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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549 
Form 10-Q
QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the Quarterly Period Ended June 30, 2019
or
TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the Transition Period From __________  to __________                    
Commission File Number 001-32887 
VONAGE HOLDINGS CORP.
(Exact name of registrant as specified in its charter)
 
Delaware
 
11-3547680
(State or other jurisdiction of incorporation or organization)
 
(IRS Employer Identification No.)
 
 
 
23 Main Street
Holmdel
,
NJ
,
07733
(Address of principal executive offices)
 
 
 
 
(Zip Code)
Registrant’s telephone number, including area code: (732528-2600
(Former name, former address and former fiscal year, if changed since last report): Not Applicable

Securities registered pursuant to Section 12(b) of the Act:
Title of each class
 
Trading Symbol(s)
 
Name of each exchange on which registered
Common Stock, par value $0.001
 
VG
 
New York Stock Exchange
Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yes  x  No  o
Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).    Yes  x    No  o
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act. 
Large accelerated filer
x
  
Accelerated filer
o
 
 
 
 
 
Non-accelerated filer
o  
  
 
 
Smaller reporting company
 
Emerging growth company
 
 
 
 
 
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.
 

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).    Yes    No  x
Indicate the number of shares outstanding of each of the issuer’s classes of common stock, as of the latest practicable date.
Class
Outstanding at
July 31, 2019
Common Stock, par value $0.001
 
242,097,852
 
shares


 

VONAGE HOLDINGS CORP.
INDEX
 
Part 1 - Financial Information
 
 
 
 
 
 
Page
Item 1.
Condensed Consolidated Financial Statements and Notes
 
 
3
 
4
 
5
 
6
 
7
 
9
 
 
 
Item 2.
32
 
 
 
Item 3.
46
 
 
 
Item 4
46
 
 
 
 
 
 
Item 1.
47
 
 
 
Item 1A.
47
 
 
 
Item 2.
49
 
 
 
Item 3.
49
 
 
 
Item 4.
49
 
 
 
Item 5.
49
 
 
 
Item 6.
50
 
 
 
 
51

Financial Information Presentation
For the financial information discussed in this Quarterly Report on Form 10-Q, other than per share and per line amounts, dollar amounts are presented in thousands, except where noted.

2

 

PART 1 - FINANCIAL INFORMATION
ITEM 1 - CONDENSED CONSOLIDATED FINANCIAL STATEMENTS AND NOTES
VONAGE HOLDINGS CORP.
CONDENSED CONSOLIDATED BALANCE SHEETS
(In thousands, except par value) 
(Unaudited) 
 
June 30,
2019
 
December 31,
2018
Assets
 
 
 
Current assets:
 
 
 
Cash and cash equivalents
$
17,963

 
$
5,057

Accounts receivable, net of allowance of $4,993 and $3,542, respectively
97,465

 
75,342

Inventory, net of allowance of $101 and $152, respectively
1,066

 
1,470

Deferred customer acquisition costs, current portion
11,789

 
11,755

Prepaid expenses
25,219

 
26,496

Other current assets
7,427

 
7,634

Total current assets
160,929

 
127,754

Property and equipment, net of accumulated depreciation of $109,594 and $104,999, respectively
47,759

 
49,262

Operating lease right-of-use assets
49,954

 

Goodwill
599,080

 
598,499

Software, net of accumulated amortization of $100,383 and $100,870, respectively
26,945

 
17,430

Deferred customer acquisition costs
48,222

 
37,881

Restricted cash
1,679

 
2,047

Intangible assets, net of accumulated amortization of $191,041 and $162,788, respectively
271,022

 
299,911

Deferred tax assets
119,410

 
102,560

Other assets
29,503

 
24,144

Total assets
$
1,354,503

 
$
1,259,488

Liabilities and Stockholders’ Equity
 
 
 
Current liabilities:
 
 
 
Accounts payable
$
38,249

 
$
53,262

Accrued expenses
120,750

 
87,370

Deferred revenue, current portion
59,704

 
53,447

Operating lease liabilities, current portion
13,136

 

Current portion of notes payable

 
10,000

Total current liabilities
231,839

 
204,079

Indebtedness under revolving credit facility
248,000

 
425,000

Notes payable, net of current portion

 
84,228

Convertible senior notes, net
269,924

 

Operating lease liabilities
43,999

 

Other liabilities
3,099

 
10,413

Total liabilities
796,861

 
723,720

Commitments and Contingencies (Note 10)

 

Stockholders’ Equity:
 
 
 
Common stock, par value $0.001 per share; 596,950 shares authorized at June 30, 2019,
and December 31, 2018
314

 
310

Additional paid-in capital
1,464,742

 
1,415,682

Accumulated deficit
(607,537
)
 
(611,985
)
Treasury stock, at cost
(304,031
)
 
(275,009
)
Accumulated other comprehensive income
4,154

 
6,770

Total stockholders’ equity
557,642

 
535,768

Total liabilities and stockholders’ equity
$
1,354,503

 
$
1,259,488

See accompanying notes to condensed consolidated financial statements.

3

 


VONAGE HOLDINGS CORP.
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
(In thousands, except per share amounts)
(Unaudited)
 

 
Three Months Ended
 
Six Months Ended
 
June 30,
 
June 30,
 
2019
 
2018
 
2019
 
2018
 
 
 
 
 
 
 
 
Total revenues
$
297,584

 
$
259,875

 
$
577,125

 
$
513,448

 
 
 
 
 
 
 
 
Operating Expenses:
 
 
 
 
 
 
 
Cost of revenues (exclusive of depreciation and amortization)
128,221

 
107,204

 
241,632

 
210,771

Sales and marketing
95,362

 
77,685

 
190,885

 
154,821

Engineering and development
16,891

 
10,375

 
33,417

 
21,195

General and administrative
36,615

 
32,174

 
72,074

 
59,756

Depreciation and amortization
20,662

 
19,062

 
41,876

 
35,862

Total operating expenses
297,751

 
246,500

 
579,884

 
482,405

(Loss) Income from operations
(167
)
 
13,375

 
(2,759
)
 
31,043

Other Income (Expense):
 
 
 
 
 
 
 
Interest expense
(8,487
)
 
(3,097
)
 
(16,063
)
 
(6,258
)
Other income (expense), net
(147
)
 
337

 
(563
)
 
84

Total other income (expense), net
(8,634
)
 
(2,760
)
 
(16,626
)
 
(6,174
)
(Loss) Income before income taxes benefit
(8,801
)
 
10,615

 
(19,385
)
 
24,869

Income tax benefit (expense)
13,325

 
(2,056
)
 
23,375

 
8,214

Net income
$
4,524

 
$
8,559

 
$
3,990

 
$
33,083

 
 
 
 
 
 
 
 
Earnings per common share:
 
 
 
 
 
 
 
Basic
$
0.02

 
$
0.04

 
$
0.02

 
$
0.14

Diluted
$
0.02

 
$
0.03

 
$
0.02

 
$
0.13

Weighted-average common shares outstanding:
 
 
 
 
 
 
 
Basic
242,475

 
237,919

 
241,507

 
235,490

Diluted
249,720

 
248,256

 
249,521

 
248,373




See accompanying notes to condensed consolidated financial statements.

4

 

VONAGE HOLDINGS CORP.
CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE (LOSS) / INCOME
(In thousands)
(Unaudited)
 

  
Three Months Ended
 
Six Months Ended
 
June 30,
 
June 30,
 
2019
 
2018
 
2019
 
2018
 
 
 
 
 
 
 
 
Net income
$
4,524

 
$
8,559

 
$
3,990

 
$
33,083

Other comprehensive income (loss):
 
 
 
 
 
 
 
Foreign currency translation adjustment, net of tax (benefit) expense of ($342), ($1,358), $91, and ($1,356), respectively
(6,343
)
 
(12,434
)
 
(1,135
)
 
(6,101
)
Unrealized (loss) gain on derivatives, net of tax expense of $264, $89, $292 and $391, respectively
(794
)
 
228

 
(1,481
)
 
1,008

Total other comprehensive loss
(7,137
)
 
(12,206
)
 
(2,616
)
 
(5,093
)
Comprehensive (loss) income
$
(2,613
)
 
$
(3,647
)
 
$
1,374

 
$
27,990




See accompanying notes to condensed consolidated financial statements.

5

 

VONAGE HOLDINGS CORP.
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
(In thousands)
(Unaudited) 
 
Six Months Ended
 
June 30,
 
2019
 
2018
Cash flows from operating activities:
 
 
 
Net income
$
3,990

 
$
33,083

Adjustments to reconcile net income to net cash provided by operating activities:
 
 
 
Depreciation and amortization
13,120

 
17,515

Amortization of intangibles
28,756

 
18,181

Deferred income taxes
(24,852
)
 
(10,305
)
Amortization of deferred customer acquisition costs
4,921

 
4,423

Allowance for doubtful accounts and obsolete inventory
475

 
1,427

Amortization of financing costs and debt discount
1,769

 
511

Loss on disposal of property and equipment
444

 
166

Share-based expense
19,231

 
15,972

Changes in derivatives
(265
)
 

Changes in operating assets and liabilities, net of acquisitions:
 
 
 
Accounts receivable
(23,268
)
 
(7,256
)
Inventory
444

 
623

Prepaid expenses and other current assets
1,494

 
3,032

Deferred customer acquisition costs
(15,372
)
 
(11,837
)
Accounts payable
(14,895
)
 
7,794

Accrued expenses
33,034

 
(3,535
)
Deferred revenue
6,399

 
(1,713
)
Other assets - deferred cloud computing implementation costs
(8,310
)
 
(3,392
)
Other assets and liabilities
952

 
1,246

Net cash provided by operating activities
28,067

 
65,935

Cash flows used in investing activities:
 
 
 
Capital expenditures
(9,456
)
 
(7,787
)
Acquisition and development of software assets
(12,997
)
 
(4,220
)
Net cash used in investing activities
(22,453
)
 
(12,007
)
Cash flows provided by/(used in) financing activities:
 
 
 
Principal payments on capital lease obligations and other financing obligations

 
(95
)
Payments for short and long-term debt
(406,000
)
 
(44,375
)
Proceeds from issuance of long-term debt
479,000

 
10,000

Payments of debt issuance costs
(8,891
)
 

Payments for capped call transactions and costs
(28,325
)
 

Common stock repurchases
(10,000
)
 

Employee taxes paid on withholding shares
(19,023
)
 
(28,618
)
Proceeds from exercise of stock options
1,264

 
5,055

Net cash provided by (used in) financing activities
8,025

 
(58,033
)
Effect of exchange rate changes on cash
(1,101
)
 
(1,205
)
Net increase (decrease) in cash, cash equivalents, and restricted cash
12,538

 
(5,310
)
Cash, cash equivalents, and restricted cash, beginning of period
7,104

 
33,327

Cash, cash equivalents, and restricted cash, end of period
$
19,642

 
$
28,017

Supplemental disclosures of cash flow information:
 
 
 
Cash paid during the periods for:
 
 
 
Interest
$
13,462

 
$
5,695

Income taxes
$
2,226

 
$
4,855

Non-cash investing activities:
 
 
 
Capital expenditures included in accounts payable and accrued liabilities
$
67

 
$
1,373

Debt issuance costs included in accounts payable and accrued liabilities
$
1,154

 
$


See accompanying notes to condensed consolidated financial statements.

6

 

VONAGE HOLDINGS CORP.
CONDENSED CONSOLIDATED STATEMENT OF STOCKHOLDERS’ EQUITY
(In thousands)
(Unaudited)
 
 
 
Common Stock
 
Additional
Paid-in
Capital
 
Accumulated
Deficit
 
Treasury
Stock
 
Accumulated
Other
Comprehensive
Income
 
Total
Balance at March 31, 2018
 
$
306

 
$
1,384,718

 
$
(623,189
)
 
$
(270,759
)
 
$
21,122

 
$
512,198

Stock option exercises
 
3

 
2,881

 
 
 
 
 
 
 
2,884

Share-based expense
 
 
 
8,808

 
 
 
 
 
 
 
8,808

Employee taxes paid on
  withholding shares
 
 
 
 
 
 
 
(1,131
)
 
 
 
(1,131
)
Foreign currency translation
  adjustment
 
 
 
 
 
 
 
 
 
(12,434
)
 
(12,434
)
Unrealized gain on derivatives
 
 
 
 
 
 
 
 
 
228

 
228

Net income
 
 
 
 
 
8,559

 
 
 
 
 
8,559

Balance at June 30, 2018
 
$
309

 
$
1,396,407

 
$
(614,630
)
 
$
(271,890
)
 
$
8,916

 
$
519,112


 
 
Common Stock
 
Additional
Paid-in
Capital
 
Accumulated
Deficit
 
Treasury
Stock
 
Accumulated
Other
Comprehensive
Income
 
Total
Balance at March 31, 2019
 
$
314

 
$
1,424,173

 
$
(612,061
)
 
$
(293,575
)
 
$
11,291

 
$
530,142

Stock option exercises
 
1

 
783

 
 
 
 
 
 
 
784

Share-based expense
 
 
 
11,216

 
 
 
 
 
 
 
11,216

Employee taxes paid on
withholding shares
 
 
 
 
 
 
 
(457
)
 
 
 
(457
)
Common stock repurchases
 
(1
)
 
 
 
 
 
(9,999
)
 
 
 
(10,000
)
Equity component of convertible notes, net of issuance costs and tax
 
 
 
50,123

 
 
 
 
 
 
 
50,123

Purchase of capped calls, net of tax
 
 
 
(21,553
)
 
 
 
 
 
 
 
(21,553
)
Foreign currency translation
adjustment
 
 
 
 
 
 
 
 
 
(6,343
)
 
(6,343
)
Unrealized loss on derivatives
 
 
 
 
 
 
 
 
 
(794
)
 
(794
)
Net income
 
 
 
 
 
4,524

 
 
 
 
 
4,524

Balance at June 30, 2019
 
$
314

 
$
1,464,742

 
$
(607,537
)
 
$
(304,031
)
 
$
4,154

 
$
557,642




See accompanying notes to condensed consolidated financial statements.


7

 

VONAGE HOLDINGS CORP.
CONDENSED CONSOLIDATED STATEMENT OF STOCKHOLDERS’ EQUITY
(In thousands)
(Unaudited)

 
 
Common Stock
 
Additional
Paid-in
Capital
 
Accumulated
Deficit
 
Treasury
Stock
 
Accumulated
Other
Comprehensive
Income
 
Total
Balance at December 31, 2017
 
$
298

 
$
1,375,391

 
$
(672,561
)
 
$
(244,239
)
 
$
14,009

 
$
472,898

Cumulative effect adjustment upon
  the adoption of Topic 606
 
 
 
 
 
24,848

 
 
 
 
 
24,848

Stock option exercises
 
11

 
5,044

 
 
 
 
 
 
 
5,055

Share-based expense
 
 
 
15,972

 
 
 
 
 
 
 
15,972

Employee taxes paid on
  withholding shares
 
 
 
 
 
 
 
(27,651
)
 
 
 
(27,651
)
Foreign currency translation
  adjustment
 
 
 
 
 
 
 
 
 
(6,101
)
 
(6,101
)
Unrealized gain on derivatives
 
 
 
 
 
 
 
 
 
1,008

 
1,008

Net income
 
 
 
 
 
33,083

 
 
 
 
 
33,083

Balance at June 30, 2018
 
$
309

 
$
1,396,407

 
$
(614,630
)
 
$
(271,890
)
 
$
8,916

 
$
519,112


 
 
Common Stock
 
Additional
Paid-in
Capital
 
Accumulated
Deficit
 
Treasury
Stock
 
Accumulated
Other
Comprehensive
Income
 
Total
Balance at December 31, 2018
 
$
310

 
$
1,415,682

 
$
(611,985
)
 
$
(275,009
)
 
$
6,770

 
$
535,768

Cumulative effect adjustment upon
the adoption of Topic 842
 
 
 
 
 
458

 
 
 
 
 
458

Stock option exercises
 
5

 
1,259

 
 
 
 
 
 
 
1,264

Share-based expense
 
 
 
19,231

 
 
 
 
 
 
 
19,231

Employee taxes paid on
  withholding shares
 
 
 
 
 
 
 
(19,023
)
 
 
 
(19,023
)
Common stock repurchases
 
(1
)
 
 
 
 
 
(9,999
)
 
 
 
(10,000
)
Equity component of convertible notes, net of issuance costs and tax
 
 
 
50,123

 
 
 
 
 
 
 
50,123

Purchase of capped calls, net of tax
 
 
 
(21,553
)
 
 
 
 
 
 
 
(21,553
)
Foreign currency translation
  adjustment
 
 
 
 
 
 
 
 
 
(1,135
)
 
(1,135
)
Unrealized loss on derivatives
 
 
 
 
 
 
 
 
 
(1,481
)
 
(1,481
)
Net income
 
 
 
 
 
3,990

 
 
 
 
 
3,990

Balance at June 30, 2019
 
$
314

 
$
1,464,742

 
$
(607,537
)
 
$
(304,031
)
 
$
4,154

 
$
557,642




See accompanying notes to condensed consolidated financial statements.


8


VONAGE HOLDINGS CORP.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(In thousands, except per share amounts)
(Unaudited)



Note 1.    Nature of Business
Nature of Operations
Vonage Holdings Corp. (“Vonage”, “Company”, “we”, “our”, “us”) is incorporated as a Delaware corporation. At Vonage, we are redefining business communications. We are embracing technology to transform how businesses communicate to create better business outcomes. Our cloud communications platform enables businesses of all sizes to collaborate more productively and engage their customers more efficiently across any device. All of our cloud communications solutions are designed to allow businesses to be more productive by integrating communications with all their existing business productivity tools and our programmable solutions allow customers to engage with their customers via embedded voice, chat, or messaging to create seamless and contextual communications that makes doing business easier for end customers.
For our business customers, we provide innovative, cloud-based Unified Communications as a Service, or UCaaS, solutions, comprised of integrated voice, text, video, data, collaboration, and mobile applications over our flexible, scalable Session Initiation Protocol, or SIP, based Voice over Internet Protocol, or VoIP, network. We also offer Communications Platform as a Service, or CPaaS, solutions designed to enhance the way businesses communicate with their customers by embedding communications into apps, websites and business processes. With the acquisition of NewVoiceMedia on October 31, 2018, Vonage also provides customers with a robust Contact Center as a Service, or CCaaS, offering, driving intelligent interactions for customers through emerging technologies such as skills-based routing, real-time sentiment analysis and chatbots. NewVoiceMedia's cloud contact center solution, combined with Vonage's offering, provides an end-to-end communications experience for enhanced customer engagement and conversation. In combination, our products and services permit our business customers to communicate with their customers and employees through any cloud-connected device, in any place, at any time without the often costly investment required with on-site equipment.
We also provide a robust suite of feature-rich residential communication solutions that allow consumers to connect their home phones and mobile phones on one number and we offer attractive international long distance rates that help create a loyal base of satisfied customers.
Customers in the United States represented 71% and 79% of our consolidated revenues for the three months ended June 30, 2019 and 2018 and 72% and 81% for the six months ended June 30, 2019 and 2018, respectively, with the balance in Canada, the United Kingdom, China, Singapore, Netherlands, and other countries around the world.
Unaudited Interim Financial Information
The accompanying unaudited interim condensed consolidated financial statements and information have been prepared in accordance with accounting principles generally accepted in the United States and in accordance with the SEC's regulations for interim financial information and with the instructions for Form 10-Q. Accordingly, they do not include all of the information and disclosures required by accounting principles generally accepted in the United States for complete financial statements. In the opinion of management, these financial statements contain all normal and recurring adjustments considered necessary to present fairly the Company's financial position, results of operations, comprehensive income, cash flows, and stockholders’ equity for the periods presented. The results for the six months ended June 30, 2019 are not necessarily indicative of the results to be expected for the full year.
These unaudited interim condensed consolidated financial statements should be read in conjunction with the audited consolidated financial statements and related notes included in our Annual Report on Form 10-K for the year ended December 31, 2018 filed with the Securities and Exchange Commission on February 27, 2019.
Use of Estimates
Our condensed consolidated financial statements and notes thereof are prepared in conformity with accounting principles generally accepted in the United States, which require management to make estimates and assumptions that affect the amounts reported and disclosed in the condensed consolidated financial statements and the accompanying notes. Actual results could differ materially from these estimates.

9


VONAGE HOLDINGS CORP.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(In thousands, except per share amounts)
(Unaudited)


Reclassifications
Reclassifications have been made to our condensed consolidated financial statements for the prior year periods to conform to classifications used in the current year periods. The reclassifications did not affect results of operations or net assets.
Note 2.    Summary of Significant Accounting Policies
This footnote should be read in conjunction with the complete description of our significant accounting policies under Note 2, Summary of Significant Accounting Policies to our Annual Report on Form 10-K for the year ended December 31, 2018.
Cost of Revenues
Cost of revenues excludes depreciation and amortization expense of $9,144 and $6,226 for the three months ended June 30, 2019 and 2018 and $18,562 and $12,660 for the six months ended June 30, 2019 and 2018, respectively. In addition, costs of goods sold included in cost of revenues during the three months ended June 30, 2019 and 2018 were $5,563 and $6,171 and during the six months ended June 30, 2019 and 2018 were $11,191 and $12,468, respectively.
Sales and Marketing Expenses
We incurred advertising costs which are included in sales and marketing of $16,586 and $14,401 for the three months ended June 30, 2019 and 2018 and $34,336 and $28,922 for the six months ended June 30, 2019 and 2018, respectively.
Leases
At inception of a contract, the Company determines whether the contract is or contains a lease. Further, the Company determines if the arrangement qualifies as an operating lease or a finance lease. Operating leases are included in operating lease right-of-use assets, operating lease liabilities - current portion and operating lease liabilities on the Company's consolidated balance sheet. The Company does not have any finance leases as of June 30, 2019 and January 1, 2019.
A right-of-use asset represents the Company's right to use the underlying asset for the lease term and the lease liabilities represent our obligation to make lease payments under the leasing arrangement. We recognize an operating lease right-of-use asset and operating lease liability at the arrangement's commencement date based upon the present value of the lease payments over the lease term. We utilize our incremental borrowing rate based on the information available at the commencement date in order to determine the present value of lease payments or the implicit rate when readily determinable. The Company's lease arrangements may include options to extend or terminate the lease arrangement. Such options are included in the determination of lease term when it is reasonably certain that the Company will exercise that option. The Company recognizes lease expense for lease payments on a straight-line basis over the term of the lease. The Company has made an accounting policy election for leases that at the commencement date have terms of twelve months or less to not recognize an operating lease right-of-use assets or operating lease liabilities on its balance sheet. Instead, the Company recognizes lease payments as an expense in accordance with the lease terms.
Fair Value of Financial Instruments
The Company records certain of its financial assets at fair value on a recurring basis as described below. Certain of the Company's other financial instruments, which include cash and cash equivalents, accounts receivable and accounts payable, approximate fair value because of their short-term maturities. We believe the fair value of our 2018 Credit Facility at June 30, 2019 and December 31, 2018 was approximately the same as its carrying amount as market conditions, including available interest rates, credit spread relative to our credit rating, and illiquidity, remain relatively unchanged from the issuance date of our debt obligations for a similar debt instrument and are classified as Level 3 within the fair value hierarchy.

10


VONAGE HOLDINGS CORP.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(In thousands, except per share amounts)
(Unaudited)


We account for financial assets using a framework that establishes a hierarchy that ranks the quality and reliability of the inputs, or assumptions, we use in the determination of fair value, and we classify financial assets and liabilities carried at fair value in one of the following three categories:
Level 1 - quoted prices (unadjusted) in active markets that are accessible at the measurement date for identical assets and liabilities. The fair value hierarchy gives the highest priority to Level 1 inputs.
Level 2 - observable prices that are based on inputs not quoted on active markets but corroborated by market data; and
Level 3 - unobservable inputs when there is little or no market data available, thereby requiring an entity to develop its own assumptions. The fair value hierarchy gives the lowest priority to Level 3 inputs.
The following table presents the assets that are measured and recognized at fair value on a recurring basis classified under the appropriate level of the fair value hierarchy as of June 30, 2019 and December 31, 2018:
 
June 30, 2019
 
December 31, 2018
Level 2 Measurements
 
 
 
Interest rate swaps (1)
$
352

 
$
1,859


(1) Included in other assets on our condensed consolidated balance sheets.

As of June 30, 2019, the fair value of the 1.75% convertible senior notes due 2024 (the “Convertible Senior Notes”) was approximately $350,023. The fair value was determined based on the quoted price for the Convertible Senior Notes in an inactive market on the last trading day of the reporting period and is classified as Level 2 in the fair value hierarchy.
Supplemental Balance Sheet Information

The following table provides a reconciliation of cash and cash equivalents and restricted cash reported within the consolidated balance sheet to amounts included in the consolidated statement of cash flows:
 
As of June 30,
 
As of December 31
 
2019
 
2018
 
2018
 
2017
Cash and cash equivalents
$
17,963

 
$
26,077

 
$
5,057

 
$
31,360

Restricted cash
1,679

 
1,940

 
2,047

 
1,967

Total cash, cash equivalents and restricted cash
$
19,642

 
$
28,017

 
$
7,104

 
$
33,327




Intangible assets, net
 
June 30, 2019
 
December 31, 2018
Customer relationships
$
171,733

 
$
187,887

Developed technology
93,401

 
104,368

Patents and patent licenses
1,755

 
2,514

Trade names
4,133

 
5,005

Non-compete agreements

 
137

Finite-lived intangible assets, net
$
271,022

 
$
299,911



11


VONAGE HOLDINGS CORP.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(In thousands, except per share amounts)
(Unaudited)



Accrued expenses
 
June 30, 2019
 
December 31, 2018
Compensation and related taxes and temporary labor
$
27,672

 
$
33,249

Marketing
15,635

 
10,238

Taxes and fees
14,871

 
11,189

Telecommunications
50,334

 
21,403

Other accruals
7,569

 
4,729

Customer credits
444

 
3,325

Professional fees
2,679

 
2,049

Inventory
1,546

 
1,188

Accrued expenses
$
120,750

 
$
87,370


Recent Accounting Pronouncements
In January 2017, the Financial Accounting Standards Board ("FASB") issued Accounting Standards Update ("ASU") 2017-04, "Intangibles - Goodwill and Other (Topic 350): Simplifying the Test for Goodwill Impairment". The ASU simplifies the subsequent measurement of goodwill and eliminates Step 2 from the goodwill impairment test. This ASU is effective for an annual or any interim goodwill impairment tests in fiscal years beginning after December 15, 2019 on a prospective basis. Early adoption is permitted for interim or annual goodwill impairment tests performed on testing dates after January 1, 2017. The adoption of ASU 2017-04 is not expected to have a material impact on our condensed consolidated financial statements and related disclosures.
In June 2016, the FASB issued ASU 2016-13, "Financial Instruments - Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments which requires the use of a new current expected credit loss ("CECL") model in estimating allowances for doubtful accounts with respect to accounts receivable, straight-line receivable and notes receivable. Receivables from revenue transactions, or trade receivables, are recognized when the corresponding revenue is recognized under ASC Topic 606, Revenue from Contracts with Customers. The CECL model requires that the Company estimate its lifetime expected credit loss with respect to these receivables and record allowances that when deducted from the balance of the receivables, represent the estimated net amounts expected to be collected. Given the generally short term nature of trade receivables, we do not expect to apply a discounted cash flow methodology. However, the Company will consider whether historical loss rates are consistent with expectations of forward-looking estimates for our trade receivables. In November 2018, the FASB issued ASU 2018-19 to clarify that operating lease receivables recorded by lessors are explicitly excluded from the scope of Topic 326. In April 2019, the FASB issued ASU 2019-04 to improve certain codifications including Topic 326 where accrued interest on receivables, recoveries, variable interest rates and prepayments are addressed. This ASU is effective for fiscal years beginning after December 15, 2019, and interim periods within those fiscal years. While we are still evaluating the impact of this guidance on our condensed consolidated financial statements, we do not currently believe it will have a material impact upon adoption.

12


VONAGE HOLDINGS CORP.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(In thousands, except per share amounts)
(Unaudited)


The following standard was adopted by the Company during the current period:
In February 2016, the FASB issued ASU 2016-02, "Leases (Topic 842)" which replaces the guidance on accounting for leases in Topic 840. The new guidance increases transparency and comparability among organizations by requiring lessees to recognize assets and liabilities on the balance sheet for most leases and disclose key information about leasing arrangements.
The Company adopted the new standard on January 1, 2019 using a modified retrospective transition approach, which involves applying the new standard to all leases existing at the date of the initial application with any cumulative impact of the adoption recorded to retained earnings. In addition, we elected the package of practical expedients permitted under the transition guidance which allows the Company to carry forward the historical lease classification. The adoption of Topic 842 has had a significant effect on our balance sheet, mostly related to (1) the recognition of new right-of-use assets and new lease liabilities on our balance sheet for our existing operating leases (most notably leases of office space and co-location space); and (2) the derecognition of existing assets (most notably prepaid rent), and existing liabilities (most notably deferred rent) related to such leases. It will not materially affect our earnings or cash flows. We recorded the following transactions on January 1, 2019:
Recognized currently unrecognized right-of-use assets of $57.3 million net of deferred rent and lease incentives which were previously included in other liabilities.
Recognized currently unrecognized lease liabilities of $64.5 million (based on the present value of the remaining minimum rental payments for existing operating leases).
Recognized an adjustment to retained earnings of $458 thousand related to release of deferred tax assets.
Note 3.  Revenue Recognition
The Company recognizes revenue in accordance with ASC Topic 606, Revenue from Contracts with Customers which is further described in Note 2, Summary of Significant Accounting Policies to our Annual Report on Form 10-K for the year ended December 31, 2018.
Disaggregation of Revenue
The following tables details our revenue from customers disaggregated by primary geographical market, source of revenue, and timing of revenue recognition. The tables also includes a reconciliation of the disaggregated revenue for our Business and Consumer segments.
 
Three Months Ended
 
Three Months Ended
 
June 30, 2019
 
June 30, 2018
 
Business
 
Consumer
 
Total
 
Business
 
Consumer
 
Total
Primary geographical markets
 
 
 
 
 
 
 
 
 
 
 
United States
$
122,898

 
$
89,837

 
$
212,735

 
$
103,250

 
$
102,727

 
$
205,977

Canada
1,951

 
4,942

 
6,893

 
725

 
6,106

 
$
6,831

United Kingdom
15,625

 
2,785

 
18,410

 
7,327

 
3,200

 
$
10,527

Other Countries (1)
59,546

 

 
59,546

 
36,540

 

 
$
36,540

 
$
200,020

 
$
97,564

 
$
297,584

 
$
147,842

 
$
112,033

 
$
259,875

Major Sources of Revenue
 
 
 
 
 
 
 
 
 
 
 
Service revenues
$
180,014

 
$
87,244

 
$
267,258

 
$
127,692

 
$
100,467

 
$
228,159

Access and product revenues
11,707

 
60

 
11,767

 
12,716

 
289

 
13,005

USF revenues
8,299

 
10,260

 
18,559

 
7,434

 
11,277

 
18,711

 
$
200,020

 
$
97,564

 
$
297,584

 
$
147,842

 
$
112,033

 
$
259,875

(1) No individual other international country represented greater than 10% of total revenue during the periods presented.

13


VONAGE HOLDINGS CORP.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(In thousands, except per share amounts)
(Unaudited)


 
Six Months Ended
 
Six Months Ended
 
June 30, 2019
 
June 30, 2018
 
Business
 
Consumer
 
Total
 
Business
 
Consumer
 
Total
Primary geographical markets
 
 
 
 
 
 
 
 
 
 
 
United States
$
235,336

 
$
181,703

 
$
417,039

 
$
204,116

 
$
209,995

 
$
414,111

Canada
3,358

 
10,110

 
13,468

 
1,374

 
12,494

 
$
13,868

United Kingdom
39,506

 
5,695

 
45,201

 
13,810

 
6,449

 
$
20,259

Other Countries (1)
101,417

 

 
101,417

 
65,210

 

 
$
65,210

 
$
379,617

 
$
197,508

 
$
577,125

 
$
284,510

 
$
228,938

 
$
513,448

Major Sources of Revenue
 
 
 
 
 
 
 
 
 
 
 
Service revenues
$
339,359

 
$
176,244

 
$
515,603

 
$
243,994

 
$
204,861

 
$
448,855

Access and product revenues
23,404

 
128

 
23,532

 
25,247

 
380

 
25,627

USF revenues
16,854

 
21,136

 
37,990

 
15,269

 
23,697

 
38,966

 
$
379,617

 
$
197,508

 
$
577,125

 
$
284,510

 
$
228,938

 
$
513,448

(1) No individual other international country represented greater than 10% of total revenue during the periods presented.
In addition, the Company recognizes service revenues from its customers through subscription services provided or through usage or pay-per-use type arrangements. During the three and six months ended June 30, 2019, the Company recognized $159,220 and $321,766 related to subscription services, $86,668 and $154,515 related to usage, and $51,696 and $100,844 related to other revenues such as USF, other regulatory fees, and credits. During the three and six months ended June 30, 2018, the Company recognized $150,186 and $302,639 related to subscription services, $61,249 and $112,434 related to usage, and $48,440 and $98,375 related to other revenues such as USF, other regulatory fees, and credits.
Contract Assets and Liabilities
The following table provides information about receivables and contract liabilities from contracts with customers:
 
June 30, 2019
December 31, 2018
Receivables (1)
$
97,465

$
75,342

Contract liabilities (2)
59,704

53,447


(1) Amounts included in accounts receivables on our condensed consolidated balance sheet.
(2) Amounts included in deferred revenues and other liabilities on our condensed consolidated balance sheet.
Our deferred revenue represents the advance consideration received from customers for subscription services and is predominantly recognized over the following performance period which is generally a month as transfer of control occurs. During the three and six months ended June 30, 2019, the Company recognized revenue of $115,164 and $233,196, respectively, related to its contract liabilities. During the three and six months ended June 30, 2018, the Company recognized revenue of $107,615 and $226,986, respectively, related to its contract liabilities. We expect to recognize $59,704 into revenue over the next twelve months related to our deferred revenue as of June 30, 2019.
Contract Acquisition Costs
We have various commission programs for which eligible employees and third parties may earn commission on sales of services and products to customers. We expect that these commission fees are recoverable and, therefore, we have capitalized $60,011 and $49,636 as contract costs, net of accumulated amortization, as of June 30, 2019 and December 31, 2018, respectively, included within deferred customer acquisitions costs, current portion and deferred customer acquisition costs on our condensed consolidated balance sheet. Capitalized commission fees are amortized to sales and marketing expense over estimated customer life, which is 7 years for Business customers. The amounts amortized to sales and marketing expense were $2,391 and $4,921 for the three and six months ended June 30, 2019, and $2,264 and $4,423 for the three and six months ended June 30, 2018, respectively. There were no impairment losses recognized in relation to the costs capitalized during the three and six months ended June 30, 2019 and 2018. In addition, the Company expenses sales commissions for commission plans related to customer arrangements deemed less than a year and for residuals and renewals.

14


VONAGE HOLDINGS CORP.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(In thousands, except per share amounts)
(Unaudited)


   
Note 4. Acquisitions and Dispositions

Acquisition of NewVoiceMedia
On October 31, 2018, the Company acquired 100% of the issued and outstanding shares of NewVoiceMedia Limited (“NewVoiceMedia”), a cloud Contact Center-as-a-Service (CCaaS) provider, for a purchase price of $350,179 paid in cash.
The acquisition was recorded as a business combination under ASC 805, with identifiable assets acquired and liabilities assumed provisionally recorded at their estimated fair value on the acquisition date. The initial accounting for the business combination is not complete because the evaluations necessary to assess the fair values of certain net assets acquired inclusive of deferred tax liabilities is still in process. The allocation of the purchase price may be modified up to one year from the date of the acquisition as more information is obtained about the fair value of assets acquired and liabilities assumed. Under the terms of the offer, NewVoiceMedia shareholders received cash in the amount of approximately $341 million as well as transactions costs incurred by NewVoiceMedia which were paid by the Company of approximately $9 million on the date of the acquisition.
The table below summarizes the NewVoiceMedia assets acquired and liabilities assumed as of October 31, 2018:
 
Preliminary Acquisition Date Fair Value as of December 31, 2018
 
Measurement period adjustments
 
Revised Preliminary Acquisition Date Fair Value
Assets
 
 
 
 
 
Cash and cash equivalents
$
1,994

 
 
 
$
1,994

Accounts receivable
13,747

 
(1,448
)
 
12,299

Other current assets
3,907

 
 
 
3,907

Property and equipment
3,474

 
 
 
3,474

Intangible assets
154,300

 
 
 
154,300

Other assets
378

 
 
 
378

Total assets acquired
177,800

 
(1,448
)
 
176,352

 
 
 
 
 
 
Liabilities
 
 
 
 
 
Accounts payable
4,712

 
 
 
4,712

Accrued expenses
4,145

 
 
 
4,145

Deferred tax liabilities
7,756

 
 
 
7,756

Deferred revenue
22,000

 
 
 
22,000

Total liabilities assumed
38,613

 

 
38,613

 
 
 
 
 
 
Net identifiable assets acquired
139,187

 
(1,448
)
 
137,739

Goodwill
210,992

 
1,448

 
212,440

Total purchase price
$
350,179

 
$

 
$
350,179


The Company recorded goodwill of $212,440 which is attributable to the Business segment and is not deductible for tax purposes. The factors that resulted in goodwill arising from the acquisition include the revenues and synergies anticipated with the ability to provide a contact center solution to our existing suite of cloud communication services along with a skilled workforce proficient in API development. In addition, the Company incurred and expensed acquisition related transaction costs included in general and administrative expense related to the acquisition of NewVoiceMedia of $179 and $328, respectively, for the three and six months ended June 30, 2019.

15


VONAGE HOLDINGS CORP.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(In thousands, except per share amounts)
(Unaudited)



Supplemental Pro Forma Information (unaudited)
The following supplemental pro forma information represents the results of operations if Vonage had acquired NewVoiceMedia on January 1, 2018.
  
Six Months Ended
 
June 30, 2018
Revenue
$
549,937

Net income
(1,039
)
Earnings per share - basic
$

Earnings per share - diluted
$


The pro forma information has been adjusted to include the pro-forma impact of amortization of intangible assets based on the preliminary purchase price allocations. The pro forma data has also been adjusted to eliminate non-recurring transaction costs as well as the related tax impact of pro forma adjustments. There were no transactions between Vonage and NewVoiceMedia. The pro forma results are presented for illustrative purposes only and do not reflect the realization of potential cost savings or any related integration costs.

Acquisition of TokBox
On August 1, 2018, the Company acquired 100% of the issued and outstanding shares of Telefonica Digital, Inc. (“TDI”), a subsidiary of Telefonica, S.A., and TDI’s subsidiaries, TokBox, Inc. (“TokBox”) and TokBox Australia Pty Limited, for a purchase price of $32,906 paid in cash. San Francisco-based TokBox develops and operates the OpenTok Platform and and is a provider in the WebRTC programmable video segment of the cloud communications market which will compliment the Company's existing portfolio of programmable communications.
The acquisition was recorded as a business combination under ASC 805, with identifiable assets acquired and liabilities assumed provisionally recorded at their estimated fair value on the acquisition date. The accounting for the business combination was completed as of June 30, 2019, at which point the fair values became final.

16


VONAGE HOLDINGS CORP.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(In thousands, except per share amounts)
(Unaudited)


The table below summarizes the TokBox assets acquired and liabilities assumed as of August 1, 2018:
 
Acquisition Date Fair Value
Assets
 
Cash and cash equivalents
$
557

Current assets
2,205

Property and equipment
124

Intangible assets
15,602

Deferred tax asset
92

Restricted cash
50

Total assets acquired
18,630

 
 
Liabilities
 
Accounts payable
371

Accrued expenses
6,003

Total liabilities assumed
6,374

 
 
Net identifiable assets acquired
12,256

Goodwill
20,650

Net assets acquired
$
32,906


The Company recorded goodwill of $20,650 which is attributable to the Business segment and is deductible for tax purposes. The factors that resulted in goodwill arising from the acquisition include the revenues expected to be achieved by incorporating a video feature in the Company's API platform along with a skilled workforce proficient in API development.
Supplemental Pro Forma Information
The following supplemental pro forma information represents the results of operations as if Vonage had acquired TokBox on January 1, 2018.
 
Six Months Ended
 
June 30, 2018
Revenue
$
518,604

Net income
18,995

Earnings per share - basic
$
0.08

Earnings per share - diluted
$
0.08


The pro forma information has been adjusted to include the pro-forma impact of amortization of intangible assets based on the preliminary purchase price allocations. The pro forma data has also been adjusted to eliminate non-recurring transaction costs as well as the related tax impact of pro forma adjustments. There were no transactions between Vonage and TokBox. The pro forma results are presented for illustrative purposes only and do not reflect the realization of potential cost savings or any related integration costs.

17


VONAGE HOLDINGS CORP.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(In thousands, except per share amounts)
(Unaudited)


Goodwill
The Company's goodwill is derived primarily from the acquisitions of Vocalocity, Telesphere, iCore, Simple Signal, Nexmo, TokBox, and NewVoiceMedia which are included in the Company's Business segment. The following table provides a summary of the changes in the carrying amounts of goodwill:
Balance at December 31, 2018
$
598,499

Increase in goodwill related to measurement period adjustments to initial acquisition accounting of NewVoiceMedia
1,448

Foreign currency translation adjustment
(867
)
Balance at June 30, 2019
$
599,080





18


VONAGE HOLDINGS CORP.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(In thousands, except per share amounts)
(Unaudited)


Note 5.    Earnings Per Share
The following table sets forth the computation for basic and diluted (loss)/earnings per share for the three and six months ended June 30, 2019 and 2018:
 
 
 
Three Months Ended
 
Six Months Ended
 
 
June 30,
 
June 30,
 
 
2019
 
2018
 
2019
 
2018
Numerator
 
 
 
 
 
 
 
 
Net income
 
$
4,524

 
$
8,559

 
$
3,990

 
$
33,083

Denominator
 
 
 
 
 
 
 
 
Basic weighted average common shares outstanding
 
242,475

 
237,919

 
241,507

 
235,490

Dilutive effect of stock options and restricted stock units
 
7,245

 
10,337

 
8,014

 
12,883

Diluted weighted average common shares outstanding
 
249,720

 
248,256

 
249,521

 
248,373

Basic earnings per share
 
 
 
 
 
 
 
 
Basic earnings per share
 
$
0.02

 
$
0.04

 
$
0.02

 
$
0.14

Diluted earnings per share
 
 
 
 
 
 
 
 
Diluted earnings per share
 
$
0.02

 
$
0.03

 
$
0.02

 
$
0.13


For the three and six months ended June 30, 2019 and 2018, the following were excluded from the calculation of diluted (loss)/earnings per common share because of their anti-dilutive effects: 
 
 
Three Months Ended
 
Six Months Ended
 
 
June 30,
 
June 30,
 
 
2019
 
2018
 
2019
 
2018
Restricted stock units
 
6,610

 
3,591

 
5,846

 
1,896

Stock options
 
1,828

 
1,977

 
1,823

 
1,126

 
 
8,438

 
5,568

 
7,669

 
3,022



As the Company expects to settle the principal amount of its outstanding convertible senior notes in cash and any excess in cash or shares of the Company’s common stock, the Company uses the treasury stock method for calculating any potential dilutive effect of the conversion spread on diluted net income per share, if applicable. The conversion spread will have a dilutive impact on diluted net income per share of common stock when the average market price of the Company’s common stock for a given period exceeds the conversion price of $16.72 per share. The Company's convertible senior notes are further described in Note 7, Long-Term Debt.

Note 6. Income Taxes

The income tax benefit consisted of the following:
 
 
Three Months Ended
Six Months Ended
 
 
June 30,
June 30,
 
 
2019
 
2018
 
2019
 
2018
(Loss) income before income taxes
 
$
(8,801
)
 
$
10,615

 
$
(19,385
)
 
$
24,869

Income tax benefit (expense)
 
13,325

 
(2,056
)
 
23,375

 
8,214

Effective tax rate
 
(151.4
)%
 
(19.4
)%
 
(120.6
)%
 
33.0
%

We recognize income tax equal to pre-tax income multiplied by our annual effective income tax rate. In addition, adjustments are recorded for discrete period items and changes to our state effective tax rate which can cause the rate to fluctuate from quarter to quarter.

19


VONAGE HOLDINGS CORP.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(In thousands, except per share amounts)
(Unaudited)


For the three and six months ended June 30, 2019, our effective tax rate was different than the statutory rate primarily due to a discrete period tax benefit of $1,404 and $6,153, respectively, which were recognized related to excess tax benefits on equity compensation. In addition, the Company’s annual effective income rate is increased due to annual estimated permanent adjustments relating to limitation on executive compensation deductibility and the inclusion of income in the U.S. due to foreign disregarded entities.
For the six months ended June 30, 2018, our effective tax rate was different than the statutory rate due to a permanent adjustment of $6,702 related to the new Global Intangible Low-Taxed Income ("GILTI") tax rules that were enacted as part of tax reform enacted in December 2017. In addition, the Company recorded a discrete period tax benefit of $2,009 and $17,316 during the three and six months ended June 30, 2018, respectively, which was recognized related to excess tax benefits on equity compensation.
Uncertain Tax Positions
The Company had uncertain tax benefits of $1,200 and $1,107 as of June 30, 2019 and December 31, 2018, respectively. The Company recognizes interest and penalties related to uncertain tax benefits in income tax expense. The Company incurred interest expense or penalties of $149 for both the three and six months ended June 30, 2019, respectively, and the Company did not incur any interest expense penalties during the three and six months end June 30, 2018. The following table reconciles the total amounts of uncertain tax benefits:

 
June 30, 2019
 
December 31, 2018
Balance as of January 1
$
1,107

 
$
1,086

Increase due to current year positions

 
1,107

Increase (decrease) due to prior year positions
154

 
(1,086
)
Decrease due to settlements and payments
(86
)
 

Increase due to foreign currency fluctuation
25

 

Uncertain tax benefits as of the end of the period
$
1,200

 
$
1,107


Net Operating Loss Carry Forwards ("NOLs")
As of June 30, 2019, the Company has U.S. Federal and state NOL carryforwards of $578,522 and $245,403, respectively, which expire at various times through 2037. In addition, we have NOLs for United Kingdom tax purposes of $162,535 with no expiration date.



20


VONAGE HOLDINGS CORP.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(In thousands, except per share amounts)
(Unaudited)


Note 7.    Long-Term Debt
This footnote should be read in conjunction with the complete description of our financing arrangements under Note 7, Long-Term Debt and Revolving Credit Facility, to our Annual Report on Form 10-K for the year ended December 31, 2018.
The following table summarizes the Company's long-term debt as of June 30, 2019 and December 31, 2018:
 
June 30, 2019
 
December 31, 2018
Term note payable - due 2023
$

 
95,000

Revolving credit facility - due 2023
248,000

 
425,000

Convertible senior notes - due 2024
345,000

 

Long-term debt including current maturities
593,000

 
520,000

Less current maturities

 
10,000

Less unamortized discount
67,177

 

Less debt issuance costs
7,899

 
772

Total long-term debt
$
517,924

 
$
509,228


Convertible Senior Notes

In June 2019, the Company issued $300.0 million aggregate principal amount of 1.75% convertible senior notes due 2024 in a private placement and an additional $45.0 million aggregate principal amount of such notes pursuant to the exercise in full of the over-allotment option of the initial purchasers (collectively, "Convertible Senior Notes"). The Convertible Senior Notes are the Company's senior unsecured obligations. The Convertible Senior Notes bear interest at a rate of 1.75% per year, payable semiannually in arrears on June 1 and December 1 of each year, beginning on December 1, 2019. The Convertible Senior Notes will mature on June 1, 2024, unless earlier redeemed, repurchased or converted. We may not redeem the notes prior to June 5, 2022. On or after June 5, 2022, we may redeem for cash all or a portion of the notes if the last reported sale price of the Company's common stock has been at least 130% of the conversion price then in effect on (i) each of at least 20 trading days (whether or not consecutive) during the 30 consecutive trading day period ending on, and including, the trading day immediately preceding the date the Company provides notice of redemption and (ii) the trading day immediately preceding the date the Company provides such notice. The total net proceeds from the offering, after deducting initial purchase discounts and expenses payable by the Company, were $334.8 million.

Each $1,000 principal amount of the Convertible Senior Notes is initially convertible into 59.8256 shares of the Company's common stock, which is equivalent to an initial conversion price of approximately $16.72 per share. The conversion rate is subject to adjustment upon the occurrence of certain specified events but will not be adjusted for any accrued and unpaid interest. In addition, upon the occurrence of a make-whole fundamental change or a redemption period, each as defined in the indenture setting forth the terms of the Convertible Senior Notes, the Company will, in certain circumstances, increase the conversion rate by a number of additional shares for a holder that elects to convert its Convertible Senior Notes in connection with such make-whole fundamental change or during the relevant redemption period.
The Company used the net proceeds from the offering to (i) pay the cost of the capped call transactions described below, (ii) to repurchase approximately $10 million in shares of its common stock from purchasers of the Convertible Senior Notes in privately negotiated transactions effected through one of the initial purchasers or an affiliate thereof concurrently with the pricing of the Convertible Senior Notes described below and (iii) to repay the outstanding principal balance under its credit facility.
Prior to December 1, 2023, the notes will be convertible only upon satisfaction of certain conditions and during certain periods, and thereafter, at any time until the close of business on the second scheduled trading day immediately preceding the maturity date. We will satisfy any conversion election by paying or delivering, as the case may be, cash, shares of common stock or a combination of cash and shares of common stock. The Convertible Senior Notes and shares of common stock issuable upon conversion, if any, have not been registered under the Securities Act, or under any U.S. state securities laws or other jurisdiction and may not be offered or sold in the United States absent registration or an applicable exemption from registration requirements.
During the three months ended June 30, 2019, the conditions allowing holders of the Convertible Senior Notes to convert were not met.

21


VONAGE HOLDINGS CORP.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(In thousands, except per share amounts)
(Unaudited)


In accounting for the issuance of the Convertible Senior Notes, the Company separated the Convertible Senior Notes into liability and equity components.  The carrying amount of the liability component was calculated by measuring the fair value of a similar debt instrument that does not have an associated convertible feature. The carrying amount of the equity component representing the conversion option was determined by deducting the fair value of the liability component from the par value of the Convertible Senior Notes. The equity component is not remeasured as long as it continues to meet the conditions for equity classification. The excess of the principal amount of the liability component over its carrying amount (“debt discount”) is amortized to interest expense at an effective interest rate of 6.4% over the contractual terms of the Convertible Senior Notes.
In accounting for the transaction costs related to the Convertible Senior Notes, the Company allocated the total amount incurred to the liability and equity components of the Convertible Senior Notes based on the proportion of the proceeds allocated to the debt and equity components. Issuance costs attributable to the liability component were $7,973 were recorded as additional debt discount and will be amortized to interest expense using the effective interest method over the contractual terms of the Convertible Senior Notes.  Issuance costs attributable to the equity component were netted with the equity component in stockholders’ equity.
The net carrying amount of the liability component of the Convertible Senior Notes was as follows:
 
 
June 30, 2019
Principal
 
$
345,000

Unamortized discount
 
(67,177
)
Unamortized issuance cost
 
(7,899
)
Net carrying amount
 
$
269,924



The net carrying amount of the equity component of the Convertible Senior Notes was as follows:
 
 
June 30, 2019
Proceeds allocated to the conversion option (debt discount)

 
$
67,664

Issuance cost

 
(1,944
)
Income tax expense
 
(15,597
)
Net carrying amount
 
$
50,123


The following table sets forth the interest expense recognized related to the Convertible Senior Notes:
 
 
June 30, 2019
Contractual interest expense

 
$
276

Amortization of debt discount

 
487

Amortization of debt issuance costs

 
74

Total interest expense related to the Convertible Senior Notes

 
$
837



22


VONAGE HOLDINGS CORP.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(In thousands, except per share amounts)
(Unaudited)


In connection with the pricing of the Convertible Senior Notes and subsequently in connection with the exercise of the initial purchasers option to purchase additional notes, the Company entered into privately negotiated capped call transactions with certain counterparties (the "Capped Calls"). The Capped Calls each have a strike price of $16.72 per share, subject to certain adjustments, which corresponds to the initial conversion price of the Convertible Senior Notes. The Capped Calls have initial cap prices of $23.46 per share, subject to certain adjustments. The Capped Calls are expected generally to reduce potential dilution to the Company's common stock upon any conversion of notes and/or offset any cash payments the Company is required to make in excess of the aggregate principal amount of converted notes, as the case may be, with such reduction and/or offset subject to a cap. The initial cap price of the Capped Call transactions was $23.46. The net cost of $28,325 incurred to purchase the Capped Calls and related income tax benefit of $6,772 was recorded as a reduction to additional paid-in capital on the Company's consolidated balance sheet and are not accounted for as derivatives.
Concurrently with the issuance of the Convertible Senior Notes, the Company’s board of directors approved the repurchase of an aggregate of 852,515, or $10,000 of, shares of the Company’s outstanding common stock in privately negotiated transactions at a price of $11.73 per share, which was equal to the closing price per share of the Company’s common stock on June 11, 2019, the date of the pricing of the offering of the Convertible Senior Notes. The share repurchase was recorded to treasury stock on the Company's consolidated balance sheet.
2018 Term Note and Revolving Credit Facility

On July 31, 2018, the Company replaced its 2016 Credit Facility previously consisting of a $125 million term loan and a $325 million revolving credit facility with the 2018 Credit Facility consisting of a $100 million senior secured term loan and a $500 million revolving credit facility. The co-borrowers under the 2018 Credit Facility are the Company and Vonage America Inc., the Company’s wholly owned subsidiary. Obligations under the 2018 Credit Facility are guaranteed, fully and unconditionally, by the Company’s other United States subsidiaries and are secured by substantially all of the assets of each borrower and each guarantor.
The Company used $232,000 of the proceeds available under our 2018 Credit Facility plus cash on hand to retire all of the debt outstanding under our 2016 Credit Facility and to cover transaction fees and expenses. Total transaction fees and expense incurred were $3,376, of which $474 was allocated to the term note and $2,813 was allocated to the revolving credit facility which will be amortized over the term of 2018 Credit Facility. The remaining $89 of transaction fees and expenses were expensed during the year ended December 31, 2018. The Company recognized a loss on extinguishment of debt of $14 which primarily consisted of the write off of previously deferred financing costs partially offset by the realization of a portion of gains associated with the interest rate swaps included in accumulated other comprehensive income during the year ended December 31, 2018. Remaining proceeds available from the undrawn revolving credit facility under our 2018 Credit Facility will be used for general corporate purposes and to fund potential additional acquisitions.
During the six months ended June 30, 2019, we repaid $311 million under the revolving credit facility, $95 million under the 2018 term note, and borrowed $134 million under the revolving credit facility. In addition, the effective interest rate was 5.19% as of June 30, 2019.
As of June 30, 2019, we were in compliance with all covenants, including financial covenants, for the 2018 Credit Facility.
2016 Financing
During the six months ended June 30, 2018, we made mandatory repayments of $9.4 million under the term note and made discretionary repayments of $35.0 million under the revolving credit facility and borrowed $10.0 million under the revolving credit facility.
Interest Rate Swaps
On July 14, 2017, we executed on three interest rate swap agreements in order to hedge the variability of expected future cash interest payments related to the 2016 Credit Facility. The swaps have an aggregate notional amount of $150 million and were effective from July 31, 2017 through June 3, 2020 concurrent with the term of the 2016 Credit Facility. Under the swaps our interest rate is fixed at 4.7%. The interest rate swaps are accounted for as cash flow hedges in accordance with ASC 815, Derivatives and Hedging.

23


VONAGE HOLDINGS CORP.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(In thousands, except per share amounts)
(Unaudited)


As of June 30, 2019 and December 31, 2018, the fair market value of the swaps was $352 and $1,859, respectively, which is included in other assets on our condensed consolidated balance sheet. The following table summarizes the effects of ASC 815 on the Company's accumulated OCI balance attributable to cash flow derivatives:
 
 
Three Months Ended
 
Six Months Ended
 
 
June 30,
 
June 30,
 
 
2019
 
2018
 
2019
 
2018
 
 
 
 
 
 
 
 
 
Accumulated OCI beginning balance
 
$
288

 
$
1,745

 
$
975

 
$
965

Reclassified from accumulated OCI to income:
 
 
 
 
 
 
 
 
Due to reclassification of previously deferred gain
 
(132
)
 

 
(265
)
 

Change in fair value of cash flow hedge accounting contracts, net of tax
 
(662
)
 
228

 
(1,216
)
 
1,008

Accumulated OCI ending balance, net of tax benefit of $100 and $711, respectively
 
$
(506
)
 
$
1,973

 
$
(506
)
 
$
1,973

Gains expected to be reclassified from accumulated OCI during the next 12 months
 
$
531

 
$

 
$
531

 
$


Note 8.  Leases
    
The Company entered into various operating lease agreements for certain of our existing office and telecommunications co-location space as well as operating leases for certain equipment. The operating leases expire at various times through 2026, some of which provide the Company options to extend the leases for terms up to 5 years beyond the original term.

During the three and six months ended June 30, 2019, the Company incurred operating lease expense of $3,726 and $7,667, respectively, related to its operating leases. Additionally, the remaining weighted average lease term for our operating leases was 6.76 years and the weighted average discount rate utilized to measure the Company's operating leases was 5.23% as of June 30, 2019.
    
Supplemental cash flow related to the Company's operating leases is as follows:

 
Six Months Ended
 
June 30, 2019
Cash paid for amounts included in the measurement of lease liabilities:
 
Operating cash flows from operating leases
$
8,681

 
 
Right-of-use assets obtained in exchange for lease obligations:
 
Operating leases
$



24


VONAGE HOLDINGS CORP.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(In thousands, except per share amounts)
(Unaudited)


Maturities of lease liabilities as of June 30, 2019 are as follows:

2019 (excluding the six months ended June 30, 2019)
$
8,099

2020
14,295

2021
10,921

2022
6,084

2023
5,643

Thereafter
22,821

Total lease payments
67,863

Less imputed interest
(10,728
)
Total
$
57,135


Minimal rental commitments under non-cancelable operating leases in effect as of December 31, 2018 were as follows (as calculated under ASC 840, Leases):
2019
$
17,204

2020
14,209

2021
10,378

2022
8,206

2023
8,154

Thereafter
9,908

Total minimum payments required
$
68,059



25


VONAGE HOLDINGS CORP.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(In thousands, except per share amounts)
(Unaudited)


Note 9.    Common Stock
As of June 30, 2019 and December 31, 2018, the Company had 596,950 shares of common stock authorized and had 23,934 shares available for grants under our share-based compensation programs as of June 30, 2019. For a detailed description of our share-based compensation programs refer to Note 10, Employee Stock Benefit Plans in our Annual Report on Form 10-K for the year ended December 31, 2018. The following table reflects the changes in the Company's common stock issued and outstanding:
For the Three Month Ended
 
 
 
 
 
(in thousands)
Issued
 
Treasury
 
Outstanding
Balance at March 31, 2018
306,540

 
(69,651
)
 
236,889

Shares issued under the 2015 Equity Incentive Plan
2,029

 

 
2,029

Employee taxes paid on withholding shares

 
(100
)
 
(100
)
Balance at June 30, 2018
308,569

 
(69,751
)
 
238,818

 
 
 
 
 
 
Balance at March 31, 2019
314,233

 
(71,857
)
 
242,376

Shares issued under the 2015 Equity Incentive Plan
492

 

 
492

Employee taxes paid on withholding shares

 
(47
)
 
(47
)
Common stock repurchases (Note 7)

 
(853
)
 
(853
)
Balance at June 30, 2019
314,725

 
(72,757
)
 
241,968

 
 
 
 
 
 
 
 
 
 
 
 
For the Six Month Ended
 
 
 
 
 
(in thousands)
Issued
 
Treasury
 
Outstanding
Balance at December 31, 2017
298,174

 
(67,235
)
 
230,939

Shares issued under the 2015 Equity Incentive Plan
10,395

 

 
10,395

Employee taxes paid on withholding shares

 
(2,516
)
 
(2,516
)
Balance at June 30, 2018
308,569

 
(69,751
)
 
238,818

 
 
 
 
 
 
Balance at December 31, 2018
309,736

 
(69,993
)
 
239,743

Shares issued under the 2015 Equity Incentive Plan
4,989

 

 
4,989

Employee taxes paid on withholding shares

 
(1,911
)
 
(1,911
)
Common stock repurchases (Note 7)

 
(853
)
 
(853
)
Balance at June 30, 2019
314,725

 
(72,757
)
 
241,968




26


VONAGE HOLDINGS CORP.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(In thousands, except per share amounts)
(Unaudited)


Note 10.    Commitments and Contingencies
Litigation
From time to time we are subject to legal proceedings, claims, investigations, and proceedings in the ordinary course of business, including claims of alleged infringement of third-party patents and other intellectual property rights, commercial, employment, and other matters. From time to time, we receive letters or other communications from third parties inviting us to obtain patent licenses that might be relevant to our business or alleging that our services infringe upon third party patents or other intellectual property. In accordance with generally accepted accounting principles, we make a provision for a liability when it is both probable that a liability has been incurred and the amount of the loss or range of loss can be reasonably estimated. These provisions, if any, are reviewed at least quarterly and adjusted to reflect the impacts of negotiations, settlements, rulings, advice of legal counsel, and other information and events pertaining to a particular case. Litigation is inherently unpredictable. We believe that we have valid defenses with respect to the legal matters pending against us and are vigorously defending these matters. Given the uncertainty surrounding litigation and our inability to assess the likelihood of a favorable or unfavorable outcome in such matters and our inability to reasonably estimate the amount of loss or range of loss, it is possible that the resolution of one or more of these matters could have a material adverse effect on our condensed consolidated financial position, cash flows or results of operations.

Regulation
Telephony services are subject to a broad spectrum of state, federal and foreign regulations. Because of the uncertainty over whether Voice over Internet Protocol (“VoIP”) should be treated as a telecommunications or information service, we have been involved in a substantial amount of state and federal regulatory activity. Implementation and interpretation of the existing laws and regulations is ongoing and is subject to litigation by various federal and state agencies and courts. Due to the uncertainty over the regulatory classification of VoIP service, there can be no assurance that we will not be subject to new regulations or existing regulations under new interpretations, and that such change would not introduce material additional costs to our business. The Company continues to monitor federal regulations relating to net neutrality, rural call completion issues, number slamming, 911 access, access to telecommunication equipment and services by persons with disabilities, caller ID services, number portability, unwanted calls to reassigned numbers, and robocalling. As we continue to expand globally, these types of regulations are likely to be similarly enacted and enforced by the local regulatory authorities.    
State and Municipal Taxes
In accordance with generally accepted accounting principles, we make a provision for a liability for taxes when it is both probable that a liability has been incurred and the amount of the liability or range of liability can be reasonably estimated. These provisions are reviewed at least quarterly and adjusted to reflect the impacts of negotiations, settlements, rulings, advice of legal counsel, and other information and events pertaining to a particular case. For a period of time, we did not collect or remit state or municipal taxes (such as sales, excise, utility, use, and ad valorem taxes), fees or surcharges (“Taxes”) on the charges to our customers for our services, except that we historically complied with the New Jersey sales tax. We have received inquiries or demands from a number of state and municipal taxing and 911 agencies seeking payment of Taxes that are applied to or collected from customers of providers of traditional public switched telephone network services. Although we have consistently maintained that these Taxes do not apply to our service for a variety of reasons depending on the statute or rule that establishes such obligations, we are now collecting and remitting sales taxes in certain of those states including a number of states that have changed their statutes to expressly include VoIP. In addition, many states address how VoIP providers should contribute to support public safety agencies, and in those states we remit fees to the appropriate state agencies. We could also be contacted by state or municipal taxing and 911 agencies regarding Taxes that do explicitly apply to VoIP and these agencies could seek retroactive payment of Taxes. As such, we have established reserves of $3,747 and $3,302 as of June 30, 2019 and December 31, 2018, respectively, as our best estimate of the potential tax exposure for any retroactive assessment.


27


VONAGE HOLDINGS CORP.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(In thousands, except per share amounts)
(Unaudited)


Note 11.  Industry Segment and Geographic Information
ASC 280 "Segment Reporting" establishes reporting standards for an enterprise's business segments and related disclosures about its products, services, geographic areas and major customers. Under ASC 280, the method for determining what information to report is based upon the way management organizes the operating segments within the Company for making operating decisions and assessing financial performance. Our chief operating decision-maker reviews revenue and gross margin information for each of our reportable segments, but does not review operating expenses on a segment by segment basis. In addition, with the exception of goodwill and intangible assets, we do not identify or allocate our assets by the reportable segments.
Business
For our Business customers, we provide innovative, cloud-based UCaaS solutions, comprised of integrated voice, text, video, data, collaboration, and mobile applications over our flexible, scalable SIP based VoIP network. Through Nexmo, the Vonage API Platform, we also offer CPaaS solutions designed to enhance the way businesses communicate with their customers embedding communications into apps, websites and business processes. Together we have a robust set of product families tailored to serve the full range of the business value chain, from the SMB, market, through mid-market and enterprise markets. We provide customers with multiple deployment options, designed to provide the reliability and quality of service they demand. We provide customers the ability to integrate our cloud communications platform with many cloud-based productivity and CRM solutions, including Google’s G Suite, Zendesk, Salesforce’s Sales Cloud, Oracle, Clio, and other CRM solutions. In combination, our products and services permit our business customers to communicate with their customers and employees through any cloud-connected device, in any place, at any time without the often costly investment required with on-site equipment.
Consumer
For our Consumer customers, we enable users to access and utilize our services and features, via a single “identity,” either a number or user name, regardless of how they are connected to the Internet, including over 3G/4G, LTE, Cable, or DSL broadband networks. This technology enables us to offer our Consumer customers attractively priced voice and messaging services and other features around the world on a variety of devices.
For our segments we categorize revenues as follows:
Services revenues. Services revenues consists primarily of revenue attributable to our communication services for Consumer and Software Defined Wide Area Network, or SD-WAN, UCaaS and CPaaS services for Business,
Access and product revenues. Product revenues include equipment sold to customers, shipping and handling, professional services, and broadband access, as well as revenues associated with providing access services to Business customers.
USF revenues. USF revenues represent fees passed on to customers to offset required contributions to the USF.
For our segments we categorize cost of revenues as follows:
Services cost of revenues. Services cost of revenues consists of costs associated with network operations and technical support personnel, communication origination, and termination services provided by third party carriers and excludes depreciation and amortization.
Access and product cost of revenues. Product cost of revenues includes equipment sold to customers, shipping and handling, professional services, cost of certain products including equipment or services that we give customers as promotions, and broadband access, as well as costs associated with providing access services to Business customers.
USF cost of revenues. USF cost of revenues represents contributions to the Federal USF and related fees.

28


VONAGE HOLDINGS CORP.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(In thousands, except per share amounts)
(Unaudited)


Information about our segment results for the three and six months ended June 30, 2019 were as follows:
 
Three Months Ended
 
Six Months Ended
 
June 30, 2019
 
June 30, 2019
 
Business
 
Consumer
 
Total
 
Business
 
Consumer
 
Total
Revenues
 
 
 
 
 
 
 
 
 
 
 
Service revenues
$
180,014

 
$
87,244

 
$
267,258

 
$
339,359

 
$
176,244

 
$
515,603

Access and product revenues (1)
11,707

 
60

 
11,767

 
23,404

 
128

 
23,532

Service, access and product revenues
191,721

 
87,304

 
279,025

 
362,763

 
176,372

 
539,135

USF revenues
8,299

 
10,260

 
18,559

 
16,854

 
21,136

 
37,990

Total revenues
200,020

 
97,564

 
297,584

 
379,617

 
197,508

 
577,125

 
 
 
 
 
 
 
 
 
 
 
 
Cost of revenues
 
 
 
 
 
 
 
 
 
 
 
Service cost of revenues (2)
86,290

 
8,861

 
95,151

 
156,144

 
18,119

 
174,263

Access and product cost of revenues (1)
13,594

 
917

 
14,511

 
27,465

 
1,914

 
29,379

Service, access and product cost of revenues
99,884

 
9,778

 
109,662

 
183,609

 
20,033

 
203,642

USF cost of revenues
8,299

 
10,260

 
18,559

 
16,854

 
21,136

 
37,990

Total cost of revenues
108,183

 
20,038

 
128,221

 
200,463

 
41,169

 
241,632

 
 
 
 
 
 
 
 
 
 
 
 
Segment gross margin
 
 
 
 
 
 
 
 
 
 
 
Service margin
93,724

 
78,383

 
172,107

 
183,215

 
158,125

 
341,340

Access and product margin
(1,887
)
 
(857
)
 
(2,744
)
 
(4,061
)
 
(1,786
)
 
(5,847
)
Gross margin ex-USF (Service, access and product margin)
91,837

 
77,526

 
169,363

 
179,154

 
156,339

 
335,493

Segment gross margin
$
91,837

 
$
77,526

 
$
169,363

 
$
179,154

 
$
156,339

 
$
335,493

 
 
 
 
 
 
 
 
 
 
 
 
Segment gross margin %
 
 
 
 
 
 
 
 
 
 
 
Service margin %
52.1
%
 
89.8
%
 
64.4
%
 
54.0
%
 
89.7
%
 
66.2
%
Gross margin ex-USF (Service, access and product margin %)
47.9
%
 
88.8
%
 
60.7
%
 
49.4
%
 
88.6
%
 
62.2
%
Segment gross margin %
45.9
%
 
79.5
%
 
56.9
%
 
47.2
%
 
79.2
%
 
58.1
%

(1) Includes customer premise equipment, access, and shipping and handling.

(2) Excludes depreciation and amortization of $7,978 and $1,166 for the three months ended June 30, 2019 and $16,192 and $2,370 for six months ended June 30, 2019, respectively.

29


VONAGE HOLDINGS CORP.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(In thousands, except per share amounts)
(Unaudited)


Information about our segment results for the three and six months ended June 30, 2018 were as follows:
 
Three Months Ended
 
Six Months Ended
 
June 30, 2018
 
June 30, 2018
 
Business
 
Consumer
 
Total
 
Business
 
Consumer
 
Total
Revenues
 
 
 
 
 
 
 
 
 
 
 
Service revenues
$
127,692

 
$
100,467

 
$
228,159

 
$
243,994

 
$
204,861

 
$
448,855

Access and product revenues (1)
12,716

 
289

 
13,005

 
25,247

 
380

 
25,627

Service, access and product revenues
140,408

 
100,756

 
241,164

 
269,241

 
205,241

 
474,482

USF revenues
7,434

 
11,277

 
18,711

 
15,269

 
23,697

 
38,966

Total revenues
147,842

 
112,033

 
259,875

 
284,510

 
228,938

 
513,448

 
 
 
 
 
 
 
 
 
 
 
 
Cost of revenues
 
 
 
 
 
 
 
 
 
 
 
Service cost of revenues (2)
60,335

 
12,375

 
72,710

 
113,317

 
26,389

 
139,706

Access and product cost of revenues (1)
13,913

 
1,870

 
15,783

 
28,404

 
3,664

 
32,068

Service, access and product cost of revenues
74,248

 
14,245

 
88,493

 
141,721

 
30,053

 
171,774

USF cost of revenues
7,434

 
11,277

 
18,711

 
15,274

 
23,723

 
38,997

Total cost of revenues
81,682

 
25,522

 
107,204

 
156,995

 
53,776

 
210,771

 
 
 
 
 
 
 
 
 
 
 
 
Segment gross margin
 
 
 
 
 
 
 
 
 
 
 
Service margin
67,357

 
88,092

 
155,449

 
130,677

 
178,472

 
309,149

Access and product margin
(1,197
)
 
(1,581
)
 
(2,778
)
 
(3,157
)
 
(3,284
)
 
(6,441
)
Gross margin ex-USF (Service, access and product margin)
66,160

 
86,511

 
152,671

 
127,520

 
175,188

 
302,708

USF margin

 

 

 
(5
)
 
(26
)
 
(31
)
Segment gross margin
$
66,160

 
$
86,511

 
$
152,671

 
$
127,515

 
$
175,162

 
$
302,677

 
 
 
 
 
 
 
 
 
 
 
 
Segment gross margin %
 
 
 
 
 
 
 
 
 
 
 
Service margin %
52.7
%
 
87.7
%
 
68.1
%
 
53.6
%
 
87.1
%
 
68.9
%
Gross margin ex-USF (Service, access and product margin %)
47.1
%
 
85.9
%
 
63.3
%
 
47.4
%
 
85.4
%
 
63.8
%
Segment gross margin %
44.8
%
 
77.2
%
 
58.7
%
 
44.8
%
 
76.5
%
 
58.9
%

(1) Includes customer premise equipment, access, and shipping and handling.

(2) Excludes depreciation and amortization of $4,978 and $1,248 for the three months ended June 30, 2018 and $9,951 and $2,709 for the six months ended June 30, 2018, respectively.

30


VONAGE HOLDINGS CORP.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(In thousands, except per share amounts)
(Unaudited)


A reconciliation of the total of the reportable segments' gross margin to consolidated income before income taxes is as follows:
 
Three Months Ended
 
Six Months Ended
 
June 30,
 
June 30,
 
2019
 
2018
 
2019
 
2018
Total reportable gross margin
$
169,363

 
$
152,671

 
$
335,493

 
$
302,677

Sales and marketing
95,362

 
77,685

 
190,885

 
154,821

Engineering and development
16,891

 
10,375

 
33,417

 
21,195

General and administrative
36,615

 
32,174

 
72,074

 
59,756

Depreciation and amortization
20,662

 
19,062

 
41,876

 
35,862

(Loss) Income from operations
(167
)
 
13,375

 
(2,759
)
 
31,043

 
 
 
 
 
 
 
 
Interest expense
(8,487
)
 
(3,097
)
 
(16,063
)
 
(6,258
)
Other (expense) income, net
(147
)
 
337

 
(563
)
 
84

(Loss) Income before income taxes benefit
$
(8,801
)
 
$
10,615

 
$
(19,385
)
 
$
24,869

Information about our operations by geographic location is as follows:
  
June 30, 2019
 
December 31, 2018
Long-lived assets:
 
 
 
United States
$
582,735

 
$
596,820

United Kingdom
358,831

 
366,594

Israel
3,240

 
1,688

 
$
944,806

 
$
965,102


 

31

 

Item 2.
Management’s Discussion and Analysis of Financial Condition and Results of Operations

You should read the following discussion together with our condensed consolidated financial statements and the related notes included elsewhere in this Form 10-Q and our audited financial statements included in our Annual Report on Form 10-K. This discussion contains forward-looking statements. These forward-looking statements are based on information available at the time the statements are made and/or management’s belief as of that time with respect to future events and involve risks and uncertainties that could cause actual results and outcomes to be materially different. Important factors that could cause such differences include but are not limited to: the competition we face; the expansion of competition in the cloud communications market; risks related to the acquisition or integration of businesses we have acquired; our ability to adapt to rapid changes in the cloud communications market; the nascent state of the cloud communications for business market; our ability to retain customers and attract new customers cost-effectively; the risk associated with developing and maintaining effective internal sales teams and effective distribution channels; security breaches and other compromises of information security; risks associated with sales of our services to medium-sized and enterprise customers; our reliance on third-party hardware and software; our dependence on third-party facilities, equipment, systems and services; system disruptions or flaws in our technology and systems; our ability to comply with data privacy and related regulatory matters; our ability to scale our business and grow efficiently; our dependence on third party vendors; the impact of fluctuations in economic conditions, particularly on our small and medium business customers; our ability to obtain or maintain relevant intellectual property licenses or to protect our trademarks and internally developed software; restrictions in our debt agreements that may limit our operating flexibility; our ability to obtain additional financing if required; our ability to raise funds necessary to settle conversion of the 2024 convertible senior notes; conditional conversion features of the convertible senior notes; the cash settlement of the convertible senior notes; the effects of the capped call transactions in connection with the convertible senior notes; fraudulent use of our name or services; intellectual property and other litigation that have been and may be brought against us; reliance on third parties for our 911 services; uncertainties relating to regulation of business services; risks associated with legislative, regulatory or judicial actions regarding our business products; risks associated with operating abroad; risks associated with the taxation of our business; governmental regulation and taxes in our international operations; liability under anti-corruption laws or from governmental export controls or economic sanctions; our dependence on our customers' unimpeded access to broadband connections; foreign currency exchange risk; our history of net losses and ability to achieve consistent profitability in the future; our ability to fully realize the benefits of our net operating loss carry-forwards if an ownership change occurs; certain provisions of our charter documents and other factors that are set forth in the “Risk Factors” in our Annual Report on Form 10-K and in our Quarterly Reports on Form 10-Q. While we may elect to update forward-looking statements at some point in the future, we specifically disclaim any obligation to do so, and therefore, you should not rely on these forward-looking statements as representing our views as of any date subsequent to the date this Form 10-Q is filed with the Securities and Exchange Commission.
Financial Information Presentation
For the financial information discussed in this Quarterly Report on Form 10-Q, other than per share and per line amounts, dollar amounts are presented in thousands, except where noted. All trademarks are the property of their owners.
Overview and Strategy
At Vonage, our strategy is to redefine business communications. True to our roots as a technology disruptor, we are embracing technology to transform how businesses communicate to create better business outcomes. Our cloud communications platform enables businesses of all sizes to collaborate more productively and engage their customers more efficiently across any device.
We believe we have a unique set of capabilities and solutions to deliver on the full business communications value chain to help enterprises use cloud communications to improve how business gets done. Vonage offers a unique combination of unified communications, programmable communications and contact center to transform the way businesses communicate all on one platform. We build integrated solutions through programmable communications, complementing and adding more value and customizations to unified communications as a service and cloud contact center solutions.
The OneVonage microservices platform creates specific tools customers need to address the unique communication challenges their businesses face. All of our cloud communications solutions are designed to provide employees with the tools they need to connect, collaborate and be more productive internally while enabling them to engage with customers externally for a better customer experience and more meaningful relationships.
We also provide a robust set of feature-rich residential communication solutions that allow consumers to connect their home phones and mobile phones on one number and we offer attractive international long distance rates that help create a loyal base of satisfied customers.
Our business is organized under two reportable segments, Business and Consumer. Additional discussion of our reportable segments is included in Note 11, Industry Segment and Geographical Information to the Consolidated Financial Statements.


32

 

Segment Overview
 We are a leading provider of cloud communications services for businesses and consumers. Our business services transform the way people work and businesses operate through a portfolio of communications solutions that enable internal collaboration among employees, while also keeping companies closely connected with their customers, across any mode of communication, on any cloud-connected device. Vonage customers can choose among or combine two separate service delivery options to suit their specific cloud communication needs. They can buy Vonage Business as a subscription through our Applications Group offering our UCaaS and CCaaS and they can buy our API Platform which consists of a broad set of programmable communication APIs. We also provide a robust suite of feature-rich residential communication solutions.
Business
For our Business customers, we provide innovative, cloud-based Unified Communications as a Service, or UCaaS, solutions, comprised of integrated voice, text, video, data, collaboration, and mobile applications over our flexible, scalable Session Initiation Protocol based Voice over Internet Protocol, or VoIP, network. We also offer CPaaS solutions designed to enhance the way businesses communicate with their customers by embedding communications into apps, websites and business processes. In August 2018, the Company completed the acquisition of TokBox which added video functionality to the CPaaS suite of services available to its customers. In combination, our products and services permit our business customers to communicate with their customers and employees through any cloud-connected device, in any place, at any time without the often costly investment required with on-site equipment. We have a robust set of product families tailored to serve the full range of the business value chain, from the SMB market, through mid-market and enterprise markets. We provide customers with multiple deployment options, designed to provide the reliability and quality of service they demand. We provide customers the ability to integrate our cloud communications platform with many cloud-based productivity and CRM solutions, including Google’s G Suite, Zendesk, Salesforce’s Sales Cloud, Oracle, and Clio. With our ability to integrate these cloud-based, workplace tools, Vonage integrates the entire business communications value chain - from employee communications that maximize productivity to the direct engagement with customers that CPaaS provides. When combined with our MPLS network, as well as voice services over customers' broadband networks via our SmartWan solution, we create a differentiated offering. On October 31, 2018, the Company completed the acquisition of NewVoiceMedia, a leading provider of Contact Center as a Service, or CCaaS, solutions allowing the Company to compliment its existing suite of cloud communications services available to its customers.
Consumer
For our Consumer customers, we enable users to access and utilize our services and features, via their existing internet connections, including over 3G/4G, LTE, Cable, or DSL broadband networks. This technology enables us to offer our Consumer customers attractively priced voice and messaging services and other features around the world on a variety of devices. Our Consumer strategy is focused on the continued penetration of our core North American markets, where we will continue to provide value in international long distance and target under-served segments.
Services Outside of the United States
We currently have operations delivering our suite of communication solutions in the United States, United Kingdom, Hong Kong, Singapore, and Canada and believe that our platforms enables us to cost effectively deliver voice and messaging services to other locations throughout the world.
Trends in Our Industry
A number of trends in our industry have a significant effect on our results of operations and are important to an understanding of our financial statements.
Competitive landscape. We face intense competition from traditional telephone companies, wireless companies, cable companies, and alternative communication providers. Most traditional wireline and wireless telephone service providers and cable companies are substantially larger and better capitalized than we are and have the advantage of a large existing customer base. In addition, because our competitors provide other services, they often choose to offer VoIP services or other voice services as part of a bundle that includes other products, such as video, high speed Internet access, and wireless telephone service, which we do not offer. We also compete against alternative communication providers. Some of these service providers have chosen to sacrifice telephony revenue in order to gain market share and have offered their services at low prices or for free. As we continue to introduce applications that integrate different forms of voice and messaging services over multiple devices, we are facing competition from emerging competitors focused on similar integration, as well as from alternative voice communication providers. We also are subject to the risk of future disruptive technologies. In connection with our emphasis on the international long distance market in the United States, we face competition from low-cost international calling cards and VoIP providers in addition to traditional telephone companies, cable companies, and wireless companies, each of which may implement promotional pricing targeting international long distance callers.

33

 

Regulation. Our business has developed in a lightly regulated environment. See the discussion under "Regulation" in Note 10 to our financial statements for a discussion of regulatory issues that impact us.
 
Key Operating Data

The table below includes key operating data that our management uses to measure the growth and operating performance of the Business segment:
 Business
 
Three Months Ended
 
Six Months Ended
 
 
June 30,
 
June 30,
 
 
2019
 
2018
 
2019
 
2018
Service revenue per customer
 
$
440

 
$
348

 
$
416

 
$
338

Business revenue churn
 
1.0
%
 
1.2
%
 
1.0
%
 
1.2
%
Service Revenue per Customer. Service revenues per customer for a particular period is calculated by dividing the average monthly service revenues for the period by the average number of customers over the number of months in the period. The average number of customers is the number of customers on the first day of the period, plus the number of customers on the last day of the period, divided by two. Service revenues excludes revenues from trading and auction customers. Service revenue per customer increased from $348 for the three months ended June 30, 2018 to $440 for the three months ended June 30, 2019 primarily driven by the Company's successful efforts to attract larger business customers and to expand services provided to our existing business customers along with the acquisition of NewVoiceMedia and TokBox during the second half of 2018. Service revenue per customer increased from $338 for the six months ended June 30, 2018 to $416 for the six months ended June 30, 2019 primarily driven by the Company's successful efforts to attract larger business customers and to expand services provided to our existing business customers along with the acquisition of NewVoiceMedia and TokBox during the second half of 2018.
Business Revenue Churn. Business revenue churn is calculated by dividing the revenue from customers or customer locations that have been confirmed to be foregone during a period by the simple average of the total revenue from all customers in that period. Revenue for purposes of determining Business revenue churn is service revenue excluding revenue from our trading and auction customers, and usage in excess of a customer’s contracted service plan, regulatory fees charged to customers, and credits. The simple average of total revenue from all customers during the period is the total revenue as defined herein on the first day of the period, plus the total revenue as defined herein on the last day of the period, divided by two. Terminations, as used in the calculation of churn statistics, do not include customers terminated during the period if termination occurred within the first month after activation. Other companies may calculate business revenue churn differently, and their business revenue churn data may not be directly comparable to ours. Business revenue churn decreased from 1.2% for the three and six months ended June 30, 2018 to 1.0% for the three and six months ended June 30, 2019, respectively.  Our revenue churn may fluctuate over time due to economic conditions, seasonality in certain customer's operations, loss of customers who are acquired, and competitive pressures including promotional pricing. We are continuing to invest in our overall quality of service which includes customer care headcount and systems, billing systems, on-boarding processes and self-service options to ensure we scale our processes to our growth and continue to improve the overall customer experience.
The table below includes key operating data that our management uses to measure the growth and operating performance of the Consumer segment:
Consumer
 
Three Months Ended
 
Six Months Ended
 
 
June 30,
 
June 30,
 
 
2019
 
2018
 
2019
 
2018
Average monthly revenues per subscriber line
 
$
26.89

 
$
26.37

 
$
26.62

 
$
26.45

Subscriber lines (at period end)
 
1,185,835

 
1,393,131

 
1,185,835

 
1,393,131

Customer churn
 
1.7
%
 
1.7
%
 
1.8
%
 
1.8
%

34

 

Average Monthly Revenues per Subscriber Line. Average monthly revenues per subscriber line for a particular period is calculated by dividing our revenues for that period by the simple average number of subscriber lines for the period, and dividing the result by the number of months in the period. The simple average number of subscriber lines for the period is the number of subscriber lines on the first day of the period, plus the number of subscriber lines on the last day of the period, divided by two. Our average monthly revenues per subscriber line increased from $26.37 for the three months ended June 30, 2018 to $26.89 for the three months ended June 30, 2019 due primarily to the Company's ability to retain its more tenured customers. Our average monthly revenues per subscriber line increased from $26.45 for the six months ended June 30, 2018 to $26.62 for the six months ended June 30, 2019 due primarily to the Company's ability to retain its more tenured customers.
Subscriber Lines. Our subscriber lines include, as of a particular date, all paid subscriber lines from which a customer can make an outbound telephone call on that date. Our subscriber lines include fax lines, including fax lines bundled with subscriber lines in our small office home office calling plans and soft phones, but do not include our virtual phone numbers and toll free numbers, which only allow inbound telephone calls to customers. Subscriber lines decreased from 1,393,131 as of June 30, 2018 to 1,185,835 as of June 30, 2019, reflecting planned actions to enhance the profitability of the assisted sales channel by eliminating lower performing locations and restructuring the pricing offers, and to shift investment to our business market.
Customer Churn. Customer churn is calculated by dividing the number of customers that have terminated during a period by the simple average of number of customers in a given period. The simple average number of customers during the period is the number of customers on the first day of the period, plus the number of customers on the last day of the period, divided by two. Terminations, as used in the calculation of churn statistics, do not include customers terminated during the period if termination occurred within the first month after activation. Other companies may calculate customer churn differently, and their customer churn data may not be directly comparable to ours. Customer churn remained at 1.7% for the three months ended June 30, 2018 and 2019. Customer churn remained at 1.8% for the six months ended June 30, 2018 and 2019. We monitor customer churn on a daily basis and use it as an indicator of the level of customer satisfaction. Customers who have been with us for a year or more tend to have a lower churn rate than customers who have not. In addition, our customers who are international callers generally churn at a lower rate than customers who are domestic callers. Our customer churn will fluctuate over time due to economic conditions, competitive pressures including promotional pricing targeting international long distance callers, marketplace perception of our services, and our ability to provide high quality customer care and network quality and add future innovative products and services. See the discussion below for detail regarding churn impacting our business customers.

REVENUE
Revenues consist of services revenue and customer equipment and shipping fee revenue. Substantially all of our revenues are services revenue. For Consumer customers in the United States, we offer domestic and international rate plans, including a variety of residential plans and mobile plans. For our Business customers, we offer SMB, mid-market, and enterprise customers several service plans with different pricing structures and contractual requirements ranging in duration from month-to-month to three years. In addition, we provide managed equipment to Business customers for which the customers pay a monthly fee. Customers also have the opportunity to purchase premium features for additional fees. In addition, we derive revenue from usage-based fees earned from customers using our cloud-based software products. These usage-based software products include our messaging, voice, Verify and chat APIs. Usage-based fees include number of text messages sent or received using our messaging APIs, minutes of call duration activity for our voice APIs, and number of converted authentications for our Verify API. Services revenue is offset by the cost of certain customer acquisition activities, such as rebates and promotions. In addition, in certain instances, we charge disconnect fees which are recognized as revenue at the time the disconnect fees are collected from our customer.
In the United States, we charge regulatory, compliance, E-911, and intellectual property-related recovery fees on a monthly basis to defray costs, and to cover taxes that we are charged by the suppliers of telecommunications services. In addition, we recognize revenue on a gross basis for contributions to the Federal Universal Service Fund, or USF, and related fees. All other taxes are recorded on a net basis.
Revenues are generated from sales of customer equipment directly to customers for replacement devices, or for upgrading their device at the time of customer sign-up for which we charge an additional fee. In addition, customer equipment and shipping revenues include revenues from the sale of VoIP telephones in order to access our small and medium business services. Customer equipment and shipping revenues also include the fees that customers are charged for shipping their customer equipment to them.

OPERATING EXPENSES
Operating expenses consist of cost of revenues, sales and marketing expense, engineering and development expense, general and administrative expense, and depreciation and amortization.

35

 


Results of Operations
The following table sets forth, as a percentage of total revenues, our condensed consolidated statements of operations for the periods indicated:
 
 
 
Three Months Ended
 
Six Months Ended
 
 
June 30,
 
June 30,
 
 
2019
 
2018
 
2019
 
2018
 
 
 
 
 
 
 
 
 
Total revenues
 
100
 %
 
100
 %
 
100
 %
 
100
 %
 
 
 
 
 
 
 
 
 
Operating Expenses:
 
 
 
 
 
 
 
 
Cost of revenues (exclusive of depreciation and amortization)
 
43

 
41

 
42

 
41

Sales and marketing
 
32

 
30

 
33

 
30

Engineering and development
 
6

 
4

 
6

 
4

General and administrative
 
12

 
13

 
12

 
12

Depreciation and amortization
 
7

 
7

 
7

 
7

Total operating expenses
 
100

 
95

 
100

 
94

(Loss) income from operations
 

 
5

 

 
6

Other Income (Expense):
 
 
 
 
 
 
 
 
Interest expense
 
(3
)
 
(1
)
 
(3
)
 
(1
)
Other income (expense), net
 

 

 

 

Total other income (expense), net
 
(3
)
 
(1
)
 
(3
)
 
(1
)
(Loss) income before income taxes
 
(3
)
 
4

 
(3
)
 
5

Income tax benefit (expense)
 
5

 
(1
)
 
4

 
1

Net income
 
2
 %
 
3
 %
 
1
 %
 
6
 %


Management's Discussion of the Results of Operations for the Three and Six Months Ended June 30, 2019 and 2018
The Company reported loss before income taxes of $8,801 for the three months ended June 30, 2019 and income before income taxes of $10,615 for the three months ended June 30, 2018, and loss before income taxes of $19,385 for the six months ended June 30, 2019 and income before income taxes of $24,869 for the six months ended June 30, 2018, respectively. The decrease was primarily driven by higher other operating expenses of $30,234 and $66.618 for the three and six months ended June 30, 2019, respectively, as a result of the acquisitions of NewVoiceMedia in October 2018 and TokBox in August 2018 driven by increases in salary costs due to higher headcount, increases in sales and marketing expenses, and increases in depreciation and amortization expenses due to additional assets acquired. In addition, there were increases in engineering and development expenses in connection with the Company's continued transformation focused on innovation.
The Company reported net income of $4,524 and $8,559 for the three months ended June 30, 2019 and 2018, and net income of $3,990 and $33,083 for the six months ended June 30, 2019 and 2018, respectively. The decrease in net income for the three months ended June 30, 2019 compared to the three months ended June 30, 2018 is mainly due to the aforementioned decrease in (loss)/income before income taxes offset by the increase in income tax benefit/(expense) of $15.381. The decrease in net income for the six months ended June 30, 2019 compared to the six months ended June 30, 2018 is mainly due to the aforementioned decrease in income before income taxes offset by the increase in income tax expense of $15,161.

36

 

We calculate gross margin as total revenues less cost of revenues, which primarily consists of fees that we pay to third parties on an ongoing basis in order to provide our services and costs incurred when a customer first subscribes to our service. The following table presents consolidated revenues, cost of revenues and the composition of gross margin for the three and six months ended June 30, 2019 and 2018:
(in thousands, except percentages)
 
Three Months Ended
 
Six Months Ended
 
 
June 30,
 
June 30,
 
 
2019
 
2018
 
Dollar
Change
 
Percent
Change
 
2019
 
2018
 
Dollar
Change
 
Percent
Change
Total revenues
 
$
297,584

 
$
259,875

 
$
37,709

 
15
%
 
$
577,125

 
$
513,448

 
$
63,677

 
12
%
Cost of revenues (1)
 
128,221

 
107,204

 
21,017

 
20
%
 
241,632

 
210,771

 
30,861

 
15
%
Gross margin
 
$
169,363

 
$
152,671

 
$
16,692

 
11
%
 
$
335,493

 
$
302,677

 
$
32,816

 
11
%
(1) Excludes depreciation and amortization of $9,144 and $6,226 for the three months ended June 30, 2019 and 2018, respectively and $18,562 and $12,660 for the six months ended June 30, 2019 and 2018, respectively.
Total revenues and cost of revenues were impacted by the following trends and uncertainties:
Three Months Ended June 30, 2019 compared to Three Months Ended June 30, 2018
Total revenues increased 15% for the three months ended June 30, 2019 as compared to the prior year period. The increase is primarily due to the acquisition of NewVoiceMedia and TokBox in the second half of 2018 along with business customer growth driving an increase in revenues of $52,178, offset by declining consumer revenues of $14,469 in connection with the continued decline of subscriber lines. The Company continues to expect that the Consumer portion of the Company's overall business will become less significant as the Company reallocates resources to increase market share in its Business communications platforms.
Cost of revenues increased 20% for the three months ended June 30, 2019 as compared to the prior year period driven by increased costs incurred in servicing our Business customers of $26,501 due to the increase in customers and prior year acquisitions. This was partially offset by a decrease in costs in Consumer of $5,484 as subscriber lines continues to decline resulting in lower international and long-distance termination costs.
Six Months Ended June 30, 2019 compared to Six Months Ended June 30, 2018
Total revenues increased 12% for the six months ended June 30, 2019 as compared to the prior year period. The increase is primarily due to the acquisition of NewVoiceMedia and TokBox in the second half of 2018 along with business customer growth driving an increase in revenues of $95,107, offset by declining consumer revenues of $31,430 in connection with the continued decline of subscriber lines. The Company continues to expect that the Consumer portion of the Company's overall business will become less significant as the Company reallocates resources to increase market share in its Business communications platforms.
Cost of revenues increased 15% for the six months ended June 30, 2019 as compared to the prior year period driven by increased costs incurred in servicing our Business customers of $43,468 due to the increase in customers and prior year acquisitions. This was partially offset by a decrease in costs in Consumer of $12,607 as subscriber lines continues to decline resulting in lower international and long-distance termination costs.


37

 

Business Gross Margin for the Three and Six Months Ended June 30, 2019 and 2018
 
 
Three Months Ended
 
Six Months Ended
 
 
June 30,
 
June 30,
(in thousands, except percentages)
 
2019
 
2018
 
Dollar
Change
 
Percent
Change
 
2019
 
2018
 
Dollar
Change
 
Percent
Change
Revenues
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Service revenues
 
$
180,014

 
$
127,692

 
$
52,322

 
41
 %
 
$
339,359

 
$
243,994

 
$
95,365

 
39
 %
Access and product revenues(1)
 
11,707

 
12,716

 
(1,009
)
 
(8
)%
 
23,404

 
25,247

 
(1,843
)
 
(7
)%
Service, access and product revenues
 
191,721

 
140,408

 
51,313

 
37
 %
 
362,763

 
269,241

 
93,522

 
35
 %
USF revenues
 
8,299

 
7,434

 
865

 
12
 %
 
16,854

 
15,269

 
1,585

 
10
 %
Total revenues
 
200,020

 
147,842

 
52,178

 
35
 %
 
379,617

 
284,510

 
95,107

 
33
 %
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Cost of revenues
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Service cost of revenues (2)
 
86,290

 
60,335

 
25,955

 
43
 %
 
156,144

 
113,317

 
42,827

 
38
 %
Access and product cost of revenues (1)
 
13,594

 
13,913

 
(319
)
 
(2
)%
 
27,465

 
28,404

 
(939
)
 
(3
)%
Service, access and product cost of revenues
 
99,884

 
74,248

 
25,636

 
35
 %
 
183,609

 
141,721

 
41,888

 
30
 %
USF cost of revenues
 
8,299

 
7,434

 
865

 
12
 %
 
16,854

 
15,274

 
1,580

 
10
 %
Total cost of revenues
 
108,183

 
81,682

 
26,501

 
32
 %
 
200,463

 
156,995

 
43,468

 
28
 %
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Segment gross margin
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Service margin
 
93,724

 
67,357

 
26,367

 
39
 %
 
183,215

 
130,677

 
52,538

 
40
 %
Gross margin ex-USF (Service, access and product margin)
 
91,837

 
66,160

 
25,677

 
39
 %
 
179,154

 
127,520

 
51,634

 
40
 %
Segment gross margin
 
$
91,837

 
$
66,160

 
$
25,677

 
39
 %
 
$
179,154

 
$
127,515

 
$
51,639

 
40
 %
Segment gross Margin %
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Service margin %
 
52.1
%
 
52.7
%
 
 
 
 
 
54.0
%
 
53.6
%
 
 
 
 
Gross margin ex-USF (Service, access and product margin) %
 
47.9
%
 
47.1
%
 
 
 
 
 
49.4
%
 
47.4
%
 
 
 
 
Segment gross margin %
 
45.9
%
 
44.8
%
 
 
 
 
 
47.2
%
 
44.8
%
 
 
 
 
(1)
Includes customer premise equipment, access, and shipping and handling.
(2)
Excludes depreciation and amortization of $7,978 and $4,978 for the three months ended June 30, 2019 and 2018, respectively and $16,192 and $9,951 for the six months ended June 30, 2019 and 2018.


38

 

Three Months Ended June 30, 2019 compared to Three Months Ended June 30, 2018
The following table describes the increase in business gross margin for the three months ended June 30, 2019 as compared to the three months ended June 30, 2018:
 
(in thousands)
Service gross margin excluding the impact of the acquisitions increased 16% primarily due to overall growth in our Business customer base of 10% as compared to the prior year quarter
$
10,813

Service gross margin also increased due to acquisitions of TokBox on August 1, 2018 and NewVoiceMedia on October 31, 2018, respectively
15,554

Access and product gross margin decreased due to higher costs providing access services to Business customers during the current quarter
(690
)
Increase in segment gross margin
$
25,677

Business service gross margin percentage decreased to 52.1% for the three months ended June 30, 2019 from 52.7% for the three months ended June 30, 2018. The decrease in business service gross margin percentage is a result of a greater proportion of lower margin services across our Business segment during the quarter ended June 30, 2019 as compared to the same period in the prior quarter. Our gross margin percentage may continue to be impacted by changes in the mix of service offerings provided to our customers across our Business segment.
Six Months Ended June 30, 2019 compared to Six Months Ended June 30, 2018
The following table describes the increase in business gross margin for the six months ended June 30, 2019 as compared to the six months ended June 30, 2018:
 
(in thousands)
Service gross margin excluding the impact of the acquisitions increased 17% primarily due to overall growth in our Business customer base of 10% as compared to the prior year quarter
$
22,580

Service gross margin also increased due to acquisitions of TokBox on August 1, 2018 and NewVoiceMedia on October 31, 2018, respectively
29,958

Access and product gross margin decreased due to higher costs providing access services to Business customers during the current quarter
(904
)
USF gross margin increased mainly due to payment during the first quarter of 2018 for USF fees not collected in 2017
5

Increase in segment gross margin
$
51,639

Business service gross margin percentage increased to 54.0% for the six months ended June 30, 2019 from 53.6% for the six months ended June 30, 2018. The increase in business service gross margin percentage is a result of the acquisition of NewVoiceMedia along with the sale of a greater proportion of higher margin services across our Business segment for the six months ended June 30, 2019 as compared to the same period in the prior quarter. Our gross margin percentage may continue to be impacted by changes in the mix of service offerings provided to our customers across our Business segment.

39

 

Consumer Gross Margin for the Three and Six Months Ended June 30, 2019 and 2018
 
 
Three Months Ended
 
Six Months Ended
 
 
June 30,
 
June 30,
(in thousands, except percentages)
 
2019
 
2018
 
Dollar
Change
 
Percent
Change
 
2019
 
2018
 
Dollar
Change
 
Percent
Change
Revenues
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Service revenues
 
$
87,244

 
$
100,467

 
$
(13,223
)
 
(13
)%
 
$
176,244

 
$
204,861

 
$
(28,617
)
 
(14
)%
Access and product revenues(1)
 
60

 
289

 
(229
)
 
(79
)%
 
128

 
380

 
(252
)
 
(66
)%
Service, access and product revenues
 
87,304

 
100,756

 
(13,452
)
 
(13
)%
 
176,372

 
205,241

 
(28,869
)
 
(14
)%
USF revenues
 
10,260

 
11,277

 
(1,017
)
 
(9
)%
 
21,136

 
23,697

 
(2,561
)
 
(11
)%
Total revenues
 
97,564

 
112,033

 
(14,469
)
 
(13
)%
 
197,508

 
228,938

 
(31,430
)
 
(14
)%
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Cost of revenues
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Service cost of revenues (2)
 
8,861

 
12,375

 
(3,514
)
 
(28
)%
 
18,119

 
26,389

 
(8,270
)
 
(31
)%
Access and product cost of revenues (1)
 
917

 
1,870

 
(953
)
 
(51
)%
 
1,914

 
3,664

 
(1,750
)
 
(48
)%
Service, access and product cost of revenues
 
9,778

 
14,245

 
(4,467
)
 
(31
)%
 
20,033

 
30,053

 
(10,020
)
 
(33
)%
USF cost of revenues
 
10,260

 
11,277

 
(1,017
)
 
(9
)%
 
21,136

 
23,723

 
(2,587
)
 
(11
)%
Total cost of revenues
 
20,038

 
25,522

 
(5,484
)
 
(21
)%
 
41,169

 
53,776

 
(12,607
)
 
(23
)%
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Segment gross margin
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Service margin
 
78,383

 
88,092

 
(9,709
)
 
(11
)%
 
158,125

 
178,472

 
(20,347
)
 
(11
)%
Gross margin ex-USF (Service, access and product margin)
 
77,526

 
86,511

 
(8,985
)
 
(10
)%
 
156,339

 
175,188

 
(18,849
)
 
(11
)%
Segment gross margin
 
$
77,526

 
$
86,511

 
$
(8,985
)
 
(10
)%
 
$
156,339

 
$
175,162

 
$
(18,823
)
 
(11
)%
Segment gross Margin %
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Service margin %
89.8
%
 
87.7
%
 
 
 
 
 
89.7
%
 
87.1
%
 
 
 
 
Gross margin ex-USF (Service, access and product margin) %
88.8
%
 
85.9
%
 
 
 
 
 
88.6
%
 
85.4
%
 
 
 
 
Segment gross margin %
79.5
%
 
77.2
%
 
 
 
 
 
79.2
%
 
76.5
%
 
 
 
 
(1)
Includes customer premise equipment and shipping and handling.
(2)
Excludes depreciation and amortization of $1,166 and $1,248 for the three months ended June 30, 2019 and 2018, respectively and $2,370 and $2,709 for the six months ended June 30, 2019 and 2018.


40

 

Three Months Ended June 30, 2019 compared to Three Months Ended June 30, 2018
The following table describes the decrease in consumer gross margin for the three months ended June 30, 2019 as compared to the three months ended June 30, 2018:
 
(in thousands)
Service gross margin decreased primarily due to a decrease in subscriber lines of 15% resulting in lower gross margin of $10,745 as we have reallocated resources focused on attracting Business customers. This was offset by a slight increase in average revenue per customer and lower overall costs incurred by the Consumer segment resulting in increased gross margin of $1,036
$
(9,709
)
Access and product gross margin increased 46% primarily due lower equipment costs associated with sales to customers during the current quarter
724

Decrease in segment gross margin
$
(8,985
)
Consumer service gross margin percentage increased to 89.8% for the three months ended June 30, 2019 from 87.7% for the three months ended June 30, 2018 due to lower international and domestic termination rates and the allocation of certain shared network costs to Business as that revenue becomes a greater proportion of the whole. The increase in Consumer service margin percentage is also driven by overall lower costs attributed to consumer services as the Company shifts resources towards attracting more profitable Business customers.
Six Months Ended June 30, 2019 compared to Six Months Ended June 30, 2018
The following table describes the decrease in consumer gross margin for the six months ended June 30, 2019 as compared to the six months ended June 30, 2018:
 
(in thousands)
Service gross margin decreased primarily due to a decrease in subscriber lines of 15% resulting in lower gross margin of $21,165 as we have reallocated resources focused on attracting Business customers. This was offset by a slight increase in average revenue per customer and lower overall costs incurred by the Consumer segment resulting in increased gross margin of $818
$
(20,347
)
Access and product gross margin increased 46% primarily due lower equipment costs associated with sales to customers during the current quarter
1,498

USF gross margin increased mainly due to payment during the first quarter of 2018 for USF fees not collected in 2017
26

Decrease in segment gross margin
$
(18,823
)
Consumer service gross margin percentage increased to 89.7% for the six months ended June 30, 2019 from 87.1% for the six months ended June 30, 2018 due to lower international and domestic termination rates and the allocation of certain shared network costs to Business as that revenue becomes a greater proportion of the whole. The increase in Consumer service margin percentage is also driven by overall lower costs attributed to consumer services as the Company shifts resources towards attracting more profitable Business customers.

41

 

Other Operating Expenses 

The following table presents our other operating costs during the three and six months ended June 30, 2019 and 2018, respectively:
 
 
Three Months Ended
 
Six Months Ended
 
 
June 30,
 
June 30,
(in thousands, except percentages)
 
2019
 
2018
 
Dollar
Change
 
Percent
Change
 
2019
 
2018
 
Dollar
Change
 
Percent
Change
Sales and marketing
 
$
95,362

 
$
77,685

 
$
17,677

 
23
%
 
$
190,885

 
$
154,821

 
$
36,064

 
23
%
Engineering and development
 
16,891

 
10,375

 
6,516

 
63
%
 
33,417

 
21,195

 
12,222

 
58
%
General and administrative
 
36,615

 
32,174

 
4,441

 
14
%
 
72,074

 
59,756

 
12,318

 
21
%
Depreciation and amortization
 
20,662

 
19,062

 
1,600

 
8
%
 
41,876

 
35,862

 
6,014

 
17
%
Total other operating expenses
 
$
169,530

 
$
139,296

 
$
30,234

 
22
%
 
$
338,252

 
$
271,634

 
$
66,618

 
25
%
Three Months Ended June 30, 2019 compared to Three Months Ended June 30, 2018
   
Total other operating expenses increased by $30,234 as compared to the three months ended June 30, 2018 due to the following:
Sales and marketing expense increased by $17,677, primarily due to additional costs from TokBox and NewVoiceMedia which were acquired in August 2018 and October 2018, respectively. Additionally, sales and marketing costs were impacted by increased spending in the current year related to media marketing initiatives and the attendance at certain conferences which were not attended in the previous year.
Engineering and development expense increased by $6,516, in connection with the Company's continued transformation focus on innovation especially in regards to developing further functionality related to its proprietary platform in order to support customers through the mid-market and enterprise sector.
General and administrative expense increased by $4,441, primarily due to higher personnel costs driven by the increase in headcount following the acquisition of TokBox and NewVoiceMedia.
Depreciation and amortization expense increased by $1,600 primarily due to the amortization of acquired intangible assets related to TokBox and NewVoiceMedia.

Six Months Ended June 30, 2019 compared to Six Months Ended June 30, 2018
   
Total other operating expenses increased by $66,618 as compared to the six months ended June 30, 2018 due to the following:
Sales and marketing expense increased by $36,064, primarily due to additional costs from TokBox and NewVoiceMedia which were acquired in August 2018 and October 2018, respectively. Additionally, sales and marketing costs were impacted by increased spending in the current year related to media marketing initiatives and the attendance at certain conferences which were not attended in the previous year.
Engineering and development expense increased by $12,222, in connection with the Company's continued transformation focus on innovation especially in regards to developing further functionality related to its proprietary platform in order to support customers through the mid-market and enterprise sector.
General and administrative expense increased by $12,318, primarily due to higher personnel costs driven by the increase in headcount following the acquisition of TokBox and NewVoiceMedia.
Depreciation and amortization expense increased by $6,014 primarily due to the amortization of acquired intangible assets related to TokBox and NewVoiceMedia.


42

 

Other Income (Expense)
 
(in thousands, except percentages)
 
Three Months Ended
 
Six Months Ended
 
 
June 30,
 
June 30,
 
 
2019
 
2018
 
Dollar
Change
 
Percent
Change
 
2019
 
2018
 
Dollar
Change
 
Percent
Change
Interest expense
 
$
(8,487
)
 
$
(3,097
)
 
$
5,390

 
174
 %
 
$
(16,063
)
 
$
(6,258
)
 
$
9,805

 
157
 %
Other income (expense), net
 
(147
)
 
337

 
(484
)
 
(144
)%
 
(563
)
 
84

 
(647
)
 
(770
)%
 
 
$
(8,634
)
 
$
(2,760
)
 
$
(5,874
)
 
 
 
$
(16,626
)
 
$
(6,174
)
 
$
(10,452
)
 
 
Three Months Ended June 30, 2019 compared to Three Months Ended June 30, 2018
Interest expense. The increase in interest expense of $5,390, or 174%, was mainly due to higher principal balances on our 2018 Credit Facility that we entered into in July 2018 along with rising rates during three months ended June 30, 2019, as well as interest expense associated with the convertible senior note issued in June 2019.
Six Months Ended June 30, 2019 compared to Six Months Ended June 30, 2018
Interest expense. The increase in interest expense of $9,805, or 157%, was mainly due to higher principal balances on our 2018 Credit Facility that we entered into in July 2018 along with rising rates during six months ended June 30, 2019., as well as interest expense associated with the convertible senior note issue in June 2019.
Income Taxes
(in thousands, except percentages)
Three Months Ended
 
Six Months Ended
 
June 30,
 
June 30,
 
2019
 
2018
 
Dollar
Change
 
Percent
Change
 
2019
 
2018
 
Dollar
Change
 
Percent
Change
Income tax benefit (expense)
$
13,325

 
$
(2,056
)
 
$
15,381

 
748
%
 
$
23,375

 
$
8,214

 
$
15,161

 
185
%
Effective tax rate
(151
)%
 
(19
)%
 
 
 
 
 
(121
)%
 
33
%
 
 
 
 
We recognize income tax equal to pre-tax income multiplied by our effective income tax rate. In addition, adjustments are recorded for discrete period items and changes to our state effective tax rate which can cause the rate to fluctuate from quarter to quarter.
Three Months Ended June 30, 2019 compared to Three Months Ended June 30, 2018
During the three months ended June 30, 2019, the income tax benefit includes a discrete tax benefit related to excess tax benefits on equity compensation along with permanent adjustments related to executive compensation deductibility and inclusion of income related to foreign disregarded entities.
During the three months ended June 30, 2018, we recognized an additional discrete period tax benefit related to excess tax benefits on equity compensation recognized during the quarter.
Six Months Ended June 30, 2019 compared to Six Months Ended June 30, 2018
During the six months ended June 30, 2019, the income tax benefit includes a discrete tax benefit of $6,153 related to excess tax benefits on equity compensation along with permanent adjustments related to executive compensation deductibility and the inclusion of income related to foreign disregarded entities.
During the six months ended June 30, 2018, we recognized a discrete period tax benefit of $17,316 related to excess tax benefits on equity compensation recognized in the first half of 2018.



43

 

Liquidity and Capital Resources

Overview
For the six months ended June 30, 2019, we had lower net cash from operations compared to the prior year quarter mainly due to lower net income. We expect to continue to balance efforts to grow our revenue while consistently achieving operating profitability. To grow our revenue, we continue to make investments in growth initiatives, marketing, application development, network quality and expansion, and customer care. Although we believe we will achieve consistent profitability in the future, we ultimately may not be successful and we may not achieve consistent profitability. We believe that cash flow from operations and cash on hand will fund our operations for at least the next twelve months.
The following table sets forth a summary of our cash flows for the periods indicated:
 
 
Six Months Ended
 
June 30,
(in thousands)
2019
 
2018
 
Dollar
Change
Net cash provided by operating activities
$
28,067

 
$
65,935

 
$
(37,868
)
Net cash used in investing activities
(22,453
)
 
(12,007
)
 
(10,446
)
Net cash provided by (used in) financing activities
8,025

 
(58,033
)
 
66,058

Effect of exchange rate changes on cash and cash equivalents
(1,101
)
 
(1,205
)
 
104


Operating Activities
Cash provided by operating activities decreased to $28,067 for the six months ended June 30, 2019 from $65,935 for the six months ended June 30, 2018, primarily due to a decrease in earnings as compared to the prior period as a result of acquisitions and a decrease in accounts payable of $22,689 due to the timing of payments, offset by an increase in amortization of intangible assets of $10,575 driven by acquired intangible assets associated with NewVoiceMedia in the second half of 2018.
Changes in working capital include changes in accounts receivable, inventory, prepaid and other assets, accounts payable, accrued and other liabilities, and deferred revenue and costs. Cash used for working capital requirements increased by $4,484 during the six months ended June 30, 2019 compared to the prior year period primarily due to the timing of payments.
Investing Activities
Cash used in investing activities for the six months ended June 30, 2019 of $22,453 was mainly attributable to the purchase of capital expenditures of $9,456 and development of software assets of $12,997.
Cash used in investing activities for the six months ended June 30, 2018 of $12,007 was mainly attributable to the purchase of capital expenditures of $7,787 and development of software assets of $4,220.

Financing Activities
Cash provided by financing activities for the six months ended June 30, 2019 of $8,025 was primarily attributable to $345,000 in proceeds received from the issuance of convertible senior notes, $134,000 in proceeds received from draws on the 2018 credit facility and $1,264 in proceeds received from the exercise of stock options, offset by $406,000 of repayments under the 2018 credit facility, $10,000 common stock repurchase as well as $28,325 payment for capped call transactions and costs in connection of the issuance of convertible senior notes, $19,023 in employee taxes paid on withholding shares and $8,891 related to payments for financing costs.
Cash used in financing activities for the six months ended June 30, 2018 of $58,033 was primarily attributable to $9,375 in 2016 term note principal payments, $35,000 in 2016 revolving credit facility principal payments, $95 in capital lease payments, and $28,618 in employee taxes paid on withholding shares, offset by $5,055 in proceeds received from the exercise of stock options and $10,000 in proceeds received from 2016 revolving credit facility.


44

 

Sources of Liquidity
The principal sources of liquidity are derived from available borrowings under our existing financing arrangements, existing cash on hand, and cash flows from operations. As described in Note 7, Long-Term Debt and Revolving Credit Facility, to the Consolidated Financial Statements, the Company's financing arrangements consist of its Convertible Senior Notes and the 2018 Credit Facility which is comprised of a $100,000 term note and a $500,000 revolving credit facility.

Available Borrowings Under the 2018 Credit Facility
We maintain significant availability under our lines of credit to meet our short-term liquidity requirements. As of June 30, 2019, amounts available under the 2018 Credit Facility totaled $252 million.
State and Local Sales Taxes
We have contingent liabilities for state and local sales taxes. As of June 30, 2019, we had a reserve of $3,747. If our ultimate liability exceeds this amount, it could affect our liquidity unfavorably. However, we do not believe it will significantly impair our liquidity.
Capital Expenditures
Our capital expenditures for the six months ended June 30, 2019 were $22,453, of which $12,997 was for software acquisition and development. The majority of these expenditures are comprised of investments in information technology and systems infrastructure, including an electronic data warehouse, online customer service, and customer management platforms. For 2019, we believe our capital and software expenditures will be approximately $45,000.

Off-Balance Sheet Arrangements
Obligations under Certain Guarantee Contracts
We enter guarantee arrangements in the normal course of business to facilitate transactions with third parties. These arrangements include financial and performance guarantees, stand-by letters of credit, debt guarantees and indemnifications. As of June 30, 2019 and December 31, 2018 we had stand-by letters of credit totaling $1,523 and $1,516, respectively.

Contractual Obligations and Commitments
Except as set forth below and in Note 10. Commitments and Contingencies included in Part 1, Item 1 of this Form 10-Q, there were no significant changes in our commitments under contractual obligations as disclosed in the Company's Annual Report on Form 10-K for the year ended December 31, 2018.
Contingencies
There has been and may be in the future substantial litigation in the areas in which we operate regarding alleged infringement of third-party patents and other intellectual property rights, commercial, employment and other matters. We record a provision for a liability when it is both probable that a liability has been incurred and the amount of the loss or range of loss can be reasonably estimated. Such legal proceedings are inherently unpredictable and subject to further uncertainties. Should any of these estimates and assumptions change it is possible that the resolution of the matters described in Note 10, Commitments and Contingencies included in Part 1, Item 1 of this Form 10-Q could have a material adverse effect on our consolidated financial position, cash flows or results of operations.
Critical Accounting Policies
Our consolidated statements and accompanying notes are prepared in accordance with U.S. GAAP. Our significant accounting policies are described in Note 2, Summary of Significant Accounting Policies to the consolidated financial statements included in our Annual Report on Form 10-K for the year ended December 31, 2018. The preparation of financial statements and related disclosures in compliance with GAAP requires management to make estimates and assumptions that affect the reported amount of assets, liabilities, revenues and expenses as well as the disclosure of contingent assets and liabilities. The application of these policies involves judgment regarding future events and these judgments could materially affect the financial statements and disclosures based on varying assumptions, which may be appropriate to use.

45

 

We identify our most critical accounting policies as those that are the most pervasive and important to the portrayal of our financial position and results of operations, and those that require the most difficult, subjective or complex judgments by management regarding estimates. Our critical accounting policies include revenue recognition, valuation of goodwill and intangible assets, income taxes and capitalized software. Effective January 1, 2019, the Company adopted ASC Topic 842. Refer to Note 2, Summary of Significant Accounting Policies for changes to our critical accounting policy with respect to recognition of leasing arrangements as a result of the adoption. As of June 30, 2019, our goodwill is attributable to our Business operating segment. We perform our annual test of goodwill on October 1st. Additionally, we will assess our goodwill for impairment between annual tests when specific circumstances dictate.

Item 3.
Quantitative and Qualitative Disclosures about Market Risk
We are exposed to financial market risks, including changes in currency exchange rates and interest rates.
Foreign Exchange Risk
We sell our products and services primarily in the United States, Canada, the European Union, and Asia. A portion of our sales denominated in Euros, the Canadian Dollar, and the British Pound Sterling, which are affected by changes in currency exchange rates. Our financial results could be affected by changes in foreign currency exchange rates, although foreign exchange risks have not been material to our financial position or results of operations to date. Volatility in the British Pound Sterling exchange rate is expected to continue in the short term as the United Kingdom negotiates its exit from the European Union which has been extended through October 31, 2019. If the United Kingdom and the European Union are unable to reach an agreement and the United Kingdom exits the European Union without an agreement in place, it will likely create further short-term uncertainty and currency volatility. In the longer term, any impact from the United Kingdom exiting the European Union on the Company's operations will depend, in part, on the outcome of tariff, trade, regulatory and other negotiations.
Interest Rate and Debt Risk
Our exposure to market risk for changes in interest rates primarily relates to our long-term debt. In order to hedge the variability of expected future cash interest payments related to our credit facilities we have entered into three interest rate swap agreements which were executed on July 14, 2017. The swaps have an aggregate notional amount of $150 million and are effective on July 31, 2017 through June 3, 2020. Under the swaps our interest rate is fixed at 4.7%. The interest rate swaps will be accounted for as cash flow hedges in accordance with ASC 815, Derivatives and Hedging.
As of June 30, 2019, if the interest rate on our variable rate debt changed by 1% on our 2018 revolving credit facility, our annual debt service payment would change by approximately $1,000.
As of June 30, 2019, we had $345.0 million outstanding on our 1.75% convertible senior notes due 2024.  The Notes have 1.75% percent fixed annual interest rates and, therefore, our economic interest rate exposure on our Notes is fixed. However, the values of the Notes are exposed to interest rate risk. Generally, the fair market value of our fixed interest rate Notes will increase as interest rates fall and decrease as interest rates rise. In addition, the fair values of the Notes are affected by our stock price.  The fair value of the Notes will generally increase as our common stock price increases and will generally decrease as our common stock price declines in value. Additionally, we carry the Notes at face value less unamortized discount on our balance sheet, and we present the fair value for required disclosure purposes only.

Item 4.
Controls and Procedures
Evaluation of Disclosure Controls and Procedures. Based on the evaluation of our disclosure controls and procedures (as defined in Securities Exchange Act of 1934 Rules 13a-15(e) and 15d-15(e)) required by Securities Exchange Act Rules 13a-15(b) or 15d-15(b), our Chief Executive Officer and our Chief Financial Officer have concluded that as of the end of the period covered by this report, our disclosure controls and procedures were effective.

Changes in Internal Controls. There were no changes in our internal control over financial reporting that occurred during our most recent fiscal quarter that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.



46

 

Part II—Other Information
 
Item 1.
Legal Proceedings
We are subject to a number of lawsuits, government investigations and claims arising out of the conduct of our business. See a discussion of our litigation matters in Note 10 of Notes to our Condensed Consolidated Financial Statements, which is incorporated herein by reference.

Item 1A.
Risk Factors

Other than the risk factors set forth below, there have been no material changes from the risk factors previously disclosed in Item 1A of our Annual Report on Form 10-K for the fiscal year ended December 31, 2018.

We may not have the ability to raise the funds necessary to settle conversions of the convertible senior notes due 2024 in cash or to repurchase the notes upon a fundamental change, and our future debt may contain limitations on our ability to pay cash upon conversion or repurchase of the notes.

Holders of our 1.75% convertible senior notes due 2024 (the “Convertible Senior Notes”) have the right to require us to repurchase their Convertible Senior Notes upon the occurrence of a fundamental change at a fundamental change repurchase price equal to 100% of the aggregate principal amount of the Convertible Senior Notes to be repurchased, plus accrued and unpaid interest, if any. In addition, upon conversion of the Convertible Senior Notes, unless we elect to deliver solely shares of our common stock to settle such conversion (other than paying cash in lieu of delivering any fractional share), we will be required to make cash payments in respect of the Convertible Senior Notes being converted. However, we may not have enough available cash or be able to obtain financing at the time we are required to make repurchases of Convertible Senior Notes surrendered therefor or Convertible Senior Notes being converted. In addition, our ability to repurchase the Convertible Senior Notes or to pay cash upon conversions of the Convertible Senior Notes may be limited by law, by regulatory authority or by agreements governing our future indebtedness. Our failure to repurchase Convertible Senior Notes at a time when the repurchase is required by the indenture setting forth the terms of the Convertible Senior Notes or to pay any cash payable on future conversions of the Convertible Senior Notes as required by the indenture would constitute a default under the indenture. A default under the indenture setting forth the terms of the Convertible Senior Notes or the occurrence of the fundamental change itself may lead to a default under our 2018 Credit Facility or other agreements governing our future indebtedness. If the repayment of the related indebtedness were to be accelerated after any applicable notice or grace periods, we may not have sufficient funds to repay the indebtedness and repurchase the Convertible Senior Notes or make cash payments upon conversions thereof. The increase in the conversion rate for Convertible Senior Notes converted in connection with a make-whole fundamental change or notice of redemption may not adequately compensate holders for any lost value of such holders’ Convertible Senior Notes as a result of such transaction.

If a make-whole fundamental change occurs prior to the maturity date or if we issue a notice of redemption with respect to the Convertible Senior Notes, under certain circumstances, we will increase the conversion rate by a number of additional shares of our common stock for Convertible Senior Notes converted in connection with such make-whole fundamental change or notice of redemption, as the case may be. The increase in the conversion rate will be determined based on the date on which the specified corporate transaction becomes effective, or the date of the notice of redemption, as the case may be and the price paid (or deemed to be paid) per share of our common stock in such transaction or with respect to such redemption, as the case may be. The increase in the conversion rate for Convertible Senior Notes converted in connection with a make-whole fundamental change or notice of redemption may not adequately compensate holders for any lost value of such holders’ Convertible Senior Notes as a result of such transaction or redemption. In addition, if the price per share of our common stock paid (or deemed paid) in the transaction is greater than $60.00 per share or less than $11.73 per share (in each case, subject to adjustment), no additional shares will be added to the conversion rate. Moreover, in no event will the conversion rate per $1,000 aggregate principal amount of Convertible Senior Notes as a result of this adjustment exceed 85.2514 shares of common stock, subject to adjustment in the same manner as the conversion rate.

Our obligation to increase the conversion rate for Convertible Senior Notes converted in connection with a make-whole fundamental change or notice of redemption could be considered a penalty, in which case the enforceability thereof would be subject to general principles of reasonableness and equitable remedies.


47

 

The conditional conversion feature of the Convertible Senior Notes, if triggered, may adversely affect our financial condition and operating results.

In the event the conditional conversion feature of the Convertible Senior Notes is triggered, holders of Convertible Senior Notes will be entitled to convert the Convertible Senior Notes at any time during specified periods at their option. If one or more holders elect to convert their Convertible Senior Notes, unless we elect to satisfy our conversion obligation by delivering solely shares of our common stock (other than paying cash in lieu of delivering any fractional share), we would be required to settle a portion or all of our conversion obligation through the payment of cash, which could adversely affect our liquidity. In addition, even if holders of Convertible Senior Notes do not elect to convert their Convertible Senior Notes, we could be required under applicable accounting rules to reclassify all or a portion of the outstanding principal of the Convertible Senior Notes as a current rather than long-term liability, which would result in a material reduction of our net working capital.

Convertible debt securities that may be settled in cash, such as the Convertible Senior Notes, could have a material effect on our reported financial results.

Under certain circumstances, convertible debt instruments (such as the Convertible Senior Notes) that may be settled entirely or partly in cash may be accounted for utilizing the treasury stock method, the effect of which is that the shares issuable upon conversion of such Convertible Senior Notes are not included in the calculation of diluted earnings per share except to the extent that the conversion value of such Convertible Senior Notes exceeds their principal amount. Under the treasury stock method, for diluted earnings per share purposes, the transaction is accounted for as if the number of shares of common stock that would be necessary to settle such excess, if we elected to settle such excess in shares, are issued. We cannot be sure that the accounting standards in the future will continue to permit the use of the treasury stock method. If we are unable or otherwise elect not to use the treasury stock method in accounting for the shares issuable upon conversion of the Convertible Senior Notes, then our diluted earnings per share could be adversely affected.

The capped call transactions entered into in connection with the pricing of the Convertible Senior Notes may affect the value of the Convertible Senior Notes and our common stock.

In connection with the pricing of the Convertible Senior Notes and subsequently in connection with the exercise of the initial purchasers’ exercise of their option to purchase additional Convertible Senior Notes, we entered into capped call transactions (the “Capped Calls”) with certain option counterparties. The Capped Calls are expected generally to reduce the potential dilution upon conversion of the Convertible Senior Notes and/or offset any cash payments we are required to make in excess of the aggregate principal amount of converted Convertible Senior Notes, as the case may be, with such reduction and/or offset subject to a cap.

In addition, the option counterparties or their respective affiliates may modify their hedge positions by entering into or unwinding various derivatives with respect to our common stock and/or purchasing or selling our common stock or other securities of ours in secondary market transactions following the pricing of the Convertible Senior Notes and prior to the maturity of the Convertible Senior Notes (and are likely to do so during any observation period related to a conversion of the Convertible Senior Notes). This activity could also cause or avoid an increase or a decrease in the market price of our common stock or the Convertible Senior Notes, which could affect holders’ ability to convert the Convertible Senior Notes and, to the extent the activity occurs during any observation period related to a conversion of Convertible Senior Notes, it could affect the number of shares and value of the consideration that holders will receive upon conversion of the Convertible Senior Notes.

In addition, if any such Capped Call fails to become effective, the option counterparty party thereto may unwind its hedge positions with respect to our common stock, which could adversely affect the value of our common stock and, if the Convertible Senior Notes have been issued, the value of the Convertible Senior Notes.




48

 

Item 2.
Unregistered Sales of Equity Securities and Use of Proceeds
The table below provides information with respect to repurchase of our common stock made during the three months ended June 30, 2019:
Issuer Purchases of Equity Securities
Period
 
Total Number of Shares (or Units) Purchased
 
Average Price Paid per Share
 
Total Number of Shares (or Units) Purchased as Part of Publicly Announced Plans or Programs
 
Maximum Number (or Approximate Dollar Value) of Shares (or Units) that May Yet Be Purchased Under the Plans or Programs
April 1 - April 30, 2019
 

 

 

 

May 1 - May 31, 2019
 

 

 

 
-
June 1 - June 30, 2019(1)
 
852,515

 
11.73(2)

 

 

 
 
852,515

 
 
 

 
 
(1) In connection with the offering of the Convertible Senior Notes, the Company purchased 852,515 shares of our common stock in a privately negotiated transaction.
(2) The price paid per share of $11.73 was equal to the closing price per share of our common stock on June 11, 2019, the date of the pricing and offering of the Convertible Senior Notes.

Item 3.
Defaults Upon Senior Securities
None.

Item 4.
Mine Safety Disclosures
Not applicable. 
Item 5.
Other Information
None.


49

 

Item 6.
Exhibits
 
See accompanying Exhibit Index for a list of the exhibits filed or furnished with this Quarterly Report on Form 10-Q.

EXHIBIT INDEX
 
 
 
4.1
 
4.2
 
10.1
 
10.2
 
10.3
 
10.4
 
10.5
 
 
 
 
31.1
 
 
 
 
31.2
 
 
 
 
32.1
 
 
 
 
101.INS
 
XBRL Instance Document - the instance document does not appear in the Interactive Data File because its XBRL tags are embedded within the Inline XBRL document
 
 
 
101.SCH
 
Inline XBRL Taxonomy Extension Schema Document
 
 
 
101.CAL
 
Inline XBRL Taxonomy Extension Calculation Linkbase Document
 
 
 
101.DEF
 
Inline XBRL Taxonomy Extension Definition Linkbase Document
 
 
 
101.LAB
 
Inline XBRL Taxonomy Extension Label Linkbase Document
 
 
 
101.PRE
 
Inline XBRL Taxonomy Extension Presentation Linkbase Document

* Filed herewith.




 







50

 

SIGNATURE
Pursuant to the requirements of the Securities Exchange Act of 1934, as amended, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.
 
 
 
 
VONAGE HOLDINGS CORP.
 
 
 
 
Dated:
August 6, 2019
 
By:
 
/s/ David T. Pearson
 
 
 
 
 
David T. Pearson
Chief Financial Officer
(Principal Financial Officer and Duly Authorized Officer)


51


VONAGE HOLDINGS CORP.
AMENDED AND RESTATED
2015 EQUITY INCENTIVE PLAN
1.Purpose.
The purpose of the Vonage Holdings Corp. Amended and Restated 2015 Equity Incentive Plan is to further align the interests of eligible participants with those of the Company’s stockholders by providing long-term incentive compensation opportunities tied to the performance of the Company and its Common Stock. The Plan is intended to advance the interests of the Company and increase stockholder value by attracting, retaining and motivating key personnel upon whose judgment, initiative and effort the successful conduct of the Company’s business is largely dependent. The Company adopted the Original Plan on April 2, 2015 and such Original Plan shall continue in effect and unchanged with respect to awards outstanding as of April 2, 2019. All Awards granted under the Plan on or following April 3, 2019 shall be covered by this Amended and Restated 2015 Equity Incentive Plan.
2.    Definitions. Wherever the following capitalized terms are used in the Plan and/or Award Agreement (as defined below), they shall have the meanings specified below:
Award” means an award of a Stock Option, Stock Appreciation Right, Restricted Stock Award, Restricted Stock Unit, Cash Performance Award or Stock Award granted under the Plan.
Award Agreement” means a notice or an agreement entered into between the Company and a Participant setting forth the terms and conditions of an Award granted to a Participant as provided in Section 15.2 hereof.
Beneficial Owner” shall have the meaning ascribed to such term in Rule 13d-3 under the Exchange Act.
Board” means the Board of Directors of the Company.
Cash Performance Award means an Award that is denominated by a cash amount to an Eligible Person under Section 10 hereof and payable based on or conditioned upon the attainment of pre-established business and/or individual performance goals over a specified performance period.
Cause” shall have the meaning set forth in Section 13.2 hereof.
Change of Control shall have the meaning set forth in Section 12.2 hereof.
Code” means the Internal Revenue Code of 1986, as amended.
Committee” means (i) the Compensation Committee of the Board, (ii) such other committee of the Board appointed by the Board to administer the Plan or (iii) the Board, as determined by the Board.
Common Stock” means the Company’s common stock, par value $0.001 per share.
Company” means Vonage Holdings Corp., a Delaware corporation or any successor thereto.
Date of Grant” means the date on which an Award under the Plan is granted by the Committee or such later date as the Committee may specify to be the effective date of an Award.
Disability” shall mean, unless otherwise defined in an individual Award Agreement, the Participant has been unable to perform the essential duties, responsibilities and functions of Participant’s position with the Company and its subsidiaries by reason of any medically determinable physical or mental impairment for 180 days in any one (1) year period and has qualified to receive long-term disability payments under the Company’s long-term disability policy, as may be in effect from time to time. Participant shall cooperate in all respects with the Company if a question arises as to whether he has become subject to a Disability (including, without limitation, submitting to reasonable examinations by one or more medical doctors and other health care specialists selected by the Company and authorizing such medical doctors and other health care specialists to discuss Participant’s condition with the Company). Notwithstanding the foregoing, in the event that a Participant is party to an employment, severance or similar agreement with the Company or any of its affiliates and such agreement contains a definition of “Disability,” the definition of “Disability” set forth above shall be deemed replaced and superseded, with respect to such Participant, by the definition of “Disability” used in such employment, severance or similar agreement.
Effective Date shall have the meaning set forth in Section 16.1 hereof.
Eligible Person” means any person who is an employee, Non-Employee Director, consultant or other personal service provider of the Company or any of its Subsidiaries.
Exchange Act” means the Securities Exchange Act of 1934, as amended.
Fair Market Value” means, with respect to a share of Common Stock as of a given date of determination hereunder, for purposes of determining the exercise price per share of a Stock Option and the base price of a Stock Appreciation Right, the closing price as reported on the New York Stock Exchange or other principal exchange on which the Common Stock is then listed on such date, or if the Common Stock was not traded on such date, then on the next preceding trading day that the Common Stock was traded on such exchange, as reported by such responsible reporting service as the Committee may select. For all other purposes, “Fair Market Value” shall be such value as determined by the Board in its discretion and, to the extent necessary, shall be determined in a manner consistent with Section 409A of the Code and the regulations thereunder.
Forfeiture Event” means: (i) the Participant has committed a deliberate and premeditated act against the interests of the Company including, without limitation: an act of fraud, embezzlement, misappropriation or breach of fiduciary duty against the Company, including, but not limited to, the offer, payment, solicitation or acceptance of any unlawful bribe or kickback with respect to the Company’s business; (ii) the Participant has been convicted by a court of competent jurisdiction of, or pleaded guilty or nolo contendere to, any felony or any crime involving moral turpitude; or (iii) the Participant has breached any of the material terms contained in any employment agreement, non-competition agreement, confidentiality agreement, restrictive covenants agreement or similar type of agreement to which such Participant is a party.
Good Reason” means, unless otherwise defined or provided in an individual Award Agreement, without the Participant’s consent, a (i) material diminution in the Participant’s authority, duties or responsibilities or (ii) material relocation by the Company following a Change of Control which shall mean the Company changes the Participant’s principal place of employment to a location more than fifty (50) miles distance from the location of the Participant’s principal place of employment and principal place of residence at the time of the Change of Control. Notwithstanding the foregoing, no event or condition described above shall constitute Good Reason unless (a) the Participant gives the Company written notice of the Participant’s intention to terminate employment for Good Reason and the grounds for such termination, (b) such notice is provided within sixty (60) days after the occurrence of the event giving rise to the Good Reason termination, and (c) the grounds for termination are not corrected by the Company within thirty (30) days after its receipt of such notice. If the Company does not correct the event or condition constituting Good Reason that is described in such notice of termination during the thirty- (30) day cure period following such notice of termination, the Participant’s termination of employment for Good Reason must become effective within thirty (30) days after the end of the cure period.
Incentive Stock Option” means a Stock Option granted under Section 6 hereof that is intended to meet the requirements of Section 422 of the Code and the regulations thereunder.
Non-Employee Director” means a member of the Board who is not an employee of the Company or any of its Subsidiaries.
Nonqualified Stock Option” means a Stock Option granted under Section 6 hereof that is not an Incentive Stock Option.
Original Plan” means the Vonage Holdings Corp. 2015 Equity Incentive Plan as as approved on April 2, 2015.
Participant” means any Eligible Person who holds an outstanding Award under the Plan.
Performance Stock Unit” means a Restricted Stock Unit designated as a Performance Stock Unit under Section 9.1 hereof, to be paid or distributed based on or conditioned upon the attainment of pre-established business and/or individual Performance Goals over a specified performance period.
Person” shall have the meaning ascribed to such term in Section 3(a)(9) of the Exchange Act and used in Sections 13(d) and 14(d) thereof, including a “group” as defined in Section 13(d) thereof.
Plan” means the Vonage Holdings Corp. Amended and Restated 2015 Equity Incentive Plan as set forth herein, effective and as may be amended from time to time as provided herein.
Restricted Stock Award” means a grant of shares of Common Stock to an Eligible Person under Section 8 hereof that are issued subject to such vesting and transfer restrictions as the Committee shall determine, and such other conditions, as are set forth in the Plan and the applicable Award Agreement.
Restricted Stock Unit” means a contractual right granted to an Eligible Person under Section 9 hereof representing notional unit interests equal in value to a share of Common Stock to be paid or distributed at such times, and subject to such conditions, as set forth in the Plan and the applicable Award Agreement.
“Securities Act” means the Securities Act of 1933, as amended, and the rules and regulations promulgated thereunder, as the same may be amended from time to time.
Service” means a Participant’s employment with the Company or any Subsidiary or a Participant’s service as a Non-Employee Director, consultant or other service provider with the Company or any Subsidiary, as applicable.
Stock Appreciation Right” means a contractual right granted to an Eligible Person under Section 7 hereof entitling such Eligible Person to receive a payment, representing the excess of the Fair Market Value of a share of Common Stock over the base price per share of the right, at such time, and subject to such conditions, as are set forth in the Plan and the applicable Award Agreement.
Stock Award” means a grant of shares of Common Stock to an Eligible Person under Section 11 hereof.
Stock Option” means a contractual right granted to an Eligible Person under Section 6 hereof to purchase shares of Common Stock at such time and price, and subject to such conditions, as are set forth in the Plan and the applicable Award Agreement.
Subsidiary means an entity (whether or not a corporation) that is wholly or majority owned or controlled, directly or indirectly, by the Company or any other affiliate of the Company that is so designated, from time to time, by the Committee, during the period of such affiliated status; provided, however, that with respect to Incentive Stock Options, the term “Subsidiary” shall include only an entity that qualifies under Section 424(f) of the Code as a “subsidiary corporation” with respect to the Company.
3.    Administration.
3.1    Committee Members. The Plan shall be administered by a Committee comprised of no fewer than two members of the Board who are appointed by the Board to administer the Plan. To the extent deemed necessary by the Board, each Committee member shall satisfy the requirements for (i) an “independent director” under rules adopted by the New York Stock Exchange or other principal exchange on which the Common Stock is then listed and (ii) a “nonemployee director” for purposes of Rule 16b-3 under the Exchange Act. Notwithstanding the foregoing, the mere fact that a Committee member shall fail to qualify under any of the foregoing requirements shall not invalidate any Award made by the Committee which Award is otherwise validly made under the Plan. Neither the Company nor any member of the Committee shall be liable for any action or determination made in good faith by the Committee with respect to the Plan or any Award thereunder.
3.2    Committee Authority. The Committee shall have all powers and discretion necessary or appropriate to administer the Plan and to control its operation, including, but not limited to, the power to (i) determine the Eligible Persons to whom Awards shall be granted under the Plan, (ii) prescribe the restrictions, terms and conditions of all Awards, (iii) interpret the Plan and terms of the Awards, (iv) adopt rules for the administration, interpretation and application of the Plan as are consistent therewith, and interpret, amend or revoke any such rules, (v) make all determinations with respect to a Participant’s Service and the termination of such Service for purposes of any Award, (vi) correct any defect(s) or omission(s) or reconcile any ambiguity(ies) or inconsistency(ies) in the Plan or any Award thereunder, (vii) make all determinations it deems advisable for the administration of the Plan, (viii) decide all disputes arising in connection with the Plan and to otherwise supervise the administration of the Plan, (ix) subject to the terms of the Plan, amend the terms of an Award in any manner that is not inconsistent with the Plan, (x) accelerate the vesting or, to the extent applicable, exercisability of any Award at any time (including, but not limited to, upon a Change of Control or upon termination of Service under certain circumstances, as set forth in the Award Agreement or otherwise), and (xi) adopt such procedures and subplans as are necessary or appropriate to permit participation in the Plan by Eligible Persons who are foreign nationals or employed outside of the United States. The Committee’s determinations under the Plan need not be uniform and may be made by the Committee selectively among Participants and Eligible Persons, whether or not such persons are similarly situated. The Committee shall, in its discretion, consider such factors as it deems relevant in making its interpretations, determinations and actions under the Plan including, without limitation, the recommendations or advice of any officer or employee of the Company or such attorneys, consultants, accountants or other advisors as it may select. All interpretations, determinations, and actions by the Committee shall be final, conclusive, and binding upon all parties.
3.3    Delegation of Authority. The Committee shall have the right, from time to time, to delegate in writing to one or more officers of the Company the authority of the Committee to grant and determine the terms and conditions of Awards granted under the Plan, subject to the requirements of Section 157(c) of the Delaware General Corporation Law (or any successor provision) or such other limitations as the Committee shall determine. In no event shall any such delegation of authority be permitted with respect to Awards granted to any member of the Board or to any Eligible Person who is subject to Rule 16b-3 under the Exchange Act. The Committee shall also be permitted to delegate, to any appropriate officer or employee of the Company, responsibility for performing certain ministerial functions under the Plan. In the event that the Committee’s authority is delegated to officers or employees in accordance with the foregoing, all provisions of the Plan relating to the Committee shall be interpreted in a manner consistent with the foregoing by treating any such reference as a reference to such officer or employee for such purpose. Any action undertaken in accordance with the Committee’s delegation of authority hereunder shall have the same force and effect as if such action was undertaken directly by the Committee and shall be deemed for all purposes of the Plan to have been taken by the Committee.
4.    Shares Subject to the Plan.
4.1    Number of Shares Reserved.  Subject to adjustment as provided in Section 4.5 hereof, the total number of Shares of Common Stock that are reserved for issuance under the Plan (the “Share Reserve”) shall equal the sum of (i) 37,000,000 shares of Common Stock, plus (ii) to the extent that, on or after the Effective Date, an award under the Vonage Holdings Corp. 2006 Incentive Plan, as amended (such plan, the “2006 Plan” and such award, a “2006 Plan Award”) is canceled, expired, forfeited, surrendered, settled by delivery of fewer shares of Common Stock than the number underlying such award or otherwise terminated without delivery of the shares of Common Stock or payment of consideration to a participant under the 2006 Plan, the number of shares of Common Stock retained by or returned to the Company. Each share of Common Stock subject to an Award shall reduce the Share Reserve by one share; provided, however, that Awards that are required to be paid in cash pursuant to their terms shall not reduce the Share Reserve. Any shares of Common Stock delivered under the Plan shall consist of authorized and unissued shares or treasury shares. The additional Shares of Common Stock added to the Share Reserve in excess of the Share Reserve that was reserved under the Original Plan shall not be used with respect to Awards granted under the Original Plan.
4.2    Share Replenishment. To the extent that an Award granted under this Plan or a 2006 Plan Award is canceled, expired, forfeited, surrendered, settled by delivery of fewer shares of Common Stock than the number underlying the Award or 2006 Plan Award, as applicable, or otherwise terminated without delivery of the shares of Common Stock or payment of consideration to the Participant under the Plan or participant under the 2006 Plan, the shares of Common Stock retained by or returned to the Company will (i) not be deemed to have been delivered under the Plan or 2006 Plan, as applicable, (ii) be available for future Awards under the Plan, and (iii) increase the Share Reserve by one share for each share that is retained by or returned to the Company. Notwithstanding the foregoing, shares of Common Stock that are (a) withheld from an Award or 2006 Plan Award, as applicable, in payment of the exercise or purchase price or taxes relating to such an Award or 2006 Plan Award or (b) not issued or delivered as a result of the net settlement of an outstanding Stock Option or Stock Appreciation Right under the Plan or 2006 Plan, as applicable, shall be deemed to constitute delivered shares of Common Stock and will not be available for future Awards under the Plan.
4.3    Awards Granted to Eligible Persons Other Than Non-Employee Directors. The maximum number of shares of Common Stock that may be subject to (i) Stock Options, (ii) Stock Appreciation Rights, (iii) Restricted Stock Awards, (iv) Restricted Stock Units or (v) Stock Awards, that are granted to any Eligible Person other than a Non-Employee Director during any calendar year shall be limited to 10,000,000 shares of Common Stock for each such Award type individually (subject to adjustment as provided in Section 4.5 hereof).
4.4    Awards Granted to Non-Employee Directors. The maximum number of shares of Common Stock that may be subject to Stock Options, Stock Appreciation Rights, Restricted Stock Awards, Restricted Stock Units and Stock Awards granted to any Non-Employee Director during any calendar year shall be limited to 10,000,000 shares of Common Stock for all such Award types in the aggregate (subject to adjustment as provided in Section 4.5 hereof); provided, however, that the aggregate grant date fair value of all Awards granted to any Non-Employee Director together with any amounts paid to such Non-Employee Director by the Company during any twelve month period shall not exceed $700,000.
4.5    Adjustments. If there shall occur any change with respect to the outstanding shares of Common Stock by reason of any recapitalization, reclassification, stock dividend, extraordinary dividend, stock split, reverse stock split or other distribution with respect to the shares of Common Stock or any merger, reorganization, consolidation, combination, spin-off, stock purchase or other similar corporate change or any other change affecting the Common Stock (other than regular cash dividends to stockholders of the Company), the Committee shall, in the manner and to the extent it considers appropriate and equitable to the Participants and consistent with the terms of the Plan, cause an adjustment to be made to (i) the maximum number and kind of shares of Common Stock provided in Sections 4.1, 4.3 and 4.4 hereof (including the maximum number of shares of Common Stock that may become payable to a Participant provided in Sections 4.3 and 4.4 hereof), (ii) the number and kind of shares of Common Stock, units or other rights subject to then outstanding Awards, (iii) the exercise or base price for each share or unit or other right subject to then outstanding Awards, (iv) other value determinations applicable to the Plan and/or outstanding Awards, and (v) any other terms of an Award that are affected by the event. Notwithstanding the foregoing, (a) any such adjustments shall, to the extent necessary, be made in a manner consistent with the requirements of Section 409A of the Code and (b) in the case of Incentive Stock Options, any such adjustments shall, to the extent practicable, be made in a manner consistent with the requirements of Section 424(a) of the Code.
5.    Eligibility and Awards.
5.1    Designation of Participants. Any Eligible Person may be selected by the Committee to receive an Award and become a Participant. The Committee has the authority, in its discretion, to determine and designate from time to time those Eligible Persons who are to be granted Awards, the types of Awards to be granted, the number of shares of Common Stock or units subject to Awards to be granted and the terms and conditions of such Awards consistent with the terms of the Plan. In selecting Eligible Persons to be Participants, and in determining the type and amount of Awards to be granted under the Plan, the Committee shall consider any and all factors that it deems relevant or appropriate. Designation of a Participant in any year shall not require the Committee to designate such person to receive an Award in any other year or, once designated, to receive the same type or amount of Award as granted to such Participant in any other year.
5.2    Determination of Awards; Minimum Vesting Period. The Committee shall determine the terms and conditions of all Awards granted to Participants in accordance with its authority under Section 3.2 hereof. An Award may consist of one type of right or benefit hereunder or of two or more such rights or benefits granted in tandem. No portion of any Award, other than Cash Performance Awards and Awards that have vested in whole or in part upon a Change of Control, a termination of a Participant’s Service as a result of death or Disability, a termination of a Participant’s Service by the Company without Cause and/or a termination of a Participant’s Service by the Participant for Good Reason, shall vest prior to one (1) year after the date of grant, provided, however, that such vesting restrictions shall not be applicable to Awards not in excess of ten percent (10%) of the Share Reserve under Section 4.1. Awards that vest based on the attainment of performance goal(s) shall have a minimum vesting period of one (1) year.
5.3    Award Agreements. Each Award granted to an Eligible Person shall be represented by an Award Agreement. The terms of all Awards under the Plan, as determined by the Committee, will be set forth in each individual Award Agreements as described in Section 15.2 hereof.
6.    Stock Options.
6.1    Grant of Stock Options. A Stock Option may be granted to any Eligible Person selected by the Committee, except that an Incentive Stock Option may only be granted to an Eligible Person satisfying the conditions of Section 6.7(a) hereof. Each Stock Option shall be designated on the Date of Grant, in the discretion of the Committee, as an Incentive Stock Option or as a Nonqualified Stock Option. All Stock Options granted under the Plan are intended to comply with or be exempt from the requirements of Section 409A of the Code.
6.2    Exercise Price. The exercise price per share of a Stock Option shall not be less than one hundred percent (100%) of the Fair Market Value of a share of Common Stock on the Date of Grant. The Committee may in its discretion specify an exercise price per share that is higher than the Fair Market Value of a share of Common Stock on the Date of Grant.
6.3    Vesting of Stock Options. The Committee shall, in its discretion, prescribe the time or times at which or the conditions upon which, a Stock Option or portion thereof shall become vested and/or exercisable. The requirements for vesting and exercisability of a Stock Option may be based on the continued Service of the Participant with the Company or a Subsidiary for a specified time period (or periods), on the attainment of a specified performance goal(s) or on such other terms and conditions as approved by the Committee in its discretion. If the vesting requirements of a Stock Option are not satisfied, the Award shall be forfeited.
6.4    Term of Stock Options. The Committee shall in its discretion prescribe in an Award Agreement the period during which a vested Stock Option may be exercised; provided, however, that the maximum term of a Stock Option shall be ten (10) years from the Date of Grant. The Committee may provide that a Stock Option will cease to be exercisable upon or at the end of a specified time period following a termination of Service for any reason as set forth in the Award Agreement or otherwise. A Stock Option may be earlier terminated as specified by the Committee and set forth in an Award Agreement upon or following the termination of a Participant’s Service with the Company or any Subsidiary, including by reason of voluntary resignation, death, Disability, termination for Cause or any other reason. Subject to Section 409A of the Code and the provisions of this Section 6, the Committee may extend at any time the period in which a Stock Option may be exercised.
6.5    Stock Option Exercise; Tax Withholding. Subject to such terms and conditions as specified in an Award Agreement, a Stock Option may be exercised in whole or in part at any time during the term thereof by notice in the form required by the Company, together with payment of the aggregate exercise price and applicable withholding tax. Payment of the exercise price may be made: (i) in cash or by cash equivalent acceptable to the Committee, or, (ii) to the extent permitted by the Committee in its sole discretion in an Award Agreement or otherwise (A) in shares of Common Stock valued at the Fair Market Value of such shares on the date of exercise, (B) through an open-market, broker-assisted sales transaction pursuant to which the Company is promptly delivered the amount of proceeds necessary to satisfy the exercise price, (C) by reducing the number of shares of Common Stock otherwise deliverable upon the exercise of the Stock Option by the number of shares of Common Stock having a Fair Market Value on the date of exercise equal to the exercise price, (D) by a combination of the methods described above or (E) by such other method as may be approved by the Committee and set forth in the Award Agreement. In addition to and at the time of payment of the exercise price, the Participant shall pay to the Company the full amount of any and all applicable income tax, employment tax and other amounts required to be withheld in connection with such exercise, payable under such of the methods described above for the payment of the exercise price as may be approved by the Committee and set forth in the Award Agreement.
6.6    Limited Transferability of Nonqualified Stock Options. All Stock Options shall be nontransferable except (i) upon the Participant's death, in accordance with Section 15.3 hereof or (ii) in the case of Nonqualified Stock Options only, for the transfer of all or part of the Stock Option to a Participant’s “family member” (as defined for purposes of the Form S-8 registration statement under the Securities Act), or as otherwise permitted by the Committee, in each case as may be approved by the Committee in its discretion at the time of proposed transfer. The transfer of a Nonqualified Stock Option may be subject to such terms and conditions as the Committee may in its discretion impose from time to time. Subsequent transfers of a Nonqualified Stock Option shall be prohibited other than in accordance with Section 15.3 hereof.
6.7    Additional Rules for Incentive Stock Options.
(a)    Eligibility. An Incentive Stock Option may only be granted to an Eligible Person who is considered an employee for purposes of Treasury Regulation Section 1.421-1(h) with respect to the Company or any Subsidiary that qualifies as a “subsidiary corporation” with respect to the Company for purposes of Section 424(f) of the Code.
(b)    Annual Limits. No Incentive Stock Option shall be granted to a Participant as a result of which the aggregate Fair Market Value (determined as of the Date of Grant) of the Common Stock with respect to which incentive stock options under Section 422 of the Code are exercisable for the first time in any calendar year under the Plan and any other stock option plans of the Company or any Subsidiary or parent corporation, would exceed $100,000, determined in accordance with Section 422(d) of the Code. This limitation shall be applied by taking Stock Options into account in the order in which granted.
(c)    Additional Limitations. In the case of any Incentive Stock Option granted to an Eligible Person who owns, either directly or indirectly (taking into account the attribution rules contained in Section 424(d) of the Code), stock possessing more than ten percent (10%) of the total combined voting power of all classes of stock of the Company or any Subsidiary, the exercise price shall not be less than one hundred ten percent (110%) of the Fair Market Value of a share of Common Stock on the Date of Grant and the maximum term shall be five (5) years.
(d)    Termination of Employment. An Award of an Incentive Stock Option may provide that such Stock Option may be exercised not later than (i) three (3) months following termination of employment of the Participant with the Company and all Subsidiaries (other than as set forth in clause (ii) of this Section 6.7(d)) or (ii) one year following termination of employment of the Participant with the Company and all Subsidiaries due to death or permanent and total disability within the meaning of Section 22(e)(3) of the Code, in each case as and to the extent determined by the Committee to comply with the requirements of Section 422 of the Code.
(e)    Other Terms and Conditions; Nontransferability. Any Incentive Stock Option granted hereunder shall contain such additional terms and conditions, not inconsistent with the terms of the Plan, as are deemed necessary or desirable by the Committee, which terms, together with the terms of the Plan, shall be intended and interpreted to cause such Incentive Stock Option to qualify as an “incentive stock option” under Section 422 of the Code. A Stock Option that is granted as an Incentive Stock Option shall, to the extent it fails to qualify as an “incentive stock option” under the Code, be treated as a Nonqualified Stock Option. An Incentive Stock Option shall by its terms be nontransferable other than by will or by the laws of descent and distribution, and shall be exercisable during the lifetime of a Participant only by such Participant.
(f)    Disqualifying Dispositions. If shares of Common Stock acquired by exercise of an Incentive Stock Option are disposed of within two years following the Date of Grant or one year following the transfer of such shares to the Participant upon exercise, the Participant shall, promptly following such disposition, notify the Company in writing of the date and terms of such disposition and provide such other information regarding the disposition as the Company may reasonably require.
6.8    Repricing Prohibited. Subject to the anti-dilution adjustment provisions contained in Section 4.5 hereof, without the prior approval of the Company’s stockholders, neither the Committee nor the Board shall cancel a Stock Option when the exercise price per share exceeds the Fair Market Value of one share of Common Stock in exchange for cash or another Award (other than in connection with a Change of Control) or cause the cancellation, substitution or amendment of a Stock Option that would have the effect of reducing the exercise price of such a Stock Option previously granted under the Plan or otherwise approve any modification to such a Stock Option, that would be treated as a “repricing” under the then applicable rules, regulations or listing requirements adopted by the New York Stock Exchange or other principal exchange on which the Common Stock is then listed.
6.9    Dividend Equivalent Rights. Dividends shall not be paid with respect to Stock Options. Dividend equivalent rights shall be granted with respect to the shares of Common Stock subject to Stock Options to the extent permitted by the Committee and set forth in the Award Agreement.
7.    Stock Appreciation Rights.
7.1    Grant of Stock Appreciation Rights. Stock Appreciation Rights may be granted to any Eligible Person selected by the Committee. Stock Appreciation Rights may be granted on a basis that allows for the exercise of the right by the Participant or that provides for the automatic payment of the right upon a specified date or event. Stock Appreciation Rights shall be non-transferable, except as provided in Section 15.3 hereof. All Stock Appreciation Rights granted under the Plan are intended to comply with or otherwise be exempt from the requirements of Section 409A of the Code.
7.2    Stand-Alone and Tandem Stock Appreciation Rights. A Stock Appreciation Right may be granted without any related Stock Option, or may be granted in tandem with a Stock Option, either on the Date of Grant or at any time thereafter during the term of the Stock Option. The Committee shall in its discretion provide in an Award Agreement the time or times at which or the conditions upon which, a Stock Appreciation Right or portion thereof shall become vested and/or exercisable. The requirements for vesting and exercisability of a Stock Appreciation Right may be based on the continued Service of a Participant with the Company or a Subsidiary for a specified time period (or periods), on the attainment of a specified performance goal(s) or on such other terms and conditions as approved by the Committee in its discretion. If the vesting requirements of a Stock Appreciation Right are not satisfied, the Award shall be forfeited. A Stock Appreciation Right will be exercisable or payable at such time or times as determined by the Committee; provided, however, that the maximum term of a Stock Appreciation Right shall be ten (10) years from the Date of Grant. The Committee may provide that a Stock Appreciation Right will cease to be exercisable upon or at the end of a period following a termination of Service for any reason. The base price of a Stock Appreciation Right granted without any related Stock Option shall be determined by the Committee in its discretion; provided, however, that the base price per share of any such stand-alone Stock Appreciation Right shall not be less than one hundred percent (100%) of the Fair Market Value of a share of Common Stock on the Date of Grant.
7.3    Payment of Stock Appreciation Rights. A Stock Appreciation Right will entitle the holder, upon exercise or other payment of the Stock Appreciation Right, as applicable, to receive an amount determined by multiplying: (i) the excess of the Fair Market Value of a share of Common Stock on the date of exercise or payment of the Stock Appreciation Right over the base price of such Stock Appreciation Right, by (ii) the number of shares as to which such Stock Appreciation Right is exercised or paid. Payment of the amount determined under the foregoing may be made, as approved by the Committee and set forth in the Award Agreement, in shares of Common Stock valued at their Fair Market Value on the date of exercise or payment, in cash or in a combination of shares of Common Stock and cash, subject to applicable tax withholding requirements.
7.4    Repricing Prohibited. Subject to the anti-dilution adjustment provisions contained in Section 4.5 hereof, without the prior approval of the Company’s stockholders, neither the Committee nor the Board shall cancel a Stock Appreciation Right when the base price per share exceeds the Fair Market Value of one share of Common Stock in exchange for cash or another Award (other than in connection with a Change of Control) or cause the cancellation, substitution or amendment of a Stock Appreciation Right that would have the effect of reducing the base price of such a Stock Appreciation Right previously granted under the Plan or otherwise approve any modification to such Stock Appreciation Right that would be treated as a “repricing” under the then applicable rules, regulations or listing requirements adopted by the New York Stock Exchange or other principal exchange on which the Common Stock is then listed.
7.5    Dividend Equivalent Rights. Dividends shall not be paid with respect to Stock Appreciation Rights. Dividend equivalent rights shall be granted with respect to the shares of Common Stock subject to Stock Appreciation Rights to the extent permitted by the Committee and set forth in the Award Agreement.
8.    Restricted Stock Awards.
8.1    Grant of Restricted Stock Awards. A Restricted Stock Award may be granted to any Eligible Person selected by the Committee. The Committee may require the payment by the Participant of a specified purchase price in connection with any Restricted Stock Award.
8.2    Vesting Requirements. The restrictions imposed on shares granted under a Restricted Stock Award shall lapse in accordance with the vesting requirements specified by the Committee in the Award Agreement. The requirements for vesting of a Restricted Stock Award may be based on the continued Service of the Participant with the Company or a Subsidiary for a specified time period (or periods), on the attainment of a specified performance goal(s) and/or on such other terms and conditions as approved by the Committee in its discretion. If the vesting requirements of a Restricted Stock Award shall not be satisfied or, if applicable, the performance goal(s) with respect to such Restricted Stock Award are not attained, the Award shall be forfeited and the shares of Common Stock subject to the Award shall be returned to the Company.
8.3    Transfer Restrictions. Shares granted under any Restricted Stock Award may not be transferred, assigned or subject to any encumbrance, pledge or charge until all applicable restrictions are removed or have expired, except as provided in Section 15.3 hereof. Failure to satisfy any applicable restrictions shall result in the subject shares of the Restricted Stock Award being forfeited and returned to the Company. The Committee may require in an Award Agreement that certificates (if any) representing the shares granted under a Restricted Stock Award bear a legend making appropriate reference to the restrictions imposed, and that certificates (if any) representing the shares granted or sold under a Restricted Stock Award will remain in the physical custody of an escrow holder until all restrictions are removed or have expired.
8.4    Rights as Stockholder. Subject to the foregoing provisions of this Section 8 and the applicable Award Agreement, the Participant shall have all rights of a stockholder with respect to the shares granted to the Participant under a Restricted Stock Award, including the right to vote the shares and receive all dividends and other distributions paid or made with respect thereto, unless the Committee determines otherwise at the time the Restricted Stock Award is granted. The Committee may provide in an Award Agreement for the payment of dividends and distributions to the Participant at such times as paid to stockholders generally, at the times of vesting or other payment of the Restricted Stock Award or otherwise.
8.5    Section 83(b) Election. If a Participant makes an election pursuant to Section 83(b) of the Code with respect to a Restricted Stock Award, the Participant shall file, within thirty (30) days following the Date of Grant, a copy of such election with the Company and with the Internal Revenue Service, in accordance with the regulations under Section 83 of the Code. The Committee may provide in an Award Agreement that the Restricted Stock Award is conditioned upon the Participant’s making or refraining from making an election with respect to the Award under Section 83(b) of the Code.
9.    Restricted Stock Units.
9.1    Grant of Restricted Stock Units. A Restricted Stock Unit may be granted to any Eligible Person selected by the Committee. The value of each Restricted Stock Unit is equal to the Fair Market Value of a share of Common Stock on the applicable date or time period of determination, as specified by the Committee. Restricted Stock Units shall be subject to such restrictions and conditions as the Committee shall determine. In addition, a Restricted Stock Unit may be designated as a “Performance Stock Unit”, the vesting requirements of which may be based, in whole or in part, on the attainment of pre-established business and/or individual performance goal(s) over a specified performance period, or otherwise, as approved by the Committee in its discretion. Restricted Stock Units shall be non-transferable, except as provided in Section 15.3 hereof.
9.2    Vesting of Restricted Stock Units. On the Date of Grant, the Committee shall, in its discretion, determine any vesting requirements with respect to Restricted Stock Units, which shall be set forth in the Award Agreement. The requirements for vesting of a Restricted Stock Unit may be based on the continued Service of the Participant with the Company or a Subsidiary for a specified time period (or periods) and/or on such other terms and conditions as approved by the Committee (including performance goal(s)) and/or on such other terms and conditions as approved by the Committee in its discretion. If the vesting requirements of a Restricted Stock Unit Award are not satisfied, the Award shall be forfeited.
9.3    Payment of Restricted Stock Units. Restricted Stock Units shall become payable to a Participant at the time or times determined by the Committee and set forth in the Award Agreement, which may be upon or following the vesting of the Award. Payment of a Restricted Stock Unit may be made, as approved by the Committee and set forth in the Award Agreement, in cash or in shares of Common Stock or in a combination thereof, subject to applicable tax withholding requirements. Any cash payment of a Restricted Stock Unit shall be made based upon the Fair Market Value of a share of Common Stock, determined on such date or over such time period as determined by the Committee.
9.4    Dividend Equivalent Rights. Restricted Stock Units may be granted together with a dividend equivalent right with respect to the shares of Common Stock subject to the Award, which may be accumulated and may be deemed reinvested in additional Restricted Stock Units or may be accumulated in cash, as determined by the Committee in its discretion. Any payments made pursuant to dividend equivalent rights will be paid at such times as determined by the Committee in its discretion (including without limitation at the times paid to stockholders generally or at the times of vesting or payment of the Restricted Stock Unit). Dividend equivalent rights may be subject to forfeiture under the same conditions as apply to the underlying Restricted Stock Units.
9.5    No Rights as Stockholder. The Participant shall not have any rights as a stockholder with respect to the shares subject to a Restricted Stock Unit until such time as shares of Common Stock are delivered to the Participant pursuant to the terms of the Award Agreement.
10.    Performance Awards.
10.1    Grant of Cash Performance Awards. A Cash Performance Award may be granted to any Eligible Person selected by the Committee. Payment amounts may be based on the attainment of specified levels of attainment with respect to the performance goals, including, if applicable, specified threshold, target and maximum performance levels, and performance falling between such levels. The requirements for payment may be also based upon the continued Service of the Participant with the Company or a Subsidiary during the respective performance period and on such other conditions as determined by the Committee and set forth in the Award Agreement. The Committee shall determine the attainment of the performance goals, the level of vesting or amount of payment to the Participant pursuant to Cash Performance Awards, if any. Cash Performance Awards shall be non-transferable, except as provided in Section 15.3 hereof.
10.2    Award Agreements. Each Cash Performance Award shall be evidenced by an Award Agreement that shall specify the performance period and such other terms and conditions as the Committee, in its discretion, shall determine. The Committee may accelerate the vesting of a Cash Performance Award upon a Change of Control or termination of Service under certain circumstances, as set forth in the Award Agreement.
10.3    Performance Criteria. For purposes of any Award that is subject to the achievement of performance goals, the Committee shall determine the performance criteria applicable to such award, which may be one or any combination of the following, for the Company or any identified Subsidiary or business unit, as determined by the Committee: (a) net earnings, net income, or adjusted operating profit or loss (each before or after taxes); (b) earnings per share; (c) book value per share; (d) costs, including, without limitation, customer acquisition costs (“CAC”); (e) net sales or revenue growth; (f) net operating profit; (g) return measures (including, but not limited to, return on assets, investment, capital, equity, sales) and/or revenue measures (including, but not limited to, monthly recurring revenue, telephony services revenue, and/or adjusted average monthly revenue per line and/or per customer); (h) cash flow (including, but not limited to, operating cash flow, free cash flow, cash flow return on equity, cash flow return on investment, and pre-marketing operating income per line and/or per customer); (i) adjusted earnings before or after taxes, interest, depreciation, and/or amortization; (j) gross or operating margins; (k) productivity ratios (including, without limitation, customer lifetime value to CAC, CAC to pre-marketing operating income, CAC to annual contract value, and/or other CAC revenue ratios); (l) profitability of an identifiable business unit or product; (m) share price (including, but not limited to, growth measures and total shareholder return); (n) expense targets (including, but not limited to, subscriber line acquisition cost and average monthly direct costs of telephony services per line and/or per customer); (o) margins; (p) operating efficiency (including, without limitation, improvements in capital structure); (q) market share; (r) customer satisfaction (including, but not limited to, new subscriptions, lost subscriptions, and relations between the two); (s) net subscriber line additions, revenue churn, bookings, average seats per customer, gross seat additions, or net seat additions; (t) working capital targets; (u) cash value added; (v) economic value added; (w) market penetration; (x) product introductions; (y) platform availability; (z) staff training; (aa) corporate social responsibility policy implementation, (bb) any other performance metric determined by the Committee and (cc) any combination of or a specified increase in any of the foregoing. The performance goals may be described in terms of objectives that are related to the individual Participant or objectives that are Company-wide or related to a Subsidiary, division, department, region, function or business unit and may be measured on an absolute or cumulative basis or on the basis of percentage of improvement over time, and may be measured in terms of Company performance (or performance of the applicable Subsidiary, division, department, region, function or business unit) or measured relative to selected peer companies or a market or other index.
10.4    Adjustments. At the time that an Award is granted, the Committee may provide for the performance goals or the manner in which performance will be measured against the performance goals to be adjusted in such objective manner as it deems appropriate, including, without limitation, adjustments to reflect charges for restructurings, non-operating income, the impact of corporate transactions or discontinued operations, extraordinary and other unusual or non-recurring items and the cumulative effects of accounting or tax law changes. In addition, with respect to a Participant hired or promoted following the beginning of a performance period, the Committee may determine to prorate the performance goals and/or the amount of any payment in respect of such Participant’s Cash Performance Awards for the partial performance period.
11.    Stock Awards.
11.1    Grant of Stock Awards. A Stock Award may be granted to any Eligible Person selected by the Committee. A Stock Award may be granted for past Services, in lieu of bonus or other cash compensation, as directors’ compensation or for any other valid purpose as determined by the Committee. The Committee shall determine the terms and conditions of such Awards, and such Awards may be made without vesting requirements to the extent permissible under Section 5.2 hereof. In addition, the Committee may, in connection with any Stock Award, require the payment of a specified purchase price.
11.2    Rights as Stockholder. Subject to the foregoing provisions of this Section 11 and the applicable Award Agreement, upon the issuance of shares of Common Stock under a Stock Award the Participant shall have all rights of a stockholder with respect to the shares of Common Stock, including the right to vote the shares and receive all dividends and other distributions paid or made with respect thereto.
12.    Change of Control.
12.1    Effect on Awards. Upon the occurrence of a Change of Control, unless otherwise provided in the Award Agreement, the Committee is authorized (but not obligated) to make adjustments in the terms and conditions of outstanding Awards, including without limitation the following (or any combination thereof): (a) continuation or assumption of such outstanding Awards under the Plan by the Company (if it is the surviving company or corporation) or by the surviving company or corporation or its parent; (b) substitution by the surviving company or corporation or its parent of awards with substantially the same terms for outstanding Awards (with appropriate adjustments to the type of consideration payable upon settlement of the Awards); (c) acceleration of exercisability, vesting and/or payment under outstanding Awards immediately prior to the occurrence of such event or upon a termination of employment following such event; and (d) if all or substantially all of the Company’s outstanding shares of Common Stock are transferred in exchange for cash consideration in connection with such Change of Control: (i) upon written notice, provide that any outstanding Stock Options and Stock Appreciation Rights are exercisable during a reasonable period of time immediately prior to the scheduled consummation of the event or such other reasonable period as determined by the Committee (contingent upon the consummation of the event), and at the end of such period, such Stock Options and Stock Appreciation Rights shall terminate to the extent not so exercised within the relevant period; and (ii) cancel all or any portion of outstanding Awards for fair value (in the form of cash, shares of Common Stock, other property or any combination thereof) as determined in the sole discretion of the Committee; provided, however, that, in the case of Stock Options and Stock Appreciation Rights, the fair value may equal the excess, if any, of the value of the consideration to be paid in the Change of Control transaction to holders of shares of Common Stock (or, if no such consideration is paid, Fair Market Value of the shares of Common Stock) over the aggregate exercise or base price, as applicable, with respect to such Awards or portion thereof being canceled, or if no such excess, zero.
12.2    Definition of Change of Control. Unless otherwise defined in an Award Agreement, “Change of Control” shall mean the occurrence of one or more of the following events:
(a)    Any Person becomes the Beneficial Owner, directly or indirectly, of more than thirty percent (30%) of the combined voting power, excluding any Person who holds thirty percent (30%) or more of the voting power on the Effective Date of the Plan (the “Initial Owners”), of the then outstanding voting securities of the Company entitled to vote generally in the election of its directors (the “Outstanding Company Voting Securities”) including by way of merger, consolidation or otherwise; provided, however, that for purposes of this definition, the following acquisitions shall not constitute a Change of Control: (i) any acquisition of voting securities of the Company directly from the Company, (ii) any acquisition by the Company or any of its Subsidiaries of Outstanding Company Voting Securities, including an acquisition by any employee benefit plan or related trust sponsored or maintained by the Company, or any of its Subsidiaries, (iii) any acquisition after which the Initial Owners and their affiliates remain the Beneficial Owners of more Outstanding Voting Securities than any other Person, or (iv) any acquisition by any Person that, together with its affiliates, is the Beneficial Owner of fifteen percent (15%) or more of the combined voting power of the Company’s outstanding securities as of the Effective Date, unless such acquisition results in such Person, together with its affiliates, becoming the Beneficial Owner, directly or indirectly, of more than fifty percent (50%) of the combined voting power of the Outstanding Company Voting Securities, or the shares of Common Stock of the Company no longer being publicly traded on an established securities exchange.
(b)    The following individuals (the “Incumbent Directors”) cease for any reason to constitute a majority of the number of directors then serving on the Board: individuals who, on the Effective Date, constitute the Board and any new director (other than a director whose initial assumption of office is in connection with an actual or threatened election contest, including, but not limited to, a consent or proxy solicitation, relating to the election of directors of the Company by or on behalf of a Person other than the Board) whose appointment or election by the Board or nomination for election by the Company’s stockholders was approved or recommended by a vote of at least a majority of the directors then still in office who either were directors on the Effective Date or whose appointment, election or nomination for election was previously so approved or recommended.
(c)    Consummation of a reorganization, merger, or consolidation to which the Company is a party or a sale or other disposition of all or substantially all of the assets of the Company (a “Business Combination”), unless, following such Business Combination: (i) any individuals and entities that were the Beneficial Owners of Outstanding Company Voting Securities immediately prior to such Business Combination are the Beneficial Owners, directly or indirectly, of more than fifty percent (50%) of the combined voting power of the outstanding voting securities entitled to vote generally in the election of directors (or election of members of a comparable governing body) of the entity resulting from the Business Combination (including, without limitation, an entity which as a result of such transaction owns all or substantially all of the Company or all or substantially all of the Company’s assets either directly or through one or more Subsidiaries) (the “Successor Entity”) in substantially the same proportions as their ownership immediately prior to such Business Combination; (ii) no Person (excluding any Successor Entity or any employee benefit plan or related trust of the Company, such Successor Entity, or any of their Subsidiaries) is the Beneficial Owner, directly or indirectly, of more than thirty percent (30%) of the combined voting power of the then outstanding voting securities entitled to vote generally in the election of directors (or comparable governing body) of the Successor Entity, except to the extent that such ownership existed prior to the Business Combination; and (iii) at least a majority of the members of the board of directors (or comparable governing body) of the Successor Entity were Incumbent Directors (including persons deemed to be Incumbent Directors) at the time of the execution of the initial agreement or of the action of the Board providing for such Business Combination.
Notwithstanding the foregoing, to the extent necessary to comply with Section 409A of the Code with respect to the payment of “nonqualified deferred compensation,” “Change of Control” shall be limited to a “change in control event” as defined under Section 409A of the Code.
13.    Forfeiture Events.
13.1    General. The Committee may specify in an Award Agreement at the time of the Award that the Participant’s rights, payments and benefits with respect to an Award shall be subject to reduction, cancellation, forfeiture or recoupment upon the occurrence of certain specified events, in addition to any otherwise applicable vesting or performance conditions of an Award. Such events shall include, but shall not be limited to, termination of Service for Cause, violation of material Company policies, breach of noncompetition, non-solicitation, confidentiality or other restrictive covenants that may apply to the Participant or other conduct by the Participant that is detrimental to the business or reputation of the Company.
13.2    Termination for Cause.
(a)    Treatment of Awards. Unless otherwise provided by the Committee and set forth in an Award Agreement, if (i) a Participant’s Service with the Company or any Subsidiary shall be terminated for Cause or (ii) after termination of Service for any other reason, the Committee determines in its discretion either that, (1) during the Participant’s period of Service, the Participant engaged in an act which would have warranted termination of Service for Cause or (2) after termination, the Participant engaged in conduct that violated any continuing obligation or duty of the Participant in respect of the Company or any Subsidiary, such Participant’s rights, payments and benefits with respect to an Award shall be subject to cancellation, forfeiture and/or recoupment, as provided in Section 13.3 below. The Company shall have the power to determine whether the Participant has been terminated for Cause, the date upon which such termination for Cause occurs, whether the Participant engaged in an act which would have warranted termination of Service for Cause or engaged in conduct that violated any continuing obligation or duty of the Participant in respect of the Company or any Subsidiary. Any such determination shall be final, conclusive and binding upon all Persons. In addition, if the Company shall reasonably determine that a Participant has committed or may have committed any act which could constitute the basis for a termination of such Participant’s Service for Cause or violates any continuing obligation or duty of the Participant in respect of the Company or any Subsidiary, the Company may suspend the Participant’s rights to exercise any Stock Option or Stock Appreciation Right, receive any payment or vest in any right with respect to any Award pending a determination by the Company of whether an act or omission could constitute the basis for a termination for Cause as provided in this Section 13.2.
(b)    Definition of Cause. Unless otherwise defined in an Award Agreement, “Cause” shall mean: (i) the Participant has committed a deliberate and premeditated act against the interests of the Company including, without limitation: an act of fraud, embezzlement, misappropriation or breach of fiduciary duty against the Company, including, but not limited to, the offer, payment, solicitation or acceptance of any unlawful bribe or kickback with respect to the Company’s business; or (ii) the Participant has been convicted by a court of competent jurisdiction of, or pleaded guilty or nolo contendere to, any felony or any crime involving moral turpitude; or (iii) the Participant has failed to perform or neglected the material duties incident to his employment or other engagement with the Company on a regular basis, and such refusal or failure shall have continued for a period of twenty (20) days after written notice to the Participant specifying such refusal or failure in reasonable detail; or (iv) the Participant has been chronically absent from work (excluding vacations, illnesses, Disability or leaves of absence approved by the Board); or (v) the Participant has refused, after explicit written notice, to obey any lawful resolution of or direction by the Board which is consistent with the duties incident to his employment or other engagement with the Company and such refusal continues for more than twenty (20) days after written notice is given to the Participant specifying such refusal in reasonable detail; or (vi) the Participant has breached any of the material terms contained in any employment agreement, non-competition agreement, confidentiality agreement, restrictive covenants agreement or similar type of agreement to which such Participant is a party; or (vii) the Participant has engaged in (x) the unlawful use (including being under the influence) or possession of illegal drugs on the Company’s premises or (y) habitual drunkenness on the Company’s premises.
Any voluntary termination of employment or other engagement by the Participant in anticipation of an involuntary termination of the Participant’s Service for Cause shall be deemed to be a termination for “Cause.” Notwithstanding the foregoing, in the event that a Participant is party to an employment, severance or similar agreement with the Company or any of its affiliates and such agreement contains a definition of “Cause,” the definition of “Cause” set forth above shall be deemed replaced and superseded, with respect to such Participant, by the definition of “Cause” used in such employment, severance or similar agreement.
13.3    Right of Recapture.
(a)    General. If at any time within one (1) year (or such longer time specified in an Award Agreement or other agreement with a Participant or policy applicable to the Participant) after the date on which a Participant exercises a Stock Option or Stock Appreciation Right or on which a Stock Award, Restricted Stock Award or Restricted Stock Unit vests or becomes payable or on which a Cash Performance Award is paid to a Participant, or on which income otherwise is realized by a Participant in connection with an Award, (i) a Participant’s Service is terminated for Cause and a Forfeiture Event has occurred with respect to such Participant, (ii) the Committee determines in its discretion that the Participant is subject to any recoupment of benefits pursuant to the Company’s compensation recovery, “clawback” or similar policy, as may be in effect from time to time, or (iii) after a Participant’s Service otherwise terminates for any other reason, the Committee determines in its discretion either that, (1) during the Participant’s period of Service, the Participant engaged in an act or omission which would have warranted termination of Service for Cause and a Forfeiture Event has occurred with respect to such Participant or (2) after termination, the Participant engaged in conduct that materially violated any continuing obligation or duty of the Participant in respect of the Company or any Subsidiary, then any gain realized by the Participant from the exercise, vesting, payment or other realization of income by the Participant in connection with an Award, shall be paid by the Participant to the Company upon notice from the Company, subject to applicable state law. Such gain shall be determined as of the date or dates on which the gain is realized by the Participant, without regard to any subsequent change in the Fair Market Value of a share of Common Stock. To the extent not otherwise prohibited by law, the Company shall have the right to offset such gain against any amounts otherwise owed to the Participant by the Company (whether as wages, vacation pay or pursuant to any benefit plan or other compensatory arrangement).
(b)    Accounting Restatement. If a Participant receives compensation pursuant to an Award under the Plan (whether a Stock Option, Cash Performance Award or otherwise) based on financial statements that are subsequently required to be restated in a way that would decrease the value of such compensation, the Participant will, to the extent not otherwise prohibited by law, upon the written request of the Company, forfeit and repay to the Company the difference between what the Participant received and what the Participant should have received based on the accounting restatement, in accordance with (i) the Company’s compensation recovery, “clawback” or similar policy, as may be in effect from time to time and (ii) any compensation recovery, “clawback” or similar policy made applicable by law including the provisions of Section 945 of the Dodd-Frank Wall Street Reform and Consumer Protection Act and the rules, regulations and requirements adopted thereunder by the Securities and Exchange Commission and/or any national securities exchange on which the Company’s equity securities may be listed (the “Policy”). By accepting an Award hereunder, the Participant acknowledges and agrees that the Policy shall apply to such Award, and all incentive-based compensation payable pursuant to such Award shall be subject to forfeiture and repayment pursuant to the terms of the Policy.
14.    Transfer, Leave of Absence, Etc. For purposes of the Plan, except as otherwise determined by the Committee, the following events shall not be deemed a termination of employment: (a) a transfer to the employment of the Company from a Subsidiary or from the Company to a Subsidiary, or from one Subsidiary to another; or (b) an approved leave of absence for military service or sickness, or for any other purpose approved by the Company, if the employee’s right to re-employment is guaranteed either by a statute or by contract or under the policy pursuant to which the leave of absence was granted or if the Committee otherwise so provides in writing.
15.    General Provisions.
15.1    Status of Plan. The Committee may authorize the creation of trusts or other arrangements to meet the Company’s obligations to deliver shares of Common Stock or make payments with respect to Awards.
15.2    Award Agreement. An Award under the Plan shall be evidenced by an Award Agreement in a written or electronic form approved by the Committee setting forth the number of shares of Common Stock or Restricted Stock Units subject to the Award, the exercise price, base price or purchase price of the Award, the time or times at which an Award will become vested, exercisable or payable and the term of the Award. The Award Agreement also may set forth the effect on an Award of a Change of Control and/or a termination of Service under certain circumstances. The Award Agreement shall be subject to and incorporate, by reference or otherwise, all of the applicable terms and conditions of the Plan, and also may set forth other terms and conditions applicable to the Award as determined by the Committee consistent with the limitations of the Plan. The grant of an Award under the Plan shall not confer any rights upon the Participant holding such Award other than such terms, and subject to such conditions, as are specified in the Plan as being applicable to such type of Award (or to all Awards) or as are expressly set forth in the Award Agreement. The Committee need not require the execution of an Award Agreement by a Participant, in which case, acceptance of the Award by the Participant shall constitute agreement by the Participant to the terms, conditions, restrictions and limitations set forth in the Plan and the Award Agreement as well as the administrative guidelines of the Company in effect from time to time. In the event of any conflict between the provisions of the Plan and any Award Agreement, the provisions of the Plan shall prevail.
15.3    No Assignment or Transfer; Beneficiaries. Except as provided in Section 6.6 hereof or as otherwise determined by the Committee, Awards under the Plan shall not be assignable or transferable by the Participant, and shall not be subject in any manner to assignment, alienation, pledge, encumbrance or charge. Notwithstanding the foregoing, in the event of the death of a Participant, except as otherwise provided by the Committee in an Award Agreement, an outstanding Award may be exercised by or shall become payable to the Participant’s beneficiary as determined under the Vonage 401(k) Retirement Plan (the “Retirement Plan”). In lieu of such determination, a Participant may, from time to time, name any beneficiary or beneficiaries to receive any benefit in case of the Participant’s death before the Participant receives any or all of such benefit. Each such designation shall revoke all prior designations by the same Participant and will be effective only when filed by the Participant in writing (in such form or manner as may be prescribed by the Committee) with the Company during the Participant’s lifetime. In the absence of a valid designation under the Retirement Plan or as provided above, if no validly designated beneficiary survives the Participant or if each surviving validly designated beneficiary is legally impaired or prohibited from receiving the benefits under an Award, the Participant’s beneficiary shall be the legatee or legatees of such Award designated under the Participant’s last will or by such Participant’s executors, personal representatives or distributees of such Award in accordance with the Participant’s will or the laws of descent and distribution. The Committee may provide in the terms of an Award Agreement or in any other manner prescribed by the Committee that the Participant shall have the right to designate a beneficiary or beneficiaries who shall be entitled to any rights, payments or other benefits specified under an Award following the Participant’s death.
15.4    Deferrals of Payment. The Committee may in its discretion permit a Participant to defer the receipt of payment of cash or delivery of shares of Common Stock that would otherwise be due to the Participant by virtue of the exercise of a right or the satisfaction of vesting or other conditions with respect to an Award; provided, however, that such discretion shall not apply in the case of a Stock Option or Stock Appreciation Right. If any such deferral is to be permitted by the Committee, the Committee shall establish rules and procedures relating to such deferral in a manner intended to comply with the requirements of Section 409A of the Code, including, without limitation, the time when an election to defer may be made, the time period of the deferral and the events that would result in payment of the deferred amount, the interest or other earnings attributable to the deferral and the method of funding, if any, attributable to the deferred amount.
15.5    No Right to Employment or Continued Service. Nothing in the Plan, in the grant of any Award or in any Award Agreement shall confer upon any Eligible Person or any Participant any right to continue in the Service of the Company or any of its Subsidiaries or interfere in any way with the right of the Company or any of its Subsidiaries to terminate the employment or other service relationship of an Eligible Person or a Participant for any reason or no reason at any time.
15.6    Rights as Stockholder. A Participant shall have no rights as a holder of shares of Common Stock with respect to any unissued securities covered by an Award until the date the Participant becomes the holder of record of such securities. Except as provided in Section 4.5 hereof, no adjustment or other provision shall be made for dividends or other stockholder rights, except to the extent that the Award Agreement provides for dividend payments or dividend equivalent rights. The Committee may determine in its discretion the manner of delivery of Common Stock to be issued under the Plan, which may be by delivery of stock certificates, electronic account entry into new or existing accounts or any other means as the Committee, in its discretion, deems appropriate. The Committee may require that the stock certificates (if any) be held in escrow by the Company for any shares of Common Stock or cause the shares to be legended in order to comply with the securities laws or other applicable restrictions or should the shares of Common Stock be represented by book or electronic account entry rather than a certificate, the Committee may take such steps to restrict transfer of the shares of Common Stock as the Committee considers necessary or advisable.
15.7    Trading Policy Restrictions. Stock Option exercises and other transactions involving Awards under the Plan shall be subject to the Company’s securities trading compliance policy and other restrictions, terms and conditions, to the extent established by the Committee, including any other applicable policies set by the Committee, from time to time.
15.8    Section 409A Compliance. To the extent applicable, it is intended that the Plan and all Awards hereunder comply with, or be exempt from, the requirements of Section 409A of the Code and the Treasury Regulations and other guidance issued thereunder, and that the Plan and all Award Agreements shall be interpreted and applied by the Committee in a manner consistent with this intent in order to avoid the imposition of any additional tax under Section 409A of the Code. In the event that any (i) provision of the Plan or an Award Agreement, (ii) Award, payment, transaction or (iii) other action or arrangement contemplated by the provisions of the Plan is determined by the Committee to not comply with the applicable requirements of Section 409A of the Code and the Treasury Regulations and other guidance issued thereunder, the Committee shall have the authority to take such actions and to make such changes to the Plan or an Award Agreement as the Committee deems necessary to comply with such requirements; provided, however, that no such action shall adversely affect any outstanding Award without the consent of the affected Participant. No payment that constitutes deferred compensation under Section 409A of the Code that would otherwise be made under the Plan or an Award Agreement upon a termination of Service will be made or provided unless and until such termination is also a “separation from service,” as determined in accordance with Section 409A of the Code. Notwithstanding the foregoing or anything elsewhere in the Plan or an Award Agreement to the contrary, if a Participant is a “specified employee” as defined in Section 409A of the Code at the time of termination of Service with respect to an Award, then solely to the extent necessary to avoid the imposition of any additional tax under Section 409A of the Code, the commencement of any payments or benefits under the Award shall be deferred until the date that is six (6) months plus one (1) day following the date of the Participant’s termination of Service or, if earlier, the Participant’s death (or such other period as required to comply with Section 409A). In no event whatsoever shall the Company be liable for any additional tax, interest or penalties that may be imposed on a Participant by Section 409A of the Code or any damages for failing to comply with Section 409A of the Code.
15.9    Securities Law Compliance. No shares of Common Stock will be issued or transferred pursuant to an Award unless and until all then applicable requirements imposed by Federal and state securities and other laws, rules and regulations and by any regulatory agencies having jurisdiction, and by any exchanges upon which the shares of Common Stock may be listed, have been fully met. As a condition precedent to the issuance of shares of Common Stock pursuant to the grant or exercise of an Award, the Company may require the Participant to take any reasonable action that the Company determines is necessary or advisable to meet such requirements. The Committee may impose such conditions on any shares of Common Stock issuable under the Plan as it may deem advisable, including, without limitation, restrictions under the Securities Act under the requirements of any exchange upon which such shares of the same class are then listed, and under any blue sky or other securities laws applicable to such shares. The Committee may also require the Participant to represent and warrant at the time of issuance or transfer that the shares of Common Stock are being acquired solely for investment purposes and without any current intention to sell or distribute such shares.
15.10    Substitute Awards in Corporate Transactions. Nothing contained in the Plan shall be construed to limit the right of the Committee to grant Awards under the Plan in connection with the acquisition, whether by purchase, merger, consolidation or other corporate transaction, of the business or assets of any corporation or other entity. Without limiting the foregoing, the Committee may grant Awards under the Plan to an employee or director of another corporation who becomes an Eligible Person by reason of any such corporate transaction in substitution for awards previously granted by such corporation or entity to such person. The terms and conditions of the substitute Awards may vary from the terms and conditions that would otherwise be required by the Plan solely to the extent the Committee deems necessary for such purpose. Any such substitute awards shall not reduce the Share Reserve; provided, however, that such treatment is permitted by applicable law and the listing requirements of the New York Stock Exchange or other exchange or securities market on which the Common Stock is listed.
15.11    Tax Withholding. The Participant shall be responsible for payment of any taxes or similar charges required by law to be paid or withheld from an Award or an amount paid in satisfaction of an Award. Any required withholdings shall be paid by the Participant on or prior to the payment or other event that results in taxable income in respect of an Award. The Award Agreement may specify the manner in which the withholding obligation shall be satisfied with respect to the particular type of Award, which may include permitting the Participant to elect to satisfy the withholding obligation by tendering shares of Common Stock to the Company or having the Company withhold a number of shares of Common Stock having a value equal to the minimum statutory tax or similar charge required to be paid or withheld.
15.12    Unfunded Plan. The adoption of the Plan and any reservation of shares of Common Stock or cash amounts by the Company to discharge its obligations hereunder shall not be deemed to create a trust or other funded arrangement. Except upon the issuance of shares of Common Stock pursuant to an Award, any rights of a Participant under the Plan shall be those of a general unsecured creditor of the Company, and neither a Participant nor the Participant’s permitted transferees or estate shall have any other interest in any assets of the Company by virtue of the Plan. Notwithstanding the foregoing, the Company shall have the right to implement or set aside funds in a grantor trust, subject to the claims of the Company’s creditors or otherwise, to discharge its obligations under the Plan.
15.13    Other Compensation and Benefit Plans. The adoption of the Plan shall not affect any other share incentive or other compensation plans in effect for the Company or any Subsidiary, nor shall the Plan preclude the Company from establishing any other forms of share incentive or other compensation or benefit program for employees of the Company or any Subsidiary. The amount of any compensation deemed to be received by a Participant pursuant to an Award shall not constitute includable compensation for purposes of determining the amount of benefits to which a Participant is entitled under any other compensation or benefit plan or program of the Company or a Subsidiary, including, without limitation, under any pension or severance benefits plan, except to the extent specifically provided by the terms of any such plan.
15.14    Plan Binding on Transferees. The Plan shall be binding upon the Company, its transferees and assigns, and the Participant, the Participant’s executor, administrator and permitted transferees and beneficiaries.
15.15    Severability. If any provision of the Plan or any Award Agreement shall be determined to be illegal or unenforceable by any court of law in any jurisdiction, the remaining provisions hereof and thereof shall be severable and enforceable in accordance with their terms, and all provisions shall remain enforceable in any other jurisdiction.
15.16    Governing Law. The Plan and all rights hereunder shall be subject to and interpreted in accordance with the laws of the State of Delaware, without reference to the principles of conflicts of laws, and to applicable Federal securities laws.
15.17    No Fractional Shares. No fractional shares of Common Stock shall be issued or delivered pursuant to the Plan or any Award, and the Committee shall determine whether cash, other securities or other property shall be paid or transferred in lieu of any fractional shares of Common Stock or whether such fractional shares or any rights thereto shall be canceled, terminated or otherwise eliminated.
15.18    No Guarantees Regarding Tax Treatment. Neither the Company nor the Committee make any guarantees to any person regarding the tax treatment of Awards or payments made under the Plan. Neither the Company nor the Committee has any obligation to take any action to prevent the assessment of any tax on any person with respect to any Award under Section 409A of the Code, Section 4999 of the Code or otherwise and neither the Company nor the Committee shall have any liability to a person with respect thereto.
15.19    Data Protection. By participating in the Plan, each Participant consents to the collection, processing, transmission and storage by the Company, its Subsidiaries and any third party administrators of any data of a professional or personal nature for the purposes of administering the Plan.
15.20    Awards to Non-U.S. Participants. To comply with the laws in countries other than the United States in which the Company or any of its Subsidiaries or affiliates operates or has employees, Non-Employee Directors or consultants, the Committee, in its sole discretion, shall have the power and authority to (i) modify the terms and conditions of any Award granted to Participants outside the United States to comply with applicable foreign laws, (ii) take any action, before or after an Award is made, that it deems advisable to obtain approval or comply with any necessary local government regulatory exemptions or approvals and (iii) establish subplans and modify exercise procedures and other terms and procedures, to the extent such actions may be necessary or advisable. Any subplans and modifications to Plan terms and procedures established under this Section 15.20 by the Committee shall be attached to this Plan document as appendices.
16.    Term; Amendment and Termination; Stockholder Approval; Arbitration.
16.1    Term. The Plan shall be effective as of the date of its approval by the stockholders of the Company (the “Effective Date”). Subject to Section 16.2 hereof, the Plan shall terminate on the tenth anniversary of the Effective Date.
16.2    Amendment and Termination. The Board may from time to time and in any respect, amend, modify, suspend or terminate the Plan; provided, however, that no amendment, modification, suspension or termination of the Plan shall materially and adversely affect any Award theretofore granted without the consent of the Participant or the permitted transferee of the Award. The Board may seek the approval of any amendment, modification, suspension or termination by the Company’s stockholders to the extent it deems necessary in its discretion for purposes of compliance with Section 422 of the Code or for any other purpose, and shall seek such approval to the extent it deems necessary in its discretion to comply with applicable law or listing requirements of the New York Stock Exchange or other exchange or securities market. Notwithstanding the foregoing, the Board shall have broad authority to amend the Plan or any Award under the Plan without the consent of a Participant to the extent it deems necessary or desirable in its discretion to comply with, take into account changes in, or interpretations of, applicable tax laws, securities laws, employment laws, accounting rules and other applicable laws, rules and regulations.
16.3    Arbitration. Any dispute, controversy or claim arising out of or relating to the Plan that cannot be resolved by the Participant on the one hand, and the Company on the other, shall be submitted to arbitration in the State of New Jersey under the National Rules for the Resolution of Employment Disputes of the American Arbitration Association; provided, however, that any such submission by the Participant must be made within one year of the date of the events giving rise to such dispute, controversy or claim. The determination of the arbitrator shall be conclusive and binding on the Company and the Participant, and judgment may be entered on the arbitrator’s award in any court having jurisdiction. The expenses of such arbitration shall be borne by the Company; provided, however, that each party shall bear its own legal expenses unless the Participant is the prevailing party, in which case the Company shall promptly pay or reimburse the Participant for the reasonable legal fees and expenses incurred by the Participant in connection with such contest or dispute (excluding any fees payable pursuant to a contingency fee arrangement).








VONAGE HOLDINGS CORP.
AMENDED AND RESTATED
2015 EQUITY INCENTIVE PLAN
RESTRICTED STOCK UNIT AGREEMENT
Participant: ____________________
Date of Award: _______________
This Agreement, effective as of the Date of Award set forth above, represents the grant of Restricted Stock Units by Vonage Holdings Corp., a Delaware corporation (the “Company”), to the Participant named above, pursuant to the provisions of the Vonage Holdings Corp. Amended and Restated 2015 Equity Incentive Plan (the “Plan”). Capitalized terms have the meanings ascribed to them under the Plan, unless specifically set forth herein.
The parties hereto agree as follows:
1.
Grant of Restricted Stock Units
As of the Date of the Award, the Company hereby grants to the Participant ______ Restricted Stock Units in the manner and subject to the terms and conditions of the Plan and this Agreement.
2.
Vesting of Restricted Stock Units
(a)    Subject to Section 2(e) below, one-fourth of the Restricted Stock Units will vest on each of the first, second, and third anniversaries of the Date of the Award. The first tranche to vest at one-third on the first anniversary of the Date of the Award. The second and third tranches to vest at one-third respectively on a quarterly basis.
(b)    If (i) a Change of Control occurs prior to the Participant becoming fully vested in the Restricted Stock Units and (ii) the Participant’s Service with the Company is terminated by the Company without Cause or by the Participant for Good Reason, in each case on or within one (1) year following the date of such Change of Control, then, to the extent not previously vested in accordance with this Section 2, the Restricted Stock Units will vest as of the date of the Participant’s termination of Service.
(c)    To the extent not previously vested in accordance with this Section 2, in the event of the Participant’s termination of Service as a result of death, one-half the number of unvested Restricted Stock Units will vest as of the date thereof.





(d)    To the extent not previously vested in accordance with this Section 2, in the event of the Participant’s termination of Service as a result of a Disability, one-half the number of unvested Restricted Stock Units will vest as of the date thereof.
(e)    To the extent not previously vested in accordance with this Section 2, the Restricted Stock Units will terminate immediately upon the termination of the Participant’s Service and will be forfeited without consideration.
3.
Settlement of Restricted Stock Units
(a)    Within 60 days following the Date of Award under this Agreement, the Participant shall establish a brokerage account in the manner directed by the Company if such brokerage account has not been previously established by the Participant.
(b)    In the Committee’s sole discretion, the Company (i) shall issue the Participant shares of Common Stock (“Shares”), (ii) shall make a cash payment to the Participant in settlement of the Participant’s Restricted Stock Units equal to the number of Restricted Stock Units to be settled multiplied by the Fair Market Value of a Share or (iii) a combination thereof, in any such case within 15 days after such Restricted Stock Units vest pursuant to Section 2.
(c)    As a condition to the settlement of the Restricted Stock Units in accordance with Section 3(b), the Participant shall make such arrangements as the Committee may require for the satisfaction of any applicable federal, state, local and foreign withholding tax obligations that may arise in connection with such settlement. The Company shall have authority to deduct or withhold from all amounts payable to the Participant in connection with the Restricted Stock Units, or require the Participant to remit to the Company, an amount sufficient to satisfy any applicable federal, state, local and foreign withholding tax obligations that may arise in connection with such settlement.
The Restricted Stock Units granted pursuant to this Award, and all Shares issued and/or cash paid in settlement of such Restricted Stock Units and proceeds related to such Shares or Restricted Stock Units, are subject to forfeiture and the Company’s right of recapture as set forth in Sections 13.2 and 13.3 of the Plan, as well as to any clawback or recapture policy applicable to the Participant which the Company may adopt from time to time.
5.
Rights as Stockholder; Dividend Equivalent Rights
(a)    The Participant shall have no rights as a stockholder of the Company with respect to Restricted Stock Units until such time as Shares have been issued and delivered to the Participant.
(b)    As of any date that the Company pays a regular cash dividend on its Shares, the Company shall credit the Participant with a dollar amount equal to (i) the per share cash dividend paid by the Company on its Shares on such date, multiplied by (ii) the total number of the Participant’s Restricted Stock Units (with such total number adjusted pursuant to Section 4.5 of the Plan) that are outstanding immediately prior to the record date for that dividend (a “Dividend





Equivalent Right”). Any Dividend Equivalent Rights credited pursuant to the foregoing provisions of this Section 5(b) shall be subject to the same vesting, payment and other terms, conditions and restrictions as the original Restricted Stock Units to which they relate. No crediting of Dividend Equivalent Rights shall be made pursuant to this Section 5(b) with respect to any Restricted Stock Units which, immediately prior to the record date for that dividend, have either been settled pursuant to Section 3 or terminated pursuant to Section 2(e).
6.
Transferability
Unless permitted by the Committee in accordance with the terms of the Plan, the Restricted Stock Units may not be sold, transferred, pledged, assigned, or otherwise alienated or hypothecated, other than by will or by the laws of descent and distribution.
7.     Adjustment of Shares
In the event of any change with respect to the outstanding Shares of the Company, the then outstanding Restricted Stock Units shall be adjusted in accordance with Section 4.5 of the Plan.
8.
Miscellaneous
(a)    This Agreement and the rights of the Participant hereunder are subject to the terms and conditions of the Plan, as the same may be amended from time to time, as well as to such rules and regulations as the Committee may adopt for administration of the Plan. If there is any inconsistency between the terms of this Agreement and the terms of the Plan, the Plan's terms shall completely supersede and replace the conflicting terms of this Agreement.
(b)    This Agreement shall be subject to all applicable laws, rules, and regulations, and to such approvals by any governmental agencies or any exchange upon which the Shares are listed as may be required or that the Committee determines are advisable. As a condition precedent to the issuance of Shares pursuant to this Agreement, the Company may require the Participant to take any reasonable actions, and the Participant agrees to take all such actions, as the Company determines are necessary or advisable to comply with all applicable provisions of federal securities law, state securities law and any applicable requirements of any exchange upon which such Shares are listed in exercising the Participant’s rights under this Agreement. The Committee shall have the right to impose such restrictions on any Shares acquired pursuant to the Restricted Stock Units as it deems necessary or advisable under applicable federal securities laws, the rules and regulations of any stock exchange or market upon which Shares are then listed or traded, any blue sky or state securities laws applicable to Shares, and/or any policy which the Company may adopt from time to time. The Committee may also require the Participant to represent and warrant at the time of issuance or transfer that the Shares are being acquired solely for investment purposes and without any current intention to sell or distribute such Shares. The Shares acquired in connection with the Restricted Stock Units shall be subject to such stop transfer orders and other restrictions as the Committee may deem advisable under the Plan or the rules, regulations and other requirements of the Securities and Exchange Commission, any stock exchange upon which such Shares are listed, and any applicable federal





or state laws, and the Committee may cause orders or designations to be placed upon the books and records of the Company’s transfer agent to make appropriate reference to such restrictions.
(c)    It is expressly understood that the Committee has all powers and discretion necessary to administer the Plan, including without limitation the provisions of this Agreement, and to control its operation, as set forth in Section 3.2 of the Plan, and all interpretations, determinations and actions by the Committee shall be final, conclusive and binding upon the Participant.
(d)    The Restricted Stock Units are intended to comply with the “short term deferral” exception to Section 409A of the Code. Notwithstanding the forgoing or any provision of the Plan or this Agreement, if any provision of this Agreement or the Plan could cause the Participant to incur any tax, interest or penalties under Section 409A of the Code, the Committee may, in its sole discretion and without the Participant’s consent, modify such provision in order to comply with the requirements of Section 409A of the Code or to satisfy the conditions of any exception therefrom, or otherwise to avoid the imposition of the additional income tax and interest under Section 409A of the Code, while maintaining, to the maximum extent practicable, the original intent and economic benefit to the Participant, without materially increasing the cost to the Company, of the applicable provision.
(e)    Nothing in this Agreement or the Plan shall confer upon the Participant any right to continue in Service for any period of specific duration or interfere with or otherwise restrict in any way the rights of the Company (or any Subsidiary employing or retaining the Participant) or of the Participant, which rights are hereby expressly reserved by each, to terminate the Participant’s Service at any time and for any reason or no reason, with or without Cause.
(f)     The Participant hereby consents and agrees to electronic delivery and/or accessibility via an online platform of any Plan documents, proxy materials, annual reports and other related documents. The Participant hereby consents to any and all procedures that the Company has established or may establish for an electronic signature system for delivery and acceptance of the Agreement and Plan documents, and agrees that the Participant’s electronic signature is the same as, and shall have the same force and effect as, the Participant’s manual signature. The Participant consents and agrees that any such procedures and delivery may be effected by a third party engaged by the Company to provide administrative services related to the Plan.
(g)    This Agreement may be executed simultaneously in any number of counterparts, each of which shall be deemed an original but all of which together shall constitute one and the same instrument.

[SIGNATURE PAGE FOLLOWS]






IN WITNESS WHEREOF, the Company and the Participant have executed this Agreement as of the Date of Award.
VONAGE HOLDINGS CORP.

By:
______________________        
Name:
Title:




                        
Participant





EXHIBIT 31.1
CERTIFICATION
PURSUANT TO SECTION 302 OF THE SARBANES-OXLEY ACT OF 2002
I, Alan Masarek, certify that:
1.     I have reviewed this quarterly report on Form 10-Q of Vonage Holdings Corp.;
2.     Based on my knowledge, this report does not contain any untrue statement of material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;
3.    Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;
4.    The registrant's other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:
a)    designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;
b)    designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;
c)    evaluated the effectiveness of the registrant's disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and
d)    disclosed in this report any change in the registrant's internal control over financial reporting that occurred during the registrant's most recent fiscal quarter (the registrant's fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant's internal control over financial reporting; and
5.    The registrant's other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant's auditors and the audit committee of registrant's board of directors (or persons performing the equivalent functions):
a)    all significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant's ability to record, process, summarize and report financial information; and
b)    any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant's internal control over financial reporting.
 
Date:
August 6, 2019
 
/s/    Alan Masarek
 
 
 
Alan Masarek
 
 
 
Chief Executive Officer






EXHIBIT 31.2
CERTIFICATION
PURSUANT TO SECTION 302 OF THE SARBANES-OXLEY ACT OF 2002
I, David T. Pearson, certify that:
1.    I have reviewed this quarterly report on Form 10-Q of Vonage Holdings Corp.;
2.    Based on my knowledge, this report does not contain any untrue statement of material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;
3.    Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;
4.    The registrant's other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:
a)    designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;
b)    designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;
c)    evaluated the effectiveness of the registrant's disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and
d)    disclosed in this report any change in the registrant's internal control over financial reporting that occurred during the registrant's most recent fiscal quarter (the registrant's fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant's internal control over financial reporting; and
5.    The registrant's other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant's auditors and the audit committee of registrant's board of directors (or persons performing the equivalent functions):
a)    all significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant's ability to record, process, summarize and report financial information; and
b)    any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant's internal control over financial reporting.
 
 
 
 
Date:
August 6, 2019
/s/   David T. Pearson
 
 
David T. Pearson
 
 
Chief Financial Officer






EXHIBIT 32.1
CERTIFICATION OF CHIEF EXECUTIVE OFFICER AND CHIEF FINANCIAL OFFICER
PURSUANT TO
18 U.S.C. SECTION 1350,
AS ADOPTED PURSUANT TO
SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002
I, Alan Masarek, certify to my knowledge pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that the Quarterly Report of Vonage Holdings Corp. on Form 10-Q for the quarterly period ended June 30, 2019 fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934 and that information contained in such Form 10-Q fairly presents, in all material respects, the financial condition and results of operations of Vonage Holdings Corp.
 
 
 
 
Date:
August 6, 2019
/s/    Alan Masarek
 
 
Alan Masarek
 
 
Chief Executive Officer
I, David T. Pearson, certify to my knowledge pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that the Quarterly Report of Vonage Holdings Corp. on Form 10-Q for the quarterly period ended June 30, 2019 fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934 and that information contained in such Form 10-Q fairly presents, in all material respects, the financial condition and results of operations of Vonage Holdings Corp.
 
 
 
 
Date:
August 6, 2019
/s/    David T. Pearson
 
 
David T. Pearson
 
 
Chief Financial Officer