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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549

___________________________________
FORM 10-Q
___________________________________
(Mark One)
QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the quarterly period ended September 30, 2023
OR
TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the transition period from ________ to ________

Commission File Number: 001-38924

UpHealth, Inc.
(Exact Name of Registrant as Specified in its Charter)

Delaware
83-3838045
(State or other jurisdiction of
incorporation or organization)
(I.R.S. Employer Identification No.)
14000 S. Military Trail,
Suite 20333484
Delray Beach,Florida
(Address of principal executive offices)
(Zip Code)
(888) 424-3646
(Registrant’s telephone number, including area code)
(Former name, former address and former fiscal year, if changed since last report): N/A

Securities registered pursuant to Section 12(b) of the Act:
Title of each classTrading Symbol(s)Name of each exchange on which registered
Common Stock, par value $0.0001 per share
UPH
New York Stock Exchange
Redeemable Warrants, exercisable for one share of Common Stock at an exercise price of $115.00 per share
UPH.WS
New York Stock Exchange
Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes ☒ No ☐
Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes ☒ No ☐

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.
Large accelerated filerAccelerated filer
Non-accelerated filerSmaller reporting company
Emerging growth company
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes ☐ No ☒




As of November 17, 2023, the registrant had 17,775,498 shares of common stock, $0.0001 par value per share, outstanding.
2


TABLE OF CONTENTS
 
Page
 
 




Part 1 - Financial Information

Item 1. Financial Statements
4


UPHEALTH, INC.
CONDENSED CONSOLIDATED BALANCE SHEETS
(In thousands, unaudited)
 
September 30, 2023December 31, 2022
ASSETS
Current Assets:
Cash and cash equivalents$3,342 $15,557 
Accounts receivable, net16,527 21,851 
Inventories— 161 
Due from related parties— 14 
Prepaid expenses and other current assets2,140 2,991 
Assets held for sale, current— 2,748 
Total current assets22,009 43,322 
Property and equipment, net10,228 14,069 
Operating lease right-of-use assets1,653 7,213 
Intangible assets, net23,683 31,362 
Goodwill80,310 159,675 
Equity investments96,768 21,200 
Other assets493 438 
Assets held for sale, noncurrent— 62,525 
Total assets$235,144 $339,804 
LIABILITIES AND STOCKHOLDERS’ EQUITY
Current Liabilities:
Accounts payable$5,187 $17,983 
Accrued expenses11,032 39,151 
Deferred revenue52 2,738 
Due to related parties2,544 229 
Debt, current143,889 — 
Lease liabilities, current3,664 5,475 
Other liabilities, current— 74 
Liabilities held for sale, current— 3,319 
Total current liabilities166,368 68,969 
Related-party debt, noncurrent— 281 
Debt, noncurrent— 145,962 
Deferred tax liabilities1,202 1,200 
Lease liabilities, noncurrent3,297 8,741 
Other liabilities, noncurrent147 727 
Liabilities held for sale, noncurrent— 7,787 
Total liabilities171,014 233,667 
Commitments and Contingencies (Note 16)
Stockholders’ Equity:
Common stock
Additional paid-in capital695,152 688,355 
Treasury stock, at cost(17,000)(17,000)
Accumulated deficit(614,024)(566,209)
Total UpHealth, Inc., stockholders’ equity64,130 105,148 
Noncontrolling interests— 989 
Total stockholders’ equity64,130 106,137 
Total liabilities and stockholders’ equity$235,144 $339,804 
The accompanying notes are an integral part of these condensed consolidated financial statements.
5


UPHEALTH, INC.
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
(In thousands, except per share amounts, unaudited)
 Three Months Ended September 30,Nine Months Ended September 30,
 2023202220232022
Revenues:
Services$30,825 $27,600 $92,853 $81,382 
Licenses and subscriptions1,760 2,019 6,548 10,612 
Products96 9,047 13,248 26,312 
Total revenues32,681 38,666 112,649 118,306 
Costs of revenues:
Services14,493 14,913 43,191 46,903 
License and subscriptions425 463 1,147 913 
Products140 6,264 8,036 18,550 
Total costs of revenues15,058 21,640 52,374 66,366 
Gross profit17,623 17,026 60,275 51,940 
Operating expenses:
Sales and marketing2,745 4,648 9,785 11,621 
Research and development1,978 2,175 4,111 5,944 
General and administrative8,817 12,628 32,591 36,975 
Depreciation and amortization1,828 3,336 5,175 13,272 
Stock-based compensation598 2,126 2,645 4,588 
Impairment of goodwill, intangible assets, and other long-lived assets41,217 106,096 49,958 112,345 
Acquisition, integration, and transformation costs33,229 6,049 40,319 15,182 
Total operating expenses90,412 137,058 144,584 199,927 
Loss from operations(72,789)(120,032)(84,309)(147,987)
Other income (expense):
Interest expense(6,709)(6,708)(20,703)(20,306)
Gain (loss) on deconsolidation of subsidiary59,065 (37,708)59,065 (37,708)
Gain (loss) on fair value of derivative liability— 223 (3)6,893 
Loss on extinguishment of debt— (14,610)— (14,610)
Other income, net, including interest income295 32 425 220 
Total other income (expense)52,651 (58,771)38,784 (65,511)
Loss before income tax benefit (expense)(20,138)(178,803)(45,525)(213,498)
Income tax benefit (expense)— 13,219 (867)17,744 
Net loss(20,138)(165,584)(46,392)(195,754)
Less: net income (loss) attributable to noncontrolling interests467 178 1,423 (109)
Net loss attributable to UpHealth, Inc.$(20,605)$(165,762)$(47,815)$(195,645)
Net loss per share attributable to UpHealth, Inc.:
Basic and diluted$(1.12)$(11.17)$(2.74)$(13.41)
Weighted average shares outstanding:(1)
Basic and diluted18,428 14,842 17,459 14,588 
(1)Amounts as of September 30, 2022 and before that date differ from those published in our prior condensed consolidated financial statements as they were retrospectively adjusted as a result of the Reverse Stock Split (as described below in Note 1. Organization and Business). Specifically, the number of common shares outstanding during periods before the Reverse Stock Split are divided by the exchange ratio of 10:1, such that each ten shares of common stock were combined and reconstituted into one share of common stock effective December 8, 2022.
The accompanying notes are an integral part of these condensed consolidated financial statements.
6


UPHEALTH, INC.
CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE LOSS
(In thousands, unaudited)
 
 Three Months Ended September 30,Nine Months Ended September 30,
 2023202220232022
Net loss$(20,138)$(165,584)$(46,392)$(195,754)
Foreign currency translation adjustments, net of tax— — — (3,857)
Comprehensive loss(20,138)(165,584)(46,392)(199,611)
Comprehensive income (loss) attributable to noncontrolling interests467 178 1,423 (109)
Comprehensive loss attributable to UpHealth, Inc.$(20,605)$(165,762)$(47,815)$(199,502)
The accompanying notes are an integral part of these condensed consolidated financial statements.

7


UPHEALTH, INC.
CONDENSED CONSOLIDATED STATEMENTS OF STOCKHOLDERS’ EQUITY
(In thousands, unaudited)
Common StockTreasury Stock
SharesAmountAdditional
Paid-In
Capital
SharesAmountAccumulated
Deficit
Total UpHealth, Inc.
Stockholders’
Equity
Noncontrolling
Interests
Total
Stockholders’
Equity
Balance as of January 1, 202315,054 $$688,355 170 $(17,000)$(566,209)$105,148 $989 $106,137 
Equity award activity, net of shares withheld for taxes80 — (3)— — — (3)— (3)
Issuance of common stock in connection with 2023 private placement, net of issuance costs of $348
1,650 — 4,155 — — — 4,155 — 4,155 
Stock-based compensation— — 989 — — — 989 — 989 
Distribution to noncontrolling interests— — — — — — — (44)(44)
Net loss— — — — — (8,083)(8,083)448 (7,635)
Balance as of March 31, 202316,784 693,496 170 (17,000)(574,292)102,206 1,393 103,599 
Equity award activity, net of shares withheld for taxes277 — — — — — — — — 
Exercise of pre-funded warrants100 — — — — — — — — 
Stock-based compensation— — 1,058 — — — 1,058 — 1,058 
Distribution to noncontrolling interests— — — — — — — (623)(623)
Net loss— — — — — (19,127)(19,127)508 (18,619)
Balance at June 30, 202317,161 694,554 170 (17,000)(593,419)84,137 1,278 85,415 
Equity award activity, net of shares withheld for taxes45 — — — — — — — — 
Exercise of pre-funded warrants549 — — — — — — — — 
Stock-based compensation— — 598 — — — 598 — 598 
Distribution to noncontrolling interests— — — — — — — (288)(288)
Deconsolidation of subsidiary— — — — — — (1,457)(1,457)
Net loss— — — — — (20,605)(20,605)467 (20,138)
Balance at September 30, 202317,755 $$695,152 170 $(17,000)$(614,024)$64,130 $— $64,130 










8


UPHEALTH, INC.
CONDENSED CONSOLIDATED STATEMENTS OF STOCKHOLDERS’ EQUITY
(In thousands, unaudited)
Common StockTreasury Stock
SharesAmountAdditional
Paid-In
Capital
SharesAmountAccumulated
Deficit
Accumulated Other
Comprehensive
Loss
Total UpHealth, Inc.
Stockholders’
Equity
Noncontrolling
Interests
Total
Stockholders’
Equity
Balance as of January 1, 2022(1)
14,428 $$665,474 — $— $(343,209)$(3,802)$318,464 $15,379 $333,843 
Equity award activity, net of shares withheld for taxes(1)
37 — (67)— — — — (67)— (67)
Stock-based compensation— — 1,374 — — — — 1,374 — 1,374 
Net loss— — — — — (17,445)— (17,445)(260)(17,705)
Foreign currency translation adjustments— — — — — — (1,377)(1,377)— (1,377)
Balance as of March 31, 2022(1)
14,465 666,781 — — (360,654)(5,179)300,949 15,119 316,068 
Equity award activity, net of shares withheld for taxes(1)
390 (1,160)— — — — (1,159)— (1,159)
Stock-based compensation— — 1,088 — — — — 1,088 — 1,088 
Common stock repurchased in connection with forward share purchase agreement(1)
(170)— 17,000 170 (17,000)— — — — — 
Purchase of noncontrolling interest— — — — — — — — (139)(139)
Distribution to noncontrolling interests— — — — — — — — (30)(30)
Net loss— — — — — (12,438)— (12,438)(27)(12,465)
Foreign currency translation adjustments— — — — — — (2,480)(2,480)— (2,480)
Balance at June 30, 2022(1)
14,685 683,709 170 (17,000)(373,092)(7,659)285,960 14,923 300,883 
Equity award activity, net of shares withheld for taxes(1)
206 — (30)— — — — (30)— (30)
Issuance of common stock in connection with 2025 Notes(1)
115 — 713 — — — — 713 — 713 
Stock-based compensation— — 2,126 — — — — 2,126 — 2,126 
Deconsolidation of subsidiary— — — — — — 7,659 7,659 (14,285)(6,626)
Net loss— — — — — (165,762)— (165,762)178 (165,584)
Balance at September 30, 2022(1)
15,006 $$686,518 170 $(17,000)$(538,854)$— $130,666 $816 $131,482 
(1)Amounts as of September 30, 2022 and before that date differ from those published in our prior condensed consolidated financial statements as they were retrospectively adjusted as a result of the Reverse Stock Split (as described below in Note 1. Organization and Business). Specifically, the number of common shares outstanding during periods before the Reverse Stock Split are divided by the exchange ratio of 10:1, such that each ten shares of common stock were combined and reconstituted into one share of common stock effective December 8, 2022.
The accompanying notes are an integral part of these condensed consolidated financial statements.
9


UPHEALTH, INC.
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
(In thousands, unaudited)
 Nine Months Ended September 30,
 20232022
Operating activities:
Net loss$(46,392)$(195,754)
Adjustments to reconcile net loss to net cash used in operating activities:
Depreciation and amortization8,624 17,274 
Amortization of debt issuance costs and discount on convertible debt8,200 10,130 
Stock-based compensation 2,645 4,588 
Impairment of property and equipment, goodwill, intangible assets, and other long-lived assets49,958 112,270 
Provision for credit losses(99)— 
Loss on extinguishment of debt— 14,610 
(Gain) loss on deconsolidation of subsidiary(59,065)37,708 
Loss (gain) on fair value of warrant liabilities(190)
Loss (gain) on fair value of derivative liability(6,893)
Deferred income taxes— (17,485)
Amortization of operating lease right-of-use assets1,932 — 
Changes in operating assets and liabilities:
Accounts receivable880 (5,200)
Inventories144 (126)
Prepaid expenses and other current assets(1,961)(592)
Accounts payable and accrued expenses18,583 10,475 
Operating lease liabilities(1,612)— 
Income taxes payable(393)(758)
Deferred revenue961 2,382 
Due from related parties(209)(39)
Other liabilities(658)49 
Net cash used in operating activities(18,451)(17,551)
Investing activities:
Purchases of property and equipment(3,307)(5,238)
Due to related parties— (14)
Deconsolidation of cash (Note 1)(35,606)(8,743)
Proceeds from sale of business, net of expenses54,835 — 
Net cash provided by (used in) investing activities15,922 (13,995)
Financing activities:
Proceeds from equity issuance4,155 — 
Repayments of debt(10,273)(48,234)
Proceeds of debt— 67,500 
Payment of debt issuance costs — (1,475)
Repayment of forward share purchase— (18,521)
Repayments of seller notes— (18,680)
Payments of finance and capital lease obligations(2,510)(2,544)
Payments for taxes related to net settlement of equity awards(3)(95)
Payments of amounts due to members(100)— 
Distribution to noncontrolling interest(955)(139)
Net cash used in financing activities(9,686)(22,188)
Effect of exchange rate changes on cash and cash equivalents— (459)
Net decrease in cash and cash equivalents(12,215)(54,193)
Cash and cash equivalents, beginning of period15,557 76,801 
Cash and cash equivalents, end of period$3,342 $22,608 
10


Supplemental cash flow information:
Cash paid for interest$10,652 $5,269 
Cash paid for income taxes$457 $521 
Non-cash investing and financing activity:
Property and equipment reclassified from other assets$— $3,751 
Property and equipment acquired through capital lease and vendor financing arrangements$1,075 $3,005 
Issuance of common stock for debt issuance costs$— $713 
The accompanying notes are an integral part of these financial statements.
11


UPHEALTH, INC.
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(in dollars, unaudited) 
1.Organization and Business
UpHealth, Inc. (“UpHealth,” “we,” “us,” “our,” “UpHealth,” or the “Company”) is the parent company of both UpHealth Holdings, Inc. (“UpHealth Holdings”) and Cloudbreak Health, LLC (“Cloudbreak”).
GigCapital2, Inc. (“GigCapital2”), the Company’s predecessor, was incorporated in Delaware on March 6, 2019. GigCapital2 was formed for the purpose of effecting a merger, capital stock exchange, asset acquisition, stock purchase, reorganization or similar business combination with one or more businesses. The Company’s business combinations (the “Business Combinations”) were consummated on June 9, 2021, and in connection with the Business Combinations, GigCapital2 changed its corporate name to UpHealth, Inc.
Going Concern
Since 2021, UpHealth Holdings has been a party to a legal action in the state court in New York entitled Needham & Company LLC (“Needham”) v. UpHealth Holdings, Inc. and UpHealth Services, Inc. (the “Needham Action”), which arose out of UpHealth Services, Inc.’s engagement of Needham to provide placement and other financial advisory services. On September 14, 2023, the court in New York issued a Decision and Order granting summary judgment in favor of Needham and denying UpHealth Holdings’ and UpHealth Services, Inc.’s motion for summary judgment. The court in New York entered that Decision and Order on its docket on September 15, 2023. The Decision and Order concluded that Needham is entitled to fees in the amount of $31.3 million, plus interest. On September 18, 2023, the court in New York signed a judgment against UpHealth Holdings and UpHealth Services, Inc. in the amount of $31.3 million, plus prejudgment interest of $6.5 million, for a total judgment of $37.8 million, plus post-judgment interest of 9% per year.

Following the Decision and Order in the Needham Action, on September 19, 2023, UpHealth Holdings filed a voluntary petition for relief under Chapter 11 of the U.S. Bankruptcy Code in the United States Bankruptcy Court for the District of Delaware (the “Bankruptcy Court”). In addition, on October 20, 2023, two of UpHealth Holdings’ wholly-owned subsidiaries, Thrasys, Inc. (“Thrasys”) and Behavioral Health Services, LLC (“BHS”), and each of the subsidiaries of Thrasys and BHS (such subsidiaries, collectively with UpHealth Holdings, Thrasys and BHS, being referred to individually herein and collectively as the “Debtors”), filed voluntary petitions for relief under Chapter 11 of the U.S. Bankruptcy Code in the Bankruptcy Court. The Chapter 11 cases of the Debtors are being jointly administered under the caption In re UpHealth Holdings, Inc., Case No. 23-11476 (U.S. Bankr. D. Del.), for procedural purposes only. Following the commencement of their Chapter 11 cases, the Debtors have filed a number of ordinary “first-” and “second-day” motions to continue ordinary course operations and allow for a smooth transition into Chapter 11. On October 24, November 1 and November 17, 2023, the U.S. Bankruptcy Court approved all of the “first-” and “second-day” motions, including but not limited to confirming the worldwide automatic injunction of all litigation and creditor action against the Debtors, allowing the use of cash and the continued use of the Debtors’ cash management system, allowing payment to employees and independent contractors and setting a deadline for creditors to file proofs of claim. Accordingly, the Debtors continue to operate their business as “debtors-in-possession” under the jurisdiction of the Bankruptcy Court and in accordance with the applicable provisions of the U.S. Bankruptcy Code and orders of the Bankruptcy Court.

Thrasys has also filed motions to effectuate a transition of the Integrated Care Management segment to its customers, as described in Note 17. Subsequent Events. In addition, a motion to pay retention bonuses to Thrasys employees involved in the transition of the Integrated Care Management segment through year end was approved by the U.S. Bankruptcy Court on November 17, 2023.

Notwithstanding the filing of the voluntary petition for relief under Chapter 11 of the U.S. Bankruptcy Code in the Bankruptcy Court, and the automatic stay pursuant to section 362(a) of the U.S. Bankruptcy Code, the Clerk of Court of the court in New York entered the judgment on the court’s docket on September 27, 2023. On November 13, 2023, UpHealth Holdings entered into a stipulation with Needham in the Bankruptcy Court providing that, to the extent it applies, the automatic stay pursuant to section 362(a) of the U.S. Bankruptcy Code shall be deemed modified for the sole and limited purpose of authorizing UpHealth Holdings and UpHealth Services, Inc. to appeal the New York court’s judgment (and for Needham to be able to participate in the appeal). We are awaiting the Bankruptcy Court’s entry of an order approving the stipulation. When it does so, we will appeal the judgment in the Needham Action.

Neither we nor any other direct or indirect subsidiary of us besides UpHealth Holdings, Thrasys, BHS and the subsidiaries of Thrasys and BHS have filed a petition for relief under Chapter 11 of the U.S. Bankruptcy Code, and we, Cloudbreak Health, LLC, and TTC Healthcare, Inc. (“TTC”) continue to operate outside of bankruptcy.

12


The filing of the Chapter 11 case by UpHealth Holdings constitutes an event of default that accelerated our obligations under the following debt instruments:
Indenture, dated June 9, 2021, by and between UpHealth and Wilmington Trust, National Association, a national banking association (the “Indenture Trustee”), in its capacity as trustee thereunder (the “Unsecured Notes Indenture”), governing UpHealth’s 6.25% Convertible Senior Notes due 2026 (the “2026 Notes” and all beneficial holders thereof, the “2026 Noteholders”) which, subject to the event of default triggered by the Chapter 11 case, mature on June 15, 2026.
Indenture, dated as of August 18, 2022, by and between UpHealth and the Indenture Trustee, in its capacity as trustee and as collateral agent thereunder (the “Senior Secured Notes Indenture” and together with the Unsecured Notes Indenture, the “Indentures”), governing UpHealth’s Variable Rate Convertible Senior Secured Notes due 2025 (the “2025 Notes” and all beneficial holders thereof, the “2025 Noteholders”) which, subject to the event of default triggered by the Chapter 11 case, mature on December 15, 2025.
The Indentures provide that upon the filing of the Chapter 11 case, the principal and interest due thereunder shall be immediately due and payable. As a result of such acceleration of our debt obligations in respect of the 2025 Notes and 2026 Notes, we believe there is substantial doubt about our ability to continue as a going concern, as described in this Quarterly Report on Form 10-Q (this “Quarterly Report”).
On November 16, 2023, we agreed to sell 100% of the outstanding equity interests of Cloudbreak, our wholly owned subsidiary, to Forest Buyer, LLC, a Delaware limited liability company (“Buyer”) and an affiliate of GTCR LLC, a leading private equity firm (“GTCR”), pursuant to a membership interests purchase agreement, dated November 16, 2023 (the “Purchase Agreement”), by and among the Company, Cloudbreak and Buyer (the “Sale” and all of the transactions contemplated by the Purchase Agreement, as supplemented by the terms and conditions of the Transaction Support Agreement (as defined below), including entry into the Escrow Agreement (as defined below), the Supplemental Indentures (as defined below) and any documents or instruments relating to the Fundamental Change Repurchase Offer (as defined below), collectively, the “Transactions”). We will utilize the proceeds from the Sale for payment in full or in part of the Company’s 2026 Notes and 2025 Notes, as well as other expenses related to the Transactions. The Transactions are expected to close (the “Closing”) in the first half of 2024, subject to obtaining customary regulatory and stockholder approval (such date, the “Closing Date”).
Pursuant to the terms of the Purchase Agreement, the “Cash Consideration” for the Sale means an amount equal to $180.0 million, with adjustments for debt as of immediately prior to the Closing and cash as of 11:59 p.m. (Delray Beach, Florida time) on the day immediately prior to the Closing Date (the “Calculation Time”), Cloudbreak’s net working capital as of the Calculation Time, and unpaid expenses related to the Transactions. The consideration delivered to the Company at the Closing shall equal $180.0 million, subject to adjustments for the estimated closing debt and cash and the estimated unpaid expenses related to the Transactions (the “Estimated Cash Consideration”), with all such Estimated Cash Consideration to be delivered by Buyer to an escrow agent (the “Escrow Agent”) for deposit into certain segregated escrow accounts to be established pursuant to the Escrow Agreement, as described below. Following the Closing, in connection with a customary adjustment to the Cash Consideration, which adjustment is expected, in the absence of any disagreement, to be determined within 120 days following the Closing Date, to the extent that the Cash Consideration exceeds the Estimated Cash Consideration, a payment shall be made for the purpose of repurchasing the 2026 Notes and/or the 2025 Notes of an amount equal to the amount by which the Cash Consideration exceeds the Estimated Cash Consideration (up to an excess equal to the amount of the Adjustment Escrow Amount (as defined below)). To the extent that following such customary adjustment to the Cash Consideration, the Estimated Cash Consideration is greater than the Cash Consideration, Buyer and the Company shall cause the Escrow Agent (including by delivering joint written instructions to the Escrow Agent) to make payment to Buyer (or its designees) of an amount equal to the lesser of (i) an amount equal to the amount by which the Estimated Cash Consideration exceeds the Cash Consideration, and (ii) the Adjustment Escrow Amount held in the Adjustment Escrow Account, including any dividends, interest, distributions and other income received in respect thereof, less any losses on investment thereof, less distributions thereof in accordance with the Purchase Agreement and the Escrow Agreement (as defined below) (the “Adjustment Escrow Funds”), in each case, from the Adjustment Escrow Account, and after any such payments are made to Buyer, the remaining Adjustment Escrow Funds (if any) shall be paid for the purpose of repurchasing the 2026 Notes and/or the 2025 Notes.
Pursuant to the terms of the Purchase Agreement, prior to the Closing, the Company, Buyer and the Escrow Agent will enter into one or more escrow agreements in a customary form to be agreed upon as provided under the Purchase Agreement by Buyer, the Company, the Required Noteholders (as defined below) and the Escrow Agent (the “Escrow Agreement”), pursuant to which, at the Closing, Buyer will remit to the Escrow Agent all of the Estimated Cash Consideration to be deposited as follows: (i) $3.0 million (the “Adjustment Escrow Amount”) shall be deposited in a segregated escrow account to satisfy any downward adjustment to the Cash Consideration (the “Adjustment Escrow Account”); (ii) $27.0 million (the “Tax Escrow Amount”), subject to reduction if the Company and Buyer mutually determine prior to the Closing that the maximum possible amount of taxes that would become due and payable by the Company as a result of the Transactions (the “Maximum Seller Tax Amount”) should be less than $27.0 million, in which case the Tax Escrow Amount shall be reduced to an amount equal to the agreed-upon Maximum Seller Tax Amount, shall be deposited in a segregated escrow account to enable the Company to pay any and all taxes that become due and payable by the Company as a result of the Transactions (the “Tax Escrow Account”); provided, that any amounts remaining in the Adjustment
13


Escrow Account after the post-Closing adjustment or in the Tax Escrow Account after the payment of all taxes shall (x) if the Fundamental Change Repurchase Date (as defined in the Senior Secured Notes Indenture) has not yet occurred, be paid to the Notes Escrow Account (as defined below) by wire transfer of immediately available funds for purposes of making an offer to repurchase the 2026 Notes and the 2025 Notes, or (y) if the Fundamental Change Repurchase Date has occurred, be released to the Company (and held in a deposit account subject to a control agreement in favor of the Consenting Noteholders) for the sole purpose of complying with mandatory repurchase requirements set forth in the Senior Secured Notes Supplemental Indenture with respect to any remaining 2025 Notes; and (iii) the remaining portion of the Estimated Cash Consideration (such amount, the “Notes Escrow Amount”), shall be deposited in a segregated escrow account (the “Notes Escrow Account”, and together with the Adjustment Escrow Account and the Tax Escrow Account, the “Escrow Accounts”), the purpose of which shall be to fund the offer, on behalf of the Company, (a) to repurchase all of the Company’s 2026 Notes issued under the Unsecured Notes Indenture, which repurchase shall use a portion of the Notes Escrow Account, together with any dividends, interest, distributions and other income received in respect thereof, less any losses on investment thereof, less distributions thereof in accordance with the Purchase Agreement and the Escrow Agreement (the “Notes Escrow Fund”), which portion as of the date of the Purchase Agreement and based on certain assumptions that are subject to change, is currently estimated to be equal to $115.0 million, and which payment is expected to occur on or around June 3, 2024, together with the payment of any other amounts to be made to the 2026 Noteholders concurrently with the payment of such portion of the Notes Escrow Funds as specified by the Unsecured Notes Indenture following a Fundamental Change (as such term is defined in the Unsecured Notes Indenture), which other amounts may be paid using amounts of the Notes Escrow Funds, and (b) in addition to the repurchase of up to all of the 2026 Notes, to repurchase in accordance with the terms of the Senior Secured Notes Indenture (as defined below) in the event of a Fundamental Change (as defined in the Senior Secured Notes Indenture) the maximum principal amount of the Company’s 2025 Notes issued under the Senior Secured Notes Indenture, which, as of the date of the Purchase Agreement and based on certain assumptions that are subject to change and presuming that all of the 2026 Noteholders accept the repurchase of the 2026 Notes as well as any other amounts of the Notes Escrow Funds paid in respect of the repurchase of the 2026 Notes, is estimated to be approximately $25.8 million, and the Company, in accordance with such terms of the Senior Secured Notes Indenture, shall make such payments of other amounts required to be made in connection with such repurchase, which other amounts may be paid using amounts of the Notes Escrow Funds, such that following the payment of the amounts to be paid for such initial repurchase of the 2025 Notes, which payment is expected to occur on or around June 3, 2024, a portion of the 2025 Notes shall remain outstanding (which, as of the date of the Purchase Agreement and based on certain assumptions that are subject to change, is estimated to be approximately $31.4 million in aggregate principal amount), the terms of which shall be governed by the 2025 Notes and the Senior Secured Notes Indenture and the Senior Secured Notes Supplemental Indenture (it being acknowledged and agreed that all of the 2025 Noteholders that have not signed the Transaction Support Agreement will be repurchased in full with respect to their 2025 Notes to the extent such noteholders so elect and all of the 2025 Noteholders that have signed the Transaction Support Agreement will be partially repurchased with respect to their 2025 Notes on a pro rata basis). In the event that any amounts remain outstanding of the Notes Escrow Funds, those amounts shall be used to offer to repurchase in part such anticipated outstanding amount of the 2025 Notes in accordance with the terms of the Senior Secured Notes Indenture in the event of a Fundamental Change (as such term is defined in the Senior Secured Notes Indenture). Furthermore, any repurchases of the 2025 Notes in accordance with the Purchase Agreement will be made at a premium of 5.0% to the principal amount of such 2025 Notes.
In connection and concurrently with the entry into the Purchase Agreement, the Company, Cloudbreak and Buyer entered into a transaction support agreement, dated as of November 16, 2023 (the “Transaction Support Agreement”), with certain beneficial holders of the 2025 Notes (being the holders of at least 69% of the 2025 Notes, the “Consenting Senior Secured Noteholders”) and certain beneficial holders of the 2026 Notes (being the holders of at least 88% of the 2026 Notes, the “Consenting Unsecured Noteholders”, and together with the Consenting Senior Secured Noteholders, the “Consenting Noteholders”), pursuant to which the parties have agreed, among other things, to support the Purchase Agreement and the Transactions and to enter into and effect the Escrow Agreements, Supplemental Indentures in connection with the Fundamental Change Repurchase Offer to be made by the Company and each other Definitive Document (as defined in the Transaction Support Agreement), in each case, subject to the terms and conditions set forth in the Transaction Support Agreement.
The Transaction Support Agreement provides that (i) the Company and Cloudbreak will abide by the proceeds waterfall set forth in the Purchase Agreement as described above, the Escrow Agreements and the Supplemental Indentures, including, for the avoidance of doubt, releasing the Notes Escrow Funds as set forth in the Escrow Agreement, commencing offers to repurchase the 2025 Notes and the 2026 Notes in accordance with the terms of the applicable Indenture as a result of any or all of the Transactions constituting a Fundamental Change (as such term is defined in each of the Indentures) under the applicable Indenture (each, a “Fundamental Change Repurchase Offer”) and delivering the applicable Fundamental Change Company Notices (as such terms are defined in each of the Indentures) pursuant to the applicable Indenture, in each case, at the times and pursuant to the terms specified in the Supplemental Indentures; (ii) the Buyer will abide by the proceeds waterfall set forth in the Purchase Agreement as described above, the Escrow Agreements and the Supplemental Indentures, including, for the avoidance of doubt, depositing and releasing the Escrow Funds as set forth in the Escrow Agreement; and (iii) the Consenting Noteholders will, so long as the Company complies with the applicable terms, conditions and procedures set forth in the Indentures, participate in and comply with the terms set forth in respect of any Fundamental Change Company Notice given under (and as defined in) the respective Indenture and applicable Supplemental Indenture in connection with each relevant Fundamental Change Repurchase Offer. The Company and each Consenting Noteholder, in their separate and individual capacities, represent in the Transaction Support Agreement that, as of the date thereof and to the best of
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their knowledge, and assuming that all coupon payments on the 2025 Notes and the 2026 Notes due prior to June 3, 2024 are paid in full: if the Sale were to occur on March 15, 2024, (i) the outstanding amount due and payable in the aggregate to the 2025 Noteholders arising under or in connection with a Fundamental Change Repurchase Offer under the Senior Secured Notes Indenture to be consummated on June 3, 2024 would be $62.2 million, consisting of (a) $57.2 million in aggregate principal amount of the 2025 Notes (assuming 100% participation), (b) $2.9 million premium payable in respect of the 2025 Notes, and (c) $2.1 million in accrued and unpaid interest; and (ii) the outstanding amount due and payable in the aggregate to the 2026 Noteholders arising under or in connection with a Fundamental Change Repurchase Offer under the Unsecured Notes Indenture to be consummated on June 3, 2024 would be $119.6 million, consisting of (x) $115.0 million in aggregate principal amount of the 2026 Notes (assuming 100% participation) and (y) $4.6 million of accrued and unpaid interest.
In accordance with the terms of the Purchase Agreement and the Transaction Support Agreement, the Company and the Indenture Trustee will enter into a supplement to the Senior Secured Notes Indenture, to be agreed and effected no later than December 20, 2023 (the “Senior Secured Notes Supplemental Indenture”), that will, among other things (a) provide for the waiver, with respect to the Company and Cloudbreak, of the specified events of default under the Senior Secured Notes Indenture resulting from the commencement of the Chapter 11 cases (the “2025 Indenture Events of Default”); (b) rescind, with respect to the Company and Cloudbreak, the acceleration of the 2025 Notes resulting from the occurrence of the foregoing events of default (the “2025 Notes Acceleration”); (c) provide for certain changes to certain of the definitions in the Senior Secured Notes Indenture, including “Permitted Indebtedness”; (d) provide for certain modifications to covenants of the Company and certain changes with respects to events of default; (e) provide a carveout for the Sale from the terms of the Senior Secured Notes Indenture with respect to mergers and sale transactions; and (f) delete the rule prohibiting repurchases in connection with a Fundamental Change (as defined in the Senior Secured Notes Indenture) arising from the Sale at the time the 2025 Notes have been accelerated, and will modify the provisions in respect of repurchases of 2025 Notes as a result of a Fundamental Change for the Consenting Noteholders in respect of the Sale to account for a multi-step process for the repurchase of the 2025 Notes (i.e., to require a repurchase offer at Closing and in connection with subsequent paydowns with the proceeds of released funds from the Escrow Accounts), in each case, at a 5.0% premium to the principal amount of such 2025 Notes.
In addition, in accordance with the terms of the Purchase Agreement and the Transaction Support Agreement, the Company and the Indenture Trustee will enter into a supplement to the Unsecured Notes Indenture, to be agreed and effected no later than December 20, 2023 (the “Unsecured Notes Supplemental Indenture” and together with the Senior Secured Notes Supplemental Indenture, the “Supplemental Indentures”), that will, among other things (a) provide for the waiver, with respect to the Company and Cloudbreak, of the specified events of default under the Unsecured Notes Indenture resulting from the 2025 Notes Acceleration and the commencement of the Chapter 11 cases (the “2026 Indenture Events of Default” and together with the 2025 Indenture Events of Default, the “Specified Defaults”); (b) add each subsidiary of the Company, other than any subsidiary of the Company that is, as of the date of the Unsecured Notes Supplemental Indenture, a debtor or debtor in possession in any bankruptcy proceeding, including the Chapter 11 cases, as a guarantor of the obligations under the 2026 Notes pursuant to the Unsecured Notes Indenture; (c) cause the Company and each of its subsidiaries, other than any subsidiary of the Company that is, as of the date of the Unsecured Notes Supplemental Indenture, a debtor or debtor in possession in any bankruptcy proceeding, including the Chapter 11 cases, to grant a second-priority security interest on the same collateral that secures the 2025 Notes; (d) in connection with those items described in clauses (b) and (c) above, incorporate provisions similar to those in the Senior Secured Notes Indenture including with respect to covenants and events of default and as modified by the Senior Secured Notes Supplemental Indenture; and (e) provide a carveout for the Sale from the terms of the Unsecured Notes Indenture with respect to mergers and sale transactions.
Pursuant to the Transaction Support Agreement, each of the Company and Cloudbreak has agreed (severally and not jointly) to (a) grant liens in favor of the 2025 Noteholders and 2026 Noteholders with respect to the Escrow Accounts and the funds held therein, as applicable, subject to the terms of the Supplemental Indentures and any related intercreditor agreements; and (b) in connection with the Unsecured Notes Supplemental Indenture, grant a second priority lien on the assets of the Company and Cloudbreak and any subsidiaries of the Company and Cloudbreak that are not at such time a debtor or debtor in possession in any bankruptcy proceeding, including the Chapter 11 cases, provided, that any such liens on the issued and outstanding equity interests of Cloudbreak or the assets of Cloudbreak and its subsidiaries will be released at or prior to the Closing.
The accompanying unaudited condensed consolidated financial statements have been prepared on a going concern basis, which contemplates the continuity of operations, the realization of assets and the satisfaction of liabilities in the normal course of business. However, given the events described above, in particular, the filing of the Chapter 11 cases by the Debtors which constituted an event of default under the Indentures that accelerated the obligations of the Company with respect to the 2025 Notes and 2026 Notes, we believe there is substantial doubt about our ability to continue as a going concern. However, upon the entry into the Supplemental Indentures pursuant to the terms of the Transaction Support Agreement, the Specified Defaults will each be waived and the 2025 Notes Acceleration will be rescinded.
Deconsolidation of UpHealth Holdings, Inc. and Subsidiaries
As a result of the bankruptcy proceedings described above and the designation of UpHealth Holdings, Thrasys, BHS and the subsidiaries of Thrasys and BHS, as “debtors-in-possession,” we determined that a reconsideration event occurred on September 19, 2023, which required us to reassess whether UpHealth Holdings was a Variable Interest Entity (“VIE”) and whether we continued to
15


have a controlling financial interest in UpHealth Holdings. Based on this assessment, we concluded that UpHealth Holdings was a VIE, and furthermore, that we no longer had the ability to direct any activities of UpHealth Holdings and no longer have a controlling financial interest. As a result, effective September 30, 2023, we deconsolidated UpHealth Holdings and recorded a $59.1 million gain on deconsolidation of equity investment in our unaudited condensed consolidated statements of operations, measured as the difference between the fair value of UpHealth Holdings of $75.6 million and the carrying amount of UpHealth Holdings’ assets and liabilities as of September 30, 2023. Management concluded that it would use the September 30, 2023 date for deconsolidation, as the last 12 days in the month were determined to not be material. The fair value of UpHealth Holdings, which is included in equity investment in our unaudited condensed consolidated balance sheets, was determined based upon generally accepted valuation approaches, including the income and market approaches.
Further, we assessed the prospective accounting for our equity investment in UpHealth Holdings. Since we no longer had the ability to exercise significant influence over operating and financial policies of UpHealth Holdings, we concluded the investment should be accounted for utilizing the Financial Accounting Standards Board (“FASB”) Accounting Standards Codification Topic 321, Investments - Equity Securities (“ASC 321”) measurement alternative, whereby the investment was measured at cost and will continue to be evaluated for any indicators of impairment.
The financial position of UpHealth Holdings as of December 31, 2022 and financial results of UpHealth Holdings in the three and nine months ended September 30, 2023 are included in our unaudited condensed consolidated financial statements and the financial position of UpHealth Holdings as of September 30, 2023 is not included in our unaudited condensed consolidated financial statements.

The following table sets forth details of the unaudited condensed consolidated balance sheet of UpHealth Holdings and subsidiaries, which was deconsolidated effective September 30, 2023:
(In thousands)As of September 30, 2023
Cash and cash equivalents$35,606 
Accounts receivable, net4,647 
Inventories17 
Due from related parties3,681 
Prepaid expenses and other current assets457 
Property and equipment, net694 
Operating lease right-of-use assets3,615 
Goodwill38,376 
Other assets499 
Total assets87,592 
Accounts payable1,986 
Accrued expenses57,626 
Deferred revenue, current3,646 
Due to related party12,439 
Related-party debt181 
Lease liabilities, current1,591 
Other liabilities, current641 
Lease liabilities, noncurrent2,903 
Additional paid in capital450,096 
Accumulated deficit(461,477)
Noncontrolling interests1,457 
Total liabilities and stockholder's equity71,089 
Carrying value of Holdings and subsidiaries at deconsolidation16,503 
Fair value of Holdings and subsidiaries at deconsolidation75,568 
Gain on deconsolidation of equity investment$59,065 
Deconsolidation of Glocal
As a result of events which occurred in the three months ended September 30, 2022, we determined that a reconsideration event occurred in July 2022, which required us to reassess whether Glocal Healthcare Systems Private Limited (“Glocal”), which was included in our Virtual Care Infrastructure segment, was a VIE and whether we continued to have a controlling financial interest in
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Glocal. Based on this assessment, we concluded that Glocal was a VIE, and furthermore, that we no longer had the ability to direct any activities of Glocal and no longer have a controlling financial interest. As a result, effective July 2022, we deconsolidated Glocal and recorded a $37.7 million loss on deconsolidation of equity investment in our unaudited condensed consolidated statements of operations, measured as the difference between the probability-weighted fair value of Glocal of $21.2 million and the carrying amount of Glocal’s assets and liabilities as of July 1, 2022. The probability-weighted fair value of Glocal, which is included in equity investment in our unaudited condensed consolidated balance sheets, incorporated scenarios where control of Glocal was gained and Glocal would continue as a going concern, control of Glocal was gained and Glocal would need to be liquidated, and control of Glocal was not gained and the equity investment in Glocal would be worthless. Further, we assessed the prospective accounting for our equity investment in Glocal. Since we no longer had the ability to exercise significant influence over operating and financial policies of Glocal, we concluded the investment should be accounted for utilizing the ASC 321 measurement alternative, whereby the investment was measured at cost and will continue to be evaluated for any indicators of impairment. In addition, we derecognized $14.3 million of noncontrolling interests related to Glocal. In the nine months ended September 30, 2023, there has been no change in the status of Glocal, and accordingly, we continue to account for it as an equity investment. If through legal processes we are able to obtain the ability to direct the activities of Glocal, and it is our intent to exercise all legal rights and remedies to achieve such a result, then we will further reassess the appropriate accounting treatment of our investment in Glocal.
The financial results of Glocal in the six months ended June 30, 2022 are included in our unaudited condensed consolidated financial statements, and the financial position of Glocal as of September 30, 2023 and December 31, 2022 and the financial results of Glocal in the three months ended September 30, 2022 and the three and nine months ended September 30, 2023 are not included in our unaudited condensed consolidated financial statements.
Reverse Stock Split
On December 5, 2022, our stockholders approved an amendment to our Second Amended and Restated Certificate of Incorporation (the “Certificate of Amendment”) to effect a reverse split of the outstanding shares of our common stock, par value $0.0001 per share, at a specific ratio within a range of 4:1 to 10:1, with the specific ratio to be fixed within this range by our board of directors in its sole discretion without further stockholder approval (the “Reverse Stock Split”). Our board of directors fixed the Reverse Stock Split ratio at 10:1, such that each ten shares of common stock were combined and reconstituted into one share of common stock effective December 8, 2022. Except as noted, all share, stock option, restricted stock unit (“RSU”), and per share information throughout this Quarterly Report has been retroactively adjusted to reflect this Reverse Stock Split.
Sale of Innovations Group
On February 26, 2023, we agreed to sell 100% of the outstanding capital stock of our wholly owned subsidiary, Innovations Group, Inc. (“Innovations Group”), to Belmar MidCo, Inc., a Delaware corporation and a wholly owned subsidiary of Belmar Holdings, Inc., a Delaware corporation, a portfolio company of Webster Capital IV, L.P., a Delaware limited partnership, pursuant to a stock purchase agreement (the “Stock Purchase Agreement”), dated February 26, 2023. The sale closed on May 11, 2023 for gross proceeds of $56.0 million, subject to working capital, closing debt, and other adjustments. See Note 3. Significant Transactions, for further information.
UpHealth Holdings, Inc. Debtor-In-Possession Condensed Consolidated Balance Sheet
The following table sets forth details of the unaudited condensed consolidated balance sheet of UpHealth Holdings, which was deconsolidated effective September 30, 2023. No condensed consolidated statement of operations (debtor-in-possession) or condensed consolidated statement of cash flows (debtor-in-possession) have been presented for UpHealth Holdings, as the deconsolidation occurred on September 30, 2023.
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UPHEALTH HOLDINGS
(DEBTOR-IN-POSSESSION)
CONDENSED CONSOLIDATED BALANCE SHEET
(In thousands, unaudited)
September 30, 2023
ASSETS
Cash and cash equivalents$34,268 
Investment in subsidiaries231,078 
Total assets265,346 
LIABILITIES AND STOCKHOLDERS’ EQUITY
Accounts payable200 
Accrued expenses37,830 
Due to related party7,813 
Total liabilities45,842 
Additional paid in capital450,096 
Accumulated deficit(230,592)
Total stockholders’ equity219,504 
Total liabilities and stockholders’ equity$265,346 

2.Summary of Significant Accounting Policies
Basis of Presentation and Principles of Consolidation
Our accompanying unaudited condensed consolidated financial statements have been prepared in accordance with U.S. generally accepted accounting principles (“U.S. GAAP”) and pursuant to the rules and regulations of the Securities and Exchange Commission (“SEC”) for interim financial information and the instructions to Form 10-Q and Rule 10-01 of Regulation S-X. Our unaudited condensed consolidated financial statements, including the condensed notes thereto, are unaudited and exclude some of the disclosures required in audited consolidated financial statements. Our unaudited condensed consolidated balance sheet as of December 31, 2022 has been derived from our audited consolidated financial statements as of that date, but do not include all of the information and footnotes required by U.S. GAAP for complete financial statements.
In the opinion of management, our accompanying unaudited condensed consolidated financial statements contain all adjustments and eliminations, consisting only of normal recurring adjustments necessary for a fair presentation in conformity with U.S. GAAP. The results of operations in the three and nine months ended September 30, 2023 are not necessarily indicative of the results that may be expected for the year ending December 31, 2023 or any future period. Our accompanying unaudited condensed consolidated financial statements should be read in conjunction with our audited consolidated financial statements for the year ended December 31, 2022.
Our unaudited condensed consolidated financial statements include the accounts of UpHealth and its consolidated subsidiaries. As described in Note 1. Organization and Business, our Glocal subsidiary was deconsolidated effective July 1, 2022 and our UpHealth Holdings subsidiary was deconsolidated effective September 30, 2023.
All intercompany balances and transactions have been eliminated in consolidation.
Use of Estimates
The preparation of the unaudited condensed consolidated financial statements in conformity with U.S. GAAP requires us to make estimates and assumptions that affect the reported amounts in the unaudited condensed consolidated financial statements and accompanying notes thereto.

Significant estimates and assumptions made by management include the determination of:
The identification and reporting of VIEs. We consolidate VIEs when we have variable interests and are the primary beneficiary. We continually evaluate our involvement with VIEs to determine when these criteria are met.
The valuation of equity investments, including our determination of the carrying value of Glocal and UpHealth Holdings;
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The valuation of assets acquired and liabilities assumed for business combinations, including intangible assets and goodwill;
The estimated economic lives and recoverability of intangible assets;
The valuations prepared in connection with the review of goodwill, intangible assets, and other long-lived assets for impairment:
The timing and amount of revenues to be recognized, including standalone selling price (“SSP”) of performance obligations for revenue contracts with multiple performance obligations;
The identification of and provision for uncollectible accounts receivable;
The capitalization and useful life of internal-use software development costs;
The valuation of derivatives and warrants; and
The recognition, measurement, and valuation of current and deferred income taxes and uncertain tax positions.
Actual results could differ materially from those estimates. We base our estimates on historical experience and on various other assumptions that are believed to be reasonable, the result of which forms the basis for making judgments about the carrying values of assets and liabilities.
Allowance for Expected Credit Losses
We closely monitor our accounts receivable balances and estimate the allowance for expected credit losses. The estimate is primarily based on historical collection experience and other factors, including those related to current market conditions and events. Credit losses associated with accounts receivable have not been material historically.
Equity Investment
As discussed in Deconsolidation of Equity Investment in Note 1. Organization and Business, as of September 30, 2023 and December 31, 2022, we held an interest in the privately-held equity securities of Glocal in which we did not have a controlling interest and were unable to exercise significant influence. Additionally, as of September 30, 2023, we held an interest in the privately-held equity securities of UpHealth Holdings in which we did not have a controlling interest and were unable to exercise significant influence. Based on the terms of these privately-held securities, we concluded the investments should be accounted for utilizing the ASC 321 measurement alternative, whereby the investments were measured at cost and will continue to be evaluated for any indicators of impairment.
Held for Sale
Assets and liabilities to be disposed of by sale (“disposal groups”) are reclassified into assets and liabilities held for sale on our consolidated balance sheets as of December 31, 2022. The reclassification occurs when an agreement to sell exists, or management has committed to a plan to sell the assets within one year. Disposal groups are measured at the lower of carrying value or fair value less costs to sell and are not depreciated or amortized. When the net realizable value of a disposal group increases during a period, a gain can be recognized to the extent that it does not increase the value of the disposal group beyond its original carrying value when the disposal group was reclassified as held for sale. The fair value of a disposal group, less any costs to sell, is assessed each reporting period it remains classified as held for sale and any remeasurement to the lower of carrying value or fair value less costs to sell is reported as an adjustment to the carrying value of the disposal group. and reported in impairment of goodwill, intangible assets, and other long-lived assets in our unaudited condensed consolidated statements of operations.
New Accounting Pronouncements Not Yet Adopted
In August 2020, the FASB issued Accounting Standards Update (“ASU”) 2020-06, Debt—Debt with Conversion and Other Options (Subtopic 470-20) and Derivatives and Hedging—Contracts in Entity’s Own Equity (Subtopic 815-40). This ASU simplifies the accounting for convertible instruments by eliminating the conversion option separation model for convertible debt that can be settled in cash and by eliminating the measurement model for beneficial conversion features. Convertible instruments that continue to be subject to separation models are (1) those with conversion options that are required to be accounted for as bifurcated derivatives and (2) convertible debt instruments issued with substantial premiums for which the premiums are recorded as paid-in capital. This ASU also requires entities to use the if-converted method for all convertible instruments in the diluted earnings per share calculation and include the effect of share settlement for instruments that may be settled in cash or shares, except for certain liability-classified share-based payment awards. This ASU will be effective for us on January 1, 2024. Early adoption is permitted, but no earlier than the fiscal year beginning on January 1, 2021, including interim periods within that fiscal year. We are currently evaluating the effect of the adoption of this ASU will have on our unaudited condensed consolidated financial statements.
Recently Adopted Accounting Pronouncements
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In June 2016, the FASB issued ASU 2016-13, Financial Instruments—Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments, and subsequently issued several supplemental/clarifying ASUs (collectively, “ASC 326”). This ASU requires entities to estimate a lifetime expected credit loss for most financial assets, including trade and other receivables, other long-term financings including available for sale and held-to-maturity debt securities, and loans. Subsequently, the FASB issued ASU 2018-19, Codification Improvements to Topic 326, Financial Instruments-Credit Losses, which amended the scope of ASC 326 and clarified that receivables arising from operating leases are not within the scope of the standard and should continue to be accounted for in accordance with Accounting Standards Codification Topic (“ASC”) 842. This ASU was effective for us on January 1, 2023, and the adoption did not have a material effect on our unaudited condensed consolidated financial statements.
Reclassifications

Certain prior period amounts have been reclassified on our unaudited condensed consolidated statements of operations to conform to the current year presentation as shown below:
Three Months Ended September 30, 2022Nine Months Ended September 30, 2022
As ReportedReclassificationsAs AdjustedAs ReportedReclassificationsAs Adjusted
Revenues:
Services$27,600 $— $27,600 $81,382 $— $81,382 
Licenses and subscriptions2,019 — 2,019 10,612 — 10,612 
Products9,047 — 9,047 26,312 — 26,312 
Total revenues38,666 — 38,666 118,306 — 118,306 
Costs of revenues:
Services13,440 1,473 14,913 42,647 4,256 46,903 
License and subscriptions463 — 463 913 — 913 
Products6,264 — 6,264 18,550 — 18,550 
Total costs of revenues20,167 1,473 21,640 62,110 4,256 66,366 
Gross profit18,499 (1,473)17,026 56,196 (4,256)51,940 
Operating expenses:
Sales and marketing4,771 (123)4,648 10,983 638 11,621 
Research and development2,231 (56)2,175 5,600 344 5,944 
General and administrative13,922 (1,294)12,628 42,213 (5,238)36,975 
Depreciation and amortization3,336 — 3,336 13,272 — 13,272 
Stock-based compensation2,126 — 2,126 4,588 — 4,588 
Impairment of goodwill, intangible assets, and other long-lived assets106,096 — 106,096 112,345 — 112,345 
Acquisition, integration, and transformation costs6,049 — 6,049 15,182 — 15,182 
Total operating expenses138,531 (1,473)137,058 204,183 (4,256)199,927 
Loss from operations(120,032)— (120,032)(147,987)— (147,987)
Other income (expense):
Interest expense(6,708)— (6,708)(20,306)— (20,306)
Loss on deconsolidation of subsidiary(37,708)— (37,708)(37,708)— (37,708)
Gain (loss) on fair value of derivative liability223 — 223 6,893 — 6,893 
Loss on extinguishment of debt(14,610)— (14,610)(14,610)— (14,610)
Other income, net, including interest income32 — 32 220 — 220 
Total other income (expense)(58,771)— (58,771)(65,511)— (65,511)
Loss before income tax benefit(178,803)— (178,803)(213,498)— (213,498)
Income tax benefit13,219 — 13,219 17,744 — 17,744 
Net loss(165,584)— (165,584)(195,754)— (195,754)
Less: net income (loss) attributable to noncontrolling interests178 — 178 (109)— (109)
Net loss attributable to UpHealth, Inc.$(165,762)$— $(165,762)$(195,645)$— $(195,645)
Certain other prior period amounts have been reclassified on our unaudited condensed consolidated balance sheets to conform with our current period presentation.
3. Significant Transactions
Sale of Innovations Group
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On February 26, 2023, we agreed to sell 100% of the outstanding capital stock of our wholly owned subsidiary, Innovations Group, to Belmar MidCo, Inc., a Delaware corporation and a wholly owned subsidiary of Belmar Holdings, Inc., a Delaware corporation, a portfolio company of Webster Capital IV, L.P., a Delaware limited partnership, pursuant to the Stock Purchase Agreement dated February 26, 2023. The sale closed on May 11, 2023 for gross proceeds of $56.0 million, subject to working capital, closing debt, and other adjustments. Accordingly, the financial results of Innovations Group for the period from January 1, 2023 through May 10, 2023, and the three and nine months ended September 30, 2022, and the financial position of Innovations Group as of December 31, 2022 are included in our unaudited condensed consolidated financial statements.
In connection with entering into this agreement, we concluded that the disposal group met the held for sale criteria and classified the assets and liabilities as held for sale as of December 31, 2022. Assets and liabilities that were classified as held for sale were $65.3 million and $11.1 million, respectively, as of December 31, 2022. There were no businesses classified as held for sale as of September 30, 2023.
In connection with the held for sale classification, upon the remeasurement of the disposal group to its fair value, less cost to sell, we recorded a loss of $0.5 million in the three months ended March 31, 2023 and a loss of $1.8 million in the three months ended December 31, 2022, which were recorded in impairment of goodwill, intangible assets, and other long-lived assets in the unaudited condensed consolidated statements of operations. In connection with the sale closing on May 11, 2023, based on net proceeds of $54.9 million, we recorded an additional loss of $1.4 million in the three months ended June 30, 2023, which was recorded in impairment of goodwill, intangible assets, and other long-lived assets in our unaudited condensed consolidated statements of operations.

4. Revenues
As discussed in Note 1. Organization and Business, we deconsolidated UpHealth Holdings as of September 30, 2023; accordingly, the financial position of UpHealth Holdings as of December 31, 2022 and financial results of UpHealth Holdings in the three and nine months ended September 30, 2023 are included in our unaudited condensed consolidated financial statements and the financial position of UpHealth Holdings as of September 30, 2023 is not included in our unaudited condensed consolidated financial statements. The filing of a voluntary petition for relief under Chapter 11 of the U.S. Bankruptcy Code, as discussed in Note 1. Organization and Business, occurred on September 19, 2023. Management concluded that it would use the September 30, 2023 date for deconsolidation, as the last 12 days in the month were determined to not be material.
As also discussed in Note 1. Organization and Business, we deconsolidated Glocal as of July 1, 2022; accordingly, the financial results of Glocal in the six months ended June 30, 2022 are included in our unaudited condensed consolidated financial statements, and the financial position of Glocal as of September 30, 2023 and December 31, 2022 and the financial results of Glocal in the three months ended September 30, 2022 and the three and nine months ended September 30, 2023 are not included in our unaudited condensed consolidated financial statements.
Revenues by geography consisted of the following:
Three months ended September 30,Nine months ended September 30,
(In thousands)2023202220232022
Americas$32,681 $38,666 $112,649 $111,402 
Asia— — — 6,904 
Total revenues$32,681 $38,666 $112,649 $118,306 
Our revenues are entirely derived from the healthcare industry. Revenues recognized over-time were approximately 96% and 75% of the total revenues in the three months ended September 30, 2023 and 2022, respectively. Revenues recognized at a point-in-time were approximately 4% and 25% of the total revenues in the three months ended September 30, 2023 and 2022, respectively. Revenues recognized over-time were approximately 85% and 73% of the total revenues in the nine months ended September 30, 2023 and 2022, respectively. Revenues recognized at a point-in-time were approximately 15% and 27% of the total revenues in the nine months ended September 30, 2023 and 2022, respectively.
Contract Assets
There were no impairments of contract assets, consisting of unbilled receivables, in the three and nine months ended September 30, 2023 and 2022.
The change in contract assets was as follows:
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Nine Months Ended September 30,
(In thousands)20232022
Unbilled receivables, beginning of period$694 $784 
Reclassifications to billed receivables(694)(784)
Revenues recognized in excess of period billings603 896 
Deconsolidation of subsidiary(603)— 
Unbilled receivables, end of period$— $896 
Contract Liabilities
The change in contract liabilities, consisting of deferred revenue, was as follows:
Nine Months Ended September 30,
(In thousands)20232022
Deferred revenue, beginning of period$2,738 $2,649 
Revenues recognized from balances held at the beginning of the period(2,760)(2,023)
Revenues deferred from period collections on unfulfilled performance obligations3,720 4,403 
Deconsolidation of subsidiary(3,646)(622)
Deferred revenue, end of period$52 $4,407 
As of September 30, 2023, the deferred revenue is expected to be recognized within a year, and as such, is classified as current on the condensed consolidated balance sheets. Revenues recognized ratably over time are generally billed in advance and includes software-as-a-service (“SaaS”) internet hosting, subscriptions, construction of digital hospitals and dispensaries, and related consulting, implementation, services support, and advisory services.
Revenues recognized as delivered over time include professional services billed on a time and materials basis, and fixed fee professional services and training classes that are primarily billed, delivered, and recognized within the same reporting period.
Approximately 0.4% and 2.5% of revenues recognized in the three and nine months ended September 30, 2023, were from the deferred revenue balance existing as of December 31, 2022. Approximately 0.1% and 1.7% of revenues recognized in the three and nine months ended September 30, 2022, were from the deferred revenue balance existing as of December 31, 2021.

5. Supplemental Financial Statement Information
As discussed in Note 1. Organization and Business, we deconsolidated UpHealth Holdings as of September 30, 2023; accordingly, the financial position of UpHealth Holdings as of December 31, 2022 and financial results of UpHealth Holdings in the three and nine months ended September 30, 2023 are included in our unaudited condensed consolidated financial statements and the financial position of UpHealth Holdings as of September 30, 2023 is not included in our unaudited condensed consolidated financial statements. The filing of a voluntary petition for relief under Chapter 11 of the U.S. Bankruptcy Code, as discussed in Note 1, Organization and Business, occurred on September 19, 2023. Management concluded that it would use the September 30, 2023 date for deconsolidation, as the last 12 days in the month were determined to not be material.
As also discussed in Note 1. Organization and Business, we deconsolidated Glocal as of July 1, 2022; accordingly, the financial results of Glocal in the six months ended June 30, 2022 are included in our unaudited condensed consolidated financial statements, and the financial position of Glocal as of September 30, 2023 and December 31, 2022 and the financial results of Glocal in the three months ended September 30, 2022 and the three and nine months ended September 30, 2023 are not included in our unaudited condensed consolidated financial statements.
Impairment of goodwill, intangible assets, and other long-lived assets consisted of the following:
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Three Months Ended September 30,Nine Months Ended September 30,
(In thousands)2023202220232022
Impairment of goodwill$34,632 $89,149 $42,924 $94,643 
Impairment of intangible assets4,203 16,947 4,203 17,627 
Impairment of long-lived assets2,382 — 2,831 75 
Total impairment of goodwill, intangible assets, and other long-lived assets:$41,217 $106,096 $49,958 $112,345 
The impairment of goodwill in the nine months ended September 30, 2023 includes a goodwill impairment charge of $1.9 million related to our Pharmacy business, which was classified as held for sale as of December 21, 2022 and was sold in the second quarter of 2023.
Property and equipment consisted of the following: 
(In thousands)September 30, 2023December 31, 2022
Leasehold improvements$— $868 
Electrical and other equipment— 21 
Computer equipment, furniture and fixtures16,790 16,222 
Vehicles302 
Capitalized software development costs4,967 4,404 
Capitalized software development costs in progress1,469 2,590 
23,235 24,407 
Accumulated depreciation and amortization(13,007)(10,338)
Total property and equipment, net$10,228 $14,069 
Depreciation expense was $1.8 million and $1.8 million in the three months ended September 30, 2023 and 2022, respectively, and $5.0 million and $5.1 million in the nine months ended September 30, 2023 and 2022, respectively.
In the three and nine months ended September 30, 2023, we recorded impairment charges on long-lived assets of $2.4 million and $2.8 million, respectively, in the Integrated Care Management segment.
Accrued expenses consisted of the following:
(In thousands)September 30, 2023December 31, 2022
Accrued professional fees$4,733 $14,245 
Accrued products and licenses— 17,820 
Accrued interest on debt2,474 741 
Accrued payroll and bonuses3,763 5,163 
Income tax payable62 388 
Other accruals— 794 
Total accrued expenses$11,032 $39,151 
Other liabilities, noncurrent consisted of the following:
(In thousands)September 30, 2023December 31, 2022
Derivative liability, noncurrent$59 $56 
Warrant liabilities, noncurrent17 
Other liabilities, noncurrent71 662 
Total other liabilities, noncurrent$147 $727 
Other income, net, including interest income consisted of the following:
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Three Months Ended September 30,Nine Months Ended September 30,
(In thousands)2023202220232022
Gain (loss) on fair value of warrant liabilities$— $— $(8)$190 
Other income, net, including interest income295 32 433 30 
Total other income, net, including interest income$295 $32 $425 $220 
6. Intangible Assets
As discussed in Note 1. Organization and Business, we deconsolidated UpHealth Holdings as of September 30, 2023; accordingly, the financial position of UpHealth Holdings as of December 31, 2022 and financial results of UpHealth Holdings in the three and nine months ended September 30, 2023 are included in our unaudited condensed consolidated financial statements and the financial position of UpHealth Holdings as of September 30, 2023 is not included in our unaudited condensed consolidated financial statements. The filing of a voluntary petition for relief under Chapter 11 of the U.S. Bankruptcy Code, as discussed in Note 1. Organization and Business, occurred on September 19, 2023. Management concluded that it would use the September 30, 2023 date for deconsolidation, as the last 12 days in the month were determined to not be material.
As also discussed in Note 1. Organization and Business, we deconsolidated Glocal as of July 1, 2022; accordingly, the financial results of Glocal in the six months ended June 30, 2022 are included in our unaudited condensed consolidated financial statements, and the financial position of Glocal as of September 30, 2023 and December 31, 2022 and the financial results of Glocal in the three months ended September 30, 2022 and the three and nine months ended September 30, 2023 are not included in our unaudited condensed consolidated financial statements.
The following table summarizes the gross carrying amount and accumulated amortization for intangible assets as of September 30, 2023:

(In thousands)Trade NamesTechnology and Intellectual PropertyCustomer RelationshipsTotal
Gross carrying amount as of September 30, 2023$12,975 $5,825 $13,675 $32,475 
Accumulated amortization(2,995)(2,641)(3,156)(8,792)
Intangible assets, net as of September 30, 2023$9,980 $3,184 $10,519 $23,683 

The following table summarizes the gross carrying amount and accumulated amortization for intangible assets as of December 31, 2022:

(In thousands)Trade NamesTechnology and Intellectual PropertyCustomer RelationshipsTotal
Gross carrying amount as of December 31, 2022$15,242 $10,634 $17,613 $43,489 
Accumulated amortization(3,295)(4,762)(4,070)(12,127)
Intangible assets, net as of December 31, 2022$11,947 $5,872 $13,543 $31,362 

In the three and nine months ended September 30, 2023, we recorded an impairment charge of $4.2 million in the Integrated Care Management segment. In the three months ended September 30, 2022, we recorded impairment charges of $16.9 million, consisting of $16.8 million in our Integrated Care Management segment and $0.1 million in our Services segment. In the nine months ended September 30, 2022, we recorded impairment charges of $17.6 million, consisting of $16.8 million in our Integrated Care Management segment and $0.8 million in our Services segment.
The estimated useful lives of trade names are 3-10 years, the estimated useful lives of technology and intellectual property are 5-7 years, and the estimated useful life of customer relationships is 10 years.
Amortization expense was $1.2 million and $2.7 million in the three months ended September 30, 2023 and 2022, respectively. Amortization expense was $3.5 million and $12.0 million in the nine months ended September 30, 2023 and 2022, respectively.
The estimated amortization expense related to definite-lived intangible assets for the five succeeding years is as follows:
 
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(In thousands)Trade Name AmortizationTechnology and Intellectual Property AmortizationCustomer Relationships AmortizationTotal
Remaining 2023$364 $286 $345 $995 
20241,298 1,165 1,368 3,831 
20251,298 1,165 1,368 3,831 
20261,298 568 1,368 3,234 
20271,298 — 1,368 2,666 
Thereafter4,424 — 4,702 9,126 
$9,980 $3,184 $10,519 $23,683 

7. Goodwill
As discussed in Note 1. Organization and Business, we deconsolidated UpHealth Holdings as of September 30, 2023; accordingly, the financial position of UpHealth Holdings as of December 31, 2022 and financial results of UpHealth Holdings in the three and nine months ended September 30, 2023 are included in our unaudited condensed consolidated financial statements and the financial position of UpHealth Holdings as of September 30, 2023 is not included in our unaudited condensed consolidated financial statements. The filing of a voluntary petition for relief under Chapter 11 of the U.S. Bankruptcy Code, as discussed in Note 1. Organization and Business, occurred on September 19, 2023. Management concluded that it would use the September 30, 2023 date for deconsolidation, as the last 12 days in the month were determined to not be material.
As also discussed in Note 1. Organization and Business, we deconsolidated Glocal as of July 1, 2022; accordingly, the financial results of Glocal in the six months ended June 30, 2022 are included in our unaudited condensed consolidated financial statements, and the financial position of Glocal as of September 30, 2023 and December 31, 2022 and the financial results of Glocal in the three months ended September 30, 2022 and the three and nine months ended September 30, 2023 are not included in our unaudited condensed consolidated financial statements.
As a result of UpHealth Holdings filing a voluntary petition for relief under Chapter 11 of the U.S. Bankruptcy Code on September 19, 2023 (See Note 1. Organization and Business, for further information), which was determined to be an indicator of impairment, we performed a goodwill impairment assessment as of September 30, 2023. As a result, in the three months ended September 30, 2023, we recorded a $34.6 million impairment charge in our Integrated Care Management segment. In the nine months ended September 30, 2023, we recorded a $41.0 million impairment charge, consisting of $34.6 million in our Integrated Care Management segment and $6.4 million in our Services segment.
As a result of indicators of impairment identified in the three months ended September 30, 2022, we performed a goodwill impairment assessment as of September 30, 2022, which included both qualitative and quantitative assessments. Our assessment included a comparison of the carrying value to an estimated fair value using a market approach based on our market capitalization. Based on this assessment, we concluded the fair value of two segments were below the carrying value primarily due to the recent change in our market valuation and financial performance and recorded a goodwill impairment in the amount of $89.1 million, consisting of $87.5 million in our Integrated Care Management segment and $1.6 million in our Services segment. In the nine months ended September 30, 2022, we recorded a $94.6 million impairment charge, consisting of $87.5 million in our Integrated Care Management segment and $1.6 million in our Services segment, and as a result of measurement period adjustments in our Virtual Care Infrastructure segment, we increased goodwill in the amount of $5.5 million, which was immediately impaired.
The carrying amount of goodwill consisted of the following:
(In thousands)Goodwill
Balance as of December 31, 2022$159,675 
Impairments(40,989)
Deconsolidation of subsidiary(38,376)
Balance as of September 30, 2023$80,310 

8. Debt
As discussed in Note 1. Organization and Business, we deconsolidated UpHealth Holdings as of September 30, 2023; accordingly, the financial position of UpHealth Holdings as of December 31, 2022 and financial results of UpHealth Holdings in the three and nine months ended September 30, 2023 are included in our unaudited condensed consolidated financial statements and the financial position of UpHealth Holdings as of September 30, 2023 is not included in our unaudited condensed consolidated financial statements. The filing of a voluntary petition for relief under Chapter 11 of the U.S. Bankruptcy Code, as discussed in Note 1.
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Organization and Business, occurred on September 19, 2023. Management concluded that it would use the September 30, 2023 date for deconsolidation, as the last 12 days in the month were determined to not be material.
As also discussed in Note 1. Organization and Business, we deconsolidated Glocal as of July 1, 2022; accordingly, the financial results of Glocal in the six months ended June 30, 2022 are included in our unaudited condensed consolidated financial statements, and the financial position of Glocal as of September 30, 2023 and December 31, 2022 and the financial results of Glocal in the three months ended September 30, 2022 and the three and nine months ended September 30, 2023 are not included in our unaudited condensed consolidated financial statements.
Debt consisted of the following: 
(In thousands)September 30, 2023December 31, 2022
2025 Notes$115,000 $67,500 
2026 Notes57,227 115,000 
Total debt172,227 182,500 
Less: unamortized original issue and debt discount(28,338)(36,538)
Total debt, net of unamortized original issue and debt discount143,889 145,962 
Less: current portion of debt(143,889)— 
Noncurrent portion of debt$— $145,962 
2025 Senior Secured Convertible Notes and Indenture
On August 12, 2022, we entered into the Senior Secured Notes Indenture with the Indenture Trustee in its capacity as trustee thereunder, in respect of the $67.5 million in aggregate principal amount of 2025 Notes issued to holders of our 2026 Notes in a private placement transaction (“2025 Notes Offering”), raising approximately $22.5 million in gross cash proceeds, net of debt issuance costs of $2.2 million, after paying for a repurchase of $45.0 million of the 2026 Notes, which net proceeds were used in part to fully repay the Seller Notes (see below). The debt issuance costs consisted of cash paid in the amount of $1.5 million and the issuance of 115,000 shares of common stock, following the reverse stock split, with a value of $0.7 million. The 2025 Notes are convertible following the reverse split of our shares into 3,857,142 shares of our common stock at a conversion price, subject to the occurrence of certain corporate events, of $17.50 per share. The 2025 Notes are senior secured obligations of UpHealth, secured by substantially all of our assets and those of our domestic subsidiaries, and accrue interest at a rate equal to the daily secured overnight financing rate (“SOFR”) plus 9.0% per annum, with a minimum rate of 10.5% per annum, payable quarterly in arrears, for a quarterly rate of 12.21% for our December 15, 2022 interest payment date. The 2025 Notes will mature on December 15, 2025, unless earlier repurchased, redeemed or converted. Holders will have the right to convert their 2025 Notes at any time. Upon the occurrence of certain corporate events, holders of the 2025 Notes can require us to repurchase for cash all or part of their 2025 Notes in principal amounts of $1,000 or an integral multiple thereof at a repurchase price that will be equal to 105% of the principal amount of the 2025 Notes to be repurchased, plus accrued and unpaid interest thereon, if any. In the event that we sell assets with net proceeds in excess of $15.0 million, then it will make an offer to all holders of the 2025 Notes to repurchase the 2025 Notes for an aggregate amount of cash equal to 20.0% of the net proceeds of such asset sale, at a repurchase price per 2025 Note equal to 100.0% of the principal amount thereof, plus accrued and unpaid interest, if any. We may not otherwise seek to redeem the 2025 Notes prior to June 16, 2024. We will settle conversions solely in shares of its common stock, except for payments of cash in lieu of fractional shares.
As discussed in Note 3. Significant Transactions, on May 11, 2023 we completed the sale of 100% of the outstanding capital stock of Innovations Group. In accordance with the terms and conditions set forth in the Senior Secured Notes Indenture, on June 9, 2023, we commenced an offer to purchase up to $10.3 million (representing 20% of the net proceeds from the sale subject to adjustment to maintain the authorized denominations of the 2025 Notes) in aggregate principal amount of our 2025 Notes for cash, at a repurchase price per Note equal to 100% of the principal amount thereof, plus accrued and unpaid interest (if any), from the holders of the 2025 Notes (the “Offer”). On June 15, 2023, we completed the repurchase of $10.3 million in aggregate principal amount of 2025 Notes, which were validly tendered and accepted for repurchase by us in accordance with the terms and conditions of the Offer (the “Note Repurchase”), representing 15.22% of the outstanding principal amount of the 2025 Notes before the Note Repurchase. Following the completion of the Note Repurchase, there is $57.2 million in aggregate principal amount of 2025 Notes outstanding.
Total interest expense related to the 2025 Notes consisted of the following:
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Three Months Ended September 30,Nine Months Ended September 30,
(In thousands)2023202220232022
Contractual variable interest expense$2,126 $982 $6,764 $982 
Debt issuance costs amortization138 79 709 79 
Total interest expense$2,264 $1,061 $7,473 $1,061 
Included in the debt issuance costs amortization in the three and nine months ended September 30, 2023 was a write-off of $0.3 million, which was the proportionate share of the remaining debt issuance costs related to the repurchased 2025 Notes.
In March 2023, the Indenture Trustee, in its capacity as calculation agent, notified us of the quarterly rate reset of 14.03% for our June 15, 2023 interest payment date. In June 2023, the Indenture Trustee, in its capacity as calculation agent, notified us of the quarterly rate reset of 14.25% for our September 15, 2023 interest payment date. In September 2023, the Indenture Trustee, in its capacity as calculation agent, notified us of the quarterly rate reset of 14.41% for our December 15, 2023 interest payment date.
The filing of the Chapter 11 case by UpHealth Holdings constitutes an event of default that accelerated our obligations under the Senior Secured Indenture. The Senior Secured Notes Indenture provides that upon the filing of the Chapter 11 case, the principal and interest due thereunder shall be immediately due and payable. However, pursuant to the terms of the November 16, 2023 Transaction Support Agreement, we will enter into a Supplemental Indenture to the Senior Secured Notes Indenture which will, among other things, (a) provide for the waiver, with respect to us and Cloudbreak, of the specified events of default under the Senior Secured Notes Indenture resulting from the commencement of the Chapter 11 cases and (b) rescind, with respect to us and Cloudbreak, the acceleration of the 2025 Notes resulting from the occurrence of the foregoing events of default.
2026 Unsecured Convertible Notes and Indenture
On January 20, 2021, GigCapital2 entered into convertible note subscription agreements, each dated January 20, 2021 and amended on June 8, 2021, with certain institutional investors, pursuant to which GigCapital2 agreed to issue and sell unsecured convertible notes in a private placement to close immediately prior to the closing of the Business Combinations.
On June 15, 2021, in connection with the closing of the Business Combinations, we entered into the Unsecured Notes Indenture with the Indenture Trustee, in its capacity as trustee thereunder, in respect of the $160.0 million in aggregate principal amount of 2026 Notes that were issued to certain institutional investors. The 2026 Notes bear interest at a rate of 6.25% per annum, payable semi-annually, and were convertible following the reverse split of our shares into approximately 1,502,347 shares of common stock at a conversion price of $106.50 in accordance with the terms of the Unsecured Notes Indenture, and will mature on June 15, 2026. The total proceeds received from the 2026 Notes were $151.9 million, net of debt issuance costs of $8.1 million. In accounting for the 2026 Notes, we bifurcated and accounted for the conversion option as a derivative measured at fair value on the issuance date in accordance with ASC 815, Derivatives and Hedging. The difference between the proceeds allocated to the 2026 Notes at issuance and the fair value of the conversion option was allocated to the host debt contract. As of September 30, 2023 and December 31, 2022, the fair value of the derivative was $59 thousand and $0.1 million, respectively, all of which was included in other liabilities, noncurrent, in our unaudited condensed consolidated balance sheets.
The filing of the Chapter 11 case by UpHealth Holdings constitutes an event of default that accelerated our obligations under the Unsecured Notes Indenture. The Unsecured Notes Indenture provides that upon the filing of the Chapter 11 case and the acceleration of the obligations under the Senior Secured Notes Indenture, the principal and interest due thereunder shall be immediately due and payable. However, pursuant to the terms of the November 16, 2023 Transaction Support Agreement, we will enter into a Supplemental Indenture to the Unsecured Notes Indenture which will, among other things, provide for the waiver, with respect to us and Cloudbreak, of the specified events of default under the Unsecured Notes Indenture resulting from the acceleration of the 2025 Notes resulting from the occurrence of the event of default of the Senior Secured Notes Indenture and the commencement of the Chapter 11 cases.
Total interest expense related to the 2026 Notes consisted of the following:
Three Months Ended September 30,Nine Months Ended September 30,
(In thousands)2023202220232022
Contractual fixed interest expense$1,874 $2,184 $5,468 $7,184 
Derivative accretion2,210 2,730 6,629 8,899 
Debt issuance costs amortization287 351 862 1,152 
Total interest expense$4,371 $5,265 $12,959 $17,235 
On August 12, 2022, concurrently and in connection with the issuance of our 2025 senior secured convertible notes and indenture (see below), Oppenheimer & Co. Inc. (“OpCo”) commenced a private offer to repurchase approximately $45.0 million in
27


aggregate principal amount of our 2026 Notes (the “2026 Notes Repurchase”). In connection with the 2026 Notes Repurchase, OpCo entered into a note purchase agreement with each institutional investor pursuant to which OpCo agreed to purchase 2026 Notes from each investor, concurrently with each investor’s purchase of 2025 Notes in the 2025 Notes Offering (see below). At the closing, each investor had the ability to sell $2.0 million in principal amount of 2026 Notes at 100% of par value for each $3.0 million in principal amount of 2025 Notes purchased in the 2025 Notes Offering. Concurrently and in connection with the closing on August 18, 2022, OpCo purchased from each investor the principal amount of the 2026 Notes set forth in each investor’s note purchase agreement, pursuant to and in accordance with the terms thereof. Following the reverse split of shares, the remaining 2026 Notes are convertible into approximately 1,079,812 shares of common stock at a conversion price of $106.50 in accordance with the terms of the Indenture.
Seller Notes
As part of the purchase price consideration for several of UpHealth Holdings’ merger entities, we entered into seller notes payable to their former shareholders, which accrue interest at specific rates, per the respective merger agreements. On June 9, 2021, in connection with the closing of the Business Combination, we paid $88.1 million of the seller notes. In August 2021, we paid an additional $11.1 million of the seller notes and deferred the maturity date to September 2022. In August 2022, we paid the remaining $18.7 million of seller notes plus accrued interest of $1.9 million. As of both September 30, 2023 and December 31, 2022, the seller notes totaled zero.
Accrued interest payable was zero as of both September 30, 2023 and December 31, 2022. Interest expense was zero and $0.3 million in the three months ended September 30, 2023 and 2022, respectively. Interest expense was zero and $1.2 million in the nine months ended September 30, 2023 and 2022, respectively.

9. Fair Value of Financial Instruments
We estimate the fair value of our financial instruments using available market information and valuation methodologies we believe to be appropriate. As of September 30, 2023 and December 31, 2022, the fair values of cash and cash equivalents, restricted cash, accounts receivable, accounts payable, and accrued expenses approximate their carrying values due to the short-term nature of these instruments. Additionally, the fair values of short-term and long-term debt instruments approximate their carrying values.
The fair value hierarchy is as follows:
Level 1 - Quoted (unadjusted) prices in active markets for identical assets or liabilities.
Level 2 - Other observable inputs, either directly or indirectly, other than quoted prices included in Level 1, including:
 
Quoted prices for similar assets/liabilities in active markets;
Quoted prices for identical or similar assets/liabilities in non-active markets (e.g., few transactions, limited information, non-current prices, high variability over time);
Inputs other than quoted prices that are observable for the asset/liability (e.g., interest rates, yield curves, volatilities, default rates); and
Inputs that are derived principally from or corroborated by other observable market data.
Level 3 - Unobservable inputs that cannot be corroborated by observable market data.
The following tables present information about our financial assets and liabilities measured at fair value on are recurring basis:

September 30, 2023
(In thousands)Level 1Level 2Level 3Total
Liabilities:
Derivative liability$— $— $59 $59 
Warrant liability— 17 — 17 
$— $17 $59 $76 

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December 31, 2022
(In thousands)Level 1Level 2Level 3Total
Assets:
Cash equivalents - money market funds$1,681 $— $— $1,681 
$1,681 $— $— $1,681 
Liabilities:
Derivative liability$— $— $56 $56 
Warrant liability— — 
$— $$56 $65 

Money Market Funds
As of September 30, 2023 and December 31, 2022, our cash equivalents consisted of money market funds which were classified as Level 1. We used observable prices in active markets in determining the classification of our money market funds as Level 1. There were no transfers between the hierarchy levels in the three and nine months ended September 30, 2023 and the year ended December 31, 2022.
The fair value and amortized cost of our cash equivalents - money market funds were both zero as of September 30, 2023.
Cash equivalents as of December 31, 2022 were as follows:
December 31, 2022
(In thousands)Amortized CostUnrealized GainUnrealized LossFair Value
Cash equivalents:
Money market funds$1,681 $— $— $1,681 
$1,681 $— $— $1,681 
Derivative Liability
As of September 30, 2023 and December 31, 2022, the fair value of the derivative was $59 thousand and $56 thousand, respectively, which was included in other liabilities, noncurrent in our unaudited condensed consolidated balance sheets. Other income, net in the three months ended September 30, 2023 and 2022 included a gain on the fair value of the derivative liability of zero and $0.2 million, respectively. Other income, net in the nine months ended September 30, 2023 and 2022 included a loss on the fair value of the derivative liability of $3 thousand and a gain on the fair value of the derivative liability of $6.9 million, respectively
The fair value of the derivative liability is considered a Level 3 valuation and is determined using a Binomial Lattice Option Pricing Model. The significant assumptions used in the model were:

 September 30, 2023December 31, 2022
Stock price$1.90$1.63
Volatility100.0%95.0%
Risk free rate4.51%4.17%
Exercise price$106.50$106.50
Expected life (in years)2.953.44
Conversion periods
5 months-3 years
2-4 years
Future share price
$5.90-$594.30
$0.10-$405.60

2021 Private Placement Warrants and 2021 PIPE Warrants
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As of September 30, 2023, the fair value of the 2021 Private Placement Warrants (the “2021 Private Placement Warrants”) and the 2021 PIPE Warrants (the “2021 PIPE Warrants”) was determined to be $0.02 per warrant, totaling $11 thousand and $6 thousand respectively, and are included in other liabilities, noncurrent in our unaudited condensed consolidated balance sheets. As of December 31, 2022, the fair value of the 2021 Private Placement Warrants and the 2021 PIPE Warrants was determined to be $0.01 per warrant, totaling $6 thousand and $3 thousand respectively, and are included in other liabilities, noncurrent in our unaudited condensed consolidated balance sheets.
Gain or loss due to the fair value changes in the 2021 Private Placement Warrants and the 2021 PIPE Warrants, both of which are included in other income, net in our unaudited condensed consolidated statements of operations, consisted of the following:
(In thousands)Three Months Ended September 30,Nine Months Ended September 30,
2023202220232022
Gain (loss) on fair value of Private Placement warrant liabilities$— $— $(5)$124 
Gain (loss) on fair value of PIPE warrant liabilities— — (3)66 
$— $— $(8)$190 
There were no transfers between fair value levels in the three and nine months ended September 30, 2023 and 2022.

10. Capital Structure
2023 Private Placement
On March 9, 2023, we entered into a Securities Purchase Agreement, with a single institutional investor, pursuant to which, in a private placement (the “2023 Private Placement”), we agreed to issue and sell (i) 1,650,000 shares of our common stock, par value $0.0001 per share; (ii) warrants that are exercisable six months from the date of issuance and will have a term of five years from the initial exercise date to purchase up to an additional 3,000,000 shares of our common stock (the “Series A Warrants”); (iii) warrants that are exercisable six months from the date of issuance and will have a term of two years from the initial exercise date to purchase up to an additional 3,000,000 shares of our common stock (the “Series B Warrants” and, collectively with Series A Warrants, the “Common Stock Purchase Warrants”); and (iv) pre-funded warrants (the “Pre-Funded Warrants,” and together with the Common Stock Purchase Warrants, the “Private Placement Warrants”) to purchase an additional 1,350,000 shares of our common stock (all of such shares issuable upon exercise of the Warrants, the “Warrant Shares”). On March 13, 2023, we announced that we completed the closing of the 2023 Private Placement. The purchase price of each share of common stock sold in the 2023 Private Placement was $1.50, the exercise price of each Common Stock Purchase Warrants (as defined above) is $2.04, and the exercise price of each Pre-Funded Warrant is $0.0001 and the purchase price of each Pre-Funded Warrant was $1.4999. The aggregate gross proceeds to us from the 2023 Private Placement were approximately $4.5 million, before deducting $0.3 million of placement agent fees and other offering expenses. We intend to use the net proceeds from the offering for general corporate purposes, including working capital.
On June 6, 2023, 100,000 Pre-Funded Warrants were exercised and on August 17, 2023, 549,000 Pre-Funded Warrants were exercised, bringing the total outstanding to 701,000 as of September 30, 2023.
Common Stock Reserved for Future Issuance
The following table summarizes shares of common stock reserved for future issuance as of September 30, 2023 (recorded on a post-reverse split basis):
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(In thousands)Number of Shares
Restricted stock units outstanding1,912 
Stock options outstanding54 
Shares issuable upon conversion of 2025 Notes3,857 
Shares issuable upon conversion of 2026 Notes1,080 
Shares issuable upon conversion of 2021 Public Warrants1,725 
Shares issuable upon conversion of 2021 Private Warrants57 
Shares issuable upon conversion of 2021 PIPE Warrants29 
Shares issuable upon conversion of the 2023 Private Placement Series A Warrants3,000 
Shares issuable upon conversion of the 2023 Private Placement Series B Warrants3,000 
Shares issuable upon conversion of the 2023 Private Placement Pre-Funded Warrants701 
Shares available for future grant under 2021 EIP840 
16,255 

2015 Cloudbreak Incentive Plan

The following table summarizes stock option activity under the Cloudbreak Plan (recorded on a post-reverse split basis):

Number of SharesWeighted Average Exercise Price Per Share
Outstanding as of December 31, 2022138 $50.76 
Options exercised— $— 
Outstanding as of March 31, 2023138 $50.76 
Options forfeited or expired(84)$53.00 
Outstanding as of June 30, 202354 $47.35 
Options forfeited or expired— $— 
Outstanding as of September 30, 202354 $47.35 

2021 Equity Incentive Plan

The following table summarizes our RSU activity under the 2021 EIP (recorded on a post-reverse split basis):

Number of Shares
Weighted Average Grant Date Fair Value Per Share
Outstanding as of December 31, 2022878 $6.61 
RSUs granted
663 $2.03 
RSUs vested and released
(82)$16.09 
RSUs forfeited
(118)$7.10 
Outstanding as of March 31, 2023
1,341 $3.91 
RSUs granted
1,000 $1.56 
RSUs vested and released
(277)$5.67 
RSUs forfeited
(42)$1.95 
Outstanding as of June 30, 2023
2,022 $2.55 
RSUs granted
— $— 
RSUs vested and released
(45)$8.68 
RSUs forfeited
(425)$1.83 
Outstanding as of September 30, 2023
1,552 $2.56 

2023 Inducement Equity Incentive Plan

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On May 1, 2023, our Board of Directors approved up to 700,000 shares to be issued under a 2023 Inducement Equity Incentive Plan, the “2023 IEIP”. The following table summarizes our RSU activity under the 2023 IEIP:

Number of Shares
Weighted Average Grant Date Fair Value Per Share
Outstanding as of December 31, 2022— $— 
RSUs granted
200 $1.24 
Outstanding as of June 30, 2023
200 $1.24 
RSUs granted
160 $1.01 
Outstanding as of September 30, 2023
360 $1.14 

Subsequent to September 30, 2023, 545,889 RSUs were canceled under the 2021 EIP and 160,000 RSUs were canceled under the 2023 IEIP due to the elimination of 20 positions at UpHealth, Inc. and 295,625 RSUs were accelerated in connection with the departure of our former Chief Executive Officer.

11. Income Taxes
As discussed in Note 1. Organization and Business, we deconsolidated UpHealth Holdings as of September 30, 2023; accordingly, the financial position of UpHealth Holdings as of December 31, 2022 and financial results of UpHealth Holdings in the three and nine months ended September 30, 2023 are included in our unaudited condensed consolidated financial statements and the financial position of UpHealth Holdings as of September 30, 2023 is not included in our unaudited condensed consolidated financial statements. The filing of a voluntary petition for relief under Chapter 11 of the U.S. Bankruptcy Code, as discussed in Note 1. Organization and Business, occurred on September 19, 2023. Management concluded that it would use the September 30, 2023 date for deconsolidation, as the last 12 days in the month were determined to not be material.
As also discussed in Note 1. Organization and Business, we deconsolidated Glocal as of July 1, 2022; accordingly, the financial results of Glocal in the six months ended June 30, 2022 are included in our unaudited condensed consolidated financial statements, and the financial position of Glocal as of September 30, 2023 and December 31, 2022 and the financial results of Glocal in the three months ended September 30, 2022 and the three and nine months ended September 30, 2023 are not included in our unaudited condensed consolidated financial statements.
The income tax benefit (expense) was zero and $13.2 million in the three months ended September 30, 2023 and 2022, respectively. The income tax benefit (expense) was $(0.9) million and $17.7 million in the nine months ended September 30, 2023 and 2022, respectively.
Consistent with our conclusion as of December 31, 2022, we continue to believe that it is not more likely than not that the deferred tax assets will be realized and we therefore maintained a full valuation allowance against the deferred tax assets as of September 30, 2023. However, we expect to suffer income tax expense due to U.S. tax rules related to the utilization of net operating loss carryforwards. In the nine months ended September 30, 2023, we recorded discrete tax items totaling $0.6 million related to the sale of Innovations Group.
The Internal Revenue Service (“IRS”) audited the 2008 and 2009 tax returns for a business in our Integrated Care Management segment for the proper year of inclusion of approximately $15.0 million long-term capital gain on the license of certain intellectual property rights. The business originally reported the gain on its 2010 S Corporation tax return, matching the year of inclusion for financial accounting purposes. The corporate level tax was paid to California and the business passed the gain through to its shareholders. The IRS has asserted that the business owes C Corporation tax of approximately $5.0 million for 2008, or in the alternative, the business owes C Corporation tax of approximately $5.0 million for 2009 as a built-in gain. In addition, the business could be assessed additional California franchise tax of approximately $1.3 million; and if additional income taxes are imposed, interest will be charged at approximately 4% per year, compounded annually, resulting in potential interest of approximately $3.0 million. The IRS has not asked that penalties be imposed.

The matter is currently pending before the U.S. Tax Court, Docket 11565-15. There are related tax cases for some of the former shareholders of the business for additional income taxes due if the gain is shifted to 2009. On December 4, 2018, the IRS filed a motion for summary judgment; however, the business prevailed, and the motion was denied. In January 2020, the business filed a motion for summary judgment arguing that either the gain was properly reported in 2010 and all taxes have been paid or in the alternative it should have been taxable in 2009 with no built-in gains tax. In both cases, there would be no additional income tax due for 2008 or 2009. The IRS filed an objection to the business’ motion. On March 3, 2021, the U.S. Tax Court, without consideration of the merits of the case, issued a very brief court order dismissing the business’ motion. Had the motion been granted, the need for a trial would have been obviated. The business filed a voluntary petition for relief under Chapter 11 of Title 11 of the United States Code (the “Bankruptcy Code”) in the United States Bankruptcy Court for the District of Delaware on October 20, 2023. As a result, the
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automatic stay imposed by section 362(a)(8) of the Bankruptcy Code became immediately effective, and, on October 30, 2023, the U.S. Tax Court entered an order staying all proceedings in the case. In addition, when we acquired the business in November 2020, all of the former shareholders of the business agreed to indemnify us for any losses as a result of this dispute with the IRS. This business is a subsidiary of UpHealth Holdings, which we deconsolidated as of September 30, 2023 (as discussed in Note 1. Organization and Business).

12. Earnings (Loss) Per Share
Basic earnings (loss) per share applicable to common stockholders is computed by dividing earnings applicable to common stockholders by the weighted average number of common shares outstanding. Diluted earnings (loss) per share assumes the conversion of any convertible securities using the treasury stock method or the if-converted method.
 
 Three Months Ended September 30,Nine Months Ended September 30,
(In thousands, except per share data)2023202220232022
Numerator:
Net income (loss) attributable to UpHealth, Inc.$(20,605)$(165,762)$(47,815)$(195,645)
Denominator:
Weighted average shares outstanding18,428 14,842 17,459 14,588 
Diluted effect of stock options— — — — 
   Diluted effect of RSUs
— — — — 
Weighted average shares outstanding assuming dilution18,428 14,842 17,459 14,588 
Net income (loss) per share attributable to UpHealth, Inc.:
Basic$(1.12)$(11.17)$(2.74)$(13.41)
Diluted$(1.12)$(11.17)$(2.74)$(13.41)
The calculation of basic and dilutive earnings per share included the following:
Three Months Ended September 30,Nine Months Ended September 30,
(In thousands, except per share data)2023202220232022
Pre-funded warrants with an exercise price of $0.0001(1)
701— 701— 
(1) The pre-funded warrants are included in the calculation of basic and dilutive earnings per share, as the shares are issuable for little consideration.
The calculation of basic and dilutive earnings per share excluded the following because the effect would be anti-dilutive:
Three Months Ended September 30,Nine Months Ended September 30,
(In thousands, except per share data)2023202220232022
2021 Public, Private and PIPE Warrants at a $115.00 per share conversion price
1,812 1,812 1,812 1,812 
2023 Private Placement Series A and B Warrants at a $2.04 per share conversion price
6,000 — 6,000 — 
Stock options54 142 54 142 
Restricted stock units1,912 1,007 1,912 1,007 
2025 Notes at a $17.50 per share conversion price(2)
3,857 3,857 3,857 3,857 
2026 Notes at a $106.50 per share conversion price
1,080 1,080 1,080 1,080 
Forward share purchase agreement— — — 170 
(2) Subject to the occurrence of certain corporate events.

13. Related Party Transactions
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See Note 8. Debt, for related party debt.
See Note 16. Commitments and Contingencies, for leases with related parties.
We make guaranteed payments to related parties. Guaranteed payments aggregated $5 thousand and $1.3 million in the three months ended September 30, 2023 and 2022, respectively, and $0.6 million and $3.8 million in the nine months ended September 30, 2023 and 2022, respectively. These amounts are presented in costs of revenues in our unaudited condensed consolidated statements of operations. We had unpaid guaranteed payments of $1 thousand and $0.5 million as of September 30, 2023 and December 31, 2022, respectively, which is included in accrued expenses in our unaudited condensed consolidated balance sheets. 
Due to related parties consisted of $2.5 million and $0.2 million as of September 30, 2023 and December 31, 2022, respectively. Due from related parties consisted zero and $14 thousand as of September 30, 2023 and December 31, 2022.

14. Segment Reporting
Our business is organized into three operating business segments and one non-operating business segment:
Virtual Care Infrastructure—consisting of U.S. Telehealth and International Telehealth businesses(3);
Services—consisting of Behavioral and Pharmacy businesses(1)(2);
Integrated Care Management—consisting of SaaS business(1); and
Corporate—consisting of holding company.
(1) As discussed in Note 1. Organization and Business, we deconsolidated UpHealth Holdings as of September 30, 2023; accordingly, the financial position of UpHealth Holdings as of December 31, 2022 and financial results of UpHealth Holdings in the three and nine months ended September 30, 2023 are included in our unaudited condensed consolidated financial statements and the financial position of UpHealth Holdings as of September 30, 2023 is not included in our unaudited condensed consolidated financial statements. The filing of a voluntary petition for relief under Chapter 11 of the U.S. Bankruptcy Code, as discussed in Note 1. Organization and Business, occurred on September 19, 2023. Management concluded that it would use the September 30, 2023 date for deconsolidation, as the last 12 days in the month were determined to not be material.
(2) As discussed in Note 3. Significant Transactions, we completed the sale of Innovations Group, which comprised our Pharmacy business, on May 11, 2023. In addition, we substantially completed the wind down of a company within our Behavioral business in our Services segment in the three months ended June 30, 2023.
(3) As discussed in Note 1. Organization and Business, we deconsolidated Glocal as of July 1, 2022; accordingly, the financial results of Glocal in the six months ended June 30, 2022 are included in our unaudited condensed consolidated financial statements, and the financial position of Glocal as of September 30, 2023 and December 31, 2022 and the financial results of Glocal in the three months ended September 30, 2022 and the three and nine months ended September 30, 2023 are not included in our unaudited condensed consolidated financial statements.
We evaluate performance based on several factors, of which revenues, gross profit, and total assets are the primary financial measures:
Revenues by segment consisted of the following:

Three Months Ended September 30,Nine Months Ended September 30,
In thousands2023202220232022
Virtual Care Infrastructure
$18,506 $14,978 $52,802 $47,423 
Services10,908 19,893 47,225 56,653 
Integrated Care Management3,267 3,795 12,622 14,230 
Total revenues$32,681 $38,666 $112,649 $118,306 

Gross profit by segment consisted of the following:

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Three Months Ended September 30,Nine Months Ended September 30,
In thousands2023202220232022
Virtual Care Infrastructure
$10,789 $7,186 $29,444 $21,090 
Services5,593 6,986 23,232 19,465 
Integrated Care Management1,241 2,854 7,599 11,385 
Total gross profit$17,623 $17,026 $60,275 $51,940 

Total assets by segment consisted of the following:

In thousandsSeptember 30, 2023December 31, 2022
Virtual Care Infrastructure$134,877 $140,776 
Services— 124,980 
Integrated Care Management— 44,776 
Corporate100,267 29,272 
Total assets$235,144 $339,804 

All long-lived assets were located in the U.S. as of September 30, 2023 and December 31, 2022.


15. Leases
As discussed in Note 1. Organization and Business, we deconsolidated UpHealth Holdings as of September 30, 2023; accordingly, the financial position of UpHealth Holdings as of December 31, 2022 and financial results of UpHealth Holdings in the three and nine months ended September 30, 2023 are included in our unaudited condensed consolidated financial statements and the financial position of UpHealth Holdings as of September 30, 2023 is not included in our unaudited condensed consolidated financial statements. The filing of a voluntary petition for relief under Chapter 11 of the U.S. Bankruptcy Code, as discussed in Note 1. Organization and Business, occurred on September 19, 2023. Management concluded that it would use the September 30, 2023 date for deconsolidation, as the last 12 days in the month were determined to not be material.
As also discussed in Note 1. Organization and Business, we deconsolidated Glocal as of July 1, 2022; accordingly, the financial results of Glocal in the six months ended June 30, 2022 are included in our unaudited condensed consolidated financial statements, and the financial position of Glocal as of September 30, 2023 and December 31, 2022 and the financial results of Glocal in the three months ended September 30, 2022 and the three and nine months ended September 30, 2023 are not included in our unaudited condensed consolidated financial statements.
The components of lease expense consisted of the following during the three and nine months ended September 30, 2023:
Three Months Ended September 30, 2023Nine Months Ended September 30, 2023
In thousandsThird PartyRelated PartyTotalThird PartyRelated PartyTotal
Finance lease costs:
Amortization of right-of-use assets$814 $— $814 $2,546 $— $2,546 
Interest on lease liabilities75 — 75 244 — 244 
Operating lease costs487 98 585 1,796 294 2,090 
Short-term lease costs40 — 40 106 67 173 
Variable lease costs144 — 144 597 — 597 
Sublease income(111)— (111)(353)— (353)
Total lease costs$1,449 $98 $1,547 $4,936 $361 $5,297 
Lease-related assets and liabilities recorded on the unaudited condensed consolidated balance sheet are as follows:
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September 30, 2023December 31, 2022
In thousandsThird PartyThird PartyRelated PartyTotal
Assets
Finance lease right-of-use assets (included in property and equipment, net)$4,696 $5,916 $— $5,916 
Operating lease right-of-use assets1,653 5,819 1,394 7,213 
Total leased assets$6,349 $11,735 $1,394 $13,129 
Liabilities
Lease liabilities, current:
Finance lease liabilities$3,044 $3,023 $— $3,023 
Operating lease liabilities620 2,130 322 2,452 
Lease liabilities, current$3,664 $5,153 $322 $5,475 
Lease liabilities, noncurrent:
Finance lease liabilities$1,821 $2,976 $— $2,976 
Operating lease liabilities1,476 4,672 1,093 5,765 
Lease liabilities, noncurrent3,297 7,648 1,093 8,741 
Total leased liabilities$6,961 $12,801 $1,415 $14,216 
Accumulated amortization related to the finance lease assets was $9.2 million and $3.9 million as of September 30, 2023 and December 31, 2022, respectively.
Other information consisted of the following:
September 30, 2023December 31, 2022
In thousandsThird PartyRelated PartyTotalThird PartyRelated PartyTotal
Cash paid for amounts included in measurement of liabilities:
Operating cash flows from operating leases$552 $95 $647 $3,632 $371 $4,003 
Operating cash flows from finance leases$73 $— $73 $310 $— $310 
Financing cash flows from finance leases$2,510 $— $2,510 $3,106 $— $3,106 
Right-of-use assets obtained in exchange for new lease liabilities:
Finance leases$706 $— $706 $4,110 $— $4,110 
Operating leases$— $— $— $10,843 $1,706 $12,549 

The following table summarizes our lease term and discount rate assumptions as of September 30, 2023:

September 30, 2023
Third Party
Weighted-average remaining lease term (years):
Finance leases1.78
Operating leases3.19
Weighted-average discount rate:
Finance leases7.2%
Operating leases6.9%

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Undiscounted future minimum lease payments (displayed by year and in the aggregate) under noncancelable operating and finance leases with terms of more than one year, as of September 30, 2023, have been reconciled to the total operating and finance lease liabilities recognized on the unaudited condensed consolidated balance sheets as of September 30, 2023 as follows:

September 30, 2023
Finance LeasesOperating Leases
In thousandsThird PartyThird Party
Remaining 2023$878 $187 
20242,896 732 
20251,202 705 
2026206 594 
2027— 100 
Thereafter— — 
Total lease payments5,182 2,318 
Less: Interest317 222 
Present value of lease liabilities$4,865 $2,096 

In the nine months ended September 30, 2023, we recorded an impairment charge of $0.4 million in our Integrated Care Management segment in connection with the write-down of an office lease which is included in impairment of goodwill, intangible assets, and other long-lived assets in our unaudited condensed consolidated statements of operations.
Prior to the adoption of ASU 2016-02, Leases, the following was disclosed in our Quarterly Report on Form 10-Q in the three and nine months ended September 30, 2022:

Total rent expense under related party and third-party agreements consisted of the following:

In thousandsThree Months Ended September 30, 2022Nine Months Ended September 30, 2022
Related party$202 $602 
Third-party1,125 3,101 
Sublease income(146)(392)
Total rent expense, net of sublease income$1,181 $3,311 

In the nine months ended September 30, 2022, we recorded additional lease abandonment expense totaling $0.1 million related to a termination fee we paid to exit an office which is included in impairment of goodwill, intangible assets, and other long-lived assets in our unaudited condensed consolidated statements of operations.


16. Commitments and Contingencies
Commitments
Operating leases

See Note 15. Leases, for commitments related to our operating leases.
Contingencies
From time to time, we may be subjected to claims or lawsuits which arise in the ordinary course of business, including the previously disclosed tax matter (see Note 11. Income Taxes, for further information) and matters described below. Estimates for resolution of legal and other contingencies are accrued when losses are probable and reasonably estimable in accordance with ASC 450, Contingencies. Except as set forth below, in the opinion of management, after consulting with legal counsel, none of these other claims are currently expected to have a material adverse effect on our condensed consolidated results of operations, financial position or cash flows.
Advisory Services Agreement Dispute
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As discussed in Note 1. Organization and Business, since 2021, UpHealth Holdings has been a party to the Needham Action in the state court in New York entitled Needham & Company LLC v. UpHealth Holdings, Inc. and UpHealth Services, Inc., which arose out of UpHealth Services, Inc.’s engagement of Needham to provide placement and other financial advisory services. On September 14, 2023, the trial in New York issued a Decision and Order granting summary judgment in favor of Needham and denying UpHealth Holdings’ and UpHealth Services, Inc.’s motion for summary judgment. That court in New York entered that Decision on its docket on September 15, 2023. The Decision and Order concluded that Needham is entitled to fees in the amount of $31.3 million, plus interest. On September 18, 2023, the court in New York signed a judgment against UpHealth Holdings and UpHealth Services, Inc. in the amount of $31.3 million, plus prejudgment interest of $6.5 million, for a total judgment of $37.8 million, plus post-judgment interest of 9% per year. Notwithstanding the filing of the voluntary petition for relief under Chapter 11 of the U.S. Bankruptcy Code in the Bankruptcy Court, and the automatic stay pursuant to section 362(a) of the U.S. Bankruptcy Code, the Clerk of Court entered that judgment on the docket on September 27, 2023. On November 13, 2023, UpHealth Holdings entered into a stipulation with Needham in the Bankruptcy Court providing that, to the extent it applies, the automatic stay pursuant to section 362(a) of the Bankruptcy Code shall be deemed modified for the sole and limited purpose of authorizing UpHealth Holdings and UpHealth Services, Inc. to appeal the New York court’s judgment (and for Needham to be able to participate in the appeal). We are awaiting the Bankruptcy Court’s entry of an order approving the stipulation. When it does so, we will appeal the judgment in the Needham Action.
Included in accrued expenses in our unaudited condensed consolidated balance sheet of December 31, 2022 was a liability totaling $8.0 million related to this matter. As a result of the summary judgment, in the three and nine months ended September 30, 2023, we recorded additional expense of $29.8 million, which was included in acquisition, integration, and transformation costs in our unaudited condensed consolidated statements of operations, which increased our total liability to $37.8 million as of September 30, 2023. As discussed in Note 1. Organization and Business, we deconsolidated UpHealth Holdings as of September 30, 2023; accordingly, the financial position of UpHealth Holdings as of September 30, 2023 is not included in our unaudited condensed consolidated financial statements.
Indemnification
Certain of our agreements require us to indemnify our customers from any claim or finding of intellectual property infringements, as well as from any losses incurred relating to breach of representations, failure to perform, or specific events as outlined within the particular contract. We have not received any claims or estimated the maximum potential amount of indemnification liability under these agreements and have recorded no liabilities for these agreements.
 
17. Subsequent Events
Management has determined that no material events or transactions have occurred subsequent to the balance sheet date, other than those events noted below, that require disclosure in our unaudited condensed consolidated financial statements.
As discussed in Note 1. Organization and Business, on November 16, 2023, we agreed to sell 100% of the outstanding equity interests of Cloudbreak, our wholly owned subsidiary, to Forest Buyer, LLC, a Delaware limited liability company and an affiliate of GTCR, pursuant to the Purchase Agreement. We will utilize the proceeds from the Sale for payment in full or in part of the 2026 Notes and 2025 Notes, as well as other expenses related to the Transactions. The Closing is expected in the first half of 2024, subject to obtaining customary regulatory and stockholder approval.
In connection and concurrently with the entry into the Purchase Agreement, we, Cloudbreak and Forest Buyer entered into Transaction Support Agreement, with the Consenting Senior Secured Noteholders, which are the holders of at least 69% of the 2025 Notes, and the Consenting Unsecured Noteholders, which are the holders of at least 88% of the 2026 Notes, pursuant to which the parties have agreed, among other things, to support the Purchase Agreement and the Transactions and to enter into and effect the Escrow Agreements, the Supplemental Indentures in connection with the Fundamental Change Repurchase Offer to be made by us and each other Definitive Document (as defined in the Transaction Support Agreement), in each case, subject to the terms and conditions set forth in the Transaction Support Agreement.
Motion Seeking Approval of Thrasys Transition Agreements and Related Matters
Thrasys, a Debtor in the Chapter 11 cases, operates an integrated care management business, which provides customers with highly customized digital products through its SyntraNetTM technology platform and applications. Because each of Thrasys’s customers have different source code configurations, the business does not have an easily scalable code base and the process of winning and onboarding new customers takes approximately 12 to 18 months. For years, Thrasys operated at almost break-even cash flow, with the majority of revenues coming from license fees paid up-front annually. Towards the end of 2022, Thrasys began to experience diminishing liquidity, and it became clear that its liquidity issues would not be easily resolved. The customized nature of the Thrasys’s business led to discussions with its customers regarding potential solutions. Following substantial negotiations with the customers of Thrasys and in consultation with its advisors, Thrasys has entered into three transition agreements with its customers, (i) Local Initiative Health Authority for Los Angeles County, a local public entity operating and doing business as L.A. Care Health Plan, (ii) EmpiRx Health LLC, a Delaware corporation and (iii) the County of Alameda, California, USA (each, a “Transition Agreement”), which provide for, among other things, the grant to each customer of a perpetual, non-exclusive license of the applicable source code
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and related SyntraNetTM platform and the provision by Thrasys of certain transition services during the transition term provided under the applicable Transition Agreement. Pursuant to the applicable Transition Agreement, each of Thrasys’s customers will obtain its own source code and highly trained employees, and there is no obligation on Thrasys (or any other of the Debtors) to maintain or repair or update the code following the transition period under the Transition Agreements.
As a result of the transactions contemplated by the Transition Agreements, Thrasys will receive $3.8 million in cash from its customers. Pursuant to the Transition Agreements, Thrasys’s employees, with a few exceptions, will receive employment offers from Thrasys’s customers, provided that certain payments to be received by such employees are contingent upon their execution and delivery of a general release of claims in favor of the Debtors. As a condition to the willingness of such customers to enter into the Transition Agreements, the Transition Agreements also contemplate the assumption and assignment of associated contracts to the customers, which, in addition to the hiring of Thrasys’s existing employees, will result in substantial reduction of administrative expenses in respect of Thrasys. Except as otherwise provided in the Transition Agreements, Thrasys will continue to own all intellectual property, subject to such non-exclusive licenses. Upon the consummation of the transactions contemplated by the Transition Agreements, if approved by the Bankruptcy Court, Thrasys will no longer operate and will therefore have no use for the executory contracts previously utilized, the assumption and assignment of which is contemplated by the Transition Agreements.
The Transition Agreements shall only become effective on the date that the Bankruptcy Court enters an order approving the Transition Agreements. Upon termination of the Transition Agreements, (a) all fees and other amounts owed to Thrasys prior to such termination shall be immediately due and payable by the applicable customer and (b) in the case of a termination by Thrasys due to a material breach by the applicable customer of certain restrictions in respect of the SyntraNetTM source code, including with respect to the sale, transfer or assignment thereof and certain uses of open source software, or in the case of a material breach by such customer of its confidentiality obligations with respect to SyntraNetTM source code, such customer’s rights with respect to SyntraNetTM (including its license, use and ownership thereof, and modifications and enhancements thereto), shall terminate and such customer shall be obligated to return or destroy such source code, at Thrasys’s option, within 10 days of the effective date of termination. The Transition Agreements also provide for a mutual release of claims by the parties.
On November 16, 2023, the Debtors filed motion with the Bankruptcy Court seeking entry of an order (i) authorizing and approving the Debtors, including Thrasys, to enter into and perform under certain Transition Agreements (as defined below) with the customers of Thrasys, (ii) authorizing and approving the assumption and assignment of certain executory contracts related to the transactions contemplated thereby and (iii) granting related relief. The motion was presented to the Bankruptcy Court at a “second day hearing” held on November 17, 2023. We expect the Bankruptcy Court will enter its decision on the motion at a hearing currently scheduled on December 1, 2023.
In addition, on November 17, 2023, a motion to pay retention bonuses to Thrasys employees involved in the transition of the Integrated Care Management segment through year end was approved by the Bankruptcy Court.
Subsequent to September 30, 2023, 545,889 RSUs were canceled under the 2021 EIP and 160,000 RSUs were canceled under the 2023 IEIP due to the elimination of 20 positions at UpHealth, Inc. and 295,625 RSUs were accelerated in connection with the departure of our former Chief Executive Officer.
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Item 2. Managements Discussion and Analysis of Financial Condition and Results of Operations
Unless otherwise indicated or the context otherwise requires, references in this report (this “Quarterly Report”) to “we,” “our,” “us,” “UpHealth or the “Company and other similar terms refer to UpHealth, Inc. and its consolidated subsidiaries. The following discussion and analysis of our financial condition and results of operations should be read in conjunction with our unaudited condensed consolidated financial statements and the notes thereto contained elsewhere in this Quarterly Report. Certain information contained in the discussion and analysis set forth below includes forward-looking statements that involve risks and uncertainties.

Special Note Regarding Forward-Looking Statements

This Quarterly Report includes “forward-looking statements” within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Exchange Act that are not historical facts, and involve risks and uncertainties that could cause actual results to differ materially from those expected and projected. All statements, other than statements of historical fact included in this Quarterly Report including, without limitation, statements in this “Management’s Discussion and Analysis of Financial Condition and Results of Operations” regarding the company’s financial position, business strategy and the plans and objectives of management for future operations, are forward-looking statements. Words such as “expect,” “believe,” “anticipate,” “intend,” “estimate,” “seek,” “may,” “might,” “plan,” “possible,” “potential,” “should, “would” and similar words and expressions are intended to identify such forward-looking statements. Such forward-looking statements relate to future events or future performance, but reflect management’s current beliefs, based on information currently available. A number of factors could cause actual events, performance or results to differ materially from the events, performance and results discussed in the forward-looking statements. For information identifying important factors that could cause actual results to differ materially from those anticipated in the forward-looking statements, please refer to the “Risk Factors” section in Part II, Item 1A. of this Quarterly Report, the “Risk Factors” section in our Annual Report on Form 10-K for the fiscal year ended December 31, 2022 filed with the SEC on March 31, 2023 (our “Annual Report”) and in any more recent filings with the SEC. The Company’s securities filings can be accessed on the EDGAR section of the SEC’s website at www.sec.gov. Except as expressly required by applicable securities law, the company disclaims any intention or obligation to update or revise any forward-looking statements whether as a result of new information, future events or otherwise.

UpHealth, Inc. Business Overview

In 2022, after undergoing a process launched in the second half of 2021 designed to help us determine how to tie the various components of the businesses brought together between November 2020 and June 2021, we turned to transforming our business strategy to create a company that can profitably fulfill our mission as an integrated whole. By considering our previous financial performance, we determined that it was necessary for us to pivot and to focus on fewer investments for growth. As a result, we sought to establish a company that will deliver high-quality, predictable revenue streams, conserve cash and readjust our operating expenses, and improve operational excellence. This led us to make the following decisions with regard to our reporting segments:

As a result of the previously disclosed ongoing control issues and legal proceedings with Glocal, we deconsolidated Glocal in July 2022. These issues and disputes are described in our Current Reports on Form 8-K filed with the SEC on October 3, 2022 and November 14, 2022, and in our Quarterly Report on Form 10-Q for the fiscal quarter ended September 30, 2022 filed with the SEC on December 29, 2022, as well as in Part II, Item 1, Legal Proceedings, of this Quarterly Report. Accordingly, the financial results of Glocal in the six months ended June 30, 2022 are included in the discussion of our financial results for the Virtual Care Infrastructure segment, but the financial results of Glocal in the three months ended September 30, 2022 and the three and nine months ended September 30, 2023 are excluded in the discussion. As of September 30, 2023, the operations of Glocal remain deconsolidated from the rest of UpHealth as we continue to pursue all legal recourse against the founders of that business.

At the start of 2023, we made the decision to integrate BHS into our legacy TTC operations and wind-down our provider practice in Missouri, which was substantially completed in the three months ended June 30, 2023. The financial results of BHS in the three and nine months ended September 30, 2023 and 2022 are included in the discussion of our financial results for the Services segment.

On February 26, 2023, UpHealth Holdings agreed to sell 100% of the outstanding capital stock of Innovations Group to Belmar MidCo, Inc., a Delaware corporation (“Belmar”) and a wholly owned subsidiary of Belmar Holdings, Inc., a Delaware corporation, a portfolio company of Webster Capital IV, L.P., a Delaware limited partnership, pursuant to a stock purchase agreement, dated February 26, 2023, by and among UpHealth, UpHealth Holdings, Innovations Group, and Belmar. The sale closed on May 11, 2023 for gross proceeds of $56.0 million, subject to working capital, closing debt, and other adjustments. Accordingly, the financial results of Innovations Group for the period from January 1, 2023 through May 10, 2023, and the three and nine months ended September 30, 2022 are included in the discussion of our financial results for the Services segment.

During and subsequent to the three months ended September 30, 2023, the following events occurred, which further impacted our business and reporting segments:

Since 2021, UpHealth Holdings has been a party to a legal action in the state court in New York entitled Needham & Company LLC (“Needham”) v. UpHealth Holdings, Inc. and UpHealth Services, Inc. (the “Needham Action”), which arose out of UpHealth Services,
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Inc.’s engagement of Needham to provide placement and other financial advisory services. On September 14, 2023, the trial court in New York issued a Decision and Order granting summary judgment in favor of Needham and denying UpHealth Holdings’ and UpHealth Services, Inc.’s motion for summary judgment. The court in New York entered that Decision and Order on its docket on September 15, 2023. The Decision and Order concluded that Needham is entitled to fees in the amount of $31.3 million, plus interest. On September 18, 2023, the court in New York signed a judgment against UpHealth Holdings and UpHealth Services, Inc. in the sum of $31.3 million, plus prejudgment interest of $6.5 million, for a total judgment of $37.8 million, plus post-judgment interest of 9% per year. Notwithstanding the filing of a voluntary petition for relief under Chapter 11 of the U.S. Bankruptcy Code in the United States Bankruptcy Court for the District of Delaware (the “Bankruptcy Court”) as discussed below, and the automatic stay pursuant to section 362(a) of the U.S. Bankruptcy Code, the Clerk of Court of the court in New York entered that judgment on the court’s docket on September 27, 2023. On November 13, 2023, UpHealth Holdings entered into a stipulation with Needham in the Bankruptcy Court Delaware providing that, to the extent it applies, the automatic stay pursuant to section 362(a) of the Bankruptcy Code shall be deemed modified for the sole and limited purpose of authorizing UpHealth Holdings and UpHealth Services, Inc. to appeal the trial court judgment (and for Needham to be able to participate in the appeal). We are awaiting the Bankruptcy Court’s entry of an order approving the stipulation. When it does so, we will appeal the judgment in the Needham Action. As a result of the summary judgment, in the three and nine months ended September 30, 2023, we recorded additional expense of $29.8 million, which was included in acquisition, integration, and transformation costs in our unaudited condensed consolidated statements of operations.

As a result of the bankruptcy proceedings described above and the designation of UpHealth Holdings, Thrasys, BHS and the subsidiaries of Thrasys and BHS, as “debtors-in-possession,” we determined that a reconsideration event occurred on September 19, 2023, which required us to reassess whether UpHealth Holdings was a Variable Interest Entity (“VIE”) and whether we continued to have a controlling financial interest in UpHealth Holdings. Based on this assessment, we concluded that UpHealth Holdings was a VIE, and furthermore, that we no longer had the ability to direct any activities of UpHealth Holdings and no longer have a controlling financial interest. As a result, effective September 30, 2023, we deconsolidated UpHealth Holdings and recorded a $59.1 million gain on deconsolidation of equity investment in our unaudited condensed consolidated statements of operations, measured as the difference between the fair value of UpHealth Holdings of $75.6 million and the carrying amount of UpHealth Holdings’ assets and liabilities as of September 30, 2023. Management concluded that it would use the September 30, 2023 date for deconsolidation, as the last 12 days in the month were determined to not be material. The fair value of UpHealth Holdings, which is included in equity investment in our unaudited condensed consolidated balance sheets, was determined based upon generally accepted valuation approaches, including the income and market approaches. Accordingly, the financial results of UpHealth Holdings in the three and nine months ended September 30, 2023 and 2022 are included in the discussion of our financial results in the Services and Integrated Care Management segments.

Following the Decision and Order in the Needham Action, on September 19, 2023, UpHealth Holdings filed a voluntary petition for relief under Chapter 11 of the U.S. Bankruptcy Code in the Bankruptcy Court. In addition, on October 20, 2023, two of UpHealth Holdings’ wholly-owned subsidiaries, Thrasys, Inc. (“Thrasys”) and Behavioral Health Services, LLC (“BHS”), and each of the subsidiaries of Thrasys and BHS (such subsidiaries, collectively with UpHealth Holdings, Thrasys and BHS, being referred to individually herein and collectively as the “Debtors”), filed voluntary petitions for relief under Chapter 11 of the U.S. Bankruptcy Code in the Bankruptcy Court. The Chapter 11 cases of the Debtors are being jointly administered under the caption In re UpHealth Holdings, Inc., Case No. 23-11476 (U.S. Bankr. D. Del.), for procedural purposes only. Following the commencement of their Chapter 11 cases, the Debtors have filed a number of ordinary “first-” and “second-day” motions to continue ordinary course operations and allow for a smooth transition into Chapter 11. On October 24, November 1 and November 17, 2023, the U.S. Bankruptcy Court approved all of the “first-” and “second-day” motions, including but not limited to confirming the worldwide automatic injunction of all litigation and creditor action against the Debtors, allowing the use of cash and the continued use of the Debtors’ cash management system, allowing payment to employees and independent contractors and setting a deadline for creditors to file proofs of claim. Accordingly, the Debtors continue to operate their business as “debtors-in-possession” under the jurisdiction of the Bankruptcy Court and in accordance with the applicable provisions of the U.S. Bankruptcy Code and orders of the Bankruptcy Court.

The filing of the Chapter 11 case by UpHealth Holdings constitutes an event of default that accelerated our obligations under the following debt instruments:

Indenture, dated June 9, 2021, by and between UpHealth and Wilmington Trust, National Association, a national banking association (the “Indenture Trustee”), in its capacity as trustee thereunder (the “Unsecured Notes Indenture”), governing UpHealth’s 6.25% Convertible Senior Notes due 2026 (the “2026 Notes” and all beneficial holders thereof, the “2026 Noteholders”) which, subject to the event of default triggered by the Chapter 11 case, mature on June 15, 2026.

Indenture, dated as of August 18, 2022, by and between UpHealth and the Indenture Trustee, in its capacity as trustee and as collateral agent thereunder (the “Senior Secured Notes Indenture” and together with the Unsecured Notes Indenture, the “Indentures”), governing UpHealth’s Variable Rate Convertible Senior Secured Notes due 2025 (the “2025 Notes” and all beneficial holders thereof, the “2025 Noteholders”) which, subject to the event of default triggered by the Chapter 11 case, mature on December 15, 2025.

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The Indentures provide that upon the filing of the Chapter 11 case, the principal and interest due thereunder shall be immediately due and payable. As a result of such acceleration of tour debt obligations in respect of the 2025 Notes and 2026 Notes, we believe there is substantial doubt about our ability to continue as a going concern, as described in this Quarterly Report.

On November 16, 2023, we agreed to sell 100% of the outstanding equity interests of Cloudbreak, our wholly owned subsidiary, to Forest Buyer, LLC, a Delaware limited liability company (“Forest Buyer”) and an affiliate of GTCR LLC, a leading private equity firm (“GTCR”), pursuant to a membership interests purchase agreement, dated November 16, 2023, by and among the Company, Cloudbreak and Forest Buyer (the “Purchase Agreement”). We will utilize the proceeds from the sale for payment in full or in part of the Company’s 2026 Notes and 2025 Notes, as well as other expenses related to the transaction. The sale of Cloudbreak and the other transactions contemplated by the Purchase Agreement are expected to close in the first half of 2024, subject to obtaining customary regulatory and stockholder approval.

In connection and concurrently with the entry into the Purchase Agreement, the Company, Cloudbreak and Buyer entered into a transaction support agreement, dated as of November 16, 2023 (the “Transaction Support Agreement”), with certain beneficial holders of the 2025 Notes (being the holders of at least 69% of the 2025 Notes, the “Consenting Senior Secured Noteholders”) and certain beneficial holders of the 2026 Notes (being the holders of at least 88% of the 2026 Notes, the “Consenting Unsecured Noteholders”, and together with the Consenting Senior Secured Noteholders, the “Consenting Noteholders”), pursuant to which the parties have agreed, among other things, to support the Purchase Agreement and the Transactions and to enter into and effect certain Escrow Agreements, Supplemental Indentures in connection with the Fundamental Change Repurchase Offer to be made by the Company and each other Definitive Document (as defined in the Transaction Support Agreement), in each case, subject to the terms and conditions set forth in the Transaction Support Agreement. The Supplemental Indenture to the Senior Secured Notes Indenture will, among other things, (a) provide for the waiver, with respect to the Company and Cloudbreak, of the specified events of default under the Senior Secured Notes Indenture resulting from the commencement of the Chapter 11 cases and (b) rescind, with respect to us and Cloudbreak, the acceleration of the 2025 Notes resulting from the occurrence of the foregoing events of default. The Supplemental Indenture to the Unsecured Notes Indenture will, among other things, provide for the waiver, with respect to the Company and Cloudbreak, of the specified events of default under the Unsecured Notes Indenture resulting from the acceleration of the 2025 Notes resulting from the occurrence of the event of default of the Senior Secured Notes Indenture and the commencement of the Chapter 11 cases.

Thrasys has also filed motions to effectuate a transition of the Integrated Care Management segment to its customers. In addition, a motion to pay retention bonuses to Thrasys employees involved in the transition of the Integrated Care Management segment through year end was approved by the U.S. Bankruptcy Court on November 17, 2023.

For the three and nine months ended September 30, 2023, we operated in three business segments: (a) Virtual Care Infrastructure, which consists of our U.S. Telehealth business; (b) Services, which consists of our Behavioral business, and (c) Integrated Care Management, which uses the SyntraNetTM technology platform. Due to the deconsolidation of UpHealth Holdings as of September 30, 2023, our future operations will consist of only one segment, Virtual Care Infrastructure, until such time as the Sale of Cloudbreak is completed and/or we are able to reconsolidate UpHealth Holdings.

Virtual Care Infrastructure Segment

Overview

The Virtual Care Infrastructure segment consists of the U.S. Telehealth business, a technology and technology-enabled services business that connects healthcare systems with platforms, analytics, and services that make clinical and administrative processes simpler and more efficient. Hospital systems, physicians, and patients depend on us to help them improve performance, reduce costs and advance care quality through technology-enabled services built directly into clinical workflows.

The U.S. Telehealth business is a provider of unified telehealth solutions and digital health tools aimed at increasing access to healthcare and resolving health disparities across the care continuum. Through our MarttiTM platform, which serves as the digital front door to in-hospital care, the U.S. Telehealth business provides digital health infrastructure enabling its partners to implement unique, private-label telehealth strategies customized to their specific needs and markets, with language access built-in. The MarttiTM platform has one of the largest installed user bases in the nation, performing more than 300,000 encounters per month on over 40,000 video endpoints at over 2,800 healthcare venues in over 250 languages across the United States.

In 2022, the U.S. Telehealth business expanded its operations by leveraging its existing platform to include other telemedicine use cases such as telestroke, teleneurology, and telepsychiatry. We also launched a home health virtual visit platform enabling healthcare system partners to see their patients remotely on any device, at any time, anywhere the patient may be, and in any language they may speak.

The U.S. Telehealth’s products and services are sold primarily through a direct sales force. The U.S. Telehealth’s products are also supported and distributed through an array of alliances and business partnerships with other technology vendors, who integrate and interface our
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products with their applications. The U.S. Telehealth’s business offers an expanding suite of telehealth use cases, which are delivered under multi-year contracts that include fixed minimums with upside attributable to usage-based fees. Our client base includes hospitals and health systems, federally qualified healthcare clinics (“FQHCs”), urgent care centers, stand-alone clinics, and medical practices.

As discussed in Note 1. Organization and Business, in the Notes to Condensed Consolidated Financial Statements of this Quarterly Report, we deconsolidated Glocal, which comprised the International Telehealth business, on July 1, 2022. Accordingly, the financial results of Glocal in the six months ended June 30, 2022 are included in our unaudited condensed consolidated financial statements, and the financial results of Glocal in the three months ended September 30, 2022 and three and nine months ended September 30, 2023 are not included in our unaudited condensed consolidated financial statements.

On November 16, 2023, we agreed to sell 100% of the outstanding equity interests of Cloudbreak, our wholly owned subsidiary, to Forest Buyer, pursuant to the Purchase Agreement, dated November 16, 2023, by and among the Company, Cloudbreak and Forest Buyer. We will utilize the proceeds from the sale for payment in full or in part of the Company’s 2026 Notes and 2025 Notes, as well as other expenses related to the transaction. The sale of Cloudbreak and the other transactions contemplated by the Purchase Agreement are expected to close in the first half of 2024, subject to obtaining customary regulatory and stockholder approval.

Components of Results of Operations

Revenues

Services. Services revenues from the U.S. Telehealth business are generated primarily from the sale of subscription-based fixed monthly minute and variable rate per unit of service medical language interpretation services. Ancillary revenues are also generated from the rental of Martti™ devices and from the provision of information technology services that include connectivity and ongoing support of the Martti™ software platform. Generally, medical language interpretation and information technology services are invoiced monthly. Fixed monthly minute medical language interpretation subscription and information technology services fees are invoiced in advance in the period preceding the service. Variable rate per unit medical language interpretation and information technology services fees (including overage fees related to minutes used by the customer in excess of the fixed monthly minute subscription) are invoiced monthly in arrears. Martti™ device leases are invoiced monthly in advance in the period preceding the usage. Invoiced amounts are typically due within 30 days of the invoice date.

In the nine months ended September 30, 2022, services revenues also included revenues from the International Telehealth business, which were generated primarily from operating hospitals and clinics, including pharmacy and medicine sales, and transaction fees per telemedicine consultation.

Products. Products revenues consist of the sale of Martti™ devices to its customers. Sale of Martti™ devices are generally invoiced at contract execution (50%) and upon the delivery of the devices to the customer (50%). Invoiced amounts are typically due within 30 days of the invoice date.

In the nine months ended September 30, 2022, products revenues also included revenues from the International Telehealth business, which were generated primarily from the sale of HelloLyf CX digital dispensaries and the construction of HelloLyf HX digital hospitals.

Costs of Revenues

Costs of revenues primarily consist of costs related to supporting and hosting the product offerings and delivering services, and include the cost of maintaining data centers, customer support team, and professional services staff, in addition to third-party service provider costs such as data center and networking expenses, amortization of capitalized software development costs, the cost of purchased equipment inventory sold to customers, and an allocation of facilities, information technology, and depreciation costs.

In the nine months ended September 30, 2022, costs of revenues also included costs of revenues from the International Telehealth business, which primarily consisted of costs of building and operating hospitals, including costs for the purchase of medicines, professional/doctor fees, the cost to build HelloLyf CX digital dispensaries and HelloLyf HX digital hospitals, and an allocation of information technology and depreciation costs.

Operating Expenses

Sales and Marketing (S&M) Expenses. S&M expenses consist of compensation and benefits, costs related to advertising, marketing programs, and events, and an allocation of facilities, information technology, and depreciation costs.

General and Administrative (G&A) Expenses. G&A expenses consist of compensation and benefits expense, and other administrative costs, related to its executive, finance, human resources, legal, facilities, and information technology teams, net of allocations to costs of revenues and S&M.
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Depreciation and Amortization Expenses. Depreciation expense relates to the depreciation of computer equipment, purchased software, furniture and fixtures, and office equipment, net of amounts allocated to costs of revenues. Amortization expense relates to the amortization of intangible assets from the acquisitions of the Virtual Care Infrastructure businesses.

Services Segment

Overview

The Services segment consists of the Behavioral business, which provides behavioral health services in the United States and is critically important to managing whole person care and its associated costs. The Services segment also included the Pharmacy business until we sold Innovations Group, a compounding pharmacy business, on May 11, 2023.

Our Behavioral business is powered by our UpHealth BehavioralTM platform, which provides evidence-based and tech-enabled behavioral health and substance abuse services via onsite care delivery and telehealth. Our UpHealth BehavioralTM platform is working to deliver an increasing volume of services, including telehealth services, to existing customers, as well as clients belonging to the Integrated Care Management and Virtual Care Infrastructure platforms.

UpHealth BehavioralTM provides comprehensive patient-centered care, addressing the physical, mental, and social well-being of our clients. We engage people in the most appropriate care settings, including clinical sites, out-patient and virtual. UpHealth BehavioralTM delivers behavioral health services; helps patients and providers navigate and address complex, chronic behavioral health needs; offers post-acute care planning services; and serves consumers and care providers through advanced, on-demand digital health technologies, such as telehealth. UpHealth BehavioralTM works directly with consumers, care delivery systems, providers, payors, and public-sector entities to provide high quality, accessible and equitable care with improved health outcomes and reduced total cost of care.

UpHealth BehavioralTM sells its products primarily through its direct sales force, and strategic collaborations in two key areas: payors including health plans, third-party administrators; and public entities including the U.S. Departments of Veterans Affairs and other federal, state, and local health care agencies.

The Pharmacy business consisted of Innovations Group and was powered by MedQuest Pharmacy, a full-service retail and compounding pharmacy licensed in all 50 U.S. states and the District of Columbia that dispensed prescribed medications shipped directly to patients. It was capable of serving as a retail or national fulfillment center. Other services and products were also available, such as lab and testing services, nutritional supplements, and education and training for medical practitioners. On February 26, 2023, UpHealth Holdings agreed to sell 100% of the outstanding capital stock of Innovations Group. The sale closed on May 11, 2023. Accordingly, the financial results of Innovations Group for the period from January 1, 2023 through May 10, 2023, and the three and nine months ended September 30, 2022 are included in the discussion of our financial results for the Services segment.
As discussed in Note 1. Organization and Business, in the Notes to Condensed Consolidated Financial Statements of this Quarterly Report, we deconsolidated UpHealth Holdings as of September 30, 2023. Accordingly, the financial results of the Behavioral business in the three and nine months ended September 30, 2023 and 2022 are included in our unaudited condensed consolidated financial statements. The filing of a voluntary petition for relief under Chapter 11 of the U.S. Bankruptcy Code, as discussed in Note 1. Organization and Business, occurred on September 19, 2023. Management concluded that it would use the September 30, 2023 date for deconsolidation, as the last 12 days in the month were determined to not be material.

Components of Results of Operations

Revenues

Services. Services revenues from the Behavioral business are generated primarily through services provided to clients in both inpatient and outpatient treatment settings. Third-party payors are billed weekly for the services provided in the prior week. Client-related revenues, such as inpatient and outpatient programs, are generally recognized over time as the performance obligation is satisfied at the estimated net realizable value amount from clients, third-party payors, and others for services provided. The majority of payments are received from commercial payors at out-of-network rates. Client service revenues are recorded at established billing rates, less adjustments to estimate net realizable value. Provisions for estimated third party payor reimbursements are provided in the period related services are rendered and adjusted in future periods when actual reimbursements are received. A significant or sustained decrease in reimbursement rates could have a material adverse effect on operating results.

Diagnostic laboratory testing service revenues are recognized over time as the performance obligation is satisfied at the estimated net realizable value amount from clients, third-party payors, and others for services provided. Diagnostic laboratory service revenues are recorded at
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established billing rates, less adjustments to estimate net realizable value. Provisions for estimated third party payor reimbursements are provided in the period related services are rendered and adjusted in future periods when actual reimbursements are received.

Services revenues are also generated by providing psychiatric and mental health services and billing services. Although the underlying tasks will vary by service and by patient, medical professionals perform inquiries, obtain vital statistics, perform certain lab tests, administer therapy, and provide any additional goods and services as necessary depending on the information obtained. In addition, services revenues are generated from CME educational courses.

Products. For the period from January 1, 2023 through May 10, 2023, and the three and nine months ended September 30, 2022, products revenues through our Pharmacy business were generated primarily from the sale of prescription medications directly to patients, as well as through the sale of supplemental products to providers. The majority of the customer revenues were billed and collected before the medications and products are shipped from the facility. The Pharmacy business generated approximately 60% of its revenue from sales of compounded medications and approximately 40% of its revenue from sales of manufactured medications and supplements. Products revenues are also generated by providing retail pharmacy services in the Behavioral business.

Costs of Revenues

Services. Costs of revenues consist primarily of provider compensation expenses, the cost of pharmaceutical medications sold to patients, the cost of operating the facilities, professional/medical fees, and an allocation of facilities, information technology, and depreciation costs. Provider compensation expenses include consulting payments to healthcare providers, including medical doctors in psychiatry, psychologists, nurse practitioners, and clinical social workers, based on an incentive-based compensation plan with provider agreements that compensate the providers based upon a percentage of revenue generated and ultimately collected for services provided. Pharmaceutical medications are primarily purchased through a large industry distributor with many suppliers, but also purchases some directly from other suppliers.

Products. For the period from January 1, 2023 through May 10, 2023, and the three and nine months ended September 30, 2022, costs of revenues at the Pharmacy business primarily consisted of costs of raw ingredients and materials to compound various drugs and supplements, the cost of manufactured product purchased directly from the distributors for resale, the cost of fulfillment and shipping services and an allocation of facilities, information technology, and depreciation costs. The Pharmacy business purchased these items through a large industry distributor with many suppliers and also sources products and supplies directly with manufacturers. The Pharmacy business was also able to leverage the size of its operations to purchase larger quantities of certain ingredients and materials at lower prices.

Operating Expenses

Sales and Marketing Expenses. S&M expenses consist of cost related to compensation and benefits, advertising and marketing programs, events, fees paid to third party marketing firms, and an allocation of facilities, information technology, and depreciation cost.

General and Administrative Expenses. G&A expenses include compensation and benefits expense, and other administrative costs, related to its executive, finance, human resources, legal, facilities, and information technology teams, net of allocations to costs of revenues and S&M expenses.

Depreciation and Amortization Expenses. Depreciation expense relates to the depreciation of computer equipment, purchased software, furniture and fixtures, office equipment, and leasehold improvements, net of amounts allocated to costs of revenues. Amortization expense relates to the amortization of intangible assets from the acquisitions of the Services businesses.

Integrated Care Management Segment

Overview

Integrated Care Management is a healthcare technology business that serves organizations that pay for healthcare, including health plans and state, federal and municipal agencies that ensure the people they sponsor receive high-quality care, administered and delivered efficiently and effectively, all while driving health equity so that every individual, family, and community has access to the care they need.

The Integrated Care Management business is powered by the SyntraNetTM technology platform and applications. SyntraNetTM is a configurable integrated health management platform that enables clinical and community-based care teams to share information, coordinate care, manage utilization, and improve health outcomes and costs for individuals and populations – especially individuals with complex medical, behavioral health, and social needs.

SyntraNetTM creates virtual “care communities” – logical networks of organizations, care managers and service providers – that function as an integrated care team to deploy programs to improve health, quality, performance, efficiency, and costs.
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Core features of the platform include the ability to:

• Create virtual, cross-sector care communities;
• Integrate and organize information from a wide range of health and social health data sources;
• Gain insight into health, risks, and opportunities with advanced analytics;
• Qualify and enroll groups into programs;
• Coordinate care teams across the continuum of care; and
• Analyze and report on various measures of success.

SyntraNetTM provides health plans and provider groups the ability to manage health with new value-based models of care. Our clients include the largest public health plan in the United States, entities that are part of the nation’s most comprehensive “whole person care” initiatives, and one of the fastest growing value-based pharmacy benefit managers.

Products are sold primarily through a direct sales force, strategic collaborations and external producers in two key areas: payors including health plans and third-party administrators and public entities including state and local health care agencies. Revenues are derived from license fees, recurring subscription fees, and professional services for implementation.
As discussed in Note 1, Organization and Business, in the Notes to Condensed Consolidated Financial Statements of this Quarterly Report, we deconsolidated UpHealth Holdings as of September 30, 2023. Accordingly, the financial results of the Integrated Care Management business in the three and nine months ended September 30, 2023 and 2022, are included in our unaudited condensed consolidated financial statements. The filing of a voluntary petition for relief under Chapter 11 of the U.S. Bankruptcy Code, as discussed in Note 1, Organization and Business, occurred on September 19, 2023. Management concluded that it would use the September 30, 2023 date for deconsolidation, as the last 12 days in the month were determined to not be material.

Components of Results of Operations

Revenues

Integrated Care Management derives revenues broadly from the sales of (a) products—with associated license, subscription, and hosting fees and (b) services—largely to implement, configure, and extend the technology, and train and on-board users on the use of the platform and applications.

Licenses and Subscriptions Revenues. License revenues are typically associated with rights granted to customers to deploy the platform to a certain number of care communities of a certain size, usually measured as the total population of patients that can be included within a care community. License revenues are recognized based on the nature of the license provided, either fully on the date license rights are granted to the customer if there are no further performance obligations or ratably over the license term beginning on the effective date of each contract, the date the customer takes possession of the license rights.

Subscription fees are recurring fees charged for access to the platform and applications. Subscription fees are typically pegged to a measure of use, such as population size, number of providers, members enrolled in programs, or number of members managed by applications. Subscription fees can grow as customers subscribe to additional application features or launch additional programs. Revenues from subscription fees are recognized ratably over the subscription term.

Services. The majority of contracts to provide professional services are priced on a time and materials basis, whereby revenues are recognized as the services are rendered. In some cases, professional services contracts are entered into where professional services fees are defined for specific milestones, whereby revenues are recognized upon achievement of the milestones.

Costs of Revenues

Costs of revenues include: costs related to hosting SyntraNetTM in a HIPAA-compliant cloud environment; costs of third-party product licenses embedded with SyntraNetTM; costs of a core professional services team; and an allocation of facilities, information technology, and depreciation costs. Added compliance requirements for security infrastructure is likely to add some additional costs for hosting services. In addition, costs will increase for third-party licenses that will be added as the scope and footprint of the technology platform expands.

Hosting Infrastructure. Technology and solutions are designed to be agnostic to any particular cloud services provider. Currently, customer environments are hosted through contracts with two cloud service providers.

As the capabilities of cloud service providers continues to grow, and costs become increasingly competitive, we will continue to evaluate offerings in the marketplace to determine the optimum mix of security, reliability, scalability, and performance to meet customer needs.
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Hosting infrastructure costs are related to the number and size of environments deployed for customers and also on the service level agreements (“SLAs”) negotiated with customers. As the average size of customers continues to grow, hosting infrastructure costs are expected to grow as a percentage of revenue.

Third-Party Product Licenses. SyntraNetTM embeds certain third-party technology components to support some of its technology capabilities. There are multiple vendors for these components, and we are not dependent on any specific vendor.

Professional Services Team. A professional services team works closely with the product team and is best understood as an “A-team” created to lead showcase implementations. The goal is to keep the professional services team small in order to focus it on deploying reference customers and facilitating the on-boarding and coaching of systems integration partners.

Operating Expenses

Sales and Marketing Expenses. S&M expenses include an internal sales and marketing team and contracts with business development consultants to generate and qualify leads, and an allocation of facilities, information technology, and depreciation costs.

Research and Development (“R&D”) Expenses. The core R&D team consists of a small team of very experienced software developers. R&D expenses also includes an allocation of facilities, information technology, and depreciation costs.

General and Administrative Expenses. G&A expenses include compensation and benefits expense, and other administrative costs, related to its executive, finance, human resources, legal, facilities, and information technology teams, net of allocations to costs of revenues, S&M expenses, and R&D expenses.

Depreciation and Amortization Expenses. Depreciation expense relates to the depreciation of computer equipment, purchased software, furniture and fixtures, and office equipment, net of amounts allocated to costs of revenues. Amortization expense relates to the amortization of intangible assets from the acquisition of the Integrated Care Management business.
UpHealth, Inc. Consolidated Results of Operations
Operating Results
As discussed in Note 1. Organization and Business, in the Notes to Condensed Consolidated Financial Statements of this Quarterly Report, we deconsolidated UpHealth Holdings as of September 30, 2023; accordingly, the financial results of UpHealth Holdings in the three and nine months ended September 30, 2023 and 2022 are included in the discussion of our financial results in the Services and Integrated Care Management segments. The filing of a voluntary petition for relief under Chapter 11 of the U.S. Bankruptcy Code, as discussed in Note 1. Organization and Business, occurred on September 19, 2023. Management concluded that it would use the September 30, 2023 date for deconsolidation, as the last 12 days in the month were determined to not be material.
As also discussed in Note 1. Organization and Business, in the Notes to Condensed Consolidated Financial Statements of this Quarterly Report, we deconsolidated Glocal as of July 1, 2022; accordingly, the financial results of Glocal in the six months ended June 30, 2022 are included in the discussion of our financial results in the Virtual Care Management segment, and the financial results of Glocal in the three months ended September 30, 2022 and the three and nine months ended September 30, 2023 are not included in the discussion our financial results in the Virtual Care Management segment.
As discussed in Note 3. Significant Transactions, in the Notes to Condensed Consolidated Financial Statements of this Quarterly Report, we completed the sale of Innovations Group, which comprised our Pharmacy operations, on May 11, 2023. Accordingly, the financial results of Innovations Group for the period from January 1, 2023 through May 10, 2023 and the three and nine months ended September 30, 2022 are included in the discussion of our financial results for the Services segment.

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The following table sets forth our consolidated results of operations:
 
(Unaudited, in thousands)Three Months Ended September 30, Nine Months Ended September 30,
 20232022$ Change% Change20232022$ Change% Change
Revenues:
Services$30,825 $27,600 $3,225 12 %$92,853 $81,382 $11,471 14 %
Licenses and subscriptions1,760 2,019 (259)(13)%6,548 10,612 (4,064)(38)%
Products96 9,047 (8,951)(99)%13,248 26,312 (13,064)(50)%
Total revenues32,681 38,666 (5,985)(15)%112,649 118,306 (5,657)(5)%
Costs of revenues:
Services14,493 14,913 (420)(3)%43,191 46,903 (3,712)(8)%
License and subscriptions425 463 (38)(8)%1,147 913 234 26 %
Products140 6,264 (6,124)(98)%8,036 18,550 (10,514)(57)%
Total costs of revenues15,058 21,640 (6,582)(30)%52,374 66,366 (13,992)(21)%
Gross profit17,623 17,026 597 4 %60,275 51,940 8,335 16 %
Operating expenses:
Sales and marketing2,745 4,648 (1,903)(41)%9,785 11,621 (1,836)(16)%
Research and development1,978 2,175 (197)(9)%4,111 5,944 (1,833)(31)%
General and administrative8,817 12,628 (3,811)(30)%32,591 36,975 (4,384)(12)%
Depreciation and amortization1,828 3,336 (1,508)(45)%5,175 13,272 (8,097)(61)%
Stock-based compensation598 2,126 (1,528)(72)%2,645 4,588 (1,943)(42)%
Impairment of goodwill, intangible assets, and other long-lived assets41,217 106,096 (64,879)(61)%49,958 112,345 (62,387)(56)%
Acquisition, integration, and transformation costs33,229 6,049 27,180 449 %40,319 15,182 25,137 166 %
Total operating expenses90,412 137,058 (46,646)(34)%144,584 199,927 (55,343)(28)%
Loss from operations(72,789)(120,032)47,243 (39)%(84,309)(147,987)63,678 (43)%
Other income (expense):
Interest expense(6,709)(6,708)(1)— %(20,703)(20,306)(397)%
Gain (loss) on deconsolidation of subsidiary59,065 (37,708)96,773 (257)%59,065 (37,708)96,773 (257)%
Gain (loss) on fair value of derivative liability— 223 (223)(100)%(3)6,893 (6,896)(100)%
Loss on extinguishment of debt— (14,610)14,610 (100)%— (14,610)14,610 (100)%
Other income, net, including interest income295 32 263 822 %425 220 205 93 %
Total other income (expense)52,651 (58,771)111,422 (190)%38,784 (65,511)104,295 (159)%
Loss before income tax benefit (expense)(20,138)(178,803)158,665 (89)%(45,525)(213,498)167,973 (79)%
Income tax benefit (expense)— 13,219 (13,219)(100)%(867)17,744 (18,611)(105)%
Net loss(20,138)(165,584)145,446 (88)%(46,392)(195,754)149,362 (76)%
Less: net income (loss) attributable to noncontrolling interests467 178 289 162 %1,423 (109)1,532 (1,406)%
Net loss attributable to UpHealth, Inc.$(20,605)$(165,762)$145,157 (88)%$(47,815)$(195,645)$147,830 (76)%



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The following table sets forth our consolidated results of operations as a percentage of total revenue:
Three Months Ended September 30,Nine Months Ended September 30,
 2023202220232022
Revenues:
Services94 %71 %82 %69 %
Licenses and subscriptions%%%%
Products— %23 %12 %22 %
Total revenues100 %100 %100 %100 %
Costs of revenues:
Services44 %39 %38 %40 %
License and subscriptions%%%%
Products— %16 %%16 %
Total costs of revenues46 %56 %46 %56 %
Gross profit54 %44 %54 %44 %
Operating expenses:
Sales and marketing%12 %%10 %
Research and development%%%%
General and administrative27 %33 %29 %31 %
Depreciation and amortization%%%11 %
Stock-based compensation%%%%
Impairment of goodwill, intangible assets, and other long-lived assets126 %274 %44 %95 %
Acquisition, integration, and transformation costs102 %16 %36 %13 %
Total operating expenses277 %354 %128 %169 %
Loss from operations(223)%(310)%(75)%(125)%
Other income (expense):
Interest expense(21)%(17)%(18)%(17)%
Gain (loss) on deconsolidation of subsidiary181 %(98)%52 %(32)%
Gain (loss) on fair value of derivative liability— %%— %%
Loss on extinguishment of debt— %(38)%— %(12)%
Other income, net, including interest income%— %— %— %
Total other income (expense)161 %(152)%34 %(55)%
Loss before income tax benefit (expense)(62)%(462)%(40)%(180)%
Income tax benefit (expense)— %34 %(1)%15 %
Net loss(62)%(428)%(41)%(165)%
Less: net income (loss) attributable to noncontrolling interests%— %%— %
Net loss attributable to UpHealth, Inc.(63)%(429)%(42)%(165)%
Due to the deconsolidation of Glocal in the third quarter of 2022, as well as the sale of Innovations Group on May 11, 2023, the numbers presented above are not directly comparable between periods.
Three months ended September 30, 2023 and 2022
Revenues
In the three months ended September 30, 2023, revenues were $32.7 million, representing a decrease of $6.0 million, or 15%, compared to $38.7 million in the three months ended September 30, 2022.
Services revenues increased $3.2 million due to an increase in the Virtual Care Infrastructure segment of $3.5 million, partially offset by a decrease of $0.3 million in the Integrated Care Management segment. The increase in the Virtual Care Infrastructure segment was primarily due to a $3.5 million increase in revenues resulting from overall business growth due to an increase in minutes from both new and existing U.S. Telehealth customers. The decrease in the Integrated Care Management segment was primarily due to an decrease in professional services revenue for existing customers. The Services segment remained flat, due to a $2.6 million increase in revenues in our Behavioral business, attributed to higher census and improved utilization, partially offset by a $1.9 million decrease in revenues resulting from the decision to wind-down a company within our Behavioral business and a $0.7 million decrease in revenues results from the sale of Innovations Group in the second quarter of 2023.
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Licenses and subscriptions revenues decreased $0.3 million in the Integrated Care Management segment in the three months ended September 30, 2023. The decrease was primarily due to the loss of a customer in the third quarter of 2023.
Products revenues decreased $9.0 million, primarily due to a decrease in the Services segment of $8.9 million. The decrease in the Services segment was primarily due to a $7.8 million decrease in the sales of prescriptions in the Pharmacy business due to the strategic sale of Innovations Group in the second quarter of 2023 and a $1.1 million decrease in revenues resulting from the decision to wind-down a company within our Behavioral business.

Costs of Revenues
In the three months ended September 30, 2023, costs of revenues was $15.1 million, a decrease of $6.6 million, or 30%, compared to $21.6 million in the three months ended September 30, 2022.
Services costs of revenues decreased $0.4 million, primarily due to decreases in the Services segment of $1.4 million and the Virtual Care Infrastructure segment of $0.2 million, partially offset by increases in the Integrated Care Management segment of $1.1 million. The decrease in the Services segment was primarily due to a $1.3 million decrease in costs of revenues resulting from the decision to wind-down a company within our Behavioral business and the decrease in the Virtual Care Infrastructure segment was primarily due to a $0.2 million decrease in costs of revenues associated with a decline in the average cost of our interpreters in the U.S. Telehealth business. The increase in the Integrated Care Management segment was due to additional contractors being utilized on certain projects in the third quarter of 2023.
License and subscriptions costs of revenues decreased slightly, by $38 thousand, in the Integrated Care Management segment in the three months ended September 30, 2023.
Products costs of revenues decreased $6.1 million due to a decrease in the Services segment of $6.2 million, partially offset by an increase in the Virtual Care Infrastructure segment of $0.1 million. The decrease in the Services segment was primarily due to a $5.2 million decrease in costs of revenues from the sale of prescriptions in the Pharmacy business primarily due to the strategic sale of Innovations Group in the second quarter of 2023 and a $1.0 million decrease in costs of revenues resulting from the decision to wind-down a company within our Behavioral business.
Operating Expenses
Sales and Marketing. In the three months ended September 30, 2023, S&M expenses were $2.7 million, representing a decrease of $1.9 million, or 41%, compared to $4.6 million in the three months ended September 30, 2022, primarily due to a net decrease in compensation, benefits, and contractor expenses as a result of the strategic sale of Innovations Group in the second quarter of 2023, as well as company wide headcount reductions in the third quarter of 2023 and reversal of a $0.7 million accrual as a result of a settlement.
Research and Development. In the three months ended September 30, 2023, R&D expenses were $2.0 million, representing a decrease of $0.2 million, or 9%, compared to $2.2 million in the three months ended September 30, 2022, primarily due to a reduction in headcount.
General and Administrative. In the three months ended September 30, 2023, G&A expense were $8.8 million, representing a decrease of $3.8 million, or 30%, compared to $12.6 million in the three months ended September 30, 2022, primarily due to a decrease in compensation, benefits resulting from reduced headcount and decreased contractor expenses.
Depreciation and Amortization. In the three months ended September 30, 2023, depreciation and amortization expenses were $1.8 million, primarily consisting of $1.2 million of amortization of intangible assets and $0.6 million of depreciation related to property and equipment, net of allocations to costs of revenues. In the three months ended September 30, 2022 depreciation and amortization expenses were $3.3 million, primarily consisting of $2.7 million of amortization of intangible assets and $0.6 million of depreciation related to property and equipment, net of allocations to costs of revenues. The decrease in depreciation and amortization expenses was due to no depreciation and amortization expense being recorded at Innovations Group in the three months ended September 30, 2023 due to its sale and decreased amortization related to a decrease in intangible assets in the Integrated Care Management segment.
Stock-Based Compensation. In the three months ended September 30, 2023, stock-based compensation was $0.6 million, representing a decrease of $1.5 million or 72%, compared to with $2.1 million recognized in the three months ended September 30, 2022, primarily due to lower equity grants outstanding.
Impairment of Goodwill, Intangible Assets and Other Long-Lived Assets. An impairment charge of $41.2 million was recognized in the three months ended September 30, 2023 in our Integrated Care Management segment consisting of a $34.6 million goodwill impairment charge, a $4.2 million intangible asset impairment charge and a $2.4 million long-lived asset impairment charge. An impairment charge of $106.1 million was recognized in the three months ended September 30, 2022, consisting of a $104.4 million impairment charge in our Integrated Care
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Management segment and a $1.7 million impairment charge in our Services segment, both resulting from our impairment test performed in the three months ended September 30, 2022 due to identified indicators of impairment.
Acquisition, Integration and Transformation Costs. In the three months ended September 30, 2023 and 2022, acquisition, integration and transformation costs were $33.2 million, primarily due to an additional accrual of $29.8 million for the Needham Action, and $6.0 million, respectively, primarily related to legal and litigation expenses associated with the prior acquisitions, as well as costs related to our integration and transformation of the businesses.
Other Income (Expense)
In the three months ended September 30, 2023, other income was $52.7 million, primarily consisting of a $59.1 million gain on deconsolidation of subsidiary, partially offset by $6.7 million of interest expense. In the three months ended September 30, 2022, other expense was $58.8 million, primarily consisting of $37.7 million due to the loss on the deconsolidation of Glocal, $14.6 million of loss on extinguishment of debt and $6.7 million of interest expense, partially offset by a $0.2 million gain on fair value of derivative liability.
Income Tax Benefit (Expense)
In the three months ended September 30, 2023, income tax expense was zero. In the three months ended September 30, 2022, income tax benefit was $13.2 million.
Income tax benefit (expense) reflects management’s best assessment of estimated current and future taxes to be paid. The objectives for accounting for income taxes, as prescribed by the relevant accounting guidance, are to recognize the amount of taxes payable or refundable for the current year and deferred tax assets and liabilities for future tax consequences of events that have been recognized in our financial statements. Consistent with our conclusion as of December 31, 2022, we continue to believe that it is not more likely than not that the deferred tax assets will be realized and we therefore maintained a full valuation allowance against the deferred tax assets as of September 30, 2023. However, we expect to suffer minimal income tax expense due to U.S. tax rules related to the utilization of net operating loss carryforwards.
Nine months ended September 30, 2023 and 2022
Revenues
In the nine months ended September 30, 2023, revenues were $112.6 million, representing an decrease of $5.7 million, or 5%, compared to $118.3 million in the nine months ended September 30, 2022.
Services revenues increased $11.5 million due to an increase in the Virtual Care Infrastructure segment of $5.7 million, the Services segment of $3.4 million and the Integrated Care Management segment of $2.5 million. The increase in the Virtual Care Infrastructure segment was primarily due to a $12.5 million increase in revenues resulting from overall business growth due to an increase in minutes from both new and existing U.S. Telehealth customers, partially offset by no revenues being recognized for Glocal in the nine months ended September 30, 2023, as a result of its deconsolidation in the third quarter of 2022. The increase in the Services segment was primarily due to a $8.8 million increase in revenues in the Behavioral business attributed to higher census and improved payor mix, partially offset by a $4.8 million decrease in revenues resulting from the decision to wind-down a company within our Behavioral business and a $0.7 million decrease in revenues resulting from the strategic sale of Innovations Group in the second quarter of 2023. The increase in the Integrated Care Management segment was primarily due to an increase in professional services revenue for existing customers.
Licenses and subscriptions revenues decreased $4.1 million in the Integrated Care Management segment in the nine months ended September 30, 2023. The decrease was primarily due to the loss of a customer in the third quarter of 2023.
Products revenues decreased $13.1 million, due to a decrease in the Services segment of $12.8 million and the Virtual Care Infrastructure segment of $0.3 million. The decrease in the Services segment was primarily due to a $10.7 million decrease in the sale of prescriptions in the Pharmacy business due to the strategic sale of Innovations Group in the second quarter of 2023. The decrease in the Virtual Care Infrastructure segment was primarily due to the shift away from equipment sales to incorporating into service rates in the U.S. Telehealth business, as well as no revenues being recognized for Glocal in the nine months ended September 30, 2023 as a result of its deconsolidation in the third quarter of 2022.
We expect revenues to decrease in the year ending December 31, 2023 compared to the year ended December 31, 2022, primarily as a result of a decrease in revenues in our Services segment due to a partial year of revenues to be recognized at Innovations Group as a result of its sale on May 11, 2023, a decrease in revenues in both our Services and Integrated Care Management segments due to the deconsolidation of UpHealth Holdings as of September 30, 2023, and a decrease in revenues in our Virtual Care Infrastructure segment due to the deconsolidation of Glocal in July 2022. We expect these decreases will be partially offset by increased revenues in the U.S. Telehealth business within our Virtual Care Infrastructure segment as we continue to add new customers.
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Costs of Revenues
In the nine months ended September 30, 2023, costs of revenues was $52.4 million, a decrease of $14.0 million, or 21%, compared to $66.4 million in the nine months ended September 30, 2022.
Services costs of revenues decreased $3.7 million, primarily due to decreases in the Virtual Care Infrastructure segment of $2.8 million and the Services segment of $2.8 million, partially offset by increases in the Integrated Care Management segment of $1.9 million. The decrease in the Virtual Care Infrastructure segment was primarily due to no costs of revenues being recognized for Glocal in the nine months ended September 30, 2023 as a result of its deconsolidation in July 2022, partially offset by a $2.4 million increase in costs of revenues associated with overall business growth resulting from higher revenues and a shift in mix from audio to video minutes in the U.S. Telehealth business. The decrease in the Services segment was primarily due to a $3.7 million decrease in costs of revenues resulting from the decision to wind-down a company within our Behavioral business, partially offset by a $1.3 million increase in costs of revenues at the remaining Behavioral business due to higher census and improved mix of services.
License and subscriptions costs of revenues increased $0.2 million in the Integrated Care Management segment in the nine months ended September 30, 2023.
Products costs of revenues decreased $10.5 million due to a decrease in the Services segment of $10.4 million and the Virtual Care Infrastructure segment of $0.2 million. The decrease in the Services segment was primarily due to a $8.3 million decrease in costs of revenues from the sale of prescriptions in the Pharmacy business primarily due to the strategic sale of Innovations Group in the second quarter of 2023 and a $2.1 million decrease in costs of revenues resulting from the decision to wind-down a company within our Behavioral business. The decrease in the Virtual Care Infrastructure segment was primarily due to a primarily due to the shift away from equipment sales to incorporating into service rates in the U.S. Telehealth business.
We expect costs of revenues to decrease in the year ending December 31, 2023 compared to the year ended December 31, 2022, commensurate with a decrease in revenues. Costs of revenues in our Services segment is expected to decrease due to a partial year of costs of revenues at Innovations Group as a result of its sale on May 11, 2023, costs of revenues in both our Services and Integrated Care Management segments are expected to decrease due to the deconsolidation of UpHealth Holdings as of September 30, 2023, and a costs of revenues in our Virtual Care Infrastructure segment is expected to decrease due to the deconsolidation of Glocal in July 2022. We expect these decreases will be partially offset by increased costs of revenues in the U.S. Telehealth business within our Virtual Care Infrastructure segment as we continue to add new customers. Our costs of revenues may fluctuate as a percentage of our total revenue (gross margin %) from period to period due to the changes in the percentage of revenue contributed by each of our segments.
Operating Expenses
Sales and Marketing. In the nine months ended September 30, 2023, S&M expenses were $9.8 million, representing a decrease of $1.8 million, or 16%, compared to $11.6 million in the nine months ended September 30, 2022, primarily due to a net decrease in compensation, benefits, and contractor expenses as a result of the strategic sale of Innovations Group in the second quarter of 2023 and reduced headcount, as well as the reversal of a $0.7 million accrual as a result of a settlement.
We expect S&M expenses to decrease in the year ending December 31, 2023 compared to the year ended December 31, 2022, primarily as a result of a decrease in S&M expenses in our Services segment due to a partial year of S&M expenses at Innovations Group as a result of its sale on May 11, 2023, a decrease in S&M expenses in both our Services and Integrated Care Management segments due to the deconsolidation of UpHealth Holdings as of September 30, 2023, and a decrease in S&M expenses in our Virtual Care Infrastructure segment due to the deconsolidation of Glocal in July 2022. Our S&M expenses may fluctuate as a percentage of our total revenues from period to period due to the timing and extent we promote our brands through a variety of marketing and public relations activities.
Research and Development. In the nine months ended September 30, 2023, R&D expenses were $4.1 million, representing a decrease of $1.8 million, or 31%, compared to $5.9 million in the nine months ended September 30, 2022, primarily due to an increase in capitalized software development costs and reduced headcount.
We expect our R&D expenses to decrease in the year ending December 31, 2023 compared to the year ended December 31, 2022, primarily as a result of a decrease in R&D expenses in our Integrated Care Management segment due to the deconsolidation of UpHealth Holdings as of September 30, 2023. Our R&D expenses may fluctuate as a percentage of our total revenues from period to period due to the timing and extent of our technology and development expenses, including the ability to capitalize software development costs.
General and Administrative. In the nine months ended September 30, 2023, G&A expense were $32.6 million, representing a decrease of $4.4 million, or 12%, compared to $37.0 million in the nine months ended September 30, 2022, primarily due to a decrease in compensation, benefits, and contractor expenses resulting from reduced headcount.
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We expect G&A expenses to decrease in the year ending December 31, 2023 compared to the year ended December 31, 2022, primarily as a result of a decrease in G&A expenses in our Services segment due to a partial year of G&A expenses at Innovations Group as a result of its sale on May 11, 2023, a decrease in G&A expenses in both our Services and Integrated Care Management segments due to the deconsolidation of UpHealth Holdings as of September 30, 2023, a decrease in G&A expenses in our Virtual Care Infrastructure segment due to the deconsolidation of Glocal in July 2022, and a decrease in G&A expenses at Corporate due to a reduction in professional and legal fees. Our G&A expenses may fluctuate as a percentage of our total revenues from period to period due to the timing and extent of our G&A expenses.
Depreciation and Amortization. In the nine months ended September 30, 2023, depreciation and amortization expenses were $5.2 million, primarily consisting of $3.5 million of amortization of intangible assets and $1.7 million of depreciation related to property and equipment, net of allocations to costs of revenues. In the nine months ended September 30, 2022 depreciation and amortization expenses were $13.3 million, primarily consisting of $12.0 million of amortization of intangible assets and $1.3 million of depreciation related to property and equipment, net of allocations to costs of revenues. The decrease in depreciation and amortization expenses was due to no depreciation and amortization expense being recorded at Innovations Group in the three months ended September 30, 2023 due to its sale and decreased amortization related to an decrease in capitalized software development costs in the Integrated Care Management segment.
We expect depreciation and amortization expenses to decrease in the year ended December 31, 2023 compared to the year ending December 31, 2022, primarily as a result of a decrease in depreciation and amortization expenses in our Services segment due to a partial year of depreciation and amortization expenses at Innovations Group as a result of its sale on May 11, 2023, a decrease in depreciation and amortization expense in our Integrated Care Management segment due to the deconsolidation of UpHealth Holdings as of September 30, 2023, and a decrease in depreciation and amortization expenses in our Virtual Care Infrastructure segment due to the deconsolidation of Glocal in July 2022.
Stock-Based Compensation. In the nine months ended September 30, 2023, stock-based compensation expenses were $2.6 million, representing a decrease of $1.9 million, or 42%, compared to $4.6 million in the nine months ended September 30, 2022, primarily due to lower equity grants outstanding. We expect stock-based compensation expenses to decrease in the year ending December 31, 2023, primarily due to lower equity grants outstanding and fewer new grants expected to be made.
Impairment of Goodwill, Intangible Assets, and Other Long-Lived Assets. An impairment charge of $50.0 million was recognized in the nine months ended September 30, 2023, consisting of a $41.2 million goodwill, intangible asset and long-lived asset impairment charge in our Integrated Care Management segment, a $6.4 million goodwill impairment resulting from the decision to wind-down a company within our Behavioral business, $1.9 million from the remeasurement of the Innovations Group disposal group to the expected proceeds, less cost to sell, and a $0.4 million right-of-use asset impairment in our Integrated Care Management segment. An impairment charge of $112.3 million was recognized in the nine months ended September 30, 2022, primarily consisting of a $104.4 million impairment charge in our Integrated Care Management segment and a $1.7 million impairment charge in our Services segment, resulting from our impairment test performed during the three months ended September 30, 2022 due to identified indicators of impairment, as well as a $5.5 million measurement period adjustment at Glocal that was immediately impaired, and a $17.6 million trade name intangible asset impairment in our Services segment during the three months ended March 31, 2022.
Acquisition, Integration and Transformation Costs. In the nine months ended September 30, 2023, acquisition, integration and transformation costs were $40.3 million, primarily related to legal and litigation expenses associated with the prior acquisitions, as well as costs related to our integration and transformation of the businesses, including the additional accrual in the third quarter of 2023 of $29.8 million for the Needham Action. In the nine months ended September 30, 2022, acquisition, integration and transformation costs were $15.2 million, primarily related to legal and litigation expenses associated with the prior acquisitions, costs related to our integration and transformation of the businesses, and a lease abandonment accrual in the amount of $0.1 million related to office spaces we vacated in the period.
Other Income (Expense)
In the nine months ended September 30, 2023, other income was $38.8 million, primarily consisting of a $59.1 million gain on deconsolidation of subsidiary, partially offset by $20.7 million of interest expense. In the nine months ended September 30, 2022, other expense was $65.5 million, primarily consisting of a loss of $37.7 million due to the deconsolidation of Glocal, $20.3 million of interest expense and $14.6 million of loss on extinguishment of debt, partially offset by a $6.9 million gain on fair value of derivative liability and a $0.2 million gain on fair value of warrants.
Income Tax Benefit (Expense)
In the nine months ended September 30, 2023, income tax expense was $0.9 million. In the nine months ended September 30, 2022, income tax benefit was $17.7 million.
Income tax benefit (expense) reflects management’s best assessment of estimated current and future taxes to be paid. The objectives for accounting for income taxes, as prescribed by the relevant accounting guidance, are to recognize the amount of taxes payable or refundable for the current year and deferred tax assets and liabilities for future tax consequences of events that have been recognized in our financial
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statements. Consistent with our conclusion as of December 31, 2022, we continue to believe that it is not more likely than not that the deferred tax assets will be realized and we therefore maintained a full valuation allowance against the deferred tax assets as of September 30, 2023. However, we expect to suffer income tax expense due to U.S. tax rules related to the utilization of net operating loss carryforwards. Additionally, in the nine months ended September 30, 2023, we recorded discrete tax items totaling $0.6 million related to the sale of Innovations Group.
Segment Information
We evaluate performance based on several factors, of which revenues and gross profit by operating segment are the primary financial measures.
Revenues
Revenues by segment consisted of the following:
Three Months Ended September 30,Nine Months Ended September 30,
In thousands2023202220232022
Virtual Care Infrastructure$18,506 $14,978 $52,802 $47,423 
Services10,908 19,893 47,225 56,653 
Integrated Care Management3,267 3,795 12,622 14,230 
Total revenues$32,681 $38,666 $112,649 $118,306 
Three Months Ended September 30, 2023 and 2022. Revenues from the Virtual Care Infrastructure segment increased $3.5 million, consisting of a $3.5 million increase in services revenues, while products revenues remained flat. Services revenues increased $3.5 million, resulting from overall business growth due to an increase in minutes from both new and existing U.S. Telehealth customers.

Revenues from the Services segment decreased $9.0 million, consisting of a $8.9 million decrease in products revenues and a $49 thousand decrease in services revenues. The decrease in products revenues was primarily due to a $7.8 million decrease resulting from the strategic sale of Innovations Group in the second quarter of 2023 and a $1.1 million decrease resulting from the decision to wind-down a company within our Behavioral business. The decrease in services revenues was primarily due to a $1.9 million decrease in revenues resulting from the decision to wind-down a company within our Behavioral business and a $0.7 million decrease in services revenues resulting from the strategic sale of Innovations Group in the second quarter of 2023, partially offset by a $2.6 million increase in services revenues attributed to higher census and improved payor mix, in our Behavioral business.

Revenues from the Integrated Care Management segment decreased $0.5 million, primarily consisting of a $0.3 million decrease in services revenues due to an decrease in professional services revenue for existing customers and a $0.3 million decrease in licenses and subscriptions revenues due to the loss of a customer in the third quarter of 2023.
Nine Months Ended September 30, 2023 and 2022. Revenues from the Virtual Care Infrastructure segment increased $5.4 million, consisting of a $5.7 million increase in services revenues, partially offset by a $0.3 million decrease in products revenues. The increase resulted from overall business growth due to an increase in minutes from both new and existing U.S. Telehealth customers, partially offset by no revenues being recognized for Glocal in the nine months ended September 30, 2023, as a result of its deconsolidation in the third quarter of 2022, compared to $6.9 million of revenue in the nine months ended September 30, 2022.

Revenues from the Services segment decreased $9.4 million, consisting of a $12.8 million decrease in products revenues, partially offset by a $3.4 million increase in services revenues. The decrease in products revenue was primarily due to a $10.7 million decrease in the sale of prescriptions in the Pharmacy business due to the strategic sale of Innovations Group in the second quarter of 2023. The increase in services revenues was primarily due to a $8.8 million increase in revenues in the Behavioral business attributed to higher census and improved payor mix, partially offset by a $4.8 million decrease in revenues resulting from the decision to wind-down a company within our Behavioral business and a $0.7 million decrease in revenues resulting from the strategic sale of Innovations Group in the second quarter of 2023.

Revenues from the Integrated Care Management segment decreased $1.6 million, consisting of a $4.1 million decrease in licenses and subscriptions revenues due to the loss of a customer in the third quarter of 2023, partially offset by a $2.5 million increase in services revenues primarily due to an increase in professional services revenues from existing customers.
Gross profit
Gross profit by segment consisted of the following:
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Three Months Ended September 30,Nine Months Ended September 30,
In thousands2023202220232022
Virtual Care Infrastructure$10,789 $7,186 $29,444 $21,090 
Services5,593 6,986 23,232 19,465 
Integrated Care Management1,241 2,854 7,599 11,385 
Total gross profit$17,623 $17,026 $60,275 $51,940 

Three Months Ended September 30, 2023 and 2022. Gross profit from the Virtual Care Infrastructure segment increased $3.6 million, primarily due to a $3.7 million increase in services gross profit resulting from overall business growth due to an increase in minutes from both new and existing U.S. Telehealth customers, partially offset by a $0.1 million decrease in products gross profit due to a shift away from equipment sales to incorporating into service rates in the U.S. Telehealth business
Gross profit from the Services segment decreased $1.4 million, consisting of a $2.7 million decrease in products gross profit, partially offset by a $1.3 million increase in services gross profit. The decrease in products gross profit was primarily due to the decrease resulting from the strategic sale of Innovations Group in the second quarter of 2023 and a decrease resulting from the decision to wind-down a company within our Behavioral business. The increase in services gross profit was primarily due to a decrease in costs of revenues resulting from the decision to wind-down a company within our Behavioral business.
Gross profit from the Integrated Care Management segment decreased $1.6 million, primarily as a result of a $1.4 million decrease in services gross profit due to an decrease in professional services gross profit for existing customers and a $0.2 million decrease in licenses and subscriptions gross profit due to the loss of a customer in the third quarter of 2023.
Nine Months Ended September 30, 2023 and 2022. Gross profit from the Virtual Care Infrastructure segment increased $8.4 million, primarily due to a $8.5 million increase in services gross profit resulting from overall business growth due to an increase in minutes from both new and existing U.S. Telehealth customers, partially offset by no revenues being recognized for Glocal in the nine months ended September 30, 2023, as a result of its deconsolidation in the third quarter of 2022
Gross profit from the Services segment increased $3.8 million, consisting of a $6.2 million increase in services gross profit, partially offset by a $2.4 million decrease in products gross profit. The increase in services gross profit, which was in our Behavioral business, was attributed to higher census and improved payor mix, partially offset by a decrease in gross profit resulting from the decision to wind-down a company within our Behavioral business. The decrease in products gross profit was primarily due to a decrease in the sale of prescriptions in the Pharmacy business due to the strategic sale of Innovations Group in the second quarter of 2023.
Gross profit from the Integrated Care Management segment decreased $3.8 million, as a result of a $4.3 million decrease in licenses and subscriptions gross profit due to the loss of a customer in the third quarter of 2023, partially offset by a $0.5 million increase in services gross profit resulting from an increase in professional services revenues from existing customers.
Liquidity and Capital Resources
As of September 30, 2023 and December 31, 2022, we had free cash on hand of $3.3 million and $15.6 million, respectively. Excluded from cash and cash equivalents as of September 30, 2023 and December 31, 2022, was $7.0 million in funds held in a designated “Share Account” maintained with a leading bank in India in the name of Glocal for which our Chief Executive Officer is the sole authorized signatory. As of September 30, 2023 and December 31, 2022, we had no restricted cash included in our unaudited condensed consolidated balance sheets.
We believe our current cash and expected cash collections will be sufficient to fund our operations for at least twelve months after the filing date of this Quarterly Report.

Cash Flows
The following tables summarize cash flows in the nine months ended September 30, 2023 and 2022 (unaudited):
 Nine Months Ended September 30,
(In thousands)20232022
Net cash used in operating activities$(18,451)$(17,551)
Net cash provided by (used in) investing activities15,922 (13,995)
Net cash used in financing activities(9,686)(22,188)
Effect of exchange rate changes on cash and cash equivalents— (459)
Net decrease in cash and cash equivalents$(12,215)(54,193)
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Due to the deconsolidation of Glocal in the third quarter of 2022, the sale of Innovations Group in the second quarter of 2023 and the deconsolidation of UpHealth Holdings and its wholly-owned subsidiaries in the third quarter of 2023, the numbers presented above are not directly comparable between periods.
In the nine months ended September 30, 2023, cash used in operating activities was $18.5 million, primarily attributed to the net loss of $46.4 million, partially offset by $12.2 million of net non-cash items (impairments, gain on deconsolidation, depreciation, debt issuance cost amortization, stock-based compensation, operating lease right-of-use asset amortization, provision for credit losses, loss (gain) on fair value of warrant liabilities and loss (gain) on fair value of derivative liability) and the changes in operating assets and liabilities of $15.7 million. The changes in operating assets and liabilities were primarily due to a increase in accounts payable and accrued expenses of $18.6 million, an increase in deferred revenue of $1.0 million, and a decrease in accounts receivable of $0.9 million, partially offset by an increase in prepaid expenses and other current assets of $2.0 million, a decrease in operating lease liabilities of $1.6 million, a decrease in other liabilities of $0.7 million and a decrease in income taxes payable of $0.4 million.
In the nine months ended September 30, 2022, cash used in operating activities was $17.6 million, primarily attributed to the net loss of $195.8 million, partially offset by $172.0 million of non-cash items (impairments, depreciation, intangible amortization, debt issuance cost amortization and stock-based compensation) and the changes in operating assets and liabilities, net of effects of acquisitions, of $6.2 million. The changes in operating assets and liabilities, net of effects of acquisitions, was primarily due to an increase in accounts payable and accrued expenses of $10.5 million due to delayed payments to vendors and an increase in deferred revenue of $2.4 million, partially offset by a decrease in accounts receivable of $5.2 million due to net collections of receivables.
In the nine months ended September 30, 2023, cash provided investing activities was $15.9 million, primarily consisting of proceeds from sale of business, net of expenses, of $54.8 million, partially offset by the deconsolidation of cash of $35.6 million and purchases of property and equipment and capitalized software development costs of $3.3 million. In the nine months ended September 30, 2022, cash used in investing activities was $14.0 million, primarily consisting of purchases of property and equipment.
In the nine months ended September 30, 2023, cash used in financing activities was $9.7 million, primarily consisting of repayments of debt of $10.3 million, payments of finance lease obligations of $2.5 million, distribution to noncontrolling interest of $1.0 million and payments of amounts due to members of $0.1 million, partially offset by proceeds from equity issuance of $4.2 million.
In the nine months ended September 30, 2022, cash used in financing activities was $22.2 million, primarily consisting of the repayment of the forward share purchase of $18.5 million, repayments of debt obligations of $1.5 million and payments of capital lease obligations of $2.5 million.

Debt
See Note 8. Debt, in the Notes to Condensed Consolidated Financial Statements of this Quarterly Report for our debt.
Contractual Obligations and Commitments
See Note 15. Leases, and Note 16. Commitments and Contingencies, in the Notes to Condensed Consolidated Financial Statements of this Quarterly Report for information about our operating lease obligations and our non-cancellable contractual service and licensing obligations. 
Off-Balance Sheet Arrangements
As of September 30, 2023, we have not entered into any off-balance sheet financing arrangements, established any additional special purpose entities, guaranteed any debt or commitments of other entities, or purchased any non-financial assets.
Going Concern
The unaudited condensed consolidated financial statements included in this Quarterly Report have been prepared on a going concern basis, which contemplates the continuity of operations, the realization of assets and the satisfaction of liabilities in the normal course of business. However, given the events described above, in particular, the filing of the Chapter 11 cases by the Debtors which constituted an event of default under the Indentures that accelerated the obligations of the Company with respect to the 2025 Notes and 2026 Notes, we believe there is substantial doubt about our ability to continue as a going concern. However, upon the entry into the Supplemental Indentures pursuant to the terms of the Transaction Support Agreement, the Specified Defaults will each be waived and the 2025 Notes Acceleration will be rescinded.
Recent Accounting Pronouncements
See Note 2. Summary of Significant Accounting Policies, in the Notes to Condensed Consolidated Financial Statements of this Quarterly Report for the recently issued accounting standards that could have an effect on us.
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Critical Accounting Policies
The preparation of financial statements and related disclosures in conformity with U.S. GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, disclosure of contingent assets and liabilities at the date of the financial statements, and income and expenses in the periods reported. These estimates and assumptions are based on current facts, historical experience, and various other factors that we believe are reasonable under the circumstances to determine reported amounts of assets, liabilities, revenues and expenses that are not readily apparent from other sources. To the extent there are material differences between our estimates and the actual results, our future consolidated results of comprehensive income (loss) may be affected.
Among our significant accounting policies, which are described in Note 2. Summary of Significant Accounting Policies, in the Notes to Condensed Consolidated Financial Statements of this Quarterly Report, as well as Note 2. Summary of Significant Accounting Policies, in the Notes to Consolidated Financial Statements for the year ended December 31, 2022 included in our Annual Report, the following accounting policies and specific estimates involve a greater degree of judgment and complexity:
Business combinations;
Identification and reporting of variable interest entities (“VIEs”);
Accounting for equity investments;
Goodwill and intangible assets;
Revenue recognition; and
Income taxes.
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Item 3. Quantitative and Qualitative Disclosures About Market Risk
Not required.
Item 4. Controls and Procedures
Evaluation of Our Disclosure Controls and Procedures
We maintain a system of disclosure controls and procedures, as defined in Rule 13a-15(e) under the Exchange Act, that are designed to ensure that information required to be disclosed in our reports filed or submitted under the Exchange Act is recorded, processed, summarized, and reported within the time periods specified in the SEC’s rules and forms. Disclosure controls and procedures include, without limitation, controls and procedures designed to ensure that information is accumulated and communicated to management, including our Chief Executive Officer (“CEO”) and Chief Financial Officer (“CFO”), as appropriate, to allow timely decisions regarding required disclosure. Our management, under the supervision and with the participation of our CEO and CFO, evaluated the effectiveness of the design and operation of our disclosure controls and procedures as of the end of the period covered by this Quarterly Report. Based on that evaluation, our CEO and CFO concluded that our entity-level controls and business process controls were effective as of September 30, 2023; however, our CEO and CFO also concluded that the previously identified material weakness in our information technology general controls (“ITGCs”) in the areas of user access, segregation of duties, and change management related to certain information technology systems that support our financial reporting process were not remediated of September 30, 2023, and that the material weakness remains for these ITGCs. Further remediation of the non-remediated portions of the material weakness in our ITGCs is ongoing and our objective is to complete such remediation efforts by March 2024.

Changes in Internal Control Over Financial Reporting
Other than the remediation efforts related to our ITGCs described above, there was no change in our internal control over financial reporting that occurred in the three months ended September 30, 2023 that has materially affected, or is reasonably likely to materially affect, our internal control over financial reporting.

Inherent Limitations on Effectiveness of Controls

The effectiveness of any system of internal control over financial reporting, including ours, is subject to inherent limitations, including the exercise of judgment in designing, implementing, operating, and evaluating the controls and procedures, and the inability to eliminate misconduct completely. Accordingly, in designing and evaluating the disclosure controls and procedures, management recognizes that any system of internal control over financial reporting, including ours, no matter how well designed and operated, can only provide reasonable, not absolute assurance of achieving the desired control objectives. In addition, the design of disclosure controls and procedures must reflect the fact that there are resource constraints, and that management is required to apply its judgment in evaluating the benefits of possible controls and procedures relative to their costs. Moreover, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. We intend to continue to monitor and upgrade our internal controls as necessary or appropriate for our business, but cannot assure you that such improvements will be sufficient to provide us with effective internal control over financial reporting.
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Part II - Other Information
Item 1. Legal Proceedings

From time to time, we may be subjected to claims or lawsuits which arise in the ordinary course of business. Estimates for resolution of legal and other contingencies are accrued when losses are probable and reasonably estimable. In the opinion of management, after consulting with legal counsel, none of these other claims are currently expected to have a material adverse effect on our unaudited condensed consolidated results of operations, financial position or cash flows. Except as set forth below, our material legal proceedings are described in Note 16. Commitments and Contingencies, in the Notes to Condensed Consolidated Financial Statements in Part I of this Quarterly Report.

Needham Action

Since 2021, UpHealth Holdings has been a party to a legal action in the state court in New York entitled Needham & Company LLC (“Needham”) v. UpHealth Holdings, Inc. and UpHealth Services, Inc. (the “Needham Action”), which arose out of UpHealth Services, Inc.’s engagement of Needham to provide placement and other financial advisory services. On September 14, 2023, the court in New York issued a Decision and Order granting summary judgment in favor of Needham and denying UpHealth Holdings’ and UpHealth Services, Inc.’s motion for summary judgment. The court in New York entered that Decision and Order on its docket on September 15, 2023. The Decision and Order concluded that Needham is entitled to fees in the amount of $31.3 million, plus interest. On September 18, 2023, the court in New York signed a judgment against UpHealth Holdings and UpHealth Services, Inc. in the amount of $31.3 million, plus prejudgment interest of $6.5 million, for a total judgment of $37.8 million, plus post-judgment interest of 9% per year.

Following the Decision and Order in the Needham Action, on September 19, 2023, UpHealth Holdings filed a voluntary petition for relief under Chapter 11 of the U.S. Bankruptcy Code in the United States Bankruptcy Court for the District of Delaware (the “Bankruptcy Court”). In addition, on October 20, 2023, two of UpHealth Holdings’ wholly-owned subsidiaries, Thrasys, Inc. (“Thrasys”) and Behavioral Health Services, LLC (“BHS”), and each of the subsidiaries of Thrasys and BHS (such subsidiaries, collectively with UpHealth Holdings, Thrasys and BHS, being referred to individually herein and collectively as the “Debtors”), filed voluntary petitions for relief under Chapter 11 of the U.S. Bankruptcy Code in the Bankruptcy Court. The Chapter 11 cases of the Debtors are being jointly administered under the caption In re UpHealth Holdings, Inc., Case No. 23-11476 (U.S. Bankr. D. Del.), for procedural purposes only. Following the commencement of their Chapter 11 cases, the Debtors have filed a number of ordinary “first-” and “second-day” motions to continue ordinary course operations and allow for a smooth transition into Chapter 11. On October 24, November 1 and November 17, 2023, the U.S. Bankruptcy Court approved all of the “first-” and “second-day” motions, including but not limited to confirming the worldwide automatic injunction of all litigation and creditor action against the Debtors, allowing the use of cash and the continued use of the Debtors’ cash management system, allowing payment to employees and independent contractors and setting a deadline for creditors to file proofs of claim. Accordingly, the Debtors continue to operate their business as “debtors-in-possession” under the jurisdiction of the Bankruptcy Court and in accordance with the applicable provisions of the U.S. Bankruptcy Code and orders of the Bankruptcy Court.

Thrasys has also filed motions to effectuate a transition of the Integrated Care Management segment to its customers, as described in Note 17. Subsequent Events. In addition, a motion to pay retention bonuses to Thrasys employees involved in the transition of the Integrated Care Management segment through year end was approved by the U.S. Bankruptcy Court on November 17, 2023.

Notwithstanding the filing of the voluntary petition for relief under Chapter 11 of the U.S. Bankruptcy Code in the Bankruptcy Court, and the automatic stay pursuant to section 362(a) of the U.S. Bankruptcy Code, the Clerk of Court of the court in New York entered the judgment on the court’s docket on September 27, 2023. On November 13, 2023, UpHealth Holdings entered into a stipulation with Needham in the Bankruptcy Court providing that, to the extent it applies, the automatic stay pursuant to section 362(a) of the U.S. Bankruptcy Code shall be deemed modified for the sole and limited purpose of authorizing UpHealth Holdings and UpHealth Services, Inc. to appeal the New York court’s judgment (and for Needham to be able to participate in the appeal). We are awaiting the Bankruptcy Court’s entry of an order approving the stipulation. When it does so, we will appeal the judgment in the Needham Action.

Neither we nor any other direct or indirect subsidiary of us besides UpHealth Holdings, Thrasys, BHS and the subsidiaries of Thrasys and BHS have filed a petition for relief under Chapter 11 of the U.S. Bankruptcy Code, and we, Cloudbreak Health, LLC, and TTC Healthcare, Inc. (“TTC”) continue to operate outside of bankruptcy.

The filing of the Chapter 11 case by UpHealth Holdings constitutes an event of default that accelerated our obligations under the following debt instruments:

Indenture, dated June 9, 2021, by and between UpHealth and Wilmington Trust, National Association, a national banking association (the “Indenture Trustee”), in its capacity as trustee thereunder (the “Unsecured Notes Indenture”), governing UpHealth’s
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6.25% Convertible Senior Notes due 2026 (the “2026 Notes” and all beneficial holders thereof, the “2026 Noteholders”) which, subject to the event of default triggered by the Chapter 11 case, mature on June 15, 2026.

Indenture, dated as of August 18, 2022, by and between UpHealth and the Indenture Trustee, in its capacity as trustee and as collateral agent thereunder (the “Senior Secured Notes Indenture” and together with the Unsecured Notes Indenture, the “Indentures”), governing UpHealth’s Variable Rate Convertible Senior Secured Notes due 2025 (the “2025 Notes” and all beneficial holders thereof, the “2025 Noteholders”) which, subject to the event of default triggered by the Chapter 11 case, mature on December 15, 2025.
The Indentures provide that upon the filing of the Chapter 11 case, the principal and interest due thereunder shall be immediately due and payable. As a result of such acceleration of tour debt obligations in respect of the 2025 Notes and 2026 Notes, we believe there is substantial doubt about our ability to continue as a going concern, as described in this Quarterly Report on Form 10-Q (this “Quarterly Report”).

On November 16, 2023, we agreed to sell 100% of the outstanding equity interests of Cloudbreak, our wholly owned subsidiary, to Forest Buyer, LLC, a Delaware limited liability company (“Buyer”) and an affiliate of GTCR LLC, a leading private equity firm (“GTCR”), pursuant to a membership interests purchase agreement, dated November 16, 2023 (the “Purchase Agreement”), by and among the Company, Cloudbreak and Buyer (the “Sale” and all of the transactions contemplated by the Purchase Agreement, as supplemented by the terms and conditions of the Transaction Support Agreement (as defined below), including entry into the Escrow Agreement (as defined below), the Supplemental Indentures (as defined below) and any documents or instruments relating to the Fundamental Change Repurchase Offer (as defined below), collectively, the “Transactions”). We will utilize the proceeds from the Sale for payment in full or in part of the Company’s 2026 Notes and 2025 Notes, as well as other expenses related to the Transactions. The Transactions are expected to close (the “Closing”) in the first half of 2024, subject to obtaining customary regulatory and stockholder approval (such date, the “Closing Date”).

Pursuant to the terms of the Purchase Agreement, the “Cash Consideration” for the Sale means an amount equal to $180.0 million, with adjustments for debt as of immediately prior to the Closing and cash as of 11:59 p.m. (Delray Beach, Florida time) on the day immediately prior to the Closing Date (the “Calculation Time”), Cloudbreak’s net working capital as of the Calculation Time, and unpaid expenses related to the Transactions. The consideration delivered to the Company at the Closing shall equal $180.0 million, subject to adjustments for the estimated closing debt and cash and the estimated unpaid expenses related to the Transactions (the “Estimated Cash Consideration”), with all such Estimated Cash Consideration to be delivered by Buyer to an escrow agent (the “Escrow Agent”) for deposit into certain segregated escrow accounts to be established pursuant to the Escrow Agreement, as described below. Following the Closing, in connection with a customary adjustment to the Cash Consideration, which adjustment is expected, in the absence of any disagreement, to be determined within 120 days following the Closing Date, to the extent that the Cash Consideration exceeds the Estimated Cash Consideration, a payment shall be made for the purpose of repurchasing the 2026 Notes and/or the 2025 Notes of an amount equal to the amount by which the Cash Consideration exceeds the Estimated Cash Consideration (up to an excess equal to the amount of the Adjustment Escrow Amount (as defined below)). To the extent that following such customary adjustment to the Cash Consideration, the Estimated Cash Consideration is greater than the Cash Consideration, Buyer and the Company shall cause the Escrow Agent (including by delivering joint written instructions to the Escrow Agent) to make payment to Buyer (or its designees) of an amount equal to the lesser of (i) an amount equal to the amount by which the Estimated Cash Consideration exceeds the Cash Consideration, and (ii) the Adjustment Escrow Amount held in the Adjustment Escrow Account, including any dividends, interest, distributions and other income received in respect thereof, less any losses on investment thereof, less distributions thereof in accordance with the Purchase Agreement and the Escrow Agreement (as defined below) (the “Adjustment Escrow Funds”), in each case, from the Adjustment Escrow Account, and after any such payments are made to Buyer, the remaining Adjustment Escrow Funds (if any) shall be paid for the purpose of repurchasing the 2026 Notes and/or the 2025 Notes.

Pursuant to the terms of the Purchase Agreement, prior to the Closing, the Company, Buyer and the Escrow Agent will enter into one or more escrow agreements in a customary form to be agreed upon as provided under the Purchase Agreement by Buyer, the Company, the Required Noteholders (as defined below) and the Escrow Agent (the “Escrow Agreement”), pursuant to which, at the Closing, Buyer will remit to the Escrow Agent all of the Estimated Cash Consideration to be deposited as follows: (i) $3.0 million (the “Adjustment Escrow Amount”) shall be deposited in a segregated escrow account to satisfy any downward adjustment to the Cash Consideration (the “Adjustment Escrow Account”); (ii) $27.0 million (the “Tax Escrow Amount”), subject to reduction if the Company and Buyer mutually determine prior to the Closing that the maximum possible amount of taxes that would become due and payable by the Company as a result of the Transactions (the “Maximum Seller Tax Amount”) should be less than $27.0 million, in which case the Tax Escrow Amount shall be reduced to an amount equal to the agreed-upon Maximum Seller Tax Amount, shall be deposited in a segregated escrow account to enable the Company to pay any and all taxes that become due and payable by the Company as a result of the Transactions (the “Tax Escrow Account”); provided, that any amounts remaining in the Adjustment Escrow Account after the post-Closing adjustment or in the Tax Escrow Account after the payment of all taxes shall (x) if the Fundamental Change Repurchase Date (as defined in the Senior Secured Notes Indenture) has not yet occurred, be paid to the Notes Escrow Account (as defined below) by wire transfer of immediately available funds for purposes of making an offer to repurchase the 2026 Notes and the 2025 Notes, or (y) if the Fundamental Change Repurchase Date has occurred, be released to the Company (and held in a deposit account subject to a control agreement in favor of the Consenting Noteholders) for the sole purpose of complying
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with mandatory repurchase requirements set forth in the Senior Secured Notes Supplemental Indenture with respect to any remaining 2025 Notes; and (iii) the remaining portion of the Estimated Cash Consideration (such amount, the “Notes Escrow Amount”), shall be deposited in a segregated escrow account (the “Notes Escrow Account”, and together with the Adjustment Escrow Account and the Tax Escrow Account, the “Escrow Accounts”), the purpose of which shall be to fund the offer, on behalf of the Company, (a) to repurchase all of the Company’s 2026 Notes issued under the Unsecured Notes Indenture, which repurchase shall use a portion of the Notes Escrow Account, together with any dividends, interest, distributions and other income received in respect thereof, less any losses on investment thereof, less distributions thereof in accordance with the Purchase Agreement and the Escrow Agreement (the “Notes Escrow Fund”), which portion as of the date of the Purchase Agreement and based on certain assumptions that are subject to change, is currently estimated to be equal to $115.0 million, and which payment is expected to occur on or around June 3, 2024, together with the payment of any other amounts to be made to the 2026 Noteholders concurrently with the payment of such portion of the Notes Escrow Funds as specified by the Unsecured Notes Indenture following a Fundamental Change (as such term is defined in the Unsecured Notes Indenture), which other amounts may be paid using amounts of the Notes Escrow Funds, and (b) in addition to the repurchase of up to all of the 2026 Notes, to repurchase in accordance with the terms of the Senior Secured Notes Indenture (as defined below) in the event of a Fundamental Change (as defined in the Senior Secured Notes Indenture) the maximum principal amount of the Company’s 2025 Notes issued under the Senior Secured Notes Indenture, which, as of the date of the Purchase Agreement and based on certain assumptions that are subject to change and presuming that all of the 2026 Noteholders accept the repurchase of the 2026 Notes as well as any other amounts of the Notes Escrow Funds paid in respect of the repurchase of the 2026 Notes, is estimated to be approximately $25.8 million, and the Company, in accordance with such terms of the Senior Secured Notes Indenture, shall make such payments of other amounts required to be made in connection with such repurchase, which other amounts may be paid using amounts of the Notes Escrow Funds, such that following the payment of the amounts to be paid for such initial repurchase of the 2025 Notes, which payment is expected to occur on or around June 3, 2024, a portion of the 2025 Notes shall remain outstanding (which, as of the date of the Purchase Agreement and based on certain assumptions that are subject to change, is estimated to be approximately $31.4 million in aggregate principal amount), the terms of which shall be governed by the 2025 Notes and the Senior Secured Notes Indenture and the Senior Secured Notes Supplemental Indenture (it being acknowledged and agreed that all of the 2025 Noteholders that have not signed the Transaction Support Agreement will be repurchased in full with respect to their 2025 Notes to the extent such noteholders so elect and all of the 2025 Noteholders that have signed the Transaction Support Agreement will be partially repurchased with respect to their 2025 Notes on a pro rata basis). In the event that any amounts remain outstanding of the Notes Escrow Funds, those amounts shall be used to offer to repurchase in part such anticipated outstanding amount of the 2025 Notes in accordance with the terms of the Senior Secured Notes Indenture in the event of a Fundamental Change (as such term is defined in the Senior Secured Notes Indenture). Furthermore, any repurchases of the 2025 Notes in accordance with the Purchase Agreement will be made at a premium of 5.0% to the principal amount of such 2025 Notes.

In connection and concurrently with the entry into the Purchase Agreement, the Company, Cloudbreak and Buyer entered into a transaction support agreement, dated as of November 16, 2023 (the “Transaction Support Agreement”), with certain beneficial holders of the 2025 Notes (being the holders of at least 69% of the 2025 Notes, the “Consenting Senior Secured Noteholders”) and certain beneficial holders of the 2026 Notes (being the holders of at least 88% of the 2026 Notes, the “Consenting Unsecured Noteholders”, and together with the Consenting Senior Secured Noteholders, the “Consenting Noteholders”), pursuant to which the parties have agreed, among other things, to support the Purchase Agreement and the Transactions and to enter into and effect the Escrow Agreements, the Supplemental Indentures in connection with the Fundamental Change Repurchase Offer to be made by the Company and each other Definitive Document (as defined in the Transaction Support Agreement), in each case, subject to the terms and conditions set forth in the Transaction Support Agreement.

The Transaction Support Agreement provides that (i) the Company and Cloudbreak will abide by the proceeds waterfall set forth in the Purchase Agreement as described above, the Escrow Agreements and the Supplemental Indentures, including, for the avoidance of doubt, releasing the Escrow Funds as set forth in the Escrow Agreement, commencing offers to repurchase the 2025 Notes and the 2026 Notes in accordance with the terms of the applicable Indenture as a result of any or all of the Transactions constituting a Fundamental Change (as such term is defined in each of the Indentures) under the applicable Indenture (each, a “Fundamental Change Repurchase Offer”) and delivering the applicable Fundamental Change Company Notices (as such terms are defined in each of the Indentures) pursuant to the applicable Indenture, in each case, at the times and pursuant to the terms specified in the Supplemental Indentures; (ii) the Buyer will abide by the proceeds waterfall set forth in the Purchase Agreement as described above, the Escrow Agreements and the Supplemental Indentures, including, for the avoidance of doubt, depositing and releasing the Notes Escrow Funds as set forth in the Escrow Agreement; and (iii) the Consenting Noteholders will, so long as the Company complies with the applicable terms, conditions and procedures set forth in the Indentures, participate in and comply with the terms set forth in respect of any Fundamental Change Company Notice given under (and as defined in) the respective Indenture and applicable Supplemental Indenture in connection with each relevant Fundamental Change Repurchase Offer. The Company and each Consenting Noteholder, in their separate and individual capacities, represent in the Transaction Support Agreement that, as of the date thereof and to the best of their knowledge, and assuming that all coupon payments on the 2025 Notes and the 2026 Notes due prior to June 3, 2024 are paid in full: if the Sale were to occur on March 15, 2024, (i) the outstanding amount due and payable in the aggregate to the 2025 Noteholders arising under or in connection with a Fundamental Change Repurchase Offer under the Senior Secured Notes Indenture to be consummated on June- 3, 2024 would be $62.2 million, consisting of (a) $57.2 million in aggregate principal amount of the 2025
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Notes (assuming 100% participation), (b) $2.9 million premium payable in respect of the 2025 Notes, and (c) $2.1 million in accrued and unpaid interest; and (ii) the outstanding amount due and payable in the aggregate to the 2026 Noteholders arising under or in connection with a Fundamental Change Repurchase Offer under the Unsecured Notes Indenture to be consummated on June 3, 2024 would be $119.6 million, consisting of (x) $115.0 million in aggregate principal amount of the 2026 Notes (assuming 100% participation) and (y) $4.6 million of accrued and unpaid interest.

In accordance with the terms of the Purchase Agreement and the Transaction Support Agreement, the Company and the Indenture Trustee will enter into a supplement to the Senior Secured Notes Indenture, to be agreed and effected no later than December 20, 2023 (the “Senior Secured Notes Supplemental Indenture”), that will, among other things (a) provide for the waiver, with respect to the Company and Cloudbreak, of the specified events of default under the Senior Secured Notes Indenture resulting from the commencement of the Chapter 11 cases (the “2025 Indenture Events of Default”); (b) rescind, with respect to the Company and Cloudbreak, the acceleration of the 2025 Notes resulting from the occurrence of the foregoing events of default (the “2025 Notes Acceleration”); (c) provide for certain changes to certain of the definitions in the Senior Secured Notes Indenture, including “Permitted Indebtedness”; (d) provide for certain modifications to covenants of the Company and certain changes with respects to events of default; (e) provide a carveout for the Sale from the terms of the Senior Secured Notes Indenture with respect to mergers and sale transactions; and (f) delete the rule prohibiting repurchases in connection with a Fundamental Change (as defined in the Senior Secured Notes Indenture) arising from the Sale at the time the 2025 Notes have been accelerated, and will modify the provisions in respect of repurchases of 2025 Notes as a result of a Fundamental Change for the Consenting Noteholders in respect of the Sale to account for a multi-step process for the repurchase of the 2025 Notes (i.e., to require a repurchase offer at Closing and in connection with subsequent paydowns with the proceeds of released funds from the Escrow Accounts), in each case, at a 5.0% premium to the principal amount of such 2025 Notes.

In addition, in accordance with the terms of the Purchase Agreement and the Transaction Support Agreement, the Company and the Indenture Trustee will enter into a supplement to the Unsecured Notes Indenture, to be agreed and effected no later than December 20, 2023 (the “Unsecured Notes Supplemental Indenture” and together with the Senior Secured Notes Supplemental Indenture, the “Supplemental Indentures”), that will, among other things (a) provide for the waiver, with respect to the Company and Cloudbreak, of the specified events of default under the Unsecured Notes Indenture resulting from the 2025 Notes Acceleration and the commencement of the Chapter 11 cases (the “2026 Indenture Events of Default” and together with the 2025 Indenture Events of Default, the “Specified Defaults”); (b) add each subsidiary of the Company, other than any subsidiary of the Company that is, as of the date of the Unsecured Notes Supplemental Indenture, a debtor or debtor in possession in any bankruptcy proceeding, including the Chapter 11 cases, as a guarantor of the obligations under the 2026 Notes pursuant to the Unsecured Notes Indenture; (c) cause the Company and each of its subsidiaries, other than any subsidiary of the Company that is, as of the date of the Unsecured Notes Supplemental Indenture, a debtor or debtor in possession in any bankruptcy proceeding, including the Chapter 11 cases, to grant a second-priority security interest on the same collateral that secures the 2025 Notes; (d) in connection with those items described in clauses (b) and (c) above, incorporate provisions similar to those in the Senior Secured Notes Indenture including with respect to covenants and events of default and as modified by the Senior Secured Notes Supplemental Indenture; and (e) provide a carveout for the Sale from the terms of the Unsecured Notes Indenture with respect to mergers and sale transactions.

Pursuant to the Transaction Support Agreement, each of the Company and Cloudbreak has agreed (severally and not jointly) to (a) grant liens in favor of the 2025 Noteholders and 2026 Noteholders with respect to the Escrow Accounts and the funds held therein, as applicable, subject to the terms of the Supplemental Indentures and any related intercreditor agreements; and (b) in connection with the Unsecured Notes Supplemental Indenture, grant a second priority lien on the assets of the Company and Cloudbreak and any subsidiaries of the Company and Cloudbreak that are not at such time a debtor or debtor in possession in any bankruptcy proceeding, including the Chapter 11 cases, provided, that any such liens on the issued and outstanding equity interests of Cloudbreak or the assets of Cloudbreak and its subsidiaries will be released at or prior to the Closing.

The accompanying unaudited condensed consolidated financial statements have been prepared on a going concern basis, which contemplates the continuity of operations, the realization of assets and the satisfaction of liabilities in the normal course of business. However, given the events described above, in particular, the filing of the Chapter 11 cases by the Debtors which constituted an event of default under the Indentures that accelerated the obligations of the Company with respect to the 2025 Notes and 2026 Notes, we believe there is substantial doubt about our ability to continue as a going concern. However, upon the entry into the Supplemental Indentures pursuant to the terms of the Transaction Support Agreement, the Specified Defaults will each be waived and the 2025 Notes Acceleration will be rescinded.

Dispute and Litigation Regarding Control of Glocal Board of Directors

Please refer to Part I, Item 3 of our Annual Report for information regarding the dispute and litigation regarding control of the Glocal board of directors, which we update with the following information. The dispute is the subject of an arbitration brought by UpHealth Holdings against its counterparties to the October 30, 2020 Share Purchase Agreement pursuant to which UpHealth Holdings acquired
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Glocal (the “SPA”). The arbitration is being administered by the International Court of Arbitration (the “ICA”) of the International Chamber of Commerce (the “ICC”).

As disclosed in part I, Item 3 of our Annual Report, on November 4, 2022, UpHealth Holdings filed a request for arbitration before the ICA against Glocal, the three individuals who have constituted the board of directors of Glocal since UpHealth Holdings entered into the SPA, Dr. Syed Sabahat Azim (“Sabahat Azim”), Richa Sana Azim (“Richa Azim,” and together with Sabahat Azim, the “Azims”) and Gautam Chowdhury (“Chowdhury,” and together with the Azims, the “Glocal Board”), Meleveetil Damodaran, current shareholder and former director of Glocal (“Damodaran”) and another shareholder of Glocal, Kimberlite Social Infra Private Limited, an Indian entity of which the Azims are shareholders and directors (“Kimberlite”, and together with Glocal, the Azims, Chowdhury and Damodaran, collectively the “Arbitration Respondents”), for breach of the SPA, obstruction of UpHealth Holdings’ exercise of its statutory rights under the Indian Company Act as a super-majority shareholder of Glocal, and misrepresentation. UpHealth Holdings seeks an order for the following relief in the arbitration:

(i) Declaring that UpHealth Holdings holds (i) 7,503,016 equity shares in Glocal (95.29% of the total equity shares), (ii) 24,867 preference shares in Glocal (37.52% of the total preference shares), and (iii) 94.81% of the total (equity plus preference) shares in Glocal;

(ii) Declaring that UpHealth Holdings has good and marketable title over its shareholding in Glocal as detailed above, free and clear of all encumbrances and together with all rights, title, interest and benefits appertaining thereto;

(iii) Issuing a permanent mandatory injunction:

(a) pursuant to Clauses 5.2.1(b)(iii) and 12 of the SPA (as amended), directing the Arbitration Respondents to take all necessary steps to (i) convene a meeting of the Glocal Board to appoint UpHealth Holdings’ designee(s) as director(s) of the Glocal Board, and (ii) and, at that meeting, authorizes the appointment of UpHealth Holdings’ designee(s) as director(s) of the Glocal Board;

(b) pursuant to Clauses 5.2.1(c) and 12 of the SPA (as amended), directing the Arbitration Respondents, both individually and jointly, to file Form DIR-12 with the jurisdictional registrar of companies in relation to the appointment of UpHealth Holdings’ designee(s) to the Glocal Board;

(c) pursuant to Clauses 5.2.1(d) and 12 of the SPA (as amended), directing the Arbitration Respondents, both individually and jointly, to provide UpHealth Holdings with true extracts, duly certified by the Glocal Board, of board resolutions appointing UpHealth Holdings’ designee(s) to the Glocal Board, following such appointment;

(d) directing the Arbitration Respondents, both individually and jointly, to (in the following order): (i) convene a general meeting to approve and authorize the amendment of the Articles of Association of Glocal, (ii) approve and authorize the amendment of the Articles of Association of Glocal, (iii) take all necessary steps under Indian law to ensure UpHealth Holdings is provided a right for its designee on the Glocal Board to act as the Chairman of the general meeting, having the right to exercise a casting vote in case of a deadlock, and (iv) at the general meeting, if a poll is demanded in accordance with the provisions of the Companies Act, approve and implement such demand and conduct the voting by poll;

(e) pursuant to Clauses 10.2 and 12 of the SPA (as amended), directing the Arbitration Respondents to take all necessary steps to ensure that UpHealth Holdings owns 100% of the share capital of Glocal, when and as required by UpHealth Holdings; and

(f) directing the Arbitration Respondents, both individually and jointly, to take all necessary steps to provide UpHealth Holdings with full access to all financial statement(s), information, data, documents, books and records in the form and manner requested by UpHealth Holdings.

(iv) Ordering the Azim, Chowdhury, Damodaran and Kimberlite to, jointly and severally, pay damages to UpHealth Holdings in the amount of $1.7 million (or such other amount as the arbitral tribunal may determine to be appropriate), arising from these Respondents’ breaches of contract.

(v) Ordering Azim and Kimberlite to, jointly and severally, pay damages to UpHealth Holdings in the amount of $121.1 million (or such other amount as the arbitral tribunal may determine to be appropriate), arising from these Respondents’ misrepresentations.

(vi) Ordering the Azims and Chowdhury (“Respondents Group A”) to, jointly and severally, reimburse to UpHealth Holdings all costs and expenses, including legal fees, incurred as a result of (i) the prior Emergency Arbitration conducted in the Fall of 2022 (including UpHealth Holdings’ legal costs, fees and expenses, as well as the fees and expenses of the Emergency Arbitrator and the ICC); and (ii) the litigations to enforce the Emergency Arbitrator’s Order in India (including UpHealth Holdings’ legal costs, fees and expenses), all of which were only necessary as a result of Respondents Group A’s misconduct.
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(v) Ordering the Azims, Chowdhury, Damodaran, and Kimberlite to, jointly and severally, reimburse to UpHealth Holdings all costs and expenses, including legal and expert fees, incurred as a result of this arbitration (including UpHealth Holdings’ legal costs, fees and expenses, and all the fees and expenses of the arbitrators and the ICC), which was only necessary as a result of these Respondents’ misconduct.

(vi) Ordering that pre- and post-award interest is payable, jointly and severally, by the Azims, Chowdhury, Damodaran and Kimberlite, according to the principal amounts of damages they are respectively ordered to pay in the award.

(vii) Ordering the Azims, Chowdhury, Damodaran and Kimberlite, jointly and severally, to gross up any amounts to be paid by them to UpHealth Holdings that may be subject to taxes in India, or any other jurisdiction where the Arbitration Respondents may be located, to ensure that UpHealth Holdings receives the full amount of damages due to it.

(viii) Giving continuing effect to subparts (c), (e), and (f) of Section VV (the dispositif) of the Emergency Arbitrator’s Order, as amended below, pursuant to the arbitral tribunal’s authority under Article 29(3) of the ICC Rules and Article 6(6)(c) of Appendix V to the ICC Rules.

(c) Respondents Group A are directed, both individually and jointly, to cooperate with UpHealth Holdings, and with any PCAOB-registered accounting firm identified by UpHealth Holdings, in providing access to all unaudited financial statement(s), data, documents, books and records of Glocal, as and when required and in the form and manner requested by UpHealth Holdings;

(e) Respondents Group A are directed, both individually and jointly, to cooperate with any PCAOB-registered accounting firm identified by UpHealth Holdings in their review of the information provided pursuant to paragraph (c) above, including responding to any questions, making any company employees or officers available to respond to questions, and complying with any requests for further information or clarifications; and

(f) Respondents Group A are, jointly and individually, ordered to refrain from (i) taking any steps to access the funds in Glocal’s bank account at ICICI Bank whether on the basis of the August 15, 2022 board resolution or otherwise, (ii) making, or causing to be made, any changes to the authorized signatory that can access such bank account, and (iii) making, or causing to be made, any other changes to such bank account.

(ix) Holding and declaring that Martin Beck (our Chief Financial Officer) and/or Jeremy Livianu (our Chief Legal Officer) and/or such other person as may be designated by the board of directors of UpHealth Holdings, by board resolution, from time to time (and notified in writing to ICICI Bank by the Chief Executive Officer of UpHealth Holdings, attaching a certified copy of the resolution of the board of directors of UpHealth Holdings designating such person) may, jointly or severally, be permitted to access and operate Glocal’s bank account at ICICI bank.

In December 2022, before the arbitral tribunal was constituted, each of the Arbitration Respondents wrote to the ICC seeking to not have the arbitration proceed. Glocal, the Glocal Board and Kimberlite claimed that there is no jurisdiction for an arbitration, in part due to the existence of a proceeding brought by the Glocal Board and an employee and shareholder of Glocal in India before the National Company Law Tribunal, Kolkata Bench (the “NCLT”). Damodaran claimed that he should not have to bear the expense of an arbitration notwithstanding having been a party to the SPA and receiving significant consideration from UpHealth Holdings for the sale of shares of Glocal. The ICC declined to consider these arguments and determined that they should be addressed by the arbitral tribunal, once constituted.

On January 8, 2023, UpHealth Holdings filed an amended request for arbitration. On March 6, 2023, a three-member arbitral tribunal was constituted. The arbitral tribunal invited the parties’ views on the timetable for the arbitration and other procedural issues. None of the Arbitration Respondents responded to that invitation, despite receiving, electronically and in hard copy, all arbitration-related correspondence from UpHealth Holdings and the arbitral tribunal.

The arbitral tribunal held a case management conference via Zoom on April 12, 2023. The Arbitration Respondents were invited to the conference, but none of them attended. At the conference, the arbitral tribunal decided that UpHealth Holdings would be given until June 22, 2023, to file its statement of claim (“Statement of Claim”), and that the Arbitration Respondents would then have until July 6, 2023 to indicate whether they planned to respond to the Statement of Claim or otherwise participate in the arbitration. Absent such indication, the hearing would be held in Chicago, Illinois, during the week starting July 31, 2023.

UpHealth Holdings filed its Statement of Claim on June 22, 2023. The Arbitration Respondents received electronic and hard copies of this submission, including all exhibits and legal authorities. None of the Arbitration Respondents confirmed their intention to participate in the arbitration, either before the July 6, 2023 deadline or thereafter.

The merits hearing in the arbitration was held in person in Chicago, Illinois, from July 31, 2023 through August 2, 2023. None of the Arbitration Respondents attended the hearing, though two employees of Glocal sent written comments to the arbitral tribunal members
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ex parte, just hours before the hearing. The arbitral tribunal forwarded those communications to UpHealth Holdings and invited comments, which UpHealth Holdings provided. During the hearing, the arbitral tribunal requested additional information from the damages expert retained by UpHealth Holdings. The expert’s additional report was filed on August 25, 2023. The arbitral tribunal invited UpHealth Holdings and Arbitration Respondents to attend a short virtual hearing on September 9, 2023 to consider the additional testimony of UpHealth Holdings’ expert.

On August 26, 2023, Damodaran wrote to the arbitral tribunal ex parte, asking for the arbitration to be discontinued against him. On August 29, 2023, one of the employees of Glocal who had emailed the arbitral tribunal ex parte before the July 31 hearing again emailed the arbitral tribunal ex parte. The arbitral tribunal invited responses from UpHealth Holdings, which UpHealth Holdings provided on September 1 and September 5, 2023, respectively. On September 8, 2023, less than 24 hours before the virtual hearing, the Glocal Board wrote a letter to the arbitral tribunal making allegations that UpHealth Holdings had already addressed in previous submissions. At the virtual hearing on September 9, 2023, UpHealth Holdings responded to the Glocal Board’s submission. None of the Arbitration Respondents participated in the virtual hearing, which concluded with the arbitral tribunal inviting UpHealth Holdings’ fact witness to file additional testimony. UpHealth Holdings filed its fact witness’s second witness statement on September 30, 2023. On November 5, 2023, the arbitral tribunal issued questions to UpHealth Holdings regarding the supplemental report and testimony of its expert. The deadline for UpHealth Holdings to respond to those questions is November 15, 2023. Also on November 5, 2023, the arbitral tribunal informed the parties that each of its members received boxes that appeared to contain documents from Glocal. UpHealth Holdings’ arbitration counsel had not received these documents. The arbitral tribunal informed the parties that it did not review the documents and considered Respondents’ attempt to communicate unilaterally with the arbitral tribunal to be inappropriate.

On October 31, 2023, the ICA informed the parties to the arbitration that the deadline for issuing the award in the arbitration has been extended to February 29, 2024.

Item 1A. Risk Factors

As of the date of this Quarterly Report on Form 10-Q, we supplement the risk factors disclosed in our Annual Report with the following risk factors. Any of these risk factors disclosed in our Annual Report or herein could result in a significant or material adverse effect on our results of operations or financial condition. Additional risk factors not presently known to us or that we currently deem immaterial may also impair our business or results of operations. We may disclose changes to such risk factors or disclose additional risk factors from time to time in our future filings with the SEC.

Risks Relating to UpHealth’s Business and Industry

The filing of the Chapter 11 cases by the Debtors constituted an event of default that accelerated our obligations under the Indentures, and as a result of such acceleration of our debt obligations in respect of the 2025 Notes and 2026 Notes, we believe there is substantial doubt about our ability to continue as a going concern.

As discussed elsewhere in this Quarterly Report, the filing of the Chapter 11 cases by the Debtors on September 19, 2023 and October 20, 2023 constituted an event of default under the Indentures governing the 2025 Notes and 2026 Notes, which provide that upon the commencement of the Chapter 11 cases, the principal and interest due thereunder in respect of the 2025 Notes and 2026 Notes shall be immediately due and payable. As a result of such acceleration of our debt obligations, we believe there is substantial doubt about our ability to continue as a going concern. To address these concerns, on November 16, 2023, we entered into the Purchase Agreement and the Transaction Support Agreement, pursuant to which, among other things, upon the entry into the Supplemental Indentures pursuant to the terms of the Transaction Support Agreement, the Specified Defaults will each be waived and the 2025 Notes Acceleration will be rescinded.

Notwithstanding these anticipated waivers of the Specified Defaults and recission of the 2025 Notes Acceleration, certain termination provisions contained in the Purchase Agreement and the Transaction Support Agreement could prevent us from consummating the Transactions, and as a result, cause us to not obtain the benefits of the anticipated waivers and the rescission. If the Purchase Agreement or the Transaction Support Agreement are terminated, and the Closing of the Transactions does not occur, the waiver of the events of default under the Indentures and rescission of the acceleration of our debt obligations with respect to the 2025 Notes and 2026 Notes provided under the Supplemental Indentures will be void, and we could be obligated to pay the full amount due and payable under such notes under the terms of the applicable Indenture in the event of a Fundamental Change. If that were to occur, we believe it would raise substantial doubts about our ability to continue as a going concern.

Our debt agreements, including the Senior Secured Notes Indenture, contain, and the Supplemental Indentures that we will enter into pursuant to the Transaction Support Agreement will contain, restrictions that may limit our flexibility in operating and financing our business, and any default on our secured credit facility or any future secured credit facilities (including certain liens to be granted by us in favor of the 2025 Noteholders and 2026 Noteholders pursuant to the Supplemental Indentures, whether as a result of the failure to consummate the Transactions or otherwise, could result in foreclosure by our secured noteholders or future secured noteholders on our assets.
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Our Indenture governing our 2025 Notes, Security Agreement and related documents contain a number of covenants that will impose significant operating and financial restrictions on us, including restrictions on our ability to, among other things:

create liens on certain assets;
incur additional debt or issue new equity;
consolidate, merge, sell or otherwise dispose of all or substantially all of our assets; and
sell certain assets.

The filing of the Chapter 11 cases by the Debtors constituted an event of default giving rise to cross defaults under the Indentures, and a result, accelerated our debt obligations with respect to the 2025 Notes and the 2026 Notes. While any efforts to enforce our payment obligations pursuant to such events of default under the Indentures against the Debtors are automatically stayed as a result of the filing of the Chapter 11 cases, a significant portion of our operations are conducted through the Debtors, and a significant portion of our assets are held by the Debtors. As a result, the filing of the Debtors for Chapter 11 protection has and could continue to limit our available resources and our ability to plan for or react to market conditions and could otherwise restrict corporate activities.

In addition, while the Consenting Noteholders have agreed to the entry into the Supplemental Indentures which will waive such events of default under the Indentures and rescind the acceleration of our debt obligations with respect to the 2025 Notes and the 2026 Notes, in each case, in accordance with the terms of the Purchase Agreement and the Transaction Support Agreement, we can make no assurances that we will not in the future be in default under the Indentures, whether due to the failure to consummate the Transactions or otherwise. Any future default under our Senior Secured Notes Indenture could trigger a cross default under agreements governing any future indebtedness as well as the Unsecured Notes Indenture, as has already occurred upon the commencement of the Chapter 11 cases.

Furthermore, in accordance with the terms of the Transaction Support Agreement, we and Cloudbreak have each agreed (severally and not jointly) to (a) grant liens in favor of the 2025 Noteholders and 2026 Noteholders with respect to the Escrow Accounts and the funds held therein, as applicable, subject to the terms of the Supplemental Indentures and any related intercreditor agreements; and (b) in connection with the Unsecured Notes Supplemental Indenture, grant a second priority lien on the assets of the Company and Cloudbreak and any subsidiaries of the Company and Cloudbreak that are not at such time a debtor or debtor in possession in any bankruptcy proceeding, including the Chapter 11 cases, and in connection with those modifications to the Unsecured Notes Indenture, will incorporate provisions similar to those in the Senior Secured Notes Indenture including with respect to covenants and events of default and as modified by the Senior Secured Notes Supplemental Indenture (provided, that any such liens on the issued and outstanding equity interests of Cloudbreak or the assets of Cloudbreak and its subsidiaries will be released at or prior to the Closing). In addition, the Senior Secured Notes Supplemental Indenture, once entered into, will modify the provisions of the Senior Secured Notes Indenture in respect of repurchases of 2025 Notes as a result of a Fundamental Change for the Consenting Noteholders in respect of the Sale, to account for a multi-step process for the repurchase of the 2025 Notes (i.e., to require a repurchase offer at Closing and in connection with subsequent paydowns with the proceeds of released funds from the Escrow Accounts), in each case, at a 5.00% premium to the principal amount of such 2025 Notes.

Any of these restrictions could limit our ability to plan for or react to market conditions and could otherwise restrict corporate activities. Any failure to comply with these covenants could result in further defaults under our Indentures or instruments governing any future indebtedness of ours, including the Supplemental Indentures. Additionally, our Senior Secured Notes Indenture, including
as modified by the Senior Secured Notes Supplemental Indenture, is (and our Unsecured Notes Indenture, as modified by the Unsecured Notes Supplemental Indenture, will be) secured by substantially all of our assets and those of our domestic subsidiaries. Upon a default, unless waived, the 2025 Noteholders and the 2026 Noteholders could elect to terminate their commitments, cease making further loans, foreclose on our assets pledged to secure our obligations to such noteholders under our Security Agreement (or under the secured credit facilities provided under the Supplemental Indentures, once entered into) and force UpHealth into bankruptcy or liquidation. Our results of operations currently are not, and may not be in the future if the Transactions are not consummated, sufficient to service our indebtedness and to fund our other expenditures, and we may not be able to obtain financing to meet these requirements. If we experience a default under our Indentures (including as modified by the Supplemental Indentures, once entered into) or instruments governing our future indebtedness, our business, financial condition, and results of operations may be adversely impacted.

In order to support the growth of our business, we may need to seek capital through new equity or debt financings, and such sources of additional capital may not be available to us on acceptable terms or at all.

We intend to continue to make significant investments to support our business growth, respond to business challenges or opportunities, develop new applications and services, enhance our existing solutions and services, enhance our operating infrastructure and potentially acquire complementary businesses and technologies. In the nine months ended September 30, 2023 and 2022, aggregate net cash used in operating activities was $18.5 million and $17.6 million, respectively.

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Our future capital requirements may be significantly different from our current estimates and will depend on many factors, including our growth rate, both organically and through acquisitions, the timing and extent of spending to support development efforts, the expansion of sales and marketing activities, the introduction of new or enhanced services and the continuing market acceptance of digital health. Accordingly, we may need to engage in additional equity or debt financings or collaborative arrangements to secure additional funds. If we raise additional funds through further issuances of equity or convertible debt securities, our existing stockholders could suffer significant dilution, and any new equity securities we issue could have rights, preferences and privileges superior to those of holders of our common stock. Any debt financing secured by us in the future could involve additional restrictive covenants relating to our capital-raising activities and other financial and operational matters, which may make it more difficult for us to obtain additional capital and to pursue business opportunities, including potential acquisitions. In addition, during times of economic instability, it has been difficult for many companies to obtain financing in the public markets or to obtain debt financing, and we may not be able to obtain additional financing on commercially reasonable terms, if at all. If we are unable to obtain adequate financing on terms satisfactory to us, it could have a material adverse effect on our business, financial condition and results of operations.

We qualify as an emerging growth company as defined under the JOBS Act as well as a smaller reporting company within the meaning of the Securities Act, and if we take advantage of certain exemptions from disclosure requirements available to emerging growth companies or smaller reporting companies, this could make our securities less attractive to investors and may make it more difficult to compare our performance with other public companies.

We qualify as an “emerging growth company” within the meaning of the Securities Act, as modified by the Jumpstart Our Business Startups Act of 2012 (the “JOBS Act”), and may take advantage of certain exemptions from various reporting requirements that are applicable to other public companies that are not emerging growth companies for as long as we continue to be an emerging growth company, including, but not limited to, not being required to comply with the auditor attestation requirements of Section 404 of the Sarbanes-Oxley Act of 2002 (the “Sarbanes-Oxley Act”), reduced disclosure obligations regarding executive compensation in our periodic reports and proxy statements, and exemptions from the requirements of holding a nonbinding advisory vote on executive compensation and stockholder approval of any golden parachute payments not previously approved. As a result, our stockholders may not have access to certain information they may deem important. We will remain an emerging growth company until the earliest of (i) the last day of the fiscal year in which the market value of our common stock that is held by non-affiliates exceeds $700.0 million as of the end of that year’s second fiscal quarter, (ii) the last day of the fiscal year in which we have total annual gross revenues of $1.235 billion or more during such fiscal year (as indexed for inflation), (iii) the date on which we have issued more than $1.0 billion in non-convertible debt in the prior three-year period or (iv) the last day of the fiscal year following the fifth anniversary of our IPO. We cannot predict whether investors will find our securities less attractive because we will rely on these exemptions. If some investors find our securities less attractive as a result of our reliance on these exemptions, the trading prices of our securities may be lower than they otherwise would be, there may be a less active trading market for our securities and the trading prices of our securities may be more volatile.

In addition, Section 107 of the JOBS Act also provides that an emerging growth company can take advantage of the exemption from complying with new or revised accounting standards provided in Section 7(a)(2)(B) of the Securities Act as long as we are an emerging growth company. An emerging growth company can therefore delay the adoption of certain accounting standards until those standards would otherwise apply to private companies. We have not elected to opt out of such extended transition period and, therefore, we may not be subject to the same new or revised accounting standards as other public companies that are not emerging growth companies. This may make comparison of our financial statements with another public company which is not an emerging growth company or is an emerging growth company that has opted out of using the extended transition period difficult or impossible because of the potential differences in accountant standards used.

Additionally, we qualify as a “smaller reporting company” as defined in Item 10(f)(1) of Regulation S-K. Smaller reporting companies may take advantage of certain reduced disclosure obligations, including, among other things, providing only two years of audited financial statements. We will remain a smaller reporting company until the last day of the fiscal year in which (i) the market value of our common stock held by non-affiliates exceeds $250.0 million as of the end of that year’s second fiscal quarter, or (ii) our annual revenues exceeded $100.0 million during such completed fiscal year and the market value of our common stock held by non-affiliates exceeds $700.0 million as of the end of that year’s second fiscal quarter. To the extent we take advantage of such reduced disclosure obligations, it may also make comparison of our financial statements with other public companies difficult or impossible.

If we fail to maintain an effective system of disclosure controls and internal control over financial reporting, our ability to produce timely and accurate financial statements or comply with applicable regulations could be impaired, and the price of our common stock may be adversely affected.

As a publicly traded company following the consummation of the Business Combinations, we are subject to the reporting requirements of the Exchange Act, the Sarbanes-Oxley Act and the rules and regulations of the applicable listing standards of the New York Stock Exchange (“NYSE”). We expect that the requirements of these rules and regulations will continue to increase our legal,
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accounting and financial compliance costs, make some activities more difficult, time-consuming and costly and place significant strain on our personnel, systems and resources. The Sarbanes-Oxley Act requires, among other things, that we maintain effective disclosure controls and procedures and internal control over financial reporting. We are continuing to develop and refine our disclosure controls and other procedures that are designed to ensure that information required to be disclosed by us in the reports that we will file with the SEC is recorded, processed, summarized and reported within the time periods specified in SEC rules and forms and that information required to be disclosed in reports under the Exchange Act is accumulated and communicated to our principal executive and financial officers.

As previously disclosed in our Annual Report on Form 10‑K for year ended December 31, 2021, our disclosure controls and procedures and internal controls over financial reporting were not effective as of December 31, 2021 due to certain material weaknesses described in Part I, Item 4, Controls and Procedures, of this Quarterly Report, as well as in Part II, Item 9A, Controls and Procedures, of our Annual Report. To address these material weaknesses that we identified as of December 31, 2021, we implemented measures designed to improve our internal controls over financial reporting in the year ended December 31, 2022. These measures included enhancing our internal and external technical accounting resources and engaging third party consultants for the formalization of our internal procedures, and implementing a new enterprise resource planning (“ERP”) system. As of December 31, 2022, all of the U.S. entities were live on the ERP system. We completed documentation and tests of design and tests of operational effectiveness of our entity-level controls, certain areas of our ITGCs, and controls over our business processes, and we remediated control gaps identified and performed tests of operating effectiveness on remediated items.

As a result of our remediation efforts, our management, under the supervision and with the participation of our CEO and our CFO and oversight of the Board of Directors, conducted an evaluation of the effectiveness of our internal controls over financial reporting as of December 31, 2022, based on the criteria set forth in Internal Control-Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (2013 framework). Based on this evaluation, our management concluded that as of December 31, 2022, we no longer have the material weaknesses in internal controls over financial reporting described above for entity-level controls and business process controls, which we previously identified existed as of December 31, 2021 and our assessment has not changed as of September 30, 2023; however, our management also concluded that the previously identified material weakness in our ITGCs in the areas of user access, segregation of duties, and change management related to certain information technology systems that support our financial reporting process were not remediated as of September 30, 2023, and that the material weakness remains for these ITGCs. Further remediation of the non-remediated portions of the material weakness in our ITGCs is ongoing and our objective is to complete such remediation efforts by March 2024.

In order to maintain and improve the effectiveness of our disclosure controls and procedures and internal control over financial reporting, we have expended, and anticipate that we will continue to expend, significant resources, including accounting-related costs and significant management oversight. If any of these new or improved controls and systems do not perform as expected, we may experience additional material weaknesses in our controls. Our current controls and any new controls that we develop may become inadequate because of changes in conditions in our business. Further, additional weaknesses in our disclosure controls and internal control over financial reporting may be discovered in the future.

Any failure to develop or maintain effective controls or any difficulties encountered in their implementation or improvement could harm our results of operations or cause us to fail to meet our reporting obligations and may result in a restatement of our financial statements for prior periods. Any failure to implement and maintain effective internal control over financial reporting also could adversely affect the results of periodic management evaluations and annual independent registered public accounting firm attestation reports regarding the effectiveness of internal control over financial reporting that we will eventually be required to include in our periodic reports that will be filed with the SEC. Ineffective disclosure controls and procedures and internal control over financial reporting could also cause investors to lose confidence in our reported financial and other information, which would likely have a negative effect on the trading price of our common stock. In addition, if we are unable to continue to meet these requirements, we may not be able to remain listed on the NYSE.

General Risks Related to the Company

The Company may be required to take write-downs or write-offs, restructuring and impairment or other charges that could have a significant negative effect on its financial condition, results of operations and stock price, which could cause you to lose some or all of your investment.

As a result of events which occurred in the three months ended September 30, 2022, as discussed under the heading “Dispute and Litigation Regarding Control of Glocal Board of Directors” in Item 3, Legal Proceedings, of Part I of our Annual Report, we determined that a reconsideration event occurred in July 2022, which required us to reassess whether Glocal was a VIE and whether we continued to have a controlling financial interest in Glocal. Based on this assessment, we concluded that Glocal was a VIE, and furthermore, that we no longer have the ability to direct any activities of Glocal and no longer have a controlling financial interest. As a result, effective July 2022, we deconsolidated Glocal and recorded a $37.7 million loss on deconsolidation of equity investment in
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our consolidated statements of operations, measured as the difference between the probability-weighted fair value of Glocal of $21.2 million and the carrying amount of Glocal’s assets and liabilities as of June 30, 2022. The probability-weighted fair value of Glocal is included in equity investment in our consolidated balance sheets. Further, we assessed the prospective accounting for our equity investment in Glocal. Since we no longer had the ability to exercise significant influence over operating and financial policies of Glocal, we concluded the investment should be accounted for utilizing the ASC 321 measurement alternative, whereby the investment was measured at cost and will continue to be evaluated for any indicators of impairment. In addition, we derecognized $14.3 million of noncontrolling interests related to Glocal. If through the legal processes discussed under the heading “Dispute and Litigation Regarding Control of Glocal Board of Directors” in Item 3, Legal Proceedings, of Part I of our Annual Report, we are able to obtain the ability to direct the activities of Glocal, and it is our intent to exercise all legal rights and remedies to achieve such a result, then we will further reassess the appropriate accounting treatment of our investment in Glocal.

The Company may be forced to write-down or write-off assets in the future, restructure its operations, or incur impairment or other charges that could result in losses. Even though these charges may be non-cash items and may not have an immediate impact on the Company’s liquidity, the fact that the Company reports charges of this nature could contribute to negative market perceptions about it or its securities. Furthermore, as a result of indicators of impairment identified in the three months ended September 30, 2022, we performed a goodwill impairment assessment as of September 30, 2022, which included both qualitative and quantitative assessments. Our assessment included a comparison of carrying value to an estimated fair value using a market approach based on our market capitalization. Based on this assessment, we concluded the fair value of two segments was below the carrying value primarily due to the recent change in our market valuation and financial performance and recorded a goodwill impairment in the amount of $89.1 million and an intangible asset impairment in the amount of $16.9 million. Additionally, in the three months ended June 30, 2023, we impaired goodwill in the amount of $6.4 million at a company within our Behavioral business we wound down in the period. We also recorded a $1.4 million, $0.5 million, and a $1.8 million charge on the remeasurement of the disposal group held for sale in the three months ended June 30, 2023, March 31, 2023 and December 31, 2022, respectively, in connection with the pending and ultimate sale of Innovations Group on May 11, 2023. In addition, we recorded a $5.5 million measurement period adjustment at Glocal that was immediately impaired, and a $0.7 million trade name intangible asset impairment at TTC in the three months ended March 31, 2022. Future charges of this nature may cause the Company to be unable to obtain future financing on favorable terms or at all.

Resales of our shares of common stock could depress the market price of our common stock.

We have approximately 17,775,498 shares of common stock outstanding as of November 17, 2023. The shares held by the Company’s public stockholders are freely tradable. In addition, the Company registered shares of common stock issued as merger consideration (none of which remain subject to a contractual lockup period), registered for resale shares of common stock issued in the 2023 Private Placement, and will be registering shares for resales by its officers, directors and other affiliates, as well as shares underlying the warrants and Convertible Notes issued by the Company, which shares will become available for resale following the exercise or conversion of the warrants or Convertible Notes, respectively. Rule 144 also became available for the resale of shares of our common stock on June 14, 2022. Such sales of shares of common stock or the perception of such sales may depress the market price of our common stock.
Item 2. Unregistered Sales of Equity Securities, Use of Proceeds and Issuer Purchases of Equity Securities

None.

Item 3. Defaults Upon Senior Securities

Please refer to the Current Reports on Form 8-K that we have filed with the SEC for information regarding the event of default under the Indentures governing our 2025 Notes and 2026 Notes, which occurred as a result of the commencement of the Chapter 11 cases on September 19, 2023.

Item 4. Mine Safety Disclosures

Not applicable.

Item 5. Other Information

Release Agreement with Samuel J. Meckey
As previously disclosed by the Company, on October 6, 2023, the Company notified Samuel J. Meckey that pursuant to a decision made by the Board on October 5, 2023, his service as the Chief Executive Officer of the Company was terminated, effective immediately, and that he would cease to be an employee of the Company effective as of October 11, 2023 (the “Termination Date”). In connection with Mr. Meckey’s termination, on November 17, 2023, the Company and Mr. Meckey entered into a waiver and release of claims (the “Release”), in accordance with Mr. Meckey’s amended and restated employment agreement with the Company,
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dated as of May 11, 2023, as previously disclosed by the Company (the “Employment Agreement”). The consideration for Mr. Meckey’s agreement to the Release consists of the severance compensation provided under, and subject to, the terms and conditions of the Employment Agreement.
Pursuant to the terms of the Release, provided that Mr. Meckey complies with all obligations set forth in the Employment Agreement that survive termination of his employment as provided therein, Mr. Meckey shall receive the following payments and benefits, subject to applicable tax withholding: (a) an amount equal to $780,000.00, representing 18 months of Mr. Meckey’s base salary, payable in equal installments in accordance with the Company’s regular payroll practices over the 18 month period following the Termination Date; (b) an amount equal to $260,000.00, representing Mr. Meckey’s target 2023 bonus amount for the period from January 1, 2023 through June 30, 2023, payable on the Company’s first regular payroll date that is not earlier than six months and one day following the Termination Date; (c) contingent upon the Company’s 2023 performance as compared to the 2023 bonus plan performance goals, an amount equal to $146,956.52, representing Mr. Meckey’s target pro-rata 2023 bonus for the period from July 1, 2023 through the Termination Date, which if earned and payable shall be paid to Mr. Meckey on the Company’s first regular payroll date that is not earlier than six months and one day following the Termination Date; (d) contingent upon Mr. Meckey time electing continued coverage under COBRA, the Company will, at its expense, provide Mr. Meckey with the COBRA related benefits specified in and pursuant to the provisions of the Employment Agreement with respect to termination without Cause (as defined in the Employment Agreement) or for Good Reason (as defined in the Employment Agreement) and not in connection with a Change in Control (as defined in the Employment Agreement); (e) the 430,000 RSUs granted to Mr. Meckey on January 9, 2023 will fully vest upon the Effective Date; (f) an amount equal to $1,062,347.00, payable in a single lump sum on a date selected by the Company which is no later than January 1, 2024; (g) an amount equal to $734,115.00, payable in a single lump sum on January 1, 2025; and (h) contingent upon the Company’s 2023 performance as compared to the target revenue performance levels for fiscal 2023, a pro-rata portion of the performance bonus that Mr. Meckey is eligible to receive with respect to fiscal 2023, calculated pursuant to the provisions of the Employment Agreement with respect to termination without Cause or for Good Reason and not in connection with a Change in Control, which if earned and payable shall be paid to Mr. Meckey at the same time as specified in the provisions of the Employment Agreement applicable to revenue performance bonuses as if Mr. Meckey had remained employed through the applicable payment date, and in all cases no later than March 15, 2024; provided, that if Mr. Meckey has not exercised his right to revoke the Release on or before November 24, 2023 (the seventh day following his execution and delivery thereof), then (1) the payments and benefits described in such clauses (a) and (d) above shall commence on November 25, 2023 (the eighth day following Mr. Meckey’s execution and delivery of the Release) and all amounts under such clauses (a) and (d) above shall be paid and provided as soon as practicable after November 25, 2023, and (2) notwithstanding anything to the contrary set forth above (other than as provided in the foregoing clause (1)), any other amounts otherwise scheduled to be paid to Mr. Meckey prior to the effectiveness of the Release, shall instead accrue and be paid as soon as practicable following the date that is the earlier of (x) Mr. Meckey’s receipt of the amount specified in clause (f) above, or (y) Mr. Meckey’s receipt of the amount payable to him in the event of a Change in Control being consummated within three months of the Termination Date, as described below (such earlier date, the “Effective Date”).
In addition to the payments and benefits described in clauses (a) through (f) of the immediately preceding paragraph, in the event that a Change in Control is consummated within three months of the Termination Date, and provided that Mr. Meckey complies with all obligations set forth in the Employment Agreement that survive termination of his employment as provided therein (and contingent upon effectiveness of the Release), the Company and Mr. Meckey have agreed that he shall be entitled to receive all amounts payable pursuant to the provisions of the Employment Agreement with respect to termination without Cause or for Good Reason and in connection with a Change in Control, which have not already been paid to Mr. Meckey in accordance with clauses (a) through (f) of the immediately preceding paragraph.
In exchange for and in consideration of the severance benefits provided to Mr. Meckey pursuant to the termination provisions of the Employment Agreement, and subject to the terms and conditions of such termination provisions in all respects, Mr. Meckey has agreed to a general release of claims in favor of the Company, and upon the effectiveness of the Release, Mr. Meckey shall have voluntarily released and forever discharged the Company, its affiliated and related entities, its and their respective predecessors, successors and assigns, its and their respective employee benefit plans and fiduciaries of such plans, and the current and former members, managers, partners, directors, officers, shareholders, employees, attorneys, accountants and agents of each of the foregoing in their official and personal capacities (collectively referred to as the “Releasees”) generally from all claims, demands, debts, damages and liabilities of every name and nature, known or unknown (collectively, “Claims”) that, as of the date of the Release, Mr. Meckey has, ever had, now claims to have or ever claimed to have had against any or all of the Releasees. Such general release of Claims includes, among other things (and without implication of limitation), the release of all Claims: (a) relating to his employment by and termination from employment with the Company, including any Claims of breach of contract, wrongful discharge or violation of public policy; (b) of discrimination or retaliation under federal, state or local law, including, without limitation, Claims of age discrimination or retaliation under the Age Discrimination in Employment Act of 1967 (“ADEA”), Claims of disability discrimination or retaliation under the Americans with Disabilities Act, and Claims of discrimination or retaliation under Title VII of the Civil Rights Act of 1964; (c) under the California Family Rights Act, the California Labor Code, the California Workers’ Compensation Act, and the California Fair Employment and Housing Act; (d) under the Minnesota Human Rights Act (provided that Mr. Meckey may rescind the release of claims under such law within 15 calendar days of the execution of the Release by delivering a written notice of rescission to the Company as provided in the Release), the Minnesota Equal Pay for Equal Work Law, Minnesota health care worker
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whistleblower protection laws, the Minnesota family leave law, and Minnesota personnel record access statutes; (e) under any other federal or state statute or constitution or local ordinance; (f) of defamation or other torts; and (g) for damages or other remedies of any sort, including, without limitation, compensatory damages, punitive damages, injunctive relief and attorney’s fees; provided, that the foregoing release shall not affect Mr. Meckey’s rights (i) under the Release, (ii) to the Accrued Benefit, (iii) to contractual or other legal right to indemnification under any written indemnification agreement with the Company, governance documents of the Company or under applicable law, (iv) to any claim that cannot be waived under applicable law or (iv) under any applicable director and liability insurance policy. Furthermore, Mr. Meckey has agreed not to accept damages of any nature, other equitable or legal remedies for his own benefit or attorney’s fees or costs from any of the Releasees with respect to any Claim released pursuant to the Release.
In respect of the foregoing general release of Claims, and as a material inducement to the Company to enter into the Release, Mr. Meckey has represented in the Release that he has not assigned any Claim to any third party. In addition, Mr. Meckey (i) has represented that, other than the consideration set forth in the Release, the Company has paid or provided all salary, wages, bonuses, accrued vacation/paid time off, premiums, leaves, housing allowances, relocation costs, interest, severance, outplacement costs, fees, reimbursable expenses, commissions, stock, stock options, vesting and any and all other benefits and compensation due to him, and (ii) has agreed that he is not entitled to any wages, salary, commissions, vacation, equity, bonuses, or any other compensation or benefits from the Company or any of its affiliates, except as is expressly set forth in the Release.
In addition to the general release of Claims described above, Mr. Meckey has acknowledged and agreed that (a) he is waiving and releasing any rights he may have under the ADEA as of the Effective Date, and such waiver and release is knowing and voluntary (and shall not apply to any rights or claims that may arise under the ADEA following the Effective Date), and the consideration given for such waiver and release is in addition to anything of value to which Mr. Meckey was entitled pursuant to the Employment Agreement; (b) he has been advised in the Release (i) to consult with legal counsel prior to his execution thereof, (ii) that he has 45 days within which to consider the Release, (iii) that he has been provided certain information to consider in making the Release, including the class, unit, or group of individuals covered by the reduction in force applicable to his termination, the eligibility factors for such reduction in force, and the job titles and ages of all individuals who were and were not selected, and (iv) that he may revoke the Release within 7 days following execution thereof and the Release shall not be effective until after such revocation period has expired; (c) nothing in the Release prevents or precludes Mr. Meckey from challenging or seeking a determination in good faith of the validity of Mr. Meckey’s waiver under the ADEA, nor does it impose any condition precedent, penalties or costs for doing so, unless specifically authorized by federal law; (d) by executing and delivering the Release to the Company in less than the 45-day period described above, Mr. Meckey has freely and voluntarily chosen to waive the time period allotted for considering the Release; and (e) revocation by Mr. Meckey of the Release must be accomplished by a written notification received by the Company prior to the eighth day following entry into the Release. Each of the Company and Mr. Meckey have agreed that any changes to the Release, whether material or immaterial, do not restart the running of the 45-day period. Mr. Meckey has further agreed that he has been advised to consult with legal counsel and that he is familiar with the principle that a general release does not extend to claims that the releasing party does not know or suspect to exist in their favor at the time of executing the release, which, if known by them, must have materially affected their settlement with the released party, and Mr. Meckey has agreed to expressly waive any rights he may have to that effect, as well as under any other statute or common law principles of similar effect.
The terms of the Release reaffirm, and incorporate by reference therein, Mr. Meckey’s confidentiality, nondisclosure and nonsolicitation obligations to the Company and/or any affiliate of the Company, including without limitation pursuant to the Employee Proprietary Information and Inventions Agreement, dated May 12, 2023 (the “Confidentiality Agreement”) (collectively, the “Ongoing Obligations”). Furthermore, Mr. Meckey has agreed, to the fullest extent permitted by law, to keep the negotiations leading to the Release and the terms of the Release (“Release-Related Information”) completely confidential (except that Mr. Meckey may disclose Release-Related Information to his spouse, attorney and financial advisors, and to them only if they first agree for the benefit of the Company to keep Release-Related Information confidential); provided, that none of such confidentiality obligations with the respect to the Release-Related Information shall be construed to prevent Mr. Meckey from disclosing Release-Related Information to the extent required by a lawfully issued subpoena or duly issued court order, provided further, that Mr. Meckey provides the Company with advance written notice and a reasonable opportunity to contest such subpoena or court order.
Pursuant to the terms of the Release, Mr. Meckey has agreed (i) not to make any disparaging, critical or otherwise detrimental statements to any person or entity concerning any Releasee or the products or services of any Releasee and (ii) that he shall not use any Company information that is confidential either under applicable law or the Confidentiality Agreement to which Mr. Meckey had access during the scope of his employment with the Company in order to communicate with or solicit any of the Company’s current or prospective clients; provided, that such nondisparagement obligation shall in no way affect Mr. Meckey’s obligation to testify truthfully in any legal proceeding (nor shall anything contained in the Release apply to truthful testimony in litigation), and nothing in the Release limits Mr. Meckey’s ability to file a charge or complaint with any federal, state or local governmental agency or commission (a “Government Agency”), or to communicate with, or otherwise participate in any investigation or proceeding that may be conducted by, any Governmental Agency (including the provision of documents or other information), without notice to the Company. Pursuant to the terms of the Release, if Mr. Meckey files any charge or compliant with any Governmental Agency and it (or any other third party) pursues any claim on his behalf, Mr. Meckey waives any right to monetary or other individualized relief (either individually, or as part of any collective or class action); provided, that nothing contained in the Release limits any right Mr. Meckey may have to receive a whistleblower award or bounty for information provided to the SEC.
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The foregoing summary of the terms and conditions of the Release is not complete and is qualified in its entirety by reference to the full text of the Release, which is included as an exhibit to this Quarterly Report, and the terms of which are incorporated herein by reference.
Thrasys Transition Agreements
Transition Agreement with County of Alameda
On November 17, 2023, Thrasys entered into a Transition Agreement (the “Alameda Transition Agreement”) with the County of Alameda, California, USA (“Alameda”), which provides for, among other things, the grant to Alameda of a non-exclusive, transferable, perpetual, royalty-free right and license of the applicable source code and related SyntraNetTM platform and the provision by Thrasys of certain transition services during the transition term, which commences upon the approval of the Bankruptcy Court of the Alameda Transition Agreement and continues until December 28, 2023. As conditions to the rights and obligations of the parties, the Alameda Transition Agreement provides that it shall only become effective (i) on the date the Bankruptcy Court enters an order approving the Alameda Transition Agreement and (ii) if certain key executory contracts are assumed and assigned by Thrasys to Alameda, as approved by the Bankruptcy Court. The consideration to be delivered to Thrasys pursuant to the Alameda Transition Agreement is as follows: (i) in partial consideration of the rights granted under the Alameda Transition Agreement with respect to SyntraNetTM, Alameda shall pay to Thrasys $1.00; (ii) in consideration of the transition services, Alameda shall pay to Thrasys a total of $1,450,000, in six separate installments (in each case, to be paid within one week of receipt of the applicable invoice from Thrasys), consisting of (A) four installments of $290,000, to be invoiced upon completion of certain transition services, (B) $265,000, to be invoiced on the date that the assumption and assignment of certain executory contracts is approved by the Bankruptcy Court, and (C) $25,000, to be invoiced on December 28, 2023; and (iii) a total of $151,170 to be paid by Alameda to Thrasys, consisting of outstanding payment obligations under certain prior agreements, with such payments to be made according to the terms of such prior agreements. The Alameda Transition Agreement provides for a mutual release of claims among the parties. In addition, the Alameda Transition Agreement contemplates that certain of Thrasys’s current employees who are involved in the provision of SyntraNetTM or related services to Alameda will receive employment offers from Alameda, subject to the terms and conditions of the Alameda Transition Agreement.
Transition Agreement with LA Care
On November 15, 2023, Thrasys entered into a Transition Agreement (the “LA Care Transition Agreement”) with Local Initiative Health Authority for Los Angeles County, a local public entity operating and doing business as L.A. Care Health Plan (“LA Care”), which provides for, among other things, the grant to LA Care of a non-exclusive, non-transferable, perpetual, royalty-free right and license of the applicable source code and related SyntraNetTM platform and the provision by Thrasys of certain transition services during the transition term, which commences upon the approval of the Bankruptcy Court of the LA Care Transition Agreement and continues until December 28, 2023. As the sole condition to the rights and obligations of the parties, the LA Care Transition Agreement provides that it shall only become effective on the date the Bankruptcy Court enters an order approving the LA Care Transition Agreement. The consideration to be delivered to Thrasys pursuant to the LA Care Transition Agreement is as follows: (i) in partial consideration of the rights granted under the LA Care Transition Agreement with respect to SyntraNetTM, LA Care shall pay to Thrasys $1.00; (ii) in consideration of the transition services, LA Care shall pay to Thrasys a total of $1,950,000, in three separate installments (in each case, to be paid within one week of receipt of the applicable invoice from Thrasys), consisting of (A) $1,365,000, to be invoiced on the later of December 1, 2023 or the effective date of the LA Care Transition Agreement, (B) $292,500, to be invoiced on the later of December 15, 2023 or the effective date of the LA Care Transition Agreement, and (C) $292,500, to be invoiced on the later of December 18, 2023 or the effective date of the LA Care Transition Agreement; and (iii) a total of $1,250,000 to be paid by LA Care to Thrasys, consisting of outstanding payment obligations under certain prior agreements, with such payments to be made according to the terms of such prior agreements and, in each case, subject to Thrasys’s continued performance in respect of the applicable prior agreement. The LA Care Transition Agreement provides for a mutual release of claims among the parties. In addition, the LA Care Transition Agreement contemplates that certain of Thrasys’s current employees who are involved in the provision of SyntraNetTM or related services to LA Care will receive employment offers from LA Care, subject to the terms and conditions of the LA Care Transition Agreement.
Transition Agreement with EmpiRx Health
On November 16, 2023, Thrasys entered into a Transition Agreement (the “EmpiRx Transition Agreement”) with EmpiRx Health LLC, a Delaware corporation (“EmpiRx”), which provides for, among other things, the grant to EmpiRx of a non-exclusive, perpetual, irrevocable (except as provided in the EmpiRx Transition Agreement), royalty-free right and license of the applicable source code and related SyntraNetTM platform and the provision by Thrasys of certain transition services during the transition term, which commences upon the approval of the Bankruptcy Court of the EmpiRx Transition Agreement and continues until all transition services milestones set forth therein are completed. As the sole condition to the rights and obligations of the parties, the EmpiRx Transition Agreement provides that it shall only become effective on the date the Bankruptcy Court enters an order approving the EmpiRx Transition Agreement. The consideration to be delivered to Thrasys pursuant to the EmpiRx Transition Agreement is as follows: (i) in partial consideration of the rights granted under the EmpiRx Transition Agreement with respect to SyntraNetTM, EmpiRx shall pay to Thrasys $1.00; (ii) in consideration of the transition services, EmpiRx shall pay to Thrasys a total of $400,000, in
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five separate installments of $80,000, with each installment to be paid within one week of the date on which the parties mutually agree the applicable transition services milestones have been completed; and (iii) EmpiRx shall pay to Thrasys (x) $77,190, consisting of payment obligations of EmpiRx under outstanding invoices relating to certain prior agreements, and (y) an estimated total of $170,000, consisting of payment obligations of EmpiRx with respect to licensing fees under certain prior agreements (provided that such payments set forth in (x) and (y) shall not exceed, in the aggregate, $247,190), which payments shall be made according to the terms of such prior agreements. The EmpiRx Transition Agreement provides for a mutual release of claims among the parties. In addition, the EmpiRx Transition Agreement contemplates that certain of Thrasys’s current employees who are involved in the provision of SyntraNetTM or related services to EmpiRx will receive employment offers from EmpiRx, subject to the terms and conditions of the EmpiRx Transition Agreement.
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Item 6. Exhibits
Exhibit No.  Description
2.1†
3.1
3.2
4.1
10.1†
10.2#*
10.3††#
10.4*
10.5*
10.6*
31.1*
31.2*
32.1*
32.2*
101.INS  Inline XBRL Instance Document – the instance document does not appear in the Interactive Data File because XBRL tags are embedded within the Inline XBRL document.
101.SCH  Inline XBRL Taxonomy Extension Schema Document.
101.CAL  
Inline XBRL Taxonomy Extension Calculation Linkbase Document.
101.DEF  Inline XBRL Taxonomy Extension Definition Linkbase Document.
101.LAB  
Inline XBRL Taxonomy Extension Label Linkbase Document.
101.PRE  
Inline XBRL Taxonomy Extension Presentation Linkbase Document.
104Cover Page Interactive Data File (embedded within the Inline XBRL document).
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*Filed herewith.
Certain exhibits and schedules to this exhibit have been omitted pursuant to Item 601(a)(5) of Regulation S-K. The registrant agrees to furnish a copy of the omitted exhibits and schedules to the SEC on a supplemental basis upon its request.
††Certain identified information in these exhibits has been omitted pursuant to Item 601(b)(10)(iv) of Regulation S-K because it is not material and is the type of information that the registrant treats as private or confidential.
#Indicates a management contract or compensatory plan or arrangement.

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SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, as amended, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized on November 20, 2023.
 
UPHEALTH, INC.
By: /s/ Martin S. A. Beck
Name: Martin S. A. Beck
Title: 
Chief Executive Officer (Principal Executive Officer)
By:/s/ Jay W. Jennings
Name:Jay W. Jennings
Title:
Chief Financial Officer (Principal Financial and Accounting Officer)
 

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Release

This Release of Claims (the “Release”) is entered into by and between Samuel Meckey (the “Executive”) and UpHealth, Inc. (the “Company”) in connection with the Amended and Restated Employment Agreement between the Executive and the Company dated May 11, 2023 (the “Employment Agreement”) to which this Release is attached. This is the “Release” referenced in the Employment Agreement. Terms with initial capitalization that are not otherwise defined in this Release have the meanings set forth in the Employment Agreement. The consideration for the Executive’s agreement to this Release consists of the severance compensation provided under, and subject to, the Employment Agreement’s terms and conditions.

1. Tender of Release. The Executive’s termination of employment with the Company is effective October 11, 2023 (the “Termination Date”). Provided the Executive complies with all obligations set forth in the Employment Agreement that survive termination of Executive’s employment as provided therein, and pursuant to this Release, the Executive shall receive the following payments and benefits, subject to applicable tax withholding, provided, further, (i) the payments and benefits set forth in Sections 1(a) and 1(d) shall commence on the eighth (8th) day after Executive has signed and delivered this Release to the Company if Executive has not exercised his right to revoke this Release within seven days after Executive signs and delivers this Release to the Company and all amounts accrued under said subsections shall be paid and provided as soon as practicable after said eighth day, and (ii) notwithstanding anything to the contrary set forth below other than as provided in clause (i), any other amounts otherwise scheduled to be paid prior to the effectiveness of this Release, shall instead accrue and be paid as soon as practicable following the Effective Date (as such term is defined in Section 11(h) below);

a. An amount equal to seven hundred eighty thousand dollars ($780,000.00), representing eighteen (18) months of the Executive’s base salary, payable in equal installments in accordance with the Company’s regular payroll practices over the eighteen (18) month period following the Termination Date;

b. An amount equal to two hundred sixty thousand dollars ($260,000.00), representing the Executive’s target 2023 bonus amount for the first half of 2023 (January 1 - June 30, 2023), payable on the Company’s first regular payroll date that is not earlier than six months’ and one day following the Termination Date;

c. Contingent upon the Company’s 2023 performance as compared to the 2023 bonus plan performance goals, an amount equal to one hundred forty-six thousand, nine hundred fifty-six dollars and fifty-two cents ($146,956.52), representing the Executive’s target pro-rata 2023 bonus for the period from July 1, 2023 through the Termination Date, which if earned and payable shall be paid to the Executive on the Company’s first regular payroll date that is not earlier than six months’ and one day following the Termination Date;

d. Contingent upon the Executive timely electing continued coverage under COBRA, the Company will, at its expense, provide Executive with the COBRA related benefits specified in and pursuant to Section 4.4.2.1(c) of the Employment Agreement;

e. The Executive’s 430,000 restricted stock units for Company common stock will fully vest upon the Effective Date;
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f. An amount equal to one million, sixty-two thousand, three hundred and forty-seven dollars ($1,062,347.00), payable in a single lump sum on a date selected by the Company which is no later than January 1, 2024;

g. An amount equal to seven hundred thirty-four thousand, one hundred and fifteen dollars ($734,115.00), payable in a single lump sum on January 1, 2025; and

h. Contingent upon the Company’s 2023 performance as compared to the Revenue Goal for fiscal 2023, a pro-rata portion of the Revenue Bonus for fiscal 2023, as calculated as provided in Section 4.4.2.1(f) of the Employment Agreement, which if earned and payable shall be paid to the Executive at the same time specified in Section 3.5 of the Employment Agreement as if the Executive had remained employed through the applicable payment date, and in all cases no later than March 15, 2024.

2. Change in Control Severance. In the event of a Change in Control (as defined in Section 4.5.4 of the Employment Agreement) being consummated within three (3) months of the Termination Date, and provided the Executive complies with all obligations set forth in the Employment Agreement that survive termination of Executive’s employment as provided therein (and contingent upon effectiveness of this Release), the parties agree that Executive shall be entitled to receive all amounts payable pursuant to Section 4.4.2.2 of the Employment Agreement, which have not already been paid in accordance with Section 1 of this Release, above.

3. Executive’s Release of Claims. In exchange for and in consideration of the severance benefits provided in Section 4 of the Employment Agreement, and subject to the terms and conditions of such Section 4 in all respects, the Executive voluntarily releases and forever discharges the Company, its affiliated and related entities, its and their respective predecessors, successors and assigns, its and their respective employee benefit plans and fiduciaries of such plans, and the current and former members, managers, partners, directors, officers, shareholders, employees, attorneys, accountants and agents of each of the foregoing in their official and personal capacities (collectively referred to as the “Releasees”) generally from all claims, demands, debts, damages and liabilities of every name and nature, known or unknown (collectively, “Claims”) that, as of the date when the Executive signs this Release, the Executive has, ever had, now claims to have or ever claimed to have had against any or all of the Releasees. This general release of Claims includes, without implication of limitation, the release of all Claims:

a. relating to the Executive’s employment by and termination from employment with the Company or any related entity;

b. of wrongful discharge or violation of public policy;

c. of breach of contract;

d. of discrimination or retaliation under federal, state or local law (including, without limitation, Claims of age discrimination or retaliation under the Age Discrimination in Employment Act, Claims of disability discrimination or retaliation under the Americans with Disabilities Act, and Claims of discrimination or retaliation under Title VII of the Civil Rights Act of 1964;
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e. the California Family Rights Act, the California Labor Code, the California Workers’ Compensation Act, the California Fair Employment and Housing Act;

f. the Minnesota Human Rights Act (provided that the Executive may rescind the release of claims under this law within 15 calendar days of the execution of this Release by delivering a written notice of rescission to the Company hand or by certified mail), the Minnesota Equal Pay for Equal Work Law, Minnesota health care worker whistleblower protection laws, the Minnesota family leave law, Minnesota personnel record access statutes;

g. under any other federal or state statute or constitution or local ordinance;

h. of defamation or other torts; and

i. for damages or other remedies of any sort, including, without limitation, compensatory damages, punitive damages, injunctive relief and attorney’s fees.

This release shall not, however, affect the Executive’s rights (i) under this Release; (ii) to the Accrued Benefit; (iii) to contractual or other legal right to indemnification under any written indemnification agreement with the Company, governance documents of the Company or under applicable law; (iv) to any claim that cannot be waived under applicable law; or (iv) under any applicable director and liability insurance policy.

The Executive agrees not to accept damages of any nature, other equitable or legal remedies for the Executive’s own benefit or attorney’s fees or costs from any of the Releasees with respect to any Claim released by this Release. As a material inducement to the Company to enter into this Release, the Executive represents that the Executive has not assigned any Claim to any third party. The Executive acknowledges and represents that, other than the consideration set forth in this agreement, the Company has paid or provided all salary, wages, bonuses, accrued vacation/paid time off, premiums, leaves, housing allowances, relocation costs, interest, severance, outplacement costs, fees, reimbursable expenses, commissions, stock, stock options, vesting, and any and all other benefits and compensation due to the Executive. The Executive acknowledges and agrees that the Executive is not entitled to any wages, salary, commissions, vacation, equity, bonuses, or any other compensation or benefits from the Company or any of its affiliates, except as is expressly set forth herein.

4. Acknowledgment of Waiver of Claims under ADEA. The Executive understands and acknowledges that the Executive is waiving and releasing any rights Employee may have under the Age Discrimination in Employment Act of 1967 (“ADEA”), and that this waiver and release is knowing and voluntary. The Executive understands and agrees that this waiver and release does not apply to any rights or claims that may arise under the ADEA after the Effective Date of this Release. The Executive acknowledges that the consideration given for this waiver and release is in addition to anything of value to which Employee was already entitled. The Executive further understands and acknowledges that the Executive has been advised by this writing that: (a) the Executive should consult with an attorney prior to executing this Release; (b) the Executive has forty-five (45) days within which to consider this Release; (c) as set forth in Exhibits A and B herein, the Executive has been advised in writing by the Company of the class, unit, or group of individuals covered by the reduction in force, the eligibility factors for the reduction in force, and the job titles and ages of all individuals who were and were not selected; (d) the Executive has seven (7) days following the Executive’s execution of this Release to revoke this Release; (e) this Release shall not be effective until after the
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revocation period has expired; and (f) nothing in this Release prevents or precludes Employee from challenging or seeking a determination in good faith of the validity of this waiver under the ADEA, nor does it impose any condition precedent, penalties, or costs for doing so, unless specifically authorized by federal law. In the event the Executive signs this Release and returns it to the Company in less than the 45-day period identified above, the Executive hereby acknowledges that the Executive has freely and voluntarily chosen to waive the time period allotted for considering this Release. The Executive acknowledges and understands that revocation must be accomplished by a written notification to the person executing this Release on the Company’s behalf that is received prior to the eighth day after the Executive signs this Release. The parties agree that changes, whether material or immaterial, do not restart the running of the 45-day period.

5. Unknown Claims. The Executive acknowledges that he has been advised to consult with legal counsel and that he is familiar with the principle that a general release does not extend to claims that the releaser does not know or suspect to exist in their favor at the time of executing the release, which, if known by them, must have materially affected their settlement with the releasee. The Executive, being aware of said principle, agrees to expressly waive any rights he may have to that effect, as well as under any other statute or common law principles of similar effect.

6. Ongoing Obligations of the Executive. The Executive’s confidentiality, nondisclosure and nonsolicitation obligations to the Company and/or any affiliate of the Company, including without limitation pursuant to the Employee Proprietary Information and Inventions Agreement dated May 12, 2023 (the “Confidentiality Agreement”), are hereby reaffirmed and incorporated herein by reference, (collectively, the “Ongoing Obligations”).

7. Confidentiality of Release. The Executive agrees, to the fullest extent permitted by law, to keep all Release-Related Information completely confidential. “Release-Related Information” means the negotiations leading to this Release and the terms of this Release. Notwithstanding the foregoing, the Executive may disclose Release-Related Information to the Executive’s spouse, the Executive’s attorney and the Executive’s financial advisors, and to them only provided that they first agree for the benefit of the Company to keep Release-Related Information confidential. Nothing in this section shall be construed to prevent the Executive from disclosing Release-Related Information to the extent required by a lawfully issued subpoena or duly issued court order; provided that the Executive provides the Company with advance written notice and a reasonable opportunity to contest such subpoena or court order.

8. Nondisparagement. The Executive agrees not to make any disparaging, critical or otherwise detrimental statements to any person or entity concerning any Releasee or the products or services of any Releasee. The Executive shall not use any Company information that is confidential either under applicable law or the Confidentiality Agreement to which the Executive had access during the scope of the Executive’s employment with the Company in order to communicate with or solicit any of the Company’s current or prospective clients. This nondisparagement obligation shall not in any way affect the Executive’s obligation to testify truthfully in any legal proceeding.

9. Protected Disclosures. Nothing contained in this Release limits the Executive’s ability to file a charge or complaint with any federal, state or local governmental agency or commission (a “Government Agency”). In addition, nothing contained in this Release limits the Executive’s ability to communicate with any Government Agency or otherwise participate in any investigation or proceeding that may be conducted by any Government Agency, including the Executive’s ability to provide
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documents or other information, without notice to the Company, nor does anything contained in this Release apply to truthful testimony in litigation. If the Executive files any charge or complaint with any Government Agency and if the Government Agency pursues any claim on the Executive’s behalf, or if any other third party pursues any claim on the Executive’s behalf, the Executive waives any right to monetary or other individualized relief (either individually, or as part of any collective or class action); provided that nothing in this Agreement limits any right the Executive may have to receive a whistleblower award or bounty for information provided to the Securities and Exchange Commission.

10. Defend Trade Secrets Act of 2016. The Executive understands that pursuant to the federal Defend Trade Secrets Act of 2016, the Executive shall not be held criminally or civilly liable under any federal or state trade secret law for the disclosure of a trade secret that (a) is made (i) in confidence to a federal, state, or local government official, either directly or indirectly, or to an attorney; and (ii) solely for the purpose of reporting or investigating a suspected violation of law; or (b) is made in a complaint or other document filed in a lawsuit or other proceeding, if such filing is made under seal.

11. Other Terms.
a. Review of Release. The Executive acknowledges that the Executive has carefully read and fully understands all of the provisions of this Release and that the Executive is voluntarily entering into this Release.

b. Termination and Return of Payments. If the Executive breaches any of the Executive’s obligations under this Release, in addition to any other legal or equitable remedies it may have for such breach, the Company shall have the right to terminate and/or enforce the return of its non-wage payments to the Executive or for the Executive’s benefit under this Release. The termination and/or return of such payments in the event of the Executive’s breach will not affect the Executive’s continuing obligations under this Release.

c. Binding Nature of Release. This Release shall be binding upon the Executive and upon the Executive’s heirs, administrators, representatives and executors.

d. Modification of Release; Waiver; Absence of Reliance. This Release may be amended only upon a written agreement executed by the Executive and the Chief Executive Officer (if such CEO is not the Executive) or Chairperson of the Board of the Company. No waiver of any provision of this Release shall be effective unless made in writing and signed by the waiving party. The failure of a party to require the performance of any term or obligation of this Release, or the waiver by a party of any breach of this Release, shall not prevent any subsequent enforcement of such term or obligation or be deemed a waiver of any subsequent breach. The Executive acknowledges that the Executive is not relying on any promises or representations by the Company, any affiliate of the Company or any agent, representative or attorney of the Company or any Company affiliate.

e. Attorneys’ Fees. Except with regard to a legal action challenging or seeking a determination in good faith of the validity of the waiver herein under the ADEA, in the event that either party brings an action to enforce or effect its rights under this Release, the prevailing party shall be entitled to recover its costs and expenses, including the costs of mediation, arbitration, litigation, court fees, and reasonable attorneys’ fees incurred in connection with such an action.

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f. Enforceability; Taxes. If any portion or provision of this Release (including, without limitation, any portion or provision of any section of this Release) shall to any extent be declared illegal or unenforceable by a court of competent jurisdiction, then the remainder of this Release, or the application of such portion or provision in circumstances other than those as to which it is so declared illegal or unenforceable, shall not be affected thereby, and each portion and provision of this Release shall be valid and enforceable to the fullest extent permitted by law. All compensation and benefits provided or referred to hereunder shall be subject to taxes as required by applicable law.

g. Governing Law. This Release shall be governed by the laws of the State of Minnesota, without regard for choice-of-law provisions. The Executive consents to personal and exclusive jurisdiction and venue in the State of California.

h. Effective Date. The Executive understands that this Release shall be null and void if not executed by the Executive within forty-five (45) days following delivery. Subject to Executive’s execution of this Release within forty-five (45) days following delivery and the Executive not having exercised Executive’s right to rescind this Release pursuant to Section 3(f) or Executive’s right to revoke this Release pursuant to Section 4(d), this Release will become effective upon the earlier of (x) Executive’s receipt of the amount provided in Section 1(f) above, or (y) Executive’s receipt of such corresponding amount pursuant to Section 2 above (the “Effective Date”).

i. Entire Agreement. This Release constitutes the entire agreement between the Executive and the Company and/or any affiliate of the Company and supersedes any previous agreements or understandings between the Executive and the Company and/or any affiliate of the Company, except the Ongoing Obligations, which shall remain in full effect.


























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Accepted and agreed:

UPHEALTH, INC.
By: /s/ Jeremy Livianu
Name: Jeremy Livianu
Title: Chief Legal Officer
Date: 11/17/2023

Accepted and Agreed:

/s/ Samuel J. Meckey
SAMUEL J. MECKEY
Date: 11/17/2023

































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EXHIBIT A
DECISIONAL UNIT INFORMATION
The following information is provided under federal law to assist you in making a decision whether to sign this Separation Agreement and Release, and accept the severance benefits offered by the Company:

1. Decisional Unit. The decisional unit is the portion of the organization from which the Company decided who would and who would not be terminated as part of the reduction in force. In the case of this reduction, the Company made its selections after considering the Company’s entire U.S.-based workforce.

2. Eligibility. All persons included in the decisional unit as described in Paragraph 1 of this Exhibit A are eligible for the program. All persons who are being terminated in the reduction in force are selected for the program.

3. How Long to Decide. You will have up to forty-five (45) days from the receipt of this Agreement in which to decide whether to sign this Agreement and return it to the Company. The offer of severance benefits contained in this Agreement will expire on November 25, 2023. Please note that once you have signed this Agreement, you will have seven (7) days to revoke your signature and acceptance of the terms of this Agreement.

4. Selection Information. Federal law provides certain information be given to you concerning individuals who were eligible and selected for the reduction in force and individuals who were eligible but not selected for the reduction in force. This information can be found in Exhibit B, which follows this Exhibit


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TRANSITION AGREEMENT

This Transition Agreement (“Agreement”) is entered into as of November 15, 2023 (“Execution Date”), but effective as of the Effective Date (as defined in Section 2 (Condition Precedent to Parties’ Rights and Obligations)), by and between Thrasys, Inc., a California corporation with its principal place of business at 250 Executive Park Blvd., Suite 2000, San Francisco, California 94134, USA (“Supplier”) and Local Initiative Health Authority for Los Angeles County, a local public entity operating and doing business as L.A. Care Health Plan with its principle place of business at 1055 West 7th Street, Los Angeles, CA 90017, USA (“Customer”). Supplier and Customer are individually referred to as a “Party” and collectively referred to as the “Parties”.

RECITALS

WHEREAS, the Parties entered into that certain Master Services Agreement, dated June 18, 2019, and, as all appended to and made a part of the Master Services Agreement, Statement of Work No. 1, dated July 3, 2019 (as amended and restated by Amended and Restated Statement of Work No. 1, dated July 28, 2020), Statement of Work No. 2, dated August 1, 2022, Statement of Work No. 3, dated May 5, 2023, and Statement of Work No. 5, dated July 1, 2023 (“Statement of Work No. 5”) (collectively, “Prior Agreements”).

WHEREAS, Supplier filed for Chapter 11 bankruptcy on October 20, 2023 and will cease as a going concern on December 31, 2023.

WHEREAS, in connection with Supplier’s bankruptcy, the Parties intend to undertake certain actions that are intended to provide Customer with ongoing use and access to SyntraNet (as defined below) for a specified transition period to give Customer time to enter into its own vendor agreements to support its ongoing use of SyntraNet (the “Business Continuity Plan”).

WHEREAS, in order to adjust to Supplier’s changed circumstances and execute the intentions of the Business Continuity Plan, the Parties desire to terminate the Prior Agreements and supersede Customer’s rights to SyntraNet granted under the Prior Agreements with the rights granted under this Agreement, grant Customer certain rights to the Source Code (as defined below) for SyntraNet, and have Supplier provide Transition Services (as defined below) in consideration for the payments by Customer to be made pursuant to this Agreement.

WHEREAS, in consideration of the aforementioned modifications and additions, Supplier and Customer mutually desire to release each other of all Claims (as defined below) against one another.

NOW THEREFORE, subject to the approval of the United States Bankruptcy Court for the District of Delaware (the “Bankruptcy Court”), in consideration of the mutual promises and agreements set forth in this Agreement, and other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged and agreed by the Parties, the Parties agree as follows:

1.DEFINITIONS.

1.1    “Affiliate” means any entity, now or hereafter existing (so long as such entity does not have its own agreement with Supplier for use of SyntraNet) that directly or indirectly, through one or more intermediaries, controls, is controlled by, or is under common control with the subject entity. For purposes of this definition, “control” means direct or indirect possession of the power to direct or cause the direction of the management and policies of an entity, whether through the ownership of voting securities, by contract or otherwise. An entity shall be considered an “Affiliate” only so long as that entity meets the foregoing definition.

1.2    “Bankruptcy Court” has the meaning set forth in the Recitals.

1.3    “Business Continuity Plan” has the meaning set forth in the Recitals.

1.4    “Claims” has the meaning set forth in Section 5.2(a) (Mutual Release).



1.5    “Derivative Works” has the meaning set forth in Section 3.4 (Ownership of Modifications and Enhancements).

1.6    “Documentation” means the printed, paper, electronic or online user instructions and help files and other documentation made available by Supplier for use with SyntraNet, as may be updated from time to time by Supplier, including all of the foregoing that have been made available under the Prior Agreements or are described on Exhibit A.

1.7    “Hosted Services” has the meaning set forth in the Prior Agreements.

1.8    “Hosted Software” has the meaning set forth in the Prior Agreements.

1.9    “L.A. Care Materials” has the meaning set forth in the Prior Agreements.

1.10    “Object Code” means the machine-readable version of software code for SyntraNet that is the result of compiling the Source Code.

1.11    “Open Source Software” means all software that is available under the GNU Affero General Public License (AGPL), GNU General Public License (GPL), GNU Lesser General Public License (LGPL), Mozilla Public License (MPL), Apache License, BSD licenses, or any other license that approved by the Open Source Initiative (www.opensource.org).

1.12    “Outstanding Payments” has the meaning set forth in Section 5.1(c).

1.13    “Prior Agreements” has the meaning set forth in the Recitals.

1.14    “Source Code” means the human-readable version of software code of SyntraNet in the programming language in which SyntraNet was written, together with all related flow charts and technical documentation, including a description of the procedure for generating Object Code.

1.15    “SyntraNet” means the technology platform, applications, solutions, and capabilities, made available to Customer by Supplier under this Agreement and/or the Prior Agreements, including the Hosted Software and other parts of the Hosted Services under the Prior Agreements and all customizations, modifications, and configurations thereof.

1.16    “Taxes” means all taxes, levies, imposts, duties, fines or similar governmental assessments imposed by any jurisdiction, country or any subdivision or authority thereof including, but not limited to federal, state or local sales, use, property, excise, service, transaction, privilege, occupation, gross receipts or similar taxes, in any way connected with this Agreement or any instrument, order form or agreement required hereunder, and all interest, penalties or similar liabilities with respect thereto, except such taxes imposed on or measured by a Party’s net income. Notwithstanding the foregoing, Taxes shall not include payroll taxes attributable to the compensation paid to workers or employees and each Party shall be responsible for its own federal and state payroll tax collection, remittance, reporting and filing obligations.

1.17    “Transition Fees” has the meaning set forth in Section 5.1(b) (Transition Fees).

1.18    “Transition Services” has the meaning set forth in Section 4.1 (Description).

1.19    “Transition Term” has the meaning set forth in Section 10.1 (Transition Term).

1.20    “Users” means Customer’s or its Affiliates’ employees, consultants, contractors, agents and third parties with whom Customer may transact business and (a) who are authorized by Customer or its Affiliates to access and use SyntraNet, and (b) where applicable, who have been supplied user identifications and passwords for such purpose by Customer (or by Supplier at Customer’s request).

2.CONDITION PRECEDENT TO PARTIES’ RIGHTS AND OBLIGATIONS. Both Parties’ respective rights and obligations hereunder shall only become effective on the date the Bankruptcy Court enters an order approving this Agreement (the “Approval Order” and, such date, the “Effective Date”) and shall



automatically become effective on the Effective Date. Both Parties shall make a good faith effort to obtain entry of the Approval Order as soon as is reasonably practicable.

3.RIGHTS AND RESTRICTIONS.

3.1    SyntraNet Rights. Subject to termination in accordance with Section 10.2, Supplier hereby grants to Customer and its Affiliates a non-exclusive, non-transferable, perpetual, royalty-free right and license to access and use (and permit Users to access and use) SyntraNet and Documentation for the purposes permitted for the Hosted Services under the Prior Agreements, subject to the restrictions in Section 3.3 (Restrictions).

3.2    Source Code and Object Code. Subject to termination in accordance with Section 10.2, Supplier hereby grants to Customer a non-exclusive, non-transferable, perpetual, royalty-free right and license to use, reproduce, create Derivative Works of, and modify the Documentation, Source Code and Object Code solely to support Customer’s and its Affiliates’ authorized use of SyntraNet, subject to the restrictions in Section 3.3 (Restrictions).

3.3    Restrictions. Customer shall not, directly or indirectly, and Customer shall not authorize any User or other third party to: (a) rent, lease, distribute, sell, resell, assign, or otherwise transfer its rights to use SyntraNet or the Source Code (but for clarity this does not limit Customer’s and its Affiliates’ rights to permit Users to access and use SyntraNet); (b) remove any proprietary notices from the Source Code, Object Code and Documentation; (c) use the SyntraNet for any purpose other than its intended purpose; or (d) introduce any Open Source Software into the SyntraNet in a manner that would require public disclosure of Source Code.

3.4    Ownership of Modifications and Enhancements. Customer shall own all right, title, and interest in and to any Derivative Works (as defined herein) constituting a separate and independent module of SyntraNet and which was developed by or commissioned from an independent contractor by Customer. “Derivative Works” shall mean modifications and enhancements that are based upon SyntraNet as licensed from Supplier, subject to Supplier’s ownership of SyntraNet.

3.5    Reservation of Rights. Except as expressly granted in this Agreement, there are no other licenses granted to Customer, express, implied or by way of estoppel. All rights not granted in this Agreement are reserved by Supplier.

3.6    Delivery. Promptly after the Effective Date, Supplier shall deliver to Customer (a) all L.A. Care Materials; and (b) all Documentation, Source Code, and Object Code, in each case in electronic form usable with and in SyntraNet, and in each case as may be further described in Exhibit A.

4.TRANSITION SERVICES.

4.1    Description. Supplier shall provide the services outlined in Exhibit A (“Transition Services”) to facilitate Customer’s and its Affiliates’ usage of SyntraNet and transition of SyntraNet operations to Customer, during the Transition Term (as defined in Section 10.1).

4.2    Acknowledgement. Customer understands that the Transition Services provided by Supplier under this Agreement are not sufficient for Customer to independently operate SyntraNet. Customer must contract with additional vendors to continue operating, using and making available SyntraNet for Customer’s use. Supplier has no liability for Customer’s ability or inability to procure services from any such vendors.

4.3    SOW 5. Notwithstanding termination of the Prior Agreements under Section 10.1 (Term of Transition Services), during the Transition Term (as defined in Section 10.1 (Term of Transition Services)), Supplier shall continue to perform its obligations under Statement of Work No. 5, and the terms and conditions of the Prior Agreements will survive and remain in effect with respect to Supplier’s performance during the Transition Term of Statement of Work No. 5.





5.    FEES AND PAYMENT; MUTUAL RELEASE OF CLAIMS.

5.1    Fees.

(a)    License Fee. In partial consideration of the rights granted in this Agreement with respect to SyntraNet, Customer shall pay Supplier one U.S. dollar ($1.00).

(b)    Transition Fees. In consideration of the Transition Services that Supplier will provide under this Agreement during the Transition Term, Customer shall pay Supplier in accordance with Exhibit A (“Transition Fees”). Payment for the Transition Fees shall be due on the dates and according to the terms of Section 3.1 of Exhibit A.

(c)    Outstanding Payment Obligations under Prior Agreements. For the avoidance of doubt, the amounts set forth in this Section 5.1 and Table 3.1 of Exhibit A are the only amounts that are or will be payable by Customer or any of its Affiliates under this Agreement or under the Prior Agreements, and all other payment obligations are hereby waived on behalf of Supplier and its Affiliates. Notwithstanding Section 5.2 (Mutual Release), Customer remains obligated to pay Supplier under Statement of Work No. 5 for November 2023, December 2023, and January 2024, collectively totaling one million two hundred fifty thousand U.S. dollars ($1,250,000.00), in each case subject to Supplier’s continued performance in accordance with Statement of Work No. 5 and the Prior Agreements (such payments referred to as, “Outstanding Payments”). Such payments shall be made according to the terms of the Prior Agreements.

(d)    Taxes. Customer shall pay all Taxes associated with the Transition Fees and the Outstanding Payments.

5.2    Mutual Release.

(a)    With the exception of the Outstanding Payments, the Transition Fees, and the Parties respective obligations hereunder, and in consideration of the covenants, agreements, and undertakings of the Parties under this Agreement, upon the Effective Date, each Party, on behalf of itself and its respective present and former parents, subsidiaries, Affiliates, officers, directors, shareholders, managers, members, successors, and assigns (collectively, “Releasors”) hereby releases, waives, and forever discharges the other Party and its respective present and former, direct and indirect, parents, subsidiaries, Affiliates, employees, officers, directors, shareholders, managers, members, agents, representatives, permitted successors, and permitted assigns (collectively, “Releasees”) of and from any and all actions, causes of action, suits, losses, liabilities, rights, debts, dues, sums of money, accounts, reckonings, obligations, costs, expenses, liens, bonds, bills, specialties, covenants, contracts, controversies, agreements, promises, variances, trespasses, damages, judgments, extents, executions, claims, and demands, of every kind and nature whatsoever, whether now known or unknown, foreseen or unforeseen, matured or unmatured, suspected or unsuspected, in law, admiralty, or equity (collectively, “Claims”), which any of such Releasors ever had, now have, or hereafter can, shall, or may have against any of such Releasees for, upon, or by reason of any matter, cause, or thing whatsoever from the beginning of time through the Effective Date, arising out of or relating to the Prior Agreements, except for any surviving obligations under the Prior Agreements and Claims relating to rights and obligations preserved by, created by, or otherwise arising out of this Agreement.

(b)    California Civil Code Section 1542 Notice and Waiver. Each Releasor understands that it may later discover Claims or facts that may be different from, or in addition to, those that it or any other Releasor now knows or believes to exist regarding the subject matter of the release contained in this Section 5, and which, if known at the time of signing this Agreement, may have materially affected this Agreement and such Party’s decision to enter into it and grant the release contained in this Section 5. Nevertheless, the Releasors intend to fully, finally, and forever settle and release all Claims that now exist, may exist, or previously existed, as set out in the release contained in this Section 5, whether known or unknown, foreseen or unforeseen, or suspected or unsuspected, and the release given herein is and will remain in effect as a complete release, notwithstanding the discovery or existence of such additional or different facts. The Releasors hereby waive any right or Claim that might arise as a result of such different



or additional Claims or facts. The Releasors have been made aware of, and understand, the provisions of California Civil Code Section 1542 (“Section 1542”), which provides: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.” The Releasors expressly, knowingly, and intentionally waive any and all rights, benefits, and protections of Section 1542 and of any other state or federal statute or common law principle limiting the scope of a general release.

6.    TRANSITION OF RELEVANT SUPPLIER EMPLOYEES. Supplier will use commercially reasonable efforts to identify its personnel who currently support SyntraNet for Customer. Customer may make offers of employment to these identified personnel and any other personnel who have been involved in provision of SyntraNet or related services for Customer on terms as Customer determines in its sole discretion, but Supplier makes no commitment to Customer that any personnel will accept any offers of employment. Customer has no remedy against Supplier if any such employee does not accept any offers of employment made by Customer. Notwithstanding the foregoing, to the extent permitted by applicable law and any obligations of confidentiality that Supplier owes to any such personnel, Supplier may provide Customer with reasonably requested information regarding salary and benefits for any such identified personnel. For avoidance of doubt, Supplier has no liability for any actions or inactions taken by any personnel in connection with interviewing with or becoming employed by Customer, whether or not Customer elects to hire them. Customer’s hiring of any personnel is at Customer’s own risk and Supplier makes no representations or warranties about the qualifications, experience or suitability of any personnel. Supplier, on behalf of itself and its Affiliates, hereby irrevocably waives any restrictions in agreements or policies in place with any such personnel that would limit or restrict their right or ability to work for Customer, including in connection with the Source Code or Object Code.

7.    REPRESENTATIONS AND WARRANTIES; DISCLAIMER.

7.1    Mutual Representations and Warranties. Subject to the Bankruptcy Court’s entry of the Approval Order, each Party represents and warrants to the other Party that:

(a)    It has the full right, power, and authority to enter into this Agreement, to grant the release contained herein and to perform its obligations hereunder and grant the licenses it grants hereunder, and in the case of Supplier it is the sole legal and beneficial owner of SyntraNet and the Documentation, Source Code, and Object Code and all rights therein.

(b)    The execution of this Agreement by the individual whose signature is set out at the end of this Agreement on behalf of such Party, and the delivery of this Agreement by such Party, have been duly authorized by all necessary corporate action on the part of such Party.

(c)    This Agreement has been executed and delivered by such Party and (assuming due authorization, execution, and delivery by the other Party hereto) constitutes the legal, valid, and binding obligation of such Party, enforceable against such Party in accordance with its terms, except as may be limited by any applicable bankruptcy, insolvency, reorganization, moratorium, or similar laws and equitable principles related to or affecting creditors’ rights generally or the effect of general principles of equity.

(d)    It (i) knows of no Claims against the other Party relating to or arising out of the Agreement that are not covered by the release contained in Section 5.2 (Mutual Release) and (ii) has neither assigned nor transferred any of the Claims released herein to any person or entity and no person or entity has subrogated to or has any interest or rights in any Claims.

7.2    No Reliance. EXCEPT FOR THE EXPRESS REPRESENTATIONS AND WARRANTIES SET FORTH IN THE PRIOR AGREEMENTS AND IN THIS SECTION 7 OF THIS AGREEMENT, (A) NEITHER PARTY HERETO NOR ANY PERSON ON SUCH PARTY’S BEHALF HAS MADE OR MAKES ANY EXPRESS OR IMPLIED REPRESENTATION OR WARRANTY WHATSOEVER, EITHER ORAL OR WRITTEN, WHETHER ARISING BY LAW, COURSE OF DEALING, COURSE



OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED, AND (B) EACH PARTY HERETO ACKNOWLEDGES THAT, IN ENTERING INTO THIS RELEASE AGREEMENT, IT HAS NOT RELIED UPON ANY REPRESENTATION OR WARRANTY MADE BY THE OTHER PARTY, OR ANY OTHER PERSON ON SUCH OTHER PARTY’S BEHALF, EXCEPT AS SPECIFICALLY PROVIDED IN THIS SECTION 7.

7.3    Disclaimer of Warranties. EXCEPT AS SPECIFIED THIS SECTION 7, SYNTRANET, SOURCE CODE, OBJECT CODE AND DOCUMENTATION ARE PROVIDED ON AN “AS IS” BASIS. CUSTOMER’S USE OF SYNTRANET, SOURCE CODE, OBJECT CODE AND DOCUMENTATION IS AT ITS OWN RISK. SUPPLIER DOES NOT MAKE, AND HEREBY DISCLAIMS, ANY AND ALL OTHER EXPRESS, STATUTORY AND IMPLIED REPRESENTATIONS AND WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT AND TITLE, QUALITY, SUITABILITY, OPERABILITY, CONDITION, SYSTEM INTEGRATION, NON-INTERFERENCE, WORKMANSHIP, TRUTH, ACCURACY (OF DATA OR ANY OTHER INFORMATION OR CONTENT), ABSENCE OF DEFECTS, WHETHER LATENT OR PATENT, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. ANY SOFTWARE PROVIDED BY SUPPLIER PURSUANT TO THIS AGREEMENT IS LICENSED AND NOT SOLD.

NO AGENT OF SUPPLIER IS AUTHORIZED TO ALTER OR EXPAND THE WARRANTIES OF SUPPLIER AS SET FORTH HEREIN. SUPPLIER DOES NOT WARRANT THAT: (A) THE USE OF SYNTRANET, SOURCE CODE, OBJECT CODE OR DOCUMENTATION WILL BE SECURE, TIMELY, UNINTERRUPTED OR ERROR-FREE OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM OR DATA; (B) SYNTRANET, SOURCE CODE, OBJECT CODE AND DOCUMENTATION WILL MEET CUSTOMER’S REQUIREMENTS OR EXPECTATIONS; OR (C) SYNTRANET, SOURCE CODE, OBJECT CODE AND DOCUMENTATION WILL BE ERROR-FREE OR THAT ERRORS OR DEFECTS WILL BE CORRECTED.

8.    CONFIDENTIALITY.

8.1    Confidential Information. “Confidential Information” means any and all non-public technical and non-technical information disclosed by one Party (the “Disclosing Party”) to the other Party (the “Receiving Party”) in any form or medium, whether oral, written, graphical or electronic, pursuant to this Agreement, that is marked confidential and proprietary, or that the Disclosing Party identifies as confidential and proprietary, or that by the nature of the circumstances surrounding the disclosure or receipt ought to be treated as confidential and proprietary information, including but not limited to: (a) techniques, sketches, drawings, models, inventions (whether or not patented or patentable), know-how, processes, apparatus, formulae, equipment, algorithms, software programs, software source documents, APIs, and other creative works (whether or not copyrighted or copyrightable); (b) information concerning research, experimental work, development, design details and specifications, engineering, financial information, procurement requirements, purchasing, manufacturing, customer lists, business forecasts, sales and merchandising and marketing plans and information; and (c) proprietary or confidential information of any third party who may disclose such information to Disclosing Party or Receiving Party in the course of Disclosing Party’s business. Confidential Information of Supplier shall include SyntraNet and the Documentation. Confidential Information also includes all summaries and abstracts of Confidential Information.

8.2    Non-Disclosure. Each Party acknowledges that in the course of the performance of this Agreement, it may obtain the Confidential Information of the other Party. The Receiving Party shall, at all times, both during the term of this Agreement and thereafter, keep in confidence and trust all of the Disclosing Party’s Confidential Information received by it. The Receiving Party shall not use the Confidential Information of the Disclosing Party other than as necessary to fulfill the Receiving Party’s obligations or to exercise the Receiving Party’s rights under this Agreement. Each Party agrees to secure and protect the other Party’s Confidential Information with the same degree of care and in a manner consistent with the maintenance of such Party’s own Confidential Information (but in no event less than reasonable care), and to take appropriate action by instruction or agreement with its employees, Affiliates or other agents who are permitted access to the other Party’s Confidential Information to satisfy its



obligations under this Section. The Receiving Party shall not disclose Confidential Information of the Disclosing Party to any person or entity other than its and its Affiliates’ officers, employees, contractors, and agents (and in the case of Customer, Users) who need access to such Confidential Information in order to effect the intent of this Agreement and who are subject to confidentiality obligations at least as stringent as the obligations set forth in this Agreement.

8.3    Strict Confidentiality with Respect to Source Code. Customer agrees that the Source Code licensed herein is the property of and a trade secret of Supplier and is furnished hereunder on a strictly confidential basis. Customer agrees not to reveal the Source Code to any person or entity except as on a need-to-know basis, nor shall Customer reveal to any other person or entity directly or through its employees any information relating to the Source Code, the programming therein, or the algorithms thereof except as on a need-to-know basis. Customer shall treat the Source Code with at least the same degree of care and confidentiality as Customer treats its own trade secrets but in any event no less than the requirements of this Section 8, as well as industry standard reasonable care for similar trade secrets. Customer agrees that it is fully responsible, in accordance with applicable law, for the actions of each of its employees and agents with respect to the Source Code while they are employed by Customer. Customer may disclose the Source Code to its and its Affiliates’ officers, employees, consultants, contractors, and agents, but shall not disclose the Source Code to any of them unless they are subject to confidentiality obligations at least as stringent as the obligations set forth in this Agreement. Customer’s breach of this Section 8.3 shall constitute a material breach. Notwithstanding anything to the contrary, Customer is not responsible for acts or omissions of individuals who were employed by Supplier or any of its Affiliates before becoming employees of Customer, with respect to Source Code in the possession of such individuals prior to their becoming employed by Customer.

8.4    Exceptions to Confidential Information. The obligations set forth in Section 8.2 (Non-Disclosure) and Section 8.3 (Strict Confidentiality with Respect to Source Code) shall not apply to the extent that Confidential Information (including Source Code) includes information which: (a) was known by the Receiving Party prior to receipt from the Disclosing Party either itself or through receipt directly or indirectly from a source other than one having an obligation of confidentiality to the Disclosing Party; (b) was developed by the Receiving Party without use of the Disclosing Party’s Confidential Information; (c) becomes publicly known or otherwise ceases to be secret or confidential, except as a result of a breach of this Agreement or any obligation of confidentiality by the Receiving Party; or (d) is a public record, not exempt from disclosure pursuant to the California Public Records Act, Government Code Section 6250 et seq., applicable provisions of California Welfare and Institutions Code or other State or Federal laws, regardless of whether such information is marked as confidential or proprietary. Nothing in this Agreement shall prevent the Receiving Party from disclosing Confidential Information to the extent the Receiving Party is legally compelled to do so by any governmental investigative or judicial agency pursuant to proceedings over which such agency has jurisdiction; provided, however, that prior to any such disclosure, the Receiving Party shall (x) assert the confidential nature of the Confidential Information to the agency; (y) to the extent permitted, immediately notify the Disclosing Party in writing of the agency’s order or request to disclose; and (z) cooperate reasonably with the Disclosing Party in protecting against any such disclosure and in obtaining a protective order narrowing the scope of the compelled disclosure and protecting its confidentiality. Notwithstanding anything to the contrary, Customer may disclose Confidential Information (including Source Code) to third-party commercial suppliers and vendors (e.g., Microsoft) for purposes of those suppliers’ and vendors’ products and services provided to Customer and its Affiliates, subject to those suppliers’ and vendors’ standard terms and conditions. Notwithstanding anything in this Agreement to the contrary, the Parties understand that this Agreement will be filed as a public document with the Bankruptcy Court.

8.5    Injunctive Relief. The Parties agree that any unauthorized disclosure of Confidential Information or the Source Code may cause immediate and irreparable injury to the Disclosing Party and that, in the event of such breach, the Disclosing Party will be entitled, in addition to any other available remedies, to seek immediate injunctive and other equitable relief, without bond and without the necessity of showing actual monetary damages.

9.    LIMITATION OF LIABILITY.




9.1    No Consequential Damages. NEITHER CUSTOMER NOR SUPPLIER NOR ITS LICENSORS OR SUPPLIERS SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY DAMAGES FOR LOST DATA, BUSINESS INTERRUPTION, LOST PROFITS, LOST REVENUE OR LOST BUSINESS, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, EVEN IF CUSTOMER, SUPPLIER OR ITS LICENSORS OR SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING WITHOUT LIMITATION, ANY SUCH DAMAGES ARISING OUT OF THE LICENSING, PROVISION OR USE OF THE SERVICES, TRANSITION SERVICES OR THE RESULTS THEREOF. SUPPLIER WILL NOT BE LIABLE FOR THE COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES. SUPPLIER WILL NOT BE LIABLE FOR THE COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES.

9.2    Limitation of Liability. NEITHER CUSTOMER NOR SUPPLIER NOR ITS LICENSORS OR SUPPLIERS SHALL BE LIABLE FOR CUMULATIVE, AGGREGATE DAMAGES GREATER THAN AN AMOUNT EQUAL TO THE TRANSITION FEES. FOR THE AVOIDANCE OF DOUBT, THE OUTSTANDING PAYMENTS ARE NOT TRANSITION FEES, AND THE OUTSTANDING PAYMENTS ARE NOT INCLUDED IN THIS LIMITATION OF LIABILITY CALCULATION.

9.3    Exceptions. THE EXCLUSIONS AND LIMITATIONS IN SECTIONS 9.1 (NO CONSEQUENTIAL DAMAGES) AND 9.2 (LIMITATION OF LIABILITY) SHALL NOT APPLY TO LIMIT DAMAGES ARISING OUT OF (i) EITHER PARTY’S INFRINGEMENT, VIOLATION OR MISAPPROPRIATION OF THE OTHER PARTY’S INTELLECTUAL PROPERTY RIGHTS, (ii) CUSTOMER’S BREACH OF SECTION 3.3 (RESTRICTIONS), (iii) EITHER PARTY’S BREACH OF SECTION 7.1 OR SECTION 8 (CONFIDENTIALITY), OR (iv) CUSTOMER’S OBLIGATIONS TO PAY OUTSTANDING AMOUNTS OR TRANSITION FEES HEREUNDER.

9.4    Essential Purpose. EACH PARTY ACKNOWLEDGES THAT THE TERMS IN THIS SECTION 9 (LIMITATION OF LIABILITY) SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND SHALL APPLY EVEN IF AN EXCLUSIVE OR LIMITED REMEDY STATED HEREIN FAILS OF ITS ESSENTIAL PURPOSE AND WITHOUT REGARD TO WHETHER SUCH CLAIM IS BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE.

10.    TERM.

10.1    Term of Transition Services. The Transition Services will commence pursuant to this Agreement effective upon the approval of the Bankruptcy Court and will continue until December 28, 2023 (“Transition Term”). Supplier shall have no obligation, whether under this Agreement or the Prior Agreements, to provide Customer with any services, including but not limited to any Transition Services or support and maintenance services, following expiration of the Transition Term. The Prior Agreements will terminate and be of no force or effect as of the Effective Date of this Agreement, except as to definitions that are incorporated herein by reference and the Outstanding Payments, except as otherwise provided in this Agreement, and except for provisions that are stated to survive termination, and each Party shall comply with such surviving provisions. For clarity, the licenses granted under this Agreement will continue after the Transition Term and will not terminate except as specified in Section 10.2.

10.2    Breach. Subject to Section 9 (Limitation of Liability), in the event of a material breach of Section 3.3 (Restrictions), 5.1 (Fees) or 8 (Confidentiality) this Agreement by Customer, if Supplier notifies Customer of that material breach and Customer fails to cure that material breach within thirty (30) days after receipt of that notice, then Supplier may terminate this Agreement upon written notice to Customer. Notwithstanding the foregoing, if Customer materially breaches its obligations under this Agreement to maintain the confidentiality of the Source Code and such breach is not objectively capable of cure, then Supplier may terminate this Agreement immediately upon written notice to Customer. In no event shall any termination by Supplier in accordance with this Section 10.2 relieve Customer of the obligation to pay any fees payable to Supplier under this Agreement.

10.3    Effects of Termination. Upon termination of this Agreement, (a) all fees and other amounts owed to Supplier shall be immediately due and payable by Customer; and (b) in the case of a termination



by Supplier in accordance with Section 10.2 due to Customer’s material breach, Customer’s rights under Section 3 (Rights and Restrictions) shall terminate and Customer shall return to Supplier, or at Supplier’s option, Customer shall destroy Customer’s copy of the Source Code and Object Code within twenty (20) days of the effective date of termination. Upon Supplier’s request following termination by Supplier in accordance with Section 10.2, Customer shall certify in writing to Supplier that it has complied with Section 10.3(b). Within twenty (20) days of the effective date of termination by Supplier in accordance with Section 10.2, each Receiving Party shall: (a) return to the Disclosing Party, or at the Disclosing Party’s option, the Receiving Party shall destroy, all items of Confidential Information then in the Receiving Party’s possession or control, including any copies, extracts or portions thereof, and (b) upon request shall certify in writing to Disclosing Party that it has complied with the foregoing.

10.4    Survival. This Section and Sections 1 (Definitions), 3.3 (Restrictions), 3.4 (Ownership of Modifications and Enhancements), 3.5 (Reservation of Rights), 5 (Fees; Mutual Release of Claims), 7 (Representations and Warranties; Disclaimer), 8 (Confidentiality), 9 (Limitation of Liability), 10.3 (Effects of Termination) and 11 (Miscellaneous) shall survive any termination or expiration of this Agreement. The licenses granted under this Agreement will not terminate or expire except as specified in Section 10.2.

11.    MISCELLANEOUS.

11.1    Notices. All notices which a Party may be required or may wish to give may be given by addressing them to the other Party at the addresses set forth below (or at such other addresses as may be designated by written notices given in the manner designated herein) by (a) personal delivery, (b) sending such notices by commercial overnight courier with written verification of actual receipt, (c) by email, effective (A) when the sender receives an automated message from the recipient confirming delivery or (B) one hour after the time sent (as recorded on the device from which the sender sent the email) unless the sender receives an automated message that the email has not been delivered, whichever happens first, but if the delivery or receipt is on a day which is not a business day or is after 5:00 pm (addressee’s time) it is deemed to be received at 9:00 am on the following business day, or (d) sending them by registered or certified mail. If so mailed or otherwise delivered, such notices shall be deemed and presumed to have been given on the earlier of the date of actual receipt or three (3) days after mailing or authorized form of delivery. All communications and notices to be made or given pursuant to this Agreement shall be in the English language.

11.2    Governing Law, Dispute Resolution. This Agreement and the rights and obligations of the Parties to and under this Agreement shall be governed by and construed under the laws of the United States (including federal bankruptcy law, to the extent applicable) and the State of California as applied to agreements entered into and to be performed in such State without giving effect to conflicts of laws rules or principles. Any Claims and disputes arising out of or relating to this Agreement shall be brought in the Bankruptcy Court, and each of the Parties irrevocably submits to the exclusive jurisdiction of each such court in any such Claims and disputes, waives any objection it may now or hereafter have to venue or to convenience of forum, agrees that all Claims and disputes shall be heard and determined only in any such court, and agrees not to bring any Claims or disputes arising out of or relating to this Agreement in any other court. Each Party acknowledges and agrees that this Section 11.2 constitutes a voluntary and bargained-for agreement between the Parties.

11.3    Waiver. No term or provision of this Agreement shall be considered waived by either Party, and no breach excused by either Party, unless such waiver or consent is in writing signed on behalf of the Party against whom the waiver is asserted. No consent by either Party to, or waiver of, a breach by either Party, whether express or implied, shall constitute consent to, waiver of, or excuse of any other, different, or subsequent breach by either Party.

11.4    No Third-Party Beneficiaries. No person or entity other than Customer and its Affiliates and Supplier (and their respective successors and permitted assignees) shall be deemed an intended beneficiary hereunder or have any right to enforce any obligation of this Agreement.

11.5    Severability. If any provision of this Agreement is held invalid or unenforceable for any reason, the remainder of the provision shall be amended to achieve as closely as possible the economic effect of the original term and all other provisions shall continue in full force and effect.




11.6    Assignment. Neither Party may assign its rights or (except as otherwise permitted hereunder) delegate its obligations under this Agreement to any third party, whether voluntarily or by operation of law or otherwise (including in connection with any merger or acquisition involving such Party), without the prior written consent of the other Party, such consent not to be unreasonably withheld. This prohibition includes, but is not limited to, any assumption and assignment of this Agreement under Section 365 of the Bankruptcy Code and any sale of any of Supplier’s rights or interests in this Agreement (including any amounts paid or payable hereunder or the right to receive such amounts) under Section 363 of the Bankruptcy Code. Any purported assignment or transfer in violation of this section shall be void. Subject to the foregoing restrictions, this Agreement will bind and benefit the Parties and their successors and permitted assigns. If Supplier assigns or transfers any of SyntraNet, the Documentation, the Object Code, or the Source Code or any rights therein, Supplier shall ensure that the receiving party takes each of the foregoing subject to the licenses granted in this Agreement.

11.7    Relationship of the Parties. Supplier is an independent contractor to Customer. There is no relationship of agency, partnership, joint venture, employment, or franchise between the Parties. Neither Party has the authority to bind the other or to incur any obligation on its behalf.

11.8    Attorneys’ Fees. In any action to enforce this Agreement, the prevailing Party shall be awarded all court costs and reasonable attorneys’ fees incurred, including such costs and attorneys’ fees incurred in enforcing and collecting any judgment.

11.9    Force Majeure. Except for Customer’s payment obligations, neither Party shall be liable for any failure or delay in performance under this Agreement due to fire, explosion, earthquake, storm, flood or other weather; unavailability of necessary utilities or raw materials; Internet service provider failures or delays, or denial of service attacks; war, civil unrest, acts of terror, insurrection, riot, acts of God or the public enemy; epidemic or pandemic; strikes or other labor problems; any law, act, order, proclamation, decree, regulation, ordinance, or instructions of government or other public authorities, or judgment or decree of a court of competent jurisdiction (not arising out of breach by such Party of this Agreement); or any other event beyond the reasonable control of the Party whose performance is to be excused.

11.10    Execution in Counterparts. This Agreement may be executed in counterparts, each of which shall be deemed an original, and all of which together shall constitute one and the same instrument. Signatures provided by facsimile transmission, electronic transmission, such as Docusign, or in Adobe™ Portable Document Format (.pdf) sent by electronic mail shall be deemed to be original signatures.

11.11    Equal Representation by Counsel. Customer represents and acknowledges that it has been represented by legal counsel of its choosing in connection with this Agreement and further agrees that it has participated in the drafting hereof. In interpreting and applying the terms and provisions of this Agreement, Customer agrees that no presumption will apply against Supplier no matter that Supplier drafted such terms and provisions in the first instance.

11.12    Bankruptcy Provisions.

(a) Postpetition Agreement. For the avoidance of doubt, the Parties agree and acknowledge that this Agreement is a postpetition agreement that is not subject to assumption or rejection in Supplier’s bankruptcy case. Any liabilities Supplier may incur under this Agreement shall be treated as administrative priority claims under the United States Bankruptcy Code (the “Bankruptcy Code”).

(b) Right to Retain Licenses. For avoidance of doubt, all rights and licenses granted under or pursuant to this Agreement and the Prior Agreements are, for purposes of Section 365(n) of the Bankruptcy Code, and any equivalent provision under any other applicable law, licenses of rights to “intellectual property” as defined under Section 101 of the Bankruptcy Code (or any such other applicable law) and the obligations set out in this Agreement are “supplemental to” such licenses. Supplier acknowledges that if, in any subsequent bankruptcy case, Supplier or any of its Affiliates, as a debtor in possession, or a trustee in bankruptcy in a case under the Bankruptcy Code (the “Bankruptcy Trustee”) rejects this Agreement, (i) Customer may elect to retain its rights under this Agreement and as provided in Section 365(n) of the Bankruptcy Code and (ii) the mere failure by Customer to assert the retention of its



rights under Section 365(n) of the Bankruptcy Code is not a termination of this Agreement without an affirmative act by Customer. Upon the written request of Customer to Supplier or the Bankruptcy Trustee, Supplier and its Affiliates, or such Bankruptcy Trustee, shall not interfere with the rights of Customer as provided in this Agreement.

11.13    Construction. The section headings in this Agreement are for convenience of reference only, will not be deemed to be a part of this Agreement, and will not be referred to in connection with the construction or interpretation of this Agreement. As used in this Agreement, the words “include” and “including” and variations thereof will not be deemed to be terms of limitation, but rather will be deemed to be followed by the words “without limitation.” The word “or” is not exclusive. Except as otherwise expressly indicated, all references in this Agreement to “Sections” are intended to refer to Sections of this Agreement.

[***Remainder of the Page Intentionally Left Blank; Signature Page to Follow***]












































IN WITNESS WHEREOF, the Parties have signed this Agreement as of the Execution Date hereof.

“Supplier”                        “Customer”


Thrasys, Inc.                         Local Initiative Health Authority for Los
Angeles County, d/b/a L.A. Care Health Plan





By: /s/ Martin S.A. Beck                    By: /s/ John Baackes

Title: CEO                        Title: CEO













































Exhibit A: Services and Fees

This Exhibit A defines the scope and fees for the Transition Services to be provided during the Transition Term to enable the Customer to operate, maintain, and enhance SyntraNet during the Transition Term and thereafter.

1.TERM OF TRANSITION SERVICES.

1.1    Supplier shall perform Transition Services for the Transition Term.

2.SCOPE OF TRANSITION SERVICES.

1.2    Transition Services. Supplier shall:

(a)    Migrate SyntraNet to a Customer-owned instance of Microsoft Azure, provided that Customer has secured such Customer-owned instance with an adequate period of time prior to the end of the Transition Term in order for Supplier to migrate SyntraNet from Supplier’s instance of Microsoft Azure to Customer’s instance of Microsoft Azure;

(b)    Migrate all Customer data (including all L.A. Care Materials) to Customer-owned instance of Azure including the Postgres database to support all environments, production, staging, QA, and development; deliver relevant data dictionaries depicting the data model to Customer; ensure data replication process is intact and operational;

(c)    Setup a development environment (including CI/CD code) that allows the Customer to develop enhancements and deploy them to the various environments (development, quality assurance, staging, and production);

(d)    Provide relevant Documentation of SyntraNet architecture and operations, including disaster recovery procedures; and

(e)    Upon conclusion of migration provide evidence that all Customer PHI was removed from all Supplier databases and storage devices.

2.2    Necessary Services Outside of Scope of these Transition Services. Customer understands that, in addition to the Transition Services provided in 2.1 of this Exhibit A, Customer will need to procure certain services from other third-party vendors in order to use SyntraNet on and after December 28, 2023. Supplier shall supply a list of these other necessary third-party vendors to Customer, but Supplier shall not be liable for Customer’s inability to use SyntraNet if such inability is due to Customer’s failure to obtain the necessary services from these third-party vendors, despite Supplier’s provision of the aforementioned list.

2.3    Certain Documentation. Any and all Documentation, work product, notes, technical information, and other materials related to SyntraNet that are provided by or in the possession of Supplier personnel who become employed or engaged by Customer are included in the Documentation licensed under this Agreement.

3.FEES AND PAYMENTS

3.1    Subject to the terms of Section 5.1(b) of the Agreement, Customer shall pay Supplier a total of one million nine hundred fifty thousand U.S. dollars ($1,950,000) for the Transition Services, paid in three separate installment amounts, to be invoiced by Supplier on the dates outlined in Table 3.1 (Transition Services Payment Schedule). For all dates, Customer shall pay each installment amount within seven (7) days of receipt of Supplier’s invoice.

[***Remainder of the Page Intentionally Left Blank; Table 3.1 to Follow***]











Table 3.1: Transition Services Payment Schedule
Installment amountInvoice Date (the later of the following)
$ 1,365,000.00December 1, 2023, or the Effective Date
$ 292,500.00December 15, 2023, or the Effective Date
$ 292,500.00December 18, 2023, or the Effective Date




TRANSITION AGREEMENT

This Transition Agreement (“Agreement”) is entered into as of November 16, 2023 (“Execution Date”), but effective as of the Effective Date (as defined in Section 2 (Condition Precedent to Parties’ Rights and Obligations)), by and between Thrasys, Inc., a California corporation with its principal place of business at 250 Executive Park Blvd., Suite 2000, San Francisco, California 94134, USA (“Supplier”) and EmpiRx Health LLC, a Delaware corporation with its principal place of business at 155 Chestnut Ridge Road, Montvale, NJ 07645, USA (“Customer”). Supplier and Customer are individually referred to as a “Party” and collectively referred to as the “Parties”.
RECITALS

WHEREAS, the Parties entered into that certain Technology and Software Services Agreement, dated March 1, 2019 (such agreement has been amended by Amendment One to Technology and Software Services Agreement, dated June 1, 2020), and Subcontractor Business Associate Agreement, dated February 21, 2019 (collectively, “Prior Agreements”).

WHEREAS, Supplier filed for Chapter 11 bankruptcy on October 20, 2023 and will cease as a going concern on December 31, 2023.

WHEREAS, in connection with Supplier’s bankruptcy, the Parties intend to undertake certain actions that are intended to provide Customer with ongoing use and access to SyntraNet (as defined below) for a specified transition period to give Customer time to enter into its own vendor agreements to support its ongoing use of SyntraNet (the “Business Continuity Plan”).

WHEREAS, in order to adjust to Supplier’s changed circumstances and execute the intentions of the Business Continuity Plan, the Parties desire to terminate the Prior Agreements and supersede Customer’s rights to SyntraNet granted under the Prior Agreements with the rights granted under this Agreement, grant Customer certain rights to the Source Code (as defined below) for SyntraNet, and have Supplier provide additional Transition Services (as defined below) in consideration for the payments by Customer to be made pursuant to this Agreement.

WHEREAS, under the Prior Agreements, Supplier created a number of new functionalities and customizations of SyntraNet at Customer’s request (such customizations, including applicable source code, the “Customizations”).

WHEREAS, in consideration of the aforementioned modifications and additions, Supplier and Customer mutually desire to release each other of all Claims (as defined below) against one another.

NOW THEREFORE, subject to the approval of the United States Bankruptcy Court for the District of Delaware (the “Bankruptcy Court”), in consideration of the mutual promises and agreements set forth in this Agreement, and other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged and agreed by the Parties, the Parties agree as follows:

1.DEFINITIONS.

1.1    “Affiliate” means any entity, now or hereafter existing (so long as such entity does not have its own agreement with Supplier for use of SyntraNet) that directly or indirectly, through one or more intermediaries, controls, is controlled by, or is under common control with the subject entity. For purposes of this definition, “control” means direct or indirect possession of the power to direct or cause the direction of the management and policies of an entity, whether through the ownership of voting securities, by contract or otherwise. An entity shall be considered an “Affiliate” only so long as that entity meets the foregoing definition.

1.2    “Bankruptcy Court” has the meaning set forth in Section 2 (Bankruptcy Court Approval).

1.3    “Business Continuity Plan” has the meaning set forth in the Recitals.




1.4    “Claims” has the meaning set forth in the Recitals.

1.5    “Derivative Works” has the meaning set forth in Section 3.4 (Ownership of Modifications and Enhancements).

1.6    “Deliverables” means all text, photos, graphics, recordings, software, documentation, images, scripts, programs, routines, subroutines, procedures, software designs, database designs, other computer programming, computer code, copy, sound files, video files, data, technology, documentation, and all other work product or processes that Supplier develops or creates for Customer in providing Transition Services under this Agreement. For the avoidance of doubt, Deliverables do not include the Source Code, Documentation or SyntraNet, or any other materials licensed to Customer under this Agreement.

1.7    “Documentation” means the printed, paper, electronic or online user instructions and help files made available by Supplier for use with or related to SyntraNet, or that are required or reasonably necessary to fully use, operate, enhance, develop, test, maintain and deploy SyntraNet, as may be updated from time to time by Supplier.

1.8    “Object Code” means the machine-readable version of software code for SyntraNet that is the result of compiling the Source Code.

1.9    “Open Source Software” means all software that is available under the GNU Affero General Public License (AGPL), GNU General Public License (GPL), GNU Lesser General Public License (LGPL), Mozilla Public License (MPL), Apache License, BSD licenses, or any other license that approved by the Open Source Initiative (www.opensource.org).

1.10    “Outstanding Payments” has the meaning set forth in Section 5.1(c).

1.11    “Prior Agreements” has the meaning set forth in the Recitals.

1.12    “Source Code” means the human readable source code of SyntraNet in the programming language in which SyntraNet was written, together with all related flow charts and technical documentation, including a description of the procedure for generating object code.

1.13    “SyntraNet” means Supplier’s cloud-based, integrated care platform uniquely architected to create virtual care communities that support whole-person care delivery. SyntraNet integrates disparate technology systems enabling true multisector collaboration to improve care for people with complex social, behavioral and medical needs. SyntraNet also includes technology platform, applications, solutions, and capabilities, as specified in Exhibit A.

1.14    “Taxes” means all taxes, levies, imposts, duties, fines or similar governmental assessments imposed by any jurisdiction, country or any subdivision or authority thereof including, but not limited to federal, state or local sales, use, property, excise, service, transaction, privilege, occupation, gross receipts or similar taxes, in any way connected with this Agreement or any instrument, order form or agreement required hereunder, and all interest, penalties or similar liabilities with respect thereto, except such taxes imposed on or measured by a Party’s net income. Notwithstanding the foregoing, Taxes shall not include payroll taxes attributable to the compensation paid to workers or employees and each Party shall be responsible for its own federal and state payroll tax collection, remittance, reporting and filing obligations.

1.15    “Transition Fees” has the meaning set forth in Section 5.1(b) (Transition Fees).

1.16    “Transition Services” has the meaning set forth in Section 4.1 (Description).

1.17    “Transition Term” has the meaning set forth in Section 10.1 (Transition Term).

1.18    “Users” means Customer’s or its Affiliates’ employees, consultants, contractors, agents and third parties with whom Customer may transact business and (a) for whom access to SyntraNet have been purchased pursuant to this Agreement or the Prior Agreements, (b) who are authorized by Customer or its



Affiliates to access and use SyntraNet, and (c) where applicable, who have been supplied user identifications and passwords for such purpose by Customer (or by Supplier at Customer’s request).

2.CONDITION PRECEDENT TO PARTIES’ RIGHTS AND OBLIGATIONS. Both Parties’ respective rights and obligations hereunder shall only become effective on the date the Bankruptcy Court enters an order approving this Agreement (the “Approval Order” and, such date, the “Effective Date”). Both Parties shall make a good faith effort to obtain entry of the Approval Order as soon as is reasonably practicable.

3.RIGHTS AND RESTRICTIONS.

3,1    SyntraNet Rights. Subject to the terms and conditions of this Agreement, Supplier hereby grants to Customer and its Affiliates a non-exclusive, perpetual, irrevocable (except as provided in Section 10.3 (Effects of Termination)), royalty-free to right to access, maintain, enhance and host and use SyntraNet and Documentation for Customer’s business purposes, including, for the avoidance of doubt, incorporating SyntraNet as a component of Customer’s products and services.

3.2    Source Code and Object Code. Subject to the terms and conditions of this Agreement Supplier hereby grants to Customer and its Affiliates a non-exclusive, perpetual, irrevocable (except as provided in Section 10.3 (Effects of Termination)), royalty-free license to use, reproduce, modify, make, have made, digitally perform, import and create derivative works of, the Source Code and Object Code.

3.3    Restrictions. Customer shall not, directly or indirectly, and Customer shall not permit any User or third party to: (a) rent, lease, distribute, sell, resell, assign, or otherwise transfer its rights to use SyntraNet Source Code (other than pursuant to a permitted assignment under Section 11.6); (b) remove any proprietary notices from the Source Code and Documentation; or (c) introduce any Open Source Software into the SyntraNet that would have the effect of requiring the disclosure or license of the Source Code to third parties.

3.4    Ownership of Modifications and Enhancements. Customer shall own all right, title, and interest in and to any Derivative Works (as defined herein) of SyntraNet, Source Code or Documentation, including that which is developed by or commissioned from an independent contractor by Customer. “Derivative Works” shall mean modifications of and enhancements to SyntraNet, the Source Code or the Documentation or that are otherwise based upon SyntraNet the Source Code or Documentation, subject to Supplier’s ownership of SyntraNet. Supplier acknowledges and agrees that, notwithstanding anything to the contrary in the Prior Agreements, all right and title in the Customizations belongs to Customer, and, to the extent title to Customizations did not vest in Customer in the Prior Agreements, Supplier hereby irrevocably assigns to Customer all right, full legal and beneficial title, and interest, including all underlying intellectual property rights, in and to the Customizations and all goodwill howsoever arising in respect of Customizations will accrue to Customer. Customizations are Confidential Information of Customer.

3.5    Reservation of Rights. Except as expressly granted in this Agreement, there are no other licenses granted to Customer, express, implied or by way of estoppel.

4.TRANSITION SERVICES.

4.1    Description. Supplier shall provide the services outlined in Exhibit A (“Transition Services”) to facilitate Customer’s usage of SyntraNet during the Transition Term (as defined in Section 10.1).

4.2    Acknowledgement. Customer understands that the Transition Services provided by Supplier under this Agreement are not sufficient for Customer to independently operate SyntraNet. Customer must contract with additional vendors to continue operating, using and making available SyntraNet for Customer’s use. Supplier has no liability for Customer’s ability or inability to procure services from any such vendors; provided that Supplier will provide guidance as to procuring such services and will work in good faith to facilitate introductions to such vendors.

4.3    Deliverables. To the extent that all right, title, and interest in and to any Deliverables created in providing the Transition Services or any underlying intellectual property rights do not vest in Customer



automatically under this Agreement, then Supplier hereby assigns and will assign (and where possible assigns hereby by way of a present assignment of future rights) to Customer all right, full legal and beneficial title, and interest, including all underlying intellectual property rights, in and to the Deliverables and all goodwill howsoever arising in respect of the foregoing shall accrue to Customer.

5.    FEES AND PAYMENT; MUTUAL RELEASE OF CLAIMS.

5.1    Fees.

(a)    License Fee. In partial consideration of the rights granted in this Agreement with respect to SyntraNet, Customer shall pay Supplier one U.S. dollar ($1.00).

(b)    Transition Fees. In consideration of the Transition Services that Supplier will provide under this Agreement during the Transition Term, Customer shall pay Supplier in accordance with Exhibit A (“Transition Fees”). Payment for the Transition Fees shall be due within 7 days of completion of the applicable milestones in Table 3.1 of Exhibit A, regardless of whether Supplier has invoiced Customer for the Transition Fees, and with no obligation or condition that Supplier send or has sent Customer an invoice for the Transition Fees.

(c)    Outstanding Payment Obligations under Prior Agreements. For the avoidance of doubt, this Agreement does not extinguish Customer’s outstanding payment obligations to Supplier for Supplier’s performance under the Prior Agreements. Notwithstanding Section 5.2 (Mutual Release), Customer remains obligated to pay Supplier seventy-seven thousand one hundred ninety U.S. dollars ($77,190.00) for the outstanding September 2023 invoices, as well as the payments that it remains obligated to make under the Prior Agreements, collectively estimated to total approximately one hundred seventy thousand U.S. dollars ($170,000.00) for the license fees for October through December 2023 (collectively all payments in this Section 5.1(c), with such payments not to exceed, in the aggregate, $247,190.00, the “Outstanding Payments”). Such payments shall be made according to the terms of the Prior Agreements.

(d)    Taxes. Customer shall pay all Taxes associated with the Transition Fees and the Outstanding Payments.

5.2    Mutual Release.

(a)    With the exception of the Outstanding Payments, and in consideration of the covenants, agreements, and undertakings of the Parties under this Agreement, upon the Effective Date, each Party, on behalf of itself and its respective present and former parents, subsidiaries, Affiliates, officers, directors, shareholders, managers, members, successors, and assigns (collectively, “Releasors”) hereby releases, waives, and forever discharges the other Party and its respective present and former, direct and indirect, parents, subsidiaries, Affiliates, employees, officers, directors, shareholders, managers, members, agents, representatives, permitted successors, and permitted assigns (collectively, “Releasees”) of and from any and all actions, causes of action, suits, losses, liabilities, rights, debts, dues, sums of money, accounts, reckonings, obligations, costs, expenses, liens, bonds, bills, specialties, covenants, contracts, controversies, agreements, promises, variances, trespasses, damages, judgments, extents, executions, claims, and demands, of every kind and nature whatsoever, whether now known or unknown, foreseen or unforeseen, matured or unmatured, suspected or unsuspected, in law, admiralty, or equity (collectively, “Claims”), which any of such Releasors ever had, now have, or hereafter can, shall, or may have against any of such Releasees for, upon, or by reason of any matter, cause, or thing whatsoever from the beginning of time through the date of , arising out of or relating to the Prior Agreements, except for (i) any surviving obligations under the Prior Agreements, (ii) Claims relating to any act or omission that constitutes gross negligence, willful misconduct or fraud and (iii) Claims relating to rights and obligations preserved by, created by, or otherwise arising out of this Agreement.

(b)    California Civil Code Section 1542 Notice and Waiver. Each Releasor understands that it may later discover Claims or facts that may be different from, or in addition to, those that it or any other Releasor now knows or believes to exist regarding the subject matter of the release



contained in this Section 5, and which, if known at the time of signing this Agreement, may have materially affected this Agreement and such Party’s decision to enter into it and grant the release contained in this Section 5. Nevertheless, the Releasors intend to fully, finally, and forever settle and release all Claims that now exist, may exist, or previously existed, as set out in the release contained in this Section 5, whether known or unknown, foreseen or unforeseen, or suspected or unsuspected, and the release given herein is and will remain in effect as a complete release, notwithstanding the discovery or existence of such additional or different facts. The Releasors hereby waive any right or Claim that might arise as a result of such different or additional Claims or facts. The Releasors have been made aware of, and understand, the provisions of California Civil Code Section 1542 (“Section 1542”), which provides: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.” The Releasors expressly, knowingly, and intentionally waive any and all rights, benefits, and protections of Section 1542 and of any other state or federal statute or common law principle limiting the scope of a general release.

6.    TRANSITION OF RELEVANT SUPPLIER EMPLOYEES. Supplier will use commercially reasonable efforts to identify its personnel who currently support SyntraNet for Customer. Customer may make offers of employment to these identified personnel, including contract employment, but Supplier makes no commitment to Customer that any personnel will accept any offers of employment; provided that Supplier will not discourage or disincentivize such employment. Subject to the other provisions of this Section 6, Customer has no remedy against Supplier if any such employee does not accept any offers of employment made by Customer. Customer may make offers of employment to any such identified personnel on terms as Customer determines in its sole discretion. Notwithstanding the foregoing, to the extent permitted by applicable law and any obligations of confidentiality that Supplier owes to any such personnel, Supplier shall provide Customer with reasonably requested information regarding salary and benefits for any such identified personnel. For avoidance of doubt, Supplier has no liability for any actions or inactions taken by any personnel, whether or not Customer elects to hire them, subject to the other provisions of this Section 6. Customer’s hiring of any personnel is at Customer’s own risk and Supplier makes no representations or warranties about the qualifications, experience or suitability of any personnel.

7.    REPRESENTATIONS AND WARRANTIES; DISCLAIMER.

7.1    Mutual Representations and Warranties. Subject to the Bankruptcy Court’s entry of the Approval Order, each Party represents and warrants to the other Party that:

(a)    It has the full right, power, and authority to enter into this Agreement, to grant the release contained herein and to perform its obligations hereunder.

(b)    The execution of this Agreement by the individual whose signature is set out at the end of this Agreement on behalf of such Party, and the delivery of this Agreement by such Party, have been duly authorized by all necessary corporate action on the part of such Party.

(c)    This Agreement has been executed and delivered by such Party and (assuming due authorization, execution, and delivery by the other Party hereto) constitutes the legal, valid, and binding obligation of such Party, enforceable against such Party in accordance with its terms, except as may be limited by any applicable bankruptcy, insolvency, reorganization, moratorium, or similar laws and equitable principles related to or affecting creditors’ rights generally or the effect of general principles of equity.

(d)    It (i) knows of no Claims against the other Party relating to or arising out of the Agreement that are not covered by the release contained in Section 5.2 (Mutual Release) and (ii) has neither assigned nor transferred any of the Claims released herein to any person or entity and no person or entity has subrogated to or has any interest or rights in any Claims.




7.2    Supplier Representations and Warranties. Supplier hereby represents and warrants that (i) the Transition Services will be performed in a competent, professional, timely and workmanlike manner in accordance with industry standards by qualified individuals who have the skills necessary to perform the Transition Services; (ii) the Transition Services and any Deliverables shall conform in all material respects to the this Agreement, including Exhibit A and any mutually agreed specifications; (iii) Supplier owns or has the right to license SyntraNet, Source Code and Documentation provided to Customer hereunder; (iv) none of the Source Code, Object Code or Transition Services as and at the time provided to Customer will contain or transmit any virus or other code, characters or sequence of characters that are intended to cause damage to or disruption of computer systems or any time bomb, drop dead device or other software routine designed or intended to disable or erase data or programming with the passage of time or under the control or at the direction of Supplier; (v) Supplier shall perform its responsibilities under this Agreement in a manner that does not infringe, or constitute an infringement or misappropriation of, any intellectual property rights of any third party; and (vi) Supplier will comply in all respects with, and will perform the Transition Services and provide the Deliverables, SyntraNet, Source Code and Documentation in compliance with, at its expense, national and local laws, rules and regulations.

7.3    EXCEPT FOR THE EXPRESS REPRESENTATIONS AND WARRANTIES SET FORTH IN THE PRIOR AGREEMENTS AND IN THIS SECTION 7 OF THIS AGREEMENT, (A) NEITHER PARTY HERETO NOR ANY PERSON ON SUCH PARTY’S BEHALF HAS MADE OR MAKES ANY EXPRESS OR IMPLIED REPRESENTATION OR WARRANTY WHATSOEVER, EITHER ORAL OR WRITTEN, WHETHER ARISING BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED, AND (B) EACH PARTY HERETO ACKNOWLEDGES THAT, IN ENTERING INTO THIS RELEASE AGREEMENT, IT HAS NOT RELIED UPON ANY REPRESENTATION OR WARRANTY MADE BY THE OTHER PARTY, OR ANY OTHER PERSON ON SUCH OTHER PARTY’S BEHALF, EXCEPT AS SPECIFICALLY PROVIDED IN THIS SECTION 7.

7.4    Disclaimer of Warranties. EXCEPT AS EXPRESSLY STATED IN THIS AGREEMENT, SYNTRANET, SOURCE CODE, OBJECT CODE AND DOCUMENTATION ARE PROVIDED ON AN “AS IS” BASIS. CUSTOMER’S USE OF SYNTRANET, SOURCE CODE, OBJECT CODE AND DOCUMENTATION IS AT ITS OWN RISK. SUPPLIER DOES NOT MAKE, AND HEREBY DISCLAIMS, ANY AND ALL OTHER EXPRESS, STATUTORY AND IMPLIED REPRESENTATIONS AND WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT AND TITLE, QUALITY, SUITABILITY, OPERABILITY, CONDITION, SYSTEM INTEGRATION, NON-INTERFERENCE, WORKMANSHIP, TRUTH, ACCURACY (OF DATA OR ANY OTHER INFORMATION OR CONTENT), ABSENCE OF DEFECTS, WHETHER LATENT OR PATENT, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. ANY SOFTWARE PROVIDED BY SUPPLIER PURSUANT TO THIS AGREEMENT IS LICENSED AND NOT SOLD.

NO AGENT OF SUPPLIER IS AUTHORIZED TO ALTER OR EXPAND THE WARRANTIES OF SUPPLIER AS SET FORTH HEREIN. SUPPLIER DOES NOT WARRANT THAT: (A) THE USE OF SYNTRANET, SOURCE CODE, OBJECT CODE OR DOCUMENTATION WILL BE SECURE, TIMELY, UNINTERRUPTED OR ERROR-FREE OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM OR DATA; (B) SYNTRANET, SOURCE CODE, OBJECT CODE AND DOCUMENTATION WILL MEET CUSTOMER’S REQUIREMENTS OR EXPECTATIONS; OR (C) SYNTRANET, SOURCE CODE, OBJECT CODE AND DOCUMENTATION WILL BE ERROR-FREE OR THAT ERRORS OR DEFECTS WILL BE CORRECTED.

8.    CONFIDENTIALITY.

8.1    Confidential Information. “Confidential Information means any and all non-public information disclosed by one Party (the “Disclosing Party”) to the other Party (the “Receiving Party”) in any form or medium, whether oral, written, graphical or electronic, pursuant to this Agreement, that is marked confidential and proprietary, or that the Disclosing Party identifies as confidential and proprietary, or that by the nature of the circumstances surrounding the disclosure or receipt ought to be treated as confidential and proprietary information, including but not limited to: (a) techniques, sketches, drawings,



models, inventions (whether or not patented or patentable), know-how, processes, apparatus, formulae, equipment, algorithms, software programs, software source documents, APIs, and other creative works (whether or not copyrighted or copyrightable); (b) information concerning research, experimental work, development, design details and specifications, engineering, financial information, procurement requirements, purchasing, manufacturing, customer lists, business forecasts, sales and merchandising and marketing plans and information; and (c) proprietary or confidential information of any third party who may disclose such information to Disclosing Party or Receiving Party in the course of Disclosing Party’s business. Confidential Information of Supplier shall include SyntraNet, the Documentation, the pricing, and the terms and conditions of this agreement. Confidential Information also includes all summaries and abstracts of Confidential Information.

8.2    Non-Disclosure. Each Party acknowledges that in the course of the performance of this Agreement, it may obtain the Confidential Information of the other Party. The Receiving Party shall, at all times, both during the term of this Agreement and thereafter, keep in confidence and trust all of the Disclosing Party’s Confidential Information received by it. The Receiving Party shall not use the Confidential Information of the Disclosing Party other than as necessary to fulfill the Receiving Party’s obligations or to exercise the Receiving Party’s rights under this Agreement. Each Party agrees to secure and protect the other Party’s Confidential Information with the same degree of care and in a manner consistent with the maintenance of such Party’s own Confidential Information (but in no event less than reasonable care), and to take appropriate action by instruction or agreement with its employees, Affiliates or other agents who are permitted access to the other Party’s Confidential Information to satisfy its obligations under this Section. The Receiving Party shall not disclose Confidential Information of the Disclosing Party to any person or entity other than its officers, employees, affiliates and agents who need access to such Confidential Information in order to effect the intent of this Agreement and who are subject to confidentiality obligations at least as stringent as the obligations set forth in this Agreement.

8.3    Strict Confidentiality with Respect to Source Code. Customer agrees that the Source Code licensed herein is the property of and a trade secret of Supplier and is furnished hereunder on a strictly confidential basis. Customer agrees not to reveal the Source Code to any person or entity except as on a need-to-know basis, nor shall Customer reveal to any other person or entity directly or through its employees any information relating to the Source Code, the programming therein, or the algorithms thereof except as on a need-to-know basis. Customer shall treat the Source Code with at least the same degree of care and confidentiality as Customer treats its own trade secrets; but in any event no less than the requirements of this Section 8, as well as industry standard reasonable care for similar trade secrets.. Customer shall not disclose the Source Code to its employees or agents unless they are subject to confidentiality obligations at least as stringent as the obligations set forth in this Agreement. Customer’s breach of this Section 8.3 shall constitute a material breach.

8.4    Exceptions to Confidential Information. The obligations set forth in Section 8.2 (Non-Disclosure) shall not apply to the extent that Confidential Information includes information which: (a) was known by the Receiving Party prior to receipt from the Disclosing Party either itself or through receipt directly or indirectly from a source other than one having an obligation of confidentiality to the Disclosing Party; (b) was developed by the Receiving Party without use of the Disclosing Party’s Confidential Information; or (c) becomes publicly known or otherwise ceases to be secret or confidential, except as a result of a breach of this Agreement or any obligation of confidentiality by the Receiving Party. Nothing in this Agreement shall prevent the Receiving Party from disclosing Confidential Information to the extent the Receiving Party is legally compelled to do so by any governmental investigative or judicial agency pursuant to proceedings over which such agency has jurisdiction; provided, however, that prior to any such disclosure, the Receiving Party shall (x) assert the confidential nature of the Confidential Information to the agency; (y) immediately notify the Disclosing Party in writing of the agency’s order or request to disclose; and (z) cooperate fully with the Disclosing Party in protecting against any such disclosure and in obtaining a protective order narrowing the scope of the compelled disclosure and protecting its confidentiality. Notwithstanding anything in this Agreement to the contrary, the Parties understand that this Agreement will be filed as a public document with the Bankruptcy Court.

8.5    Injunctive Relief. The Parties agree that any unauthorized disclosure of Confidential Information or the Source Code may cause immediate and irreparable injury to the Disclosing Party and that, in the event of such breach, the Receiving Party will be entitled, in addition to any other available remedies, to



seek immediate injunctive and other equitable relief, without bond and without the necessity of showing actual monetary damages.

9.    LIMITATION OF LIABILITY.

9.1    No Consequential Damages. NEITHER CUSTOMER NOR SUPPLIER NOR ITS LICENSORS OR SUPPLIERS SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY DAMAGES FOR LOST DATA, BUSINESS INTERRUPTION, LOST PROFITS, LOST REVENUE OR LOST BUSINESS, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, EVEN IF CUSTOMER, SUPPLIER OR ITS LICENSORS OR SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING WITHOUT LIMITATION, ANY SUCH DAMAGES ARISING OUT OF THE LICENSING, PROVISION OR USE OF THE SERVICES, TRANSITION SERVICES OR THE RESULTS THEREOF. SUPPLIER WILL NOT BE LIABLE FOR THE COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES. SUPPLIER WILL NOT BE LIABLE FOR THE COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES.

9.2    Limitation of Liability. NEITHER CUSTOMER NOR SUPPLIER NOR ITS LICENSORS OR SUPPLIERS SHALL BE LIABLE FOR CUMULATIVE, AGGREGATE DAMAGES GREATER THAN AN AMOUNT EQUAL TO THE AMOUNTS PAID BY CUSTOMER TO SUPPLIER UNDER THIS AGREEMENT.

9.3    Exceptions. THE EXCLUSIONS AND LIMITATIONS IN SECTIONS 9.1 (NO CONSEQUENTIAL DAMAGES) AND 9.2 (LIMITATION OF LIABILITY) SHALL NOT APPLY TO LIMIT DAMAGES ARISING OUT OF (i) EITHER PARTY’S BREACH OF SECTION 8 (CONFIDENTIALITY); (ii) EITHER PARTY’S INDEMNIFICATION OBLIGATIONS; OR(iii) EITHER PARTY’S FRAUD, GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.

9.4    Essential Purpose. CUSTOMER ACKNOWLEDGES THAT THE TERMS IN THIS SECTION 9 (LIMITATION OF LIABILITY) SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND SHALL APPLY EVEN IF AN EXCLUSIVE OR LIMITED REMEDY STATED HEREIN FAILS OF ITS ESSENTIAL PURPOSE AND WITHOUT REGARD TO WHETHER SUCH CLAIM IS BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE.

9.5    Indemnity. Supplier will defend and indemnify Customer and its Affiliates, and their respective directors, officers, employees, agents, attorneys, representatives, successors and assigns, from and against any and all third-party claims, demands, or notices (direct or indirect) in whatever form and regardless of the merits thereof, asserted against the party seeking indemnification with respect to actual or alleged liabilities, damages, losses, claims, demands, assessments, actions, causes of action, and costs (including attorneys’ fees and expenses), arising out of or resulting from any claim alleging that the provision or Customer’s and its Affiliates’ receipt or use of the SyntraNet, Source Code, Object Code, Documentation, Transition Services or any Deliverable, solely in the form as provided by Supplier and only in the manner as expressly authorized by this Agreement, infringes any third party’s intellectual property rights (a “Claim”). Customer will (a) provide prompt written notice of any Claim, (b) allow Supplier to have sole control of the defense and settlement of the Claim; (c) not enter into any compromise or settlement of the Claim without Supplier’s prior written approval; and (d) provide Supplier with all reasonably requested assistance in the defense and settlement of the Claim, at Supplier’s expense. Supplier’s obligations in this Section 9.5 are Customer’s sole remedy and Supplier’s sole liability for any breach of Sections 7.2(iii) or (v).

10.    TERM.

10.1    Term of Transition Services. The Transition Services will commence pursuant to this Agreement effective upon the approval of the Bankruptcy Court and will continue until all milestones described in Exhibit A are completed in accordance with Exhibit A (the “Transition Term”) unless earlier terminated in accordance with the terms of this Agreement or by agreement of the Parties. Supplier shall have no obligation, whether under this Agreement or the Prior Agreements, to provide Customer with any



services, including but not limited to any Transition Services or support and maintenance services, following expiration of the Transition Term. Notwithstanding anything in a Prior Agreement to the contrary, including but not limited to any provisions that provide for any survival of any of Supplier’s obligations, the Prior Agreements will terminate and be of no force or effect as of the Effective Date of this Agreement.

10.2    Breach. Subject to Section 9 (Limitation of Liability), in the event a Party materially breaches this Agreement (including the failure to timely meet the milestones described in Exhibit A) and fails to remedy that breach within 30 days after receipt of the other Party’s written notice of the breach, such other Party may terminate this Agreement upon written notice to the breaching Party. In no event shall any termination relieve Customer of the obligation to pay any fees payable to Supplier under this Agreement prior to such termination.

10.3    Effects of Termination. Upon termination of this Agreement, (a) all fees and other amounts owed to Supplier prior to such termination shall be immediately due and payable by Customer and (b) in the case of a termination by Supplier due to Customer’s material breach of Section 3.3 or Section 8.3, Customer’s rights under Section 3 (Rights and Restrictions) shall terminate and Customer shall return to Supplier, or at Supplier’s option, Customer shall destroy Customer’s copy of the Source Code and Object Code within ten (10) days of the effective date of termination. Upon Supplier’s request, Customer shall certify in writing to Supplier that it has complied with this Section 10.3Within ten (10) days of the effective date of termination, each Receiving Party shall: (a) return to the Disclosing Party, or at the Disclosing Party’s option, the Receiving Party shall destroy, all items of Confidential Information then in the Receiving Party’s possession or control, including any copies, extracts or portions thereof, and (b) upon request shall certify in writing to Disclosing Party that it has complied with the foregoing. Notwithstanding the foregoing, the Receiving Party may retain Confidential Information: (i) as required by law, regulation, or pursuant to bona fide document retention policies; or (ii) contained in any archived computer system backup stored in the ordinary course of business.

10.4    Survival. This Section and Sections 1 (Definitions), 3.3 (Restrictions), 3.4 (Ownership of Modifications and Enhancements), 3.5 (Reservation of Rights), 5 (Fees; Mutual Release of Claims), 7 (Representations and Warranties; Disclaimer), 8 (Confidentiality), 9 (Limitation of Liability), 10.3 (Effects of Termination) and 11 (Miscellaneous) shall survive any termination or expiration of this Agreement.

11.    MISCELLANEOUS.

11.1    Notices. All notices which a Party may be required or may wish to give may be given by addressing them to the other Party at the addresses set forth below (or at such other addresses as may be designated by written notices given in the manner designated herein) by (a) personal delivery, (b) sending such notices by commercial overnight courier with written verification of actual receipt, (c) by email, effective (A) when the sender receives an automated message from the recipient confirming delivery or (B) one hour after the time sent (as recorded on the device from which the sender sent the email) unless the sender receives an automated message that the email has not been delivered, whichever happens first, but if the delivery or receipt is on a day which is not a business day or is after 5:00 pm (addressee’s time) it is deemed to be received at 9:00 am on the following business day, or (d) sending them by registered or certified mail. If so mailed or otherwise delivered, such notices shall be deemed and presumed to have been given on the earlier of the date of actual receipt or three (3) days after mailing or authorized form of delivery. All communications and notices to be made or given pursuant to this Agreement shall be in the English language.

11.2    Governing Law, Dispute Resolution. This Agreement and the rights and obligations of the Parties to and under this Agreement shall be governed by and construed under the laws of the United States and the State of Delaware as applied to agreements entered into and to be performed in such State without giving effect to conflicts of laws rules or principles. Any Claims arising out of or relating to this Agreement shall be brought in the state and federal courts in Delaware, and each of the Parties irrevocably submits to the exclusive jurisdiction of each such court in any such Claims, waives any objection it may now or hereafter have to venue or to convenience of forum, agrees that all Claims shall be heard and determined only in any such court, and agrees not to bring any Claims arising out of or relating to this



Agreement in any other court. Each Party acknowledges and agrees that this Section 11.2 constitutes a voluntary and bargained-for agreement between the Parties.

11.3    Waiver. No term or provision of this Agreement shall be considered waived by either Party, and no breach excused by either Party, unless such waiver or consent is in writing signed on behalf of the Party against whom the waiver is asserted. No consent by either Party to, or waiver of, a breach by either Party, whether express or implied, shall constitute consent to, waiver of, or excuse of any other, different, or subsequent breach by either Party.

11.4    No Third Party Beneficiaries. No person or entity other than Customer and Supplier (and their respective successors and permitted assignees) shall be deemed an intended beneficiary hereunder or have any right to enforce any obligation of this Agreement.

11.5    Severability. If any provision of this Agreement is held invalid or unenforceable for any reason, the remainder of the provision shall be amended to achieve as closely as possible the economic effect of the original term and all other provisions shall continue in full force and effect.

11.6    Assignment. Customer may not assign its rights or delegate its obligations under this Agreement to any third party, whether voluntarily or by operation of law or otherwise, without the prior written consent of Supplier, such consent not to be unreasonably withheld; provided that Customer may assign this agreement to one of its Affiliates or to any successor-in-interest of Customer (including in connection with any merger or acquisition involving Customer). Any purported assignment or transfer in violation of this section shall be void. Subject to the foregoing restrictions, this Agreement will bind and benefit the Parties and their successors and permitted assigns.

11.7    Relationship of the Parties. Supplier is an independent contractor to Customer. There is no relationship of agency, partnership, joint venture, employment, or franchise between the Parties. Neither Party has the authority to bind the other or to incur any obligation on its behalf.

11.8    Force Majeure. Except for Customer’s payment obligations, neither Party shall be liable for any failure or delay in performance under this Agreement due to fire, explosion, earthquake, storm, flood or other weather; unavailability of necessary utilities or raw materials; Internet service provider failures or delays, or denial of service attacks; war, civil unrest, acts of terror, insurrection, riot, acts of God or the public enemy; epidemic or pandemic; strikes or other labor problems; any law, act, order, proclamation, decree, regulation, ordinance, or instructions of government or other public authorities, or judgment or decree of a court of competent jurisdiction (not arising out of breach by such Party of this Agreement); or any other event beyond the reasonable control of the Party whose performance is to be excused.

11.9    Execution in Counterparts. This Agreement may be executed in counterparts, each of which shall be deemed an original, and all of which together shall constitute one and the same instrument. Signatures provided by facsimile transmission, electronic transmission, such as Docusign, or in Adobe™ Portable Document Format (.pdf) sent by electronic mail shall be deemed to be original signatures.

11.10    Equal Representation by Counsel. Customer represents and acknowledges that it has been represented by legal counsel of its choosing in connection with this Agreement and further agrees that it has participated in the drafting hereof. In interpreting and applying the terms and provisions of this Agreement, Customer agrees that no presumption will apply against Supplier no matter that Supplier drafted such terms and provisions in the first instance.

[***Remainder of the Page Intentionally Left Blank; Signature Page to Follow***]










IN WITNESS WHEREOF, the Parties have signed this Agreement as of the Execution Date hereof through each Party’s authorized representative.

“Supplier”                         “Customer”


Thrasys, Inc.                         EmpiRx Health LLC





By: /s/ Martin S.A. Beck             By: /s/ Danny Sanchez

Title: CEO             Title: CEO

Name: Martin S.A. Beck                    Name: Danny Sanchez

Date: 11/16/2023                        Date: 11/16/2023











































Exhibit A: Services and Fees

This Exhibit A defines the scope and fees for the Transition Services to enable the Customer to operate, maintain, and enhance SyntraNet during the Transition Term.

1.TERM OF TRANSITION SERVICES.

1.1    Supplier shall perform Transition Services for the Transition Term outlined in Section 10.1 (Term of Transition Services) of the Agreement.

2.SCOPE OF TRANSITION SERVICES.

2.1    Transition Services. Supplier shall:

(a)    Migrate SyntraNet to a customer-owned instance of Microsoft Azure, provided that Customer has secured such Customer-owned instance with an adequate period of time prior to the end of the Transition Term in order for Supplier to migrate SyntraNet from Supplier’s instance of Microsoft Azure to Customer’s instance of Microsoft Azure;

(b)    Setup a development environment that allows the Customer to develop enhancements and deploy them to the various environments (development, quality assurance, staging, and production)

(c)    Setup a production environment for SyntraNet; and

(d)    Provide relevant documentation of SyntraNet architecture and operations.

(e)    Upon the Parties’ Migration Finalization Meeting currently scheduled for November 27, 2023 (the “Migration Finalization Meeting Date”), Supplier will provide 30 days of hypercare support to initiate multiple environment migration.

2.2    Necessary Services Outside of Scope of these Transition Services. Customer understands that, in addition to the Transition Services provided in 2.1 of this Exhibit A, Customer will need to procure certain services from other third-party vendors in order to use SyntraNet on and after the Migration Finalization Meeting Date. Supplier shall supply a list of these other necessary third-party vendors to Customer and facilitate introductions, but Supplier shall not be liable for Customer’s inability to use SyntraNet if such inability is due to Customer’s failure to obtain the necessary services from these third-party vendors, despite Supplier’s provision of the aforementioned list and introductions.

3.FEES AND PAYMENTS

3.1    Subject to the terms of Section 5.1(b) of the Agreement, Customer shall pay Supplier a total of four hundred thousand U.S. dollars ($400,000.00) for the Transition Services, paid in five separate installment amounts and on dates the Parties mutually agree that the corresponding milestones described in Table 3.1 (Transition Services Payment Schedule) have been completed.

[***Remainder of the Page Intentionally Left Blank; Table 3.1 to Follow***]















Table 3.1: Transition Services Payment Schedule
Installment amount
Milestone Description
$80,000
Completion of Production Environment Migration, delivery of all Source Code and Documentation
$80,000
Completion of the Approval Order
$80,000
Completion of Development Environment Migration
$80,000
Completion of Staging /Testing Environment Migration
$ 80,000
Completion by Supplier of 30 days of post-Migration Finalization Meeting Date hypercare support






TRANSITION AGREEMENT

This Transition Agreement (“Agreement”) is entered into as of November 17, 2023 (“Execution Date”), but effective as of the Effective Date (as defined in Section 2.1 (Bankruptcy Court Approval)), by and between Thrasys, Inc., a California corporation with its principal place of business at 250 Executive Park Blvd., Suite 2000, San Francisco, California 94134, USA (“Supplier”) and the County of Alameda, California, USA (“Customer”). Supplier and Customer are individually referred to as a “Party” and collectively referred to as the “Parties”.

RECITALS

WHEREAS, the Parties entered into that certain Procurement Contract No. 17450, dated October 1, 2018 (as amended by First Amendment to Agreement, dated September 3, 2019; Second Amendment to Agreement, dated March 24, 2020; Third Amendment to Agreement, dated June 2, 2020; Fourth Amendment to Agreement, dated February 1, 2022; and Fifth Amendment to Agreement, dated July 1, 2023) (collectively, “Prior Agreements”).

WHEREAS, Supplier filed for Chapter 11 bankruptcy on October 20, 2023 and will cease as a going concern on December 31, 2023.

WHEREAS, in connection with Supplier’s bankruptcy, the Parties intend to undertake certain actions that are intended to provide Customer with ongoing use and access to SyntraNet (as defined below) for a specified transition period to give Customer time to enter into its own vendor agreements to support its ongoing use of SyntraNet (the “Business Continuity Plan”).

WHEREAS, in order to adjust to Supplier’s changed circumstances and execute the intentions of the Business Continuity Plan, the Parties desire to terminate the Prior Agreements and supersede Customer’s rights to SyntraNet granted under the Prior Agreements with the rights granted under this Agreement, grant Customer certain rights to the Source Code (as defined below) for SyntraNet, and have Supplier provide Transition Services (as defined below) in consideration for the payments by Customer to be made pursuant to this Agreement.

WHEREAS, in consideration of the aforementioned modifications and additions, Supplier and Customer mutually desire to release each other of all Claims (as defined below) against one another.

NOW THEREFORE, subject to the approval of the United States Bankruptcy Court for the District of Delaware (the “Bankruptcy Court”), in consideration of the mutual promises and agreements set forth in this Agreement, and other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged and agreed by the Parties, the Parties agree as follows:

1.    DEFINITIONS.

1.1    “Affiliate” means any entity, now or hereafter existing (so long as such entity does not have its own agreement with Supplier for use of SyntraNet) that directly or indirectly, through one or more intermediaries, controls, is controlled by, or is under common control with the subject entity. For purposes of this definition, “control” means direct or indirect possession of the power to direct or cause the direction of the management and policies of an entity, whether through the ownership of voting securities, by contract or otherwise. An entity shall be considered an “Affiliate” only so long as that entity meets the foregoing definition.

1.2    “Bankruptcy Court” has the meaning set forth in the Recitals.

1.3    “Business Continuity Plan” has the meaning set forth in the Recitals.

1.4    “Business Day” means Monday through Friday other than holidays observed by Customer.

1.5    “Claims” has the meaning set forth in Section 5.2(a) (Mutual Release).

1.6    “Completion” has the meaning set forth in Section 3.1 (Fees and Payments) of Exhibit A.



1.7    “County Data” has the meaning set forth in the Prior Agreements.

1.8    “Derivative Works” has the meaning set forth in Section 3.4 (Ownership of Modifications and Enhancements).

1.9    “Documentation” means the printed, paper, electronic or online user instructions and help files made available by Supplier for use with SyntraNet, as may be updated from time to time by Supplier.

1.10    “Object Code” means the machine-readable version of software code for SyntraNet that is the result of compiling the Source Code.

1.11    “Source Code” means the human-readable version of software code of SyntraNet in the programming language in which SyntraNet was written, together with all related flow charts and technical documentation, including a description of the procedure for generating object code.

1.12    “SyntraNet” means the technology platform and applications, solutions, and capabilities to integrate information, coordinate care, engage members/patients, manage health, and analyze data to improve health outcomes, quality and costs, including without limitation, the following: Community Health Record; jail scheduling; California Advancing and Improving Medi-Cal (CalAIM) Electronic Data Interchange (EDI); and Electronic Matching Patient Index (EMPI).

1.13    “Taxes” means all taxes, levies, imposts, duties, fines or similar governmental assessments imposed by any jurisdiction, country or any subdivision or authority thereof including, but not limited to federal, state or local sales, use, property, excise, service, transaction, privilege, occupation, gross receipts or similar taxes, in any way connected with this Agreement or any instrument, order form or agreement required hereunder, and all interest, penalties or similar liabilities with respect thereto, except such taxes imposed on or measured by a Party’s net income. Notwithstanding the foregoing, Taxes shall not include payroll taxes attributable to the compensation paid to workers or employees and each Party shall be responsible for its own federal and state payroll tax collection, remittance, reporting and filing obligations.

1.14    “Transition Fees” has the meaning set forth in Section 5.1(b) (Transition Fees).

1.15    “Transition Services” has the meaning set forth in Section 4.1 (Description).

1.16    “Transition Term” has the meaning set forth in Section 10.1 (Transition Term).

1.17    “Users” means Customer’s or its Affiliates’ employees, consultants, contractors, agents and third parties with whom Customer may transact business and (a) for whom access to SyntraNet has been purchased pursuant to this Agreement or the Prior Agreements, (b) who are authorized by Customer or its Affiliates to access and use SyntraNet, and (c) where applicable, who have been supplied user identifications and passwords for such purpose by Customer (or by Supplier at Customer’s request).

2.    CONDITION PRECEDENT TO PARTIES’ RIGHTS AND OBLIGATIONS.

2.1    Bankruptcy Court Approval. Both Parties’ respective rights and obligations hereunder shall only become effective on the date the Bankruptcy Court enters an order approving this Agreement (the “Approval Order” and, such date, the “Effective Date”). Both Parties shall make a good faith effort to obtain entry of the Approval Order as soon as is reasonably practicable. Bankruptcy Court approval is a condition precedent for this Agreement to become effective.

2.2    Assignment and Assumption of Agreements. Both parties’ respective rights and obligations hereunder shall only become effective if each of the contracts below (collectively, the “Vendor Contracts”) has been assumed and assigned by Supplier to Customer and assumed by Customer, as approved by the Bankruptcy Court in connection with the Approval Order:

(a)    Contracts by and between Supplier and Armor Defense Inc., a Delaware corporation with its principal place of business at 7700 Windrose Ave, Unit G300, Plano, TX 75024, that are necessary for Customer to operate, maintain, and enhance SyntraNet;



(b)    Contracts by and between Supplier and Verato, Inc., a Delaware corporation with its main place of business located at 1751 Pinnacle Drive, Suite 1700, McLean, Virginia 22102, that are necessary for Customer to operate, maintain, and enhance SyntraNet;

(c)    Contracts by and between Supplier and Collective Medical Technologies, Inc. that are necessary for Customer to operate, maintain, and enhance SyntraNet.

2.3    Supplier’s Representations and Warranties With Respect To Assignment and Assumption of Agreements. Supplier represents and warrants that, with respect to the Vendor Contracts, as of November 7, 2023, it provided Customer with all executed agreements in full, including without limitation all applicable amendments thereto. Further, Supplier’s representations and warranties in each of the Vendor Contracts shall be incorporated by reference as representations and warranties in this Transition Agreement.

3.    RIGHTS AND RESTRICTIONS.

3.1    SyntraNet Rights. Subject to the terms and conditions of this Agreement and Customer’s compliance with the terms and conditions contained in this Agreement, Supplier hereby grants to Customer a non-exclusive, transferable, perpetual, royalty-free right to access and use SyntraNet and Documentation for business use serving Alameda County individuals.

3.2    Source Code and Object Code. Subject to the terms and conditions of this Agreement and Customer’s compliance with the terms and conditions contained in this Agreement, Supplier hereby grants to Customer a non-exclusive, transferable, perpetual, royalty-free license to use, reproduce and modify the Source Code and Object Code as necessary to support Customer’s authorized use of SyntraNet.

3.3    Restrictions. Customer shall not, directly or indirectly, and Customer shall not permit any User or third party to rent, lease, distribute, sell, resell, assign, or otherwise transfer its rights to use SyntraNet or the Source Code, except to an entity serving Alameda County individuals and that, with respect to SyntraNet and the Source Code, is subject to confidentiality obligations at least as stringent as those in Section 8 (Confidentiality) of this Agreement.

3.4    Ownership of Modifications and Enhancements. Customer shall own all right, title, and interest in and to any Derivative Works (as defined herein) developed or commissioned by Customer through Customer or its independent contractor. “Derivative Works” shall mean modifications and enhancements that are based upon SyntraNet as licensed from Supplier, subject to Supplier’s ownership of SyntraNet.

3.5    Reservation of Rights. Except as expressly granted in this Agreement, there are no other licenses granted to Customer, express, implied or by way of estoppel. All rights not granted in this Agreement are reserved by Supplier.

4.    TRANSITION SERVICES.

4.1    Description. Supplier shall provide the services outlined in Exhibit A (“Transition Services”) to facilitate Customer’s usage of SyntraNet during the Transition Term.


4.2    Acknowledgement. Customer understands that the Transition Services provided by Supplier under this Agreement are not sufficient for Customer to independently operate SyntraNet. In addition to the Vendor Contracts, Customer must contract with additional vendors to continue operating, using and making available SyntraNet for Customer’s use. Supplier has no liability for Customer’s ability or inability to procure services from any such vendors.

5.    FEES AND PAYMENT; MUTUAL RELEASE OF CLAIMS.

5.1    Fees.

(a)    License Fee. In partial consideration of the rights granted in this Agreement with respect to SyntraNet, Customer shall pay Supplier one U.S. dollar ($1.00).



(b)    Transition Fees. In consideration of the Transition Services that Supplier will provide under this Agreement during the Transition Term, Customer shall pay Supplier in accordance with Exhibit A (“Transition Fees”). Payment for the Transition Fees shall be due on each of the dates provided in Table 3.1 of Exhibit A.

(c)    Outstanding Payment Obligations under Prior Agreements. Notwithstanding Section 5.2 (Mutual Release), Customer’s outstanding payment obligations to Supplier for Supplier’s performance under the Prior Agreements are extinguished except for the amounts set forth in this Section 5.1(c). Customer remains obligated to make payments under the Prior Agreements for Collective Medical Technologies, Inc. (October – December 2023), which total one hundred fifty-one thousand one hundred seventy U.S. dollars ($151,170.00) (the “Outstanding Payments”). Such payments shall be made according to the terms of the Prior Agreements.

(d)    Taxes. Customer shall pay all Taxes associated with the Transition Fees and the Outstanding Payments.

5.2    Mutual Release.

(a)    With the exception of the Outstanding Payments and the Transition Fees, and in consideration of the covenants, agreements, and undertakings of the Parties under this Agreement, upon the Effective Date, each Party, on behalf of itself and its respective present and former parents, subsidiaries, Affiliates, officers, directors, shareholders, managers, members, successors, and assigns (collectively, “Releasors”) hereby releases, waives, and forever discharges the other Party and its respective present and former, direct and indirect, parents, subsidiaries, Affiliates, employees, officers, directors, shareholders, managers, members, agents, representatives, permitted successors, and permitted assigns (collectively, “Releasees”) of and from any and all actions, causes of action, suits, losses, liabilities, rights, debts, dues, sums of money, accounts, reckonings, obligations, costs, expenses, liens, bonds, bills, specialties, covenants, contracts, controversies, agreements, promises, variances, trespasses, damages, judgments, extents, executions, claims, and demands, of every kind and nature whatsoever, whether now known or unknown, foreseen or unforeseen, matured or unmatured, suspected or unsuspected, in law, admiralty, or equity (collectively, “Claims”), which any of such Releasors ever had, now have, or hereafter can, shall, or may have against any of such Releasees for, upon, or by reason of any matter, cause, or thing whatsoever from the beginning of time through the date of, arising out of or relating to the Agreement, except for any surviving obligations under the Prior Agreements and Claims relating to rights and obligations preserved by, created by, or otherwise arising out of this Agreement.

(b)    California Civil Code Section 1542 Notice and Waiver. Each Releasor understands that it may later discover Claims or facts that may be different from, or in addition to, those that it or any other Releasor now knows or believes to exist regarding the subject matter of the release contained in this Section 5, and which, if known at the time of signing this Agreement, may have materially affected this Agreement and such Party’s decision to enter into it and grant the release contained in this Section 5. Nevertheless, the Releasors intend to fully, finally, and forever settle and release all Claims that now exist, may exist, or previously existed, as set out in the release contained in this Section 5, whether known or unknown, foreseen or unforeseen, or suspected or unsuspected, and the release given herein is and will remain in effect as a complete release, notwithstanding the discovery or existence of such additional or different facts. The Releasors hereby waive any right or Claim that might arise as a result of such different or additional Claims or facts. The Releasors have been made aware of, and understand, the provisions of California Civil Code Section 1542 (“Section 1542”), which provides: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.” The Releasors expressly, knowingly, and intentionally waive any and all rights, benefits, and protections of Section 1542 and of any other state or federal statute or common law principle limiting the scope of a general release.

6.    TRANSITION OF RELEVANT SUPPLIER EMPLOYEES. Supplier will use commercially reasonable efforts to identify its personnel who currently support SyntraNet for Customer. Customer may make offers of employment to these identified personnel on terms as Customer determines in its sole discretion, but Supplier makes



no commitment to Customer that any personnel will accept any offers of employment. Customer has no remedy against Supplier if any such employee does not accept any offers of employment made by Customer. Notwithstanding the foregoing, to the extent permitted by applicable law and any obligations of confidentiality that Supplier owes to any such personnel, Supplier may provide Customer with reasonably requested information regarding salary and benefits for any such identified personnel. For avoidance of doubt, Supplier has no liability for any actions or inactions taken by any personnel, whether or not Customer elects to hire them. Customer’s hiring of any personnel is at Customer’s own risk and Supplier makes no representations or warranties about the qualifications, experience or suitability of any personnel.

7.    REPRESENTATIONS AND WARRANTIES; DISCLAIMER.

7.1    Mutual Representations and Warranties. Subject to the Bankruptcy Court’s entry of the Approval Order, each Party represents and warrants to the other Party that:

(a)    It has the full right, power, and authority to enter into this Agreement, to grant the release contained herein and to perform its obligations hereunder.

(b)    The execution of this Agreement by the individual whose signature is set out at the end of this Agreement on behalf of such Party, and the delivery of this Agreement by such Party, have been duly authorized by all necessary corporate or government action, as applicable, on the part of such Party.

(c)    This Agreement has been executed and delivered by such Party and (assuming due authorization, execution, and delivery by the other Party hereto) constitutes the legal, valid, and binding obligation of such Party, enforceable against such Party in accordance with its terms, except as may be limited by any applicable bankruptcy, insolvency, reorganization, moratorium, or similar laws and equitable principles related to or affecting creditors’ rights generally or the effect of general principles of equity.

(d)    It (i) knows of no Claims against the other Party relating to or arising out of the Agreement that are not covered by the release contained in Section 5.2 (Mutual Release) and (ii) has neither assigned nor transferred any of the Claims released herein to any person or entity and no person or entity has subrogated to or has any interest or rights in any Claims.

7.2    No Reliance. EXCEPT FOR THE EXPRESS REPRESENTATIONS AND WARRANTIES SET FORTH IN THE PRIOR AGREEMENTS AND IN THIS SECTION 7 OF THIS AGREEMENT, (A) NEITHER PARTY HERETO NOR ANY PERSON ON SUCH PARTY’S BEHALF HAS MADE OR MAKES ANY EXPRESS OR IMPLIED REPRESENTATION OR WARRANTY WHATSOEVER, EITHER ORAL OR WRITTEN, WHETHER ARISING BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED, AND (B) EACH PARTY HERETO ACKNOWLEDGES THAT, IN ENTERING INTO THIS RELEASE AGREEMENT, IT HAS NOT RELIED UPON ANY REPRESENTATION OR WARRANTY MADE BY THE OTHER PARTY, OR ANY OTHER PERSON ON SUCH OTHER PARTY’S BEHALF, EXCEPT AS SPECIFICALLY PROVIDED IN THIS SECTION 7.

7.3    Disclaimer of Warranties. SYNTRANET, SOURCE CODE, OBJECT CODE AND DOCUMENTATION ARE PROVIDED ON AN “AS IS” BASIS. CUSTOMER’S USE OF SYNTRANET, SOURCE CODE, OBJECT CODE AND DOCUMENTATION IS AT ITS OWN RISK. SUPPLIER DOES NOT MAKE, AND HEREBY DISCLAIMS, ANY AND ALL OTHER EXPRESS, STATUTORY AND IMPLIED REPRESENTATIONS AND WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT AND TITLE, QUALITY, SUITABILITY, OPERABILITY, CONDITION, SYSTEM INTEGRATION, NON-INTERFERENCE, WORKMANSHIP, TRUTH, ACCURACY (OF DATA OR ANY OTHER INFORMATION OR CONTENT), ABSENCE OF DEFECTS, WHETHER LATENT OR PATENT, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. ANY SOFTWARE PROVIDED BY SUPPLIER PURSUANT TO THIS AGREEMENT IS LICENSED AND NOT SOLD.




NO AGENT OF SUPPLIER IS AUTHORIZED TO ALTER OR EXPAND THE WARRANTIES OF SUPPLIER AS SET FORTH HEREIN. SUPPLIER DOES NOT WARRANT THAT: (A) THE USE OF SYNTRANET, SOURCE CODE, OBJECT CODE OR DOCUMENTATION WILL BE SECURE, TIMELY, UNINTERRUPTED OR ERROR-FREE OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM OR DATA; (B) SYNTRANET, SOURCE CODE, OBJECT CODE AND DOCUMENTATION WILL MEET CUSTOMER’S REQUIREMENTS OR EXPECTATIONS; OR (C) SYNTRANET, SOURCE CODE, OBJECT CODE AND DOCUMENTATION WILL BE ERROR-FREE OR THAT ERRORS OR DEFECTS WILL BE CORRECTED.

8.    CONFIDENTIALITY.

8.1    Confidential Information. “Confidential Information means any and all non-public technical and non-technical information disclosed by one Party (the “Disclosing Party”) to the other Party (the “Receiving Party”) in any form or medium, whether oral, written, graphical or electronic, pursuant to this Agreement, that is marked confidential and proprietary, or that the Disclosing Party identifies as confidential and proprietary, or that by the nature of the circumstances surrounding the disclosure or receipt ought to be treated as confidential and proprietary information, including but not limited to: (a) techniques, sketches, drawings, models, inventions (whether or not patented or patentable), know-how, processes, apparatus, formulae, equipment, algorithms, software programs, software source documents, APIs, and other creative works (whether or not copyrighted or copyrightable); (b) information concerning research, experimental work, development, design details and specifications, engineering, financial information, procurement requirements, purchasing, manufacturing, customer lists, business forecasts, sales and merchandising and marketing plans and information; and (c) proprietary or confidential information of any third party who may disclose such information to Disclosing Party or Receiving Party in the course of Disclosing Party’s business. Confidential Information of Supplier shall include SyntraNet and the Documentation. Confidential Information also includes all summaries and abstracts of Confidential Information.
8.2    Non-Disclosure. Each Party acknowledges that in the course of the performance of this Agreement, it may obtain the Confidential Information of the other Party. The Receiving Party shall, at all times, both during the term of this Agreement and thereafter, keep in confidence and trust all of the Disclosing Party’s Confidential Information received by it. The Receiving Party shall not use the Confidential Information of the Disclosing Party other than as necessary to fulfill the Receiving Party’s obligations or to exercise the Receiving Party’s rights under this Agreement. Each Party agrees to secure and protect the other Party’s Confidential Information with the same degree of care and in a manner consistent with the maintenance of such Party’s own Confidential Information (but in no event less than reasonable care), and to take appropriate action by instruction or agreement with its employees, Affiliates or other agents who are permitted access to the other Party’s Confidential Information to satisfy its obligations under this Section. The Receiving Party shall not disclose Confidential Information of the Disclosing Party to any person or entity other than its officers, employees, affiliates, independent contractors and agents who need access to such Confidential Information in order to effect the intent of this Agreement and who are subject to confidentiality obligations at least as stringent as the obligations set forth in this Agreement.

8.3    Strict Confidentiality with Respect to Source Code. Customer agrees that the Source Code licensed herein is the property of and a trade secret of Supplier and is furnished hereunder on a strictly confidential basis. Customer agrees not to reveal the Source Code to any person or entity except as on a need-to-know basis, nor shall Customer reveal to any other person or entity directly or through its employees any information relating to the Source Code, the programming therein, or the algorithms thereof except as on a need-to-know basis. Customer shall treat the Source Code with at least the same degree of care and confidentiality as Customer treats its own trade secrets but in any event no less than the requirements of this Section 8, as well as industry standard reasonable care for similar trade secrets. Customer agrees that it is fully responsible for the actions of each of its employees and agents with respect to the Source Code, whether or not such individual is or was acting within the scope of his or her employment. Customer’s breach of this Section 8.3 shall constitute a material breach.

8.4    Exceptions to Confidential Information. The obligations set forth in Section 8.2 (Non-Disclosure) shall not apply to the extent that Confidential Information includes information which: (a) was known by the Receiving Party prior to receipt from the Disclosing Party either itself or through receipt directly or indirectly from a source other than one having an obligation of confidentiality to the Disclosing Party; (b) was developed by the Receiving Party without use of the Disclosing Party’s Confidential Information; or (c) becomes publicly known



or otherwise ceases to be secret or confidential, except as a result of a breach of this Agreement or any obligation of confidentiality by the Receiving Party. Nothing in this Agreement shall prevent the Receiving Party from disclosing Confidential Information to the extent the Receiving Party determines it is legally compelled to do so; provided, however, that prior to any such disclosure, the Receiving Party shall notify the Disclosing Party in writing of an order or request to disclose. Notwithstanding anything in this Agreement to the contrary, the Parties understand that this Agreement will be filed as a public document with the Bankruptcy Court.

8.5    Injunctive Relief. The Parties agree that any unauthorized disclosure of Confidential Information or the Source Code may cause immediate and irreparable injury to the Disclosing Party and that, in the event of such breach, the Receiving Party will be entitled, in addition to any other available remedies, to seek immediate injunctive and other equitable relief, without bond and without the necessity of showing actual monetary damages.

9.    LIMITATION OF LIABILITY.

9.1    No Consequential Damages. NEITHER CUSTOMER NOR SUPPLIER NOR ITS LICENSORS OR SUPPLIERS SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY DAMAGES FOR LOST DATA, BUSINESS INTERRUPTION, LOST PROFITS, LOST REVENUE OR LOST BUSINESS, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, EVEN IF CUSTOMER, SUPPLIER OR ITS LICENSORS OR SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9.2    Limitation of Liability. NEITHER CUSTOMER NOR SUPPLIER NOR ITS LICENSORS OR SUPPLIERS SHALL BE LIABLE FOR CUMULATIVE, AGGREGATE DAMAGES GREATER THAN AN AMOUNT EQUAL TO THE TRANSITION FEES. FOR THE AVOIDANCE OF DOUBT, THE OUSTANDING PAYMENTS ARE NOT TRANSITION FEES AND ARE NOT INCLUDED IN THIS LIMITATION OF LIABILITY CALCULATION.

9.3    Exceptions. THE EXCLUSIONS AND LIMITATIONS IN SECTIONS 9.1 (NO CONSEQUENTIAL DAMAGES) AND 9.2 (RESERVED) SHALL NOT APPLY TO LIMIT DAMAGES ARISING OUT OF (i) EITHER PARTY’S INFRINGEMENT, VIOLATION OR MISAPPROPRIATION OF THE OTHER PARTIES INTELLECTUAL PROPERTY RIGHTS, (ii) CUSTOMER’S BREACH OF SECTION 3.3 (RESTRICTIONS), OR (iii) EITHER PARTY’S BREACH OF SECTION 8 (CONFIDENTIALITY).

9.4    Essential Purpose. CUSTOMER ACKNOWLEDGES THAT THE TERMS IN THIS SECTION 9 (LIMITATION OF LIABILITY) SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND SHALL APPLY EVEN IF AN EXCLUSIVE OR LIMITED REMEDY STATED HEREIN FAILS OF ITS ESSENTIAL PURPOSE AND WITHOUT REGARD TO WHETHER SUCH CLAIM IS BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE.

10.    TERM.

10.1    Term of Transition Services. The Transition Services will commence pursuant to this Agreement effective upon the approval of the Bankruptcy Court, but subject to the conditions precedent set forth in Section 2.2 (Assignment and Assumption of Agreements), and will continue until December 28, 2023 (“Transition Term”). Supplier shall have no obligation, whether under this Agreement or the Prior Agreements, to provide Customer with any services, including but not limited to any Transition Services or support and maintenance services, following expiration of the Transition Term. Notwithstanding anything in a Prior Agreement to the contrary, including but not limited to any provisions that provide for any survival of any of Supplier’s obligations, the Prior Agreements will terminate and be of no force or effect (except only as to definitions that are incorporated herein by reference and the Outstanding Payments) as of the date this Agreement is approved by the Bankruptcy Court but subject to the conditions precedent set forth in Section 2.2 (Assignment and Assumption of Agreements).

10.2    Breach. Subject to Section 9 (Limitation of Liability), in the event of a breach of this Agreement by either Party, the other Party may terminate this Agreement upon written notice to the breaching Party. Notwithstanding the foregoing, Customer shall have fifteen (15) Business Days to cure a breach of Section 3 of Exhibit A (Fees and Payments) before Supplier may terminate this Agreement upon written notice to Customer.



10.3    Effects of Termination. Upon termination of this Agreement, (a) all fees and other amounts owed to Supplier shall be immediately due and payable by Customer; and (b) in the case of a termination by Supplier due to Customer’s material breach, Customer’s rights under Section 3 (Rights and Restrictions) shall terminate and Customer shall return to Supplier, or at Supplier’s option, Customer shall destroy Customer’s copy of the Source Code and Object Code within ten (10) days of the effective date of termination. Upon Supplier’s request, Customer shall certify in writing to Supplier that it has complied with Section 10.3(b). Within ten (10) days of the effective date of termination each Receiving Party shall: (a) return to the Disclosing Party, or at the Disclosing Party’s option, the Receiving Party shall destroy, all items of Confidential Information then in the Receiving Party’s possession or control, including any copies, extracts or portions thereof, and (b) upon request shall certify in writing to Disclosing Party that it has complied with the foregoing.

10.4    Survival. This Section and Sections 1 (Definitions), 3.3 (Restrictions), 3.4 (Ownership of Modifications and Enhancements), 3.5 (Reservation of Rights), 5 (Fees; Mutual Release of Claims), 7 (Representations and Warranties; Disclaimer), 8 (Confidentiality), 9 (Limitation of Liability), 10.3 (Effects of Termination), 10.4 (Survival) and 11 (Miscellaneous) shall survive any termination or expiration of this Agreement.

11.    MISCELLANEOUS.

11.1    Notices. All notices which a Party may be required or may wish to give may be given by addressing them to the other Party at the addresses set forth below (or at such other addresses as may be designated by written notices given in the manner designated herein) by (a) personal delivery, (b) sending such notices by commercial overnight courier with written verification of actual receipt, or (c) sending them by registered or certified mail. If so mailed or otherwise delivered, such notices shall be deemed and presumed to have been given on the earlier of the date of actual receipt or three (3) days after mailing or authorized form of delivery. All communications and notices to be made or given pursuant to this Agreement shall be in the English language.

TO SUPPLIER:                        TO CUSTOMER:

UpHealth Inc.                        COUNTY OF ALAMEDA
Suite 203
14000 S. Military Trail                    1000 San Leandro Blvd, Suite 300
Delray Beach, FL 33484                    San Leandro, CA 94577
Attn: Legal Department                    Attn: Brian Thomas

11.2    Governing Law, Dispute Resolution. This Agreement and the rights and obligations of the Parties to and under this Agreement shall be governed by and construed under the laws of the United States and the State of California as applied to agreements entered into and to be performed in such State without giving effect to conflicts of laws rules or principles. Any Claims arising out of or relating to this Agreement shall be brought in the Northern District court of California, San Francisco Division, and each of the Parties irrevocably submits to the exclusive jurisdiction of each such court in any such Claims, waives any objection it may now or hereafter have to venue or to convenience of forum, agrees that all Claims shall be heard and determined only in any such court, and agrees not to bring any Claims arising out of or relating to this Agreement in any other court. Each Party acknowledges and agrees that this Section 11.2 constitutes a voluntary and bargained-for agreement between the Parties.

11.3    Waiver. No term or provision of this Agreement shall be considered waived by either Party, and no breach excused by either Party, unless such waiver or consent is in writing signed on behalf of the Party against whom the waiver is asserted. No consent by either Party to, or waiver of, a breach by either Party, whether express or implied, shall constitute consent to, waiver of, or excuse of any other, different, or subsequent breach by either Party.

11.4    No Third-Party Beneficiaries. No person or entity other than Customer and Supplier (and their respective successors and permitted assignees) shall be deemed an intended beneficiary hereunder or have any right to enforce any obligation of this Agreement.




11.5    Severability. If any provision of this Agreement is held invalid or unenforceable for any reason, the remainder of the provision shall be amended to achieve as closely as possible the economic effect of the original term and all other provisions shall continue in full force and effect.

11.6    Assignment. Customer may not assign its rights or delegate its obligations under this Agreement to any third party, whether voluntarily or by operation of law or otherwise (including in connection with any merger or acquisition involving Customer), except to an entity serving Alameda County individuals upon written notice to Supplier, without the prior written consent of Supplier, such consent not to be unreasonably withheld. Any purported assignment or transfer in violation of this section shall be void. Subject to the foregoing restrictions, this Agreement will bind and benefit the Parties and their successors and permitted assigns.

11.7    Relationship of the Parties. Supplier is an independent contractor to Customer. There is no relationship of agency, partnership, joint venture, employment, or franchise between the Parties. Neither Party has the authority to bind the other or to incur any obligation on its behalf.

11.8    Force Majeure. Neither Party shall be liable for any failure or delay in performance under this Agreement due to fire, explosion, earthquake, storm, flood or other weather; unavailability of necessary utilities or raw materials; Internet service provider failures or delays, or denial of service attacks; war, civil unrest, acts of terror, insurrection, riot, acts of God or the public enemy; epidemic or pandemic; strikes or other labor problems; any law, act, order, proclamation, decree, regulation, ordinance, or instructions of government or other public authorities, or judgment or decree of a court of competent jurisdiction (not arising out of breach by such Party of this Agreement); or any other event beyond the reasonable control of the Party whose performance is to be excused.

11.9    Execution in Counterparts. This Agreement may be executed in counterparts, each of which shall be deemed an original, and all of which together shall constitute one and the same instrument. Signatures provided by facsimile transmission, electronic transmission, such as Docusign, or in Adobe™ Portable Document Format (.pdf) sent by electronic mail shall be deemed to be original signatures.

11.10    Equal Representation by Counsel. Customer represents and acknowledges that it has been represented by legal counsel of its choosing in connection with this Agreement and further agrees that it has participated in the drafting hereof. In interpreting and applying the terms and provisions of this Agreement, Customer agrees that no presumption will apply against Supplier no matter that Supplier drafted such terms and provisions in the first instance.

[***Remainder of the Page Intentionally Left Blank; Signature Page to Follow***]
























IN WITNESS WHEREOF, the Parties have signed this Agreement as of the Execution Date hereof.

“Supplier”                         “Customer”


Thrasys, Inc.                         County of Alameda



By: /s/ Martin S.A. Beck             By: /s/ Colleen Chawla

Name: Martin Beck                    Name: Colleen Chawla

Title: CEO             Title: Director, Health Care Services Agency

Date: 11/15/2023                     Date: 11/15/2023


APPROVED AS TO FORM: DONNA ZIEGLER
County Counsel for the County of Alameda


/s/ Raymond Leung
Raymond Leung, Deputy County Counsel





































Exhibit A: Services and Fees

This Exhibit A defines the scope and fees for the Transition Services to enable the Customer to operate, maintain, and enhance SyntraNet during the Transition Term.

1.TERM OF TRANSITION SERVICES.

1.1    Supplier shall perform Transition Services for the Transition Term.

2.SCOPE OF TRANSITION SERVICES.

1.2    Transition Services. Supplier shall:

(a)    Migrate SyntraNet and Customer data sources and data (including without limitation, County Data) to a Customer-owned instance of Microsoft Azure;

(b)    Assign to Customer the Vendor Contracts;

(c)    Set up production, staging, development, and code deployment environments allowing the Customer to develop enhancements and deploy them to the aforementioned environments; further, Supplier shall use commercially reasonably efforts to setup the aforementioned environments according to the following schedule (but with the understanding that, so long as Supplier uses commercially reasonable efforts, missing these enumerated dates does not constitute a breach by Supplier): production environment completion no later than November 17, 2023; staging environment completion no later than November 27, 2023; development environment completion no later than December 11, 2023; and code deployment environment completion no later than December 15, 2023; and

(d)    Provide relevant documentation of SyntraNet architecture and operations.

2.2    Necessary Services Outside of Scope of these Transition Services. Customer understands that, in addition to the Transition Services provided in 2.1 of this Exhibit A, Customer will need to procure certain services from other third-party vendors in order to use SyntraNet after December 28, 2023. Supplier shall supply a list of these other necessary third-party vendors to Customer, but Supplier shall not be liable for Customer’s inability to use SyntraNet if such inability is due to Customer’s failure to obtain the necessary services from these third-party vendors, despite Supplier’s provision of the aforementioned list.

3.FEES AND PAYMENTS

3.1    Subject to the terms of Section 5.1(b) of the Agreement, Customer shall pay Supplier a total of one million four hundred fifty thousand U.S. dollars ($1,450,000.00) for the Transition Services, paid in six separate installment amounts and upon the conditions or dates, as applicable, outlined in Table 3.1 (Transition Services Payment Schedule). Customer shall pay each installment amount within seven (7) business days of receipt of satisfactory invoice with all requisite information and/or documentation. If Customer determines that the usage capabilities of a milestone materially deviates from Customer’s usage capabilities as of immediately prior to the Execution Date of the Agreement, Customer may give Supplier written notice of the material deviation with a reasonably detailed explanation of the deviation. If Customer fails to provide written notice of a material deviation within five (5) Business Days of receiving notice from Supplier that the respective milestone is complete, the milestone will be deemed complete (“Completion”). The Parties shall cooperate in good faith to resolve any material deviations that Customer identifies in writing to Supplier.

[***Remainder of the Page Intentionally Left Blank; Table 3.1 to Follow***]







Table 3.1: Transition Services Payment Schedule
Conditions or Date, As ApplicableInstallment amount
Completion of Production Environment$290,000.00
Date that assumption and assignment of all Vendor Contracts is approved by Bankruptcy Court$265,000.00
Completion of Development Environment$290,000.00
Completion of Staging Environment$290,000.00
Completion of Code Deployment Environment$290,000.00
December 28, 2023$25,000.00
















































Exhibit B

exhibitb.jpg
























exhibitc.jpg


Exhibit 31.1
CERTIFICATION OF PRINCIPAL EXECUTIVE OFFICER
Pursuant to Rule 13a-14(a) and Rule 15d-14(a) under the Securities Exchange Act of 1934,
as Adopted Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002
I, Martin S. A. Beck, certify that:
1.    I have reviewed this Quarterly Report on Form 10-Q for the quarter ended September 30, 2023 of UpHealth, Inc.;
2.    Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;
3.    Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;
4.    The registrant’s other certifying officer(s) and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:
    (a)    Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;
    (b)    Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;
    (c)    Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and
    (d)    Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and
5.    The registrant’s other certifying officer(s) and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):
    (a)    All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and
    (b)    Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.
Date: November 20, 2023
By: /s/ Martin S. A. Beck                                
Martin S. A. Beck



Chief Executive Officer
(Principal Executive Officer)        


Exhibit 31.2
CERTIFICATION OF PRINCIPAL FINANCIAL OFFICER
Pursuant to Rule 13a-14(a) and Rule 15d-14(a) under the Securities Exchange Act of 1934,
as Adopted Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002
I, Jay Jennings, certify that:
1.    I have reviewed this Quarterly Report on Form 10-Q for the quarter ended September 30, 2023 of UpHealth, Inc.;
2.    Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;
3.    Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;
4.    The registrant’s other certifying officer(s) and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:
    (a)    Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;
    (b)    Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;
    (c)    Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and
    (d)    Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and
5.    The registrant’s other certifying officer(s) and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):
    (a)    All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and
    (b)    Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.
Date: November 20, 2023
By: /s/ Jay W. Jennings                                           
Jay Jennings
Chief Financial Officer



(Principal Financial and Accounting Officer)            


Exhibit 32.1

CERTIFICATION OF CHIEF EXECUTIVE OFFICER
PURSUANT TO
18 U.S.C. SECTION 1350,
AS ADOPTED PURSUANT TO
SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

In connection with the Quarterly Report on Form 10-Q of UpHealth, Inc. (the “Company”) for the quarter ended September 30, 2023, as filed with the Securities and Exchange Commission on the date hereof (the “Report”), I, Martin S. A. Beck, Chief Executive Officer of the Company, certify, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that, to my knowledge:
 
1.The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934; and
 
2.the information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.
 
Date: November 20, 2023


                         By: /s/ Martin S. A. Beck                                           
Martin S. A. Beck
Chief Executive Officer    
(Principal Executive Officer)        


Exhibit 32.2

CERTIFICATION OF CHIEF FINANCIAL OFFICER
PURSUANT TO
18 U.S.C. SECTION 1350,
AS ADOPTED PURSUANT TO
SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

In connection with the Quarterly Report on Form 10-Q of UpHealth, Inc. (the “Company”) for the quarter ended September 30, 2023, as filed with the Securities and Exchange Commission on the date hereof (the “Report”), I, Jay Jennings, Chief Financial Officer of the Company, certify, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that, to my knowledge:
 
1.The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934; and
 
2.the information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.
 
Date: November 20, 2023


                             By: /s/ Jay W. Jennings                                     
Jay Jennings
Chief Financial Officer
(Principal Financial and Accounting Officer)