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As filed with the Securities and Exchange Commission on May 7, 2014.

Registration No. 333-195089

 

 

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

Amendment No. 2

to

Form S-1

REGISTRATION STATEMENT

UNDER

THE SECURITIES ACT OF 1933

Mobile Iron, Inc.

(Exact name of registrant as specified in its charter)

 

Delaware   7372   26-0866846

(State or other jurisdiction of

incorporation or organization)

 

(Primary Standard Industrial

Classification Code Number)

 

(I.R.S. Employer

Identification Number)

415 East Middlefield Road

Mountain View, California 94043

(650) 919-8100

(Address, including zip code, and telephone number, including area code, of registrant’s principal executive offices)

Robert B. Tinker

President and Chief Executive Officer

Mobile Iron, Inc.

415 East Middlefield Road, Suite 100

Mountain View, California 94043

(650) 919-8100

(Name, address, including zip code, and telephone number, including area code, of agent for service)

Copies to:

 

Eric C. Jensen

Mark Medearis

Cooley LLP

3175 Hanover Street

Palo Alto, California 94304

(650) 843-5000

 

Laurel Finch

Vice President, General Counsel and

Secretary

Mobile Iron, Inc.

415 East Middlefield Road, Suite 100

Mountain View, California 94043

(650) 919-8100

 

Jeffrey R. Vetter

William L. Hughes

Fenwick & West LLP

801 California Street

Mountain View, California 94041

(650) 988-8500

Approximate date of commencement of proposed sale to the public: As soon as practicable after the effective date of this Registration Statement.

If any of the securities being registered on this Form are to be offered on a delayed or continuous basis pursuant to Rule 415 under the Securities Act of 1933, check the following box.   ¨

If this Form is filed to register additional securities for an offering pursuant to Rule 462(b) under the Securities Act, check the following box and list the Securities Act registration statement number of the earlier effective registration statement for the same offering.   ¨

If this Form is a post-effective amendment filed pursuant to Rule 462(c) under the Securities Act, check the following box and list the Securities Act registration statement number of the earlier effective registration statement for the same offering.   ¨

If this Form is a post-effective amendment filed pursuant to Rule 462(d) under the Securities Act, check the following box and list the Securities Act registration statement number of the earlier effective registration statement for the same offering.   ¨

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See the definitions of “large accelerated filer,” “accelerated filer” and “smaller reporting company” in Rule 12b-2 of the Exchange Act. (Check one):

 

Large accelerated filer   ¨   Accelerated filer   ¨   Non-accelerated filer   x   Smaller reporting company   ¨
    (Do not check if a

smaller reporting company)

 

The Registrant hereby amends this Registration Statement on such date or dates as may be necessary to delay its effective date until the Registrant shall file a further amendment which specifically states that this Registration Statement shall thereafter become effective in accordance with Section 8(a) of the Securities Act of 1933, as amended, or until the Registration Statement shall become effective on such date as the Commission, acting pursuant to said Section 8(a), may determine.

 

 

 


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The information in this prospectus is not complete and may be changed. We may not sell these securities until the registration statement filed with the Securities and Exchange Commission is effective. This prospectus is not an offer to sell these securities and we are not soliciting offers to buy these securities in any jurisdiction where the offer or sale is not permitted.

 

PROSPECTUS (Subject to Completion)

Issued May 7, 2014

                Shares

 

LOGO

COMMON STOCK

 

 

Mobile Iron, Inc. is offering                  shares of its common stock. This is our initial public offering, and no public market currently exists for our shares. We anticipate that the initial public offering price will be between $         and $         per share.

 

 

We have applied to list our common stock on the NASDAQ Global Select Market under the symbol “MOBL.”

 

 

We are an “emerging growth company” as defined under the federal securities laws. Investing in our common stock involves risks. See “ Risk Factors ” beginning on page 15.

 

 

PRICE $             A SHARE

 

 

 

       Price to
Public
       Underwriting
Discounts
and
Commissions (1)
       Proceeds to
Mobile Iron,
Inc.
 

Per Share

       $                    $                    $            

Total

       $                               $                               $                       

 

  (1) See the section titled “Underwriters” for a description of the compensation payable to the underwriters.

We have granted the underwriters the right to purchase up to an additional                 shares of common stock to cover over-allotments.

The Securities and Exchange Commission and state securities regulators have not approved or disapproved of these securities, or determined if this prospectus is truthful or complete. Any representation to the contrary is a criminal offense.

The underwriters expect to deliver the shares of common stock to purchasers on                     , 2014.

 

 

 

MORGAN STANLEY   GOLDMAN, SACHS & CO.   DEUTSCHE BANK SECURITIES   BARCLAYS
RAYMOND JAMES     STIFEL

NOMURA

                    , 2014


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LOGO

 

The mobile IT platform to secure and manage mobile apps, content and devices Mobilelron


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TABLE OF CONTENTS

 

     Page  

Prospectus Summary

     1   

Risk Factors

     15   

Special Note Regarding Forward-Looking Statements

     39   

Market and Industry Data

     41   

Use of Proceeds

     42   

Dividend Policy

     42   

Capitalization

     43   

Dilution

     45   

Selected Consolidated Financial Data

     47   

Management’s Discussion and Analysis of Financial Condition and Results of Operations

     51   

Business

     82   
     Page  

Management

     105   

Executive Compensation

     113   

Certain Relationships and Related Party Transactions

     122   

Principal Stockholders

     124   

Description of Capital Stock

     126   

Shares Eligible for Future Sale

     131   

Material U.S. Federal Income and Estate Tax Consequences to Non-U.S. Holders

     133   

Underwriters

     137   

Legal Matters

     142   

Experts

     142   

Where You Can Find More Information

     142   

Index to Consolidated Financial Statements

     F-1   
 

 

 

Neither we nor the underwriters have authorized anyone to provide any information or to make any representations other than those contained in this prospectus or in any free writing prospectuses we have prepared. We take no responsibility for, and can provide no assurance as to the reliability of, any other information that others may give you. We are offering to sell, and seeking offers to buy, shares of our common stock only in jurisdictions where offers and sales are permitted. The information in this prospectus is accurate only as of the date of this prospectus, regardless of the time of delivery of this prospectus or any sale of shares of our common stock. Our business, financial condition, results of operations and prospects may have changed since that date.

Through and including                     , 2014 (25 days after the commencement of this offering), all dealers that effect transactions in these securities, whether or not participating in this offering, may be required to deliver a prospectus. This delivery is in addition to a dealer’s obligation to deliver a prospectus when acting as an underwriter and with respect to their unsold allotments or subscriptions.

For investors outside of the United States: Neither we nor any of the underwriters have done anything that would permit this offering or possession or distribution of this prospectus in any jurisdiction where action for that purpose is required, other than in the United States. Persons outside the United States who come into possession of this prospectus must inform themselves about, and observe any restrictions relating to, the offering of the shares of our common stock and the distribution of this prospectus outside of the United States.

 

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PROSPECTUS SUMMARY

This summary highlights selected information appearing elsewhere in this prospectus and is qualified in its entirety by the more detailed information and financial statements included elsewhere in this prospectus. This summary does not contain all the information you should consider before investing in our common stock. You should carefully read this prospectus in its entirety before investing in our common stock, including the sections titled ‘‘Risk Factors’’ and ‘‘Management’s Discussion and Analysis of Financial Condition and Results of Operations’’ and our consolidated financial statements and related notes included elsewhere in this prospectus. Our fiscal year ends on December 31.

MOBILE IRON, INC.

We invented a purpose-built mobile IT platform for enterprises to secure and manage mobile applications, content and devices while providing their employees with device choice, privacy and a native user experience. Customers use our platform as the technology foundation on their journey to become “Mobile First” organizations, embracing mobility as a primary computing platform for their employees. Mobile First organizations transform their businesses by giving their employees secure access to critical business applications and content on devices employees want with a native user experience they love. Our platform is extensible and fosters a growing ecosystem of application developers and technology partners who augment the functionality and add value to our platform, creating positive network effects for our customers, our ecosystem and our company.

The adoption of mobile technology is a disruption of historic proportions and has outpaced earlier transitions such as mainframe to PCs and client/server to the Internet. IT departments are often challenged to provide users the benefits of mobility, while simultaneously satisfying enterprise requirements. Users want to access business applications, or apps, and corporate content on their favorite smartphone and tablet with the same ease of use they experience on those devices in their personal lives. Users also expect their privacy to be preserved when using their personal devices at work. As a result, IT must satisfy new requirements, including enforcing mobile security, defining mobile management and compliance policies, supporting multiple, rapidly evolving mobile operating systems, enabling both corporate-owned and user-owned devices and mobilizing enterprise applications and content, all while ensuring compatibility with existing IT infrastructure.

Our mobile IT platform addresses the requirements of the mobile era by allowing enterprises to protect corporate data, deliver apps and content, and give users choice of popular mobile devices. Our architecture promotes employee productivity, separates personal data from corporate data, provides a native user experience and gives IT the ability to define security and management policies independent of the device. We enable corporate-owned, bring your own device (BYOD) and mixed device ownership environments.

Our business model is based on winning new customers, expanding sales within existing customers, upselling new products and renewing subscriptions and software support agreements. We win customers using a sales force that works closely with our channel partners, including resellers, service providers and system integrators. We have experienced rapid growth in our customer base, having sold our platform to over 6,000 customers since 2009. Our strategy is based on our existing customers expanding the number of mobile device licenses or subscriptions purchased to facilitate their Mobile First journey. The group of our customers that first bought our products in 2010 subsequently purchased through December 31, 2013 over five times the initial number of mobile device licenses. We enhance the value of our platform by introducing additional products and upselling these additional products to our customers. For example, in late 2012, we extended our platform with new application container and content products, including Docs@Work and AppConnect. Our global Customer Success organization creates highly satisfied customers, leading to additional sales and renewals of subscription and software agreements. In 2013, we generated nearly half of our gross billings from recurring sources. Our renewal rate, determined on a device basis, was greater than 90% for software support agreements and subscription licenses for 2013.

 

 

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We offer our customers the flexibility to use our software as a cloud service or to deploy it on-premise. They can also choose from various pricing options including subscription and perpetual licensing. We target customers of all sizes across a broad range of industries including financial services, government, healthcare, legal, manufacturing, professional services, retail, technology and telecommunications. As of December 31, 2013, we have sold our solutions to over 6,000 customers worldwide including over 350 of the Global 2000. As of April 10, 2014, our customers in the Forbes Global 2000 for 2013 included five of the top six aerospace and defense firms, four of the top five pharmaceuticals companies, four of the top six railroad, air courier and other transportation firms, five of the top six electric utilities and all of the top five auto and truck manufacturers. No customer accounted for more than 5% of our total revenue in 2013, or the three months ended March 31, 2014.

We have experienced rapid growth in recent periods. Our gross billings were $27.4 million, $68.0 million and $100.8 million in 2011, 2012 and 2013, respectively, representing growth rates of 148% from 2011 to 2012 and 48% from 2012 to 2013. Our gross billings were $22.6 million and $30.3 million in the three months ended March 31, 2013 and 2014, representing a growth rate of 34%. Our total revenue was $13.9 million, $40.9 million and $105.6 million in 2011, 2012 and 2013, respectively. Our total revenue for the three months ended March 31, 2013 and 2014 was $25.8 million and $28.2 million, respectively. Revenue from subscription and perpetual licenses in 2013 represented approximately 14% and 66% of total revenue in 2013, respectively, and 21% and 52% of total revenue in the three months ended March 31, 2014. The balance, constituting 20% and 27% of total revenue for 2013 and the three months ended March 31, 2014, respectively, was software support and services revenue, including revenue from agreements to provide software upgrades and updates, as well as technical support, to customers with perpetual software licenses. Excluding $21.1 million, $7.5 million and $1.6 million, respectively, of revenue recognized from perpetual licenses delivered prior to 2013, our total revenue was $84.5 million, $18.3 million and $26.7 million in 2013 and the three months ended March 31, 2013 and 2014, respectively. We have incurred net losses of $25.7 million, $46.5 million, $32.5 million and $14.0 million in 2011, 2012, 2013 and the three months ended March 31, 2014, respectively. See “Selected Consolidated Financial Data—Key Metrics” for more information and a reconciliation of gross billings to total revenue.

Industry Background

The proliferation of smartphones and tablets has transformed the way users interact with applications and content in their personal lives. Apps have become an important way that users conduct commerce, manage their lives and access content. Users are also becoming increasingly self-sufficient with mobile technology. Having benefitted from this transformation in their personal lives, users increasingly demand a similar mobile experience at the workplace. This is pressuring global enterprise IT organizations to enable access to apps, content and critical business processes on mobile devices, creating a better user experience.

 

    Mobility is a Transformation of Historic Proportions . Past significant technology transitions including the migrations from mainframe to PCs and client/server to the Internet affected enterprises of all sizes in every industry. We believe we are in the early stages in the emergence of mobility, which is already changing the way people work, impacting IT architectures and altering the technology industry landscape.

 

    Adoption of Mobile is Outpacing Previous IT Transitions. The adoption of mobile technology has significantly outpaced previous technology transitions. In a short period of time, smartphones, tablets and mobile applications have seen broad proliferation. According to IDC, there were 1.2 billion smartphones and tablets shipped in 2013, of which 218 million were business-use smartphones and commercial-use tablets. The rapid penetration of mobile technology in the workplace has challenged IT organizations to keep pace.

 

   

We Have Entered the Mobile First Era. The transition to mobile has created an environment in which enterprise users expect access to critical applications and sensitive content anytime and anywhere,

 

 

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creating new challenges for IT. Mobile First organizations can transform their businesses by giving their users secure access to critical business processes on devices that they want with a native user experience. By allowing users to be productive on smartphones and tablets, these organizations can benefit from increased user engagement and optimized business processes.

 

    Mobile Requires a New Infrastructure and Organization. A mobile IT platform provides users with secure access to the applications and content they need, wherever they are, on devices of their choosing and allows IT to secure and manage corporate data while preserving user privacy and ease of use. This results in the creation of a new IT team that is tasked to drive mobile technology and is unbounded by existing vendor relationships.

Limitations of Legacy Approaches

The mobile transformation is happening at a rapid pace and at massive scale, exposing many issues with traditional approaches to managing and securing enterprise data and computers in the enterprise:

 

    Reliance on Single-OS Architectures. IT has traditionally taken an operating system-specific approach to security. Legacy architectures are challenged to manage the diversity of consumer mobile devices and operating systems and the rapid release of new devices and software.

 

    Inability to Control OS Upgrades. Traditionally, IT unilaterally managed the PC environment and controlled the availability and cadence of upgrades. In a multi-OS world, IT no longer controls the rate of adoption, as users choose when to upgrade to the latest version.

 

    Legacy Security and Management Systems Not Designed For Mobile. Legacy security and management systems are composed of many layers such as patch management tools, virtualization products, and numerous security, compliance and application management technologies, resulting in a complex and costly architecture. Each of these layers is focused on performing a specific task that is either unnecessary or unfeasible to retrofit in the mobile world.

 

    Challenges Managing New Device Ownership Models. In the PC era, IT had control over corporate desktops and laptops, with the ability to “wipe and re-image” to enforce security and compliance policies. This approach is not viable in a BYOD world when a device contains both business and personal data.

 

    Limited Ability to Secure and Manage Applications. Legacy approaches are limited in their ability to provide IT with the infrastructure and controls required to secure and manage the rapid proliferation of mobile apps and content while simultaneously providing an acceptable mobile user experience. Familiar app store approaches for managing and distributing apps in consumer environments are not readily available from legacy vendors for use in the enterprise and across operating systems.

 

    Conflicting Interests of Legacy Vendors. Given the diversity of mobile devices in the enterprise today, most enterprises operate in a multi-OS world. The PC and operating system manufacturers are vested in promoting their own devices and operating systems, and therefore their interests are often not aligned with those of enterprise IT.

Requirements of a Mobile IT Platform

Key Requirements for Users

 

    Choice of Devices and Operating System. Users are demanding the ability to choose their own device, use it for work and change it as often as they wish. 90% of American workers use their own smartphones for work, according to a study conducted by a network of Cisco partners.

 

 

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    Availability of Apps and Content for Improved Productivity. Users want to use apps that are familiar to them to improve productivity and easily gain access to corporate content and documents.

 

    Preservation of Privacy. Users want to feel confident that enterprise IT will not access or delete their personal information.

 

    Ease of Use. Users increasingly expect to have access to their corporate apps and content on their device in a way that does not disrupt the native user experience.

Key Requirements for IT

 

    Security and Compliance. IT requires a method to secure corporate data while preserving the privacy of personal information and allowing users to use their personal applications.

 

    Multi-OS Support at Scale. IT requires a mobile IT platform capable of supporting users and devices at global enterprise scale across a variety of rapidly evolving mobile operating systems and next-generation laptop operating systems such as Windows 8.1 and OS X.

 

    Access Control and Authentication. IT needs a centralized enforcement mechanism to enable access control and authentication to apps and content for users with devices that are most often located outside of the corporate firewall.

 

    Business Enablement. IT needs to be able to provide users with mobile access to email, mobile applications, web resources and content that enables them to be productive. IT also needs to enable users to securely access enterprise content repositories.

 

    Ease of Integration. IT departments need a mobile IT platform that can quickly, cost-effectively and easily integrate with their existing directory, security, content and management infrastructure. In addition, IT requires the flexibility to use a mobile IT platform either as a cloud service or deployed on-premise.

Our Solution—The MobileIron Platform

We invented a purpose-built mobile IT platform for enterprises to secure and manage mobile applications, content and devices while providing their employees with device choice, privacy and a native user experience. Customers use our platform as the technology foundation on their journey to become Mobile First organizations, embracing mobility as a primary computing platform. Mobile First organizations transform their businesses by giving their users secure access to critical business applications and content on devices users want with the native user experience they expect. Our mobile IT platform is architected so that IT can define policies protecting enterprise data in real time both on the device and as it moves between the devices and enterprise systems. Our platform enables application developers to secure their mobile apps in order to make them enterprise-ready. Technology vendors leverage our platform extensibility to integrate their existing products and solutions to augment them with mobile IT functionality. IT organizations use our platform application programming interfaces, or APIs, to integrate our mobile IT platform with their existing IT infrastructure.

To address the unique challenges of mobile, our platform is composed of three integrated and distributed software components: a mobile IT policy server that allows IT to define security and management policies across popular mobile operating systems, software on the device to enforce those policies at the mobile end-point, and an intelligent gateway that secures data as it moves between the device and back-end enterprise systems. Each component is distributed to accommodate corporate IT environments and integrated into a single solution for a simplified management experience. Customers, independent application vendors and technology vendors leverage our extensible interfaces to add value to our platform, and in turn, mobilize and secure their applications and content.

 

 

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How We Provide Value to Users

 

    Device and OS Choice. We offer broad support for mobile devices, allowing users to choose the device and operating system they want and enabling IT to provide support for those devices. Our platform is focused on providing a native user experience across popular operating systems.

 

    Platform for App Selection. Our mobile IT platform supports mobile apps securely on mobile devices. We enable users to download and receive automatic configuration settings of customer-developed and third-party apps through our enterprise app storefront that combines the user experiences found in the consumer world with enterprise requirements.

 

    Mobile Access to Enterprise Content from Anywhere. Our platform enables user access to internal websites and web applications, as well as enterprise content and document repositories from anywhere, including outside the enterprise firewall. Users can also utilize popular cloud-based collaboration and storage tools for business use.

 

    Trust and Privacy. Our solution allows users to maintain the privacy of their personal information regardless of their access to enterprise content and apps on the same device.

 

    Native User Experience. Our platform protects corporate data while maintaining the user experience that is native on their device.

How We Provide Value to IT

 

    Effective Data Security and Compliance. Our platform enables IT managers to secure corporate data on mobile devices. Our solution is designed to meet the rigorous and ever-evolving security demands of a wide range of enterprises, while preserving the native device experience for users.

 

    Multi-OS Management at Scale. Using our platform, global enterprises can support user choice of devices and operating systems across both personal and corporate devices.

 

    Enhanced Productivity with App Management and Content Integration. Our platform enables the comprehensive management of mobile apps and content for business users. We create the capability for IT to make apps, web resources and content available. We also securely manage access to enterprise resources and restrict them based on defined policies.

 

    Deployment and Pricing Flexibility . Our customers can choose between using our platform as a cloud service or by deploying it on-premise. We also offer the flexibility to choose between pricing models, which include subscription or perpetual licensing options.

 

    Cost-Effective and Easy Integration. Our platform provides application programming interfaces to allow cost-effective and easy integration with existing IT infrastructure. In addition, our Technology Alliance partnership program allows leading technology vendors to extend our platform with their products.

 

    Comprehensive Platform to Enable the Mobile First Journey . Our platform enables our customers to transition to mobile as a primary computing platform throughout all stages of the Mobile First journey, from device enablement and security to managed content and applications.

 

 

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    Customer-Defined Privacy Framework . Employee adoption of BYOD initiatives depends on the credible and clear separation of enterprise applications and data and personal information on the device, as well as the privacy of such data. Our platform enables customers to customize their privacy policies and support BYOD initiatives. We provide mobile device management (MDM) capabilities to enable customers to selectively wipe business data on a user’s device, including business email, apps, content, settings, and certificates, without wiping personal content contained on the device. Without a mobile IT solution such as ours, if a device is lost or compromised, the IT administrator’s only option would be to wipe the entire device of all personal and corporate content. Our platform, on the other hand, allows customers to apply more granular controls, whether with regard to viewing data or wiping data, than would otherwise be possible. With our granular privacy framework, the IT administrator can both alleviate user privacy concerns and lessen the customer’s burden of complying with a wide range of privacy laws.

Our Market Opportunity

We estimate that the size of the global mobile IT market will be $27 billion for 2014 and will grow to approximately $49 billion in 2017, based on the projected number of smartphones and tablets to be used in enterprises, multiplied by the estimated amount that enterprises will spend annually to secure and manage corporate email, data and applications on those devices. According to IDC, 280 million business-use smartphones and commercial-use tablets will be shipped in 2014 with 480 million of such devices expected to be shipped in 2017. Based on a two-year device replacement cycle, we estimate a global installed base of 498 million smartphones and tablets in 2014 growing to 887 million by 2017, representing a compounded annual growth rate of 21%. Gartner estimated in 2012 that the total cost of mobile IT management software is approximately $55 per device annually. We believe the costs to secure and manage enterprise mobility will grow as enterprises transform their businesses into Mobile First organizations.

We believe that as enterprises make the transition to mobile, an increasing number of dollars will be shifted away from the PC ecosystem and invested into technologies that enable enterprise users to work on mobile devices. As the world moves towards Mobile First, we believe our platform enables us to own a strategic position in the enterprise architecture. Our opportunity is to be the core platform inside the enterprise IT architecture for delivering mobility.

Our Competitive Strengths

 

    Comprehensive Solution for the Transition to a Mobile First Organization. Our platform can be adopted in stages to support the Mobile First journey of an organization, which allows our customers to integrate mobile technology at a pace that suits their business requirements and matches the technical ability of their users and corporate IT resources.

 

    Platform Architected for Mobile IT. Our mobile IT platform was purpose-built to address the rapidly-evolving and complex mobile requirements of users, IT and the mobile IT ecosystem. We believe that our distributed platform architecture, based on a mobile IT policy server, in-line security gateway, and mobile device client software is the optimal way of delivering services to enable Mobile First organizations.

 

    Application Platform for Users and IT . Customers use our app storefront as the primary distribution model for mobile applications to employees. Customers also use AppConnect technology to accelerate adoption of mobile apps, easily configuring and increasing security for data at rest and data in motion. AppConnect is our technology that allows mobile applications to be secured and managed by our platform. By combining consumer world sensibilities with enterprise requirements, our mobile IT platform underpins the end to end lifecycle for enterprise mobile applications.

 

 

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    Network Effects of our Platform. Our platform benefits from positive network effects that are the result of the strength of our ecosystem. Our ecosystem includes customer-developed and third-party applications that utilize our application integration technology and leading technology vendors that have integrated with our platform. Platform effects include our ecosystem partners accelerating enterprise adoption of their products that use AppConnect, our application container solution, and customers choosing our platform because of our ecosystem of AppConnect partners. As of February 28, 2014, we had 139 AppConnect partners and 36 Technology Alliance partners who have integrated, or are in the process of integrating, with our platform. In addition, our customers have utilized AppConnect to secure over 1,000 internally developed applications.

 

    World Class Global Customer Success Organization. Our global Customer Success organization provides global technology support, implementation and best practices toolkits, education and online training as well as strategic account management to build trusted customer relationships. Our global Customer Success team has developed the depth and breadth of expertise to provide our customers with the support required on their journey to become Mobile First.

 

    Our Channel-Focused Sales Model with Global Reach. We have a strong global network of channel partners that drive customer and sales growth across all customer segments. We work with diverse channel partners to maximize global sales reach and provide efficient customer service.

 

    Large Installed Base with Deep Customer Relationships. We have sold our products to over 6,000 customers of varying sizes across a broad range of industry verticals. We believe that the deep relationships we enjoy with many of our customers enable us to identify high priority requirements, develop key strategic insights, improve our solution, and share mobile IT best practices with other customers.

 

    Flexible Deployment and Pricing Model. We offer our customers the choice of using our platform either as a cloud service or deployed on-premise. We offer pricing flexibility with subscription or perpetual licensing options, which allows a customer to pay for our platform through either its capital or operating budget.

Our Growth Strategy

 

    Maintain our Mobile IT Technological Leadership. Gartner has identified us as a Leader for three consecutive years in the Magic Quadrant for Mobile Device Management Software. We believe mobile device management, or MDM, represents a subset of our mobile IT platform and business opportunity. We intend to continue to invest in our product development efforts to remain at the forefront of the mobile IT landscape.

 

    Expand our Ecosystem and Network Effects of our Platform. We intend to continue to expand our ecosystem to further extend the value of our platform and offer a more comprehensive solution to our customers.

 

    Win New Customers. We believe that our market is large and untapped with a significant number of enterprises that have yet to deploy a mobile IT platform. We have made and expect to continue to make significant investments in sales, marketing, channels and partnerships to acquire new customers.

 

   

Expand within our Existing Customers. We intend to expand within our existing customer base to grow our revenue. We believe that our existing customer base serves as a strong source of incremental revenue as more mobile users require secure access to corporate apps, data and content. As of March 31, 2014, we estimate that we have sold perpetual and subscription licenses for mobile devices representing between 22% and 40% of the total number of mobile devices within our existing U.S. customer base, based upon third-party estimates of the number of employees within each of our

 

 

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customers, our own assumptions regarding the number of those employees who require mobile IT solutions, and the assumption that each of these employees will use one to two devices.

 

    Build and Upsell New Products. A key aspect of our strategy is to invest in development efforts to add new products to our platform to sell to new and existing customers. Due to the evolving mobile IT landscape, we are continuing to develop new offerings to address expected customer requirements. Additional products include AppConnect, Docs@Work, which provides the user with a secure content container on the device, as well as secure access to back-end data repositories, Web@Work, which is a secure browser for accessing web applications within the corporate intranet, and Help@Work, which enables users to request and get IT help directly from their iOS devices. Most recently, we introduced MobileIron Tunnel, which allows any managed iOS 7 application to securely access enterprise resources without requiring a traditional virtual private network, or VPN, connection.

 

    Maintain Positive Customer References. Beyond customer retention, we believe that the success of our customers is critical to expanding and upselling our customer base. We intend to further expand our global Customer Success organization’s capabilities.

Risks Affecting Us

Our business is subject to numerous risks and uncertainties, including those highlighted in the section titled “Risk Factors” immediately following this prospectus summary. These risks include, among others, the following:

 

    We have a limited operating history, which makes it difficult to evaluate our prospects and future financial results;

 

    We have a history of operating losses and may not achieve or maintain profitability in the future;

 

    Our operating results may fluctuate significantly and be unpredictable;

 

    Our customers may not place significant follow-on orders, renew with us or purchase additional solutions;

 

    We must successfully develop new solutions and enhancements to our existing solutions to respond promptly to rapidly evolving markets;

 

    We face intense competition;

 

    We have experienced rapid growth in recent periods and may not be able to manage this growth and expansion;

 

    Defects in our solutions could result in data breaches or other disruption, subject us to substantial liability and harm our business;

 

    The prices of our solutions may decrease, or we may change our licensing or subscription renewal programs or bundling arrangements, which may reduce our revenue;

 

    Changes by operating system providers and mobile device manufacturers could impair our product development efforts, product strategy and business;

 

    A failure of our product strategy with regard to mobile apps and content management would harm our business;

 

 

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    We have been sued by third parties for alleged infringement of their proprietary rights and may be sued in the future; and

 

    Our failure to adequately separate and protect personal information could harm our business.

Corporate Information

Our principal executive offices are located at 415 East Middlefield Road, Mountain View, CA 94043, and our telephone number is (650) 919-8100. Our website is www.mobileiron.com. Information contained on, or that can be accessed through, our website is not incorporated by reference into this prospectus, and you should not consider information on our website to be part of this prospectus. We were incorporated in Delaware in July 2007.

“MobileIron,” the MobileIron logos and other trade names, trademarks or service marks of Mobile Iron, Inc. appearing in this prospectus are the property of Mobile Iron, Inc. This prospectus contains additional trade names, trademarks and service marks of others, which are the property of their respective owners. We do not intend our use or display of other companies’ trade names, trademarks or service marks to imply a relationship with, or endorsement or sponsorship of us by, these other companies.

Emerging Growth Company

The Jumpstart Our Business Startups Act, or the JOBS Act, was enacted in April 2012 with the intention of encouraging capital formation in the United States and reducing the regulatory burden on newly public companies that qualify as “Emerging Growth Companies.” We are an emerging growth company within the meaning of the JOBS Act. As an emerging growth company, we may take advantage of certain exemptions from various public reporting requirements, including the requirement that our internal control over financial reporting be audited by our independent registered public accounting firm pursuant to Section 404 of the Sarbanes-Oxley Act of 2002, certain requirements related to the disclosure of executive compensation in this prospectus and in our periodic reports and proxy statements, and the requirement that we hold a nonbinding advisory vote on executive compensation and any golden parachute payments. We may take advantage of these exemptions until we are no longer an emerging growth company.

Section 107 of the JOBS Act provides that an “emerging growth company” can take advantage of the extended transition period provided in Section 7(a)(2)(B) of the Securities Act for complying with new or revised accounting standards. In other words, an “emerging growth company” can delay the adoption of certain accounting standards until those standards would otherwise apply to private companies. However, we are choosing to “opt out” of such extended transition period, and as a result, we will comply with new or revised accounting standards on the relevant dates on which adoption of such standards is required for non-emerging growth companies. Section 107 of the JOBS Act provides that our decision to opt out of the extended transition period for complying with new or revised accounting standards is irrevocable.

We will remain an emerging growth company until the earliest to occur of (i) the last day of the fiscal year in which we have more than $1.0 billion in annual revenue; (ii) the date we qualify as a “large accelerated filer,” with at least $700 million of equity securities held by non-affiliates; (iii) the date on which we have issued, in any three-year period, more than $1.0 billion in non-convertible debt securities; and (iv) the last day of the fiscal year ending after the fifth anniversary of the completion of our initial public offering.

For certain risks related to our status as an emerging growth company, see “ Risk Factors—Risks Related to this Offering and Ownership of Our Common Stock—We are an ‘Emerging Growth Company,’ and any decision on our part to comply only with certain reduced disclosure requirements applicable to Emerging Growth Companies could make our common stock less attractive to investors.

 

 

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THE OFFERING

 

Common stock offered by us

  

                shares

Over-allotment option

  

                shares

Common stock to be outstanding after this offering

  

                shares (                shares, if the underwriters exercise their over-allotment option in full).

Use of proceeds

  

We estimate that our net proceeds from this offering will be approximately $         million at an assumed initial public offering price of $         per share, the midpoint of the range set forth on the cover page of this prospectus, after deducting the estimated underwriting discounts and commissions and estimated offering expenses. We currently intend to use the net proceeds from this offering primarily for general corporate purposes, including working capital and capital expenditures. We may also use a portion of the net proceeds for the acquisition of, or investment in, technologies, solutions or businesses that complement our business, although we have no present commitments or agreements to enter into any acquisitions or investments. See “Use of Proceeds.”

Risk factors

  

See the section titled “Risk Factors” beginning on page 15 and the other information included in this prospectus for a discussion of factors you should carefully consider before deciding to invest in our common stock.

Proposed NASDAQ symbol

  

“MOBL”

The number of shares of our common stock to be outstanding after this offering is based on 88,953,141 shares of common stock outstanding as of March 31, 2014, including 2,969,987 shares issued pursuant to early exercise of stock options or as restricted stock that are subject to repurchase as of that date, and excludes the following shares:

 

    22,400,289 shares of our common stock issuable upon the exercise of options outstanding under our 2008 Stock Plan as of March 31, 2014, with a weighted average exercise price of $2.54 per share;

 

    697,100 shares of common stock issuable upon the exercise of options that were granted after March 31, 2014, with an exercise price of $5.12 per share;

 

    11,400,000 shares of our common stock to be reserved for future issuance under our 2014 Equity Incentive Plan, which will become effective in connection with this offering and contains provisions that automatically increase its share reserve each year, as more fully described in “Executive Compensation—Employee Benefit Plans”;

 

    2,900,000 shares of our common stock reserved for future issuance under our 2014 Employee Stock Purchase Plan, which will become effective in connection with this offering and contains provisions that automatically increase its share reserve each year, as more fully described in “Executive Compensation—Employee Benefit Plans”; and

 

    407,053 shares of common stock issued in connection with an acquisition.

 

 

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Unless otherwise indicated, all information in this prospectus reflects and assumes the following:

 

    the conversion of all outstanding shares of our convertible preferred stock into an aggregate of 69,505,829 shares of our common stock, which will occur immediately prior to the completion of this offering;

 

    no exercise by the underwriters of their over-allotment option; and

 

    the filing and effectiveness of our amended and restated certificate of incorporation and the adoption of our amended and restated bylaws, each of which will occur immediately prior to the completion of this offering.

 

 

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SUMMARY CONSOLIDATED FINANCIAL DATA

You should read the summary consolidated financial data in conjunction with “Use of Proceeds,” “Capitalization,” “Selected Consolidated Financial Data,” “Management’s Discussion and Analysis of Financial Condition and Results of Operations” and the consolidated financial statements and related notes, all included elsewhere in this prospectus.

The summary consolidated financial data as of December 31, 2013 and for 2011, 2012 and 2013 are derived from our audited consolidated financial statements included elsewhere in this prospectus. The summary consolidated statements of operations data presented below for the three months ended March 31, 2013 and 2014, and the consolidated balance sheet data as of March 31, 2014, are derived from our unaudited consolidated financial statements included elsewhere in this prospectus. The unaudited consolidated financial statements were prepared on a basis consistent with our annual consolidated financial statements and, in the opinion of management, include all adjustments of a normal, recurring nature that are necessary for the fair presentation of the financial information set forth in those statements. Our results of operations for any prior period are not necessarily indicative of results of operations that should be expected in any future periods.

 

     Year Ended December 31,     Three Months
Ended March 31,
 
     2011     2012     2013     2013     2014  
     (in thousands, except share and per share data)   

Consolidated Statements of Operations Data:

          

Revenue:

          

Perpetual license

   $ 10,130      $ 26,251      $ 69,810      $ 19,194      $ 14,675   

Subscription

     1,106        5,617        15,085        2,737        5,966   

Software support and services

     2,620        9,022        20,679        3,890        7,572   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total revenue

     13,856        40,890        105,574        25,821        28,213   

Cost of revenue:

          

Perpetual license

     1,111        1,930        3,327        765        1,111   

Subscription

     871        2,998        3,684        861        1,240   

Software support and services

     3,216        6,742        9,489        2,089        2,886   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total cost of revenue (1)

     5,198        11,670        16,500        3,715        5,237   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Gross profit

     8,658        29,220        89,074        22,106        22,976   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses:

          

Research and development (1)

     8,052        23,773        36,400        8,850        10,299   

Sales and marketing (1)

     23,092        45,979        68,309        13,760        21,764   

General and administrative (1)

     3,054        7,223        12,081        2,450        4,608   

Amortization of intangible assets

            52        208        52        52   

Impairment of in-process research and development

                   3,925                 
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total operating expenses

     34,198        77,027        120,923        25,112        36,723   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating loss

     (25,540     (47,807     (31,849     (3,006     (13,747

Other expense, net

     131        137        396        85        97   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Loss before income taxes

     (25,671     (47,944     (32,245     (3,091     (13,844

Income tax expense (benefit)

     46        (1,433     252        51        118   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net loss

   $ (25,717   $ (46,511   $ (32,497   $ (3,142   $ (13,962
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net loss per share, basic and diluted

   $ (3.27   $ (4.32   $ (2.33   $ (0.24   $ (0.88
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Weighted average shares used to compute net loss per share, basic and diluted

     7,874,208        10,774,366        13,933,584        12,875,834        15,868,448   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Pro forma net loss per share, basic and diluted (2)

       $ (0.42     $ (0.16)   
      

 

 

     

 

 

 

Pro forma weighted average shares used to compute net loss per share, basic and diluted (2)

         77,298,283          85,336,775   
      

 

 

     

 

 

 

 

 

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(1) Includes stock-based compensation expense as follows:

 

     Year Ended December 31,      Three Months
Ended March 31,
 
     2011      2012      2013      2013      2014  
     (in thousands)  

Cost of revenue

   $ 44       $ 173       $ 327       $ 81       $ 101   

Sales and marketing

     375         1,063         1,893         426         616   

Research and development

        144         2,565         5,238         1,592         1,248   

General and administrative

     190         483         931         177         436   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Total stock-based compensation expense

   $ 753       $ 4,284       $ 8,389       $ 2,276       $ 2,401   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

 

(2) Pro forma basic and diluted net loss per common share have been calculated assuming the conversion of all outstanding shares of convertible preferred stock into 69,505,829 shares of common stock. See Note 12 to our consolidated financial statements for an explanation of the method used to determine the number of shares used in computing historical and pro forma basic and diluted net loss per common share.

 

     As of March 31, 2014
    
     Actual     Pro Forma (1)     Pro Forma
As Adjusted (2)
     (in thousands)

Consolidated Balance Sheet Data:

      

Cash and cash equivalents

   $ 64,444      $ 64,444     

Working capital

     40,845        40,845     

Total assets

     102,991        102,991     

Total deferred revenue

     42,836        42,836     

Short-term borrowings

     3,300        3,300     

Convertible preferred stock

     162,253            

Accumulated deficit

     (142,796     (142,796  

Total stockholders’ (deficit) equity

     (120,050     42,203     

 

(1) Pro forma amounts give effect to the conversion of the outstanding shares of our convertible preferred stock into an aggregate of 69,505,829 shares of our common stock, which will occur immediately prior to the completion of this offering.
(2) Pro forma as adjusted amounts give effect to the pro forma adjustments and the issuance and sale of             shares of common stock by us in the offering at an assumed initial public offering price of $             per share, the midpoint of the range set forth on the cover page of this prospectus, and the application of the net proceeds of the offering, after deducting estimated underwriting discounts and commissions and offering expenses payable by us. A $1.00 increase (decrease) in the assumed initial public offering price of $             per share, which is the midpoint of the estimated offering price range set forth on the cover page of this prospectus, would increase (decrease) each of pro forma as adjusted cash and cash equivalents, working capital, total assets and total stockholders’ equity by approximately $            , or $             if the underwriters exercise their option to purchase additional shares in full, assuming the number of shares offered by us, as set forth on the cover page of this prospectus, remains the same and after deducting estimated underwriting discounts and commissions. Similarly, each increase (decrease) of 1,000,000 shares in the number of shares of our common stock offered by us would increase (decrease) each of pro forma as adjusted cash and cash equivalents, working capital, total assets and total stockholders’ equity by approximately $            , assuming that the assumed initial public offering price of $             per share remains the same, after deducting the estimated underwriting discounts and commissions payable by us.

 

 

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Key Metrics

We monitor the following key metrics:

 

     Year Ended December 31,     Three Months
Ended March 31,
 
     2011     2012     2013     2013     2014  
     (in thousands)  

Gross billings

   $ 27,397      $ 68,044      $ 100,825      $ 22,583      $ 30,298   

Year-over-year percentage increase

       148     48       34

Recurring billings

   $ 6,985      $ 22,812      $ 45,395      $ 8,830      $ 15,758   

Percentage of gross billings

     25     34     45     39     52

Non-GAAP gross profit

   $ 8,702      $ 29,416      $ 89,677      $ 22,256      $ 23,146   

Non-GAAP gross margin

     63     72     85     86     82

Free cash flow

   $ (15,500   $ (25,420   $ (27,794   $ (3,704   $ (10,833

Gross billings. We define gross billings as total revenue plus the change in deferred revenue in a period. The gross billings we record in any period reflect sales to new customers plus renewals and additional sales to existing customers. We use gross billings as a performance measurement because we bill our customers at the time of sale of our solutions and recognize revenue either upon delivery or ratably over subsequent periods. In addition, we have monitored gross billings because the establishment of VSOE commencing January 1, 2013 with respect to perpetual license revenue made it difficult to compare periods and understand growth in our business. Accordingly, we believe gross billings provide valuable insight into the sales of our solutions and the performance of our business.

Recurring billings.  We define recurring billings generally as total revenue less perpetual license and professional services revenue plus the change in deferred revenue for subscription and software support arrangements in a period, adjusted for nonrecurring perpetual license billings. The portion of our billings to service providers that are transacted on a monthly basis are included in recurring billings. We monitor our recurring billings because they help us understand product mix shifts, the impact those mix shifts may have on cash flows and the predictability of our future revenues. Our recurring billings have increased as a percentage of gross billings from 25% in 2011 to 45% in 2013 and 52% in the three months ended March 31, 2014.

Non-GAAP gross profit and margin. We define non-GAAP gross profit as our total revenue less cost of revenue, adjusted to exclude stock-based compensation and amortization of intangibles assets. We define non-GAAP gross margin as a percentage of total revenue. Non-GAAP gross profit and margin are key measures used by our management and board of directors to understand and evaluate our core operating performance and trends, to prepare and approve our annual budget and to develop short-term and long-term operating and compensation plans. In particular, non-GAAP gross profit and margin exclude certain non-cash expenses and can provide useful measures for period-to-period comparisons of our core business. Excluding the impact of $21.1 million, $7.5 million and $1.6 million of revenue recognized in 2013 and the three months ended March 31, 2013 and 2014, respectively, with respect to perpetual licenses delivered prior to 2013, our non-GAAP gross margin was 81% in 2013 and the three months ended March 31, 2013 and 2014.

Free cash flow. We define free cash flow as cash used in operating activities less the amount of purchases of property and equipment. We consider free cash flow to be a liquidity measure that provides useful information to management and investors about the amount of cash generated by the business that, after the purchases of property and equipment, can be used for strategic opportunities.

See “Selected Consolidated Financial Data—Key Metrics” for more information and reconciliations of non-GAAP financial measures to their most directly comparable financial measures calculated in accordance with GAAP.

 

 

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RISK FACTORS

Investing in our common stock involves a high degree of risk. Before you invest in our common stock, you should carefully consider the following risks, as well as general economic and business risks, and all of the other information contained in this prospectus. Any of the following risks could have a material adverse effect on our business, operating results and financial condition and cause the trading price of our common stock to decline, which would cause you to lose all or part of your investment. When determining whether to invest, you should also refer to the other information contained in this prospectus, including our consolidated financial statements and the related notes thereto.

Risks Related to Our Business and Industry

We have a limited operating history, which makes it difficult to evaluate our prospects and future financial results and may increase the risk that we will not be successful.

Although we were incorporated in 2007, we did not commercially release the MobileIron platform until 2009, and we did not release our mobile application containerization and mobile content management solutions until 2012. As a result of our limited operating history, our ability to forecast our future operating results is limited and subject to a number of uncertainties, including our ability to plan for and model future growth. We have encountered and expect to continue to encounter risks and uncertainties frequently experienced by growing companies in rapidly changing markets. If our assumptions regarding these uncertainties are incorrect or change in reaction to changes in our markets, or if we do not manage or address these risks successfully, our results of operations could differ materially from our expectations, and our business could suffer. Any success that we may experience in the future will depend, in large part, on our ability to, among other things:

 

    retain and expand our customer base on a cost-effective basis;

 

    increase revenues from existing customers as they add users or devices;

 

    increase revenues from existing customers as they purchase additional solutions;

 

    successfully compete in our markets;

 

    continue to add features and functionality to our solutions to meet customer demand;

 

    gain market traction with our MobileIron cloud platform and our mobile apps and content management solutions;

 

    continue to invest in research and development;

 

    scale our internal business operations in an efficient and cost-effective manner;

 

    scale our global Customer Success organization to make our customers successful in their mobile IT deployments;

 

    continue to expand our solutions across mobile operating systems and device platforms;

 

    make our service provider partners successful in their deployments of our solutions and technology;

 

    successfully expand our business domestically and internationally;

 

    successfully protect our intellectual property and defend against intellectual property infringement claims; and

 

    hire, integrate and retain professional and technical talent.

We have had net losses each year since our inception and may not achieve or maintain profitability in the future.

We have incurred net losses each year since our inception, including net losses of $25.7 million, $46.5 million and $32.5 million in 2011, 2012 and 2013, respectively, and and had a net loss of $14.0 million for three months

 

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ended March 31, 2014. As of March 31, 2014, our accumulated deficit was $142.8 million. While we have experienced significant revenue growth over recent periods, we may not be able to sustain or increase our growth or achieve or sustain profitability in the future. Revenue growth may slow or revenue may decline for a number of reasons, including increasing competition, changes in pricing model, a decrease in size or growth of the mobile IT market, or any failure to capitalize on growth opportunities. In addition over the past year, we have significantly increased our expenditures to support the development and expansion of our business, which has resulted in increased losses. We plan to continue to invest for future growth, including additional investment in sales and marketing and research and development, and as a result, we do not expect to be profitable for the foreseeable future. In addition, as a public company, we will incur significant accounting, legal and other expenses that we did not incur as a private company. As a result of these increased expenditures, we will have to generate and sustain increased revenues to achieve future profitability. We may incur significant losses in the future for a number of reasons, including without limitation the other risks and uncertainties described in this prospectus. Additionally, we may encounter unforeseen operating expenses, difficulties, complications, delays and other unknown factors that may result in losses in future periods. If these losses exceed our expectations or our revenue growth expectations are not met in future periods, our financial performance will be harmed.

Our operating results may fluctuate significantly, which makes our future results difficult to predict and could cause our operating results to fall below expectations or our guidance.

Our quarterly operating results have fluctuated in the past and may fluctuate significantly in the future. The timing and size of sales of our solutions makes our revenues highly variable and difficult to predict and can result in significant fluctuations in our revenue from period to period. Historically, a substantial portion of our revenue has been generated from sales of software solutions sold as perpetual licenses to large enterprise companies, which tend to close near the end of a given quarter. Further, other customers’ buying patterns and sales cycles can vary significantly from quarter to quarter and are not subject to an established pattern over the course of a quarter. Accordingly, at the beginning of a quarter, we have limited visibility into the level of sales that will be made in that quarter. If expected revenue at the end of any quarter is reduced or delayed for any reason, we may not be able to reduce our costs sufficiently to compensate for an unexpected shortfall in revenue, and even a small shortfall in revenue could disproportionately and adversely affect our operating margin, operating results or other key metrics for a given quarter.

Our operating results may fluctuate due to a variety of other factors, many of which are outside of our control, and any of which may cause our stock price to fluctuate. In addition to other risks listed in this “Risk Factors” section, factors that may affect our operating results include, but are not limited to:

 

    the inherent complexity, length and associated unpredictability of our sales cycles for our solutions;

 

    the extent to which our customers and prospective customers delay or defer purchase decisions in a quarter, particularly in the last few weeks of the quarter, which is when we typically complete a large portion of our sales for a quarter;

 

    our ability to develop and release in a timely manner new solutions, features and functionality that meet customer requirements;

 

    changes in pricing due to competitive pricing pressure or other factors;

 

    reductions in customers’ IT budgets and delays in the purchasing cycles of our customers and prospective customers;

 

    variation in sales channels or in mix of solutions sold, including the mix of solutions sold on a perpetual license versus a subscription or MRC basis;

 

    the timing of recognizing revenue in any given quarter as a result of revenue recognition accounting rules, including the extent to which revenue from sales transactions in a given period may not be recognized until a future period or, conversely, the satisfaction of revenue recognition rules in a given period resulting in the recognition of revenue from transactions initiated in prior periods;

 

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    changes in our mix of revenue as a result of our different deployment options and licensing models and the ensuing revenue recognition effects;

 

    changes in foreign currency exchange rates; and

 

    general economic conditions in our domestic and international markets.

The cumulative effects of these factors could result in large fluctuations and unpredictability in our quarterly operating results. As a result, comparing our operating results on a period-to-period basis may not be meaningful. You should not rely on our past results as an indication of our future performance.

If our customers do not place significant follow-on orders to deploy our solutions widely throughout their companies, or if they do not renew with us or if they do not purchase additional solutions, our future revenue and operating results will be harmed.

In order to increase our revenues we must continually grow our customer base and increase the depth and breadth of the deployments of our solutions with our existing customers. While customers may initially purchase a relatively modest number of licenses, it is important that they later expand the use of our software on substantially more devices or for more users throughout their business. We also need to upsell—to sell additional solutions—to the same customers. Our strategy also depends on our existing customers renewing their software support or subscription agreements with us. Because of the number of participants and consolidation in the mobile IT market, customers may delay making initial purchase orders or expanding orders as they take into account the evolving mobile IT landscape. Also, if we do not develop new solutions, features and functionality that meet our customers’ needs, they may not place upsell orders or expand orders. The rate at which our customers purchase additional solutions depends on a number of factors, including the perceived need for additional solutions, features or functionality, the perceived reliability of our solutions and other competitive factors, such as pricing and competitors’ offerings. If our efforts to sell additional licenses to our customers and to upsell additional solutions to our customers are not successful, our business may suffer.

Further, existing customers that purchase our solutions have no contractual obligation to purchase additional solutions after the initial subscription or contract period, and given our limited operating history, we are unable to accurately predict our customer expansion or renewal rates. Our customers’ expansion and renewal rates may decline or fluctuate as a result of a number of factors, including the level of their satisfaction with our solutions or our customer support, customer budgets and the pricing of our solutions compared with the solutions offered by our competitors, any of which may cause our revenue to grow more slowly than expected, if at all.

For smaller or simpler deployments, the switching costs and time are relatively minor compared to traditional enterprise software deployments and a customer may decide not to renew with us and switch to a competitor’s offerings. Accordingly, we must invest significant time and resources in providing ongoing value to our customers. If these efforts fail, or if our customers do not renew for other reasons, or if they renew on terms less favorable to us, our revenue may decline and our business will suffer.

We compete in rapidly evolving markets and must develop new solutions and enhancements to our existing solutions. If we fail to predict and respond rapidly to emerging technological trends and our customers’ changing needs, we may not be able to remain competitive.

Our markets are characterized by rapidly changing technology, changing customer needs, evolving operating system standards and frequent introductions of new offerings. To succeed, we must effectively anticipate, and adapt in a timely manner to, customer and multiple operating system requirements and continue to develop or acquire new solutions and features that meet market demands and technology trends. Likewise, if our competitors introduce new offerings that compete with ours or incorporate features that are not available in our solutions, we may be required to reposition our solutions or introduce new solutions in response to such

 

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competitive pressure. We may not have access to or have adequate notice of new operating system developments, and we may experience unanticipated delays in developing new solutions and cloud services or fail to meet customer expectations for such solutions. If we fail to timely develop and introduce new solutions or enhancements that respond adequately to new challenges in the mobile IT market, our business could be adversely affected, especially if our competitors are able to more timely introduce solutions with such increased functionality.

We have a primary back-end technology platform that can be used as a cloud service or deployed on premise and a second back-end platform that is purpose-built as a cloud-only large scale, multi-tenant platform. We must continually invest in both platforms, and the existence of two back-end technology platforms makes engineering more complex and expensive and may introduce compatibility challenges. We have made significant investments in the cloud-only platform and have not yet gained substantial market traction with the cloud-only platform. Should our MobileIron cloud-only platform fail to achieve substantial market traction, we would lose the value of our investment and our business and operating results may be harmed.

Further, we may be required to commit significant resources to developing new solutions before knowing whether our investments will result in solutions that the market will accept. These risks are greater in the mobile IT market because our software is deployed on phones and tablets that run on different operating systems such as iOS, Android and Windows Phone, and these multiple operating systems change frequently in response to consumer demand. As a result, we may need to release new software updates at a much greater pace than a traditional enterprise software company that supports only PCs. We may experience technical design, engineering, marketing and other difficulties that could delay or prevent the development, introduction or marketing of new solutions and enhancements on both of our technology platforms. As a result, we may not be successful in modifying our current solutions or introducing new ones in a timely or appropriately responsive manner, or at all. If we fail to address these changes successfully, our business and operating results could be materially harmed.

Finally, all of our additional solutions require customers to use our MobileIron platform, whether deployed on-premise or through our cloud service. As such, virtually all of our revenue depends on the continued adoption and use of our MobileIron platform. If customers and prospective customers decided to stop using or purchasing the MobileIron platform, our product strategy would fail and our business would be harmed.

We are in a highly competitive market, and competitive pressures from existing and new companies may harm our business, revenues, growth rates and market share. In addition, there has been consolidation in our market, and a number of our current or potential competitors have longer operating histories, greater brand recognition, larger customer bases and significantly greater resources than we do.

Our market is intensely competitive, and we expect competition to increase in the future from established competitors, consolidations and new market entrants. Our major competitors include Citrix, Good Technology, IBM and VMware. A number of our historical competitors have been purchased by large corporations. For example, Zenprise acquired Sparus and was then acquired by Citrix, AirWatch was acquired by VMware and Fiberlink was acquired by IBM. These large corporations have longer operating histories, greater name recognition, larger customer bases, more channel partners, and significantly greater financial, technical, sales, marketing and other resources than we have. Consolidation is expected to continue in our industry. As a result of consolidation, our competitors may be able to adapt more quickly to new or emerging technologies and changes in customer requirements, devote greater resources to the promotion and sale of their solutions and services, initiate or withstand substantial price competition, take advantage of acquisitions or other opportunities more readily, and develop and expand their solution and service offerings and features more quickly than we can. In addition, certain of our competitors may be able to leverage their relationships with customers based on an installed base of solutions or to incorporate functionality into existing solutions to gain business in a manner that discourages customers from purchasing our solutions, including through selling at zero or negative margins or through solution bundling. Potential customers may have invested substantial personnel and financial resources

 

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and established deep relationships with these much larger enterprise IT vendors, which may make them reluctant to work with us regardless of solution performance or features. Potential customers may prefer to purchase a broad suite of solutions from a single provider, or may prefer to purchase mobile IT solutions from an existing supplier rather than a new supplier, regardless of performance or features.

We expect competition to intensify in the future as new and existing competitors introduce new solutions into our market. In addition, some of our competitors have entered into partnerships or other strategic relationships to offer a more comprehensive solution than they individually had offered. We expect this trend to continue as companies attempt to strengthen or maintain their market positions in an evolving industry. This competition has resulted in the past and could in the future result in increased pricing pressure, reduced profit margins, increased sales and marketing expenses, and failure to increase, or the loss of, market share, any of which could harm our business, operating results or financial condition. Competitors’ offerings may in the future have better performance, better features, lower prices and broader acceptance than our solutions, or embody new technologies, which could render our existing solutions obsolete or less attractive to customers. If we fail to keep up with technological changes or to convince our customers and potential customers of the value of our solutions, our business, operating results and financial condition could be materially and adversely affected.

Changes in features and functionality by operating system providers and mobile device manufacturers could cause us to make short-term changes in engineering focus or product development or otherwise impair our product development efforts or strategy and harm our business.

Our platform depends on interoperability with operating systems, such as those provided by Apple, Google and Microsoft, as well as device manufacturers. Because mobile operating systems are released more frequently than legacy PC operating systems, and we typically have limited advance notice of changes in features and functionality of operating systems and mobile devices, we may be forced to divert resources from our preexisting product roadmap in order to accommodate these changes. In addition, if we fail to enable IT departments to support operating system upgrades upon release, our business and reputation could suffer. This could disrupt our product roadmap and cause us to delay introduction of planned solutions, features and functionality, which could harm our business.

Operating system providers have included, and may continue to include, features and functionality in their operating systems that are comparable to certain of our solutions, features and/or functionality, thereby making our platform less valuable. The inclusion of, or the announcement of an intent to include, functionality perceived to be similar to that offered by our mobile IT solutions in mobile operating systems may have an adverse effect on our ability to market and sell our solutions. Even if the functionality offered by mobile operating system providers is more limited than our solutions, a significant number of potential customers may elect to accept such limited functionality in lieu of purchasing our solutions. Furthermore, some of the features and functionality in our solutions require interoperability with operating system APIs, and if operating system providers decide to restrict our access to their APIs, that functionality would be lost and our business could be impaired.

A failure of our product strategy with regard to mobile application and content management would harm our business.

Our product strategy depends on our existing and potential customers’ continued adoption of our solutions, features and functionality for both mobile application and mobile content management. Potential slow ramp of customer-built mobile business applications for iOS, Android and Windows Phone would slow the need and adoption of our platform for mobile application management and security. Additionally, the value of our AppConnect ecosystem could decrease if competitors’ SDK or app wrapping technologies are perceived to have advantages over our own, resulting in the loss of ecosystem partners. Customers’ preference for mobile applications could also shift to browser-based applications that can run on any mobile device through a web browser, which would reduce the value of our mobile application containerization solution. In addition, operating system providers could act in ways that could harm our mobile content and apps product strategy. For example,

 

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Microsoft recently released an Office suite for iOS and Android and if this application is widely adopted by enterprises for content creation, storage and management, the value of our own mobile content management solution and the value of our ecosystem of collaboration and storage partners may diminish. If our product strategy around mobile apps and content management fails or is not as successful as we hope for these or other reasons, the value of our investment would be lost and our results of operations would be harmed.

We have experienced rapid growth in recent periods. If we are not able to manage this growth and expansion, our operating results may suffer.

We have experienced rapid growth in our customer base and have significantly expanded our operations during the past few years. In particular, we are aggressively investing in additional engineering resources to support and expand both our MobileIron cloud services and on-premise software infrastructure, our associated customer success infrastructure, our global sales and marketing infrastructure and our general and administrative and other operations infrastructure, including both personnel and facilities. Our employee headcount has increased from 431 as of March 31, 2013 to 632 as of March 31, 2014, and we plan to add employees during 2014. In addition, we hired a new Chief Financial Officer in December 2013. Our rapid growth has placed, and will continue to place, a significant strain on our administrative and operational business processes, infrastructure, facilities and other resources. For example, due to the growth of our operations, we may need to relocate and consolidate operations in the Bay Area, where our headquarters is located. Our ability to manage our operations and growth will require significant expenditures and allocation of valuable management resources to improve internal business processes and systems. Further international expansion may also be required for our continued business growth, and managing any international expansion will require additional resources and controls. If we experience increased sales and our operations infrastructure fails to keep pace with increased sales or support requirements, customers may experience disruptions in service or support, which could adversely affect our reputation and adversely affect our revenues. There is no guarantee that we will be able to continue to develop and expand our infrastructure and facilities at the pace necessary to accommodate our growth, and our failure to do so may have an adverse effect on our business. For example, we are in the process of working with certain of our service provider partners to enable them to develop and sell their own branded mobile IT cloud service solutions based on our MobileIron cloud-only platform, which could strain our existing technology operations infrastructure. If we fail to efficiently expand our engineering, sales and marketing, operations, cloud infrastructure, IT and financial organizations and systems, or if we fail to implement or maintain effective internal business processes, controls and procedures, our costs and expenses may increase more than we plan or we may fail to execute on our product roadmap or our business plan, any of which would likely seriously harm our business, operating results and financial condition.

A disruption or security breach of our cloud service could result in liabilities, lost business and reputational harm.

If a customer has deployed our cloud service, we have access to certain data in order to facilitate the operation of the software, such as the employees’ names, registration credentials, business emails, mobile phone numbers, business contact information and the list of applications installed on the mobile devices. Any security breaches and computer hacking attacks, whether through third-party action or employee error or malfeasance, could cause loss of this information, litigation, indemnity obligations and reputational harm. Because techniques used to obtain unauthorized access or to sabotage systems change frequently and generally are not recognized until launched against a target, we may be unable to anticipate these techniques or to implement adequate preventative measures. Because our software is designed to enable IT administrators to secure and manage employees’ mobile devices, if an actual or perceived breach of our security occurs and data is compromised, we would likely suffer particular reputational damage, as well as loss of potential sales and existing customers. In addition, unexpected increases in demand at one customer using our cloud services may affect the overall service in unanticipated ways and may cause a disruption in service for other cloud services customers. We have experienced, and may in the future experience, disruptions, outages and other performance problems with our cloud service. These problems may be caused by a variety of factors, including infrastructure changes, human or

 

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software errors, viruses, security attacks, fraud, spikes in customer usage and denial of service issues. If we sustain frequent or prolonged disruptions of our cloud services for any reason, our reputation, business and results of operations would be seriously harmed.

Defects in our solutions could result in data breaches or other disruption, subject us to substantial liability and harm our business.

Because the mobile IT market involves multiple operating platforms, we provide frequent incremental releases of solution updates and functional enhancements. Such new versions frequently contain undetected errors when first introduced or released. We have from time to time found defects in our solutions, and new errors in our existing solutions may be detected in the future. Defects in our solutions may also result in vulnerability to security attacks, which could result in claims by customers and users for losses that they sustain.

Because our customers use our solutions for important aspects of their business, any errors, defects, disruptions in service or other performance problems with our solutions could hurt our reputation and may damage our customers’ businesses. If that occurs, our customers may stop using or fail to expand use of our solutions, delay or withhold payment to us, elect not to renew and make warranty claims or other claims against us. In addition, we rely on positive customer experience in order to sell to new customers. Defects or disruptions in our solution could result in reputational harm and loss of future sales. In addition, regardless of the party at fault, errors of these kinds divert the attention of our engineering personnel from our development efforts, damage our reputation and the reputation of our solutions, cause significant customer relations problems and can result in product liability claims.

Disruptions of the third-party data centers that host our cloud service could result in delays or outages of our cloud service and harm our business.

We currently host our cloud service from third-party data center facilities operated by several different providers located around the world, such as Equinix, Amazon Web Services and Peer 1. Any damage to, or failure of, our cloud service that is hosted by these third parties, whether as a result of our actions, actions by the third-party data centers, actions by other third parties, or acts of God, could result in interruptions in our cloud service and/or the loss of data. While the third-party hosting centers host the server infrastructure, we manage the cloud services through our technological operations team and need to support version control, changes in cloud software parameters and the evolution of our solutions, all in a multi-OS environment. As we continue to add data centers and capacity in our existing data centers, we may move or transfer our data and our customers’ data. Despite precautions taken during this process, any unsuccessful data transfers may impair the delivery of our service. In some cases, we have entered into contractual service level commitments to maintain uptime of at least 99.9% for our cloud services platform and if we or our third-party data center facilities fail to meet these service level commitments, we may have to issue service credits to these customers. Impairment of, or interruptions in, our cloud services may reduce our subscription revenues, subject us to claims and litigation, cause our customers to terminate their subscriptions and adversely affect our subscription renewal rates and our ability to attract new customers. Our business will also be harmed if our customers and potential customers believe our services are unreliable.

We do not control, or in some cases have limited control over, the operation of the data center facilities we use, and they are vulnerable to damage or interruption from earthquakes, floods, fires, power loss, telecommunications failures and similar events. They may also be subject to break-ins, sabotage, intentional acts of vandalism and similar misconduct, and to adverse events caused by operator error. We cannot rapidly switch to new data centers or move customers from one data center to another in the event of any adverse event. Despite precautions taken at these facilities, the occurrence of a natural disaster, an act of terrorism or other act of malfeasance, a decision to close the facilities without adequate notice, or other unanticipated problems at these facilities could result in lengthy interruptions in our service and the loss of customer data and business.

 

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The prices of our solutions may decrease or we may change our licensing or subscription renewal programs or bundling arrangements, which may reduce our revenue and adversely impact our financial results.

The prices for our solutions may decline for a variety of reasons, including competitive pricing pressures, discounts, a change in our mix of solutions, bundling of solutions, features and functionality by us or our competitors, potential changes in our pricing, anticipation of the introduction of new solutions, or promotional programs for customers or channel partners. Competition and consolidation continue to increase in the markets in which we participate, and we expect competition to further increase in the future, leading to increased pricing pressures. Larger competitors with more diverse product lines may reduce the price of solutions or services that compete with ours or may bundle their solutions with other solutions and services. Furthermore, we anticipate that the sales prices and gross profits for our solutions will decrease over product life cycles. If we are unable to increase sales to offset any decline in our prices, our business and results of operations would be harmed.

We continually re-evaluate our licensing programs and subscription renewal programs, including specific license models and terms and conditions. We have in the past and could in the future implement new licensing programs and subscription renewal programs or bundling arrangements, including promotional programs or specified enhancements to our current and future solutions. For example, in 2014 we intend to introduce per user pricing as an additional pricing option for our customers, which will be at a higher list price than our per device pricing. Such changes could result in deferring revenue recognition regardless of the date of the initial shipment or licensing of our solutions. Changes to our licensing programs and subscription renewal programs, including the timing of the release of enhancements, upgrades, maintenance releases, the term of the contract, discounts, promotions and other factors, could impact the timing of the recognition of revenue for our solutions, related enhancements and services and could adversely affect our operating results and financial condition.

Our ability to sell our solutions is highly dependent on the quality of our support, which is made complex by the requirements of mobile IT. Our failure to offer high quality support would have a material adverse effect on our sales and results of operations.

Once our solutions are deployed, our customers depend on our support organization or that of our channel partners to resolve any issues relating to our solutions. If we do not provide effective ongoing support, it would adversely affect our ability to sell our solutions or increase the number of licenses sold to existing customers. Our customer support is especially critical because the mobile IT market requires relatively frequent software releases. Mobile IT requires a complex set of features, functionality and controls, which makes support critical and difficult. In addition, we target Global 2000 customers, many of whom have complex networks and require higher levels of support than smaller customers. As customers deploy more licenses and purchase a broader array of our solutions, the complexity and difficulty of our support obligations increase. If we fail to meet the requirements of the larger customers, it may be more difficult to increase our deployments either within our existing Global 2000 or other customers or with new Global 2000 customers. We face additional challenges in supporting our non-U.S. customers, including the need to rely on channel partners to provide support.

We rely almost entirely on channel partners for the sale and distribution of our solutions and, in some instances, for the support of our solutions. A loss of certain channel partners, a decrease in revenues from certain of these channel partners or any failure in our channel strategy could adversely affect our business.

Virtually all of our sales are through channel partners – either telecommunications carriers, which we call service providers, or other resellers, and thus we depend on our channel partners and on our channel partner strategy for virtually all of our revenue. Our international resellers often enter into agreements directly with our mutual customers to host the software and provide other value-added services, such as IT administration. Our service provider partners often provide support to our customers and enter into similar agreements directly with our mutual customers to host the software and/or provide other value-added services. Our agreements and operating relationships with our service provider partners are complex and require a significant commitment of internal time and resources. In addition, our service provider partners are large corporations with multiple strategic businesses and relationships, and thus our business may not be significant to them in the overall context

 

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of their much larger enterprise. Even if the service provider partner considers us to be an important strategic relationship, internal processes at these large partners are sometimes difficult and time-consuming to navigate. Thus, any loss of a major channel partner or failure of our channel strategy could adversely affect our business. AT&T is our largest service provider partner and, as a reseller, was responsible for 20% of our total revenue for the year ended December 31, 2013.

Our agreements with AT&T and our other channel partners are non-exclusive and most of our channel partners have entered, and may continue to enter, into strategic relationships with our competitors. Our channel partners may terminate their respective relationships with us with limited or no notice and with limited or no penalty, pursue other partnerships or relationships, or attempt to develop or acquire solutions or services that compete with our solutions. If our channel partners do not effectively market and sell our solutions, if they choose to place greater emphasis on solutions of their own or those offered by our competitors, or if they fail to provide adequate support or otherwise meet the needs of our customers, our ability to grow our business and sell our solutions may be adversely affected. The loss of our channel partners, in particular AT&T, the failure to recruit additional channel partners, or any reduction or delay in sales of our solutions by our channel partners could materially and adversely affect our results of operations.

Additionally, we are in the process of working with certain of our service provider partners to enable them to develop and sell their own branded mobile IT cloud service solutions based on our MobileIron cloud platform. We will need to devote sufficient internal resources to enable these service providers to be successful in deploying and selling these new service provider-branded cloud service offerings, and this may strain our resources.

Our sales cycles for large enterprises can be long, unpredictable and expensive. As a result, our sales and revenue are difficult to predict and may vary substantially from period to period, which may cause our operating results to fluctuate significantly.

Our sales efforts involve educating our customers about the use and benefits of our solutions, including the technical capabilities of our solutions. Many of our large customers have very complex IT systems, mobile environments and data privacy and security requirements. Accordingly, these customers typically undertake a significant evaluation process, which frequently involves not only our solutions, but also those of our competitors, and can result in a lengthy sales cycle. We spend substantial time, money and effort on our sales activities without any assurance that our efforts will produce any sales. In addition, purchases of our solutions are frequently subject to budget constraints, multiple approvals, lengthy contract negotiations, and unplanned administrative, processing and other delays. Moreover, the evolving nature of the mobile IT market may lead prospective customers to postpone their purchasing decisions pending adoption of technology by others or pending potential consolidation in the market. As a result of our lengthy sales cycle, it is difficult to predict whether and when a sale will be completed, and our operating results may vary significantly from quarter to quarter. Even if sales are completed, the revenues we receive from these customers may not be sufficient to offset our upfront investments.

We seek to sell our solutions to large enterprises. Sales to and support of these types of enterprises involve risks that could harm our business, financial position and results of operations.

Our growth strategy is dependent, in part, upon increasing sales of our solutions to large enterprises. Sales to large customers involve risks that may not be present (or that are present to a lesser extent) with sales to smaller entities. These risks include:

 

    more complicated network requirements, which result in more difficult and time-consuming implementation processes;

 

    more intense and time-consuming customer support practices;

 

    increased purchasing power and leverage held by large customers in negotiating contractual arrangements with us;

 

    more customer-favorable contractual terms, including penalties;

 

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    longer sales cycles and the associated risk that substantial time and resources may be spent on a potential customer that ultimately elects not to purchase our solution or purchases fewer licenses than we had anticipated;

 

    closer relationships with, and dependence upon, large technology companies that offer competitive solutions;

 

    increased reputational risk as a result of data breaches or other problems involving high profile customers; and

 

    more pressure for discounts.

If we are unable to increase sales of our solutions to large enterprises while mitigating the risks associated with serving such customers, our business, financial position and results of operations may suffer.

In recent periods, an increasing portion of our sales has been generated from subscription, including MRC, licenses, which involves certain risks.

In recent periods, an increasing portion of our sales has been generated from subscription, including MRC, licenses. This model presents a number of risks to us. For example, arrangements entered into on a subscription basis generally delay the timing of revenue recognition and often require the incurrence of up-front costs, which can be significant. Subscription revenues are recognized over the subscription period, which is typically 12 months. MRC revenue is recognized monthly on the basis of active users or devices and thus will fluctuate from month to month. As a result, even if customer demand increases, our revenues will not increase at the same rate as in prior periods, or may decline. Customers in a subscription arrangement may elect not to renew their contractual arrangement with us upon expiration, or they may attempt to renegotiate pricing or other contractual terms on terms that are less favorable to us. Because we recognize a substantial portion of our subscription revenues over the term of the subscription agreement, we incur upfront costs, such as sales commissions, related to acquiring such customers. Therefore, as we add customers in a particular year, our immediate costs to acquire customers may increase significantly relative to revenues recognized in that same year, which could result in increased losses or decreased profits in that period. Service providers that operate on an MRC billing model typically report to us in arrears on a monthly basis the number of actual users or devices deployed, and then we generate invoices based on those reports. Therefore, invoicing and collection logistics often result in longer collection cycles, which negatively affects our cash flow. In addition, under an MRC billing model, the service provider typically has the contractual and business relationship with the customer, and thus we typically depend more heavily on the service provider partner for both customer acquisition and support under this billing model.

Our failure to comply with privacy laws and standards could have a material adverse effect on our business.

Personal privacy has become a significant issue in the United States and in many other countries where we offer our solutions. The regulatory framework for privacy issues worldwide is currently evolving and is likely to remain uncertain for the foreseeable future. Many federal, state and foreign government bodies and agencies have adopted or are considering adopting laws and regulations regarding the collection, use, disclosure and retention of personal information. In the United States, these include, for example, rules and regulations promulgated under the authority of the Federal Trade Commission, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, the Gramm-Leach-Bliley Act and state breach notification laws. Internationally, different jurisdictions have a variety of data security and privacy laws, with which we or our customers must comply, including the Data Protection Directive established in the European Union and the Federal Data Protection Act recently passed in Germany.

In addition to laws and regulations, privacy advocacy and industry groups or other private parties may propose new and different privacy standards. Because the interpretation and application of privacy and data protection laws and privacy standards are still uncertain, it is possible that these laws or privacy standards may be interpreted and applied in a manner that is inconsistent with our existing data management practices or the

 

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features of our solutions. Any inability to adequately address privacy concerns, even if unfounded, or to comply with applicable privacy or data protection laws, regulations and privacy standards, could result in additional cost and liability to us, damage our reputation, inhibit sales of our solutions and harm our business.

Our failure to adequately protect personal information and to maintain the security of enterprise data could have a material adverse effect on our business.

Employee adoption of mobile initiatives depends on the credible and clear separation of enterprise applications and data and personal information on the device, as well as the privacy of such data. For our customers, it is also essential to maintain the security of enterprise data properly while retaining the native experience users expect. While we contractually obligate our customers to make the required disclosures and gain the required consents from their employees in order to comply with applicable law regarding the processing of personally identifiable information that the employer may access, we do not control whether they in fact do so. Any claim by an employee that his or her employer had not complied with applicable privacy laws in connection with the deployment and use of our software on the employee’s mobile device could harm our reputation and business and subject us to liability, whether or not warranted. If our solutions fail to adequately separate personal information and to maintain the security of enterprise applications and data, the market perception of the effectiveness of our solutions could be harmed, employee adoption of mobile initiatives could be slowed, we could lose potential sales and existing customers, and we could incur significant liabilities. Privacy concerns, whether valid or not, may inhibit market adoption of our solutions, particularly in certain industries and foreign countries. Furthermore, the recent attention garnered by the National Security Agency’s bulk intelligence collection programs may result in further concerns surrounding privacy and technology products.

The loss of key personnel or an inability to attract, retain and motivate qualified personnel may impair our ability to expand our business.

Our success is substantially dependent upon the continued service and performance of our senior management team and key technical, marketing and production personnel, including our senior management, and specifically Robert Tinker, who is our President and Chief Executive Officer. Our employees, including our senior management team, are at-will employees, and therefore may terminate employment with us at any time with no advance notice. The replacement of any members of our senior management team or other key personnel likely would involve significant time and costs and may significantly delay or prevent the achievement of our business objectives.

Our future success also depends, in part, on our ability to continue to attract, integrate and retain highly skilled personnel. Competition for highly skilled personnel is frequently intense, especially in the San Francisco Bay Area, where we have a substantial presence and need for highly skilled personnel, including, in particular, engineers. We must offer competitive compensation and opportunities for professional growth in order to attract and retain these highly skilled employees. Any failure to successfully attract, integrate, or retain qualified personnel to fulfill our current or future needs may negatively impact our growth.

We may acquire other businesses which could require significant management attention, disrupt our business, dilute stockholder value and adversely affect our operating results.

As part of our business strategy, we may make investments in complementary companies, solutions or technologies. We may not be able to find suitable acquisition candidates, and we may not be able to complete such acquisitions on favorable terms, if at all. If we do complete acquisitions, we may not ultimately strengthen our competitive position or achieve our goals. In addition, if we are unsuccessful at integrating such acquisitions or developing the acquired technologies, the revenue and operating results of the combined company could be adversely affected. For example, during 2013, we recorded a $3.9 million impairment loss in connection with a delayed technology project from an acquisition. Further, the integration of an acquired company typically requires significant time and resources, and we may not be able to manage the process successfully. We may not successfully evaluate or utilize the acquired technology or personnel or accurately forecast the financial impact

 

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of an acquisition transaction, including accounting charges. We may have to pay cash, incur debt or issue equity securities to pay for any such acquisition, each of which could adversely affect our financial condition or the value of our common stock. The sale of equity or issuance of debt to finance any such acquisitions could result in dilution to our stockholders. The incurrence of indebtedness would result in increased fixed obligations and could also include covenants or other restrictions that would impede our ability to manage our operations.

We have indemnity obligations under our contracts with our customers and channel partners.

The mobile industry has been characterized by substantial patent infringement lawsuits. In our agreements with customers and channel partners, we typically agree to indemnify them for losses related to, among other things, claims by third parties of intellectual property infringement and sometimes data breaches resulting in the compromise of personal data. If any such indemnification obligations are triggered, we could face substantial liabilities or be forced to make changes to our solutions or terminate our customer agreements and refund monies. In addition, provisions regarding limitation of liability in our agreements with customers or channel partners may not be enforceable in some circumstances or jurisdictions or may not protect us from claims and related liabilities and costs. We maintain insurance to protect against certain types of claims associated with the use of our solutions, but our insurance may not adequately cover any such claims. In addition, even claims that ultimately are unsuccessful could result in expenditures of and divert management’s time and other resources. Furthermore, any legal claims from customers and channel partners could result in reputational harm and the delay or loss of market acceptance of our solutions.

A portion of our revenues are generated by sales to heavily regulated organizations and governmental entities, which are subject to a number of challenges and risks.

Some of our customers are either in highly regulated industries or are governmental entities and may be required to comply with more stringent regulations in connection with the implementation and use of our solutions. Selling to these entities can be highly competitive, expensive and time consuming, often requiring significant upfront time and expense without any assurance that we will successfully complete a sale or that the organization will deploy our solution at scale. Highly regulated and governmental entities often require contract terms that differ from our standard arrangements and impose compliance requirements that are complicated, require preferential pricing or “most favored nation” terms and conditions, or are otherwise time-consuming and expensive to satisfy. Government demand and payment for our solutions and services may be impacted by public sector budgetary cycles and funding authorizations, particularly in light of U.S. budgetary challenges, with funding reductions or delays adversely affecting public sector demand for our solutions. The additional costs associated with providing our solutions to governmental entities and highly regulated customers could harm our margins. Moreover, changes in the underlying regulatory conditions that affect these types of customers could harm our ability to efficiently provide our solutions to them and to grow or maintain our customer base.

If our solutions do not interoperate with our customers’ IT infrastructure, sales of our solutions could be negatively affected.

Our solutions are designed to interoperate with our customers’ existing IT infrastructures, which have varied and complex specifications. As a result, we must attempt to ensure that our solutions interoperate effectively with these different, complex and varied back-end environments. To meet these requirements, we have and must continue to undertake development and testing efforts that require significant capital and employee resources. We may not accomplish these development efforts quickly or cost-effectively, or at all. If our solutions do not interoperate effectively, orders for our solutions could be delayed or cancelled, which would harm our revenues, gross margins and reputation, potentially resulting in the loss of existing and potential customers. The failure of our solutions to interoperate effectively within the enterprise environment may divert the attention of our engineering personnel from our development efforts and cause significant customer relations problems. In addition, if our customers are unable to implement our solutions successfully, they may not renew or expand their deployments of our solutions, customer perceptions of our solutions may be impaired and our reputation and brand may suffer.

 

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Although technical problems experienced by users may not be caused by our solutions, our business and reputation may be harmed if users perceive our solutions as the cause of a device failure.

The ability of our solutions to operate effectively can be negatively impacted by many different elements unrelated to our solutions. For example, a user’s experience may suffer from an incorrect setting in his or her mobile device, an issue relating to his or her employer’s corporate network or an issue relating to the underlying mobile operating system, none of which we control. Even though technical problems experienced by users may not be caused by our solutions, users often perceive the underlying cause to be a result of poor performance of our solution. This perception, even if incorrect, could harm our business and reputation.

Our customers may exceed their licensed device or user count, and it is sometimes difficult to collect payments as a result of channel logistics.

Our customers license our solutions on either a per-device or per-user basis. Because we sell virtually all of our solutions through channel partners, and in some cases multiple tiers of channel partners, the logistics of collecting payments for excess usage can sometimes be time-consuming. We may also encounter difficulty collecting accounts receivable and could be exposed to risks associated with uncollectible accounts receivable. Economic conditions may impact some of our customers’ ability to pay their accounts payable. If we are unable to collect from our customers for their excess usage or otherwise or if we have to write down our accounts receivable, our revenues and operating results would suffer.

If the market for our solutions shrinks or does not continue to develop as we expect, our growth prospects may be harmed.

The success of our business depends on the continued growth and proliferation of mobile IT infrastructure as an increasingly important computing platform for businesses. Our business plan assumes that the demand for mobile IT solutions will increase. However, the mobile IT market may not develop as quickly as we expect, or at all, and businesses may not continue to elect to utilize mobile IT solutions. This market for our solutions may not develop for a variety of reasons, including that larger, more established companies will enter the market or that mobile operating system companies will offer substantially similar functionality. Accordingly, demand for our solutions may not continue to develop as we anticipate, or at all, and the growth of our business and results of operations may be adversely affected. In addition, because we derive substantially all of our revenue from the adoption and use of our platform, a decline in the mobile IT market would harm the results of our business operations more seriously than if we derived significant revenue from a variety of other products and services.

The estimates of market opportunity and forecasts of market growth included in this prospectus may prove to be inaccurate, and even if the markets in which we compete achieve the forecasted growth, we cannot assure you our business will grow at similar rates, if at all.

Growth forecasts are subject to significant uncertainty and are based on assumptions and estimates, which may not prove to be accurate. Forecasts relating to our market opportunity and the expected growth in the mobile IT market and other markets, including the forecasts or projections referenced in this prospectus, may prove to be inaccurate. Even if these markets experience the forecasted growth, we may not grow our business at similar rates, or at all. Our growth will be affected by many factors, including our success in implementing our business strategy, which is subject to many risks and uncertainties. Accordingly, the forecasts of our market opportunity and market growth included in this prospectus should not be taken as indicative of our future growth.

Seasonality may cause fluctuations in our revenue.

We believe there are significant seasonal factors that may cause us to record higher revenue in some quarters compared with others. We believe this variability is largely due to our customers’ budgetary and spending patterns, as many customers spend the unused portions of their discretionary budgets prior to the end of their fiscal years. For example, we have historically recorded our highest level of total revenue in our fourth quarter, which we believe corresponds to the fourth quarter of a majority of our customers. In addition, the type

 

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of budget (operating versus capital) available to a customer may affect its decision to purchase a perpetual license or a subscription license. In addition, our rapid growth rate over the last two years may have made seasonal fluctuations more difficult to detect. If our rate of growth slows over time, seasonal or cyclical variations in our operations may become more pronounced, and our business, results of operations and financial position may be adversely affected.

Our business is subject to the risks of earthquakes, fire, floods and other natural catastrophic events, and to interruption by manmade problems such as network security breaches, computer viruses or terrorism.

Our corporate headquarters are located in the San Francisco Bay Area, a region known for seismic activity. A significant natural disaster, such as an earthquake, fire or flood, occurring near our headquarters could have a material adverse impact on our business, operating results and financial condition. Despite the implementation of network security measures, our networks also may be vulnerable to computer viruses, break-ins and similar disruptions from unauthorized tampering. In addition, natural disasters, acts of terrorism or war could cause disruptions in our or our customers’ businesses or the economy as a whole. We also rely on information technology systems to communicate among our workforce and with third parties. Any disruption to our communications or systems, whether caused by a natural disaster or by manmade problems, such as power disruptions, could adversely affect our business.

If we are unable to implement and maintain effective internal controls over financial reporting in the future, investors may lose confidence in the accuracy and completeness of our financial reports and the market price of our common stock may be negatively affected.

As a public company, we will be required to maintain internal controls over financial reporting and to report any material weaknesses in such internal controls. Section 404 of the Sarbanes-Oxley Act of 2002 (the Sarbanes-Oxley Act) requires that we furnish a report by management on, among other things, the effectiveness of our internal control over financial reporting for the first year ending December 31, 2015. This assessment will need to include disclosure of any material weaknesses identified by our management in our internal control over financial reporting, as well as a statement that our independent registered public accounting firm has issued an opinion on our internal control over financial reporting, provided that our independent registered public accounting firm will not be required to attest to the effectiveness of our internal control over financial reporting until our first annual report required to be filed with the Securities and Exchange Commission, or SEC, following the later of the date we are deemed to be an “accelerated filer” or a “large accelerated filer,” each as defined in the Exchange Act, or the date we are no longer an “emerging growth company,” as defined in the JOBS Act. If we have a material weakness in our internal controls over financial reporting, we may not detect errors on a timely basis and our financial statements may be materially misstated. We are in the process of designing and implementing the internal controls over financial reporting required to comply with this obligation, which process will be time-consuming, costly and complicated. If we identify material weaknesses in our internal controls over financial reporting, if we are unable to comply with the requirements of Section 404 in a timely manner, if we are unable to assert that our internal controls over financial reporting are effective, or if our independent registered public accounting firm is unable to express an opinion as to the effectiveness of our internal controls over financial reporting, investors may lose confidence in the accuracy and completeness of our financial reports, and the market price of our common stock could be negatively affected. In addition, we could become subject to investigations by the stock exchange on which our securities are listed, the SEC or other regulatory authorities, which could require additional financial and management resources.

If our estimates relating to our critical accounting policies are based on assumptions or judgments that change or prove to be incorrect, our operating results could fall below expectations of financial analysts and investors, resulting in a decline in our stock price.

The preparation of financial statements in conformity with U.S. GAAP requires management to make estimates, assumptions and judgments that affect the amounts reported in the consolidated financial statements and accompanying notes. We base our estimates on historical experience and on various other assumptions that

 

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we believe to be reasonable under the circumstances, the results of which form the basis for making judgments about the carrying values of assets, liabilities, equity, revenue and expenses that are not readily apparent from other sources. Our operating results may be adversely affected if our assumptions change or if actual circumstances differ from those in our assumptions, which could cause our operating results to fall below the expectations of financial analysts and investors, resulting in a decline in our stock price. Significant assumptions and estimates used in preparing our consolidated financial statements include those related to revenue recognition, stock-based compensation and income taxes.

Impairment of goodwill and other intangible assets would result in a decrease in earnings.

Current accounting rules require that goodwill and other intangible assets with indefinite useful lives no longer be amortized, but instead be tested for impairment at least annually. These rules also require that intangible assets with definite useful lives be amortized over their respective estimated useful lives to their estimated residual values, and reviewed for impairment whenever events or changes in circumstances indicate that the carrying amount of an asset may not be recoverable. Events and circumstances considered in determining whether the carrying value of amortizable intangible assets and goodwill may not be recoverable include, but are not limited to, significant changes in performance relative to expected operating results, significant changes in the use of the assets, significant negative industry or economic trends, or a significant decline in our stock price and/or market capitalization for a sustained period of time. To the extent such evaluation indicates that the useful lives of intangible assets are different than originally estimated, the amortization period is reduced or extended and the quarterly amortization expense is increased or decreased. In 2013, we recorded a $3.9 million impairment loss in connection with a delayed technology project from an acquisition, and we may be required to record similar impairment charges in the future. Any impairment charges or changes to the estimated amortization periods could have a material adverse effect on our financial results.

Risks Related to Our International Operations

Our international operations expose us to additional business risks, and failure to manage these risks may adversely affect our international revenue.

We derive a significant portion of our revenues from customers outside the United States. For 2012, 2013 and the three months ended March 31, 2014, 40%, 44% and 42% of our revenue, respectively, was attributable to our international customers, primarily those located in EMEA. As of March 31, 2014, approximately 24% of our employees were located abroad.

We expect that our international activities will be dynamic over the foreseeable future as we continue to pursue opportunities in international markets, which will require significant management attention and financial resources. Therefore, we are subject to risks associated with having worldwide operations.

We have a limited history of marketing, selling and supporting our solutions internationally. As a result, we must hire and train experienced personnel to staff and manage our foreign operations. To the extent that we experience difficulties in recruiting, training, managing and retaining an international staff, and specifically staff related to sales and engineering, we may experience difficulties in foreign markets. In addition, business practices in the international markets that we serve may differ from those in the United States and may require us to include non-standard terms in customer contracts, such as extended warranty terms. To the extent that we may enter into customer contracts in the future that include non-standard terms related to payment, warranties or performance obligations, our operating results may be adversely affected. International operations are subject to other inherent risks, and our future results could be adversely affected by a number of factors, including:

 

    difficulties in executing an international channel partners strategy;

 

    heightened concerns and legal requirements relating to data and privacy;

 

    burdens of complying with a wide variety of foreign laws;

 

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    unfavorable contractual terms or difficulties in negotiating contracts with foreign customers or channel partners as a result of varying and complex laws and contractual norms;

 

    difficulties in providing support and training to channel partners and customers in foreign countries and languages;

 

    heightened risks of unfair or corrupt business practices in certain geographies and of improper or fraudulent sales arrangements that may impact financial results or result in fines and penalties;

 

    import restrictions and the need to comply with export laws;

 

    difficulties in protecting intellectual property;

 

    difficulties in enforcing contracts and longer accounts receivable payment cycles;

 

    difficulties and costs of staffing and managing foreign operations;

 

    potentially adverse tax consequences;

 

    the increased cost of terminating employees in some countries; and

 

    variability of foreign economic, political and labor conditions.

As we continue to expand our business globally, our success will depend, in large part, on our ability to anticipate and manage effectively these and other risks associated with our international operations. Our failure to manage any of these risks successfully could harm our international operations and reduce our international sales, adversely affecting our business, operating results and financial condition.

We rely on channel partners to sell our solutions in international markets, the loss of which could materially reduce our revenue.

We sell our solutions in international markets almost entirely through channel partners. We believe that establishing and maintaining successful relationships with these channel partners is, and will continue to be, critical to our financial success. Recruiting and retaining qualified channel partners and training them to be knowledgeable about our solutions requires significant time and resources. To develop and expand our distribution channel, we must continue to scale and improve our processes and procedures that support our channel, including investment in systems and training. In particular, foreign-based service provider partners are large and complex businesses, and we may have difficulty negotiating and building successful business relationships with them.

In addition, existing and future channel partners will only partner with us if we are able to provide them with competitive offerings on terms that are commercially reasonable to them. If we fail to maintain the quality of our solutions or to update and enhance them or to offer them at competitive discounts, existing and future channel partners may elect to partner with one or more of our competitors. In addition, the terms of our arrangements with our channel partners must be commercially reasonable for both parties. If we are unable to reach agreements that are beneficial to both parties, then our channel partner relationships will not succeed.

If we fail to maintain relationships with our channel partners, fail to develop new relationships with other channel partners in new markets, fail to manage, train or incentivize existing channel partners effectively, or fail to provide channel partners with competitive solutions on terms acceptable to them, or if these partners are not successful in their sales efforts, our revenue may decrease and our operating results could suffer.

We have no long-term contracts or minimum purchase commitments with any of our channel partners, and our contracts with channel partners do not prohibit them from offering solutions that compete with ours, including solutions they currently offer or may develop in the future and incorporate into their own systems. Some of our competitors may have stronger relationships with our channel partners than we do, and we have limited control, if any, as to whether those partners sell our solutions, rather than our competitors’ solutions, or whether they devote resources to market and support our competitors’ solutions, rather than our solutions. Our failure to establish and maintain successful relationships with channel partners could materially adversely affect our business, operating results and financial condition.

 

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Failure to comply with the U.S. Foreign Corrupt Practices Act and similar laws associated with our activities outside the United States could subject us to penalties and other adverse consequences.

A significant portion of our revenues is and will be from jurisdictions outside of the United States. As a result, we are subject to the U.S. Foreign Corrupt Practices Act, or the FCPA, which generally prohibits U.S. companies and their intermediaries from making corrupt payments to foreign officials for the purpose of obtaining or keeping business or otherwise obtaining favorable treatment, and requires companies to maintain adequate record-keeping and internal accounting practices to accurately reflect the transactions of the company. The FCPA applies to companies, individual directors, officers, employees and agents. Under the FCPA, we may be held liable for actions taken by strategic or local partners or representatives. In addition, the government may seek to hold us liable for successor liability FCPA violations committed by companies that we acquire.

In many foreign countries, particularly in countries with developing economies, including many countries in which we operate, it may be a local custom that businesses operating in such countries engage in business practices that are prohibited by the FCPA or other similar laws and regulations. Although we have contractual provisions in our agreements with channel partners that require them to comply with the FCPA and similar laws, we have not engaged in formal FCPA training of our channel partners. Our channel partners could take actions in violation of our policies, for which we may be ultimately held responsible. As a result of our focus on managing our rapid growth, our development of infrastructure designed to identify FCPA matters and monitor compliance is at an early stage. If we or our intermediaries fail to comply with the requirements of the FCPA or other anti-corruption laws, governmental authorities in the U.S. or elsewhere could seek to impose civil and/or criminal penalties, which could have a material adverse effect on our business, results of operations, financial conditions and cash flows.

We are subject to export controls, and our customers and channel partners are subject to import controls.

Certain of our solutions are subject to U.S. export controls and may be exported to certain countries outside the U.S. only by first obtaining an export license from the U.S. government, or by utilizing an existing export license exception, or after clearing U.S. government agency review. Obtaining the necessary export license or accomplishing a U.S. government review for a particular export may be time-consuming and may result in the delay or loss of sales opportunities. Furthermore, U.S. export control laws and economic sanctions prohibit the shipment of certain solutions to U.S. embargoed or sanctioned countries, governments and persons. If we were to fail to comply with U.S. export law requirements, U.S. customs regulations, U.S. economic sanctions or other applicable U.S. laws, we could be subject to substantial civil and criminal penalties, including fines, incarceration for responsible employees and managers and the possible loss of export or import privileges. U.S. export controls, sanctions and regulations apply to our channel partners as well as to us. Any failure by our channel partners to comply with such laws, regulations or sanctions could have negative consequences, including reputational harm, government investigations and penalties.

In addition, various countries regulate the import of certain encryption and other technology by requiring an import permit, authorization, pre-classification, import certification and/or an import license. Some countries have enacted laws that could limit our customers’ ability to implement our solutions in those countries.

Changes in our solutions or changes in export and import regulations may create delays in the introduction of our solutions into international markets, prevent our customers with international operations from deploying our solutions globally or, in some cases, prevent the export or import of our solutions to certain countries, governments or persons altogether. In addition, any change in export or import regulations, economic sanctions or related legislation, shift in the enforcement or scope of existing regulations, or change in the countries, governments, persons or technologies targeted by such regulations, could result in decreased use of our solutions by, or in our decreased ability to export or sell our solutions to, existing or potential customers with international operations. Any decreased use of our solutions or limitation on our ability to export or sell our solutions would likely adversely affect our business, financial condition and operating results.

 

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Risks Related to Our Intellectual Property

We have been sued by third parties for alleged infringement of their proprietary rights and may be sued in the future.

There is considerable patent and other intellectual property development activity in our industry. Our success depends in part on not infringing the intellectual property rights of others. From time to time, our competitors or other third parties have claimed and we expect will in the future claim that we are infringing their intellectual property rights, and we may be found to be infringing such rights. On November 14, 2012, Good Technology filed a lawsuit against us in federal court in the Northern District of California, alleging false and misleading representations concerning their products and infringement of four patents held by them. In the complaint Good Technology sought unspecified damages, attorneys’ fees and a permanent injunction. On March 1, 2013, we counterclaimed against Good Technology for patent infringement of one of our patents, and are seeking the same remedies. On May 17, 2013, the parties served infringement contentions for their respective patents, and on September 3, 2013, the parties served invalidity contentions regarding the opposing party’s patents. We are contesting Good Technology’s claims vigorously. This litigation is still in its early stages and the final outcome, including our liability, if any, with respect to Good Technology’s claims, is uncertain. Regardless of the outcome, litigation can have an adverse impact on us because of defense and settlement costs, diversion of management resources and other factors.

In the future, we may receive additional claims that our solutions infringe or violate the claimant’s intellectual property rights. However, we may be unaware of the intellectual property rights of others that may cover some or all of our solutions. Any claims or litigation could cause us to incur significant expenses and, if successfully asserted against us, could require that we pay substantial damages or ongoing royalty payments, prevent us from offering our solutions, or require that we comply with other unfavorable terms. If any of our customers are sued, we would in general be required to defend and/or settle the litigation on their behalf. In addition, if we are unable to obtain licenses or modify our solutions to make them non-infringing, we might have to refund a portion of perpetual license fees paid to us and terminate those agreements, which could further exhaust our resources. In addition, we may pay substantial settlement amounts or royalties on future solution sales to resolve claims or litigation, whether or not legitimately or successfully asserted against us. Even if we were to prevail in the actual or potential claims or litigation against us, any claim or litigation regarding our intellectual property could be costly and time-consuming and divert the attention of our management and key personnel from our business operations. Such disputes, with or without merit, could also cause potential customers to refrain from purchasing our solutions or otherwise cause us reputational harm.

We have been sued by non-practicing entities, or NPEs, for patent infringement in the past and may be sued by NPEs in the future. While we have settled such litigation in the past, these lawsuits, with or without merit, require management attention and can be expensive.

If we are unable to protect our intellectual property rights, our competitive position could be harmed or we could be required to incur significant expenses to enforce our rights.

Our ability to compete effectively is dependent in part upon our ability to protect our proprietary technology. We protect our proprietary information and technology through licensing agreements, third-party nondisclosure agreements and other contractual provisions, as well as through patent, trademark, copyright and trade secret laws in the United States and similar laws in other countries. There can be no assurance that these protections will be available in all cases or will be adequate to prevent our competitors from copying, reverse engineering or otherwise obtaining and using our technology, proprietary rights or solutions. The laws of some foreign countries, including countries in which our solutions are sold, may not be as protective of intellectual property rights as those in the United States, and mechanisms for enforcement of intellectual property rights may be inadequate. In addition, third parties may seek to challenge, invalidate or circumvent our patents, trademarks, copyrights and trade secrets, or applications for any of the foregoing. There can be no assurance that our competitors will not independently develop technologies that are substantially equivalent or superior to our technology or design around our proprietary rights. In each case, our ability to compete could be significantly impaired.

 

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To prevent substantial unauthorized use of our intellectual property rights, it may be necessary to prosecute actions for infringement and/or misappropriation of our proprietary rights against third parties. Any such action could result in significant costs and diversion of our resources and management’s attention, and there can be no assurance that we will be successful in such action. Furthermore, many of our current and potential competitors have the ability to dedicate substantially greater resources to enforce their intellectual property rights than we do. Accordingly, despite our efforts, we may not be able to prevent third parties from infringing upon or misappropriating our intellectual property.

Our use of open source software could impose limitations on our ability to commercialize our solutions.

Our solutions contain software modules licensed for use from third-party authors under open source licenses, including the GNU Public License, the GNU Lesser Public License, the Apache License and others. Use and distribution of open source software may entail greater risks than use of third-party commercial software, as open source licensors generally do not provide warranties or other contractual protections regarding infringement claims or the quality of the code. Some open source licenses contain requirements that we make available source code for modifications or derivative works we create based upon the type of open source software we use. If we combine our proprietary solutions with open source software in a certain manner, we could, under certain of the open source licenses, be required to release the source code of our proprietary solutions to the public or offer our solutions to users at no cost. This could allow our competitors to create similar solutions with lower development effort and time and ultimately could result in a loss of sales for us.

The terms of many open source licenses have not been interpreted by U.S. courts, and there is a risk that such licenses could be construed in a manner that could impose unanticipated conditions or restrictions on our ability to commercialize our solutions. In such event, we could be required to seek licenses from third parties in order to continue offering our solutions, to re-engineer our solutions or to discontinue the sale of our solutions in the event re-engineering cannot be accomplished on a timely basis, any of which could materially and adversely affect our business and operating results.

Risks Related to this Offering and Ownership of Our Common Stock

Because the initial public offering price of our common stock will be substantially higher than the pro forma net tangible book value per share of our outstanding common stock following this offering, new investors will experience immediate and substantial dilution.

The initial public offering price will be substantially higher than the pro forma net tangible book value per share of our common stock immediately following this offering based on the total value of our tangible assets less our total liabilities. Therefore, if you purchase shares of our common stock in this offering, you will experience immediate dilution of $         per share, based upon an assumed initial public offering price of $        , the mid-point of the range listed on the cover page of this prospectus, the difference between the price per share you pay for our common stock and its pro forma net tangible book value per share as of March 31, 2014, after giving effect to the issuance of shares of our common stock in this offering. See “Dilution” for more information.

No public market for our common stock currently exists, and an active public trading market may not develop or be sustained following this offering.

Prior to this offering, there has been no public market or active private market for our common stock. Although we have applied to list our common stock on the NASDAQ Global Select Market, an active trading market may not develop following the completion of this offering or, if developed, may not be sustained. The lack of an active market may impair your ability to sell your shares at the time you wish to sell them or at a price that you consider reasonable. The lack of an active market may also reduce the market price of your shares of common stock. An inactive market may also impair our ability to raise capital by selling shares and may impair our ability to acquire other companies or technologies by using our shares as consideration.

 

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We may invest or spend the proceeds of this offering in ways with which you may not agree or in ways which may not yield a return.

The net proceeds from the sale of shares by us in the offering may be used for general corporate purposes, including working capital. We may also use a portion of the net proceeds to acquire or invest in complementary businesses, technologies or other assets. Our management will have considerable discretion in the application of the net proceeds, and you will not have the opportunity, as part of your investment decision, to assess whether the proceeds are being used appropriately. The net proceeds to us from this offering may be invested with a view towards long-term benefits for our stockholders, and this may not increase our operating results or the market value of our common stock. Until the net proceeds are used, they may be placed in investments that do not produce significant income or that may lose value.

Our ability to use our net operating losses to offset future taxable income may be subject to certain limitations.

In general, under Section 382 of the Internal Revenue Code of 1986, as amended, or the Code, a corporation that undergoes an “ownership change” is subject to limitations on its ability to utilize its pre-change net operating losses, or NOLs, to offset future taxable income. Our existing NOLs may be subject to limitations arising from previous ownership changes, and if we undergo an ownership change in connection with or after this offering, our ability to utilize NOLs could be further limited by Section 382 of the Code. Future changes in our stock ownership, some of which are outside of our control, could result in an ownership change under Section 382 of the Code. Furthermore, our ability to utilize NOLs of companies that we may acquire in the future may be subject to limitations. There is also a risk that due to regulatory changes, such as suspensions on the use of NOLs, or other unforeseen reasons, our existing NOLs could expire or otherwise be unavailable to offset future income tax liabilities. For these reasons, we may not be able to utilize a material portion of the NOLs reflected on our balance sheet, even if we attain profitability.

The price of our common stock may be volatile, and you could lose all or part of your investment.

The trading price of our common stock following this offering may fluctuate substantially and may be higher or lower than the initial public offering price. The trading price of our common stock following this offering will depend on a number of factors, including those described in this “Risk Factors” section, many of which are beyond our control and may not be related to our operating performance. These fluctuations could cause you to lose all or part of your investment in our common stock, because you might be unable to sell your shares at or above the price you paid in this offering. Factors that could cause fluctuations in the trading price of our common stock include the following:

 

    failure to meet quarterly guidance with regard to revenue or other key metrics;

 

    price and volume fluctuations in the overall stock market from time to time;

 

    volatility in the market prices and trading volumes of high technology stocks;

 

    changes in operating performance and stock market valuations of other technology companies generally, or those in our industry in particular;

 

    sales of shares of our common stock by us or our stockholders;

 

    failure of financial analysts to maintain coverage of us, changes in financial estimates by any analysts who follow our company, or our failure to meet these estimates or the expectations of investors;

 

    announcements by us or our competitors of new products or new or terminated significant contracts, commercial relationships or capital commitments;

 

    the public’s reaction to our press releases, other public announcements and filings with the SEC;

 

    rumors and market speculation involving us or other companies in our industry;

 

    actual or anticipated changes in our results of operations or fluctuations in our operating results;

 

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    actual or anticipated developments in our business or our competitors’ businesses or the competitive landscape generally;

 

    litigation involving us, our industry or both, or investigations by regulators into our operations or those of our competitors;

 

    developments or disputes concerning our intellectual property or other proprietary rights;

 

    announced or completed acquisitions of businesses or technologies by us or our competitors;

 

    new laws or regulations or new interpretations of existing laws or regulations applicable to our business;

 

    changes in accounting standards, policies, guidelines, interpretations or principles;

 

    any major change in our management;

 

    general economic conditions and slow or negative growth of our markets; and

 

    other events or factors, including those resulting from war, incidents of terrorism or responses to these events.

In addition, the stock market in general, and the market for technology companies in particular, have experienced extreme price and volume fluctuations that have often been unrelated or disproportionate to the operating performance of those companies. Broad market and industry factors may seriously affect the market price of our common stock, regardless of our actual operating performance. In addition, in the past, following periods of volatility in the overall market and the market prices of particular companies’ securities, securities class action litigation has often been instituted against these companies. Litigation of this type, if instituted against us, could result in substantial costs and a diversion of our management’s attention and resources.

If financial or industry analysts do not publish research or reports about our business, or if they issue an adverse or misleading opinion regarding our stock, our stock price and trading volume could decline.

The trading market for our common stock will be influenced by the research and reports that industry or financial analysts publish about us or our business. We do not control these analysts or the content and opinions included in their reports. As a new public company, we may be slow to attract research coverage and the analysts who publish information about our common stock will have had relatively little experience with our company, which could affect their ability to accurately forecast our results and make it more likely that we fail to meet their estimates. In the event we obtain industry or financial analyst coverage, or if any of the analysts who cover us issue an adverse or misleading opinion regarding our stock price, our stock price would likely decline. If one or more of these analysts cease coverage of our company or fail to publish reports on us regularly, we could lose visibility in the financial markets, which in turn could cause our stock price or trading volume to decline.

Insiders will continue to have substantial control over our company after this offering, which could limit your ability to influence the outcome of key transactions, including a change of control.

Our directors, executive officers and each of our stockholders who own greater than 5% of our outstanding common stock and their affiliates, in the aggregate, will beneficially own approximately     % of the outstanding shares of our common stock after this offering, based on the number of shares outstanding as of March 31, 2014 and after giving effect to the exercise of options. As a result, these stockholders, if acting together, will be able to influence or control matters requiring approval by our stockholders, including the election of directors and the approval of mergers, acquisitions or other extraordinary transactions. They may also have interests that differ from yours and may vote in a way with which you disagree and which may be adverse to your interests. This concentration of ownership may have the effect of delaying, preventing or deterring a change of control of our company, could deprive our stockholders of an opportunity to receive a premium for their common stock as part of a sale of our company and might ultimately affect the market price of our common stock.

 

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The requirements of being a public company may strain our resources, divert management’s attention and affect our ability to attract and retain qualified board members.

As a public company, we will be subject to the reporting requirements of the Securities Exchange Act of 1934, as amended, or the Exchange Act, the Sarbanes-Oxley Act, the Dodd-Frank Act, the listing requirements of and other applicable securities rules and regulations. Compliance with these rules and regulations will increase our legal and financial compliance costs, make some activities more difficult, time-consuming or costly and increase demand on our systems and resources. The Exchange Act requires, among other things, that we file annual, quarterly and current reports with respect to our business and operating results.

We also expect that being a public company will make it more expensive for us to obtain director and officer liability insurance, and we may be required to accept reduced coverage or incur substantially higher costs to obtain coverage. These factors could also make it more difficult for us to attract and retain qualified executive officers and qualified members of our board of directors, particularly to serve on our audit committee and compensation committee.

We are an “Emerging Growth Company,” and any decision on our part to comply only with certain reduced disclosure requirements applicable to Emerging Growth Companies could make our common stock less attractive to investors.

We are an “emerging growth company,” as defined in the JOBS Act enacted in April 2012, and, for as long as we continue to be an “emerging growth company,” we may choose to take advantage of exemptions from various reporting requirements applicable to other public companies, but not to “emerging growth companies,” including, but not limited to, not being required to comply with the auditor attestation requirements of Section 404 of the Sarbanes-Oxley Act, reduced disclosure obligations regarding executive compensation in our periodic reports and proxy statements and exemptions from the requirements of holding a nonbinding advisory vote on executive compensation and stockholder approval of any golden parachute payments not previously approved. We will remain an “emerging growth company” until the earliest to occur of (i) the last day of the year in which we have more than $1.0 billion in annual revenue; (ii) the date we qualify as a “large accelerated filer,” with at least $700 million of equity securities held by non-affiliates; (iii) the date on which we have issued, in any three-year period, more than $1.0 billion in non-convertible debt securities; and (iv) the last day of the year ending after the fifth anniversary of the completion of our initial public offering. We cannot predict if investors will find our common stock less attractive if we choose to rely on these exemptions. If some investors find our common stock less attractive as a result of any choices to reduce future disclosure, there may be a less active trading market for our common stock and our stock price may be more volatile.

Under the JOBS Act, emerging growth companies can delay adopting new or revised accounting standards until such time as those standards apply to private companies.

Our future capital needs are uncertain, and we may need to raise additional funds in the future. If we require additional funds in the future, those funds may not be available on acceptable terms, or at all.

We may need to raise substantial additional capital in the future to:

 

    fund our operations;

 

    continue our research and development;

 

    develop and commercialize new solutions; or

 

    acquire companies, in-licensed solutions or intellectual property.

Our future funding requirements will depend on many factors, including:

 

    market acceptance of our solutions;

 

    the cost of our research and development activities;

 

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    the cost of defending and resolving, in litigation or otherwise, claims that we infringe third-party patents or violate other intellectual property rights;

 

    the cost and timing of establishing additional sales, marketing and distribution capabilities;

 

    the cost and timing of establishing additional technical support capabilities;

 

    the effect of competing technological and market developments; and

 

    the market for different types of funding and overall economic conditions.

We may require additional funds in the future, and we may not be able to obtain those funds on acceptable terms, or at all. If we raise additional funds by issuing equity securities, our stockholders may experience dilution. Debt financing, if available, may involve covenants restricting our operations or our ability to incur additional debt. Any debt or additional equity financing that we raise may contain terms that are not favorable to us or our stockholders.

If we do not have, or are not able to obtain, sufficient funds, we may have to delay development or commercialization of our solutions. If we are unable to raise adequate funds, we may have to liquidate some or all of our assets, or delay, reduce the scope of or eliminate some or all of our development programs. We also may have to reduce marketing, customer support or other resources devoted to our solutions or cease operations. Any of these actions could harm our operating results.

Sales of substantial amounts of our common stock in the public markets, or the perception that these sales might occur, could reduce the price that our common stock might otherwise attain and may dilute your voting power and your ownership interest in us.

Sales of a substantial number of shares of our common stock in the public market after this offering, or the perception that these sales could occur, could adversely affect the market price of our common stock and may make it more difficult for you to sell your common stock at a time and price that you deem appropriate. Based on the total number of outstanding shares of our common stock as of March 31, 2014, upon completion of this offering, we will have                  shares of common stock outstanding, assuming no exercise of our outstanding options.

All of the shares of common stock sold in this offering will be freely tradable without restrictions or further registration under the Securities Act of 1933, as amended, or the Securities Act, except for any shares held by our affiliates as defined in Rule 144 under the Securities Act.

Subject to certain exceptions described under the caption “Underwriters,” we and all of our directors and officers and substantially all of our equity holders have agreed not to offer, sell or agree to sell, directly or indirectly, any shares of common stock without the permission of Morgan Stanley & Co. LLC and Goldman, Sachs & Co. for a period of 180 days from the date of this prospectus. In addition, the underwriters may, in their sole discretion, release all or some portion of the shares subject to lock-up agreements prior to the expiration of the lock-up period. See “Shares Eligible for Future Sale” for more information. Sales of a substantial number of such shares upon expiration, or the perception that such sales may occur, or early release of the lock-up, could cause our share price to fall or make it more difficult for you to sell your common stock at a time and price that you deem appropriate.

Based on shares outstanding as of March 31, 2014, upon completion of this offering, holders of up to approximately                  shares, or     %, of our common stock will have rights, subject to some conditions, to require us to file registration statements covering the sale of their shares or to include their shares in registration statements that we may file for ourselves or other stockholders. We also intend to register the offer and sale of all shares of common stock that we may issue under our equity compensation plans.

We may issue our shares of common stock or securities convertible into our common stock from time to time in connection with a financing, acquisition, investment or otherwise. Any such issuance could result in substantial dilution to our existing stockholders and cause the trading price of our common stock to decline.

 

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Certain provisions in our charter documents and under Delaware law could limit attempts by our stockholders to replace or remove our board of directors or current management and limit the market price of our common stock.

Provisions in our certificate of incorporation and bylaws may have the effect of delaying or preventing a change of control or changes in our management. These provisions include the following:

 

    our board of directors has the right to elect directors to fill a vacancy created by the expansion of the board of directors or the resignation, death or removal of a director, which prevents stockholders from being able to fill vacancies on our board of directors;

 

    our stockholders may not act by written consent or call special stockholders’ meetings; as a result, a holder, or holders, controlling a majority of our capital stock would not be able to take certain actions other than at annual stockholders’ meetings or special stockholders’ meetings called by the board of directors, the chairman of the board, the chief executive officer or the president;

 

    our certificate of incorporation prohibits cumulative voting in the election of directors, which limits the ability of minority stockholders to elect director candidates;

 

    stockholders must provide advance notice and additional disclosures in order to nominate individuals for election to the board of directors or to propose matters that can be acted upon at a stockholders’ meeting, which may discourage or deter a potential acquiror from conducting a solicitation of proxies to elect the acquiror’s own slate of directors or otherwise attempting to obtain control of our company; and

 

    our board of directors may issue, without stockholder approval, shares of undesignated preferred stock; the ability to issue undesignated preferred stock makes it possible for our board of directors to issue preferred stock with voting or other rights or preferences that could impede the success of any attempt to acquire us.

As a Delaware corporation, we are also subject to certain Delaware anti-takeover provisions. Under Delaware law, a corporation may not engage in a business combination with any holder of 15% or more of its capital stock unless the holder has held the stock for three years or, among other things, the board of directors has approved the transaction. Our board of directors could rely on Delaware law to prevent or delay an acquisition of our company.

Certain of our executive officers may be entitled to accelerated vesting of their stock options pursuant to the terms of their employment arrangements under certain conditions following a change of control of the Company. In addition to the arrangements currently in place with some of our executive officers, we may enter into similar arrangements in the future with other officers. Such arrangements could delay or discourage a potential acquisition of the Company.

 

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SPECIAL NOTE REGARDING FORWARD-LOOKING STATEMENTS

This prospectus, particularly in the sections titled “Prospectus Summary,” “Risk Factors,” “Management’s Discussion and Analysis of Financial Condition and Results of Operations” and “Business,” contains forward-looking statements that involve substantial risks and uncertainties. All statements other than statements of historical facts contained in this prospectus, including statements regarding our future financial condition, business strategy and plans and objectives of management for future operations, are forward-looking statements. In some cases, you can identify forward-looking statements by terminology such as “believe,” “will,” “may,” “estimate,” “continue,” “anticipate,” “intend,” “should,” “plan,” “expect,” “predict,” “could,” “potentially” or the negative of these terms or other similar expressions. We have based these forward-looking statements largely on our current expectations and projections about future events and financial trends that we believe may affect our financial condition, results of operations, business strategy and financial needs. These forward-looking statements are subject to a number of risks, uncertainties and assumptions described under the section titled “Risk Factors” and elsewhere in this prospectus, regarding, among other things:

 

    our financial performance, including our revenue, cost of revenue, gross profit or gross margin and operating expenses and our ability to achieve, and maintain, future profitability;

 

    our ability to attract and retain customers;

 

    our ability to further penetrate our existing customer base;

 

    our ability to develop new solutions and enhancements to our existing solutions and respond rapidly to emerging technological trends and our customers’ changing needs;

 

    our ability to increase sales to offset any decline in our prices;

 

    our ability to anticipate market trends and execute our product strategy;

 

    the effects of increased competition in our market and our ability to compete effectively;

 

    our ability to manage our growth;

 

    any potential loss of or reductions in orders or renewals from certain significant customers;

 

    our significant reliance on our channel partners;

 

    defects in our solutions, including any undetected errors or bugs in our solutions;

 

    our ability to sell our solutions in certain markets;

 

    our ability to predict our revenue, operating results and gross margin accurately;

 

    the length and unpredictability of our sales cycles;

 

    the challenges of managing international operations;

 

    our ability to attract and retain qualified employees and key personnel;

 

    our ability to protect our intellectual property;

 

    claims that we infringe intellectual property rights of others;

 

    our ability to maintain, protect and enhance our brand;

 

    our ability to maintain proper and effective internal controls; and

 

    other risk factors included under the section titled “Risk Factors” in this prospectus.

These risks are not exhaustive. Other sections of this prospectus may include additional factors that could adversely impact our business and financial performance. Moreover, we operate in a very competitive and rapidly changing environment. New risk factors emerge from time to time and it is not possible for our management to predict all risk factors, nor can we assess the impact of all factors on our business or the extent to which any factor, or combination of factors, may cause actual results to differ materially from those contained in, or implied by, any forward-looking statements.

 

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You should not rely upon forward-looking statements as predictions of future events. We cannot assure you that the events and circumstances reflected in the forward-looking statements will be achieved or occur. Although we believe that the expectations reflected in the forward-looking statements are reasonable, we cannot guarantee future results, levels of activity, performance or achievements. Except as required by law, we undertake no obligation to update publicly any forward-looking statements for any reason after the date of this prospectus to conform these statements to actual results or to changes in our expectations.

You should read this prospectus and the documents that we reference in this prospectus and have filed as exhibits to the registration statement on Form S-1, of which this prospectus is a part, that we have filed with the SEC with the understanding that our actual future results, levels of activity, performance and achievements may be materially different from what we expect. We qualify all of our forward-looking statements by these cautionary statements.

 

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MARKET AND INDUSTRY DATA

Unless otherwise indicated, information contained in this prospectus concerning our industry and the market in which we operate, including our general expectations and market position, market opportunity and market size, is based on information from various sources, including Gartner, Inc. (Gartner), Cisco Systems, Inc. and IDC, on assumptions that we have made that are based on those data and other similar sources and on our knowledge of the markets for our services. This information involves a number of assumptions and limitations, and you are cautioned not to give undue weight to such estimates. We have not independently verified any third-party information and cannot assure you of its accuracy or completeness. While we believe the market position, market opportunity and market size information included in this prospectus is generally reliable, such information is inherently imprecise. In addition, projections, assumptions and estimates of our future performance and the future performance of the industry in which we operate is necessarily subject to a high degree of uncertainty and risk due to a variety of factors, including those described in the section titled “Risk Factors” and elsewhere in this prospectus. These and other factors could cause results to differ materially from those expressed in the estimates made by the independent parties and by us.

The Gartner Reports described herein (the Gartner Reports) represent data, research opinion or viewpoints published as part of a syndicated subscription service by Gartner and are not representations of fact. Each Gartner Report speaks as of its original publication date (and not as of the date of this prospectus) and the opinions expressed in the Gartner Reports are subject to change without notice.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Certain information in the text of this prospectus is contained in independent industry publications. The sources of these independent industry publications are provided below:

 

  (1)   Gartner, Magic Quadrant for Mobile Device Management Software , May 23, 2013

 

  (2)   Gartner, Total Cost of Ownership of Mobile Devices: 2012 Update , March 20, 2012; August 29, 2013

 

  (3)   BYOD Insights 2013: A Cisco Partner Network Study, March 2013

 

  (4)   IDC, Worldwide Business Use Smartphone 2013–2017 Forecast Update , December 2013

 

  (5)   IDC, Worldwide Quarterly Tablet Tracker - 2013 Q4 , February 21, 2014

 

  (6)   IDC, Worldwide and U.S. Mobile Applications Download and Revenue 2013–2017 Forecast , June 2013

 

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USE OF PROCEEDS

We estimate that the net proceeds we will receive from this offering will be approximately $         million, assuming an initial public offering price of $         per share, which is the midpoint of the estimated offering price range set forth on the cover page of this prospectus, after deducting estimated underwriting discounts and commissions.

A $1.00 increase (decrease) in the assumed initial public offering price of $         per share, which is the midpoint of the estimated offering price range set forth on the cover page of this prospectus, would increase (decrease) the net proceeds from this offering by approximately $         million, assuming the number of shares offered by us, as set forth on the cover page of this prospectus, remains the same and after deducting the estimated underwriting discounts and commissions and estimated offering expenses payable by us. Similarly, each increase (decrease) of 1,000,000 shares in the number of shares of our common stock offered by us would increase (decrease) the net proceeds from this offering by approximately $         million, assuming that the assumed initial public offering price of $         per share remains the same, after deducting the estimated underwriting discounts and commissions.

The principal purposes of this offering are to create a public market for our common stock and thereby enable access to the public equity markets by our employees and stockholders, obtain additional capital and increase our visibility in the marketplace. We currently intend to use the net proceeds from this offering primarily for general corporate purposes, including working capital and capital expenditures. We may also use a portion of the net proceeds for the acquisition of, or investment in, technologies, solutions or businesses that complement our business, although we have no present commitments or agreements to enter into any acquisitions or investments. Pending these uses, we plan to invest these net proceeds in short-term, interest bearing obligations, investment grade instruments, certificates of deposit or direct or guaranteed obligations of the United States. The goal with respect to the investment of these net proceeds is capital preservation and liquidity so that such funds are readily available to fund our operations.

We will have broad discretion in the application of the net proceeds, and investors will be relying on the judgment of our management regarding the application of the net proceeds of this offering.

DIVIDEND POLICY

We have never declared or paid dividends on our capital stock. We currently intend to retain all available funds and any future earnings to support operations and to finance the growth and development of our business. We do not intend to declare or pay cash dividends on our common stock in the foreseeable future. In addition, our ability to declare or pay dividends or make distributions on our common stock is limited under the terms of our existing line of credit. Any future determination to pay dividends will be made at the discretion of our board of directors subject to applicable laws, and will depend upon, among other factors, our results of operations, financial condition, contractual restrictions and capital requirements. Our future ability to pay cash dividends on our stock may be limited by the terms of any future debt or preferred securities.

 

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CAPITALIZATION

The following table sets forth our cash and cash equivalents, restricted cash and our capitalization as of March 31, 2014 on:

 

    an actual basis;

 

    a pro forma basis after giving effect to (i) the conversion of the outstanding shares of our convertible preferred stock into an aggregate of 69,505,829 shares of our common stock, which will occur immediately prior to the completion of this offering and (ii) the filing of our amended and restated certificate of incorporation;

 

    a pro forma as adjusted basis to give further effect to the sale by us of shares of common stock in this offering at an assumed initial public offering price of $         per share, the midpoint of the range listed on the cover page of this prospectus, and our receipt of the estimated net proceeds from that sale after deducting the estimated underwriting discounts and commissions and estimated offering expenses payable by us.

The information below is illustrative only, and our capitalization following the completion of this offering will be adjusted based on the actual initial public offering price and other final terms of the offering. You should read this table together with the sections of this prospectus titled “Selected Consolidated Financial Data,” “Description of Capital Stock” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations” and our consolidated financial statements and related notes included elsewhere in this prospectus.

 

     As of March 31, 2014  
     Actual      Pro Forma      Pro Forma
As
Adjusted (1)
 
     (in thousands, except share and per share data)  

Cash and cash equivalents

   $ 64,444       $ 64,444       $                
  

 

 

    

 

 

    

 

 

 

Short-term borrowings

   $ 3,300       $ 3,300       $     

Convertible preferred stock, $0.0001 par value; 69,505,831 shares authorized, and 69,505,829 shares issued and outstanding, actual;                  shares authorized and no shares issued and outstanding, pro forma and pro forma as adjusted

     162,253              

Common stock, $0.0001 par value; 115,000,000 shares authorized and 16,477,325 shares issued and outstanding, actual;                  shares authorized and 88,953,141 shares issued and outstanding, pro forma; and                  shares authorized and                  shares issued and outstanding, pro forma as adjusted

     2         9      

Additional paid-in capital

     22,744         184,990      

Accumulated deficit

     (142,796      (142,796   
  

 

 

    

 

 

    

 

 

 

Total stockholders’ (deficit) equity

     (120,050      42,203      
  

 

 

    

 

 

    

 

 

 

Total capitalization

   $ 45,503       $ 45,503       $     
  

 

 

    

 

 

    

 

 

 

 

(1) A $1.00 increase (decrease) in the assumed initial public offering price of $         per share, which is the midpoint of the estimated offering price range set forth on the cover page of this prospectus, would increase (decrease) each of pro forma as adjusted cash and cash equivalents, additional paid-in capital, total stockholders’ equity and total capitalization by approximately $        , or $         if the underwriters exercise their option to purchase additional shares in full, assuming the number of shares offered by us, as set forth on the cover page of this prospectus, remains the same and after deducting estimated underwriting discounts and commissions. Similarly, each increase (decrease) of 1,000,000 shares in the number of shares of our common stock offered by us would increase (decrease) each of pro forma as adjusted cash and cash equivalents, additional paid-in capital, total stockholders’ equity and total capitalization by approximately $        , assuming that the assumed initial public offering price of $         per share remains the same, after deducting the estimated underwriting discounts and commissions.

 

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The outstanding share information in the table above excludes, as of March 31, 2014, the following shares:

 

    2,969,987 shares issued pursuant to early exercise of stock options or as restricted stock that are subject to repurchase as of March 31, 2014, which are not deemed to be outstanding for accounting purposes;

 

    22,400,289 shares of our common stock issuable upon the exercise of options outstanding under our 2008 Stock Plan as of March 31, 2014, with a weighted average exercise price of $2.54 per share;

 

    697,100 shares of common stock issuable upon the exercise of options that were granted after March 31, 2014, with an exercise price of $5.12 per share;

 

    11,400,000 shares of our common stock to be reserved for future issuance under our 2014 Equity Incentive Plan, which will become effective in connection with this offering and contains provisions that automatically increase its share reserve each year, as more fully described in “Executive Compensation — Employee Benefit Plans”;

 

    2,900,000 shares of our common stock reserved for future issuance under our 2014 Employee Stock Purchase Plan, which will become effective in connection with this offering and contains provisions that automatically increase its share reserve each year, as more fully described in “Executive Compensation — Employee Benefit Plans.”; and

 

    407,053 shares of common stock issued in connection with an acquisition.

 

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DILUTION

If you invest in our common stock, your interest will be diluted to the extent of the difference between the amount per share paid by purchasers of shares of common stock in this offering and the pro forma as adjusted net tangible book value per share of common stock immediately after the completion of this offering.

As of March 31, 2014, our net tangible book value was approximately $36.2 million, or $0.42 per share of common stock. Our net tangible book value per share represents the amount of our total tangible assets reduced by the amount of our total liabilities and divided by the total number of shares of our common stock outstanding for accounting purposes as of March 31, 2014, assuming the conversion of all outstanding shares of our convertible preferred stock into an aggregate of 69,505,829 shares of common stock.

After giving effect to our sale in this offering of                 shares of our common stock, at an assumed initial public offering price of $         per share, which is the midpoint of the estimated offering price range set forth on the cover page of this prospectus, after deducting estimated underwriting discounts and commissions and estimated offering expenses payable by us, our pro forma net tangible book value as of March 31, 2014 would have been approximately $         million, or $         per share of our common stock. This represents an immediate increase in pro forma net tangible book value of $         per share to our existing stockholders and an immediate dilution of $         per share to investors purchasing shares in this offering.

The following table illustrates this dilution:

 

Assumed initial public offering price per share

      $                

Pro forma net tangible book value per share as of March 31, 2014, before giving effect to this offering

   $     0.42      

Pro forma increase per share attributable to new investors

     
  

 

 

    

Pro forma as adjusted net tangible book value per share after giving effect to this offering

     
     

 

 

 

Dilution in net tangible book value per share to new investors

      $     
     

 

 

 

A $1.00 increase (decrease) in the assumed initial public offering price of $         per share, which is the midpoint of the estimated offering price range listed on the cover page of this prospectus, would increase (decrease) our pro forma as adjusted net tangible book value by $            , the pro forma as adjusted net tangible book value per share by $         per share and the dilution per share to new investors in this offering by $            , or $         if the underwriters exercise their option to purchase additional shares in full, assuming the number of shares offered by us, as set forth on the cover page of this prospectus, remains the same and after deducting the estimated underwriting discounts and commissions. Similarly, each increase or decrease of 1,000,000 shares in the number of shares of common stock offered by us would increase or decrease the pro forma as adjusted net tangible book value by approximately $         per share and the dilution to new investors by $         per share, assuming the assumed initial public offering price remains the same and after deducting the estimated underwriting discounts and commissions.

The following table summarizes, as of March 31, 2014:

 

    the total number of shares of common stock purchased from us by our existing stockholders and by new investors purchasing shares in this offering;

 

    the total consideration paid to us by our existing stockholders and by new investors purchasing shares in this offering, assuming an initial public offering of $         per share, which is the midpoint of the estimated offering range set forth on the cover page of this prospectus (before deducting the estimated underwriting discounts and commissions and estimated offering expenses payable by us in connection with this offering); and

 

    the average price per share paid by existing stockholders and by new investors purchasing shares in this offering.

 

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     Shares Purchased     Total Consideration     Average
Price
Per
Share
 
     Number      Percent     Amount      Percent    

Existing stockholders

     88,953,141                    $ 169,332,680                $ 1.90   

New investors

            
  

 

 

    

 

 

   

 

 

    

 

 

   

Total

        100.0   $                      100.0  
  

 

 

    

 

 

   

 

 

    

 

 

   

The table above is based on 88,953,141 shares of common stock outstanding as of March 31, 2014, including 2,969,987 shares issued pursuant to early exercise of stock options or as restricted stock that are subject to repurchase as of that date.

A $1.00 increase (decrease) in the assumed initial public offering price of $         per share, which is the midpoint of the estimated offering price range set forth on the cover page of this prospectus, would increase (decrease) total consideration paid by existing stockholders and total consideration paid by new investors and the average price per share by $         and $        , respectively, assuming the number of shares offered by us, as set forth on the cover page of this prospectus, remains the same and without deducting the estimated underwriting discounts and commissions.

To the extent that any outstanding options are exercised, investors will experience further dilution.

Except as otherwise indicated, the above discussion and tables assume no exercise of the underwriters’ option to purchase additional shares. If the underwriters exercise their option in full, our existing stockholders would own     % and our new investors would own     % of the total number of shares of our common stock outstanding upon the completion of this offering.

Except as provided above, the tables and calculations above are based on 85,983,154 shares of common stock outstanding as of March 31, 2014, and excludes the following shares:

 

    2,969,987 shares issued pursuant to early exercise of stock options or as restricted stock that are subject to repurchase as of March 31, 2014, which are not deemed to be outstanding for accounting purposes;

 

    22,400,289 shares of our common stock issuable upon the exercise of options outstanding under our 2008 Stock Plan as of March 31, 2014, with a weighted average exercise price of $2.54 per share;

 

    697,100 shares of common stock issuable upon the exercise of options that were granted after March 31, 2014, with an exercise price of $5.12 per share;

 

    11,400,000 shares of our common stock to be reserved for future issuance under our 2014 Equity Incentive Plan, which will become effective in connection with this offering and contains provisions that automatically increase its share reserve each year, as more fully described in “Executive Compensation—Employee Benefit Plans”; and

 

    2,900,000 shares of our common stock reserved for future issuance under our 2014 Employee Stock Purchase Plan, which will become effective in connection with this offering and contains provisions that automatically increase its share reserve each year, as more fully described in “Executive Compensation—Employee Benefit Plans”; and

 

    407,053 shares of common stock issued in connection with an acquisition.

 

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SELECTED CONSOLIDATED FINANCIAL DATA

You should read the following selected consolidated financial data together with “Management’s Discussion and Analysis of Financial Condition and Results of Operations,” our consolidated financial statements and the related notes included in this prospectus.

We derived the selected statements of operations data for 2011, 2012 and 2013 and the selected consolidated balance sheet data as of December 31, 2012 and 2013 from our audited financial statements included elsewhere in this prospectus. We have derived the selected consolidated balance sheet data as of December 31, 2011 from our audited financial statements not included in this prospectus. The selected consolidated statements of operations data presented below for the three months ended March 31, 2013 and 2014, and the selected consolidated balance sheet data as of March 31, 2014, are derived from our unaudited consolidated financial statements included elsewhere in this prospectus. The unaudited consolidated financial statements were prepared on a basis consistent with our annual consolidated financial statements and, in the opinion of management, include all adjustments of a normal, recurring nature that are necessary for the fair presentation of the financial information set forth in those statements. Our historical results are not necessarily indicative of the results to be expected in the future. The selected financial data in this section is not intended to replace the financial statements and is qualified in its entirety by the financial statements, related notes and other financial information included elsewhere in this prospectus.

 

     Year Ended December 31,     Three Months
Ended March 31,
 
     2011     2012     2013     2013     2014  
    

(in thousands, except share and per share data)

 

Consolidated Statements of Operations Data:

          

Revenue:

          

Perpetual license

   $ 10,130      $ 26,251      $ 69,810      $ 19,194      $ 14,675   

Subscription

     1,106        5,617        15,085        2,737        5,966   

Software support and services

     2,620        9,022        20,679        3,890        7,572   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total revenue

     13,856        40,890        105,574        25,821        28,213   

Cost of revenue:

          

Perpetual license

     1,111        1,930        3,327        765        1,111   

Subscription

     871        2,998        3,684        861        1,240   

Software support and services

     3,216        6,742        9,489        2,089        2,886   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total cost of revenue (1)

     5,198        11,670        16,500        3,715        5,237   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Gross profit

     8,658        29,220        89,074        22,106        22,976   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses:

          

Research and development (1)

     8,052        23,773        36,400        8,850        10,299   

Sales and marketing (1)

     23,092        45,979        68,309        13,760        21,764   

General and administrative (1)

     3,054        7,223        12,081        2,450        4,608   

Amortization of intangible assets

            52        208        52        52   

Impairment of in-process research and development

                   3,925                 
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total operating expenses

     34,198        77,027        120,923        25,112        36,723   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating loss

     (25,540     (47,807     (31,849     (3,006     (13,747

Other expense, net

     131        137        396        85        97   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Loss before income taxes

     (25,671     (47,944     (32,245     (3,091     (13,844

Income tax expense (benefit)

     46        (1,433     252        51        118   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net loss

   $ (25,717   $ (46,511   $ (32,497   $ (3,142   $ (13,962
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net loss per share, basic and diluted

   $ (3.27   $ (4.32   $ (2.33   $ (0.24   $ (0.88
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Weighted average shares used to compute net loss per share, basic and diluted

     7,874,208        10,774,366        13,933,584        12,875,834        15,868,448   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Pro forma net loss per share, basic and diluted (2)

       $ (0.42     $ (0.16)   
      

 

 

     

 

 

 

Pro forma weighted average shares used to compute net loss per share, basic and diluted (2)

         77,298,283          85,336,775   
      

 

 

     

 

 

 

 

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(1) Includes stock-based compensation expense as follows:
    Year Ended December 31,      Three Months
Ended March 31,
 
        2011              2012              2013              2013              2014      
    (in thousands)  

Cost of revenue

  $ 44       $ 173       $ 327       $ 81       $ 101   

Sales and marketing

    375         1,063         1,893         426         616   

Research and development

       144         2,565         5,238         1,592         1,248   

General and administrative

    190         483         931         177         436   
 

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Total stock-based compensation expense

  $ 753       $ 4,284       $ 8,389       $ 2,276       $ 2,401   
 

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

 

(2) Pro forma basic and diluted net loss per common share have been calculated assuming the conversion of all outstanding shares of convertible preferred stock into 69,505,829 shares of common stock. See Note 12 to our consolidated financial statements for an explanation of the method used to determine the number of shares used in computing historical and pro forma basic and diluted net loss per common share.

 

     As of December 31,     As of
March 31,
 
     2011     2012     2013     2014  
     (in thousands)  

Consolidated Balance Sheet Data:

        

Cash and cash equivalents

   $ 23,758      $ 38,692      $ 73,573      $ 64,444   

Working capital

     11,153        13,132        49,054        40,845   

Total assets

     33,884        71,454        111,259        102,991   

Total deferred revenue

     18,346        45,500        40,751        42,836   

Short-term borrowings

                   4,300        3,300   

Convertible preferred stock

     56,956        102,552        160,259        162,253   

Accumulated deficit

     (49,826     (96,337     (128,834     (142,796

Total stockholders’ deficit

     (48,147     (87,421     (109,825     (120,050

Key Metrics

We monitor the following key metrics.

 

     Year Ended December 31,     Three Months
Ended March 31,
 
     2011     2012     2013     2013     2014  
     (in thousands)  

Gross billings

   $ 27,397      $ 68,044      $ 100,825      $ 22,583      $ 30,298   

Year-over-year percentage increase

       148     48       34

Recurring billings

   $ 6,985      $ 22,812      $ 45,395      $ 8,830      $ 15,758   

Percentage of gross billings

     25     34     45     39     52

Non-GAAP gross profit

   $ 8,702      $ 29,416      $ 89,677      $ 22,256      $ 23,146   

Non-GAAP gross margin

     63     72     85     86     82

Free cash flow

   $ (15,500   $ (25,420   $ (27,794   $ (3,704   $ (10,833

Gross billings. We define gross billings as total revenue plus the change in deferred revenue in a period. The gross billings we record in any period reflect sales to new customers plus renewals and additional sales to existing customers. We use gross billings as a performance measurement, because we bill our customers at the time of sale of our solutions and recognize revenue either upon delivery or ratably over subsequent periods. In addition, we have monitored gross billings because the establishment of VSOE commencing January 1, 2013, with respect to perpetual license revenue made it difficult to compare periods and understand growth in our business. Accordingly, we believe gross billings provide valuable insight into the sales of our solutions and the performance of our business.

 

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Recurring billings.  We define recurring billings generally as total revenue less perpetual license and professional services revenue plus the change in deferred revenue for subscription and software support arrangements in a period, adjusted for nonrecurring perpetual license billings. The portion of our billings to service providers that are transacted on a monthly basis are included in recurring billings. We monitor our recurring billings because they help us understand product mix shifts, the impact those mix shifts may have on cash flows and the predictability of our future revenues.

Non-GAAP gross profit and margin. We define non-GAAP gross profit as our total revenue less cost of revenue, adjusted to exclude stock-based compensation and amortization of intangible assets. We define non-GAAP gross margin as non-GAAP gross profit as a percentage of total revenue. Non-GAAP gross profit and margin are key measures used by our management and board of directors to understand and evaluate our core operating performance and trends, to prepare and approve our annual budget and to develop short-term and long-term operating and compensation plans. In particular, non-GAAP gross profit and margin exclude certain non-cash expenses and can provide useful measures for period-to-period comparisons of our core business. Excluding the impact of $21.1 million, $7.5 million and $1.6 million of revenue recognized in 2013 and the three months ended March 31, 2013 and 2014, respectively, with respect to perpetual licenses delivered prior to 2013, our non-GAAP gross margin was 81% in 2013 and the three months ended March 31, 2013 and 2014.

Free cash flow. We define free cash flow as cash used in operating activities less the amount of purchases of property and equipment. We consider free cash flow to be a liquidity measure that provides useful information to management and investors about the amount of cash generated by the business that, after the purchases of property and equipment, can be used for strategic opportunities.

Reconciliation of Non-GAAP Financial Measures

The non-GAAP measures discussed above under “—Key Metrics” have limitations as analytical tools, and you should not consider them in isolation or as a substitute for an analysis of our results under GAAP. There are a number of limitations related to the use of these non-GAAP financial measures versus their nearest GAAP equivalents. First, gross billings, recurring billings, non-GAAP gross profit and margin, and free cash flow are not substitutes for total revenue, gross profit and margin, and cash used in operating activities, respectively. Second, other companies may calculate non-GAAP financial measures differently or may use other measures to evaluate their performance, all of which could reduce the usefulness of our non-GAAP financial measures as tools for comparison. The presentation of non-GAAP financial information is not meant to be considered in isolation or as a substitute for the directly comparable financial measures prepared in accordance with GAAP. We urge our investors to review the reconciliation of our non-GAAP financial measures to the comparable GAAP financial measures included below, and not to rely on any single financial measure to evaluate our business.

 

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The following tables reconcile the most directly comparable GAAP financial measure to each of the non-GAAP financial measures discussed above.

 

     Year Ended December 31,     Three Months
Ended March 31,
 
     2011     2012     2013     2013     2014  
     (in thousands)  

Gross billings:

          

Total revenue

   $ 13,856      $ 40,890      $ 105,574      $ 25,821      $ 28,213   

Total deferred revenue, end of period (1)

     18,346        45,500        40,751        42,262        42,836   

Less: Total deferred revenue, beginning of period

     (4,805     (18,346     (45,500     (45,500     (40,751
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total change in deferred revenue

     13,541        27,154        (4,749     (3,238     2,085   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Gross billings

   $ 27,397      $ 68,044      $ 100,825      $ 22,583      $ 30,298   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Recurring billings:

          

Total revenue

   $ 13,856      $ 40,890      $ 105,574      $ 25,821      $ 28,213   

Less: Perpetual license revenue

     (10,130     (26,251     (69,810     (19,194     (14,675

Less: Professional services revenue

     (522     (1,515     (1,483     (401     (579

Subscription and software support deferred revenue, end of period (1)

     5,024        14,712        30,468        18,046     

 

33,947

  

Less: Subscription and software support deferred revenue, beginning of period

     (1,243     (5,024     (14,712     (14,712  

 

(30,468

  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total change in subscription and software support deferred revenue

     3,781        9,688        15,756        3,334     

 

3,479

  

  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 
     6,985        22,812        50,037        9,560        16,438   

Less: Adjustments (2)

                   (4,642     (730     (680
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Recurring billings

   $ 6,985      $ 22,812      $ 45,395      $ 8,830      $ 15,758   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Non-GAAP gross profit:

          

Gross profit

   $ 8,658      $ 29,220      $ 89,074      $ 22,106      $ 22,976   

Add: Stock-based compensation expense

     44        173        327        81        101   

Add: Amortization of intangible assets

            23        276        69        69   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Non-GAAP gross profit

   $ 8,702      $ 29,416      $ 89,677      $ 22,256      $ 23,146   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Free cash flow:

          

Net cash used in operating activities

   $ (13,875   $ (23,481   $ (25,550   $ (3,208   $ (10,337

Purchase of property and equipment

     (1,625     (1,939     (2,244     (496     (496
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Free cash flow

   $ (15,500   $ (25,420   $ (27,794   $ (3,704   $ (10,833
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 

(1) Our deferred revenue consists of amounts that have been invoiced but that have not yet been recognized as revenue as of the period end, including subscription, software support and service revenue paid for in advance by the customer that is recognized ratably over the contractual service period. The decrease in our deferred revenue balance from 2012 to 2013 was largely due to the recognition in 2013 of $21.1 million of revenue resulting from on-premise licenses entered into prior to January 1, 2013 that was recognized ratably over the contractual term of the related software support and services agreements because we had not established VSOE for software support and services until that date. Our deferred revenue balance in 2013 was also affected by an increase in software support and services and subscription deferred revenue of $16.1 million. As of December 31, 2012 and 2013 and March 31, 2014, $28.4 million, $7.3 million and $5.8 million, respectively, of our total deferred revenue consisted of license revenue deferred from on-premise perpetual licenses sold prior to January 1, 2013 because we had not established VSOE until that date.
(2) Includes nonrecurring perpetual license billings of $4.6 million and $0.7 million in 2013 and both the three months ended March 31, 2013 and 2014, respectively, that was classified as subscription or software support in revenue or as deferred revenue in accordance with our accounting policies. These nonrecurring perpetual license billings primarily consist of the Deferred Portion arising from undelivered elements of perpetual license arrangements and billings classified under Bundled Arrangements. See “Management’s Discussion and Analysis of Financial Condition and Results of Operations—Critical Accounting Policies and Estimates—Revenue Recognition” for a description of Deferred Portion and Bundled Arrangements.

 

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MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION

AND RESULTS OF OPERATIONS

You should read the following discussion and analysis of our financial condition and results of operations together with the consolidated financial statements and related notes that are included elsewhere in this prospectus. This discussion contains forward-looking statements based upon current expectations that involve risks and uncertainties. Our actual results may differ materially from those anticipated in these forward-looking statements as a result of various factors, including those set forth under “Risk Factors” or in other parts of this prospectus.

Overview

We invented a purpose-built mobile IT platform for enterprises to secure and manage mobile applications, content and devices while providing their employees with device choice, privacy and a native user experience. Customers use our platform as the technology foundation on their journey to become “Mobile First” organizations, embracing mobility as a primary computing platform for their employees. Mobile First organizations transform their businesses by giving their employees secure access to critical business applications and content on devices employees want with a native user experience they love. Our platform is extensible and fosters a growing ecosystem of application developers and technology partners who augment the functionality and add value to our platform, creating positive network effects for our customers, our ecosystem and our company.

To address the unique challenges of mobile, our platform is composed of three integrated and distributed software components: a mobile IT policy server (Core) that allows IT to define security and management policies across popular mobile operating systems, software on the device (Client) to enforce those policies at the mobile end-point, and an intelligent gateway (Sentry) that secures data as it moves between the device and back-end enterprise systems. Each component is distributed to accommodate corporate IT environments and integrated into a single solution for a simplified management experience. Customers, independent application vendors and technology vendors leverage our extensible interfaces to add value to our platform, and in turn, mobilize and secure their applications and content.

We were founded in 2007 with the mission of developing a mobile IT platform. We spent our first two years focused on the development of our mobile IT platform. In 2009, we released our mobile IT platform to customers globally. In April 2010, we expanded our network of channel partners by entering into our first service provider agreement. We have continued introducing new products and functionality to address the management and security of mobile applications and content. In the third quarter of 2011, we extended our solution to a cloud offering to enable deployment flexibility for our customers. In the third quarter of 2012, we released Docs@Work, in the fourth quarter of 2012, we launched our AppConnect ecosystem and in the first quarter of 2013, we released Web@Work. These content, application and web modules allow our customers to easily and securely access documents and run third-party and enterprise applications. In the first quarter of 2014, we launched Help@Work, our latest module focused on IT support, and in the second quarter of 2014, we introduced Tunnel, our per-app VPN solution for iOS 7.

Our business model is based on winning new customers, expanding sales within existing customers, upselling new products and renewing subscriptions and software support agreements. We win customers using a sales force that works closely with our channel partners, including resellers, service providers and system integrators. We have experienced rapid growth in our customer base, having sold our platform to over 6,000 customers since 2009. Our strategy is based on our existing customers expanding the number of mobile device licenses or subscriptions purchased to facilitate their Mobile First journey. The group of our customers that first bought our products in 2010, which we refer to as the 2010 Cohort, subsequently purchased through December 31, 2013 over five times the initial number of mobile device licenses. We enhance the value of our platform by introducing additional products and upselling these additional products to our customers. For example, in late 2012, we extended our platform with new application containerization and content products, including

 

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Docs@Work and AppConnect. Our global Customer Success organization creates highly satisfied customers, leading to additional sales and renewals of subscription and software agreements. In 2013, we generated nearly half of our gross billings from recurring sources. Our renewal rate, determined on a device basis, was greater than 90% for software support agreements and subscription licenses for 2013.

We evaluate the profitability of a customer relationship over time. Because customer acquisition and related costs are generally incurred up front, while gross billings tend to increase over time as customers purchase additional device licenses and renew their subscriptions and software support agreements, a customer relationship may be unprofitable early in the relationship, but profitable over the life of the relationship as revenue is recognized.

In 2010, we estimate we generated gross billings of approximately $6.0 million in the aggregate from the 2010 Cohort, as described above, and incurred $7.7 million in costs for these customers, creating a significant negative contribution margin, as defined below. In 2011, the 2010 Cohort began to provide a positive contribution margin. In 2011, 2012 and 2013 and the three months ended March 31, 2014, we estimate that we generated $4.9 million, $8.2 million, $10.7 million and $2.9 million in gross billings for the 2010 Cohort, and that our costs related to these customers were approximately $3.7 million, $3.5 million, $4.0 million and $1.0 million, respectively. Based on these estimates, the contribution margin for the 2010 Cohort for 2011, 2012 and 2013 and the three months ended March 31, 2014, was 25%, 57%, 62% and 66%, respectively. As of March 31, 2014, we estimate that we generated aggregate cumulative gross billings and cumulative costs for the 2010 Cohort of approximately $32.8 million and $20.0 million, respectively, resulting in a cumulative contribution margin of 39% since the beginning of 2010.

We define contribution margin for a period as the ratio of (a) the excess of the estimated gross billings for a group of customers over the estimated selling and related costs with respect to the same customer group to (b) the total estimated gross billings for the customer group. Selling expenses allocated to the customer include estimates for personnel costs associated with the sales teams that support that customer, such as salaries, commissions and allocated corporate overhead expenses. Related expenses include the ongoing expenses allocated to the customer such as the costs associated with technology operations, customer success and personnel costs associated with the marketing, technical operations and customer success teams that support the customer. Personnel costs exclude stock-based compensation for purposes of this calculation. In addition, we exclude all research and development and general and administrative expenses from this analysis because these expenses support the overall growth of our business. You should not rely on our historical 2010 Cohort cumulative contribution as a prediction of the future profitability of those or other customers. Given the early stages of our development and the competitive and rapidly changing nature of our market, our contribution margin may fluctuate significantly or decline over time and we may not achieve profitability even if our gross billings exceed customer acquisition and related costs over time.

Core, Client and Sentry form the fundamental architecture of our MobileIron platform, and these components are only sold packaged together as Advanced Management. In 2013 we recognized $54 million in revenue from sales of licenses of Advanced Management. This amount excludes software support and services related to Advanced Management and revenue from sales of premium bundles, which include Advanced Management bundled with additional solutions.

We offer our customers the flexibility to use our software as a cloud service or to deploy it on-premise. They can also choose from various pricing options including subscription and perpetual licensing and pricing based on the number of users or devices. We target customers of all sizes across a broad range of industries including financial services, government, healthcare, legal, manufacturing, professional services, retail, technology and telecommunications. As of December 31, 2013, we have sold our solutions to over 6,000 customers worldwide including over 350 of the Global 2000. As of April 10, 2014, our customers in the Forbes Global 2000 for 2013 included five of the top six aerospace and defense firms, four of the top five pharmaceuticals companies, four of the top six railroad, air courier and other transportation firms, five of the top

 

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six electric utilities and all of the top five auto and truck manufacturers. As of April 10, 2014, our international customers in the Forbes Global 2000 for 2013 included the top five German firms and three of the top five Italian, Spanish, Swiss and U.K. firms. No customer accounted for more than 5% of our total revenue in 2013, or the three months ended March 31, 2014.

We derive revenue from sales of our software solutions to customers, which are sold either (i) on a perpetual license basis with annual software support when deployed on-premise or (ii) on a subscription basis as a cloud service or when deployed on-premise. The majority of our revenue to date has been sales of perpetual licenses of our platform and related annual software support, with the subscription revenue being an increasing portion of our revenue. Revenue from subscription and perpetual licenses in 2013 represented approximately 14% and 66% of total revenue in 2013, respectively. The balance, constituting 20% of total revenue for 2013, was software support and services revenue, including revenue from agreements to provide software upgrades and updates, as well as technical support, to customers with perpetual software licenses. When we sell our solutions on a subscription basis, we generally offer a one-year term and bill customers in advance. A portion of our revenues through service providers is based on active subscriptions on a monthly basis. We include this revenue in subscription revenue and refer to this revenue as monthly recurring charge, or MRC. We have experienced growth of MRC revenue each month since January 2012. Our MRC revenue comprised approximately 6% and 9% of our total revenue in 2013 and the three months ended March 31, 2014, respectively.

Because we had not established vendor specific objective evidence, or VSOE, of fair value of software support and services prior to January 1, 2013, we recognized perpetual license revenue ratably over the term of the related software support agreement. Upon establishing VSOE on January 1, 2013, we began to recognize perpetual license revenue upon delivery assuming all other revenue recognition criteria have been met. As a result our total revenue includes amounts related to licenses delivered in previous years. For 2013 and the three months ended March 31, 2013 and 2014, $21.1 million, $7.5 million and $1.6 million, respectively, was recognized as revenue from perpetual licenses that were delivered prior to 2013. Excluding such amounts, our total revenue was $84.5 million, $18.3 million and $26.7 million, respectively, in 2013 and the three months ended March 31, 2013 and 2014. We expect the amount of revenue attributable to perpetual licenses delivered prior to 2013 to decline over time. As of March 31, 2014, the amount of unrecognized deferred revenue associated with perpetual licenses delivered prior to January 1, 2013 was approximately $5.8 million, of which $3.6 million is expected to be recognized in the remainder of 2014 and $2.2 million is expected to be recognized after 2014.

We sell our products almost entirely through our channel partners, including resellers, service providers and system integrators. Our sales force develops sales opportunities and works closely with our channel partners to sell our solutions. We have a high touch sales force focused on Global 2000 organizations, inside sales teams focused on mid-sized enterprises and sales teams that work in conjunction with service providers that focus on smaller businesses. We prioritize our internal sales and marketing efforts on potential customers that are members of the Global 2000 because we believe that they represent the largest potential opportunity. As of December 31, 2013, our channel partners included over 300 resellers, 35 service providers and a small number of systems integrators.

We believe that our market opportunity is large and global and sales to customers outside of the United States will remain a significant opportunity for future growth. In 2011, 2012 and 2013 and the three months ended March 31, 2014, 29%, 40%, 44% and 42% of our total revenue, respectively, was generated from customers located outside of the United States, primarily those located in EMEA. International market trends that may affect sales of our products and services include heightened concerns and legal requirements relating to data and privacy, the importance of execution on our international channel partners strategy, and the importance of recruiting and retaining sufficient international personnel.

Over the past year, we have significantly increased our expenditures to support the development and expansion of our business, which has resulted in continuing losses. We plan to continue to invest for future growth, including additional investment in sales and marketing and research and development, and as a result, we do not expect to be profitable for the foreseeable future. Under our current operating plan, future profitability is dependent upon continued revenue growth.

 

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We have experienced rapid growth in recent periods. Our gross billings were $27.4 million, $68.0 million and $100.8 million in 2011, 2012 and 2013, respectively, representing growth rates of 148% from 2011 to 2012 and 48% from 2012 to 2013. Our gross billings were $22.6 million and $30.3 million, in the three months ended March 31, 2013 and 2014, respectively, representing a growth rate of 34%. Our total revenue was $13.9 million, $40.9 million, $105.6 million, $25.8 million and $28.2 million in 2011, 2012 and 2013 and the three months ended March 31, 2013 and 2014, respectively. Excluding $21.1 million, $7.5 million and $1.6 million, respectively, of revenue recognized in 2013 and the three months ended March 31, 2013 and 2014 from perpetual licenses delivered prior to 2013, our total revenue was $84.5 million, $18.3 million and $26.7 million, in 2013 and the three months ended March 31, 2013 and 2014, respectively. We have incurred net losses of $25.7 million, $46.5 million, $32.5 million and $14.0 million, respectively, in 2011, 2012 and 2013 and the three months ended March 31, 2014. See “Selected Consolidated Financial Data—Key Metrics” for more information and a reconciliation of gross billings to total revenue.

Key Factors Affecting our Performance

Market Adoption of Mobile IT Platforms

We are affected by the pace at which enterprises adopt mobility into their business processes and purchase a mobile IT platform. Because our prospective customers often do not have a separate budget for mobile IT products, we invest in marketing efforts to increase market awareness, educate prospective customers and drive adoption of our platform. The degree to which prospective customers recognize the mission-critical need for mobile IT solutions will determine the rate at which we sell solutions to new and existing customers.

Investment in our Mobile IT Platform Ecosystem

We have invested, and intend to continue to invest, in expanding the breadth and depth of our mobile IT ecosystem. We expect to invest in research and development to enhance the application and technology integration capabilities of our platform by developing new and enhancing existing SDKs and APIs to further enable third parties to integrate their applications and solutions with our platform. The degree to which we expand our base of AppConnect and Technology Alliance partners will increase the value of our platform for our customers, which could lead to an increased number of new customers as well as renewals and follow-on sales opportunities.

Ability to Grow Worldwide Sales Capacity

We have invested, and intend to continue to invest, in expanding our sales organization, increasing our sales headcount and improving our sales operations to drive additional revenue and support the growth of our customer base. We work with our channel partners to identify and acquire new customers as well as pursue follow-on sales opportunities. Newly-hired sales personnel typically require several months to become productive. All of these factors will influence timing and overall levels of sales productivity, impacting the rate at which we will be able to acquire customers to drive revenue growth.

Expansion and Upsell within Existing Customer Base

After the initial sale to a new customer, we focus on expanding our relationship with such customer to sell additional device licenses, subscriptions and products. To increase our revenue, it is important that our customers expand device license count and purchase additional products. Historically, we have often realized sales of additional device licenses that are multiples of initial sales of device licenses. Our opportunity to expand our customer relationships through additional sales is expected to increase as we add new customers, broaden our product portfolio to meet additional mobile IT requirements, increase the benefits provided to both users and IT and enhance platform functionality. Additional sales lead to increased revenue over the lifecycle of a customer relationship and can significantly increase the return on our sales and marketing investments. Accordingly, our revenue growth will depend in part on the degree to which our expansion and upsell sales strategy is successful.

 

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Mix of Subscription and Perpetual Revenue

We offer our solutions on both a subscription and perpetual pricing model. We believe investments in our cloud services have facilitated further adoption of our solutions and have contributed to the growth in our subscription revenue. We are seeing broader market acceptance of our subscription licensing model from new customers. The utilization of our service provider channel partners has led to increasing subscription revenue from MRC arrangements. We expect the proportion of subscription revenue to our total revenue to increase over time. However, since subscription revenue is recognized ratably over the duration of the related contracts, increases in total revenue will lag any increase in subscription arrangements.

Key Metrics

We monitor the following key metrics:

 

     Year Ended December 31,     Three Months
Ended March 31,
 
     2011     2012     2013     2013     2014  
     (in thousands)  

Gross billings

   $ 27,397      $ 68,044      $ 100,825      $ 22,583      $ 30,298   

Year-over-year percentage increase

       148     48       34

Recurring billings

   $ 6,985      $ 22,812      $ 45,395      $ 8,830      $ 15,758   

Percentage of gross billings

     25     34     45     39     52

Non-GAAP gross profit

   $ 8,702      $ 29,416      $ 89,677      $ 22,256      $
23,146
  

Non-GAAP gross margin

     63     72     85     86     82

Free cash flow

   $ (15,500   $ (25,420   $ (27,794   $ (3,704   $ (10,833

Gross billings. We define gross billings as total revenue plus the change in deferred revenue in a period. The gross billings we record in any period reflect sales to new customers plus renewals and additional sales to existing customers. We use gross billings as a performance measurement because we bill our customers at the time of sale of our solutions and recognize revenue either upon delivery or ratably over subsequent periods. In addition, we have monitored gross billings because the establishment of VSOE commencing January 1, 2013 with respect to perpetual license revenue made it difficult to compare periods and understand growth in our business. Accordingly, we believe gross billings provide valuable insight into the sales of our solutions and the performance of our business. Our gross billings were $27.4 million, $68.0 million and $100.8 million in 2011, 2012 and 2013, and have grown 148% and 48% year over year in 2012 and 2013, respectively, and were $22.6 million and $30.3 million, respectively, in the three months ended March 31, 2013 and 2014, representing a growth rate of 34%, due to the same factors that caused our revenue to increase over the same periods.

Recurring billings. We define recurring billings generally as total revenue less perpetual license and professional services revenue plus the change in deferred revenue for subscription and software support arrangements in a period. The portion of our billings to service providers that are transacted on a monthly basis are included in recurring billings, adjusted for nonrecurring perpetual billings. We monitor our recurring billings because they help us understand product mix shifts, the impact those mix shifts may have on cash flows and the predictability of our future revenues. Our recurring billings have increased as a percentage of gross billings from 25% in 2011 to 45% in 2013 and 52% in the three months ended March 31, 2014 due to the same factors that caused our subscription revenue and software support and services revenue to increase over the same periods.

Non-GAAP gross profit and margin. We define non-GAAP gross profit as our total revenue less cost of revenue, adjusted to exclude stock-based compensation and amortization of intangible assets. We define non-GAAP gross margin as non-GAAP gross profit as a percentage of total revenue. Non-GAAP gross profit and margin are key measures used by our management and board of directors to understand and evaluate our core operating performance and trends, to prepare and approve our annual budget and to develop short-term and long-term operating and compensation plans. In particular, non-GAAP gross profit and margin exclude certain non-cash expenses and can provide useful measures for period-to-period comparisons of our core business. Our non-GAAP gross profit was $8.7 million, $29.4 million and $89.7 million in 2011, 2012 and 2013, and has grown

 

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238% and 205% year over year in 2012 and 2013, respectively. The increase in non-GAAP gross profit in 2013 was largely as a result of increased total revenue and economies of scale. Total non-GAAP gross margin increased from 63% to 72% to 85% from 2011 to 2012 to 2013, as a result of increased leverage due to an increase in total revenues. Excluding the impact of $21.1 million, $7.5 million and $1.6 million of revenue recognized in 2013 and the three months ended March 31, 2013 and 2014, respectively, with respect to perpetual licenses delivered prior to 2013, our non-GAAP gross margin was 81% in 2013 and the three months ended March 31, 2013 and 2014.

Free cash flow . We define free cash flow as cash used in operating activities less the amount of purchases of property and equipment. We consider free cash flow to be a liquidity measure that provides useful information to management and investors about the amount of cash generated by the business that, after the purchases of property and equipment, can be used for strategic opportunities. Our purchases of property and equipment in 2011, 2012, 2013 and the three months ended March 31, 2013 and 2014 were $1.6 million, $1.9 million, $2.2 million, $496,000 and $496,000, respectively, and were primarily to support our employee growth and expand our data centers. Free cash flow was $(15.5) million, $(25.4) million, $(27.8) million, $(3.7) million, and $(10.8) million in 2011, 2012 and 2013 and the three months ended March 31, 2013 and 2014, respectively, as we continued to invest in the growth of our business, which was partially offset by an increase in cash collections from customers as our gross billings increased 148% and 48% in 2012 and 2013 and 34% from the three months ended March 31, 2013 to the three months ended March 31, 2014, respectively.

See “Selected Consolidated Financial Data—Key Metrics” for more information and reconciliations of non-GAAP financial measures to their most directly comparable financial measures calculated in accordance with GAAP.

Components of Results of Operations

Revenue

Perpetual license revenue . Perpetual license revenue primarily relates to revenue from on-premise perpetual licenses. Upon establishing VSOE of fair value for software support and services on January 1, 2013, we began to recognize perpetual license revenue upon delivery assuming all other revenue recognition criteria have been met. Prior to that date, we recognized perpetual license revenue ratably over the contractual term of the related software support agreement. Prior to January 1, 2013, we did not have VSOE of fair value for our software-related undelivered elements due to limited history of stand-alone sales transactions and inconsistency in pricing. We established VSOE of fair value when we had a substantial majority of stand-alone sales transactions of software support and services arrangements pricing within a narrow pricing band. In our VSOE analysis, we generally include stand-alone sales transactions entered into during a rolling 12 month period unless a shorter period is appropriate due to changes in our pricing structure. From time to time, we enter into multiple element arrangements with customers in which a customer purchases our software with an appliance. These sales of appliances are also included in perpetual license revenue and constituted less than 10% of total revenue in 2011 and 2012 and less than 5% of total revenue in 2013 and the three months ended March 31, 2013 and 2014.

Subscription revenue . Subscription revenue is generated primarily from subscriptions to our on-premise term licenses, arrangements where perpetual and term license subscriptions are bundled together, and subscriptions to our cloud service. These revenues are recognized ratably over the subscription period or term. While most of our subscriptions have at least a one-year commitment, we also recognize in this category MRC, which is revenue from month-to-month subscription arrangements that are typically sold through service providers and billed on a monthly basis. Except for MRC, we typically bill subscriptions annually in advance.

Software support and services revenue. Software support and services revenue includes recurring revenue from agreements to provide software upgrades and updates, as well as technical support, to customers with perpetual software licenses. Revenue related to software support is recognized ratably over the support term. Software support and services revenue also includes revenue from professional services, consisting of

 

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implementation consulting services and training of customer personnel. Revenue related to professional services is generally recognized upon delivery for arrangements on or after January 1, 2013, and recognized ratably over the contractual term for arrangements prior to January 1, 2013.

Cost of Revenue

Perpetual license . Our cost of perpetual license revenue consists of cost of third-party software royalties and appliances.

Subscription . Our cost of subscription revenue primarily consists of costs associated with our data center operations for our cloud service, our global Customer Success organization and third-party software royalties. Cloud service data center costs primarily consist of third-party hosting facilities and information technology costs. Global Customer Success organization costs primarily consist of salaries, benefits, bonuses, stock-based compensation, depreciation, recruiting and facilities.

Software support and services. Our software support and services cost of revenue primarily consists of costs associated with our global Customer Success organization, including our customer support, professional services, customer advocacy and training teams. These costs consist of salaries, benefits, bonuses, stock-based compensation, depreciation, recruiting, facilities and information technology costs.

Gross Margin

Gross margin, or gross profit as a percentage of total revenue, has been and will continue to be affected by various factors, including mix between large and small customers, mix of products sold, mix between perpetual and subscription licenses, timing of revenue recognition and the extent to which we expand our global Customer Success organization and data center operations, including costs associated with third-party hosting facilities. We expect our gross margins to fluctuate over time depending on the factors described above.

Operating Expenses

Our operating expenses consist of research and development, sales and marketing, general and administrative expense and amortization and impairment of intangible assets. Personnel costs are the most significant component of operating expenses and consist of salaries, benefits, bonuses, stock-based compensation and with regard to sales and marketing expense, sales commissions. We expect operating expenses to increase in absolute dollars, as we continue to invest to grow our business. While operating expenses may fluctuate as a percentage of total revenue from period to period, we expect them to decrease over the long term as a percentage of total revenue.

Research and Development. Research and development costs are expensed as incurred. Research and development expense consists primarily of personnel costs. Research and development expense also includes costs associated with contractors and consultants, equipment and software to support our development and quality assurance departments, facilities and information technology. We expect research and development expense to increase in absolute dollars as we continue to invest in our future products and services. While our research and development as a percentage of total revenue may fluctuate, we expect it to decrease over the long term as a percentage of total revenue.

Sales and Marketing. Sales and marketing expense consists primarily of personnel costs, including sales commissions. We expense commissions up-front at the time of the sale. Sales and marketing expense also includes third-party event, lead generation campaigns, promotional and other marketing activities, as well as travel, equipment and software, depreciation, consulting, information technology and facilities. In the last 12 months, we significantly increased the size of our sales force, substantially increased our local sales presence internationally and increased marketing spending to generate sales opportunities. We expect sales and marketing

 

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expense to continue to increase in absolute dollars as we increase the size of our sales and marketing organizations to develop and assist our channel partners and to expand our international presence. While our sales and marketing as a percentage of total revenue may fluctuate, we expect it to decrease over the long term, as a percentage of total revenue as we continue to rely on our indirect sales channel.

General and Administrative. General and administrative expense consists of personnel costs, travel, information technology, facilities and professional services fees. General and administrative personnel include our executive, finance, human resources and legal organizations. Professional services fees consist primarily of litigation, other legal, accounting and consulting costs. We expect general and administrative expense to increase in absolute dollars due to additional legal, accounting, insurance, investor relations and other costs associated with being a public company. While our general and administrative expense as a percentage of total revenue may fluctuate, we expect it to decrease over the long term as a percentage of total revenue.

Other Expense—Net

Other expense—net consists primarily of the effect of exchange rates on our foreign currency-denominated asset and liability balances and interest income earned on our cash and cash equivalents. All translation adjustments are recorded as foreign currency gains (losses) in the consolidated statements of operations. To date, we have had minimal interest income.

Income Tax Expense (Benefit)

Income tax expense (benefit) consists primarily of income taxes in foreign jurisdictions in which we conduct business. The benefit for income taxes in 2012 related primarily to the release of a valuation allowance of $1.6 million associated with nondeductible intangible assets recorded as part of previous acquisitions, partially offset by state minimum income tax and income tax on our foreign jurisdictions. We maintain a full valuation allowance for deferred tax assets including net operating loss carryforwards and research and development credits and other tax credits.

 

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Consolidated Results of Operations

The following tables summarize our consolidated results of operations for the periods presented and as a percentage of our total revenue for those periods. The period-to-period comparison of results is not necessarily indicative of results for future periods.

 

     Year Ended December 31,     Three Months
Ended March 31,
 
     2011     2012     2013     2013     2014  
     (in thousands)  

Revenue:

          

Perpetual license

   $ 10,130      $ 26,251      $ 69,810      $ 19,194      $ 14,675   

Subscription

     1,106        5,617        15,085        2,737        5,966   

Software support and services

     2,620        9,022        20,679        3,890        7,572   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total revenue

     13,856        40,890        105,574        25,821        28,213   

Cost of revenue:

          

Perpetual license

     1,111        1,930        3,327        765        1,111   

Subscription

     871        2,998        3,684        861        1,240   

Software support and services

     3,216        6,742        9,489        2,089        2,886   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total cost of revenue (1)

     5,198        11,670        16,500        3,715        5,237   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Gross profit

     8,658        29,220        89,074        22,106        22,976   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses:

          

Research and development (1)

     8,052        23,773        36,400        8,850        10,299   

Sales and marketing (1)

     23,092        45,979        68,309        13,760        21,764   

General and administrative (1)

     3,054        7,223        12,081        2,450        4,608   

Amortization of intangible assets

            52        208        52        52   

Impairment of in-process research and development

                   3,925                 
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total operating expenses

     34,198        77,027        120,923        25,112        36,723   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating loss

     (25,540     (47,807     (31,849     (3,006     (13,747

Other expense—net

     131        137        396        85        97   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Loss before income taxes

     (25,671     (47,944     (32,245     (3,091     (13,844

Income tax expense (benefit)

     46        (1,433     252        51        118   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net loss

   $ (25,717   $ (46,511   $ (32,497   $ (3,142   $ (13,962
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 

(1) Includes stock-based compensation expense as follows:
     Year Ended December 31,      Three Months
Ended March 31,
 
       2011          2012          2013          2013          2014    
     (in thousands)  

Cost of revenue

   $ 44       $ 173       $ 327       $ 81       $ 101   

Sales and marketing

     375         1,063         1,893         426         616   

Research and development

     144         2,565         5,238         1,592         1,248   

General and administrative

     190         483         931         177         436   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Total stock-based compensation expense

   $    753       $ 4,284       $ 8,389       $ 2,276       $ 2,401   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

 

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     Year Ended December 31,     Three Months
Ended March 31,
 
       2011         2012         2013         2013         2014    

Revenue:

          

Perpetual license

     73     64         66     74     52

Subscription

     8        14        14        11        21   

Software support and services

     19        22        20        15        27   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total revenue

     100        100        100        100        100   

Cost of revenue:

          

Perpetual license

     8        5        3        3        4   

Subscription

     6        7        4        3        5   

Software support and services

     23        17        9        8        10   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total cost of revenue

     37        29        16        14        19   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Gross profit

     63        71        84        86        81   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses:

          

Research and development

     58        58        35        34        37   

Sales and marketing

     167        112        65        54        77   

General and administrative

     22        18        11        10        16   

Amortization of intangible assets

            0        0        0        0   

Impairment of in-process research and development

                   4                 
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total operating expenses

     247        188        115        98        130   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating loss

     (184     (117     (31     (12     (49
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Other expense—net

     1        0        0        0        0   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Loss before income taxes

     (185     (117     (31     (12     (49
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Income tax expense (benefit)

     0        (3     0        0        0   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net loss

     (185 )%      (114 )%      (31 )%      (12 )%      (49 )% 
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 

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Comparison of the three months ended March 31, 2013 and 2014

Revenue

 

     Three Months Ended March 31,     Change  
     2013     2014    
     Amount      % of Total
Revenue
    Amount      % of Total
Revenue
    Amount     %  
     (in thousands)  

Revenue:

              

Perpetual license

   $ 19,194         74   $ 14,675         52   $ (4,519     (24 )% 

Subscription

     2,737         11        5,966         21        3,229        118

Software support and services

     3,890         15        7,572         27        3,682        95
  

 

 

    

 

 

   

 

 

    

 

 

   

 

 

   

Total revenue

   $ 25,821         100   $ 28,213         100   $ 2,392        9
  

 

 

    

 

 

   

 

 

    

 

 

   

 

 

   
     Three Months Ended March 31,     Change  
     2013     2014    
     Amount      % of Total
Revenue
    Amount      % of Total
Revenue
    Amount     %  
     (in thousands)  

United States

   $ 13,608         53   $ 16,363         58   $ 2,755        20

International

   $ 12,213         47      $ 11,850         42     (363     (3 )% 
  

 

 

    

 

 

   

 

 

    

 

 

   

 

 

   

Total revenue

   $ 25,821         100   $ 28,213         100   $ 2,392        9
  

 

 

    

 

 

   

 

 

    

 

 

   

 

 

   

Perpetual license revenue decreased $4.5 million in the three months ended March 31, 2014 compared to the same period of the prior year, due to a $5.9 million decrease in revenue recognized from licenses that were delivered prior to 2013, but for which the revenue was being recognized ratably over the contractual terms of the related software support agreements due to lack of VSOE for software support and services prior to January 1, 2013. After adjusting for the decrease in perpetual license revenue recognized from licenses delivered prior to 2013, perpetual license revenue increased $1.4 million, or 12%, as a result of an increase in market adoption of our solutions by both new and existing customers.

Subscription revenue increased $3.2 million, or 118%, in the three months ended March 31, 2014 compared to the same period of the prior year, primarily due to increased sales of solutions sold under either a cloud-based delivery model or a subscription term license for our on-premise software products. The increase in subscription revenue also reflected an increase in MRC from $968,000 in the three months ended March 31, 2013, to $2.5 million in the three months ended March 31, 2014.

Software support and services revenue increased $3.7 million, or 95%, in the three months ended March 31, 2014 compared to the same period of the prior year, primarily as a result of perpetual license sales that increased our cumulative installed base of customers that pay recurring software support.

Revenue from international sales decreased 3% in the three months ended March 31, 2014 compared to the same period of the prior year due to a decrease in revenue recognized from perpetual licenses delivered prior to 2013, as noted above. Revenue from AT&T, as a reseller, increased to 24% of total revenue in the three months ended March 31, 2014, as compared to 18% of total revenue in the same period of the prior year. No customer accounted for more than 5% of total revenue in the three months ended March 31, 2013 and 2014.

 

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Cost of Revenue and Gross Margin

 

     Three Months Ended March 31,               
     2013     2014     Change  
     Amount      % of Total
Revenue
    Amount      % of Total
Revenue
    Amount      %  
     (in thousands)  

Cost of revenue:

               

Perpetual license

   $ 765         3   $ 1,111         4   $ 346         45

Subscription

     861         3        1,240         5        379         44

Software support and services

     2,089         8        2,886         10        797         38
  

 

 

      

 

 

      

 

 

    

Total cost of revenue

     3,715         14        5,237         19        1,522         41
  

 

 

      

 

 

      

 

 

    

Gross profit

   $ 22,106         $ 22,976         $ 870         4
  

 

 

      

 

 

      

 

 

    

Gross margin

        86        81     

Total cost of revenue increased $1.5 million, or 41%, in the three months ended March 31, 2014 compared to the same period of the prior year. Perpetual license cost of revenue increased $346,000, or 45%, primarily due to an increase in appliance and royalty costs due to increased perpetual license sales. Subscription cost of revenue increased $379,000, or 44%, and software support and services cost of revenue increased $797,000, or 38%, reflecting, for subscription cost, an increase in data center operations expense and, for software support and services cost, an increase in our global Customer Success organization expense. The decrease in gross margin in the three months ended March 31, 2014 compared to the same period of the prior year was primarily due to the unfavorable impact of the decrease in revenue that was recognized from perpetual licenses that were delivered prior to 2013. Excluding the impact of this reduction in VSOE-related revenue, gross margin increased 0.6% in the three months ended March 31, 2014 compared to the same period of the prior year.

Operating Expenses

 

     Three Months Ended March 31,               
     2013     2014     Change  
     Amount      % of
Total
Revenue
    Amount      % of
Total
Revenue
    Amount      %  
     (in thousands)  

Operating expenses:

               

Research and development

   $ 8,850         34   $ 10,299         37   $ 1,449         16

Sales and marketing

     13,760         54        21,764         77        8,004         58

General and administrative

     2,450         10        4,608         16        2,158         88

Amortization of intangible assets

     52         0        52         0               
  

 

 

    

 

 

   

 

 

    

 

 

   

 

 

    

 

 

 

Total operating expenses

   $ 25,112         98   $ 36,723         130   $ 11,611         46
  

 

 

    

 

 

   

 

 

    

 

 

   

 

 

    

Research and development expense increased $1.4 million, or 16%, in the three months ended March 31, 2013 compared to the same period of the prior year, primarily due to an increase in personnel costs of $862,000 as we increased our development headcount to support continued investment in our product and service offerings. Such increase also reflected an increase in facilities and infrastructure costs of $282,000 and in consulting and other outside contractor and consultant costs of $213,000 to support and supplement engineering growth. Personnel costs included a net decrease of $344,000 for stock-based compensation expense, primarily due to lower expense from compensatory restricted stock grants that are recognized under an accelerated method, which reduction was partially offset by increased expense from grants of stock options to new and existing employees.

 

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Sales and marketing expense increased $8.0 million, or 58%, in the three months ended March 31, 2014 compared to the same period of the prior year, primarily due to an increase in personnel costs of $5.3 million as we increased sales headcount to support growth and recognized $2.1 million higher commission expense. Travel-related expense increased $1.4 million as a result of travel requirements of our larger sales team, our expansion into foreign markets, and the timing of sales events. In addition, third-party marketing-related expense increased $781,000 as we expanded customer and partner programs and lead generation activities. Stock-based compensation expense increased $190,000 in the three months ended March 31, 2014 compared to the same period of the prior year due to stock option grants to employees.

General and administrative expense increased $2.2 million, or 88%, in the three months ended March 31, 2014 compared to the same period of the prior year, primarily due to increases in personnel costs and litigation and consulting expenses. Personnel costs increased $977,000 as we grew headcount. Professional services fees, including consulting and legal fees to support our commercial growth and advise on litigation matters, increased $830,000. Stock-based compensation expense increased $259,000 in the three months ended March 31, 2014 compared to the same period of the prior year due to stock option grants to new employees, including senior executives, and existing employees.

Amortization of intangible assets was $52,000 in both the three months ended March 31, 2013 and 2014, and was associated with intangible assets recorded as part of acquisitions completed in 2012.

Other Expense—Net

 

     Three Months
Ended
March 31,
     Change  
     2013      2014      Amount      %  
     (in thousands)  

Other expense—net

   $ 85       $ 97       $ 12         14

Other expense—net was primarily comprised of foreign currency transaction losses and losses from the translation of foreign-denominated balances to the U.S. dollar.

Income Tax Expense

 

     Three Months
Ended
March 31,
     Change  
     2013      2014      Amount      %  
     (in thousands)  

Income tax expense

   $ 51       $ 118       $ 67         131

Income tax expense was $51,000 and $118,000 in the three months ended March 31, 2013 and 2014, respectively and was associated with foreign and state taxes. We have a full valuation allowance for our deferred tax assets. The increase in income tax expense was due to an increase in foreign income taxes on profits realized by our foreign subsidiaries as we expanded internationally as well as additional subsidiaries becoming tax-paying entities.

 

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Comparison of 2012 and 2013

Revenue

 

     Year Ended December 31,     Change  
     2012     2013    
     Amount      % of Total
Revenue
    Amount      % of Total
Revenue
    Amount      %  
     (in thousands)  

Revenue:

               

Perpetual license

   $ 26,251         64   $ 69,810         66   $ 43,559         166

Subscription

     5,617         14        15,085         14        9,468         169

Software support and services

     9,022         22        20,679         20        11,657         129
  

 

 

    

 

 

   

 

 

    

 

 

   

 

 

    

Total revenue

   $ 40,890         100   $ 105,574         100   $ 64,684         158
  

 

 

    

 

 

   

 

 

    

 

 

   

 

 

    

 

     Year Ended December 31,     Change  
     2012     2013    
     Amount      % of Total
Revenue
    Amount      % of Total
Revenue
    Amount      %  
     (in thousands)  

United States

   $ 24,473         60   $ 58,656         56   $ 34,183         140

International

     16,417         40        46,918         44        30,501         186
  

 

 

    

 

 

   

 

 

    

 

 

   

 

 

    

Total revenue

   $ 40,890         100   $ 105,574         100   $ 64,684         158
  

 

 

    

 

 

   

 

 

    

 

 

   

 

 

    

Our total revenue increased $64.7 million, or 158%, in 2013 compared to 2012. The increase reflected continuing expansion of the mobile IT market and was attributable to an increase in sales to both new and existing customers, including sales of new premium products with additional functionality for application containerization and content management that were released in late 2012 and early 2013. The increase was also due to the recognition of $21.1 million for perpetual license revenue relating to licenses that were delivered prior to 2013, but for which the revenue was being recognized ratably over the contractual terms of the related software support agreements due to lack of VSOE for support prior to January 1, 2013. Revenue from international sales increased from $16.4 million in 2012 to $46.9 million in 2013, primarily due to increased sales to customers in EMEA. Revenue from AT&T, Inc. as a reseller increased to 20% of total revenue in 2013, as compared to 14% of total revenue in 2012. No customer accounted for more than 5% of total revenue for 2013.

Perpetual license revenue increased $43.6 million or 166%, in 2013 compared to 2012, due to an increase in sales of perpetual licenses resulting from an increase in market adoption of our solutions. The increase was also due to the recognition of revenue from licenses that were delivered prior to 2013 as described above.

Subscription revenue increased $9.5 million, or 169%, in 2013 compared to 2012, primarily due to increased sales of solutions sold under either a cloud-based delivery model or a subscription term license for our on-premise software products. Contributing to the increase in subscription revenue, MRC, sold primarily through our service providers, increased from $1.6 million in 2012 to $6.0 million in 2013.

Software support and services revenue increased $11.7 million, or 129%, in 2013 compared to 2012, as a result of increased perpetual license sales in 2013 and the increase in our cumulative installed base of customers that pay recurring software support.

 

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Cost of Revenue and Gross Margin

 

     Year Ended December 31,               
     2012     2013     Change  
     Amount      % of Total
Revenue
    Amount      % of Total
Revenue
    Amount      %  
     (in thousands)  

Cost of revenue:

               

Perpetual license

   $ 1,930         5   $ 3,327         3   $ 1,397         72

Subscription

     2,998         7        3,684         4        686         23

Software support and services

     6,742         17        9,489         9        2,747         41
  

 

 

      

 

 

      

 

 

    

Total cost of revenue

     11,670         29        16,500         16        4,830         41
  

 

 

      

 

 

      

 

 

    

Gross profit

   $ 29,220         $ 89,074         $ 59,854         205
  

 

 

      

 

 

      

 

 

    

Gross margin

        71        84     

Total cost of revenue increased $4.8 million, or 41%, in 2013 compared to 2012. Perpetual license cost of revenue increased $1.4 million, or 72%, primarily due to an increase in appliance and royalty costs due to increased perpetual license sales. Subscription cost of revenue increased $686,000, or 23%, as we increased our global Customer Success and data center operations expense to support our growing customer base. Software support and services cost of revenue increased $2.7 million, or 41%, as we increased our global Customer Success organization to support our growing customer base. The increase in gross margin in 2013 compared to 2012 was largely due to economies of scale and the favorable impact of perpetual license revenue that was recognized ratably and attributable to licenses for software that were delivered prior to 2013.

Operating Expenses

 

     Year Ended December 31,        
     2012     2013     Change  
     Amount      % of Total
Revenue
    Amount      % of Total
Revenue
    Amount      %  
     (in thousands)  

Operating expenses:

               

Research and development

   $ 23,773         58   $ 36,400         35   $ 12,627         53

Sales and marketing

     45,979         112        68,309         65        22,330         49

General and administrative

     7,223         18        12,081         11        4,858         67

Amortization of intangible assets

     52         0        208         0        156         300

Impairment of in-process research and development

                    3,925         4        3,925         NM   
  

 

 

    

 

 

   

 

 

    

 

 

   

 

 

    

Total operating expenses

   $ 77,027         188   $ 120,923         115   $ 43,896         57
  

 

 

    

 

 

   

 

 

    

 

 

   

 

 

    

Research and development expense increased $12.6 million, or 53%, in 2013 compared to 2012, primarily due to an increase in personnel costs of $11.3 million as we increased our development headcount to support continued investment in our future product and service offerings and an increase in facilities and infrastructure costs of $1.1 million to support the growing organization. Personnel costs included an increase of $2.7 million for stock-based compensation expense, of which $1.9 million was associated with compensatory restricted stock grants made as part of acquisitions, and the balance of which was due to stock option grants to employees.

Sales and marketing expense increased $22.3 million, or 49%, in 2013 compared to 2012, primarily due to an increase in personnel costs of $17.5 million as we increased sales headcount to support growth and recognized $7.8 million higher commission expense. Travel-related expense increased $2.1 million as a result of travel requirements of our larger sales team and expansion into foreign markets. In addition, third-party marketing-

 

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related expense increased $2.2 million as we expanded customer and partner programs and lead generation activities. Stock-based compensation expense increased $831,000 in 2013 compared to 2012 due to stock option grants to employees.

General and administrative expense increased $4.9 million, or 67%, in 2013 compared to 2012, primarily due to an increase in litigation expense and personnel costs. Professional services fees increased $3.1 million, primarily to supplement our legal, finance and human resources organizations to support our growth, of which $1.7 million was associated with litigation matters for which we began to incur costs in 2013. Personnel costs increased $1.8 million as we grew headcount. Stock-based compensation expense increased $448,000 in 2013 compared to 2012 due to stock option grants to employees.

Amortization of intangible assets was $52,000 and $208,000 in 2012 and 2013, respectively, and was associated with intangible assets recorded as part of acquisitions completed in 2012.

During 2013, we abandoned an in-process research and development, or IPR&D, project and recorded a $3.9 million impairment loss.

Other Expense—Net

 

     Year Ended
December 31,
     Change  
     2012      2013      Amount      %  
     (in thousands)  

Other expense—net

   $ 137       $ 396       $ 259         189

Other expense—net was primarily composed of foreign currency transaction losses and the losses from the translation of foreign-denominated balances to the U.S. dollar.

Income Tax Expense (Benefit)

 

     Year Ended
December 31,
     Change  
     2012     2013      Amount      %  
    

(in thousands)

 

Income tax expense (benefit)

   $ (1,433   $ 252       $ 1,685         NM         

Income tax expense was $252,000 in 2013, compared to an income tax benefit of $1.4 million in 2012. We incur income tax expense primarily due to foreign and state taxes. Such foreign and state income tax was $209,000 and $252,000 in 2012 and 2013, respectively, and was primarily due to an increase in foreign income taxes on profits realized by our foreign subsidiaries as we expanded internationally. The tax benefit in 2012 included a $1.6 million one-time benefit from the release of a valuation allowance on a net deferred tax liability associated with non-deductible intangible assets recorded as part of acquisitions.

 

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Comparison of 2011 and 2012

Revenue

 

     Year Ended December 31,               
     2011     2012     Change  
     Amount      % of Total
Revenue
    Amount      % of Total
Revenue
    Amount      %  
     (in thousands)  

Revenue:

               

Perpetual license

   $ 10,130         73   $ 26,251         64   $ 16,121         159

Subscription

     1,106         8        5,617         14        4,511         408

Software support and services

     2,620         19        9,022         22        6,402         244
  

 

 

    

 

 

   

 

 

    

 

 

   

 

 

    

Total revenue

   $ 13,856         100   $ 40,890         100   $ 27,034         195
  

 

 

    

 

 

   

 

 

    

 

 

   

 

 

    

 

     Year Ended December 31,               
     2011     2012     Change  
     Amount      % of Total
Revenue
    Amount      % of Total
Revenue
    Amount      %  
     (in thousands)  

United States

   $ 9,774         71   $ 24,473         60   $ 14,699         150

International

     4,082         29        16,417         40        12,335         302
  

 

 

    

 

 

   

 

 

    

 

 

   

 

 

    

Total revenue

   $ 13,856         100   $ 40,890         100   $ 27,034         195
  

 

 

    

 

 

   

 

 

    

 

 

   

 

 

    

Our total revenue increased $27.0 million, or 195%, in 2012 compared to 2011. The increase reflected significant expansion in the mobile IT market and was attributable to an increase in sales to both new and existing customers to secure and manage mobile devices. Total revenue from AT&T, Inc. as a reseller increased to 14% of total revenue in 2012, as compared to 11% of total revenue in 2011. No customer accounted for more than 5% of total revenue for 2012, and no customer accounted for more than 10% of total revenue in 2011.

Perpetual license revenue increased $16.1 million, or 159%, in 2012 compared to 2011, primarily due to an increase in sales of perpetual licenses resulting from an increase in market adoption of our products, the revenue from which was recognized ratably over the terms of the support agreements in the periods presented.

Subscription revenue increased $4.5 million, or 408%, in 2012 compared to 2011, primarily due to increased sales of products sold under either a cloud-based delivery model or a subscription term license for our on-premise software products.

Software support and services revenue increased $6.4 million, or 244%, in 2012 compared to 2011, as a result of increased perpetual license sales in 2012 and the increase in our cumulative installed base of customers.

 

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Cost of Revenue and Gross Margin

 

     Year Ended December 31,               
     2011     2012     Change  
     Amount      % of Total
Revenue
    Amount      % of Total
Revenue
    Amount      %  
     (in thousands)  

Cost of revenue:

               

Perpetual license

   $ 1,111         8   $ 1,930         5   $ 819         74

Subscription

     871         6        2,998         7        2,127         244

Software support and services

     3,216         23        6,742         17        3,526         110
  

 

 

      

 

 

      

 

 

    

Total cost of revenue

     5,198         37        11,670         29        6,472         125
  

 

 

      

 

 

      

 

 

    

Gross profit

   $ 8,658         $ 29,220         $ 20,562         237
  

 

 

      

 

 

      

 

 

    

Gross margin

        63        71     

Total cost of revenue increased $6.5 million, or 125%, in 2012 compared to 2011. Perpetual license cost of revenue increased $819,000, or 74% due to an increase in appliance and royalty costs as a result of increased perpetual license sales. Subscription cost of revenue increased $2.1 million, or 244%, primarily due to an increase in data center costs of $1.7 million as we increased our headcount and infrastructure, including third party data center facilities, to support our growing customer base and, to a lesser extent, to increased headcount in our global Customer Success organization. Support and services cost of revenue increased $3.5 million, or 110%, as we increased headcount in our global Customer Success organization to support our growing customer base. The increase in gross margin in 2012 compared to 2011 was largely due to economies of scale and recognition in 2012 of perpetual license revenue that was recognized ratably, that were delivered prior to 2012. The increase in gross margin was offset in part by recognition in later periods of perpetual license revenue relating to licenses that were delivered in 2012.

Operating Expenses

 

     Year Ended December 31,               
     2011     2012     Change  
     Amount      % of Total
Revenue
    Amount      % of Total
Revenue
    Amount      %  
     (in thousands)  

Operating expenses:

               

Research and development

   $ 8,052         58   $ 23,773         58   $ 15,721         195

Sales and marketing

     23,092         167        45,979         112        22,887         99

General and administrative

     3,054         22        7,223         18        4,169         137

Amortization of intangible assets

                    52                52         NM   
  

 

 

    

 

 

   

 

 

    

 

 

   

 

 

    

Total operating expenses

   $ 34,198         247   $ 77,027         188   $ 42,829         125
  

 

 

    

 

 

   

 

 

    

 

 

   

 

 

    

Research and development expense increased $15.7 million, or 195%, in 2012 compared to 2011, primarily due to an increase in personnel costs of $12.1 million as we increased our headcount to support investment in our future product and service offerings, an increase in outside service expense of $1.5 million as we increased the use of consultants and third parties to supplement our product development efforts, and an increase in facilities and infrastructure costs of $1.9 million to support the growing organization. Personnel costs in 2012 included an increase of $2.4 million for stock-based compensation expense due to stock option grants to employees, as well as compensatory restricted stock grants made as part of our acquisitions.

 

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Sales and marketing expense increased $22.9 million, or 99%, in 2012 compared to 2011, primarily due to an increase in personnel costs of $15.8 million, including $2.3 million of higher commission expense, as we increased headcount. Travel-related expense increased $2.2 million as a result of travel requirements of our expanded sales team and expansion into foreign markets. In addition, third-party marketing-related expense increased $2.6 million as we added or expanded trade shows and other events, partner programs, collateral and other market development activities. The remaining increase was due to increased facilities and IT-related spending. Stock-based compensation expense increased $688,000 due to stock option grants to new and existing employees.

General and administrative expense increased $4.2 million, or 137%, in 2012 compared to 2011, primarily due to an increase in personnel costs of $2.5 million and an increase in professional services costs of $1.0 million to support company growth. Stock-based compensation expense increased $293,000 due to stock option grants to new and existing employees.

Amortization of intangible assets was $52,000 in 2012 compared to zero in 2011, and was associated with intangible assets recorded as part of acquisitions completed in 2012.

Other Expense—Net

 

     Year Ended
December 31,
     Change  
     2011      2012      Amount      %  
     (in thousands)  

Other expense—net

   $ 131       $ 137       $ 6         5

Other expense—net was essentially unchanged in 2012 compared to 2011 and was primarily composed of foreign currency transaction losses and losses from the translation of foreign-denominated balance sheets to the U.S. dollar.

Income Tax Expense (Benefit)

 

     Year Ended
December 31,
    Change  
     2011      2012     Amount     %  
    

(in thousands)

 

Income tax expense (benefit)

   $ 46       $ (1,433   $ (1,479     NM         

Income tax benefit was $1.4 million in 2012, compared to an income tax expense of $46,000 in 2011. We incur income tax expense primarily due to foreign and state taxes. We have a full valuation allowance for our deferred tax assets. The foreign and state income tax was $209,000 and $46,000 in 2012 and 2011, respectively, and was primarily due to an increase in foreign income taxes on profits realized by our foreign subsidiaries as we expanded internationally. The tax benefit in 2012 included a $1.6 million one-time benefit from the release of a valuation allowance on a net deferred tax liability associated with non-deductible intangible assets recorded as part of acquisitions.

 

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Quarterly Results of Operations

The following tables set forth selected unaudited quarterly consolidated statements of operations data for each of the nine quarters in the period ended March 31, 2014, as well as the percentage that each line item represents of total revenue for each quarter. The information for each of these quarters has been prepared on the same basis as the audited annual consolidated financial statements included elsewhere in this prospectus and, in the opinion of management, includes all adjustments, which includes only normal recurring adjustments, necessary for the fair presentation of the results of operations for these periods in accordance with generally accepted accounting principles in the United States. This data should be read in conjunction with our audited consolidated financial statements and related notes included elsewhere in this prospectus. These quarterly operating results are not necessarily indicative of our operating results for a full year or any future period.

 

    Three Months Ended,  
    Mar. 31,
2012
    Jun. 30,
2012
    Sept. 30,
2012
    Dec. 31,
2012
    Mar. 31,
2013
    Jun. 30,
2013
    Sept. 30,
2013
    Dec. 31,
2013
    Mar. 31,
2014
 

Revenue:

                 

Perpetual license

  $ 4,973      $ 6,215      $ 7,102      $ 7,961      $ 19,194      $ 17,243      $ 16,932      $ 16,441      $ 14,675   

Subscription

    826        1,213        1,565        2,013        2,737        3,236        4,095        5,017        5,966   

Software support and services

    1,444        1,962        2,572        3,044        3,890        4,676        5,447        6,666        7,572   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total revenue

    7,243        9,390        11,239        13,018        25,821        25,155        26,474        28,124        28,213   

Cost of revenue:

                 

Perpetual license

    376        455        463        636        765        816        816        930        1,111   

Subscription

    574        744        829        851        861        884        899        1,040        1,240   

Software support and services

    1,379        1,559        1,866        1,938        2,089        2,187        2,469        2,744        2,886   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total cost of revenue

    2,329        2,758        3,158        3,425        3,715        3,887        4,184        4,714        5,237   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Gross profit

    4,914        6,632        8,081        9,593        22,106        21,268        22,290        23,410        22,976   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses:

                 

Research and development

    3,869        4,565        5,779        9,560        8,850        8,565        9,210        9,775        10,299   

Sales and marketing

    8,889        10,655        11,746        14,689        13,760        15,442        17,771        21,336        21,764   

General and administrative

    1,398        1,655        2,199        1,971        2,450        3,287        3,177        3,167        4,608   

Amortization of intangible assets

                         52        52        52        52        52        52   

Impairment of in-process research and development

                                              3,925                 
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total operating expenses

    14,156        16,875        19,724        26,272        25,112        27,346        34,135        34,330        36,723   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating loss

    (9,242     (10,243     (11,643     (16,679     (3,006     (6,078     (11,845     (10,920     (13,747

Other expense (income)—net

    (24     117        (79     123        85        83        132        96        97   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Loss before income taxes

    (9,218     (10,360     (11,564     (16,802     (3,091     (6,161     (11,977     (11,016     (13,844

Income tax expense (benefit)

    49        (299     49        (1,232     51        39        80        82        118   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net loss

  $ (9,267   $ (10,061   $ (11,613   $ (15,570   $ (3,142   $ (6,200   $ (12,057   $ (11,098   $ (13,962
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 

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Index to Financial Statements
    Three Months Ended,  
    Mar. 31,
2012
    Jun. 30,
2012
    Sept. 30,
2012
    Dec. 31,
2012
    Mar. 31,
2013
    Jun. 30,
2013
    Sept. 30,
2013
    Dec. 31,
2013
    Mar. 31,
2014
 

Revenue:

                 

Perpetual license

    69     66     63     61     74     68     64     58     52

Subscription

    11        13        14        16        11        13        15        18        21   

Software support and services

    20        21        23        23        15        19        21        24        27   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total revenue

    100        100        100        100        100        100        100        100        100   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Cost of revenue:

                 

Perpetual license

    5        5        4        5        3        3        3        3        4   

Subscription

    8        8        7        6        3        4        4        4        5   

Software support and services

    19        16        17        15        8        9        9        10        10   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total cost of revenue

    32        29        28        26        14        16        16        17        19   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Gross margin

    68        71        72        74        86        84        84        83        81   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses:

                 

Research and development

    53        49        51        74        34        34        35        35        37   

Sales and marketing

    123        113        105        113        54        62        67        76        77   

General and administrative

    19        18        20        15        10        13        12        11        16   

Amortization of intangible assets

    0        0        0        0        0        0        0        0        0   

Impairment of in-process research and development

    0        0        0        0        0        0        15        0        0   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total operating expenses

    195        180        176        202        98        109        129        122        130   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating loss

    (127     (109     (104     (128     (12     (25     (45     (39     (49

Other expense (income)—net

    0        1        (1     1        0        0        0        0        0   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Loss before income taxes

    (127     (110     (103     (129     (12     (25     (45     (39     (49

Income tax expense (benefit)

    1        (3     0        (9     0        0        0        0        0   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net loss

    (128 )%      (107 )%      (103 )%      (120 )%      (12 )%      (25 )%      (45 )%      (39 )%      (49 )% 
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Quarterly Revenue Trends

Our total revenue increased, on a quarterly basis, over the nine quarters ended March 31, 2014, reflecting increasing customer adoption of our mobile IT solutions. The increase in total revenue from 2012 to 2013 was in part due to the recognition of revenue from licenses upon delivery rather than ratably over the contractual term of the related software support agreements. The quarterly revenue in the quarters ended March 31, June 30, September 30, December 31, 2013 and March 31, 2014 included $7.5 million, $6.0 million, $4.5 million, $3.1 million and $1.6 million, respectively, of perpetual license revenue relating to licenses that were delivered prior to 2013, but for which the revenue was being recognized ratably over the contractual term of the related software support agreements due to lack of VSOE for software support and services prior to January 1, 2013.

 

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Perpetual license revenue increased over the quarterly periods of 2012 due to an increase in sales of perpetual licenses resulting from an increase in market adoption of our products. The increase in 2013 was also due to the recognition of revenue from licenses that were delivered prior to 2013 as described above. The successive quarterly decreases in perpetual license revenue over 2013 were primarily due to the decreases in quarterly perpetual license revenue relating to licenses that were delivered prior to 2013.

Subscription revenue increased over the quarterly periods primarily due to sales of solutions sold under either a cloud-based delivery model or as a subscription term license for our on-premise software products.

Software support and services revenue increased over the quarterly periods as a result of increased perpetual license sales and the increase in our cumulative installed base of customers that purchased recurring software support.

Given our limited sales history, quarterly revenue trends over recent quarters may not be reliable indicators of our future revenue mix. Moreover, because we recognize revenue from perpetual licenses when delivered, assuming all other revenue recognition criteria have been met, and we recognize subscription and software support and services revenue ratably over the contractual term of the related software support agreements, quarterly changes in our mix of perpetual license revenue versus subscription and software support and services revenue may produce substantial variation in our revenue even if our sales activity remains consistent. We believe there are seasonal factors that may cause us to record higher revenue in some quarters compared to others. We believe this variability is largely due to our customers’ budgetary and spending patterns, as many customers spend the unused portions of their discretionary budgets prior to the end of their fiscal years. For example, we have historically recorded our highest level of revenue in our fourth quarter, which we believe corresponds to the fourth quarter of a majority of our customers.

Quarterly Gross Profit and Margin Trends

Quarterly gross profit and gross margin generally increased in the quarters of 2013 compared to the quarters of 2012 due primarily to economies of scale and the recognition of perpetual license revenue upon delivery rather than ratably over the contractual term of the related software support agreements. In addition, the ratable revenue recognized in 2013 and the quarter ended March 31, 2014 from sales of perpetual licenses delivered prior to 2013 had no corresponding cost of revenue. Gross margins decreased somewhat in the second, third and fourth quarters of 2013 and in the first quarter of 2014 as the amount of revenue we recognized from sales of perpetual licenses delivered prior to 2013 decreased each quarter. In the future, gross margin may fluctuate on a quarterly basis due to shifts in the mix of sales between perpetual and subscription licenses, the mix of products sold, the mix between large and small customers, the timing of revenue recognition and the extent to which we expand our global Customer Success organization and data center operations, including costs associated with third party hosting facilities.

Quarterly Operating Expense Trends

Total operating expenses generally increased for all periods presented primarily due to the addition of personnel in connection with the expansion of our business. The increase in research and development expense from the quarter ended December 31, 2012 compared to the quarter ended September 30, 2012 was due to an increase in hiring and an increase of $1.9 million in stock-based compensation expense associated with compensatory restricted stock grants made as part of our acquisitions. Sales and marketing expense increased in the quarters ended December 31, 2012 and 2013 compared to the quarters ended September 30, 2012 and 2013, primarily due to increased commission expense and third-party marketing spending as we held a number of events in the fourth quarter. Sales and marketing expense increased over 2013 and the first quarter of 2014 as we hired sales personnel to capture increasing sales opportunities and engaged in marketing programs for lead generation and various activities to promote our products. We generally would expect significant increases in commission expense in the fourth quarter of our fiscal year due to seasonally strong sales during that quarter. General and administrative expense increased in the quarter ended September 30, 2012 compared to the quarter

 

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ended June 30, 2012 due primarily to hiring and outside legal costs to support the growth of our business. General and administrative expense increased in the quarter ended June 30, 2013 compared to the quarter ended March 31, 2013 due to hiring and legal expenses to support our business growth, and litigation-related legal costs. General and administrative expense increased in the quarter ended March 31, 2014 compared to the quarter ended December 31, 2013 due to payroll-related costs as we increased headcount, higher litigation-related legal expenses, consulting expenses to supplement our finance department and outside legal expenses to support our growth in contract volume. In the quarter ended September 30, 2013, we abandoned an in-process research and development project and recorded a $3.9 million impairment loss. We generally expect our operating expenses to increase in absolute dollars as we continue to invest in future products and anticipated growth.

The benefits to income tax expense of $299,000 and $1.2 million in the quarters ended June 30, 2012 and December 31, 2012, respectively, were due to one-time benefits from the release of valuation allowances on net deferred tax liabilities associated with non-deductible intangible assets recorded as part of acquisitions.

Liquidity and Capital Resources

 

     December 31,     March 31,  
     2011     2012     2013     2013     2014  
     (in thousands)  

Cash and cash equivalents

   $ 23,758      $ 38,692      $ 73,573      $ 35,178      $ 64,444   
     Year Ended December 31,     Three Months
Ended March 31,
 
     2011     2012     2013     2013     2014  
     (in thousands)  

Cash used in operating activities

   $ (13,875   $ (23,481   $ (25,550   $ (3,208   $ (10,337

Cash used in investing activities

     (1,625     (5,386     (2,607     (496     (496

Cash provided by financing activities

     20,925        43,801        63,038        190        1,704   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net increase in cash and cash equivalents

   $ 5,425      $ 14,934      $ 34,881      $ (3,514   $ (9,129
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

At March 31, 2014, we had cash and cash equivalents of $64.4 million. Substantially all of our cash and cash equivalents is held in the United States.

In August 2012, we entered into a $10.0 million revolving line of credit with a financial institution. The revolving line of credit can be used to borrow for working capital and general business requirements, issue letters of credit, and enter into foreign exchange contracts. Revolving loans may be borrowed, repaid, and re-borrowed until August 2014. Amounts borrowed accrue interest at a floating per annum rate equal to the greater of the prime rate plus 1% or 4.25%. A default interest rate shall apply during an event of default at a rate per annum equal to 5% above the otherwise applicable interest rate. The line of credit is collateralized by substantially all of our assets, other than our intellectual property, and requires us to comply with working capital, net worth and other nonfinancial covenants, including limitations on indebtedness and restrictions on dividend distributions, among others, and our borrowing capacity is limited to our eligible accounts receivable. In December 2013, we amended our revolving line of credit with the same financial institution to increase the potential borrowing capacity to $20.0 million and extend the maturity date to August 2015. All other material terms and conditions remained the same with the exception of the added requirement that we maintain an adjusted quick ratio (defined as the ratio of current assets to current liabilities minus deferred revenue) of at least 1.15. As of March 31, 2014, we had borrowings of $3.3 million outstanding under this revolving loan facility, which were repaid in April 2014 and we were in compliance with each of the financial and non-financial covenants described above.

To date we have financed our operations primarily through private sales of equity securities. We believe that our existing cash and cash equivalents will be sufficient to meet our anticipated cash needs for at least the next 12 months. Our future capital requirements will depend on many factors including our growth rate, the timing and extent of spending to support development efforts, the expansion of sales and marketing activities, the introduction of new and enhanced products and services offerings, the continuing market acceptance of our

 

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products, any future acquisition and similar transactions and the proportion of our perpetual versus subscription sales. In the event that additional financing is required from outside sources, we may not be able to raise it on terms acceptable to us or at all. If we are unable to raise additional capital when desired, our business, operating results and financial condition would be adversely affected.

Cash Used in Operating Activities

Our primary source of cash from operating activities has been from cash collections from our customers. We expect cash inflows from operating activities to be affected by increases in sales and timing of collections. Our primary use of cash from operating activities has been for personnel costs. We expect cash outflows from operating activities to be affected by increases in sales and increases in personnel costs as we grow our business. Cash used in operating activities was $13.9 million, $23.5 million and $25.6 million in 2011, 2012 and 2013, respectively, and $3.2 million and $10.3 million in the three months ended March 31, 2013 and 2014, respectively.

In the three months ended March 31, 2013 and 2014, we used $3.2 million and $10.3 million, respectively, of cash in operating activities primarily as a result of our expansion of the sales organization and investment in marketing programs, and the addition of headcount in research and development, customer success, data center operations and our general and administrative departments, partially offset by cash received from customers. We incurred a net loss of $14.0 million in the three months ended March 31, 2014 as we increased our operating expenses 46% to $36.7 million and increased our cost of revenue 41% to $5.2 million. The net loss included non-cash charges of $3.1 million, primarily due to stock-based compensation and depreciation expense. Unfavorable changes in prepaid and liability accounts due to the payment of commission expense accrued at December 31, 2013 as well as the payment of commissions earned within the first quarter of 2014 that were offset by favorable changes in accounts receivable and deferred revenue as cash collections from our customers exceeded amounts invoiced during the quarter by $2.1 million and deferred revenue increased by $2.1 million.

In 2013, we used $25.6 million of cash for operating activities primarily as a result of the expansion of our sales organization and investment in marketing programs, and the addition of headcount in research and development, customer success and data center operations, partially offset by cash received from customers. We believe this investment is necessary to drive the long-term success of our company. We incurred a net loss of $32.5 million in 2013 as we increased our operating expenses 57% to $120.9 million and increased cost of revenue 41% to $16.5 million. The net loss included non-cash charges of $14.4 million, primarily due to stock-based compensation, depreciation expense and impairment of in-process R&D. Unfavorable changes in operating assets and liabilities, net of acquisitions, of $7.4 million increased our use of cash from operations, as growth in accounts receivable and decreases in deferred revenue was only partially offset by increases in accrued liabilities, especially payroll-related accrued expense.

In 2012, we used $23.5 million of cash for operating activities primarily as a result of our investment in product development, the expansion of our marketing and sales activities, and the related increased support infrastructure required, partially offset by cash received from customers. We incurred a net loss of $46.5 million in 2012 as we more than doubled our operating expenses to $77.0 million and increased cost of revenue 125% to $11.7 million. The net loss was partially offset by favorable changes in operating assets and liabilities, net of acquisitions, of $17.4 million, mainly due to increased deferred revenue, and non-cash charges of $5.6 million, primarily for stock-based compensation and depreciation expense.

In 2011, we used $13.9 million of cash for operating activities primarily as a result of our net loss of $25.7 million in our first full year of selling product. The net loss was partially offset by favorable changes in operating assets and liabilities, net of acquisitions, of $10.6 million, mainly due to increased deferred revenue, and non-cash charges of $1.2 million, primarily for stock-based compensation and depreciation expense.

Cash Used in Investing Activities

Our investing activities have consisted of purchases of property and equipment, a business and technology and other assets. We expect to continue to make such purchases to support continued growth of our business.

 

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Cash used in investing activities was $1.6 million, $5.4 million and $2.6 million, respectively, in 2011, 2012 and 2013, respectively, and $496,000 in the three months ended March 31, 2013 and in the three months ended March 31, 2014. In the three months ended March 31, 2013 and 2014, we purchased equipment to expand our data centers and other infrastructure to support growth. In 2013, $2.2 million of the cash used in investing activities was attributable to the purchase of equipment for the expansion of our data centers and increase in infrastructure to support our increasing headcount. In 2012, we used $3.1 million for the purchase of Push Computing, Inc., or Push, $1.9 million for the purchase of equipment and $396,000 for the purchase of intellectual property. We purchased Push and the intellectual property to provide enhanced security features in our software applications and services. Property and equipment purchases were primarily to support our employee growth and expand our data centers. In 2011, all $1.6 million of our cash used in investing activities was for the purchase of property and equipment.

Cash Provided by Financing Activities

Our financing activities have primarily consisted of proceeds from the issuance of convertible preferred stock and from the exercise of stock options.

In the three months ended March 31, 2013 and 2014, our financing activities provided $190,000 and $1.7 million of cash, respectively. Cash from financing activities in the three months ended March 31, 2014 included a net $1.0 million repayment of borrowings from our revolving line of credit, $2.0 million of proceeds from the issuance of convertible preferred stock, $1.3 million from the exercise of stock options, partially off-set by $579,000 in payments related to this offering. Cash from financing activities in the three months ended March 31, 2013 were proceeds from the exercise of stock options. In 2013, our financing activities provided $63.0 million, which included $57.7 million of net proceeds from the issuance of convertible preferred stock, $4.3 million from borrowings under our revolving line of credit and $1.0 million from the exercise of stock options. We repaid the $4.3 million of borrowings under our revolving line of credit in January 2014. In 2012, our financing activities provided $43.8 million, which included $42.3 million of net proceeds from the issuance of convertible preferred stock and $1.5 million from the exercise of stock options. In 2011, our financing activities provided $20.9 million, which included $19.9 million of net proceeds from the issuance of convertible preferred stock and $1.0 million from the exercise of stock options.

Contractual Obligations and Commitments

The following summarizes our contractual obligations and commitments as of December 31, 2013:

 

     Payments due by period  
     Total      Less than
1 year
     1-3 years      3-5 years      More than
5 years
 
     (in thousands)  

Operating lease obligations

   $ 3,552       $ 1,406       $ 1,805       $ 341       $   

Purchase obligations

     1,000         1,000                           
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Total

   $ 4,552       $ 2,406       $ 1,805       $ 341       $   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

The contractual obligations table excludes tax liabilities of $1.7 million related to uncertain tax positions because we are unable to make a reasonably reliable estimate of the timing of settlement, if any, of these future payments. In April 2014, we extended the leases of two of our facilities such that our operating lease obligations reflected in the table above will increase by $552,000, $1.0 million and $352,000 for the years ending December 31, 2014, 2015 and 2016, respectively.

 

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Off-Balance Sheet Arrangements

Through March 31, 2014, we did not have any relationships with unconsolidated organizations or financial partnerships, such as structured finance or special purpose entities that would have been established for the purpose of facilitating off-balance sheet arrangements or other contractually narrow or limited purposes.

Segment Information

We have one primary business activity and operate in one reportable segment.

Critical Accounting Policies and Estimates

Our consolidated financial statements have been prepared in accordance with U.S. generally accepted accounting principles. The preparation of these consolidated financial statements requires us to make estimates and assumptions that affect the reported amounts of assets, liabilities, revenue, expenses and related disclosures. We base our estimates on historical experience and on various other assumptions that we believe are reasonable under the circumstances. We evaluate our estimates and assumptions on an ongoing basis. Actual results may differ from these estimates. To the extent that there are material differences between these estimates and our actual results, our future financial statements will be affected.

The critical accounting policies requiring estimates, assumption and judgments that we believe have the most significant impact on our consolidated financial statements are described below.

Revenue Recognition

We derive revenue principally from software-related arrangements consisting of perpetual software licenses, post-contract customer support for such licenses (PCS or software support) including when and if available updates, and professional services such as consulting and training services. We also offer our software as term-based licenses and cloud-based arrangements. In addition, we install our software on servers that we ship to customers.

We begin to recognize revenue when (i) persuasive evidence of an arrangement exists, (ii) delivery has occurred or services have been provided, (iii) the sales price is fixed and determinable, and (iv) collection of the related receivable is probable. If collection is not considered probable, revenue is recognized only upon collection.

Signed agreements, including by electronic acceptance, are used as evidence of an arrangement. Delivery is considered to occur when we provide the customer a license key to download the software. Delivery of a hardware appliance, or appliance, is considered to occur when title and risk of loss has transferred to the customer, which typically occurs when appliances are delivered to a common carrier. Delivery of services occur when performed.

Prior to January 1, 2013, we had not established vendor specific objective evidence, VSOE, of fair value for any of the elements in our multiple-element arrangements. As of January 1, 2013, we determined that we had sufficient history to establish VSOE of fair value for PCS and professional services. Prior to January 1, 2013, we did not have VSOE of fair value for our software-related undelivered elements due to limited history of stand-alone sales transactions and inconsistency in pricing. We established VSOE of fair value when we had a substantial majority of stand-alone sales transactions of software support and services pricing within a narrow pricing band. In our VSOE analysis, we generally include stand-alone sales transactions completed during a rolling 12 month period unless a shorter period is appropriate due to changes in our pricing structure.

We typically enter into multiple-element arrangements with our customers in which a customer may purchase a combination of software on a perpetual or subscription license, PCS, and professional services. The professional services are not considered essential to the functionality of the software. All of these elements are

 

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considered separate units of accounting. Our standard agreements do not include rights for customers to cancel or terminate arrangements or to return software to obtain refunds.

We use the residual method to recognize revenue when a perpetual license arrangement includes one or more elements to be delivered at a future date provided the following criteria are met: (i) VSOE of fair value does not exist for one or more of the delivered items but exists for all undelivered elements, (ii) all other applicable revenue recognition criteria are met and (iii) the fair value of all of the undelivered elements is less than the arrangement fee. VSOE of fair value is based on the normal pricing practices for those products and services when sold separately by us and contractual customer renewal rates for post-contract customer support services. Under the residual method, the fair value of the undelivered elements is deferred and the remaining portion of the arrangement fee is recognized as revenue and if evidence of the fair value of one or more undelivered elements does not exist, the revenue is deferred and recognized when delivery of those elements occurs, when fair value can be established, or ratably over the PCS period if the only undelivered element is PCS—we refer to these deferred revenue elements as the “Deferred Portion.”

Revenue from subscriptions to our on-premise term licenses, arrangements where perpetual and subscriptions to our on-premise term licenses are sold together, and subscriptions to our cloud service are recognized ratably over the contractual term for all periods presented and are included as a component of subscription revenue within our consolidated statement of operations. We refer to arrangements where perpetual and subscriptions to our on-premise term licenses are sold together as “Bundled Arrangements.”

Occasionally, we enter into multiple-element arrangements with our customers in which a customer may purchase a combination of software on a perpetual or term basis, PCS, professional services, and appliances. We generally provide the appliances and software upon the commencement of the arrangement and provide software-related elements throughout the support period. We account for appliance-bundled arrangements under the revised accounting standard related to multiple-element arrangements, Accounting Standard Update, or ASU, No. 2009-13, Multiple Element Arrangements , and determine the revenue to be recognized based on the standard’s fair value hierarchy and then determine the value of each element in the arrangement based on the relative selling price of the arrangement. Amounts related to appliances are generally recognized upon delivery with the remaining consideration allocated to software and software-related elements, which are recognized as described elsewhere in this policy. Appliance revenue was less than 10% of total revenue for all periods presented and is included as a component of perpetual license revenue within our consolidated statement of operations.

Sales made through resellers are recognized as revenue upon sell-through to end customers.

Shipping charges and sales tax billed to partners are excluded from revenue.

Revenue from PCS is recognized ratably over the support term and is included as a component of software support and service revenue within the consolidated statement of operations.

Revenue related to professional services is recognized upon delivery and is included as a component of software support and services revenue within the consolidated statement of operations.

Prior to establishing VSOE of fair value for PCS and professional services on January 1, 2013, we recognized revenue for multiple element software and software-related arrangements ratably from the date of service commencement over the contractual term of the related PCS arrangement. After January 1, 2013, the deferred revenue related to these arrangements continues to be recognized ratably over the remaining contractual term of the PCS arrangement. Approximately $21.1 million of perpetual license revenue in 2013 related to sales made prior to January 1, 2013. As of December 31, 2013, the amount of unrecognized deferred revenue associated with licenses delivered prior to January 1, 2013, was approximately $7.3 million, of which $5.1 million is expected to be recognized in 2014 and $2.2 million is expected to be recognized after 2014.

 

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We allocated the revenue from all multiple-element arrangements entered into prior to the establishment of VSOE of fair value for our PCS and professional services to each respective revenue caption using our best estimate of value of each element based on the facts and circumstances of the arrangements, our go-to-market strategy, price list and discounts from price list as applicable. We believe that the allocation between the revenue captions allows for greater transparency and comparability of revenue from period to period even though VSOE of fair value may not have existed at that time.

Stock-Based Compensation

Stock-based compensation costs related to restricted stock and stock options granted to employees are measured at the date of grant based on the estimated fair value of the award, net of estimated forfeitures. We estimate the grant date fair value, and the resulting stock-based compensation expense, using the Black-Scholes option-pricing model. We recognize compensation costs for awards with service and performance vesting conditions on an accelerated method under the graded vesting method over the requisite service period of the award. For stock options or restricted stock grants with no performance condition, we recognize compensation costs on a straight-line basis over the requisite service period of the award, which is generally the vesting term of four years.

The Black-Scholes option-pricing model requires the use of highly subjective assumptions which determine the fair value of stock-based awards.

The assumptions used in our option-pricing model represent management’s best estimates. These estimates are complex, involve a number of variables, uncertainties and assumptions and the application of management’s judgment, so that they are inherently subjective. If factors change and different assumptions are used, our stock-based compensation expense could be materially different in the future.

These assumptions are estimated as follows:

 

    Fair Value of Common Stock . Because our stock is not publicly traded, we must estimate its fair value, as discussed in “Common Stock Valuations” below.

 

    Risk-Free Interest Rate . We base the risk-free interest rate used in the Black-Scholes valuation model on the implied yield available on U.S. Treasury zero-coupon issues with an equivalent remaining term of the options for each option group.

 

    Expected Term . The expected term represents the period that our stock-based awards are expected to be outstanding. Because of the limitations on the sale or transfer or our common stock as a privately held company, we do not believe our historical exercise pattern is indicative of the pattern we will experience as a publicly traded company. We have consequently used the Staff Accounting Bulletin, or “SAB” 110, simplified method to calculate the expected term, which is the average of the contractual term and vesting period. We plan to continue to use the SAB 110 simplified method until we have sufficient trading history as a publicly traded company.

 

    Volatility . We determine the price volatility factor based on the historical volatilities of our peer group as we did not have a sufficient trading history for our common stock. Industry peers consist of several public companies in the technology industry that provide similar services with comparable characteristics including enterprise value, risk profiles and position within the industry. We intend to continue to consistently apply this process using the same or similar public companies until a sufficient amount of historical information regarding the volatility of our own common stock share price becomes available, or unless circumstances change such that the identified companies are no longer similar to us, in which case, more suitable companies whose share prices are publicly available would be utilized in the calculation.

 

    Dividend Yield . The expected dividend assumption is based on our current expectations about our anticipated dividend policy. We currently do not expect to issue any dividends.

 

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In addition to assumptions used in the Black-Scholes option-pricing model, we must also estimate a forfeiture rate to calculate the stock-based compensation for our awards. We will continue to use judgment in evaluating the assumptions related to our stock-based compensation on a prospective basis. As we continue to accumulate additional data, we may have refinements to our estimates, which could materially impact our future stock-based compensation expense.

The fair value of the employee stock options was estimated using the following assumptions for the periods presented:

 

     Year Ended December 31,    Three Months
Ended March 31,
     2011    2012    2013    2013    2014

Expected dividend yield

              

Risk-free interest rate

   1.1%–3.3%    1.1%–1.9%    1.0%–1.9%    1.0–1.1%    1.9–2.1%

Expected volatility

   55%–67%    51%–57%    52%–53%    52–53%    54–56%

Expected life (in years)

   5.4–6.2    5.0–6.5    5.9–6.3    6.0–6.2    5.6–6.5

For 2011, 2012 and 2013, stock-based compensation expense was $753,000, $4.3 million and $8.5 million, respectively. For the three months ended March 31, 2013 and 2014, stock-based compensation expense was $2.3 million and $2.4 million, respectively. As of March 31, 2014, we had approximately $26.9 million of total unrecognized compensation expense, net of related forfeiture estimates, which we expect to recognize over a weighted-average period of approximately three years.

The intrinsic value of all outstanding options as of March 31, 2014 was $         million based on the estimated fair value of our common stock of $         per share, the midpoint of the price range set forth on the cover of this prospectus.

Common Stock Valuations

Our board of directors intends all options granted to be exercisable at a price per share not less than the per share fair value of our common stock underlying those options on the date of grant. The estimated fair value of our common stock was determined at each valuation date in accordance with the guidelines outlined in the American Institute of Certified Public Accountants Practice Aid, Valuation of Privately-Held-Company Equity Securities Issued as Compensation. Our board of directors, with the assistance of management, developed these valuations using significant judgment and taking into account numerous factors, including developments at our company, market conditions and contemporaneous independent third-party valuations.

Depending on whether stock options were granted near periods in which we also had a preferred stock issuance, the valuations of our common stock were back-solved for the common stock equity value using the Option Pricing Method, or OPM backsolve method, the multi-period discounting method, probability-weighted expected return method, or PWERM, or a combination thereof.

The OPM treats the rights of the holders of preferred and common stock as equivalent to call options on any value of the enterprise above certain break points of value based upon the liquidation preferences of the holders of preferred stock, as well as their rights to participation and conversion. Thus, the estimated value of the common stock can be determined by estimating the value of its portion of each of these call option rights. The OPM backsolve method derives the implied equity value of a company from a recent transaction involving the company’s own securities issued on an arms-length basis.

The multi-period discounting approach values the business based on the future benefits that will accrue to it, with the value of future benefits discounted back to a present value at an appropriate discount rate. The discounted cash flow analysis forecasts future revenue and free cash flow, or net operating profit after tax from continuing operations, associated with those revenues.

 

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The PWERM is a scenario-based analysis that estimates the value per share based on the probability-weighted present value of expected future investment returns, considering each of the possible outcomes available to us, as well as the economic and control rights of each stock class.

From January 1, 2014 to March 31, 2014, we issued stock options to purchase 4,789,620 shares of common stock and 2,813 shares of restricted stock with an aggregate fair value of $13.5 million that we generally expect to recognize as stock-based compensation expense over approximately four years. Some of the stock options contain performance conditions. The fair value of our company has risen over the past year; because the fair value of the underlying stock is an important factor in valuing stock options, the compensation expense associated with option grants will rise in 2014 as we continue to grant additional options to our employees.

Following the closing of this offering, the fair value of our common stock will be determined based on the closing price of our common stock on the NASDAQ Global Select Market.

Valuation of Intangible Assets

All intangible assets with finite lives are amortized on a straight-line basis over their estimated remaining economic lives, ranging from three to five years. We test for impairment of our goodwill annually, or more frequently if indicators of potential impairment arise. We operate in a single reporting unit and the estimated fair value of the reporting unit is substantially in excess of its carrying value.

Recent Accounting Pronouncements

In February 2013, the FASB issued guidance which addresses the presentation of amounts reclassified from accumulated other comprehensive income. This guidance does not change current financial reporting requirements, instead an entity is required to cross-reference to other required disclosures that provide additional detail about amounts reclassified out of accumulated other comprehensive income. In addition, the guidance requires an entity to present significant amounts reclassified out of accumulated other comprehensive income by line item of net income if the amount reclassified is required to be reclassified to net income in its entirety in the same reporting period. Adoption of this standard is required for periods beginning after December 15, 2012 for public companies. This new guidance impacts how we report comprehensive income only, and had no effect on our results of operations, financial position or liquidity upon its required adoption on January 1, 2013.

In July 2012, the FASB issued ASU No. 2012-02, Intangibles Goodwill and Other (ASC Topic 350): Testing Indefinite-Lived Intangible Assets for Impairment . ASU No. 2012-02 amends prior indefinite-lived intangible asset impairment testing guidance. Under ASU No. 2012-02, the Company has the option to first assess qualitative factors to determine whether it is more likely than not (a likelihood of more than 50%) that an indefinite-lived intangible asset is impaired. If, after considering the totality of events and circumstances, an entity determines it is more likely than not that an indefinite-lived intangible asset is not impaired, then calculating the fair value of such asset is unnecessary. ASU No. 2012-02 is effective for the year ending December 31, 2014.

Quantitative and Qualitative Disclosures about Market Risk

Foreign Currency Exchange Risk

Our sales contracts are primarily denominated in U.S. dollars. A portion of our operating expenses are incurred outside the United States and are denominated in foreign currencies and are subject to fluctuations due to changes in foreign currency exchange rates, particularly changes in the British Pound Sterling and Euro. Additionally, fluctuations in foreign currency exchange rates may cause us to recognize transaction gains and losses in our statement of operations. To date, foreign currency transaction gains and losses have not been material to our financial statements, and we have not engaged in any foreign currency hedging transactions. As our international operations grow, we will continue to reassess our approach to managing the risks relating to fluctuations in currency rates.

 

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Interest Rate Risk

We had cash and cash equivalents of $38.7 million and $73.6 million as of December 31, 2012 and 2013, respectively, and $64.4 million at March 31, 2014, consisting of bank deposits and money market funds. Such interest-earning instruments carry a degree of interest rate risk. To date, fluctuations in interest income have not been significant. We also had total outstanding debt of $3.3 million under our revolving line of credit as of March 31, 2014, which we repaid in April 2014.

We do not enter into investments for trading or speculative purposes and have not used any derivative financial instruments to manage our interest rate risk exposure. We have not been exposed to, nor do we anticipate being exposed to, material risks due to changes in interest rates. The interest rate on a significant majority of our outstanding debt is variable, which also reduces our exposure to these interest rate risks. A hypothetical 10% change in interest rates during any of the periods presented would not have had a material impact on our financial statements.

 

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BUSINESS

Overview

We invented a purpose-built mobile IT platform for enterprises to secure and manage mobile applications, content and devices while providing their employees with device choice, privacy and a native user experience. Customers use our platform as the technology foundation on their journey to become “Mobile First” organizations, embracing mobility as a primary computing platform for their employees. Mobile First organizations transform their businesses by giving their employees secure access to critical business applications and content on devices employees want with a native user experience they love. Our platform is extensible and fosters a growing ecosystem of application developers and technology partners who augment the functionality and add value to our platform, creating positive network effects for our customers, our ecosystem and our company.

The adoption of mobile technology is a disruption of historic proportions and has outpaced earlier transitions such as mainframe to PCs and client/server to the Internet. IT departments are often challenged to provide users the benefits of mobility, while simultaneously satisfying enterprise requirements. Users want to access business applications, or apps, and corporate content on their favorite smartphone and tablet with the same ease of use they experience on those devices in their personal lives. Users also expect their privacy to be preserved when using their personal devices at work. As a result, IT must satisfy new requirements, including enforcing mobile security, defining mobile management and compliance policies, supporting multiple, rapidly evolving mobile operating systems, enabling both corporate-owned and user-owned devices and mobilizing enterprise applications and content, all while ensuring compatibility with existing IT infrastructure.

Our mobile IT platform addresses the requirements of the mobile era by allowing enterprises to protect corporate data, deliver apps and content, and give users choice of popular mobile devices. Our architecture promotes employee productivity, separates personal data from corporate data, provides a native user experience and gives IT the ability to define security and management policies independent of the device. We enable corporate-owned, bring your own device (BYOD) and mixed device ownership environments.

Our business model is based on winning new customers, expanding sales within existing customers, upselling new products and renewing subscriptions and software support agreements. We win customers using a sales force that works closely with our channel partners, including resellers, service providers and system integrators. We have experienced rapid growth in our customer base, having sold our platform to over 6,000 customers since 2009. Our strategy is based on our existing customers expanding the number of mobile device licenses or subscriptions purchased to facilitate their Mobile First journey. The group of our customers that first bought our products in 2010 subsequently purchased through December 31, 2013 over five times the initial number of mobile device licenses. We enhance the value of our platform by introducing additional products and upselling these additional products to our customers. For example, in late 2012, we extended our platform with new application containerization and content products, including Docs@Work and AppConnect. Our global Customer Success organization creates highly satisfied customers, leading to additional sales and renewals of subscription and software agreements. In 2013, we generated nearly half of our gross billings from recurring sources. Our renewal rate, determined on a device basis, was greater than 90% for software support agreements and subscription licenses for 2013.

We offer our customers the flexibility to use our software as a cloud service or to deploy it on-premise. They can also choose from various pricing options including subscription and perpetual licensing and pricing based on the number of users or devices. We target customers of all sizes across a broad range of industries including financial services, government, healthcare, legal, manufacturing, professional services, retail, technology and telecommunications, and none of these industry verticals accounted for more than 20% of our gross billings in the two year period ended 2013. As of December 31, 2013, we have sold our solutions to over 6,000 customers worldwide including over 350 of the Global 2000. As of April 10, 2014, our customers in the Forbes Global 2000 for 2013 included five of the top six aerospace and defense firms, four of the top five pharmaceuticals companies, four of the top six railroad, air courier and other transportation firms, five of the top six electric utilities and all of the top five auto and truck manufacturers. As of April 10, 2014, our international customers in the Forbes Global

 

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2000 for 2013 included the top five German firms and three of the top five Italian, Spanish, Swiss and U.K. firms. No customer accounted for more than 5% of our total revenue in 2013, or the three months ended March 31, 2014.

We have experienced rapid growth in recent periods. Our gross billings were $27.4 million, $68.0 million and $100.8 million in 2011, 2012 and 2013, respectively, representing growth rates of 148% from 2011 to 2012 and 48% from 2012 to 2013. Our gross billings were $22.6 million and $30.3 million, in the three months ended March 31, 2013 and 2014, respectively, representing a growth rate of 34%. Our total revenue was $13.9 million, $40.9 million, $105.6 million, $25.8 million and $28.2 million in 2011, 2012 and 2013 and the three months ended March 31, 2013 and 2014, respectively. Excluding $21.1 million, $7.5 million and $1.6 million, respectively, of revenue recognized in 2013 and the three months ended March 31, 2013 and 2014 from perpetual licenses delivered prior to 2013, our total revenue was $84.5 million, $18.3 million and $26.7 million, in 2013 and the three months ended March 31, 2013 and 2014, respectively. We have incurred net losses of $25.7 million, $46.5 million, $32.5 million and $14.0 million, respectively, in 2011, 2012 and 2013 and the three months ended March 31, 2014. See “Selected Consolidated Financial Data—Key Metrics” for more information and a reconciliation of gross billings to total revenue.

Industry Background

The proliferation of smartphones and tablets has transformed the way users interact with applications and content in their personal lives. Apps have become an important way that users conduct commerce, manage their lives and access content. Users are also becoming increasingly self-sufficient with mobile technology. Having benefitted from this transformation in their personal lives, users increasingly demand a similar mobile experience at the workplace. This is pressuring global enterprise IT organizations to enable access to apps, content and critical business processes on mobile devices, creating a better user experience.

 

    Mobility is a Transformation of Historic Proportions. Past significant technology transitions including the migrations from mainframe to PCs and client/server to the Internet affected enterprises of all sizes in every industry. We believe we are in the early stages in the emergence of mobility, which is already changing the way people work, impacting IT architectures and altering the technology industry landscape.

 

    Adoption of Mobile is Outpacing Previous IT Transitions . The adoption of mobile technology has significantly outpaced previous technology transitions. In a short period of time, smartphones, tablets and mobile applications have seen broad proliferation. According to IDC, there were 1.2 billion smartphones and tablets shipped in 2013, of which 218 million were business-use smartphones and commercial-use tablets. IDC also estimated that 88 billion mobile applications were downloaded worldwide in 2013, representing a 102% compounded annual growth rate from 11 billion mobile applications downloaded worldwide in 2010. The rapid penetration of mobile technology in the workplace has challenged IT organizations to keep pace.

 

    We Have Entered the Mobile First Era. The transition to mobile has created an environment in which enterprise users expect access to critical applications and sensitive content anytime and anywhere, creating new challenges for IT. Companies are responding to this challenge by increasingly embracing mobility as a primary computing platform. Mobile First organizations can transform their businesses by giving their users secure access to critical business processes on devices that they want with a native user experience. By allowing users to be productive on smartphones and tablets, these organizations can benefit from increased user engagement and optimized business processes.

 

    Mobile Requires a New Infrastructure and Organization. Similar to the disruption of the mainframe market by PCs, we believe that the rapid adoption of mobile IT is ushering in a new enterprise IT platform purpose-built for the mobile era. A mobile IT platform provides users with secure access to the applications and content they need, wherever they are, on devices of their choosing and allows IT to secure and manage corporate data while preserving ease of use. This results in the creation of a new IT team that is tasked to drive mobile technology and is unbounded by existing vendor relationships.

We believe that organizations that want to undertake the Mobile First journey will adopt a mobile IT platform.

 

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Limitations of Legacy Approaches

The mobile transformation is happening at a rapid pace and at massive scale, exposing many issues with traditional approaches to managing and securing enterprise data and computers in the enterprise:

 

    Reliance on Single-OS Architectures. IT has traditionally taken an operating system-specific approach to security. Legacy device-centric, single-OS architectures are challenged to manage at scale the heterogeneous environment created by the diversity and rapid release of consumer mobile devices and operating systems. These limitations require that mobile IT architecture move away from securing and managing single-OS PCs and instead secure the corporate data, apps and content independent of the device and operating system.

 

    Inability to Control OS Upgrades. Traditionally, IT unilaterally managed the PC environment and controlled the availability and cadence of upgrades, which were often at a pace measured in years. In a multi-OS world, IT no longer controls the rate of adoption, as new mobile operating systems are released faster than other enterprise technologies and users choose when to upgrade to the latest version. Since 2007, there have been 13 major releases for iOS and eight major releases for Android operating systems, while the Windows desktop operating system has had three major releases in the same period. Legacy approaches were not designed for the rate of these changes.

 

    Legacy Security and Management Systems Not Designed For Mobile. Legacy security and management systems are composed of many layers such as patch management tools, virtualization products, and numerous security, compliance and application management technologies, resulting in a complex and costly architecture. Each of these layers is focused on performing a specific task that is either unnecessary or unfeasible to retrofit in the mobile world.

 

    Challenges Managing New Device Ownership Models. In the PC era, IT had control over corporate desktops and laptops, with the ability to “wipe and re-image” to enforce security and compliance policies. This approach is not viable when a device contains both business and personal data. Legacy systems were not designed to support both corporate-owned and BYOD approaches.

 

    Limited Ability to Secure and Manage Applications. Legacy approaches are limited in their ability to provide IT with the infrastructure and controls required to secure and manage the rapid proliferation of mobile apps and content while simultaneously providing an acceptable mobile user experience. Familiar app store approaches for managing and distributing apps in consumer environments are not readily available from legacy vendors for use in the enterprise and across operating systems.

 

    Conflicting Interests of Legacy Vendors. Given the diversity of mobile devices in the enterprise today, most enterprises operate in a multi-OS world. The PC and operating system manufacturers would have to provide support for competing devices or operating systems in addition to their own. Since most vendors are vested in promoting their own devices and operating systems, their interests are often not aligned with those of enterprise IT.

Requirements of a Mobile IT Platform

IT and user requirements are often at odds with each other. A new generation of mobile IT platforms must simultaneously address the requirements of users and IT departments in an integrated fashion.

Key Requirements for Users

Today’s users are vastly more knowledgeable about devices and applications than they were in the past. Enterprise users are demanding a mobile experience that is relevant to their business needs and is comparable to the consumer experience they are accustomed to in their everyday lives. We believe a mobile IT platform must address the following user requirements:

 

   

Choice of Devices and Operating System. Users are demanding the ability to choose their own devices, use them for work and change them as often as they wish. The ongoing and rapid innovation

 

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in mobile technology results in new devices in different form factors with increased functionality and power being introduced to the market each year. 90% of American workers use their own smartphones for work, according to a study conducted by a network of Cisco partners.

 

    Availability of Apps and Content for Improved Productivity. Users want to use apps that are familiar to them, such as their favorite cloud-based collaboration and storage tools. They also want to use public and company-built applications that improve productivity and easily gain access to corporate content and documents.

 

    Preservation of Privacy. Users want to ensure that enterprise IT cannot access or delete their personal information. In addition, relevant global privacy and data protection rules and regulations relating to access to and other processing of personal data continue to evolve. In the United States, these rules and regulations include requirements governing employers’ access to employee personal communications (such as the federal Electronic Communications Privacy Act and state laws governing employees’ expectation of privacy in their communications), as well as requirements that govern the safeguarding of the privacy and security of certain personal data (such as the Health Insurance Accountability and Portability Act governing health data, the Gramm-Leach-Bliley Act governing financial data, federal regulations and guidance implementing these laws, and state laws governing the security of personal information and breach notification requirements). Foreign data security and privacy requirements include the EU Data Protection Directive 95/46/EC established in the European Economic Area and Switzerland and local laws implementing the Directive, such as Germany’s Federal Data Protection Act. As a result, addressing privacy concerns is one of the most important factors in user adoption of corporate BYOD programs.

 

    Ease of Use. Users increasingly expect to have access to their corporate apps and content on their device in a way that does not disrupt the native user experience.

Key Requirements for IT

IT departments are responsible for providing technology that enables users to be more productive and safeguards enterprise data. IT departments have often prioritized security over usability. We believe a mobile IT platform must address the following requirements to satisfy the needs of IT departments:

 

    Security and Compliance. In a world where people use their personal devices for work, IT requires a method to secure corporate data while preserving the privacy of personal information and allowing users to use their personal applications. Traditional enterprise IT solutions have enforced security policies and attempted to protect enterprise data by severely limiting functionality and application usage.

 

    Multi-OS Support at Scale. IT requires a mobile IT platform capable of supporting users and devices at global enterprise scale across a variety of rapidly evolving mobile operating systems and next-generation laptop operating systems such as Windows 8.1 and OS X. In the past, IT controlled the desktop and was able to migrate, patch and upgrade PCs that typically ran a single operating system according to a set schedule. In a mobile world, mobile devices are running various, constantly evolving operating systems including iOS, Android and Windows Phone, and consumers adopt new versions of operating systems immediately and outside of IT control.

 

    Access Control and Authentication. IT needs a centralized enforcement mechanism to enable access control and authentication to apps and content for users with devices that are most often located outside of the corporate firewall. Traditional VPN infrastructure was not designed for the application level access that is more efficient in a mobile environment.

 

    Business Enablement. IT needs to be able to provide users with access to email, mobile applications, web resources and the content that enables them to be productive on mobile devices. In a world where users download applications of their own choosing, IT’s role is to provide users with a secure method for downloading the apps that improve their productivity. IT also needs to enable users to securely access enterprise content repositories and to use their favorite cloud-based collaboration and storage tools with security and compliance.

 

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    Ease of Integration. Enterprises have invested significant capital to develop and sustain their IT infrastructure. IT departments need a mobile IT platform that can quickly, cost-effectively and easily integrate with their existing directory, security, content and management infrastructure. In addition, IT requires the flexibility to use a mobile IT platform as a cloud service or deploy it on-premise.

 

    Customer-Defined Privacy Framework . Employee adoption of BYOD initiatives depends on the credible and clear separation of enterprise applications and data and personal information on the device, as well as the privacy of such data. Our platform enables customers to customize their privacy policies and support BYOD initiatives. We provide mobile device management (MDM) capabilities to enable customers to selectively wipe business data on a user’s device, including business email, apps, content, settings, and certificates, without wiping personal content contained on the device. Without a mobile IT solution such as ours, if a device is lost or compromised, the IT administrator’s only option would be to wipe the entire device of all personal and corporate content. Our platform, on the other hand, allows customers to apply more granular controls, whether with regard to viewing data or wiping data, than would otherwise be possible. With this granular privacy framework, the IT administrator can both alleviate user privacy concerns and lessen the customers’s burden of complying with a wide range of privacy laws.

Our Solution—The MobileIron Platform

We invented a purpose-built mobile IT platform for enterprises to secure and manage mobile applications, content and devices while providing their employees with device choice, privacy and a native user experience. Customers use our platform as the technology foundation on their journey to become Mobile First organizations, embracing mobility as a primary computing platform. Mobile First organizations transform their businesses by giving their users secure access to critical business applications and content on devices users want with the native user experience they expect. Our mobile IT platform is architected so that IT can define policies protecting enterprise data in real time both on the device and as it moves between the devices and enterprise systems. Our platform enables application developers to secure their mobile apps in order to make them enterprise-ready. Technology vendors leverage our platform extensibility to integrate their existing products and solutions to augment them with mobile IT functionality. IT organizations use our platform application programming interfaces, or APIs, to integrate our mobile IT platform with their existing IT infrastructure.

 

LOGO

 

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Our mobile IT architecture is composed of three integrated and distributed software components and enables an ecosystem of mobile applications and technology partners. We provide customers with the flexibility of deploying our platform as a cloud-based service or on-premise.

The software components of our platform include MobileIron Core, MobileIron Client and MobileIron Sentry. Core integrates with backend enterprise IT platforms such as Active Directory and allows IT to set the policy and configurations of the mobile devices, applications, and content. Our Client software is downloaded by users onto their mobile devices, enforcing configuration and security policies set by the IT department. Sentry is an in-line gateway that manages, encrypts and secures the traffic between the mobile device and back-end enterprise systems. Each component is distributed to accommodate corporate IT environments, but integrated into a single solution for a simplified management experience.

Customers, application vendors and technology vendors leverage our extensible interfaces to add value to our platform, and in turn, mobilize and secure their applications and content. AppConnect allows application vendors and customers to build apps that can be secured and managed by MobileIron. Technology Alliance partners develop software integrations with their products and solutions by leveraging our APIs. IT organizations utilize our APIs to integrate with their existing infrastructure, provide customized reporting and develop customized workflows to support their business processes.

Not only is our platform providing value to users and corporate IT, it is designed and built with security as a central theme across all three components. Our platform utilizes FIPS 140-2 cryptographic modules which are required by government agencies and are desirable for highly regulated and security conscious customers.

How We Provide Value to Users

Our mobile IT platform provides value to enterprise users in the following ways:

 

    Device and OS Choice. We offer broad support for mobile devices, allowing users to choose the device and operating system they want and enabling IT to provide support for those devices. Our platform is focused on providing a native user experience across popular mobile operating systems including iOS, Android and Windows Phone.

 

    Platform for App Selection. Our mobile IT platform supports mobile apps securely on mobile devices. We enable users to easily download and receive automatic configuration settings of customer-developed and third-party apps through our enterprise app storefront that combines the user experiences found in the consumer world with enterprise requirements.

 

    Mobile Access to Enterprise Content from Anywhere. Our platform enables user access to internal websites and web applications, as well as enterprise content and document repositories from anywhere, including outside the enterprise firewall. Users can also utilize popular cloud-based collaboration and storage tools for business use.

 

    Trust and Privacy. Our solution allows users to maintain the privacy of their personal information regardless of their access to enterprise content and apps on the same device. We do so by separating personal and business information on the device so that global enterprises can secure the latter without compromising the privacy of the former, including personal emails, text messages, contacts, photos, videos and voicemails. We pioneered selective wipe technology that allows companies to remove enterprise content and apps, but leave personal information such as pictures and music alone.

 

    Native User Experience. We understand the importance of the native user experience and the user’s desire to choose their own device. Our platform protects corporate data while maintaining the user experience that is native on their device. We enable users to be the administrators of their own devices by providing self-service functionality to maximize control over their user experience. Users are able to register and manage their own devices and can lock, unlock, replace, wipe, locate and retire their devices without IT support or intervention.

 

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How We Provide Value to IT

We architected our mobile IT platform to support from the simplest to the most difficult and complex mobile requirements of an IT department. Our solutions allow organizations to navigate the Mobile First journey by enabling IT to secure devices, apps and content. Our platform enables:

 

    Effective Data Security and Compliance. Our platform enables IT managers to secure corporate data on mobile devices. Our solution is designed to meet the rigorous and ever-evolving security demands of a wide range of enterprises, while preserving the native device experience for users. We enable a clear separation of personal and corporate data on devices with data loss prevention, or DLP, for data at rest and data in motion. Our layered security model allows organizations to secure enterprise data and services in real time utilizing existing identity management infrastructure including certificate authorities without impacting the personal use of the mobile device. For example, we provide policy enforcement around password, encryption and lost device protection as well as audit, reporting and logging capabilities to support compliance policies. Additionally, our platform can also detect when a mobile operating system has been compromised, such as a jail-broken iOS device or a rooted Android device. We also provide secure tunneling to facilitate encrypted communications even when devices are connected to enterprise data through untrusted networks.

 

    Multi-OS Management at Scale. Using our platform, global enterprises can support user choice of devices and line of business demands for new devices and operating systems. We enable the support of both corporate and personal devices by offering multi-OS management with highly configurable security and privacy policy settings in a secure and stable environment. Our platform provides a native user experience across mobile operating systems including iOS, Android and Windows Phone. We also provide support for next-generation laptop operating systems such as Windows 8.1 and OS X, because these operating systems have management interfaces similar to mobile operating systems. We enable IT to embrace mobile operating system upgrades promptly after each is released. For example, we provided support for iOS 7 on the same day that it was released to the public, ensuring that enterprise applications and content continued to work.

 

    Enhanced Productivity with App Management and Content Integration. Our platform enables the comprehensive management of mobile apps, web resources and content for business users. Through the built-in capabilities of our platform, IT can create a private enterprise app storefront to make apps available to their employees, who can then securely download them to their devices. We enable IT to secure and manage apps from initial launch until the app is removed from the device or retired. Our solution replicates the consumer experience while meeting an organization’s security requirements. With our platform, IT can mobilize existing enterprise content repositories such as SharePoint, enterprise file shares and document stores and provide secure mobile access to enterprise web apps. In addition, IT can offer commercially available collaboration and storage tools while meeting corporate security and compliance requirements.

 

    Deployment and Pricing Flexibility. Our customers can choose between using our platform as a cloud service or deploying it on-premise. Our cloud service provides IT with the simplicity and deployment flexibility of a cloud service. Other benefits of our cloud service include reduced operational costs due to minimized IT administration, quick activation, global availability, scalability, rapid software updates and the ability to integrate with existing infrastructure. When deployed on-premise, our platform is designed to be easy to install. We also offer the flexibility to choose between pricing models, which include subscription or perpetual licensing options.

 

    Cost-Effective and Easy Integration. Our platform integrates with existing IT infrastructure including Active Directory, lightweight directory access protocol, or LDAP, directories, certificate authorities, load balancers, as well as enterprise messaging and content repositories. We provide IT with cost-effective and easy-to-implement APIs to integrate our platform with their existing workflow, management and technology infrastructure. In addition, our Technology Alliance partnership program allows leading technology vendors to extend our platform with security, access control, business intelligence and network analytics products.

 

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    Comprehensive Platform to Enable the Mobile First Journey. Mobile First organizations embrace mobile IT as their primary IT architecture in order to transform their business and increase their competitiveness. Our platform enables our customers to transition to mobile as a primary computing platform throughout all stages of the Mobile First journey, from device enablement and security to managed content and applications.

Our Market Opportunity

Our mobile IT platform is designed to provide IT professionals with the solution they need to mobilize key business processes and secure corporate data, empowering users and enabling organizations to become Mobile First.

We estimate that the size of the global mobile IT market will be $27 billion for 2014 and will grow to approximately $49 billion in 2017, based on the projected number of smartphones and tablets to be used in enterprises, multiplied by the estimated amount that enterprises will spend annually to secure and manage corporate email, data and applications on those devices. According to IDC, 280 million business-use smartphones and commercial-use tablets will be shipped in 2014 with 480 million of such devices expected to be shipped in 2017. Based on a two-year device replacement cycle, we estimate a global installed base of 498 million smartphones and tablets in 2014 growing to 887 million by 2017, representing a compounded annual growth rate of 21%. Gartner estimated in 2012 that the total cost of mobile IT management software is approximately $55 per device annually. We believe the costs to secure and manage enterprise mobility will grow as enterprises transform their businesses into Mobile First organizations.

We believe that as enterprises make the transition to mobile, an increasing number of dollars will be shifted away from the PC ecosystem and invested into technologies that enable enterprise users to do their work on mobile devices. As the world moves towards Mobile First, we believe our platform enables us to own a strategic position in the enterprise architecture. Our opportunity is to be the core platform inside the enterprise IT architecture for delivering mobility.

Our Competitive Strengths

We pioneered many of the innovations in the mobile IT landscape. We differentiate ourselves from our competitors through the following competitive strengths:

 

    Comprehensive Solution for the Transition to a Mobile First Organization. We believe that most organizations are at some stage along a phased adoption of mobile technology and will require a mobile IT platform to successfully leverage the benefits of mobility. Our platform can be adopted in stages to support the Mobile First journey of an organization, from device security and secure email delivery to managed content and applications. We allow our customers to adopt mobile technology at a pace that suits their business requirements, and matches the technical ability of their users and corporate IT resources.

 

   

Platform Architected for Mobile IT. Our mobile IT platform was purpose-built to address the rapidly-evolving and complex mobile requirements of users, IT and the mobile IT ecosystem, unlike others who have repurposed their products to retrofit them with mobile capabilities. We believe that our distributed platform architecture, based on the MobileIron Core, Client and Sentry, is the optimal way of delivering services to enable Mobile First organizations. Our platform enables users to experience increased productivity with a streamlined, native user experience and allows IT organizations to protect and manage devices, applications and content with enterprise-class security and minimal administrative overhead. We protect data at rest and data in motion through the use of data containerization, the use of our inline gateway, operating system integrity monitoring and policy enforcement for data at rest. We also provide security at the communications and application component layers through the use of identity, authentication, access control, secure app-to-app communication and tunneling for data-in-motion. The distributed nature of our platform enables enterprise-class scalability and high

 

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performance to allow customers to integrate it seamlessly regardless of the complexity of their existing infrastructure. Our platform leverages our unique and proprietary test automation framework and methodology. This allows us to perform real-world load and regression testing of our platform to demonstrate high-availability and enterprise-class scalability across our supported operating systems.

 

    Application Platform for Users and IT. Customers use our app storefront as the primary distribution model for mobile applications to employees. Customers also use our AppConnect technology to accelerate adoption of mobile apps, easily configuring and increasing security for data at rest and data in motion. By combining consumer world sensibilities with enterprise requirements, our mobile IT platform underpins the end to end lifecycle for enterprise mobile applications.

 

    Network Effects of our Platform. Our platform benefits from positive network effects that are the result of the strength of our ecosystem. Our ecosystem includes applications developed by customers and third- parties using our AppConnect technology. Platform effects include our ecosystem partners accelerating enterprise adoption of their products that use AppConnect, and customers choosing our platform because of our ecosystem of AppConnect partners. Our Technology Alliance program includes leading technology vendors that have integrated with our platform using our APIs. Our ecosystem provides benefits to us by increasing the value of our platform, to our partners by increasing their ability to meet the requirements of enterprises and to our customers by meeting their evolving Mobile First requirements. We have experienced rapid growth in the use of AppConnect-enabled apps since we first introduced the program in the fourth quarter of 2012. As of February 28, 2014, we had 139 AppConnect partners that have integrated or are in the process of integrating their applications with our platform. In addition, our customers have utilized AppConnect to secure over 1,000 internally developed apps. Our Technology Alliance server-side partners, such as network hardware providers and device manufactures, integrate their products with our platform. As of February 28, 2014, we had 36 Technology Alliance partners who have integrated, or are in the process of integrating, with our platform.

 

    World Class Global Customer Success Organization. We believe that our customers’ success with their mobility initiatives will drive rapid expansion and deployment of their mobile IT infrastructure and drive our business. Enterprise mobility is a relatively new field, is complex and changes quickly. In order to make our customers successful, our global Customer Success organization provides global technology support, implementation and best practices toolkits, education and online training, as well as strategic account management to build trusted customer relationships. Our global Customer Success team has the depth and breadth of expertise in providing mobile solutions to customers given our history of working with customers in this relatively new field. We seek to build mobile industry expertise throughout the IT community by offering MobileIron certification programs to our customers and partners to help educate, train and certify individuals who work with our products and services.

 

    Our Channel-Focused Sales Model with Global Reach. We have a strong global network of channel partners that drive customer and sales growth across all customer segments. Our indirect sales model comprises over 300 mobile-focused resellers around the world and 35 global service providers. We work with diverse channel partners to maximize global sales reach and provide efficient customer service.

 

    Large Installed Base with Deep Customer Relationships. We have sold our products to over 6,000 customers of varying sizes across a broad range of industry verticals. Our existing customers provide us with an opportunity to earn more business by further expanding and upselling our customer base. In addition, we believe that the deep relationships we enjoy with many of our customers enable us to identify high priority requirements, develop key strategic insights, improve our solution, and share mobile IT best practices with other customers.

 

    Flexible Deployment and Pricing Model. We offer our customers the choice of using our platform either as a cloud service or deployed on-premise. We offer pricing flexibility with subscription or perpetual licensing options, which allows a customer to pay for our platform through either its capital or operating budget.

 

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Our Growth Strategy

Our objective is to be the global leader in mobile IT solutions. Our growth strategies include the following:

 

    Maintain our Mobile IT Technological Leadership. We pioneered many mobile IT innovations which are a major source of our customer success. Gartner has identified us as a Leader for three consecutive years, every year since the Magic Quadrant for Mobile Device Management Software has been published. We believe mobile device management, or MDM, represents a subset of our mobile IT platform and business opportunity. We intend to continue to invest in our product development efforts to remain at the forefront of the mobile IT landscape. For example, we are actively investing in our cloud platform and providing increased functionality for the Android, Apple and Windows operating systems to build additional capabilities for our customers.

 

    Expand our Ecosystem and Network Effects of our Platform. Through our AppConnect ecosystem we will continue to actively engage application vendors and customers to further increase the number of applications integrated with our platform and offer a more comprehensive solution to our customers. We intend to continue to add additional Technology Alliance partners including leading network security, identity and authentication, business intelligence and risk management vendors.

 

    Win New Customers. We believe that our market is large and untapped with a significant number of enterprises that have yet to deploy a mobile IT platform. We believe our solution can provide significant value to organizations as they adopt a Mobile First strategy. We have made and expect to continue to make significant investments in sales, marketing, channels and technology partnerships to acquire new customers. We also plan to add more resellers and service providers to expand our sales reach.

 

    Expand within our Existing Customers. We intend to expand within our existing customer base to grow our revenue. Organizations are still in the early stages of rolling out their mobility strategy and we believe that there are a significant number of devices that do not yet leverage our platform. We believe that our existing customer base serves as a strong source of incremental revenue as more mobile users require secure access to corporate apps, data and content. Based on historical data, we have been able to sell cumulative additional device licenses that are multiples of initial device license sales. The group of 161 customers that first bought our products in 2010 (approximately 85,000 device licenses) subsequently purchased through December 31, 2013 over five times the initial number of mobile device licenses, primarily MDM and MAM products. As of March 31, 2014, we estimate that we have sold perpetual and subscription licenses for mobile devices representing between 22% and 40% of the total number of mobile devices within our existing U.S. customer base, based upon third-party estimates of the number of employees within each of our customers, our own assumptions regarding the number of those employees who require mobile IT solutions, and the assumption that each of these employees will use one to two devices.

 

    Build and Upsell New Products. A key aspect of our strategy is to invest in development efforts to add new products to our platform to sell to new and existing customers. We have successfully extended our platform with application security and content management products AppConnect and Docs@Work. Recently, we have further enhanced our platform to provide our customers’ IT help desks with advanced user troubleshooting and diagnostic tools with our Help@Work product and have introduced Tunnel to allow any managed iOS 7 application to securely access enterprise resources without requiring a traditional VPN connection. Due to the evolving mobile IT landscape, we are continuing to develop new offerings to address expected customer requirements. Our average selling price per device license, excluding renewal of software support agreements, increased in 2013 compared to 2012.

 

   

Maintain Positive Customer References. We believe that the success of our customers is critical to expanding and upselling our customer base. In order to maintain highly satisfied customers that are willing to serve as references, we intend to further expand our global Customer Success organization’s capabilities with a continued focus on providing our customers with high quality technical support and strategic assistance on their Mobile First journey. Our renewal rate, determined on a device basis, was greater than 90% for software support agreements and subscription licenses for 2013. We measure

 

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renewal rates for our software support agreements by dividing the aggregate number of device licenses under software support agreements renewed by the aggregate number of device licenses under software support agreements expiring in that period. We measure renewal rates for subscription licenses in a period by dividing the aggregate number of device licenses under subscriptions renewed by the aggregate number of device licenses under subscriptions expiring in that period.

Products and Services

Our platform enables end-to-end security and management capabilities for mobile apps, documents, content, and devices and delivers value to both IT and users. Our architecture consists of three components: Core, Client and Sentry that enables capabilities around device, content and application management which can be purchased in different configurations depending on customer use cases.

Our platform can be used as a cloud service or deployed on-premise. In an on-premise deployment, two of our platform components, Core and Sentry, reside within an enterprise’s infrastructure. In cloud-based scenarios, Core is used as a cloud service and Sentry is deployed within an enterprise, which provides an additional layer of security not typically found in cloud-based deployments.

LOGO

IT Components

The MobileIron platform provides a comprehensive set of mobile IT capabilities.

 

    Core. Core is cloud or on-premise software that enables IT to define security and management policies for mobile apps, content and devices independent of the operating system. Core collects and displays analytics about our customers’ mobile environments. Core enables the following areas of functionality:

 

  Mobile Device Management (MDM). Our MDM capabilities enable IT to securely manage mobile devices across mobile operating systems and provide secure corporate email, automatic device configuration, certificate-based security and selective wiping of enterprise data from both corporate-owned as well as user-owned devices.

 

 

Mobile Application Management (MAM). Our MAM functionality helps IT manage the entire application lifecycle, from making the applications available in the enterprise app storefront, securing applications on the device, enforcing user authentication, isolating them from personal apps and retiring them as necessary. To facilitate efficient application distribution, we offer a separate

 

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  Application Delivery Network, or AppDN, product which enables scalable application downloads by offloading delivery from corporate servers to an external, global content delivery network.

 

  Mobile Content Management (MCM). Our MCM functionality enables IT to provide mobile access to enterprise documents residing in SharePoint, file shares and other content management systems so users can access them securely from any device. It also secures email attachments so that they are encrypted and can only be viewed with the secure MobileIron Viewer or any other enterprise application managed by MobileIron. In addition, our MCM functionality enables users to securely access corporate intranet content using a secure browser without requiring a virtual private network, or VPN, client on the device. Our MCM functionality also allows IT to enable users to access other cloud-based collaboration and storage tools that are AppConnect-enabled.

Our MobileIron Core includes a powerful set of back-end integration technologies that allow IT to leverage their existing infrastructure investments such as Active Directory to access the list of users and groups for authentication purposes, and certificates to implement strong certification-based security. Core also features a broad set of APIs to enable IT to integrate it with their existing management tools and scripts. Core can be extended through our APIs to integrate with the offerings of our Technology Alliance partners, including security, reputation and risk management, identity and authentication, access control, business intelligence, and network analytics products.

 

    Sentry. Sentry is the in-line intelligent gateway for the MobileIron Platform, and addresses three fundamental needs for our customers:

 

  Manage Security and Access Control for Content and Devices. All data and traffic between the mobile device and corporate resources can be configured to flow through Sentry, providing real-time secure tunneling and access control. This includes: (i) ActiveSync traffic for delivery of email, email attachments, contacts and calendar information to mobile devices and (ii) app and web traffic resulting from mobile applications and secure browsers to access corporate data and content behind the corporate firewall.

Sentry enforces the security policies set by IT in Core, enabling it to allow or deny access to corporate information and resources in real time based on whether the device adheres to and is compliant with those security policies. For example, devices that are not running the latest OS version with a required security patch, have an expired device certificate, or have been jail-broken can be blocked from accessing email, SharePoint, internal intranet sites and other application data stores located in the secure corporate network.

Sentry also prevents the unauthorized interception and malicious manipulation of data through its support for certificate-based authentication, denying all connections from any device or server that does not have an approved certificate. This benefits corporate IT by providing an additional level of security, while greatly improving the user experience. Sentry can encrypt email attachments delivered to mobile devices so that unauthorized apps cannot open them on the mobile device, nor read them if they are copied to external cloud storage sites.

 

  Provide Enterprise-Class Scalability and Interoperability. Sentry can scale to meet the high volume performance and redundancy requirements of global organizations due to its ability to be configured for high availability, including the use of industry standard load balancer technology. This allows organizations to set up multiple Sentry gateways in a cluster to accommodate standard and peak data volume scenarios, including disaster recovery configurations as needed, while leveraging much of the existing infrastructure tools they have in place today. Sentry supports and is tested with a wide range of email platforms, including Microsoft Exchange, Lotus Notes and Google Mail, in addition to a number of native and third party client-side email, contact and calendar solutions.

 

 

Simplify the User Experience. Although users do not directly interact with Sentry, their overall experience is significantly improved by its presence in the architecture. Sentry supports certificate

 

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  based authentication, which can eliminate the need for users to enter their username and password when accessing email, intranet sites, and corporate data behind the firewall. Sentry can also act as a replacement for device-wide VPN solutions, greatly improving user experience by eliminating the need for multiple authentication requirements and providing a lower cost solution to IT. This is accomplished by limiting access to corporate information via secure AppConnect apps that leverage Sentry.

User Components

On the mobile device, the MobileIron platform provides a comprehensive set of user services:

 

    The MobileIron Client. The Client, or Mobile@Work, is software a user downloads onto their mobile device and it automatically configures the device to function in an enterprise environment. Once installed, it creates a secure MobileIron container to protect enterprise data and applications.

 

  Mobile Device Configuration and Management (MDM) . The Client works with Core to configure corporate email, Wi-Fi, VPN and security certificates, and creates a clear separation between personal and business information. This allows IT to selectively wipe only the corporate data on the device should the user leave the company or should the device fall out of compliance, or be lost.

 

  Mobile Application Management (MAM) . The Client works with Core to install the enterprise app storefront so that users can browse and install the mobile applications made available to them by their enterprise. Also, depending on the user’s role in the organization, the Client automatically installs the mobile applications that have been assigned to that user by default. Enterprise data can only be exchanged between applications that are part of the MobileIron container.

 

  Mobile Content Management (MCM) . The Client allows users access to web resources and content repositories that sit behind the firewall such as SharePoint. It also provides them with a secure reader that has the key to decrypt encrypted email attachments so that confidential corporate data cannot leave the device or be leaked into personal email and applications.

 

    User Products . Our platform is configurable and allows our customers to purchase additional client-side products which may include:

 

  Apps@Work . Apps@Work is our enterprise app storefront through which the user downloads both in-house developed and third-party business apps. IT is able to customize the app storefront experience by defining which applications are assigned to which users based on their role in the organization.

 

  Docs@Work . Docs@Work provides the user with a secure content container on the device as well as secure access to back-end data repositories like SharePoint. Docs@Work also provides DLP for email attachments because it can decrypt documents delivered through Sentry.

 

  Web@Work . Web@Work is a secure browser for accessing web applications within the corporate intranet without requiring the user to go through complex procedures such as starting a device-wide VPN session.

 

  Help@Work . Our Help@Work product allows users to request IT help directly from their iOS devices. After the user grants IT access to the device, Help@Work mirrors the user’s screen onto the IT management console so that IT support personnel can better help the user resolve the issue.

 

 

MobileIron Tunnel. Tunnel enables iOS 7 mobile applications, including the Apple Safari browser, to access protected corporate data and content behind a firewall through a secure per-app VPN connection without requiring a device-wide traditional VPN solution. Tunnel uses

 

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  MobileIron’s advanced security capabilities to continuously monitor device security before access is granted to enterprise resources.

 

    AppConnect Ecosystem. We enable customers to derive additional value from apps created by application vendors or internally, using our SDKs or our AppConnect application wrappers to leverage our application security services.

As of February 28, 2014, 139 application vendors participating in our AppConnect ecosystem have integrated or are in the process of integrating their applications with our platform. Once integrated via the SDK, these applications become part of the secure container on the device managed by the Client, which configures the apps, secures their data while on the device, ensures that corporate data can only be shared between secure applications, authenticates the user with a single pin or password, and if need be, removes the applications from the device. AppConnect-enabled applications can also leverage secure Sentry tunnels to exchange information with enterprise back-end systems.

The SDK and our app wrapping technology can also be used by customers to secure and manage their mobile applications, which further increases the value of our platform. For example, over 1,000 customer-developed applications have integrated with our platform. As customers deploy these customer-developed applications that are AppConnect-enabled within their organizations, they become more reliant on our platform resulting in higher retention of our customer base.

Technology Advantages of Our Mobile IT Platform

Our Mobile IT platform has the following advantages:

 

    Multi-OS. Our platform was designed to be agnostic to operating systems. Our distributed architecture makes it easy for IT to embrace and support new mobile operating systems. As soon as the MobileIron Client is available on the new mobile platform, it can be plugged into our architecture quickly without requiring IT to redefine mobile security and management policies.

 

    Native User Experience. We invest substantial effort to develop the Client for each respective operating system and adhere to the user interface guidelines of each operating system and device manufacturer. We maintain a close relationship with major operating system and device vendors allowing us to rapidly integrate with them in order to remain transparent to the user.

 

    Policy Enforcement. Security policies can be enforced based on the security status of the device. As mobile devices move around to different geographies and on different networks, new applications are frequently installed or uninstalled and IT needs to make sure that pre-emptive and reactive measures are taken when a device falls out of compliance. Our mobile IT platform enables a large variety of policies such as:

 

  Data Security. Data Security policies include password, encryption and monitoring operating system integrity, including jailbreak and root identification for data at rest.

 

  Protect App and Content Data in Motion. Sentry provides encryption, tunneling and access control to protect app data in motion with several layers of security for email, apps, docs and web traffic.

 

  App and Doc Container Security. App and Doc Container Security policies include authentication, authorization, encryption, DLP controls and tunneling.

 

  Apps Blacklist and Whitelist. Apps Blacklist and Whitelist includes policies for allowed, disallowed and required apps.

 

  Privacy. Privacy policies include the ability to enable and disable the monitoring of apps and other usage information including device location.

 

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  Selective Wipe. Selective Wipe policies enable the ability to remove enterprise data, apps and content without affecting any personal information.

 

  Lockdown. Lockdown includes the ability to restrict access on a device on a fine-grained basis.

 

  Email. Email policies include automated configuration, security settings and DLP.

 

    Layered Security . We have a layered security model that protects corporate data as it moves across the device, Sentry and backend enterprise systems under supervision of Core. Our layered security model protects data while preserving the native user experience with the following:

 

  Enterprise Persona . Our solution can control the enterprise persona (corporate email, apps, web, docs, identity, policy), without viewing or modifying personal data on the phone, and has selective wipe capability.

 

  Containerization . Our AppConnect technology is a rich containerization framework that allows for secure data and creates policy consistency across applications, documents, and web pages and enforces security, configuration and management policies.

 

  Secure Tunneling . Our solution provides an intelligent gateway for app-specific, certificate-based access control without the complexity or expense of a VPN.

 

  Data Loss Prevention . Our solution protects email attachments through the use of encryption so attachments can only be opened by the MobileIron Client or applications managed by MobileIron.

 

  Certificate-Based Identity . We establish and manage identity with certificates through both an embedded certificate authority and integration with leading third-party certificate authorities.

 

  Secure Multi-User Profiles . Our solution supports multiple users sharing a single device. Upon sign-in with corporate credentials, user-specific settings, policies, apps and certificates are pushed to the device, and then removed upon sign-out.

 

  Closed-Loop Automation . We automate compliance so a small number of IT staff can manage the entire population of mobile devices across an enterprise, enabling an IT organization to scale and handle large deployments.

 

  Self-Service Provisioning and Remediation . We provide the user with self-service tools for registration, management, compliance checking and remediation to put routine administration in the user’s hands, enabling operational efficiency for large mobile deployments.

 

  Support Corporate-Owned Devices and BYOD. Our platform supports both corporate-owned devices where strict security policy can be enforced to secure the device as well as BYOD scenarios when corporate and personal data and applications must coexist on the device while preserving enterprise data security and personal data privacy.

 

    End to End Application Management . We support a consistent, policy-based security framework for applications on a mobile device to enable business processes that are core to an organization. This framework extends across both on-premise and cloud-based collaboration tools and data repositories regardless of where applications and content come from.

 

  App Distribution . We allow for policy-based, secure distribution of customer-developed and public apps to users. A customer’s app storefront is secured with a certificate so that it is only available on compliant devices.

 

  Enhanced Distribution of Apps at Scale . We created our AppDN to leverage a wide set of global points of presence on a secure content delivery network provided by Akamai that enables extremely large numbers of users to simultaneously download large numbers of sizeable apps without load on the corporate network or increased latency for the user.

 

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  Easy App Deployment and Configuration . Our app auto-configuration speeds up deployment and reduces helpdesk overhead by eliminating the need for users to input configuration data to an application during provisioning.

 

  Secure Apps . We provide multi-faceted security for apps and content.

 

  Retire Apps . Our platform removes or quarantines apps when the end of an app lifecycle has been reached, the user has left the enterprise, or a device has fallen out of compliance.

 

    Extensibility Advantages . The availability of a rich ecosystem of secure third-party apps is essential for a successful enterprise mobility program. Partners leverage our SDK, our wrapper and our APIs to improve the user experience for devices connecting to enterprise network resources.

 

  Platform Extension Ease through App Wrapping . We offer application developers an easy-to-use app wrapper that automatically injects our AppConnect technology. For developers who wish to use our SDK directly, we designed our SDK to be lightweight so that it adds limited overhead to managed applications.

 

  Device Posture. Through our client software and APIs, we enable third-party vendors to acquire critical security posture information regarding a specific mobile device that is managed by our platform.

 

    Broad and Diverse Ecosystem. Through our ecosystem, additional applications and back-end systems are developed and integrated with MobileIron. This increases the value of our platform to users and IT and this in turn increases our ability to provide further benefits to our customers. We enable application vendors and technology companies to integrate with multiple aspects of our platform including the client-side with AppConnect and the server-side with our Technology Alliance.

 

  AppConnect. We provide our third-party application partners and our customers with app wrapping technology, SDKs and APIs that enable them to easily integrate with our mobile IT platform to create apps that are AppConnect-enabled and therefore enterprise ready. This enables integrated security and control in their apps. As of February 28, 2014, we had 139 partners that have integrated or are in the process of integrating their applications with AppConnect, such as Box, Divide and Jive. In addition, over 1000 customer applications have integrated with AppConnect.

 

  Technology Alliance Partners. We work with leading technology companies through our Technology Alliance program. These partners use our APIs to improve the user experience by enabling technologies such as single sign-on and automatically connecting devices to enterprise network resources, such as corporate Wi-Fi and VPN. The benefits that our platform provides to our alliance partners include mobile device visibility and the capability to determine if a device is authorized to access enterprise data, applications and content. We also leverage our Technology Alliance partners for additional security information to provide better services to our customers. For example, network security vendors can use our security status information in order to make real time decisions about whether a mobile device should be granted access to secure corporate services. As of February 28, 2014, we had 36 Technology Alliance partners, such as ForeScout, Splunk, F5 Networks and Aruba Networks.

 

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LOGO

Customer Success

Our global Customer Success organization is dedicated to driving successful mobility initiatives for our customers and partners. Our global Customer Success organization extends beyond traditional technical support, and includes implementation and advisory services, education and training, and strategic account management. We have guided thousands of customers through the complexity of the mobile technology landscape, and have helped them commence their Mobile First journey. We do this by focusing on:

 

    Implementation and Best Practices Toolkits. Our professional services team provides customers with technical domain expertise and practical advice on the people and process elements required for their projects. Based on our in-depth experience working directly with customers and partners on thousands of deployments, we have developed best practices guides, templates and real-world examples. This gives customers and partners tools that they can immediately leverage and customize as needed to make them successful. This is critical to our “land and expand” strategy as it establishes a strong foundation for additional product sales opportunities.

 

    Global Technical Support. Our technical support team provides global coverage for customers and partners via voice, email and a full-service Customer Service Web Portal, backed by a dedicated team of mobile IT experts. Our Portal provides access to our knowledge base, MobileIron University courses, online forums to share and collaborate with others, product documentation and our case management system to submit tickets for technical support assistance. Providing an all-in-one portal greatly simplifies the customer and partner experience to access information and resolve technical issues.

 

    Education and Training. Due to the rapid pace of change and lack of feature parity across different mobile operating systems, it is critical that customers and partners remain current on product capabilities and advancements in mobile technology. MobileIron University, our online training and certification program, offers curricula that comprise more than 250 internally developed courses. These curricula allow our customers and partners to increase their knowledge about mobile IT, our offerings
 

and related third-party technology. Employees of our customers and partners have been granted over

 

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2,300 MobileIron University certificates, signifying the successful completion of a curriculum and a corresponding exam. MobileIron University promotes an in-depth understanding of our technology and product capabilities and is designed to enable our customers to be successful in their mobile IT deployments.

 

    Strategic Account Management. Our post-sales account management is handled by our Customer Advocate team which is responsible for proactively maintaining and managing customer relationships. The Customer Advocates facilitate communication among our customers and our product management, sales and engineering teams. Our Customer Advocates also conduct regional customer forums across the world to bring customers together to share lessons learned about customer deployment experiences and to discuss the mobility challenges they are facing with their peers. These forums have driven dialogue among our customer ecosystem and foster a sense of community, which we believe has led to increased customer retention and expanded deployment within our customer base.

 

    Trusted Customer Relationships. The Mobile First journey has created an opportunity for us to establish a trusted advisor relationship with our customers and partners, which allows us to provide guidance and direction to drive successful mobile programs and initiatives. The value of this relationship extends internally, as we closely align our product management and development organizations and make improvements in our technology and operations based on customer and partner feedback. Our first-hand knowledge of a wide variety of customer deployment experiences has enabled us to improve upon our offerings, which we believe leads to greater customer success.

Customers

Our customers include leading enterprises in a broad range of industries, including financial services, government, healthcare, legal, manufacturing, professional services, retail, technology and telecommunications, and none of these industry verticals accounted for more than 20% of our gross billings in the two year period ended 2013. These customers are predominantly medium to large enterprises. We have proven scalability supporting large enterprise-wide deployments. We have sold our products to over 6,000 customers globally, including more than 350 of the Global 2000, as of December 31, 2013. Our channel partners include resellers, service providers and system integrators. AT&T, Inc., as a reseller, accounted for approximately 14% of our total revenue in 2012 and for approximately 20% of our total revenue in 2013. No customer accounted for more than 5% of our total revenue in 2013, or the three months ended March 31, 2014.

Customer Case Studies

Global 200 Consumer Goods Company

Problem: This global consumer goods company with sales of over $30 billion had an enterprise mobility program that was rapidly growing and also becoming increasingly complex. The company was committed to mobilizing its workforce and it had been deploying iOS devices at a rapid pace in many countries without a centralized mobility strategy. The company realized it needed to establish a consistent set of policies globally and that to do so it needed a mobile IT platform that would deliver the same level of security across all devices and provide a central platform for reporting and monitoring.

Solution: Our ability to secure corporate data without compromising the user experience was a critical factor in the company’s decision. Because we enabled the company to create distinct security profiles for corporate and personal devices, the company has started a BYOD program and now supports Android devices. A key part of the company’s mobile strategy is to give users the mobile apps they need to be productive outside the office and the company has a large portfolio of company apps designed for consumers, retailers and employees, including top executives. With up to 100 new apps being deployed in a given month, the company plans to replace its in-house developed solution with our enterprise app storefront. Since the company’s original order in July 2012, they have increased their license count by more than 60% and have approximately 25,000 devices currently under management.

 

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Global Media Company

Problem : A global media company needed to manage the increasing number of iPhones it had begun issuing to employees as well as the iPads employees were beginning to bring into the workplace. It was also finding that a number of employees wanted to keep their corporate-issued Blackberries but wanted their personally-owned iPads to also have access to the corporate network. The company needed a multi-OS mobile IT solution to be able to support corporate- and employee-owned devices that would allow them to manage device usage on the corporate network and apply different security policies based on device ownership. Their legacy technology was not able to meet their requirements.

Solution : The company evaluated several vendors and chose MobileIron because our multi-OS platform provided the level of visibility and security the company had become accustomed to the Blackberry Enterprise Server. They were impressed with our platform’s scalability and flexibility. The company utilizes a single instance of our platform, with separate installations of Sentry which provides email access control in the U.S., London and Singapore. With its mobile IT program running smoothly, the company is now rolling out additional modules including Web@Work to give its users secure mobile access to internal websites and web applications, as well as a branded Apps@Work enterprise app storefront that makes it easy to deliver company-recommended apps to employees. As of February 28, 2014, the cumulative value of purchases from this customer was approximately five times the amount it initially purchased in August 2011, including adding Docs@Work, AppConnect and Web@Work.

Leading Professional Services Company

Problem : A leading global professional services organization serving two-thirds of the Fortune 1000 companies, wanted to make iPads a universal tool for their employees to use in client meetings in conjunction with an internally-built mobile app. Given the extreme sensitivity of the company’s data, the customer needed a robust mobile IT platform that could secure and distribute mobile apps and ensure the security of corporate data on mobile devices. The company also knew that it had to deliver a great experience to its employees in order for its mobile strategy to succeed.

Solution : After an extensive evaluation of two vendors, the company selected MobileIron. Among the key factors in the selection of our platform was its ability to closely integrate with the customer’s LDAP solution. This provides granular control over complex mobile security and management policies, an area of critical importance for an organization where employee roles and assignments change regularly as does their corresponding need for secure data access. The company also liked Apps@Work, our private enterprise app storefront, because it needed to easily distribute secure mobile apps. To date, the company has used our platform to deploy about 300 mobile apps to employees. Starting with an initial order of 2,000 device licenses, the company has placed nine follow-on orders and has purchased approximately 17,000 device licenses as of March 31, 2014.

Fortune 500 Insurance Company

Problem : This Fortune 500 company in the insurance industry, with assets of approximately $18 billion, needed a mobile IT solution to be able to securely deliver email to both agents and employees. The organization had a specific challenge: because agents are not employees, the company could not dictate which devices agents could use. This meant that the company had to support both iOS and Android on the first day our platform was deployed.

Solution : The company selected our platform because it enabled immediate comprehensive support for Android and iOS and because it allowed the user to maintain the native experience while delivering the security

the company required. Our platform’s use of certificates for authentication and identity made it possible for

 

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agents to securely access their corporate email and resources without requiring them to use a password to unlock their smartphone or tablet. As a result, the company’s deployment was one of our early broad-scale Android deployments in the financial services industry. The company is now building mobile apps internally and using Apps@Work to distribute them. To date, the company has been pleased with our customer support and engagement, which has led to additional purchases. Two years after the company’s initial purchase of 10,000 mobile device licenses it upgraded all 10,000 to include Docs@Work, AppConnect, and Web@Work.

Sales and Marketing

Sales

We sell our products almost entirely through indirect sales channels and maintain a sales force that works closely with our channel partners to develop sales opportunities. We have a high touch sales force focused on Global 2000 organizations, inside sales teams focused on mid-sized enterprises, and teams that work in conjunction with service providers that focus on small to medium sized businesses. Our enterprise sales organization is responsible for large account acquisition and overall market development. This includes the management of the relationships with our channel partners in order to win and support customers. Our inside sales teams work in conjunction with our channel partners to drive sales to medium and smaller customers. In addition, our sales organization is supported by sales engineers with deep technical expertise and responsibility for pre-sales technical support and technical training for our channel partners. The sales organization, with strong alignment with Customer Success, acts as a liaison between the end-customers and the marketing and product development organizations, especially during the pre-sales phase. We believe this approach allows us to leverage the benefits of the channel and maintain communication with our customers. Our sales cycle ranges from a few weeks for smaller organizations to many months for large enterprises.

Channel Program

We work with mobile-focused channel partners who sell our platform to customers. We focus on building in-depth relationships with a number of solutions-oriented partners that have strong industry expertise. These channel partners include both traditional IT resellers as well as service providers. As of December 31, 2013, we had over 335 channel partners including more than 35 service providers and 300 resellers. These channel partners are supported by our sales and marketing organization. We operate a formal accreditation program for the sales and technical professionals of our channel partners.

Marketing

Our marketing efforts are focused on building our brand reputation and market awareness of our platform, driving customer demand and operating our channel program. The marketing team consists primarily of product marketing, programs marketing, field marketing, channel marketing and public relations functions. Marketing activities include demand generation, advertising, managing the corporate web site and partner portal, trade shows and user conferences, press and analyst relations and customer awareness. In addition, we sponsor the publication of major market research and provide industry analysis. These activities and tools are available to our channel partners.

Research and Development

We have invested significant time and financial resources in the development of our platform and believe that continued research and development is critical to our ongoing success. Research and development investments drive innovation, enterprise class mobile IT platform features and keep pace with the rapidly evolving mobile operating system and device ecosystem.

We believe that innovation and timely development of new features and products are essential to meeting the needs of our customers and channel partners and improving our competitive position. The distributed nature of our

 

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platform enables enterprise-class scalability and high performance to allow customers to integrate it seamlessly regardless of the complexity of their existing infrastructure. We built a unique and proprietary test automation framework and methodology optimized for our mobile IT platform that allows us to perform real-world load and regressions testing of our platform to demonstrate high-availability, enterprise-class scalability across all of our supported mobile operating systems. For example, our testing framework and methodology covers 14 email clients across three mobile operating systems, seven email systems and five certificate authorities.

Research and development expenses were $8.1 million, $23.8 million, $36.4 million and $10.3 million for 2011, 2012, 2013, and the three months ended March 31, 2014, respectively. We plan to continue to invest in resources to expand our research and development effort.

Competition

We operate in a highly competitive industry that is characterized by constant change and innovation. Changes in the devices, operating systems, applications and technology landscape result in evolving customer requirements.

Our competitors fall into four primary categories:

 

    diversified technology companies such as IBM;

 

    large security and enterprise-software companies such as McAfee (owned by Intel), Symantec and SAP;

 

    providers of enterprise mobility management solutions such as VMware, Citrix and Good Technology; and

 

    small and large companies that offer point solutions that compete with some of the features present in our mobile IT platform.

The principal competitive factors in our market include:

 

    product features, reliability, performance and effectiveness;

 

    product extensibility and ability to integrate with other technology infrastructures;

 

    customer choice of flexibility between cloud service or on-premise deployment;

 

    mobile IT expertise:

 

    price and total cost of ownership;

 

    adherence to industry standards and certifications;

 

    strength of sales and marketing efforts;

 

    brand awareness and reputation; and

 

    focus on customer success.

We believe we generally compete favorably with our competitors on the basis of these factors as a result of the architecture, features, and performance of our platform, the ease of integration of our platform with other technology infrastructures, our mobile IT expertise and our commitment to customer success. Many of our competitors have substantially greater financial, technical and other resources, greater name recognition, larger sales and marketing budgets, broader distribution and larger and more mature intellectual property portfolios.

Intellectual Property

Our success depends critically upon our ability to protect our core technology and intellectual property. To accomplish this, we rely on federal, state, common law and international intellectual property rights, including patents, trade secrets, copyrights and trademarks. We also rely on confidentiality and contractual restrictions, including confidentiality and invention assignment agreements with our employees and contractors and confidentiality agreements with third parties.

 

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We pursue registration of our patents, trademarks and domain names in the United States and certain locations outside the United States. We actively seek patent protection covering inventions originating from the company and acquire patents we believe may be useful or relevant to our business. We currently own approximately seven issued patents worldwide and, as of April 8, 2014, had 50 patent applications pending worldwide. We currently have trademark applications and registrations in 20 countries and the European Union.

Circumstances outside our control could pose a threat to our intellectual property rights. For example, effective intellectual property protection may not be available outside the United States. Also, the efforts we have taken to protect our proprietary rights may not be sufficient or effective. Any significant impairment of our intellectual property rights could harm our business or our ability to compete. Also, protecting our intellectual property rights is costly and time-consuming. Any unauthorized disclosure or use of our intellectual property could make it more expensive to do business and harm our operating results.

Companies in the mobile and other technology industries or non-practicing entities may own large numbers of patents, copyrights and trademarks and may frequently request license agreements, threaten litigation or file suit against us based on allegations of infringement or other violations of intellectual property rights. From time to time, we have faced, and expect to face in the future, suits or allegations that we have infringed the trademarks, copyrights, patents and other intellectual property rights of third parties, including our competitors and non-practicing entities. As we face increasing competition and as our business grows, we will likely face more claims of infringement.

Employees

As of March 31, 2014, we had 632 full-time employees, 209 of whom were primarily engaged in research and development, 266 of whom were primarily engaged in sales and marketing, 92 of whom were primarily engaged in customer success and 65 of whom were primarily engaged in administration and finance. A majority of these employees are located in the United States. None of our employees is represented by a labor organization or is a party to any collective bargaining arrangement. We have never had a work stoppage, and we consider our relationship with our employees to be good. We take great pride in our culture and embrace it as one of our fundamental strengths that promotes openness and innovations as ideas for new products come from all areas of the company.

Facilities

Our principal executive offices are located in Mountain View, California and include three buildings totaling approximately 54,680 square feet under leases expiring from March 2016 to June 2017. We have additional office locations throughout the United States and in various international locations. We intend to add new facilities and expand our existing facilities as we add employees and grow our business, and we believe that suitable additional or substitute space will be available on commercially reasonable terms to meet our future needs.

Legal Proceedings

On November 14, 2012, Good Technology filed a lawsuit against us in federal court in the Northern District of California alleging false and misleading representations concerning their products and infringement of four patents held by them. In the complaint Good Technology sought unspecified damages, attorneys’ fees and a permanent injunction. On March 1, 2013, we counterclaimed against Good Technology for patent infringement of one of our patents. On May 17, 2013, the parties served infringement contentions for their respective patents, and on September 3, 2013, the parties served invalidity contentions regarding the opposing party’s patents. Discovery has commenced and a trial date has been set for July 2015. We are contesting Good Technology’s claims vigorously. This litigation is still in its early stages and the final outcome, including our liability, if any, with respect to Good Technology’s claims, is uncertain. Regardless of the outcome, litigation can have an adverse impact on us because of defense and settlement costs, diversion of management resources and other factors.

 

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In addition, from time to time, we are a party to litigation and subject to claims incident to the ordinary course of business. Although the results of litigation and claims cannot be predicted with certainty, we currently believe that the final outcome of these ordinary course matters will not have a material adverse effect on our business, financial condition or results of operations. Regardless of the outcome, litigation can have an adverse impact on us because of defense and settlement costs, diversion of management resources and other factors.

 

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MANAGEMENT

Executive Officers and Directors.

The following table sets forth certain information with respect to our executive officers and directors as of March 31, 2014:

 

Name

  

Age

  

Position

Robert Tinker

   44   

President, Chief Executive Officer and Director

Todd Ford

   47   

Chief Financial Officer

Suresh Batchu

   42   

Chief Technology Officer and Senior Vice President of Technology and Engineering

John Donnelly

   47   

Senior Vice President of Sales

Laurel Finch

   57   

Vice President of Legal, General Counsel and Secretary

Vittorio Viarengo

   48   

Vice President of Marketing and Products

Gaurav Garg (1)

   48   

Director

Aaref Hilaly (1)

   42   

Director

Matthew Howard (2)(3)

   50   

Director

Frank Marshall (2)(3)

   67   

Director

Tae Hea Nahm (2)(3)

   54   

Chairman

James Tolonen (1)

   64   

Director

 

(1) Member of the audit committee.
(2) Member of the compensation committee.
(3) Member of the nominating and corporate governance committee.

Executive Officers

Robert Tinker has served as our President and Chief Executive Officer since January 2008 and has served as a member of our board of directors since January 2008. From March 2005 to January 2008, Mr. Tinker was Director of Marketing and Business Development at Cisco Systems, Inc., leading business development for Cisco Systems’ wireless business units. Before joining Cisco, Mr. Tinker was Vice President of Business Development at Airespace, Inc., a provider of wireless local area networking systems, from August 2002 until Airespace’s acquisition by Cisco in March 2005. Prior to Airespace, Mr. Tinker served as Director of Marketing and Business Development at Vertical Networks, Inc., a provider of integrated communications platforms, from July 1998 to July 2002. Prior to Vertical Networks, Mr. Tinker served as Vice President of Information Technology and Operations at NationsBank Corporation, which was acquired by Bank of America, from July 1992 to August 1996. He holds a B.S. in Systems Engineering from the University of Virginia and an M.B.A. from Stanford University.

We believe Mr. Tinker is qualified to serve on our board because of his perspective and experience he brings as our Chief Executive Officer and his extensive experience in the wireless industry.

Todd Ford joined MobileIron in December 2013 as our Chief Financial Officer. From June 2012 to July 2013, Mr. Ford served as the co-Chief Executive Officer and Chief Operating Officer of Canara, Inc., a provider of power systems infrastructure and predictive services to ensure uptime and efficient asset management. From July 2007 to December 2013, Mr. Ford also served as the Managing Director of Broken Arrow Capital, a venture capital firm he founded in July 2007. From April 2006 to May 2007, Mr. Ford served as President of Rackable Systems, Inc., a manufacturer of server and storage products for large-scale data center deployments (now named Silicon Graphics International Corporation) and from December 2002 to April 2006, he served as Chief Financial Officer of Rackable Systems. Mr. Ford has served on the board of directors of Performant Financial Corporation since October 2011. Mr. Ford holds a B.S. in Accounting from Santa Clara University.

 

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Suresh Batchu co-founded MobileIron and currently serves as Chief Technology Officer and Senior Vice President of Technology and Engineering. Mr. Batchu has held a variety of other senior engineering positions within MobileIron since our inception. Prior to co-founding MobileIron, from October 2000 until August 2007, Mr. Batchu served in a number of roles at Nortel Corporation, a global provider of communications equipment, most recently as Senior Engineering Director for Nortel’s Alteon Product Portfolio. Mr. Batchu holds a B. Tech in Mechanical Engineering from Sri Venkateswar University and an M.S. in Computer Science from the University of South Florida.

John Donnelly has served as our Senior Vice President of Sales since December 2013 and previously served as our Vice President of Sales from 2010 until his promotion in December 2013. Prior to joining MobileIron, Mr. Donnelly served as Vice President of DLP (data loss prevention) Sales at Symantec Corporation from December 2007 to January 2010. He joined Symantec in connection with its acquisition of Vontu, Inc., a DLP solutions company, where he served as Vice President of Sales from March 2005 until Symantec’s acquisition in December 2007. Prior to joining Vontu, Mr. Donnelly was Vice President of Sales of manageStar, Inc., a service delivery management software company, from May 2003 until March 2005. Before joining manageStar, Mr. Donnelly was Vice President of Sales at Talking Blocks, Inc., an infrastructure software solution company, from December 2001 until May 2003. Prior to joining Talking Blocks, Mr. Donnelly served as Vice President of West Sales at Kana Communications (now named Kana Software, Inc.), a CRM solution company, from September 1999 until December 2001. Mr. Donnelly holds a B.A. in History and Communications from Boston College.

Laurel Finch has served as our Vice President and General Counsel since February 2013 and our Secretary since December 2013. Prior to joining MobileIron, Ms. Finch served as Vice President, General Counsel and Secretary of OPENLANE, Inc., a business-to-business online auction company for used cars, from June 2008 until OPENLANE’s acquisition by KAR Auction Services, Inc., in December 2011. Prior to joining OPENLANE, Ms. Finch was Deputy General Counsel of Visa U.S.A. Inc. from May 2006 until June 2008. Before joining Visa, Ms. Finch was a corporate and securities law partner at Heller Ehrman from October 2003 until May 2006 and Venture Law Group from April 1993 until Venture Law Group’s merger with Heller Ehrman in October 2003 (she was elevated to partner at Venture Law Group in 2000). Ms. Finch holds an A.B. in German Studies from Stanford University, a Masters in International Management from the Thunderbird School of Global Management and a J.D. from Stanford Law School.

Vittorio Viarengo has served as our Vice President of Marketing and Products since November 2013 and served as Vice President of Marketing from October 2012 until November 2013. Prior to joining MobileIron, Mr. Viarengo worked at VMware, Inc., a cloud and virtualization company, serving in increasing levels of responsibility from March 2009 through October 2012, most recently as Vice President of Marketing for User Computing. From April 2008 to January 2009, he was head of Product Management at Keas Inc., an application company focused on employee health. Previously, Mr. Viarengo was Vice President of Product Development at the Oracle Fusion Middleware division of Oracle, Inc. from March 2005 until April 2008. Before joining Oracle, Mr. Viarengo worked at BEA Systems, Inc., an enterprise infrastructure software company, from November 2001 until February 2005, most recently as Vice President of Product Management and Strategy. Mr. Viarengo was the Chief Executive Officer and founder of ViVi Software, Inc., a company that created visual tools for object databases, from May 1994 until its acquisition by Object Design Inc. in January 1997. Mr. Viarengo holds a B.A. in Software Engineering from Università degli Studi di Genova, Italy.

Non-Employee Directors

Gaurav Garg has served as one of our directors since March 2008. Mr. Garg co-founded Wing Ventures, a venture capital firm in June 2013. He has served on the board of directors of Ruckus Wireless, Inc. since August 2002, and FireEye, Inc. since September 2004. Mr. Garg currently serves on the boards of a number of privately held technology companies, including Jasper Wireless, Inc. and Shape Security, Inc., and previously Netscaler Inc. (acquired by Citrix Systems, Inc.). From May 2001 to June 2010, Mr. Garg was a non-managing member at Sequoia Capital, a venture capital firm. He served as a Special Limited Partner at Sequoia Capital from July 2010

 

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to October 2012. Prior to joining Sequoia Capital, Mr. Garg was a founder, board member and Senior Vice President of Product Management at Redback Networks, Inc., a telecommunications equipment company acquired by Ericsson, Inc. in 2007. Prior to Redback Networks, Mr. Garg held various engineering positions at SynOptics Communications, Inc. and Bay Networks, Inc., both computer network equipment vendors. Mr. Garg holds a B.S. and an M.S. in Electrical Engineering and a B.S. in Computer Science, all from Washington University in St. Louis.

We believe Mr. Garg is qualified to serve on our board because of his extensive experience with technology companies, including as a founder, executive and venture capitalist.

Aaref Hilaly has served as one of our directors since June 2012. Mr. Hilaly joined Sequoia Capital, a venture capital firm, in April 2012. He currently serves on the board of directors of a number of privately-held companies, including Skyhigh Networks, Inc. and ThousandEyes, Inc. Prior to joining Sequoia Capital, Mr. Hilaly served as Vice President, Engineering at Symantec from June 2011 to April 2012. He was the Chief Executive Officer of Clearwell Systems, Inc. a provider of analytics software for electronic discovery, from April 2005 until Clearwell’s acquisition by Symantec in June 2011. Prior to that, Mr. Hilaly was the founder and Chief Executive Officer of CenterRun, Inc., a pioneer in datacenter automation, which was acquired by Sun Microsystems, Inc. Mr. Hilaly holds an M.B.A. from Harvard Business School, a Masters degree in Economics from McGill University and a B.A. from Oxford University.

We believe Mr. Hilaly is qualified to serve on our board because of his extensive experience with technology and cloud computing companies.

Matthew Howard has served as one of our directors since March 2008. Mr. Howard joined Norwest Venture Partners, a venture capital firm, in August 2000 and became managing partner in 2013. Mr. Howard currently serves on the board of directors of several privately-held companies, including Blue Jeans Network, Inc., Bitglass, Inc., Hadapt, Inc. and Bluenose Analytics, Inc. Mr. Howard holds a B.B.A. in Business Administration with an emphasis in information systems from Chaminade University of Honolulu and an M.S. in telecommunications management from Golden Gate University.

We believe Mr. Howard is qualified to serve on our board because of his extensive experience with technology and mobile companies.

Frank Marshall has served as one of our directors since December 2007. Mr. Marshall is an early stage technology investor and management consultant, and he has been actively involved in early stage investing with Timark LP and later as General Partner of Big Basin Partners LP since 1997. Mr. Marshall has served on the board of directors of the wireless networking company Aerohive Networks, Inc. since March 2011. Mr. Marshall served on the board of directors of Infoblox Inc., an automated network control company, from March 2004 to December 2013. Mr. Marshall served on the board of directors of PMC-Sierra Inc., a semiconductor company, from April 1996 until February 2012, and served as its lead independent director from May 2005 until February 2012. Mr. Marshall joined the board of directors of Juniper Networks, Inc. in April 2004 in connection with Juniper’s acquisition of Netscreen Technologies, Inc., an integrated network security solutions company, and served as a member of the Juniper board of directors until February 2007. Previously, Mr. Marshall served on the board of directors of Netscreen from December 1997 until April 2004, acting as Chairman of the Board of Netscreen from November 2002 until April 2004. He served as Vice President and then General Manager, Core Business Products unit of Cisco Systems, Inc. from 1992 until 1997. Mr. Marshall holds a B.S. in Electrical Engineering from Carnegie Mellon University and an M.S. in Electrical Engineering from University of California, Irvine.

We believe Mr. Marshall is qualified to serve on our board because of his extensive experience with technology companies, including as a director and venture capitalist.

Tae Hea Nahm has served as one of our directors since September 2007 and as our Chairman since April 2014. Mr. Nahm has been a Managing Director of Storm Ventures, a venture capital firm he co-founded, since September

 

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2000. Prior to Storm Ventures, Mr. Nahm was a partner at the law firms of Venture Law Group and Wilson Sonsini Goodrich & Rosati. Mr. Nahm also serves on the board of directors of Marketo, Inc., several privately held companies, and served on the board of directors of Com2uS Corporation, a South Korean mobile game development company, from 2005 to 2013. Mr. Nahm holds an A.B. in Applied Mathematics from Harvard University and a J.D. from the University of Chicago Law School.

We believe Mr. Nahm is qualified to serve on our board because of his substantial corporate finance, business strategy and corporate development expertise gained from his significant experience in the venture capital industry.

James Tolonen has served as one of our directors since February 2014. Mr. Tolonen served as the Senior Group Vice President and Chief Financial Officer of Business Objects, S.A., an enterprise software solutions provider, where he was responsible for its finance and administration functions commencing in January 2003 until its acquisition by SAP AG in January 2008. He remained with SAP AG until September 2008. Mr. Tolonen served as the Chief Financial Officer and Chief Operating Officer and a member of the board of directors of IGN Entertainment Inc., an Internet media and service provider focused on the videogame market, from October 1999 to December 2002. He served as President and Chief Financial Officer of Cybermedia, a PC user security and performance software provider, from April 1998 to September 1998, and as a member of its Board of Directors from August 1996 to September 1998. Mr. Tolonen served as Chief Financial Officer of Novell, Inc., an enterprise software provider, from June 1989 to April 1998. Mr. Tolonen has served on the board of directors of Imperva, Inc., an enterprise data center security company, since July 2012, and served on the board of directors of Blue Coat Systems, Inc. from May 2008 to February 2012, and Taleo Corporation from August 2010 to April 2012. Mr. Tolonen holds a B.S. in Mechanical Engineering and an M.B.A. from the University of Michigan. Mr. Tolonen is also a Certified Public Accountant.

We believe Mr. Tolonen is qualified to serve on our board because of his extensive financial, operational and accounting experience, including practical experience as a former chief financial officer of several security and software companies.

Classified Board

Our board of directors will consist of seven members upon completion of this offering. In accordance with our amended and restated certificate of incorporation to be filed in connection with this offering, immediately after this offering, our board of directors will be divided into three classes with staggered three-year terms. At each annual general meeting of stockholders, the successors to directors whose terms then expire will be elected to serve from the time of election and qualification until the third annual meeting following election. Our directors will be divided among the three classes as follows:

The Class I directors will be Matthew Howard and Gaurav Garg, and their terms will expire at the annual general meeting of stockholders to be held in 2015;

The Class II directors will be Tae Hea Nahm, Aaref Hilaly and Frank Marshall, and their terms will expire at the annual general meeting of stockholders to be held in 2016; and

The Class III directors will be Robert Tinker and James Tolonen, and their terms will expire at the annual general meeting of stockholders to be held in 2017.

We expect that additional directorships resulting from an increase in the number of directors will be distributed among the three classes so that, as nearly as possible, each class will consist of one-third of the directors. The division of our board of directors into three classes with staggered three-year terms may delay or prevent a change of our management or a change in control.

 

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Director Independence

Under the listing requirements and rules of the NASDAQ Stock Market, independent directors must comprise a majority of our board of directors as a listed company within one year of the closing of this offering.

Our board of directors has undertaken a review of its composition, the composition of its committees and the independence of each director. Based upon information requested from and provided by each director concerning his background, employment and affiliations, including family relationships, our board of directors has determined that Messrs. Garg, Hilaly, Howard, Marshall, Nahm and Tolonen do not have any relationships that would interfere with the exercise of independent judgment in carrying out the responsibilities of a director and that each of these directors is “independent” as that term is defined under the applicable rules and regulations of the SEC and the listing requirements and rules of the NASDAQ Stock Market. In making this determination, our board of directors considered the current and prior relationships that each non-employee director has with our company and all other facts and circumstances our board of directors deemed relevant in determining their independence, including the beneficial ownership of our capital stock by each non-employee director.

Board Leadership Structure

Our board of directors has appointed Mr. Nahm to serve as our Chairman. Our corporate governance guidelines provide that one of our independent directors shall serve as a lead independent director at any time when an independent director is not serving as the Chairman of the board of directors.

Board Committees

Our board of directors has established an audit committee, a compensation committee and a nominating and corporate governance committee. Our board of directors may establish other committees to facilitate the management of our business. The composition and functions of each committee are described below. Members serve on these committees until their resignation or until otherwise determined by our board of directors.

Audit Committee

Our audit committee currently consists of Messrs. Tolonen, Garg and Hilaly, each of whom, our board of directors has determined, satisfies the independence requirements under the NASDAQ Stock Market listing standards. Our board of directors has also determined that Messrs. Tolonen and Garg each satisfy the independence requirements of Rule 10A-3(b)(1) of the Exchange Act. The chair of our audit committee is Mr. Tolonen, whom our board of directors has determined is an “audit committee financial expert” within the meaning of the SEC regulations. Each member of our audit committee can read and understand fundamental financial statements in accordance with applicable requirements. In arriving at these determinations, the board has examined each audit committee member’s scope of experience and the nature of their employment in the corporate finance sector. The functions of this committee include:

 

    reviewing and pre-approving the engagement of our independent registered public accounting firm to perform audit services and any permissible non-audit services;

 

    evaluating the performance of our independent registered public accounting firm and deciding whether to retain its services;

 

    monitoring the rotation of partners of our independent registered public accounting firm on our engagement team as required by law;

 

    reviewing our annual and quarterly financial statements and reports and discussing the statements and reports with our independent registered public accounting firm and management, including a review of disclosures under “Management’s Discussion and Analysis of Financial Condition and Results of Operations;”

 

    considering and approving or disapproving of all related party transactions;

 

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    reviewing, with our independent registered public accounting firm and management, significant issues that may arise regarding accounting principles and financial statement presentation, as well as matters concerning the scope, adequacy and effectiveness of our financial controls;

 

    reviewing the results of management’s efforts to monitor compliance with our programs and policies designed to ensure adherence to applicable laws and rules, as well as to our Code of Business Conduct and Ethics;

 

    establishing procedures for the receipt, retention and treatment of any complaints received by us regarding financial controls, accounting or auditing matters; and

 

    conducting an annual assessment of the performance of the audit committee and its members and the adequacy of its charter.

Compensation Committee

Our compensation committee consists of Messrs. Nahm, Howard and Marshall. Our board of directors has determined that each of Messrs. Nahm, Howard and Marshall, is independent under the NASDAQ Stock Market listing standards, is a “non-employee director” as defined in Rule 16b-3 promulgated under the Exchange Act and is an “outside director” as that term is defined in Section 162(m) of the Internal Revenue Code of 1986, as amended, or Section 162(m). The chair of our compensation committee is Mr. Nahm. The functions of this committee include:

 

    recommending the compensation and other terms of employment of our Chief Executive Officer for approval by the independent members of our board of directors;

 

    determining the compensation and other terms of employment of our other executive officers;

 

    reviewing and approving corporate performance goals and objectives relevant to such compensation;

 

    reviewing and recommending to the full board of directors the compensation of our directors;

 

    evaluating, adopting and administering equity incentive plans, compensation plans and similar programs, as well as modification or termination of plans and programs;

 

    establishing policies with respect to equity compensation arrangements;

 

    reviewing our practices and policies of employee compensation as they relate to risk management and risk-taking incentives;

 

    reviewing and approving any compensation arrangement for any executive officer involving any subsidiary, special purpose or similar entity, taking into account the potential for conflicts of interest in such arrangements;

 

    appointing and overseeing the work of compensation consultants, independent legal counsel or any other advisors engaged for the purpose of advising the compensation committee;

 

    reviewing and discussing with management any conflicts of interest raised by the work of a compensation consultant or advisor retained by the compensation committee or management and how such conflict is being addressed, and preparing any necessary disclosure in our annual proxy statement in accordance with applicable SEC rules and regulations;

 

    reviewing with the Chief Executive Officer the plans for succession for executive officers, as it sees fit, and making recommendations to the board of directors with respect to the selection of appropriate individuals to succeed these positions;

 

    reviewing with management our disclosures under the caption “Compensation Discussion and Analysis” and recommending to the full board its inclusion in our periodic reports to be filed with the SEC; and

 

    reviewing and assessing, at least annually, the performance of the compensation committee and the adequacy of its charter.

 

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Nominating and Corporate Governance Committee

Our nominating and corporate governance committee consists of Messrs. Marshall, Howard and Nahm. Our board of directors has determined that Messrs. Marshall, Howard and Nahm are independent under the NASDAQ Stock Market listing standards. The chair of our nominating and corporate governance committee is Mr. Marshall. The functions of this committee include:

 

    reviewing periodically and evaluating director performance of our board of directors and its applicable committees, and recommending to our board of directors and management areas for improvement;

 

    interviewing, evaluating, nominating and recommending individuals for membership on our board of directors;

 

    reviewing and recommending to our board of directors any amendments to our corporate governance policies; and

 

    reviewing and assessing, at least annually, the performance of the nominating and corporate governance committee and the adequacy of its charter.

Code of Business Conduct and Ethics

We have adopted a Code of Business Conduct and Ethics that applies to all of our employees, officers (including our principal executive officer, principal financial officer and principal accounting officer or controller, or persons performing similar functions), agents and representatives, including directors and consultants. The full text of our Code of Business Conduct and Ethics will be posted on our website at www.mobileiron.com. We intend to disclose future amendments to certain provisions of our Code of Business Conduct and Ethics, or waivers of such provisions, applicable to any principal executive officer, principal financial officer, principal accounting officer or controller, or persons performing similar functions, and our directors, on our website identified above.

Compensation Committee Interlocks and Insider Participation

None of the members of the compensation committee is currently or has been at any time one of our employees. None of our executive officers currently serves, or has served during the last year, as a member of the board of directors or compensation committee of any entity that has one or more executive officers serving as a member of our board of directors or compensation committee.

Non-Employee Director Compensation

Cash Compensation

No cash compensation was paid to our non-employee directors in 2013. Although we do not have a written policy, we generally reimburse our directors their reasonable out-of-pocket expenses incurred in attending board of directors and committee meetings.

Equity Incentive Compensation

No equity incentive compensation was paid to our non-employee directors in 2013.

 

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Director Compensation

In April 2014, our board of directors, upon the recommendation of our compensation committee, approved a policy for the compensation of our non-employee directors following the closing of this offering. Our non-employee directors will receive compensation in the form of equity and cash, as described below:

Equity Compensation for Current Directors. On the date of each annual meeting of stockholders, each current non-employee director will be granted an option to purchase shares of common stock having a grant date fair value equal to $125,000 computed in accordance with FASB ASC Topic 718, which we refer to as the Annual Grant. All of the shares underlying an Annual Grant will vest upon the earlier of (i) the next year’s annual meeting of stockholders or (ii) one year from grant, subject to continued service on the vesting date. In the event of a change in control, any unvested portion of the shares underlying an Annual Grant will fully vest and become exercisable immediately prior to the effective time of such change in control.

Equity Compensation for Future Directors . Following this offering, newly-elected directors will be granted an option to purchase 65,000 shares of common stock, which we refer to as the Initial Grant. The shares underlying the Initial Grant will vest in a series of three equal annual installments on each anniversary of the date of grant, subject to continued service on each vesting date. In the event of a change in control, any unvested portion of the shares underlying an Initial Grant will fully vest and become exercisable immediately prior to the effective time of the change in control. Each director elected following this offering will be granted Annual Grants commencing on the date of the third annual meeting following the director’s election.

Cash Compensation. Each non-employee director will receive an annual fee of $25,000 in cash for serving on our board of directors. The chairman and other members of the three standing committees of our board of director will be entitled to the following additional annual cash fees:

 

Board Committee

   Chairman Fee      Other
Member Fee
 

Audit Committee

   $ 10,000       $ 6,000   

Compensation Committee

   $ 10,000       $ 6,000   

Nominating and Corporate Governance Committee

   $ 10,000       $ 6,000   

All fees in cash will be payable in equal quarterly installments, payable in arrears.

 

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EXECUTIVE COMPENSATION

Our named executive officers, or NEOs, for 2013, which consist of our principal executive officer and the next two most highly compensated executive officers, are:

 

    Robert Tinker, President and Chief Executive Officer;

 

    Todd Ford, Chief Financial Officer; and

 

    John Donnelly, Senior Vice President of Sales.

2013 Summary Compensation Table

The following table sets forth all of the compensation awarded to, earned by or paid to our NEOs during 2013.

 

Name and principal position

   Year      Salary      Option
Awards (1)
     Non-Equity
Incentive Plan
Compensation
    Total  

Robert Tinker

President and Chief Executive Officer

     2013       $ 270,000       $       $ 13,500 (2)     $ 283,500   

Todd Ford (3)

Chief Financial Officer

     2013       $ 11,947       $ 2,561,927       $      $ 2,573,874   

John Donnelly

Senior Vice President of Sales

     2013       $ 207,500       $ 979,496       $ 277,505 (4)     $ 1,464,501   

 

(1) Amounts shown in this column do not reflect dollar amounts actually received by our named executive officers. Instead, these amounts reflect the aggregate grant date fair value of each stock option granted in the fiscal year ended December 31, 2013, computed in accordance with the provisions of FASB ASC Topic 718. Assumptions used in the calculation of these amounts are included in Note 8 to our consolidated financial statements included in this prospectus. As required by SEC rules, the amounts shown exclude the impact of estimated forfeitures related to service-based vesting conditions. Our named executive officers will only realize compensation to the extent the trading price of our common stock is greater than the exercise price of such stock options.
(2) Represents a bonus paid to our Chief Executive Officer based upon achievement of certain performance goals for our company.
(3) Mr. Ford became our Chief Financial Officer effective December 13, 2013, and the amount reported in the “Salary” column reflects a partial year of service.
(4) Represents sales commissions earned by Mr. Donnelly during 2013.

Outstanding Equity Awards at December 31, 2013

The following table provides information regarding outstanding equity awards held by each of our NEOs as of December 31, 2013.

 

     Option Awards (1)  

Name

   Number of
Securities
Underlying
Unexercised
Options (#)
  Exercisable  
    Number of
Securities
Underlying
Unexercised
Options (#)
Unexercisable
     Option Exercise
Price ($)
     Option
Expiration Date
 

Robert Tinker

     956,083 (2)             $ 0.39         12/14/2020   
     1,354,286 (2)               2.64         07/25/2022   

Todd Ford

     1,097,020 (2)               3.25         12/12/2023   

John Donnelly

     525,122 (2)               0.17         01/19/2020   
     47,303 (2)               0.39         12/14/2020   
     200,000 (2)               2.64         07/25/2022   
     420,000 (3)               3.25         12/12/2023   

 

(1) The options provide for early exercise prior to vesting, and to the extent any of such shares are unvested as of a given date, such shares will remain subject to a right of repurchase by us.

 

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(2) The shares subject to the stock option vest over a four-year period with 25% vesting after one year from the vesting commencement date and the remaining shares vesting in equal monthly installments over the following 36 months.
(3) The shares subject to the stock option vest in equal monthly installments over the following 48 months.

Offer Letter Agreements

Robert Tinker

We entered into an offer letter agreement with Mr. Tinker, our President and Chief Executive Officer, dated December 20, 2007, which was amended in March 2008, December 2008 and December 2010. The offer letter has no specific term and constitutes at-will employment. Mr. Tinker’s annual base salary as of December 31, 2013 was $270,000. Under the terms of his offer letter and the amendments, Mr. Tinker initially purchased 1,951,480 shares of restricted stock and was subsequently granted an option to purchase 1,212,583 shares of common stock.

Pursuant to the terms of his offer letter, if Mr. Tinker’s employment with us is terminated without cause or good reason, he will be eligible to receive certain severance benefits, the conditions of which vary depending on whether such termination occurs in connection with a change in control. If termination of employment occurs absent a change in control, Mr. Tinker will be eligible to receive continuation of his base salary and reimbursement of COBRA payments for a period of six months. If termination of employment occurs within 18 months following a change in control, Mr. Tinker will be eligible to receive the amounts described in the preceding sentence, and in addition, vesting of 50% of his then unvested shares under the restricted stock and options granted pursuant to his offer letter.

Todd Ford

We entered into an offer letter with Mr. Ford, our Chief Financial Officer, dated December 12, 2013, which was amended in December 2013. The offer letter has no specific term and constitutes an at-will employment arrangement. Mr. Ford’s annual base salary as of December 31, 2013 was $262,500. In connection with his employment, Mr. Ford was granted an option for 1,097,020 shares of our common stock at an exercise price of $3.25 per share. Mr. Ford is eligible for accelerated vesting of this option grant (i) in full in connection with a change in control and termination of employment without cause or for good reason in connection with such change in control or within 18 months after such change in control, and (ii) in the amount of 1/48 th of the shares for each month of service with us if his employment is terminated without cause or for good reason within the first 12 months of his employment.

John Donnelly

We entered into an offer letter with Mr. Donnelly, our Senior Vice President of Sales, dated December 8, 2009. The offer letter has no specific term and constitutes at-will employment. Mr. Donnelly’s annual base salary as of December 31, 2013 was $207,500. In connection with his employment, Mr. Donnelly was granted an option for 705,122 shares of our common stock at an exercise price of $0.17 per share, and upon the achievement of certain milestones, an option covering 72,944 shares of our common stock at an exercise price of $0.39 per share. Mr. Donnelly is entitled to vesting of 50% of his then unvested shares under these option grants in connection with a change in control and termination of employment without cause or for good reason within 18 months after such change in control.

Employee Benefit Plans

The principal features of our equity incentive plans and our 401(k) plan are summarized below. These summaries are qualified in their entirety by reference to the actual text of the plans, which, other than the 401(k) plan, are filed as exhibits to the registration statement of which this prospectus is a part.

 

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2014 Equity Incentive Plan

Our board of directors adopted our 2014 Equity Incentive Plan, or 2014 Plan, on April 17, 2014, and our stockholders subsequently approved the 2014 Equity Incentive Plan on                     , 2014. The 2014 Plan will become effective on the date the registration statement of which this prospectus forms a part is declared effective by the SEC. The 2014 Plan is the successor to and continuation of our 2008 Stock Plan. Once the 2014 Plan becomes effective, no further grants will be made under our 2008 Stock Plan.

Our 2014 Plan provides for the grant of incentive stock options, or ISOs, within the meaning of Section 422 of the Code, to our employees and our parent and subsidiary corporations’ employees, and for the grant of nonstatutory stock options, or NSOs, stock appreciation rights, restricted stock awards, restricted stock unit awards, performance-based stock awards, and other forms of equity compensation to our employees, directors and consultants. Addition, our 2014 Plan provides for the grant of performance cash awards to our employees, directors and consultants.

Authorized Shares . The maximum number of shares of our common stock that may be issued under our 2014 Plan is 11,400,000, which number of shares will be increased by any shares subject to stock options or other stock awards granted under the 2008 Stock Plan that would have otherwise returned to our 2008 Stock Plan (such as upon the expiration or termination of a stock award prior to vesting), not to exceed 22,734,586 shares. Additionally, the number of shares of our common stock reserved for issuance under our 2014 Plan will automatically increase on January 1 of each year, beginning on January 1, 2015 and continuing through and including January 1, 2024, by 5% of the total number of shares of our capital stock outstanding on December 31 of the preceding calendar year, or a lesser number of shares determined by our board of directors. The maximum number of shares that may be issued upon the exercise of ISOs under our 2014 Plan is 60,000,000.

Shares issued under our 2014 Plan will be authorized but unissued or reacquired shares of our common stock. Shares subject to stock awards granted under our 2014 Plan that expire or terminate without being exercised in full, or that are paid out in cash rather than in shares, will not reduce the number of shares available for issuance under our 2014 Plan. Additionally, shares issued pursuant to stock awards under our 2014 Plan that we repurchase or that are forfeited, as well as shares used to pay the exercise price of a stock award or to satisfy the tax withholding obligations related to a stock award, will become available for future grant under our 2014 Plan.

Plan Administration . Our board of directors, or a duly authorized committee of our board of directors, will administer our 2014 Plan. Our board of directors has delegated concurrent authority to administer our 2014 Plan to our compensation committee under the terms of the compensation committee’s charter. Our board of directors may also delegate to one or more of our officers the authority to (i) designate employees (other than officers) to receive specified stock awards, and (ii) determine the number of shares of our common stock to be subject to such stock awards. Subject to the terms of our 2014 Plan, the board of directors has the authority to determine the terms of awards, including recipients, the exercise, purchase or strike price of stock awards, if any, the number of shares subject to each stock award, the fair market value of a share of our common stock, the vesting schedule applicable to the awards, together with any vesting acceleration, and the form of consideration, if any, payable upon exercise or settlement of the award and the terms of the award agreements for use under our 2014 Plan.

The board of directors has the power to modify outstanding awards under our 2014 Plan. Subject to the terms of our 2014 Plan, the board of directors has the authority to reprice any outstanding option or stock appreciation right, cancel and re-grant any outstanding stock award in exchange for new stock awards, cash or other consideration, or take any other action that is treated as a repricing under generally accepted accounting principles, with the consent of any adversely affected participant.

Section 162(m) Limits. At such time as necessary for compliance with Section 162(m) of the Code, no participant may be granted stock awards covering more than 2,000,000 shares of our common stock under our 2014 Plan during any calendar year pursuant to stock options, stock appreciation rights and other stock awards

 

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whose value is determined by reference to an increase over an exercise price or strike price of at least 100% of the fair market value of our common stock on the date of grant. Additionally, no participant may be granted in a calendar year a performance stock award covering more than 2,000,000 shares of our common stock or a performance cash award having a maximum value in excess of $1,000,000 under our 2014 Plan. These limitations are designed to allow us to grant compensation that will not be subject to the $1,000,000 annual limitation on the income tax deductibility of compensation paid per covered executive officer imposed by Section 162(m) of the Code.

Performance Awards . Our 2014 Plan permits the grant of performance-based stock and cash awards that may qualify as performance-based compensation that is not subject to the $1,000,000 limitation on the income tax deductibility of compensation paid per covered executive officer imposed by Section 162(m) of the Code. Our compensation committee can structure such awards so that the stock or cash will be issued or paid pursuant to such award only following the achievement of certain pre-established performance goals during a designated performance period.

Our compensation committee may establish performance goals by selecting from one or more of the following performance criteria: (i) earnings (including earnings per share and net earnings); (ii) earnings before interest, taxes and depreciation; (iii) earnings before interest, taxes, depreciation and amortization; (iv) earnings before interest, taxes, depreciation, amortization and legal settlements; (v) earnings before interest, taxes, depreciation, amortization, legal settlements and other income (expense); (vi) earnings before interest, taxes, depreciation, amortization, legal settlements, other income (expense) and stock-based compensation; (vii) earnings before interest, taxes, depreciation, amortization, legal settlements, other income (expense), stock-based compensation and changes in deferred revenue; (viii) total stockholder return; (ix) return on equity or average stockholder’s equity; (x) return on assets, investment, or capital employed; (xi) stock price; (xii) margin (including gross margin); (xiii) income (before or after taxes); (xiv) operating income; (xv) operating income after taxes; (xvi) pre-tax profit; (xvii) operating cash flow; (xviii) sales or revenue targets; (xix) increases in revenue or product revenue; (xx) expenses and cost reduction goals; (xxi) improvement in or attainment of working capital levels; (xxii) economic value added (or an equivalent metric); (xxiii) market share; (xxiv) cash flow; (xxv) cash flow per share; (xxvi) share price performance; (xxvii) debt reduction; (xxviii) implementation or completion of projects or processes; (xxix) user satisfaction; (xxx) stockholders’ equity; (xxxi) capital expenditures; (xxxii) debt levels; (xxxiii) operating profit or net operating profit; (xxxiv) workforce diversity; (xxxv) growth of net income or operating income; (xxxvi) billings; (xxxvii) bookings; (xxxviii) the number of users, including but not limited to unique users; (xxxix) employee retention; and (xxxx) to the extent that an Award is not intended to comply with Section 162(m) of the Code, other measures of performance selected by the Board.

Our compensation committee may establish performance goals on a company-wide basis, with respect to one or more business units, divisions, affiliates, or business segments, and in either absolute terms or relative to the performance of one or more comparable companies or the performance of one or more relevant indices. Unless specified otherwise (i) in the award agreement at the time the award is granted or (ii) in such other document setting forth the performance goals at the time the goals are established, our compensation committee will appropriately make adjustments in the method of calculating the attainment of the performance goals as follows: (a) to exclude restructuring and/or other nonrecurring charges; (b) to exclude exchange rate effects; (c) to exclude the effects of changes to generally accepted accounting principles; (d) to exclude the effects of any statutory adjustments to corporate tax rates; and (e) to exclude the effects of any “extraordinary items” as determined under generally accepted accounting principles; (f) to exclude the dilutive effects of acquisitions or joint ventures; (g) to assume that any business divested achieved performance objectives at targeted levels during the balance of a Performance Period following such divestiture; (h) to exclude the effect of any change in the outstanding shares of our common stock by reason of any stock dividend or split, stock repurchase, reorganization, recapitalization, merger, consolidation, spin-off, combination or exchange of shares or other similar corporate change, or any distributions to common stockholders other than regular cash dividends; (i) to exclude the effects of stock based compensation and the award of bonuses under our bonus plans; (j) to exclude

 

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costs incurred in connection with potential acquisitions or divestitures that are required to be expensed under generally accepted accounting principles; (k) to exclude the goodwill and intangible asset impairment charges that are required to be recorded under generally accepted accounting principles; and (l) to exclude the effect of any other unusual, non-recurring gain or loss or other extraordinary item.

Changes to Capital Structure . In the event there is a specified type of change in our capital structure, such as a stock split, reverse stock split, or recapitalization, appropriate adjustments will be made to (1) the class and maximum number of shares reserved for issuance under the 2014 Plan; (2) the class and maximum number of shares by which the share reserve may increase automatically each year; (3) the class and maximum number of shares that may be issued upon the exercise of incentive stock options; (4) the class and maximum number of shares subject to stock awards that can be granted in a calendar year (as established under the 2014 Plan pursuant to Section 162(m) of the Code); and (5) the class and number of shares and exercise price, strike price, or purchase price, if applicable, of all outstanding stock awards.

Corporate Transactions. Our 2014 Plan provides that in the event of certain specified significant corporate transactions, including: (1) a sale of all or substantially all of our assets, (2) the sale or disposition of 90% of our outstanding securities, (3) the consummation of a merger or consolidation where we do not survive the transaction and (4) the consummation of a merger or consolidation where we do survive the transaction but the shares of our common stock outstanding immediately prior to such transaction are converted or exchanged into other property by virtue of the transaction, each outstanding award will be treated as the administrator determines. The administrator may (1) arrange for the assumption, continuation or substitution of a stock award by a successor corporation; (2) arrange for the assignment of any reacquisition or repurchase rights held by us to a successor corporation; (3) accelerate the vesting, in whole or in part, of the stock award and provide for its termination prior to the transaction; (4) arrange for the lapse, in whole or in part, of any reacquisition or repurchase rights held by us; (5) cancel or arrange for the cancellation of the stock award prior to the transaction in exchange for a cash payment, if any, determined by the board; or (6) make a payment, in the form determined by the board, equal to the excess, if any, of the value of the property the participant would have received upon exercise of the awards prior to the transaction over any exercise price payable by the participant in connection with the exercise. The plan administrator is not obligated to treat all stock awards or portions of stock awards, even those that are of the same type, in the same manner.

In the event of a change in control, awards granted under our 2014 Plan will not receive automatic acceleration of vesting and exercisability, although this treatment may be provided for in an award agreement. Under the 2014 Plan, a change in control is defined to include (a) the acquisition of any person of more than 50% of the combined voting power of the company’s then outstanding stock; (b) a merger, consolidation or similar transaction in which the stockholders of the company immediately prior to the transaction do not own, directly or indirectly, more than 50% of the combined voting power of the surviving entity (or the parent of the surviving entity); (c) a sale, lease, exclusive license or other disposition of all or substantially all of the assets to an entity that did not previously hold more than 50% of the voting power over company stock or (d) individuals who constitute our incumbent board of directors ceasing to constitute at least a majority of our board of directors.

Plan Amendment or Termination . Our board of directors has the authority to amend, suspend, or terminate our 2014 Plan, provided that such action does not materially impair the existing rights of any participant without such participant’s written consent. No ISOs may be granted after the tenth anniversary of the date our board of directors adopted our 2014 Plan.

2014 Employee Stock Purchase Plan

Our board of directors has adopted our 2014 Employee Stock Purchase Plan, or ESPP on April 17, 2014, and our stockholders subsequently approved the ESPP on             , 2014. The ESPP will become effective immediately upon the execution and delivery of the underwriting agreement related to this offering. The purpose of the ESPP is to secure the services of new employees, to retain the services of existing employees and to provide incentives for

 

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such individuals to exert maximum efforts toward our success and that of our affiliates. The ESPP is intended to qualify as an “employee stock purchase plan” within the meaning of Section 423 of the Code. The maximum aggregate number of shares of our common stock that may be issued under our ESPP is shares.

Authorized Shares . The maximum aggregate number of shares of our common stock that may be issued under our ESPP is 2,900,000 shares. Additionally, the number of shares of our common stock reserved for issuance under our ESPP will increase automatically each year, beginning on January 1, 2015 and continuing through and including January 1, 2024, by the lesser of (i) 1% of the total number of shares of our common stock outstanding on December 31 of the preceding calendar year; (ii) 3,000,000 shares of common stock; or (iii) such lesser number as determined by our board of directors. Shares subject to purchase rights granted under our ESPP that terminate without having been exercised in full will not reduce the number of shares available for issuance under our ESPP.

Administration . Our board of directors, or a duly authorized committee thereof, will administer our ESPP. Our board of directors has delegated concurrent authority to administer our ESPP to our compensation committee under the terms of the compensation committee’s charter. The ESPP is implemented through a series of offerings under which eligible employees are granted purchase rights to purchase shares of our common stock on specified dates during such offerings. Under the ESPP, we may specify offerings with durations of not more than 27 months, and may specify shorter purchase periods within each offering. Each offering will have one or more purchase dates on which shares of our common stock will be purchased for employees participating in the offering. An offering under the ESPP may be terminated under certain circumstances.

Payroll Deductions . Generally, all regular employees, including executive officers, employed by us or by any of our designated affiliates, may participate in the ESPP and may contribute, normally through payroll deductions, up to 15% of their earnings (as defined in the ESPP) for the purchase of our common stock under the ESPP. Unless otherwise determined by our board of directors, common stock will be purchased for the accounts of employees participating in the ESPP at a price per share equal to the lower of (a) 85% of the fair market value of a share of our common stock on the first date of an offering or (b) 85% of the fair market value of a share of our common stock on the date of purchase. For the initial offering, which we expect will commence upon the execution and delivery of the underwriting agreement relating to this offering, the fair market value on the first day of the initial offering will be the price at which shares are first sold to the public.

Limitations . Our employees, including executive officers, or any of our designated affiliates may have to satisfy one or more of the following service requirements before participating in our ESPP, as determined by the administrator: (i) customary employment with us or one of our affiliates for more than 20 hours per week and more than five months per calendar year, or (ii) continuous employment with us or one of our affiliates for a minimum period of time, not to exceed two years, prior to the first date of an offering. An employee may not be granted rights to purchase stock under our ESPP if such employee (i) immediately after the grant would own stock possessing 5% or more of the total combined voting power or value of our common stock, or (ii) holds rights to purchase stock under our ESPP that would accrue at a rate that exceeds $25,000 worth of our stock for each calendar year that the rights remain outstanding.

Changes to Capital Structure . In the event that there occurs a change in our capital structure through such actions as a stock split, merger, consolidation, reorganization, recapitalization, reincorporation, stock dividend, dividend in property other than cash, large nonrecurring cash dividend, liquidating dividend, combination of shares, exchange of shares, change in corporate structure or similar transaction, the board of directors will make appropriate adjustments to (1) the number of shares reserved under the ESPP, (2) the maximum number of shares by which the share reserve may increase automatically each year, (3) the number of shares and purchase price of all outstanding purchase rights and (4) the number of shares that are subject to purchase limits under ongoing offerings.

Corporate Transactions . In the event of certain significant corporate transactions, including: (1) a sale of all or substantially all of our assets, (2) the sale or disposition of 90% of our outstanding securities, (3) the consummation of a merger or consolidation where we do not survive the transaction, and (4) the consummation

 

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of a merger or consolidation where we do survive the transaction but the shares of our common stock outstanding immediately prior to such transaction are converted or exchanged into other property by virtue of the transaction, any then-outstanding rights to purchase our stock under the ESPP may be assumed, continued or substituted for by any surviving or acquiring entity (or its parent company). If the surviving or acquiring entity (or its parent company) elects not to assume, continue or substitute for such purchase rights, then the participants’ accumulated payroll contributions will be used to purchase shares of our common stock within 10 business days s prior to such corporate transaction, and such purchase rights will terminate immediately.

ESPP Amendments, Termination . Our board of directors has the authority to amend or terminate our ESPP, provided that except in certain circumstances such amendment or termination may not materially impair any outstanding purchase rights without the holder’s consent. We will obtain stockholder approval of any amendment to our ESPP as required by applicable law or listing requirements.

2008 Stock Plan

Our board of directors adopted our 2008 Stock Plan in March 2008, and our stockholders approved our 2008 Plan in August 2008. As of March 31, 2014, we had reserved 32,043,622 shares of our common stock for issuance under our 2008 Stock Plan. As of March 31, 2014, options or rights to purchase 10,119,140 of these shares had been exercised (of which 810,104 shares have been repurchased and returned to the pool of shares reserved for issuance under the 2008 Stock Plan), options to purchase 22,400,289 of these shares remained outstanding and 334,297 of these shares remained available for future grant. The options outstanding as of March 31, 2014 had a weighted-average exercise price of $2.54 per share. Our 2008 Stock Plan allows for the grant of ISOs to our employees, and for the grant of NSOs and stock purchase rights to our employees and consultants.

Our 2008 Stock Plan will be terminated following the date our 2014 Plan becomes effective. However, any outstanding stock awards under our 2008 Stock Plan will continue to be governed by the terms of our 2008 Plan and applicable award agreements.

Our board of directors, or a committee thereof appointed by our board of directors, administers our 2008 Stock Plan and the stock awards granted under it. The plan administrator has the authority to modify outstanding stock awards under our 2008 Stock Plan.

In the event of certain specified corporate transactions, including: (1) a change in control, (2) a sale of all or substantially all of our assets, (3) a merger, consolidation or other reorganization or business combination with or into another corporation, entity or person, or (4) the direct or indirect acquisition by any person, or persons active as a group, of beneficial ownership or right to acquire beneficial ownership, of shares representing a majority of the voting power of our outstanding stock, our board of directors may in its discretion (1) provide for the assumption or substitution of, or adjustment to, each outstanding option and purchase right by a successor corporation, (2) accelerate the vesting and termination of outstanding options and purchase rights, and provide for their termination prior to the transaction and/or (3) provide for the termination of options and purchase rights on such terms and conditions as it deems appropriate, including providing for the cancellation of options and purchase rights for a cash payment to the participant. The plan administrator need not provide for identical treatment of each outstanding award. Under our 2008 Plan, a change of control is defined to include: (1) a sale of all or substantially all of our assets, or (2) any merger, consolidation or other business combination transaction with or into another corporation, entity or person, other than a transaction in which the holders of at least a majority of the shares of our voting stock outstanding immediately prior to such transaction continue to hold a majority of the total voting power represented by the shares of our voting stock outstanding immediately after such transaction, (3) the direct or indirect acquisition (including by way of a tender or exchange offer) by any person, or persons acting as a group, of beneficial ownership or a right to acquire beneficial ownership of shares representing a majority of the voting power of the then outstanding shares of our stock, or (4) individuals who constitute our incumbent board of directors cease to constitute a majority of our board of directors.

 

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401(k) Plan

We maintain a tax-qualified retirement plan that provides eligible U.S. employees with an opportunity to save for retirement on a tax advantaged basis. Eligible employees are able to defer eligible compensation subject to applicable annual Code limits. Currently, we do not make matching contributions or discretionary contributions to the 401(k) plan. Employees’ pre-tax contributions are allocated to each participant’s individual account and are then invested in selected investment alternatives according to the participants’ directions. Employees are immediately and fully vested in their contributions. The 401(k) plan is intended to be qualified under Section 401(a) of the Code with the 401(k) plan’s related trust intended to be tax exempt under Section 501(a) of the Code. As a tax-qualified retirement plan, contributions to the 401(k) plan and earnings on those contributions are not taxable to the employees until distributed from the 401(k) plan.

Limitations on Liability and Indemnification Matters

Upon the completion of this offering, our amended and restated certificate of incorporation will contain provisions that limit the liability of our current and former directors for monetary damages to the fullest extent permitted by Delaware law. Delaware law provides that directors of a corporation will not be personally liable for monetary damages for any breach of fiduciary duties as directors, except liability for:

 

    any breach of the director’s duty of loyalty to the corporation or its stockholders;

 

    any act or omission not in good faith or that involves intentional misconduct or a knowing violation of law;

 

    unlawful payments of dividends or unlawful stock repurchases or redemptions; or

 

    any transaction from which the director derived an improper personal benefit.

Such limitation of liability does not apply to liabilities arising under federal securities laws and does not affect the availability of equitable remedies such as injunctive relief or rescission.

Our amended and restated certificate of incorporation and our amended and restated bylaws will provide that we are required to indemnify our directors to the fullest extent permitted by Delaware law. Our amended and restated bylaws will also provide that, upon satisfaction of certain conditions, we shall advance expenses incurred by a director in advance of the final disposition of any action or proceeding, and permit us to secure insurance on behalf of any officer, director, employee or other agent for any liability arising out of his or her actions in that capacity regardless of whether we would otherwise be permitted to indemnify him or her under the provisions of Delaware law. Our amended and restated certificate of incorporation and amended and restated bylaws will also provide our board of directors with discretion to indemnify our officers and employees when determined appropriate by the board. We have entered and expect to continue to enter into agreements to indemnify our directors, executive officers and other employees as determined by the board of directors. With certain exceptions, these agreements provide for indemnification for related expenses including, among other things, attorneys’ fees, judgments, fines and settlement amounts incurred by any of these individuals in any action or proceeding. We believe that these bylaw provisions and indemnification agreements are necessary to attract and retain qualified persons as directors and officers. We also maintain customary directors’ and officers’ liability insurance.

The limitation of liability and indemnification provisions in our amended and restated certificate of incorporation and amended and restated bylaws may discourage stockholders from bringing a lawsuit against our directors for breach of their fiduciary duty. They may also reduce the likelihood of derivative litigation against our directors and officers, even though an action, if successful, might benefit us and other stockholders. Further, a stockholder’s investment may be adversely affected to the extent that we pay the costs of settlement and damage awards against directors and officers as required by these indemnification provisions. At present, there is

 

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no pending litigation or proceeding involving any of our directors, officers or employees for which indemnification is sought and we are not aware of any threatened litigation that may result in claims for indemnification.

Rule 10b5-1 Sales Plans

Our directors and executive officers may adopt written plans, known as Rule 10b5-1 plans, in which they will contract with a broker to buy or sell shares of our common stock on a periodic basis. Under a Rule 10b5-1 plan, a broker executes trades pursuant to parameters established by the director or officer when entering into the plan, without further direction from them. The director or officer may amend a Rule 10b5-1 plan in some circumstances and may terminate a plan at any time. Our directors and executive officers also may buy or sell additional shares outside of a Rule 10b5-1 plan when they are not in possession of material nonpublic information subject to compliance with the terms of our insider trading policy. Prior to 180 days after the date of this offering (subject to potential extension or early termination), the sale of any shares under such plan would be subject to the lock-up agreement that the director or officer has entered into with the underwriters.

 

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CERTAIN RELATIONSHIPS AND RELATED PARTY TRANSACTIONS

The following is a summary of transactions since January 1, 2011 to which we have been a participant in which the amount involved exceeded or will exceed $120,000, and in which any of our directors, executive officers or holders of more than five percent of our capital stock, or any member of the immediate family of the foregoing persons, had or will have a direct or indirect material interest, other than compensation arrangements which are described under “Management — Executive Compensation” and “Management — Non-Employee Director Compensation.”

Sales of Preferred Stock

In May and June 2011, we sold an aggregate of 6,550,505 shares of our Series D preferred stock at a purchase price of $3.05 per share for an aggregate purchase price of approximately $20.0 million. In May and October 2012, we sold an aggregate of 6,429,159 shares of our Series E preferred stock at a purchase price of $7.11 per share for an aggregate purchase price of approximately $45.7 million. From August 2013 through January 2014, we sold an aggregate of 8,414,491 shares of our Series F preferred stock at a purchase price of $7.11 per share for an aggregate purchase price of approximately $59.8 million. The following table summarizes purchases of shares of our preferred stock by our executive officers and holders of more than 5% of our capital stock since January 1, 2011:

 

Stockholder

   Series D
(shares)
     Series E
(shares)
     Series F
(shares)
     Total
Purchase
Price
 

Sequoia Capital and affiliates (1)

     1,725,505         281,265         281,262       $ 9,268,295   

Storm Ventures and affiliates (2)

     1,918,939         1,556,033         281,264       $ 18,923,446   

Norwest Venture Partners and affiliates (3)

     1,809,837         1,748,828         421,897       $ 20,961,255   

Foundation Capital and affiliates (4)

     852,368         140,633         281,265       $ 5,602,457   

 

(1) Sequoia Capital and its affiliates are holders of more than 5% of our capital stock. Aaref Hilaly, a member of our board of directors, is affiliated with Sequoia Capital.
(2) Storm Ventures and its affiliates are holders of more than 5% of our capital stock. Tae Hea Nahm, a member of our board of directors, is affiliated with Storm Ventures.
(3) Norwest Venture Partners and its affiliates are holders of more than 5% of our capital stock. Matthew Howard, a member of our board of directors, is affiliated with Norwest Venture Partners.
(4) Foundation Capital and its affiliates are holders of more than 5% of our capital stock.

Recent Acquisition

In April 2014, we completed the acquisition of certain assets of Averail Corporation, a privately-held company, for 407,053 shares of our common stock and the assumption of certain liabilities. In connection with this acquisition, 144,527 of these shares were distributed to entities affiliated with Storm Ventures, and 144,527 of these shares were issued to entities affiliated with Foundation Capital, subject to certain holdback provisions. The Storm Ventures entities and the Foundation Capital entities each collectively hold more than 5% of our capital stock. In addition, Tae Hea Nahm, an affiliate of Storm Ventures, serves on our board of directors and was a director of Averail prior to its acquisition. The aggregate purchase price of the transaction was approximately $2.3 million, and the aggregate value of the securities issued to each of the Storm Ventures entities and the Foundation Capital entities was approximately $740,000, based on a valuation of our common stock performed by us and a third-party valuation firm.

Registration Rights Agreement

On August 29, 2013, we entered into an Amended and Restated Investors’ Rights Agreement, or the IRA, with the holders of our outstanding preferred stock and certain holders of our outstanding common stock, including entities affiliated with Sequoia Capital, Storm Ventures, Norwest Venture Partners and Foundation Capital. For a more detailed description of these registration rights, see the section titled “Description of Capital Stock—Registration Rights.”

 

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Indemnification Agreements

Our amended and restated certificate of incorporation, which will be effective upon the completion of this offering, will contain provisions limiting the liability of directors, and our amended and restated bylaws will provide that we will indemnify each of our directors to the fullest extent permitted under Delaware law. Our amended and restated certificate of incorporation and amended and restated bylaws will also provide our board of directors with discretion to indemnify our officers and employees when determined appropriate by the board. In addition, we have entered into an indemnification agreement with each of our directors and our executive officers. For more information regarding these agreements, see “Executive Compensation—Limitations on Liability and Indemnification Matters.”

Policy on Future Related Party Transactions

All future transactions between us and our officers, directors, principal stockholders and their affiliates will be approved by the audit committee, or a similar committee consisting of entirely independent directors, according to the terms of our Code of Business Conduct and Ethics.

 

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PRINCIPAL STOCKHOLDERS

The following table sets forth certain information with respect to the beneficial ownership of our common stock as of March 31, 2014, and as adjusted to reflect the sale of common stock offered by us in this offering, for:

 

    each of our named executive officers;

 

    each of our directors;

 

    all of our directors and executive officers as a group; and

 

    each person, or group of affiliated persons, known by us to beneficially own more than 5% of our common stock.

Beneficial ownership is determined in accordance with the rules of the SEC and generally includes any shares over which a person exercises sole or shared voting or investment power. Shares of common stock issuable under options that are exercisable within 60 days after March 31, 2014 are deemed beneficially owned and such shares are used in computing the percentage ownership of the person holding the options but are not deemed outstanding for the purpose of computing the percentage ownership of any other person. The information contained in the following table is not necessarily indicative of beneficial ownership for any other purpose and the inclusion of any shares in the table does not constitute an admission of beneficial ownership of those shares.

Unless otherwise indicated below, to our knowledge, all persons named in the table have sole voting and dispositive power with respect to their shares of common stock, except to the extent authority is shared by spouses under community property laws. Unless otherwise indicated below, the address of each beneficial owner listed in the table below is c/o Mobile Iron, Inc., 415 East Middlefield Road, Suite 100, Mountain View, California 94043.

 

     Number
of Shares
Beneficially
Owned
     Percentage of
Shares Beneficially
Owned

Name of Beneficial Owner

      Before
Offering
    After
Offering

Named Executive Officers and Directors:

       

Robert Tinker (1)

     4,518,349         5.0  

Todd Ford (2)

     1,097,020         1.2     

John Donnelly (3)

     1,398,066         1.6     

Gaurav Garg (4)

     1,078,058         1.2     

Aaref Hilaly (5)

                 

Matthew Howard (6)

     17,251,217         19.4     

Frank Marshall (7)

     1,047,082         1.2     

Tae Hea Nahm (8)

     17,826,892         20.0     

James Tolonen (9)

     5,000         *     

Directors and officers as a group (total of 12 persons) (10)

     46,362,424         49.0     

Greater than 5% Stockholders:

       

Entities affiliated with Storm Ventures (11)

     17,826,892         20.0     

Norwest Venture Partners X, LP (12)

     17,251,217         19.4     

Entities affiliated with Sequoia Capital (13)

     14,940,320         16.8     

Entities affiliated with Foundation Capital (14)

     7,524,266         8.5     

 

* Represents beneficial ownership of less than 1% of the outstanding common stock.
(1) Consists of (i) 2,207,980 shares held by The Robert B. Tinker Trust under agreement dated July 30, 2012, of which Mr. Tinker is the trustee and (ii) 2,310,369 shares issuable pursuant to stock options exercisable within 60 days after March 31, 2014, 910,408 of which would be subject to repurchase if employment is terminated prior to vesting.
(2) Consists of 10,000 shares of common stock held by each of The Jordan Ford 2006 Irrevocable Trust, The Sawyer Ford 2006 Irrevocable Trust and The Taylor Ford 2006 Irrevocable Trust, of which Mr. Ford is a Trustee and 1,067,020 shares of common stock issuable pursuant to stock options exercisable within 60 days after March 31, 2014, all of which would be subject to repurchase if employment is terminated prior to vesting.

 

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(3) Consists of 205,641 shares held and 1,192,425 shares issuable pursuant to stock options exercisable within 60 days after March 31, 2014, 503,972 of which would be subject to repurchase if employment is terminated prior to vesting.
(4) Consists of (i) 425,823 shares held by Gaurav Garg and Komal Shah Trust U/T/A Dated April 27, 2000, of which Mr. Garg is a Co-Trustee, (ii) 16,376 shares held by The 2010 Garg/Shah GRAT Number Eleven U/T/A 06/04/10 of which Mr. Garg is a Co-Trustee, (iii) 16,376 shares held by The 2010 Garg/Shah GRAT Number Twelve U/T/A 06/04/10, of which Mr. Garg is a Co-Trustee, (iv) 591,356 shares held by Hilltop Family Partners LP, of which Mr. Garg and his spouse are General Partners, and (v) 28,127 shares held by Alameda Alpha LLC of which Mr. Garg and J. Peter Wagner are managing members.
(5) Excludes shares listed in footnote (13) below, which are held by the Sequoia Capital entities. Mr. Hilaly, one of our directors, is a non-managing member of SC XII Management, LLC, and does not share voting or dispositive power with respect to the shares held by the Sequoia Capital entities.
(6) Consists of shares listed in footnote (12) below, which are held by Norwest Venture Partners X, LP. Mr. Howard, one of our directors, is a member of Genesis VC Partners X, LLC and shares voting and dispositive power with respect to the shares held by Norwest Venture Partners X, LP.
(7) Consists of 1,018,955 shares held by Big Basin Partners, LP and 28,127 shares held by Timark, L.P. Mr. Marshall is the General Partner of Big Basin Partners, L.P. and Timark, L.P. and may be deemed to share voting and dispositive power with respect to these shares.
(8) Consists of shares listed in footnote (11) below, which are held by the Storm Ventures entities. Mr. Nahm, one of our directors, is a managing member of Storm Venture Associates III, L.L.C. and shares voting and dispositive power with respect to the shares held by the Storm Ventures entities.
(9) Represents shares of common stock issuable pursuant to options exercisable within 60 days of March 31, 2014, all of which would be subject to repurchase if employment is terminated prior to vesting.
(10) Includes 5,593,814 shares subject to options exercisable within 60 days after March 31, 2014, 3,266,320 of which would be subject to repurchase if employment is terminated prior to vesting.
(11) Consists of (i) 14,742,891 shares held by Storm Ventures Fund III, L.P. (“SVF III”), (ii) 1,078,194 shares held by Storm MI Investments, L.P. (“SMI”), (iii) 806,409 shares held by Storm Ventures Affiliates Fund III, L.P. (“SVAF III”), (iv) 742,679 shares held by Storm Ventures Fund IV, L.P. (“SVF IV”) and (v) 456,719 shares held by Storm Ventures Principals Fund III LLC (SVPF III”). Storm Venture Associates III, L.L.C. (SVA III LLC) is the general partner of SVF III, SMI and SVAF III and the managing member of SVPF III. Ryan Floyd, M. Alex Mendez, Tae Hea Nahm and Sanjay Subhedar as the managing members of SVA III LLC share voting and investment power with respect to the shares held by SVF III, SMI, SVAF III and SVPF III. Storm Venture Associates IV, L.L.C. (SVA IV LLC) is the general partner of SVF IV. Ryan Floyd, M. Alex Mendez, Tae Hea Nahm and Sanjay Subhedar as the managing members of SVA IV LLC share voting and investment power with respect to the shares held by SVF IV. The address of each of the entities identified in this footnote is 2440 Sand Hill Road, Menlo Park, CA 94025.
(12) Consists of 17,251,217 shares held by Norwest Venture Partners X, LP (“NVP X”). NVP Associates, LLC (“NVP”) is the managing member of Genesis VC Partners X, LLC (“Genesis X”) the general partner of NVP X. Promod Haque, Matthew Howard and Jeffrey Crowe, as co-Chief Executive Officers of NVP and members of Genesis X, may be deemed to share voting and dispositive power with respect to the shares held by NVP X. The address for the Norwest Venture Partners entities is 525 University Avenue, Suite 800, Palo Alto, California 94301.
(13) Consists of (i) 12,084,137 shares owned by Sequoia Capital XII (“SC XII”), (ii) 1,291,519 shares held by Sequoia Capital XII Principals Fund (“SC XII PF”), (iii) 1,065,547 shares held by Sequoia Capital U.S. Growth Fund IV, L.P. (“SC US GF IV”), (iv) 452,171 shares held by Sequoia Technology Partners XII (“STP XII”) and (v) 46,946 shares held by Sequoia Capital USGF Principals Fund IV, L.P. (“SC USGF PF IV”). SCGF GenPar, Ltd. is the sole general partner of SCGF IV Management, L.P., which is the sole general partner of Sequoia Capital U.S. Growth Fund IV, LP, and Sequoia Capital USGF Principals Fund IV, lP (collectively, the “Sequoia Capital GFIV Funds”). As a result, SCGF GenPar, Ltd. may be deemed to share voting and dispositive power with respect to the shares held by Sequoia Capital GFIV Funds. The managing members of SCGF GenPar, Ltd. are Roelof Botha, Scott Carter, Michael Goguen, James Goetz, Douglas Leone and Michael Moritz. As a result, and by virtue of the relationships described in this footnote, each of the managing members of SCGF GenPar, Ltd. may be deemed to share beneficial ownership of the shares held by the Sequoia Capital GFIV Funds. SC XII Management, LLC is the general partner of Sequoia Capital XII, LP and Sequoia Technology Partners XII, LP, and is the managing member of Sequoia Capital XII Principals Fund, LLC (collectively, the Sequoia Capital XII Funds”). The managing members of SC XII Management, LLC are Roelof Botha, James J. Goetz, Michael Goguen, Douglas Leone and Michael Moritz. As a result, and by virtue of the relationships described in this footnote, each of the managing members of SC XII Management, LLC may be deemed to share beneficial ownership of the shares held by the Sequoia Capital XII Funds. The address of each of the entities identified in this footnote is 3000 Sand Hill Road, Suite 4-250, Menlo Park, CA 94025.
(14) Consists of (i) 7,441,122 shares held by Foundation Capital VI, LP and (ii) 83,144 shares held by Foundation Capital VI Principals Fund, LLC. Foundation Capital Management Co. VI, LLC (“FC6M”) serves as the sole Manager of Foundation Capital VI, L.P. (“FC6”) and Foundation Capital VI Principals Fund, LLC (“FC6P”). William Elmore, Paul Koontz, Mike Schuh, Paul Holland, Richard Redelfs, Charles Moldow, Steve Vassallo, and Warren Weiss are Managing Members of FC6M. FC6M exercises sole voting and investment power over the shares owned by FC6 and FC6P. As Managing Members of FC6M, Messrs. Elmore, Koontz, Schuh, Holland, Redelfs, Moldow, Vassallo and Weiss may be deemed to share voting and investment power over the shares owned by FC6 and FC6P. The address for each of the entities identified in this footnote is 250 Middlefield Road, Menlo Park, CA 94025.

 

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DESCRIPTION OF CAPITAL STOCK

The description below of our capital stock and provisions of our amended and restated certificate of incorporation and amended and restated bylaws are summaries and are qualified by reference to the amended and restated certificate of incorporation and the amended and restated bylaws, which are filed as exhibits to the registration statement of which this prospectus is part, and by the applicable provisions of Delaware law.

General

Immediately prior to the completion of this offering, our amended and restated certificate of incorporation will authorize us to issue up to              shares of common stock, $0.0001 par value per              share, and shares of preferred stock, $0.0001 par value per share. The following information reflects the filing of our amended and restated certificate of incorporation and the conversion of all outstanding shares of our convertible preferred stock into shares of common stock upon the completion of this offering.

As of March 31, 2014, there were outstanding:

 

    19,447,312 shares of common stock held by 321 stockholders, including 2,969,987 shares issued pursuant to early exercise of stock options or restricted stock grants that are subject to repurchase; and

 

    22,400,289 shares of common stock issuable upon exercise of outstanding options.

Our shares of common stock are not redeemable and, following the completion of this offering, will not have preemptive rights.

Common Stock

Voting Rights

Each holder of our common stock is entitled to one vote for each share on all matters submitted to a vote of the stockholders, including the election of directors. Under our amended and restated certificate of incorporation and amended and restated bylaws, our stockholders will not have cumulative voting rights. Because of this, the holders of a majority of the shares of common stock entitled to vote in any election of directors can elect all of the directors standing for election, if they should so choose.

Dividends

Subject to preferences that may be applicable to any then-outstanding preferred stock, holders of common stock are entitled to receive ratably those dividends, if any, as may be declared from time to time by the board of directors out of legally available funds.

Liquidation

In the event of our liquidation, dissolution or winding up, holders of common stock will be entitled to share ratably in the net assets legally available for distribution to stockholders after the payment of all of our debts and other liabilities and the satisfaction of any liquidation preference granted to the holders of any then-outstanding shares of preferred stock.

Rights and Preferences

Holders of common stock have no preemptive, conversion or subscription rights and there are no redemption or sinking fund provisions applicable to the common stock. The rights, preferences and privileges of the holders of common stock are subject to, and may be adversely affected by, the rights of the holders of shares of any series of preferred stock that we may designate in the future.

 

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Preferred Stock

As of March 31, 2014, there were 69,505,829 shares of our preferred stock outstanding, which will be converted into 69,505,829 shares of common stock immediately prior to the completion of this offering.

Upon the completion of this offering, our board of directors may, without further action by our stockholders, fix the rights, preferences, privileges and restrictions of up to an aggregate of shares of preferred stock in one or more series and authorize their issuance. These rights, preferences and privileges could include dividend rights, conversion rights, voting rights, terms of redemption, liquidation preferences, sinking fund terms and the number of shares constituting any series or the designation of such series, any or all of which may be greater than the rights of our common stock. The issuance of our preferred stock could adversely affect the voting power of holders of our common stock and the likelihood that such holders will receive dividend payments and payments upon liquidation. In addition, the issuance of preferred stock could have the effect of delaying, deferring or preventing a change of control or other corporate action. Upon the completion of this offering, no shares of preferred stock will be outstanding, and we have no present plan to issue any shares of preferred stock.

Options

As of March 31, 2014, under our 2008 Stock Plan, options to purchase an aggregate of 22,400,289 shares of common stock (excluding 535,613 shares issued pursuant to early exercise of options that are subject to repurchase by us) were outstanding and 334,297 additional shares of common stock were available for future grant. For additional information regarding the terms of these plans, see “Management—Employee Benefit Plans.”

Registration Rights

After our initial public offering, certain holders of shares of our common stock, including those shares of our common stock that were issued upon conversion of our preferred stock, will be entitled to certain rights with respect to registration of such shares under the Securities Act. These shares are referred to as registrable securities. The holders of these registrable securities possess registration rights pursuant to the terms of the IRA and are described in additional detail below. We, along with entities affiliated with Sequoia Capital, Norwest Venture Partners, Foundation Capital and Storm Ventures, as well as certain other parties, are parties to the IRA. We entered into the IRA in connection with the issuance of our Series F preferred stock in 2013.

The registration of shares of our common stock pursuant to the exercise of registration rights described below would enable the holders to trade these shares without restriction under the Securities Act when the applicable registration statement is declared effective. We will pay the registration expenses, other than underwriting discounts, selling commissions and stock transfer taxes, of the shares registered pursuant to the demand, piggyback and Form S-3 registrations described below.

Generally, in an underwritten offering, the managing underwriter, if any, has the right, subject to specified conditions, to limit the number of shares the holders may include. The demand, piggyback and Form S-3 registration rights described below will expire three years after the effective date of the registration statement, of which this prospectus forms a part, or, with respect to any particular holder, at such time that such holder can sell its shares under Rule 144 of the Securities Act during any three month period.

Demand Registration Rights

Under our IRA, upon the written request of the holders of at least a majority of our registrable securities then outstanding that we file a registration statement under the Securities Act covering registrable securities with an aggregate offering price of at least $10 million, we are obligated to use commercially reasonable efforts to register the sale of all registrable securities that the holders may request in writing to be registered. We are required to effect no more than two registration statements that are declared or ordered effective. We may postpone the filing of a registration statement for up to 120 days once in a 12-month period if in the good faith judgment of our board of directors such registration would be materially detrimental to us.

 

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Piggyback Registration Rights

If we register any of our securities for public sale, either for our own account or for the account of other security holders, we will also have to register all registrable securities that the holders of such securities request in writing be registered. This piggyback registration right does not apply to a registration relating to any of our stock plans, stock purchase or similar plan, a transaction under Rule 145 of the Securities Act or a registration in which the only common stock being registered is common stock issuable upon conversion of debt securities which are also being registered. The managing underwriter of any underwritten offering will have the right to limit, due to marketing reasons, the number of shares registered by these holders.

Form S-3 Registration Rights

The holders of our registrable securities can also request that we register all or a portion of their shares on Form S-3 if we are eligible to file a registration statement on Form S-3 and the aggregate price to the public of the shares offered is in excess of $1.0 million (net of underwriting discounts and commissions, if any). We may postpone the filing of a registration statement for up to 90 days once in a 12-month period if in the good faith judgment of our board of directors such registration would be materially detrimental to us.

Anti-Takeover Provisions

Section 203 of the Delaware General Corporation Law

We are subject to Section 203 of the Delaware General Corporation Law, which prohibits a Delaware corporation from engaging in any business combination with any interested stockholder for a period of three years after the date that such stockholder became an interested stockholder, with the following exceptions:

 

    before such date, the board of directors of the corporation approved either the business combination or the transaction that resulted in the stockholder becoming an interested stockholder;

 

    upon completion of the transaction that resulted in the stockholder becoming an interested stockholder, the interested stockholder owned at least 85% of the voting stock of the corporation outstanding at the time the transaction began, excluding for purposes of determining the voting stock outstanding (but not the outstanding voting stock owned by the interested stockholder) those shares owned (i) by persons who are directors and also officers and (ii) employee stock plans in which employee participants do not have the right to determine confidentially whether shares held subject to the plan will be tendered in a tender or exchange offer; or

 

    on or after such date, the business combination is approved by the board of directors and authorized at an annual or special meeting of the stockholders, and not by written consent, by the affirmative vote of at least 66 2/3% of the outstanding voting stock that is not owned by the interested stockholder.

In general, Section 203 defines a “business combination” to include the following:

 

    any merger or consolidation involving the corporation and the interested stockholder;

 

    any sale, transfer, pledge or other disposition of 10% or more of the assets of the corporation involving the interested stockholder;

 

    subject to certain exceptions, any transaction that results in the issuance or transfer by the corporation of any stock of the corporation to the interested stockholder;

 

    any transaction involving the corporation that has the effect of increasing the proportionate share of the stock or any class or series of the corporation beneficially owned by the interested stockholder; or

 

    the receipt by the interested stockholder of the benefit of any loans, advances, guarantees, pledges or other financial benefits by or through the corporation.

 

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In general, Section 203 defines an “interested stockholder” as an entity or person who, together with the person’s affiliates and associates, beneficially owns, or within three years prior to the time of determination of interested stockholder status did own, 15% or more of the outstanding voting stock of the corporation.

Certificate of Incorporation and Bylaws to be in Effect Upon the Completion of this Offering

Our amended and restated certificate of incorporation to be in effect upon the completion of this offering, or our restated certificate, will provide for our board of directors to be divided into three classes with staggered three-year terms. Only one class of directors will be elected at each annual meeting of our stockholders, with the other classes continuing for the remainder of their respective three-year terms. Because our stockholders do not have cumulative voting rights, stockholders holding a majority of the shares of common stock outstanding will be able to elect all of our directors. Our restated certificate and our amended and restated bylaws to be effective upon the completion of this offering, or our restated bylaws, will also provide that directors may be removed by the stockholders only for cause upon the vote of a majority of our outstanding common stock. Furthermore, the authorized number of directors may be changed only by resolution of the board of directors, and vacancies and newly created directorships on the board of directors may, except as otherwise required by law or determined by the board, only be filled by a majority vote of the directors then serving on the board, even though less than a quorum.

Our amended and restated certificate of incorporation and amended and restated bylaws will also provide that all stockholder actions must be effected at a duly called meeting of stockholders and will eliminate the right of stockholders to act by written consent without a meeting. Our restated bylaws will also provide that only our chairman of the board, chief executive officer or the board of directors pursuant to a resolution adopted by a majority of the total number of authorized directors may call a special meeting of stockholders.

Our amended and restated bylaws will also provide that stockholders seeking to present proposals before a meeting of stockholders to nominate candidates for election as directors at a meeting of stockholders must provide timely advance notice in writing, and will specify requirements as to the form and content of a stockholder’s notice.

Our amended and restated certificate of incorporation and amended and restated bylaws will provide that the stockholders cannot amend many of the provisions described above except by a vote of 66 2/3% or more of our outstanding common stock.

The combination of these provisions will make it more difficult for our existing stockholders to replace our board of directors as well as for another party to obtain control of us by replacing our board of directors. Since our board of directors has the power to retain and discharge our officers, these provisions could also make it more difficult for existing stockholders or another party to effect a change in management. In addition, the authorization of undesignated preferred stock makes it possible for our board of directors to issue preferred stock with voting or other rights or preferences that could impede the success of any attempt to change our control.

These provisions are intended to enhance the likelihood of continued stability in the composition of our board of directors and its policies and to discourage coercive takeover practices and inadequate takeover bids. These provisions are also designed to reduce our vulnerability to hostile takeovers and to discourage certain tactics that may be used in proxy fights. However, such provisions could have the effect of discouraging others from making tender offers for our shares and may have the effect of delaying changes in our control or management. As a consequence, these provisions may also inhibit fluctuations in the market price of our stock that could result from actual or rumored takeover attempts. We believe that the benefits of these provisions, including increased protection of our potential ability to negotiate with the proponent of an unfriendly or unsolicited proposal to acquire or restructure our company, outweigh the disadvantages of discouraging takeover proposals, because negotiation of takeover proposals could result in an improvement of their terms.

 

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Choice of Forum

Our amended and restated certificate of incorporation will provide that the Court of Chancery of the State of Delaware will be the exclusive forum for any derivative action or proceeding brought on our behalf; any action asserting a breach of fiduciary duty; any action asserting a claim against us arising pursuant to the Delaware General Corporation Law, our amended and restated certificate of incorporation or our amended and restated bylaws; or any action asserting a claim against us that is governed by the internal affairs doctrine.

Listing

We have applied to list our common stock on the NASDAQ Global Select Market under the trading symbol “MOBL.”

Transfer Agent and Registrar

The transfer agent and registrar for our common stock will be American Stock Transfer & Trust Company, LLC. The transfer agent’s address is 6201 15 th Avenue, Brooklyn, New York 11219.

 

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SHARES ELIGIBLE FOR FUTURE SALE

Prior to this offering, no public market existed for our common stock. Future sales of shares of our common stock in the public market after this offering, and the availability of shares for future sale, could adversely affect the market price of our common stock prevailing from time to time. As described below, only a limited number of shares will be available for sale shortly after this offering due to contractual and legal restrictions on resale. Nonetheless, sales of substantial amounts of our common stock, or the perception that these sales could occur, could adversely affect prevailing market prices for our common stock and could impair our future ability to raise equity capital.

Based on the number of shares outstanding on March 31, 2014, upon completion of this offering,              shares of common stock will be outstanding, assuming no exercise of the underwriters’ option to purchase additional shares and no exercise of outstanding options. All of the shares of common stock sold in this offering will be freely tradable without restrictions or further registration under the Securities Act, except for any shares sold to our “affiliates,” as that term is defined under Rule 144 under the Securities Act. The remaining 88,953,141 shares of common stock held by existing stockholders are “restricted securities,” as that term is defined in Rule 144 under the Securities Act. Restricted securities may be sold in the public market only if registered or if their resale qualifies for exemption from registration described below under Rule 144 or 701 promulgated under the Securities Act.

Additionally, of the options to purchase 22,400,289 shares of our common stock outstanding as of March 31, 2014, options exercisable for approximately              shares of common stock will be vested and eligible for sale 180 days after the date of this prospectus, which period is subject to potential extension under specified circumstances.

Under the lock-up and market stand-off agreements described below and the provisions of Rules 144 and 701 under the Securities Act, and assuming no extension of the lock-up period and no exercise of the underwriters’ option to purchase additional shares of common stock, these restricted securities will be available for sale in the public market as follows:

 

    no shares of common stock will be eligible for immediate sale on the date of this prospectus; and

 

    88,953,141 shares of our common stock will be eligible for sale upon the expiration of the lock-up and market stand-off agreements 180 days after the date of this prospectus, provided that shares held by our affiliates will remain subject to volume, manner of sale, and other resale limitations set forth in Rule 144, as described below.

Rule 144

In general, persons who have beneficially owned restricted shares of our common stock for at least six months, and any affiliate of the company who owns either restricted or unrestricted shares of our common stock, are entitled to sell their securities without registration with the SEC under an exemption from registration provided by Rule 144 under the Securities Act.

In general, a person who has beneficially owned restricted shares of our common stock for at least six months would be entitled to sell their securities provided that (i) such person is not deemed to have been one of our affiliates at the time of, or at any time during the 90 days preceding, a sale and (ii) we have been subject to the Exchange Act periodic reporting requirements for at least 90 days before the sale. Persons who have beneficially owned restricted shares of our common stock for at least six months, but who are our affiliates at the time of, or any time during the 90 days preceding, a sale, would be subject to additional restrictions, by which such person would be entitled to sell within any three-month period only a number of securities that does not exceed the greater of either of the following:

 

    1% of the number of shares of our common stock then outstanding, which will equal approximately shares immediately after the completion of this offering based on the number of common shares outstanding as of January 31, 2014; or

 

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    the average weekly trading volume of our common stock on the NASDAQ Global Select Market during the four calendar weeks preceding the filing of a notice on Form 144 with respect to the sale;

provided, in each case that we have been subject to the Exchange Act periodic reporting requirements for at least 90 days before the sale. Such sales both by affiliates and by non-affiliates must also comply with the manner of sale, current public information and notice provisions of Rule 144.

Rule 701

Rule 701 under the Securities Act, as in effect on the date of this prospectus, permits resales of shares in reliance upon Rule 144 but without compliance with certain restrictions of Rule 144, including the holding period requirement. Most of our employees, executive officers or directors who purchased shares under a written compensatory plan or contract may be entitled to rely on the resale provisions of Rule 701, but all holders of Rule 701 shares are required to wait until 90 days after the date of this prospectus before selling their shares. However, substantially all Rule 701 shares are subject to lock-up agreements as described below and in the section of this prospectus titled “Underwriters” and will become eligible for sale upon the expiration of the restrictions set forth in those agreements.

Form S-8 Registration Statements

As soon as practicable after the completion of this offering, we intend to file with the SEC one or more registration statements on Form S-8 under the Securities Act to register the shares of our common stock that are issuable pursuant to our 2008 Stock Plan, 2014 Plan and ESPP. These registration statements will become effective immediately upon filing. Shares covered by these registration statements will then be eligible for sale in the public markets, subject to vesting restrictions, any applicable lock-up agreements described below and Rule 144 limitations applicable to affiliates.

Lock-Up Agreements

We and all of our directors and officers, as well as the other holders of substantially all shares of our common stock outstanding immediately prior to the completion of this offering, have agreed with the underwriters that, for a period of 180 days following the date of this prospectus, subject to certain exceptions, we and they will not, directly or indirectly, dispose of any of our common stock or securities convertible into our common stock, except with the prior written consent of Morgan Stanley & Co. LLC and Goldman, Sachs & Co. in their sole discretion. See “Underwriters” for a more complete description of the lock-up agreements with the underwriters.

In addition to the restrictions contained in the lock-up agreements described above, we have entered into agreements with certain security holders, including the IRA and our standard form of option agreement, that contain market stand-off provisions imposing restrictions on the ability of such security holders to offer, sell or transfer our equity securities for a period of 180 days following the date of this prospectus.

Registration Rights

Upon the completion of this offering, the holders of 69,505,829 shares of our common stock, or their transferees, will be entitled to certain rights with respect to the registration of their shares under the Securities Act. Registration of these shares under the Securities Act would result in the shares becoming freely tradable without restriction under the Securities Act immediately upon the effectiveness of the registration. See “Description of Capital Stock—Registration Rights” for additional information.

 

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MATERIAL U.S. FEDERAL INCOME AND ESTATE TAX CONSEQUENCES TO NON-U.S. HOLDERS

The following summary describes the material U.S. federal income and estate tax consequences of the acquisition, ownership and disposition of our common stock acquired in this offering by Non-U.S. Holders (as defined below). This discussion does not address all aspects of U.S. federal income and estate taxes and does not deal with foreign, state and local consequences that may be relevant to Non-U.S. Holders in light of their particular circumstances, nor does it address U.S. federal tax consequences other than income and estate taxes. Special rules different from those described below may apply to certain Non-U.S. Holders that are subject to special treatment under the Code, such as financial institutions, insurance companies, tax-exempt organizations, broker-dealers and traders in securities, U.S. expatriates, “controlled foreign corporations,” “passive foreign investment companies,” corporations that accumulate earnings to avoid U.S. federal income tax, persons that hold our common stock as part of a “straddle,” “hedge,” “conversion transaction,” “synthetic security” or integrated investment or other risk reduction strategy, persons subject to the alternative minimum tax or Medicare contribution tax, partnerships and other pass-through entities, and investors in such pass-through entities. Such Non-U.S. Holders are urged to consult their own tax advisors to determine the U.S. federal, state, local and other tax consequences that may be relevant to them. Furthermore, the discussion below is based upon the provisions of the Code, and Treasury regulations, rulings and judicial decisions thereunder as of the date hereof, and such authorities may be repealed, revoked or modified, perhaps retroactively, so as to result in U.S. federal income and estate tax consequences different from those discussed below. We have not requested a ruling from the U.S. Internal Revenue Service, or IRS, with respect to the statements made and the conclusions reached in the following summary, and there can be no assurance that the IRS will agree with such statements and conclusions. This discussion assumes that the Non-U.S. Holder holds our common stock as a “capital asset” within the meaning of Section 1221 of the Code (generally, property held for investment).

The following discussion is for general information only. Persons considering the purchase of our common stock pursuant to this offering should consult their own tax advisors concerning the U.S. federal income and estate tax consequences of acquiring, owning and disposing of our common stock in light of their particular situations as well as any consequences arising under the laws of any other taxing jurisdiction, including any state, local or foreign tax consequences or any tax consequences under any applicable tax treaty.

For the purposes of this discussion, a “Non-U.S. Holder” is, for U.S. federal income tax purposes, a beneficial owner of common stock that is neither a U.S. Holder, a partnership (or other entity treated as a partnership for U.S. federal income tax purposes regardless of its place of organization or formation), nor an entity that is treated as a disregarded entity for U.S. federal income tax purposes (regardless of its place of organization or formation). A “U.S. Holder” means a beneficial owner of our common stock that is for U.S. federal income tax purposes (a) an individual who is a citizen or resident of the United States, (b) a corporation or other entity treated as a corporation created or organized in or under the laws of the United States, any state thereof or the District of Columbia, (c) an estate the income of which is subject to U.S. federal income taxation regardless of its source or (d) a trust if it (1) is subject to the primary supervision of a court within the United States and one or more U.S. persons have the authority to control all substantial decisions of the trust or (2) has a valid election in effect under applicable U.S. Treasury regulations to be treated as a U.S. person.

Distributions

Subject to the discussion below, distributions, if any, made on our common stock to a Non-U.S. Holder of our common stock to the extent made out of our current or accumulated earnings and profits (as determined under U.S. federal income tax principles) generally will constitute dividends for U.S. tax purposes and will be subject to withholding tax at a 30% rate or such lower rate as may be specified by an applicable income tax treaty. To obtain a reduced rate of withholding under a treaty, a Non-U.S. Holder generally will be required to provide us with a properly executed IRS Form W-8BEN, or other appropriate form, certifying the Non-U.S. Holder’s entitlement to benefits under that treaty. In the case of a Non-U.S. Holder that is an entity, Treasury

 

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Regulations and the relevant tax treaty provide rules to determine whether, for purposes of determining the applicability of a tax treaty, dividends will be treated as paid to the entity or to those holding an interest in that entity. If a Non-U.S. Holder holds stock through a financial institution or other agent acting on the holder’s behalf, the holder will be required to provide appropriate documentation to such agent. The holder’s agent will then be required to provide certification to us or our paying agent, either directly or through other intermediaries. If you are eligible for a reduced rate of U.S. federal withholding tax under an income tax treaty, you may be able to obtain a refund or credit of any excess amounts withheld by timely filing an appropriate claim for a refund with the IRS.

We generally are not required to withhold tax on dividends paid to a Non-U.S. Holder that are effectively connected with the Non-U.S. Holder’s conduct of a trade or business within the United States (and, if required by an applicable income tax treaty, are attributable to a permanent establishment that such holder maintains in the United States) if a properly executed IRS Form W-8ECI, stating that the dividends are so connected, is furnished to us (or, if stock is held through a financial institution or other agent, to such agent). In general, such effectively connected dividends will be subject to U.S. federal income tax, on a net income basis at the regular graduated rates, unless a specific treaty exemption applies. A corporate Non-U.S. Holder receiving effectively connected dividends may also be subject to an additional “branch profits tax,” which is imposed, under certain circumstances, at a rate of 30% (or such lower rate as may be specified by an applicable treaty) on the corporate Non-U.S. Holder’s effectively connected earnings and profits, subject to certain adjustments.

To the extent distributions on our common stock, if any, exceed our current and accumulated earnings and profits, they will first reduce your adjusted basis in our common stock, but not below zero, and then will be treated as gain to the extent of any excess, and taxed in the same manner as gain realized from a sale or other disposition of common stock as described in the next section.

Gain on Disposition of Our Common Stock

Subject to the discussion below regarding backup withholding and foreign accounts, a Non-U.S. Holder generally will not be subject to U.S. federal income tax with respect to gain realized on a sale or other disposition of our common stock unless (a) the gain is effectively connected with a trade or business of such holder in the United States (and, if required by an applicable income tax treaty, is attributable to a permanent establishment that such holder maintains in the United States), (b) the Non-U.S. Holder is a nonresident alien individual and is present in the United States for 183 or more days in the taxable year of the disposition and certain other conditions are met, or (c) we are or have been a “United States real property holding corporation” within the meaning of Code Section 897(c)(2) at any time within the shorter of the five-year period preceding such disposition or such holder’s holding period. In general, we would be a United States real property holding corporation if interests in U.S. real estate comprised (by fair market value) at least half of our business assets. We believe that we are not, and do not anticipate becoming, a United States real property holding corporation. Even if we are treated as a United States real property holding corporation, gain realized by a Non-U.S. Holder on a disposition of our common stock will not be subject to U.S. federal income tax so long as (1) the Non-U.S. Holder owned, directly, indirectly and constructively, no more than five percent of our common stock at all times within the shorter of (i) the five-year period preceding the disposition or (ii) the holder’s holding period and (2) our common stock is regularly traded on an established securities market. There can be no assurance that our common stock will continue to qualify as regularly traded on an established securities market.

If you are a Non-U.S. Holder described in (a) above, you will be required to pay tax on the net gain derived from the sale at regular graduated U.S. federal income tax rates, unless a specific treaty exemption applies, and corporate Non-U.S. Holders described in (a) above may be subject to the additional branch profits tax at a 30% rate or such lower rate as may be specified by an applicable income tax treaty. If you are an individual Non-U.S. Holder described in (b) above, you will be required to pay a flat 30% tax on the gain derived from the sale, which gain may be offset by U.S. source capital losses (even though you are not considered a resident of the United States).

 

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Information Reporting Requirements and Backup Withholding

Generally, we must report information to the IRS with respect to any dividends we pay on our common stock including the amount of any such dividends, the name and address of the recipient, and the amount, if any, of tax withheld. A similar report is sent to the holder to whom any such dividends are paid. Pursuant to tax treaties or certain other agreements, the IRS may make its reports available to tax authorities in the recipient’s country of residence.

Dividends paid by us (or our paying agents) to a Non-U.S. Holder may also be subject to U.S. backup withholding. Backup withholding is currently imposed at a rate of 28%. U.S. backup withholding generally will not apply to a Non-U.S. Holder who provides a properly executed IRS Form W-8BEN or otherwise establishes an exemption.

Under current U.S. federal income tax law, U.S. information reporting and backup withholding requirements generally will apply to the proceeds of a disposition of our common stock effected by or through a U.S. office of any broker, U.S. or foreign, except that information reporting and such requirements may be avoided if the holder provides a properly executed IRS Form W-8BEN or otherwise meets documentary evidence requirements for establishing Non-U.S. Holder status or otherwise establishes an exemption. Generally, U.S. information reporting and backup withholding requirements will not apply to a payment of disposition proceeds to a Non-U.S. Holder where the transaction is effected outside the United States through a non-U.S. office of a non-U.S. broker. Information reporting and backup withholding requirements may, however, apply to a payment of disposition proceeds if the broker has actual knowledge, or reason to know, that the holder is, in fact, a U.S. person. For information reporting purposes, certain brokers with substantial U.S. ownership or operations will generally be treated in a manner similar to U.S. brokers.

Any amounts of tax withheld under the backup withholding rules may be credits against the tax liability of persons subject to backup withholding, provided that the required information is timely furnished to the IRS.

Foreign Accounts

A U.S. federal withholding tax of 30% may apply on dividends and the gross proceeds of a disposition of our common stock paid to a foreign financial institution (as specifically defined by applicable rules ) unless such institution enters into an agreement with the U.S. government to withhold on certain payments and to collect and provide to the U.S. tax authorities substantial information regarding U.S. account holders of such institution (which includes certain equity holders of such institution, as well as certain account holders that are foreign entities with U.S. owners). This U.S. federal withholding tax of 30% will also apply on dividends and the gross proceeds of a disposition of our common stock to a non-financial foreign entity unless such entity provides the withholding agent with either a certification that it does not have any substantial direct or indirect U.S. owners or provides information regarding substantial direct and indirect U.S. owners of the entity. The withholding tax described above will not apply if the foreign financial institution or non-financial foreign entity otherwise qualifies for an exemption from the rules. Under certain circumstances, a Non-U.S. Holder might be eligible for refunds or credits of such taxes. An intergovernmental agreement between the United States and an applicable foreign country may modify the requirements described in this paragraph. Holders are encouraged to consult with their own tax advisors regarding the possible implications of the legislation on these rules for their investment in our common stock.

Under current IRS guidance the withholding provisions described above will generally apply to payments of dividends made on or after July 1, 2014 and to payments of gross proceeds from a sale or other disposition of common stock on or after January 1, 2017.

Federal Estate Tax

An individual Non-U.S. Holder who is treated as the owner of, or has made certain lifetime transfers of, an interest in our common stock will be required to include the value thereof in his or her gross estate for U.S.

 

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federal estate tax purposes, and may be subject to U.S. federal estate tax unless an applicable estate tax treaty provides otherwise, even though such individual was not a citizen or resident of the United States at the time of his or her death.

THE PRECEDING DISCUSSION OF U.S. FEDERAL INCOME AND ESTATE TAX CONSIDERATIONS IS FOR GENERAL INFORMATION ONLY. IT IS NOT TAX ADVICE. EACH PROSPECTIVE INVESTOR SHOULD CONSULT ITS OWN TAX ADVISOR REGARDING THE TAX CONSEQUENCES OF PURCHASING, HOLDING AND DISPOSING OF OUR COMMON STOCK, INCLUDING THE CONSEQUENCES OF ANY PROPOSED CHANGE IN APPLICABLE LAW.

 

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UNDERWRITERS

Under the terms and subject to the conditions in an underwriting agreement dated the date of this prospectus, the underwriters named below, for whom Morgan Stanley & Co. LLC and Goldman, Sachs & Co. are acting as representatives, have severally agreed to purchase, and we have agreed to sell to them, severally, the number of shares indicated below:

 

Name

  

Number of Shares

Morgan Stanley & Co. LLC

  

Goldman, Sachs & Co. 

  

Deutsche Bank Securities Inc. 

  

Barclays Capital Inc. 

  

Raymond James & Associates, Inc. 

  

Stifel, Nicolaus & Company, Incorporated

  

Nomura Securities International, Inc. 

  
  

 

Total

  
  

 

The underwriters and the representatives are collectively referred to as the “underwriters” and the “representatives,” respectively. The underwriters are offering the shares of common stock subject to their acceptance of the shares from us and subject to prior sale. The underwriting agreement provides that the obligations of the several underwriters to pay for and accept delivery of the shares of common stock offered by this prospectus are subject to the approval of certain legal matters by their counsel and to certain other conditions. The underwriters are obligated to take and pay for all of the shares of common stock offered by this prospectus if any such shares are taken. However, the underwriters are not required to take or pay for the shares covered by the underwriters’ over-allotment option described below.

The underwriters initially propose to offer part of the shares of common stock directly to the public at the offering price listed on the cover page of this prospectus and part to certain dealers. After the initial offering of the shares of common stock, the offering price and other selling terms may from time to time be varied by the representatives.

We have granted to the underwriters an option, exercisable for 30 days from the date of this prospectus, to purchase up to              additional shares of common stock at the public offering price listed on the cover page of this prospectus, less underwriting discounts and commissions. The underwriters may exercise this option solely for the purpose of covering over-allotments, if any, made in connection with the offering of the shares of common stock offered by this prospectus. To the extent the option is exercised, each underwriter will become obligated, subject to certain conditions, to purchase about the same percentage of the additional shares of common stock as the number listed next to the underwriter’s name in the preceding table bears to the total number of shares of common stock listed next to the names of all underwriters in the preceding table.

The following table shows the per share and total public offering price, underwriting discounts and commissions and proceeds before expenses to us. These amounts are shown assuming both no exercise and full exercise of the underwriters’ option to purchase up to an additional              shares of common stock.

 

            Total  
     Per Share      No Exercise      Full Exercise  

Public offering price

   $                    $                    $                

Underwriting discounts and commissions to be paid by us

   $         $         $     

Proceeds, before expenses, to us

   $                    $                    $                

 

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The estimated offering expenses payable by us, exclusive of the underwriting discounts and commissions, are approximately $             which includes legal, accounting and printing costs; an amount not to exceed $             that we have agreed to reimburse the underwriters for certain FINRA-related expenses incurred by them in connection with this offering; and various other fees associated with the registration and listing of our common stock.

The underwriters have informed us that they do not intend sales to discretionary accounts to exceed 5% of the total number of shares of common stock offered by them.

We have applied to list our common stock on the NASDAQ Global Select Market under the trading symbol “MOBL.”

We and all directors and officers and the holders of all of our outstanding stock and stock options have agreed that, without the prior written consent of Morgan Stanley & Co. LLC and Goldman, Sachs & Co. on behalf of the underwriters, we and they will not, during the period ending 180 days after the date of this prospectus (the “restricted period”):

 

    offer, pledge, sell, contract to sell, sell any option or contract to purchase, purchase any option or contract to sell, grant any option, right or warrant to purchase, lend or otherwise transfer or dispose of, directly or indirectly, any shares of common stock or any securities convertible into or exercisable or exchangeable for shares of common stock;

 

    file any registration statement with the SEC relating to the offering of any shares of common stock or any securities convertible into or exercisable or exchangeable for common stock; or

 

    enter into any swap or other arrangement that transfers to another, in whole or in part, any of the economic consequences of ownership of the common stock;

whether any such transaction described above is to be settled by delivery of common stock or such other securities, in cash or otherwise. In addition, we and each such person agrees that, without the prior written consent of Morgan Stanley & Co. LLC and Goldman, Sachs & Co. on behalf of the underwriters, we or such other person will not, during the restricted period, make any demand for, or exercise any right with respect to, the registration of any shares of common stock or any security convertible into or exercisable or exchangeable for common stock.

The restrictions described in the immediately preceding paragraph to do not apply to:

 

    transactions by any person other than us relating to shares of common stock or other securities acquired in open market transactions after the completion of this offering, provided that no filing under Section 16(a) of the Securities Exchange Act of 1934, as amended, or the Exchange Act, shall be required or shall be voluntarily made in connection with subsequent sales of common stock or other securities acquired in such open market transactions;

 

    transfers by any person other than us of shares of common stock or any security convertible into or exercisable or exchangeable for common stock as (i) a bona fide gift or for bona fide estate planning purposes, (ii) upon death or by will, testamentary document or intestate succession, (iii) to an immediate family member of the undersigned or to any trust for the direct or indirect benefit of the undersigned or the immediate family of such person (for purposes of this paragraph, “immediate family” shall mean any relationship by blood, current or former marriage or adoption, not more remote than first cousin), (iv) not involving a change in beneficial ownership, or (v) if such person is a trust, to any beneficiary of such person or the estate of any such beneficiary;

 

    distributions by any person other than us of shares of common stock or any security convertible into or exercisable or exchangeable for common stock to stockholders, direct or indirect affiliates (within the meaning set forth in Rule 405 under the Securities Act of 1933, as amended), current partners (general or limited), members or managers of the such person, as applicable, or to the estates of any such partners, members or managers;

 

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    (i) the receipt by any person from us of shares of common stock upon the exercise of options, insofar as such option is outstanding as of the date of this prospectus, or (ii) the transfer by any person of shares of common stock or any securities convertible into common stock to us upon a vesting event of our securities or upon the exercise of options or warrants to purchase our securities on a “cashless” or “net exercise” basis to the extent permitted by the instruments representing such options or warrants so long as such cashless exercise or “net exercise” is effected solely by the surrender of outstanding options to us and our cancellation of all or a portion thereof to pay the exercise price, but for the avoidance of doubt, excluding all methods of exercise that would involve a sale of any shares of common stock relating to options, whether to cover the applicable exercise price or otherwise, provided that in the case of either (i) or (ii), no filing under Section 16(a) of the Exchange Act, or any other public filing or disclosure of such transfer by or on behalf of the undersigned shall be required or shall be voluntarily made within 30 days after the date of this prospectus, and after such 30th day, any filing under Section 16(a) of the Exchange Act shall clearly indicate in the footnotes thereto that (A) the filing relates to the circumstances described in (i) or (ii), as the case may be, (B) no shares were sold by the reporting person and (C) in the case of (i), the shares received upon exercise of the option are subject to a lock-up agreement with the underwriters;

 

    the establishment of a trading plan pursuant to Rule 10b5-1 under the Exchange Act for the transfer of shares of common stock, provided that (i) such plan does not provide for the transfer of common stock during the restricted period and (ii) to the extent a public announcement or filing under the Exchange Act, if any, is required of or voluntarily made by or on behalf of any such person or us regarding the establishment of such plan, such announcement or filing shall include a statement to the effect that no transfer of common stock may be made under such plan during the restricted period;

 

    the transfer of common stock or any security convertible into or exercisable or exchangeable for common stock that occurs by operation of law pursuant to a qualified domestic order in connection with a divorce settlement or other court order;

 

    any transfer of common stock to us pursuant to arrangements under which we have the option to repurchase such shares or a right of first refusal with respect to transfers of such shares;

 

    sales of common stock to the underwriters; and

 

    the transfer by any person other than us of shares of common stock or any security convertible into or exercisable or exchangeable for common stock pursuant to a bona fide third-party tender offer, merger, consolidation or other similar transaction that is approved by the board of directors, made to all holders of common stock involving a change of control (for purposes of this paragraph, “change of control” shall mean the transfer (whether by tender offer, merger, consolidation or other similar transaction), in one transaction or a series of related transactions, to a person or group of affiliated persons (other than an underwriter pursuant to this offering), of our voting securities if, after such transfer, such person or group of affiliated persons would hold more than 50% of the outstanding voting securities of our company (or the surviving entity)), provided, that in the event that the tender offer, merger, consolidation or other such transaction is not completed, the common stock owned by such person shall remain subject to the restrictions contained in the applicable lock-up agreement;

provided that in the case of any transfer or distribution pursuant to the second, third, sixth and ninth bullets above, each transferee, donee or distributee shall sign and deliver a lock up agreement containing the restrictions set forth above; provided further that in the case of any transfer or distribution pursuant to second or third bullets above, (i) such transfer shall not involve a disposition of value and (ii) no filing under Section 16(a) of the Exchange Act, or any other public filing or disclosure of such transfer by or on behalf of such person, reporting a reduction in beneficial ownership of shares of common stock, shall be required or shall be voluntarily made during the restricted period; and provided further that in the case of any transfer pursuant to the seventh or eighth clauses above, any filings under Section 16(a) of the Exchange Act shall state that the transfer is by operation of law, court order, in connection with a divorce settlement, or a repurchase by the Company, as the case may be.

 

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Morgan Stanley & Co. LLC and Goldman, Sachs & Co., in their sole discretion, may release the common stock and other securities subject to the lock-up agreements described above in whole or in part at any time with or without notice.

In order to facilitate the offering of the common stock, the underwriters may engage in transactions that stabilize, maintain or otherwise affect the price of the common stock. Specifically, the underwriters may sell more shares than they are obligated to purchase under the underwriting agreement, creating a short position. A short sale is covered if the short position is no greater than the number of shares available for purchase by the underwriters under the over-allotment option. The underwriters can close out a covered short sale by exercising the over-allotment option or purchasing shares in the open market. In determining the source of shares to close out a covered short sale, the underwriters will consider, among other things, the open market price of shares compared to the price available under the over-allotment option. The underwriters may also sell shares in excess of the over-allotment option, creating a naked short position. The underwriters must close out any naked short position by purchasing shares in the open market. A naked short position is more likely to be created if the underwriters are concerned that there may be downward pressure on the price of the common stock in the open market after pricing that could adversely affect investors who purchase in this offering. As an additional means of facilitating this offering, the underwriters may bid for, and purchase, shares of common stock in the open market to stabilize the price of the common stock. These activities may raise or maintain the market price of the common stock above independent market levels or prevent or retard a decline in the market price of the common stock. The underwriters are not required to engage in these activities and may end any of these activities at any time.

We and the underwriters have agreed to indemnify each other against certain liabilities, including liabilities under the Securities Act.

A prospectus in electronic format may be made available on websites maintained by one or more underwriters, or selling group members, if any, participating in this offering. The representative may agree to allocate a number of shares of common stock to underwriters for sale to their online brokerage account holders. Internet distributions will be allocated by the representative to underwriters that may make Internet distributions on the same basis as other allocations.

The underwriters and their respective affiliates are full service financial institutions engaged in various activities, which may include securities trading, commercial and investment banking, financial advisory, investment management, investment research, principal investment, hedging. financing and brokerage activities. Certain of the underwriters and their respective affiliates have, from time to time, performed, and may in the future perform, various financial advisory and investment banking services for us, for which they received or will receive customary fees and expenses.

In addition, in the ordinary course of their various business activities, the underwriters and their respective affiliates may make or hold a broad array of investments and actively trade debt and equity securities (or related derivative securities) and financial instruments (including bank loans) for their own account and for the accounts of their customers and may at any time hold long and short positions in such securities and instruments. Such investment and securities activities may involve our securities and instruments. The underwriters and their respective affiliates may also make investment recommendations or publish or express independent research views in respect of such securities or instruments and may at any time hold, or recommend to clients that they acquire, long or short positions in such securities and instruments.

In the ordinary course of business, we sold, and may in the future sell, solutions to one or more of the underwriters or their respective affiliates in arms-length transactions on market competitive terms.

Pricing of the Offering

Prior to this offering, there has been no public market for our common stock. The initial public offering price will be determined by negotiations between us and the representative. Among the factors to be considered

 

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in determining the initial public offering price are our future prospects and those of our industry in general, our sales, earnings and certain other financial and operating information in recent periods, and the price-earnings ratios, price-sales ratios, market prices of securities and certain financial and operating information of companies engaged in activities similar to ours.

Selling Restrictions

European Economic Area

In relation to each Member State of the European Economic Area which has implemented the Prospectus Directive (each, a “Relevant Member State”) an offer to the public of any shares of our common stock may not be made in that Relevant Member State, except that an offer to the public in that Relevant Member State of any shares of our common stock may be made at any time under the following exemptions under the Prospectus Directive, if they have been implemented in that Relevant Member State:

 

  (a)   to any legal entity which is a qualified investor as defined in the Prospectus Directive;

 

  (b)   to fewer than 100 or, if the Relevant Member State has implemented the relevant provision of the 2010 PD Amending Directive, 150, natural or legal persons (other than qualified investors as defined in the Prospectus Directive), as permitted under the Prospectus Directive, subject to obtaining the prior consent of the representatives for any such offer; or

 

  (c)   in any other circumstances falling within Article 3(2) of the Prospectus Directive, provided that no such offer of shares of our common stock shall result in a requirement for the publication by us or any underwriter of a prospectus pursuant to Article 3 of the Prospectus Directive.

For the purposes of this provision, the expression an “offer to the public” in relation to any shares of our common stock in any Relevant Member State means the communication in any form and by any means of sufficient information on the terms of the offer and any shares of our common stock to be offered so as to enable an investor to decide to purchase any shares of our common stock, as the same may be varied in that Member State by any measure implementing the Prospectus Directive in that Member State, the expression “Prospectus Directive” means Directive 2003/71/EC (and amendments thereto, including the 2010 PD Amending Directive, to the extent implemented in the Relevant Member State), and includes any relevant implementing measure in the Relevant Member State, and the expression “2010 PD Amending Directive” means Directive 2010/73/EU.

United Kingdom

Each underwriter has represented and agreed that:

 

  (a)   it has only communicated or caused to be communicated and will only communicate or cause to be communicated an invitation or inducement to engage in investment activity (within the meaning of Section 21 of the Financial Services and Markets Act 2000, or FSMA, received by it in connection with the issue or sale of the shares of our common stock in circumstances in which Section 21(1) of the FSMA does not apply to us; and

 

  (b)   it has complied and will comply with all applicable provisions of the FSMA with respect to anything done by it in relation to the shares of our common stock in, from or otherwise involving the United Kingdom.

 

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LEGAL MATTERS

The validity of the shares of common stock offered hereby will be passed upon for us by Cooley LLP, Palo Alto, California. Fenwick & West LLP, Mountain View, California, is acting as counsel to the underwriters in connection with certain legal matters relating to the shares of common stock being offered by this prospectus.

EXPERTS

The consolidated financial statements included in this Prospectus have been audited by Deloitte & Touche LLP, an independent registered public accounting firm, as stated in their report appearing herein. Such consolidated financial statements are included in reliance upon the report of such firm given upon their authority as experts in auditing and accounting.

WHERE YOU CAN FIND MORE INFORMATION

We have filed with the SEC a registration statement on Form S-1 under the Securities Act with respect to the shares of our common stock offered under this prospectus. This prospectus does not contain all of the information set forth in the registration statement and the exhibits. For further information about us and our common stock, you should refer to the registration statement and the exhibits and schedules filed with the registration statement. With respect to the statements contained in this prospectus regarding the contents of any agreement or any other document, in each instance, the statement is qualified in all respects by the complete text of the agreement or document, a copy of which has been filed as an exhibit to the registration statement.

Upon completion of this offering, we will be required to file annual, quarterly and current reports, proxy statements and other information with the SEC pursuant to the Exchange Act. You may read and copy this information at the SEC at its public reference facilities located at 100 F Street N.E., Room 1580, Washington, D.C. 20549, at prescribed rates. You may obtain information on the operation of the public reference rooms by calling the SEC at 1-800-SEC-0330. The SEC also maintains an Internet website that contains periodic reports, proxy statements and other information about issuers, like us, that file electronically with the SEC. The address of that site is www.sec.gov.

We intend to furnish our stockholders with annual reports containing audited financial statements and to file with the SEC quarterly reports containing unaudited interim financial data for the first three quarters of each fiscal year. We also maintain a website on the Internet at www.mobileiron.com. The reference to our web address does not constitute incorporation by reference of the information contained at or accessible through such site.

 

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MOBILE IRON, INC.

INDEX TO CONSOLIDATED FINANCIAL STATEMENTS

 

Mobile Iron, Inc.

  

Report of Independent Registered Public Accounting Firm

     F-2   

Consolidated Balance Sheets

     F-3   

Consolidated Statements of Operations

     F-4   

Consolidated Statements of Convertible Preferred Stock and Stockholders’ Deficit

     F-5   

Consolidated Statements of Cash Flows

     F-6   

Notes to Consolidated Financial Statements

     F-7   

 

F-1


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Index to Financial Statements

REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM

Board of Directors

Mobile Iron, Inc.

Mountain View, California

We have audited the accompanying consolidated balance sheets of Mobile Iron, Inc. and subsidiaries (the “Company”) as of December 31, 2012 and 2013, and the related consolidated statements of operations, convertible preferred stock and stockholders’ deficit, and cash flows for each of the three years in the period ended December 31, 2013. These financial statements are the responsibility of the Company’s management. Our responsibility is to express an opinion on these financial statements based on our audits.

We conducted our audits in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. The Company is not required to have, nor were we engaged to perform, an audit of its internal control over financial reporting. Our audits included consideration of internal control over financial reporting as a basis for designing audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the Company’s internal control over financial reporting. Accordingly, we express no such opinion. An audit also includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements, assessing the accounting principles used and significant estimates made by management, as well as evaluating the overall financial statement presentation. We believe that our audits provide a reasonable basis for our opinion.

In our opinion, such consolidated financial statements present fairly, in all material respects, the financial position of Mobile Iron, Inc. and subsidiaries as of December 31, 2012 and 2013, and the results of their operations and their cash flows for each of the three years in the period ended December 31, 2013, in conformity with accounting principles generally accepted in the United States of America.

/s/ Deloitte & Touche LLP

San Jose, California

March 10, 2014

 

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MOBILE IRON, INC.

CONSOLIDATED BALANCE SHEETS

(Amounts in thousands except share data)

 

    As of December 31,     As of
March 31,
2014
    Pro Forma
Stockholders
Equity as of
March 31,

2014
 
    2012     2013      
                (unaudited)  

ASSETS

       

CURRENT ASSETS:

       

Cash and cash equivalents

  $ 38,692      $ 73,573      $ 64,444      $     

Accounts receivable—net of $559, $492 and $492 allowance for doubtful accounts at December 31, 2012 and 2013 and March 31, 2014, respectively

    18,063        24,125        22,074     

Prepaid expenses and other current assets

    1,440        3,712        6,769     
 

 

 

   

 

 

   

 

 

   

Total current assets

    58,195        101,410        93,287     

PROPERTY AND EQUIPMENT—Net

    2,415        3,095        3,086     

INTANGIBLE ASSETS—Net

    5,721        1,311        1,191     

GOODWILL

    4,799        4,799        4,799     

OTHER ASSETS

    324        644        628     
 

 

 

   

 

 

   

 

 

   

TOTAL ASSETS

  $ 71,454      $ 111,259      $ 102,991     
 

 

 

   

 

 

   

 

 

   

LIABILITIES, CONVERTIBLE PREFERRED STOCK AND STOCKHOLDERS’ (DEFICIT) EQUITY

       

CURRENT LIABILITIES:

       

Accounts payable

  $ 689      $ 836      $ 1,056     

Accrued expenses

    10,034        14,798        13,463     

Short-term borrowings

    —          4,300        3,300     

Deferred revenue—current

    34,340        32,422        34,623     
 

 

 

   

 

 

   

 

 

   

Total current liabilities

    45,063        52,356        52,442     

DEFERRED REVENUE—noncurrent

    11,160        8,329        8,213     

OTHER LONG-TERM LIABILITIES

    100        140        133     
 

 

 

   

 

 

   

 

 

   

Total liabilities

    56,323        60,825        60,788     
 

 

 

   

 

 

   

 

 

   

COMMITMENTS AND CONTINGENCIES (Note 11)

       

CONVERTIBLE PREFERRED STOCK:

       

Convertible preferred stock, $0.0001 par value—61,162,179, 69,505,831 and 69,505,831 shares authorized at December 31, 2012 and 2013 and March 31, 2014; 61,091,338, 69,224,565 and 69,505,829 shares issued and outstanding at December 31, 2012 and 2013 and March 31, 2014 (liquidation preference of $102,995, $160,828 and $162,828 at December 31, 2012 and 2013 and March 31, 2014); no shares authorized and no shares issued and outstanding, pro forma

    102,552        160,259        162,253        —     

STOCKHOLDERS’ (DEFICIT) EQUITY:

       

Common stock, $0.0001 par value—100,000,000, 111,390,000 and 115,000,000 shares authorized at December 31, 2012 and 2013 and March 31, 2014; 12,514,787, 15,411,785 and 16,477,325 shares issued and outstanding at December 31, 2012 and 2013 and March 31, 2014, actual; 88,953,141 shares issued and outstanding, pro forma (unaudited)

    1        2        2        9   

Additional paid-in capital

    8,915        19,007        22,744        184,990   

Accumulated deficit

    (96,337     (128,834     (142,796     (142,796
 

 

 

   

 

 

   

 

 

   

 

 

 

Total stockholders’ (deficit) equity

    (87,421     (109,825     (120,050   $ 42,203   
 

 

 

   

 

 

   

 

 

   

 

 

 

TOTAL LIABILITIES, CONVERTIBLE PREFERRED STOCK AND STOCKHOLDERS’ DEFICIT

  $ 71,454      $ 111,259      $ 102,991     
 

 

 

   

 

 

   

 

 

   

See notes to consolidated financial statements.

 

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MOBILE IRON, INC.

CONSOLIDATED STATEMENTS OF OPERATIONS

(Amounts in thousands except per share data)

 

     Year Ended December 31,     Three Months
Ended March 31,
 
     2011     2012     2013     2013     2014  
                       (unaudited)  

Revenue:

          

Perpetual license

   $ 10,130      $ 26,251      $ 69,810      $ 19,194      $ 14,675   

Subscription

     1,106        5,617        15,085        2,737        5,966   

Software support and services

     2,620        9,022        20,679        3,890        7,572   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total revenue

     13,856        40,890        105,574        25,821        28,213   

Cost of revenue:

          

Perpetual license

     1,111        1,930        3,327        765        1,111   

Subscription

     871        2,998        3,684        861        1,240   

Software support and services

     3,216        6,742        9,489        2,089        2,886   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total cost of revenue

     5,198        11,670        16,500        3,715        5,237   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Gross profit

     8,658        29,220        89,074        22,106        22,976   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses:

          

Research and development

     8,052        23,773        36,400        8,850        10,299   

Sales and marketing

     23,092        45,979        68,309        13,760        21,764   

General and administrative

     3,054        7,223        12,081        2,450        4,608   

Amortization of intangible assets

            52        208        52        52   

Impairment of in-process research and development

                   3,925                 
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total operating expenses

     34,198        77,027        120,923        25,112        36,723   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating loss

     (25,540     (47,807     (31,849     (3,006     (13,747

Other expense—net

     131        137        396        85        97   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Loss before income taxes

     (25,671     (47,944     (32,245     (3,091     (13,844

Income tax expense (benefit)

     46        (1,433     252        51        118   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net loss

   $ (25,717   $ (46,511   $ (32,497   $ (3,142   $ (13,962
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net loss per share, basic and diluted

   $ (3.27   $ (4.32   $ (2.33   $ (0.24   $ (0.88
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Weighted average shares used to compute net loss per share, basic and diluted

     7,874        10,774        13,934        12,876        15,868   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Pro forma net loss per share, basic and diluted (unaudited)

       $ (0.42     $ (0.16)   
      

 

 

     

 

 

 

Pro forma weighted average shares used to compute net loss per share, basic and diluted (unaudited)

         77,298          85,337   
      

 

 

     

 

 

 

See notes to consolidated financial statements.

 

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MOBILE IRON, INC.

CONSOLIDATED STATEMENTS OF CONVERTIBLE PREFERRED STOCK AND STOCKHOLDERS’ DEFICIT

(Amounts in thousands except share data)

 

     Convertible
Preferred Stock
          Common Stock      Additional
Paid-In
Capital
     Accumulated
Deficit
    Total
Stockholders’
Deficit
 
               
     Shares      Amount           Shares      Amount          

BALANCE—December 31, 2010

     48,111,674       $ 37,011             6,355,599       $ 1       $ 414       $ (24,109   $ (23,694

Issuance of common stock for stock option exercises

               182,418            80           80   

Vesting of early exercised stock options

               2,875,774            431           431   

Issuance of Series D preferred stock at $3.0532 per share in May and June—net of issuance costs of $55

     6,550,505         19,945                     

Stock-based compensation

                     753           753   

Net loss

                        (25,717     (25,717
  

 

 

    

 

 

        

 

 

    

 

 

    

 

 

    

 

 

   

 

 

 

BALANCE—December 31, 2011

     54,662,179         56,956             9,413,791         1         1,678         (49,826     (48,147

Issuance of common stock for stock option exercises

               658,782            179           179   

Vesting of early exercised stock options and restricted stock

               1,729,128            918           918   

Issuance of Series E preferred stock at $7.11074 per share in May, June and October—net of issuance costs of $120

     5,962,814         42,280                     

Acquisition of Push Computing, Inc.

     466,345         3,316             667,099            1,761           1,761   

Acquisition of intellectual property

               45,987            95           95   

Stock-based compensation

                     4,284           4,284   

Net loss

                        (46,511     (46,511
  

 

 

    

 

 

        

 

 

    

 

 

    

 

 

    

 

 

   

 

 

 

BALANCE—December 31, 2012

     61,091,338         102,552             12,514,787         1         8,915         (96,337     (87,421

Issuance of common stock for stock option exercises

               796,796            679           679   

Vesting of early exercised stock options and restricted stock

               2,100,202         1         946           947   

Issuance of Series F preferred stock at $7.11074 per share in August, September and December—net of issuance costs of $127

     8,133,227         57,707                     

Stock-based compensation

                     8,467           8,467   

Net loss

                        (32,497     (32,497
  

 

 

    

 

 

        

 

 

    

 

 

    

 

 

    

 

 

   

 

 

 

BALANCE—December 31, 2013

     69,224,565       $ 160,259             15,411,785       $ 2       $ 19,007       $ (128,834   $ (109,825

Issuance of common stock for stock option exercises (unaudited)

               682,967            1,192           1,192   

Vesting of early exercised stock options and restricted stock (unaudited)

               382,573            119           119   

Issuance of Series F preferred stock at $7.11074 per share in January—net of issuance costs of $6 (unaudited)

     281,264         1,994                     

Stock-based compensation (unaudited)

                     2,426           2,426   

Net loss (unaudited)

                        (13,962     (13,962
  

 

 

    

 

 

        

 

 

    

 

 

    

 

 

    

 

 

   

 

 

 

BALANCE—March 31, 2014 (unaudited)

     69,505,829       $ 162,253             16,477,325       $ 2       $ 22,744       $ (142,796   $ (120,050
  

 

 

    

 

 

        

 

 

    

 

 

    

 

 

    

 

 

   

 

 

 

See notes to consolidated financial statements.

 

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MOBILE IRON, INC.

CONSOLIDATED STATEMENTS OF CASH FLOWS

(Amounts in thousands)

 

    Year Ended December 31,     Three Months
Ended March 31,
 
    2011     2012     2013     2013     2014  
                      (unaudited)  

CASH FLOWS FROM OPERATING ACTIVITIES:

         

Net loss

  $ (25,717   $ (46,511   $ (32,497   $ (3,142   $ (13,962

Adjustments to reconcile net loss to net cash used in operating activities:

         

Stock-based compensation expense

    753        4,284        8,467        2,299        2,426   

Depreciation

    297        995        1,563        333        484   

Amortization of intangible assets

           75        485        121        121   

Provision for doubtful accounts

    164        287        (67              

Impairment of in-process research and development

                  3,925                 

Loss on disposal of equipment

                                21   

Changes in operating assets and liabilities, net of acquisitions:

         

Accounts receivable

    (5,574     (10,822     (5,996     2,443        2,052   

Other current and noncurrent assets

    (894     (969     (2,713     (1,223     (2,464

Accounts payable

    627        (365     147        617        221   

Accrued expenses and other long-term liabilities

    2,928        2,392        5,884        (3,238     (1,321

Deferred revenue

    13,541        27,153        (4,748     (1,418     2,085   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net cash used in operating activities

    (13,875     (23,481     (25,550     (3,208     (10,337
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

CASH FLOWS FROM INVESTING ACTIVITIES:

         

Purchase of property and equipment

    (1,625     (1,939     (2,244     (496     (496

Purchase of Push Computing, Inc.—net of cash acquired

           (3,051     (333              

Purchase of intellectual property

           (396     (30              
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net cash used in investing activities

    (1,625     (5,386     (2,607     (496     (496
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

CASH FLOWS FROM FINANCING ACTIVITIES:

         

Amount drawn from revolving line of credit

                  4,300               3,300   

Repayments of revolving line of credit

                                (4,300

Proceeds from the issuance of convertible preferred stock—net of cash issuance costs of $55, $120, $127, $0 and $6 in 2011, 2012, 2013 and the three months ended March 31, 2013 and 2014, respectively

    19,945        42,280        57,707               1,994   

Proceeds from exercise of stock options

    980        1,521        1,031        190        1,289   

Payments for deferred offering costs

                                (579
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net cash provided by financing activities

    20,925        43,801        63,038        190        1,704   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

NET INCREASE IN CASH AND CASH EQUIVALENTS

    5,425        14,934        34,881        (3,514     (9,129

CASH AND CASH EQUIVALENTS—Beginning of period

    18,333        23,758        38,692        38,692        73,573   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

CASH AND CASH EQUIVALENTS—End of period

  $ 23,758      $ 38,692      $ 73,573      $ 35,178      $ 64,444   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

SUPPLEMENTAL DISCLOSURES OF CASH FLOW INFORMATION—Cash paid for income tax

  $ 21      $ 109      $ 168      $ 51      $ 91   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

SUPPLEMENTAL DISCLOSURES OF NONCASH INVESTING ACTIVITIES TO ACQUIRE PUSH COMPUTING, INC. AND INTELLECTUAL PROPERTY IN 2012:

         

Fair value of assets acquired

    $ 11,428         

Deferred tax liabilities assumed

      (1,642      

Issuance of Series E preferred stock and common stock

      (5,172      

Consideration payable

      (363      

Less cash acquired

      (804      
   

 

 

       

Net cash paid

    $ 3,447         
   

 

 

       

SUPPLEMENTAL DISCLOSURES OF NONCASH FINANCING ACTIVITIES:

         

Deferred offering costs recorded in accrued liabilities

          $ 974   

See notes to consolidated financial statements.

 

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MOBILE IRON, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

1. THE COMPANY AND ITS SIGNIFICANT ACCOUNTING POLICIES

Mobile Iron, Inc., the Company, provides a purpose-built mobile IT platform that enables enterprises to manage and secure mobile applications, content and devices while providing their employees with device choice, privacy and a native user experience. The Company was incorporated in Delaware in July 2007. The Company is headquartered in Mountain View, California, with additional sales and support presence in North America, Europe, the Middle East, Asia and Australia.

Unaudited Pro Forma Stockholders’ Equity —The March 31, 2014 unaudited pro forma stockholders’ equity has been prepared assuming the automatic conversion of all outstanding shares of preferred stock into 69,505,829 shares of common stock immediately upon completion of the Company’s initial public offering. The unaudited pro forma stockholders’ equity does not assume any proceeds from the proposed initial public offering.

Principles of Consolidation —The consolidated financial statements have been prepared in accordance with generally accepted accounting principles and includes the accounts of the Company and its wholly-owned subsidiaries. All intercompany transactions and balances have been eliminated in consolidation.

Unaudited Interim Financial Information —The accompanying interim consolidated balance sheet as of March 31, 2014, the related interim consolidated statements of operations and cash flows for the three month periods ended March 31, 2013 and 2014, the statement of stockholders’ deficit for the three month period ended March 31, 2014 and the related footnote disclosures are unaudited. These unaudited interim consolidated financial statements have been prepared in accordance with accounting principles generally accepted in the United States of America (“U.S. GAAP”) applicable to interim financial statements. The interim financial statements are presented in accordance with the rules and regulations of the Securities and Exchange Commission and do not include all disclosures normally required in annual consolidated financial statements prepared in accordance with U.S. GAAP. In management’s opinion, the unaudited interim consolidated financial statements have been prepared on the same basis as the annual financial statements and include all adjustments, which include only normal recurring adjustments, necessary for the fair presentation of our financial position as of March 31, 2014 and our consolidated results of operations and cash flows for the three months ended March 31, 2013 and 2014. The results for the three months ended March 31, 2014 are not necessarily indicative of the results expected for the full fiscal year.

Foreign Currency Translation —The reporting currency of the Company is the U.S. dollar. The functional currency of all of the Company’s international operations is the U.S. dollar. All monetary asset and liability accounts are translated into U.S. dollars at the period-end rate, nonmonetary assets and liabilities are translated at historical exchange rates, and revenues and expenses are translated at the weighted-average exchange rates in effect during the period. Translation adjustments arising are recorded as foreign currency gains (losses) in the consolidated statements of operations. The Company recognized a foreign currency loss of approximately $127,000, $146,000 and $399,000 for the years ended December 31, 2011, 2012 and 2013 and $86,000 and $76,000 for the three months ended March 31, 2013 and 2014, respectively, in other expense—net.

Use of Estimates —The preparation of consolidated financial statements in conformity with generally accepted accounting principles requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities at the date of the consolidated financial statements and the reported amounts of revenue and expenses during the reporting period. These estimates include, but are not limited to, revenue recognition, stock-based compensation, goodwill, intangible assets and accounting for income taxes. Actual results could differ from those estimates.

Revenue Recognition —The Company derives revenue principally from software-related arrangements consisting of perpetual software licenses, post-contract customer support for such licenses (PCS or software

 

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support) including when and if available updates, and professional services such as consulting and training services. The Company also offers its software as term-based licenses and cloud-based arrangements. In addition, the Company installs its software on servers that it ships to customers.

The Company begins to recognize revenue when (i) persuasive evidence of an arrangement exists, (ii) delivery has occurred or services have been provided, (iii) the sales price is fixed and determinable, and (iv) collection of the related receivable is probable. If collection is not considered probable, revenue is recognized only upon collection.

Signed agreements, including by electronic acceptance, are used as evidence of an arrangement. Delivery is considered to occur when the Company provides the customer a license key to download the software. Delivery of hardware appliances (appliance) is considered to occur when title and risk of loss has transferred to the customer, which typically occurs when appliances are delivered to a common carrier. Delivery of services occur when performed.

Prior to January 1, 2013, the Company had not established vendor specific objective evidence, VSOE, of fair value for any of the elements in its multiple-element arrangements. As of January 1, 2013, the Company determined that it had sufficient history to establish VSOE of fair value for PCS and professional services. Prior to January 1, 2013, the Company did not have VSOE of fair value for its software-related undelivered elements due to limited history of stand-alone sales transactions and inconsistency in pricing. The Company established VSOE of fair value when the Company had a substantial majority of stand-alone sales transactions of software support and services pricing within a narrow pricing band. In the Company’s VSOE analysis, the Company generally includes stand-alone sales transactions completed during a rolling 12 month period unless a shorter period is appropriate due to changes in the Company’s pricing structure.

The Company typically enters into multiple-element arrangements with its customers in which a customer may purchase a combination of software on a perpetual or subscription license, PCS, and professional services. The professional services are not considered essential to the functionality of the software. All of these elements are considered separate units of accounting. The Company’s standard agreements do not include rights for customers to cancel or terminate arrangements or to return software to obtain refunds.

The Company uses the residual method to recognize revenue when a perpetual license arrangement includes one or more elements to be delivered at a future date provided the following criteria are met: (i) VSOE of fair value does not exist for one or more of the delivered items but exists for all undelivered elements, (ii) all other applicable revenue recognition criteria are met and (iii) the fair value of all of the undelivered elements is less than the arrangement fee. VSOE of fair value is based on the normal pricing practices for those products and services when sold separately by the Company and contractual customer renewal rates for post-contract customer support services. Under the residual method, the fair value of the undelivered elements is deferred and the remaining portion of the arrangement fee is recognized as revenue. If evidence of the fair value of one or more undelivered elements does not exist, the revenue is deferred and recognized when delivery of those elements occurs, when fair value can be established, or ratably over the PCS period if the only undelivered element is PCS.

Revenue from subscriptions to the Company’s on-premise term licenses, arrangements where perpetual and subscriptions to the Company’s on-premise term licenses are sold together, and subscriptions to the Company’s cloud service are recognized ratably over the contractual term for all periods presented and are included as a component of subscription revenue within the consolidated statement of operations.

Occasionally, the Company enters into multiple-element arrangements with its customers in which a customer may purchase a combination of software on a perpetual or term basis, PCS, professional services, and an appliance. The Company generally provides the appliances and software upon the commencement of the arrangement and provides software-related elements throughout the support period. The Company accounts for appliance-bundled arrangements under the revised accounting standard related to multiple-element arrangements, Accounting Standard

 

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Update, or ASU, No. 2009-13, Multiple Element Arrangements , and determines the revenue to be recognized based on the standard’s fair value hierarchy and then determines the value of each element in the arrangement based on the relative selling price of the arrangement. Amounts related to appliances are generally recognized upon delivery with the remaining consideration allocated to software and software-related elements, which are recognized as described elsewhere in this policy. Appliance revenue was less than 10% of total revenue for all periods presented and is included as a component of perpetual license revenue within the consolidated statement of operations.

Sales made through resellers are recognized as revenue upon sell-through to end customers.

Shipping charges and sales tax billed to partners are excluded from revenue.

Revenue from PCS is recognized ratably over the support term and is included as a component of software support and service revenue within the consolidated statement of operations.

Revenue related to professional services is recognized upon delivery and is included as a component of software support and services revenue within the consolidated statement of operations.

Prior to establishing VSOE of fair value for PCS and professional services on January 1, 2013, the Company recognized revenue for multiple element software and software-related arrangements ratably from the date of service commencement over the contractual term of the related PCS arrangement. After January 1, 2013, the deferred revenue related to these arrangements continues to be recognized ratably over the remaining contractual term of the PCS arrangement. Approximately $21.1 million of perpetual license revenue in 2013 related to sales made prior to January 1, 2013. Approximately $7.5 million and $1.6 million of perpetual license revenue in the three months ended March 31, 2013 and 2014, respectively, related to sales made prior to January 1, 2013.

The Company allocated the revenue from all multiple-element arrangements entered into prior to the establishment of VSOE of fair value for its PCS and professional services to each respective revenue caption using its best estimate of value of each element based on the facts and circumstances of the arrangements, the Company’s go-to-market strategy, price list and discounts from price list as applicable. The Company believes that the allocation between the revenue captions allows for greater transparency and comparability of revenue from period to period even though VSOE of fair value may not have existed at that time.

For all arrangements, any revenue that has been deferred and is expected to be recognized beyond one year is classified as long-term deferred revenue in the consolidated balance sheets.

Cash Equivalents —The Company considers all highly liquid investments with an original maturity of three months or less to be cash equivalents. As of December 31, 2012 and 2013 and March 31, 2014, cash and cash equivalents consist of cash deposited with banks and money market funds for which their cost approximates their fair value.

Comprehensive Loss —Comprehensive loss includes all changes in equity (net assets) during a period from non-owner sources. For the years ended December 31, 2011, 2012 and 2013 and the three months ended March 31, 2013 and 2014, there were no differences between net loss and other comprehensive loss.

Net Loss per Share of Common Stock —Basic net loss per common share is calculated by dividing the net loss by the weighted-average number of common shares outstanding during the period, without consideration for potentially dilutive securities. Diluted net loss per share is computed by dividing the net loss by the weighted-average number of common shares and potentially dilutive securities outstanding for the period determined using the treasury-stock and if-converted methods. For purposes of the diluted net loss per share calculation, convertible preferred stock, unvested restricted stock, and stock options are considered to be potentially dilutive securities. Because the Company has reported a net loss for the years ending December 31, 2011, 2012 and 2013 and the three months ended March 31, 2013 and 2014, diluted net loss per common share is the same as basic net loss per common share for those periods.

 

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Unaudited Pro Forma Net Loss per Share of Common Stock —The unaudited pro forma basic and diluted net loss per share assumes the conversion of all outstanding shares of convertible preferred stock, unvested restricted stock, and common stock options, as if the conversion had occurred at the earlier of the beginning of the period or the date of issuance, if later.

Concentrations of Credit Risk —Financial instruments that potentially subject the Company to a concentration of credit risk consist of cash and money market funds. Substantially all of the Company’s cash is held by one financial institution that management believes is of high-credit quality. Such deposits may, at times, exceed federally insured limits. Substantially all of the Company’s money market funds are held in a single fund that is rated “AAA.”

The Company generally does not require collateral or other security in support of accounts receivable. Allowances are provided for individual accounts receivable when the Company becomes aware of a customer’s inability to meet its financial obligations, such as in the case of bankruptcy, deterioration in the customer’s operating results, or change in financial position. If circumstances related to customers change, estimates of the recoverability of receivables would be further adjusted. The Company also considers broader factors in evaluating the sufficiency of its allowances for doubtful accounts, including the length of time receivables are past due, significant one-time events and historical experience. As of December 31, 2012 and 2013 and March 31, 2014, the Company had an allowance for doubtful accounts of approximately $559,000, $492,000, and $492,000, respectively.

The allowance for doubtful accounts activity was as follows (in thousands):

 

     Year Ended December 31,     Three Months
Ended
March 31,
 
      2011        2012        2013      2013      2014  
                         (unaudited)  

Balance at beginning of period

   $ 108       $ 272       $ 559      $ 559       $ 492   

Add: bad debt expense

     164         287                          

Less: Reductions in allowance

                     (67               
  

 

 

    

 

 

    

 

 

   

 

 

    

 

 

 

Balance at end of period

   $ 272       $ 559       $ 492      $ 559       $ 492   
  

 

 

    

 

 

    

 

 

   

 

 

    

 

 

 

One reseller accounted for 13% of total revenue (2% as an end customer), 17% of total revenue (3% as an end customer) and 23% of total revenue (3% as an end customer) for the years ended December 31, 2011, 2012, and 2013, respectively. This reseller accounted for 22% of total revenue (4% as an end customer) and 26% of total revenue (2% as an end customer) for the three months ended March 31, 2013 and 2014, respectively. The same reseller accounted for 38%, 12% and 28% of net accounts receivable as of December 31, 2012, and 2013 and March 31, 2014, respectively.

A separate reseller accounted for 13% of the Company’s net accounts receivable as of December 31, 2013.

There were no other resellers or end-user customers that accounted for 10% or more as a percentage of the Company’s net accounts receivable or revenue for any period presented.

Prepaid Expenses and Other Current Assets —At March 31, 2014, prepaid expenses and other current assets included $1.6 million paid to or invoiced by various service providers that are helping the Company prepare for its initial public offering. If the Company successfully completes its initial public offering, these prepaid expenses will be reclassified to stockholders’ equity.

Inventory —The Company has appliances (industry standard hardware servers available from multiple vendors) that are available for customers to purchase, on which the Company will preinstall its software prior to

 

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Index to Financial Statements

shipment. Inventory is stated at the lower of standard cost or market value. Standard cost approximates cost as determined by using the first-in, first-out method. Appropriate consideration is given to obsolescence, excessive levels, deterioration and other factors in evaluating net realizable value—such adjustments were not material for any period presented. The entire inventory is composed of finished goods. As of December 31, 2012 and 2013 and March 31, 2014, the Company had inventory of $266,000, $665,000 and $440,000, respectively which is included in prepaid expenses and other current assets in the consolidated balance sheets.

Software Development Costs —The costs to develop new software products and enhancements to existing software products are expensed as incurred until technological feasibility has been established. The Company considers technological feasibility to have occurred when all planning, designing, coding and testing have been completed according to design specifications. Once technological feasibility is established, any additional costs would be capitalized. The Company believes its current process for developing software is essentially completed concurrent with the establishment of technological feasibility, and accordingly, no costs have been capitalized.

Internal Use Software— The Company capitalizes costs incurred during the application development stage related to its SaaS offering to the extent it will not be sold, leased, or otherwise marketed as a separate product. Costs related to preliminary project activities and post-implementation activities are expensed as incurred. The Company did not capitalize any costs during the years ended December 31, 2012 and 2013, or the three months ended March 31, 2014 as all software developed for its cloud offering will either be sold as part of its perpetual or term licenses.

Property and Equipment —Property and equipment are stated at cost. Depreciation is computed using the straight-line method over the estimated useful lives, determined to be three years for computers and equipment and software, five years for furniture and fixtures, and the lesser of the remaining lease term or estimated useful life for leasehold improvements. Expenditures for repairs and software support are charged to expense as incurred. Upon disposition, the cost and related accumulated depreciation are removed from the accounts and the resulting gain or loss is reflected as operating expenses in the consolidated statements of operations.

Goodwill and Intangible Assets— The Company records the excess of the acquisition purchase price over the fair value of the tangible and identifiable intangible assets acquired as goodwill. The Company performs an impairment test of its goodwill in the third quarter of its fiscal year, or more frequently if indicators of potential impairment arise. The Company has a single reporting unit and consequently evaluates goodwill for impairment based on an evaluation of the fair value of the Company as a whole. The Company records purchased intangible assets at their respective estimated fair values at the date of acquisition. Purchased intangible assets are being amortized using the straight-line method over their remaining estimated useful lives, which range from three to five years. The Company evaluates the remaining useful lives of intangible assets on a periodic basis to determine whether events or circumstances warrant a revision to the remaining estimated amortization period. The Company evaluated its goodwill in 2013 and observed no impairment indicators.

In the same manner, the Company also reviewed its indefinite lived intangible asset, in-process research and development (in-process R&D), for impairment. During the year ended December 31, 2013, the Company abandoned the in-process R&D project and recorded a $3.9 million impairment loss.

Impairment of Long-Lived Assets —Long-lived assets are reviewed for possible impairment whenever events or circumstances indicate that the carrying amount of these assets may not be recoverable. The Company evaluates the recoverability of each of its long-lived assets, including purchased intangible assets and property and equipment, by comparison of its carrying amount to the future undiscounted cash flows it expects the asset to generate. If the Company considers the asset to be impaired, it measures the amount of any impairment as the difference between the carrying amount and the fair value of the impaired asset.

Stock-Based Compensation —The Company follows the estimated grant-date fair value method of accounting in accordance with Accounting Standards Codification, or ASC, Topic 718 Compensation—Stock

 

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Index to Financial Statements

Compensation . Fair value is determined using the Black-Scholes Model using various inputs, including Company estimates of expected volatility, term and future dividends. The Company estimated the forfeiture rate for 2011, 2012 and 2013 and the three months ended March 31, 2014 based on its historical experience for annual grant years where the majority of the vesting terms have been satisfied. The Company recognizes compensation costs for awards with a service and performance condition based on the graded vesting method. The Company recognizes compensation costs for stock options or other awards with only service conditions on a straight-line basis over the requisite service period of the award, which is generally the vesting term of four years.

Research and Development —Research and development, or R&D, costs are charged to expense as incurred.

Advertising —Advertising costs are expensed and included in sales and marketing expense when incurred. Advertising expense for years ended December 31, 2011, 2012 and 2013, was $256,000, $361,000 and $560,000, respectively. Advertising expense for the three months ended March 31, 2013 and 2014 was $83,000 and $147,000, respectively.

Commission —Commission costs are expensed as incurred.

Income Taxes —The Company accounts for income taxes in accordance with ASC Topic 740, Income Taxes , under which deferred tax liabilities and assets are recognized for the expected future tax consequences of temporary differences between financial statement carrying amounts and the tax basis of assets and liabilities and net operating loss and tax credit carryforwards. Valuation allowances are established when necessary to reduce deferred tax assets to the amount expected to be realized.

The Company uses a recognition threshold and measurement attribute for the financial statement recognition and measurement of a tax position taken or expected to be taken in a tax return. A tax position is recognized when it is more likely than not that the tax position will be sustained upon examination, including resolution of any related appeals or litigation processes. A tax position that meets the more-likely-than-not recognition threshold is measured at the largest amount of benefit that is greater than 50% likely of being realized upon ultimate settlement with a taxing authority. The standard also provides guidance on derecognition of tax benefits, classification on the balance sheet, interest and penalties, accounting in interim periods, disclosure and transition.

Recent Accounting Pronouncements —From time to time, new accounting pronouncements are issued by the Financial Accounting Standards Board, or FASB, or other standard setting bodies and adopted by us as of the specified effective date. Unless otherwise discussed, the impact of recently issued standards that are not yet effective will not have a material impact on the Company’s financial position or results of operations upon adoption.

In February 2013, the FASB issued guidance which addresses the presentation of amounts reclassified from accumulated other comprehensive income. This guidance does not change current financial reporting requirements, instead an entity is required to cross-reference to other required disclosures that provide additional detail about amounts reclassified out of accumulated other comprehensive income. In addition, the guidance requires an entity to present significant amounts reclassified out of accumulated other comprehensive income by line item of net income if the amount reclassified is required to be reclassified to net income in its entirety in the same reporting period. Adoption of this standard was required for periods beginning after December 15, 2012 for public companies. This new guidance impacts how a company reports comprehensive income only. The Company adopted the standard on January 1, 2013 and, because the Company has no comprehensive income items for any periods presented, the standard had no impact on the Company’s consolidated financial statements.

In July 2012, the FASB issued ASU No. 2012-02, Intangibles Goodwill and Other (ASC Topic 350): Testing Indefinite-Lived Intangible Assets for Impairment . ASU No. 2012-02 amends prior indefinite-lived intangible asset impairment testing guidance. Under ASU No. 2012-02, the Company has the option to first assess qualitative factors to determine whether it is more likely than not (a likelihood of more than 50%) that an indefinite-lived intangible asset is impaired. If, after considering the totality of events and circumstances, an

 

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Index to Financial Statements

entity determines it is more likely than not that an indefinite-lived intangible asset is not impaired, then calculating the fair value of such asset is unnecessary. ASU No. 2012-02 is effective for the fiscal year ending December 31, 2014. The Company does not expect the adoption of this standard to have a material impact to its results of operations or financial position.

Subsequent Events —The Company has evaluated the effects of subsequent events on its annual consolidated financial statements for the year ended December 31, 2013 through March 10, 2014, and for the unaudited interim financial statements for the three months ended March 31, 2014 through May 7, 2014, which are the dates the consolidated financial statements were available to be issued.

2. SIGNIFICANT BALANCE SHEET COMPONENTS

Property and Equipment —Property and equipment at December 31, 2012 and 2013 and March 31, 2014 consisted of the following (in thousands):

 

     As of December 31,     As of
March 31,
2014
 
     2012     2013     (unaudited)  

Computers and appliances

   $ 3,058      $ 4,265      $ 4,526   

Purchased software

     206        856        988   

Furniture and fixtures

     33        176        177   

Leasehold improvements

     446        689        696   
  

 

 

   

 

 

   

 

 

 

Total property and equipment

     3,743        5,986        6,387   

Accumulated depreciation and amortization

     (1,328     (2,891     (3,301
  

 

 

   

 

 

   

 

 

 

Property and equipment—net

   $ 2,415      $ 3,095      $ 3,086   
  

 

 

   

 

 

   

 

 

 

Accrued Expenses —Accrued expenses at December 31, 2012 and 2013 and March 31, 2014 consisted of the following (in thousands):

 

     As of December 31,      As of
March 31,
2014
 
     2012      2013      (unaudited)  

Accrued commissions

   $ 3,459       $ 6,703       $ 3,324   

Accrued payroll and related expenses

     2,349         3,852         4,765   

Liability for early exercised stock options (Note 8)

     1,532         938         915   

Other accrued liabilities

     2,694         3,305         4,459   
  

 

 

    

 

 

    

 

 

 

Total accrued expenses

   $ 10,034       $ 14,798       $ 13,463   
  

 

 

    

 

 

    

 

 

 

Deferred Revenue —Deferred revenue at December 31, 2012 and 2013 and March 31, 2014 consisted of the following (in thousands):

 

     As of December 31,      As of
March 31,
2014
 
     2012      2013      (unaudited)  

Perpetual license

   $ 29,421       $ 8,589       $ 7,291   

Subscription

     4,621         10,600         12,376   

Software support

     10,091         19,868         21,571   

Professional services

     1,367         1,694         1,598   
  

 

 

    

 

 

    

 

 

 

Total current and noncurrent deferred revenue

   $ 45,500       $ 40,751       $ 42,836   
  

 

 

    

 

 

    

 

 

 

Included in deferred perpetual license revenue were $28.4 million, $7.3 million and $5.8 million at December 31, 2012 and 2013 and March 31, 2014, respectively, of revenue deferred for multiple element

 

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software license arrangements billed prior to the year ended December 31, 2013 for which the Company did not recognize revenue immediately due to lack of VSOE of fair value for software support and services. See Note 1 to these consolidated financial statements.

3. ACQUISITION

In October 2012, the Company acquired all of the issued and outstanding securities of Push Computing, Inc., or Push, a privately held provider of advanced device management and security functionality that, combined with the Company’s existing and in-process solutions, was expected to provide enhanced security to customers. The total consideration for this transaction was approximately $9.3 million and consisted of the following (in thousands except share data):

 

Cash consideration paid at closing

   $  3,855   

Common stock issued (667,100 shares)

     1,761   

Series E preferred stock issued at closing (466,345 shares)

     3,316   

Holdback based on standard representations and warranties

     333   
  

 

 

 

Total consideration

   $ 9,265   
  

 

 

 

Transaction costs associated with the acquisition were $222,000, all of which the Company expensed in 2012, and are included in general and administrative expense in the accompanying consolidated statement of operations.

The Company accounted for the Push acquisition under the acquisition method of accounting as a business combination. The assets acquired and liabilities assumed were recorded at fair market value determined by management with assistance from a third-party valuation firm. The excess of the purchase price over the fair value of the net tangible and identifiable intangible assets acquired was recorded as goodwill. The goodwill generated from the business combination was primarily related to value placed on the employee workforce and expected synergies. The purchase price was allocated as follows (in thousands):

 

Cash

   $ 804   

Other current assets

     28   

Intangible assets:

  

Noncompete

     1,042   

In-process R&D

     3,925   

Goodwill

     4,799   

Deferred tax liability

     (1,333
  

 

 

 

Net assets acquired

   $ 9,265   
  

 

 

 

Goodwill will not be amortized and is not tax deductible. As part of the acquisition accounting, the Company established a deferred income tax liability of $1.3 million to reflect the tax effect of the temporary difference between the $5.0 million in fair value assigned to intangible assets acquired and their tax bases. Concurrently, the Company released the valuation allowance on the deferred income tax liability and recognized a $1.3 million benefit to income tax expense. Intangible assets are being amortized over a weighted-average period of five years. The intangible assets acquired are reported, net of accumulated amortization, in the accompanying consolidated balance sheets as of December 31, 2012 and 2013. Amortization expense related to the acquired intangible assets was $52,000 and $208,000 for the 2012 and 2013, respectively, all of which was included as a separate component of operating expenses. The in-process R&D remains capitalized until such time as the underlying projects are complete, at which point they are amortized to cost of revenue. As discussed in Note 1, the Company abandoned the in-process R&D intangible project and recorded a $3.9 million impairment loss during the year ended December 31, 2013.

In addition to the purchase consideration, the Company granted certain restricted stock and retention bonuses which were accounted for as post-acquisition compensation.

 

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In April 2012, the Company acquired all of the issued and outstanding securities of Forgepond Inc., or Forgepond, a privately held company which was developing mobile application security functionality. The total fair value of this transaction was $829,000 and was paid for with $396,000 in cash, 45,987 shares of common stock, and $30,000 of cash paid in April 2013. The fair value recorded relates to definite-lived intangible assets, which consist of developed technology, and a deferred income tax liability of $309,000 to reflect the tax effect of the temporary difference between the fair value assigned to intangible asset acquired and its tax basis. The Company released the valuation allowance on the deferred income tax liability and recognized a $309,000 benefit to income tax expense. The Company accounted for the Forgepond purchase as an asset acquisition as Forgepond’s sole activities were coding and development of the security application, which was at an early stage. The overall weighted-average life of the identified intangible assets acquired in these purchases was three years. These identifiable intangible assets are being amortized on a straight-line basis over their estimated useful lives, as a component of perpetual license cost of revenue.

In addition to the purchase consideration, the Company granted certain restricted stock and retention bonuses which were accounted for as post-acquisition compensation.

Pro forma results of operations for the acquisitions completed have not been presented because the effects of the acquisitions, individually and in the aggregate, were not material to the Company’s financial results.

4. GOODWILL AND INTANGIBLE ASSETS

The Company’s intangible assets are subject to amortization on a straight-line basis over their estimated useful lives as follows:

 

     Estimated
Life
     Weighted-Average
Remaining Life

as of
December 31,
2013
 
    

(in years)

 

Noncompete covenants

     5         3.8   

Technology

     3         1.9   

The carrying values of intangible assets are as follows at December 31, 2012 and 2013 and March 31, 2014 (in thousands):

 

     As of December 31, 2012  
     Gross
Value
     Accumulated
Amortization
    Impairment      Net Carrying
Amount
 

In-process R&D

   $ 3,925       $      $       $ 3,925   

Noncompete covenants

     1,042         (52             990   

Technology

     829         (23             806   
  

 

 

    

 

 

   

 

 

    

 

 

 

Total

   $ 5,796       $ (75   $       $ 5,721   
  

 

 

    

 

 

   

 

 

    

 

 

 

 

     As of December 31, 2013  
     Gross
Value
     Accumulated
Amortization
    Impairment     Net Carrying
Amount
 

In-process R&D

   $ 3,925       $      $ (3,925   $   

Noncompete covenants

     1,042         (260            782   

Technology

     829         (300            529   
  

 

 

    

 

 

   

 

 

   

 

 

 

Total

   $ 5,796       $ (560   $ (3,925   $ 1,311   
  

 

 

    

 

 

   

 

 

   

 

 

 

 

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Index to Financial Statements
     As of March 31, 2014  
     Gross
Value
     Accumulated
Amortization
    Impairment      Net Carrying
Amount
 
     (unaudited)  

Noncompete covenants

   $ 1,043       $ (312   $       $ 731   

Technology

     829         (369             460   
  

 

 

    

 

 

   

 

 

    

 

 

 

Total

   $ 1,872       $ (681   $       $ 1,191   
  

 

 

    

 

 

   

 

 

    

 

 

 

Amortization of the technology intangible asset was recorded in cost of revenue.

During the year ended December 31, 2013, the Company recorded an impairment loss of $3.9 million against the entire recorded in-process R&D balance associated with the Push acquisition.

At December 31, 2013, the estimated amortization expense related to the intangible assets is as follows (in thousands):

 

Years Ending December 31,

      

2014

   $ 485   

2015

     462   

2016

     208   

2017

     156   
  

 

 

 

Total

   $ 1,311   
  

 

 

 

At December 31, 2012 and 2013 and March 31, 2014, the carrying value of goodwill is as follows (in thousands):

 

Balance, December 31, 2011

   $  

Additions

     4,799   
  

 

 

 

Balance, December 31, 2012

   $  4,799   
  

 

 

 

Additions

       
  

 

 

 

Balance, December 31, 2013

   $ 4,799   
  

 

 

 

Additions (unaudited)

       
  

 

 

 

Balance, March 31, 2014 (unaudited)

   $ 4,799   
  

 

 

 

The Company has recorded no impairments of goodwill.

5. FAIR VALUE MEASUREMENT

The Company reports all financial assets and liabilities and nonfinancial assets and liabilities that are recognized or disclosed at fair value in the consolidated financial statements on a recurring basis in accordance with ASC 820 (formerly FASB Statement No. 157, Fair Value Measurements ). ASC 820 defines fair value as the price that would be received from selling an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. When determining the fair value measurements for assets and liabilities, which are required to be recorded at fair value, the Company considers the principal or most advantageous market in which the Company would transact and the market-based risk measurements or assumptions that market participants would use in pricing the asset or liability, such as inherent risk, transfer restrictions and credit risk.

ASC 820 also establishes a fair value hierarchy, which prioritizes the inputs to valuation techniques used to measure fair value into three levels. A financial instrument’s categorization within the fair value hierarchy is

 

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Index to Financial Statements

based upon the lowest level of input that is available and significant to the fair value measurement. ASC 820 establishes and prioritizes three levels of inputs that may be used to measure fair value:

Level 1 —Observable inputs that reflect quoted prices in active markets for identical assets or liabilities.

Level 2 —Observable inputs other than quoted prices in active markets for identical assets and liabilities, quoted prices for identical or similar assets or liabilities in inactive markets, or other inputs that are observable or can be corroborated by observable market data for substantially the full term of the assets or liabilities.

Level 3 —Inputs that are generally unobservable and typically reflect management’s estimates of assumptions that market participants would use in pricing the asset or liability.

The Company’s financial assets that are carried at fair value include cash and money market funds. The Company had no financial liabilities, or nonfinancial assets and liabilities that are required to be measured at fair value on a recurring basis, or that were measured at fair value as of December 31, 2012 and 2013 and March 31, 2014.

The Company’s financial assets that were accounted for at fair value as of December 31, 2012 and 2013 and March 31, 2014 are as follows (in thousands):

 

     As of December 31, 2012  
     Level 1      Level 2      Level 3      Total  

Financial assets—money market funds

   $ 36,401       $       $       $ 36,401   
  

 

 

    

 

 

    

 

 

    

 

 

 
     As of December 31, 2013  
     Level 1      Level 2      Level 3      Total  

Financial assets—money market funds

   $ 52,901       $       $       $ 52,901   
  

 

 

    

 

 

    

 

 

    

 

 

 
     As of March 31, 2014  
     Level 1      Level 2      Level 3      Total  
     (unaudited)  

Financial assets—money market funds

   $ 52,901       $       $       $ 52,901   
  

 

 

    

 

 

    

 

 

    

 

 

 

As of December 31, 2012 and 2013 and March 31, 2014, all money market funds had an original maturity of less than three months and are included in cash and cash equivalents in the consolidated balance sheets.

6. LINE OF CREDIT

In August 2012, the Company entered into a $10 million revolving line of credit with a financial institution. The revolving line of credit can be used to (a) borrow for working capital and general business requirements, (b) issue letters of credit, and (c) enter into foreign exchange contracts. Revolving loans may be borrowed, repaid and re-borrowed until August 2014. Amounts borrowed accrue interest at a floating-per-annum rate equal to the greater of (1) the prime rate plus 1% or (2) 4.25%. A default interest rate shall apply during an event of default at a rate per annum equal to 5% above the otherwise applicable interest rate. The line of credit is collateralized by substantially all of the Company’s assets, except intellectual property, and requires the Company to comply with working capital, net worth and other nonfinancial covenants, including limitations on indebtedness and restrictions on dividend distributions, among others, and the borrowing capacity is limited to eligible accounts receivable.

In December 2013, the Company amended the revolving line of credit with the same financial institution to increase the potential borrowing capacity to $20 million and extend the maturity date to August 2015. All other material terms and conditions remained the same with the exception of the added requirement that the Company maintain an adjusted quick ratio (defined as the ratio of current assets to current liabilities minus deferred revenue) of at least 1.15.

 

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There were no outstanding amounts under the line of credit at December 31, 2012, $4.3 million outstanding at December 31, 2013, which the Company repaid in January 2014, and $3.3 million outstanding at March 31, 2014, which the Company repaid in April 2014. As of December 31, 2013 and March 31, 2014, the Company was in compliance with all financial covenants.

7. CONVERTIBLE PREFERRED STOCK

The Company’s restated certificate of incorporation, as amended in December 2013, authorizes the Company to issue up to 18,604,666 shares of Series A preferred stock, or Series A, 16,225,758 shares of Series B preferred stock, or Series B, 13,281,250 shares of Series C preferred stock, or Series C, 6,550,505 shares of Series D preferred stock, or Series D, 6,429,159 shares of Series E preferred stock, or Series E, and 8,414,493 shares of Series F preferred stock, or Series F.

In January 2014, the Company issued 281,264 shares of Series F for net cash proceeds of $2.0 million.

In August, September and December 2013, the Company issued 8,133,227 shares of Series F for net cash proceeds of $57.7 million.

In May, June and October 2012, the Company issued 5,962,814 shares of Series E for net cash proceeds of $42.3 million. In October 2012, the Company issued 466,345 shares of Series E to former Push debt holders as part of the consideration for the acquisition of Push.

Convertible preferred stock as of December 31, 2012 and 2013 consisted of the following (in thousands, except share data):

At December 31, 2012—

 

     Shares      Per Share
Liquidation
Preference
     Aggregate
Liquidation
Preference
     Carrying
Value
 
           

Series

   Authorized      Outstanding           

Series A

     18,604,666         18,604,666       $ 0.50       $ 9,302       $ 9,222   

Series B

     16,225,758         16,225,758         0.68         10,977         10,929   

Series C

     13,281,250         13,281,250         1.28         17,000         16,860   

Series D

     6,550,505         6,550,505         3.05         20,000         19,945   

Series E

     6,500,000         6,429,159         7.11         45,716         45,596   
  

 

 

    

 

 

       

 

 

    

 

 

 
     61,162,179         61,091,338          $ 102,995       $ 102,552   
  

 

 

    

 

 

       

 

 

    

 

 

 

At December 31, 2013—

 

     Shares      Per Share
Liquidation
Preference
     Aggregate
Liquidation
Preference
     Carrying
Value
 
           

Series

   Authorized      Outstanding           

Series A

     18,604,666         18,604,666       $ 0.50       $ 9,302       $ 9,222   

Series B

     16,225,758         16,225,758         0.68         10,977         10,929   

Series C

     13,281,250         13,281,250         1.28         17,000         16,860   

Series D

     6,550,505         6,550,505         3.05         20,000         19,945   

Series E

     6,429,159         6,429,159         7.11         45,716         45,596   

Series F

     8,414,493         8,133,227         7.11         57,833         57,707   
  

 

 

    

 

 

       

 

 

    

 

 

 
     69,505,831         69,224,565          $ 160,828       $ 160,259   
  

 

 

    

 

 

       

 

 

    

 

 

 

 

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Index to Financial Statements

As of March 31, 2014—

 

     Shares      Per Share
Liquidation
Preference
     Aggregate
Liquidation
Preference
     Carrying
Value
 
           

Series

   Authorized      Outstanding           
     (unaudited)  

Series A

     18,604,666         18,604,666       $ 0.50       $ 9,302       $ 9,222   

Series B

     16,225,758         16,225,758         0.68         10,977         10,929   

Series C

     13,281,250         13,281,250         1.28         17,000         16,860   

Series D

     6,550,505         6,550,505         3.05         20,000         19,945   

Series E

     6,429,159         6,429,159         7.11         45,716         45,596   

Series F

     8,414,493         8,414,491         7.11         59,833         59,701   
  

 

 

    

 

 

       

 

 

    

 

 

 
     69,505,831         69,505,829          $ 162,828       $ 162,253   
  

 

 

    

 

 

       

 

 

    

 

 

 

The holders of preferred stock have various rights and preferences as follows:

Dividend Provisions —Holders of Series A, Series B, Series C, Series D, Series E and Series F are entitled to receive noncumulative dividends at the per annum rate of $0.03, $0.04059, $0.0768, $0.1832, $0.4266 and $0.4266 per share, respectively, when and if declared by the board of directors. The holders of preferred stock are also entitled to participate in dividends on common stock, when and if declared by the board of directors, based on the number of shares of common stock that would be held on an as-if converted basis, except for dividends on common stock payable solely in common stock. No dividends on preferred stock or common stock have been declared by the board of directors from inception through March 31, 2014.

Liquidation Preference —In the event of any liquidation, dissolution, or winding-up of the Company, including a merger, acquisition, or sale of assets, the holders of the Series F are entitled to receive, prior and in preference to, any distribution of assets of the Company to Series A, Series B, Series C, Series D, Series E and common stock are entitled to receive, on a pari passu basis, a liquidation preference of $7.11074. After payment in full of the Series F preference upon any liquidation event as set forth above, Series A, Series B, Series C, Series D and Series E are entitled to receive, on a pari passu basis, a liquidation preference of $0.50, $0.6765, $1.28, $3.0532 and $7.11074 per share, respectively, prior to any distributions to the common stockholders. In order to receive the above-mentioned preference, the holders of preferred stock must exchange shares of preferred stock for such preferential amounts and not shares of common stock issuable upon conversion of preferred stock.

Upon completion of the distribution above, the remaining assets of the corporation available for distribution to stockholders will be distributed among the holders of common stock.

Conversion Rights —Each share of preferred stock is convertible, at the option of the holder, into such number of fully paid and nonassessable shares of common stock as is determined by dividing the original issuance price for a share by the conversion price at the time in effect for such share; as of December 31, 2013 and March 31, 2014, each share of Series A, Series B, Series C, Series D, Series E and Series F would convert into common stock on a one-for-one basis. The conversion price may be adjusted for events of dilution. Each share of preferred stock automatically converts into the number of shares of common stock into which such shares are convertible at the then-effective conversion ratio upon the closing of a public offering of common stock with a pre-offering valuation of at least $400 million and with gross proceeds of at least $50 million, or the consent of 60% of the holders of the preferred stock.

Voting Rights —The holder of each share of Series A, Series B, Series C, Series D, Series E and Series F has voting rights equal to the number of shares of common stock into which it is convertible and votes together as one class with the common stock. Each share of common stock is entitled to one vote.

As long as any shares of preferred stock remain outstanding, the Company must obtain approval from at least 60% of the outstanding shares of preferred stock in order to (i) effect a liquidation, dissolution, or winding-up of the Company, or an acquisition of the Company; (ii) alter or change the rights, preferences, or privileges of

 

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Index to Financial Statements

the shares of any series of preferred stock so as to affect adversely the shares of such series; (iii) increase or decrease (other than by conversion) the total number of authorized shares of preferred stock, or common stock; (iv) authorize or issue any other equity security; (v) redeem, purchase, or otherwise acquire any share or shares of common stock provided, however, that this restriction shall not apply to certain repurchases of shares of common stock from employees, officers, directors, consultants, or other persons performing services for the Company; (vi) amend or waive any portion of the Company’s restated certificate or bylaws in a manner that adversely affects the rights, preferences, or privileges of the Series A, Series B, Series C, Series D, Series E, or Series F preferred stock; (vii) change the authorized number of directors of the Company; or (viii) declare or pay any dividend on any shares of common or preferred stock.

The Company classifies its convertible preferred stock outside of stockholders’ deficit because the shares are considered effectively redeemable upon a deemed liquidation event. During the periods presented, the Company did not adjust the carry value of the convertible preferred stock to the deemed liquidation value of such shares as a qualifying liquidation event was not probable.

8. COMMON STOCK

The Company’s certificate of incorporation authorizes the Company to issue up to 115,000,000 shares of common stock. Each share of common stock is entitled to one vote. The holders of common stock are also entitled to receive dividends out of funds legally available therefore, when and if declared by the board of directors, subject to the approval and priority rights of holders of all classes of preferred stock outstanding.

At December 31, 2012 and 2013 and March 31, 2014, the Company had shares of common stock reserved for issuance as follows:

 

     As of December 31,      As of
March 31,

2014
 
     2012      2013      (unaudited)  

Conversion of Series A

     18,604,666         18,604,666         18,604,666   

Conversion of Series B

     16,225,758         16,225,758         16,225,758   

Conversion of Series C

     13,281,250         13,281,250         13,281,250   

Conversion of Series D

     6,550,505         6,550,505         6,550,505   

Conversion of Series E

     6,429,159         6,429,159         6,429,159   

Conversion of Series F

             8,133,227         8,414,491   
  

 

 

    

 

 

    

 

 

 

Total conversion of preferred stock

     61,091,338         69,224,565         69,505,829   

Options outstanding

     15,331,631         18,663,700         22,400,289   

Unvested restricted stock outstanding

     3,835,068         2,686,081         2,434,374   

Options available for future grant under stock option plan

     804,066         2,918,915         334,297   
  

 

 

    

 

 

    

 

 

 
     81,062,103         93,493,261         94,674,789   
  

 

 

    

 

 

    

 

 

 

Equity Incentive Plans— The Company has authorized the issuance of stock options for officers, employees and consultants of the Company.

In 2008, the Company’s board of directors approved the adoption of the 2008 Stock Plan (the “Plan”). As of December 31, 2012, a total of 23,942,210 shares of common stock were authorized for issuance and 804,066 were available for future grant under the Plan. During the year ended December 31, 2013, the Company’s board of directors increased the maximum number of shares that can be issued under the Plan to 30,193,622. As of December 31, 2013, a total of 2,918,915 shares were available for issuance under the Plan. During the three months ended March 31, 2014, the Company’s board of directors increased the maximum number of shares that can be issued under the Plan to 32,043,622. As of March 31, 2014, a total of 334,297 shares were available for issuance under the Plan.

 

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Index to Financial Statements

The Plan provides for the grant of incentive and nonstatutory stock options to employees, nonemployee directors, and consultants of the Company. Options granted under the Plan generally become exercisable within three to four years following the date of grant and expire 10 years from the date of grant. When options are subject to the Company’s repurchase right, the Company may buy back any unvested shares at their original exercise price in the event of an employee’s termination prior to full vesting.

The exercise price of incentive and nonstatutory stock options granted under the Plan must be at least equal to 100% of the fair market value of the Company’s common stock at the date of grant, as determined by the board of directors. The exercise price must be no less than 110% of the fair market value of the Company’s common stock at the date of grant for incentive or nonstatutory stock options granted to an employee who owns greater than 10% of the Company’s stock. Through March 31, 2014, no options have been granted to purchase stock at a price less than fair value as determined by the board of directors at the time of the grant. The board of directors determines the fair value of the underlying common stock at the time of the grant of each option. Upon the exercise of options, the Company issues common stock from its authorized shares.

Restricted Stock

The Company issued 4,108,990 shares of the Company’s restricted stock during the year ended December 31, 2012. Of the restricted stock,

 

    1,888,363 shares are contingent on the achievement of certain performance conditions and each grantee’s continued service over a period of approximately 32 to 40 months. As each condition is achieved, the associated shares vest cumulatively to that date and monthly thereafter; and

 

    2,220,627 shares vest monthly over a period of 32 to 40 months based only on each grantee’s continued service.

Restricted stock activity for the years ended December 31, 2012 and 2013 and the three months ended March 31, 2014 was as follows:

 

     Restricted Stock  
     Time-based
Shares
    Time- and
Performance-

based Shares
    Total Shares  

Unvested, December 31, 2011

                     

Granted

     2,220,627        1,888,363        4,108,990   

Vested

     (176,044     (97,878     (273,922
  

 

 

   

 

 

   

 

 

 

Unvested, December 31, 2012

     2,044,583        1,790,485        3,835,068   
  

 

 

   

 

 

   

 

 

 

Granted

                     

Vested

     (803,173     (345,814     (1,148,987
  

 

 

   

 

 

   

 

 

 

Unvested, December 31, 2013

     1,241,410        1,444,671        2,686,081   
  

 

 

   

 

 

   

 

 

 

Granted (unaudited)

                     

Vested (unaudited)

     (201,154     (50,553     (251,707
  

 

 

   

 

 

   

 

 

 

Unvested, March 31, 2014 (unaudited)

     1,040,256        1,394,118        2,434,374   
  

 

 

   

 

 

   

 

 

 

For stock-based compensation expense, the Company measures the value of the restricted stock based on the fair value of the Company’s common stock on the date of grant. The weighted-average grant-date fair value of restricted stock granted during the year ended December 31, 2012 was $2.57 per share. For shares subject to service and performance conditions, the Company evaluates the probability of meeting the vesting conditions at the end of each reporting period to determine how much compensation expense to record. The Company amortizes the fair value, net of estimated forfeitures, as stock-based compensation expense on an accelerated method over the vesting periods of the awards. To the extent that actual results or updated estimates differ from

 

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Index to Financial Statements

the Company’s current estimates, the cumulative effect on current and prior periods of those changes will be recorded in the period those estimates are revised. As of December 31, 2012 and 2013 and March 31, 2014, the Company has assessed the awards with a service and performance condition to be probable of vesting.

Stock Options

Stock option activity under the Plan for the years ended December 31, 2011, 2012 and 2013 and the three months ended March 31, 2014 was as follows:

 

          Options Outstanding  
    Number of
Shares
Available for
Issuance
    Number of
Shares
    Weighted-
Average
Exercise Price
    Weighted-
Average
Remaining
Contractual
Term (Years)
    Aggregate
Intrinsic
Value
(in thousands)
 

Balance—December 31, 2010

    222,475        4,771,277      $ 0.26        9.31      $ 615   

Authorized

    6,500,000           

Granted

    (6,943,847     6,943,847        1.10       

Exercised (1)

      (1,655,866     0.60       

Canceled

    228,000        (228,000     0.37       

Repurchased

    55,016           
 

 

 

   

 

 

       

Balance—December 31, 2011

    61,644        9,831,258        0.79        9.15        4,491   
 

 

 

   

 

 

       

Authorized

    7,600,000           

Granted

    (7,651,900     7,651,900        2.32       

Exercised (1)

      (1,555,387     1.01       

Canceled

    596,140        (596,140     1.47       

Repurchased

    198,182           
 

 

 

   

 

 

       

Balance—December 31, 2012

    804,066        15,331,631        1.51        8.78        17,329   
 

 

 

   

 

 

       

Authorized

    6,269,412           

Granted

    (6,847,922     6,847,922        3.09       

Exercised (1)

      (973,753     1.23       

Canceled

    2,542,100        (2,542,100     1.82       

Repurchased

    151,259           
 

 

 

   

 

 

       

Balance—December 31, 2013

    2,918,915        18,663,700        2.07        8.38      $ 38,339   
 

 

 

   

 

 

       

Authorized (unaudited)

    1,850,000           

Granted (unaudited)

    (4,789,620     4,789,620        4.31       

Exercised (1) (unaudited)

      (739,592     1.86       

Canceled (unaudited)

    313,439        (313,439     2.66       

Repurchased (unaudited)

    41,563           
 

 

 

   

 

 

       

Balance—March 31, 2014 (unaudited)

    334,297        22,400,289      $ 2.54        8.51      $ 57,714   
 

 

 

   

 

 

       

Vested and exercisable—December 31, 2013

      6,811,654          $ 19,378   

Vested and expected to vest (2) —December 31, 2013

      17,142,156          $ 35,615   

Vested and exercisable—March 31, 2014 (unaudited)

      7,304,401          $ 27,441   

Vested and expected to vest (2) —March 31, 2014 (unaudited)

      20,512,618          $ 53,569   

 

(1) Includes early exercises of 1,473,448, 896,605, 176,957 and 56,625 in 2011, 2012 and 2013 and the three months ended March 31, 2014, respectively.
(2) Options expected to vest reflect an estimated forfeiture rate.

 

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Index to Financial Statements

Additional information regarding options outstanding at December 31, 2013 was as follows:

 

     Options Outstanding      Options Vested  

Exercise Price

   Number of
Shares
     Weighted-
Average
Remaining
Contractual
Life (Years)
     Weighted-
Average
Exercise
Price
     Number of
Shares
     Weighted-
Average
Exercise
Price
 

0.025

     355,000         4.85       $ 0.025         355,000       $ 0.025   

0.17

     906,456         6.08         0.17         881,575         0.17   

0.39

     2,055,691         6.95         0.39         1,406,213         0.39   

1.25

     3,906,623         7.81         1.25         2,025,485         1.25   

2.07

     795,726         8.20         2.07         405,007         2.07   

2.64

     4,509,877         8.68         2.64         1,548,831         2.64   

2.69

     684,000         9.07         2.69         159,830         2.69   

3.11

     2,855,557         9.40         3.11         25,322         3.11   

3.25

     2,594,770         9.92         3.25         4,391         3.25   
  

 

 

          

 

 

    

$0.025–$3.25

     18,663,700         8.38       $ 2.07         6,811,654       $ 1.28   
  

 

 

          

 

 

    

The aggregate pretax intrinsic value of vested options exercised during the years ended December 31, 2011, 2012 and 2013 and the three months ended March 31, 2014, was $186,000, $1.2 million, $1.8 million and $2.0 million, respectively. The intrinsic value is the difference between the estimated fair value of the Company’s common stock at the date of exercise and the exercise price for in-the-money options. The aggregate fair value of shares vested during the years ended December 31, 2011, 2012 and 2013 and the three months ended March 31, 2013 and 2014 was $368,000, $1.5 million, $4.2 million, $784,000 and $1.3 million, respectively. The weighted-average grant-date fair value of options granted during the years ended December 31, 2011, 2012 and 2013 and the three months ended March 31, 2014 was $0.58, $1.17, $1.76 and $2.83 per share, respectively.

Determining Fair Value of Stock Options

The fair value of each grant of stock options was determined by the Company using the methods and assumptions discussed below. Each of these inputs is subjective and generally requires significant judgment to determine.

Expected Term— The expected term of stock options represents the weighted average period the stock options are expected to be outstanding. For option grants that are considered to be “plain vanilla”, the Company has opted to use the simplified method for estimating the expected term as provided by the Securities and Exchange Commission. The simplified method calculates the expected term as the average time-to-vesting and the contractual life of the options.

Expected Volatility— The expected stock price volatility assumption was determined by examining the historical volatilities of a group of industry peers, as the Company did not have any trading history for the Company’s common stock. The Company will continue to analyze the historical stock price volatility and expected term assumptions as more historical data for the Company’s common stock becomes available.

Risk-Free Interest Rate— The risk free rate assumption was based on the U.S. Treasury instruments with terms that were consistent with the expected term of the Company’s stock options.

Expected Dividend— The expected dividend assumption was based on the Company’s history and expectation of dividend payouts.

Forfeiture Rate— Forfeitures were estimated based on historical experience.

Fair Value of Common Stock— The fair value of the shares of common stock underlying the stock options has historically been the responsibility of and determined by the Company’s board of directors. Because there has been no public market for the Company’s common stock, the board of directors determined fair

 

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value of common stock at the time of grant of the option by considering a number of objective and subjective factors including independent third-party valuations of the Company’s common stock, sales of convertible preferred stock to unrelated third parties, operating and financial performance, the lack of liquidity of capital stock and general and industry specific economic outlook, amongst other factors. The fair value of the underlying common stock will be determined by the Company’s board of directors until such time as the Company’s common stock is listed on an established exchange or national market system.

For the years ended December 31, 2011, 2012 and 2013 and the three months ended March 31, 2013 and 2014, the calculated fair value of employee option grants was estimated using the Black-Scholes Model with the following assumptions:

 

     Year Ended December 31,    Three Months
Ended March 31,
     2011    2012    2013    2013    2014
                    (unaudited)

Expected dividend yield

              

Risk-free interest rate

   1.1%–3.3%    1.1%–1.9%    1.0%–1.9%    1.0–1.1%    1.9–2.1%

Expected volatility

   55%–67%    51%–57%    52%–53%    52–53%    54–56%

Expected life (in years)

   5.4–6.2    5.0–6.5    5.9–6.3    6.0–6.2    5.6–6.5

Total outstanding non-employee stock options were 123,000, 135,171, 109,750 and 111,013 at December 31, 2011, 2012 and 2013 and March 31, 2014 respectively. The non-employee stock-based compensation expense was not material for any period presented.

Stock-based Compensation Expense

Total stock-based compensation expense recognized in the consolidated statements of operations for the years ended December 31, 2011, 2012 and 2013 and the three months ended March 31, 2013 and 2014 was as follows (in thousands):

 

     Year Ended
December 31,
     Three Months
Ended March 31,
 
     2011      2012      2013      2013      2014  
                          (unaudited)  

Contra-revenue

   $ —         $ —         $ 78       $ 23       $ 25   

Cost of revenue

     44         173         327         81         101   

Sales and marketing

     375         1,063         1,893         426         616   

Research and development

     144         2,565         5,238         1,592         1,248   

General and administrative

     190         483         931         177         436   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Total stock-based compensation expense

   $ 753       $ 4,284       $ 8,467       $ 2,299       $ 2,426   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

As of December 31, 2013, there was approximately $3.2 million of total unrecognized compensation cost related to unvested restricted stock granted, which is expected to be recognized over a weighted-average period of 1.5 years. As of December 31, 2013, there was approximately $14.2 million of total unrecognized compensation cost related to unvested options granted, which is expected to be recognized over a weighted-average period of 3.1 years. As of March 31, 2014, there was approximately $2.5 million of total unrecognized compensation cost related to unvested restricted stock granted, which is expected to be recognized over 1.2 years. As of March 31, 2014, there was approximately $24.4 million of total unrecognized compensation cost related to unvested options granted, which is expected to be recognized over a weighted-average period of 3.5 years.

Early Exercise of Common Stock —During the years ended December 31, 2011, 2012 and 2013 and the three months ended March 31, 2014, the Company issued 1,473,448, 896,605, 176,957 and 56,625 shares, respectively, of common stock for the exercise of common stock options prior to their vesting dates, or early

 

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exercises. Cash received from all such exercises of options is recorded in accrued expenses for early exercise of common stock options on the consolidated balance sheets and reclassified to stockholders’ deficit as the options vest. The unvested shares are subject to the Company’s repurchase right at the original purchase price.

As of December 31, 2012 and 2013 and March 31, 2014, there were 1,576,933, 651,416 and 535,613 shares, respectively, legally outstanding, but not included within common stock outstanding for accounting purposes as a result of the early exercise of common stock options, which were not yet vested.

As of December 31, 2012 and 2013 and March 31, 2014, the aggregate price of shares subject to repurchase recorded in accrued expenses totaled $1.5 million, $938,000 and $915,000, respectively.

9. INCOME TAXES

The components of loss before income taxes is primarily related to domestic (United States) losses; the portion related to foreign operations was not material to all periods presented. Income tax expense (benefit) for the years ended December 31, 2011, 2012 and 2013, was composed of the following (in thousands):

 

     2011      2012     2013  

Current:

       

Federal

   $       $      $   

State

     5         (2     11   

Foreign

     41         211        241   
  

 

 

    

 

 

   

 

 

 

Total current income tax expense

     46         209        252   
  

 

 

    

 

 

   

 

 

 

Deferred:

       

Federal

             (1,522       

State

             (120       

Foreign

                      
  

 

 

    

 

 

   

 

 

 

Total deferred income tax benefit

             (1,642       
  

 

 

    

 

 

   

 

 

 

Total income tax expense (benefit)

   $ 46       $ (1,433   $ 252   
  

 

 

    

 

 

   

 

 

 

For the years ended December 31, 2011, 2012 and 2013, the Company’s effective tax rate differs from the amount computed by applying the statutory federal and state income tax rates to net loss before income tax, primarily as the result of changes in valuation allowance.

 

       2011     2012     2013  

Federal tax benefit at statutory rate

       34.0     34.0     34.0

State tax benefit net of federal effect

       3.2        3.3        1.1   

Foreign taxes

       (0.3     (0.4     (0.6

Change in valuation allowance

       (38.0     (34.6     (36.3

Credits

       1.2        1.1        6.1   

Non-deductible expenses and other

       (0.4     (3.8     (5.2

Release of valuation allowance associated with acquisitions

       0.0        3.4        0.0   
    

 

 

   

 

 

   

 

 

 

Effective tax rate

       (0.3 )%      3.0     (0.9 )% 
    

 

 

   

 

 

   

 

 

 

Income tax expense for the year ended December 31, 2013 relates to state minimum income tax and income tax on the Company’s earnings in foreign jurisdictions. The benefit for income taxes for the year ended December 31, 2012 relates primarily to the release of a valuation allowance of $1.6 million associated with nondeductible intangible assets recorded as part of the Push and Forgepond acquisitions, partially offset by state minimum income tax and income tax on the Company’s earnings in foreign jurisdictions. In connection with the

 

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acquisitions of Push and Forgepond, a deferred tax liability was established for the book-tax basis differences related to the non-goodwill intangible assets. The net deferred tax liability from these acquisitions creates an additional source of income to offset the Company’s deferred tax assets. As such, the impact on the acquiring Company’s deferred tax assets and liabilities caused by an acquisition are recorded in the acquiring Company’s consolidated financial statements outside of acquisition accounting. The income tax expense for the year ended December 31, 2011 relates to state minimum income tax and income tax on the Company’s earnings in foreign jurisdictions.

The components of net deferred tax assets at December 31, 2012 and 2013 consisted of the following (in thousands):

 

     2012     2013  

Current deferred tax assets:

    

Accruals and allowances

   $ 2,313      $ 5,224   

Stock-based compensation

     145        407   

Gains on foreign exchange

     51        (139

Valuation allowance

     (2,509     (5,614
  

 

 

   

 

 

 

Total current deferred tax assets

            (122
  

 

 

   

 

 

 

Noncurrent deferred tax assets:

    

Net operating loss carryforwards

     19,960        25,381   

Depreciation and amortization

     9,363        9,679   

R&D tax credits

     1,677        3,682   

Stock-based compensation

     579        1,628   

Valuation allowance

     (31,579     (40,248
  

 

 

   

 

 

 

Total noncurrent deferred tax assets

            122   
  

 

 

   

 

 

 

Net deferred tax assets

   $      $   
  

 

 

   

 

 

 

The Company’s accounting for deferred taxes involves the evaluation of a number of factors concerning the realizability of its net deferred tax assets. The Company primarily considered such factors as its history of operating losses, the nature of the Company’s deferred tax assets and the timing, likelihood and amount, if any, of future taxable income during the periods in which those temporary differences and carryforwards become deductible. At present, the Company does not believe that it is more likely than not that the deferred tax assets will be realized; accordingly, a full valuation allowance has been established and no deferred tax asset is shown in the accompanying consolidated balance sheets.

As of December 31, 2013, the Company had net operating loss carryforwards of approximately $71.4 million and $38.0 million available to reduce future taxable income, if any, for both federal and state income tax purposes, respectively. The federal and state net operating loss carryforwards will expire at various dates beginning 2027 and 2017, respectively.

The Company had federal and California R&D tax credit carryforwards at December 31, 2013, of $3.0 million and $3.1 million, respectively. If not utilized, the federal R&D tax credit carryforward will expire in various portions beginning 2027. The California R&D tax credit can be carried forward indefinitely.

A limitation may apply to the use of the net operation loss and credit carryforwards, under provisions of the Internal Revenue Code that are applicable if the Company experiences and “ownership change”. That may occur, for example, as a result of trading in the Company’s stock by significant investors as well as issuance of new equity. Should these limitations apply, the carryforwards would be subject to an annual limitation, resulting in a substantial reduction in the gross deferred tax assets before considering the valuation allowance. Further, a portion of the carryforwards may expire before being applied to reduce future earnings.

 

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As a result of certain realization requirements of ASC 718, the table of deferred tax assets and liabilities shown above does not include certain deferred tax assets as of December 31, 2012 and 2013 that arose directly from tax deductions related to equity compensation in excess of compensation recognized for financial reporting. Equity will be increased by $1.1 million if and when such deferred tax assets are ultimately realized. The Company uses ASC 740 ordering when determining when excess tax benefits have been realized.

The Company follows the provisions of ASC 740-10, Accounting for Uncertainty in Income Taxes. ASC 740-10 prescribes a comprehensive model for the recognition, measurement, presentation and disclosure in financial statements of uncertain tax positions that have been taken or expected to be taken on a tax return. No non-current liability related to uncertain tax positions is recorded in the financial statements as the deferred tax assets have been presented net of these unrecognized tax benefits. At December 31, 2012 and 2013, the Company’s reserve for unrecognized tax benefits was approximately $548,000 and $1.7 million, respectively. Due to the full valuation allowance at December 31, 2013, current adjustments to the unrecognized tax benefit will have no impact on the Company’s effective income tax rate; any adjustments made after the valuation allowance is released will have an impact on the tax rate. The Company does not anticipate any significant change in its uncertain tax positions within 12 months of this reporting date. The Company includes penalties and interest expense related to income taxes as a component of other expense and interest expense, respectively, as necessary.

A reconciliation of the gross unrealized tax benefits is as follows (in thousands):

 

     Year Ended
December 31,
 
     2012      2013  

Unrecognized tax benefits, beginning of year

   $ 334       $ 548   

Gross increases—tax positions from prior periods

             98   

Gross increases—tax positions from current period

     214         1,028   
  

 

 

    

 

 

 

Unrecognized tax benefits, end of year

   $ 548       $ 1,674   
  

 

 

    

 

 

 

The Company is subject to taxation in the United States and various states and foreign jurisdictions. As of December 31, 2013, the statute of limitations is open for all tax years from inception, that is, for the period from July 23, 2007 (date of inception) to December 31, 2013 and forward for federal, state and foreign tax purposes.

10. EMPLOYEE BENEFIT PLAN

The Company maintains a defined contribution 401(k) plan. The plan covers all full-time employees over the age of 21. Each employee can contribute up to $17,500 annually. The Company has the option to provide matching contributions, but has not done so to date.

11. COMMITMENTS AND CONTINGENCIES

Operating Leases —The Company leases its office facilities under noncancelable agreements expiring between 2013 and 2017. Rent expense for 2012 and 2013, was $935,000 and $1.6 million, respectively. Rent expense for the three months ended March 31, 2013 and 2014 was $397,000 and $499,000, respectively. The aggregate future minimum lease payments under the agreements are as follows (in thousands):

 

Years Ending December 31

      

2014

   $ 1,406   

2015

     1,113   

2016

     692   

2017

     341   

2018 and after

       
  

 

 

 
   $ 3,552   
  

 

 

 

 

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Litigation —The Company is involved in legal proceedings arising in the ordinary course of business, including intellectual property litigation. Although management currently is of the opinion that these matters will not have a material adverse effect on the consolidated financial position or results of operations of the Company, the ultimate outcome of these matters cannot be predicted at this time, due to the inherent uncertainties in litigation.

On November 14, 2012, Good Technology filed a lawsuit against the Company in federal court in the Northern District of California alleging false and misleading representations concerning their products and infringement of four patents held by them. In the complaint, Good Technology sought unspecified damages, attorneys’ fees and a permanent injunction. On March 1, 2013, the Company counterclaimed against Good Technology for patent infringement of one of the Company’s patents. On May 17, 2013, the parties served infringement contentions for their respective patents, and on September 3, 2013, the parties served invalidity contentions regarding the opposing party’s patents. Discovery has commenced and a trial date has been set for July 2015. Although the outcome of this matter is currently not determinable, management expects that any losses that are probable, or reasonably possible of being incurred as a result of this matter, would not be material to the consolidated financial statements as a whole, for all periods presented.

12. NET LOSS PER SHARE

The following table summarizes the computation of basic and diluted net loss per share (in thousands, except share and per share data):

 

    Year Ended December 31,     Three Months
Ended March 31,
 
    2011     2012     2013     2013     2014  
                      (unaudited)  

Net loss—basic and diluted

  $ (25,717   $ (46,511   $ (32,497   $ (3,142   $ (13,962

Weighted-average shares outstanding

    10,947,429        12,785,904        18,213,286        17,994,870        19,022,189   

Less: weighted average shares subject to repurchase

    (3,073,221     (2,011,538     (4,279,702     (5,119,036     (3,153,741
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Weighted average shares used to compute basic and diluted net loss per share

    7,874,208        10,774,366        13,933,584        12,875,834        15,868,448   
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Basic and diluted net loss per common share

  $ (3.27   $ (4.32   $ (2.33   $ (0.24   $ (0.88
 

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Basic net loss per share is computed by dividing the net loss by the weighted-average number of common shares outstanding for the period. Because the Company has reported a net loss for the years ended December 31, 2011, 2012 and 2013 and the three months ended March 31, 2013 and 2014, diluted net loss per common share is the same as basic net loss per common share for those years.

The following potentially dilutive securities outstanding have been excluded from the computation of diluted weighted-average shares outstanding because such securities have an antidilutive impact due to losses reported (in common stock equivalent shares):

 

     As of December 31,      As of March 31,  
     2011      2012      2013      2013      2014  
                          (unaudited)  

Convertible preferred stock

     54,662,179         61,091,338         69,224,565         61,091,388         69,505,829   

Options to purchase common stock and unvested restricted stock

     12,164,974         20,743,632         22,001,197         21,291,201        
25,370,276
  

 

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The unaudited pro forma basic and diluted loss per share attributable to common stockholders for 2013, give effect to the automatic conversion of all shares of convertible preferred stock upon an initial public offering by treating all shares of convertible preferred stock as if they had been converted to common stock in all periods in which such shares were outstanding. Shares to be sold in the offering are excluded from the unaudited pro forma basic and diluted loss per share calculations. As the Company incurred a net loss for the year ended December 31, 2013 and three months ended March 31, 2014, there is no income allocation required under the two class method or dilution attributed to pro forma weighted average shares outstanding in the calculation of pro forma diluted loss per share for that period.

Unaudited pro forma basic and diluted loss per share are computed as follows (in thousands, except share and per share data):

 

     Year Ended
December 31,
2013
    Three Months
Ended
March 31,
2014
 
    

(unaudited)

 

Pro forma loss per share—basic and diluted

    

Numerator:

    

Net loss—basic and diluted

   $ (32,497   $ (13,962

Denominator:

    

Weighted-average shares used to compute basic and diluted net loss per share

     13,933,584        15,868,448   

Adjustments to reflect the assumed conversion of convertible preferred stock

     63,364,699        69,468,327   
  

 

 

   

 

 

 

Pro forma weighted average number of shares outstanding—basic and diluted net loss per share

     77,298,283        85,336,775   
  

 

 

   

 

 

 

Pro forma net loss per share—basic and diluted

   $ (0.42   $ (0.16
  

 

 

   

 

 

 

13. SEGMENT INFORMATION

The Company conducts business globally and is primarily managed on a geographic theater basis. The Company’s chief operating decision maker (chief executive officer) reviews financial information presented on a consolidated basis accompanied by information about revenue by geographic region for purposes of allocating resources and evaluating financial performance. The Company has one business activity, and there are no segment managers who are held accountable for operations, operating results and plans for levels, components, or types of products or services below the consolidated unit level. Accordingly, the Company is considered to be in a single reportable segment and operating unit structure.

Revenue by geographic region based on the billing address was as follows (in thousands):

 

     Year Ended December 31,      Three Months
Ended March 31,
 
     2011      2012      2013      2013      2014  
                          (unaudited)  

Revenue:

              

United States

   $ 9,774       $ 24,473       $ 58,656       $ 13,608       $ 16,363   

International

     4,082         16,417         46,918         12,213         11,850   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Total revenue

   $ 13,856       $ 40,890       $ 105,574       $ 25,821       $ 28,213   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Substantially all of the Company’s long-lived assets were attributable to operations in the United States as of December 31, 2012 and 2013 and March 31, 2014.

 

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14. SUBSEQUENT EVENTS (unaudited)

In April 2014, the Company acquired certain assets of Averail Corporation, a content security-oriented software company, for approximately 400,000 shares of common stock and the assumption of certain liabilities. Two of the Averail Corporation’s investors are also investors in the Company and there is one common board member. The Company will account for the purchase as a business combination. The intellectual property acquired will supplement the Company’s content security offerings. The Company is in the process of completing the purchase price allocation from this acquisition. Pro forma results of operations have not been presented because the acquisition was not material to the results of operations.

In April 2014, the Company’s board of directors and its stockholders approved the establishment of the 2014 Equity Incentive Plan (the “2014 Plan”). As of the date of the Company’s initial public offering, the Company will reserve for issuance under the 2014 Plan a total of 11,400,000 shares of its common stock, plus any additional shares that would otherwise return to the 2008 Plan as a result of forfeiture, termination or expiration of awards previously granted under the 2008 Plan. In addition, the 2014 Plan provides for annual increases in the number of shares available for issuance thereunder on the first business day of each fiscal year, beginning with the Company’s fiscal year following the year of this offering, equal to five percent (5%) of the number of shares of the Company’s common stock outstanding as of such date or a lesser number of shares as determined by the Company’s board of directors.

In April 2014, the Company’s board of directors and its stockholders approved the establishment of the 2014 Employee Stock Purchase Plan (the “2014 ESPP”). As of the date of the initial public offering, the Company will reserve for issuance 2,900,000 shares of its common stock and provide for annual increases in the number of shares available for issuance on the first business day of each fiscal year, beginning with the Company’s fiscal year following the year of this offering, equal to the lesser of one percent (1%) of the number of shares of the Company’s common stock outstanding as of such date, 3,000,000 shares of common stock, or a number of shares as determined by the Company’s board of directors.

From April 1, 2014 to May 7, 2014, the Company has issued stock options to purchase 697,100 shares of common stock granted under the 2008 Plan and 20,000 shares of restricted stock.

In April 2014, the Company extended the leases of two of its facilities such that the Company’s lease commitments will increase by $552,000, $1.0 million and $352,000 for the years ending December 31, 2014, 2015 and 2016, respectively.

 

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LOGO

 

We believe that mobile computing is the biggest opportunity for innovation in the enterprise over the past 30 years. With Mobilelron, enterprises can become Mobile First organizations that say “yes” to their employees’ mobile demands while protecting the company’s most critical assets. 1960s & 1970s Mainframe and mini computing 1980s Personal computing 1990s Internet computing Now Mobile computing MAKING MOBILE FIRST


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Index to Financial Statements

 

LOGO


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Index to Financial Statements

PART II

INFORMATION NOT REQUIRED IN PROSPECTUS

ITEM 13. OTHER EXPENSES OF ISSUANCE AND DISTRIBUTION

The following table sets forth all expenses, other than the underwriting discounts and commissions, payable by us in connection with the sale of the common stock being registered. All the amounts shown are estimates except the SEC registration fee, the FINRA filing fee and the NASDAQ listing fee.

 

SEC registration fee

   $ 12,880   

FINRA filing fee

     15,500   

NASDAQ listing fee

                 *   

Printing and engraving

                 *   

Legal fees and expenses

                 *   

Accounting fees and expenses

                 *   

Transfer agent and registrar fees

                 *   

Miscellaneous fees and expenses

                 *   
  

 

 

 

Total

   $             *   
  

 

 

 

 

* To be filed by Amendment.

ITEM 14. INDEMNIFICATION OF DIRECTORS AND OFFICERS

Section 145 of the Delaware General Corporation Law authorizes a court to award, or a corporation’s board of directors to grant, indemnity to directors and officers in terms sufficiently broad to permit such indemnification under certain circumstances for liabilities, including reimbursement for expenses incurred, arising under the Securities Act. Our amended and restated certificate of incorporation to be in effect prior to the closing of this offering provides for indemnification of our directors, officers, employees and other agents to the maximum extent permitted by the Delaware General Corporation Law, and our amended and restated bylaws to be in effect prior to the closing of this offering provide for indemnification of our directors, officers, employees and other agents to the maximum extent permitted by the Delaware General Corporation Law.

We have entered into indemnification agreements with our directors and officers, whereby we have agreed to indemnify our directors and officers to the fullest extent permitted by law, including indemnification against expenses and liabilities incurred in legal proceedings to which the director or officer was, or is threatened to be made, a party by reason of the fact that such director or officer is or was a director, officer, employee or agent of MobileIron, provided that such director or officer acted in good faith and in a manner that the director or officer reasonably believed to be in, or not opposed to, the best interest of MobileIron. At present, there is no pending litigation or proceeding involving a director or officer of MobileIron regarding which indemnification is sought, nor is the registrant aware of any threatened litigation that may result in claims for indemnification.

We maintain insurance policies that indemnify our directors and officers against various liabilities arising under the Securities Act and the Exchange Act that might be incurred by any director or officer in his capacity as such.

The underwriters are obligated, under certain circumstances, pursuant to the underwriting agreement to be filed as Exhibit 1.1 hereto, to indemnify us and our officers and directors against liabilities under the Securities Act.

 

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ITEM 15. RECENT SALES OF UNREGISTERED SECURITIES

Since January 1, 2011, we have made sales of the following unregistered securities:

(1) Between January 1, 2011 and April 15, 2014, we granted stock options or restricted stock awards under our 2008 Stock Plan to purchase an aggregate of 31,752,466 shares of our common stock at exercise prices ranging between $0.39 and $5.12 per share to a total of 840 employees, directors and consultants.

(2) Between January 1, 2011 and April 15, 2014, we issued and sold to our employees, directors and consultants an aggregate of 10,051,857 shares of our common stock upon the exercise of options for aggregate proceeds of approximately $7,409,409.

(3) Between May 25, 2011 and June 27, 2011, we issued an aggregate of 6,550,505 shares of our Series D preferred stock to 17 accredited investors at a per share price of $3.05, for aggregate consideration of approximately $20,000,000.

(4) Between April 4, 2012 and December 31, 2012 we issued an aggregate of 560,260 shares of our common stock to four shareholders of Forgepond, Inc. in connection with our acquisition of that company. The total fair value of the consideration received for the shares was approximately $1,160,000.

(5) Between May 24, 2012, and October 1, 2012, we issued an aggregate of 6,429,159 shares of our Series E preferred stock to 27 accredited investors at a per share price of $7.11, for aggregate consideration of approximately $45,716,078.

(6) On October 1, 2012 we issued an aggregate of 4,261,817 shares of our common stock to five shareholders of Push Computing, Inc. and 466,345 shares of our Series E Preferred Stock to ten of its debt holders in connection with our acquisition of that company. The total fair value of the consideration received for the common stock was approximately $11,250,000 and approximately $3,300,000 for the Series E Preferred Stock.

(7) Between August 29, 2013 and January 15, 2014, we issued an aggregate of 8,414,491 shares of our Series F preferred stock to 28 accredited investors at a per share price of $7.11, for aggregate consideration of approximately $59,833,258.

(8) On April 1, 2014 we issued 407,053 shares of our common stock to Averail Corporation in connection with our acquisition of that company. The total fair value of the consideration received for the shares was approximately $2.1 million.

Unless otherwise stated, the sales of the above securities were deemed to be exempt from registration under the Securities Act in reliance upon Section 4(2) of the Securities Act or Regulation D promulgated thereunder, or Rule 701 promulgated under Section 3(b) of the Securities Act as transactions by an issuer not involving any public offering or pursuant to benefit plans and contracts relating to compensation as provided under Rule 701. The recipients of the securities in each of these transactions represented their intentions to acquire the securities for investment only and not with a view to or for sale in connection with any distribution thereof and appropriate legends were placed upon the stock certificates issued in these transactions.

 

II-2


Table of Contents
Index to Financial Statements

ITEM 16. EXHIBITS AND FINANCIAL STATEMENT SCHEDULE

(a) Exhibits.

The following exhibits are included herein or incorporated herein by reference:

 

Exhibit Number

  

Description of Document

  1.1*    Form of Underwriting Agreement.
  3.1#    Amended and Restated Certificate of Incorporation of the Registrant, as presently in effect.
  3.2#    Bylaws of the Registrant, as presently in effect.
  3.3#    Form of Amended and Restated Certificate of Incorporation of the Registrant, to be in effect upon completion of this offering.
  3.4#    Form of Amended and Restated Bylaws of the Registrant, to be in effect upon completion of this offering.
  4.1    Form of Stock Certificate of the Registrant.
  4.2#    Amended and Restated Investors’ Rights Agreement, dated August 29, 2013.
  5.1*    Opinion of Cooley LLP regarding legality.
10.1#    Mobile Iron, Inc. 2008 Stock Plan, as amended.
10.2#    Form of Option Agreement and Option Grant Notice for Mobile Iron, Inc. 2008 Stock Plan.
10.3#    Mobile Iron, Inc. 2014 Equity Incentive Plan.
10.4#    Form of Option Agreement and Option Grant Notice for Mobile Iron, Inc. 2014 Equity Incentive Plan.
10.5#    Mobile Iron, Inc. 2014 Employee Stock Purchase Plan.
10.6#    Form of Indemnity Agreement entered into between the Registrant and each of its directors and its executive officers.
10.7#    Lease Agreement, dated April 14, 2011 between the Registrant and Renault & Handley Employees Investment Company.
10.8#    First Amendment to Lease Agreement, dated April 18, 2014 between the Registrant and Renault & Handley Middlefield Road Joint Venture, as successor to Renault & Handley Employees Investment Company.
10.9#    Lease Agreement between the Registrant and Silicon Valley CA-I, LLC, dated April 30, 2012.
10.10#    Sublease Agreement between the Registrant and ADTRAN, Inc., dated September 12, 2013.
10.11#    Employment Offer Letter between Mobile Iron, Inc. and Robert B. Tinker, dated December 20, 2007.
10.12#    Amendment to Employment Offer Letter between Mobile Iron, Inc. and Robert B. Tinker, dated March 12, 2008.
10.13#    Second Amendment to Employment Offer Letter between Mobile Iron, Inc. and Robert B. Tinker, dated December 30, 2008.
10.14#    Third Amendment to Employment Offer Letter between Mobile Iron, Inc. and Robert B. Tinker, dated December 15, 2010.
10.15#    Employment Offer Letter between Mobile Iron, Inc. and Todd Ford, dated December 12, 2013 as amended.

 

II-3


Table of Contents
Index to Financial Statements

Exhibit Number

  

Description of Document

10.16#    Employment Offer Letter by and between Mobile Iron, Inc. and John Donnelly, dated December 8, 2009.
10.17†    Resale Agreement between Mobile Iron, Inc. and AT&T Services, Inc., dated April 22, 2010, as amended and supplemented.
10.18#    2014 Cash Incentive Plan.
10.19#    2014 Senior Vice President, Sales Territory and Quota Assignment Plan.
21.1#    Subsidiaries of the Registrant.
23.1    Consent of Deloitte & Touche LLP, Independent Registered Public Accounting Firm.
23.2*    Consent of Cooley LLP (included in Exhibit 5.1).
24.1#    Power of Attorney (included in signature pages).

 

* To be filed by Amendment.
# Previously filed.
Confidential treatment has been requested with respect to certain portions of this exhibit. Omitted portions have been filed separately with the Securities and Exchange Commission.

(b) Financial Statement Schedules.

See index to Mobile Iron, Inc.’s Consolidated Financial Statements on page F-1. All other schedules have been omitted because they are not required or are not applicable.

ITEM 17. UNDERTAKINGS

The undersigned Registrant hereby undertakes to provide to the underwriters at the closing specified in the underwriting agreement certificates in such denominations and registered in such names as required by the underwriters to permit prompt delivery to each purchaser.

Insofar as indemnification for liabilities arising under the Securities Act may be permitted to directors, officers and controlling persons of the Registrant pursuant to the foregoing provisions, or otherwise, the Registrant has been advised that in the opinion of the Securities and Exchange Commission such indemnification is against public policy as expressed in the Securities Act and is, therefore, unenforceable. In the event that a claim for indemnification against such liabilities (other than the payment by the Registrant of expenses incurred or paid by a director, officer or controlling person of the Registrant in the successful defense of any action, suit or proceeding) is asserted by such director, officer or controlling person in connection with the securities being registered, the Registrant will, unless in the opinion of its counsel the matter has been settled by controlling precedent, submit to a court of appropriate jurisdiction the question whether such indemnification by it is against public policy as expressed in the Securities Act and will be governed by the final adjudication of such issue.

The undersigned Registrant hereby undertakes that:

For purposes of determining any liability under the Securities Act, the information omitted from the form of prospectus filed as part of this Registration Statement in reliance upon Rule 430A and contained in a form of prospectus filed by the Registrant pursuant to Rule 424(b)(1) or (4) or 497(h) under the Securities Act shall be deemed to be part of this Registration Statement as of the time it was declared effective.

For the purpose of determining any liability under the Securities Act, each post-effective amendment that contains a form of prospectus shall be deemed to be a new registration statement relating to the securities offered therein, and the offering of such securities at that time shall be deemed to be the initial bona fide offering thereof.

 

II-4


Table of Contents
Index to Financial Statements

SIGNATURES

Pursuant to the requirements of the Securities Act of 1933, the Registrant has duly caused this Registration Statement to be signed on its behalf by the undersigned, thereunto duly authorized, in the City of Mountain View, State of California on the 7th day of May, 2014.

 

MOBILE IRON, INC.

By:

 

/s/ Robert Tinker

  Robert Tinker
  President and Chief Executive Officer

Pursuant to the requirements of the Securities Act of 1933, this Registration Statement has been signed by the following persons in the capacities and on the dates indicated:

 

Signatures

  

Title

  

Date

 

/s/ Robert Tinker

Robert Tinker

  

President, Chief Executive

Officer and Director

(Principal Executive Officer)

     May 7, 2014   

/s/ Todd Ford

Todd Ford

  

Chief Financial Officer

(Principal Financial and

Accounting Officer)

     May 7, 2014   

*

Gaurav Garg

   Director      May 7, 2014   

*

Aaref Hilaly

   Director      May 7, 2014   

*

Matthew Howard

   Director      May 7, 2014   

*

Frank Marshall

   Director      May 7, 2014   

*

Tae Hea Nahm

  

Chairman

     May 7, 2014   

*

James Tolonen

   Director      May 7, 2014   

 

*By:   /s/ Todd Ford
  Attorney-in-Fact

 

II-5


Table of Contents
Index to Financial Statements

EXHIBIT INDEX

 

Exhibit Number

  

Description of Document

  1.1*    Form of Underwriting Agreement.
  3.1#    Amended and Restated Certificate of Incorporation of the Registrant, as presently in effect.
  3.2#    Bylaws of the Registrant, as presently in effect.
  3.3#    Form of Amended and Restated Certificate of Incorporation of the Registrant, to be in effect upon completion of this offering.
  3.4#    Form of Amended and Restated Bylaws of the Registrant, to be in effect upon completion of this offering.
  4.1    Form of Stock Certificate of the Registrant.
  4.2#    Amended and Restated Investors’ Rights Agreement, dated August 29, 2013.
  5.1*    Opinion of Cooley LLP regarding legality.
10.1#    Mobile Iron, Inc. 2008 Stock Plan, as amended.
10.2#    Form of Option Agreement and Option Grant Notice for Mobile Iron, Inc. 2008 Stock Plan.
10.3#    Mobile Iron, Inc. 2014 Equity Incentive Plan.
10.4#    Form of Option Agreement and Option Grant Notice for Mobile Iron, Inc. 2014 Equity Incentive Plan.
10.5#    Mobile Iron, Inc. 2014 Employee Stock Purchase Plan.
10.6#    Form of Indemnity Agreement entered into between the Registrant and each of its directors and its executive officers.
10.7#    Lease Agreement, dated April 14, 2011 between the Registrant and Renault & Handley Employees Investment Company.
10.8#    First Amendment to Lease Agreement, dated April 18, 2014 between the Registrant and Renault & Handley Middlefield Road Joint Venture, as successor to Renault & Handley Employees Investment Company.
10.9#    Lease Agreement between the Registrant and Silicon Valley CA-I, LLC, dated April 30, 2012.
10.10#    Sublease Agreement between the Registrant and ADTRAN, Inc., dated September 12, 2013.
10.11#    Employment Offer Letter between Mobile Iron, Inc. and Robert B. Tinker, dated December 20, 2007.
10.12#    Amendment to Employment Offer Letter between Mobile Iron, Inc. and Robert B. Tinker, dated March 12, 2008.
10.13#    Second Amendment to Employment Offer Letter between Mobile Iron, Inc. and Robert B. Tinker, dated December 30, 2008.
10.14#    Third Amendment to Employment Offer Letter between Mobile Iron, Inc. and Robert B. Tinker, dated December 15, 2010.
10.15#    Employment Offer Letter between Mobile Iron, Inc. and Todd Ford, dated December 12, 2013, as amended.
10.16#    Employment Offer Letter by and between Mobile Iron, Inc. and John Donnelly, dated December 8, 2009.
10.17†    Resale Agreement between Mobile Iron, Inc. and AT&T Services, Inc., dated April 22, 2010, as amended and supplemented.
10.18#    2014 Cash Incentive Plan.
10.19#    2014 Senior Vice President, Sales Territory and Quota Assignment Plan.
21.1#    Subsidiaries of the Registrant.
23.1    Consent of Deloitte & Touche LLP, Independent Registered Public Accounting Firm.
23.2*    Consent of Cooley LLP (included in Exhibit 5.1).
24.1#    Power of Attorney (included in signature pages).

 

* To be filed by Amendment.
# Previously filed.
Confidential treatment has been requested with respect to certain portions of this exhibit. Omitted portions have been filed separately with the Securities and Exchange Commission.

Exhibit 4.1

 

LOGO

 

MI INCORPORATED UNDER THE LAWS OF THE STATE OF DELAWARE CUSIP 60739U 10 5 SEE REVERSE FOR CERTAIN DEFINITIONS This certifies that is the record holder of FULLY PAID AND NONASSESSABLE SHARES OF COMMON STOCK, $0.0001 PAR VALUE, OF MOBILE IRON, INC.transferable endorsed. This on the Certificate books of is not the valid Corporation until countersigned in person or by by the duly Transfer authorized Agent attorney and registered upon surrender by the Registrar. of this Certificate properly Witness the facsimile seal of the Corporation and the facsimile signatures of its duly authorized officers. Dated: PRESIDENT & CHIEF EXECUTIVE OFFICER SECRETARY COUNTERSIGNED AND REGISTERED: AMERICAN STOCK TRANSFER TRUST& COMPANY, LLC (NEW YORK, NY) TRANSFER AGENT AND REGISTRAR BY: AUTHORIZED SIGNATURE


LOGO

The Corporation shall furnish without charge to each stockholder who so requests a statement of the powers, designations, preferences and relative, participating, optional or other special rights of each class of stock of the Corporation or series thereof and the qualifications, limitations or restrictions of such preferences and/or rights. Such requests shall be made to the Corporation’s Secretary at the principal office of the Corporation. The following abbreviations, when used in the inscription on the face of this certificate, shall be construed as though they were written out in full according to applicable laws or regulations: TEN COM – as tenants in common TEN ENT – as tenants by the entireties JT TEN – as joint tenants with right of survivorship and not as tenants in common COM PROP – as community property UNIF GIFT MIN ACT – Custodian (Cust) (Minor) under Uniform Gifts to Minors Act (State) UNIF TRF MIN ACT – Custodian (until age ) (Cust) (Minor) under Uniform Transfers to Minors Act (State) Additional abbreviations may also be used though not in the above list. FOR VALUE RECEIVED, hereby sell(s), assign(s) and transfer(s) unto PLEASE INSERT SOCIAL SECURITY OR OTHER IDENTIFYING NUMBER OF ASSIGNEE (PLEASE PRINT OR TYPEWRITE NAME AND ADDRESS, INCLUDING ZIP CODE, OF ASSIGNEE) shares of the capital stock represented by within Certificate, and do hereby irrevocably constitute and appoint attorney-in-fact to transfer the said stock on the books of the within named Corporation with full power of the substitution in the premises. Dated Signature(s) Guaranteed: X NOTICE: THE SIGNATURE TO THIS ASSIGNMENT MUST CORRESPOND WITH THE NAME AS WRITTEN UPON THE FACE OF THE CERTIFICATE IN EVERY PARTICULAR, WITHOUT ALTERATION OR ENLARGEMENT OR ANY CHANGE WHATSOEVER. By THE SIGNATURE(S) SHOULD BE GUARANTEED BY AN ELIGIBLE GUARANTOR INSTITUTION, (BANKS, STOCKBROKERS, SAVINGS AND LOAN ASSOCIATIONS AND CREDIT UNIONS WITH MEMBERSHIP IN AN APPROVED SIGNATURE GUARANTEE MEDALLION PROGRAM), PURSUANT TO S.E.C. RULE 17Ad-15. GUARANTEES BY A NOTARY PUBLIC ARE NOT ACCEPTABLE. SIGNATURE GUARANTEES MUST NOT BE DATED.

Exhibit 10.17

Resale Agreement

20100106.054.C

Between

Mobile Iron, Inc.

And

AT&T Services, Inc.


20100106.054.C

TABLE OF CONTENTS

Contents

 

1.0 PREAMBLE

     5   
 

1.1 Preamble and Effective Date

     5   
 

1.2 Scope of Agreement

     5   

2.0 DEFINITIONS

     6   
 

2.1 Accept or Acceptance

     6   
 

2.2 Acceptance Date

     6   
 

2.4 Acceptance Test Period

     7   
 

2.5 Acceptance Tests

     7   
 

2.6 Affiliate

     7   
 

2.7 Agreement

     7   
 

2.8 Approved Source

     7   
 

2.9 Cancel or Cancellation

     7   
 

2.10 Customer

     7   
 

2.11 Customer Information

     7   
 

2.12 Deliver or Delivery

     8   
 

2.13 Delivery Date

     8   
 

2.14 Documentation

     8   
 

2.15 EULA

     8   
 

2.16 Intentionally Omitted

     8   
 

2.17 Harmful Code

     8   
 

2.18 Information

     9   
 

2.19 Material

     9   
 

2.20 Notice of Completion

     9   
 

2.21 Order

     9   
 

2.22 Services

     9   
 

2.23 Software

     10   
 

2.24 Special Terms and Conditions

     10   
 

2.25 Specifications

     10   
 

2.26 Standard Software

     10   
 

2.27 Statement of Work

     11   
 

2.28 Terminate or Termination

     11   
 

2.29 Third-Party Software

     11   
 

2.30 Work

     11   

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

2


20100106.054.C

TABLE OF CONTENTS

 

3.0 GENERAL TERMS

     11   
 

3.1 Affiliate

     11   
 

3.2 Amendments and Waivers

     11   
 

3.3 Anticipated Delays in Delivery and Performance

     12   
 

3.4 Assignment and Delegation

     12   
 

3.5 Cancellation and Termination

     13   
 

3.6 Compliance with Laws

     14   
 

3.7 Conflict of Interest

     14   
 

3.8 Construction and Interpretation

     14   
 

3.9 Cumulative Remedies

     15   
 

3.10 Delivery, Performance and Acceptance

     15   
 

3.11 Duration of Agreement

     16   
 

3.12 Entire Agreement

     16   
 

3.13 Force Majeure

     16   
 

3.14 Governing Law

     17   
 

3.15 Government Contract Provisions

     17   
 

3.16 Indemnity

     18   
 

3.17 Information

     19   
 

3.18 Infringement

     21   
 

3.19 Insurance

     24   
 

3.20 Invoicing and Payment

     26   
 

3.21 Licenses and Patents

     27   
 

3.22 Limitation of Damages

     27   
 

3.23 Intentionally omitted

     27   
 

3.24 [* * *]

     27   
 

3.25 Non-Exclusive Market

     27   
 

3.26 Notices

     28   
 

3.27 Order of Precedence

     29   
 

3.28 Orders

     29   
 

3.29 Ownership of Work Product

     30   
 

3.30 Price Revision

     31   
 

3.31 Publicity

     31   
 

3.32 Quality Assurance

     31   
 

3.33.A Records and Audits

     32   
 

3.33.B Resale of Material and Services

     34   
 

3.34 Severability

     35   
 

3.35 Survival of Obligations

     35   
 

3.36 Taxes

     35   
 

3.37 Third Party Administrative Services

     37   
 

3.38 Title and Risk of Loss

     37   
 

3.39 Intentionally Omitted

     37   
 

3.40 Warranty

     37   

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

3


20100106.054.C

TABLE OF CONTENTS

 

4.0 SPECIAL TERMS

     40   
 

4.1 Restricted Activities

     40   
 

4.2 Background Checks

     40   
 

4.3 Change Notices

     41   
 

4.4 Continuing Availability

     42   
 

4.5 Customer - Information

     42   
 

4.6 Dispute Resolution

     44   
 

4.7 Intentionally Left Blank

     45   
 

4.8 Independent Contractor

     45   
 

4.9 Insignia

     46   
 

4.10 Maintenance Resale

     46   
 

4.11 Monthly Order & Shipment Reports

     46   
 

4.12 Part 68 Compliance

     47   
 

4.13 Plant and Work Rules

     47   
 

4.14 Radio Frequency Energy Standards

     47   
 

4.15 Reimbursable Expenses

     48   
 

4.16 Shipping and Packing

     48   
 

4.17 Statement of Work for Subcontracted Services

     48   
 

4.18 Suppliers EULA Materials Warranty and Maintenance Agreement

     49   
 

4.19 Technical Support

     50   
 

4.20 Trademarks, Trade Names and Copyrights

     50   
 

4.21 Training Consulting Marketing Sales

     51   
 

4.22 Work Done by Others

     51   

5.0 EXECUTION OF AGREEMENT

     51   
 

5.1 Transmission of Original Signatures and Executing Multiple Counterparts

     51   

APPENDICES

     53   
 

Appendix A - Description of Supplier’s Material and/or Services

     53   
 

Appendix B - Supplier’s Price(s)

     54   
 

Appendix B1 - Suppliers Discount Schedule

     55   
 

Appendix C - Specifications

     56   
 

Appendix D - Acceptance Letter

     57   
 

Appendix G - Intentionally Omitted

     59   
 

Appendix H - Intentionally Omitted

     60   
 

Appendix J - Order

     61   
 

Appendix R1 - End User License Agreement

     63   
 

Appendix R2 - Materials Warranty

     73   
 

Appendix R3 - Maintenance Agreement

     74   
 

Appendix R4 - Return Materials Authorization Policy

     77   
 

Appendix U - Partnered Maintenance Solutions

     78   
 

Appendix Z - Vendor Expense Policy

     83   

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

4


20100106.054.C

 

1.0 Preamble

 

  1.1 Preamble and Effective Date

This Agreement, effective on the date when signed by the last Party (“Effective Date”), is between Mobile Iron, Inc., a Delaware corporation (hereinafter referred to as “Supplier”), and AT&T Services, Inc., a Delaware Corporation (hereinafter referred to as “AT&T”), each of which may be referred to in the singular as “Party” or in the plural as “Parties.”

 

  1.2 Scope of Agreement

 

  a. Pursuant to Orders, Supplier shall sell to AT&T the Material (other than licensed Material) and Services listed in Appendix A, for resale to AT&T’s customers in the United States of America (“Territory”), and Supplier shall authorize AT&T to distribute licensed Material listed in Appendix A and to distribute Supplier’s EULA, warranties, and maintenance service agreements associated with Material to AT&T customers in the Territory. Where agreed pursuant to Section 4.17, as a subcontractor to AT&T, Supplier shall provide Services (other than Maintenance Services) described in a Statement of Work for Subcontracted Services, for the benefit of AT&T’s customers in the United States of America. All sales of Material and Services to AT&T for resale, provision of Services to AT&T, and authorization to distribute licensed Material and Supplier’s EULA, warranty, and maintenance agreements shall be subject to the terms and conditions of this Agreement and shall be done pursuant to and in conformance with Orders submitted by AT&T and accepted by Supplier. Prices to AT&T are the prices listed in Appendix B, if any, minus the appropriate discount, as shown in Appendix B 1, if any, or prices established pursuant to firm prices to AT&T which are quoted to AT&T by Supplier in writing in response to requests for pricing for such Material and Services or in connection with a Statement of Work attached to or set forth in an Order, whichever is relevant.

 

  b. Supplier shall accept any Order placed under this Agreement for Standard Software or for Maintenance Services for such Standard Software unless the Order includes:

 

  1. Delivery Dates to which Supplier has not agreed, prior to the placement of the Order, and which Supplier is unable to meet;

 

  2. Special Terms and Conditions to which Supplier has not agreed, prior to placement of the Order, and which are objectionable to Supplier; or prices contrary to those established under this Agreement.

 

  3. Orders by an Affiliate of AT&T (other than AT&T Corp.) under Section 3.1 where such Affiliate either (i) is a competitor of Supplier or (ii) does not have the financial or other resources, in Supplier’s reasonable judgment, to fulfill its obligations under this Agreement and such Order.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

5


20100106.054.C

 

 

  c. If Supplier rejects an Order, Supplier shall give AT&T written notice stating Supplier’s reasons for rejecting the Order and the modifications, if any, that would make the Order acceptable to Supplier. Supplier shall furnish Materials that materially conform to the Specifications established under this Agreement. If Supplier is unable to tender conforming Material, Supplier shall not tender non-conforming Material unless expressly approved by AT&T; the Parties agree non-conforming tenders are not an accommodation to AT&T unless approved by AT&T. All Delivery Dates are firm, and time is of the essence where specified in an Order or Statement of Work.

 

  d. AT&T will determine, in its sole discretion, the extent to which it will market, advertise, promote or otherwise offer the Material and Services to its customers consistent with the terms of this Agreement and the relevant Order or Statement of Work.

 

  e. Section 3.10 Delivery, Performance and Acceptance, Section 3.20, Invoicing and Payment, Section 3.30 Price Revision, Section 3.38 Title and Risk of Loss, and Appendices A, B and B1 shall apply to Supplier only with respect to Material and Services purchased directly from Supplier, unless noted otherwise within such sections. When Supplier subcontracts its delivery of Material and Services to an Approved Source, then all other provisions in this Agreement shall apply to Supplier both to Material and Services purchased and/or licensed directly from Supplier and to Material and Services purchased or obtained from any Approved Source.

 

2.0 Definitions

 

  2.1 Accept or Acceptance

Accept ” or “ Acceptance ” means AT&T’s acceptance of the Material or Services ordered by AT&T and provided by Supplier as specified in the Section entitled “Delivery, Performance, and Acceptance.” Unless a Statement of Work or an Order provides that Acceptance is subject to inspection and testing after Delivery, AT&T’s acceptance shall be deemed to occur upon Supplier’s Delivery of the Material and Services, respectively.

 

  2.2 Acceptance Date

Acceptance Date ” means the date on which Material or Services are Delivered, unless a Statement of Work provides otherwise.

 

  2.3 Acceptance Letter

Acceptance Letter ” means a document signed by AT&T substantially in the form of Appendix D, which is to be used only when specifically required by a Statement of Work, indicating AT&T’s Acceptance of the Material and/or Services.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

6


20100106.054.C

 

 

  2.4 Acceptance Test Period

Acceptance Test Period ” means the length of time specified in a Statement of Work, if any, during which the Acceptance Tests are performed.

 

  2.5 Acceptance Tests

Acceptance Tests ” means the performance and reliability demonstrations and tests specified in a Statement of Work, if any, that must be successfully completed by the Material and Services during the Acceptance Test Period.

 

  2.6 Affiliate

Affiliate ” means a business association that has legal capacity to contract on its own behalf, to sue in its own name, and to be sued, if and only if either (a) such business association owns, directly or indirectly, a majority interest in AT&T (its “parent company”), or (b) a thirty percent (30%) or greater interest in such business association is owned, either directly or indirectly, by AT&T or its parent company.

 

  2.7 Agreement

Agreement ” means the written agreement between the Parties as set forth in this document and the attached appendices and shall include the terms of such other documents as they are incorporated by express reference in this document and the attached appendices.

 

  2.8 Approved Source

Approved Source ” means any entity that is subcontracted by Supplier hereunder to distribute or resell Material and Services directly to AT&T on behalf of Supplier for resale to its Customers that has undertaken (i) an obligation of non-disclosure consistent with this Agreement; (ii) an obligation to use the information provided by Supplier, including information proprietary to AT&T or its Customers, solely to perform services for Supplier and (iii) an obligation to comply with the terms of this Agreement and any applicable Order.

 

  2.9 Cancel or Cancellation

Cancel ” means to put an end to this Agreement or any Order for breach by the other Party. “ Cancellation ” means an exercise of a remedy of a Party entitled to Cancel.

 

  2.10 Customer

A “ Customer ” or “ customer ” of AT&T refers to a third party end user of Materials and/or Services, other than an Affiliate of AT&T that purchases or licenses such Materials and/or Services from AT&T for such third party’s use only and not for resale.

 

  2.11 Customer Information

Customer Information ” means Information relating to Customers provided by AT&T or its Affiliates to Supplier or obtained by Supplier while performing Services, which may include, but

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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is not limited to, customer name, address, phone number, any customer or employee personal information, credit card and credit related information, health or financial information, authentication credentials, information concerning a customer’s calling patterns, unlisted customer numbers, any other information associated with a customer or with persons in the household of a customer, and any information available to AT&T and/or its suppliers by virtue of AT&T’s relationship with its customers as a provider of telecommunications, Internet, information or other services, including, but not limited to, the quantity, technical configuration, location, type, destination, amount of use of telecommunications or other services subscribed to, and information contained on the telephone bills of AT&T’s customers pertaining to telephone exchange service, telephone toll service or other services received by a customer of AT&T.

 

  2.12 Deliver or Delivery

Deliver ” or “ Delivery ” occurs (a) for Material, when possession of such Material passes from Supplier to the carrier (when shipped) or when such Material is electronically or otherwise made available, whichever is sooner, (b) for Services other than Maintenance, when Supplier completes provision of such Services to AT&T or the Customer, as applicable, and (c) for Maintenance, when the applicable Maintenance term commences.

 

  2.13 Delivery Date

Delivery Date ” means the date on which Supplier is scheduled to complete its Delivery, as established in an Order.

 

  2.14 Documentation

Documentation ” means all end user documentation, including, but not limited to, user instructions, training materials for Material and Software delivered by Supplier to AT&T hereunder.

 

  2.15 EULA

EULA ” means a standard form of end-user license agreement which Supplier or its licensors or original equipment manufacturers require purchasers or licensees of their goods, software, or services to accept as a condition of sale and use of the goods, software, or services in question.

 

  2.16 Intentionally Omitted

 

  2.17 Harmful Code

Harmful Code ” means computer viruses, worms, trap doors, time bombs, undocumented passwords, disabling code (which is created with the intention to render Software unusable until a patch or new password is provided), or any similar mechanism or device. Notwithstanding the above, enabling keys which are provided by Supplier to ensure conformance to product licensing restrictions shall be permitted, however, these enabling keys may not interfere with the proper use of the Software.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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  2.18 Information

Information ”, with respect to a Party, means all of such Party’s confidential, proprietary or trade secret information, including discoveries, ideas, concepts, know-how, techniques, processes, procedures, designs, specifications, strategic information, proposals, requests for proposals, proposed products, drawings, blueprints, tracings, diagrams, models, samples, flow charts, data, computer programs, marketing plans, Customer Information, employee personal information, health or financial information, authentication credentials, and other technical, financial or business information, whether disclosed in writing, orally, visually, in tangible or intangible form, including in electronic mail or by other electronic communication and further includes information that such Party obtains from a third party under an obligation of confidentiality.

 

  2.19 Material

Material ” means the products and equipment listed in Appendix A which may be ordered hereunder, including apparatus, components, tools, supplies, Documentation, and hardware which may include system programs (such as operating systems, compilers and utilities that interact with and manage the Material) associated with such Material (sometimes referred to as firmware), or Software, purchased or licensed hereunder by AT&T from Supplier and includes third party material provided or furnished by Supplier under an accepted Order. Material shall be deemed to include any replacement parts which are provided or furnished by Supplier to AT&T under an accepted Order.

 

  2.20 Notice of Completion

Notice of Completion ” means a written document provided by Supplier substantially in the form of Appendix E, which is to be given only when specifically and as required by a Statement of Work, after Supplier has completed the Delivery of the Materials or Services ordered by AT&T, stating that Supplier has completed such Delivery. Supplier’s provision of the Notice of Completion is a representation and warranty that to the best of Supplier’s knowledge the Material and Services have been tested to assure compliance and are delivered in material compliance with the Specifications.

 

  2.21 Order

Order ” means such paper or electronic records as AT&T may send to Supplier for the purpose of ordering Material and Services hereunder which is mutually executed by the Parties. An example Order which is to be used by AT&T is supplied as Appendix J.

 

  2.22 Services

Services ” means any labor or service provided pursuant to this Agreement, an Order or a Statement of Work, including, Supplier’s installation and removal services, Maintenance, training, technical support, repair, and on-site support ancillary to the acquisition of Material, and provision of any Services-related Material, including any related Documentation. For greater certainty, Services excludes consulting and professional services whereby enhancements, modifications or any development activities would occur. No development, enhancements, or modifications shall be requested, performed or paid for under this Agreement. All development, enhancement and modification activities shall be negotiated and performed under a separate written agreement between the Parties.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Maintenance ” shall mean the then-current standard support and maintenance services that Supplier supplies to its end user customers who purchase such support (either as a part of a subscription pricing or separately) for releases, updates or any fix, patch, restoral and resolution made to Software or any revision made to Documentation, made generally available to Supplier’s customers.

 

  2.23 Software

Software ” means the Standard Software.

 

  2.24 Special Terms and Conditions

Special Terms and Conditions ” means written terms and conditions that are (a) different from or additional to the terms and conditions set forth in this Agreement, or provided in this Agreement (including the Exhibits) as terms that may be specified in an Order, (b) specially negotiated by the Parties in reference to an Order, (c) expressed in an Order or incorporated by reference to a document attached to an Order, such as a scope of work or Statement of Work, and (d) executed by both Parties. For avoidance of doubt, stipulations that Acceptance is subject to inspection and testing after Delivery would have the effect of delaying Acceptance of Material to a time after title to Material would pass to AT&T or Customer and, for that reason, such stipulations are Special Terms and Conditions.

 

  2.25 Specifications

Specifications ” means (i) Supplier’s applicable published specifications and descriptions, including any warranty statements, and (ii) AT&T’s requirements, specifications, and descriptions specified in a Statement of Work, an Order, or an amendment to this Agreement, which shall control over an inconsistency with Supplier’s specifications and descriptions.

 

  2.26 Standard Software

Standard Software ” means (i) the pre-existing and then-current computer programs licensed by Supplier to AT&T and its Customers hereunder and (ii) the computer programs independently developed or licensed by Supplier (either alone or jointly with others) during the term of this Agreement, without use of AT&T’s or its Customers’ Information, which are licensed by Supplier to AT&T and its Customers hereunder and (iii) including, with respect to (i) and (ii), all associated Documentation. Standard Software also includes fixes, upgrades, updates, modifications, revisions, or enhancements to such computer programs delivered to AT&T or its Customers in connection with this Agreement by way of Maintenance, all Documentation supplied together with Standard Software, and all Third-Party Software, freeware, shareware, and open source software provided hereunder.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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  2.27 Statement of Work

Statement of Work ” or “ SOW ” has the meaning specified in the Section, “Statement of Work for Subcontracted Services.”

 

  2.28 Terminate or Termination

Terminate ” means to put an end to this Agreement or any Order, either (a) by one Party, pursuant to law or a provision of this Agreement, otherwise than for a breach of the other Party, or (b) by both Parties, by mutual consent. “ Termination ” means an exercise of a power to Terminate.

 

  2.29 Third-Party Software

Third-Party Software ” means any Software (i) not developed by Supplier, its agents or contractors under this Agreement or any Order, and (ii) not owned by Supplier or AT&T or an Affiliate of AT&T.

 

  2.30 Work

Work ” means all Material and Services, collectively, that Supplier provides pursuant to this Agreement, an Order or a Statement of Work.

 

3.0 General Terms

 

  3.1 Affiliate

An Affiliate may transact business under this Agreement and place Orders with Supplier that incorporate the terms and conditions of this Agreement. References to “AT&T” herein (other than in this Section 3.1) are deemed to refer to an Affiliate when an Affiliate places an Order with Supplier under this Agreement, or when AT&T places an Order on behalf of an Affiliate, or when an Affiliate otherwise transacts business with Supplier under this Agreement. An Affiliate is solely responsible for its own obligations, including, but not limited to, all charges incurred in connection with such an Order or transaction. Nothing in this Agreement is to be construed to require AT&T to indemnify Supplier, or otherwise assume responsibility, for any acts or omissions of an Affiliate, nor is anything in this Agreement to be construed to require any Affiliate to indemnify Supplier, or to otherwise assume any responsibility for the acts or omissions of AT&T or any other Affiliate.

 

  3.2 Amendments and Waivers

 

  a.

The Parties may not amend this Agreement or an Order or a Statement of Work except by a written agreement of the Parties that identifies itself as an amendment to this Agreement or such Order or Statement of Work and is signed by both Parties, or as otherwise expressly provided below in this Section. No waiver of any right or condition for the benefit of a Party is effective unless given in writing and signed by the Party waiving such right or condition for its benefit. No failure or delay in exercising any right or remedy under this Agreement or an Order operates as a waiver or estoppel of any right or remedy; unless otherwise expressly specified, no failure or delay in requiring the satisfaction of any

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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  condition under this Agreement or an Order operates as a waiver or estoppel of any condition; and no course of dealing between the Parties operates as a waiver or estoppel of any right, remedy, or condition. A waiver on one occasion is effective only in that instance, and only for the purpose for which it is given, and is not to be construed as a waiver on any future occasion or against any Affiliate other than the entity that makes such waiver.

 

  b. AT&T’s project manager may, at any time, request changes to the scope of Work, which shall be confirmed in writing, and Supplier shall not unreasonably withhold or condition its consent. An equitable adjustment shall be made to the charges if such change to the scope substantially or materially affects the time of performance or the cost of the Work to be performed or supplied. Such cost adjustment shall be as agreed in writing.

 

  3.3 Anticipated Delays in Delivery and Performance

If Supplier becomes aware of any event or circumstance that causes Supplier to anticipate a reasonably certain delay in its performance of its obligations beyond the Delivery Date scheduled in the Order, Supplier shall immediately notify AT&T of the event or circumstance and the length of the anticipated delay. If the events or circumstances causing the anticipated delay are attributable to Supplier and not to any failure of AT&T or its Customer, then AT&T may Cancel the Order after receipt of such notification and expiration of cure period as defined in Section 3.5.a, provided the breach has not been cured during such cure period. If the events or circumstances may be attributable to the fault of AT&T or Customer then the Delivery Date shall be extended to the extent Supplier’s performance was delayed by the fault of AT&T or such Customer. If for any reason AT&T does not Cancel such Order after receipt of a notice under this Section and a failure to cure, then AT&T and Supplier shall negotiate in good faith to modify the Order so as to extend the Delivery Date. If the Parties fail to reach agreement on an extended Delivery Date after negotiating for a reasonable time, or if Supplier fails to meet an extended Delivery Date, AT&T may Cancel the Order.

 

  3.4 Assignment and Delegation

Neither Party may assign, delegate, or otherwise transfer its rights or obligations under this Agreement, voluntarily or involuntarily, whether by merger, consolidation, dissolution, operation of law, or any other manner, without the prior written consent of the other Party, except as follows: without securing the consent either Party may assign this Agreement in whole or in part to any third party that assumes the operation of or otherwise acquires any substantial portion of the business of such Party affected by this Agreement or an Order; and, subject to the written approval of AT&T, Supplier may subcontract its performance in accordance with any subcontracting plan incorporated into this Agreement or any Order (provided, however, without such approval Supplier may subcontract call center support services in support of Services); and, both Parties may assign their respective right to receive money due hereunder, but any assignment of money will be void if (i) the assignor fails to give the non-assigning Party at least thirty (30) days prior written notice, or (ii) the assignment purports to impose upon the non-assigning Party additional costs or obligations in addition to the payment of such money, or (iii) the assignment purports to preclude AT&T from dealing solely and directly with Supplier in all

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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matters pertaining to this Agreement. Any assignment, delegation or transfer for which consent is required hereby and which is made without such consent given in writing will be void. This Agreement binds and benefits both Parties and their permitted successors and assigns.

 

  3.5 Cancellation and Termination

 

  a. Cancellation

Either Party may Cancel this Agreement or an Order for a material breach of the Agreement or the Order (as relevant) by the other Party, if such breach is not cured within thirty (30) days of written notice of the breach. Notwithstanding anything else herein, neither Party shall Cancel this Agreement nor any Order until such Party has first given the other Party a written notice specifying the breach that justifies Cancellation and an opportunity to cure such breach as required herein. If the breach is one that by its nature could be cured by the Party receiving such notice (no matter how long it might take), neither Party shall Cancel unless such notice includes a written demand for cure of such breach and gives the receiving Party thirty days (or if that is not practical or sufficient given the circumstances a reasonable period not to exceed sixty (60) days for Cancellation of an Order or ninety (90) days for Cancellation of this Agreement) in which to cure such breach. Neither Party is liable to the other Party for detriment resulting purely from a proper Cancellation of the Agreement or any Order.

 

  b. Termination

Provided it pays the appropriate Termination Charges, AT&T may Terminate this Agreement or any Order as specified below, on written notice to Supplier.

 

  c. [* * *]

 

  1. [* * *]

 

  2. [* * *]

 

  3. [* * *]

 

  4. [* * *]

 

  d. Partial Termination and Partial Cancellation

Whenever law or a provision of this Agreement requires AT&T to Terminate or Cancel any Order, AT&T will Terminate or Cancel such Order either in whole or in part accordingly. If AT&T Terminates or Cancels an Order in part, AT&T shall pay only for such Materials and Services as AT&T Accepts at prices established under the Order or, if there are none, at prices calculated on the basis of such partially Terminated or Canceled Order, and, unless a Termination Charge applies, AT&T has no obligation to pay for such Materials or Services as AT&T does not Accept.

 

  e. Cancellation of Related Orders

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Whenever law or a provision of this Agreement permits AT&T to Cancel any Order, AT&T may also Cancel such other Orders as related to the same transaction or series of transactions as the Order in question to the extent such other Order is materially and adversely affected by Supplier’s breach.

 

  f. Further Remedies and Obligations upon Cancellation

Upon Cancellation of an Order by AT&T, Supplier shall: reimburse AT&T for any cost incurred in returning such Materials to Supplier. If AT&T returns or rejects any Material to which title has already passed, title in such Material shall revert to Supplier when Supplier satisfies its refund and reimbursement obligations under the preceding sentences. Supplier bears the risk that such Materials may be lost or damaged in transit.

 

  3.6 Compliance with Laws

Each Party shall comply with all relevant laws in the Territory (including all statutes, ordinances, regulations, orders and codes, whether specifically mentioned elsewhere in this Agreement or not) attendant upon its performance under this Agreement. Supplier shall procure all approvals, bonds, certificates, insurance, inspections, licenses, and permits that such laws require for the performance of this Agreement in the Territory.

 

  3.7 Conflict of Interest

Supplier represents and warrants that no officer, director, employee or agent of AT&T has been or will be employed, retained or paid a fee, or otherwise has received or will receive, any personal compensation or consideration, by or from Supplier or any of Supplier’s officers, directors, employees or agents in connection with the obtaining, arranging or negotiation of this Agreement or other documents entered into or executed in connection with this Agreement.

 

  3.8 Construction and Interpretation

 

  a. This Agreement has been prepared jointly and has been the subject of arm’s length and careful negotiation. Each Party has been given the opportunity to independently review this Agreement with legal counsel and other consultants, and each Party has the requisite experience and sophistication to understand, interpret and agree to the particular language of its provisions. Accordingly, the drafting of this Agreement is not to be attributed to either Party.

 

  b. Article, Section and paragraph headings contained in this Agreement are for reference purposes only and are not to affect the meaning or interpretation of this Agreement. The word “include” in every form means to include without limitation by virtue of enumeration. Whenever this Agreement refers to a consent or approval to be given by either Party, such consent or approval is effective only if given in writing and signed by the Party giving approval or consent. The singular use of words includes the plural and vice versa.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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  3.9 Cumulative Remedies

The rights and remedies of the Parties set forth in this Agreement are not exclusive of, but are cumulative to, any rights or remedies now or subsequently existing at law, in equity, by statute or otherwise, except in those cases where this Agreement or an Order specifies that a particular remedy is sole or exclusive, but neither Party may retain the benefit of inconsistent remedies. No single or partial exercise of any right or remedy with respect to one breach of this Agreement or any Order precludes the simultaneous or subsequent exercise of any other right or remedy with respect to the same or a different breach.

 

  3.10 Delivery, Performance and Acceptance .

Notwithstanding anything stated herein, Sections (b), (d) and (e) below relating to Acceptance/Acceptance Testing/ Rejection, etc. shall not be applicable to any Orders for Standard Software or Maintenance. Standard Software and Maintenance Services are deemed “Accepted” upon Delivery:

 

a. Unless otherwise agreed in an Order or SOW, Supplier shall deliver all Software electronically. Supplier shall deliver Material that materially conforms to Specifications. If any Materials are shipped, Supplier shall prepay for shipment and ship, based on the lowest published price, by reliable common carrier.

 

b. If a Statement of Work provides that Acceptance is subject to inspection and testing after Delivery: Supplier shall provide AT&T a Notice of Completion after Delivery; and AT&T’s Acceptance Test Period shall commence upon (i) AT&T’s receipt of Supplier’s Notice of Completion for Services, or (ii) upon AT&T’s receipt of Material, whichever is earlier.

 

c. If Material or Services are not in material compliance with the Specifications at the time of Delivery, AT&T shall so notify Supplier and provide Supplier an opportunity to cause such Material or Service to comply with the Specifications. Supplier shall notify AT&T of its plan to take corrective action within [* * *], and shall thereafter proceed to complete its corrective action as promptly as reasonably possible, in accordance with a plan reasonably acceptable to AT&T. After prompt corrective action, Supplier shall notify AT&T and, if a Notice of Completion was previously provided, Supplier shall provide a new Notice of Completion, and AT&T has the right to start a new Acceptance Test Period.

 

d. If the Material and Services successfully complete the Acceptance Tests during the Acceptance Test Period, AT&T will Accept the Material and Services by furnishing the Acceptance Letter to Supplier. If a Statement of Work provides that Acceptance is subject to inspection and testing after Delivery, then Acceptance occurs when AT&T furnishes and Acceptance Letter or when the Acceptance Test Period lapses without any notification from AT&T providing a description and valid objection to the Material or Services (e.g. that the Materials or Services fails to meet the relevant Specifications).

 

e. [* * *] Unless otherwise expressly provided in the SOW, in no event does AT&T’s use of Material or Service during the Acceptance Test Period constitute Acceptance, nor is Acceptance to be deemed ever to occur before Supplier completes its Delivery. Payment for Material or Services does not constitute Acceptance of such Materials or Services.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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  3.11 Duration of Agreement

 

  a. This Agreement will continue in effect for a term expiring three (3) years from Effective Date, unless it is Cancelled or Terminated before that date. The Parties may extend the term of this Agreement beyond that date by mutual written agreement.

 

  b. Any Order in effect on the date when this Agreement expires or is Terminated or Cancelled will continue in effect until such Order either (i) expires by its own terms or (ii) is separately Terminated or Cancelled, prior to its own expiration, as provided in this Agreement. The terms and conditions of this Agreement shall continue to apply to such Order as if this Agreement were still in effect.

 

  3.12 Entire Agreement

This Agreement constitutes the final, complete, and exclusive expression of the Parties’ agreement on the matters contained in this Agreement. All prior written and oral negotiations and agreements, and all contemporaneous oral negotiations and agreements, between the Parties on the matters contained in this Agreement are expressly merged into and superseded by this Agreement. The Parties do not intend that the provisions of this Agreement be explained, supplemented, or qualified through evidence of trade usage or any prior course of dealings or any course of performance under any prior agreement. In entering into this Agreement, neither Party has relied upon any statement, estimate, forecast, projection, representation, warranty, action or agreement of the other Party except for those expressly contained in this Agreement. There are no conditions precedent to the effectiveness of this Agreement other than any expressly stated in this Agreement.

 

  3.13 Force Majeure

 

  a. A Party is excused from performing its obligations under this Agreement or any Order if, to the extent that, and for so long as:

 

  i. such Party’s performance is prevented or delayed by an act or event (other than economic hardship, changes in market conditions, insufficiency of funds, or unavailability of equipment and supplies) that is beyond its reasonable control and could not have been prevented or avoided by its exercise of due diligence; and

 

  ii. such Party gives written notice to the other Party, as soon as practicable under the circumstances, of the act or event that so prevents such Party from performing its obligations.

 

  b. By way of illustration, and not by limitation, acts or events that may prevent or delay performance (as contemplated by this Section) include: acts of God or the public enemy, acts of civil or military authority, terrorists acts, embargoes, epidemics, war, riots, insurrections, fires, explosions, earthquakes, floods, and labor disputes (even if AT&T is involved in the labor dispute).

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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  c. If Supplier is the Party whose performance is prevented or delayed, AT&T may elect to:

 

  i. Terminate, in whole or in part, this Agreement and the affected Order, without any liability to Supplier, other than Termination Charges (unless such performance was prevented or delayed more than thirty (30) days) or

 

  ii. suspend this Agreement and the affected Order or any part thereof for the duration of the delay;; and resume performance under this Agreement or such Order when Supplier resumes its performance; and (at AT&T’s option) extend any affected Delivery Date or performance date up to the length of time Supplier’s performance was delayed or prevented. If AT&T does not give any written notice, within thirty (30) days after receiving notice under this Section that Supplier’s performance has been delayed or prevented, this option (ii) will be deemed to have been selected.

 

  3.14 Governing Law

The laws of the State of New York (excluding any laws that direct the application of another jurisdiction’s law) govern all matters arising out of or relating to this Agreement and all of the transactions it contemplates, including its validity, interpretation, construction, performance, and enforcement. Uniform Computer Information Transactions Act (UCITA) shall not be applicable to the terms of this Agreement notwithstanding the jurisdiction or law applicable.

 

  3.15 Government Contract Provisions .

The following provisions set forth in this Section 3.15 are Special Terms and Conditions and may apply to the extent specified in an Order, but they shall only apply to the extent an Order specifies that the Order is pertaining to a government contract or contractor:

 

  a. To the extent that Supplier’s or AT&T’s performance is subject to certain executive orders (including E.O. 11246 and E.O. 13201) and statutes (including Section 503 of the Rehabilitation Act of 1973, as amended; the Vietnam Era Veteran’s Readjustment Assistance Act of 1974; and the Jobs for Veterans Act) pertaining to government contractors, Supplier or AT&T (as relevant) shall:

 

  1. comply with such executive orders and statutes, and their implementing regulations, as amended from time to time; and

 

  2. fulfill the obligations of a contractor under the clauses incorporated by this Section.

 

  b. To the extent the Parties execute an Order pertaining to a government contractor, AT&T shall so specify in an Order. This Section incorporates the following clauses but only to the extent compliance is required under such laws in connection with a Party’s performance hereunder:

 

  1. “Affirmative Action For Workers With Disabilities” (at 48 CFR §52.222-36);

 

  2. “Employment Reports On Special Disabled Veterans, Veterans Of The Vietnam Era, and Other Eligible Veterans” (at 48 CFR §52.222-37);

 

  3. “Equal Employment Opportunity” (at 48 CFR §52.222-26);

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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  4. “Equal Employment Opportunity Clause” (at 41 CFR §60-1.4(a));

 

  5. “Equal Opportunity For Special Disabled Veterans And Veterans of the Vietnam Era” (at 41 CFR §60-250.5);

 

  6. “Equal Opportunity for Disabled Veterans, Recently Separated Veterans, Other Protected Veterans, and Armed Forces Service Medal Veterans” (at 41 CFR Sec. 60-300.5);

 

  7. “Equal Opportunity For Workers With Disabilities” (at 41 CFR §60-741.5);

 

  8. “Notice Of Employee Rights Concerning Payment Of Union Dues Or Fees” (at 29 CFR § 470.2);

 

  9. “Notification Of Employee Rights Concerning Payment Of Union Dues Or Fees” (at 48 CFR §52.222-39);

 

  10. “Prohibition of Segregated Facilities” (at 48 CFR §52.222-21);

 

  11. “Small Business Subcontracting Plan” (at 48 CFR §52.219-9); and

 

  12. “Utilization Of Small Business Concerns” (at 48 CFR §52.219-8).

 

  c. If an Order is intended to include performance for the benefit of a government contract, the Order will so specify. If an Order includes a statement that performance is intended for a government contract and incorporates additional government contracting provisions, Supplier shall also fulfill the obligations of a contractor or offeror under those additional provisions where specified in such Order.

 

  3.16 Indemnity

 

  a. Supplier shall indemnify, hold harmless, and defend AT&T, its Affiliates, and their employees (“Indemnified Parties”), in accordance with this Section, against any Loss to the extent resulting from a third party claim (i) of damage to tangible property damage or personal injury caused by Supplier [* * *] (iv) for Supplier’s gross negligence or intentional misconduct; or (v) that is a products liability claim associated with hardware Supplied by Supplier (collectively “Claims”). Supplier’s duty to indemnify, hold harmless, and defend against Loss from any Claims shall not extend to Loss to the extent such Loss is caused by or resulting from (i) the breach of this Agreement by or gross negligence or intentional misconduct of AT&T, an Affiliate, or any other Indemnified Party or (ii) with respect to delivery, performance, maintenance, support or availability of any Material or Services, any obligation, remedy or liability assumed by AT&T or an Affiliate beyond those assumed by Supplier in this Agreement and in the applicable EULA with the applicable Customer.

 

  b. “Loss” means any liability, loss, claim, demand, suit, cause of action, settlement payment, cost and expense, interest, award, judgment, damages (including punitive damages), liens, fines, fees, penalties, and Litigation Expense resulting from a Claim. “Litigation Expense” means any court filing fee, court cost, arbitration fee, and each other fee and cost of investigating or defending an indemnified claim or asserting any claim for indemnification or defense under this Agreement, including Attorney’s Fees, other professionals’ fees, and disbursements, other than Attorney’s Fees which are to be covered by AT&T as specified in Section d. below. “Attorney’s Fees” include fees paid to independent counsel and not in-house counsel of a Party.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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  c. With respect to any indemnification obligation described in this Agreement (whether in this section or others) the following shall apply: AT&T shall notify Supplier in writing, and with reasonable promptness, of any claim, demand, suit, cause of action or legal proceeding that may give rise to a claim against Supplier for defense or indemnification. If AT&T fails to give notice, Supplier is still obligated to indemnify, hold harmless and defend AT&T, except that Supplier is not liable for any Litigation Expense that AT&T incurs before the time when notice is given or for any Loss to the extent it could have been prevented, avoided or mitigated but for timely notice.

 

  d. With respect to any indemnification obligation described in this Agreement (whether in this section or others) the following shall apply: Supplier shall be permitted to conduct AT&T’s defense [* * *], at Supplier’s expense, against any claim, demand, suit, cause of action or legal proceeding, whether or not litigation is actually commenced or the allegations are meritorious. AT&T shall assist Supplier, as reasonably requested by Supplier and at Supplier’s expense (excluding the time of in-house AT&T personnel). At its own option and at AT&T’s sole expense, AT&T may employ separate counsel, including in-house counsel, to conduct AT&T’s defense against such a claim. AT&T and Supplier shall cooperate in the defense of any such claim. Supplier may control the defense and settlement of such a claim, but if the settlement of a claim may require AT&T to admit to any wrongdoing, take any action against its interest or pay any fee which is not covered by this indemnity, then Supplier shall not settle such claim without the consent of AT&T, and AT&T shall not unreasonably withhold or delay its consent.

 

  e. [* * *]

 

  f. [* * *] Supplier waives any immunity from indemnification that Supplier may hold, by virtue of Supplier’s compliance with its workers’ compensation obligations in any jurisdiction, even if such immunity arises under the constitution or statutes of such jurisdiction (such as, for example, Section 35, Article II, of the Ohio Constitution and Sections 4123.74 and 4123.741 of the Ohio Revised Code).

 

  3.17 Information

 

  a.

In connection with this Agreement, including Supplier’s performance of its obligations hereunder and AT&T’s receipt of Material and Services, either Party may find it beneficial to disclose to the other Party (which may include permitting or enabling the other Party’s access to) certain of its Information. Information of a disclosing Party shall be deemed to be confidential or proprietary only if it is clearly marked or otherwise identified by the disclosing Party as being confidential or proprietary, provided that if it is orally or visually disclosed (including Information conveyed to an answering machine, voice mail box or similar medium), the disclosing Party shall designate it as confidential or

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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  proprietary at the time of such disclosure. Notwithstanding the foregoing, a disclosing Party shall not have any such obligation to so mark or identify, or to so designate, Information that the disclosing Party discloses to or is otherwise obtained by the other Party’s employees, contractors, or representatives (x) while located on the disclosing Party’s premises or (y) while accessing the disclosing Party’s systems; any such Information so disclosed shall automatically be deemed to be confidential and proprietary. Additionally, the failure to mark or designate information as being confidential or proprietary will not waive the confidentiality where it is reasonably obvious, under the circumstances surrounding disclosure, that the Information is confidential or proprietary; any such Information so disclosed or obtained shall automatically be deemed to be confidential and proprietary. For greater certainty, Information provided by either Party to the other Party prior to the Effective Date of this Agreement in connection with the subject matter hereof, including any such Information provided under a separate non-disclosure agreement (howsoever denominated) is also subject to the terms of this Agreement. Neither Party shall disclose such Information of the other Party under this Agreement that includes, in any form, any of the following: customer or employee personal information, credit card and credit related information, health or financial information, and/or authentication credentials.

 

  b. With respect to the Information of the disclosing Party, the receiving Party shall:

1. hold all such Information in confidence with the same degree of care with which it protects its own confidential or proprietary Information, but with no less than reasonably prudent care;

2. restrict disclosure of such Information solely to its employees, contractors, and agents with a need to know such Information, advise such persons of their confidentiality obligations hereunder with respect thereto, and ensure that such persons are bound by obligations of confidentiality reasonably comparable to those imposed in this Agreement;

3. use such Information only as needed to perform its obligations or exercise its rights hereunder (and, if AT&T is the receiving Party, to receive the benefits of the Material and Services provided to the extent necessary to exercise rights granted hereunder) under this Agreement;

4. except as necessary under clause 3.17.b.3, not copy, distribute, or otherwise use any such information or allow anyone else to copy, distribute, or otherwise use such Information; and ensure that any and all copies bear the same notices or legends, if any, as the originals; and

5. upon the disclosing Party’s request, promptly return, or destroy all or any requested portion of the Information, including tangible and electronic copies, notes, summaries, extracts, mail or other communications, and upon written request provide written certification within 15 business days to the disclosing Party that such Information has been returned or destroyed, provided that with respect to archival or back-up copies of Information that reside on the receiving

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Party’s systems, the receiving Party shall be deemed to have complied with its obligations under this clause if it makes reasonable efforts to expunge from such systems, or to permanently render irretrievable, such copies.

 

  c. Neither Party shall have any obligation to the other Party with respect to Information which:

1. at the time of disclosure was already known to the receiving Party free of any obligation to keep it confidential (as evidenced by the receiving Party’s written records prepared prior to such disclosure);

2. is or becomes publicly known through no wrongful act of the receiving Party (such obligations ceasing at the time such Information becomes publicly known);

3. is lawfully received from a third party, free of any obligation to keep it confidential;

4. is independently developed by the receiving Party or a third party, as evidenced by the receiving Party’s written records, and wherein such development occurred without any direct or indirect use of or access to the Information received from the disclosing Party, or

5. the disclosing Party consents in writing to be free of restriction.

 

  d. If a receiving Party is required to provide Information of a disclosing Party to any court or government agency pursuant to a written court order, subpoena, regulatory demand, or process of law, the receiving Party must, unless prohibited by applicable law, first provide the disclosing Party with prompt written notice of such requirement and reasonable cooperation to the disclosing Party should it seek reasonable protective arrangements for the production of such Information. The receiving Party will (i) take reasonable steps to limit any such provision of Information to the specific Information required by such court or agency, and (ii) continue to otherwise protect all Information disclosed in response to such order, subpoena, regulation, or process of law.

 

  e. A receiving Party’s obligations with respect to any particular Information of a disclosing Party shall commence on the Effective Date and remain in effect during the term of the Agreement and extend with regard to all Information, including after the expiration, Termination or Cancellation of this Agreement, for a period of two (2) years. Thereafter, the Parties’ obligations hereunder survive and continue in effect with respect to any Information that is a trade secret under applicable law.

 

  3.18 Infringement

 

  a. Definitions . For purposes of this section:

 

  i. “Indemnified Parties” shall mean AT&T and its Affiliates, as well as their employees and Customers, individually or collectively, as the case may be.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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  ii. “Loss” shall mean any claim, demand, suit, cause of action, settlement payment, cost and expense incurred in connection with any Claim, interest awarded, judgment, damages awarded (including punitive damages and increased damages for willful infringement), liens, fines, fees, penalties, and Litigation Expense. “Litigation Expense” means any court filing fee, court cost, arbitration fee, and each other fee and cost of investigating or defending an indemnified claim or asserting any claim for indemnification or defense under this Agreement, including Attorney’s Fees, other professionals’ fees, and disbursements. “Attorney’s Fees” include fees paid to independent counsel and not in-house counsel of a Party.

 

  iii. For avoidance of doubt, the term “Materials and Services” shall include any portion or functionality of any Material(s) or Service(s).

 

  b. Obligations .

 

  i. Supplier shall indemnify, hold harmless, and defend the Indemnified Parties against any Loss to the extent resulting from a third party demand, claim or lawsuit (“Claim”) based on a claim or allegation that:

 

  1. the Materials or Services, or the use, resale or sublicensing thereof in accordance with the terms and conditions of this Agreement, infringe any patent, copyright, trade mark, service mark, trade secret, or other intellectual property right, in the Territory (including, for avoidance of doubt, direct, contributory and active inducement infringement), including, for example, any Claim of infringement based on:

 

  a. making, repair, receipt, use, importing, sale or disposal (and offers to do any of the foregoing) of Materials and Services, or

 

  b. [* * *]

 

  2. the Materials or Services, or the use, resale or sublicensing thereof in accordance with the terms and conditions of this Agreement, result in misappropriation of any trade secret, proprietary or non-public information;

provided that Supplier shall have no obligation under this paragraph b with respect to any infringement or misappropriation to the extent arising out of (i) any modification to any Materials or Services, not made or consented to by Supplier or its subcontractors, after they are provided by Supplier to AT&T, its Affiliate or Customer, as applicable, and the Claim would not have arisen but for the modification (ii) the failure to use, resell or sublicense the latest version of any Software after such latest version has been made available hereunder and Supplier had notified AT&T that the latest version addressed

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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the potential Claim, (iii) any use, resale or sublicense of any Materials not in accordance with the Documentation or the terms and conditions of this Agreement, and the Claim would not have arisen but for such actions (iv) compliance with written specifications provided by AT&T or any Affiliate or (v) combination of the Materials or Services with products, systems, services, processes or methods not furnished by Supplier, except as expressly provided in Section 1(b) above. Any such Loss referenced in sections 1 or 2 of this paragraph b.i, a “Covered Loss” regardless of whether such Claim is meritorious.

 

  ii. [* * *]

 

  1. [* * *]

 

  2. [* * *]

 

  3. [* * *]

 

  4. [* * *]

 

  c. Continued Use of Materials and Services .

 

  i. If (i) as a result of a Claim for which Supplier is obligated to indemnify the Indemnified Parties under this paragraph b, the use, resale or sublicensing of the Materials or Services is enjoined, or if the Indemnified Parties’ rights under this Agreement are otherwise materially restricted or diminished, then Supplier shall or (ii) an injunction is sought or is likely (in Supplier’s judgment) to be issued against the Indemnified Parties’ use of Materials and Services, or Material or Services are likely (in Supplier’s judgment) to become the subject of a claim of infringement, then Supplier may, in addition to its other obligations set forth in this Section, in any case at its sole expense and at no cost to the Indemnified Parties or their customers, (x) obtain for the Indemnified Parties the right to continue using or conducting other activities with respect to (as the case may be) the Materials or Services or (y) provide modified or replacement non-infringing Materials or Services that are equally suitable and functionally equivalent while retaining the quality of the original Materials or Services or (z) if neither (x) or (y) is commercially practicable, accept return of the applicable Materials or Services, terminate any rights granted thereto under this Agreement or the applicable EULA, and refund a pro rata portion of any amounts previously paid for perpetual rights to such Materials or Services, as amortized over a three (3) year period from delivery (or, for subscriptions, any amounts previously paid for any remaining unexpired portion of such subscription), and the Indemnified Parties shall cease to use, resell or sublicense the applicable Materials or Services.

d. Elimination of Charges . AT&T has no obligation to pay Supplier any charges under this Agreement for the purchase, use, or maintenance of Materials or Services after such time as the Indemnified Parties cease to use them pursuant to clause (z) of paragraph c.i.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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e. Procedures Relating to Indemnification . The Parties shall follow the procedures and comply with the obligations respecting indemnification provided in the Section entitled “Indemnity”, including paragraph d thereof (except that, with respect to a Combination Claim, paragraph b.ii above shall govern to the extent it conflicts with such paragraph d). In the event of any conflict between this Section 3.18 and the Section entitled “Indemnity”, the provisions of this Section 3.18 shall prevail.

Forbidden Settlements . In no event shall Supplier settle any Combination Claim or other Claim in whole or in part in a manner that would amount to Supplier paying less than its determined Proportionate Share, or that would require AT&T to admit to any wrongdoing, take any action against its interest not required by this Agreement or pay any fee which is not covered by this indemnity.

 

  3.19 Insurance

 

  a. With respect to Supplier’s performance under this Agreement, and in addition to Supplier’s obligation to indemnify, Supplier shall at its sole cost and expense:

 

  i. maintain the insurance coverages and limits required by this Section and any additional insurance and/or bonds required by law:

 

  1. at all times during the term of this Agreement and until completion of all Work associated with this Agreement, whichever is later; and

 

  2. with respect to any coverage maintained in a “claims-made” policy, for two (2) years following the term of this Agreement or completion of all Work associated with this Agreement, whichever is later. If a “claims-made” policy is maintained, the retroactive date must precede the commencement of Work under this Agreement;

 

  ii. [* * *]

 

  iii. procure the required insurance from an insurance company eligible to do business in the state or states where Work will be performed and having and maintaining a Financial Strength Rating of “A-” or better and a Financial Size Category of “VII” or better, as rated in the A.M. Best Key Rating Guide for Property and Casualty Insurance Companies, except that, in the case of Workers’ Compensation insurance, Supplier may procure insurance from the state fund of the state where Work is to be performed; and

 

  iv. deliver to AT&T certificates of insurance stating the types of insurance and policy limits. Supplier shall provide or will endeavor to have the issuing insurance company provide at least thirty (30) days advance written notice of cancellation, non-renewal, or reduction in coverage, terms, or limits to AT&T. Supplier shall deliver such certificates:

 

  1. prior to execution of this Agreement and prior to commencement of any Work;

 

  2. prior to expiration of any insurance policy required in this Section; and

 

  3. for any coverage maintained on a “claims-made” policy, for two (2) years following the term of this Agreement or completion of all Work associated with this Agreement, whichever is later.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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  b. The Parties agree that:

 

  i. the failure of AT&T to demand such certificate of insurance or failure of AT&T to identify a deficiency will not be construed as a waiver of Supplier’s obligation to maintain the insurance required under this Agreement;

 

  ii. the insurance required under this Agreement does not represent that coverage and limits will necessarily be adequate to protect Supplier, nor be deemed as a limitation on Supplier’s liability to AT&T in this Agreement;

 

  iii. Supplier may meet the required insurance coverages and limits with any combination of primary and Umbrella/Excess liability insurance; and

 

  iv. Supplier is responsible for any deductible or self-insured retention.

 

  c. The insurance coverage required by this Section includes:

 

  i. Workers’ Compensation insurance with benefits afforded under the laws of any state in which the Work is to be performed and Employers Liability insurance with limits of at least:

$500,000 for Bodily Injury - each accident

$500,000 for Bodily Injury by disease - policy limits

$500,000 for Bodily Injury by disease - each employee

To the fullest extent allowable by Law, the policy must include a waiver of subrogation in favor of AT&T, its Affiliates, and their directors, officers and employees.

In states where Workers’ Compensation insurance is a monopolistic state-run system, Supplier shall add Stop Gap Employers Liability with limits not less than $500,000 each accident or disease.

 

  ii. Commercial General Liability insurance written on Insurance Services Office (ISO) Form CG 00 01 12 04 or a substitute form providing equivalent coverage, covering liability arising from premises, operations, personal injury, products/completed operations, and liability assumed under an insured contract (including the tort liability of another assumed in a business contract) with limits of at least:

$2,000,000 General Aggregate limit

$1,000,000 each occurrence limit for all bodily injury or property damage incurred in any one (1) occurrence

$1,000,000 each occurrence limit for Personal Injury and Advertising Injury $2,000,000 Products/Completed Operations Aggregate limit

$1,000,000 each occurrence limit for Products/Completed Operations

The Commercial General Liability insurance policy must:

1. include AT&T, its Affiliates, and their directors, officers, and employees as Additional Insureds. Supplier shall provide a copy of the Additional Insured endorsement to AT&T. The Additional Insured endorsement may either be specific to AT&T or may be “blanket” or “automatic” addressing any person or entity as required by contract. A copy of the Additional Insured endorsement must be provided within sixty (60) days of execution of this Agreement and within sixty (60) days of each Commercial General Liability policy renewal;

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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2. include a waiver of subrogation in favor of AT&T, its Affiliates, and their directors, officers and employees; and

3. be primary and non-contributory with respect to any insurance or self-insurance that is maintained by AT&T.

 

  iii. Business Automobile Liability insurance with limits of at least $1,000,000 each accident for bodily Injury and property damage, extending to all owned, hired, and non-owned vehicles.

 

  iv. Umbrella/Excess Liability insurance with limits of at least $1,000,000 each occurrence with terms and conditions at least as broad as the underlying Commercial General Liability, Business Auto Liability, and Employers Liability policies. Umbrella/Excess Liability limits will be primary and non-contributory with respect to any insurance or self-insurance that is maintained by AT&T.

 

  v. Professional Liability (Errors & Omissions) insurance with limits of at least $1,000,000 each claim or wrongful act.

 

  3.20 Invoicing and Payment

 

  a. Supplier shall render a correct invoice in duplicate promptly after completing Delivery of all Material or Services required by the Order (unless the Order or an Appendix specifies that Supplier may submit invoices for progress payments prior to Acceptance, as provided below). The invoice must specify in detail (i) quantities of each ordered item, (ii) unit prices of each ordered item, (iii) whether the item is taxable and the amount of tax per item, (iv) item and commodity codes, (v) total amounts for each item, (vi) total amount of applicable sales or use taxes, (vii) discounts, (viii) shipping charges (if any, unless shipment is FOB Origin), (ix) total amount due, and (x) Software right-to-use fees as either “initial operating system license” or “other.” Except as provided in the provision for progress payments, AT&T shall pay Supplier within [* * *] after Acceptance (as determined under the Section entitled “Delivery, Performance and Acceptance”). If AT&T disputes any invoice rendered or amount paid (in good faith with reasonable cause), AT&T shall so notify Supplier. The Parties shall use their best efforts to resolve invoicing and payment disputes expeditiously, and AT&T is not obligated to make any payment against a disputed or incorrect invoice until the dispute is resolved or the error corrected. Invoices received by AT&T more than one (1) year after the Delivery of Material or Services are untimely and AT&T has no obligation to pay such invoices.

 

  b. Invoices for or including freight charges must be accompanied by legible copies of prepaid freight bills, express receipts or bills of lading supporting the invoice amounts. Such invoices must include (i) carrier’s name, (ii) date of shipment, (iii) number of pieces, (iv) weight, and (v) freight classification.

 

  c. AT&T may deduct any setoff that it may have against Supplier from amounts due or to become due to Supplier hereunder. Supplier shall pay any amount due to AT&T or its Affiliates hereunder that is not applied against the invoiced amounts within [* * *] after written demand by AT&T.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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  d. If an Order or an Appendix specifies that Supplier may submit invoices for progress payments prior to Acceptance, Supplier is permitted to submit invoices at the end of each month and AT&T shall make progress payments to Supplier [* * *] after receipt of such invoices. Such progress payments are not to exceed ninety percent (90%) of the price of satisfactorily completed Work at the time of billing, as determined by AT&T. Supplier shall earmark and apply such progress payments to expenses incurred for Services or Material used in performance of the Order for AT&T.

 

  3.21 Licenses and Patents.

No license, express or implied, is granted under this Agreement to Supplier for any patent, trademark, copyright, trade secret or any other intellectual property or application therefor which is now or may hereafter be owned by AT&T or its Affiliates.

 

  3.22 Limitation of Damages

NOTWITHSTANDING ANYTHING ELSE IN THIS AGREEMENT OR OTHERWISE, EXCEPT FOR LIABILITY ARISING OUT OF [* * *], NEITHER PARTY SHALL BE LIABLE WITH RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY, OR OTHER LEGAL OR EQUITABLE THEORY FOR: (A) AMOUNTS THAT IN THE AGGREGATE ARE IN EXCESS OF THE LIMITATION AMOUNT (AS DEFINED BELOW) OR (B) ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS, LOST REVENUE OR LOST DATA. AS USED IN THIS SECTION, THE “LIMITATION AMOUNT” MEANS [* * *], BUT NOT LESS THAN [* * *].

 

  3.23 Intentionally omitted

 

  3.24 [* * *]

[* * *]

 

  3.25 Non-Exclusive Market

This Agreement does not grant Supplier any right or privilege to provide to AT&T any Material and Services of the type described in or purchased under this Agreement. Except for obligations arising under an Order, this Agreement does not obligate AT&T to purchase or license any such Material or Services. AT&T may contract with other manufacturers and vendors for the procurement or trial of Material and Services comparable to those described in or purchased under this Agreement, and AT&T may itself perform such Services and Supplier may supply and distribute directly and indirectly Material and Services to third parties through other channels.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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  3.26 Notices

 

  a. Each Party giving or making any notice, consent, request, demand, or other communication (each, a “Notice”) pursuant to this Agreement must give the Notice in writing and use one of the following methods, each of which for purposes of this Agreement is a writing: in person; first class mail with postage prepaid; Express Mail, Registered Mail, or Certified Mail (in each case, return receipt requested and postage prepaid); internationally recognized overnight courier (with all fees prepaid); facsimile; or email. If Notice is given by e-mail, it must be confirmed by a copy sent by any one of the other methods. Each Party giving Notice shall address the Notice to the appropriate person (the “Addressee”) at the receiving Party at the address listed below:

Supplier

Mobile Iron, Inc.

815A East Middlefield Road

Mountain View, CA 94043

Sunnyvale, CA 94089

Attn: Legal; ATT Contract Manager

Email Address: [* * *]

Business Number: 408-782-7200

Fax Number: 408-625-7331

AT&T

AT&T

1010 Pine Street, 1-E-108

Saint Louis, MO 63101

Attn: Anthony Cohen

Email Address: [* * *]

Business Number: [* * *]

Fax Number: [* * *]

 

  b. A Notice is effective only if the Party giving notice has complied with the foregoing requirements of this Section and the Addressee has received the notice. A Notice is deemed to have been received as follows:

 

  1. If a Notice is delivered by first class mail, five (5) days after deposit in the mail;

 

  2. If a Notice is furnished in person, or sent by Express Mail, Registered Mail, or Certified Mail, or internationally recognized overnight courier, upon receipt as indicated by the date on the signed receipt;

 

  3. If a Notice is sent by facsimile, upon receipt, by the Party giving or making the Notice, of an acknowledgment or transmission report generated by the machine from which the facsimile was sent, indicating that the facsimile was sent in its entirety to the Addressee’s facsimile number; and

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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  4. If a Notice is sent by e-mail, upon successful transmission to the receiving machine, if such Notice is sent in time to allow it to be accessible by the Addressee before the time allowed for giving such notice expires, and a confirmation copy is sent by one of the other methods.

 

  c. The addresses and facsimile and telephone numbers to which notices or communications may be given to the Addressees of either Party may be changed by written notice given by such Party to the other pursuant to this Section.

 

  3.27 Order of Precedence

The terms of this Agreement govern all Orders for Materials and Services that AT&T may place with Supplier while this Agreement remains in effect. The Parties may not vary or supplement the terms of this Agreement, in connection with any Order, except by Special Terms and Conditions that both Parties have agreed upon. When Special Terms and Conditions are included in an Order and agreed upon, such take precedence over any inconsistent term of this Agreement, but only with reference to the transaction governed by that Order, and Special Terms and Conditions in an Order have no other force or effect. This Agreement supersedes all other pre-printed or standardized provisions that may otherwise appear in any other paper or electronic record of either Party (such as standards terms on purchase order or other order forms, advance shipping notices, invoices, time sheets, packages, and shrink wrap terms and click wrap terms (except for those referenced herein)).

 

  3.28 Orders

AT&T may order Material and Services by submitting Orders in connection with this Agreement that are substantially in the form of Appendix J, specifying the following information:

 

  1. A description of the Services and Material, amounts ordered, including any numerical/alphabetical identification referenced in the applicable price list and the device counts;

 

  2. The Delivery Date;

 

  3. The applicable price(s);

 

  4. The location at which the Material is to be Delivered, or the site where Services will be rendered;

 

  5. The location to which invoices are to be sent for payment;

 

  6. AT&T’s Order number and Point of Sale information; and

 

  7. The name of the Affiliate ordering Materials and Services.

 

  8. The name of the Customer to whom the Materials and Services will be resold or sublicensed.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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  3.29 Ownership of Work Product

The Parties agree that Services exclude consulting and professional services whereby enhancements, modifications or any development activities will occur. Therefore, the Parties do not anticipate that Work Product (as defined below) will be developed under this Agreement, and the Parties agree to negotiate a separate agreement should the Parties contemplate that development work will be required. However, the following shall apply in the event Work Product is created and the Parties fail to negotiate a separate agreement:

Excluding Standard Software and the Services performed by Supplier as a part of its general and customary installation and training, and its generally and commercially available Maintenance, ownership and all rights in all custom software, content, developments, inventions or deliverables created pursuant to the Services set forth in an Order that: (i) Supplier has charged AT&T or AT&T has otherwise paid any monies or other value to develop (which, for purposes of clarification, shall not include payment of license fees for Standard Software or fees for Maintenance); or (ii) are created in accordance with written specifications provided by AT&T or its Customer where such specifications describe the implementation (“Work Product”), including all rights in any trademarks, patents, copyrights, data, trade secrets and other intellectual property rights thereto, hereby vests exclusively in AT&T regardless of whether Work Product was created solely by Supplier or jointly by the Parties. Work Product does not include software, content, data, inventions, developments or deliverables to the extent developed by Supplier either: (i) prior to the Effective Date of this Agreement, or (ii) independently of the performance of its obligations under this Agreement where (i) and (ii) are without use of any Information provided by or on behalf of AT&T (“Supplier Materials”). The Parties expressly agree to consider as a “work made for hire” any Work Product which qualifies as such under the laws of the United States or other jurisdictions. To the extent the Work Product does not qualify as a “work made for hire” or where AT&T deems necessary for any other reason, Supplier hereby assigns to AT&T all such right, title and interest in such Work Product, Supplier agrees to provide all reasonable assistance, including providing technical information relating to the Work Product and executing all documents of assignment and other documents (and cause its agents, contractors, subcontractors, employees and others to provide such assistance and information and execute such documents) which AT&T may deem necessary or desirable to perfect its ownership interest in such Work Product, including executing trademark, patent or copyright applications in such Work Product. If the Work Product contains Supplier Materials or any third party materials Supplier or others on its behalf previously or independently developed, Supplier grants to AT&T, or agrees to obtain for AT&T, an unrestricted, perpetual, worldwide, royalty-free license to use, copy, modify, distribute, publicly display, publicly perform, import, manufacture, have made, sell, offer to sell (whether directly or through channels of distribution), exploit and sublicense such materials (and have others do any of the foregoing acts on AT&T’s behalf) solely to the extent they are needed for AT&T to exercise its rights in the Work Product. For the purpose of clarity, where Work Product involves the modification of or additions to the Standard Software, the Work Product shall not be deemed to include or contain Standard Software other than such modifications or additions, but AT&T and its Customers will have the right to use Standard Software that is licensed in accordance with the provisions of this Agreement with such modifications or additions at no additional charge. Any such license shall include AT&T’s right to grant an unrestricted, royalty-free license to its Affiliates for the purposes stated herein. Supplier shall place a copyright or other proprietary notice on the Work Product at AT&T’s request. The Work Product shall constitute AT&T’s Information under this Agreement.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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  3.30 Price Revision

 

  a. Supplier’s current price list is attached as Appendix B. Changes to this price list must be preceded by a minimum of [* * *] prior written notice to AT&T unless specified otherwise in the Statement of Work or Order. Orders received by Supplier prior to the effective date of a price increase will be invoiced at the prices in effect at the time the Order is accepted by Supplier. In the event that the list price of any item of Material is decreased, the new lower list price will apply, but only to Material which has not yet been delivered as of the effective date of the list price decrease. Upon request, Supplier will extend the then current list prices for a period of up to [* * *] for outstanding bids or quotes in which AT&T has committed Material, provided AT&T submits to Supplier relevant information regarding such bid(s) or quote(s).

 

  3.31 Publicity

Except as may be expressly permitted under another agreement with AT&T, Supplier shall not use AT&T’s or its Affiliates’ names, trademarks, service marks, designs, logos or symbols (“AT&T Marks”) as trademarks or service marks. Nor shall Supplier use any language or pictures which could in AT&T’s reasonable judgment imply AT&T’s or its Affiliates’ endorsement by AT&T or its Affiliates or any of its or their employees, in any (i) written, electronic, or oral advertising or presentation, or sales meeting, or (ii) brochure, newsletter, book, electronic database, testimonial quotation, thank you letter, reference letter or other communication of whatever nature ((i) and (ii), collectively “Communications”), without AT&T’s prior written consent which may be granted or withheld in its sole discretion. Supplier must submit to AT&T for written approval, prior to publication or other use, all Communications that mention or display AT&T Marks or that contain any symbols, pictures or language from or by which a connection to said AT&T Marks could reasonably be inferred or implied, where such Communications could reasonably imply such endorsement.

 

  3.32 Quality Assurance

 

  a. In addition to its obligations under the Section entitled “Warranty,” Supplier represents and warrants that:

 

  1. all processes utilized to produce Material and provide Services are controlled and adequate to Deliver consistent with Specifications and this Agreement;

 

  2. to the extent subcontractors are used by Supplier to deliver Materials and Services, Supplier has evaluated the process controls of its subcontractors and vendors and has determined that they are adequate to Deliver Materials and Services consistent with Specifications and this Agreement; and

 

  3. all Material and Services are subjected to the above-mentioned process controls.

For information purposes only, excellent Quality Management System guidance can be found in TL 9000 and ISO 9001. Copies of ISO 9001 may be ordered through the American Society for Quality at 800.248.1946. Copies of TL 9000 Handbooks may be ordered through the QuEST Forum web site at www.tl9000.org. Select the Handbook’ link from the TL 9000 home page, which will direct you to the TL 9000 Handbooks purchase page.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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  b. Throughout the term of this Agreement, Supplier shall periodically evaluate process controls to verify whether each is still adequate to Deliver Material and Services consistent with Specifications and this Agreement. AT&T reserves the right to request a review of such process controls throughout the term of this Agreement.

 

  c. If Supplier or AT&T, at any time during the term of this Agreement, reasonably determines that the process controls are insufficient to meet the obligations herein, then at no additional charge to AT&T, Supplier shall

1. provide to AT&T a quality plan to remedy such insufficient Quality Process. Such quality plan shall include the following information, in detail:

i. a schedule for achieving an adequate Quality Process; and

ii. the actions that will achieve and remedy such insufficiencies.

2. Should remedy efforts described above fail to address insufficiencies within [* * *] or upon AT&T’s notification to Supplier that remedy efforts are insufficient, whichever is earlier, or within a time period as mutually agreed, Supplier shall engage a third party consultant to perform quality control or quality assurance activities. Supplier shall provide AT&T or AT&T’s agent with notice of such engagement, including the name of the third party consultant, and shall provide AT&T or AT&T’s agent with cooperative assistance to such consultant.

 

  d. If reasonably requested by AT&T Supplier shall:

1. provide performance measurements periodically that demonstrate compliance with the Specifications and this Agreement.

2. The Parties shall mutually agree upon appropriate performance measurements.

 

  e. Nothing contained in this Clause, “Quality Assurance,” will diminish Supplier’s obligation to Deliver Material and perform Services in conformance to Supplier’s obligations in this Agreement.

 

  3.33.A  Records and Audits

 

  a. Supplier shall maintain complete and accurate records, in order for AT&T to verify via AT&T Audits:

 

  1. the accuracy and integrity of its invoices and AT&T’s payment obligations hereunder;

 

  2. that the Work charged for was actually performed;

 

  3. that the Services have been and are being provided in accordance with this Agreement;

 

  4. the performance of its Subcontractors and agents with respect to any portion of the Services; and

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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that Supplier and its Subcontractors and agents are meeting applicable regulatory and legal requirements. For purposes of this Section, “Subcontractors” shall include Subcontractors regardless of their tier.

b. Supplier shall provide and shall require that its Subcontractors and agents provide to AT&T, its auditors (including internal audit staff and external auditors), and governmental authorities, access at all reasonable times and upon reasonable notice to:

 

  1. Supplier employees and Subcontractor and agent employees providing the Services or any portion thereof; and

 

  2. the Supplier and Subcontractor records pertaining to the Services specified in Section 3.33A(a).

 

  3. such financial records relating to the invoices and payment obligations and supporting documentation pertaining to the Services as may be reasonably requested by AT&T and its auditors to enable them to audit the performance of the Services (collectively, “AT&T Audits”). Any external auditors utilized by AT&T for AT&T Audits shall be nationally recognized auditing firms under confidentiality obligations consistent with those stated in this Agreement.

 

  c. The scope of AT&T Audits shall also include:

 

  1. supporting information and calculations regarding invoices and compliance with service requirements;

AT&T’s access to the records and other supporting documentation shall include the right to inspect and photocopy Supplier’s documentation and the documentation of its Subcontractors and agents, and the right to retain copies thereof outside of their physical location with appropriate safeguards, If such retention is deemed reasonably necessary by AT&T.

 

  d. AT&T Audits may be conducted once a year (or more frequently if requested by governmental authorities who regulate AT&T’s business, if required by applicable law or if auditors require follow-up access to complete audit inquiries or if an audit uncovers any problems or deficiencies), upon at least five (5) business days advance notice (unless otherwise mandated by law). Supplier will cooperate, and will ensure that its Subcontractors and agents cooperate, in the AT&T Audits, will make the information reasonably required to conduct the AT&T Audits available on a timely basis.

 

  e. If, as a result of an AT&T Audit, AT&T determines that Supplier overcharged AT&T, then AT&T will notify Supplier of the amount of such overcharge and Supplier will promptly pay to AT&T the amount of the overcharge along with interest from the date of the overcharge. If any such AT&T Audit reveals an overcharge to AT&T during any 12-month period exceeding [* * *] of all charges in the aggregate paid by AT&T hereunder during such period, then Supplier will reimburse AT&T for the reasonable cost of such AT&T Audit. If, as a result of an AT&T Audit, AT&T determines that Supplier has not performed or has unsatisfactorily performed any obligation under this Agreement, then Supplier will promptly remedy the non-performance or unsatisfactory performance.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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  f. Supplier will maintain and retain the records set forth in Subsection (a) during the term of the Agreement and for three (3) years thereafter (unless a discovery or legal hold request is made with respect to such records, in which case Supplier shall retain such records until AT&T notifies Supplier that such discovery or legal hold request has expired). Upon notification by AT&T of a discovery or legal hold request, Supplier shall reasonably cooperate with such request and immediately preserve any Supplier records covered by such request and, unless Supplier in good faith seeks a protective order, promptly provide such Supplier records requested by AT&T related to the inquiry. If requested by Supplier in connection with any such discovery or legal hold request, AT&T shall seek a protective order for any such materials provided by Supplier or otherwise limit or condition discovery or disclosure.

 

  g. Except as provided in Subsection (d), all reasonable out-of-pocket costs and expenses incurred by AT&T in connection with an AT&T Audit shall be paid by AT&T. Supplier shall be solely responsible for all costs and expenses incurred by Supplier in connection with its obligations under this Section.

 

  h. Supplier shall contractually require all Subcontractors and agents who perform any part of the Services to comply with the applicable provisions of this Section.

 

  3.33.B  Resale of Material and Services

Subject to the terms and conditions of this Agreement, Supplier shall sell or license to AT&T, as applicable, the Material and Services set forth in Appendix A during the Term of this Agreement. Supplier hereby grants AT&T the right and license to resell or sublicense (pursuant to the terms of Supplier’s EULA), as applicable, such Material, (which may include Standard Software) and Services that are provided by Supplier or any Approved Source to AT&T Customers under this Agreement.

Any Standard Software delivered by Supplier to AT&T hereunder, Is licensed and not sold.

To the extent Standard Software is provided hereunder, AT&T’s (and its Affiliates) right and license to resell or sublicense, as applicable, such Material and Services only grants to AT&T (and its Affiliates) a license to resell or sublicense such Standard Software as expressly permitted hereunder and to permit delivery of Standard Software to Customers only subject to Supplier’s then current EULA and Supplier does not transfer any other right, title or interest in any such Standard Software, as defined herein, to AT&T, Affiliates or any Customer. Supplier’s EULA shall be provided to each Customer in connection with the resale and delivery of Standard Software. Except as expressly granted herein or under a EULA, Supplier and its licensors retain all right, title and interest relating to the Standard Software. AT&T, Affiliates and its or their Customers are not entitled to receive any source code or source documentation relating to Standard Software. AT&T and Affiliates shall not (and shall not grant any third party the right to): [* * *]

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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AT&T shall not grant rights to Standard Software to Customers which are beyond the features/functionality licensed, device count licensed, the term licensed and/or beyond any other limitation specified in the relevant Order or this Agreement.

 

  3.34 Severability

If any provision of this Agreement or any Order or Statement of Work is determined to be invalid, illegal, or unenforceable, the Parties agree the remaining provisions of this Agreement or such Order or Statement of Work shall remain in full force if both the economic and legal substance of the transactions contemplated by this Agreement or such Order or Statement of Work are not affected in any manner that is materially adverse to either Party by severing the provision determined to be invalid, illegal, or unenforceable.

 

  3.35 Survival of Obligations

Obligations and rights under this Agreement, an Order or Statement of Work, which by their nature would reasonably continue beyond the Termination, Cancellation or expiration of this Agreement, an Order or Statement of Work (including those in the Sections entitled “Compliance with Laws,” “Information,” “Indemnity,” “Infringement,” “Insurance,” “ Licenses and Patents,” “Ownership of Work Product,” “Publicity,” “Resale of Material and Services” and “Warranty”) will survive the Termination, Cancellation or expiration of this Agreement or such Order.

 

  3.36 Taxes

 

  a. Supplier shall invoice AT&T the amount of any federal excise taxes and state and local sales taxes imposed upon the sale or license of Material and provision of Services under this Agreement. All such taxes must be stated as separate items on a timely invoice listing the taxing jurisdiction imposing the tax. Installation, labor and other non-taxable charges must be separately stated. AT&T shall pay all applicable taxes to Supplier that are stated on and at the time the Material or Services invoice is submitted by Supplier. Supplier shall remit taxes to the appropriate taxing authorities. Supplier shall honor tax exemption certificates, and other appropriate documents, which AT&T may submit, pursuant to relevant tax provisions of the taxing jurisdiction providing the exemption.

 

  b. Supplier shall pay any penalty, interest, additional tax, or other charge that may be levied or assessed as a result of the delay or failure of Supplier, for any reason, to pay any tax or file any return or information required by law, rule or regulation or by this Agreement to be paid or filed by Supplier.

 

  c.

Upon AT&T’s request, the Parties shall consult with respect to the basis and rates upon which Supplier shall pay any taxes or fees for which AT&T is obligated to reimburse Supplier under this Agreement. If AT&T determines that in its opinion any such taxes or fees are not payable, or should be paid on a basis less than the full price or at rates less than the full tax rate, AT&T shall notify Supplier in writing of such determinations, Supplier shall make payment in accordance with such determinations, and AT&T shall be responsible for such determinations. If

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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  collection is sought by the taxing authority for a greater amount of taxes than that so determined by AT&T, Supplier shall promptly notify AT&T. If AT&T desires to contest such collection, AT&T shall promptly notify Supplier. Supplier shall cooperate with AT&T in contesting such determination, but AT&T shall be responsible and shall reimburse Supplier for any tax, interest, or penalty in excess of AT&T’s determination.

 

  d. If AT&T reasonably determines that it has reimbursed Supplier for any taxes in excess of the amount that AT&T is obligated to reimburse Supplier, AT&T and Supplier shall consult to determine the appropriate method of recovery of such excess reimbursements. Supplier shall credit any excess reimbursements against tax reimbursements or other payments due from AT&T if and to the extent Supplier can make corresponding adjustments to its payments to the relevant tax authority. At AT&T’s request, Supplier shall timely file any claims for refund and any other documents required to recover any other excess reimbursements, and shall promptly remit to AT&T all such refunds and interest received.

 

  e. If any taxing authority advises Supplier that it intends to audit Supplier with respect to any taxes for which AT&T is obligated to reimburse Supplier under this Agreement, Supplier shall (i) promptly so notify AT&T, (ii) afford AT&T an opportunity to participate on an equal basis with Supplier in such audit with respect to such taxes and (iii) keep AT&T fully informed as to the progress of such audit. Each Party shall bear its own expenses with respect to any such audit, and the responsibility for any additional tax, interest or penalty resulting from such audit is to be determined in accordance with the applicable provisions of this Taxes Section. Supplier’s failure to comply with the notification requirements of this Taxes Section will relieve AT&T of its responsibility to reimburse Supplier for taxes only if Supplier’s failure materially prejudiced AT&T’s ability to contest imposition or assessment of those taxes.

 

  f. In addition to its rights under Subsections c., d., and e. above with respect to any tax or tax controversy covered by this Taxes Section, AT&T is entitled to contest, pursuant to applicable law and tariffs, and at its own expense, any tax previously invoiced that it is ultimately obligated to pay. AT&T is entitled to the benefit of any refund or recovery of amounts that it has previously paid resulting from such a contest. Supplier shall cooperate in any such contest, but AT&T shall pay all costs and expenses incurred in obtaining a refund or credit for AT&T.

 

  g. If either Party is audited by a taxing authority or other governmental entity in connection with taxes under this Taxes Section, the other Party shall reasonably cooperate with the Party being audited in order to respond to any audit inquiries in an appropriate and timely manner, so that the audit and any resulting controversy may be resolved expeditiously.

 

  h.

AT&T and Supplier shall reasonably cooperate with each other with respect to any tax planning to minimize taxes. The degree of cooperation contemplated by this section is to enable any resulting tax planning to be implemented and

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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  includes, but is not limited to: Supplier delivering the Software at a location selected by AT&T provided it is within the Territory, and Supplier Delivering all of the Software in electronic form. AT&T shall bear all reasonable external (paid to third parties), additional expenses incurred by Supplier to comply with the provisions of this subsection, but AT&T’s advance written consent is required whenever these expenses for any Software item or update are expected to exceed [* * *] or [* * *] of the cost of the item or update, whichever is less. Supplier’s cooperation is not an agreement with, or guarantee of, the taxability or non-taxability of the transaction.

 

  3.37 Third Party Administrative Services

Supplier acknowledges that a third party administrator will perform certain administrative functions for AT&T in relation to this Agreement. Such administrative functions may include:

 

  a. Collecting and verifying certificates of insurance;

 

  b. Providing financial analysis;

 

  c. If applicable, verifying certifications under the Section entitled “Utilization of Minority, Women, and Disabled Veteran Owned Business Enterprises”; and

 

  d. Collecting and verifying Supplier profile information.

Supplier shall cooperate with such third party administrator in its performance of such administrative functions and shall provide such data as from time to time the third party administrator may request. Further, notwithstanding any other provision of this Agreement, Supplier agrees that AT&T may provide any information regarding Supplier to such third party administrator. Supplier agrees to pay the third party administrator an annual fee for the performance of these administrative functions, which annual fee shall not exceed [* * *] and a one time set-up fee of [* * *].

 

  3.38 Title and Risk of Loss

Title to Material purchased, but not to Material licensed, passes to AT&T and/or its Customer when possession of the Material passes from Supplier or its intermediary to the carrier. Risk of losses passes to AT&T when possession of Material passes from the carrier at the destination. If this Agreement or an Order calls for Supplier to perform additional Services at destination (such as installation, configuration, or modification), then Supplier assumes and shall assume the risk of loss and damage to the Material resulting from and during the performance of such additional Services.

 

  3.39 Intentionally Omitted

 

  3.40 Warranty

 

  a.

Maintenance: Standard Software and Maintenance Services: AT&T will make no warranty, guarantee, or representation, whether written or oral, on Supplier’s behalf beyond Supplier’s then current standard End User warranty for such Software and Maintenance Services which Supplier provides directly to the Customers as described in the relevant EULA which governs. Warranties on

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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  Standard Software and Maintenance Services will flow directly from Supplier to Customer and AT&T will not be a party to any such EULA or Standard Maintenance Services agreements.

 

  b. Standard Software: For a period of [* * *], Supplier warrants that such Software substantially conforms to Specifications. AT&T’s sole and exclusive remedy under this limited warranty will be, for Supplier to, repair or replace nonconforming Software, or if repair or replacement is not possible, to refund the fees paid by AT&T for such non-conforming Software.

 

  c. Services: For a period of [* * *], Supplier warrants to AT&T that any Services provided hereunder will be performed in professional manner, in material compliance with the Specifications to AT&T’s or its Customer’s reasonable satisfaction, and with the care, skill, and diligence, and in accordance with the applicable standards, currently recognized in Supplier’s profession or industry. If Supplier fails to meet applicable professional standards, Supplier will, without additional compensation, promptly correct or revise any errors or deficiencies in the Services furnished hereunder.

 

  d. Material: For a period of [* * *], Supplier warrants that such Material will be free from defects in material and workmanship under normal use. AT&T’s sole and exclusive remedy and the entire liability of Supplier under the forgoing limited warranty is that Supplier or its service center will repair the Material or if repair is not possible, replace the Material within the warranty period and according to the replacement process described in the Warranty Card (if any), or if no Warranty Card, as described in the Maintenance Agreement (Appendix R3) (the “ RMA Procedures ”). Supplier replacement parts used in Hardware replacement may be new or reconditioned or refurbished. Supplier’s obligations hereunder are conditioned upon the return of affected Hardware in accordance with Supplier’s or its service center’s then-current RMA Procedures.

 

  e. Supplier represents and warrants that:

 

  1. As of the Effective Date of this Agreement, there are no actions, suits, or proceedings, pending or to Supplier’s knowledge threatened, which will have a material adverse effect on its ability to fulfill its obligations under this Agreement;

 

  2. Supplier will immediately notify AT&T if, during the term of this Agreement, Supplier becomes aware of any action, suit or proceeding, pending or threatened, which may have a material adverse effect on Supplier’s ability to fulfill the obligations under this Agreement or any Order;

 

  3. Supplier has all necessary skills, rights, financial resources and authority to enter into this Agreement and related Orders, including the authority to provide or license the Material or Services if Supplier does not solely own all intellectual property rights in such Material or Services;

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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  4. [* * *]

 

  5. As of the Effective Date of the Statement of Work or Order, no consent, approval or withholding of objection is required from any entity, including any governmental authority with respect to the entering into or the performance of this Agreement or any Order;

 

  6. The Material and Software will be provided free of any lien or encumbrance of any kind (other than restrictions expressly set forth herein);

 

  7. Supplier will be fully responsible and liable for all acts, omissions and Work performed by any of its representatives, including any subcontractor;

 

  8. All representatives, including subcontractors, will strictly comply with the provisions specified in this Agreement and any Order; and,

 

  f. [* * *]

 

  g. Supplier warrants that all Material provided to AT&T hereunder shall be tested prior to Delivery to determine compliance with the Specifications, and [* * *]. Testing will include reasonable regression and interaction testing and load, unit, and integration testing when applicable.

 

  h. All warranties will survive for the specific term indicated and shall survive inspection, Acceptance, payment and use.

 

  i. If at any time during the warranty period for Material or Services AT&T or its customer believes there is a breach of any warranty, AT&T or its customer will notify Supplier setting forth the nature of such claimed breach. Supplier shall promptly investigate such claimed breach and shall either (1) provide information satisfactory to AT&T that no breach of warranty in fact occurred or (ii) at no additional charge to AT&T, promptly take such action as may be required to correct such breach. If the required corrective action is to re-perform the Services and/or repair the Material, and if Supplier fails or refuses to make such repairs and/or re-perform such Services, then, in addition to any remedies, Supplier shall provide a full refund of any amounts paid for such Material and Services.

 

  j. If a breach of warranty has not been corrected within [* * *], AT&T may Cancel the applicable Order.

 

  k. The warranties extended to AT&T are in addition to any warranty extended directly to AT&T’s customer in the section entitled “Supplier’s EULA, Warranty Statement, and Maintenance Agreement” AT&T’s Customer may also enforce warranties as provided in that Section.

 

  l.

WITHOUT LIMITING ANY SUPPLIER OBLIGATION SET FORTH HEREIN, EXCEPT AS SPECIFIED IN THIS AGREEMENT OR AN ORDER, WITH RESPECT TO WORK PROVIDED HEREUNDER BY SUPPLIER, ALL

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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  EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS, AND WARRANTIES INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT ARE HEREBY EXCLUDED TO THE EXTENT ALLOWED BY APPLICABLE LAW AND ARE EXPRESSLY DISCLAIMED BY SUPPLIER.

 

4.0 Special Terms

 

  4.1 Restricted Activities

 

  a. Supplier represents and warrants that none of the Services performed by Supplier, its subcontractors, and each of their employees and/or temporary workers, contractors, vendors and/or agents who perform Services for, on behalf of, and/or through AT&T (for the purpose of this clause “Supplier”) under this Agreement involves, nor shall involve any of the following activities:

 

  1. The collection, storage, handling, or disposal of AT&T Information;

 

  2. Supplier-offered or -supported AT&T branded services using non-AT&T network and any systems, applications, and network elements, and the information stored, transmitted, or processed with these resources in conjunction with supporting AT&T and/or used by Supplier in fulfillment of its obligations under this Agreement (“Information Resources”);

 

  3. Connectivity to AT&T non-public networks and Information Resources;

 

  4. Custom software development or software implementation; or

 

  5. Website hosting and development for AT&T and/or AT&T’s customers.

 

  b. Supplier shall indemnify and hold AT&T harmless for any and all of Supplier’s breach of this clause. Additionally, any breach of this clause shall be deemed a material breach of the Agreement.

 

  4.2 Background Checks:

Notwithstanding anything else stated below, the following section shall apply only to the extent an Order requires that Supplier perform Services on AT&T or Customer physical premises:

 

  a. Supplier, with respect to the following requirements in this Section (collectively, “Background Checks”) and subject to any federal, state, or local laws, rules or regulations which may limit any Supplier action otherwise required by this section, (i) shall make commercially reasonable and legally permitted efforts, including checking the background, verifying the personal information [* * *] determine and verify all information necessary to represent and warrant to AT&T that no Supplier employee, [* * *] (“Supplier Person”) who Supplier proposes to have perform any Service that permits physical access to AT&T ‘s or its Customer’s premises (“Access”) at any time during the Term, [* * *] Supplier shall comply with the obligations of subsections (b) and (c) above through the use of a third party service which shall perform a review of applicable records [* * *] unless a shorter period is required by any federal, state, or local law; all compliance with this section shall be reimbursable and expenses to be covered by AT&T and/or the Customer.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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  b. Supplier acknowledges and agrees that it is Supplier’s sole and exclusive responsibility to determine whether a Supplier Person with a Conviction should be denied Access during the Term under the terms of this Agreement and in compliance with all federal, state, and local laws, unless an exception is granted by AT&T under paragraph e of this Section,

 

  c. Supplier represents and warrants to AT&T that, to the best of its knowledge, no Supplier Person has (i) falsified any of his or her Identification Credentials, or (ii) failed to disclose any material information in the hiring process relevant to the performance of any Service. Supplier shall not knowingly permit any Supplier Person who has falsified such Identification Credentials or failed to disclose such information to perform any Service that permits Access.

 

  d. The following definitions apply:

 

    “Identification Credentials” includes, with respect to each Supplier Person, his or her Social Security number, driver’s license, educational credentials, employment history, home address, and citizenship indicia.

[* * *]

 

  e. The failure of Supplier to comply with the requirements of this Section, and/or if any Person who fails such Background Check or who, to Supplier’s knowledge, has falsified Identification Credentials does perform any Service that permits such Access, shall each be considered a material breach of this Agreement. Notwithstanding any of the foregoing, exceptions for individual Supplier Persons may be granted by AT&T on a case-by-case basis.

 

  4.3 Change Notices.

Notwithstanding the forgoing, the term “Material” as used in this section 4.3 shall specifically exclude any Standard Software:

 

  a. Supplier agrees to notify AT&T, in advance, of any change to be made in the Material furnished in accordance with the Specifications, Software related Documentation and/or Documentation that would materially and adversely impact upon either reliability or the form, fit or function of the Material.

 

  b. In order for AT&T to review such Material changes, a minimum of [* * *] advance notice before installation in any AT&T Customer location will be required except for those cases where an extremely unsatisfactory condition requires immediate remedial action. The final classification of any Material change proposed by Supplier will be by mutual agreement between Supplier and AT&T.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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  c. In the event that AT&T and Supplier fail to reach agreement on any such change in Material proposed by Supplier, AT&T will have the right, without penalty, to Terminate any or all unfulfilled Orders for Material affected by such change(s) proposed or issued by Supplier.

 

  4.4 Continuing Availability

 

  a. [* * *]

 

  b. With respect to any Material that is hardware, if Supplier fails or is unable to supply such spare parts or obtain another source of supply for AT&T, then such inability shall be considered noncompliance with this Section and, in addition to whatever other rights and remedies AT&T may have at law or in equity, Supplier shall be obligated to provide AT&T, without obligation or charge, the “technical information” or any other rights required so that AT&T can obtain such spare parts from other sources.

 

  c. The “technical information” includes, by example and not by way of limitation:

 

  1. manufacturing drawings and Specifications of all Material;

 

  2. manufacturing drawings and Specifications covering special tooling, raw materials, component parts, and the operation thereof;

 

  3. a detailed list of all commercially available parts and components purchased by Supplier, disclosing the part number, name, and location of the Supplier and price lists for the purchase.

 

  d. Supplier shall provide AT&T advance written notification no later than [* * *] prior to the discontinuance of the manufacture or the provision of any Material or Service,

 

  e. [* * *]

 

  1. [* * *]

 

  2. [* * *]

 

  3. [* * *]

 

  4.5 Customer - Information

 

  a. As between Supplier and AT&T, title to all Customer Information and customer proprietary network information (“CPNI”) (as that term is defined in Section 222 of the Communications Act of 1934, 47 U.S.C. 222, as amended (“Section 222”)) shall be in AT&T. Except as otherwise provided herein, no license or rights to any Customer Information are granted to Supplier hereunder. For clarity, Customer Information specifically excludes any information learned by Supplier from other means (outside of AT&T’s or its Affiliates’ disclosure).

 

  b.

Supplier acknowledges that Customer Information received may be subject to certain privacy laws and regulations and requirements, including requirements of

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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  AT&T provided to Supplier. Supplier shall consider Customer Information to be private, sensitive and confidential. Accordingly, with respect to Customer Information, Supplier shall comply with all applicable privacy laws and regulations and such requirements, including, but not limited to, the CPNI restrictions contained in Section 222. Accordingly, Supplier shall:

 

  a. not use any CPNI to market or otherwise sell products to AT&T’s customers, except to the extent necessary for the provision of the Materials or performance of Services for AT&T or as otherwise approved or authorized by AT&T in this Agreement or in writing;

 

  b. make no disclosure of Customer Information to any party other than AT&T or the applicable Customer, except to the extent necessary for the provision of the Materials or performance of Services for AT&T or the applicable Customer or except such disclosure required under force of law; provided that Supplier shall provide AT&T with notice immediately upon receipt of any legal request or demand by a judicial, regulatory or other authority or third party to disclose or produce Customer Information; Supplier shall furnish only that portion of the Customer Information that Is legally required to furnish and shall provide reasonable cooperation to AT&T should AT&T exercise efforts to obtain a protective order or other confidential treatment with respect to such Customer Information;

 

  c. use reasonable measures, such as flagging, to identify AT&T’s Customer Information when Supplier incorporates any of AT&T’s Customer Information into any database other than a database maintained exclusively for the storage of AT&T’s Customer Information;

 

  d. not incorporate any data from any of Supplier’s other customers, including Affiliates of AT&T, into AT&T’s customer database;

 

  e. make no use whatsoever of any Customer Information for any purpose except to provide the Materials and Services in compliance with the terms of this Agreement;

 

  f. make no sale, license or lease of Customer Information to any other party;

 

  g. restrict access to Customer Information to only those employees of Supplier that require access in order to provide the Materials or perform Services under this Agreement;

 

  h. prohibit and restrict access or use of Customer Information by any of Supplier’s other customers, Supplier’s Affiliates, or third parties except as may be agreed otherwise by AT&T or the applicable Customer;

 

  i. promptly return all Customer Information to AT&T upon expiration, Termination or Cancellation of this Agreement or applicable schedule or Order, unless expressly agreed or instructed otherwise by AT&T; and

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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  j. immediately notify AT&T upon Supplier’s awareness of (i) any breach of the above-referenced provisions, (ii) any disclosure (inadvertent or otherwise) of Customer Information to any third party not expressly permitted herein to receive or have access to such Customer Information, or (iii) a breach of, or other security incident involving, Supplier’s systems or network that could cause or permit access to Customer Information inconsistent with the above-referenced provisions, and such notice shall include the details of the breach, disclosure or security incident. Supplier shall fully cooperate with AT&T in determining, as may be necessary or appropriate, actions that need to be taken including, but not limited to, the full scope of the breach, disclosure or security incident, corrective steps to be taken by Supplier, the nature and content of any customer notifications, law enforcement Involvement, or news/press/media contact etc., and, except as may be required by any law, rule or regulation, Supplier shall not communicate directly with any AT&T customer concerning the foregoing without AT&T’s consent, which such consent shall not be unreasonably withheld.

 

  k. For the avoidance of any doubt, as between AT&T and Supplier, Customer Information is the information of AT&T, the forgoing is not intended to prevent Supplier from performing its obligations in connection with this Agreement or the EULA or Customer’s use of Standard Software.

 

  l. Notwithstanding this Section or any other provision of this Agreement, including Section 3.17 (“Information”), Supplier may retain, use and disclose aggregate customer data, where no personally identifiable information of any Customer or its employees or agents is contained in or may be derived from such aggregate customer data, and such data is not disclosed in any way that could identify such data as relating solely to AT&T’s Customers hereunder or Services performed for AT&T.

 

  4.6 Dispute Resolution

 

  a.

If the Parties are unable promptly to resolve a dispute informally or by mediation, then, except for a breach (or alleged breach) of the obligations set forth in the sections entitled “Information”, “Ownership of Work Product”, “Publicity”, and “Infringement”, and without limiting either Party’s right to seek appropriate injunctive relief, the Party alleging a material breach (the “Moving Party”) may initiate arbitration by providing the other Party written notice of its intent to arbitrate. If the Parties are unable to agree upon an arbitrator within three (3) business days of the Moving Party’s written notice to arbitrate, the Moving Party may request the American Arbitration Association (“AAA”) to appoint an arbitrator. The AAA shall select an arbitrator who can promptly proceed with and strive to conclude the arbitration as specified herein. If a dispute is submitted to an arbitrator, it shall be finally resolved through binding arbitration in Dallas, Texas, according to the Commercial Arbitration Rules of the AAA, except as modified herein. The award rendered by the arbitrator shall be final and binding on the Parties and shall be deemed enforceable in any court having jurisdiction

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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  thereof. The arbitration shall be heard by a single arbitrator who shall by training, education, or experience have knowledge of the general subject matter of this Agreement. The arbitrator shall have only the power to award damages, injunctive relief and other remedies to the extent the same would be available in a court of law having jurisdiction of the matter, except that the arbitrator shall not have the power to vary the provisions of this Agreement. The arbitrator shall promptly commence the arbitration proceeding with the intent to conclude the proceedings and issue a written decision stating in reasonable detail the basis for the award, which must be supported by law and substantial evidence, as promptly as the circumstances demand and permit, but generally no later than ten (10) weeks after the arbitrator’s appointment. Each Party acknowledges that it is giving up judicial rights to a jury trial, discovery and most grounds for appeal under the foregoing provision.

 

  b. The prevailing Party shall be entitled to recover from the non-prevailing Party the reasonable attorneys’ fees, expenses and costs incurred by the prevailing Party in any arbitration.

 

  c. No provision of this Section shall limit the right of any Party to exercise its rights of setoff. The exercise of a remedy does not waive the right of either Party to resort to arbitration.

 

  d. During dispute resolution proceedings, including arbitration, the Parties shall continue to perform their obligations under this Agreement, except for those obligations directly related to the dispute at issue.

 

  4.7 Intentionally Left Blank

 

  4.8 Independent Contractor

Supplier hereby represents and warrants to AT&T that:

 

  a. Supplier is engaged in an independent business and will perform all obligations under this Agreement as an independent contractor and not as the agent or employee of AT&T;

 

  b. Supplier’s personnel performing Services shall be considered solely the employees of Supplier and not employees or agents of AT&T;

 

  c. Supplier has and retains the right to exercise full control of and supervision over the performance of the Services and full control over the employment, direction, assignment, compensation, and discharge of all personnel performing the Services;

 

  d.

Supplier is solely responsible for all matters relating to compensation and benefits for all of Supplier’s personnel who perform Services. This responsibility includes (i) timely payment of compensation and benefits, including, but not limited to, overtime, medical, dental, and any other benefit, and (ii) all matters relating to

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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  compliance with all employer obligations to withhold employee taxes, pay employee and employer taxes, and file payroll tax returns and information returns under local, state and federal income tax laws, unemployment compensation insurance and state disability insurance tax laws, social security and Medicare tax laws, and all other payroll tax laws or similar laws with respect to all Supplier personnel providing Services;

 

  e. Supplier shall indemnify, hold harmless and defend AT&T from all Losses related to Supplier’s failure to comply with the immediately preceding paragraph in accordance with the Section entitled “Indemnity.”

 

  4.9 Insignia

 

  a. Upon agreement in an Order, certain of AT&T’s trademarks, trade names, insignia, symbols, decorative designs, or other similar items (hereinafter “Insignia”), shall be properly affixed by Supplier to the Material (other than Standard Software) furnished at no additional cost to AT&T, except as provided in the Order. Such Insignia shall not be affixed, used, or otherwise displayed on the Material without AT&T’s written approval. The manner in which such Insignia will be affixed must be approved in writing by AT&T.

 

  b. Supplier agrees to remove, at no additional cost to AT&T, all Insignia from Material not meeting AT&T’s requirements. Supplier agrees to indemnify, hold harmless and defend AT&T from any Loss in connection with Supplier’s failure to remove such Insignia in accordance with the Section entitled “Indemnity.” This Section will in no way alter or modify Supplier’s obligations under this Agreement regarding protection of AT&T’s confidential Information.

 

  4.10 Maintenance Resale

Where Maintenance Services are resold by AT&T as indicated in an Order, they shall be supplied in accordance with Supplier’s then-current terms for Maintenance Services, the current terms of which are attached as Appendix R3. Supplier shall provide AT&T [* * *] written notice before renewal period with any changes to the terms of the then-current Maintenance Services. Supplier’s Maintenance fee shall be that specified in the applicable Order. AT&T may Terminate any such Maintenance Services (purchased separately and not as a part of a subscription license) upon [* * *] notice to Supplier. if AT&T terminates any Maintenance Services, any Maintenance Services charges that AT&T has paid in advance shall be promptly refunded to AT&T on a prorated basis.

 

  4.11 Monthly Order & Shipment Reports

During the term hereof, Supplier agrees to render monthly Order and shipment reports. The report shall be in a form similar to Appendix T that indicates the total dollars paid to Supplier by AT&T for the applicable month, and any additional information so required by AT&T. Supplier shall provide the report on or before the fifteenth (15th) working day of the succeeding month, and shall mail the report to AT&T at the address specified in the Section, Notices.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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  4.12 Part 68 Compliance

To the extent Material is to be furnished by Supplier that requires compliance with Part 68 of the FCC Rules and Regulations as indicated in an Order under the Special Terms and Conditions, the following section shall apply:

When Material furnished under this Agreement is subject to Part 68 of the Federal Communications Commission’s Rules and Regulations (“FCC Rules and Regulations”) as may from time to time be amended, Supplier warrants that such Material complies with Part 68 of such FCC Rules and Regulations, including, but not limited to, all labeling and customer instruction requirements, as well as conformity to technical criteria. Supplier agrees to indemnify and hold AT&T harmless from and against any liability in connection with Supplier’s noncompliance with Part 68 of the FCC Rules and Regulations, including Supplier’s failure to submit its product for certification of technical conformity. Supplier shall, at its expense, defend AT&T, at AT&T’s request, against such liability; provided, however, that Supplier shall (i) keep AT&T fully informed as to the progress of such defense, and (ii) afford AT&T, at its own expense, an opportunity to participate on an equal basis with Supplier in such defense.

 

  4.13 Plant and Work Rules

Supplier will ensure that its employees and agents will, while on the premises of AT&T or any Customer premises, while performing subcontracted Services under this agreement for AT&T, perform such Services in conformance with all AT&T rules and policies (including its “Code of Business Conduct”, a copy of which is available upon request, which prohibits the possession of any weapon or implement which might be used as a weapon on AT&T properties) and the rules and policies of the applicable Customer with whom AT&T is the prime contractor, as previously provided to Supplier. AT&T will have the right to have the Supplier personnel removed and replace Supplier Personnel who in AT&T’s opinion are not conforming to AT&T’s or its Customer’s rules or policies. In addition, Supplier agrees that, where required by government regulations, it will submit satisfactory clearance from the U. S. Department of Defense and/or other federal or state authorities concerned.

 

  4.14 Radio Frequency Energy Standards

 

  a. Where relevant, Material furnished in connection with this Agreement will comply with the requirements of Telcordia Technologies, Inc. document GR-1089-CORE, Issue 2, Part 3, Electromagnetic Interference, issued February 1999, as may be amended from time to time, including, but not limited to, those Sections concerning the labeling of such Material and the suppression of radio frequency and electromagnetic radiation to specified levels. Should the Material generate harmful interference to radio communications, Supplier shall promptly provide to AT&T information relating to methods of suppressing such interference. In the event such interference, in AT&T’s judgment, cannot reasonably be suppressed, then AT&T may return the Material and obtain a full refund of the price paid for such Material.

 

  b. Nothing in this Section shall be deemed to diminish or otherwise limit Supplier’s obligations or AT&T’s rights, including those specified in the Warranty Section of this Agreement.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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  4.15 Reimbursable Expenses

AT&T is not responsible for any travel, meal or other business related expense incurred by Supplier whether or not incurred in its performance of its obligations under this Agreement, unless reimbursement of expenses is expressly authorized in this Agreement or an Order or SOW pursuant to this Agreement. If reimbursement of expenses is so authorized, in order to be reimbursable, each and every such expense must comply with the requirements of AT&T’s Vendor Expense Policy attached hereto and incorporated herein as Appendix Z. Supplier must provide in a timely manner receipts and other documentation as required by the Vendor Expense Policy and such additional documentation or information requested by AT&T to substantiate expenses submitted by Supplier for reimbursement.

 

  4.16 Shipping and Packing

 

  a. Unless the Parties otherwise agree, all Material shipped shall be packed and marked by Supplier at no additional charge to AT&T and in accordance with all laws and regulations, transportation industry standards, the requirements specified in Subsection b., and the applicable Order. Software shall be electronically delivered to the Customer directly unless specified otherwise in the applicable Order

 

  b. With respect to Material that is to be shipped and not electronically delivered, Supplier shall (i) when practical ship Orders complete, provided Supplier may ship Material in partial shipments with prior approval of AT&T; (ii) ship to the destination in the Order; (iii) comply with AT&T’s shipping instructions specified in the Order; (iv) enclose a packing memorandum with each shipment and, when more than one package Is shipped, identify the package containing such packing memorandum; (v) mark AT&T’s Order number and product on all packages, shipping papers and subordinate documents; (vi) list basic unit and part number when required by AT&T in the Order; (vii) if applicable, consolidate multiple Orders as one shipment and (viii) provide and state on the bill of lading the number of pieces, weight, freight classification, and carrier’s tariff reference number for each individual Order.

 

  4.17 Statement of Work for Subcontracted Services.

The following section shall NOT apply to orders for Standard Software or Maintenance Services: At any time during the term of this Agreement, AT&T may request Supplier to submit a bid to act as a subcontractor to provide Work that is not contemplated under this Agreement under a particular prime contract between AT&T and a customer of AT&T. If Supplier desires to do so and thereafter AT&T selects Supplier, the Parties shall enter into a separate, detailed statement of work which is executed by both Parties (“Statement of Work” or “SOW”), which shall be referenced in or attached to an Order. Each Statement of Work shall set forth the scope of such Work to be provided, the compensation to be paid to Supplier, and other applicable Special

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Terms and Conditions, including any criteria and procedures for Acceptance of such Work. Following receipt of an Order executed by the Parties, Supplier shall perform such subcontract Work for the particular prime contract in accordance with the provisions of the Order and the Statement of Work.

 

  4.18 Suppliers EULA Materials Warranty and Maintenance Agreement

 

  a. For purposes of AT&T’s distribution of Supplier’s licensed Material, Supplier’s warranties, and Supplier’s maintenance agreements, Supplier agrees to provide AT&T’s Customers with copies of any EULA, Materials Warranty, and standard Maintenance Services agreement authorized or required by Supplier or its original equipment manufacturer or licensor. For reference, a copy of the current version of the EULA is attached hereto as Appendix R1 a copy of the current version of the Materials Warranty is attached hereto as Appendix R2, and a copy of the current version of the standard Maintenance Services Agreement is attached hereto as Appendix R3. Supplier shall also maintain copies of its EULA, Materials Warranty, and Standard Maintenance Services agreement at a secure location on the Worldwide Web accessible by pass code, and shall maintain a web link to enable AT&T’s customers to access such agreements via of the Internet, provided such terms shall be subject to confidentiality obligations and only redistributed subject to the confidentiality terms of this Agreement. [* * *]

 

  b. Supplier further agrees that it will be Supplier’s responsibility to include a copy of its Materials Warranty and EULA when the Materials are shipped or Software is delivered electronically to AT&T’s end-purchaser, together with instructions directing the AT&T Customer:

 

  1. To read the EULA prior to opening the Software package (if shipped) or accepting electronic delivery of the Software.

 

  2. That the breaking of the seal of the software package or acceptance of electronically delivered software constitutes agreement with and acceptance of the terms and conditions of the EULA.

 

  c. AT&T will not be a party to any such EULA or maintenance services agreement, nor to any Materials Warranty, and the obligations of all such EULA, Materials Warranties, and maintenance services agreements shall flow directly from Supplier to AT&T’s customer. If Material is ever provided to AT&T for redelivery to Customer, ATT will follow section b above. AT&T will have no other obligations with respect to the licensing of Software or to the warranting of any Materials or Services, other than those set forth in this Section. However, AT&T and not Supplier shall invoice AT&T’s customer for any payments that may become due from customer, and AT&T and not Supplier shall collect and receive payments from AT&T’s customer on account of any such invoice. Any other obligations will be strictly between Supplier and AT&T’s customer as set forth in the EULA, Materials Warranty, and maintenance services agreements between them.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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  d. Supplier shall indemnify, hold harmless, and defend AT&T harmless from and against Loss in connection with, arising out of, or resulting from any Claim, as provided in the Sections entitled “Indemnity” and “Infringement”.

 

  e. AT&T agrees to promptly notify Supplier of any Claim and cooperate with Supplier, upon request and at Supplier’s expense, as provided in the Section entitled “Indemnity”.

 

  4.19 Technical Support

Supplier will identify and provide, at no additional cost to AT&T:

 

  a. Access to a pre-sales engineering team as mutually agreed by the parties that will support AT&T with quoting for the Material and Services provisioned under this Agreement,

 

  b. Certain mutually agreed upon training to AT&T’s sales force relating to Standard Software and features, functionality, and error corrections (such as bug fixes) supplied to Customers hereunder,

 

  c. From time to time during the term as mutually agreed to by the Parties, provide AT&T use of the Standard Software, subject to the terms and conditions of the EULA (except that the “Warranty”, “Indemnity”, “Governing Law”, “Information”, Limitation of Damages” and “Infringement” Sections of this Agreement shall apply to the extent inconsistent with the EULA), for an evaluation period agreed to by the Parties so that AT&T personnel may test and evaluate Standard Software, including provision of telephone assistance to assist with installation, operation, maintenance and problem resolution during such evaluation period; such use to be strictly limited to such evaluation and testing purposes, and

 

  d. assistance as mutually agreed by the Parties to engage Supplier’s local and channel sales teams to work In conjunction with AT&T’s sales force.

The availability or performance of this technical support will not be construed as altering or affecting Supplier’s obligations as set forth in the Warranty Section or as provided elsewhere in this Agreement. Supplier will provide to AT&T, and keep current, an escalation document that includes names, titles and telephone numbers, including after-hours telephone numbers, of Supplier personnel responsible for providing technical support to AT&T Customers. Supplier will maintain a streamlined escalation process to speed resolution of reported problems by Customers.

 

  4.20 Trademarks, Trade Names and Copyrights

 

  a.

In the promotion of its business, during the term of this Agreement, AT&T may advertise the availability of Material purchased from Supplier, provided Supplier shall first be provided an opportunity to review the promotional material and provide any reasonable corrections as needed, any such response not to be unreasonably delayed or conditioned. For this purpose, Supplier grants AT&T a non-exclusive, royalty-free, limited license to use Supplier’s regular trade names

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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  and trademarks (the “Trademarks”) in such advertising, provided that AT&T displays the symbol “ ” adjacent to each unregistered Trademark and “®” adjacent to each registered Trademark the first time such Trademark is used. Supplier must advise AT&T in writing as to the appropriate symbol to use and its applicable registered and unregistered Trademarks. AT&T agrees to retain Supplier’s legends, Trademarks, logos, tags, proprietary notices and other identifying marks on all Material and promotional literature relating thereto supplied by Supplier hereunder and will not use Supplier’s corporate name, Trademarks or copyright legends in connection with any products or material not provided by Supplier or in any way which might result in confusion as to Supplier and AT&T being separate and distinct entities.

 

  b. AT&T acknowledges and agrees that Supplier is the exclusive owner of its Trademarks and that the use thereof hereunder will not create in AT&T any right, title or interest therein or thereto and all goodwill associated with such use shall inure to the benefit of Supplier.

 

  4.21 Training Consulting Marketing Sales

 

  a. Supplier shall provide at no additional cost reasonable training and technical support materials to AT&T’s product marketing and sales personnel to enable such personnel to effectively sell Material, licenses, and Services available under this Agreement. In addition Supplier share marketing collateral and market intelligence with AT&T to support development of Supplier product offerings.

 

  b. AT&T may reproduce any training material provided by Supplier for the purpose of training AT&T’s personnel. Any such reproduction shall include any copyright or similar proprietary notices contained in the items being reproduced.

 

  4.22 Work Done by Others

If any part of the Material or Services provided under this Agreement is dependent upon work done by others, Supplier shall inspect and promptly report to AT&T any defect that renders such other work unsuitable for Supplier’s proper performance. Supplier’s silence shall constitute Supplier’s understanding and belief that performance of the Work will comply with the requirements of this Agreement. Supplier shall be entirely responsible for all persons furnished by Supplier working in harmony with all others when working on AT&T’s premises or at any other location while performing subcontracted Services under this agreement for AT&T.

 

5.0 Execution of Agreement

 

  5.1 Transmission of Original Signatures and Executing Multiple Counterparts

Original signatures transmitted and received via facsimile or other electronic transmission of a scanned document, (e.g., pdf or similar format) are true and valid signatures for all purposes hereunder and shall bind the parties to the same extent as that of an original signature. This Agreement may be executed in multiple counterparts, each of which shall be deemed to constitute an original but all of which together shall constitute only one document.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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THIS AGREEMENT CONTAINS A BINDING ARBITRATION

PROCEDURE WHICH MAY BE ENFORCED BY THE PARTIES.

IN WITNESS WHEREOF, the Parties have caused this Agreement to be executed as of the date the last Party signs.

 

Mobile Iron, Inc.     AT&T Services, Inc.
By:  

/s/ Robert B. Tinker

    By:  

/s/ Anthony Cohen

Printed Name:  

Robert B. Tinker

    Printed Name:  

Anthony Cohen

Title:  

CEO

    Title:  

Sr. Contract Manager

Date:  

April 22, 2010

    Date:  

April 22, 2010

 

/s/ Jeff Ratzlaff
JEFF RATZLAFF
BUSINESS DEVELOPMENT
April 22, 2010

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Appendices

Appendix A - Description of Supplier’s Material and/or Services

Supplier shall provide the following Material and Services:

 

     Description of Supplier’s Material and/or Services
Software SKU Number    Description
MI-IPHONE-IP-12    MobileIron iPhone for Enterprise Subscription - 12 month term
MI-IPHONE-IP-24    MobileIron iPhone for Enterprise Subscription - 24 month term
MI-IPHONE-IP-36    MobileIron iPhone for Enterprise Subscription - 36 month term
MI-AM-ANY-12    MobileIron Advanced Management Subscription - 12 month term
MI-AM-ANY-24    MobileIron Advanced Management Subscription - 24 month term
MI-AM-ANY-36    MobileIron Advanced Management Subscription - 36 month term
MI-INTEL-ANY-12    MobileIron Intelligence Subscription - 12 month term
MI-INTEL-ANY-24    MobileIron Intelligence Subscription - 24 month term
MI-INTEL-ANY-36    MobileIron Intelligence Subscription - 36 month term
MI-COREBUND-ANY-12    MobileIron Core Bundle Subscription (Advanced Management + Intelligence) - 12 month term
MI-COREBUND-ANY-24    MobileIron Core Bundle Subscription (Advanced Management + Intelligence) - 24 month term
MI-COREBUND-ANY-36    MobileIron Core Bundle Subscription (Advanced Management + Intelligence) - 36 month term
MI-OTHERSUB-ANY-NA    MobileIron Other Subscriptions
MI-IPHONE-IP-PERP    MobileIron iPhone for Enterprise Software License
MI-AM-ANY-PERP    MobileIron Advanced Management Software License
MI-INTEL-ANY-PERP    MobileIron Intelligence Software License
MI-COREBUND-ANY-PERP    MobileIron Core Bundle Software License (Advanced Management + Intelligence)
MI-OTHER-ANY-PERP    MobileIron Other Perpetual Software Licenses
Services and Accessories SKU Number
Ml-VAPPL-ANY    MobileIron Smartphone Management Virtual Appliance
Ml-VAPPLSENTRY-ANY    MobileIron Sentry Virtual Appliance
MI-CUSTCARE-ANY    MobileIron Annual Standard Maintenance and Support
MI-TRN-ANY    MobileIron QuickStart Web-based Training (6 hours)
MI-PS-ANY    Professional Services (please ask for a project-specific quote)

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Appendix B - Supplier’s Price(s)

Supplier shall provide the Material and related Services, if any, including any applicable deliverables, for the following prices:

Supplier’s Prices

 

Software SKU Number    Description    Price ($US) per registered device
MI-IPHONE-IP-12    MobileIron iPhone for Enterprise Subscription - 12 month term      [* * *]       [* * *]
MI-IPHONE-IP-24    MobileIron iPhone for Enterprise Subscription - 24 month term      [* * *]       [* * *]
MI-IPHONE-IP-36    MobileIron iPhone for Enterprise Subscription - 36 month term      [* * *]       [* * *]
MI-AM-ANY-12    MobileIron Advanced Management Subscription - 12 month term      [* * *]       [* * *]
MI-AM-ANY-24    MobileIron Advanced Management Subscription - 24 month term      [* * *]       [* * *]
Ml-AM-ANY-36    MobileIron Advanced Management Subscription - 36 month term      [* * *]       [* * *]
MI-INTEL-ANY-12    MobileIron Intelligence Subscription - 12 month term      [* * *]       [* * *]
MI-INTEL-ANY-24    MobileIron Intelligence Subscription - 24 month term      [* * *]       [* * *]
MI-INTEL-ANY-36    MobileIron intelligence Subscription - 36 month term      [* * *]       [* * *]
MI-COREBUND-ANY-12    MobileIron Core Bundle Subscription (Advanced Management + Intelligence) - 12 month term      [* * *]       [* * *]
MI-COREBUND-ANY-24    MobileIron Core Bundle Subscription (Advanced Management + Intelligence) - 24 month term      [* * *]       [* * *]
MI-COREBUND-ANY-36    MobileIron Core Bundle Subscription (Advanced Management + Intelligence) - 36 month term      [* * *]       [* * *]
MI-OTHERSUB-ANY-NA    MobileIron Other Subscriptions      
MI-IPHONE-IP-PERP    MobileIron iPhone for Enterprise Software License      [* * *]       [* * *]
MI-AM-ANY-PERP    MobileIron Advanced Management Software License      [* * *]       [* * *]
MI-INTEL-ANY-PERP    MobileIron Intelligence Software License      [* * *]       [* * *]
MI-COREBUND-ANY-PERP    MobileIron Core Bundle Software License (Advanced Management + Intelligence)      [* * *]       [* * *]
MI-OTHER-ANY-PERP    MobileIron Other Perpetual Software Licenses      
Services and Accessories SKU Number    Price ($US)       
MI-VAPPL-ANY    MobileIron Smartphone Management Virtual Appliance    $ —         per virtual appliance
MI-VAPPLSENTRY-ANY    MobileIron Sentry Virtual Appliance    $ —         per virtual appliance
Ml-CUSTCARE-ANY    MobileIron Annual Standard Maintenance and Support      [* * *]       per year on perpetual license list price. required for perpetual licenses while in use
MI-TRN-ANY    MobileIron QuickStart Web-based Training (6 hours)      [* * *]       per QuickStart program
MI-PS-ANY    Professional Services (please ask for a project-specific quote)      [* * *]       per project

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Appendix B1 - Suppliers Discount Schedule

Supplier shall provide the Material and related Services, if any, including any applicable deliverables, for the prices listed in Appendix B, less the following discounts:

Supplier’s Discount Schedule

[* * *] discount for Software SKUs

[* * *] discount for Services and Accessories SKUs

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Appendix C - Specifications

AT&T’s Specifications and business requirements include:

AT&T’s Specifications and business requirements shall be provided in each Statement of Work or Order.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Appendix D - Acceptance Letter

[            , 200    ]

[Name]

[Supplier Name]

[Address]

[City], [State] [Zip]

Attn:

In accordance with Section Delivery, Performance, and Acceptance of Agreement [Agreement No.] , between [Supplier Name] and AT&T, effective [Effective Date] , the undersigned accepts the Material and/or Services described on Order [Order No.] to the above-mentioned Agreement as of [Date of Acceptance] .

 

AT&T Services, Inc.
By:  

 

 

Print Name
Title:  

 

Date:  

 

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Appendix E - Supplier’s Notice of Completion

AT&T

[Street Address]

[City, State, Zip]

Attn:

[Supplier Name] hereby informs you that as of [Date of Completion] , we have completed Delivery as required under our Agreement [Agreement No.] . Upon receipt of this Notice, your Acceptance Test Period will commence.

 

[Supplier Name]
Signed:  

 

Printed Name:  

 

Title:  

 

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Appendix G - Intentionally Omitted

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Appendix H - Intentionally Omitted

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Appendix J - Order

Order

This Order is by and between Mobile Iron, Inc., a Delaware corporation (“Supplier”) and AT&T Services, Inc., a Delaware corporation (“AT&T”), and shall be governed pursuant to the terms and conditions of Agreement Number 20100106.054. Any terms and conditions in this Order that modify or change the terms and conditions of Agreement Number 20100106.054 shall apply to this Order only.

 

1. Description of Material and/or Services :

Supplier shall provide [fill in what Supplier will provide and reference the Appendix that describes the applicable Material or Services].

 

 

2. Duration of Order :

[State the term required to perform Services.]

 

 

3. Personnel to Perform the Services :

[State whether there is any specific personnel required to perform Services.]

 

 

4. Location :

[Fill in where Services will be performed or Material will be shipped.]

 

 

5. Prices :

[State the applicable price or reference the Appendix that states the applicable price.]

 

 

6. Payment :

[Payments must be linked to milestones; for instance, delivery of Material or performance of Service, or reference Agreement as appropriate.]

 

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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7. Invoices/Billing Information :

Invoices and billing Information are to be sent:

 

To:  

 

  

 

  

 

  

 

8. Project Manager/Point of Contact :

The project manager and/or point of contact shall be:

 

 

 

 

 

 

 

9. Name of Affiliate Ordering Services :

 

 

  

 

  

 

  

10. Original signatures transmitted and received via facsimile or other electronic transmission of a scanned document, (e.g., .pdf or similar format) are true and valid signatures for all purposes hereunder and shall bind the parties to the same extent as that of an original signature. This Agreement may be executed in multiple counterparts, each of which shall be deemed to constitute an original but all of which together shall constitute only one document.

IN WITNESS WHEREOF , the Parties have caused this Order to be executed as of the date the last Party signs.

 

Mobile Iron, Inc.     AT&T Services, Inc.
By:  

 

    By:  

 

Printed Name:  

 

    Printed Name:  

 

Title:  

 

    Title:  

 

Date:  

 

    Date:  

 

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Appendix R1 - End User License Agreement

Mobile Iron, Inc.

End User Agreement

THIS DOWNLOAD CONTAINS COMPUTER PROGRAMS, DOCUMENTATION AND OTHER PROPRIETARY MATERIAL THAT BELONG TO MOBILEIRON INC. (“ MOBILEIRON ”) AND ITS LICENSORS AND ARE SUBJECT TO THIS END USER AGREEMENT (“ AGREEMENT ”).

BY CLICKING ON THE “ ACCEPT ” BUTTON, OR WHEN YOU AND/OR THE ENTITY THAT YOU REPRESENT INSTALLS OR OTHERWISE USES ANY PART OF THIS SOFTWARE, (1) YOU ARE REPRESENTING AND WARRANTING (A) THAT YOU HAVE THE AUTHORITY TO BIND CUSTOMER (DEFINED BELOW) AND (B) THAT THE REGISTRATION FORM THAT ACCOMPANIES THIS INSTALLATION AND/OR USE HAS BEEN FULLY AND ACCURATELY COMPLETED AND SUBMITTED AND PROPERLY IDENTIFIES THE CUSTOMER/ENTITY WHO IS TO BE THE LICENSEE HEREUNDER (“ CUSTOMER ”) AND (II) CUSTOMER IS CONSENTING TO BE BOUND BY AND IS BECOMING A PARTY TO THIS AGREEMENT. IF YOU, OR CUSTOMER DO NOT AGREE TO (OR CANNOT COMPLY WITH) ALL OF THE TERMS OF THIS AGREEMENT, (1) CLICK THE “ CANCEL ” BUTTON AND (2) NEITHER YOU NOR THE CUSTOMER WILL BE AUTHORIZED TO USE OR HAVE ANY LICENSE TO USE ANY PART OF THE DOWNLOADS.

IF YOU OR CUSTOMER ARE DEEMED TO HAVE ORDERED THE DOWNLOAD, MOBILEIRON’S ACCEPTANCE IS EXPRESSLY CONDITIONAL ON ASSENT TO THESE TERMS TO THE EXCLUSION OF ALL OTHER TERMS (SPECIFICALLY INCLUDING ANY NEW OR DIFFERENT TERMS CONTAINED IN CUSTOMER’S PURCHASE ORDER; IF THESE TERMS ARE CONSIDERED AN OFFER BY THE CUSTOMER ACCEPTANCE IS EXPRESSLY LIMITED TO THESE TERMS.

NOTWITHSTANDING ANY OF THE FOREGOING, IF CUSTOMER AND MOBILEIRON HAVE EXECUTED A WRITTEN END USER AGREEMENT IN CONNECTION WITH THE DELIVERY OF SOFTWARE PROVIDED HEREUNDER (“ SIGNED LICENSE AGREEMENT ”), THEN THE TERMS OF THE SIGNED LICENSE AGREEMENT SHALL GOVERN AND CONTROL AND THIS AGREEMENT SHALL HAVE NO EFFECT.

CUSTOMER AND MOBILEIRON AGREE AS FOLLOWS:

1. Certain Definitions. For purposes of this Agreement:

Authorized Reseller ” shall mean any authorized reseller of MobileIron Software who validly sells Customer a license to the Software subject to the terms and conditions of this Agreement.

Customer Representatives ” shall mean any employee of Customer or any contractor of Customer whom Customer provides a copy of the Software (or any component thereof) for use on behalf of and for the benefit of the Customer and for Customer’s internal business purposes, subject to all the terms and conditions of this Agreement.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Documentation ” means written and/or electronic user or technical documentation pertaining to the Software which is made available by MobileIron together with the Software.

Invoice ” shall mean the final approved invoice Customer obtains from MobileIron (or its Authorized Reseller) for the licensing of the Software, which invoice shall minimally describe the specific Software licensed, the License Term, the license and support and maintenance fees due (if any), the term of support and maintenance, and the Licensed Device Count.

Licensed Device Count ” shall mean the maximum number of registered devices that Customer may have at anytime which make use of the device Software licensed hereunder; such maximum count to be specified on the relevant Invoice. For the avoidance of doubt, registered devices are those devices which have loaded device Software and which have not been retired (meaning unregistered).

License Term ” means the term of this Agreement as specified in the Invoice; the license term shall commence upon the delivery of the Software and shall be subject to the termination rights specified herein.

Software ” means the computer programs, including any server side, client-side, and/or installer software delivered hereunder, and any Documentation, backup copies and Upgrades and/or modifications to any of the forgoing provided to Customer hereunder.

Upgrades ” shall mean any updates, upgrades, maintenance releases, bug fixes or modified versions of the Software provided to Customer in connection with this Agreement or any Support and Maintenance Services.

MobileIron Hardware ” shall mean any MobileIron branded hardware that MobileIron furnishes to Customers directly or to its Authorized Resellers for distribution to Customer.

2. License. Subject to the terms and conditions of this Agreement, during the Licensed Term, MobileIron grants to Customer (and any Customer Representatives authorized by Customer to use the Software on behalf of Customer in compliance with the terms of this Agreement), a non-exclusive, non-transferable and non-sublicensable license to use the object code form of the Software identified on the Invoice solely for Customer’s internal business purposes, and solely In accordance with the relevant Documentation. Customer shall not and shall not permit any Customer Representatives to use the Software in excess of or beyond the feature set(s), Licensed Term, Licensed Device Count, server counts, site(s), and/or other restrictions/limitations described in the applicable Invoice.

3. Evaluation License and Terms Specific to Evaluation Copies of Software. For any evaluation copies of Software provided to Customer, the following shall apply (notwithstanding any contrary term specified in any other sections of this agreement): (A) unless otherwise specified in the Invoice, the requirement to pay license fees does not apply; and (B) the Software license is limited to the evaluation term permitted by MobileIron (or its Authorized Reseller) and only for the limited purpose of evaluating the Software and establishing Customer’s desire to purchase licenses to Software; and (C) the Software is provided “As Is” without any warranty of any kind; and (D) Customer shall not be entitled to any Support and Maintenance Services or any Upgrades; and (E) MobileIron and/or the Authorized Reseller may terminate the evaluation license with five (5) days notice to Customer and require Customer to promptly return the evaluation copies of the Software and remove all copies of Software from its systems.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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4. Restrictions. Except as otherwise expressly permitted under this Agreement, Customer shall not (and shall not authorize or permit any third party including any Customer Representatives to): (i) copy or use the Software or any portion thereof, except as expressly authorized by this Agreement; (ii) use the Software on unauthorized equipment or products, (iii) modify the Software or create derivative works based upon the Software; (iv) reverse engineer or decompile, decrypt, disassemble or otherwise reduce the Software to human-readable form, except to the extent otherwise expressly permitted under applicable law notwithstanding this restriction; (v) use or permit the Software to be used to perform services for third parties, whether op a service bureau or time sharing basis or otherwise, without the express written authorization of MobileIron; (vi) disclose, provide, or otherwise make available trade secrets contained within the Software in any form to any third party without the prior written consent of MobileIron; (vii) release, publish, and/or otherwise make available to any third party the results of any performance or functional evaluation of the Software without the prior written approval of MobileIron; or (viii) alter or remove any proprietary notices or legends contained on or in the Software. For the avoidance of doubt all restrictions specified herein with respect to Software apply to all components (including Documentation). If the Software makes available cellular tower identification information with associate latitude and longitude location information, Customer agrees that neither it nor its end users will use such latitude and longitude location information to create a latitude/longitude lookup database for cellular towers. There are no implied licenses granted by MobileIron under this Agreement.

5. Support and Maintenance. If Customer has paid MobileIron or an Authorized Reseller the relevant fees to obtain support and maintenance services directly from MobileIron, then subject to the terms and conditions of this Agreement and subject to MobileIron’s then-current standard support and maintenance terms, MobileIron shall provide Customer it’s then current support and maintenance services for the relevant maintenance term. The then-current support and maintenance services terms and conditions are available at http://www.mobileiron.com/support.html; such terms, as modified from time to time, are incorporated herein by reference. For Customer’s who have purchased support and maintenance services from Authorized Reseller (for delivery by such Authorized Reseller and not MobileIron) please contact the Authorized Reseller for terms of support and maintenance services.

6. Tracking; Device Count Increases; Reporting; Invoice. At anytime during the License Term, if Customer learns that the number of devices on which Software is loaded (“Actual Device Count”) exceeds the Licensed Device Count or if Customer wishes to increase the Licensed Device Count, then Customer shall notify MobileIron (or the Authorized Reseller) and pay the incremental license fees due, and after the relevant payment has been received, the Licensed Device Count shall be amended to reflect this change. During the License Term of, Customer shall track the number of active devices onto which the Software is downloaded and, at least ninety (90) days prior to end of each calendar year of the license, Customer will provide MobileIron or its Authorized Reseller (as relevant) a report, which report. shall identify: (i) the total number of active devices onto which the device Software is downloaded as of such date, i.e. the Actual Device Count; (ii) the number of servers onto which the server Software is downloaded; and (iii) any other information reasonably required by MobileIron at the time as it

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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relates to the use of the Software. At any time, Mobile Iron and/or its Authorized Resellers may invoice Customer if it learns of any shortfalls, i.e. that the Licensed Device Count is below the Actual Device Count. Unless otherwise agreed in writing, the fees charged will be based on MobileIron’s then-current price list.

7. Indemnity. Subject to the terms herein, MobileIron, at its own expense, shall defend Customer from any and all third party claims that the Software infringes or violates any third party intellectual property right in the country that Customer purchased a license to Software and MobileIron shall indemnify Customer from any amounts assessed against Customer in a resulting judgment or amounts to settle such claims, provided that Customer: (a) gives MobileIron prompt written notice of any such claim; (b) permits MobileIron to control and direct the defense or settlement of any such claim; and (c) provides MobileIron all reasonable assistance in connection with the defense or settlement of any such claim, at MobileIron’s expense. If Customer’s use of the Software is (or in MobileIron’s opinion is likely to be) enjoined, MobileIron, at its expense and in its sole discretion, may: (i) procure the right to allow Customer to continue to use the Software, or (ii) modify or replace the Software or infringing portions thereof to become non-infringing, or (iii) if neither (i) nor (ii) is commercially feasible, terminate Customer’s right to use the affected portion of the Software and refund any license fees paid by Customer corresponding to such Software, pro-rated over a three (3) year period from delivery (unless the License Term is shorter than three years in which case the prorated period shall equal to the License Term). Notwithstanding the foregoing, MobileIron shall have no obligations under this Section to the extent any infringement claim is based upon or arises out of: (i) any modification or alteration to the Software not made by MobileIron or its contractors; (ii) any combination or use of the Software with products or services not approved by MobileIron in writing; (iii) Customer’s continuance of allegedly infringing activity after being notified thereof; (iv) Customer’s failure to use Updates made available by MobileIron; and/or (v) use of the Software not In accordance with the applicable Documentation or outside the scope of the license granted under this Agreement. The remedies set forth in this Section constitute Customer’s sole and exclusive remedies, and MobileIron’s entire liability, with respect to infringement or misappropriation of third party intellectual property.

8. Privacy; Identifiable Information; and Aggregated Anonymous Data. In order to perform to its specifications, the Software regularly communicates with MobileIron hardware/software/servers during the normal course of operation. To the extent MobileIron gains access to any personally identifiable information about Customer (including any Customer Representative) in connection with such communications (“ Identifiable Information ”), MobileIron agrees that it (and/or its contractors) will not ever share such Identifiable Information with other third parties except (i) where pre-approved by Customer, (ii) as required by law, or (iii) to its contractors under obligations of confidentiality as required to support Customer and maintain the Software. Customer agrees that MobileIron and/or its contractors may also collect aggregated anonymous information about device and usage activity (“ Aggregated Anonymous Data ”) and use, store, analyze, and disclose such Aggregate Anonymous Data to diagnose problems, improve its products or offerings, provide services, and to conduct product marketing, research and development activities. Aggregate Anonymous Data shall only include data or information which is NOT specifically identifiable to Customer. Customer understands and agrees that such Aggregate Anonymous Data shall be owned by MobileIron and MobileIron shall not be restricted from using or disclosing such Aggregate Anonymous Data in any way.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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9. Ownership. The Software is licensed and not sold. MobileIron and its licensors shall own and retain all right, title, and (except as expressly licensed hereunder) interest in and to the Software and Documentation all copies or portions thereof, and any derivative works thereof (by whomever created). All suggestions or feedback provided by Customer or its employees or agents (including Customer Representatives) to MobileIron or its Authorized Resellers with respect to the Software shall be MobileIron’s property and deemed Confidential Information of MobileIron and Customer hereby assigns the same to MobileIron.

10. Software Delivery; Hardware Restrictions. MobileIron’s policy is to deliver Software electronically; The Software shall be deemed delivered and the term of the license to Software shall commence on the date the Software is delivered to Customer. Upon request, Customer shall provide MobileIron a “Delivery Acknowledgement Letter” acknowledging delivery of software in a formal provided by MobileIron. Customer is aware that Software may only be used on equipment containing and meeting the software and hardware specification specified by MobileIron in its Documentation and that Customer may purchase such Hardware separately though third parties.

11. Term and Termination. This Agreement and the license granted herein shall remain effective until terminated or until the License Term expires whichever is earlier. This Agreement may be terminated by a party: (i) upon thirty (30) days written notice, if the other party materially breaches any provision of this Agreement and such breach remains uncured within such thirty (30) day period; or (ii) effective immediately, if the other party ceases to do business, or otherwise terminates its business operations without a successor; or (iii) effective immediately, if the other party becomes insolvent or seeks protection under any bankruptcy, receivership, trust deed, creditors arrangement, composition or comparable proceeding, or if any such proceeding is filed against it and not dismissed within ninety (90) days. Upon termination, Customer shall destroy (or at MobileIron’s option, return) all copies of Software in its possession or control. Sections 1, 3, 4, 6, 7, 8, 9, 11, 12, 13, 14 and 15 shall survive any termination or expiration of this Agreement.

12. Confidentiality. “Confidential Information” means any non-public data, information and other materials regarding the products, software, services or business of a party (and/or, if either party is bound to protect the confidentiality of any third party’s information, of a third party) provided to the other party where such information is marked or otherwise communicated as being “proprietary” or “confidential” or the like, or where such information should, by its nature, be reasonably considered to be confidential and/or proprietary. Without limiting the foregoing, the Software and any performance data, benchmark results, and technical information relating thereto, the Documentation, MobileIron’s pricing information and the terms and conditions of this Agreement (but not its existence) shall be deemed the Confidential Information of MobileIron. Notwithstanding the foregoing, Confidential Information shall not include information which: (i) is already known to the Receiving Party (defined below) prior to disclosure by the Disclosing Party (defined below); (ii) becomes publicly available without fault of the Receiving Party; (iii) is rightfully obtained by the Receiving Party from a third party without restriction as to disclosure, or is approved for release by written authorization of the Disclosing Party; or (iv) is required to be disclosed by law or governmental regulation, provided that the Receiving Party provides reasonable notice to Disclosing Party of such required disclosure and reasonably cooperates with the Disclosing Party in limiting such disclosure. Each

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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party (the “Receiving Party”) agrees to keep the Confidential Information of the other party (the “Disclosing Party”) in confidence and not to use such Confidential Information except in performing hereunder. Except as expressly authorized herein, the Receiving Party agrees to: (i) treat all Confidential Information of the Disclosing Party in the same manner as it treats its own similar proprietary information, but in no case will the degree of care be less than reasonable care; and (ii) disclose the Disclosing Party’s Confidential Information only to those employees and contractors of the Receiving Party who have a need to know such information for the purposes of this Agreement, provided that any such employee and contractor shall be subject to a binding written agreement with respect to such Confidential Information at least as restrictive as the terms of this Agreement, and the Receiving Party shall remain solely liable for any non-compliance of such employee or third party with the terms of this Agreement.

13. Disclaimer of Warranties.

Software Warranty. For a period of ninety (90) days from the date of delivery of Software to Customer, MobileIron warrants that the Software substantially conforms to its published specifications described in the end user Documentation supplied by MobileIron. This limited warranty extends only to the Customer who is the original licensee. Customer’s sole and exclusive remedy and the entire liability of MobileIron and its suppliers and licensors under this limited warranty will be, at MobileIron’s option, repair or replacement of the Software, or if repair or replacement is not possible, to refund the license fees paid for the Software upon the return and removal of all Software from servers and devices.

Hardware Limited Warranty. If Customer has ordered and received MobileIron Hardware from MobileIron or an Authorized Reseller of MobileIron Hardware , then MobileIron warrants that for a period of twelve (12) months from the date of shipment of the MobileIron Hardware to Customer (but in case of resale by an Authorized Reseller, not to exceed more than fifteen (15) months from original shipment date by MobileIron), that the Hardware will be free from defects in material and workmanship under normal use. The date of shipment of MobileIron Hardware by MobileIron is set forth on the packaging material in which the Hardware is shipped. This limited warranty extends only to the original user of the MobileIron Hardware. Customer’s sole and exclusive remedy and the entire liability of MobileIron and its suppliers under this limited warranty will be, at MobileIron’s or its service center’s option, to repair the MobileIron Hardware or if repair is not possible to replacement of the MobileIron Hardware within the warranty period and according to the replacement process described in the Warranty Card (if any), or if no Warranty Card, as described at http ://www.mobileiron.com/support.html (the “ RMA Procedures ”). MobileIron replacement parts used in MobileIron Hardware replacement may be new or reconditioned or refurbished. MobileIron’s obligations hereunder are conditioned upon the return of affected MobileIron Hardware in accordance with MobileIron’s or its service center’s then-current RMA Procedures.

Service Warranty. For a period of ninety (90) days from the date of delivery of service to Customer, MobileIron represents and warrants to Customer that all services provided hereunder shall be performed in a manner conforming to generally accepted industry standards and practices for similar services. MobileIron’s entire liability and Customer’s sole and exclusive remedy for any breach of the preceding warranty will be for MobileIron to re-perform the nonconforming services, provided that MobileIron must have received written notice of the nonconformity from Customer no later than ninety (90) days after the original performance of the services by MobileIron.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Restrictions. This warranty does not apply if the Software, MobileIron Hardware, or any portion thereof: (i) which has been altered, except by MobileIron or its authorized representative, (ii) has not been used, installed, operated, repaired, or maintained in accordance with the relevant license agreement and/or published end user documentation provided by MobileIron, (iii) which has been subjected to abnormal physical or electrical stress, misuse, negligence, or accident; or (iv) which is licensed, for beta, evaluation, testing or demonstration purposes. Additionally, this warranty only applies to the original licensee and does not apply to any bug, defect or error caused by or attributable to other software or hardware used with the Software or MobileIron Hardware not supplied by MobileIron.

DISCLAIMERS. EXCEPT FOR ANY LIMITED WARRANTY EXPRESSLY PROVIDED ABOVE, THE SOFTWARE, DOCUMENTATION, ANY RELATED SERVICES, AND/OR ANY MOBILEIRON HARDWARE ARE PROVIDED “AS IS” AND MOBILEIRON AND ITS LICENSORS PROVIDE NO OTHER WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH REGARD TO THE SOFTWARE, DOCUMENTATION, SERVICES, AND/OR MOBILEIRON HARDWARE. EXCEPT AS SPECIFIED IN THIS WARRANTY, ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS, AND WARRANTIES INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, SATISFACTORY QUALITY, NON-INTERFERENCE, ACCURACY OF INFORMATIONAL CONTENT, OR ARISING FROM A COURSE OF DEALING, LAW, USAGE, OR TRADE PRACTICE, ARE HEREBY EXCLUDED TO THE EXTENT ALLOWED BY APPLICABLE LAW AND ARE EXPRESSLY DISCLAIMED BY MOBILEIRON, ITS SUPPLIERS AND LICENSORS. TO THE EXTENT AN IMPLIED WARRANTY CANNOT BE EXCLUDED, SUCH WARRANTY IS LIMITED IN DURATION TO THE EXPRESS WARRANTY PERIOD. FURTHER, MOBILEIRON AND ITS LICENSORS DO NOT WARRANT THE RESULTS OF USE OF THE SOFTWARE OR DOCUMENTATION OR THAT THE SOFTWARE IS BUG/ERROR FREE OR THAT ITS USE WILL BE UNINTERRUPTED. THIS DISCLAIMER OF WARRANTY CONSTITUTES AN ESSENTIAL PART OF THIS AGREEMENT. IN ADDITION, DUE TO CONTINUAL DEVELOPMENT OF NEW TECHNIQUES FOR INTRUDING UPON/ATTACHING MOBILE DEVICES AND SOFTWARE, MOBILEIRON DOES NOT WARRANT THAT THE SOFTWARE OR ANY EQUIPMENT, SYSTEM, OR NETWORK ON WHICH THE SOFTWARE IS USED WILL BE FREE OF VUNERABILITY TO INTRUSION OR ATTACK. MOBILEIRON DOES NOT WARRANT THAT ANY SERVICES CONNECTING TO THE SOFTWARE PROVIDED BY THIRD PARTIES WILL BE FREE FROM ERRORS OR INTERRUPTIONS OF SERVICE. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, THE ABOVE LIMITATION MAY NOT APPLY. THIS WARRANTY GIVES CUSTOMER SPECIFIC LEGAL RIGHTS, AND CUSTOMER MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION. This disclaimer and exclusion shall apply even if the express warranty set forth above fails of its essential purpose.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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14. Limitation of Liabilities. EXCEPT FOR ANY LIABILITY ARISING UNDER SECTION 2 (LICENSE), SECTION 4 (RESTRICTIONS), SECTION 7 (INDEMNITY), OR SECTION 12 (CONFIDENTIALITY), IN NO EVENT WILL CUSTOMER OR MOBILEIRON OR MOBILEIRON’S LICENSORS OR SUPPLIERS BE LIABLE FOR ANY LOST REVENUE, PROFIT, OR LOST OR DAMAGED DATA, BUSINESS INTERRUPTION, LOSS OF CAPITAL, OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE DAMAGES HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY OR WHETHER ARISING OUT OF THE USE OF OR INABILITY TO USE SOFTWARE OR OTHERWISE AND EVEN IF MOBILEIRON OR ITS LICENSORS OR SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EXCEPT FOR ANY LIABILITY ARISING UNDER SECTION 2 (LICENSE), SECTION 4 (RESTRICTIONS), SECTION 7 (INDEMNITY), OR SECTION 12 (CONFIDENTIALITY), IN NO EVENT SHALL CUSTOMER OR MOBILEIRON (OR MOBILEIRON’S SUPPLIERS’ OR LICENSORS’) LIABILITY TO THE OTHER, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF WARRANTY, OR OTHERWISE, IN NO EVENT WILL THE AGGREGATE LIABILITY OF EITHER PARTY OR MOBILEIRON’S THIRD PARTY LICENSORS OR SUPPLIERS UNDER THIS AGREEMENT (UNDER ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, TORT OR OTHERWISE) EXCEED THE FEES RECEIVED BY MOBILEIRON FROM CUSTOMER (AND IN THE CASE OF CUSTOMER FEES PAID AND DUE TO MOBILEIRON OR ITS AUTHORIZED RESELLER) IN THE TWELVE (12) MONTH PERIOD PRIOR TO THE CLAIM, WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE OR OTHERWISE. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATION OR EXCLUSION OF CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO CUSTOMER. Customer agrees that the limitations of liability and disclaimers set forth herein will apply regardless of whether Customer has accepted the Software or Documentation or any other product or service delivered by MobileIron or its Authorized Resellers.

15. General

a. Third Party Code. Software utilizes and/or interfaces with other third party material, including open source libraries/components/applications/user interface/utilities (collectively referred to as “Third Party Code”); to the extent applicable, use of Third Party Code shall be subject to the notices/disclaimers/requirements of such Third Party Code provided to Customer as a part of Documentation.

b. Third Party Services. Any third party services accessed through the Software (collectively “Third Party Services”) are made available to Customer subject to the terms of MobileIron’s support and maintenance services agreement and use and access to such Third Party Services requires a current MobileIron support and maintenance agreement and shall be subject to MobileIron’s then current Support and Maintenance terms.

c. Customer Records. Customer grants to MobileIron and its independent accountants the right to examine Customer’s books, records and accounts during Customer’s normal business hours to verify compliance with this Agreement. In the event such audit discloses non-compliance with this Agreement, Customer shall promptly pay to MobileIron the appropriate license fees, plus the reasonable cost of conducting the audit.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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d. Export. Software and Documentation, including technical data, may be subject to U.S. export control laws, Including the U.S. Export Administration Act and its associated regulations, and may be subject to export or import regulations in other countries. Customer agrees to comply strictly with all such regulations and acknowledges that it has the responsibility to obtain licenses to export, re-export, or import Software and Documentation.

e. U.S. Government End User Purchasers. The Software and Documentation qualify as “commercial items,” as that term is defined at Federal Acquisition Regulation (“FAR”) (48 C.F.R.) 2.101, consisting of “commercial computer software” and “commercial computer software documentation” as such terms are used in FAR 12.212. Consistent with FAR 12.212 and DoD FAR Supp. 227.7202-1 through 227.7202-4, and notwithstanding any other FAR or other contractual clause to the contrary in any agreement into which this Agreement may be incorporated, Customer may provide to Government end user or, if this Agreement is direct, Government end user will acquire, the Software and Documentation with only those rights set forth in this Agreement. Use of either the Software or Documentation or both constitutes agreement by the Government that the Software and Documentation are “commercial computer software” and “commercial computer software documentation,” and constitutes acceptance of the rights and restrictions herein.

f. Choice of Law; Venue. This Agreement shall be governed by and construed in accordance with the laws of the State of California, without reference to or application of choice of law rules or principles. The sole and exclusive jurisdiction and venue for actions arising under this Agreement shall be the State and Federal courts in Santa Clara County, California; Customer hereby agrees to service of process in accordance with the rules of such courts. Notwithstanding any choice of law provision or otherwise, the Uniform Computer Information Transactions Act (UCITA) and the United Nations Convention on the International Sale of Goods shall not apply. If any portion hereof is found to be void or unenforceable, the remaining provisions of the Agreement shall remain in full force and effect.

g. Entire Agreement; Modifications. Except as expressly provided herein, this Agreement (specifically including any terms incorporated herein by reference) constitutes the entire agreement between the parties with respect to the license of the Software and delivery of support and maintenance services (where relevant) and delivery of MobileIron Hardware (where relevant). Except as expressly provided herein, this Agreement supersedes and cancels all previous written and oral agreements and communications relating the subject matter of this Agreement. Except as expressly provided herein, this Agreement may be amended only by a writing executed by both parties.

h. Illegality. Should any term of this Agreement be declared void or unenforceable by any court of competent jurisdiction, that provision shall modified, limited or eliminated to the minimum extent necessary and such declaration shall have no effect on the remaining terms hereof, which shall continue in full force and effect.

i. Waiver. The failure of either party to enforce any rights granted hereunder or to take action against the other party in the event of any breach hereunder shall not be deemed a waiver by that party as to subsequent enforcement of rights or subsequent actions in the event of future breaches.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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j. Assignment. This Agreement is personal to Customer and may not be assigned or transferred without MobileIron’s prior written consent, provided that MobileIron may not unreasonably withhold consent in the event Customer requests assignment to a successor In Interest of all of its business or assets. Any action or conduct in violation of the foregoing shall be void and without effect. MobileIron expressly reserves the right to assign this Agreement and to delegate any of its obligations hereunder.

k. Legal Fees. The party prevailing in any dispute under this Agreement shall be entitled to its costs and legal fees.

l. Notice. Any and all notices or other information to be given by one of the parties to the other shall be deemed sufficiently given when forwarded by certified mail (receipt requested), or hand delivery to the other party to the address set forth on the MobileIron Invoice. Such notices shall be deemed to have been received on the first business day following the day of such delivery. The address of either party may be changed at any time by giving ten (10) business days prior written notice to the other party in accordance with the foregoing.

m. Equitable Relief. The parties agree that a material breach of this Agreement adversely affecting MobileIron intellectual property rights in Software or the Confidential Information of either party may cause irreparable injury to such party for which monetary damages would not be an adequate remedy and the non-breaching party shall be entitled to equitable relief (without a requirement to post a bond) in addition to any remedies it may have hereunder or at law.

n. Basis of the Bargain. Customer acknowledges and agrees that MobileIron has set its prices and entered into this Agreement in reliance upon the disclaimers of warranty and the limitations of liability set forth herein, that the same reflect an allocation of risk between the parties (including the risk that a contract remedy may fail of its essential purpose and cause consequential loss), and that the same form an essential basis of the bargain between the parties.

 

[ACCEPT]     [CANCEL]

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Appendix R2 - Materials Warranty

Not applicable.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Appendix R3 - Maintenance Agreement

MobileCare Support and Maintenance Agreement

(End User Customers)

This MobileCare Support and Maintenance Agreement (“ S MA”) is an agreement between MobileIron and the MobileIron Customer who is entitled to receive support and maintenance services from MobileIron (either because it has purchased support services separately or is entitled to receive such services in connection with a purchase of a subscription license) (“ Customer ”). This SMA sets forth the terms and conditions under which MobileIron (and/or its authorized representative) will provide the “ Support and Maintenance Services ” (as described herein) for the MobileIron products referenced in the applicable MobileIron (or MobileIron’s Authorized Reseller) invoice (including the Software, firmware, and/or MobileIron Hardware included within such product and any updates, upgrades and/or replacement parts provided hereunder) (collectively the “ Product ”).

MAINTENANCE TERM AND TERMINATION. “Maintenance Term” shall be defined as follows: (a) if Customer has purchased Support and Maintenance Services as a part of a subscription license, then the Maintenance Term shall be for the duration of the subscription license purchased; or (b) if Customer has purchased Support and Maintenance Services separately, the Maintenance Term will be twelve (12) months from the delivery of the Software, unless an extended Maintenance Term is purchased, in which case the Maintenance Term will be for such extended term. If Support and Maintenance Services have been separately purchased, the Maintenance Term may be extended for additional twelve (12) month periods or any other extended period mutually agreed to in an Invoice (each an additional Maintenance Term), beginning upon the day immediately following the end of the then-current Maintenance Term, provided MobileIron receives and accepts a purchase order and payment of the then-current Support and Maintenance Fees required for the Product. Customer may terminate this SMA at any time for convenience. If Customer terminates this SMA for convenience, the Support and Maintenance Fee (if any paid separately) is not refundable. This SMA shall terminate immediately: (a) upon termination of the End User Agreement entered into between Customer and MobileIron for the Product (“ End User Agreement ”), and (b) upon any material breach of this SMA or the End-User Agreement (including for nonpayment), if such breach is not cured within thirty (30) days.

PAYMENT. Unless the support and maintenance fee is included in the license fee (i.e. in subscription licenses) as clearly indicated on the MobileIron (or MobileIron’s Authorized Reseller’s) Invoice, payment for the services and the access rights specified herein (“ Support and Maintenance Fee ”) is due upon receipt of the MobileIron (or MobileIron’s Authorized Reseller’s) Invoice specifying the Support and Maintenance Fee due for the relevant Maintenance Term. The Support and Maintenance Fee is net of all taxes and duties. Customer agrees to pay all applicable taxes and duties due in connection with the Support and Maintenance Services, other than MobileIron income taxes.

REINSTATEMENT AFTER TERMINATION. If there is a lapse in the Maintenance Term, and Customer does. not renew this SMA for a period of time, Customer may renew this SMA, subject to payment of then current Support and Maintenance Fee plus an amount equal to the Support and Maintenance Fees that would have been payable during the period of lapse on a pro-rated basis.

SUPPORT AND MAINTENANCE SERVICES. Subject to the terms of this SMA, MobileIron will use commercially reasonable efforts to provide Customer the following “ Support and Maintenance Services ”:

(a) Software Maintenance. MobileIron will provide the Customer access to all software updates and software upgrades for the Product, to the extent created and generally released to other MobileIron customers who purchase Support and Maintenance Services without any additional charge (“Updates”). MobileIron retains the right to create for-charge add-ons, which shall not be included with the Support and Maintenance Services except for an additional fee as determined by MobileIron, in its sole discretion.

(b) MobileIron Hardware Repair/Replacement. Customer shall document and promptly report all suspected malfunctions of the MobileIron Hardware supplied by MobileIron (if any) via email or via phone, and cooperate with MobileIron in its investigation to determine if the MobileIron Hardware is defective. If the MobileIron Hardware is defective, MobileIron will issue Customer a Return Material Authorization (“RMA”) number. Customer will ship the defective MobileIron Hardware to MobileIron, freight prepaid and insured. MobileIron will

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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ship Customer replacement MobileIron Hardware with freight prepaid for next business day delivery in the United States. For all other countries, replacement MobileIron Hardware shall be shipped priority delivery after the RMA number has been issued; please contact MobileIron support for the method and timing of such shipment. In order for MobileIron to be able to ship next business day, the RMA number must be issued no later than 1:00 P.M. during MobileIron’s normal business hours. As a condition of MobileIron shipping Customer the replacement MobileIron Hardware prior to Customer returning the defective MobileIron Hardware, Customer must agree to return the defective MobileIron Hardware to MobileIron within fifteen (15) business days or Customer will be invoiced for the replacement MobileIron Hardware at MobileIron’s then current list price and Customer agree to pay such invoice within thirty (30) days of the invoice date. All replaced MobileIron Hardware will be the property of MobileIron. Replacement MobileIron Hardware may be new, reconditioned or contain refurbished materials. MobileIron may in its sole discretion modify the MobileIron Hardware at no cost to Customer to improve its reliability or performance.

(c) Telephone and Web Support. MobileIron agrees to provide Customer access to MobileIron’s customer support personnel via telephone and the web to assist Customer in resolving technical questions regarding the Product and the use of the Product during MobileIron’s normal business hours. Please refer to http://www.MobileIron.com/support (or such other URL provided by MobileIron from time to time) for specific information concerning telephone and web support business hours.

(d) Error Correction; Bug Fixes. Customer shall document and promptly report all suspected errors or malfunctions of the Software to MobileIron via email or MobileIron’s bug tracking system, and cooperate with MobileIron in its bug investigation by phone, email, and through MobileIron’s bug tracking system. MobileIron will provide Customer with a trouble ticket number that Customer will use to track the status of any confirmed defect in the Software (i.e. any failure for the Software to meet the MobileIron specifications for the Software). MobileIron reserves the right to close the trouble ticket without further responsibility if Customer does not provide appropriate feedback to MobileIron within thirty (30) days of receiving a patch or workaround, or if Customer fails to respond to a request for additional information.

LIMITATIONS. MobileIron is only responsible to provide Customer’s Designated Support Contacts (described below) with the Support and Maintenance Services described herein. MobileIron shall not be responsible for any software, firmware, hardware, information or memory data contained in, stored on or integrated with any Product returned to MobileIron pursuant to this SMA. Services described herein do not include any support of any failure or defect in the Product due to Customer or any damage from shipment, handling, storage, accident, abuse or misuse of Product (or any component thereof), or if Product (or any component thereof) has been used or maintained in a manner not conforming to the requirements or suggestions in the published Product end user documentation or in the End User Agreement, or if Product (or any component thereof) has been modified in any way, or has had any serial number removed or defaced. Service or repair of the Product by anyone other than MobileIron (or an authorized representative of MobileIron) will void MobileIron’s obligations herein. MobileIron obligations stated herein shall apply only to the most current release of the Product (including the Software). If MobileIron agrees to remedy any errors or problems not covered by the terms of this SMA, MobileIron may perform such work at its then-current standard time and material rates.

CUSTOMER OBLIGATIONS; DESIGNATED SUPPORT CONTACTS. Customer shall appoint up to two (2) individuals who are knowledgeable in the operation of the Product to serve as primary Customer contacts with MobileIron for support calls (“ Designated Support Contacts ”). All support calls shall be initiated through these contacts. Customer may change its primary or alternate contacts at any time upon written notification to MobileIron. Customer may appoint additional primary contacts upon receipt by MobileIron of the standard fees due for such additional support contacts. Customer may inquire with MobileIron support personnel to obtain the then-current pricing for such additional support contacts. Customer may not share login passwords or other benefits of this SMA with any other persons nor use any software updates or software upgrades or other Services furnished to Customer under this SMA for any product for which Customer has not purchased Services. In order for MobileIron or its agent to perform diagnostic testing and fault isolation with minimal system interruption, Customer agrees to provide MobileIron (and/or its authorized agents) with remote access via network connection.

THIRD PARTY SERVICES. Product accesses certain third party services (“ Third Party Services ”). Customer may only access and use such Third Party Services for so long as Customer has a current SMA in place with MobileIron and is current on payment of the Support and Maintenance Fees. Customer’s use and/or access to Third Party Services shall be limited to those uses and access rights permitted by the third party service providers. If during the Maintenance Term a third party provider terminates access to the Third Party Services, then MobileIron

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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will notify Customer of the same, and access to such services will terminate as of the effective date specified by such third party provider. Within thirty (30) days of the notification by MobileIron of the termination of Third Party Services, the Customer may terminate this SMA for convenience (effective no earlier than the date the service access rights are terminated). Upon such termination, Customer shall be entitled to receive a pro-rata refund on the Support and Maintenance Fees paid to MobileIron (if any are separately paid). MobileIron shall have no liability to Customer in connection with any termination of such services or the Customer’s use of the Third Party Services. All warranties associated with such services are only those directly provided by the third party service provider to Customer.

LIMITED WARRANTY; WARRANTY DISCLAIMER. MobileIron represents and warrants to Customer that all services provided hereunder shall be performed in a manner generally conforming to generally accepted industry standards and practices for similar services. MobileIron’s entire liability and Customer’s sole and exclusive remedy for any breach of the preceding warranty will be for MobileIron to re-perform the nonconforming services, provided that MobileIron must have received written notice of the nonconformity from Customer no later than thirty (30) days after the original performance of the services by MobileIron. Except as expressly provided in this paragraph, the services provided hereunder are provided “AS IS”. WITHOUT LIMITING THE FOREGOING, MOBILEIRON DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, NONINFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE. The foregoing disclaimer does not modify any warranties provided in the End User Agreement or in MobileIron’s standard warranty documentation.

LIMITATION OF LIABILITY. EXCEPT FOR DAMAGES FOR BODILY INJURY TO THE EXTENT THE FOLLOWING LIMITATIONS ARE PROHIBITED OR UNENFORCEABLE UNDER APPLICABLE LAWS, NEITHER MOBILEIRON NOR ITS SUPPLIERS SHALL BE LIABLE TO CUSTOMER FOR ANY INDIRECT, EXEMPLARY, SPECIAL, CONSEQUENTIAL, PUNITIVE OR INCIDENTAL DAMAGES OF ANY KIND (INCLUDING WITHOUT LIMITATION LOSS OF DATA, EQUIPMENT DOWNTIME OR LOST PROFITS), EVEN IF MOBILEIRON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING THE FOREGOING, TO THE EXTENT MOBILEIRON OR ITS SUPPLIERS MAY BE HELD LEGALLY LIABLE TO CUSTOMER BY A COURT OF COMPETENT JURISDICTION, THE AGGREGATE LIABILITY OF MOBILEIRON AND ITS SUPPLIERS AND LICENSORS IN CONNECTION WITH THIS SMA, INCLUDING FOR ANY SERVICES, THIRD PARTY SERVICES, SOFTWARE AND/OR PRODUCTS PROVIDED HEREUNDER, REGARDLESS OF THE FORM OF THE ACTION GIVING RISE TO SUCH LIABILITY (WHETHER IN CONTRACT, TORT INCLUDING NEGLIGENCE OR OTHERWISE), SHALL NOT EXCEED THE AMOUNT PAID BY CUSTOMER TO MOBILEIRON IN THE PRECEDING TWELVE (22) MONTHS UNDER THIS SMA. In no event will MobileIron be liable for delay or non-delivery due to causes beyond its reasonable control.

GENERAL. This SMA is governed and interpreted in accordance with the laws of the State of California, U.S.A. without reference to conflicts of laws principles and excluding the United Nations Convention on Contracts for the Sale of Goods. Customer consents to the exclusive jurisdiction of, and venue in, Santa Clara County, California, U.S.A. Customer shall not transfer, assign or delegate this SMA or any rights or obligations hereunder, whether voluntarily, by operation of law or otherwise, without the prior written consent of MobileIron. Subject to the foregoing, the terms and conditions of this SMA shall be binding upon and inure to the benefit of the parties to it and their respective heirs, successors, assigns and legal representatives. This SMA and the End User Agreement constitutes the entire Agreement between Customer and MobileIron with respect to the subject matter hereof, and merges all prior negotiations and drafts of the parties with regard thereto. No modification of or amendment to this SMA, nor any waiver of any rights under this SMA, by MobileIron shall be effective unless in writing. If any of the provisions of this SMA is held by a court of competent jurisdiction to be invalid or unenforceable under any applicable statute or rule of law, such provision shall be enforced to the maximum extent permissible and such holding shall not affect the validity or enforceability of the remaining provisions of this SMA. Should Customer have any questions regarding this SMA, or if Customer desire to contact MobileIron for any reason, please write to: MobileIron, Inc., 815A East Middlefield Road, Mountain View, CA 94043.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Appendix R4 - Return Materials Authorization Policy

Not applicable.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Appendix U - Partnered Maintenance Solutions

This Appendix U is a Special Term and Condition and is only applicable to the extent referenced in an Order in the Special Terms and Conditions section of such Order

Definitions:

“Partnered Maintenance Solutions” means an AT&T branded maintenance solution to support Supplier resale equipment. AT&T will provide First and Second Level support to the AT&T’s Customer. Supplier will provide AT&T Advanced Parts Replacement and direct access to Supplier’s Third Level support.

“Advanced Replacement” means the shipment of the Material necessary to correct an existing error to AT&T or AT&T’s Customer prior to Supplier receiving the faulty Material from AT&T or AT&T Customer based on service level purchased.

“First Level Support” means the ability to provide general Material information (pre-sales and post-sales), Hardware and Software configuration, installation, and upgrade support; collect relevant technical problem identification information; perform base problem determination; provide basic support on the standard protocols and features; provide regular problem resolution status reports to the AT&T Customer; maintain knowledge of the AT&T Customer’s network.

“Second Level Support” means First Level Support plus the ability in relation to the Material to resolve the majority of misconfigurations, troubleshoot and simulate complex configuration, Hardware, and Software problems, support problem isolation and determination of Material Specification defects; provide lab simulation and interoperability and compatibility testing for new Software and Hardware releases prior to being deployed into an AT&T Customer’s production network; define an action plan; provide advanced support on all protocols and features; have the ability to analyze traces, diagnose problems remotely and provide Supplier with complete steps to reproduce a problem.

“Third Level Support” means fixing or generating work-arounds for Hardware and Software bugs and troubleshooting bugs that were not diagnosed or resolved during Second Level Support.

Common Maintenance Sections

 

    Rights and Responsibilities of Supplier

 

    Rights and Responsibilities of AT&T

 

    Availability (hours) and responsiveness

 

    AT&T shall have the ability to initiate a trouble call requesting either Hardware and/or Software support at any time twenty-four (24) hours per day and seven (7) days per week, including all holidays.

 

    Supplier shall respond to the trouble call according to the applicable service level for hardware or software.

 

   

For all hardware service levels providing on site repairs including related System-Based Software, the Supplier shall either accept the trouble call immediately, with a

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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short wait of less that [* * *] or will accept the information for the trouble call in a message and return the call to AT&T within [* * *]. Failure to accomplish these response times shall be treated as a failure to satisfy the required service level for Customer.

 

    For all Hardware not requiring on site repairs, the Supplier will either accept the trouble call immediately, with a short wait of less than [* * *], or return the trouble call quickly enough to permit meeting the agreed upon service level as specified in the Hardware Maintenance section of this appendix . Failure to provide an appropriate delivery of the applicable Material when the trouble call was initiated prior to a cutoff time separately agreed by both Parties shall be treated as a failure to satisfy the required service level for the customer.

 

    For all Software products that have maintenance coverage, Supplier will provide Technical support within [* * *] of the initial trouble call. Supplier shall provide a technician on AT&T’s first call for software maintenance capable of providing Third Level Support. Prior to initiating a trouble call to the Supplier, AT&T’s technical support staff shall provide First and Second Level support to the customer. Failure for Supplier to have an adequately trained technician return the original trouble call shall be treated as a failure to satisfy the service level for the specific customer.

 

    Maintenance of existing Material

 

    From time to time AT&T may be engaged by an AT&T Customer to provide Maintenance Service on Material that was not sold to the AT&T Customer by AT&T. In these cases, AT&T shall have the ability to order hardware and/or Software maintenance on the affected Material from the Supplier. In such case, Supplier shall offer the maintenance Services to AT&T according to developed Pricing.                     .

 

    If the AT&T Customer had prepaid any fees for maintenance, either directly to the Supplier or to a distributor or other Re-Supplier of affected equipment, Supplier will continue to provide these Services to AT&T at no cost for the duration of the prepaid maintenance period.

 

    If the Material AT&T desires to maintain using Supplier’s services was not under maintenance by the Supplier immediately prior to AT&T assuming responsibility for maintenance, Supplier shall have the option to perform an inspection of the affected Material to determine if it can be maintained without additional repairs.

 

    Should an inspection be needed, both Supplier and AT&T shall agree to the inspection costs and who shall be responsible for these costs prior to any inspection taking place.

 

    Pricing

 

    Pricing for maintenance Services for equipment and System-Based Software shall be based on the service levels defined in the Agreement                     .

 

    Pricing for maintenance services for Software other than System-Based Software shall be based on the service levels defined in the Agreement                     .

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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    Maintenance Period.

 

    The Maintenance period will begin at the end of the Warranty Period and continue for at least twelve (12) months.

 

    If Maintenance service is purchased prior to the expiration of the Warranty Period, Supplier shall provide the same Services and support that would be provided during the Maintenance Period at no additional cost to AT&T.

 

    [* * *]

 

    [* * *]

 

    Problem Priority Definitions:

 

    Priority 1: An existing network is down or there is a critical impact to the AT&T Customer’s business operation. Supplier, AT&T and AT&T Customer will commit full-time resources to resolve the situation.

 

    Priority 2: Operation of an existing network is severely degraded, or significant aspects of the AT&T Customer’s business operation are being negatively impacted by unacceptable network performance. Supplier, AT&T and AT&T Customer will commit full-time resources during Standard Business Hours to resolve the situation.

 

    Priority 3: Operational performance of the network is impaired while most business operations remain functional. Supplier, AT&T and AT&T Customer are willing to commit reasonable resources during Standard Business Hours to restore service to satisfactory levels.

 

    Priority 4: Information or assistance is required on a Supplier’s product capabilities, installation, or configuration. There is clearly little or no impact to the AT&T Customer’s business operation. Supplier, AT&T and AT&T Customer are willing to provide resources during Standard Business Hours to provide information or assistance as requested.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Escalation Guideline: (NOTE: Supplier please insert the appropriate titles in your Organization along with contact information.)

 

Elapsed Time

 

Priority 1

 

Priority 2

 

Priority 3

 

Priority 4

[* * *]   Customer Engineering Manager      
[* * *]   Technical Support Director   Customer Engineering Manager    
[* * *]   Vice President Customer Service   Technical Support Director    
[* * *]   [* * *]   Vice President Customer Service    
[* * *]       Customer Engineering Manager  
[* * *]     [* * *]   Technical Support Director   Customer Engineering Manager

Note: Priority 1 problem escalation times are measured in calendar hours 24 hours per day, 7 days per week. Priority 2, 3 and 4 escalation times correspond with Standard Business Hours.

 

    The Supplier Manager to which the problem is escalated will take ownership of the problem and provide the Integrator with updates.

 

    AT&T shall initiate escalation at the Customer Engineering Manager level and proceed upward using the escalation guideline shown above for reference. This will allow those most closely associated with the support resources to correct any service problems quickly.

Escalation Contact List - Supplier (NOTE: Supplier please insert the appropriate titles in your Organization along with contact information.)

 

•       Customer Engineering Manager:

 

 

  

•       Technical Support Director:

 

 

  

•       Vice President - Operations/Customer  Service:

 

 

  

•       [* * *]

    

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Escalation Contact List - AT&T

The following is a list of managers and officers at AT&T who should receive updates from their counterpart at the Supplier when a problem has started the escalation process:

 

•       Customer Engineering Manager:

 

 

•       Technical Support Director:

 

 

•       Vice President - Operations/Customer Service:

 

 

(All AT&T escalation contacts can be reached at their listed primary number or through the Service Center that originated the trouble call.)

Service Level Agreement:

Liquidated Damages

Termination for Convenience

Cancellation

Expiration

Termination of Material Agreement prior to the expiration of maintenance on specific products

Knowledge Base

Technical Support Maintenance Plans (with both software and hardware elements)

Software Maintenance Sections:

Software Corrections

Software Upgrades

Service Levels

Services not covered

Hardware Maintenance Sections:

Hardware Maintenance Levels:

 

24x7 + 2 hr on site /4 hr repair SLA    NBD Advance replacement
24x7 + 4 Hr on site + 4 hr repair SLA    Scheduled repair periods
24x7 + 4 hr on site no SLA    Work to be performed
(8,10,12) x 5, 4 hr on site    Part quality
(8,10,12) x 5 NDB on site    Services not covered

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Appendix Z - Vendor Expense Policy

AT&T Vendor Expense Policy

AT&T Inc. and Participating Companies

(Updated 2/1/09)

 

1.0 General

The AT&T Vendor Expense Policy (VEP) provides guidelines to be followed by all vendors of AT&T in requesting reimbursement for business travel, meals and other business related expense. Expenses outside this policy are not reimbursable.

The following principles apply to requests for expense reimbursement:

When spending money that is to be reimbursed, vendors must ensure that an AT&T Company (“Company”) receives proper value in return.

The concept that a vendor and their employees are ‘entitled’ to certain types or amounts of expenditures while conducting business with the Company is erroneous. Personal expenditures reported for reimbursement should be billed exactly as they were incurred. The use of averages for any type expenditure or combination of expenditures is not permitted except as specifically provided or documented in a contract.

Every vendor and AT&T employee who certifies or approves the correctness of any voucher or bill should have reasonable knowledge the expense and amounts are proper and reasonable. In the absence of the adoption of such policy, or existing contractual agreements, these guidelines are considered the minimum requirements for requesting reimbursement of Company funds.

Deviations from this VEP must be approved in writing by the sponsoring Senior Manager or Officer of an AT&T Company.

Employees should refer to the Section entitled “Payments” in the Schedule of Authorizations for Affiliates of AT&T Inc. for appropriate supplier invoice authorization approval levels.

Receipts will be requested and reviewed for any unusual or out of the ordinary expenses or where the approver cannot make a reasonable determination of the propriety of the invoice without a receipt.

The origination of a given expenditure for business purposes is the responsibility of the vendor Incurring the expense and the authorization of that expense is the responsibility of the appropriate level of AT&T management in accordance with the Schedule of Authorizations for Affiliates of AT&T Inc.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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1.1 Non-Reimbursable Expenses

The following is a list, although not all inclusive, of expenses considered not reimbursable:

 

    Airline club membership fees, dues, or upgrade coupon

 

    Barber/Hairstylist/Beautician Expenses

 

    Birthday cakes, lunches, balloons, and other personal celebration/recognition costs

 

    Break-room supplies for the supplier, such as coffee, creamer, paper products, soft drinks, snack food

 

    Car rental additional fees associated with high speed toll access programs and GPS devices

 

    Car Washes

 

    Clothing, personal care items, and toiletries

 

    Credit card fees

 

    Entertainment expenses

 

    Expenses associated with spouses or other travel companions

 

    Expenses to cover meals or expenses for an AT&T employee, whether in a home location or on official travel

 

    Flowers, cards and gifts

 

    Health Club and Fitness facilities

 

    Hotel pay-per-view movies, Video Games and/or mini bar items

 

    Insurance for rental car and or flight

 

    Internet access in hotels (added to 3.5)

 

    Laundry (except when overnight travel is required for 7 or more consecutive nights)

 

    Lost luggage

 

    Magazines & newspapers

 

    Meals not consistent with AT&T’s Global Employee Expense Policy and or meals not directly required for doing business on the AT&T account (e.g. suppliers cannot voucher lunch with each other simply to talk about AT&T)

 

    Medical supplies

 

    Membership fees to exercise facilities or social/country clubs

 

    Movies purchased while on an airplane

 

    Office expenses of suppliers

 

    PC, cell phone, and other supplier support expenses (unless specifically authorized in the agreement)

 

    Personal entertainment

 

    Phone usage on airline unless AT&T business emergency

 

    Safe rentals during a hotel stay

 

    Surcharges for providing fast service ( not related to delivery charges such as Fedex, UPS, etc.). AT&T expects all suppliers to complete the terms of contracts in the shortest period practicable, Charges for shortening the timeframe in which contracts are fulfilled are not permissible.

 

    Tips for housekeeping and excessive tips, i.e ., in excess of 15% to 18% of cost of meal or services, excluding tax

 

    Tobacco Products

 

    Traffic or Parking Fines

 

    Travel purchased with prepaid air passes.

 

    Upgrades on airline, hotel, or car rental fees

 

    Water (bottled or dispensed by a supplier), (unless authorized for specific countries where it is recommended that bottled water is used)

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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The failure to comply with the above mentioned restrictions will result in the Company refusing payment of charges or pursuing restitution from the vendor.

 

2.0 Responsibilities

 

  2.1 Vendor’s Responsibility

AT&T’s sponsoring managers will ensure that vendors have been covered on this policy prior to incurring any expenditure. Vendors and their sponsoring AT&T managers are responsible for clarifying any questions or uncertainties they may have relative to reimbursable business expenses.

It is mandatory that financial transactions are recorded in a timely manner. Out-of-pocket business expense(s) for vendors that are not submitted for reimbursement within 90 calendar days from the date incurred are considered non-reimbursable. Company managers who are responsible for approving reimbursable expenses of vendors should ensure they are submitted and approved in a timely manner.

 

3.0 Travel Policy

Vendors must first consider the feasibility of using videoconferencing or teleconferencing as an alternative to travel. Travel that is to be reimbursed by AT&T should be incurred only as necessary and pre-approved by AT&T (unless otherwise authorized in the agreement).

AT&T reserves the right to dispute any expense submittal and if not verifiable as valid may reject reimbursement. Reimbursements will be made to vendor only after expenses are verified as valid.

 

  3.1 Travel Authorization

Travel requiring overnight stays must be pre-approved by the sponsoring AT&T Senior Manager (5 th Level or above) and should be approved only if it is necessary for the vendor to travel to perform required work.

 

  3.2 Travel Reservations

Vendors are expected to procure the most cost efficient travel arrangements, preferably equivalent to the AT&T discount rate. AT&T does not reimburse for travel purchased with prepaid air passes.

 

  3.3 Travel Expense Reimbursement

Vendor travel expenses incurred for company business are reimbursable only as specified in these guidelines. Travel expenses may include the following:

 

    Transportation (airfare or other commercial transportation, car rental, personal auto mileage, taxi and shuttle service)

 

    Meals and lodging

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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    Parking and tolls

 

    Tips/porter service (if necessary and reasonable)

 

    Vendors who stay with friends or relatives or other vendor employees while on a Company business trip will NOT be reimbursed for lodging, nor will they be reimbursed for expenditures made to reciprocate their hospitality by buying groceries, being host at a restaurant, etc.

The expense must be ordinary and necessary, not lavish or extravagant, in the judgment of the AT&T sponsoring management. Any reimbursement request must be for actual expenditures only.

 

3.4 Air Travel Arrangements

Vendors must select lowest logical airfare (fares available in the market at the time of booking, preferably well in advance of trip to attain lowest possible airfare). Vendors shall book coach class fares for all travel at all times. First class bookings are not reimbursable. Vendors can request business class when a single segment of flight time (“in air time” excluding stops, layovers and ground time) is greater than 8 hours providing the relevant manager pre-approves.

 

3.5 Hotel Arrangements

AT&T has established Market-Based Room Rate Guidelines for vendors to reference when making hotel reservations in the United States (see Addendum A). U.S. vendors traveling outside the U.S. should reference the GSA, Government Per Diem as a guide:

http://aoprals.state.gov/web920/per_diem.asp . Non-US vendors may use these dollar per diems as a guide, but any locally specified per diems will take precedence. Vendors are expected to abide by these guidelines when making hotel arrangements or use specified AT&T preferred hotels/maximum location rates or reasonably priced hotels outside of the U.S. The AT&T supplier manager can advise which hotel/max rate to use if there is a hotel in the location concerned. AT&T will only reimburse vendors up to the established room rate guideline/AT&T preferred hotel rate in each market, or for actual hotel lodging charges incurred, whichever is less.

There must be a strong business justification for incurring any cost for internet access, and a request for reimbursement must be accompanied by a detailed explanation regarding reason for charge.

Note: Vendors must indicate the number of room nights on the transaction line when invoicing for reimbursement of hotel expenses. Copies of all hotel bills must be made available for any invoice containing lodging charges.

 

3.6 Ground Transportation

While away from their home location overnight, vendors are expected to utilize rapid transit or local shuttle service. If the hotel provides a complimentary shuttle, vendors are to use this service before paying for transportation. If complimentary service is not provided a taxi or other local transportation is reimbursable as a business expense. Tips provided to taxi drivers cannot exceed 15% of the value of the total fare

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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A rental car is appropriate when the anticipated business cost is less than that of other available public transportation. Except to the extent necessary to accommodate several travelers and/or luggage requirements, vendors will not be reimbursed for automobile rentals other than economy or mid-sized/intermediate models.

“Loss Damage Waiver” and “Extended Liability Coverage” are not considered reimbursable in the US. Prepaid fuel or refueling charges at the time of return are not reimbursable.

Rental cars should be refueled before returning to the rental company, since gas purchased through the rental company carries an expensive refueling service charge.

 

3.7 Use of Personal Vehicle

When use of personal vehicle is required, the current locally approved mileage rate for miles driven for the business portion of the trip should be the maximum used to determine the amount to be reimbursed.

 

3.8 Parking

If airport parking is necessary, vendors must use long term parking facilities. Additional costs for short term, valet or covered parking are not reimbursable.

 

3.9 Entertainment

Entertainment expense is not reimbursable to vendors. Entertainment includes meal expense involving AT&T personnel, golf fees, tickets to events and related incidental expenses. Hotel charges for a pay-per-view movie, individual sightseeing tours, or other individual activities (i.e., golf, sporting event, movie, etc.) are not reimbursable.

 

3.10 Laundry and Cleaning

Reasonable laundry charges during business trips of seven or more consecutive nights are reimbursable based on actual expenses incurred.

 

3.11 Communications

 

    The actual cost of landline telephone calls for AT&T business is reimbursable. The use of AT&T products is required when available.

 

    AT&T will not reimburse vendors for cell phone bills unless approved under the contract. With prior consent of the sponsoring AT&T Senior Manager, only individual calls that exceed a vendor’s rate plan that are necessary to conduct business for AT&T may be reimbursed.

 

    Charges for high speed internet access are not reimbursable unless specifically approved in the contract.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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3.12 Business Meals (Travel and Non-Travel)

Vendors are expected to find reasonably priced dining alternatives. As a general rule, vendors are expected to spend USD $42.00 or less per day (or local currency equivalent) inclusive of tax and gratuity or to abide by the legally specified per diem applicable in the Vendor’s country. This includes all meals, beverages and refreshments purchased during the day. Requests for reimbursement should break out the amount for meals and list the related number of travel days. If breakfast is offered as part of the hotel accommodation rate, no additional reimbursement will be permitted for breakfast. Vendors may not submit expenses to cover meals or expenses for an AT&T employee, whether in a home location or on official travel.

AT&T managers authorizing invoices will be held accountable for ensuring that vendors are following this policy and are spending Company funds economically.

 

3.13 Flowers, Greeting Cards, Gifts and Incentive Awards

The cost of gifts, flowers, birthday lunches, or greeting cards is considered a personal expense and is not reimbursable. For example, vendors making a donation or providing a gift for a fund-raiser for AT&T may not submit such an expense to AT&T for reimbursement.

 

3.14 Loss or Damage to Personal Property

The Company assumes no responsibility for loss or damage to a vendor’s personal property during business functions or hours.

 

3.15 Publications

Subscriptions to or purchases of magazines, newspapers and other publications are not reimbursable.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Addendum A AT&T U.S. 2009 Hotel Room Rate Only Guidelines

This Chart applies to the U.S. locations . For Travel outside of the U.S., travelers should exercise prudent judgment and select reasonably priced hotels , based on local market conditions. Employees traveling outside the U.S. should reference the GSA,

Government Per Diems as a guide http://aoprals.state.gov/web920/per_diem.asp . U.S. Cities not listed on this Hotel Room Rate Only Guideline Matrix, default to $110.00 nightly rate. On occasion an AT&T Preferred Property may exceed the rate guideline for a season (s) or particular city, but has been added due to demand within the market. However, if an alternate Preferred Property within the guideline is offered it should be accepted when available. You may select the Preferred Property that is over the Guideline if it is the option that is available, selecting the appropriate reason code.

 

City

   St    2009
Guide
     City    St    2009
Guide
     City    St    2009
Guide
     City    St    2009
Guide
 

Anchorage

   AK    $ 200       Boulder    CO    $ 185       South Bend    IN    $ 120       Rockville Center    NY    $ 140   

Fairbanks

   AK    $ 150       Colorado Springs    CO    $ 125       Merriam    KS    $ 90       Syracuse    NY    $ 150   

Glennallen

   AK    $ 135       Denver    CO    $ 185       Overland Park    KS    $ 90       Vestal    NY    $ 140   

Ketchikan

   AK    $ 155       Englewood    CO    $ 165       Shawnee    KS    $ 120       White Plains    NY    $ 250   

Kodiak

   AK    $ 140       Greenwood Village    CO    $ 165       Topeka    KS    $ 90       Woodbury    NY    $ 125   

Birmingham

   AL    $ 120       Glastonbury    CT    $ 135       Covington    KY    $ 140       Tarrytown    NY    $ 200   

Decatur

   AL    $ 90       Hartford    CT    $ 200       Louisville    KY    $ 135       Beachwood    OH    $ 125   

Hoover

   AL    $ 125       Meriden    CT    $ 90       Covington    LA    $ 90       Boardman    OH    $ 95   

Huntsville

   AL    $ 140       New Haven    CT    $ 155       Metairie    LA    $ 140       Centerville    OH    $ 90   

Montgomery

   AL    $ 95       New London    CT    $ 95       Monroe    LA    $ 90       Cleveland    OH    $ 125   

Mobile

   AL    $ 120       Rocky Hill    CT    $ 120       New Orleans    LA    $ 140       Columbus    OH    $ 120   

Tuscaloosa

   AL    $ 95       Stamford    CT    $ 185       Vidalia    LA    $ 90       Dublin    OH    $ 120   

Bryant

   AR    $ 90       Washington    DC    $ 300       Boston    MA    $ 300       Fairborn    OH    $ 90   

El Dorado

   AR    $ 95       Wilmington    DE    $ 185       Burlington    MA    $ 135       Mayfield Village    OH    $ 95   

Fayetteville

   AR    $ 90       Altamonte Springs    FL    $ 120       Cambridge    MA    $ 279       Niles    OH    $ 90   

Fort Smith

   AR    $ 95       Boynton Beach    FL    $ 120       Dedham    MA    $ 150       North Olmsted    OH    $ 120   

Hardy

   AR    $ 70       Dania Beach    FL    $ 120       Framingham    MA    $ 165       Orange Village    OH    $ 90   

Little Rock

   AR    $ 135       Fort Lauderdale    FL    $ 135       Lowell    MA    $ 120       Perrysburg    OH    $ 90   

Mountain Home

   AR    $ 70       Jacksonville    FL    $ 135       Marlborough    MA    $ 150       Reynoldsburg    OH    $ 70   

North Littlerock

   AR    $ 70       Kendall    FL    $ 120       Natick    MA    $ 165       Richfield    OH    $ 90   

Pine Bluff

   AR    $ 70       Key Largo/Tavernier    FL    $ 135       Stoughton    MA    $ 165       Moore    OK    $ 90   

Rogers

   AR    $ 90       Key West    FL    $ 200       Baltimore    MD    $ 250       Oklahoma City    OK    $ 120   

Russellville

   AR    $ 90       Lake City    FL    $ 90       Columbia    MD    $ 165       Owasso    OK    $ 90   

Springdale

   AR    $ 90       Lake Mary    FL    $ 95       Greenbelt    MD    $ 185       Ponca City    OK    $ 70   

VanBuren

   AR    $ 90       Lakeland    FL    $ 135       Linthicum Heights    MD    $ 140       Coos Bay    OR    $ 70   

Chandler

   AZ    $ 135       Marathon    FL    $ 135       Portland    ME    $ 120       Portland    OR    $ 165   

Mesa

   AZ    $ 135       Maitland    FL    $ 120       Battlecreek    MI    $ 90       Tigard    OR    $ 135   

Phoenix

   AZ    $ 120       Miami    FL    $ 165       Canton    MI    $ 90       Allentown    PA    $ 95   

Rio Rico

   AZ    $ 90       Miami Beach    FL    $ 165       Dearborn    MI    $ 95       Audubon    PA    $ 125   

Scottsdale

   AZ    $ 185       Orlando    FL    $ 125       Detroit    MI    $ 125       Bensalem    PA    $ 90   

Tempe

   AZ    $ 165       Palm Beach    FL    $ 165       Farmington Hills    MI    $ 90       Coraopolis    PA    $ 120   

Tucson

   AZ    $ 125       Plantation    FL    $ 120       Holland    MI    $ 70       Essington    PA    $ 125   

Yuma

   AZ    $ 120       San Augustine    FL    $ 135       Livonia    MI    $ 90       Glen Mills    PA    $ 140   

Anaheim

   CA      5125       Sunrise    FL    $ 120       Marquette    MI    $ 90       Harrisburg    PA    $ I20   

Buena Park

   CA    $ 125       Tallahassee    FL    $ 125       Novi    MI    $ 95       King of Prussia    PA    $ 140   

Burbank

   CA    $ 150       Tamarac    FL    $ 135       Port Huron    MI    $ 70       Philadelphia    PA    $ 176   

Burlingame

   CA    $ 150       Tampa    FL    $ 140       Saginaw    MI    $ 90       Pittsburgh    PA    $ 185   

Cerritos

   CA    $ 150       West Palm Beach    FL    $ 185       Southfield    MI    $ 135       Wayne    PA    $ 140   

Chico

   CA    $ 90       Albany    GA    $ 90       Walker    MI    $ 90       Anderson    SC    $ 95   

City of Industry

   CA    $ 125       Alpharetta    GA    $ 150       Warren    MI    $ 90       Charleston    SC    $ 120   

Clovis

   CA    $ 90       Athens    GA    $ 95       Baxter    MN    $ 90       Duncan    SC    $ 90   

Concord

   CA    $ 140       Atlanta    GA    $ 160       Bloomington    MN    $ 120       Florence    SC    $ 90   

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Coronado

   CA    $ 350       Augusta    GA    $ 120       Deluth    MN    $ 110       Myrtle Beach    SC    $ 150   

Costa Mesa

   CA    $ 125       Brunswick    GA    $ 120       Minneapolis    MN    $ 185       Brentwood    TN    $ 120   

Cupertino

   CA    $ 185       Carrollton    GA    $ 90       St Paul    MN    $ 150       Crossville    TN    $ 70   

Del Mar

   CA    $ 150       Columbus    GA    $ 120       Bridgeton    MO    $ 120       Knoxville    TN    $ 90   

Dublin

   CA    $ 120       Dublin    GA    $ 90       Columbia    MO    $ 90       Franklin    TN    $ 120   

El Segundo

   CA    $ 185       Duluth    GA    $ 120       Earth City    MO    $ 90       Memphis    TN    $ 125   

Emeryville

   CA    $ 165       Dunwoody    GA    $ 90       Fenton    MO    $ 90       Johnson City    TN    $ 95   

Escondido

   CA    $ 90       Griffin    GA    $ 90       Festus    MO    $ 70       Knoxville    TN    $ 90   

Eureka

   CA    $ 120       Lawrenceville    GA    $ 90       Jefferson City    MO    $ 95       Memphis    TN    $ 125   

Garden Grove

   CA    $ 125       Lithia Springs    GA    $ 90       Joplin    MO    $ 70       Nashville    TN    $ 120   

North Glendale

   CA    $ 200       Macon    GA    $ 70       Kansas City    MO    $ 135       Abilene    TX    $ 90   

Hayward

   CA    $ 90       Newnan    GA    $ 90       Kirkwood    MO    $ 90       Addison    TX    $ 140   

Hollywood

   CA    $ 185       Norcross    GA    $ 90       Lees Summit    MO    $ 90       Arlington    TX    $ 125   

Irvine

   CA    $ 165       Peachtree City    GA    $ 120       Maryland Heights    MO    $ 120       Austin    TX    $ 120   

La Jolla

   CA    $ 155       Savannah    GA    $ 135       Saint Charles    MO    $ 95       Beaumont    TX    $ 95   

Livermore

   CA    $ 125       Roswell    GA    $ 90       Saint Louis    MO    $ 120       Corpus Christi    TX    $ 120   

Long Beach

   CA    $ 185       Tifton    GA    $ 90       Springfield    MO    $ 90       Dallas    TX    $ 140   

Los Angeles

   CA    $ 185       Warner Robins    GA    $ 70       Jackson    MS    $ 120       Frisco    TX    $ 120   

Merced

   CA    $ 125       Honolulu    HI    $ 230       McComb    MS    $ 90       Houston    TX    $ 135   

Milpitas

   CA    $ 150       Kailua Kona    HI    $ 150       Natchez    MS    $ 70       Irving    TX    $ 140   

Modesto

   CA    $ 125       Kihei    HI    $ 200       Ocean Springs    MS    $ 90       Lubbock    TX    $ 90   

Montebello

   CA    $ 125       Waikoloa    HI    $ 200       Tupelo    MS    $ 90       Mcallen    TX    $ 90   

Napa

   CA    $ 165       Desmoines    IA    $ 135       Asheville    NC    $ 120       Midland    TX    $ 90   

Ontario

   CA    $ 120       Johnston    IA    $ 120       Carolina Beach    NC    $ 120       Plano    TX    $ 150   

Orange

   CA    $ 125       Urbandale    IA    $ 90       Charlotte    NC    $ 135       Richardson    TX    $ 120   

Pasadena

   CA    $ 185       Ammon    ID    $ 90       Durham    NC    $ 150       San Antonio    TX    $ 150   

Petaluma

   CA    $ 90       Alsip    IL    $ 90       Gastonia    NC    $ 90       Texarkana    TX    $ 90   

Pleasanton

   CA    $ 125       Arlington Heights    IL    $ 120       Goldsboro    NC    $ 90       Tyler    TX    $ 90   

Rancho Cordova

   CA    $ 155       Barrington    IL    $ 70       Morrisville    NC    $ 120       Waxahachie    TX    $ 90   

Riverside

   CA    $ 90       Bedford Park    IL    $ 150       Raleigh    NC    $ 115       The Woodlands    TX    $ 135   

Rocklin

   CA    $ 135       Bourbonnais    IL    $ 90       Omaha    NE    $ 90       Salt Lake City    UT    $ 135   

Rosemead

   CA    $ 140       Champaign    IL    $ 135       Basking Ridge    NJ    $ 185       Arlington    VA    $ 210   

Sacramento

   CA    $ 135       Chicago    IL    $ 165       Bernardsville    NJ    $ 200       Chantilly    VA    $ 200   

Salinas

   CA    $ 150       Danville    1L    $ 90       Bridgewater    NJ    $ 210       Chester    VA    $ 135   

San Carlos

   CA    $ 90       Danville    IL    $ 90       Cranbury    NJ    $ 140       Dulles    VA    $ 230   

Sail Diego

   CA    $ 155       Downers Grove    IL    $ 90       Eatontown    NJ    $ 120       Fairfax    VA    $ 200   

San Francisco

   CA    $ 230       Elmhurst    IL    $ 135       Edison    NJ    $ 140       Falls Church    VA    $ 200   

San Gabriel

   CA    $ 140       Fairview Heights    IL    $ 90       Elizabeth    NJ    $ 165       Glen Allen    VA    $ 125   

San Jose

   CA    $ 135       Glenview    IL    $ 70       Fair Lawn    NJ    $ 165       Hampton    VA    $ 135   

San Luis Obispo

   CA    $ 120       Gurnee    IL    $ 90       Florham Park    NJ    $ 185       Herndon    VA    $ 210   

San Mateo

   CA    $ 200       Hoffman Estates    IL    $ 110       Iselin    NJ    $ 140       Norfolk    VA    $ 135   

San Rafael

   CA    $ 125       Lincolnshire    IL    $ 185       Mahwah    NI    $ 185       Richmond    VA    $ 135   

San Ramon

   CA    $ 185       Lisle    IL    $ 140       Morristown    NJ    $ 200       Sandston    VA    $ 135   

Santa Ana

   CA    $ 125       Naperville    IL    $ 120       Newark    NI    $ 165       Sterling    VA    $ 210   

Santa Clara

   CA    $ 185       Northbrook    IL    $ 135       Paramus    NJ    $ 185       Tysons Corner    VA    $ 230   

Santa Monica

   CA    $ 250       Ofallon    IL    $ 70       Parsippany    NJ    $ 200       Vienna    VA    $ 210   

South San Francisco

   CA    $ 135       Palatine    IL    $ 90       Piscataway    NJ    $ 165       Bellevue    WA    $ 185   

Stevenson Ranch

   CA    $ 90       Peoria    IL    $ 90       Princeton    NJ    $ 140       Bothell    WA    $ 135   

Stockton

   CA    $ 95       Rockford    IL    $ 120       Ramsey    NJ    $ 90       Kirkland    WA    $ 210   

Susanville

   CA    $ 90       Rolling Meadows    IL    $ 90       Red Bank    NJ    $ 140       Lynnwood    WA    $ 140   

Temecula

   CA    $ 135       Rosemont    IL    $ 140       Saddle Brook    NJ    $ 165       Redmond    WA    $ 150   

Torrance

   CA    $ 120       Schaumburg    IL    $ 125       Saddle River    NJ    $ 200       Seattle    WA    $ 185   

Ukiah

   CA    $ 90       Springfield    IL    $ 90       Short Hills    NJ    $ 165       Spokane    WA    $ 120   

Universal City

   CA    $ 185       Vernon Hills    IL    $ 90       Somerset    NJ    $ 135       Tacoma    WA    $ 200   

Valencia

   CA    $ 135       Westmont    IL    $ 90       Teaneck    NJ    $ 300       Tukwila    WA    $ 185   

Van Nuys

   CA    $ 120       Willowbrook    IL    $ 95       Tinton Falls    NJ    $ 150       Woodinville    WA    $ 185   

Walnut Creek

   CA    $ 165       Bloomington    IN    $ 90       Warren    NJ    $ 165       Green Bay    WA    $ 90   

Watsonville

   CA    $ 90       Cannel    IN    $ 120       Whippany    NJ    $ 230       Kenosha    WA    $ 90   

West Sacramento

   CA    $ 90       Columbus    IN    $ 90       Woodcliff Lake    NJ    $ 200       Kimberly    WI    $ 90   

Willits

   CA    $ 90       Fishers    IN    $ 95       Henderson    NV    $ 160       Madison    WI    $ 95   

Woodland

   CA    $ 90       Indianapolis    IN    $ 140       Las Vegas    NV    $ 150       Mukwonago    WI    $ 70   

Yorba Linda

   CA    $ 95       Muncie    IN    $ 70       Pahrump    NV      70       Oshkosh    WI    $ 90   

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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                 Reno    NV    $ 135       Pewaukee    WI    $ 95   
                 Albany    NY    $ 140       Waukesha    WI    $ 70   
                 Cheektowaga    NY    $ 125       Wauwatosa    WI    $ 70   
                 Fishkill    NY    $ 155       Beckley    WV    $ 90   
                 Jamaica    NY    $ 165       Charleston    WV    $ 90   
                 New York    NY    $ 350       Hurricane    WV    $ 90   
                 Plainview    NY    $ 200            
                 Rochester    NY    $ 165            

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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BLANK PAGE


Amendment

20100106.054.A.001

Between

Mobile Iron, Inc.

And

AT&T Services, Inc.


Agreement 20100106.054.A.001

 

Amendment 1 to AT&T-Mobile Iron Resale Agreement

This Amendment, effective on the date when signed by the last Party (“Amendment Effective Date”), and supplementing Agreement No. 20100106.054.C (the “Agreement”), is by and between Mobile Iron, Inc., a Delaware corporation (“Supplier”), and AT&T Services, Inc., a Delaware corporation (“AT&T”), each of which may be referred to in the singular as a “Party” or in the plural as the “Parties”. In the event there is a conflict between the terms of this Amendment and the terms of the Agreement, the terms of this Amendment will control.

RECITALS

Supplier and AT&T are Parties to a Resale Agreement (No. 20100106.054.C) effective April 22, 2010 (the “Agreement”) under which AT&T is authorized to resell Supplier’s products to AT&T Customers.

THEREFORE, AT&T and Supplier agree as follows:

 

1. Definitions

 

a) The following sections shall be added in the Agreement:

Section 2.31, Hardware, shall be added as follows:

Section 2.31 Hardware

Hardware ” means any Material to the extent it is a tangible product or equipment.

Section 2.32, Subcontractor, shall be added as follows:

Section 2.32 Subcontractor

Subcontractor ” means any person or entity that Supplier subcontracts to perform all or any part of Supplier’s obligations under this Agreement. “Subcontractor” shall include any person or entity at any tier of subcontractors, and shall not be limited to those persons or entities with a direct relationship with Supplier.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

2


Agreement 20100106.054.A.001

 

 

2. General Terms

 

b) The following sections shall be deleted and replaced in the Agreement:

Section 3.15, Government Contract Provisions, shall be deleted and replaced as follows:

Section 3.15 Government Contract Provisions

 

a. General. From time to time, AT&T provides materials and/or services to AT&T’s government customers in connection with corresponding agreements between AT&T and such customers; and when such materials and/or services are provided by an AT&T supplier, then, to the extent specified in subsections 3.15(b) and 3.15(c) below, the terms and conditions of the corresponding agreement (including any government-imposed requirements that are unique to a specific opportunity and, therefore, not listed in this Section 3.15) applicable to the materials and/or services provided by AT&T’s supplier will be binding upon AT&T’s supplier as if it were the contractor thereunder including, but not limited to, flowdowns from the Federal Acquisition Regulation (FAR) and any agency supplements thereto, and all applicable Executive Orders and statutes including Section 508 of the Rehabilitation Act of 1973, as amended. If AT&T’s supplier is providing a “commercial item” as that term is defined in FAR 2.101, those terms will include at a minimum those clauses required by FAR 52.212-5 (d) (1) and (e)(1) Alt. II which can be found at https://www.acquisition.gov/far and those clauses required by the Department of Defense FAR Supplement (DFARS) 252.212-7001 (c) which can be found at http://www.acq.osd.mil/dpap/dars/dfars/html/current/tochtml.htm . AT&T makes copies of the applicable agreements available to AT&T’s suppliers upon request.

 

b. When AT&T provides Materials and/or Services to AT&T’s government customers in connection with agreements between AT&T and the Western States Contracting Alliance (“WSCA”) (each a “WSCA Customer”), such Materials and/or Services are provided under the terms and conditions of the corresponding WSCA agreement applicable to the Materials and/or Services provided by the Supplier and those terms and conditions will be binding upon Supplier as if it were the contractor under the WSCA Agreement.

 

c. AT&T may provide Materials and/or Services to all other government customers in connection with corresponding agreements between AT&T and such customers (each a “Government Contract”) provided that where an Order for Materials and/or Services is for a Government Contract, AT&T must so specify in the Order, and no terms or conditions of the corresponding Government Contract will be binding upon Supplier unless Supplier specifically agrees in writing to be bound by such terms or conditions (whether for one or more specific Orders, one or more specific Government Contracts or for Government Contracts in general).

 

d. Notwithstanding Section 3.15(a) (c), AT&T may not provide Hardware to any such WSCA Customer or Government Contract, and the provisions of this Section 3.15 will not apply to Hardware, unless and only to the extent expressly agreed in writing by Supplier.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

3


c) The following sections shall be added in the Agreement as follows:

Section 3.46, Ethical Business Practice, shall be added as follows:

Section 3.46 Ethical Business Practice

[* * *]

Each Party hereby represents and warrants that the employees, temporary workers, agents, consultants, partners, officers, directors, members or representatives of such Party and its subcontractors, if any, performing Services or other activities under this Agreement (each and any of the foregoing individuals, for the purpose of this clause, a “Representative” of such Party) shall comply with the US Foreign Corrupt Practices Act and all applicable anticorruption laws. A Party’s Representatives shall not directly or indirectly pay, offer, give, promise to pay or authorize the payment of, any portion of the compensation received in connection with this Agreement or any other monies or other things of value in connection with its performance to a Government Official, defined below, to obtain or retain business or secure any improper advantage nor shall it knowingly permit such actions by a third party in connection with this Agreement. Government Official means (i) an officer or employee of any government or any department, agency, or instrumentality thereof, including government-owned or government-controlled commercial entities; (ii) an officer or employee of a public international organization; (iii) any person acting in an official capacity for or on behalf of any government or department, agency, or instrumentality or public international organization; (iv) any political party or official thereof; (v) any candidate for political office; or (vi) any other person, individual or entity at the suggestion, request or direction or for the benefit of any of the above-described persons or entities.

 

3. Special Terms

 

a) The following section shall be deleted and replaced in the Agreement:

Section 4.18, Supplier’s EULA, Materials Warranty, and Maintenance Agreement, shall be deleted and replaced as follows:

4.18 Supplier’s EULA, Materials Warranty, and Maintenance Agreement

 

a. For purposes of AT&T’s distribution of Supplier’s licensed Material, Supplier’s warranties, and Supplier’s maintenance agreements, Supplier agrees to provide AT&T and Customers with copies of any EULA, any statement of warranty that accompanies Material (“Materials Warranty”), and standard maintenance services agreement (“Maintenance Agreement”) authorized or required by Supplier or its original equipment manufacturers or licensors (the EULA, the Materials Warranty and the Maintenance Agreement are, at times, referred to herein as the “Supplier’s Material”). For reference, a copy of the current version of the EULA is attached hereto as Appendix R-1, a copy of the current version of the Materials Warranty is attached hereto as Appendix R-2, and a copy of the Maintenance Agreement is attached hereto as Appendix R-3. Supplier shall also maintain copies of Supplier’s Material on the World Wide Web accessible by AT&T and AT&T’s existing or potential Customers, shall maintain a web link to enable AT&T and AT&T’s existing or potential Customers to access Supplier’s Material via the Internet, shall make commercially reasonable efforts to maintain the same web link for the term of this Agreement, and shall provide AT&T with that link upon execution of this Agreement. [* * *]

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

4


Agreement 20100106.054.A.001

 

 

b. Supplier further agrees that it will be Supplier’s responsibility to include a copy of Supplier’s Material that it generally includes with its Materials, when the Materials are shipped or Software is delivered electronically to AT&T’s Customer, together with instructions directing the AT&T Customer:

 

  1. To read the EULA prior to opening the Software package (if shipped) or accepting electronic delivery of the Software.

 

  2. That the breaking of the seal of the software package or acceptance of electronically delivered software constitutes agreement with and acceptance of the terms and conditions of the EULA.

 

c. Except as set forth in sub-section (g) below, AT&T will not be a party to any such EULA, Maintenance Agreement, nor to any Materials Warranty, and the obligations of all such Supplier’s Material shall flow directly from Supplier to AT&T’s Customer. AT&T will have no obligations with respect to the licensing of Software or to the warranting of any Materials or Services, other than as may be expressly set forth in this Section. However, AT&T and not Supplier shall invoice Customer for any payments that may become due from Customer, and AT&T and not Supplier shall collect and receive payments from AT&T’s Customer on account of any such invoice. Any other obligations as set forth in Supplier’s Material will be strictly between Supplier and AT&T’s Customer.

 

d. Except as AT&T’s Customer may otherwise agree through its acceptance of the terms of Supplier’s Material (including without limitation acceptance thereof by a Government Customer through any of sub-sections (g)(i), (ii), or (iii)), Supplier’s warranty and the rights of AT&T under the Sections entitled “Infringement,” and “Warranty,” shall hereby be deemed to also be given for the benefit of AT&T’s Customers, and AT&T may disclose the provisions of such Sections to its Customers. If there is a conflict between the terms of the Supplier’s Material and the preceding sentence, the terms of Supplier’s Material control.

 

e. Supplier shall indemnify, hold harmless, and defend AT&T and other indemnified parties harmless from and against Loss in connection with, arising out of, or resulting from any Claim, as provided in the Sections entitled “Indemnity” and “Infringement”.

 

f. AT&T agrees to promptly notify Supplier of any Claim and cooperate with Supplier, upon request and at Supplier’s expense, as provided in the Section entitled “Indemnity”.

 

g.

Supplier acknowledges and agrees that certain of AT&T’s Customers that are State, Federal, local and municipal agencies, departments, political subdivisions and related entities or WSCA Customers purchasing pursuant to government contracts (collectively, “Government Customers”) require certain different treatment with respect to the issues dealt with in this

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

5


Agreement 20100106.054.A.001

 

  Section. Supplier hereby agrees that the terms and conditions in this sub-section (g) apply to such Government Customers, and that all of this Section continues to apply to such Government Customers except as expressly modified by this sub-section (g). Specifically, Supplier acknowledges that certain Government Customers insist on contracting directly and solely with AT&T, and may refuse to enter into contracts with Supplier or otherwise deal directly with Supplier for Tier 1 support and maintenance. In order to have such Government Customers agree to the EULA, Supplier hereby agrees that AT&T may take any of the following actions with respect to the EULA when responding to a request for proposal or request for information or otherwise contracting with Government Customers:

 

  i. have the Government Customer accept Supplier’s EULA through the web link referenced in sub-section (a) above, or Supplier’s other, standard acceptance methods in place at that time;

 

  ii. have the Government Customer agree to a version of Supplier’s EULA, a true and correct copy of which is attached hereto in Appendix R-1;

 

  iii. in the event that neither sub-section (g)(i) nor sub-section (g)(ii) is acceptable to the Government Customer, have the Government Customer agree to a sub-license of the EULA from AT&T; or

 

  iv. in the event that none of sub-section (g)(i) through sub-section (g)(iii) is acceptable to the Government Customer, Supplier and AT&T may mutually agree in writing, as part of any agreement by Supplier under Section 3.15(c), that certain terms and conditions may apply in addition to or, by express agreement, instead of, the EULA (“Government Customer Flow Downs”).

(For clarity, in sub-sections (g)(i) and (ii), the Government Customer will be agreeing to the terms of the EULA directly with Supplier, and AT&T will not be a party to that EULA.)

Pursuant to sub-section (g)(iii), Supplier hereby grants AT&T a limited, nonexclusive, royalty-free, license to the Software, during the term of this Agreement, only for the purpose of allowing and only to the extent necessary to allow AT&T to sub-license the Software to AT&T’s Government Customers on whose behalf AT&T has purchased licenses to the Software under this Agreement, under the EULA, for the term and territory and in the quantities and types licensed. Such sub-licenses may be perpetual if that is what was purchased, and shall survive any termination or expiration of this Agreement in accordance with the terms of the EULA. In the event of any uncured material breach of the EULA by such Government Customer, AT&T shall cooperate with Supplier in exercising Supplier’s termination rights under the EULA. For purposes of clarification, the Parties intent is that the right to sublicense granted by Supplier to AT&T be broad enough so that AT&T may grant the Government Customer the license that Supplier would have granted such Government Customer (had the Government Customer been willing to receive a license directly from Supplier), and that no termination of this Agreement leave AT&T having granted more rights to such Government Customer under this sub-section (g) than it had the right to sublicense hereunder. AT&T may represent and warrant to such Government Customers that it has the right to grant such sub-license. AT&T shall only be a party to the EULA for the limited purposes set forth in this paragraph.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

6


Agreement 20100106.054.A.001

 

In addition, with respect to Government Customers, Supplier hereby agrees that (A) the Materials Warranty and Maintenance Agreement flow directly to AT&T; (B) AT&T may pass through the Materials Warranty and Maintenance Agreement to its Government Customers to the fullest extent allowed by applicable law; (C) the Government Customers are intended third-party beneficiaries of the Materials Warranty and Maintenance Agreement; and (D) Supplier will fully cooperate with and assist AT&T in fulfilling any and all Supplier obligations under the Materials Warranty and Maintenance Agreement for the benefit of such Government Customers.

The terms and conditions of Agreement No. 20100106.054.C in all other respects remain unmodified and in full force and effect.

Original signature transmitted and received via facsimile or other electronic transmission of a scanned document, (e.g., .pdf or similar format) are true and valid signatures for all purposes hereunder and shall bind the Parties to the same extent as that of an original signature. This Amendment may be executed in multiple counterparts, each of which shall be deemed to constitute an original but all of which together shall constitute only one document.

IN WITNESS WHEREOF , the Parties have caused this Amendment to Agreement No. 20100106.054.C to be executed, as of the date the last Party signs.

AGREE TO by:

 

Mobile Iron, Inc.

    AT&T Services, Inc.

By:

 

/s/ Robert B. Tinker

    By:  

/s/ Anthony Cohen

Printed Name:

 

Robert B. Tinker

    Printed Name:  

Anthony Cohen

Title:

 

CEO

    Title:  

Senior Contract Manager

Date:

 

Aug. 18, 2011

    Date:  

August 16, 2011

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

7


BLANK PAGE


Amendment

20100106.054.A.002

Between

Mobile Iron, Inc.

And

AT&T Services, Inc.


Agreement 20100106.054.A.002

 

Amendment 2 to AT&T-Mobile Iron Resale Agreement

This Amendment (the “Amendment 2”), effective on the date when signed by the last Party (“Amendment Effective Date”), and supplementing Agreement No. 20100106.054.C (the “Agreement”), is by and between Mobile Iron, Inc., a Delaware corporation (“Supplier”), and AT&T Services, Inc., a Delaware corporation (“AT&T”), each of which may be referred to in the singular as a “Party” or in the plural as the “Parties”. In the event there is a conflict between the terms of this Amendment and the terms of the Agreement, the terms of this Amendment will control. All capitalized terms not otherwise defined in this Amendment 2 shall have the meanings assigned to them in the Agreement.

RECITALS

Supplier and AT&T are Parties to a Resale Agreement (No. 20100106.054.C) effective April 22, 2010 (the “Agreement”) under which AT&T is authorized to resell Supplier’s products to AT&T Customers.

WHEREAS, Supplier and AT&T entered into Amendment No. 20100106.054.A.001 to the Agreement on August 18, 2011 (the “Amendment 1”);

NOW, THEREFORE, in consideration of the premises and the covenants hereinafter contained, the Parties hereto agree as follows:

 

1. Section 4.18.h, Supplier’s EULA, Materials Warranty, and Maintenance Agreement, shall be added as follows:

 

  h.

Supplier acknowledges and agrees that certain Government Customers who have entered In Government Contracts with AT&T may require that Supplier agree to be bound by the Government Customer’s flow down terms that require flow down to subcontractors and that, absent such an agreement, such Government Customers will not accept Supplier’s Materials. Supplier agrees that with respect to the Government Contracts identified in Appendix F (the “Identified Government Contracts”), the terms that are required to be imposed by AT&T on subcontractors as contained in such Identified Government Contracts in the form provided by AT&T to Supplier on or about the date indicated in Appendix F (the “Government Customer Flow Downs”) shall apply to Supplier, to the extent that Supplier is a subcontractor under such Government Contract, except as otherwise set forth in Appendix F (the “Exclusions”). Any changes to the terms of the Identified Government Contracts that are made after the date indicated in Appendix F are not binding on Supplier until Supplier has reviewed the changes and has agreed to be bound by them as written or subject to Exclusions. The Government Customer Flow Downs excluding the Exclusions are referred to herein as the “Agreed Government Customer Flow Downs.” The parties may, from time to time, update Appendix F to include additional Identified Government Contracts, Government Customer Flow Downs and Exclusions, provided that any changes to Appendix F require both AT&T and Supplier’s written agreement. Supplier acknowledges and agrees that it has had the opportunity to review these Government Customer How Downs and Supplier agrees to accept Orders placed by AT&T on behalf of these

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

2


Agreement 20100106.054.A.002

 

  Government Customers. Such Orders will name the Government Customer and Supplier agrees to fulfill the obligations required of AT&T’s subcontractor for that Government Customer under those Agreed Government Customer Flow Downs.

 

2 . Appendix F is hereby added to the Amendment as attached hereto.

The terms and conditions of Agreement No. 20100106.054.C in all other respects remain unmodified and in full force and effect.

Original signature transmitted and received via facsimile or other electronic transmission of a scanned document, (e.g., .pdf or similar format) are true and valid signatures for all purposes hereunder and shall bind the Parties to the same extent as that of an original signature. This Amendment may be executed in multiple counterparts, each of which shall be deemed to constitute an original but all of which together shall constitute only one document.

IN WITNESS WHEREOF , the Parties have caused this Amendment to Agreement No. 20100106.054.C to be executed, as of the date the last Party signs.

AGREE TO by:

 

Mobile Iron, Inc.     AT&T Services, Inc.
By:  

/s/ Mike Morrissey

    By:  

/s/ Anthony Cohen

Printed Name:  

Mike Morrissey

    Printed Name:  

Anthony Cohen

Title:  

VP, Legal

    Title:  

Senior Contract Manager

Date:  

June 21, 2012

    Date:  

June 21, 2012

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

3


Agreement 20100106.054.A.002

 

Appendix F - List of Government Customers, Identified Government Contracts and Exclusions

The following Government Customers have their own Government Customer Flow Downs as described in Section 4.18.h which are Accepted by Supplier for all current and future Orders, to the extent that they are required of AT&T’s subcontractors and are not listed under the Exclusions:

State of Illinois

 

I . Government Customers

 

Government
Customer

 

Identified Government Contract

 

Date
Provided to
Supplier

     

Exclusion(s)

State of Illinois  

Solicitation Document, Mobile Device Management Application/IPB Reference # PBC 12-65124 (pp. 1-38)

 

Contract signed by AT&T and Central Management Services, PBC# 12-65124 (“Illinois Contract”)

  April 30, 2012     Supplier’s Materials or Service are not completely compliant with Section 508 of the Rehabilitation Act, to the extent this amendment applies to the Illinois contract. Supplier’s Materials and Service adhere to the general human interface design conventions of the device operating system platforms upon which they run. This allows the Materials or Service to support various accessibility features that are native to the device operating system platform. For example, on the Apple iOS devices, visually-impaired users can use the VoiceOver feature to speak items shown in the Materials’ or Service’s user interface. There is also accessibility functionalities built into the Android platform. So even if Supplier itself has not yet built specific accessibility features, the Materials or Service supports some features if they are included in the device operating system platform (e.g., Apple iOS, Android).

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

4


BLANK PAGE


20100106.054.A.003

 

Amendment

20100106.054.A.003

Between

Mobile Iron, Inc.

And

AT&T Services, Inc.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 


20100106.054.A.003

 

Amendment 3 to AT&T-Mobile Iron Resale Agreement

This Amendment (the “Amendment 3”), effective on the date when signed by the last Party (“Amendment Effective Date”), and supplementing Agreement No. 20100106.054.C, as previously amended (the “Agreement”), is by and between Mobile Iron, Inc., a Delaware corporation (“Supplier”), and AT&T Services, Inc., a Delaware corporation (“AT&T”), each of which may be referred to in the singular as a “Party” or in the plural as the “Parties.” In the event there is a conflict between the terms of this Amendment and the terms of the Agreement, the terms of this Amendment will control. All capitalized terms not otherwise defined in this Amendment 3 shall have the meanings assigned to them in the Agreement.

RECITALS

Supplier and AT&T are Parties to a Resale Agreement (No. 20100106.054.C) effective April 22, 2010 (the “Agreement”) under which AT&T is authorized to resell Supplier’s products to AT&T Customers.

WHEREAS, Supplier and AT&T entered into Amendment No. 20100106.054.A.002 to the Agreement on June 21, 2012 (the “Amendment 2”);

NOW, THEREFORE, in consideration of the premises and the covenants hereinafter contained, the Parties hereto agree as follows:

 

1. The Parties hereby update Appendix F to Amendment 2 to include the additional Identified Government Contract set forth in Attachment 1.

The terms and conditions of Agreement No. 20100106.054.C in all other respects remain unmodified and in full force and effect.

Original signature transmitted and received via facsimile or other electronic transmission of a scanned document, (e.g., .pdf or similar format) are true and valid signatures for all purposes hereunder and shall bind the Parties to the same extent as that of an original signature. This Amendment may be executed in multiple counterparts, each of which shall be deemed to constitute an original but all of which together shall constitute only one document.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

2


20100106.054.A.003

 

IN WITNESS WHEREOF , the Parties have caused this Amendment to Agreement No. 20100106.054.C to be executed, as of the date the last Party signs.

AGREE TO by:

 

Mobile Iron, Inc.     AT&T Services, Inc.
By:  

/s/ Mike Morrissey

    By:  

/s/ Philip Jurecky

Printed Name:  

Mike Morrissey

    Printed Name:  

Philip Jurecky

Title:  

VP Legal

    Title:  

Senior Contract Manager

Date:  

August 29, 2012

    Date:  

August 29, 2012

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

3


20100106.054.A.003

 

Attachment 1

 

Government
Customer

 

Identified Government Contract

 

Date Provided to
Supplier

     

Exclusion(s)

State of New York   State of New York Comprehensive Telecommunications Services Contract   April 12, 2012     None.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

4


BLANK PAGE


Agreement 20100106.054.A.004

 

Amendment 4 to AT&T-Mobile Iron Resale Agreement

This Amendment (the “Amendment 4”), effective on the date when signed by the last Party (“Amendment Effective Date”), and supplementing Agreement No. 20100106.054.C, as previously amended (the “Agreement”), is by and between Mobile Iron, Inc., a Delaware corporation (“Supplier”), and AT&T Services, Inc., a Delaware corporation (“AT&T”), each of which may be referred to in the singular as a “Party” or in the plural as the “Parties.” In the event there is a conflict between the terms of this Amendment and the terms of the Agreement, the terms of this Amendment will control. All capitalized terms not otherwise defined in this Amendment 4 shall have the meanings assigned to them in the Agreement.

RECITALS

Supplier and AT&T are Parties to a Resale Agreement (No. 20100106.054.C) effective April 22, 2010, as amended (the “Agreement”) under which AT&T is authorized to resell Supplier’s products to AT&T Customers.

NOW, THEREFORE, in consideration of the premises and the covenants hereinafter contained, the Parties hereto agree as follows:

 

1. Appendix F, “List of Government Customers, Identified Government Contracts and Exclusions”, is deleted in its entirety and replaced with Appendix F as attached to this Amendment.

The terms and conditions of Agreement No. 20100106.054.C in all other respects remain unmodified and in full force and effect.

Original signature transmitted and received via facsimile or other electronic transmission of a scanned document, (e.g., .pdf or similar format) are true and valid signatures for all purposes hereunder and shall bind the Parties to the same extent as that of an original signature. This Amendment may be executed in multiple counterparts, each of which shall be deemed to constitute an original but all of which together shall constitute only one document.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

2


Agreement 20100106.054.A.004

 

IN WITNESS WHEREOF , the Parties have caused this Amendment to Agreement No. 20100106.054.C to be executed, as of the date the last Party signs.

AGREE TO by:

 

Mobile Iron, Inc.     AT&T Services, Inc.
By:  

/s/ Mike Morrissey

    By:  

/s/ Philip Jurecky

Printed Name:  

Mike Morrissey

    Printed Name:  

Philip Jurecky

Title:  

V.P., Legal

    Title:  

Senior Contract Manager

Date:  

Nov. 20, 2012

    Date:  

11/20/12

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

3


Agreement 20100106.054.A.004

 

Appendix F - List of Government Customers, Identified Government Contracts and Exclusions

The following Government Customers have their own Government Customer Flow Downs as described in Section 4.18.h which are Accepted by Supplier for all current and future Orders, to the extent that they are required of AT&T’s subcontractors and are not listed under the Exclusions:

 

I. Government Customers

 

Government
Customer

 

Identified Government Contract

 

Date
Provided to
Supplier

     

Exclusion(s)

State of Illinois  

Solicitation Document, Mobile Device Management Application/IPB Reference # PBC 12-65124 (pp. 1-38)

 

Contract signed by AT&T and Central Management Services, PBC# 12-65124 (“Illinois Contract”)

  April 30, 2012     Supplier’s Materials or Service are not completely compliant with Section 508 of the Rehabilitation Act, to the extent this amendment applies to the Illinois contract. Supplier’s Materials and Service adhere to the general human interface design conventions of the device operating system platforms upon which they run. This allows the Materials or Service to support various accessibility features that are native to the device operating system platform. For example, on the Apple iOS devices, visually-impaired users can use the VoiceOver feature to speak items shown in the Materials’ or Service’s user interface. There is also accessibility functionalities built into the Android platform. So even if Supplier itself has not yet built specific accessibility features, the Materials or Service supports some features if they are included in the device operating system platform (e.g., Apple iOS, Android).
State of New York   State of New York Comprehensive Telecommunications Services Contract   April 12, 2012     None
State of Indiana   Quantity Purchase Award Agreement #         For Wireless Communication Services and Equipment EDS #D20-2-ATT Mobility   November 14, 2012     None

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

4


BLANK PAGE


Amendment

20100106.054.A.005

Between

Mobile Iron, Inc.

And

AT&T Services, Inc.


Agreement 20100106.054.A.005

 

Amendment 5

to

AT&T-Mobile Iron Resale Agreement

This Amendment (this “Amend.”), effective on the date when signed by the last of the two Parties to so sign, and amending Resale Agreement No, 20100106.054.C effective April 22, 2010 (the “Agreement”), is between Mobile Iron, Inc., a Delaware corporation (“Supplier”), and AT&T Services, Inc., a Delaware corporation (“AT&T”) (each, a “Party” and together, the “Parties”). In the event of a conflict between the terms of this Amend. and the terms of the Agreement, the terms of this Amend. will control. Capitalized terms used but not otherwise defined in this Amend. shall have the meanings assigned to them in the Agreement.

*        *        *

Supplier and AT&T are Parties to the Agreement under which Supplier authorizes AT&T to resell Supplier’s material and services to AT&T Customers.

In consideration of the premises and the covenants hereinafter contained, the Parties agree:

Appendix F, “List of Government Customers, Identified Government Contracts and Exclusions,” is deleted in its entirety and replaced with Appendix F as attached to this Amend.

*        *        *

The terms and conditions of the Agreement in all other respects remain unchanged and in full force and effect.

Original signature transmitted and received via facsimile or other electronic transmission of a scanned document (e.g., .pdf or similar format) are true and valid signatures for all purposes hereunder and shall bind the Parties to the same extent as that of an original signature on an original document. This Amend. May be executed in multiple counterparts, each of which shall be deemed to constitute an original but all of which together shall constitute only one document.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

2


Agreement 20100106.054.A.005

 

IN WITNESS WHEREOF , each Party has caused this Amend. to signed by its duly authorized representative,

 

Mobile Iron, Inc.     AT&T Services, Inc.
By:  

/s/ Mike Morrissey

    By:  

/s/ Philip Jurecky

Printed Name:  

Mike Morrissey

    Printed Name:  

Philip Jurecky

Printed Title:  

VP Legal

    Title:  

Senior Contract Manager

Date:  

Jan. 28, 2013

    Date:  

Jan. 28, 2013

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

3


Agreement 20100106.054.A.005

 

Appendix F - List of Government Customers, Identified Government Contracts and Exclusions

The following Government Customers have their own Government Customer Flow Downs as described in Section 4.18.h which are Accepted by Supplier for all current and future Orders to the extent that they are required of AT&T’s subcontractors and are not listed under the Exclusions:

 

I. Government Customers

 

Government
Customer

 

Identified Government Contract

 

Date Provided to
Supplier

     

Exclusion(s)

State of Illinois  

Solicitation Document, Mobile Device Management Application/IPB Reference # PBC 12-65124 (pp. 1-38)

 

Contract signed by AT&T and Central Management Services, PBC# 12-65124 (“Illinois Contract”)

  April 30, 2012     Supplier’s Materials or Service are not completely compliant with Section 508 of the Rehabilitation Act, to the extent Section 4.18.h (Supplier’s EULA, Materials Warranty, and Maintenance Agreement) applies to the Illinois Contract. Supplier’s Materials and Service adhere to the general human interface design conventions of the device operating system platforms upon which they run. This allows the Materials or Service to support various accessibility features that are native to the device operating system platform. For example, on the Apple iOS devices, visually-impaired users can use the VoiceOver feature to speak items shown in the Materials’ or Service’s user interface. There are also accessibility functionalities built into the Android platform. So even if Supplier itself has not yet built specific accessibility features, the Materials or Service supports some

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

4


Agreement 20100106.054.A.005

 

Government
Customer

 

Identified Government Contract

 

Date Provided to
Supplier

     

Exclusion(s)

        features if they are included in the device operating system platform (e.g., Apple iOS, Android).
State of New York   State of New York Comprehensive Telecommunications Services Contract   April 12, 2012     None
State of Indiana   Quantity Purchase Award Agreement #         For Wireless Communication Services and Equipment EDS #D20-2-ATT Mobility   November 14, 2012     None
State of Florida   Mobile Communications Services, AT&T Contract, Contract No.: DMS-10/11-008A (“Florida Contract”)   April 17, 2012     Supplier currently cannot meet all portions of all laws, rules, codes, ordinances, and licensing requirements and regulations applicable to the performance of the Florida Contract and the conduct of its business, Specifically, Supplier’s products and services are not completely compliant with Section 508 of the Rehabilitation Act, to the extent Section 4.18.h (Supplier’s EULA, Materials Warranty, and Maintenance Agreement) applies to the Florida Contract. Supplier’s products and services adhere to the general human interface design conventions of the device operating system platforms upon which they run. This allows the products and materials to support various accessibility features that

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

5


Agreement 20100106.054.A.005

 

Government
Customer

 

Identified Government Contract

 

Date Provided to
Supplier

     

Exclusion(s)

        are native to the device operating system platform. For example, on the Apple iOS devices, visually-impaired users can use the VoiceOver feature to speak items shown in the products’ user interface. There are also accessibility functionalities built into the Android platform. So even if Supplier itself has not yet built specific accessibility features, the products or services support some features if they are included in the device operating system platform (e.g., Apple iOS, Android).
        Supplier will not provide hardware to the State of Florida.
        Exhibit 5 to the Florida Contract (“Service Level Agreement Matrix”) does not apply to Supplier.
        [* * *]

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

6


Agreement 20100106.054.A.005

 

 

Mobile Iron, Inc.     AT&T Services, Inc.
By:  

/s/ Mike Morrissey

    By:  

/s/ Philip Jurecky

Printed Name:  

Mike Morrissey

    Printed Name:  

Philip Jurecky

Printed Title:  

VP Legal

    Title:  

Senior Contract Manager

Date:  

Jan. 28, 2013

    Date:  

Jan. 28, 2013

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

3


Agreement 20100106.054.A.005

 

 

Mobile Iron, Inc.     AT&T Services, Inc.
By:  

/s/ Mike Morrissey

    By:  

/s/ Philip Jurecky

Printed Name:  

Mike Morrissey

    Printed Name:  

Philip Jurecky

Printed Title:  

VP Legal

    Title:  

Senior Contract Manager

Date:  

Jan. 28, 2013

    Date:  

Jan. 28, 2013

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

3


BLANK PAGE


Amendment

20100106.054.A.006

Between

Mobile Iron, Inc.

And

AT&T Services, Inc.


Agreement 20100106.054.A.006

 

Amendment 6

to

AT&T-Mobile Iron Resale Agreement

This Amendment (this “Amend.”), effective on the date when signed by the last of the two Parties to so sign, and amending Resale Agreement No. 20100106.054.C effective April 22, 2010 (the “Agreement”), is between Mobile Iron, Inc., a Delaware corporation (“Supplier”), and AT&T Services, Inc., a Delaware corporation (“AT&T”) (each, a “Party” and together, the “Parties”). In the event of a conflict between the terms of this Amend. and the terms of the Agreement, the terms of this Amend. will control. Capitalized terms used but not otherwise defined in this Amend. shall have the meanings assigned to them in the Agreement.

*        *        *

Supplier and AT&T are Parties to the Agreement under which Supplier authorizes AT&T to resell Supplier’s material and services to AT&T Customers.

In consideration of the premises and the covenants hereinafter contained, the Parties agree:

 

1. Section 3.11, Duration of Agreement, is deleted in its entirety and replaced as follows:

 

  3.11 Duration of Agreement

 

  a. This Agreement will continue in effect for a term expiring on May 2, 2016, unless it is Cancelled or Terminated before that date. The Parties may extend the term of this Agreement beyond that date by mutual written agreement.

 

  b. Any Order in effect on the date when this Agreement expires or is Terminated or Cancelled will continue in effect until such Order either (i) expires by its own terms or (ii) is separately Terminated or Cancelled, prior to its own expiration, as provided in this Agreement. The terms and conditions of this Agreement shall continue to apply to such Order as if this Agreement were still in effect.

*        *        *

The terms and conditions of the Amendment in all other respects remain unchanged and in full force and effect.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

2


Agreement 20100106.054.A.006

 

Original signature transmitted and received via facsimile or other electronic transmission of a scanned document (e.g., .pdf or similar format) are true and valid signatures for all purposes hereunder and shall bind the Parties to the same extent as that of an original signature on an original document. This Amend. may be executed in multiple counterparts, each of which shall he deemed to constitute an original but all of which together shall constitute only one document.

IN WITNESS WHEREOF , each Party has caused this Amend. to signed by its duly authorized representative.

 

Mobile Iron, Inc.     AT&T Services, Inc.
By:  

/s/ Laurel Finch

    By:  

/s/ Philip Jurecky

Printed Name:  

Laurel Finch

    Printed Name:  

Philip Jurecky

Printed Title:  

VP, General Counsel

    Title:  

Senior Contract Manager

Date:  

Apr. 19, 2013

    Date:  

Apr. 21, 2013

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

3


BLANK PAGE


Amendment

20100106.054.A.007

Between

Mobile Iron, Inc.

And

AT&T Services, Inc.


Agreement 20100106.054.A.007

 

Amendment 7

to

AT&T-Mobile Iron Resale Agreement

This Amendment (this “Amend.”), effective on the date when signed by the last of the two Parties to so sign, and amending Resale Agreement No. 20100106.054.C effective April 22, 2010 (the “Agreement”), is between Mobile Iron, Inc., a Delaware corporation (“Supplier”), and AT&T Services, Inc., a Delaware corporation (“AT&T”) (each, a “Party” and together, the “Parties”). In the event of a conflict between the terms of this Amend. and the terms of the Agreement, the terms of this Amend. will control. Capitalized terms used but not otherwise defined in this Amend. shall have the meanings assigned to them in the Agreement.

Supplier and AT&T are Parties to the Agreement under which Supplier authorizes AT&T to resell Supplier’s material and services to AT&T Customers.

In consideration of the premises and the covenants hereinafter contained, the Parties agree:

 

  1. Appendix B, “Supplier’s Price(s)”, is deleted in its entirety and replaced with Appendix B as attached to this Amend.

The terms and conditions of the Amendment in all other respects remain unchanged and in full force and effect.

Original signature transmitted and received via facsimile or other electronic transmission of a scanned document (e.g., .pdf or similar format) are true and valid signatures for all purposes hereunder and shall bind the Parties to the same extent as that of an original signature on an original document. This Amend. may be executed multiple counterparts, each of which shall be deemed to constitute an original but all of which together shall constitute only one document.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

2


Agreement 20100106.054.A.007

 

IN WITNESS WHEREOF , each Party has caused this Amend. to signed by its duly authorized representative.

 

Mobile Iron, Inc.     AT&T Services, Inc.
By:  

/s/ Laurel Finch

    By:  

/s/ Philip Jurecky

Printed Name:  

Laurel Finch

    Printed Name:  

Philip Jurecky

Printed Title:  

V.P. & Gen. Cnsl

    Title:  

Senior Contract Manager

Date:  

June 7, 2013

    Date:  

06/07/13

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

3


Agreement 20100106.054.A.007

 

Appendix B - Supplier’s Price(s)

Supplier shall provide the Material and related Services, if any, including any applicable deliverables, for the following prices:

 

    

Americas On-Premise Price List in USD

  

Price to AT&T

   Core Product: Required purchase - choose perpetual or subscription   

 

MobileIron Advanced Management

  

SKU Number

  

Description

  

Cost per device (1)

MI-AM-ANY-PERP    MobileIron Advanced Management Software License – includes MDM, MAM, Atlas, Security, Intelligent Gateway, and Enterprise Integration -features can vary across platforms    [* * *]
MI-AM-ANY-12    MobileIron Advanced Management Subscription with Premium Support – 12 month term - includes MDM, MAM, Atlas, Security, Intelligent Gateway, and Enterprise Integration - features can vary across platforms    [* * *]
   Product Options : Choose perpetual or subscription   

 

MobileIron Docs@Work

     

SKU Number

  

Description (6)

  

Cost per device (1,7)

MI-DAW-PERP    MobileIron Docs@Work Software License    [* * *]
MI-DAW-12    MobileIron Docs@Work Subscription with Premium Support - 12 month term    [* * *]

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

2


Agreement 20100106.054.A.007

 

MobileIron Web@Work      

SKU Number

  

Description

  

Cost per device (1,7)

MI-WAW-PERP    MobileIron Web@Work Software License    [* * *]
MI-WAW-12    MobileIron Web@Work Subscription with Premium Support - 12 month term    [* * *]

 

MobileIron AppConnect

     

SKU Number

  

Description (6,11)

  

Cost per device (1,7)

MI-APC-PERP    MobileIron AppConnect Software License    [* * *]
MI-APC-12    MobileIron AppConnect Subscription with Premium Support - 12 month term    [* * *]

 

MobileIron AppTunnel

     

SKU Number

  

Description (12)

  

Cost per device (1,13)

MI-APT-PERP    MobileIron AppTunnel Software License - requires AppConnect    [* * *]
MI-APT-12    MobileIron AppTunnel Subscription with Premium Support - 12 month term – requires AppConnect    [* * *]

 

MobileIron ActiveSync Management

  

SKU Number

  

Description (9)

  

Cost per device (1)

MI-EAS-12    MobileIron ActiveSync Management Subscription – 12 month term    [* * *]
      [* * *]
   Product Bundles: Choose perpetual or subscription   

 

MobileIron Management & Apps Bundle

  

SKU Number

  

Description

  

Cost per device (1)

MI-AMAPP-PERP    MobileIron Advanced Management, AppConnect, and AppTunnel Bundle Software License    [* * *]
MI-AMAPP-12    MobileIron Advanced Management, AppConnect, and AppTunnel Bundle Subscription with Premium Support – 12 month term    [* * *]

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

3


Agreement 20100106.054.A.007

 

MobileIron Management & Docs Bundle   

SKU Number

  

Description

  

Cost per device (1)

MI-AMDAW-PERP    MobileIron Advanced Management and Docs@Work Bundle Software License    [* * *]
MI-AMDAW-12    MobileIron Advanced Management and Docs@Work Bundle Subscription with Premium Support – 12 month term    [* * *]

 

MobileIron Management & Web Bundle

  

SKU Number

  

Description

  

Cost per device (1)

MI-AMWAW-PERP    MobileIron Advanced Management, Web@Work Bundle Software License    [* * *]
MI- AMWAW-12    MobileIron Advanced Management and Web@Work Bundle Subscription with Premium Support – 12 month term    [* * *]

 

MobileIron Premium Bundle

     

SKU Number

  

Description

  

Cost per device (1)

MI-AMPRE-PERP    MobileIron Advanced Management, AppConnect, AppTunnel, Web@Work and Docs@Work Bundle Software License    [* * *]
MI-AMPRE-12    MobileIron Advanced Management, AppConnect, AppTunnel, Web@Work, Docs@Work Bundle Subscription with Premium Support – 12 month term    [* * *]

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

4


Agreement 20100106.054.A.007

 

Upgrade SKUs – Advanced Management to Bundles

 

MobileIron Advanced Management upgrade to Apps Bundle

SKU Number

  

Description

  

Cost per device (1)

MI-AM-AMAPP-PERP-UP    Upgrade from Advanced Management to the MobileIron Advanced Management, App Connect, and AppTunnel Bundle    [* * *]
MI-AM-AMAPP-SUB-UP    Upgrade from Advanced Management to the MobileIron Advanced Management, App Connect, and AppTunnel Bundle – 12 Month Subscription    [* * *]

 

MobileIron Advanced Management upgrade to Web Bundle

  

SKU Number

  

Description

  

Cost per device (1)

MI-AM-AMWAW-PERP-UP    Upgrade from Advanced Management to the MobileIron Advanced Management and Web@Work Bundle    [* * *]
MI-AM-AMWAW-SUB-UP    Upgrade from Advanced Management to the MobileIron Advanced Management and Web@Work Bundle – 12 Month Subscription    [* * *]

 

MobileIron Advanced Management upgrade to Docs Bundle

  

SKU Number

  

Description

  

Cost per device (1)

MI-AM-AMDAW-PERP-UP    Upgrade from Advanced Management to the MobileIron Advanced Management SKU upgraded to the Docs Bundle which includes Docs@Work    [* * *]

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

5


Agreement 20100106.054.A.007

 

MI-AM-AMDAW-SUB-UP    Upgrade from Advanced Management to the MobileIron Advanced Management SKU upgraded to the Docs Bundle which includes Docs@Work – 12 Month Subscription    [* * *]

 

MobileIron Advanced Management upgrade to Premium Bundle

SKU Number

  

Description

  

Cost per device (1)

MI-AM-AMPRE-PERP-UP    Upgrade from Advanced Management to the MobileIron Advanced Management, AppConnect, AppTunnel, Web@Work and Docs@Work Bundle    [* * *]
MI-AM-AMPRE-SUB-UP    Upgrade from Advanced Management to the MobileIron Advanced Management, AppConnect, AppTunnel, Web@Work and Docs@Work Bundle – 12 Month Subscription    [* * *]

 

Upgrade SKUs –Bundles to Premium Bundle

 

MobileIron Apps Bundle upgrade to Premium Bundle

  

SKU Number

  

Description

  

Cost per device (1)

MI-AMAPP-PRE-PERP-UP    Upgrade from the Apps Bundle to the MobileIron Advanced Management, AppConnect, AppTunnel, Web@Work and Docs@Work Bundle    [* * *]
MI-AMAPP-PRE-SUB-UP    Upgrade from the Apps Bundle to the MobileIron Advanced Management, AppConnect, AppTunnel, Web@Work and Docs@Work Bundle – 12 Month Subscription    [* * *]

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

6


Agreement 20100106.054.A.007

 

MobileIron Web Bundle upgrade to Premium Bundle   

SKU Number

  

Description

  

Cost per device (1)

MI-AMWAW-PRE-PERP-UP    Upgrade from the Web Bundle to the MobileIron Advanced Management, AppConnect, AppTunnel, Web@Work and Docs@Work Bundle    [* * *]
MI-AMWAW-PRE-SUB-UP    Upgrade from the Web Bundle to the MobileIron Advanced Management, AppConnect, AppTunnel, Web@Work and Docs@Work Bundle – 12 Month Subscription    [* * *]

 

MobileIron Docs Bundle upgrade to Premium Bundle

  

SKU Number

  

Description

  

Cost per device (1)

MI-AMDAW-PRE-PERP-UP    Upgrade from the Docs Bundle to the MobileIron Advanced Management, AppConnect, AppTunnel, Web@Work and Docs@Work Bundle    [* * *]
MI-AMDAW-PRE-SUB-UP    Upgrade from the Docs Bundle to the MobileIron Advanced Management, AppConnect, AppTunnel, Web@Work and Docs@Work Bundle – 12 Month Subscription    [* * *]

 

Education SKUs

 

MobileIron Management & Docs Bundle – For Education Accounts Only

  

SKU Number

  

Description (14)

  

Cost per device (1)

MI-AMDAW-PERP-EDU    MobileIron Advanced Management and Docs@Work Bundle Software License – For Education Accounts Only    [* * *]
MI-AMDAW-12-EDU    MobileIron Advanced Management and Docs@Work Bundle Subscription with Premium Support – 12 month term – For Education Accounts Only    [* * *]

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

7


Agreement 20100106.054.A.007

 

MobileIron Premium Bundle – For Education Accounts Only

SKU Number

  

Description (14)

  

Cost per device (1)

MI-AMPRE-PERP-EDU    MobileIron Advanced Management, AppConnect, AppTunnel, Web@Work and Docs@Work Bundle Software – For Education Accounts Only    [* * *]
MI-AMPRE-12-EDU    MobileIron Advanced Management, AppConnect, AppTunnel, and Docs@Work Bundle Subscription with Premium Support – 12 month term – For Education Accounts Only    [* * *]

 

MobileIron Support Services – Management and Docs Bundle – For Education Accounts Only

  

SKU Number

  

Description (14)

  

Cost per device (1)

MI-AMDAWCUSTCARE-EDU    MobileIron Annual Standard Support and Maintenance (6AM-6PM PST Mon-Fri) for Advanced Management and Docs@Work Bundle - - [* * *] – For Education Accounts Only    [* * *]
MI-AMDAWCUSTCAREPREMIUM-EDU    MobileIron Annual Premium Support and Maintenance (24x7) for Advanced Management and Docs@Work Bundle - [* * *] – For Education Accounts Only    [* * *]

 

MobileIron Support Services – Premium Bundle – For Education Accounts Only

  

SKU Number

  

Description (14)

  

Cost per device (1)

MI-AMPRECUSTCARE-ANY    MobileIron Annual Standard Support and Maintenance (6AM-6PM PST Mon-Fri) for Advanced Management, AppConnect, AppTunnel, Web@Work and Docs@Work Bundle - [* * *] – For Education Accounts Only    [* * *]

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

8


Agreement 20100106.054.A.007

 

MI-AMPRECUSTCAREPREMIUM-ANY    MobileIron Annual Premium Support and Maintenance (24x7) for Advanced Management, AppConnect, AppTunnel, Web@Work and Docs@Work Bundle - [* * *] – For Education Accounts Only    [* * *]
   Deployment Options: If hardware purchased   

 

MobileIron Hardware Appliance

  

SKU Number

  

Description

  

Cost per appliance (3)

MI-APPL-ANY    MobileIron M2100 Hardware Appliance for (Single CPU, 4 cores, 32GB RAM, dual 500GB disks, 2 year non-extendable warranty)    [* * *]
MI-APPL2500    MobileIron M2500 Hardware Appliance for VSP (2 CPU sockets, 16 cores, 64GB RAM, four 600 GB 6Gb/s SAS drives in RAID 10 array, redundant power supplies and fans, 3 year non-extendable warranty)    [* * *]
MI-APPLSENTRY-ANY    MobileIron M2100 Hardware Appliance for Sentry CPU, 4 cores, 32GB RAM, dual 500GB hard disks, 2 extendable warranty)    [* * *]
MI-APPLSENTRY2500-ANY    MobileIron M2500 Hardware Appliance for Sentry (2 CPU sockets, 16 cores, 64GB RAM, four 600 GB 6Gb/s SAS drives in RAID 10 array, redundant power supplies and fans, 3 year non-extendable warranty)    [* * *]
MI-APPLCONNECT-ANY    MobileIron M2100 Hardware Appliance for Connector (Single CPU, 4 cores, 32GB RAM, dual 500GB hard disks, 2 year non-extendable warranty)    [* * *]
   Support and Professional Services   

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

9


Agreement 20100106.054.A.007

 

MobileIron Support Services - Advanced Management   

SKU Number

  

Description (10)

  

Cost per service (4)

MI-CUSTCARE-ANY    MobileIron Annual Standard Support and Maintenance (6AM-6PM PST Mon-Fri) for Advanced Management Software License - [* * *]    [* * *]
MI-CUSTCARERENEW-ANY    MobileIron Annual Standard Support and Maintenance Renewal for Advanced Management - [* * *]    [* * *]
MI-CUSTCAREPREMIUM-ANY    MobileIron Annual Premium Support and Maintenance (24x7) for Advanced Management Software License - [* * *] Annually    [* * *]
MI-CUSTCAREPREMIUMRENEW-ANY    MobileIron Annual Premium Support and Maintenance Renewal for Advanced Management Software License - [* * *]    [* * *]

 

MobileIron Support Services – Docs@Work

  

SKU Number

  

Description (10)

  

Cost per service (4)

MI-DAWCUSTCARE-ANY    MobileIron Annual Standard Support and Maintenance (6AM-6PM PST Mon-Fri) for Docs@Work - [* * *] Software License    [* * *]
MI-DAWCUSTCAREPREMIUM-ANY    MobileIron Annual Premium Support and Maintenance (24x7) for Docs@Work Software License – [* * *]    [* * *]

 

MobileIron Support Services – Web@Work

  

SKU Number

  

Description (10)

  

Cost per service (4)

MI-WAWCUSTCARE-ANY    MobileIron Annual Standard Support and Maintenance (6AM-6PM PST Mon-Fri) for Web@Work - [* * *]    [* * *]

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

10


Agreement 20100106.054.A.007

 

MI-WAWCUSTCAREPREMIUM- ANY    MobileIron Annual Premium Support and Maintenance (24x7) for Web@Work Software License - [* * *]    [* * *]

 

MobileIron Support Services – AppConnect

SKU Number

  

Description (10)

  

Cost per service (4)

MI-APCCUSTCARE-ANY    MobileIron Annual Standard Support and Maintenance (6AM-6PM PST Mon-Fri) for AppConnect - [* * *]    [* * *]
MI-APCCUSTCAREPREMIUM-ANY    MobileIron Annual Premium Support and Maintenance (24x7) for AppConnect Software License - [* * *]    [* * *]

 

MobileIron Support Services – AppTunnel

  

SKU Number

  

Description (10)

  

Cost per service (4)

MI-APTCUSTCARE-ANY    MobileIron Annual Standard Support and Maintenance (6AM-6PM PST Mon-Fri) for AppTunnel - [* * *]    [* * *]
MI-APTCUSTCAREPREMIUM-ANY    MobileIron Annual Premium Support and Maintenance (24x7) for AppTunnel Software License - [* * *]    [* * *]

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

11


Agreement 20100106.054.A.007

 

MobileIron Support Services – Management and Apps Bundle  

SKU Number

 

Description (10)

 

Cost per service (4)

MI-AMAPPCUSTCARE-ANY   MobileIron Annual Standard Support and Maintenance (6AM-6PM PST Mon-Fri) for Advanced Management, AppConnect, and AppTunnel Bundle Software License - [* * *]   [* * *]
MI-AMAPPCUSTCAREPREMIUM-ANY   MobileIron Annual Premium Support and Maintenance (24x7) for Advanced Management, AppConnect, and AppTunnel Bundle Software License - [* * *]   [* * *]

 

MobileIron Support Services – Management and Docs Bundle

 

SKU Number

 

Description (10)

 

Cost per service (4)

MI-AMDAWCUSTCARE-ANY   MobileIron Annual Standard Support and Maintenance (6AM-6PM PST Mon-Fri) for Advanced Management and Docs@Work Bundle Software License - [* * *]   [* * *]
MI-AMDAWCUSTCAREPREMIUM-ANY   MobileIron Annual Premium Support and Maintenance (24x7) for Advanced Management and Docs@Work Bundle Software License - [* * *]   [* * *]

 

MobileIron Support Services – Management and Web Bundle

 

SKU Number

 

Description (10)

 

Cost per service (4)

MI-AMWAWCUSTCARE-ANY   MobileIron Annual Standard Support and. Maintenance (6AM-6PM PST Mon-Fri) for Advanced Management and Web@Work Bundle Software License - [* * *]   [* * *]

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

12


Agreement 20100106.054.A.007

 

MI-AMWAWCUSTCAREPREMIUM- ANY    MobileIron Annual Premium Support and Maintenance (24x7) for Advanced Management and Web@Work Bundle Software License - [* * *]    [* * *]

 

MobileIron Support Services – Premium Bundle

SKU Number

  

Description (10)

  

Cost per service (4)

MI-AMPRECUSTCARE-ANY    MobileIron Annual Standard Support and Maintenance (6AM-6PM PST Mon-Fri) for Advanced Management, AppConnect, AppTunnel, Web@Work and Docs@Work Bundle Software License - [* * *]    [* * *]
MI-AMPRECUSTCAREPREMIUM-ANY    MobileIron Annual Premium Support and Maintenance (24x7) for Advanced Management, AppConnect, AppTunnel, Web@Work and Docs@Work Bundle Software License - [* * *]    [* * *]

 

MobileIron Professional Services

     

SKU Number

  

Description

  

Cost per service

MI-CORE-ANY    Professional Services - Install (core functionality, simple setup)    [* * *]
MI-TRN-ANY    Professional Services – Training (technical product review)    [* * *]
MI-PS-ANY    Professional Services -Custom scope (e.g. certificate integration, health checks, follow-services)    [* * *]

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

13


Agreement 20100106.054.A.007

 

MI-PS-ENHANCED-ANY    Professional Services - Install (core functionality + high availability + Docs@Work, Web@Work)    [* * *]
MI-PS-PREMIUM-ANY    Professional Services - Install (core functionality Sentry and VSP high availability + PKI Integral Docs@Work, Web@Work)    [* * *]
MI-PSPREMIUMPLUS-ANY    Premium Plus Services and Strategic Account Management (annual fee) (8)    [* * *]

 

Support and Professional Services – Upgrade SKUs

 

MobileIron Support Services - Advanced Management upgrade to Apps Bundle

  

SKU Number

  

Description (10)

  

Cost per device (1)

MI-UPAMAPPCUSTCARE-ANY    MobileIron Annual Standard Support and Maintenance (6AM-6PM PST Mon-Fri) for upgrade from Advanced Management to Apps Bundle - [* * *]    [* * *]

MI-

UPAMAPPCUSTCAREPREMIUM-

ANY

   MobileIron Annual Premium Support and Maintenance (24x7) for upgrade from Advanced Management to Apps Bundle - [* * *]    [* * *]

 

MobileIron Support Services - Advanced Management upgrade to Web Bundle

  

SKU Number

  

Description (10)

  

Cost per device (1)

MI-UPAMWAWCUSTCARE-ANY    MobileIron Annual Standard Support and Maintenance (6AM-6PM PST Mon-Fri) for upgrade from Advanced Management to Web Bundle - [* * *]    [* * *]

MI-UPAMWAWCUSTCAREPREMIUM-

ANY

   MobileIron Annual Premium Support and Maintenance (24x7) for upgrade from Advanced Management to Web Bundle - [* * *]    [* * *]

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

14


Agreement 20100106.054.A.007

 

MobileIron Support Services - Advanced Management upgrade to Docs Bundle

SKU Number

  

Description (10)

  

Cost per device (1)

MI-UPAMDAWCUSTCARE-ANY    MobileIron Annual Standard Support and Maintenance (6AM-6PM PST Mon-Fri) for upgrade from Advanced Management to Docs Bundle - [* * *]    [* * *]

MI- UPAMDAWCUSTCAREPREMIUM-

ANY

   MobileIron Annual Premium Support and Maintenance (24x7) for upgrade from Advanced Management to Docs Bundle - [* * *]    [* * *]

 

MobileIron Support Services - Advanced Management upgrade to Premium Bundle

  

SKU Number

  

Description (10)

  

Cost per device (1)

MI-UPAMPRECUSTCARE-ANY    MobileIron Annual Standard Support and Maintenance (6AM-6PM PST Mon-Fri) for upgrade from Advanced Management to Premium Bundle - [* * *]    [* * *]

MI-

UPAMPRECUSTCAREPREMIUM-

ANY

   MobileIron Annual Premium Support and Maintenance (24x7) for upgrade from Advanced Management to Premium Bundle - [* * *]    [* * *]

 

MobileIron Support Services – Apps Bundle upgrade to Premium Bundle

  

SKU Number

  

Description (10)

  

Cost per device (1)

MI-UPAPPPRECUSTCARE-ANY    MobileIron Annual Standard Support and Maintenance (6AM-6PM PST Mon-Fri) for upgrade from App Bundle to Premium Bundle - [* * *]    [* * *]

MI- UPAPPPRECUSTCAREPREMIUM-

ANY

   MobileIron Annual Premium Support and Maintenance (24x7) for upgrade from App Bundle to Premium Bundle    [* * *]

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

15


Agreement 20100106.054.A.007

 

MobileIron Support Services – Web Bundle upgrade to Premium Bundle

SKU Number

  

Description (10)

  

Cost per device (1)

MI-UPWAWPRECUSTCARE-ANY    MobileIron Annual Standard Support and Maintenance (6AM-6PM PST Mon-Fri) for upgrade from Web Bundle to Premium Bundle - [* * *]    [* * *]

MI-

UPWAWPRECUSTCAREPREMIUM-

ANY

   MobileIron Annual Premium Support and Maintenance (24x7) for upgrade from Web Bundle to Premium Bundle - [* * *]    [* * *]

 

MobileIron Support Services – Docs Bundle upgrade to Premium Bundle

  

SKU Number

  

Description (10)

  

Cost per device (1)

MI-UPDAWPRECUSTCARE-ANY    MobileIron Annual Standard Support and Maintenance (6AM-6PM PST Mon-Fri) for upgrade from Docs Bundle to Premium Bundle - [* * *]    [* * *]

MI- UPDAWPRECUSTCAREPREMIUM-

ANY

   MobileIron Annual Premium Support and Maintenance (24x7) for upgrade from Docs Bundle to Premium Bundle - [* * *] Annually    [* * *]

Notes:

 

(1) Min purchase = [* * *]
(2) Requires one license for every device under MobileIron management
(3) Does not include shipping and handling
(4) % of software license list price - only for perpetual pricing
(5) Android, iOS, Mac OS X, Windows Phone 8: BES integration for BlackBerry policy mgmt not priced separately; Features can vary across platforms
(6) Must use same licensing model (perpetual or subscription) as Advanced Management
(7) Requires purchase of Advanced Management
(8) Must also have MobileIron Annual Premium Support and Maintenance

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

16


Agreement 20100106.054.A.007

 

(9) Policy mgmt (password, wipe, other policy enforcement) of devices only supported by MobileIron through ActiveSync (Symbian, Windows Mobile, Windows Phone 7, Windows 8 RT)
(10) Support levels must match across products purchased
(11) Must be purchased for each device that has internal or third-party apps installed and being managed through MobileIron using AppConnect functionality; no developer fee
(12) Must be purchased for each device that has internal or third-party apps installed and being managed through MobileIron using AppTunnel functionality; no developer fee
(13) Requires purchase of AppConnect
(14) Approved purchasers include public or private educational institutions—-teaching from preschool to higher education, and/or vocational—both for profit and non-profit. A minimum of [* * *] paid license purchase on a single invoice is required to be eligible for the discount pricing. All student device licenses and their maintenance fees are available at no charge for the term of the subscription - for both Subscription On-Premise and Subscription Connected Cloud licenses. Student device licenses are not available at no charge under the Perpetual On-Premise Licensing model.

 

    

Americas Connected Cloud Price List in USD

  

Price to AT&T

   Core Service: Required purchase   

 

MobileIron Basic Management

     

SKU Number

  

Description (10)

  

Cost per device (1)

MI-CLOUD-BM-ANY-12    MobileIron Connected Cloud Basic Management Subscription with Premium Support - 12 month term - includes MDM, MAM (up to 2 in-house apps), Atlas, and Security (no app certs) with zero on-premise footprint - features can vary across platforms    [* * *]

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

17


Agreement 20100106.054.A.007

 

MobileIron Advanced Management   

SKU Number

  

Description (5)

  

Cost per device (1)

MI-CLOUD-AM-ANY-12    MobileIron Connected Cloud Advanced Management Subscription with Premium Support - 12 month term -includes MDM, MAM, Atlas, Security, Intelligent Gateway, and Enterprise Integration -features can vary across platforms    [* * *]

 

Managed Hosted MDM

     
   MobileIron VSP from AT&T - Managed Hosted MDM Solution Subscription (per month per device registered)    [* * *]
   Service Options   

 

MobileIron Docs@Work

     

SKU Number

  

Description

  

Cost per device (1,2)

MI-CLOUD-DAW-12    MobileIron Connected Cloud Docs@Work Subscription with Premium Support - 12 month term    [* * *]

 

MobileIron Web

     

SKU Number

  

Description

  

Cost per device (1,2)

MI-CLOUD-WAW-12    MobileIron Connected Cloud Web@Work Subscription with Premium Support - 12 month term    [* * *]

 

MobileIron AppConnect@Work

     

SKU Number

  

Description (6, 8)

  

Cost per device (1,2)

MI-CLOUD-APC-12    MobileIron Connected Cloud AppConnect Subscription with Premium Support - 12 month term    [* * *]

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

18


Agreement 20100106.054.A.007

 

MobileIron AppTunnel      

SKU Number

  

Description (9)

  

Cost per device (1,10)

MI-CLOUD-APT-12    MobileIron Connected Cloud AppTunnel Subscription with Premium Support - 12 month term    [* * *]

 

MobileIron ActiveSync Management

  

SKU Number

  

Description (6)

  

Cost per device (1,11)

MI-CLOUD-EAS-12    MobileIron Connected Cloud ActiveSync Management Subscription with Premium Support - 12 month term    [* * *]
   Service Bundles   

 

MobileIron Management & Apps Bundle

  

SKU Number

  

Description

  

Cost per device (1)

MI-CLOUD-AMAPP-12    MobileIron Connected Cloud Advanced Management, AppConnect, and AppTunnel Bundle Subscription with Premium Support - 12 month term    [* * *]

 

MobileIron Management & Docs Bundle

  

SKU Number

  

Description

  

Cost per device (1)

MI-CLOUD-AMDAW-12    MobileIron Connected Cloud Advanced Management and Docs@Work Bundle Subscription with Premium Support - 12 month term    [* * *]

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

19


Agreement 20100106.054.A.007

 

MobileIron Management & Web Bundle   

SKU Number

  

Description

  

Cost per device (1)

MI-CLOUD-AMWAW-12    MobileIron Connected Cloud Advanced Management and Web@Work Bundle Subscription with Premium Support - 12 month term    [* * *]

 

MobileIron Premium Bundle

     

SKU Number

  

Description

  

Cost per device (1)

MI-CLOUD-AMPRE-12    MobileIron Connected Cloud Advanced Management, AppConnect, AppTunnel, Web@Work and Docs@Work Bundle Subscription with Premium Support - 12 month term    [* * *]

 

Upgrade SKU - Subscription Licenses

 

Advanced Management upgrade to Apps Bundle - Subscription Upgrade

  

SKU Number

  

Description

  

Cost per device (1)

MI-CLOUD-AM-AMAPP-SUB-UP    Connected Cloud upgrade from Advanced Management to the MobileIron Advanced Management, AppConnect, and AppTunnel Bundle – 12 Month Subscription    [* * *]

 

Advanced Management upgrade to Web Bundle - Subscription Upgrade

  

SKU Number

  

Description

  

Cost per device (1)

MI-CLOUD-AM-AMWAW-SUB-UP    Connected Cloud upgrade from Advanced Management to the MobileIron Advanced Management and Web Bundle - 12 Month Subscription    [* * *]

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

20


Agreement 20100106.054.A.007

 

Advanced Management upgrade to Docs Bundle - Subscription Upgrade

SKU Number

  

Description

  

Cost per device (1)

MI-CLOUD-AM-AMDAW-SUB-UP    Connected Cloud upgrade from Advanced Management to the MobileIron Advanced Management SKU upgraded to the Does Bundle which includes Docs@Work – 12 Month Subscription    [* * *]

 

Advanced Management upgrade to Premium Bundle - Subscription Upgrade

  

SKU Number

  

Description

  

Cost per device (1)

MI-CLOUD-AM-AMPRE-SUB-UP    Connected Cloud upgrade from Advanced Management to the MobileIron Advanced Management, AppConnect, AppTunnel, Web@Work and Docs@Work Bundle – 12 Month Subscription    [* * *]

 

Apps Bundle upgrade to Premium Bundle - Subscription Upgrade

  

SKU Number

  

Description

  

Cost per device (1)

MI-CLOUD-AMAPP-PRE-SUB-UP    Connected Cloud upgrade from the Apps Bundle to the MobileIron Advanced Management, AppConnect, AppTunnel, Web@Work and Docs@Work Bundle – 12 Month Subscription    [* * *]

 

Web Bundle upgrade to Premium Bundle - Subscription Upgrade

  

SKU Number

  

Description

  

Cost per device (1)

MI-CLOUD-AMWAW-PRE-SUB-UP    Connected Cloud upgrade from the Web Bundle to the MobileIron Advanced Management, AppConnect, AppTunnel, Web@Work and Docs@Work Bundle – 12 Month Subscription    [* * *]

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

21


Agreement 20100106.054.A.007

 

Docs Bundle upgrade to Premium Bundle - Subscription Upgrade

SKU Number

  

Description

  

Cost per device (1)

MI-CLOUD-AMDAW-PRE-SUB-UP    Connected Cloud upgrade from the Docs Bundle to the MobileIron Advanced Management, AppConnect, AppTunnel, Web@Work and Docs@Work Bundle – 12 Month Subscription    [* * *]

 

Education SKUs

 

MobileIron Management & Does Bundle - For Education Accounts Only

  

SKU Number

  

Description (14)

  

Cost per device

MI-CLOUD-AMDAW -12-EDU    MobileIron Connected Cloud Advanced Management and Docs@Work Bundle Subscription with Premium Support - 12 month term – For Education Accounts Only    [* * *]

 

MobileIron Premium Bundle - For Education Accounts Only

  

SKU Number

  

Description (14)

  

Cost per device

MI-CLOUD-AMPRE-12-EDU    MobileIron Connected Cloud Advanced Management, AppConnect, AppTunnel, and Docs@Work Bundle Subscription with Premium Support - 12 month term – For Education Accounts Only    [* * *]

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

22


Agreement 20100106.054.A.007

 

Test and Development Connected Cloud Instance

 

Test and Development Connected Cloud Instance

  

SKU Number

  

Description (14)

  

Cost per device (1)

MI-CLOUD-TESTDEV-AMPRE-12    MobileIron Connected Cloud Advanced Management, AppConnect, AppTunnel, Web@Work and Docs@Work Bundle Subscription with Premium Support - for Test/Dev Environment - 12 month term - requires purchase of a Production Connected Cloud Instance.    [* * *]
   Deployment Options: If hardware purchased for enterprise integration   

 

MobileIron Hardware Appliance

     

SKU Number

  

Description

  

Cost per appliance (3)

M1-APPLENTCONNECT-ANY    MobileIron M2100 Hardware Appliance for Enterprise Connector (Single CPU, 4 cores, 16GB RAM, dual 250GB hard disks, 1 year non-extendable warranty)    [* * *]
MI-APPLSENTRY-ANY    MobileIron M2100 Hardware Appliance (Single CPU, 4 cores, 32GB RAM, dual 500 disks, 2 year non-extendable warranty)    [* * *]
MI-APPLSENTRY2500-ANY    MobileIron M2500 Hardware Appliance for Sentry (2 CPU sockets, 16 cores, 64GB RAM, four 600 GB 6Gb/s SAS drives in RAID 10 array, redundant power supplies and fans, 3 year non-extendable warranty)    [* * *]
   Support and Professional Services   

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

23


Agreement 20100106.054.A.007

 

MobileIron Professional Services      

SKU Number

  

Description

  

Cost per service

MI-CLOUD- CORE-ANY    Professional Services – Install (core functionality, simple setup)    [* * *]
MI-CLOUD-TRN-ANY    Professional Services – Training (technical product review)    [* * *]
MI-CLOUD-PS-ANY    Professional Services - Custom scope (e.g certificate integration, health checks, follo services)    [* * *]
MI-CLOUD- ENHANCED-ANY    Professional Services - Install (core functionality + high availability + Docs@Work, Web@Work)    [* * *]
MI-PSPREMIUMPLUS-ANY    PremiumPlus Services and Strategic Account Management (annual fee)    [* * *]

Notes:

 

(1) Min purchase = [* * *]
(2) Requires purchase of Advanced Management
(3) Does not include shipping and handling
(4) % of software license list price - only for perpetual pricing
(5) Android, iOS, Mac OS X, and Windows Phone 8 charged per device; features can vary across platform
(6) AppConnect supports both Android and iOS
(7) Policy mgmt (password, wipe, other policy enforcement) of devices only supported by MobileIron through ActiveSync (Symbian, Windows Mobile, Windows Phone 7, Windows 8 RT)
(8) Must be purchased for each device that has internal or third-party apps installed and being managed through MobileIron using AppConnect functionality; no developer fee
(9) Must be purchased for each device that has internal or third-party apps installed and being managed through MobileIron using AppTunnel functionality; no developer fee
(10) Requires purchase of AppConnect
(11) Requires purchase of Advanced Management for other devices (i.e., cannot just buy ActiveSync Management)
(12) Must also have Direct Premium Support from MobileIron
(13) Requires one license for every device under MobileIron management
(14) Approved purchasers include public or private educational institutions—teaching from preschool to higher education, and/or vocational—both for profit and non-profit. A minimum of [* * *] paid license purchase on a single invoice is required to be eligible for the discount pricing. All student device licenses and their maintenance fees are available at no charge for the term of the subscription—for both Subscription On-Premise and Subscription Connected Cloud licenses. Student device licenses are not available at no charge under the Perpetual On-Premise Licensing model.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

24


Agreement 20100106.054.A.007

 

 

    Networx Fees:

Whenever applicable, for each sale of Supplier Services and Material made by AT&T to Customers under the US Federal Government Networx contract Supplier will be responsible for and agrees to pay AT&T for [* * *] of the US Federal Government Networx contract imposed administrative fees. Settlement of the fee payment between Supplier and AT&T will occur monthly. Said monies may be deducted from revenues otherwise due from AT&T to Supplier under this Agreement, or AT&T may bill Supplier for such fees, at AT&T’s sole discretion. If AT&T bills Supplier for such fees, Supplier agrees to pay such invoice within 35 days of the date of the invoice.

 

    Maintenance and Support

The rate charged for any renewal term for maintenance and support of Specially Priced Transactions (defined below), which has the same period as the initial term for maintenance and support, shall remain the same as the rate charged for the initial term for maintenance and support. The term “Specially Priced Transaction” means, in general, a perpetual license fee transaction for [* * *] or more devices where the maintenance and support fee charged to the customer is not based on the fixed fee pricing set forth in the pricing schedules to the Resale Agreement but, rather, is based on the net license fee for the perpetual license.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

25


BLANK PAGE


Supplement

20100106.054.S.001

Between

Mobile Iron

And

AT&T Services, Inc.


Agreement 20100106.054.S.001

 

Supplement 1 to AT&T-Mobile Iron Resale Agreement

This Supplement, effective on the date when signed by the last Party (“Amendment Effective Date”), and supplementing Agreement No. 20100106.054.C (the “Agreement”), is by and between Mobile Iron, Inc., a Delaware corporation (“Supplier”), and AT&T Services, Inc., a Delaware corporation (“AT&T”), each of which may be referred to in the singular as a “Party” or in the plural as the “Parties”. All capitalized terms not otherwise defined in this Supplement have the meanings assigned to them in the Agreement. In the event there is a conflict between the terms of this Supplement and the terms of the Agreement, the terms of this Supplement will control.

RECITALS

 

A. Supplier and AT&T are Parties to a Resale Agreement (No. 20100106.054.C) effective April 22, 2010 (the “Agreement”) under which AT&T is authorized to resell Supplier’s products to AT&TCustomers.

 

B. This Supplement is intended only for Supplier’s products sold through the AT&T Mobility LLC II (“AMA program”) the terms of this Supplement shall not apply to any other Supplier products obtained by AT&T.

THEREFORE, for purposes of this Supplement only, AT&T and Supplier agree as follows:

 

1. Section 1.2. “Scope of Agreement” paragraph a. is hereby deleted and replaced with the following paragraphs:

 

a. Supplier shall sell to AT&T the Material (other than licensed Material) and Services listed in Appendix A, for resale to Customers in the United States of America (“Territory”), and Supplier shall authorize AT&T to distribute licensed Material listed in Appendix A and to distribute Supplier’s EULA, warranties, and maintenance service agreements associated with Material to Customers in the Territory. Where agreed pursuant to Section 4.17, as a subcontractor to AT&T, Supplier shall provide Services (other than Maintenance Services) described in a Statement of Work for Subcontracted Services, for the benefit of Customers in the Territory. All sales of Material and Services to AT&T for resale, provision of Services to AT&T, and authorization to distribute licensed Material and Supplier’s EULA, warranty, and maintenance agreements shall be subject to the terms and conditions of this Agreement and shall be done pursuant to and in conformance with Orders submitted by AT&T. Prices to AT&T are the prices listed in Appendix B, if any, minus the appropriate discount, as shown in Appendix B1, if any, or prices established pursuant to firm prices to AT&T which are quoted to AT&T by Supplier in writing in response to requests for pricing for such Material and Services or in connection with a Statement of Work attached to or set forth in an Order, whichever is relevant.

 

b. Supplier shall provide AT&T and/or Customer Services as described in Appendix Y, End User Care, for Customers on whose behalf AT&T has purchased Maintenance Services or who are on subscription licenses. AT&T shall only provide such Maintenance Services to such Customers.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

2


Agreement 20100106.054.S.001

 

The remaining paragraphs are re-lettered beginning with the letter “c”.

 

2. The following definition shall be deleted and replaced in the Agreement:

2.21 Order

Order means such electronic records from AT&T’s Third Party Provisioning (“3PP”) system that AT&T may send to Supplier for the purpose of ordering Material and Services hereunder. Orders will not include Orders for Government Customers until agreed by Supplier.

 

3. The following definitions shall be added to the Agreement:

2.31 Badge

Badge means the “AT&T Certified Solution Badge” issued by AT&T to certain businesses that have had their wireless enterprise solutions tested and certified that the solution meets AT&T system requirements.

2.33 Customer Agreement

Customer Agreement means the written (including fax or electronic click-through) contractual arrangement to be entered into between AT&T and Customer in order for Customer to purchase Wireless Services.

2.34 End User

End User means those individuals authorized by a Customer to have access to Wireless Services pursuant to a valid Customer Agreement.

2.36 Mobility Order(s)

Mobility Order(s) means any Order placed by AT&T Mobility LLC II or any of its Affiliates for the purposes of purchasing Material, Services and/or Software for the AMA program for AT&T Mobility LLC II or any of its Affiliates or Customers. For purposes of this Supplement, all references to Order in the Agreement shall mean Mobility Order.

2.37 MRC

MRC means the monthly recurring charge paid by AT&T to Supplier for each active Software Subscription as set forth in Appendix B.

2.38 Wireless Services

Wireless Services means the wireless data service offered by AT&T over its GSM/GPRS, EDGE, UMTS/HSPA or future cellular networks, or 802.11 based networks, together with ancillary or incidental AT&T services necessary to provide the Wireless Services.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

3


Agreement 20100106.054.S.001

 

 

4. General Terms

 

a) The following sections shall be deleted and replaced in the Agreement:

Section 3.20, Invoicing and Payment, shall be deleted and replaced as follows:

Section 3.20 Invoicing and Payment

AT&T will provide to Supplier, Partner Reconciliation Management (PRM) settlement reports that will identify total accrued payments for the Material and Services within [* * *] after the end of each month, at which time Supplier will invoice AT&T. The PRM reports will identify what the beginning and end dates are for each settlement period.

Supplier has up to [* * *] from receipt of the PRM settlement reports (“Dispute Period”) to notify AT&T in writing of any discrepancy between Supplier’s records and the PRM settlement report. If Supplier notifies AT&T in writing of a discrepancy during the Dispute Period, AT&T will still continue processing payment based on the original PRM settlement report. AT&T shall have up to [* * *] after receipt of the invoice to pay Supplier.

Any resolved discrepancies will be applied by AT&T to a subsequent invoice as a credit or as an additional amount due, as agreed upon by both Parties. In the event that a disputed settlement amount cannot be reconciled between the respective Parties, the PRM settlement reports will be the basis of payment to Supplier. AT&T will not apply any additional amounts to invoices for resolved discrepancies after the Dispute Period has expired, unless Supplier notified AT&T of the discrepancy in writing during the Dispute Period. AT&T shall pay to Supplier the MRC in accordance with Appendix B. AT&T will also withhold for submission to the appropriate taxing authority any taxes that are charged in connection with the MRC in accordance with Section 3.36, Taxes.

Section 3.22, Limitation of Damages, shall be deleted and replaced as follows for purposes of Mobility Orders only:

Section 3.22 Limitation of Damages

NOTWITHSTANDING ANYTHING ELSE IN THIS AGREEMENT OR OTHERWISE, EXCEPT FOR LIABILITY ARISING OUT OF [* * *] OR SECTION 3.33B (RESTRICTIONS ON STANDARD SOFTWARE) OR SUPPLIER’S INDEMNITY OBLIGATIONS DESCRIBED HEREIN, NEITHER PARTY SHALL BE LIABLE WITH RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY, OR OTHER LEGAL OR EQUITABLE THEORY FOR: (A) AMOUNTS THAT IN THE AGGREGATE ARE IN EXCESS OF THE LIMITATION AMOUNT (AS DEFINED BELOW) OR (B) ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS, LOST REVENUE OR LOST DATA. AS USED IN THIS SECTION, THE “LIMITATION AMOUNT” MEANS [* * *] BUT NOT LESS THAN [* * *].

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

4


Agreement 20100106.054.S.001

 

 

b) The following sections shall be added to the Agreement:

Section 3.41, AT&T Badge, shall he added as follows:

3.41 AT&T Badge

 

a. The AT&T brand, trade name, trademark, service mark, logo, trade dress, and the AT&T Badge are the property of AT&T Intellectual Property II, L.P. d/b/a/ AT&T Intellectual Property, Inc. (“ATTIP”). Solely in performance of and in accordance with this Agreement, ATTIP has specifically consented to AT&T’s and Supplier’s use of the Badge. Subject to the limitation and procedures set forth herein, ATTIP hereby grants Supplier a personal, revocable, nonexclusive, royalty-free limited permission to use and reproduce the Badge on Supplier’s web site, in sales presentation materials and on marketing and promotional materials.

 

b. Supplier agrees to use the AT&T Badge according to the Guidelines set forth and exactly as depicted in Appendix D without any alteration. Supplier may not modify the AT&T Badge in any way whatsoever. Failure to display the AT&T Badge as indicated shall result in immediate cancellation of this authorization and termination of this permission to use the AT&T Badge.

 

c. All materials in which the AT&T Badge is used shall be submitted for review to AT&T’s authorized representative in advance and shall not be distributed or used by Supplier in any manner without prior written approval. AT&T may withhold its consent to the use of the AT&T Badge in a particular context in its sole discretion, with the exception that once consent is given for a type of use (e.g., use of the AT&T Badge in a print advertisement, on a web page), consent is not required for each use of the AT&T Badge in that specific context, as long as used without material change (changes to grammar, punctuation, changes in background color, and corrections of typos are de facto considered immaterial). Any use of the AT&T brand, name, trademark, logo, trade dress or the AT&T corporate brand, name, trademark, logo, trade dress or globe as a trademark or service mark which is not authorized herein or in writing by an authorized representative of AT&T shall be strictly prohibited. Any use of the AT&T Badge which is inconsistent with the terms hereof shall be grounds for immediate cancellation of this authorization to use the AT&T Badge. Any failure to select this remedy on any occasion shall not constitute a waiver by AT&T or ATTIP of rights under this paragraph. ATTIP reserves the right to designate and substitute a transitional or new AT&T Badge after thirty (30) days written notice to Supplier.

 

d. Supplier recognizes that nothing contained in this Agreement is intended as an assignment or grant to Supplier of any right, title or interest in or to the AT&T Badge or the goodwill attached thereto and that this Agreement does not convey the right to grant sublicenses and is not assignable. Supplier does not have the right to register the AT&T Badge or any other mark owned by ATTIP or its affiliates as a domain name, corporate or trade name, trademark or service mark. Supplier further recognizes that all use of the AT&T Badge by Supplier shall inure to the benefit of, and be on behalf of ATTIP or AT&T. It is understood and agreed that ATTIP, as authorized licensor and owner, shall have standing to enforce its rights in the AT&T Badge as set forth herein. Supplier recognizes the validity of, and will do nothing inconsistent with, or which would negatively impact, ATTIP’s ownership of the AT&T Badge or the goodwill represented thereby. Supplier acknowledges and agrees that ATTIP and AT&T will have the sole right to engage in infringement or unfair competition proceedings involving the AT&T Badge.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

5


Agreement 20100106.054.S.001

 

Section 3.42, Liquidated Damages for Delay in Delivery, shall be added as follows:

3.42 Liquidated Damages for Delay in Delivery

If Supplier fails to complete Delivery by the Delivery Date, then AT&T will suffer damages, proximately caused by such delay, in an amount difficult to ascertain with certainty. Therefore, in such a case, AT&T will recover, as liquidated damages and not as a penalty [* * *] of the price of the delayed Materials and Services for each. [* * *] starting with the Delivery Date and ending with the [* * *] when Supplier completes the delayed Delivery or AT&T Cancels the applicable Order, whichever occurs first. The amount of AT&T’s potential recovery under this Section is so limited that it will not exceed [* * *] of the total price of the delayed Materials and Services.

Section 3.43, Offshore Work Permitted Under Specified Conditions, shall he added as follows:

3.43 Offshore Work Permitted Under Specified Conditions

 

a. Supplier shall not perform any Services under this Agreement, nor allow such performance by any Subcontractor, at a location outside the United States (“Offshore Location”) unless AT&T approves work to be performed by Supplier or a Subcontractor at such Offshore Location. In the event of such approval, the physical location where the work is to be performed; the Services to be performed at such location; and, if applicable, the identity of any Subcontractor performing such work, shall be specifically set forth in Appendix K. Prior to making any additions or deletions to the physical locations or changes in Subcontractors performing work at an Offshore Location the Parties shall amend Appendix K. A change in the location where a Service is performed from one Offshore Location to another AT&T approved Offshore Location shall not require an amendment to Appendix K. The requirements of this section shall be in addition to the Sections entitled, “Assignment and Delegation”, and “Work Done by Others”.

 

b. AT&T shall have the right to withdraw its consent to the performance of work at an Offshore Location at any time in AT&T’s sole discretion for any reason, in which event Supplier shall continue to perform such work at a location within the United States and the Parties shall amend Appendix K accordingly.

 

c. Supplier’s compliance with this Section, and all Services performed in Offshore Locations with AT&T’s consent, shall be subject to Section entitled, Records and Audit. Supplier shall provide, and shall ensure all Subcontractors provide at no cost to AT&T, AT&T with physical access to inspect all Offshore Locations.

 

d. To the extent Supplier interconnects with, or otherwise has access to, the AT&T network, Supplier shall not access, or establish network connections that would allow access, to the AT&T network from an Offshore Location without the prior written consent of AT&T.

 

e. Any Services under this Agreement performed by Supplier or any Subcontractor in an Offshore Location without AT&T’s prior written consent shall be a material breach of this Agreement and, in addition to any other legal rights or remedies available to AT&T in law or in equity, AT&T may immediately Cancel and/or Terminate this Agreement without cost, liability or penalty to AT&T.

 

f. When AT&T has granted consent for Services to be performed in an Offshore Location, Supplier shall remain fully responsible for compliance with any applicable foreign, federal, state or local law for such Services regardless of whether the Service is being performed by Supplier or a Subcontractor. Nothing contained within this Agreement is intended to extend, nor does it extend, any rights or benefits to any Subcontractor, and no third party beneficiary right is intended or granted to any third party hereby.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

6


Agreement 20100106.054.S.001

 

 

g. Supplier shall advise AT&T as early as possible prior to any change of Control of the Supplier or any of the entities performing the work at the Offshore Location. AT&T may, but shall not be obligated to, Cancel all or part of the Agreement or applicable Order, at AT&T’s option, if, without prior consent of AT&T, through merger of acquisition or other means, there is a change in the Control of the Supplier or any of the entities performing the work at the Offshore Location. “Control” means the possession, directly or indirectly, of the power to direct or cause the direction of the management and policies by one person or entity or a group of persons or entities acting in concert; provided, however, that the legal or beneficial ownership, directly or indirectly, by persons or entities, including governmental entities, acting alone or in concert, of more than thirty percent (30%) of the voting stock for the election of directors of a party shall always be deemed Control.

Section 3.44, Supplier Marks, shall be added as follows:

3.44 Supplier Marks

 

a. Subject to the other provisions of this Agreement, Supplier hereby grants AT&T the right to use, reproduce, publish and display Supplier’s trademarks or service marks related to the Materials (the “Supplier Marks”), including the Software application names and Supplier Marks, any related Software application descriptions or specifications published or provided by the Supplier, in connection with the development and use of, and reproduction in promotional and marketing materials, content directories and indices, and electronic and printed advertising, newsletters and mailings and exhibitions, trade shows or equivalent events about AT&T and its relationship with Supplier. This Agreement gives AT&T no rights in or to the Supplier Marks except a limited license to reproduce the Supplier Marks as reasonably necessary for and for the sole purpose of allowing AT&T to fully promote and market the Software pursuant to the terms of this Agreement. AT&T has no right to register Supplier’s trademarks, service marks or trade names in any jurisdiction anywhere in the world.

 

b. Prior to the first use and each subsequent different use of the Supplier Marks in the manner permitted herein, AT&T agrees to submit a sample of such proposed use to Supplier for its prior written approval, which may be withheld in Supplier’s reasonable discretion. Once Supplier approves a particular use of a Supplier Mark (which may apply to the use of the Supplier Mark in multiple types of advertising or marketing), the approval will remain in effect for such use until withdrawn with reasonable prior written notice. Without limiting the generality of the foregoing, AT&T will comply with all standards with respect to the Supplier Marks which may be furnished to AT&T from time to time, and all uses of the Supplier Marks must be consistent with the standards furnished by Supplier. Further, AT&T may not create a combination mark consisting of one or more of the Supplier Marks. All uses of the Supplier Marks inure to the benefit of the Supplier.

Section 3.45, Testing, shall be added as follows:

3.45 Testing

To the extent practicable, Supplier will notify AT&T [* * *] advance of releasing a new version of the Material that would materially and adversely impact upon either reliability or the form, fit or function of the Material (a “Materially Revised Version”) to AT&T or its Customers

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

7


Agreement 20100106.054.S.001

 

hereunder, and submit the latest available such version for testing and certification by AT&T no later than [* * *] prior to the intended release of such version to AT&T or its Customers hereunder. Supplier will also provide AT&T with registration information for the sole purpose of end-to-end testing (the “Test Accounts”) at the same time. AT&T’s testing and certification will be performed at no charge to Supplier. Supplier will deliver, and AT&T will accept the Material or Services for testing if Supplier considers the Material or Services to be the Release Candidate. A “Release Candidate” is a version of the Material or Services that Supplier believes to be free from material defects and has cleared Supplier’s own quality assurance and testing activities. Schedules and resources permitting, AT&T will provide Supplier with testing results within [* * *] of receiving each version or release of the Material. Failure to provide testing results within this time period will not be deemed AT&T’s approval of the Material or Services. Any Service Preventing Defects discovered during testing must be corrected by Supplier prior to commercial launch of the Material with such a defect to AT&T or any of its Customers. A “Service Preventing Defect” means [* * *]. Issues can be considered Service Preventing Defects [* * *]. If Supplier desires to make material modifications to the Material or Services that would constitute a Materially Revised Version, it may do so upon written notice to AT&T. A Materially Revised Version will require complete re-testing and re-certification of the Material and Services pursuant to this Section prior to re-launching the modified Material and Services.

 

5. Special Terms

 

a) The following section shall be deleted and replaced in the Agreement:

Section 4.18, Supplier’s EULA, Materials Warranty, and Maintenance Agreement, shall be deleted and replaced as follows:

4.18 Supplier’s EULA, Materials Warranty, and Maintenance Agreement

a. For purposes of AT&T’s distribution of Supplier’s licensed Material, Supplier’s warranties, and Supplier’s maintenance agreements, Supplier agrees to provide AT&T and Customers with copies of any EULA, any statement of warranty which accompanies Material (“Materials Warranty”), and standard maintenance services agreement (“Maintenance Agreement”) authorized or required by Supplier or its original equipment manufacturers or licensors (the EULA, the Materials Warranty and the Maintenance Agreement are, at times, referred to herein as the “Supplier’s Material”). For reference, a copy of the current version of the EULA is attached hereto as Appendix R-1, a copy of the current version of the Materials Warranty is attached hereto as Appendix R-2, and a copy of the Maintenance Agreement is attached hereto as Appendix R-3. Supplier shall also maintain copies of Supplier’s Material on the World Wide Web accessible by passcode (for new Customers) and accessible without passcode using the URL referenced in Section 4.18(g)(i) below (for existing Customers or potential Customers under a nondisclosure agreement or any confidentiality obligations in an existing agreement with such Customer or potential Customer), shall maintain a web link to enable AT&T and Customers to access Supplier’s Material via the Internet, shall make commercially reasonable efforts to maintain the same web link for the term of this Agreement, and shall provide AT&T with that link upon execution of this Agreement. [* * *]

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

8


Agreement 20100106.054.S.001

 

 

b. Supplier further agrees that it will be Supplier’s responsibility to include a copy of its Supplier’s Material, that it generally includes with its Materials, when the Materials are shipped or Software is delivered electronically to Customer, together with instructions directing Customer:

 

  1. To read the EULA prior to opening the Software package (if shipped) or accepting electronic delivery of the Software.

 

  2. That the breaking of the seal of the software package or acceptance of electronically delivered software constitutes agreement with and acceptance of the terms and conditions of the EULA.

 

c. Except as set forth in §4.18(g) below, AT&T will not be a party to any such EULA, Maintenance Agreement, nor to any Materials Warranty, and the obligations of all such Supplier’s Material shall flow directly from Supplier to Customer. AT&T will have no obligations with respect to the licensing of Software or to the warranting of any Materials or Services, other than as may be expressly set forth in this Section. However, AT&T and not Supplier shall invoice Customer for any payments that may become due from Customer, and AT&T and not Supplier shall collect and receive payments from Customer on account of any such invoice. Any other obligations as set forth in Supplier’s Material will be strictly between Supplier and Customer.

 

d. Except as Customer may otherwise agree through its acceptance of the terms of Supplier’s Material (including without limitation acceptance thereof by a Government Customer through any of §4.18(g)(i), (ii), or (iii)), Supplier’s warranty and the rights of AT&T under the Sections entitled “Infringement,” and “Warranty,” shall hereby be deemed to also be given for the benefit of Customers, and AT&T may disclose the provisions of such Sections to its Customers. If there is a conflict between the terms of the Supplier’s Material and the preceding sentence, the terms of Supplier’s Material control.

 

e. Supplier shall indemnify, hold harmless, and defend AT&T and other indemnified parties harmless from and against Loss in connection with, arising out of, or resulting from any Claim, as provided in the Sections entitled “Indemnity” and “Infringement”.

 

f. AT&T agrees to promptly notify Supplier of any Claim and cooperate with Supplier, upon request and at Supplier’s expense, as provided in the Section entitled “Indemnity”.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

9


Agreement 20100106.054.S.001

 

 

g. Supplier acknowledges and agrees that certain of Customers that are State, Federal, local and municipal agencies, departments, political subdivisions and related entities purchasing pursuant to government contracts (“Government Customers”) require certain different treatment with respect to the issues dealt with in this §4.18. Supplier hereby agrees that the terms and conditions in this sub-section (g) apply to such Government Customers, and that all of §4.18 continues to apply to such Government Customers except as expressly modified by this sub-section (g). Specifically, Supplier acknowledges that certain Government Customers insist on contracting directly and solely with AT&T, and may refuse to enter into contracts with Supplier or otherwise deal directly with Supplier for Tier 1 support and maintenance. In order to have such Government Customers agree to the EULA, Supplier hereby agrees that AT&T may take any of the following actions with respect to the EULA when responding to a request for proposal or request for information or otherwise contracting with Government Customers:

 

  i. have the Government Customer accept Supplier’s EULA either through the web link referenced in §4.18(a), or through a URL accessible without passcode to be made available by Supplier within two weeks of the Effective Date of this Supplement or Supplier’s other, standard acceptance methods in place at that time;

 

  ii. have the Government Customer agree to a version of Supplier’s EULA, a true and correct copy of which is attached hereto in Appendix R-1; or

 

  iii. in the event that neither §4.18(g)(i) nor §4.18(g)(ii) is acceptable to the Government Customer, have the Government Customer agree to a sub-license of the EULA from AT&T.

(For clarity, in §§4.18(g)(i) and (ii), the Government Customer will be agreeing to the terms of the EULA directly with Supplier, and AT&T will not be a party to that EULA.)

Pursuant to §4.18(g)(iii), Supplier hereby grants AT&T a limited, nonexclusive, royalty-free, license to the Software, during the term of this Agreement, only for the purpose of allowing and only to the extent necessary to allow AT&T to sub-license the Software to AT&T’s Government Customers on whose behalf AT&T has purchased licenses to the Software under this Agreement, under the EULA, for the term and territory and in the quantities and types licensed. Such sub-licenses may be perpetual if that is what was purchased, and shall survive any termination or expiration of this Agreement in accordance with the terms of the EULA. In the event of any uncured material breach of the EULA by such Government Customer, AT&T shall cooperate with Supplier in exercising its termination rights under the EULA.

For purposes of clarification, the parties intent is that the right to sublicense granted to AT&T be broad enough so that AT&T may grant the Government Customer the license that Supplier would have granted such Government Customer (had the Government Customer been willing to receive a license directly from Supplier), and that no termination of this Agreement leave AT&T having granted more rights to such Government Customer under this sub-section (g) than it had the right to sublicense hereunder. AT&T may represent and warrant to such Government Customers that it has the right to grant such sub-license. AT&T shall only be a party to the EULA for the limited purposes set forth in this paragraph.

In addition, with respect to Government Customers, Supplier hereby agrees that (A) the Materials Warranty and Maintenance Agreement flow directly to AT&T; (B) AT&T may pass through the Materials Warranty and Maintenance Agreement to its Government Customers to the fullest extent allowed by applicable law; (C) the Government Customers are intended third-party beneficiaries of the Materials Warranty and Maintenance Agreement; and (D) Supplier will fully cooperate with and assist AT&T in fulfilling any and all Supplier obligations under the Materials Warranty and Maintenance Agreement for the benefit of such Government Customers.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

10


Agreement 20100106.054.S.001

 

AGREE TO by:

 

Mobile Iron, Inc.     AT&T Services, Inc.
By:  

/s/ Robert B. Tinker

    By:  

/s/ Anthony Cohen

Printed Name:  

Robert B. Tinker

    Printed Name:  

Anthony Cohen

Title:  

CEO

    Title:  

Senior Contract Manager

Date:  

Nov 8, 2010

    Date:  

November 9, 2010

 

/s/ Jeff Ratzlaff
JEFF RATZLAFF
SR. DIR, BUSINESS DEVELOPMENT
Nov 8, 2010

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

11


Agreement 20100106.054.S.001

 

Appendix A - Description of Supplier’s Material and/or Services

The Mobile Iron Virtual Smartphone Platform ( VSP ) is a data-driven smartphone management platform software solution used by corporate enterprises, consisting of the products listed below in this Appendix. Mobile Iron VSP allows enterprise customers to manage, provision, and secure supported smartphones and smartdevices (phones and tablets) and also provides visibility and control of content and usage of a supported smartdevice that is deployed in the enterprise.

The Mobile Iron Virtual Smartphone Platform consists of three key components:

 

  1. A software client that runs on smartphones and smartdevices, and communicates back to the MobileIron Virtual Smartphone Platform server and consists of two different versions. The subscription service includes a client per device, tier 2 support, and upgrades:

 

  a) MobileIron iPhone for Enterprise (for iOS devices)

 

  b) MobileIron Core Bundle Subscription (for other supported OS’s)

 

  2. The MobileIron Smartphone Virtual appliance plugs into an enterprise network and provides central control and management for enterprise’s supported smartdevices and acts as a proxy between clients and the email infrastructure MobileIron Sentry Virtual appliance provides tools to gain visibility over devices connecting, prohibit unauthorized devices from gaining access to ActiveSync, and block devices that either do not meet requirements or have fallen out of compliance from connecting to corporate e-mail.

Detailed Product Description

 

  1. MobileIron iPhone for Enterprise Subscription clients reside on the iOS device and communicate back to the MobileIron Smartphone Virtual Appliance. The device client is priced on a per device basis and includes tier 2 and tier 3 support.

 

  2. MobileIron Advanced Management Subscription for other supported OS’s provides smartdevice management for data, apps, and access to corporate resources. It allows enterprises to set policies or guidelines governing usage and access. The device client is priced on a per device basis and includes tier 2 and tier 3 support.

 

  3. The MobileIron Mobile Activity Intelligence for other supported OS’s gathers usage data and provides analysis of voice, data and quality of service for the smartphones under management. The device client is priced on a per device basis and includes tier 2 and tier 3 support.

 

  4. MobileIron Core Bundle for Enterprise Subscription clients for other supported OS’s includes the Advanced Management functionality and Mobile Activity Intelligence functionality as shown above in items 2 and 3. The device client is priced on a per device basis and includes tier 2 and tier 3 support.

 

  5. MobileIron Smartphone Virtual Appliance provides mission control for managing supported smartdevices and is where the enterprise administrator has visibility to the smartphone fleet, applies policies and manages the devices. [* * *]

 

  6. MobileIron Sentry Virtual Appliance is included for managing access and control for ActiveSync connectivity for devices under management. [* * *]

[* * *]

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

12


Agreement 20100106.054.S.001

 

 

Description

MobileIron iPhone for Enterprise Subscription - 12 month term

MobileIron iPhone for Enterprise Subscription - 24 month term

MobileIron iPhone for Enterprise Subscription - 36 month term

MobileIron Advanced Management Subscription - 12 month term

MobileIron Advanced Management Subscription - 24 month term

MobileIron Advanced Management Subscription - 36 month term

MobileIron Intelligence Subscription - 12 month term

MobileIron Intelligence Subscription - 24 month term

MobileIron Intelligence Subscription - 36 month term

MobileIron Core Bundle Subscription (Advanced Management + Intelligence) - 12 month term

MobileIron Core Bundle Subscription (Advanced Management + Intelligence) - 24 month term

MobileIron Core Bundle Subscription (Advanced Management + Intelligence) - 36 month term

MobileIron Other Subscriptions

MobileIron iPhone for Enterprise Software License

MobileIron Advanced Management Software License

MobileIron Intelligence Software License

MobileIron Core Bundle Software License (Advanced Management + Intelligence)

MobileIron Other Perpetual Software Licenses

Services and Accessories

MobileIron Smartphone Management Hardware Appliance (includes 2.4 GHz CPU, 16GB RAM, Dual 250GB hard disks)

MobileIron Smartphone Management Virtual Appliance

MobileIron Sentry Hardware Appliance (includes 2.4 GHz CPU, 16GB RAM, Dual 250GB hard disks)

MobileIron Sentry Virtual Appliance

MobileIron Annual Standard Maintenance and Support

MobileIron QuickStart Web-based Training (6 hours)

Professional Services (project-specific quote)

Remote Product Technical Training

Standard Enterprise Implementation Services

Advanced Enterprise Implementation Services

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

13


Agreement 20100106.054.S.001

 

Appendix B is deleted in its entirety and replaced with the following only when dealing with Mobility Orders:

Appendix B - Supplier’s Price(s)

 

Description

   AT&T Cost  

MobileIron iPhone for Enterprise Subscription - 12 month term

   $ [* * *]   

MobileIron iPhone for Enterprise Subscription - 24 month term

   $ [* * *]   

MobileIron iPhone for Enterprise Subscription - 36 month term

   $ [* * *]   

MobileIron Advanced Management Subscription - 12 month term

   $ [* * *]   

MobileIron Advanced Management Subscription - 24 month term

   $ [* * *]   

MobileIron Advanced Management Subscription - 36 month term

   $ [* * *]   

MobileIron Intelligence Subscription - 12 month term

   $ [* * *]   

MobileIron Intelligence Subscription - 24 month term

   $ [* * *]   

MobileIron Intelligence Subscription - 36 month term

   $ [* * *]   

MobileIron Core Bundle Subscription (Advanced Management + Intelligence) – 12 month term

   $ [* * *]   

MobileIron Core Bundle Subscription (Advanced Management + Intelligence) – 24 month term

   $ [* * *]   

MobileIron Core Bundle Subscription (Advanced Management + Intelligence) – 36 month term

   $ [* * *]   

MobileIron Other Subscriptions

     [* * *]   

MobileIron iPhone for Enterprise Software License

   $ [* * *]   

MobileIron Advanced Management Software License

   $ [* * *]   

MobileIron Intelligence Software License

   $ [* * *]   

MobileIron Core Bundle Software License (Advanced Management + Intelligence)

   $ [* * *]   

MobileIron Other Perpetual Software Licenses

     [* * *]   

Services and Accessories

  

MobileIron Smartphone Management Hardware Appliance (includes 2.4 GHz CPU, 16GB RAM, Dual 250GB hard disks)

   $ [* * *]   

MobileIron Smartphone Management Virtual Appliance

     [* * *]   

MobileIron Sentry Hardware Appliance (includes 2.4 GHz CPU, I6GB RAM, Dual 250GB hard disks)

     [* * *]   

MobileIron Sentry Virtual Appliance

     [* * *]   

MobileIron Annual Standard Maintenance and Support *

     [* * *]   

MobileIron QuickStart Web-based Training (6 hours)

     [* * *]   

Professional Services (project-specific quote)

     [* * *]   

Remote Product Technical Training

     [* * *]   

Standard Enterprise Implementation Services

     [* * *]   

Advanced Enterprise Implementation Services

     [* * *]   

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

14


Agreement 20100106.054.S.001

 

Supplier prices to AT&T will be pro-rated to AT&T based on the actual start and stop date for each Service to each Customer.*

 

* Supplier standard maintenance and support is calculated based upon [* * *] of the then current MSRP for perpetual licenses. Supplier MSRP is found in Supplier published price lists.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

15


Agreement 20100106.054.S.001

 

Appendix C is deleted in its entirety and replaced with the following:

Appendix C - Specifications

AT&T’s Specifications and business requirements include:

 

1. Provisioning and Onboarding

 

  a. AT&T reserves the right to prohibit URLs at its sole discretion.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

16


Agreement 20100106.054.S.001

 

Appendix K is added as follows:

Appendix K - Offshore Locations

 

Country(ies) where services are

authorized by AT&T to be performed

  

Services

to be performed at

approved Physical

Location

  

Name of Supplier/

Subcontractor

performing the services

India    Maintenance & call center support    Mobile Iron India Software Private Limited
Netherlands    Maintenance & call center support    Mobile Iron International Incorporated

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

17


Agreement 20100106.054.S.001

 

Appendix T shall be added as follows:

Appendix T - Monthly Order and Shipment Report

 

ORDER DATE

   PART
NUMBER
   PID
#
   BAR
CODE
NUMBER
   DESCRIPTION    AGREEMENT
PRICE
   LOCATION
SHIPPED
   TRADE-
INS/
UPGRADES
   MONTH
TO
DATE $
                       
                       
                       

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

18


Agreement 20100106.054.S.001

 

Appendix Y, End User Care, shall be added as follows:

Appendix Y - End User Care

End User Care

 

1. Supplier agrees to support AT&T as described below to ensure End Users obtain an optimum user experience. As of the Effective Date, the Parties agree that the following support framework applies to this Agreement:

 

  a. Supplier support hours are Monday to Friday 6am to 6pm, Pacific Time. Supplier support can be contacted via telephone, e-mail, or web portal as follows:

 

Telephone number:    +1.800.732.2088
Email address:    support@MobileIron.com
Web Portal:    https://support.mobileiron.com

 

  b. Supplier will provide to AT&T a quarterly Support Ticket statistics report. The form of the report will be mutually agreed upon by the Parties, but will be similar to the format of the example below and contain at minimum the following fields:

 

  1. Ticket #

 

  2. End User ID

 

  3. Subject

 

  4. Status

 

  5. Date Assigned

 

  6. Date Completed

 

  7. % Completed

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

19


Agreement 20100106.054.S.001

 

AT&T Ticket Statistics

Total Number of tickets for the period 01/04/2008 to 30/04/2008: 7

 

[* * *]             [* * *]          [* * *]   
[* * *]                         [* * *]
                        [* * *]
   [* * *]    [* * *]    [* * *]       [* * *]    [* * *]    [* * *]   
   [* * *]    [* * *]    [* * *]       [* * *]    [* * *]    [* * *]   
   [* * *]    [* * *]    [* * *]       [* * *]    [* * *]    [* * *]   
   [* * *]    [* * *]    [* * *]       [* * *]    [* * *]    [* * *]   
[* * *]          [* * *]          [* * *]      
[* * *]                         [* * *]
[* * *]                         [* * *]
   [* * *]    [* * *]    [* * *]       [* * *]    [* * *]    [* * *]   
   [* * *]    [* * *]    [* * *]       [* * *]    [* * *]    [* * *]   
[* * *]          [* * *]          [* * *]      
[* * *]                         [* * *]
                        [* * *]
   [* * *]    [* * *]    [* * *]       [* * *]    [* * *]    [* * *]   
   [* * *]    [* * *]    [* * *]       [* * *]    [* * *]    [* * *]   

 

  c. Supplier commits to meeting the following response times (based on the severity level) for support and maintenance requests by AT&T for the support of End Users:

 

Severity
Level

  

Definition

  

Response
Time

Severity 1    A severity one (1) issue is a catastrophic production problem which may severely impact the client’s production systems, or in which client’s production systems are down or not functioning; loss of production data and no procedural work around exists    [* * *]
Severity 2    A severity two (2) issue is a problem where the client’s system is functioning but in a severely reduced capacity. The situation is causing significant impact to portions of the client’s business operations and productivity. The system is exposed to potential loss or interruption of service.    [* * *]
Severity 3    A severity three (3) issue is a medium-to-low impact problem which involves partial non-critical functionality loss. One which impairs some operations but allows the client to continue to function. This may be a minor issue    [* * *]

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

20


Agreement 20100106.054.S.001

 

   with limited loss or no loss of functionality or impact to the client’s operation and issues in which there is an easy circumvention or avoidance by the end user. This includes documentation errors.   
Severity 4    A severity four (4) issue is for a general usage question or recommendation for a future product enhancement or modification. There is no impact on the quality, performance or functionality of the product    [* * *]

Unless otherwise specified, all response times specified above apply only to and occur only during Supplier’s standard support business hours only. Severity 1 errors reported after hours shall be reported by telephone as well as through the web portal.

 

  d. Supplier will redirect all Services issues not related to the Software back to the appropriate carrier via a warm transfer unless a cold transfer is requested by the Customer.

 

2. AT&T is responsible for Tier 1 customer care directly to Customers and End Users. Supplier is responsible for Tire 2 customer care directly to AT&T Support Contacts.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

21


BLANK PAGE


Agreement 20100106.054.S.001

 

AGREE TO by:

 

MobileIron, Inc.     AT&T Services, Inc.
By:  

/s/ Robert B. Tinker

    By:  

/s/ Anthony Cohen

Printed Name:  

Robert B. Tinker

    Printed Name:  

Anthony Cohen

Title:  

CEO

    Title:  

Senior Contract Manager

Date:  

Nov. 8, 2010

    Date:  

November 9, 2010

 

/s/ Jeff Ratzlaff
JEFF RATZLAFF
SR. DIR, BUSINESS DEVELOPMENT
Nov 8, 2010

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

12


Amendment 1

20100106.054.S.001.A001 to

Supplement

20100106.054.S.001

Between

Mobile Iron, Inc.

And

AT&T Services, Inc.


Agreement 20100106.054.S.001.A.001

 

Amendment 1 to Supplement 1 to AT&T-Mobile Iron Resale Agreement

This Amendment 1 to Supplement 1, effective on the date when signed by the last Party (“Amendment Effective Date”), hereby amends Supplement 1 (Agreement No. 20100106.054.S.001) (the “Supplement”) to AT&T-Mobile Iron Resale Agreement (Agreement No. 20100106.054.C) (the “Agreement”), by and between Mobile Iron, Inc., a Delaware corporation (“Supplier”), and AT&T Services, Inc., a Delaware corporation (“AT&T”), each of which may be referred to in the singular as a “Party” or in the plural as the “Parties”. All capitalized terms not otherwise defined in this amendment shall have the meanings assigned to them in the Supplement or the Agreement.

RECITALS

 

A. Supplier and AT&T are Parties to a Resale Agreement (No. 20100106.054.C) effective April 22, 2010 (the “Agreement”) under which AT&T is authorized to resell Supplier’s products to AT&T Customers.

 

B. The Parties entered into the Supplement to provide for Supplier’s products sold through AT&T Mobility LLC II or any of its Affiliates pursuant to Orders (“AMA program”).

 

C. The Parties wish to amend the Supplement to expand the scope of the Supplement to enable AT&T to resell to Customers the MobileIron Connected Cloud Software as a Service.

THEREFORE, AT&T and Supplier agree as follows:

 

  1. The following definitions are added to the definitions added to the Agreement under Section 3 of the Supplement:

2.39 “Connected Cloud” means Supplier’s Connected Cloud offerings identified in Appendix A.

2.40 “AT&T Managed Connected Cloud” means a version of the Connected Cloud where AT&T distributes the Connected Cloud under an AT&T Managed MSA and provides tier 1, tier 2 and tier 3 support for the Connected Cloud to the Customer.

2.41 “MSA” means the Master Service Agreement attached as Appendix BB, as it may be modified pursuant to Section 4.18.

2.42 “AT&T Managed MSA” means the Master Service Agreement attached as Appendix CC, as it may be modified pursuant to Section 4.18.

 

  2. As of the Amendment Effective Date, Appendix A to the Supplement is hereby amended to read as set forth in Appendix A attached hereto.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

2


Agreement 20100106.054.S.001.A.001

 

 

  3. As of Amendment Effective Date, Appendix B to the Supplement is hereby amended to read as set forth in Appendix B attached hereto.

 

  4. Appendix AA is hereby added to the Supplement as attached hereto

 

  5. Appendix BB is hereby added to the Supplement as attached hereto

 

  6. Appendix CC is hereby added to the Supplement as attached hereto

 

  7. The following new section 5(b) shall be added to the Supplement: The following section 4.23 titled Connected Cloud is hereby added to the Agreement to read as follows:

4.23 Connected Cloud

Where AT&T is distributing the Connected Cloud offering, the MSA shall replace the EULA for purposes of Section 4.18 (with Appendix BB replacing Appendix R-1). Where AT&T is distributing the AT&T Managed Connected Cloud, the AT&T Managed MSA shall replace the EULA for purposes of Section 4.18 (with Appendix CC replacing Appendix R-1) and AT&T shall be responsible for providing tier 1, tier 2 and tier 3 support to Customer.

 

  8. The following new section 5(c) shall be added to the Supplement: The following section 4.24 titled Service Level Agreements is hereby added to the Agreement to read as follows:

4.24. Service Level Agreements

Supplier agrees to the following provisions for the benefit of AT&T and its Customers, only with respect to the AT&T Managed Connected Cloud.

I. Service Levels . Subject to the terms herein, Supplier agrees to (a) use commercially reasonable efforts to make the Connected Cloud (excluding the offline Software components) available 24 hours a day, 7 days a week, except for: (i) Supplier shall schedule maintenance according to Appendix AA), or (ii) any unavailability caused by circumstances beyond Supplier’s reasonable control, including without limitation, acts of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labor problems (other than those involving Supplier employees), or Internet service provider failures or delays.

II. Maintenance Services . Subject to the terms herein, Supplier agrees to provide AT&T’s Customers all updates, upgrades, maintenance releases, bug fixes to the Software, to the extent created and generally released to other Supplier customers whom have purchased a subscription to the Connected Cloud.

III. Issue Reporting . AT&T shall document and report all outages, suspected errors or malfunctions of the Connected Cloud (including Software) to Supplier via e-mail or Supplier’s bug tracking system, and cooperate with Supplier in its bug investigation by phone, email, and through Supplier’s bug tracking system. Supplier will provide AT&T with a trouble ticket

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

3


Agreement 20100106.054.S.001.A.001

 

number that AT&T will use to track the status of any confirmed error or malfunction in the Connected Cloud (i.e. any confirmed failure for the Connected Cloud to meet the Supplier specifications described in the Documentation). Supplier reserves the right to close the trouble ticket without further responsibility if AT&T does not provide appropriate feedback to Supplier [* * *] of receiving a patch or workaround, or if AT&T fails to respond to a request for additional information. Supplier shall issue credentials to select AT&T personnel (as requested by AT&T) that allow those personnel to open trouble tickets. AT&T shall take the appropriate measures to insure that AT&T personnel are properly trained in the Supplier Connected Cloud prior to requesting trouble ticket credentials. Supplier shall have no obligation to respond to requests for support from anyone other than the AT&T personnel that have been issued trouble ticket credentials by Supplier.

IV. Limitations . Supplier shall be responsible only for correcting errors in the Connected Cloud (including Software). Services described herein do not include, and Supplier shall not be responsible for, matters beyond Supplier’s reasonable control, or for any failure due to Customer, Customer Affiliates or Customer Representative (as defined in the MSA) or their respective equipment or hardware or devices or the network, including failures due to (a) abuse or misuse of the Connected Cloud (or any component thereof) or (b) use or maintenance of the Connected Cloud (or any component thereof) in a manner not conforming to the requirements described in the Documentation or in the Agreement, or (c) use of Software (or any component thereof) on unsupported platform, equipment or hardware or devices or (d) modifications or alterations to the Software by Customer or Customer Representatives. Supplier does not monitor and makes no representations or warranties regarding data transmissions over the Internet. Supplier’s obligations stated herein shall apply only to the most current release of the Software and the prior release. If Supplier agrees to remedy any errors or problems not covered by the terms of this SLA, Supplier may perform such work at its then-current standard time and material rates.

 

AGREE TO by:

 

Mobile Iron, Inc.

    AT&T Services, Inc.
By:  

/s/ Jim Buckley

    By:  

/s/ Anthony Cohen

Printed Name:  

Jim Buckley

    Printed Name:  

Anthony Cohen

Title:  

CFO

    Title:  

Senior Contract Manager

Date:  

June 22, 2011

    Date:  

June 22, 2011

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

4


Agreement 20100106.054.S.001.A.001

 

Appendix A - Description of Supplier’s Material and/or Services

The Mobile Iron Virtual Smartphone Platform ( VSP ) is a data-driven smartphone management platform software solution used by corporate enterprises, consisting of the products listed below in this Appendix. Mobile Iron VSP allows enterprise customers to manage, provision, and secure supported smartphones and smartdevices (phones and tablets) and also provides visibility and control of content and usage of a supported smartdevice that is deployed in the enterprise.

The Mobile Iron Virtual Smartphone Platform consists of two key components:

 

  1. A software client that runs on smartphones and smartdevices, and communicates back to the Supplier (VSP) server and consists of three different versions. The subscription service includes a client per device, support and upgrades:

 

  a) MobileIron Connected Cloud (for supported OS’s)

 

  b) MobileIron Advanced Management (for supported OS’s)

 

  c) MobileIron Core Bundle (for supported OS’s)

 

  2. The MobileIron Smartphone Virtual Appliance plugs into an enterprise network and provides central control and management for enterprise’s supported smartdevices and acts as a proxy between clients and the email infrastructure. MobileIron Sentry Virtual appliance provides tools to gain visibility over devices connecting, to prohibit unauthorized devices from gaining access to ActiveSync, and to block devices that either do not meet requirements or have fallen out of compliance from connecting to corporate e-mail.

Detailed Product Description

 

  1. MobileIron Connected Cloud is a Mobile Device Management (MDM) solution that is provided as a hosted software service and is available on a subscription basis. The service is comprised of software that is loaded on servers in a secure data center, and maintained by professional IT personnel. The MobileIron Connected Cloud service can be accessed by users via the Internet through the use of a secure web browser.

 

  2. MobileIron Connected Cloud Subscription clients reside on the mobile device and communicate back to a hosted MobileIron Smartphone Virtual Appliance. The device client is priced on a per device basis and includes tier 2 and tier 3 support.

 

  3. MobileIron Advanced Management Subscription for supported Operating Systems (OS) provides smartdevice management for data, apps, and access to corporate resources. It allows enterprises to set policies or guidelines governing usage and access. The device client is priced on a per device basis and includes tier 2 and tier 3 support.

 

  4. The MobileIron Mobile Activity Intelligence for supported OS gathers usage data and provides analysis of voice, data and quality of service for the smartphones under management. The device client is priced on a per device basis and includes tier 2 and tier 3 support.

 

  5. MobileIron Core Bundle for Enterprise Subscription clients for supported OS includes the Advanced Management functionality and Mobile Activity Intelligence functionality as shown above in items 3 and 4. The device client is priced on a per device basis and includes tier 2 and tier 3 support.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

5


Agreement 20100106.054.S.001.A.001

 

 

  6. MobileIron Smartphone Management Virtual Appliance provides mission control for managing supported smartdevices and is where the enterprise administrator has visibility to the smartphone fleet, applies policies and manages the devices. [* * *]

 

  7. MobileIron Sentry Virtual Appliance is included for managing access and control for ActiveSync connectivity for devices under management. [* * *]

 

Description 1

MobileIron Connected Cloud Subscription - 12 month term

MobileIron Connected Cloud Subscription - 24 month term

MobileIron Connected Cloud Subscription - 36 month term

MobileIron Advanced Management Subscription - 12 month term

MobileIron Advanced Management Subscription - 24 month term

MobileIron Advanced Management Subscription - 36 month term

MobileIron Mobile Activity Intelligence Subscription - 12 month term

MobileIron Mobile Activity Intelligence Subscription - 24 month term

MobileIron Mobile Activity Intelligence Subscription - 36 month term

MobileIron Core Bundle Subscription (Advanced Management + Intelligence) - 12 month term

MobileIron Core Bundle Subscription (Advanced Management + Intelligence) - 24 month term

MobileIron Core Bundle Subscription (Advanced Management + Intelligence) - 36 month term

MobileIron Other Subscriptions

MobileIron Advanced Management Software License

MobileIron Intelligence Software License

MobileIron Core Bundle Software License (Advanced Management + Intelligence)

MobileIron Other Perpetual Software Licenses

Services and Accessories

MobileIron Smartphone Management Hardware Appliance (includes 2.4 GHz CPU, 16GB RAM, Dual 250GB hard disks)

MobileIron Smartphone Management Virtual Appliance

MobileIron Sentry Hardware Appliance (includes 2.4 GHz CPU, 16GB RAM, Dual 250GB hard disks)

MobileIron Sentry Virtual Appliance

MobileIron Annual Standard Maintenance and Support *

Professional Services (project-specific quote)

Remote Product Technical Training

Standard Enterprise Implementation Services

Advanced Enterprise Implementation Services

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

6


Agreement 20100106.054.S.001.A.001

 

Appendix B is deleted in its entirety and replaced with the following only when dealing with Mobility Orders:

Appendix B - Supplier’s Price(s)

 

Description

  

AT &T Cost

MobileIron Connected Cloud Subscription - 12 month term

   [* * *]

MobileIron Connected Cloud Subscription - 24 month term

   [* * *]

MobileIron Connected Cloud Subscription - 36 month term

   [* * *]

MobileIron Advanced Management Subscription - 12 month term

   [* * *]

MobileIron Advanced Management Subscription - 24 month term

   [* * *]

MobileIron Advanced Management Subscription - 36 month term

   [* * *]

MobileIron Mobile Activity Intelligence Subscription - 12 month term

   [* * *]

MobileIron Mobile Activity Intelligence Subscription - 24 month term

   [* * *]

MobileIron Mobile Activity Intelligence Subscription - 36 month term

   [* * *]

MobileIron Core Bundle Subscription (Advanced Management + Intelligence) - 12 month term

   [* * *]

MobileIron Core Bundle Subscription (Advanced Management + Intelligence) - 24 month term

   [* * *]

MobileIron Core Bundle Subscription (Advanced Management + Intelligence) - 36 month term

   [* * *]

MobileIron Other Subscriptions

   [* * *]

MobileIron Advanced Management Software License

   [* * *]

MobileIron Intelligence Software License

   [* * *]

MobileIron Core Bundle Software License (Advanced Management + Intelligence)

   [* * *]

MobileIron Other Perpetual Software Licenses

   [* * *]

Services and Accessories

   [* * *]

MobileIron Smartphone Management Hardware Appliance (includes 2.4 GHz CPU, 16GB RAM, Dual 250GB hard disks)

   [* * *]

MobileIron Smartphone Management Virtual Appliance

   [* * *]

MobileIron Sentry Hardware Appliance (includes 2.4 GHz CPU, 16GB RAM, Dual 250GB hard disks)

   [* * *]

MobileIron Sentry Virtual Appliance

   [* * *]

MobileIron Annual Standard Maintenance and Support *

   [* * *]

MobileIron Connected Cloud New Customer Set-up Fee

   [* * *]

Professional Services (project-specific quote)

   [* * *]

Remote Product Technical Training

   [* * *]

Standard Enterprise Implementation Services

   [* * *]

Advanced Enterprise Implementation Services

   [* * *]

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

7


Agreement 20100106.054.S.001.A.001

 

Notes:

 

1) Supplier prices to AT&T will be pro-rated to AT&T based on the actual start and stop date for each Service to each Customer.

 

2) * Supplier standard maintenance and support is calculated based upon [* * *] of the then current MSRP for perpetual licenses. Supplier MSRP is found in Supplier published price lists.

 

3) MobileIron Connected Cloud Subscriptions shall be offered in no less than [* * *] subscriptions per Customer unless agreed to in writing by both Parties.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

8


Agreement 20100106.054.S.001.A.001

 

Appendix AA, AT&T Managed Connected Cloud Technical Support, is hereby added to the Supplement as follows:

Appendix AA - AT&T Managed Connected Cloud Technical Support

Purpose:

The following document outlines the technical support escalation and engagement approach to be used between Supplier and AT&T technical resources for the AT&T Managed Connected Cloud. This document outlines the following:

 

    Technical Support Summary

 

    AT&T and Supplier Expectations

 

    How to raise tickets/issues with Supplier Technical Support

 

    Lifecycle of a Ticket

 

    Ticket Escalation Processes

 

    Change Management and Planned Maintenance

 

    Outage Notification

 

    Test Environment Access

 

    Supplier Support SLAs (Severity 1 through Severity 4)

 

    System Performance and Availability Monitoring

 

    AT&T Technical Support Help Desk Training Overview

 

    Tips on Working with Supplier Technical Support

Technical Support Summary:

The technical support delivery model for Supplier and AT&T-led business initiatives is a collaborative effort, where Supplier and AT&T work together to respond to, and address customer needs. Whether these are implementation related questions, or product issues or escalations, Customers often require assistance to help address technical challenges they experience with Supplier.

The collaborative partnership between Supplier and AT&T allows for AT&T to remain the primary resource interacting with the end-customer, but also provides AT&T with expert product guidance and assistance from the Supplier technical support staff where needed.

The following outlines the roles and responsibilities for both AT&T and Supplier, and provides an overview of how the two organizations will work together to resolve customer issues. Supplier and AT&T agree to revisit the overall approach outlined in this document quarterly to ensure that it meets the needs of the business, and that the Service Level Objectives are being met adequately.

Expectations of AT&T:

Given the current go-to-market strategy with AT&T and Supplier’s hosted offering, AT&T will serve as the front-line (aka Tier 1 and Tier 2) support organization for all of AT&T’s direct

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

9


Agreement 20100106.054.S.001.A.001

 

Customers. If there are issues or concerns raised by the Customer, the first response and remediation efforts will come from the AT&T team. In this model, we expect AT&T resources to perform the following:

 

    Receive and log initial issues, cases, and concerns from the Customer

 

    Perform initial case remediation and troubleshooting steps, including but not limited to:

 

    Basic product troubleshooting

 

    End-user registration validation

 

    Collection of step-by-step details to re-create the issue

 

    Attempt to re-create or troubleshoot issues given Customer input

 

    Resolution of cases and escalations (if possible) prior to escalation to Supplier

 

    Collection of version information, device information, logs or other diagnostic information for escalation to Supplier Support for those cases that cannot be resolved by the partner.

 

    Coordinate all communication and correspondence with the end-customer resource

 

    Submit formal case(s) via Supplier web portal ticket system, email or phone hotline.

 

    Manage information exchange to Supplier support organization for Advanced Tier 3 support cases.

 

    Receive AT&T Customer acceptance and close tickets since AT&T owns the Customer relationship.

Expectations of Supplier Support Engineers:

For all issues that are raised to Supplier for assistance, Supplier resources will engage with AT&T resources to resolve the issue as quickly as possible. In this model we expect Supplier support resources to support both operational system uptime and product functionality by performing the following:

 

    Provide issue resolution and troubleshooting guidance to AT&T resources

 

    Conduct advanced problem investigation, system diagnostics, and log analysis

 

    Coordinate escalations to Supplier engineering resources for expert analysis and troubleshooting

 

    Provide rapid-response to AT&T resources, including case updates and overall status of issues

 

    Share root-cause analysis and case resolution results and explanation details to AT&T to share with end-customer contacts.

Additionally, all customers who purchase technical support from Supplier and AT&T are entitled to receive the following software upgrades and updates per Supplier Support and Maintenance agreement:

 

    Software Maintenance, including Software Error Correction and Bug Fixes . Supplier will provide the Customer access to all generally available software updates and software upgrades that are released during the maintenance term free of charge to customer’s purchasing support and maintenance.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

10


Agreement 20100106.054.S.001.A.001

 

How to raise tickets/issues with Supplier Technical Support:

Self Service Support Portal

 

    Supplier web-based support ticket system allows for AT&T resources to submit cases online, track case status, and access Supplier knowledgebase.

 

    New case alerts are delivered to the support team and routed according to severity of issue.

 

    AT&T can access Supplier support portal at the following URL: https://support.mobileiron.com

 

    Individual user accounts will be created for all AT&T technical resources who require the ability to search Supplier knowledge base and/or submit new tickets to Supplier system for escalation.

Support Email

 

    AT&T may submit tickets directly to a dedicated support email alias created for priority AT&T escalations. The dedicated email alias is [* * *].

 

    This email alias is dedicated to AT&T to ensure the cases are routed to the appropriate queues within Supplier for proper follow up.

 

    AT&T can either send emails directly to this address, or configure their internal ticket system (Remedy) to notify Supplier via a SMTP message sent to that address if that is their preferred method.

1-877-Number

 

    For urgent issues, Supplier has a toll-free 877-number (877-819-3452) that can be used to contact tech support staff during normal business hours (6am to 6pm Pacific Time), and extended technical support team during off-hours.

 

    Calls received after hours will be handled by Supplier 24 x 7 tech support team. If they need assistance with an issue, the on-call technical support engineer will be contacted.

 

    The following is the information to be submitted by AT&T where applicable when opening a ticket with Supplier.)

 

    VSP Version and Fully Qualified Domain Name (FQDN)

 

    Sentry version and FQDN

 

    Exchange version

 

    Device models and operating system

 

    Supplier client software version

 

    Screenshots of errors or issues

 

    Steps taken to create issue

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

11


Agreement 20100106.054.S.001.A.001

 

 

    Ticket urgency

 

    Description of affected functionality

 

Web Portal

  

E-mail Support

  

Phone Support

LOGO

  

LOGO

  

LOGO

http://support.mobileiron.com

 

• Open cases though MobileIron self-service web portal, including severity

 

• Recommend method for submitting cases

  

[* * *]

 

• Used for general inquiries and questions

 

• Not recommended for priority cases (web portal or phone recommended)

 

• Issues received by entire MobileIron Support Team

  

US:1.877.819.3452

 

• Used for issue reporting and critical assistance

 

• 877 Number Provides Access to Tech Support Specialist Team in US

 

• Call-answering service on standby for call overflow

Lifecycle of a Ticket:

Once a ticket is created, it is managed by Supplier team based on priority/urgency attributed to the ticket. Severity 1 tickets (system outages and other critical escalations) are treated with the highest priority. Supplier SLA is outlined in more detail in the table below.

Additionally, once a ticket is created in Supplier support system, it can be viewed and updated by either the Supplier or AT&T technical team. Once a ticket has been created in Supplier’s technical support system, all email exchanges between Supplier’s technical support and AT&T technical support for that ticket will be tracked via Supplier system. This streamlines the communication approach and ensures all communication and correspondence between Supplier and AT&T is tracked within the ticket history.

An additional benefit of using the Supplier Support portal is getting access to Supplier’s knowledgebase, which contains extensive articles and troubleshooting tips to help accelerate ticket and case resolution times. In many cases, AT&T resources may proactively find solutions to questions or escalations in Supplier knowledgebase without having to engage Supplier technical support resources.

Ticket Escalation Process:

For those tickets that are submitted via the formal process outlined above but are not addressed within the timeframes designated in the matrix below, the AT&T technical support organization may escalate to resources identified in the following table:

 

Severity

  

Ticket Escalation Status

  

Resource and Contact Information

Severity 1 (Critical)    After [* * *]    [* * *]
   After [* * *]    [* * *]
   After [* * *]    [* * *]

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

12


Agreement 20100106.054.S.001.A.001

 

Severity 2 (High)    After [* * *]    [* * *]
   After [* * *]    [* * *]
      [* * *]
   After [* * *]    [* * *]

AT&T may also escalate any ticket to a higher level of urgency by calling Supplier help desk support line to raise the priority, by emailing support@mobileiron.com , or by updating the ticket online.

Tickets are naturally escalated after a pre-set amount of time by Supplier ticket system.

 

    Urgent Priority tickets are escalated to the attention of the [* * *] within [* * *] if they have not be assigned or responded to.

 

    High Priority tickets are escalated to the attention of the [* * *] within [* * *] if they have not be assigned or responded to.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

13


Agreement 20100106.054.S.001.A.001

 

Change Management and Planned Maintenance

Supplier will periodically upgrade hosted environments in order to provide new functionality associated with new releases or resolve any known issues / bugs. Supplier shall notify AT&T at [* * *] of any planned releases, upgrades or maintenance to the hosted environment. Notification of any planned major releases or new functionality shall be provided at least [* * *] in advance prior to release. The following information shall be provided by Supplier to AT&T prior to release:

 

    Release Notes and Documentation (must be provided [* * *] prior to planned release)

 

    Training

 

    Access to Staging Environment for AT&T Testing Purposes

 

    Roll Back Plan

If AT&T has not responded to change management plan within the [* * *] of the notification period, Supplier shall escalate to the points of contact noted below. If Supplier receives no response from AT&T within the [* * *] thereafter, Supplier may proceed with the planned maintenance at the [* * *] with no further notification to AT&T.

 

Team Name

  

Contact Details

Mobility Solution Services (MSS) Service Assurance    [* * *]
Director Mobility Solution Services (MSS) Advanced Mobility Support    [* * *]

For any routine planned maintenance that does not include a new release or new functionality (e.g. bug fixes), Supplier shall notify AT&T at least [* * *] in advance of any planned maintenance.

The following information shall be provided by Supplier to AT&T prior to any planned maintenance:

 

    Release Notes and Documentation (must be provided [* * *] prior to planned release)

 

    Access to Staging Environment for AT&T Testing Purposes

 

    Roll Back Plan

If AT&T has not responded to change management plan within the [* * *] notification period, Supplier may proceed with the planned maintenance with no further notification to AT&T.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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AT&T shall be responsible for testing any proposed changes in the staging environment prior to moving into production. AT&T will then coordinate with Supplier to move any changes into production according to the published schedule as well as perform any validation testing and monitor the service after implementation. [* * *]

Maintenance shall be performed during the following defined maintenance windows: mid-night to 3AM Pacific Time.

For emergency maintenance, Supplier shall notify AT&T as soon as possible.

The method of notification should be through the following e-mail distribution list: [* * *] and should include the requested information and appropriate Supplier contacts.

AT&T help desk or service desk will be responsible for notifying AT&T managed customers of any planned maintenance.

Outage Notifications

Supplier shall notify AT&T of any service interruptions within [* * *] of becoming aware of the service impact. Notification should be made via e-mail to the [* * *] distribution list and include the following:

 

    Description of the Outage

 

    Estimated Time to Repair; if known

 

    MobileIron Case Number

 

    Outage Bridge Phone Number and Pin; if applicable

Supplier shall [* * *] for any outage lasting longer than [* * *]. AT&T shall optionally participate on any [* * *]. Outage updates shall be made via the e-mail distribution list [* * *] until resolved. The AT&T help desk or service desk will in turn notify its customers of the service interruption.

Supplier shall provide a preliminary root cause analysis of the service interruption within [* * *] of resolution with a final root cause analysis within [* * *] of resolution.

Test Environment Access:

Supplier will provide AT&T with access to a staging area for new product release within [* * *] prior to any official go-live in a production environment. This will allow AT&T support resources to test and become familiar with any new functionality introduced in the new release in advance of their customers accessing the new features.

Supplier will provide AT&T with access to a Staging area for routine maintenance releases [* * *] prior to any official go-live in a production environment. This will allow AT&T support resources to test and become familiar with any new functionality introduced in the new release in advance of their customers accessing the new features.

[* * *]

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Supplier’s Technical Support offering provides the following response times (SLA’s) based on the severity of the submitted issue:

Response Times for Severity 1, Severity 2, Severity 3 and Severity 4 should be according to the table below.

 

    

[* * *]

  

[* * *]

[* * *]    [* * *]    [* * *]
   [* * *]   
[* * *]    [* * *]    [* * *]
   [* * *]   
[* * *]    [* * *]    [* * *]
   [* * *]   
[* * *]    [* * *]    [* * *]
   [* * *]   

 

** Initial Response Time is for Acknowledgement of Issue, Not Necessarily Resolution

Business hours are 6am to 6pm Pacific Time Monday-Friday; anytime hours are 6pm through 6am Monday through Friday and weekends and holidays

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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System Performance and Availability:

Supplier Technical Operations resources will make available performance dashboards, utilities, and system diagnostic tools to provide visibility into the stability and health of the hosted environment.

Supplier will provide AT&T with a customized help-desk dashboard to monitor and troubleshoot all Supplier Connected Cloud customer solutions. AT&T personnel will have a special login to a system monitoring dashboard which will include key health and status information for all their individual customer instances for service and support.

 

    The dashboard will provide a single dashboard for all AT&T’s customer instances

 

    Each customer instance will be indicated with an overall health status

 

    Healthy - Green

 

    Warning Yellow

 

    Down - Red

 

    For each customer instance, AT&T support personnel will be able to drill down to get detailed status information including:

 

    Network connectivity to the Connected Cloud:

 

    Connection status

 

    Latency history

 

    Admin URL:

 

    Status

 

    Latency history

 

    SSL Cert:

 

    Portal certificate info and expiration alerts

 

    Expiration & details

 

    Client port (for device management):

 

    Port #

 

    Connection status

 

    Latency history

 

    Status URL (system information):

 

    Future enhancement to include:

 

    Connector status

 

    Sentry status

 

    Memory utilization - per instance

 

    # registered devices

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Appendix BB, MSA, is hereby added to the Supplement as follows:

Appendix BB - MSA

 

LOGO

MOBILEIRON CONNECTED CLOUD SOFTWARE AS A SERVICE AGREEMENT

This MobileIron Connected Cloud Software as a Service Agreement (this “Agreement”) is effective as of the date executed by Customer (“Effective Date”), and is made by and between Mobile Iron, Inc., a Delaware corporation having a place of business at 815A East Middlefield Road, Mountain View, CA 94043 ( “MobileIron” ) and                     , a                      corporation having a place of business at                      ( “Customer” ).

1. Definitions.

“Authorized Reseller” shall mean AT&T Services, Inc. or an affiliate thereof.

“Cloud Services” being sold through its Authorized Reseller to Customer, means the online, web-based applications and platform which is made accessible to Customer by MobileIron via a designated website provided by MobileIron, which offers the MobileIron mobile device management solution on an outsourced basis, and which definition includes the associated offline Software components delivered to Customer by MobileIron hereunder to be used in connection with such services.

“Customer Affiliates” shall mean any entity controlling, controlled by or under common control with Customer.

“Customer Data” shall mean data, information, applications, and any other items originated by Customer that Customer submits to the Cloud Service.

“Customer Representatives” shall mean any employee or contractor of Customer or Customer Affiliates to whom Customer (and/or Customer Affiliates) provides access to the Cloud Services (or any component thereof, including Software) for use on behalf of and for the benefit of the Customer (and/or Customer Affiliates) and for Customer’s (and/or the Customer Affiliates’) internal business purposes, subject to all the terms and conditions of this Agreement.

“Documentation” means the written and/or electronic user documentation pertaining to the use of Cloud Services that is provided by MobileIron either directly or through the Authorized Reseller to Customer.

“Licensed Device Count” shall mean the maximum number of registered devices that Customer may have at anytime that are registered to the Cloud Service; which maximum number shall be based on the subscription fees paid by Customer. For the avoidance of doubt, registered devices are those devices which have loaded device Software and which have been registered to the Cloud Service and which have not been retired (meaning unregistered).

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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“Malicious Code” means viruses, worms, time bombs, Trojan horses and other harmful or malicious code, files, scripts, agents or programs.

“Product Schedule” shall mean an invoice, pricing schedule or other ordering document agreed to between Customer and Authorized Reseller setting forth products, services and licenses (including Licensed Device Count and Subscription Term) agreed upon by Customer and the Authorized Reseller. Multiple Product Schedules may apply to this Agreement, provided that unless expressly stated otherwise in a mutually agreed upon Product Schedule, the terms specified in a Product Schedule shall be relevant only to the specific items listed on the relevant Product Schedule.

“Software” means the object code version of MobileIron’s proprietary computer programs, including collectively and individually the connector software and any other server-side software (e.g. MobileIron Sentry Software or virtual appliance/machine) identified on the Product Schedule (collectively the “Premise Software” ), and the device-side software ( “Device Software” ), each which are delivered to Customer hereunder for use in connection with the Cloud Services, and any Documentation, backup copies and updates, upgrades, maintenance releases, bug fixes to any of the forgoing provided to Customer hereunder.

“Subscription Term” means the term of the subscription specified in the Product Schedule agreed to by Customer and the Authorized Reseller. The Subscription Term shall commence on the “Activation Date” (defined in section 9) and is subject to the termination rights in section 9.

2. Rights of Access and Use . During the Subscription Term, and subject to the terms of this Agreement, MobileIron grants to Customer a non-exclusive right to (a) permit those Customer Representatives authorized by Customer and/or Customer Affiliates to access and use the Cloud Services on Customer’s and/or Customer Affiliates’ behalf, and (b) to install, copy and use Premise Software in connection with Cloud Services in accordance with the Documentation, but solely on systems and hardware owned or controlled or otherwise managed by Customer Representatives on behalf of and for the benefit of Customer and/or Customer Affiliates, (c) to install, copy and use Device Software in connection with Cloud Services in accordance with the Documentation, but solely on mobile devices used by Customer Representatives on behalf of and for the benefit of Customer and/or Customer Affiliates. Notwithstanding anything else herein, the number of devices Customer and/or Customer Representatives may register to the Cloud Services may not exceed the Licensed Device Count.

3. Restrictions . Except as otherwise expressly permitted under this Agreement, Customer agrees that it shall not, nor shall it permit any third party to, (a) use the Cloud Services (or any portion thereof) in excess of or beyond the Subscription Term, Licensed Device Count, and/or other restrictions/limitations described in this Agreement (including the applicable Product Schedule); (b) make the Cloud Services available to anyone other than Customer Representatives, or sell, rent or lease the Cloud Services or use the Cloud Services for the benefit of any third party (other than Customer Affiliates as permitted herein) in a service bureau or outsourcing capacity; (c) use the Cloud Services to store or transmit infringing, libelous, or otherwise unlawful or tortious material, or to store or transmit material in violation of third-party privacy or other rights; (d) use the Cloud Services to store or transmit Malicious Code; (e) interfere with or disrupt the integrity or performance of the Cloud Services or third-party data

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Agreement 20100106.054.S.001.A.001

 

contained therein; (f) use the Software on equipment or devices which are not specified in the Documentation; (g) modify, create derivative works based upon, reverse engineer or decompile, decrypt, disassemble the Cloud Services (or any portion thereof), except and only to the extent any foregoing restriction is prohibited by applicable law; (h) release, publish, and/or otherwise make available to any third party (other than the Authorized Reseller or Customer Representatives) the results of any performance or functional evaluation of the Cloud Services (including the Software) without the prior written approval of MobileIron; (i) alter or remove any proprietary notices or legends contained on or in the Cloud Services (including the Software); or (j) use the Cloud Services in violation of any relevant laws or regulations. Notwithstanding any of the forgoing restrictions, to the extent Software delivered hereunder includes any open source libraries/components/applications/user interface/utilities (collectively referred to as “Open Source”) and to the extent required by the relevant licensor, such Open Source shall be subject to the relevant Open Source proprietary notices, disclaimers, requirements and/or extended rights which are relevant to the relevant Open Source code. If the Cloud Services makes available cellular tower identification information with associated latitude and longitude location information, Customer agrees that neither it nor its Customer Representative will use such latitude and longitude location information to create a latitude/longitude lookup database for cellular towers. There are no implied licenses granted by MobileIron under this Agreement.

4. Customer Responsibilities . Customer shall (a) be responsible and liable for any action or inaction of Customer Affiliates and Customer Representatives which is in violation of this Agreement, (b) be solely responsible for the accuracy, quality, integrity and legality of Customer Data and of the means by which Customer (and Customer Representatives) acquire, upload, transmit and process Customer Data, (c) use commercially reasonable efforts to prevent unauthorized access to or use of the Cloud Services, and notify the Authorized Reseller promptly of any such unauthorized access or use, (d) use the Cloud Services only in accordance with the Documentation and applicable laws and government regulations, and (e) be responsible for obtaining and maintaining appropriate equipment and ancillary services needed to connect to, access or otherwise use the Cloud Services, including, without limitation, computers, computer operating system and web browser.

5. MobileIron Responsibilities .

Subject to the terms of this Agreement, MobileIron agrees to use commercially reasonable efforts to deliver any training services to be provided by MobileIron and activation services, in each case as outlined/described in the Product Schedule. Subject to the terms of this Agreement, during the Subscription Term, MobileIron will maintain the Cloud Services and provide the support and maintenance services and meet the service levels outlined on Exhibit A attached hereto.

6. Device Count Increases; Reporting; Invoice . If the number of devices that Customer or Customer Representatives have registered to the Cloud Service (“Actual Device Count”) exceeds Customer’s then current Licensed Device Count or if Customer wishes to increase the Licensed Device Count, then Customer shall notify the Authorized Reseller and pay the incremental subscription fees due, and after the relevant payment has been received, the Licensed Device Count shall be amended to reflect this change. Upon written request, Customer will provide the Authorized Reseller a report identifying (i) the Actual Device Count; (ii) the copies of and location of the Premise Software maintained; and (iii) any other information

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Agreement 20100106.054.S.001.A.001

 

reasonably requested by the Authorized Reseller at the time as it relates to the use of the Cloud Service to determine compliance with the terms of this Agreement. The Authorized Reseller may invoice Customer if it learns of any shortfalls, i.e. that the Licensed Device Count is below the Actual Device Count.

7. Indemnity . Subject to the terms herein, MobileIron, at its own expense, shall defend Customer, Customer Affiliates and Customer Representatives, and their respective officers, directors and employees ( “Customer Indemnitees” ) from any and all third party claims that the use of Cloud Service (including without limitation any Software components) as permitted herein infringes, misappropriates or violates any third party intellectual property or other proprietary right, and MobileIron shall indemnify Customer Indemnitees from any damages awarded against Customer Indemnitees in a resulting judgment or amounts paid to settle such claims, provided that Customer Indemnitees: (a) give MobileIron prompt written notice of any such claim; (b) permit MobileIron to control and direct the defense or settlement of any such claim; and (c) provide MobileIron all reasonable assistance in connection with the defense or settlement of any such claim, at MobileIron’s expense. If such a claim occurs, or in MobileIron’s opinion is reasonably likely to occur, MobileIron, at its expense and at its sole discretion, may: (x) procure the right to allow Customer Indemnitees to continue to use the infringing portions of Cloud Service, or (y) modify or replace the Cloud Service or infringing portions thereof to become non-infringing, or (z) if neither (x) nor (y) is commercially feasible, terminate Customer’s right to use the Cloud Service and refund any prepaid, unused subscription fees paid by Customer for the balance of the Subscription Term. Subject to the terms herein, Customer, at its own expense, shall defend MobileIron and its officers, directors and employees ( “MobileIron Indemnitees” ) from any and all third party claims that the Customer Data or Customer’s use of the Cloud Services in violation of this Agreement, infringes, misappropriates, or violates the intellectual property or other proprietary rights of a third party or violates applicable law. Customer shall indemnify MobileIron Indemnitees from any damages awarded against MobileIron in a resulting judgment or amounts paid to settle such claims, provided that MobileIron Indemnitees: (a) gives Customer prompt written notice of any such claim; (b) permits Customer to control and direct the defense or settlement of any such claim; and (c) provides Customer all reasonable assistance in connection with the defense or settlement of any such claim, at Customer’s expense. The remedies set forth in this Section constitute the indemnitees’ sole and exclusive remedies, and indemnitor’s entire liability, with respect to claims described in this section.

8. Ownership . The Software is licensed and not sold. As between the parties, MobileIron and its licensors shall own and retain all right, title, and (except as expressly licensed hereunder) interest in and to the Cloud Service and all copies or portions thereof, and any derivative works thereof (by whomever created). All suggestions or feedback provided by Customer (and/or Customer Representatives) to MobileIron or the Authorized Reseller with respect to the Cloud Services shall be MobileIron’s property and deemed Confidential Information of MobileIron, and Customer hereby assigns the same to MobileIron. As between the Parties, Customer exclusively owns all rights, title and interest in and to all Customer Data.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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9. Term; Termination .

a. Term . The term of this Agreement shall commence on the Effective Date and shall continue until all Subscription Terms (including any renewal terms) outlined in any Product Schedule have expired or terminated.

b. Subscription Start Date . The Subscription Term shall commence on the date that MobileIron or the Authorized Reseller delivers to Customer all relevant Access Data (i.e. the connector code and the url and information necessary for Customer to access and use the Cloud Service), such date shall be deemed the “Activation Date.”

c. Termination for Cause . A party may terminate this Agreement for cause: (i) upon 30 days written notice to the other party of a material breach if such breach remains uncured at the expiration of such notice period, or (ii) if the other party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors.

d. Return of Materials; Survival . Upon termination of this Agreement, all access, rights and licenses granted to Customer hereunder shall terminate, Customer will cease all use of the Cloud Services, and Customer shall remove all Software from its systems and return to MobileIron, any tangible Confidential Information received. Notwithstanding the forgoing, at Customer’s request, if received within thirty (30) days of termination of the Agreement, (i) MobileIron will permit Customer to access the Cloud Services solely to the extent necessary for Customer to retrieve applications uploaded to Cloud Services by Customer and (ii) MobileIron will make available to Customer for download a file of Customer Data in comma separated value (.csv) format along with attachments in their native format. After such thirty (30) day period, MobileIron shall have no obligation to maintain or provide any of Customer Data and shall thereafter, unless legally prohibited, delete all of Customer Data in MobileIron systems or otherwise in MobileIron’s possession or under MobileIron control. Upon termination or expiration, Sections 1, 3, 4(a), 4(b), 7, 8, 9, 10, 11, 12 and 13 will survive and remain in effect.

10. Confidentiality . “Confidential Information” means any non-public data, information and/or other material regarding the products, software, services, employees, or business of a party (and/or, if either party is bound to protect the confidentiality of any third party’s information, of a third party) provided by one party ( “Disclosing Party” ) to the other party ( “Receiving Party” ) where such information is marked or otherwise communicated as being “proprietary” or “confidential” or the like, or where such information should, by its nature, be reasonably considered to be confidential and/or proprietary. Without limiting the foregoing, (a) Customer Data shall be deemed the Confidential Information of Customer, and (b) the Cloud Service and any performance data, benchmark results, and technical information relating thereto, and any MobileIron pricing information Customer receives shall be deemed the Confidential Information of MobileIron. Notwithstanding the foregoing, Confidential Information shall not include information which: (i) is already known to the Receiving Party prior to disclosure by the Disclosing Party; (ii) becomes publicly available without fault of the Receiving Party; (iii) is rightfully obtained by the Receiving Party from a third party without restriction as to disclosure, (iv) is approved for release by written authorization of the Disclosing Party; (v) is independently developed or created by the Receiving Party without use of the Disclosing Party’s Confidential Information; or (v) is required to be disclosed by law or governmental regulation, provided that the Receiving Party provides reasonable notice to Disclosing Party of such required disclosure and reasonably cooperates with the Disclosing Party in limiting such disclosure. Except as

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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expressly authorized herein, the Receiving Party agrees to: (A) use the Confidential Information of the Disclosing Party only to perform hereunder (including providing the features and services associated with the normal use of the Cloud Service) or to exercise rights granted to it hereunder; (B) treat all Confidential Information of the Disclosing Party in the same manner as it treats its own similar Confidential Information, but in no case will the degree of care be less than reasonable care; and (C) disclose the Disclosing Party’s Confidential Information only to those employees and contractors of the Receiving Party who have a need to know such information for the purposes of this Agreement, provided that any such employee or contractor shall be subject to obligations of non-use and confidentiality with respect to such Confidential Information at least as restrictive as the terms of this Agreement, and the Receiving Party shall remain solely liable for any non-compliance of such employee or contractor with the terms of this Agreement.

11. Limited Warranty and Disclaimer .

Warranties . MobileIron warrants to Customer that: (i) the Cloud Services (including the Software) shall perform materially in accordance with the Documentation; and (ii) all services delivered hereunder shall be performed in a manner conforming to generally accepted industry standards and practices for similar services. Customer must notify MobileIron of any warranty deficiencies within thirty (30) days from performance of the relevant service in order to receive any warranty remedy. For any breach of the forgoing warranties, Customer’s exclusive remedy shall be for MobileIron to re-perform such deficient Services, provided that if re-performance in compliance with this warranty is not possible or practical, then Customer shall be entitled to (A) a prorata refund of subscription fees paid for such defective services, and (B) terminate the relevant Subscription Term and obtain a refund of the prepaid, unused subscription fees paid by Customer.

Mutual Warranties . Each party represents and warrants that (i) it has the legal power to enter into this Agreement, and (ii) it will not intentionally transmit to the other party or store on the Cloud Services any Malicious Code. If any Malicious Code is transmitted by one party to the other, then such party may remove and return such code to the party which delivered it.

Disclaimer . EXCEPT AS EXPRESSLY PROVIDED HEREIN, NEITHER PARTY MAKES ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND EACH PARTY SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

12. Limitation of Liability . EXCEPT FOR ANY LIABILITY ARISING FROM BREACH OF SECTION 3 (RESTRICTIONS), [* * *] OR ANY INDEMNITY OBLIGATION DESCRIBED HEREIN: (a) IN NO EVENT WILL CUSTOMER OR MOBILEIRON OR MOBILEIRON’S LICENSORS OR SUPPLIERS BE LIABLE FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE DAMAGES HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY OR WHETHER ARISING OUT OF THE USE OF OR INABILITY TO USE CLOUD SERVICES OR OTHERWISE, AND EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (b) IN NO EVENT WILL THE AGGREGATE LIABILITY OF EITHER PARTY OR MOBILEIRON’S LICENSORS OR SUPPLIERS UNDER THIS AGREEMENT (UNDER ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, TORT OR OTHERWISE) EXCEED THE LESSER OF $500,000.00 OR THE FEES PAID AND DUE, TO MOBILEIRON (OR ITS AUTHORIZED RESELLER) IN THE PRECEDING TWELVE (12) MONTHS.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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13. General .

a. Language . This Agreement, any disputes hereunder, and all services to be provided hereunder by MobileIron to Customer (if any) shall be conducted and provided in the English language.

b. Third Party Services . From time to time, Cloud Services may provide access to certain third party services ( “Third Party Services” ) at no additional charge to Customer. Customer’s use and/or access to such Third Party Services shall be limited to those uses and access rights permitted by the third party service providers. If a third party provider terminates access to the Third Party Services, then MobileIron will notify Customer of the same, and access to such services will terminate as of the effective date specified by such third party provider. Within thirty (30) days of the notification by MobileIron of the termination of Third Party Services, the Customer may terminate this Agreement for convenience (effective no earlier than the date the service access rights are terminated). Upon such termination, Customer shall be entitled to receive a pro-rata refund of any prepaid, unused Subscription Fees. MobileIron shall have no liability to Customer in connection with any termination of such Third Party Services or the Customer’s use of the Third Party Services. All warranties associated with such services are only those directly provided by the third party service provider to users of its services.

c. Export . Software and Documentation, including technical data, may be subject to U.S. export control laws, including the U.S. Export Administration Act and its associated regulations, and may be subject to export or import regulations in other countries. Customer agrees to comply strictly with all such regulations and acknowledges that it has the responsibility to obtain licenses to export, re-export, or import Software (including Documentation).

d. U.S. Government End User Purchasers . All components of the Software (including the Documentation) qualify as “commercial items,” as that term is defined at Federal Acquisition Regulation (“FAR”) (48 C.F.R.) 2.101, consisting of “commercial computer software” and “commercial computer software documentation” as such terms are used in FAR 12.212. Consistent with FAR 12.212 and DoD FAR Supp. 227.7202-1 through 227.7202-4, and notwithstanding any other FAR or other contractual clause to the contrary in any agreement into which this Agreement may be incorporated, Customer may provide to Government end user or, if this Agreement is direct, Government end user will acquire, the Software (including the Documentation) with only those rights set forth in this Agreement. Use of the Software (including Documentation) constitutes agreement by the Government that the Software (including Documentation) is “commercial computer software” and “commercial computer software documentation,” as relevant, and constitutes acceptance of the rights and restrictions herein.

e. Choice of Law; Venue . This Agreement shall be governed by and construed in accordance with the laws of the State of California, without reference to or application of choice of law rules or principles. The sole and exclusive jurisdiction and venue for actions arising under this Agreement shall be the State and Federal courts in Santa Clara County, California; Customer hereby agrees to service of process in accordance with the rules of such courts. Notwithstanding any choice of law provision or otherwise, the Uniform Computer Information

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Transactions Act (UCITA) and the United Nations Convention on the International Sale of Goods shall not apply. If any portion hereof is found to be invalid, void or unenforceable, such portion shall be enforceable to the maximum extent permissible, and the remaining provisions of the Agreement shall remain in full force and effect.

f. Customer Data; Aggregated Anonymous Statistical Data . Customer Data shall be deemed the Confidential Information of Customer and MobileIron agrees that it shall maintain appropriate administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Customer Data. MobileIron shall not transfer, disclose or access Customer Data, except (i) as compelled by law or (ii) as expressly permitted herein or by Customer or (iii) to implement and deliver the features and services associated with the normal use of the Cloud Services and/or to perform its obligations hereunder, including support, or (iv) to help Customer prevent or address service or technical problems. MobileIron (and/or its contractors) may collect aggregated, anonymous, statistical data and information about devices and usage activity provided such data and information does NOT contain any information specifically identifiable to any individual or Customer ( “Aggregated Anonymous Data” ), and MobileIron (and/or its contractors) may use, store, analyze, and disclose such Aggregate Anonymous Data. For clarity, Aggregate Anonymous Data shall only include aggregated data or information which is specifically NOT identifiable to any individual or Customer. Aggregate Anonymous Data shall be owned by MobileIron.

g. Entire Agreement; Modifications . This agreement includes the terms herein and the attached exhibits and any terms incorporated herein by reference and constitutes the entire agreement between the parties with respect to the Cloud Services. Except as expressly provided herein, this Agreement supersedes and cancels all previous written and previous or contemporaneous oral communications, proposals, representations, and agreements relating the subject matter contained herein. This Agreement prevails over any pre-printed terms or other conflicting or additional terms of any purchase order, ordering document, acknowledgement or confirmation or other document issued by Customer, even if signed and returned. Additionally, this Agreement supersedes and cancels any “click wrap” or “click accept” agreement which is available in connection with accessing Cloud Services or otherwise incorporated into Software. Except as expressly provided herein, this Agreement may be amended, or any term or condition set forth herein waived, only by a writing executed by both parties.

h. Illegality . Should any term of this Agreement be declared void or unenforceable by any court of competent jurisdiction, that provision shall be modified, limited or eliminated to the minimum extent necessary and such declaration shall have no effect on the remaining terms hereof, which shall continue in full force and effect.

i. Waiver . The failure of either party to enforce any rights granted hereunder or to take action against the other party in the event of any breach hereunder shall not be deemed a waiver by that party as to subsequent enforcement of rights or subsequent actions in the event of future breaches.

j. Assignment . This Agreement may not be assigned or transferred without the other party’s prior written consent, provided each party expressly reserves the right to assign this Agreement to a successor in interest of all or substantially all of its business or assets. Any action or conduct in violation of the foregoing shall be void and without effect. MobileIron may delegate any of its obligations hereunder, provided it shall remain fully liable and responsible for

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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its delegates’ actions or inactions in violation of this Agreement. All validly assigned rights and obligations of the parties hereunder shall be binding upon and inure to the benefit of and be enforceable by and against the successors and permitted assigns.

k. Legal Fees . The party prevailing in any dispute under this Agreement shall be entitled to its costs and legal fees.

1. Notice . Any and all notices or other information to be given by one of the parties to the other shall be deemed sufficiently given when sent by certified mail (receipt requested), or by courier, or by hand delivery to the other party to the address set forth in the first paragraph of this Agreement or other such address provided by the parties from time to time. Such notices shall be deemed to have been effective on the first business day following the day of such delivery.

m. Equitable Relief . The parties agree that a material breach of this Agreement adversely affecting MobileIron’s or its licensors’ intellectual property rights in Cloud Services or either party’s Confidential Information may cause irreparable injury to such party for which monetary damages would not be an adequate remedy and the non-breaching party shall be entitled to equitable relief (without a requirement to post a bond) in addition to any remedies it may have hereunder or at law.

n. Basis of the Bargain . Customer acknowledges and agrees that MobileIron has entered into this Agreement in reliance upon the disclaimers of warranty and the limitations of liability set forth herein, that the same reflect an allocation of risk between the parties (including the risk that a contract remedy may fail of its essential purpose and cause consequential loss), and that the same form an essential basis of the bargain between the parties.

[Either the following Signature Block or online click through acceptance]

IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of the Effective Date. MOBILE IRON, INC., a Delaware Corporation, [Customer Formal Company Name], a                      corporation

 

By     By

 

   

 

Signature     Signature

 

   

 

Name (Print)     Name (Print)

 

   

 

Title     Title

815A East Middlefield Road

Mountain View, CA 94043

   

 

 

   

 

Address (principal place of business)     Address (principal place of business)

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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E XHIBIT A

Maintenance, Support, and Service Levels (“SLA”)

I. Service Levels . Subject to the terms herein, MobileIron agrees to (a) use commercially reasonable efforts to make the Cloud Services (excluding the offline Software components) available 24 hours a day, 7 days a week, except for: (i) planned downtime (which MobileIron shall schedule to the extent practicable weekdays 9 pm to 12 am Pacific time or on weekends), or (ii) any unavailability caused by circumstances beyond MobileIron’s reasonable control, including without limitation, acts of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labor problems (other than those involving MobileIron employees), or Internet service provider failures or delays.

II. Standard Support and Maintenance Services . Subject to the terms herein, MobileIron agrees to provide the following “Support and Maintenance” services:

 

  a. Software Maintenance . MobileIron will provide the Customer all updates, upgrades, maintenance releases, bug fixes to the Software, to the extent created and generally released to other MobileIron customers who have purchased a subscription to Cloud Services.

 

  b. Telephone Support . MobileIron will provide Customer telephone support services during MobileIron’s normal support hours, defined as 6:00 am through 6:00 pm Pacific time, Monday-Friday (excluding holidays and weekends).

 

  c. World Wide Web Based Support . MobileIron will provide the Customer world wide web based support.

III. Issue Reporting . Customer shall document and report all outages, suspected errors or malfunctions of the Cloud Service (including Software) to MobileIron via email or MobileIron’s bug tracking system, and cooperate with MobileIron in its bug investigation by phone, email, and through MobileIron’s bug tracking system. MobileIron will provide Customer with a trouble ticket number that Customer will use to track the status of any confirmed error or malfunction in the Cloud Services (i.e. any confirmed failure for the Cloud Service to meet the MobileIron specifications described in the Documentation) (“ Confirmed Error ”). MobileIron reserves the right to close the trouble ticket without further responsibility if Customer does not provide appropriate feedback to MobileIron within thirty (30) days of receiving a patch or workaround, or if Customer fails to respond to a request for additional information. Customer shall name up to two (2) designated contacts (“Designated Contacts”) who shall be trained in the use of the Cloud Service and MobileIron shall have no obligation to respond to requests for support from anyone other than the Designated Contacts.

IV. Limitations . MobileIron shall be responsible only for correcting errors in the Cloud Services (including Software). Services described herein do not include, and MobileIron shall not be responsible for, matters beyond MobileIron’s reasonable control, or for any failure due to Customer, Customer Affiliates or Customer Representative or their respective equipment or hardware or devices or the network, including failures due to (a) abuse or misuse of Cloud Services (or any component thereof) or (b) use or maintenance of the Cloud Services (or any component thereof) in a manner not conforming to the requirements described in the Documentation or in the Agreement, or (c) use of Software (or any component thereof) on

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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unsupported platform, equipment or hardware or devices or (d) modifications or alterations to the Software by Customer or Customer Representatives. MobileIron does not monitor and makes no representations or warranties regarding data transmissions over the Internet. MobileIron’s obligations stated herein shall apply only to the most current release of the Software and the prior release. If MobileIron agrees to remedy any errors or problems not covered by the terms of this SLA, MobileIron may perform such work at its then-current standard time and material rates.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Appendix CC, AT&T Managed MSA, is hereby added to the Supplement as follows:

Appendix CC - AT&T Managed MSA

 

LOGO

MOBILEIRON CONNECTED CLOUD SOFTWARE AS A SERVICE AGREEMENT

This MobileIron Connected Cloud Software as a Service Agreement (this “Agreement”) is effective as of the date executed by Customer (“Effective Date”), and is made by and between Mobile Iron, Inc., a Delaware corporation having a place of business at 815A East Middlefield Road, Mountain View, CA 94043 ( “MobileIron” ) and                     , a                      corporation having a place of business at                      ( “Customer” ).

2. Definitions.

“Authorized Reseller” shall mean AT&T Services, Inc. or an affiliate thereof.

“Cloud Services” being sold through its Authorized Reseller to Customer, means the online, web-based applications and platform which is made accessible to Customer by MobileIron via a designated website provided by MobileIron, which offers the MobileIron mobile device management solution on an outsourced basis, and which definition includes the associated offline Software components delivered to Customer by MobileIron hereunder to be used in connection with such services.

“Customer Affiliates” shall mean any entity controlling, controlled by or under common control with Customer.

“Customer Data” shall mean data, information, applications, and any other items originated by Customer that Customer submits to the Cloud Service.

“Customer Representatives” shall mean any employee or contractor of Customer or Customer Affiliates to whom Customer (and/or Customer Affiliates) provides access to the Cloud Services (or any component thereof, including Software) for use on behalf of and for the benefit of the Customer (and/or Customer Affiliates) and for Customer’s (and/or the Customer Affiliates’) internal business purposes, subject to all the terms and conditions of this Agreement.

“Documentation” means the written and/or electronic user documentation pertaining to the use of Cloud Services that is provided by MobileIron either directly or through the Authorized Reseller to Customer.

“Licensed Device Count” shall mean the maximum number of registered devices that Customer may have at anytime that are registered to the Cloud Service; which maximum number shall be based on the subscription fees paid by Customer. For the avoidance of doubt, registered devices are those devices which have loaded device Software and which have been registered to the Cloud Service and which have not been retired (meaning unregistered).

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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“Malicious Code” means viruses, worms, time bombs, Trojan horses and other harmful or malicious code, files, scripts, agents or programs.

“Product Schedule” shall mean an invoice, pricing schedule or other ordering document agreed to between Customer and Authorized Reseller setting forth products, services and licenses (including Licensed Device Count and Subscription Term) agreed upon by Customer and the Authorized Reseller. Multiple Product Schedules may apply to this Agreement, provided that unless expressly stated otherwise in a mutually agreed upon Product Schedule, the terms specified in a Product Schedule shall be relevant only to the specific items listed on the relevant Product Schedule.

“Software” means the object code version of MobileIron’s proprietary computer programs, including collectively and individually the connector software and any other server-side software (e.g. MobileIron Sentry Software or virtual appliance/machine) identified on the Product Schedule (collectively the “Premise Software” ), and the device-side software ( “Device Software” ), each which are delivered to Customer hereunder for use in connection with the Cloud Services, and any Documentation, backup copies and updates, upgrades, maintenance releases, bug fixes to any of the forgoing provided to Customer hereunder.

“Subscription Term” means the term of the subscription specified in the Product Schedule agreed to by Customer and the Authorized Reseller. The Subscription Term shall commence on the “Activation Date” (defined in section 9) and is subject to the termination rights in section 9.

2. Rights of Access and Use . During the Subscription Term, and subject to the terms of this Agreement, MobileIron grants to Customer a non-exclusive right to (a) permit those Customer Representatives authorized by Customer and/or Customer Affiliates to access and use the Cloud Services on Customer’s and/or Customer Affiliates’ behalf; and (b) to install, copy and use Premise Software in connection with Cloud Services in accordance with the Documentation, but solely on systems and hardware owned or controlled or otherwise managed by Customer Representatives on behalf of and for the benefit of Customer and/or Customer Affiliates, (c) to install, copy and use Device Software in connection with Cloud Services in accordance with the Documentation , but solely on mobile devices used by Customer Representatives on behalf of and for the benefit of Customer and/or Customer Affiliates. Notwithstanding anything else herein, the number of devices Customer and/or Customer Representatives may register to the Cloud Services may not exceed the Licensed Device Count.

3. Restrictions . Except as otherwise expressly permitted under this Agreement, Customer agrees that it shall not, nor shall it permit any third party to, (a) use the Cloud Services (or any portion thereof) in excess of or beyond the Subscription Term, Licensed Device Count, and/or other restrictions/limitations described in this Agreement (including the applicable Product Schedule); (b) make the Cloud Services available to anyone other than Customer Representatives, or sell, rent or lease the Cloud Services or use the Cloud Services for the benefit of any third party (other than Customer Affiliates as permitted herein) in a service bureau or outsourcing capacity; (c) use the Cloud Services to store or transmit infringing, libelous, or otherwise unlawful or tortious material, or to store or transmit material in violation of third-party privacy or other rights; (d) use the Cloud Services to store or transmit Malicious Code; (e) interfere with or disrupt the integrity or performance of the Cloud Services or third-party data

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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contained therein; (f) use the Software on equipment or devices which are not specified in the Documentation; (g) modify, create derivative works based upon, reverse engineer or decompile, decrypt, disassemble the Cloud Services (or any portion thereof), except and only to the extent any foregoing restriction is prohibited by applicable law; (h) release, publish, and/or otherwise make available to any third party (other than the Authorized Reseller or Customer Representatives) the results of any performance or functional evaluation of the Cloud Services (including the Software) without the prior written approval of MobileIron; (1) alter or remove any proprietary notices or legends contained on or in the Cloud Services (including the Software); or (j) use the Cloud Services in violation of any relevant laws or regulations. Notwithstanding any of the forgoing restrictions, to the extent Software delivered hereunder includes any open source libraries/components/applications/user interface/utilities (collectively referred to as “Open Source”) and to the extent required by the relevant licensor, such Open Source shall be subject to the relevant Open Source proprietary notices, disclaimers, requirements and/or extended rights which are relevant to the relevant Open Source code. If the Cloud Services makes available cellular tower identification information with associated latitude and longitude location information, Customer agrees that neither it nor its Customer Representative will use such latitude and longitude location information to create a latitude/longitude lookup database for cellular towers. There are no implied licenses granted by MobileIron under this Agreement.

4. Customer Responsibilities . Customer shall (a) be responsible and liable for any action or inaction of Customer Affiliates and Customer Representatives which is in violation of this Agreement, (b) be solely responsible for the accuracy, quality, integrity and legality of Customer Data and of the means by which Customer (and Customer Representatives) acquire, upload, transmit and process Customer Data, (c) use commercially reasonable efforts to prevent unauthorized access to or use of the Cloud Services, and notify the Authorized Reseller promptly of any such unauthorized access or use, (d) use the Cloud Services only in accordance with the Documentation and applicable laws and government regulations, and (e) be responsible for obtaining and maintaining appropriate equipment and ancillary services needed to connect to, access or otherwise use the Cloud Services, including, without limitation, computers, computer operating system and web browser.

5. MobileIron Responsibilities .

Subject to the terms of this Agreement, during the Subscription Term, MobileIron will activate and maintain the Cloud Services and provide the maintenance services outlined on Exhibit A attached hereto.

6. Device Count Increases; Reporting; Invoice . If the number of devices that Customer or Customer Representatives have registered to the Cloud Service (“Actual Device Count”) exceeds Customer’s then current Licensed Device Count or if Customer wishes to increase the Licensed Device Count, then Customer shall notify the Authorized Reseller and pay the incremental subscription fees due, and after the relevant payment has been received, the Licensed Device Count shall be amended to reflect this change. Upon written request, Customer will provide the Authorized Reseller a report identifying (i) the Actual Device Count; (ii) the copies of and location of the Premise Software maintained; and (iii) any other information reasonably requested by the Authorized Reseller at the time as it relates to the use of the Cloud Service to determine compliance with the terms of this Agreement. The Authorized Reseller may invoice Customer if it learns of any shortfalls, i.e. that the Licensed Device Count is below the Actual Device Count.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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7. Indemnity . Subject to the terms herein, MobileIron, at its own expense, shall defend Customer, Customer Affiliates and Customer Representatives, and their respective officers, directors and employees (“Customer Indemnitees” ) from any and all third party claims that the use of Cloud Service (including without limitation any Software components) as permitted herein infringes, misappropriates or violates any third party intellectual property or other proprietary right, and MobileIron shall indemnify Customer Indemnitees from any damages awarded against Customer Indemnitees in a resulting judgment or amounts paid to settle such claims, provided that Customer Indemnitees: (a) give MobileIron prompt written notice of any such claim; (b) permit MobileIron to control and direct the defense or settlement of any such claim; and (c) provide MobileIron all reasonable assistance in connection with the defense or settlement of any such claim, at MobileIron’s expense. If such a claim occurs, or in MobileIron’s opinion is reasonably likely to occur, MobileIron, at its expense and at its sole discretion, may: (x) procure the right to allow Customer Indemnitees to continue to use the infringing portions of Cloud Service, or (y) modify or replace the Cloud Service or infringing portions thereof to become non-infringing, or (z) if neither (x) nor (y) is commercially feasible, terminate Customer’s right to use the Cloud Service and refund any prepaid, unused subscription fees paid by Customer for the balance of the Subscription Term. Subject to the terms herein, Customer, at its own expense, shall defend MobileIron and its officers, directors and employees ( “MobileIron Indemnitees” ) from any and all third party claims that the Customer Data or Customer’s use of the Cloud Services in violation of this Agreement, infringes, misappropriates, or violates the intellectual property or other proprietary rights of a third party or violates applicable law. Customer shall indemnify MobileIron Indemnitees from any damages awarded against MobileIron in a resulting judgment or amounts paid to settle such claims, provided that MobileIron Indemnitees: (a) gives Customer prompt written notice of any such claim; (b) permits Customer to control and direct the defense or settlement of any such claim; and (c) provides Customer all reasonable assistance in connection with the defense or settlement of any such claim, at Customer’s expense. The remedies set forth in this Section constitute the indemnitees’ sole and exclusive remedies, and indemnitor’s entire liability, with respect to claims described in this section.

8. Ownership . The Software is licensed and not sold. As between the parties, MobileIron and its licensors shall own and retain all right, title, and (except as expressly licensed hereunder) interest in and to the Cloud Service and all copies or portions thereof, and any derivative works thereof (by whomever created). All suggestions or feedback provided by Customer (and/or Customer Representatives) to MobileIron or the Authorized Reseller with respect to the Cloud Services shall be MobileIron’s property and deemed Confidential Information of MobileIron, and Customer hereby assigns the same to MobileIron. As between the Parties, Customer exclusively owns all rights, title and interest in and to all Customer Data.

12. Term; Termination .

a. Term . The term of this Agreement shall commence on the Effective Date and shall continue until all Subscription Terms (including any renewal terms) outlined in any Product Schedule have expired or terminated.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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b. Subscription Start Date . The Subscription Term shall commence on the date that MobileIron or the Authorized Reseller delivers to Customer all relevant Access Data (i.e. the connector code and the url and information necessary for Customer to access and use the Cloud Service), such date shall be deemed the “Activation Date.”

c. Termination for Cause . A party may terminate this Agreement for cause: (i) upon 30 days written notice to the other party of a material breach if such breach remains uncured at the expiration of such notice period, or (ii) if the other party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors.

d. Return of Materials; Survival . Upon termination of this Agreement, all access, rights and licenses granted to Customer hereunder shall terminate, Customer will cease all use of the Cloud Services, and Customer shall remove all Software from its systems and return to MobileIron, any tangible Confidential Information received. Notwithstanding the forgoing, at Customer’s request, if received within thirty (30) days of termination of the Agreement, (i) MobileIron will permit Customer to access the Cloud Services solely to the extent necessary for Customer to retrieve applications uploaded to Cloud Services by Customer and (ii) MobileIron will make available to Customer for download a file of Customer Data in comma separated value (.csv) format along with attachments in their native format. After such thirty (30) day period, MobileIron shall have no obligation to maintain or provide any of Customer Data and shall thereafter, unless legally prohibited, delete all of Customer Data in MobileIron systems or otherwise in MobileIron’s possession or under MobileIron control. Upon termination or expiration, Sections I, 3, 4(a), 4(b), 7, 8, 9, 10, 11, 12 and 13 will survive and remain in effect.

13. Confidentiality . “Confidential Information” means any non-public data, information and/or other material regarding the products, software, services, employees, or business of a party (and/or, if either party is bound to protect the confidentiality of any third party’s information, of a third party) provided by one party ( “Disclosing Party” ) to the other party ( “Receiving Party” ) where such information is marked or otherwise communicated as being “proprietary” or “confidential” or the like, or where such information should, by its nature, be reasonably considered to be confidential and/or proprietary. Without limiting the foregoing, (a) Customer Data shall be deemed the Confidential Information of Customer, and (b) the Cloud Service and any performance data, benchmark results, and technical information relating thereto, and any MobileIron pricing information Customer receives shall be deemed the Confidential Information of MobileIron. Notwithstanding the foregoing, Confidential Information shall not include information which: (i) is already known to the Receiving Party prior to disclosure by the Disclosing Party; (ii) becomes publicly available without fault of the Receiving Party; (iii) is rightfully obtained by the Receiving Party from a third party without restriction as to disclosure, (iv) is approved for release by written authorization of the Disclosing Party; (v) is independently developed or created by the Receiving Party without use of the Disclosing Party’s Confidential Information; or (v) is required to be disclosed by law or governmental regulation, provided that the Receiving Party provides reasonable notice to Disclosing Party of such required disclosure and reasonably cooperates with the Disclosing Party in limiting such disclosure. Except as expressly authorized herein, the Receiving Party agrees to: (A) use the Confidential Information of the Disclosing Party only to perform hereunder (including providing the features and services associated with the normal use of the Cloud Service) or to exercise rights granted to it hereunder;

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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(B) treat all Confidential Information of the Disclosing Party in the same manner as it treats its own similar Confidential Information, but in no case will the degree of care be less than reasonable care; and (C) disclose the Disclosing Party’s Confidential Information only to those employees and contractors of the Receiving Party who have a need to know such information for the purposes of this Agreement, provided that any such employee or contractor shall be subject to obligations of non-use and confidentiality with respect to such Confidential Information at least as restrictive as the terms of this Agreement, and the Receiving Party shall remain solely liable for any non-compliance of such employee or contractor with the terms of this Agreement.

14. Limited Warranty and Disclaimer .

Warranties . MobileIron warrants to Customer that: (i) the Cloud Services (including the Software) shall perform materially in accordance with the Documentation; and (ii) all services delivered hereunder shall be performed in a manner conforming to generally accepted industry standards and practices for similar services. Customer must notify MobileIron of any warranty deficiencies within thirty (30) days from performance of the relevant service in order to receive any warranty remedy. For any breach of the forgoing warranties, Customer’s exclusive remedy shall be for MobileIron to re-perform such deficient Services, provided that if re-performance in compliance with this warranty is not possible or practical, then Customer shall be entitled to (A) a prorata refund of subscription fees paid for such defective services, and (B) terminate the relevant Subscription Term and obtain a refund of the prepaid, unused subscription fees paid by Customer.

Mutual Warranties . Each party represents and warrants that (i) it has the legal power to enter into this Agreement, and (ii) it will not intentionally transmit to the other party or store on the Cloud Services any Malicious Code. If any Malicious Code is transmitted by one party to the other, then such party may remove and return such code to the party which delivered it.

Disclaimer . EXCEPT AS EXPRESSLY PROVIDED HEREIN, NEITHER PARTY MAKES ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND EACH PARTY SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

12. Limitation of Liability . EXCEPT FOR ANY LIABILITY ARISING FROM BREACH OF SECTION 3 (RESTRICTIONS), [* * *] OR ANY INDEMNITY OBLIGATION DESCRIBED HEREIN: (a) IN NO EVENT WILL CUSTOMER OR MOBILEIRON OR MOBILEIRON’S LICENSORS OR SUPPLIERS BE LIABLE FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE DAMAGES HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY OR WHETHER ARISING OUT OF THE USE OF OR INABILITY TO USE CLOUD SERVICES OR OTHERWISE, AND EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (b) IN NO EVENT WILL THE AGGREGATE LIABILITY OF EITHER PARTY OR MOBILEIRON’S LICENSORS OR SUPPLIERS UNDER THIS AGREEMENT (UNDER ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, TORT OR OTHERWISE) EXCEED THE LESSER OF $500,000.00 OR THE FEES PAID AND DUE TO MOBILEIRON (OR ITS AUTHORIZED RESELLER) IN THE PRECEDING TWELVE (12) MONTHS.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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13. General .

a. Language . This Agreement, any disputes hereunder, and all services to be provided hereunder by MobileIron to Customer (if any) shall be conducted and provided in the English language.

b. Third Party Services . From time to time, Cloud Services may provide access to certain third party services ( “Third Party Services” ) at no additional charge to Customer. Customer’s use and/or access to such Third Party Services shall be limited to those uses and access rights permitted by the third party service providers. If a third party provider terminates access to the Third Party Services, then MobileIron will notify Customer of the same, and access to such services will terminate as of the effective date specified by such third party provider. Within thirty (30) days of the notification by MobileIron of the termination of Third Party Services, the Customer may terminate this Agreement for convenience (effective no earlier than the date the service access rights are terminated). Upon such termination, Customer shall be entitled to receive a pro-rata refund of any prepaid, unused Subscription Fees. MobileIron shall have no liability to Customer in connection with any termination of such Third Party Services or the Customer’s use of the Third Party Services. All warranties associated with such services are only those directly provided by the third party service provider to users of its services.

c. Export . Software and Documentation, including technical data, may be subject to U.S. export control laws, including the U.S. Export Administration Act and its associated regulations, and may be subject to export or import regulations in other countries. Customer agrees to comply strictly with all such regulations and acknowledges that it has the responsibility to obtain licenses to export, re-export, or import Software (including Documentation).

d. U.S. Government End User Purchasers . All components of the Software (including the Documentation) qualify as “commercial items,” as that term is defined at Federal Acquisition Regulation (“FAR”) (48 C.F.R.) 2.101, consisting of “commercial computer software” and “commercial computer software documentation” as such terms are used in FAR 12.212. Consistent with FAR 12.212 and DoD FAR Supp. 227.7202-1 through 227.7202-4, and notwithstanding any other FAR or other contractual clause to the contrary in any agreement into which this Agreement may be incorporated, Customer may provide to Government end user or, if this Agreement is direct, Government end user will acquire, the Software (including the Documentation) with only those rights set forth in this Agreement. Use of the Software (including Documentation) constitutes agreement by the Government that the Software (including Documentation) is “commercial computer software” and “commercial computer software documentation,” as relevant, and constitutes acceptance of the rights and restrictions herein.

e. Choice of Law; Venue . This Agreement shall be governed by and construed in accordance with the laws of the State of California, without reference to or application of choice of law rules or principles. The sole and exclusive jurisdiction and venue for actions arising under this Agreement shall be the State and Federal courts in Santa Clara County, California; Customer hereby agrees to service of process in accordance with the rules of such courts. Notwithstanding any choice of law provision or otherwise, the Uniform Computer Information Transactions Act (UCITA) and the United Nations Convention on the international Sale of Goods shall not apply. If any portion hereof is found to be invalid, void or unenforceable, such portion shall be enforceable to the maximum extent permissible, and the remaining provisions of the Agreement shall remain in full force and effect.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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f. Customer Data; Aggregated Anonymous Statistical Data . Customer Data shall be deemed the Confidential Information of Customer and MobileIron agrees that it shall maintain appropriate administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Customer Data. MobileIron shall not transfer, disclose or access Customer Data., except (i) as compelled by law or (ii) as expressly permitted herein or by Customer or (iii) to implement and deliver the features and services associated with the normal use of the Cloud Services and/or to perform its obligations hereunder, including support, or (iv) to help Customer prevent or address service or technical problems. MobileIron (and/or its contractors) may collect aggregated, anonymous, statistical data and information about devices and usage activity provided such data and information does NOT contain any information specifically identifiable to any individual or Customer (“ Aggregated Anonymous Data ”), and MobileIron (and/or its contractors) may use, store, analyze, and disclose such Aggregate Anonymous Data. For clarity, Aggregate Anonymous Data shall only include aggregated data or information which is specifically NOT identifiable to any individual or Customer. Aggregate Anonymous Data shall be owned by MobileIron.

g. Entire Agreement; Modifications . This agreement includes the terms herein and the attached exhibits and any terms incorporated herein by reference and constitutes the entire agreement between the parties with respect to the Cloud Services. Except as expressly provided herein, this Agreement supersedes and cancels all previous written and previous or contemporaneous oral communications, proposals, representations, and agreements relating the subject matter contained herein. This Agreement prevails over any pre-printed terms or other conflicting or additional terms of any purchase order, ordering document, acknowledgement or confirmation or other document issued by Customer, even if signed and returned. Additionally, this Agreement supersedes and cancels any “click wrap” or “click accept” agreement which is available in connection with accessing Cloud Services or otherwise incorporated into Software. Except as expressly provided herein, this Agreement may be amended, or any term or condition set forth herein waived, only by a writing executed by both parties.

h. Illegality . Should any term of this Agreement be declared void or unenforceable by any court of competent jurisdiction, that provision shall be modified, limited or eliminated to the minimum extent necessary and such declaration shall have no effect on the remaining terms hereof, which shall continue in full force and effect.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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i. Waiver . The failure of either party to enforce any rights granted hereunder or to take action against the other party in the event of any breach hereunder shall not be deemed a waiver by that party as to subsequent enforcement of rights or subsequent actions in the event of future breaches.

j. Assignment . This Agreement may not be assigned or transferred without the other party’s prior written consent, provided each party expressly reserves the right to assign this Agreement to a successor in interest of all or substantially all of its business or assets. Any action or conduct in violation of the foregoing shall be void and without effect. MobileIron may delegate any of its obligations hereunder, provided it shall remain fully liable and responsible for its delegates’ actions or inactions in violation of this Agreement. All validly assigned rights and obligations of the parties hereunder shall be binding upon and inure to the benefit of and be enforceable by and against the successors and permitted assigns.

k. Legal Fees . The party prevailing in any dispute under this Agreement shall be entitled to its costs and legal fees.

l. Notice . Any and all notices or other information to be given by one of the parties to the other shall be deemed sufficiently given when sent by certified mail (receipt requested), or by courier, or by hand delivery to the other party to the address set forth in the first paragraph of this Agreement or other such address provided by the parties from time to time. Such notices shall be deemed to have been effective on the first business day following the day of such delivery.

m. Equitable Relief . The parties agree that a material breach of this Agreement adversely affecting MobileIron’s or its licensors’ intellectual property rights in Cloud Services or either party’s Confidential Information may cause irreparable injury to such party for which monetary damages would not be an adequate remedy and the non-breaching party shall be entitled to equitable relief (without a requirement to post a bond) in addition to any remedies it may have hereunder or at law.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

37


Agreement 20100106.054.S.001.A.001

 

n. Basis of the Bargain . Customer acknowledges and agrees that MobileIron has entered into this Agreement in reliance upon the disclaimers of warranty and the limitations of liability set forth herein, that the same reflect an allocation of risk between the parties (including the risk that a contract remedy may fail of its essential purpose and cause consequential loss), and that the same form an essential basis of the bargain between the parties.

[Either the following Signature Block or online click through acceptance]

IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of the Effective Date. MOBILE IRON, INC., a Delaware Corporation, [Customer Formal Company Name], a                      corporation

 

By     By

 

   

 

Signature     Signature

 

   

 

Name (Print)     Name (Print)

 

   

 

Title     Title

815A East Middlefield Road

Mountain View, CA 94043

   

 

 

   

 

Address (principal place of business)     Address (principal place of business)

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

38


Agreement 20100106.054.S.001.A.001

 

E XHIBIT A

Maintenance

I. Service Levels . Subject to the terms herein, MobileIron agrees to (a) use commercially reasonable efforts to make the Cloud Services (excluding the offline Software components) available 24 hours a day, 7 days a week, except for: (i) planned downtime (which MobileIron shall schedule to the extent practicable weekdays 9 pm to 12 am Pacific time or on weekends), or (ii) any unavailability caused by circumstances beyond MobileIron’s reasonable control, including without limitation, acts of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labor problems (other than those involving MobileIron employees), or Internet service provider failures or delays.

II. Maintenance Services .

Subject to the terms herein, MobileIron agrees to provide Customer all updates, upgrades, maintenance releases, bug fixes to the Software, to the extent created and generally released to other MobileIron customers who have purchased a subscription to Cloud Services.

III. Limitations . MobileIron shall be responsible only for correcting errors in the Cloud Services (including Software). Services described herein do not include, and MobileIron shall not be responsible for, matters beyond MobileIron’s reasonable control, or for any failure due to Customer, Customer Affiliates or Customer Representative or their respective equipment or hardware or devices or the network, including failures due to (a) abuse or misuse of Cloud Services (or any component thereof) or (b) use or maintenance of the Cloud Services (or any component thereof) in a manner not conforming to the requirements described in the Documentation or in the Agreement, or (c) use of Software (or any component thereof) on unsupported platform, equipment or hardware or devices or (d) modifications or alterations to the Software by Customer or Customer Representatives. MobileIron does not monitor and makes no representations or warranties regarding data transmissions over the Internet. MobileIron’s obligations stated herein shall apply only to the most current release of the Software and the prior release. If MobileIron agrees to remedy any errors or problems not covered by the terms of this SLA, MobileIron may perform such work at its then-current standard time and material rates.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

39


BLANK PAGE


Amendment 2

20100106.054.S.001.A002 to

Supplement

20100106.054.S.001

Between

Mobile Iron, Inc.

And

AT&T Services, Inc.


Agreement 20100106.054.S.001.A.002

 

Amendment 2 to Supplement 1 to AT&T-Mobile Iron Resale Agreement

This Amendment 2 to Supplement 1, effective on the date when signed by the last Party (“Amendment Effective Date”), hereby amends Supplement 1 (Agreement No. 20100106.054.S.001) (the “Supplement”) to AT&T-Mobile Iron Resale Agreement (Agreement No. 20100106.054.C) (the “Agreement”), by and between Mobile Iron, Inc., a Delaware corporation (“Supplier”), and AT&T Services, Inc., a Delaware corporation (“AT&T”), each of which may be referred to in the singular as a “Party” or in the plural as the “Parties”. All capitalized terms not otherwise defined in this amendment shall have the meanings assigned to them in the Supplement or the Agreement.

RECITALS

 

A. Supplier and AT&T are Parties to a Resale Agreement (No. 20100106.054.C) effective April 22, 2010 (the “Agreement”) under which AT&T is authorized to resell Supplier’s products to AT&T Customers.

 

B. The Parties entered into the Supplement to provide for Supplier’s products sold through AT&T Mobility LLC II or any of its Affiliates pursuant to Orders (“AMA program”).

THEREFORE, AT&T and Supplier agree as follows:

 

1. Section 4.18, Supplier’s EULA, Materials Warranty, and Maintenance Agreement, shall be deleted and replaced as follows:

 

4.18 Supplier’s EULA, Materials Warranty, and Maintenance Agreement

 

a. For purposes of AT&T’s distribution of Supplier’s licensed Material, Supplier’s warranties, and Supplier’s maintenance agreements, Supplier agrees to provide AT&T and Customers with copies of any EULA, any statement of warranty that accompanies Material (“Materials Warranty”), and standard maintenance services agreement (“Maintenance Agreement”) authorized or required by Supplier or its original equipment manufacturers or licensors (the EULA, the Materials Warranty and the Maintenance Agreement are, at times, referred to herein as the “Supplier’s Material”). For reference, a copy of the current version of the EULA is attached hereto as Appendix R-1, a copy of the current version of the Materials Warranty is attached hereto as Appendix R-2, and a copy of the Maintenance Agreement is attached hereto as Appendix R-3. Supplier shall also maintain copies of Supplier’s Material on the World Wide Web accessible by AT&T and AT&T’s existing or potential Customers, shall maintain a web link to enable AT&T and AT&T’s existing or potential Customers to access Supplier’s Material via the Internet, shall make commercially reasonable efforts to maintain the same web link for the term of this Agreement, and shall provide AT&T with that link upon execution of this Agreement. [* * *]

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

2


Agreement 20100106.054.S.001.A.002

 

 

b. Supplier further agrees that it will be Supplier’s responsibility to include a copy of Supplier’s Material that it generally includes with its Materials, when the Materials are shipped or Software is delivered electronically to AT&T’s Customer, together with instructions directing the AT&T Customer:

 

  1. To read the EULA prior to opening the Software package (if shipped) or accepting electronic delivery of the Software.

 

  2. That the breaking of the seal of the software package or acceptance of electronically delivered software constitutes agreement with and acceptance of the terms and conditions of the EULA.

 

c. Except as set forth in sub-section (g) below, AT&T will not be a party to any such EULA, Maintenance Agreement, nor to any Materials Warranty, and the obligations of all such Supplier’s Material shall flow directly from Supplier to AT&T’s Customer. AT&T will have no obligations with respect to the licensing of Software or to the warranting of any Materials or Services, other than as may be expressly set forth in this Section. However, AT&T and not Supplier shall invoice Customer for any payments that may become due from Customer, and AT&T and not Supplier shall collect and receive payments from AT&T’s Customer on account of any such invoice. Any other obligations as set forth in Supplier’s Material will be strictly between Supplier and AT&T’s Customer.

 

d. Except as AT&T’s Customer may otherwise agree through its acceptance of the terms of Supplier’s Material (including without limitation acceptance thereof by a Government Customer through any of sub-sections (g)(i), (ii), or (iii)), Supplier’s warranty and the rights of AT&T under the Sections entitled “Infringement,” and “Warranty,” shall hereby be deemed to also be given for the benefit of AT&T’s Customers, and AT&T may disclose the provisions of such Sections to its Customers. If there is a conflict between the terms of the Supplier’s Material and the preceding sentence, the terms of Supplier’s Material control.

 

e. Supplier shall indemnify, hold harmless, and defend AT&T and other indemnified parties harmless from and against Loss in connection with, arising out of, or resulting from any Claim, as provided in the Sections entitled “Indemnity” and “Infringement”.

 

f. AT&T agrees to promptly notify Supplier of any Claim and cooperate with Supplier, upon request and at Supplier’s expense, as provided in the Section entitled “Indemnity”.

 

g. Supplier acknowledges and agrees that certain of AT&T’s Customers that are State, Federal, local and municipal agencies, departments, political subdivisions and related entities or WSCA Customers purchasing pursuant to government contracts (collectively, “Government Customers”) require certain different treatment with respect to the issues dealt with in this Section. Supplier hereby agrees that the terms and conditions in this sub-section (g) apply to such Government Customers, and that all of this Section continues to apply to such Government Customers except as expressly modified by this sub-section (g). Specifically, Supplier acknowledges that certain Government Customers insist on contracting directly and solely with AT&T, and may refuse to enter into contracts with Supplier or otherwise deal directly with Supplier for Tier I support and maintenance. In order to have such Government Customers agree to the EULA, Supplier hereby agrees that AT&T may take any of the following actions with respect to the EULA when responding to a request for proposal or request for information or otherwise contracting with Government Customers:

 

  i. have the Government Customer accept Supplier’s EULA through the web link referenced in sub-section (a) above, or Supplier’s other, standard acceptance methods in place at that time;

 

  ii. have the Government Customer agree to a version of Supplier’s EULA, a true and correct copy of which is attached hereto in Appendix R-1;

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

3


Agreement 20100106.054.S.001.A.002

 

 

  iii. in the event that neither sub-section (g)(i) nor sub-section (g)(ii) is acceptable to the Government Customer, have the Government Customer agree to a sub-license of the EULA from AT&T; or

 

  iv. in the event that none of sub-section (g)(i) through sub-section (g)(iii) is acceptable to the Government Customer, Supplier and AT&T may mutually agree in writing, as part of any agreement by Supplier under Section 3.15(c), that certain terms and conditions may apply in addition to or, by express agreement, instead of, the EULA (“Government Customer Flow Downs”).

(For clarity, in sub-sections (g)(i) and (ii), the Government Customer will be agreeing to the terms of the EULA directly with Supplier, and AT&T will not be a party to that EULA.)

Pursuant to sub-section (g)(iii), Supplier hereby grants AT&T a limited, nonexclusive, royalty-free, license to the Software, during the term of this Agreement, only for the purpose of allowing and only to the extent necessary to allow AT&T to sub-license the Software to AT&T’s Government Customers on whose behalf AT&T has purchased licenses to the Software under this Agreement, under the EULA, for the term and territory and in the quantities and types licensed. Such sub-licenses may be perpetual if that is what was purchased, and shall survive any termination or expiration of this Agreement in accordance with the terms of the EULA. In the event of any uncured material breach of the EULA by such Government Customer, AT&T shall cooperate with Supplier in exercising Supplier’s termination rights under the EULA. For purposes of clarification, the Parties intent is that the right to sublicense granted by Supplier to AT&T be broad enough so that AT&T may grant the Government Customer the license that Supplier would have granted such Government Customer (had the Government Customer been willing to receive a license directly from Supplier), and that no termination of this Agreement leave AT&T having granted more rights to such Government Customer under this sub-section (g) than it had the right to sublicense hereunder. AT&T may represent and warrant to such Government Customers that it has the right to grant such sub-license. AT&T shall only be a party to the EULA for the limited purposes set forth in this paragraph.

In addition, with respect to Government Customers, Supplier hereby agrees that (A) the Materials Warranty and Maintenance Agreement flow directly to AT&T; (B) AT&T may pass through the Materials Warranty and Maintenance Agreement to its Government Customers to the fullest extent allowed by applicable law; (C) the Government Customers are intended third-party beneficiaries of the Materials Warranty and Maintenance Agreement; and (D) Supplier will fully cooperate with and assist AT&T in fulfilling any and all Supplier obligations under the Materials Warranty and Maintenance Agreement for the benefit of such Government Customers.

The terms and conditions of Agreement No. 20100106.054.C in all other respects remain unmodified and in full force and effect.

Original signature transmitted and received via facsimile or other electronic transmission of a scanned document, (e.g., .pdf or similar format) are true and valid signatures for all purposes

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

4


Agreement 20100106.054.S.001.A.002

 

hereunder and shall bind the Parties to the same extent as that of an original signature. This Amendment may be executed in multiple counterparts, each of which shall be deemed to constitute an original but all of which together shall constitute only one document.

AGREE TO by:

 

Mobile Iron, Inc.     AT&T Services, Inc.
By:  

/s/ Robert B. Tinker

    By:  

/s/ Anthony Cohen

Printed Name:  

Robert B. Tinker

    Printed Name:  

Anthony Cohen

Title:  

CEO

    Title:  

Senior Contract Manager

Date:  

Aug. 18, 2011

    Date:  

August 16, 2011

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

5


BLANK PAGE


Amendment 3

20100106.054.S.001.A003 to

Supplement

20100106.054.S.001

Between

Mobile Iron, Inc.

And

AT&T Services, Inc.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.


Agreement 20100106.054.S.001.A.003

 

Amendment 3 to Supplement 1 to AT&T-Mobile Iron Resale Agreement

This Amendment 3 to Supplement 1, effective on the date when signed by the last Party (“Amendment Effective Date”), hereby amends Supplement 1 (Agreement No. 20100106.054.S.001) (the “Supplement”) to AT&T-Mobile Iron Resale Agreement effective April 22, 2010, as previously amended (Agreement No. 20100106.054.C) (the “Agreement”), by and between Mobile Iron, Inc., a Delaware corporation (“Supplier”), and AT&T Services, Inc., a Delaware corporation (“AT&T”), each of which may be referred to in the singular as a “Party” or in the plural as the “Parties”. All capitalized terms not otherwise defined in this amendment shall have the meanings assigned to them in the Supplement or the Agreement.

RECITALS

 

A. Supplier and AT&T are Parties to the Agreement under which AT&T is authorized to resell Supplier’s products to AT&T Customers.

 

B. The Parties entered into the Supplement to provide for certain Supplier’s products to be sold to Customers through AT&T Mobility LLC II or any of its Affiliates pursuant to Orders (“AMA program”).

 

C. The Parties wish to amend the Supplement to expand the scope of the Supplement to enable AT&T to sell to Customers MobileIron VSP from AT&T - Managed Hosted MDM Solution through the AMA program.

THEREFORE, AT&T and Supplier agree as follows:

 

1. Section 1.2.a shall be deleted and replaced as follows:

 

  a.

Subject to the terms and conditions of this Agreement and in conformance with Orders submitted by AT&T, Supplier shall: provide to AT&T (i) the Material and Services for resale and distribution and (ii) with respect to the Solution (as defined below), a license (as provided in Section 4.26 below) to Supplier’s rights in the Material and Services sufficient to enable AT&T to host, market, [* * *], manage, support, distribute, resell and/or sublicense the Material to Customers in connection with the provision of the Solution and associated Services; in either case only on behalf of and to Customers in the United States of America (“Territory”) (subject to Customers’ written acceptance of the Supplier’s End User License Agreement, setting forth the warranties associated with the Material). Where agreed pursuant to Section 4.17, as a subcontractor to AT&T, Supplier shall provide Services (other than Maintenance Services) described in a Statement of Work for Subcontracted Services, for the benefit of Customers in the Territory. All sales of Material and Services to AT&T for resale, provision of Services to AT&T, licenses of Materials to AT&T for the Solution, and authorization to distribute licensed Material and Supplier’s EULA, warranty, and maintenance agreements, shall be subject to the terms and conditions of /his Agreement and shall be done pursuant to and in conformance with Orders submitted by AT&T. Prices to AT&T are the prices listed in Appendix B, if any,

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

2


Agreement 20100106.054.S.001.A.003

 

  minus the appropriate discount, as shown in Appendix B1, if any, or prices established pursuant to firm prices to AT&T which are quoted to AT&T by Supplier in writing in response to requests for pricing for such Material and Services or in connection with a Statement of Work attached to or set forth in an Order, whichever is relevant.

 

2. Section 2.19, Material, shall be deleted and replaced as follows:

2.19 Material

Material ” means the products and equipment listed in Appendix A which may be ordered hereunder, including apparatus, components, tools, supplies, Documentation, and hardware which may include system programs (such as operating systems, compilers and utilities that interact with and manage the Material) associated with such Material (sometimes referred to as firmware), or Software, purchased or licensed hereunder by AT&T from Supplier and includes third party material provided or furnished by Supplier under an accepted Order. Material shall be deemed to include any replacement parts which are provided or finished by Supplier to AT&T under an accepted Order.

Without limiting the foregoing, “Material” includes a unit of Supplier’s commercial Software and related user documentation described and identified in Appendix A and any monitoring tools or third party material incorporated or included therein. Material also includes Supplier Ancillary Materials, unless otherwise specified herein.

 

3. Section 2.43, Supplier Ancillary Materials, shall be added as follows:

2.43. Supplier Ancillary Materials

Supplier Ancillary Materials ” means the software, tools, documentation, and technology that Supplier owns or has the right to license listed in Appendix FF, together with associated know-how, inventions and any other intellectual property rights, which Supplier uses to deliver services in connection with the Solution to its customers including, but not limited to, hosting, [* * *], management, monitoring, training, and related support services, and any improvements, modifications or derivatives of all of the foregoing, but excludes Supplier’s commercially available Material and related user documentation. If Supplier identifies any such software, tools, documentation, or technology that Supplier uses to deliver services in connection with the Solution to Supplier’s customers, but Supplier does not own or have a right to license, then Supplier shall promptly notify AT&T in writing. For the avoidance of doubt, “Supplier Ancillary Materials” includes Supplier’s current knowledge base and additional knowledge that Supplier may develop throughout the term of the Agreement for trouble ticket resolution, known issues list and any work-arounds. [* * *]

 

4. Section 2.44, MobileIron VSP from AT&T - Managed Hosted MDM Solution, shall be added as follows:

 

  2.44 “MobileIron VSP from AT&T - Managed Hosted MDM Solution”

MobileIron VSP from AT&T - Managed Hosted MDM Solution ” (hereinafter, the “ Solution ”) generally means an overall solution offered by AT&T to Customers, in which AT&T i) distributes some or all of the Material to Customers, ii) hosts and/or manages the Material provided as part of the Solution, iii) provides installation, configuration and training services, and iv) provides tier 1, tier 2 and tier 3 support for the Solution.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

3


Agreement 20100106.054.S.001.A.003

 

 

5. [* * *]

[* * *]

 

6. Section 4.24, Set-vice Level Agreements, shall hereby be renamed Service Level Agreements for Connected Cloud. Text in the section shall remain unchanged.

 

7. Section 4.25, Service Level Agreements for the Solution, is hereby added as follows:

4.25. Service Level Agreements for the Solution

I. Service Levels. Supplier shall provide AT&T the service levels for Supplier’s technical support for the Solution set forth in Appendix DD to this Agreement.

II. Maintenance Services. Subject to the terms herein, Supplier agrees to provide AT&T free of charge, for provision to AT&T’s Customers as part of the Solution, all updates, upgrades, maintenance releases, bug fixes to the Software, to the extent created and generally released to other Supplier customers. Supplier further agrees to provide AT&T the maintenance services specified in Appendix DD.

III. Issue Reporting.

As further detailed in Appendix DD, AT&T may report outages, suspected errors or malfunctions of the Solution to Supplier via e-mail or Supplier’s bug tracking system, and cooperate with Supplier in its bug investigation by phone, email, and through Supplier’s bug tracking system. Supplier will provide AT&T with a trouble ticket number that AT&T will use to track the status of any error or malfunction in the Solution. Supplier shall issue credentials to select AT&T personnel (as requested by AT&T) that allow those personnel to open trouble tickets. AT&T shall take the appropriate measures to insure that AT&T personnel are trained in the Solution prior to requesting trouble ticket credentials.

 

8. Section 4.26, Grant of Rights, is hereby added as follows:

4.26 Grant of Rights

Subject to the terms and conditions of this Agreement, Supplier hereby grants to AT&T a worldwide non-exclusive, non-sublicensable (except to Customers as provided below or to AT&T Subcontractors as provided below), nontransferable (except as set forth in this Agreement), fully paid up and royalty free (except subject to payment, for each Customer, of the amounts specified in Appendix B of this Agreement) right, during the term of this Agreement, as reasonably necessary in connection with providing the Solution to Customers [* * *], to use, install, configure, support, and display, and to exercise other rights (i) with regard to the Material as follows: (a) distribute, resell and sublicense the Material, as provided herein, to Customers who have entered into the EULA; (b) make and use (and to permit AT&T Subcontractors (as defined below) to make and use) an unlimited number of copies to provide associated services to Customers of the Solution; (c) configure and/or modify, and to permit AT&T subcontractors listed

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

4


Agreement 20100106.054.S.001.A.003

 

on Appendix EE or approved in writing by Supplier, which approval shall not be unreasonably withheld (“AT&T Subcontractors”), to do the same; and (d) use (and to permit AT&T Subcontractors to use) to support development, hosting, testing and laboratory use of the Material; and (ii) with regard to the Supplier Ancillary Materials, the rights to reproduce and use in connection with all of the aforementioned activities, and to permit AT&T Subcontractors to do the same. The foregoing license includes the rights to use and copy the Material and modify the Material (other than Materials that are Software) to create, modify and distribute documentation (e.g., training, support, and the like) for internal use or by Customers, and to permit AT&T Subcontractors to do the same. The foregoing license also includes the right to conduct free demonstrations and trials (not to exceed [* * *] without Supplier’s approval) of the Solution, and to permit AT&T Subcontractors to do so, at no cost to AT&T provided that a trial Customer enters into a EULA. For the avoidance of doubt, a ‘trial” may include, without limitation, the temporary delivery of Material to Customers and their end-users for demonstration, testing or trial. [* * *] AT&T shall require its Subcontractors to comply with all of the applicable restrictions on use of the Material. No licenses are granted by Supplier except as expressly set forth herein, whether by implication, estoppel, or otherwise.

 

9. Section 4.27, Additional License Terms, is hereby added as follows:

4.27 Additional License Terms

The following additional terms apply with respect to Materials and Supplier Ancillary Materials licensed pursuant to Section 4.26 (collectively, “Licensed Materials”):

All Licensed Materials shall be the Information of Supplier under Section 3.17 of the Agreement. The reservation of rights and the restrictions contained in section 3.33.B applicable to Standard Software shall also apply to Supplier Ancillary Materials. If the Licensed Materials make available cellular tower identification information with associate latitude and longitude location information, AT&T agrees that it will not use such latitude and longitude location information to create a latitude/longitude lookup database for cellular towers.

SOLELY WITH RESPECT TO SUPPLIER’S LICENSORS, EXCEPT FOR THOSE WARRANTIES WHICH MAY BE EXPRESSLY PASSED THROUGH TO AT&T, SUPPLIER’S LICENSORS MADE NO WARRANTY TO AT&T IN CONNECTION WITH THE LICENSED MATERIALS, AND HEREBY DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. IN NO EVENT SHALL SUPPLIER’S LICENSORS BE LIABLE TO AT&T FOR ANY DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE LICENSED MATERIALS. THIS IS IN NO WAY INTENDED TO DILUTE SUPPLIER’S WARRANTIES OR LIABILITY TO AT&T.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

5


Agreement 20100106.054.S.001.A.003

 

AT&T acknowledges and consents to the following, notwithstanding anything else in the Agreement: in order to perform to its specifications, the Licensed Materials regularly communicate with Supplier hardware/software/servers during the normal course of operation. To the extent Supplier gains access to any personally identifiable information about AT&T or its Customers or their end users in connection with such communications (“Identifiable Information”), Supplier agrees that it (and/or its contractors) will not ever share such Identifiable Information with other third parties except (i) where pre-approved by AT&T or Customer, as applicable, (ii) as required by law, or (iii) to its contractors under obligations of confidentiality as required to support AT&T or the Customer and maintain the Licensed Materials. AT&T agrees that, to the extent permitted by applicable law, Supplier and/or Supplier’s contractors may also collect aggregated anonymous information about device and usage activity (“Aggregated Anonymous Data”) and use, store, analyze, and disclose such Aggregate Anonymous Data to diagnose problems, improve its products or offerings, provide services, and to conduct product marketing, research and development activities. Aggregate Anonymous Data shall only include data or information which is NOT specifically identifiable to AT&T or its Customers or their end users. AT&T understands and agrees that such Aggregate Anonymous Data shall be owned by Supplier and Supplier shall not be restricted from using or disclosing such Aggregate Anonymous Data in any way.

Third Party Code. Licensed Materials utilize and/or interface with other third party material, including open source libraries/components/applications/user interface/utilities (collectively referred to as “Third Party Code”); to the extent applicable, use of Third Party Code shall be subject to the notices/disclaimers/requirements of such Third Party Code provided to AT&T as a part of Documentation.

Third Party Services. Any third party services accessed through the Licensed Materials (collectively “Third Party Services”) are made available to AT&T and its Customers subject to the terms of Supplier’s support and maintenance services agreement and use and access to such Third Party Services by or on behalf of Customers requires a current Supplier support and maintenance agreement and shall be subject to payment by such Customers of Supplier’s then current Support and Maintenance terms.

Export. Licensed Materials, including technical data, may be subject to U.S. export control laws, including the U.S. Export Administration Act and its associated regulations, and may be subject to export or import regulations in other countries. In the event AT&T exports the Licensed Materials, it will do so in compliance with applicable export laws.

 

10. Appendix A to the Supplement is hereby deleted and replaced as attached hereto.

 

11. Appendix B to the Supplement is hereby deleted and replaced as attached hereto.

 

12. Appendix DD is hereby added to the Supplement as attached hereto.

 

13. Appendix EE is hereby added to the Supplement as attached hereto.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

6


Agreement 20100106.054.S.001.A.003

 

 

14. Appendix FF is hereby added to the Supplement as attached hereto.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

7


Agreement 20100106.054.S.001.A.003

 

The terms and conditions of Agreement No. 20100106.054.C in all other respects remain unmodified and in full force and effect.

Original signature transmitted and received via facsimile or other electronic transmission of a scanned document, (e.g., .pdf or similar format) are true and valid signatures for all purposes hereunder and shall bind the Parties to the same extent as that of an original signature. This Amendment may be executed in multiple counterparts, each of which shall be deemed to constitute an original but all of which together shall constitute only one document.

AGREE TO by:

 

Mobile Iron, Inc.     AT&T Services, Inc.
By:  

/s/ Michael Morrissey

    By:  

/s/ Anthony Cohen

Printed Name:  

Michael Morrissey

    Printed Name:  

Anthony Cohen

Printed Title:  

VP, Legal

    Title:  

Senior Contract Manager

Date:  

December 14, 2011

    Date:  

December 14, 2011

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

8


Agreement 20100106.054.S.001.A.003

 

Appendix A, Description of Supplier’s Material and/or Services, is hereby amended to include:

Appendix A - Description of Supplier’s Material and/or Services

Description of Supplier’s Material and/or Services for the Solution

The Mobile Iron Virtual Smartphone Platform ( VSP ) is a data-driven smartphone management platform software solution used by corporate enterprises, consisting of the products listed below in this Appendix. Mobile Iron VSP allows enterprise customers to manage, provision, and secure supported smartphones and smartdevices (phones and tablets) and also provides visibility and control of content and usage of a supported smartdevice that is deployed in the enterprise.

The Mobile Iron Virtual Smartphone Platform consists of the following key components:

 

  1. A software client that runs on smartphones and smartdevices, and communicates back to the Supplier (VSP) server and consists of three different versions. The subscription service includes a client per device, support and upgrades:

 

  a) MobileIron VSP from AT&T - Managed Hosted MDM Solution (for supported OS’s)

 

  b) MobileIron Advanced Management (for supported OS’s)

 

  2. The MobileIron Virtual Smartphone Platform software interfaces with an enterprise network and provides central control and management for enterprise’s supported smart devices and acts as a proxy between clients and the email infrastructure.

 

  3. MobileIron Sentry software provides tools to gain visibility over devices connecting, to prohibit unauthorized devices from gaining access to ActiveSync, and to block devices that do not meet MDM compliance from connecting to corporate e-mail.

 

  4. Customer is the license holder of the Material being licensed to provide the Solution.

AT&T Implementation of MobileIron VSP

 

  1. MobileIron VSP from AT&T - Managed Hosted MDM Solution will include all the MobileIron software components and feature functionality made generally commercially available by Supplier as part of its Virtual Smartphone Platform or Sentry or Connector.

 

  2. MobileIron VSP from AT&T - Managed Hosted MDM Solution is a Mobile Device Management (MDM) solution that is provided as a hosted software service and is available on a subscription basis. The service is comprised of software that is loaded on servers in a secure data center, and maintained by IT personnel. MobileIron VSP from AT&T - Managed Hosted MDM Solution can be accessed by users via the Internet through the use of a secure web browser.

 

  3. MobileIron VSP from AT&T - Managed Hosted MDM Solution Subscription clients reside on the mobile device and communicate back to a hosted MobileIron Smartphone Virtual Appliance. [* * *] (Refer to MSS / ISD / MI Engagement doc).

 

  4. MobileIron Sentry Virtual Appliance is included for managing access and control for ActiveSync connectivity for devices under management.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

9


Agreement 20100106.054.S.001.A.003

 

Appendix B is amended to include the following:

Appendix B Supplier’s Price(s)

 

Description

   AT&T Cost  

MobileIron VSP from AT&T - Managed Hosted MDM Solution Subscription (per month per device registered with and/or managed by all or any portion of the Solution (“device license”))

     [* * *]   

Notes:

 

1) Supplier prices to AT&T will be pro-rated to AT&T based on the actual start and stop date for the Solution to each Customer.

 

2) MobileIron VSP from AT&T - Managed Hosted MDM Solution subscriptions shall be offered in no less than [* * *] per Customer unless agreed to in writing by both. Supplier and AT&T.

 

3) AT&T will cooperate with Supplier in monitoring the number of device licenses of the Solution for each Customer and insure proper billing is completed.

 

4) Supplier’s maintenance and support to AT&T and the maintenance which AT&T passes through to Customers is included in the [* * *] subscription.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

10


Agreement 20100106.054.S.001.A.003

 

Appendix DD, Supplier Technical Support for the Solution, is added to the Supplement as follows:

Appendix DD - Supplier Technical Support for the Solution

Purpose:

The following document outlines the technical support escalation and engagement approach to be used between Supplier and AT&T technical resources for the Solution, This document outlines the following:

 

    Technical Support Summary

 

    AT&T and Supplier Expectations

 

    How to raise tickets/issues with Supplier Technical Support

 

    Lifecycle of a Ticket

 

    Ticket Escalation Processes

 

    Change Management

 

    Test Environment Access

 

    Supplier Support SLAs (Severity 1 through Severity 4)

 

    AT&T Technical Support Training Overview

 

    Tips on Working with Supplier Technical Support

Technical Support Summary:

The technical support delivery model for Supplier and AT&T-led business initiatives is a collaborative effort, where Supplier and AT&T work together to respond to, and address customer needs and is based on a help desk to help desk support model. Whether these are implementation related questions, or product issues or escalations, Customers often require assistance to help address technical challenges they experience with Supplier.

The collaborative relationship between Supplier and AT&T allows for AT&T to remain the primary resource interacting with the end-customer, but also provides AT&T with expert product guidance and assistance from the Supplier technical support staff where needed.

The following outlines the roles and responsibilities for both AT&T and Supplier, and provides an overview of how the two organizations will work together to resolve customer issues. Supplier and AT&T agree to revisit the overall approach outlined in this document quarterly or upon request as business needs dictate to review the following:

 

    Service Level Objectives are being met,

 

    Review Root Cause Analysis, and

 

    Address any support gaps or areas of improvement.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

11


Agreement 20100106.054.S.001.A.003

 

Expectations of AT&T:

Given the current go-to-market strategy with AT&T hosted offering, AT&T will serve as the front-line (aka Tier 1 and Tier 2) support organization for all of AT&T’s direct Customers. If there are issues or concerns raised by the Customer, the first response and remediation efforts will come from the AT&T team, In this model, we expect AT&T resources to perform the following:

 

    Receive and log initial issues, cases, and concerns from the Customer

 

    Perform initial case remediation and troubleshooting steps, including but not limited to:

 

    Basic product troubleshooting

 

    End-user registration validation

 

    Collection of step-by-step details to re-create the issue

 

    Attempt to re-create or troubleshoot issues given Customer input

 

    Resolution of cases and escalations (if possible) prior to escalation to Supplier

 

    Collection of version information, device information, logs or other diagnostic information for escalation to Supplier Support for those cases that cannot be resolved by AT&T.

 

    Coordinate all communication and correspondence with the end-customer resource

 

    Submit formal case(s) via Supplier web portal ticket system, email or phone hotline.

 

    Manage information exchange to Supplier support organization for Advanced Tier 3 support cases.

 

    Receive AT&T Customer acceptance and close tickets since AT&T owns the Customer relationship.

Expectations of Supplier:

For all issues that are raised to Supplier for assistance, Supplier resources will engage with AT&T resources to resolve the issue as quickly as possible. In this model we expect Supplier support resources to support application operation uptime, product functionality and help desk issues by performing the following:

 

    Provide issue resolution and troubleshooting guidance to AT&T resources

 

    Conduct advanced problem investigation, system diagnostics, and log analysis

 

    Coordinate escalations to Supplier engineering resources for expert analysis and troubleshooting

 

    Provide rapid-response to AT&T resources, including case updates and overall status of issues

 

    Specific to Supplier’s software, share root-cause preliminary analysis and case resolution results and explanation details to AT&T within a [* * *] period from the time of resolution for Severity 1 and Severity 2 incidents and [* * *] period for Severity 3 and Severity 4. A final root cause shall be provided within [* * *] from the time of resolution if root-cause is specific to Supplier Software.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

12


Agreement 20100106.054.S.001.A.003

 

Additionally, all customers who purchase technical support from AT&T are entitled to receive the following software upgrades and updates per Supplier Support and Maintenance agreement:

 

    Software Maintenance, including Software Error Correction and Bug Fixes. Supplier will provide the AT&T access to all generally available software updates and software upgrades that are released during the maintenance term free of charge.

Supplier will provide AT&T secure internet access to Supplier’s customer support site which will include support documentation and a Software repository that includes the latest revisions of Suppliers software Solution.

Supplier shall provide AT&T connectivity between AT&T and Supplier’s gateway to provide throughput capacity as well as reliability of service and support provided by Supplier to AT&T.

Supplier must provide the following contact & process information:

 

    Method of Procedure (MOP) information if applicable

 

    SLAs as described herein

Supplier must provide the following for each supported device and/or product:

 

    Troubleshooting information

 

    Top 20 issues and resolutions

 

    Other known issues and resolutions

 

    Error codes with definitions and suggested solutions

 

    Simulators or emulators (if applicable)

 

    Scenario based troubleshooting and defined escalation paths

Supplier must provide access to knowledge data base and support documents used by the Supplier.

How to raise tickets/issues with Supplier Technical Support:

Self Service Support Portal

 

    A separate indicator or field needs to be set up for creating a ticket the Solution.

 

    Supplier web-based support ticket system allows for AT&T resources to submit cases online, track case status, and access Supplier knowledgebase.

 

    New case alerts are delivered to the support team and routed according to severity of issue.

 

    AT&T can access Supplier support portal at the following URL: https://support.mobileiron.com .

 

    Supplier shall create individual user accounts for all AT&T technical resources who require the ability to search Supplier knowledge base and/or submit new tickets to Supplier system for escalation.

 

    The portal is monitored 7x24x365 by Supplier technical support personnel.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

13


Agreement 20100106.054.S.001.A.003

 

Support Email

 

    AT&T may submit tickets directly to a dedicated support email alias created for AT&T. The dedicated email alias is [* * *].

 

    Supplier shall create a separate indicator for the email alias to support inquiries concerning the Solution.

 

    This email alias is dedicated to AT&T to ensure the cases are routed to the appropriate queues within Supplier for proper follow up.

 

    AT&T cart either send emails directly to this address, or configure their internal ticket system (Remedy) to notify Supplier via a SMTP message sent to that address if that is their preferred method.

 

    E-mail support should be used for general inquiries and questions. It is not recommended for priority cases.

1-877-Number

 

    Supplier will provide a separate indicator within the ticketing system for the Solution.

 

    For urgent issues, Supplier has a toll-free 877-number (877-819-3452) that can be used to contact tech support staff during normal business hours (6am to 6pm Pacific Time), and extended technical support team during off-hours. Calls received after hours will be handled by Supplier 24 x 7 tech support team. lf AT&T needs assistance with an issue, AT&T will contact the support team at the toll free number and the Supplier technical support staff will assist as required.

The following is the information to be submitted by AT&T where applicable when opening a ticket with Supplier:

 

    VSP Version and Fully Qualified Domain Name (FQDN)

 

    Sentry version and FQDN

 

    Exchange version

 

    Device models and operating system

 

    Supplier client software version

 

    Screenshots of errors or issues

 

    Steps taken to create issue

 

    Ticket urgency

 

    Description of affected functionality

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

14


Agreement 20100106.054.S.001.A.003

 

 

Web Portal

  

E-mail Support

  

Phone Support

LOGO

  

LOGO

  

LOGO

http://support.mobileiron.com

 

•   Open cases though MobileIron self-service web portal, including severity

 

•   Recommend method for submitting cases

  

[* * *]

 

•   Used for general inquiries and questions

 

•   Not recommended for priority cases (web portal or phone recommended)

 

•   Issues received by entire MobileIron Support Team

  

US: 1.877.819.3452

 

•   Used for issue reporting and critical assistance

 

•   877 Number Provides Access to Tech Support Specialist Team in US

 

•   Call-answering service on standby for call overflow

Lifecycle of a Ticket:

AT&T shall establish the severity level of each ticket that it submits to Supplier at the time of submission. Following Supplier’s acknowledgement of a ticket, if Supplier reasonably believes that the severity level noted by AT&T is inconsistent with the circumstances, then Supplier may request that AT&T change the severity level and Supplier support team and AT&T will mutually review, discuss and assess the Severity level and priority/urgency. If AT&T determines, in its reasonable sole discretion, that there is a sound basis to change the severity level, then AT&T shall re-establish the level. A support ticket shall be managed by Supplier team based on priority/ urgency attributed to the ticket.

Additionally, once a ticket is created in Supplier support system, it can be viewed and updated by either the Supplier or AT&T technical team. Once a ticket has been created in Supplier’s technical support system, all email exchanges between Supplier’s technical support and AT&T technical support for that ticket will be tracked via Supplier system. This streamlines the communication approach and ensures all communication and correspondence between Supplier and AT&T is tracked within the ticket history.

An additional benefit of using the Supplier support portal is getting access to Supplier’s knowledgebase, which contains extensive articles and troubleshooting tips to help accelerate ticket and case resolution times. In many cases, AT&T resources may proactively find solutions to questions or escalations in Supplier’s knowledgebase without having to engage Supplier technical support resources.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

15


Agreement 20100106.054.S.001.A.003

 

Ticket Escalation Process:

Severity 1 tickets (system outages and other critical escalations) are treated with the highest priority. Supplier SLA is outlined in more detail in the table below. For those tickets that are submitted via the formal process outlined above, but are not addressed within the timeframes designated in the matrix below, the AT&T technical support organization may escalate to resources identified in the following table:

 

Severity

  

Ticket Escalation Stat-us

  

Resource and Contact Information

Severity 1 (Critical)    [* * *]    [* * *]
   [* * *]    [* * *]
Severity 2 (High)    [* * *]    [* * *]
   [* * *]    [* * *]

Resource and contact information may be changed upon five (5) days written notice from Supplier to AT&T.

Tickets are naturally escalated after a pre-set amount of time by Supplier ticket system.

 

    Critical Priority tickets are escalated to the attention of the [* * *] within [* * *] they have not be assigned or responded to.

 

    High Priority tickets are escalated to the attention of the [* * *] within [* * *] have not be assigned or responded to.

Change Management

Supplier will periodically upgrade software in order to provide new functionality associated with new releases or resolve any known issues bugs. Supplier shall notify AT&T at [* * *] and [* * *] of any planned releases or upgrades to the software. Notification of any planned major releases or new functionality shall be provided at least [* * *] in advance prior to release. The following information shall be provided by Supplier to AT&T prior to release:

 

    Release Notes and Documentation (must be provided [* * *] prior to planned release)

 

    Training

 

    Access to software for internal AT&T testing purposes

For any routine maintenance releases that do not include any major new features or new functionality (e.g. bug fixes), Supplier shall notify AT&T at least [* * *] in advance prior to availability.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

16


Agreement 20100106.054.S.001.A.003

 

The following information shall be provided by Supplier to AT&T prior to availability:

 

    Release notes and Documentation (must be provided [* * *] prior to planned availability)

 

    Access to software for internal AT&T testing purposes

Supplier will provide AT&T with Supplier’s use cases and any related test results and bug list for all major and minor releases, changes in production and updates that are necessary for deployment in AT&T’s network. Additionally, AT&T will require support for any issues or bugs identified during AT&T’s test cycles. The escalation procedure to support resolution of such issues or bugs will be identical to the support process defined for in-production trouble management. The severity levels for such issues will also be identical to those used for in-production issues identified in this document. However, it may be necessary to identify additional technical/ development resources for initial contact and transfer of issue details to Supplier.

Supplier Support SLA:

Supplier’s technical support offering provides the following response times (SLA’s) based on the severity of the submitted issue:

Response times for Severity 1, Severity 2, Severity 3 and Severity 4 should be according to the table below.

 

    

Definition

  

Initial
Response
Time

  

Status
Update
Frequency

Severity I   

Critical Business Impact

Severity I is a catastrophic production problem which may severely impact Customer’s production systems, i.e. “Service is Down” or product is completely inoperative, a condition severely impacting a production environment and no procedural workaround exists.

   [* * *]    [* * *]
Severity 2   

Significant Business Impact

Severity 2 is a high-impact business condition possibly endangering a production environment. The Software may operate in a severely restricted/reduced capacity. The situation is causing significant impact to portions of Customer’s business operating and productivity. The system is exposed to potential loss or interruption of service.

   [* * *]    [* * *]
Severity 3   

Some Business Impact

 

Severity 3 is a medium to low-impact problem which involves partial non-critical functionality loss. One that impairs some operations, but allows the client to continue

   [* * *]    [* * *]

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

17


Agreement 20100106.054.S.001.A.003

 

   to function. This may be a minor issue with limited loss or no loss of functionality or impact to the Customer’s operation and issues in which there is a circumvention or workaround available for the avoidance of the problem by the end user. This includes documentation errors.      
Severity 4   

Minimal Business Impact

 

Severity 4 is a minor problem that does not affect the Software function or a general usage question or recommendation for a future product enhancement or modification. There is no material impact on quality, performance or functionality of product question.

   [* * *]    [* * *]

Initial Response Time is for Acknowledgement of Issue, Not Necessarily Resolution

Training:

Supplier shall provide technical training on the software to AT&T technical support personnel and administrators free of charge. Training can be a combination of web based, computer based and instructor led. Instructor led training shall be held at an AT&T facility. Training shall include; but not limited to, the following:

 

    Product Architecture and Network Configuration

 

    UI Basics

 

    iOS MDM

 

    Managing Users

 

    Registering Devices

 

    Managing Smartphones

 

    Managing Security and Policies

 

    Managing Device Configuration (App Settings)

 

    Managing Mobile Apps

 

    Troubleshooting Smartphones

 

    Working with Events

 

    Working with ActiveSync Phones via MobileIron Sentry

 

    Working with BES Smartphones

 

    Configuring the MobileIron System

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

18


Agreement 20100106.054.S.001.A.003

 

 

    The User Portal: MyPhone@Work

 

    Advanced Troubleshooting

Reporting

Supplier shall meet quarterly with AT&T to review operations metrics reports compiled by Supplier and AT&T.

Monitoring and Management Tools

Supplier will provide technical personnel, documentation and direct support to AT&T to enable a set of monitoring tools for the Solution that includes SNMP monitors and URL monitors.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

19


Agreement 20100106.054.S.001.A.003

 

Appendix EE, AT&T Subcontractor List, is added to the Supplement as follows:

Appendix EE - AT&T Subcontractor List

[* * *]

[* * *]

[* * *]

[* * *]

[* * *]

[* * *]

[* * *]

The list above shall include any and all of these subcontractor’s affiliates.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

20


Agreement 20100106.054.S.001.A.003

 

Appendix FF, Supplier Ancillary Materials List, is added to the Supplement as follows:

Appendix FF - Supplier Ancillary Materials List

 

  1. Documentation

 

  2. Know-how

 

  3. Support services knowledge database

 

  4. Additional knowledge that Supplier may develop throughout the term of the Agreement for trouble ticket resolution known issues list.

 

  5. Work-arounds related to hosting, maintenance, management, monitoring, training, and related support services.

 

  6. Internal Supplier production test tools.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

21


Amendment 4

20100106.054.S.001.A004 to

Supplement

20100106.054.S.001

Between

Mobile Iron, Inc.

And

AT&T Services, Inc.


Agreement 20100106.054.S.001.A.004

 

Amendment 4 to Supplement 1 to AT&T-Mobile Iron Resale Agreement

This Amendment 4 to Supplement 1, effective on the date when signed by the last Party (“Amendment Effective Date”), hereby amends Supplement 1 (Agreement No. 20100106.054.S.001) (the “Supplement”) to AT&T-Mobile Iron Resale Agreement effective April 22, 2010, as previously amended (Agreement No. 20100106.054.C) (the “Agreement”), by and between Mobile Iron, Inc., a Delaware corporation (“Supplier”), and AT&T Services, Inc., a Delaware corporation (“AT&T”), each of which may be referred to in the singular as a “Party” or in the plural as the “Parties”. In the event there is a conflict between the terms of this Amendment 4 and the terms of the Agreement, the terms of this Amendment 4 will control. All capitalized terms not otherwise defined in this amendment shall have the meanings assigned to them in the Supplement or the Agreement.

RECITALS

 

A. Supplier and AT&T are Parties to the Agreement under which AT&T is authorized to resell Supplier’s products to AT&T Customers.

 

B. The Parties entered into the Supplement to provide for certain Supplier’s products to be sold to Customers through AT&T Mobility LLC II or any of its Affiliates pursuant to Orders (“AMA program”).

 

C. The Parties wish to amend the Supplement to expand the scope of the Supplement to enable AT&T to sell to Customers MobileIron VSP from AT&T - Managed Hosted MDM Solution through the AMA program.

THEREFORE, AT&T and Supplier agree as follows:

 

1. Section 4.18.h, Supplier’s EULA, Materials Warranty, and Maintenance Agreement, shall be added as follows:

 

  h.

Supplier acknowledges and agrees that certain Government Customers who have entered into Government Contracts with AT&T may require that Supplier agree to be bound by the Government Customer’s flow down terms that require flow down to subcontractors and that, absent such an agreement, such Government Customers will not accept Supplier’s Materials. Supplier agrees that with respect to the Government Contracts identified in Appendix F (the “Identified Government Contracts”), the terms that are required to be imposed by AT&T on subcontractors as contained in such Identified Government Contracts in the form provided by AT&T to Supplier on or about the date indicated in Appendix F (the “Government Customer Flow Downs”) shall apply to Supplier, to the extent that Supplier is a subcontractor under such Government Contract, except as otherwise set forth in Appendix F (the “Exclusions”). Any changes to the terms of the Identified Government Contracts that are made after the date indicated in Appendix F are not binding on Supplier until Supplier has reviewed the changes and has agreed to be bound by them as written or subject to Exclusions. The Government Customer Flow Downs excluding the Exclusions are referred to herein as the “Agreed

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

2


Agreement 20100106.054.S.001.A.004

 

  Government Customer Flow Downs.” The parties may, from time to time, update Appendix F to include additional Identified Government Contracts, Government Customer Flow Downs and Exclusions, provided that any changes to Appendix F require both AT&T and Supplier’s written agreement. Supplier acknowledges and agrees that it has had the opportunity to review these Government Customer Flow Downs and Supplier agrees to accept Orders placed by AT&T on behalf of these Government Customers. Such Orders will name the Government Customer and Supplier agrees to fulfill the obligations required of AT&T’s subcontractor for that Government Customer under those Agreed Government Customer Flow Downs.

 

2 . Appendix F is hereby added to the Supplement as attached hereto.

The terms and conditions of Agreement No. 20100106.054.C in all other respects remain unmodified and in full force and effect.

Original signature transmitted and received via facsimile or other electronic transmission of a scanned document, (e.g., .pdf or similar format) are true and valid signatures for all purposes hereunder and shall bind the Parties to the same extent as that of an original signature. This Amendment may be executed in multiple counterparts, each of which shall be deemed to constitute an original but all of which together shall constitute only one document.

AGREE TO by:

 

Mobile Iron, Inc.     AT&T Services, Inc.
By:  

/s/ Mike Morrissey

    By:  

/s/ Anthony Cohen

Printed Name:  

Mike Morrissey

    Printed Name:  

Anthony Cohen

Title:  

VP, Legal

    Title:  

Senior Contract Manager

Date:  

June 21, 2012

    Date:  

June 21, 2012

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

3


Agreement 20100106.054.S.001.A.004

 

Appendix F - List of Government Customers, Identified Government Contracts and Exclusions

The following Government Customers have their own Government Customer Flow Downs as described in Section 4.18.h which are Accepted by Supplier for all current and future Orders, to the extent that they are required of AT&T’s subcontractors and are not listed under the Exclusions:

State of Illinois

 

I. Government Customers

 

Government
Customer

 

Identified
Government
Contract

 

Date
Provided
to Supplier

     

Exclusion(s)

State of Illinois  

Solicitation Document, Mobile Device Management Application/IPB Reference # PBC 12-65124 (pp. 1-38)

 

Contract signed by AT&T and Central Management Services, PBC# 12-65124 (“Illinois Contract”)

  April 30, 2012     Supplier’s Materials or Service are not completely compliant with Section 508 of the Rehabilitation Act, to the extent this amendment applies to the Illinois contract. Supplier’s Materials and Service adhere to the general human interface design conventions of the device operating system platforms upon which they run. This allows the Materials or Service to support various accessibility features that are native to the device operating system platform. For example, on the Apple iOS devices, visually-impaired users can use the VoiceOver feature to speak items shown in the Materials’ or Service’s user interface. There is also accessibility functionalities built into the Android platform. So even if Supplier itself has not yet built specific accessibility features, the Materials or Service supports some features if they are included in the device operating system platform (e.g., Apple iOS, Android).

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

4


BLANK PAGE


Amendment 5

20100106.054.S.001.A005 to

Supplement

20100106.054.S.001

Between

Mobile Iron, Inc.

And

AT&T Services, Inc.


Agreement 20100106.054.S.001.A.005

 

Amendment 5 to Supplement 1 to AT&T-Mobile Iron Resale Agreement

This Amendment 5 to Supplement 1, effective on the date when signed by the last Party (“Amendment Effective Date”), hereby amends Supplement 1 (Agreement No. 20100106.054.S.001) (the “Supplement”) to AT&T-Mobile Iron Resale Agreement effective April 22, 2010, as previously amended (Agreement No. 20100106.054.C) (the “Agreement”), by and between Mobile Iron, Inc., a Delaware corporation (“Supplier”), and AT&T Services, Inc., a Delaware corporation (“AT&T”), each of which may be referred to in the singular as a “Party” or in the plural as the “Parties”. All capitalized terms not otherwise defined in this amendment shall have the meanings assigned to them in the Supplement or the Agreement.

RECITALS

 

A. Supplier and AT&T are Parties to the Agreement under which AT&T is authorized to resell Supplier’s products to AT&T Customers.

 

B. The Parties entered into the Supplement to provide for certain Supplier’s products to be sold to Customers through AT&T Mobility LLC II or any of its Affiliates pursuant to Orders (“AMA program”).

 

C. The Parties wish to amend the Supplement to expand the scope of the Supplement to enable AT&T to resell to Customers MobileIron Basic Connected Cloud from AT&T.

THEREFORE, AT&T and Supplier agree as follows:

 

1. A new Section 4.28, Basic Cloud and Exclusivity, shall be added to the Supplement, reading as follows:

[* * *]

[* * *]

[* * *]

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

2


Agreement 20100106.054.S.001.A.005

 

 

2. Appendix A to the Supplement is hereby amended as attached hereto.

 

3. Appendix B to the Supplement is hereby amended as attached hereto.

The terms and conditions of Agreement No. 20100106.054.C in all other respects remain unmodified and in full force and effect.

Original signature transmitted and received via facsimile or other electronic transmission of a scanned document, (e.g., .pdf or similar format) are true and valid signatures for all purposes hereunder and shall bind the Parties to the same extent as that of an original signature. This Amendment may be executed in multiple counterparts, each of which shall be deemed to constitute an original but all of which together shall constitute only one document.

AGREE TO by:

 

Mobile Iron, Inc.     AT&T Services, Inc.
By:  

/s/ Michael A. Morrissey

    By:  

/s/ Philip Jurecky

Printed Name:  

Michael A. Morrissey

    Printed Name:  

Philip Jurecky

Title:  

VP, Legal

    Title:  

Sr Contract Manager

Date:  

8/1/12

    Date:  

08/01/12

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

3


Agreement 20100106.054.S.001.A.005

 

Appendix A, Description of Supplier’s Material and/or Services, is hereby amended to include the following:

Appendix A - Description of Supplier’s Material and/or Services

MobileIron Basic Connected Cloud Description

 

  1. MobileIron Basic Connected Cloud is a basic Mobile Device Management (MDM) solution that is provided as a hosted software service and is available on a subscription basis. The service is comprised of software that is loaded on servers in a secure data center, and maintained by professional IT personnel. The MobileIron Basic Connected Cloud service can be accessed by users via the Internet through the use of a secure web browser.

 

  2. MobileIron Basic Connected Cloud Subscription clients reside on the mobile device and communicate back to a hosted MobileIron Smartphone Virtual Appliance. The Service is priced on a per device basis.

 

  3. MobileIron Basic Connected Cloud Subscription for supported Operating Systems (OS) provides basic smart device management for data, apps, and access to corporate resources. It allows enterprises to set policies or guidelines governing usage and access.

 

  4. Minimum of [* * *] for initial purchase from any customer.

MobileIron Basic Connected Cloud provides the following features for iOS and Android platforms:

 

  Includes Advanced Management for iOS and Android but does NOT include any of the following:

 

    Sentry

 

    Connector

 

    Certificates (customer cannot use on-board CA to generate certificates for email, Wi-Fi, VPN, or apps)

 

  Includes the following three apps capabilities

 

    Apps@Work enterprise app storefront for secure distribution of no more than two (2)  in-house apps

 

    Retire function for deletion of iOS MDM-managed apps

 

    App Control policies for blacklist/whitelist of apps

 

  Does NOT include

 

    App Delivery Network

 

    App Connect (SDK and wrapping)

 

    Future app enhancements beyond distribution

 

    Docs@Work

Supplier will provide a complete feature matrix of MobileIron Basic Connected Cloud to AT&T no later than August 10, 2012. The features listed in this matrix will include a summary of the currently planned features of Basic Connected Cloud which may be updated from time to time by Supplier. Supplier will provide a notice to AT&T of such updates to matrix.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

4


Agreement 20100106.054.S.001.A.005

 

Appendix B, Supplier’s Price(s), is hereby amended to include the following:

Appendix B - Supplier’s Price(s)

 

Product Description

  

Cost to AT&T

[* * *]

   [* * *]

[* * *]

   [* * *]

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

5


BLANK PAGE


Amendment 6

20100106.054.S.001.A006

to

Supplement

20100106.054.S.001

Between

Mobile Iron, Inc.

And

AT&T Services, Inc.


Agreement 20100106.054.S.001.A.006

 

Amendment 6 to Supplement 1 to AT&T-Mobile Iron Resale Agreement

This Amendment 6 to Supplement 1, effective on the date when signed by the last Party (“Amendment Effective Date”), hereby amends Supplement 1 (Agreement No. 20100106.054.S.001) (the “Supplement”) to AT&T-Mobile Iron Resale Agreement effective April 22, 2010, as previously amended (Agreement No. 20100106.054.C) (the “Agreement”), by and between Mobile Iron, Inc., a Delaware corporation (“Supplier”), and AT&T Services, Inc., a Delaware corporation (“AT&T”), each of which may be referred to in the singular as a “Party” or in the plural as the “Parties.” In the event there is a conflict between the terms of this Amendment 6 and the tetras of the Agreement, the terms of this Amendment 6 will control. All capitalized terms not otherwise defined in this amendment shall have the meanings assigned to them in the Supplement or the Agreement.

RECITALS

 

A. Supplier and AT&T are Parties to the Agreement under which AT&T is authorized to resell Supplier’s products to AT&T Customers.

 

B. The Parties entered into the Supplement to provide for certain Supplier’s products to be sold to Customers through AT&T Mobility LLC or any of its Affiliates pursuant to Orders (“AMA program”).

THEREFORE, AT&T and Supplier agree as follows:

 

1. The Parties also hereby agree that Appendix CC of Amendment 1 to Supplement 1 of the Agreement is deleted in its entirety and replaced with Appendix CC as it is attached to this Amendment.

The terms and conditions of Agreement No. 20100106.054.C in all other respects remain unmodified and in full force and effect.

Original signature transmitted and received via facsimile or other electronic transmission of a scanned document, (e.g., .pdf or similar format) are true and valid signatures for all purposes hereunder and shall bind the Parties to the same extent as that of an original signature. This Amendment may be executed in multiple counterparts, each of which shall be deemed to constitute an original but all of which together shall constitute only one document.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

2


Agreement 20100106.054.S.001.A.006

 

AGREE TO by:

 

Mobile Iron, Inc.     AT&T Services, Inc.
By:  

/s/ Mike A. Morrissey

    By:  

/s/ Philip Jurecky

Printed Name:  

Mike A. Morrissey

    Printed Name:  

Philip Jurecky

Title:  

VP Legal

    Title:  

Senior Contract Manager

Date:  

August 10, 2012

    Date:  

August 13, 2012

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

3


Agreement 20100106.054.S.001.A.006

 

Appendix CC - AT&T Managed MSA

 

LOGO

SAAS AGREEMENT FOR MOBILEIRON BASIC CONNECTED CLOUD OR MOBILEIRON CONNECTED CLOUD

(N ORTH A MERICA , AT&T R ESELLER )

This SaaS Agreement for MobileIron Basic Connected Cloud or MobileIron Connected Cloud is made by and between Mobile Iron, Inc., a Delaware corporation having a place of business at 415 East Middlefield Road, Mountain View, CA 94043 (“ MobileIron ”) and the Customer indicated on the signature lines of this Agreement (“ Customer ”) and is effective as of the effective date indicated below the signature lines of this Agreement (“ Effective Date ”).

1. Definitions.

Ancillary Services ” mean all services (other than Cloud Services) to be provided by MobileIron to Customer hereunder, including any training, activation, or other professional services, and maintenance and support services, each of which shall be outlined in an exhibit attached hereto or a Product Schedule or Statement of Work mutually agreed to by the parties.

Authorized Reseller ” shall mean AT&T Services, Inc. or an affiliate thereof.

“Cloud Services” means the online, web-based applications and platform which is made accessible to Customer by MobileIron via a designated website provided by MobileIron, which offers the MobileIron mobile device management solution on an outsourced basis and the associated offline Software components delivered to Customer by MobileIron hereunder to be used in connection with such services.

Customer Affiliate ” shall mean any entity controlling, controlled by or under common control with Customer.

Customer Data ” shall mean any data, information, applications, or other items originated by Customer that Customer submits to the Cloud Service.

Customer Representatives ” shall mean any Customer Affiliate and any employee or contractor of Customer or Customer Affiliates to whom Customer (and/or Customer Affiliates) provides access to the Cloud Services (or any component thereof, including Software) for use on behalf of and for the benefit of the Customer (and/or Customer Affiliates) and for Customer’s (and/or the Customer Affiliates’) internal business purposes, subject to all the terms and conditions of this Agreement.

Documentation ” means the written and/or electronic end user documentation pertaining to the use of Cloud Services and Hardware (as relevant) that is provided by MobileIron either directly or through the Authorized Reseller to Customer together with access to Cloud Services.

Licensed Device Count ” shall mean the maximum number of registered devices that Customer may have at any time that are registered to the Cloud Service; which maximum number shall be based on the subscription fees paid by Customer and identified on the relevant Product Schedule. For the avoidance of doubt, registered devices are those devices which have loaded device Software and which have been registered to the Cloud Service and which have not been retired (meaning unregistered).

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Agreement 20100106.054.S.001.A.006

 

Malicious Code ” means viruses, worms, time bombs, Trojan horses and other harmful or malicious code, files, scripts, agents or programs.

MobileIron Hardware ” shall mean any MobileIron branded hardware that MobileIron furnishes to Customer directly or through an Authorized Reseller.

Product Schedule ” shall mean one or more of the following applicable documents attached hereto or referencing this Agreement which outlines the Cloud Services licensed to Customer, the Licensed Device Count, Subscription Term, MobileIron Hardware (if relevant), and any other Mobile Services and pricing and payment terms relating to the same: (a) a product schedule mutually approved by the parties, which is attached hereto as an exhibit (if any) or (b) a MobileIron invoice or other ordering document mutually approved and executed by the parties which references this Agreement; or (c) an Authorized Reseller Invoice or ordering document agreed to between Customer and Authorized Reseller which is based on a valid MobileIron quote to the Authorized Reseller, where the subscription is indirectly purchased from an Authorized Reseller. Multiple Product Schedules may apply to this Agreement, provided that unless expressly stated otherwise in a mutually agreed upon Product Schedule, the terms specified in a Product Schedule shall be relevant only to the specific items listed on the relevant Product Schedule.

Software ” means the object code version of MobileIron’s proprietary computer programs delivered to Customer hereunder for use in connection with the Cloud Services, including the device-side software used on devices registered to the Cloud Service (“ Device Software ”) and any connector software and/or any other server-side software to the extent applicable (e.g. in the case of MobileIron Connected Cloud, MobileIron Sentry Software) (collectively the “ Premise Software ”), each of which are delivered to Customer hereunder for use in connection with the Cloud Services, and any Documentation, backup copies and updates, upgrades, maintenance releases, or bug fixes to any of the foregoing provided to Customer hereunder.

Subscription Term ” means the term of the subscription specified in the relevant Product Schedule which is subject to the termination and renewal rights described herein.

2. Rights of Access and Use. During the Subscription Term, and subject to the terms of this Agreement, MobileIron grants to Customer a non-exclusive right to (a) permit those Customer Representatives authorized by Customer and/or Customer Affiliates to access and use the Cloud Services on Customer’s and/or Customer Affiliates’ behalf in compliance with the terms of this Agreement, and (b) to install, copy and use Premise Software in connection with Cloud Services in accordance with the Documentation, but solely on systems and hardware owned or controlled or otherwise managed by Customer or Customer Representatives on behalf of and for the benefit of Customer and/or Customer Affiliates, (c) to install, copy and use Device Software in connection with Cloud Services in accordance with the Documentation, but solely on mobile devices used by Customer Representatives on behalf of and for the benefit of Customer and/or Customer Affiliates. Notwithstanding anything else herein, the number of devices Customer and/or Customer Representatives may register to the Cloud Services may not exceed the Licensed Device Count.

3. Restrictions. Except as otherwise expressly permitted under this Agreement, Customer agrees that it shall not, nor shall it permit any third party to, (a) use the Cloud Services in excess of or beyond the Subscription Term, Licensed Device Count, licensed functionality, and/or other restrictions/limitations described in this Agreement; (b) make the Cloud Services available to anyone other than Customer Representatives, or sell, rent or lease the Cloud Services or use the Cloud Services for the benefit of any third party (other than Customer Affiliates as permitted herein) in a service bureau or outsourcing capacity; (c) use the Cloud Services to store or transmit infringing, libelous, or otherwise unlawful or tortious material, or to store or transmit material in violation of third-party privacy or other rights; (d) use the Cloud Services to store or transmit Malicious Code; (e) interfere with or disrupt the integrity or performance of the Cloud

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

5


Agreement 20100106.054.S.001.A.006

 

Services or third-party data contained therein; (f) use the Software on equipment or devices which are not specified in the Documentation; (g) modify, create derivative works based upon, reverse engineer or decompile, decrypt, disassemble the Cloud Services, except and only to the extent any foregoing restriction is prohibited by applicable law; (h) release, publish, and/or otherwise make available to any third party (other than the Authorized Reseller or Customer Representatives) the results of any performance or functional evaluation of the Cloud Services (including the Software) without the prior written approval of MobileIron; (i) alter or remove any proprietary notices or legends contained on or in the Cloud Services (including the Software); or (j) use the Cloud Services in violation of any relevant laws or regulations. The foregoing restrictions with respect to Cloud Services apply equally to any component or portion of Cloud Services. Notwithstanding any of the forgoing restrictions, to the extent Software delivered hereunder includes any open source libraries/components/applications/user interface/utilities (collectively referred to as “Open Source”) and to the extent required by the relevant licensor, such Open Source shall be subject to the relevant Open Source proprietary notices, disclaimers, requirements and/or extended rights. If the Cloud Services makes available cellular tower identification information with associated latitude and longitude location information, Customer agrees that neither it nor its Customer Representative will use such latitude and longitude location information to create a latitude/longitude lookup database for cellular towers. No implied licenses are granted by MobileIron under this Agreement.

4. Customer Responsibilities. Customer shall (a) be responsible and liable for any action or inaction of Customer Representatives which is in violation of this Agreement, (b) be solely responsible for the accuracy, quality, integrity and legality of Customer Data and of the means by which Customer (and Customer Representatives) acquire, upload, transmit and process Customer Data, (c) use commercially reasonable efforts to prevent unauthorized access to or use of the Cloud Services, and notify MobileIron or Authorized Reseller promptly of any such unauthorized access or use, (d) use the Cloud Services only in accordance with the Documentation and applicable laws and government regulations, (e) make any disclosures to and obtain any consents from Customer Representatives as required by any applicable law, rule or regulation for the use, processing, transfer, disclosure, or access to Customer Data in or for the Cloud Services or as otherwise contemplated by this Agreement; and (f) be responsible for obtaining and maintaining appropriate equipment and ancillary services needed to connect to, access or otherwise use the Cloud Services, including, without limitation, computers, computer operating system and web browser.

5. MobileIron Responsibilities.

a. Activation, Training, and other Ancillary Services. Subject to the terms of this Agreement, MobileIron agrees to use commercially reasonable efforts to deliver the training, activation or other professional Ancillary Services mutually agreed to by the parties (if any) to the extent such Ancillary Services are outlined/described in an exhibit to this Agreement or a Product Schedule or a statement of work attached to a Product Schedule.

b. Maintenance, Support, and Service Levels. Subject to the terms of this Agreement, MobileIron will activate and maintain the Cloud Services and provide the maintenance services outlined on Exhibit A attached hereto.

6. Device Count Increases; Reporting; Invoice. The total subscription fees due to MobileIron or Authorized Reseller, as applicable, hereunder shall be based on the number of devices Customer registers to the Cloud Service. If the number of devices that Customer or Customer Representatives have registered to the Cloud Service (“Actual Device Count”) exceeds Customer’s then current Licensed Device Count or if Customer wishes to increase the Licensed Device Count, then Customer shall notify Authorized Reseller and pay the incremental subscription fees due, and after the relevant payment has been received, the Licensed Device Count shall be amended to reflect this change. Upon written request, Customer will provide Authorized Reseller a report identifying (i) the Actual Device Count; (ii) the copies of and location of the Premise Software maintained; and (iii) any other information reasonably requested by MobileIron or Authorized Reseller at the time as it relates to the use of the Cloud Service and reasonably necessary to determine compliance with the terms of this Agreement. MobileIron and/or its Authorized Resellers may invoice Customer if it learns of any shortfalls, i.e. that the Licensed Device Count is below the Actual Device Count. The fees charged to Customer for increases in License Device Counts will be based on the then-current Subscription Term pricing.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

6


Agreement 20100106.054.S.001.A.006

 

7. Indemnity. Subject to the terms herein, MobileIron, shall defend, and indemnify and hold harmless Customer and Customer Representatives, and their respective officers, directors and employees (“ Customer Indemnitees ”) from any and all costs, expenses, losses, damages, and settlement amounts required to settle, any third party claims brought against Customer Indemnitees that the use of Cloud Service (including without limitation any Software components) as permitted herein infringes, misappropriates or violates any third party intellectual property or other proprietary right, provided that Customer Indemnitees: (a) give MobileIron prompt written notice of any such claim; (b) permit MobileIron to control and direct the defense or settlement of any such claim; and (c) provide MobileIron all reasonable assistance in connection with the defense or settlement of any such claim, at MobileIron’s expense. If such a claim occurs, or in MobileIron’s opinion is reasonably likely to occur, MobileIron, at its expense and at its sole discretion, may: (x) procure the right to allow Customer Indemnitees to continue to use the infringing portions of Cloud Service, or (y) modify or replace the Cloud Service or infringing portions thereof to become non-infringing, or (z) if neither (x) nor (y) is available on commercially reasonable terms, terminate Customer’s right to use the Cloud Service and refund any prepaid, unused subscription fees received by MobileIron. Subject to the terms herein, Customer shall defend, and indemnify and hold harmless MobileIron and its officers, directors and employees (“ MobileIron Indemnitees ”) from any and all costs, expenses, losses, damages, and settlement amounts required to settle, any third party claims brought against MobileIron Indemnitees that the Customer Data or Customer’s use of the Cloud Services is in violation of this Agreement, infringes, misappropriates, or violates the intellectual property or other proprietary rights of a third party or violates applicable law, provided that MobileIron Indemnitees: (a) gives Customer prompt written notice of any such claim; (b) permits Customer to control and direct the defense or settlement of any such claim; and (c) provides Customer all reasonable assistance in connection with the defense or settlement of any such claim, at Customer’s expense. The remedies set forth in this Section constitute the indemnitees’ sole and exclusive remedies, and indemnitor’s entire liability, with respect to claims described in this section.

8. Ownership. The Software is licensed and not sold. As between the parties, MobileIron and its licensors shall own and retain all right, title, and (except as expressly licensed hereunder) interest in and to the Cloud Service and all copies or portions thereof, and any derivative works thereof (by whomever created). All suggestions or feedback provided by Customer (and Customer Representatives) to MobileIron or its Authorized Resellers with respect to the Cloud Services shall be MobileIron’s property and deemed Confidential Information of MobileIron, and Customer hereby assigns the same to MobileIron. As between the Parties, Customer exclusively owns all rights, title and interest in and to all Customer Data.

9. Term; Termination.

a. Term. The term of this Agreement shall commence on the Effective Date and shall continue until all Subscription Terms (including any renewal terms) have expired or terminated.

b. Subscription Start Date. The Subscription Term shall commence on the date that MobileIron or the Authorized Reseller delivers to Customer all relevant Access Data (i.e. the connector code and the URL and information necessary for Customer to access and use the Cloud Service) (“Activation Date”).

c. Subscription Term; Renewal. The Subscription Term shall commence on the Activation Date and continue for the Subscription Term specified in the relevant Product Schedule. The Subscription Term shall renew for any additional subscription terms purchased by Customer at the rates based on MobileIron’s or Authorized Reseller’s then-current price list, as applicable.

d. Termination for Cause. A party may terminate this Agreement for cause: (i) upon 30 days written notice to the other party of a material breach if such breach remains uncured at the expiration of such notice period, or (ii) if the other party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors. Upon any termination for cause by Customer, MobileIron shall refund any prepaid, unused subscription fees paid to MobileIron covering the remainder of the relevant Subscription Term.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Agreement 20100106.054.S.001.A.006

 

e. Return of Materials; Survival. Upon termination of this Agreement, all access, rights and licenses granted to Customer hereunder shall terminate, Customer will cease all use of the Cloud Services, and Customer shall remove all Software from its systems and return to MobileIron, any tangible Confidential Information received. Notwithstanding the foregoing, at Customer’s request, if received within thirty (30) days of termination of the Agreement, (i) MobileIron will permit Customer to access the Cloud Services solely to the extent necessary for Customer to retrieve applications uploaded to Cloud Services by Customer and (ii) MobileIron will make available to Customer for download a file of Customer Data in comma separated value (.csv) format along with attachments in their native format. After such thirty (30) day period, MobileIron shall have no obligation to maintain or provide any of Customer Data and shall thereafter, unless legally prohibited, delete all of Customer Data in MobileIron systems or otherwise in MobileIron’s possession or under MobileIron control. Upon termination or expiration, Sections 1, 3, 4(a), 4(b), 7, 8, 9, 10, 11, 12 and 13 will survive and remain in effect.

10. Confidentiality. “Confidential Information” means any non-public data, information and/or other material regarding the products, software, services, employees, or business of a party (and/or, if either party is bound to protect the confidentiality of any third party’s information, of a third party) provided by one party (“Disclosing Party”) to the other party (“Receiving Party”) where such information is marked or otherwise communicated as being “proprietary” or “confidential” or the like, or where such information should, by its nature, be reasonably considered to be confidential and/or proprietary. Without limiting the foregoing, (a) Customer Data shall be deemed the Confidential Information of Customer, and (b) the Cloud Service and any performance data, benchmark results, and technical information relating thereto, and MobileIron’s pricing information shall be deemed the Confidential Information of MobileIron. Notwithstanding the foregoing, Confidential Information shall not include information which: (i) is already known to the Receiving Party prior to disclosure by the Disclosing Party; (ii) becomes publicly available without fault of the Receiving Party; (iii) is rightfully obtained by the Receiving Party from a third party without restriction as to disclosure, (iv) is approved for release by written authorization of the Disclosing Party; (v) is independently developed or created by the Receiving Party without use of the Disclosing Party’s Confidential Information; or (v) is required to be disclosed by law or governmental regulation, provided that the Receiving Party provides reasonable notice to Disclosing Party of such required disclosure and reasonably cooperates with the Disclosing Party in limiting such disclosure. Except as expressly authorized herein, the Receiving Party agrees to (A) use the Confidential Information of the Disclosing Party only to perform hereunder (including providing the features and services associated with the normal use of the Cloud Service) or to exercise rights granted to it hereunder; (B) treat all Confidential Information of the Disclosing Party in the same manner as it treats its own similar Confidential Information, but in no case will the degree of care be less than reasonable care; and (C) disclose the Disclosing Party’s Confidential Information only to those employees and contractors of the Receiving Party who have a need to know such information for the purposes of this Agreement, provided that any such employee or contractor shall be subject to obligations of non-use and confidentiality with respect to such Confidential Information at least as restrictive as the terms of this Agreement, and the Receiving Party shall remain solely liable for any non-compliance of such employee or contractor with the terms of this Agreement.

11. Limited Warranty and Disclaimer.

Cloud Service Warranties. MobileIron warrants to Customer that the Cloud Services (including the Software) shall perform materially in accordance with the Documentation. Customer must notify MobileIron of any warranty deficiencies with the Cloud Services within thirty (30) days from provision of deficient Cloud Service in order to receive any warranty remedy for such deficiency. For any breach of the forgoing warranty, Customer’s exclusive remedy shall be for MobileIron to correct or re-perform such deficient services, provided that if correction or re-performance in compliance with this warranty is not possible or practical, then Customer shall be entitled to either (A) a pro-rata refund of subscription fees paid to MobileIron for such deficient services, or (B) terminate the Agreement and obtain a refund of the prepaid, unused subscription fees paid to MobileIron.

Ancillary Services Warranties. MobileIron warrants to Customer that all Ancillary Services provided hereunder by MobileIron shall be performed in conformance with any requirements outlined by the parties in this Agreement and otherwise in a manner conforming to generally accepted industry standards and practices for similar services. Customer must notify MobileIron of any warranty deficiencies for Ancillary Services within thirty (30) days from performance of

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Agreement 20100106.054.S.001.A.006

 

the deficient Ancillary Service in order to receive any warranty remedy. For any breach of the forgoing warranty, Customer’s exclusive remedy shall be for MobileIron to correct or re-perform such deficient Ancillary Services, provided that if correction or re-performance in compliance with this warranty is not possible or practical, then Customer shall be entitled to a refund of the relevant fees paid to MobileIron for such deficient Ancillary Services.

Hardware Warranty. Customer is aware that Software may only be used on equipment containing and meeting the specifications specified by MobileIron in its Documentation and that Customer may purchase such hardware separately through third parties. If Customer has ordered and received MobileIron Hardware from MobileIron or an Authorized Reseller of MobileIron Hardware, then the warranty and remedies described in Exhibit B shall apply.

Mutual Warranties. Each party represents and warrants that (i) it has the legal power to enter into this Agreement, and (ii) it will not intentionally transmit to the other party or store on the Cloud Services any Malicious Code. If any Malicious Code is transmitted by one party to the other, then such party may remove and return such code to the party which delivered it.

Disclaimer. EXCEPT AS EXPRESSLY PROVIDED HEREIN, NEITHER PARTY PROVIDES ANY WARRANTIES OF ANY KIND WITH RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND EACH PARTY SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

12. Limitation of Liability. EXCEPT FOR ANY LIABILITY ARISING FROM BREACH OF SECTION 3 (RESTRICTIONS), [* * *] OR ANY INDEMNITY OBLIGATION DESCRIBED HEREIN: (a) IN NO EVENT WILL CUSTOMER OR MOBILEIRON OR MOBILEIRON’S LICENSORS OR SUPPLIERS BE LIABLE FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE DAMAGES ARISING OUT OF THE USE OF OR INABILITY TO USE CLOUD SERVICES, MOBILEIRON HARDWARE, ANCILLARY SERVICES OR OTHERWISE ARISING IN CONNECTION WITH THIS AGREEMENT (UNDER ANY THEORY OF LIABILITY, WHETHER IN CONTRACT TORT OR OTHERWISE), AND EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (b) IN NO EVENT WILL THE AGGREGATE LIABILITY OF EITHER PARTY OR MOBILEIRON’S LICENSORS OR SUPPLIERS ARISING IN CONNECTION WITH THIS AGREEMENT (UNDER ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, TORT OR OTHERWISE) EXCEED THE LESSER OF [* * *] OR [* * *]

13. General.

a. Language. This Agreement, any disputes hereunder, and all services to be provided hereunder by MobileIron to Customer (if any) shall be conducted and provided in the English language.

b. Third Party Services. From time to time, Cloud Services may provide access to certain third party services (“Third Party Services”) at no additional charge to Customer. Customer’s use and/or access to such Third Party Services shall be limited to those uses and access rights permitted by the third party service providers. If a third party provider terminates access to the Third Party Services, then MobileIron will notify Customer of the same, and access to such services will terminate as of the effective date specified by such third party provider. Within thirty (30) days of the notification by MobileIron of the termination of Third Party Services, the Customer may terminate this Agreement for convenience (effective no earlier than the date the service access rights are terminated). Upon such termination, Customer shall be entitled to receive a pro-rata refund of any prepaid, unused subscription fees paid to MobileIron for the remainder of the Subscription Tenn. MobileIron shall have no liability to Customer in connection with any termination of such Third Party Services or the Customer’s use of the Third Party Services. All warranties associated with such services are only those directly provided by the third party service provider to users of its services.

c. Export. Software and Documentation, including technical data, may be subject to U.S. export control laws, including the U.S. Export Administration Act and its associated regulations, and may be subject to export or import regulations in other countries. Customer agrees to comply with all such regulations in connection with any export of Software and Documentation by Customer.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

9


Agreement 20100106.054.S.001.A.006

 

d. U.S. Government End User Purchasers. All components of the Software (including the Documentation) qualify as “commercial items,” as that term is defined at Federal Acquisition Regulation (“FAR”) (48 C.F.R.) 2.101, consisting of “commercial computer software” and “commercial computer software documentation” as such terms are used in FAR 12.212. Consistent with FAR 12.212 and DoD FAR Supp. 227.7202-1 through 227.7202-4, and notwithstanding any other FAR or other contractual clause to the contrary in any agreement into which this Agreement may be incorporated, Customer may provide to Government end user or, if this Agreement is direct, Government end user will acquire, the Software (including the Documentation) with only those rights set forth in this Agreement. Use of the Software (including Documentation) constitutes agreement by the Government that the Software (including Documentation) is “commercial computer software” and “commercial computer software documentation,” as relevant, and constitutes acceptance of the rights and restrictions herein.

e. Choice of Law; Venue. This Agreement shall be governed by and construed in accordance with the laws of the State of California, without reference to or application of choice of law rules or principles. The sole and exclusive jurisdiction and venue for actions arising under this Agreement shall be the State and Federal courts in Santa Clara County, California; the parties hereby agree to service of process in accordance with the rules of such courts. Notwithstanding any choice of law provision or otherwise, the Uniform Computer Information Transactions Act (UCITA) and the United Nations Convention on the International Sale of Goods shall not apply.

f. Customer Data; Aggregated Anonymous Statistical Data. Customer Data shall be deemed the Confidential Information of Customer and MobileIron agrees that it shall maintain appropriate administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Customer Data. MobileIron shall not use, process, transfer, disclose or access Customer Data, except (i) as compelled by law or (ii) as expressly permitted herein or by Customer or (iii) to implement and deliver the features and services associated with the normal use of the Cloud Services and/or to perform its obligations hereunder, including support, or (iv) to help Customer prevent or address service or technical problems. MobileIron (and/or its contractors) may collect aggregated, anonymous, statistical data and information about devices and usage activity provided such data and information does NOT contain any information specifically identifiable to any individual or Customer (“ Aggregated Anonymous Data ”), and MobileIron (and/or its contractors) may use, store, analyze, and disclose such Aggregate Anonymous Data. For clarity, Aggregate Anonymous Data shall only include aggregated data or information which is specifically NOT identifiable to any individual or Customer. Aggregate Anonymous Data shall be owned by MobileIron.

g. Entire Agreement; Modifications. This agreement includes the terms herein and the attached exhibits, and any terms incorporated herein by reference (collectively “ Agreement ”) and constitutes the entire agreement between the parties with respect to the Cloud Services and other Ancillary Services or products delivered by MobileIron hereunder. Except as expressly provided herein, this Agreement supersedes and cancels all previous written and previous or contemporaneous oral communications, proposals, representations, and agreements relating the subject matter contained herein. This Agreement prevails over any pre-printed terms or other conflicting or additional terms of any purchase order, ordering document, acknowledgement or confirmation or other document issued by Customer, even if signed and returned. Except as expressly provided herein, this Agreement may be amended, or any term or condition set forth herein waived, only by a writing executed by both parties.

h. Illegality. Should any term of this Agreement be declared invalid, void or unenforceable by any court of competent jurisdiction, that provision shall be modified, limited or eliminated to the minimum extent necessary to effectuate the original intent and such declaration shall have no effect on the remaining terms hereof, which shall continue in full force and effect.

i. Waiver. The failure of either party to enforce any rights granted hereunder or to take action against the other party in the event of any breach hereunder shall not be deemed a waiver by that party as to subsequent enforcement of rights or subsequent actions in the event of future breaches.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

10


Agreement 20100106.054.S.001.A.006

 

j. Assignment. This Agreement may not be assigned or transferred without the other party’s prior written consent, provided each party expressly reserves the right to assign this Agreement to a successor in interest of all or substantially all of its business or assets who agrees in writing to be bound by this Agreement. Any action or conduct in violation of the foregoing shall be void and without effect. MobileIron may delegate any of its obligations hereunder, provided it shall remain fully liable and responsible for its delegates’ actions or inactions in violation of this Agreement. All validly assigned rights and obligations of the parties hereunder shall be binding upon and inure to the benefit of and be enforceable by and against the successors and permitted assigns.

k. Legal Fees. The party prevailing in any dispute under this Agreement shall be entitled to its costs and legal fees.

l. Notice. Any and all notices or other information to be given by one of the parties to the other shall be deemed sufficiently given when sent by certified mail (receipt requested), or by courier, or by hand delivery to the other party. Such notices shall be deemed to have been effective on the first business day following the day of such delivery.

m. Equitable Relief. The parties agree that a material breach of this Agreement adversely affecting MobileIron’s or its licensors’ intellectual property rights in Cloud Services or either party’s Confidential Information may cause irreparable injury to such party for which monetary damages would not be an adequate remedy and the non-breaching party shall be entitled to equitable relief (without a requirement to post a bond) in addition to any remedies it may have hereunder or at law

n. Basis of the Bargain. Customer acknowledges and agrees that MobileIron has set its prices and entered into this Agreement in reliance upon the disclaimers of warranty and the limitations of liability set forth herein, that the same reflect an allocation of risk between the parties (including the risk that a contract remedy may fail of its essential purpose and cause consequential loss), and that the same form an essential basis of the bargain between the parties.

[Signatures to follow]

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

11


Agreement 20100106.054.S.001.A.006

 

IN WITNESS WHEREOF, THE PARTIES HERETO HAVE BY THEIR DULY AUTHORIZED

REPRESENTATIVES EXECUTED THIS AGREEMENT.

 

MOBILEIRON, INC.    

 

    Customer Formal Company Name

 

   

 

Signature     Signature

 

   

 

Name (Print)     Name (Print)

 

   

 

Title     Title

415 East Middlefield Road

Mountain View, CA 94043

   

 

 

   

 

Address (principal place of business)     Address (principal place of business)
    Effective Date:  

 

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

12


Agreement 20100106.054.S.001.A.006

 

E XHIBIT A

Maintenance, Support, and Service Levels (“SLA”)

I. Service Levels. Subject to the terms of this Agreement, MobileIron agrees to (a) use commercially reasonable efforts to make the Cloud Services (excluding the offline Software components) available 24 hours a day, 7 days a week, except for: (i) planned downtime (which MobileIron shall schedule to the extent practicable weekdays 9 pm to 12 am Pacific time or on weekends), or (ii) any unavailability caused by circumstances beyond MobileIron’s reasonable control, including without limitation, acts of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labor problems (other than those involving MobileIron employees), or Internet service provider failures or delays.

II. Maintenance Services. Subject to the terms of this Agreement, MobileIron agrees to provide Customer all updates, upgrades, maintenance releases, bug fixes to the Software, to the extent applicable to the Cloud Services purchased by Customer, to the extent created and generally released by MobileIron without additional charge to other MobileIron customers who have purchased a subscription to such Cloud Services.

III. Limitations. Notwithstanding any of the foregoing, MobileIron shall be responsible only for correcting errors in the Cloud Services (including Software). Services described in this Agreement (including Cloud Services and Ancillary Services) do not include, and MobileIron shall not be responsible for, matters beyond MobileIron’s reasonable control, or for any failure due to Customer, Customer Affiliates or Customer Representative or their respective equipment or hardware or devices or the network, including failures due to (a) abuse or misuse of Cloud Services (or any component thereof) or (b) use or maintenance of the Cloud Services (or any component thereof) in a manner not conforming to the requirements described in the Documentation or in the Agreement, or (c) use of Software (or any component thereof) on unsupported platform, equipment or hardware or devices or (d) modifications or alterations to the Software by Customer or Customer Representatives. MobileIron makes no representations or warranties regarding data transmissions over the Internet. MobileIron’s obligations stated herein shall apply only to the most current release of the Software and the prior release. If MobileIron agrees to remedy any errors or problems not covered by the terms of this SLA, MobileIron may perform such work at its then-current standard time and material rates.

IV. Support Services. Customer acknowledges that Authorized Reseller shall be responsible for providing all support for Cloud Services to Customer, including without limitation Tier 1, Tier 2, and Tier 3 support, unless Customer purchases Premium support directly from MobileIron.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

13


Agreement 20100106.054.S.001.A.006

 

E XHIBIT B

Hardware Warranty

Hardware Limited Warranty. If Customer has ordered and received MobileIron Hardware from MobileIron or an Authorized Reseller of MobileIron Hardware , then MobileIron warrants that for a period of twelve (12) months from the date of shipment of the MobileIron Hardware to Customer (but in case of resale by an Authorized Reseller, not to exceed more than fifteen (15) months from original shipment date by MobileIron), that the Hardware will be free from defects in material and workmanship under normal use. The date of shipment of MobileIron Hardware by MobileIron is set forth on the packaging material in which the Hardware is shipped. This limited warranty extends only to Customer. Customer’s sole and exclusive remedy and the entire liability of MobileIron and its suppliers under this limited warranty will be, at MobileIron’s or its service center’s option, to repair the MobileIron Hardware or, if repair is not possible, to replacement of the MobileIron Hardware within the warranty period and according to the RMA procedures described below (the “ RMA Procedures ”), MobileIron replacement parts used in MobileIron Hardware replacement may be new or reconditioned/ refurbished (like new). MobileIron’s obligations hereunder are conditioned upon the return of affected MobileIron Hardware in accordance with MobileIron’s or its service center’s then-current RMA Procedures.

RMA Procedures : During the warranty period specified above:

(a) Reporting. Customer shall report suspected malfunctions of the MobileIron Hardware supplied by MobileIron (if any) via email or via phone, and cooperates with MobileIron in its investigation to determine if the MobileIron Hardware fails to meet the specifications for such hardware (“Defective”).

(b) RMA Procedure for Defective MobileIron Hardware. If the MobileIron Hardware is Defective, MobileIron will issue Customer a Return Material Authorization (“RMA”) number. Customer will ship the Defective MobileIron Hardware to the address specified by MobileIron, freight prepaid at MobileIron’s cost. MobileIron will ship Customer replacement MobileIron Hardware with freight prepaid for next business day delivery in the United States, unless otherwise mutually agreed by the parties. For all other countries, replacement MobileIron Hardware shall be shipped priority delivery after the RMA number has been issued; please contact MobileIron support for the method and timing of such shipment. In order for MobileIron to be able to ship next business day, the RMA number must be issued no later than 1:00 p.m. P.S.T. during MobileIron’s normal business hours. As a condition of MobileIron shipping Customer the replacement MobileIron Hardware prior to Customer returning the Defective MobileIron Hardware, Customer must agree to return the Defective MobileIron Hardware to MobileIron within fifteen (15) business days or Customer will be invoiced for the replacement MobileIron Hardware at MobileIron’s then-current list price and Customer agrees to pay such invoice within thirty (30) days of the invoice date. All returned MobileIron Hardware will be the property of MobileIron once MobileIron delivers the replacement MobileIron Hardware to Customer. Replacement MobileIron Hardware may be new, reconditioned/refurbished (like new). MobileIron may in its sole discretion modify the MobileIron Hardware at no cost to Customer to improve its reliability or performance.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

14


BLANK PAGE


Amendment 7

20100106.054.S.001.A007

to

Supplement

20100106.054.S.001

Between

Mobile Iron, Inc.

And

AT&T Services, Inc.


Agreement 20100106.054.S.001.A.007

 

Amendment 7 to Supplement 1 to AT&T-Mobile Iron Resale Agreement

This Amendment 7 to Supplement 1, effective on the date when signed by the last Party (“Amendment Effective Date”), hereby amends Supplement 1 (Agreement No. 20100106.054.S.001) (the “Supplement”) to AT&T-Mobile Iron Resale Agreement effective April 22, 2010, as previously amended (Agreement No. 20100106.054.C) (the “Agreement”), by and between Mobile Iron, Inc., a Delaware corporation (“Supplier”), and AT&T Services, Inc., a Delaware corporation (“AT&T”), each of which may be referred to in the singular as a “Party” or in the plural as the “Parties.” In the event there is a conflict between the terms of this Amendment 7 and the terms of the Agreement, the terms of this Amendment 7 will control. All capitalized terms not otherwise defined in this amendment shall have the meanings assigned to them in the Supplement or the Agreement.

RECITALS

 

A. Supplier and AT&T are Parties to the Agreement under which AT&T is authorized to resell Supplier’s products to AT&T Customers.

 

B. The Parties entered into the Supplement to provide for certain Supplier’s products to be sold to Customers through AT&T Mobility LLC II or any of its Affiliates pursuant to Orders (“AMA program”).

THEREFORE, AT&T and Supplier agree as follows:

 

1. The Parties hereby update Appendix F to Amendment 4 to Supplement 1 of the Agreement to include the additional Identified Government Contract set forth in Attachment 1.

The terms and conditions of Agreement No. 20100106.054.C in all other respects remain unmodified and in full force and effect.

Original signature transmitted and received via facsimile or other electronic transmission of a scanned document, (e.g., .pdf or similar format) are true and valid signatures for all purposes hereunder and shall bind the Parties to the same extent as that of an original signature. This Amendment may be executed in multiple counterparts, each of which shall be deemed to constitute an original but all of which together shall constitute only one document.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

2


Agreement 20100106.054.S.001.A.007

 

AGREE TO by:

 

Mobile Iron, Inc.     AT&T Services, Inc.
By:  

/s/ Mike A. Morrissey

    By:  

/s/ Philip Jurecky

Printed Name:  

Mike A. Morrissey

    Printed Name:  

Philip Jurecky

Title:  

VP Legal

    Title:  

Senior Contract Manager

Date:  

August 28, 2012

    Date:  

August 29, 2012

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

3


Agreement 20100106.054.S.001.A.007

 

Attachment 1

 

Government
Customer

  

Identified
Government
Contract

  

Date
Provided
to
Supplier

  

Exclusions

State of New York    State of New York Comprehensive Telecommunications Services Contract    April 12, 2012    None.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

4


BLANK PAGE


Amendment 8

20100106.054.S.001.A008

to

Supplement

20100106.054.S.001

Between

Mobile Iron, Inc.

And

AT&T Services, Inc.


Agreement 20100106.054.S.001.A.008

 

Amendment 8 to Supplement 1 to AT&T-Mobile Iron Resale Agreement

This Amendment 8 to Supplement 1, effective on the date when signed by the last Party (“Amendment Effective Date”), hereby amends Supplement 1 (Agreement No. 20100106.054.S.001) (the “Supplement”) to AT&T-Mobile Iron Resale Agreement effective April 22, 2010, as previously amended (Agreement No. 20100106.054.C) (the “Agreement”), by and between Mobile Iron, Inc., a Delaware corporation (“Supplier”), and AT&T Services, Inc., a Delaware corporation (“AT&T”), each of which may be referred to in the singular as a “Party” or in the plural as the “Parties.” In the event there is a conflict between the terms of this Amendment 8 and the terms of the Agreement, the terms of this Amendment 8 will control. All capitalized terms not otherwise defined in this amendment shall have the meanings assigned to them in the Supplement or the Agreement.

RECITALS

 

A. Supplier and AT&T are Parties to the Agreement under which AT&T is authorized to resell Supplier’s products to AT&T Customers.

 

B. The Parties entered into the Supplement to provide for certain Supplier’s products to be sold to Customers through AT&T Mobility LLC II or any of its Affiliates pursuant to Orders (“AMA program”).

 

C. The Parties wish to amend the Supplement to expand the scope of the Supplement to enable AT&T to sell to Customers MobileIron Docs@Work.

THEREFORE, AT&T and Supplier agree as follows:

 

1. Appendix A., Description of Supplier Materials and/or Services , is hereby amended and added to the Supplement to read as set forth in Appendix A attached hereto.

Appendix B., Supplier’s Price(s), is hereby amended and added to the Supplement to read as set forth in Appendix B attached hereto.

The terms and conditions of Agreement No. 20100106.054.C in all other respects remain unmodified and in full force and effect.

Original signature transmitted and received via facsimile or other electronic transmission of a scanned document, (e.g., .pdf or similar format) are true and valid signatures for all purposes hereunder and shall bind the Parties to the same extent as that of an original signature. This Amendment may be executed in multiple counterparts, each of which shall be deemed to constitute an original but all of which together shall constitute only one document.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

2


Agreement 20100106.054.S.001.A.008

 

AGREE TO by:

 

Mobile Iron, Inc.     AT&T Services, Inc.
By:  

/s/ Mike A. Morrissey

    By:  

/s/ Philip Jurecky

Printed Name:  

Michael A. Morrissey

    Printed Name:  

Philip Jurecky

Title:  

VP Legal

    Title:  

Sr. Contract Mgr.

Date:  

September 18, 2012

    Date:  

09/18/12

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

3


Agreement 20100106.054.S.001.A.008

 

Appendix A., Description of Supplier Materials and/or Services

Supplier shall provide the following Materials and/or Services:

 

Software SKU Number

 

Description

MI-DAW-ANY-PERP   MobileIron Docs@Work Software License
MI-DAW-ANY-12   MobileIron Docs@Work Subscription with Premium Support -12 month term

 

Services & Accessories SKU Number

 

Description

MI-DAWCUSTCARE-ANY   MobileIron Annual Standard Support and Maintenance (6 AM-6 PM PST Mon-Fri) for Docs@Work
MI-DAWCUSTCARERENEW-ANY   MobileIron Annual Standard Support and Maintenance Renewal for Docs@Work
MI-DAWCUSTCAREPREMIUM-ANY   MobileIron Annual Premium Support and Maintenance (24x7) for Docs@Work
MI-DAWCUSTCAREPREMIUMRENEW-ANY   MobileIron Annual Premium Support and Maintenance Renewal for Docs@Work
MI-PSADVANCED-ANY   Remote Advanced Implementation Services
MI-CUSTCAREPREMIUM-ANY   MobileIron Annual Premium Support and Maintenance (24 x 7) for MobileIron On-Premise solutions.

Docs@Work is a software product created by MobileIron that works with MobileIron’s Virtual Smartphone Platform (VSP) and MobileIron’s Advanced Connected Cloud solutions. MobileIron Docs@Work is intended to protect email attachments targeted specifically to the storage of documents, and it is intended to provide secure transport, viewing, local storage, and data wiping of email attachments. Docs@Work applies the same controls to documents from SharePoint. Features of Docs@Work include the ability to view documents, store documents on the device, selectively wipe documents on the device if the device is compromised or “jailbroken,” and prevent email distribution of certain secure documents.

The Remote Advanced Implementation Services offering is a remote offering which is intended to provide Customer with access to an experienced Professional Services Engineer to assist Customer in installing the MobileIron Software solution in up to two environments of Customer’s choice. The following activities are included within the scope of the Remote Advanced Implementation Services: 1 project kickoff call, 2 requirements gathering discussions, basic policy set up, system testing, 2 x 2-hour knowledge transfer sessions, and 1-hour Q&A and Customer-driven discussion.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

4


Agreement 20100106.054.S.001.A.008

 

Appendix B, Supplier’s Price(s) to AT&T, is hereby amended and added to the Supplement as attached hereto.

 

Software SKU Number

 

Description

 

AT&T Cost

MI-DAW-ANY-PERP

  MobileIron Docs@Work Software License   [* * *]

MI-DAW-ANY-12

  MobileIron Docs@Work Subscription with Premium Support - 12 month term   [* * *]

Services & Accessories SKU Number

 

Description

 

AT&T Cost

MI-DAWCUSTCARE-ANY

  MobileIron Annual Standard Support and Maintenance (6 AM-6 PM PST Mon-Fri) for Docs@ Work   [* * *]

MI-DAWCUSTCARERENEW-ANY

  MobileIron Annual Standard Support and Maintenance Renewal for Docs@Work   [* * *]

MI-DAWCUSTCAREPREMIUM-ANY

  MobileIron Annual Premium Support and Maintenance (24x7) for Docs@Work   [* * *]

MI-DAWCUSTCAREPREMIUMRENEW-ANY

  MobileIron Annual Premium Support and Maintenance Renewal for Docs@Work   [* * *]

MI-PSADVANCED-ANY

  Remote Advanced Implementation Services   [* * *]

MI-CUSTCAREPREMIUM-ANY

  MobileIron Annual Premium Support and Maintenance (24 x 7) for MobileIron On-Premise solutions.   [* * *]

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

5


BLANK PAGE


Amendment 9

20100106.054.S.001.A.009

to

Supplement

20100106.054.S.001

Between

Mobile Iron, Inc.

And

AT&T Services, Inc.


Agreement 20100106.054.S.001.A.009

 

Amendment 9 to Supplement 1 to AT&T-Mobile Iron Resale Agreement

This Amendment 9 to Supplement 1, effective on the date when signed by the last Party (“Amendment Effective Date”), hereby amends Supplement 1 (Agreement No. 20100106.054.S.001) (the “Supplement”) to AT&T-Mobile Iron Resale Agreement effective April 22, 2010, as previously amended (Agreement No. 20100106.054.C) (the “Agreement”), by and between Mobile Iron, Inc., a Delaware corporation (“Supplier”), and AT&T Services, Inc., a Delaware corporation (“AT&T”), each of which may be referred to in the singular as a “Party” or in the plural as the “Parties.” In the event there is a conflict between the terms of this Amendment 9 and the terms of the Agreement, the terms of this Amendment 9 will control. All capitalized terms not otherwise defined in this amendment shall have the meanings assigned to them in the Supplement or the Agreement.

RECITALS

 

A. Supplier and AT&T are Parties to the Agreement under which AT&T is authorized to resell Supplier’s products to AT&T Customers.

 

B. The Parties entered into the Supplement to provide for certain Supplier’s products to be sold to Customers through AT&T Mobility LLC II or any of its Affiliates pursuant to Orders (“AMA program”).

The Parties wish to amend the Supplement to expand the scope of the Supplement to enable AT&T to sell to Customers additional Supplier products including MobileIron AppConnect, MobileIron AppTunnel, and the bundles listed in Appendix B.

THEREFORE, AT&T and Supplier agree as follows:

 

1. Appendix A., Description of Supplier Materials and/or Services, is hereby amended and added to the Supplement to read as set forth in Appendix A attached hereto.

Appendix B., Supplier’s Price(s), Prior Supplier pricing for the US is deleted in its entirety and replaced with the matrix in Appendix B.

Section 3.5 (c)(3) of the Agreement is, effective for all Orders accepted after the Amendment Effective Date, deleted and replaced with:

 

  3. For Terminations of an Order effective after the shipment or Delivery date, AT&T may, to the extent provided below, return Materials for credit against Supplier’s invoice in the amounts mutually agreed to by the Parties. [* * *] Where Standard Software is licensed on a perpetual basis, AT&T shall have no right to unilaterally Terminate an Order for convenience after the shipment or Delivery date; where the Parties mutually agree to Terminate an Order for Standard Software licensed on a perpetual basis after the shipment or Delivery date due to order or administrative errors, the parties will mutually agree on an appropriate amount.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

2


Agreement 20100106.054.S.001.A.009

 

The terms and conditions of Agreement No. 20100106.054.C in all other respects remain unmodified and in full force and effect.

Original signature transmitted and received via facsimile or other electronic transmission of a scanned document, (e.g., .pdf or similar format) are true and valid signatures for all purposes hereunder and shall bind the Parties to the same extent as that of an original signature. This Amendment may be executed in multiple counterparts, each of which shall be deemed to constitute an original but all of which together shall constitute only one document.

AGREE TO by:

 

Mobile Iron, Inc.     AT&T Services, Inc.
By:  

/s/ Mike A. Morrissey

    By:  

/s/ Richard Steadman

Printed Name:  

Michael A. Morrissey

    Printed Name:  

Richard Steadman

Title:  

VP Legal

    Title:  

Director

Date:  

Nov. 15, 2012

    Date:  

15 Nov 2012

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

3


Agreement 20100106.054.S.001.A.009

 

Appendix A., Description of Supplier Materials and/or Services

Supplier shall provide the following Materials and/or Services:

 

  1. Appendix A., Description of Supplier Materials and/or Services

MobileIron AppConnect

MobileIron AppConnect containerizes apps to protect app data-at-rest without touching personal data. The purpose is for each app to become a secure container whose data is encrypted, protected from unauthorized access, and removable. Because each user has multiple business apps, each app container is also connected to other secure app containers. This allows the sharing of policies like app single sign-on and the sharing of data like documents. All app containers are connected to MobileIron for policy management.

The purpose of MobileIron AppConnect is to create a secure app container through either an SDK and wrapper for iOS or a wrapper for Android. This container is connected to other secure app containers and to the MobileIron console for ongoing management. The features may include:

 

  Authentication : Confirm identity through domain username and password or certificates so only approved users can access business apps

 

  Single sign-on : Enforce time-based app-level sign-on across app containers

 

  Authorization : Allow or block app usage or storage based on device posture

 

  Configuration : Silently configure personalized settings such as user name, server name, and custom attributes without requiring user intervention

 

  Encryption : Ensure that all app data stored on the device is encrypted

 

  DLP controls : Set data loss prevention (DLP) policies, e.g., copy/paste, print, and open-in permissions. so sensitive data doesn’t leave the container

 

  Dynamic policy : Update app policies dynamically

 

  Reporting : Provide app usage statistics

 

  Selective wipe : Remotely wipe app data without touching personal data

MobileIron AppTunnel

The purpose of MobileIron AppTunnel is to provide secure tunneling and access control to protect app data-in-motion without requiring VPN. AppTunnel may provide granular, app-by-app session security to connect each app container to the corporate network. It builds upon the proven MobileIron Sentry technology.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

4


Agreement 20100106.054.S.001.A.009

 

The purpose of MobileIron AppTunnel is to provide tunneling and access control to protect app data-in-motion without requiring VPN. AppTunnel provides several layers of security. The features may include:

 

  Unique connection : Establish for only authorized apps, users, and devices

 

  Certificate-based session authentication : Prevent man-in-the-middle attacks

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

5


Agreement 20100106.054.S.001.A.009

 

Appendix B, Supplier’s Price(s) to AT&T, All prior Supplier pricing tables for the US are deleted and replaced with the following:

 

LOGO   

AT&T Americas On-Premise Price

List in USD

  

 

   Core Product: Choose perpetual or subscription   
MobileIron Advanced Management      

SKU Number

  

Description (5)

  

Cost to AT&T

MI-AM-ANY-PERP    MobileIron Advanced Management Software License - includes MDM, MAM, Security, Intelligent Gateway, and Enterprise Integration    [* * *]

MI-AM-ANY-12

   MobileIron Advanced Management Subscription with Premium Support - 12 month term - includes MDM, MAM, Security, Intelligent Gateway, and Enterprise Integration    [* * *]

 

Product Options: Choose perpetual or subscription

 

MobileIron Docs@Work

SKU Number

  

Description (6)

  

Per device (1,7)

MI-DAW-PERP    MobileIron Docs@Work Software License    [* * *]

MI-DAW-12

   MobileIron Docs@Work Subscription with Premium Support - 12 month term    [* * *]

 

MobileIron AppConnect

     

SKU Number

  

Description (9)

  

Per device (1,7)

   MobileIron AppConnect Software License    [* * *]
   MobileIron AppConnect Subscription - 12 month term    [* * *]

 

MobileIron AppTunnel

     
   MobileIron AppTunnel Software License    [* * *]
   MobileIron AppTunnel Subscription - 12 month term    [* * *]

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

6


Agreement 20100106.054.S.001.A.009

 

Product Bundles: Choose perpetual or subscription

 

MobileIron Advanced Management & Docs@Work Bundle

SKU Number

  

Description (6)

  

Per device (1)

MI-AMDAW-PERP    MobileIron Advanced Management and Docs@Work Software License    [* * *]
MI-AMDAW-12    MobileIron Advanced Management and Docs@Work Subscription with Premium Support -12 month term    [* * *]

 

MobileIron Advanced Management and AppConnect and AppTunnel Bundle

   MobileIron Advanced Management and AppConnect and AppTunnel Software License    [* * *]
   MobileIron Advanced Management and AppConnect and AppTunnel with Premium Support - 12 month term    [* * *]

 

MobileIron Advanced Management and AppConnect and AppTunnel and Docs@Work Bundle

   MobileIron Advanced Management and AppConnect and AppTunnel and Docs@Work Software License    [* * *]
   MobileIron Advanced Management and AppConnect and AppTunnel and Docs@Work with Premium Support - 12 month term    [* * *]

 

Hardware

 

MobileIron M2100 Hardware Appliance

SKU Number

  

Description

  

Per Appliance

   M2100 Hardware Appliance (Single CPU, 4 cores 16GB RAM, dual 250GB hard disks)    [* * *]

 

MobileIron M2500 Hardware Appliance

SKU Number

  

Description

  

Per Appliance

   M2500 Hardware Appliance (2 CPU sockets, 16 cores, 64GB RAM, four 600 GB 6GB/s SAS drives in RAID 10 array, redundant powers supplies and fans)    [* * *]

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

7


Agreement 20100106.054.S.001.A.009

 

Support and Professional Services

 

MobileIron Support Services - Advanced Management

SKU Number

  

Description (10)

  

Per service (4)

MI-CUSTCARE-ANY    MobileIron Annual Standard Support and Maintenance (6AM-6PM PST Mon-Fri) for Advanced Management Software License    [* * *]
MI-CUSTCAREPREMIUM-ANY    MobileIron Annual Premium Support and Maintenance (24x7) for Advanced Management Software License    [* * *]
MobileIron Support Services - Docs@Work

SKU Number

  

Description (10)

  

Per service

MI-DAWCUSTCARE-ANY    MobileIron Annual Standard Support and Maintenance (6AM-6PM PST Mon-Fri) for Docs@Work Software License    [* * *]
MI-DAWCUSTCAREPREMIUM- ANY    MobileIron Annual Premium Support and Maintenance (24x7) for Docs@Work Software License    [* * *]
MobileIron Support Services - Advanced Management and Docs@Work Bundle

SKU Number

  

Description (10)

  

Per service (4)

Ml-AMDAWCUSTCARE-ANY    MobileIron Annual Standard Support and Maintenance (6AM-6PM PST Mon-Fri) for Advanced Management and Docs @Work Bundle Software License    [* * *]
MI- AMDAWCUSTCAREPREMIUM- ANY    MobileIron Annual Premium Support and Maintenance (24x7) for Advanced Management and Docs@Work Bundle Software License    [* * *]
MobileIron Support Services - Advanced Management and AppConnect and AppTunnel
   MobileIron Annual Standard Support and Maintenance (6AM-6PM PST Mon-Fri) for Advanced Management and AppConnect and AppTunnel Bundle Software License    [* * *]
   MobileIron Annual Premium Support and Maintenance (24x7) for Advanced Management and AppConnect and AppTunnel Software License    [* * *]
MobileIron Support Services - Advanced Management and AppConnect and AppTunnel and Docs@Work
   MobileIron Annual Standard Support and Maintenance (6AM-6PM . PST Mon-Fri) or    [* * *]

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

8


Agreement 20100106.054.S.001.A.009

 

   Advanced Management and AppConnect and AppTunnel and Docs@Work Bundle Software License    [* * *]
   MobileIron Annual Premium Support and Maintenance (24x7) for Advanced Management and AppConnect and AppTunnel Software and Docs@Work Bundle Software License    [* * *]
MobileIron Support Services - AppConnect
   MobileIron Annual Standard Support and Maintenance (6AM-6PM PST Mon-Fri) for AppConnect Software License    [* * *]
   MobileIron Annual Premium Support and Maintenance (24x7) for AppConnect Software License    [* * *]
MobileIron Support Services - AppTunnel
   MobileIron Annual Standard Support and Maintenance (6AM-6PM PST Mon-Fri) for A I *Tunnel Software License    [* * *]
   MobileIron Annual Premium Support and Maintenance (24x7) for AppTunnel Software License    [* * *]
MobileIron Professional Services

SKU Number

  

Description

  

Per service

MI-SETUP-ANY    Professional Services - Install (core functionality, simple setup)    [* * *]
MI-TRN-ANY    Professional Services - Training (technical product review)    [* * *]
MI-PS-ANY    Professional Services - Custom scope (e.g. multi-site or SCEP installs, follow-on services)    [* * *]
MI-PS-BASIC-ANY    Professional Services - Install (core functionality + Sentry HA)    [* * *]
MI-PSADVANCED-ANY    Professional Services - Install (core functionality + Sentry HA + VSP backup/restore or VSP HA    [* * *]
MI-PSPREMIUMPLUS-ANY    PremiumPlus Services and Strategic Account Management (annual fee) (8)    [* * *]

Notes:

 

(1) [* * *]
(2) Requires one license for every device under MobileIron management
(3) Does not Include shipping and handling
(4) Calculated as a % of software license list price - only for perpetual pricing

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

9


Agreement 20100106.054.S.001.A.009

 

(5) Android and iOS charged per device; BES integration for BlackBerry policy mgmt not priced separately
(6) iOS only; Advanced Management and Docs@Work must use same licensing model perpetual or subscription
(7) Requires purchase of Advanced Management
(8) Must also have MobileIron Annual Premium Support and Maintenance
(9) For policy management, customer must have purchased Advanced Management for other devices
(10) Support levels must match across products purchased

 

LOGO   

AT&T Americas Connected

Cloud Price List in USD

  

 

   Core Service   

 

MobileIron Basic Management

   [* * *]    Cost to AT&T

SKU Number

  

Description (5)

  

Per device (1)

MI-CLOUD-BM-ANY-12

   MobileIron Connected Cloud Basic Management Subscription with Premium Support - 12 month term - includes MDM, MAM, and Security with zero on-premise footprint    [* * *]
MI-CLOUD-BM-ANY-12- RENEW    MobileIron Connected Cloud Basic Management Subscription with Premium Support - 12 month term renewal    [* * *]

MobileIron Advanced Management

SKU Number

  

Description (5)

  

Per device (1)

MI-CLOUD-AM-ANY-12

   MobileIron Connected Cloud Advanced Management Subscription with Premium Support - 12 month term - includes MDM, MAM, Security, Intelligent Gateway, and Enterprise Integration    [* * *]
Managed Hosted MDM
   MobileIron VSP from AT&T - Managed Hosted MDM Solution Subscription (per month per device registered )    [* * *]

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

10


Agreement 20100106.054.S.001.A.009

 

 

   Service Options   

 

MobileIron Docs@Word

     

SKU Number

  

Description (5)

  

Per device (1,2)

Ml-CLOUD-DAW-12    MobileIron Connected Cloud Docs@Work Subscription with Premium Support - 12 month term    [* * *]

 

MobileIron AppConnect

     
   MobileIron AppConnect Subscription with Premium Support-12 month term    [* * *]

 

MobileIron AppTunnel

     
   MobileIron AppTunnel Subscription with Premium Support - 12 month term    [* * *]
   Service Bundles   

 

MobileIron Advanced Management & Docs@Work Bundle

  

SKU Number

  

Description (5)

  

Per device (7)

Ml-CLOUD-AMDAW-12

   MobileIron Connected Cloud Advanced Management and Docs@Work Subscription with Premium Support - 12 month term    [* * *]

 

MobileIron Support Services - Advanced Management and AppConnect and AppTunnel Bundle

  
   MobileIron Connected Cloud Advanced Management and AppConnect and AppTunnel Subscription with Premium Support - 12 month term    [* * *]

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

11


Agreement 20100106.054.S.001.A.009

 

MobileIron Support Services - Advanced Management and AppConnect and AppTunnel and Docs@Work Bundle
   MobileIron Connected Cloud Advanced Management and AppConnect and AppTunnel and Docs@Work Subscription with Premium Support - 12 month term    [* * *]
   Support and Professional Services   

 

MobileIron Professional Services

     

SKU Number

  

Description

  

Per service

MI-CLOUD-SETUP-ANY    Professional Services - Install (core functionality, simple setup)    [* * *]
MI-CLOUD-TRN-ANY    Professional Services - Training (technical product review)    [* * *]
MI-CLOUD-PS-ANY    Professional Services - Custom scope (e.g. custom or follow-on orders)    [* * *]
MI-CLOUD-PSBAS1C-ANY    Professional Services - Install (core functionality + Sentry HA)    [* * *]
MI-PSPFIEMIUMPLUS-ANY    PremiumPlus Services and Strategic Account Management (annual fee)    [* * *]

Notes:

 

(1) [* * *]
(2) Requires one license for every device under MobileIron management
(3) Does not include shipping and handling
(4) Calculated as a °A, of software license list price - only for perpetual pricing
(5) Android and IOS charged per device; BES integration for BlackBerry policy mgmt not priced separately
(6) iOS only -; Advanced Management and Docs @Work must use same licensing model -perpetual or subscription
(7) Requires purchase of Advanced Management
(8) Must also have MobileIron Annual Premium Support and Maintenance
(9) For policy management, customer must have purchased Advanced Management for other devices
(10) Support levels must match across products purchased

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

12


Amendment 10

20100106.054.S.001.A.010

to

Supplement

20100106.054.S.001

Between

Mobile Iron, Inc.

And

AT&T Services, Inc.


Agreement 20100106.054.S.001.A.010

 

Amendment 10 to Supplement 1 to AT&T-Mobile Iron Resale Agreement

This Amendment 10 to Supplement 1, effective on the date when signed by the last Party (“Amendment Effective Date”), hereby amends Supplement 1 (Agreement No. 20100106.054.S.001) (the “Supplement”) to AT&T-Mobile Iron Resale Agreement effective April 22, 2010, as previously amended (Agreement No. 20100106.054.C) (the “Agreement”), by and between Mobile Iron, Inc., a Delaware corporation (“Supplier”), and AT&T Services, Inc., a Delaware corporation (“AT&T”), each of which may be referred to in the singular as a “Party” or in the plural as the “Parties.” In the event there is a conflict between the terms of this Amendment 10 and the terms of the Agreement, the terms of this Amendment 10 will control. All capitalized terms not otherwise defined in this amendment shall have the meanings assigned to them in the Supplement or the Agreement.

RECITALS

 

A. Supplier and AT&T are Parties to the Agreement No. 20100106.054.C under which AT&T is authorized to resell Supplier’s products to AT&T Customers.

 

B. The Parties entered into the Supplement to provide for certain Supplier’s products to be sold to Customers through AT&T Mobility LLC II or any of its Affiliates pursuant to Orders (“AMA program”).

The Parties wish to amend the Supplement to expand the scope of the Supplement to enable AT&T to sell to Customers additional Supplier products including Web@Work as listed in Appendix A.

THEREFORE, AT&T and Supplier agree as follows:

 

1. Appendix A., Description of Supplier Materials and/or Services, is hereby amended and added to the Supplement to read as set forth in Appendix A, attached hereto.

Appendix B., Supplier’s Price(s), is hereby added to the existing products, as listed in Appendix B, of Master Agreement, No. 20100106.054.C.

The terms and conditions of Agreement No. 20100106.054.C in all other respects remain unmodified and in full force and effect.

Original signature transmitted and received via facsimile or other electronic transmission of a scanned document, (e.g., .pdf or similar format) are true and valid signatures for all purposes hereunder and shall bind the Parties to the same extent as that of an original signature. This Amendment may be executed in multiple counterparts, each of which shall be deemed to constitute an original but all of which together shall constitute only one document.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

2


Agreement 20100106.054.S.001.A.010

 

AGREE TO by:

 

Mobile Iron, Inc.     AT&T Services, Inc.
By:  

/s/ Mike A. Morrissey

    By:  

/s/ Philip Jurecky

Printed Name:  

Michael Morrissey

    Printed Name:  

Philip Jurecky

Title:  

VP Legal

    Title:  

Sr. Contract Mgr

Date:  

Feb. 27, 2013

    Date:  

Feb. 28, 2013

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

3


Agreement 20100106.054.S.001.A.010

 

Appendix A., Description of Supplier Materials and/or Services

The following product is added to Appendix A., Description of Supplier Materials and Services and the Supplier shall provide the added product:

 

  1. Appendix A., Description of Supplier Materials and/or Services

The MobileIron Web@Work Enterprise Mobile Browser enables secure access to internal websites and web applications and helps protect both data-in-motion and data-at-rest on the device. It includes the following features:

 

    Secure data-in-motion- Enterprise web traffic is tunneled through MobileIron Sentry for secure transport and access control. To comply with privacy laws required in some geographies, IT can enable split-tunnel configurations to allow external websites to bypass Sentry and IT visibility.

 

    Browser-exclusive tunnel- IT can restrict access to only those internal web resources users require based on their group membership in the enterprise directory or other user and device characteristics. If the user or device falls out of compliance, the tunnel will be automatically blocked until the compliance issue is remediated. VPN is not required.

 

    Containerized data-at-rest- Browser cache, cookies, history, and other website data are encrypted and subject to wipe depending on device compliance.

 

    DLP controls- `Open In’ and Cut/Copy/Paste can be restricted to ensure that corporate data does not leak to unsecure applications.

 

    User-based configuration- Utilize policies, users, roles, groups, and permissions already set in MobileIron to define and silently push Web@Work configuration, including unique browser ‘bookmarks” to internal corporate web resources based on the user’s role in the organization.

 

    Enterprise-grade architecture- Web@Work leverages the MobileIron infrastructure.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

4


Agreement 20100106.054.S.001.A.010

 

Appendix B, Supplier’s Price(s) to AT&T, is hereby added to the existing agreement:

 

CONNECTED CLOUD

     

SKU Number

  

Description

  

Cost to
AT&T(annual)

MI-CLOUD-WAW-12    MobileIron Connected Cloud Web@Work Subscription with Premium Support - 12 month term    [* * *]
MI-CLOUD-AMWAW-12    MobileIron Connected Cloud Advanced Management and Web@Work Bundle Subscription with Premium Support - 12 month term    [* * *]
MI-CLOUD-AMPRE-12    MobileIron Connected Cloud Advanced Management, AppConnect, AppTunnel, Web@Work and Docs@Work Bundle Subscription with Premium Support - 12 month term    [* * *]

 

ON PREMISE

SKU Number

  

Description

  

Cost to AT&T

[* * *]

MI-WAW-PERP    MobileIron Web@ Work Software License    [* * *]
MI-WAW-12    MobileIron Web@Work Subscription with Premium Support - 12 month term    [* * *]
MI-AMWAW-PERP    MobileIron Advanced Management and Web@Work Bundle Software License    [* * *]
MI-AMWAW-12    MobileIron Advanced Management and Web@Work Bundle Subscription with Premium Support - 12 month term    [* * *]
MI-AMPRE-PERP    MobileIron Advanced Management, AppConnect, AppTunnel, Web@Work and Docs@Work Bundle Software License    [* * *]

MI-AMPRE-12

   MobileIron Advanced Management, AppConnect, AppTunnel, Web@Work and Docs@Work Bundle Subscription with Premium Support - 12 month term    [* * *]

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

5


Agreement 20100106.054.S.001.A.010

 

 

SUPPORT:      

SKU Number

  

Description

  

Cost to AT&T
(annual)

MI-WAWCUSTCARE-ANY    MobileIron Annual Standard Support and Maintenance (6AM-6PM PST Mon-Fri) for Web@Work Software License    [* * *]
Ml-WAWCUSTCAREPREMIUM-ANY    MobileIron Annual Premium Support and Maintenance (24x7) for Web@Work Software License    [* * *]
MI-AMWAWCUSTCARE-ANY    MobileIron Annual Standard Support and Maintenance (6AM-6PM PST Mon-Fri) for Advanced Management and Web@Work Bundle Software License    [* * *]
MI-AMWAWCUSTCAREPREMIUM-ANY    MobileIron Annual Premium Support and Maintenance (24x7) for Advanced Management and Web@Work Bundle Software License    [* * *]
MI-AMPRECUSTCARE-ANY    MobileIron Annual Standard Support and Maintenance (6AM-6PM PST Mon-Fri) for Advanced Management, AppConnect, AppTunnel, Web@Work and Docs@Work Bundle Software License    [* * *]
MI-AMPRECUSTCAREPREMIUM-ANY    MobileIron Annual Premium Support and Maintenance (24x7) for Advanced Management, AppConnect, AppTunnel, Web@Work and Docs@Work Bundle Software License    [* * *]

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

6


INTERNATIONAL SUPPLEMENT

20100106.054.S.002

 

INTERNATIONAL SUPPLEMENT

This International Supplement ( “Supplement” ) is incorporated by this reference into the Resale Agreement #20100106.054.C, as amended ( “Agreement” ) between

AT&T Services, Inc. ( “Company” or “AT&T” ), and

Mobile Iron, Inc., ( “Supplier” ).

Effective once signed by both Parties, this Supplement will remain in force for as long as the Agreement remains in force ( “Supplement Term” ).

Capitalized terms used but not defined in this Supplement have the meaning given them in the Agreement.

Original signatures transmitted and received via facsimile or electronic transmission of a scanned document, ( e.g. , .pdf or similar format) are true and valid signatures for all purposes hereunder and bind the Parties to the same extent as that of an original signature. This Supplement may be executed in multiple counterparts, each of which constitutes an original, but which, together, constitute one document.

 

MOBILE IRON, INC.     AT&T SERVICES, INC.

/s/ Susan Passarelli

   

/s/ Martino Lazzaroni

Name:  

Susan Passarelli

    Name:  

Martino Lazzaroni

Title:  

Director of Revenue

    Title:  

Senior Contract Manager

Date:  

October 18, 2012

    Date:  

10-19-12

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

Page 1 of 32


INTERNATIONAL SUPPLEMENT

20100106.054.S.002

 

 

1. INTRODUCTION

 

1.1 Scope. This Supplement sets forth the terms and conditions for any combination of (i) Software, Company elects to order from Supplier from time to time for delivery to and/or performance in a Project Country and (ii) Tier 2 Support Services (defined below) to be provided by Supplier to Company in connection with Customers’ purchase of support and maintenance services for the Software ( “International Transactions” ). The Software and Tier 2 Support Services which are included within the scope of this Supplement are described in Schedule B . NOTE: This Supplement extends to United States territories (comprised of American Samoa, Guam, US Virgin Islands) and United States Commonwealth jurisdictions (comprised of the Northern Mariana Islands and Puerto Rico), which are treated, for purposes of International Transactions, as non-US jurisdictions and part of the Project Countries.

 

1.2 Schedules. The Parties’ performance of International Transactions will be in accordance with this Supplement and with the following Schedules incorporated by this reference. A Schedule that is a form or template becomes effective on completion and, where applicable, execution by the Parties.

 

SCHEDULE A:      Project Countries
SCHEDULE B:      Software and Price List; Tier 2 Support Services
SCHEDULE C:      Data Protection

 

1.3 Affiliates. Company Affiliates identified in Schedule A have the right to place International Transactions Orders with Supplier. Accordingly, references in this Supplement to “Company” as well as to “Party” and “Parties” will be deemed, as appropriate, to apply to the Affiliates that become parties to an Order. Company represents and warrants that each Company Affiliate which places International Transactions Orders with Supplier has agreed in writing to be bound by all the applicable terms of the Agreement and all the terms of this Supplement (collectively, the “Applicable Terms” ), and that Supplier shall have the right to enforce the Applicable Terms directly against such Company Affiliate.

 

1.4 Order of Priority. Except when this Supplement specifies otherwise, its terms and conditions are in addition to those in the Agreement. Inconsistencies or contradictions in provisions applicable to International Transactions are subject to the following descending order of priority: Order, Schedule, Supplement, Agreement.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

Page 2 of 32


INTERNATIONAL SUPPLEMENT

20100106.054.S.002

 

 

1.5 Orders Placed Through AT&T Mobility LLC Il. With respect to Orders for Software sold through AT&T Mobility LLC II or any of its Affiliates for any Project Country, the terms of Supplement 1 to the Agreement, dated as of or about November 8, 2010, as amended ( “Supplement 1” ), shall also apply. In the event of a conflict or inconsistency between this Supplement and Supplement 1, this Supplement shall prevail and control.

 

1.6 No Services Provided to Customers. Notwithstanding anything in the Agreement or Supplement 1, Company understands and agrees that with respect to any Orders for the Project Countries, Supplier will not provide any Services to Customers, except to the extent expressly agreed by Supplier and Company in the applicable Order or otherwise agreed by the Parties in writing, on a case-by-case basis. Company will be responsible to provide Services to Company’s Customers, either directly, through its Affiliates, or via any third-party resellers of MobileIron authorized to provide Services for the Software with which Company contracts to provide such Services to its Customers.

 

1.7 Tier 2 Support Services. Notwithstanding anything in the Agreement or Supplement 1, Company understands and agrees that with respect to any Orders for the Project Countries: (a) Supplier will not provide any Maintenance or technical support services of any kind directly to Customers, and (b) Supplier will provide only the “Tier 2 Support Services” described in Schedule B , solely from the United States, solely to Company (and not to its Affiliates or any Customers) in connection with Customers’ purchase from Company of support and maintenance services for the Software. Company will be responsible to provide, and shall provide, first line support services described in Schedule B ( “Tier 1 Support Services” ) to Company’s Customers, either directly, through its Affiliates, or via any third-party resellers of MobileIron authorized to provide Tier 1 Support Services for the Software with which Company contracts to provide such Services to its Customers.

 

2. DEFINITIONS

“Customer” means the third party to which Company resells licenses to the Software for such third party’s use only and not for resale, to which Supplier licenses Software.

“Laws,” when used in connection with International Transactions, means the international, national, regional, provincial, and local laws, regulations, and administrative pronouncements (each as amended from time to time) which apply to Software and/or Services. “Laws” includes, in particular, applicable bilateral and multilateral tax treaties but not the United Nations Convention on Contracts for the International Sale of Goods, which shall not apply to the International Transactions.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

Page 3 of 32


INTERNATIONAL SUPPLEMENT

20100106.054.S.002

 

“Permit,” as it pertains to Supplier, means the licenses and/or permits required by US laws for the export by Supplier of the Software from the US to Company, its Affiliates or the applicable Customer (where Supplier delivers directly to the Customer) in the Project Countries (including encryption technology, if any, that is a part thereof); and, as it pertains to Company and its Affiliates, means the license and/or permits required by Law for the import, re-export and use of the Software and Services in, from or to the Project Countries.

“Project Country” means the country that is not the US, which is specified in an Order, and in which is located the Site to which Software is ultimately delivered and/or used. As used in this Supplement, “Project Countries” are limited to the countries, the US territories and the US Commonwealth jurisdictions specified in Schedule A .

“Site” means the Company or Customer location in a Project Country, specified in an Order, to which Supplier will ultimately deliver Software, and at which Company or Customer will use the Software.

 

3. ORDERS, DELIVERY, PRICES AND PAYMENT

This Section states the terms for Orders, invoices, prices and payments in connection with Software destined for Project Countries, as well as prices applicable to the Tier 2 Support Services to be provided by Supplier to Company in connection with Customers’ purchase of support and maintenance services for the Software.

 

3.1 Orders

 

3.1.1 General. Orders will be placed solely with the US entity of the Supplier and will specify the respective Company Affiliate and Supplier (a US entity) as parties. Orders will specify the Software to be delivered, each Site, the Customer, and such other information reasonably necessary for Supplier to deliver and perform. Orders will become binding upon the parties thereto upon both Parties’ execution of such Orders. With respect to Orders submitted by Company’s Affiliates, Company will appoint a single individual, who will be the primary point of contact between Supplier and such Affiliates, who shall submit all such Orders to Supplier on behalf of all such Affiliates, and who shall be the authorized representative of all such Affiliates for purposes of all communications between Supplier and such Affiliates with respect to all matters relating to such Orders. Company shall provide to Supplier prior written notice of any change of such individual.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

Page 4 of 32


INTERNATIONAL SUPPLEMENT

20100106.054.S.002

 

 

3.1.2 Prohibited Orders. Company and its Affiliates will not submit Orders for Software that include(s) encryption technology destined for a Project Country whose Laws prohibit the importation, re-exportation, maintenance, or use of encryption technology.

 

3.2 Prices and Discounts. The prices applicable to the Software (including the prices charged for Tier 2 Support Services) to Company are set forth in Schedule B , except to the extent that other prices for the Software are expressly specified in Orders agreed and executed by the Parties.

 

3.3 Invoicing & Payment

 

3.3.1 Invoices. Supplier’s invoices to Company will itemize the Software and Tier 2 Support Services. All charges will be invoiced, and all payments will be made to Supplier, in US Dollars.

 

3.3.2 Withholding Taxes. If Company or its Affiliates, as applicable, are required by Law to deduct or withhold any taxes, levies, imposts, fees, assessments, deductions or charges from or in respect of any amounts payable hereunder to Supplier ( “Withholding Taxes” ), (a) Company or its Affiliates shall pay the relevant taxation authority the minimum amounts necessary to comply with the applicable Law prior to the date on which interest or penalty is attached thereto, and (b) the amounts payable hereunder shall be increased as may be necessary so that after Company or its Affiliates makes all required deductions or withholdings, Supplier shall receive amounts equal to the amounts it would have received had no such deductions or withholdings been required. The Parties will reasonably cooperate to minimize any applicable Withholding Taxes.

 

3.3.3 Sales Taxes. Company or its Affiliates, as applicable, will be responsible for, and shall pay, all applicable sales, use, excise, value-added, customs, duties and similar taxes (and any penalties or interest associated with any of the foregoing) (collectively, “Sales Taxes” ) arising from: (a) the sale of the Software by Supplier to Company or its Affiliates (other than taxes assessed on Supplier’s net income) and the delivery of the Software by Supplier to Company, its Affiliates or the Customer, as applicable, and (b) the resale of licenses to the Software to Customers by Company or its Affiliates in the Project Countries. The Parties will reasonably cooperate to minimize any applicable Sales Taxes.

 

3.3.4 Shipping. Unless otherwise mutually agreed, all Software will be delivered electronically by Supplier. Company or its Affiliates, as applicable, shall pay all applicable shipping charges for the Software to the extent that such Software is not delivered electronically by Supplier.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

Page 5 of 32


INTERNATIONAL SUPPLEMENT

20100106.054.S.002

 

 

4. COMPLIANCE WITH LAWS

 

4.1 Compliance with Law. Without limiting the generality of the Parties’ respective obligations under Section 3.6 of the Agreement with respect to compliance with laws, (a) Supplier, at its expense, will comply with all Laws which Supplier is subject to and which relate directly to Supplier’s performance under this Supplement, and (b) Company and its Affiliates will comply with all Laws which Company or its Affiliates are subject to and which relate directly to Company’s or its Affiliate’s performance under this Supplement, including the resale of the Software and the provision of first line or tier 1 support services to Customers and the Laws set forth below.

 

4.2 Data Privacy & Data Retention. To the extent applicable to each Party, Supplier and Company (and its Affiliates) will comply with the Laws governing the collection, retention, storage, transmission, use and protection against unauthorized disclosure of personal data, including the Laws of the European Union member states pursuant to EU Directives 95/46/EC and 2002/58/EC on data privacy, and EU Directive 2006/24/EC on data retention. Without limiting the generality of the foregoing, Supplier and Company (and its Affiliates) will comply, in particular, with the terms set forth in Schedule C , “Data Protection.”

 

4.3 Encryption. Supplier will comply with Laws governing the export by Supplier from the US, including US export laws governing the export by supplier of encryption technology (if any) contained In Software to and for use within the Project Countries, including Laws governing the control of exports of dual-use items and technology from the US to the Project Countries. Supplier’s obligation under this section includes the procuring and maintaining of Permits required for the exportation by Supplier from the US of encryption technology, if any, contained within the Software. Company (and its Affiliates) will comply with Laws governing the import, re-export and use of encryption technology (if any) contained in the Software or Services within, from or to the Project Countries, including Laws governing the control of exports of dual-use items and technology from the US into the Project Countries. Company’s (and its Affiliates’) obligation under this section includes the procuring and maintaining of Permits required for the importation of encryption technology, if any, contained within the Software and Services into the Project Countries.

 

4.4 Foreign Corrupt Practices. Supplier and Company (and its Affiliates) will comply with the US Foreign Corrupt Practices Act (15 U.S.C. §§ 78dd-1, et seq ), as modified by the International Anti-Bribery and Fair Competition Act of 1998 (Pub.L. 105-366, 112 Stat. 3302, enacted November 10, 1998), which implements the OECD Convention on Combating Bribery of Foreign Public Officials in International Business Transactions

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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( “FCPA” ). In particular, Supplier will comply with FCPA prohibitions on payments, or the giving — directly or indirectly — of anything of value by a United States company or a company that issues United States securities, to an official of a non-U.S. government or other forbidden recipients for the purpose of influencing an act or decision in the official’s or recipient’s capacity, or inducing such persons to influence the non-US government, to assist a company in obtaining or retaining business. Supplier will use no part of its compensation for any purpose that could constitute a violation of the FCPA. Company does not desire, and will not request, any action by Supplier that would constitute a violation of the FCPA.

 

4.5 Permits. At its expense, each of Supplier and Company (and its Affiliates) will obtain, maintain, and remain in compliance with, Permits. Each Party will promptly (i) notify the other Party in writing if such Party falls out of compliance with a Permit; and (ii) remedy the noncompliance.

 

5. WARRANTIES

 

5.1 For Software that Supplier represents as not containing encryption technology, but which comprises or contains “dual-use items” as defined by EU Regulation (EC) No. 428/2009 for EU member states and by the analogous regulations of other, non-EU countries: Supplier warrants that, at any time on Company’s request, Supplier will provide the Software classification information necessary for Company to implement the trade compliance controls that apply to the exportation of “dual-use items.”

 

5.2 For Software that contains encryption technology, Supplier warrants that it has obtained the Permit(s) to export that Software from its country of origin.

[End of International Supplement]

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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SCHEDULE A

PROJECT COUNTRIES AND COMPANY AFFILIATES

(IN WHICH AT&T IS AUTHORIZED BY SUPPLIER TO RESELL SOFTWARE)

PROJECT COUNTRIES

 

APAC    EMEA
        
JAPAN    BELGIUM    IRELAND    UNITED KINGDOM
AUSTRALIA    MAURITIUS    LUXEMBOURG    SWEDEN
   FRANCE    NETHERLANDS    SWITZERLAND
   GERMANY      

COMPANY AFFILIATES

UK: AT&T Global Network Services (UK) BV

Ireland: AT&T Global Network Services Ireland Limited

France: AT&T Global Network Services France, SAS

Germany: AT&T Global Network Services Deutschland GmbH

Switzerland: AT&T Global Network Services Switzerland GmbH and AT&T international GmbH

Sweden: AT&T Global Network Services Sweden AB

Benelux (Belgium, Netherlands and Luxembourg): AT&T Global Network Services Belgium Luxembourg SPRL [Belgium company, operates in Luxembourg through its Luxembourg branch]

Japan: AT&T Japan KK, AT&T Japan LLC, AT&T Communications Services (Japan) Ltd.

Australia: AT&T Global Network Services Australia Pty. Limited

Mauritius: USi Services Holdings Private Limited

 

Schedule A

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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SCHEDULE B

SOFTWARE AND SUPPORT SERVICES PRICE LIST

COMPANY’S TIER 1 SUPPORT OBLIGATIONS

SUPPLIER’S TIER 2 SUPPORT SERVICES

Software and Support Services Price List:

The following tables list the prices for the Software and Tier 2 Support Services payable by Company for the applicable Project Country (ies). If noted in the last column on each of the following tables (i.e., Separate Fee for Tier 2 Support Services), the provision of Tier 2 Support Services by Supplier for such Software will be subject to the payment by Company to Supplier of the applicable annual support and maintenance fee, which fee Is indicated In the applicable table below. For purposes of clarity, if a separate fee is not noted on the last column in each of the following tables, no support or maintenance fee is due for the provision of Tier 2 Support Services for the applicable Software.

 

I. EMEA:

The following prices apply to the Project Countries listed under EMEA on the table in Schedule A .

 

    

EMEA Connected Cloud Price List in USD

       

Effective
September 27,
2012

   CORE SERVICE      

 

MobileIron Basic Management

     

SKU Number

  

Description (1)

  

Cost to
AT&T

  

Separate Fee for
Tier 2 Support
Services

MI-CLOUD-BM-ANY-12-E    MobileIron Connected Cloud Basic Management Subscription - 12 month term - includes MDM, MAM, and Security with zero on-premise footprint    [* * *]    [* * *]
MI-CLOUD-BM-ANY-12-RENEW-E    MobileIron Connected Cloud Basic Management Subscription - 12 month term renewal    [* * *]    [* * *]
MI-CLOUD-BM-ANY-DIRECT-12-E    MobileIron Connected Cloud Basic Management Subscription with Direct Premium Support from MobileIron - 12 month term - Includes MDM, MAM, and Security with zero on-premise footprint    [* * *]    [* * *]
MI-CLOUD-BM-ANY-DIRECT-12-RENEW-E      MobileIron Connected Cloud Basic Management Subscription with Direct Premium Support from MobileIron - 12 month term renewal    [* * *]    [* * *]

 

Schedule B

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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MobileIron Advanced Management      

SKU Number

  

Description (1)

       

Separate Fee for
Tier 2 Support
Services

MI-CLOUD-AM-ANY-12-E    MobileIron Connected Cloud Advanced Management Subscription - 12 month term - Includes MDM, MAM, Security, Intelligent Gateway, and Enterprise integration    [* * *]    [* * *]
MI-CLOUD-AM-ANY-12-RENEW-E    MobileIron Connected Cloud Advanced Management Subscription - 12 month term renewal    [* * *]    [* * *]
MI-CLOUD-AM-ANY-DIRECT-12-E    MobileIron Connected Cloud Advanced Management Subscription with Direct Premium Support from MobileIron - 12 month term - Includes MDM, MAM, Security, Intelligent Gateway, and Enterprise Integration    [* * *]    [* * *]
MI-CLOUD-AM-ANY-DIRECT-12-RENEW-E    MobileIron Connected Cloud Advanced Management Subscription with Direct Premium Support from MobileIron - 12 month term renewal    [* * *]    [* * *]
    

EMEA On-Premise Price List in USD

         
   CORE PRODUCT: CHOOSE PERPETUAL OR SUBSCRIPTION      

 

MobileIron Advanced Management

     

SKU Number

  

Description (1)

  

Cost to
AT&T

  

Separate Fee for
Tier 2 Support
Services

MI-AM-ANY-PERP-E    MobileIron Advanced Management Software license - includes MDM, MAM, Security, Intelligent Gateway, and Enterprise Integration    [* * *]    [* * *]
MI-AM-ANY-12-E    MobileIron Advanced Management Subscription - 12 month term - includes MDM, MAM, Security, Intelligent Gateway, and Enterprise Integration    [* * *]    [* * *]
MI-AM-ANY-12-RENEW-E    MobileIron Advanced Management Subscription - 12 month term renewal    [* * *]    [* * *]
MI-AM-ANY-DIRECT-12-E    MobileIron Advanced Management Subscription with Direct Premium Support from MobileIron - 12 month term - includes MDM, MAM, Security, intelligent Gateway, and Enterprise integration    [* * *]    [* * *]
MI-AM-ANY-DIRECT-12-RENEW-E    MobileIron Advanced Management Subscription with Direct Premium Support from MobileIron - 12 month term renewal    [* * *]    [* * *]
   Support Services      

 

Schedule B

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

Page 10 of 32


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MobileIron Support Services - Advanced Management      

SKU Number

  

Description (1)

  

Cost to
AT&T

  

Separate Fee for
Tier 2 Support
Services

MI-CUSTCARE-ANY-E    MobileIron Annual Software Assurance for Advanced Management Software License    [* * *]    [* * *]
MI-CUSTCARE-ANY-E    MobileIron Annual Software Assurance Renewal for Advanced Management Software License    [* * *]    [* * *]
MI-CUSTCAREDIRECT-ANY-E    MobileIron Annual Direct Premium Support (24x7 by MobileIron) for Advanced Management Software License    [* * *]    [* * *]
MI-CUSTCAREDIRECTRENEW-ANY-E    MobileIron Annual Direct Premium Support Renewal for Advanced Management Software License    [* * *]    [* * *]

Notes:

 

(1) Android and IOS charged per device
(2) Support levels must match across products purchased

 

II. Japan:

The following prices apply Japan only.

 

    

Japan Connected Cloud Price List in USD

         
   CORE SERVICE      

 

MobileIron Basic Management

        

SKU Number

  

Description (1)

  

Cost to
AT&T

  

Separate Fee for
Tier 2 Support
Services

MI-CLOUD-BM-ANY-12-JP    MobileIron Connected Cloud Basic Management Subscription - 12 month term - Includes MDM, MAM, and Security with zero on-premise footprint    [* * *]    [* * *]
MI-CLOUD-BM-ANY-12-RENEW-JP    MobileIron Connected Cloud Basic Management Subscription - 12 month term renewal    [* * *]    [* * *]
MI-CLOUD-BM-ANY-DIRECT-12-JP    MobileIron Connected Cloud Basic Management Subscription with Direct Premium Support from MobileIron - 12 month term - includes MDM, MAM, and Security with zero on-premise footprint - requires one-time activation    [* * *]    [* * *]

 

Schedule B

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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MI-CLOUD-BM-ANY-DIRECT-12-RENEW- JP    MobileIron Connected Cloud Basic Management Subscription with Direct Premium Support from MobileIron - 12 month term renewal    [* * *]    [* * *]

 

MobileIron Advanced Management

     

SKU Number

  

Description (1)

        Separate Fee for
Tier 2 Support
Services
MI-CLOUD-AM-ANY-12-JP    MobileIron Connected Cloud Advanced Management Subscription -12 month term - includes MDM, MAM, Security, intelligent Gateway, and Enterprise Integration    [* * *]    [* * *]
MI-CLOUD-AM-ANY-12-RENEW-JP    MobileIron Connected Cloud Advanced Management Subscription - 12 month term renewal    [* * *]    [* * *]
MI-CLOUD-AM-ANY-DIRECT-12-JP    MobileIron Connected Cloud Advanced Management Subscription with Direct Premium Support from MobileIron - 12 month term - Includes MDM, MAM, Security, Intelligent Gateway, and Enterprise Integration    [* * *]    [* * *]
MI-COULD-AM-ANY-DIRECT-12-RENEW-JP    MobileIron Connected Cloud Advanced Management Subscription with Direct Premium Support from MobileIron -12 month term renewal    [* * *]    [* * *]
    

Japan On-Premise Price List in USD

         
  

CORE PRODUCT: CHOOSE

PERPETUAL or SUBSCRIPTION

     

 

MobileIron Advanced Management

     

SKU Number

  

Description (1)

  

Cost to
AT&T

  

Separate Fee for
Tier 2 Support
Services

MI-AM ANY-PERP-JP    MobileIron Advanced Management Software License - includes MDM, MAM, Security, Intelligent Gateway, and Enterprise Integration    [* * *]    [* * *]
MI-AM-ANY-12-JP    MobileIron Advanced Management Subscription - 12 month term - includes MDM, MAM, Security, Intelligent Gateway, and Enterprise Integration    [* * *]    [* * *]
MI-AM-ANY-12-RENEW-JP    MobileIron Advanced Management Subscription - 12 month term renewal    [* * *]    [* * *]
MI-AM-ANY-DIRECT-12-JP    MobileIron Advanced Management Subscription with Direct Premium Support from MobileIron - 12 month term - includes MDM, MAM, Security, Intelligent Gateway, and Enterprise Integration    [* * *]    [* * *]
MI-AM-ANY-DIRECT-12-RENEW-JP    MobileIron Advanced Management Subscription with Direct Premium Support from MobileIron - 12 month term renewal    [* * *]    [* * *]
   Support Services      

 

Schedule B

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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MobileIron Support Services - Advanced Management      

SKU Number

  

Description (1)

  

Cost to
AT&T

  

Separate Fee for
Tier 2 Support
Services

MI-CUSTCARE-ANY-JP    MobileIron Annual Software Assurance for Advanced Management Software License    [* * *]    [* * *]
MI-CUSTCARERENEW-ANY-JP    MobileIron Annual Software Assurance Renewal for Advanced Management Software License    [* * *]    [* * *]
MI-CUSTCAREDIRECT-ANY-JP    MobileIron Annual Direct Premium Support (24x7 by MobileIron) for Advanced Management Software License    [* * *]    [* * *]
MI-CUSTCAREDIRECTRENEW-ANY-JP    MobileIron Annual Direct Premium Support Renewal for Advanced Management Software License    [* * *]    [* * *]

Notes:

 

(1) Android and IOS charged per device
(2) Support levels must match across products purchased

 

Ill. APAC (except for Japan, Korea and China):

The following prices apply to the Project Countries listed under APAC on the table in Schedule A except for Japan, Korea and Mainland China.

 

    

Asia Pacific Connected Cloud Price List in USD (except China, Japan,
Korea)

         
   CORE SERVICE      

 

MobileIron Basic Management

     

SKU Number

  

Description (1)

  

Cost to
AT&T

  

Separate Fee for
Tier 2 Support
Services

MI-CLOUD-BM-ANY-12-A    MobileIron Connected Cloud Basic Management Subscription - 12 month term - Includes MDM, MAM, and Security with zero on-premise footprint    [* * *]    [* * *]
MI-CLOUD- BM-ANY-12-RENEW-A    MobileIron Connected Cloud Basic Management Subscription - 12 month term renewal    [* * *]    [* * *]
MI-CLOUD-BM-ANY-DIRECT-12-A    MobileIron Connected Cloud Basic Management Subscription with Direct Premium Support from MobileIron - 12 month term - includes MDM, MAM, and Security with zero on-premise footprint - requires one-time Activation    [* * *]    [* * *]
MI-CLOUD-BM-ANY-DIRECT-12-RENEW-A    MobileIron Connected Cloud Basic Management Subscription with Direct Premium Support from MobileIron - 12 month term renewal    [* * *]    [* * *]

 

Schedule B

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

Page 13 of 32


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MobileIron Advanced Management      

SKU Number

  

Description (1)

       

Separate Fee for
Tier 2 Support
Services

MI-CLOUD-AM-ANY-12-A    MobileIron Connected Cloud Advanced Management Subscription - 12 month term - includes MDM, MAM, Security, Intelligent Gateway, and Enterprise Integration    [* * *]    [* * *]
MI-CLOUD-AM-ANY-12-RENEW-A    MobileIron Connected Cloud Advanced Management Subscription - 12 month term renewal    [* * *]    [* * *]
MI-CLOUD-AM-ANY-DIRECT-12-A    MobileIron Connected Cloud Advanced Management Subscription with Direct Premium Support from MobileIron -12 month term - Includes MDM, MAM, Security, Intelligent Gateway, and Enterprise Integration    [* * *]    [* * *]
MI-CLOUD-AM-ANY-DIRECT-12-RENEW-A    MobileIron Connected Cloud Advanced Management Subscription with Direct Premium Support from MobileIron - 12 month term renewal    [* * *]    [* * *]
    

Asia Pacific On-Premise Price List in USD (except China, Japan, Korea)

         
   CORE PRODUCT: CHOOSE PERPETUAL OR SUBSCRIPTION      

 

MobileIron Advanced Management

     

SKU Number

  

Description (1)

  

Cost to
AT&T

  

Separate Fee for
Tier 2 Support
Services

MI-AM-ANY-PERP-A    MobileIron Advanced Management Software License - includes MDM, MAM, Security, Intelligent Gateway, and Enterprise Integration    [* * *]    [* * *]
MI-AM-ANY-12-A    MobileIron Advanced Management Subscription - 12 month term - includes MDM, MAM, Security, Intelligent Gateway, and Enterprise Integration    [* * *]    [* * *]
MI-AM-ANY-12-RENEW-A    MobileIron Advanced Management Subscription - 12 month term renewal    [* * *]    [* * *]
MI-AM-ANY-DIRECT-12-A    MobileIron Advanced Management Subscription with Direct Premium Support from MobileIron -12 month term - includes MDM, MAM, Security, Intelligent Gateway, and Enterprise Integration    [* * *]    [* * *]
MI-AM-ANY-DIRECT-12-RENEW-A    MobileIron Advanced Management Subscription with Direct Premium Support from MobileIron -12 month term renewal    [* * *]    [* * *]
   Support Services      

 

MobileIron Support Services - Advanced Management

     

SKU Number

  

Description (1)

  

Cost to
AT&T

  

Separate Fee for
Tier 1 Support
Services

MI-CUSTCARE-ANY-A    MobileIron Annual Software Assurance for AdvancedManagement Software License    [* * *]    [* * *]
MI-CUSTCARERENEW-ANY-A    MobileIron Annual Software Assurance Renewal for AdvancedManagement Software License    [* * *]    [* * *]

 

Schedule B

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

Page 14 of 32


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MI-CUSTCAREDIRECT-ANY-A    MobileIron Annual Direct Premium Support (24x7 by MobileIron) for Advanced Management Software License    [* * *]    [* * *]

MI-CUSTCAREDIRECTRENEW-

ANY-A

   MobileIron Annual Direct Premium Support Renewal for Advanced Management Software License    [* * *]    [* * *]

Notes:

 

(1) Android and IOS charged per device
(2) Support levels must match across products purchased

 

Schedule B

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Company’s Tier 1 Support Obligations; Supplier’s Tier 2 Support Services:

The terms contained in this Schedule B , together with the terms contained in the Supplement, shall govern the provision of the Tier 1 Support Services (described below) to be provided by Company directly to the Customers and the Tier 2 Support Services provided by Supplier directly to Company (and not to Customers). All capitalized terms not defined below shall have the meaning prescribed in the Supplement.

1. Overview: Company is required to establish and maintain Tier 1 Support Services as described below and perform interaction with Customers regarding technical support and general Inquiries. In support of Company, Supplier will provide Company with “Tier 2 Support Services” as described below; which includes the maintenance services described in this Schedule B .

II. Language and Scope: Supplier shall provide support to Company in the English language only. Support shall be limited to the Software as delivered by Supplier to the Company or its Customer, as applicable. Any support services which are outside of the scope of the services described herein (including the “Exclusions” listed herein), will be charged at the then current hourly list prices for Supplier’s engineers, with a minimum 2-hour charge per occurrence.

III. Company – Tier 1 Support Services Obligations:

A. Communications with Customers Through-out Life of Support Incident: Company shall be the primary Customer contact and manage all communications with Customers. Company shall update Customers as necessary during the life of a support issue/Incident (i.e. until the support ticket is closed).

B. Other First Line Support Obligations: Company shall be responsible for all the following support obligations: (i) providing general information to Customers regarding the Software (including updates/upgrades), including information regarding Software installation, configuration, use, and continued operation; (ii) providing installation support to Customers; (III) providing configuration support to Customers; (iv) collection of information and reporting technical issues raised by Customers to Supplier; (v) filtering dummy problems from real technical problems; (vi) troubleshooting common technical problems or questions, including non-Supplier problems or questions raised by Customer; (vii) documentation and verification of technical issues to determine if issue is caused by sources outside of the Software; and (viii) opening and closing support tickets as required herein; (ix) distributing maintenance releases to Customers with valid licenses which are entitled to receive maintenance releases; and (lx) ensuring Customers with valid licenses are using most current version of the Software.

C. Reporting; Trouble Tickets. Company shall document and promptly report all errors or malfunctions of the Software to Supplier. Company agrees to submit the suspected defect of the Software to Supplier via email or Supplier’s bug tracking system, and cooperate with Supplier in its bug investigation by phone, email, and through Supplier’s bug tracking system. Supplier will provide Company with a trouble ticket number that Company will use to track the status of each issue. Company shall take all steps necessary to carry out any procedures Supplier may give for the rectification of errors or malfunctions within a reasonable time after such procedures have been provided. Supplier reserves the right to close the trouble ticket without further responsibility or liability if Company does not provide appropriate feedback to Supplier within five (5) business days of receiving updates, a workaround for a problem, or If Company fails to respond to a request for additional information within five (5) business days.

 

Schedule B

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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D. Escalation to Supplier for Tier 2 Support: To escalate a support issue to Supplier Tier 2 Support, Company must create a case in the Supplier’s Self Service portal and provide the details requested by Supplier, such information and details may include:

1. Problem subject

2. Estimated severity

3. Detailed problem description

4. Attached media (log files, screenshots, etc.)

5. Steps to reproduce

6. Software version

7. Impact of issue (i.e. business or technical Implication)

8. Company technical support contact info (including information regarding means to have remote access to Customer environment, if applicable)

E. Company Support Contacts. Company shall appoint technical support individuals who are knowledgeable in the operation of the Software to serve as primary Company contacts with Supplier for support calls. Unless otherwise permitted by Supplier, all support calls and emails from Company shall be initiated through these contacts. Company may change its primary or alternate contacts at any time upon written notification to Supplier.

F. Dial in or Remote Access. Company acknowledges that dial-in and/or remote access will speed up resolution of support issues, and where possible Company shall obtain relevant Information from Customers to facilitate dial in or remote access as needed.

IV. Maintenance Services; Second Line or Tier 2 Support: Subject to the terms specified herein, Supplier shall use reasonable commercial efforts to provide or cause to be provided to Company the following support and maintenance services:

A. Maintenance Services: For Customers whom have purchased support and maintenance services (either on a yearly basis or as a part of a valid and then current subscription license) and for the applicable term of such support and maintenance services, Supplier shall provide Company updates, upgrades, and maintenance releases (including a work-around, bug fixes, if any) which are generally provided to other Customers of the Software ( “Maintenance” ). Supplier shall provide such updates, upgrades, and maintenance releases to both (i) Company and (ii) for Customer who have purchased “On Premise” licenses to the Software, directly to such Customers via Supplier’s software download website (operated in the English language only) which enables Customers to initially download the Software and to subsequently download updates, upgrades, and maintenance releases of the Software.

B. Diagnosis and Resolution of Technical Support issues: Upon proper escalation, Supplier will assist Company’s technical support personnel to diagnose and resolve the technical support issue(s) based on the severity level attributed by Supplier to the issue. Error correction support services will be provided for Confirmed Defects in the Software which are not attributable to Exclusions (described below). “Confirmed Defect” shall mean an error or defect In the Software which is not caused or attributable to an Exclusion and which makes the Software not perform in accordance with the relevant specifications for the Software (as outlined in Supplier customer documentation); Confirmed Defects shall be assigned a Severity level based on the chart below and Supplier agrees to respond based on the following chart:

Published response times reflect the maximum amount of time it should take one of Supplier’s Tier 2 technical support engineers to respond to and begin work on a properly escalated problem.

 

Schedule B

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

Page 17 of 32


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Severity
Level

  

Definition

  

Response
Time

Severity 1    A severity one (1) issue Is a catastrophic production problem which may severely impact the Customer’s production systems, or In which Customer’s production systems are down or not functioning; loss of production data and no procedural work around exists    [* * *]
Severity 2    A severity two (2) issue Is a problem where the Customer’s system is functioning but in a severely reduced capacity. The situation is causing significant impact to portions of the Customer’s business operations and productivity. The system is exposed to potential loss or interruption of service.    [* * *]
Severity 3    A severity three (3) issue is a medium-to-low impact problem which involves partial non-critical functionality loss. One which impairs some operations but allows the Customer to continue to function. This may be a minor issue with limited loss or no loss of functionality or impact to the Customer’s operation and Issues in which there is an easy circumvention or avoidance by the Customer. This includes documentation errors.    [* * *]
Severity 4    A severity four (4) issue is for a general usage question or recommendation for a future product enhancement or modification. There Is no impact on the quality, performance or functionality of the Software.    [* * *]

Published response times reflect the maximum amount of time it should take one of Supplier’s technical support engineers to respond to and begin work on a properly escalated problem which is a Confirmed Defect in the Software. All response times specified above apply only to and occur only during Supplier’s Standard Support Hours only. If Company is not available, Supplier will not be liable for adhering to the above Response Times. At no time does Supplier guarantee a “fix” during the response times specified above. Current support contact information and support hours are as follows:

 

    Supplier’s Support Contact information:

 

    Phone (1-877-819-3452)

 

    Email ( support@)mobileiron.com )

 

    Self-Service Portal (www.support.mobileiron.com)

 

    Supplier’s Standard Support Hours

 

    Direct Access to Tier 2: 6am – 7pm PST, Mondays through Fridays

 

    Access to Answering Service 24/365

From time to time, the support contact information or Standard Support Hours may be modified; Please refer to www.support.mobileiron.com for most current information.

C. Confirmed Defect vs. Feature Enhancement or Modification Request: Supplier will determine whether the suspected error or defect reported by Company is: (a) Confirmed Defect; or (b) an Exclusion (defined below); or (c) a feature request or enhancement to the existing Software. In response to a Confirmed Defect, Supplier shall use commercially reasonable efforts to create a correction in the form of a workaround, support release, update disk or electronic transfer equivalent, patch, major upgrade, minor release or other suitable form of fix or workaround. If the suspected defect is determined by Supplier not to be a Confirmed Defect in the Software, Company can, at its option, request that Supplier spend time to further investigate the unconfirmed defect, and Supplier may do so at its then-current hourly rates. If the suspected defect is determined by Supplier to be a feature request or enhancement to the existing Software, then such work shall be outside the scope of this Agreement.

 

Schedule B

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

Page 18 of 32


INTERNATIONAL SUPPLEMENT

20100106.054.S.002

 

D. Limitation and Exclusions: Each Party will use commercially reasonable efforts commensurate with the then applicable industry standards to provide the support obligations described herein in a professional and workmanlike manner, but Supplier does not guarantee that every question or problem raised by Company will be resolved. Tier 2 Support Services will only be provided for the most current version of the Software and the version of the Software released immediately prior to such current version up to one year after the release of the current version. Notwithstanding anything else herein, Supplier’s support services do not include services requested in connection with any Exclusions (defined below) or otherwise as a result of causes or errors that are not attributable to the Software or which cannot be reproduced by Supplier on unmodified Software. In the event that Company requests Supplier to provide, and Supplier does provide, any on-site services or any services in connection with Exclusions or any causes or errors which are not attributable to Supplier, Company shall pay Supplier for such services on a time and materials basis at Supplier’s then standard rates and reimburse Supplier for any travel and lodging expenses incurred In connection with such on-site services.

E. “Exclusions” shall include:

(a) Errors or defects in the Software that are not attributable to Supplier or cannot be reproduced by Supplier on unmodified Software;

(b) Errors or defects In the Software caused by or attributable to negligent or unauthorized use of the Software;

(c) Errors or defects caused by third party software or hardware malfunction;

(d) Errors or defects caused by force majeure, or causes other than through ordinary use of the Software as permitted by Supplier in its then current customer documentation;

(e) Errors or defects caused by use of the Software on or with hardware, software or other equipment that deviates from Supplier’s recommendations made in the then-current customer documentation;

(f) Modifications or additions, or attempted modifications or additions to the Software not performed by or provided by Supplier;

(g) Errors or defects relating to third party software or hardware not provided by Supplier;

(h) Maintenance or repair resulting from catastrophe, accident, neglect, misuse, fault or negligence of Customer or Company or causes which are external to the Software;

(i) Failures, errors or defects associated with Company’s or Customer’s failure to implement the then-current version of the Software; and

(j) Failures by Customer or Company to respond to any required action plans provided by Supplier pursuant to a Company support call or otherwise.

 

Schedule B

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

Page 19 of 32


SCHEDULE C

DATA PROTECTION

DEFINITIONS

“Data Controller” and “Data Processor” have the meaning given in the applicable Data Protection Legislation;

“Data Protection Legislation” means any applicable legislation in force from time to time which implements (i) the European Community’s Directive 95/46/EC and Directive 2002/58/EC or (ii) any other data privacy law relating to the Personal Data of the country(ies) governing the Personal Data and/or where the Services are performed;

“Model Clauses” means any or all of the contractual clauses referred to in EU Commission Decisions C(2001) 4540, C(2001) 1539 and C(2004) 5271 as amended from time to time or similar contractual clauses pursuant to any applicable Data Protection Legislation. A copy of the Model Clauses is attached below as Exhibit 1 – Standard Contractual Clauses (Processors) to Schedule C; and

“Personal Data” means any information relating to an identified or identifiable natural person or as such term is defined in Data Protection Legislation which is processed as part of the Services.

GENERAL OBLIGATIONS

Company shall obtain the informed consent of each person whose Personal Data is disclosed, transferred or otherwise provided by Company to Supplier.

Supplier and Company (and its Affiliates) shall comply with all requirements of the Data Protection Legislation including but not limited to the requirements of in the Project Countries, and maintaining all necessary notifications;

Supplier shall process the Personal Data only for the purpose of performing the Services.

Supplier shall periodically inform Company of any complaints about, or requests by individuals to access, the Personal Data processed as part of the Services, and provide any information that Company reasonably requires to respond to that request or complaint.

Supplier shall provide training to its personnel who have access to the Personal Data to make them aware of Supplier’s obligations under this Schedule C. Supplier shall provide adequate training and/or instruction on the care and handling of Personal Data.

Supplier shall take reasonable appropriate technical and organisational measures in accordance with the Data Protection Legislation and otherwise in accordance with good industry practice against unauthorised or unlawful processing of, and against accidental loss or destruction of, the

 

Schedule C

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

Page 20 of 32


Personal Data, and in order to maintain the integrity of the Personal Data, including by implementing a level of security appropriate to: (a) the harm that might result from such unauthorised or unlawful processing or accidental loss, destruction or damage; and (b) the nature of the Personal Data.

Supplier shall promptly notify the other Party about any legally binding request by any law enforcement authority or other governmental body regarding the Personal Data.

Supplier shall promptly notify Company about any material unauthorized access to the Personal Data, whether unintentional or not.

Subject to the indemnification procedures and processes set forth in Section 3.16 of the Agreement, Supplier shall indemnify, defend and hold harmless Company and the applicable Affiliate(s) from and against any and all losses, costs, expenses, damages, liabilities, demands, claims or proceedings incurred or suffered by, or awarded against, Supplier or such Affiliate(s) resulting directly from a material breach by the Supplier of its obligations under this Schedule C.

DATA PROCESSOR

When acting as Data Processor for Company, Supplier shall only act on the instructions of Company and as necessary to perform its obligations and to exercise its rights under this Supplemental, and shall not subcontract such data processing without Supplier’s prior written consent.

With respect to Personal Data held in a country in the European Economic Area (“EEA”), or in a country whose Data Protection Legislation limits the processing or transfer of Personal Data, Supplier shall not process or transfer Personal Data outside that country except (i) upon Supplier’s written instructions; or (ii) with Supplier’s prior written consent and subject to the additional requirements that Supplier specifies, and which, for the avoidance of doubt, may include Supplier’s being required to ensure that parties specified by Supplier enter into the appropriate Model Clauses (see, attached) with Supplier and/or Supplier’s customer, or (iii) to the extent that Supplier adheres to the safe harbor framework developed by the Department of Commerce in coordination with the European Commission and is on the safe harbor list, accessible at https://safeharbor.export.gov/list.aspx (or successor site).

 

Schedule C

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

Page 21 of 32


Exhibit 1

STANDARD CONTRACTUAL CLAUSES (PROCESSORS)

For the purposes of Article 26(2) of Directive 95/46/EC for the transfer of personal data to processors established in third countries which do not ensure an adequate level of data protection

 

Name of the data exporting organisation:  

 

 

Address:  

 

 

Tel.:  

 

  ;   fax:  

 

  ;   e-mail:  

 

Other information needed to identify the organisation

 

 

(the data exporter )

And

 

Name of the data importing organisation:  

 

 

 

Address:  

 

 

 

Tel.:  

 

  ;   fax:  

 

  ;   e-mail:  

 

Other information needed to identify the organisation

 

 

(the data importer )

each a “party”; together “the parties”,

HAVE AGREED on the following Contractual Clauses (the Clauses) in order to adduce adequate safeguards with respect to the protection of privacy and fundamental rights and freedoms of individuals for the transfer by the data exporter to the data importer of the personal data specified in Appendix 1.

 

Schedule C

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

Page 22 of 32


Clause 1

Definitions

For the purposes of the Clauses:

 

(a) ‘personal data, ‘special categories of data, process/processing’, ‘controller’, ‘processor’, ‘data subject’ and ‘supervisory authority’ shall have the same meaning as in Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data 1 ;

 

(b) ‘the data exporter’ means the controller who transfers the personal data;

 

(c) ‘the data importer’ means the processor who agrees to receive from the data exporter personal data intended for processing on his behalf after the transfer in accordance with his instructions and the terms of the Clauses and who is not subject to a third country’s system ensuring adequate protection within the meaning of Article 25(1) of Directive 95/46/EC;

 

(d) ‘the subprocessor’ means any processor engaged by the data importer or by any other subprocessor of the data importer who agrees to receive from the data importer or from any other subprocessor of the data importer personal data exclusively intended for processing activities to be carried out on behalf of the data exporter after the transfer in accordance with his instructions, the terms of the Clauses and the terms of the written subcontract;

 

(e) ‘the applicable data protection law’ means the legislation protecting the fundamental rights and freedoms of individuals and, in particular, their right to privacy with respect to the processing of personal data applicable to a data controller in the Member State in which the data exporter is established;

 

(f) ‘technical and organisational security measures’ means those measures aimed at protecting personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing.

 

1   Parties may reproduce definitions and meanings contained in Directive 95/46/EC within this Clause if they considered it better for the contract to stand alone.

 

Schedule C

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

Page 23 of 32


Clause 2

Details of the transfer

The details of the transfer and in particular the special categories of personal data where applicable are specified in Appendix 1 which forms an integral part of the Clauses.

Clause 3

Third-party beneficiary clause

 

1. The data subject can enforce against the data exporter this Clause, Clause 4(b) to (i), Clause 5(a) to (e), and (g) to (j), Clause 6(1) and (2), Clause 7, Clause 8(2), and Clauses 9 to 12 as third-party beneficiary.

 

2. The data subject can enforce against the data importer this Clause, Clause 5(a) to (e) and (g), Clause 6, Clause 7, Clause 8(2), and Clauses 9 to 12, in cases where the data exporter has factually disappeared or has ceased to exist in law unless any successor entity has assumed the entire legal obligations of the data exporter by contract or by operation of law, as a result of which it takes on the rights and obligations of the data exporter, in which case the data subject can enforce them against such entity.

 

3. The data subject can enforce against the subprocessor this Clause, Clause 5(a) to (e) and (g), Clause 6, Clause 7, Clause 8(2), and Clauses 9 to 12, in cases where both the data exporter and the data importer have factually disappeared or ceased to exist in law or have become insolvent, unless any successor entity has assumed the entire legal obligations of the data exporter by contract or by operation of law as a result of which it takes on the rights and obligations of the data exporter, in which case the data subject can enforce them against such entity. Such third-party liability of the subprocessor shall be limited to its own processing operations under the Clauses.

 

4. The parties do not object to a data subject being represented by an association or other body if the data subject so expressly wishes and if permitted by national law.

Clause 4

Obligations of the data exporter

The data exporter agrees and warrants:

 

(a) that the processing, including the transfer itself, of the personal data has been and will continue to be carried out in accordance with the relevant provisions of the applicable data protection law (and, where applicable, has been notified to the relevant authorities of the Member State where the data exporter is established) and does not violate the relevant provisions of that State;

 

Schedule C

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

Page 24 of 32


(b) that it has instructed and throughout the duration of the personal data processing services will instruct the data importer to process the personal data transferred only on the data exporter’s behalf and in accordance with the applicable data protection law and the Clauses;

 

(c) that the data importer will provide sufficient guarantees in respect of the technical and organisational security measures specified in Appendix 2 to this contract;

 

(d) that after assessment of the requirements of the applicable data protection law, the security measures are appropriate to protect personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing, and that these measures ensure a level of security appropriate to the risks presented by the processing and the nature of the data to be protected having regard to the state of the art and the cost of their implementation;

 

(e) that it will ensure compliance with the security measures;

 

(f) that, if the transfer involves special categories of data, the data subject has been informed or will be informed before, or as soon as possible after, the transfer that its data could be transmitted to a third country not providing adequate protection within the meaning of Directive 95/46/EC;

 

(g) to forward any notification received from the data importer or any subprocessor pursuant to Clause 5(b) and Clause 8(3) to the data protection supervisory authority if the data exporter decides to continue the transfer or to lift the suspension;

 

(h) to make available to the data subjects upon request a copy of the Clauses, with the exception of Appendix 2, and a summary description of the security measures, as well as a copy of any contract for subprocessing services which has to be made in accordance with the Clauses, unless the Clauses or the contract contain commercial information, in which case it may remove such commercial information;

 

(i) that, in the event of subprocessing, the processing activity is carried out in accordance with Clause 11 by a subprocessor providing at least the same level of protection for the personal data and the rights of data subject as the data importer under the Clauses; and

 

(j) that it will ensure compliance with Clause 4(a) to (i).

 

Schedule C

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

Page 25 of 32


Clause 5

Obligations of the data importer 2

The data importer agrees and warrants:

 

(a) to process the personal data only on behalf of the data exporter and in compliance with its instructions and the Clauses; if it cannot provide such compliance for whatever reasons, it agrees to inform promptly the data exporter of its inability to comply, in which case the data exporter is entitled to suspend the transfer of data and/or terminate the contract;

 

(b) that it has no reason to believe that the legislation applicable to it prevents it from fulfilling the instructions received from the data exporter and its obligations under the contract and that in the event of a change in this legislation which is likely to have a substantial adverse effect on the warranties and obligations provided by the Clauses, it will promptly notify the change to the data exporter as soon as it is aware, in which case the data exporter is entitled to suspend the transfer of data and/or terminate the contract;

 

(c) that it has implemented the technical and organisational security measures specified in Appendix 2 before processing the personal data transferred;

 

(d) that it will promptly notify the data exporter about:

 

  (i) any legally binding request for disclosure of the personal data by a law enforcement authority unless otherwise prohibited, such as a prohibition under criminal law to preserve the confidentiality of a law enforcement investigation,

 

  (ii) any accidental or unauthorised access, and

 

  (iii) any request received directly from the data subjects without responding to that request, unless it has been otherwise authorised to do so;

 

(e) to deal promptly and properly with all inquiries from the data exporter relating to its processing of the personal data subject to the transfer and to abide by the advice of the supervisory authority with regard to the processing of the data transferred;

 

(f) at the request of the data exporter to submit its data processing facilities for audit of the processing activities covered by the Clauses which shall be carried out by the data exporter or an inspection body composed of independent members and in possession of the required professional qualifications bound by a duty of confidentiality, selected by the data exporter, where applicable, in agreement with the supervisory authority;

 

2   Mandatory requirements of the national legislation applicable to the data importer which do not go beyond what is necessary in a democratic society on the basis of one of the interests listed in Article 13(1) of Directive 95/46/EC, that is, if they constitute a necessary measure to safeguard national security, defence, public security, the prevention, investigation, detection and prosecution of criminal offences or of breaches of ethics for the regulated professions, an important economic or financial interest of the State or the protection of the data subject or the rights and freedoms of others, are not in contradiction with the standard contractual clauses. Some examples of such mandatory requirements which do not go beyond what is necessary in a democratic society are, inter alia , internationally recognised sanctions, tax-reporting requirements or anti-money-laundering reporting requirements.

 

Schedule C

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

Page 26 of 32


(g) to make available to the data subject upon request a copy of the Clauses, or any existing contract for subprocessing, unless the Clauses or contract contain commercial information, in which case it may remove such commercial information, with the exception of Appendix 2 which shall be replaced by a summary description of the security measures in those cases where the data subject is unable to obtain a copy from the data exporter;

 

(h) that, in the event of subprocessing, it has previously informed the data exporter and obtained its prior written consent;

 

(i) that the processing services by the subprocessor will be carried out in accordance with Clause 11;

 

(j) to send promptly a copy of any subprocessor agreement it concludes under the Clauses to the data exporter.

Clause 6

Liability

 

1. The parties agree that any data subject, who has suffered damage as a result of any breach of the obligations referred to in Clause 3 or in Clause 11 by any party or subprocessor is entitled to receive compensation from the data exporter for the damage suffered.

 

2. If a data subject is not able to bring a claim for compensation in accordance with paragraph 1 against the data exporter, arising out of a breach by the data importer or his subprocessor of any of their obligations referred to in Clause 3 or in Clause 11, because the data exporter has factually disappeared or ceased to exist in law or has become insolvent, the data importer agrees that the data subject may issue a claim against the data importer as if it were the data exporter, unless any successor entity has assumed the entire legal obligations of the data exporter by contract of by operation of law, in which case the data subject can enforce its rights against such entity.

 

   The data importer may not rely on a breach by a subprocessor of its obligations in order to avoid its own liabilities.

 

3. If a data subject is not able to bring a claim against the data exporter or the data importer referred to in paragraphs 1 and 2, arising out of a breach by the subprocessor of any of their obligations referred to in Clause 3 or in Clause 11 because both the data exporter and the data importer have factually disappeared or ceased to exist in law or have become insolvent, the subprocessor agrees that the data subject may issue a claim against the data subprocessor with regard to its own processing operations under the Clauses as if it were the data exporter or the data importer, unless any successor entity has assumed the entire legal obligations of the data exporter or data importer by contract or by operation of law, in which case the data subject can enforce its rights against such entity. The liability of the subprocessor shall be limited to its own processing operations under the Clauses.

 

Schedule C

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

Page 27 of 32


Clause 7

Mediation and jurisdiction

 

1. The data importer agrees that if the data subject invokes against it third-party beneficiary rights and/or claims compensation for damages under the Clauses, the data importer will accept the decision of the data subject:

 

  (a) to refer the dispute to mediation, by an independent person or, where applicable, by the supervisory authority;

 

  (b) to refer the dispute to the courts in the Member State in which the data exporter is established.

 

2. The parties agree that the choice made by the data subject will not prejudice its substantive or procedural rights to seek remedies in accordance with other provisions of national or international law.

Clause 8

Cooperation with supervisory authorities

 

1. The data exporter agrees to deposit a copy of this contract with the supervisory authority if it so requests or if such deposit is required under the applicable data protection law.

 

2. The parties agree that the supervisory authority has the right to conduct an audit of the data importer, and of any subprocessor, which has the same scope and is subject to the same conditions as would apply to an audit of the data exporter under the applicable data protection law.

 

3. The data importer shall promptly inform the data exporter about the existence of legislation applicable to it or any subprocessor preventing the conduct of an audit of the data importer, or any subprocessor, pursuant to paragraph 2. In such a case the data exporter shall be entitled to take the measures foreseen in Clause 5 (b).

Clause 9

Governing Law

The Clauses shall be governed by the law of the Member State in which the data exporter is established, namely                                         

 

Schedule C

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

Page 28 of 32


Clause 10

Variation of the contract

The parties undertake not to vary or modify the Clauses. This does not preclude the parties from adding clauses on business related issues where required as long as they do not contradict the Clause.

Clause 11

Subprocessing

 

1. The data importer shall not subcontract any of its processing operations performed on behalf of the data exporter under the Clauses without the prior written consent of the data exporter. Where the data importer subcontracts its obligations under the Clauses, with the consent of the data exporter, it shall do so only by way of a written agreement with the subprocessor which imposes the same obligations on the subprocessor as are imposed on the data importer under the Clauses 3 . Where the subprocessor fails to fulfil its data protection obligations under such written agreement the data importer shall remain fully liable to the data exporter for the performance of the subprocessor’s obligations under such agreement.

 

2. The prior written contract between the data importer and the subprocessor shall also provide for a third-party beneficiary clause as laid down in Clause 3 for cases where the data subject is not able to bring the claim for compensation referred to in paragraph 1 of Clause 6 against the data exporter or the data importer because they have factually disappeared or have ceased to exist in law or have become insolvent and no successor entity has assumed the entire legal obligations of the data exporter or data importer by contract or by operation of law. Such third-party liability of the subprocessor shall be limited to its own processing operations under the Clauses.

 

3. The provisions relating to data protection aspects for subprocessing of the contract referred to in paragraph 1 shall be governed by the law of the Member State in which the data exporter is established, namely                                         

 

4. The data exporter shall keep a list of subprocessing agreements concluded under the Clauses and notified by the data importer pursuant to Clause 5 (j), which shall be updated at least once a year. The list shall be available to the data exporter’s data protection supervisory authority.

 

3   This requirement may be satisfied by the subprocessor co-signing the contract entered into between the data exporter and the data importer under this Decision.

 

Schedule C

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

Page 29 of 32


Clause 12

Obligation after the termination of personal data processing services

 

1. The parties agree that on the termination of the provision of data processing services, the data importer and the subprocessor shall, at the choice of the data exporter, return all the personal data transferred and the copies thereof to the data exporter or shall destroy all the personal data and certify to the data exporter that it has done so, unless legislation imposed upon the data importer prevents it from returning or destroying all or part of the personal data transferred. In that case, the data importer warrants that it will guarantee the confidentiality of the personal data transferred and will not actively process the personal data transferred anymore.

 

2. The data importer and the subprocessor warrant that upon request of the data exporter and/or of the supervisory authority, it will submit its data processing facilities for an audit of the measures referred to in paragraph 1.

On behalf of the data exporter:

Name (written out in full):

Position:

Address:

Other information necessary in order for the contract to be binding (if any):

 

Signature  

 

(stamp of organisation)

On behalf of the data importer:

Name (written out in full):

Position:

Address:

Other information necessary in order for the contract to be binding (if any):

 

Signature  

 

(stamp of organisation)

 

Schedule C

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

Page 30 of 32


APPENDIX 1 TO THE STANDARD CONTRACTUAL CLAUSES

This Appendix forms part of the Clauses and must be completed and signed by the parties The Member States may complete or specify, according to their national procedures, any additional necessary information to be contained in this Appendix

Data exporter

The data exporter is (please specify briefly your activities relevant to the transfer):

 

 

 

 

 

 

Data importer

The data importer is (please specify briefly activities relevant to the transfer):

 

 

 

 

 

 

Data subjects

The personal data transferred concern the following categories of data subjects (please specify):

 

 

 

 

 

 

Categories of data

The personal data transferred concern the following categories of data (please specify):

 

 

 

 

 

 

Special categories of data (if appropriate)

The personal data transferred concern the following special categories of data (please specify):

 

 

 

 

 

 

Processing operations

The personal data transferred will be subject to the following basic processing activities (please specify):

 

 

 

 

 

 

DATA EXPORTER

Name:  

 

Authorised Signature  

 

DATA IMPORTER
Name:  

 

Authorised Signature  

 

 

Schedule C

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

Page 31of 32


APPENDIX 2 TO THE STANDARD CONTRACTUAL CLAUSES

This Appendix forms part of the Clauses and must be completed and signed by the parties Description of the technical and organisational security measures implemented by the data importer in accordance with Clauses 4(d) and 5(c) (or document/legislation attached):

 

 

 

 

 

 

 

 

ILLUSTRATIVE INDEMNIFICATION CLAUSE (OPTIONAL)

Liability

The parties agree that if one party is held liable for a violation of the clauses committed by the other party, the latter will, to the extent to which it is liable, indemnify the first party for any cost, charge, damages, expenses or loss it has incurred.

Indemnification is contingent upon:

 

(a) the data exporter promptly notifying the data importer of a claim; and

 

(b) the data importer being given the possibility to cooperate with the data exporter in the defence and settlement of the claim 4 .

 

4   Paragraph on liabilities is optional.

 

Schedule C

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

Page 32 of 32


Amendment

20100106.054.S.002.A.001

Between

Mobile Iron, Inc.

And

AT&T Services, Inc.


Agreement No. 20100106.054.S.002.A.001

 

Amendment No. 20100106.054.S.002.A.001

to

International Supplement

This Amendment (this “Amend.”), effective on the date when signed by the last of the two Parties to so sign, and amending International Supplement No. 20100106.054.S.002 effective October 19, 2012 (the “International Supplement”), is between Mobile Iron, Inc., a Delaware corporation (“Supplier”), and AT&T Services, Inc., a Delaware corporation (“AT&T”) (each, a “Party” and together, the “Parties”). In the event of a conflict between the terms of this Amend. and the terms of the International Supplement, the terms of this Amend. will control. Capitalized terms used but not otherwise defined in this Amend. shall have the meaning assigned to them in the International Supplement.

Supplier and AT&T are Parties to the International Supplement under which Supplier authorizes AT&T to resell Supplier’s material and services to AT&T Customers.

In consideration of the premises and the covenants hereinafter contained, the Parties agree that Schedule A, “PROJECT COUNTRIES AND COMPANY AFFILIATES” , is deleted in its entirety and replaced with the Schedule A that is attached and incorporated into this Amend. by this reference.

The terms and conditions of the International Supplement in all other respects remain unchanged and in full force and effect.

[Signature page follows.]

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

2


Agreement No. 20100106.054.S.002.A.001

 

Original signature transmitted and received via facsimile or other electronic transmission of a scanned document (e.g., .pdf or similar format) are true and valid signatures for all purposes hereunder and shall bind the Parties to the same extent as that of an original signature on an original document. This Amend. may be executed in multiple counterparts, each of which shall be deemed to constitute an original but all of which together shall constitute only one document.

IN WITNESS WHEREOF , each Party has caused this Amend. to be signed by its duly authorized representative.

 

Mobile Iron, Inc.     AT&T Services, Inc.
By:  

/s/ Michael Morrissey

    By:  

/s/ Philip Jurecky

Printed Name:  

Michael Morrissey

    Printed Name:  

Philip Jurecky

Printed Title:  

VP Legal

    Title:  

Senior Contract Manager

Date:  

Feb. 28, 2013

    Date:  

Feb. 28, 2013

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

3


Agreement No. 20100106.054.S.002.A.001

 

SCHEDULE A

PROJECT COUNTRIES AND COMPANY AFFILIATES

(IN WHICH AT&T IS AUTHORIZED BY SUPPLIER TO RESELL SOFTWARE)

 

ASIA-PACIFIC
AUSTRALIA    AT&T Global Network Services Australia Pty, Ltd.
HONG KONG    AT&T Global Network Services Hong Kong Limited
INDONESIA    P.T. AT&T Global Network Services Indonesia
JAPAN    AT&T Communications Services (Japan) Ltd; AT&T Japan Ltd
SOUTH KOREA    AT&T GNS Korea limited
MALAYSIA    AT&T Worldwide Network Services (Malaysia) Sdn. Bhd
NEW ZEALAND    AT&T Global Network Services International Inc. - New Zealand Branch Office
PHILIPPINES    AT&T Global Network Services International Inc.
SINGAPORE    AT&T Worldwide Telecommunications Services Singapore Pte Ltd
TAIWAN    AT&T Global Network Services Taiwan Ltd
THAILAND    AT&T Global Network Services (Thailand) Co. Ltd
VIETNAM    N/A (non-AT&T jurisdiction)
CANADA, CARIBBEAN LATIN AMERICA
CANADA    AT&T Global Services Canada Co.
EUROPEA, MIDDLE EAST, AFRICA
AUSTRIA    AT&T Global Network Services Austria GmbH
BELGIUM    AT&T Global Network Services Belgium S.P.R.L.
BULGARIA    AT&T Global Network Services Bulgaria Ltd
CYPRUS    AT&T Global Network Services Cyprus Ltd
CZECH REPUBLIC    AT&T Global Network Services Czech Republic s.r.o,
DENMARK    AT&T Global Network Services Denmark ApS
FRANCE    AT&T Global Network Services France, SAS
GERMANY    AT&T Global Network Services Deutschland GmbH
GREECE    AT&T Global Network Services (Hellas) E.P.E.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

4


Agreement No. 20100106.054.S.002.A.001

 

HUNGARY    AT&T Global Network Services Hungary Kft.
IRELAND    AT&T Global Network Services Ireland Limited
ISRAEL    AT&T Global Network Services International Inc. - Israel Branch Office
ITALY    AT&T Global Network Services Italia S.p.A.
LATVIA    AT&T Global Network Services Latvia SIA
LUXEMBOURG    AT&T Global Network Services Luxembourg S.a.r.l.
MAURITIUS    N/A (non-AT&T jurisdiction)
NETHERLANDS    AT&T Global Network Services Nederland B.V.
PAKISTAN    AT&T Global Network Services International Inc., Pakistan Branch
POLAND    AT&T Global Network Services Polska Sp. z.o.o.
ROMANIA    AT&T Global Network Services Romania SRL
RUSSIA    AT&T Global Network Services OOO
SLOVAKIA    AT&T Global Network Services Slovakia, s.r.o.
SPAIN    AT&T Global Network Services Espana, S.L.
SWEDEN    AT&T Global Network Services Sweden AB
SWITZERLAND    AT&T Global Network Services Switzerland Sarl
UNITED KINGDOM    AT&T Global Network Services (UK) B.V. - UK Branch

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

5


Amendment

20100106.054.S.002.A.002

Between

Mobile Iron, Inc.

And

AT&T Services, Inc.


Amendment No. 20100106.054.S.002.A.002

 

Amendment No. 20100106.054.S.002.A.002

to

International Supplement

This Amendment (this “Amend.”), effective on the date when signed by the last of the two Parties to so sign, and amending International Supplement No. 20100106.054.S.002 effective October 19, 2012 (the “International Supplement”), is between Mobile Iron, Inc., a Delaware corporation (“Supplier”), and AT&T Services, Inc., a Delaware corporation (“AT&T”) (each, a “Party” and together, the “Parties”). In the event of a conflict between the terms of this Amend. and the terms of the International Supplement, the terms of this Amend. will control. Capitalized terms used but not otherwise defined in this Amend. shall have the meaning assigned to them in the International Supplement.

Supplier and AT&T are Parties to the International Supplement under which Supplier authorizes AT&T to resell Supplier’s material and services to AT&T Customers.

In consideration of the premises and the covenants hereinafter contained, the Parties agree that Schedule A, “PROJECT COUNTRIES AND COMPANY AFFILIATES” , is deleted in its entirety and replaced with the Schedule A that is attached and incorporated into this Amend. by this reference.

The terms and conditions of the International Supplement in all other respects remain unchanged and in full force and effect.

[Signature page follows.)

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

2


Amendment No. 20100106.054.S.002.A.002

 

Original signature transmitted and received via facsimile or other electronic transmission of a scanned document (e.g., .pdf or similar format) are true and valid signatures for all purposes hereunder and shall bind the Parties to the same extent as that of an original signature on an original document. This Amend. may be executed in multiple counterparts, each of which shall be deemed to constitute an original but all of which together shall constitute only one document.

IN WITNESS WHEREOF, each Party has caused this Amend. to be signed by its duly authorized representative.

 

Mobile Iron, Inc.     AT&T Services, Inc.
By:  

/s/ Laurel Finch

    By:  

/s/ Philip Jurecky

Printed Name:  

Laurel Finch

    Printed Name:  

Philip Jurecky

Printed Title:  

VP General Counsel

    Printed Title:  

Senior Contract Manager

Date:  

April 10, 2013

    Date:  

04/10/13

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

3


Amendment No. 20100106.054.S.002.A.002

 

SCHEDULE A

PROJECT COUNTRIES AND COMPANY AFFILIATES

(IN WHICH AT&T IS AUTHORIZED BY SUPPLIER TO RESELL SOFTWARE)

 

ASIA-PACIFIC
AUSTRALIA    AT&T Global Network Services Australia Pty. Ltd.
CHINA    AT&T (China) Co. Ltd
HONG KONG    AT&T Global Network Services Hong Kong Limited
INDIA    AT&T Global Network Services India Private Limited
INDONESIA    P.T. AT&T Global Network Services Indonesia
JAPAN    AT&T Communications Services (Japan) Ltd; AT&T Japan Ltd
SOUTH KOREA    AT&T GNS Korea Limited
MALAYSIA    AT&T Worldwide Network Services (Malaysia) Sdn. Bhd
NEW ZEALAND    AT&T Global Network Services International Inc. – New Zealand Branch Office
PHILIPPINES    AT&T Global Network Services International Inc.
SINGAPORE    AT&T Worldwide Telecommunications Services Singapore Pte Ltd
TAIWAN    AT&T Global Network Services Taiwan Ltd
THAILAND    AT&T Global Network Services (Thailand) Co. Ltd
VIET NAM    N/A (non-AT&T jurisdiction, representative office only)
CANADA, CARIBBEAN, LATIN AMERICA
ARGENTINA    AT&T Communications Services Argentina S.R.L.
BAHAMAS   
BERMUDA   
BRAZIL    AT&T Global Network Services Brazil Ltda
BRITISH VIRGIN ISLANDS   
CANADA    AT&T Global Services Canada Co.
CAYMAN ISLANDS   
CHILE    AT&T Chile SA

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

4


Amendment No. 20100106.054.S.002.A.002

 

COLOMBIA    AT&T Global Network Services Colombia Ltda
ECUADOR   
MEXICO    AT&T Global Network Services Mexico S. de R.L. de C.V.
PERU    AT&T Global Network Services del Peru S.R.L.
PUERTO RICO   
VENEZUELA    AT&T Global Network Services Venezuela, LLC
EUROPEA, MIDDLE EAST, AFRICA
AUSTRIA    AT&T Global Network Services Austria GmbH
BELGIUM    AT&T Global Network Services Belgium S.P.R.L.
BULGARIA    AT&T Global Network Services Bulgaria Ltd
CROATIA    AT&T Global Network Services Hrvatska, d.o.o.
CYPRUS    AT&T Global Network Services Cyprus Ltd
CZECH REPUBLIC    AT&T Global Network Services Czech Republic s.r.o.
DENMARK    AT&T Global Network Services Denmark ApS
ESTONIA    AT&T Global Network Services Estonia Oy
FINLAND    AT&T Global Network Services Finland Oy
FRANCE    AT&T Global Network Services France, SAS
GERMANY    AT&T Global Network Services Deutschland GmbH
GREECE    AT&T Global Network Services (Hellas) E.P.E.
HUNGARY    AT&T Global Network Services Hungary Kft.
IRELAND    AT&T Global Network Services Ireland Limited.
ISRAEL    AT&T Global Network Services International Inc.—Israel Branch Office
ITALY    AT&T Global Network Services Italia S.p.A.
LATVIA    AT&T Global Network Services Latvia SIA
LITHUANIA    UAB AT&T Lietuva
LUXEMBOURG    AT&T Global Network Services Luxembourg S.a.r.l.
MALTA   
MAURITIUS    N/A (non-AT&T jurisdiction)
MONACO   
MOROCCO    AT&T Global Network Services Morocco sari
NETHERLANDS    AT&T Global Network Services Nederland B.V.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

5


Amendment No. 20100106.054.S.002.A.002

 

NORWAY    AT&T Global Network Services Norge LLC
PAKISTAN    AT&T Global Network Services International Inc., Pakistan Branch
POLAND    AT&T Global Network Services Polska Sp. z.o.o.
PORTUGAL    AT&T Serviços de Telecomunicaçōes, Sociedade Unipessoal, Lda
ROMANIA    AT&T Global Network Services Romania SRL
RUSSIA    AT&T Global Network Services OOO
SLOVAKIA    AT&T Global Network Services Slovakia, s.r.o.
SLOVENIA    AT&T globalne omrezne storitve d.o.o.
SOUTH AFRICA    AT&T Global Network Services SA (Pty) Limited
SPAIN    AT&T Global Network Services Espana, S.L.
SWEDEN    AT&T Global Network Services Sweden AB
SWITZERLAND    AT&T Global Network Services Switzerland Sari
UNITED KINGDOM    AT&T Global Network Services (UK) B.V. - UK Branch

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

6


Amendment No. 20100106.054.S.001.A.012

Amendment 12

To

Supplement

20100106.054.S.001

Between

Mobile Iron, Inc.

And

AT&T Services, Inc.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

1


Amendment No. 20100106.054.S.001.A.012

 

Amendment 12 to Supplement 1 to AT&T-Mobile Iron Resale Agreement

This Amendment 12 to Supplement 1 (this “Amendment”), effective on the date when signed by the last of the two Parties to so sign (the “Effective Date”), and amending Supplement no. 20100106.054.S.001 (the “Supplement”) to AT&T-Mobile Iron Resale Agreement no. 20100106.054.C, effective April 22, 2010, as previously amended (the “Agreement”), by and between Mobile Iron, Inc., a Delaware corporation (“Supplier”), and AT&T Services, Inc., a Delaware corporation (“AT&T”) (each, a “Party” and together, the “Parties”). In the event of a conflict between the terms of this Amendment and the terms of the Supplement, the terms of this Amendment will control. Capitalized terms used but not otherwise defined in this Amendment shall have the meanings assigned to them in the Supplement or the Agreement.

*      *      *

Supplier and AT&T are Parties to the Agreement under which Supplier authorizes AT&T to resell Supplier’s material and services to AT&T Customers.

In consideration of the premises and the covenants hereinafter contained, the Parties agree:

 

1. Defined Terms.

For the purposes of this Amendment, the Material shall be deemed to be the Supplier’s Anyware Software (which shall be Standard Software) for mobile device management (MDM) identified in Appendix A. The Material, when rebranded by or on behalf of AT&T in accordance with the branding provisions of this Amendment, shall be deemed the “AT&T MDM Solution.” References in Section 1.2(a)(ii) of the Supplement to the “Solution” shall be deemed to be references to the AT&T MDM Solution.

 

2. Section 3.20, Invoicing and Payment, of the Agreement. The following new paragraphs are added to the end of Section 3.20, Invoicing and Payment, of the Agreement:

For AT&T MDM Solutions, AT&T will provide Supplier with AT&T MDM Solution Monthly License (MDM) Reports (as described in [* * *] of this Amendment) within [* * *] after the end of each month. The MDM reports will identify what the beginning and end dates are for each settlement period.

Supplier has up to [* * *] from receipt of an MDM settlement report to notify AT&T in writing of any discrepancy between Supplier’s records and the MDM settlement report. Supplier and AT&T will work together in good faith to resolve any discrepancies by the last day of the calendar month in which the MDM settlement report is received by Supplier. Any resolved discrepancies will be applied by Supplier to a subsequent invoice as a credit or as an additional amount due, as agreed upon by both Parties.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

2


Amendment No. 20100106.054.S.001.A.012

 

Supplier will invoice AT&T based on reconciliation between Supplier records and MDM settlement reports. AT&T shall have up to [* * *] days after receipt of the invoice to pay Supplier.

 

3. Solely for the purposes of the Materials sold pursuant to this Amendment, Section 4.26, Grant of Rights, shall not apply and is replaced as follows:

4.26 Grant of Rights

 

  a. Subject to the terms and conditions of this Agreement, Supplier hereby grants to AT&T a worldwide, non-exclusive, non-sublicensable (except to Customers and End Users as provided below), nontransferable (except as set forth in this Agreement), fully paid up (but only as to [* * *] of this Agreement has been paid) and royalty free (except subject to payment, for each Customer, of the amounts specified in Appendix B of this Agreement) right, during the term of this Agreement, as reasonably necessary in connection with providing the AT&T MDM Solution to Customers on a time-based subscription basis

 

  (i) with regard to the Anyware Software as follows: (a) to distribute, resell and sublicense the client and/or Customer premises component(s) of the Anyware Software (the “Non-Hosted Components”), which enable access to and use of the Anyware Software server component(s) of the AT&T MDM Solution (the “Hosted Components”), to Customers who have entered into an AT&T Customer Agreement that conforms to the Minimum Terms (each such Customer an “AT&T MDM Customer”); (b) to reproduce and use such number of copies of the Non-Hosted Components as is required for AT&T to provide associated services to AT&T MDM Customers and to sublicense AT&T subcontractors listed on Appendix EE or approved in writing by Supplier, which approval shall not be unreasonably withheld (“AT&T Subcontractors”) to do the same; (c) to reproduce and use the Hosted Components (in accordance with the Documentation) on equipment owned or controlled by AT&T (the “AT&T Hosting Infrastructure”) and hosted in AT&T Data Centers for the purpose of enabling AT&T MDM Customers to access their respective instances of the AT&T MDM Solution on a Software-as-a-Service (SaaS) basis; (d) to configure the Non-Hosted Components (in accordance with the Documentation) on behalf of AT&T MDM Customers for whom AT&T is managing the AT&T MDM Solution; (e) to reproduce and use the Anyware Software for testing and laboratory use (which shall include hosting the Hosted Components on AT&T’s equipment in the test facility); and (e) to write, modify or customize AT&T user interfaces to the Materials to make API calls to the Anyware Software in accordance with Supplier’s Anyware Integration API Guide and to sublicense Subcontractors to do the same; and

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

3


Amendment No. 20100106.054.S.001.A.012

 

 

  (ii) with regard to the Supplier Ancillary Materials identified in Appendix FF of the Supplement applicable to the AT&T MDM Solution, the right to reproduce and use such Supplier Ancillary Materials in connection with all of the aforementioned activities. The foregoing license includes the rights to use and copy the Ancillary Material and modify the Ancillary Material to create, modify and distribute documentation (e.g., training, support, and the like) for internal use or by AT&T MDM Customers.

 

  (iii) the term “Designated AT&T Data Center” means an AT&T Data Center(s) as AT&T may elect, provided however, that (a) to the extent that adding a Data Center may require professional services from Supplier, AT&T shall be obligated to pay Supplier (at Supplier’s then current rate for professional services or such other rate as the Parties may mutually agree) for such professional services, which will be performed in accordance with a mutually agreed Statement of Work; and (b) AT&T shall be responsible for ensuring compliance with all applicable law and regulations (including, without limitation, export and import requirements) associated with hosting at the location.

a. The foregoing license also includes the right to conduct free demonstrations and trials (not to exceed [* * *] days without Supplier’s approval) of the AT&T MDM Solution at no cost to AT&T, provided that each trial Customer enters into an AT&T trial license agreement conforming to the Minimum Terms. For the avoidance of doubt, a “trial” may include, without limitation, the temporary delivery of non-Hosted Components to Customers and their end-users and enabling Customer access to the SaaS Component for demonstration, testing or trial. Such trials will include no more than [* * *] licenses at any time, with a maximum of 1 trial per prospective customer. AT&T will endeavor to limit trials to an average of [* * *] days. Trials beyond these limitations shall be reviewed on a case by case basis.

b. Supplier acknowledges and agrees that AT&T shall be the owner of the copyright in any writings prepared by AT&T or its subcontractors, except to the extent that such writings are derivative works of the Anyware Software and/or Ancillary Materials.

c. As a condition of the license granted herein, in addition to the restrictions set forth in Section 3.33B of the Agreement (except as otherwise permitted under this Amendment), AT&T and Affiliates shall not themselves, and shall not authorize or permit any third party to (i) use the Anyware Software or any portion thereof or provide the AT&T MDM Solution in any way that is in violation of any applicable laws; (ii) distribute, sell, license or otherwise provide the Hosted Components or any portion thereof to third parties; (iii) release, publish, and/or otherwise make available to any third party the results of any performance, functional or security evaluation of the Anyware Software or any portion thereof without the prior written approval of Supplier; or (iv) alter or remove any proprietary notices or legends contained on or in the Anyware Software or any portion thereof (except to the extent expressly contemplated by the Anyware Integration API Guide and the Anyware Branding Guidelines).

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

4


Amendment No. 20100106.054.S.001.A.012

 

 

  d. Supplier shall not be providing warranties directly to Customers of the AT&T MDM Solution. Any such warranties made to Customers shall be made (if at all) directly by AT&T. AT&T shall make no warranty, guarantee, or representation, whether written or oral, on Supplier’s behalf beyond the warranties set forth in the Minimum Terms. The Limitation of Damages set forth in Section 3.22 of the Agreement shall not apply to a breach by AT&T of this Section 4.26(e).

 

  e. AT&T acknowledges and agrees that any Subcontractor to whom AT&T sublicenses its right under Section 4.26(a)(i) shall be subject to conditions and restrictions (including confidentiality obligations) no less protective of Supplier’s rights in the Anyware Software and Ancillary Materials than those applicable to AT&T herein.

 

  f. During the period that [* * *] is providing [* * *] (as described in [* * *], AT&T shall remain responsible for ensuring that delivery of the AT&T MDM Solution into any country in the territory complies with all import and other laws applicable with delivery of the AT&T MDM Solution into such country.

 

4. Section 4.28, Basic Cloud and Exclusivity, is deleted in its entirety and replaced with Anyware Exclusivity as follows:

4.28 “White Label” Exclusivity for Anyware Software

Subject to the terms and conditions of this Section 4.28, for [* * *] period beginning on the date that AT&T commercially launches AT&T MDM (the “Exclusivity Period”), Supplier will not license a White Label Version (defined below) of the Anyware Software for resale or distribution by telecommunication service providers that are comparable to AT&T (including, wireless, cable or wireline operators) and that are headquartered in the United States of America, including Puerto Rico and US Virgin Islands, (each, an “Operator” and, collectively “Operators”). For purposes of this Section 4.28, a “White Label Version” means a version of the Anyware Software that has been re-branded for resale and distribution under the Operator’s brand. AT&T will be deemed to “commercially launch” AT&T MDM on the first day that AT&T (or its resellers or Affiliates) makes AT&T MDM available for sale to Customers.

For the avoidance of doubt, nothing in this Section 4.28 shall prohibit Supplier from: (i) licensing a non-White Labeled Versions of Anyware Software for resale or distribution by Operators; or (ii) licensing a version of the Anyware Software for resale or distribution by distributors or resellers that are not Operators (including, without limitation, by “traditional” resellers or distributors and mobile device manufacturers and software vendors worldwide as well as telecommunications service providers that are not headquartered in the United

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

5


Amendment No. 20100106.054.S.001.A.012

 

States of America) that has been re-branded for sale or distribution under such distributor’s or reseller’s brand [* * *] will be [* * *] sold by [* * *] will reflect [* * *]. In and to the extent that the [* * *].

 

  (i) [* * *] and over time review [* * *].

 

  (ii) The Exclusivity Period shall end if AT&T does not commercially launch the AT&T MDM Solution by [* * *], unless failure to launch was caused by Supplier’s breach of its obligations under this Agreement (in which case the period during which AT&T must commercially launch shall be extended by the number of days attributable to Supplier’s breach). Further, the Exclusivity Period will ends [* * *] after commercial launch if AT&T has not sold at least [* * *] seats (i.e. licenses to use on mobile devices) of the AT&T MDM Solution.

 

  (iii) The Exclusivity Period will end if AT&T fails to stay within [* * *] Releases (defined below) of Supplier’s current Release, unless otherwise agreed to, provided that such failure is not the result of Supplier failing to perform in accordance with the subsection entitled “Change Version Management” in Appendix C hereto.

 

  (iv) If requested by either Party, the Parties shall discuss, at least thirty (30) days prior to the expiration of the Exclusivity Period, a potential extension of the Exclusivity Period, including the potential scope of such extension.

 

5. Section 4.29, AT&T MDM Solution Customer License Terms, is being added to the Agreement as follows:

4.29 AT&T MDM Solution Customer License Terms

Notwithstanding anything to the contrary in the Agreement, Customers who purchase the AT&T MDM Solution shall not be required to enter into Supplier’s EULA and Maintenance Agreement but, rather, shall be required (as a condition to purchase or use) to enter into a Customer agreement with AT&T (the “Customer Agreement”) that is no less protective of Supplier’s rights, title and interest in the Anyware Software and Maintenance then the terms set forth in the MobileIron, Inc. Anyware by MobileIron Evaluation Agreement and Terms of Use (TOU) for Software-as-a-Service (SAAS) Products (the “Minimum Terms”), a current version of which is attached hereto as Appendix D. Supplier may change or update the Minimum Terms, and will provide written notice of any such updates or changes (along with a copy of the new Minimum Terms) to AT&T and AT&T will incorporate the new Minimum Terms into AT&T’s next New Release; provided, however, that if AT&T has any questions or concerns regarding the new Minimum Terms, AT&T will notify Supplier promptly (but, in any event, within [* * *] days after receipt of the new Minimum Terms) of such questions or concerns. AT&T and Supplier shall discuss, in good faith, any such questions and concerns and, if necessary, will jointly escalate with the goal of resolving the issue within [* * *] days after AT&T has provided Supplier with

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

6


Amendment No. 20100106.054.S.001.A.012

 

notice thereof. Supplier warrants that the Minimum Terms will provide the Customer with access (including via hypertext link to a Supplier or AT&T website) to any additional or different terms that may apply to third party proprietary program, interfaces, firmware or other software or third party services licensed by Supplier and included in the Anyware Software.

 

6. Section 4.30, Marketing Commitment for AT&T MDM Solution, is added as follows:

4.30 Marketing Commitment for AT&T MDM Solution

a. AT&T will spend $[* * *] in marketing related activity from the Effective Date through [* * *]. Such marketing activity shall promote the mobile enterprise management category of solutions, with primary focus on AT&T Toggle® and the AT&T MDM Solution

b. Following the Effective Date, AT&T will issue a press release regarding the availability of the AT&T MDM Solution. For this initial press release, AT&T will work with Supplier on approval of its content.

c. AT&T will provide a product reference page as collateral and a section posted on AT&T.com dedicated to promoting the benefits of incorporating Supplier’s Materials into the AT&T MDM Solution.

 

7. Section 4.31, [* * *], is added as follows:

4.31, [* * *]

Until such time as AT&T transitions [* * *] to the [* * *] (as defined), [* * *] shall [* * *]. [* * *] support and service level availability requirements [* * *] are as set forth in Appendix C. If AT&T elects to pay the [* * *] fee set forth on [* * *], [* * *] shall provide [* * *]. Alternatively, AT&T can elect to have [* * *] provide [* * *] in which case [* * *] described in [* * *] shall [* * *].

 

8. Section 4.32, AT&T MDM Solution Branding, is added as follows:

4.32, AT&T MDM Solution Branding

 

  a. The AT&T brand, trade names, trade dress, trademarks and iconography (“AT&T Marks”) are the property of AT&T Intellectual Property II, L.P. d/b/a/ AT&T Intellectual Property (“ATTIP”). ATTIP hereby consents to Supplier’s use of the AT&T Marks for the purpose described below, and does hereby grant Supplier a limited, revocable, non-sublicensable, nontransferable, royalty free license to affix the AT&T Marks as set out in this Amendment to brand portions of the AT&T MDM Solution user interface and the Anyware product documentation subject to approval of use by AT&T Brand Central. AT&T is duly authorized to execute this Amendment on behalf of ATTIP, solely in relation to ATTIP’s obligations as set forth in this section of the Amendment.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

7


Amendment No. 20100106.054.S.001.A.012

 

 

  b. At AT&T’s request and pursuant to the terms below, Supplier shall implement branding of those portions of the Anyware Software user interfaces and the Anyware product documentation, in each case, as identified in the Anyware Co-Branding Guide (defined below) with the AT&T Marks supplied by AT&T in accordance with the procedures set forth in the Anyware Co-Branding Guide. Supplier’s application of the AT&T Marks shall be in the form and format described by AT&T, provided that Supplier shall not be required to perform any action that is inconsistent with the Anyware Co-Branding Guide.

 

  c. When the AT&T Marks are applied to the AT&T MDM Solution, Supplier shall strictly adhere to all graphics standards and marking requirements as set forth in the AT&T Branding Guidelines located on the AT&T Brand Center site, as they may be revised or supplemented from time to time in the sole discretion of ATTIP. In all events, Supplier may not use any AT&T Mark except pursuant to AT&T’s instructions, which shall be obtained by way of the AT&T Brand Center site at brandcenter.att.com. ATTIP may withhold its consent to the proposed usage of the AT&T Marks in its sole discretion if the proposed usage violates AT&T Brand Guidelines., Supplier shall not affix, use, or otherwise display the AT&T Marks in any manner without ATTIP’s prior written approval which shall be obtained by way of the AT&T Brand Center site. All written requests to use the AT&T Marks shall be made directly to the AT&T Brand Center by Supplier at brandcenteratt.com , if Supplier is granted access to the AT&T Brand Center site, or by AT&T’s designated account manager or representative for this Agreement who will submit to the AT&T Brand Center site on Supplier’s behalf.

 

  d. If the use of the AT&T Marks fails to meet applicable quality standards, ATTIP may immediately cancel any prior authorization. This right shall not be construed as a sublicense or permission to Supplier to use the AT&T Marks in any manner except as expressly provided herein.

 

  e.

Supplier recognizes that nothing contained in this Agreement is intended as an assignment or grant to Supplier of any right, title or interest in or to the AT&T Marks or the goodwill attached thereto and that this Agreement does not convey the right to grant sublicenses and is not assignable. Supplier does not have the right to register the AT&T Marks or any other mark owned by ATTIP or its affiliates as a domain name, corporate or trade name, trademark or service mark. Supplier further recognizes that all use of the AT&T Marks by Supplier shall inure to the benefit of, and be on behalf of ATTIP or AT&T. It is understood and agreed that ATTIP, as authorized licensor and owner, shall have standing to enforce its rights in the AT&T Marks as set forth herein. Supplier recognizes the

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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  validity of, and will do nothing inconsistent with, or which would negatively impact, ATTIP’s ownership of the AT&T Marks or the goodwill represented thereby. Supplier acknowledges and agrees that ATTIP and AT&T will have the sole right to engage in infringement or unfair competition proceedings involving the AT&T Marks.

 

  f. Supplier will not (i) attack the AT&T Marks, (ii) assist anyone in attacking them, (iii) make any application to register the AT&T Marks, (iv) use any confusingly similar trademark, service mark, trade name, trade dress, iconography, or derivation thereof including, but not limited to, the registration of any domain name or combination mark including any of the AT&T Marks, during the term of this Agreement and thereafter.

 

9. Section 4.33, Authorized Representatives; Roadmap, is added as follows:

4.33, Authorized Representatives; Roadmap

Each of Supplier and AT&T shall designate a dedicated program or project manager (an “Authorized Representative”), who shall serve as the liaison for coordinating technical and business activity between the Parties. The Authorized Representatives will meet on no less than a quarterly basis. Supplier and AT&T will work together to establish information sharing regarding Supplier’s product roadmap for the Anyware Software and the AT&T MDM Solution as part of regularly scheduled meetings to be held by the Authorized Representatives. To the extent commercially practicable, (a) Supplier will share with AT&T the Anyware Software standard rolling product feature and functionality roadmap looking a minimum of the lesser of [* * *] ahead and (b) Supplier will consider AT&T’s recommendations and feature requests (based, among other things, on their ability to drive product differentiation and incremental revenue) in establishing priorities set forth in the Material roadmap. Without limiting the foregoing, Supplier will also, in good faith, review requests from AT&T to create new APIs in the core Anyware platform based on AT&T’s needs and requests and, upon AT&T’s request, will make available to AT&T APIs (including non-published APIs) that are made available to other customers, partners, and integrators. For the avoidance of doubt, (i) final determination of the product roadmap for the Material and Anyware API’s shall remain at the sole discretion and determination of Supplier; (ii) AT&T’s use of the standard rolling product roadmap information shall be limited to operational and infrastructure planning for hosting and support purposes; (iii) AT&T shall not market, promote or divulge non-current features or functionality; and (iv) all Supplier information about the API’s and product roadmap for the Anyware Software shall be Confidential Information of Supplier. Also, roadmap information is intended to outline general product direction and does not represent a commitment or obligation to deliver the product. It should not be relied upon in making decision with regards to purchasing or hosting Anyware platform

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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10. Section 4.34, Planning, Testing and Implementation of New Releases, is added as follows:

4.34, Planning, Testing and Implementation of New Releases

 

  a. A “New Release” is a new version of the Anyware Software that is intended for use in place of the then current version of the Anyware Software. For comparison, an update (such as a patch or bug fix) that is intended to supplement or be used on the then current version of the Anyware Software is not a New Release. Supplier shall use commercially reasonable efforts to conform the rollout of New Releases to the product roadmap for the Anyware Software; provided, however, that nothing in the foregoing shall obligate Supplier to deliver New Releases as contemplated by the standard product roadmap or prohibit Supplier from rolling out a New Release that does not conform to the product roadmap for the Anyware Software in response to operational or other exigencies (e.g., discovery of a security vulnerability or Sev 1 defect).

 

  b. Supplier and AT&T will coordinate the planning, testing and implementation of New Releases in accordance with the procedures set forth in the subsection entitled “Change Version Management” in Appendix C hereto.

 

  c. AT&T shall stay within [* * *] Releases (defined below) of the most current New Release from Supplier to AT&T and shall upgrade Releases sequentially (i.e., will not jump Releases). By way of example, if the most current [* * *] is [* * *] must be using [* * *] and the transition [* * *] must be made from [* * *]. If AT&T is unable to stay within [* * *] Releases of the most current New Release from Supplier to AT&T (and such inability is not the result of a breach by Supplier of its obligations under subsection entitled “Change Version Management” in Appendix C hereto): (i) Supplier’s restrictions and obligations under the [* * *] shall terminate and (ii) unless otherwise mutually agreed by the Parties, upon written notice from Supplier to AT&T, AT&T’s right to resell and distribute the AT&T MDM Solution to New Customers (defined below) shall terminate. Should (ii) above occur, AT&T shall have the option to determine whether to transition hosting of the AT&T MDM Solution for New Customers to Supplier’s hosting infrastructure (Supplier and AT&T will work together in good faith to determine the applicable fees) or to commence with Wind Down (as set forth in Section 4.35). The term “Release” means a standalone version of the Anyware Software intended to operate in a production environment. The term “Hosted AT&T MDM Solution” means, the AT&T MDM Solution as hosted on the AT&T Hosting Infrastructure. The term “New Customer” means a Customer who has not previously purchased a license to the AT&T MDM Solution (i.e., a New Customer shall not include renewals or add-ons to an existing Customer).

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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  d. Should AT&T require non-standard assistance from Supplier in implementing the AT&T Hosting Environment or the staging and testing environment described in Appendix C or in testing the Anyware Software, Supplier and AT&T may negotiate, in good faith, the terms (including reasonable rates) under which Supplier may provide such services to AT&T. Any such terms (if agreed) shall be as set forth in a professional services agreement between the Parties.

 

11. Section 4.35, Termination of Resale of AT&T MDM Solution; Wind Down, is added as follows:

4.35, Termination of Resale of AT&T MDM Solution; Wind Down

 

  a. Supplier may terminate and revoke the license grant in Section 4.26 above and AT&T’s right to resell the AT&T MDM Solution in the event of material breach of the terms and conditions of the Agreement (including this Amendment), that has not been cured pursuant to the terms of Section 3.5 of the Agreement, and applicable to the Anyware Software (e.g., breach of the restrictions set forth in Section 4.26(d). In the event of any termination or revocation of such license grant and resale rights and/or expiration or termination of the Agreement, without otherwise limiting each Party’s obligations under the Agreement, AT&T’s right to resell the AT&T MDM Solution shall cease and the Parties shall work together in good faith to implement a reasonable transition plan providing for: (a) notification to AT&T MDM Solution Customers of the pending termination of the AT&T MDM Solution; (b) continued hosting and support of existing AT&T MDM Solution Customers for up to [* * *]; provided, that (i) AT&T continues to implement New Releases and (ii) Supplier shall have no obligation to provide Maintenance and Support Services to AT&T (except with respect to Sev 1 Defects) if AT&T is using a Release that is more than [* * *] Releases “older” than the then current New Release from Supplier to AT&T; (c) the transition to a Supplier hosted version of the Anyware Software for any of the AT&T MDM Solution Customers who wish to continue use of Anyware Software beyond expiration of such Customer’s subscription term; and (d) the removal from the AT&T Hosting Infrastructure of the Anyware Software and the return or destruction (such destruction to be certified) by each party of the other Party’s Confidential Information relating to this Amendment. For the avoidance of doubt, Supplier’s Confidential Information shall include the Anyware Software and the Anyware API’s and Anyware Integration API Guide. The plan and implementation thereof described in Subsections (a)-(d) are hereinafter referred to as the “Wind-Down”). Termination of AT&T’s right to resell the AT&T MDM Solution shall not affect AT&T’s right to resell other Materials and Services under the Agreement.

 

  b.

Notwithstanding anything to the contrary in Section 3.4 (Assignment and Delegation) of the Agreement, in the event that all or the majority interest in Supplier’s assets are sold to (a) an Operator or (b) a third party where, in AT&T’s good faith judgment,

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Amendment No. 20100106.054.S.001.A.012

 

  continued performance of Supplier’s obligations under this Agreement by such third party may materially and negatively impact AT&T’s business reputation, AT&T shall have the right to cease resale of the AT&T MDM Solution and trigger Wind-Down. AT&T must provide written notice of its election to exercise such right no more than sixty (60) days after the earlier of: (i) written notice by Supplier to AT&T of the fact that Supplier has entered into an agreement for such sale; (ii) public announcement of fact that Supplier has entered into an agreement for sale event or (iii) written notice by Supplier to AT&T of the consummation of such sale event.

 

  c. If AT&T has not sold at least [* * *] seats (i.e. licenses to use on mobile devices) of the AT&T MDM Solution by the first anniversary of the commercial launch or [* * *] seats by the second anniversary of the commercial launch then Supplier shall have the right (upon written notice given no more than sixty (60) days after the applicable anniversary) to terminate the resale arrangement. If [* * *] were to [* * *], there would be a [* * *] and [* * *] would [* * *] (at the end of the [* * *] period) at a [* * *] equal to [* * *] based on a [* * *]. But, prior to exercising its termination right, Supplier would also give AT&T at least thirty (30) days prior written notice. If the Parties can reach agreement on alternate terms for continuing the resale of the AT&T MDM Solution prior to the effectiveness of the termination, Supplier would rescind the termination and the Parties shall implement the alternate terms.

 

12. 4.36, Pricing; Delivery; Reporting and Invoicing; Payment, is added as follows:

4.36, Pricing and Terms; Orders Reporting and Invoicing; Payment

 

  a. Supplier prices to AT&T for licenses to the Anyware Software and Maintenance for Anyware Software are as set forth on Appendix B. The prices and terms set forth in Appendix B apply solely to AT&T’s offering of the Anyware Software and Maintenance for Anyware Software as the AT&T MDM Solution. Section 3.24 of the Agreement shall not apply to the Anyware Software or to Maintenance for Anyware Software. The initial Order (providing for setup of the client instance on the Hosted Component) for a Customer shall be deemed Delivered upon delivery of the applicable license key(s) from the Anyware Licensing Server to AT&T. Thereafter, device Orders shall be deemed Delivered upon provisioning.

 

  b. Supplier will provide AT&T with access to Software license reports, which will be updated by Supplier on a [* * *] basis, based on data in the Anyware Licensing Server.

 

  c. Supplier will invoice AT&T on a [* * *] basis for the total number of [* * *] (as defined and determined in accordance Appendix B), which will be identified in a [* * *] settlement report per Section 3.20 (Invoicing and Payment) of the Agreement.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Amendment No. 20100106.054.S.001.A.012

 

 

  d. Supplier will invoice AT&T on a [* * *] basis for [* * *] Orders (as defined and determined in accordance with Appendix B), which will be identified in the applicable [* * *] settlement report per Section 3.20 (Invoicing and Payment) of the Agreement.

 

  e. Supplier will assist AT&T in the creation of the billing reports described in Section 4.36 (d).

 

13. Section 4.37, Termination of Resale Right to Email+, is added as follows:

Section 4.37, Termination of Resale Rights to Email+

AT&T acknowledges that Supplier’s right to allow resale of the Email+ Products is subject to a license (the “Protocol License”) from Microsoft Corporation (Microsoft) to the Microsoft Exchange ActiveSync™ Protocol. AT&T’s right to resell the Email+ Products will terminate upon thirty (30) days’ written notice if AT&T engages in a Triggering Action (defined below) and Microsoft (or the Microsoft entity that is the licensor under the Protocol License) gives Supplier notice that Supplier must terminate AT&T’s resale rights provided, however, this Section 4.37 shall be void and deemed deleted (without affecting the remaining provisions of this Agreement) to the extent that it is void or unenforceable under applicable law. A “Triggering Action” means (i) if AT&T or any entity controlled by, controlling, or under common control with AT&T commences, maintains, voluntarily participates in, directs or controls (collectively “Participates”) in any legal action (including the filing of a re-examination before any patent regulatory agency) seeking to render invalid or unenforceable any of Microsoft Corporation’s patents that would necessarily be infringed by the implementation of the Protocol in the Email+ Products (the “Necessary Claims”) or any other claims contained in the patents that contain the Necessary Claims; or (ii) if AT&T Participates in a patent infringement lawsuit against (A) Microsoft or its subsidiaries or their respective distributors, customers or licensees on account of software, product, technology or service of Microsoft or its subsidiaries, or (B) against any Protocol licensee of Microsoft or its subsidiaries, where the lawsuit against such Protocol licensee is based on that licensee’s implementation of the Protocol.

 

14. Section VIII, Anyware Software, is added as Standard Software and maintenance and support services for the Anyware Software are added as Maintenance to Appendix A., Description of Supplier Materials and/or Services, as set forth in Appendix A of this Amendment.

 

15. Anyware License and Maintenance Fees are added to Appendix B, “Supplier’s Price(s)”, as set forth in Appendix A of this Amendment.

 

16. Section IX, Email+, is added as Standard Software as set forth in Appendix A of this Amendment. There are no license or maintenance fees for AT&T’s use or resale of Email+.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Amendment No. 20100106.054.S.001.A.012

 

 

17. Appendix C – SLAs for AT&T MDM Solution is added to the Agreement in the form attached hereto . AT&T’s sole remedies for Supplier failure to satisfy the requirements set forth in Appendix C shall be application of the credits set forth in Appendix C and/or to terminate the resale relationship without further cost or penalties for the AT&T MDM Solution in accordance with Section 4.35, (Termination of Resale of AT&T MDM Solution; Wind Down).

 

18. Appendix D – Anyware Software Minimum Terms is added to the Agreement as Appendix D hereto.

*      *      *

The terms and conditions of the Supplement all other respects remain unmodified and in full force and effect.

Original signature transmitted and received via facsimile or other electronic transmission of a scanned document (e.g., .pdf or similar format) are true and valid signatures for all purposes hereunder and shall bind the Parties to the same extent as that of an original signature on an original document. This Amendment may be executed in multiple counterparts, each of which shall be deemed to constitute an original but all of which together shall constitute only one document.

IN WITNESS WHEREOF , the Parties have caused this Amendment to be executed as of the date the last Party signs.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Amendment No. 20100106.054.S.001.A.012

 

 

AGREE TO by:      
Mobile Iron, Inc.     AT&T Services, Inc.
By:   

/s/ Susan Passarelli

    By:  

/s/ Lorraine Szczepanek

Printed Name:   

Susan Passarelli

    Printed Name:  

Lorraine Szczepanek

Title:   

Director of Revenue, Finance

    Title:  

Acting Director

Date:   

April 23, 2014

    Date:  

4/23/2014

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Amendment No. 20100106.054.S.001.A.012

 

Appendix A - Description of Supplier’s Material and/or Services

Anyware SKU Descriptions

Anyware is a cloud-based service from MobileIron that is has been created to address the mobile device management (MDM), mobile application management (MAM), and mobile content management (MCM) needs of small and medium businesses as well as enterprise customers. Anyware enables end-users to access applications and data anywhere on their supported device while allowing their company to manage and secure business-critical mobile apps, devices and content on their networks.

The service offers 4 different modules with the following functionality:

Foundation : Anyware Foundation provides the core functionality enabling end users to take advantage of MDM (Mobile Device Management), MAM (Mobile Application Management) and MCM Mobile Content Management capabilities. The foundation SKU applies core MDM product functionality including initial setup, device enrollment, user group definition, and the ability to push configurations and profiles to registered devices. The core MAM functionality includes the Application Catalogue, which displays a global list of applications that are (or can be) pushed to devices, together with lifecycle management and categorization of those applications. The MCM functionality includes the ability to push different formats of content to devices that can only be viewed through the Anyware client.

As of the 2.1 version of the product, Foundation is scoped to include:

Application Management

 

    App Catalog

 

    App Catalog Search (user-facing)

 

    Upgrade In House Application on Devices (including Update All feature)

 

    Global and per device app inventory

 

    Featured Applications Featured Banners Ratings and Reviews

 

    iOS Managed App Support

 

    Application Catalogue Category Management (support multiple categories)

 

    Prompt Install

Device Management & Security

 

    Initial Setup Wizard

 

    Simple device enrollment

 

    User Groups

 

    Flexible Device Groups

 

    Device Configurations

 

    Device Management Actions

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Amendment No. 20100106.054.S.001.A.012

 

 

    Critical Security Policies

 

    Quarantine Enterprise Data on Policy Violation

 

    Customizable dashboard monitoring and reporting

 

    Streamlined RBAC (role-based-access-control)

 

    Extended Help

 

    Login As Me

 

        

Content Management

 

    Content Publishing

 

    Content Catalogue Notify on Updated Content

 

    Offline content

 

    Content favorites

 

    File Limitations

Apps+: The Apps+ SKU provides an enhanced level of MAM functionality including the ability to enable Single Sign On across multiple applications, Open In Management to restrict the applications that can open and modify email attachments and content, Per application configuration and the use of Apple’s Volume Purchase Program.

As of the 2.1 version of the product, App+ is scoped to include:

 

    Single Sign On

 

    Open In Management

 

    Per App Configuration

 

    Apple Volume Purchase Program

Security+ SKU: This SKU offers enhanced MDM functionality including Supervised Mode for iOS7 enabled devices, Silent Application Install and Uninstall, Web Content Filter for iOS7 enables devices, Apple Specific Functionality and the ability through third party VPN provides enable Per Application VPN.

As of the 2.1 version of the product, Security+ is scoped to include:

 

    Device Delegation

 

    Certificate authority

 

    LDAP integration with Connector

 

    Supervised Mode

 

    Silent App Install/Uninstall Web

 

    Content Filter

 

    Enable and Restrict AirPlay, AirDrop and Apple TV for certain devices

 

    Per Application VPN

Content Management+: This SKU offers additional MCM capabilities including the ability to distribute a larger number of files and of a larger size, upload files from various content repositories , conduct analytics, and the ability to synchronize files for offline viewing across several devices.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Amendment No. 20100106.054.S.001.A.012

 

As of the 2.1 version of the product, Security+ is scoped to include:

 

    Increased file storage (number of files and file sizes)

 

    Upload content from different repositories

 

    Assign favorite documents which can then be synchronized across several end user devices

 

* Content+ is not yet orderable. Therefore it is identified solely on an “if available” basis.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Amendment No. 20100106.054.S.001.A.012

 

Appendix B – Supplier’s Price(s)

Supplier shall offer Services and Material for the following prices and fees:

 

1. Anyware Software License Price and Maintenance Fees.

 

  a. Anyware Software License Price :

 

  i. Supplier’s price to AT&T for each of the following licenses to Anyware Software is as follows:

 

  a. Anyware Foundation [* * *]: $[* * *]

 

  b. Anyware Security [* * *]: $[* * *]

 

  c. Anyware Apps [* * *]: $[* * *]

 

  d. Anyware Content [* * *] (if and when available): $[* * *]

 

  ii. The pricing above includes the same functionality for each of the types of Anyware Software [* * *] listed above as of the date of the purchase as Supplier provides to other resellers of Anyware Software that purchase [* * *].

The [* * *] pricing above applies only to AT&T’s [* * *] made available to AT&T Customers on a subscription basis as the AT&T MDM Solution. Each subscription to the AT&T MDM Solution must include Support and Maintenance. AT&T is not authorized to sublicense any of the [* * *] to a Customer on a [* * *] to otherwise sublicense any of the above [* * *] in any manner except in connection with a subscription to the AT&T MDM Solution.

 

  iii. Anyware Security, Anyware Apps and Anyware Content are “add-on” licenses. [* * *] may not be [* * *] to the underlying [* * *] Accordingly, a Customer may not [* * *] to an [* * *] unless the [* * *] purchases [* * *] Until such time (if ever) as the [* * *] and [* * *] and [* * *] provides otherwise, [* * *] Customer [* * *] plus one or more [* * *] must be consistent [* * *] for the [* * *]. By way of example, the same [* * *] cannot purchase a [* * *] and a [* * *] to [* * *] plus [* * *] licenses.

 

  iv. The pricing above assumes that, following such time as AT&T decides to transition hosting to the AT&T Hosting Infrastructure (as contemplated by Section 4.31 (AT&T Solution Interim Hosting), AT&T will host the AT&T MDM Solution on the AT&T Hosting Infrastructure. Additional hosting fees (as may be determined by the parties) shall apply if AT&T subsequently requests, and Supplier agrees, to host the AT&T MDM Solution on Supplier hosting infrastructure.

 

  v. The fees for Anyware licenses include the right to (a) license or sublicense to Customers and End Users in the US and worldwide on a subscription basis, as well as (b) host and offer access to the AT&T MDM Solution Platform on behalf of such Customers and End Users.

 

  vi. Licenses may not be sublicensed from AT&T internal users to Customers.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Amendment No. 20100106.054.S.001.A.012

 

 

  vii. AT&T’s license to the Anyware Software is expressly conditioned on compliance with the licensing requirements, payment obligations and other terms set forth in this Appendix B.

 

  viii. Maintenance fees will be charged to AT&T and invoiced on a [* * *] basis, at the fees listed in subsection (c) of this section below.

 

  ix. After Supplier integrates the functionality of [* * *] into the [* * *] these functionalities will be made available as part the [* * *] for [* * *] or [* * *]with regard to sales to [* * *] that purchase lines of service that include [* * *] as part of a [* * *]. A [* * *] will be created to provision and track these orders.

 

  b. Anyware Software Maintenance Fees :

 

  i. Supplier’s quarterly maintenance fee for each of the following Anyware Software Licenses shall be as follows:

 

  a. Maintenance fee for Anyware Foundation [* * *]: $[* * *]

 

  b. Maintenance fee for Anyware Security [* * *]: $[* * *]

 

  c. Maintenance fee for Anyware Apps [* * *]: $[* * *]

 

  d. Maintenance fee for Anyware Content [* * *] (if and when available): $[* * *]

 

  ii. Customers who purchase Maintenance for the AT&T MDM Solution, shall be entitled to the same updates and upgrades as Supplier customers who have purchased a license to the comparable Anyware [* * *].

Anyware Supplier Hosting Fees : Until such time [* * *] is moved [* * *], AT&T will pay to Supplier the following fees:

For calendar year [* * *]

Starting in [* * *]. (Pro-rated for any partial month)

 

  1. Reporting and Payment Calculation . For the purposes of identifying AT&T’s reporting obligations under the monthly settlement report and for calculating the amounts payable to Supplier [* * *] of this Agreement [* * *], the following reporting and payment provisions shall apply.

 

  a. [* * *] Supplier will invoice AT&T [* * *] for the [* * *] (as defined and determined below), that are identified in [* * *] report per [* * *] of the Agreement.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Amendment No. 20100106.054.S.001.A.012

 

 

  i. [* * *] for a calendar month shall be equal to the [* * *] as of the [* * *] minus the [* * *] as of the [* * *], each as determined below:

 

  1. [* * *] for a month equals the sum of [* * *] as of the [* * *] for all [* * *].

 

  2. [* * *] for each [* * *] shall be equal to the [* * *] (A) the number of [* * *] as of the [* * *] or (B) the number of [* * *] for which [* * *] as of the [* * *].

 

  3. [* * *] as of the [* * *] shall be equal to the total number of all [* * *] amounts for [* * *] as identified in [* * *] of the Agreement inclusive of any [* * *] therein.

 

  b. [* * *]. For purposes of the reporting of [* * *] fees due [* * *] for each month shall include (all calculations as of the last day of the calendar month):

 

  i. [* * *];

 

  ii. [* * *];

 

  iii. [* * *]; and

 

  iv. [* * *].

 

  c. [* * *]. Supplier will invoice [* * *] on a [* * *] basis for the [* * *] which will be identified in the applicable [* * *] of the Agreement, [* * *] shall be equal to the [* * *].

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Amendment No. 20100106.054.S.001.A.012

 

APPENDIX C

SPECIFICATIONS, TECHNICAL SUPPORT AND PERFORMANCE REQUIREMENTS

This Appendix describes AT&T’s Specifications and technical support requirements.

 

  1. Materials and Service Certification

AT&T may, at its sole discretion, conduct testing of Suppliers Materials and Service prior to re-selling Supplier’s Material or Service. In such case, Supplier will provide AT&T with test version of the Materials and appropriate documentation including user guides, test cases and results of successful testing conducted by Supplier. Supplier will also provide AT&T with test account registration information for the Test Accounts at the same time.

Supplier will provide AT&T with documentation related to known issues and/or defects in the release of Materials provided to AT&T for testing. Supplier will share their plan to schedule the known issues and defects, and work with AT&T to schedule issues identified by AT&T during certification testing. AT&T will classify the issues and defects as Severity 1 (Service Preventing Defects), Severity 2 (serious issues impacting key service functions) or Severity 3 (minor issues that do not have material issue on the overall service).

After Supplier provides AT&T with fixes to Severity [* * *] issues, AT&T will re-test the Materials and Service to verify that issues have been satisfactorily resolved.

Supplier’s failure to address all of Severity [* * *] issues in agreed timeframe, will give AT&T cause to delay in upgrading the AT&T environment.

At AT&T’s request, Supplier shall provide test results demonstrating successful functional, regression, failover, performance, load and migration testing of the Material and related impacts on the Service.

At AT&T’s request, Supplier shall conduct performance testing that would demonstrate required platform scalability as per the [* * *] usage forecast provided by AT&T to Supplier on a quarterly basis. AT&T will require Supplier to provide detailed description of how the performance tests were conducted, configuration and connectivity information, as well as relevant test results. AT&T may, at its own discretion, conduct its own performance and failover tests, which will be supported by Supplier.

The above terms regarding acceptable quality of Materials provided by Supplier will apply to any other development or customization of Supplier’s Material or Service that may be defined in a separate SOW between Supplier and AT&T.

 

  2. Supplier On-boarding and Order Provisioning

MobileIron agrees to an order process for AT&T MDM which aligns with the current CIF based order process in place for resale of current MobileIron solutions.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Amendment No. 20100106.054.S.001.A.012

 

 

  3. Testing of New Releases and Updates

AT&T’s testing and certification will be performed by AT&T at no charge to Supplier. Supplier will deliver and AT&T will accept the Material or Services for testing if Supplier considers the Material or Services to be the Release Candidate. At the time of delivery, the Material must be accompanied by a release notes document that describes the changes and fixes in the software release as well as updated user manuals, if appropriate.

Supplier will release new versions of the Anyware Software generally in accordance with Supplier’s Anyware product roadmap. Supplier will use commercially reasonable efforts to provide AT&T notification of any planned major releases or new functionality (i.e., new versions) at [* * *] [* * *] weeks in advance of the expected general release by Supplier.

New Version Pre-Supplier General Release Information and Material

Prior to AT&T General Release, Supplier shall provide the following to AT&T:

 

    Training and Demonstrations—[* * *] weeks prior to AT&T General Release

 

    Release Notes, Test Results and Documentation—[* * *] weeks prior to AT&T General Release

 

    Code Released to AT&T for Testing and Evaluation in AT&T Hosted Environment—[* * *] weeks prior AT&T General Release.

For the avoidance of doubt, the above shall not apply to urgent releases issued in connection with the following:

 

    Sev 1 Defect—AT&T will implement the new version as soon as possible but, in any event, within [* * *] hours of code release to AT&T.

 

    Critical Patch (i.e., a new version required to avoid a potential Sev 1 Defect)—AT&T will implement the new version as soon as possible but, in any event, prior to such time as the externality giving rise to the Critical Patch (e.g., a new version of device OS) occurs

 

    Security Patch (i.e., new version required to patch a known security vulnerability)—AT&T will implement the new version as soon as possible but, in any event, within [* * *] hours of code release to AT&T.

[IMAGE REDACTED]

If AT&T has not responded to a change management plan within one (1) week of the notification of a major release, Supplier shall escalate to the points of contact noted below.

 

Team Name

  

Contact Details

Mobility Solution Services (MSS) Service Assurance    [* * *]

Director Mobility Solution Services (MSS)

Advanced Mobility Support

   [* * *]

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Amendment No. 20100106.054.S.001.A.012

 

Prior to any upgrade / update, the Parties will determine the likely impact of such an upgrade on customer platforms (servers or devices) and applications. The timing of each new General Release will be mutually agreed between AT&T and Supplier to ensure that the timing does not adversely impact any AT&T Customers; provided, however, that nothing in the foregoing shall be deemed to amend the applicable section of Amendment 12.

Training

Supplier agrees to provide reasonable pre-release training sessions upon request to AT&T, which will include, but not be limited to, product enhancements, product configuration changes, trouble shooting practices (if available) and review of network / architecture changes.

 

  4. Trouble Shooting Materials

Supplier agrees to provide AT&T access to all applicable MIU resources and applicable internal materials which support the training of AT&T’s support and services teams.

 

  5. Device Support

Supplier agrees to support the following devices and mobile operating systems at launch:

iOS and Android, smartphones/tablets as agreed to by both Parties.

Supplier will review with AT&T any reasonable requests regarding the addition of any additional devices or any major mobile operating systems that AT&T will introduce to the market. AT&T and Supplier will jointly consider any AT&T recommendations regarding future updates to the list of supported devices and mobile operating systems.

 

  6. Performance Requirements

Supplier agrees that its Managed Service [* * *] will meet or exceed the service level requirements for Availability, Key Performance Indicators (including Customer Experience), and Service Level Reporting, as set forth within this Section (each a “Service Level” and collectively the “Performance Requirements”).

 

  6.1. Overall Availability

Supplier will ensure that the Managed Service maintains and reports on the following:

 

Service Availability Requirement

[* * *]%

 

  6.2

Subject to the terms herein, [* * *] Supplier agrees that the online components of the AT&T MDM Solution will be operational and available to AT&T and AT&T Customers (i.e., the

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Amendment No. 20100106.054.S.001.A.012

 

  Monthly Uptime Percentage as defined below) shall be at least [* * *] of the time, except for: (i) Scheduled Downtime (which Supplier shall schedule to the extent practicable weekdays 9 pm to 12 am Pacific time or on weekends), or (ii) unavailability of the AT&T MDM Service due to the exclusions described in section 7.4 below.

 

  6.3 If Supplier does not meet the Supplier Performance Commitment, and if AT&T meets its obligations under this Agreement, AT&T will be eligible to receive the Service Credit described in 9.3.1 below. This Supplier Performance Commitment states AT&T’s sole and exclusive remedy for any failure by Supplier to meet the Supplier Performance Commitment.

 

  6.4 Supplier Performance Commitment Exclusions. The Supplier Performance Commitment does not apply to: (a) unavailability of AT&T MDM caused by factors outside of Supplier’s reasonable control, including without limitation, acts of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labor problems (other than those involving Supplier employees) and ; (b) unavailability of AT&T MDM that result from equipment and/or software of third parties where such equipment and/or software is not within the primary control of Supplier. For clarity any third party supplier under contract to Supplier shall be deemed to be within Supplier’s primary control.

 

  6.5. Definitions. The following definitions shall apply to the Supplier Performance Commitment.

 

  6.5.1 “Downtime” means, for AT&T, if the AT&T MDM Solution, specifically the [* * *] server is not accessible to AT&T. Downtime is measured based on server side error rate.

 

  6.5.2 “Downtime Period” means a period of [* * *] of Downtime. Intermittent Downtime for a period of less [* * *] will not be counted towards any Downtime Periods.

 

  6.5.3 “Monthly Uptime Percentage” means total number of minutes in a calendar month minus the number of minutes of Downtime suffered from all Downtime Periods in a calendar month, divided by the total number of minutes in the calendar month.

 

  6.5.4 “Scheduled Downtime “ means those times where Supplier publishes or notifies AT&Ts of periods of Downtime. Scheduled Downtime is not considered Downtime for purposes of this Supplier Performance Commitment, and will not be counted towards any Downtime Periods.

 

  6.6. Key Performance Indicators (KPIs)

Supplier agrees that its Managed Service will (i) meet or exceed the service level requirements for the Key Performance Indicators (KPIs) set forth below (a “Service Level”). Supplier will provide the [* * *] month capacity plan after AT&T provides its [* * *] month forecast for Supplier. AT&T will provide its plans every [* * *] months. If actual traffic deviates from the forecast, Supplier will make corresponding changes every [* * *] months – up or down.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Amendment No. 20100106.054.S.001.A.012

 

 

KPI

  

Performance

Requirement

  

Assumptions

  

Measurement

Tool

Capacity Planning – Capacity for Supplier Application Server    [* * *] month capacity plan based on System utilization    N/A    Supplier proprietary tools

6.7. Service Level Reporting and Audits

Supplier will provide AT&T with monthly reporting for the Service Levels and Performance Requirements for the Managed Service as set forth in this Appendix at such times and covering such parameters as the parties may agree upon (“Service Level Reports”). It is anticipated that the Service Level Reports will be provided during QBRs, monthly performance reports or, upon request by AT&T, by the [* * *] following the end of the prior Service Level reporting period and will initially include:

 

    Availability

 

    Minutes of Scheduled and Emergency Maintenance and any resulting Down Time

 

    Total Down Time

 

    List of Incidents with date, start time, stop time, network element impacted and root cause

The Parties will work together to define and publish additional reports.

AT&T may choose to use an external tool to measure the Supplier’s performance. Supplier will cooperate with AT&T to allow the proper access and connectivity such that AT&T’s external tools may be utilized accordance with this Section. AT&T shall have the right to audit the environment and scripts subject to the Audit provisions of the Agreement to ensure that they accurately reflect the SLA requirements.

In case of dispute over accuracy of auditing figures, Supplier and AT&T will come to a mutually agreed resolution. If Parties cannot reach mutual agreement, a third party arbiter will be employed.

 

  7. Performance Meetings

On a monthly basis during the term of this Agreement or as otherwise agreed by the Parties, AT&T and Supplier will conduct a joint meeting to evaluate Supplier’s performance as well as to discuss other relevant topics such as: performance scorecard, forecasted vs. actual usage of the Service as defined in this Appendix, any planned System and/or Service (as defined in this Appendix) enhancements, Supplier’s product roadmaps, review of Fees, etc. On-Site Meetings/Telepresence conferences shall take place quarterly. AT&T or Supplier may request a special joint meeting at any time if it determines the performance requirements are not in accordance with the established measurement goals set forth herein. As part of each such joint meeting, AT&T and/or Supplier will agree on any necessary remedial actions to satisfy the measurement goals.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Amendment No. 20100106.054.S.001.A.012

 

 

  8. Non-Performance and Chronic Failure

Amounts owed to AT&T under this Section may be taken in the form of credits or payments, as specified by AT&T.

8.1. Non-Performance

If Availability falls below level set in Section 6.1 at any point in time, AT&T reserves the right to implement a Performance Improvement Plan (PIP) and may suspend Supplier’s Service until Availability is restored to the agreed level.

8.2. Chronic Failure(s)

 

  8.2.1. Availability

If the Availability Performance Requirement is (i) below [* * *] in any one (1) calendar month; (ii) below [* * *] in any three (3) calendar months; or (iii) below [* * *] in any two (2) consecutive calendar months during the term of the Agreement (“Chronic Failure”), AT&T may treat such occurrence as a material breach of the Agreement and AT&T may, at its sole option, (a) terminate for cause as set forth therein, or (b) remove the link to the Services from the AT&T Service until such time as AT&T is reasonably satisfied that the Chronic Failure has been remedied.

 

  8.2.2. KPIs

If Supplier fails to meet the KPI Requirements in any [* * *] calendar months or any [* * *] consecutive calendar months during the term of the Agreement, AT&T may treat such occurrence as a material breach of the SLA.

8.3. Non-Performance Compensation (NPC)

For so long as [* * *] AT&T shall receive a credit against the next quarter’s Software Maintenance Fees for Supplier’s shortfall in meeting the Service Level for Availability. The respective non-performance compensation is set forth in the Tables below.

 

  8.3.1. Availability NPC

In the event that Availability fails to meet the Service Level in any calendar month, Supplier shall issue a credit (“Service Credit”) as set forth below:

 

   

Service Availability

 

Credit for Availability Shortfall

   
  [* * *]%   [* * *]  
  [* * *]%   [* * *]  
  [* * *]%   [* * *]  
  [* * *]%   [* * *]  

The Credit will be applied to the following [* * *]. Each Credit is the appropriate percentage of [* * *] Software Maintenance Fees Paid for the AT&T MDM Solution for the applicable month. The [* * *] Software Maintenance Fees paid for the applicable [* * *] shall be determined by dividing the applicable [* * *] Software Maintenance Fees by [* * *]).

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Amendment No. 20100106.054.S.001.A.012

 

In order to receive the applicable Service Credit described above, AT&T must notify Supplier within [* * *] from the time AT&T is notified and the data is available to AT&T. Failure to comply with this requirement will forfeit AT&T’s right to receive any Service Credit. For the purposes of the foregoing, AT&T becomes eligible to receive the Service Credit on the date that Supplier publishes the [* * *] Uptime Percentage for the calendar month just completed.

 

  9. Incident Management

AT&T and Supplier collaboration and communication is a key to mutual success. All entities responsible for Service Availability will follow this matrix for Incident communication and Incident Management.

 

  9.1. Monitoring

Supplier will monitor all functional components and all network connectivity points related to the Service [* * *].

 

  9.2. Trouble Tickets and Updates

Supplier will coordinate Incident isolation, testing and repair work for all Managed Service errors, defects or Managed Service problems, and all third-party system errors, defects or problems that are within Supplier’s span of control. Supplier will proactively inform AT&T when an issue or condition arises that may cause potential system anomalies and additional Trouble Tickets.

 

  9.3. AT&T Notification to Supplier

Self Service Support Portal

 

    All tickets shall be reported through the Self Service Portal regardless of Severity.

 

    Supplied will provide a Web-based support ticket system that allows AT&T resources to submit cases online, track case status, and access the Supplier’s Knowledgebase (KB).

 

    New case alerts are delivered to the Supplier support team and routed according to severity of issue.

 

    AT&T can access the support portal at the following URL: https://help.mobileiron.com

 

    Individual user accounts will be created for all AT&T technical resources that require the ability to search the Supplier KB and/or submit new tickets for escalation.

 

    In addition to the Self Service Portal, all urgent (Sev 1 and Sev 2) issues shall be reported by Phone at the following number: 1-877-819-3452.

 

    When prompted for a customer account number, AT&T Mobility’s account number [* * *] will be used.

 

    Calls received during weekend hours (6PM PT Friday through 6PM PT Sunday) will be handled by Supplier’s 24 x 7 tech support team which will engage the on-call technical support engineer to assist in resolving an issue.

The following is the information to be submitted by AT&T where applicable when opening a ticket with Supplier.)

 

    Subject line to include “Customer Name”: Description of Issue

 

    Description Field to include “[* * *]” which will trigger updates to be sent to the MSS SA Group Mailbox

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Amendment No. 20100106.054.S.001.A.012

 

 

    Anyware Software Version and Fully Qualified Domain Name (FQDN)

 

    Sentry version and FQDN

 

    Exchange version

 

    Device models and operating system

 

    Supplier client software version

 

    Screenshots of errors or issues

 

    Steps taken to create issue

 

    Ticket urgency

 

    Business impact

 

    Description of affected functionality

 

  9.4. Supplier Notification to AT&T

In the event that Supplier identifies an Incident, Supplier is responsible for notifying AT&T within [* * *] to the AT&T NOC. AT&T shall track Incidents via a common Incident or Trouble Ticket number. Supplier shall provide a first response, first update and subsequent updates for each Incident according to time periods described in table 10.5.

“Incident” is defined as any problem with the Service for which AT&T requests support in conformance with this Appendix C. Any impact, regardless of how minor, to AT&T Customers will be considered as an outage/Incident and the Incident Management Process will be initiated.

 

  9.5. Incident Classifications

A distinction will be made between single-Customer issues and issues affecting multiple Customers. Single-Customer issues will be reported through AT&T Customer Care. In the event of an incident affecting multiple Customers, AT&T will assign an initial SIR. AT&T assigns SIR based on the table below:

For purposes of the table below:

 

    The term “Response Time” means the time within which Supplier support personnel have (i) triaged the case, (ii) contacted AT&T, and (iii) begun initial troubleshooting.

 

    The term “Plan of Action” means a plan under which Supplier (i) identifies what is known about the issue; (ii) describes what has been done to troubleshoot the issue; and (iii) describes next steps.

 

    During a troubleshooting session, both AT&T and Supplier personnel will be available to participate in joint troubleshooting calls to coordinate troubleshooting efforts.

 

    Notwithstanding anything to the contrary in the column labelled, “Communication”, if the Parties are engaged in regular communication as part of joint troubleshooting efforts (e.g., conference calls), then status updates will not be required during communication sessions.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Amendment No. 20100106.054.S.001.A.012

 

 

Severity

Level

  

Definition

  

Response

Time

  

Corrective

Action Plan

  

Communication

  

•     A severity one (1) issue is a catastrophic production problem which may severely impact AT&T’s production systems, or in which AT&T’s production systems are down or not functioning; loss of production data and no procedural work around exists; loss of ability to administer the system

   [* * *]    Supplier shall provide a plan of action within [* * *] after completion of initial troubleshooting session   

Every [* * *]

(or such other interval as may be agreed by the Parties)

  

•     A severity two (2) issue is a problem where AT&T’s system is functioning but in a severely reduced capacity. The situation is causing significant impact to AT&T’s ability to deliver the service. The system is exposed to potential loss or interruption of service.

   [* * *]    Supplier shall provide an action plan for resolution within [* * *] after completion of the initial troubleshooting session between Supplier and AT&T in connection with a Severity 2 support ticket/escalation request.   

Every [* * *]

(or such other interval as may be agreed by the Parties)

  

•     A severity three (3) issue is a medium-to-low impact problem which involves partial non-critical functionality loss, i.e., one which impairs some operations but allows AT&T to deliver the service. This may be a minor issue with limited loss or no loss of functionality and issues in which there is an easy circumvention or avoidance by the end user. This includes documentation errors.

  

Within

 

[* * *]

   Supplier shall provide an action plan for resolution upon request from AT&T, and in a mutually agreed timeframe    Every [* * *] (or such other interval as may be agreed by the Parties)
   A severity four (4) issue is for a general usage question or recommendation for a future product enhancement or modification. There is no impact on the quality, performance or functionality of the product   

Within

 

[* * *]

   Supplier shall provide an action plan for resolution upon request from AT&T and in a mutually agreeable timeframe.    Every [* * *] (or such other interval as may be agreed by the Parties)

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Amendment No. 20100106.054.S.001.A.012

 

 

  9.6. Root Cause Analysis (RCA)

Supplier will provide written assessment of the root cause of Sev1 incidents. The preliminary assessment is due within [* * *] Incident closure with the completed Root Cause Analysis (RCA) due within [* * *] days after Incident closure.

10. Non-Performance and Related Escalation

[* * *] a failure to meet the [* * *].

11. Disaster Recovery Continuity

For so long as [* * *] Supplier will maintain a disaster recovery (IT) plan [* * *] and provide a copy of the disaster recovery plan to AT&T.

When deemed necessary by AT&T and, to the extent mutually agreed upon, the Supplier shall [* * *] and [* * *] and [* * *] and [* * *] and [* * *] will have [* * *] and [* * *] until [* * *].

 

  11.1. Disaster Recovery Testing

Supplier must be able to annually demonstrate its ability to recover from a disaster in order to continue to meet its service performance and availability metrics by conducting annual internal testing of its ability to conform to its current Disaster Recovery Plan. Supplier shall conduct annual internal testing and shall make its operations personnel available to discuss the results of such testing with AT&T, upon AT&T’s request.

Supplier agrees to participate in such reasonable AT&T business continuity exercises as the Parties may agree as are designed to test the effectiveness of communication, business process, and IT recovery systems, including the availability of Supplier to participate in a phone conference tabletop exercise which will demonstrate the ability of Supplier to communicate with AT&T during an incident, and to provide feedback on internal plan activities and improvements. The results of any such exercises shall be Supplier’s Confidential Information. Upon reasonable request by AT&T in connection with such exercises, Supplier will use reasonable efforts to obtain the participation of any of its third party suppliers in such phone conference tabletop exercise to the extent such suppliers are materially responsible for actions under Supplier’s Disaster Recovery Plan. There will be no requirements in such exercises for Supplier equipment or actual mobilization of plan activities. Supplier will be given [* * *] written notice of an AT&T request to participate in such exercises, and such participation shall not exceed two (2) three (3) hour exercises per year. AT&T tests will in no way be considered a Supplier internal test.

12. Reporting

Supplier shall meet quarterly with AT&T to review operations metrics reports compiled by Supplier and AT&T. Operational metrics will include service delivery as well as service assurance, and logistics operations. Reports should include, but not be limited to, all performance metrics as well as other key operations performance indicators outlined below.

 

  12.1. Service Delivery

 

    Number of complete orders received

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Amendment No. 20100106.054.S.001.A.012

 

 

    Number of faulty orders received

 

    Average time to respond to new order receipt

 

    Average time spent processing orders

 

    Number of orders successfully provisioned

 

    Number of orders deemed faulty – causes

 

    On-time-provisioning SLA met

 

    Number of orders provisioned with delays – causes

 

    Number of orders failed provisioning the first time – causes

12.2. Service Assurance

 

    Total Trouble Ticket Volume – Opened during calendar quarter

 

    Total Trouble Ticket Tickets Resolved / Closed during the calendar quarter

 

    Total Trouble Tickets Outstanding (i.e. open at close of business of last day of the quarter)

 

    Breakdown by Severity

 

  1. Trouble Ticket Volume – Tickets opened during calendar quarter

 

  2. Avg. Response Time (only average initial response)

 

  3. Trouble Tickets Resolved / Closed during the calendar quarter

 

  4. Average Mean Time to Resolution (to be calculated as the time between ticket open and ticket resolved and will include time waiting on responses from partner and internal teams)

 

  5. Trouble Tickets Outstanding (i.e. open at close of business of last day of the quarter)

12.3. Testing

 

    Number of releases, major/minor/patch

 

    Number of user stories per release

 

    Number of defects outstanding per release

 

    Number of defects opened during release testing

 

    Number of re-opened defects per release

 

    Performance, stress and load test metrics – trending and age reports (format to be mutually agreed)

 

    Defects by category and severity – trending and age reports (format to be mutually agreed)

12.4. Billing/Settlement

 

    Number of discrepancies outstanding

 

    Mean time to invoice

 

13. Service Delivery Agreement

To the extent that AT&T and Supplier enter into a separate service delivery agreement, such agreement will be designed to provide AT&T assurance of Supplier’s commitment to maintain high level of service delivery to AT&T’s Customers and will measure its performance and its conformance to agreed Key Performance Indicators (KPIs) that will include, but not be limited to the following:

 

    Average time to respond to new order receipt

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Amendment No. 20100106.054.S.001.A.012

 

 

    Average time spent processing orders

 

    Percentage of orders successfully provisioned

 

    Percentage of orders deemed faulty – causes

 

    On-time-provisioning metric met

The service delivery agreement will specify the operational processes between AT&T and Supplier and Supplier’s service fulfillment process. The service delivery agreement will include agreed performance thresholds for service delivery KPIs and possible penalties for non-performance.

Until the Service Delivery Agreement is in effect, the service fulfillment process target turnaround [* * *].

 

14. Technical Bridge

Supplier shall notify AT&T of any service interruptions within [* * *] of becoming aware of the service impact. Notification should be made via e-mail to the distribution list ([* * *]) and include the following:

 

    Description of the Outage

 

    Estimated Time to Repair; if known

 

    Supplier Case Number

 

    Outage Bridge Phone Number and Pin; if applicable

AT&T may optionally initiate a bridge for any outage lasting longer than [* * *], in order to keep informed real-time of resolution status. A request to join such bridge will be sent to Supplier via email to its duty manager. If no response from Supplier’s duty manager is received within [* * *], AT&T will call the Supplier Tech Ops On-call at the number specified in the Ticket Escalation Path.

 

15. Change Management – Maintenance

 

  15.1. Scheduled Maintenance/Scheduled Downtime

Supplier will notify AT&T by email no less than [* * *] business days before a standard Scheduled Maintenance event. Any major Maintenance activity (e.g. Datacenter moves, connectivity changes) which requires any change on AT&T’s network or requires AT&T support will require [* * *] week notification prior to the start of the work. AT&T will be deemed to accept the Supplier’s Scheduled Maintenance request unless AT&T responds at least 24 hours before the Maintenance is scheduled to begin. Supplier will notify AT&T via email immediately prior to and after the Scheduled Maintenance is performed, or if Scheduled Maintenance is postponed or cancelled. Supplier will be available to join Technical Bridges during Scheduled Maintenance as reasonably requested by AT&T.

Scheduled Maintenance will not exceed [* * *] hours of downtime per [* * *]. Supplier will notify AT&T of Scheduled Down Time, which will occur during the Scheduled Maintenance window. Scheduled Down Time will not count against Availability until the [* * *] hours of Scheduled Down Time have been exceeded.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Amendment No. 20100106.054.S.001.A.012

 

 

  15.2. Maintenance Window

Supplier will perform Scheduled Maintenance and Scheduled Down Time to the extent practicable weekdays 9 pm to 12 am Pacific time or on weekends. AT&T may at times request that Supplier close a maintenance window so that AT&T can perform maintenance.

 

  15.3. Emergency Maintenance

For emergency maintenance, Supplier shall notify AT&T as soon as possible. The method of notification should be through the following e-mail distribution list: [* * *] and should include the requested information and appropriate Supplier contacts. Any Down Time resulting from Emergency Maintenance shall be included as Down Time in the Availability calculation and reports, except where the Emergency Maintenance arises or is the result of AT&T’s or a Customer’s misuse of the Services, or force majeure events not within Supplier’s Span of Control.

 

  15.4. Holiday Network Freeze

Except for critical activities, Supplier will not conduct any major maintenance activities that could materially impact the availability of the AT&T MDM Solution during (i) AT&T’s holiday network freeze period (customarily targeted to be the period from Thanksgiving until January 15th of the following year), or (ii) other holiday maintenance freeze periods (e.g. Halloween) or AT&T-branded-campaign maintenance freeze periods. AT&T will make its best effort to notify Supplier at least two weeks prior to any additional maintenance freeze periods.

 

16. Anti-Virus

Supplier shall use commercially reasonable efforts to deliver the Anyware Software and Supplier Hosted AT&T MDM Solution without any material bugs, viruses, worms, Trojan horses, web bugs, time bombs, “spyware” or other harmful disruptive or invasive code or components.

 

17. Anti-Spam

To the extent that Supplier provides an email service that would normally screen incoming emails for Spam, Supplier shall provide a suite of Anti-Spam features to control spam messages, which are unsolicited commercial messages. This suite of Anti-Spam features includes:

 

    Anti-Spoofing: Verify whether the originating server has registered a qualified host in any DNS server to eliminate spam sent by illegitimate servers.

 

    Keyword checking of message body: Provides a comprehensive updatable list of keywords that are known to be used by spammers in the subject and in the body of the spam message.

 

    Statistical text analysis of message body: Includes statistical text analysis specifically tuned for high spam detection rate. The algorithm rules are updated from time to time.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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18. Security Testing

Prior to Commercial Launch of the [* * *] AT&T MDM Solution, the Materials/Service will receive a Penetration Test (based on parameters and conducted at such times as mutually agreed by the Parties) performed by AT&T’s CSO or an AT&T selected 3 rd party security testing team. The results of any such test shall remain, at all times, Supplier Confidential Information. Supplier will provide commitments to close any Mutually Agreed Upon Severity 1 or Severity 2 bugs/defects/gaps detected by this security audit/test prior to Commercial Launch and provide regular updates on the progress to closure of any bugs/defects/gaps identified.

For so long as [* * *] Supplier must be able to annually demonstrate its ability to continue to meet its service performance and availability metrics by participating in / responding to such scheduled security tests (based on jointly determined parameters) every 3-6 months. Supplier will be given [* * *] of AT&T’s intent to test and the timing of tests. Supplier is expected to ensure its systems are secure on an ongoing basis. Supplier shall make its operations personnel available to discuss the results of such internal tests at such times as AT&T may reasonably request. Should AT&T at its own discretion decide not to perform a schedule semi-annual Penetration Test, that in no way restricts AT&T’s ability to schedule an emergency PenTest, as may be reasonably appropriate in response to trouble tickets. The results of all penetration and security tests (scheduled or emergency) shall remain, at all times, Supplier Confidential Information.

 

19. Network / Architecture Diagram

Supplier shall provide to AT&T a network / architecture diagram to include connectivity details to AT&T’s network as well as Supplier configurations.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Appendix D - Supplier’s Terms of Use

MOBILE IRON, INC.

ANYWARE BY MOBILEIRON™

EVALUATION AGREEMENT AND TERMS OF USE (TOU) FOR SOFTWARE-AS-A-SERVICE (SAAS) PRODUCTS

(version 2014-02-07)

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING ANY SAAS PRODUCT (DEFINED BELOW). THE TERMS AND CONDITIONS OF THIS EVALUATION AGREEMENT AND TERMS OF USE (TOU) FOR SOFTWARE-AS-A-SERVICE (SAAS) PRODUCTS GOVERN YOUR RIGHTS TO SAAS PRODUCTS, SOFTWARE (DEFINED BELOW), RELATED SERVICES (DEFINED BELOW) AND OTHER SOFTWARE (AS APPLICABLE), PRODUCTS (AS APPLICABLE), AND SERVICES (AS APPLICABLE) TO BE SUPPLIED BY MOBILE IRON, INC., HEREUNDER.

IF YOU ARE AN EMPLOYEE OF OR CONSULTANT OR CONTRACTOR TO AN ENTITY IDENTIFIED IN THE FORM COMPLETED ON THE PREVIOUS PAGE, YOUR AGREEMENT TO THESE TERMS WILL BE DEEMED TO BE THE AGREEMENT OF THAT ENTITY IDENTIFIED (“ CUSTOMER ”) AND YOU AND THE CUSTOMER REPRESENT AND WARRANT THAT YOU HAVE AUTHORITY OR HAVE BEEN PROVIDED THE AUTHORITY TO BIND THE CUSTOMER TO THE TERMS AND CONDITIONS OF THIS AGREEMENT.

MOBILE IRON, INC., A DELAWARE CORPORATION (“ MOBILEIRON ”) IS ONLY WILLING TO GRANT CUSTOMER ACCESS TO THE SAAS PRODUCTS, SOFTWARE, RELATED SERVICES AND OTHER SOFTWARE (AS APPLICABLE), PRODUCTS (AS APPLICABLE), AND SERVICES (AS APPLICABLE) ONLY UPON THE CONDITION THAT CUSTOMER ACCEPTS ALL THE TERMS CONTAINED HEREIN. BY CLICKING “ACCEPT” THE CUSTOMER ACCEPTS ALL OF THE TERMS OF THIS AGREEMENT. IF YOU OR CUSTOMER DO NOT AGREE TO (OR CANNOT COMPLY WITH) ALL OF THE TERMS OF THIS AGREEMENT, THEN PLEASE CLICK “DECLINE” AND NEITHER YOU NOR THE CUSTOMER WILL BE AUTHORIZED TO ACCESS OR USE THE SAAS PRODUCTS, SOFTWARE, RELATED SERVICES AND OTHER SOFTWARE (AS APPLICABLE), PRODUCTS (AS APPLICABLE), AND SERVICES (AS APPLICABLE).

IF YOU OR CUSTOMER ARE DEEMED TO HAVE ORDERED SAAS PRODUCTS, SOFTWARE, RELATED SERVICES AND/OR OTHER SOFTWARE (AS APPLICABLE), PRODUCTS (AS APPLICABLE), AND SERVICES (AS APPLICABLE), MOBILEIRON’S ACCEPTANCE IS EXPRESSLY CONDITIONAL ON ASSENT TO THESE TERMS TO THE EXCLUSION OF ALL OTHER TERMS (SPECIFICALLY INCLUDING ANY NEW OR DIFFERENT TERMS CONTAINED IN CUSTOMER’S PURCHASE ORDER). IF THESE TERMS ARE CONSIDERED AN OFFER BY THE CUSTOMER, ACCEPTANCE IS EXPRESSLY LIMITED TO THESE TERMS. WRITTEN APPROVAL IS NOT A PREREQUISITE TO THE VALIDITY OR ENFORCEABILITY OF THIS AGREEMENT AND NO SOLICITATION OR ANY SUCH WRITTEN APPROVAL BY OR ON BEHALF OF MOBILEIRON SHALL BE CONSTRUED AS AN INFERENCE TO THE CONTRARY.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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NOTWITHSTANDING ANYTHING ELSE STATED HEREIN, IF CUSTOMER AND MOBILEIRON HAVE EXECUTED A WRITTEN AGREEMENT FOR THE ACCESS TO OR USE OF THE SAAS PRODUCTS, SOFTWARE, RELATED SERVICES AND OTHER SOFTWARE (AS APPLICABLE), PRODUCTS (AS APPLICABLE), AND SERVICES (AS APPLICABLE) (“ SIGNED AGREEMENT ”), THEN THE TERMS OF THE SIGNED AGREEMENT SHALL GOVERN AND CONTROL AND THIS AGREEMENT SHALL HAVE NO EFFECT.

This Evaluation Agreement and TOU for SaaS Products includes the following attachments which are incorporated herein by reference:

 

  A. Service Level Agreement

 

  B. Hardware Terms & Conditions (as applicable)

 

  C. SaaS Product International Terms & Conditions (as applicable)

This Evaluation Agreement and TOU for SaaS Products is entered into as of the earlier of the date that Customer accepts the terms herein or first accesses or uses any SaaS Product (the “ Effective Date ”).

MobileIron and Customer hereby agree as follows:

1. Certain Definitions . For purposes of this Agreement:

Actual Device Count ” means the actual number of devices that are registered with the applicable SaaS Product.

Agreement ” means the Evaluation Agreement and TOU for SaaS Products, the attachments and exhibits hereto, and any terms incorporated herein by reference.

Authorized Reseller ” means any authorized reseller of any SaaS Product that validly sells Customer one or more subscriptions to a SaaS Product subject to the terms and conditions of this Agreement.

Customer Affiliate” means any entity Controlling, Controlled by or under common Control with Customer.

Customer Data ” means any data, information, applications, or other electronic items originated by Customer that Customer submits to any SaaS Product.

Control ” and its grammatical variants means: (i) a general partnership interest in a partnership; or (ii) the beneficial ownership of a majority of the outstanding equity entitled to vote for directors; or (iii) the power to direct or cause the direction of the management and policies of such entity whether by contract or otherwise.

Customer Representative ” means any Customer Affiliate and any employee or contractor of Customer (and/or any Customer Affiliate) to whom Customer (and/or any Customer Affiliate) provides access to any SaaS Product and/or, as applicable, any Software (or any component of the foregoing) for use on behalf of and for the benefit of Customer (and/or any Customer Affiliate) and for Customer’s (and/or any Customer Affiliate’s) internal business purposes, subject to all the terms and conditions of this Agreement.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Documentation ” means the written and/or electronic end user or technical documentation pertaining to the applicable SaaS Product that is provided by MobileIron to Customer together with the access to such SaaS Product.

Licensed Device Count ” means the maximum number of registered devices that Customer may have at any time that are managed and/or monitored by the applicable SaaS Product, which maximum number shall be based on the subscription fees paid by Customer as identified on the relevant Product Schedule. For the avoidance of doubt, registered devices are those devices that have loaded Device Software and have not been retired (meaning unregistered).

“Malicious Code ” means any code that is designed to harm, or otherwise disrupt in any unauthorized manner, the operation of a recipient’s computer programs or computer systems or destroy or damage recipient’s data in an unauthorized manner. For clarity, Malicious Code shall not include standard routines in any SaaS Product or portion thereof that are intended to delete data and are implicit in the standard functionality of any SaaS Product or portion thereof, or any software bugs or errors handled through support or maintenance, or any license key or other equivalent code that might limit the functionality or scope of the use of any SaaS Product or portion thereof to the scope of the subscription and/or license (as applicable) purchased by Customer hereunder.

MobileIron Hardware ” means any MobileIron-branded hardware that MobileIron furnishes directly to Customer or through an Authorized Reseller for distribution to Customer.

Personal Information” means Customer Data relating to an identified or identifiable individual, including without limitation, geo-location information or a persistent identifier that may be used to identify or contact an individual.

Price Lists ” means the then-current price lists of MobileIron that identify MobileIron’s generally available software, products and services.

Product Schedule ” means one or more of the following applicable documents that identifies the SaaS Product and/or hardware and/or software products and services licensed or sold (as applicable) to Customer hereunder and the applicable licensing parameters, including the Licensed Device Count, Subscription Term, and pricing and payment terms relating to the provision of the applicable SaaS Product, MobileIron Hardware (if any), and/or other MobileIron or third party products or services (if any): (i) a product schedule mutually approved by the parties; or (ii) a MobileIron invoice, quote, online order form, or any other MobileIron ordering document that references this Agreement, where subscriptions, licenses, products or services are purchased from MobileIron directly; or (iii) an Authorized Reseller invoice or ordering document agreed to between Customer and Authorized Reseller, where subscriptions, licenses, products or services are purchased through an Authorized Reseller. Multiple Product Schedules may apply if subscriptions, licenses, products, or services are purchased at different times, provided that, unless expressly stated otherwise in a mutually agreed upon Product Schedule, the terms specified in one Product Schedule shall be relevant only to the specific subscriptions, licenses, products or services listed on such Product Schedule.

Related Services ” means all services (other than the provision of a SaaS Product) to be provided by MobileIron to Customer hereunder as set forth in this Agreement or any Product Schedule, including any professional services and/or Support and Maintenance Services.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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SaaS Product ” means one or more mobile enterprise management services and/or applications enabled by access to the mobile enterprise management software solution hosted by MobileIron and use of the Software related thereto.

Software ” means the object code version of MobileIron’s proprietary computer programs delivered to Customer hereunder for use in connection with any SaaS Product, including the device-side software used on devices registered to any SaaS Product (“ Device Software ”) and any connector software and/or any other server-side software (e.g. MobileIron Sentry Software/virtual appliance/machine) (collectively, the “ Premise Software ”), each of which may be delivered to Customer hereunder for use in connection with any SaaS Product, and any Documentation, backup copies and updates, upgrades, maintenance releases, or bug fixes to any of the foregoing provided to Customer hereunder.

Subscription Term ” means, with respect to a SaaS Product, the term of the subscription identified on the applicable Product Schedule.

Support and Maintenance Services ” has the meaning set forth in Attachment A .

2. Evaluation & Beta Access Terms.

a. Evaluation of Initial SaaS Product. If Customer is being provided access to the SaaS Product for evaluation purposes, the evaluation period shall be thirty (30) days; provided, however that the evaluation period may be extended up to ninety (90) days upon written authorization by MobileIron. Any such evaluation period shall commence on the date that MobileIron delivers to Customer all relevant access data (e.g., the connector code and the URL and information necessary for Customer to access and use such SaaS Product).

b. Terms Specific to Evaluation or Beta Access. For any evaluation described above in subsection (a) and any other evaluation or beta access of any SaaS Product provided to Customer after the Effective Date (except as may be otherwise agreed in a separate evaluation or beta agreement), the terms applicable to a SaaS Product shall apply equally to evaluation or beta access of such SaaS Product except for the following different or additional terms which shall apply (notwithstanding any contrary term specified in any other section of this Agreement): (i) the right to access and use evaluation or beta versions of any SaaS Product is limited to the evaluation or beta term permitted by MobileIron (or its Authorized Reseller, as applicable) and only for the limited purpose of evaluating such SaaS Product and establishing Customer’s desire to purchase subscriptions to such SaaS Product; and (ii) Customer represents that it is a bona fide potential customer of such SaaS Product that is evaluating whether to purchase and/or license such SaaS Product for deployment in its own business and not for competitive or other purposes; (iii) the evaluation or beta access and use is provided “AS IS” without any warranty of any kind; and (iv) Customer shall not be entitled to any service level commitments or any support or maintenance services, including any Support and Maintenance Services, for the evaluation or beta access of any SaaS Product; (v) MobileIron disclaims all warranties, indemnities, obligations, and other liabilities in connection with any evaluation or beta access or use of a SaaS Product; (vi) MobileIron (or its Authorized Reseller) may terminate the evaluation or beta access upon at least five (5) days prior written notice to Customer and require Customer to promptly return

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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any evaluation or beta copies of the Software (as applicable) and remove all copies of such Software (as applicable) from its systems and devices unless Customer has purchased a subscription to the applicable SaaS Product prior to such termination; and (vii) within ten (10) days following written request of MobileIron, Customer shall have an authorized representative certify that Customer has so returned and removed all such Software (as applicable).

c. Termination. If Customer enters into any Product Schedule for a SaaS Product prior to, or within thirty (30) days after, the expiration or termination of the evaluation period described above in subsection (a), the Subscription Term for such SaaS Product shall commence in accordance with Section 3 below. If Customer does not enter into any Product Schedule for a SaaS Product within such time period, this Agreement shall terminate.

3. Subscription Terms .

a. Commencement of Subscription. The Subscription Term for a SaaS Product shall commence on the date that Customer enters into a Product Schedule for such SaaS Product, if Customer has previously evaluated such SaaS Product, or the date that MobileIron delivers to Customer all relevant access data, if Customer has not previously evaluated such SaaS Product. A Subscription Term shall continue for the initial Subscription Term specified in the relevant Product Schedule, except as terminated earlier in accordance with this Agreement.

b. Renewals. Except as otherwise specified in the applicable Product Schedule, the subscription for a SaaS Product shall automatically renew for additional periods equal to the expiring Subscription Term or one year (whichever is shorter), unless either party gives the other (or Customer provides the Authorized Reseller, as applicable) notice of non-renewal at least thirty (30) days before the end of the applicable Subscription Term. Additionally, where required by Customer’s internal policies, Customer shall issue a purchase order either to MobileIron (or its Authorized Reseller, as applicable) for such renewal Subscription Term. The per-device pricing for a subscription to a SaaS Product during any renewal Subscription Term shall be the same as that during the prior Subscription Term, unless MobileIron (or its Authorized Reseller, as applicable) has given Customer notice of a pricing increase at least thirty (30) days before the end of such prior Subscription Term, in which case the pricing increase shall be effective upon renewal.

4. Rights of Access and Use . Subject to the terms and conditions of this Agreement, during the applicable Subscription Term, MobileIron grants to Customer a non-exclusive, non-transferable and non-sublicensable right for Customer and Customer Representatives to: (i) access and use the applicable SaaS Product; (ii) to install, copy and use Premise Software in connection with the applicable SaaS Product on systems and equipment owned by, controlled by or managed on behalf of Customer (and/or any Customer Affiliate); and (iii) to install, copy and use Device Software in connection with the applicable SaaS Product on mobile devices used by Customer Representatives, each solely for Customer’s (and/or any Customer Affiliate’s) internal business purposes, and solely in accordance with the applicable Documentation. Customer may also maintain a reasonable number of copies of the applicable Software on its systems for backup and recovery purposes.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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5. Restrictions. As a condition of the rights granted in Section 4 , Customer shall not itself, and shall not authorize or permit any Customer Representative or any other third party, to: (i) use the applicable SaaS Product, Software or any portion of the foregoing in excess of or beyond the applicable Subscription Term, Licensed Device Count, the feature set(s), server counts, site(s), and/or other restrictions/limitations described in this Agreement or in the applicable Product Schedule; or (ii) distribute, sell, license, provide or otherwise make available any SaaS Product, Software or any portion of the foregoing to third parties except to Customer Representatives as expressly provided herein; or (iii) use any SaaS Product, Software or any portion of the foregoing to perform services for, or otherwise on behalf of, third parties, whether on a service bureau, SaaS, time sharing basis or otherwise except as otherwise expressly provided herein; or (iv) use any SaaS Product, Software or any portion of the foregoing to store or transmit infringing, libelous, other unlawful or tortious material, or other material in violation of any third party privacy or other rights; or (v) interfere with or disrupt the integrity or performance of any SaaS Product, Software or any portion of the foregoing or any third party data contained therein; or (vi) use any Software or any portion thereof on equipment, products, or systems not identified in Documentation; or (vii) modify any SaaS Product, Software or any portion of the foregoing or create derivative works based upon any SaaS Product, Software or any portion of the foregoing; or (viii) reverse engineer or decompile, decrypt, disassemble or otherwise reduce any SaaS Product, Software or any portion of the foregoing to human-readable form, except and only to the extent any foregoing restriction is prohibited by applicable law; or (ix) use any SaaS Product, Software or any portion of the foregoing in any way that is in violation of any applicable laws; or (x) alter or remove any proprietary notices or legends contained on or in any SaaS Product, Software or any portion of the foregoing; or (xi) copy or use any SaaS Product, Software or any portion of the foregoing, except as expressly authorized by this Agreement; or (xii) release, publish, and/or otherwise make available to any third party the results of any performance, functional or security evaluation of any SaaS Product, Software or any portion of the foregoing without the prior written approval of MobileIron; or (xiii) defeat or circumvent any controls of any SaaS Product, Software or any portion of the foregoing places on the number of users supported; or (xiv) recreate, in whole or in part, any database included within any SaaS Product, Software or any portion of the foregoing based on queries to such database. Software may contain or be provided with open source libraries, components, utilities and other open source software (collectively, “ Open Source ”), which Open Source may have applicable license terms as identified on a website designated by MobileIron or otherwise provided with the applicable Software or Documentation. Notwithstanding anything to the contrary herein, use of the Open Source shall be subject to the applicable Open Source license terms and conditions to the extent required by the applicable licensor (which terms shall not restrict the license rights granted to Customer hereunder but may contain additional rights).

6. Customer Responsibilities. Customer shall: (i) be responsible and liable for any action or inaction of Customer Representatives that is in breach of this Agreement; and (ii) be solely responsible for the accuracy, quality, integrity and legality of Customer Data and of the means by which Customer (and

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Customer Representatives) acquire, upload, transmit and process Customer Data; and (iii) use commercially reasonable efforts to prevent unauthorized access to or use of any SaaS Product, and notify MobileIron promptly of any such unauthorized access or use; and (iv) make such disclosures, obtain such consents, provide such choices, implement such safeguards and otherwise comply with any applicable law, rule or regulation regarding the collection, access to, use, storage, disclosure, transfer or other processing (“ Process ” or “ Processing ”) of Personal Information of any individual whom Customer authorizes to use or access any SaaS Product or Software; and (v) be responsible for obtaining and maintaining appropriate equipment and ancillary services needed to connect to, access or otherwise use the applicable SaaS Product, including, without limitation, computers, computer operating systems and web browsers.

7. Service Levels, Professional Services, Supplemental MobileIron Products and Third Party Products.

a. Service Levels. Subject to the terms and conditions of this Agreement, during the applicable Subscription Term, MobileIron shall meet the service levels set forth on Attachment A .

b. Professional Services. Customer may order standardized professional services that are identified on the applicable Price List and described in a standardized statement of work published by MobileIron (“ Standard SOW ”) or the parties may agree to customized professional services related to the Software as set forth in a mutually-agreed statement of work (“ Custom SOW ”), which Standard SOW and/or Custom SOW are hereby incorporated by reference herein. All such professional services delivered by MobileIron shall be subject to the terms and conditions of this Agreement, regardless of whether the applicable Product Schedule, Standard SOW or Custom SOW expressly references this Agreement.

c. Supplemental MobileIron Products. Customer may desire to order supplemental MobileIron products or services as identified on the applicable Price List (“ Supplemental MobileIron Products ”). If Customer purchases a subscription to any Supplemental MobileIron Products from MobileIron directly or through Authorized Resellers, Customer acknowledges and agrees that the Supplemental MobileIron Products shall be deemed a SaaS Product and, except as otherwise expressly set forth herein, subject to the same terms and conditions applicable to other SaaS Products.

d. Third Party Products. MobileIron resells licenses to certain third party software or services as identified on the applicable Price List (“ Third Party Products ”), which products are subject to separate agreements with the applicable third party suppliers (“ Third Party Product Terms ”). Third Party Product Terms are available for review at http://www.mobileiron.com/legal/thirdpartyterms  (or other URL designated by MobileIron) or, if applicable, are negotiated and executed by and between the applicable third party supplier and Customer. If Customer purchases any Third Party Products, Customer acknowledges and agrees that it is bound by the applicable Third Party Product Terms. For purchases of Third Party Products directly from MobileIron, the payment-related terms applicable to a SaaS Product shall apply equally to the Third Party Products. Except as otherwise expressly set forth in this subsection (d), this Agreement shall not apply to the Third Party Products and Customer

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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acknowledges and agrees that MobileIron disclaims all warranties, indemnities, obligations, and other liabilities in connection with any Third Party Product. If support and maintenance is offered for a specific Third Party Product and Customer purchases directly from MobileIron, MobileIron’s sole and exclusive obligation is to distribute any applicable Third Party Product error correction, update, upgrade and other release provided to MobileIron for customers purchasing support and maintenance and/or to provide any first-line technical support as described in MobileIron’s published documentation for such support and maintenance offering. IN NO EVENT SHALL MOBILEIRON’S LIABILITY ARISING OUT OF OR IN CONNECTION WITH ANY THIRD PARTY PRODUCT, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STATUTE, TORT OR OTHERWISE, (I) EXCEED THE AMOUNTS RECEIVED BY MOBILEIRON FOR THE APPLICABLE THIRD PARTY PRODUCT AND (II) WITH RESPECT TO THE SUPPORT AND MAINTENANCE SERVICES RELATED THERETO (IF ANY), EXCEED ANY AMOUNTS RECEIVED BY MOBILEIRON FOR THE APPLICABLE SUPPORT AND MAINTENANCE SERVICES IN THE THEN-CURRENT TERM.

8. Tracking; Device Count Increases; Reporting; Invoice . If, at any time during any Subscription Term, the Actual Device Count exceeds the then-current Licensed Device Count for a specific SaaS Product or if Customer wishes to increase the Licensed Device Count for a specific SaaS Product, Customer shall promptly notify MobileIron (or its Authorized Reseller) and pay the applicable incremental subscription fees, and after the relevant payment has been received, the Licensed Device Count for the applicable SaaS Product shall be amended to reflect this change. Customer acknowledges that MobileIron, as a provider of a SaaS Product, has information regarding the Actual Device Count, and as such, MobileIron and/or its Authorized Resellers (to which MobileIron may disclose such information) may invoice Customer, and Customer shall pay such valid or as a condition of downloading invoice, if the Licensed Device Count is below the Actual Device Count for any SaaS Product. Unless otherwise mutually agreed in writing, the fees charged to Customer for the additional licenses, device counts and services shall be based on MobileIron’s then-current price list.

9. Indemnity. Subject to the terms herein, MobileIron shall, at its cost and expense, (i) defend, or at its option settle, any claim brought against Customer, Customer Representatives, and their respective directors, officers and employees (“ Customer Indemnitee(s) ”) by a third party alleging that any use of a SaaS Product or any Software infringes or violates any third party intellectual property right, and (ii) pay, indemnify and hold Customer Indemnitees harmless from any settlement of such claim or any damages awarded to such third party as a result of such claim, provided that Customer Indemnitee(s): (a) give MobileIron prompt written notice of any such claim; and (b) permit MobileIron to solely control and direct the defense or settlement of any such claim, provided MobileIron shall not settle any claim in a manner which requires Customer to admit liability or pay money without Customer’s prior written consent; and (c) provide MobileIron all reasonable assistance in connection with the defense or settlement of any such claim, at MobileIron’s cost and expense. Customer may participate in the defense and settlement at Customer’s sole expense. If such a claim occurs, or in MobileIron’s opinion is reasonably likely to occur, MobileIron, at its expense and at its sole discretion, may, in addition to its indemnification obligations hereunder: (1) procure the right to allow Customer to continue to use the applicable SaaS Product (or Software, as applicable), or (2) modify or replace the

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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applicable SaaS Product (or Software, as applicable) or infringing portions thereof to become non-infringing, or (3) if neither (1) nor (2) is commercially practicable, terminate Customer’s use of the affected portion of the applicable SaaS Product (or Software, as applicable) and refund any pre-paid, unused subscription fees paid to MobileIron for the unused period of any such terminated Subscription Term. Notwithstanding the foregoing, MobileIron shall have no obligations under this Section to the extent any claim is based upon or arises out of use of (aa) the applicable SaaS Product (or Software, as applicable) not in accordance with the applicable Documentation or outside the scope of the rights granted under this Agreement; and/or (bb) any combination or use of the applicable SaaS Product with third party services, equipment, products or systems, to the extent that such claim is based on such combination or use; and/or (cc) damages attributable to the value of the use of a non-MobileIron product or service.

Subject to the terms herein, Customer shall, at its cost and expense, (I) defend, or at its option settle, any claim brought against MobileIron, its affiliates, and their respective directors, officers and employees (“ MobileIron Indemnitee(s) ”) by a third party alleging that the Customer Data or Customer’s use of any SaaS Product or any Software is in violation of this Agreement, infringes, misappropriates, or violates the intellectual property or other proprietary rights or violates applicable law, and (II) pay, indemnify and hold MobileIron Indemnitees harmless from any settlement of such claim or any damages awarded to such third party as a result of such claim, provided that MobileIron Indemnitee(s): (x) gives Customer prompt written notice of any such claim; (y) permits Customer to solely control and direct the defense or settlement of any such claim, provided Customer shall not settle any claim which settlement terms requires MobileIron to admit liability or pay money without MobileIron’s prior written consent; and (z) provides Customer all reasonable assistance in connection with the defense or settlement of any such claim, at Customer’s expense. The remedies set forth in this Section constitute the indemnitees’ sole and exclusive remedies, and indemnitor’s entire liability, with respect to claims described in this Section.

10. Ownership. The Software is licensed and not sold. MobileIron and its licensors shall own and retain all right, title, and (except as expressly licensed hereunder) interest in and to all SaaS Products, Software, all copies or portions of the foregoing, and any derivative works of the foregoing (by whomever created). There are no implied licenses granted by MobileIron under this Agreement. All suggestions or feedback provided by Customer or its employees, contractors or other agents (including Customer Representatives) to MobileIron or its Authorized Resellers with respect to any SaaS Product or Software shall be MobileIron’s property and deemed Confidential Information of MobileIron, and Customer hereby assigns the same to MobileIron. As between the parties, Customer exclusively owns all right, title and (except as expressly licensed hereunder) interest in and to all Customer Data. In connection with the normal operation of a SaaS Product, MobileIron compiles and has access to aggregated data (such as product or feature usage, device metrics/metadata and/or mobile application usage), which is anonymized and aggregated so that it does NOT and cannot contain any information identifiable or attributable to any individual or Customer (“ Aggregated Anonymous Data ”). Customer agrees that MobileIron shall have the right to use, store, analyze, and disclose such Aggregated Anonymous Data.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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11. Term; Termination.

a. Term. The term of this Agreement shall commence on the Effective Date and shall continue until all Subscription Terms (including any renewals) for all SaaS Products have expired or terminated, unless earlier terminated as expressly set forth herein.

b. Termination for Cause. This Agreement may be terminated by a party: (i) upon thirty (30) days written notice, if the other party materially breaches any provision of this Agreement and such breach remains uncured after such thirty (30) day notice period expires; or (ii) effective immediately, if the other party ceases to do business, or otherwise terminates its business operations without a successor; or (iii) effective immediately, if the other party becomes insolvent or seeks protection under any bankruptcy, receivership, trust deed, creditors arrangement, composition or comparable proceeding, or if any such proceeding is filed against it and not dismissed within ninety (90) days.

c. Effect of Expiration or Termination. (I) Upon any termination or expiration of this Agreement: (i) all Subscription Terms and access, rights and licenses granted to Customer hereunder shall terminate; and (ii) Customer shall cease using all SaaS Products and Software; and (iii) Customer shall destroy (or at MobileIron’s option, return) all copies of any Software; and (iv) upon written request of a party, the other party shall return to such party all Confidential Information (excluding Customer Data which is addressed below) of such party in its possession or control. (II) With respect to Customer Data, at Customer’s request, if received within thirty (30) days of any expiration or termination of the Agreement: (i) MobileIron shall permit Customer to access a SaaS Product solely to the extent necessary for Customer to retrieve applications uploaded to such SaaS Product by Customer; and (ii) MobileIron shall make available to Customer for download a file of Customer Data in comma separated value (.csv) format along with attachments in their native format. After such thirty (30) day period, MobileIron shall have no obligation to maintain or provide any of Customer Data and shall thereafter, unless legally prohibited, delete all of Customer Data in MobileIron’s possession or control. (III) Upon any termination of this Agreement by Customer for cause, MobileIron shall refund to Customer any prepaid, unused subscription fees paid to MobileIron for the unused period of all terminated Subscription Terms. Upon termination or expiration, Sections 1 , 2(b) , 5 , 7(b) , 7(c) , 7(d) , 8 , 9 , 10 , 11 , 12 , 13 (which shall survive for three (3) years), 14 and 15 , and all liabilities that accrue prior to termination or expiration shall survive and remain in effect.

12. Limited Warranties; Disclaimers.

a. SaaS Product Warranty. MobileIron warrants to Customer that the applicable SaaS Product (and any applicable Software) shall perform materially in accordance with the Documentation. Customer must notify MobileIron of any warranty deficiencies with a SaaS Product (or any applicable Software) within thirty (30) days from provision of deficient SaaS Product in order to receive any warranty remedy for such deficiency. For any breach of the forgoing warranty, Customer’s exclusive remedy shall be for MobileIron to correct or re-perform such deficient SaaS product (or deliver new applicable Software), provided that if correction or re-performance in compliance with this warranty

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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(or re-delivery) is not possible or practical, Customer shall be entitled to either (i) a pro-rata refund of subscription fees paid to MobileIron for such deficient SaaS Product (or applicable Software), or (ii) terminate the applicable Subscription Term and obtain a refund of the prepaid, unused subscription fees paid to MobileIron for the unused period of any such terminated Subscription Term.

b. Related Services Warranty. MobileIron warrants to Customer that all Related Services provided hereunder by MobileIron shall be professional, workmanlike and performed in a manner conforming to generally accepted industry standards and practices for similar services. Customer must notify MobileIron of any warranty deficiencies for Related Services within thirty (30) days from performance of the deficient Related Service in order to receive any warranty remedy for such deficiency. For any breach of the forgoing warranty, Customer’s exclusive remedy shall be for MobileIron to correct or re-perform such deficient Related Services, provided that if correction or re-performance in compliance with this warranty is not possible or practical, Customer shall be entitled to a refund of any relevant fees paid to MobileIron for such deficient Related Services.

c. Hardware Limited Warranty. If Customer has ordered and received MobileIron Hardware from MobileIron or an Authorized Reseller, the warranty and remedies described in Attachment B shall apply.

d. Mutual Warranties. Each party represents and warrants that (i) it has the legal power to enter into this Agreement, and (ii) it shall not intentionally transmit to the other party or store on any SaaS Product any Malicious Code. If any Malicious Code is transmitted by one party to the other, such other party may remove and return such code to the party that delivered it.

e. Restrictions. The express warranties specified above do not apply if the applicable SaaS Product, Software, Related Services, MobileIron Hardware, or any portion thereof: (i) has been altered, except by or on behalf MobileIron; (ii) has not been used, installed, operated, repaired, or maintained in accordance with this Agreement and/or Documentation; (iii) has been subjected to abnormal physical or electrical stress, misuse, negligence, or accident; (iv) is used on equipment, products, or systems not meeting specifications identified by MobileIron in the applicable Documentation or (v) is licensed, for beta, evaluation, or testing purposes or with respect to MobileIron Hardware, is sold as a refurbished unit. Additionally, the warranties set forth herein only apply when notice of a warranty claim is provided to MobileIron within the applicable warranty period specified herein and do not apply to any bug, defect or error caused by or attributable to software or hardware not supplied by MobileIron.

f. Disclaimer. EXCEPT FOR THE WARRANTIES EXPRESSLY SET FORTH IN THIS SECTION, NEITHER PARTY PROVIDES ANY WARRANTIES OF ANY KIND WITH RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND EACH PARTY SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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13. Confidentiality. Confidential Information ” means any non-public data, information and other materials regarding the products, software, services, or business of a party (and/or, if either party is bound to protect the confidentiality of any third party’s information, of a third party) provided by one party (“ Disclosing Party ”) to the other party (“ Receiving Party ”) after the Effective Date in connection with this Agreement where such information is marked or otherwise communicated as being “proprietary” or “confidential” or the like, or where such information should, by its nature or circumstances of disclosure, be reasonably considered to be confidential and/or proprietary. The parties agree that, without limiting the foregoing, (a) Customer Data shall be deemed the Confidential Information of Customer, and (b) the SaaS Products, Software and components of the foregoing (and any performance data, benchmark results, and technical information relating to the foregoing), the Documentation, and MobileIron’s pricing information (set forth in a Product Schedule, Price List or otherwise) shall be deemed the Confidential Information of MobileIron. Notwithstanding the foregoing, Confidential Information shall not include information that: (i) is already known to the Receiving Party without restriction as to disclosure prior to disclosure by the Disclosing Party; (ii) becomes publicly available without fault of the Receiving Party; (iii) is rightfully obtained by the Receiving Party from a third party without restriction as to disclosure, or is approved for release by written authorization of the Disclosing Party; or (iv) is independently developed or created by the Receiving Party without use of the Disclosing Party’s Confidential Information as evidenced by contemporaneous written records. Except as otherwise expressly authorized herein, the Receiving Party agrees to: (x) use the Confidential Information of the Disclosing Party only to perform hereunder (including providing the features and services associated with the normal use of the applicable SaaS Product and Software) or exercise rights granted to it hereunder; (y) treat all Confidential Information of the Disclosing Party in the same manner as it treats its own similar proprietary information, but in no case shall the degree of care be less than reasonable care; and (z) disclose the Disclosing Party’s Confidential Information only to those employees, contractors or other agents of the Receiving Party who have a need to know such information for the purposes of this Agreement, provided that any such employee, contractor or other agent shall be subject to obligations of non-use and confidentiality with respect to such Confidential Information at least as restrictive as the terms of this Agreement, and the Receiving Party shall remain liable for any non-compliance of such employee, contractor or other agent with the terms of this Agreement. Notwithstanding the provisions of this Section, the Receiving Party may disclose the Disclosing Party’s Confidential Information as required by any court or other governmental body or as otherwise required by law or regulation to be disclosed, provided, however, that the Receiving Party shall provide written notice to the disclosing party promptly to enable the Disclosing Party to seek a protective order or otherwise prevent disclosure of such Confidential Information.

14. Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EXCEPT FOR ANY BREACHES BY CUSTOMER OF OR FOR CUSTOMER’S LIABILITY ARISING OUT OF SECTION 5 (‘RESTRICTIONS’) OR SECTION 9 (‘INDEMNITY’): (a) IN NO EVENT SHALL CUSTOMER OR MOBILEIRON OR MOBILEIRON’S SUPPLIERS BE LIABLE TO THE OTHER PARTY FOR ANY LOST REVENUE, PROFIT, LOST OR DAMAGED DATA, OR BUSINESS INTERRUPTION, OR FOR ANY SPECIAL, INDIRECT,

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE DAMAGES ARISING OUT OF THE USE OF OR INABILITY TO USE ANY SAAS PRODUCT, SOFTWARE, RELATED SERVICES, MOBILEIRON HARDWARE OR OTHERWISE IN CONNECTION WITH THIS AGREEMENT (UNDER ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, TORT OR OTHERWISE), EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (b) IN NO EVENT SHALL THE AGGREGATE LIABILITY OF CUSTOMER OR MOBILEIRON ARISING OUT OF OR RELATED TO THIS AGREEMENT, INCLUDING WITHOUT LIMITATION, THE USE OF OR INABILITY TO USE ANY SAAS PRODUCT, SOFTWARE, RELATED SERVICES, MOBILEIRON HARDWARE OR OTHERWISE (UNDER ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STATUTE, TORT OR OTHERWISE) EXCEED THE LESSER OF $500,000.00 OR THE FEES RECEIVED BY MOBILEIRON FROM CUSTOMER FOR THE APPLICABLE SAAS PRODUCT, SOFTWARE, RELATED SERVICE OR MOBILEIRON HARDWARE IN THE PRECEDING TWELVE (12) MONTHS PRIOR TO THE DATE OF THE FIRST CLAIM (OR IN THE CASE OF CUSTOMER’S LIABILITY EXCEED THE FEES PAID OR DUE TO MOBILEIRON (OR ITS AUTHORIZED RESELLER) FOR THE APPLICABLE SAAS PRODUCT, SOFTWARE, RELATED SERVICE OR MOBILEIRON PRODUCT IN SUCH TWELVE (12) MONTH PERIOD), WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE OR OTHERWISE. MULTIPLE CLAIMS SHALL NOT EXPAND THE LIMITATIONS SET FORTH IN THIS SECTION. THE FOREGOING LIMITATIONS SHALL NOT APPLY TO ANY INTENTIONAL BREACH OF SECTION 13 (“CONFIDENTIALITY”).

15. General.

a. Language. This Agreement, any disputes hereunder, and all services to be provided hereunder by MobileIron to Customer (if any) shall be conducted and provided in the English language.

b. Third Party Suppliers . A SaaS Product or Software may contain or be provided with third party proprietary program, interfaces, firmware and other software licensed by MobileIron (“ Third Party Components ”) or third party services that are made available through the Software (“ Third Party Services ”). In connection therewith, additional or different terms may be applicable as identified on http://www.mobileiron.com/legal/thirdpartyterms (or other URL designated by MobileIron) or otherwise made available to Customer (which terms are hereby incorporated by reference herein). Customer agrees to, and its usage and/or access of Third Party Components and Third Party Services is subject to, such terms. If, during a Subscription Term, a third party supplier terminates use or access to its Third Party Service, MobileIron shall notify Customer of the same, and all use and access to such Third Party Service shall terminate as of the effective date specified by such third party supplier. Within thirty (30) days of the notification by MobileIron of the termination of any Third Party Service, the Customer may terminate the applicable SaaS Product for convenience (effective no earlier than the date the applicable Third Party Service is terminated). Upon such termination, Customer shall be entitled to receive a pro-rata refund on any pre-paid, unused subscription fees paid to MobileIron for the unused period for the unused period of any such terminated Subscription Term of the applicable SaaS Product. MobileIron shall have no liability to Customer in connection with any termination of any such Third Party Service or the Customer’s use of any Third Party Service. Any warranties associated with such services are only those directly provided by the third party supplier to Customer.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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c. Export. SaaS Products, Software and Documentation, including technical data, may be subject to U.S. export control laws, including the U.S. Export Administration Act and its associated regulations, and may be subject to export or import regulations in other countries. Customer agrees to comply with all such regulations.

d. U.S. Government End User Purchasers. The Software, including all components thereof, and Documentation qualify as “commercial items,” as that term is defined at Federal Acquisition Regulation (“ FAR ”) (48 C.F.R.) 2.101, consisting of “commercial computer software” and “commercial computer software documentation” as such terms are used in FAR 12.212. Consistent with FAR 12.212 and DoD FAR Supp. 227.7202-1 through 227.7202-4, and notwithstanding any other FAR or other contractual clause to the contrary in any agreement into which this Agreement may be incorporated, Customer may provide to Government end user or, if this Agreement is direct, Government end user will acquire, the Software and Documentation with only those rights set forth in this Agreement. Use of either the Software or Documentation or both constitutes agreement by the Government that the Software and Documentation are “commercial computer software” and “commercial computer software documentation,” and constitutes acceptance of the rights and restrictions herein. LF:[LF:

e. Choice of Law; Venue. Except as otherwise set forth in Attachment C (if applicable), this Agreement shall be governed by and construed in accordance with the laws of the State of California, without reference to or application of choice of law rules or principles. Except as otherwise set forth in Attachment C (if applicable), the sole and exclusive jurisdiction and venue for actions arising under this Agreement shall be the State and Federal courts in Santa Clara County, California; Customer and MobileIron hereby agree to service of process in accordance with the rules of such courts. Notwithstanding any choice of law provision or otherwise, the Uniform Computer Information Transactions Act (UCITA) and the United Nations Convention on the International Sale of Goods shall not apply.

f. Processing of Personal Information. MobileIron agrees that it shall maintain administrative, physical, and technical safeguards designed to protect the security, confidentiality and integrity of Personal Information. MobileIron shall not Process Personal Information, except (i) for the purposes of this Agreement, including without limitation to implement and deliver the features and services associated with the normal use of any SaaS Product, provide Customer support and help Customer prevent or address service or technical problems, (ii) as otherwise expressly permitted by Customer, or (iii) as compelled by law.

g. Entire Agreement; Modifications. This Agreement constitute the entire agreement between the parties with respect to the provision of SaaS Products, Software, Related Services and other software (as applicable), products (as applicable), and services (as applicable) as described herein. This Agreement supersedes and cancels all previous written and previous or contemporaneous oral communications, proposals, representations, and agreements relating to the subject matter contained herein. This Agreement prevails over any pre-printed, conflicting or additional terms of any purchase order, ordering document, acknowledgement or confirmation or other document issued by Customer,

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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even if accepted in writing by both parties. This Agreement may be modified by a “click wrap” or “click accept” agreement that MobileIron incorporates into or as a condition of downloading a SaaS Product or Software. Except as expressly provided herein, this Agreement may be amended, or any term or condition set forth herein waived, only by a writing hand signed by both parties where “in writing” does not include an e-mail message and “hand signed” does not include an electronic signature.

h. Severability. Should any term of this Agreement be declared invalid, void or unenforceable by any court of competent jurisdiction or by an arbitration panel (as applicable), that provision shall be modified, limited or eliminated to the minimum extent necessary to effectuate the original intent and such declaration shall have no effect on the remaining terms hereof, which shall continue in full force and effect.

i. Waiver. The failure of either party to enforce any rights granted hereunder or to take action against the other party in the event of any breach hereunder shall not be deemed a waiver by that party as to subsequent enforcement of rights or subsequent actions in the event of future breaches.

j. Assignment. This Agreement may not be assigned or transferred, in whole or in part, without the other party’s prior written consent, provided each party expressly reserves the right to assign this Agreement in its entirety to a successor in interest of all or substantially all of its business or assets. Any action or conduct in violation of the foregoing shall be void and without effect. Subject to the foregoing, all rights and obligations of the parties hereunder shall be binding upon and inure to the benefit of and be enforceable by and against the successors and permitted assigns. MobileIron may delegate any of its obligations hereunder, provided it shall remain fully liable and responsible for its delegates’ actions or inactions in violation of this Agreement.

k. Legal Fees. The party prevailing in any dispute under this Agreement shall be entitled to its reasonable costs and legal fees.

l. Notice. Any notice required or permitted to be given in accordance with this Agreement shall be in writing. Notices to MobileIron shall be sent by personal delivery, registered or certified mail (return receipt requested, postage prepaid) or commercial express courier (with written verification of receipt) to: MobileIron, Inc., 415 East Middlefield Road, Mountain View, CA 94043, U.S.A., Attention: General Counsel. For contractual purposes, Customer consents to receive communications from MobileIron electronically. Notices sent to Customer shall be sent by personal delivery, electronic mail, registered or certified mail (return receipt requested, postage prepaid) or commercial express courier (with written verification of receipt) to: the electronic address Customer has provided to MobileIron for invoicing purposes or any Customer address listed on the applicable Product Schedule. All notices shall be deemed given: (i) when delivered personally; (ii) 24 hours after electronic mail is sent, unless MobileIron is notified that the email address is invalid; (iii) five (5) days after having been sent by registered or certified mail, (or ten (10) days for international mail; or (iv) one (1) day after deposit with a commercial express courier specifying next day delivery (or two (2) days for international courier packages specifying 2-day delivery). Either party may change its address for receipt of notice by notice to the other party in accordance with this Section.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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m. Equitable Relief. The parties agree that a material breach of this Agreement adversely affecting MobileIron’s or its suppliers’ intellectual property rights in any SaaS Product or Software or the Confidential Information of either party may cause irreparable injury to such party for which monetary damages would not be an adequate remedy and the non-breaching party shall be entitled to equitable relief (without a requirement to post a bond) in addition to any remedies it may have hereunder or at law.

n. Customer Affiliates. The parties agree that: (i) a Customer Affiliate may purchase licenses, products or services identified on any applicable Price List under the terms of this Agreement either by executing an acceptance agreement with MobileIron or through MobileIron’s acceptance of an applicable purchase order issued by such Customer Affiliate to MobileIron or by an Authorized Reseller to MobileIron (as applicable); and (ii) upon execution of such an agreement or acceptance of such a purchase order, such Customer Affiliate shall be deemed to have purchased such licenses, products or services hereunder, and such Customer Affiliate shall be bound by and shall comply with the terms and conditions of this Agreement as a “Customer” under this Agreement.

o. Independent Contractors. The parties are independent contractors, and this Agreement shall not establish any relationship of partnership, joint venture, employment, franchise or agency between the parties.

p. Headings. Headings and captions are for convenience only and are not to be used in the interpretation of this Agreement.

q. Counterparts. This Agreement may be executed and delivered in one or more counterparts (including facsimile, PDF or other electronic counterparts), with the same effect as if the parties had signed the same document. Each counterpart so executed shall be deemed to be an original, and all such counterparts shall be construed together and shall constitute one Agreement.

r. Basis of the Bargain. Customer acknowledges and agrees that MobileIron has set its prices and entered into this Agreement in reliance upon the disclaimers of warranty and the limitations of liability set forth herein, that the same reflect an allocation of risk between the parties (including the risk that a contract remedy may fail of its essential purpose and cause consequential loss), and that the same form an essential basis of the bargain between the parties.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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MOBILE IRON, INC.

ATTACHMENT A: SERVICE LEVEL AGREEMENT (“SLA”)

Note: If Customer has entered into a support services agreement with an Authorized Reseller, the support services to be provided to Customer shall be as set forth in such agreement and Section II.B of this Attachment A shall not apply.

I. SERVICE LEVEL . Subject to the terms and conditions herein, MobileIron agrees to use commercially reasonable efforts to make the SaaS Products (excluding any offline Software components) available 24 hours a day, 7 days a week, except for: (i) planned downtime, or (ii) any unavailability caused by circumstances beyond MobileIron’s reasonable control, including without limitation, acts of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labor problems (other than those involving MobileIron employees), or Internet service provider failures or delays.

II. SCOPE OF SUPPORT & MAINTENANCE SERVICES. During the applicable Subscription Term, MobileIron shall use commercially reasonable efforts to provide Customer the following support & maintenance services with respect to the applicable SaaS Product and Software (“ Support and Maintenance Services ”):

 

  A. SOFTWARE MAINTENANCE. MobileIron shall provide to Customer, without any additional charge, access to all updates, upgrades, maintenance releases and bug fixes to the applicable Software to the extent created and generally released to other MobileIron customers who purchase a subscription to the applicable SaaS Product. In addition, MobileIron may apply bug fixes, updates, upgrades and otherwise perform maintenance on the mobile enterprise management software solution hosted by MobileIron at such times as determined by MobileIron in its discretion. Customer may not delay MobileIron’s implementation of updates, upgrades, maintenance releases or bug fixes to the Software or SaaS Product.

 

  B. SUPPORT.

 

  a. Telephone/Email/Web Support. MobileIron shall provide Customer access to MobileIron’s customer support personnel via telephone, email, and the web to assist Customer in resolving technical questions regarding any applicable SaaS Product or Software, 24 hours a day, 7 days a week. Please refer to http://support.mobileiron.com (or such other URL provided by MobileIron from time to time) for specific information concerning updated telephone numbers, web access, holiday schedule.

 

  b. Issue Reporting. Customer may document and report all suspected errors or malfunctions of any applicable SaaS Product or Software to MobileIron via email or MobileIron’s case tracking system, and, for any reported errors or malfunctions, cooperate with MobileIron in its bug investigation by phone, email, and through MobileIron’s case tracking system. MobileIron will provide Customer with a trouble ticket number that Customer shall use to track the status of any confirmed error or malfunction in the applicable SaaS Product or Software (i.e., any confirmed failure of any SaaS Product or Software to meet the MobileIron’s specifications for such SaaS Product or Software described in the relevant Documentation) (“ Confirmed Error ”). MobileIron may close the trouble ticket without further responsibility if Customer does not provide requested feedback to MobileIron within ten (10) days of receiving a patch or workaround, or if Customer fails to respond to a request for additional information or confirm that trouble ticket is resolved. Customer may at any time add a new trouble ticket.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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  c. Customer Obligations; Designated Support Contacts. Customer may appoint up to two (2) individuals who are knowledgeable in the operation of the applicable SaaS Product(s) and Software to serve as primary Customer contacts with MobileIron for support calls for all SaaS Products and Software (“ Designated Support Contacts ”). All support calls shall be initiated through these contacts. Customer may change its primary or alternate contacts at any time upon written notification to MobileIron. Customer may not share login passwords or other benefits of this SLA with any other persons nor use any software updates or software upgrades or other services furnished to Customer under this SLA for any software for which Customer has not purchased the applicable Support and Maintenance Services. As applied to Software, Customer shall provide MobileIron access to the logs and access to perform remote troubleshooting sessions on the affected server or component, as reasonably requested by MobileIron, in order for MobileIron to provide Support and Maintenance Services.

 

  C. LIMITATIONS. MobileIron is only responsible to provide Customer’s Designated Support Contacts (as defined below) with the Support Services described herein. MobileIron shall be responsible for a Confirmed Error in the applicable SaaS Product or Software, however, MobileIron shall not be responsible for any errors in any SaaS Product or Software that cannot be reproduced by MobileIron, or for software, firmware, hardware not supplied by MobileIron, or for information or memory data contained in, stored on or integrated with any SaaS Product, Software or MobileIron Hardware returned to MobileIron in connection with this SLA. Services described herein do not include any support of any failure or defect in any SaaS Product or Software due to Customer, Customer Representatives or any damage caused by Customer or Customer Representatives from improper storage, accident, abuse or misuse of any SaaS Product or Software (or any component of the foregoing), or if any SaaS Product or Software (or any component of the foregoing) has been used or maintained in a manner not conforming to the requirements or suggestions in Documentation or in the Agreement, or if any SaaS Product or Software (or any component of the foregoing) is used by Customer or Customer Representatives on unsupported platform or hardware or has been altered or modified by Customer or Customer Representative, or has had any serial number removed or defaced. Service or repair of the any SaaS Product or Software by anyone other than MobileIron (or an authorized representative of MobileIron) shall void MobileIron’s obligations herein. As applied to Software, MobileIron’s obligations to provide software maintenance shall apply only to the most current shipping release of the applicable Software and to provide support shall apply only to the current shipping release and the immediately prior release for one (1) year after such prior release has been superseded by the current shipping release (by way of illustration and not limitation, if the shipping version 5.4 is released in January 2013 and 5.5 is released in June 2013, MobileIron is obligated to support 5.5 and to support 5.4 until June 2014). If MobileIron agrees to remedy any errors or problems not covered by the terms of this SLA, MobileIron may perform such work after receiving Customer’s instruction to proceed at MobileIron’s then-current standard rates.

III. GENERAL. MobileIron may revise the terms of this SLA provided that (i) such revision is in connection with a revision to any standard terms under which MobileIron provides support and/or maintenance, (ii) MobileIron provides written or e-mail notice (and/or posting on http://support.mobileiron.com or such other URL provided by MobileIron from time to time) of the revised terms at least sixty (60) days prior to the expiration of the applicable then-current Subscription Term, and (iii) such revised terms only apply to renewal Subscription Terms (if any) and renewal is subject to mutual agreement.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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Amendment No. 20100106.054.S.001.A.012

 

MOBILE IRON, INC.

ATTACHMENT B: MOBILEIRON HARDWARE TERMS

Not Applicable

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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MOBILE IRON, INC.

ATTACHMENT C: EULA INTERNATIONAL TERMS AND CONDITIONS

If Customer’s principal office is located outside North America as indicated on the cover sheet, the terms and conditions of this Attachment shall apply. Otherwise, this Attachment shall not apply.

The following terms apply to all principal offices outside North America:

Choice of Law. This Agreement shall be governed by and construed in accordance with the laws of the State of New York, without reference to or application of choice of law rules or principles. Notwithstanding any choice of law provision or otherwise, the Uniform Computer Information Transactions Act (UCITA) and the United Nations Convention on the International Sale of Goods shall not apply.

Arbitration. Any dispute, claim or controversy arising out of or relating to this Agreement or the existence, breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, (each, a “ Dispute ”) shall be referred to and finally resolved by arbitration under the rules and at the location identified below. The arbitral panel shall consist of three (3) arbitrators, selected as follows: each party shall appoint one (1) arbitrator, and those two (2) arbitrators shall discuss and select a chairman. If the two party-appointed arbitrators are unable to agree on the chairman, the chairman shall be selected in accordance with the applicable rules of the arbitration body. Each arbitrator shall be independent of each of the parties. The arbitrators shall have the authority to grant specific performance and to allocate between the parties the costs of arbitration (including service fees, arbitrator fees and all other fees related to the arbitration) in such equitable manner as the arbitrators may determine. The prevailing party in any arbitration shall be entitled to receive reimbursement of its reasonable expenses incurred in connection therewith. Judgment upon the award so rendered may be entered in a court having jurisdiction or application may be made to such court for judicial acceptance of any award and an order of enforcement, as the case may be. Notwithstanding the forgoing, MobileIron shall have the right to institute an action in a court of proper jurisdiction for preliminary injunctive relief pending a final decision by the arbitrator, provided that a permanent injunction and damages shall only be awarded by the arbitrator. The language to be used in the arbitral proceedings shall be English.

In addition, the following terms only apply to principal offices within Europe, the Middle East or Africa (EMEA):

Arbitration Rules and Location. Any Dispute shall be referred to and finally resolved by arbitration under the London Court of International Arbitration (“ LCIA ”) Rules (which Rules are deemed to be incorporated by reference into this clause) on the basis that the governing law is the law of the State of New York, USA. The seat, or legal place, of arbitration shall be London, England.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

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In addition, the following terms only apply to principal offices within Asia Pacific, Australia & New Zealand:

Arbitration Rules and Location. Any Dispute shall be referred to and finally resolved by arbitration under the Rules of Conciliation and Arbitration of the International Chamber of Commerce (“ ICC ”) in force on the date when the notice of arbitration is submitted in accordance with such Rules (which Rules are deemed to be incorporated by reference into this clause) on the basis that the governing law is the law of the State of New York, USA. The seat, or legal place, of arbitration shall be Singapore.

In addition, the following terms only apply to principal offices within the Americas (excluding North America):

Arbitration Rules and Location. Any Dispute shall be referred to and finally resolved by arbitration under International Dispute Resolution Procedures of the American Arbitration Association (“ AAA ”) in force on the date when the notice of arbitration is submitted in accordance with such Procedures (which Procedures are deemed to be incorporated by reference into this clause) on the basis that the governing law is the law of the State of New York, USA. The seat, or legal place, of arbitration shall be New York, New York, USA.

 

[* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended.

 

56

Exhibit 23.1

CONSENT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM

We consent to the use in this Amendment No. 2 to Registration Statement No. 333-195089 on Form S-1 of our report dated March 10, 2014, relating to the consolidated financial statements of Mobile Iron, Inc. and its subsidiaries appearing in the Prospectus, which is part of this Registration Statement.

We also consent to the reference to us under the heading “Experts” in such Prospectus.

/s/ Deloitte & Touche LLP

San Jose, California

May 7, 2014