Table of Contents

 





 



UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549



________________________________________________



FORM 10-Q



________________________________________________







 

QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended March 31, 2018



or





 

TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from                    to                    



Commission file number 001-36507



________________________________________________



ServiceMaster Global Holdings, Inc.

(Exact name of registrant as specified in its charter)





 

 

Delaware

 

20-8738320

(State or other jurisdiction of incorporation or organization)

 

(IRS Employer Identification No.)

150 Peabody Place, Memphis, Tennessee 38103

(Address of principal executive offices) (Zip Code)

901-597-1400

(Registrant’s telephone number, including area code)



Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.



 



Yes     No  



Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files).



 



Yes     No  



Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.



 

 

 



 

 

 

Large accelerated filer 

Accelerated filer 

Non-accelerated filer 

Smaller reporting company 



 

(Do not check if a smaller reporting company)

Emerging growth company 



If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).



 



Yes     No  



The number of shares of the registrant’s common stock outstanding as of April 25, 2018: 135,407,537 shares of common stock, par value $0.01 per share .  





 

 



 

 

 


 

Table of Contents

 

TABLE OF CONTENTS







 



Page
No.

 Part I. Financial Information

 



 

 Item 1. Financial Statements (Unaudited)

 



 

 Condensed Consolidated Statements of Operations and Comprehensive Income



 

 Condensed Consolidated Statements of Financial Position



 

 Condensed Consolidated Statements of Cash Flows



 

 Notes to Condensed Consolidated Financial Statements



 

 Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations

24 



 

 Item 3. Quantitative and Qualitative Disclosures About Market Risk

37 



 

 Item 4. Controls and Procedures

37 



 

 Part II. Other Information

37 



 

 Item 1. Legal Proceedings

37 



 

 Item 1A. Risk Factors

38 



 

 Item 2. Unregistered Sales of Equity Securities and Use of Proceeds

39 



 

 Item 6. Exhibits

40 



 

 Signature

41 

 

 



2


 

Table of Contents

 



PART I. FINANCIAL INFORMATION



ITEM 1. FINANCIAL STATEMENTS



Condensed Consolidated Statements of Operations and Comprehensive Income (Unaudited)

( In millions, except per share data )





 

 

 

 

 

 



 

 

 

 

 

 



 

Three Months Ended



 

March 31,



 

2018

 

2017

Revenue  

 

$

675 

 

$

643 

Cost of services rendered and products sold

 

 

361 

 

 

346 

Selling and administrative expenses

 

 

197 

 

 

186 

Amortization expense

 

 

 

 

Fumigation related matters

 

 

 —

 

 

Impairment of software and other related costs

 

 

 —

 

 

Restructuring charges

 

 

12 

 

 

American Home Shield spin-off charges

 

 

 

 

 —

Interest expense

 

 

37 

 

 

37 

Income from Continuing Operations before Income Taxes  

 

 

54 

 

 

62 

Provision for income taxes

 

 

14 

 

 

24 

Income from Continuing Operations  

 

 

40 

 

 

38 

Income from discontinued operations, net of income taxes

 

 

 —

 

 

Net Income

 

$

40 

 

$

39 

Total Comprehensive Income

 

$

50 

 

$

40 

Weighted-average common shares outstanding - Basic

 

 

135.2 

 

 

134.5 

Weighted-average common shares outstanding - Diluted

 

 

135.6 

 

 

136.0 

Basic Earnings Per Share:

 

 

 

 

 

 

Income from Continuing Operations

 

$

0.30 

 

$

0.28 

Income from discontinued operations, net of income taxes

 

 

 —

 

 

 —

Net Income

 

 

0.30 

 

 

0.29 

Diluted Earnings Per Share:

 

 

 

 

 

 

Income from Continuing Operations

 

$

0.30 

 

$

0.28 

Income from discontinued operations, net of income taxes

 

 

 —

 

 

 —

Net Income

 

 

0.30 

 

 

0.29 





See accompanying Notes to the unaudited Condensed Consolidated Financial Statements

3


 

Table of Contents

 

Condensed Consolidated Statements of Financial Position (Unaudited)

(In millions, except share data)

                





 

 

 

 

 

 



 

 

 

 

 

 



 

As of

 

As of



 

March 31,

 

December 31,



 

2018

 

2017

Assets:

 

 

 

 

 

 

Current Assets:

 

 

 

 

 

 

Cash and cash equivalents

 

$

411 

 

$

475 

Marketable securities

 

 

25 

 

 

25 

Receivables, less allowances of $22 and $23, respectively

 

 

169 

 

 

570 

Inventories

 

 

44 

 

 

41 

Prepaid expenses and other assets

 

 

90 

 

 

94 

Deferred customer acquisition costs

 

 

 —

 

 

36 

Total Current Assets

 

 

739 

 

 

1,242 

Other Assets:

 

 

 

 

 

 

Property and equipment, net

 

 

239 

 

 

237 

Goodwill

 

 

2,353 

 

 

2,256 

Intangible assets, primarily trade names, service marks and trademarks, net

 

 

1,742 

 

 

1,692 

Restricted cash

 

 

89 

 

 

89 

Notes receivable

 

 

41 

 

 

41 

Long-term marketable securities

 

 

21 

 

 

22 

Deferred customer acquisition costs

 

 

78 

 

 

 —

Other assets

 

 

80 

 

 

68 

Total Assets  

 

$

5,383 

 

$

5,646 

Liabilities and Stockholders' Equity:

 

 

 

 

 

 

Current Liabilities:

 

 

 

 

 

 

Accounts payable

 

$

126 

 

$

115 

Accrued liabilities:

 

 

 

 

 

 

Payroll and related expenses

 

 

53 

 

 

63 

Self-insured claims and related expenses

 

 

100 

 

 

117 

Accrued interest payable

 

 

18 

 

 

15 

Other

 

 

81 

 

 

56 

Deferred revenue

 

 

318 

 

 

663 

Current portion of long-term debt

 

 

64 

 

 

144 

Total Current Liabilities

 

 

761 

 

 

1,174 

Long-Term Debt  

 

 

2,676 

 

 

2,643 

Other Long-Term Liabilities:

 

 

 

 

 

 

Deferred taxes

 

 

521 

 

 

493 

Other long-term obligations, primarily self-insured claims

 

 

185 

 

 

169 

Total Other Long-Term Liabilities

 

 

706 

 

 

662 

Commitments and Contingencies (Note 5)

 

 

 

 

 

 

Stockholders' Equity:

 

 

 

 

 

 

Common stock $0.01 par value (authorized 2,000,000,000 shares with 146,906,996 shares issued and 135,384,626 outstanding at March 31, 2018 and 146,662,232 shares issued and 135,141,048 outstanding at December 31, 2017)

 

 

 

 

Additional paid-in capital

 

 

2,328 

 

 

2,321 

Accumulated deficit

 

 

(841)

 

 

(895)

Accumulated other comprehensive income

 

 

17 

 

 

Less common stock held in treasury, at cost (11,522,370 shares at March 31, 2018 and 11,521,184 shares at December 31, 2017)

 

 

(267)

 

 

(267)

Total Stockholders' Equity

 

 

1,239 

 

 

1,167 

Total Liabilities and Stockholders' Equity  

 

$

5,383 

 

$

5,646 



See accompanying Notes to the unaudited Condensed Consolidated Financial Statements

4


 

Table of Contents

 

Condensed Consolidated Statements of Cash Flows (Unaudited)

(In millions)





 

 

 

 

 

 



 

 

 

 

 

 



 

Three Months Ended



 

March 31,



 

2018

 

2017

Cash and Cash Equivalents and Restricted Cash at Beginning of Period  

 

$

563 

 

$

386 

Cash Flows from Operating Activities from Continuing Operations:

 

 

 

 

 

 

Net Income

 

 

40 

 

 

39 

Adjustments to reconcile net income to net cash provided from operating activities:

 

 

 

 

 

 

Income from discontinued operations, net of income taxes

 

 

 —

 

 

(1)

Depreciation expense

 

 

20 

 

 

18 

Amortization expense

 

 

 

 

Amortization of debt issuance costs

 

 

 

 

Fumigation related matters

 

 

 —

 

 

Payments on fumigation related matters

 

 

 —

 

 

(1)

Impairment of software and other related costs

 

 

 —

 

 

Deferred income tax provision

 

 

 

 

 —

Stock-based compensation expense

 

 

 

 

Restructuring charges

 

 

12 

 

 

Payments for restructuring charges

 

 

(4)

 

 

(2)

American Home Shield spin-off charges

 

 

 

 

 —

Payments for American Home Shield spin-off charges

 

 

(3)

 

 

 —

Other

 

 

 

 

Change in working capital, net of acquisitions:

 

 

 

 

 

 

Receivables

 

 

21 

 

 

36 

Inventories and other current assets

 

 

(9)

 

 

(4)

Accounts payable

 

 

 

 

(4)

Deferred revenue

 

 

40 

 

 

15 

Accrued liabilities

 

 

(27)

 

 

(16)

Accrued interest payable

 

 

 

 

Current income taxes

 

 

12 

 

 

23 

Net Cash Provided from Operating Activities from Continuing Operations  

 

 

142 

 

 

126 

Cash Flows from Investing Activities from Continuing Operations:

 

 

 

 

 

 

Property additions

 

 

(23)

 

 

(18)

Government grant fundings for property additions

 

 

 

 

 —

Business acquisitions, net of cash acquired

 

 

(92)

 

 

(11)

Purchases of available-for-sale securities

 

 

(9)

 

 

(3)

Sales and maturities of available-for-sale securities

 

 

10 

 

 

 —

Origination of notes receivable

 

 

(23)

 

 

(25)

Collections on notes receivable

 

 

24 

 

 

26 

Net Cash Used for Investing Activities from Continuing Operations  

 

 

(112)

 

 

(31)

Cash Flows from Financing Activities from Continuing Operations:

 

 

 

 

 

 

Payments of debt

 

 

(95)

 

 

(14)

Repurchase of common stock and RSU vesting

 

 

 —

 

 

(51)

Issuance of common stock

 

 

 

 

Net Cash Used for Financing Activities from Continuing Operations  

 

 

(93)

 

 

(60)

Cash Flows from Discontinued Operations:

 

 

 

 

 

 

Cash provided from operating activities

 

 

 —

 

 

Net Cash Provided from Discontinued Operations

 

 

 —

 

 

Cash (Decrease) Increase During the Period

 

 

(64)

 

 

37 

Cash and Cash Equivalents and Restricted Cash at End of Period  

 

$

500 

 

$

423 



See accompanying Notes to the unaudited Condensed Consolidated Financial Statements  

5


 

Table of Contents

 

SERVICEMASTER GLOBAL HOLDINGS , INC.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

Note 1. Basis of Presentation

ServiceMaster Global Holdings, Inc. and its majority-owned subsidiary partnerships, limited liability companies and corporations (collectively, “ServiceMaster,” the “Company,” “we,” “us, and “our”) is a leading provider of essential residential and commercial services. The Company’s services include termite and pest control, home service plans, disaster restoration, janitorial, residential cleaning, cabinet and wood furniture repair and home inspection. The Company provides these services through an extensive service network of company-owned, franchised and licensed locations operating primarily under the following leading brands: Terminix, American Home Shield, ServiceMaster Restore, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec. All consolidated Company subsidiaries are wholly-owned. Intercompany transactions and balances have been eliminated.

The unaudited condensed consolidated financial statements have been prepared by the Company in accordance with generally accepted accounting principles in the United States (“GAAP”) and pursuant to the rules and regulations of the U.S. Securities and Exchange Commission (“SEC”). The Company recommends that the quarterly unaudited condensed consolidated financial statements be read in conjunction with the audited consolidated financial statements and the notes thereto included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2017, as filed with the SEC (the “2017 Form 10-K”). The unaudited condensed consolidated financial statements reflect all normal and recurring adjustments that are, in the opinion of management, necessary for the fair presentation of the financial position, results of operations and cash flows for the interim periods presented. The results of operations for any interim period are not indicative of the results that might be achieved for a full year.

American Home Shield Spin-off

On July 26, 2017, the Company announced that it intends to separate its American Home Shield business from its Terminix and Franchise Services Group businesses by means of a spin-off of the American Home Shield business to Company stockholders, resulting in two publicly traded companies. The spin-off would create two independent companies, each with an enhanced strategic focus, simplified operating structure, distinct investment identity and strong financial profile. The transaction is expected to be completed in the third quarter of 2018, subject to satisfaction of customary conditions, including the effectiveness of a Registration Statement on Form 10, receipt of a favorable ruling from the IRS concerning certain tax matters and final approval by the Company’s board of directors, and it is intended to qualify as a tax-free distribution to the Company’s stockholders for U.S. federal income tax purposes.

 



Note 2. Significant Accounting Policies

The Company’s significant accounting policies are described in Note 2 to the audited consolidated financial statements included in the Company’s 2017 Form 10-K. The significant accounting policy for revenue has been updated herein for the adoption of Financial Accounting Standards Board (“FASB”) Accounting Standards Codification (“ASC”) Topic 606, “ Revenue from Contracts with Customers ” discussed below. There have been no other material changes to the significant accounting policies for the three months ended March 31, 2018.

Adoption of New Accounting Standards

In January 2016, the FASB issued Accounting Standards Update (“ASU”) 2016-01, “ Recognition and Measurement of Financial Assets and Financial Liabilities ” to change how entities measure certain equity investments, to require the disclosure of changes in the fair value of financial liabilities measured under the fair value option that are attributable to a company’s own credit, and to change certain other disclosure requirements. The changes in ASU 2016-01 specifically require that the changes in fair value of all investments in equity securities be recognized in net income. In March 2018, FASB issued an amendment to this standard (ASU No. 2018-03), which provides further clarification regarding this standard.  The Company adopted this ASU on January 1, 2018. As a result of the adoption, approximately $ 1  million of losses related to the Company’s equity investments were recognized in Net income for the quarter ended March 31, 2018, and approximately $2  million was reclassified from Accumulated other comprehensive income (“AOCI”) to Accumulated deficit related to unrealized gains on available-for-sale equity securities. Additionally, the Company holds minority interests in several strategic investments which do not have readily determinable fair values. The carrying amount of these investments at March 31, 2018 is approximately $4  million. These investments are recorded at cost and will be remeasured upon the occurrence of observable price changes or impairments. No adjustments to the carrying amount were made during the period.

In January 2017, the FASB issued ASU 2017-01, “ Business Combinations (Topic 805): Clarifying the Definition of a Business .” The ASU clarifies the definition of a business to assist entities with evaluating whether transactions should be accounted for as acquisitions (or disposals) of assets or businesses by providing a screen to determine when an integrated set of assets or activities is not a business. The Company adopted this ASU on January 1, 2018. The consolidated financial statements may be impacted if an acquisition does not qualify as a business combination under the ASU. Such acquisitions would be accounted for as asset purchases.

In May 2017, the FASB issued ASU 2017-09, “ Stock Compensation – Scope of Modification Accounting .” The ASU clarifies the scope of modification accounting for share-based payment arrangements. Specifically, an entity would not apply modification

6


 

accounting if the fair value, vesting conditions and classification of the awards are the same immediately before and after the modification. The Company adopted this ASU on January 1, 2018 and will apply the guidance prospectively to awards modified on or after the adoption date.

In February 2018, the FASB issued ASU 2018-02, “ Income Statement – Reporting Comprehensive Income (Topic 220): Reclassification of Certain Tax Effects from Accumulated Other Comprehensive Income ” allowing a reclassification from AOCI to Retained Earnings for stranded tax effects resulting from the corporate income tax rate change in the Tax Cuts and Jobs Act (the “Act” or “U.S. Tax Reform”). It is effective for fiscal years, and interim periods within those years, beginning after December 15, 2018. As allowed by the ASU, the Company elected to early adopt the amendments of this ASU and has reclassified approximately $4  million of unrealized losses from AOCI to Accumulated deficit.

Following are the results of the adoption of these standards on the Company’s consolidated statements of stockholders’ equity previously reported:



 

 

 

 

 

 

(In millions)

 

 

Accumulated other comprehensive income

 

 

Accumulated deficit

As reported, December 31, 2017

 

$

 

$

(895)

Impact of adopting ASC 606

 

 

 —

 

 

16 

Impact of adopting ASU 2016-01

 

 

(2)

 

 

Impact of adopting ASU 2018-02

 

 

 

 

(4)

As revised, January 1, 2018

 

$

 

$

(881)

Accounting Standards Issued But Not Yet Effective

In February 2016, the FASB issued ASU 2016-02, “ Leases (Topic 842) ” which is the final standard on accounting for leases. While both lessees and lessors are affected by the new guidance, the effects on lessees are much more significant. The most significant change for lessees is the requirement under the new guidance to recognize right-of-use assets and lease liabilities for all leases not considered short-term leases. Entities are required to use a modified retrospective approach to adopt the guidance. The amendments in ASU 2016-02 are effective for fiscal years, and interim periods within those years, beginning after December 15, 2018. Early adoption is permitted. The Company is currently evaluating the impact of the adoption of ASU 2016-02 on the Company’s consolidated financial statements and currently expects that most of the operating lease commitments will be subject to the new standard and recognized as operating lease liabilities and right-of-use assets upon adoption of ASU 2016-02, which will increase the amount of total assets and total liabilities that is reported relative to such amounts prior to adoption.

In August 2017, the FASB issued ASU 2017-12, “Der ivatives and Hedging (Topic 815): Targeted Improvements to Accounting for Hedging Activities .” The ASU simplifies certain aspects of hedge accounting and improves disclosures of hedging arrangements through the elimination of the requirement to separately measure and report hedge ineffectiveness. The ASU generally requires the entire change in the fair value of a hedging instrument to be presented in the same income statement line as the hedged item in order to align financial reporting of hedge relationships with economic results. Entities must apply the amendments to cash flow and net investment hedge relationships that exist on the date of adoption using a modified retrospective approach. The presentation and disclosure requirements must be applied prospectively. The Company is currently evaluating the impact of the adoption of ASU 2017-12, including transition elections and required disclosures, on the Company’s consolidated financial statements.

The Company has reviewed all other recently issued, but not yet effective, accounting pronouncements and does not believe the future adoption of any such pronouncements will have a material impact on its financial condition or the results of its operations.

Adoption of ASC Topic 606, “Revenue from Contracts with Customers”

On January 1, 2018, the Company adopted ASC 606 using the modified retrospective method to those contracts which were not completed as of January 1, 2018. Results for reporting periods beginning after January 1, 2018 are presented under ASC 606, while prior period amounts are not adjusted and continue to be reported in accordance with the Company’s historic accounting under ASC 605. The Company implemented internal controls and system functionality where necessary to enable the preparation of financial information on adoption.

7


 

Revenue Recognition

The following table presents the Company’s reportable segment revenues, disaggregated by revenue source. T he Company disaggregates revenue from contracts with customers into major product lines. The Company determines that disaggregating revenue into these categories achieves the disclosure objective to depict how the nature, amount, timing, and uncertainty of revenue and cash flows are affected by economic factors. As noted in the business segment reporting information in Note 14, the Company’s reportable segments are Terminix, American Home Shield and Franchise Services Group.



 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

Terminix

 

American Home Shield

 

Franchise Services Group

 

Total



 

Three months ended
March 31,

 

Three months ended
March 31,

 

Three months ended
March 31,

 

Three months ended
March 31,

(In millions)

 

 

2018

 

 

2017

 

 

2018

 

 

2017

 

 

2018

 

 

2017

 

 

2018

 

 

2017

Major service line

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

   Pest Control

 

$

202 

 

$

202 

 

$

 —

 

$

 —

 

$

 —

 

$

 —

 

$

202 

 

$

202 

   Termite and Other Services

 

 

151 

 

 

149 

 

 

 —

 

 

 —

 

 

 —

 

 

 —

 

 

151 

 

 

149 

   Home Service Plans

 

 

 —

 

 

 —

 

 

247 

 

 

227 

 

 

 —

 

 

 —

 

 

247 

 

 

227 

   Royalty Fees

 

 

 —

 

 

 —

 

 

 —

 

 

 —

 

 

33 

 

 

31 

 

 

33 

 

 

31 

   Janitorial National Accounts

 

 

 —

 

 

 —

 

 

 —

 

 

 —

 

 

15 

 

 

11 

 

 

15 

 

 

11 

   Sales of Products and Other

 

 

15 

 

 

14 

 

 

 —

 

 

 —

 

 

12 

 

 

 

 

27 

 

 

21 

Corporate

 

 

 —

 

 

 —

 

 

 —

 

 

 —

 

 

 —

 

 

 —

 

 

 —

 

 

Total

 

$

368 

 

$

365 

 

$

247 

 

$

227 

 

$

60 

 

$

50 

 

$

675 

 

$

643 

At contract inception, the Company assesses the goods and services promised in its contracts with customers and identifies a performance obligation for each promise to transfer to the customer a good or service (or a bundle of goods and services) that is distinct. To identify the performance obligation, the Company considers all of the goods and services promised in the contract regardless of whether they are explicitly stated or are implied by customary business practices.

Terminix segment

Pest control services

Pest control services can be for one-time or recurring services. Revenues from pest control services are recognized at the agreed-upon contractual amount over time as the services are provided, most of which are started and completed within one day, as the customer simultaneously receives and consumes the benefits of the services as they are performed. Upon completion of service, a receivable is recorded related to this revenue as the Company has an unconditional right to invoice and receive payment. Payments are typically received shortly after services have been rendered.

Termite services

The Company eradicates termites through the use of baiting systems and non-baiting methods (e.g., fumigation or liquid treatments). Termite services using liquid and baiting systems are sold through annual renewable contracts. The Company also performs other termite and related services, which may be one-time or renewable services. Revenue for termite services are recognized at the agreed-upon contractual amount upon the completion of the service. All termite services are generally started and completed within one day. Upon completion of the service, a receivable is recorded related to this revenue as the Company has an unconditional right to invoice and receive payment. Payments are typically received shortly after services have been rendered.

Most termite services can be renewed after the initial year. Revenue on renewal contracts is recognized upon completion of an annual inspection and receipt of payment from the customer which evidences the extension of the contract into a renewal period. Advanced r enewal payments generate a contract liability and are deferred until the related renewal period.

Termite inspection and protection contracts are frequently sold through annual contracts. For these contracts, the Company has a stand ready obligation of which the customer receives and consumes the benefits over the annual period. Associated service costs are expensed as incurred. The Company measures progress toward satisfaction of its stand ready obligation over time using costs incurred as the measure of progress under the input method, which results in straight-line recognition of revenue. Payments are received at the commencement of the contract, which generates a contract liability, or in installments over the contract period.

Sales of products and other  

Product revenues are generated from selling product to distributors and franchisees. Revenues from product sales are generally recognized once control of the products transfers to the customer. A receivable is recorded related to these sales as the Company has an unconditional right to invoice and receive payment. Payments are typically received shortly after a customer is invoiced.

8


 

American Home Shield segment

Home service plans

Home service plan contracts are sold through annual renewable contracts and customer payments are received at the commencement of the contract or in installments over the contract period, which generates a contract liability. The Company recognizes revenue related to these contracts at the agreed-upon contractual amount over time using the input method in proportion to the costs expected to be incurred in performing services under the contracts. As the costs to fulfill the obligations of the service plan contracts are incurred on an other than straight-line basis, the Company utilizes historical evidence to estimate the expected claims expense and related timing of such costs. This adjustment to the straight-line revenue creates a contract asset or contract liability. The Company regularly reviews its estimates of claims costs and adjusts the estimates when appropriate.

Franchise Services Group segment

Royalty fees

The Company has franchise agreements in its ServiceMaster Restore, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec businesses. Royalty fee revenue consists principally of sales-based royalties received as part of the consideration for the franchise right and is calculated as a percentage of customer level revenue. Revenue is recognized by the Company at the agreed-upon contractual rates over time as the customer level revenue is generated by the franchisees. A receivable is recognized for an estimate of the unreported royalty fees, which are reported and remitted to the Company in arrears.

Janitorial national accounts

National account revenues are recognized at the agreed-upon contractual amounts over time as services are completed based on contractual arrangements to provide services at the customers’ locations. The Company engages either a franchisee or non-franchisee business to perform the services. Under these agreements, the Company is directly responsible for providing the services and receives payment directly from the customer. A receivable is recorded related to this revenue as the Company has an unconditional right to invoice and receive payment. Payments are typically received shortly after services have been rendered.

Sales of products and other

Product revenues are generated from selling product to franchisees. Revenues from product sales are generally recognized once control of the products transfers to the customer. A receivable is recorded related to these sales as the Company has an unconditional right to invoice and receive payment. Payments are typically received shortly after a customer is invoiced.

Initial franchise fees result from the sale of a franchise license, which includes the use of the name, trademarks and proprietary methods. The franchise license is considered symbolic intellectual property and revenue related to the sale of this right is recognized at the agreed-upon contractual amount over the term of the initial franchise agreement.

Franchisees contribute a percentage of customer level revenue into a national advertising fund managed by the Company. In cases where the Company has ultimate control of the marketing and advertising, the Company recognizes both revenue and expense for the amount earned.  Prior to the adoption of ASC 606, this revenue was recorded net of the advertising expense incurred.  The impact to revenues as a result of applying ASC 606 was an increase of $3  million for the three months ended March 31, 2018.

In addition, the Company has contractual arrangements with several national insurance companies to maintain a call center which receives and provides non-recurring disaster recovery and restoration referrals from the insurers to qualifying franchisees. The Company receives a referral fee from the franchisee. The Company recognizes the referral fee at the agreed-upon contractual amount as revenue in the month the referral was issued.

Costs to obtain a contract with a customer

Terminix and American Home Shield

The Company capitalizes the incremental costs of obtaining a contract with a customer, primarily commissions, and recognizes the expense on a straight-line basis over the expected customer relationship period. As of January 1, 2018, the date the Company adopted ASC 606, the Company capitalized a total of $61  million at Terminix and $21  million at American Home Shield in deferred customer acquisition costs related to contracts that were not completed. In the three months ended March 31, 2018, the amount of amortization was $16  million at Terminix and $4  million at American Home Shield and there was no   impairment loss in relation to costs capitalized.

Franchise Services Group

The Company capitalizes the incremental costs of selling a new franchise license, primarily commissions, and recognizes the expense over the term of the initial franchise agreement. As of January 1, 2018, the date the Company adopted ASC 606, the Company capitalized a total of $1  million in deferred customer acquisition costs related to contracts that were not completed. In the three months ended March 31, 2018, the amount of amortization was less than $1  million and there was no impairment loss in relation to costs capitalized.



9


 

Contract balances

Timing of revenue recognition may differ from the timing of invoicing to customers. Contracts with customers are generally for a period of one year or less, and are generally renewable. The Company records a receivable related to revenue recognized on services once the Company has an unconditional right to invoice and receive payment in the future related to the services provided. All accounts receivables are recorded within Receivables, less allowances, on the condensed consolidated statements of financial position. Notes receivable, which represent amounts financed for customers through the Company’s financing subsidiary, are included within Receivables, less allowances, on the condensed consolidated statement of financial position and totaled $35 million as of March 31, 2018.

Deferred revenue represents a contract liability and is recognized when cash payments are received in advance of the performance of services, including when the amounts are refundable. For Terminix, amounts are recognized as revenue upon completion of services. For American Home Shield, amounts are recognized as revenue in proportion to the costs expected to be incurred in performing services under the Company’s contracts.

Deferred revenue by segment was as follows (in millions):





 

 

 

 

 

 



 

As of

 

As of

(In millions)

 

March 31, 2018

 

December 31, 2017

Terminix

 

$

96 

 

$

90 

American Home Shield (1)

 

 

218 

 

 

573 

Franchise Services Group (2)

 

 

11 

 

 

 —

Total

 

$

325 

 

$

663 

(1)

Includes a net contract liability of $38 million as of March 31, 2018 related to the recognition of American Home Shield monthly pay customer revenue on an other than straight-line basis to match the timing of cost recognition.

(2)

Includes approximately $7  million of Franchise Services Group Deferred revenue included within Other long-term obligations, primarily self-insurance claims on the condensed consolidated statement of financial position as of March 31, 2018.

Changes in deferred revenue for the three months ended March 31, 2018 were as follows (in millions):





 

 

 

(In millions)

 

Deferred revenue

Balance, January 1, 2018

 

$

284 

Deferral of revenue

 

 

165 

Recognition of deferred revenue

 

 

(124)

Balance, March 31, 2018

 

$

325 



There was approximately $ 104  million of revenue recognized in the three months ended March 31, 2018, that was included in the deferred revenue balance as of January 1, 2018. 

Arrangements with Multiple Performance Obligations

The Company’s contracts with customers may include multiple performance obligations. For such arrangements, we allocate revenue to each performance obligation based on its relative standalone selling price. Any discounts given are allocated to the services to which the discounts relate.

Practical Expedients and Exemptions

The Company offers certain interest-free contracts to customers where payments are received over a period not exceeding one year. Additionally, certain Terminix customers may pay in advance for services and American Home Shield customers have the option to pay for an annual home service plan in advance. The Company does not adjust the promised amount of consideration for the effects of these financing components. At contract inception, the period of time between the performance of services and the customer payment is one year or less.

Revenue is recognized net of any taxes collected from customers, which are subsequently remitted to taxing authorities.

The Company does not disclose the value of unsatisfied performance obligations for contracts with an original expected length of one year or less.

Certain non-commission related incremental costs to obtain a contract with a customer are expensed as incurred because the amortization period would have been one year or less. These costs are recorded within Selling and administrative expenses on the condensed consolidated statements of operations and comprehensive income.

10


 

The Company utilizes the portfolio approach to recognize revenue in situations where a portfolio of contracts have similar characteristics. The revenue recognized under the portfolio approach is not materially different than if every individual contract in the portfolio was accounted for separately.

Impact of ASC 606 on the Condensed Consolidated Financial Statements

The Company recorded a net reduction to opening retained earnings of $16  million, net of tax, as of January 1, 2018 due to the cumulative impact of adopting ASC 606. Changes to the condensed consolidated statements of operations and comprehensive income include: i) c osts of obtaining a contract that would have been incurred regardless of whether the contract was obtained, such as direct mail and digital advertising, are now expensed as incurred; ii) initial fees and the related commissions from sales of franchise licenses, previously recognized in the year of the sale, are now recognized over the term of the initial franchise agreement; iii) Franchise Services Group national advertising fund income, previously recorded net of advertising expense incurred for the Company’s advertising programs, will now be reported gross, generally with offsetting increases to both revenue and expense such that there will not be a significant, if any, impact on net income; and iv) commissions costs at Terminix and American Home Shield incremental to a successful sale are deferred and recognized over the expected customer relationship period. Previously, commissions and other sales-related costs were deferred and recognized over the initial contract period.

Changes to the condensed consolidated statements of financial position include: i) the reclassification of Receivables to contract assets which are presented net of contract liabilities within Deferred revenue and ii) the reclassification of Deferred customer acquisition costs to long-term assets as costs are recognized over the expected customer relationship period , which is in excess of one year.   Previously, when a customer elected to pay for their home service plan contract on a monthly basis, Receivables and Deferred revenue were recorded based on the total amount due from the customer. Receivables were reduced as amounts were paid, and the Deferred revenue was amortized over the life of the contract. Currently, only the portion of the contract that is due in the current month will be recorded within Receivables.

The following tables compare affected lines of the condensed consolidated financial statements as prepared under the provisions of ASC 606 to a presentation of these financial statements under the prior revenue recognition guidance:





 

 

 

 

 

 



 

As of March 31, 2018

Condensed Consolidated Statement of Financial Position

 

 

As reported

 

 

Under Prior Revenue Recognition Guidance

Current Assets:

 

 

 

 

 

 

Receivables

 

$

169 

 

$

538 

Prepaid expenses and other assets

 

 

90 

 

 

102 

Deferred customer acquisition costs

 

 

 —

 

 

33 

Other Assets:

 

 

 

 

 

 

Deferred customer acquisition costs

 

 

78 

 

 

 —

Total Assets

 

$

5,383 

 

$

5,717 



 

 

 

 

 

 

Current Liabilities:

 

 

 

 

 

 

Deferred revenue

 

$

318 

 

$

683 

Other Long-Term Liabilities:

 

 

 

 

 

 

Deferred taxes

 

 

521 

 

 

511 

Other long-term obligations, primarily self-insured claims

 

 

185 

 

 

179 

Total Liabilities

 

 

4,143 

 

 

4,491 



 

 

 

 

 

 

Accumulated deficit

 

 

(841)

 

 

(857)

Accumulated other comprehensive income

 

 

17 

 

 

17 

Net Income

 

 

40 

 

 

43 

Liabilities and Equity

 

$

5,383 

 

$

5,717 





 

 

 

 

 

 



 

Three months ended March 31, 2018

Condensed Consolidated Statement of Operations and Comprehensive Income

 

 

As reported

 

 

Under Prior Revenue Recognition Guidance

Revenue

 

$

675 

 

$

672 

Cost of services rendered and products sold

 

 

361 

 

 

361 

Selling and administrative expenses

 

 

197 

 

 

203 

Provision for income taxes

 

 

14 

 

 

15 

Net Income

 

$

40 

 

$

43 

The adoption of ASC 606 had no significant impact on the Company’s cash flows. The aforementioned impacts resulted in offsetting shifts in cash flows from operations between net income and various change in working capital line items.





11


 

N ote 3. Restructuring Charges

The Company incurred restructuring charges of $12 million ( $9  million, net of tax) and $2 million ( $1  million, net of tax) in the three months ended March 31, 2018 and 2017, respectively. Restructuring charges were comprised of the following:







 

 

 

 

 

 



 

 

 

 

 

 



 

Three Months Ended



 

March 31,

(In millions)

 

2018

 

2017

Terminix (1)

 

$

 

$

 —

Corporate (2)

 

 

 

 

 —

Leadership transition (3)

 

 

 —

 

 

Global Service Center relocation (4)

 

 

 

 

Total restructuring charges

 

$

12 

 

$

___________________________________

(1)

For the three months ended March 31, 2018, these charges included $2  million of severance and other costs. The total unpaid and accrued amount of $3 million as of March 31, 2018 includes amounts previously accrued as of December 31, 2017.



(2)

The Company has historically made changes on an ongoing basis to enhance capabilities and reduce costs in its corporate functions that provide company-wide administrative services to support operations. In 2017, the Company began taking actions to enhance capabilities and align corporate functions with those required to support the strategic needs as two stand-alone companies in anticipation of the American Home Shield spin-off. For the three months ended March 31, 2018, these charges included $3  million of severance and other costs. Severance and other costs of $2  million were unpaid and accrued as of March 31, 2018.



(3)

For the three months ended March 31, 2017, these charges include $1  million of severance costs as part of the severance agreement with the former Chief Financial Officer. Severance and other costs of $3  million were unpaid and accrued as of March 31, 2018, which includes amounts previously accrued as of December 31, 2017.



(4)

For the three months ended March 31, 2018 and 2017, these charges included lease termination and other charges of $7  million and $1 million, respectively, related to the relocation of the Company’s headquarters, which is referred to as the Company’s Global Service Center. Of this amount, $6  million was unpaid and accrued as of March 31, 2018.



The pretax charges discussed above are reported in Restructuring charges in the unaudited condensed consolidated statements of operations and comprehensive income. Certain restructuring comparative figures in the condensed consolidated statements of cash flows have been reclassified to conform to the current year presentation.

A reconciliation of the beginning and ending balances of accrued restructuring charges, which are included in Accrued liabilities—Other on the unaudited condensed consolidated statements of financial position, is presented as follows:







 

 

 



 

 

 



 

Accrued



 

Restructuring

(In millions)

 

Charges

Balance as of December 31, 2017

 

$

Costs incurred

 

 

12 

Costs paid or otherwise settled

 

 

(4)

Balance as of March 31, 2018

 

$

14 



 

 

 

Balance as of December 31, 2016

 

$

Costs incurred

 

 

Costs paid or otherwise settled

 

 

(3)

Balance as of March 31, 2017

 

$

The company expects substantially all of its accrued restructuring charges to be paid within one year.



12


 

Note 4. American Home Shield Spin-Off

The Company’s financial statements include nonrecurring costs incurred to evaluate, plan and execute the spin-off of American Home Shield to company stockholders. These costs are primarily related to third-party consulting and other incremental costs directly associated with the spin-off process. At December 31, 2017, the Company had $1  million of American Home Shield spin-off charges accrued, and $2 million of prepaid spin-off charges which were recognized during the quarter ended March 31, 2018. The Company’s results for the three months ended March 31, 2018 include American Home Shield spin-off charges of $7  million ( $6  million, net of tax). Of this amount, $3  million was unpaid and accrued at March 31, 2018 in Accrued liabilities – Other on the condensed consolidated statements of financial position. The Company expects substantially all of the American Home Shield spin-off charges to be paid within one year.

The Company expects to incur aggregate charges related to the spin-off of $35  million to $45  million in 2018. In addition, incremental capital expenditures will be required to effect the spin-off in 2018 and will range from $20  million to $30  million, principally reflecting costs to replicate information technology systems historically shared by the Company’s business units.

Note 5. Commitments and Contingencies

The Company carries insurance policies on insurable risks at levels that it believes to be appropriate, including workers’ compensation, automobile and general liability risks. The Company purchases insurance policies from third-party insurance carriers, which typically incorporate significant deductibles or self-insured retentions. The Company is responsible for all claims that fall below the retention limits, exceed our coverage limits or are otherwise not covered by our insurance policies. In determining the Company’s accrual for self-insured claims, the Company uses historical claims experience to establish both the current year accrual and the underlying provision for future losses. This actuarially determined provision and related accrual include known claims, as well as incurred but not reported claims. The Company adjusts its estimate of accrued self-insured claims when required to reflect changes based on factors such as changes in health care costs, accident frequency and claim severity.

A reconciliation of beginning and ending accrued self-insured claims, which are included in Accrued liabilities—Self-insured claims and related expenses and Other long-term obligations, primarily self-insured claims on the condensed consolidated statements of financial position, net of insurance recoverables, which are included in Prepaid expenses and other assets and Other assets on the condensed consolidated statements of financial position, is presented as follows:





 

 

 



 

 

 



 

Accrued



 

Self-insured

(In millions)

 

Claims, Net

Balance as of December 31, 2017

 

$

115 

Provision for self-insured claims

 

 

10 

Cash payments

 

 

(10)

Balance as of March 31, 2018

 

$

114 



 

 

 

Balance as of December 31, 2016

 

$

120 

Provision for self-insured claims

 

 

Cash payments

 

 

(10)

Balance as of March 31, 2017

 

$

119 

Accruals for home service plan claims in the American Home Shield business are made based on the Company’s claims experience and actuarial projections. Termite damage claim accruals in the Terminix business are recorded based on both the historical rates of claims incurred within a contract year and the cost per claim. Current activity could differ causing a change in estimates. The Company has certain liabilities with respect to existing or potential claims, lawsuits and other proceedings. The Company accrues for these liabilities when it is probable that future costs will be incurred and such costs can be reasonably estimated. Any resulting adjustments, which could be material, are recorded in the period the adjustments are identified.

On December 16, 2016, the U.S. Virgin Islands Department of Justice filed a civil complaint in the Superior Court of the Virgin Islands related to a fumigation incident in a matter styled Government of the United States Virgin Islands v. The ServiceMaster Company, LLC, The Terminix International Company Limited Partnership, and Terminix International USVI, LLC. The amount and extent of any potential penalties, fines sanctions, costs and damages that the federal or other governmental authorities may yet impose, investigation or other costs and reputational harm, as well as the impact of any additional civil, criminal or other claims or judicial, administrative or regulatory proceedings resulting from or related to the U.S. Virgin Islands fumigation matter, which could be material, is not currently known, and any such further penalties, fines, sanctions, costs or damages would not be covered under the Company’s general liability policies.

In the ordinary course of conducting business activities, the Company and its subsidiaries become involved in judicial, administrative and regulatory proceedings involving both private parties and governmental authorities. These proceedings include insured and uninsured matters that are brought on an individual, collective, representative and class action basis, or other proceedings involving regulatory, employment, general and commercial liability, automobile liability, wage and hour, environmental and other matters. The Company has entered into settlement agreements in certain cases, including with respect to putative collective and class

13


 

actions, which are subject to court or other approvals. If one or more of the Company’s settlements are not finally approved, the Company could have additional or different exposure, which could be material. Subject to the paragraphs above, the Company does not expect any of these proceedings to have a material effect on its reputation, business, financial position, results of operations or cash flows; however, the Company can give no assurance that the results of any such proceedings will not materially affect our reputation, business, financial position, results of operations and cash flows.  

Note 6. Goodwill and Intangible Assets

Goodwill and indefinite-lived intangible assets are not amortized and are subject to assessment for impairment by applying a fair-value based test on an annual basis or more frequently if circumstances indicate a potential impairment. The Company’s annual assessment date is October 1. There were no goodwill or trade name impairment charges recorded in the thre e months ended March 31, 2018 and 2017. There were no accumulated impairment losses recorded as of March 31, 2018. The table below summarizes the goodwill balances for continuing operations by reportable segment:





 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

American

 

Franchise

 

 

 

(In millions)

 

Terminix

 

Home Shield

 

Services Group

 

Total

Balance as of December 31, 2017

 

$

1,605 

 

$

476 

 

$

176 

 

$

2,256 

Acquisitions

 

 

98 

 

 

 —

 

 

 —

 

 

98 

Impact of foreign exchange rates

 

 

 —

 

 

 —

 

 

 —

 

 

(1)

Balance as of March 31, 2018

 

$

1,702 

 

$

476 

 

$

175 

 

$

2,353 

The table below summarizes the other intangible asset balances for continuing operations:





 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

As of March 31, 2018

 

As of December 31, 2017



 

 

 

 

Accumulated

 

 

 

 

 

 

 

Accumulated

 

 

 

(In millions)

 

Gross

 

Amortization

 

Net

 

Gross

 

Amortization

 

Net

Trade names (1)

 

$

1,608 

 

$

 —

 

$

1,608 

 

$

1,608 

 

$

 —

 

$

1,608 

Customer relationships

 

 

625 

 

 

(558)

 

 

67 

 

 

589 

 

 

(555)

 

 

34 

Franchise agreements

 

 

88 

 

 

(71)

 

 

17 

 

 

88 

 

 

(70)

 

 

18 

Other

 

 

101 

 

 

(51)

 

 

50 

 

 

81 

 

 

(49)

 

 

32 

Total

 

$

2,422 

 

$

(680)

 

$

1,742 

 

$

2,367 

 

$

(674)

 

$

1,692 

___________________________________

(1)

Not subject to amortization.

For the existing intangible assets, the Company anticipates amortization expense for the remainder of 2018 and each of the next five years of $16 million, $ 16 million , $ 12  million, $ 9  million, $ 6  million and $ 5  million, respectively. These amounts exclude the intangible assets acquired in connection with the Copesan acquisition on March 30, 2018, as intangible asset values and the related useful lives have not yet been finalized.

 



Note 7. Stock-Based Compensation

For the three months ended March 31, 2018 and 2017, the Company recognized stock-based compensation expense of $4 million ($ 3  million, net of tax) and $ 5  million ($ 3  million, net of tax), respectively. These charges are recorded within Selling and administrative expenses in the condensed consolidated statements of operations and comprehensive income.

As of March 31, 2018 there was $ 34  million of total unrecognized compensation costs related to non-vested stock options, restricted stock units (“RSUs”) and performance shares granted under the Amended and Restated ServiceMaster Global Holdings, Inc. 2014 Omnibus Incentive Pla n (the “Omnibus Incentive Plan” ). These remaining costs are expected to be recognized over a weighted-average period of 2.46 years.

Note 8. Comprehensive Income

Comprehensive income, which primarily includes net income (loss), unrealized gain (loss) on derivative instruments and the effect of foreign currency translation gain, is disclosed in the condensed consolidated statements of operations and comprehensive income. Unrealized gains on marketable securities of $3  million ( $2  million, net of tax) were included in other comprehensive income prior to the Company’s adoption of ASU 2016-01 on January 1, 2018. Subsequent to the adoption, these unrealized gains have been reclassified to retained earnings. Additionally, stranded tax effects of approximately $4 million resulting from the corporate income tax rate change in U.S. Tax Reform were reclassified upon the Company’s adoption of ASU 2018-02 on January 1, 2018. The income tax effects remaining in AOCI will be released into earnings as the related pre-tax amounts are reclassified to earnings.

14


 

The following tables summarize the activity in accumulated other comprehensive income, net of the related tax effects.





 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

Unrealized

 

 

 

 

 

 



 

 

 

Gains (Losses)

 

 

 

 

 

 



 

Unrealized

 

on Available

 

Foreign

 

 

 



 

Gains (Losses)

 

-for-Sale

 

Currency

 

 

 

(In millions)

 

on Derivatives

 

Securities

 

Translation

 

Total

Balance as of December 31, 2017

 

$

16 

 

$

 

$

(12)

 

$

Reclassification of unrealized gain/loss on equity securities

 

 

 —

 

 

(2)

 

 

 —

 

 

(2)

Reclassification of tax rate change

 

 

 

 

 

 

 —

 

 

As revised, January 1, 2018

 

 

19 

 

 

 —

 

 

(12)

 

 

Other comprehensive income before reclassifications:

 

 

 

 

 

 

 

 

 

 

 

 

Pre-tax amount

 

 

13 

 

 

 —

 

 

 —

 

 

13 

Tax provision

 

 

 

 

 —

 

 

 —

 

 

After-tax amount

 

 

 

 

 —

 

 

 —

 

 

Amounts reclassified from accumulated other comprehensive income (1)

 

 

 

 

 —

 

 

 —

 

 

Net current period other comprehensive income

 

 

10 

 

 

 —

 

 

 —

 

 

10 

Balance as of March 31, 2018

 

$

29 

 

$

 —

 

$

(12)

 

$

17 



 

 

 

 

 

 

 

 

 

 

 

 

Balance as of December 31, 2016

 

$

12 

 

$

 

$

(15)

 

$

(3)

Other comprehensive income before reclassifications:

 

 

 

 

 

 

 

 

 

 

 

 

Pre-tax amount

 

 

(1)

 

 

 —

 

 

 

 

 —

Tax benefit

 

 

(1)

 

 

 —

 

 

 —

 

 

(1)

After-tax amount

 

 

 —

 

 

 —

 

 

 

 

Amounts reclassified from accumulated other comprehensive income (1)

 

 

 

 

 —

 

 

 —

 

 

Net current period other comprehensive income

 

 

 —

 

 

 —

 

 

 

 

Balance as of March 31, 2017

 

$

12 

 

$

 

$

(14)

 

$

(1)

___________________________________

(1)

Amounts are net of tax. Reclassifications out of accumulated other comprehensive income included the following components for the periods indicated.



 

 

 

 

 

 



 

Amounts Reclassified from Accumulated



 

Other Comprehensive Income



 

Three Months Ended



 

March 31,

(In millions)

 

2018

 

2017

Losses on derivatives:

 

 

 

 

 

 

Fuel swap contracts

 

$

 —

 

$

 —

Interest rate swap contracts

 

 

(1)

 

 

(1)

Net losses on derivatives

 

 

(1)

 

 

(1)

Impact of income taxes

 

 

 —

 

 

 —

Total reclassifications related to derivatives

 

$

(1)

 

$

(1)

Total reclassifications for the period

 

$

(1)

 

$

(1)

 

 



15


 

Note 9. Supplemental Cash Flow Information

Supplemental information relating to the condensed consolidated statements of cash flows is presented in the following table:



 

 

 

 

 

 



 

 

 

 

 

 



 

Three Months Ended



 

March 31,

(In millions)

 

2018

 

2017

Cash paid for or (received from):

 

 

 

 

 

 

Interest expense

 

$

30 

 

$

29 

Income taxes, net of refunds

 

 

 —

 

 

As of March 31, 2018 and December 31, 2017, Cash and cash equivalents of $411 million and $475 million, respectively, and Restricted cash of $89 million and $89 million, respectively, as presented on the condensed consolidated statements of financial position represent the amounts comprising Cash and cash equivalents and restricted cash of $500 million and $ 563  million, respectively, on the condensed consolidated statement of cash flows. 

As of March 31, 2017, Cash and cash equivalents of $334 million and Restricted cash of $89 million as presented on the condensed consolidated statements of financial position represent the amounts comprising Cash and cash equivalents and restricted cash of $423 million on the condensed consolidated statement of cash flows.

The Company acquired $3 million and $ 12  million of property and equipment through capital leases and other non-cash  financing transactions in the three months ended March 31, 2018 and 2017, respectively, which have been excluded from the condensed consolidated statements of cash flows as non-cash investing and financing activities. 

 



Note 10. Cash and Marketable Securities

Cash, money market funds and certificates of deposits with maturities of three months or less when purchased are included in Cash and cash equivalents on the condensed consolidated statements of financial position. As of March 31, 2018 and December 31, 2017, the Company’s investments consisted primarily of treasury bills (“Debt securities”) and common equity securities (“Equity securities”). The amortized cost, fair value and gross realized and unrealized gains and losses of the Company’s short- and long-term investments in Debt and Equity securities are as follows:





 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

Gross Realized

 

Gross Realized

 

 

 



 

Amortized

 

and Unrealized

 

and Unrealized

 

Fair

(In millions)

 

Cost

 

Gains

 

Losses

 

Value

March 31, 2018:

 

 

 

 

 

 

 

 

 

 

 

 

Debt securities

 

$

29 

 

$

 —

 

$

 —

 

$

29 

Equity securities

 

 

15 

 

 

 

 

(1)

 

 

17 

Total securities

 

$

44 

 

$

 

$

(1)

 

$

46 

December 31, 2017:

 

 

 

 

 

 

 

 

 

 

 

 

Debt securities

 

$

29 

 

$

 —

 

$

 —

 

$

29 

Equity securities

 

 

15 

 

 

 

 

 —

 

 

18 

Total securities

 

$

44 

 

$

 

$

 —

 

$

47 



Following the adoption of ASC 2016-01, the Company accounts for equity securities at fair value with adjustments to fair value recognized in Interest and net investment income in the condensed consolidated statements of operations and comprehensive income. For the three months ended March 31, 2018, approximately $1 million of unrealized losses were recorded within Interest and net investment income in the condensed consolidated statements of operations and comprehensive income and approximately $3 million ($2 million, net of tax) of unrealized gains were reclassified from Accumulated other comprehensive income to Accumulated deficit.

The Company periodically reviews its debt securities to determine whether there has been an other than temporary decline in value. There were no impairment charges due to declines in the value of these investments for the three months ended March 31, 2018.



 

 

 

 

 

 



 

 

 

 

 

 



 

Three Months Ended



 

March 31,

(In millions)

 

2018

 

2017

Proceeds from sale of securities

 

$

 

$

 —

Maturities of securities

 

 

 

 

 —

Gross realized (gains) losses

 

 

 —

 

 

 —

 

16


 

Note 11. Long-Term Debt

Long-term debt is summarized in the following table:





 

 

 

 

 

 



 

 

 

 

 

 



 

As of

 

As of



 

March 31,

 

December 31,

(In millions)

 

2018

 

2017

Senior secured term loan facility maturing in 2023 (1)

 

$

1,611 

 

$

1,615 

Revolving credit facility maturing in 2021

 

 

 —

 

 

 —

5.125% notes maturing in 2024 (2)

 

 

739 

 

 

739 

7.10% notes maturing in 2018 (3)

 

 

 —

 

 

79 

7.45% notes maturing in 2027 (4)

 

 

170 

 

 

169 

7.25% notes maturing in 2038 (4)

 

 

42 

 

 

42 

Vehicle capital leases (5)

 

 

86 

 

 

90 

Other (6)

 

 

93 

 

 

54 

Less current portion

 

 

(64)

 

 

(144)

Total long-term debt

 

$

2,676 

 

$

2,643 

___________________________________

(1)

As of March 31, 2018 and December 31, 2017 presented net of $15 million and $16 million, respectively, in unamortized debt issuance costs and $3  million in unamortized original issue discount paid.

(2)

As of March 31, 2018 and December 31, 2017, presented net of $ 11  million in unamortized debt issuance costs.

(3)

On March 1, 2018, the Company paid $79 million upon their maturity.

(4)

As of March 31, 2018 and December 31, 2017, collectively presented net of $35 million and $ 37  million, respectively, of unamortized fair value adjustments related to purchase accounting, which increases the effective interest rate from the coupon rates shown above.

(5)

The Company has entered into a fleet management services agreement (the “Fleet Agreement”) which, among other things, allows the Company to obtain fleet vehicles through a leasing program. All leases under the Fleet Agreement are capital leases for accounting purposes. The lease rental payments include an interest component calculated using a variable rate based on one-month LIBOR plus other contractual adjustments and a borrowing margin totaling 2.45 percent.

(6)

Includes approximately $44 million of future payments in connection with the Company’s acquisition of Copesan as further described in Note 12.

Interest Rate Swaps

Interest rate swap agreements in effect as of March 31, 2018 are as follows:



 

 

 

 

 

 

 

 

 

 

Trade Date

 

Effective
Date

 

Expiration
Date

 

Notional
Amount

 

Fixed
Rate (1)

 

Floating
Rate

November 7, 2016

 

November 8, 2016

 

November 30, 2023

 

$650,000

 

1.493

%

One month LIBOR

___________________________________

(1) Before the application of the applicable borrowing margin.

 



Note 12. Acquisitions

Acquisitions have been accounted for as business combinations using the acquisition method and, accordingly, the results of operations of the acquired businesses have been included in the condensed consolidated financial statements since their dates of acquisition. The assets and liabilities of these businesses were recorded in the financial statements at their estimated fair values as of the acquisition dates.

On March 30, 2018 , the Company acquired all of the outstanding stock of Copesan Services, Inc. (“Copesan”) for an aggregate purchase price of $148  million, subject to certain post-closing net working capital adjustments. The acquisition is expected to improve Terminix’s capabilities in commercial pest control as Copesan is expected to provide the Company with significant expertise, system capabilities and processes for delivering pest management solutions to sophisticated commercial customers. The Company funded $104  million at closing using available cash on hand, $11  million of which was funded on the acquisition date, but still outstanding at March 31, 2018 and is included in Accrued liabilities – Other on the condensed consolidated statements of financial position. An additional $35  million of deferred purchase price and up to $10  million earnout contingent on the successful achievement of projected revenue targets are both due to the sellers three years from the acquisition date. Changes in projected revenue would result in a change in the fair value of the recorded earnout obligation. Subsequent changes to the estimated earnout obligation will be recognized in the consolidated statements of operations and comprehensive income when incurred.

17


 

As of March 31, 2018, the purchase price allocation for this acquisition has not been finalized as the Company is still evaluating working capital balances and the fair value and useful lives of the acquired intangible assets. As the Company finalizes its assessment of the fair value of assets acquired and liabilities assumed, additional purchase price adjustments may be recorded during the measurement period.

As a result of this acquisition, the Company recognized a preliminary value of $98  million of goodwill, which is primarily attributable to the expected benefits from synergies of the combination with existing businesses and growth opportunities and Copesan’s workforce and is not deductible for tax purposes.

During the three months ended March 31, 2017, the Company completed a pest control acquisition and purchased a ServiceMaster Clean master distributor within the Franchise Services Group. The total purchase price for these acquisitions was $13  million. The Company recorded goodwill of $6  million and other intangibles, primarily reacquired rights, of $6  million related to these acquisitions. As of March 31, 2017, the purchase price allocation for the master distributor ha d not been finalized as the Company wa s still evaluating the fair value of certain intangible assets. As the Company finalizes its assessment of the fair value of assets acquired and liabilities assumed, additional purchase price adjustments may be recorded during the measurement period in 2017.

Supplemental cash flow information regarding the acquisitions is as follows:





 

 

 

 

 

 



 

Three Months Ended



 

March 31,

(In millions)

 

2018

 

2017

Assets acquired

 

$

173 

 

$

13 

Liabilities assumed (1)

 

 

(25)

 

 

 —

Net assets acquired

 

$

148 

 

$

13 



 

 

 

 

 

 

Net cash paid

 

$

104 

 

$

11 

Seller financed debt

 

 

35 

 

 

Contingent earnout

 

 

 

 

 —

Purchase price

 

$

148 

 

$

13 



(1)

Includes $14 million of deferred tax liabilities recognized as a result of tax basis di fferences in intangible assets.





Acquisition related costs were less than $1  million for the three months ended March 31, 2018 and 2017.

Note 13. Income Taxes

As required by ASC 740, “Income Taxes,” the Company computes interim period income taxes by applying an anticipated annual effective tax rate to the Company’s year-to-date income or loss from continuing operations before income taxes, except for significant unusual or infrequently occurring items. The Company’s estimated tax rate is adjusted each quarter in accordance with ASC 740.

The effective tax rate on income from continuing operations was 26.3 percent and 38.3 percent for the three months ended March 31, 2018 and 2017, respectively. The year over year decrease in the effective tax rate on income from continuing operations for the three months ended March 31, 2018 was primarily driven by the reduction in the U.S. federal corporate income tax rate from 35 percent to 21 percent.

As of March 31, 2018 and December 31, 2017, the Company had $15 million and $14 million, respectively, of tax benefits primarily reflected in state tax returns that have not been recognized for financial reporting purposes (“unrecognized tax benefits”). Based on information currently available, it is reasonably possible that over the next 12 month period unrecognized tax benefits may decrease by $2 million as the result of settlements of ongoing audits, statute of limitation expirations or final settlements of uncertain tax positions in multiple jurisdictions.

On December 22, 2017, U.S. Tax Reform was signed into law. The Act includes numerous changes in existing tax law, including a permanent reduction in the federal corporate income tax rate from 35 percent to 21 percent, effective January 1, 2018. The adjustments to deferred tax assets and liabilities and the liability related to the transition tax recorded in the period ending December 31, 2017 are provisional amounts. As described below, the Company has made reasonable estimates. At March 31, 2018, the Company has considered all available information and no adjustments to our original provi sional amounts were identified. These amounts are subject to change as the Company obtain s information necessary to complete the calculations. The Company will recognize any changes to the provisional amounts within (Benefit) Provision for Income Taxes on the Consolidated Statements of Operations and Comprehensive Income as estimates of deferred tax assets and liabilities and interpretations of the application of the Act are refined .   The Company expect s to complete its analysis of the provisional items described further below during the second half of 2018. The effects of other provisions of the Act are not expected to have a material impact on the Company’s condensed consolidated financial statements.



18


 

Corporate Tax Rate Change

The Company is subject to the provisions of the FASB ASC 740-10, Income Taxes, which requires that the effect on deferred tax assets and liabilities of a change in tax rates be recognized in the period the tax rate change was enacted. The Company remeasured deferred tax assets and liabilities based on the new U.S. tax rates at which they are expected to reverse in the future, which is generally 21 percent. The provisional amount recorded at December 31, 2017 relating to the remeasurement of these deferred tax balances was a net reduction of total deferred tax liabilities of $271 million. We are still analyzing certain aspects of the Act and refining our calculations, which could potentially affect these deferred tax balances or potentially give rise to changes in existing deferred tax amounts.

Deferred Tax Analysis

The Act changes the treatment of certain income and expense items for which the Company records deferred tax assets and liabilities. The Company has assessed its valuation of deferred tax assets and liabilities at March 31, 2018, as well as valuation allowance analyses affected by various aspects of the Act. The Company has recorded no provisional amounts related to valuation allowances and revaluation of deferred tax assets affected by various aspects of the Act. However, the Company is still analyzing certain aspects of the Act and refining its calculations, which could potentially affect the valuation of these balances.

Transition Tax  

The Act imposes a Transition Tax on undistributed and previously untaxed post-1986 foreign earnings and profits, as determined in accordance with U.S. tax principles, of certain foreign owned corporations of U.S.  stockhol ders. The Company recorded a provisional amount at December 31, 2017 for the one-time transition tax liability for the deemed distribution of earnings from our foreign subsidiaries resulting in an increase in income tax expense of less than $1 million. The Company recorded a provisional transition tax amount because certain information related to the computations required to compute the transition tax, including the computation of previously undistributed earnings, is not readily available, and there is limited information from federal and state taxing authorities regarding the application and interpretation of the recently enacted legislation. Accordingly, the Company is still analyzing certain aspects of the transition tax calculations which could potentially affect the amount recorded.

GILTI

Because of the complexity of the new global intangible low-taxed income (“GILTI”) tax rules, we are continuing to evaluate this provision of the Act and the application of ASC 740. Under U.S. GAAP, we are allowed to make an accounting policy choice.  Our selection of an accounting policy with respect to the new GILTI tax rules will depend, in part, on analyzing our global income to determine whether we expect to have future U.S. inclusions in taxable income related to GILTI and, if so, what the impact is expected to be.   The Company is not yet able to reasonably estimate the effect of this provision of the Act. Therefore, the Company has not made any adjustments related to potential GILTI tax in our financial statements and have not made a policy decision regarding whether to record deferred taxes on GILTI.

Note 14. Business Segment Reporting

The business of the Company is conducted through three reportable segments: Terminix, American Home Shield and Franchise Services Group.

In accordance with accounting standards for segments, the Company’s reportable segments are strategic business units that offer different services. The Terminix segment provides termite and pest control services to residential and commercial customers and distributes pest control products. The American Home Shield segment provides home service plans for household systems and appliances. The Franchise Services Group segment provides residential and commercial disaster restoration, janitorial and cleaning services through franchises primarily under the ServiceMaster, ServiceMaster Restore and ServiceMaster Clean brand names, home cleaning services through franchises primarily under the Merry Maids brand name, cabinet and wood furniture repair primarily under the Furniture Medic brand name and home inspection services primarily under the AmeriSpec brand name. Corporate includes SMAC, the Company’s financing subsidiary exclusively dedicated to providing financing to its franchisees and retail customers of its operating units, and the Company’s headquarters operations (substantially all of which costs are allocated to the Company’s reportable segments), which provide various technology, marketing, finance, legal and other support services to the reportable segments. The composition of the Company’s reportable segments is consistent with that used by the Company’s chief operating decision maker (the “CODM”) to evaluate performance and allocate resources.

Information regarding the accounting policies used by the Company is described in the Company’s 2017 Form 10-K. The Company derives substantially all of its revenue from customers and franchisees in the United States with approximately two percent generated in foreign markets. Operating expenses of the business units consist primarily of direct costs and indirect costs allocated from Corporate.

The Company uses Reportable Segment Adjusted EBITDA as its measure of segment profitability. Accordingly, the CODM evaluates performance and allocates resources based primarily on Reportable Segment Adjusted EBITDA. Reportable Segment Adjusted EBITDA is defined as net income before: income from discontinued operations, net of income taxes; (benefit) provision for income taxes; interest expense; depreciation and amortization expense; fumigation related matters; non-cash stock-based compensation expense; restructuring charges; American Home Shield spin-off charges; and non-cash impairment of software and

19


 

other related costs. The Company’s definition of Reportable Segment Adjusted EBITDA may not be calculated or comparable to similarly titled measures of other companies. The Company believes Reportable Segment Adjusted EBITDA is useful for investors, analysts and other interested parties as it facilitates company-to-company operating performance comparisons by excluding potential differences caused by variations in capital structures, taxation, the age and book depreciation of facilities and equipment, restructuring initiatives and equity-based, long-term incentive plans.

Information for continuing operations for each reportable segment and Corporate is presented below:





 

 

 

 

 

 



 

 

 

 

 

 



 

Three Months Ended



 

March 31,

(In millions)

 

2018

 

2017

Revenue:

 

 

 

 

 

 

Terminix

 

$

368 

 

$

365 

American Home Shield

 

 

247 

 

 

227 

Franchise Services Group

 

 

60 

 

 

50 

Reportable Segment Revenue

 

$

674 

 

$

642 

Corporate

 

 

 —

 

 

Total Revenue

 

$

675 

 

$

643 

Reportable Segment Adjusted EBITDA: (1)

 

 

 

 

 

 

Terminix

 

$

86 

 

$

81 

American Home Shield

 

 

32 

 

 

31 

Franchise Services Group

 

 

23 

 

 

21 

Reportable Segment Adjusted EBITDA

 

$

141 

 

$

133 

___________________________________

(1)

Presented below is a reconciliation of Net Income to Reportable Segment Adjusted EBITDA: 



































 

 

 

 

 

 



 

 

 

 

 

 



 

Three Months Ended



 

March 31,

(In millions)

 

2018

 

2017

Net Income

 

$

40 

 

$

39 

Depreciation and amortization expense

 

 

25 

 

 

25 

Fumigation related matters

 

 

 —

 

 

Non-cash stock-based compensation expense

 

 

 

 

Restructuring charges

 

 

12 

 

 

American Home Shield spin-off charges

 

 

 

 

 —

Non-cash impairment of software and other related costs

 

 

 —

 

 

Income from discontinued operations, net of income taxes

 

 

 —

 

 

(1)

Provision for income taxes

 

 

14 

 

 

24 

Interest expense

 

 

37 

 

 

37 

Reportable Segment Adjusted EBITDA

 

$

141 

 

$

133 

 

Note 15. Fair Value Measurements

The period-end carrying amounts of cash and cash equivalents, receivables, restricted cash, accounts payable and accrued liabilities approximate fair value because of the short maturity of these instruments. The period-end carrying amounts of long-term notes receivable approximate fair value as the effective interest rates for these instruments are comparable to period-end market rates. The period-end carrying amounts of short- and long-term marketable securities also approximate fair value, with unrealized gains and losses reported in interest and net investment income in the condensed consolidated statements of operations and comprehensive income. The carrying amount of total debt was $ 2,74 0  million and $ 2,787  million , and the estimated fair value was $2,807 million and $2,88 8 million as of March 31, 2018 and December 31, 2017, respectively. The fair value of the Company’s debt is estimated based on available market prices for the same or similar instruments which are considered significant other observable inputs (Level 2) within the fair value hierarchy. The fair values presented reflect the amounts that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date (exit price). The fair value estimates presented in this report are based on information available to the Company as of March 31, 2018 and December 31, 2017.

The Company has estimated the fair value of its financial instruments measured at fair value on a recurring basis using the market and income approaches. For investments in marketable securities, deferred compensation trust assets and derivative contracts, which are carried at their fair values, the Company’s fair value estimates incorporate quoted market prices, other observable inputs (for example, forward interest rates) and unobservable inputs (for example, forward commodity prices) at the balance sheet date.

20


 

Interest rate swap contracts are valued using forward interest rate curves obtained from third-party market data providers. The fair value of each contract is the sum of the expected future settlements between the contract counterparties, discounted to present value. The expected future settlements are determined by comparing the contract interest rate to the expected forward interest rate as of each settlement date and applying the difference between the two rates to the notional amount of debt in the interest rate swap contracts.

Fuel swap contracts are valued using forward fuel price curves obtained from third-party market data providers. The fair value of each contract is the sum of the expected future settlements between the contract counterparties, discounted to present value. The expected future settlements are determined by comparing the contract fuel price to the expected forward fuel price as of each settlement date and applying the difference between the contract and expected prices to the notional gallons in the fuel swap contracts. The Company regularly reviews the forward price curves obtained from third-party market data providers and related changes in fair value for reasonableness utilizing information available to the Company from other published sources.

The Company has not changed its valuation techniques for measuring the fair value of any financial assets and liabilities during the year. Transfers between levels, if any, are recognized at the end of the reporting period. There were no significant transfers between levels during each of the three month periods ended March 31, 2018 and 2017.

We account for these investments at fair value with adjustments to fair value recognized in unrealized gain/(loss) on investments in our income statement under non-operating expense.

The carrying amount and estimated fair value of the Company’s financial instruments that are recorded at fair value on a recurring basis for the periods presented are as follows:





 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

 

 

Estimated Fair Value Measurements



 

 

 

 

 

 

Quoted

 

Significant

 

 

 



 

 

 

 

 

 

Prices In

 

Other

 

Significant



 

 

 

 

 

 

Active

 

Observable

 

Unobservable



 

Statement of Financial

 

Carrying

 

Markets

 

Inputs

 

Inputs

(In millions)

 

Position Location

 

Value

 

(Level 1)

 

(Level 2)

 

(Level 3)

As of March 31, 2018:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Financial Assets:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Deferred compensation trust

 

Long-term marketable securities

 

$

12 

 

$

12 

 

$

 —

 

$

 —

Investments in marketable securities

 

Marketable securities and Long-term marketable securities

 

 

34 

 

 

34 

 

 

 —

 

 

 —

Fuel swap contracts

 

Prepaid expenses and other assets and Other assets

 

 

 

 

 —

 

 

 —

 

 

Interest rate swap contract

 

Prepaid expenses and other assets and Other assets

 

 

38 

 

 

 —

 

 

38 

 

 

 —

Total financial assets

 

 

 

$

86 

 

$

46 

 

$

38 

 

$

Financial Liabilities:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Interest rate swap contract

 

Other accrued liabilities

 

$

 —

 

$

 —

 

$

 —

 

$

 —

Total financial liabilities

 

 

 

$

 —

 

$

 —

 

$

 —

 

$

 —



 

 

 

 

 

 

 

 

 

 

 

 

 

 

As of December 31, 2017:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Financial Assets:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Deferred compensation trust

 

Long-term marketable securities

 

$

12 

 

$

12 

 

$

 —

 

$

 —

Investments in marketable securities

 

Marketable securities and Long-term marketable securities

 

 

35 

 

 

34 

 

 

 

 

 —

Fuel swap contracts

 

Prepaid expenses and other assets and Other assets

 

 

 

 

 —

 

 

 —

 

 

Interest rate swap contract

 

Prepaid expenses and other assets and Other assets

 

 

25 

 

 

 —

 

 

25 

 

 

 —

Total financial assets

 

 

 

$

75 

 

$

46 

 

$

26 

 

$

Financial Liabilities:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Interest rate swap contract

 

Other accrued liabilities and Other long-term obligations

 

$

 —

 

$

 —

 

$

 —

 

$

 —

Total financial liabilities

 

 

 

$

 —

 

$

 —

 

$

 —

 

$

 —







21


 

A reconciliation of the beginning and ending fair values of financial instruments valued using significant unobservable inputs (Level 3) on a recurring basis is presented as follows:





 

 

 

 

 



 

 

 

 

 



 

Fuel Swap

 

 



 

Contract

 

 



 

Assets

 

 

(In millions)

 

(Liabilities)

 

Location of Gain (Loss) included in Earnings

Balance as of December 31, 2017

 

$

 

 

Total (losses) gains (realized and unrealized)

 

 

 

 

 

Included in earnings

 

 

 —

 

Cost of services rendered and products sold

Included in other comprehensive income

 

 

 —

 

 

Settlements

 

 

 —

 

 

Balance as of March 31, 2018

 

$

 

 



 

 

 

 

 

Balance as of December 31, 2016

 

$

 

 

Total (losses) gains (realized and unrealized)

 

 

 

 

 

Included in earnings

 

 

 —

 

Cost of services rendered and products sold

Included in other comprehensive income

 

 

(3)

 

 

Settlements

 

 

 —

 

 

Balance as of March 31, 2017

 

$

 

 

The following tables present information relating to the significant unobservable inputs of the Company’s Level 3 financial instruments:





 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

 

 

 

 

 

 

 

 



 

Fair Value

 

Valuation

 

 

 

 

 

Weighted



 

(in millions)

 

Technique

 

Unobservable Input

 

Range

 

Average

As of March 31, 2018:

 

 

 

 

 

 

 

 

 

 

 

 

Fuel swap contracts

 

$

 

Discounted Cash Flows

 

Forward Unleaded Price per Gallon (1)

 

$2.47 - $2.88

 

$

2.70 

As of December 31, 2017:

 

 

 

 

 

 

 

 

 

 

 

 

Fuel swap contracts

 

$

 

Discounted Cash Flows

 

Forward Unleaded Price per Gallon (1)

 

$2.43 - $2.90

 

$

2.66 

___________________________________

(1)

Forward prices per gallon were derived from third-party market data providers. A decrease in the forward price would result in a decrease in the fair value of the fuel swap contracts.

The Company uses derivative financial instruments to manage risks associated with changes in fuel prices and interest rates. The Company does not hold or issue derivative financial instruments for trading or speculative purposes. In designating its derivative financial instruments as hedging instruments under accounting standards for derivative instruments, the Company formally documents the relationship between the hedging instrument and the hedged item, as well as the risk management objective and strategy for the use of the hedging instrument. This documentation includes linking the derivatives to forecasted transactions. The Company assesses at the time a derivative contract is entered into, and at least quarterly thereafter, whether the derivative item is effective in offsetting the projected changes in cash flows of the associated forecasted transactions. All of the Company’s designated hedging instruments are classified as cash flow hedges.

The Company has historically hedged a significant portion of its annual fuel consumption. The Company has also historically hedged the interest payments on a portion of its variable rate debt through the use of interest rate swap agreements. All of the Company’s fuel swap contracts and interest rate swap contracts are classified as cash flow hedges, and, as such, the hedging instruments are recorded on the condensed consolidated statements of financial position as either an asset or liability at fair value, with the effective portion of changes in the fair value attributable to the hedged risks recorded in accumulated other comprehensive income. Any change in the fair value of the hedging instrument resulting from ineffectiveness, as defined by accounting standards, is recognized in current period earnings. Cash flows related to fuel and interest rate derivatives are classified as operating activities in the condensed consolidated statements of cash flows.

Ineffective portions of derivative instruments designated in accordance with accounting standards as cash flow hedge relationships were insignificant during the three months ended March 31, 2018. As of March 31, 2018, the Company had fuel swap contracts to pay fixed prices for fuel with an aggregate notional amount of $ 31  million, maturing through 2019. Under the terms of its fuel swap contracts, the Company is required to post collateral in the event that the fair value of the contracts exceeds a certain agreed upon liability level and in other circumstances required by the counterparty. As of March 31, 2018, the Company had posted $2 million in letters of credit as collateral under its fuel hedging program, which were issued under the Revolving Credit Facility.

The effective portion of the gain or loss on derivative instruments designated and qualifying as cash flow hedging instruments is recorded in accumulated other comprehensive income. These amounts are reclassified into earnings in the same period

22


 

or periods during which the hedged forecasted debt interest settlement or the fuel settlement affects earnings. See Note 8 to the condensed consolidated financial statements for the effective portion of the gain or loss on derivative instruments recorded in accumulated other comprehensive income and for the amounts reclassified out of accumulated other comprehensive income and into earnings. The amount expected to be reclassified into earnings during the next 12 months includes unrealized gains and losses related to open fuel hedges and interest rate swaps. Specifically, as the underlying forecasted transactions occur during the next 12 months, the hedging gains and losses in accumulated other comprehensive income expected to be recognized in earnings is a gain of $ 4  million, net of tax, as of  March 31, 2018 . The amounts that are ultimately reclassified into earnings will be based on actual fuel prices and interest rates at the time the positions are settled and may differ materially from the amount noted above.

Note 16. Earnings Per Share

Basic earnings per share is computed by dividing net income by the weighted average number of shares of common stock outstanding. Diluted earnings per share is computed by dividing net income by the weighted-average number of shares of common stock outstanding during the period, increased to include the number of shares of common stock that would have been outstanding had potential dilutive shares of common stock been issued. The dilutive effect of stock options, RSUs and performance shares are reflected in diluted earnings per share by applying the treasury stock method.

A reconciliation of the amounts included in the computation of basic earnings per share from continuing operations and diluted earnings per share from continuing operations is as follows:





 

 

 

 

 

 



 

 

 

 

 

 



 

Three Months Ended



 

March 31,

(In millions, except per share data)

 

2018

 

2017

Income from continuing operations

 

$

40 

 

$

38 

Weighted-average common shares outstanding

 

 

135.2 

 

 

134.5 

Effect of dilutive securities:

 

 

 

 

 

 

RSUs (1)

 

 

0.2 

 

 

0.1 

Stock options (2)

 

 

0.2 

 

 

1.4 

Weighted-average common shares outstanding—assuming dilution

 

 

135.6 

 

 

136.0 

Basic earnings per share from continuing operations

 

$

0.30 

 

$

0.28 

Diluted earnings per share from continuing operations

 

$

0.30 

 

$

0.28 

___________________________________

(1)

Unvested RSUs and performance shares of 0.2 million for the three months ended March 31, 2018 were not included in the diluted earnings to share calculation because their effect would have been anti-dilutive.

(2)

Options to purchase 0.5  million and 1.3 million shares for the three months ended March 31, 2018 and 2017, respectively, were not included in the diluted earnings per share calculation because their effect would have been anti-dilutive.

 

  



23


 

ITEM 2. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

The following information should be read in conjunction with the unaudited condensed consolidated financial statements and related notes included in Item 1 of this Quarterly Report on Form 10-Q. The following discussion may contain forward-looking statements that reflect our plans, estimates and beliefs. Our actual results could differ materially from those discussed in these forward-looking statements. Factors that could cause or contribute to these differences include those factors discussed below and elsewhere in this report, particularly in “—Information Regarding Forward-Looking Statements.”

Overview

Our core services include termite and pest control, home service plans, disaster restoration, janitorial, residential cleaning, cabinet and wood furniture repair and home inspection under the following leading brands: Terminix, American Home Shield, ServiceMaster Restore, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec. Our operations for the periods presented in this report are organized into three reportable segments: Terminix, American Home Shield and Franchise Services Group.

American Home Shield Spin-off

On July 26, 2017, we announced that we intend to separate our American Home Shield business from our Terminix and Franchise Services Group businesses by means of a spin-off of the American Home Shield business to Company stockholders, resulting in two publicly traded companies. The spin-off would create two independent companies, each with an enhanced strategic focus, simplified operating structure, distinct investment identity and strong financial profile. The transaction is expected to be completed in the third quarter of 2018, subject to satisfaction of customary conditions, including the effectiveness of a Registration Statement on Form 10, receipt of a favorable ruling from the IRS concerning certain tax matters and final approval by our board of directors, and it is intended to qualify as a tax-free distribution to our stockholders for U.S. federal income tax purposes.

Our financial statements include nonrecurring costs incurred to evaluate, plan and execute the spin-off. These costs are primarily related to third-party consulting and other incremental costs directly associated with the spin-off process. Our results for the three months ended March 31, 2018 include charges of $7 million related to the spin-off. We expect to incur charges of $35 million to $45 million in 2018 related to the spin-off. In addition, we expect incremental capital expenditures will be required to effect the spin-off in 2018 and will range from $20 million to $30 million, principally reflecting costs to replicate information technology systems historically shared by our business units.

The separation into two independent public companies is expected to result in increased operating costs which could be material to our results of operations. These increased operating costs are primarily associated with corporate functions such as finance, legal, IT and human resources. We are currently evaluating the optimal structure of corporate functions to support the strategic objectives of these two separate publicly traded companies subsequent to the spin-off and thus are currently unable to estimate the amount of the increased operating costs or the division thereof between the two companies.

Key Business Metrics

We focus on a variety of indicators and key operating and financial metrics to monitor the financial condition and performance of the continuing operations of our businesses. These metrics include:

·

revenue,

·

operating expenses,

·

net income,

·

earnings per share,

·

Adjusted EBITDA,

·

organic revenue growth,

·

customer retention rates, and

·

growth in customer counts.

To the extent applicable, these measures are evaluated with and without impairment, restructuring and other charges that management believes are not indicative of the earnings capabilities of our businesses. We also focus on measures designed to monitor cash flow, including net cash provided from operating activities from continuing operations and free cash flow.

Revenue. Our revenue results are primarily a function of the volume and pricing of the services and products provided to our customers by our businesses as well as the mix of services and products provided across our businesses. The volume of our revenue in Terminix and American Home Shield is impacted by new unit sales, the retention of our existing customers and acquisitions. We expect to continue our tuck-in acquisition program at Terminix and to periodically evaluate other strategic acquisitions. Revenue results in the Franchise Services Group are driven principally by royalty fees earned from our franchisees. We serve both residential and commercial customers, principally in the United States. In 2017, approximately 98 percent of our revenue was generated by sales in the United States.

24


 

Table of Contents

 

Operating Expenses. In addition to the impact of changes in our revenue results, our operating results are affected by, among other things, the level of our operating expenses. A number of our operating expenses are subject to inflationary pressures, such as fuel, chemicals, raw materials, wages and salaries, employee benefits and health care, vehicles, contractor costs, self-insurance costs and other insurance premiums, as well as various regulatory compliance costs.

Net Income and Earnings Per Share . Basic earnings per share is computed by dividing net income by the weighted-average number of shares of common stock outstanding. Diluted earnings per share is computed by dividing net income by the weighted-average number of shares of common stock outstanding during the period, increased to include the number of shares of common stock that would have been outstanding had potential dilutive shares of common stock been issued. The dilutive effect of stock options and RSUs are reflected in diluted net income per share by applying the treasury stock method. The presentation of basic and diluted earnings per share provides GAAP measures of performance which are useful for investors, analysts and other interested parties in company-to-company operating performance comparisons.

Adjusted EBITDA. We evaluate performance and allocate resources based primarily on Adjusted EBITDA. We define Adjusted EBITDA as net income before: income from discontinued operations, net of income taxes; provision for income taxes; interest expense; depreciation and amortization expense; 401(k) Plan corrective contribution; fumigation related matters; insurance reserve adjustment; non-cash stock-based compensation expense; restructuring charges; American Home Shield spin-off charges; gain on sale of Merry Maids branches; non-cash impairment of software and other related costs; and loss on extinguishment of debt. We believe Adjusted EBITDA is useful for investors, analysts and other interested parties as it facilitates company-to-company operating performance comparisons by excluding potential differences caused by variations in capital structures, taxation, the age and book depreciation of facilities and equipment, restructuring initiatives and equity-based, long-term incentive plans.

Organic Revenue Growth. We evaluate organic revenue growth to track performance of the business, including the impacts of sales, pricing, new service offerings and other growth initiatives. Organic revenue growth excludes revenue from acquired customers for 12 months following the acquisition date.

Customer Retention Rates and Customer Counts Growth. Where applicable, we report our customer retention rates and growth in customer counts in order to track the performance of the business. Customer counts represent our recurring customer base, which includes customers with active contracts for recurring services. Retention rates are calculated as the ratio of ending customer counts to the sum of beginning customer counts, new sales and acquired accounts for the applicable period. These measures are presented on a rolling, 12-month basis in order to avoid seasonal anomalies. See “—Segment Review.”

Seasonality

We have seasonality in our business, which drives fluctuations in revenue and Adjusted EBITDA for interim periods. In 2017, approximately 22 percent, 28 percent, 27 percent and 23 percent of our revenue and approximately 20 percent, 31 percent, 29 percent and 20 percent of our Adjusted EBITDA was recognized in the first, second, third and fourth quarters, respectively.

Effect of Weather Conditions

The demand for our services and our results of operations are also affected by weather conditions, including the seasonal nature of our termite and pest control services, home inspection services and disaster restoration services. Weather conditions which have a potentially unfavorable impact to our business include cooler temperatures or droughts which can impede the development of termite swarms and lead to lower demand for our termite control services; and extreme temperatures which can lead to an increase in service requests related to household systems. For example, in the third quarter of 2016, we experienced an increase in contract claims cost at American Home Shield driven by a higher number of HVAC work orders driven by high temperatures, and in the third quarter of 2017, our Terminix business was negatively impacted by hurricanes Harvey and Irma, which resulted in 53 branches, primarily in Texas and Florida, being temporarily closed for a period of time during August and September. Weather conditions which have a potentially favorable impact to our business include mild winters which can lead to higher demand for termite and pest control services; mild winters or summers which can lead to lower household systems claim frequency; and severe storms which can lead to an increase in demand for disaster restoration services.  For example, in the third and fourth quarters of 2017, our ServiceMaster Restore business saw a significant increase in royalty fees related to hurricanes Harvey and Irma and wildfires.

Franchises

Franchises are important to the Terminix, ServiceMaster Restore, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec businesses. Total profits from our franchised operations were $22 million for both of the three months ended March 31, 2018 and 2017, respectively.  Nearly all of the franchise fees received by our Franchise Services Group segment are derived from the ServiceMaster Restore, ServiceMaster Clean and Merry Maids businesses. Franchise fees from our Terminix franchisees represented less than one percent of Terminix revenue for the three months ended March 31, 2018. We evaluate the performance of our franchise businesses based primarily on operating profit before corporate general and administrative expenses, interest expense and amortization of intangible assets. Franchise agreements entered into in the course of these businesses are generally for a term of five years. The majority of these franchise agreements are renewed prior to expiration. Internationally, we have license agreements, whereby licensees provide services under our brand names that would ordinarily be provided by franchisees in the United States. The majority of international licenses are for 10 ‑year terms.

 

25


 

Table of Contents

 

Results of Operations

Resul





 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

Three Months Ended

 

Increase

 

 

 

 

 

 



 

March 31,

 

(Decrease)

 

% of Revenue

(In millions)

 

2018

 

2017

 

2018 vs. 2017

 

2018

 

2017

Revenue

 

$

675 

 

$

643 

 

%

 

100 

%

 

100 

%

Cost of services rendered and products sold

 

 

361 

 

 

346 

 

 

 

54 

 

 

54 

 

Selling and administrative expenses

 

 

197 

 

 

186 

 

 

 

29 

 

 

29 

 

Amortization expense

 

 

 

 

 

(22)

 

 

 

 

 

Fumigation related matters

 

 

 —

 

 

 

*

 

 

 —

 

 

 —

 

Impairment of software and other related costs

 

 

 —

 

 

 

*

 

 

 —

 

 

 —

 

Restructuring charges

 

 

12 

 

 

 

*

 

 

 

 

 —

 

American Home Shield spin-off charges

 

 

 

 

 —

 

*

 

 

 

 

 —

 

Interest expense

 

 

37 

 

 

37 

 

 —

 

 

 

 

 

Income from Continuing Operations before Income Taxes

 

 

54 

 

 

62 

 

(12)

 

 

 

 

10 

 

Provision for income taxes

 

 

14 

 

 

24 

 

(39)

 

 

 

 

 

Income from Continuing Operations

 

 

40 

 

 

38 

 

 

 

 

 

 

Income from discontinued operations, net of income taxes

 

 

 —

 

 

 

*

 

 

 —

 

 

 —

 

Net Income

 

$

40 

 

$

39 

 

%

 

%

 

%

_________________________________

*     not meaningful

Revenue

We reported revenue of $675 million and $643 million for the three months ended March 31, 2018 and 2017, respectively. A summary of changes in revenue for each of our reportable segments and Corporate is included in the table below. See “—Segment Review” for a discussion of the drivers of the year-over-year changes.







 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

American

 

Franchise

 

 

 

 

 



 

 

 

 

Home

 

Services

 

 

 

 

 

(In millions)

 

Terminix

 

Shield

 

Group

 

Corporate

 

Total

Three Months Ended March 31, 2017

 

$

365 

 

$

227 

 

$

50 

 

$

 

$

643 

Pest Control

 

 

 

 

 —

 

 

 —

 

 

 —

 

 

Termite and Other Services

 

 

 

 

 —

 

 

 —

 

 

 —

 

 

Home Service Plans

 

 

 —

 

 

20 

 

 

 —

 

 

 —

 

 

20 

Franchise-Related Revenue

 

 

 —

 

 

 —

 

 

10 

 

 

 —

 

 

10 

Three Months Ended March 31, 2018

 

$

368 

 

$

247 

 

$

60 

 

$

 —

 

$

675 









26


 

Table of Contents

 

Cost of Services Rendered and Products Sold

We reported cost of services rendered and products sold of $361 million and $346 million for the three months ended March 31, 2018 and 2017, respectively.  The following table provides a summary of changes in cost of services rendered and products sold for each of our reportable segments and Corporate:





 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

American

 

Franchise

 

 

 

 

 



 

 

 

 

Home

 

Services

 

 

 

 

 

(In millions)

 

Terminix

 

Shield

 

Group

 

Corporate

 

Total

Three Months Ended March 31, 2017

 

$

206 

 

$

122 

 

$

18 

 

$

 —

 

$

346 

Impact of change in revenue

 

 

 

 

 

 

 

 

 —

 

 

13 

Bad debt expense

 

 

(3)

 

 

 —

 

 

 —

 

 

 —

 

 

(3)

Production labor

 

 

(1)

 

 

 —

 

 

 —

 

 

 —

 

 

(1)

Damage claims

 

 

 

 

 —

 

 

 —

 

 

 —

 

 

Chemicals and materials

 

 

(2)

 

 

 —

 

 

 —

 

 

 —

 

 

(2)

Fuel prices

 

 

 

 

 —

 

 

 —

 

 

 —

 

 

Contract claims

 

 

 —

 

 

 

 

 —

 

 

 —

 

 

Other

 

 

 

 

 —

 

 

 —

 

 

 —

 

 

Three Months Ended March 31, 2018

 

$

204 

 

$

135 

 

$

23 

 

$

 —

 

$

361 

_________________________________

At Terminix, the decrease in bad debt expense was driven by enhanced credit policies and collection rates . The decrease in production labor was driven by the realization of benefits from past investments in field operations. The increase in damage claims was driven by increased termite warranty claims. The decrease in chemicals and materials was driven by sourcing savings.

The increase in contract claims cost at American Home Shield was due primarily to higher number of heating work orders driven by colder winter temperatures totaling $5 million and normal inflationary pressure on the underlying cost of repairs totaling $1 million.

Selling and Administrative Expenses

We reported selling and administrative expenses of $197 million and $186 million for the three months ended March 31, 2018 and 2017, respectively, which comprised general and administrative expenses of $77 million and $78 million, respectively, and selling and marketing expenses of $120 million and $109 million, respectively. The following table provides a summary of changes in selling and administrative expenses for each of our reportable segments and Corporate:







 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

American

 

Franchise

 

 

 

 

 



 

 

 

 

Home

 

Services

 

 

 

 

 

(In millions)

 

Terminix

 

Shield

 

Group

 

Corporate

 

Total

Three Months Ended March 31, 2017

 

$

88 

 

$

78 

 

$

11 

 

$

10 

 

$

186 

Sales and marketing costs

 

 

 

 

 

 

 

 

 —

 

 

Customer service costs

 

 

 —

 

 

 

 

 —

 

 

 —

 

 

Other

 

 

(2)

 

 

 —

 

 

 

 

 

 

(1)

Three Months Ended March 31, 2018

 

$

89 

 

$

82 

 

$

15 

 

$

11 

 

$

197 

The increase in sales and marketing costs at Terminix was driven by targeted marketing investments to drive sales growth and a change in the timing of our recognition of sales costs upon our adoption of ASC 606 on January 1, 2018 .

At American Home Shield, the increase in sales and marketing costs was driven by targeted spending to drive sales growth . The increase in customer service costs was an incremental investment in customer care center costs to staff, train and enhance workforce processes to deliver a new level of customer service.

At Franchise Service Group, the increase in sales and marketing costs was driven by the recognition of national advertising fund contributions from franchisees as revenue upon our adoption of ASC 606 on January 1, 2018. Prior to 2018, contributions to the national advertising fund made by our franchisees were treated as an offset to advertising expense.



Amortization Expense

Amortization expense was $5 million and $7 million in the three months ended March 31, 2018 and 2017, respectively.



Fumigation Related Matters

We recorded a charge of $1 million in the three months ended March 31, 2017 for fumigation related matters. There were no charges for fumigation related matters recorded in the three months ended March 31, 2018.

27


 

Table of Contents

 

Impairment of Software and Other Related Costs

We recorded an impairment charge of $2 million in the three months ended March 31, 2017 relating to our decision to replace certain software. There were no impairments of software and other related costs recorded in the three months ended March 31, 2018.

Restructuring Charges

We incurred restructuring charges of $12 million and $2 million in the three months ended March 31, 2018 and 2017, respectively. Restructuring charges were comprised of the following:







 

 

 

 

 

 



 

 

 

 

 

 



 

Three Months Ended



 

March 31,

(In millions)

 

2018

 

2017

Terminix (1)

 

$

 

$

 —

Corporate (2)

 

 

 

 

 —

Leadership transition (3)

 

 

 —

 

 

Global Service Center relocation (4)

 

 

 

 

Total restructuring charges

 

$

12 

 

$

___________________________________

(1)

For the three months ended March 31, 2018, these charges included $2 million of severance and other costs.



(2)

We have historically made changes on an ongoing basis to enhance capabilities and reduce costs in its corporate functions that provide company-wide administrative services to support our operations. In 2017, we began taking actions to enhance capabilities and align corporate functions with those required to support the strategic needs as two stand-alone companies in anticipation of the American Home Shield spin-off. For the three months ended March 31, 2018, these charges included $3 million of severance and other costs.



(3)

For the three months ended March 31, 2017, these charges include $1 million of severance costs as part of the severance agreement with our former Chief Financial Officer. 



(4)

For the three months ended March 31, 2018 and 2017, these charges included lease termination and other charges of $7 million and $1 million, respectively, related to the relocation of our Global Service Center.



The pretax charges discussed above are reported in Restructuring charges in the unaudited condensed consolidated statements of operations and comprehensive income.

American Home Shield Spin-Off Charges

Our financial statements include nonrecurring costs incurred to evaluate, plan and execute the spin-off of American Home Shield to company stockholders. These costs are primarily related to third-party consulting and other incremental costs directly associated with the spin-off process. At December 31, 2017, the Company had $1 million of American Home Shield spin-off charges accrued, and $2 million of prepaid spin-off charges which were recognized during the quarter ended March 31, 2018. Our results for the three months ended March 31, 2018 include American Home Shield spin-off charges of $7 million. Of this amount, $3 million was unpaid and accrued at March 31, 2018 in Accrued liabilities – Other on the condensed consolidated statements of financial position.

We expect to incur aggregate charges related to the spin-off of $35 million to $45 million in 2018. In addition, incremental capital expenditures will be required to effect the spin-off in 2018 and will range from $20 million to $30 million, principally reflecting costs to replicate information technology systems historically shared by our business units.

Interest Expense

Interest expense was $37 million in each of the three month periods ended March 31, 2018 and 2017.

28


 

Table of Contents

 

Income from Continuing Operations before Income Taxes

Income from continuing operations before income taxes was $54 million and $62 million for the three months ended March 31, 2018 and 2017, respectively. The change in income from continuing operations before income taxes primarily reflects the net effect of year-over-year changes in the following items:







 

 

 

 



 

 

 

 



 

Three Months Ended

 



 

March 31,

 

(In millions)

 

2018 vs. 2017

 

Reportable segments and Corporate (1)

 

$

 

Depreciation expense (2)

 

 

(2)

 

Restructuring charges (3)

 

 

(10)

 

American Home Shield spin-off charges (4)

 

 

(7)

 

Other (5)

 

 

 

Decrease in income from continuing operations before income taxes

 

$

(7)

 

___________________________________

(1)

Represents the net change in Adjusted EBITDA as described in “—Segment Review.”

(2)

Represents the net change in depreciation expense, driven by investments in vehicles and technology.

(3)

Represents the net change in restructuring expense as described in “Restructuring Charges.”

(4)

Represents the net change in American Home Shield spin-off charges as described in “American Home Shield Spin-Off Charges.”

(5)

Primarily represents the net change in amortization expense, impairment of software and other related costs, stock compensation and interest expense.

Provision for Income Taxes

The effective tax rate on income from continuing operations was 26.3 percent and 38.3 percent for the three months ended March 31, 2018 and 2017, respectively. The effective tax rate on income from continuing operations for the three months ended March 31, 2018 was primarily affected by the implementation of U.S. Tax Reform. 

Net Income

Net income was $40 million and $39 million for the three months ended March 31, 2018 and 2017, respectively.

29


 

Table of Contents

 

Segment Review

The following business segment reviews should be read in conjunction with the required footnote disclosures presented in the notes to the condensed consolidated financial statements included in this report.

Revenue and Adjusted EBITDA by reportable segment and for Corporate are as follows:





 

 

 

 

 

 

 

 

 



 

 

 

 

 

 

 

 

 



 

Three Months Ended

 

 



 

March 31,

 

Increase

(In millions)

 

2018

 

2017

 

(Decrease)

Revenue:

 

 

 

 

 

 

 

 

 

Terminix

 

$

368 

 

$

365 

 

%

American Home Shield

 

 

247 

 

 

227 

 

 

Franchise Services Group

 

 

60 

 

 

50 

 

21 

 

Corporate

 

 

 —

 

 

 

*

 

Total Revenue:

 

$

675 

 

$

643 

 

%

Adjusted EBITDA: (1)

 

 

 

 

 

 

 

 

 

Terminix

 

$

86 

 

$

81 

 

%

American Home Shield

 

 

32 

 

 

31 

 

 

Franchise Services Group

 

 

23 

 

 

21 

 

 

Reportable Segment Adjusted EBITDA

 

 

141 

 

 

133 

 

 

Corporate (2)

 

 

 —

 

 

 —

 

*

 

Total Adjusted EBITDA

 

$

141 

 

$

134 

 

%

___________________________________

* not meaningful

(1)

See Note 14 to the condensed consolidated financial statements for our definition of Adjusted EBITDA and a reconciliation of Net Income to Reportable Segment Adjusted EBITDA.

(2)

Represents unallocated corporate expenses.

Terminix Segment

Three Months Ended March 31, 2018 Compared to Three Months Ended March 31, 2017

The Terminix segment, which provides termite and pest control services to residential and commercial customers and distributes pest control products, reported a one percent increase in revenue and a six percent increase in Adjusted EBITDA for the three months ended March 31, 2018 compared to the three months ended March 31, 2017.

Revenue

Revenue by service line is as follows:









 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

Three Months Ended

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

March 31,

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(In millions)

 

2018

 

2017

 

Growth

 

Acquired

 

Organic

Pest Control

 

$

202 

 

$

202 

 

$

 

 —

%

 

$

 

 —

%

 

$

 —

 

 —

%

Termite and Other Services

 

 

151 

 

 

149 

 

 

 

%

 

 

 —

 

 —

%

 

 

 

%

Other

 

 

15 

 

 

14 

 

 

 —

 

%

 

 

 —

 

 —

%

 

 

 —

 

%

Total revenue

 

$

368 

 

$

365 

 

$

 

%

 

$

 

 —

%

 

$

 

 —

%

Pest control revenue for the three months ended March 31, 2018 was comparable to prior year.

Termite revenue, including the wildlife exclusion, crawl space encapsulation and attic insulation products, which are managed as a component of our termite line of business, increased one percent. In the three months ended March 31, 2018, termite renewal revenue comprised 55 percent of total termite revenue, while the remainder consisted of termite new unit revenue. Organic termite revenue increased one percent, reflecting an increase in termite renewals and wildlife exclusion, offset by a decline in termite completion and other services revenue, driven primarily by unfavorable weather conditions in the first quarter of 2018. We estimate that the revenue increase would have been approximately $3 million higher, resulting in organic revenue growth of one percent, if not for the unfavorable weather conditions. Termite activity is unpredictable in its nature. Factors that can impact termite activity include conducive weather conditions and consumer awareness of termite swarms.

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Adjusted EBITDA

The following table provides a summary of changes in the segment’s Adjusted EBITDA:





 

 

 



 

 

 

(In millions)

 

 

 

Three Months Ended March 31, 2017

 

$

81 

Impact of change in revenue

 

 

Bad debt

 

 

Production labor

 

 

Damage claims

 

 

(1)

Chemicals and materials

 

 

Fuel prices

 

 

(1)

Sales and marketing

 

 

(3)

Other

 

 

Three Months Ended March 31, 2018

 

$

86 

The decrease in bad debt expense was driven by enhanced credit policies and collection rates. The decrease in chemicals and materials was driven by sourcing savings. The decrease in production labor was driven by the realization of benefits from past investments in field operations. The increase in damage claims was driven by increased termite warranty claims. The increase in sales and marketing costs was driven by targeted marketing investments to drive sales growth and a change in the timing of our recognition of sales costs upon our adoption of ASC 606 on January 1, 2018 .





American Home Shield Segment

Three Months Ended March 31, 2018 Compared to Three Months Ended March 31, 2017

The American Home Shield segment, which provides home service plans for household systems and appliances, reported a nine percent increase in revenue and a six percent increase in Adjusted EBITDA for the three months ended March 31, 2018 compared to the three months ended March 31, 2017.

The growth in renewable customer counts and customer retention are presented below.





 

 

 

 

 

 



 

 

 

 

 

 



 

As of March 31,



 

2018

 

2017 (1)

Growth in Home Service Plans

 

%

 

15 

%

Customer Retention Rate

 

75 

%

 

76 

%

___________________________________

(1)

As of March 31, 2017, excluding the impact of acquisitions, the growth in home service plans was seven percent and the customer retention rate for our American Home Shield segment was 75 percent. 

Revenue

The revenue results reflect an increase in new unit sales and improved price realization.

Adjusted EBITDA

The following table provides a summary of changes in the segment’s Adjusted EBITDA:



 

 

 



 

 

 

(In millions)

 

 

 

Three Months Ended March 31, 2017

 

$

31 

Impact of change in revenue 

 

 

13 

Contract claims

 

 

(6)

Sales and marketing costs

 

 

(3)

Customer service costs

 

 

(2)

Three Months Ended March 31, 2018

 

$

32 

The increase in contract claims cost was due primarily to a higher number of heating work orders driven by colder winter temperatures totaling $5 million and normal inflationary pressure on the underlying cost of repairs totaling $1 million. The increase in sales and marketing costs was driven by targeted spending to drive sales growth. The increase in customer service costs was an incremental investment in customer care center costs to staff and train appropriately and enhance workforce processes to deliver a new level of customer service. Extreme temperatures in the future could lead to an increase in service requests related to household systems, resulting in higher claim frequency and costs.

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Franchise Services Group Segment

Three Months Ended March 31, 2018 Compared to Three Months Ended March 31, 2017

  The Franchise Services Group segment, which consists of the ServiceMaster Restore (disaster restoration), ServiceMaster Clean (janitorial), Merry Maids (residential cleaning), Furniture Medic (cabinet and wood furniture repair) and AmeriSpec (home inspection) businesses, reported a 21 percent increase in revenue and a five percent increase in Adjusted EBITDA for the three months ended March 31, 2018 compared to the three months ended March 31, 2017.

Revenue

Revenue by service line is as follows:





 

 

 

 

 

 

 

 

 



 

 

 

 

 

 

 

 

 



 

Three Months Ended

 

% of



 

March 31,

 

Revenue

(In millions)

 

2018

 

2017

 

2018

Royalty Fees

 

$

33 

 

$

31 

 

55 

%

Janitorial National Accounts

 

 

15 

 

 

11 

 

25 

 

Sales of Products

 

 

 

 

 

 

Other

 

 

 

 

 

14 

 

Total revenue

 

$

60 

 

$

50 

 

100 

%

The increase in royalty fees was driven by higher disaster restoration services. The increase in revenue from janitorial national accounts was driven by increased sales activity. The increase in other was primarily driven by the recognition of approximately $3 million of national advertising fund franchisee contributions as revenue pursuant to our adoption of ASC 606 that took effect on January 1, 2018 .   Prior to 2018, contributions to the national advertising fund by our franchisees were treated as an offset to advertising expense. The adoption had no impact on Adjusted EBITDA.

Adjusted EBITDA

The following table provides a summary of changes in the segment’s Adjusted EBITDA:





 

 

 



 

 

 

(In millions)

 

 

 

Three Months Ended March 31, 2017

 

$

21 

Impact of change in revenue 

 

 

Other

 

 

(1)

Three Months Ended March 31, 2018

 

$

23 

Corporate

Three Months Ended March 31, 2018 Compared to Three Months Ended March 31, 2017

Adjusted EBITDA for Corporate for the three months ended March 31, 2018 was comparable to the three months ended March 31, 2017.









Liquidity and Capital Resources

Liquidity

We are highly leveraged, and a substantial portion of our liquidity needs are due to service requirements on our significant indebtedness. The agreements governing the $1,650 million term loan facility maturing November 8, 2023 and the $300 million revolving credit facility maturing November 8, 2021 (together, the “Credit Facilities”)   contain covenants that limit or restrict our ability, including the ability of certain of our subsidiaries, to incur additional indebtedness, repurchase debt, incur liens, sell assets, make certain payments (including dividends) and enter into transactions with affiliates. As of March 31, 2018, we were in compliance with the covenants under the agreements that were in effect on such date.

Our ongoing liquidity needs are expected to be funded by cash on hand, net cash provided by operating activities and, as required, borrowings under the Credit Facilities. We expect that cash provided from operations and available capacity under the Revolving Credit Facility will provide sufficient funds to operate our business, make expected capital expenditures and meet our liquidity requirements for the following 12 months, including payment of interest and principal on our debt. Cash and short- and long-term marketable securities totaled $45 7  million as of March 31, 2018, compared with $522 million as of December 31, 2017. As of March 31, 2018, there were $33 million of letters of credit outstanding and $267 million of available borrowing capacity under the Revolving Credit Facility. The letters of credit are posted to satisfy collateral requirements under our automobile, general liability and workers’ compensation insurance program and fuel swap contracts.

In 2016, our board of directors authorized a three-year share repurchase program, under which we may repurchase up to $300 million of outstanding shares of our common stock. As of March 31, 2018, we have repurchased $145 million of outstanding shares under this program, which is included in treasury stock on the condensed consolidated statements of financial position.

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Cash and short- and long-term marketable securities include balances associated with regulatory requirements at American Home Shield. See “—Limitations on Distributions and Dividends by Subsidiaries.” American Home Shield’s investment portfolio has been invested in a combination of high-quality debt securities and equity securities. We closely monitor the performance of the investments. From time to time, we review the statutory reserve requirements to which our regulated entities are subject and any changes to such requirements. These reviews may result in identifying current reserve levels above or below minimum statutory reserve requirements, in which case we may adjust our reserves. The reviews may also identify opportunities to satisfy certain regulatory reserve requirements through alternate financial vehicles.

As of March 31, 2018, we had posted $31 million in letters of credit, which were issued under the Revolving Credit Facility, and $89 million of cash, which is included in Restricted cash on the condensed consolidated statements of financial position, as collateral under our automobile, general liability and workers’ compensation insurance program. We may from time to time change the amount of cash or marketable securities used to satisfy collateral requirements under our automobile, general liability and workers’ compensation insurance program.  The amount of cash or marketable securities utilized to satisfy these collateral requirements will depend on the relative cost of the issuance of letters of credit under the Revolving Credit Facility and our cash position. Any change in cash or marketable securities used as collateral would result in a corresponding change in our available borrowing capacity under the Revolving Credit Facility.

Additionally, under the terms of our fuel swap contracts, we are required to post collateral in the event the fair value of the contracts exceeds a certain agreed upon liability level and in other circumstances required by the agreement with the counterparty. As of March 31, 2018, the estimated fair value of our fuel swap contracts was a net gain of $3 million, and we had posted $2 million in letters of credit as collateral under our fuel hedging program, which were also issued under the Revolving Credit Facility. The continued use of letters of credit for this purpose in the future could limit our ability to post letters of credit for other purposes and could limit our borrowing availability under the Revolving Credit Facility. However, we do not expect the fair value of the outstanding fuel swap contracts to materially impact our financial position or liquidity.

We may from time to time repurchase or otherwise retire or extend our debt and/or take other steps to reduce our debt or otherwise improve our financial position, results of operations or cash flows. These actions may include open market debt repurchases, negotiated repurchases, other retirements of outstanding debt and/or opportunistic refinancing of debt. The amount of debt that may be repurchased or otherwise retired or refinanced, if any, will depend on market conditions, trading levels of our debt, our cash position, compliance with debt covenants and other considerations.

Fleet and Equipment Financing Arrangements

We have entered into the Fleet Agreement which, among other things, allows us to obtain fleet vehicles through a leasing program. We expect to fulfill substantially all of our vehicle fleet needs through the leasing program under the Fleet Agreement. For the three months ended March 31, 2018, we acquired $3 million of vehicles through the leasing program under the Fleet Agreement. All leases under the Fleet Agreement are capital leases for accounting purposes. The lease rental payments include an interest component calculated using a variable rate based on one-month LIBOR plus other contractual adjustments and a borrowing margin totaling 2.45 percent. We have no minimum commitment for the number of vehicles to be obtained under the Fleet Agreement.

Additionally, a portion of our property and equipment is leased through programs outside the scope of the Fleet Agreement. For the three months ended March 31, 2018, no property and equipment was acquired through these incremental leasing programs. We anticipate new lease financings, including the Fleet Agreement and incremental leasing programs, for the full year 2018 will range from $25 million to $35 million.

Limitations on Distributions and Dividends by Subsidiaries

We are a holding company, and as such have no independent operations or material assets other than ownership of equity interests in our subsidiaries. We depend on our subsidiaries to distribute funds to us so that we may pay obligations and expenses, including satisfying obligations with respect to indebtedness. The ability of our subsidiaries to make distributions and dividends to us depends on their operating results, cash requirements and financial condition and general business conditions, as well as restrictions under the laws of our subsidiaries’ jurisdictions.

The agreements governing the Credit Facilities may restrict the ability of our subsidiaries to pay dividends, make loans or otherwise transfer assets to us. Further, our subsidiaries are permitted under the terms of the Credit Facilities and other indebtedness to incur additional indebtedness that may restrict or prohibit the making of distributions, the payment of dividends or the making of loans by such subsidiaries to us.

Furthermore, there are third-party restrictions on the ability of certain of our subsidiaries to transfer funds to us. These restrictions are related to regulatory requirements at American Home Shield and to a subsidiary borrowing arrangement at SMAC. The payments of ordinary and extraordinary dividends by our home service plan and similar subsidiaries (through which we conduct our American Home Shield business) are subject to significant regulatory restrictions under the laws and regulations of the states in which they operate. Among other things, such laws and regulations require certain subsidiaries to maintain minimum capital and net worth requirements and may limit the amount of ordinary and extraordinary dividends and other payments that these subsidiaries can pay to us. As of March 31, 2018, the total net assets subject to these third-party restrictions was $191 million. We expect that such limitations

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will be in effect for the foreseeable future. None of our subsidiaries are obligated to make funds available to us through the payment of dividends.

We previously considered the earnings in our non-U.S. subsidiaries to be indefinitely reinvested and, accordingly, recorded no deferred income taxes. The Act imposes a one-time tax (“Transition Tax”) on undistributed and previously untaxed post-1986 foreign earnings and profits, as determined in accordance with U.S. tax principles, of certain foreign owned corporations owned by U.S.  stockhol ders. Prior to the Transition Tax included in the Act discussed herein, we had an excess amount for financial reporting over the tax basis in our foreign subsidiaries, including cumulative undistributed earnings of the Company’s foreign subsidiaries of $60 million as of December 31, 2016. While the Transition Tax resulted in all remaining undistributed foreign earnings being subject to U.S. tax, an actual repatriation from our non-U.S. subsidiaries could still be subject to additional foreign withholding taxes and U.S. state taxes. Included in our December 31, 2017 U.S. income tax provision is less than $1 million in Transition Tax.

Cash Flows

Cash flows from operating, investing and financing activities, as reflected in the accompanying condensed consolidated statements of cash flows, are summarized in the following table.



 

 

 

 

 

 



 

 

 

 

 

 



 

Three Months Ended



 

March 31,

(In millions)

 

2018

 

2017

Net cash provided from (used for):

 

 

 

 

 

 

Operating activities

 

$

142 

 

$

126 

Investing activities

 

 

(112)

 

 

(31)

Financing activities

 

 

(93)

 

 

(60)

Discontinued operations

 

 

 —

 

 

Cash (decrease) increase during the period

 

$

(64)

 

$

37 

Operating Activities

Net cash provided from operating activities from continuing operations increased $1 5  million to $142 million for the three months ended March 31, 2018 compared to $126 million for the three months ended March 31, 2017.

Net cash provided from operating activities for the three months ended March 31, 2018 comprised $102 million in earnings adjusted for non-cash charges, offset, in part, by $4 million in payments related to restructuring and $3 million in payments related to the American Home Shield spin-off and a $48 million decrease in cash required for working capital (a $32 million decrease excluding the working capital impact of accrued interest and taxes). For the three months ended March 31, 2018, working capital requirements were favorably impacted by seasonal activity.

Net cash provided from operating activities for the three months ended March 31, 2017 comprised $75 million in earnings adjusted for non-cash charges and a $53 million decrease in cash required for working capital, offset, in part, by $1 million in payments related to fumigation matters. For the three months ended March 31, 2017, working capital requirements were favorably impacted by seasonal activity, the timing of income tax payments and the timing of interest payments on the 2024 notes, offset, in part by incentive compensation payments related to 2016 performance.

Investing Activities

Net cash used for investing activities from continuing operations was $112 million for the three months ended March 31, 2018, compared to $31 million for the three months ended March 31, 2017.

This increase was driven by cash paid for business acquisitions, which increased to $92 million and is net of $1 million of cash acquired, for the three months ended March 31, 2018, from $11 million for the three months ended March 31, 2017. Approximately $11 million of additional cash consideration was paid on April 2, 2018. A deferred payment of $35 million and an earnout of up to $10 million is due to the sellers on the third anniversary of the acquisition date. Consideration paid in 2018 for the purchase of Copesan was from cash on hand. Consideration paid in 2017 for the purchase of a master distributor and for a tuck-in acquisition consisted of cash payments and debt payable to sellers. We expect to continue our tuck-in acquisition program at Terminix and to periodically evaluate other strategic acquisitions.

Capital expenditures increased to $23 million ($23 million net of government grants) for the three months ended March 31, 2018 from $18 million in the three months ended March 31, 2017 and included recurring capital needs, Global Service Center relocation, and information technology projects. We anticipate capital expenditures for the full year 2018 will range from $70 million to $80 million, reflecting additional Global Service Center relocation costs, recurring capital needs and the continuation of investments in information systems and productivity enhancing technology. In addition, we expect incremental capital expenditures will be required to effect the proposed spin-off of American Home Shield in 2018 and will range from $20 million to $30 million, principally reflecting costs to replicate information technology systems historically shared by our business units. We expect to fulfill our ongoing vehicle fleet needs through vehicle capital leases. We have no additional material capital commitments at this time.

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Cash flows used for purchases of securities for the three months ended March 31, 2018 and 2017 totaled $9 million and $3 million, respectively, and were driven by the purchase of marketable securities at American Home Shield. Cash flows from sales and maturities of securities for three months ended March 31, 2018 totaled $10 million and was driven by normal maturities of debt securities.

Cash flows used for notes receivable, net, for both of the three months ended March 31, 2018 and 2017 totaled $1 million and were a result of a net increase in financing provided by SMAC to our franchisees and retail customers of our operating units.

Financing Activities

Net cash used for financing activities from continuing operations was $93 million for the three months ended March 31, 2018 compared to $60 million for the three months ended March 31, 2017.



During the three months ended March 31, 2018, we made scheduled principal payments on long-term debt of $95 million, which included a $79 million payment upon maturity of the 2018 Notes using cash on hand from operations. During the three months ended March 31, 2017, we made scheduled principal payments on long-term debt of $14 million, repurchased $51 million of common stock and received $5 million from the issuance of common stock upon the exercise of stock options.

Contractual Obligations

Our 2017 Form 10-K includes disclosures of our contractual obligations and commitments as of December 31, 2017. We continue to make the contractually required payments, and, therefore, the 2018 obligations and commitments as listed in our 2017 Form 10-K have been reduced by the required payments.

Off-Balance Sheet Arrangements

As of March 31, 2018 we did not have any significant off-balance sheet arrangements.

We do not have any relationships with unconsolidated entities or financial partnerships, such as entities often referred to as structured finance or special purpose entities, established for the purpose of facilitating off-balance sheet arrangements or other contractually narrow or limited purposes. Accordingly, we are not materially exposed to any financing, liquidity, market or credit risk that could arise if we had engaged in such relationships.



Regulatory Matters

On December 16, 2016, the U.S. Virgin Islands Department of Justice filed a civil complaint in the Superior Court of the Virgin Islands related to a fumigation incident in a matter styled Government of the United States Virgin Islands v. The ServiceMaster Company, LLC, The Terminix International Company Limited Partnership, and Terminix International USVI, LLC. The amount and extent of any potential penalties, fines sanctions, costs and damages that the federal or other governmental authorities may yet impose, investigation or other costs and reputational harm, as well as the impact of any additional civil, criminal or other claims or judicial, administrative or regulatory proceedings resulting from or related to the U.S. Virgin Islands fumigation matter, which could be material, is not currently known, and any such further penalties, fines, sanctions, costs or damages would not be covered under the Company’s general liability policies.

In addition to the above matter, the EPA has advised the Company that it has investigated potential pesticide misapplications in Hawaii. In March 2018, the Company and the EPA reached an agreement to resolve the investigation and signed a consent agreement and the Company paid a penalty of less than $175,000.

Information Regarding Forward-Looking Statements

This report contains forward-looking statements and cautionary statements, including statements with respect to the potential separation of American Home Shield from ServiceMaster and the distribution of American Home Shield shares to ServiceMaster stockholders. Forward-looking statements can be identified by the use of forward-looking terms such as “believes,” “expects,” “may,” “will,” “shall,” “should,” “would,” “could,” “seeks,” “aims,” “projects,” “is optimistic,” “intends,” “plans,” “estimates,” “anticipates” or other comparable terms. Forward-looking statements are subject to known and unknown risks and uncertainties including, but not limited to: uncertainties as to the timing of the spin-off or whether it will be completed at all, the results and impact of the announcement of the proposed spin-off, the failure to satisfy any conditions to complete the spin-off, the expected tax treatment of the spin-off, the increased demands on management to prepare for and accomplish the spin-off, the incurrence of significant transaction costs, the impact of the spin-off on the businesses of ServiceMaster and American Home Shield , and the failure to achieve anticipated benefits of the spin-off.  These forward-looking statements also include, but are not limited to statements regarding our intentions, beliefs, assumptions or current expectations concerning, among other things, financial position; results of operations; cash flows; prospects; growth strategies or expectations; customer retention; the continuation of acquisitions, including the integration of any acquired company and risks relating to any such acquired company; fuel prices; attraction and retention of key personnel; the impact of fuel swaps; the valuation of marketable securities; estimates of accruals for self-insured claims related to workers’ compensation, auto and general liability risks; estimates of accruals for home service plan claims; estimates of future payments under operating and capital leases; estimates on current and deferred tax provisions; the outcome (by judgment or settlement) and costs of legal or

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administrative proceedings, including, without limitation, collective, representative or class action litigation; and the impact of prevailing economic conditions.

Forward-looking statements are subject to known and unknown risks and uncertainties, many of which may be beyond our control. We caution you that forward-looking statements are not guarantees of future performance or outcomes and that actual performance and outcomes, including, without limitation, our actual results of operations, financial condition and liquidity, and the development of the market segments in which we operate, may differ materially from those made in or suggested by the forward-looking statements contained in this report. In addition, even if our results of operations, financial condition and cash flows, and the development of the market segments in which we operate, are consistent with the forward-looking statements contained in this report, those results or developments may not be indicative of results or developments in subsequent periods. A number of important factors, including, without limitation, the risks and uncertainties discussed in “Risk Factors” in our Annual Report on Form 10-K for the year ended December 31, 2017 and in “Management’s Discussion and Analysis of Financial Condition and Results of Operations” above could cause actual results and outcomes to differ from those reflected in the forward-looking statements. Additional factors that could cause actual results and outcomes to differ from those reflected in forward-looking statements include, without limitation:

·

our ability to successfully complete the spin-off of American Home Shield and obtain the benefits therefrom ;  

·

the incurrence of significant transaction costs;

·

the increased demands on management to prepare for and accomplish the spin-off;

·

our ability to attract and retain key personnel, including our ability to attract, retain and maintain positive relations with trained workers and third-party contractors;

·

our ability to successfully implement our business strategies;

·

resolution of fumigation related matters;  

·

lawsuits, enforcement actions and other claims by third parties or governmental authorities;

·

compliance with, or violation of, environmental, health and safety laws and regulations;

·

cyber security breaches, disruptions or failures in our information technology systems and our failure to protect the security of personal information about our customers;

·

adverse weather conditions;

·

weakening general economic conditions, especially as they may affect home sales, unemployment and consumer confidence or spending levels;

·

our ability to generate the significant amount of cash needed to fund our operations and service our debt obligations;

·

adverse credit and financial markets impeding access, increasing financing costs or causing our customers to incur liquidity issues leading to some of our services not being purchased or cancelled;

·

increase in prices for fuel and raw materials, and in minimum wage levels;

·

changes in the source and intensity of competition in our market segments;

·

our franchisees, subcontractors, third-party distributors and vendors taking actions that harm our business;

·

changes in our services or products;

·

our ability to protect our intellectual property and other material proprietary rights;

·

negative reputational and financial impacts resulting from future acquisitions or strategic transactions;

·

laws and governmental regulations increasing our legal and regulatory expenses;

·

increases in interest rates increasing the cost of servicing our substantial indebtedness;

·

increased borrowing costs due to lowering or withdrawal of the ratings, outlook or watch assigned to our debt securities;

·

restrictions contained in our debt agreements;

·

the effects of our substantial indebtedness and the limitations contained in the agreements governing such indebtedness; and

·

other factors described in this report and from time to time in documents that we file with the SEC.

You should read this report completely and with the understanding that actual future results may be materially different from expectations. All forward-looking statements made in this report are qualified by these cautionary statements. These forward-looking statements are made only as of the date of this report, and we do not undertake any obligation, other than as may be required by law, to update or revise any forward-looking or cautionary statements to reflect changes in assumptions, the occurrence of events, unanticipated or otherwise, and changes in future operating results over time or otherwise.

Comparisons of results for current and any prior periods are not intended to express any future trends, or indications of future performance, unless expressed as such, and should only be viewed as historical data. 

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ITEM 3. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

The economy and its impact on discretionary consumer spending, labor wages, fuel prices and other material costs, home resales, unemployment rates, insurance costs and medical costs could have a material adverse impact on future results of operations.

We do not hold or issue derivative financial instruments for trading or speculative purposes. We have entered into specific financial arrangements, primarily fuel swap agreements and interest rate swap agreements, in the normal course of business to manage certain market risks, with a policy of matching positions and limiting the terms of contracts to relatively short durations. The effect of derivative financial instrument transactions could have a material impact on our financial statements.

Interest Rate Risk

We are exposed to the impact of interest rate changes and manage this exposure through the use of variable-rate and fixed-rate debt and by utilizing interest rate swaps. In our opinion, the market risk associated with debt obligations and other significant instruments as of March 31, 2018 has not materially changed from December 31, 2017 (see Item 7A of the 2017 Form 10-K).

Fuel Price Risk

We are exposed to market risk for changes in fuel prices through the consumption of fuel by our vehicle fleet in the delivery of services to our customers. We expect to use approximately 1 1  million gallons of fuel in 2018.  As of March 31, 2018, a 10 percent change in fuel prices would result in a change of approximately $3 million in our annual fuel cost before considering the impact of fuel swap contracts. 

We use fuel swap contracts to mitigate the financial impact of fluctuations in fuel prices. As of March 31, 2018, we had fuel swap contracts to pay fixed prices for fuel with an aggregate notional amount of $31 million, maturing through 2019. The estimated fair value of these contracts as of March 31, 2018 was a net asset of $ 3  million. These fuel swap contracts provide a fixed price for approximately 87 percent and 46 percent of our estimated fuel usage for the remainder of 2018 and 2019, respectively. 

 

ITEM 4. CONTROLS AND PROCEDURES  

Evaluation of disclosure controls and procedures

Our Chief Executive Officer, Nikhil M. Varty, and Senior Vice President and Chief Financial Officer, Anthony D. DiLucente, have evaluated our disclosure controls and procedures (as defined in Rule 13a-15(e) and Rule 15d-15(e) under the Exchange Act) as of the end of the period covered by this Quarterly Report on Form 10-Q as required by Rule 13a-15(b) and Rule 15d-15(b) under the Exchange Act. Messrs.  Varty and DiLucente have concluded that both the design and operation of our disclosure controls and procedures were effective as of March 31, 2018.

Changes in internal control over financial reporting

No changes in our internal control over financial reporting, as defined in Rule 13a-15(f) or Rule 15d-15(f) under the Exchange Act, occurred during the three months ended March 31, 2018 that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting. 

 

PART II. OTHER INFORMATION

ITEM 1. LEGAL PROCEEDINGS

On December 16, 2016, the U.S. Virgin Islands Department of Justice filed a civil complaint in the Superior Court of the Virgin Islands related to a fumigation incident in a matter styled Government of the United States Virgin Islands v. The ServiceMaster Company, LLC, The Terminix International Company Limited Partnership, and Terminix International USVI, LLC. The amount and extent of any potential penalties, fines sanctions, costs and damages that the federal or other governmental authorities may yet impose, investigation or other costs and reputational harm, as well as the impact of any additional civil, criminal or other claims or judicial, administrative or regulatory proceedings resulting from or related to the U.S. Virgin Islands fumigation matter, which could be material, is not currently known, and any such further penalties, fines, sanctions, costs or damages would not be covered under the Company’s general liability policies.

In addition to the above matter, the EPA has advised the Company that it has investigated potential pesticide misapplications in Hawaii. In March 2018, the Company and the EPA reached an agreement to resolve the investigation and signed a consent agreement and the Company paid a penalty of less than $175,000.

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In addition to the matters discussed above, in the ordinary course of conducting business activities, we and our subsidiaries become involved in judicial, administrative and regulatory proceedings involving both private parties and governmental authorities. These proceedings include insured and uninsured matters that are brought on an individual, collective, representative and class action basis, or other proceedings involving regulatory, employment, general and commercial liability, automobile liability, wage and hour, environmental and other matters. We have entered into settlement agreements in certain cases, including with respect to putative collective and class actions, which are subject to court or other approvals. If one or more of our settlements are not finally approved, we could have additional or different exposure, which could be material. Subject to the paragraphs above, we do not expect any of these proceedings to have a material effect on our reputation, business, financial position, results of operations or cash flows; however, we can give no assurance that the results of any such proceedings will not materially affect our reputation, business, financial position, results of operations and cash flows. See Note 5 to the condensed consolidated financial statement for more details.

ITEM 1A. RISK FACTORS

We discuss in our 2017 Form 10-K and our other filings with the SEC various risks that may materially affect our business.  There have been no material changes to the risk factors disclosed in the 2017 Form 10-K.  The materialization of any risks and uncertainties identified in Forward-Looking Statements contained in this report, together with those previously disclosed in the 2017 Form 10-K and our other filings with the SEC or those that are presently unforeseen could result in significant adverse effects on our financial condition, results of operations and cash flows. See “Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations — Information Regarding Forward-Looking Statements” above. 

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ITEM 2.  UNREGISTERED SALES OF REGISTERED SECURITIES AND USE OF PROCEEDS

Issuer Purchases of Equity Securities





 

 

 

 

 

 

 

 

 

 



 

 

 

 

 

 

 

 

 

 



 

 

 

 

 

 

Total number of

 

Maximum dollar value



 

 

 

 

 

 

shares purchased as

 

of shares that may yet



 

 

 

 

 

 

part of publicly

 

be purchased under



 

Total number of

 

Average price

 

announced plans or

 

the plans or programs

Period

 

shares purchased

 

paid per share

 

programs

 

(in millions) (1)

Jan. 1, 2018 through Jan. 31, 2018

 

1,186 

(2)

$

53.22 

 

N/A

 

$

 —

Feb. 1, 2018 through Feb. 28, 2018

 

 —

 

 

 —

 

N/A

 

 

 —

Mar. 1, 2018 through Mar. 31, 2018

 

 —

 

 

 —

 

N/A

 

 

 —

Total

 

1,186 

 

$

53.22 

 

N/A

 

$

155

___________________________________

(1)

On February 23, 2016, the Company’s board of directors authorized a three-year share repurchase program, under which we may repurchase up to $300 million of outstanding shares of our common stock. No shares were purchased under this program during the three months ended March 31, 2018.

(2)

Shares were acquired upon net settlement of deferred stock units to cover withholding tax obligations.

Share Repurchase Program

In 2016, our board of directors authorized a three-year share repurchase program, under which we may repurchase up to $300 million of outstanding shares of our common stock. We expect to fund the share repurchases from net cash provided from operating activities. The share repurchase program is part of our capital allocation strategy that focuses on sustainable growth and maximizing stockholder value. No shares were repurchased during the three months ended March 31, 2018. As of March 31, 2018 we have repurchased 3.9 million outstanding shares at an aggregate cost of $145 million under this program.

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ITEM 6. EXHIBITS





 

 



 

 

Exhibit
Number

 

Description

10.1#

 

Severance Agreement and General Release, dated as of February 28, 2018, between Marvin O. Davis and The ServiceMaster Company, LLC.

10.2#

 

Severance Agreement and General Release, dated as of March 31, 2018, between James T. Lucke and The ServiceMaster Company, LLC.

10.3#

 

Schedule of Signatories to a Director Indemnification Agreement.

10.4#

 

Form of Director Deferred Share Equivalent Agreement under the Omnibus Plan.

31.1#

 

Certification of Chief Executive Officer pursuant to Rule 13a — 14, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.

31.2#

 

Certification of Chief Financial Officer pursuant to Rule 13a — 14, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.

32.1#

 

Certification of Chief Executive Officer pursuant to Section 1350 of Chapter 63 of Title 18 of the United States Code, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.

32.2#

 

Certification of Chief Financial Officer pursuant to Section 1350 of Chapter 63 of Title 18 of the United States Code, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.

101.INS#

 

XBRL Instance Document

101.SCH#

 

XBRL Taxonomy Extension Schema

101.CAL#

 

XBRL Taxonomy Extension Calculation Linkbase

101.DEF#

 

XBRL Taxonomy Extension Definition Linkbase

101.LAB#

 

XBRL Taxonomy Extension Label Linkbase

101.PRE#

 

XBRL Extension Presentation Linkbase

___________________________________



# Filed herewith. 



 



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SIGNATURE

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

Date: May 2, 2018



 

 



SERVICEMASTER GLOBAL HOLDINGS, INC.



(Registrant)



 



By:

/s/ Anthony D. DiLucente



 

Anthony D. DiLucente



 

Senior Vice President and Chief Financial Officer

(Principal Financial Officer)



 

 





41


Exhibit 10.1

 

CONFIDENTIAL SEPARATION AGREEMENT AND GENERAL RELEASE

This Confidential Separation Agreement and General Release (“Agreement”), dated as of February 28, 2018, is entered into by you, Marvin Davis, on behalf of yourself, your heirs, executors, administrators, successors, assigns (collectively, “you”) and The ServiceMaster Company, LLC, on behalf of itself, subsidiaries, parent companies, affiliated entities, predecessors, successors, assigns, and their respective officers, directors, employees, insurers and agents (collectively, “Company” or “ServiceMaster”).  In consideration of the mutual covenants in this Agreement, the parties hereby agree as follows:

1.     Confidentiality of this Agreement .  You agree to keep the terms of this Agreement confidential and, except to the extent required by law, shall not disclose the Agreement to anyone other than your spouse, domestic partner, tax advisor, and attorney, each of whom shall agree in advance to maintain the confidentiality of this Agreement.  Notwithstanding this confidentiality provision, you may disclose to any prospective employer the fact that you are subject to obligations of confidentiality, non-competition and non-solicitation and you may describe to such prospective employers the nature and extent of such obligations.



2.     Separation from Employment .  Your employment at ServiceMaster will end, effective February 28, 2018 (“Separation Date”), and you will no longer hold any officer or director positions with ServiceMaster or any of its subsidiaries or affiliated entities.  You will continue to be paid your current base salary and benefits through your Separation Date in accordance with ServiceMaster’s normal payroll practices.

3.     Severance Benefits .  In exchange for your promises as set forth in this Agreement and subject to your compliance with the terms and conditions hereof, ServiceMaster agrees to provide you with the following severance benefits:

a.     Separation Pay .  You will receive separation pay (“Separation Pay”) in the total gross amount of $400,000.00 which represents 52 weeks of base salary.

b.     Target Bonus .  You will be receive a bonus payout (the “Target Bonus”) in the amount of $240,000.00, which equals your Target Bonus under The ServiceMaster 2017 Annual Bonus Plan (“ABP”).

c.     ABP Bonus .  You will be eligible for a bonus payout under the ABP (“ABP Bonus”), subject to the terms and conditions of the ABP, including Plan funding and performance measures.  The ABP Bonus will be paid to you when paid to active employees, which is expected to be on March 15, 2018.

The Separation Pay and the Target Bonus will be aggregated as a single sum and paid in 24 equal semi-monthly installments over a 12-month period.  These payments will commence on the first regularly scheduled pay date after your Separation Date or on the first regularly scheduled pay date after the Effective Date (defined below), whichever is later.

Except as otherwise expressly specified in this Agreement, the compensation set forth in this paragraph represents all of the amounts you will be entitled to receive from the Company and you will not be paid any other compensation or benefits.  In addition to any other remedies which may be available at law, the Company may suspend, cancel and/or seek the refund of any compensation contemplated by this Agreement upon any violation by you of any representation, warranty or covenant set forth herein.

 

 

 

 


 

 

4.     Outplacement .  You will be eligible for executive ‑level outplacement services with a third party vendor for a period of 12 months, subject to the terms and conditions of ServiceMaster’s outplacement program.  If you wish to initiate outplacement services, you must do so no later than 60 days after your Separation Date by calling 1 ‑877 ‑700 ‑7220, ext. 888 or go to www.lhh.com/register.

5.     Other Benefits .  Upon separation of employment, you may be eligible for payout or benefits under the following policies, compensation plans and benefit plans, even if you do not sign this Agreement:

a.     Group Health Insurance .  If you participate in or are eligible to participate in the ServiceMaster Health and Welfare Benefit Plan, your eligibility to participate will end on your Separation Date.  You will become eligible for continuation of coverage under COBRA on the first day following your Separation Date.  You are solely responsible for the payment of any premiums for COBRA coverage.

b.     Vacation Time .  You will receive payment for any accrued, unused vacation time on or before the next pay date following your Separation Date.

c.     PSRP .  If you participate in the ServiceMaster Profit Sharing and Retirement Plan (“PSRP”), your eligibility to participate will end on your Separation Date.  Any Company match credited to your account will follow the PSRP’s vesting schedules.  Any amounts to be paid, distributed, rolled over, or held under the PSRP will be paid, distributed, rolled over, or held in accordance with the terms of the PSRP and applicable rules and regulations.

d.     DCP .  If you participate in the ServiceMaster Deferred Compensation Plan (“DCP”), your eligibility to participate in the DCP will end on your Separation Date.  Any amounts to be paid, distributed or held under the terms of the DCP will be paid, distributed or held in accordance with the terms of the DCP and applicable rules and regulations.

e.     Performance Restricted Stock Unit Agreement .  In accordance with, and subject to, the terms and conditions of your Performance Restricted Stock Unit Agreement, you will receive prorated vesting of your Performance Shares based on your Separation Date.  Any unvested Performance Shares shall be forfeited.

f.     Stock Plans .  If you participate in any ServiceMaster stock plans, including the ServiceMaster Employee Stock Purchase Plan, the Amended and Restated ServiceMaster Global Holdings, Inc. Stock Incentive Plan, as amended and restated as of October 25, 2012 (“MSIP”), the Amended and Restated ServiceMaster Global Holdings, Inc. 2014 Omnibus Incentive Plan, as amended and restated as of April 27, 2015, and/or the ServiceMaster Global Holdings, Inc. Employee Stock Purchase Plan, any account balances, stock options, restricted stock units or other equity owned by you as of your Separation Date are subject to the terms and conditions of the applicable stock plans.  This Agreement does not change the terms of those plans.

6.     Release and Covenant Not to Sue .

a.     Release :  In exchange for the consideration provided to you in this Agreement, you hereby release and forever discharge ServiceMaster, its past and present parent entities, subsidiaries, divisions, limited partnerships, affiliated corporations,

 

 

 

 

2

 

 


 

 

successors and assigns, as well as their respective past and present directors, managers, officers, partners, agents, employees, insurers, attorneys, servants, and each of them, separately and collectively (“Releasees”), from any and all claims, charges, complaints, liens, demands, causes of action, obligations, damages and liabilities, known or unknown, suspected or unsuspected, whether or not mature or ripe (“Claims”), that you ever had and now have against any of the Releasees, including, but not limited to, Claims arising out of or in any way related to your employment with or separation from the Company.  This includes, but is not limited to, Claims based on statutes, torts, contracts and common law, Claims for discrimination, wrongful discharge, harassment, retaliation, and unpaid wages, Claims arising under Title VII of the Civil Rights Act of 1964, the Fair Labor Standards Act (“FLSA”), Family Medical Leave Act (“FMLA”), the Americans with Disabilities Act, the Age Discrimination in Employment Act, the Worker Adjustment and Retraining Notification Act, the Employee Retirement Income Security Act, and any other federal, state or local law or regulation governing the employment relationship.  You understand that this Agreement includes a release of all known and unknown claims through the Effective Date.

b.     Limitation of Release :  Nothing in this Agreement will prohibit you from filing a charge of discrimination with the National Labor Relations Board, the Equal Employment Opportunity Commission (“EEOC”) or an equivalent state civil rights agency, but you agree and understand that you are expressly waiving your right to monetary compensation or damages thereby if any such agency elects to pursue a claim on your behalf.  Further, nothing in this Agreement shall be construed to waive any right that is not subject to waiver by private agreement under federal, state or local employment or other laws.

c.     Covenant Not To Sue .  To the extent that any Claims covered by the scope of the release herein are not subject to waiver by this Agreement under applicable law (including, without limitation, any Claims arising under or related to FMLA, FLSA, and any other local, state or federal statute governing employment and/or the payment of wages and benefits), you hereby covenant and agree not to sue or otherwise seek any remedy or other form of relief against any of the Releasees relating to such Claims.

7.     Confidential Information .  You confirm and agree that (a) you have not used or disclosed any Confidential Information other than as necessary in the ordinary course of performing your duties as a ServiceMaster employee for the benefit of ServiceMaster, and (b) you will keep in confidence and trust all Confidential Information known to you, and will not use or disclose such Confidential Information without the prior written consent of ServiceMaster.  As used in this Agreement, “Confidential Information” means ServiceMaster’s trade secrets, proprietary information and/or other non ‑public information relating to ServiceMaster’s business operations as well as private, proprietary and/or non-public information obtained by ServiceMaster from customers, suppliers, contractors, employees or other third parties.  Nothing in this Agreement shall preclude you from reporting suspected unlawful activity to any government agency or providing truthful testimony or information in response to a valid subpoena, court order or request of any government agency.

8.     Non ‑Compete/Non ‑Solicitation/Non ‑Interference .  While you remain employed by ServiceMaster and for a period of 12 months following your Separation Date, you shall not, directly or indirectly (whether as owner, stockholder, director, officer, employee, principal, agent, consultant, independent contractor, partner or otherwise), in North America or any other geographic area in which ServiceMaster or any subsidiary of ServiceMaster is then conducting business:

 

 

 

 

3

 

 


 

 

a.    own, manage, operate, control, participate in, perform services for, or otherwise carry on, a business similar to or competitive with the business conducted by ServiceMaster, provided that the foregoing shall not prohibit your passive ownership of less than 1% of any class of voting securities of a public or privately ‑held company which would otherwise be prohibited under this Section;

b.    solicit the business of any customer of ServiceMaster in competition with ServiceMaster;

c.    induce or attempt to induce any employee of ServiceMaster to terminate his or her employment with ServiceMaster and/or to become employed by any other business or other entity; or

d.    interfere with ServiceMaster’s relations with any of its customers, franchisees, subcontractors, consultants, suppliers or business partners.

This Agreement is in addition to and does not supersede any other agreements prohibiting competition with ServiceMaster.  Failure to abide by this Agreement or other such agreements with the Company will give the Company (in addition to any other remedies which may be available to the Company) the right, exercised in its sole and absolute discretion, to (a) suspend or cancel the payments contemplated in this Agreement and (b) obtain a refund for any such payments already made (collectively, “Company Rights”).  You acknowledge and agree that, as a result of your executive role with ServiceMaster, you had access to secret, proprietary and confidential information regarding ServiceMaster and its businesses, including Confidential Information (as defined above), and therefore understand and agree that (a) both the nature of this covenant and the scope of this covenant, as well as the covenants in Paragraphs 6 and 7 of this Agreement, are reasonable and necessary for the protection of ServiceMaster, including its secret, proprietary and confidential information, goodwill and customer relationships and (b) that ServiceMaster will be irreparably harmed by any breach of Paragraphs 6, 7 and 8, entitling it to seek injunctive and other equitable relief.

9.     Code of Ethics and Business Conduct .  You previously have been provided or have access through the Company intranet site to the Company Code of Ethics and Business Conduct (the “Code”).  The discovery of any failure by you to abide by the Code, whenever discovered, shall entitle the Company to exercise any and all of its Company Rights, including the suspension and recoupment of any payments paid or due under this Agreement and any other agreements between the parties.  Further, you acknowledge that you are not aware of any material breach of law or regulation by the Company or its subsidiaries that has not been reported to the Audit Committee, Chief Executive Officer or Chief Ethics Officer of the Company

10.     Return of ServiceMaster Property .  You agree to return to ServiceMaster all ServiceMaster property, equipment and materials, including, but not limited to, any company vehicle, any laptop computer and peripherals; any cell phone or other portable computing device; any telephone calling cards; keys; ServiceMaster identification card; any credit or fuel cards; and all tangible written or graphic materials (and all copies) relating in any way to ServiceMaster or its business, including, without limitations, documents, manuals, customer lists and reports, as well as all data contained on computer files, “thumb” drives, “cloud” services, or other data storage device, or home or personal computers.

11.     Assistance .  You agree that you will cooperate fully with ServiceMaster and its counsel with respect to any matter (including, but not limited to litigation, investigation or

 

 

 

 

4

 

 


 

 

government proceeding) which relates to matters with which you were involved during your employment with ServiceMaster.  You further agree to notify ServiceMaster’s General Counsel or designee immediately upon your being asked to assist or supply information to any person or entity regarding any such matter, and also to give such notice in the event you do in fact assist or supply information to any such person or entity.

12.     Non ‑Disparagement .  You agree that you will refrain from publicly criticizing ServiceMaster’s products and services and from otherwise making any false and malicious statements, oral or written, concerning ServiceMaster, its directors, officers, executives, subsidiaries, parent entities, and/or employees.  You agree to direct any prospective employers seeking to verify employment data to The Work Number (1 ‑800 ‑996 ‑7566 or www.theworknumber.com), an online employment verification service operated by Equifax.  Nothing in this provision, however, shall be construed to prevent you from providing truthful testimony or information in response to any valid subpoena, court order, or request of any government agency or private litigant.

13.     Severability .  You and ServiceMaster agree that to the extent that any portion of this Agreement may be held to be invalid or legally unenforceable, the remaining portions will not be affected and will be given full force and effect.

14.     Dispute Resolution .  Any dispute or controversy between you and ServiceMaster, whether arising out of or relating to this Agreement, the breach of this Agreement, or otherwise, shall be subject to the ServiceMaster We Listen Dispute Resolution Plan in effect on your Separation Date, which provides the mandatory and exclusive remedy and procedure for disputes between you and ServiceMaster.  Notwithstanding the foregoing, you agree that ServiceMaster may seek a temporary restraining order and/or preliminary injunction in any court of competent jurisdiction, without the posting of a bond, in order to preserve the status quo or to enforce the covenants in this Agreement.  You agree that venue shall be proper in Shelby County, Tennessee.

15.     Notices .  All notices required hereunder will be in writing and will be deemed given upon receipt if delivered personally (receipt of which is confirmed) or by courier service promising overnight delivery (with delivery confirmed the next day) or three business days after deposit in the U.S. Mail, certified with return receipt requested.  All notices will be addressed as follows:



 

If to you:

Marvin Davis
XXXX
XXXX

If to ServiceMaster:
 
The ServiceMaster Company, LLC
150 Peabody Place
Mail Stop L/E-0085
Memphis, TN 38103-3720
Attn:  VP & Associate General
Counsel, Labor and Employment



Or to such other address as either party will have furnished to the other in writing.

16.     Governing Law and Venue .  This Agreement shall be governed in all respects, including its validity, interpretation and effect, by the internal laws of the State of Tennessee without applying principles of conflict of law that would require application of the law of another jurisdiction.  Subject to the arbitration provisions herein, any judicial proceeding arising from or relating to this Agreement shall be brought in courts having competent jurisdiction located in the State of Tennessee, which shall be the exclusive forum for resolving such disputes.  Both parties

 

 

 

 

5

 

 


 

 

consent to the personal jurisdiction of such courts for the purposes of this Agreement.  This Agreement shall be considered for all purposes to have been executed and delivered in the State of Tennessee and the parties shall so stipulate in any legal proceeding.

17.     Taxes .  All payments contemplated by this Agreement shall be subject to applicable payroll taxes and other required withholdings.  All severance payments are intended to qualify as short-term deferred compensation within the meaning of Section 409A of the Internal Revenue Code.  Consequently, all severance payments that become due under this Agreement shall be paid no later than March 15 of the calendar year that immediately follows the calendar year in which the applicable vesting date occurs.   You understand that the Company has not provided any advice regarding the tax liability resulting from this Agreement and you shall not rely upon any representations or policies of the Company related to taxation. You are advised to seek the advice of your own personal tax advisor or counsel as to the tax treatment of any payments contemplated by this Agreement.  ServiceMaster specifically disclaims that it has responsibility for the proper calculation or payment of any taxes which may be due other than for standard statutory withholding.

18.     Entire Agreement .  You and ServiceMaster agree that this Agreement constitutes the complete understanding between you and ServiceMaster regarding the matters herein and that no other promises or agreements, express or implied, will be binding between you and ServiceMaster unless signed in writing by you and ServiceMaster.  This Agreement fully supersedes and replaces any and all prior agreements or understandings, if any, between you and ServiceMaster on any matter that is addressed in this Agreement with the exception of confidentiality/non ‑solicitation/non ‑compete issues except as stated herein.

19.     Older Workers Benefit Protection Act Notice .  Pursuant to the Older Workers Benefit Protection Act, you are advised as follows:

a.    This Agreement includes a waiver of claims of age discrimination under the federal Age Discrimination in Employment Act;

b.    You have been advised and are again hereby advised to consult an attorney of your choosing before signing this Agreement;

c.    You have (i) 21 days from your receipt of this Agreement; or (ii) seven days from your Separation Date, whichever period is longer, to consider the Agreement (the “Review Period”);

d.    You have seven days after you sign this Agreement to revoke the Agreement.  If you want to revoke this Agreement, you must deliver a written revocation to The ServiceMaster Company, LLC, 860 Ridge Lake Blvd., Memphis, TN 38120 Attn:  Vice President and Associate General Counsel, Labor & Employment;

e.    If your executed Agreement is not received by the Company within seven days from the end of the Review Period, the Agreement and any promises offered on behalf of Company contained therein will be null and void.

20.     Effective Date :  This Agreement becomes effective on the 8th day after you sign, provided you do not revoke the Agreement as provided above (such date, the “Effective Date”).

 

 

 

 

6

 

 


 

 

HAVING ELECTED TO SIGN THIS SEPARATION AGREEMENT AND GENERAL RELEASE , TO FULFILL THE PROMISES AND TO RECEIVE THE SEVERANCE BENEFITS CONTEMPLATED HEREIN, YOU FREELY AND KNOWINGLY, AND AFTER DUE CONSIDERATION AND AFTER BEING ADVISED TO SEEK ASSISTANCE OF LEGAL COUNSEL, ENTER INTO THIS AGREEMENT.





 

 

/s/ Marvin Davis

 

/s/ Susan Hunsberger

Marvin Davis

 

Susan Hunsberger

 

 

 



 

Senior Vice President, Human Resources



 

The ServiceMaster Company, LLC



 

 

Date: 3/12/18

 

Date: 3/14/18





 

 

 

 

7

 

 


Exhibit 10.2

SEPARATION AGREEMENT AND GENERAL RELEASE

This Separation Agreement and General Release (“Agreement”), dated as of March 31, 2018, is entered into by you, James Lucke, on behalf of yourself, your heirs, executors, administrators, successors, assigns (collectively, “you”) and The ServiceMaster Company, LLC, on behalf of itself, subsidiaries, parent companies, affiliated entities, predecessors, successors, assigns, and their respective officers, directors, employees, insurers and agents (collectively, “Company” or “ServiceMaster”).  In consideration of the mutual covenants in this Agreement, the parties hereby agree as follows:

1.     Separation from Employment .  You have resigned from your position as senior vice president and general counsel at ServiceMaster, effective March 31, 2018 (“Separation Date”), and will no longer hold any other officer or director position with ServiceMaster or any of its subsidiaries or affiliated entities.  ServiceMaster’s internal personnel records will reflect that you retired.  You will continue to be paid your current base salary and benefits through your Separation Date in accordance with ServiceMaster’s normal payroll practices.

2.     Severance Benefits .  In exchange for your promises as set forth in this Agreement and subject to your compliance with the terms and conditions hereof, ServiceMaster agrees to provide you with the following severance pay:

a.     Monthly Salary .  You will receive payments totaling $470,000.00, which equals 12 times your current monthly base salary (the “Monthly Salary”); and

b.     Target Bonus .  You will receive payments totaling $280,000.00 (the “Target Bonus”), which equals your target bonus under the ServiceMaster Annual Bonus Plan for the 2018 Plan year.

The Monthly Salary and the Target Bonus will be aggregated as a single sum and paid in 12 equal monthly installments over a 12 ‑month period, starting on the first practicable payroll date after the Effective Date.

The compensation set forth in this Agreement represents all of the amounts you will be entitled to receive from the Company and you will not be paid any other compensation or benefits.  In addition to any other remedies which may be available at law, the Company may suspend, cancel and/or seek the refund of any payments contemplated by this Agreement upon any violation by you of any representation, warranty or covenant set forth herein.

3.     Outplacement .  You will be eligible for executive ‑level outplacement services with a third party vendor for a period of 12 months, subject to the terms and conditions of ServiceMaster’s outplacement program.  If you wish to initiate outplacement services, you must do so no later than 60 days after your Separation Date by calling 1 ‑877 ‑700 ‑7220, ext. 888 or go to www.lhh.com/register.

4.     Other Benefits .  Upon separation of employment, you may be eligible for payout or benefits under the following policies, compensation plans and benefit plans, even if you do not sign this Agreement:

a.     Group Health Insurance .  If you participate in or are eligible to participate in the ServiceMaster Health and Welfare Benefit Plan, your eligibility to participate will end on your Separation Date.  You will become eligible for continuation of coverage under

 

 

 

 


 

 

COBRA on the first day following your Separation Date.  You are solely responsible for the payment of any premiums for COBRA coverage.

b.     Unused Vacation Time .  You will receive payment for any accrued, unused vacation time through your Separation Date in accordance with ServiceMaster’s normal payroll practices.

c.     PSRP .  If you participate in the ServiceMaster Profit Sharing and Retirement Plan (“PSRP”), your eligibility to participate will end on your Separation Date.  Any Company match credited to your account will follow the PSRP’s vesting schedules.  Subject to the terms and conditions of the PSRP, any balance in your account will be distributed in accordance with your prior elections.

d.     DCP .  If you participate in the ServiceMaster Deferred Compensation Plan (“DCP”), your eligibility to participate will end on your Separation Date.  Subject to the terms and conditions of the DCP, any balance in your account will be distributed in accordance with your prior elections.

e.     Performance Restricted Stock Unit Agreement .  In accordance with, and subject to, the terms and conditions of your Performance Restricted Stock Unit Agreement, you will receive prorated vesting of your Performance Shares based on your Separation Date.  Any unvested Performance Shares shall be forfeited.

f.     Stock Plans .  If you participate in any ServiceMaster stock plans, including the ServiceMaster Employee Stock Purchase Plan, the Amended and Restated ServiceMaster Global Holdings, Inc. Stock Incentive Plan, as amended and restated as of October 25, 2012 (“MSIP”), the Amended and Restated ServiceMaster Global Holdings, Inc. 2014 Omnibus Incentive Plan, as amended and restated as of April 27, 2015, and/or the ServiceMaster Global Holdings, Inc. Employee Stock Purchase Plan, any account balances, stock options, restricted stock units or other equity owned by you as of your Separation Date are subject to the terms and conditions of the applicable stock plans.  This Agreement does not change the terms of those plans.

5.     Consulting Services .  As you know, ServiceMaster has announced its intention to separate the American Home Shield business from the Terminix and Franchise Services Group businesses, which such transaction is known as the “Spin-off.”  The Spin-off is expected to be completed on or about July 1, 2018.  From April 1, 2018 through June 30, 2018 (the “Consulting Period”), you agree to remain available as a consultant to assist the Company as it may request from time to time in transitioning your job duties and completing the Spin-Off.  During the Consulting Period, ServiceMaster will pay you a fee of $65,000.00 per month as compensation for your services.

6.     Release and Covenant Not to Sue .

a.     Release :  In exchange for the consideration provided to you in this Agreement, you hereby release and forever discharge ServiceMaster, its past and present parent entities, subsidiaries, divisions, limited partnerships, affiliated corporations, successors and assigns, as well as their respective past and present directors, managers, officers, partners, agents, employees, insurers, attorneys, servants, and each of them, separately and collectively (“Releasees”), from any and all claims, charges, complaints, liens, demands, causes of action, obligations, damages and liabilities, known or unknown,

 

 

 

 

2

 

 


 

 

suspected or unsuspected, whether or not mature or ripe (“Claims”), that you ever had and now have against any of the Releasees, including, but not limited to, Claims arising out of or in any way related to your employment with or separation from the Company.  This includes, but is not limited to, Claims based on statutes, torts, contracts and common law, Claims for discrimination, wrongful discharge, harassment, retaliation, and unpaid wages, Claims arising under Title VII of the Civil Rights Act of 1964, the Fair Labor Standards Act (“FLSA”), Family Medical Leave Act (“FMLA”), the Americans with Disabilities Act, the Age Discrimination in Employment Act, the Worker Adjustment and Retraining Notification Act, the Employee Retirement Income Security Act, and any other federal, state or local law or regulation governing the employment relationship.  You understand that this Agreement includes a release of all known and unknown claims through the Effective Date.

b.     Limitation of Release :  Nothing in this Agreement will prohibit you from filing a charge of discrimination with the National Labor Relations Board, the Equal Employment Opportunity Commission (“EEOC”) or an equivalent state civil rights agency, but you agree and understand that you are expressly waiving your right to monetary compensation or damages thereby if any such agency elects to pursue a claim on your behalf.  Further, nothing in this Agreement shall be construed to waive any right that is not subject to waiver by private agreement under federal, state or local employment or other laws.

c.     Covenant Not To Sue .  To the extent that any Claims covered by the scope of the release herein are not subject to waiver by this Agreement under applicable law (including, without limitation, any Claims arising under or related to FMLA, FLSA, and any other local, state or federal statute governing employment and/or the payment of wages and benefits), you hereby covenant and agree not to sue or otherwise seek any remedy or other form of relief against any of the Releasees relating to such Claims.

7.     Confidential Information .  You confirm and agree that (a) you have not used or disclosed any Confidential Information other than as necessary in the ordinary course of performing your duties as a ServiceMaster employee for the benefit of ServiceMaster, and (b) you will keep in confidence and trust all Confidential Information known to you and will not use or disclose such Confidential Information without the prior written consent of ServiceMaster.  As used in this Agreement, “Confidential Information” means ServiceMaster’s trade secrets, proprietary information and/or other non ‑public information relating to ServiceMaster’s business operations as well as private, proprietary and/or non-public information obtained by ServiceMaster from customers, suppliers, contractors, employees or other third parties.  Nothing in this Agreement shall preclude you from reporting suspected unlawful activity to any government agency or providing truthful testimony or information in response to a valid subpoena, court order or request of any government agency.

8.     Non ‑Compete/Non ‑Solicitation/Non ‑Interference .  While you remain employed by ServiceMaster and for a period of 12 months following your Separation Date, you shall not, directly or indirectly (whether as owner, stockholder, director, officer, employee, principal, agent, consultant, independent contractor, partner or otherwise), in North America or any other geographic area in which ServiceMaster or any subsidiary of ServiceMaster is then conducting business:

a.    own, manage, operate, control, participate in, perform services for, or otherwise carry on, a business similar to or competitive with the business conducted by

 

 

 

 

3

 

 


 

 

ServiceMaster, provided that the foregoing shall not prohibit your passive ownership of less than 1% of any publicly-held company;

b.    solicit the business of any customer of ServiceMaster in competition with ServiceMaster;

c.    induce or attempt to induce any employee of ServiceMaster to terminate his or her employment with ServiceMaster and/or to become employed by any other business or other entity; or

d.    interfere with ServiceMaster’s relations with any of its customers, franchisees, subcontractors, consultants, suppliers or business partners.

This Agreement is in addition to and does not supersede any other agreements prohibiting competition with ServiceMaster.  Failure to abide by this Agreement or other such agreements with the Company will give the Company (in addition to any other remedies which may be available to the Company) the right, exercised in its sole and absolute discretion, to (a) suspend or cancel the payments contemplated in this Agreement and (b) obtain a refund for any such payments already made (collectively, “Company Rights”).  You understand and recognize that, as a result of your executive role with ServiceMaster, you had contact with, and developed and furthered relationships with, customers and/or prospective customers and/or had access to secret, proprietary and confidential information regarding ServiceMaster and its businesses, including Confidential Information (as defined above), and therefore understand and agree that (a) both the nature of this covenant and the scope of this covenant, as well as the covenants in Paragraphs 6 and 7 of this Agreement, are reasonable and necessary for the protection of ServiceMaster, including its secret, proprietary and confidential information, goodwill and customer relationships and (b) that ServiceMaster will be irreparably harmed by any breach of Paragraphs 6 and 7, entitling it to seek injunctive and other equitable relief.

9.     Code of Ethics and Business Conduct .  In the course of your employment, you were provided a copy of the Company’s Code of Ethics and Business Conduct (the “Code”).  The discovery of any failure by you to abide by the Code, whenever discovered, shall entitle the Company to exercise any and all of its Company Rights, including the suspension and recoupment of any payments paid or due under this Agreement and any other agreements between the parties.  Further, you acknowledge that you are not aware of any material breach of law or regulation by the Company or its subsidiaries that has not been reported to the Audit Committee, Chief Executive Officer or Chief Ethics Officer of the Company

10.     Return of ServiceMaster Property .  You agree to return to ServiceMaster all ServiceMaster property, equipment and materials, including, but not limited to, any company vehicle, any laptop computer and peripherals; any cell phone or other portable computing device; any telephone calling cards; keys; ServiceMaster identification card; any credit or fuel cards; and all tangible written or graphic materials (and all copies) relating in any way to ServiceMaster or its business, including, without limitations, documents, manuals, customer lists and reports, as well as all data contained on computer files, “thumb” drives, “cloud” services, or other data storage device, or home or personal computers.

11.     Non ‑Disparagement .  You agree that you will refrain from publicly criticizing ServiceMaster’s products and services and from otherwise making any false and malicious statements, oral or written, concerning ServiceMaster, its directors, officers, executives, subsidiaries, parent entities, and/or employees.  You agree to direct any prospective employers

 

 

 

 

4

 

 


 

 

seeking to verify employment data to The Work Number (1 ‑800 ‑996 ‑7566 or www.theworknumber.com), an automated service operated by Equifax.  Nothing in this provision, however, shall be construed to prevent you from providing truthful testimony or information in response to any valid subpoena, court order, or request of any government agency or private litigant.

12.     Severability .  You and ServiceMaster agree that to the extent that any portion of this Agreement may be held to be invalid or legally unenforceable, the remaining portions will not be affected and will be given full force and effect.

13.     Dispute Resolution .  Any dispute or controversy between you and ServiceMaster, whether arising out of or relating to this Agreement, the breach of this Agreement, or otherwise, shall be subject to The ServiceMaster We Listen Dispute Resolution Plan in effect on your Separation Date, which provides the mandatory and exclusive remedy and procedure for disputes between you and ServiceMaster.  Notwithstanding the foregoing, you agree that ServiceMaster may seek a temporary restraining order and/or preliminary injunction in any court of competent jurisdiction, without the posting of a bond, in order to preserve the status quo or to enforce the covenants in this Agreement.  You agree that venue shall be proper in Shelby County, Tennessee.

14.     Notices .  All notices required hereunder will be in writing and will be deemed given upon receipt if delivered personally (receipt of which is confirmed) or by courier service promising overnight delivery (with delivery confirmed the next day) or three business days after deposit in the U.S. Mail, certified with return receipt requested.  All notices will be addressed as follows:



 

If to you:
 
James Lucke
XXXX
XXXX

If to ServiceMaster:
 
The ServiceMaster Company, LLC
150 Peabody Place
Mail Stop L/E-0085
Memphis, TN 38103-3270
Attn:  VP & Associate General Counsel, Labor and Employment



Or to such other address as either party will have furnished to the other in writing.

15.     Governing Law and Venue .  The interpretation and enforcement of this Agreement shall be governed by the laws of the State of Tennessee without regard to the principle of conflict of laws that would require application of another state’s laws.  Subject to the arbitration provisions herein, any judicial proceeding arising from or relating to this Agreement shall be brought in the federal or state courts located in Shelby County, Tennessee, which shall be the exclusive forum for resolving such disputes.  Both parties irrevocably consent to the personal jurisdiction of such courts for the purposes of such proceeding. The parties shall stipulate in any legal proceeding that this Agreement is considered for all purposes to have been executed and delivered in the State of Tennessee.

16.     Taxes .  Unless otherwise specified, all payments contemplated by this Agreement shall be subject to applicable payroll taxes and other required withholdings.  All severance payments are intended to qualify as short-term deferred compensation within the meaning of Section 409A of the Internal Revenue Code.  Consequently, all severance payments that become due under this Agreement shall be paid no later than March 15 of the calendar year that immediately follows the calendar year in which the applicable vesting date occurs.

 

 

 

 

5

 

 


 

 

You understand that the Company has not provided any advice regarding the tax liability resulting from this Agreement and you shall not rely upon any representations or policies of the Company related to taxation. You are advised to seek the advice of your own personal tax advisor or counsel as to the tax treatment of any payments contemplated by this Agreement.  ServiceMaster specifically disclaims that it has responsibility for the proper calculation or payment of any taxes which may be due other than for standard statutory withholding.

17.     Entire Agreement .  You and ServiceMaster agree that this Agreement constitutes the complete understanding between you and ServiceMaster regarding the matters herein and that no other promises or agreements, express or implied, will be binding between you and ServiceMaster unless signed in writing by you and ServiceMaster.  This Agreement fully supersedes and replaces any and all prior agreements or understandings, if any, between you and ServiceMaster on any matter that is addressed in this Agreement with the exception of confidentiality/non ‑solicitation/non ‑compete issues except as stated herein.

18.     Older Workers Benefit Protection Act Notice .  Pursuant to the Older Workers Benefit Protection Act, you are advised as follows:

a.    This Agreement includes a waiver of claims of age discrimination under the federal Age Discrimination in Employment Act;

b.    You have been advised and are again hereby advised to consult an attorney of your choosing before signing this Agreement;

c.    You have (i) 21 days from your receipt of this Agreement; or (ii) seven days from your Separation Date, whichever period is longer, to consider the Agreement (the “Review Period”);

d.    You have seven days after you sign this Agreement to revoke the Agreement.  If you want to revoke this Agreement, you must deliver a written revocation to The ServiceMaster Company, LLC; 150 Peabody Place; Mail Stop L/E-0085; Memphis, TN 38103-3270; Attn:  Vice President and Associate General Counsel, Labor & Employment;

e.    If your executed Agreement is not received by the Company within seven days from the end of the Review Period, the Agreement and any promises offered on behalf of Company contained therein will be null and void.

19.     Effective Date :  This Agreement becomes effective on the 8th day after you sign, provided you do not revoke the Agreement as provided above (such date, the “Effective Date”).

YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT CAREFULLY, UNDERSTAND ALL OF ITS TERMS AND AGREE TO THOSE TERMS KNOWINGLY, FREELY, VOLUNTARILY, AND WITHOUT DURESS.  YOU HAVE CONSULTED WITH COUNSEL OF YOUR OWN CHOOSING (OR HAVE HAD AN OPPORTUNITY TO DO SO) REGARDING THE TERMS AND LEGAL EFFECT OF THIS AGREEMENT.

 

 

 

 

6

 

 


 

 







 

 

/s/ James Lucke

 

/s/ Susan Hunsberger

James Lucke

 

Susan Hunsberger

 

 

 



 

Senior Vice President, Human Resources



 

The ServiceMaster Company, LLC

 

 

 

Date: 4/10/18

 

Date: 4/17/18







 

 

 

 

7

 

 


Exhibit 10.3

 

ServiceMaster Global Holdings, Inc.



Schedule of Signatories* to a Director Indemnification Agreement

 

Mark E. Tomkins

Peter L. Cella

William C. Cobb (effective April 9, 2018)

John B. Corness

Laurie Ann Goldman

Naren K. Gursahaney

Richard P. Fox

Stephen J. Sedita

Nikhil M. Varty



*  Jerri L. DeVard, Robert J. Gillette, Thomas C. Tiller, Jr.,  John Krenicki, Jr., David H. Wasserman, Darren M. Friedman, Sarah Kim and Curtis D. Hecht each previously signed a Director Indemnification Agreement, but they are no longer serving on our Board of Directors.



The form of Director Indemnification Agreement was filed with the SEC on June 19, 2014 as Exhibit 10.71 to the Registration Statement on Form S-1 of ServiceMaster Global Holdings, Inc.


 

Exhibit 10.4

 

Director Deferred Share Equivalent Agreement

This Director Deferred Share Equivalent Agreement (the “Agreement”), dated as of ______, 20__ (the “Grant Date”), between ServiceMaster Global Holdings, Inc., a Delaware corporation, and ____________ (the “Director”), is being entered into pursuant to the Amended and Restated ServiceMaster Global Holdings, Inc. 2014 Omnibus Incentive Plan (as amended from time to time, the “Plan”). Capitalized terms not otherwise defined in this Agreement have the meanings given to them in the Plan.

The Company and the Director hereby agree as follows:

Section 1.     Grant of Deferred Share Equivalents .

(a)     Confirmation of Grant .  Subject to all of the terms of this Agreement, the Company hereby evidences and confirms, effective as of the Grant Date, its grant to the Director of the aggregate number of deferred share equivalent set forth on the signature page hereof (the “DSEs”),   each of which represents the right to receive a share of Common Stock (or a cash payment with respect thereto) subject to the terms of this Agreement.  The Company will establish a separate notional account for the Director and will record in such account the number of DSEs awarded to the Director pursuant to this Agreement. This Agreement is entered into pursuant to, and the terms of the DSEs are subject to, the terms of the Plan.  If there is any conflict between this Agreement and the terms of the Plan, the terms of the Plan shall govern.

Section 2.     Vesting and Settlement; Adjustment of Award .

(a)     The DSEs are fully vested as of the date hereof.  

(b)    Settlement.  Upon the earliest to occur of (i) a Change in Control within the meaning of Section 409A of the Code or (ii) the date specified by the Director (the “Settlement Date”), the Director shall receive one share of Common Stock in respect of each DSEs then credited to the Director’s account. 

(c)    Dividend Equivalents.  If the Company pays any cash dividend or similar cash distribution on the Common Stock, the Company shall credit to the Director’s account with additional DSEs in an amount equal to (A) the product of (x) the number of the Director’s DSEs as of the record date for such distribution times (y) the per share amount of such dividend or similar cash distribution on Common Stock, divided by (B) the Fair Market Value on the date such additional DSEs are so credited, rounded down to the nearest whole number of shares.  If the Company makes any


 

dividend or other distribution on the Common Stock in the form of Common Stock or other securities, the Company will credit the Director’s account with that number of additional shares of Common Stock or other securities that would have been distributed with respect to that number of shares of Common Stock underlying the Director’s DSEs as of the record date thereof.  Any cash amounts or shares of Common Stock or other securities credited to the Director’s account shall be paid to the Director on the Settlement Date.

(d)    Adjustment in the Event of Spin-Off.  Notwithstanding anything set forth in this Agreement to the contrary,  upon the occurrence of the completion of the spin-off of AHS Holding Company, Inc. (“AHS”) by the Company (the “Spin-Off”), the DSEs shall be adjusted in accordance with Section 4.3 of the Plan such that the Director shall be entitled to an adjusted Award which relates solely to: (i) if, on and immediately after the Spin-Off, the Director remains a member of the Board, the securities of the Company; or (ii) if, immediately following the Spin-Off, the Director serves as a member of the board of directors of AHS, the securities of AHS.

Section 3.     Restriction on Transfer of Shares .

(a)    Prior to the settlement thereof, the DSEs are not assignable or transferable, in whole or in part, and they may not, directly or indirectly, be offered, transferred, sold, pledged, assigned, alienated, hypothecated or otherwise disposed of or encumbered (including, but not limited to, by gift, operation of law or otherwise).  Any purported transfer in violation of this Section 3 shall be void ab   initio

Section 4.     Miscellaneous .

(a)     Authorization to Share Personal Data .  The Director authorizes any Affiliate of the Company that has or lawfully obtains personal data relating to the Director to divulge or transfer such personal data to the Company or to a third party, in each case in any jurisdiction, if and to the extent appropriate in connection with this Agreement or the administration of the Plan.

(b)     Notices .  All notices and other communications required or permitted to be given under this Agreement shall be in writing and shall be deemed to have been given if delivered personally or sent by certified or express mail, return receipt requested, postage prepaid, or by any recognized international equivalent of such delivery, to the Company or the Director, as the case may be, at the following addresses or to such other address as the Company or the Director, as the case may be, shall specify by notice to the other:

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(i)     If to the Company, to it at:

ServiceMaster Global Holdings, Inc.
150 Peabody Place
Memphis, Tennessee  38103



Attention : General Counsel

Fax: (901) 597-8025



(ii)     If to the Director, to the Director at his or her most recent address as shown on the books and records of the Company;

(c)     Binding Effect; Benefits .  This Agreement shall be binding upon and inure to the benefit of the parties to this Agreement and their respective successors and assigns.  Nothing in this Agreement, express or implied, is intended or shall be construed to give any person other than the parties to this Agreement or their respective successors or assigns any legal or equitable right, remedy or claim under or in respect of any agreement or any provision contained herein.

(d)     Waiver; Amendment .

(i)     Waiver .  Any party hereto may by written notice to the other parties ( A ) extend the time for the performance of any of the obligations or other actions of the other parties under this Agreement, ( B ) waive compliance with any of the conditions or covenants of the other parties contained in this Agreement, and ( C ) waive or modify performance of any of the obligations of the other parties under this Agreement.  Except as provided in the preceding sentence, no action taken pursuant to this Agreement, including, but not limited to, any investigation by or on behalf of any party, shall be deemed to constitute a waiver by the party taking such action of compliance with any representations, warranties, covenants or agreements contained herein.  The waiver by any party hereto of a breach of any provision of this Agreement shall not operate or be construed as a waiver of any preceding or succeeding breach and no failure by a party to exercise any right or privilege hereunder shall be deemed a waiver of such party’s rights or privileges hereunder or shall be deemed a waiver of such party’s rights to exercise the same at any subsequent time or times hereunder.

(ii)     Amendment .  This Agreement may be amended, modified or supplemented only by a written instrument executed by the Director and the Company. 

3


 

(e)     Assignability .  Neither this Agreement nor any right, remedy, obligation or liability arising hereunder or by reason hereof shall be assignable by the Company or the Director without the prior written consent of the other.

(f)     Applicable Law .  This Agreement shall be governed by and construed in accordance with the law of the State of Delaware regardless of the application of rules of conflict of law that would apply the l aws of any other jurisdiction.

(g)     Waiver of Jury Trial .  Each party hereby waives, to the fullest extent permitted by applicable law, any right it may have to a trial by jury in respect of any suit, action or proceeding arising out of this Agreement or any transaction contemplated hereby.  Each party ( i ) certifies that no representative, agent or attorney of any other party has represented, expressly or otherwise, that such other party would not, in the event of litigation, seek to enforce the foregoing waiver and ( ii ) acknowledges that it and the other parties have been induced to enter into the Agreement by, among other things, the mutual waivers and certifications in this Section 5(g).

(h)     Section and Other Headings, etc .  The section and other headings contained in this Agreement are for reference purposes only and shall not affect the meaning or interpretation of this Agreement.

(i)     Counterparts .  This Agreement may be executed in any number of counterparts, each of which shall be deemed to be an original and all of which together shall constitute one and the same instrument.  Delivery of an executed counterpart of a signature page to this Agreement by electronic transmission (including, without limitation, email or facsimile) shall be as effective as delivery of a manually executed counterpart of this Agreement. 



[signature page follows]

4


 

IN WITNESS WHEREOF, the Company and the Director have executed this Agreement as of the date first above written.





 

 

 



SERVICEMASTER GLOBAL HOLDINGS, INC.

 

 

 

 



By:

 

 



 

Name:

 



 

Title:

 

 

 

 

 

 

 

 

 



DIRECTOR:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Address of the Director:

 

 

 

 







 

 

Total Number of DSEs Granted Pursuant Hereto:

 

 



5


Exhibit 31.1



CERTIFICATIONS



I, Nikhil M. Varty , certify that:



1. I have reviewed this Quarterly Report on Form 10-Q of ServiceMaster Global Holdings,   Inc.;



2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;



3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;



4. The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:



(a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;



(b) Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;



(c) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and



(d) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and



5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):



(a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and



(b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.





 

Date: May 2, 2018

 



 



 



/s/ Nikhil M. Varty



Nikhil M. Varty



Chief Executive Officer




Exhibit 31.2



CERTIFICATIONS



I, Anthony D. DiLucente , certify that:



1. I have reviewed this Quarterly Report on Form 10-Q of ServiceMaster Global Holdings,   Inc.;



2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;



3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;



4. The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:



(a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;



(b) Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;



(c) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and



(d) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and



5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):



(a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and



(b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.





 

Date: May 2, 2018

 



 



 



/s/ Anthony D. DiLucente



Anthony D. DiLucente



Senior Vice President and Chief Financial Officer




Exhibit 32.1



Certification of Chief Executive Officer



Pursuant to Section 1350 of Chapter 63 of Title 18 of The United States Code



I, Nikhil M. Varty , the Chief Executive Officer of ServiceMaster Global Holdings,   Inc., certify that (i) the Quarterly Report on Form 10-Q for the quarter ended March 31, 2018 , fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934 and (ii) the information contained in such Quarterly Report on Form 10-Q fairly presents, in all material respects, the financial condition and results of operations of ServiceMaster Global Holdings,   Inc.





cto

 



  /s/ Nikhil M. Varty



Nikhil M. Varty



May 2, 2018




Exhibit 32.2



Certification of Chief Financial Officer



Pursuant to Section 1350 of Chapter 63 of Title 18 of The United States Code



I, Anthony D. DiLucente , the Senior Vice President and Chief Financial Officer of ServiceMaster Global Holdings,   Inc., certify that (i) the Quarterly Report on Form 10-Q for the quarter ended March 31, 2018 , fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934 and (ii) the information contained in such Quarterly Report on Form 10-Q fairly presents, in all material respects, the financial condition and results of operations of ServiceMaster Global Holdings,   Inc.





z

 



/s/ Anthony D. DiLucente



Anthony D. DiLucente



May 2, 2018