Table of Contents

 





 



UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549



________________________________________________



FORM 10-Q



________________________________________________







 

QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended September 30, 2017



or





 

TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from                    to                    



Commission file number 001-36507



________________________________________________



ServiceMaster Global Holdings, Inc.

(Exact name of registrant as specified in its charter)





 

 

Delaware

 

20-8738320

(State or other jurisdiction of incorporation or organization)

 

(IRS Employer Identification No.)

860 Ridge Lake Boulevard, Memphis, Tennessee 38120

(Address of principal executive offices) (Zip Code)

901-597-1400

(Registrant’s telephone number, including area code)



Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.



 



Yes     No  



Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files).



 



Yes     No  



Indicate by check mark whether the registrant is a large accelerated filer, an accelerated fi ler, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See definitions of large accelerated filer,   accelerated filer, ” “ smaller reporting company ,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.



 

 

 



 

 

 

Large accelerated filer 

Accelerated filer 

Non-accelerated filer 

Smaller reporting company 



 

(Do not check if a smaller reporting company)

Emerging growth company  



If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).



 



Yes     No  



The number of shares of the registrant’s common stock outstanding as of October 30, 2017: 135,028,557  s hares of common stock, par value $0.01 per share  





 

 



 

 

 


 

Table of Contents

 

TABLE OF CONTENTS







 



Page
No.

 Part I. Financial Information

 



 

 Item 1. Financial Statements (Unaudited)

 



 

 Condensed Consolidated Statements of Operations and Comprehensive Income

3



 

 Condensed Consolidated Statements of Financial Position

4



 

 Condensed Consolidated Statements of Cash Flows

5



 

 Notes to Condensed Consolidated Financial Statements

6



 

 Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations

21



 

 Item 3. Quantitative and Qualitative Disclosures About Market Risk

39



 

 Item 4. Controls and Procedures

40



 

 Part II. Other Information

40



 

 Item 1. Legal Proceedings

40



 

 Item 1A. Risk Factors

41



 

 Item 2. Unregistered Sales of Equity Securities and Use of Proceeds

42



 

 Item 6. Exhibits

43



 

 Signature

44

 

 



2


 

Table of Contents

 



PART I. FINANCIAL INFORMATION



ITEM 1. FINANCIAL STATEMENTS



Condensed Consolidated Statements of Operations and Comprehensive Income (Unaudited)

( In millions, except per share data )





 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

 

 

 

 

 

 

 

 



 

Three Months Ended

 

Nine Months Ended



 

September 30,

 

September 30,



 

2017

 

2016

 

2017

 

2016

Revenue  

 

$

797 

 

$

758 

 

$

2,246 

 

$

2,113 

Cost of services rendered and products sold

 

 

419 

 

 

400 

 

 

1,180 

 

 

1,104 

Selling and administrative expenses

 

 

199 

 

 

185 

 

 

592 

 

 

546 

Amortization expense

 

 

 

 

 

 

20 

 

 

24 

401(k) Plan corrective contribution

 

 

(4)

 

 

 —

 

 

(3)

 

 

Fumigation related matters (Note 4)

 

 

 —

 

 

 

 

 

 

92 

Insurance reserve adjustment

 

 

 —

 

 

 —

 

 

 —

 

 

23 

Impairment of software and other related costs

 

 

 —

 

 

 —

 

 

 

 

Restructuring charges

 

 

21 

 

 

 

 

24 

 

 

13 

Gain on sale of Merry Maids branches

 

 

 —

 

 

 —

 

 

 —

 

 

(2)

Interest expense

 

 

38 

 

 

39 

 

 

113 

 

 

115 

Interest and net investment income

 

 

(1)

 

 

(1)

 

 

(3)

 

 

(5)

Loss on extinguishment of debt

 

 

 

 

 —

 

 

 

 

 —

Income from Continuing Operations before Income Taxes  

 

 

114 

 

 

116 

 

 

313 

 

 

200 

Provision for income taxes

 

 

34 

 

 

46 

 

 

109 

 

 

76 

Income from Continuing Operations  

 

 

80 

 

 

70 

 

 

204 

 

 

124 

Income from discontinued operations, net of income taxes

 

 

 —

 

 

 —

 

 

 

 

 —

Net Income

 

$

80 

 

$

70 

 

$

204 

 

$

124 

Total Comprehensive Income

 

$

83 

 

$

71 

 

$

208 

 

$

126 

Weighted-average common shares outstanding - Basic

 

 

134.3 

 

 

135.1 

 

 

134.2 

 

 

135.4 

Weighted-average common shares outstanding - Diluted

 

 

135.2 

 

 

137.1 

 

 

135.4 

 

 

137.5 

Basic Earnings Per Share:

 

 

 

 

 

 

 

 

 

 

 

 

Income from Continuing Operations

 

$

0.60 

 

$

0.52 

 

$

1.52 

 

$

0.92 

Net Income

 

 

0.60 

 

 

0.52 

 

 

1.52 

 

 

0.91 

Diluted Earnings Per Share:

 

 

 

 

 

 

 

 

 

 

 

 

Income from Continuing Operations

 

$

0.59 

 

$

0.51 

 

$

1.50 

 

$

0.90 

Net Income

 

 

0.59 

 

 

0.51 

 

 

1.51 

 

 

0.90 





See accompanying Notes to the unaudited Condensed Consolidated Financial Statements

3


 

Table of Contents

 

Condensed Consolidated Statements of Financial Position (Unaudited)

(In millions, except share data)

                





 

 

 

 

 

 



 

 

 

 

 

 



 

As of

 

As of



 

September 30,

 

December 31,



 

2017

 

2016

Assets:

 

 

 

 

 

 

Current Assets:

 

 

 

 

 

 

Cash and cash equivalents

 

$

456 

 

$

291 

Marketable securities

 

 

14 

 

 

25 

Receivables, less allowances of $23 and $22 , respectively

 

 

619 

 

 

536 

Inventories

 

 

42 

 

 

43 

Prepaid expenses and other assets

 

 

88 

 

 

70 

Deferred customer acquisition costs

 

 

40 

 

 

34 

Total Current Assets

 

 

1,259 

 

 

998 

Other Assets:

 

 

 

 

 

 

Property and equipment, net

 

 

221 

 

 

210 

Goodwill

 

 

2,255 

 

 

2,247 

Intangible assets, primarily trade names, service marks and trademarks, net

 

 

1,698 

 

 

1,708 

Restricted cash

 

 

89 

 

 

95 

Notes receivable

 

 

40 

 

 

37 

Long-term marketable securities

 

 

19 

 

 

19 

Other assets

 

 

66 

 

 

71 

Total Assets  

 

$

5,647 

 

$

5,386 

Liabilities and Shareholders' Equity:

 

 

 

 

 

 

Current Liabilities:

 

 

 

 

 

 

Accounts payable

 

$

123 

 

$

112 

Accrued liabilities:

 

 

 

 

 

 

Payroll and related expenses

 

 

56 

 

 

54 

Self-insured claims and related expenses

 

 

127 

 

 

111 

Accrued interest payable

 

 

18 

 

 

16 

Other

 

 

92 

 

 

60 

Deferred revenue

 

 

666 

 

 

629 

Current portion of long-term debt

 

 

146 

 

 

59 

Total Current Liabilities

 

 

1,227 

 

 

1,042 

Long-Term Debt  

 

 

2,654 

 

 

2,772 

Other Long-Term Liabilities:

 

 

 

 

 

 

Deferred taxes

 

 

745 

 

 

719 

Other long-term obligations, primarily self-insured claims

 

 

168 

 

 

167 

Total Other Long-Term Liabilities

 

 

913 

 

 

886 

Commitments and Contingencies (Note 4)

 

 

 

 

 

 

Shareholders' Equity:

 

 

 

 

 

 

Common stock $0.01 par value (authorized 2,000,000,000 shares with 146,540,700 shares issued and 135,020,815 outstanding at September 30, 2017 and 144,339,338 shares issued and 135,030,283 outstanding at December 31, 2016)

 

 

 

 

Additional paid-in capital

 

 

2,317 

 

 

2,274 

Accumulated deficit

 

 

(1,201)

 

 

(1,405)

Accumulated other comprehensive income (loss)

 

 

 

 

(3)

Less common stock held in treasury, at cost ( 11,519,885 shares at September 30, 2017 and 9,309,055 shares at December 31, 2016)

 

 

(267)

 

 

(182)

Total Shareholders' Equity

 

 

852 

 

 

686 

Total Liabilities and Shareholders' Equity  

 

$

5,647 

 

$

5,386 



See accompanying Notes to the unaudited Condensed Consolidated Financial Statements

4


 

Table of Contents

 

Condensed Consolidated Statements of Cash Flows (Unaudited)

(In millions)





 

 

 

 

 

 



 

 

 

 

 

 



 

Nine Months Ended



 

September 30,



 

2017

 

2016

Cash and Cash Equivalents and Restricted Cash at Beginning of Period  

 

$

386 

 

$

296 

Cash Flows from Operating Activities from Continuing Operations:

 

 

 

 

 

 

Net Income

 

 

204 

 

 

124 

Adjustments to reconcile net income to net cash provided from operating activities:

 

 

 

 

 

 

Income from discontinued operations, net of income taxes

 

 

(1)

 

 

 —

Depreciation expense

 

 

56 

 

 

43 

Amortization expense

 

 

20 

 

 

24 

Amortization of debt issuance costs

 

 

 

 

401(k) Plan corrective contribution

 

 

(3)

 

 

Fumigation related matters

 

 

 

 

92 

Payments on fumigation related matters

 

 

(2)

 

 

(90)

Insurance reserve adjustment

 

 

 —

 

 

23 

Impairment of software and other related costs

 

 

 

 

Gain on sale of Merry Maids branches

 

 

 —

 

 

(2)

Loss on extinguishment of debt

 

 

 

 

 —

Deferred income tax provision

 

 

27 

 

 

12 

Stock-based compensation expense

 

 

10 

 

 

10 

Gain on sale of marketable securities

 

 

 —

 

 

(3)

Restructuring charges

 

 

24 

 

 

13 

Cash payments related to restructuring charges

 

 

(8)

 

 

(7)

Other

 

 

14 

 

 

Change in working capital, net of acquisitions:

 

 

 

 

 

 

Receivables

 

 

(81)

 

 

(81)

Inventories and other current assets

 

 

(8)

 

 

(9)

Accounts payable

 

 

13 

 

 

18 

Deferred revenue

 

 

35 

 

 

40 

Accrued liabilities

 

 

17 

 

 

(5)

Accrued interest payable

 

 

 

 

(6)

Current income taxes

 

 

 

 

Net Cash Provided from Operating Activities from Continuing Operations  

 

 

340 

 

 

215 

Cash Flows from Investing Activities from Continuing Operations:

 

 

 

 

 

 

Property additions

 

 

(50)

 

 

(45)

Government grant fundings for property additions

 

 

 

 

 —

Sale of equipment and other assets

 

 

 

 

Business acquisitions, net of cash acquired

 

 

(12)

 

 

(86)

Purchases of available-for-sale securities

 

 

(9)

 

 

(6)

Sales and maturities of available-for-sale securities

 

 

23 

 

 

48 

Origination of notes receivable

 

 

(80)

 

 

(78)

Collections on notes receivable

 

 

76 

 

 

73 

Other investments

 

 

(1)

 

 

(3)

Net Cash Used for Investing Activities from Continuing Operations  

 

 

(48)

 

 

(90)

Cash Flows from Financing Activities from Continuing Operations:

 

 

 

 

 

 

Payments of debt

 

 

(78)

 

 

(50)

Call premium paid on retirement of debt

 

 

(1)

 

 

 —

Repurchase of common stock

 

 

(85)

 

 

(52)

Issuance of common stock

 

 

27 

 

 

Net Cash Used for Financing Activities from Continuing Operations  

 

 

(136)

 

 

(97)

Cash Flows from Discontinued Operations:

 

 

 

 

 

 

Cash provided from operating activities

 

 

 

 

 —

Net Cash Provided from Discontinued Operations

 

 

 

 

 —

Effect of Exchange Rate Changes on Cash

 

 

 

 

 —

Cash Increase During the Period  

 

 

159 

 

 

28 

Cash and Cash Equivalents and Restricted Cash at End of Period  

 

$

545 

 

$

325 



See accompanying Notes to the unaudited Condensed Consolidated Financial Statements  

5


 

Table of Contents

 

SERVICEMASTER GLOBAL HOLDINGS ,   INC.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS  

(UNAUDITED)

Note 1. Basis of Presentation  

ServiceMaster Global Holdings, Inc. and its majority-owned subsidiary partnerships, limited liability companies and corporations (collectively, “ServiceMaster,” the “ Company,” “we,” “us, and “our”) is a leading provider of essential residential and commercial services. The Company’s services include termite and pest control, home warranties, disaster restoration, janitorial, residential cleaning, cabinet and wood furniture repair and home inspection. The Company provides these services through an extensive service network of company-owned, franchised and licensed locations operating primarily under the following leading brands: Terminix, American Home Shield, ServiceMaster Restore, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec.   All consolidated Company subsidiaries are wholly-owned. Intercompany transactions and balances have been eliminated.

The unaudited condensed consolidated financial statements have been prepared by the Company in accordance with generally accepted accounting principles in the United States (“GAAP”) and pursuant to the rules and regulations of the U.S. Securities and Exchange Commission (“SEC”). The Company recommends that the quarterly unaudited condensed consolidated financial statements be read in conjunction with the audited consolidated financial statements and the notes thereto included in the Company’s Annual Report on Form 10-K for the year ended December 31, 201 6 , as filed with the SEC (the “201 6 Form 10-K”). The unaudited condensed consolidated financial statements reflect all normal and recurring adjustments that are, in the opinion of management, necessary for the fair presentation of the financial position, results of operations and cash flows for the interim periods presented. The results of operations for any interim period are not indicative of the results that might be achieved for a full year.

American Home Shield Spin-off

On July 26, 2017, the Company announced that it intends to separate its American Home Shield business from the Company’s Terminix and Franchise Services Group businesses by means of a s pinoff of the American Home Shield business to Company shareholders, resulting in two public ly traded companies. The spin-off would create two independent companies , each with an enhanced strategic focus, simplified operating structure, distinct investment identity and strong financial profile. The transaction is expected to be completed in the third quarter of 2018, subject to satisfaction of customary conditions, including the effectiveness of a Registration Statement on Form 10 to be filed with the SEC ,   receipt of a favorable ruling from the IRS concerning certain tax matters and final approval by the Company’s board of directors, and it is intended to qualify as a tax-free distribution to the Company’s shareholders for U.S. federal income tax purposes.

 



Note 2. Significant Accounting Policies

The Company’s significant accounting policies are described in Note 2 to the audited consolidated financial statements included in the Company’s 2016 Form 10-K. There have been no material changes to the significant accounting policies for the three and nine months ended September 30, 2017.

Newly Issued Accounting Standards

In August 2017, the FASB issued ASU No. 2017-12, Derivatives and Hedging (Topic 815): Targeted Improvements to Accounting for Hedging Activities. The ASU simplifies certain aspects of hedge accounting and improves disclosures of hedging arrangements through the elimination of the requirement to separately measure and report hedge ineffectiveness. The ASU generally requires the entire change in the fair value of a hedging instrument to be presented in the same income statement line as the hedged item in order to align financial reporting of hedge relationships with economic results. Entities must apply the amendments to cash flow and net investment hedge relationships that exist on the date of adoption using a modified retrospective approach. The presentation and disclosure requirements must be applied prospectively. It is effective for annual reporting periods beginning after December 15, 2018 and interim periods within those annual periods with early adoption permitted. The Company is currently evaluating the effect that this guidance will have on its consolidated financial statements



In May 2014, the Financial Accounting Standards Board (“FASB”) issued Accounting Standards Update (“ASU”) 2014-09, “Revenue from Contracts with Customers” to provide a single comprehensive model for entities to use in accounting for revenue arising from contracts with customers. This model supersedes most current revenue recognition guidance, including industry-specific guidance. The core principle of the revenue model is that “an entity recognizes revenue to depict the transfer of promised goods or services to customers in an amount that reflects the consideration to which the entity expects to be entitled in exchange for those goods or services.” Entities have the option of using either a full retrospective or modified approach to adopt the guidance. ASU 2014-09 is effective for fiscal years, and interim periods within those years, beginning after December 15, 2017. Early adoption is permitted for fiscal years, and interim periods within those years, beginning after December 15, 2016. The Company will adopt the new revenue guidance effective January 1, 2018 using the modified retrospective transition method. While the Company is finalizing its assessment of the impacts of the new standard, the Company currently believes the most significant impact relates to the Company’s accounting for customer acquisition costs, including the amortization period for such costs, and advertising costs, specifically as it relates to direct response advertising, which under ASU 2014-09 the Company will no longer defer. The Company is also finalizing its assessment of the impacts related to the accounting for contract assets separate from accounts receivable. Currently, when a customer elects to pay

6


 

for their home warranty contract on a monthly basis, accounts receivable and deferred revenue are recorded based on the total amount due from the customer. The accounts receivable balance is reduced as amounts are paid, and the deferred revenue is amortized over the life of the contract. Under the new revenue guidance, we expect only the portion of the contract that is due in the current month to be recorded within accounts receivable.  The remaining portion of the contract will be separately recorded as a contract asset.  In addition, under the new guidance, the contract asset will be presented net of the contract liability currently recorded as deferred revenue. The Company does not expect adoption of the new revenue standard to have a material impact on its co nsolidated financial statements except for the aforementioned reclassification of contract liabilities currently recorded as deferred revenue.  

In January 2016, the FASB issued ASU 2016-01, “Recognition and Measurement of Financial Assets and Financial Liabilities” to change how entities measure certain equity investments, to require the disclosure of changes in the fair value of financial liabilities measured under the fair value option that are attributable to a company’s own credit, and to change certain other disclosure requirements. The changes in ASU 2016-01 specifically require that the changes in fair value of all investments in equity securities be recognized in net income. The amendments in ASU 2016-01 are effective for fiscal years, and interim periods within those years, beginning after December 15, 2017, and will be adopted prospectively. Upon adoption, changes in fair value of the Company’s available-for-sale securities, which are currently recognized in other comprehensive income, will be recognized in net income.

In February 2016, the FASB issued ASU 2016-02, “Leases (Topic 842),” which is the final standard on accounting for leases. While both lessees and lessors are affected by the new guidance, the effects on lessees are much more significant. The most significant change for lessees is the requirement under the new guidance to recognize right-of-use assets and lease liabilities for all leases not considered short-term leases. Entities are required to use a modified retrospective approach to adopt the guidance. The amendments in ASU 2016-02 are effective for fiscal years, and interim periods within those years, beginning after December 15, 2018. Early adoption is permitted. The Company is currently evaluating the impact of the adoption of ASU 2016-02 on the Company’s consolidated financial statements and currently expects that most of the operating lease commitments will be subject to the new standard and recognized as operating lease liabilities and right-of-use assets upon adoption of ASU 2016-02, which will increase the amount of total assets and total liabilities that is reported relative to such amounts prior to adoption.

 

7


 



Note 3. Restructuring Charges

The Company incurred restructuring charges of $21 million ( $14 million, net of tax) and $8 million ( $5 million, net of tax) in the three months ended September 30, 2017 and 2016, respectively, and $24 million ( $16 million, net of tax) and $13 million ( $8 million, net of tax) in the nine months ended September 30, 2017 and 2016, respectively. Restructuring charges were comprised of the following:







 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

 

 

 

 

 

 

 

 



 

Three Months Ended

 

Nine Months Ended



 

September 30,

 

September 30,

(In millions)

 

2017

 

2016

 

2017

 

2016

Terminix (1)

 

$

 —

 

$

 

$

 

$

American Home Shield (2)

 

 

 —

 

 

 

 

 —

 

 

Corporate (3)

 

 

11 

 

 

 

 

12 

 

 

American Home Shield spin-off (4)

 

 

 

 

 —

 

 

 

 

 —

Headquarters relocation (5)

 

 

 

 

 

 

 

 

Total restructuring charges

 

$

21 

 

$

 

$

24 

 

$

13 

___________________________________

(1)

For the nine months ended September 30, 2017, these charges included $1 million of severance and other costs.  For the three and nine months ended September 30, 2016, these charges included $1 million of severance costs and $3 million of stock-based compensation expense due to the modification of non-vested stock options and RSUs as part of the severance agreement with the former president of Terminix.  The nine month period ending September 30, 2016 includes $3 million related to lease terminations and severance costs driven by Terminix’s branch optimization program.



(2)

For the three and nine months ended September 30, 2016, these charges included $1 million related to the termination of an agreement pursuant to the decision to consolidate the stand-alone operations of Home Security of America, Inc. acquired in February 2014 with those of American Home Shield.



(3)

For the three and nine months ended September 30, 2017, these charges included $4 million of severance costs and $5 million of stock-based compensation expense due to the modification of non-vested stock options as part of the severance agreement with the former Chief Executive Officer of the Company. Additionally, for the three and nine months ended September 30, 2017, includes severance costs of $1 million and $2 million, respectively, related to an initiative to enhance capabilities and reduce costs in the Company’s headquarters functions that provide Company-wide administrative services for our operations.

For the three months ended September 30, 2016, includes professional fees of $2 million, and for the nine months ended September 30, 2016, includes professional fees of $2 million and accelerated depreciation of $1 million related to the early termination of a long-term human resources outsourcing agreement. Additionally, the nine months ended September 30, 2016 includes severance and other costs of $1 million related to an initiative to enhance capabilities and reduce costs in the Company’s headquarters functions that provide Company-wide administrative services for our operations.



(4)

For the three and nine months ended September 30, 2017, includes professional fees and other costs of $7 million related to the planned s pin - off of the American Home Shield business to Company shareholders . The Company expects that it will incur additional costs in order to effect the separation of American Home Shield but is currently unable to estimate the aggregate amount or timing of such charges or the anticipated related cash outlays. 



(5)

For the three and nine months ended September 30, 2017, these charges included redundant rent expense, accelerated depreciation and other charges of $3 million and $4 million, respectively, related to the relocation of our headquarters.  For the three and nine months ended September 30, 2016, these charges included impairment charges of $1 million and professional fees and other costs of $1 million related to the relocation of our headquarters.



The pretax charges discussed above are reported in Restructuring charges in the unaudited condensed consolidated statements of operations and comprehensive income (loss).

8


 

A reconciliation of the beginning and ending balances of accrued restructuring charges, which are included in Accrued liabilities Other on the unaudited condensed consolidated statements of financial position, is presented as follows:







 

 

 



 

 

 



 

Accrued



 

Restructuring

(In millions)

 

Charges

Balance as of December 31, 2016

 

$

Costs incurred

 

 

24 

Costs paid or otherwise settled

 

 

(17)

Balance as of September 30, 2017

 

$



The company expects substantially all of its accrued restructuring charges to be paid within one year.

 

Note 4 . Commitments and Contingencies

The Company carries insurance policies on insurable risks at levels that it believes to be appropriate, including workers’ compensation, automobile and general liability risks. The Company purchases insurance policies from third-party insurance carriers, which typically incorporate significant deductibles or self-insured retentions. The Company is responsible for all claims that fall below the retention limits, exceed our coverage limits or are otherwise not covered by our insurance policies. In determining the Company’s accrual for self-insured claims, the Company uses historical claims experience to establish both the current year accrual and the underlying provision for future losses. This actuarially determined provision and related accrual include known claims, as well as incurred but not reported claims. The Company adjusts its estimate of accrued self-insured claims when required to reflect changes based on factors such as changes in health care costs, accident frequency and claim severity.

A reconciliation of beginning and ending accrued self-insured claims, which are included in Accrued liabilities—Self-insured claims and related expenses and Other long-term obligations, primarily self-insured claims on the condensed consolidated statements of financial position, net of insurance recoverables, which are included in Prepaid expenses and other assets and Other assets on the condensed consolidated statements of financial position, is presented as follows:





 

 

 



 

 

 



 

Accrued



 

Self-insured

(In millions)

 

Claims, Net

Balance as of December 31, 2016

 

$

120 

Provision for self-insured claims

 

 

27 

Cash payments

 

 

(30)

Balance as of September 30, 2017

 

$

118 



 

 

 

Balance as of December 31, 2015

 

$

114 

Provision for self-insured claims (1)

 

 

50 

Cash payments

 

 

(34)

Balance as of September 30, 2016

 

$

129 

___________________________________

(1)

Includes a charge of $23 m illion recorded in the nine months ended September 30, 2016 for an adjustment to the Company’s accrued self-insured claims related to automobile, general liability and workers’ compensation risks. The adjustment was based on the Company’s detailed annual assessment of this actuarially determined accrual, which the Company completes in the second quarter of each year. This adjustment related to coverage periods of 2015 and prior.

Accruals for home warranty claims in the American Home Shield business are made based on the Company’s claims experience and actuarial projections. Termite damage claim accruals in the Terminix business are recorded based on both the historical rates of claims incurred within a contract year and the cost per claim. Current activity could differ causing a change in estimates. The Company has certain liabilities with respect to existing or potential claims, lawsuits and other proceedings. The Company accrues for these liabilities when it is probable that future costs will be incurred and such costs can be reasonably estimated. Any resulting adjustments, which could be material, are recorded in the period the adjustments are identified.

In 2008, the Company amended its Profit Sharing and Retirement Plan, a tax qualified 401(k) defined contribution plan available to substantially all of its employees (the “401(k) Plan”), to implement a qualified automatic contribution arrangement (“QACA”) under the safe harbor provisions of the Internal Revenue Code of 1986, as amended (the “Code”). QACA plans, in general, require automatic enrollment of employees into the retirement plan absent an affirmative election that such employees do not wish to participate. Although the Company implemented processes to auto-enroll new hires after adopting the QACA plan in 2008, it discovered that it did not auto-enroll then existing employees who were not participating in the 401(k) Plan. In response, the Company

9


 

implemented an auto-enrollment process for affected active employees and submitted to the Internal Revenue Service (the “IRS”) a voluntary correction proposal (the “VCP”) to remedy the issue for prior years. Through December 31, 2016, the Company had recorded charges of $25 million in the consolidated statement of operations and comprehensive income. On October 3, 2017, the Company and the IRS agreed on the terms of the VCP submitted by the Company. The VCP will require the Company to contribute approximately $22 million to 401(k) accounts for impacted current and former employees.  The Company expects the cash contribution to occur before December 31, 2017. In the third quarter of 2017, the Company recorded an adjustment within the condensed consolidated statement of operations and comprehensive income to reflect the final settlement.

In addition to the matter discussed above and the fumigation related matters discussed below, in the ordinary course of conducting business activities, the Company and its subsidiaries become involved in judicial, administrative and regulatory proceedings involving both private parties and governmental authorities. These proceedings include insured and uninsured matters that are brought on an individual, collective, representative and class action basis, or other proceedings involving regulatory, employment, general and commercial liability, automobile liability, wage and hour, environmental and other matters. The Company has entered into settlement agreements in certain cases, including with respect to putative collective and class actions, which are subject to court or other approvals. If one or more of the Company’s settlements are not finally approved, the Company could have additional or different exposure, which could be material. Subject to the paragraphs below, the Company does not expect any of these proceedings to have a material effect on its reputation, business, financial position, results of operations or cash flows; however, the Company can give no assurance that the results of any such proceedings will not materially affect its reputation, business, financial position, results of operations and cash flows

F umigation Related Matters

On July 21, 2016, Terminix International USVI, LLC (“TMX USVI”) and The Terminix International Company Limited Partnership (“TMX LP”), each an indirect, wholly-owned subsidiary of the Company, entered into a superseding Plea Agreement (the “Superseding Plea Agreement”) in connection with the investigation initiated by the United States Department of Justice Environmental Crimes Section (the “DOJ”) into allegations that a local Terminix branch used methyl bromide as a fumigant at a resort in St. John, U.S. Virgin Islands. The Superseding Plea Agreement was intended to resolve  four  misdemeanor charges of violations of the Federal Insecticide, Fungicide, and Rodenticide Act related to improper applications of methyl bromide. Those charges were set forth in an Information, dated March 29, 2016, in the matter styled  United States of America v. The Terminix International Company Limited Partnership and   Terminix International USVI, LLC.   At a hearing held on August 25, 2016, the United States District Court of the U.S. Virgin Islands (the “District Court”) rejected the Superseding Plea Agreement.  On August 31, 2016, the DOJ requested that the charges be dismissed, reserving its right to re-file the charges, in light of ongoing discussions to resolve the matter. The District Court granted that request, and the March 29, 2016 Information was dismissed. 

On January 20, 2017, TMX USVI and TMX LP entered into a new Plea Agreement (the “New Plea Agreement”) with the DOJ, which has been filed with the District Court, and replaces the Superseding Plea Agreement. At a hearing on March 23, 2017, TMX USVI and TMX LP pled guilty to four misdemeanor charges of violations of the Federal Insecticide, Fungicide, and Rodenticide Act related to improper applications of methyl bromide, as set forth in a new Information filed on January 20, 2017 with the District Court that is substantially similar to the March 29, 2016 Information. Under the terms of the New Plea Agreement, the parties agreed and jointly recommended to the District Court that (i) TMX USVI and TMX LP each pay a fine of $4 million (total of $8 million); (ii) TMX USVI pay  $1  million to the EPA for costs incurred by the EPA for the response and clean-up of the affected units at the resort in St. John; (iii) TMX USVI make a community service payment of $1 million to the National Fish and Wildlife Foundation for the purpose of engaging a third party to provide training to pesticide applicators in the U.S. Virgin Islands; and (iv) both TMX USVI and TMX LP serve a  three -year probation period, subject to the special conditions of probation under the New Plea Agreement. The total financial terms of the recommended sentence under the New Plea Agreement are equivalent in total amount to the financial terms under the Superseding Plea Agreement. Unlike the Superseding Plea Agreement, however, the New Plea Agreement is non-binding on the District Court. The sentencing hearing before the District Court previously scheduled for September 21 , 2017 , has been rescheduled for November 20, 2017, due to hurricane activity in the Caribbean . It is possible that at that hearing the District Court could use its discretion to impose fines or other terms different than those in the New Plea Agreement. If approved by the District Court, and upon compliance with the terms and conditions of the New Plea Agreement, the New Plea Agreement will resolve the federal criminal consequences associated with the DOJ investigation. The New Plea Agreement does not bind any other federal, state or local authority; however, the EPA has indicated that it does not intend to initiate any administrative enforcement action or refer the matter to the DOJ for any civil enforcement action if the New Plea Agreement is approved by the District Court.  

The Company has previously recorded within Fumigation related matters in the condensed consolidated statement of operations and comprehensive income total charges of  $10  million in connection with the aforementioned criminal matter.  On December 16, 2016, the U.S. Virgin Islands Department of Justice filed a civil complaint in the Superior Court of the Virgin Islands related to the aforementioned fumigation incident in a matter styled Government of the United States Virgin Islands v. The ServiceMaster Company, LLC, The Terminix International Company Limited Partnership, and Terminix International USVI, LLC. The amount and extent of any further potential penalties, fines, sanctions, costs and damages that the federal or other governmental authorities may yet impose, investigation or other costs and reputational harm, as well as the impact of any additional civil, criminal or other claims or judicial, administrative or regulatory proceedings resulting from or related to the U.S. Virgin Islands matter, which could be material, is not currently known, and any such further penalties, fines, sanctions, costs or damages would not be covered under the Company’s general liability insurance policies.  

10


 

Note  5 . Goodwill and Intangible Assets

Goodwill and indefinite-lived intangible assets are not amortized and are subject to assessment for impairment by applying a fair-value based test on an annual basis or more frequently if circumstances indicate a potential impairment. The Company’s annual assessment date is October 1. There were no goodwill or trade name impairment charges recorded in the thre e and nine months ended   September 30, 2017 and 2016 . There were no accumulated impairment losses recorded as of September 30, 2017 .   The table below summarizes the goodwill balances for continuing operations by reportable segment:





 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

American

 

Franchise

 

 

 

(In millions)

 

Terminix

 

Home Shield

 

Services Group

 

Total

Balance as of December 31, 2016

 

$

1,601 

 

$

471 

 

$

175 

 

$

2,247 

Acquisitions

 

 

 

 

 

 

 —

 

 

Impact of foreign exchange rates

 

 

 

 

 —

 

 

 —

 

 

Balance as of September 30, 2017

 

$

1,604 

 

$

476 

 

$

176 

 

$

2,255 

The table below summarizes the other intangible asset balances for continuing operations:





 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

As of September 30, 2017

 

As of December 31, 2016



 

 

 

 

Accumulated

 

 

 

 

 

 

 

Accumulated

 

 

 

(In millions)

 

Gross

 

Amortization

 

Net

 

Gross

 

Amortization

 

Net

Trade names (1)

 

$

1,608 

 

$

 —

 

$

1,608 

 

$

1,608 

 

$

 —

 

$

1,608 

Customer relationships

 

 

589 

 

 

(551)

 

 

38 

 

 

594 

 

 

(538)

 

 

56 

Franchise agreements

 

 

88 

 

 

(69)

 

 

19 

 

 

88 

 

 

(67)

 

 

21 

Other

 

 

81 

 

 

(48)

 

 

33 

 

 

65 

 

 

(42)

 

 

23 

Total

 

$

2,366 

 

$

(668)

 

$

1,698 

 

$

2,356 

 

$

(647)

 

$

1,708 

___________________________________

(1)

Not subject to amortization.

For the existing intangible assets, the Company anticipates amortization expense for the remainder of 2017 and each of the next five years of $ 6  m illion, $ 21   million, $ 16 million, $12 million, $9 million and $ 6   million, respectively .

 



Note 6 . Stock-Based Compensation  

For the three months ended September 30, 2017 and 2016 , the Company recognized stock-based compensation expense o f   $1  million ( $1  million, net of tax) and $ 3  million ( $2  million, net of tax), respectively. For the nine months ended   September 30, 2017 and 2016 , the Company recognized stock-based compensation expense o f   $10  million ( $6  million, net of tax) and $ 10  million ( $ 6 million, net of tax), respectively. These charges are recorded within Selling and administrative expenses in the condensed consolidated statements of operations and comprehensive income. Additionally, for the three and nine months ended September 30, 2017, the Company recognized $5 million of stock-based compensation expense due to the modification of non-vested stock options as part of the severance agreement with the former Chief Executive Officer of the Company, which has been included in Restructuring charges in the condensed consolidated statements of operations and comprehensive income. 

As of September 30 , 2017 there was $ 31 million of total unrecognized co mpensation costs related to non- vested stock options , restricted stock units (“RSUs”) and performance shares granted under the Amended and Restated ServiceMaster Global Holdings , Inc. Stock Incentive Plan (“MSIP”) and the Amended and Restated ServiceMaster Global Holdings, Inc. 2014 Omnibus Incentive Plan (the “Omnibus Incentive Plan”) and discounts associated with the ServiceMaster Global Holdings, Inc. Employee Stock Purchase Plan (the “Employee Stock Purchase Plan”). These remaining costs are expected to be recognized over a weighted-average period o f   2. 10 years.

 

11


 

N ote 7 . Comprehensive Income (Loss)

Comprehensive income , which primarily includes net income (loss), unrealized gain (loss) on marketable securities, unrealized gain (loss) on derivative instruments and the effect of foreign currency translation gain (loss), is disclosed in the condensed consolidated statements of operations and comprehensive income.

The following tables summarize the activity in accumulated other comprehensive income (loss), net of the related tax effects.





 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

Unrealized

 

 

 

 

 

 



 

 

 

Gains (Losses)

 

 

 

 

 

 



 

Unrealized

 

on Available

 

Foreign

 

 

 



 

Gains (Losses)

 

-for-Sale

 

Currency

 

 

 

(In millions)

 

on Derivatives

 

Securities

 

Translation

 

Total

Balance as of December 31, 2016

 

$

12 

 

$

 

$

(15)

 

$

(3)

Other comprehensive income (loss) before reclassifications:

 

 

 

 

 

 

 

 

 

 

 

 

Pre-tax amount

 

 

(9)

 

 

 

 

 

 

(2)

Tax benefit

 

 

(3)

 

 

 

 

 —

 

 

(2)

After-tax amount

 

 

(5)

 

 

 

 

 

 

 —

Amounts reclassified from accumulated other comprehensive income (loss) (1)  

 

 

 

 

 —

 

 

 —

 

 

Net current period other comprehensive income

 

 

(2)

 

 

 

 

 

 

Balance as of September 30, 2017

 

$

10 

 

$

 

$

(11)

 

$



 

 

 

 

 

 

 

 

 

 

 

 

Balance as of December 31, 2015

 

$

(7)

 

$

 

$

(15)

 

$

(21)

Other comprehensive income (loss) before reclassifications:

 

 

 

 

 

 

 

 

 

 

 

 

Pre-tax amount

 

 

(4)

 

 

 —

 

 

 

 

(2)

Tax benefit

 

 

(1)

 

 

 —

 

 

 —

 

 

(1)

After-tax amount

 

 

(3)

 

 

(1)

 

 

 

 

(2)

Amounts reclassified from accumulated other comprehensive income (loss) (1)  

 

 

 

 

(2)

 

 

 —

 

 

Net current period other comprehensive income (loss)

 

 

 

 

(3)

 

 

 

 

Balance as of September 30, 2016

 

$

(5)

 

$

 —

 

$

(13)

 

$

(19)

___________________________________

(1)

Amounts are net of tax. See reclassifications out of accumulated other comprehensive income (loss) below for further details.

Reclassifications out of accumulated other comprehensive income (loss) included the following components for the periods indicated.



 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

Amounts Reclassified from Accumulated

 

 



 

Other Comprehensive Income (Loss)

 

 



 

Three Months Ended

 

Nine Months Ended

 

Condensed Consolidated Statements of



 

September 30,

 

September 30,

 

Operations and Comprehensive Income

(In millions)

 

2017

 

2016

 

2017

 

2016

 

Location

Losses on derivatives:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Fuel swap contracts

 

$

 

$

(1)

 

$

 

$

(3)

 

Cost of services rendered and products sold

Interest rate swap contracts

 

 

(2)

 

 

(2)

 

 

(7)

 

 

(5)

 

Interest expense

Net losses on derivatives

 

 

(1)

 

 

(2)

 

 

(5)

 

 

(8)

 

 

Impact of income taxes

 

 

 —

 

 

 

 

 

 

 

Provision for income taxes

Total reclassifications related to derivatives

 

$

(1)

 

$

(2)

 

$

(3)

 

$

(5)

 

 

Gains on available-for-sale securities

 

$

 —

 

$

 —

 

$

 —

 

$

 

Interest and net investment income

Impact of income taxes

 

 

 —

 

 

 —

 

 

 —

 

 

(1)

 

Provision for income taxes

Total reclassifications related to securities

 

$

 —

 

$

 —

 

$

 —

 

$

 

 

Total reclassifications for the period

 

$

 —

 

$

(2)

 

$

(3)

 

$

(3)

 

 

 

 

12


 

Note 8 . Supplemental Cash Flow Information

Supplemental information relating to the condensed consolidated statements of cash flows is presented in the following table:



 

 

 

 

 

 



 

 

 

 

 

 



 

Nine Months Ended



 

September 30,

(In millions)

 

2017

 

2016

Cash paid for or (received from):

 

 

 

 

 

 

Interest expense

 

$

97 

 

$

112 

Interest and dividend income

 

 

(1)

 

 

(2)

Income taxes, net of refunds

 

 

78 

 

 

58 

As of September 30, 2017, December 31, 2016 and September 30, 2016, Cash and cash equivalents of $456 million, $291 million and $230 million, respectively, and Restricted cash of $89 million, $95 million and $95 million, respectively, as presented on the condensed consolidated statements of financial position represent the amounts comprising Cash and cash equivalents and restricted cash of $545 million, $386 million, and $325 million, respectively, on the condensed consolidated statement of cash flows. There was no restricted cash balance as of December 31, 2015.

The Company acquired $30 million and $ 50 million of property and equipment through capital leases and other non-cash  financing transactions in the nine months ended   September 30, 2017 and 2016 , respectively, which have been excluded from the condensed consolidated statements of cash flows as non-cash investing and financing activities. 

In the nine months ended   September 30, 2016 , the Company converted certain company-owned Merry Maids branches to franchises for a total purchase price of $9 million. In the nine months ended   September 30, 2016 , the Company received cash of $6 million and provided financing of $2 million. These financed amounts have been excluded from the condensed consolidated statements of cash flows as non-cash investing activities.

 



Note 9 . Cash and Marketable Securities

Cash, money market funds and certificates of deposits with maturities of three months or less when purchased are included in Cash and cash equivalents on the condensed consolidated statements of financial position. As of September 30, 2017 and December 31, 2016 , the Company’s investments consisted primarily of treasury bills (“ Debt securities”) and common equity securities (“Equity securities”). The amortized cost, fair value and gross unrealized gains and losses of the Company’s short- and long-term investments in Debt and Equity securities are as follows:





 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

Gross

 

Gross

 

 

 



 

Amortized

 

Unrealized

 

Unrealized

 

Fair

(In millions)

 

Cost

 

Gains

 

Losses

 

Value

Available-for-sale securities, September 30, 2017:

 

 

 

 

 

 

 

 

 

 

 

 

Debt securities

 

$

15 

 

$

 —

 

$

 —

 

$

15 

Equity securities

 

 

15 

 

 

 

 

 —

 

 

19 

Total securities

 

$

30 

 

$

 

$

 —

 

$

33 

Available-for-sale securities, December 31, 2016:

 

 

 

 

 

 

 

 

 

 

 

 

Debt securities

 

$

27 

 

$

 —

 

$

 —

 

$

27 

Equity securities

 

 

15 

 

 

 

 

 —

 

 

17 

Total securities

 

$

43 

 

$

 

$

 —

 

$

44 

There were no unrealized losses which had been in a loss position for more than one year as of September 30, 2017 and December 31, 2016.  

Gains and losses on sales of investments, as determined on a specific identification basis, are included in investment income in the period they are realized. The Company periodically reviews its portfolio of investments to determine whether there has been an other than temporary decline in the value of the investments from factors such as deterioration in the financial condition of the issuer or the market(s) in which the issuer competes . The table below summarizes proceeds, gross realized gains and gross realized losses resulting from sales of available-for-sale securities. There were no impairment charges due to other than temporary declines in the value of certain investments for the three and nine months ended September 30, 2017 and 2016.



 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

 

 

 

 

 

 

 

 



 

Three Months Ended

 

Nine Months Ended



 

September 30,

 

September 30,

(In millions)

 

2017

 

2016

 

2017

 

2016

Proceeds from sale of securities

 

$

11 

 

$

 —

 

$

11 

 

$

42 

Gross realized gains, pre-tax

 

 

 —

 

 

 —

 

 

 —

 

 

Gross realized gains, net of tax

 

 

 —

 

 

 —

 

 

 —

 

 

Gross realized (losses), pre-tax

 

 

 —

 

 

 —

 

 

 —

 

 

 —

Gross realized (losses), net of tax

 

 

 —

 

 

 —

 

 

 —

 

 

 —

 

13


 

Note 10 . Long-Term Debt

Long-term debt is summarized in the following table:





 

 

 

 

 

 



 

 

 

 

 

 



 

As of

 

As of



 

September 30,

 

December 31,

(In millions)

 

2017

 

2016

Senior secured term loan facility maturing in 2023 (1)

 

$

1,618 

 

$

1,628 

Revolving credit facility maturing in 2021

 

 

 —

 

 

 —

5.125% notes maturing in 2024 (2)

 

 

738 

 

 

737 

7.10% notes maturing in 2018 (3)

 

 

79 

 

 

77 

7.45% notes maturing in 2027 (3)

 

 

169 

 

 

167 

7.25% notes maturing in 2038 (3)

 

 

42 

 

 

65 

Vehicle capital leases (4)

 

 

94 

 

 

87 

Other

 

 

61 

 

 

71 

Less current portion

 

 

(146)

 

 

(59)

Total long-term debt

 

$

2,654 

 

$

2,772 

___________________________________

(1)

As of September 30, 2017 and December 31, 2016, presented net of $16 million and $ 18 million, respectively, in unamortized debt issuance costs and $4 million and $ 4 million, respectively, in unamortized original issue discount paid.

(2)

As of September 30, 2017 and December 31, 2016, presented net of $12 and $ 13 million, respectively, in unamortized debt issuance costs.

(3)

As of September 30, 2017 and December 31, 2016, collectively presented net of $38 million and $ 48 million, respectively, of unamortized fair value adjustments related to purchase accounting, which increases the effective interest rate from the coupon rates shown above.

(4)

The Company has entered into a fleet management services agreement (the “Fleet Agreement”) which, among other things, allows the Company to obtain fleet vehicles through a leasing program. All leases under the Fleet Agreement are capital leases for accounting purposes. The lease rental payments include an interest component calculated using a variable rate based on one-month LIBOR plus other contractual adjustments and a borrowing margin totaling 2.45  percent.

Repurchase of Notes

On September 18, 2017, the Company purchased $13 million in aggregate principal amount of its 7.25% notes maturing in 2038 at a price of 105% of the principal amount using available cash.  On May 11, 2017, the Company purchased $17 million in aggregate principal amount of its 7.25% notes maturing in 2038 at a price of 97% of the principal amount using available cash. The repurchased notes were delivered to the trustee for cancellation.  In connection with these partial repurchases, the Company recorded a loss on extinguishment of debt of $ 3 million and $6 million in the three and nine months ended September 30, 2017 , respectively .

Interest Rate Swaps

Interest rate swap agreements in effect as of September 30, 2017 are as follows:



 

 

 

 

 

 

 

 

 

 

Trade Date

 

Effective
Date

 

Expiration
Date

 

Notional
Amount

 

Fixed
Rate (1)

 

Floating
Rate

November 7, 2016

 

November 8, 2016

 

November 30, 2023

 

$650,000

 

1.493

%

One month LIBOR

___________________________________

(1) Before the application of the applicable borrowing margin.

 



Note  11 . Acquisitions

Acquisitions have been accounted for using the acquisition method and, accordingly, the results of operations of the acquired businesses have been included in the condensed consolidated financial statements since their dates of acquisition. The assets and liabilities of these businesses were recorded in the financial statements at their estimated fair values as of the acquisition dates. 

During the nine months ended   September 30, 2017, the Company completed two pest control acquisitions and purchased a ServiceMaster Clean master distributor within the Franchise Services Group. The total purchase price for these acquisitions was $ 15 million. The Company recorded goodwill of $1 million and other intangibles, primarily reacquired rights, of $13 million related to these acquisitions. 

On November 30, 2016 , the Company acquired Landmark Home Warranty, LLC (“Landmark”) for a total purchase price of $39 million. The Company recorded goodwill of $37 million and other intangibles, primarily customer relationships, of $13 million related to this acquisition. During the nine months ended   September 30, 2017, the Company finalized its assessment of the fair value

14


 

of the assets acquired and liabilities assumed.  The Company updated its preliminary allocation and reclassified $4 million from other intangibles, primarily customer relationships, to goodwill.

During the nine months ended   September 30, 2016, the Company completed several pest control and termite acquisitions. The total purchase price for these acquisitions was $4 3  million. The Company recorded goodwill of $ 34  million and other intangibles of $ 6  million related to these acquisitions.  On June 27, 2016 , the Company acquired OneGuard Home Warranties (“OneGuard”) for a total purchase price of $6 1 million. The C ompany recorded goodwill of $57 million and other intangibles of $15 million related to the OneGuard acquisition.

Supplemental cash flow information regarding the Company’s acquisitions is as follows:











 

 

 

 

 

 



 

 

 

 

 

 



 

Nine Months Ended



 

September 30,

(In millions)

 

2017

 

2016

Assets acquired

 

$

15 

 

$

123 

Liabilities assumed

 

 

(1)

 

 

(19)

Net assets acquired

 

$

15 

 

$

104 



 

 

 

 

 

 

Net cash paid

 

$

12 

 

$

86 

Seller financed debt

 

 

 

 

18 

Purchase price

 

$

15 

 

$

104 

 

N ote  12 . Income Taxes  

As of September 30, 2017 and December 31, 2016,   the Company had   $ 14 million   and $13 million, respectively, of tax benefits primarily reflected in state tax returns that have not been recognized for financial reporting purposes (“unrecognized tax benefits”). Based on information currently available, it is reasonably possible that over the next 12 month period unrecognized tax benefits may decrease by $2 million as the result of settlements of ongoing audits, statute of limitation expirations or final settlements of uncertain tax positions in multiple jurisdictions.

As required by Accounting Standard Codification (“ASC”) 740, “Income Taxes,” the Company computes interim period income taxes by applying an anticipated annual effective tax rate to the Company’s year-to-date income or loss from continuing operations before income taxes, except for significant unusual or infrequently occurring items. The Company’s estimated tax rate is adjusted each quarter in accordance with ASC 740.

T he effective tax rate on income from continuing operations was 29.6   percent and 3 9.8   percent for the three months ended September 30, 2017 and 2016, respectively. The effective tax rate on income from continuing operations for the three months ended September 30, 2017 was primarily affected by excess tax benefits for share-based awards.

T he effective tax rate on income from continuing operations was 35.0 percent and 3 7.9 percent for the nine months ended   September 30, 2017 and 2016, respectively. The effective tax rate on income from continuing operations for the nine months ended September 30, 2017 and September 30, 2016 were primarily affected by excess tax benefits for share-based awards.

 

Note 13 . Business Segment Reporting

The business of the Company is conducted through three reportable segments: Terminix, American Home Shield and Franchise Services Group.

In accordance with accounting standards for segments, the Company’s reportable segments are strategic business units that offer different services. The Terminix segment provides termite and pest control services to residential and commercial customers and distributes pest control products. The American Home Shield segment provides home warranties for household systems and appliances. The Franchise Services Group segment provides residential and commercial disaster restoration, janitorial and cleaning services through franchises primarily under the ServiceMaster, ServiceMaster Restore and ServiceMaster Clean brand names, home cleaning services through franchises primarily under the Merry Maids brand name, cabinet and wood furniture repair primarily under the Furniture Medic brand name and home inspection services primarily under the AmeriSpec brand name. Corporate includes SMAC , the Company’s financing subsidiary exclusively dedicated to providing financing to its franchisees and retail customers of its operating units, and the Company’s headquarters operations (substantially all of which costs are allocated to the Company’s reportable segments), wh ich provide various technology, marketing , finance, legal and other support services to the reportabl e segments. The composition of the Company’s reportable segments is consistent with that used by the Company’s chief operating decision maker (the “CODM”) to evaluate performance and allocate resources.

Information regarding the accounting policies used by the Company is described in the Company’s 2016 Form 10-K . The Company derives substantially all of its revenue from customers and franchisees in the United States with approximately   two percent generated in foreign markets. Operating expenses of the business units consist primarily of direct costs and indirect costs allocated from Co rporate .

15


 

The Company uses Reportable Segment Adjusted EBITDA as its measure of segment profitability. Accordingly, the CODM evaluates performance and allocates resources based primarily on Reportable Segment Adjusted EBITDA. Reportable Segment Adjusted EBITDA is defined as net income before: unalloca ted corporate expenses; income from discontinued operations, net of income taxes; provision for income taxes; interest expense; depreciation and amortization expense; 401(k) Plan corrective contribution; fumigation related matters; insurance reserve adjustment; non-cash stock-based compensation expense; restructuring charges; gain on sale of Merry Maids branches; non-cash impairment of software and other related costs; and loss on extinguishment of debt . The Company’s definition of Reportable Segment Adjusted EBITDA may not be calculated or comparable to similarly titled measures of other companies. The Company believe s Reportable Segment Adjusted EBITDA is useful for investors, analysts and other interested parties as it facilitates company-to-company operating performance comparisons by excluding potential differences caused by variations in capital structures, taxation, the age and book depreciation of facilities and equipment, restruct uring initiatives and equity-based, long-term incentive plans.

Information for continuing operations for each reportable segment and Corporate is presented below:





 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

 

 

 

 

 

 

 

 



 

Three Months Ended

 

Nine Months Ended



 

September 30,

 

September 30,

(In millions)

 

2017

 

2016

 

2017

 

2016

Revenue:

 

 

 

 

 

 

 

 

 

 

 

 

Terminix

 

$

395 

 

$

396 

 

$

1,188 

 

$

1,174 

American Home Shield

 

 

346 

 

 

309 

 

 

899 

 

 

786 

Franchise Services Group

 

 

55 

 

 

51 

 

 

157 

 

 

151 

Reportable Segment Revenue

 

$

797 

 

$

757 

 

$

2,245 

 

$

2,111 

Corporate

 

 

 —

 

 

 

 

 

 

Total Revenue

 

$

797 

 

$

758 

 

$

2,246 

 

$

2,113 

Reportable Segment Adjusted EBITDA: (1)

 

 

 

 

 

 

 

 

 

 

 

 

Terminix

 

$

82 

 

$

92 

 

$

269 

 

$

299 

American Home Shield

 

 

96 

 

 

79 

 

 

209 

 

 

170 

Franchise Services Group

 

 

22 

 

 

21 

 

 

65 

 

 

58 

Reportable Segment Adjusted EBITDA

 

$

200 

 

$

192 

 

$

543 

 

$

526 

___________________________________

(1)

Presented below is a reconciliation of Net Income to Reportable Segment Adjusted EBITDA: 























 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

 

 

 

 

 

 

 

 



 

Three Months Ended

 

Nine Months Ended



 

September 30,

 

September 30,

(In millions)

 

2017

 

2016

 

2017

 

2016

Net Income

 

$

80 

 

$

70 

 

$

204 

 

$

124 

Unallocated corporate expenses

 

 

 —

 

 

 —

 

 

 —

 

 

Depreciation and amortization expense

 

 

26 

 

 

24 

 

 

77 

 

 

68 

401(k) Plan corrective contribution

 

 

(4)

 

 

 —

 

 

(3)

 

 

Fumigation related matters

 

 

 —

 

 

 

 

 

 

92 

Insurance reserve adjustment

 

 

 —

 

 

 —

 

 

 —

 

 

23 

Non-cash stock-based compensation expense

 

 

 

 

 

 

10 

 

 

10 

Restructuring charges

 

 

21 

 

 

 

 

24 

 

 

13 

Gain on sale of Merry Maids branches

 

 

 —

 

 

 —

 

 

 —

 

 

(2)

Non-cash impairment of software and other related costs

 

 

 —

 

 

 —

 

 

 

 

Income from discontinued operations, net of income taxes

 

 

 —

 

 

 —

 

 

(1)

 

 

 —

Provision for income taxes

 

 

34 

 

 

46 

 

 

109 

 

 

76 

Loss on extinguishment of debt

 

 

 

 

 —

 

 

 

 

 —

Interest expense

 

 

38 

 

 

39 

 

 

113 

 

 

115 

Reportable Segment Adjusted EBITDA

 

$

200 

 

$

192 

 

$

543 

 

$

526 











Note  14 . Related Party Transactions

TruGreen Spin-off

In connection with the TruGreen spin-off on January 14, 2014, the Company entered into a transition services agreement with Tru Green Holding Corporation (“ TruGreen”) pursuant to which the Company provide s   TruGreen with specified communications, public relations, finance and accounting, tax, treasury, internal audit, human resources operations and benefits, risk management and insurance, supply management, real estate management, marketing, facilities, information technology and other support services. The charges for the transition services are designed to allow the Company to fully recover the direct costs of providing the services, plus

16


 

specified margins and any out-of-pocket costs and expenses. The services provided under the transition services agreement terminated at various specified times on or prior to December 31, 2016, except certain information technology services, which the Company has entered into an amendment to the transition services agreement with TruGreen to extend through June 30, 2018.  TruGreen may terminate the extended transition services agreement for convenience upon 90  days written notice .

Under this transition services agreement, the Company recorded fees from TruGreen of   $1 million in the nine months ended September 30, 2017, and   $ 2 million and $ 6 million in the three and nine months ended September 30, 2016, respectively , which is included as a reduction in Selling and administrative expenses in the condensed consolidated statement of operations and comprehensive income. As of September 30, 2017, all amounts owed by TruGreen under this agreement have been paid.  

Note 15 . Fair Value Measurements  

The period-end carrying amounts of cash and cash equivalents, receivables, restricted cash, accounts payable and accrued liabilities approximate fair value because of the short maturity of these instruments. The period-end carrying amounts of long-term notes receivable approximate fair value as the effective interest rates for these instruments are comparable to period-end market rates. The period-end carrying amounts of short- and long-term marketable securities also approximate fair value, with unrealized gains and losses reported net of tax as a component of accumulated other comprehensive income (loss) on the condensed consolidated statements of financial position, or, for certain unrealized losses, reported in interest and net investment income in the condensed consolidated statements of operations and comprehensive income if the decline in value is other than temporary. The carrying amount of total debt was $2,800 million and $ 2,831 million and the estimated fair value was $2,911 million and $2, 930   million as of September 30, 2017 and December 31, 2016 , respectively. The fair value of the Company’s debt is estimated based on available market prices for the same or similar instruments which are considered significant other observable inputs (Level 2) within the fair value hierarchy. The fair values presented reflect the amounts that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date (exit price). The fair value estimates presented in this report are based on information available to the Company as of September 30, 2017 and December 31, 2016 .

The Company has estimated the fair value of its financial instruments measured at fair value on a recurring basis using the market and income approaches. For investments in marketable securities, deferred compensation trust assets and derivative contracts, which are carried at their fair values, the Company’s fair value estimates incorporate quoted market prices, other observable inputs (for example, forward interest rates) and unobservable inputs (for example, forward commodity prices) at the balance sheet date.

Interest rate swap contracts are valued using forward interest rate curves obtained from third-party market data providers. The fair value of each contract is the sum of the expected future settlements between the contract counterparties, discounted to present value. The expected future settlements are determined by comparing the contract interest rate to the expected forward interest rate as of each settlement date and applying the difference between the two rates to the notional amount of debt in the interest rate swap contracts.

Fuel swap contracts are valued using forward fuel price curves obtained from third-party market data providers. The fair value of each contract is the sum of the expected future settlements between the contract counterparties, discounted to present value. The expected future settlements are determined by comparing the contract fuel price to the expected forward fuel price as of each settlement date and applying the difference between the contract and expected prices to the notional gallons in the fuel swap contracts. The Company regularly reviews the forward price curves obtained from third-party market data providers and related changes in fair value for reasonableness utilizing information available to the Company from other published sources.

The Company has not changed its valuation techniques for measuring the fair value of any financial assets and liabilities during the year. Transfers between levels, if any, are recognized at the end of the reporting period. There were no significant transfers betwee n levels during each of the nine month periods ended September 30, 2017 and 2016 .

17


 

The carrying amount and estimated fair value of the Company’s financial instruments that are recorded at fair value on a recurring basis for the periods presented are as follows:





 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

 

 

Estimated Fair Value Measurements



 

 

 

 

 

 

Quoted

 

Significant

 

 

 



 

 

 

 

 

 

Prices In

 

Other

 

Significant



 

 

 

 

 

 

Active

 

Observable

 

Unobservable



 

Statement of Financial

 

Carrying

 

Markets

 

Inputs

 

Inputs

(In millions)

 

Position Location

 

Value

 

(Level 1)

 

(Level 2)

 

(Level 3)

As of September 30, 2017:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Financial Assets:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Deferred compensation trust

 

Long-term marketable securities

 

$

 

$

 

$

 —

 

$

 —

Investments in marketable securities

 

Marketable securities and Long-term marketable securities

 

 

25 

 

 

24 

 

 

 

 

 —

Fuel swap contracts

 

Prepaid expenses and other assets

 

 

 

 

 —

 

 

 —

 

 

Interest rate swap contract

 

Other assets

 

 

19 

 

 

 —

 

 

19 

 

 

 —

Total financial assets

 

 

 

$

53 

 

$

32 

 

$

20 

 

$

Financial Liabilities:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Fuel swap contracts

 

Other accrued liabilities

 

$

 —

 

$

 —

 

$

 —

 

$

 —

Interest rate swap contract

 

Other accrued liabilities

 

 

 

 

 —

 

 

 

 

 —

Total financial liabilities

 

 

 

$

 

$

 —

 

$

 

$

 —



 

 

 

 

 

 

 

 

 

 

 

 

 

 

As of December 31, 2016:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Financial Assets:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Deferred compensation trust

 

Long-term marketable securities

 

$

 

$

 

$

 —

 

$

 —

Investments in marketable securities

 

Marketable securities and Long-term marketable securities

 

 

36 

 

 

33 

 

 

 

 

 —

Fuel swap contracts

 

Prepaid expenses and other assets and Other assets

 

 

 

 

 —

 

 

 —

 

 

Interest rate swap contract

 

Other assets

 

 

27 

 

 

 —

 

 

27 

 

 

 —

Total financial assets

 

 

 

$

75 

 

$

40 

 

$

30 

 

$

Financial Liabilities:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Interest rate swap contract

 

Other accrued liabilities and Other long-term obligations

 

$

 

$

 —

 

$

 

$

 —

Total financial liabilities

 

 

 

$

 

$

 —

 

$

 

$

 —

A   reconciliation of the beginning and ending fair values of financial instruments valued using significant unobservable inputs (Level 3) on a recurring basis is presented as follows:





 

 

 

 

 



 

 

 

 

 



 

Fuel Swap

 

 



 

Contract

 

 



 

Assets

 

 

(In millions)

 

(Liabilities)

 

Location of Gain (Loss) included in Earnings

Balance as of December 31, 2016

 

$

 

 

Total (losses) gains (realized and unrealized)

 

 

 

 

 

Included in earnings

 

 

 

Cost of services rendered and products sold

Included in other comprehensive income

 

 

(4)

 

 

Settlements

 

 

(2)

 

 

Balance as of September 30, 2017

 

$

 

 



 

 

 

 

 

Balance as of December 31, 2015

 

$

(4)

 

 

Total (losses) gains (realized and unrealized)

 

 

 

 

 

Included in earnings

 

 

(3)

 

Cost of services rendered and products sold

Included in other comprehensive income

 

 

 

 

Settlements

 

 

 

 

Balance as of September 30, 2016

 

$

 

 

18


 

The following tables present information relating to the significant unobservable inputs of the Company’s Level 3 financial instruments:





 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

 

 

 

 

 

 

 

 



 

Fair Value

 

Valuation

 

 

 

 

 

Weighted



 

(in millions)

 

Technique

 

Unobservable Input

 

Range

 

Average

As of September 30, 2017:

 

 

 

 

 

 

 

 

 

 

 

 

Fuel swap contracts

 

$

 

Discounted Cash Flows

 

Forward Unleaded Price per Gallon (1)

 

$2.29 - $2.66

 

$

2.46 

As of December 31, 2016:

 

 

 

 

 

 

 

 

 

 

 

 

Fuel swap contracts

 

$

 

Discounted Cash Flows

 

Forward Unleaded Price per Gallon (1)

 

$2.31 - $2.85

 

$

2.55 

___________________________________

(1)

Forward prices per gallon were derived from third-party market data providers. A decrease in the forward price would result in a decrease in the fair value of the fuel swap contracts.

The Company uses derivative financial instruments to manage risks associated with changes in fuel prices and interest rates. The Company does not hold or issue derivative financial instruments for trading or speculative purposes. In designating its derivative financial instruments as hedging instruments under accounting standards for derivative instruments, the Company formally documents the relationship between the hedging instrument and the hedged item, as well as the risk management objective and strategy for the use of the hedging instrument. This documentation includes linking the derivatives to forecasted transactions. The Company assesses at the time a derivative contract is entered into, and at least quarterly thereafter, whether the derivative item is effective in offsetting the projected changes in cash flows of the associated forecasted transactions. All of the Company’s designated hedging instruments are classified as cash flow hedges.

The Company has historically hedged a significant portion of its annual fuel consumption. The Company has also historically hedged the interest payments on a portion of its variable rate debt through the use of interest rate swap agreements. All of the Company’s fuel swap contracts and interest rate swap contracts are classified as cash flow hedges, and, as such, the hedging instruments are recorded on the condensed consolidated statements of financial position as either an asset or liability at fair value, with the effective portion of changes in the fair value attributable to the hedged risks recorded in accumulated other comprehensive income (loss). Any change in the fair value of the hedging instrument resulting from ineffectiveness, as defined by accounting standards, is recognized in current period earnings. Cash flows related to fuel and interest rate derivatives are classified as operating activities in the condensed consolidated statements of cash flows.

Ineffective portions of derivative instruments designated in accordance with accounting standards as cash flow hedge relationships we re insignificant during the nine months ended September 30, 2017 . As of September 30, 2017 , the Company had fuel swap contracts to pay fixed prices for fuel with an aggregate notional amount of $30  million, maturing through 2018. Under the terms of its fuel swap contracts, the Company is required to post collateral in the event that the fair value of the contracts exceeds a certain agreed upon liability level and in other circumstances required by the counterparty. As of September 30, 2017 , the Company had posted $2  million in letters of credit as collateral under its fuel hedging program, which were issued under the Revolving Credit Facility.

The effective portion of the gain or loss on derivative instruments designated and qualifying as cash flow hedging instruments is recorded in accumulated other comprehensive income (loss). These amounts are reclassified into earnings in the same period or periods during which the hedged forecasted debt interest settlement or the fuel settlem ent affects earnings. See Note 7 to the condensed consolidated financial statements for the effective portion of the gain or loss on derivative instruments recorded in accumulated other comprehensive income (loss) and for the amounts reclassified out of accumulated other comprehensive income (loss) and into earnings. The amount expected to be reclassified into earnings during the next 12 months includes unrealized gains and losses related to open fuel hedges and interest rate swaps. Specifically, as the underlying forecasted transactions occur during the next 12 months, the hedging gains and losses in accumulated other comprehensive income (loss) expected to be recognized in earnings is a loss of $2 million , net of tax, as of September 30, 2017 . The amounts that are ultimately reclassified into earnings will be based on actual fuel prices and interest rates at the time the positions are settled and may differ materially from the amount noted above.

 





Note  16 . Earnings Per Share

Basic earnings per share is computed by dividing net income by the weighted average number of shares of common stock outstanding. Diluted earnings per share is computed by dividing net income by the weighted-average number of shares of common stock outstanding during the period, increased to include the number of shares of common stock that would have been outstanding had potential dilutive shares of common stock been issued. The d ilutive effect of stock options, RSUs and performance shares are reflected in diluted net income per share by applying the treasury stock method.

19


 

A reconciliation of the amounts included in the computation of basic earnings per share from continuing operations and diluted earnings per share from continuing operations is as follows:





 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

 

 

 

 

 

 

 

 



 

Three Months Ended

 

Nine Months Ended



 

September 30,

 

September 30,

(In millions, except per share data)

 

2017

 

2016

 

2017

 

2016

Income from continuing operations

 

$

80 

 

$

70 

 

$

204 

 

$

124 

Weighted-average common shares outstanding

 

 

134.3 

 

 

135.1 

 

 

134.2 

 

 

135.4 

Effect of dilutive securities:

 

 

 

 

 

 

 

 

 

 

 

 

RSUs

 

 

0.2 

 

 

0.2 

 

 

0.1 

 

 

0.2 

Stock options (1)

 

 

0.7 

 

 

1.8 

 

 

1.2 

 

 

1.9 

Weighted-average common shares outstanding—assuming dilution

 

 

135.2 

 

 

137.1 

 

 

135.4 

 

 

137.5 

Basic earnings per share from continuing operations

 

$

0.60 

 

$

0.52 

 

$

1.52 

 

$

0.92 

Diluted earnings per share from continuing operations

 

$

0.59 

 

$

0.51 

 

$

1.50 

 

$

0.90 

___________________________________

(1)

Options to purchase 1.0 million and 0.9 million shares for the three months ended September 30, 2017 and 2016, respectively, and 1.0 million and 0.9 million shares for the nine months ended September 30, 2017 and 2016, respectively, were not included in the diluted earnings per share calculation because their effect would have been anti-dilutive.

   























































20


 

ITEM 2. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

The following information should be read in conjunction with the unaudited condensed consolidated financial statements and related notes included in Item 1 of this Quarterly Report on Form 10-Q . The following discussion may contain forward-looking statements that reflect our plans, estimates and beliefs. Our actual results could differ materially from those discussed in these forward-looking statements. Factors that could cause or contribute to these differences include those factors discussed below and elsewhere in this report, particularly in “—Information Regarding Forward-Lookin g Statements.”

Overview

Our core services include termite and pest control, home warranties, disaster restoration, janitorial, residential cleaning, cabinet and wood furniture repair and home inspection under the following leading brands: Terminix, American Home Shield, ServiceMaster Restore, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec. Our operations for the periods presented in this report are organized into three reportable segments: Terminix, American Home Shield and Franchise Services Group.

American Home Shield Spin-off

On July 26, 2017, the Company announ ced that it intends to separate its American Home Shield business from the Company’s Terminix and Franchise Services Group businesses by means of a s pinoff of the American Home Shield business to Company shareholders, resulting in two public ly traded companies. The spin-off would create two independent companies , each with an enhanced strategic focus, simplified operating structure, distinct investment identity and strong financial profile. The transaction is expected to be completed in the third quarter of 2018, subject to satisfaction of customary conditions, including the effectiveness of a Registration Statement on Form 10 to be filed with the SEC ,   receipt of a favorable ruling from the IRS concerning certain tax matters and final approval by the Company’s board of directors, and it is intended to qualify as a tax-free distribution to the Company’s shareholders for U.S. federal income tax purposes.

Key Business Metrics

We focus on a variety of indicators and key operating and financial metrics to monitor the financial condition and performance of the continuing operations of our businesses. These metrics include:

·

revenue,

·

operating expenses,

·

net income,

·

earnings per share,

·

Adjusted EBITDA,

·

organic revenue growth,

·

customer retention rates, and

·

customer counts growth.

To the extent applicable, these measures are evaluated with and without impairment, restructuring and other charges that management believes are not indicative of the earnings capabilities of our businesses. We also focus on measures designed to monitor cash flow, including net cash provided from operating activities from continuing operations and free cash flow .

Revenue.   Our revenue results are primarily a function of the volume and pricing of the services and products provided to our customers by our businesses as well as the mix of services and products provided across our businesses. The volume of our revenue in Terminix and American Home Shield is impacted by new unit sales, the retention of our existing customers and acquisitions. We expect to continue our tuck-in acquisition program at Terminix   and to periodically evaluate other strategic acquisitions . Revenue results in the Franchise Services Group are driven principally by royalty fees earned from our franchisees. We serve both residential and commercial customers, principally in the United States. In 201 6 , approximately 98 percent of our revenue was generated by sales in the United States.

Operating Expenses.   In addition to the impact of changes in our revenue results, our operating results are affected by, among other things, the level of our operating expenses. A number of our operating expenses are subject to inflationary pressures, such as fuel, chemicals, raw materials, wages and salaries, employee benefits and health care, vehicles, contractor costs, self-insurance costs and other insurance premiums, as well as various regulatory compliance costs.

Net Income and Earnings Per Share .   Basic earnings per share is compute d by dividing net income by the weighted - average number of shares of common stock outstanding. Diluted earnings per share is computed by dividing net income by the weighted-average number of shares of common stock outstanding during the period, increased to include the number of shares of common stock that would have been outstanding had potential dilutive shares of common stock been issued. The dilutive effect of stock options and RSUs are reflected in diluted net income per share by applying the treasury stock method. The presentation of net income and earnings

21


 

Table of Contents

 

per share provides GAAP measures of performance which are useful for investors, analysts and other interested parties in company-to-company operating performance comparisons.

Adjusted EBITDA. We evaluate performance and allocate resources based primarily on Adjusted EBITDA. We define Adjus ted EBITDA as net income b efore: income from discontinued operations, net of income taxes; provision for income taxes; interest expense; depreciation and amortization expense; 401(k) Plan corrective contribution; fumigation related matters;   insurance reserve adjustment; non-cash stock-based compensation expense; restructuring charges; gain on sale of Merry Maids branches ;   non-cash impairment of software and other related costs ; and loss on extinguishment of debt . We believe Adjusted EBITDA is useful for investors, analysts and other interested parties as it facilitates company-to-company operating performance comparisons by excluding potential differences caused by variations in capital structures, taxation, the age and book depreciation of facilities and equipm ent, restructuring initiatives and equity-ba sed, long-term incentive plans.

Organic Revenue Growth.   We evaluate organic revenue growth to track performance of the business, including the impacts of sales, pricing, new service offerings and other growth initiatives. Organic revenue growth excludes revenue from acquired customers for 12 months following the acquisition date.

Customer Retention Rates and Customer Counts Growth. Where applicable, w e report our customer retention rates and growth in customer counts in order to track the performance of the business. Customer counts represent our recurring customer base, which includes customers with active contracts for recurring services. Retention rates are calculated as the ratio of ending customer counts to the sum of beginning customer counts, new sales and acquired accounts for the applicable period. These measures are presented on a rolling, 12-month basis in order to avoid seasonal anomalies. See “—Segment Review.”

Seasonality

We have seasonality in our business, which drives fluctuations in revenue and Adjusted EBITDA for interim periods. In 201 6, approximately 22 percent, 27 percent, 28 percent and 23 percent of our revenue and approximately 19 percent, 30 percent, 29 percent and 22  percent of our Adjusted EBITDA was recognized in the first, second, third and fourth quarters, respectively.

Effect of Weather Conditions

The demand for our services and our results of operations are also affected by weather conditions, including the seasonal nature of our termite and pest control services, home inspection services and disaster restoration services. Weather conditions which have a potentially unfavorable impact to our business include cooler temperatures or droughts which can impede the development of termite swarms and lead to lower demand for our termite control services; and extreme temperatures which can lead to an increase in service requests related to household systems .   For example, in the third quarter of 2016, we experienced an increase in contract claims cost at American Home Shield driven by a higher number of HVAC work orders driven by high temperatures, and in the third quarter of 2017, our Terminix business was negatively impacted by hurricanes Harvey and Irma, which resulted in 53 branches, primarily in Texas and Florida, being temporarily closed for a period of time during August and September. Weather conditions which have a potentially favorable impact to our business include mild winters which can lead to higher demand for termite and pest control services; mild winters or summers which can lead to lower household systems claim frequency; and severe storms which can lead to an increase in demand for disaster restoration services.  For example, in the third quarter of 2017, our ServiceMaster Restore business saw an increase in work orders due to hurricanes Harvey and Irma.

Franchises

Franchises are important to the Terminix, ServiceMaster Restore, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec businesses. Total profits from our franchised operations were $22 million and $23 million for the three months ended September 30, 2017 and 2016, respectively, and $65 million and $61 million for the nine months ended September 30, 2017 and 2016, respectively.  Nearly all of the franchise fees received by our Franchise Services Group segment are derived from the ServiceMaster Restore, ServiceMaster Clean and Merry Maids businesses. Franchise fees from our Terminix franchisees represented less than one percent of Terminix revenue for the three and nine months ended September 30, 2017. We evaluate the performance of our franchise businesses based primarily on operating profit before corporate general and administrative expenses, interest expense and amortization of intangible assets. Franchise agreements entered into in the course of these businesses are generally for a term of five years. The majority of these franchise agreements are renewed prior to expiration. Internationally, we have license agreements, whereby licensees provide services under our brand names that would ordinarily be provided by franchisees in the United States. The majority of international licenses are for 10 ‑year terms.

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  Results of Operations





 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

Three Months Ended

 

Increase

 

 

 

 

 

 



 

September 30,

 

(Decrease)

 

% of Revenue

(In millions)

 

2017

 

2016

 

2017 vs. 2016

 

2017

 

2016

Revenue

 

$

797 

 

$

758 

 

%

 

100 

%

 

100 

%

Cost of services rendered and products sold

 

 

419 

 

 

400 

 

 

 

53 

 

 

53 

 

Selling and administrative expenses

 

 

199 

 

 

185 

 

 

 

25 

 

 

24 

 

Amortization expense

 

 

 

 

 

(19)

 

 

 

 

 

401(k) Plan corrective contribution

 

 

(4)

 

 

 —

 

*

 

 

 —

 

 

 —

 

Fumigation related matters

 

 

 —

 

 

 

*

 

 

 —

 

 

 —

 

Restructuring charges

 

 

21 

 

 

 

150 

 

 

 

 

 

Interest expense

 

 

38 

 

 

39 

 

(3)

 

 

 

 

 

Interest and net investment income

 

 

(1)

 

 

(1)

 

66 

 

 

 —

 

 

 —

 

Loss on extinguishment of debt

 

 

 

 

 —

 

*

 

 

 —

 

 

 —

 

Income from Continuing Operations before Income Taxes

 

 

114 

 

 

116 

 

(1)

 

 

14 

 

 

15 

 

Provision for income taxes

 

 

34 

 

 

46 

 

(27)

 

 

 

 

 

Income from Continuing Operations

 

 

80 

 

 

70 

 

15 

 

 

10 

 

 

 

Income from discontinued operations, net of income taxes

 

 

 —

 

 

 —

 

*

 

 

 —

 

 

 —

 

Net Income

 

$

80 

 

$

70 

 

15 

%

 

10 

%

 

%







 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

Nine Months Ended

 

Increase

 

 

 

 

 

 



 

September 30,

 

(Decrease)

 

% of Revenue



 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(In millions)

 

2017

 

2016

 

2017 vs. 2016

 

2017

 

2016

Revenue

 

$

2,246 

 

$

2,113 

 

%

 

100 

%

 

100 

%

Cost of services rendered and products sold

 

 

1,180 

 

 

1,104 

 

 

 

53 

 

 

52 

 

Selling and administrative expenses

 

 

592 

 

 

546 

 

 

 

26 

 

 

26 

 

Amortization expense

 

 

20 

 

 

24 

 

(16)

 

 

 

 

 

401(k) Plan corrective contribution

 

 

(3)

 

 

 

*

 

 

 —

 

 

 —

 

Fumigation related matters

 

 

 

 

92 

 

(98)

 

 

 —

 

 

 

Insurance reserve adjustment

 

 

 —

 

 

23 

 

*

 

 

 —

 

 

 

Impairment of software and other related costs

 

 

 

 

 

147 

 

 

 —

 

 

 —

 

Restructuring charges

 

 

24 

 

 

13 

 

79 

 

 

 

 

 

Gain on sale of Merry Maids branches

 

 

 —

 

 

(2)

 

*

 

 

 —

 

 

 —

 

Interest expense

 

 

113 

 

 

115 

 

(2)

 

 

 

 

 

Interest and net investment income

 

 

(3)

 

 

(5)

 

(46)

 

 

 —

 

 

 —

 

Loss on extinguishment of debt

 

 

 

 

 —

 

*

 

 

 —

 

 

 —

 

Income from Continuing Operations before Income Taxes

 

 

313 

 

 

200 

 

56 

 

 

14 

 

 

 

Provision for income taxes

 

 

109 

 

 

76 

 

44 

 

 

 

 

 

Income from Continuing Operations

 

 

204 

 

 

124 

 

64 

 

 

 

 

 

Income from discontinued operations, net of income taxes

 

 

 

 

 —

 

*

 

 

 —

 

 

 —

 

Net Income

 

$

204 

 

$

124 

 

65 

%

 

%

 

%

_________________________________

*     not meaningful

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Revenue

We reported revenue of $ 797 million and $ 758 million for the three months ended September 30, 2017 and 2016, respectively, and revenue of $2,246 million and $2,113 million for the nine months ended September 30, 2017 and 2016, respectively. A summary of changes in revenue for each of our reportable segments and Cor porate is included in the table below. See “—Segment Review” for a discussion of the drivers of the year-over-year changes.





 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

American

 

Franchise

 

 

 

 

 



 

 

 

 

Home

 

Services

 

 

 

 

 

(In millions)

 

Terminix (5)

 

Shield

 

Group

 

Corporate

 

Total

Three Months Ended September 30, 2016

 

$

396 

 

$

309 

 

$

51 

 

$

 

$

758 

Pest Control (1)

 

 

(6)

 

 

 —

 

 

 —

 

 

 —

 

 

(6)

Termite and Other Services (2)

 

 

 

 

 —

 

 

 —

 

 

 —

 

 

Home Warranties (3)

 

 

 —

 

 

37 

 

 

 —

 

 

 —

 

 

37 

Franchise-Related Revenue

 

 

 —

 

 

 —

 

 

 

 

 —

 

 

Other

 

 

 

 

 —

 

 

 —

 

 

(1)

 

 

 —

Three Months Ended September 30, 2017

 

$

395 

 

$

346 

 

$

55 

 

$

 —

 

$

797 









 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

American

 

Franchise

 

 

 

 

 



 

 

 

 

Home

 

Services

 

 

 

 

 

(In millions)

 

Terminix (5)

 

Shield

 

Group

 

Corporate

 

Total

Nine Months Ended September 30, 2016

 

$

1,174 

 

$

786 

 

$

151 

 

$

 

$

2,113 

Pest Control (1)

 

 

(8)

 

 

 —

 

 

 —

 

 

 —

 

 

(8)

Termite and Other Services (2)

 

 

19 

 

 

 —

 

 

 —

 

 

 —

 

 

19 

Home Warranties (3)

 

 

 —

 

 

113 

 

 

 —

 

 

 —

 

 

113 

Franchise-Related Revenue  

 

 

 —

 

 

 —

 

 

13 

 

 

 —

 

 

13 

Sale of Merry Maids branches (4)

 

 

 —

 

 

 —

 

 

(6)

 

 

 —

 

 

(6)

Other

 

 

 

 

 —

 

 

 —

 

 

(1)

 

 

Nine Months Ended September 30, 2017

 

$

1,188 

 

$

899 

 

$

157 

 

$

 

$

2,246 

________________________________

(1)

Includes growth from acquisitions of approximately $1 million and $7 million for the three and nine months ended September 30, 2017, respectively.

(2)

Includes wildlife exclusion, crawl space encapsulation and attic insulation products which are managed as a component of our termite line of business.  Includes growth from acquisitions of approximately $2 million for the nine months ended September 30, 2017.  Growth from acquisitions was less than $1 million for the three months ended September 30, 2017.

(3)

Includes growth from acquisitions of approximately $12 million and $50 million for the three and nine months ended September 30, 2017, respectively, as a result of the acquisitions of OneGuard and Landmark.

(4)

Represents a reduction in revenue from company-owned branches as a result of the conversion of certain company-owned Merry Maids branches to franchises (the “branch conversions”), which were completed in 2016.

(5)

Hurricanes Harvey and Irma negatively impacted the three and nine months ended September 30, 2017 by $4 million as the result of 53 branches, primarily in Texas and Florida, being temporarily closed for a period of time during August and September.

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Table of Contents

 

Cost of Services Rendered and Products Sold

We reported cost of services rendered and products sold of $ 419 million and $ 400 million for the three months ended September 30, 2017 and 2016 , respectively , and $1,180 million and $1,104 million for the nine months ended September 30, 2017 and 2016, respectively.  The following table provide s a summary of changes in cost of services rendered and products sold for each of our rep ortable segments and Corporate:



 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

American

 

Franchise

 

 

 

 

 



 

 

 

 

Home

 

Services

 

 

 

 

 

(In millions)

 

Terminix

 

Shield

 

Group

 

Corporate

 

Total

Three Months Ended September 30, 2016

 

$

222 

 

$

158 

 

$

20 

 

$

 —

 

$

400 

Impact of change in revenue (1)

 

 

 

 

15 

 

 

 

 

 —

 

 

20 

Impact of hurricanes

 

 

(1)

 

 

 —

 

 

 —

 

 

 —

 

 

(1)

Production labor

 

 

 

 

 —

 

 

 —

 

 

 —

 

 

Damage claims

 

 

 

 

 —

 

 

 —

 

 

 —

 

 

Insurance program

 

 

 

 

 —

 

 

 —

 

 

 —

 

 

Technology costs

 

 

 

 

 —

 

 

 —

 

 

 —

 

 

Fuel prices

 

 

(1)

 

 

 —

 

 

 —

 

 

 —

 

 

(1)

Contract claims

 

 

 —

 

 

(3)

 

 

 —

 

 

 —

 

 

(3)

Sale of Merry Maids branches

 

 

 —

 

 

 —

 

 

(1)

 

 

 —

 

 

(1)

Depreciation

 

 

 —

 

 

 —

 

 

 —

 

 

 —

 

 

 —

Other

 

 

(1)

 

 

(1)

 

 

 —

 

 

 —

 

 

(2)

Three Months Ended September 30, 2017

 

$

228 

 

$

169 

 

$

23 

 

$

 —

 

$

419 

__ _______________________________

(1)

For American Home Shield, includes growth from acquisitions of approximately $4 million as a result of the acquisitions of OneGuard and Landmark.

At Terminix, the aforementioned hurricane-related impact on the three months ended September 30, 2017 was a decrease of $1 million.  The increase in production labor was driven by investments in field operations focused on improving safety, customer service and retention. The increase in damage claims was driven by increased termite warranty claims. The increase in our insurance programs was principally driven by an increase in the number of company-owned sales vehicles. Additionally, the increase in technology costs was driven by investments to improve our customers’ experiences through technology.

The decrease in contract claims costs at American Home Shield is primarily due to reduced service work orders driven by cooler summer temperatures in 2017.

We realized a reduction in cost of sales of $1 million in the Franchise Services Group as a result of the branch conversions completed in 2016.





 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

American

 

Franchise

 

 

 

 

 



 

 

 

 

Home

 

Services

 

 

 

 

 

(In millions)

 

Terminix

 

Shield

 

Group

 

Corporate

 

Total

Nine Months Ended September 30, 2016

 

$

634 

 

 

405 

 

 

61 

 

 

 

$

1,103 

Impact of change in revenue (1)

 

 

 

 

48 

 

 

 

 

 —

 

 

64 

Impact of hurricanes

 

 

(1)

 

 

 —

 

 

 —

 

 

 —

 

 

(1)

Production labor

 

 

10 

 

 

 —

 

 

 —

 

 

 —

 

 

10 

Damage claims

 

 

 

 

 —

 

 

 —

 

 

 —

 

 

Insurance program

 

 

 

 

 —

 

 

 —

 

 

(4)

 

 

 —

Technology costs

 

 

 

 

 —

 

 

 —

 

 

 —

 

 

Fuel prices

 

 

(3)

 

 

 —

 

 

 —

 

 

 —

 

 

(3)

Contract claims

 

 

 —

 

 

 

 

 —

 

 

 —

 

 

Sale of Merry Maids branches

 

 

 —

 

 

 —

 

 

(6)

 

 

 —

 

 

(6)

Depreciation

 

 

 

 

 —

 

 

 —

 

 

 —

 

 

Other

 

 

 —

 

 

 —

 

 

(1)

 

 

 —

 

 

(2)

Nine Months Ended September 30, 2017

 

$

666 

 

$

453 

 

$

61 

 

$

 —

 

$

1,180 

__ _______________________________

(1)

For American Home Shield, includes growth from acquisitions of approximately $21 million as a result of the acquisitions of OneGuard and Landmark.

At Terminix, the aforementioned hurricane-related impact on the nine months ended September 30, 2017 was a decrease of $1 million. The increase in production labor was driven by investments in field operations focused on improving safety, customer

25


 

Table of Contents

 

service and retention. The increase in damage claims was driven by increased termite warranty claims. The increase in our insurance programs was principally driven by an increase in the number of company-owned sales vehicles. Additionally, the increase in technology costs was driven by investments to improve our customers’ experiences through technology.

The increase in contract claims costs at American Home Shield is primarily due to normal inflationary pressure on the underlying costs of repairs offset, in part, by reduced service work orders driven by cooler summer temperatures in 2017.

We realized a reduction in cost of sales of $6 million in the Franchise Services Group as a result of the branch conversions completed in 2016.

Selling and Administrative Expenses

We reported selling and administrative expenses of $199 million and $185 million for the three months ended September 30, 2017 and 2016, respectively, and $592 million and $546 million for the nine months ended September 30, 2017 and 2016, respectively.  For the three months ended September 30, 2017 and 2016, selling and administrative expenses comprised general and administrative expenses of $70 million, and selling and marketing expenses of $128 million and $115 million, respectively. For the nine months ended September 30, 2017 and 2016,   selling and administrative expenses comprised general and administrative expenses of $222 million and $215 million, respectively, and selling and marketing expenses of $370 million and $331 million, respectively. The following table provides a summary of changes in selling and administrative expenses for each of our reportable segments and Corporate:





 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

American

 

Franchise

 

 

 

 

 



 

 

 

 

Home

 

Services

 

 

 

 

 

(In millions)

 

Terminix

 

Shield

 

Group

 

Corporate

 

Total

Three Months Ended September 30, 2016

 

$

91 

 

$

75 

 

$

11 

 

$

 

$

185 

Sales and marketing costs

 

 

 

 

 

 

 —

 

 

 —

 

 

Landmark selling and administrative expenses

 

 

 —

 

 

 

 

 —

 

 

 —

 

 

Customer service costs

 

 

 —

 

 

 

 

 —

 

 

 —

 

 

Depreciation

 

 

 

 

 —

 

 

 —

 

 

 

 

Other

 

 

 

 

(1)

 

 

 —

 

 

(2)

 

 

(2)

Three Months Ended September 30, 2017

 

$

96 

 

$

84 

 

$

11 

 

$

 

$

199 

The increase in sales and marketing costs at Terminix was driven by investments to grow and train our sales force and higher commissions attributable to the growth in core termite, wildlife exclusion and attic insulation sales.

At American Home Shield, the increase in sales and marketing costs is driven by a change in the timing of marketing spending as compared to 2016. We incurred incremental selling and administrative expenses as a result of the Landmark acquisition. The increase in customer service costs is due to higher labor costs resulting from an overall increase in call center staffing levels to improve response times.





 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

American

 

Franchise

 

 

 

 

 



 

 

 

 

Home

 

Services

 

 

 

 

 

(In millions)

 

Terminix

 

Shield

 

Group

 

Corporate

 

Total

Nine Months Ended September 30, 2016

 

$

268 

 

$

221 

 

$

34 

 

$

23 

 

$

546 

Sales and marketing costs

 

 

12 

 

 

 

 

 —

 

 

 —

 

 

13 

OneGuard and Landmark selling and administrative expenses

 

 

 —

 

 

18 

 

 

 —

 

 

 —

 

 

18 

Customer service costs

 

 

 —

 

 

 

 

 —

 

 

 —

 

 

Sale of Merry Maids branches

 

 

 —

 

 

 —

 

 

(1)

 

 

 —

 

 

(1)

Depreciation

 

 

 

 

 

 

 —

 

 

 

 

11 

Other

 

 

 

 

(3)

 

 

 —

 

 

 —

 

 

 —

Nine Months Ended September 30, 2017

 

$

286 

 

$

244 

 

$

33 

 

$

27 

 

$

592 

The increase in sales and marketing costs at Terminix was driven by investments to grow and train our sales force, higher commissions attributable to the growth in core termite, wildlife exclusion and attic insulation sales and incremental marketing investments.  

At American Home Shield, the increase in sales and marketing costs is driven by incremental marketing spending. We incurred incremental selling and administrative expenses as a result of the OneGuard and Landmark acquisitions. The increase in customer service costs is due to higher labor costs resulting from an acceleration of pre-season hiring and training in preparation for the high-volume summer season and an overall increase in call center staffing levels to improve response times.

Amortization Expense

A mortization expense was $ 7 million and $ 8 million in the three months ended September 30, 2017 and 2016, respectively, and $20 million and $24 million in the nine months ended September 30, 2017 and 2016 respectively.



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Table of Contents

 

401(k) Plan Corrective Contribution

We recorded a charge of $1 million in the nine months ended September 30, 2016 related to the 401(k) Plan. Charges for 401(k) Plan corrective contributions recorded in the three months ended September 30, 2016 were less than $1 million. In conjunction with the final agreement, we reversed charges of $4 million and $3 million, net, for 401(k) Plan corrective contributions in the three and nine months ended September 30, 2017. See Note 4 to the condensed consolidated financial statements for more details.

Fumigation Related Matters

We recorded charges of $1 million in the three months ended September 30, 2016 and $2 million and $92 million in the nine months ended September 30, 2017 and 2016, respectively, for fumigation related matters. There were less than $1 million in charges for fumigation related matters recorded in the three months ended September 30, 2017.  See Note 4 to the condensed consolidated financial statements for more details.

Insurance Reserve Adjustment

We recorded a charge of $23 million in the nine months ended September 30, 2016 for an adjustment to the Company’s accrued self-insured claims related to automobile, general liability and workers’ compensation risks. The adjustment was based on the Company’s detailed annual assessment of this actuarially determined accrual, which the Company completes in the second quarter of each year. This adjustment related to coverage periods of 2015 and prior. There were no insurance reserve adjustment charges recorded in the three and nine months ended September 30, 2017 or in the three months ended September 30, 2016.

Impairment of Software and Other Related Costs

We recorded impairment charges of $2 million and $1 million in the nine months ended September 30, 2017 and 2016, respectively, relating to our decision to replace certain software. There were no charges for impairment of software and other related costs recorded in the three months ended September 30, 2017 and 2016.

Restructuring Charges

We incurred restructuring charges of $21 million and $8 million in the three months ended September 30, 2017 and 2016, respectively, and $24 million and $13 million in the nine months ended September 30, 2017 and 2016, respectively.







 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

 

 

 

 

 

 

 

 



 

Three Months Ended

 

Nine Months Ended



 

September 30,

 

September 30,

(In millions)

 

2017

 

2016

 

2017

 

2016

Terminix (1)

 

$

 —

 

$

 

$

 

$

American Home Shield (2)

 

 

 —

 

 

 

 

 —

 

 

Corporate (3)

 

 

11 

 

 

 

 

12 

 

 

American Home Shield spin-off (4)

 

 

 

 

 —

 

 

 

 

 —

Headquarters relocation (5)

 

 

 

 

 

 

 

 

Total restructuring charges

 

$

21 

 

$

 

$

24 

 

$

13 

___________________________________

(1)

For the nine months ended September 30, 2017, these charges included $1 million of severance and other costs.  For the three and nine months ended September 30, 2016, these charges included $1 million of severance costs and $3 million of stock-based compensation expense due to the modification of non-vested stock options and RSUs as part of the severance agreement with the former president of Terminix.  The nine month period ending September 30, 2016 includes $3 million related to lease terminations and severance costs driven by Terminix’s branch optimization program.



(2)

For the three and nine months ended September 30, 2016, these charges included $1 million related to the termination of an agreement pursuant to the decision to consolidate the stand-alone operations of Home Security of America, Inc. acquired in February 2014 with those of American Home Shield.



(3)

For the three and nine months ended September 30, 2017, these charges included $4 million of severance costs and $5 million of stock-based compensation expense due to the modification of non-vested stock options as part of the severance agreement with the former Chief Executive Officer of the Company. Additionally, for the three and nine months ended September 30, 2017, includes severance costs of $1 million and $2 million, respectively, related to an initiative to enhance capabilities and reduce costs in the Company’s headquarters functions that provide Company-wide administrative services for our operations.



For the three months ended September 30, 2016, includes professional fees of $2 million, and for the nine months ended September 30, 2016, includes professional fees of $2 million and accelerated depreciation of $1 million related to the early termination of a long-term human resources outsourcing agreement. Additionally, the nine months ended September 30, 2016

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includes severance and other costs of $1 million related to an initiative to enhance capabilities and reduce costs in the Company’s headquarters functions that provide Company-wide administrative services for our operations.



(4)

For the three and nine months ended September 30, 2017, includes professional fees and other costs of $7 million related to the planned s pin - off of the American Home Shield business to Company shareholders . The Company expects that it will incur additional costs in order to effect the separation of American Home Shield but is currently unable to estimate the aggregate amount or timing of such charges or the anticipated related cash outlays. 



(5)

For the three and nine months ended September 30, 2017, these charges included redundant rent expense, accelerated depreciation and other charges of $3 million and $4 million, respectively, related to the relocation of our headquarters.  For the three and nine months ended September 30, 2016, these charges included impairment charges of $1 million and professional fees and other costs of $1 million related to the relocation of our headquarters.

See Note 3 to the condensed consolidated financial statements for more details.

Gain on Sale of Merry Maids Branches  

We recorded a gain of   $2 million in the nine months ended September 30, 2016, associated with the branch conversions at Merry Maids . There was no gain recorded in the three and nine months ended September 30, 2017 and three months ended September 30, 2016. As of October 10, 2016, the branch conversion process was complete.

Interest Expense

Interest expense was $38 million and $39 million in the three months ended September 30, 2017 and 2016, respectively, and $113 million and $115 million for the nine months ended September 30, 2017 and 2016, respectively.

Interest and Net Investment Income

Interest and net investment income was $1 million for each of the three month periods ended September 30, 2017 and 2016 and $3 million and $5 million for the nine months ended September 30, 2017 and 2016, respectively, and comprised net investment gains and interest and dividend income realized on the American H ome Shield investment portfolio and interest income on other cash balances.  

Income from Continuing Operations before Income Taxes

Income from continuing operations before income taxes was $114 million and $116 million for the three months ended September 30, 2017 and 2016, respectively, and $313 million and $200 million for nine months ended September 30, 2017 and 2016, respectively.  The change in income from continuing operations before income taxes primarily reflects the net effect of year-over-year changes in the following items:





 

 

 

 

 

 



 

 

 

 

 

 



 

Three Months Ended

 

 

Nine Months Ended



 

September 30,

 

September 30,

(In millions)

 

2017 vs. 2016

 

2017 vs. 2016

Reportable segments and Corporate (1)

 

$

 

$

21 

Depreciation expense (2)

 

 

(3)

 

 

(13)

Fumigation related matters (3)

 

 

 

 

90 

Insurance reserve adjustment (4)

 

 

 —

 

 

23 

Restructuring charges (5)

 

 

(12)

 

 

(11)

Other (6)

 

 

 

 

Increase (decrease) in income from continuing operations before income taxes

 

$

(2)

 

$

113 

___________________________________

(1)

Represents the net change in Adjusted EBITDA as described in “—Segment Review.”

(2)

Represents the net change in depreciation expense, driven by investments in vehicles and technology.

(3)

Represents the net change in fumigation related matters.   See Note 4 to the condensed consolidated financial statements for more details.

(4)

Represents $23 million insurance reserve adjustment recorded in the nine months ended September 30, 2016 as described in “—Insurance Reserve Adjustment.”

(5)

Represents the net change in restructuring expense as described in “Restructuring Charges”.

(6)

Primarily represents the net change in amortization expense, 401(k) Plan corrective contribution, impairment of software and other related costs, gain on sale of Merry Maids branches, interest expense, loss on extinguishment of debt and stock-based compensation expense.

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Provision for Income Taxes

The effective tax rate on income   from continuing operations was 29.6 percent and 39.8 percent for the three months ended September 30, 2017   and 2016, respectively .   The effective tax rate on income from continuing operations for the three months ended September 30, 2017 was primarily affected by excess tax benefits for share-based awards. 

The effective tax rate on income   from continuing operations was 35.0 percent and 37.9 percent for the nine months ended   September 30, 2017   and 2016, respectively .   The effective tax rate on income from continuing operations for the nine months ended September 30, 2017 and September 30, 2016 were primarily affected by excess tax benefits for share-based awards. 

Net Income

Net income was $80 million and $70 million for the three months ended September 30, 2017 and 2016, respectively, and was driven by a $2 million decrease in income from continuing operations before income taxes, offset, in part, by a $12 million decrease in the provision for income taxes. Net income was $204 million and $124 million for the nine months ended September 30, 2017 and 2016, respectively, and was primarily driven by a $113 million increase in income from continuing operations before income taxes, offset, in part, by a $33 million increase in the provision for income taxes.

Segment Review

The following business segment reviews should be read in conjunction with the required footnote disclosures presente d in the notes to the condensed consolidated financial statements included in this report.

Revenue and Adjusted EBITDA by reportable segment and for Corporate are as follows:





 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

Three Months Ended

 

 

 

Nine Months Ended

 

 



 

September 30,

 

Increase

 

September 30,

 

Increase

(In millions)

 

2017

 

2016

 

(Decrease)

 

2017

 

2016

 

(Decrease)

Revenue:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Terminix

 

$

395 

 

$

396 

 

 —

%

 

$

1,188 

 

$

1,174 

 

%

American Home Shield

 

 

346 

 

 

309 

 

12 

 

 

 

899 

 

 

786 

 

14 

 

Franchise Services Group

 

 

55 

 

 

51 

 

 

 

 

157 

 

 

151 

 

 

Corporate

 

 

 —

 

 

 

*

 

 

 

 

 

 

*

 

Total Revenue:

 

$

797 

 

$

758 

 

%

 

$

2,246 

 

$

2,113 

 

%

Adjusted EBITDA: (1)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Terminix

 

$

82 

 

$

92 

 

(11)

%

 

$

269 

 

$

299 

 

(10)

%

American Home Shield

 

 

96 

 

 

79 

 

21 

 

 

 

209 

 

 

170 

 

23 

 

Franchise Services Group

 

 

22 

 

 

21 

 

 

 

 

65 

 

 

58 

 

12 

 

Reportable Segment Adjusted EBITDA

 

 

200 

 

 

192 

 

 

 

 

543 

 

 

526 

 

 

Corporate (2)

 

 

 —

 

 

 —

 

*

 

 

 

 —

 

 

(3)

 

*

 

Total Adjusted EBITDA

 

$

200 

 

$

192 

 

%

 

$

543 

 

$

523 

 

%

___________________________________

* not meaningful

(1)

See Note 13 to the condensed consolidated financial statements for our definition of Adjusted EBITDA and a reconciliation of Net Income to Reportable Segment Adjusted EBITDA.

(2)

Represents unallocated corporate expenses.

Terminix Segment

Three Months Ended September 30, 2017 Compared to Three Months Ended September 30, 2016

The Terminix segment, which provides termite and pest control services to residential and commercial customers and distributes pest control products, reported comparable revenue and an eleven percent decrease in Adjusted EBITDA for the three months ended September 30, 2017 compared to the three months ended September 30, 2016.

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Revenue

Revenue by service line is as follows:









 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

Three Months Ended

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

September 30,

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(In millions)

 

2017

 

2016

 

Growth

 

Acquired

 

Organic

Pest Control

 

$

228 

 

$

234 

 

$

(6)

 

(3)

%

 

$

 

%

 

$

(7)

 

(3)

%

Termite and Other Services

 

 

144 

 

 

140 

 

 

 

%

 

 

 —

 

 —

%

 

 

 

%

Other

 

 

23 

 

 

22 

 

 

 

%

 

 

 —

 

 —

%

 

 

 

%

Total revenue

 

$

395 

 

$

396 

 

$

(1)

 

 —

%

 

$

 

 —

%

 

$

(3)

 

(1)

%

Pest control revenue decreased three percent. Organic pest control revenue decreased three percent and was significantly impacted by a $5 million organic revenue decline associated with Alterra Pest Control (“Alterra”). Excluding Alterra, organic pest control revenue decreased $3 million, or one percent .

Termite revenue, including the wildlife exclusion, crawl space encapsulation and attic insulation products, which are managed as a component of our termite line of business, increased three percent. In the three months ended September 30, 2017, termite renewal revenue comprised 50 percent of total termite revenue, while the remainder consisted of termite new unit revenue. Organic termite revenue increased two percent, reflecting an increase in core termite, wildlife exclusion and attic insulation sales, improved price realization and an impact from our initiative to upgrade bait monitoring stations for a small subset of our customers. Termite activity is unpredictable in its nature. Factors that can impact termite activity include conducive weather conditions and consumer awareness of termite swarms.

Hurricanes Harvey and Irma negatively impacted third quarter revenue by $4 million as the result of 53 branches, primarily in Texas and Florida, being temporarily closed for a period of time during August and September. Adjusting for these temporary branch closures, revenue would have increased one percent in the third quarter.  

Adjusted EBITDA

The following table provides a summary of changes in the segment’s Adjusted EBITDA:





 

 

 



 

 

 

(In millions)

 

 

 

Three Months Ended September 30, 2016

 

$

92 

Impact of change in revenue

 

 

Impact of hurricanes

 

 

(3)

Production labor

 

 

(1)

Damage claims

 

 

(3)

Insurance program

 

 

(2)

Technology costs

 

 

(1)

Fuel prices

 

 

Sales and marketing

 

 

(2)

Other

 

 

 —

Three Months Ended September 30, 2017

 

$

82 

The aforementioned hurricane-related revenue loss negatively impacted third quarter Adjusted EBITDA by $3 million.  The increase in production labor was driven by investments in field operations focused on improving safety, customer service and retention. The increase in damage claims was driven by increased termite warranty claims. The increase in our insurance programs was principally driven by an increase in the number of company-owned sales vehicles. The increase in technology costs was driven by investments to improve our customers’ experiences through technology. The increase in sales and marketing costs was driven by investments to grow and train our sales force and higher commissions attributable to the growth in core termite, wildlife exclusion, attic insulation and pest sales. 

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Nine Months ended September 30, 2017 Compared to Nine Months ended September 30, 2016



The Terminix segment reported a one percent increase in revenue and a 10 percent decrease in Adjusted EBITDA for the nine months ended September 30, 2017 compared to the nine months ended September 30, 2016.

Revenue

Revenue by service line is as follows:





 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

Nine Months Ended

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

September 30,

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(In millions)

 

2017

 

2016

 

Growth

 

Acquired

 

Organic

Pest Control

 

$

659 

 

$

666 

 

$

(8)

 

(1)

%

 

$

 

%

 

$

(15)

 

(2)

%

Termite and Other Services

 

 

470 

 

 

451 

 

 

19 

 

%

 

 

 

%

 

 

17 

 

%

Other

 

 

60 

 

 

57 

 

 

 

%

 

 

 —

 

 —

%

 

 

 

%

Total revenue

 

$

1,188 

 

$

1,174 

 

$

14 

 

%

 

$

 

%

 

$

 

 —

%

Pest control revenue decreased one percent. Organic pest control revenue decreased two percent and was significantly impacted by a $16 million organic revenue decline associated wit h Alterra . Excluding Alterra, organic p est control revenue growth was $1 million, or less than one percent.

Termite revenue, including the wildlife exclusion, crawl space encapsulation and attic insulation products, which are managed as a component of our termite line of business, increased four percent. In the nine months ended September 30, 2017, termite renewal revenue comprised 51 percent of total termite revenue, while the remainder consisted of termite new unit revenue. Organic termite revenue increased four percent, reflecting an increase in core termite, wildlife exclusion and attic insulation sales, improved price realization and an impact from our initiative to upgrade bait monitoring stations for a small subset of our customers.

Hurricanes Harvey and Irma negatively impacted revenue in the nine months ended September 30, 2017 by $4 million as the result of 53 branches, primarily in Texas and Florida, being temporarily closed for a period of time during August and September.

Adjusted EBITDA

The following table provides a summary of changes in the segment’s Adjusted EBITDA:





 

 

 



 

 

 

(In millions)

 

 

 

Nine Months Ended September 30, 2016

 

$

299 

Impact of change in revenue

 

 

Impact of hurricanes

 

 

(3)

Production labor

 

 

(10)

Damage claims

 

 

(9)

Insurance program

 

 

(4)

Technology costs

 

 

(2)

Fuel prices

 

 

Sales and marketing

 

 

(12)

Other

 

 

(2)

Nine Months Ended September 30, 2017

 

$

269 

The aforementioned hurricane-related revenue loss negatively impacted Adjusted EBITDA in the nine months ended September 30, 2017 by $3 million.  The increase in production labor was driven by investments in field operations focused on improving safety, customer service and retention. The increase in damage claims was driven by increased termite warranty claims. The increase in our insurance programs was principally driven by an increase in the number of company-owned sales vehicles. The increase in technology costs was driven by investments to improve our customers’ experiences through technology. The increase in sales and marketing costs was driven by investments to grow and train our sales force, higher commissions attributable to the growth in core termite, wildlife exclusion, attic insulation and pest sales and incremental marketing investments.





American Home Shield Segment

Three Months Ended September 30, 2017 Compared to Three Months Ended September 30, 2016

The American Home Shield segment, which provides home warranties for household systems and appliances, reported a 12 percent increase in revenue and a 21 percent increase in Adjusted EBITDA for the three months ended September 30, 2017 compared to the three months ended September 30, 2016.

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The growth in renewable customer counts and customer retention are presented below.





 

 

 

 

 

 



 

 

 

 

 

 



 

As of September 30,



 

2017 (1)

 

2016 (1)

Growth in Home Warranties

 

10 

%

 

10 

%

Customer Retention Rate

 

75 

%

 

76 

%

___________________________________

(1)

As of September 30, 2017 and 2016, excluding the impact of acquisitions, the growth in home warranties was six percent and seven percent, respectively, and the customer retention rate for our American Home Shield segment was 76 percent and 75 percent, respectively. 

Revenue

The revenue results reflect an increase in new unit sales, improved price realization and the impact of the Landmark acquisition (an approximate $12 million increase).

Adjusted EBITDA

The following table provides a summary of changes in the segment’s Adjusted EBITDA:  



 

 

 



 

 

 

(In millions)

 

 

 

Three Months Ended September 30, 2016

 

$

79 

Impact of change in revenue 

 

 

22 

Contract claims

 

 

Sales and marketing costs

 

 

(4)

Landmark selling and administrative expenses

 

 

(5)

Customer service costs

 

 

(2)

Other

 

 

Three Months Ended September 30, 2017

 

$

96 



The decrease in contract claims costs is primarily due to a lower number of work orders driven by cooler summer temperatures in 2017.  The increase in sales and marketing spending includes a year over year change in the timing of marketing spending and incremental marketing spending. We incurred incremental selling and administrative expenses as a result of the Landmark acquisition. The increase in customer service costs is due to higher labor costs resulting from an overall increase in call center staffing levels to improve response times.

Extreme temperatures in the future could lead to an increase in service requests related to household systems, resulting in higher claim frequency and costs.

Nine Months ended September 30, 2017 Compared to Nine Months ended September 30, 2016

The American Home Shield segment reported a 14 percent increase in revenue and a 23 percent increase in Adjusted EBITDA for the nine months ended September 30, 2017 compared to the nine months ended September 30, 2016.

Revenue

The revenue results reflect an increase in new unit sales, improved price realization and the impact of the OneGuard and Landmark acquisitions (an approximate $50 million increase).

A djusted EBITDA

The following table provides a summary of changes in the segment’s Adjusted EBITDA:





 

 

 

(In millions)

 

 

 

Nine Months Ended September 30, 2016

 

$

170 

Impact of change in revenue 

 

 

65 

Contract claims

 

 

(1)

Sales and marketing costs

 

 

(2)

OneGuard and Landmark selling and administrative expenses

 

 

(18)

Customer service costs

 

 

(5)

Interest and net investment income

 

 

(3)

Other

 

 

Nine Months Ended September 30, 2017

 

$

209 

The increase in contract claims costs is primarily due to normal inflationary pressure on the underlying costs of repairs, offset in part, by a lower number of work orders driven by cooler summer temperatures in 2017. The increase in sales and marketing costs is

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driven by incremental sales and marketing spending.  We incurred incremental selling and administrative expenses as a result of the OneGuard and Landmark acquisitions. The increase in customer service costs is due to higher labor costs resulting from an acceleration of pre-season hiring and training in preparation for the high-volume summer season   and an overall increase in call center staffing levels to improve response times.

In the nine months ended September 30, 2017 and 2016, the segment’s Adjusted EBITDA included interest and net investment income from the American Home Shield investment portfolio of $1 million and $4 million, respectively.

Franchise Services Group Segment

Three Months Ended September 30, 2017 Compared to Three Months Ended September 30, 2016  

The Franchise Services Group segment, which consists of the ServiceMaster Restore (disaster restoration), ServiceMaster Clean (janitorial), Merry Maids (residential cleaning), Furniture Medic (cabinet and wood furniture repair) and AmeriSpec (home inspection) businesses, reported a seven percent increase in revenue and a four percent increase in Adjusted EBITDA for the three months ended September 30, 2017 compared to the three months ended September 30, 2016.

Revenue

Revenue by service line is as follows:





 

 

 

 

 

 

 

 

 



 

 

 

 

 

 

 

 

 



 

Three Months Ended

 

% of



 

September 30,

 

Revenue

(In millions)

 

2017

 

2016

 

2017

Royalty Fees

 

$

32 

 

$

32 

 

58 

%

Company-Owned Merry Maids Branches

 

 

 —

 

 

 

 —

 

Janitorial National Accounts

 

 

15 

 

 

12 

 

26 

 

Sales of Products

 

 

 

 

 

 

Other

 

 

 

 

 

 

Total revenue

 

$

55 

 

$

51 

 

100 

%

The decline in revenue from company-owned Merry Maids branches was attributable to the branch conversions, which were completed in 2016. The increase in revenue from janitorial national accounts was driven by increased sales activity.

The increase in royalty fees driven by higher disaster restoration services associated with hurricanes Harvey and Irma in the third quarter of 2017 was comparable to the increase in royalty fees driven by higher disaster restoration services in Canada in the third quarter of 2016.

Adjusted EBITDA

The following table provides a summary of changes in the segment’s Adjusted EBITDA:





 

 

 



 

 

 

(In millions)

 

 

 

Three Months Ended September 30, 2016

 

$

21 

Impact of change in revenue 

 

 

Three Months Ended September 30, 2017

 

$

22 

The impact of the increase in revenue was driven by the increase in relatively low margin revenue from janitorial national accounts.  The reduction in revenue from company-owned Merry Maids branches had a negligible impact on Adjusted EBITDA.

Nine Months ended September 30, 2017 Compared to Nine Months ended September 30, 2016  

The Franchise Services Group segment reported a four percent increase in revenue and a 12 percent increase in Adjusted EBITDA for the nine months ended September 30, 2017 compared to the nine months ended September 30, 2016.

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Revenue

Revenue by service line is as follows:  





 

 

 

 

 

 

 

 

 



 

 

 

 

 

 

 

 

 



 

Nine Months Ended

 

% of



 

September 30,

 

Revenue

(In millions)

 

2017

 

2016

 

2017

Royalty Fees

 

$

95 

 

$

90 

 

61 

%

Company-Owned Merry Maids Branches

 

 

 —

 

 

 

 —

 

Janitorial National Accounts

 

 

38 

 

 

32 

 

24 

 

Sales of Products

 

 

12 

 

 

11 

 

 

Other

 

 

13 

 

 

10 

 

 

Total revenue

 

$

157 

 

$

151 

 

100 

%

The increase in royalty fees was primarily driven by higher disaster restoration services. The decline in revenue from company-owned Merry Maids branches was attributable to the branch conversions, which were completed in 2016. The increase in revenue from janitorial national accounts was driven by increased sales activity.

Adjusted EBITDA

The following table provides a summary of changes i n the segment’s Adjusted EBITDA:





 

 

 



 

 

 

(In millions)

 

 

 

Nine Months Ended September 30, 2016

 

$

58 

Impact of change in revenue 

 

 

Sale of Merry Maids branches

 

 

Other

 

 

Nine Months Ended September 30, 2017

 

$

65 

The impact of the increase in revenue was driven by the increase in royalty fees and relatively low margin revenue from janitorial national accounts.  The reduction in revenue from company-owned Merry Maids branches had a $1 million favorable impact on Adjusted EBITDA.

Corporate

Three Months Ended September 30, 2017 Compared to Three Months Ended September 30, 2016  

Adjusted EBITDA for Corporate for the three months ended September 30, 2017 was comparable to the three months ended September 30, 2016.

Nine Months ended September 30, 2017 Compared to Nine Months ended September 30, 2016  

Corporate reported a $4 million increase in Adjusted EBITDA for the nine months ended September 30, 2017 compared to the nine months ended September 30, 2016. The nine months ended September 30, 2016 included increased reserves in our automobile, general liability and workers’ compensation insurance program of $4 million driven by unfavorable claims trends, which were impacted by a charge of $3 million in connection with civil claims related to an incident at a family’s residence in Palm Beach County, Florida (an amount equal to our insurance deductibles under our general liability insurance program). There were no material changes to reserves in our automobile, general liability and workers’ compensation insurance program for the nine months ended September 30, 2017.









Liquidity and Capital Resources

Liquidity

We are highly leveraged, and a substantial portion of our liquidity needs are due to service requirements on our significant indebtedness. The agreements governing the $1,650 million term loan facility maturing November 8, 2023 and the $300 million revolving credit facility maturing November 8, 2021 (together, the “Credit Facilities”)   contain covenants that limit or restrict our ability, including the ability of certain of our subsidiaries, to incur additional indebtedness, repurchase debt, incur liens, sell assets, make certain payments (including dividends) and enter into transactions with affiliates. As of September 30, 2017 , we were in compliance with the covenants under the agreements that were in effect on such date.

Our ongoing liquidity needs are expected to be funded by cash on hand, net cash provided by operating activities and, as required, borrowings under the Credit F acilities. We expect that cash provided from operations and available capacity under the Revolving Credit Facility will provide sufficient funds to operate our business, make expected capital expenditures and meet our liquidity requirements for the following 12 months, including payment of interest and principal on our debt. Cash and short- and long-term mar ketable securities totaled $489  million as of September 30, 2017, compared with $335 million as of December 31, 2016 . As of September 30, 2017, there were $33 million of let ters of credit outstanding and $267 million of available borrowing capacity under

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the Revolving Credit Facility. The letters of credit are posted to satisfy collateral requirements under our automobile, general liability and workers’ compensation insurance program and fuel swap contracts.  

On September 18, 2017, the Company purchased $13 million in aggregate principal amount of its 7.25% notes maturing in 2038 at a price of 105% of the principal amount using available cash.  On May 11, 2017, the Company purchased $17 million in aggregate principal amount of its 7.25% notes maturing in 2038 at a price of 97% of the principal amount using available cash. The repurchased notes were delivered to the trustee for cancellation.  In connection with these partial repurchases, the Company recorded a loss on extinguishment of debt of $ 3 million and $6 million in the three and nine months ended September 30, 2017, respectively.

In 2016, our board of directors authorized a three -year share repurchase program, under which we may repurchase up to $300 million of outstanding shares of our common stock. As of September 30, 2017, we have repurchased $145 million of outstanding shares under this program, which is included in treasury stock on the condensed consolidated statements of financial position.

In 2016, we settled all civil claims of the affected families related to the U.S. Virgin Islands and Florida fumigation matters, and payments in connection with those claims totaled $90 million ($56 million, net of tax). We have also sought to resolve by plea agreement the federal criminal consequences related to the U.S. Virgin Islands matter pursuant to which we expect to pay approximately $10 million. See Note 4 to the condensed consolidated financial statements for more details.

The IRS has approved a voluntary correction proposal to remedy an administrative error related to our Profit Sharing and Retirement Plan. The proposal requires the Company to contribute approximately $22 million to 401(k) accounts for impacted current and former employees. See Note 4 to the condensed consolidated financial statements for more details.  

Cash and short- and long-term marketable securities include balances associated with regulatory requirements at American Home Shield. See “—Limitations on Distributions and Dividends by Subsidiaries.” American Home Shield’s investment portfolio has been invested in a combination of high-quality debt securities and equity securities. We closely monitor the performance of the investments. From time to time, we review the statutory reserve requirements to which our regulated entities are subject and any changes to such requirements. These reviews may result in identifying current reserve levels above or below minimum statutory reserve requirements, in which case we may adjust our reserves. The reviews may also identify opportunities to satisfy certain regulatory reserve requirements through alternate financial vehicles.

As of September 30, 2017, we had posted $31 million in letters of credit, which were issued under the Rev olving Credit Facility, and $89 million of cash, which is included in Restricted cash on the condensed consolidated statements of financial position, as collateral under our automobile, general liability and workers’ compensation insurance program. This amount is not related to the payments made in connection with the U.S. Virgin Islands matter. We may from time to time change the amount of cash or marketable securities used to satisfy collateral requirements under our automobile, general liability and workers’ compensation insurance program.  The amount of cash or marketable securities utilized to satisfy these collateral requirements will depend on the relative cost of the issuance of letters of credit under the Revolving Credit Facility and our cash position. Any change in cash or marketable securities used as collateral would result is a corresponding change in our available borrowing capacity under the Revolving Credit Facility.

Additionally, under the terms of our fuel swap contracts, we are required to post collateral in the event the fair value of the contracts exceeds a certain agreed upon liability level and in other circumstances required by the agreement w ith the counterparty. As of September 30, 2017 , the estimated fair value of our fuel swap contracts was a net liability of $1 million, and we had posted $2  million in letters of credit as collateral under our fuel hedging program, which were also issued under the Revolving Credit Facility. The continued use of letters of credit for this purpose in the future could limit our ability to post letters of credit for other purposes and could limit our borrowing availability under the Revolving Credit Facility. However, we do not expect the fair value of the outstanding fuel swap contracts to materially impact our financial position or liquidity.

We may from time to time repurchase or otherwise retire or extend our debt and/or take other steps to reduce our debt or otherwise improve our financial position, results of operations or cash flows. These actions may include open market debt repurchases, negotiated repurchases, other retirements of outstanding debt and/or opportunistic refinancing of debt. The amount of debt that may be repurchased or otherwise retired or refinanced, if any, will depend on market conditions, trading levels of our debt, our cash position, compliance with debt covenants and other considerations.

Fleet and Equipment Financing Arrangements

We have entered into the Fleet Agreement which, among other things, allows us to obtain fleet vehicles through a leasing program. We expect to fulfill substantially all of our vehicle fleet needs through the leasing program under the Fleet Agreement. For the nine months ended September 30, 2017, we acquired $29 million of vehicles through the leasing program under the Fleet Agreement. All leases under the Fleet Agreement are capital leases for accounting purposes. The lease rental payments include an interest component calculated using a variable rate based on one-month LIBOR plus other contractual adjustments and a borrowing margin totaling   2.45 percent. We have no minimum commitment for the number of vehicles to be obtained under the Fleet Agreement.  

Additionally, a portion of our property and equipment is leased through programs outside the scope of the Fleet Agreement. For the nine months ended September 30, 2017, we acquired $1 million of property and equipment through these incremental leasing programs, which are treated as capital leases for accounting purposes. We anticipate new lease financings, including the Fleet Agreement and incremental leasing programs, for the full year 2017 will range from approximately $30 million to $40 million.

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Limitations on Distributions and Dividends by Subsidiaries

We are a holding company, and as such have no independent operations or material assets other than ownership of equity interests in our subsidiaries. We depend on our subsidiaries to distribute funds to us so that we may pay obligations and expenses, including satisfying obligations with respect to indebtedness. The ability of our subsidiaries to make distributions and dividends to us depends on their operating results, cash requirements and financial condition and general business conditions, as well as restrictions under the laws of our subsidiaries’ jurisdictions.

The agreements governing the Credit Facilities may restrict the ability of our subsidiaries to pay dividends, make loans or otherwise transfer assets to us. Further, our subsidiaries are permitted under the terms of the Credit Facilities and other indebtedness to incur additional indebtedness that may restrict or prohibit the making of distributions, the payment of dividends or the making of loans by such subsidiaries to us.

Furthermore, there are third-party restrictions on the ability of certain of our subsidiaries to transfer funds to us. These restrictions are related to regulatory requirements at American Home Shield and to a subsidiary borrowing arrangement at SMAC. The payments of ordinary and extraordinary dividends by our home warranty and similar subsidiaries (through which we conduct our American Home Shield business) are subject to significant regulatory restrictions under the laws and regulations of the states in which they operate. Among other things, such laws and regulations require certain subsidiaries to maintain minimum capital and net worth requirements and may limit the amount of ordinary and extraordinary dividends and other payments that these subsid iaries can pay to us. As of September 30, 2017 , the total net assets subject to these third-party restrictions was $ 176 million. We expect that such limitations will be in effect for the foreseeable future . None of our subsidiaries are obligated to make funds available to us through the payment of dividends.

We consider undistributed earnings of our foreign subsidiaries as of September 30, 2017 to be indefinitely reinvested and, accordingly, no U.S. income t axes have been provided thereon .   The amount of cash associated with indefinitely reinvested foreign earnings was appro ximately $27 million and $23 million as of September 30, 2017 and December 31, 2016, respectively . We have not repatriated, nor do we anticipate the need to repatriate, funds to the United States to satisfy domestic liquidity needs arising in the ordinary course of business, including liquidity needs associated with our domestic debt service requirements.

Cash Flows

Cash flows from operating, investing and financing activities, as reflected in the accompanying condensed consolidated statements of cash flows, are summarized in the following table.



 

 

 

 

 

 



 

 

 

 

 

 



 

Nine Months Ended



 

September 30,

(In millions)

 

2017

 

2016

Net cash provided from (used for):

 

 

 

 

 

 

Operating activities

 

$

340 

 

$

215 

Investing activities

 

 

(48)

 

 

(90)

Financing activities

 

 

(136)

 

 

(97)

Discontinued operations

 

 

 

 

 —

Effect of exchange rate changes on cash

 

 

 

 

Cash increase during the period

 

$

159 

 

$

28 

Operating Activities

Net cash provided from operating activities from conti nuing operations in creased $126 million to $340 million for the nine months ended   September 30, 2017 compared to $ 215  million for the nine months ended   September 30, 2016 .

Net cash provided from operating activities for the nine months ended   September 30, 2017   comprised $367  million in earnings adjusted for non-cash charges, offset, in part, by $2 million in payments related to fumigation matters and $8 million in payments related to restructuring and a $16  million increase in cash requi red for working capital (a $22 million increase excluding the working capital impact of accrued interest and taxes). For the nine months ended   September 30, 2017 , working capital requireme nts were negatively impacted by seasonal activity, offset, in part, by the timing of interest payments on the notes maturing in 2024.

Net cash provided from operating activities for the nine months ended September 30, 2016 comprised $348 million in earnings adjusted for non-cash charges, offset, in part, by $90 million in payments related to fumigation matters and $7 million in payments related to restructuring and a $37 million increase in cash required for working capital (a $36 million increase excluding the working capital impact of accrued interest and taxes). For the nine months ended September 30, 2016, working capital requirements were negatively impacted by seasonal activity and timing of payments related to self-insured claims.

Investing Activities

Net cash used for investing activities from continuing operations was $48 million for the nine months ended   September 30, 2017, compared to $ 90  million for the nine months ended   September 30, 2016 .

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Capital expenditures increased to $50 million ($48 million net of government grants) for the nine months ended September 30, 2017 from $45 million in the nine months ended September 30, 2016 and included recurring capital needs, headquarters relocation, and information technology projects. We anticipate capital expenditures for the full year 2017 for recurring capital needs and the continuation of investments in information systems and productivity enhancing technology will range from approximately $50 million to $60 million.  Additionally, we expect capital needs for the full year 2017 associated with the relocation of our headquarters to be approximately $25 million for which we expect to be reimbursed through a tenant improvement allowance and government grants totaling approximately $20 million for a net cash outflow of approximately $5 million . We expect to fulfill our ongoing vehicle fleet needs through vehicle capital leases. We have no additional material capital commitments at this time.

Proceeds from the sale of equi pment and other assets for the nine months ended   September 30, 2017 and 2016 ,   was $4 million and $7 million, respectively .   In the nine months ended September 30, 2016, Merry Maids branches were sold for a total purchase price of $ 9 million for which we received cash of $6 million and provided financi ng of $2 million. As of October 10, 2016, the branch conversion process was complete.  

Cash payments for acquisitions for the nine months ended September 30, 2017 totaled $12 million, compared with $ 86  million for the nine months ended   September 30, 2016 . In 2017, consideration   given for the purchase of a master distributor and for tuck-in acquisitions consisted of cash payments of $12 million and deferred payments of $3 million .   In 2016, we acquired OneGuard Home Warranties for $61 million consisting of cash consideration of $52 million and deferred payments of $9 million. We expect to continue our tuck-in acquisition program at Terminix and to periodically evaluate other strategic acquisitions.

Cash flows from purchases, sales and maturities of securities, net, for the nine months ended September 30, 2017 and 2016 totaled $14 million and $42 million, respectively, and were driven by the purchase, maturity and sale of marketable securities at American Home Shield.

Cash flows used for notes receivable, net, for the nine months ended   September 30, 2017 and 2016 totaled $5 million and were a result of a net increase in financing provided by SMAC to our franchisees and retail customers of our operating units.

Financing Activities

Net cash used for financing activities from continuing operations was $136 million for the nine months ended   September 30, 2017 compared to $ 97  million for the nine months ended   September 30, 2016 .



During the nine months ended   September 30, 2017 , we made scheduled principal pay ments on long-term debt of $48 million , purchased $30 million in aggregate principal amount of our 7.25% notes maturing in 2038 using available cash, repurchased $85 million of common stock and received $27 million from the issuance of common stock upon the exercise of stock options and shares issued under the Employee Stock Purchase Plan .

During the nine months ended   September 30, 2016 , we made scheduled principal payments on long-term debt of $ 50 million , repurchased $52 million of common stock and   received $6 million from the issuance of common stock.

Contractual Obligations

Our 2016 Form 10-K includes disclosures of our contractual obligations and commitments as of December 31, 2016. We continue to make the contractually required payments, and, t herefore, the 2017 obligations and commitments as listed in our 2016 Form 10-K have been reduced by the required payments.  

Off-Balance Sheet Arrangements

As of September 30, 2017 , we did not have any significant off-balance sheet arrangements.

We do not have any relationships with unconsolidated entities or financial partnerships, such as entities often referred to as structured finance or special purpose entities, established for t he purpose of facilitating off- balance sheet arrangements or other contractually narrow or limited purposes. Accordingly, we are not materially exposed to any financing, liquidity, market or credit risk that could arise if we had engaged in such relationships.



Regulatory Matters  

On July 21, 2016, TMX USVI and TMX LP, each an indirect, wholly-owned subsidiary of the Company, entered into the Superseding Plea Agreement in connection with the investigation initiated by the DOJ into allegations that a local Terminix branch used methyl bromide as a fumigant at a resort in St. John, U.S. Virgin Islands. The Superseding Plea Agreement was intended to resolve four misdemeanor charges of violations of the Federal Insecticide, Fungicide, and Rodenticide Act related to improper applications of methyl bromide. Those charges were set forth in an Information, dated March 29, 2016, in the matter styled  United States of America v. The Terminix International Company Limited Partnership and   Terminix International USVI, LLC.   At a hearing held on August 25, 2016, the District Court rejected the Superseding Plea Agreement.  On August 31, 2016, the DOJ requested that the charges be dismissed, reserving its right to re-file the charges, in light of ongoing discussions to resolve the matter. The District Court granted that request, and the March 29, 2016 Information was dismissed. 

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On January 20, 2017, TMX USVI and TMX LP entered into the New Plea Agreement with the DOJ, which has been filed with the District Court, and replaces the Superseding Plea Agreement. At a hearing on March 23, 2017, TMX USVI and TMX LP pled guilty to four misdemeanor charges of violations of the Federal Insecticide, Fungicide, and Rodenticide Act related to improper applications of methyl bromide, as set forth in a new Information filed on January 20, 2017 with the District Court that is substantially similar to the March 29, 2016 Information. Under the terms of the New Plea Agreement, the parties agreed and jointly recommended to the District Court that (i) TMX USVI and TMX LP each pay a fine of $4 million (total of $8 million); (ii) TMX USVI pay $1 million to the EPA for costs incurred by the EPA for the response and clean-up of the affected units at the resort in St. John; (iii) TMX USVI make a community service payment of $1 million to the National Fish and Wildlife Foundation for the purpose of engaging a third party to provide training to pesticide applicators in the U.S. Virgin Islands; and (iv) both TMX USVI and TMX LP serve a three-year probation period, subject to the special conditions of probation under the New Plea Agreement. The total financial terms of the recommended sentence under the New Plea Agreement are equivalent in total amount to the financial terms under the Superseding Plea Agreement.  Unlike the Superseding Plea Agreement, however, the New Plea Agreement is non-binding on the District Court. The sentencing hearing before the District Court previously scheduled for September 21 , 2017 , has been rescheduled for November 20, 2017, due to hurricane activity in the Caribbean. It is possible that at that hearing the District Court could use its discretion to impose fines or other terms different than those in the New Plea Agreement. If approved by the District Court, and upon compliance with the terms and conditions of the New Plea Agreement, the New Plea Agreement will resolve the federal criminal consequences associated with the DOJ investigation. The New Plea Agreement does not bind any other federal, state or local authority; however, the EPA has indicated that it does not intend to initiate any administrative enforcement action or refer the matter to the DOJ for any civil enforcement action if the New Plea Agreement is approved by the District Court.  

The Company has previously recorded within Fumigation related matters in the condensed consolidated statement of operations and comprehensive income total charges of $10 million in connection with the aforementioned criminal matter.  On December 16, 2016, the U.S. Virgin Islands Department of Justice filed a civil complaint in the Superior Court of the Virgin Islands related to the aforementioned fumigation incident in a matter styled Government of the United States Virgin Islands v. The ServiceMaster Company, LLC, The Terminix International Company Limited Partnership, and Terminix International USVI, LLC. The amount and extent of any further potential penalties, fines, sanctions, costs and damages that the federal or other governmental authorities may yet impose, investigation or other costs and reputational harm, as well as the impact of any additional civil, criminal or other claims or judicial, administrative or regulatory proceedings resulting from or related to the U.S. Virgin Islands matter, which could be material, is not currently known, and any such further penalties, fines, sanctions, costs or damages would not be covered under the Company’s general liability insurance policies.  

In addition to the above matter, the EPA has advised the Company that it has investigated potential pesticide misapplications in Hawaii. The Company has reached an agreement in principle to resolve the investigation with the EPA for an amount less than $200,000.  The resolution is subject to completion of a consent agreement with EPA.  

Information Regarding Forward-Looking Statements  

This report contains forward-looking statements and cautionary statements, including statements with respect to the potential separation of American Home Shield from ServiceMaster and the distribution of American Home Shield shares to ServiceMaster shareholders, and approval of the U.S. Virgin Islands plea agreement. Forward-looking statements can be identified by the use of forward-looking terms such as “believes,” “expects,” “may,” “will,” “shall,” “should,” “would,” “could,” “seeks,” “aims,” “projects,” “is optimistic,” “intends,” “plans,” “estimates,” “anticipates” or other comparable terms. Forward-looking statements are subject to known and unknown risks and uncertainties including, but not limited to: uncertainties as to the timing of the spin-off or whether it will be completed at all, the results and impact of the announcement of the proposed spin-off, the failure to satisfy any conditions to complete the spin-off, the expected tax treatment of the spin-off, the increased demands on management to prepare for and accomplish the spin-off, the incurrence of significant transaction costs, the impact of the spin-off on the businesses of ServiceMaster and American Home Shield , and the failure to achieve anticipated benefits of the spin-off.  These forward-looking statements also include, but are not limited to statements regarding our intentions, beliefs, assumptions or current expectations concerning, among other things, financial position; results of operations; cash flows; prospects; growth strategies or expectations; customer retention; the continuation of acquisitions, including the integration of any acquired company and risks relating to any such acquired company; fuel prices; attraction and retention of key personnel; the impact of fuel swaps; the valuation of marketable securities; estimates of accruals for self-insured claims related to workers’ compensation, auto and general liability risks; estimates of accruals for home warranty claims; estimates of future payments under operating and capital leases; estimates on current and deferred tax provisions; the outcome (by judgment or settlement) and costs of legal or administrative proceedings, including, without limitation, collective, representative or class action litigation; and the impact of prevailing economic conditions.

Forward-looking statements are subject to known and unknown risks and uncertainties, many of which may be beyond our control. We caution you that forward-looking statements are not guarantees of future performance or outcomes and that actual performance and outcomes, including, without limitation, our actual results of operations, financial condition and liquidity, and the development of the market segments in which we operate, may differ materially from those made in or suggested by the forward-looking statements contained in this report. In addition, even if our results of operations, financial condition and cash flows, and the development of the market segments in which we operate, are consistent with the forward-looking statements contained in this report, those results or developments may not be indicative of results or developments in subsequent periods. A number of important factors, including, without limitation, the risks and uncertaint ies discussed in “Risk Factors” in our Annual Report on Form 10-K for the year

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ended December 31, 2016, and in our Quarterly Report on Form 10-Q for the quarter ended June 30, 2017 (the “Q2 2017 10-Q”) and in “Management’s Discussion and Analysis of Financial Condition and Results of Operations” above could cause actual results and outcomes to differ from those reflected in the forward-looking statements. Additional factors that could cause actual results and outcomes to differ from those reflected in forward-looking statements include, without limitation:

·

our ability to successfully complete the spin-off of American Home Shield and the benefits therefrom ;  

·

resolution of fumigation related matters, including approval of the terms of the New Plea Agreement by the District Court related to the criminal aspects of the U.S. Virgin Islands fumigation incident ;  

·

lawsuits, enforcement actions and other claims by third parties or governmental authorities;

·

compliance with, or violation of, environmental, health and safety laws and regulations;

·

cyber security breaches, disruptions or failures in our information technology systems and our failure to protect the security of personal information about our customers;

·

our ability to attract and retain key personnel, including our ability to attract, retain and maintain positive relations with trained workers and third-party contractors;

·

adverse weather conditions;

·

weakening general economic conditions, especially as they may affect home sales, unemployment and consumer confidence or spending levels;

·

our ability to generate the significant amount of cash needed to fund our operations and service our debt obligations;

·

our ability to successfully implement our business strategies;

·

adverse credit and financial markets impeding access, increasing financing costs or causing our customers to incur liquidity issues leading to some of our services not being purchased or cancelled;

·

increase in prices for fuel and raw materials, and in minimum wage levels;

·

changes in the source and intensity of competition in our market segments;

·

our franchisees, subcontractors, third-party distributors and vendors taking actions that harm our business;

·

changes in our services or products;

·

our ability to protect our intellectual property and other material proprietary rights;

·

negative reputational and financial impacts resulting from future acquisitions or strategic transactions;

·

laws and governmental regulations increasing our legal and regulatory expenses;

·

increases in interest rates increasing the cost of servicing our substantial indebtedness;

·

increased borrowing costs due to lowering or withdrawal of the ratings, outlook or watch assigned to our debt securities;

·

restrictions contained in our debt agreements;

·

the effects of our substantial indebtedness and the limitations contained in the agreements governing such indebtedness; and

·

other factors described in this report and from time to time in documents that we file with the SEC.

You should read this report completely and with the understanding that actual future results may be materially different from expectations. All forward-looking statements made in this report are qualified by these cautionary statements. These forward-looking statements are made only as of the date of this report, and we do not undertake any obligation, other than as may be required by law, to update or revise any forward-looking or cautionary statements to reflect changes in assumptions, the occurrence of events, unanticipated or otherwise, and changes in future operating results over time or otherwise.

Comparisons of results for current and any prior periods are not intended to express any future trends, or indications of future performance, unless expressed as such, and should only be viewed as historical data

ITEM 3. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

The economy and its impact on discretionary consumer spending, labor wages, fuel prices and other material costs, home resales, unemployment rates, insurance costs and medical costs could have a material adverse impact on future results of operations.

We do not hold or issue derivative financial instruments for trading or speculative purposes. We have entered into specific financial arrangements, primarily fuel swap agreements and interest rate swap agreements, in the normal course of business to manage

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certain market risks, with a policy of matching positions and limiting the terms of contracts to relatively short durations. The effect of derivative financial instrument transactions could have a material impact on our financial statements.

Interest Rate Risk

We are exposed to the impact of interest rate changes and manage this exposure through the use of variable-rate and fixed-rate debt and by utilizing interest rate swaps. In our opinion, the market risk associated with debt obligations and other significant instruments as of September 30, 2017 has not materially changed from December 31, 2016 (see Item 7A of the 2016 Form 10-K).

Fuel Price Risk

We are exposed to market risk for changes in fuel prices through the consumption of fuel by our vehicle fleet in the delivery of services to our customers. We expect to use approximately 12 million gallons of fuel in 2017.  As of September 30, 2017, a ten percent change in fuel prices would result in a change of approximately $3 million in our annual fuel cost before considering the impact of fuel swap contracts. 

We use fuel swap contracts to mitigate the financial impact of fluctuations in fuel prices. As of September 30, 2017 , we had fuel swap contracts to pay fixed prices for fuel with an ag gregate notional amount of $30 million, maturing through 201 8 . The estimated fair value of these contracts as of September 30, 2017 was a net asset of $ 1 million. These fuel swap contracts provide a fixed price for approximately 100 percent and 82 percent of our estimated fuel usage for the remainder of 201 7 and 2018, respectively .  

 

ITEM 4. CONTROLS AND PROCEDURES  

Evaluation of disclosure controls and procedures

Our Chief Executive Officer , Nikhil M. Varty, and Senior Vice President and Chief Financial Officer, Anthony D. DiLucente , have evaluated our disclosure controls and procedures (as defined in Rule  13a- 15(e)   and Rule 15d-15(e)   under the Exchange Act) as of the end of the period covered by this Quarterly Report on Form 10-Q as required by Rule  13a- 15(b)   and Rule  15d- 15(b)   under the Exchange Act. Messrs.  Varty and DiLucente have concluded that both the design and operation of our disclosure controls and procedures were effective as of September 30, 2017 .

Changes in internal control over financial reporting

No changes in our internal control over financial reporting, as defined in Rule  13a- 15(f)   or Rule  15d- 15(f)   under the Exchange Act, occurred during the three months ended September 30, 2017 that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.  

 

PART II. OTHER INFORMATION

ITEM 1. LEGAL PROCEEDINGS

On July 21, 2016, TMX USVI and TMX LP, each an indirect, wholly-owned subsidiary of the Company, entered into the Superseding Plea Agreement in connection with the investigation initiated by the DOJ into allegations that a local Terminix branch used methyl bromide as a fumigant at a resort in St. John, U.S. Virgin Islands. The Superseding Plea Agreement was intended to resolve four misdemeanor charges of violations of the Federal Insecticide, Fungicide, and Rodenticide Act related to improper applications of methyl bromide. Those charges were set forth in an Information, dated March 29, 2016, in the matter styled United States of America v. The Terminix International Company Limited Partnership and   Terminix International USVI, LLC.  At a hearing held on August 25, 2016, the District Court rejected the Superseding Plea Agreement.  On August 31, 2016, the DOJ requested that the charges be dismissed, reserving its right to re-file the charges, in light of ongoing discussions to resolve the matter. The District Court granted that request, and the March 29, 2016 Information was dismissed. 

On January 20, 2017, TMX USVI and TMX LP entered into the New Plea Agreement with the DOJ, which has been filed with the District Court, and replaces the Superseding Plea Agreement. At a hearing on March 23, 2017, TMX USVI and TMX LP pled guilty to four misdemeanor charges of violations of the Federal Insecticide, Fungicide, and Rodenticide Act related to improper applications of methyl bromide, as set forth in a new Information filed on January 20, 2017 with the District Court that is substantially similar to the March 29, 2016 Information. Under the terms of the New Plea Agreement, the parties agreed and jointly recommended to the District Court that (i) TMX USVI and TMX LP each pay a fine of $4 million (total of $8 million); (ii) TMX USVI pay $1 million to the EPA for costs incurred by the EPA for the response and clean-up of the affected units at the resort in St. John; (iii) TMX USVI make a community service payment of $1 million to the National Fish and Wildlife Foundation for the purpose of engaging a third party to provide training to pesticide applicators in the U.S. Virgin Islands; and (iv) both TMX USVI and TMX LP serve a three-year probation period, subject to the special conditions of probation under the New Plea Agreement. The total financial terms of the recommended sentence under the New Plea Agreement are equivalent in total amount to the financial terms under the Superseding Plea Agreement.  Unlike the Superseding Plea Agreement, however, the New Plea Agreement is non-binding on the District Court. The sentencing hearing before the District Court previously scheduled for September 21 , 2017 , has been rescheduled for November 20, 2017, due to hurricane activity in the Caribbean. It is possible that at that hearing the District Court could use its discretion to impose fines or other terms different than those in the New Plea Agreement. If approved by the District

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Court, and upon compliance with the terms and conditions of the New Plea Agreement, the New Plea Agreement will resolve the federal criminal consequences associated with the DOJ investigation. The New Plea Agreement does not bind any other federal, state or local authority; however, the EPA has indicated that it does not intend to initiate any administrative enforcement action or refer the matter to the DOJ for any civil enforcement action if the New Plea Agreement is approved by the District Court.  

The Company has previously recorded within Fumigation related matters in the condensed consolidated statement of operations and comprehensive income total charges of $10 million in connection with the aforementioned criminal matter.  On December 16, 2016, the U.S. Virgin Islands Department of Justice filed a civil complaint in the Superior Court of the Virgin Islands related to the aforementioned fumigation incident in a matter styled Government of the United States Virgin Islands v. The ServiceMaster Company, LLC, The Terminix International Company Limited Partnership, and Terminix International USVI, LLC. The amount and extent of any further potential penalties, fines, sanctions, costs and damages that the federal or other governmental authorities may yet impose, investigation or other costs and reputational harm, as well as the impact of any additional civil, criminal or other claims or judicial, administrative or regulatory proceedings resulting from or related to the U.S. Virgin Islands matter, which could be material, is not currently known, and any such further penalties, fines, sanctions, costs or damages would not be covered under the Company’s general liability insurance policies.

In addition to the matter discussed above, in the ordinary course of conducting business activities, we and our subsidiaries become involved in judicial, administrative and regulatory proceedings involving both private parties and governmental authorities. These proceedings include insured and uninsured matters that are brought on an individual, collective, representative and class action basis, or other proceedings involving regulatory, employment, general and commercial liability, automobile liability, wage and hour, environmental and other matters. We have entered into settlement agreements in certain cases, including with respect to putative collective and class actions, which are subject to court or other approvals. If one or more of our settlements are not finally approved, we could have additional or different exposure, which could be material. Subject to the paragraph s above, we do not expect any of these proceedings to have a material effect on our reputation, business, financial position, results of operations or cash flows; however, we can give no assurance that the results of any such proceedings will not materially affect our reputation, business, financial position, results of operations and cash flows. See Note 4 to the condensed consolidated financial statement for more details.

In addition to the above matter, the EPA has advised the Company that it has investigated potential pesticide misapplications in Hawaii. The Company has reached an agreement in principle to resolve the investigation with the EPA for an amount less than $200,000. The resolution is subject to completion of a consent agreement with EPA.  

ITEM 1A. RISK FACTORS  



We discuss in our 2016 Form 10-K, the Q2 2017 10-Q and our other filings with the SEC various risks that may materially affect our business.  Except as set forth in the Q2 2017 10-Q, there have been no material changes to the risk factors disclosed in the 2016 Form 10-K.  T he materialization of any risks and uncertainties identified in Forward-Looking Statements contained in this report, together with those previously disclosed in the 2016 Form 10-K, the 2017 10Q and our other filings with the SEC or those that are presently unforeseen could result in significant adverse effects on our financial condition, results of operations and cash flows. See “Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations —   Information Regarding Forward-Looking Statements” above. 

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ITEM 2.  UNREGISTERED SALES OF REGISTERED SECURITIES AND USE OF PROCEEDS

Issuer Purchases of Equity Securities





 

 

 

 

 

 

 

 

 

 



 

 

 

 

 

 

 

 

 

 



 

 

 

 

 

 

Total number of

 

Maximum dollar value



 

 

 

 

 

 

shares purchased as

 

of shares that may yet



 

 

 

 

 

 

part of publicly

 

be purchased under



 

Total number of

 

Average price

 

announced plans or

 

the plans or programs

Period

 

shares purchased (1)

 

paid per share

 

programs

 

(in millions)

Jul. 1, 2017 through Jul. 31, 2017

 

833 

 

$

40.39 

 

N/A

 

$

N/A

Aug. 1, 2017 through Aug. 31, 2017

 

 —

 

 

 —

 

N/A

 

 

N/A

Sep. 1, 2017 through Sep. 30, 2017

 

 —

 

 

 —

 

N/A

 

 

N/A

Total

 

833 

 

$

40.39 

 

N/A

 

$

N/A

___________________________________

(1) All Shares were acquired upon net settlement of deferred stock units to cover withholding tax obligations.

Share Repurchase Program

In 2016, our board of directors authorized a three-year share repurchase program, under which we may repurchase up to $300 million of outstanding shares of our common stock. We expect to fund the share repurchases from net cash provided from operating activities. The share repurchase program is part of our capital allocation strategy that focuses on sustainable growth and maximizing shareholder value.  No shares were repurchased during the third-quarter 2017. As of September 30, 2017, we have repurchased 3.9 million outstanding shares at an aggregate cost of $145 million under this program.

 

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ITEM 6. EXHIBITS





 

 



 

 

Exhibit
Number

 

Description

10.1

 

Employment Agreement, dated as of July 26, 2017, by and between Nikhil M. Varty and ServiceMaster Global Holdings, Inc. is incorporated by reference to Exhibit 10.1 to the Company’s Quarterly Report on Form 10-Q for the quarter ended June 30, 2017.

10.2

 

Performance Restricted Sto ck Unit Agreement, dated as of July 26, 2017, by and between Nikhil M. Varty and ServiceMaster Global Holdings, Inc. is incorporated by reference to Exhibit 10.2 to the Company’s Quarterly Report on Form 10-Q for the quarter ended June 30, 2017.

10.3

 

Employee Restricted Stock Agreement, dated as of July 26, 2017, by and between Nikhil M. Varty and ServiceMaster Global Holdings, I nc. is incorporated by reference to Exhibit 10.3 to the Company’s Quarterly Report on Form 10-Q for the quarter ended June 30, 2017.

10.4

 

Employee Stock Option Agreement, dated as of July 26 2017, by and between Nikhil M. Varty and ServiceMaster Global Holdings, Inc. is incorporated by reference to Exhibit 10.4 to the Company’s Quarterly Report on Form 10-Q for the quarter ended June 30, 2017.

10.5

 

Schedule of Signatories to a Director Indemnification Agreement is incorporated by reference to Exhibit 10.5 to the Company’s Quarterly Report on Form 10-Q for the quarter ended June 30, 2017.

10.6

 

Form of Performance Restricted Stock Unit Agreement under the Amended and Restated ServiceMaster Global Holdings, Inc. 2014 Omnibus Incentive Plan (“Omnibus Plan”) for awards granted as of July 26, 2017, which awards will 100% vest on the spin-off of American Home Shield from ServiceMaster is incorporated by reference to Exhibit 10.6 to the Company’s Quarterly Report on Form 10-Q for the quarter ended June 30, 2017.

10.7

 

Form of Performance Restricted Stock Unit Agreement under the Omnibus Plan for awards granted as of July 26, 2017, which will 50% vest on the spin-off of American Home Shield, and the other 50% vest on the first anniversary of the spin-off from ServiceMaster is incorporated by reference to Exhibit 10.7 to the Company’s Quarterly Report on Form 10-Q for the quarter ended June 30, 2017.

10.8

 

Separation and Consulting Agreement, dated   July 30, 2017, by and between Robert J. Gillette and ServiceMaster Global Holdings, Inc. is incorporated by reference to Exhibit 10.8 to the Company’s Quarterly Report on Form 10-Q for the quarter ended June 30, 2017.

10.9#

 

ServiceMaster Global Holding, Inc. Directors’ Deferred Compensation Plan, as amended and restated October 24, 2017.

31.1#

 

Certification of Chief Executive Officer pursuant to Rule 13a — 14, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.

31.2#

 

Certification of Chief Financial Officer pursuant to Rule 13a — 14, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.

32.1#

 

Certification of Chief Executive Officer pursuant to Section 1350 of Chapter 63 of Title 18 of the United States Code, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.

32.2#

 

Certification of Chief Financial Officer pursuant to Section 1350 of Chapter 63 of Title 18 of the United States Code, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.

101.INS#

 

XBRL Instance Document

101.SCH#

 

XBRL Taxonomy Extension Schema

101.CAL#

 

XBRL Taxonomy Extension Calculation Linkbase

101.DEF#

 

XBRL Taxonomy Extension Definition Linkbase

101.LAB#

 

XBRL Taxonomy Extension Label Linkbase

101.PRE#

 

XBRL Extension Presentation Linkbase

___________________________________



# Filed herewith. 



 



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SIGNATURE

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

Date: November 1, 2017



 

 



SERVICEMASTER GLOBAL HOLDINGS, INC.



(Registrant)



 



By:

/s/ Anthony D. DiLucente



 

Anthony D. DiLucente



 

Senior Vice President and Chief Financial Officer

(Principal Financial Officer)



 

 





44


Exhibit 10.9



















S ervice M aster G lobal  H oldings ,   I nc.  
D irectors’  D eferred  C ompensation  P lan

( As Amended and Restated Effective October 24, 2017 )

















 

 

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S ervice M aster  G lobal  H oldings ,  I nc.    
D irectors’  D eferred  C ompensation  P lan

( As Amended and Restated Effective October 24, 2017 )

ARTICLE I

Introduction

Section   1.1.        Name .  The name of the Plan shall be the “ ServiceMaster Global Holdings , Inc. Directors’ Deferred Compensation Plan .”

Section   1.2 .        Purpose .  The Plan, effective June 13 , 201 4 , shall constitute an unfunded arrangement established and maintained for the purpose of providing deferred compensation to Directors of Global Holdings .

Section   1.3.         Administration of the Plan .  The Plan shall be administered by the Board and the Committee, as set forth herein.

(a)  The Board’s Authority The Board has delegated all of its responsibilities to it Compensation Committee.  Any of the Board’s duties set forth herein, shall only be conducted by the Compensation Committee.  The Board’s duties and authority under the Plan shall include ( i ) determining Permitted Investments pursuant to Section 5 .1 , ( ii ) authorizing contributions to a grantor trust pursuant to Section 6 .1 and ( iv ) amending and terminating the Plan pursuant to Sections 8 .1 and 8 .2 .

(b)  The Committee’s Authority .  The Committee’s duties and authority under the Plan shall include ( i ) interpreting provisions of the Plan, ( ii ) adopting any rules and regulations which may become necessary or advisable in the operation of the Plan, ( iii ) making such determinations as may be permitted or required pursuant to the Plan, including determining when a Participant has had a separation from service, ( iv ) taking such other action as may be required for the proper administration of the Plan in accordance with its terms and ( v ) amending the Plan, to the extent authorized under Section 8.1 .  Any decision of the Committee with respect to any matter within the authority of the Committee shall be final, binding and conclusive upon Global Holdings and each Participant, former Participant, designated Beneficiary, and each person claiming under or through any Participant or designated Beneficiary, and no additional authorization or ratification by the Board or stockholders of Global Holdings shall be required.  Any action by the Committee with respect to any one or more Participants shall not be binding on the Committee as to any action to be taken with respect to any other Participant.  Each determination required or permitted under the Plan shall be made by the Committee in the sole and absolute discretion of the Committee.  The Committee may delegate to any committee, person (whether or not an employee of Global Holdings or any of its subsidiaries) or entity any of its responsibilities or duties hereunder.



 

23692844v3


 

 

ARTICLE II

Definitions

Account ” shall mean the aggregate of a Participant’s Deferral Account.

Account Balance ” shall mean the value, as of the specified date, of the Participant’s Account.

Beneficiary ” shall mean the person, persons or legal entity entitled to receive benefits under the Plan which become payable in the event of the Participant’s death.

Board ” shall mean the Board of Directors of the Global Holdings .

Code ” shall mean the Internal Revenue Code of 1986, as amended, and includes any regulations thereunder.

Committee ” shall mean a committee of the Board that is authorized to act on behalf of the Board to administer the Plan.  References to the Committee in the Plan shall include any committee, person or entity to which the Committee has further delegated any of its duties or responsibilities in accordance with Section 1.3 .

Compensation ” shall mean the annual retainer, committee fees, attendance fees and chairperson fees payable in cash to a Director for his or her services as a Director of Global Holdings .

Deferral ” shall mean the amount of Compensation that a Participant elects to defer pursuant to procedures prescribed by the Committee.

Deferral Account ” shall mean the bookkeeping account maintained by Global Holdings pursuant to Article IV of the Plan in the name of and for a Participant.

Director ” shall mean , with respect to a Plan Year, a director of Global Holdings .

ERISA ” shall mean the Employee Retirement Income Security Act of 1974, as amended, and any regulations thereunder.

Global Holdings ”  shall mean ServiceMaster Global Holdings , Inc. , a Del a ware corporation, and its successors or assigns under the Plan.

Participant ” shall mean any Director who commences participation in the Plan pursuant to Article III .

Permitted Investment ” shall mean such funds or types of investment as may be approved by the Board from time to time.  Except to the extent otherwise determined by the Board, which determination may not be delegated to any other person notwithstanding any

2

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other provision of the Plan, shares of common stock of ServiceMaster Global Holdings, Inc. or any of its subsidiaries shall not be a Permitted Investment.

Plan ” shall mean this ServiceMaster Global Holdings , Inc. Directors’ Deferred Compensation Plan, as amended and restated from time to time.

Plan Year ” shall mean the twelve consecutive month period ending December 31 st .

 “ ServiceMaster Companies ” shall mean Global Holdings and its subsidiaries.

ARTICLE III

Plan Participation

Section   3.1.        Eligibility .  A Director shall become eligible to participate in the Plan upon receipt of written notice of such eligibility from the Committee.

Section   3.2.         Participation .  Each Director may participate in the Plan in a Plan Year by submitting an election to the Committee prior to the beginning of such Plan Year and within the election period prescribed by the Committee in accordance with the provisions of this Plan.  The Committee shall establish rules prescribing the time and manner in which elections shall be submitted to the Committee, which may include submission of elections by telephonic or electronic media.  An individual who becomes a Director after the first day of a Plan Year (and does not participate in any other nonqualified deferred compensation plan that is aggregated with the Plan under Section 409A of the Code) may participate in the Plan for such Plan Year by submitting an election to the Committee within 30 days after the date such individual is notified of his or her eligibility to participate in the Plan.

ARTICLE IV

Deferral Elections

Section   4.1.        Compensation Eligible for Deferral .  A Participant may elect in the manner designated by the Committee to defer the receipt of not less than 100 % of the Participant’s annual retainer, committee fees, attendance fees and chairperson fees otherwise payable in cash with respect to the applicable Plan Year.

Section   4.2.         Timing of Deferral Election .  Except as set forth in Section 3.2 , an election form must be submitted within the election period prescribed by the Committee and occurring prior to the Plan Year for which the election is to be effective, and in accordance with such other rules prescribed by the Committee.  In order to participate in the Plan for any subsequent Plan Year, a Director must submit a new election form within the designated election period occurring prior to the Plan Year for which the election is to be effective.  Except as may be permitted by Section 409A of the Code, in no event shall an

3

23692844v3


 

 

election under the Plan apply to Compensation for services performed prior to the date on which such election is received by the Committee and becomes irrevocable.

Section   4.3.         Changes in Deferral Election .  In the event of an Unforeseeable Emergency, as determined in accordance with Section 7. 4 , a Participant may elect to terminate future Deferrals under the Plan in accordance with procedures prescribed by the Committee, provided that a Participant who makes such an election shall not be permitted to make any new Deferral elections under the Plan for the remainder of the Plan Year in which such Deferrals terminate and the Plan Year immediately thereafter.  No other changes may be made during a Plan Year to the percentage or amount of Compensation subject to a Participant’s Deferral election.

Section   4.4.         Effect of Deferral Election .  The submission of an election pursuant to Section 4.2 shall evidence the Participant’s authorization of Global Holdings to defer the payment of such Participant’s Compensation with respect to the amount specified in such election.  The submission of such election shall further evidence the Participant’s election of the timing and form of distribution of the Deferrals subject to such election, and any earnings or losses credited to the Participant’s Account with respect to such Deferrals.  Deferrals of Compensation by a Participant shall be credited to a Deferral Account established for the benefit of the Participant as soon as administratively practicable after the date such Compensation otherwise would have been payable to the Participant, and such Deferral Account thereafter shall be credited with earnings and losses in accordance with Article V .

Section   4.5.         Vesting of Deferral Account .  A Participant shall at all times be fully vested in his or her Deferral Account.

ARTICLE V

Earnings on Account Balances

Section   5.1.         Permitted Investments .  Upon his or her election to participate in the Plan, each Participant shall designate, in such manner as may be prescribed by the Committee, the Permitted Investments in which such Participant’s Account shall be deemed to be invested.  Such Participant’s Account shall be deemed to be invested as specified by the Participant either ( a ) on the day following the later of ( i ) the date such Participant makes such designation, or ( ii ) the date such credit is made to such Participant’s Account, or ( b ) on such other dates as may be reasonably determined by the Committee.  A Participant may elect to change his or her deemed investment election as frequently as may be permitted by the Committee, and in any event at least once each Plan Year.

Section   5.2.         Earnings and Losses .  Each Participant’s Account shall be credited with deemed earnings, or reduced by deemed losses, equal to the earnings or losses that would have been realized or paid if assets in an amount equal to the balance of such Account were actually invested among the Permitted Investments selected by the Participant

4

23692844v3


 

 

in accordance with Section 5 .1 .  Each Participant’s Account shall be valued as of each day on which the New York Stock Exchange or Nasdaq National Market is open.  Although Global Holdings might actually invest its assets according to the Participant’s election, it is not required to do so nor to even set aside any assets to provide for payments hereunder.  Global Holdings may promulgate separate accounting and administrative rules to facilitate the deemed investment in a Permitted Investment.

Section   5.3.         Committee May Disapprove Permitted Investments .  Notwithstanding the foregoing, the Board or the Committee may disapprove any Permitted Investment designated by a Participant or deemed to be held in such Participant’s Account.  If the disapproved Permitted Investment has been designated by the Participant but is not then deemed to be held in such Participant’s Account, the Committee shall promptly notify the Participant in writing of the decision to disapprove the Permitted Investment and shall afford the Participant an opportunity to designate one or more substitute Permitted Investments satisfactory to the Board or the Committee.  If the disapproved Permitted Investment is deemed to be held in the Participant’s Account, the Committee shall promptly notify the Participant in writing of the decision to disapprove the Permitted Investment and shall afford the Participant an opportunity to dispose of the disapproved Permitted Investment and to reinvest the deemed proceeds therefrom in one or more substitute Permitted Investments satisfactory to the Board or the Committee.  If the Participant does not submit an election to dispose of the disapproved Permitted Investment within ten days after notice of disapproval by the Committee, the Committee may thereafter treat the disapproved Permitted Investment as having been sold on a date selected by the Committee and shall make appropriate charges and credits to the Account.  None of Global Holdings, the Board, or the Committee shall have any liability to the Participant for losses or expenses allocated to such Account by reason of a decision by the Board or the Committee to disapprove a Permitted Investment.

Section   5.4.        Elections .  All elections to be made by a Participant pursuant to this Article V shall be made only by such Participant, provided that if such Participant dies before such Participant’s entire Account Balance is distributed, or if the Committee determines that such Participant is legally incompetent or otherwise incapable of managing such Participant’s own affairs, the Committee shall have the authority to ( a ) itself make the elections pursuant to Section 5 .1 on behalf of such Participant, or ( b ) designate such Participant’s designated Beneficiary, legal representative or some near relative of such Participant to make the elections pursuant to Section 5 .1 on behalf of such Participant.

Section   5.5.         Actual Investment Not Required .  Global Holdings need not actually make any Permitted Investment.  If Global Holdings should from time to time make any investment similar to a Permitted Investment, such investment shall be solely for Global Holdings’ own account and the Participant shall have no right, title or interest therein.  Accordingly, each Participant is solely an unsecured creditor of Global Holdings with respect to his or her Account.

5

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Section   5.6.         Investment Notices .  Statements describing the performance of the Permitted Investments will be provided to the Participants no less frequently than semi-annually.

Section   5.7.         Crediting of Deferrals, Contributions and Earnings .  The Committee shall credit all Deferrals to a Participant’s Account as soon as administratively practicable after the date on which the Deferrals would have been paid to the Participant if the Participant had not made a Deferral election under Article I V of the Plan.  Earnings and losses shall be credited to the Participant’s Account in accordance with Section 5 .2 .

ARTICLE VI

Establishment of Trust

Section   6.1.        Establishment of Trust .  The Board may, in its sole discretion, establish a grantor trust, as described under Section 671 of the Code, which is subject to the claims of the general creditors of Global Holdings , for the purpose of accumulating assets to provide for the obligations hereunder.  The establishment of such a trust shall not affect Global Holdings ’ liability to pay benefits hereunder except that Global Holding s liability shall be offset by any payments actually made to a Participant under such a trust.  In the event such a trust is established, the amount to be contributed shall be determined by the Board and the investment of such assets shall be in accordance with the trust document.

Section   6.2.         Status of Trust .  Participants shall have no direct or secured claim in any asset of any trust established pursuant to Section 6 .1 or in specific assets of the Global Holdings or the ServiceMaster Companies and will have the status of general unsecured creditors of Global Holdings for any amounts due under the Plan.  Any trust assets and income shall be subject to the claims of Global Holdings ’ creditors.

ARTICLE VII

Distribution of Account Balances

Section  7.1.         Timing (a)  Payment of Deferral Accounts .  Except as otherwise specifically provided herein, including Section 7.4 of the Plan, the Deferrals credited to a Participant’s Deferral Account for a Plan Year, adjusted by any earnings or losses thereon, will be valued on the last business day of the 6 th month following separation from service shall be paid or shall commence to be paid to such Participant as soon as administratively practicable, but not later than 60 days , after the valuation date .  The payment date elected by the Participant may be ( i ) the six-month anniversary of the date on which the Participant’s “separation from service” (within the meaning of Section 409A of the Code) with the ServiceMaster Companies occurs or ( ii ) any other date elected by the Participant which is more than three years after the last day of the Plan Year for which the Deferrals are credited to the Participant’s Deferral Account.  The valuation of the funds in a participant’s account for which a specified distribution date has been elected will be determined on the last

6

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business day of the month prior to the month elected and paid in the month elected.    Payments through subsequent installments will be valued on the last business day of the month prior to the payment, which will occur on the anniversary of the initial payment. The Participant must submit to the Committee a separate election described in Section 3.2 for each Plan Year which specifies a Deferral amount and payment date for all amounts credited to such Participant’s Deferral Account for such Plan Year.

( b Cash-out of Small Accounts and Acceleration of Installments N otwithstanding the form of payment elected by a Participant and to the extent permitted by Section 409A of the Code without penalty or interest, if the present value of the remaining balance of a stream of installment payments elected by a Participant is less than or equal to $ 25 ,000 at any time on or after the date on which such installments commence, the remaining balance of such installment payments shall be paid to such Participant in a lump sum as soon as administratively practicable, but not later than 2½ months, after such date.  For purposes of the foregoing sentence, i nstallment payments will be reviewed at each subsequent installment date, with each plan year being reviewed independently.

( c Delayed Payment Date .  Notwithstanding any payment date elected by a Participant, the Committee shall defer the payment of all or any portion of a Participant’s Account to the extent the Committee determines that the payment of such amount at the time elected by the Participant would ( i ) cause any of the ServiceMaster Companies to be unable to deduct such payment as a result of the limitations prescribed by Section 162(m) of the Code, or ( ii ) violate Federal securities laws or other applicable law; provided that in all cases such payment thereafter shall be made as of the earliest date on which the Committee determines that such extended deferral is no longer necessary for the purposes set forth in clauses (i) and (ii) herein.

Section   7.2.         Manner of Payment .  Except as provided in Section 7 .1( b ) or (c) , each Participant or Beneficiary shall receive payment of the amounts credited to the Participant’s Account for a Plan Year, as adjusted by any earnings or losses with respect to such amounts, either in a single lump sum or in annual installments over a period of not less than two and not more than ten years, as elected by the Participant at the time of such Participant’s initial Deferral election for such Plan Year.  If the participant has not elected a distribution, the a mounts in the participant’s account shall be paid in a single lump sum following the participant’s departure from Board service in accordance with Section 7.1.  The distribution of a Participant’s Account shall be paid in cash.  Upon the death of a Participant, any unpaid portion of such Participant’s Account shall be paid to the Participant’s Beneficiary, determined in accordance with Section 7. 6 , in a single lump sum payment , valued as of the end of the month in which the death occurs, and paid as soon as administratively practicable, but not later than 2½ months, after the date of the Participant’s death.

Section   7.3.         Change in Time or Manner of Payment .  A Participant may change his or her prior payment election at any time, and from time to time; provided ,  

7

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however , that ( i ) no subsequent payment election shall become effective until the first anniversary of the date such subsequent payment election is made, ( ii ) no subsequent payment election shall be effective if the Participant is scheduled, pursuant to the prior election, to receive or begin receiving payments within one year after the date such subsequent payment election is made and ( iii ) such subsequent payment election provides for payments to the Participant to be made or begin at least five years later than the date on which such distribution was previously scheduled to be made or begin, in accordance with S ection 409A of the Code.  In the event a change in a payment election does not become effective, the prior valid election of such Participant shall govern the time and manner of payment.

Section   7.4.         Payments Upon Unforeseeable Emergency .  In the event of an Unforeseeable Emergency, as hereinafter defined, the Participant may file a written request with the Committee to receive all or any portion of the vested balance of such Participant’s Account in an immediate lump sum payment.  A Participant’s written request for such a payment shall describe the circumstances which the Participant believes justify the payment and an estimate of the amount necessary to eliminate the Unforeseeable Emergency.  The Committee will have the authority to grant or deny any such request.  Subject to Section 409A of the Code, an “ Unforeseeable Emergency ” is a severe financial hardship of the Participant resulting from an illness or accident of the Participant or the Participant’s spouse or dependent, a loss of the Participant’s property due to casualty (including the need to rebuild a home following damage not otherwise covered by insurance), or any other similar extraordinary and unforeseeable circumstance arising as a result of events beyond the control of the Participant.  A payment shall not be made pursuant to this Section to the extent the Unforeseeable Emergency may be relieved through reimbursement or compensation from insurance or otherwise, by liquidation of the Participant’s assets, to the extent the liquidation of such assets would not cause a severe financial hardship, or by the cessation of deferrals under the Plan.  A payment pursuant to this Section 7 .4 may not exceed the amount necessary to meet such financial need (including amounts necessary to pay any federal, state or local income taxes reasonably anticipated to result from the payment).  Any payment from a Participant’s Account on account of an Unforeseeable Emergency shall be deemed to cancel any Deferral election of the Participant then in effect and the Participant shall not be permitted to make further Deferral elections under the Plan for the remainder of the Plan Year in which such payment is made and the Plan Year immediately thereafter.

Section   7.5.         Distributions to Minor and Incompetent Persons .  If a payment is to be made to a minor or to an individual who, in the opinion of the Committee, is unable to manage his or her financial affairs by reason of illness or mental incompetency, such distribution may be made to or for the benefit of any such individual in such of the following ways as the Committee shall direct: ( a ) directly to any such minor individual if, in the opinion of the Committee, he or she is able to manage his or her financial affairs, ( b ) to the legal representative of any such individual, ( c ) to a custodian under a Uniform Gifts to Minors Act for any such minor individual, or ( d ) to some near relative of any such individual to be used for the latter’s benefit.  The Committee shall not be required to see to the

8

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application by any third party of any payment made to or for the benefit of a Participant or Beneficiary pursuant to this Section.

Section   7.6.         Designation of Beneficiaries .  Each Participant may name any person (who may be named concurrently, contingently or successively) to whom the Participant’s Account Balance under the Plan is to be paid if the Participant dies before the Account Balance is fully distributed.  Each such Beneficiary designation will revoke all prior designations by the Participant, shall not require the consent of any previously named Beneficiary, shall be in a form prescribed by the Committee and will be effective only when filed with the Committee during the Participant’s lifetime.  If a Participant fails to designate a Beneficiary before such Participant’s death, as provided above, or if the designated Beneficiary predeceases the Participant or fails to survive the Participant by at least 48 hours, the Committee shall pay any undistributed balance of the Participant’s vested Account Balance ( a ) to the surviving spouse of such deceased Participant, if any, or ( b ) if there is no surviving spouse, to the then living biological and adopted children, if any, of the Participant in equal shares, or ( c ) if there are no such children, to the executor or administrator of the estate of such deceased Participant.  The marriage of a Participant shall be deemed to revoke any prior designation of a Beneficiary made by him or her and a divorce shall be deemed to revoke any prior designation of the Participant’s divorced spouse if written evidence of such marriage or divorce shall be received by the Committee before distribution of the Participant’s Account Balance has been made in accordance with such designation.  Participants and designated Beneficiaries are required to maintain a current post office address on file with the Committee by notifying the Committee of such address.  If a Beneficiary is entitled to a payment pursuant to this Section 7 .6 , but dies before such payment is made, such payment shall be made to the executor or administrator of the estate of such deceased Beneficiary.

Section   7.7.         Inability to Locate Participant or Beneficiary .  If the Committee is unable to make payment of a Participant’s Account to such Participant or his or her Beneficiary because the identity and/or whereabouts of such person cannot be ascertained notwithstanding the mailing of notice to any last known address or addresses, then such Participant’s Account shall be forfeited.  If the Participant or Beneficiary later makes a claim for a benefit under the Plan, and that claim for benefit is granted, the amount in the Participant’s Account that was treated as a forfeiture shall be paid to the Participant or Beneficiary without regard to any subsequent gain or loss.

Section   7.8.         Claims Procedure (a)  Filing of Claim .  If any Participant or Beneficiary believes he or she is entitled to benefits under the Plan in an amount greater than those which he or she is receiving or has received, the Participant or Beneficiary (or his or her duly authorized representative) may file a claim with a subcommittee designated by the Committee (the “ Claim Review Subcommittee ”).  Such a claim shall be in writing and state the nature of the claim, the facts supporting the claim, the amount claimed and the address of the claimant.

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( b Initial Review of Claim .  The Claim Review Subcommittee shall review the claim and, unless special circumstances require an extension of time, within 90 days after receipt of the claim give written or electronic notice to the claimant of its decision with respect to the claim.  If special circumstances require an extension of time, the claimant shall be so advised in writing within the initial 90-day period and in no event shall such an extension exceed 90 days.  The notice of the decision of the Claim Review Subcommittee with respect to the claim shall be written in a manner calculated to be understood by the claimant and, if the claim is wholly or partially denied, shall set forth the specific reasons for the denial, specific references to the pertinent Plan provisions on which the denial is based, a description of any additional material or information necessary for the claimant to perfect the claim and an explanation of why such material or information is necessary, and an explanation of the appeals procedure under the Plan and the time limits applicable to such procedure (including a statement of the claimant’s right to bring a civil action under Section 502(a) of ERISA following the final first denial of a claim).

( c Appeal of Claim Denial .  The claimant (or his or her duly authorized representative) may request a review of the denial by filing with the full Committee a written request for such review within 60 days after notice of the denial has been received by the claimant.  Within the same 60-day period, the claimant may submit to the Committee written comments, documents, records and other information relating to the claim.  Upon request and free of charge, the claimant also may have reasonable access to, and copies of, documents, records and other information relevant to the claim:

( d Review of Claim Denial .  If a request for review is so filed, review of the denial shall be made by the Committee and the claimant shall be given written or electronic notice of the Committee’s final decision within 60 days after receipt of such request, unless special circumstances require an extension of time.  If special circumstances require an extension of time, the claimant shall be so advised in writing within the initial 60-day period and in no event shall such an extension exceed 60 days.  If the appeal of the claim is wholly or partially denied, the notice of the Committee’s final decision shall include specific reasons for the decision, specific references to the pertinent Plan provisions on which the decision is based and a statement that the claimant is entitled to receive, upon request and free of charge, reasonable access to, and copies of, all relevant documents, records and information.  The notice shall be written in a manner calculated to be understood by the claimant and shall notify the claimant of his or her right to bring a civil action under Section 502(a) of ERISA.

ARTICLE VIII

Amendment or Termination

Section   8.1.         Amendment Global Holdings shall have the right to amend the Plan from time to time, provided that no such amendment shall reduce the amount credited to a Participant’s Account without the consent of the Participant or, if the Participant is

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deceased, his or her Beneficiary.  The Plan shall be amended by resolutions duly adopted by the Board or, to the extent the amendment ( i ) is required or deemed advisable as a result of legislation, regulation, or other actions, ( ii ) concerns routine or administrative matters or ( iii ) does not materially affect the cost of the Plan to Global Holdings , by either the Board or the Committee.

Section   8.2.         Plan Termination .  The Board may, in its discretion, terminate the Plan with respect to some or all Accounts and accelerate the payment of such Accounts:

(a)  within 12 months of a corporate dissolution taxed under section 331 of the Code, or with the approval of a bankruptcy court pursuant to 11 U.S.C.  §503(b)(1)(A), provided that the payments with respect to each such Account are included in the Participant’s gross income in the latest of ( i ) the calendar year in which the Plan termination occurs, ( ii ) the calendar year in which such Account becomes vested or ( iii ) the first calendar year in which the payments are administratively practicable;

(b)  in connection with a “change in control event,” as defined in, and to the extent permitted under, Treasury regulations promulgated under section 409A of the Code; or

(c)  upon any other termination event permitted under section 409A of the Code.

ARTICLE IX

General Provisions

Section   9.1.         Applicable Law .  The provisions of this Plan shall be construed and interpreted in accordance with the laws of the State of Delaware , except as preempted by ERISA, the Code and other Federal law.

Section   9.2.         Assumption of Global Holdings Liability Global Holdings ’ obligations under the Plan may be assumed by any subsidiary of Global Holdings , in which case such subsidiary shall be obligated to satisfy all of Global Holdings ’ obligations under the Plan and Global Holdings shall be released from any continuing obligation under the Plan.  At Global Holdings’ request, each Participant or designated Beneficiary shall sign such documents as Global Holdings may require in order to effect the purposes of this subsection.

Section   9.3.         Number and Headings .  Wherever any words are used herein in the singular form they shall be construed as though they were also used in the plural form in all cases where they would so apply.  Headings of sections and subsections of the Plan are inserted for convenience of reference and are not part of the Plan and are not to be considered in the construction thereof.

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Section   9.4.         Immunity of Board and Committee Members .  The members of the Board and the Committee may rely upon any information, report or opinion supplied to them by an officer of   Global Holdings or any legal counsel, independent public accountant or actuary, and shall be fully protected in relying upon any such information, report or opinion.  No member of the Board or the Committee shall have any liability to the ServiceMaster Companies or any Participant, former Participant, designated Beneficiary, person claiming under or through any Participant or designated Beneficiary or other person interested or concerned in connection with any decision made by such member pursuant to the Plan which was based upon any such information, report or opinion if such member reasonably relied thereon in good faith.

Section   9.5.         Non-alienation of Benefits .  A Participant’s rights to the amount credited to his or her Account under the Plan shall not be grantable, transferable, pledgeable or otherwise assignable, in whole or in part, by the voluntary or involuntary acts of any person, or by operation of law, and shall not be liable or taken for any obligation of such person.  Any such attempted grant, transfer, pledge or assignment shall be null and void and without any legal effect.

Section   9.6.         Notices .  Any notice required to be given by Global Holdings or the Committee hereunder shall be in writing and shall be delivered in person or by U.S. mail, interoffice mail, express courier service or electronic mail.

Section   9.7.         Plan Not to Affect Director Relationship .  Neither the adoption of the Plan nor its operation shall in any way affect the right and power of Global Holdings to dismiss or otherwise terminate the services of any Director or change the terms of the service of any Director or amount of compensation of any Participant at any time for any reason with or without cause.  By accepting any payment under the Plan, each Participant, former Participant, designated Beneficiary and each person claiming under or through such person, shall be conclusively bound by any action or decision taken or made or to be taken or made under the Plan by the Board or the Committee.

Section   9.8.         Severability .  If any provision of the Plan shall be held illegal or invalid for any reason, such illegality or invalidity shall not affect the remaining provisions of the Plan, and the Plan shall be construed and enforced as if illegal or invalid provisions had never been set forth herein.

Section   9.9.         Successors and Assigns .  The Plan is binding on all persons entitled to benefits hereunder and their respective heirs and legal representatives, on the Committee and its successor, and on Global Holdings and its successors.

Section   9.10.         Withholding for Taxes .  Notwithstanding anything contained in the Plan to the contrary, the appropriate amounts, if any, shall be withheld from any distribution made under the Plan or from a Participant’s Compensation as may be required for purposes of complying with applicable Federal or state tax withholding requirements.

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Section   9.11.         Compliance With Section 409A of Code .  This Plan is intended to comply with the provisions of section 409A of the Code, and shall be interpreted and construed accordingly.  The Committee shall have the discretion and authority to amend the Plan at any time to satisfy any requirements of section 409A of the Code or guidance provided by the U.S. Treasury Department to the extent applicable to the Plan.

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Exhibit 31.1



CERTIFICATIONS



I, Nikhil M. Varty , certify that:



1. I have reviewed this Quarterly Report on Form 10-Q of ServiceMaster Global Holdings,   Inc.;



2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;



3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;



4. The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:



(a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;



(b) Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;



(c) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and



(d) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and



5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):



(a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and



(b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.





 

Date: November  1 , 2017

 



 



 



/s/ Nikhil M. Varty



Nikhil M. Varty



Chief Executive Officer




Exhibit 31.2



CERTIFICATIONS



I, Anthony D. DiLucente , certify that:



1. I have reviewed this Quarterly Report on Form 10-Q of ServiceMaster Global Holdings,   Inc.;



2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;



3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;



4. The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:



(a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;



(b) Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;



(c) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and



(d) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and



5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):



(a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and



(b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.





 

Date: November 1 , 2017

 



 



 



/s/ Anthony D. DiLucente



Anthony D. DiLucente



Senior Vice President and Chief Financial Officer




Exhibit 32.1



Certification of Chief Executive Officer



Pursuant to Section 1350 of Chapter 63 of Title 18 of The United States Code



I, Nikhil M. Varty , the Chief Executive Officer of ServiceMaster Global Holdings,   Inc., certify that (i) the Quarterly Report on Form 10-Q for the quarter ended September  30 , 2017 , fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934 and (ii) the information contained in such Quarterly Report on Form 10-Q fairly presents, in all material respects, the financial condition and results of operations of ServiceMaster Global Holdings,   Inc.





cto

 



  /s/ Nikhil M. Varty



Nikhil M. Varty



November  1 , 2017




Exhibit 32.2



Certification of Chief Financial Officer



Pursuant to Section 1350 of Chapter 63 of Title 18 of The United States Code



I, Anthony D. DiLucente , the Senior Vice President and Chief Financial Officer of ServiceMaster Global Holdings,   Inc., certify that (i) the Quarterly Report on Form 10-Q for the quarter ended September  30 , 2017 , fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934 and (ii) the information contained in such Quarterly Report on Form 10-Q fairly presents, in all material respects, the financial condition and results of operations of ServiceMaster Global Holdings,   Inc.





z

 



/s/ Anthony D. DiLucente



Anthony D. DiLucente



November  1 , 2017