted the above described Deposit Material either electronically or physically. Iron Mountain will notify Depositor of any discrepancies.
N AME :  

 

    N AME :  

 

D ATE :  

 

    D ATE :  

 

E MAIL  A DDRESS :  

 

   

 

T ELEPHONE  N UMBER :  

 

   

 

F AX N UMBER :  

 

   

 

Note: If Depositor is physically sending Deposit Material to Iron Mountain, please label all media and mail all Deposit Material with the appropriate Exhibit B via commercial express carrier to the following address:

Iron Mountain Intellectual Property Management, Inc.

Attn: Vault Administration

2100 Norcross Parkway, Suite 150

Norcross, GA 30071

Telephone: (770) 239-9200

Facsimile: (770) 239-9201

 

MA3-21105 NA    Page 10 of 16


CONFIDENTIAL TREATMENT REQUESTED

E XHIBIT C

R ELEASE O F D EPOSIT MATERIAL

Iron Mountain will use the following procedures to process any Beneficiary Work Request to release Deposit Material.

 

1. Release Conditions . Depositor and Beneficiary agree that Iron Mountain will provide notice via electronic mail and/or regular mail to the Depositor if a Beneficiary under this Agreement submits a Deposit Material release Work Request based on one or more of the following conditions (defined as “ Release Conditions ”);

 

  (i) Breach of the License Agreement by the Depositor for the Deposit Material covered under this Agreement; or

 

  (ii) Failure of the Depositor to function as a going concern or operate in the in the ordinary course; or

 

  (iii) Depositor is subject to voluntary or involuntary bankruptcy.

 

2. Release Work Request . A Beneficiary may submit a Work Request to Iron Mountain to release the Deposit Material covered under this Agreement, Iron Mountain will send a written notice of this Beneficiary Work Request within five (5) business days to the authorized Depositor representative(s).

 

3. Contrary Instructions . From the date Iron Mountain mails written notice of the Beneficiary Work Request to release Deposit Material covered under this Agreement, Depositor representative(s) shall have ten (10) business days to deliver to Iron Mountain contrary, instructions (“Contrary Instructions”). Contrary Instructions shall mean the written representation by Depositor that a Release Condition has not occurred or has been cured. Contrary Instructions shall be on company letterhead and signed by an authorized Depositor representative, Upon receipt of Contrary Instructions, Iron Mountain shall send a copy to an authorized Beneficiary representative by commercial express mail. Additionally, Iron Mountain shall notify both Depositor representative(s) and Beneficiary representative(s) that there is a dispute to be resolved pursuant to the Disputes provisions of this Agreement. Iron Mountain will continue to store Deposit Material without release pending (i) joint instructions from Depositor and Beneficiary that accept release of Deposit Material; or (ii) dispute resolution pursuant to the Disputes provisions of this Agreement; or (iii) receipt of an order from a court of competent jurisdiction.

 

4. Release of Deposit Material . If Iron Mountain does not receive Contrary Instructions from an authorized Depositor representative, Iron Mountain is authorized to release Deposit Material to the Beneficiary or, if more than one Beneficiary is registered to the deposit, to release a copy of Deposit Material to the Beneficiary. Iron Mountain is entitled to receive any uncollected Service fees due Iron Mountain from the Beneficiary before fulfilling the Work Request to release Deposit Material covered under this Agreement. This Agreement will terminate upon the release of Deposit Material held by Iron Mountain.

 

5. Right to Use Following Release . Beneficiary has the right under this Agreement to use the Deposit Material for the sole purpose of continuing the benefits afforded to Beneficiary by the License Agreement and/or Master Services Agreement. Notwithstanding, the Beneficiary shall not have access to the Deposit Material unless there is a release of the Deposit Material in accordance with this Agreement. Beneficiary shall be obligated to maintain the confidentiality of the released Deposit Material.

 

MA3-21105 NA    Page 11 of 16


CONFIDENTIAL TREATMENT REQUESTED

E XHIBIT D

A UXILIARY D EPOSIT A CCOUNT T O THREE - PARTY M ASTER E SCROW SERVICE

A GREEMENT

(N OTE : T O B E C OMPLETED O NLY IF D EPOSITOR E STABLISHED A THREE - PARTY M ASTER E SCROW SERVICE A GREEMENT )

Initial Deposit Account Number:                    

                                         (“ Depositor ”) has entered into a Three-Party Master Escrow Service Agreement with Iron Mountain Intellectual Property Management, Inc. (“ Iron Mountain ”). Pursuant to that Agreement, Depositor may deposit certain Deposit Material with Iron Mountain.

Depositor desires that new Deposit Material be held in a separate account and be maintained separately from the initial account. By execution of this Exhibit E, Iron Mountain will establish a separate account for the new Deposit Material. The new account will be referenced by the following name:                                        .

Depositor hereby agrees that all terms and conditions of the existing Three-Party Master Escrow Service Agreement previously entered into by Depositor and Iron Mountain will govern this account. The termination or expiration of any other account of Depositor will not affect this account.

 

CHOOSE ONE: ¨ DEPOSITOR or ¨ BENEFICIARY    

IRON MOUNTAIN INTELLECTUAL PROPERTY MANAGEMENT, INC.

S IGNATURE :  

 

    S IGNATURE :  

 

P RINT N AME :  

 

    P RINT  N AME :  

 

T ITLE :  

 

    T ITLE :  

 

D ATE :  

 

    D ATE :  

 

E MAIL  A DDRESS  

 

    E MAIL  A DDRESS :  

ipmcontracts@ironmountain.com

 

MA3-21105 NA    Page 12 of 16


CONFIDENTIAL TREATMENT REQUESTED

E XHIBIT E

E NROLLMENT F ORM

Deposit Account Number:                    

Depositor, Beneficiary and Iron Mountain Intellectual Property Management, Inc. (“Iron Mountain”), hereby acknowledge that                                         is the   ¨    “ Depositor ” or   ¨    “ Beneficiary ” referred to in the Three-Party Master Escrow Service Agreement that supports Deposit Account Number:                                         with Iron Mountain as the escrow agent and                                         is the   ¨    Depositor or   ¨    Beneficiary enrolling under this Agreement.    ¨    “ Depositor ” or    ¨    Beneficiary hereby agrees to be bound by all provisions of such Agreement.

A UTHORIZED P ERSON ( S )/N OTICES T ABLE

Please provide the name(s) and contact information of the Authorized Person(s) under this Agreement. All Notices will be sent electronically and/or through regular mail to the appropriate address set forth below.

 

P RINT  N AME :  

 

    P RINT  N AME :  

 

T ITLE :  

 

    T ITLE :  

 

E MAIL  A DDRESS  

 

    E MAIL A DDRESS  

 

S TREET  A DDRESS  

 

    S TREET A DDRESS  

 

P ROVINCE /C ITY /S TATE  

 

    P ROVINCE /C ITY /S TATE  

 

P OSTAL /Z IP  C ODE  

 

    P OSTAL /Z IP  C ODE  

 

P HONE N UMBER  

 

    P HONE N UMBER  

 

F AX N UMBER  

 

    F AX N UMBER  

 

B ILLING C ONTACT I NFORMATION T ABLE

Please provide the name and contact information of the Billing Contact under this Agreement. All Invoices will be sent to this individual at the address set forth below.

 

P RINT  N AME :  

 

T ITLE :  

 

E MAIL  A DDRESS  

 

S TREET  A DDRESS  1  

 

P ROVINCE /C ITY /S TATE  

 

P OSTAL /Z IP  C ODE  

 

P HONE  N UMBER  

 

F AX N UMBER  

 

IRON MOUNTAIN INTELLECTUAL PROPERTY MANAGEMENT, INC.

All notices should be sent to ipmcontracts@ironmountain.com OR Iron Mountain, Attn: Contract Administration, 2100 Norcross Parkway, Suite 150, Norcross, Georgia, 30071, USA.

N OTE : S IGNATURE BLOCKS F OLLOW ON T HE N EXT P AGE

 

MA3-21105 NA    Page 13 of 16


CONFIDENTIAL TREATMENT REQUESTED

 

DEPOSITOR     BENEFICIARY
S IGNATURE :  

 

    S IGNATURE :  

 

P RINT  N AME :  

 

    P RINT N AME :  

 

T ITLE :  

 

    T ITLE :  

 

D ATE :  

 

    D ATE :  

 

E MAIL  A DDRESS  

 

    E MAIL  A DDRESS :  

 

 

IRON MOUNTAIN INTELLECTUAL PROPERTY MANAGEMENT, INC.
S IGNATURE :  

 

P RINT N AME :  

 

T ITLE :  

 

D ATE :  

 

E MAIL  A DDRESS :  

ipmcontracts@ironmountain.com

 

MA3-21105 NA    Page 14 of 16


CONFIDENTIAL TREATMENT REQUESTED

EXHIBIT Q

E SCROW D EPOSIT Q UESTIONNAIRE

Introduction

From time to time, technology escrow beneficiaries may exercise their right to perform verification services. This is a service that Iron Mountain provides for the purpose of validating relevance, completeness, currency, accuracy and functionality of deposit materials.

Purpose of Questionnaire

In order for Iron Mountain to determine the deposit material requirements and to quote fees associated with verification services, a completed deposit questionnaire is requested. It is the responsibility of the escrow depositor to complete the questionnaire.

Instructions

Please complete the questionnaire in its entirety by answering every question with accurate data. Upon completion, please return the completed questionnaire to the beneficiary asking for its completion, or e-mail it to Iron Mountain Technology Escrow Services to the attention of Shane Ryan at shaneryan@ironmountain.com.

Escrow Deposit Questionnaire

General Description

  1. What is the general function of the software to be placed into escrow?

 

  2. On what media will the source code be delivered?

 

  3. What is the size of the deposit in megabytes?

Requirements for the Execution of the Software Protected by the Deposit

 

  1. What are the system hardware requirements to successfully execute the software? (memory, disk space, etc.)

 

  2. How many machines are required to completely set up the software?

 

  3. What are the software and system software requirements, to execute the software and verify correct operation?

Requirements for the Assembly of the Deposit

 

  1. Describe the nature of the source code in the deposit. (Does the deposit include interpreted code, compiled source, or a mixture? How do the different parts of the deposit relate to each other?)

 

  2. How many build processes are there?

 

  3. How many unique build environments are required to assemble the material in the escrow deposit into the deliverables?

 

MA3-21105 NA    Page 15 of 16


CONFIDENTIAL TREATMENT REQUESTED

 

  4. What hardware is required for each build environment to compile the software? (including memory, disk space, etc.)

 

  5. What operating systems (including versions) are used during compilation? Is the software executed on any other operating systems/version?

 

  6. How many separate deliverable components (executables, share libraries, etc.) are built?

 

  7. What compilers/linkers/other tools (brand and version) are necessary to build the application?

 

  8. What, if any, third-party libraries are used to build the software?

 

  9. How long does a complete build of the software take? How much of that time requires some form of human interaction and how much is automated?

 

  10. Do you have a formal build document describing the necessary steps for system configuration and compilation?

 

  11. Do you have an internal QA process? If so, please give a brief description of the testing process.

 

  12. Please list the appropriate technical person(s) Iron Mountain may contact regarding this set of escrow deposit materials.

Please provide your contact information below:

 

Name:  

 

 
Telephone:  

 

 
Company:  

 

 
Address:  

 

 
City, State  

 

  Postal Code  

 

 
Country:  

 

 
E-mail:  

 

 

For additional information about Iron Mountain Technical Verification Services, please contact

Shane Ryan at 978-667-3601 ext. 100 or by e-mail at mailto: shaneryan@ironmountain.com .

www.ironmountain.com

 

MA3-21105 NA    Page 16 of 16


CONFIDENTIAL TREATMENT REQUESTED

AMENDMENT

This amendment (“Amendment”) shall modify the Three-Party Master Escrow Service Agreement between Synacor, Inc. (“Depositor”), Iron Mountain Intellectual Property Management (“Iron Mountain”), and Charter Communications Holding Company, LLC (“Beneficiary”), dated July 28, 2005                     , 2005 (the “New Escrow Agreement”). In the event of any conflict between the provisions of this Amendment and the provisions of the Agreement, the provisions of this Amendment shall control.

By this Amendment, the parties agree that the escrow agreement (dated September 30    , 2004; the “Old Escrow Agreement”) previously incorporated as Schedule E into the separate Synacor Master Services Agreement between Depositor and Beneficiary, is hereby deleted, superseded in its entirety by, and replaced with the New Escrow Agreement as such is amended hereby, provided that all parties acknowledge and agree that neither the Now Escrow Agreement nor the fact that it supersedes the Old Escrow Agreement shall make Iron Mountain a third party beneficiary to the Synacor Master Services Agreement . All capitalized terms used herein will have the same meaning ascribed to them in the New Escrow Agreement, unless specifically stated otherwise.

The parties agree as follows:

 

  1. The following language is hereby inserted in Section 2(c) after the words “Term of this Agreement” in the second sentence thereof;

and shall have the obligation to make such updates no less than thirty (30) days after the commercial launch or implementation of any new correlating new version of the Deposit Material

 

  3. The following word is hereby inserted in Section 2(d) after the words “to Iron Mountain’s use of a”: qualified .

 

  4. The following word is hereby inserted in Section 3(c) after the words “to Iron Mountain’s use of a”: qualified .

 

  5. The following language is hereby deleted from the first sentence in section 4(a); “to use commercially reasonable efforts”.

 

  6. The following language is hereby inserted in Section 6(c) after the words “to all Parties” in the third sentence:

unless Iron Mountain receives such payment within seventy-two (72) hours of such termination notice.

 

  7. The following language is hereby inserted in Section 8(a) after the words “EXCEPT AS SPECIFIED IN THIS SECTION,” in the first sentence:

OR AS OTHERWISE EXPRESSLY STATED ELSEWHERE IN THIS AGREEMENT,

 

  8. The word “employee” is hereby deleted from the second sentence in Section 13(e) and replaced with: officer .

 

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CONFIDENTIAL TREATMENT REQUESTED

 

  9. The timeframe “five (5) business days” in Section 2 of Exhibit C, is hereby deleted and replaced with the following timeframe: twenty-four (24) hours .

 

  10. The timeframe “ten (10) business days” in the first sentence of Section 3 of Exhibit C, is hereby deleted and replaced with the following timeframe: five (5) days .

 

  11. The words “is authorized to” are hereby deleted from the first sentence in Section 4 of Exhibit C and replaced with: shall .

 

  12. The following sentence shall be inserted after the final sentence of Section 4 of Exhibit C:

Iron Mountain shall release Deposit Material to the Beneficiary within twenty-four (24) hours after receiving notification from Depositor (in whatever form) of Depositor’s consent to such release.

 

  13. Supplement To Agreement. The terms and conditions of the Agreement will remain in full force and effect, except as modified by this Amendment. This Amendment will serve only to supplement the Agreement.

NOW THEREFORE , Depositor, Iron Mountain, and Beneficiary agree to the additional terms and conditions included within this Addendum and hereby execute this Addendum by their duly authorized representatives.

 

BENEFICIARY:

Charter Communications

Holding Company, LLC

   

IRON MOUNTAIN:

Iron Mountain Intellectual Property Management

By:  

/s/ Jeff Jay

    By:  

/s/ Susan E. Cooper

Name:  

Jeff Jay

    Name:  

Susan E. Cooper

Title:  

VP Product Development

    Title:  

Contracts Administrator

Date:  

1/19/06

    Date:  

3-30-06

DEPOSITOR:      
Synacor, Inc.      
By:  

/s/ Brian C. Neeson

     
Name:  

Brian C. Neeson

     
Title:  

Controller

     
Date:  

1/11/06

     

 

Confidential   Page 2   1/19/2006

Exhibit 10.11.1

CONFIDENTIAL TREATMENT REQUESTED

MSA No.: MSAX063015TPS

MASTER SERVICES AGREEMENT

BETWEEN

EMBARQ MANAGEMENT COMPANY

AND

SYNACOR, INC.

 

EMBARQ and SYNACOR Master Services Agreement    1 of 37
EMBARQ AND SYNACOR CONFIDENTIAL INFORMATION - RESTRICTED   


CONFIDENTIAL TREATMENT REQUESTED

 

MSA No.: MSAX063015TPS

 

TABLE OF CONTENTS

 

1.0 DEFINITIONS

     6   

2.0 SERVICES

     8   

2.1 S COPE OF S ERVICES

     8   

2.2 N O V OLUME C OMMITMENT

     8   

2.3 S UPPLIER S P ERFORMANCE

     8   

2.4 L IMITATIONS

     9   

2.5 A CCEPTANCE OF S ERVICES AND D ELIVERABLES

     9   

2.6 C HANGES TO S ERVICES

     9   

2.7 R ESTRICTIONS

     9   

3.0 EMBARQ RESPONSIBILITIES

     10   

3.1 E MBARQ S UPPORT ; S UPPLIER S TATUS

     10   

3.2 M ATERIALS AND E QUIPMENT

     10   

4.0 COMPENSATION and INVOICING

     10   

4.1 C OMPENSATION

     10   

4.2 E XPENSES

     11   

4.3 T AXES

     11   

4.4 I NVOICING , I TEMIZATION AND P AYMENT P ROCEDURES

     11   

4.5 O FFSET R IGHT

     12   

4.6 N O P AYMENT U PON M ATERIAL B REACH

     12   

4.7 P ROMPT I NVOICING

     l2   

4.8 E LECTRONIC O RDERING

     12   

5.0 AFFILIATE TRANSACTIONS

     13   

5.1 E MBARQ A FFILIATES ’ P URCHASE R IGHTS

     13   

5.2 C ONTRACTUAL L IABILITY

     13   

5.3 A CQUISITIONS AND D IVESTITURES

     13   

6.0 TERM AND TERMINATION

     13   

 

EMBARQ and SYNACOR Master Services Agreement      2 of 37   
EMBARQ AND SYNACOR CONFIDENTIAL INFORMATION - RESTRICTED   


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MSA No.: MSAX063015TPS

 

 

6.1 T ERM

     13   

6.2 T ERMINATION F OR C AUSE

     14   

6.3 T ERMINATION FOR A CQUISITION , M ERGER OR C HANGE IN C ONTROL

     14   

6.4 T ERMINATION FOR F INANCIAL I NSTABILITY

     15   

6.5 T RANSITION S ERVICES

     15   

6.6 E FFECT OF T ERMINATION

     15   

6.7 N O L IABILITY

     16   

7.0 Supplier Warranties

     16   

7.1 G ENERAL S ERVICES AND D ELIVERABLES W ARRANTY

     16   

7.2 V IRUS W ARRANTY

     17   

7.3 M ALICIOUS T ECHNOLOGY

     17   

7.4 C OMPLIANCE WITH L AWS ; P ERMITS

     17   

7.5 S UBCONTRACTS

     18   

7.6 C ERTIFICATION OF L EGAL S TATUS

     18   

7.7 B REACH OF W ARRANTY

     18   

8.0 Embarq Warranties

     18   

9.0 PERSONNEL

     18   

9.1 R EQUIRED C OMPLIANCE WITH A GREEMENT

     18   

9.2 R EMOVAL

     19   

9.3 S AFETY

     19   

9.4 W EAPONS P ROHIBITION

     19   

9.5 B ACKGROUND C HECKS

     19   

9.6 S ECURITY A DHERENCE AND A CCESS R IGHTS

     20   

9.7 I NVESTIGATIONS

     20   

10.0 CONFIDENTIAL INFORMATION

     20   

10.1 C ONFIDENTIALITY

     20   

10.2 I NFORMATION S ECURITY

     21   

 

EMBARQ and SYNACOR Master Services Agreement      3 of 37   
EMBARQ AND SYNACOR CONFIDENTIAL INFORMATION - RESTRICTED   


CONFIDENTIAL TREATMENT REQUESTED

 

MSA No.: MSAX063015TPS

 

 

10.3 N O P UBLICITY

     22   

10.4 E XCEPTION FOR L EGAL P ROCESS

     22   

10.5 I NJUNCTIVE R ELIEF

     22   

11.0 Ownership

     22   

11.1 E MBARQ P ROPERTY

     22   

11.2 D EVELOPED P ROPERTY

     23   

11.3 N O I MPLIED L ICENSE

     23   

12.0 Mutual Representations and Warranties

     23   

12.1 F ORMATION ; A UTHORIZATION ; L ITIGATION

     23   

12.2 N O V IOLATIONS ; A PPROVALS

     24   

13.0 WARRANTY DISCLAIMERS

     24   

14.0 INDEMNITY

     24   

14.1 S UPPLIER S G ENERAL T HIRD P ARTY I NDEMNITY

     24   

14.2 E MBARQ S G ENERAL T HIRD P ARTY I NDEMNITY

     25   

14.3 S UPPLIER S I NTELLECTUAL P ROPERTY I NDEMNITY

     25   

14.4 E MBARQ I NDEMNITY

     25   

14.5 I NDEMNIFICATION P ROCEDURES

     26   

15.0 LIMITATION OF DAMAGES

     27   

16.0 INSURANCE

     27   

16.1 R EQUIRED I NSURANCE C OVERAGE

     27   

16.2 C ERTIFICATES OF I NSURANCE

     27   

17.0 AUDIT RIGHTS

     28   

17.1 R ECORDS M AINTENANCE

     28   

17.2 P ROCEDURES

     28   

18.0 DISPUTE RESOLUTION

     28   

18.1 O PTION TO N EGOTIATE D ISPUTES

     28   

 

EMBARQ and SYNACOR Master Services Agreement      4 of 37   
EMBARQ AND SYNACOR CONFIDENTIAL INFORMATION - RESTRICTED   


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MSA No.: MSAX063015TPS

 

 

18.2 C ONTINUING P ERFORMANCE

     29   

18.3 J URY W AIVER ; A RBITRATION

     29   

18.4 L EGAL F EES

     29   

19.0 SUPPLIER DIVERSITY

     30   

19.1 E MBARQ S S UPPLIER D IVERSITY P OLICY

     30   

19.2 R EGISTRATION

     30   

19.3 S UPPLIER D IVERSITY S CHEDULE

     30   

20.0 GENERAL

     30   

20.1 N OTICES

     30   

20.2 B USINESS C ONDUCT C ODE

     31   

20.3 A SSIGNMENT

     31   

20.4 I NDEPENDENT C ONTRACTOR

     31   

20.5 G OVERNING L AW

     31   

20.6 W AIVER AND S EVERABILITY

     32   

20.7 S URVIVAL

     32   

20.8 M ARKS

     32   

20.9 R EMEDIES

     32   

20.10 F EDERAL A CQUISITION R EGULATIONS ; E XECUTIVE O RDER 11246

     32   

20.11 C ONSTRUCTION

     33   

20.12 E NTIRE A GREEMENT ; M ODIFICATIONS ; I NCONSISTENCIES

     33   

 

EMBARQ and SYNACOR Master Services Agreement      5 of 37   
EMBARQ AND SYNACOR CONFIDENTIAL INFORMATION - RESTRICTED   


CONFIDENTIAL TREATMENT REQUESTED

 

MSA No.: MSAX063015TPS

 

MASTER SERVICES AGREEMENT

This Master Services Agreement No. MSAX063015TPS (as may be amended from time to time, the “ Agreement ”) dated as of November __, 2006 (“ Effective Date ”) is between Embarq Management Company, a Delaware corporation (“ Embarg ”), and Synacor, Inc., a Delaware corporation (“ Supplier ”).

BACKGROUND

 

  A. Supplier is in the business of providing Services and Deliverables to its customers.

 

  B. Embarq is in the business of providing telecommunications services to its customers including voice, data, video and wireless services.

 

  C. Embarq and Supplier may enter into one or more Orders for Supplier to provide Services and Deliverables to Embarq.

 

  D. Embarq and Supplier desire to specify the standard terms that will apply to the Orders.

AGREEMENT

 

1.0 DEFINITIONS

Agreement ” means this Agreement and all schedules, orders and other attachments to this Agreement.

Certified Diverse Supplier ” is defined in subsection 19.1 (Embarq’s Supplier Diversity Policy.).

Claim ” is defined in subsection 14.5 (Indemnification Procedures).

Confidential Information ” means (a) this Agreement and the discussions, negotiations and proposals related to this Agreement, (b) any information exchanged in connection with this Agreement concerning the other party’s business, including without limitation tangible, intangible, visual, electronic, written, or oral information, whether received directly or indirectly from the other party or, in the case of Embarq, from Embarq Customers, and (c) Embarq Data. Confidential Information does not include information that is: (i) rightfully known to the receiving party before negotiations leading up to this Agreement; (ii) independently developed by the receiving party without relying on the disclosing party’s Confidential Information; (iii) part of the public domain or is lawfully obtained by the receiving party from a third party not under an obligation of confidentiality; or (iv) free of confidentiality restrictions by agreement of the disclosing party.

Control ” means the power to vote 50% or more of the voting interests of an entity or ownership of 50% or more of the beneficial interests in income or capital of an entity.

 

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Deliverables ” means documents, technology, data, information and materials deliverable from Supplier to Embarq and specified in an Order.

Documentation ” means all user manuals, reference guides, brochures, installation manuals, specifications, release notes, error message manuals or other written documentation provided to Embarq by Supplier and pertaining to the installation, use, features or performance of the Deliverables.

Effective Date ” is defined in the Preamble.

Indemnified Party ” is defined in subsection 14.5 (Indemnification Procedures).

Indemnifying Party ” is defined in subsection 14.5 (Indemnification Procedures).

Order ” means an accepted written or electronic order from Embarq for Services or Deliverables.

Security Standards ” means commercially reasonable security features in all material hardware and software systems and platforms that Supplier uses to access Embarq’s Confidential Information.

Services ” means the services Supplier provides to Embarq as specified in an Order.

Embarq Affiliate ” means (i) any entity, directly or indirectly, Controlling, Controlled by or under common Control with Embarq or (ii) any direct or indirect wholly owned affiliate of Embarq Corporation that is subsequently divested.

Embarg Competitor ” means any entity providing telecommunications services that compete with those provided by Embarq (including voice, data, video and wireless services) to customers within the Embarq service areas, regardless of the technology used to deliver such services. Embarq Competitor shall include, for example and for the sake of clarity, cable television companies, incumbent local exchange telephone companies (“ILECs”), competitive local exchange companies (“CLECs”), long distance carriers, wireless service providers, and providers of high speed internet access services. Embarq Competitor shall not include, for example and for the sake of clarity, entities that primarily provide: (1) video, audio or text instant messaging; (2) video, audio or text chat services; (3) audio/text/photo/video sharing services; (4) video, audio or text social networking services; ( 5) video, audio or text blogging services; and (6) Internet video services.

Embarq Customer ” means a user of or subscriber to one or more services or products offered by Embarq or an Embarq Affiliate.

Embarq Data ” means all information collected or developed by (i) Embarq or an Embarq Affiliate regarding its customers or (ii) by Supplier regarding Embarq customers (but only in their capacity as Embarq customers), including, under each of the clauses (i) and (ii) of this definition, location-based information, phone or other identification numbers issued to Embarq customers, electronic serial numbers, Embarq customers’ personalization

 

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information and automatic number identification information, and information described in the Federal Communications Commission’s definition of “Customer Proprietary Network Information” as set forth in 47 USC Section 222(h)(l) (as amended and interpreted from time to time).

Embarq Indemnitee ” is defined in subsection 14.1 (Supplier’s General Third Party Indemnity.).

Embarq-Owned Property ” means all tangible and intangible items or information that Supplier receives from Embarq or from a third party on Embarq’s behalf, or that is paid for by Embarq, including Embarq Content (as defined in an applicable Order).

Supplier Affiliate ” means (i) any entity, directly or indirectly, Controlling, Controlled by or under common Control with Supplier.

Supplier Indemnitee ” is defined in subsection 14.2 (Embarq’s General Third Party Indemnity).

Supplier Personnel ” means Supplier’s employees, subcontractors or agents who perform Services, act on Supplier’s behalf or are paid by Supplier in connection with this Agreement.

Transition Period ” means a period of up to 6 months from the effective date of the termination or expiration of an Order or this Agreement, during which Supplier will provide Services pursuant to this Agreement.

 

2.0 SERVICES

 

  2.1 Scope of Services.

This Agreement sets forth the applicable terms for any Order Embarq may issue to Supplier for Services or Deliverables. Each Order specifically incorporates the terms of this Agreement. Supplier may provide the Services directly to Embarq, or indirectly using contractors or other third party vendors or service providers, provided that in any event, Supplier shall remain responsible for the delivery of the Services or Deliverables to Embarq in accordance with this Agreement.

 

  2.2 No Volume Commitment.

This Agreement does not authorize Supplier to provide or commit Embarq to order any Services or Deliverables. Embarq’s issuance of an Order by an authorized Embarq agent is Embarq’s agreement to pay for Services or Deliverables and Supplier’s agreement to provide the Services or Deliverables, in each case in accordance with this Agreement and the applicable Order.

 

  2.3 Supplier’s Performance.

 

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Supplier will perform the Services and provide Deliverables in accordance with this Agreement and the applicable Order, including but not limited to all specified time requirements. Embarq may inspect Supplier’s performance; however, Embarq’s inspection (or lack of inspection) will not be an acceptance of Services or Deliverables, a waiver of any right or warranty, or preclude Embarq from rejecting non-conforming Services or Deliverables in accordance with any acceptance terms and criteria set forth in an applicable Order.

 

  2.4 Limitations.

Supplier will not be responsible for, nor liable hereunder in connection with, any failure in the Services or Deliverables due to or resulting from: (a) any Embarq-Owned Property or other content provided by or for Embarq; (b) Embarq’s negligence, acts or omissions; (c) telecommunications or equipment failures outside of Supplier’s facilities; or (d) unauthorized access, breach of firewalls or other hacking by third parties of Supplier’s systems if such hacking or unauthorized access is not a result of Supplier’s negligence or intentional misconduct.

 

  2.5 Acceptance of Services and Deliverables.

The Order will specify the manner in which Embarq will accept Services and Deliverables, if applicable.

 

  2.6 Changes to Services.

Embarq may propose changes to Services and Deliverables to be provided by Supplier under an Order by giving Supplier a change notice. If Supplier believes the schedule or compensation for Services must be modified to accommodate the proposed change, Supplier must provide Embarq with a detailed written estimate of the anticipated effect on the schedule and compensation within 7 business days after receipt of Embarq’s written change notice. If Supplier timely submits a response, the parties will negotiate a mutually acceptable resolution. Supplier will not unreasonably withhold, delay or condition its consent to any change. Following the issuance of a change notice and during the pendency of any negotiation, Supplier will continue to provide Services and Deliverables as specified in the Order, unless otherwise directed by Embarq in writing. If Supplier fails to respond to the change notice within 7 business days, Embarq’s proposed change shall be deemed rejected.

 

  2.7 Restrictions.

Except as specifically permitted in this Agreement, Embarq shall not, directly or indirectly: (a) use any of Supplier’s Confidential Information to create any software that is similar to any of the software provided by Supplier under this Agreement or to provide any service which performs the same functionality as the Service; (b) decompile, disassemble, reverse engineer or use any similar means to attempt to discover the source code of the software or the trade secrets therein, or otherwise circumvent any technological measure that controls

 

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access to the software, Deliverables or Services; (c) encumber, transfer, rent, lease, or time-share the software, Deliverables or Services (except with Embarq Affiliates, subject to Supplier’s prior written consent), or use them in any service bureau arrangement or otherwise for the benefit of any third party; (d) access, copy, distribute, manufacture, adapt, create derivative works of or otherwise modify any software or Deliverables; (e) remove any proprietary notices; or (f) permit any third party to engage in any of the acts proscribed in clauses (a) through (e) above.

 

3.0 EMBARQ RESPONSIBILITIES

 

  3.1 Embarq Support; Supplier Status.

Embarq acknowledges that the continuing performance of certain Services or Deliverables may depend on its provision of cooperation, assistance, information and access to Supplier, as specified in an applicable Order. If Embarq fails to timely provide any of the foregoing as specified in an applicable Order, then Supplier will not be liable for any corresponding delay in its performance. The parties’ contacts (designated in Section 20.1) are responsible for facilitating communication between Supplier and Embarq regarding all technical and business matters.

 

  3.2 Materials and Equipment.

Embarq may provide (on its own behalf, or on behalf of its sponsors or advertisers) certain Embarq-Owned Property, including materials, domain names, Embarq Content and other information to Supplier as reasonably needed to perform the Services. Embarq represents and warrants that it has the right to provide all Embarq-Owned Property, and that use of such Embarq-Owned Property hereunder will not violate Embarq’s obligations under any other agreement, any laws or regulations. Embarq shall obtain, operate and maintain in good working order all equipment and ancillary services needed to connect to, access or otherwise use the Services via the Internet, including without limitation, modems, servers, hardware, software, network and communication services (“ Equipment ”). Embarq and Supplier shall jointly ensure that all Equipment is compatible with the Services (and, to the extent applicable, any software interface) and complies with all configurations and specifications set forth in Supplier’s published documentation. Embarq shall maintain the integrity and security of its Equipment (physical, electronic and otherwise), account passwords, and Embarq-Owned Materials.

 

4.0 COMPENSATION AND INVOICING

 

  4.1 Compensation.

Supplier’s rates or prices are in Schedule A or as specified in an Order. For hourly rate billing, Supplier will submit both itemized and summarized time records with each invoice. Time records must be broken down in 15-minute increments by individual, task and billing rate.

 

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  4.2 Expenses.

Embarq will reimburse Supplier for travel, living, and other out-of-pocket expenses if the expenses (i) are authorized in the Order, (ii) are reasonably incurred and documented, (iii) approved in advance by Embarq if in excess of five hundred dollars ($500), and (iv) otherwise conform to Embarq’s travel and reimbursement policy set forth below:

 

  (a.) Supplier must submit an expense report to Embarq within 60 days after an expense is incurred. Supplier must submit, as applicable, the following in its expense report: (i) passenger flight coupon and travel itinerary, (ii) the original receipt for meals and parking and toll fees, in excess of $15 (tear tab receipts are not accepted), and (iii) the original receipt for hotel accommodations, vehicle rental costs, and fuel costs for rental vehicle usage (regardless of the amount).

 

  (b.) Supplier must use Embarq’s online travel reservation system to book air, hotel and rental car reservations. If Supplier cannot gain access to Embarq’s online travel reservation system, or for more complicated trips, Supplier must contact the Embarq Business Travel Center by calling (800) 347-2639 during regular business hours. All air travel must be coach or economy.

 

  (c.) Embarq will reimburse Supplier for use of a personal vehicle for business purposes related to the Services, this Agreement and the Orders at the rate set forth in the IRS regulations in effect at the time the expense is incurred. Embarq will not reimburse Supplier for personal expenses, including, without limitation, phone calls and meals.

 

  4.3 Taxes.

Embarq is responsible for any sales or use taxes and all other taxes duties and fees (other than taxes assessed on Supplier’s income) assessed on its payment for Services and Deliverables. Supplier will itemize sales or use taxes separately on Supplier’s invoices. If Embarq is exempt from taxation for the Services or Deliverables, it will submit an exemption certificate to Supplier.

 

  4.4 Invoicing, Itemization and Payment Procedures.

 

  (a.) Unless otherwise provided in the Order, Supplier will invoice Embarq once per month. Each invoice will include: (i) Supplier’s name and remit address, (ii) invoice number, (iii) invoice date, (iv) the name of Supplier’s Embarq contact, (v) the contract number that Embarq assigned to this Agreement, and (vi) the Embarq business unit and cost center or the Embarq Order number. The Order may specify additional invoicing requirements, such as the invoice format and documentation required to support the fees and expenses.

 

  (b.) If Supplier is unable to submit invoices and receive payments electronically on the Effective Date, Supplier must enroll for automated invoicing and payment no later than 30 days after the Effective Date and, in the interim, Supplier must send invoices to the following address:

 

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       [*]

If Supplier fails to enroll for automated invoicing and payment within 30 days after the Effective Date, Embarq may delay payment until Supplier completes enrollment.

 

  (c.) Embarq will pay undisputed amounts within 45 days after receiving Supplier’s invoice. Embarq will pay disputed amounts, if owed, within 30 days after the dispute is resolved, provided that for all disputed amounts, Embarq will notify Supplier in writing within 30 days after Embarq’s receipt of an invoice of any objections, if any, it has thereon (including a description of the basis for such objection) and Embarq will work with Supplier in good faith to reconcile amounts for which written objection has been made.

 

  (d.) Supplier may only invoice Embarq for charges, amounts or fees set forth in this Agreement or an Order.

 

  (e.) Embarq’ s failure to pay undisputed amounts within the period set forth in Section 4.4(c) above shall be deemed a material breach and Supplier shall have the right to terminate the Agreement if such breach is not cured within ten (10) business days of Embarq’ s receipt of written notice.

 

  4.5 Offset Right.

In the event a party (“ Owing Party ”) fails to timely pay any amount owed to the other party (“ Owed Party ”) under this Agreement or any Order, Owed Party may offset any such amount against any amount owed by Owed Party or any Affiliate of Owed Party under this Agreement or Order to Owing Party.

 

  4.6 No Payment Upon Material Breach.

Embarq is not obligated to make any payment under this Agreement or an Order if Supplier materially breaches this Agreement or an Order until Supplier has cured or Embarq has waived the breach in accordance with this Agreement.

 

  4.7 Prompt Invoicing.

Supplier must not (a) invoice Embarq more than 90 days after Supplier is permitted to issue an invoice under this Agreement (“ Late Invoices ”) or (b) initially raise a claim for payment of a previously issued invoice more than 365 days after the invoice date (“ Late Claims ”). Embarq is not obligated to pay Late Invoices or Late Claims and Supplier waives all rights and remedies related to Late Invoices and Late Claims.

 

  4.8 Electronic Ordering.

 

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Embarq and Supplier may agree to facilitate electronic ordering, through either the use of an electronic data interchange or an Internet-based e-commerce solution.

 

5.0 AFFILIATE TRANSACTIONS

 

  5.1 Embarq Affiliates’ Purchase Rights.

Supplier will provide Services and Deliverables under this Agreement and any existing Orders to any Embarq Affiliate, who has agreed to be bound by the terms and conditions of this Agreement, upon request. Supplier will negotiate with Embarq Affiliates in good faith for Orders covering Services and Deliverables not governed by an existing Order, consistent with this Agreement.

 

  5.2 Contractual Liability.

All references to Embarq in this Agreement refer equally to Embarq or the Embarq Affiliate executing a particular Order. Embarq shall be responsible and liable for all Orders submitted by Embarq Affiliates.

 

  5.3 Acquisitions and Divestitures

 

  (a.) If Embarq Corporation divests a Embarq Affiliate or other portion of its business (“ Divested Business ”), such Divested Business will be entitled to continue purchasing under this Agreement for the remaining then current Term of this Agreement (exclusive of any Renewal Term) if the Divested Business agrees, in writing, to be bound by the terms and conditions of this Agreement. The Divested Business will be solely responsible and liable for any Services and Deliverables purchased by the Divested Business after the divestiture.

 

  (b.) If Embarq Corporation acquires an entity or creates a new subsidiary after the Effective Date, such entity will immediately be deemed an Embarq Affiliate and will have the same rights and obligations (subject to Section 5.1) as the Embarq Affiliates that are in existence on the Effective Date.

 

6.0 TERM AND TERMINATION

 

  6.1 Term.

The initial term of this Agreement begins on the Effective Date and will continue for three (3) years from May 1, 2007 (“ Initial Term ”). The term of this Agreement will automatically renew on an annual basis for up to two additional one-year terms (“ Renewal Term ”, collectively with the Initial Term, “ Term ”), unless Embarq gives notice of its intent not to renew at least 90 days before the expiration of the Term. After the first two Renewal Terms, the Term will automatically renew on an annual basis for successive one-year terms, unless either Party gives notice of its intent not to renew at least 90 days before the expiration of the Term. For any outstanding Order, the terms of this Agreement will

 

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continue in effect until the Order is fulfilled or terminated. This subsection is subject to the early termination rights stated elsewhere in this Agreement.

 

  6.2 Termination for Cause.

If a party materially breaches this Agreement or an Order or both, the other party may give the breaching party a breach notice identifying the action or inaction that is the basis of the breach. The party giving the breach notice may terminate this Agreement or the affected Order if the other party does not cure the breach within 30 days after receiving the breach notice. Unless otherwise provided in the breach notice or unless the breach has been cured, the termination is effective 31 days after the breach notice is received. In addition to any other rights or remedies that Embarq may have, if Embarq terminates under this subsection, Supplier must reimburse Embarq for the increased costs (i.e., the costs in excess of that which Embarq would have paid to Supplier under this Agreement) incurred by Embarq for replacement services and deliverables, but solely to the extent such costs are incurred during the remainder of the then current Term (exclusive of any Renewal Term).

 

  6.3 Termination for Acquisition, Merger or Change in Control.

 

  (a) Definitions:

(i) “Average Daily Revenue” means the total gross revenue that Supplier receives or is owed in connection with the applicable Order or this Agreement as a whole (as the case may be) for the three full calendar months immediately prior to the calendar month in which Supplier receives Embarq’s notice of termination under this Section 6.3 divided by the number of days in such period.

(ii) “Remaining Days” means the number of days remaining in the then current Term, determined by counting every day beginning with the effective date of termination and continuing until the end of the then current Term.

 

  (b) If a Change in Control (as defined in Schedule C) of Supplier occurs, the following will apply:

 

  (i) If the Change in Control is to an entity that is an Embarq Competitor or to an entity that cannot provide the services in accordance with the system availability requirements of any service level agreement associated with this Agreement or with any Order, Embarq may, at any time within 180 days after receipt of written notice of such Change in Control and without liability, terminate this Agreement or an Order or both; or

 

  (ii) If the Change in Control is to any other entity, Embarq may at any time within 180 days after receipt of written notice of such Change in Control, terminate this Agreement or an Order or both; provided that Embarq shall pay to Supplier all amounts owed for Services performed prior to the effective date of termination and, as liquidated damages, an early termination fee of [*] multiplied by the Remaining Days, if such termination occurs within 6 months after the Commercial Launch Date (as defined in an Order); otherwise, the early termination fee shall be the Average Daily Revenue multiplied by the Remaining Days multiplied by [*].

(c) If a Change in Control of Embarq occurs, Embarq may, at any time within 180 days after providing Supplier with written notice of such Change in Control, terminate this Agreement or an Order or both after a Transition Period; provided that Embarq shall pay to Supplier all amounts owed for Services performed prior to the effective date of termination and, as liquidated damages, an early termination fee of [*] multiplied by the Remaining Days, if such termination occurs within 6 months after the Commercial Launch Date (as defined in an Order); otherwise, the early termination fee shall be the Average Daily Revenue multiplied by the Remaining Days multiplied by [*].

(d) Each Party will give the other Party no less than 30 days advance written notice of any transaction that would amount to a Change in Control of such Party, unless prohibited by applicable laws or agreement with a third party in which case the Party subject to such Change in Control will give the other Party as much notice as possible.

 

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  6.4 Termination for Financial Instability.

If Supplier becomes Insolvent, Embarq may terminate this Agreement without liability with at least 30 days’ notice to Supplier. “ Insolvent ” means: a.) Supplier does not meet its undisputed obligations, including judgments, to third parties as those obligations become due, (b.) Supplier’s stock is removed or delisted from a trading exchange, (c.) Supplier’s long term debt goes on a watch or warning list, or (d.) Supplier’s long term debt rating is downgraded more than 2 levels from its debt rating as of the Effective Date. Supplier may terminate this Agreement effective immediately upon written notice, in the event any assignment is made by Embarq for the benefit of creditors, or if a receiver is appointed to take charge of Embarq’s property.

 

  6.5 Transition Services.

Upon termination or expiration of an Order or this Agreement, Embarq may at its discretion require Supplier to provide a Transition Period for Services. The required Transition Period will not exceed 6 months, unless mutually agreed by both parties. If Embarq initially designates a Transition Period of less than 6 months, it may subsequently extend the Transition Period up to the maximum period of 6 months with 5 days’ notice to Supplier. Embarq may, in its discretion, terminate the Transition Period with notice to Supplier. During the Transition Period, the parties will continue to be bound by and perform in accordance with this Agreement and any Orders. The terms and conditions of Effect of Termination will apply upon termination or expiration of the Transition Period.

 

  6.6 Effect of Termination.

Termination of this Agreement is without prejudice to any other right or remedy of the parties. Termination of this Agreement for any reason does not release either party from

 

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any liability which, at the time of termination, has already accrued to the other party, or which may accrue in respect of any act or omission before termination or from any obligation which is expressly stated to survive the termination. All obligations that accrued prior to the effective date of termination (including without limitation, all payment obligations) shall survive termination.

Upon termination or expiration of an Order or this Agreement or both, the parties will perform the following obligations:

 

  (a.) Within 15 days after the effective date of termination or expiration, Supplier will return Embarq-Owned Property to locations designated by Embarq;

 

  (b.) Within 30 days after the effective date of termination or expiration, Supplier will invoice Embarq for any final amounts due under the terminated Orders; and

 

  (c.) Both parties will immediately discontinue making any statements or taking any actions that might cause third parties to infer that a business relationship continues to exist between the parties under the Orders or Agreement, and where necessary or advisable, the parties will inform third parties that the parties no longer have a business relationship.

 

  6.7 No Liability.

Each party understands that the rights of termination hereunder are absolute and that it has no right to a continued relationship with the other after termination, except as expressly stated herein. Neither party shall incur any liability whatsoever for any damages, loss, or expense of any kind suffered or incurred by the other (or for any compensation to the other) arising from or incident to any termination of this Agreement which complies with the terms of this Agreement, whether or not such party is aware of any such damage, loss or expense.

 

7.0 SUPPLIER WARRANTIES

 

  7.1 General Services and Deliverables Warranty.

 

  (a.) Supplier warrants that (i) Services will be provided in a workmanlike manner, (ii) Supplier Personnel will have the requisite experience, skills, knowledge, training and education to perform Services in a professional manner and in accordance with this Agreement and Orders, (iii) all information provided by Supplier to Embarq regarding Supplier Personnel will be truthful and accurate and (iv) that it has all rights necessary to enter into and perform its obligations under this Agreement and to grant the limited rights and licenses hereunder. Notwithstanding anything to the contrary herein, Embarq acknowledges and agrees that Services and Deliverables may be temporarily unavailable for scheduled maintenance or for unscheduled emergency repairs, by Supplier or by third-party providers.

 

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  (b.) Supplier also warrants that, for a period of 1 year after Embarq’s acceptance of Services or Deliverables, (i) Deliverables will be free from defects in design, materials and workmanship that degrade the Services such that they are unable to operate in accordance with any service level agreements associated with this Agreement or with any Order, and (ii) Services and Deliverables will conform to the Order specifications.

 

  7.2 Virus Warranty.

Supplier warrants that the Deliverables as delivered and unmodified will be free from any viruses, worms, disabling programming codes, instructions or other such items known at the time of delivery that may threaten, infect, damage, disable or otherwise interfere with the permitted use of the Deliverables (“ Virus ”). Supplier will test each element of the Deliverables, including any upgrades, before delivery to Embarq to ensure that it is free of any Virus. If Embarq notifies Supplier that it has been informed or has reason to believe that a Virus has infected a Deliverable, Supplier will promptly assist and work continuously with Embarq, at Embarq’s direction and at no charge, until, in Embarq’s determination, the Virus has been eliminated.

 

  7.3 Malicious Technology.

Supplier warrants that the Deliverables as delivered and unmodified form will not: (i) contain any Malicious Technology, (ii) contain any files or features that will disable or destroy any functionality of the Deliverables, (iii) replicate, transmit or activate itself without control of a person operating the computing equipment on which it resides; or (iv) alter, damage or erase any data or computer programs without control of a person operating the computing equipment on which it resides. If the Supplier is in breach of this subsection, no “right to cure” period will apply. Embarq reserves the right to pursue any available civil or criminal action against Supplier for violation of this provision. Supplier will not install, use or execute any software on any Embarq CPU s without Embarq’ s written approval. “ Malicious Technology ” means any software, electronic, mechanical or other means, device or function, e.g. (key, node, lock, time-out, “back door,” trapdoor,” “booby trap,” “drop dead device,” “data scrambling device,” “Trojan Horse,”) that would allow Supplier or a third party to: (i) monitor or gain unauthorized access to any Embarq system, (ii) use any electronic self-help mechanism in connection with an Embarq system or (iii) restrict, disable, limit or impair the performance of a Embarq system.

 

  7.4 Compliance with Laws; Permits.

Supplier warrants that it will comply with all laws, orders, codes and regulations in the performance of this Agreement and any Order. To the extent Supplier provides Supplier Personnel to perform Services on Embarq’s premises, Supplier will screen Supplier Personnel in conformance with all local, state and federal regulations, comply with laws, regulations and orders relating to equal employment, workers’ compensation, unemployment compensation, FICA, and immigration and employment verification, and furnish Embarq with its EEO policies and verification of its FICA, workers’ compensation and unemployment compensation if requested. Supplier will obtain and keep current at its

 

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expense all governmental permits, certificates and licenses (including professional licenses, if applicable) necessary for Supplier to perform the Services or provide the Deliverables.

 

  7.5 Subcontracts.

Supplier will remain fully liable for the work performed and for the acts or omissions of any Supplier subcontractor. Supplier will require any subcontractor to comply with the applicable terms of this Agreement and Orders.

 

  7.6 Certification of Legal Status.

Supplier warrants it confirms the legal status of Supplier Personnel to work in the United States. Supplier warrants that Supplier Personnel performing Services pursuant to this Agreement are authorized to work in the United States (“ Compliance with Legal Status ”). At Embarq’s request, Supplier will audit its Compliance with Legal Status and deliver to Embarq a written certification, within 15 business days after Embarq’s request, that Supplier Personnel working in the United States are legally authorized to do so.

 

  7.7 Breach of Warranty.

If Supplier breaches any warranty, Supplier will promptly replace nonconforming Services or Deliverables at Supplier’s sole cost. If Supplier fails to promptly replace nonconforming Services, Embarq may, in addition to exercising any other available remedies, replace nonconforming Services at Supplier’s sole cost.

 

8.0 EMBARQ WARRANTIES

Embarq represents and warrants to Supplier that it has all rights necessary to enter into and perform this Agreement and to grant the limited rights and licenses above including, without limitation, all necessary rights in the Embarq Data and Embarq-Owned Property including but not limited to the Embarq Content and all rights of publicity with respect to any artists, artwork, text material, images, sound or video, if any, associated with the Embarq-Owned Property. Embarq further represents and warrants that to its knowledge the Embarq Data and Embarq-Owned Property are not defamatory, obscene, or otherwise unlawful and do not infringe or interfere with any intellectual property, contract, right of publicity, or any other proprietary right of any individual or entity.

 

9.0 PERSONNEL

 

  9.1 Required Compliance with Agreement.

Supplier will require Supplier Personnel to comply with the applicable terms of this Agreement and Orders.

 

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  9.2 Removal.

Embarq may reject or require Supplier to remove Supplier Personnel from providing Services to Embarq for any lawful reason. Supplier must remove Supplier Personnel promptly upon Embarq’s good faith written request. Embarq is not obligated to pay for Services provided by the removed Supplier Personnel following Embarq’s request for removal. Embarq is not obligated to pay for any costs associated with replacing Supplier Personnel.

 

  9.3 Safety.

Supplier must immediately notify Embarq by telephone (followed by written confirmation within 24 hours) of any Deliverable which fails to comply with applicable safety rules or standards of any government agency or which contains a defect which could present a substantial risk to the health of the public or the environment.

 

  9.4 Weapons Prohibition.

Supplier Personnel must not carry weapons or ammunition onto Embarq’s premises or use or carry weapons while performing on-site Services or attending Embarq-sponsored activities. Supplier must comply with all postings or notices located at Embarq’s premises regarding safety, security or weapons.

 

  9.5 Background Checks.

To the extent Services are performed by Supplier Personnel on Embarq’s premises, at Embarq’s written request, and to the extent permitted by law:

 

  (a.) Supplier will perform reasonable background checks on all Supplier Personnel that perform Services on Embarq’s premises. Background checks will include: (i) criminal history, (ii) education (if degree indicated), (iii) employment history (last 3 positions or last 5 years if with same employer), (iv) references (if any of items (i) through (iii) cannot be completed), and (v) if there is a Reasonable Suspicion (as defined below) of drug use by a Supplier employee who provide services to Embarq, Supplier agrees to perform drug testing at Embarq’s expense. For the purposes of this Agreement, “Reasonable Suspicion” means a reasonable belief based on observed, specific, objective facts where the rational inference to be drawn under the circumstances is that the person is under the influence of drugs. As an example, and not as a limitation, an unexplained workplace accident may be considered to provide reasonable suspicion.

 

  (b.) Supplier Personnel that perform Services on Embarq’s premises will not include anyone with a positive drug test (if such test is required under Section 9.5(a)) or any felony conviction; and

 

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  (c.) Supplier must immediately remove any Supplier Personnel that perform Services on Embarq’s premises with a felony conviction or positive drug test (if such test is required under Section 9.5(a)) from providing Services.

 

  (d.) At Embarq’s written request, Supplier will audit its compliance with the requirements of this subsection, and will, within 15 business days of Embarq’s request, deliver a written certification to Embarq confirming that Supplier has been and is in compliance with the requirements of this subsection.

 

  9.6 Security Adherence and Access Rights.

 

  (a.) Supplier will adhere to all Embarq physical and data security requirements as provided to Supplier in writing.

 

  (b.) Physical security access rights to Embarq premises will be designated by Embarq in accordance with Embarq security guidelines. During performance of Services on Embarq’s premises, Supplier will abide by all procedures and policies applicable to Embarq premises access rights, as provided to Supplier in writing. All Supplier Personnel must receive a security badge from Embarq before performing any portion of Services on Embarq’s premises and will wear the badge at all times while on Embarq’s premises.

 

  (c.) Upon breach of this subsection, Embarq may immediately terminate this Agreement or Order at its sole discretion in accordance with Section 6.3.

 

  9.7 Investigations.

Supplier will refer any security breach that it knows to involve Embarq Data, Embarq Confidential Information or Embarq Property to Embarq’s Corporate Security immediately upon becoming aware of the incident. Supplier must make Supplier Personnel available to Embarq Corporate Security promptly for purposes of investigating and provide information relevant to the investigation as reasonably requested.

 

10.0 CONFIDENTIAL INFORMATION

 

  10.1 Confidentiality.

Each party acknowledges that while performing its obligations under this Agreement it may have access to the other party’s Confidential Information. With respect to all Confidential Information, the parties agree as follows:

 

  (a.) The receiving party may use the Confidential Information only to perform its obligations under this Agreement. The receiving party must use the same care to protect the disclosing party’s Confidential Information as it uses to protect its own Confidential Information. In no event will the receiving party fail to use reasonable care to avoid unauthorized use, including disclosure, loss, or alteration of the disclosing party’s Confidential Information.

 

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  (b.) Embarq may disclose Supplier’s Confidential Information to Embarq Affiliates, agents, contractors and legal representatives, if they have a need to know and an obligation to protect the Confidential Information that is at least as restrictive as this Agreement. Supplier may disclose Embarq’s Confidential Information to Supplier Personnel if they have a need to know and obligation to protect the Confidential Information that is at least as restrictive as this Agreement.

 

  (c.) Neither party will disclose to the other party any confidential information of a third party without such third party’s consent.

 

  (d.) Upon cessation of work or written request, the receiving party will return or destroy, at its option, all Confidential Information of the disclosing party. Upon request of the disclosing party, the receiving party will furnish an officer’s certificate certifying that the disclosing party’s Confidential Information has been returned or destroyed.

 

  10.2 Information Security.

 

  (a.) To protect Embarq’s Confidential Information and Data from unauthorized use, including disclosure, loss or alteration, Supplier will: (i) meet the Security Standards; (ii) inventory and test Security Standards before accepting Embarq’s Confidential Information and Data; and (iii) strictly adhere to industry standard best practices and hardening guidelines;

 

  (b.) Suppliers who need to access, process, use, store, or transmit sensitive information will be subjected to review of their demonstrated capability to protect such information. Upon Embarq’s reasonable request, Supplier will provide information to Embarq to enable Embarq to determine compliance with subsection 10.2(a) above. As part of Embarq’s assessment of Supplier’s internal control structure, Embarq may require Supplier to, without limitation, answer security questionnaires or conduct scans of servers, databases and other network hardware;

 

  (c.) Supplier will promptly inform Embarq of any known or suspected compromises of Embarq’s Confidential Information and Data as a result of Supplier’s failure to comply with the Security Standards.

 

  (d.) On a periodic basis, but in no event more than twice in any 12-month period, Embarq may, upon 10 days’ notice, perform a security assessment to determine Supplier’s compliance with the Security Standards. If Embarq has a reasonable basis to believe that Supplier has breached or is likely to breach the Security Standards, Embarq may, upon 5 days’ notice, perform a security assessment, which assessment will be in addition to any assessment in the ordinary course.

 

  (e.)

At Embarq’s reasonable request, Supplier will promptly cooperate with Embarq to develop a plan to protect Embarq’s Confidential Information and Data from failures or attacks on the Security Standards, which plan will include prioritization of

 

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  recovery efforts, identification of and implementation plans for alternative data centers or other storage sites and backup capabilities.

 

  (f.) If Supplier fails to meet the obligations in this Section, Embarq will notify Supplier of this failure as provided in this Agreement. Supplier will have 30 days from receiving that notice to correct the cause for the failure. If Supplier fails to remedy any material failure within the 30-day period, Embarq has the right to terminate this Agreement for cause.

 

  (g)

Supplier warrants that the Deliverables will not contain any Unmitigated Vulnerability. “ Unmitigated Vulnerability ” means any technology or configuration that, from a security perspective induces unacceptable operational risks and, is (i) inconsistent with industry-accepted practices, (ii) susceptible to being hacked, broken into or compromised, or (iii) referenced by the Carnegie Mellon CERT ® Coordination Center at www.cert.org.

 

  (h.) Upon Embarq’s reasonable request, Supplier will provide information to Embarq to enable Embarq to determine compliance with this Section.

 

  10.3 No Publicity.

Except as it relates to Embarq’s marketing of the Deliverables, Services and related matters to its users, neither party will, without the other party’s written consent, issue any news release, announcement, denial or confirmation of this Agreement, its value, or its terms and conditions, or in any other manner advertise or publish this Agreement, its value, or its terms and conditions. Nothing in this Agreement is intended to imply that Embarq will agree to any publicity whatsoever. Each party may, in its sole discretion, withhold consent to any publicity. Notwithstanding the foregoing, either party may provide a copy of this Agreement or otherwise disclose its terms in connection with any financing transaction, due diligence inquiry or legal or regulatory requirement.

 

  10.4 Exception for Legal Process.

The receiving party may disclose Confidential Information to the extent required by law; but the receiving party must give the disclosing party prompt written notice of the required disclosure and make a reasonable effort to obtain a protective order.

 

  10.5 Injunctive Relief.

Each party agrees that the wrongful disclosure of Confidential Information may cause irreparable injury that is inadequately compensable in monetary damages. Accordingly, either party may seek injunctive relief in any court of competent jurisdiction for the breach or threatened breach of this Section in addition to any other remedies in law or equity.

 

11.0 OWNERSHIP

 

  11.1 Embarq Property.

 

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  (a.) Supplier must return all Embarq-Owned Property to Embarq upon the termination or expiration of this Agreement and at any time upon Embarq’s request. Supplier is responsible and must account for all Embarq-Owned Property in Supplier’s possession, if any, and bears the risk of loss while the property is in Supplier’s possession. Embarq-Owned Property may only be used in connection with Supplier’s performance of its obligations under this Agreement. If Supplier acquires, purchases or obtains any items in connection with this Agreement that are deemed Embarq-Owned Property, Embarq may inspect any related agreements and associated records, including, without limitation, invoices by which Supplier acquires such Embarq-Owned Property.

 

  (b.) When a Supplier Personnel assignment ends for any reason, voluntary or involuntary, Supplier will ensure all Embarq-Owned Property in Supplier Personnel possession is returned to Embarq within 48 hours of the assignment termination, unless such Embarq-Owned Property is promptly assigned to another Supplier Personnel. If Embarq-Owned Property, including without limitation security badge and keys, is not returned within 48 hours, Supplier will reimburse Embarq for the Embarq-Owned Property at its current market value.

 

  11.2 Developed Property.

If Embarq requests that Supplier undertake product modifications or development of new service functionalities, Supplier and Embarq will negotiate in good faith an applicable statement of work concerning the terms and conditions (including costs, timeframes, Deliverables and ownership) on which Supplier will develop and make available to Embarq and Embarq’s End Users, the product modifications or service functionalities. If the Parties do not agree on these terms and conditions, nothing in the preceding sentence obligates the Supplier to undertake the product modifications or the development of new service functionalities.

 

  11.3 No Implied License.

Supplier acknowledges that it has no implied license to use the Embarq-Owned Property other than for Embarq’s benefit as contemplated under this Agreement.

 

12.0 MUTUAL REPRESENTATIONS AND WARRANTIES

 

  12.1 Formation; Authorization; Litigation.

Each party represents and warrants that:

 

  (a.) it is validly existing and in good standing, and is qualified to do business, in each jurisdiction where it will conduct business under this Agreement, unless the failure to do so will not have a material adverse effect on its ability to perform under this Agreement;

 

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  (b.) the signing, delivery and performance of this Agreement by the party has been properly authorized; and

 

  (c.) as of the Effective Date, no claims, actions or proceedings are pending or, to the knowledge of the party, threatened against or affecting the party that may, if adversely determined, reasonably be expected to have a material adverse effect on the party’s ability to perform its obligations under this Agreement.

 

  12.2 No Violations; Approvals.

Each party represents and warrants to the other party that the execution, delivery or performance of this Agreement:

 

  (a.) will not violate any existing law, regulation, order, determination or award of any governmental authority or arbitrator, applicable to the party;

 

  (b.) will not violate or cause a breach of the terms of the party’s governing documents or of any material agreement that binds the party; and

 

  (c.) will not require approval or filing with any governmental authority.

 

13.0 WARRANTY DISCLAIMERS

13.1 EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT TO THE CONTRARY, SERVICES AND DELIVERABLES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. SUPPLIER DOES NOT WARRANT THAT THE SERVICES WILL MEET THE REQUIREMENTS OF EMBARQ OR THOSE OF ANY THIRD PARTY AND, IN PARTICULAR, SUPPLIER DOES NOT WARRANT THAT THE SYSTEM WILL BE ERROR FREE OR WILL OPERATE WITHOUT INTERRUPTION. SUPPLIER DOES NOT WARRANT OR MAKE ANY REPRESENTATION REGARDING THE ACCURACY, ADEQUACY OR COMPLETENESS OF THE CONTENTS OF ANY CONTENT OR THE RESULTS TO BE OBTAINED FROM THEIR USE.

 

14.0 INDEMNITY

 

  14.1 Supplier’s General Third Party Indemnity.

Except for claims covered by Supplier’s Intellectual Property Indemnity, Supplier will indemnify and defend Embarq, the Embarq Affiliates, and their respective directors, officers, agents, employees and customers (each, a “ Embarq Indemnitee ”) from and against all third party claims, damages, losses, liabilities, costs, expenses and reasonable legal fees arising out of a claim by a third party against a Embarq Indemnitee resulting from any act or omission of Supplier under this Agreement.

 

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  14.2 Embarq’s General Third Party Indemnity.

Embarq will indemnify and defend Supplier, its affiliates, and their respective directors, officers, affiliates, suppliers agents and employees (each, a “ Supplier Indemnitee ”) from and against all third party claims, damages losses, liabilities, costs, expenses and reasonable legal fees arising out of a claim by a third party against a Supplier Indemnitee resulting from any act or omission of Embarq under this Agreement.

 

  14.3 Supplier’s Intellectual Property Indemnity.

Supplier will indemnify and defend the Embarq Indemnitees from and against all third party claims, damages, losses, liabilities, costs, expenses and reasonable legal fees arising out of any third party claim that the Services or Deliverables and any resulting use or sale of any Services or Deliverables constitutes an infringement of any third party patent, trademark, or copyright, or the misappropriation of any trade secret. In addition, if Embarq’s right to sell or use the Services or Deliverables is enjoined, Supplier will, at Supplier’s expense, in the following order as is commercially reasonable:

 

  (a.) procure for Embarq and its customers the right to use the Services and Deliverables;

 

  (b.) replace the Services and Deliverables with equivalent non-infringing Services and Deliverables;

 

  (c.) modify the Services and Deliverables so they become non-infringing; or

 

  (d.) remove the Services and Deliverables and refund the price paid by Embarq for the Services and Deliverables, including incidental charges, such as transportation, installation and removal.

Supplier shall have no liability or obligation to Embarq hereunder with respect to any claim based upon (i) any use of the Deliverables not materially in accordance with this Agreement to the extent that compliance with this Agreement would have prevented the claim, (ii) use of any Deliverables in an application or environment or on a platform or with devices for which it was not designed or contemplated, (iii) alterations, combinations or enhancements of the Deliverables not created or approved by Supplier, (iv) that portion of any Deliverables which implements requirements specified in writing by Embarq, or (v) Embarq’s continuing allegedly infringing activity after being notified thereof or its continuing use of any version of the Deliverables after being provided modifications that would have avoided the alleged infringement.

This Section 14.3 sets forth Supplier’s sole obligation and Embarq’s sole remedy against Supplier for any intellectual property infringement action.

 

  14.4 Embarq Indemnity

Embarq will defend Supplier against any third party claim that (a) the specifications provided by Embarq to Supplier or any Embarq-Owned Property or Embarq Data violate such third party’s patent, trademark, or copyright, or misappropriate of any trade secret; (b) is excluded from

 

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Supplier’s indemnity under Section 14.3; or (c) arises out of any claims or representations regarding the Services or Deliverables that exceed the warranties and claims approved in writing by Supplier. Except as otherwise provided herein, Embarq expressly disclaims all other representations, liabilities and warranties (express or implied) related to any materials provided by Embarq to Supplier. If, at any time during the process of software development, either party learns that compliance with Embarq-provided specifications may result in a claim of infringement by a third party, the party with that knowledge will promptly inform the other party. If the parties determine that compliance with the specifications poses a substantial risk of a third party infringement claim, Supplier will discontinue developing the software according to those specifications and the parties will mutually agree on new non-infringing specifications. This Section sets forth Embarq’s sole obligation and Supplier’s sole remedy against Embarq for any intellectual property infringement action.

 

  14.5 Indemnification Procedures.

 

  (a.) Promptly upon becoming aware of any matter which is subject to the provisions of 14.1 (Supplier’s General Third Party Indemnity), 14.2 (Embarq’s General Third Party Indemnity), 14.3 (Supplier’s Intellectual Property Indemnity), or 14.4 (Embarq Indemnity) (a “ Claim ”), the party seeking indemnification (the “ Indemnified Party ”) must give notice of the Claim to the other party (the “ Indemnifying Party ”), accompanied by a copy of any written documentation regarding the Claim received by the Indemnified Party.

 

  (b.) The Indemnifying Party will, at its option, settle or defend, at its own expense and with its own counsel, the Claim. The Indemnified Party will have the right, at its option, to participate in the settlement or defense of the Claim, with its own counsel and at its own expense; but the Indemnifying Party will have the right to control the settlement or defense. The Indemnifying Party will not enter into any settlement that imposes any liability or obligation on the Indemnified Party without the Indemnified Party’s prior written consent, not to be unreasonably withheld or delayed. The parties will cooperate in the settlement or defense and give each other full access to all relevant information.

 

  (c.) If the Indemnifying Party fails to (i) notify the Indemnified Party of the Indemnifying Party’s intent to take any action within 30 days after receipt of a notice of a Claim or (ii) proceed in good faith with the prompt resolution of the Claim, the Indemnified Party, with prior written notice to the Indemnifying Party and without waiving any rights to indemnification, including reimbursement of reasonable legal fees and legal costs, may defend or settle the Claim without the prior written consent of the Indemnifying Party. The Indemnifying Party will reimburse the Indemnified Party on demand for all Damages incurred by the Indemnified Party in defending or settling the Claim.

 

  (d.)

Neither party is obligated to indemnify and defend the other with respect to a Claim (or portions of a Claim) if the Indemnified Party fails to promptly notify the Indemnifying Party of the Claim and fails to provide reasonable cooperation and

 

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  information to defend or settle the Claim; and if, and only to the extent that, the failure materially prejudices the Indemnifying Party’s ability to satisfactorily defend or settle the Claim.

 

15.0 LIMITATION OF DAMAGES

N EITHER PARTY WILL BE LIABLE TO THE OTHER FOR CONSEQUENTIAL , INDIRECT , RELIANCE , EXEMPLARY , SPECIAL , INCIDENTAL OR PUNITIVE DAMAGES FOR ANY CAUSE OF ACTION , WHETHER IN CONTRACT , TORT OR OTHERWISE , EXCEPT :

 

  (a.) D AMAGES FOR WHICH A PARTY HAS AN OBLIGATION OF INDEMNITY UNDER THIS A GREEMENT ;

 

  (b.) ANY GROSSLY NEGLIGENT , WILLFUL OR FRAUDULENT ACT OR OMISSION ; OR

 

  (c.) ANY BREACH OF PROVISIONS RELATED TO C ONFIDENTIAL I NFORMATION OR THE E MBARQ M ARKS .

C ONSEQUENTIAL DAMAGES INCLUDE , BUT ARE NOT LIMITED TO , LOST PROFITS , LOST REVENUES AND LOST BUSINESS OPPORTUNITIES , WHETHER THE OTHER PARTY WAS OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF THESE DAMAGES .

T HE P ARTIES AGREE THAT FOR ANY DAMAGES CLAIM , EXCEPT THOSE COVERED BY THE P ARTIES INDEMNIFICATION OBLIGATIONS UNDER S ECTION 14 AND ITS SUBSECTIONS ABOVE , EACH PARTY S TOTAL LIABILITY WILL BE LIMITED TO [*].

 

16.0 INSURANCE

 

  16.1 Required Insurance Coverage.

Supplier will obtain and maintain during the Term the following minimum insurance coverage:

 

  (a) Commercial general liability, including bodily injury, property damage, personal and advertising injury liability, and contractual liability covering operations, independent contractor and products/completed operations hazards, with limits of not less than $1,000,000 combined single limit per occurrence and $2,000,000 annual aggregate, naming Embarq as an additional insured;

 

  (b) Workers’ compensation as provided for under any workers’ compensation or similar law in the jurisdiction where work is performed with an employer’s liability limit of not less than $100,00 for bodily injury by accident and $500,000 for bodily injury by disease;

 

  (c) Umbrella/excess liability with limits of not less than $3,000,000 combined single limit per occurrence and annual aggregate in excess of the commercial general liability, business auto liability and employer’s liability, naming Embarq as an additional insured.

 

  16.2 Certificates of Insurance.

 

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Supplier will obtain and maintain the required coverage with financially reputable insurers licensed to do business in all jurisdictions where work is performed under this Agreement. Upon Embarq’s request, Supplier will provide Embarq a certificate of insurance evidencing that all the required coverages are in force and have been endorsed to provide that no policy will be canceled without first giving Embarq 30 days’ prior written notice. All policies will be primary to any insurance or self insurance Embarq may maintain for acts or omissions of Supplier or anyone for whom Supplier is responsible. Upon request, Supplier will include copies of relevant endorsements or policy provisions with the required certificate of insurance.

 

17.0 AUDIT RIGHTS

 

  17.1 Records Maintenance.

Each party will maintain complete auditable records of all financial and non-financial transactions relating to this Agreement for a period of at least 3 years after the termination or expiration of this Agreement. Each party (the “ Audited Party ”), will provide access to the other party (the “ Auditing Party ”), its internal and external auditors, inspectors and regulators, not more than once per calendar year during regular business hours, to sites where either Audited Party or any of its subcontractors are providing Services, to personnel, and to data, books, accounts and records relating to this Agreement for any reasonable business purpose, including audits, examinations and inspections relating to (a.) the accuracy of charges and invoices, (b.) Audited Party’s compliance with applicable laws or regulations, (c.) Audited Party’s compliance with the terms of this Agreement, (d.) Audited Party’s compliance with safety and security procedures with respect to its facilities, if any, and Embarq Data, and (e.) the conduct of Audited Party’s operations and procedures. Such audit shall not unreasonably disrupt business operations of the Audited Party.

 

  17.2 Procedures.

Each party will provide Audited Party with at least 30 days’ notice of an audit. Audited Party will make the information reasonably required to conduct the audit available on a timely basis and assist Auditing Party and its internal or external auditors as reasonably necessary. Audited Party will not be responsible for Auditing Party’s expenses incurred for an audit unless the audit discloses an over-billing (with respect to Supplier) or an under-payment (with respect to Embarq) in excess of 5% during the period covered by the audit, in which case Audited Party will pay for the entire cost of the audit, except in the circumstances of an Supplier audit of Embarq and any underpayment is the result of Supplier’s invoicing error, in which case the Supplier will pay for the audit. To the extent such examination discloses an over-billing or underpayment, Audited Party will reimburse the Auditing Party for such discrepancy. Such amount shall be reconciled with the next invoice.

 

18.0 DISPUTE RESOLUTION

 

  18.1 Option to Negotiate Disputes.

The parties may, but are not obligated to, resolve any issue, dispute, or controversy arising out of or relating to this Agreement using the procedures in this Section. Any party may give the other party

 

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notice of any dispute not resolved in the normal course of business. Within 10 days after delivery of the notice, representatives of both parties may meet at a mutually acceptable time and place, and thereafter as often as they reasonably deem necessary, to exchange relevant information and to attempt to resolve the dispute by the respective representatives of both parties within the time frames and escalation process set forth below:

 

    

Embarq (Name/Title)

  

Supplier (Name/Title)

Within 10 days      
Within 20 days      
Within 30 days      

If either party intends to have an attorney attend a meeting, it will notify the other party at least 2 business days before to the meeting to enable the other party to also be accompanied by an attorney. All negotiations pursuant to this Section are confidential and will be treated as compromise and settlement negotiations for purposes of evidentiary rules.

 

  18.2 Continuing Performance.

Supplier will continue performance during the pendency of any dispute, unless either party terminates this Agreement for cause.

 

  18.3 Jury Waiver; Arbitration.

EACH PARTY WAIVES ITS RIGHT TO A JURY TRIAL IN ANY COURT ACTION ARISING AMONG THE PARTIES UNDER THIS AGREEMENT OR OTHERWISE RELATED TO THIS AGREEMENT, WHETHER MADE BY CLAIM, COUNTERCLAIM, THIRD PARTY CLAIM OR OTHERWISE.

If the jury waiver is held to be unenforceable, the parties agree to binding arbitration for any dispute arising out of this Agreement or any claim arising under any federal, state or local statutes, laws, or regulations. The arbitration will be conducted by and in accordance with the arbitration rules promulgated under the Judicial Arbitration and Medication Services (“ JAMS ”). To the extent that the provisions of this Agreement and the prevailing rules of JAMS conflict, the provisions of this Agreement will govern. The arbitration decision will be final and binding on the parties, and the decision may be enforced by either party in any court of competent jurisdiction.

The agreement of each party to waive its right to a jury trial will be binding on its successors, assignees and Divested Affiliates.

 

  18.4 Legal Fees.

 

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The prevailing party in any arbitration or lawsuit will be entitled to reasonable legal fees and costs, including reasonable expert fees and costs.

 

19.0 SUPPLIER DIVERSITY

 

  19.1 Embarq’s Supplier Diversity Policy.

Embarq’s supplier diversity policy requires that Certified Diverse Suppliers will have the maximum practicable opportunity to participate in providing Deliverables and Services to the fullest extent consistent with efficient performance of this Agreement. “ Certified Diverse Supplier ” means a supplier that has been certified by a qualified independent third party agency as a “service-disabled veteran-owned small business concern,” a “HUBZone small business concern,” a “small disadvantaged business concern,” a “women-owned small business concern” or a small business concern that is controlled by one or more “socially and economically disadvantaged individuals,” as those terms are used in 48 C.F.R. 2.101 or 13 C.F.R. 124.1003.

 

  19.2 Registration.

Before the Effective Date, Supplier must register at the following Embarq website: www.Embarq.com\supplierregistration. A list of agencies that Embarq deems to be qualified independent third party agencies for certification purposes can be found at this website.

 

  19.3 Supplier Diversity Schedule.

If Supplier expects to receive [*] or more from Embarq under this Agreement, Supplier agrees to make commercially reasonable efforts to comply with the terms and conditions of Schedule B. Embarq may issue a notice of material breach to Supplier if Supplier intentionally and knowingly fails to make a commercially reasonable good faith effort to meet its diversity requirement set forth in this Section 19.3 or Schedule B.

 

20.0 GENERAL

 

  20.1 Notices.

Notices provided under this Agreement must be in writing and delivered by (i) certified mail, return receipt requested, (ii) hand delivered, (iii) facsimile with receipt of a “Transmission OK” acknowledgment, (iv) e-mail, or (v) delivery by a reputable overnight carrier service (in the case of delivery by facsimile or e-mail the notice must be followed by a copy of the notice being delivered by a means provided in (i), (ii) or (v)). The notice will be deemed given on the day the notice is received. In the case of notice by facsimile or e-mail, the notice is deemed received at the local time of the receiving machine, and if not received, then the date the follow-up copy is received. Notices must be delivered to the following addresses or at such other addresses as may be later designated by notice:

 

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[*] = CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.


CONFIDENTIAL TREATMENT REQUESTED

 

MSA No.: MSAX063015TPS

 

 

Embarq:         Supplier:
Embarq             Synacor, Inc.
          Attn: [*]
Fax:         40 La Riviere Drive, Suite 300
      Buffalo, NY 14202
      Fax: 716-332-0081
With a copy to:

Embarq Law Department

Director, Procurement Law Group

[*]

  

With a copy to:

Synacor, Inc.

Attn: Chief Financial Officer

40 La Riviere Drive, Suite 300

Buffalo, NY 14202

Fax: 716-332-0081

 

  20.2 Business Conduct Code.

Supplier agrees to conduct business with Embarq in an ethical manner that is consistent with The Embarq Principles of Business Conduct for Consultants, Contractors, and Suppliers, which Supplier acknowledges has been provided to Supplier as a reference.

 

  20.3 Assignment.

Neither party may assign its rights or delegate its obligations under this Agreement in whole or in part without the other party’s prior written consent, except that either party (without consent) may assign its rights and obligations hereunder to any of its affiliates or to any successor to all or substantially all of its business that concerns the subject matter of this Agreement (whether by sale of equity or assets, merger, consolidation or otherwise). This Agreement is binding on and enforceable by each party’s permitted successors and assignees. Any assignment in violation of this Section is null and void.

 

  20.4 Independent Contractor.

Supplier and Supplier Personnel are independent contractors for all purposes and at all times. Supplier has the responsibility for, and control over, the methods and details of performing Services. Supplier will be responsible for the compensation, discipline and termination of Supplier Personnel. Supplier is responsible for the payment of all Supplier Personnel Compensation. Neither Supplier nor Supplier Personnel have any authority to act on behalf of, or to bind Embarq to any obligation. “ Supplier Personnel Compensation ” means wages, salaries, fringe benefits and other compensation, including contributions to any employee benefit, medical or savings plan and all payroll taxes and unemployment compensation benefits, including withholding obligations.

 

  20.5 Governing Law.

THIS AGREEMENT AND THE RIGHTS AND OBLIGATIONS OF THE PARTIES ARE GOVERNED BY THE LAWS OF THE STATE OF DELAWARE, WITHOUT REGARD TO ANY CONFLICT OF LAWS PRINCIPLES. EVEN IF DELAWARE ADOPTS THE UNIFORM COMPUTER INFORMATION TRANSACTION ACT (UCITA), UCITA WILL NOT GOVERN OR BE USED TO INTERPRET AGREEMENT PROVISIONS. FURTHER, THE UNITED NATIONS CONVENTION ON CONTRACTS FOR THE

 

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CONFIDENTIAL TREATMENT REQUESTED

 

MSA No.: MSAX063015TPS

 

INTERNATIONAL SALE OF GOODS (UNCISCG) DOES NOT APPLY TO THIS AGREEMENT.

 

  20.6 Waiver and Severability.

The waiver of a breach of any term or condition of this Agreement will not constitute the waiver of any other breach of the same or any other term. To be enforceable, a waiver must be in writing signed by a duly authorized representative of the waiving party. If any provision of this Agreement is held to be unenforceable, the remaining provisions will remain in effect and the parties will negotiate in good faith a substantively comparable enforceable provision to replace the unenforceable provision.

 

  20.7 Survival.

The following sections will survive expiration or termination of this Agreement for any reason: Compensation, Invoicing, Contractual Liability, Effect of Termination, Warranty Disclaimer, Service and Deliverable Warranties (only for the period stated therein), Confidential Information, Ownership, Indemnity, Limitation of Damages, Audit Rights, Dispute Resolution, Governing Law, and Marks.

 

  20.8 Marks.

Except as otherwise provided in an Order, nothing in this Agreement grants either party the right to use any trademarks, trade names or logos proprietary to the other party. If either party is granted a right to use such marks, such party will do so only in strict compliance with such Order.

 

  20.9 Remedies.

All rights and remedies of the parties, under this Agreement, in law or at equity, are cumulative and may be exercised concurrently or separately. The exercise of one remedy will not be an election of that remedy to the exclusion of other remedies.

 

  20.10 Federal Acquisition Regulations; Executive Order 11246.

 

  (a.) If Embarq or the Federal government determines that an Order supports specific requirements included in a contract or subcontract between Embarq and the federal government, Supplier will be subject to certain federal acquisition regulations, such as requirements related to equal opportunity and affirmative action for Vietnam era veterans, and Executive Order 11246. Supplier will comply with the applicable laws as soon as it receives notice from Embarq or otherwise learns of its obligations under the applicable laws. Supplier will be subject only to those laws that must be included in all subcontracts as a matter of law.

 

  (b.)

In accordance with the Department of Justice (DOJ) Information Technology (IT) security policies set forth in DOJ Order 2640.2D dated July 12, 2001, Supplier will ensure that no foreign nationals perform any Services under this Agreement or a related Order that involve direct or indirect access to, or development, operation,

 

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MSA No.: MSAX063015TPS

 

  management or maintenance of DOJ IT systems. DOJ IT systems include, without limitation, information technology systems, hardware, software and media that store, process or transmit classified and unclassified information as well as operating systems of Federal agencies that interface with the DOJ IT systems. A foreign national is anyone who is not a U.S. citizen and includes lawful permanent resident aliens. Embarq will notify Supplier in writing of Supplier’s obligations and the Order to which the law applies.

 

  20.11 Construction.

This Agreement will not be construed against either party due to authorship. Except for the indemnification rights and obligations in this Agreement, nothing in this Agreement gives anyone, other than the parties and any permitted assignees, any rights or remedies under this Agreement.

 

  20.12 Entire Agreement; Modifications; Inconsistencies.

This Agreement and any attachments constitute the entire agreement of the parties as to the subject matter of this Agreement and the Orders, and supersede all prior or contemporaneous agreements, proposals, discussions or correspondence, whether written or oral. This Agreement and any attachment or Order may not be amended or modified except in writing signed by an authorized representative of each party. Any terms on Supplier’s web site, product schedule or other ordering document, or contained in any “shrinkwrap” or “clickwrap” agreement, will not have force or effect if the provision conflicts with the terms of this Agreement, the attachments or Orders. If an inconsistency exists between the terms of this Agreement, and the terms of any attachment or Order, the terms of the attachment or Order will control, except preprinted terms and conditions appearing in any purchase order will have no force and effect. This Agreement may be executed in one or more counterparts, each of which shall be deemed an original, but all of which taken together shall constitute one and the same instrument. Execution of a facsimile copy shall have the same force and effect as execution of an original, and a facsimile signature shall be deemed an original and valid signature.

(Remainder of page is blank. Signature on following page.)

 

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SIGNED:

 

EMBARQ MANAGEMENT COMPANY    SYNACOR, INC.
/s/ David Platt    /s/ Frank J. Codella
(signature)    (signature)
Print Name: David Platt    Print Name: Frank J. Codella
Title: VP- Procurement    Title: Vice President & Sales
Date: 12/04/06    Date: 11/27/04

 

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SCHEDULE A

During the Initial Term, services performed by Supplier for Embarq that are not specified in an Order shall be billed at a rate not to exceed [*] per hour (“Billable Rate”). Supplier may increase the Billable Rate for any Renewal Term by no more than [*] upon mutual agreement of the Parties.

 

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CONFIDENTIAL TREATMENT REQUESTED

 

MSA No.: MSAX063015TPS

 

SCHEDULE B

SUPPLIER DIVERSITY

Supplier will use commercially reasonable good faith efforts to meet a Utilization Requirement of 3%, either annually, or if this Agreement is for a specific term, over the term of this Agreement. The “Utilization Requirement” will consist of socially and economically disadvantaged small business concerns, women small business concerns, and service-disabled veteran-owned small business concerns. Embarq reserves the right to review this requirement and monitor the supplier’s progress annually. Embarq may assist Supplier in tracking and preparing reports with respect to the Utilization Requirement.

For the sake of clarity, commercially reasonable good faith efforts does not include any requirement that Supplier hire any consultant or employee to supervise and/or manage the foregoing efforts, produce any reporting without specific request from Embarq, or require more than a commercially reasonable amount of time for report preparation when specifically requested by Embarq no more than twice per calendar year during the term.

 

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Schedule C

Change in Control Defined

For purposes of this Agreement, a “Change in Control” of an entity means the occurrence of any of the following events:

 

  (i) the direct or indirect sale, transfer, conveyance or other disposition (other than by way of merger, consolidation or transfer of securities entitled to vote generally in the election of directors (“Voting Stock”)), in one or a series of related transactions, of all or substantially all of the properties or assets of such Party and its subsidiaries, taken as a whole, to any “person” (as that term is used in Section 13(d)(3) of the Securities Exchange Act of 1934, as amended (the “Exchange Act”)) other than such Party or a wholly-owned affiliate of such Party;

 

  (ii) the consummation of any transaction or series of related transactions (including any merger or consolidation) resulting in any person becoming the beneficial owner (as determined pursuant to Rule 13d-3 promulgated under the Exchange Act), directly or indirectly, of more than 50% of such Party’s Voting Stock (measured by voting power rather than number of shares); or

 

  (iii) a merger, consolidation or reorganization with respect to which all or substantially all of the individuals and entities who were the beneficial owners of such Party’s Voting Stock immediately prior to such merger, consolidation or reorganization do not, following such merger, consolidation or reorganization, beneficially own, directly or indirectly, more than 50% of the Voting Stock resulting from such merger, consolidation or reorganization.

 

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Exhibit 10.11.2

CONFIDENTIAL TREATMENT REQUESTED

CONTRACT ORDER

TO

MASTER SERVICES AGREEMENT

BETWEEN

EMBARQ MANAGEMENT COMPANY

AND

SYNACOR

This CONTRACT ORDER No. COXX063016TPS to Master Services Agreement No. MSAX063015TPS (the “Agreement”) is between Embarq Management Company (“Embarq”) and Synacor, Inc., a Delaware corporation (“Synacor”). Unless otherwise provided, all terms of this Contract Order are in accordance with the terms of the Agreement.

The parties agree as follows:

 

1. DEFINITIONS

 

       For the purposes of this Contract Order the following definitions apply. Where a definition contained in this Contract Order conflicts with a definition contained in the Agreement, the definition contained in this Contract Order shall govern and control and shall apply solely to this Contract Order. Any term defined in the Agreement and used in this Contract Order will have the same definition as assigned to it in the Agreement.

 

  1.1. C.O. Term ”. The term of this Contract Order shall be the Term, as defined in the Agreement.

 

  1.2. Back-end Interfaces .” All Synacor provided Application Program Interfaces (API).

 

  1.3. “Embarq Data Services .” Embarq offered services consisting of consumer or business data products, and any products and/or services derived therefrom or based thereon, including wireline or wireless services and any data services Embarq offers in the future.

 

  1.4. Embarq Logo ”. The Embarq logos and brands used to market the Embarq Portal(s).

 

  1.5. Embarq Portal(s) ”. Embarq branded portal services delivered to Embarq customers including but not limited to: email, security, personal start page, and other associated products and services. This includes both business and consumer portals and other portals as requested by Embarq.

 

  1.6. Portelus ”. The suite of administration tools provided by Synacor for Embarq to manage the Embarq Portal(s).

 

  1.7.

“Premium Content Bundles”. A grouping of subscription and fee-based content and/or application services requiring a username and password to access from the

 

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  Embarq Portal(s) which may be sold “a la carte” or embedded into an Embarq Data Subscription Account.

 

  1.8. Synacor Services ”. The set of software products, services, and applications and related content, exclusive of network level connectivity, which are included together or bundled and offered by Synacor to its customers from time-to-time during the C.O. Term. The Synacor Services will be provided to Embarq customers together with Embarq Network Services, defined later, to permit those customers to access and experience the public Internet.

 

  1.9. Synacor Tools ”. Synacor provided content publishing and administrative applications, Interfaces and Application Program Interfaces (API).

 

  1.10. “Users” . All Embarq Data Subscribers and all others who are authorized by Embarq to have an Embarq email account.

 

  1.11. “Value Added Services. ” Services which are sold or delivered primarily over the Internet, via any channel. For the purposes of this Agreement, “Value Added Services” include, but are not limited to, content, video on demand, online storage, and enhanced security.

 

  1.12. “Embarq Data Subscriber ”. Any residential or business customer with a monthly subscription to Embarq digital subscriber line (DSL) services.

 

  1.13. “Commercial Launch Date. ” Means the first date on which the Services are generally made available to Users.

 

  1.14. Embarq Wireless Customers. ” Means any residential or business customer with a subscription to Embarq wireless services.

 

  1.15. Territory .” Means the geographic area in the continental United States where an Embarq Affiliate provides wireline local exchange telephone service.

 

2. SYNACOR OBLIGATIONS

 

  2.1. Systems Development and Implementation.

 

  2.1.1. Portal deliverables consist of the following product elements:

 

  2.1.1.1. Embarq Portal(s) with elements of Synacor’s standard portal template branded with Embarq presentation layer (look and feel, color, logos, trademarks, etc .).

 

  2.1.1.2. Initial content to be integrated into the Embarq Portal(s) as provided in Exhibit 1, attached.

 

  2.1.1.3. Synacor agrees, during the Term, to integrate Embarq’s online services into the Embarq Portal(s) [*] . Examples of applicable Embarq Services are the following:

 

  2.1.1.3.1. Account Management or Bill Pay

 

  2.1.1.3.2. Embarq eCommerce site ( www.Embarq.com )

 

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CONFIDENTIAL TREATMENT REQUESTED

 

  2.1.1.3.3. Embarq Business Resource Center site (www.Embarq.com/brc )

 

  2.1.1.3.4. Portal Products

 

  - Embarq Personal Media Link (remote media streaming product)

 

  - Embarq Video Clicks (Video-on-demand product)

 

  - Embarq Media Safe (remote storage product)

 

  - Embarq VOIP web interface

 

  - Embarq voice mail web interface

 

  - Motive Self-Registration (link to self-registration)

 

  - Biz Pak

 

  2.1.1.4. Content publishing and Administration Components;

 

  2.1.1.5. Personalization functionality of Embarq Portal(s) for establishment of User preferences by Embarq Customers;

 

  2.1.1.6. Application Programming Interfaces (“ APIs ”) for unified registration, login and update associated with mutually agreed portal components. Embarq will work in good faith to conform to Synacor’s current API structure (including registration, new account activations, updates, product changes, and service cancellations). Synacor will work in good faith to perform, [*] any reasonable and limited enhancements or modifications to the standard Synacor API structure as necessary in order to assist Embarq to fit its operations support system;

 

  2.1.1.7. [*]

 

  2.1.1.8. Multiple unique portal accounts will be supported per each Embarq Data Subscriber, provided that the number of permitted unique portal accounts per Embarq Data Subscriber shall not exceed the number of email accounts offered per Embarq Data Subscriber; and

 

  2.1.1.9. Embarq Portal(s) content shall be available to visitors without requiring the visitor to register or log-in prior to accessing this content, with the exception of Premium Products, Internet Security Services, E-mail and any content that is required by the content provider to be placed behind login.

 

  2.1.2.

Portal Deliverables . The Embarq Portal(s) deliverable shall be Synacor’s standard portal product with the elements specified in subsection (a) above, together, with User Authentication (the “Portal Deliverable”), customized with Embarq’s color scheme, logo, design elements and “look and feel” elements as determined by the joint Embarq/Synacor development team (the “Appearance Requirements”), which shall be delivered according to a mutually-agreed upon

 

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CONFIDENTIAL TREATMENT REQUESTED

 

timeframe based on the level of functionality desired by Embarq. The Embarq Portal(s) will provide the functionality described in the Synacor Specifications. If Embarq desires additional appearance or functionality for the Embarq Portal(s) from Synacor, the parties will, upon Embarq’s request, negotiate in good faith with respect to additional deliverables and the cost to Embarq for such additional deliverables.

 

  2.2. Portal Administration .

 

  2.2.1 Portelus will allow Embarq to manage via a web interface:

 

  2.2.1.1. User access and subscriptions; and

 

  2.2.1.2. Content areas on the portal pages.

 

  2.2.2. Portal templates display the premium services and Embarq-specified content in unique information ‘panels’. Each panel accepts a content feed, such as weather, daily financial market information, interactive surveys, and other basic content types. These panels can be configured to provide default information on the portal home page, and configured to individual User preferences or subscription settings.

 

  2.2.3. Custom provisioning tools allow administrators to create new User accounts, and add premium content subscriptions to individual accounts. Customer Service Representatives (“CSR”) can be assigned simple administrative privileges to see if an account is active and to create a new account, update existing accounts, and delete accounts or premium services.

 

  2.2.4. Hierarchical permissions make sure that only the Embarq account owner has “parent” administration control over the entire Portelus implementation. Embarq privileges include:

 

  2.2.4.1. Login to administration

 

  2.2.4.2. View statistics

 

  2.2.4.3. Add Users

 

  2.2.4.4. View/Administer Users

 

  2.2.4.5. View User passwords

 

  2.2.4.6. Manage HTML content areas

 

  2.3. Unified Registration and Login

 

  2.3.1. Portelus unified registration and unified login enables Embarq to seamlessly integrate its User profile management Web applications.

 

  2.3.2. Unified Registration . Portelus unified registration allows Embarq to use their existing tools for provisioning User accounts, while at the same time establishing an account in the Portelus database. Such software calls Portelus APIs when customer service representatives sign up new subscriber accounts for Internet services.

 

  2.3.3. Execution . The unified registration process begins when a User is created using Embarq’s User provisioning tool. That process contacts Synacor’s API, which responds with a success or failure message. On success, the User will exist in the Portelus database. In the event of a failure, the CSR should resolve the issue in Embarq’s provisioning tool; if not, Synacor support should be contacted for manual field entry or data resolution.

 

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  2.3.4. The Portelus Registration API uses [*] . This provides programmatic and security flexibility to the function.

 

  2.4. Unified Login . Unified login allows authenticated Users to gain access to the Embarq Portal(s) and e-mail accounts and other integrated applications with one login. Synacor will work with Embarq to implement single sign-on with most Web products. An initial list of integrated applications is set forth on Exhibit 2, which may be amended from time to time.

 

  2.5. Portal Implementation for Embarq. Implementation of the Embarq Portal(s) consists of:

 

  2.5.1. Synacor creates the portal site template

 

  2.5.2. Synacor hosts system back-office infrastructure, premium service, User preference-session management information in its data center

 

  2.6. Product Roadmaps. Synacor shall share its product roadmap with respect to the Synacor Services that Synacor may provide as part of the Embarq Portal(s) over the Embarq Network with Embarq on a bi-annual basis to obtain feedback and comments. Synacor agrees to provide a reasonable notice (a minimum of 60 days) of product and/or service change and/or launches that will impact the Embarq Portal(s). Similarly, Embarq agrees to share its product roadmap on a bi-annual basis, and provide reasonable notice (a minimum of 60 days) of product and/or service change and/or launches that will impact the Embarq Portal(s). Any development necessary for the continuation of services belong to Synacor.

 

  2.7. Business Portal. Synacor shall create a Business Portal to be offered by Embarq to all its Business Embarq Data Subscribers. Users of the Business Portal will have the same content available to them as will be available to Consumer Portal Users. Synacor will create a default Business Portal configuration, i.e., the content elements and configuration the User is presented prior to personalizing the portal, that contains [*] News, Local News, Financial content, Search, Weather, Maps and Directories as well as access to email and cross marketing messages, all determined, created and controlled by Embarq. Synacor and Embarq agree to work cooperatively and collaborate to acquire content that will provide value to and will be of interest to Businesses. All other available content will require the User to employ the standard personalization. Embarq reserves the right to leverage another portal provider, should it deem necessary to accommodate the needs of the business customers.

 

  2.8. Premium Products. Synacor shall collaborate with Embarq to design premium content bundles that address consumer and business interests and meet Embarq’s marketing and budgetary objectives (“Premium Products”). Synacor agrees that Premium Products can be marketed as a la carte consumer offerings and/or as product bundles that can be configured and selectively embedded in various tiered offerings. Examples of Premium Bundles available to Embarq for distribution to Users are attached hereto as Exhibit 3. Synacor’s offering of Premium Products will be subject to the terms and conditions set forth in Exhibit 4.

 

  2.9.

Third Party Content Providers. Embarq reserves the right to work directly with any third party application or content provider for the purposes of procuring and delivering programming, products, and services that meet Embarq customer needs for use with both wireline and wireless services. Synacor agrees to work directly with any such

 

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CONFIDENTIAL TREATMENT REQUESTED

 

  Embarq approved third party content provider and to integrate all content that is not a Premium Product [*] . Synacor will not charge Embarq to integrate Embarq sourced content for which integration is based on content feeds delivered into the Embarq Portal(s) via Synacor’s Content Management System (“CMS”). Other Embarq sourced content including, but not limited to, services requiring custom programming by Synacor and/or services utilizing unified registration and login will be [*] as applicable and specified in Section 5.10 below.

 

  2.10. Wireless Capabilities and Services . During the Term, Synacor agrees to use commercially reasonable efforts to develop and offer to Embarq, no later than June 30, 2007, functionality that will allow Embarq Customers who also have wireless service to access mutually agreed to portions of the Embarq Portal(s) from their wireless handsets. Such capabilities shall include:

 

  2.10.1. [*]

 

  2.10.2. [*]

 

  2.10.3. [*]

 

  2.10.4. [*]

 

  2.11. Internet Security Services .

 

  2.11.1. Synacor will integrate F-Secure’s web-scanning engine into the Embarq Portal(s) upon Embarq’s request. The provision of this service will be subject to F-Secure’s Service Level Definition, Special Terms for Online Scanner, and End User License Agreement attached hereto as Exhibits 5, 6, and 7 respectively.

 

  2.11.2.

Security Suite Services Components. Each License and PC Key will provide access to the latest release of Synacor’s Consumer Internet Security Suite (provided by F-Secure). This suite currently consists of the following components: Virus & Spyware protection, Firewall, Spam and Phishing

 

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  protection, automated software and virus signature upgrades, standard side grade (detects and/or removes competing security products at install of F-Secure’s security products) support for removing competitive programs on install, and Parental Control (for Consumer customers) and Access Control (for Business customers). The components of the security suite may change from time to time, but regardless of those changes, F-Secure will make its most current and advanced consumer security offering available to Embarq throughout the Term of this Agreement. Multiple PC installations will be supported with each License. The total number of PC installations per License may not exceed [*] installations per Embarq Data Subscriber account.

 

  2.11.3. Commercial Free Music Radio. If Embarq so chooses, Synacor will incorporate a 40 genre commercial free music radio service into the Embarq Portal(s). The monthly fee Synacor will charge Embarq for this service will be [*] . This pricing model is predicated on Embarq marketing a private MusicNet Subscription Music service or services.

2.12.

 

  2.12.1. Promotional Support. Synacor will provide Embarq with on going promotional support to assure maximum adoption of Email, the Embarq Portal(s) and premium services by Embarq Customers. Such support will take the form of materials and guidance in the construction of promotions supporting these products.

 

  2.12.2. Launch Support. Synacor will provide materials and guidance in support of:

 

  2.12.2.1. [*]

 

  2.12.2.2. [*]

 

  2.12.2.3. [*]

 

  2.12.2.4. Synacor will assist in development of IVR and “on hold” scripts which would include a mention of the Embarq Portal(s), email and premium services for Embarq call centers

 

  2.12.2.5. Embarq may employ Synacor materials and guidance to support its launch of the Embarq Portal(s).

 

  2.12.2.6. Synacor will provide start page programming and functionality to support promotional activities such as customer daily/weekly prize entries.

 

  2.12.3. On-going:

 

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  2.12.3.1. Promotional Campaigns—Synacor, at its option, will from time to time design and implement periodic marketing promotions supporting the Embarq Portal(s) and/or Premium Content Bundles each calendar year. [*]

 

  2.12.3.2. [*]

 

  2.12.3.3. [*]

 

  2.12.3.4. Synacor will assist Embarq in the development of IVR and “on hold” scripts to support the Embarq Portal(s), email and Premium Content Bundles for Embarq call centers.

 

  2.13. Embarq Email Service—Features and Functionality. Synacor will build, deploy, maintain, and support an Embarq branded email service. The services will incorporate the following features and functionality:

 

  2.13.1. Easy-to-use, intuitive Web mail User interface consistent with and comparable to existing competitive interfaces.

 

  2.13.2. Support for full RFC-compliant POP protocol

 

  2.13.3. Wireless device support (including access to email and contacts, calendar, and related content via mobile device with standard mobile web browser over WAP or HTTP protocol). Synacor will make wireless Email service features available to Embarq Data Subscribers by no later then June 30, 2007. Access to the Embarq Portal(s) through wireless devices and all other Embarq Email Service Features and Functionality listed herein will be available to Embarq Data subscribers on the Commercial Launch Date.

 

  2.13.4. Commitment to maintain, throughout Term, competitive User features such as HTML messages, large attachments (10 megabytes), contacts/address book, contacts and calendar sharing both publicly and restricted, inline spell checking and other features driven by AJAX or similar technologies providing dynamic right-click menus, roll-over informational pop-outs, and competitive AJAX-related technologies.

 

  2.13.5. Large mailboxes (1 gigabyte standard storage, with a practical upper storage limit mutually agreed upon by the Parties)

 

  2.13.6. Robust filtering rules capable of features such as forwarding, filtering based on headers, subject to, from, body, attachments, and other variables. Auto-sorting into designated folders or tags. Ability to auto-delete messages based on filter criteria.

 

  2.13.7. Anti-virus, anti-spam, anti-phish, and anti-scam filtering consistent with and comparable to industry standards; ability for User to set and manage filtering levels within interface; ability to auto-file or tag identified messages to junk or similar folder; ability to auto-delete such detected messages.

 

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  2.13.8. Search Technologies. Ability to search within messages, contacts, and calendars based upon headers, subject, to, from, body, and other variables.

 

  2.13.9. Organization. Ability to view threaded conversations. Ability to organize by folder and by tags. Ability to drag and drop items among elements. Ability to resize panes. Ability to preview messages in preview pane via AJAX or similar technologies. Ability to dynamically detect and act upon dates, email addresses, and URL’s within messages. Ability to store Drafts and track Sent messages.

 

  2.13.10. Security. Ability to access content via secure channel such as SSL (Secure Socket Layer). Ability to block HTML-based images by default but permitting User to choose to load such content.

 

  2.13.11. Topology. Ability for Embarq and User to create and manage parent and child account hierarchies with associated control mechanisms through API and web-based administrative interface. Ability of parent to manage and control child accounts such as adding, deleting, and modifying.

 

  2.13.12. Administrative API and web-based interfaces which will permit Embarq to provide Tier 1 and 2 support to consumers.

 

  2.13.13. Synacor shall provide Tier 3 support.

 

  2.14. Exclusivity . During the C.O. Term, Synacor and Supplier Affiliates may not offer, market or sell directly to consumers and businesses within the Territory any of the following wireless or wireline services, regardless of the technology used to deliver the service: (1) voice services, including any applications that provide voice service over a high speed internet access connection; (2) high speed internet access services; and (3) video television services (“Prohibited Services”). However, for the sake of clarity, the following services are not Prohibited Services: (1) video, audio or text instant messaging; (2) video, audio or text chat services; (3) video, audio, text or photo sharing services; (4) video, audio or text social networking services; (5) video, audio or text blogging services; and/or (6) Internet video services. Synacor’s violation of this provision will be deemed a material breach of this Agreement, and Embarq may terminate this Agreement immediately upon learning of the violation with no additional liability to Embarq. Notwithstanding the foregoing, nothing herein prevents Synacor from providing services to customers to enable such customers to sell any non-Synacor-branded product whatsoever to any of their consumers or customers, even if such products sold using the Synacor services are Prohibited Services.

 

  2.15. Technical Support. Synacor will operate the Services at the levels and performance and to provide Embarq with technical support services in accordance with the Service Level Agreement (“SLA”) in Exhibit 8 attached hereto.

 

3. EMBARQ OBLIGATIONS

 

  3.1. Delivery of Embarq Portal(s). Embarq shall, [*] deliver the Embarq Portal(s) over the Embarq network to the modem or other customer premises equipment (the “CPE”) of Users. Embarq shall, [*] provision and install any required CPE at each User’s location.

 

  3.2. Marketing of the Embarq Portal(s). Embarq is responsible for selling, advertising, promoting, and marketing the Embarq Portal(s).

 

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  3.3. Embarq Network. Except as otherwise provided in this Contract Order, Embarq shall, [*] provide, install, manage, and maintain the networks and system infrastructure (including, without limitation, the Embarq system, Embarq network and CPE) necessary for the delivery of the Embarq Data Services to the Users. Embarq shall, [*] also provide connectivity, including Internet transit, for the Embarq Portal(s) over the Embarq network and facilities.

 

  3.4. Distribution Channels. Embarq will determine in its sole discretion the distribution channels through which the Embarq Portal(s) will be made available.

 

  3.5. Forecasts . Embarq will provide Synacor with an annual forecast by month for Users. Updates will be provided throughout the year in the event the forecast materially changes. Any failure by Embarq to meet a forecast provided to Synacor under this Section will not be deemed a breach of this Agreement and will not result in any Embarq liability.

 

4.   JOINT OBLIGATIONS

 

  4.1. Account Management. Synacor and Embarq shall, each at its own expense, supply resources to support account management and reconciliation activities between the two parties’ databases. These activities will be performed on a timely basis, and any disputes will be resolved through the escalation processes. Each Party shall have a designated account/product management team and will make available all technical and operational information personnel and resources to develop, deploy and operate the Embarq Portal(s).

 

  4.2. The Parties intend to support the relationship contemplated hereby with regular meetings where information relevant to the delivery of the Embarq Portal(s) will be shared.

 

5.   PRICING

 

  5.1. Portal Pricing/Fees. Beginning on the Commercial Launch Date of the Embarq Portal(s) pursuant to and continuing throughout the Term, Embarq of shall pay Synacor [*] . Within [*] days after the end of each calendar month, Embarq will provide to Synacor [*] for the purposes of validation of the portal fee payment to Synacor.

 

  5.2.

[*]

 

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[*]

 

  5.3. Portal Development & Integration Fee (Non Re-occurring Expense). Embarq shall pay to Synacor a Development Fee of [*] for the development of both the Consumer and Business Embarq Portal(s). Half the Development Fee will be payable within [*] business days after execution of an Agreement and the balance will be due within [*] business days after commercial launch of the Embarq Portal(s), Premium Products and Internet Security Services. The Commercial Launch Date will be the date upon which the said services are available to Users in accordance with the Service Level Agreement, on a commercial basis (i.e. not a beta, limited availability, or other test offering). [*]

 

  5.4. Search and Advertising Revenue Share .

 

  5.4.1. Search Revenue Share. Revenue sharing between Synacor and Embarq for searches executed through the Embarq Portal(s) will be as provided in the Search Revenue Sharing Addendum, attached hereto as Exhibit 9. Embarq hereby agrees that the Search Services described in the Search Revenue Sharing Addendum shall be incorporated as features into the Embarq Portal(s).

 

  5.4.2.

[*] Embarq may, but is not required to, permit advertising on the Embarq Portal(s), and may control the type and amount of permitted advertising. Only Synacor and Embarq may provide advertising within the Embarq Portal(s) to the extent that Embarq authorizes any such advertising. Embarq shall receive [*] of Net Advertising Revenue. “Net Advertising Revenue” includes all e-commerce revenue, and revenue from all video advertising, banner advertising, and other forms of advertising that appear on or within the Embarq Portal(s), including but not limited to: email, security, personal start page, and other associated products and services less any cost associated with placement, insertion and administration of such advertising. For clarity, Net Advertising Revenue does not include revenue covered by the Search Revenue Sharing Addendum. This arrangement will not preclude Embarq from placing advertisement for their own products and service or those of their subsidiaries and affiliates [*] . Synacor will provide advertising services to Embarq, which may include, without limitation, e-commerce, video, banner advertising and other forms of advertising. Embarq may approve or disapprove any marketing, advertising or messaging to Active Users within the Embarq

 

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  Portal(s) or used in targeting Active Users outside the Embarq Portal(s). Specifically prohibited is the marketing, advertisement or messaging of competitive telecommunication, information or entertainment services, including but not limited to voice, video, data or wireless services. Synacor agrees not to sell or provide any Embarq Portal(s) customer lists to any third party. The general guidelines regarding appropriate advertising is attached hereto as Exhibit 10, which may be amended from time to time by Embarq. Embarq shall have the right to request that Synacor remove any advertising that conflicts with an existing advertising relationship of Embarq, is not consistent with the guidelines set forth in Exhibit 9, or if an Embarq Customer files a formal complaint with a regulatory or law enforcement agency regarding such advertisement. Synacor shall disable advertising services provided by such advertisement from the Embarq Portal(s) within [*] days after receiving written notice from Embarq.

 

  5.5. Integration of [*] . Synacor will integrate [*] that are made available to Synacor and Embarq such as [*] into the Embarq Portal(s). In no case will any [*] be added to the portal or will Synacor use products from a [*] without prior written approval from Embarq, which approval will not be unreasonably withheld.

 

  5.6. Email Monthly Fees. The monthly fees charged Embarq by Synacor to provide Email Service, as described above, will consist of the following:

 

  5.6.1. Embarq shall pay Synacor [*] through out the Term of this Agreement. Embarq will provide to Synacor the actual [*] for the purposes of validation of the monthly email fee payment to Synacor. Embarq may offer up to [*] email accounts per Embarq Data Subscriber [*] . Additional email accounts will be provided by Synacor at a rate of [*] .

 

  5.6.2. Embarq shall pay Synacor [*] to cover the cost of telecommunications bandwidth to support the Email, Portal, Internet Security, and Premium Product Services.

 

  5.6.3. The monthly flat rate fee of [*] stated in item (a) of this Section is based on the assumption that the average storage per mailbox [*] . If average storage per mailbox exceeds [*] , Synacor shall charge Embarq [*] .

 

  5.6.4. Synacor will assist Embarq in establishing and will implement and maintain email policies which maximize mailbox size efficiency.

 

  5.7.

Email Service Development Fee (Non-Recurring Expense): Embarq shall pay Synacor a one-time Development Fee of [*] for the development of Consumer and Business email products utilizing up to [*] available domain name(s) specified by Embarq. Should Embarq desire Synacor to create a vanity email product for its business customers, the Parties will negotiate a separate written addendum to this Contract Order. Embarq agrees to pay [*] within ten (10) business days after execution of an Agreement and the balance will be due within ten (10) business days after commercial launch of the Embarq Portal(s), Premium Products and Internet Security Services. The Commercial Launch Date will be the date upon which the said services are available to Users in accordance with the Service Level Agreement, on a

 

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  commercial basis (i.e. not a beta, limited availability or other test offering). [*]

 

  5.8. Wireless Portal Pricing. [*] Any applicable wireless portal fees will be mutually agreed upon prior to the general availability of the wireless portal feature and will not exceed [*] .

 

  5.9. Premium Bundle Pricing . In the event Embarq elects to make any Premium Content Bundle, as currently specified in, or subsequently added to, Exhibit 3 below, available to Embarq Data Subscribers, each month, Synacor shall bill Embarq for an amount determined by multiplying the number of Subscription Accounts (as defined below) in a given month by the monthly fee associated with the applicable Premium Content Bundle subscribed to by such Subscription Account. For purposes herein, a “Subscription Account” is defined as an Embarq Data Subscriber [*] . The number of Subscription Accounts shall be counted by Synacor as of the last day of each month unless otherwise agreed to by the Parties in writing. Synacor will provide the count of Subscription Accounts within five days after the end of each calendar month.

 

  5.10.

Carriage Fees. Embarq may, from time to time, choose to utilize Synacor Services for the distribution of Value Added Services sourced by Embarq itself or under contract with third parties which are offered either separately or as part of Embarq Data Services (“Embarq Sourced Services”). If such Embarq Sourced Services are offered separately then Embarq shall pay Synacor Carriage Fees each month defined to be [*] . If such Embarq Sourced Services are offered as part of Embarq Data Services then Embarq shall pay Synacor Carriage Fees each month defined to be [*] . An example of how Carriage Fees are computed is attached hereto as Exhibit 11. [*] For purposes herein, a “Subscription Account” is defined as an Embarq Data Subscriber who is [*] .

 

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  The number of Subscription Accounts shall be counted by Synacor as of the last day of each month unless otherwise agreed to by the Parties in writing.

 

  5.11. Security Suite Price Schedule. The prices listed below represents [*] schedule with [*] on the number of Embarq Portal(s) subscribers that can activate the Internet Security Suite of Services and is calculated based on a Embarq Portal(s) subscriber count of [*] . If the total Embarq Portal(s) Subscriber count is either above or below the Embarq Portal(s) Subscriber Range, the monthly fee schedule detailed below will be adjusted [*] the Embarq Data Subscriber count is either less than or greater than the boundaries of the Subscriber Range defined in the previous sentence.

 

   

[*]

 

   

[*]

 

   

[*]

 

   

[*]

 

   

[*]

6. BILLING

 

  6.1. Synacor provides billing recognition and billing components. This is achieved by the following:

 

  6.1.1. Integrated Billing, [*]

 

  6.1.2. Credit Card

 

  6.1.3. Manual Billing via Customer Service Representatives

 

  6.2. Synacor logs every premium service subscription/cancellation transaction that passes through the Portelus system. Synacor will deliver that data to Embarq, via the following modalities at Embarq’s discretion:

 

  6.2.1. [*]

 

  6.2.2. [*]

 

  6.2.3. An e-mail notification to a CSR (email once a day with a new subscriptions list)

 

  6.2.4. Pulled from Synacor’s API when needed

 

  6.2.5. Sent to Embarq in another standard or proprietary format for input into their billing program

 

  6.3. Premium Products and Internet Security Services will also be integrated into the Embarq Portal(s) and unified with Embarq email login as well as integrating the billing of Premium Products Bundles with Embarq billing and a credit card billing service.

 

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  6.3.1. Synacor and its partner F-Secure will provide training support for security, both at initial launch and ongoing.

 

  6.3.1.1. Synacor and its partner F-Secure will customize training as requested by Embarq

 

  6.3.1.2. Synacor and its partner F-Secure will provide refresher training as requested and at all major releases or functionality updates

7. OPERATIONS

 

  7.1. Customer Care Obligations. Customer care responsibilities are as provided in Exhibit 12, attached.

 

  7.2. Planning . Both Parties will advise each other in writing of any network, software and services version releases and updates as far in advance as is commercially reasonable, and shall share with the other Party any other relevant information as to modifications to features of the Embarq Portal(s) controlled by that Party, in accordance with the meeting schedules described in Section 4.2. Both Parties will meet quarterly for reviews. For new products and services Synacor will map out timelines by month.

 

  7.3. Training . Training and development: (which apply to Email, Portal, Premium Products and Internet Security Services):

 

  7.3.1. Training Content and Technical Support materials will be developed and delivered by Synacor

 

  7.3.1.1. Drafts forwarded to Embarq’s training department on or before November 1, 2006

 

  7.3.1.2. Technical Support materials will be delivered to Embarq on or before December 1, 2006

 

  7.3.1.3. Initial training materials and support for Synacor security services will be delivered to Embarq on or before December 1, 2006

 

  7.3.1.3.1. All security training will be customized as directed by Embarq

 

  7.3.1.3.2. Synacor will provide refresher training upon request and immediately upon major software releases or functionality updates

 

  7.3.2. Customization and localized content developed jointly by Embarq and Synacor on or before November 1, 2006

 

  7.3.2.1. Edits and final copy provided by Embarq 2 weeks prior to first training date

 

  7.3.2.2. Materials will be provided by Synacor

 

  7.3.3. Delivery provided by Synacor at Embarq’s location

 

  7.3.3.1. Embarq should have facilities and equipment available; Synacor will provide access to all applicable portal and support systems test environments

 

  7.3.3.2. Embarq will provide training evaluation and participant satisfaction statistics for feedback and quality assurance purposes.

 

  7.3.3.3. A Synacor Training Consultant will be available for classroom or webinar delivery.

 

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  7.3.3.4. The Training Consultant can provide single or multiple Train-the-Trainer sessions or Agent sessions.

 

  7.3.3.5. [*]

 

  7.4. Network and Connectivity . [*] for the exchange of all relevant traffic generated by the delivery of the Embarq Portal(s). Embarq will be responsible for all network issues, including but not limited to [*] , provisioning, network integrity, central office issues, backhaul, customer services, and all support of network issues occurring on the Embarq Network. The Parties agree that bandwidth usage associated with services not currently in the Embarq Portal(s) may have significant costs to Synacor and in such cases the Parties will address those costs in good faith negotiations at the time of inclusion of such services.

 

  7.5. Service Changes . In the event either Party makes changes to its service which affects the ability of the other Party to provide service to the Embarq Portal(s) Customers as envisioned herein, the Party making the change agrees to evaluate any new processes to ensure that they will function appropriately with the other Party’s systems, and will include the other Party in the testing of the new functionality to verify that the new processes are working properly. Synacor will notify EMBARQ in writing of any changes to be made to the Embarq Portal(s), Security Software, Premium Bundles, or any other change impacting Embarq customers 60 days prior to making such changes. Embarq will be given a minimum of 2-weeks to test the changes prior to implementation, with the right to delay implementation if issues are encountered in Embarq testing.

 

  7.6. Break/Fix . In the event that Synacor makes any changes pursuant to its Portelus Service, which affects the Embarq Portal(s) Customers services, Synacor agrees to include Embarq in the evaluation of any new processes to ensure that it will function appropriately, in accordance with the Change Management Process set forth in Exhibit 13. Synacor will include the other Party in the testing of the new functionality to verify that the new processes are working properly.

 

  7.7. Privacy/Conditions of Use . Each Party will retain its own separate privacy policies, which policies will be consistent with each other, and which will independently govern that Party’s provision of service to the Embarq Portal(s) Customer. Terms and Conditions of Use for the access service will be mutually agreed upon. All other User policies relating to the use of the Internet and the Embarq Portal(s) (e.g. acceptable use, web site usage, free web space, and community guidelines), will be mutually agreed upon and materially the same as the policies used by Synacor in connection with the Synacor Services.

 

  7.8. Security . The Parties agree that network and services security issues are of the utmost importance to each Party, and the Parties agree to provide corporate security contacts for coordination of security issues. The Parties agree to cooperate reasonably with each other on security issues, including but not limited to:

 

  7.8.1. “Phisher” sites and emails;

 

  7.8.2. Spam (incoming and outgoing);

 

  7.8.3. Denial of service attacks;

 

  7.8.4. Criminal use of the Embarq Portal(s), including, but not limited to, identification of the offending User;

 

  7.8.5. Credit card or other payment fraud; and

 

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  7.8.6. Any other issue identified by either Party in good faith as a critical security issue.

 

  7.9. Internet Security Services Support. Should Embarq so choose, Synacor and F-Secure will train Embarq’s Tier 1 technical support personnel and provide continuously updated online support and product information tools. F-Secure will provide Embarq Tier 2 and Tier 3 in accordance to the Service Level Definition attached hereto.. Synacor and F-Secure will work with Embarq to integrate the Internet Security Services support tools with Portal and email support tools prior to launch of Embarq Portal(s). The integrated support tools provided will be accessed via single-sign-on by authorized Embarq data technicians. Synacor agrees to ensure that Embarq has access to all available F-Secure support tools, including but not limited to knowledge bases, FAQs, diagnostic tools, and web-based scanning engines.

 

  7.10. Personnel . Synacor will designate a manager as the primary point of contact for Embarq with regards to the matters contained in this Agreement. Embarq will designate a similar primary contact person within Embarq who will be the primary point of contact for Synacor with regards to the matters contained in this Agreement.

 

  7.11. Re ports.

 

  7.11.1. Synacor will provide reports in accordance with Exhibit 7 attached.

 

  7.11.2. Reports will be available online through Portelus.

 

  7.12. Customer Account Maintenance and Data Exchange.

 

  7.12.1. Embarq and Synacor will work together to design, develop and implement API processes to support account activation (registration), account maintenance/updates, product changes, and cancellations of service.

 

  7.12.2. Embarq and Synacor will work together to design, develop and implement API processes to support the data technician support tools described in sections 7.19 and 7.20 of this Order.

 

  7.12.3. [*]

 

  7.12.4. [*]

 

  7.12.5. All maintenance/update, and cancellation records shall include the unique Embarq identifier to allow Synacor to properly locate and identify the customer account in the Synacor system and perform the change request.

 

  7.12.6. Both parties shall provide a minimum of 60 calendar days advance notice for any changes to the maintenance and registration API processes. If development is required by either party, the parties will work together to determine a reasonable delivery date.

 

  7.12.7. Both parties will provide the ability to conduct regression testing for any of the established processes.

 

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  7.12.8. Any Embarq customer information provided to Synacor will be deemed Embarq Confidential Information and handled by Synacor in accordance with Section 10 of the Master Services Agreement.

 

  7.13. Authentication Security. Synacor will authenticate Users logging into the Portal per the username and password established at the time of registration of the account. Synacor will maintain username/password database, and provide functionality through a customer, self-service Portal Account Management tool available to authenticated subscribers. This self-service tool will provide, but is not limited to, the capability for the customer to change passwords, change username/email address, add mailboxes, and delete mailboxes.

 

  7.14. Network Architecture. Embarq will be responsible for all aspects of the Embarq System and Network infrastructure facilities from the Service Subscribers’ CPE through connectivity to the Internet. Embarq shall provision the Embarq Portal(s) for Service Subscribers and shall control all DHCP servers and routers necessary for that function. Additionally, Embarq will provide and manage a block of IP addresses sufficient to meet the demands to provision the personal computers of Service Subscribers. Synacor will be responsible for all aspects of the Synacor Services infrastructure facilities, hosting, caching and software used by Synacor to provide the Synacor portion of the Embarq Portal(s).

 

  7.15. Systems Interfaces. Both parties will develop and implement systems and interfaces as necessary to provide functionality necessary to the other party to perform its duties and responsibilities in accordance with the SLA.

 

  7.16. Systems Roadmaps. Both parties agree to provide an overall systems roadmap with respect to the Embarq Portal(s) that the parties may provide over the Embarq Network with the other Party on a bi-annual basis to obtain feedback and comments. Both Parties agree to keep these systems roadmaps in the strictest confidence, and shall not disclose such information shared. In addition, both Parties agree to provide reasonable notice of systems and/or service changes and/or launches with detailed requirements. These launches will require that both teams agree to timelines, approach and project details and agree to supply the other Parties with resources to support these efforts. Any development necessary for the continuation of services belong to Synacor.

 

  7.17. Infrastructure . Each Party will bear its own costs of agreed upon infrastructure enhancements to enable the two companies to exchange order, billing, and account maintenance information, and reports, including but not limited to (1) an automated maintenance file transfer process, and (2) an automated billing reconciliation process.

 

  7.18. Intentionally Omitted

 

  7.19. Synacor will provide APIs and/or on-line, integrated support tools to be utilized by Embarq Data Technicians for Tier 1 and Tier 2 Support for Email, Security, and the Portal. Such tools will provide the following functionality and will be available to EMBARQ at time of launch:

 

  7.19.1. Password Look-Up Functionality — will enable the data technician to look-up password to assist customers who have forgotten passwords.

 

  7.19.2. Password Reset — will enable the data technician to ‘reset’ or change a customer’s password in real-time.

 

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  7.19.3. Add a Mailbox to a Primary Customer Account—will enable the data technician to add a secondary mailbox to a Primary Customer Account—up to the maximum mailboxes allowed per a single subscriber account.

 

  7.19.4. Delete a Mailbox from a Primary Customer Account—will enable the data technicians to delete or remove a secondary mailbox from a Primary Customer account.

 

  7.19.5. Change the Primary Mailbox—will enable the data technician to change the Primary Mailbox on the account. This includes making the Primary mailbox a secondary mailbox and making a secondary mailbox a primary mailbox on the account.

 

  7.19.6. Move a Mailbox—will enable the data technician to move a mailbox from Primary Account to another.

 

  7.19.7. Update or change customer information—enable the data technician to change customer information captured in the Synacor system. Information to include, but is not limited to, customer name, customer telephone number, Account Type (Residential or Business), Account Service (if offering premium levels of service), and any other EMBARQ customer information captured within the Synacor system.

 

  7.19.8. Reactivate Accounts—will enable the data technician to reactivate accounts that are ‘active’ in the EMBARQ system but have been deactivated in the Synacor system—will reactivate Email service, Portal access, and security software services.

 

  7.19.9. Deactivate Accounts—will enable the data technician to deactivate accounts that are ‘active’ in the Synacor system, but have cancelled service in the EMBARQ system—will deactivate email service, Portal Access, and security software services.

 

  7.19.10. Email Issue Resolution—Synacor will provide tools necessary to troubleshoot and resolve common email issues.

 

  7.19.11. Security Software Issue Resolution—Synacor will provide tools necessary to troubleshoot and resolve common Security Software issues.

 

  7.19.12. Portal Issue Resolution—Synacor will provide tools necessary to troubleshoot and resolve common issues encountered by customers with the Portal.

 

  7.19.13. The data technician support tools outlined above will utilize account look-up functionality based on telephone, email address, or account number or username.

 

  7.19.14. In all cases where Embarq Data Technicians or Customer Service Reps are updating customer account information via the support tools provided by Synacor, Embarq will assume the responsibility of verifying the customer’s identity per Embarq standard practices.

 

  7.19.15. Synacor will provide an Agent Management Tool, to be administered by Embarq designated management. Such tool will allow Embarq management to grant and remove access to the Support Tools provided by Synacor for Tier 1 and Tier 2 Support as outlined above. Such tool will be provided to Embarq at time of launch.

 

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CONFIDENTIAL TREATMENT REQUESTED

 

  7.19.16. Synacor will work with Embarq to integrate via API interface the above outlined support tools into the Embarq data technician desktops. In addition, these support tools can be accessed via Synacor provided URL by authorized parties.

 

  7.20. Tier 3 Support

 

  7.20.1. Synacor will provide a ticket escalation system/process to be utilized by Embarq data technicians when issues are encountered related to the Portal, email, and security software that cannot be resolved through Tier 1 or Tier 2. Synacor will provide 24/7 support and will adhere to the SLA.

 

  7.20.2. Account Creation/Registration: Synacor will work with Embarq and/or Embarq appointed 3rd party vendor to design, modify and incorporate installation processes for new High-speed Internet customers related to new account activation, email account creation, and security software download and set-up.

 

  7.21. Customer Service . Embarq will provide “first-line” customer service via interactive voice response (“IVR”) or customer service representative to Users, including all inquiries with respect to installation disks, account maintenance, network level service, service provisioning and billing or any other functionality or services provided by or on behalf of Embarq. In addition, Embarq will provide Tier 1 and Tier 2 support, including all inquiries with respect to email, Portal, and security to the extent that tools are provided in the matrix outlined above. Synacor will provide Tier 3 support via a ticket escalation system or phone escalation as outlined in Exhibit 11 of this document.

8. OWNERSHIP AND LICENSES

 

  8.1. Interface Brand and Content .

 

  8.1.1. As between Synacor and Embarq, Synacor will have full and exclusive right, title and ownership interest in and to Synacor Properties (as defined in Exhibit 4), Synacor Content, Synacor Tools, the Back End Interface and the Intellectual Property Rights therein, and Embarq will have full and exclusive right, title and ownership interest in and to Embarq Content, Embarq Brand Features, and the Intellectual Property Rights therein.

 

  8.1.2. Embarq will control all aspects of the Embarq Portal(s) and will brand the Embarq Portal(s) only using Embarq trademarks, although Embarq may include a notice that the Embarq Portal(s) is powered by Synacor.

 

  8.1.3. Embarq will have complete editorial control, with respect to the placement and content, advertising, and any language within the Embarq Portal(s).

 

  8.1.4. [*]

 

  8.2.

Grant of License by Embarq . Embarq hereby grants to Synacor during the term of this Contract Order a non-exclusive, non-transferable, non-sublicenseable, royalty-free, worldwide license under all of Embarq’s Marks (as defined below) to use, reproduce,

 

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CONFIDENTIAL TREATMENT REQUESTED

 

publicly display, publicly perform, distribute and transmit the Embarq Brand Features on the Embarq Portal(s) in the manner described in this Contract Order, and for any other use for which Synacor receives prior written approval from Embarq, subject in each case to compliance with any and all Embarq Brand Guidelines.

 

  8.3. Grant of License by Synacor . Synacor hereby grants to Embarq during the term of this Contract Order a nonexclusive, non-transferable, non-sublicenseable, royalty-free, worldwide license under all of Synacor’s Marks to use, reproduce, publicly display, publicly perform, distribute and transmit Synacor Brand Features and Synacor Content on the Embarq Portal(s) in the manner described in this Contract Order, and in connection with the distribution, marketing and promotion of the Embarq Portal(s), subject in each case to compliance with any and all Synacor Brand Guidelines.

 

  8.4. Trademark Restrictions . The mark owner may terminate the foregoing license if, in its reasonable discretion, the licensee’s use of the marks tarnishes, blurs or dilutes the quality associated with the marks or the associated goodwill and such problem is not cured within 20 days of notice of breach; alternatively, instead of terminating the license in total, the owner may specify that certain pages of the licensee’s website may not contain the marks. Title to and ownership of the owner’s marks shall remain with the owner. The licensee shall use the marks exactly in the form provided and in conformance with any Brand Guidelines. The licensee shall not take any action inconsistent with the owner’s ownership of the marks, and any benefits accruing from use of such marks shall automatically vest in and accrue to the benefit of the owner. The licensee shall not form any combination marks with the other party’s marks.

 

  8.5. Content Standards . Each party agrees to display mutually agreeable trademark and copyright notices or legends of the other party when using such other party’s Brand Features. Each party shall in advance submit to the other party the proposed placement of such notices or legends (including, without limitation, the place and manner of incorporation into electronic media or transmissions), and such other party shall have the right to approve the same.

 

  8.5.1. Embarq shall not provide any Embarq Content, and Synacor shall not provide any Synacor Content that is created and developed solely by Synacor, that: (a) infringes any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy; (b) violates any law, statute, ordinance or regulation (including without limitation the laws and regulations governing export control, unfair competition, antidiscrimination or false advertising); (c) is defamatory, trade libelous, unlawfully threatening or unlawfully harassing; (d) is obscene, harmful to minors or child pornographic; (e) contains any viruses, Trojan horses, worms, time bombs, cancelbots or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information; or (f) is materially false, misleading or inaccurate. For the sake of clarity, for the purposes of this Section 8.51, Synacor Content shall not include any Content provided by Synacor Providers.

 

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CONFIDENTIAL TREATMENT REQUESTED

 

  8.5.2. Synacor shall not provide any Synacor Owned Content that violates any law.

 

  8.6. Reserved Rights . Without limitation of the foregoing, each party reserves all rights other than those expressly granted in this Contract Order, and no licenses are granted except as expressly set forth herein and each party shall retain all right, title and interest in and to its logos and product and service names and trademarks (the “Marks”), technology and other intellectual property (including without limitation, in the case of Synacor, the tools, templates, frameworks or other software owned or licensed by Supplier and used in connection with the Service (the “Software”) and Services). Neither party shall take any action inconsistent with such ownership. This is a contract for services only. All Software, hardware and other technology used to provide the Services will be installed, accessed and maintained only by or for Supplier and no license therein is granted to Embarq. Embarq shall not use Supplier’s Marks, Software or Services in any manner except as specifically provided herein.

 

  8.7. Link License . Embarq grants to Synacor a non-transferable, non-exclusive, royalty-free license to use the Embarq Marks on the Synacor websites and to hyperlink the Synacor websites to the Embarq websites selected by Embarq (the “Embarq Links”), provided that Embarq approves in advance all uses of the Embarq Marks on the Synacor website as further described in this paragraph 8.7.

 

9. POST-TERMINATION OBLIGATIONS.

 

  9.1. Upon notice of termination of this Contract Order by Embarq for any reason or upon Embarq’s provision of a notice of nonrenewal to Synacor, at Embarq’s request Synacor agrees to assist in the transition of EMBARQ customer email, Portal Homepage, Security, and Premium Services away from Synacor hosted services to Embarq or to a third party designated by Embarq. In addition, the parties agree that during a Transition Period, the parties will continue to be bound by and perform in accordance with this Contract Order, and Synacor will continue to assist Embarq as provided above and Embarq will continue to pay for the Services. Synacor’s assistance in this transition during the Transition Period will be provided [*] . Such support includes, but is not limited to:

9.1.1 Whitelist of the designated Embarq partner IP ranges to allow access to Synacor servers and Webmail interfaces.

9.1.2 Provide ongoing lists or access to Embarq customer usernames and passwords, including primary and secondary designation and username and passwords per account.

9.1.3 Disable the Synacor hosted Portal for EMBARQ customers effective with the beginning of the migration period.

 

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CONFIDENTIAL TREATMENT REQUESTED

 

9.1.4 Redirect EMBARQ customers attempting to log-in to any Synacor—hosted application (Portal, Webmail, etc.), to a URL to be provided by Embarq. Redirection to continue throughout the length of the migration period.

9.1.5 Provide access to all email messages, address books, and mail folders for migration to the new Portal Partner. (i.e., IMAP interface or other agreed upon method of access)

9.1.6 Allow email forwarding for migrated customers for 6 months after the account has been migrated.

9.1.7 Continue operational support and business as usual for all ‘non-migrated’ customers and supporting processes throughout the migration period. Including, but not limited to, Technical Support Tools, API processes to support account updates and cancellations, reconciliation activities, reporting tools, and other day-to-day operations.

 

  9.2. Within 30 days after the end of the Transition Period, Synacor will return to locations designated by Embarq any Embarq-Owned Property.

 

  9.3. Within 90 days after the end of the Transition Period, Synacor will invoice Embarq for any final amounts due under this Contract Order. Embarq will pay undisputed portions of all amounts reflected in the invoice within 45 days of Embarq’s receipt of the invoice.

 

  9.4. After the Transition Period, the parties will discontinue making any statements or taking any action that might cause third parties to infer that any business relationship continues to exist between the parties under this Contract Order, and where necessary or advisable, inform third parties that that Parties no longer have a business relationship under this Contract Order.

 

  9.5. For a period of three (3) years after the expiration or other termination of this Contract Order, Synacor agrees that it will not directly target any Users, or use any Embarq Data to target any Users, to switch from their Embarq high-speed internet service to a broadband data service offering sold by Synacor or by a Synacor marketing partner. The foregoing shall not apply to any of Synacor or Synacor’s marketing partner’s general advertisements, or a User that switches of his or her own volition.

 

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CONFIDENTIAL TREATMENT REQUESTED

 

SIGNED:

 

EMBARQ MANAGEMENT COMPANY     SYNACOR, INC.
/s/    David Platt     /s/    Frank. J. Codella
(signature)     (signature)
Print name: David Platt     Print name: Frank. J. Codella
Title: VP - Procurement     Title: Vice President of Sales
Date: 12/4/06     Date: 11/27/06

 

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CONFIDENTIAL TREATMENT REQUESTED

 

Exhibit 1

Initial Content to be Integrated into the Embarq Portal(s)

 

    

Category

  

Description

  

Provider

  

Refresh

Rate

  

Rev.

Share

     Directories                    
   Yellow & White Pages    Online search functionality   

[*]

   Realtime   
   Maps    Maps & Directions    [*]    Realtime   
   Restaurant Search    Search tool    [*]    Realtime   
(ii)    Search Services    Web search    [*]    Realtime    See “Advertising Addendum”
(iii)    Horoscopes    Online horoscopes    [*]    Daily   
(v)   

[*] Headline News service:

¨ National News

¨ World News

¨ Sports News

¨ Entertainment News

¨ Health News

¨ Business and

     Finance News

¨ Science & Technology

  

Text, pictures, videos, and audio, [*] - English & Spanish language. When a User clicks on a news story or video the User will remain within the portal. [*] video content will generally be delivered at an encoding rate of at least 300kbs.

Sports sub categories:

   [*]    between every 20 minutes and 1.5 hours   

 

25

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CONFIDENTIAL TREATMENT REQUESTED

 

    

Category

  

Description

  

Provider

  

Refresh

Rate

  

Rev

Share

     

Baseball, Basketball, Hockey, Golf, Auto Racing, Football, Soccer, Boxing and Tennis

 

Business & Finance sub categories: Market snapshot, Market movers (top gainers/losers) Most active portfolio tracking & personal finance stories from [*]

 

Business & Finance sub categories: Market snapshot, Market movers (top gainers/losers) Most active portfolio tracking & personal finance stories from [*]

 

Entertainment sub categories: Box office snapshots, Top movies, entertainment news and gossip from [*] updated daily

        
   Photo   

[*]

[*] - store, share and develop digital pictures plus subscribers will receive 15 free prints and two free rolls developed. Embarq will receive a one-time bounty of [*] for each sub that selects the free offer or subscribes to additional service from [*] .

   [*]    N/A   
(vii)    Local    Local news, events, lottery results, restaurants & entertainment and shopping based on Zip code - Local news from News papers across North America,    [*]    Realtime-News/Gas Prices Daily -Events/ Lottery    [*]
              

 

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CONFIDENTIAL TREATMENT REQUESTED

 

    

Category

  

Description

  

Provider

  

Refresh

Rate

  

Rev.

Share

(viii)    Music news.            
      News & Top ten ranking   

[*]

  

weekly

hourly

  
(ix)    Searchable TV listings    by Zip Code    [*]    Daily   
(x)    Local Movie Listings.    by Zip Code    [*]    Daily   
            Daily   
   Video trailers       [*]    weekly   
(xi)    Financial Markets & Stock Quotes    Major indexes (Dow, Nas * S&P) and individual equities and Funds    [*]    20 minutes   
(xiii)    Games Channel    Aggregation of games related content    [*]    weekly   
(xiv)    Spanish content    News in Spanish (selectable by User)    [*]    20 minutes   
(XV)    Downloadable Toolbar (branded to Embarq)    Toolbar which attaches to web browsers and provides quick access to search and other customizable features    Synacor    customized & changeable by User   
(xvi)    Household Management    Account management, restricting access, spending limits & bill presentment features    Synacor    N/A   
(xvii)    Quick links    Application which allows Users to setup links & store username & passwords for easy access    Synacor    N/A   

 

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CONFIDENTIAL TREATMENT REQUESTED

 

Exhibit 2

Vendors Integrated

The vendors listed below represents the snapshot of the Parties content relationships.

This list will change as vendors are both added and deleted from time to time.

Synacor Content Relationships

Family Premium Services

[*]

Educational Services

[*]

Movie Service

[*]

Music Services

[*]

Premium Game Services

[*]

Premium Sports

[*]

Utility Services

[*]

 

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CONFIDENTIAL TREATMENT REQUESTED

 

News/ Information

[*]

[*] Services

[*]

Embarq Content Relationships

[*]

 

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CONFIDENTIAL TREATMENT REQUESTED

 

Exhibit 3

Premium Bundles

Premium Products: Synacor shall collaborate with Embarq to design premium content bundles that address consumer interests and meet Embarq’s marketing and budgetary objectives. To this end, Premium Products can be marketed as a la carte consumer offerings and/or product bundles can be configured and selectively embedded in various DSL tiered offerings to enhance their perceived value and consumer appeal.

 

  a. Premium Bundles . The following Premium Bundles are examples of the products available to Embarq for distribution to Users. Synacor will work with Embarq, prior the Commercial Launch and throughout the Term of this Agreement, to design Premium Content Bundles that meet Embarq business objectives:

 

  (i) Family Bundle . The Family Bundle shall include all of the following:

 

   

Encyclopedia Britannica —Unlimited access to the updated 32-volume Encyclopedia Britannica, plus: Britannica’s Student & Concise encyclopedias, thousands of exclusive video and audio clips

 

   

Shockwave Gameblast —100 popular premium online and downloadable games

 

   

American Greetings —Print and Send Greeting cards and access to member’s only online greeting cards

 

   

Clever Island —Focuses on the educational skills that are most important to a child’s development, including language, numbers, spatial reasoning, logic, and critical thinking. Activities are designed by leading experts in education and child development to be engaging, powerful, and fun

 

   

Fox Sports —Video clips and highlights from all the professional leagues, NASCAR and college athletics as well as the “Best Damn Sports Show Period.”

 

   

Weather.com —Local, regional and national video weather reports and special feature categories. (Subject to approval by Weather.com.)

 

   

Major League Baseball —Access to GameDay Audio (listen to every game played that day), Condensed Video Games, Post Game Highlights, MLB Custom Cuts and MLB Radio.

Cost to Embarq per DSL Subscriber: [*]

 

  (ii) Educations Bundle The Education Bundle shall include the following:

 

   

Encyclopedia Britannica —Unlimited access to the updated 32-volume Encyclopedia Britannica, plus: Britannica’s Student & Concise encyclopedias, thousands of exclusive video and audio clips

 

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CONFIDENTIAL TREATMENT REQUESTED

 

   

Clever Island —Focuses on the educations skills that are most important to a child’s development, including language, numbers, spatial reasoning, logic and critical thinking. Activities are designed by leading experts in education and child development to be engaging, powerful and fun

 

   

I Know That —allows children from ages 2 to 12 to discover the magic and power of lifelong learning skills. All activities are highly interactive, and use state of the art web multimedia including heavy animation, sound, and digitized children’s voices.

 

   

Nutshell Math Essential -

 

   

Hundreds of math topics explained in Multimedia Listen & ViewTM format.

 

   

Hear the teacher’s voice. See the teacher’s handwriting.

 

   

Quizzes with detailed answers to help students prepare for tests and track their improvements.

 

   

Available for Middle School Math / Pre-Algebra, Algebra 1, Algebra 2, and Geometry

 

   

Boston Test prep -online SAT prep Course makes the preparation process easy and quick.

 

   

Practice with over 2500 SAT style questions

 

   

Evaluate strengths and weakness immediately

 

   

Study with more than 30 audio/video lessons

Cost to Embarq per DSL Subscriber: [*]

 

  (iii) Games Bundle The Games Bundle shall include the following:

 

   

IGN Insider

 

   

Lego PC Games

 

   

Atari Classics Games

 

   

Sega Classic Games

 

   

Yummy Games —popular parlor games, PC Games and on-line games.

 

   

Portable Gaming Magazine (Empyrean)

  Cost to Embarq per DSL Subscriber: [*]

 

  (iv) Subscription Music Services:

 

  i. Embarq Music2Go

 

   

MusicNet —Unlimited song download service which includes unlimited song downloads to WMP 10 supported portable devices and personal computers from over 2,000,000 tracks; as well as commercial free radio and video. Subscribers can also purchase tracks.

Cost to Embarq: [*]

 

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CONFIDENTIAL TREATMENT REQUESTED

 

  ii. Embarq Music (non portable):

 

   

MusicNet —Unlimited song download service which includes unlimited song downloads to WMP 10 supported personal computers from over 2,000,000 tracks; as well as commercial free radio and video. Subscribers can also purchase tracks

 

   

Sync Magazine — From Zinio (Synacor may include additional Magazines)

 

       Cost to Embarq: [*]

 

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CONFIDENTIAL TREATMENT REQUESTED

 

Exhibit 4

PREMIUM SERVICES & CONTENT DISTRIBUTION ADDENDUM

TO

SYNACOR MASTER SERVICE AGREEMENT AND CONTRACT ORDER

If any provision of this Addendum conflicts with a provision of the Master Services Agreement or the Contract Order, the provision of the Master Services Agreement or Contract Order, as applicable, shall control. Capitalized terms used but not defined in this Addendum shall have the meanings ascribed to them in the Master Services Agreement or the Contract Order.

1. Premium Content. The content to be distributed hereunder may be obtained by Synacor (the “Synacor Content”) and/or by Embarq (the “Embarq Content”). The Synacor Content and the Embarq Content are hereinafter referred to collectively as the “Content”. Distribution rights to the Synacor Content will be obtained by Synacor from third party content providers (each individually a “Synacor Provider” and collectively, the “Synacor Providers”) for the non-exclusive distribution by third parties including, but not limited to, Embarq. The Embarq Content will be owned by Embarq or licensed by Embarq from third party Content providers (each individually an “Embarq Provider” and collectively, the “Embarq Providers”). The Embarq Providers and the Synacor Providers are hereinafter referred to collectively as the “Providers”.

2. Users, Registration Pages. It is intended that the Content will be accessed by Users through the System described in Section 3 below. Synacor may require the use of user interfaces or other identification verification methods in order for the Users to access the Content. As may be determined by the parties and subject to revision during the Term as the parties may determine, System web pages and/or Content will be hosted and served by Synacor or Embarq, subject to the approval of Synacor.

3. Content Hosting and Delivery System. Synacor will maintain a User registration and login system that is integrated with its content provisioning solution (the “System”) which will be used to control User access to the Content and to manage the updating and delivery of the Content to the User. Depending upon the System implementation for Embarq, as such may be revised during the Term by consent of the parties, hosting and serving of Content may be provided by Embarq, Embarq Providers, Synacor and/or by Synacor Providers. To the extent that Synacor Provider’s or Embarq Provider’s systems are used to host or serve Content, the service levels and availability of such systems for Users will be no lower than the service levels and the availability of such systems to other content distributors or consumers. With Embarq’s prior written consent, Synacor can: (i) offer new Content which it has obtained for distribution; (ii) create and modify bundles of Content to be made available to Users; (iii) edit or modify the editorial content and design of the web pages with which the consumer interacts in order to access the Content; and (iv) remove any or all of the Content from availability to Embarq’s Users. Synacor shall take all commercially reasonable steps necessary to implement any such Embarq decisions as soon as is reasonably practicable; provided, however, that where Embarq requests that any specified piece of Content be removed from the System, Synacor shall remove such title or titles from the System as expeditiously as possible, and in all events within seventy-two (72) hours after receipt of notice from Embarq.

4. Subscriber Billing. User billing will be the sole responsibility of Embarq, except any transactions that Embarq directs Synacor to offer via credit card billing.

5. Terms of Use. In order to complete his or her registration as a subscriber, each User will be required to electronically accept the Terms of Use (“TOU”) as mutually agreed by Synacor and Embarq.. Prior to acceptance of the TOU, Synacor shall present each User with the opportunity to review and agree to the TOU. Synacor shall not amend, modify or otherwise change the TOU without the consent of Embarq, which will not be unreasonably withheld or delayed, provided, however, that the terms of the TOU may be amended, modified or otherwise changed by Synacor as necessary to comply with the requirements of any Synacor Provider or applicable law.

6. Licenses.

 

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CONFIDENTIAL TREATMENT REQUESTED

 

(a) Subject to the provisions of the Master Services Agreement, the Contract Order, this Addendum and all other amendments, addendums, schedules and/or exhibits to the Master Services Agreement (hereinafter referred to collectively as the “Agreement”), Synacor grants to Embarq during the Term, a limited, non-exclusive, non-transferable, right and license to: (i) transmit and distribute individual copies of the Synacor Content, solely for purposes of distributing the Synacor Content to Users located in the United States who are subscribers to Embarq’s internet services; and (ii) use and utilize such Synacor and Synacor Provider trademarks, logos and other works which are protected by intellectual property rights laws (the “Synacor Properties”) in connection with the distribution of Content to Users pursuant to this Agreement. Embarq expressly agrees that it shall not, and shall not permit any third party to, duplicate, copy, modify, amend, add to, delete from or otherwise make any change whatsoever in the Synacor Content or otherwise violate any intellectual property rights in the Synacor Content including but not limited to copyrights of third parties therein.

(b) Subject to the provisions of the Agreement, Embarq grants to Synacor during the Term, a limited, non-exclusive, non-transferable, royalty-free right and license to: (i) transmit and distribute individual copies of the Embarq Content, solely for purposes of distributing the Embarq Content to Users located in the United States who are subscribers to Embarq’s internet services; and (ii) use and utilize such Embarq and Embarq Provider trademarks, logos and other works which are protected by intellectual property rights laws (the “Embarq Properties”) in connection with the distribution of Content to Users pursuant to this Agreement. Synacor expressly agrees that it shall not, and shall not permit any third party to, duplicate, copy, modify, amend, add to, delete from or otherwise make any change whatsoever in the Embarq Content or otherwise violate any intellectual property rights in the Embarq Content including but not limited to copyrights of third parties therein.

(c) As to individual pieces of Content, the rights and licenses to use such Content as granted herein shall expire upon the expiration or earlier termination of the agreement pursuant to which distribution rights and license to such Content were obtained. Either party (the “Terminating Party”) shall have the right to terminate this Agreement immediately as to any particular Content upon notice to the other party: (i) if the Terminating Party reasonably believes the distribution of such Content exposes it to potential legal liability; or (ii) in the event a Synacor Provider or Embarq Provider ceases to operate a site, produce or distribute such Content.

7. Proprietary Rights.

(a) Subject to the rights and licenses granted in the Agreement, Synacor (and its licensors including but not limited to the Synacor Providers) retains all rights, title and interest in and to all copyrights, trademarks, trade names, logos, patents and other intellectual and proprietary rights in and to the Synacor Content. No title to or ownership of any Synacor Content and/or any part thereof is hereby transferred to Embarq or any third party. As between Embarq and Synacor, Embarq agrees that Synacor is the sole owner of the System and all technology, software and other intellectual property used by Synacor in connection with the performance of this Agreement and that Embarq shall make no claims thereto. Embarq shall comply with all reasonable requests of Synacor to protect the proprietary rights of Synacor and its licensors.

(b) Subject to the rights and licenses granted in the Agreement, Embarq (and its licensors including but not limited to the Embarq Providers) retains all rights, title and interest in and to all copyrights, trademarks, trade names, logos, patents and other intellectual and proprietary rights in and to the Embarq Content. No title to or ownership of any Embarq Content and/or any part thereof is hereby transferred to Synacor or any third party. Synacor shall comply with all reasonable requests of Embarq to protect the proprietary rights of Embarq and its licensors.

(c) All licenses, rights, title, interest and intellectual property rights of any kind in and to the Content are entirely owned by and reserved to the applicable Provider and may be used by the Provider in such manner as the Provider may choose. Without limiting the foregoing, each party hereby assigns to the applicable Provider all right, title and interest in the Content provided by the Provider, together with the goodwill attaching thereto, that may inure to such party in connection with this Agreement or from such party’s use of the Content hereunder. Each party agrees to execute and deliver to the other party, as requested, any documents required to register it as a registered user of any Content provided by the other Party and to follow any instructions of the other party providing the Content as to the use of any Content. Each party agrees that it will not and will not assist any third party to register or attempt to register any trademark, trade name or other intellectual property right related to any Content or any derivation or adaptation thereof or any work, symbol, design or mark which is so similar thereto as to suggest a relationship with any Provider or affiliate of a Provider. Each party agrees that it will not, nor will it assist any third party to, challenge the validity or ownership of any patent, copyright, trademark, or other

 

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CONFIDENTIAL TREATMENT REQUESTED

 

intellectual property registration of any Content. If a party breaches any provision of this section, such party agrees that it will, at its expense, immediately terminate the unauthorized activity and promptly execute and deliver to the party that provided the Content, as requested, such assignments and other documents as required to transfer to the Provider all rights to the registrations, patents or applications involved.

 

8. Content Provider Requirements.

(a) Embarq agrees to utilize the User interfaces or other identification verification methods of the System, as described in Section 3 of this Addendum, without modification, including but not limited to framing or co-branding, unless Embarq has obtained the prior written consent of Synacor to do otherwise.

(b) Embarq acknowledges and agrees that the look, feel, size and placement of any Synacor Content on the User access web pages (and any change or modification thereof), as described in Section 2 of this Addendum, is subject to Synacor’s approval, which may include terms, conditions and restrictions on the use of such Synacor Content or which may be withdrawn at any time.

(c) Consumer access to the Content will be included as part of a premium Embarq Internet service package which may be offered as part of a premium tier of Internet service or at an additional charge payable by the User. Embarq will not, at any time, permit access to the Synacor Content by any person via the general Internet or other access method other than through Synacor’s System.

(d) Neither Synacor nor a Synacor Provider shall have any liability in the event a Synacor Provider exercises its rights to terminate the rights and licenses to use Synacor Content as provided in Section 6(c) of this Addendum.

(e) Embarq agrees that Synacor has the right to withdraw all Content upon termination of the Agreement without liability after any applicable Transition Period and, after such Transition Period, to provide for the seamless migration of any Users or subscribers to Synacor Content to the Synacor Provider.

(f) Without the consent of the other Party, neither Party will: (i) send any interstitials, pop-up windows, or other messages or files to the User during the time in which any the other Party’s Content is displayed, or (ii) sell any advertising in, on, or related to the other Party’s Content, including but not limited to banners, buttons, links, streaming audio or streaming video advertisements. Neither Party may use the name, logo or any of the proprietary marks of the other Party’s content Providers in any sales, advertising or marketing materials without the written consent of the Party providing the content.

(g) To the extent a Provider has been given third party beneficiary rights in an Agreement with Synacor, such Provider is deemed a third party beneficiary to the Agreement solely for purposes of enforcement of the provisions of this Agreement relating to such Provider’s Content and that any such Provider may, in its sole discretion, take any and all action, including but not limited to commencing any legal action, to enforce its rights pursuant to this Agreement. Each such Provider may audit the books and records of the parties solely relating to such Provider’s Content, upon reasonable notice and at such Provider’s expense, not more frequently than quarterly during the term of the Agreement and for a period of two years thereafter and to take extracts from and/or make copies of such records.

9. Synacor Fees. The fees payable by Embarq to Synacor in connection with the provisions of this Addendum are set forth in Exhibit 5 to the Contract Order.

 

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CONFIDENTIAL TREATMENT REQUESTED

 

Exhibit 5

Service Level Definition (SLD)

TABLE OF CONTENTS

 

1. Purpose

     38   

2. Scope of the Services

     38   

2.1 End User Software Maintenance

     38   

2.2 Service Hosting Maintenance

     38   

2.3 Service Monitoring

     38   

2.4 Guaranteed Service Availability

     38   

2.5 Service Support

     38   

2.6 Service After Hours Support

     39   

2.7 Service Training

     39   

2.8 Service Documentation

     39   

2.9 Service Change Management Reporting

     39   

2.10 Optional Services

     39   

3. Changes to SLD

     39   

4. Processes and Procedures Related to This SLD

     40   

Call Management Process

     40   

5. Metrics

     40   

Metrics Reporting

     40   

6. Support and Service Availability

     40   

6.1 Service Request

     40   

6.2 Problem Escalation

     40   

6.3 First Level Support

     40   

6.4 Levels of Support

     41   

6.5 Support Responsibilities

     41   

 

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CONFIDENTIAL TREATMENT REQUESTED

 

6.6 Support Availability

     41   

6.7 Support Response Time

     41   

6.8 Support Request Severity Definitions

     43   

6.9 Service Availability

     44   

6.10 Service Unavailability

     45   

6.11 Service Unavailability compensation

     45   

 

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CONFIDENTIAL TREATMENT REQUESTED

 

1. Purpose

The purpose of this Service Level Definition (SLD) is to describe an arrangement between the Company and F-Secure on delivering technical services, at specific levels of support at an agreed-upon cost.

2. Scope of the Services

The following services are provided by F-Secure to the Company in accordance with Security as a Service™ delivery. All services and related material are provided in English language unless specifically otherwise stated or agreed.

2.1 End User Software Maintenance

Maintenance of End User Software of the Service consists of generic and necessary maintenance minor Upgrades, Updates, troubleshooting, research, development and expenses related to the process. Company is at all times entitled to request that the most updated End User Software is made available to End User.

2.2 Service Hosting Maintenance

Maintenance of the Service hosting environment: This consists of infrastructure establishment, administration, system upgrades, updates, configuration and hosting of services. Preventative maintenance shall be performed as necessary within the limits of Service Availability definitions, described in Section 6.9 of this SLD.

2.3 Service Monitoring

This consists of monitoring the Service according to the rules defined in this SLD document. F-Secure will inform the Company on all unexpected changes to service levels. In case F-Secure notices anything critical, it will inform the Company about possible effects to the Service. F-Secure reports on all other recognized issues through regular reporting.

2.4 Guaranteed Service Availability

This consists of providing the availability of the Service according to the rules defined in this SLD document. If F-Secure is unable to maintain the Service Availability at guaranteed level, F-Secure shall compensate the Service Unavailability to the Company according to the Service Unavailability Compensation table in Section 6.11.

2.5 Service Support

Service support for the Company with target response times, following any support request submitted via F-Secure approved official communication channel, is handled within the limits of

 

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CONFIDENTIAL TREATMENT REQUESTED

 

Support Availability and Support Response Time definitions defined in Sections 6.6—6.8 of this SLD document.

2.6 Service After Hours Support

All requests for support for non-business hours shall be deemed to be After-Hours Support. F-Secure will provide After-Hours Support included in the Service to the Company, for the severity A- and B- Level incidents as defined in Sections 6.6—6.8 of this SLD document.

2.7 Service Training

Training shall be provided in connection of each change of prime Service version number. Training will be conducted in a maximum of two (2) training sessions / Service prime version number. Key operators and selected personnel shall be trained. Retraining (classified as additional training) shall be provided as needed. Training shall include End User Software functionality and usage, special features, and support request generation. F-Secure training department requires a minimum of 3 weeks notice from the Company prior to any training dates. All reasonable requests for training will be provided at no additional cost to Embarq.

2.8 Service Documentation

Generic documentation of the Service will be provided for the Company. This Documentation includes Frequently Asked Questions (FAQ), user instructions, customer service guide and other instructions related to End User Software.

2.9 Service Change Management Reporting

New or changed processes, practices, or policies that affect the Company and that have an impact on the Service shall be presented to the Company to understand, learn, and follow.

2.10 Optional Services

Except as otherwise provide in this Contract Order, additional services not set out herein shall be subject to a separate fee and Parties’ separate mutual agreement.

3. Changes to SLD

This SLD will evolve over time, with additional knowledge of the Service requirements, as well as the introduction of new services into the support portfolio provided by F-Secure Corporation.

At Company’s option there will be an opportunity on a quarterly Quality Meeting basis to review and suggest changes to this SLD subject to mutual agreement and understanding.

In the event F-Secure Corporation changes the SLD, F-Secure Corporation will notify Embarq sixty days prior to implementation of such changes.

 

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CONFIDENTIAL TREATMENT REQUESTED

 

4. Processes and Procedures Related to This SLD

Call Management Process

F-Secure’s problem-ticket system will be used by all support team levels (where approval and technical access has been granted and is available) to record and track all problem reports, inquiries, or other types of requests received by support. This provides F-Secure with the ability to provide metrics with regard to this SLD.

5. Metrics

Metrics Reporting

Regular reporting will be provided by F-Secure to the Company on available metrics as related to Service performance. These reports are produced by F-Secure’s Service monitoring and problem-ticket systems on Service Availability and Service Support Response times, which will in detail measure F-Secure’s management performance against SLD targets and Service management process.

F-Secure shall present reporting monthly on standard Quality Meetings between F-Secure and the Company, unless otherwise mutually agreed. Tools for monitoring the status of the Service and viewing the reports are made available to the Company via F-Secure Service Provider PartnerWEB.

F-Secure/Synacor will also provide monthly reporting on application downloads, activations and utilization.

6. Support and Service Availability

6.1 Service Request

For the purposes of this SLD, a Service Request is defined as a request for support to existing End User Software or a request for support that involves information of the Service.

6.2 Problem Escalation

For the purposes of this SLD, a Problem Escalation is defined as a request to fix a problem in existing End User Software or report a problem in the functionality of the Service.

6.3 First Level Support

The Company shall be responsible for providing Level-1 support for the Service to End Users. This consists of i) handling and responding to questions regarding technical support, ii) order processing, iii) use of the End User Software and iv) accepting and responding to problem calls from End Users relating to the Service.

End Users are not allowed to contact F-Secure’s support resources directly to report a problem.

 

40


CONFIDENTIAL TREATMENT REQUESTED

 

6.4 Levels of Support

F-Secure will provide Level-2 and Level-3 support for the Service to the Company: This consists of accepting and responding to Service Requests and Problem Escalations from authorized representatives of the Company with regard to problems reported by End Users or Company personnel that cannot be resolved by the Company and resolving reported problems as set forth in this SLD. All problem escalation and requests must be logged through the designated F-Secure help desks and in accordance to mutually agreed processes.

This is support provided by the appropriate F-Secure help desk Level-2 support when it receives the request from the Company. This represents generalist professional support. If this level of support cannot resolve the request, it is passed to F-Secure’s Level-3 support, which represents advanced support specialists.

6.5 Support Responsibilities

F-Secure will provide the necessary and mutually agreed requested documentation, information, and knowledge capital to the Company prior to the start of support of End User Software.

F-Secure will use its own appropriate help desk to provide Level-2 support, including creating problem tickets and work orders and assigning responsibility to the appropriate Level-3 F-Secure resources.

F-Secure will use its own appropriate internal group to provide Level-3 server, network, and infrastructure support services.

Once a support request has been submitted, F-Secure will make itself available to work with the Company support resource assigned to the support request and will attempt to resolve the problem on first instance of the support request.

The Company will log all information from F-Secure required to establish contact, document the nature of the problem and provide all information required to open a support request, including End User Software diagnostics.

6.6 Support Availability

F-Secure will receive and process support requests submitted via separately designated official communication channels on the time zone of F-Secure’s office (as set out on Section 1 of F-Secure’s Delivery Agreement with Synacor) as set forth in the table below:

 

Help Desks

  

Hours

Standard Coverage

   8:00 a.m. to 6:00 p.m. PT during normal business days

After-Hours Coverage

   All other times

6.7 Support Response Time

The calculation of response time begins when the support request is logged in F-Secure problem-ticketing system and ends when the technical support personnel submit the first human response to the Company.

F-Secure will respond to submitted support requests as set forth in the table below:

 

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CONFIDENTIAL TREATMENT REQUESTED

 

Severity    Target Response Time   

Roles and Responsibilities

A- Level    Target time for the first
response is within one (1)
hour
  

•      Incident must be reported via telephone by the Company representative who is authorized to make Problem Escalations

 

•      F-Secure is working on the incident full time 24h/7d

 

•      The Company’s required personnel is present and reachable 24h/7d

 

•      In the first response the reporting intervals of problem solving, with the schedules for incident handling, will be agreed upon together with the Company.

B- Level    Target time for the first
response is within twelve
(12) hours
  

•      Incident must be reported via telephone by the Company representative who is authorized to make Problem Escalations

 

•      F-Secure is working fulltime on the incident during local business hours

 

•      The Company’s required personnel is reachable during local business hours (8:00 a.m.-6:00 p.m.)

 

•      In the first response the reporting intervals of problem solving, with the schedules for incident handling, will be agreed upon together with the Company.

M- Level    Target time for the first
response is within two (2) consecutive business days
  

•      Incident must be reported using F-Secure approved official communication channel as agreed with the Company.

 

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CONFIDENTIAL TREATMENT REQUESTED

 

6.8 Support Request Severity Definitions

F-Secure and the Company can jointly use their reasonable discretion to classify together a reported problem into a different severity category during or after Service Request or Problem Escalation, if needed.

A- Level:

Critical problem of immediate urgency that has direct and significant impact on minimum of [*] of the Company’s End Users using the Service.

 

   

Event that significantly disrupts or threatens to disrupt the Service.

 

   

Event that significantly affects the availability of the Service.

 

   

Consistent or repeating degradation of performance that impairs the Service.

 

   

No workaround or resolution for the problem is available at the time.

B-Level:

Urgent problem that has an impact on several of the Company’s End Users using the Service.

 

   

Event that disables certain functions of the Service.

 

   

Event that affects significant amount of End Users using the Service.

 

   

No workaround or resolution for the problem is available at the time.

Monitor- Level (M- Level):

General problems that are incidents or events and do not have a significant impact on the Service or End Users using the Service.

 

   

End User Software or Service malfunction or error occurring on End User environment.

 

   

Enhancement request for End User Software or Service.

 

   

Requests for general information of the Service.

 

43

[*] = CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.


CONFIDENTIAL TREATMENT REQUESTED

 

6.9 Service Availability

F-Secure guaranteed availability of the Service hosting environment is [*] in one (1) Service Period as determined by the following formula:

Uptime = (Total Time 1 -Down Time 2 )/Total Time x 100%

 

   

The Service Period is one (1) calendar month.

 

   

Total Time is the total count of the minutes of the Service Period.

 

   

Down Time is the total count of minutes of the period when the Service is unavailable.

 

   

Following Service break events are not to be calculated as Down Time or Service Unavailability: Standard Service Window used or partly used, Inevitable Service Breaks, everyday scheduled system backups, maintenance breaks that are shorter than 5 minutes and occur maximum seven (7) times per week, breaks that are due to problems in the Internet and/or breaks due to force majeure events, cf. annex 6 Clause 20.

 

   

Standard Service Window is the first Tuesday of the month starting from 23.00 and ending 06.00 (CET +1). Standard Service Windows are used only when necessary and on each service window End Users are not necessarily affected nor full time period of the service window used. F-Secure will inform the Company five (5) business days before in F-Secure Service Provider PartnerWEB about the Standard Service Window.

 

   

Occasionally F-Secure has to perform service breaks in other than Standard Service Window periods. This is required to rectify a fault or deploy critical patches from 3 rd party hardware or software manufacturers in order to maintain current service levels of the Service. These breaks are called as Inevitable Service Breaks and they can also occur outside Standard Service Windows and last all together maximum of two (2) hours during the Service Period.

 

1  

Total Time = Available total time in minutes. Service period of the total elapsed time, within a full calendar month, consisting of 24 hours per day, 60 minutes per hour.

 

2  

Down Time = Down time in minutes. Down Time shall commence upon the Service unavailability automatically detected by F-Secure Service monitoring systems or by a Problem Escalation of the Company to F-Secure’s support of a fault condition which prevents full or partly utilization of the Service and shall end when the Service is again available to the Company’s and the fault ticket has been logged as complete and reported to the Company by the servicing technician.

 

44

[*] = CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.


CONFIDENTIAL TREATMENT REQUESTED

 

6.10 Service Unavailability

If the Availability of the Service does not meet the targets set in this SLD during the Service Period, F-Secure will compensate the unavailability to the Company, in form of a rebate on the monthly Service price in the following periodical Service invoice as set below:

 

   

The measurement period for the compensation is one (1) calendar month. Measurements apply from the first full month following the implementation date.

 

   

Service compensation requests must be issued as Service quality reclamation notice in writing within two (2) months following the affected measurement period.

 

   

F-Secure measurements, tests, logs and reports shall be the basis for calculating the actual Service availability as further defined in this SLD. Company shall however have the right to make its own measurements of the Service availability. The test arrangements will be gone through in standard Quality Meetings, if necessary. If any differences are found, a workgroup will be set up and the reasons for the differences will be verified.

 

   

If the Company requests additional tests, and the tests show that the Service availability meets the targets, F-Secure has the right to charge the costs of the tests from the Company.

 

   

F-Secure will not give any guarantees concerning the availability of the Service for the End User due to the uncertainties of the intermediate network and/or the nonconformities of the End User environment.

 

   

F-Secure will not compensate any Service degradation if it has not been able to meet the targets set on this SLD due to activities of the Company or not being directly responsible of the degradation.

6.11 Service Unavailability compensation

The following compensations are used in case of the Unavailability of the Service hosting environment or part of the Service:

[*]

 

45

[*] = CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.


CONFIDENTIAL TREATMENT REQUESTED

 

Exhibit 6

Annex to F-Secure Service Delivery Agreement; Special Terms for F-Secure Online Scanner.

 

  1. PARTIES AND EFFECTIVE DATE

 

     This annex of the Agreement constitutes a valid part of the Agreement between the Parties specified in the first page of the Delivery Agreement. The terms and conditions set out herein shall apply only to the product application designated in section 2 hereunder.

 

  2. OBJECT OF THE ANNEX

 

     The following product application shall be the object of this annex (hereinafter referred as “Tool”)

 

   

F-Secure Online Scanner

 

  3. GRANT OF RIGHTS

 

     Subject to the terms of the Agreement and this annex, F-Secure hereby grants to the Company under all applicable intellectual property rights a non-exclusive, non-transferable, time-limited, royalty-free license to Tool to;

 

  i) customize/modify the Tool strictly in accordance with, and only to the extent set out in, official ‘F-Secure Online Scanner Customization Guide’ provided to the Company

 

  ii) copy and make available the Tool to end users via Internet (either from Company’s server or via web link from F-Secure server), and

 

  iii) grant sublicenses to end users in its own name and account. Any use of the Tool by an end user shall be made subject to prior acceptance of the manufacturer’s end user license terms embedded to the Tool.

 

     F-Secure reserves all rights not expressly granted to the Company or the end user of the Tool.

 

  4. LIMITATION OF LICENSE

 

     Except for separately agreed CD-Rom distribution, if any, the Tool may only be made accessible to end user via such functionality in Company Internet page and Company shall not deliver the Tool code in a form directly accessible to end users. Company is allowed to use the Tool only for promotional and marketing purposes and is specifically forbidden to do the following (and as further defined in F-Secure Online Scanner Customization Guide):

 

   

offer the Tool as an additional or billable service,

 

   

require registration of an end user prior to use of Tool,

 

   

bundle Tool with other software or services,

 

   

not to distribute the installation package of Tool.

 

  5. SUPPORT AND MAINTENANCE

 

     Company shall be responsible for providing end user support to end users using the Tool and obtaining necessary skills and resources thereto (‘first level support’). F-Secure shall provide second level support to the Company according to its general practices similar to then current “F-Secure Standard Support” in relation to any technical problems relating to the Tool. F-Secure may, but is under no obligation to, update, correct defects and/or further develop the Tool according to its sole discretion. F-Secure shall make available to the Company any Updates and Upgrades to the Tool.

 

  6. DISCLAIMER OF WARRANTY

 

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CONFIDENTIAL TREATMENT REQUESTED

 

     In addition to the terms disclaiming warranty, set out in set out in F-Secure Security As A Service general terms, section 14; F-Secure does not warrant that the Tool or any portion thereof is error-free. The Tool is not designed to offer continuous protection. This disclaimer of warranty constitutes an essential part of the license granted hereunder.

 

  7. TERMINATION

 

     This annex is co-terminus with the Agreement. In addition to the termination provisions of the Agreement, either Party may elect to terminate this annex upon thirty (30) days written notice to the other Party. Upon termination of this annex, any license granted in accordance to this annex shall immediately terminate and the Company agrees to destroy all copies of the Tool and cease using any off the rights granted to it under this annex.

 

  8. LIMITATION OF LIABILITY

 

     In addition to the terms on liability set out in set out in F-Secure Security As A Service general terms, section 15; under no circumstances and under no legal theory, contract, or otherwise, shall F-Secure or its supplier or resellers be liable to the Company or any other person for any direct, indirect, special, incidental, or consequential damages of any character including, without limitation, damages for loss of goodwill, work stoppage, computer failure or malfunction, or any and all other commercial damages or losses even if F-Secure and/or its suppliers have been informed of the possibility of such damages, or for any claim by any other party.

 

  9. OTHER TERMS

 

     Except to the extend otherwise stipulated in this annex, the terms and conditions set out under clauses 1, 4-7, 9, 12.1, 14-25 set out in F-Secure Security As A Service general terms annexed to the Agreement also govern this annex and license granted herein as if ‘the references to Service’/’End User Software’ would pertain to ‘Tool’, as applicable. Terms or clauses of the Agreement other than the above do not pertain to this annex.

 

  

F-Secure Security as a Service Delivery Agreement 05/2005 © F-Secure 2005

 

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CONFIDENTIAL TREATMENT REQUESTED

 

Exhibit 7

F-SECURE ® LICENSE TERMS

IMPORTANT — BEFORE INSTALLING OR USING THE SOFTWARE, CAREFULLY READ THE FOLLOWING LEGAL TERMS (“TERMS”) FOR THE LICENSE OF F-SECURE SOFTWARE. BY SELECTING THE ACCEPTING OPTION BELOW, OR BY INSTALLING, COPYING OR USING THE ACCOMPANYING SOFTWARE YOU (EITHER AN INDIVIDUAL OR A SINGLE ENTITY) AGREE THAT YOU HAVE READ THESE TERMS, UNDERSTAND THEM AND AGREE TO BE LEGALLY BOUND BY THEM. IF YOU DO NOT AGREE TO ALL OF THE TERMS, SELECT THE REJECTING OPTION AND DO NOT INSTALL, USE OR COPY THE SOFTWARE.

These Terms cover any and all F-Secure programs licensed by you, including related documentation and any update and upgrade of the programs delivered to you under the purchased license or any related service agreement as defined in the documentation and any copy of these items (together the “Software”).

COMMERCIAL LICENSE

Subject to the payment of the applicable license fees and subject to the following terms and conditions, you have been granted a non-exclusive, non-transferable right to use the specified Software. F-Secure reserves any and all rights not expressly granted to you.

You may:

A) Install and use the Software only on as many units (typically handheld devices, personal computers, servers or other hardware) as stated in the F-Secure License Certificate, applicable invoice, product packaging or agreement where these Terms have been appended. In case the Software or its services are shared through a network or the Software is used to protect traffic from viruses or other malicious code at web and e-mail servers, firewalls or gateways, you must have a license for either scanning capacity or for the total number of users whom the Software provides services to. In such cases you may install the Software on as many units as needed.

B) Create copies of the Software for installation and backup purposes only.

C) Extend the number of licenses by purchasing additional licenses.

You may not:

A) Install and use the Software against these Terms, the F-Secure License Certificate or other related documentation.

B) Distribute copies of the Software to a third party, electronically transfer the Software to a computer belonging to a third party, or permit a third party to copy the Software.

C) Modify, adapt, translate, rent, lease, resell, distribute or create derivative works based upon the Software and/or related files (including but not limited to virus definition databases, security news and descriptions) or any part thereof.

 

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CONFIDENTIAL TREATMENT REQUESTED

 

D) Decompile, reverse engineer, disassemble, or otherwise reduce the Software and/or related files (including but not limited to virus definition databases, security news and descriptions) to any human-perceivable form as the Software contains or may contain trade secrets of F-Secure.

E) Use the documentation for any purpose other than to support your use of the Software. Please contact F-Secure directly if you are

interested in any other rights to the Software other than those granted in these Terms.

F) Disclose the license authorization code provided for the program installation (included but not limited to key code, subscription number and registration key) to any third party.

G) Use the Software or any portion thereof to implement any product or service to operate on or in connection with the Software for any other purpose than granted herein.

H) Use the Software to publish, distribute and/or obtain software or content (i) not specifically related to F-Secure products and/or services and (ii) not security-related (or any updates to any such software or content).

EVALUATION LICENSE

An Evaluation License is applicable when you download or install an evaluation version of the Software or you are granted a time limited, non-exclusive and non-transferable license by F-Secure or its resellers for evaluation purposes. The Software is licensed to you for the sole purpose of evaluating the Software and only for a specified evaluation period, which will begin on the date that the Software is first downloaded by or delivered to you. After the specified time period, you must either purchase the Software license from F-Secure or its reseller, or destroy and stop using the Software. If you purchase the Software before the expiration of the evaluation time and register the Software, you have a valid license and you do not need to destroy the Software. F-Secure shall have no obligation to provide support or maintenance services for Evaluation Licenses. For the avoidance of doubt, the Evaluation License is also subject to restrictions set out above as items A-H. F-Secure reserves any and all rights not expressly granted to you.

NON-COMMERCIAL LICENSE

A Non-Commercial License is applicable when you download or install a free version of a detection and/or removal tool made available to you by F-Secure or its reseller. Such Software is licensed to you only for a limited period as a non-exclusive, non-transferable license and is intended only as a supplementary tool (not for ongoing content security purposes). F-Secure reserves the right to discontinue the ability to use this type of Software at any time and is under no obligation to provide support or maintenance services for Non-Commercial Licenses. For the avoidance of doubt, the Non-Commercial License is also subject to restrictions set out above as items A-H. F-Secure reserves any and all rights not expressly granted to you.

TITLE

 

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Title, ownership rights, and intellectual property rights in the Software shall remain those of F-Secure, and/or its suppliers. The Software is protected by copyright laws and international copyright and other intellectual property treaties.

LIMITED WARRANTY AND DISCLAIMERS

Limited Warranty on Media. F-Secure warrants the physical media produced by F-Secure on which the Software is recorded to be free from defect in material and workmanship under normal use for 30 days from the date of delivery. F-Secure does not give any warranties on media in case the Software is delivered bundled in a third party device. Any implied warranties on the media, including implied warranties of merchantability and fitness for a particular purpose, are limited in duration to 30 days from the date of delivery. F-Secure will, at its option, replace the media or refund the purchase price of the media. F-Secure shall have no responsibility to replace or refund the purchase price of media, which is damaged by accident, abuse, or misapplication.

 

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Disclaimer of Warranty on Software. THE SOFTWARE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND. F-SECURE, ITS LICENSEES AND DISTRIBUTORS EXPRESSLY DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

F-Secure, its licensees and distributors do not guarantee the Software or related documentation in terms of their correctness, accuracy, reliability, or otherwise. You assume the entire risk as to the results and performance of the Software and related documentation.

Complete Statement of Warranty. The limited warranties provided in the preceding paragraphs are the only warranties of any kind that are made by F-Secure on the Software. No oral or written information or advice given by F-Secure, its dealers, distributors, agents, or employees shall create a warranty or in any way increase the scope of the foregoing limited warranty, and you may not rely on any such information or advice. Some states do not allow the exclusion of implied warranties, so the above exclusion may not apply to you, and you may have other rights, which may vary from state to state.

Limitation of Liability. IN NO EVENT SHALL F-SECURE, ITS LICENSEES, ITS DISTRIBUTORS OR ITS SUPPLIERS BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF REVENUE OR PROFIT, LOST OR DAMAGED DATA OR OTHER COMMERCIAL OR ECONOMIC LOSS, ARISING OUT OF THE USE OF, OR INABILITY TO USE, THE SOFTWARE OR RELATED DOCUMENTATION, EVEN IF F-SECURE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some states do not allow the limitation or exclusion of liability for incidental or consequential damages so the above limitation or exclusion may not apply to you. F-SECURE, ITS LICENSEES, DISTRIBUTORS AND SUPPLIERS SHALL IN NO EVENT BE LIABLE FOR ANY DAMAGES ARISING FROM PERFORMANCE OR NON-PERFORMANCE OF THE SOFTWARE. OUR MAXIMUM LIABILITY TO YOU FOR ACTUAL DAMAGES FOR ANY CAUSE WHATSOEVER SHALL IN NO EVENT EXCEED THE

AMOUNT PAID BY YOU FOR THE SOFTWARE. Nothing contained in these License Terms shall prejudice the statutory rights of any party dealing as a consumer. F-Secure is acting on behalf of its employees, licensees, distributors and licensors or subsidiaries for the purpose of disclaiming, excluding, and/or restricting obligations, warranties, and liability as provided in this clause, but in no other respects and for no other purpose.

EXPORT RESTRICTIONS (EXCLUSIVELY FOR CRYPTOGRAPHIC SOFTWARE)

1. If the Software is shipped or otherwise distributed to you from the United States of America: You acknowledge that the Software and the maintenance and support services including without limitation technical services and technical data (e.g., manuals, blueprints, plans, diagrams, models, formulae, tables, engineering designs and specifications and instructions written or recorded) and any other such technical services and

 

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technical data (“the Services”) are of U.S. origin for purposes of U.S. export control laws, regulations, administrative acts or Executive Orders, and any amendments thereof, including without limitation the Export Administration Act of 1979, as amended (the “Act”), and the regulations promulgated thereunder (the “U.S. Export Control Laws”). You agree to comply with all applicable U.S. Export Control Laws and any applicable international laws and regulations that apply to the Software and to the Services, including without limitation the Act as well as end-user, end-use and destination restrictions issued by the U.S. and other governments.

2. If the Software is shipped or otherwise distributed to you from a country other than the United States of America: You agree to comply with the local regulations regarding exporting and/or using cryptographic software.

In all cases, F-Secure will not be liable for the illegal export and/or use of its cryptographic software by you.

U.S. GOVERNMENT RIGHTS

If the Software is licensed for or on behalf of the United States of America, its agencies and/or instrumentalities (“U.S. Government”) pursuant to solicitations issued on or after December 1, 1995, the Software is provided with the commercial rights and restrictions described elsewhere herein. If the Software is licensed for or on behalf of the U.S. Government pursuant to solicitations issued prior to December 1, 1995, the Software is provided with RESTRICTED RIGHTS as provided for in FAR, 48 CFR 52.227-14 (JUNE 1987) or DFAR, 48 CFR 252.227-7013 (OCT 1988), as applicable.

HIGH RISK ACTIVITIES

The Software is not fault-tolerant unless expressly stated in product documentation and is not designed, manufactured or intended for use or resale as control equipment in hazardous environments requiring fail-safe performance, such as in the operation of nuclear facilities, aircraft navigation or communication systems, air traffic control, direct life support machines, or weapons systems, in which the failure of the Software could lead directly to death, personal injury, or severe physical or environmental damage (“High Risk Activities”). F-Secure and its suppliers specifically disclaim any express or implied warranty of fitness for High Risk Activities.

GRANT TO USE

You agree and acknowledge that the Software may send information related to the use of the Software by you and the findings of such use to F-Secure via Internet in obfuscated/encrypted form. You grant F-Secure the right to use and display statistical security information, other security related content or material in a non-personally identifiable form and license/device information submitted by the Software, or by you through the Software, to F-Secure for customer registry, security research and solution development purposes.

GENERAL

 

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The license will terminate immediately without notice if you are in breach of any of its terms and conditions. You shall not be entitled to a refund from F-Secure or any of its resellers as a result of termination. The terms and conditions concerning confidentiality and restrictions on use shall continue in force even after any termination.

F-Secure may revise these Terms at any time and the revised terms shall automatically apply to the corresponding versions of the Software distributed with the revised terms. If any part of these Terms is found void and unenforceable, it will not affect the validity of rest of the Terms, which shall remain valid and enforceable according to its terms. In case of controversy or inconsistency between translations of these Terms to other languages, the English version issued by F-Secure shall prevail.

These Terms shall be governed under the Laws of Finland without regard to conflict of laws rules and principles and without regard to the United Nations Convention of Contracts for the International Sales of Goods. The courts of Finland shall have the exclusive jurisdiction and venue to adjudicate any dispute arising out of these Terms. Notwithstanding the foregoing, in the case of purchases made within or on behalf of licensees residing within or operating under the laws of the United States the governing law of these Terms shall be the laws of the State of California without regard to conflict of laws rules and principles and without regard to the United Nations Convention of Contracts for the International Sales of Goods. The exclusive jurisdiction and venue to adjudicate any dispute arising out of these License Terms shall be of the federal and state courts of California.

If you have any questions concerning these Terms, or you would like to contact F-Secure for any other reason, please write: F-Secure Corporation, [*]

August 2006, F-Secure Corporation

 

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CONFIDENTIAL TREATMENT REQUESTED

 

Exhibit 8

SERVICE LEVEL AGREEMENT

I. General

Synacor shall provide the agreed to service levels seven (7) days a week, twenty-four (24) hours a day, consisting of monitoring, notification, repair of service outages and maintenance, as set forth in this SLA.

It is expected that the evaluation of Synacor’s performance against this SLA will be evaluated on a monthly basis beginning ninety (90) days from the date of activation of this SLA.

This agreement excludes events resulting from failures of Content Providers’ hosting and/or delivery systems, acts of God, war, acts by civil or military authorities, energy shortages, or other causes beyond Synacor’s control, whether or not similar to the foregoing.

Embarq should direct all requests for support to Synacor’s Technical Support Group. To reach Synacor’s Technical Support by phone dial 1-866-5358286 or by e-mail at tss@synacor.com

II. Monitoring

In an effort to detect potential problems before they impact the availability and performance of the system or services, Synacor monitors the status of the systems using both automated and manual tools employed in its 24 by 7 network operations center (NOC). [*]

This monitoring includes but is not limited to:

System availability, Service availability, System load and performance, Network availability and performance, System Usage

III. System Availability

A. “System Availability” means that the Synacor Services and any software application running on the servers that support Embarq are fully functional with [*] average uptime, as measured continuously on a calendar month basis. For these purposes, fully functional means that the environment and links are continuously operable, available and responsive to Embarq User without delay or malfunction. System Availability excludes: (i) downtime attributable to Scheduled Maintenance (as defined herein); (ii) the inability of Users to access Content as a result of such Users’ Internet/network connection; (iii) impediments affecting the path (route) traveled in accessing Synacor’s systems except for those facilities owned, operated or maintained by Synacor or by a third party on behalf of Synacor; and (iv) the inability of Synacor Providers and Embarq Sourced Content Providers to update or deliver Content, provided that the inability is not due, in whole or in part, to Synacor.

B. Embarq shall have the right to separately measure System Availability in order to ascertain and report System Availability deficiencies provided that such measuring does not adversely affect System availability. In the event of discrepancies between Synacor’s testing results and those of Embarq, the Parties shall establish a workgroup of individuals from both Parties to ascertain the source of and reason for the discrepancy, to identify the correct measurements, resolve in good faith any issues pertaining to the testing methods, and if applicable, to determine whether a remedy is due to Embarq.

C. System Availability Credits —The System Availability credits set forth below will be applied to Embarq’s account for each instance of Synacor’s failure to meet the required System Availability of [*] during any calendar month during the Term of this Agreement. To the extent possible, the credits will be applied during the calendar month in which such failure occurs and shall be detailed as a separate line item on the invoice:

 

  a.

[*]

 

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       [*]

 

  b. [*]

 

  c. Chronic System Unavailability after Change in Control of Synacor: If a Change in Control of Synacor occurs as set forth in Section 6.3(b) of the Master Services Agreement, Embarq shall receive the credits set forth in (a) above, and in addition shall have the right to terminate the Master Service Agreement upon thirty (30) days written notice to Synacor, in the event that System Availability is out or impaired for the duration of any of the following: (i) two (2) or more separate occasions lasting eight (8) or more hours each in any rolling two (2) month period; (ii) twelve (12) hours aggregated over any rolling thirty (30) day period; (iii) thirty-two (32) hours aggregated over any rolling ninety (90) day period; (iv) sixty-four (64) hours aggregated over any rolling six (6)-month period; or (v) one hundred (100) hours aggregated over any twelve (12) month period.

IV. Data Integrity and Retention

A. Data Integrity — Synacor employs sophisticated RAID techniques to ensure the integrity of the data on its servers; the data is written to two disks simultaneously to prevent data loss in the event of hardware failure. Synacor performs routine server backups for disaster recovery purposes only. Server backup scope and scheduling is at Synacor’s sole discretion. Synacor shall not perform backup or restore of the data upon your request unless such backup is provided as a service under your purchase agreement. In addition, Synacor will maintain the highest level of data security and confidentiality as is commercially reasonable in this industry.

B. [*]

V. Security

Synacor’s Security Department maintains the security, stability and integrity of Synacor’s systems and networks as well as to ensure proper conduct by the Users.

System Intrusio n — In the event of a system intrusion by a “cracker” or “hacker”, the affected party(ies) will be notified and a solution will be implemented. Notification will occur upon identification of intrusion and the investigation of such identifications by Synacor’

Network Security — Synacor maintains network firewalls and intrusion detection devices to prevent unauthorized access to the network infrastructure and systems. Network attacks such as Denial-of-Service attacks are logged and notification will occur when such attacks are verified.

VI. Scheduled Maintenance Windows

 

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Synacor has reserved a two (2) hour window from 3:00am—5:00am EST every Monday morning for weekly maintenance, should the need for such maintenance arise. In the event that this window will be needed in a given week, Synacor will notify the Embarq no less than two business days prior to the window. If it is determined during the window that the scheduled maintenance will run over the two (2) hour window, the Embarq will be notified immediately and receive regular updates until the period is complete. During these scheduled maintenance periods, the system and services may be unavailable to Embarq and Embarq’s Users. Scheduled Maintenance Windows are not counted against System Availability percentages.

VII. Emergency Maintenance Notification

In the event that emergency maintenance is required, during which time the system and services will be unavailable to Embarq and Embarq’s Users. Synacor will notify Embarq during this window via email to a designated distribution list of Embarq employees. Emergency maintenance windows are counted against System Availability percentages.

VIII. Incident Management

Synacor’s Embarq Support Group will be responsible for the control and management of incident calls and their assignment of priority and escalation to resources within Synacor in their sole and absolute discretion.

When analyzing a case, it is important that the client understand that the Embarq Support Group will expect the partner or the Users to aid in the analysis by providing any information and performing any actions or tasks requested by the analyst. The client who is not willing to assist the analyst must understand that the case may take longer to solve and will not be included in the measurement of this service level agreement.

The following priority allocations will apply:

Priority 1 — These cases are defined as a Synacor system condition where [*] or more of the User population is affected in their ability to access services as a result of outage across a service location, and/or the Synacor system that supports new data subscriber activations is unresponsive.

Time Frame —Response to the client and efforts to resolve the problem will occur within [*] of identification or receipt of notification

Follow-up —Provide updates to the client at appropriate intervals until problem is resolved.

Priority 2 —These cases are defined as a Synacor system condition where less than [*] of the User population is affected in their ability to access services.

Time Frame —Response to the client and efforts to resolve the problem will occur within [*] of identification or receipt of notification

Follow-up —Provide updates to the client every [*] until problem is resolved.

Priority 3 —These cases are problems other than those meeting the specifications of Priority 1 or Priority 2.

Time Frame —Response to the client within [*]  hours of identification or receipt of notification

Follow-up —Provide updates to the client at appropriate intervals until problem is resolved.

Upon the identification of a system event, Synacor will make every commercially reasonable effort to correct the system or service event if the most expeditious manner possible.

IX. Customer Care Escalations

 

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Escalation and Tracking Process. Synacor will provide and track trouble-call escalations from Embarq’s Technical Support Group. Synacor Customer Service will utilize two (2) escalation methods from Embarq:

(a) E-mail: Embarq will e-mail Synacor its request for support: tss@synacor.com A Synacor customer agent will respond to the question with the answer or will issue a Tracking number to each matter that is escalated (as set forth above). The Synacor customer agent will then notify the Embarq escalation group with the appropriate timeline for any escalation to be resolved.

(b) Phone: Embarq can reach Synacor’s Embarq Care group [*] by calling 1-866-535-8286. In the event that a support issue requires Priority 1 treatment, or is otherwise better addressed by a telephone call rather than e-mail, Embarq may bypass Escalation Level 1 (as defined below) support and apply Escalation Level 3 support and initiate a call directly to a Synacor support specialist. Such calls will be placed solely from the Embarq escalation group person(s) who is/are responsible for initiating Level 3 support requests. Following each such call, a Embarq escalation Level 3 support person will send an e-mail confirming all the technical details regarding the issue. Synacor will then follow the same process of tracking such issues via the e-mail Tracking system. Synacor will provide prior written notice to Embarq of any change in the telephone contact number.

The escalation process begins with the troubleshooting, diagnosis, and resolution processes. As Embarq’s service team receives alerts they will be prioritized by Synacor based on the gravity and urgency of the underlying problem and assigned to a Synacor support technician in accordance with the Synacor Escalation Response Times and the Issue Severity tables set forth below.

Each time Synacor escalates an issue to the next level, Synacor shall send an email confirming escalation. The email shall go to Embarq’s designated contact for the applicable Level.

Escalation Levels

Level 1—Email Technical Support Agent: Synacor Technical Support Agents available [*].

Level 2—Voice Support Specialist: If Level 1 issue is not resolved within [*] from the time the issue is reported to Level 1, then Synacor will automatically escalate to Level 2.

Level 3    Support Management: If Level 2 issue is not resolved within [*] from the time the issue is escalated to Level 2, then Synacor will automatically escalate to Level 3.

Level 4    Account Manager: If Level 3 issue not resolved within [*] from the time the issue is escalated to Level 3, then Synacor will automatically escalate to Level 4.

Level 5    Product Management: If Level 4 issue not resolved within [*] from the time the issue is escalated to Level 4, then Synacor will automatically escalate to Level 5.

Level 6    Vice President: If Level 5 issue not resolved within [*] from the time the issue is escalated to Level 5, then Synacor will automatically escalate to Level 6.

 

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Synacor will maintain a table with contact information for the Level 1—Level 6 contacts and will be responsible for keeping it current. The contacts and response times will be distributed to Embarq and/or provided in Embarq’s administration information section located at admin.Synacor.com.

X. Reporting

Synacor will provide to Embarq, through a web-based interface, any and all User reporting that Synacor tracks following a schedule mutually agreed upon by the Parties. Furthermore, Synacor will use its best efforts to provide, through the same web-based interface, access to the following reporting tools, to the extent any of the following data points are not normally tracked by Synacor. All data points below will be differentiated between Business and Consumer Users:

SUBSCRIBER DATA

1. Number of Registered Users

2. Number of Active Users by Usage Level (Daily, Monthly, Quarterly)

3. User Cancellations

MONTHLY USAGE DATA

1. Unique Users accessing Premium Services

2. Unique Users accessing Portal

3. Hits/redirects to each Content Provider

EMAIL USAGE DATA

1. Number of Users (Primary and Secondary)

2. Storage Capacity Used

3. POP vs. Webmail

4. Anti-spam Statistics

5. Total Unread & Deleted Messages

WEB SEARCH DATA

1. Total searches

2. Top 100 URLs searched (report will be provided upon request)

ONLINE SECURITY DATA

1. Activations

2. Downloads

3. Utilization

Such reporting tools can be enhanced as mutually agreed at Synacor’s standard professional services rate.

 

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Exhibit 9

SEARCH REVENUE SHARING ADDENDUM

TO

S YNACOR M ASTER S ERVICES A GREEMENT

1. Definition of Search Services and Selection of Search Services Provider . Synacor shall provide services that enable consumers to receive descriptions and links associated with search results from search boxes (“Search Services”) placed within the Embarq Portal(s) and other Embarq websites (the “Sites”) through its agreement with a Search Services provider (“Search Services Provider”). [*]

a. Operation of Search Services. Each time a User enters a search request in a search box (a “Search Query”) Synacor shall return to such User a set of up to ten (10) search results (each such set being referred to as a “Search Results Set”) and additional paid links (“Sponsored Links” or “AFS Ads”) as agreed to by the Parties.

b. Hosting and Contro l. At all times during the C.O. Term Synacor shall (a) host and maintain any and all pages that comprise the Sites; (b) maintain complete technical and editorial control of the Sites; and (c) act as the intermediary for all transmissions between Search Services Provider and the Sites.

c. Context Sensitive Advertising . The Parties may agree to provide context sensitive advertising (“Adsense for Content Ads” or “AFC Ads”) within the Embarq Portal(s) or other Embarq controlled websites.

2. Disclaimers . Embarq understands and agrees that Search Services Provider shall not be liable for any damages, whether direct, indirect, incidental or consequential, arising from the Site’s access to or use of the Search Services;

3. No Warranties . Embarq understands and agrees that Search Services Provider makes no warranties, express or implied, with respect to the Search Services, including without limitation, warranties for merchantability, fitness for a particular purpose, and non-infringement;

4. Embarq Not Third Party Beneficiary . Embarq expressly acknowledges and agrees that Embarq is not a third party beneficiary under any agreement between Synacor and Search Services Provider.

5. Fees and Payment Terms.

a. AdSense for Search . Subject to the terms and conditions of this Addendum, for each month during the Services Term Embarq shall receive the Applicable Percentage (as defined below) of Net AFS Revenues attributable to such month.

b. AdSense for Content . Subject to the terms and conditions of this Addendum, for each month during the Services Term Embarq shall receive the Applicable Percentage of Net AFC Revenues attributable to such month.

c. Ad Revenues; Applicable Percentage; Applicable Deduction .

i. “Net AFS Revenues” means (i) Ad Revenues derived from clicks on AFS Ads (excluding Non-Qualifying Ads as defined below) minus (ii) the Applicable AFS Deduction.

ii. “Net AFC Revenues” means (i) Ad Revenues derived from clicks on AFC Ads (excluding Non-Qualifying Ads as defined below) minus (ii) the Applicable AFC Deduction.

 

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iii. “Ad Revenues” means gross ad revenues minus agency fees, referral fees, costs related to third party advertising service providers, and discounts.

iv. “Applicable Percentage” with respect to any calendar month during the Services Term shall be [*] .

Example:

 

Gross search revenue

     [*

Applicable AFS deduction

  

Net revenue

  

Embarq revenue

  

Synacor /search provider share

  

v. “Applicable AFS Deduction” in any calendar month during the Initial Term means [*] .

vi. [*] .

vii. Notwithstanding any of the foregoing under this Section, Synacor shall not be liable for payment in connection with (i) any amounts which result from invalid queries, or invalid impressions of (or clicks on) ads, generated by any person, bot, automated program or similar device, including, without limitation, through any fraudulent act, as reasonably determined by Synacor; and (ii) ads that advertise Search Services Provider products or services (collectively, “Non-Qualifying Ads”). The number of queries, and impressions of and clicks on ads, as reported by Search Services Provider, shall be the number used in calculating payments hereunder.

e. Payment Terms. All payments due a Party shall be made by such other Party within forty-Five (45) days after the end of each applicable quarter in which the applicable AFC Ads, AFS Ads, or Search Results Sets were displayed. All payments shall be made in full in United States Dollars.

 

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Exhibit 10

Embarq Advertising and Content Guidelines

The following types of Content will not be offered without written consent of Embarq:

Mature and Adult Entertainment . This type of content can generate considerable controversy, even if legal, non-pornographic, and widely available in print format, including such things as frank relationship and sex advice, and suggestive or prurient images and stories.

Violent Games and Video . The effect of violence on children is much debated, and controversy can be created if minors are allowed to access violent content without parental approval.

Gambling and Sweepstakes . Gambling is illegal in many states, and closely regulated in all states. Similarly, sweepstakes are subject to complex rules and are frequently scrutinized closely by consumer protection and law enforcement officials.

Services Targeted to the Disadvantaged . When it first became widely available, 900 pay-per-call service was used to sell a variety of goods and services that allegedly were not provided or were misrepresented. (For example, for a $40 charge on his telephone bill, a caller received an application for a debit card instead of the promised credit card.)

Services Without Value to Customers . Examples include psychic advice and other personal services that many consumers and law enforcement agencies believe are harmful or misleading.

Illegal, Unethical, Brand-Diminishing Conten t . Embarq reserves the right to remove or disapprove any Content which it deems in its sole discretion as unethical or conflicting with “The Embarq Principles of Business Conduct” or which tends to attract governmental scrutiny, increased legal liability or damage to Embarq’s brand.

Competitive Services and Contractual Obligations . Embarq reserves to right to remove or disapprove any Content which it deems competitive to Embarq Services or which conflict with any existing contractual obligation Embarq may have. If Embarq invokes this content limitation, it will provide an explanation to Synacor detailing, subject to confidentiality agreements, the reason for removal or disapproval.

 

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Exhibit 11

[*]

 

 

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Exhibit 12

Roles and Responsibilities

 

Synacor

  

Embarq

Integration and Testing

 

•    Mutually develop integrated systems and APIs to support new account registrations, account information updates, Premium Service Offerings, account/service cancellations, and Data Technician Support Tools.

  

Integration and Testing

 

•    Mutually develop integrated systems and APIs to support new account registrations, account information updates, Premium Service offerings, account/service cancellations, and Data Technician support tools.

•    Development necessary to integrate EMBARQ E-Commerce website functionality into Portal for both residential and business customer applications.

  

•    Development necessary to integrate EMBARQ E-Commerce website functionality into Portal for both residential and business customer applications.

•    Beta testing and system integration certification

  

•    Beta testing and system integration certification

•    Provide Embarq with escalation contacts and protocols.

  

•    Provide Synacor with escalation contacts and protocols.

  
Synacor agrees to participate in the migration of User accounts, User data and mailbox data from Earthlink to Synacor. The details of the obligation have yet to be determined; however, the following efforts will be considered to be within the scope of this agreement if they are deemed necessary:   

•    Development of API’s to allow Earthlink or Embarq to access details within Synacor’s database, such as the migration status of any account

  

•    Development of processes for communication with Embarq’s systems to provide functionality such as user deactivation and

  

 

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Synacor

  

Embarq

    communication of migration status

  

•     Development of processes for communication with Earthlink’s systems to provide functionality such as email import, addressbook import, forward filter creation, account deactivation, account status messages, and related data transactions

  

•     Creation of a set of pages that act as a mailbox migration wizard for customers to utilize for self-migration

  

•     Ingestion of user/password data from batch files or another mechanism, for use in setting up accounts

 

•     Import of mailbox data from physical devices such as removable drives or tapes

  

•     Technical consulting with Embarq and Earthlink as needed to facilitate the definition and execution of the migration process

  

 

  

 

•      Account Provisioning, Software, and Billing

  

CPE, Installation, and Billing

•     New Account Creation (including username / password, email account, and Portal log-in capability)Email software

  

•      Provide CPE

 

  

•      Provide provisioning software, incorporating Synacor and Embarq account installation functionality

•     Security software

  

•      Provide billing for CPE

•     Provide Credit Card billing for mutually agreed upon Synacor Premium Services offered through the Portal.

  

•      Provide billing for HSI Service

 

•      Provide billing for mutually agreed upon Synacor Premium Services offered through the Portal

 

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Synacor

  

Embarq

ISP Services :

   ISP Services
Synacor will provide services consistent with the services it provides its other broadband service subscribers, as they may change from time to time, which currently includes:   

•      Connection/authentication to the Internet

 

•      DHCP / IP leasing

•      Email boxes, POP and Web based

  

•      Anti-spam software

  

•      Anti-popup software

  

•      Anti-spyware software

  

•      Anti-virus software

  

•      Anti-“phishing” software

  

•      Toolbar

  

•      Parental Controls

  

•      Personal firewall

  

 

  

 

•      Customer Suppor t

  

Customer Support

•     On-line functionality via the Portal for EMBARQ customer account ‘self-help’ such as: add/delete/change email accounts, password reset functionality, Portal tutorial, account profile updates, and other general self-help information as mutually agreed upon during Portal Design.

 

•     Training and documentation for EMBARQ Sales and Care Representatives.

 

•     Training and documentation for EMBARQ Tier 0, 1, and 2 Data Technicians providing support to EMBARQ customers related to the Portal, Email, Premium Products and Internet Security Software services.

 

•     On-Line Support Tools for EMBARQ Data Technicians to utilize in Tier 1 and Tier 2

  

•     Training and internal documentation for EMBARQ customer care representatives related to HSI sales, including Portal, Security, Email, and Premium/Value Added Services.

 

•     Training and internal documentation related to Tiers 0,1, and 2 Technical Support.

 

•     Customer inquiries related to EMBARQ billing.

 

•     Customer service upgrades/downgrades

 

•     Tier 0,1, and 2 Support as defined in the following Customer Technical Support Matrix.

 

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Synacor

  

Embarq

    support services (see section 7.19 of this contract order).

 

•   Tier 3 Support as defined in the following Customer Technical Support Matrix.

  
  

Customer Technical Support Matrix

(Bonnie question—should this be a separate Exhibit?)

 

Customer Care Level

  

EMBARQ Responsibilities

  

Synacor Responsibilities

Tier 0

•     Tier 0 consists of “ecare” in the form of Frequently Asked Questions (FAQs) that are accessed via Service Subscriber’s www access

  

Tier 0

  

Tier 0

  

•     Prepare FAQs that address Service Subscriber questions regarding the following:

  

•     Prepare FAQs that address Service Subscriber questions regarding the following:

  

 

  -       EMBARQ Billing Practices

  

 

  -       Portal Customization/Tutorial

  

  -      General EMBARQ service questions

  

  -       Internet Security

•     Service Subscriber must have basic connectivity to access Tier 0 services

  

  -      General Connectivity questions

  -      General Internet questions

  

  -       Email

  -       Search Function

 

•     FAQs will include contact information for Service Subscribers (phone numbers, etc.)

  

  -       General Browser questions

  -       HSI Value Added Services

 EMBARQ

  -       HSI Speed Options

  

  -       Premium Services

•     Provide Self-Help Functionality on the Portal such as:

  -       Username Updates

     

  -       Password Resets

  

•     Provide and update, pertinent Web addresses, CHAT links, and phone numbers for Service Subscribers to use for additional questions.

  

  -       Add/Delete Emailboxes

  -       General Account Profile Updates

  -       Portal Tutorial

  -       Portal Customization

     

 

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Customer Care Level

  

EMBARQ Responsibilities

   Synacor Responsibilities

Tiers 1 and 2

   Tiers 1 and 2    Tiers 1 and 2

•      Tier 1 and 2 Support consists of one-to-one interaction between a Service Subscriber and a Customer Service Representative via email, CHAT or telephone.

 

•      Tier 2 is an escalated layer of care that consists of one-to-one contact between Customer Service Representatives and Service Subscribers. Tier 2 Customer Care Representatives address issues escalated from Tier 1 Customer Care Representatives.

  

EMBARQ to provide all Tier 1 and 2 customer support as follows:

 

•      Provide email address, chat function or telephone number for Service Subscriber to contact Customer Service Representative to resolve questions relating to the following:

   Synacor does not provide Tier
1 or Tier 2 support to

EMBARQ customers.
  

-   Account/billing inquiries

 

-   Order status/inquiries,

 

-   CPE provisioning inquiries

 

-   Order cancellations

 

-   Service upgrades or downgrades

 

-   Service cancellations

 

-   Internet Connectivity

 

-   Sync

 

-   Modem/equipment issues

 

-   HSI Installation

 

-   Account Registration

 

-   Proxy or firewall software, or network configuration issues

 

-   Email configuration/issues

 

-   Security download issues

 

-   Portal Issues

 

-   Username/Password look-up or reset

  

 

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Customer Care Level

  

EMBARQ Responsibilities

  

Synacor Responsibilities

Tier 3

 

Tier 3 issues involve any issue that could not be resolved at the Tier 2 layer, such as:

  

Tier 3

 

•       Embarq is responsible for network operations and connectivity on the Embarq Network.

  

Tier 3

 

•       Resolve problems that are escalated from Embarq Tier 2 in the form of trouble tickets or telephone escalations.

•       Network Issue/Outage

 

•       Registration Connectivity between Synacor and EMBARQ

 

•       Internet Security Software

 

•       Email

 

•       Portal Access/Functionality

     

 

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Exhibit 13

Change Management Requirements

 

1. Each Party will use commercially reasonable efforts to notify the other Party by telephone and email of any change associated with any of such Party’s software or equipment that affects the interfaces between the Parties’ systems, including a suggested implementation plan. Notification will be communicated to the Parties’ respective Contract Representatives. The Parties mutually shall agree upon any implementation plan.

 

   

The Party whose software or equipment change is affecting the interfacing of the Parties’ system will make software upgrades or equipment upgrades that address the issue, if necessary.

 

   

Such Party will provide documentation as needed that insures the successful implementation of the software upgrade or equipment upgrade. A back out plan to remove such upgrade will also be documented should it be needed.

 

   

Each Party will comply with the time frames mutually agreed upon in the implementation plan.

 

2. In the event Synacor implements a change affecting Embarq, Synacor agrees to have a Synacor representative attend a reasonable number of change management calls designated by Embarq at mutually agreeable times.

Reporting Problems

 

1. CSR encounters problem.

 

2. CSR enters problem into Issues Log, or if a CTSC representative, places a call to the appropriate Operations Project Manager with responsibility to address the type of problem encountered.

 

3. Issues Log and any calls received from the CTSC are reviewed by Embarq within 24 hours of entry/receipt by the appropriate Operations Project Manager to determine if the problem is functional or technical in nature.

 

  3.1 Functional issues are resolved by the appropriate Operations Project Manager.

 

  3.2 Technical issues are reported to the Rapid Problem Management (RPM) Team or the ESC/Helpdesk by the Operations Project Manager, who is responsible to supply the necessary information for reporting the problem. The reporting numbers are:

 

  RPM Team at [ * ]

 

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[*] = CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.


CONFIDENTIAL TREATMENT REQUESTED

 

This number is the number which goes directly to the RPM Team. This number should only be used for critical issues affecting multiple Users.

ESC/Helpdesk at [*]

This number is used for single issues and goes through an IVR unit menu structure.

 

  4. The RPM Team or the ESC/Helpdesk will open a ticket and either resolves the problem online or dispatch the ticket to the appropriate fix agent.

Legend

CSR- Customer Service Representative in Call Centers or Customer Technical Support Center

(CTSC)

ESC- Enterprise Solutions Center

FMC- Force Management Center

SME- System Matter Expert

TSA- Technical System Analyst

 

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[*] = CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.


CONFIDENTIAL TREATMENT REQUESTED

 

Service Assurance & Monitoring Rapid Problem Management Team

High Severity Incident and Problem Management Policies and Guidelines

 

1. Purpose and Scope : This Exhibit defines the principles, guidelines and processes used by the Embarq Rapid Problem Management Team in providing end-to-end high severity incident and problem management for the owners of Embarq’s systems, applications, and services. (Throughout this exhibit, the term “product/service” refers to systems, products, applications, and services supported by Rapid Problem Management).

 

2. Rapid Problem Management : The Rapid Problem Management Team (RPM) in partnership with other support organizations at Embarq is responsible for minimizing critical service disruptions through rapid response, focused management, and clear, concise communications to Embarq, its fix agents and management. The RPM team is the single point of contact for major service outages and is staffed 7X24X365. The RPM team manages all severity 1 and 2 outages starting with detection and ending with Embarq verification upon restoral.

 

3. Reporting Sev1/Sev2 outages to the RPM team : The RPM team receives reports from an ESC analyst or via the RPM team’s Key Customer line.

 

  3.1. A “Key Customer” is one that has been given permission to report high severity incidents directly into the RPM team via the Key Customer line. This process enables a system matter expert representing a large Embarq community to identify and report major service disruptions directly to the RPM team increasing the accuracy of the incident report and significantly reducing the reporting time and the RPM team’s call volume.

 

  3.2. In all cases, to resolve an issue quickly the RPM team needs a detailed description of the major service outage from the reporter, a valid 24X7 Embarq contact and an understanding of the impact to the business. Incidents are evaluated for severity assignment based upon the availability of a work-around, legal/regulatory/financial impact and impact to critical applications or sites and business operations. (See severity determination below.)

 

  3.3. When an ESC analyst identifies a severity 1/severity 2 incident, data is gathered and a Service Center ticket is created. The ticket is documented and first level trouble-shooting is performed. The identifier is then warm-transferred to the RPM team. The RPM team will ask any additional required questions and then will advise the identifier of how the incident will be pursued.

 

  3.4. For incident resolution the RPM team uses a process also called Rapid Problem Management or RPM.

 

  3.4.1. Some of the components of RPM are:

 

  3.4.1.1. Rapid Problem Management documents all product/service components and potential fix agencies.

 

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  3.4.1.2. A Rapid Problem Management Team includes all primary fix agents on-call, key members of management and other stake-holders.

 

  3.4.1.3. All secondary fix agencies are documented and paged on an as needed basis.

 

  3.4.1.4. Conference bridges may be established and all necessary participants are paged to join.

 

  3.4.1.5 . The user of the product/service is invited to join the bridge to assist with incident resolution and to relay information between the fix agents and their peers/co-workers.

 

  3.4.1.6. The RPM team will send regular pages to pre-established contact lists to keep management and other stake-holders apprised of status.

 

4. Rapid Problem Management Paging . Update pages are only sent between the hours of 07:00—19:00 Central time weekdays.

 

  4.1. Throughout the duration of a severity 1 outage the RPM will track and update the associated record using Service Center. The RPM team will also provide paging updates to management and users at regular intervals as described below:

 

  4.1.1. Initial page —the initial page will be sent within 30 minutes of the initial report to RPM and will provide a ticket number, date, a brief description of the problem, impact, status and what time the next update will be provided.

 

  4.1.2. Update page —the update page is sent every two hours until bypass is achieved, and will provide a ticket number, date, a brief description of the problem, impact, an updated status and what time the next update will be provided.

 

  4.1.3. Restoral page —the restoral page will be sent as soon as Embarq verification is complete, and will provide a ticket number, date, brief description of the problem, impact, status will be what action was taken for bypass and a restoral time.

 

5. Problem Tracking : Every ticket opened by RPM is continually updated by the RPM team until bypass is reached. Once bypass is achieved the ticket is assigned. From that point on the “owner” of root cause should continue to update the record until it is closed. This record includes key diagnostic information, actual work done, notification given, escalation requests, ticket transfers and ICA/RCA. The Service Center ticketing system root cause module supports the ICA/RCA activities.

 

6. Ticketing System Requirements : Currently there is one ticketing system used by the incident and problem management groups, which is known as Service Center. Incidents and problems for all products or services supported by ESC and RPM are tracked through Service Center. Every production fix agency must have an assignee group name in Service Center.

 

7. Severity Level Definitions : All incidents managed by Rapid Problem Management will have a severity level assigned indicating the impact to business operations. The valid severity levels are defined below.

 

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  7.1. Severity 1 incidents are those which cause a critical impact to the business function and render the product/service unavailable/unusable. These incidents justify immediate management attention and dedicated resources to resolve as quickly as possible.

 

  7.2. Severity 2 incidents are those that severely impair the use of a business critical product/service. Business impact justifies priority attention and dedicated resources to solve the problem in a timely manner.

 

  7.3. Severity 3 incidents are those which result in minimal impact to the business function and customer. These incidents require timely resolution to minimize future impacts. Resources should be allocated to work the incidents in accordance with normal managerial planning and prioritization processes. All severity 3 problems should be reported to the ESC.

Definition of Terms :

 

  7.4. Fix Agency : A fix agency is the product/service owner, the group responsible for actually resolving the incident. Fix agents that support applications/services that are managed by the RPM team have a 5 minute SLA to respond to the RPM team’s page.

 

  7.5. Problem Area Coordinator (PAC) : A Problem Area Coordinator represents the fix agency in the coordination and administration of incident records. The PAC ensures that personnel within their organization follow procedures for working incident records, and serves as a primary contact for the incident management process. The RPM team will not assign records to fix agencies without their prior knowledge and consent. However, once the record is accepted it will be the responsibility of the PAC to resolve, document ICA/RCA, close or arrange a transfer to another agency if required.

 

  7.6. Knowledge Base : The Rapid Problem Management Team’s knowledge base is a repository for information about technology products and services used by Embarq business units. It contains specific information about all the products and services we support. It identifies the owners and fix groups who support these products and services. Information collected during the planning phase is added to the knowledge. As support plans change for a specific product or service, updated information must be provided to the RPM team.

 

  7.7. Incident Bypass : Bypass occurs when the outage documented in the incident record is over or when a temporary or alternate resolution, acceptable to the customer, becomes available and service has been restored.

 

  7.8. Incident Closed : The incident is closed when service has been restored, root cause analysis (RCA) and irreversible corrective action (ICA) completed, and the ticket has been updated.

 

  7.9. SME : Person who is an ‘Expert’ in the subject area of concern.

LOGO

 

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Exhibit 10.12

Master Services and Linking Agreement

FINAL EXECUTION VERSION

This Master Services and Linking Agreement (“Agreement”) is entered into as of July 1, 2010

(“Effective Date”) by and between Synacor, Inc. (“Synacor”), a New York corporation having a principal place of business at 40 La Riviere Drive, Suite 300, Buffalo, New York 14202, and Toshiba America Information Systems, Inc. (“Client”) having its principal place of business at 9740 Irvine Boulevard, Irvine, California 92618.

RECITALS

Whereas Synacor is engaged in the business of providing customized website(s) owned and operated by Synacor;

Whereas Client distributes personal computers and other mobile devices and desires to deliver a website created by Synacor for Client through various links on Client Products in the Territory; and

Now, therefore , in consideration of the mutual promises and conditions herein, and for good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the parties agree as follows:

 

1 Definitions

 

1.1 Account Information ” means User names, login IDs, passwords and other User registration information provided by Client and Users in connection with the Services.

 

1.2 Client Brand Features ” means specific trademarks, service marks, logos and other distinctive brand features of Client that are used in or relate to Client’s business.

 

1.3 Client Branded Porta l” or “ Portal ” means an Internet site serving as a point of entry to the World Wide Web (including a search engine and links to other sites) developed by Synacor with elements of Synacor’s standard portal template branded with a Client presentation layer (look and feel, logos, and trademarks) as determined mutually by Client and Synacor.

 

1.4 Client Marks ” means Client’s logos, product and service names, trademarks, service marks, and domain names.

 

1.5 Client Materials ” means certain materials, domain names, Client Content (as such term is defined in Schedule D attached hereto and incorporated herein) and other information.

 

1.6 Client’s Product(s) ” means the certain Client branded personal computers and mobile devices, selected by Client at Client’s sole discretion for inclusion under this Agreement.

 

1.7 Commercial Launch Date ” means the date upon which the Client Branded Portal is first made available to Client’s Users on a commercial basis (i.e. not a beta).

 

1.8 Confidential Information ” has the meaning as set forth in Section 5.

 

1.9 Content Provider ” means a company that provides or licenses its products and services to Synacor or Client for distribution on the Portal.

 

1.10 End User ” or “ User ” means a user that accesses and uses the Client Branded Portal for any purpose; collectively “ Users ”.

 

1.11 End User Data ” means information collected from Users of either party’s services, products, or software, including personally identifiable information and any data about a User that can be connected to personally identifiable information relating to such End User.

 

1.12 Enhancements ” means all bug fixes, error corrections, updates, modifications, new features, new functionalities, or upgrades to the Portal.

 

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1.13 Link ” means the unique Uniform Resource Locator (“URL”) provided by Client that enables End Users to access the Portal.

 

1.14 Rights ” means any and all rights of copyright, patent rights, trademark and service mark rights, trade secret rights, trade dress rights, character rights, artistic and moral rights, and any and all other proprietary rights of any kind whatsoever, together with associated registration rights and rights to sue for and collect damages for any infringement or violation of any of the foregoing.

 

1.15 Service(s) ” means Synacor’s creation, hosting and maintenance of the Client Branded Portal and all other services as set forth in Schedule A—Services and Pricing, and if any, the Supplements, defined below.

 

1.16 Software ” means the tools, templates, frameworks or other software owned or licensed by Synacor and used in connection with the Services.

 

1.17 Supplements ” means any Addenda, Schedules, and Exhibits attached hereto and incorporated herein, and any other addenda, schedules, exhibits as may subsequently be agreed to and signed by each of the parties hereto and attached to this Agreement from time to time.

 

1.18 Synacor Marks ” means Synacor’s logos, product and service names, trademarks, service marks, and domain names.

 

1.19 Synacor Property ” means the Synacor Content (as such term is defined in Schedule D attached hereto and incorporated herein), Synacor Marks, Software, all other materials (including any hardware), information, ideas, inventions, know-how, methods, processes, templates, tools, works of authorship, trade secrets and technologies that are owned or licensed by Synacor and that may be used in the performance of the Services; and all intellectual property rights or other proprietary Rights in and to any of the foregoing.

 

1.20 Territory ” means the United States.

 

1.21 Wind Down Period ” shall mean the additional time during which either party shall have certain obligations after expiration or termination of the Agreement pursuant to Section 7.4.5.

2 Synacor Services and Responsibilities

 

2.1 Services . Subject to the terms and conditions of this Agreement, as may be amended pursuant to the provisions of Section 12 hereof, Synacor shall provide the Services described in this Agreement in accordance with the terms and conditions set forth herein and those set forth in the Supplements, if any. Synacor may provide the Services directly to Client, or indirectly using contractors or other third party vendors or service providers, provided that in any event, Synacor shall remain primarily responsible for the delivery of the Services to Client in accordance with this Agreement. Each party shall provide the other with reasonable cooperation, assistance, information and access as may be lawful and necessary to initiate Client’s and its Users’ use of the Services.

 

2.2 Additional Services . Upon mutual agreement of the parties, Client may engage Synacor to provide development services or other professional services (“Additional Services”). Such Additional Services shall be provided pursuant to an addendum and provided as part of the Services under the terms and conditions of this Agreement. As necessary, Client will issue a purchase order to Synacor for the Additional Services.

 

2.3 Technical Support . Synacor will use commercially reasonable efforts to operate the Services at industry standards level and to provide Client with technical support services in accordance with standard industry practices, each as described in Schedule E—Service Level Agreement attached hereto.

 

2.4

Limitations . Synacor will not be responsible for, nor liable hereunder in connection with, any failure in the Services due to or resulting from: (a) any Client Materials or other content provided by Client or any of its agents except to the extent the Client Materials have been modified by

 

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  Synacor or a third party without Client’s written approval; (b) Client’s negligence, or acts or omissions; (c) telecommunications or equipment failures outside of Synacor’s facilities or control; (d) scheduled maintenance as long as Client has been previously notified in writing by Synacor; or (e) unauthorized access, breach of firewalls or other hacking by third parties of Synacor’s systems unless Synacor has failed to use industry standard protections to prevent such an event. Synacor shall use commercially reasonable efforts to insure that the Services are free from any viruses, worms, or other code that will damage, interrupt or interfere with any software, content, data or hardware.

 

2.5 Testing of Portal by Client . Prior to making the Portal available to Users, Client shall have a reasonable period of time to review the Portal to ensure that it is substantially similar to the mock-ups set forth in Schedule H. If Client reasonably finds that the Portal is not provided in a manner that is substantially similar to such mock-ups, Client may request that Synacor make changes to remedy such difference. Such request will be provided in writing and will detail the differences Client has identified between the delivered Portal and the mock-up. Synacor will make the necessary changes and provide Client an opportunity to review the revised Portal before it is made available to Users. If the Portal is still not substantially similar to the mock-up in the revised version of the Portal, Client will provide written notice thereof again to Synacor, and Synacor will revise the Portal as necessary. Client and Synacor agree that the Portal will not be made available to Users until it is substantially similar to the mock-ups in Schedule H.

 

2.6 Harmful Code . Synacor represents and warrants that prior to its delivery of the Portal and distribution to End Users, Synacor will test the portions of the Portal which Synacor manages for the presence of any known viruses, harmful software routines, or other harmful software designed to permit unauthorized access, to disable, erase, or otherwise harm software, hardware, or data, or to perform any other such actions that • will materially damage or interfere with or materially adversely affect the End. Users’ equipment. Synacor will notify Client of the results of such testing and remove any such harmful code.

 

2.7 Enhancement . Synacor agrees to make any Enhancements available to Client without an additional fee that Synacor also makes available to all of its other clients without an additional fee or other economic consideration. Such Enhancements will be made available in a reasonable, mutually agreed upon timeframe after such Enhancement is initially made available for production use from Synacor. Client may from time to time request significant functionality Enhancements to the Portal, which may require Additional Services pursuant to Section 2.2.

3 Client Responsibilities

 

3.1 Client Support; Synacor Status . Client acknowledges that the continuing performance of certain Services may depend on its provision of cooperation, assistance, information and access to Synacor. If Client fails to timely provide any of the foregoing, then Synacor will not be liable for any corresponding delay in its performance.

 

3.2 Materials and Equipment . Client and its agents will provide Client Materials to Synacor as reasonably needed to perform the Services.

 

3.3 Provision of Web Log Files . In order to help Synacor determine potential traffic volume and characteristics, if available, Client will provide to Synacor several days of raw web log files for the intended portal hostname(s) within fifteen (15) days of signing this Agreement.

4 License and Intellectual Property

 

4.1 License Grant . Subject to the terms and conditions of this Agreement, Client hereby grants to Synacor a limited non-exclusive, non-sublicensable, worldwide and royalty-free right and license to use, reproduce, modify, distribute, perform and display the Client Materials and the Client Marks solely in connection with the Services.

 

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4.2 Ownership. Except for the limited rights and licenses expressly granted herein, Synacor shall retain all right, title and interest in and to (i) the Synacor Content; (ii) Synacor Marks; (iii) the Software; and (iv) Synacor Property. Client shall not use Synacor Property except as specifically provided in the Agreement. All Software, hardware and other technology used to provide the Services will be installed, accessed and maintained only by or for Synacor and no license therein is granted to Client. Except for the limited rights and licenses expressly granted herein, Client shall retain all right, title and interest in and to the Client Materials and Equipment, including any intellectual property rights or other proprietary rights therein and thereto.

 

4.3 Restrictions. Client shall not, directly or indirectly: (a) use any of Synacor’s Confidential Information (as such term is defined in Section 5.1) to create any software that is similar to any of the Software used under this Agreement or to provide any service which is similar to any of the Services; (b) decompile, disassemble, reverse engineer or use any similar means to attempt to discover the source code of the Software or the trade secrets therein, or otherwise circumvent any technological measure that controls access to the Software or Services; (c) encumber, transfer, rent, lease, or time-share the Software or Services, or use them in any service bureau arrangement or otherwise for the benefit of any third party; (d) access, copy, distribute, manufacture adapt, create derivative works of, or except as specifically permitted in this Agreement, modify any Software; (e) remove any proprietary or confidential notices; or (f) permit any third party to engage in any of the acts proscribed in clauses (a) through (e) above.

5 CONFIDENTIALITY.

 

5.1 Confidential Information. Each party (the “Receiving Party”) understands that the other party (the “Disclosing Party”) or its representatives has disclosed or may disclose confidential information relating to the finances, business, marketing plans, clients, vendors, operations, technology or software of the Disclosing Party. “Confidential Information” means any of the foregoing information and any End User Data (including all originals, copies, notes, analyses, digests and summaries) which is either (a) disclosed in writing and designated as confidential at the time of disclosure or if in oral or intangible form, be orally identified as “Confidential” at the time of disclosure and sent to the Receiving Party with a legend of “Confidential” within thirty (30) days after such disclosure. Confidential Information shall not include any information that the Receiving Party can demonstrate by its written records (i) is or becomes generally available to the public without breach of this Agreement, (ii) was in its possession or known by it prior to receipt from the Disclosing Party without any obligation of confidentiality, (iii) was rightfully disclosed to it by a third party not under an obligation of confidentiality, or (iv) was independently developed without reference to or use of any Confidential Information of the Disclosing Party.

 

5.2 Non-Disclosure. The Receiving Party shall keep all Confidential Information strictly confidential and shall not disclose such Confidential Information to any third party except to its directors, officers, employees, independent contractors and subcontractors who have a need to know such information and who are bound by similar obligations of confidentiality. The Receiving Party shall not use the Confidential Information of the Disclosing Party except to the extent necessary to perform its obligations under this Agreement. The Receiving Party shall use the same degree of care to protect the Confidential Information as it would use to protect its own confidential information of the same importance. Each party shall bear the responsibility for any breach of confidentiality by its employees and contractors. Each party may not disclose the specific terms of this Agreement without the prior written consent of the other party, except that either party may provide a copy of this Agreement or otherwise disclose its terms in connection with any legal or regulatory requirement as set forth in Section 5.3. Neither party will disclose the general nature of this agreement in a press release or otherwise in discussions with members of the press.

 

5.3

Required Disclosure. Nothing herein shall prevent a Receiving Party from disclosing the Disclosing Party’s Confidential Information as necessary pursuant to the lawful requirement of a governmental agency or when disclosure is required by operation of law or by court order;

 

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  provided , that prior to any such disclosure, the Receiving Party shall (a) promptly notify the Disclosing Party in writing of such requirement to disclose; (b) cooperate fully with the Disclosing Party (at the Disclosing Party’s expense) in protecting against any such disclosure or obtaining a protective order; (c) the Receiving Party discloses only that portion of Confidential Information that is advised in writing by counsel it is required to disclose, and (d) the Receiving Party uses reasonable efforts to obtain safeguards that confidential treatment will be accorded to such Confidential Information.

5.4 End User Data

 

5.4.1 Synacor and Client each will collect data from End Users solely pursuant to its then effective and published privacy policy and in accordance with applicable laws and regulations, and use any individually identifiable information it collects or owns only as authorized by the End User and will not disclose, sell, license, or otherwise transfer any such End User information to any third party except as permitted under the controlling privacy policy and applicable laws and regulations.

 

5.4.2 As between Synacor and Client, Client shall own all Account Information. If Client provides End User Data to Synacor, if reasonably necessary for Synacor to perform its obligations under this Agreement or to comply with legal or regulatory requirements, it will be provided in accordance with Client’s applicable privacy policies. To avoid uncertainty, Client acknowledges and agrees that Synacor may disclose aggregate measures (not personally identifiable) of Users and Service usage and performance derived from Account Information to Synacor Providers, Synacor investors and other Synacor clients or potential clients.

 

5.4.3 Synacor will include a link to Client’s privacy policy on the Client Branded Portal.

 

5.4.4 Synacor and Client will collaborate as needed on compliance with applicable laws and standards with respect to the Portal and related privacy matters.

 

5.5 Return of Confidential Information . All Confidential Information shall remain the property of the Disclosing Party and the original and all copies thereof, on whatever physical, electronic or other media such Confidential Information may be stored, shall be returned or destroyed (at the Disclosing Party’s option) within ten (10) business days of the Disclosing Party’s request.

 

5.6 Relief . Each party agrees that any breach of the obligations in this Section 5 will cause irreparable harm to the Disclosing Party for which monetary damages will not be an adequate remedy. Therefore, the Disclosing Party shall, in addition to any other legal or equitable remedies, be entitled to seek an injunction or similar equitable relief against such breach or threatened breach of this Section 5 without the necessity of posting any bond.

6 Fees, Payment Terms, Reporting, and Taxes

 

6.1 Fees . Synacor’s fees for the Services and payments to Client for revenues earned are set forth in the Product & Pricing Schedule attached hereto as Schedule A and made a part hereof.

 

6.2 Payment Terms . Except as otherwise provided in this Agreement, all payments from Client to Synacor shall be due within forty-five ( 45) days after the date of receipt of the applicable invoice.

Client must notify Synacor in writing of any disputed invoice amounts (including an explanation for such dispute) within [*] days of receipt of the disputed invoice.

Payments from Synacor to Client shall be based upon the monthly report required in Schedule A, to AllianceMarketing@tais.toshiba.com and will be made forty-five (45) days after the end of the applicable calendar quarter.

Upon receipt of the report from Synacor, pursuant to Schedule A, Client will review and, within [*] if no issue, inform Synacor that the report is approved for payment. If Client does

 

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not inform Synacor of an approval or dispute with the report in such [*]  days, such report will be deemed to be approved. Synacor will then treat the approved report as an invoice for payments due under Schedule A and send payment to Client via ACH transfer to the account set forth below.

[*]

 

     All payments shall be made in full in United States Dollars.

 

6.3 Taxes . All payments to Synacor are exclusive of federal, state, local and foreign taxes (other than taxes assessed on Synacor’s income), duties, tariffs, levies and similar assessments on the use of the Services hereunder, and Client agrees to bear and be responsible for the payment to Synacor or the appropriate agency of all such charges. Payment of taxes by Synacor will be in accordance with Schedule A.

 

6.4 Reporting Terms . Reporting terms will be in accordance with Schedule A.

7 Term and Termination

 

7.1 Term . Unless otherwise terminated earlier under this Section 7 Term and Termination or elsewhere in this Agreement where either party has a termination right, this Agreement shall commence as of the Effective Date and shall continue thereafter in full force and effect until September 30, 2013 (the “Initial Term”).

 

7.2 Renewal Term(s) . Thereafter, the Agreement may be renewed for additional one (1) year terms (“Renewal Term”) with written, mutual consent at least ninety (90) days prior to the expiration of the Initial Term or each Renewal Term.

 

7.3 Termination for Cause . In addition to any of its other remedies, either party may terminate this Agreement: (a) in the event that the other party materially breaches any material provision of the Agreement and the breaching party fails to cure such breach within thirty (30) days after receiving written notice of such breach from the non-breaching party; or (b) immediately upon written notice to the other party in the event any assignment is made by the other party for the benefit of creditors, or if a receiver, trustee in bankruptcy or similar officer shall be appointed to take charge of any or all of such other party’s property or if a voluntary or involuntary petition under federal bankruptcy laws or similar state statutes is filed against the other party, or if it dissolves or fails to operate in the ordinary course.

 

7.4 Effects of Termination . Upon any expiration or termination of this Agreement, all rights and obligations of the parties shall cease, except that:

 

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7.4.1 Client may continue to preload and distribute the Link on the Client Products until such time as those items can reasonably be removed from Client Products during a scheduled major image revision;

 

7.4.2 Client may continue to distribute the Link in distributing remanufactured systems that originally contained those items;

 

7.4.3 Termination of this Agreement shall not affect the right of Client’s resellers to sell any Client Products containing the Link in their inventory.

 

7.4.4 Client’s obligation to seek Synacor’s prior approval related to referencing Synacor Providers’ in marketing materials will survive termination.

 

7.4.5 Synacor shall maintain the Client Branded Portal during the twelve (12) months after the expiration or termination of this Agreement (see “Wind Down Period” in Section 1.21 above). During the Wind Down Period, Synacor shall allow existing and new Users to use Services through the Client Branded Portal. All payment obligations hereunder will continue to apply during the Wind Down Period following termination of the Agreement

 

7.4.6 All obligations that accrued prior to the effective date of termination (including without limitation, all payment obligations pursuant to Section 7.4.5) shall survive termination; (a) each party shall destroy or return to the other party all of the other’s Confidential Information in its possession or under its control pursuant to Section 5.5 above; and (b) Synacor shall, after providing Client with an electronic copy of account information and transaction data in a mutually agreeable format, delete archived account information and other transaction data. The provisions of Sections 4.2 (Ownership), 4.3 (Restrictions), 5 (Confidentiality), 6 (Fees, Payment Terms, Reporting, and Taxes), 8 (Representations, Warranties, and Indemnities), 9 (Limitations of Liability), 10 (Open APIs and RSS Feeds), 13 (General Provisions) and this Section 7.4 (Effects of Termination) shall survive any termination or expiration of this Agreement.

8 Representations, Warranties, and Indemnities

 

8.1

Synacor Representations and Warranties . Synacor represents and warrants to Client that: (a) it has and will maintain all rights necessary to enter into and perform this Agreement throughout the Term and the Wind-Down Period and to grant the limited rights and licenses granted herein including, without limitation, all necessary rights in the Services and the Synacor Content; (b) to Synacor’s knowledge, the Synacor Content is not defamatory, obscene, or otherwise unlawful in any jurisdiction and does not infringe ,or interfere with any intellectual property, contract, right of publicity, or any other proprietary right of any individual or entity, and Synacor is not aware of any facts upon which such a claim could be based as of the Effective Date, and Synacor will promptly notify Client if it becomes aware of any such claim or receives written notification from a third party that such rights have been violated by Synacor (provided Synacor reasonably believes the facts on which such notification are based are likely to negatively affect Client’s rights under this Agreement); (c) during the Term, Synacor shall comply with all applicable laws and regulations, and the Services provided by Synacor under this Agreement shall be provided in accordance with applicable laws and regulations and by qualified personnel; (d) as of the date of initial launch of the Software or the subsequent launch of any enhancement thereto, the Software or such relevant enhancement does not contain viruses, software routine or other code designed to permit unauthorized access, to disable, erase or otherwise harm software, hardware, or data, or to perform any other harmful actions, including launching any spyware programs, and after the initial launch of the Software, if a virus is detected, Synacor will promptly work to mitigate the effects thereof; and (e) it will maintain and comply with a published privacy policy. EXCEPT AS EXPRESSLY PROVIDED HEREIN, SYNACOR MAKES NO WARRANTIES OF ANY KIND AND EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SYNACOR

 

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  DOES NOT WARRANT OR MAKE ANY REPRESENTATION REGARDING THE PORTAL OR ANY CONTENT PROVIDED TO CLIENT OR THE RESULTS TO BE OBTAINED FROM THEIR USE. IN PARTICULAR, SYNACOR DOES NOT WARRANT THAT THE PORTAL WILL BE ERROR FREE OR WILL OPERATE WITHOUT INTERRUPTION.

 

8.2 Client Representations and Warranties . Client represents and warrants that: (a) it has all rights necessary to enter into and perform this Agreement and to grant the limited rights and licenses granted herein including, without limitation, all necessary rights in the Client Materials; (b)  [*] (d) it will maintain and comply with its published privacy policy. Client shall be fully responsible for, and shall reimburse Synacor for, any and all liabilities of Synacor arising out of any misrepresentation concerning the Services or the capabilities of the Services made by Client or by an employee, agent or authorized representative of Client to any User, prospect or other third party, except to the extent Synacor has made such representation to Client hereunder. EXCEPT AS EXPRESSLY PROVIDED HEREIN, CLIENT MAKES NO WARRANTIES OF ANY KIND AND EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

 

8.3 Synacor Indemnifications . Synacor shall indemnify, defend, and hold Client harmless from and against any and all judgments, costs, damages, suits, actions, proceedings, expenses and/or other losses, including reasonable attorney’s fees (collectively “Claims”) suffered or incurred by Client from any third party claim arising .out of or relating to (a) Synacor’s breach of any of its representations and warranties set forth herein or any grossly negligent act or omission of Synacor, its employees, or subcontractors, and (b) any claim that the Services or the Synacor Content infringe, misappropriate or violate the intellectual property rights of any third party.

 

8.4 Client Indemnification . Client shall indemnify, defend, and hold Synacor harmless from and against any and all Claims suffered or incurred by Synacor from (a) any third party infringement claim arising out of or relating to Client Materials, (b) any breach of Client’s representations and warranties set forth herein, or (c) any. grossly negligent act or omission of Client, its employees, or agents.

 

8.5

Claims . In case any Claim is brought by a third party for which a party (the “Indemnifying Party”) is required’ to indemnify the other party (the “Indemnified Party”) pursuant to this Section 8, the Indemnified Party shall provide prompt written notice thereof to the Indemnifying Party (provided, however, that any failure or delay in notice shall not excuse the Indemnified Party of its obligations hereunder) of such Claim, and the Indemnifying Party shall assume the defense of such Claim. The parties shall cooperate reasonably with each other in the defense of any Claim, including making available (under seal if desired, and if allowed) all records reasonably necessary to the defense of such Claim, and the Indemnified Party shall have the right to participate in the defense of such Claim with counsel reasonably satisfactory to the other party at its own expense. The Indemnifying Party shall not enter into any settlement of any Claim without the prior written consent of the Indemnified Party (such consent not to be unreasonably withheld) if Indemnified Party’s rights would be directly and materially impaired thereby. Without limiting the foregoing, in the event of any Claim or threatened Claim of infringement involving a portion of any Software and/or Services provided by Synacor, Synacor may (at Synacor’s option) (i) procure the right or license for Client to continue to use and otherwise exploit in accordance with the terms hereof such portion of the Software and/or Services on commercially reasonable license terms, or (ii) if

 

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  applicable, replace the same with a non-infringing version of equivalent function and performance, or (iii) modify or alter (to the extent that Synacor has rights to so modify or alter), or delete any such portion of the Software and/or Services, as the case may be, so as to make such portion non-infringing while maintaining substantially comparable functionalities and capabilities of such parts of the Software and/or Services that are material to Client’s then-current or demonstrably anticipated use hereunder. If options (i) and (ii) are not commercially reasonable, Synacor may terminate this Agreement or the rights and licenses granted hereunder. In addition, Client may require Synacor to remove some or all of the Synacor Content if Client becomes or believes that it may become the subject of a third party’s intellectual property right claim that relates to such Synacor Content.

9 Limitations of Liability

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED IN THIS AGREEMENT, (I) NEITHER PARTY SHALL BE LIABLE TO THE OTHER PARTY, ITS AGENTS, AFFILIATES, CLIENTS, OR ANY OTHER PERSONS, FOR ANY LOST PROFITS OR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES, EVEN IF ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES, AND (II) EXCEPT FOR EITHER PARTY’S INDEMNIFICATION OBLIGATIONS FOR THIRD PARTY CLAIMS RELATED TO INTELLECTUAL PROPERTY INFRINGEMENT UNDER THIS AGREEMENT, IN NO EVENT WILL EITHER PARTY BE LIABLE TO THE OTHER FOR ANY AND ALL CAUSES, IN THE AGGREGATE, ARISING OUT OF, RELATING TO, OR IN CONNECTION WITH THIS AGREEMENT OR THE PERFORMANCE OF ITS OBLIGATIONS HEREUNDER EXCEEDING [*]

10 Open APIs and RSS Feeds

From time to time, Synacor may offer Client the ability to include certain functionality on the Client Branded Portal that Synacor has integrated via a publicly available open APIs, RSS feeds, or similar technology. The providers of open API’s and RSS feeds often (i) do not include product representations, warranties or indemnifications in their terms of use, (ii) make no commitment that the functionality will continue to be available, and (iii) disclaim liability associated with such products. As such, unless otherwise available from a provider, Synacor is not able to pass on any warranties nor take on any liability or indemnities related to such open APIs, RSS Feeds, or similar technology or any performance or use thereof.

If Client elects to have Synacor include functionality made available through open APIs, RSS feeds, and the like on the Client Branded Portal, notwithstanding anything to the contrary in this Agreement, the following will apply thereto:

 

  a) Such functionality is provided on an “as is” basis, and Synacor makes no representations or warranties of arty kind, whether express, implied, statutory or otherwise with respect thereto and any use or inability to use such functionality. Synacor disclaims all warranties related thereto, including, but not limited to, any implied warranties of merchantability, fitness for a particular purpose, and non-infringement;

 

  b) Synacor disclaims any liability for any damages of any kind arising from use of, or inability to use, such functionality, or from any removal of such functionality from the portal, including, but not limited to direct, indirect, incidental, punitive, consequential or exemplary damages, including without limitation lost data, business or anticipated profits, unless Synacor was aware of or advised of the possibility of such damages; and,

 

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  c) Notwithstanding any indemnifications set forth in this Agreement, Synacor will not indemnify Client (or any other party) for any claims related to such functionality or any use thereof. If at any point, Client has concerns about the functionality or any use thereof, Client’s sole recourse is to remove or request removal of the functionality from the Client Branded Portal.

11 Public Relations

Except as it relates to Client’s marketing of Portal and related matters to its Users, neither party will issue any press release, nor otherwise disclose any information concerning this Agreement without the prior written consent of the other. The parties agree that a joint press release regarding the establishment of their relationship may be appropriate and, if deemed appropriate, the parties shall use good faith to arrive at a mutually agreeable press release.

12 Records and Audit

Each party may audit the financial books and records and associated internal control systems of the other party solely relating to payments due and payable hereunder (the “Relevant Records”) not more frequently than once during any twelve (12) month period and take extracts from and/or make copies of such records. Each party shall maintain during the Term and for a period of two years, thereafter all books, records, accounts, and technical materials regarding its activities in connection herewith sufficient to determine and confirm all amounts payable to the other party and all compliance with all other material obligations hereunder. Upon a party’s request and with thirty (30) days’ prior written notice, the other party will permit an independent certified public accountant auditor or agent of the requesting party’s choice to whom the other party has no reasonable objection (the “Auditor’) to examine and audit, during normal business hours, such Relevant Records pertaining to any time period within the Term of the Agreement and any relevant Wind Down Period; provided, however, that any particular Relevant Records may only be audited once and extracts may only be taken thereform or copies made thereof for the sole purpose of verifying the correctness of payments made pursuant, hereto. Unless otherwise agreed by the parties in writing, such examination shall be in material accordance with generally accepted accounting principles. If such audit reveals that amounts paid either party are Jess than amounts it should have paid for the audited period, then the audited party, if it agrees with the results of the audit, shall pay any unpaid delinquent amounts within ten (10) days of the other party’s request. If the audited party disagrees with results of the audit, the parties shall agree upon a dispute resolution mechanism utilizing an independent third party to resolve the dispute. To the extent such examination discloses an underpayment for the audited period of the greater of five percent (5%) or Fifteen Thousand Dollars ($15,000.00) (the “Shortfall”), the audited party shall fully reimburse the other party, promptly upon demand, for tile reasonable, fees and disbursements due the Auditor for such audit; provided that such prompt payment shall not be in lieu of any other remedies or rights available to such other party hereunder. In all other events, all fees and expenses of the Auditor under this Section shall be paid by auditing party. Further, in the event of a Shortfall, the auditing party may then audit the Relevant Records quarterly. Each party shall be responsible to keep all Relevant Records during the term of this Agreement and any relevant Wind Down Period, and twelve (12) months thereafter. Auditing party’s right to audit the Relevant Records will continue for a period of twelve (12) months following the last date on which the auditing party is entitled to payment. If an audit reveals an overpayment, the auditing party shall promptly notify the other and shall pay the amount of any such overpayment to the other party within ten (10) days thereafter.

13 General Provisions

 

13.1 Assignment . This Agreement is not transferable by either party without the other’s prior written consent (which shall not be unreasonably withheld), except that either party may (without consent) assign its rights and obligations hereunder to any of its affiliates or to any successor to all or substantially all of its business (by sale of equity or assets, merger, consolidation or otherwise). This Agreement will be binding upon, and inure to the benefit of, the successors, representatives and permitted assigns of the parties.

 

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13.2 Entire Agreement . This Agreement constitutes the entire agreement, and supersedes all prior negotiations, understandings or agreements (oral or written), between the parties concerning the subject matter of this Agreement. In the event of any conflict or inconsistency between the terms and conditions in the Agreement and any Supplement, the terms and conditions of the Agreement will prevail. Any different or additional terms contained in any purchase order, confirmation or similar form, even if signed by the parties after the date hereof, shall have no force or effect.

 

13.3 Independent Contractors . The parties hereto are independent contractors, and no agency, partnership, joint venture, or employment relationship is created as a result of this Agreement and neither party has any authority of any kind to bind the other in any respect.

 

13.4 Third Party Beneficiaries . This Agreement is intended for the sole and exclusive benefit of the parties hereto. Except for the parties hereto or as may be expressly provided in any Supplement, no third party shall have any right to rely upon this Agreement for any purpose whatsoever.

 

13.5 No Waiver . The failure of either party to enforce its rights under this Agreement at any time for any period shall not be construed as a waiver of such rights. No change, modification or waiver to this Agreement will be effective unless in writing and signed by both parties.

 

13.6 Illegality or Unenforceability . In the event that any provision of this Agreement shall be determined to be illegal or unenforceable, that provision will be limited or eliminated to the minimum extent necessary so that the Agreement shall otherwise remain in full force and effect and enforceable.

 

13.7 Notices . All notices under this Agreement will be in writing and will be deemed to have been duly given when received, if personally delivered; when receipt is electronically confirmed, if transmitted by facsimile or e-mail; the day after being sent, if sent for next day delivery by recognized overnight delivery service; or upon receipt, if sent by certified or registered mail, return receipt requested. Notices should be directed to the attention of the person named on the first page of this Master Agreement, and a copy must be sent to the attention of each party’s respective Legal Department.

 

13.8 Governing Law . This Agreement shall be governed by and construed in accordance with the laws of the State of New York, USA, without regard to the conflicts of laws provisions thereof. This Agreement shall not be governed by the United Nations Convention of Contracts for the International Sale of Goods, the application of which is hereby expressly excluded.

 

13.9 Headings . Headings are for convenience of reference only and shall in no way affect interpretation of the Agreement.

 

13.10 Counterparts . This Agreement may be executed in one or more counterparts, each of which shall be deemed an original, but all of which taken together shall constitute one and the same instrument. Execution of a facsimile copy shall have the same force and effect as execution of an original, and a facsimile signature shall be deemed an original and valid signature.

 

13.11 Non-Restrictive Relationship . Except as otherwise stated herein, nothing in this Agreement shall preclude either party from entering into similar agreements with other parties or independently developing, acquiring, marketing, promoting, selling, and distributing similar or other products or services.

 

13.12 Continued Payment and Performance if Dispute . In the event a dispute arises between Client and Synacor with respect to this Agreement, all payment and performance obligations under this Agreement will continue, and neither party will be entitled to withhold payment from the other party under this Agreement while the dispute is being addressed by the parties. In addition, the parties acknowledge that during the Term of this Agreement there may be changes to the market or the parties’ business and financial conditions, or changes to anticipated revenues to either party under this Agreement. Notwithstanding the foregoing, all payment and performance obligations under this Agreement will continue in the event of such changes.

 

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13.13 Export Control. Each party shall also at all times comply with all United States laws and regulations governing the license and delivery of technology, products, and technical data abroad, including but not limited to the Export Administration Regulations issued by the Department of Commerce, International Trade Administration, and Bureau of Export Administration, and any successor provisions thereof. Synacor shall promptly provide Client with all export classification information for Synacor Property, if any.

 

13.14 No Client Minimum Obligation. Nothing in the Agreement shall be construed as placing any obligation upon Client to distribute or sell a minimum number of Client Products or to generate a minimum number of Users.

IN WITNESS WHEREOF, the patties hereto have executed this Agreement as of the Effective Date.

 

Synacor, Inc.

  Toshiba America Information Systems, Inc.

Signature: /s/     George Chamoun

  /s/     Jeff Barney

Name: George Chamoun

  Jeff Barney

Title EVP SALES & MARKETING

  Vice President & General Manager, Digital
  Products Division

Date: 7/26/2010

  7/23/10

 

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Schedule A

Product & Pricing

1 Client Branded Portal

 

1.1 Client Branded Portal Elements. Creation, Hosting and Maintenance of Client Branded Portal. Synacor will develop, establish, host and maintain the Client Branded Portal in exchange for the fees payable by Client to Synacor as set forth below. The Client Branded Portal deliverables consist of the following product elements:

 

  a) Development of the “Client Branded Portal” with elements of Synacor’s standard portal template branded with Client presentation layer (look and feel, logos, trademarks, etc.) as determined mutually by Client and Synacor;

 

  b) Content Publishing and Administration Components;

 

  c) Personalization elements of Client Branded Portal for establishment of User preferences on display (to be added when applicable based on mutual agreement of the parties);

 

  d) Application Portal Interfaces (“API’s”) for unified registration login and update (to be added when applicable based on mutual agreement of the parties);

 

  e) Hosting of portal framework and Synacor Content within Synacor’s data center;

 

  f) User Authentication as agreed upon by the parties; and

 

  g) Synacor will include links to Client’s terms of use and privacy policy on each page of the Portal substantially in the form set forth in Schedule F.

 

1.2 Portal Content. The below-listed initial Content will be provided, subject to the Content Provider’s approval, by Synacor and integrated into the Client Branded Portal. Content, including the Content listed below, that is provided without cost to the User, and that does not require a username and password to gain access shall be considered “Portal Content.” The following list of Content may change from time to time as Synacor modifies its Content Providers and content mix or in response to Client requests. Provision and use of Content shall be subject to the terms and conditions in Schedule D attached to this Agreement.

 

     Synacor will initially provide Portal Content on the Client Branded Portal from the following Synacor Providers subject to such Synacor Providers’ approval:

[*]

 

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  Synacor will use commercially reasonable efforts to obtain rights to Portal Content from the following Synacor Providers:

[*]

 

1.3 Portal Best Practice Policies . Synacor’s current best practice policies for the Client Branded Portal are as follows and Client shall comply with them throughout the Term of the Agreement:

 

  a) [*]

 

  b) [*]

 

1.4 Training . Synacor may at its option, and upon Client’s approval, provide training to the Client’s customer support/sales trainers for up to three (3) days without charge. The Synacor trainer’s travel, lodging, and meal expenses incurred to provide on-site training will be reimbursed by the Client within Client’s corporate policy limits. Synacor will not incur any such expense without prior Client approval. Training may include: Product knowledge & sales skills, technical support admin tool training and triage trouble shooting planning.

 

1.5 Promotional Campaigns . Synacor may, from time to time and with Client’s prior written approval, design and implement periodic marketing promotions supporting the Client Branded Portal.

 

1.6 Additional Services . The following services are considered Additional Services.

 

  a) Integration beyond the Synacor APIs;

 

  b) Portal customization beyond the look and feel element placement, and similar options embedded in the Client Branded Portal template as of the date of launch; or

 

  c) Other programming or customizations not specified as part of the initial launch fees.

 

1.7 Search Services Revenue Share . Synacor shall provide Search Services as provided in Schedule B of this Agreement. Synacor shall split the revenues it receives from its Search Services provider (“Search Revenue”) [*] to Client and [*] to Synacor. These revenues shall be net of any direct payments, if any, made by Synacor to the Search Services Provider for such services relating to this Agreement.

 

1.8 Advertising Revenue Share . Synacor and Client shall include advertising on the Client Branded Portal as specified in Schedule C of this Agreement. Synacor and Client shall determine an Advertising Revenue share from the advertising revenue either party receives from advertising related to the Client Branded Portal as follows:

 

  a) Where advertising is sold by third parties (such as Advertising.com or Specific Media, etc.) all such Advertising Revenue (net of the third party’s cost) shall be [*]

 

  b) Where advertising is sold by Client or Synacor, [*] of such Advertising Revenue shall be distributed to the selling party and the remaining [*] of such revenue shall be [*]

 

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  c) The term “Advertising Revenue” includes all revenue earned by Synacor or Client from all video advertising, banner advertising, and other forms of advertising that appears on or within the Client Branded Portal, whether sourced by Client, Synacor, or from third party advertising partners, less any fees due to third parties related to provision of such advertising, including but not limited to, ad serving and advertising management services fees.

 

1.9 Costs . Client shall be responsible for [*] directly attributable to the Portal incurred by Synacor associated with (i) all Portal Content (ii) bandwidth, (iii) hosting (including data center costs), (iv) reporting, and (v) other Services, provided by Synacor under this Agreement. Client shall not be responsible for any cost associated with any of Synacor’s other clients. The approximate costs as of the Effective Date will be as set forth in Exhibit 1 to this Schedule A. Synacor shall deduct such costs from Client’s share of Search Revenue and Advertising Revenue. Unless otherwise agreed by the parties in writing, Client shall be responsible to [*] associated with any Content it licenses directly from a Content Provider for inclusion on the Client Branded Portal.

 

1.10 Carriage Fees . Client may, from time to time, choose to utilize Synacor integrated services for the distribution of Client Content. If any such Services are required, [*]

 

1.11 Payment Terms . All payments due from Synacor to Client shall be made in accordance with Section 6 of this Agreement.

 

1.12 Taxes . Payment of taxes by Client will be in accordance with Section 6.3 of the Agreement. With respect to Products and Services sold by Synacor pursuant to this Agreement, (a) in States within the United States where Synacor has a legal obligation to collect sales or use taxes, Synacor will be solely responsible for the collection and remittance of any and all applicable sales or use taxes; and (b) in any jurisdiction outside of the United States where Synacor is subject to value added tax, goods and services or any similar taxes, Synacor will be solely responsible for the collection and remittance of any and all applicable GST, value-added tax, or other consumption-based tax.

 

1.13 Reporting Terms . Within fifteen (15) days following the last day of each calendar month, Synacor shall provide Client with a report, in electronic format, stating the following:

 

  Synacor’s gross revenue received from its Search Services Provider and advertisers, net revenue (defined as Synacor’s gross revenue related to search and advertising less all applicable costs and fees as set forth in this Agreement), and Client’s share of revenue related to search and advertising,

 

  The number of unique visitors and page views,

 

  The number of advertising impressions and advertising revenue, and Client’s share of the revenue, and,

 

  If applicable, Adsense for Search (AFS) impressions and revenue, search service fees, and Client’s share of the revenue.

 

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Exhibit 1

To Schedule A

Estimated Costs as of the Effective Date. True monthly costs will be based on content mix, the number of unique Users and other usage metrics to be determined.

[The following example is provided solely as a representation of the type of information that should be included in the calculation of costs pursuant to Section 1.9 of Schedule A for the Client Branded Portal.]

 

Portal Content    [*]
Ad Fees ( [*] etc.)    [*]
Search Fees (Fee to [*] )    [*]
Bandwidth    [*]
Hosting (Hardware, Space & Power)    [*]
Reporting (Omniture)    [*]
  

 

Total Monthly Expenses

   [*]

 

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Schedule B

Search Services

The following establishes the terms and conditions by which the parties will work together to facilitate the delivery of search related services to Client’s Users.

 

  1. Definition of Search Services and Selection of Search Services Provider . Synacor shall be the exclusive provider of services on the Client Branded Portal, that enables End Users to receive descriptions and links associated with search results from search boxes (“Search Services”) placed within the Client Branded Portal, through an agreement with a Search Services provider (“Search Services Provider”).

 

  2. Operation of Search Services . Each time a User enters a search request in a search box (a “Search Query”) Synacor shall return to such User a set of up to ten (10) search results (each such set being referred to as a “Search Results Set”) and additional paid links (“Sponsored Links” or “AFS Ads”) as agreed to by the Parties.

 

  3. Hosting and Control . At all times during the Services Term, Synacor shall (a) deliver and manage any and all pages that comprise the sites on which Search Services are provided; (b) maintain complete technical and editorial control of the Client Branded Portal; and (c) act as the intermediary for all transmissions between Search Services Provider and such sites.

 

  4. Context Sensitive Advertising . Synacor may also provide context sensitive advertising (“Adsense for Content Ads” or “AFC Ads”) within the Client Branded Sites, provided Synacor will use commercially reasonable efforts to ensure that such advertising does not include advertisements for any of Client’s competitors included in Client’s Competitor’s List attached hereto as Schedule G.

 

  5. Disclaimers . Client understands and agrees that Search Services Provider shall not be liable for any damages, whether direct, indirect, incidental or consequential, arising from the site’s access to or use of the Search Services;

 

  6. No Warranties . Client understands and agrees that Search Services Provider makes no warranties, express or implied, with respect to the Search Services, including without limitation, warranties for merchantability, fitness for a particular purpose, and non-infringement;

 

  7. Client Not Third Party Beneficiary . Client expressly acknowledges and agrees that Client is not a third party beneficiary under any agreement between Synacor and Search Services Provider.

 

  8. Search Bar . Client expressly grants Synacor permission to include a search bar on the Client Branded Sites above the fold in a location mutually agreeable to the parties.

 

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Schedule C

Advertising

The following establishes the terms and conditions by which the parties will work together to facilitate the delivery of the Advertising to Client.

1. Advertising Services . The advertising services provided by Synacor may include, without limitation, the integration of e-commerce, video, banner advertising and other forms of advertising or advertising support content (videos with pre-rolls ads included), in contextually relevant programmed areas throughout the Client Branded Portal (“Advertising Services”). Synacor may sell advertising inventory directly to advertisers or through advertising networks or other third parties.

2. End-user Rights Regarding Advertising . Client agrees to include language in its privacy policy clearly disclosing that third parties may be placing and reading cookies on End Users’ browsers, or using web beacons to collect information, in the course of ads being served on is websites. Client’s privacy policy should also include information about End User options for cookie management. Client will provide to Synacor a copy of its privacy policy for reference. Synacor may, but has no obligation to, review Client’s privacy policy for the purposes of verifying that the foregoing requirement is included.

3. Advertisement Removal and Excluded Advertising . Client reserves the right to request that Synacor remove any advertisement that is related to a competitor included on Client’s Competitors List attached as Schedule G or that Client, in its reasonable discretion, determines is inconsistent with Client’s brand, image, or company values or a site which a customer of Client files a formal complaint. Synacor shall disable such advertisement within twenty-four (24) hours from the Client Branded Portal after receiving written notice, including via email, from Client.

4. Advertising Inventory . The parties agree that Synacor shall have the right to include advertising, except as restricted above in Section 3 of this Schedule C, on each of the pages of the Client Branded Portal including at least two (2) advertisements on each page, with at least one (1) of those being of significant size completely above the fold in high resolution. Additionally, Synacor may include text links and sponsorships in a commercially reasonable manner on the Client Branded Portal.

5. Client Provided Advertising . Client may include advertising on the Client Branded Portal provided it meets the following criteria:

 

  a) The advertising is direct advertising, not advertising sold through third parties (such as Advertising.com or Specific Media).

 

  b) The cost per thousand impressions (“CPM”) for such advertising shall be greater than the minimum threshold set by Synacor on a quarterly basis.

 

  c) Any advertising must have a frequency cap no greater than five (5) times in a 24-hour period.

 

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Schedule D

Content Distribution Terms and Conditions

1. Content . The content to be distributed hereunder may be obtained by Synacor (the “Synacor Content”) and/or by Client (the “Client Content”). The Synacor Content and the Client Content are hereinafter referred to collectively as the “Content”. Distribution rights to the Synacor Content will be obtained by Synacor from third party content providers (each individually a “Synacor Provider” and collectively, the “Synacor Providers”) for the non-exclusive distribution by third parties including, but not limited to, Client. The Client Content will be owned by Client or licensed by Client from third party Content providers (each individually a “Client Provider” and collectively, the “Client Providers”). The Client Providers and the Synacor Providers are hereinafter referred to collectively as the “Providers”.

2. Users, Registration Pages . It is intended that the Content will be accessed by Client’s Users through the System described in Section 3 of this Schedule D. Synacor may require the use of User interfaces or other identification verification methods in order for the Users to access the Content. As may be determined by the parties and subject to revision during the Term as the parties may determine. The Content will be hosted and served by the party providing such content unless otherwise agreed in writing by the parties.

3. Content Hosting and Delivery System . Synacor will provide to Client limited access to a content management system (the “CMS”). Depending upon the CMS implementation for Client, as may be revised during the Term by written consent of the parties, hosting and serving of Client Content may be provided by Client, Client Providers, or Synacor, and hosting and serving of Synacor Content may be provided by Synacor or by Synacor Providers. Through the CMS, Synacor can: (i) offer new Content which it has obtained for distribution; (ii) edit or modify the editorial Content and design of the web pages with which the User interacts in order to access the Content; and (iii) remove any or all of the Content from availability to Client’s Users pursuant to this Agreement. Client shall notify Synacor of its decisions regarding the offering of Content on the Client Branded Portal in writing, including email, and Synacor shall take all commercially reasonable steps necessary to implement any such Client decisions as soon as is reasonably practicable provided, however, that where Client requests that any specified piece of Content be removed from the Client Branded Portal, Synacor shall remove such title or titles from the Client Branded Portal as expeditiously as possible, and in all events within forty-eight (48) hours after receipt of notice from Client.

4. User Billing . User billing, if any, will be the sole responsibility of Client unless Synacor chooses to use its own billing system, which will be determined by the parties prior to the launch of any Service requiring payment directly from the User.

5. Licenses.

 

  a) Subject to the provisions of the Agreement, Synacor grants to Client during the Term, a limited, non-exclusive, non-transferable right and license to transmit and distribute individual copies of the Synacor Content, solely for purposes of distributing the Synacor Content to Users located in the United States in connection with the distribution of Content to Users pursuant to this Agreement. Client expressly agrees that it shall not, and shall not permit any third party within its control, to duplicate, copy, modify, amend, add to, delete from, or otherwise make any change whatsoever in the Synacor Content or otherwise violate any intellectual property rights in the Synacor Content including but not limited to copyrights of third parties therein.

 

  b)

Subject to the provisions of the Agreement, Client grants to Synacor during the Term, a limited, non-exclusive, non-transferable, royalty-free right and license to: (i) transmit and distribute individual copies of the Client Content, solely for purposes of distributing the Client Content to

 

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  Users; and (ii) use and utilize such Client and Client Provider trademarks, logos and other works in connection with the distribution of Content to Users pursuant to this Agreement. Synacor expressly agrees that it shall not otherwise, and shall not permit any third party to, duplicate, copy, modify, amend, add to, delete from, or otherwise make any change whatsoever in the Client Content or otherwise violate any intellectual property rights in the Client Content including but not limited to copyrights of third parties therein.

 

  c) As to individual pieces of Content, the rights and licenses to use such Content as granted herein shall expire upon the expiration or earlier termination or expiration of the agreement pursuant to which distribution rights and license to such Content were obtained. Either party (the “Terminating Party”) shall have the right to terminate this Agreement immediately as to any particular Content upon notice to the other party: (i) if the Terminating Party reasonably believes the distribution of such Content exposes it to potential legal liability; or (ii) in the event a Synacor Provider or Client Provider ceases to operate a site, produce, or distribute such Content.

6. Proprietary Rights.

 

  a) Subject to the rights and licenses granted in the Agreement, Synacor (and its licensors including but not limited to the Synacor Providers) retains all rights, title and interest in and to all copyrights, trademarks, trade names logos patents and other intellectual property and proprietary rights in and to the Synacor Content. No title to or ownership of any Synacor Content and/or any part thereof is hereby transferred to Client or any third party. Synacor also retains all rights, title and interest in and to Synacor’s trademarks, trade names and logos. As between Client and Synacor, Client agrees that Synacor is the sole owner of the CMS and all technology, software and other intellectual property used by Synacor in connection with the performance of this Agreement and that Client shall make no claims thereto. Client shall comply with all reasonable requests of Synacor to protect the proprietary rights of Synacor and its licensors.

 

  b) Subject to the rights and licenses granted in the Agreement, Client (and its licensors including but not limited to the Client Providers) retains all rights, title and interest in and to all copyrights, trademarks, trade names, logos, patents and other intellectual and proprietary rights in and to the Client Content. No title to or ownership of any Client Content and/or any part thereof is hereby transferred to Synacor or any third party. Client also retains all rights, title and interest in and to Client’s trademarks, trade names and logos. Synacor shall comply with all reasonable requests of Client to protect the proprietary rights of Client and its licensors.

 

  c) AU licenses, rights, title, interest and intellectual property rights of any kind in and to the Content are entirely owned by and reserved to the applicable Provider and may be used by the Provider in such manner as the Provider may choose. Without limiting the foregoing, each party hereby assigns to the applicable Provider all right, title and interest in the Content provided by the Provider, together with the goodwill attaching thereto, that may inure to such party in connection with this Agreement or from such party’s use of the Content hereunder. Each party agrees to execute and deliver to a Provider or the other party as requested any documents required to register it as a registered user of any Content and to follow any instructions of a Provider or the other party as to the use of any Content. Each party agrees that it will not, and will not assist any third party to, register or attempt to register any trademark, trade name or other intellectual property right related to any Content or any derivation or adaptation thereof or any work, symbol, design, or mark which is so similar thereto as to suggest a relationship with any Provider or affiliate of a Provider. Each party agrees that it will not, nor will it assist any third party to, challenge the validity or ownership of any patent, copyright, trademark, or other intellectual property registration of any Content. If a party breaches any provision of this Section 6 of Schedule D, such party agrees that it will, at its expense, immediately terminate the unauthorized activity and promptly execute and deliver to the other party or a Provider, as requested, such assignments and other documents as required to transfer to the Provider all rights to the registrations, patents or applications involved.

 

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7. Content Provider Requirements.

 

  a) Client agrees to utilize the User interfaces or other identification verification methods of the CMS, as described in Section 3 of this Schedule, without modification, including but not limited to framing or co-branding, unless Client has obtained the prior written consent of Synacor to do otherwise.

 

  b) Client acknowledges and agrees that the look, feel, size, and placement of any Synacor Content on the Client Branded Portal (and any change or modification thereof) is subject to Synacor’s approval, which may include terms, conditions, and restrictions on the use of such Synacor Content or which may be withdrawn at any time.

 

  c) Neither Synacor nor a Synacor Provider shall have any liability in the event a Synacor Provider exercises its rights to terminate the rights and licenses to use Synacor Content.

 

  d) Client agrees that Synacor has the right to withdraw all Content upon termination or expiration of the Agreement (after the Wind-Down Period) without liability.

 

  e) Without the consent of Synacor, Client will not: (i) send any interstitials, pop-up windows, or other messages or files to the User during the time in which any Synacor Content is displayed, or (ii) sell any advertising in, on, or related to any Synacor Content, including but not limited to banners, buttons, links, streaming audio or streaming video advertisements. Client will not use the name, logo, or any of the proprietary marks of any Synacor Provider in any sales, advertising or marketing materials unless Client has obtained Synacor’s written approval or unless Client has an existing independent agreement with that Synacor Provider which will take precedence in this regard.

 

  f) Client and Synacor expressly acknowledge that each Provider is a third party beneficiary to the Agreement solely for purposes of enforcement of the provisions of this Agreement relating to the Provider’s Content and that any Provider may, in its sole discretion, take any and all action, including but not limited to, commencing any legal action to enforce its rights pursuant to this Agreement.

 

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Schedule E

Service Level Agreement and Customer Support Procedures

Service Levels

 

1 General

Synacor shall provide the agreed to service levels seven (7) days a week, twenty-four (24) hours a day, consisting of monitoring, notification, repair of service outages and maintenance, as set forth in this Service Level Agreement (“SLA”).

It is expected that the evaluation of Synacor’s performance against this SLA will be evaluated on a monthly basis beginning ninety (90) days from the Effective Date of the Agreement.

This SLA excludes events resulting from failures of Content Providers’ hosting and/or delivery systems, acts of God, war, acts by civil or military authorities, energy shortages, or other causes beyond Synacor’s reasonable control, whether or not similar to the foregoing.

CONTACT INFORMATION:

Technical Service Support: 866.535.8286 or tss@synacor.com

Network Operations Center: 800.716.8347 or noc@synacor.com

The foregoing Contact information may change upon reasonable notice to Client.

 

2 Monitoring

In an effort to detect potential problems before they impact the availability and performance of the system or services, Synacor continuously monitors the status of the systems using both automated and manual tools employed in its 24 by 7 network operations center (NOC).

 

3 Portal Availability

 

3.1 “Portal Availability” means that the Portal is fully functional with [*] average uptime in any calendar month where uptime is measured by the following formula: (total minutes for the given month – total minutes downtime defined per section 3.4) / (total minutes for the given month). For these purposes, “Fully Functional” means that the Client Branded Portal is continuously operable, available, and responsive to Client’s Users without significant delay or malfunction.

 

3.2 “Downtime (Portal unavailability) is the inability for Synacor’s systems to deliver the Portal on which measurement will be based on exceeding [*] that (a) commences as of the earlier of (i) the time Synacor detects and incidence of a service interruption or (ii) the time that client notifies Synacor of such interruption, and (b) ends when the service is substantially restored or a workaround is identified and implemented.

 

3.3 Portal Availability excludes:

 

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3.3.1 Downtime or degradation attributable to Scheduled Maintenance (as defined herein);

 

3.3.2 The inability of Users to access Content as a result of such Users’ Internet/network connection;

 

3.3.3 Impediments affecting the path (route) traveled in accessing Synacor’s systems except for those facilities owned, operated or maintained by Synacor or by a third party on behalf of Synacor;

 

3.3.4 Downtime or degradation resulting from bugs in third-party software not caused or detected by Synacor; and

 

3.3.5 The inability of Synacor Providers and Client Providers to update or deliver Content, provided that the inability is not due, in whole or in part, to Synacor.

 

3.3.6 Downtime or degradation attributable to a security intrusion event as described in Section 5 SECURITY, below in this Schedule, or a ‘denial-of-service’ attack from external sources outside Synacor’s control, unless Synacor has negligently failed to provide industry standard security to protect against such attack.

 

3.3.7 Downtime or degradation attributable to problems with Client-provided data API’s, authentication mechanisms or similar services.

 

3.4 Due to Synacor’s distributed architecture and redundancy, it is likely that Downtime or degradation may only affect a subset of the total user base. Therefore, Downtime will be computed based upon the percentage of Users affected by the Portal unavailability compared to Client’s total User base. For example, if 10% of the User base was affected by the Downtime for thirty (30) minutes, the official Downtime would be three (3) minutes.

 

3.5 Synacor agrees to take reasonable industry standard precautions to mitigate the risk of Downtime, including but not limited to: (a) use of anti-virus and anti-trojan software for the portion of the Portal that Synacor manages; (b) installation of available hardware and software patches; (c) implementation of industry standard firewalls; (d) implementation of backup power generation facilities, security systems, scheduled backups and fire protection systems; and (e) maintaining redundant internet providers.

 

3.6 Portal Availability Credits. If Client makes a request to Synacor within thirty (30) days of the end of the month in which Synacor failed to meet the SLA, the Portal Availability credits set forth below will be applied to Client’s account for each month during which Synacor failed to meet the required Portal Availability [*] during the Term of the Agreement. A credit of [*] owed by Client under the Agreement in the applicable month, plus [*] by which Portal Availability fails to meet the required percentage, up to a maximum of [*] which would otherwise have been payable by Client to Synacor for the applicable month.

 

3.7 Chronic Portal Unavailability: Client shall receive the credits set forth in Section 3.6 of this Schedule above, and in addition shall have the right to terminate the Agreement upon thirty (30) days written notice to Synacor, in the event that the Client Branded Portal is unavailable for the duration of any of the following:

 

3.7.1 [*]

 

3.7.2 [*]

 

3.7.3 [*]

 

4 Client Changes and/or Actions

Client acknowledges that it may have the ability to take actions or make any changes which can adversely affect the performance of the Services. In some cases, Synacor may be able to mitigate the risk of the

 

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actions or changes as described in the table below; provided however, that this risk mitigation will require Client to provide notice to Synacor of its intent to make these changes, as well as all pertinent details, in advance of the actual change. In the event Client does not provide sufficient notice (as set forth in the table below), Synacor will not be responsible for any downtime, degradation or other SLA-related problems that were directly attributable, in whole or in part, by the change. Synacor makes no representation or warranty that any Client change will be successful and Synacor shall have no liability for any changes or modifications by Client or any third party, unless the change is requested by Synacor. Some examples of when notice is required to be given to Synacor are delineated below. However, Client should always provide a reasonable amount of notice to Synacor before taking any actions or making any changes that may adversely affect the performance of the Services, and Synacor reserves the right to require a postponement of any actions that it believes requires mitigation before deployment. If Client fails to provide notice to Synacor prior to taking actions or making changes that may be subject to this Section, any degradation in performance will not be covered by the SLAs provided herein.

 

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Action / Change

  

Risk

  

Synacor Mitigation

  

Required

Notification

[*]         
        
        
        
        

 

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Action / Change

  

Risk

  

Synacor Mitigation

  

Required

Notification

[*]         
        
        
        
        
        

 

5 Security

Synacor’s Security Team proactively evaluates security risk, develops and implements policies and incident prevention programs, educates management and staff about security policies, and handles computer security incidents.

Portal Intrusion . In the event of a Portal intrusion by an unauthorized person or malicious code, affected parties will be notified and a solution will be implemented. Notification will occur upon confirmation by Synacor’s Security Team that there was a bona fide intrusion event but no less than one (1) business day after detection.

Network Security . Synacor maintains network firewalls and intrusion detection devices to prevent unauthorized access to the network infrastructure and systems. Network attacks such as denial-of-service attacks are logged. Synacor will immediately notify Client when such attacks are verified.

 

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6   Scheduled Maintenance Windows

Synacor reserves one or more windows for weekly application revision/infrastructure maintenance, should the need for such maintenance arise. Typically Synacor conducts maintenance in a three (3) hour window from 2:00 AM to 5:00 AM Eastern Time every Monday. However, Synacor may move or add maintenance windows as necessary. In the event a maintenance window will be needed in a given week, Synacor will notify Client no less than two (2) business days prior to the window. If it is determined during the window that the scheduled maintenance will run over the allotted window, the Client will be notified immediately and receive regular updates until the maintenance is complete. During these scheduled maintenance windows and any extensions thereof, the Client Branded Portal may be unavailable to Client and Client’s Users. Scheduled Maintenance Windows and extensions thereof are not counted against Portal Availability percentages.

 

7   Emergency Maintenance Notification

In the event that emergency maintenance is required and it will adversely affect Client’s Users, Synacor will make reasonable efforts to notify Client about the emergency maintenance window. Notification will be based on practicality and the degree of adverse affect on the applicable service or availability thereof. Emergency maintenance windows are counted against Portal Availability percentages, unless Synacor and Client mutually agree otherwise in writing (email being sufficient for this purpose).

Customer Support Procedures

 

8   Incident Management

Tier 1 — Client will provide first level support to End Users, consisting of (i) handling questions from End Users regarding customer/technical support, order processing, and use of the Service; (ii) accepting and responding to problem calls from End Users relating to the Service as set out in the Agreement; (iii) supporting End User devices and underlying Client systems and architecture; and, (iv) providing notification to Synacor of changes, maintenance, outages of underling systems that may affect Service.

Tier 2/Tier 3 — Synacor will provide second level support to Client, consisting of (i) accepting and responding to problem escalations reported by End Users or representatives of Client with regard to problems that cannot be resolved by Client, (ii) resolving reported problems as set forth in the Agreement, and (iii) providing notification to Client of changes, maintenance, and outages of underlying systems that may affect Service.

Synacor will provide Client and End Users of Client (in the case of End Users, Tier 2 and Tier 3 level support) the following:

Technical Support offered in English.

Email address for submitting 2 nd level support incidents to Synacor.

Phone support 24 hours, 7 days a week.

 

9   Priority

Client will estimate the priority at the time the incident is reported. The priority can change at any time during the process.

Incidents will be categorized by product category, with the following priorities definitions:

Priority 1 (P1) means that the Client Branded Portal is substantially non-operational that causes severe commercial impact and there are no known workarounds and/or system availability requirements

Priority 2 (P2) means that a problem with the Client Branded Portal that causes significant commercial impact which cannot be resolved (temporarily) by workarounds.

Priority 3 (P3) means a non-critical problem or incident with the Client Branded Portal where Client is able to continue utilize the Client Branded Portal and a workaround is not available.

 

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Priority 4 (P4) means not a priority 1, 2, or 3 incident, non-critical with applicable workaround available.

Support response time means the elapsed time between the receipt of incident escalation and the target time within which Synacor begins support as verified by an email confirmation to Client.

Standard Support Response times are as follows:

 

Incident

Priority

 

Initial

Response

 

Portal fix or Workaround

Implemented

P1  

[*]

 

[*]

P2  

[*]

 

[*]

P3  

[*]

 

[*]

P4

 

[*]

 

[*]

Synacor will be responsible for the control and management of incident calls, assignment of priority, and escalation to resources within Synacor in its sole and absolute discretion. Client may, however, request increase of priority and the parties may mutually agree to change.

 

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10 Escalation Path

The escalation process consists of the reporting, troubleshooting, diagnosis, and resolution processes. All incidents are assigned to a Synacor Support Engineer in accordance with the Standard Support Response Times set forth herein. However, Synacor may choose from time to time to handle issues outside of the escalation path indicated below if, in Synacor’s sole judgment or at Client’s request, such issues either need to be escalated more quickly or can be resolved without escalation.

 

Escalation

Levels

  

Escalation Response Time

  

Synacor

Level 1    Synacor Technical Support Agents available 24 hours per day, 7 days per week for Portal issues. M-F for vendor issues.   

Synacor TSS Team

tss@synacor.com

1.866.535.8286

Level 2    Level 2 will be contacted if the issue is not answered within 15 minutes.    Support Supervisor
Level 3    Level 3 will be contacted if the issue is not answered within 15 minutes from either Level 1 or Level 2.    Operations Support Manager
Level 4    Level 4 will be contacted if the issue is not answered within 30 minutes from Level 1, Level 2 or Level 3    Client Release Manager
Level 5    Level 5 will be contacted if the issue is not answered within 60 minutes from Level 1, Level 2, Level 3 or Level 4.    Account Manager

 

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Schedule F

Privacy Policy

Privacy Policy for start.toshiba.com

This Privacy Statement applies to the online information gathering and data sharing practices of Toshiba America Information Systems, Inc. (“Toshiba”) for this website only and does not apply to other Toshiba affiliates or our parent company, and such entities may have their own privacy policies.

Your privacy is important to Toshiba. This statement provides you with information about the type of personally identifiable information that is gathered and tracked through this website, how the information is used, and with whom the information is shared. In general, you can visit Toshiba on the web without providing any information about yourself. However, there might be times when we may need information from you or we obtain information about you when you or others provide us with such information.

Collection of Personal Information . We may collect your name, address, e-mail address, domain name, phone number, user IDs and passwords, billing and transaction information, credit card and other personally identifiable information about you (“personal information”) and the products or services you purchase or obtain from us. This information is collected, in general, from information you provide to us through this website when you purchase our products or services, when you complete a registration card, through your survey responses or rebate forms, or through your filling out and submitting web forms requesting information from Toshiba.

Access to Your Information and Opting Out . If you registered on our site to receive our newsletters, you may change your email address and newsletter preferences on our Subscription Center page by providing your email address. If you have made a purchase through this website and set up an account, you may view your account information and make changes to certain information (e.g., your password or billing address) by logging in at the “My Account” page and providing your username and password. You may opt out of receiving our newsletters or other marketing information from us by changing your preferences on our Subscription Center page, by unsubscribing using the link on any email you receive from us, or by replying to an email you receive from us and putting the word “unsubscribe” in the subject or body of the email. If you opt out of receiving our newsletters or other marketing information, we may still send you certain types of communications, such as product updates for your registered products, transactional or legal notification emails, warranty related communications and we may respond to requests from you by email. If you opt-out through one of these methods we will try to process your request within ten business days.

Use and Sharing of Personal Information . We do not sell your personal information. We may use your personal information to process your transactions, to contact you about products you have purchased, inform you of product and service opportunities that may be of interest to you, to conduct market research regarding Toshiba products or services, to customize the content of our website for you, to support and enhance our communications with you, or for other business purposes. We may share your personal information within the Toshiba family of companies for business purposes and with other companies that provide marketing or other services on our behalf and at our direction, but we do not permit them to use your information for their own direct marketing purposes. We may share your

 

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personal information outside of the Toshiba family with companies that perform marketing or other services on our behalf and at our direction. We may engage third parties to help deliver Toshiba ads, offers, and other online communications. These companies may collect and use information about you to help us better understand the effectiveness of our offers, promotions, and types of advertising that appeal to our customers. Third party service providers and suppliers that are providing services for us are required to keep confidential the information received on behalf of Toshiba and are not to use it for any purpose other than to carry out the services they are performing for us. We may enhance or merge your information collected online with other information you provide us through other sources including, but not limited to, product registration, call centers, rebate programs, sweepstakes, or surveys, or data from third parties for purposes of marketing products or services to you.

If, in connection with a purchase you wish to make from us, you choose to apply for or obtain credit or other payment mechanism that is offered at or through our website by a third party (“Lender”) such as a bank, then we may share your personal information with the Lender or the Lender’s agents. In such an event, you may also become an applicant or customer of the Lender, and you should review the Lender’s privacy policy and information practices carefully as its privacy practices are not covered by our Privacy Statement and we are not responsible for the Lender’s or Lender’s agent’s privacy practices or the content of the Lender’s or the Lender’s agent’s site.

We may share personal information if the disclosure is done as a part of a purchase, transfer, or change of control of our services or our assets (e.g., in the event that substantially all of our assets are acquired by another party, personal information may be one of the transferred assets).

We may also share personal information in connection with law enforcement, fraud prevention, and other legal action, or if Toshiba reasonably believes it is necessary to do so to protect Toshiba, its customers, or the public.

Cookies and Various Technologies . We use technology to help us deliver customized visitor experiences and understand trends and patterns. We may engage third parties to collect non-personal information using “cookies” and/or other industry standard technologies (e.g., clear GIFS) to generate statistics, or measure and analyze website activity, in order to improve Toshiba web functionality and deliver content specific to you and to better manage advertising of our products. The collected data also helps us determine which product, service, or support information may be appropriate for you and to help us maintain an efficient shopping experience for you. You can set your browser to notify you before you receive a “cookie” or to turn off “cookies” completely. If you do so, however, some areas of our site may not function properly.

Information Security . Toshiba protects the quality and integrity of your personal information in accordance with commercially reasonable standards. We use industry-standard encryption technologies when transferring and receiving credit card numbers to help us keep your information secure. If you would like to make a purchase, but do not want to provide your credit card information online, you may contact a sales representative over the telephone. You should be diligent about maintaining the secrecy of your passwords and your account information. If you notice any inaccuracies in your personal information, please contact us immediately. While Toshiba strives to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to us.

Third Party Websites . This Toshiba Site contains links to other third party websites that are not operated by us. We are not responsible for the privacy practices or the content of such third party

 

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websites. The information practices of those third party websites are not covered by this Privacy Statement. Other Toshiba co-branded websites may also operate under their own privacy and security policies.

Children’s Privacy. Toshiba does not seek to collect personal information about children through its website. If you are under the age of 18, please do not provide any personally identifiable information to us through this website.

Notification of Changes. From time to time, we may choose to change our privacy practices and this Privacy Statement. We will notify you of material changes to the Privacy Statement by posting a revised Privacy Statement at this website. We recommend that you check back at this website on a periodic basis to review the then current Privacy Statement.

Questions regarding our privacy statement. If you have any questions about this Privacy Statement or our privacy practices, please contact us at: taisprivacy@tais.toshiba.com. This Privacy Statement is effective as of September 22, 2008.

© 2004-2010 Toshiba America Information Systems, Inc.

 

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Schedule G

List of Client’s Competitors

For Personal Computers (desktops, laptops, Netbooks, SmartBooks, etc.)

[*]

 

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For TV’s

[*]

 

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Schedule H

Mockups

[The following example is provided solely as a representation of the type of information that might appear on the Client Branded Portal.]

LOGO

 

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Exhibit 10.13.1

LOGO

GOOGLE SERVICES AGREEMENT

COMPANY INFORMATION

 

COMPANY: Synacor, Inc.
      Business Contact:   Legal Contact:   Technical Contact:
  Name:      Ron Frankel   Michelle Webb   Matt Leardini
  Title:      CEO   Corporate Counsel   Director Search & Advertising
  Address, City, State,      40 La Riviere Drive, Suite 300   40 La Riviere Drive, Suite 300   40 La Riviere Drive, Suite 300
  Postal Code:      Buffalo, NY 14202   Buffalo, NY 14202   Buffalo, NY 14202
  Phone:         
  Fax:         
  Email:      rfrankel@synacor.com   mwebb@synacor.com   mlcardini@synacor.com

TERM

TERM: Starting on March 1, 2011 ( “Effective Date” ) and continuing through February 28, 2014 (inclusive)

SEARCH SERVICES

 

x WEBSEARCH SERVICE (“WS”)

   Search Fees

Sites approved for WS: See Exhibit A

  

Approved Client Applications for WS: [*]

   [*] Requests for Search Results Sets

 

ADVERTISING SERVICES

     

x ADSENSE FOR SEARCH (“AFS”)

   AFS Revenue Share Percentage    AFS Deduction Percentage

 

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Sites approved for AFS: See Exhibit A

     

Approved Client Applications for AFS: [*]

   See Exhibit B   

[*]

[*]

     

 

¨ ADSENSE FOR CONTENT (“AFC”)

  

AFC Revenue Share

Percentage

   AFC Deduction Percentage

Sites approved for.APC: See Exhibit A

     

Approved Client Applications for AFC: [*]

   See Exhibit C   

[*]

[*]

     

 

CURRENCY

  

¨ AUD

   ¨ JPY

¨ CAD

   ¨ KRW

¨ EUR

   x USD

¨ GBP

   ¨ Other

 

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This Google Services Agreement (“ Agreement ”) is entered into by Google Inc. (“ Google ”) and Synacor, Inc. (“ Company ”) and is effective as of the Effective Date.

1. Definitions. In this Agreement:

1.1. “ Ad ” means an individual advertisement provided through the applicable Advertising Service.

1.2. “ Ad Deduction ” means, for each of the Advertising Services, for any period during the Term, the Deduction Percentage (listed on the front pages of this Agreement) of Ad Revenues.

1.3. “ Ad Revenues ” means, for each of the Advertising Services, for any period during the Term, revenues that are recognized by Google and attributed to Ads in that period.

1.4. “ Ad Set ” means a set of one or more Ads.

1.5. “ Advertising Services ” means the advertising services selected on the front pages of this Agreement.

1.6. “ AFC RPM ” means AFC Ad Revenues per one thousand AFC Requests.

1.7. “ Affiliate ” of a party means any corporate entity that directly or indirectly controls, is controlled by or is under common control with that party.

1.8. “ Approved Client Application ” means any application, plug-in, helper, component or other executable code that runs on a user’s computer and is approved by Google for the purpose of accessing a Service.

1.9. “ Brand Features ” means each party’s trade names, trademarks, logos and other distinctive brand features.

1.10. “ Company Content ” means any content served to End Users that is not provided by Google.

1.11. “ Confidential Information ” means information disclosed by (or on behalf of) one party to the other party under this Agreement that is marked as confidential or would normally be considered confidential under the circumstances in which it is presented. It does not include information that the recipient already knew, that becomes public through no fault of the recipient, that was independently developed by the recipient without reliance on the confidential information (as defmed here), or that was lawfully given to the recipient by a third party.

1.12. “ End Users ” means individual human end users of a Site or Approved Client Application.

1.13. “ Google Branding Guidelines ” means the brand treatment guidelines applicable to the Services and located at the following URL: http://www.google.com/wssynd/02brand.html (or a different URL Google may provide to Company from time to time).

1.14. “ Google Program Guidelines ” means the policy and implementation guidelines applicable to the Services and as provided by Google to Company from time to time.

1.15. “ Intellectual Property Rights ” means all copyrights, moral rights, patent rights, trademarks, rights in or relating to Confidential Information and any other intellectual property or similar rights (registered or unregistered) throughout the world.

1.16. “ Net Ad Revenues ” means, for each of the Advertising Services, for any period during the Term, Ad Revenues for that period minus the Ad Deduction for that period.

 

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1.17. [*] means [*] consisting of [*] which are [*] and which generates a [*] .

1.18. [*] means a Search Query [*].

1.19. “ Request ” means a request from Company or an End User (as applicable) to Google for a Search Results Set and/or an Ad Set (as applicable).

1.20. “ Results ” means Search Results Sets, Search Results, Ad Sets or Ads.

1.21. “ Results Page ” means any Site page which contains any Results.

1.22. “ Search Box ” means a search box (or other means approved by Google) for the purpose of sending search queries to Google as part of a Request.

1.23. “ Search Query ” means a text query entered and submitted into a Search Box on the Site or on an Approved Client Application by an End User [*] .

1.24. “ Search Result ” means an individual search result provided through the applicable Search Service.

1.25. “ Search Results Set ” means a set of one or more Search Results.

1.26. “ Search Services ” means the search services selected on the front pages of this Agreement.

1.27. “ Services ” means the Advertising Services and/or Search Services (as applicable).

1.28. “ Site(s) ” means the Web site(s) [*] located at the URL(s) listed in Exhibit A , together with the additional URL(s) approved by Google from time to time under subsection 9.3(a) below. Additional definitions and terms and conditions applicable [*] are set forth in Exhibit G .

2. Launch, Implementation and Maintenance of Services.

2.1. Launch . The parties will each use reasonable efforts to launch the Services into live use on new Site(s) within 30 days from approval of new Site(s). Company will not launch its implementation of the Services into live use on new Site(s), and this implementation will not be payable by Google, until Google has approved the implementation in writing, which approval will not be unreasonably withheld or delayed.

2.2. Implementation and Maintenance

(a) Throughout the Term, Google will make available and Company will implement and maintain each of the Services on each of the Sites and Approved Client Applications.

(b) Company will ensure that Company:

(i) [*] Company has technical and editorial control in relation to each page, including Results Pages, on which the Services are implemented; and

 

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(ii) has control over the way in which the Services are implemented on each of those pages and Approved Client Applications.

(iii) Notwithstanding Sections 2.2(b)(i) and 2.2(b)(ii), Google acknowledges that (a)  [*] may have decision making authority in relation to the content on each page and placement of such content on the [*] , (b) hardware used to host the Sites may be hosted in data centers [*] and (c)  [*] have decision making authority over portions of the pages that contain the Google Search Box and/or Results on the [*] . Notwithstanding the preceding sentence, in no circumstances do such [*] control the implementation of the [*] . If any given Site is not in compliance with 2.2(b)(i, ii, or iii), Google shall have the right to suspend the Site that is in violation pursuant to Section 3.2.

(c) Company will ensure that the Services are implemented and maintained in accordance with:

(i) the applicable Google Branding Guidelines;

(ii) the applicable Google Program Guidelines;

(iii) the mock-ups and specifications for the Services included in the exhibits to this Agreement; and

(iv) Google technical protocols (if any) and any other technical requirements and specifications applicable to the Services that are provided to Company by Google from time to time.

(d) Company will ensure that (i) every Search Query generates a WS Request, (ii) every Request is generated by a Search Query and (iii) every Request contains the Search Query that generated that Request.

(e) Company will request at least [*] wide format AFS Ads for each AFS Request.

(f) Google will, upon receiving a Request sent in compliance with this Agreement, provide a Search Results Set and/or an Ad Set (as applicable) when such Results are available. Company will then display the Search Results Set and/or Ad Set (as applicable) on the applicable Site or Approved Client Application.

(g) Company will ensure that at all times during the applicable Term, a clearly labeled and easily accessible privacy policy is in place relating to the Site(s) and Approved Client Application(s) and that such privacy policy:

(i) clearly discloses to End Users that third parties may be placing and reading cookies on End Users’ browsers, or using web beacons or similar technologies to collect information in the course of advertising being served on the Site(s) or Approved Client Application(s); and

(ii) includes information about End Users’ options for cookie management.

3. Policy and Compliance Obligations.

3.1 Policy Obligations . Company will not, and will not knowingly or negligently allow any third party to:

(a) modify, obscure or prevent the display of all, or any part of, any Results;

(b) edit, filter, truncate, append terms to or otherwise modify any Search Query;

 

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(c) implement any click tracking or other monitoring of Results except as provided in the Google Program Guidelines.

(d) display any Results in pop-ups, pop-unders, exit windows, expanding buttons, animation or other similar methods;

(e) interfere with the display of or frame any Results Page or any page accessed by clicking on any Results;

(f) display any content between any Results and any page accessed by clicking on those Results or place any interstitial content immediately before any Results Page containing any Results;

(g) enter into any type of co-branding, white labeling or sub-syndication arrangement with any third party in connection with any Results or Ad revenue, [*] ;

(h) directly or indirectly, (i) offer incentives to End Users to generate Requests or clicks on Results, (ii) fraudulendy generate Requests or clicks on Results or (iii) modify Requests or clicks on Results;

(i) “crawl”, “spider”, index or in any non-transitory manner store or cache information obtained from the Services (including Results); and

(j) display on any Site or Approved Client Application, any content that violates or encourages conduct that would violate the Google Program Guidelines, Google technical protocols and any other technical requirements and specifications applicable to the Services that are provided to Company by Google from time to time.

3.2 Compliance Obligations . Company will not knowingly or negligently allow any use of or access to the Services through any Site or Approved Client Application which is not in compliance with the applicable terms of this Agreement. Company will use commercially reasonable efforts to monitor for any such access or use and will, if any such access or use is detected, take all commercially reasonable steps requested by Google to disable this access or use. If Company is not in compliance with this Agreement at any time, Google may, with notice to Company, suspend provision of all (or any part of) the applicable Services until Company implements adequate corrective modifications as reasonably required and determined by Google.

[*]

[*]

 

 

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[*]

[*]

6. [*] . Notwithstanding anything to the contrary in the Agreement, End Users may submit queries through the Sites by [*] . Company shall not generate [*] in order to specifically [*] . Each End User [*] on a [*] shall operate as a [*] and all terms set forth in the Agreement pertaining to Search Queries shall apply. For avoidance of doubt, [*] are considered “Company Content” as set forth in the Agreement and shall be composed solely of the (i)  [*] and (ii) such additional information as is normally required by Google to be provided with a Search Query typed into a search box by an End User [*] , but shall not include personally identifiable information). [*] shall be updated [*] , with a frequency of [*] . Except as otherwise approved by Google in writing, each cluster or grouping of [*] shall appear as set forth in Exhibit D and Exhibit E . Upon [*] written notice and at Google’s reasonable discretion, Google may require Company to [*] .

7. Reporting. Google will continue to provide detailed account reporting through the online Google console.

8. Approved Client Applications . Company will, and will ensure that any Approved Client Application(s) will comply with Google’s Client Application Guidelines, as provided by Google to Company from time to time, except to the extent the parties agree otherwise in writing. Any updates will provide for the [*] nature of this Agreement as currently set forth in the copy of the Client Application Guidelines attached as Exhibit K

9. Changes and Modifications.

9.1. By Google . If Google modifies the Google Branding Guidelines, Google Program Guidelines, the Google technical protocols and the modification requires action by Company, Company will take the necessary action no later than 30 days from receipt of notice from Google. Any modifications to the Google Branding Guidelines, Google Program Guidelines will be generally applied to Google’s similarly situated customers in the same region who are using the specific Service impacted by the modification.

9.2. By Company . Company will provide Google with at least 15 days prior notice of any change in code or serving technology that could reasonably be expected to affect the delivery or display of any Results.

9.3. Site List Changes

 

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(a) Company may notify Google from time to time (including via email) that it wishes to add URL(s) to those comprising the Site(s) or provide the Approved Client Applications to a new [*] , by sending notice to Google at least [*] days before Company wishes the addition to take effect. Google may approve or disapprove the request to add URL(s) or client application in its reasonable discretion, this approval or disapproval to be in writing. If Company requests to add a URL, Company will notify Google using the form attached in Exhibit 1 . Company may [*] Sites or [*] the implementation of the Approved Client Application for any given [*] at any time upon at least [*] written notice.

(b) If there is a change in control of any [*] or Approved Client Application such that the conditions set out in Section 2.2(b)(i), 2.2(b)(ii) or 2.2(b)(iii) are not met:

(i) Company will provide notice to Google at least [*] days before the change,

(ii) unless the entire Agreement is assigned to the third party controlling the Site or Approved Client Application in compliance with Section 18.3 below, from the date of that change in control of the Site or Approved Client Application, that Site or Approved Client Application will be treated as removed from this Agreement. Company will ensure that from that date, the Services are no longer implemented on that Site or Approved Client Application. For avoidance of doubt, the change in control provision for [*] is set forth in Exhibit G .

 

10. Intellectual Property.

Except to the extent expressly stated otherwise in this Agreement, neither party will acquire any right, title or interest in any Intellectual Property Rights belonging to the other party, or to the other party’s licensors.

 

11. Brand Features.

11.1. Google grants to Company a non-exclusive and non-sublicensable license during the Term to use the Google Brand Features solely to fulfill Company’s obligations in connection with the Services in accordance with this Agreement and the Google Branding Guidelines. With regard to Approved Client Applications, Company [*] as described in Exhibit K (Client Application Guidelines), and [*] of the Approved Client Application, or [*] for the Approved Client Application, unless otherwise approved by Google in writing. Google may revoke this license at any time upon notice to Company. Any goodwill resulting from the use by Company of the Google Brand Features will belong to Google, and any goodwill resulting from use by Google of the Company Brand Features will belong to [*] .

11.2. Google may include Company’s Brand Features in customer lists. Google will provide Company with a sample of this usage if requested by Company.

11.3. Company may include Google’s Brand Features in vendor lists subject to the Google Branding Guidelines and Google’s written consent prior to each usage.

 

12. Payment.

12.1. Search Services

(a) Google will invoice Company for Search Fees in the month after the Search Services are rendered. Company will pay the invoice amount, if any, to Google within [*] days of the date of invoice. If Company’s payment for Search Fees is overdue, Google may offset the Search Fees payable by Company under this Agreement against Google’s payment obligations to Company under this Agreement.

 

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(b) The Search Fees owed to Google under this Agreement will be calculated using the number of Requests for Search Results Sets as reported by Google.

12.2. Advertising Services

(a) For each applicable Advertising Service, Google will pay Company an amount equal to the Revenue Share Percentage (listed on the front pages of this Agreement) of Net Ad Revenues attributable to a calendar month. This payment will be made in the month following the calendar month in which the applicable Ads were displayed.

(b) Google’s payments for Advertising Services under this Agreement will be based on Google’s accounting which may be filtered to exclude invalid queries, impressions, conversions or clicks, [*] .

12.3. All Services

(a) As between Google and Company, Google is responsible for all taxes (if any) associated with the transactions between Google and advertisers in connection with Ads displayed on the Sites or Approved Client Applications. Company is responsible for all taxes (if any) associated with the Services, other than taxes based on Google’s net income. All payments to Company from Google in relation to the Services will be treated as inclusive of tax (if applicable) and will not be adjusted. If Google is obligated to withhold any taxes from its payments to Company, Google will notify Company of this and will make the payments net of the withheld amounts. Google will provide Company with original or certified copies of tax payments (or other sufficient evidence of tax payments) if any of these payments are made by Google.

(b) .All payments due to Google or to Company will be in the currency specified in this Agreement and made by electronic transfer to the account notified to the paying party by the other party for that purpose. The party receiving payment will be responsible for any bank charges assessed by the recipient’s bank.

(c) In addition to other rights and remedies Google may have, Google may offset any payment obligations to Company that Google may incur under this Agreement against any product or service fees owed to Google and not yet paid by Company under this Agreement or any other agreement between Company and Google. Google may also withhold and offset against its payment obligations under this Agreement, or require Company to pay to Google within [*] days of any invoice, any amounts Google may have overpaid to Company within the [*] prior to the date of such withholding, offset, or invoice.

13. Warranties; Disclaimers.

13.1. Warranties . Each party warrants that (a) it has full power and authority to enter into this Agreement; and (b) entering into or performing under this Agreement will not violate any agreement it has with a third party.

13.2. Disclaimers . Except as expressly provided for in this Agreement and to the maximum extent permitted by applicable law, NEITHER PARTY MAKES ANY WARRANTY OF ANY KIND, WHETHER IMPLIED, STATUTORY, OR OTHERWISE AND DISCLAIMS, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE, AND NONINFRINGEMENT.

14. Indemnification.

14.1. By Company . Company will indemnify, defend, and hold harmless Google from and against all liabilities, damages, and costs (including settlement costs) arising out of a third party claim:

 

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(a) arising from any Company Content, Sites or Company Brand Features (b) arising from Company’s breach of this Agreement; or (c) arising from any Approved Client Applications.

14.2. By Google . Google will indemnify, defend, and hold harmless Company from and against all liabilities, damages, and costs (including settlement costs) arising out of a third party claim: (a) that Google’s technology used to provide the Services or any Google Brand Features infringes or misappropriates any copyright, trade secret, trademark or US patent of that third party; or (b) arising from Google’s breach of this Agreement. For purposes of clarity, except for the indemnity obligations described in 14.2 (a) and (b), Google will not have any obligations or liability under this Section 14 arising from any Search Results or Ads, or content to which Search Results or Ads link.

14.3. General . The party seeking indemnification will promptly notify the other party of the claim and cooperate with the other party in defending the claim. The indemnifying party has full control and authority over the defense, except that any settlement requiring the party seeking indemnification to admit liability or to pay any money will require that party’s prior written consent, such consent not to be unreasonably withheld or delayed. The other party may join in the defense with its own counsel at its own expense. THE INDEMNITIES IN SUBSECTIONS 14.1 and 14.2 ARE THE ONLY REMEDY UNDER THIS AGREEMENT FOR VIOLATION OF A THIRD PARTY’S INTELLECTUAL PROPERTY RIGHTS.

15. Limitation of Liability.

15.1. Limitation

(a) NEITHER PARTY WILL BE LIABLE UNDER THIS AGREEMENT FOR LOST REVENUES OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, EVEN IF THE PARTY KNEW OR SHOULD HAVE KNOWN THAT SUCH DAMAGES WERE POSSIBLE AND EVEN IF DIRECT DAMAGES DO NOT SATISFY A REMEDY.

(b) NEITHER PARTY WILL BE LIABLE UNDER THIS AGREEMENT FOR MORE THAN THE NET AMOUNT THAT PARTY HAS RECEIVED AND RETAINED UNDER THIS AGREEMENT DURING THE 12 MONTHS BEFORE THE CLAIM ARISES.

15.2. Exceptions to Limitations . These limitations of liability do not apply to Company’s breach of Sections 4 and 5, breaches of confidentiality obligations contained in this Agreement, violations of a party’s Intellectual Property Rights by the other party, or indemnification obligations contained in this Agreement.

16. Confidentiality; PR.

16.1. Confidentiality . The recipient of any Confidential Information will not disclose that Confidential Information, except to Affiliates, employees, and/or agents who need to know it and who have agreed in writing to keep it confidential. The recipient will ensure that those people and entities use Confidential Information only to exercise rights and fulfill obligations under this Agreement and keep the Confidential Information confidential. The recipient may also disclose Confidential Information when required by law after giving the discloser reasonable notice (provided such notice is not prohibited by law) and the opportunity to seek confidential treatment, a protective order or similar remedies or relief prior to disclosure.

16.2. Exceptions .

(a) Notwithstanding Section 16.1, Google may (a) inform advertisers of Company’s participation in the Google AdSense Program; and (b) share with advertisers Site-specific statistics, the Site URL and related information collected by Google through its provision of the Advertising Service to Company. Disclosure of information by Google under this subsection 16.2(a) will be subject to the terms of the Google Privacy Policy located at the following URL:

 

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http://www.google.com/privacypolicy.html (or a different URL Google may provide to Company from time to time).

16.3. PR. Neither party will issue any public statement regarding this Agreement without the other party’s prior written approval.

17. Term and Termination.

17.1. Term . The term of this Agreement is the Term stated on the front pages of this Agreement, unless earlier terminated as provided in this Agreement.

17.2. Termination .

(a) Either party may terminate this Agreement with notice if the other party is in material breach of this Agreement:

(i) where the breach is incapable of remedy;

(ii) where the breach is capable of remedy and the party in breach fails to remedy that breach within 30 days after receiving notice from the other party; or

(iii) more than twice even if the previous breaches were remedied.

(b) On the two year anniversary of the Effective Date ( “Two Year Anniversary ), either party may terminate this Agreement by providing notice to the other no later than sixty (60) days prior to the Two Year Anniversary .

(c) Google may, with 30 days prior notice to Company, remove or require Company to remove AFC from any Site or set of pages on a Site on which the monthly AFC RPM falls below [*] for the previous calendar month, provided the monthly AFC RPM does not meet or exceed [*] during such 30 day notice period.

(d) Google reserves the right to suspend or terminate Company’s use of any Services that are alleged or reasonably believed by Google to infringe or violate a third party right. If any suspension of a Service under this subsection 17.2(d) continues for more than 6 months, Company may immediately terminate this Agreement upon notice to Google.

(e) Upon the expiration or termination of this Agreement for any reason:

(i) all rights and licenses granted by each party will cease immediately; and

(ii) if requested, each party will use commercially reasonable efforts to promptly return to the other party, or destroy and certify the destruction of, all Confidential Information disclosed to it by the other party.

(f) Google may, with 30 days prior notice to Company, terminate this Agreement if the monthly gross combined AFS Ad Revenue and AFC Ad Revenue falls below [*] for any two month period as a result of Company’s removal of Sites pursuant to Section 9.3.

 

18. Miscellaneous .

18.1. Compliance with Laws . Each party will comply with all applicable laws, rules, and regulations in fulfilling its obligations under this Agreement.

18.2. Notices . All notices will be in writing and addressed to the attention of the other party’s Legal Department and primary point of contact. Notice will be deemed given (a) when verified by

 

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written receipt if sent by personal courier, overnight courier, or mail; or (b) when verified by automated receipt or electronic logs if sent by facsimile or email.

18.3. Assignment . Neither party may assign or transfer any part of this Agreement without the written consent of the other party, except to an Affiliate but only if (a) the assignee agrees in writing to be bound by the terms of this Agreement and (b) the assigning party remains liable for obligations under this Agreement. Any other attempt to transfer or assign is void.

18.4. Change of Control .

(a) Upon the earlier of (i) entering into an agreement providing for a Change of Control or (ii) the occurrence of a Change of Control (each, a “ Change of Control Event ”), the party experiencing the Change of Control Event will provide notice to the other party promptly, but no later than 3 days, after the occurrence of the Change of Control Event. The other party may terminate this Agreement by sending notice to the party experiencing the Change of Control Event and the termination will be effective upon the earlier of delivery of the termination notice or 5 days after the occurrence of the Change of Control Event.

(b) For purposes of this Agreement, the following shall be deemed a “ Change in Control ”: (i) the sale, license or other transfer of all or substantially all of the intellectual property or assets of the Company, (ii) any acquisition of the Company by means of a stock purchase, merger or other form of corporate transaction with any other entity in which the Company’s stockholders prior to the transaction own less than a majority of the voting securities of the surviving entity, or (iii) any transaction or series of related transactions following which the Company’s stockholders prior to such transaction or series of related transactions own less than a majority of the voting securities of the Corporation. For the avoidance of doubt, a Change of Control shall not include an initial public offering of Company.

(c) If a party enters into negotiations for a corporate transaction, where the consummation of such transaction would result in a Change in Control Event, the target party may request permission to disclose the other party’s Confidential Information (including the terms of this Agreement) as part of the due diligence process. The request will be in writing and specify the party to which the Confidential Information would be disclosed. The party receiving the request will respond within a reasonable period of time, but may take steps to protect its Confidential Information, including (i) denying its permission in its sole discretion and (ii) requiring redactions to materials provided to third parties, unless its Confidential Information has already been publicly disclosed in compliance with Section 16 (Confidentiality; PR)).

18.5. Governing Law . This Agreement is governed by California law, excluding California’s choice of law rules. FOR ANY DISPUTE ARISING OUT OF OR RELATING TO THIS AGREEMENT, THE PARTIES CONSENT TO PERSONAL JURISDICTION IN, AND THE EXCLUSIVE VENUE OF, THE COURTS IN SANTA CLARA COUNTY, CALIFORNIA.

18.6. Equitable Relief . Nothing in this Agreement will limit either party’s ability to seek equitable relief.

18.7. Entire Agreement, Amendments . This Agreement is the parties’ entire agreement relating to its subject and supersedes any prior or contemporaneous agreements on that subject. Any amendment must be in writing signed by both parties and expressly state that it is amending this Agreement. For avoidance of doubt, the parties agree that the Google Services Agreement dated June 25, 2004 and Google Services Agreement Order Form dated June 25, 2004 between Google Inc. and Synacor, Inc., as amended (“ Legacy Agreement ”) shall remain in effect until January 31, 2011 unless otherwise terminated as permitted in the Legacy Agreement. As of the Effective Date, this Agreement shall supersede and replace the Legacy Agreement, except for provisions in the Legacy Agreement that are enumerated as surviving in accordance with the terms of the Legacy Agreement.

 

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18.8. No Waiver . Failure to enforce any provision will not constitute a waiver.

18.9. Severability. If any provision of this Agreement is found unenforceable, the balance of this Agreement will remain in full force and effect.

18.10. Survival. The following sections of this Agreement will survive any expiration or termination of this Agreement: 10 (Intellectual Property), 14 (Indemnification), 15 (Limitation of Liability), 16 (Confidentiality; PR) and 18 (Miscellaneous).

18.11. Independent Contractors. The parties are independent contractors and this Agreement does not create an agency, partnership, or joint venture.

18.12. No Third Party Beneficiaries. There are no third-party beneficiaries to this Agreement.

18.13. Force Majeure. Neither party will be liable for inadequate performance to the extent caused by a condition (for example, natural disaster, act of war or terrorism, riot, labor condition, governmental action, and Internet disturbance) that was beyond the party’s reasonable control.

18.14. Counterparts . The parties may execute this Agreement in counterparts, including facsimile, PDF or other electronic copies, which taken together will constitute one instrument.

LOGO

 

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EXHIBIT A

AFS, AFC and WS Sites

[*]

 

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EXHIBIT B

AFS Revenue Share Percentage

[*]

 

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EXHIBIT C

AFC Revenue Share Percentage

[*]

 

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Exhibit D

Mock-up of a Site home page (showing location of Search Box)

[*]

 

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EXHIBIT E

Mock-up of a Results Page showing Search Results and AFS Ads on a Site

[*]

 

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EXHIBIT F

Mock-up of a Results Page showing AFC Ads on a Site

[*]

 

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EXHIBIT G

[*]

 

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[*]

 

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EXHIBIT H

Additional Terms for [*]

 

1. Company may implement on the Results Pages of the Sites, as illustrated in the attached mock-up ( Exhibit E ), [*] , provided that:

 

  a. all [*] by End Users on [*] generate Search Queries (containing each of the [*] ) which are sent to Google for processing as part of the WS Services in accordance with the Agreement and such Search Queries are sent to Google without editing, ftltering, truncating, appending terms to or otherwise modifying such Search Queries, either individually or in the aggregate;

 

  b. implementation of [*] on each Site is in accordance with the mock-ups for that Site;

 

  c. the [*] are [*] to search terms entered by End Users; and

 

  d. the [*] are labeled by Company as [*] (or some similar designation shown in the mock-up); and

 

  e. [*] are [*] generated by [*] that is not [*] in whole towards [*] .

 

2. No Google Brand Features may be used in relation to the [*] or [*] .

 

3. Google may from time to time require that particular [*] or [*] are not used as [*] .

 

4. Google may terminate the [*] functionality or may require Company to cease [*] at anytime, by giving notice to Company. If the reason for Google’s termination is a Site’s non-compliance with the terms of this Exhibit H , Google will provide Company with notice indicating the nature of the non-compliance. The parties will work in good faith to remedy any concerns within a reasonable timeframe. If no such remedy is possible, or the issue is not resolved within a timely manner as determined solely by Google, Google may suspend provision of the [*] functionality.

 

5. Google may elect not to return Ads in response to [*] if Google determines that such feature or implementation is detrimental to Google’s advertiser(s).

 

6. If Google chooses to use the AFC Service to serve Ads, Company will ensure that each [*] a valid Request in accordance with this Agreement.

 

7. Company will assign client IDs and/or channel IDs to Search Queries generated from [*] as directed by Google. In addition, Company will use such IDs and provide information to Google regarding such IDs as reasonably requested by Google.

 

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EXHIBIT I

Additional Site(s) Request Form

for WebSearch / AFS / AFC

Company submits this WebSearch/AFS/AFC Additional Site(s) Request Form pursuant to the Google Services Agreement (“ Agreement ”) dated March 1, 2011, as amended, between Google Inc. (“ Google ”), and Synacor, Inc., (“ Company ”). This Additional Site(s) Request Form is submitted for the purpose of adding additional Web sites as described in Section 9.3(a) of the Agreement, as amended. Company represents and warrants that each of the web site(s) listed below is in compliance with the terms and conditions of the Agreement. Company acknowledges and agrees that if Google approves the additional web site(s), upon receipt of Google’s written approval (which may be via email), the applicable additional web site(s) (and any and all successors and assigns thereto) shall become part of the definition of Site(s) as set forth in Section 1.28 of the Agreement, as amended, and shall be subject to all the terms and conditions of the Agreement. Capitalized terms used but not defined in this Additional Site(s) Request Form will have the meanings given to such terms in the Agreement.

Date of Request:                                                              

Company Representative Name and email address:                                                                                                   

Google Partner Manager:                                                                                                                                            

 

   

URL for

Additional

Web site(s):

 

Owner of the

Additional

Web site(s):

 

General

Content of

Additional

Web site

(subject matter):

 

Anticipated

Launch

Date(s):

 

Anticipated

Pageviews per

Month:

 

Service(s) to

be

Implemented:*

   
             
             
             
             

 

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EXHIBIT J

Mock-up for Approved Client Application

[*]

 

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EXHIBIT K

[*]

 

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[*]

 

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[*]

 

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[*]

 

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APPENDIX A

[*]

 

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APPENDIX B

[*]

 

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APPENDIX C

[*]

 

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APPENDIX D-1

[*]

 

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APPENDIX D-2

[*]

 

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APPENDIX E

[*]

 

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APPENDIX E (continued)

[*]

 

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APPENDIX F

[*]

 

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